Cisco Systems Cisco Unified Ip Phone 7970G User Manual

Cisco Unified IP Phone User Guide  
for Cisco Unified Communications  
Manager 8.6 (SCCP and SIP)  
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G,  
and 7945G  
Americas Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 527-0883  
Common Phone Tasks  
Softkey Definitions  
AbbrDial  
Dial using a speed dial index  
number  
View online help on Press  
phone  
.
?
Answer  
Back  
Answer a call  
Place a call  
Go off-hook before or  
after dialing a number.  
Return to the previous Help topic  
QUICK REFERENCE  
Redial a number  
Press Redial. Or press the  
Navigation button while  
on-hook to see your  
Placed Calls log.  
Barge  
Add yourself to a call on a shared  
line  
CallBack  
Cancel  
Receive notification when a busy  
extension becomes available  
Switch to handset  
during a call  
Pick up the handset.  
Cancel an action or exit a screen  
without applying changes  
Switch to speaker or Press  
headset during a call hang up the handset.  
or  
, then  
cBarge  
Add yourself to a call on a shared  
line and establish a conference  
Mute your phone  
Use your call logs  
Press  
Press  
.
CFwdALL Setup/cancel call forwarding  
to choose a  
Delete records or settings  
Close the current window  
View conference participants  
Create a conference call  
call log. To dial, highlight  
a listing and go off-hook.  
Close  
Cisco Unified IP Phone  
User Guide for  
Cisco Unified  
Communications  
Manager 8.6  
(SCCP and SIP)  
Edit a number  
Press EditDial, << or >>.  
ConfList  
Confrn  
Delete  
Hold/resume a call  
Press Hold or Resume.  
Transfer call to new Press Transfer, enter the  
number  
Remove characters to the right of  
the cursor when using EditDial  
number, then press  
Transfer again.  
Details  
(SCCP only)  
Open the Details record for a  
multiparty call in the Missed Calls  
and Received Calls logs  
Place an intercom call Press intercom button,  
enter a number if  
necessary, and speak  
after you hear the tone.  
Dial  
Dial a phone number  
For Cisco Unified IP Phone 7975G,  
7971G-GE, 7970G, 7965G, and 7945G  
DND  
Turn on/off Do Not Disturb  
(DND)  
Start a standard  
Press more > Confrn, dial  
(ad hoc) conference the participant, then  
EditDial  
EndCall  
Edit a number in a call log  
call  
press Confrn again.  
Softkey Definitions  
Phone Screen Icons  
Button Icons  
Disconnect the current call or the  
current intercom call  
Cisco and the Cisco Logo are trademarks of Cisco Systems,  
Inc. and/or its affiliates in the U.S. and other countries. A  
listing of Cisco's trademarks can be found at  
www.cisco.com/go/trademarks. Third party trademarks  
mentioned are the property of their respective owners. The  
Erase  
Reset settings to their defaults  
Return to the previous screen  
Common Phone Tasks  
Exit  
use of the word partner does not imply a partnership relationship between  
Cisco and any other company. (1005R)  
GPickUp  
Answer a call that is ringing in  
another group or on another line  
© 2011 Cisco Systems, Inc. All rights reserved.  
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Video enabled (SCCP only)  
iDivert  
Join  
Divert or redirect a call to a voice  
message system  
Phone Screen Icons  
Feature assigned to button  
Mobility assigned to button  
Hold assigned to button  
Call Forwarding enabled  
Combine existing calls to create a  
conference  
Call on hold; remote call on hold  
Links  
View related Help topics  
Display the Help main menu  
Host a Meet-Me conference call  
Display additional softkeys  
Make a new call  
Main  
Connected call  
Conference assigned to button  
Transfer assigned to button  
MeetMe  
more  
Incoming call  
Off-hook  
New Call  
OPickUp  
Phone service URL assigned to  
button  
Answer a call that is ringing in an  
associated group  
On-hook  
URL entry is ready to edit (SIP only)  
Shared line in use  
Message waiting  
Authenticated call  
Encrypted call  
Park  
Store a call using Call Park  
PickUp  
Answer a call that is ringing on  
another phone in your group  
Option selected  
Feature enabled  
QRT  
Submit call problems to the system  
administrator  
Redial  
Redial the most recently dialed  
number  
Button Icons  
BLF-monitored line is in-use  
BLF-monitored line is idle  
Remove  
Resume  
RmLstC  
Remove a conference participant  
Resume a call on hold  
Messages  
BLF-monitored line is ringing  
(BLF Pickup)  
Services  
Drop the last party added to a  
conference call  
Help  
Speed-dial, call log, or directory  
listing (line status unknown)  
?
Save  
Save the chosen settings  
Search for a directory listing  
Select a menu item or call  
Transfer a call  
Directories  
Settings  
Search  
Select  
Line in Do Not Disturb (BLF feature)  
Idle intercom line  
Transfer  
Update  
One-way intercom call  
Volume  
Speaker  
Refresh content  
VidMode  
(SCCP only)  
Choose a video display mode  
Two-way intercom call  
Mute  
Handset in use  
<<  
>>  
Delete entered characters  
Move through entered characters  
Headset  
Headset in use  
Speakerphone in use  
       
Getting Started  
Using this Guide  
This guide provides you with an overview of the features available on your phone. You can read it  
completely for a solid understanding of your phone’s capabilities or refer to the following table for  
pointers to commonly used sections.  
If you want to...  
Then...  
Explore your phone on your own Press  
on the phone when you need assistance.  
?
Review safety information  
Connect your phone  
Use your phone after it is installed Start with An Overview of Your Phone, page 1.  
Learn what the button lights mean See Understanding Buttons and Hardware, page 1.  
Learn about the phone screen  
Make calls  
Put calls on hold  
Mute calls  
Transfer calls  
Make conference calls  
Set up speed dialing  
Share a phone number  
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 1.  
Change the ring volume or tone  
View your missed calls  
Listen to your voice messages  
See softkey and icon definitions  
Refer to the Quick Reference Card in the front of this guide.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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Finding Additional Information  
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web  
at this URL:  
You can access the Cisco website at this URL:  
You can access the most current Licensing Information at this URL:  
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.  
Cisco international websites:  
Allows access to international Cisco websites from www.cisco.com by clicking on the Worldwide  
[change] link at the top of the web page.  
Accessing Cisco Unified IP Phone 7900 Series  
eLearning Tutorials  
(SCCP phones only)  
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate  
basic calling features. You can access eLearning tutorials online (for several phones) from your  
personal computer. Look for the eLearning tutorial (English only) for your phone in the  
documentation list at the following location:  
Note  
Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone,  
refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of common  
Cisco Unified IP Phone features and functionality.  
Safety and Performance Information  
Refer to these sections for information about the impact of power outages and other devices on your  
Cisco Unified IP Phone.  
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Getting Started  
Power Outage  
Your accessibility to emergency service through the phone is dependent on the phone being powered.  
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not  
function until power is restored. In the case of a power failure or disruption, you may need to reset or  
reconfigure equipment before using the Service or Emergency Calling Service dialing.  
Using External Devices  
When you use external devices with the Cisco Unified IP Phone, Cisco recommends the use of  
good-quality external devices, such as headsets, that are shielded against unwanted radio-frequency  
(RF) and audio -requency (AF) signals.  
Depending on the quality of these devices and their proximity to other devices, such as mobile phones  
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take  
one or more of these actions:  
Move the external device and its cables away from the source of the RF or AF signals.  
Use shielded cables for the external device, or use cables with a better shield and connector.  
Shorten the length of the external device cable.  
Apply ferrites or other such devices on the cables for the external device.  
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality  
of external devices, cables, and connectors. The system will perform adequately when suitable devices  
are attached using good quality cables and connectors.  
Caution  
In European Union countries, use only external speakers, microphones, and headsets that  
are fully compliant with the EMC Directive (89/336/EC).  
Cisco Product Security Overview  
This product contains cryptographic features and is subject to United States and local country laws  
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply  
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors  
and users are responsible for compliance with U.S. and local country laws. By using this product you  
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local  
laws, return this product immediately.  
Further information regarding U.S. export regulations may be found at this URL:  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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Accessibility Features  
The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the  
blind, and the hearing and mobility impaired.  
For detailed information about the features on these phones, see Accessibility Features for the Cisco  
You can also find more information about accessibility at this Cisco website:  
4
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Connecting Your Phone  
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP  
telephony network. If that is not the case, refer to the following figure and table to connect your phone.  
8
1
AUX  
10/100/1000 SW 10/100/1000 PC  
9
DC48V  
3
7
2
6
5
4
1
3
2
DC adaptor port  
AC power cord  
AC-to-DC power supply  
Network port  
4
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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5
7
9
Access port  
Handset port  
6
8
Headset port  
Auxiliary port  
Footstand button  
Removing the Hookswitch Clip (Required)  
Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the  
hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly  
when you pick up the handset.  
Adjusting the Handset Rest (Optional)  
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, because  
this adjustment ensures that the receiver cannot readily slip out of the cradle. See the following table  
for instructions.  
1
2
3
Set the handset aside and pull the square plastic tab from the handset rest.  
Rotate the tab 180 degrees.  
1
2
3
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.  
Return the handset to the handset rest.  
2
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Connecting Your Phone  
Adjusting the Footstand (Optional)  
To change the angle of the phone base, adjust the footstand while pressing the footstand button.  
Registering with TAPS  
After your phone is connected to the network, your system administrator may ask you to auto-register  
your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used either for a new  
phone or to replace an existing phone.  
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system  
administrator, and follow the voice prompts. You may need to enter your entire extension, including  
the area code. After your phone displays a confirmation message, hang up. The phone will restart.  
Using a Headset  
You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone  
7975G, 7965G, or 7945G, you can use a wireless headset in conjunction with the wireless headset  
remote hookswitch control feature.  
Headset Support  
Although Cisco Systems performs limited internal testing of third-party headsets for use with the  
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.  
Cisco recommends the use of good quality external devices, for example, headsets that are screened  
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of  
these devices and their proximity to other devices such as mobile phones and two-way radios, some  
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party  
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be  
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.  
See Using External Devices, page 3, for more information.  
Note  
In some cases, hum may be reduced or eliminated by using a local power cube or  
power injector.  
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are  
deployed means that there is not a single headset solution that is optimal for all environments.  
Cisco recommends that customers test headsets in their intended environment to determine  
performance before making a purchasing decision and deploying en masse.  
Audio Quality Subjective to the User  
Beyond the physical, mechanical and technical performance, the audio portion of a headset must  
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot  
guarantee the performance of any headsets However, a variety of headsets from leading headset  
manufacturers have been reported to perform well with Cisco Unified IP Phones. For details, contact  
the headset manufacturer.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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For information about wireless headsets that work in conjunction with the wireless headset remote  
hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl  
1. From the Enter Solution drop-down menu, choose IP Communications. The Select a Solution  
Category menu displays.  
2. Choose IP Phone Headsets to see a list of Technology Development Program partners.  
If you want to search for a particular Technology Development Program partner, enter the name of the  
partner in the Enter Company Name box.  
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An Overview of Your Phone  
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data  
network that your computer uses, allowing you to place and receive phone calls, put calls on hold,  
transfer calls, make conference calls, and so on.  
In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced  
productivity features that extend your call-handling capabilities. Depending on the configuration,  
your phone supports:  
Access to network data, XML applications, and web-based services.  
Online customizing of phone features and services from your Cisco Unified CM User Options  
web pages.  
A comprehensive online help system that displays information on the phone screen.  
Understanding Buttons and Hardware  
To identify buttons and hardware on your phone, refer to the following figures and table.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
1
         
Cisco Unified IP Phone 7975G  
17  
1
2
16  
3
4
5
6
8
7
9
15  
14  
13 12 11 10  
Cisco Unified IP Phone 7970G and 7971G-GE  
16  
17  
1
2
3
4
6
8
5
7
9
15  
14  
13  
12 11 10  
2
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An Overview of Your Phone  
Cisco Unified IP Phone 7965G  
17  
1
2
16  
3
4
5
6
8
7
9
15  
14  
13  
12 11 10  
Cisco Unified IP Phone 7945G  
17  
1
2
16  
1
3
4
5
6
8
7
9
15  
14  
13  
12 11 10  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
3
Item  
Description  
For more information, see...  
Programmable  
buttons  
Depending on configuration, programmable  
buttons provide access to:  
1
Phone lines (line buttons) and  
intercom lines  
Speed-dial numbers (speed-dial buttons,  
including the BLF speed-dial feature)  
Web-based services (for example, a  
Personal Address Book button)  
Call features (for example, a Privacy,  
Hold, or Transfer button)  
Buttons illuminate to indicate status:  
Green, steady—Active call or  
two-way intercom call  
Green, flashing—Held call  
Amber, steady—Privacy in use,  
one-way intercom call, DND  
active, or logged into Hunt Group  
Amber, flashing—Incoming call or  
reverting call  
Red, steady—Remote line in use  
(shared line, BLF status or active  
Mobile Connect call)  
Footstand button  
Enables you to adjust the angle of the  
phone base.  
2
4
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An Overview of Your Phone  
Display button  
Cisco Unified IP Phone 7975G, 7971G-GE, Cleaning and Maintaining  
3
and 7970G.  
Awakens the phone screen from sleep  
mode or disables the touchscreen feature  
for cleaning.  
No color—Ready for input  
Green flashing—Disabled  
Green steady—Sleep mode  
Cisco Unified IP Phone 7965G and 7945G:  
Awakens the phone screen from  
sleep mode.  
No color—Ready for input  
Green steady—Sleep mode  
Messages button  
Auto-dials your voice message service (varies Accessing Voice Messages,  
by service). page 1  
4
5
Directories button Opens/closes the Directories menu. Use the Using Call Logs, page 1  
button to access call logs and directories.  
Help button  
Activates the Help menu.  
6
7
?
Settings button  
Opens/closes the Settings menu. Use the  
button to change phone screen and ring  
settings.  
Services button  
Volume button  
Opens/closes the Services menu.  
8
9
Controls the handset, headset, and  
speakerphone volume (off-hook) and the  
ringer volume (on-hook).  
Speaker button  
Mute button  
Toggles the speakerphone on or off. When  
the speakerphone is on, the button is lit.  
10  
11  
12  
Toggles the microphone on or off. When the Using Mute, page 7  
microphone is muted, the button is lit.  
Headset button  
Toggles the headset on or off. When the  
headset is on, the button is lit.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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4-way navigation  
pad and Select  
button (center)  
Cisco Unified IP Phone 7975G, 7965G,  
and 7945G:  
13  
Enables you to scroll through menus and  
highlight items. Use the Select button to  
select an item that is highlighted on  
the screen.  
Navigation button—Scroll up and down to  
see menus and highlight items and right and  
left across multi-column displays.  
Select button—Scroll to highlight a line using  
the Navigation button and then press  
open a menu, play a ringer item, or access  
other features, as described on the screen.  
to  
Navigation button Cisco Unified IP Phone 7971G-GE  
and 7970G:  
14  
Enables you to scroll through menus and  
highlight items. When the phone is on-hook,  
displays phone numbers from your Placed  
Calls log.  
Keypad  
Enables you to dial phone numbers, enter  
letters, and choose menu items.  
15  
16  
Softkey buttons  
Each button activates a softkey option  
(displayed on your phone screen).  
Handset light strip Indicates an incoming call or new  
voice message.  
17  
18  
Phone screen  
Shows phone features.  
Understanding Lines and Calls  
The terms lines and calls can be easily confused.  
Lines—Each corresponds to a directory number or intercom number that others can use to call  
you. Your phone can support up to eight lines, depending on your phone and configuration. To  
see your phone lines, look at the right side of your phone screen. You have as many lines as you  
have directory numbers and phone line icons:  
.
Calls—Each line can support multiple calls. By default, your phone supports four connected calls  
per line, but your system administrator can adjust this number according to your needs. Only one  
call can be active at any time; other calls are automatically placed on hold.  
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An Overview of Your Phone  
Understanding Line and Call Icons  
Your phone displays icons to help you determine the line and call state.  
Icon  
Line or call state  
Description  
On-hook line  
No call activity on this line.  
Off-hook line  
Connected call  
You are dialing a number or an outgoing call is ringing.  
You are connected to the other party.  
Ringing call  
Call on hold  
A call is ringing on one of your lines.  
You have put the call on hold. See Using Hold and Resume,  
page 6.  
Remote-in-use  
Reverting call  
Another phone that shares your line has a connected call. See  
A holding call is reverting to your phone. See Using Hold and  
Authenticated call  
Encrypted call  
BLF- monitored line  
is idle  
BLF- monitored line is See Using BLF to Determine a Line State, page 8.  
in-use  
BLF- monitored line is See Using BLF to Determine a Line State, page 8.  
ringing (BLF Pickup)  
Line in Do Not  
Disturb (BLF feature)  
Idle Intercom line  
The intercom line is not in use. See Placing or Receiving Intercom  
One-way  
intercom call  
The intercom line is sending or receiving one-way audio. See  
Two-way  
intercom call  
You press the intercom line to activate two-way audio with the  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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Understanding Phone Screen Features  
The following figure shows how your main phone screen may look with an active call.  
7
1
6
5
2
3
4
Primary  
phone line  
Displays the phone number (directory number) for your primary phone line.  
When several feature tabs are open, the phone number and the time and date  
display alternately in this area.  
1
Programmable  
buttons  
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone  
service buttons or phone feature buttons. Icons and labels indicate how these  
buttons are configured. For an icon reference, see Phone Screen Icons,  
2
Softkey labels  
Status line  
Displays a softkey function for the corresponding softkey button.  
Displays audio mode icons, status information, and prompts.  
3
4
5
Call activity area Displays current calls per line, including caller ID, call duration, and call state  
for the highlighted line (standard view). See Understanding Line and Call  
Phone tab  
Indicates call activity.  
6
7
Feature tabs  
Indicates an open feature menu. See Understanding Feature Buttons and  
Note  
The Messages, Directories, and Services screens on your phone may appear in Normal mode  
or in Wide mode depending on how your phone has been set up. A phone window in Wide  
mode spans the entire width of the phone screen. However, neither you nor your administrator  
can adjust the phone screen viewing mode.  
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An Overview of Your Phone  
Choosing Phone Screen Items  
There are different ways to choose items on your phone’s screen.  
To choose a phone  
screen item...  
Do this...  
By touch  
Press (or tap) touch-sensitive items on the touchscreen with your fingertip.  
(Cisco Unified  
IP Phone 7975G,  
7971G-GE, and  
7970G only)  
Use only your fingertip to press the touchscreen, as using any other objects  
could damage the display. Be aware that pressing a phone number can cause the  
phone to dial the number.  
By item number  
Press the corresponding number on your keypad. For example, press 4 to  
choose the fourth item in a menu.  
By scrolling  
Use the Navigation button to highlight an item. Press the Select button to select  
the item, or a softkey to finish the action.  
Cleaning and Maintaining the Phone Screen  
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G  
Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone,  
because they can contaminate phone components and cause failures.  
Use the Display button  
to disable and enable the touchscreen for cleaning. The Display button  
illuminates to indicate changes in touchscreen status:  
Green, steady—Touchscreen is in power save mode  
Green, flashing—Touchscreen is disabled  
If you want to...  
Then...  
Disable the touchscreen  
for cleaning  
Press  
and hold for more than one second.  
flashes.  
The screen remains disabled for about a minute, unless you enable it.  
Press (flashing) and hold for more than one second.  
Enable the touchscreen  
(after disabling it)  
Wake the touchscreen  
from power save mode  
Press the touchscreen or any button, or lift the handset.  
After a period of inactivity (determined by your system administrator),  
the touchscreen enters the power save mode to save power. In this mode,  
the touchscreen appears blank and the Display button  
remains lit.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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Cisco Unified IP Phone 7965G and 7945G  
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,  
as they can contaminate phone components and cause failures.  
When the phone is in power save mode, the touchscreen is blank and the Display button is not lit.  
When the phone is in this condition, you can clean the screen, as long as you know that the phone will  
remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait  
until it is awake before following the preceding cleaning instructions.  
If you want to...  
Then...  
Wake the phone screen Press any button or lift the handset.  
from power save mode  
After a period of inactivity (determined by your system administrator), the  
phone screen enters the power save mode to save power. In this mode, the  
phone screen appears blank and the Display button  
remains lit.  
Understanding Feature Buttons and Menus  
Press a feature button to open or close a feature menu.  
If you want to...  
Then...  
Open or close a feature Press a feature button:  
menu  
Messages  
Services  
Help  
?
Directories  
Settings  
Scroll through a list  
or menu  
Press the Navigation button.  
Go back one level in a Press Exit. Pressing Exit from the top level of a menu closes the menu.  
feature menu  
Switch between open  
feature menus  
Press a feature tab. Each feature menu has a corresponding tab. The tab is  
visible when the feature menu is open.  
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An Overview of Your Phone  
Accessing the Help System on Your Phone  
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.  
If you want to...  
Then...  
View the main menu  
Press  
on your phone and wait a few seconds for the menu to display.  
?
Main menu topics include:  
About Your Cisco Unified IP Phone—Details about your phone  
How do I...?—Procedures for common phone tasks  
Calling Features—Descriptions and procedures for calling features  
Learn about a button or Press  
softkey  
, then quickly press a button or softkey.  
?
Learn about a menu item Press  
,
, or  
?
to display a feature menu. Highlight a  
twice quickly.  
menu item, then press  
Get help using Help  
Press  
the main menu.  
. After a second or two, press  
again, or choose Help from  
?
?
Understanding Feature Availability  
Depending on your phone system configuration, features included in this phone guide may not be  
available to you or may work differently on your phone. For additional information about feature  
operation or availability, contact your support desk or system administrator.  
You can access many features by either using a softkey or pressing a line button. Although you can  
configure some features, your system administrator controls most of them.  
Here are some details about using softkeys and line buttons to access features:  
Feature  
Softkey  
CallBack  
CFwdALL  
Park  
Line Button Label and Icon  
CallBack  
Call Back  
Call Forward  
Call Park  
Forward All  
Park  
Call PickUp  
Conference  
Conference List  
Do Not Disturb  
PickUp  
Confrn  
ConfList  
DND  
PickUp  
Conference  
Conference List  
Do Not Disturb  
or  
Do Not Disturb  
End Call  
EndCall  
End Call  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
11  
       
Feature  
Softkey  
GPickUp  
Hold  
Line Button Label and Icon  
Group PickUp  
Hold  
Group Pickup  
Hold  
Hunt Group  
HLog  
Hunt Group  
Hunt Group  
or  
Malicious Call Identification MCID  
Malicious Call ID  
MeetMe  
Meet Me Conferencing  
Mobility  
MeetMe  
Mobility  
New Call  
OPickUp  
QRT  
Mobility  
New Call  
New Call  
Other PickUp  
Quality Reporting Tool  
Redial  
Other PickUp  
Quality Reporting Tool  
Redial  
Redial  
Remove Last Conference  
Party  
RmLstC  
Remove Last Participant  
Transfer  
Transfer  
Transfer  
Video  
Video Support  
VidMode  
Understanding SIP and SCCP  
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation  
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this  
configuration.  
Phone features can vary depending on the protocol. This Phone Guide indicates which features are  
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator  
or you can choose  
> Model Information > Call Control Protocol on your phone.  
Understanding Energy Savings  
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power  
down) and wake (power up) times for your phone to save energy.  
Ten minutes before the scheduled sleep time if the audible alert is enabled by your system  
administrator, you hear your ringtone play. The ringtone plays according to the following schedule:  
At 10 minutes before power down, the ringtone plays four times  
At 7 minutes before power down, the ringtone plays four times  
At 4 minutes before power down, the ringtone plays four times  
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An Overview of Your Phone  
At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down  
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is  
going to power down. To keep the phone active, press any key on the phone. If you do not press any  
key, your phone powers down.  
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period  
of time before informing you of the pending power shutdown. Before the shutdown happens, you see  
a message to remind you that your phone is going to power down.  
At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact  
your administrator.  
Wake and sleep times are also linked to the configured days that you normally work. If your  
requirements change (for example, your work hours or work days change), see your system  
administrator to have your phone reconfigured.  
For more information about EnergyWise and your phone, see your system administrator.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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Basic Call Handling  
You can perform basic call-handling tasks using a range of features and services. Feature availability  
can vary; see your system administrator for more information.  
Placing a Call—Basic Options  
Here are some easy ways to place a call on your Cisco Unified IP Phone.  
For more information,  
If you want to...  
Then...  
see...  
Place a call using the handset Pick up the handset and enter a number. An Overview of Your  
Place a call using the  
speakerphone  
Press  
and enter a number.  
Using a Handset,  
Place a call using a headset  
Redial a number  
Press  
and enter a number. Or, if  
Using a Handset,  
is lit, press New Call and enter a number. Headset, and  
Press Redial to dial the last number, or  
press the Navigation button (with the  
phone idle) to see your Placed Calls.  
Place a call while another call 1. Press Hold.  
is active (using the same line)  
2. Press New Call.  
3. Enter a number.  
Dial from a call log  
1. Choose  
> Missed Calls,  
Received Calls, or Placed Calls.  
2. Select the listing or scroll to it and go  
off-hook.  
Tips  
You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook  
by lifting the handset, or pressing Dial, , or  
.
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When you pre-dial, your phone tries to anticipate the number you are dialing by displaying  
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a  
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.  
If you make a mistake while dialing, press << to erase digits.  
If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system  
administrator for more information.  
Your phone may be set up for international call logging, which is indicated by a “+” symbol on  
the call logs, redial, or call directory entries. See your system administrator for more information.  
Placing a Call—Additional Options  
You can place calls using special features and services that may be available on your phone. See your  
system administrator for more information about these additional options.  
For more information,  
see...  
If you want to...  
Then...  
Place a call while another  
call is active (using a  
different line)  
1. Press  
for a new line. The first call Using Hold and Resume,  
is automatically placed on hold.  
2. Enter a number.  
Speed dial a number  
Do one of these:  
Press  
(a speed-dial button).  
Use the Abbreviated Dial feature.  
Use the Fast Dial feature.  
Dial from a corporate  
1. Choose  
> Corporate  
directory on your phone  
Directory (name can vary).  
2. Enter a name and press Search.  
3. Highlight a listing and go off-hook.  
Dial from a corporate  
directory on your personal  
computer using  
1. Open a web browser and go to  
a WebDialer-enabled  
Setting Up Phones and  
corporate directory.  
Cisco WebDialer  
2. Click the number that you want  
to dial.  
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Basic Call Handling  
For more information,  
see...  
If you want to...  
Then...  
1. Press CallBack while listening to the Your system  
Use CallBack to receive  
notification when a busy or  
ringing extension is available  
busy tone or ring sound.  
administrator  
2. Hang up. Your phone alerts you  
when the line is free.  
3. Place the call again.  
Note When a call is being chaperoned,  
a call chaperone cannot use  
CallBack.  
See if a line associated with a Look for Busy Line Feature indicators.  
speed-dial, call record, or  
directory listing is busy before  
placing a call to that line  
Make a priority (precedence) Enter the MLPP access number and then Prioritizing Critical Calls,  
call (SCCP phones only)  
enter a phone number.  
Dial from a Personal Address 1. Choose  
> Personal  
Book (PAB) entry  
Directory to log in.  
2. Choose Personal Address Book and  
search for a listing.  
Place a call using a billing or  
tracking code  
(SCCP phones only)  
1. Dial a number.  
Your system  
administrator  
2. After the tone, enter a client matter  
code (CMC) or a forced  
authorization code (FAC).  
Place a call using your  
Log in to the Extension Mobility service Using Cisco Extension  
Extension Mobility profile  
on a phone.  
Make a call from a mobile  
phone using Mobile  
Voice Access  
1. Obtain your Mobile Voice Access  
Managing Business Calls  
number and end-user PIN from your Using a Single Phone  
system administrator.  
2. Dial your assigned Mobile Voice  
access number.  
3. Enter your mobile phone number,  
if requested, and the PIN.  
4. Press 1 to make a call to an  
enterprise IP Phone.  
5. Dial a desktop phone number other  
than your desktop phone number).  
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For more information,  
see...  
If you want to...  
Then...  
Note Before using this option, your  
system administrator must  
Place a call using Fast Dial  
configure this feature and assign a  
service URL to the line button.  
Contact your system administrator  
for more information.  
1. Press the Fast Dial line button.  
2. To find and select an entry, scroll to  
or press the index number.  
The system dials the specified number.  
Note Before using this option, your  
system administrator must  
Place a call using your PAB  
Using Your Personal  
configure this feature and assign a  
service URL to the line button.  
Contact your system administrator  
for more information.  
1. Press the PAB line button.  
2. Access the contact and select  
the number.  
The system dials the specified number.  
Answering a Call  
You can answer a call by lifting the handset, or you can use other options if they are available on  
your phone.  
If you want to...  
Then...  
For more information, see...  
Answer with a headset  
Press  
Answer or  
, if unlit. Or, if  
(flashing).  
Note The ringing line is selected  
automatically. Contact your  
system administrator for the  
options to select the primary line  
each time.  
If you are using a wireless headset, refer  
to the wireless headset documentation.  
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Basic Call Handling  
If you want to...  
Then...  
For more information, see...  
Answer with the  
speakerphone  
Press  
, Answer, or  
(flashing).  
Note The ringing line is selected  
automatically. Contact your  
system administrator for the  
options to select the primary line  
each time.  
Switch from a connected Press Answer or, if the call is ringing on Using Hold and Resume,  
call to answer a new call a different line, press  
(flashing).  
Answer using call waiting Press Answer.  
Send a call to a voice  
message system  
Press iDivert.  
Auto-connect calls  
Use AutoAnswer.  
Using AutoAnswer with a  
Retrieve a parked call on Use Call Park, Directed Call Park, or  
another phone Assisted Directed Call Park.  
Use your phone to answer Use Call Pickup.  
a call ringing elsewhere  
Answer a priority call  
(SCCP phones only)  
Hang up the current call and  
press Answer.  
Answer a call on your  
mobile phone or other  
remote destination  
Set up Mobile Connect and answer  
your phone.  
Managing Business Calls  
When you enable Mobile Connect,  
answer the call on your mobile phone  
and you have up to four IP Phones or  
Softphone configured as shared lines, the  
additional phones stop flashing.  
Tips  
If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system  
administrator for more information.  
If you work in a contact center or similar environment, you can create, update, and delete your  
own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone.  
For more information, see your system administrator.  
A Call Chaperone user cannot answer an incoming call while the calls are being chaperoned.  
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Ending a Call  
To end a call, simply hang up. Here are some more details.  
If you want to...  
Then...  
Hang up while using the handset  
Hang up while using a headset  
Return the handset to its cradle. Or press EndCall.  
Press  
. Or, to keep headset mode active, press EndCall.  
Cisco Unified IP Phone 7975G, 7965G, and 7945G support  
a wireless headset. If you are using a wireless headset, refer  
to the wireless headset documentation for instructions.  
Hang up while using the speakerphone Press  
or EndCall.  
Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.  
call on the same line  
Using Hold and Resume  
You can hold and resume calls. When you put a call on hold, the Hold icon  
in the call information area and the corresponding line button flashes green  
appears on the right  
. With a shared line,  
the line button flashes green when you place a call on hold, and the phone displays the hold icon. When  
another phone places a call on hold, the line button flashes red, and the phone displays the remote  
hold icon.  
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing  
after a certain time. The “reverting” call remains on hold until you resume it or until Hold Reversion  
times out. Your phone indicates the presence of a reverting call by the following:  
Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).  
Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.  
Displaying the animated Hold Reversion icon next to the caller ID for the held call.  
(depending on the line state).  
Displaying a flashing amber line button  
If you want to...  
Then...  
Put a call on hold  
1. Make sure that the appropriate call is highlighted.  
2. Press Hold.  
Remove a call from  
hold on the current line  
1. Make sure the appropriate call is highlighted.  
2. Press Resume.  
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Basic Call Handling  
If you want to...  
Then...  
Remove a call from  
1. Press the appropriate line button:  
or  
(flashing). Doing so may  
hold on a different line  
cause a held call to resume automatically:  
If there is a reverting call on the line, that call resumes.  
If there is more than one reverting call on the line, the oldest  
reverting call resumes.  
If a non-reverting held call is the only call on the line, the  
nonreverting held call resumes.  
2. If necessary, scroll to the appropriate call and press Resume.  
Tips  
Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping  
tone.  
If you receive an alert for an incoming call and a reverting call at the same time, by default your  
phone shifts the focus of the phone screen to display the incoming call. Your system administrator  
can change this focus priority setting.  
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on  
the other phones that share the line.  
The duration between Hold Reversion alerts is determined by your system administrator.  
When a call is chaperoned, the call chaperone cannot use Hold.  
Using Mute  
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute  
with the handset, speakerphone, or a headset.  
If you want to...  
Then...  
Press  
Press  
Toggle Microphone on  
Toggle Microphone off  
.
.
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Switching Between Multiple Calls  
You can switch between multiple calls on one or more lines. If the call that you want to switch to is  
not automatically highlighted, use the Navigation button to scroll to it.  
If you want to...  
Then...  
Switch between  
connected calls on one  
line  
1. Make sure the call that you want to switch to is highlighted.  
2. Press Resume.  
Any active call is placed on hold and the selected call resumes.  
Switch between  
connected calls on  
different lines  
Press  
for the line that you are switching to.  
If a single call is holding on the line, the call automatically resumes. If  
multiple calls are holding, highlight the appropriate call and press Resume.  
Switch from a  
Press Answer, or if the call is ringing on a different line, press  
(flashing).  
connected call to  
answer a ringing call  
Any active call is placed on hold and the selected call resumes.  
Switching an In-Progress Call to Another Phone  
You can switch in-progress calls between the desktop phone and your mobile phone or other remote  
destination.  
If you want to...  
Then...  
Switch an in-progress call on  
your desktop phone to a  
mobile phone  
1. Press the Mobility softkey and select Send call to mobile.  
2. Answer the in-progress call on your mobile phone.  
The desktop phone line button turns red  
and the handset  
icons and the calling party number appear on the phone  
display. You cannot use the same phone line for any other  
calls, but if your desk phone supports multiple lines, you can  
use another line to make or receive calls.  
Switch an in-progress call from a 1. Hang up the call on your mobile phone to disconnect the  
mobile phone to your  
mobile phone, but not the call.  
desktop phone  
2. Press the Resume softkey on your desk phone within four  
seconds and start talking on the desk phone.  
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Basic Call Handling  
If you want to...  
Then...  
Switch an in-progress call from a 1. While on your mobile phone, press the access code for the  
mobile phone to a desk phone  
sharing the same line (Session  
Handoff)  
Session Handoff feature (for example, *74). See your system  
administrator for a list of access codes.  
2. Hang up the call on your mobile phone to disconnect the  
mobile phone, but not the call.  
3. Press the Answer softkey on your desk phone within 10  
seconds and start talking on the desk phone. The number of  
seconds to answer the call on your desk phone is set by your  
system administrator.  
The other Cisco Unified devices that share the same line display  
a Remote in Use message. The number of seconds to resume the  
call depends on the configuration set by the system  
administrator.  
Viewing Multiple Calls  
Understanding how multiple calls display on your phone can help you organize your call-handling  
efforts.  
In standard viewing mode, your phone displays calls as follows for the highlighted line:  
Calls with the highest precedence and longest duration display at the top of the list.  
Calls of a similar type are grouped together. For example, calls that you have interacted with are  
grouped near the top, and calls on hold are grouped last.  
You can use these additional methods to view multiple calls on multiple lines:  
If you want to...  
Then...  
View calls on  
another line  
1. Press  
.
?
2. Immediately press the line button  
Press for the highlighted line.  
.
Switch to call  
overview mode  
The phone switches to call overview mode, displaying only one call per line. The  
displayed call is either the active call or the held call with the longest duration.  
To return to standard viewing mode, press  
line button.  
, then immediately press the  
?
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Transferring Calls  
Transfer redirects a connected call. The target is the number to which you want to transfer the call.  
If you want to...  
Then...  
Transfer a call without  
talking to the  
transfer recipient  
1. From an active call, press Transfer.  
2. Enter the target number.  
3. Press Transfer again to complete the transfer or EndCall to cancel.  
Note If your phone has on-hook transfer enabled, complete the transfer  
by hanging up.  
Talk to the transfer  
1. From an active call, press Transfer.  
recipient before transferring  
a call (consult transfer)  
2. Enter the target number.  
3. Wait for the transfer recipient to answer.  
4. Press Transfer again to complete the transfer or EndCall to cancel.  
Note If your phone has on-hook transfer enabled, complete the transfer  
by hanging up.  
Redirect a call to a voice  
message system  
Press iDivert. For more information, see Sending a Call to a Voice  
Tips  
If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press  
Transfer and then hang up.  
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again  
places the call on hold.  
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold  
before transferring it.  
When a call is chaperoned, the call chaperone cannot use transfer.  
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Basic Call Handling  
Sending a Call to a Voice Message System  
You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending  
on the type of call and your phone configuration, you can also use iDivert to send the call to the voice  
message system of another person.  
If you want to...  
Then...  
Send an active, ringing, or on-hold call Press iDivert. You see one of these results:  
to a voice message system  
The call is transferred to your voice message system.  
Your phone screen displays a menu that enables you to  
choose between your voice message system or the voice  
message system of the original called party. Choose an  
option to redirect the call.  
Tips  
If your phone displays a menu that disappears before you make your selection, you can press  
iDivert again to re-display the menu. You can also ask your system administrator to configure a  
longer timeout value.  
If the call was originally sent to the phone of another person, iDivert enables you to redirect the  
call either to your own voice message system or to the voice message system of the originally called  
party. Your system administrator must make this option available to you.  
If the call was sent to you directly (not transferred or forwarded to you), or if your phone does  
not support the option described above, using iDivert redirects the call to your voice  
message system.  
When you switch an in-progress call from your mobile phone to Cisco Unified devices that share  
the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The  
iDivert feature returns when the call ends.  
Forwarding Calls to Another Number  
You can use the call forwarding features to redirect incoming calls from your phone to  
another number.  
Your system administrator may allow you to choose from two types of call forwarding features:  
Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.  
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No  
Coverage)—Applies to certain calls that you receive, according to conditions.  
You can access Call Forward All on your phone or from your Cisco Unified CM User Options web  
pages; conditional call forwarding features are accessible only from your User Options web pages.  
Your system administrator determines which call forwarding features are available to you.  
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If you want to...  
Then...  
Set up Call Forward All on  
your primary line  
Press CFwdALL or Forward All and enter a target phone number.  
Cancel Call Forward All on  
your primary line  
Press CFwdALL or Forward All.  
Verify that Call Forward  
All is enabled on your  
primary line  
Look for:  
The call forward icon above your primary phone number:  
The call forward target number in the status line.  
Set up or cancel call  
forwarding remotely, or for a  
non-primary line  
1. Log in to your User Options web pages. (See Accessing Your  
2. Access your call forwarding settings. (See Controlling Line  
Note When call forwarding is enabled for any line other than the  
primary line, your phone does not provide you with  
confirmation that calls are being forwarded. Instead, you must  
confirm your settings in the User Options web pages.  
Tips  
Enter the call forward target number exactly as you would dial it from your phone. For example,  
enter an access code or the area code, if necessary.  
You can forward your calls to a traditional analog phone or to another phone, although your  
system administrator may restrict the call forwarding feature to numbers within your company.  
Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not  
enabled, the call rings as usual.  
Your system administrator can enable a call forward override feature that allows the person  
receiving your forwarded calls to reach you. With override enabled, a call placed from the target  
phone to your phone is not forwarded, but rings through.  
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target  
number that you enter would create a call forwarding loop or would exceed the maximum number  
of links permitted in a call forwarding chain.  
When you switch an in-progress call from your mobile phone to Cisco Unified devices that share  
the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices.  
The Call Forward feature returns when the call ends.  
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Basic Call Handling  
Using Do Not Disturb  
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn  
off all audible and visual notifications of incoming calls. Your system administrator enables DND for  
your phone.  
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does  
not hear a busy tone.  
DND interaction with other types of calls includes:  
DND does not affect intercom calls or non-intercom priority calls.  
If both DND and AutoAnswer are enabled, only intercom calls will be auto-answered.  
When you switch an in-progress call from your mobile phone to Cisco Unified devices that share  
the same line (Session Handoff), the DND feature is disabled on the Cisco Unified devices. The  
DND feature returns when the call ends.  
If you want to...  
Then...  
Turn on DND  
Press DND or Do Not Disturb  
.
“Do Not Disturb” displays on the phone, the DND  
lights,  
and the ring tone is turned off.  
Turn off DND  
Press DND or Do Not Disturb  
.
Customize DND  
settings  
If your system administrator configured DND settings to appear on the User  
Options page, follow these steps:  
1. Log in to your User Options web pages. See Accessing Your User  
2. From the drop-down menu, choose User Options > Device.  
3. Set these options:  
Do Not Disturb—Set to enable/disable DND.  
DND Option—Choose either Call Reject (to turn off all audible  
and visual notifications) or Ringer Off (to turn off only the ringer).  
DND Incoming Call Alert (applies to either DND option set)—Set  
the alert to beep only, flash only, disable the alert, or choose  
“None” (to use the “Alert” setting configured by your system  
administrator).  
Making Conference Calls  
Your Cisco Unified IP Phone enables you to talk simultaneously with multiple parties in a  
conference call.  
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Using Conference Features  
You can create a conference in various ways, depending on your needs and the features that are  
available on your phone.  
Conference—Enables you to create a standard (ad hoc) conference by calling each participant. Use  
the Confrn softkey or the Conference button. Conference is available on most phones.  
Join—Enables you to create a standard (ad hoc) conference by combining existing calls. Use the  
Join softkey or button.  
cBarge—Enables you to create a standard (ad hoc) conference by adding yourself to a call on a  
shared line. Press a line button or use the cBarge softkey or button. cBarge is available only on  
phones that use shared lines.  
Meet-Me—Enables you to create or join a conference by calling a conference number. Use the  
MeetMe softkey or button.  
Using Conference  
Conference enables you to call each participant. Conference is available on most phones.  
If you want to...  
Then...  
Create a conference  
1. From a connected call, press Confrn or Conference. You may need  
to press the more softkey to see Confrn.  
2. Enter the phone number of the participant.  
3. Wait for the call to connect.  
4. Press Confrn or Conference again to add the participant to your call.  
5. Repeat to add additional participants.  
Add new participants to Repeat the steps listed above.  
an existing conference  
Your system administrator determines whether non-initiators of a  
conference can add or remove participants.  
See a list of participants  
or remove participants  
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Basic Call Handling  
Using Join  
Join enables you to combine two or more existing calls to create a conference in which you are a  
participant.  
If you want to...  
Then...  
Create a conference by joining 1. From an active call, highlight another call that you want to  
together existing calls that are  
on a single phone line  
include in the conference and press Select.  
Selected calls display this icon  
.
2. Repeat this step for each call that you want to add.  
3. Press Join. You may need to press the more softkey to see Join.  
Create a conference by joining 1. From an active call, press Join. You may need to press the more  
together existing calls that are  
softkey to see Join.  
on multiple phone lines  
2. Press the green flashing line button  
for the calls that you  
want to include in the conference. You see one of these results:  
The calls are joined.  
A window opens on your phone screen and prompts you to  
select the calls that you want to join. Highlight the calls and  
press Select, then press Join to complete the action.  
Note If your phone does not support Join for calls on multiple lines,  
transfer the calls to a single line before using Join.  
See a list of participants or  
remove participants  
Press ConfList or Conference List. You may need to press the more  
Tips  
If you frequently join more than two parties into a single conference, you may find it useful to first  
select the calls that you want to join together, then press Join to complete the action.  
When Join completes, caller ID changes to Conference.  
You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check  
with your system administrator to see if this feature is available to you.  
A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced  
by the other participants in the conference.  
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Using cBarge  
You can create a conference by using cBarge to add yourself to a call on a shared line.  
If you want to...  
Then...  
Create a conference by  
Press the line button for the shared line.  
barging a call on a shared line  
In some cases, you must highlight the call and press cBarge to  
complete the action.  
more information.  
See a list of participants or  
remove participants  
Using Meet-Me  
Meet-Me conferencing enables you to start or join a conference by calling the conference number.  
If you want to...  
Then...  
Start a Meet-Me  
conference  
1. Obtain a Meet-Me phone number from your system administrator.  
2. Distribute the number to participants.  
3. When you are ready to start the meeting, go off-hook to get a dial tone, then  
press MeetMe.  
4. Dial the Meet-Me conference number.  
Participants can now join the conference by dialing in.  
Note Participants hear a busy tone if they call the conference before the initiator  
has joined. In this case, participants must call back.  
Join a Meet-Me  
conference  
Dial the Meet-Me conference number (provided by the conference initiator).  
Note You will hear a busy tone if you call the conference before the initiator has  
joined. In this case, try your call again.  
End a Meet-Me  
conference  
All participants must hang up.  
The conference does not automatically end when the conference  
initiator disconnects.  
Tip  
If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the  
message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,  
page 9.  
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Basic Call Handling  
Viewing or Removing Conference Participants  
During a standard (ad hoc) conference, you can view a list of participants and remove participants.  
View a list of conference  
participants  
Press ConfList or Conference List.  
Participants are listed in the order in which they join the conference  
with the most recent additions at the top.  
Note The conference participants list, ConfList, displays a maximum  
of 16 participants. Though users can add as many conference  
participants as the conference bridge supports, ConfList displays  
16 participants only. As new participants join the conference,  
ConfList displays only the last 16 participants who have joined.  
Get an updated list of  
conference participants  
While viewing the conference list, press Update.  
See who initiated the  
conference  
While viewing the conference list, locate the participant listed at the  
bottom of the list with an asterisk (*) next to the name.  
Remove any conference  
participant  
While viewing the conference list, highlight the participant’s name  
and press Remove.  
Drop the last participant  
added to the conference  
While viewing the conference list, press RMLstC or Remove Last  
Participant.  
Verify that a conference call is Look for the  
or  
or  
icon after “Conference” on the phone  
icon beside the participant’s name on the  
secure  
screen.  
Verify that a participant is  
calling from a secure phone  
Look for the  
phone screen.  
Add more participants  
Placing or Receiving Intercom Calls  
You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with  
mute activated. The one-way intercom call enables you to deliver a short message to the recipient. If  
the recipient’s handset or headset is in use, the audio is sent to the device that is use. Any current call  
activity that your recipient is engaged in continues simultaneously.  
The target destination receives an intercom-alert tone and can then choose to:  
Listen to the caller with your microphone muted (you can hear the caller but the caller cannot  
hear you).  
End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if  
you do not want to hear the message.  
Talk to the caller by pressing the active intercom button, and use either the handset, headset or  
speaker. The intercom call becomes a two-way connection so that you can converse with the caller.  
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When using the intercom feature, be aware of the following:  
From an intercom line, you can only dial other intercom lines.  
You can use only one intercom line at a time.  
When your active call is being monitored or recorded, you can receive or place intercom calls.  
You cannot place an intercom call on hold.  
Note  
If you log into the same phone on a daily basis using your Cisco Extension Mobility profile,  
ensure that your system administrator assigns the phone button template that contains  
intercom information to this profile and assign the phone as the default intercom device for  
the intercom line.  
If you want to...  
Then...  
Place an intercom call to a  
Press  
(intercom target line) and, after you hear the  
preconfigured intercom target  
intercom-alert tone, begin speaking.  
Place an intercom call to any  
intercom number  
Press  
(an intercom line). Enter the intercom target number or  
press a speed-dial number for your target. After you hear the  
intercom-alert tone, begin speaking.  
Receive an intercom call  
When you hear the intercom-alert tone, handle the call in one of these  
ways:  
Listen to the message in one-way audio.  
Speak to the caller by pressing  
(the active intercom line).  
Press EndCall with the intercom call in focus.  
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Advanced Call Handling  
Advanced call-handling tasks involve special features that your system administrator might configure  
for your phone depending on your call-handling needs and work environment.  
Speed Dialing  
Speed dialing enables you to enter an index number, press a button, or select a phone screen item to  
place a call. Depending on configuration, your phone can support several speed-dial features:  
Speed-dial buttons  
Abbreviated Dialing  
Fast Dials  
Note  
To set up speed-dial buttons and Abbreviated Dial, you must access your User Options  
To set up Fast Dials, you must access the Personal Directory feature. See Using Personal  
Alternately, your system administrator can configure speed-dial features for you.  
If you want to...  
Then...  
Use speed-dial  
buttons  
1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 4.  
2. To place a call, press  
(a speed-dial button).  
Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you  
can see if the speed-dial number is busy before dialing. See Using BLF to  
Use Abbreviated  
Dial  
1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,  
page 4.  
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.  
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If you want to...  
Then...  
Use Fast Dial  
1. Create a Personal Address Book entry and assign a Fast Dials code. See  
2. To place a call, access the Fast Dial service on your phone. See Using  
Picking Up a Redirected Call on Your Phone  
Call PickUp enables you to answer a call that is ringing on a coworker’s phone by redirecting the call  
to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.  
If you want to...  
Then...  
Answer a call that is ringing on  
another extension within your call  
pickup group  
1. Press the PickUp softkey or button. You might have to go  
off-hook to display the softkey.  
If your phone supports auto-pickup, you are now  
connected to the call.  
2. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on  
another extension outside of your  
call pickup group  
1. Press the GPickUp softkey or the Group PickUp button.  
You might have to off-hook to display the softkey.  
2. Enter the group pickup number.  
If your phone supports auto-pickup, you are now  
connected to the call.  
3. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on  
another extension in your group or  
in an associated group  
1. Press the OPickUp softkey or the Other PickUp button.  
(You might have to off-hook to display the softkey.)  
If your phone supports auto-pickup, you are now  
connected to the call.  
2. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on a  
particular extension (line number)  
1. Press the GPickUp softkey or the Group PickUp button.  
You might have to off-hook to display the softkey.  
2. Enter the line number with the call that you want to pick  
up. For example, if the call that you want to pick up is  
ringing on line 12345, enter 12345.  
3. If your phone supports auto-pickup, you are now  
connected to the call.  
4. If the call rings, press Answer to connect to the call.  
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Advanced Call Handling  
Tips  
If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has  
been ringing for the longest time).  
If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing  
call on that particular line (if available).  
If you have multiple lines and want to pick up the call on a non-primary line, first press  
for  
the desired line, then press a Call PickUp softkey or button.  
Depending on how your phone is configured, you might receive an audio or visual alert about a  
call to your pickup group.  
If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 8.  
Storing and Retrieving Parked Calls  
You can park a call when you want to store the call so that you or someone else can retrieve it from  
another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a  
phone at a co-worker’s desk or in a conference room).  
You can park a call by using these methods:  
Call Park—Use the Park softkey to store the call. Your phone displays the call park number where  
the system stored your call. You must record this number and then use the same number to retrieve  
the call.  
Directed Call Park—Press the Transfer softkey during a call. To store the call, dial the Directed  
Call Park number and press Transfer again.  
Assisted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line  
status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press  
the flashing Assisted Direct Call Park  
button.  
If you want to...  
Then...  
Store an active call  
using Call Park  
1. During a call, press Park. You may need to press the more softkey to  
see Park.  
2. Note the call park number displayed on your phone screen.  
3. Hang up.  
Retrieve a parked call  
Enter the call park number from any Cisco Unified IP Phone in your  
network to connect to the call.  
Direct and store an  
active call at a directed  
call park number  
1. During a call, press Transfer.  
2. Dial the directed call park number.  
3. Press Transfer again to finish storing the call.  
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If you want to...  
Then...  
Retrieve a parked call  
from a directed call  
park number  
From any Cisco Unified IP Phone in your network, enter the park retrieval  
prefix and dial the directed call park number.  
Direct and store an  
During a call, press the Assisted Directed Call Park button displaying an  
active call at an assisted idle Line Status indicator  
.
directed call park  
number  
Retrieve a parked call  
from an assisted  
directed call park  
number  
Press the flashing Assisted Direct Call Park  
button.  
Note If your administrator has not configured a reversion directory number,  
the parked call is reversed to the phone parking the call.  
Tips  
You have a limited time to retrieve a parked call before it reverts to ringing at the original number.  
See your system administrator for details.  
Your system administrator can assign Directed Call Park buttons to available line buttons on your  
Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and  
supported by your phone.  
You can dial directed call park numbers if you do not have Directed Call Park buttons on your  
phone. However, you will not be able to see the status of the directed call park number.  
Logging Out of Hunt Groups  
If your organization receives a large number of incoming calls, you might be a member of a hunt group.  
A hunt group includes a series of directory numbers that share the incoming call load. When the first  
directory number in the hunt group is busy, the system hunts for the next available directory number  
in the group and directs the call to that phone.  
When you are away from your phone, you can prevent hunt group calls from ringing your phone by  
logging out of hunt groups.  
If you want to...  
Then...  
Log out of hunt groups to  
temporarily block hunt  
group calls  
Press HLog or Hunt Group. Your phone screen displays, “Logged  
out of Hunt Group.”  
Log in to receive hunt  
group calls  
Press HLog or Hunt Group. When logged in, the Hunt Group button  
is lit.  
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Advanced Call Handling  
Tip  
Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.  
Using a Shared Line  
Your system administrator might ask you to use a shared line if you:  
Have multiple phones and want one phone number  
Share call-handling tasks with coworkers  
Handle calls on behalf of a manager  
Understanding Shared Lines  
Remote-in-Use Icon  
The remote-in-use icon  
appears when another phone that shares your line has a connected call.  
You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.  
Sharing Call Information and Barging  
Phones that share a line each display information about calls that are placed and received on the shared  
line. This information might include caller ID and call duration. See the Privacy section for exceptions.  
When call information is visible in this way, you and coworkers who share a line can add yourselves  
to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 5.  
Privacy  
If you do not want coworkers who share your line to see information about your calls, enable the Privacy  
feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing  
Note  
The maximum number of calls that a shared line supports can vary by phone.  
Using Barge to Add Yourself to a Shared-Line Call  
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must  
be non-private calls. See Using a Shared Line, page 5.)  
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Understanding Barge Features  
cBarge and Barge  
Depending on how your phone is configured, you can add yourself to a non-private call on a shared  
line using either cBarge or Barge:  
cBarge converts the call into a standard conference, allowing you to add new participants. See  
Making Conference Calls, page 13 for information about standard conferences.  
Barge enables you to add yourself to the call but does not convert the call into a conference or  
allow you to add new participants.  
Single-button and Multi-touch Barge  
Your system administrator determines whether the barge feature on your phone (cBarge or Barge)  
operates as a single-button or multi-touch feature.  
Single button barge enables you to press a line button to barge a call (if only one call is on the line).  
Multi-touch barge enables you to view call information before barging.  
Using Barge Features  
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a  
shared line.  
If you want to...  
Then...  
See if the shared line is Look for the remote-in-use icon  
in use  
next to a red line button  
for the shared line. You see one of  
.
Add yourself to a call  
on a shared line  
Press the red line button  
these results:  
You are added to the call.  
A window opens on your phone screen prompting you to select the call  
that you want to barge. Press Barge or cBarge to complete the action.  
You may need to press the more softkey to display Barge or cBarge.  
View conference  
participants (if you  
used cBarge)  
Tips  
When you barge a call, other parties may hear a beep tone announcing your presence. With cBarge,  
other parties hear a brief audio interruption and the phone screen changes to display conference  
details.  
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys  
will not appear on the other phones that share the line.  
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Advanced Call Handling  
If a phone that is using the shared line has Privacy disabled and is configured with Private Line  
Automated Ringdown (PLAR), the barge and cBarge features will still be available.  
You will be disconnected from a call that you have joined using Barge if the call is put on hold,  
transferred, or turned into a conference call.  
Preventing Others from Viewing or Barging a Shared-Line Call  
If you share a phone line, you can use the Privacy feature to prevent others who share the line from  
viewing or barging (adding themselves to) your calls.  
If you want to...  
Then...  
Prevent others from viewing or  
barging calls on a shared line  
1. Press Private  
.
2. To verify that Privacy is on, look for the feature-enabled  
icon next to an amber line button  
.
Allow others to view or barge calls 1. Press Private  
.
on a shared line  
2. To verify that Privacy is off, look for the feature-disabled  
icon next to an unlit line button  
.
Tips  
If the phone that shares your line has Privacy enabled, you can make and receive calls using the  
shared line as usual.  
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple  
shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your  
shared lines.  
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Using BLF to Determine a Line State  
Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a  
speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer  
a ringing call for the line that you are monitoring. Your system administrator determines which BLF  
features are configured for your phone.  
If you want to...  
Then...  
See the state of a  
line listed in a call  
log or directory  
Look for one of these BLF indicators next to the line number:  
Line is in-use.  
Line is idle.  
Line is in Do Not Disturb state.  
BLF indicator unavailable for this line.  
See the state of a  
speed-dial line  
Look for one of these BLF indicators next to the line number:  
+
+
Line is in-use.  
Line is idle.  
+
Line is in Do Not Disturb state.  
+
(flashing)—Line is ringing (BLF Pickup only).  
BLF indicator unavailable for this line.  
Use BLF Pickup to Press the BLF Pickup button  
answer a call  
ringing on a  
while the line is ringing.  
The call is redirected to the next available line on your phone. If you want to  
specify a line, first press a line button and then press the BLF button.  
coworker’s phone  
If your phone supports auto-pickup, the call connects automatically. Otherwise,  
the call rings on your phone for you to answer.  
Note If you press the BLF Pickup button when the monitored line is not ringing,  
your phone will speed dial the line number.  
Tips  
Your phone may play an audible indicator to alert you when a call is ringing on the monitored line  
(BLF Pickup only).  
BLF Pickup answers the oldest ringing call first, if the line that you are monitoring has more than  
one ringing call.  
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Advanced Call Handling  
Making and Receiving Secure Calls  
Depending on how your system administrator configured your phone system, your phone may support  
making and receiving secure calls.  
Your phone can support these types of calls:  
Authenticated call—The identities of the phones participating in the call have been verified.  
Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)  
within the Unified CM network. Encrypted calls are authenticated.  
Protected call—The phone is a secure (encrypted and trusted) device on the Unified CM server and  
is configured as a “Protected Device” in Unified CM Administration.  
If “Play Secure Indication Tone” is enabled (True) in Unified CM Administration, the protected  
phone plays a secure or nonsecure indication tone at the beginning of the call:  
When end-to-end secure media is established through the Secure Real-Time Transfer Protocol  
(SRTP) and the call status is secure, the phone plays the secure indication tone (three long  
beeps with brief pauses).  
When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and  
the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps  
with brief pauses).  
If the Play Secure Indication Tone option is disabled (False), no tone is played.  
Nonprotected call—The phone does not have a Protected Device status in Unified CM. No secure  
or nonsecure indication tone is played.  
Nonsecure call—The phone is not protected on the Unified CM server and the call status is  
nonsecure.  
For more information, see your system administrator.  
Your system administrator also configures the VPN Client feature as needed. If it is enabled and the  
VPN Client mode is enabled on the phone, you are prompted for your credentials as follows:  
If your phone is located outside the corporate network—You are prompted at login to enter your  
credentials based on the authentication method that your system administrator configured on  
your phone.  
If your phone is located inside the corporate network—  
If Auto Network Detection is disabled, you are prompted for credentials, and a VPN  
connection is possible.  
If Auto Network Detection is enabled, you cannot connect through VPN so you are not  
prompted.  
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To access the VPN Configuration settings, press the Settings button and choose Security Configuration  
> VPN Configuration.  
After the phone starts up and the VPN Login screen appears, enter your credentials based on the  
configured authentication method:  
Username and password—Enter your username and the password that your system administrator  
gave you.  
Password and certificate—Enter the password that your system administrator gave you. Your  
username is derived from the certificate.  
Certificate—If the phone uses only a certificate for authentication, you do not need enter  
authentication data. The VPN Login screen displays the status of the phone attempting the VPN  
connection.  
With the authentication methods that require a password, use the << softkey to backspace and correct  
the password.  
When the power is lost or reset under some circumstances, the stored credentials are cleared.  
To establish the VPN connection, press the Submit softkey.  
To disable the VPN login process, press the Cancel softkey.  
If you want to...  
Then...  
Check the security level of a call or Look for a security icon in the top right corner of the call  
conference  
activity area, next to the call duration timer:  
Authenticated call or conference  
Encrypted call or conference  
Non-secure call or conference  
Verify that the phone connection  
(call status) is secure.  
Listen for a secure indication tone at the beginning of the call:  
Secure call status—If the phone is protected, the Play  
Secure Indication Tone is enabled, and the call status is  
secure, a secure indication tone plays on the protected  
phone at the beginning of a call (three long beeps with  
pauses). The lock icon is also present to indicate that the  
call is secure.  
Nonsecure call status—If the phone is protected, the Play  
Secure Indication Tone is enabled, and the call status is  
nonsecure, a nonsecure indication tone plays on the  
protected phone at the beginning of a call (six short beeps  
with brief pauses). The play arrow icon is also present to  
indicate that the call is not secure.  
For more information, see your system administrator.  
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Advanced Call Handling  
If you want to...  
Then...  
Determine if secure calls can be  
made in your company  
See your system administrator.  
Note  
Note  
There are interactions, restrictions, and limitations that affect how security features work on  
your phone. For more information, see your system administrator.  
A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield  
icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an  
untrusted device, even though the call might be secure.  
Tracing Suspicious Calls  
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call  
Identification (MCID) feature to your phone. This feature enables you to identify an active call as  
suspicious, which initiates a series of automated tracking and notification messages.  
If you want to...  
Then...  
Notify your system  
Press MCID or Malicious Call ID.  
administrator about a  
suspicious or harassing call  
Your phone plays a tone and displays the message, “MCID successful.”  
Prioritizing Critical Calls  
(SCCP phones only)  
In some specialized environments, such as military or government offices, you might need to make and  
receive urgent or critical calls. If you have the need for this specialized call handling, your system  
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.  
Keep these terms in mind:  
Precedence indicates the priority associated with a call.  
Preemption is the process of ending an existing, lower priority call while accepting a higher  
priority call that is sent to your phone.  
If you...  
Want to choose a priority (precedence) Contact your system administrator for a list of  
level for an outgoing call corresponding precedence numbers for calls.  
Then...  
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Want to make a priority  
(precedence) call  
Enter the MLPP access number (provided by your system  
administrator) followed by the phone number.  
Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon  
or special call waiting tone  
on your phone screen indicates the priority level of the call.  
Look for an MLPP icon on your phone screen:  
Priority call  
Want to view priority level of a call  
Medium priority (immediate) call  
High priority (flash) call  
Highest priority (flash override) or Executive  
Override call  
Higher priority calls are displayed at the top of your call list.  
If you do not see an MLPP icon, the priority level of the call  
is normal (routine).  
Want to accept a higher-priority call  
Answer the call as usual. If necessary, end an active call first.  
Hear a continuous tone interrupting  
your call  
You or the other party are receiving a call that must preempt  
the current call. Hang up immediately to allow the higher  
priority call to ring through.  
Tips  
When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting  
tones that differ from the standard tones.  
If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.  
An MLPP-enabled call retains its priority and preemptive status when you:  
Put the call on hold  
Transfer the call  
Add the call to a three-way conference  
Answer the call using PickUp  
MLPP overrides the Do Not Disturb (DND) feature.  
Using Cisco Extension Mobility  
Cisco Extension Mobility (EM) enables you to temporarily configure a Cisco Unified IP Phone as your  
own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,  
established services, and web-based settings. Your system administrator must configure EM for you.  
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Advanced Call Handling  
The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco  
Unified IP Phone.  
If you want to...  
Then...  
Log in to EM  
1. Choose  
> EM Service (name can vary).  
2. Enter your user ID and PIN (provided by your system administrator).  
3. If prompted, select a device profile.  
Log out of EM  
1. Choose  
2. When prompted to log out, press Yes.  
1. Choose > Change Credentials.  
> EM Service (name can vary).  
Change your PIN using  
the Change Credentials  
service  
2. Enter your User ID in the User ID field.  
3. Enter your PIN in the Current PIN field.  
4. Enter your new PIN in the New PIN field.  
5. Enter your new PIN again in the Confirm PIN field.  
6. Press Change.  
You will see a PIN Change Successful message.  
7. Press Exit.  
Change your PIN using  
the ChangePIN softkey  
1. Choose  
> EM Service (name can vary).  
2. Press ChangePIN.  
3. Enter your PIN in the Current PIN field.  
4. Enter your new PIN in the New PIN field.  
5. Enter your new PIN again in the Confirm PIN field.  
6. Press Change.  
You see the PIN Change Successful message.  
7. Press Exit.  
Tips  
EM automatically logs you out after a certain amount of time. Your system administrator  
establishes this time limit.  
Changes that you make to your EM profile from your Cisco Unified CM User Options web pages  
take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect  
the next time you log in.  
Changes that you make to the phone from your User Options web pages take effect immediately  
if you are logged out of EM; otherwise, changes take effect after you log out.  
Local settings controlled by the phone are not maintained in your EM profile.  
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Managing Business Calls Using a Single Phone Number  
Intelligent Session Control associates your mobile phone number with your business phone number.  
When you receive a call to your remote destination (mobile phone), your desk phone does not ring;  
only your remote destination rings. When an incoming call is answered on the mobile phone, the desk  
phone displays a Remote in Use message.  
During a call you can also use any of your mobile phone features. For example, if you receive a call  
on your mobile number, you can answer the call from either your desk phone or you can handoff the  
call from your mobile phone to your desk phone.  
If you want to...  
Then...  
Transfer your incoming mobile active  
call to desk phone  
Use the various features of your mobile phone (for  
example, *74). Contact your system administrator for a  
list of access codes.  
With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle  
calls associated with your desktop phone number.  
Your desktop and remote destinations receive calls simultaneously.  
When you answer the call on your desktop phone, the remote destinations stop ringing, are  
disconnected, and display a missed call message.  
When you answer the call on one remote destination, the other remote destinations stop ringing, are  
disconnected, and a missed call message is shown on the other remote destinations.  
If you want to...  
Then...  
Configure Mobile Connect Use the User Options web pages to set up remote destinations and  
create access lists to allow or block calls from specific phone numbers  
from being passed to the remote destinations. See Setting Up Phones  
Answer a call using your  
mobile phone  
Switch an in-progress call  
between your desk phone  
and mobile phone  
Put a call that has been  
picked up on your mobile  
phone on hold  
1. Press the Enterprise Hold (name may vary) softkey.  
The other party is placed on hold.  
2. On your mobile phone, press the Resume (name may vary) softkey  
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Advanced Call Handling  
If you want to...  
Then...  
Connect to Mobile  
Voice Access  
1. From any phone, dial your assigned Mobile Voice Access number.  
2. Enter the number you are calling from, if prompted, and your PIN.  
1. Dial your assigned Mobile Voice access number.  
Turn on Mobile Connect  
from your mobile phone  
2. Enter your mobile phone number (if requested) and PIN.  
3. Press 2 to enable Mobile Connect.  
4. Choose whether to turn Mobile Connect on for all configured  
phones or just one:  
All phones—Enter 2.  
One phone—Enter 1, then the remote destination you want to  
add, followed by #.  
Make a call from your  
mobile phone  
Turn off Mobile Connect  
from your mobile phone  
1. Dial your assigned Mobile Voice Access number.  
2. Enter your mobile phone number (if requested) and PIN.  
3. Press 3 to disable Mobile Connect.  
4. Choose whether to turn off Mobile Connect for all configured  
phones or just one:  
All phones—Enter 2.  
One phone—Enter 1, then the remote destination you want to  
add, followed by #.  
Turn on or off Mobile  
Connect access to all your  
remote destinations from  
your desk phone  
1. Press Mobility to display the current remote destination status  
(Enabled or Disabled).  
2. Press Select to change the status.  
3. Press Exit.  
Tips  
When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any  
of the following are true:  
The number you are calling from is not one of your remote destinations.  
The number is blocked by you or your carrier (shown as “Unknown Number”).  
The number is not accurately matched in the Unified CM database; for example, if your  
number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is  
408-999-6666, but it is entered as 1-408-999-6666 in the database.  
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If you incorrectly enter any requested information (such as mobile phone number or PIN) three  
times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of  
time. See your system administrator if you need assistance.  
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Using a Handset, Headset, and Speakerphone  
You can use your phone with these audio devices: a handset, headset, or speakerphone.  
The phone is off-hook when the handset is lifted or another audio device is in use.  
The phone is on-hook when the handset is in its cradle and other audio devices are not in use.  
Using a Handset  
If you want to...  
Then...  
Use the handset  
Lift it to go off-hook; replace it in the cradle to go on-hook.  
The ringing line is selected automatically. Contact your system  
administrator for the options to select the primary line each time.  
Switch to the speakerphone or Press  
headset during a call  
or  
, then hang up the handset.  
Adjust the volume level for  
a call  
Press  
during a call or after invoking a dial tone.  
Press Save to preserve the volume level for future calls.  
Using a Headset  
Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phone 7975G,  
7965G, and 7945G also support wireless headsets. For information about purchasing headsets, see  
You can use a headset with all of the controls on your phone, including  
and  
.
However, if you use a wireless headset, refer to the wireless headset documentation for instructions.  
If you want to...  
Then...  
Toggle headset mode on and off  
Switch to a handset  
Press  
.
Lift the handset.  
Adjust the volume level for a call Press  
during a call or after invoking a dial tone.  
Press Save to preserve the volume level for future calls.  
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Using a Wireless Headset  
Cisco Unified IP Phones 7975G, 7965G, and 7945G support wireless headsets. Refer to the wireless  
headset documentation for information about using the wireless headset’s remote features. Also, check  
with your system administrator to be sure your phone is enabled to use a wireless headset with the  
wireless headset remote hookswitch control feature.  
Using Wideband with your Headset  
If you use a headset that supports wideband, you may experience improved audio sensitivity if you  
enable the wideband setting on your phone (this setting is disabled by default). To access the setting,  
choose  
> User Preferences > Audio Preferences > Wideband Headset.  
If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.  
Check with your system administrator to be sure your phone system is configured to use wideband. If  
the system is not configured for wideband, you may not detect any additional audio sensitivity even  
when using a wideband headset. To learn more about your headset, refer to the headset documentation  
or ask your system administrator for assistance.  
Using a Speakerphone  
Many of the actions you can take to dial a number or answer a call will automatically trigger  
speakerphone mode, assuming that the handset is in its cradle and  
is not lit.  
If you want to...  
Then...  
Toggle speakerphone mode on  
or off  
Press  
.
Switch to a handset  
Lift the handset.  
Press  
Adjust the volume level for  
a call  
during a call or after invoking a dial tone.  
Press Save to preserve the volume level for future calls.  
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Using a Handset, Headset, and Speakerphone  
Using AutoAnswer with a Headset or Speakerphone  
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.  
Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You  
may use AutoAnswer if you receive a high volume of incoming calls.  
If you...  
Then...  
Use AutoAnswer with  
a headset  
Keep headset mode active (in other words, keep  
when you are not on a call.  
illuminated), even  
To keep headset mode active, do the following:  
Press EndCall to hang up.  
Press New Call or Dial to place new calls.  
If your phone is set up to use AutoAnswer in headset mode, calls are  
automatically answered only if is illuminated.  
Otherwise, calls ring normally and you must manually answer them.  
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive (  
speakerphone  
unlit).  
Otherwise, calls ring normally and you must manually answer them.  
Tip  
AutoAnswer is disabled when the Do Not Disturb feature is active.  
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Changing Phone Settings  
You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and  
other settings.  
Customizing Rings and Message Indicators  
You can customize how your phone indicates an incoming call and a new voice mail message. You can  
also adjust the ringer volume for your phone.  
If you want to...  
Then...  
Change the ring tone  
per line  
1. Choose  
> User Preferences > Rings.  
2. Choose a phone line or the default ring setting.  
3. Choose a ring tone to play a sample of it.  
4. Press Select and Save to set the ring tone, or press Cancel.  
Adjust the volume level for Press  
the phone ringer  
while the handset is in the cradle and the headset  
and speakerphone buttons are off. The new ringer volume is saved  
automatically.  
Note Check with your system administrator to see if a minimum  
ringer-volume setting was configured.  
Change the ring pattern per 1. Log in to your Cisco Unified CM User Options web pages. (See  
line (flash-only, ring once,  
beep-only, etc.)  
2. Access your call ring pattern settings. (See Controlling Line  
Note Before you can access this setting, your system administrator may  
need to enable it for you.  
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If you want to...  
Then...  
Change the way the audible 1. Log in to your User Options web pages. See Accessing Your User  
voice message indicator  
sounds on your phone  
2. Access your message indicator settings. See Controlling Line  
Change the way that the  
voice message light on your  
handset works  
1. Log in to your User Options web pages. See Accessing Your User  
2. Access your message indicator settings. See Controlling Line  
Note Typically, the default system policy is to indicate a new voice  
message by displaying a steady light on the handset light strip.  
Tip  
You can customize your phone to have up to six distinctive ring tones. In addition, you can have a  
default ring tone.  
Customizing the Phone Screen  
You can adjust the characteristics of the phone screen.  
If you want to...  
Then...  
Change the phone  
screen brightness  
1. Choose  
> User Preferences > Brightness.  
2. To make adjustments, press Up, Down or  
.
3. Press Save, or press Cancel.  
Note If you change the brightness setting on your phone, do not unplug the  
phone from its power source for at least one minute, or the brightness  
setting will not get saved.  
Adjust the phone screen For Cisco Unified IP Phone 7971G-GE and 7970G only:  
to accommodate your  
1. Choose  
> User Preferences > Viewing Angle.  
viewing angle  
2. To make adjustments, press Up, Down or  
.
3. Press Save, or press Cancel.  
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Changing Phone Settings  
If you want to...  
Then...  
Change the  
1. Choose  
> User Preferences > Background Images.  
background image  
2. Scroll through available images and press Select to choose an image.  
3. Press Preview to see a larger view of the background image.  
4. Press Exit to return to the selection menu.  
5. Press Save to accept the new image, or press Cancel.  
Note If you do not see a selection of images, then this option has not been  
enabled on your system.  
Enable or disable the  
touchscreen  
For Cisco Unified IP Phones 7975G, 7971G-GE, and 7970G only.  
Change the language on 1. Log in to your User Options web pages. See Accessing Your User  
your phone screen  
2. Access your user settings. See Controlling User Settings on the Web,  
page 7.  
Change the line  
text label  
1. Log in to your User Options web pages. See Accessing Your User  
2. Access your line label settings. See Controlling Line Settings on the  
Turn off illumination of Contact your system administrator to see if this optional feature is  
the phone screen  
available to you. This feature enables you to turn off phone screen  
illumination for a pre-determined time (as set by your system administrator).  
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Using Call Logs and Directories  
This section describes how you can use call logs and directories. To access both features, use the  
Directories button  
.
Using Call Logs  
Your phone maintains call logs that contain records of your missed, placed, and received calls.  
Your system administrator determines if missed calls are logged on your phone in the missed calls  
directory for a given line appearance on your phone.  
If you want to...  
Then...  
View your call logs  
Choose  
> Missed Calls, Placed Calls, or Received Calls. Each  
stores up to 100 records.  
Display details for a  
single call record  
1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
2. Highlight a call record.  
3. Press Details. Doing so displays information such as called number,  
calling number, time of day, and call duration (for placed and  
received calls only).  
Erase all call records in  
all logs  
Press  
, then press Clear.  
Erase all call records in a 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
single log  
2. Highlight a call record.  
3. Press Clear. You may need to press the more softkey to display Clear.  
Erase a single call record 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
2. Highlight a call record.  
3. Press Delete.  
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If you want to...  
Then...  
Dial from a call log (while 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
not on another call)  
2. Highlight a call record.  
Note If the Details softkey appears, the call is the primary entry of a  
multiparty call. See the Tips section below.  
3. If you need to edit the displayed number, press EditDial followed by  
<< or >>. To delete the number, press EditDial followed by Delete.  
You may need to press the more softkey to display Delete.  
4. Go off-hook to place the call.  
Dial from a call log (while 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
2. Highlight a call record.  
connected to another call)  
Note  
If the Details softkey appears, the call is the primary entry  
of a multiparty call. See the Tips section below.  
3. If you need to edit the displayed number, press EditDial followed by  
<< or >>.  
4. To delete the number, press EditDial followed by Delete. You may  
need to press the more softkey to display Delete.  
5. Press Dial.  
6. Choose a menu item to handle the original call:  
Hold—Puts the first call on hold and dials the second.  
Transfer—Transfers the first party to the second and drops you  
from the call. Press Transfer again after dialing to complete the  
action.  
Conference—Creates a conference call with all parties,  
including you. Press Confrn or Conference again after dialing to  
complete the action.  
EndCall—Disconnects the first call and dials the second.  
See if the line in the call  
Look for Busy Lamp Field indicators. See Using BLF to Determine a Line  
log is busy before placing State, page 8.  
a call to that line  
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Using Call Logs and Directories  
If you want to...  
Then...  
Place a call from a URL  
entry in a call log  
(SIP phones only)  
1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
2. Highlight the URL entry that you want to dial.  
3. If you need to edit the entry, press EditDial.  
4. The  
icon appears to indicate that you can begin editing  
characters in the URL entry.  
5. Press Dial.  
Redial an international  
call from missed and  
received call logs  
1. Choose  
> Missed Calls or Received Calls.  
2. Highlight the call record that you want to dial.  
3. Press EditDial.  
4. Press and hold the “*” key for at least 1 second to add a “+” sign as  
the first digit in the phone number.  
You can add the + sign only for the first digit of the number.  
5. Press Dial.  
Tips  
(SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated  
by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator  
for more information.  
(SCCP phones only) To view the complete call record of a multiparty call (for example, a call that  
has been forwarded or transferred to you), highlight the call record and press Details. The Details  
record shows two entries with the name and number for each missed or received multiparty call:  
First entry—Last completed multiparty call  
Second entry—First completed multiparty call  
Directory Dialing  
Depending on configuration, your phone can provide corporate and personal directory features:  
Corporate Directory—Corporate contacts that you can access on your phone. Your system  
administrator sets up and maintains your Corporate Directory.  
Personal Directory—If available, personal contacts and associated speed-dial codes that you can  
configure and access from your phone and Cisco Unified CM User Options web pages. The  
Personal Directory comprises the Personal Address Book (PAB) and Fast Dials:  
PAB is a directory of your personal contacts.  
Fast Dials enables you to assign codes to PAB entries for quick dialing.  
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Using Corporate Directory on Your Phone  
You can use a corporate directory to place calls to coworkers.  
If you want to...  
Then...  
Dial from a corporate  
directory (while not on  
another call)  
1. Choose  
> Corporate Directory (exact name can vary).  
2. User your keypad to enter a full or partial name and press Search.  
3. To dial, press the listing, or scroll to the listing and go off-hook.  
Dial from a corporate  
directory (while on  
another call)  
1. Choose  
> Corporate Directory (exact name can vary).  
2. User your keypad to enter a full or partial name and press Search.  
3. Scroll to a listing and press Dial.  
4. Choose a menu item to handle the original call:  
Hold—Puts the first call on hold and dials the second.  
Transfer—Transfers the first party to the second and drops you  
from the call. Press Transfer again after dialing to complete the  
action.  
Conference—Creates a conference call with all parties, including  
you. Press Confrn or Conference again after dialing to complete  
the action.  
EndCall—Disconnects the first call and dials the second.  
See if the phone line in Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a  
the directory is busy  
Tip  
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button  
on your phone to move between input fields.  
Using Personal Directory on Your Phone  
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This  
section describes how to set up and use Personal Directory on your phone. Alternately, see Using the  
If you want to...  
Then...  
Access Personal  
1. Choose  
> Personal Directory (exact name can vary).  
Directory (for PAB  
and Fast Dial codes)  
2. Enter your Unified CM user ID and PIN, then press Submit.  
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Using Call Logs and Directories  
If you want to...  
Then...  
Search for a  
PAB entry  
1. Access Personal Directory, then choose Personal Address Book.  
2. Enter search criteria and press Submit.  
3. You can choose Previous or Next to move through listings.  
4. Highlight the PAB listing that you want and press Select.  
1. Search for a listing.  
Dial from PAB entry  
2. Highlight the listing and press Select.  
3. Press Dial. You may need to press the more softkey to see Dial.  
4. Enter the participant’s phone number.  
5. Highlight the number that you want to dial and press OK.  
6. Press OK again to dial the number.  
Delete a PAB entry  
Edit a PAB entry  
1. Search for a listing.  
2. Highlight the listing and press Select.  
3. Press Delete.  
4. Choose OK to confirm the deletion.  
1. Search for a listing.  
2. Highlight the listing and press Edit to modify a name or email address.  
3. If necessary, choose Phones to modify a phone number.  
4. Press Update.  
Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.  
2. Access the Search page by choosing Submit. You do not need to input  
search information first.  
3. Press New.  
4. Use your phone keypad to enter a name and email information.  
5. Choose Phones and use the keypad to enter phone numbers. Be sure to  
include any necessary access codes such as a 9 or 1.  
6. Choose Submit to add the entry to the database.  
Assign a Fast Dial  
code to a PAB entry  
1. Search for a PAB entry.  
2. Highlight the listing and press Select.  
3. Press Fast Dial.  
4. Highlight the number that you want to dial and press Select.  
5. Highlight the Fast Dial code that you want to assign to the number and  
press Select.  
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If you want to...  
Then...  
Add a new Fast Dial  
code (not using a  
PAB entry)  
1. Choose  
> Personal Directory > Personal Fast Dials.  
2. Press Fast Dial.  
3. Highlight a Fast Dial code that is unassigned and press Select.  
4. Press Assign.  
5. Enter a phone number.  
6. Press Update.  
Search for Fast  
Dial codes  
1. Choose  
> Personal Directory > Personal Fast Dials.  
2. You can choose Previous or Next to move through listings.  
3. Highlight the listing that you want and press Select.  
1. Search for a Fast Dial code.  
Place a call using a  
Fast Dial code  
2. Highlight the listing you want and press Select.  
3. Press Dial.  
4. Choose OK to complete the action.  
1. Search for a Fast Dial code.  
Delete a Fast  
Dial code  
2. Highlight the listing you want and press Select.  
3. Press Remove.  
Log out of Personal  
Directory  
1. Choose  
> Personal Directory (exact name can vary).  
2. Choose Logout.  
Tips  
Your system administrator can provide you the user ID and PIN that you need to log in to Personal  
Directory.  
Personal Directory automatically logs you out after a certain amount of time. This time limit can  
vary. Ask your system administrator for more information.  
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation  
button on your phone to move between input fields.  
Your phone may be set up for international call logging, which is indicated by a “+” symbol on  
the call logs, redial, or call directory entries. See your system administrator for more information.  
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Accessing Voice Messages  
To access voice messages, press the Messages button  
.
Note  
Your company determines the voice-message service that your phone system uses. For the  
most accurate and detailed information about your service, refer to the documentation that  
came with it.  
If you want to...  
Then...  
Set up and personalize Press  
your voice message  
service  
and follow the voice instructions.  
If a menu appears on your phone screen, choose an appropriate menu item.  
Check for your new  
voice messages  
Look for:  
A steady red light on your handset. (This indicator can vary. See  
A flashing message waiting icon  
phone screen.  
and text message on your  
Note The red light and message waiting icon display only when you have a  
voice message on your primary line, even if you receive voice messages  
on other lines.  
Listen for:  
A stutter tone from your handset, headset, or speakerphone when you  
place a call.  
Note The stutter tone is line-specific. You hear it only when using the line  
with the waiting messages.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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If you want to...  
Then...  
Listen to your voice  
messages or access the  
voice-messages menu  
Press  
.
Depending on your voice-message service, doing so auto-dials the message  
service or provides a menu on your phone screen.  
If you are connecting to a voice-message service, the line that has a voice  
message is selected by default. If more than one line has a voice message,  
the first available line is selected.  
To connect each time to the voice-message service on the primary line,  
contact your system administrator for the options.  
Send a call to a voice  
message system  
Press iDivert. For more information, see the Sending a Call to a Voice  
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Using the User Options Web Pages  
Your Cisco Unified IP Phone is a network device that can share information with other network  
devices in your company, including your personal computer. You can use your computer to log in to  
your Cisco Unified CM User Options web pages, where you can control features, settings, and services  
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your  
User Options web pages.  
Accessing Your User Options Web Pages  
This section describes how to log in and select a phone device.  
If you want to...  
Then do this...  
Log in to your User 1. Obtain a User Options URL, user ID, and default password from your  
Options web pages  
system administrator.  
2. Open a web browser on your computer, enter the URL, and log on.  
3. If prompted to accept security settings, click Yes or Install Certificate.  
The Cisco Unified CM User Options main web page displays. From this  
page you can choose User Options to access User Settings, Directory  
features, a Personal Address Book, and Fast Dials.  
Or, to access phone-specific options, select a device (see below).  
Select a device after 1. After you have logged in to your User Options web pages, choose User  
logging in  
Options > Device.  
The Device Configuration page displays.  
2. If you have multiple devices assigned to you, choose the appropriate device  
(phone model, Extension Mobility profile, or Remote Destination profile)  
from the Name drop-down menu.  
Note Toolbar buttons located at the top of the Device Configuration page are  
specific to the selected device type.  
Select a  
1. After you have logged in to your User Options web pages, choose User  
Options to access User Settings, Directory, Personal Address Book, Fast  
Dials, and Mobility Settings.  
configuration  
option after  
logging in  
2. To return to the Device Configuration page from another page, choose User  
Options > Device.  
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1
           
Configuring Features and Services on the Web  
The topics in this section describe how to configure features and services from your User Options web  
pages after logging in. See Accessing Your User Options Web Pages, page 1.  
Using the Personal Directory on the Web  
The Personal Directory feature set that you can access on your computer consists of:  
A Personal Address Book (PAB)  
Fast Dials  
Cisco Unified CM Address Book Synchronizer  
Note  
You can also access PAB and Fast Dials from your phone. See Using Personal Directory on  
Using Your Personal Address Book on the Web  
This section describes how to use your PAB from your User Options web pages.  
If you want to...  
Then do this after you log in...  
Add a new PAB entry  
1. Choose User Options > Personal Address Book.  
2. Click Add New.  
3. Enter information for the entry and click Save.  
Note Before you can assign a line button for your PAB, your system  
administrator must configure the phone to display services.  
Contact your system administrator for more information.  
Assign a line button for  
your PAB  
1. Choose User Options > Device.  
2. Click Service URL.  
3. From the Button drop-down list box, choose the Personal Address  
Book service.  
4. Enter a phone label for the button and then click Save.  
5. To refresh the phone configuration, click Reset and then Restart.  
You can now press the line button to access the PAB codes.  
1. Choose User Options > Personal Address Book.  
Search for a PAB entry  
2. Specify search information and click Find.  
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Using the User Options Web Pages  
If you want to...  
Then do this after you log in...  
1. Search for a PAB entry.  
2. Click a name or nickname.  
Edit a PAB entry  
3. Edit the entry as needed and click Save.  
1. Search for a PAB entry.  
Delete a PAB entry  
2. Select one or more entries and click Delete Selected.  
Configuring Fast Dials on the Web  
This section describes how to assign Fast Dials from your User Options web pages.  
If you want to...  
Then do this after you log in...  
Assign a Fast Dial code to a 1. Create a PAB entry. See Using Your Personal Address Book on the  
PAB entry  
2. Choose User Options > Fast Dials.  
3. Click Add New.  
4. To find the appropriate PAB entry, use the Search Options area.  
5. In the Search Results area, click a phone number.  
6. Change the Fast Dial code, if desired, and click Save.  
Assign a Fast Dial code to a 1. Choose User Options > Fast Dials.  
phone number (without  
using a PAB entry)  
2. Click Add New.  
3. Change the Fast Dial code, if desired.  
4. Enter a phone number and click Save.  
Note Before you can assign a line button for Fast Dial, your system  
Assign a line button for  
Fast Dial  
administrator must configure the phone to display services. Contact  
your system administrator for more information.  
1. Choose User Options > Device.  
2. Click Service URL.  
3. From the Button drop-down list box, choose the Fast Dial service.  
4. Enter a phone label for the button and then click Save.  
5. To refresh the phone configuration, click Reset and then Restart.  
You can now press the line button to access the Fast Dial codes.  
Search for a Fast Dial entry 1. Choose User Options > Fast Dials.  
2. Specify search information and click Find.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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If you want to...  
Then do this after you log in...  
Edit a Fast Dial  
phone number  
1. Choose User Options > Fast Dials.  
2. Search for the Fast Dial entry that you want to edit.  
3. Click on a component of the entry.  
4. Change the phone number and click Save.  
1. Search for a Fast Dial.  
Delete a Fast Dial entry  
2. Select one or more entries and click Delete Selected.  
Tips  
You can create up to 500 Fast Dial and PAB entries.  
You can create a new Fast Dial entry without using a PAB entry. These Fast Dial entries are labeled  
“raw” in the User Options web pages and do not display a configurable text label.  
Using the Address Book Synchronization Tool  
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing  
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft  
Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web  
pages. Your system administrator can give you access to TABSynch and provide detailed instructions.  
Setting Up Speed Dials on the Web  
Depending on configuration, your phone can support several speed-dial features:  
Speed-dial buttons  
Abbreviated Dialing  
Fast Dials  
Note  
For help using speed-dial features, see Speed Dialing, page 1.  
If you want to...  
Then do this after you log in...  
Set up speed-dial  
buttons  
1. Choose User Options > Device.  
2. From the Name menu, choose a phone and click Speed Dials.  
3. Enter a number and label for a speed-dial (programmable) button on your  
phone and click Save.  
Note Your phone uses the ASCII Label field.  
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Using the User Options Web Pages  
If you want to...  
Then do this after you log in...  
Set up Abbreviated 1. Choose User Options > Device.  
Dialing  
2. From the Name menu, choose a phone and click Speed Dials.  
3. Enter a number and label for an Abbreviated Dialing code.  
4. Click Save.  
Set up Fast Dials  
You can also set up Fast Dials on your phone. See Using Personal Directory on  
Setting Up Phone Services on the Web  
Phone services can include special phone features, network data, and web-based information (for  
example, stock quotes and movie listings). You must first subscribe to a phone service before accessing  
it on your phone.  
If you want to...  
Then do this after you log in...  
Subscribe to a service  
1. Choose User Options > Device.  
2. From the Name menu, choose a phone and click Phone Services.  
3. Click Add New.  
4. Choose a service from the drop-down list and click Next.  
5. Change the service label and enter additional service information, if  
available (optional).  
6. Click Save.  
Search for services  
1. Select a device.  
2. Click Phone Services.  
3. Click Find.  
Change or end services 1. Search for services.  
2. Select one or more entries.  
3. Click Delete Selected.  
Change a service name 1. Search for services.  
2. Click on the service name.  
3. Change the information and click Save.  
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If you want to...  
Then do this after you log in...  
Add a service to an  
available  
programmable phone  
button  
1. Choose User Options > Device.  
2. Choose a phone from the Name drop-down menu.  
3. Click Service URL.  
Note If you do not see this option, ask your system administrator to  
configure a service URL button for your phone.  
4. Choose a service from the Button Service drop-down list.  
5. If you want to rename the service, edit the label fields and click Save.  
Note If your phone does not support double-byte character sets, it uses  
ASCII Label fields.  
6. Click Save.  
7. Click Reset to reset your phone (necessary to see the new button label  
on your phone).  
Access a service on  
your phone  
If only one service is configured, the service opens by default.  
If more than one service is configured, select an option from the menu on  
the screen.  
Select a service using one of these buttons:  
Programmable phone button:  
(
) > Services.  
Feature buttons:  
Messages  
Services  
Directories  
Note The services available for your phone depend on the phone system  
configuration and the services you subscribed to. See your system  
administrator for more information.  
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Using the User Options Web Pages  
Controlling User Settings on the Web  
User settings include your password, PIN, and language (locale) settings.  
If you want to...  
Then do this after you log in...  
Change your password  
1. Choose User Options > User Settings.  
2. In the Browser Password area, enter information and  
click Save.  
Change your PIN  
1. Choose User Options > User Settings.  
2. In the Phone PIN area, enter information and click Save.  
Change the language (locale) for 1. Choose User Options > User Settings.  
your User Options web pages  
2. In the User Locale area, choose an item from the Locale list  
and then click Save.  
Change the language (locale) for 1. Choose User Options > User Settings.  
your phone screen  
2. Choose an item from the User Locale list and click Save.  
Tip  
Your PIN and password allow you to access different features and services. For example, use your PIN  
to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log  
in to your User Options web pages and Cisco WebDialer on your personal computer. For more  
information, see your system administrator.  
Controlling Line Settings on the Web  
Line settings affect a specific phone line (directory number) on your phone. Line settings can include  
call-forwarding, voice message indicators, ring patterns, and line labels.  
You can set up other line settings directly on your phone:  
Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,  
Change rings, display, and other phone-model specific settings—see Changing Phone Settings,  
page 1.  
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If you want to...  
Then do this after you log in...  
Set up call forwarding  
per line  
1. Choose User Options > Device.  
2. From the Name menu, choose a phone and click Line Settings.  
3. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
4. In the Incoming Call Forwarding area, choose call forwarding settings  
for various conditions and click Save.  
Change the voice  
1. Choose User Options > Device.  
message indicator  
(lamp) setting per line  
2. From the Name menu, choose a phone and click Line Settings.  
3. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
4. In the Message Waiting Lamp area, choose from various settings and  
click Save.  
Note Typically, the default message waiting setting prompts your phone to  
display a steady red light from the handset light strip to indicate a new  
voice message.  
Change the audible  
voice message indicator  
setting per line  
1. Choose User Options > Device.  
2. From the Name menu, choose a phone and click Line Settings.  
3. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
4. In the Audible Message Waiting Indicator area, choose from various  
settings and click Save.  
Note Typically, the default message-waiting setting prompts your phone to  
display a steady red light from the handset light strip to indicate a new  
voice message.  
Change or create a line 1. Choose User Options > Device.  
text label that appears  
on your phone screen  
2. From the Name menu, choose a phone and click Line Settings.  
3. If you have more than one directory number (line) assigned to your  
phone, choose a line from the Line drop-down menu.  
4. In the Line Text Label area, enter a text label and click Save.  
(If the phone does not support a double-byte character set, it uses  
ASCII Label fields.)  
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Using the User Options Web Pages  
Setting Up Phones and Access Lists for Mobile Connect  
When using Mobile Connect, you must add your mobile and other phones that you want to use to  
make and receive calls using the same directory numbers as your desk phone. These phones are called  
remote destinations. You can also define access lists to restrict or allow calls from certain numbers to  
be sent to your mobile phone.  
If you want to...  
Then do this after you log in...  
Create an access list  
1. Choose User Options > Mobility Settings > Access Lists.  
2. Click Add New.  
3. Enter a name to identify the access list and a description (optional).  
4. Choose if the access list will allow or block specified calls.  
5. Click Save.  
6. Click Add Member to add phone numbers or filters to the list.  
7. Select an option from the Filter Mask drop-down list box. You can filter  
a directory number, calls with restricted caller ID (Not Available), or calls  
with anonymous caller ID (Private).  
8. If you select a directory number from the Filter Mask drop-down list  
box, enter a phone number or filter in the DN Mask field. You can use  
the following wild cards to define a filter:  
X (upper or lower case)—Matches a single digit. For example,  
408555123X matches any number between 4085551230  
and 4085551239.  
!—Matches any number of digits. For example, 408! matches any  
number starts with 408.  
#—Used as a single digit for exact match.  
9. To add this member to the access list, click Save.  
10. To save the access list, click Save.  
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If you want to...  
Then do this after you log in...  
Add a new remote  
destination  
1. Choose User Options > Mobility Settings > Remote Destinations.  
2. Click Add New.  
3. Enter the following information:  
Name—Enter a name for the mobile (or other) phone.  
Destination Number—Enter your mobile phone number.  
4. Select your remote destination profile from the drop-down list box. Your  
remote destination profile contains the settings that apply to remote  
destinations that you create.  
5. Select the Mobile Phone check box to allow your remote destination to  
accept a call sent from your desktop phone.  
6. Select the Enable Mobile Connect check box to allow your remote  
destination to ring simultaneously with your desktop phone.  
7. Choose one of the following options in the Ring Schedule area:  
All the time—Choose this option if you do not want to impose day  
and time restrictions on ringing the remote destination.  
As specified below—Choose this option and select from the  
following items to set up a ring schedule based on day and time:  
Select a check box for each day of the week you want to allow calls  
to ring the remote destination.  
For each day, select All Day or select the beginning and ending times  
from the drop-down lists.  
Select the time zone from the drop-down list box.  
8. Choose one of these ringing options and click Save:  
Always ring this destination.  
Ring this destination only if the caller is in the allowed access list that  
you select.  
Do not ring this destination if the caller is in the blocked access list  
that you select.  
(The ring schedule drop-down list boxes include only the access lists that  
you created.)  
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Using the User Options Web Pages  
Using Cisco WebDialer  
Cisco WebDialer enables you to make calls on your Cisco Unified IP Phone to directory contacts by  
clicking items in a web browser. Your system administrator must configure this feature for you.  
If you want to...  
Then...  
Use WebDialer with  
your User Options  
directory  
1. Log in to your User Options web pages. See Accessing Your User Options  
2. Choose User Options > Directory and search for a coworker.  
3. Click the number that you want to dial.  
4. If this is your first time using WebDialer, set up preferences on the  
Make Call page and click Dial. The call is now placed on your phone.  
See the last row in this table to learn how to suppress this page in the  
future, if desired.  
5. To end a call, click Hangup or hang up from your phone.  
Use WebDialer with  
another online  
1. Log in to a WebDialer-enabled corporate directory and search  
for coworkers.  
corporate directory  
(not your User  
Options directory)  
2. Click the number that you want to dial.  
3. When prompted, enter your user ID and password.  
4. If this is your first time using WebDialer, set up preferences on the  
Make Call page and click Dial. The call is now placed on your phone.  
See the last row in this table to learn how to suppress this page in the  
future, if desired.  
5. To end a call, click Hangup or hang up from your phone.  
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.  
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11  
   
If you want to...  
Then...  
Set up, view, or  
change WebDialer  
preferences  
Access the Make Call page. After you click the number that you want to dial,  
the page appears the first time you use WebDialer and contains these options:  
Preferred language—Determines the language used for WebDialer  
settings and prompts.  
Use preferred device—Identifies the Cisco Unified IP Phone (calling  
device) and directory number (calling line) that you will use to place  
WebDialer calls:  
If you have one phone with a single line, the appropriate phone and  
line are selected automatically, or you can choose a phone  
and/or line.  
If you have more than one phone, it will be specified by device type  
and MAC address.  
(To display the host name on your phone, choose  
> Network  
Configuration > Host Name.)  
If you have an Extension Mobility profile, you can select your Extension  
Mobility logged-in device from the calling device menu.  
Do not display call confirmation—If selected, prompts WebDialer to  
suppress the Make Call page. This page appears by default after you click  
a phone number in a WebDialer-enabled online directory.  
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Understanding Additional Configuration Options  
Your system administrator can configure your phone to use specific button and softkey templates  
along with special services and features, if appropriate. This table provides an overview of some  
configuration options that you may want to discuss with your system administrator based on your  
calling needs or work environment.  
You can locate phone guides and other documents listed in this table on the web:  
If you...  
Then...  
For more information...  
Need to handle more  
calls on your phone line configure your line to support  
more calls.  
See your system administrator to  
See your system administrator or  
phone support team.  
Need more than one  
phone line  
See your system administrator to  
configure one or more additional  
directory numbers for you.  
See your system administrator or  
phone support team.  
Need more speed-dial  
buttons  
First make sure that you are using all See:  
of your currently available speed-dial  
buttons.  
Cisco Unified IP Phone  
Expansion Module 7914  
Phone Guide  
If you need additional speed-dial  
buttons, try using Abbreviated Dialing  
or subscribing to the Fast Dial service.  
Cisco Unified IP Phone  
Expansion Module 7915  
Phone Guide  
Another option is to attach a  
Cisco Unified IP Phone Expansion  
Module to your phone.  
Cisco Unified IP Phone  
Expansion Module 7916  
Phone Guide  
Note The Cisco Unified IP Phone  
7945G does not support the  
Cisco Unified IP Phone  
Expansion Module.  
Work with (or work  
as) an administrative  
assistant  
Consider using:  
See:  
Cisco Unified CM Assistant  
A shared line  
Cisco Unified  
Communications Manager  
Assistant User Guide  
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1
       
If you...  
Then...  
For more information...  
Want to use one  
extension for  
several phones  
Request a shared line. This enables  
you to use one extension for your desk  
phone and lab phone, for example.  
Share phones or office Consider using:  
space with coworkers  
Ask your system administrator  
about these features and see the:  
Call Park to store and retrieve  
calls without using the transfer  
feature.  
page 1.  
Call Pickup to answer calls ringing  
on another phone.  
A shared line to view or join  
coworkers’ calls.  
Cisco Extension Mobility to apply  
your phone number and user  
profile to a shared  
Cisco Unified IP Phone.  
Answer calls frequently Ask your system administrator to set See Using AutoAnswer with a  
or handle calls on  
someone’s behalf  
up the AutoAnswer feature for  
your phone.  
Need to make video  
calls (SCCP  
phones only)  
Consider using Cisco Unified Video  
Contact your system  
Advantage, which enables you to make administrator for additional  
video calls using your Cisco Unified assistance and see the  
IP Phone, your personal computer, and Cisco Unified Video Advantage  
an external video camera.  
Quick Start Guide and User  
Guide.  
Determine the state of a Ask your administrator to set up the  
phone line associated  
with a speed-dial  
button, call log, or  
directory listing on  
your phone  
Busy Lamp Field (BLF) feature for  
your phone.  
Want to temporarily  
apply your phone  
number and settings to  
a shared  
Ask your system administrator about See Using Cisco Extension  
the Cisco Extension Mobility Service. Mobility, page 12.  
Cisco Unified IP Phone  
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Troubleshooting Your Phone  
This section provides troubleshooting information for your Cisco Unified IP Phone.  
General Troubleshooting  
This section provides information to help you troubleshoot general problems with your phone. For  
more information, see your system administrator.  
Symptom  
Explanation  
You cannot hear a dial One or more of these factors may apply:  
tone or complete a call  
You must log into the Extension Mobility service.  
You must enter a client matter code (CMC) or forced authorization  
code (FAC) after dialing a number. (SCCP phones only)  
Your phone has time-of-day restrictions that prevent you from using  
some features during certain hours of the day.  
The Settings button is  
unresponsive  
Your system administrator may have disabled  
on your phone.  
The softkey that you  
want to use does not  
appear  
One or more of these factors may apply:  
You must press more to reveal additional softkeys.  
You must change the line state (for example, go off-hook or have a  
connected call).  
Your phone is not configured to support the feature associated with  
that softkey.  
Barge fails and results You cannot barge an encrypted call if the phone you are using is not  
in a fast busy tone  
configured for encryption. When your barge attempt fails for this reason,  
your phone plays a fast busy tone.  
You are disconnected  
from a call that you  
joined using Barge  
You will be disconnected from a call that you have joined using Barge if the  
call is put on hold, transferred, or turned into a conference call.  
CallBack fails  
The other party may have call forwarding enabled.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
1
       
Symptom  
Explanation  
The phone shows an  
error message when  
you attempt to set up  
Call Forward All  
Your phone may reject your attempt to set up Call Forward All directly on  
the phone if the target number that you enter would create a Call Forward  
All loop or would exceed the maximum number of links permitted in a Call  
Forward All chain (also known as a maximum hop count). Ask your system  
administrator for details.  
The phone screen does You may have disabled phone screen illumination on your phone. Contact  
not illuminate under  
any circumstances  
your system administrator to determine if this feature is available to you.  
The phone screen  
The phone screen appears blank and the Display button flashes. The phone  
appears blank and the is powered down (sleeping) to save energy. The phone will power up (wake)  
Display button is lit  
when the system sends the wake up message. You cannot wake the phone  
before its scheduled power up time. To wake up the phone plug in the  
power adapter. Unplug-plug would not wake up the phone while sleeping.  
Your phone displays  
“Security Error”.  
Your phone firmware has identified an internal error. To wake up the  
phone plug in the power adapter. Unplug-plug would not wake up the  
phone while sleeping. If the message persists, contact your system  
administrator.  
Viewing Phone Administration Data  
Your system administrator may ask you to access administration data on your phone for  
troubleshooting purposes.  
If you are asked to...  
Then...  
Access network  
Choose  
> Network Configuration and select the network  
configuration data  
configuration item that you want to view.  
Access status data  
Choose  
Choose  
> Status and select the status item that you want to view.  
Access phone model  
information  
> Model Information.  
Access phone call and  
voice quality  
information  
Choose  
Choose  
> Status > Call Statistics.  
Access VPN  
> Status > Network Statistics.  
performance  
information related to  
the data transmitted  
and received  
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Troubleshooting Your Phone  
Using the Quality Reporting Tool  
Your system administrator may temporarily configure your phone with the Quality Reporting Tool  
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to  
submit information to your system administrator. Depending on configuration, use the QRT to:  
Immediately report an audio problem on a current call.  
Select a general problem from a list of categories and choose reason codes.  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
3
     
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Cisco One-Year Limited Hardware Warranty Terms  
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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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2
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Index  
forwarding  
A
configuring from the web page 7  
Abbreviated Dialing 4  
access list 9  
configuring on phone 11  
logs  
Address Book Synchronization Tool 4  
answering calls 4  
dialing from a URL entry within a log 3  
using, dialing from, and erasing 1  
ASCII label field support 4  
audio problems 3  
overview mode 9  
park 3  
audio, quality of 3  
authenticated calls 9  
Auto Dial 1  
pickup 2  
waiting 5  
CallBack 3  
AutoAnswer 3  
caller ID 8  
call-handling  
advanced 1  
B
basic 1  
barge  
calls  
and privacy 7  
and shared lines 5  
using 5  
answering 4  
barging 5  
blocking (using Do Not Disturb) 13  
compared to lines 6  
conference features 13  
ending 6  
BLF Pickup iv, 8  
BLF Pickup, icon 7  
Busy Lamp Field 8  
forwarding 7  
handling multiple--viewing, switching, and  
holding 8  
C
holding and resuming 6  
icons 7  
call  
multiple parties 13  
activity area 8  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
1
 
muting 7  
using on phone 2, 3  
parking 3  
placing 1, 2  
D
prioritizing 11  
redirecting while ringing 2  
reporting problems with 3  
secure 9  
Details softkey, viewing multiparty calls 2, 3  
device configuration page 1  
dialing, options 1, 2  
storing and retrieving 3  
transferring 10  
directed call park 3  
directory  
using DND 13  
button 5  
viewing 8, 9  
corporate 3  
Cisco Extension Mobility 12  
Cisco Unified IP Phone  
adjusting height of 3  
connecting 1  
personal 3, 4  
using from web page 2, 11  
using on phone 2, 3  
display button 5  
feature configuration for 11, 1  
registering 3  
diverting calls to voice-message system 11  
Do Not Disturb (DND) 13  
securing handset rest 2  
web-based services 1  
Cisco Unified IP Phone Expansion Module 4, 1  
Cisco Unified IP Phones  
overview  
E
encrypted calls 9  
ending a call, options 6  
EnergyWise  
illustrations and buttons 1  
Cisco Unified Video Advantage 2  
Cisco WebDialer 11  
cleaning 10  
description 12  
Extension Mobility 12  
Client Matter Code (CMC) 3, 1  
conference calls  
F
Meet-Me 16  
security and viewing and removing  
Fast Dials  
participants 17  
configuring from web page 3  
dialing 4  
types 13  
corporate directory  
using from web page 2, 11  
feature buttons  
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Directories 5  
placing calls 1  
Help 5  
using 1  
Messages 5  
Help button 5, 9  
Services 5  
help, using 11  
Settings 5  
hold  
feature menus and button 10  
features, availability of 1  
features, available on your phone 11  
footstand  
using 6  
hold reversion feature, reverting calls 6  
holding and transferring 10  
hookswitch clip, removing 2  
hunt groups, logging out 4  
adjusting 3  
button for 4  
Forced Authorization Code (FAC) 3, 1  
forwarding calls, options 11  
I
icons  
for call states and lines 7  
installing, Cisco Unified IP Phone 1  
intercom  
G
general use 3  
GPickUp 2  
line idle, icon 7  
greeting 5  
line two-way call, icon 7  
one-way call, icon 7  
placing and receiving calls 17  
international call logging 2, 3, 6  
group call pickup 2  
H
handset  
K
light strip 6  
securing in cradle 2  
using 1  
keypad 6  
hanging up, options 6  
Headset  
L
button 5  
language (locale) settings 7  
line buttons 4  
headset 3  
answering calls 4  
hanging up 6  
lines  
and call forwarding 7  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
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and using BLF 8  
viewing details 2, 3  
multiple calls, handling 8  
Mute button 5  
buttons 4  
description and number of supported calls 6  
icons and call states 7  
number of calls supported on 1  
ring patterns for 7  
mute, using 7  
N
ring tones for 1  
shared 5  
Navigation button 6  
switching between 8  
text label for 7  
network configuration data, locating 1  
viewing 8  
O
voice message indicator setting for 7  
logging out of hunt groups 4  
on-hook dialing 1  
online help, using 11  
OPickUp 2  
M
other call pickup, using 2  
Malicious Call Identification 11  
MCID 11  
P
Meet-Me conferences 16  
menus, using 10  
park retrieval prefix 4  
password, changing 7  
Personal Address Book (PAB)  
using from web page 2  
using on phone 4  
messages  
indicator for 2, 1  
listening to 1  
Messages button 5  
missed calls, records 1  
MLPP, using 11  
Personal Directory (PD)  
using from web page 2  
using on phone 4  
mobile connect  
access to remote destinations 15  
enabling 10  
phone lines  
description and number of supported calls 6  
viewing 8  
setting up access lists 9  
mobile voice access 14  
multiparty calls  
phone screen 5  
adjusting contrast 2  
changing language 2  
identifying in call logs 2  
4
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cleaning 9  
creating 10  
cleaning, maintaining, and sleep mode 9  
illumination setting 3  
illustration and features 8  
sleep mode 9  
ring schedule 10  
turn off access 15  
remote-in-use icon for shared lines 5  
resume, using 6  
phone services  
ring patterns, changing 7  
ring schedule for remote destinations 10  
ring tones, changing 1  
ringer  
configuring 2  
see also User Options web pages 2  
PIN, changing 7  
placed calls, records 1  
placing calls, options 1, 2  
power save  
customizing 1  
indicator 6  
volume for 1  
description 9  
power saving  
S
description 13  
pre-dialing (dialing on-hook) 1  
prioritizing calls 11  
privacy  
safety, warnings 2  
save energy 12  
SCCP versus SIP protocol 12  
secure calls 9  
and shared lines 5  
using 7  
Select button 6  
programmable buttons  
description 4  
Services button 5  
services, subscribing to 5  
Session Handoff 8  
labels 8  
Settings button 5  
settings, customizing 1  
shared lines  
Q
Quality Reporting Tool (QRT) 3  
and remote-in-use icon 5  
description of 5  
with barge 5  
R
with privacy 7  
SIP versus SCCP protocol 12  
sleep mode, waking phone screen 9  
sleep mode, waking phone screen from 9  
received calls, records 1  
redialing 1  
remote destination 14  
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)  
5
softkey buttons  
description 6  
U
URL dialing, from within a call log 3  
User Options web pages  
labels 8  
Speaker  
accessing 1  
button 5  
configuring features and services with 2  
subscribing to phone services with 5  
speakerphone  
answering calls 5  
hanging up 6  
placing calls 1  
V
using 1  
voice message indicator  
changing setting 7  
speed dial  
buttons 4  
description of 1  
configuring 4  
voice message service 1  
Volume button 5  
labels 8, 4  
using 2  
volume, for phone ringer 1  
using BLF with 1  
status data, locating 1  
status line, viewing 8  
subscriptions, for phone services 5  
suspicious calls, tracing 11  
switching between multiple calls 8  
switching calls 8, 14  
W
warnings, safety 2  
web-based services  
configuring 1  
WebDialer 2, 11  
T
wideband, headset 2  
tabs, on phone screen 8  
TABSynch 4  
TAPS 3  
Tool for Auto-Registered Phones Support 3  
touchscreen 9  
transferring, options 10  
troubleshooting 1  
6
OL-22332-01  
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San Jose, CA  
Asia Pacific Headquarters  
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Europe Headquarters  
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Amsterdam, The Netherlands  
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