BenQ Computer Monitor G920HDA User Manual

LCD Monitor  
User Manual  
G920HD/G920HDA  
G922HD/G922HDA  
G925HD/G925HDA  
Welcome  
1. Getting started  
When unpacking please check you have the following items. If any are missing or damaged, please  
contact the place of purchase for a replacement.  
BenQ LCD Monitor  
Monitor Base  
Quick Start Guide  
CD-ROM  
Power Cord  
(Picture may differ from product  
supplied for your region)  
Signal Cable: D-Sub  
4
Getting started  
 
Signal Cable: DVI-D  
(optional accessory for models with  
DVI inputs, sold separately)  
Consider keeping the box and packaging in storage for use in the future when you may need to transport  
the monitor. The fitted foam packing is ideal for protecting the monitor during transport.  
Getting started  
5
2. Getting to know your monitor  
Front view  
Back view  
1. AC power input jack  
2. DVI-D input socket  
(Analog-only models do not have the DVI-D input socket)  
3. D-Sub input socket  
6
Getting to know your monitor  
     
3. How to assemble your monitor hardware  
If the computer is turned on you must turn it off before continuing.  
Do not plug-in or turn-on the power to the monitor until instructed to do so.  
1. Attach the monitor base.  
Please be careful to prevent damage to the monitor.  
Placing the screen surface on an object like a stapler or a  
mouse will crack the glass or damage the LCD substrate  
voiding your warranty. Sliding or scraping the monitor  
around on your desk will scratch or damage the monitor  
surround and controls.  
Protect the monitor and screen by clearing a flat open area  
on your desk and placing a soft item like the monitor  
packaging bag on the desk for padding.  
Gently lay the screen face down on a flat clean padded  
surface.  
While holding the monitor firmly against the desk, pull  
the monitor stand arm upwards clear of the monitor.  
Orient and align the stand base socket with the end of the  
stand arm, then push them together until they click and  
lock into place.  
Gently attempt to pull them back apart to check that they  
have properly engaged.  
Carefully lift the monitor, turn it over and place it upright  
on its stand on a flat even surface.  
You should position the monitor and angle the screen to  
minimize unwanted reflections from other light sources.  
How to assemble your monitor hardware  
7
 
2. Connect the PC video cable.  
Either  
Do not use both DVI-D cable and D-Sub cable on the  
same PC. The only case in which both cables can be  
used is if they are connected to two different PCs with  
appropriate video systems. (Not available for analog-only  
models)  
Connect one end of the DVI-D cable to the monitor  
DVI-D socket and the other end to the DVI-D port on  
your computer. (optional, not available for analog-only  
models)  
Or  
The DVI-D format is used for direct digital connection  
between source video and digital LCD monitors or  
projectors. The digital video signals produce a superior  
quality picture than analog video signals.  
Connect the plug of the D-Sub cable (at the end without  
the ferrite filter) to the monitor D-Sub socket. Connect the  
other plug of the D-Sub cable (at the end with the ferrite  
filter) to the computer video D-Sub socket.  
Tighten all finger screws to prevent the plugs from acci-  
dently falling out during use.  
3. Connect the power cable to the monitor.  
Plug one end of the power cord into the socket labelled  
‘POWER IN’ on the rear of the monitor. Do not connect  
the other end to a power outlet just yet.  
8
How to assemble your monitor hardware  
4. Route the cables via the cable clip.  
Release the cable retaining clip by squeezing the clip  
inwards as illustrated. Position the cables together and  
reinsert the clip over them to retain the cables neatly in  
place behind the monitor stand.  
5. Connect-to and turn-on the power.  
Plug the other end of the power cord into a power outlet  
and turn it on.  
Picture may differ from product supplied for your region.  
Turn on the monitor by pressing the power key.  
Turn on the computer too, and follow the instructions in  
on page 11 to install the monitor software.  
How to assemble your monitor hardware  
9
How to detach the stand base  
1. Prepare the monitor and area.  
Turn off the monitor and the power before unplugging the  
power cable. Turn off the computer before unplugging the  
monitor signal cable.  
Please be careful to prevent damage to the monitor.  
Placing the screen surface on an object like a stapler or a  
mouse will crack the glass or damage the LCD substrate  
voiding your warranty. Sliding or scraping the monitor  
around on your desk will scratch or damage the monitor  
surround and controls.  
Protect the monitor and screen by clearing a flat open area  
on your desk and placing a soft item like a towel on the  
desk for padding, before laying the screen face down on a  
flat clean padded surface.  
2. Press the locking clips to detach the monitor base  
from the monitor stand arm.  
10  
How to assemble your monitor hardware  
 
4. Getting the most from your BenQ monitor  
To gain the most benefit from your new BenQ color LCD flat screen monitor, you should install  
the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.  
The circumstances under which you connect and install your BenQ LCD Monitor will determine  
which process you need to follow to successfully install the BenQ LCD Monitor driver software.  
These circumstances relate to which version of Microsoft Windows you are using, and whether  
you are connecting the monitor and installing the software onto a new computer (without existing  
monitor driver software), or whether you are upgrading an existing installation (which already has  
existing monitor driver software) with a newer monitor.  
In either case however, the very next time you turn on your computer (after connecting the  
monitor to your computer), Windows will automatically recognise the new (or different)  
hardware, and will launch its Found New Hardware wizard.  
Follow the wizard instructions until it asks you to select a monitor model. At that point, click the  
Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate monitor  
model. Further details and step-by-step instructions for both an automatic (new) or upgrade  
(existing) installation follow. See:  
If you require a User Name and Password to login to your Windows computer, you must be logged on as  
an Administrator or as a member of the Administrators group in order to install the monitor driver software.  
Furthermore, if your computer is connected to a network which has security access requirements, network  
policy settings may prevent you from installing software on your computer.  
Getting the most from your BenQ monitor  
11  
 
How to install the monitor on a new computer  
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver  
software on a new computer which has never had a monitor driver installed before. This  
instruction is only suitable for a computer which has never been used before, and for which the  
BenQ LCD Monitor is the first ever monitor to be connected to it.  
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor  
connected to it (and has monitor driver software installed), you should not be following these instructions.  
You should instead be following the instructions for How to upgrade the monitor on an existing computer.  
1. Follow the instructions in How to assemble your monitor hardware on page 7.  
When Windows starts, it will automatically detect the new monitor and launch the Found New  
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device drivers.  
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.  
3. Check Search for a suitable driver for my device option, and click Next.  
4. Check the option for CD-ROM drives (uncheck all others) and click Next.  
5. Look to confirm that the wizard has selected the correct name of your monitor and click  
Next.  
6. Click Finish.  
7. Restart the computer.  
12  
Getting the most from your BenQ monitor  
 
How to upgrade the monitor on an existing computer  
This instruction details the procedure for manually updating the existing monitor driver software  
on your Microsoft Windows computer. It is currently tested as compatible for Windows XP and  
Windows Vista Operating System (OS).  
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,  
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows  
and cannot guarantee its operation on those systems.  
Installing monitor driver software involves selecting an appropriate information file (.inf) on the  
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting  
Windows install the corresponding driver files from the CD. You need only steer it in the right  
direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide you  
through the file selection and installation process.  
See:  
Getting the most from your BenQ monitor  
13  
 
How to install on Windows Vista systems  
1. Open Display Settings.  
Right-click the desktop and select Personalize from the popup menu.  
Select Display Settings from the Personalize appearance and sounds window.  
The Display Settings window will display.  
2. Click the Advanced Settings button.  
The Generic PnP Monitor Properties window will display.  
3. Click the Monitor tab and the Properties button.  
4. Click Continue in the prompted User Account Control window.  
5. Click the Driver tab and the Update Driver button.  
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.  
7. In the Update Driver Software window, select the option ‘Browse my computer for driver  
software.  
8. Click Browse’ and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is the  
drive letter designator for the CD-ROM drive).  
The drive letter for your CD drive may differ from the example above depending upon your system – it may  
be ‘D:’ or ‘E:’ or ‘F:’ etc.  
9. Select the correct folder name of your monitor from provided driver list, and click Next.  
This will copy and install the appropriate monitor driver files to your computer.  
10. Click Close.  
You do not need to restart Windows Vista, as the BenQ LCD monitor drivers will operate immediately  
with no further action required by you.  
14  
Getting the most from your BenQ monitor  
 
How to install on Windows XP system  
1. Open Display Properties.  
The quickest shortcut to Display Properties is through the Windows desktop.  
Right-click the desktop and select Properties from the popup menu.  
Alternatively, the Windows menu to Display Properties is located in Control Panel.  
In Windows XP version, Control Panel is located directly under the main Start menu item.  
The menu options displayed will depend upon which type of view is selected for your system.  
Under the Classic view, click Start | Control Panel | Display.  
Under the Category view, click Start | Control Panel | Appearance and Themes | Change the  
screen resolution.  
The Display Properties window will display.  
2. Click the Settings tab and the Advanced button.  
The Advanced Display Properties window will display.  
3. Click the Monitor tab and select the ‘Plug and Play Monitor’ from the list.  
If there is only one monitor in the list, it will already be selected for you.  
4. Click the Properties button.  
The Monitor Properties window will display.  
If the driver provider is listed as BenQ, and the model matches that of your new monitor, the proper  
drivers are already installed, and you need do nothing further. Cancel out of these property windows.  
However, if BenQ is not listed as the manufacturer, or the correct model is not currently shown, you  
will need to continue with these instructions.  
5. Click the Driver tab and the Update Driver button.  
The Hardware Update Wizard will display. Follow the wizard instructions noting the steps below:  
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer you attached the  
monitor to.  
7. Check the option ‘Install from a list or specific location’ and click Next.  
8. Check the option ‘Search for the best driver in these locations’ and also check ‘Search  
removable media, then click Next.  
Please wait while the wizard searches for drives and the BenQ LCD Monitor CD inserted in step 6.  
When completes, the wizard should have found and selected the BenQ driver on the CD appropriate to  
your monitor model.  
9. Select (single-click) the correct name of your monitor from provided driver list on the CD,  
and click the Next button.  
This will copy and install the appropriate monitor driver files to your computer.  
10. Click Finish.  
This will close the wizard and return you to the Monitor Properties window.  
11. Click Close, OK, and OK.  
This will close the Display Properties windows. You do not need to restart Windows XP, as the BenQ  
LCD monitor drivers will operate immediately with no further action required by you.  
Getting the most from your BenQ monitor  
15  
 
5. Picture optimization  
The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the AUTO key  
function. Press the AUTO key to optimize the currently displayed image to the screen.  
When you connect a digital video output using a digital (DVI) cable to your monitor, the AUTO key and the  
Auto Adjustment function will be disabled, because the monitor will automatically display the best image.  
Please ensure that the connected graphic card on your computer is set to the native resolution of the  
monitor when you use the AUTO key function.  
If you wish, you can always adjust the screen geometric settings manually using geometry menu  
items. To assist you in this endeavour, BenQ has provided a screen test image utility which you can  
use to check for screen color, grayscale and line gradient display.  
1. Run the test program auto.exe from CD-ROM. You could also use any other image, such as  
the desktop of your operating system. However, we recommend that you use auto.exe. As you  
run auto.exe, a test pattern displays.  
2. Press the AUTO key on the monitor.  
3. Press the MENU key to access the monitor On-Screen Display (OSD) menu.  
4. Use the W or X keys to select DISPLAY and press the ENTER key to enter the menu.  
5. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), press the W  
or X keys to select Pixel Clock and press the ENTER key. Then press the W or X keys to  
adjust the monitor until the noise disappears.  
6. If you notice a horizontal noise, press the W or X keys to select Phase and press the ENTER  
key. Then press the W or X keys to adjust the monitor until the noise disappears.  
16  
Picture optimization  
 
6. How to adjust your monitor  
The control panel  
1. AUTO”: Adjust vertical position, phase, horizontal position and pixel clock automatically.  
2. “MENU” key: Activate OSD main menu and return to the previous menu or exit OSD.  
3. W /Mode key: For Left/Decrease adjustment. The key is the hot key for Mode.  
4. X /Contrast/Brightness key: For Right/Increase adjustment. The key is the hot key for  
Brightness and Contrast.  
5. “ENTER” key: Enter sub menus and select items. For models with DVI inputs, this key is also  
the hot key for Input.  
6. “Power”: Turn the power on or off.  
OSD = On Screen Display.  
The hot-keys will display a graduated scale for adjusting the value of that setting, and will only operate  
while the OSD menu is not currently displaying. Hot-key displays will disappear after a few seconds of no  
key activity. See Hot key mode on page 18.  
How to adjust your monitor  
17  
   
Hot key mode  
The monitor keys perform as hotkeys to provide direct access to particular functions whenever the  
menu isn't currently displaying on-screen.  
Brightness and Contrast hot keys  
Press the X key to display the Brightness  
and Contrast indicators. Further press the  
the W or X keys, then the ENTER key to  
select Brightness or Contrast. The X key  
will increase the level, while the W key will  
decrease the level.  
To exit, press the MENU key.  
Mode hot key  
Press the W key continually to switch  
between the 5 modes for the main window,  
including Standard, Movie, Dynamics,  
Photo, and sRGB. The setting will take effect  
immediately.  
Input hot key (not available for analog-only models)  
Press the ENTER key to toggle between  
different PC video signal inputs that may be  
connected to your monitor.  
The setting will take effect immediately.  
See also Input on page 26.  
18  
How to adjust your monitor  
 
Main menu mode  
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.  
Press the MENU key to display the following main OSD menu.  
There are four main OSD menus:  
1
2
3
4
1. Display  
2. Picture  
3. Picture Advanced  
4. System  
Use the W (left) or X (right) keys to  
highlight a menu item, and press the  
ENTER key to enter the Menu item settings.  
The OSD menu languages may differ from the product supplied to your region, see “Language on page  
27” under “OSD Settings” for more details.  
For more information on each menu, please refer to the following pages:  
How to adjust your monitor  
19  
 
Display menu  
1. Press the MENU key to display the main  
menu.  
2. Press the W or X keys to select DISPLAY  
and then press the ENTER key to enter the  
menu.  
3. Press the W or X keys to move the  
highlight to a menu item and then press  
the ENTER key to select that item.  
4. Press the W or X keys to make  
adjustments or selections.  
5. To return to the previous menu, press the  
MENU key.  
Item  
Function  
Operation  
Range  
Auto  
Optimizes and adjusts the Press the ENTER key to  
Adjustment  
screen settings  
select this option and make  
automatically for you. The adjustment.  
AUTO key is a ‘hot-key’  
for this function.  
When you connect a  
digital video output  
using a digital (DVI)  
cable to your monitor,  
the AUTO key and the  
Auto Adjustment  
function will be disabled.  
20  
How to adjust your monitor  
 
H. Position  
V. Position  
Pixel Clock  
Adjusts the horizontal  
position of the screen  
image.  
0 to 100  
0 to 100  
0 to 100  
Adjusts the vertical  
position of the screen  
image.  
Adjusts the pixel clock  
frequency timing to  
synchronize with the  
analog input video signal.  
Not applicable to a digital  
input signal.  
Press the W or X keys to  
adjust the value.  
See also: Picture  
Phase  
Adjusts the pixel clock  
phase timing to  
0 to 63  
synchronize with the  
analog input video signal.  
Not applicable to a digital  
input signal.  
See also: Picture  
How to adjust your monitor  
21  
Picture menu  
1. Press the MENU key to display the main  
menu.  
2. Press the W or X keys to select PICTURE  
and then press the ENTER key to enter the  
menu.  
3. Press the W or X keys to move the  
highlight to a menu item and then press  
the ENTER key to select that item.  
4. Press the W or X keys to make  
adjustments or selections.  
5. To return to the previous menu, press the  
MENU key.  
Item  
Function  
Operation  
Range  
Brightness  
Adjusts the balance  
between light and dark  
shades.  
0 to 100  
Press the X key to  
increase the brightness  
and press the W key to  
decrease the brightness.  
The function is not  
available for use when  
DynamicContrast is  
on.  
Contrast  
Adjusts the degree of  
difference between  
darkness and lightness.  
0 to 100  
Press the X key to  
increase the contrast and  
press the W key to  
decrease the contrast.  
The function is not  
available for use when  
DynamicContrast is  
on.  
Sharpness  
Adjusts the clarity and  
visibility of the edges of  
the subjects in the image.  
1 to 5  
Press the X key to  
improve the crispness of  
the display and press the  
W key to have softness  
effect on the display.  
22  
How to adjust your monitor  
 
Color - Press ENTER to enter the Color menu.  
Normal  
Allows video and still  
photographs to be viewed  
with natural coloring.  
This is the factory default  
color.  
Bluish  
Applies a cool tint to the  
image and is factory  
pre-set to the PC industry  
standard white color.  
Press the W or X keys to  
select this option.  
Reddish  
User Mode  
Applies a warm tint to the  
image and is factory  
pre-set to the news print  
standard white color.  
Tailors the image color  
tint. The blend of the Red,  
Green and Blue primary  
colors can be altered to  
change the color tint of  
the image. Decreasing one  
or more of the colors will  
reduce their respective  
influence on the color tint  
of the image. e.g. if you  
reduce the Blue level the  
image will gradually take  
on a yellowish tint. If you  
reduce Green, the image  
will become a magenta  
tint.  
Red  
(0 to 100)  
Press the W or X keys  
and the ENTER key to  
select Red, Green, or Blue. Green  
(0 to 100)  
Blue  
(0 to 100)  
Then use the W or X  
keys to make the color  
adjustments.  
Reset Color  
Resets the User Mode  
custom color settings to  
the factory defaults.  
YES  
Press the W or X keys to  
change the settings.  
NO  
Press MENU to leave the Color menu.  
DynamicContrast The function is to  
Press the ENTER key to  
select this option. Press  
0 to 5  
(available when  
the Picture Mode  
is set to Photo,  
Dynamics, or  
Movie)  
automatically detect the  
distribution of an input  
visual signal, and then to  
create the optimal  
contrast. The higher the  
level, the more detailed  
picture possible will be  
displayed.  
the W or X keys to  
change the settings.  
Activating  
DynamicContrast will  
disable Brightness  
and Contrast controls.  
How to adjust your monitor  
23  
Picture Advanced menu  
1. Press the MENU key to display the main  
menu.  
2. Press the W or X keys to select PICTURE  
ADVANCED and then press the ENTER  
key to enter the menu.  
3. Press the W or X keys to move the  
highlight to a menu item and then press  
the ENTER key to select that item.  
4. Press the W or X keys to make  
adjustments or selections.  
5. To return to the previous menu, press the  
MENU key.  
Item  
Function  
Operation  
Range  
Picture Mode  
Selects a picture mode that  
best suits the type of  
images shown on the  
screen.  
Standard  
Press the W or X keys to  
change the settings.  
Movie  
Dynamics  
Photo  
Standard - for basic PC  
application.  
sRGB  
Movie - for viewing  
videos.  
Dynamics - for viewing  
landscape-specificvideos  
and playing games.  
Photo - for viewing still  
images.  
sRGB - for better color  
matching representation  
with the peripheral  
devices, such as printers,  
DSCs, etc.  
24  
How to adjust your monitor  
   
Senseye Demo Displays the preview of  
ON  
Press the W or X keys to  
change the settings.  
(available  
screen images under the  
selected mode from  
OFF  
when the  
Picture Mode  
Picture Mode. The screen  
is set to Photo, will be divided into two  
Dynamics, or  
Movie)  
windows; the left window  
demonstrates images of  
Standard mode, while the  
right window presents the  
images under the specified  
mode.  
Display Mode This feature is provided to  
allow aspect ratios other  
than 16:9 to be displayed  
without geometric  
Full  
Press the W or X keys to  
change the settings.  
Aspect  
distortion.  
Full - Scales the input  
image to fill the screen.  
Ideal for 16:9 aspect  
images.  
Aspect - The input image  
is displayed without  
geometric distortion  
filling as much of the  
display as possible.  
For the first time using this  
monitor with the resolution  
1360x768, the default  
Display Mode is Aspect.  
Aspect is not available  
when the video content is  
in a 16:9 aspect ratio.  
How to adjust your monitor  
25  
 
System menu  
1. Press the MENU key to display the main  
menu.  
2. Press the W or X keys to select SYSTEM  
and then press the ENTER key to enter the  
menu.  
3. Press the W or X keys to move the  
highlight to a menu item and then press  
the ENTER key to select that item.  
4. Press the W or X keys to make  
adjustments or selections.  
5. To return to the previous menu, press the  
MENU key.  
Analog-only models do not have the Input  
function.  
Item  
Input  
Function  
Operation  
Range  
Selects the D-sub (analog)  
or DVI (digital) input. Use  
this to change the input to  
that appropriate to your  
video cable connection  
type.  
DVI  
Press the W or X keys to  
change the settings.  
D-sub  
Analog-only models do  
not have the Input  
function.  
26  
How to adjust your monitor  
   
OSD Settings - Press ENTER to enter the OSD Settings menu.  
Language  
Sets the OSD menu  
language.  
English  
Press the W or X keys to  
change the settings.  
French  
German  
Italian  
Spanish  
Polish  
Czech  
The language options  
displayed on your OSD  
may differ from those  
shown on the right,  
depending on the product  
supplied in your region.  
Hungarian  
Serbo-Croatian  
Romanian  
Dutch  
Russian  
Swedish  
Portuguese  
Japanese  
Traditional  
Chinese  
Simplified  
Chinese  
H. Position  
V. Position  
Display Time  
Adjusts the horizontal  
position of the OSD menu.  
0 to 100  
0 to 100  
Adjusts the vertical  
position of the OSD menu.  
Adjusts the display time of  
the OSD menu.  
5 Sec.  
Press the W or X keys to  
change the settings.  
10 Sec.  
15 Sec.  
20 Sec.  
25 Sec.  
30 Sec.  
How to adjust your monitor  
27  
 
OSD Lock  
Prevents all the monitor  
settings from being  
accidentally changed.  
When this function is  
activated, the OSD  
controls and hotkey  
operations will be  
disabled.  
YES  
Press the W or X keys to  
change the settings.  
NO  
To unlock the OSD  
controls when the OSD is  
preset to be locked, press  
and hold the "MENU" key  
for 15 seconds to enter  
the "OSD Lock" option  
and make changes.  
Alternatively, you may  
use the W or X keys to  
select "NO" in the "OSD  
Lock" submenu from the  
"OSD Settings" menu,  
and all OSD controls will  
be accessible.  
Press MENU to leave the OSD Settings menu.  
DDC/CI*  
Allows the monitor  
Press the ENTER key to  
ON  
settings to be set through  
the software on the PC.  
select this option. Press the  
OFF  
W or X keys to change the  
settings.  
Information  
Reset All  
Displays the current  
monitor property settings. select this option.  
Resets all mode, color and  
geometry settings to the  
factory default values.  
Press the ENTER key to  
YES  
Press the W or X keys to  
change the settings.  
NO  
*DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics  
Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for  
remote diagnostics.  
28  
How to adjust your monitor  
7. Troubleshooting  
Frequently asked questions (FAQ)  
The image is blurred:  
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select  
the correct resolution, refresh rate and make adjustments based on these instructions.  
How do you use a VGA extension cable?  
Remove the extension cable for the test. Is the image now in focus? If not, optimize the image by  
working through the instructions in the "Adjusting the refresh rate" section on the link  
"Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction losses  
in extension cables. You can minimize these losses by using an extension cable with better  
conduction quality or with a built-in booster.  
Does the blurring only occur at resolutions lower than the native (maximum) resolution?  
Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the  
native resolution.  
Pixel errors can be seen:  
One of several pixels is permanently black, one or more pixels are permanently white, one or  
more pixels are permanently red, green, blue or another color.  
Clean the LCD screen.  
Cycle power on-off.  
These are pixels that are permanently on or off and is a natural defect that occurs in LCD  
technology.  
The image has a faulty coloration:  
It has a yellow, blue or pink appearance.  
Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution”  
message box to reset the color settings to the factory defaults.  
If the image is still not correct and the OSD also has faulty coloration, this means one of the three  
primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is  
bent or broken off, please contact your dealer to get necessary support.  
No image can be seen:  
Is the prompt on the display illuminated in green?  
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this means  
you are using a display mode that this monitor does not support, please change the setting to one  
of the supported mode. Please read the “Preset display modes” section from the link  
"Adjusting the Screen Resolution".  
Faint shadow from the static image displayed is visible on the screen:  
Activate the power management function to let your computer and monitor go into a low  
power "sleep" mode when not actively in use.  
Use a screensaver to prevent the occurrence of image retention.  
Troubleshooting  
29  
   
Is the prompt on the display illuminated in orange?  
If the LED is illuminated in orange, the power management mode is active. Press any button on  
the computer keyboard or move the mouse. If that does not help, check the signal cable  
connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.  
Is the prompt on the display not illuminated at all?  
Check the power supply mains socket, the external power supply and the mains switch.  
The image is distorted, flashes or flickers:  
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select  
the correct resolution, refresh rate and make adjustments based on these instructions.  
You are running the monitor at its native resolution, but the image is still distorted.  
Images from different input sources may appear distorted or stretched on the monitor running at  
its native resolution. To have the optimal display performance of each type of input sources, you  
can use the "Display Mode" function to set a proper aspect ratio for the input sources. See Display  
Mode on page 25 for details.  
The image is displaced in one direction:  
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select  
the correct resolution, refresh rate and make adjustments based on these instructions.  
The OSD controls are inaccessible:  
To unlock the OSD controls when the OSD is preset to be locked, press and hold the “MENU”  
key for 15 seconds to enter the “OSD Lock” option and make changes.  
Alternatively, you may use the W or X keys to select “NO” in the “OSD Lock” submenu from  
the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.  
Need more help?  
If your problems remain after checking this manual, please contact your place of purchase or  
e-mail us at: [email protected]  
30  
Troubleshooting  
 

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