BT Diverse 1015 User Manual

Diverse 1015 telephone

featuring DECT

Digital Enhanced Cordless Telecommunications

User guide

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

Please open this page for a further ‘at a glance’

guide to your Diverse 1015.

At a glance

Carrying clip

Display

Displays the status of your handset.

Store

Speed dial

Lets you store numbers on

the memory and access other

phone functions.

Enables quick dialling of

numbers stored in the

memory.

STO

MEM

LNR

Last number redial

Can redial the last three

numbers you called and lets

you access other phone

functions.

ABC

DEF

Keypad

GHI

JKL

MNO

PQRS

TUV

WXYZ

✱ 0

Power

Lets you switch the

handset on/ off and select

the operating mode.

Recall

For use with switchboards

and BT Select Services.

RCL

INT

PWR

Intercom

Enables internal

communication and call

transfer between handsets.

Phone

Used to make and answer calls.

At a glance

Base unit

underside view

Power

cord

Telephone

line cord

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . .

At a glance

Base unit

top view

Play

Play back messages

and memos

Message counter

Indicates the

number of incoming

messages and

memos on your

machine.

. . . . . . . . . . . . . . . . . . . . . .

Antenna

Volume

Adjusts the

loudspeaker volume.

Skip < >

Allows you to skip

forwards or

backwards through

your messages.

Recording

indicator

Lights up during the

recording of incoming

messages, memos

and other functions.

VOLUME

8 8

–

MODE

SKIP

PLAY

Delete

Mode

DELETE

STOP

RECORD

ANSWER

ON/OFF

Deletes recorded

messages and

memos.

Allows you to

switch/ record

between different

outgoing messages.

Answer on/off

Switches the

answering machine

on and off.

Paging button

Stop

Stops playback

and recording.

In-use light

Indicates an outside

call is being made.

Charging light

On when handset

battery is charging.

Record

To record messages

and memos.

Contents

In this guide

At a glance

Introducing the Diverse 1015

Setting up

Using your Diverse 1015

telephone

Using your Diverse 1015

answering machine

Remote access

Remote access quick guide

Additional features

Using your Diverse 1015

with a switchboard/PBX

Registering a new Diverse

handset with the base unit

Operating with additional

base units

Maintenance

Help

Technical information

Technical specification

Index

Hints and tips boxes

In this user guide, we’ve included helpful tips and

useful notes. They are shown in a grey box.

Introduction

Introducing the Diverse1015

Your Diverse 1015 is designed for ease of use and made to the high

standards set by BT.

We thank you for making the right choice and

expect that your Diverse 1015 will give you

many years of quality service. Please read the

instructions carefully before use and retain this

For your records

Date of purchase:

Place of purchase:

Serial number:

user guide for future reference.

(on the underside of the telephone base unit)

Purchase price:

DEC T

For warranty purposes, proof of purchase is

By purchasing your Diverse 1015 you now own

required, so please keep your receipt.

a product which combines the advantages of

This space is left for you to record your system

digital cordless operation with the performance

and handset PIN codes, refer to page 16 & 17.

of a high quality telephone. It complies with

the Digital Enhanced Cordless

Handset PIN code

Telecommunications (DECT) standard and

offers unparalleled quality and features.

System PIN code

Check that your Diverse 1015 is complete.

When you unpack you should have:

• Diverse 1015 base unit

Building up a phone system

You can use up to six handsets on each

Diverse 1015 base unit and up to four base

stations with your Diverse handset to build up

a comprehensive and easy-to-use cordless

telephone system. This user guide applies to

both single and multiple handset systems.

The ‘internal’ functions described in this guide

apply only to Diverse 1015 phones with more

than one handset connected.

• Diverse 1015 handset

• Power adaptor

• Handset carrying clip

• Two nickel cadmium (NiCad) rechargeable

batteries.

• Telephone line cord

As this product is rechargeable, it is normal that a

certain amount of heat will be produced in its day-

to-day operation. Whilst this is entirely safe we would

advise against placing this product on antique,

veneered or wooden surfaces as damage may occur.

Setting up

Follow these steps to get your Diverse 1015 ready for use.

Plan where you will put your Diverse 1015. It

Warning

1 For the handset use only approved nickel-cadmium

(NiCad) rechargeable batteries. Never use other

batteries or conventional alkaline batteries. They

could lead to a short circuit or destroy the battery

casing. Recommended batteries should have a power

rating of 600m Ah 1.2V. Batteries are available from

the Diverse Helpline 0345 908070. For the back-up

box use only alkaline non rechargeable unleakable

batteries.

should be within two metres of a power socket

and the phone socket.

1 Connecting the telephone line

cord to the Diverse 1015 base unit

Ensure that this is fitted correctly into the right

socket.

2 Do not try to use any power supply except the one

provided, otherwise you may permanently damage

your Diverse 1015. It will also result in non-compliance

with EN41003:1993, and will invalidate the approval

given to this apparatus.

3 There is a slight chance that your phone could be

damaged by an electrical storm. We recommend that

you unplug your Diverse from the mains power and

telephone line socket during storms.

2 Plugging your Diverse 1015

4 If you wear a hearing aid, please note that the

Diverse 1015 works by sending radio signals between

the base unit and handset. These signals can interfere

with hearing aids, causing a humming noise.

into the phone socket

If you do not have a modern phone socket,

call Freefone 0800 800 150 and ask for a BT

engineer to come and fit the correct socket.

This is a chargeable service.

5 Diverse 1015 can interfere with other electrical

equipment such as answering machines, TV and

radio sets, clock radio/ alarms and computers if

placed too close. You are recommended to place

your Diverse 1015 at least one metre away from

such appliances to avoid any risk of interference.

6 It is possible that the Diverse’s 1015 range may be

affected by being near bodies of water such as

ponds, lakes, the sea.

Setting up

To connect the back-up box

3 Connecting the optional

back-up box

The back-up box must be connected between

your Diverse 1015 and the power adaptor.

The battery back-up box is optional equipment

and may be purchased from the Diverse

helpdesk 0345 908070. Phone for prices. The

battery back-up box allows an emergency, or

other, calls to be made in the event of a mains

failure. The back-up box allows calls to be made

for up to 4 hours. The back-up box requires

6 x AA batteries which allows you to make calls

in the event of a power failure.

• Plug the back-up box power cord into

the socket on the underside of your

Diverse 1015 (1).

If you are not fitting the back-up box then

please proceed to step 5.

Back-up box

• To remove the cover, squeeze together the

clips on the back of the back-up box (1).

• Lift off the cover from one end (2).

• Insert the batteries into the lid as shown (3).

• Replace the cover before connecting the

back-up box.

Take care to plug the power cord and the

telephone line cord into the correct sockets.

• Plug the power adaptor into the

back-up box.

Back-up box

ABC

DEF

VOLUME

GHI

JKL

PQRS

TUV

WXYZ

8 8

SKIP SKIP

PLAY

–

MODE

✱

DELETE

STOP

RECORD

ANSWER

ON/OFF

RCL

INT

PWR

Diverse 1015

Power adaptor

If you are experiencing problems, please call the

Diverse Helpline on 0345 908070.

Setting up

5 Connecting the power cable

Plug the power cable into the power socket on

the underside of your Diverse 1015. Take care

that the telephone line cord and power cable

plugs are connected to the correct sockets.

Incorrect placement could damage the unit.

4 Mounting the back-up box

If required, you can mount your Diverse 1015

back-up box along your skirting board.

• Using the template at the back of this guide,

mark then drill two holes for the two screws

and Rawlplugs (if you need them).

• Insert the screws, leaving about 5 mm

sticking out to hang the back-up box from.

Skirting board

Wall

Screws

The Diverse1015 will not operate if there is a

power failure and the optional back-up box has not

been fitted.

6 Plug the 3-pin adaptor into a

mains power socket and switch on

Wrap any loose cord belonging to the back-up

box around the base before attaching it to the

skirting board.

Attach the back-up box by hooking it

over the screws protruding from the

wall.

Setting up

7 Installing the rechargeable

8 Fitting the handset carrying clip

Fit the carrying clip onto the back of the handset.

batteries in the handset

The handset uses the two AA size nickel

cadmium (NiCad) batteries supplied. Hold the

handset with the keypad facing down and slide

up to open the battery compartment.

Tab

Slot

9 Charge the handset batteries

for at least 16 hours

Place the handset on the base. The handset

can be charged face up or down.

When the handset batteries are charging, the

green CHARGING light comes on – it goes off

when the battery is fully charged. It will come

on again occasionally to indicate that the

battery is being topped up.

Insert the batteries as indicated on the label

inside the battery compartment and slide the

battery compartment cover shut.

When the handset battery has been charged

for 16 hours, the Diverse 1015 is ready to use.

Important

When replacing batteries always use good quality

nickel cadmium (NiCad) rechargeable AA types

with at least 600mAh capacity in order to achieve

the specified operating time. Never use other

batteries or conventional alkaline batteries.

They could result in a short circuit or destroy the

battery casing. Recommended batteries are

Panasonic P-50 AA, Sanyo N-3UN or N-3UC,

Philips R6NC-P, SAFT RC 6, DAIMON Accu 1000

and UCAR RC 6. Batteries are available from the

Diverse Helpline 0345 908070.

Normal battery charging time

After charging your Diverse 1015 for the first time,

normal charging time for the handset batteries is

4-5 hours. Batteries and case become warm during

charging. This is normal and not dangerous.

Under ideal conditions, the handset batteries

should give about 6.5 hours talktime or 60 hours

standby on a single charge. However, new NiCad

batteries do not reach their full capacity until they

have been in normal use for several days.

Setting up

Battery low warning

flashes and handset beeps to warn you

that the batteries are within 5-10 minutes of being

completely flat.

Getting the most out of your batteries

Avoid replacing the handset on the base unit

between calls. It is best to keep the handset off the

base for a few hours at a time.

If the symbol flashes continuously, it means

the handset is either out of range or is not

registered with the base unit. To register, follow the

steps on page 44. All additional handsets you

purchase will need to be individually registered

with the base unit before they will work with the

Diverse 1015.

The symbol may also flash after

a power failure. Provided the handset has been

registered with the base, the symbol will stop

flashing after a while indicating the handset has

automatically re-registered to the base unit.

If it continues to flash, re-register the handset to

the base unit - see page 44.

Please note: If you go out of range of a base unit

for a long time while your handset is switched ON,

it may take more than 20 minutes to ‘find’ the base

station again when you come back within range.

However, by simply switching the handset OFF for

a moment, then ON again, it will find the base

station within a few seconds.

Using your

Diverse 1015

Using your Diverse 1015

telephone

PROTECTED

ON/OFF and PROTECTED modes

This setting stops you accidentally operating

the handset’s keypad when carrying it around.

You can still receive incoming calls but cannot

make outgoing calls.

The handset can be operated in one of three

different modes.

OFF

Phone calls cannot be made and the handset

does not respond to incoming calls.

• To switch to PROTECTED when the handset

is ON, press and release the PWR button

quickly.

• To switch on, press and hold down the PWR

If the handset is out of range of the base unit,

button until the display is activated.

the

calls until the handset is brought back within

range. The symbol also flashes for a while after

symbol flashes. You cannot make or receive

power-up until the handset automatically registers

to the base.

You can make and receive calls.

• Flashing

can also mean that the handset

is not registered with the base. To register a

new handset, see page 44.

• To switch off, press and hold down the PWR

button until the display goes blank.

Using your

Diverse 1015

To receive an external call

Making and receiving calls

EXT

To make an external call

When the phone rings the display flashes EXT.

Press the PHONE button on the handset and

speak

Ensure the handset is switched ON.

• Press the PHONE button. You hear the dial

tone. The ‘In Use’ light on the base unit

comes on. Display shows EXT.

If the handset is on the base unit or charging

unit, simply lift it up and speak. You do not

need to press the PHONE button.

• Dial the number. The phone calls the number

and the display shows the number you have

dialled.

At the end of the call, either press the PHONE

button or replace the handset on the base unit.

Alternatively, you can enter the phone number

you want first and then press the PHONE button

to dial.

To redial the last number

LNR

If another handset is already being used to make an

external call, your handset will display ‘–’ flashing

and you will hear the internal ‘busy’ signal.

• Press the PHONE button.

• Press the LNR button. The last number you

called will be redialled automatically.

To redial any of the last three numbers

If connected to a switchboard with pulse dialling, you

can switch to tone dialling during a call by pressing

the ✱ button. This enables you to use systems such

as home banking. The Diverse 1015 will return to

pulse dialling on completion of the call.

LNR

• Press and release the

button to display

the last three phone numbers in turn. Each

phone number can be up to 22 digits long.

• When the number you want to dial is

displayed, press the PHONE button.

To end a call

• Press the PHONE button

To end the call, press the PHONE button or

• Place the handset back on the base unit.

replace the handset on the base.

Using your

Diverse 1015

To make an internal intercom call to another

handset

Paging and internal calls

If you have multiple handsets registered with the

base, the Diverse 1015 enables two handsets to talk

to each other on an internal ‘intercom’ call, while a

third handset can be on an external call.

INT

• Press the INT button. Display shows your

handset number.

• Enter the number of the handset you want

to call. The called handset will ring.

• To end the call, press the PHONE button

or replace the handset on the base or

charging unit.

To page a handset from the base unit

You can alert handset users that they are

wanted.

To receive an internal call

• Press the GREEN button on the base. All

handsets registered with the base will ring

only. You cannot talk to the handset.

INT

• To end paging, press the GREEN button.

• When the handset rings, the display flashes

INT plus the number of the handset that is

calling you – 2 in this example.

• To answer either press the PHONE button,

or simply lift the handset off the base unit or

charging unit.

If you have additional handsets, you can make

internal intercom calls between the handsets.

To make an intercom call to the base unit

You can make an announcement over the base

station loudspeaker. Make sure the loudspeaker

volume is set to an audible level.

INT

• Press the INT button.

• Dial 9691.

• Speak your announcement.

• Press the PHONE button to end.

Using your

Diverse 1015

To make an internal intercom call to

all handsets

Quick call transfer

After calling the other handset, you can immediately

press the PHONE button, or place the handset back

on the base, and the call will be transferred straight

through. If the other handset is already engaged, or

does not answer the call within 30 seconds, the call

will be returned to your handset.

INT

✱

• You can call all handsets registered to the

base unit.

• Press the INT button. Display shows your

handset number.

• Press the ✱ button. Display shows all

handsets registered. All these handsets will

ring. The first handset to answer will take

the call.

• To end the call, press the PHONE button or

replace the handset on the base.

To put an external caller on hold and speak

to another internal handset

INT

RCL

• Press the INT button. You hear the internal

dial tone and your external caller is put on

hold and will hear a melodious tone.

• Press the handset number you want, 1-6.

When the handset answers, you can talk

without your external caller hearing.

If a handset is out of range of the base unit, the

symbol flashes. You cannot make or receive calls

until the handset is brought back within range.

To transfer an external call between handsets

If you are in a conversation with an external

caller and want to transfer the call to another

handset.

• Press the RCL button to end the internal call

and speak to your external caller.

INT

RCL

• Press the INT button. Display shows EXT and

INT. Your caller will hear a melodious tone.

• Enter the number of the handset to which

you want to transfer the call. When the caller

handset answers, you can talk without the

external caller hearing.

• To transfer the call: Press the PHONE button,

or replace the handset on the base unit

• To reconnect to your external caller: Press

the RCL button.

Using your

Diverse 1015

To speed dial a number stored in the memory

Using the memory to store and

MEM

dial numbers

Your Diverse 1015 handset can store

10 phone numbers, each up to 22 digits long,

which then can be speed dialled. Stored

numbers can include settings made with the

RCL, ✱ and # buttons. You can also enter a

‘pause’ (see page 43, ‘Using your Diverse 1015

with a PBX’).

• Press the PHONE button. You will hear the

dial tone. Display shows EXT.

• Press and release the MEM button twice;

the number in memory 1 will be displayed.

• Continue to press and release the MEM

button to scroll through the memories.

• Press the memory location number on the

keypad and the number is dialled

To store a number

automatically.

The handset power must be ON.

Or, to save scrolling through stored numbers:

• Press the MEM button followed by the

memory location number. Display shows the

number, which is dialled automatically.

STO

MEM

• Press the STO button.

• Press the MEM button.

Speed dial numbers are not included in the last

number redial function.

• Press a digit from 0-9. This selects the

memory location under which the number is

stored. Display shows the memory location

you have chosen.

• Enter the number you want stored. Display

shows the number.

To clear all the numbers stored on a

handset’s memory

TUV

ABC

STO

• Press the STO button to confirm the

number.

• Press the STO button.

• Press 8 and 2 buttons on the keypad.

Display shows 8 – – – – 2.

• Enter the handset’s PIN number. (Factory

setting is 0000. To change it see page 16.)

Each digit entered erases

Storing a new number in memory automatically

overwrites any previous number stored in that

location.

one dash on the display.

• Press the STO button. All stored numbers

are cleared.

If the memory location is empty, the display shows

the memory location number and

. If there is

another number stored already, that number will be

displayed. If you do not want to change it, press the

STO button to confirm the number.

If you are experiencing problems, please call the

Diverse Helpline on 0345 908070.

Using your

Diverse 1015

To change a system code for the Diverse

1015 base unit

Using and changing the system

code and handset PIN

This protects your settings and helps prevent

unauthorised handsets using your system.

As a digital phone system, your Diverse 1015

provides excellent security against others

‘listening in’ to your calls. You can also

prevent unauthorised use of the handset(s).

Each handset needs to be registered with the

base unit. To do this you need to know and use

the system code.

The factory setting for the system code is 0000.

You can change this to any 4-digit number.

Handset power must be switched to ON. And

you must be in range of the base unit.

TUV

STO

✱

• Press the STO button then the button.

The factory setting for both the system code

and handset PIN is 0000. If you do not wish to

change either, you can use this number for all

code and PIN - related functions.

• Press 8 on the keypad.

• Press the

• Enter the current system code. Factory

setting is 0000.

button.

✱

• Enter the 4-digit code you want.

• Confirm the code by entering it again.

• Press the STO button. The code is now

entered.

If you want to use remote access

(i.e. call your Diverse 1015 from another

phone to play back your messages) you will

need to change the system code from 0000.

For instructions on using remote access, see

page 33.

Using your

Diverse 1015

To set or change the handset PIN (personal

Optional settings

identification number)

Adjusting ear piece volume

A PIN on your handset protects information.

The volume of received calls can be set to three

different levels ranging from normal to loud.

A handset PIN is necessary in order to:

• reset the speed dial memory;

• reset to the original factory settings.

To set the volume:

STO

Handset power must be switched to ON.

• Press the STORE button.

• Press the 0 button the current setting is

displayed.

TUV

WXYZ

STO

8 9

• Press the STO button.

• Press 1 button for normal.

• Press 8 then 9 on the keypad.

• Enter the current PIN. Factory setting

is 0000.

• Enter the 4-digit PIN you want.

• Confirm the PIN by entering it again.

• Press the STO button. The PIN is

now entered.

• Press 2 button for louder.

• Press 3 button for loudest.

• Press the STO button.

The new volume setting has been entered.

Caution

Do not forget your system code or handset PIN.

Special, expert help is required if you forget the

system code. Please contact the Diverse 1015

Helpline on 0345 908070. Calls are charged at

local rates.

To adjust the ringer volume in the handset

There are six levels: 1 = low, 6 = high. Factory

setting is 6.

JKL

STO

• Press the STO button

If you are setting call barring (page 21) from your

handset you are advised to change the handset PIN

to prevent unauthorised use.

• Press the 5 button. Display shows the

volume level set. Ringer sounds a sample

level.

• Press a button between 1-6 to set the new

level. Display shows the new level.

• Press the STO button to confirm the setting.

Using your

Diverse 1015

To adjust the tone of the base unit ringer

To adjust the ringer volume in the base unit

There are seven levels: 0 = off, 6 = high.

Factory setting is 6.

There are six levels: 1 = low, 6 = high. Factory

setting is 1.

MNO

JKL

STO

✱

• Press the STO button.

• Press the # button.

• Press the ✱ button.

• Press the # button.

• Press the ✱ button.

• Press the 6 button. Display shows the

volume level set.

• Press a button between 1 and 6 to set the new

level. Display shows the new level.

• Press the STO button to confirm the setting.

• Press the 5 button. Display shows the

volume level set. Ringer sounds a sample

level.

• Press a button between 0 (OFF) and 6 to set

the new level. Display shows the new level.

• Press the STO button to confirm the setting.

To switch the ‘confirmation’ tone on and off

Whenever you press a button on the phone you

can hear a confirmation beep. You can turn this

sound on and off. The factory setting is OFF.

To adjust the tone of the handset ringer

There are six levels: 1 = low, 6 = high. Factory

setting is 1.

DEF

MNO

STO

• Press the STO button.

• Press 3 then 1. Display shows the current

setting: I = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm the new

setting.

• Press the STO button.

• Press the 6 button. Display shows the

volume level set.

• Press a button between 1 and 6 to set the new

level. Display shows the new level.

• Press the STO button to confirm the setting.

Using your

Diverse 1015

To switch the ‘wrong button’ tone on and off

To switch the battery warning tone on and off

You will hear a tone when the batteries need to

be recharged. If the batteries are already fully

charged, hearing the signal means they should

be replaced. You can turn this sound on and

off. The factory setting is ON.

When you are following a set-sequence

instruction, your Diverse handset will give a

warning if you press the wrong button in the

sequence. You can turn this sound on and off.

The factory setting is ON.

DEF

GHI

DEF

ABC

STO

• Press the STO button.

• Press 3 then 2. Display shows the current

setting: I = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm the new

setting.

• Press 3 then 4. Display shows the current

setting: I = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm the new

setting.

To switch the ‘range warning’ tone on and off

If you are on a call as you reach the limit of

your handset’s range, you will hear a tone to

warn you that you will lose the call if you move

further away. You can turn this sound on and

off. The factory setting is ON.

To switch the ‘settings confirmation’ tone

on and off

You will hear a confirmation tone each time

you successfully complete a setting. You can

turn this sound on and off. The factory setting

is ON.

DEF

PQRS

DEF

STO

3 7

STO

• Press the STO button.

• Press 3 then 7. Display shows the current

setting: I = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 3 then 3 again. Display shows the

current setting: I = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm the new

setting.

• Press 0 to switch the tone OFF.

• Press the STO button to confirm the new

setting.

Using your

Diverse 1015

To reset your Diverse 1015 base unit to

the original factory settings

The handset must be switched ON.

To switch the ‘in-range’ tone on and off

If you have taken the handset outside the

phone’s range – provided the handset is

switched on – you will hear a tone when you

come back within range. You can turn this

sound on and off. The factory setting is ON.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code. (Factory setting is

0000. To change it see page 16.)

• Press the LNR button.

• Enter the code 2 5 0.

• Press the STO button to confirm.

JKL

DEF

STO

• Press the STO button.

• Press 3 then 5. Display shows the current

setting: I = ON, O = OFF.

• Press 1 to switch the tone ON

This will reset:

• TONE/ PULSE signalling to TONE.

• Access code/ pause to NONE.

• Pause after the RCL button to NONE.

• Ring assignment to collective ringing

(explained on page 39).

• Press 0 to switch the tone OFF.

• Press the STO button to confirm the new

setting.

It will also delete any new settings made for:

• Connections to a switchboard.

It will NOT reset:

• The system code.

• Handset registration settings.

Using your

Diverse 1015

To reset your Diverse 1015 handset to

the original factory settings

Call barring

You can stop all the external and internal calls

being made from all handsets or individual

handsets. Incoming calls can still be received

and answered. You can also add up to four

special numbers of your own - for example,

other emergency numbers, core business

suppliers or doctor, dentist, spouse and school.

The handset must be switched ON.

• Press the STO button.

• Press 8 on the keypad.

• Press the MEM button.

• Press the handset PIN code (Factory setting

is 0000. To change it see page 16.)

• Press the STO button.

Emergency Services 999 and 112 calls can still

be made. From PBXs you can dial access code

999, RCL button 999 or RCL button 112.

This will reset:

• Ringer volume.

• Tone.

• Battery warning tone.

• Range warning tone.

• Synchronisation tone.

• Confirmation tones.

To bar all calls from all handsets registered

to the base unit

Only incoming calls can be accepted and

emergency/ special numbers dialled.

It will delete:

• Numbers stored in the

speed dialling memory.

• The last number redial

memory.

GHI

ABC

STO

• Press the STO button.

• Press the # button.

• Press the 2 button.

• Press the 4 button.

It will NOT reset: • The handset PIN.

• The handset registration

settings.

• Enter the system code (Factory setting is

0000. To change it see page 16.)

• Press the 1 button.

If connected to a switchboard with pulse dialling:

Once you reset your handset to the original factory

settings, it will affect the way you can temporarily

switch your phone from PULSE to TONE during a

call. Instead of just pressing the ✱ button during

the call, you will have to press the STO button then

the ✱ button.

• Press the STO button.

To revert back to pressing the ✱ button only, you

can reset this individual function by pressing the

STO button, then 391, then STO to confirm.

Using your

Diverse 1015

To cancel the call bar on all handsets

To cancel call barring on an individual

handset

GHI

ABC

These steps must be made at the handset.

STO

TUV

STO

• Press the STO button.

• Press the # button.

• Press the 2 button.

• Press the 4 button.

• Enter the system code (Factory setting is

0000. To change it see page 16.)

• Press the 0 button.

• Press the STO button.

• Press the 8 button.

• Press the 0 button.

• Enter the handset PIN code. (Factory setting

is 0000. To change it see page 16.)

• Press the STO button.

To store your own ‘special numbers’

To bar all calls from an individual handset

These steps must be made at the handset you

want to bar calls on. Only incoming calls can

be accepted and emergency/ special numbers

dialled.

Before call barring has been set, you can add

up to four special numbers, each up to 16 digits

long. You can do this from any handset.

JKL

ABC

STO

LNR

TUV

• Press the STO button.

• Press the # button.

• Press the 2 button.

• Press the 5 button.

STO

8 1

• Press the STO button.

• Press the 8 button.

• Enter the system code. (Factory setting is

0000. To change it see page 16.)

• Each time you press the LNR button, the

• Press the 1 button.

• Enter the handset PIN code (Factory setting

is 0000. To change it see page 16.)

• Press the STO button.

display shows the four memories for your

–

emergency number 1 , 2 , 3 , 4 , Select

–

the one you want.

• Enter your emergency number.

• Press the STO button to confirm. You hear

a confirmation beep.

You can overwrite each number by repeating

these steps.

Using your

Diverse 1015

To clear your own ‘special numbers’

PQRS

ABC

STO

• Press the STO button.

• Press the # button.

• Press the 2 button.

• Press the 7 button.

• Enter the system code. (Factory setting is

0000. To change it see page 16.)

• Press the STO button.

Using your Diverse 1015

answering machine

Using your Diverse1015

answering machine

Advisory announcement

When you cannot answer the phone, your

Diverse 1015 will take messages. You can also

make memo recordings.

You can record an advisory announcement. This

enables you to leave a statement for callers but

does not allow them to record a message.

You can skip backwards and forwards through

your messages and memos and delete one or

all messages. The answering machine can be

operated from any Diverse handset and from

any other external phone provided it is a

You can switch between your outgoing

messages and advisory announcement by

pressing the MODE button. The display on the

base shows A1 for outgoing message 1, A2 for

outgoing message 2 and A for your advisory

announcement.

Touchtone phone.

Important

Recording an outgoing message/advisory

announcement

Before you can use your Diverse 1015 answering

machine, you must first record an outgoing message.

See page 25.

Use the MODE button to display:

– for outgoing message 1

Outgoing messages

You can record two different outgoing messages

after which incoming callers can leave their

message.

– for outgoing message 2

– for your advisory message

You can also, if desired, record a concluding

announcement. This lets you warn callers that

they have run out of time for recording their

message.

You will hear the voice confirm your selection.

To stop the numeric display flashing, the day and

time must be set, see page 28.

Using your Diverse 1015

answering machine

To record your first outgoing message (A1)

To play back your first outgoing message (A1)

MODE

PLAY

VOLUME

RECORD

8 8

SKIP

–

MODE

SKIP

PLAY

DELETE

STOP

RECORD

ANSWER

ON/OFF

• Press the MODE button until the voice says

‘Operation Mode. Call Recording after

announcement 1’.

• Press the MODE button. Voice says ‘Mode’.

• Press the PLAY button. Your message is

played back. Along with any concluding

message.

• Press the MODE button until the voice says

‘Operation Mode. Call Recording after

announcement 1’. Display shows A1.

• Press the MODE button. Voice says ‘Mode’.

• Press the RECORD button within 3 seconds.

Your handset rings.

• Press the PHONE button on your handset

(only if handset is not on the base).

The voices says ‘Recording announcement’.

• Press the PHONE button to end the recording.

• Your recording is played back.

or if

• Stop playback at any time by pressing the

STOP button.

To delete your first outgoing message (A1)

MODE

DELETE

• You are including a concluding message

press the GREEN button on the base station

immediately after recording your outgoing

message.

• Press the MODE button until the voice says

‘Operation Mode. Call Recording after

announcement 1’. Display shows A1.

• Press the MODE button.

• Press and hold the DELETE button until the

outgoing message is deleted.

• You may leave silence for approximately

4 seconds after recording your outgoing

message. The voice prompts you for the

concluding message and you may then

record your concluding message.

• Press the PHONE button to end the recording.

• Both your outgoing message and the

concluding message is played back.

Using your Diverse 1015

answering machine

To record a second outgoing message (A2)

To play back your second outgoing

message (A2)

MODE

VOLUME

RECORD

8 8

–

MODE

STOP

SKIP

PLAY

SKIP

PLAY

DELETE

STOP

RECORD

ANSWER

ON/OFF

• Press the MODE button until the voice says

‘Operation Mode. Call Recording after

announcement 2’.

• Press the PLAY button. Your message is

played back. Along with any concluding

message.

• Press the MODE button until the voice says

‘Operation Mode. Call Recording after

announcement 2’. Display shows A2.

• Press the MODE button. Voice says ‘Mode’.

• Press the RECORD button within 3 seconds.

Your handset rings.

• Press the PHONE button on your handset.

The voice says ‘Recording announcement’.

• Press the PHONE button to end the

recording.

• Stop playback at any time by pressing the

STOP button.

To delete your second outgoing message (A2)

MODE

• Your recording is played back.

or if

DELETE

• You are including a concluding message

press the GREEN button on the base station

immediately after recording your outgoing

message.

• Press the MODE button again. Voice says

‘Operation Mode. Call Recording after

announcement 2’. Display shows A2.

• Press the MODE button again. Voice says

‘Mode”.

• You may leave silence for approximately

4 seconds after recording your outgoing

message. The voice prompts you for the

concluding message and you may then

record your concluding message.

• Press the PHONE button to end the recording.

• Both your outgoing message and the

concluding message is played back.

• Press and hold the DELETE button until the

outgoing message is deleted.

Using your Diverse 1015

answering machine

To record an advisory announcement (A )

To delete your advisory announcement (A )

MODE

DELETE

VOLUME

RECORD

8 8

SKIP

–

MODE

SKIP

PLAY

DELETE

STOP

RECORD

ANSWER

ON/OFF

• Press the MODE button again. Voice says

‘Operation Mode. Advisory announcement’.

Display shows A .

• Press the MODE button again. Voice says

‘Mode’.

• Press the MODE button until the voice says

‘Operation Mode. Advisory announcement.

Display shows A .

• Press the MODE button. Voice says ‘Mode’.

• Press the RECORD button within 3 seconds.

Your handset rings.

• Press the PHONE button on your handset.

The voice says ‘Recording announcement’.

• Press the PHONE button to end the

recording.

• Press and hold the DELETE button until the

outgoing message is deleted.

To switch the answering machine on/off

ANSWER

ON/OFF

Press the ANSWER ON/OFF button. The

machine is ON when the button lights up. It is

OFF when the button is not lit up. The voice tells

you which outgoing message/ announcement is

set. If you have a new message waiting, the light

flashes. Remember, the answering machine

will not take incoming messages until you have

recorded an outgoing message.

To play back your advisory announcement (A )

MODE

PLAY

• Press the MODE button until the voice says

‘Operation Mode. Advisory announcement.

• Press the MODE button. Voice says ‘Mode’.

• Press the PLAY button. Your message is

played back.

• Stop playback at any time by pressing the

STOP button.

Using your Diverse 1015

answering machine

To set the correct day and time on the

answering machine

To switch the day and time announcement

off or on

If there is a mains power failure, you will need

to reset the correct day and time.

Your Diverse 1015 will automatically announce

the day and time after each message. This is

the factory setting. You can switch this setting

off and back on again.

WXYZ

STO

INT

9 9

WXYZ

• Press the STORE button.

• Press the # button.

INT

STO

• Press the INT button.

• Press the 9 button twice. The voice

announces, ‘Time setting. Please enter day of

the week using 1-7. Monday is 1, Sunday is 7.’

• Press 1-7 to set the day.

• Press the STORE button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

either

1=Monday, 2 = Tuesday, 3 = Wednesday,

4 = Thursday, 5 = Friday, 6 = Saturday,

7 = Sunday.

• Enter 81 to switch the day and time on.

• Enter 82 to switch the day and time off.

• Press the STORE button to confirm the

setting.

• The voice says, ‘Please enter the time using

four digits.’

• Press four digits to enter the time, eg 0937

for 09:37 hours. The Diverse 1015 uses the

12-hour clock. The display shows a flashing 1

after the time. This indicates pm.

• Press 0 to set am or press 1 to set pm.

• Press the STORE button to confirm the

setting.

To stop the numeric display flashing, the day and

time must be set.

Using your Diverse 1015

answering machine

To set the duration of incoming messages

• Length = unlimited.

You can use the handset to select the

maximum length of time callers have to leave

their message. The factory setting is 120

seconds.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 24.

WXYZ

STO

INT

• Press the STO button to confirm.

• Length = 30 seconds.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 21.

The total recording time for messages and memos is

12 minutes.

Recording memos

You can leave memo messages on your Diverse

1015. You have the same time to record a

memo as currently set for incoming messages.

The factory setting is 120 seconds.

• Press the STO button to confirm.

• Length = 60 seconds.

• Press the STO button.

• Press the # button.

To record a memo

• Press the INT button.

RECORD

• Press the 9 button.

• Enter the code 22.

• Press the RECORD button on the base unit

• Press the STO button to confirm.

and the handset rings.

• Length = 120 seconds.

• Press the STO button.

• Press the # button.

STOP

• Press the INT button.

• Press the 9 button.

• Enter the code 23.

• Press the STO button to confirm.

• Answer the call at the handset. The voice

says ‘Recording message’. You hear a beep.

• Speak your memo message.

• Press the PHONE button on the handset or

the STOP button to stop recording.

The message counter logs your memo.

Using your Diverse 1015

answering machine

Displaying new and old messages

Your Diverse 1015 can tell you which messages

are new and which messages have already been

played back.

To skip forwards and backwards through

your messages

SKIP

When there are new messages:

At the base:

• The ANSWER ON/OFF button flashes.

• The display indicates the total number of

messages stored.

ᮣ

• Press the SKIP button once to skip to the

start of the next message or several times to

skip forward over a number of messages.

ᮤ

• Press the SKIP button once to skip back

When the recording memory is full

If you have recorded an advisory announcement as

one of your outgoing messages, your Diverse 1015

will automatically play it as the outgoing message

to all new callers. If not, your Diverse 1015 will not

answer the call.

to the start of the current message or

several times to skip back over a number of

messages.

At any time you can:

ᮤ

• Press and hold the SKIP button to skip

back to the start of your messages.

To play back new messages at the base unit

To pause a message during playback at the

base unit

PLAY

STOP

PLAY

• Press the PLAY button.

• Press the STOP button. The voice says.

‘Pause’

To play back all messages at the base unit

• Press the PLAY button to resume playback.

PLAY

To stop playback at the base unit

• Press and hold down the PLAY button for

about a second. You can hear all new and

old messages.

STOP

• Press the STOP button twice.

Using your Diverse 1015

answering machine

To save messages at the base unit

Call screening

You can save a message so it will be played

back as though it was a new recording next

time you want to hear your messages.

When the answering machine is switched on,

you can hear incoming calls and decide

whether to answer them or let your Diverse

1015 take their message. If you decide to

answer the call, the answering machine will

stop when you pick up any handset from the

base or charging unit (or press the PHONE

button) and allow you to speak direct to the

caller. Please note that when your Diverse 1015

answers a call, you will not hear your outgoing

message.

RECORD

• Press the RECORD button twice during

playback. The machine skips to the end of

the message. The voice announces, ‘Message

is new’.

To delete a message at the base unit

To hear incoming calls. Make sure the speaker

volume is set to an audible level. The factory

setting in ON.

DELETE

SKIP

• Press the DELETE button during playback

of the message you want deleted. Playback

stops. Voice announces, ‘Deleting’.

WXYZ

STO

INT

ᮤ

• Press the SKIP button. Voice announces,

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 41 to switch the loudspeaker

on for incoming messages.

‘Message deleted’.

To delete all messages which have been

played back

The answering machine must not be in

playback mode.

• Enter the code 42 to switch the loudspeaker

off for incoming messages.

DELETE

SKIP

• Press the STO button to confirm the setting.

• Press the DELETE button. The voice says,

‘Deleting’.

• Press the SKIP button. The voice

ᮤ

announces, ‘Messages deleted’.

Using your Diverse 1015

answering machine

To adjust the loudspeaker volume

Time saver mode

Times saver is useful if you ring in from

another phone to see if you have any new

messages.

–

At the base during playback:

• Press the + button to increase volume.

If you have new messages, your Diverse 1015

will announce after 2 rings. If you do not have

any new messages, your Diverse will not

answer until 4 rings. This enables you to end

your call before you are connected, saving you

time and money.

• Press the – button to decrease volume.

The setting is stored until adjusted again.

To intercept a call during message recording

You can interrupt a call from a handset while

your outgoing message is being played or while

a caller is leaving their message.

To set a pause before each message

play back

Normally, your Diverse 1015 will play back

messages continuously. You can set it to pause

between messages. The next message will not

• Press the PHONE button or take the phone

off the base. The answering machine stops

recording and resets to Answer On and you

can take the call.

ᮣ

be played back until you press the SKIP button.

WXYZ

To adjust the number of rings before

incoming calls are answered

STO

INT

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

either

• Enter 51 to insert a pause between messages.

• Enter 52 for continuous message playback.

• Press the STO button to confirm the setting.

You can select the number of rings, from 1 to 4,

before incoming calls are answered by the

machine when it is switched ON.

WXYZ

DEF

STO

INT

9 3

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Press the 3 button.

• Press a button between 0-4 to set the number

of rings you want. (0 = Time Saver mode,

see grey box opposite.)

• Press the STO button to confirm the setting.

Remote operation of your

Diverse 1015

Remote access

You can operate your answering machine

from any registered handset and any other

external Touchtone phone.

EITHER

From a Diverse handset

From another external

Touchtone^TMphone

WXYZ

STO

ABC

LNR

DEF

• Dial your Diverse 1015 phone

number.

INT

GHI

MNO

PQRS

TUV

WXYZ

✱

RCL

INT

PWR

• Press the INT button

• When the Diverse 1015 takes your call,

enter the system code. (This m ust be

different from the factor y setting of

0 0 0 0 . See page 1 6 on how to change

your system code.)

• Press the 9 button. The voice announces the

current mode of operation, the number of

messages on the memory and, if applicable,

the day and time.

You hear a beep and the voice announces

the current operating mode, the number of

messages stored and, if applicable, the time

and day.

If another handset is making an external call

you cannot access the answering machine from

your handset.

Please note

If you make a mistake entering the system code,

you hear the voice announce, ‘ Faulty PIN’. You

can try again.

After three incorrect entries, the answering

machine disconnects the call.

Once you have entered the system code correctly, you

are ready to operate your answering machine. If you

do not operate the machine for 160 seconds, the

voice says, ‘Please confirm’. You then have a further

8 seconds before the machine disconnects your call.

Remote operation of your

Diverse 1015

Remote operation

To skip forwards or backwards during

Once you have accessed the answering

machine from a Diverse handset or another

telephone, all the operating instructions are the

same.

playback

DEF

• Press the 3 button to move on to the next

message.

For help

• To play back the current message again,

press the 1 button.

• Press # at any time for help. The voice takes

• To move back several messages, press the

1 button repeatedly.

you through all the operating options.

To play back new messages

To pause during playback

JKL

ABC

JKL

ABC

✱ 2

• Press the ✱ button. The voice announces,

‘New ‘n’ messages available’.

• Press the 2 button. Your new messages are

played back.

• Press the 5 button. Playback is halted and

the voice announces, ‘Pause’.

• To continue playback, press the 2 button.

To stop playback

• To cancel, press the 5 button.

JKL

To play back all messages

JKL

ABC

• Press the 5 button twice.

• Press the 2 button. All messages are

played back.

• To stop, press the 5 button.

Remote operation of your

Diverse 1015

To mark a message as new

To select the operating mode

You can switch between the outgoing

messages.

JKL

✱

ABC

DEF

WXYZ

• Press the ✱ button twice during playback.

The playback skips to the end of the

message and the voice announces,

‘Message is new’.

9 1 2

• Press the 9 button.

The voice says, ‘Operating mode’.

• Press the 1 button to select A1.

The voice says, ‘Operation mode. Call recording

after announcement 1’.

• Press 5 to cancel.

To delete a message during playback

• Press the 2 button to select A2.

The voice says, ‘Operation mode. Call recording

after announcement two’.

• Press the 3 button to select A .

The voice says, ‘Operation Mode. Advisory

announcement’.

• Press the 0 button during playback of the

message to be deleted. Playback stops and

you hear the remote handset announce,

‘Deleting’.

• Press the 1 button. The voice confirms,

‘Message deleted’.

• To cancel, press the 5 button.

To delete all messages you have played

back

• Press the 0 button. The voice announces,

‘Delete’.

• Press the 1 button. The voice confirms,

‘Messages deleted’.

Remote operation of your

Diverse 1015

To record a new outgoing message

First select the operating mode A1 or A2 by

following the previous instructions entitled ‘To

change the operating mode’.

To record an advisory announcement

First select the operating mode A by

following the instructions on page 33 entitled

‘To select the operating mode’.

MNO

JKL

MNO

JKL

PQRS

• Press the 6 button. The voice announces,

• Press the 6 button. The voice says,

‘Recording’.

• Press the 7 button. The voice says,

‘Recording announcement’. After the beep,

speak your message.

• Press the 7 button. The voice says,

‘Recording advisory message’. After the beep,

speak your message.

then either

• Press the 5 button to stop recording. Your

outgoing message is played back.

• Press the 5 button twice. This stops the

recording. Your outgoing message is

played back.

To play back an outgoing

message/announcement

• Press the 5 button once to record a

concluding announcement. The voice says,

‘Recording concluding announcement’.

After the beep, speak your concluding

announcement.

• To stop recording, press the 5 button and

your outgoing message and concluding

announcement are played back.

First select operating mode A1, A2 or A by

following the instructions on page 35 entitled

‘To select the operating mode’.

PQRS

• Press the 7 button to play back the outgoing

message/ announcement.

Remote operation of your

Diverse 1015

To delete an outgoing

To switch on your answering machine from

another phone

message/announcement

First select operating mode A1, A2 or A by

following the instructions on page 33 entitled

‘To select the operating mode’.

• Dial your number and let it ring. After

approximately 17 rings, your Diverse 1015

answering machine automatically switches

on. When you hear your outgoing message,

hang up. The answering machine is now set to

record incoming calls.

PQRS

JKL

7 5

• Press the 0 button. The voice announces,

‘Delete’.

• Press the 7 button to confirm deletion.

The voice says, ‘Announcement deleted’.

• Press the 5 button to cancel.

To record a memo message

Your memo messages in remote access mode

can be up to 2 minutes long. Do not pause for

longer than 8 seconds when recording a memo

or the answering machine will end the call.

MNO

JKL

ABC

• Press the 6 button. The voice says,

‘Recording’.

• Press the 2 button. the voice says,

‘Recording message’. After the beep, speak

your message.

• To cancel, press the 5 button.

Remote operation of your

Diverse 1015

Remote access quick guide

From Diverse handset:

• Press the INT button.

• Press the 9 button.

From another telephone:

• Dial your phone number.

• Enter your system code.

STO

LNR

ABC

DEF

GHI

MNO

PQRS

TUV

WXYZ

✱

RCL

INT

PWR

Skip backwards

Play back all messages

Skip forwards

No function

Memo

Abort action (pause)/ stop

Recording

Announcement or advisory message

Intercom to base

Output announcement

Answering machine on/ off

Operating mode

Delete

Call recording announcement 1

Call recording announcement 2

Advisory message

Message

New

✱

Announcement or advisory message

Status/ help

Play back new messages

Mark message ‘new’

✱

Additional features

Using secrecy during an

external call

Operating with additional

handsets

‘Ring priority’ and ‘collective ringing’

Your Diverse 1015 will ring all handsets

whenever there is an incoming call. This is

called collective ringing. Ring priority means an

incoming call will ring first at a preferred

handset. If there is no answer, the call will ring

all other handsets.

INT

RCL

• To obtain secrecy on an external call, press

the INT button. Display shows your handset’s

internal number and you hear the internal

dial tone. This allows you to talk to someone

in the same room, without your caller

hearing the conversation. Instead your caller

hears a melodious tone.

The factory setting for your Diverse 1015 is for

collective ringing.

• Press the RCL button to resume your

telephone call with the external party.

To change between ring priority and

collective ringing

Secrecy is not available for internal calls.

The handset must be switched ON.

• Press the STO button.

Call timer

• Press the # button.

Your Diverse 1015 provides an approximate

guide to the length of each external call you

make. The handset display shows the

approximate call duration both during your call

and also for a few seconds after your call is

completed.

• Press the 1 button.

• Enter the system code. (Factory setting is

0000. To change it see page 16.)

• Press the LNR button.

• Press the ✱ button.

• Press the 2 button and the 3 button. Display

shows the current setting.

• Press the 2 button to select RING PRIORITY

• Press the 1 button to select COLLECTIVE

RINGING.

• Press the STO button to confirm.

Additional features

To set which handset will receive ring

priority

To clear and reinstate handsets for

collective ringing

Once you have set your Diverse 1015 to ring

priority, you can select the handset you want to

ring first.

The factory setting is for all handsets to be set

for collective ringing.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code. (Factory setting is

0000. To change it see page 16.)

• Press the LNR button.

• Enter the system code. (Factory setting is

0000. To change it see page 16.)

• Press the LNR button.

• Press the ✱ button.

• Press the 2 button.

• Press the 2 button twice.

• Press the handset number you want to ring

first for all incoming calls.

• Press the 1 button. Display shows the

number for each handset currently set for

collective ringing.

• Press the STO button to confirm.

• Press the number for each handset you want

to add to – or press again to delete it from –

collective ringing.

To set the number of rings before ring

priority calls all handsets

• Press the STO button to confirm.

You can specify the number of rings your

selected handset can have before an incoming

call is sounded at all available handsets.

If you are experiencing problems, please call the

Diverse Helpline on 0345 908070.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code. (Factory setting is

0000. To change it see page 16.)

• Press the LNR button.

• Press the ✱ button.

• Press the 6 button. Display shows the

number of rings currently set.

• Press a number button between 2-9 to set

the number of rings you want.

• Press the STO button to confirm.

Using your Diverse 1015

with a switchboard

Using your Diverse 1015 with

a switchboard PBX

To set PULSE dialling

STO

Your Diverse 1015 can be connected to all

compatible PBXs. For a list of suitable PBXs,

phone Diverse Helpline on 0345 908070.

LNR

• Press the STO button then the # button.

• Press the 1 button.

• Enter the current system code. (Factory

setting is 0000. To change it see page 16.)

• Press the LNR button.

Entering PBX external access codes for older

switchboards.

When you use your telephone on a

switchboard/ PBX you may need to program a

delay after you have dialled the access code.

This enables the switchboard to pick up an

external line. By storing the access code your

switchboard uses, for example ‘9’, you can set

this delay to be inserted automatically. You will

still need to dial the access code each time

before calling any telephone number you want.

• Press the buttons 0, 3, 3.

• Press the STO button to set pulse dialling.

To re-set to TONE dialling

LNR

STO

• Press the STO button then the # button.

• Press the 1 button.

• Enter the current system code. (Factory

setting is 0000. To change it see page 16.)

• Press the LNR button.

• Press the buttons 0, 3, 7.

• Press the STO button to set tone dialling.

Setting the TONE or PULSE

mode

Your Diverse 1015 is preset to TONE dialling –

where you hear a tone beep each time you dial a

number. Tone dialling is suitable for all modern

digital exchanges and switchboards/ PBXs.

So you will only need to use this if your

switchboard uses pulse dialling. If you cannot

make a call with TONE dialling, you may need

to switch to PULSE dialling.

Using your Diverse 1015

with a switchboard

To put an outside call on hold and speak to

For use with switchboards/PBXs

another, internal handset

You can make a consultation call to a colleague

and return to your existing, outside caller.

To set Time Break Recall with Tone dialling

LNR

STO

During the call:

• Press the STO button.

• Press the # button.

• Press the 1 button.

RCL

• Enter the current system code. (Factory

setting is 0000. To change it see page 16.)

• Press the LNR button.

• Press the buttons 0, 3, 7.

• Press the STO button.

• Press the RCL button. You hear a dial tone.

Your outside caller is on hold.

• Dial the phone extension number you want.

When the extension is answered you can

talk to your colleague without your outside

caller hearing.

To set to Earth Recall with Tone dialling

• Press the RCL button to return to your

outside caller.

LNR

STO

To transfer an outside call

• Press the STO button.

• Press the # button.

• Press the 1 button.

Please note that you may also need to consult

your PBX’s user guide.

• Enter the current system code. (Factory

setting is 0000. To change it see page 16.)

• Press the LNR button.

During the call:

• Press the buttons 0, 3, 6.

RCL

• Press the STO button.

• Press the RCL button. You hear a dial tone.

Your outside caller is on hold.

• Dial the phone extension number you want.

When the extension is answered you can

talk to your colleague without your outside

caller hearing.

• Press the PHONE button to transfer the call

or replace the handset on the base unit or

charger.

Using your Diverse 1015

with a switchboard

To insert an access code

Setting the access pause

The handset must be switched ON.

You can insert a pause or change the length of

a pause to suit different access codes.

STO LNR

Code

0 2 4

0 2 5

0 2 0

0 2 1

2 5 3

PAUSE

• Press the STO button.

• Press the # button.

• Press the 0 button.

• Enter the system code. (Factory setting is

0000. To change it see page 16.) Each digit

you enter erases one dash on the display.

1 second

2 second

3 second

6 second

To clear all

access codes

LNR

• Press the

button.

–-

Display shows A .

–-

• Enter the access code (for example 9).

If you want to enter additional access codes,

press LNR again, followed by the next code,

and so on.

The handset must be switched ON.

STO LNR

• Press the STO button to confirm.

• Press the STO button.

• Press #.

• Press the 1 button

Notes

• Enter the system code. (Factory setting is

0000. To change it see page 16.) Each digit

you enter erases one dash on the display.

•

You can store RCL, ✱, and

digit keys 0-9.

as well as the

You can enter up to three PBX access codes, each

one to three digits long.

You may find it useful to enter 144 (for BT

Chargecard access) as one of the access codes,

together with an access pause of six seconds – see

‘Setting the access pause’ opposite.

LNR

• Press the

button.

• Enter one of the three-digit codes above to

set the length of pause you want.

STO

• Press the

button to confirm.

If you are experiencing problems, please call the

Diverse Helpline on 0345 908070.

Registering a new Diverse

handset with the base unit

Registering a new Diverse

handset with the base unit

Up to six handsets can be registered and

operated from the Diverse 1015 base unit. The

system allows you to make internal intercom

calls between two handsets while a third is

making an external call.

At the handset:

PWR

• Press and hold down the 1 button together

with the PWR button until the display

Each additional handset you purchase must be

registered at the base unit.

shows 1– and flashing

• Enter the 4 digit system code. (Factory

setting is 0000. To change it see page16.)

Diverse handsets

• Press the

button. The beeps stop after

Diverse additional handset - Item Code: 871038.

Diverse Executive handset - Item Code: 871073.

Diverse 1000 handset. Item Code: 870915.

Please note. Diverse 1000 handsets will

not work on Diverse 1010 and 1015

base units.

about 10 seconds, and the display shows all

the available handset numbers.

• Select and enter one of these numbers.

This is now the handset’s internal number

and it is registered with the base unit.

To register a handset

The handset must be switched OFF.

At the base unit:

• Press and hold down the green paging

button until you hear the continuous beeps

(after about 10-15 seconds).

You now have up to 1 minute to register the handset,

during which the beeps will continue.

Registering a new Diverse

handset with the base unit

To remove a handset registered at the

base unit

These steps can be taken from any registered

handset.

PQRS

ABC

STO

• Press the STO button.

• Press the # button.

• Press the 7 then 2.

• Enter the system code. (Factory setting is

0000. To change it see page 16.)

• Display shows all handsets registered at

the base.

• Enter the internal number of the handset to

be removed. It disappears from the display.

If you enter the wrong number, press it

again to reinstate it.

• Press the STO button to confirm.

If you are experiencing problems, please call the

Diverse Helpline on 0345 908070.

Operating with additional

base unit

Operating with additional

base units

Diverse handsets

If, while not using your Diverse handset, you move

Diverse additional handset - Item Code: 871038.

Diverse Executive handset - Item Code: 871073.

Diverse 1000 handset. Item Code: 870915.

Please note. Diverse 1000 handsets will

not work on Diverse 1010 and 1015

base units.

out of range of the displayed base unit and within

range of another base unit, your radio link will be

automatically set up. (Provided your handset has

been registered with the new base unit.)

If, however, you move out of range of the displayed

base unit and within range of another base unit

during a call, you will lose your current call.

Diverse Executive and additional handsets may

be used with up to four Diverse 1015 and/ or

Diverse 1010 base units.

The handset display shows you if the handset is

located within range of a registered base unit. If the

symbol flashes continuously, it means the handset

is out of range of a registered base unit. If the

symbol is not flashing, you are in range.

When planning to use a handset at more than

one base unit, it is recommended that you:

• Assign a number to each base station, from

1 to 4.

• Number each handset (1 to 6) registered at

each base station.

• Register the handsets at base unit 2 (and 3

and 4 if used) using the same internal

number as on base unit 1.

• Activate the display of the base unit numbers

on each handset; see page 44.

Operating with additional

base unit

At the handset:

How to set up multiple base units

and handsets

PWR

• Press and hold down the button number 2,

3 or 4 to specify the base unit number.

• At the same time, hold down the PWR button

until the display shows

To register additional Diverse 1015 handsets

at more than one base unit

You can use up to six handsets on each Diverse

base unit and up to four base stations with your

Diverse handset to build up a comprehensive

and easy-to-use cordless telephone system.

• Enter the system code. (Factory setting is

0000. To change it see page 16.)

• Press the # button. The beep stops after a

few seconds. The display shows all available

handset numbers.

The handset supplied with the base unit is

already registered as handset 1.

The handset you wish to register onto

another base unit must be turned OFF, before

proceeding to register the handset.

2 34 5 6

At the base unit:

• Enter the single digit internal number – from

2 to 6 – for the additional handset.

• It is now registered.

• Press and hold down the green paging

button until you hear the beeps (after about

10 seconds).

If the maximum number of handsets are already

registered with the base, three dashes will appear in

the display after you enter the system code.

You now have up to 1 minute to register the handset,

during which the beeps will continue.

Operating with additional

base unit

To set/clear the display of the base unit

number on a handset

To set your handset for automatic base

selection

The factory setting is to display the number.

This is useful if your handset is connected to

more than one base unit.

If you are moving around, and likely to lose

contact with your base unit, your handset can

be made to automatically switch to the first

available base unit. If this is set and you are in

the area where the signals of two base units

are overlapping, your handset will select the

strongest signal.

MNO

PQRS

STO

• Press the STO button.

• Press the 3 button then the 6 button.

The current setting is displayed.

• Press the 1 button to display the base unit

number.

The handset must be switched ON

STO

INT

• Press the 0 button if you do not want to

display the base unit number.

• Press the STO button to confirm.

• Press the STO button.

• Press the INT button. Display shows the

numbers of the base stations at which the

handset is registered.

• Press the 0 button to set automatic selection.

• Press the STO button to confirm. The

handset will now select the base unit offering

the strongest signal. Display will show the

base unit selected (unless de-activated – see

previous paragragh to set/ clear the display

of the base unit number on a handset).

Operating with additional

base unit

To set your handset for manual base

selection

You can change automatic registration at a base

unit to manual registration. So if you are in an

area where the ranges of two base units overlap,

you can specify which base unit (and which

outgoing line) you prefer to use.

This setting is recommended where there is an

overlap between two or more base units.

The handset must be switched ON

STO

INT

• Press the STO button.

• Press the INT button. Display shows the

numbers of the base stations at which the

handset is registered.

• Press the number button – from 1 up to 4 –

for the base unit you want to select.

• Press the STO button to confirm.

If you move out of range of the displayed base unit,

and within range of another base unit during a call,

you will lose your current call.

If you are experiencing problems, please call the

Diverse Helpline on 0345 908070.

Maintenance

General

If you have to return your Diverse 1015

Simply clean the handset and base unit with

a damp cloth or an antistatic wipe. Never use

household polish as this will damage your

Diverse 1015. Never use a dr y cloth as this

may cause a static shock.

If you have to return your Diverse 1015, pack

the base unit and handset securely, preferably

in the original packaging. (We cannot take

responsibility for goods damaged in transit.)

Service

Within the guarantee period

If you experience a problem with your Diverse

1015 base unit or handset, you should contact

the Diverse 1015 Helpline on 0345 908070.

Calls are charged at local call rates. If the

problem is not remedied, you will be advised to

contact your original point of purchase.

Some suppliers offer extended warranty

schemes for cover outside the initial 12-month

period. Please ask them for details.

Outside the guarantee period

If your Diverse 1015 needs repair after the

warranty period has ended, the repair must

meet the approval requirements for connection

to the telephone network. We recommend

that you call the Diverse 1015 Helpline on

0345 908070 and ask for details of our

recommended repair agents.

Help

Recommended batteries should have a power

rating of 600m Ah 1.2V. Batteries are available

from the Diverse Helpline 0345 908070.

Emergency calls

The emergency services can be contacted in the

UK by dialling 999, or 112 which is valid in any

country that is a member of the European

Community.

BT accepts no responsibility for damage

caused to your Diverse 1015 handset by the

use of non-NiCad batteries.

If your Diverse 1015 is connected to a PBX, you

may have to dial an access number before 999 to

contact the emergency services. Some PBXs cannot

dial out during a power failure.

Solving problems

No handset display appears

Is the handset switched on?

The battery may be flat or dead. Recharge or

replace the battery.

Replacing handset batteries

No dial tone

After a time, you may find that the handset

batteries are running out of charge more

quickly. This is a standard sign of wear and the

batteries will need replacing.

Is the telephone line cord plugged into the

phone socket and the base unit?

If other handsets are registered on the base,

the outside line may already be in use. Wait

until the call is finished and try again.

Use only AA size nickel cadmium rechargeable

batteries in the handset. Any other types may cause

irreparable damage.

The

symbol is flashing or you cannot link

up with the base unit

Is the handset registered with the base unit?

To register the handset, see page 44.

Do not immerse batteries in water or throw them

into fire, or dispose of them with ordinary domestic

refuse. To charge the batteries, only use the plug-in

power supply unit provided.

Is the power cable connected at the base and

the power switched on at the wall socket?

Are you in range of the base unit?

Help

Buzzing noise on my radio or TV

Your Diverse base unit or handset or both may

be too close – try moving it at least one metre

away.

Please note: If you go out of range of a base unit

for a long time while your handset is switched ON,

it may take more than 20 minutes to ‘find’ the base

station again when you come back within range.

However, by simply switching the handset OFF for

a moment, then ON again, it will find the base

station within a few seconds.

The machine won’t answer calls.

Have you recorded an outgoing message?

See page 25.

Check that it is switched on.

The base unit or handset does not ring

The ringer volume may be set too low.

To adjust the ringer volume at the handset,

see page 17.

The answering machine doesn’t record

Is the message capacity full? If so, the machine

will not answer calls. Delete messages.

Check that the telephone is plugged into the

phone socket.

Is the machine set to advisory announcement

operating mode? If it is, change the mode to A1

or A2 see page 25.

Is the Diverse 1015 set up for ring priority at

another handset? See page 40. Set the Diverse

1015 for collective ringing.

Outgoing message will not record

Check that the speaker volume is set to an

audible level.

Cannot get through, even though a dialling

tone can be heard

You can not remotely interrogate the

Diverse 1015

You may be set to the wrong signalling

method. To change between TONE and

PULSE dialling, see Setting up, page 41.

Ensure that you have changed the system code.

When connected to a PBX:

If you are still experiencing difficulty, please call

the Diverse 1015 Helpline on 0345 908070.

You can’t get a connection or you get the

wrong connection after speed dialling

Have you entered an access code? See page 43.

Check you have selected the correct recall and

dialling modes. See page 42.

Handset beeps

Are the handset batteries low? You will hear a

beep every 30 seconds.

If is flashing (see opposite page), you will

hear four short beeps when you press the

PHONE button. Check you are still in range of

your base unit.

Technical information

Environment

How many phones can you have?

Your Diverse 1015 should be kept free of dust,

moisture, high temperature, vibration and

should not be exposed to direct sunlight. Do

not stand it on carpets or other surfaces which

generate fibres or place it in locations which

prevent the free flow of air over its surfaces.

All items of telephone equipment have a

Ringer Equivalence Number (REN), which is

used to calculate the number of items that may

be connected to any one telephone line.

The Diverse 1015 with up to 6 handsets has a

REN of 1. Any other instrument provided by

BT may be assumed to have a REN of 1 unless

stated otherwise. A total REN of 4 is allowed.

(For example: if Diverse 1015 is used in

conjunction with three extension telephones,

each with a REN of 1, the total REN is 4.)

Warning

The apparatus is only designed to be operated

in a normal office or domestic environment

where the relative humidity does not exceed

75%. It should not be used in bathrooms or

near water.

Approval

Connection to the BT telephone network.

Diverse 1015 is fully approved for connection to

the BT network provided it is used according

to the instructions in this guide.

Back-up box

Back-up batteries in the back-up box will

support call functions for up to six hours on

standby or up to one hour of calls; see page 6.

It may be connected to Direct Exchange Lines

and switchboards (PBXs) with new plan

(plug and socket) arrangements.

Technical information

Connecting to PBXs

Diverse 1015 is only approved for use with a

compatible PBX including those which do not

provide secondary proceed indication. If you

would like a list of suitable PBXs, contact BT

on 154. If you do have a compatible PBX, it

cannot be guaranteed that the telephone will

operate correctly under all possible conditions

of connection. If you have any difficulties,

contact BT on 154.

Generally Diverse 1015 can be connected to any

PBX where a simple modern telephone can be

used to make and receive calls. Diverse 1015 is

suitable for connection to PBXs which return

secondary proceed indication.

Technical information

Technical specification

Standard

DECT

Number of channels

Radio frequency range

Duplex method

Channel grid

Bit rate

120 duplex channels

1880 MHz to 1900 MHz

Time-division multiplexing. 10 ms frame length

1728 kHz

1152 kbit/ s

Modulation

GFSK

Voice coding

Transmitted power

Range

32 kbit/ s

10 mW, average output per channel

up to 300 meters outdoors (uninterrupted line

of sight)

up to 50 meters in buildings

Power supply

Base station 220/ 230 V –/ 50 Hz (AC adapter)

9.2 VA

Power consumption base station

Operating time, mobile unit

(with fully charged battery)

Standby: up to 40 hours

Phone in use: Up to 6 5 hours

Permitted ambient conditions

for operation (maximum)

0˚C to 55˚C

20% to 75% rel. humidity

Permitted storage temperature

Signaling method

–10˚C to +60˚C

Dial pulsing/ DTMF

Signal key function

Base station dimensions

Mobile unit dimensions

Weight

Earth Recall/ Timed Break Recall

ca. 195 x 174 x 90 (L x W x H)

Approx. 175 x 55 x 25 (L x W x H)

Base station: 350g

Handset: 185g (with batteries)

Index

Optional Settings (cont’d)

Range warning tone

At a glance

Reset original factory settings

Setting confirmation tone

Wrong button tone

Introducing the Diverse1015

Setting up

Base unit

PIN (Personal Identification Number)

Setting and changing

Optional Settings

Adjusting ringer tone

Adjusting ringer volume

Reset original factory settings

System code

16-17

Using your Diverse 1015

telephone

Base unit functions

Intercom call to base unit

Paging a handset

Changing

Handset

Batteries

Handset functions

Installing

Call barring

Charging

All handsets

Low warning

All handsets - cancelling

Individual handsets

Carrying Clip

Optional Settings

Adjusting ear piece volume

Adjusting ringer tone

Adjusting ringer volume

Battery warning tone

Confirmation tone

In range tone

Individual handsets - cancelling

Special numbers - cancelling

Special numbers - storage

Making and receiving calls - external

Ending call

Last number redial

Redial last three numbers

Index

Making and receiving calls - internal

Messages (cont’d)

External call on hold and speak to

another handset

Skip forwards and backwards

Stop play back

Intercom call to all handsets

Outgoing messages

Intercom call to another handset

First message (A1) - delete

First message (A1) - play back

First message (A1) - record

Second message (A2) - delete

Second message (A2) - play back

Second message (A2) - record

Recording memos

Transfer external call between

handsets

Memory

Clearing

Dialling

Number storage

On/ off

Switching on and off

Protection

Handset functions

Call screening

Using your Diverse 1015

answering machine

Base unit functions

Advisory announcement (A3)

Delete

Adjust number of rings

Intercept call during message

Set pause before each message

play back

Time saver mode

Day and time

Play back

Record

Setting

Call screening

Switching announcement on and off

Set duration of incoming messages

Adjust loudspeaker volume

Messages

Delete

Remote access

Handset functions

Operating

Delete all played messages

Displaying new and old messages

Pause during playback

Play back all messages

Play back new messages

Save

From external Touchtone^TMphone

From handset

Quick guide

Index

Operating with additional handsets (cont’d)

Remote access (cont’d)

Handset functions (cont’d)

Remote operation

Ring priority and collective ringing -

change between

Set number of rings before ring

priority calls all handsets

Delete all played messages

Delete message during play back

Help

Set which handset will receive

ring priority

Secrecy

Mark message as new

Outgoing message/ announcement -

delete

Using your Diverse 1015

with a switchboard PBX

Outgoing message/ announcement -

play back

Handset functions

Setting Tone or Pulse mode

Re-set Tone dialling

Pause during play back

Play back all messages

Play back new messages

Record advisory announcement

Record memo message

Record new outgoing message

Select operating mode

Set Pulse dialling

Use with switchboard/ PBX’s

Access code - insert

Access pause - set

Outside call on hold and speak to

another handset

Skip forwards and backwards

during play back

Transfer outside call

Stop play back

Set Earth Recall with Tone dialling

Switch answering machine on from

another phone

Set Time Break Recall with Tone

dialling

Registering a new Diverse

handset with the base unit

Base unit functions

Additional features

Handset functions

Call timer

Operating with additional handsets

Handset functions

Clear and reinstate handsets for

collective ringing

Ring priority and collective ringing

Remove handset registered at base unit

Index

Operating with additional

base units

Base unit

Introduction

than one base unit

Handset

Introduction

than one base unit

Set/ clear display of base unit number

on handset

Set handset for automatic base selection

Set handset for manual base selection

Maintainance

General

Returning Diverse 1015

Service

Within guarantee

Outside guarantee

Help

Replacing handset batteries

Solving problems

51-52

Technical information

Technical specifications

Mounting template

53-54

Mounting template

If mounting your Diverse 1015 back-up box,

use this guide to position two 5 mm drill holes

56 mm apart.

Offices in Europe, North America,

Japan and Asia Pacific.

The Telecommunications services described in this publication

are subject to availability and may be modified from time to time.

Services and equipment are provided subject to British

Telecommunications plc’s respective standard conditions of contract.

Nothing in this publication forms any part of any contract.

CE compliant to 89/336/EEC

(EMC Directive) & 73/23/EEC (Low

Voltage Directive)

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

Touchtone is a registered trade mark of

British Telecommunications plc in the UK.

Registered Office: 81 Newgate Street, London EC1A 7AJ.

Registered in England No. 1800000.

Printed in Germany. Issue No.2 (10/ 97) 12.

504158

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