BT SYNERGY 4100 User Manual

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

User Guide

BT SYNERGY 4100

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

This User Guide provides you with all

Got everything?

the information you need to get the

most from your phone.

BT Synergy

4000 handset

Base mains

power adaptor

(item code

032763)

•

BT Synergy

4100 base

Before you make your first call you will

need to set up your phone. Follow the

simple instructions in ‘Getting Started’,

on the next few pages.

BT Synergy

telephone line

cord

•

2 x AAA NiMH

rechargeable

batteries

IMPORTANT

Only use the telephone line

cord supplied

Need help?

If you have purchased

If you have any problems setting up or using your

BT Synergy 4100 please contact the Helpline on

0870 605 8047 or email [email protected].

Alternatively, you may find the answer in ‘Help’ at the

back of this guide.

a BT Synergy 4100 multiple

pack you will also have the

following items for each handset:

BT Synergy

4000 additional

handset

2 x AAA NiMH

rechargeable

batteries

•

BT Synergy

4000 charger

Mains power

supply for

•

charger (item

code 032765)

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

In this guide

Getting started

Paging . . . . . . . . . . . . . . . . . . . . . . . . .20

255 Name and number phonebook . . .21

Store a name and number . . . . . . . . . .21

View/check details for an entry . . . . . .22

Dial an entry . . . . . . . . . . . . . . . . . . . .22

Edit a name and number . . . . . . . . . . .23

Delete a name and number . . . . . . . . .23

Copy an entry to another handset . . . .24

Copy the entire phonebook to another

handset . . . . . . . . . . . . . . . . . . . . . . . .25

Copy to or from a SIM card . . . . . . . . .26

Access code . . . . . . . . . . . . . . . . . . . . .28

Change the SIM code . . . . . . . . . . . . .28

Location . . . . . . . . . . . . . . . . . . . . . . .7

Setting up . . . . . . . . . . . . . . . . . . . . . .7

Setting up for multiple packs . . . . . . . .8

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . .10

Handset display icons . . . . . . . . . . . . .11

Base buttons and LEDs . . . . . . . . . . . .12

Navigating the menus . . . . . . . . . . . . .13

Character map . . . . . . . . . . . . . . . . . .13

Menu map . . . . . . . . . . . . . . . . . . . . . .14

Using the phone

Switch the handset power on/off . . . . .15

Make an external call . . . . . . . . . . . . . .15

Preparatory dialling . . . . . . . . . . . . . . .15

End a call . . . . . . . . . . . . . . . . . . . . . .15

Receive a call . . . . . . . . . . . . . . . . . . . .16

Earpiece volume . . . . . . . . . . . . . . . . .16

Secrecy . . . . . . . . . . . . . . . . . . . . . . . .17

Handsfree . . . . . . . . . . . . . . . . . . . . . .17

Redial the last number called . . . . . . . .18

Redial a number from the redial list . . .18

Copy a number from the redial list . . . .19

Delete a redial number . . . . . . . . . . . .19

Delete all redial numbers . . . . . . . . . .20

Keypad lock . . . . . . . . . . . . . . . . . . . . .20

Handset settings

Handset ringer volume . . . . . . . . . . . .29

Handset ringer melody . . . . . . . . . . . .29

Handset earpiece volume . . . . . . . . . .30

Auto answer . . . . . . . . . . . . . . . . . . . .31

Handset name . . . . . . . . . . . . . . . . . . .31

Display language . . . . . . . . . . . . . . . . .32

Warning tones . . . . . . . . . . . . . . . . . . .32

Base settings

Base ringer volume . . . . . . . . . . . . . . .34

Base ringer melody . . . . . . . . . . . . . . .34

PIN code . . . . . . . . . . . . . . . . . . . . . . .35

Dial mode . . . . . . . . . . . . . . . . . . . . . .35

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

In this guide

Restore default settings . . . . . . . . . . . .36

Default settings . . . . . . . . . . . . . . . . . .37

Writing tips for standard text entry . . .50

Receiving and reading text messages . .51

Read, edit, send texts stored in

Date and time settings

the outbox . . . . . . . . . . . . . . . . . . . . .54

Service Centre numbers . . . . . . . . . . . .55

Adding or changing Service

Set the time . . . . . . . . . . . . . . . . . . . .38

Set the date . . . . . . . . . . . . . . . . . . . .38

Set the alarm . . . . . . . . . . . . . . . . . . . .39

Silence the alarm . . . . . . . . . . . . . . . .39

Centre numbers . . . . . . . . . . . . . . . . . .56

Select a Send Service Centre number . .57

Message alert beeps . . . . . . . . . . . . . .58

User Areas . . . . . . . . . . . . . . . . . . . . . .58

Set a user area . . . . . . . . . . . . . . . . . .59

How callers send a text to a user area .60

Open a user area . . . . . . . . . . . . . . . . .60

Edit a user area . . . . . . . . . . . . . . . . . .61

Delete a user area . . . . . . . . . . . . . . . .62

Check the list of sub addresses . . . . . .62

Check the common box sub address . .63

Change auto save setting . . . . . . . . . .64

BT Calling Features

Caller Display . . . . . . . . . . . . . . . . . . .40

Call list . . . . . . . . . . . . . . . . . . . . . . . .40

View and dial from the Calls list . . . . . .40

Copy a Calls list number

to the phonebook . . . . . . . . . . . . . . . .41

Delete a Calls list number . . . . . . . . . .42

Delete the whole Calls list . . . . . . . . . .42

Call Waiting . . . . . . . . . . . . . . . . . . . . .43

Voice Mail/Message Waiting . . . . . . . .44

Using additional handsets

Text Messaging

Subscribe to the text messaging

Registering your handset . . . . . . . . . . .65

Select a base . . . . . . . . . . . . . . . . . . . .66

De-register a handset . . . . . . . . . . . . .67

Internal calls . . . . . . . . . . . . . . . . . . . .67

Transferring calls . . . . . . . . . . . . . . . . .68

3-Way Call . . . . . . . . . . . . . . . . . . . . . .68

service . . . . . . . . . . . . . . . . . . . . . . . . .45

Cost of the fixed line service . . . . . . . .45

Send a text message . . . . . . . . . . . . . .46

Entering text . . . . . . . . . . . . . . . . . . . .49

Standard text entry . . . . . . . . . . . . . . .50

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

In this guide

Help . . . . . . . . . . . . . . . . . . . . . . . . . .70

General information

Replacing the handset batteries . . . . . .76

Safety information . . . . . . . . . . . . . . . .76

Cleaning . . . . . . . . . . . . . . . . . . . . . . .77

Environmental . . . . . . . . . . . . . . . . . . .77

Product disposal instructions . . . . . . . .77

Guarantee . . . . . . . . . . . . . . . . . . . . . .78

Returning your phone . . . . . . . . . . . . .78

How many telephones can I have? . . . .78

R&TTE . . . . . . . . . . . . . . . . . . . . . . . .79

Declaration of Conformance . . . . . . . .79

Connecting to a switchboard . . . . . . . .80

Inserting a pause . . . . . . . . . . . . . . . . .80

Recall . . . . . . . . . . . . . . . . . . . . . . . . .80

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting started

WARNING

Location

Do not place your BT Synergy 4100

in the bathroom or other humid

areas.

You need to place your BT Synergy 4100 within 2 metres

of the mains power socket and telephone socket so that

the cables will reach.

Handset range

The BT Synergy 4100 has a range

of up to 300 metres outdoors

when there is a clear line of sight

between the base and handset.

Any obstruction between the base

and handset will reduce the range

significantly. With the base indoors

and handset either indoors or

outdoors, the range will normally

be up to 50 metres. Thick stone

walls can severely affect the range.

Make sure it is at least 1 metre away from other

electrical appliances to avoid interference.

Your BT Synergy 4100 works by sending radio signals

between the handset and base. The strength of the

signal depends on where you site the base. Putting it as

high as possible ensures the best signal.

Signal strength

The

icon on your handset

Setting up

indicates when you are in range.

When you move out of range of the

base, the out of range tone will

sound every minute. This tone is

repeated until you move back into

range.

1. Push the mains power cord into the underside of the

base until you hear it click into place and connect the

other end into the mains power wall socket. The green

Power/In use light comes on.

IMPORTANT

The base station must be plugged

into the mains power socket at all

times. Do not connect the telephone

line until the handset is fully charged.

Only use the power and telephone

cables supplied with the product.

Which socket?

Power socket

Telephone line socket

Power adaptor cable

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting started

If you have purchased a multiple

handset pack, you should use the

mains power adaptor with the

clear connector for the base.

The power adaptor(s) with the red

connector is for the chargers(s).

2. Rechargeable batteries are already fitted in your

handset. To activate the batteries, pull the plastic tab

away from the bottom of the handset as shown.

The red Charging light stays on

even when the batteries are fully

charged.

3. Place the handset on the base to charge for at least 24

hours. The red Charging light comes on. When the

handset is fully charged the display shows the symbol.

Talk/Standby time

In ideal conditions, fully charged

handset batteries should give up to

10 hours talk time or up to 100

hours standby time on a single

charge. The base must remain

plugged in to the mains and

switched on at all times.

4. After 24 hours, plug one end of the telephone line cord

into the socket marked

on the underside of the base

and the other end into the telephone wall socket.

Only use the telephone line cord supplied.

Note that new batteries do not

reach full capacity until they have

been in normal use for several days.

Setting up for multiple packs

Battery low warning

If the symbol flashes in the

display and you hear a warning

beep every 10-15 seconds, you

will need to recharge the handset

before you can use it again.

If you have purchased a BT Synergy 4100 multiple pack,

you will also need to follow the instructions shown below

to prepare any additional handsets and chargers for use.

For each additional handset and charger:

During charging, the symbol

will scroll in the display.

1. Connect the power adaptor with the red connector to the

charger and switch on.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting started

Battery performance

To keep your batteries in the best

condition, leave the handset off

the base for a few hours at a time.

Running the batteries right down

at least once a week will help them

last as long as possible.

The charge capacity of

rechargeable batteries will reduce

with time as they wear out, giving

the handset less talk/standby time.

Eventually they will need to be

replaced. New batteries are

available from the BT Synergy

4100 Helpline on 0870 605 8047.

For instructions on how to install

new batteries, see page 75.

Power adaptor cable

2. Rechargeable batteries are already fitted in your

handset. To activate the batteries, pull the plastic

tab away from the bottom of the handset as shown

previously.

After charging your handset for the

first time, subsequent charging

time is about 6–8 hours a day.

Batteries and handset may become

warm during charging. This is

normal.

3. Place the handset on the charger and charge for at least

24 hours. The red charging light will come on.

Your BT Synergy 4100 additional handset comes pre-

registered to the base. The handset number will be

shown on the display.

Your BT Synergy 4100 is ready for use.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting to know your phone

Handset buttons

Calls light

Illuminates when the line is in use.

Flashes when receiving a call.

Display with backlight

Option button (middle)

In standby or talk mode, press to

open the Phonebook, page 21.

Option button (right)

In talk mode, press to switch

mute on/off, page 17.

Option button (left)

In standby or talk mode, when the

symbol is displayed, press to open

the Calls list, page 40.

In menu mode, press to confirm

a displayed option.

End call/ Delete/Keypad lock

In talk mode, press to end a call,

page 15.

In menu mode, press to go back to

the previous screen.

In entry mode, press to delete

Menu/Volume +/Scroll Up

In standby mode, press to access

and scroll through the menu

options, page 13.

digits.

In menu mode, press and hold to

exit and return to standby page 13.

In standby mode, use to lock the

keypad, page 20.

In talk mode, press to increase the

handset earpiece volume, page 16.

Calls/Volume -/Scroll Down

In standby mode, press to access

and scroll through the menu

options, page 13.

Use to scroll up through the

phonebook and Calls list.

Talk / Handsfree

In standby mode, press to make or

receive calls, page 15.

In talk mode, press to decrease the

handset earpiece volume, page 16.

In talk mode, use to switch

handsfree on and off, page 17.

Use to scroll down through the

phonebook and Calls list.

Recall/Call Waiting/Intercom

For use with a switchboard/PBX

and BT Calling Features.

Keypad

Use to enter digits and characters.

Last number redial/Pause

In standby mode, use to redial any of

the last 20 numbers called, page 18.

For use with Call Waiting, page 43.

LNR

In standby mode, use to make an

Int

internal call, page 67.

In talk mode, press to enter a pause

in a number, page 80.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting to know your phone

Handset display icons – These are the symbols you will see on your handset’s screen.

Time

Date

Shows the time in hours and minutes.

Shows the date in day/month format.

Handset name

The handset name is

displayed in standby mode.

Handset number

The handset number

is displayed in standby

mode.

BT Synergy 1

Number of Calls list* entries

Displays the number of

unanswered calls.

Battery levels

Range

Handset Int

Shows handset battery status.

Scrolls when the handset is

charging in the base.

Displayed in standby mode to

indicate handset is in range of

the base. Flashes if you go out

of range.

Displayed when an internal

call is being received or in

progress.

Phonebook

Select icon to view the

phonebook.

Handsfree Speaker

Displayed when in handsfree

mode.

Keypad lock

Displayed when the keypad is

locked.

Calls list*

Alarm Bell

Flashes to indicate new Calls

list entries.

Handset Ext

Displayed when an alarm is

set.

Displayed when an external

call is being received or in

progress.

Envelope

Flashes to indicate new text

messages in the Inbox.

* For these features to work you must subscribe to your Network Provider’s Caller Display* and/or Call Waiting* service. A quarterly fee may be payable.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting to know your phone

Base buttons and LEDs

Find Handset/Page

Press to find/page handset(s),

page 20.

SIM Reader

Insert your mobile phone

SIM card here to copy to and

from the phonebook, page 26.

Charging light (RED)

Comes on when the handset

is charging on the base.

Power/In use light (GREEN)

On when the power is on.

Flashes when the handset is in use.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting to know your phone

Navigating the menus

Your BT Synergy 4100 has an easy to use menu system.

Each menu has a list of options, which you can see on

the menu map on the following page.

When the handset is switched on and in standby:

1. Press

to open the main menu then press

repeatedly to scroll to the menu option you

want.

Option buttons

2. Press the OK

option button to select a menu option

option button to go back to the

Option buttons

Press to select the option

displayed on the screen.

or the Back

previous screen.

Exit or go back one level

in the menu

Character map

Press

to go back one level.

The following table shows you where each letter and

punctuation character can be found. This will be helpful

when storing a name in the phonebook, see page 21.

Press and hold

standby.

to return to

If no buttons are pressed for 30

seconds, the handset reverts to

standby automatically.

Button Upper case Lower case

1@$¥∑€%/◊ 1@$¥∑a%/

PQRS7

I ∑

pqrs7

ABC2ÄÅÆ

DEF3É∆

abc2äàåæç

TUV8Ü0

WXYZ9

0!?¡¿&§

tuv8úü

wxyz9

def3èé

ghi4i

jkl5

GHI4

JKL5

0!?¡¿&§

.,”’:;+-=<> .,”’:;+-=<>

MNO6ÑÖO mno6ñöo

#()[]{}_\|~^

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Getting to know your phone

Menu map

TXT Menu

Handset Settings

Base Settings

Date & Time Settings

Set Date

Registration

Write Message

Inbox

Handset Ringer Volume Base Ringer Volume

Handset Ringer Melody Base Ringer Melody

Select Base

Set Time

Outbox

Handset Ear Volume

Auto Answer

PIN Code

Set Alarm

De-Register Handset

TXT Settings -

Server number

Server Activation

Dial Mode

Handset Name

Language

Restore Settings

Sub Address

Checking

Warning Tones

Message Alert

Common Box

Sub Address

User Boxes Settings

Send Option Save

Phonebook menu

No entries stored:

Phonebook menu

Add entry Copy from SIM* Access Code

Entries stored:

Phonebook menu

Add entry Show Details Edit Entry Delete Entry Copy Entry Copy Phonebook SIM Copy* Access Code SIM code*

To be able to use this feature, you must ensure that your mobile phone SIM card is inserted into the SIM reader slot on your BT Synergy 4100.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Switch the handset power on/off

LNR

Press and hold

to switch off.

LNR

Press

to switch back on.

Make an external call

When you make a call, the Calls

light on the handset comes on and

the In Use light on the base

flashes.

1. Lift the handset and press

. The

icon is displayed.

2. When you hear the dialling tone, dial the telephone

number you want.

Call timer

Your handset will automatically

time the duration of all external

calls. The handset display shows

the call duration both during and

for a few seconds after your call.

Preparatory dialling

1. Enter the number first. If you make a mistake, press

to delete the last digit.

Press

digits

to delete any incorrect

2. Press

to dial.

The

symbol on the display

indicates when you are in range of

the base. If the symbol flashes and

you hear a warning beep, you are

out of range and will need to move

closer to the base.

End a call

1. Press

Place the handset back on the base/charger.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Receive a call

Caller Display

If you have subscribed to your

network’s Caller Display service,

the caller’s number (or name

if stored in the phonebook) is

displayed. See page 40 for

more information.

When you receive a call, the phone rings and the Calls

light on the handset flashes. The or symbol

flashes in the display to let you know if it is an external

or internal call.

Auto answer

1. If your handset is on the base, pick it up to answer the call.

As long as you have auto answer

set to ON you can just pick the

handset up off the base/charger to

answer a call. If you have switched

it off, you will need to press

Auto answer ON is the default

setting.

If your handset is off the base, press

Earpiece volume

During a call you can adjust the volume of the

earpiece/handset receiver.

1. Press

to increase or decrease the volume.

As you increase or decrease the volume, the boxes on

the display show the volume level.

Maximum volume

Mid volume

Minimum volume

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Secrecy

During a call, you can talk to someone nearby without

your caller hearing.

1. Select Sec option. SecrecyOnappears in the display and

your caller cannot hear you.

2. Select Off option to return to your caller.

Handsfree

Handsfree lets you talk to your caller without holding the

handset. It also enables other people in the room to

listen to your conversation over the loudspeaker.

Make a call in handsfree

During a handsfree call, press

1. Dial the number then press

to change the volume.

2. Press

again. The icon is displayed and you hear

To switch handsfree off and return

to the handset at any time, press

your call over the loudspeaker.

3. Press

to end the call.

Answer a call in handsfree

When the phone rings:

1. Press twice. The call is transferred to the loudspeaker.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Switch to handsfree during a call

During a call:

1. Press

2. Press

. The call is transferred to the loudspeaker.

to end the call.

Redial

The last 20 telephone numbers called are saved to a

redial list. You can then select any of the numbers to

redial, delete or copy to the phonebook.

Redial the last number called

LNR

1. Press

, wait for the dialling tone then press

The last number you called is displayed and dialled.

Redial a number from the redial list

If the number is stored in the

Directory and a name/number

match is found, the name will be

displayed instead.

1. Press ^LNR. The last number called is displayed.

2. Use

to scroll through the redial list to the

number you want.

Redial numbers can be up to 32

digits long.

3. Press to redial.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Copy a number from the redial list to the

phonebook

1. Press ^LNR. The last number called is displayed.

2. Use

to scroll to the number you want then

select the Copy option. EnterNameis displayed.

3. Enter a name using the keypad (as shown on page 21)

Press

to delete any unwanted

then select the OK option. EnterNumberis displayed.

digits and then enter new ones

using the keypad.

4. Edit the number if you need to, then select the OK

option to confirm.

You will not be able to copy a

number to the phonebook if the

phonebook is already full. If you try

to, the display will show Directory

Full. You will need to delete a

number in the phonebook first, see

page 23.

5. The ringer melody options are displayed. Use

to scroll through the options. When you hear the

melody you want, select the Saveoption to confirm.

Display shows EntrySaved.

6. Press and hold

to exit and return to standby.

The copy option will not be

presented if the redial number

already appears in the phonebook.

Delete a redial number

1. Press ^LNR. The last number called is displayed.

2. Use

to scroll to the number you want then

select the Del option. DeleteEntry? is displayed.

If you decide not to delete, select

Saveoption.

3. Select the Del option to confirm. EntryDeletedis

displayed.

4. Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Delete all redial numbers

1. Press ^LNR. The last number called is displayed.

2. Press and hold the Del option for 3 seconds. Clear

Dialled Calls?is displayed.

3. Select the Del option to confirm. RedialListDeleted

is displayed.

Keypad lock

You can lock the keypad so that it cannot be used

accidentally while carrying it around.

If you press any button while the

keypad lock is on, the display will

show PressUnlockthen

seconds and then return to

standby.

for 3

To lock the keypad:

1. Press

symbol .

then press

. The display shows the

IMPORTANT

If the keypad is locked you will

NOT be able to dial the emergency

numbers 999 and 112.

To unlock the keypad:

1. Select the UNLOCK option then press

. The display

will return to standby.

Paging

You can alert a handset user that they are wanted or

locate a missing handset.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Paging calls cannot be answered

by a handset.

1. Press

2. Press

on the base. The paged handset(s) rings

to stop the paging ring

The paging ring will stop

automatically after 30 seconds

if no button is pressed and your

handset will return to standby.

Press any button on the handset.

255 Name and number phonebook

You can store up to 255 names and numbers in the

phonebook. Names can be up to 13 characters long and

numbers up to 24 digits. You can also select different

ring tones for phonebook entries.

Entering names

There is a character map on page

13 to help you when entering names.

Use the keypad letters to enter

names, e.g. to store TOM:

Press

once to enter ^T

three times to enter ^O

once to enter ^M

Store a name and number

1. Select the

option.

Writing tips

2. When storing the first entry: AddEntryis highlighted,

Press

to delete the last character

press OK to select.

or digit.

Select A-a option to switch between

upper and lower case.

When storing further entries: press Opt to display Add

Entry, then press OK to select.

Press

Use

to insert a space.

3. EnterNameis displayed. Enter the name using the

and

for

other punctuation characters, see

page 13 for full character map.

keypad.

4. Select OK option to confirm. EnterNumberis displayed.

You MUST enter a name and a

number, otherwise the display will

show ^Error.

5. Enter the telephone number using the keypad.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Entering numbers

6. Select OK option to confirm.

Make sure you enter the full

7. The ringer melody options are displayed. Use

telephone number including the

dialling code if you subscribe to a

Caller Display service and want the

name of your caller displayed

instead of the number.

to scroll through and hear a sample of each melody.

When you hear the melody you want, press Save to

confirm. Display shows EntrySaved.

To enter a pause in a phonebook

8. Press and hold

to exit and return to standby.

LNR

number, press

and a P will be

displayed. For more information on

pauses, see page 80.

View/check details for an entry

The ringer melody option means

that when you receive a call from a

number stored in your phonebook

the ringtone you choose will be

played.

1. Select the

is displayed.

option. The phonebook entry you used last

2. Use

to scroll and find the entry you want or

search alphabetically.

To assign a ringtone to a specific

caller you must subscribe to a

Caller Display Service from your

network provider. For more

information, see page 40.

3. Select Opt then press

to display Show

Detailsand select OK.

All the details for this entry are displayed: the name, the

number, and the selected ringer melody.

To search alphabetically

Press the relevant keypad button,

e.g. for TOM, press

through the entries under T.

then scroll

Dial an entry

1. Select the

is displayed.

option. The phonebook entry you used last

2. Use

to scroll and find the entry you want or

search alphabetically.

3. Press to dial the displayed number.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

To search alphabetically

Press the relevant keypad button,

e.g. for TOM, press then scroll

Edit a name and number

1. Select the

is displayed.

option. The phonebook entry you used last

through the entries under T.

2. Use

to scroll and find the entry you want to

edit or search alphabetically character.

3. Select Opt, then use

to display EditEntry

and select OK.

4. EditNameand the name are displayed. Use

to delete

any incorrect characters, then enter new ones using the

keypad and select OK to confirm. EditNumberis

displayed.

5. Use

to delete any incorrect digits, then enter new

ones using the keypad and select OK to confirm.

6. The ringer melody options are displayed. Use

to scroll through the options. When you hear the

melody you want, press Save to confirm. Display shows

EntrySaved.

7. Press and hold

to exit and return to standby.

Delete a name and number

1. Select the

is displayed.

option. The phonebook entry you used last

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

2. Use

to scroll and find the entry you want to

edit or search alphabetically.

If you decide not to delete, select

the Save option.

3. Select Opt, then use

to display Delete

Entryand select OK.

To search alphabetically

Press the relevant keypad button,

4. DeleteEntry?and the entry details are displayed.

e.g. for TOM, press

then scroll

Select Del to delete, Entrydeletedis displayed.

through the entries under T.

Copy an entry to another handset

When you have more than one handset registered to

your BT Synergy 4100 base, you can use this feature to

copy entries between handsets.

1. Select the

is displayed.

option. The phonebook entry you used last

2. Use

to scroll to the entry you want to copy

(or search alphabetically).

3. Select Opt, then use

to display CopyEntry

and select OK.

4. Using the keypad, enter the number of the handset you

want to copy to and select OK.

The display shows PleaseWaitthen Copyingto

HandsetX(where X is the selected handset).

5. At the receiving handset the display shows CopyEntry?

select OK to confirm.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

The display then shows CopyingFromHandsetX. When

copying is complete the new entry will be displayed in

the phonebook list.

6. At the original handset a beep will confirm the entry has

been copied.

Press and hold

to exit and return to standby.

Copy the entire phonebook to another handset

When you have more than one handset registered to

your BT Synergy 4100 base, you can use this feature to

copy the entire phonebook from one handset to another.

This will save you having to copy each entry over

manually.

1. Select the

is displayed.

option. The phonebook entry you used last

2. Use

to scroll to the entry you want to copy

(or search alphabetically).

3. Select Opt, then use

to display Copy

Phonebookand select OK.

4. Using the keypad, enter the number of the handset you

want to copy to and select OK.

The display shows PleaseWaitthen CopyingtoHandset

X(where X is the selected handset).

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

Problems copying numbers

5. At the receiving handset the display shows Replace

If you try to copy a phonebook

entry to another handset and the

other handset is switched off, out

of range, or the number of the

handset you have entered is

unavailable, you will hear the

error tone.

Phonebook?select OK to confirm.

The display then shows CopyingFromHandsetX. Each

entry will then be copied in turn.

6. At the original handset a beep will confirm when all entries

If you try to copy the entire

phonebook to another handset and

the other handset is switched off,

out of range, or the number of

the handset you have entered is

unavailable, ^{CopyPhonebookFail}

will be displayed.

have been copied.

Press and hold

to exit and return to standby.

Copy to or from a SIM card

Stored ringer melodies you have

assigned to phonebook entries are

specific to the BT Synergy 4100

and will therefore not be copied to

another type of handset.

With the ‘SIM copy’ feature you can copy entries from

SIM Card to phonebook or from phonebook to SIM card.

So within minutes, you can have all your mobile contacts

saved onto your landline phone for quick and easy

dialling.

Please note that you cannot

remove the SIM tray from the

base completely.

1. Insert the SIM card into the SIM READER slot on the side

of the base.

2. Select

displayed.

option. The phonebook entry you used last is

SIM copy/write is to and from one

handset. To transfer entries to

other handsets after SIM copy it is

best to use the copy entry or copy

phonebook command in the

phonebook menu.

3. Select Opt, then use

to to display SIMCopy

and select OK.

4. Use

to display either Copy from SIM or

Copy to SIMand select OK.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

5. The display will show Please Waitwhile it checks your

SIM card, followed by one of the below results:

Copyingwill be displayed, followed by the entry name if

copying an entry or by % checked if reading a blank SIM

entry until copying is completed. Once complete the

number of entries copied will be displayed. If the

phonebook is full, Directory Fullwill be displayed.

Please ensure that you have copied

your mobile phone phonebook to

the SIM successfully.

Please Insert SIM Cardwill be displayed, if you have

not already inserted the SIM card into the base. Insert

the SIM card now and follow the above instructions.

SIM card PIN code:will be displayed if your SIM card is

PIN protected. Enter your SIM PIN code and press OK.

If the correct code is entered, copying will begin as

detailed above. If the incorrect PIN is entered, Incorrect

SIM Card PINis displayed and the display will return to

the PIN entry screen. If you enter the incorrect PIN a

second time (including attempts made on other devices),

SIM PIN Erroris displayed and the display will return to

the phonebook menu.

If you do not know your SIM card

PIN code or if you lock the SIM,

please contact your mobile

phone/SIM provider.

You only have two attempts to

enter your PIN code correctly.

You will not be able to try a third

time as this could risk locking the

SIM. You will need to insert the

SIM back into another device, i.e.

your mobile and enter the PIN

correctly before trying to copy to

your BT Synergy again.

The PIN number will be displayed

as asterisks for security reasons.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using the phone

If your BT Synergy 4100 is

Access code

connected to a switchboard, you

may need to enter an access code

in the dialling sequence to be able

to connect to the outside line.

1. Select

2. Use

option.

to select Accesscodeand press OK.

The access code will not be used

when you dial the number yourself

(rather than for example from the

phonebook) to allow you to make

calls to other switchboard

3. On and Off are displayed as options. Either, select On to

activate prefix dialling. Code:is displayed. Enter the

prefix you require, e.g. 9 and select OK. You will hear a

confirmation beep and the display will return to the

phonebook menu. Or, select Off to deactivate prefix

dialling. The display will return to the phonebook menu.

extensions.

Change the SIM Code

1. Select

option. The phonebook entry you used last

is displayed.

SIM Country Code

These settings control the

2. Select Opt, then use

to display SIMCode

conversion of numbers from mobile

format which may include +44 and

may have the 0 removed from the

area code. You should not normally

need to alter these settings if you

are using your BT Synergy 4100 in

the UK and your mobile to call UK

numbers. If this is not the case,

then please call the BT Synergy

4100 Helpline for assistance on

0870 605 8047.

and select OK.

3. Use

to select either CountryCode, National

Codeor InternationalCodeand select OK.

4. Using the keypad, enter the dialling code and select

Save. You hear a confirmation beep.

5. Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Handset settings

Handset ringer volume

The handset has 6 ringer volume settings: Off and 1–5

where, 1=low and 5=high. The default setting is 5.

1. Press

until HandsetSettingsis displayed

then select the OK option.

2. HandsetRingerVolumeis displayed, select OK option.

You will hear a sample ring for all

settings (except Off).

3. Press

to display either ExternalVolumeor

InternalVolumethen select the OK option.

4. The current setting is highlighted. Press

highlight the volume you require.

5. Select the OK option and you will hear a confirmation

tone.

6. Press and hold

to exit and return to standby.

Handset ringer melody

The handset has 15 ringer melodies to choose from, 5

standard and 10 polyphonic.

1. Press

until HandsetSettingsis displayed

then select the OK option.

2. Press

until HandsetRingerMelodyis

displayed then select the OK option.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Handset settings

3. Use

to choose between ExternalMelodyor

InternalMelodythen select the OK option.

You will hear a sample ring on each

button press.

4. The current melody is highlighted and played. Press

to highlight the melody you want.

5. Select the OK option and you will hear a confirmation

tone.

6. Press and hold

to exit and return to standby.

Handset earpiece volume

The handset has 5 earpiece volume settings. The default

setting is 3.

1. Press

until HandsetSettingsis displayed

then select the OK option.

2. Press

until HandsetEarVolumeis displayed

then select the OK option.

3. Press

to select the volume you want and

select the OK option to confirm.

4. Press and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Handset settings

Auto answer

If you set Auto Answer to ON, when you receive an

incoming call and the handset is in the base, you can

pick it up to answer the call. You do not need to

press

1. Press

until HandsetSettingsis displayed

then select the OK option.

2. Press

until AutoAnsweris displayed then

select either the Onor Offoption and you will hear a

confirmation tone.

3. Press and hold

to exit and return to standby.

Handset name

You can give your handset a personalised name to

personalise if you are using more than one handset. The

maximum number of characters is 10.

1. Press

until HandsetSettingsis displayed

then select the OK option.

2. Press

until HandsetNameis displayed then

select the OK option.

3. Press to delete unwanted characters and enter a new

name using the keypad.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Handset settings

4. Select the OK option and you will hear a confirmation

tone.

5. Press and hold

to exit and return to standby.

Display language

You can change the language that is shown on your

handset display. The available languages include English,

Français, Deutsch, Italiano and Espanol.

1. Press

until HandsetSettingsis displayed

then select the OK option.

2. Press

until Languageis displayed then

select the OK option.

3. Press

to select the language you want.

4. Select OK option and you will hear a confirmation tone.

5. Press and hold

to exit and return to standby.

Warning tones

Your BT Synergy 4100 allows you to set beeps/warning

tones to alert you to various situations.

You can set a confirmation beep to sound each time a

keypad button is pressed and you can set a warning beep

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Handset settings

to sound when the batteries are low or when your

handset goes out of range.

1. Press

until HandsetSettingsis displayed

then select OK option.

2. Press

until WarningTonesis displayed then

select OK option.

3. Press

to select either KeyTones, Low

BatteryToneor OutOfRangeTone.

4. With the warning tone you want displayed, select either

the Onor Offoption and you will hear a confirmation

tone.

If you switch the handset key tones

off, you will not hear any

confirmation tones when

altering settings.

5. Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Base settings

Base ringer volume

The base has 6 ringer volume settings: Off or 1 to 5.

The default setting is 5.

1. Press

until BaseSettingsis displayed then

select the OK option.

2. BaseRingerVolumeis displayed, select OK option.

You will hear a sample ring for all

settings (except Off).

3. Press

4. Select the OK option and you will hear a confirmation tone.

5. Press and hold to exit and return to standby.

to highlight the volume you require.

Base ringer melody

The base has 5 ringer melodies to choose from.

1. Press

until BaseSettingsis displayed then

select the OK option.

2. Press

until BaseRingerMelodyis displayed

then select the OK option.

You will hear a sample ring on each

button press.

3. The current melody is highlighted and played. Press

4. Select the OK option and you will hear a confirmation tone.

5. Press and hold to exit and return to standby.

to highlight the melody you want.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Base settings

PIN code

Your BT Synergy 4100 has a security PIN code which you

will need to change some of the base settings. The

default setting is 0000. You may want to change this to

prevent unauthorised changes to your settings.

1. Press

until BaseSettingsis displayed then

select the OK option.

2. Press

until PINCodeis displayed then select

the OK option.

3. PINCode?is displayed. Enter the current 4 digit PIN

code and select the OK option.

4. NewPIN?is displayed. Enter a new 4 digit PIN code and

For security when you enter each

digit of the PIN code it will be

select the OK option.

displayed as a

5. ConfirmPIN?is displayed. Re-enter the new PIN code

and select the OK option. You will hear a confirmation

beep.

6. Press and hold

to exit and return to standby.

Dial mode

Your BT Synergy 4100 is pre-set to Tone dialling

(Tone/Time Break). If required you can change this

setting, the dial mode options are Tone/Time Break,

Tone/Earth or Pulse/Earth.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Base settings

1. Press

until BaseSettingsis displayed then

select the OK option.

2. Press

until DialModeis displayed then

select the OK option.

3. Press

to highlight the dial mode you want.

4. Select the OK option and you will hear a confirmation

tone.

5. Press and hold

to exit and return to standby.

Restore default settings

If you are registered to more than

one base and you try to restore the

default settings, you may need to

re-select the base you wish to use.

You can restore your BT Synergy 4100 to its default

(original) settings. Please note this will delete your

phonebook, redial and calls list.

1. Press

until BaseSettingsis displayed then

select the OK option.

2. Press

until RestoreSettingsis displayed

then select the OK option.

3. PINCode?is displayed. Enter your 4 digit PIN code and

select the OK option. The handset power switches off

and the base beeps. The handset will then switch itself

back on and show the standby display.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Base settings

Default settings

Handset Name

BT SYNERGY

Low Battery Tone

Out of Range Tone

Key Tones

Auto Answer

Handset Internal Ringer Melody

Handset Internal Ringer Volume

Handset External Ringer Melody

Handset External Ringer Volume

Earpiece Volume

Handset Language

Directory

English

Empty

Calls List

Redial List

Base Ringer Volume

Base Ringer Melody

PIN code

0000

Pause

3 Seconds

Tone/TBR

OFF

Dial Mode

Key Lock

Recall

100ms

OFF

Alarm

Date and Time

Jan 1st, 12:01

0800 58752

1470P1709400

Empty

SMS Incoming SC Number 1

SMS Outgoing SC Number 1

SMS Incoming SC Number 2

SMS Outgoing SC Number 2

SMS Common Box Sub Address

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Date and time settings

Set the time

If you subscribe to a Caller Display

1. Press

until Date&TimeSettingsis

Service from your network provider

the time will be set when you

receive your first call.

displayed then select OK option.

2. Press

until SetTimeis displayed, select the

OK option. The first digit is highlighted.

3. Enter the current time in 24-hour format, e.g. for

9:24pm press

, then select the OK

option. You will hear a confirmation tone.

4. Press and hold

to exit and return to standby.

Set the date

1. Press

until Date&TimeSettingsis

displayed then select OK option.

2. SetDateis displayed, select OK option. The first digit

is highlighted.

3. Enter the current date (dd/mm/yy) e.g. for 15^thFebruary

2006, press

, then select

OK option. You will hear a confirmation tone.

4. Press and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Date and time settings

Set the alarm

You can use your BT Synergy 4100 as an alarm clock.

1. Press

until Date&TimeSettingsis

displayed then select OK option.

2. Press

until SetAlarmis displayed. Select

the On option to set an alarm. The first digit is

highlighted.

3. Enter the time you want the alarm to sound in 24-hour

format, e.g. for 07:30am, press

then select the OK option.

4. Press

to select an alarm melody, then select

the OK option.

Select Oncefor a one-off alarm, or

select OnDailyif you want the

alarm to ring daily at the set time.

5. Press

to select Onceor On Daily, then

select the OK option. You will hear a confirmation tone.

6. Press and hold

to exit and return to standby.

Silence the alarm

1. Press the STOP option button.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

BT Calling Features

Caller Display

If you have subscribed to a Caller Display Service, you

will be able to see your caller’s number on your handset

display (provided it is not withheld) prior to answering

the call.

If your caller’s name and number are stored in the

phonebook and a name/number match is found, you will

see the caller’s name on the display instead.

To ensure that the caller’s name is

displayed, make sure you have

stored the full number, including

the dialling code in the

phonebook.

Calls list

The Calls list holds up to 50 telephone numbers (includes

Received and Missed Calls) and they are stored in the

order they were received. The caller’s details are stored

in the Calls list whether you answered the call or not. If a

call is received when the list is full, the oldest entry will

be deleted automatically.

IMPORTANT

To use Caller Display you must first

subscribe to the service from your

network provider. A quarterly fee

may be payable. For more

information on BT Calling Features

call BT free on 0800 800 150.

It may take a couple of seconds for

the display to show the telephone

number or name for an incoming

call. The display will initially display

ExternalCallfollowed by the

number.

When a new call is received in the Calls list the

icon

will flash on the display and the calls counter above the

icon shows how many new calls you have received.

Your BT Synergy 4100 can display

numbers up to 20 digits and

names up to 13 characters.

View and dial from the Calls list

1. Select the

option. The most recently received

If a caller has withheld their

number, ^Withheldwill be displayed.

number or name is displayed. Newis displayed when

a call is new (has not yet been viewed).

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

BT Calling Features

If the number is unavailable,

Unavailablewill be displayed.

2. Use

3. To dial a displayed number, press

dialled automatically and the display will show Dialling.

Or, Press and hold to exit and return to standby.

to scroll through the list.

. The number will be

If the call is from an international

number, ^{International}will be

displayed.

If the call is from the operator,

Operatorwill be displayed.

When all new calls have been viewed Newwill disappear

and the call counter will show the total amount of old

calls received.

If the call is from a payphone,

Payphonewill be displayed.

If the call is from a ringback

request, ^Ringbackwill be

displayed.

Copy a Calls list number to the phonebook

1. Select the

option. The most recently received

number or name will be shown.

2. Use

to scroll through the list to the number

you want.

3. Select the Copy option, EnterNameis displayed.

4. Enter a name using the keypad, then select the OK

See ‘Entering names’ and ‘Writing

tips’ on page 21.

option.

If you need to edit the number, use

to delete any unwanted digits,

then enter new ones using the

keypad.

5. EditNumberis displayed. Select the OK option to confirm.

6. The ringer melody options are displayed, use

to scroll through the options. You will hear a sample

of each melody, when you hear the one you want select

the Save option to confirm. Display shows EntrySaved.

7. Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

BT Calling Features

Delete a Calls list number

1. Select the

option. The most recently received

number or name will be shown.

2. Use

to scroll through the list to the number

you want.

3. Select the Del option. DeleteEntry?is displayed.

If you decide not to delete, select

the Save option.

4. Select the Del option again to confirm. EntryDeletedis

displayed and then the next entry in the Calls list.

5. Press and hold

to exit and return to standby.

Delete the whole Calls list

1. Select the

option. The most recently received

number or name will be shown.

2. Select and hold the Del option for 2 seconds. ClearCalls

List?is displayed.

If you decide not to delete, select

the Save option.

3. Select the Del option again to confirm. CallsList

Deletedis displayed and then the standby screen.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

BT Calling Features

Call Waiting

With Call Waiting, during a call, if another caller is trying

to reach you, you will hear a soft beep every 5 seconds.

If you have also subscribed to a Caller Display Service,

the caller’s number (or name if stored in the Directory)

will be shown on the display for 20 seconds, after this

time the display will return to your first caller’s details.

IMPORTANT

To use Call Waiting you must first

subscribe to the service from your

network provider. A quarterly fee is

payable.

For more information on BT Calling

Features call BT free on 0800 800

150.

Instead of the engaged tone, the second caller will hear

an announcement to hold as you are aware that they

are waiting.

The Call Waiting beep is not

audible to the person you are

speaking to.

To use Call Waiting

To answer the second call, without disconnecting from

your first caller:

Int

1. Press

. The first caller will be put on hold.

2. Press

again to return to the first caller, and then

press it^Ine^tach time you want to switch between the two

callers.

To disconnect the first call and take the waiting call:

1. Press

to end the call with the first caller. The handset

will then ring.

2. Press and continue your conversation with the

second caller.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

BT Calling Features

Voice Mail/Message Waiting

If you are connected to a compatible switchboard/PBX

and you have new voice messages waiting, the

symbol will flash in the display to alert you.

You can see the date and time the call was received and

the number for your voice mail server provider when you

view the Calls list (see page 40). While viewing the

number in the Calls list, press

to dial the server

number and then follow the instructions given to access

your messages.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Welcome to the BT text messaging Service on your BT

Synergy 4100. Your BT Synergy 4100 can send and

receive text messages from participating mobile

networks and compatible landline telephones in the UK.

IMPORTANT

You must subscribe to your

Network Provider’s Caller Display

service so that you can use text

messaging and you must not

withold your telephone number.

A quarterly fee may be payable,

please contact your network

provider for more details.

The fixed line text service is provided under BT’s terms

and conditions for telephone service. These can be found

by visiting the BT.com website at:

You may also send messages to

landline phones that are NOT text

compatible. Messages to non-

compatible lines will be connected

to voice text and delivered in

spoken words to the telephone as

a call. Please note that the

conversion can translate common

abbreviations and smileys etc, but

to ensure maximum clarity of

message delivery, abbreviations

etc should be used sparingly.

http://www.bt.com/terms/tor.htm

Subscribe to the text messaging service

When you send your first text message from your BT

Synergy 4100 you will automatically be registered for

the service.

On receipt of your first text through the service, the

system will send you a welcome text message back.

Two text phones connected to the

same phone line

You may also register by sending the word ‘Register’

to 00000 upon which you will receive a confirmation

message.

Text messages cannot be received

if two text messaging products are

plugged into the same telephone

line, e.g. two text phones. One

device must be unplugged or have

receive text disabled (please refer

to the product documentation) to

enable incoming text messages on

the other device.

Cost of the fixed line service

There is no subscription charge (other than the

subscription to Caller Display). Visit the BT.com website

(www.bt.com) to find out how much it costs to send a

text message (depends upon your call package).

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

At any time, press Back to go back

to the previous screen, or press

Send a text message

and hold

to standby.

to cancel and return

1. Press

option.

, TXTMenuis displayed. Select the OK

2. If you have set up personal user areas, press

to highlight the user area you want and press OK.

Enter your sub-address PIN code and press OK.

If you have not set up any user areas continue to

point 3.

For more information on personal

user boxes (sub-addresses), see

page 58.

3. WriteMessageis displayed. Select the OK option.

4. Use the keypad to write your message then select Opt.

Select the Clear option to delete

incorrect characters.

5. You can now use

to scroll and choose from

the following options:

Use

to move the

cursor through the text, if you

want to insert/delete text.

Sendto– Select OK.

For help with entering text, see

page 21.

Either enter the number you want to send to using the

keypad and select OK.

In the middle of the display, above

the middle option button the

number of remaining characters

is displayed.

Or, select

to open the phonebook and scroll

to search for the name you want and select OK.

Or, select to open the Calls list and scroll or

to search for the name/number you want and

select OK.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Select OK again to confirm and view the sending mode

options:

Press

to select Text, Faxor E-Mailand

select OK.

Additionally, you can select Opt to display further

sending options:

Press

to display Saveand select OK.

Save– will save to outbox so

messages can be sent/completed

later.

to select Onor Offand select OK.

AddSymbols– use to insert a punctuation symbol into

a text message.

Select OK to display the choice of symbols. Scroll

to the symbol you want and select OK. The

symbol is added to your text at the cursor.

Insertnumber– use to insert a number into a text

message. Numbers can be inserted from the phonebook or

calls list by pressing the button next to the relevant icon.

Select OK. Enter the number using the keypad and select

OK. The number is added to your text at the cursor.

Save– to save a message in the Outbox for sending

later.

Select OK. MessageSavedis displayed.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Delete– to delete a message.

Select OK. DeleteMessage?is displayed.

If the text is unsuccessful, the

message Unabletosendwill be

displayed.

Select Del to delete, MessageDeletedis displayed.

In order to send and receive text

messages you must not withhold

your number. On most networks

if you normally withhold your

number the 1470 prefix presents

your number for you.

Or select Saveto cancel deletion and MessageSavedis

displayed.

6. When sending a message, the display shows Sending

Message, then SendingTXTduring transmission and if

the message is sent successfully MessageSent.

Receiving a call while writing

a text

If you are writing a text and you

receive a call the text will be lost.

Sent messages are stored in the Outbox

Your BT Synergy 4100’s outbox is like a redial list.

It holds a copy of the latest sent messages, up to a

maximum of 50*. Each message has details of the

number where the message was sent, the time and

the date it was sent.

Messages stored without a number

are saved messages that have not

been sent.

* Maximum number of messages

across Inbox and Outbox and

Drafts is 50.

Saved messages are stored in the Outbox

If you save a message to complete and/or send later it

will be stored in the outbox. Messages that have not

been sent, will not show a telephone number with the

message details.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

If there is a problem sending a

message the display shows

Received messages are stored in the Inbox

MessageSendingFailedand the

handset returns to standby. If you

open the Outbox the message is

marked !as it is not sent. Your BT

Synergy 4100 will have 2 further

attempts at sending your message

at 10 minute intervals. If the

message fails to be sent on the

third attempt the message ^Sending

^Errorwill be displayed alongside

the message in the Outbox

Your BT Synergy 4100 can store up to 50* messages.

Entering text

A single text can be up to 160 characters. The number of

characters still available to use is shown in the top left

corner of the display as you enter each character.

(replacing the time and date).

For sentence case, select

For upper case, select

For lower case, select

Abc

ABC

abc

If another handset is on the line

when you try to send a text

message, you will see ^LineinUse

and the message will be stored in

the Outbox with the message Not

Sent. When the line becomes

available your BT Synergy 4100

will attempt to send the message

again.

To enter numbers, press and hold the relevant number

button until the number appears or press the button

until the number appears, e.g. to enter 3, press

four times.

When writing a message, if no

keypad button is pressed for 30

seconds the display will return to

idle and the message will not

be sent.

* Maximum number of messages

across Inbox and Outbox is 50.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Standard text entry

With standard text entry you can enter a word by

pressing each letter button a number of times to display

the character you want on the screen. For example, to

write the word “Hello”, press

twice,

See page 13 for the complete

character map.

three times,

three times and

three times.

Writing tips for standard text entry

1. If you make a mistake, press Clear to delete the last

character or digit to the left of the cursor.

2. Press

to move the cursor. Characters/digits

are entered to the left of the cursor.

3. Press and release

4. Press three times to add a smiley.

5. Press and hold as a shortcut to the ‘Add Symbols

table’ table, then use

to insert a space.

Symbol Table

. , ? ! @ ‘ “ –

to highlight the

symbol you want and select OK to insert it into your

message.

_ : ; ( ) + */

–

\ # = & % $ € ¥ C

6. To enter a number, press and hold the required number

< > [ ] { }| ~ ^ ¿

¿ ¡ § °

button until the number is displayed.

7. The cursor automatically moves to the right after a

couple of seconds. So when the next letter is on the

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

same button as the one you have just entered, wait for

the cursor to move to the right before trying to enter it.

Receiving and reading text messages

When you receive a new text message, the

symbol

flashes in the display and you will hear the new message

alert beeps (provided the alert beeps are set to on).

You will not be able to receive text

messages until you have first sent

a message. The first message sent

registers you with the text service.

1. Press

option.

, TXTMenuis displayed. Select the OK

2. Press

until Inboxis displayed. Select the

OK option.

For more information on personal

user boxes (sub-addresses), see

page 58.

3. If you have set up personal user areas, press

to highlight the user area you want and select the

OK option. Enter your sub-address PIN code and press

OK.

If you have not set up any user areas continue to

point 4.

4. The first ten characters of the newest message are

displayed first.

If a message has not been viewed

before, the

symbol will be

To view the full details for this message select the OK

option.

displayed to the left of the

message.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

To view the details for another message, press

to scroll and highlight the message you want and

then select the OK option.

For each message, you will see:

•

The sender’s name (if the sender’s details are stored in

your phonebook and a name/number match is found),

otherwise you will see the sender’s number.

The date and time the message was sent.

The full message.

•

Use

to move through the message.

Select Back to return to the message list.

5. When viewing a message:

Select Del to delete the displayed message. Delete

Message?is displayed. Select Del to delete or Save to

cancel deletion.

Select Opt, then use

of the following options:

to scroll and select any

Reply– to write and send a reply.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Select OK. Enter your message using the keypad, then

select Opt. Sendis displayed, select OK. The sender’s

number will be displayed. Select OK again to confirm.

Forward– to forward the message to another number.

Select OK. The message is displayed. Select Opt, Send

tois displayed, select OK.

If you want to edit the message

before forwarding, use Clear to

delete characters and enter new

ones using the keypad.

Either enter the number you want to send to using the

keypad or select a number from the phonebook or Calls

list and select OK. Select OK again to confirm. Press

to select the send mode and select OK. The

message will be sent.

DialNumber– to ring the number.

Select OK. The number is displayed, select OK again to

confirm.

Savenumber– to save number to the phonebook.

If the number is already stored in

the phonebook, this option will not

be displayed.

Select OK. Enter a name for the entry and select OK.

The number is displayed, select OK. Press

to select a ringer melody and select OK. EntrySavedis

displayed.

To edit the number, use

delete digits and enter new ones

using the keypad.

DeleteAll– to delete all messages in the Inbox.

Select OK. DeleteAllmessages?is displayed. Select

Del to delete or Save to cancel deletion.

6. Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Read, edit, send or delete texts

stored in the Outbox

1. Press

option.

, TXTMenuis displayed. Select the OK

2. Press

until Outboxis displayed. Select the

OK option.

3. If you have set up personal user areas, press

to highlight the user area you want and select the OK

option. Enter your sub-address PIN code and press OK.

If you have not set up any user areas continue to

point 4.

For more information on personal

user boxes (sub-addresses), see

page 58.

4. Press

to highlight the message you want

and select the OK option.

The message details are displayed.

5. When viewing a message:

Select Del to delete the displayed message. Delete

Message?is displayed. Select Del to delete or Save to

cancel deletion.

Select Opt, then use

of the following options:

to scroll and select any

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Sendtois displayed, select OK.

Either enter the number you want to send to using the

keypad or select a number from the phonebook or

Calls list and select OK. Select OK again to confirm.

Press

to select the send mode and select OK.

The message will be sent.

EditTextis displayed, select OK.

The message is displayed. Edit the text using the keypad.

Use Clear to delete incorrect chartacters/digits. When the

text is ready to send, select Opt to display Sendtoand

follow the instructions shown above.

DeleteAll– to delete all messages in the Outbox.

Select OK. DeleteAllmessages?is displayed.

Select Del to delete or Save to cancel deletion.

6. Press and hold

to exit and return to standby.

Service Centre numbers

To send and receive text messages you need the

telephone number of your Network’s text Centre. If you

accidentally delete the Incoming or Outgoing Service

Centre numbers you will need to re-enter them in order

for your text Service to work.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

You can enter up to 4 Service Centre numbers.

The Incoming Service number is: 080058752.

The Outgoing Service number is: 1470P1709400.

Adding or changing Service Centre numbers

1. Press

option.

, TXTMenuis displayed. Select the OK

2. Press

until TXTSettingsis displayed.

Select the OK option.

3. Press

until SettingServernumberis

displayed. Select the OK option.

4. Use

to highlight the Server you want and

select the OK option.

5. Use

to highlight Incomingor Outgoingand

select the OK option.

6. The currently saved number is displayed. If necessary,

If you have more than one ‘Server

Centre’ stored on your BT Synergy

4100 you will need to select which

one you want to use for sending

(see next section).

press

to delete the existing service centre number

and enter the new one, then select the OK option to

confirm.

7. Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Select a Send Service Centre number

If you have more than one Service Centre stored on your

BT Synergy 4100 you will need to select the one you

want to use for sending. Your BT Synergy 4100 is pre-set

to send using Server Centre 1. All messages sent will go

via the selected provider.

1. Press

, TXTMenuis displayed. Select the

OK option.

2. Press or

until TXTSettingsis displayed.

Select the OK option.

3. Press

until ServerActivationis displayed.

Select the OK option.

4. Press

to select the number for the server

you want to activate and select the OK option.

5. Press

to select Outgoingand select the

OK option.

6. Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Message alert beeps

When you receive a text message, the message alert

beeps will sound. These beeps can be switched on or off.

1. Press

, TXTMenuis displayed. Select the

OK option.

2. Press or

until TXTSettingsis displayed.

Select the OK option.

3. Press

until MessageAlertis displayed.

Select the OK option.

4. Press

to select Onor Offand select the OK

option to confirm.

5. Press and hold

to exit and return to standby.

User Areas

If you set-up personal user boxes

you must tell people your user area

number. They must put the

relevant user area number at the

end of your telephone number

when they send you a text

message. If they do not include the

user area number, the messages

will be stored in the Common box

and will be accessible to all users of

your BT Synergy 4100.

Your BT Synergy 4100 is pre-set to make all text

messages available to every user, with all messages sent

from and received at a ‘Common Box’.

To keep your messages private, you can set up to 4 PIN

protected personal user areas (sub-addresses). Each

personal user area has its own Inbox and Outbox which

are only accessible when the correct PIN is entered.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Set a user area

1. Press

, TXTMenuis displayed. Select the

OK option.

2. Press or

until TXTSettingsis displayed.

Select the OK option.

3. Press

until UserBoxesSettingsis

displayed. Select the OK option.

4. Press

to highlight the User Box (1 – 4) you

If you later edit the user box name,

password or sub address, after

making the changes you must also

select Save from the Box Setup

screen to activate the new settings.

want and select the Edit option.

5. Nameis displayed, select OK. Enter the name you want,

e.g. Kate, and select OK.

6. Passwordis displayed, select OK.

7. Enter a 4-digit password and select OK. Re-enter the

password to confirm and select OK.

8. Sub addressis displayed, select OK.

9. Enter a sub address number which is not already in use

and press OK, then press Save.

10.Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

How callers send a text to a user area

When your caller sends a text, by simply adding your 1-

digit sub-address number on the end of your telephone

number, the text will automatically be stored in your

personal user area.

Open a user area

When you want to read, write and send text messages,

you must open your user area first.

1. Press

2. Press

, TXTMenuis displayed. Select OK.

to select your user area from the list

displayed and select OK.

Use Clear to delete any incorrect

characters/digits.

3. If you have set a PIN protection, enter your 4-digit PIN

and select OK.

4. You can now read, write, send and delete your messages

as normal.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Edit a user area

1. Press

, TXTMenuis displayed. Select OK.

2. Press

until TXTSettingsis displayed.

Select OK.

3. Press

until UserBoxesSettingsis

displayed. Select the OK option.

4. Press

to highlight the name of the User area

(e.g. John) you want and select the Edit option.

5. Enter the 4-digit password for this user box and select OK.

6. Nameis displayed, select OK. Enter the new name you

want, e.g. Kate, and select OK.

7. Passwordis displayed, select OK.

8. Enter a 4-digit password and select OK. Re-enter the

password to confirm and select OK.

9. Sub addressis displayed, select OK.

10.Enter a sub address number which is not already in use

and press OK, then press Save.

11. Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Delete a user area

1. Press

, TXTMenuis displayed. Select OK .

2. Press

until TXTSettingsis displayed.

Select OK.

3. Press

until UserBoxesSettingsis

displayed. Select the OK option.

4. Press

to highlight the User area (1 – 4) you

want and select the Del option.

5. Enter the 4 digit password for this user box and select OK.

6. Select Del to confirm and UserBoxDeletedis displayed.

Or, select Save to cancel deletion and UserBoxSavedis

displayed.

7. Press and hold

to exit and return to standby.

Check the list of sub addresses

To see a list of the sub-addresses currently in use:

1. Press

2. Press

, TXTMenuis displayed. Select OK .

until TXTSettingsis displayed.

Select OK.

3. Press

until SubAddressCheckingis

displayed. Select OK .

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

4. A list of all stored sub-addresses is displayed, select the

OK option.

5. Press and hold

to exit and return to standby.

Check the common box sub address

To check the sub-address number for the Common Box:

1. Press

2. Press

, TXTMenuis displayed. Select OK.

until TXTSettingsis displayed.

Select OK.

3. Press

until CommonBoxSubAddressis

displayed. Select the OK option.

4. The current code for the Common Box is displayed.

If the Common Box sub-address

is currently being used to

send/receive messages, 9

will be displayed.

Enter a new code for the box and select OK.

5. Press and hold

to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Text messaging

Send option settings

Change the auto save setting

1. Press

, TXTMenuis displayed. Select OK.

2. Press

until TXTSettingsis displayed.

Select OK.

3. Press

until SendoptionSaveis displayed.

Save– will save a text message to

the outbox to be sent/completed

later.

Select the OK option.

4. Press

to display either Save Sent Message

ONor Save Sent MessageOFFand select OK .

5. Press and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using additional handsets

You can use up to five BT Synergy 4000 handsets with

your BT Synergy 4100 base to extend your phone system

without needing to install extension sockets for each new

phone.

Your BT Synergy 4000 handset can also be registered to

up to 3 other bases. You can then select the base you

would prefer to use.

If you have purchased a BT Synergy 4100 multiple pack

any additional handsets come pre-registered to the base.

If you have purchased an additional handset separately

you must register it to your BT Synergy 4100 base

before it can be used.

You must charge your additional

handset for 24 hours before

registering it.

Registering your handset

At the base:

1. Press and hold

for 10 seconds, until you hear a beep,

then release it.

At the handset:

2. Press

until Registrationis displayed, then

select the OK option.

3. RegisterBaseis displayed select the OK option to

confirm.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using additional handsets

4. Use the keypad to enter the number of the base you

want to register to (1 – 4), then select the OK option.

The display shows, e.g. SearchforBase2(for base 2)

and the icon flashes.

The BT Synergy default base PIN is

0000, see page 35.

5. Enter your 4 digit PIN, then select the OK option.

When the base is located, your handset display will be

updated with the handset number for the selected base.

Select a base

If your BT Synergy 4000 handset is registered to more

than one base, you can select which base to use.

Alternatively, if you select Autoyour handset will

automatically select the base with the best reception.

1. Press

until Registrationis displayed, then

select the OK option.

2. Press

until SelectBaseis displayed, then

select the OK option.

3. Press

to select a base (1

–

4or Auto) then

select the OK option.

4. Press and hold to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using additional handsets

De-register a handset

1. Press

until Registrationis displayed, then

You cannot de-register the handset

you are using.

select the OK option.

2. Press

until De-RegisterHandsetis

displayed, then select the OK option.

3. Enter your 4 digit PIN, then select the OK option.

The BT Synergy default base PIN is

0000, see page 35.

4. Press

to select a handset (1 – 5) then select

the OK option.

Once de-registered the display on the de-registered

handset will flash HandsetNotRegistered.

Internal calls

If you have more than one handset registered to the

base, you can make internal calls between two handsets.

1. Press Int, InternalCalltoHandsetis displayed.

2. Press the handset number (1-5) you want to call then

select the OK option.

At the called handset, the Int symbol flashes and the

calling handsets number is displayed.

The user can press

to answer the call.

3. Press to end the call.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using additional handsets

Transferring calls

You can transfer an external call to another handset

registered to the base.

If you want to cancel the call

transfer, press

During your call:

Int

1. Press and hold

. Your external caller will be put on

hold and will hear a tone. TransferToHandsetis

displayed.

2. Enter the internal handset number that you want to

transfer the call to and then select the OK option. The

called handset will ring and the display shows Internal

CallHandsetX.

At the called handset, the user can press

to answer

the call.

If the call is not answered at the

called handset within 100 seconds,

it will be transferred back to the

original handset.

3. Press

to complete the transfer and end the call at the

original handset.

3-Way Call

You can hold a 3-way conference call between 2 internal

handsets and 1 external handset.

During your call:

Int

1. Press and hold

. Your external caller will be put on

hold and will hear a tone. TransferToHandsetis

displayed.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Using additional handsets

2. Enter the internal handset number that you want to hold

the 3-way call with, then select the OK option.

3. When the internal handset user answers, select the Con

option to begin the 3-way call.

4. Press

to finish the 3-way call.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help

Phone does not work

•

Have you installed the batteries correctly? See page 76.

Check that the mains power is correctly connected.

No dial tone

•

Is the telephone cord of the base plugged into the phone socket?

Check that the mains power is correctly connected.

Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

•

Check that the mains power is correctly connected.

The batteries may need recharging.

Has there been a power cut? If so, place the handset back on the base for 10 seconds and

try again. If it still does not work disconnect the batteries and mains power for 10

minutes, then reconnect and try again.

•

Check that the telephone line is working correctly and that you have a dial tone.

Try disconnecting the line cord, then reconnect it and try again.

You have a dial tone, but the phone will not dial out

•

You may need to change the dial mode from tone to pulse, see page 35.

If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

•

The ringer volume may be switched off, see page 29.

Check that the mains power is correctly connected.

Make sure the handset is registered to the base, see page 65.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help

No display

•

The batteries may be flat, dead or incorrectly inserted.

Recharge or replace the batteries.

icon flashes

•

Is the handset registered correctly to the base, see page 65.

Check that the mains power is correctly connected.

Check that the handset is within range of the base.

icon flashes

•

The batteries are low, place the handset on the base/charger to recharge.

icon not scrolling

•

Try cleaning the charging contacts.

Check that the mains power is correctly connected.

You hear the busy tone when you press

•

Make sure the handset is in range of the base.

Another handset registered to your BT Synergy 4100 base may be on the line.

No Caller Display number/name displayed

•

Have you subscribed to a Caller Display service from your network provider, see page 40.

The caller may have withheld their number.

An exact name/number match was not found in your phonebook. Check that you have

stored the full STD dialling code.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help

Cannot register a handset to a base

•

You can register a total of 5 handsets to your BT Synergy 4100 base and you can register

your BT Synergy 4100 handset to up to 4 bases. Check that you have not exceeded the

limits.

•

Check that you have entered the correct PIN number (default PIN 0000).

Check that you are at least one metre away from other electrical equipment to avoid

interference when registering.

Base unit does not ring, but the lights are on

Have you connected the telephone line correctly?

Is the base ringer set to off?

You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if

you still experience problems.

•

Base charging light not working

•

Try cleaning the charging contacts on the base.

Check that the mains power is correctly connected.

Buzzing noise on my phone or on other electrical equipment nearby

Sometimes your BT Synergy 4100 can interfere with other electrical equipment if it is

placed too close. It is recommended that you place your BT Synergy 4100 at least one

metre away from electrical appliances or metal obstructions to avoid any risk of

interference.

•

Customer Helpline

If you are still experiencing difficulties please call the BT Synergy Helpline

on 0870 605 8047 or email [email protected].

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help

Possible problems with text messaging

Text messages cannot be sent and screen displays MessageSendingFailed

•

The base station power supply or telephone line cord might not be properly connected.

Check that the base station power supply is plugged into the mains socket and switched

on and that the telephone is plugged into the telephone wall socket.

There might be a fault on the line. Check your telephone line is working properly.

You might have deleted the server number in error. See page 55-57 for instructions on

how to enter the number.

•

Cannot send text

•

Check service centre number is correct including 1470P prefix (this is for BT lines. If you

have another network provider please check the prefix number with them). In order to

send and receive text messages you must not withhold your number. If you normally

withhold your number the 1470 prefix presents your number for you.

Cannot receive text

•

You will not be able to receive text messages until you have first sent a message. The first

message sent registers you with the text service.

•

More than one text messaging product is plugged into the line. Remove other products.

Check service centre number is correct.

Ensure you have subscribed to a Caller Display service and that it is active. You can

check this by noting if your phone displays your caller’s number when you receive an

incoming call.

•

If you are using personal user areas please ensure you have given people your user area

number and that they are entering it to the end of your telephone number when sending

you a text message.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help

Text has previously been sent and received but you are now only receiving voice

spoken text messages, from number 0845 6021111.

•

This may be due to your line being de-registered at the text service centre. All you need

to do is text RESET and send it to 00000. You will receive a confirmation message back.

This assumes that your Caller Display service is active and working on your line.

Messages sent to 00000 are free.

Further help and advice for text queries on BT lines:

•

BT Residential customers – call 151, choose option 2, when prompted by the Fault

Management Service select option 2, enter your phone number on the handset and wait

to speak to a customer adviser.

BT Business Customers – call 152, choose option 2, when prompted by the Fault

Management Service select option 2, enter your phone number on the handset and wait

to speak to a customer adviser.

For other telephone service providers please contact their customer services.

General sales enquiries

•

BT Residential lines – call 150. BT Business lines – call 152.

For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

Additional handsets are available from the Helpdesk on 0870 605 8047.

Billing enquiries

•

Refer to the telephone number shown on your telephone bill.

Other functions and services available from the text messaging service

By sending the following commands to the BT text self administration facility you can

control functions and capabilities in your text phone and the way messages are handled.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Help

1. Press

, TXTMenuis displayed. Select the OK option.

2. WriteMessageis displayed. Select the OK option.

3. Use the keypad to type in the following commands

(depending upon what you want to do):

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.

All incoming text is delivered as voice text.

Turns off permanent voice text message delivery.

4. Select Opt. SendTois displayed, select OK.

5. Enter 00000 and select OK.

6. Textis highlighted, select OK. The display shows SendingMessage.

If you are sending a message from a fixed line phone to another fixed line phone

Forces a message you send to be delivered as a voice text even though the

recipient may have a text enabled phone and usually receives written text. This command

•

is inserted at the start of the message and applies only to that message, e.g.

‘Hello I will be home late’.

If you are sending a message from a fixed line phone and require a status report

Will allow a status report to be sent back to youwhen you have sent a

message to confirm delivery.

•

Place

at the start of your text message. Write the message and send it.

You will receive a reply text back to your phone giving the status report for that message.

You keep hearing an error beep

•

You have pressed the wrong button in a sequence. Check the prompts in the display or

refer to instructions in this user guide.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

General information

IMPORTANT

Safety information

This equipment is not designed for making

emergency telephone call when the power fails.

Alternative arrangements should be made for access

to emergency services.

•

Only use the power supply suitable for the BT

Synergy 4100 range. Using an unauthorised

power supply will invalidate your guarantee and

may damage the telephone. The item code for

the base mains power supply is 032763. If you

have purchased a multiple pack the item code for

the charger mains power supply is 032765.

This product is intended for connection to analogue

public switched telephone networks and private

switchboards in the United Kingdom.

Replacing the handset batteries

•

Use only the approved rechargeable batteries

supplied. Spare rechargeable batteries are

available from the BT Synergy Helpline on 0870

605 8047.

After a time, you may find that the handset

batteries are running out of charge more quickly.

This is a standard sign of wear and the batteries

will need replacing.

Do not open the handset (except to replace the

handset batteries) or the base. This could expose

you to high voltages or other risks. Contact the

Helpline on 0870 605 8047 for all repairs.

1. Push the battery compartment cover in the

direction the arrow shows and lift off.

2. Take out the old batteries and replace with 2 new

AAA NiMH batteries.

If the keylock is switched on, it is NOT possible to

make calls, including to the emergency numbers

(999/112).

3. Push the battery compartment cover back on

until it clicks into place.

•

Radio signal transmitted between the handset

and base may cause interference to hearing aids.

New batteries should be rechargeable: Nickel Metal

Hydride (NiMH), size AAA, capacity 750mAh.

It is recommended that advice from a qualified

expert be sought before using this product in the

vicinity of emergency/intensive care medical

equipment.

Spare rechargeable batteries are available from the

BT Synergy Helpline 0870 605 8047.

WARNING

Do not immerse batteries in water or throw them

into a fire, or dispose of them with ordinary domestic

refuse.

•

It is recommended that if you have a pacemaker

fitted you check with a medical expert before

using this product.

BT accepts no responsibility for damage caused

to your BT Synergy 4100 by using any other

types of batteries.

Your product may interfere with other electrical

equipment, e.g. TV and radio sets, clock/alarms

and computers if placed too close.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

General information

It is recommended that you place your product at

least one metre away from such appliances to

minimise any risk of interference.

that you unplug the power and telephone line

cord during an electrical storm.

•

Never dispose of batteries in a fire. There is a

serious risk of explosion and/or the release of

highly toxic chemicals.

Product disposal instructions

•

The symbol shown here and on the product

means that the product is classed as Electrical or

Electronic Equipment and should not be disposed

with other household or commercial waste at the

end of its working life.

Cleaning

Clean the handset and base (or charger) with a

damp (not wet) cloth, or an anti-static wipe.

Never use household polish as this will damage

the product. Never use a dry cloth as this may

cause a static shock.

The Waste of Electrical and Electronic Equipment

(WEEE) Directive (2002/96/EC) has been put in

place to recycle products using best available

recovery and recycling techniques to minimise

the impact on the environment, treat any

hazardous substances and avoid the increasing

landfill.

Environmental

•

Do not expose to direct sunlight.

The handset may become warm when the

batteries are being charged or during prolonged

periods of use. This is normal. However, we

recommend that to avoid damage you do not

place the product on antique/veneered wood.

Product disposal instructions for

residential users

•

When you have no further use for it, please

remove any batteries and dispose of them and

the product as per your local authority’s recycling

processes. For more information please contact

your local authority or the retailer where the

product was purchased.

•

Do not stand your product on carpets or other

surfaces which generate fibres, or place it in

locations preventing the free flow of air over its

surfaces.

Do not submerge any part of your product in

water and do not use it in damp or humid

conditions, such as bathrooms.

Product disposal instructions for

business users

Business users should contact their suppliers and

check the terms and conditions of the purchase

contract and ensure that this product is not

mixed with other commercial waste for disposal.

•

Do not expose your product to fire, explosive or

other hazardous conditions.

There is a slight chance your phone could be

damaged by an electrical storm. We recommend

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

General information

In the unlikely event of a defect occurring, please

follow the Helpline’s instructions for replacement

or repair.

Guarantee

Your BT Synergy 4100 is guaranteed for a period

of 12 months from the date of purchase.

Outside of the 12 month guarantee period:

Subject to the terms listed below, the guarantee

will provide for the repair of, or at BT’s or its

agent’s discretion, the option to replace the BT

Synergy 4100 or any component thereof, (other

than batteries), which is identified as faulty or

below standard, or as a result of inferior

workmanship or materials. Products over 28 days

old from the date of purchase may be replaced

with a refurbished or repaired product.

•

If your product needs repair after the guarantee

period has ended, the repair must meet the

approval requirements for connection to the

telephone network.

We recommend that you contact BT’s approved

repair agent Helpdesk Solutions on 0870 204

5029 or a local qualified repairer.

Returning your phone

The conditions of this guarantee are:

If the Helpline is unable to remedy your problem

they will ask you to return the product. Where

possible, pack the product in its original

packaging. Please remember to include all parts,

including the line cords, power supply units and

the original batteries. (Please note that we

cannot take responsibility for goods damaged in

transit.) Please obtain and keep proof of posting

from the Post Office.

•

The guarantee shall only apply to defects that

occur within the 12 month guarantee period.

•

Proof of purchase is provided.

The equipment is returned to BT or its agent as

instructed.

•

This guarantee does not cover any faults or

defects caused by accidents, misuse, fair wear

and tear, neglect, tampering with the equipment,

or any attempt at adjustment or repair other than

through approved agents.

Technical information

•

This guarantee does not affect your statutory

rights.

How many telephones can I have?

•

All items of telephone equipment have a Ringer

Equivalence Number (REN), which is used to

calculate the number of items which may be

connected to any one telephone line. Your BT

Synergy 4100 has a REN of 1. A total REN of 4

is allowed. If the total REN of 4 is exceeded, the

Within the 12 month guarantee period:

Prior to returning your product, please read the

Help section beginning on page 70 or contact the

Helpline on 0870 6058047 or email

[email protected] for assistance.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

General information

telephones may not ring. With different

For your records

telephone types there is no guarantee of ringing,

even when the REN is less than 4.

Date of purchase:

Any additional handsets and chargers that you

Place of purchase:

Serial number:

Only use approved base mains power supply,

item code: 032763.

If you have purchased a BT Synergy 4100

multiple pack, the item code for the charger

mains power supply is 032765.

For guarantee purposes proof of purchase is

required so please keep your receipt.

Only use approved batteries.

These products are available from the BT Synergy

Helpline on 0870 605 8047.

Declaration of Conformance

Hereby, Suncorp Technologies declares that this

BT Synergy 4100 is in compliance with the

essential requirements and other relevant

provisions of Directive 1999/5/EC.

R&TTE

This product is intended for use within the UK for

connection to the public telephone network and

compatible switchboards.

The Declaration of Conformance for the BT

Synergy 4100 is published on the website:

This equipment complies with the essential

requirements for the Radio Equipment and

Telecommunications Terminal Equipment

Directive 1999/5/EC.

http://www.suncorptech.com/bt

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

General information

Connecting to a switchboard

This product is intended for use within the UK for

connection to the public telephone network and

compatible switchboards, which support tone and

pulse dialling and timed break recall. If in doubt

please consult your service provider.

Inserting a pause

With some switchboards, after dialling the access

code you may have to wait for a moment while

the switchboard picks up an outside line so you

will need to enter a pause in the dialling

sequence.

LNR

Press

to insert a pause (P) before entering

the telephone number.

You may also need to enter a pause when storing

international numbers or charge card numbers.

Recall

You may need to use the recall function if you are

connected to a switchboard/PBX (Private Branch

Exchange), contact your PBX supplier for further

information. The recall function is set to timed

break recall and is also used for BT Calling

Feature.

If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]

Synergy 4100 – Issue 5 – Edition 1 – 18.01.07 – 7993

Visit us at www.bt.com

Ofﬁces worldwide

The telecommunications services described in this publication are

subject to availability and may be modiﬁed from time to time.

Services and equipment are provided subject to British

Telecommunications plc’s respective standard conditions of contract.

Nothing in this publication forms any part of any contract.

Registered Ofﬁce: 81 Newgate Street, London EC1A 7AJ.

Registered in England No. 1800000.

BT Synergy 4100 Issue 5 (01/07) 1

Designed and produced by The Art & Design Partnership Ltd.

Printed in China

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