BT Quartet Diverse 2015 User Manual

Diverse 2015

Digital Cordless Telephone Answering Machine

User guide

This equipment is not designed for making emergency telephone calls when the power

fails. Alternative arrangements should be made for access to emergency services.

Please open this page for a further ‘at

a glance’ guide to your Diverse 2015.

Check that your Diverse 2015 is complete.

For your records

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the telephone base unit)

Purchase price:

For warranty purposes, proof of purchase is required, so please keep

your receipt.

This space is left for you to record your system and handset PIN codes,

refer to page 16 & 17.

Base Station PIN Number:

Handset PIN Number:

When you unpack you should have:

• Diverse 2015 base station

• Diverse 2015 handset

• Power adaptor

• Handset belt clip

• Two nickel cadmium (NiCad) rechargeable batteries.

• Telephone line cord

Please open this page for an ‘at a

glance’ guide to your Diverse 2015.

At a glance

Belt clip

Display

Liquid Crystal Display

shows you the status of

your handset

Memory speed dial

Enables quick dialling of

10 numbers stored in the

memory

Store

Lets you store numbers on

the memory and access

other phone functions

Last number redial

STO

LNR

Lets you redial the last five

external numbers you called

MEM

End call

Used to end a call

INT

Intercom

Phone

Enables internal

communication and call

For making and answering

calls

^A2^BC

^J5^KL

^D3^EF

^M6^NO

GHI

transfer between

Diverse handsets

PQRS

WXYZ

^T8^UV

✱

Recall

Power

For use with switchboards

Lets you switch the handset

on/ off and put it into

protect mode

PWR

RCL

and BT Select Services

Rechargeable battery

compartment cover

At a glance

Base station

underside view

Telephone

line cord

Power

cord

.......................

...............................

In this guide

At a glance

Introducing the Diverse 2015

Setting up

Using your Diverse 2015

telephone

Using your Diverse 2015

answering machine

Remote access

Remote access quick guide

Additional features

Using your Diverse 2015 with

a Diverse Executive Handset

Switchboard compatibility

Registering a new Diverse

handset with the base station

Operating with additional

base stations

Maintenance

Help

Technical information

Technical specification

Index

Hints and tips boxes

In this user guide, we’ve included helpful

tips and important information.

Introducing the

Diverse2015

Please read the instructions

As this product is rechargeable, it is

carefully before use and retain this

user guide for future reference.

normal that a certain amount of heat

will be produced in its day-to-day

operation. Whilst this is entirely safe we

would advise against placing this

product on antique, veneered or

Building up a phone

system

wooden surfaces as damage may occur.

You can use up to six handsets on

each Diverse base station, up to

four base stations can be used with

each Diverse handset to build a

comprehensive and easy to use

cordless telephone system. Also

available are additional chargers, to

allow you to maintain the charge of

your handset other than at the base

station, and an Executive handset

with advanced operational features.

Although this user guide applies to

both single and multiple handset

systems, some functions described in

this guide apply only to Diverse

2015 phones with more than one

handset connected.

Setting up

Follow these steps to get your Diverse 2015

ready for use.

Do not expose to fire.

The handset may not be operated in rooms

with explosive hazards.

Warning

1 For the handset use only approved nickel-

cadmium (NiCad) rechargeable batteries.

Never use other batteries or conventional

alkaline batteries. They could lead to a

short circuit or destroy the battery casing.

Recommended batteries should have a

power rating of 600m Ah 1.2V. Batteries are

available from the Diverse Helpline

0345 908070. For the back-up box use

only alkaline non rechargeable leak proof

batteries.

10 Make sure you connect the power and

telephone lines to the correct sockets in the

base station.

11 Do not dispose of used batteries in the

normal household rubbish.

12 Use only the supplied power adaptor no.

C39280-Z4-C101.

Do not try to use any power supply except

the one provided, otherwise you may

permanently damage your Diverse 2015. It

will also result in non-compliance with

EN41003:1993, and will invalidate the

approval given to this apparatus.

General cleaning

Simply clean the handset and base station

with a damp (not wet) cloth or antistatic wipe.

Never use a dry cloth as this may cause a

static shock. Never spray cleaning fluid

directly onto the telephone.

There is a slight chance that your phone

could be damaged by an electrical storm.

We recommend that you unplug your

Diverse from the mains power and

telephone line socket during storms.

If you wear a hearing aid, please note that

the Diverse 2015 works by sending radio

signals between the base station and

handset. These signals can interfere with

hearing aids, causing a humming noise.

Diverse 2015 can interfere with other

electrical equipment such as answering

machines, TV and radio sets, clock

radio/ alarms and computers if placed too

close. You are recommended to place your

Diverse 2015 at least one metre away from

such appliances to avoid any risk of

interference.

Approved rechargeable batteries

Nickel-cadmium

Saft RC6

Panasonic P-60 AA/ 1P

Philips R6 NC-P

UCAR RC 6

DAIMON ACCU 1000

Varta Accu Plus

Ni-Cad 1.2V No. 5006

Sanyo N-3U

Working range is dependant on local

environment ie buildings, trees etc. It is

possible that the Diverse’s 2015 range may

be affected by being near bodies of water

such as ponds, lakes, the sea.

Do not submerge any part of the phone,

base station or batteries in water or use in a

damp environment, such as a bathroom.

Energizer Eveready RC 6

GP60 AA KC

Setting up

2 Plug the 3-pin adaptor

into a mains power socket

and switch on

Plan where you will put your Diverse

2015. It should be within two metres

of a power socket and the phone socket.

When the power is switched on the

‘00’ display on your base station will

begin to flash.

1 Connect the power

cable

Plug the power cable into the power

socket on the underside of your

Diverse 2015. Take care that the

telephone line cord and power cable

plugs are connected to the correct

sockets. Incorrect placement could

damage the base station.

In order to stop the display flashing,

you must record the day and time

(see page 29) and your outgoing

message (see page 24).

Use only power adaptor C39280-Z4-

C101 with your Diverse 2015

Ensure that the telephone line cord

and the power supply are plugged into

the correct socket.

3 Connect the telephone

line cord to the Diverse

2015 base station

Ensure that this is fitted correctly

into the right socket.

The message counter will flash on

and off continually until you have set

the time and day. See page 29.

Setting up

4 Plug your Diverse

2015 into the phone

socket

If you do not have a modern phone

socket, call Freefone 0800 800 150

and ask for a BT engineer to come

and fit the correct socket. This is a

chargeable service.

Important

When replacing batteries always use

good quality nickel cadmium (NiCad)

rechargeable AA types with at least

600mAh capacity in order to achieve

the specified operating time. Never

use other batteries or conventional

alkaline batteries. They could

WARNING

It is recommended that the line cord

is not connected until the handset is

fully charged. This will prevent the

risk of the phone being answered

prior to the batteries being fully

charged and therefore not achieving

their optimum capacity.

result in a short circuit or destroy

the batter y casing. Recommended

rechargeable batteries are available

from the Diverse Helpline 0345

908070 and the BT Shop.

5 Install the

rechargeable batteries in

the handset

The handset uses the two AA size

nickel cadmium (NiCad) batteries,

which are supplied. To install them,

insert the batteries as indicated on

the label inside the battery

6 Fit the handset Belt clip

Fit the belt clip onto the back of the

handset.

Tab

Slot

compartment and slide the battery

compartment cover shut. The

battery compartment cover may be

found in the packaging with the

batteries.

Setting up

7 Charge the handset

batteries for at least 16

hours

Battery performance

After charging your Diverse 2015 for

the first time, subsequent charging

time for the handset batteries is

approximately 4-5 hours. Batteries

and case may become warm during

charging. This is normal and not

dangerous.

Battery display when inserting

or replacing a battery

When you replace the handset batteries

with ones that have been fully charged,

the battery indicator will not show full

until the next charge cycle has been

completed. Charge the handset until

the batteries register full again. From

then on the display will be correct.

Under ideal conditions, the handset

batteries should give about 7 hours

talktime or 60 hours standby on a

single charge (both standby and talk

time is reduced for the Diverse 2000

Executive Handset to approximately 50

hours standby and 6 hours talktime).

However, new NiCad batteries do not

reach their full capacity until they have

been in normal use for several days.

Place the handset on the base. The

handset can be charged face up or

down.

Make sure that the contacts on the

bottom end of the handset are

touching both charging contacts.

Please note that the lifespan of NiCad

rechargeable batteries depends on how

heavily they are used. However, over

time, their capacity to recharge will

begin to diminish and they will

When the handset batteries are

charging, the green CHARGING

light comes on – it goes off when

the battery is fully charged. It will

come on again occasionally to

indicate that the battery is being

topped up.

eventually need replacing.

When the handset battery has been

charged for 16 hours, the Diverse

2015 is ready to use.

Setting up

Battery low warning

If the symbol flashes

An LCD on the handset display shows

the current charging level. When the

batteries are almost flat a beep sounds

and the display shows the empty

continuously, it means the handset is

either out of range or is not registered

with the base station. To register,

follow the steps on page 51. All

additional handsets you purchase will

need to be individually registered with

the base station before they will work

with the Diverse 2015.

battery symbol. Displays showing that

charging is in progress are listed below:

Batteries fully charged

Batteries at 66%

Batteries at 33%

Batteries empty

The symbol may also flash after a

power failure. Provided the handset

has been registered with the base,

the symbol will stop f lashing after a

while indicating the handset has

automatically re-registered to the base

station. If it continues to flash, re-

– see page 51. The display may also

flash if the day and time have not been

set, see page 29.

Getting the most out of your

batteries

Avoid replacing the handset on the

base station between calls. It is best to

keep the handset off the base for a few

hours at a time.

Please note: If you go out of range

of a base station for a long time while

your handset is switched ON, it may

take more than 20 minutes to ‘find’ the

base station again when you come

back within range. However, by simply

switching the handset OFF for a

moment, then ON again, it will find

the base station within a few seconds.

Using your Diverse 2015

telephone

PROTECTED

ON/OFF and PROTECTED

This setting stops you accidentally

operating the handset’s keypad

modes

The handset can be operated in one

when carrying it around. You can

of three different modes.

still receive incoming calls but

cannot make outgoing calls.

OFF

Phone calls cannot be made and the

handset does not respond to

incoming calls.

• To switch to PROTECTED when

the handset is ON, press and

release the PWR button quickly.

Press again to return to ON.

• To switch on, press and hold

down the PWR button until the

display is activated.

If the handset is out of range of the

base station, the

symbol f lashes.

You cannot make or receive calls until

the handset is brought back within

You can make and receive calls.

range. The

symbol also flashes for a

while after power-up until the handset

automatically registers to the base.

• To switch off, press and hold

down the PWR button until the

display goes blank.

Flashing

can also mean that the

handset is not registered with the base.

To register a new handset, see page 51.

Using your Diverse 2015 telephone

To end a call

Making and receiving calls

To make an external call

Ensure the handset is switched ON.

• Press the END CALL button

• Place the handset back on the

• Press the PHONE button. You

hear the dial tone. The ‘In Use’

light on the base station comes

on. Display shows EXT.

base station.

To receive an external call

• Dial the number. The phone calls

the number and the display

shows the number you have

dialled.

EXT

When the phone rings the display

flashes EXT. Press the PHONE

button on the handset and speak

If the handset is on the base station

or charging unit, simply lift it up and

speak. You do not need to press the

PHONE button.

Alternatively, you can enter the

phone number you want first and

then press the PHONE button to dial.

If another handset is already being

used to make an external call, your

handset will display ‘–’ flashing and

you will hear the internal ‘busy’ signal.

At the end of the call, either press

the END CALL button or replace the

handset on the base station.

If connected to a switchboard with pulse

dialling, you can switch to tone dialling

during a call by pressing the ✱ button.

This enables you to use systems such

as home banking. The Diverse 2015

will return to pulse dialling on

To redial the last number

LNR

• Press the PHONE button.

• Press the LNR button. The last

number you called will be

redialled automatically.

completion of the call.

Using your Diverse 2015 telephone

To redial any of the last five

numbers

To page a handset from the base

station

You can alert handset users that

they are wanted, or locate a missing

handset.

LNR

• Press and release the

button

to display the last five phone

numbers in turn. Each phone

number can be up to 22 digits

long.

• Press the GREY button on the

base station.All handsets

registered with the base station

will ring. Paging calls cannot be

answered by a handset.

• To end paging, press the GREY

button.

• When the number you want to

dial is displayed, press the

PHONE button.

To end the call, press the END

CALL button or replace the handset

on the base.

• To end paging from the handset

press the PHONE button.

Paging and internal calls

To make an intercom call to the

base station

If you have multiple handsets

registered with the base, the Diverse

2015 enables two handsets to

You can make an announcement

over the base station loudspeaker.

Make sure the loudspeaker volume

is set to an audible level.

talk to each other on an internal

‘intercom’ call, while a third handset

can be on an external call. See

‘Registering a new Diverse Handset

with the base station’ on page 51.

INT

• Press the INT button.

• Dial 969.

• Speak your announcement.

• Press the END CALL button

to end.

Using your Diverse 2015 telephone

To make an internal intercom call

to all handsets

If you have additional handsets, you

can make internal intercom calls

between the handsets.

INT

✱

To make an internal intercom call

to another handset

• You can call all handsets

registered to the base station.

• Press the INT button. Display

shows your handset number.

• Press the ✱ button. Display

shows all handsets registered. All

these handsets will ring. The first

handset to answer will take the

call.

INT

• Press the INT button. Display

shows your handset number.

• Enter the number of the handset

you want to call. The called

handset will ring.

• To end the call, press the END

CALL button or replace the

handset on the base.

• To end the call, press the END

CALL button or replace the

handset on the base or charging

station.

To transfer an external call

between handsets

To receive an internal call

If you are in a conversation with an

external caller and want to transfer

the call to another handset.

INT

• When the handset rings, the

display flashes INT plus the

number of the handset that is

calling you – 2 in this example.

• To answer either press the

PHONE button, or simply lift the

handset off the base station or

charging unit.

RCL

INT

• Press the INT button. Display

shows EXT and INT. Your caller

will hear a melodious tone.

• Enter the number of the handset

to which you want to transfer the

call. When the caller handset

answers, you can talk without the

external caller hearing.

Using your Diverse 2015 telephone

• To transfer the call: Press the

END CALL button, or replace the

handset on the base station. the

RCL button.

Using the memory to

store and dial numbers

Your Diverse 2015 handset can

store 10 phone numbers, each up to

22 digits long, which then can be

speed dialled. Stored numbers can

include settings made with the RCL,

✱ and # buttons. You can also enter

a ‘pause’ for instance if you wish to

use your Diverse 2015 with a

• To reconnect to your external

caller: Press the RCL button.

Quick call transfer

After calling the other handset, you can

immediately press the END CALL

button, or place the handset back on

the base, and the call will be transferred

straight through. If the other handset

is already engaged, or does not

switchboard (see page 48,

‘Switchboard compatibility’).

To store a number

The handset must be ON.

answer the call within 30 seconds, the

call will be returned to your handset.

STO

MEM

0-9

To put an external caller on hold

and speak to another internal

handset

• Press the STO button.

• Press the MEM button.

• Press a digit from 0-9. This

selects the memory location under

which the number is stored.

Display shows the memory

location you have chosen.

• Enter the number you want

stored. Display shows the

number.

RCL

INT

• Press the INT button. You hear

the internal dial tone and your

external caller is put on hold and

will hear a melodious tone.

• Press the handset number you

want, 1-6. When the handset

answers, you can talk without

your external caller hearing.

• Press the RCL button to end the

internal call and speak to your

external caller again.

• Press the STO button to confirm

the number.

Storing a new number in memory

automatically overwrites any previous

number stored in that location.

Using your Diverse 2015 telephone

To clear all the numbers stored in

a handset’s memory

If the memory location is empty, the

display shows the memory location

number and

. If there is another

^A2^BC

^T8^UV

STO

number stored already, that number

will be displayed. If you do not want to

change it, press the STO button to

confirm the number.

• Press the STO button.

• Press 8 and 2 buttons on the

keypad. Display shows 8 – – – – 2.

• Enter the handset’s PIN number

(default 0000). Each digit entered

erases one dash on the display.

• Press the STO button. All stored

numbers are cleared.

To speed dial a number stored in

the memory

MEM

• Press the PHONE button. You will

hear the dial tone. Display shows

EXT.

• Press and release the MEM

button twice; the number in

memory 1 will be displayed.

• Continue to press and release the

MEM button to scroll through the

memories.

If you are experiencing problems,

please call the Diverse Helpline on

0345 908070.

• Press the memory location

number on the keypad and the

number is dialled automatically.

Or, to save scrolling through stored

numbers:

• Press the MEM button followed

by the memory location number.

Display shows the number, which

is dialled automatically.

Speed dial numbers are not included

in the last number redial function.

Using your Diverse 2015 telephone

To change a system code for the

Diverse 2015 base station

This protects your settings and

helps prevent unauthorised

handsets using your system.

Using and changing the

system code and handset

As a digital phone system, your

Diverse 2015 provides excellent

security against others ‘listening in’

to your calls. You can also prevent

unauthorised use of the handset(s).

Each handset needs to be

The default setting for the system

code is 0000. You can change this to

any 4-digit number.

Handset power must be switched to

ON. And you must be in range of

the base station.

registered with the base station. To

do this you need to know and use

the system code.

^T8^UV

STO

✱

The default setting for both the

system code and handset PIN is

0000. If you do not wish to change

either, you can use this number for

all code and PIN - related functions.

• Press the STO button then the

button.

• Press 8 on the keypad.

• Press the

• Enter the current system code

button.

✱

(default 0000).

If you want to use remote access

• Enter the 4-digit code you want.

• Confirm the code by entering it

again.

• Press the STO button. The code

is now entered.

(i.e. call your Diverse 2015 from

another phone to play back your

messages) you will need to change the

system code from 0000.

• A long beep will confirm the new

setting.

For instructions on using remote access,

see page 36.

Using your Diverse 2015 telephone

To set or change the handset PIN

(personal identification number)

A PIN on your handset protects

information.

If you are setting call barring (page

22) from your handset you are

advised to change the handset PIN to

prevent unauthorised use.

A handset PIN is necessary in order

to:

Optional settings

Adjusting ear piece volume

The volume of received calls can be

set to three different levels ranging

from normal to loud.

• reset the speed dial memory;

• reset to the original default

settings.

Handset power must be switched to

ON.

To set the volume:

WXYZ

^T8^UV

STO

• Press the STO button.

• Press the 0 button the current

setting is displayed.

• Press the STO button.

• Press 8 then 9 on the keypad.

• Enter the current PIN

(default 0000).

• Press 1 button for

• Enter the 4-digit PIN you want.

• Confirm the PIN by entering it

again.

• Press the STO button. The PIN is

now entered.

normal.

• Press 2 button for

louder.

• Press 3 button for

Caution

loudest.

Do not forget your system code or

handset PIN.

• Press the STO button.

Special, expert help is required if you

forget the system code. Please contact

the Diverse 2015 Helpline on 0345

908070. Calls are charged at local

rates.

The new volume setting has been

entered.

Using your Diverse 2015 telephone

To adjust the ringer volume in the

handset

To adjust the tone of the handset

ringer

There are six levels: 1 = low, 6 =

high. Default setting is 6.

There are six levels: 1 = low, 6 =

high. Default setting is 1.

^M6^NO

^J5^KL

STO

• Press the STO button

• Press the 5 button. Display shows

the volume level set. Ringer

sounds a sample level.

• Press a button between 1-6 to set

the new level. Display shows the

new level.

• Press the STO button.

• Press the 6 button. Display shows

the volume level set.

• Press a button between 1 and 6 to

set the new level. Display shows

the new level.

• Press the STO button to confirm

the setting.

• Press the STO button to confirm

the setting.

To adjust the tone of the base

station ringer

To adjust the ringer volume in the

base station

There are six levels: 1 = low,

6 = high. Default setting is 1.

There are seven levels: 0 = off, 6 =

high. Default setting is 6.

^M6^NO

STO

✱

^J5^KL

STO

✱

• Press the STO button.

• Press the # button.

• Press the ✱ button.

• Press the STO button.

• Press the # button.

• Press the ✱ button.

• Press the 6 button. Display shows

the volume level set.

• Press a button between 1 and 6 to

set the new level. Display shows

the new level.

• Press the 5 button. Display shows

the volume level set. Ringer

sounds a sample level.

• Press a button between 0 (OFF)

and 6 to set the new level.

Display shows the new level.

• Press the STO button to confirm

the setting.

• Press the STO button to confirm

the setting.

Using your Diverse 2015 telephone

To switch the ‘confirmation’ tone

on and off

To switch the ‘settings

confirmation’ tone on and off

Whenever you press a button on the

phone you can hear a confirmation

beep. You can turn this sound on

and off. The default setting is ON.

You will hear a confirmation tone

each time you successfully complete

a setting. You can turn this sound on

and off. The default setting is ON.

^D3^EF

STO

^D3^EF

PQRS

STO

• Press the STO button.

• Press 3 then 1. Display shows the

current setting: 1 = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

• Press the STO button.

• Press 3 then 7. Display shows the

current setting: I = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

To switch the ‘wrong button’ tone

on and off

To switch the battery warning tone

on and off

When you are following a set

sequence of instructions, your

Diverse handset will give a warning

if you press the wrong button in the

sequence. You can turn this sound

on and off. The default setting is ON.

You will hear a tone when the

batteries need to be recharged. If

the batteries are already fully

charged, hearing the signal means

they should be replaced. You can

turn this sound on and off. The

default setting is ON.

GHI

^D3^EF

STO

^D3^EF

^A2^BC

STO

• Press the STO button.

• Press 3 then 4. Display shows the

current setting: I = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

• Press the STO button.

• Press 3 then 2. Display shows the

current setting: I = ON, O = OFF.

• Press 1 to switch the tone ON

Using your Diverse 2015 telephone

To switch the ‘in-range’ tone on

and off

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

If you have taken the handset

outside the phone’s range –

provided the handset is switched on

– you will hear a tone when you

come back within range. You can

turn this sound on and off. The

default setting is OFF.

To switch the ‘range warning’ tone

on and off

If you are on a call as you reach the

limit of your handset’s range, you

will hear a tone to warn you that

you will lose the call if you move

further away. You can turn this

sound on and off. The default

setting is OFF.

^D3^EF

^J5^KL

STO

• Press the STO button.

• Press 3 then 5. Display shows the

current setting: 1 = ON, O = OFF.

• Press 1 to switch the tone ON

^D3^EF

STO

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

• Press the STO button.

• Press 3 then 3 again. Display

shows the current setting: 1 =

ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

Using your Diverse 2015 telephone

To reset your Diverse 2015 base

station to the default settings

The handset must be switched ON.

To reset your Diverse 2015

handset to the default settings

The handset must be switched ON.

^T8^UV

LNR

STO

MEM

STO

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code (default 0000).

• Press the LNR button.

• Enter the code 2 5 0.

• Press the STO button.

• Press 8 on the keypad.

• Press the MEM button.

• Press the handset PIN code

(default 0000).

• Press the STO button.

• Press the STO button to confirm.

This will

reset:

• Ringer volume.

• Tone.

• Battery warning tone.

• Range warning tone.

• Synchronisation tone.

• Confirmation tones.

This will

reset:

• TONE/ PULSE

signalling to TONE.

• Access code/ pause

to NONE.

• Pause after the RCL

button to NONE.

• Ring assignment to

collective ringing

(explained on page 42).

It will

delete:

• Numbers stored in

the speed dialling

memory.

• The last number

redial memory.

It will

• Connections to a

delete:

switchboard.

It will

• The handset PIN.

It will

• The system code.

NOT reset: • The handset

registration settings.

NOT reset: • Handset registration

settings.

Using your Diverse 2015 telephone

Call barring

• Press 1 to allow external calls.

Then

• Press STO to confirm.

Emergency Services 999 and 112

calls can still be made. From

switchboards you can dial access

code 9 followed by 999 or 112, RCL

button 999 or RCL button 112.

If you are using the Diverse Executive

Handset please refer to that user guide

To bar and cancel an individual

handset from making external

calls

To store your own ‘special

numbers’

Before call barring has been set,

you can add up to four special

numbers, each up to 16 digits long.

You can do this from any handset.

You can lock your handset and bar

all outgoing calls. Call barring

prevents unauthorised use of your

handset. Incoming calls are not

affected.

^A2^BC

^J5^KL

LNR

STO

LNR

✱

• Press the STO button.

• Press the # button.

• Press the 2 button.

• Press the 5 button.

• Enter the system code (default

0000).

• Press the STO button.

• Press the button.

• Press the 1 button.

• Enter the system code.

(Standard setting is 0000.)

• Press the LNR button.

• Press the ✱ button.

• Each time you press the LNR

button, the display shows the four

memories for your emergency

• Press the 1 button.

–

number 1 , 2 , 3 , 4 , Select

–

• Enter the internal number of the

handset you wish to control.

Either

• Press 0 to prevent the making of

external calls. You can still make

internal calls and external

emergency calls.

the one you want.

• Enter your emergency number.

• Press the STO button to confirm.

You hear a confirmation beep.

You can overwrite each number by

repeating these steps.

Using your Diverse 2015 telephone

To cancel your own ‘special

numbers’

^A2^BC

PQRS

STO

• Press the STO button.

• Press the # button.

• Press the 2 button.

• Press the 7 button.

• Enter the system code (default

0000).

• Press the STO button.

My Emergency numbers are

Using your Diverse2015

answering machine

When you cannot answer the

phone, your Diverse 2015 will take

messages. You can also make memo

recordings (see page 40).

A pre-recorded message is built into

the Diverse 2015 as Message 1. This

may be recorded over by yourself.

Note

Deleting your recorded message in

announcement 1 will automatically

reinstate the original default message.

It is not possible to delete the default

pre-recorded message.

You can skip backwards and

forwards through your messages

and memos and delete one or all

messages. The answering machine

can be operated from any Diverse

handset and from any other

Advisory announcement

You can record an advisory

announcement.

external phone provided it is a

Touchtone phone.

This enables you to leave a

statement for callers but does not

allow them to leave a message.

The Diverse 2015 also contains a

default outgoing message.

Outgoing messages

To stop the numeric display flashing,

the day and time must be set, see

page 29.

You can record two different

outgoing messages after which

incoming callers can leave their

message.

Mains power failure

If the mains power fails, your OGM’s

and any ICM’s and Memos that have

been recorded will be saved. However,

if the mains power fails for more than

approximately 5 seconds, you will need

to reset the time and day announcement.

You can also, if desired, record a

concluding announcement. This lets

you warn callers that they have run

out of time for recording their

message.

Using your Diverse 2015 answering machine

To record your first outgoing

message (A1)

• You may leave silence for

approximately 4 seconds after

recording your outgoing

message. The voice prompts you

for the concluding message and

you may then record your

concluding message.

• Press the END CALL button to

end the recording.

• Both your outgoing message and

the concluding message are

played back.

Record

Mode

• Press the MODE button repeatedly

until the voice says ‘Answer mode

using Announcement 1’. Display

shows A1.

• Press the MODE button once

again. Voice says ‘Mode’.

• Press the RECORD button within

3 seconds. Your handset rings.

• Press the PHONE button on your

handset (only if handset is not on

the base). The voice says

‘Recording announcement’.

• Now record your announcement

through the Handset.

The unit will then automatically

revert into ‘Answer ON’ mode and

accept calls.

To play back your first outgoing

message (A1)

• Press the END CALL button to

end the recording.

Play

• Your recording is played back.

or if

Mode

• Press the MODE button until the

voice says ‘Answer mode using

Announcement 1’.

• Press the MODE button. Voice

says ‘Mode’.

• You are including a concluding

message press the GREY button

on the base station immediately

after recording your outgoing

message.

• Press the PLAY button. Your

message is played back. Along

with any concluding message.

• Stop playback at any time by

pressing the STOP button.

Using your Diverse 2015 answering machine

To delete your first outgoing

message (A1)

• Press the END CALL button to

end the recording.

• Your recording is played back.

or if

Delete

Mode

• You are including a concluding

message press the GREY button

on the base station immediately

after recording your outgoing

message.

• Press the MODE button until the

voice says ‘Answer mode using

Announcement 1’.

Display shows A1.

• Press the MODE button.

• Press and hold the DELETE

button until the outgoing

message is deleted.

• You may leave silence for

approximately 4 seconds after

recording your outgoing

message. The voice prompts you

for the concluding message and

you may then record your

concluding message.

To record a second outgoing

message (A2)

• Press the END CALL button to

end the recording.

Record

Mode

• Press the MODE button

repeatedly until the voice says

‘Answer Mode using

• Both your outgoing message and

the concluding message are

played back.

Announcement 2’. Display shows

A2.

The unit will then automatically

revert into ‘Answer ON’ mode and

accept calls.

• Press the MODE button once

again. Voice says ‘Mode’.

• Press the RECORD button within

3 seconds. Your handset rings.

• Press the PHONE button on your

handset. The voice says

‘Recording announcement’.

• Now record your announcement

through the Handset.

Using your Diverse 2015 answering machine

To play back your second

outgoing message (A2)

To record an advisory

announcement (A )

Record

Stop

Record

Mode

• Press the MODE button until the

voice says ‘Answer Mode using

Announcement 2’.

• Press the MODE button. Voice

says ‘Mode’.

• Press the PLAY button. Your

message is played back. Along

with any concluding message.

• Stop playback at any time by

pressing the STOP button.

• Press the MODE button repeatedly

until the voice says ‘Answer Mode

using Advisory Announcement’.

Display shows A .

• Press the MODE button once

again. Voice says ‘Mode’.

• Press the RECORD button within

3 seconds. Your handset rings.

• Press the PHONE button on your

handset. The voice says

‘Recording advisory

To delete your second outgoing

message (A2)

announcement’.

• Press the END CALL button to

end the recording.

Delete

Mode

The unit will then automatically

revert into ‘Answer ON’ mode and

accept calls.

• Press the MODE button again.

Voice says ‘Answer Mode using

Announcement 2’.

Display shows A2.

• Press the MODE button again.

Voice says ‘Mode”.

• Press and hold the DELETE

button until the outgoing

message is deleted.

Using your Diverse 2015 answering machine

To play back your advisory

announcement (A )

Selecting your outgoing message

You can switch between your

outgoing messages and advisory

announcement by pressing the

MODE button. The display on the

base shows A1 for outgoing message

1, A2 for outgoing message 2 and A

for your advisory announcement. A

voice will confirm your selection.

Play

Mode

• Press the MODE button until the

voice says ‘Answer Mode using

Advisory Announcement’.

• Press the MODE button. Voice

says ‘Mode’.

• Press the PLAY button. Your

message is played back.

Use the MODE button to display:

– for outgoing message 1

• Stop playback at any time by

pressing the STOP button.

(contains pre-recorded

outgoing message)

To delete your advisory

announcement (A )

– for outgoing message 2

– for your advisory

Delete

Mode

message

You will hear the voice confirm

your selection.

• Press the MODE button again.

Voice says ‘Answer Mode using

Advisory Announcement’. Display

shows A .

• Press the MODE button again.

Voice says ‘Mode’.

• Press and hold the DELETE

button until the outgoing

message is deleted.

Using your Diverse 2015 answering machine

To switch the answering machine

on/off

To set the day and time on the

answering machine

If there is a mains power failure,

you will need to reset the correct

day and time.

Answer

O n/O ff

WXYZ

Press the ANSWER ON/OFF

button. The machine is ON when

the button lights up. It is OFF when

the button is not lit up. The voice

tells you which outgoing message/

announcement is set. If you have a

new message waiting, the light

flashes.

STO

INT

• Press the STORE button.

• Press the # button.

• Press the INT button.

• Press the 9 button twice. The

voice announces, ‘Time setting.

Please enter day of the week using

1-7. Monday is 1, Sunday is 7.’

• Press 1-7 to set the day.

1=Monday, 2 = Tuesday,

Remember, the answering machine

will not take incoming messages until

you have recorded an outgoing

message unless you are using

Announcement 1 and its pre-recorded

message.

3 = Wednesday, 4 = Thursday,

5 = Friday, 6 = Saturday,

7 = Sunday.

• The voice says, ‘Please enter the

time using four digits.’

• Press four digits to enter the

time, eg 0937 for 09:37 hours.

The Diverse 2015 uses the 12-hour

clock. The display shows a

flashing 1 after the time. This

indicates pm.

• Press 0 for am or press 1 for pm.

• Check that the day and time you

have entered is correct on the

display, if it is not, press the STORE

button and repeat this process.

• Press the STORE button to

confirm the setting.

Using your Diverse 2015 answering machine

To switch the day and time

announcement off or on

To set the duration of incoming

messages

Your Diverse 2015 will automatically

announce the day and time after

each message. This is the default

setting. You can switch this setting

off and back on again.

You can use the handset to select

the maximum length of time callers

have to leave their message.

The default setting is 120 seconds.

WXYZ

STO

INT

WXYZ

STO

INT

• Length = 30 seconds.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 21.

• Press the STO button to confirm.

• Press the STORE button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

either

• Enter 81 to switch the day and

time on.

• Length = 60 seconds.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 22.

• Press the STO button to confirm.

• Enter 82 to switch the day and

time off.

• Press the STORE button to

confirm the setting.

To stop the numeric display flashing,

the day and time must be set.

• Length = 120 seconds.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 23.

• Press the STO button to confirm.

Using your Diverse 2015 answering machine

To record a memo

• Length = unlimited.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 24.

• Press the STO button to confirm.

Record

• Press the RECORD button on the

base station and the handset

rings.

Stop

The total recording time for messages

and memos is 12 minutes.

• Answer the call at the handset.

The voice says ‘Recording

message’. You hear a beep.

Recording memos

• Speak your memo message.

• Press the END CALL button on

the handset or the STOP button

to stop recording. The message

counter logs your memo.

You can leave memo messages on

your Diverse 2015. You have the

same time to record a memo as

currently set for incoming messages.

The default setting is 120 seconds.

Displaying new and old messages

Your Diverse 2015 can tell you

which messages are new and which

messages have already been played

back.

When there are new messages:

• The ANSWER ON/OFF button

flashes.

• The display indicates the total

number of messages stored.

Using your Diverse 2015 answering machine

To skip forwards and backwards

through your messages

When the recording memory

is full

If you have recorded an advisory

announcement as one of your outgoing

messages, your Diverse 2015 will

automatically play it as the outgoing

message to all new callers. If not, your

Diverse 2015 will not answer the call.

Skip

At the base:

ᮣ

• Press the SKIP button once to

skip to the start of the next

message or several times to skip

forward over a number of

messages.

To play back new messages at

the base station

ᮤ

• Press the SKIP button once to

skip back to the start of the

current message or several times

to skip back over a number of

messages.

Play

• Press the PLAY button.

At any time you can:

• Press and hold the SKIP button

To play back all messages (this

includes old messages) at the

base station

ᮤ

to skip back to the start of your

messages.

Play

To pause a message during

playback at the base station

• Press and hold down the PLAY

button for about a second. You

can hear all new and old

messages.

Stop

Play

• Press the STOP button. The voice

says. ‘Pause’

• Press the PLAY button to resume

playback.

Using your Diverse 2015 answering machine

To stop playback at the base

station

To delete all messages which

have been played back

The answering machine must not

be in playback mode.

Stop

Delete

Skip

• Press the STOP button twice.

To save messages at the base

station

• Press the DELETE button. The

voice says, ‘Deleting’ press skip

back to confirm.

You can save a message so it will be

played back as though it was a new

recording next time you want to

hear your messages.

ᮤ

• Press the SKIP button.

The voice announces, ‘Messages

deleted’.

Record

Call screening

When the answering machine is

switched on, you can hear incoming

calls and decide whether to answer

them or let your Diverse 2015 take

their message. If you decide to

answer the call, the answering

machine will stop when you pick up

any handset from the base or

charging station (or press the

PHONE button) and allow you to

speak direct to the caller. Please

note that when your Diverse 2015

answers a call, you will not hear

your outgoing message.

• Press the RECORD button twice

during playback. The machine

skips to the end of the message.

The voice announces, ‘Message

is new’.

To delete a message at the base

station

Delete

Skip

• Press the DELETE button during

playback of the message you

want deleted. Playback stops.

Voice announces, ‘Deleting’ press

skip back to confirm.

ᮤ

• Press the SKIP button. Voice

announces,‘Message deleted’.

Using your Diverse 2015 answering machine

To hear incoming calls

To adjust the loudspeaker volume

Make sure the speaker volume is

set to an audible level. The default

setting is ON.

–

At the base during playback:

• Press the + button to increase

WXYZ

STO

INT

volume.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 41 to switch the

loudspeaker on for incoming

messages.

• Press the – button to decrease

volume.

The setting is stored until adjusted

again.

To intercept a call during

message recording

• Enter the code 42 to switch the

loudspeaker off for incoming

messages.

• Press the STO button to confirm

the setting.

You can interrupt a call from a

handset or a parallel corded

telephone while your outgoing

message is being played or while a

caller is leaving their message.

Note

You will not hear the outgoing

message, unless you press the volume

buttons whilst answering.

• Press the PHONE button or take

the handset off the base.

• Pick up the handset of a parallel

phone.

The answering machine stops

recording and resets to Answer On

and you can take the call.

Using your Diverse 2015 answering machine

To adjust the number of rings

before incoming calls are answered

You can select the number of rings,

from 1 to 9, before incoming calls

are answered by the machine when

it is switched ON. The default setting

will be 4.

To set a pause before each

message play back

Normally, your Diverse 2015 will

play back messages continuously.

You can set it to pause between

messages. The next message will

not be played back until you press

ᮣ

the SKIP button.

WXYZ

^D3^EF

STO

INT

WXYZ

STO

INT

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Press the 3 button.

• Press a button between 0- 9 to

set the number of rings you want.

(0 = Time Saver mode, see next

item.)

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

either

• Enter 51 to insert a pause

between messages.

• Press the STO button to confirm

the setting.

• Enter 52 for continuous message

playback.

• Press the STO button to confirm

the setting.

Time saver mode

Times saver is useful if you ring in

from another phone to see if you

have any new messages.

(‘Remote access’ – see page 36.)

If you have new messages, your

Diverse 2015 will answer after

2 rings. If you do not have any new

messages, your Diverse will not

answer until 4 rings. This enables

you to end your call before you are

connected, saving you time and

money.

Remote access

You can operate your answering

Please note. Once you have entered

machine from any registered

handset and any other external

the system code correctly, you are ready

to operate your answering machine. If

you do not operate the machine for

160 seconds, the voice says, ‘Please

confirm’. You then have a further 8

seconds before the machine

Touchtone phone.

Either

From a Diverse handset

disconnects your call.

STO

MEM

INT

^A2^BC

LNR

WXYZ

GHI

^D3^EF

^M6

INT

^J5^L

PQRS

WXYZ

^TU8^V

✱

RCL

PWR

• Press the INT button

• Press the 9 button. The voice

From another external

Touchtone^TMphone

announces the current mode of

operation, the number of

messages on the memory and, if

applicable, the day and time.

• Dial your Diverse 2015 phone

number.

• When the Diverse 2015 takes

your call, enter the system code

(this m ust be different from

the default setting of 0 0 0 0 .

See page 16 on how to

change your system code).

You hear a beep and the voice

announces the current operating

mode, the number of messages

stored and, if applicable, the time

and day.

If another handset is making an

external call you cannot access the

answering machine from your handset.

Please Note. You must change the

system code (page 16) before Remote

Access may be used.

Remote access

To play back all messages

^A2^BC

If you make a mistake entering the

system code, you hear the voice

announce, ‘Incorrect PIN’. You can try

again.

^J5^KL

• Press the 2 button. All messages

are played back.

After three incorrect entries, the

answering machine disconnects the

call.

• To stop, press the 5 button.

Remote operation

To skip forwards or backwards

during playback

Once you have accessed the

answering machine from a Diverse

handset or another telephone, all

the operating instructions are the

same.

^D3^EF

• Press the 3 button to move on to

the next message.

For help

• To play back the current message

again, press the 1 button.

• To move back several messages,

press the 1 button repeatedly.

• Press # at any time for help. The

voice takes you through all the

operating options.

To pause during playback

To play back new messages

^J5^KL

^A2^BC

^J5^KL

✱

• Press the 5 button. Playback is

halted and the voice announces,

‘Pause’.

• To continue playback, press the

2 button.

• Press the ✱ button. The voice

announces, ‘New ‘n’ messages

available’.

• Press the 2 button. Your new

messages are played back.

• To cancel, press the 5 button.

Remote access

To stop playback

To delete all messages you have

played back

^J5^KL

• Press the 5 button twice.

• Press the 0 button. The voice

announces, ‘Delete’, press skip

back to confirm.

• Press the 1 button. The voice

confirms, ‘Messages deleted’.

To mark a message as new

^J5^KL

✱

• Press the ✱ button twice during

playback. The playback skips to

the end of the message and the

voice announces, ‘Message is

marked as new’.

To select the operating mode

You can switch between the

outgoing messages.

WXYZ

^A2^BC

^D3^EF

• Press 5 to cancel.

• Press the 9 button. The voice

says, ‘Mode’.

• Press the 1 button to select A1.

The voice says, ‘Answer mode.

Using announcement 1’.

To delete a message during

playback

• Press the 0 button during

playback of the message to be

deleted. Playback stops and you

hear the remote handset

• Press the 2 button to select A2.

The voice says, ‘Answer mode.

Using announcement 2’.

announce, ‘Deleting’, press skip

back to confirm.

• Press the 1 button. The voice

confirms, ‘Message deleted’.

• Press the 3 button to select A .

The voice says, ‘Answer mode.

Using advisory announcement’.

• To cancel, press the 5 button.

Remote access

To record a new outgoing

message

To record an advisory

announcement

First select the operating mode A1

or A2 by following the previous

instructions entitled ‘To change the

operating mode’.

First select the operating mode A

by following the instructions on

page 38 entitled ‘To select the

operating mode’.

^M6^NO

PQRS

^J5^KL

^M6^NO

PQRS

^J5^KL

• Press the 6 button. The voice

announces, ‘Recording’.

• Press the 6 button. The voice

says, ‘Recording’.

• Press the 7 button. The voice

says, ‘Recording announcement’.

After the beep, speak your

message.

• Press the 7 button. The voice

says, ‘Recording advisory

message’. After the beep, speak

your message.

then either

• Press the 5 button to stop

recording. Your outgoing message

is played back.

• Press the 5 button twice. This

stops the recording. Your

outgoing message is played back.

• Press the 5 button once to record

a concluding announcement. The

voice says, ‘Recording concluding

announcement’. After the beep,

speak your concluding

To play back an outgoing

message/announcement

First select operating mode A1, A2

or A by following the instructions

on page 38 entitled ‘To select the

operating mode’.

announcement.

PQRS

• To stop recording, press the 5

button and your outgoing

message and concluding

announcement are played back.

• Press the 7 button to play back

the outgoing message/

announcement.

Remote access

To delete an outgoing

Dialling in to switch your

message/announcement

First select operating mode A1, A2

or A by following the instructions

on page 38 entitled ‘To select the

operating mode’.

answering machine to Answer ON

from another remote phone

• Your system code must be

changed from the default (0000).

• Dial your number and let it ring.

After approximately 17 rings,

your Diverse 2015 answering

machine automatically answers.

• The Diverse 2015 will ask you for

the system code.

• You will have 3 attempts to

answer the correct system code.

The Diverse 2015 will disconnect

the call if all are incorrect.

• After you have successfully

entered the correct system code,

all of the previous instructions

are available.

PQRS

^J5^KL

• Press the 0 button. The voice

announces, ‘Deleting’.

• Press the 7 button to confirm

deletion. The voice says,

‘Announcement deleted’.

• Press the 5 button to cancel.

To record a memo message

Memo messages may be made in

remote access mode. Do not pause

for longer than 8 seconds when

recording a memo or the answering

machine will end the call.

^M6^NO

^A2^BC

^J5^KL

• Press the 6 button. The voice

says, ‘Recording’.

• Press the 2 button. the voice

says, ‘Recording message’. After

the beep, speak your message.

• To cancel, press the 5 button.

Refer to the Remote Access quick

guide, page 41.

Remote access quick guide

From Diverse handset:

• Press the INT button.

• Press the 9 button.

From another telephone:

• Dial your phone number.

• Enter your system code.

^D3

^A2^C

4^I

^J5^L

^M6^O

PQRS

WXYZ

^TU8^V

✱

RCL

PWR

Skip backwards

Play back all messages

Skip forwards

No function

Memo

Abort action (pause)/ stop

Recording

Announcement or advisory message

Intercom to base

Help

Output announcement

Answering machine on/ off

Operating mode

Delete

Call recording announcement 1

Call recording announcement 2

Advisory message

Help

Message

New

✱

Announcement or advisory message

Help

Status/ help

Play back new messages

Mark message ‘new’

Help

✱

Additional features

Secrecy

Call timer

Your Diverse 2015 provides an

approximate guide to the length of

each external call you make. The

handset display shows the

RCL

INT

• To obtain secrecy on an external

call, press the INT button. Display

shows your handset’s internal

number and you hear the internal

dial tone. This allows you to talk

to someone in the same room,

without your caller hearing the

conversation. Instead your caller

hears a melodious tone.

approximate call duration both

during your call and also for a few

seconds after your call is completed.

Operating with

additional handsets

‘Ring priority’ and ‘collective

ringing’

• Press the RCL button to resume

your telephone call with the

external party.

Your Diverse 2015 will ring all

handsets whenever there is an

incoming call. This is called

collective ringing. Ring priority

means an incoming call will ring

first at a preferred handset. If there

is no answer, the call will ring all

other handsets.

Secrecy is not available for internal

calls.

The default setting for your Diverse

2015 is for collective ringing.

Additional features

To change between ring priority

and collective ringing

To set which handset will receive

ring priority

Once you have set your Diverse

2015 to ring priority, you can select

the handset you want to ring first.

The handset must be switched ON.

^A2^BC

^D3^EF

LNR

STO

✱

^A2^BC

LNR

STO

✱

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code

(default 0000).

• Press the LNR button.

• Press the ✱ button.

• Press the 2 button and the

3 button. Display shows the

current setting.

• Press the 2 button to select

RING PRIORITY

• Press the 1 button to select

COLLECTIVE RINGING.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code

(default 0000).

• Press the LNR button.

• Press the ✱ button.

• Press the 2 button twice.

• Press the handset number you

want to ring first for all incoming

calls.

• Press the STO button to confirm.

Additional features

To set the number of rings before

ring priority calls all handsets

You can specify the number of rings

your selected handset can have

before an incoming call is sounded

at all available handsets.

To clear and reinstate handsets

for collective ringing

The default setting is for all

handsets to be set for collective

ringing.

^A2^BC

LNR

STO

✱

^M6^NO

LNR

STO

2-9

✱

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code

(default 0000).

• Press the LNR button.

• Press the ✱ button.

• Press the 2 button.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code

(default 0000).

• Press the LNR button.

• Press the ✱ button.

• Press the 6 button. Display shows

the number of rings currently set.

• Press a number button between

2-9 to set the number of rings

you want.

• Press the 1 button. Display shows

the number for each handset

currently set for collective ringing.

• Press the number for each

handset you want to add to – or

press again to delete it from

collective ringing.

• Press the STO button to confirm.

If you are experiencing problems,

please call the Diverse Helpline on

0345 908070.

Using your Diverse 2015

with a Diverse 2000

Executive Handset

Your Diverse 2015 comes complete

with a Diverse Handset. If you wish,

you can use a Diverse 2000 Executive

Handset with the 2015 Base Station.

The options shown on the display

are indicated by symbols.

PHONEBOOK, to enter, use and

alter phonebook entries.

INTERNAL.

INT

To register your Executive Handset

with your Diverse 2015 Base

Station, please refer to the

instructions in your Executive

Handset User Guide.

REDIAL.

➞➞

▲

Move UP through menu.

Move DOWN through menu.

GO BACK to previous menu.

OK.

▼

–

ACTIVATE.

–

➜

DELETE.

Display

BACK.

FORWARD.

Option

The instructions throughout this

User Guide relate to the Additional

Handset. When using the Executive

Handset, you will either need to

follow the instructions in your

Executive Handset User Guide or,

with a few simple changes, follow

the instructions in this User Guide.

buttons

Your Executive Handset offers a

menu-driven display. You enter the

menu lists by using the MENU

button. The option buttons below

the display allow you to select the

options within each menu and make

adjustments to their settings.

Using your Diverse 2015 with a

Diverse Executive Handset

The following instructions can

be found in your Executive

Handset User Guide.

To use the following

instructions found in this user

guide you will need to refer to

the chart on page 47.

Adjusting Handset settings

(including Handset volumes, tones

and confirmation tones).

Adjusting base station settings

(including base station volumes and

tones).

Call Transfer.

Adjusting the rings before incoming

calls are answered.

Clearing numbers stored in the

memory.

Call screening.

Intercom calls.

Making and Receiving calls.

On hold.

Changing the system code for the

Diverse 2015 base station.

Operating with additional handsets.

Remote access.

Redialling.

Registering a new Executive

Handset with the base station.

Resetting your Diverse 2015 base

station to the original settings.

Resetting your Executive Handset

to the original settings.

Ring priority and collective ringing.

Secrecy.

Setting and changing the Executive

Handset PIN.

Setting the date and time on the

answering machine.

Speed dialling.

Storing numbers in the memory.

Setting the duration of incoming

messages.

To bar all calls from your Executive

Handset.

To bar all calls from all handsets

registered to the base station.

To record, play and delete advisory

announcement.

To record, play and delete answer

machine messages.

To store your own ‘special numbers’.

Using your Diverse 2015 with a

switchboard.

Using your Diverse 2015 with a

Diverse Executive Handset

DIVERSE 2000 HANDSET

(ADDITIONAL)

DIVERSE 2000

EXECUTIVE HANDSET

Where the instruction begins;

Replace with;

STO

INT

SET

• Press the STO button.

• Press INT.

• Press SET.

STO

INT

SET

• Press the STO button.

• Press INT.

• Press the

button.

• Press SET.

• Press the INT button.

• Press the

button.

• Press the MENU button.

• Select INTERNAL CALL.

• Press OK.

Where the instruction ends;

Replace with;

STO

SET

• Press the STO button to

• Press SET to confirm.

the new setting.

• Press the END CALL button

to end the procedure.

➞➞

If the instruction Press LNR button appears anywhere, please replace with

for the Executive Handset.

Switchboard compatibility

Your Diverse 2015 can be connected

to all compatible switchboards.

For a list of suitable switchboards,

Your Diverse 2015 is preset to

phone Diverse Helpline on

Setting the TONE or

PULSE mode

TONE dialling – where you hear a

tone beep each time you dial a

0345 908070 or BT on 154.

number. Tone dialling is suitable for

all modern digital exchanges and

Entering external access codes for

older switchboards.

switchboards. So you will only need

When you use your telephone on a

to use this if your switchboard uses

switchboard you may need to

pulse dialling. If you cannot make a

program a delay after you have

call with TONE dialling, you may

dialled the access code. This

enables the switchboard to pick up

need to switch to PULSE dialling.

an external line. By storing the

access code your switchboard uses,

To set PULSE dialling

for example ‘9’, you can set this

LNR

STO

delay to be inserted automatically.

You will still need to dial the access

code each time before calling any

telephone number you want.

• Press the STO button then the #

button.

• Press the 1 button.

• Enter the current system code

(default 0000).

• Press the LNR button.

• Press the buttons 0, 3, 3.

• Press the STO button to set pulse

dialling.

Switchboard compatibility

To re-set to TONE dialling

To set to Earth Recall with Tone

dialling

LNR

STO

LNR

STO

• Press the STO button then the

# button.

• Press the 1 button.

• Enter the current system code

(default 0000).

• Press the LNR button.

• Press the buttons 0, 3, 7.

• Press the STO button to set tone

dialling.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the current system code

(default 0000).

• Press the LNR button.

• Press the buttons 0, 3, 6.

• Press the STO button.

To set Time Break Recall with

Tone dialling

To insert an access code

The handset must be switched ON.

LNR

STO

LNR

STO

• Press the STO button.

• Press the # button.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Press the 0 button.

• Enter the current system code

(default 0000).

• Press the LNR button.

• Press the buttons 0, 3, 7.

• Press the STO button.

• Enter the system code (default

0000). Each digit you enter

erases one dash on the display.

LNR

–-

• Press the

button. Display

–-

shows A .

–-

• Enter the access code (for

example 9). If you want to enter

additional access codes, press

LNR again, followed by the next

code, and so on.

• Press the STO button to confirm.

Switchboard compatibility

The handset must be switched ON.

Notes

•

You can store RCL, ✱, and

well as the digit keys 0-9.

You can enter up to three

switchboard access codes, each one

to three digits long.

You may find it useful to enter 144

(for BT Chargecard access) as one

of the access codes, together with an

access pause of six seconds – see

‘Setting the access pause’ below.

LNR

STO

•

• Press the STO button.

• Press #.

• Press the 1 button

•

• Enter the system code (default

0000). Each digit you enter

erases one dash on the display.

LNR

• Press the

button.

• Enter one of the three-digit codes

above to set the length of pause

you want.

Setting the access pause

You can insert a pause or change

the length of a pause to suit

different access codes.

STO

• Press the

button to confirm.

If you are experiencing problems,

please call the Diverse Helpline on

0345 908070.

Code

0 2 4

0 2 5

0 2 0

0 2 1

2 5 3

PAUSE

1 second

2 second

3 second

6 second

To clear all

access codes

Registering a new

Diverse 2000 Additional

Handset with the base

station

Up to six handsets can be

registered and operated from the

Diverse 2015 base station. The

system allows you to make internal

If you are registering a Diverse 2000

Executive Handset follow the

instructions in the Diverse 2000

Executive Handset user guide.

intercom calls between two

handsets while a third is making

an external call.

To register a handset

The handset must be switched OFF.

Each additional handset you

purchase must be registered at the

base station.

At the base station:

• Press and hold down the grey

paging button until you hear the

continuous beeps (after about 10-

15 seconds).

Diverse handsets

Item Code

Diverse 2000

Additional Handset

Diverse 2000

–

871171.

Executive Handset

Diverse 2000 Charger

–

871172.

871173.

You now have up to 1 minute to register

the handset, during which the beeps

will continue.

Please note – Diverse 2000

handsets will not work on

Diverse 1000 base stations.

Registering a new Diverse handset

with the base station

To remove a handset registered at

the base station

At the handset:

PWR

These steps can be taken from any

registered handset.

• Press and hold down the 1 button

together with the PWR button

until the display shows 1– and

^A2^BC

PQRS

STO

• Press the STO button.

• Press the # button.

flashing

• Enter the 4 digit system code

• Press the 7 then 2.

(default 0000).

• Enter the system code

(default 0000).

• Display shows all handsets

registered at the base.

• Press the

button. The beeps

stop after about 10 seconds, and

the display shows all the available

handset numbers.

• Enter the internal number of the

handset to be removed. It

disappears from the display. If

you enter the wrong number,

press it again to reinstate it.

• Press the STO button to confirm.

• Select and enter one of these

numbers. This is now the

handset’s internal number and it

is registered with the base

station.

Please Note

Diverse 1000 Handsets will not work

on the Diverse 2015 base. But Diverse

1010/1015 Additional and Executive

Handsets are compatible.

If you are experiencing problems,

please call the Diverse Helpline on

0345 908070.

Operating with

additional base stations

• Register the handsets at base

Diverse handsets

Item Code

station 2 (and 3 and 4 if used)

using the same internal number

as on base station 1.

Diverse 2000

Additional Handset

Diverse 2000

Executive Handset

Diverse 2000 Charger – 871173.

– 871171.

• Activate the display of the base

station numbers on each handset;

see page 55.

– 871172.

Please note - Diverse 2000

handsets will not work on

Diverse 1000 base stations.

If, while not using your Diverse

handset, you move out of range of the

displayed base station and within

range of another base station, your

radio link will be automatically set up,

(provided your handset has been

registered with the new base station).

Diverse 2000 Handsets are only

compatible with the Diverse 2000

Charger.

Additional Handsets may be used

with up to four Diverse 2015 and/ or

Diverse 2010 base stations.

If, however, you move out of range of

the displayed base station and within

range of another base station during a

call, you will lose your current call.

The Diverse Executive may be used

with up to six Diverse 2015 and/ or

Diverse 2010 base stations. Refer to

your Diverse Executive user guide.

The handset display shows you if the

handset is located within range of a

registered base station.

If the symbol flashes continuously,

it means the handset is out of range of

a registered base station.

When planning to use a handset at

more than one base station, it is

recommended that you:

• Assign a number to each base

station, from 1 to 4.

• Number each handset (1 to 6)

registered at each base station.

If the symbol is not flashing, you

are in range.

Operating with additional base stations

At the handset:

How to set up multiple

base stations and

handsets

PWR

• Press and hold down the button

number 2, 3 or 4 to specify the

base station number.

• At the same time, hold down the

PWR button until the display

shows

To register additional Diverse

2015 handsets at more than one

base station

You can use up to six handsets on

each Diverse base station and up to

four base stations with your Diverse

handset to build up a

comprehensive and easy-to-use

cordless telephone system.

• Enter the system code (default

0000).

• Press the # button. The beep

stops after a few seconds. The

display shows all available

handset numbers.

The handset supplied with the base

station is already registered as

handset 1.

The handset you wish to register

onto another base station must be

turned OFF, before proceeding to

2 34 5 6

• Enter the single digit internal

number – from 2 to 6 – for the

additional handset.

At the base station:

• It is now registered.

• Press and hold down the GREY

paging button until you hear the

beeps (after about 10 seconds).

If the maximum number of handsets

are already registered with the base,

three dashes will appear in the display

after you enter the system code.

You now have up to 1 minute to register

the handset, during which the beeps

will continue.

Operating with additional base stations

To set/clear the display of the

base station number on a handset

The default setting is to display the

number. This is useful if your

handset is connected to more than

one base station.

To set your handset for automatic

base selection

If you are moving around, and likely

to lose contact with your base

station, your handset can be made

to automatically switch to the first

available base station. If this is set

and you are in the area where the

signals of two base stations are

overlapping, your handset will select

the strongest signal.

PQRS

^M6^NO

STO

• Press the STO button.

• Press the 3 button then the 6

button. The current setting is

displayed.

The handset must be switched ON

• Press the 1 button to display the

base station number.

STO

INT

• Press the 0 button if you do not

want to display the base station

number.

• Press the STO button.

• Press the INT button. Display

shows the numbers of the base

stations at which the handset is

registered.

• Press the STO button to confirm.

• Press the 0 button to set

automatic selection.

• Press the STO button to confirm.

The handset will now select the

base station offering the strongest

signal. Display will show the base

station selected (unless de-

activated – see previous

paragraph to set/ clear the display

of the base station number on a

handset).

Operating with additional base stations

To set your handset for manual

base selection

If you are experiencing problems,

please call the Diverse Helpline on

0345 908070.

You can change automatic

registration at a base station to

manual registration. So if you are in

an area where the ranges of two

base stations overlap, you can

specify which base station (and

which outgoing line) you prefer to

use.

This setting is recommended where

there is an overlap between two or

more base stations.

The handset must be switched ON

STO

INT

• Press the STO button.

• Press the INT button. Display

shows the numbers of the base

stations at which the handset is

registered.

• Press the number button – from

1 up to 4 – for the base station

you want to select.

• Press the STO button to confirm.

If you move out of range of the

displayed base station, and within

range of another base station during a

call, you will lose your current call.

Maintenance

General

Outside the guarantee period

If your Diverse 2015 needs repair

after the warranty period has ended,

the repair must meet the approval

requirements for connection to the

telephone network. We recommend

that you call the Diverse 2015

Helpline on 0345 908070 and ask

for details of our recommended

repair agents.

Simply clean the handset and base

station with a damp (not wet) cloth

or an antistatic wipe. Never use

household polish as this will

damage your Diverse 2015.

Never use a dry cloth as this may

cause a static shock.

Service

Within the guarantee period

If you experience a problem with

your Diverse 2015 base station or

handset, you should contact the

Diverse 2015 Helpline on 0345

908070. Calls are charged at local

call rates. If the problem is not

remedied, you will be advised to

contact your original point of

purchase.

If you have to return your

Diverse 2015

Pack the base station and handset

securely, preferably in the original

packaging. All parts must be

returned, including line cords, power

supply unit and original batteries (we

cannot take responsibility for goods

damaged in transit).

Some suppliers offer extended

warranty schemes for cover outside

the initial 12-month period. Please

ask them for details.

Help

Your Diverse 2015 has been

Battery performance

designed to be easy to use. If you

should experience a problem,

please check the following points

before calling the Diverse Helpdesk.

After charging your Diverse 2015 for

the first time, subsequent charging

time for the handset batteries is

approximately 4-5 hours. Batteries and

case may become warm during charging.

This is normal and not dangerous.

Emergency calls

The emergency services can be

contacted in the UK by dialling 999, or

112 which is valid in any country that

is a member of the European

Community.

Under ideal conditions, the handset

batteries should give about 7 hours

talktime or 60 hours standby on a

single charge (both standby and talk

time is reduced for the Diverse 2000

Executive Handset to approximately 50

hours standby and 6 hours talktime).

However, new NiCad batteries do not

reach their full capacity until they have

been in normal use for several days.

If your Diverse 2015 is connected to a

switchboard, you may have to dial an

access number before 999 to contact

the emergency services. Some

switchboards cannot dial out during a

power failure.

Please note that the lifespan of NiCad

rechargeable batteries depends on how

heavily they are used. However, over

time, their capacity to recharge will

begin to diminish and they will

Fully charged batteries do not

indicate full power when put

into a handset

When you replace handset batteries

with ones that have been fully charged,

the battery indicator will not show full

until the next charge cycle has been

completed. Charge the handset until

the batteries register full again. From

then on the display will be correct.

eventually need replacing.

Help

Replacing handset batteries

After a time, you may find that the

handset batteries are running out

of charge more quickly. This is a

standard sign of wear and the

batteries will need replacing.

No dial tone

Is the telephone line cord plugged

into the phone socket and the base

station?

If other handsets are registered on

the base, the outside line may

already be in use. Wait until the call

is finished and try again.

Use only AA size nickel cadmium

rechargeable batteries in the handset.

Any other types may cause irreparable

damage. Do not immerse batteries in

water or throw them into fire, or

dispose of them with ordinary domestic

refuse. To charge the batteries, only use

the plug-in power supply station

provided.

The

symbol is flashing or you

cannot link up with the base

station

Is the handset registered with the

base station? To register the

handset, see page 51.

Is the power cable connected at the

base and the power switched on at

the wall socket?

Recommended batteries should

have a power rating of 600m Ah

1.2V. Batteries are available from

the Diverse Helpline 0345 908070

and your local BT shop.

Are you in range of the base

station?

Please note: If you go out of range

of a base station for a long time while

your handset is switched ON, it may

take more than 20 minutes to ‘find’ the

base station again when you come

back within range. However, by simply

switching the handset OFF for a

BT accepts no responsibility for damage

caused to your Diverse 2015 handset by

the use of non-NiCad batteries.

Solving problems

If you are having difficulties using

your Diverse 2015, please check

the following simple solutions.

moment, then ON again, it will find

the base station within a few seconds.

The base station or handset does

not ring

No handset display appears

Is the handset switched on?

The battery may be flat or dead.

Recharge or replace the battery.

The ringer volume may be set too

low. To adjust the ringer volume at

Help

The answering machine doesn’t

record

the handset, see page 18.

Check that the telephone is

plugged into the phone socket.

Is the Diverse 2015 set up for ring

priority at another handset? See

page 42. Set the Diverse 2015 for

collective ringing.

Is the message capacity full? If so,

the machine will not answer calls.

Delete messages.

Is the machine set to advisory

announcement operating mode? If

it is, change the mode to A1 or A2

see page 25-26.

Cannot get through, even though

a dialling tone can be heard

You may be set to the wrong

signalling method. To change

between TONE and PULSE

dialling, see page 48.

Outgoing message will not record

Check that the speaker volume is

set to an audible level.

You can not remotely interrogate

the Diverse 2015

Handset beeps

Are the handset batteries low? You

will hear a beep every 30 seconds.

Ensure that you have changed the

system code.

see page 16.

If is flashing (see page 59), you

will hear four short beeps when

you press the PHONE button.

Check you are still in range of your

base station.

When connected to a switchboard:

You can’t get a connection or you

get the wrong connection after

speed dialling

Buzzing noise on my radio or TV

Your Diverse base station or

handset or both may be too close –

try moving it at least one metre

away.

Have you entered an access code?

See page 49.

Check you have selected the

correct recall and dialling modes.

See page 49.

The machine won’t answer calls.

Have you recorded an outgoing

message?

If you are still experiencing difficulty,

please call the Diverse 2015 Helpline

on 0345 908070.

See page 25.

Check that it is switched on.

Technical information

Environment

assumed to have a REN of 1 unless

stated otherwise. A total REN of 4

is allowed. (For example: if Diverse

2015 is used in conjunction with

three extension telephones, each

with a REN of 1, the total REN is 4.)

Your Diverse 2015 should be kept

free of dust, moisture, high

temperature, vibration and should

not be exposed to direct sunlight.

Do not stand it on carpets or other

surfaces which generate fibres or

place it in locations which prevent

the free flow of air over its surfaces.

Approval

Connection to the BT telephone

network.

Diverse 2015 is fully approved for

connection to the BT network

provided it is used according to the

instructions in this guide.

Warning

The apparatus is only designed to

be operated in a normal office or

domestic environment where the

relative humidity does not exceed

75%. It should not be used in

bathrooms or near water.

It may be connected to Direct

Exchange Lines and switchboards

(PBX’s) with new plan (plug and

socket) arrangements.

How many phones can you have?

All items of telephone equipment

have a Ringer Equivalence Number

(REN), which is used to calculate

the number of items that may be

connected to any one telephone

line. The Diverse 2015 with up to 6

handsets has a REN of 1. Any other

instrument provided by BT may be

Connecting to switchboards

Diverse 2015 is only approved for

use with a compatible switchboard

including those which do not provide

secondary proceed indication.

If you would like a list of suitable

switchboards, contact BT on 154 or

Diverse Helpline on 0345 908070.

Technical information

If you do have a compatible

switchboard, it cannot be

guaranteed that the telephone will

operate correctly under all possible

conditions of connection. If you have

any difficulties, contact BT on 154

or the Diverse Helpline on 0345

908070.

Generally Diverse 2015 can be

connected to any switchboard where

a simple modern telephone can be

used to make and receive calls.

Diverse 2015 is suitable for

connection to switchboards which

return secondary proceed indication.

Technical specification

Standard

DECT

Number of channels

Radio frequency range

Duplex method

120 duplex channels

1880 MHz to 1900 MHz

Time-division multiplexing. 10 ms

frame length

Channel grid

Bit rate

1728 kHz

1152 kbit/ s

Modulation

GFSK

Voice coding

Transmitted power

32 kbit/ s

10 mW, average output per channel

Range

up to 300 meters outdoors maximum

(uninterrupted line of sight)

up to 50 meters maximum in buildings

Important note: The range can be

greatly reduced where conditions

are not ideal (ie in certain buildings

near bodies of water etc).

Power supply

Base station 220/ 230 V –/ 50 Hz

(AC adaptor)

Power consumption base station

9.2 VA

Operating time of handset

(with fully charged battery*)

Standby: up to 60 hours

Talk time: Up to 6 5 hours

Permitted ambient conditions

for operation (maximum)

0˚C to 55˚C

20% to 75% rel. humidity

Permitted storage temperature

Signaling method

–10˚C to +60˚C

Dial pulsing/ DTMF

Signal key function

Base station dimensions

Handset dimensions

Weight

Earth Recall/ Timed Break Recall

ca. 195 x 174 x 90 (L x W x H)

Approx. 175 x 55 x 25 (L x W x H)

Base station: 350g

Handset: 185g (with batteries)

*When batteries are in good condition.

Index

Additional handsets

Adjusting number of rings

Advisory announcement

Access code/ pause

Answering machine

At a glance

42, 51

Earth Recall

Emergency calls

Ending a call

27, 39

49, 50

Executive Handset

Help

Automatic base selection

Intercept call

Intercom

12, 13

Base stations (additional)

Batteries

Maintenance

Making and receiving calls

Manual base selection

Memory

Charging

Installing

Low warning

Replacing

to clear

Belt clip

to dial

Call barring

to store

Call screening

Call timer

Messages (outgoing)

Number storage

Collective ringing

On hold

10, 29

Day and time

On/ off

Delete outgoing announcement

Delete messages

Operating mode

Outgoing messages

Displaying messages

Paging

Pause

PIN (Personal Identification Number) 16

Play back announcement

Play back messages

32, 37

Index

Power

Volumes and Tones

Base station ringer

Battery warning tone

Confirmation tone

Ear piece volume

Handset ringer

Protected keypad

Quick guide (remote access)

Receiving calls

Record announcement

Recording memos

Reset

Handset tone

In range tone

Redial

Loudspeaker volume

Range warning tone

Setting confirmation tone

Wrong button tone

Remote access

Remove registered handset

Returning Diverse 2015

Ring priority

Warnings

Save messages

Secrecy

Service

Setting up

Skip forwards and backwards

Switchboard/ PBX’s

System code

48, 61

Technical information

Technical specifications

Time

Time and day setting

Time Break Recall

Time saver mode

Tone or Pulse mode

Transfer call

Offices in Europe, North America,

Japan and Asia Pacific.

CE compliant to 89/336/EEC

(EMC Directive) & 73/23/EEC

(Low Voltage Directive)

The telecommunications services described in this publication

are subject to availability and may be modified from time to time.

Services and equipment are provided subject to British

Telecommunications plc’s respective standard conditions of contract.

Nothing in this publication forms any part of any contract.

TouchTone™ is a registered trade mark of

British Telecommunications plc in the UK.

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

Registered Office: 81 Newgate Street, London EC1A 7AJ.

Registered in England No. 1800000.

Printed in Germany. Issue 2 (06/ 98) 2.

Siemens number: A30852 – X1105-B357 – 2 – 7619

504158

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