Cisco Systems Cisco Unified IP Conference Station 7937G User Manual

Cisco Unified IP Conference Station  
7937G Phone Guide for Cisco Unified  
Communications Manager 6.0  
INCLUDING LICENSE AND WARRANTY  
Americas Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 527-0883  
Common Phone Tasks  
Softkey Definitions  
Place a call  
Answer a call  
End a call  
Press  
either before or  
AbbrDial  
Dial using a Speed Dial index  
number  
after dialing a number.  
Press , or press the  
Answer softkey.  
Answer  
<<  
Answer any call ringing  
Delete entered characters  
QUICK REFERENCE  
Press  
EndCall softkey.  
, or press the  
Barge  
Add yourself to a call on a  
shared line  
Redial a number Press  
, or press the  
CallBack  
cBarge  
Receive notification when a  
busy extension becomes  
available  
Redial softkey.  
Mute your  
phone  
Press  
Press  
.
Add yourself to a call on a  
shared line and establish a  
conference  
Use call logs  
, select the  
desired call log, and then  
select the desired listing. To  
dial, highlight a listing, and  
then press Dial.  
CFwdALL  
Clear  
Set up/cancel call forwarding  
Delete records or settings  
View conference participants  
Create a conference call  
ConfList  
Confrn  
Details  
Hold/Resume a  
call  
Press the Hold softkey to  
hold a call, or the Resume  
softkey to resume a call.  
Cisco Unified IP  
Conference Station  
7937G for Cisco Unified  
Communications  
Manager 6.0  
Receive information on all  
placed, received, or missed  
calls  
Transfer a call to Press the Transfer softkey,  
a new number  
enter the number, and then  
press Transfer.  
Dial  
Dial a phone number  
Start a standard Press the Confrn softkey,  
DirTrfr  
Transfer two calls to each  
other  
(ad hoc)  
dial the participant, and  
Softkey Definitions  
Phone Screen Icons  
Button Icons  
conference call  
then press Confrn again.  
Down  
Decrease the display screen  
contrast settings  
Forward all calls Press the CFwdALL  
softkey.  
EditDial  
EndCall  
Exit  
Edit a number in a call log  
Disconnect the current call  
Return to the previous screen  
Common Phone Tasks  
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are  
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates  
in the United States and certain other countries. All other trademarks  
mentioned in this document or Website are the property of their respective  
owners. The use of the word partner does not imply a partnership relationship  
between Cisco and any other company. (0705R)  
GPickUp  
Answer a call ringing in  
another group  
Hold  
Place active call on hold  
© 2009 Cisco Systems, Inc. All rights reserved.  
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iDivert  
Send or redirect a call to a  
voice message system  
Join  
Join other calls already on a  
line to create a conference  
Phone Screen Icons  
Button Icons  
Line and Call States  
Off-hook  
MeetMe  
Message  
Host a Meet-Me conference  
Call on hold  
Set up, check, or listen to  
voice messages  
On-hook  
Connected call  
more  
Display additional softkeys  
Make a new call  
Incoming call  
Off-hook  
New Call  
Park  
Navigation  
Park a call and display it  
PickUp  
Answer a call ringing in your  
group  
Shared line in use  
Select  
Play  
Hear a selected ring type  
Other Features  
Redial  
Redial the most recently  
dialed number  
Checked box  
Applications  
Directories  
Redial  
Resume  
Save  
Resume a call on hold  
Locked  
Save the chosen settings  
Choose a menu item or call  
Settings  
Select  
Submit  
Confirm the UserID and PIN  
entered for Personal  
Directory access  
Unchecked box  
Volume Up  
Volume Down  
Mute  
Unlocked  
Transfer  
Up  
Transfer a call  
Increases the display screen  
contrast setting  
Update  
Refresh display screen  
content  
Softkeys  
Validate  
Confirm the UserName and  
Password entered during  
security configuration  
Voicemail  
Check contents of voicemail  
vi  
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Getting Started  
Using this Guide  
This guide provides you with an overview of the features available on your Cisco Unified IP  
Conference Station 7937G. You can read it completely for a solid understanding of your  
conference station’s capabilities or refer to the table below for pointers to commonly used sections.  
If you want to...  
Then...  
Review safety information  
Connect the conference station  
Use the conference station after it Start with An Overview of Your Conference Station, page 8  
is installed  
Learn what the conference station See Understanding Buttons and Hardware, page 8  
buttons mean  
Learn about the display screen  
Make calls  
Put calls on hold  
Mute calls  
Transfer calls  
Make conference calls  
Set up speed dialing  
Share a phone number  
Change the ring volume or type  
Change voice message indicators See Customizing Rings and Message Indicators, page 29  
View your missed calls  
Listen to your voice messages  
See softkey and icon definitions  
Refer to the Quick Reference Card in the front of this guide  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
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Finding Additional Information  
You can access the most current conference station documentation on the World Wide Web at this  
URL:  
You can access the Cisco website at this URL:  
You can access international Cisco websites from this URL:  
Safety and Performance Information  
Refer to these sections for information about the impact of power outages and other devices on your  
conference station.  
Power Outage  
Your accessibility to emergency service through the phone is dependent on the phone being powered.  
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not  
function until power is restored. In the case of a power failure or disruption, you may need to reset or  
reconfigure equipment before using the Service or Emergency Calling Service dialing.  
Using External Devices  
The following information applies when you use external devices with the conference station:  
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against  
unwanted radio frequency (RF) and audio frequency (AF) signals.  
Depending on the quality of these devices and their proximity to other devices such as mobile phones  
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take  
one or more of the following actions:  
Move the external device away from the source of the RF or AF signals.  
Route the external device cables away from the source of the RF or AF signals.  
Use shielded cables for the external device, or use cables with a better shield and connector.  
Shorten the length of the external device cable.  
Apply ferrites or other such devices on the cables for the external device.  
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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality  
of external devices, cables, and connectors. The system will perform adequately when suitable devices  
are attached using good quality cables and connectors.  
Caution  
In European Union countries, use only external speakers and microphones that are fully  
compliant with the EMC Directive [89/336/EC].  
Cisco Product Security Overview  
This product contains cryptographic features and is subject to United States and local country laws  
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply  
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors  
and users are responsible for compliance with U.S. and local country laws. By using this product you  
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local  
laws, return this product immediately.  
A summary of U.S. laws governing Cisco cryptographic products may be found at:  
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please  
contact us by sending email to [email protected].  
Accessibility Features  
A list of accessibility features is available upon request.  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
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Connecting Your Conference Station  
Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to  
the corporate IP telephony network. If that is not the case, refer to the following graphics and tables  
to connect the conference station.  
Connecting the Conference Station to the Network  
The following graphic and table describe how to connect the conference station to the network.  
Note  
Connecting multiple conference stations is not a supported configuration and will not work.  
3
1
2
Connection of end of network cable (without ferrite bead) to RJ-45 port on bottom of  
conference station  
1
2
3
Network cable (25-foot)  
Connection of end of network cable (with ferrite bead) to LAN port  
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Connecting Optional External Microphones  
You can connect optional external microphones. See the graphic below.  
Connecting an Optional Third-Party Wireless Microphone Kit  
You can connect an optional third-party wireless microphone kit. See the graphic below.  
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Connecting Conference Station Using an Optional External Power Source  
If you connect the conference station to the network using an external power source, you must use a  
power interface cable and an external power supply. These items are optional and are not included in  
the conference station package. The following graphic and table show how to connect the conference  
station to the network if you use an external power source. For more information about using an  
external power source, see your system administrator.  
4
3
5
2
6
1
7
8
Connection of end of network cable (without ferrite bead) to conference station RJ-45 port  
Network cable (25-foot)  
1
2
3
4
5
6
7
8
Connection of end of network cable (with ferrite bead) to power interface cable  
Power interface cable  
Connection of power interface cable to LAN wall port  
Connection of power interface cable to external power supply  
External power supply  
Connection of external power supply to wall outlet  
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Registering with TAPS  
After the conference station is connected to the network, your system administrator might ask you to  
auto-register the conference station using TAPS (Tool for Auto-Registered Phones Support). TAPS  
might be used either for a new conference station or to replace an existing conference station. To  
register with TAPS, activate the conference station, enter the TAPS extension provided by your system  
administrator, and follow the voice prompts. You might need to enter your entire extension, including  
the area code. After the conference station displays a confirmation message, hang up. The  
conference station will re-start.  
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An Overview of Your Conference Station  
Your Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides  
voice communication over the same data network that your computer uses. It allows you to place and  
receive calls, put calls on hold, transfer calls, make conference calls, and so on.  
In addition to basic call-handling features, your conference station can provide enhanced productivity  
features that extend your call-handling capabilities. Depending on configuration, the  
conference station supports:  
Access to network data, XML applications, and web-based services.  
Online customizing of conference station features and services from your User Options web pages.  
Understanding Buttons and Hardware  
You can use the graphic and table below to identify buttons and hardware on your conference station.  
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Item  
Description  
Three multi-color LED indicators provide Cisco Unified IP  
call status information: Conference Station 7937G  
For more information, see...  
LED indicators  
1
Administration Guide for  
Cisco Unified  
Communications Manager 6.0.  
Off: Ready, Call State Off  
Solid amber: Powering On  
Solid red: Powering On, Mute, or  
Voice Message  
Flashing red: Hold  
Solid green: Dial Tone, Dialing, or  
Connected  
Flashing green: Incoming Call  
(Ringing/Connecting)  
Microphones  
Speaker  
Three internal unidirectional  
microphones.  
Your system administrator.  
2
Internal speaker.  
Your system administrator.  
3
4
Navigation buttons Allow you to scroll through menus and  
(four)  
highlight items.  
Select button  
Activates the currently highlighted screen Choosing Menu Items,  
5
6
menu option.  
On-hook button  
Ends your current call.  
Volume Up button Raises the volume of the speaker  
(off-hook) and the ringer (on-hook).  
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Item  
Description  
For more information, see...  
Volume Down  
button  
Lowers the volume of the speaker  
(off-hook) and the ringer (on-hook).  
8
9
Mute button  
Toggles the Mute feature.  
Keypad  
Allows you to dial phone numbers, enter Basic Call Handling, page 15.  
letters, and choose menu items.  
10  
11  
Redial button  
Dials the most recent number you called. Placing a Call—Basic Options,  
Directories button Toggles the Directories menu. Allows you Using Call Logs and  
12  
13  
to access call logs, speed dials, and  
directories.  
Applications  
button  
Toggles the Applications menu. Allows  
you to access the Messages, Settings, and page 36.  
Services menus.  
Off-hook button  
Allows you to go off-hook to:  
14  
Invoke a dial tone  
Obtain a dial tone to initiate a call  
Initiate a call after you enter a phone  
number  
Picking Up a Redirected Call  
Answer an incoming call  
View certain softkeys  
Softkey buttons  
(four)  
Allow you to select softkey options that  
display on the screen.  
15  
Conference station Displays conference station menus and  
16  
10  
screen  
features.  
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Understanding Lines vs. Calls  
To avoid confusion about lines and calls, refer to these descriptions:  
Line—A line corresponds to the directory number that others can use to call you. Each  
conference station supports one line only. To see your conference station’s line, look at the upper  
right of the display screen.  
Call—A line supports multiple calls. By default, the conference station supports four connected  
calls per line, but your system administrator can adjust this number according to your needs. Only  
one call can be active at any time; other calls are automatically placed on hold.  
Understanding Line and Call Icons  
The conference station displays icons to help you determine the line call state.  
Icon Line or call state  
Description  
Off-hook line  
You are dialing a number or an outgoing call is ringing.  
Connected call  
Ringing call  
You are currently connected to the other party.  
An incoming call is ringing on your line.  
Call on hold  
Remote-in-use  
You have put the call on hold. See Using Hold and Resume, page 17.  
Another phone that shares your line has a connected call. See Using a  
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Understanding Display Screen Features  
You can use the following graphic and table to see what your conference station display screen looks  
like with active calls and feature menus open.  
1
4
3
2
5
Item  
Description  
Conference  
station  
directory  
number  
Displays the current time, date, and number (directory number) of your  
conference station.  
1
2
Softkey labels Each displays a softkey function. Softkey labels are selected by the softkey  
buttons.  
Status line  
Displays conference station status information and prompts.  
3
4
Call activity  
area  
Displays the current call, including caller ID, call duration, and call state.  
Feature menu Each indicates an open feature menu and the menu options. See Understanding  
5
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Choosing Menu Items  
There are three ways to choose menu items on the conference station’s display screen.  
To choose a display  
screen item...  
Do this...  
By softkey  
Press the Select softkey.  
By navigating  
(scrolling)  
Press the appropriate Navigation button to highlight a desired menu item, and  
then press the Select button or the Select softkey.  
By item number  
Press the corresponding number on your keypad. For example, press 4 to  
choose the fourth item in a menu.  
Cleaning and Maintaining the Display Screen  
Caution  
Use only a soft, dry cloth to wipe your conference station display screen. Do not use any  
liquids or powders on the phone, as they can contaminate phone components and cause  
failures.  
Understanding Feature Buttons and Menus  
Press a feature button to open or close a feature menu.  
If you want to...  
Then...  
Open or close a menu  
Press a feature button:  
Applications (Messages, Settings, and Services).  
Directories (Missed Calls, Placed Calls, Received Calls,  
Speed Dials, Personal Directory, Corporate Directory).  
Scroll through a list or Press the Up or Down Navigation button.  
menu  
Go back one level in a Press Exit. Pressing Exit from the top level of a menu closes the menu.  
feature menu  
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Understanding Feature Availability  
Depending on the conference station system configuration, features included in this guide might not  
be available to you or might work differently on the conference station. Contact your support desk or  
system administrator for information about feature operation or availability.  
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Basic Call Handling  
You can perform basic call-handling tasks using a range of features and services. Feature availability  
can vary; see your system administrator for more information.  
Placing a Call—Basic Options  
Here are some easy ways to place a call on your conference station.  
For more information,  
If you want to...  
Then...  
see...  
Place a call off-hook (with a Press  
dial tone)  
to go off-hook, and then  
enter a number.  
Place a call on-hook (without Enter a number, and then go off-hook by Understanding Buttons  
a dial tone), or pre-dial a  
number  
pressing Dial or  
.
Redial a number  
Press to dial the last number.  
Or, press the Down Navigation button  
(with the conference station idle),  
highlight the desired phone number, and  
then press Dial.  
Place a call while another call 1. Press Hold.  
is active  
2. Press New Call.  
3. Enter a number.  
Dial from a call log  
1. Choose  
> Missed Calls,  
Placed Calls, or Received Calls.  
2. Select the desired listing from the  
call log, and then press Dial.  
Tip  
If you make a mistake while dialing, press << to erase digits.  
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Placing a Call—Additional Options  
You can place calls using special features and services that might be available on the conference station.  
See your system administrator for more information about these additional options.  
For more information,  
see...  
If you want to...  
Then...  
Speed Dial a number  
Do one of the following:  
Choose  
> Speed Dials.  
Use the Abbreviated Dial feature.  
Use the Fast Dial feature.  
Dial from a corporate  
directory on the conference  
station  
1. Choose  
> Corporate  
Using Corporate  
Conference Station,  
Directory (name can vary).  
2. Enter a name and press Search.  
3. Highlight a listing and press Dial.  
Dial from a corporate  
directory on your personal  
computer using  
1. Open a web browser and go to a  
WebDialer-enabled corporate  
directory.  
Cisco WebDialer  
2. Click the number that you want to  
dial.  
Use Cisco CallBack to receive 1. Press CallBack while listening to the Your system  
notification when a busy or  
busy tone or ring sound.  
administrator.  
ringing extension is available  
2. Hang up. The conference station  
alerts you when the line is free.  
3. Place the call again.  
Dial from a Personal Address 1. Choose  
> Personal Directory, Using Personal Directory  
Book (PAB) entry  
and then log in with your Personal  
Directory UserID and PIN.  
2. Choose Personal Address Book and  
search for a listing.  
Place a call using your  
Cisco Extension Mobility  
profile  
Log in to Cisco Extension Mobility on a Using Cisco Extension  
conference station. Mobility, page 28.  
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Answering a Call  
You can answer a call by simply pressing the Off-hook button, or you can use other options if they are  
available on the conference station.  
If you want to...  
Then...  
For more information, see...  
Switch from a connected Press Answer  
call to answer a new call  
Answer a call on hold  
Highlight the appropriate call, and then Using Hold and Resume,  
press Resume  
Send a call to your voice Press iDivert  
messaging system  
Auto-connect calls  
Use AutoAnswer  
Retrieve a parked call on Use Call Park  
another conference  
station  
Use the conference station Use Call Pickup  
to answer a call ringing  
elsewhere  
Picking Up a Redirected Call  
Ending a Call  
There are two ways to end a call.  
If you want to...  
Then...  
Press  
Hang up your current call  
or EndCall.  
Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.  
call on the same line  
Using Hold and Resume  
You can hold and resume calls.  
If you want to...  
Then...  
Put a call on hold  
1. Make sure the call you want to put on hold is highlighted.  
2. Press Hold.  
Remove a call from hold  
1. Make sure the appropriate call is highlighted.  
2. Press Resume.  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
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Tips  
Engaging the Hold feature typically generates music or a beeping tone.  
A held call is indicated by the Hold icon:  
Using Mute  
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute  
either in conjunction with the conference station or the external microphones.  
If you want to...  
Then...  
Toggle Mute on  
Press  
Toggle Mute off  
Press  
Switching Between Multiple Calls  
You can switch between multiple calls on a line. If the call that you want to switch to is not  
automatically highlighted, use the appropriate Navigation button to scroll to it.  
If you want to...  
Then...  
Switch between connected  
calls on one line  
1. Make sure the call that you want to switch to is highlighted.  
2. Press Resume.  
Any active call is placed on hold and the selected call is resumed.  
Switch from a connected  
Press Answer. The active call is placed on hold, and the selected call is  
call to answer a ringing call resumed.  
Viewing Multiple Calls  
Understanding how multiple calls are displayed on the conference station can help you organize your  
call-handling efforts.  
In standard viewing mode, the conference station displays calls as follows for the highlighted line:  
Calls with the highest precedence and longest duration display at the top of the list.  
Calls of a similar type are grouped together. For example, calls that you have interacted with are  
grouped near the top, and calls on hold are grouped last.  
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Transferring Calls  
Transfer redirects a connected call. The target is the number to which you want to transfer the call.  
If you want to...  
Then...  
Transfer a call without  
talking to the transfer  
recipient  
1. From an active call, press Transfer.  
2. Enter the target number.  
3. Press Transfer again to complete the transfer or EndCall to cancel.  
Note If the conference station supports on-hook transfer, you can  
alternately complete the transfer by hanging up.  
Talk to the transfer  
1. From an active call, press Transfer.  
recipient before transferring  
a call (consult transfer)  
2. Enter the target number.  
3. Wait for the transfer recipient to answer.  
4. Press Transfer again to complete the transfer or EndCall to cancel.  
Note If the conference station supports on-hook transfer, you can  
alternately complete the transfer by hanging up.  
Redirect a call to your voice Press iDivert. The call is automatically transferred to your voice  
messaging system  
message greeting. You can use iDivert with a call that is in-progress,  
ringing, or on hold.  
Tips  
If on-hook transfer is enabled on the conference station, you can either hang up to complete the  
call, or press Transfer, and then hang up.  
If on-hook transfer is not enabled on the conference station, hanging up without pressing Transfer  
again places the call on hold.  
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold  
before transferring it.  
Forwarding All Calls to Another Number  
You can redirect incoming calls from the conference station to another number.  
If you want to...  
Then...  
Set up call forwarding on your Press CFwdAll and enter a target conference station number.  
conference station  
Cancel call forwarding on  
your conference station  
Press CFwdAll.  
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If you want to...  
Then...  
Verify that call forwarding is Look for the call forward target number in the status line.  
enabled on your conference  
station  
Set up or cancel call  
forwarding remotely  
1. Log in to your User Options web pages. See Accessing Your User  
2. Access your call forwarding settings. See Controlling Line  
Tips  
Enter the call forward target number exactly as you would dial it from the conference station. For  
example, enter an access code or the area code, if necessary.  
You can forward your calls to a traditional analog telephone or to another IP conference station,  
although your system administrator might restrict the call forwarding feature to numbers within  
your company.  
Your system administrator can change call forwarding conditions for the conference station line.  
Making Conference Calls  
Your conference station allows you to combine three or more separate calls into one conversation,  
creating a conference call.  
Understanding Types of Conference Calls  
There are two types of conference calls: Standard and Meet-Me.  
Standard Conference Calls  
You can create a standard conference in different ways, depending on your needs and the softkeys  
available on the conference station:  
Confrn—Use this softkey to establish a standard conference by calling each participant. Standard  
conference calling is a default feature available on most conference stations.  
cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call  
into a standard conference call. This feature is available only on conference stations that use a  
shared line.  
For additional instructions, see Starting and Joining a Standard Conference, page 21.  
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Meet-Me Conference Calls  
You can create a Meet-Me conference by calling the Meet-Me conference station number at a specified  
time. For additional instructions, see Starting or Joining a Meet-Me Conference Call, page 22.  
Starting and Joining a Standard Conference  
A standard conference allows at least three participants to talk on a single call.  
If you want to...  
Then...  
Create a conference by 1. From a connected call, press Confrn. (You may need to press the  
calling participants  
more softkey to see Confrn.)  
Add new participants  
to an existing  
conference  
2. Enter the participant’s conference station number.  
3. Wait for the call to connect.  
4. Press Confrn again to add the participant to your call.  
5. Repeat steps 1 to 4 to add additional participants.  
Participate in a conference Answer the conference station when it rings.  
Create a conference by  
barging a call  
Highlight a call on a shared line and press cBarge. (You may need to  
press the more softkey to see cBarge.) See Using a Shared Line, page 25.  
View a list of conference  
participants  
1. Highlight an active conference.  
2. Press ConfList.  
Participants are listed in the order in which they join the conference  
with the most recent additions at the top.  
Get an updated list of  
participants  
While viewing the conference list, press Update.  
See who started the  
conference  
While viewing the conference list, locate the person listed at the bottom  
of the list with an asterisk (*) next to the name.  
Drop the last party added Press RmLstC.  
to the conference  
You can remove participants only if you initiated the conference call.  
Remove any conference  
participant  
1. Highlight the participant’s name.  
2. Press Remove.  
You can remove participants only if you initiated the conference.  
End your participation in a Hang up or press EndCall.  
conference  
Tip  
Depending on how the conference station is configured, if you leave a conference after creating it,  
the conference might end. To avoid this, transfer the conference before hanging up.  
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Starting or Joining a Meet-Me Conference Call  
Meet-Me conferencing allows you to start or join a conference by dialing the conference number.  
If you want to...  
Then...  
Start a Meet-Me conference 1. Obtain a Meet-Me conference station number from your system  
administrator.  
2. Distribute the number to participants.  
3. When you are ready to start the meeting, go off-hook to invoke a  
dial tone, and then press MeetMe.  
4. Dial the Meet-Me conference number.  
Participants can now join the conference by dialing in.  
Note Participants hear a busy tone if they call the conference before the  
initiator has joined. In this case, participants must call back.  
Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference  
initiator).  
Note You will hear a busy tone if you call the conference before the  
initiator has joined. In this case, try your call again.  
End a Meet-Me conference All participants must hang up.  
The conference does not automatically end when the conference  
initiator disconnects.  
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Advanced Call Handling  
Advanced call-handling tasks involve special features that your system administrator might configure  
for the Cisco Unified IP Conference Station 7937G depending on your call-handling needs and work  
environment.  
Speed Dialing  
Speed Dialing allows you to enter an index number or select a conference station screen item to place  
a call. Depending on configuration, the conference station can support several Speed Dialing features:  
Speed Dials  
Abbreviated Dials  
Fast Dials  
Note  
To set up Speed Dials and Abbreviated Dials, access your User Options web pages. See  
To set up Fast Dials, access the Personal Directory feature. See Using Personal Directory  
Alternately, your system administrator can configure Speed Dialing features for you.  
If you want to...  
Then...  
Use Speed Dials  
1. Set up Speed Dials. See Setting Up Speed Dialing on the Web, page 40.  
2. To place a Speed Dial call, press  
> Speed Dials, and then select the  
desired Speed Dial number.  
Use Abbreviated 1. Set up Abbreviated Dialing codes. See Setting Up Speed Dialing on the Web,  
Dials  
2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.  
Use Fast Dials  
1. Create a Personal Address Book entry and assign a Fast Dials code. See Using  
2. To place a call, access the Fast Dial service on the conference station. See  
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Picking Up a Redirected Call on Your Conference Station  
Call PickUp allows you to answer a call that is ringing on a coworker’s conference station by  
redirecting the call to your conference station. You might use Call PickUp if you share call-handling  
with coworkers.  
If you want to...  
Then...  
Answer a call that is ringing on  
another extension within your call  
pickup group  
1. Do one of the following:  
If the PickUp softkey is available, press it.  
If the PickUp softkey is not available, go off-hook to  
display it, and then press PickUp.  
If the conference station supports auto-pickup, you are  
now connected to the call.  
2. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on  
another extension outside of your  
group  
1. Do one of the following:  
If the GPickUp softkey is available, press it.  
If the GPickUp softkey is not available, go off-hook  
to display it, and then press GPickUp.  
2. Enter the group pickup code.  
If the conference station supports auto-pickup, you are  
now connected to the call.  
3. If the call rings, press Answer to connect to the call.  
Answer a call that is ringing on  
another extension in your group or  
in an associated group  
1. Do one of the following:  
If the OPickUp softkey is available, press it.  
If the OPickUp softkey is not available, go off-hook  
to display it, and then press OPickUp.  
If the conference station supports auto-pickup, you are  
now connected to the call.  
2. If the call rings, press Answer to connect to the call.  
Tips  
Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.  
Pressing OPickUp connects you to the call in the pickup group with the highest priority. Your  
system administrator sets the priority of pickup groups.  
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Storing and Retrieving Parked Calls  
You can park a call when you want to store the call so that you or someone else can retrieve it from  
another conference station in the Cisco Unified Communications Manager system (for example, a  
conference station at a coworker’s desk or in a conference).  
If you want to...  
Then...  
Store an active call  
using Call Park  
1. During a call, press Park. (You may need to press the more softkey to  
see Park.)  
2. Note the call park number displayed on the conference station screen.  
3. Hang up.  
Retrieve a parked call  
Enter the call park number from any conference station in your network to  
connect to the call.  
Note  
You have a limited amount of time to retrieve a parked call before it reverts to ringing at the  
original number. For more information, see your system administrator.  
Using a Shared Line  
Your system administrator might ask you to use a shared line if you:  
Have multiple conference stations and want one conference station number  
Share call-handling tasks with coworkers  
Handle calls on behalf of a manager  
Understanding Shared Lines  
Remote-in-Use Icon  
The remote-in-use icon  
appears when another conference station that shares your line has a  
connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use  
icon appears.  
Sharing Call Information and Barging  
Conference stations that share a line each display information about calls that are placed and received  
on the shared line. This information might include caller ID and call duration.  
When call information is visible in this way, you and coworkers who share a line can add yourselves  
to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 26.  
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Privacy  
If you do not want coworkers who share your line to see information about your calls, enable the  
Privacy feature. The Privacy feature also prevents coworkers from barging your calls. See Preventing  
Note  
The maximum number of calls that a shared line supports can vary by conference station.  
Adding Yourself to a Shared-Line Call  
Depending on how the conference station is configured, you can add yourself to a call on a shared line  
using either Barge or cBarge.  
If you want to...  
Then...  
See if the shared line is Look for a remote-in-use icon  
on the lower left of the conference  
in use  
station display.  
Add yourself to a call  
on a shared line using  
the Barge softkey  
1. Highlight a remote-in-use call.  
2. Press Barge. (You may need to press the more softkey to see Barge.)  
Other parties hear a beep tone announcing your presence.  
1. Highlight a remote-in-use call.  
Add yourself to a call  
on a shared line using  
the cBarge softkey  
2. Press cBarge. (You may need to press the more softkey to see cBarge.)  
Other parties hear a tone and brief audio interruption, and call  
information changes on the conference station screen.  
Add new conference  
participants to a call  
that you have barged  
Barge the call using cBarge, if available.  
Unlike Barge, cBarge converts the call into a standard conference call,  
allowing you to add new participants. See Making Conference Calls,  
Leave a barged call  
Hang up.  
If you hang up after using Barge, the remaining parties hear a disconnect  
tone and the original call continues.  
If you hang up after using cBarge, the call remains a conference call  
(provided at least three participants remain on the line).  
Tips  
If a conference station that is using the shared line has Privacy enabled, call information and barge  
softkeys will not appear on the other conference stations that share the line.  
You will be disconnected from a call that you have joined using Barge if the call is put on hold,  
transferred, or turned into a conference call.  
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Preventing Others from Viewing or Barging a Shared-Line Call  
If you share a conference station line, you can use the Privacy feature to prevent others who share the  
line from viewing or barging (adding themselves to) your calls. Your system administrator must  
configure the Privacy feature for you.  
If you want to...  
Then...  
Prevent others from viewing or  
barging calls on a shared line  
1. Press Private.  
2. To verify that Privacy is on, look for the feature-enabled  
icon  
next to your directory number on the main display  
screen.  
Allow others to view or barge calls 1. Press Private.  
on a shared line  
2. To verify that Privacy is off, look for the feature-disabled  
icon  
next to your directory number on the main display  
screen.  
Tip  
If the conference station that shares your line has Privacy enabled, you can make and receive calls  
using the shared line as usual.  
Tracing Suspicious Calls  
If you receive suspicious or malicious calls, your system administrator can add the Malicious Call  
Identification (MCID) feature to your conference station. This feature enables you to identify an active  
call as suspicious, which initiates a series of automated tracking and notification messages.  
If you want to...  
Then...  
Notify your system  
Press MCID.  
administrator about a  
suspicious or harassing call  
Your conference station plays a tone and displays the message,  
“MCID successful.”  
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Using Cisco Extension Mobility  
Cisco Extension Mobility (EM) allows you to temporarily configure a conference station as your own.  
Once you log in to EM, the conference station adopts your user profile, including the conference  
station line, features, established services, and web-based settings. Your system administrator must  
configure EM for you.  
If you want to...  
Then...  
Log on to EM  
1. Choose  
> Services > EM Service (name can vary).  
2. Enter your userID and PIN (provided by your system administrator).  
3. If prompted, select a device profile.  
Log off of EM  
1. Choose  
> Services > EM Service (name can vary).  
2. When prompted to log out, press Yes.  
Tips  
EM automatically logs you out after a certain amount of time. This time limit is established by  
your system administrator.  
Changes that you make to your EM profile (from your User Options web pages) take effect the  
next time that you log on to EM on a conference station.  
Settings that are controlled only on the conference station are not maintained in your EM profile.  
Using AutoAnswer  
When AutoAnswer is enabled, your conference station answers incoming calls automatically after a  
few rings. Your system administrator configures AutoAnswer to use the conference station. You might  
use AutoAnswer if you receive a high volume of incoming calls.  
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Changing Conference Station Settings  
You can personalize your Cisco Unified IP Conference Station 7937G by adjusting the ring type and  
volume, the display screen, and voice message indicators.  
Customizing Rings and Message Indicators  
You can customize how the conference station indicates an incoming call and a new voice message.  
You can also adjust the ringer volume for the conference station.  
If you want to...  
Then...  
Change the ring type  
1. Choose  
> Settings > User Preferences > Ring Type.  
2. Highlight a ring type, and then press Play to hear a sample of it.  
3. Press Select, and then press Save to set the ring type.  
Change how the conference 1. Log in to your User Options web pages. See Accessing Your User  
station indicates a new  
voice mail message  
2. Access your message settings. See Controlling Line Settings on the  
Note Before you can access this setting, your system administrator might  
need to enable it for you.  
Adjust the volume level for Press  
the conference station  
ringer  
or  
while the conference station is on-hook (that is,  
when there is no call activity). The volume is saved automatically.  
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Customizing the Conference Station Display Screen  
You can adjust the characteristics of your conference station’s display screen.  
If you want to...  
Then...  
Change the display  
screen contrast  
1. Choose  
> Settings > User Preferences > Contrast.  
2. To adjust the contrast settings, press Up or Down.  
3. Press Save.  
Change the language on 1. Log in to your User Options web pages. See Accessing Your User  
the display screen  
2. Access your user settings. See Controlling User Settings on the Web,  
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Using Call Logs and Directories  
This section describes how you can use call logs and directories on your Cisco Unified IP Conference  
Station 7937G. To access both features, use the Directories button  
.
Using Call Logs  
Your conference station maintains call logs. Call logs contain records of your missed, placed, and  
received calls.  
If you want to...  
View your call logs Choose  
up to 100 records. To view a truncated listing, highlight it and press EditDial.  
Then...  
> Missed Calls, Placed Calls, or Received Calls. Each log stores  
Erase your call logs Choose  
, and then press Clear. This erases all records in all logs.  
Dial from a call log 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
(while not on  
another call)  
2. Highlight a call record from the log.  
3. Go off-hook to place the call.  
Dial from a call log 1. Choose  
> Missed Calls, Placed Calls, or Received Calls.  
(while connected to  
another call)  
2. Highlight a call record from the log.  
3. Press Dial.  
4. Choose a menu item to handle the original call:  
Hold—Puts the first call on hold and dials the second.  
Transfer—Transfers the first party to the second and drops you from  
the call. (Press Transfer again after dialing to complete the action.)  
Conference—Creates a conference call with all parties, including you.  
(Press Confrn again after dialing to complete the action.)  
EndCall—Disconnects the first call and dials the second.  
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Directory Dialing  
Depending on configuration, the conference station can provide both corporate and personal directory  
features:  
Corporate Directory—Corporate contacts that you can access on the conference station.  
Corporate Directory is set up and maintained by your system administrator.  
Personal Directory—Personal contacts and associated fast dial codes that you configure and access  
from the conference station and your User Options web pages. Personal Directory contains the  
following menu items:  
Personal Address Book (PAB)—A directory of your personal contacts.  
Fast Dials—A quick-dialing method that allows you to assign PAB entries and conference  
station numbers to a fast dial list. For quick dialing, you search the list for the number to dial.  
Using Corporate Directory on Your Conference Station  
You can use a corporate directory to place calls to coworkers.  
If you want to...  
Then...  
Dial from a corporate  
directory (while not on  
another call)  
1. Choose  
> Corporate Directory (exact name can vary).  
2. Use your keypad to enter a full or partial name, and then press Search.  
3. To dial, press the listing, or scroll to the listing, and then go off-hook.  
Dial from a corporate  
directory (while on  
another call)  
1. Choose  
> Corporate Directory (exact name can vary).  
2. Use your keypad to enter a full or partial name, and then press Search.  
3. Scroll to a listing, and then press Dial.  
4. Choose a menu item to handle the original call:  
Hold—Puts the first call on hold and dials the second.  
Transfer—Transfers the first party to the second and drops you  
from the call. (Press Transfer again after dialing to complete the  
action.)  
Conference—Creates a conference call with all parties, including  
you. (Press Confrn again after dialing to complete the action.)  
EndCall—Disconnects the first call and dials the second.  
Tip  
Use the numbers on your keypad to enter characters on the conference station screen. Use the  
Navigation buttons on the conference station to move between input fields.  
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Using Personal Directory on Your Conference Station  
The Personal Directory feature set contains your PAB and Fast Dials. This section describes how to set  
up and use Personal Directory on the conference station. To use Personal Directory on the web, see  
If you want to...  
Then...  
Access Personal  
1. Choose  
> Personal Directory (exact name can vary).  
Directory (for PAB  
and Fast Dial codes)  
2. Enter your Personal Directory UserID and PIN, and then press Submit.  
Search for a PAB  
entry  
1. Access Personal Directory, and then choose Personal Address Book.  
2. Enter search criteria, and then press Submit.  
You can choose Previous or Next to move through listings.  
3. Highlight the PAB entry that you want, and then press Select.  
1. Search for a PAB entry.  
Dial from a PAB  
entry  
2. Highlight the entry, and then press Select.  
3. Press Dial. (You may need to press the more softkey to see Dial.)  
4. Highlight the number that you want to dial, and then press OK.  
5. Press OK again to dial the number.  
Delete a PAB entry  
Edit a PAB entry  
1. Search for a PAB entry.  
2. Highlight the listing, and then press Select.  
3. Press Delete. (You may need to press the more softkey to see Delete.)  
4. Press OK to confirm the deletion.  
1. Search for a PAB entry.  
2. Highlight the entry, and then press Select.  
3. Press Edit to modify a name or email address. (You may need to press the  
more softkey to see Edit.)  
If necessary, choose Phones to modify a phone number.  
4. Press Update.  
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If you want to...  
Then...  
Add a new PAB entry 1. Access Personal Directory, and then choose Personal Address Book.  
2. Press Submit.  
3. Press New. (You may need to press the more softkey to see New.)  
4. Use the conference station keypad to enter a name and email  
information.  
5. Choose Phones, and then use the keypad to enter phone numbers. Be sure  
to include any necessary access codes such as a 9 or 1.  
6. Press Submit to add the entry to the database.  
Assign a Fast Dial  
code to a PAB entry  
1. Search for a PAB entry.  
2. Highlight the entry, and then press Select.  
3. Press Fast Dial.  
4. Highlight the number that you want to add to the fast dial list, and then  
press Select.  
5. Highlight a fast dial listing that is unassigned, and then press Select.  
Add a new Fast Dial  
code (not using a PAB  
entry)  
1. Access Personal Directory, and then choose Personal Fast Dials.  
2. Highlight a Fast Dial listing that is unassigned, and then press Select.  
(You may have to press the Next softkey to display an unassigned item.)  
3. Press Assign.  
4. Enter a phone number.  
5. Press Update.  
Search for Fast Dial  
codes  
1. Access Personal Directory, and then choose Personal Fast Dials.  
2. Highlight the listing that you want, and then press Select.  
You can press Previous or Next to move through listings.  
1. Search for a fast dial listing.  
Place a call using a  
Fast Dial code  
2. Highlight the listing you want, and then press Select.  
3. Press Dial.  
4. Press OK to complete the action.  
1. Search for a fast dial listing.  
Delete a Fast Dial  
code  
2. Highlight the listing you want, and then press Select.  
3. Press Remove.  
Log out of Personal  
Directory  
1. From the Personal Directory menu, highlight Log Out, and then press  
Select.  
2. Press OK.  
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Tips  
Your system administrator can provide you the userID and PIN that you need to log in to  
Personal Directory.  
Personal Directory automatically logs you out after a certain amount of time. This time limit can  
vary. Ask your system administrator for more information.  
Use the numbers on your keypad to enter characters on your conference station screen. Use the  
Navigation buttons on your conference station to move between input fields.  
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Accessing Voice Messages  
To access voice messages, use the Msgs softkey.  
Note  
Your company determines the voice message service that the Cisco Unified IP  
Conference Station 7937G system uses. For the most accurate and detailed information, refer  
to the documentation that came with your voice message service.  
If you want to...  
Then...  
Set up and personalize Press the Msgs softkey, and then follow the Integrated Voice Response  
your voice message  
service  
instructions. If a menu appears on your display screen, choose the  
appropriate menu item.  
See if you have a new  
voice message  
Look for these visual and audible alerts:  
Red LED indicators on the conference station  
Stutter dial tone when you place a call  
To configure message indicators, see Customizing Rings and Message  
Listen to your voice  
messages, or access the  
voice messages menu  
Press the Msgs softkey.  
Depending on your voice message service, doing so either auto-dials the  
message service or provides a menu on your display screen.  
Send a call to your  
Press the iDivert softkey.  
voice message system  
The iDivert feature automatically transfers a call (including a ringing or  
held call) to your voice message system. Callers hear your voice message  
greeting and can leave you a message.  
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Using the User Options Web Pages  
Your Cisco Unified IP Conference Station 7937G is a network device that can share information with  
other network devices in your company, including your personal computer. You can use your computer  
to log in to your User Options web pages, where you can control features, settings, and services for  
your conference station.  
Accessing Your User Options Web Pages  
This section describes how to log in and select a conference station.  
If you want to...  
Then do this...  
Log in to your User 1. Obtain a Cisco Unified Communications Manager User Options URL,  
Options web pages  
username, and password from your system administrator.  
2. Open a web browser on your computer, enter the URL, and then log in. If  
prompted to accept security settings, click Yes or Install Certificate.  
The Cisco Unified Communications Manager User Options main web page  
appears. From this page you can choose User Options to access  
Device Settings, User Settings, Directory features, a Personal Address  
Book, and Fast Dials.  
Select a device after 1. Log in to your User Options web pages, and then choose User Options >  
logging on  
Device.  
The Device Configuration page appears.  
2. If you have multiple conference stations assigned to you, verify that the  
appropriate conference station is selected. If necessary, choose another  
conference station from the Name drop-down list.  
From the Device Configuration page, you can access conference  
station-specific options, such as Line Settings, Speed Dials, Phone Services,  
and Service URL.  
To return to the Device Configuration page from another page, choose  
User Options > Device.  
Configuring Features and Services on the Web  
This section describes how to configure features and services from your User Options web pages after  
logging in. To access your User Options web pages, see Accessing Your User Options Web Pages,  
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Using Personal Directory on the Web  
The Personal Directory feature set that you can access on your computer consists of:  
A Personal Address Book (PAB)  
Fast Dials  
Cisco Unified Communications Manager Address Book Synchronizer  
Note  
You can also access PAB and Fast Dials from the conference station. See Using Personal  
Using Your Personal Address Book on the Web  
This section describes how to use your PAB from your User Options web pages. To access your  
User Options web pages, see Accessing Your User Options Web Pages, page 37.  
If you want to...  
Then do this after you log in...  
Add a new PAB entry  
1. Choose User Options > Personal Address Book.  
2. Click Add New.  
3. Enter information for the entry.  
4. Click Save.  
Search for a PAB entry  
Edit a PAB entry  
1. Choose User Options > Personal Address Book.  
2. Specify search information, and then click Find.  
1. Choose User Options > Personal Address Book.  
2. Search for the PAB entry you want to edit.  
3. Click the nickname for the PAB entry you want to edit.  
4. Edit the entry, and then click Save.  
Delete a PAB entry  
1. Choose User Options > Personal Address Book.  
2. Search for the PAB entry you want to delete.  
3. Check the checkbox next to the PAB entry you want to delete.  
4. Click Delete Selected.  
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Configuring Fast Dials on the Web  
This section describes how to assign Fast Dials from your User Options web pages. To access your  
User Options web pages, see Accessing Your User Options Web Pages, page 37.  
If you want to...  
Then do this after you log in...  
Assign a Fast Dial code 1. Create a PAB entry to assign a fast dial to. For information on how to  
to a PAB entry  
create a PAB entry, see the preceding section.  
2. Choose User Options > Fast Dials.  
3. Click Add New.  
4. In the Fast Dial Entry area, change the Fast Dial index number, if  
desired.  
5. Search for the PAB entry you created in step 1.  
6. In the search results area, click the phone number of the PAB entry.  
The phone number automatically appears in the Phone Number field.  
7. Click Save.  
Assign a Fast Dial code 1. Choose User Options > Fast Dials.  
to a conference station  
number (without using  
a PAB entry)  
2. Click Add New.  
3. In the Fast Dial Entry area, change the Fast Dial index number, if  
desired.  
4. In the Phone Number field, enter the phone number for the conference  
station.  
5. Click Save.  
Search for a Fast Dial  
entry  
1. Choose User Options > Fast Dials.  
2. Specify search information, and then click Find.  
1. Choose User Options > Fast Dials.  
Edit a Fast Dial  
conference station  
number  
2. Search for the fast dial entry that you want to edit.  
3. In the search results area, click a component of the fast dial entry.  
4. In the Phone Number field, change the phone number of the conference  
station.  
5. Click Save.  
Delete a Fast Dial entry 1. Choose User Options > Fast Dials.  
2. Search for the fast dial entry that you want to delete.  
3. Check the checkbox next to the fast dial entry you want to delete.  
4. Click Delete Selected.  
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Tips  
You can create up to 500 fast dial and PAB entries.  
When you create a new fast dial entry without using a PAB entry, the fast dial entry is labeled  
“Raw” in your User Options web pages. The entry does not display a configurable text label and  
does not have a matching entry in your PAB.  
Using the Address Book Synchronization Tool  
You can use the Cisco Unified Communications Manager Address Book Synchronizer to synchronize  
your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your  
Microsoft Windows Address Book will then be accessible on your conference station and your  
User Options web pages. Your system administrator can give you access to the synchronizer and  
provide detailed installation instructions.  
Setting Up Speed Dialing on the Web  
Depending on configuration, the conference station can support several Speed Dialing features:  
Speed Dials  
Abbreviated Dials  
Fast Dials  
Note  
For more information on Speed Dialing features, see Speed Dialing, page 23.  
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This section describes how to set up speed dialing features from your User Options web pages. To  
access your User Options web pages, see Accessing Your User Options Web Pages, page 37.  
If you want to...  
Set up Speed Dials 1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
Then do this after you log in...  
3. Click Speed Dials.  
4. In the Speed Dial Settings area, enter a number and label for the speed dial  
entry.  
5. Click Save.  
Note The conference station uses the ASCII Label field if the conference station  
does not support double-byte character sets.  
Set up Abbreviated 1. Choose User Options > Device.  
Dialing  
2. If you have more than one device, select a device.  
3. Click Speed Dials.  
4. In the Abbreviated Dial Settings area, enter a number and label for the  
abbreviated-dial entry.  
5. Click Save.  
Set up Fast Dials  
You can also set up Fast Dials on the conference station. See Using Personal  
Setting Up Conference Station Services on the Web  
Conference station services can include special conference station features, network data, and  
web-based information (such as stock quotes and movie listings). You must first subscribe to a  
conference station service before accessing it on the conference station.  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
41  
           
This section describes how to configure conference station services using your User Options web pages.  
To access your User Options web pages, see Accessing Your User Options Web Pages, page 37.  
If you want to...  
Then do this after you log in...  
Subscribe to a service  
1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
3. Click Phone Services.  
4. Click Add New.  
5. From the Select a Service drop-down list, select a service, and then click  
Next.  
6. Click Save.  
Search for services  
End services  
1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
3. Click Phone Services.  
4. Click Find.  
1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
3. Click Phone Services.  
4. Click Find.  
5. Check the checkboxes next to the services you want to end.  
6. Click Delete Selected.  
Change a service name 1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
3. Click Phone Services.  
4. Click Find.  
5. Click the name of the service you want to update.  
6. Change the service information.  
7. Click Save.  
Access a service on the From the conference station, choose  
> Services.  
conference station  
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Controlling User Settings on the Web  
User settings include your password, PIN, and language (locale) settings.  
Your PIN and password allow you to access different features and services. For example, use your PIN  
to log in to Cisco Extension Mobility or Personal Directory on the conference station. Use your  
password to log in to your User Options web pages and Cisco WebDialer on your personal computer.  
For more information, ask your system administrator.  
This section describes how to control your user settings from your User Options web pages. To access  
your User Options web pages, see Accessing Your User Options Web Pages, page 37.  
If you want to...  
Then do this after you log in...  
Change your password  
1. Choose User Options > User Settings.  
2. In the Browser Password area, enter your password  
information.  
3. Click Save.  
Change your PIN  
1. Choose User Options > User Settings.  
2. In the Phone PIN area, enter your PIN information.  
3. Click Save.  
Change the language (locale) for 1. Choose User Options > User Settings.  
your User Options web pages  
2. In the User Locale area, choose the language for your web  
pages from the Locale drop-down list.  
3. Click Save.  
Change the language (locale) for 1. Choose User Options > Device.  
the conference station screen  
2. If you have more than one device, select the device that  
requires a language change.  
3. From the User Locale drop-down list, choose the language for  
the conference station screen.  
4. Click Save.  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
43  
       
Controlling Line Settings on the Web  
Line settings include call-forwarding, voice message indicators, ring types, and line text labels that you  
set up for your conference station.  
Note  
You can set up call forwarding directly on the conference station. See Forwarding All  
To learn about phone settings that you can access directly on the conference station, see  
By default, the ring type and line text label options do not display on your User Options  
web pages. See your system administrator to set up these options so you can access them.  
This section describes the line settings you can update from your User Options web pages. To access  
your User Options web pages, see Accessing Your User Options Web Pages, page 37.  
If you want to...  
Then do this after you log in...  
Set up call forwarding  
1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
3. Click Line Settings.  
4. In the Incoming Call Forwarding area, choose call forwarding settings  
for various conditions.  
5. Click Save.  
Change the message  
indicator setting  
1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
3. Click Line Settings.  
4. In the Message Waiting Lamp area, choose a policy from the  
Message Waiting Lamp Policy drop-down list.  
The policy tells the conference station how to indicate a new voice  
message. The conference station can display a light and/or a prompt  
(a message on the conference station screen).  
Note Typically the System Policy prompts the conference station to display a  
steady red light to indicate a new voice message.  
5. Click Save.  
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If you want to...  
Then do this after you log in...  
Change the audible  
message indicator  
setting  
1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
3. Click Line Settings.  
4. In the Audible Message Waiting Indicator area, choose a policy from  
the Audible Message Waiting Indicator Policy drop-down list.  
If you turn the message indicator on, and you have a new voice  
message, you will hear a stutter dial tone when you place a call.  
5. Click Save.  
Change the ring type  
1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
3. Click Line Settings.  
4. In the Ring Settings area, choose a setting to tell the conference station  
how to indicate an incoming call.  
5. Click Save.  
Note The “idle” ring setting pertains if you receive an incoming call when the  
conference station is idle. The “consecutive” ring setting pertains if you  
receive an incoming call when the conference station is active.  
Update the text (line  
text label) that displays  
on the called party’s  
conference station that  
identifies your  
1. Choose User Options > Device.  
2. If you have more than one device, select a device.  
3. Click Line Settings.  
4. In the Line Text Label area, enter the text that will identify your  
directory number.  
directory number when you call another conference station.  
Note If you do not specify a line text label, your directory number will  
display on the called party’s conference station.  
5. Click Save.  
Note The conference station uses the ASCII Label field if the  
conference station does not support double-byte character sets.  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
45  
   
Using Cisco WebDialer  
Cisco WebDialer allows you to make calls on your conference station to directory contacts by clicking  
items in a web browser. Your system administrator must set up this feature for you.  
If you want to...  
Then...  
Use Cisco WebDialer 1. Log in to your User Options web pages. See Accessing Your User Options  
with your Cisco  
Unified  
Communications  
Manager User  
Options directory  
2. Choose User Options > Directory and search for a coworker.  
3. Click the number that you want to dial.  
4. If this is your first time using Cisco WebDialer, set up preferences and  
click Submit. (See the last row in this table for details.)  
5. If the Make Call page appears, click Dial. (See the last row in this table  
to learn how to suppress this page in the future, if desired.)  
The call is now placed on the conference station.  
6. To end a call, click Hangup or hang up from the conference station.  
Use Cisco WebDialer 1. Log in to a Cisco WebDialer-enabled corporate directory and search for  
with another online  
corporate directory  
(not your Cisco  
Unified  
coworkers.  
2. Click the number that you want to dial.  
3. When prompted, enter your user ID and password.  
Communications  
Manager User  
4. If this is your first time using Cisco WebDialer, set up preferences and  
click Submit. (See the last row in this table for details.)  
Options directory)  
5. If the Make Call page appears, click Dial. (See the last row in this table  
to learn how to suppress this page in the future, if desired.)  
The call is now placed on the conference station.  
6. To end a call, click Hangup or hang up from the conference station.  
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If you want to...  
Then...  
Log out of  
Click the logout icon in the Make Call or Hang Up page.  
Cisco WebDialer  
Set up, view, or  
change  
Cisco WebDialer  
preferences  
Access the Preferences page.  
The Preferences page appears the first time that you use Cisco WebDialer  
(after you click the number that you want to dial.)  
To return to Preferences in the future, click the Preferences icon from the  
Make Call or Hang Up page.  
The Preferences page contains the following options:  
Preferred language—Determines the language used for Cisco WebDialer  
settings and prompts.  
Use permanent device—Identifies the conference station and directory  
number (line) that you will use to place Cisco WebDialer calls.  
Use Extension Mobility—If selected, prompts Cisco WebDialer to use the  
conference station that is associated with your Cisco Extension Mobility  
profile (if available).  
Do not display call confirmation—If selected, prompts Cisco WebDialer  
to suppress the Make Call page. This page appears by default after you  
click a conference station number in a Cisco WebDialer-enabled online  
directory.  
Disable Auto Close—If selected, prompts Cisco WebDialer to display the  
Hang Up page.  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
47  
     
Understanding Additional Configuration Options  
Your system administrator can configure your Cisco Unified IP Conference Station 7937G to use  
specific button and softkey templates along with special services and features, if appropriate. This  
table provides an overview of some configuration options that you might want to discuss with your  
system administrator based on your calling needs and work environment.  
If you...  
Then...  
For more information...  
Need to handle more  
calls on the conference configure your line to support more  
Ask your system administrator to  
Talk to your system administrator  
or phone support team.  
station line  
calls.  
Need more speed dial  
entries  
First make sure that all your speed dial See Speed Dialing, page 23.  
entries are assigned.  
If you need additional speed dials, try  
using abbreviated dials or fast dials.  
Want to use one  
extension for several  
phones  
Request a shared line. This allows you, See Using a Shared Line, page 25.  
for example, to use one extension for  
your desk phone and lab phone.  
Share conference  
stations or office space  
with coworkers  
Consider using:  
Ask your system administrator  
about these features and see the  
following:  
Call Park to store and retrieve  
calls without using the transfer  
feature.  
Call Pickup to answer calls ringing  
on another phone.  
A shared line to view or join  
coworkers’ calls.  
Cisco Extension Mobility to apply  
the conference station number and  
user profile to a shared conference  
station.  
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If you...  
Then...  
For more information...  
Answer calls frequently Ask your system administrator to set See Using AutoAnswer, page 28.  
or handle calls on  
someone’s behalf  
up the AutoAnswer feature for the  
conference station.  
Want to temporarily  
apply the conference  
station number and  
settings to a shared  
conference station.  
Ask your system administrator about See Using Cisco Extension  
the Cisco Extension Mobility Service. Mobility, page 28.  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
49  
Troubleshooting Your Conference Station  
This section provides troubleshooting information for the Cisco Unified IP Conference Station 7937G.  
General Troubleshooting  
This section provides information to help you troubleshoot general problems with the  
conference station. For more and detailed information, see your system administrator.  
Symptom  
Explanation  
You cannot hear a dial One or more of the following factors might apply:  
tone or complete a call  
You must log into the Cisco Extension Mobility Service.  
The conference station has time-of-day restrictions that prevent you  
from using some features during certain hours of the day.  
A conference station  
Your system administrator may have disabled the button on the  
button is unresponsive conference station.  
The softkey that you  
want to use does not  
appear  
One or more of the following factors might apply:  
You must change the line state (for example, go off-hook or have a  
connected call).  
You must press more to reveal additional softkeys.  
The conference station is not configured to support the feature  
associated with that softkey.  
Barge fails and results One or more of the following factors might apply:  
in a fast busy tone  
You cannot barge an encrypted call if the conference station you are  
using is not configured for encryption. When your barge attempt fails  
for this reason, the conference station plays a fast busy tone.  
You have toggled on the Privacy softkey.  
You are disconnected  
from a call that you  
joined using Barge  
You will be disconnected from a call that you have joined using Barge if the  
call is put on hold, transferred, or turned into a conference call.  
Cisco CallBack fails  
The other party might have call forwarding enabled.  
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Viewing Conference Station Administration Data  
Your system administrator might ask you to access administration data on the conference station for  
troubleshooting purposes.  
If you are asked to...  
Then...  
Access network  
Choose  
> Settings > Network Configuration, and then navigate to  
configuration data  
the item that you want to view.  
Access status data  
Choose  
> Settings > Status, and then navigate to the item that you  
want to view.  
Access conference station Choose  
model information  
> Settings > Model Information, and then navigate to the  
item that you want to view.  
Using the Quality Reporting Tool  
Your system administrator may temporarily configure the conference station with the  
Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit  
information to your system administrator. Depending on your configuration, use the QRT to:  
Immediately report an audio problem on a current call.  
Select a general problem from a list of categories and choose reason codes.  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
51  
           
Cisco One-Year Limited Hardware Warranty Terms  
There are special terms applicable to your hardware warranty and various services that you can use  
during the warranty period. Your formal Warranty Statement, including the warranties and license  
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and  
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.  
1. Launch your browser, and go to this URL:  
The Warranties and License Agreements page appears.  
2. To read the Cisco Information Packet, follow these steps:  
a. Click the Information Packet Number field, and make sure that the part number  
78-5235-03B0 is highlighted.  
b. Select the language in which you would like to read the document.  
c. Click Go.  
The Cisco Limited Warranty and Software License page from the Information Packet appears.  
d. Read the document online, or click the PDF icon to download and print the document in  
Adobe Portable Document Format (PDF).  
Note  
You must have Adobe Acrobat Reader to view and print PDF files. You can download  
3. To read translated and localized warranty information about your product, follow these steps:  
a. Enter this part number in the Warranty Document Number field:  
78-10747-01C0  
b. Select the language in which you would like to view the document.  
c. Click Go.  
The Cisco warranty page appears.  
d. Read the document online, or click the PDF icon to download and print the document in  
Adobe Portable Document Format (PDF).  
You can also contact the Cisco service and support website for assistance:  
Duration of Hardware Warranty  
One (1) Year  
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Replacement, Repair, or Refund Policy for Hardware  
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within  
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual  
delivery times can vary, depending on the customer location.  
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.  
To Receive a Return Materials Authorization (RMA) Number  
Contact the company from whom you purchased the product. If you purchased the product directly  
from Cisco, contact your Cisco Sales and Service Representative.  
Complete the information below, and keep it for reference.  
Company product purchased from  
Company telephone number  
Product model number  
Product serial number  
Maintenance contract number  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
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Index  
park 25  
A
PickUp 24  
abbreviated dials  
CallBack 16  
about 23  
caller ID 12  
setting up 40–41  
call-handling 15–22, 23–28  
calls  
using 23  
Address Book Synchronizer 40  
administration data, viewing 51  
answering calls 17  
answering 17  
and call forwarding 19–20, 44  
compared to lines 11  
conference 20–22  
applications button, about 10  
ASCII label field support 41  
AutoAnswer 28  
ending 17  
holding and resuming 17  
icons for 11  
B
maximum per line 11  
multiple parties on 20  
multiple, handling and viewing 18  
muting 18  
barge  
and privacy 27  
and shared lines 25–27  
using 26  
on hold, answering 17  
parked, storing and retrieving 25  
placing 15–16  
buttons, identifying 8–10  
preventing barging of 27  
redirecting while ringing 17, 24  
removing from hold 17  
reporting problems with 51  
sending to voice messaging system 17  
shared lines 25–27  
C
call  
forwarding, setting up from conference  
station 19–20  
forwarding, setting up from web 20, 44  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
55  
 
suspicious 27  
voicemail settings, adjusting 29  
wireless microphone, using 5  
corporate directory 16, 32, 46  
transferring 19  
cBarge  
about 20  
using 26  
D
See also barge  
Cisco Extension Mobility 16, 28  
Cisco Unified Communications Manager  
Address Book Synchronizer 40  
User Options web pages 37–47  
dialing, options for 15–16  
directories  
about 32  
button 10  
corporate 16, 32, 46  
personal 32–34  
See conference station  
Cisco WebDialer, using 16, 46–47  
conference calls 20–22  
conference station  
using from conference station 32–34  
using from web 38–40  
documentation, accessing 2  
buttons 8–10  
cleaning 13  
E
connecting to network 4  
connecting to power interface cable 5–6  
connections, illustrations of 4–6  
documentation for 2  
feature configuration for 14, 48  
illustration of 8  
ending a call, options for 17  
erasing call logs 31  
Extension Mobility 16, 28  
external microphones, graphic 5  
external power source  
about 6  
installing 4–6  
lines, description of 11  
microphones, using 5  
overview of 8–14  
illustration of 6  
using 5–6  
registering 7  
ringer, adjusting volume 29  
services 41–42  
F
sharing 48  
fast dials  
troubleshooting 50–51  
using with external power source 5–6  
setting up 39, 40–41  
56  
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feature menus 13  
compared to calls 11  
description of 11  
features, availability of 14, 48  
forwarding calls 19–20, 44  
icons for 11  
number of calls supported on 11, 48  
ring types for 29  
G
shared 25  
voice message settings for 44–45  
going off-hook 15  
GPickUp 24  
M
H
Malicious Call Identification 27  
MCID 27  
hanging up, options for 17  
headset, hanging up with 17  
hold  
Meet-Me conferences 21, 22  
menus, using 13  
message indicators, setting up 29, 44  
messages, listening to 36  
microphones, graphic 5  
missed calls, viewing 31  
model information, viewing 51  
multiple calls, handling 18  
and switching calls 18  
and transferring 19  
using 17  
I
icons  
for call states 11  
for lines 11  
N
iDivert 19, 36  
navigation buttons, about 9  
installing the conference station 4–7  
network cable, connecting 4  
network configuration data, viewing 50  
L
language settings, changing 30, 43  
LED indicators, about 9  
lines  
O
off-hook, about 15  
on-hook, about 15  
OPickUp 24  
and call forwarding 19, 44  
call states for 11  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
57  
P
R
PAB  
received calls, viewing 31  
redialing a number 10, 15  
redirecting calls 24  
about 32  
accessing 33  
using from conference station 16, 33–34  
using from web page 38–39  
remote-in-use icon for shared lines 25  
resume, using 17  
Park 25  
ringer, adjusting 29  
parked call, retrieving 17, 25  
password, changing 43  
personal directory  
about 32  
S
safety warnings 2  
screen, adjusting contrast 30  
select button, about 9  
services 41–42  
using from web page 38–40  
using on conference station 33–34  
PickUp 24  
shared lines  
PIN, changing 43  
placed calls, viewing 31  
placing calls, options for 15, 16  
power  
and remote-in-use icon 25  
description of 25  
with barge 26–27  
with privacy 27  
external  
sharing conference stations 48  
softkeys, about 10, 12  
speakerphone, using 15, 17  
speed dials  
about 6  
illustration of 6  
interface cable  
about 6  
about 23  
illustration of 6  
setting up 40–41  
supply, interruption of 2  
pre-dial 15  
using 16, 23  
status data, viewing 50  
privacy, and shared lines 25, 27  
subscriptions, for conference station  
services 41  
suspicious calls, handling 27  
Q
switching calls 18  
QRT 51  
Quality Reporting Tool 51  
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T
TAPS 7  
Tool for Auto-Registered Phones Support 7  
transferring calls 19  
troubleshooting  
general 50  
See also QRT  
U
User Options web pages 37–47  
V
voice mail settings, changing 29, 44–45  
volume, adjusting for ringer 29  
W
warnings, safety 2  
web-based services, setting up 37  
WebDialer, using 16, 46–47  
wireless microphone kit, graphic 5  
Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0  
59  
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Americas Headquarters  
Cisco Systems, Inc.  
San Jose, CA  
Asia Pacific Headquarters  
Cisco Systems (USA) Pte. Ltd.  
Singapore  
Europe Headquarters  
Cisco Systems International BV  
Amsterdam, The Netherlands  
CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcome to the Human Network are trademarks;  
Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA,  
CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the  
Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink,  
Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone,  
MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase,  
SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of  
Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.  
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship  
between Cisco and any other company. (0807R)  
© 2009 Cisco Systems, Inc. All rights reserved.  
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.  
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