Avaya NULL 3711 User Manual
Avaya Communication Manager  
Avaya 3711 User Guide  
16-601624  
Issue 4  
October 2008  
Contents  
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Sensitive Electronic Environment (Europe only) . . . . . . . . . . . . . . . .  
Authorisation and conformity (Europe only) . . . . . . . . . . . . . . . . . .  
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Always dispose of old equipment correctly - keep our environment tidy  
(Europe only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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FCC Notices (U.S. only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Health and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . .  
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Avaya 3711 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Installation Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Commissioning your Telephone . . . . . . . . . . . . . . . . . . . . . . . . .  
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Important Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Charging and Discharging . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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The Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Using the Avaya 3711 with/without a memory card . . . . . . . . . . . . . .  
Inserting the memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Important note on safety . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Removing the memory card . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Installing the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Charging the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Initial Setup and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Charging and Operating Times . . . . . . . . . . . . . . . . . . . . . . . . .  
Charge Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Battery Capacity Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Charge Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Initial Setup and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Telephone Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Keys, Displays and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Display Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Text Line/Softkey Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Illumination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Softkeys and the Cancel Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Softkey: Arrow Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Softkey: OK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Softkey: Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Softkey: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Issue 4 October 2008  
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Contents  
Softkey: Esc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Cancel Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Example: Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Example: Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Entering a Telephone Number . . . . . . . . . . . . . . . . . . . . . . . . . .  
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Telephone On / Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Loudspeaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Muting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Making a Call from the Last Number Redial List . . . . . . . . . . . . . . . .  
Making a Call from the local Telephone Book . . . . . . . . . . . . . . . . .  
Making a Call from the Directory (only available with IP DECT system) . . .  
Making a Call from the Caller List . . . . . . . . . . . . . . . . . . . . . . . .  
Making a SOS-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Muting Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Changes During a Connection . . . . . . . . . . . . . . . . . . . . . . . . . .  
Most common features described below are available for the DECT handset  
Placing a call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Call Enquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Call Waiting / Answering second Call . . . . . . . . . . . . . . . . . . . . . .  
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Message waiting indication for Voicemail . . . . . . . . . . . . . . . . . . . . . .  
The Menus: Operating Procedures . . . . . . . . . . . . . . . . . . . . . . . . .  
Menu Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Menu Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Menu: Telephone Book Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Adding a New Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Entering Characters / Names . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Editing an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Deleting an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Deleting all Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Adding an Entry to the Call Filter . . . . . . . . . . . . . . . . . . . . . . . .  
Adding an Entry to the Predial . . . . . . . . . . . . . . . . . . . . . . . . . .  
Quick Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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4 Avaya IP DECT Installation, Administration, and Maintenance  
Contents  
Transferring Phone Numbers to the Telephone Book . . . . . . . . . . . . .  
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Menu: Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Menu: Key Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Key Lock On / Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Menu: Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Setting the Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Activating / Deactivating the Alarm Clock . . . . . . . . . . . . . . . . . . . .  
Setting the Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Menu: AVAYA (only available on IP DECT system) . . . . . . . . . . . . . . . . .  
Features available during an active call (if enabled on ADMM) . . . . . . . .  
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Enquiry Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
WML Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Features available in idle status (if enabled on ADMM) . . . . . . . . . . . .  
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Direct Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Retrieving a Parked a Call . . . . . . . . . . . . . . . . . . . . . . . . . .  
Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
WML Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Menu: Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Accepted and Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Menu: Ringer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Melody: Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Melody: External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Melody: Unknown number . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Melody: VIP calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Melody: Emergency Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Melody: Alarm Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Menu: Volume Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Earpiece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Hands-Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Issue 4 October 2008  
5
Contents  
Menu: Caller Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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List of Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Adding a new Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Editing an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Deleting an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Deleting all Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Filter Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Blocking or receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Deactivate Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Wild Card Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Transferring Phone Numbers to the Caller Filter . . . . . . . . . . . . . . . .  
Menu: System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Registration Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Registering the Telephone to the DECT System . . . . . . . . . . . . . . . .  
Selecting the DECT System . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Automatic Search System . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Deleting a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Changing a System´s Name and Phone Number . . . . . . . . . . . . . . . .  
Equipment ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Version Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Menu: Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
User Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Emergency Call SOS Number . . . . . . . . . . . . . . . . . . . . . . . . . .  
Voice BOX No. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Attention tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Silent Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Charger Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Auto Quick Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Charging LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Display Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Time Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Date Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Menu: Security Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Changing the PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Resetting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Menu: Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Buzzer on / off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Silent charging on / off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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6 Avaya IP DECT Installation, Administration, and Maintenance  
Contents  
User name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Registering / Deregistering . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Toggles the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Key Lock on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
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Issue 4 October 2008  
7
Contents  
8 Avaya IP DECT Installation, Administration, and Maintenance  
Important Safety Information  
Sensitive Electronic Environment (Europe only)  
Only use this product in countries where the appropriate authorities have given their  
authorisation.  
The CE symbol on the product certifies its conformity with the technical guidelines concerning  
user safety and electromagnetic compatibility valid at the time of approval; in accordance with  
European directive No. 1999/05/EC.  
This product complies with IP50 - according to IEC 529 / EN 60 529.  
Any radio-based equipment can potentially cause interference with other equipment and can be  
interfered from other equipment. This also applies for DECT equipment. However due to the  
very low transmission power level the changes for interference are very small. Research proves  
that operational DECT phones normally don't influence electronic equipment however some  
precautions must be taken into account for sensitive electronic equipment e.g. sensitive  
laboratory equipment. When DECT phones operate in straight nearness of sensitive electronic  
equipment incidental influence can appear. You are advised not to place the DECT phone on or  
close (less then 10 cm) to this kind of equipment, even in standby mode.  
Authorisation and conformity (Europe only)  
We Avaya GmbH & Co. KG declare that the product Avaya 3711 Telephone concurs with the  
basic requirements and other relevant provisions of EU guideline 1999/5/EU (R&TTE).  
This device is suitable for connection to the radio interfaces (DECT™) of Avaya  
telecommunications systems and fulfils the basic requirements laid out in EU Guideline 1999/5/  
EU (Radio and Telecommunication Terminal Equipment, R&TTE).  
Due to its construction, this device is not suitable for direct operation on interfaces to public  
telecommunications networks.  
In the unlikely event of any problems during operation, please contact your dealer or system  
administrator.  
The conformity declaration can be accessed under the following Internet address:  
www.avaya.de/gcm/emea/de/includedcontent/conformity.htm or search the index under the key  
term "Conformity".  
This device operates in accordance with the DECT™ system with a frequency range of 1880 to  
1900 MHz. The allocation of this frequency range in the frequency utilisation plan is initially valid  
until 2008 and will be extended in accordance with European harmonisation.  
Issue 4 October 2008  
9
     
Always dispose of old equipment correctly - keep our  
environment tidy (Europe only)  
Old electrical and electronic equipment marked with this symbol can contain  
substances hazardous to human beings and the environment. Never dispose of  
these items together with unsorted municipal waste (household waste). In order to  
protect the environment, public collection points have been set up to ensure the  
correct disposal of old electrical and electronic equipment marked with this symbol.  
To reduce the risk of these substances being released into the environment and to  
reduce the burden on natural resources, it is also possible to participate in Avaya’s  
used equipment return system. This system ensures the correct recycling of old  
equipment as well as the re-utilisation of individual components.  
FCC Notices (U.S. only)  
This device complies with part 15 of the FCC Rules. Operation is subject to the following two con-  
ditions: (1) This device may not cause harmful interference, and (2) this device must accept any  
interference received, including interference that may cause undesired operation.  
Modifications not expressly approved by this company could void the user's authority to operate  
the equipment.  
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation. This equipment generates,  
uses and can radiate radio frequency energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If this equipment does cause  
harmful interference to radio or television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the interference by one or more of  
the following measures:  
z Reorient or relocate the receiving antenna.  
z Increase the separation between the equipment and receiver.  
z Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
z Consult the dealer or an experienced radio/TV technician for help.  
10 Avaya 3711 User Guide  
   
Important Safety Information  
Health and Safety Information  
Exposure to Radio Frequency (RF) Signals:  
The wireless phone is a radio transmitter and receiver. It is designed and manufactured not to  
exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal  
Communications Commission (FCC) of the U.S. Government. These limits are part of  
comprehensive guidelines and establish permitted levels of RF energy for the general  
population. The guidelines are based on the safety standards previously set by both U.S. and  
international standards bodies. These standards include a substantial safety margin designed  
to assure the safety of all persons, regardless of age and health.  
This device and its antenna must not be co-located or operating in conjunction with any other  
antenna or transmitter.  
This EUT has been shown to be capable of compliance for localized specific absorption rate  
(SAR) for uncontrolled environment/general population exposure limits specified in ANSI/IEEE  
Std. C95.1-1992 and had been tested in accordance with the measurement procedures  
specified in FCC/OET Bulletin 65 Supplement C (2001) and IEEE 1528-2003  
Power Supply  
The mains voltage of the adapter should match the local mains voltage, this can be 110 V or  
220 V. Check if both voltages do match before installing the charger and adapter.  
Safety Precautions  
z Do not open the telephone or charger, this could expose you to high voltages. Have all  
repairs carried out by authorized service personnel.  
z Do not allow the charger and the battery contacts to come into contact with conductive  
objects such as keys, paper clips, rings or bracelets.  
z Do not allow the telephone and charger to come into contact with water or chemicals.  
z Only use the plug-in AC adapter and appropriate battery type.  
z Do not use AC adapters which are visibly damaged (cracked or broken housing) and keep  
the ventilation slits on the plug-in AC adapters free.  
z Do not use the telephones in vehicles or in hazardous locations.  
z This product contains magnetic material. Be aware that small metallic objects may stick to  
the loudspeaker. This may deteriorate the audio quality and can be harmful.  
Issue 4 October 2008 11  
     
Usage  
Like all other cordless telephones, this telephone uses radio signals which do not guarantee a  
connection under all circumstances. Generally, you should therefore not rely exclusively on  
cordless telephones when making indispensable calls (e.g. medical emergencies).  
Avaya 3711 Telephone  
This telephone is only supported on the Avaya DECT systems (IP DECT and DECT R2). The  
Avaya 3711 Telephone features include:  
z Speakerphone  
z Illuminated display (amber)  
z Illuminated keypad  
z Headset connection (2.5 mm jack)  
z Vibrating alarm  
z SOS (emergency) key for speed dialing an emergency number  
z Information key that can be used for:  
- phone number lists and voice mail indication  
- Information and speaker key flash when active  
z Personal telephone book with 100 entries in every handset  
z LDAP and TFTP Directory access (using IP DECT system)  
z WML Portal access (using IP DECT system)  
z Mute Capability  
z Voice Mail indication  
z 60 ring tones  
z 4-level connection field strength display  
z Speaker and telephone volume, 7-levels  
z Automatic call pick-up if using a headset  
z Manual key lock  
z Temporary ring tone muting  
z Silent charging  
12 Avaya 3711 User Guide  
   
Installation  
z 10 menu languages  
- Danish, Dutch, English, Finnish, French, German, Italian, Portuguese, Spanish and  
Swedish  
z Illuminated 5-line graphic display, (96 x 60 pixels), variable 7-level contrast  
z Stand-by time: >100 hrs  
z Talk time: > 10 hrs  
z Batteries: 3 AAA (NiMH) included with phone  
z Charging time: max. 6 hours for empty batteries  
z Weight: 138 g incl. batteries  
z Dimensions (L x B X H): 146 x 55 x 28 mm  
Installation  
Installation Location  
Place the charger on a flat, even surface. Do not install the charger, telephone and accessories  
in the proximity of:  
z Water, moisture or damp areas.  
z Sources of heat, direct sunlight or unventilated areas.  
z Devices which generate strong magnetic fields, electrical appliances, fluorescent lamps,  
computers, radios, televisions or fax and telephones.  
z Areas where the telephone can be covered, its ventilation is impaired and liquid can get  
inside. Areas where there is excessive dust and areas subject to vibration, shock or  
extreme temperature fluctuations.  
z Install / keep the telephone and accessories out of reach of small children.  
Commissioning your Telephone  
Your telephone is only operational after the batteries have been charged. You can then use the  
telephone to make and receive calls.  
Issue 4 October 2008 13  
     
Placing the batteries in the telephone  
The battery compartment is on the back of the telephone. It takes the three type AAA batteries  
which are supplied.  
Opening the battery compartment cover:  
Insert a suitable item (e.g. the top of a  
ballpoint pan) into the hole at the bottom of  
the compartment cover(1). Push it in and lift  
the cover at the same time (2).  
Inserting the batteries:  
Insert the batteries in the battery  
compartment, taking care to observe the  
correct polarity. The + - poles of the batteries  
must correspond to the + - markings in the  
battery compartment.  
Closing the battery compartment cover:  
Replace the cover by placing it on the  
compartment at a slight angle (1) and  
pressing it down until it clicks into place (2).  
Note: if the batteries are inserted incorrectly,  
the telephone will not function, and may be  
damaged.  
Important Battery Information  
Note:  
Note:  
Use only rechargeable AAA NiMh battery of typical 800 mAh, 1.2 V. Never use a  
battery which is damaged or worn out.  
Heat or cold reduces the performance and life of the batteries. It is possible that a telephone  
with hot or cold batteries can be temporarily out of operation even if the batteries are fully  
charged.  
Used batteries should be disposed of in accordance with local authority regulations.  
Do not throw batteries in a fire.  
14 Avaya 3711 User Guide  
 
The Memory Card  
Charging and Discharging  
The batteries can be charged and discharged hundreds of times. If the operating time (i.e. talk  
and standby time) is significantly shorter than usual, then it is time to replace the batteries.  
To maintain optimum operating time, the batteries should be discharged from time to time by not  
placing the telephone in the charger but leaving it switched on until it switches itself off.  
Extreme temperatures can influence the charging capability of the batteries.  
The Memory Card  
Using the Avaya 3711 with/without a memory card  
Your Avaya 3711 is fully operational when you use it for the first time even if you have not fitted  
it with a memory card. If you have already used a memory card in the phone (on which  
phonebook data has already been saved) and you then remove the card, the Avaya 3711  
will cease to operate until a programmed1 memory card is inserted. (The phone should be  
equipped with memory card by default.)  
Inserting the memory card  
Important note on safety  
Take great care handling the memory card. The contacts should be free of dust, grease and  
moisture. Do not store your card in a place where it will get hot (e.g. through direct exposure to  
sunlight). Avoid bending the memory card, as the contacts may get damaged.  
1. Press the memory card out of the plastic frame using your finger.  
1 A programmed memory card is a memory card that has already been used in a Avaya 3711 telephone.  
Issue 4 October 2008 15  
         
2. Push the memory card cover in the battery compartment in the direction of the arrow  
(OPEN). Tilt the cover upwards slightly. Make sure you never touch the gold contacts that  
are now visible, as static discharge could lead to the device becoming defective.  
3. Press the memory card under the two teeth (a) so it slides into the memory card  
compartment. Make sure the contacts are face down as you do so and that the notched  
edge of the memory card is at the bottom left.  
4. Press the memory card down until it snaps firmly into place.  
5. Close the memory card compartment using the cover (to do this, push the lugs into the  
housing until the cover lies in a flat position on top of the memory card).  
Removing the memory card  
You only need to take out the memory card if you wish to give the telephone to someone else or  
need the memory card for a new telephone.  
1. Remove the batteries.  
2. Push the memory card cover in the battery compartment in the direction of the arrow  
(OPEN). Tilt the cover upwards slightly.  
3. Using a pointed object, press on point (b) to release the card, as shown in the diagram.  
4. Now you can lift out the memory card.  
16 Avaya 3711 User Guide  
 
Charging the Batteries  
Installing the Charger  
To operate the charger a mains connection is required. Check if the mains voltage matches the  
adapter mains voltage.  
Connect the cable on the plug-in AC adapter to the terminal on the bottom of the charger and  
plug the AC adapter into the mains socket.  
Mains plug  
Charging the Batteries  
Initial Setup and Operation  
Charge the batteries approximately 6 to 7 hours before using the telephone. This protective  
measure extends the service life of the batteries.  
The maximum power output is only attained after three to five charge and discharge cycles.  
When replacing the batteries, ensure the correct polarity. Use only rechargeable AAA NiMh  
battery of 800 mAh, 1.2V. The manufacturer does not accept liability for malfunctions or damage  
caused by using other battery types or normal batteries.  
Issue 4 October 2008 17  
     
Charging and Operating Times  
Charging time: (empty batteries) to full capacity in approx. 6 to 7 hours.  
Talk time: >10 hours (with fully charged batteries).  
Standby time: >100 hours (with fully charged batteries).  
Charge Display  
The charge status of the batteries is indicated on the display. This means:  
batteries fully charged (80 – 100 %)  
batteries 60 – 79 %  
batteries 40 – 59 %  
batteries 20 – 39 %  
batteries 0 – 19 %  
(frame flashes) batteries are empty: an alert tone is also given.  
Battery Capacity Icon  
When batteries are replaced, no icon will be displayed before a charging cycle has been  
completed, except when almost empty batteries are inserted in the phone, then the icon will be  
shown immediately.  
When the battery capacity icon is displayed, the indication is reliable.  
If the charged batteries are inserted, the batteries can become hot during the first charge cycle,  
and if the fully charged batteries are removed from the phone and inserted again, the batteries  
can become overcharged.  
Charge Warning  
When the batteries’ capacity is almost exhausted, an acoustic warning is given in the form of 3  
short ”beep” signals (only during a call). Upon receiving the beep approximately 5 minutes of  
talk time is left.  
18 Avaya 3711 User Guide  
       
Initial Setup and Operation  
Initial Setup and Operation  
The telephone can be manually registered on up to 10 different DECT systems. To do so, it has  
to be registered to each Avaya DECT system.  
Telephone Registration  
Register the telephone on the Avaya DECT system as described in Menu: System on page 53.  
Keys, Displays and Connectors  
Issue 4 October 2008 19  
     
Display Arrangement  
Icons  
Ringer deactivated.  
At least 2 bars: Good radio link  
On: telephone has a connection  
Flashing: telephone has an incoming call  
On: Handsfree is activated  
Flashing: Message in voicebox  
Flashing: One or more missed calls in the caller list  
Charge status of the batteries  
On: Keypad is locked  
20 Avaya 3711 User Guide  
   
Keys, Displays and Connectors  
Text Line/Softkey Line  
In the top line of the display, information is given concerning the current status of the telephone  
during a call or the idle state. When using the menus, this line displays an additional line of text  
containing the name of the active menu. The text line displays important information about the  
current connection status or menu lists and texts. Below the icon line the system name or your  
programmed name and the phone number of the telephone are displayed.  
Selection lists (e.g. caller list) and the features menu are  
displayed as a one-line. Lists can be moved up or down  
via the arrow keys to show the next menu entry or  
number.  
The text and symbols on the softkey line refer to the keys  
below. The contents of the line changes according to the  
telephone state.  
Illumination  
The display is automatically illuminated when there is an incoming call or a key is pressed. The  
display illumination is automatically switched off after 10 seconds if no key is pressed.  
Issue 4 October 2008 21  
   
Softkeys and the Cancel Key  
The Softkeys  
The 4 large keys below the display (see picture) are  
called the softkeys. The functions allocated to the keys  
are shown on the bottom line of the display. The key  
function changes automatically according to the  
telephone state.  
Softkey: Arrow Keys  
Symbols are displayed above the arrow keys which identify the respective functionality of the  
arrow keys:  
- Opens the Telephone Book.  
- Opens the Telephone Book (or the Directory if IP DECT system used and it's  
configured).  
- When a selection list (e.g. telephone book or menu) is displayed, the arrow keys move the  
cursor to the desired entry.  
- When entering phone numbers or names, changes can be made by moving the  
position of the cursor. The arrow keys shift the cursor to the left or right.  
- Enables selection from the redial list.  
Softkey: OK  
OK is used to confirm the selected function. If a function only permits you to switch between two  
options, OK causes this to take place. In the display, active settings (ON) are indicated by a ” ”  
at the end of the line. In the case of settings that are not active (OFF), a ”-” appears at the end  
of the line.  
22 Avaya 3711 User Guide  
       
Softkeys and the Cancel Key  
Softkey: Menu  
Using the Menu softkey on the left, you can access the main menu of the Avaya 3711  
telephone.  
Softkey: Options  
Using the Options softkey on the left, you can perform actions on the selected item in the menu  
you are currently in.  
Softkey: Esc  
The Esc softkey is used to quit the respective menu section which is displayed. The display  
then shows the selection of the previous menu branch or the current idle / connection display.  
Holding down the Esc softkey for a longer time ( approx. 2 sec.) quits the present menu and  
returns to the idle display.  
Cancel Key  
Pressing  
during editing of names and/or numbers results in deleting the last entered  
character or digit.  
Example: Menu  
Press Menu. Use the arrow keys to scroll through  
this list and confirm the desired function with OK.  
Issue 4 October 2008 23  
         
Example: Telephone Book  
If the telephone book has been opened ( -key), the  
arrow keys can be used to select a name and  
can be used to dial.  
or  
To change entries, switch over to the next menu using  
the Options softkey and choose Edit. Now you can edit  
the telephone number and then the name with which it  
is associated. Save your changes by selecting OK at  
the end of each procedure.  
Entering a Telephone Number  
The arrow keys can be used to shift the input position  
(cursor) to the left or right. Additional characters are  
always added in front of the flashing cursor. Use OK to  
confirm your entry,  
deletes individual characters.  
Calling  
Telephone On / Off  
The telephone can be switched off by pressing  
idle state. The telephone is switched on by pressing  
the telephone in the charger.  
for more than 1 second when it is in an  
for more than 1 second or by placing  
24 Avaya 3711 User Guide  
       
Calling  
Loudspeaker Volume  
During a conversation you can change the volume of the earpiece or the loudspeaker with the  
arrow keys in 7 steps. When the minimum or maximum value is reached, you will hear a beep.  
In the display a bar will be shown which will increase/ decrease in size symbolizing the actual  
volume setting.  
Handsfree  
To enable several people in a room to listen to a call, the telephone includes a handsfree  
feature. This can be activated via the -key.  
For best results, the telephone should be placed upright on a smooth, flat surface (e.g. a table  
top), leaving the loudspeaker and microphone free. For best results keep about 0.5 m distance  
between yourself and the telephone when speaking.  
To switch off the function, press the  
-key again.  
Note:  
Note:  
When the handsfree function is active, the hook icon is replaced by a  
loudspeaker icon.  
Muting  
During a call, you can deactivate the microphone of your telephone using the  
(Mute) softkey  
(in case of making a call the (Mute) softkey appears 10 second after the last number is dialed).  
Pressing (Unmute) softkey in this state activates the microphone again.  
Issue 4 October 2008 25  
     
Making a Call  
Dialing:  
Press  
or  
and dial the phone number.  
Pre-dialling:  
Enter the phone number and press  
or  
. You can  
pre-dial to chain telephone numbers from different lists.  
Press Options, select one of the lists with the arrow  
keys and OK. Select a telephone number from the list.  
A long press on the hook key will add the number to the  
number predialed before.  
Please note: In pre-dialling, if the input cursor is positioned behind the telephone number, the  
number to be chained will be lsuffixed to that telephone number. If the input cursor is at any  
other point, the number to be chained will be prefixed to the telephone number.  
While pre-dialling the  
will delete individual digits.  
If the selected digit sequence does not fit on the display any more, the display is switched to a  
smaller font (up to 32 digits on two lines).  
Long key press on “ “ inserts “ ” (note-key) in the pre-dial-mode. For security reasons any  
*
digit entered after the note-key will not be stored in the Redial list (like PIN code).  
Long key press on “0“ inserts P (for pause) in the pre-dial-mode. (The 1.5 second Pause is only  
supported by IP DECT system.)  
26 Avaya 3711 User Guide  
 
Calling  
Making a Call from the Last Number Redial List  
Selection: press the  
-softkey and then one of the  
arrow keys with the telephone in an idle state. The last  
10 phone numbers dialed are displayed. The beginning  
/ end of the redial list is marked by a dashed line.  
Dialing: Press  
or  
the selected phone number is  
dialed.  
Pre-dialling: If you press  
for a longer period, the  
selected phone number is entered into the pre-dial  
mode. Digits can be added to the displayed phone  
number, as required (see Making a Call on page 26). To  
dial, press  
or . The pre-dial mode is terminated by  
pressing Esc.  
You can call directly from the redial list or transfer a  
phone number to the telephone book (refer to Menu:  
Redial List on page 38).  
Making a Call from the local Telephone Book  
Selection: press the arrow up key with the telephone  
in an idle state. Use the arrow keys to select an entry  
or type in the first character(s) of the name.  
Dialing: press  
or  
and the phone number is  
dialed.  
Pre-dialling: If you press  
for a longer period, the  
selected phone number is entered in pre-dial mode.  
To dial, press or . The pre-dial mode is  
terminated by pressing Esc.  
Issue 4 October 2008 27  
   
Making a Call from the Directory (only available with IP DECT  
system)  
You can access either LDAP or TFTP directory. See Menu: AVAYA (only available on IP DECT  
system) on page 40 for more details on the directory feature. To make a call from the directory:  
z Press the  
(down arrow)  
z (In case of TFTP directory used: Select the Directory required and select OK.)  
z Type the name on the keypad and select OK.  
z Select the entry required using the arrow keys  
z Select OK.  
z Select OK or press  
or  
to make the call  
Making a Call from the Caller List  
The telephone stores the phone numbers of the last 20 callers in the caller list (dependent on  
the transmission of the phone number). If a call is not answered within 10 seconds the user is  
notified via the text ”Missed calls” in the idle display and the flashing icon . This text will  
disappear when the caller list is entered. Calls made from the caller list will remove the selected  
entry from the caller list.  
Selection: press the Info key  
with the telephone in an idle state. If there are new calls  
stored the list will open immediately. Otherwise you have to select Caller List.  
Dialing: use the arrow keys to select an entry. Press or and the phone number is dialed.  
Pre-dialling: if is pressed for a longer period, the phone number is entered into the pre-dial  
mode. Digits (e.g. a code) can be added as required. The phone number is dialed by pressing  
or . The pre-dial mode is terminated by pressing Esc.  
You can call back directly from the caller list or transfer a phone number to the telephone book  
(refer to Menu: Caller List on page 46).  
Making a SOS-call  
The telephone can be used to send emergency calls to a certain telephone number. The  
number is stored in the menu Telephone Option.  
To make the emergency call press the SOS-/  
-key for longer than 2 seconds.  
Note:  
Note:  
Calls from the telephone with the SOS number are always signalled with the  
emergency call melody.  
28 Avaya 3711 User Guide  
     
Calling  
Muting Ringer  
During the call alert phase, it is possible to mute the ringer alert signal simply by pressing the  
softkey Silence, Now only the telephone icon is signalling the incoming call. (In case of the  
ringer alert signal is with VIP melody the ringer can not be muted.)  
Answering a Call  
When receiving an incoming call the number of the  
caller is displayed (if transmitted). If this number is  
already listed as an entry in the phonebook, the  
corresponding name of this entry is displayed during  
an incoming call. Press  
or  
to answer the call or  
lift the telephone off the charger when ”Charger  
Answer” is enabled.  
Options:  
Reject rejects the call.  
Silence mutes the ringer.  
Add To adds the caller's number to the telephone book or call filter.  
(With IP DECT system in case of the incoming call is with VIP melody alert signal - like Priority  
Call - the Reject and Silence softkeys are not available. Press  
or  
or the OK softkey to  
answer the call.)  
Issue 4 October 2008 29  
   
Changes During a Connection  
During a connection the loudspeaker volume can be  
adjusted by pressing the arrow keys.  
Pressing Options softkey will give you access to the following options:  
Telephone Book opens the local telephone book.  
Caller List opens the Caller List.  
Redial opens the Redial List.  
Add To adds the caller's number to the telephone book or call filter.  
Mute to mute the call or Unmute to unmute the call.  
R-key (Recall button) puts the call on hold or drops a party or completes a conference.  
Most common features described below are available for the  
DECT handset  
Note:  
Note:  
Features and operation depend on ACM administration  
Basically the same set of features (and feature operation) are available for the DECT handsets  
as for analog stations with Recall/Flash button. Most of the available features depend on the  
ACM parameters. Please see following documentation on Avaya Support website  
(http://support.avaya.com) for more details:  
z Administrator Guide for Avaya Communication Manager, 03-300509  
z Feature Description and Implementation for Avaya Communication Manager, 555-245-205  
z Avaya IP DECT Installation, Administration and Maintenance Manual, 16-601625  
30 Avaya 3711 User Guide  
   
Calling  
Placing a call on Hold  
During a call you can place a call on hold.  
z Press  
places the call on hold.  
again to retrieve the call.  
z Press  
Call Enquiry  
During a call another party can be consulted.  
z Press to put the call on hold.  
z Now dial the other phone number.  
z Press again to drop the second call and switch back to the first call. (In case you've  
released the call with the consulted party, your handset will be re-alerted for the original  
call.)  
Note:  
Note:  
You can use either Call Enquiry or Conference Call depending on your  
configuration.  
Call Transfer  
During a call you can transfer a call to another party.  
z Press to put the call on hold.  
z Dial the other phone number.  
z Press to complete the transfer. (The transfer can be completed before or after the  
other party answered the call.)  
Issue 4 October 2008 31  
     
Conference Call  
During a call you can create a conference with other 2 parties.  
z Press to hold the first call.  
z Dial the other phone number.  
z Press  
again to complete the conference.  
z The parties will be conferenced together and the phone display will show conference.  
z Pressing  
again will drop the added party from the conference.  
Note:  
Note:  
You can use either Call Enquiry or Conference Call depending on your  
configuration.  
Call Waiting / Answering second Call  
During a call you can answer a second call with placing the first call on hold.  
z Press  
places the first call on hold and answers the second call.  
again to retrieve the first call and put the second call on hold.  
is to speak alternately with the other parties.  
z Press  
z Pressing  
z In case  
pressed to release a call with a party or in case a party release the call, the  
handset will be re-alerted for the held call.  
Parking a Call  
During a call you can park a call.  
z You receive the call to your phone. Answer the call.  
z Press  
(this places the call on hold) then dial the Call Park FAC  
to hang up.  
z Press  
z You have now parked the call.  
32 Avaya 3711 User Guide  
     
Message waiting indication for Voicemail  
Retrieving a Parked Call  
z Press  
*371234#.  
or  
dial Answer Back FAC followed by the parking extension number E.g.  
The call will be connected to your telephone.  
Message waiting indication for Voicemail  
When a  
icon appears in the idle mode, the receiver has a message in his voice mail box.  
After listening to all new voice mail messages, the  
icon will disappear in idle mode.  
In case the telephone is switched off, is out of coverage or is in the charger while ”silent  
charging”, the message waiting indication is updated after the telephone is logged to the DECT  
system.  
If the Voice Box number is configured the user can access the voicemail by pressing the Info  
key and selecting Voice Box. Press OK (or  
or  
) to connect to the voicemail.  
If the Voice Box number is not configured the user can access the voicemail by calling the  
voicemail number.  
The Menus: Operating Procedures  
In this and subsequent sections, all features are activated via the softkey Menu. The individual  
operating sequences are shown in short form, and then a short description follows.  
Menu Control  
The symbols have the following meaning:  
Input of numbers or characters  
Operate arrow keys  
Menu Texts shown in this font represents a softkey  
Key Click In this way displayed texts indicate the menu item to be selected.  
Press the hook key.  
Press speaker key.  
Issue 4 October 2008 33  
       
Example  
Saving user names: (in the next chapters all representations of the operating sequences have  
the following form.)  
Menu  
Telephone Option OK  
User Name OK  
name OK  
In this example, first press Menu and select Telephone  
Option with the arrow keys.  
Confirm the selection by pressing the OK softkey.  
Then select User Name with the arrow keys. Confirm  
again by pressing OK.  
Now enter the name, confirm by pressing OK.  
Instructions on entering the name can be found at  
”Entering characters/names”.  
Menu Timer  
The menu activation is time-monitored. If no entries are made within 60 seconds, then the menu  
is automatically exited.  
34 Avaya 3711 User Guide  
   
Menu: Telephone Book Settings  
Menu: Telephone Book Settings  
The Telephone Book allows you to store up to 100 phone numbers and names. The entries in  
the telephone book are stored locally on the telephone. The names are sorted alphabetically,  
therefore the telephone book offers an alphabetic search function. Entering the same telephone  
number more than once is not accepted, but the same name can be stored with different  
numbers.  
An entry can consist of a maximum of 32 digits for the number and 16 characters for the name  
(refer to Entering Characters / Names on page 35). The beginning / end of the telephone book  
list is marked by a dashed line. If a caller is listed in the telephone book and the phone number  
has been transmitted for the incoming call, then his name appears in the caller list.  
All entries in this chapter begin in the idle state by pressing the softkey...  
(up arrow)/ Options...  
Adding a New Entry  
until New OK  
phone number OK  
name OK  
When entering the name, the keypad keys are automatically switched over to character input. It  
is not possible to store a phone number without an associated name. A name consists of  
maximum 16 characters.  
Entering Characters / Names  
The following characters can be entered by pressing the keypad keys several times. The entry  
position is automatically advanced if no entries are made for a short while or a new character is  
entered. Pressing the  
-key switches from capitals to non-capitals and the same action  
switches back. While entering characters the last line on the display shows all characters  
assigned to the key. The actual position is marked by > <.  
Key  
Capital letter  
Small letter  
1
2
3
4
5
?!1-+*/=&()%¿¡  
ABC2ÄÅÀÁÃÆÇ  
DEF3ÈÉÊË  
GHI4ÌÍÎÏ  
?!1-+*/=&()%¿¡  
abc2äåàáãæç  
def3èéêë  
ghi4ìíîï  
JKL5  
jkl5  
Issue 4 October 2008 35  
     
Key  
Capital letter  
Small letter  
6
7
8
9
0
*
MNO6ÑÖÒÓÔÕØ  
PQRS7ß  
mno6ñöòóôõø  
pqrs7ß  
TUV8ÜÙÚÛ  
WXYZ9  
tuv8üùúû  
wxyz9  
(space) ,.0:;_”‘^~  
A’a  
(space) ,.0:;_”‘^~  
a’A  
#
#@$£¥§<>{|}[\]  
#@$£¥§<>{|}[\]  
Editing an Entry  
Until Edit OK  
short / long  
new digits OK  
short / long  
new characters OK  
Select the entry to be changed with the arrow keys before confirming Edit Changes can be  
made by moving the cursor to the beginning or end of the entry via the arrow keys. Delete the  
last character by using the  
-key short. Delete all characters by using the  
-key long. Press  
Esc if you do not wish to change a phone number or a name.  
Deleting an Entry  
Until Delete OK Sure? OK  
Use the arrow keys to select the entry to be deleted before choosing Options  
Delete  
Deleting all Entries  
Until Delete All OK Sure? OK  
This function deletes all entries.  
Adding an Entry to the Call Filter  
Until Add To OK Caller Filter OK transfers the selected phone number to the call filter.  
When the name is already in the caller filter, the telephone will give a beep. See Menu: Caller  
Filter on page 50 for more information on the Call Filter.  
36 Avaya 3711 User Guide  
       
Menu: Telephone Book Settings  
Adding an Entry to the Predial  
Until Add To OK Predial OK transfers the selected phone number to the predial.  
Quick Call  
Activate an entry in the telephone book and then select Quick Call from the Options menu.  
Key in a one-digit number from 1 to 9 as your quick call number and confirm your selection by  
pressing OK.  
Note:  
Note:  
Quick call numbers can only be allocated once. To dial a number, press the key  
you have allocated the number to and hold it down for a second or two while the  
telephone is idle. The number you wish to call will then be entered automatically  
in pre-dial mode. In the telephone book the names allocated to the quick call  
function have the corresponding quick call number in front of the names.  
Removing a quick call number can only be performed by assigning a new quick  
call number to the telephone book entry without giving it any number. To delete  
the quick call number use  
.
Transferring Phone Numbers to the Telephone Book  
Every selectable phone number in the ”caller list” or ”redial list” can be transferred to the  
telephone book. To do so, the Options softkey in the Caller list Menu or Redial List Menu is  
available depending on the state of the telephone. If OK is pressed, the phone number is stored  
immediately and is treated as a new entry:  
Options  
Add To OK  
Telephone Book OK  
Edit number / enter name OK  
Edit number press OK and enter/edit a name for the phone number. Confirm by pressing OK. It  
is not possible to store a phone number without an associated name.  
When entering characters and numbers, the arrow keys can be used to shift the entry position  
to the left or right.  
The Esc softkey cancels the entry.  
Issue 4 October 2008 37  
     
Menu: Redial List  
In the idle state, press the  
-softkey and then one of the arrow keys (several times if  
necessary). You will see the last 30 internal and external parties dialled (telephone number or  
name).  
Dialing: dial the phone number by pressing  
or . Pre-dialling is started by pressing  
for  
a longer period.  
Options:  
Add to transfers the phone number to the telephone book or to the call filter.  
Details shows the receiving time/date of the respective call.  
Delete OK Sure? OK deletes the selected entry.  
Delete All OK Sure? OK deletes all entries.  
Menu: Key Lock  
Key Lock On / Off  
The keypad can be locked to prevent any accidental operation: press the Menu softkey, select  
Key Lock via the arrow keys and confirm by pressing OK. A lock icon is then shown in the  
display.  
To unlock the keypad, press the left softkey and then  
(as shown on the display).  
Calls can be answered in the normal way when the key lock is active and all keys can be used.  
The key lock is activated again after the call has been terminated.  
38 Avaya 3711 User Guide  
     
Menu: Alarm  
Menu: Alarm  
Alarm  
The Avaya 3711 allows you to set a time between 00:00 and 23:59 (time format "24h") or 01:00  
and 12:59 a/p (time format "12h a/p") at which the telephone will emit an acoustic signal (alarm  
melody). The signal lasts 60 seconds and can be switched off by pressing softkey OK.  
Powering the telephone On/Off does not affect the Alarm Setting.  
The Alarm time can only be set when date and time are available on the telephone.  
When the Alarm goes off, ”Alarm” is shown on the display.  
No Alarm will be given, when the telephone has been switched to ”OFF”.  
Setting the Alarm Clock  
Menu Alarm OK Set OK  
time 00:00 - 23:59 OK  
Activating / Deactivating the Alarm Clock  
Menu Alarm OK  
Alarme active OK  
Once you have set an alarm time, you can activate it by pressing OK, in which case the ” ”  
appears. Press OK again to deactivate it.  
Note:  
Note:  
When the Alarm Clock is active, the Alarm symbol is displayed before the time on  
the display when the telephone is idle.  
Issue 4 October 2008 39  
       
Setting the Date/Time  
European format:  
Menu Alarm OK  
Date/Time OK time 00:00 - 23:59 date 01.01.00 (dd.mm.yy) OK  
Date/Time OK time 00:00 - 12:59 a/p date 01/01/00 (mm/dd/yy) OK  
U.S. format:  
Menu Alarm OK  
(dd = day; mm = month; yy = year)  
The user is requested to set the Date/Time if the DECT system does not provide it (like DECT  
R2 system). In case Date/Time is provided by the DECT system (like IP DECT system) the user  
should not change it because it will be updated based on system settings.  
Menu: AVAYA (only available on IP DECT system)  
This menu is for users who do not have Console Permission enabled. The AVAYA menu can be  
accessed by pressing the Menu softkey (in the idle state) or the Option softkey (when on an  
active call) for at least 2 seconds. The options available will depend on those configured on  
Avaya IP DECT Mobility Manager by your System Administrator and the state of the phone (Idle  
or active on a call).  
Features available during an active call  
(if enabled on ADMM)  
Directory  
z You can access either LDAP or TFTP directory. This feature can be used for looking up  
numbers, making calls or selecting a party for feature activation.  
z Press and hold Options for at least 2 seconds and select Directory.  
z Choosing the Directory Option will give you access to the following options if TFTP based  
directory used:  
- External Dir opens the directory external numbers stored in the TFTP server database.  
- Internal Dir opens the directory internal numbers stored in the TFTP server database.  
z Enter the name and press OK.  
z Select the proper directory entry.  
- To call press  
z To see the details press OK.  
- To call press OK or or  
or  
.
.
40 Avaya 3711 User Guide  
       
Menu: AVAYA (only available on IP DECT system)  
Conference Call  
During a call you can create a conference with other 2 parties.  
z Hold down Options for at least 2 seconds and select Conference  
z Choosing the Conference Option will give you access to the following options:  
- Directory opens the directory to select an entry from the directory to conference in the  
call.  
- User Input allows you to enter the number to conference in the call.  
- Selections opens the Caller List, Redial or Telephone Book to select an entry to  
conference in the call.  
z After selecting the party who you would like to conference into the call press OK. The  
parties and you will be conference together.  
Note:  
Note:  
You can use either Call Enquiry or Conference Call depending on your  
configuration.  
Enquiry Call  
During a call another party can be consulted.  
z Hold down Options for at least 2 seconds and select Enquiry  
z Choosing the Enquiry Option will give you access to the following options:  
- Directory opens the directory to select an entry from the directory to consult with.  
- User Input allows you to enter the number to consult with.  
- Selections opens the Caller List, Redial or Telephone Book to select an entry to consult  
with.  
z After selecting the party who you would like to consult with press OK to make the call. After  
consultation call is released you'll be re-alerted for the original call.  
Note:  
Note:  
You can use either Call Enquiry or Conference Call depending on your  
configuration.  
Parking a Call  
During a call you can park a call.  
z Hold down Options for at least 2 seconds and select Park  
z Choosing the Park Option will park the call.  
z Hang up.  
Issue 4 October 2008 41  
     
WML Portal  
During a call you can check WML sites.  
z Press and hold Options for at least 2 seconds and select WML Portal.  
z Choosing the WML Portal Option will give you access to the following options:  
- [predefined] allow you to select a predefined portal on the ADMM.  
- User Input allows you to enter a WML portal address.  
z After selecting the proper option press OK.  
Features available in idle status (if enabled on ADMM)  
Menu  
AVAYA OK or hold down Menu for 2 seconds  
Directory  
You can access either LDAP or TFTP directory. This feature can be used for looking up  
numbers, making calls or selecting a party for feature activation.  
z Press and hold Menu for at least 2 seconds and select Directory.  
z Choosing the Directory Option will give you access to the following options if TFTP based  
directory used:  
- External Dir opens the directory external numbers stored in the TFTP server database.  
- Internal Dir opens the directory internal numbers stored in the TFTP server database.  
z Enter the name and press OK.  
z Select the proper directory entry.  
- To call press  
z To see the details press OK.  
- To call press OK or or  
or  
.
.
Call Pickup  
You can answer a call which is alerting another member in the call pickup group  
z Press and hold Menu for at least 2 seconds and select Call Pickup.  
z Choosing the Call Pickup Option will answer the call which is alerting another member.  
42 Avaya 3711 User Guide  
       
Menu: AVAYA (only available on IP DECT system)  
Direct Call Pickup  
You can answer a call which is alerting another member in the call pickup group  
z Press and hold Menu for at least 2 seconds and select Direct Call Pkup.  
z Choosing the Direct Call all Pkup Option will give you access to the following options:  
- Directory opens the directory to select an entry from the directory to answer a call with  
direct call pickup.  
- User Input allows you to enter the number to answer a call with direct call pickup.  
- Selections opens the Caller List, Redial or Telephone Book to select an entry to answer  
a call with direct call pickup.  
z After selecting the party who’s call you would like to answer press OK.  
Send All Calls  
You can activate or deactivate Send All Calls feature.  
z Press and hold Menu for at least 2 seconds and select Send All Calls.  
z Choosing the Send All Calls Option will give you access to the following options:  
- Enable selected activates the feature.  
- Cancel selected deactivates the feature.  
z Press OK to make the proper action.  
Call Forward  
You can activate or deactivate Call Forward feature.  
z Press and hold Menu for at least 2 seconds and select Call Forward.  
z Choosing the Call Forward Option will give you access to the following options:  
- All selected will give you access to the following options:  
z Directory opens the directory to select an entry from the directory to forward the calls  
to.  
z User Input allows you to enter the number to forward the calls to.  
z Selections opens the Caller List, Redial or Telephone Book to select an entry to  
forward the calls to.  
z Press OK after selecting the party where all received calls should be forwarded to.  
- Busy selected will give you access to the following options:  
z Directory opens the directory to select an entry from the directory to forward the calls  
to.  
Issue 4 October 2008 43  
     
z User Input allows you to enter the number to forward to calls to.  
z Selections opens the Caller List, Redial or Telephone Book to select an entry to  
forward the calls to.  
z Press OK after selecting the party where calls should be forwarded to if station is busy  
or not answering.  
- Cancel selected deactivates the feature.  
z Press OK to cancel call forwarding feature.  
Retrieving a Parked a Call  
You can unpark a call.  
z Press and hold Menu for at least 2 seconds and select Ride.  
z Choosing the Ride Option will give you access to the following options:  
- Directory opens the directory to select an entry from the directory to unpark the call  
from.  
- User Input allows you to enter the number to unpark the call from.  
- Selections opens the Caller List, Redial or Telephone Book to select an entry to unpark  
the call from.  
z After selecting the extension number where the call was parked press OK to retrieve the  
parked call.  
Priority Call  
When the phone is in the idle state you can make a priority call.  
z Press and hold Menu for at least 2 seconds and select Priority Call.  
z Choosing the Priority Call Option will give you access to the following options:  
- Directory opens the directory to select an entry from the directory to call with priority.  
- User Input allows you to enter the number to call with priority.  
- Selections opens the Caller List, Redial or Telephone Book to select an entry to call with  
priority.  
z After selecting the party who you would like to call with priority press OK.  
44 Avaya 3711 User Guide  
   
Menu: AVAYA (only available on IP DECT system)  
WML Portal  
When the phone is in the idle state you can check WML sites.  
z Press and hold Menu for at least 2 seconds and select WML Portal.  
z Choosing the WML Portal Option will give you access to the following options:  
- [predefined] allow you to select a predefined portal on the ADMM.  
- User Input allows you to enter a WML portal address.  
z After selecting the proper option press OK.  
Issue 4 October 2008 45  
 
Menu: Caller List  
Accepted and Missed Calls  
Accepted and missed calls with a transmitted phone number, are entered into the caller list. A  
missed call is a call which has not been answered and has been alerting for at least 10  
seconds. When calls have been missed the text ” Missed Calls” is shown in the display. Every  
call is marked with a time stamp*, and it is possible to monitor the time stamp for each call via  
the details softkey. If the caller is registered in the telephone book, the name is displayed.  
The last 20 telephone numbers are listed. Every additional phone number overwrites the oldest  
entry. When a call back is executed to an entry in the caller list, the entry is removed from the  
caller list and moved to the redial list.  
The beginning / end of the caller list is marked by a special line.  
Multiple calls with the same phone number are only stored once and the timestamp of the last  
call is stored.  
The following symbols at the end of the entries indicate the kind of call:  
missed call  
accepted call  
filtered call  
rejected call  
Calling  
Caller List OK  
Selection of a phone number…  
Dialing: dial the phone number by pressing  
or  
. Pre-dialling is started by pressing  
for a longer period.  
Options:  
Add to transfers the phone number to the telephone book or to the call filter.  
Details shows the receiving time/date of the respective call1.  
Delete OK Sure? OK deletes the selected entry.  
Delete All OK Sure? OK deletes all entries.  
1 Applicable only if this function is configured by your System Administrator on your system or when the time is  
configured.  
46 Avaya 3711 User Guide  
     
Menu: Ringer Settings  
Menu: Ringer Settings  
A different melody can be set for every type of call (internal, external, unknown number, VIP,  
emergency call and alarm call).  
National anthems first lines are integrated in the telephone and they are selected in the ringer  
settings by choosing one of the numbers shown below.  
21: United Kingdom, 22: Germany, 23: Holland, 24: Italy, 25: France, 26: Spain, 27: Portugal,  
28: Sweden, 29: Denmark, 30: Norway.  
All entries in this chapter are started by pressing the softkeys:  
Menu  
Ringer Settings OK  
Then select…  
Melody: Internal  
Melody OK  
Internal OK  
or  
1…60 OK  
Select the melody for internal calls by entering a number 1…60 or use the arrow keys.  
Melody: External  
Melody OK  
External OK  
or  
1…60 OK  
Select the melody for external calls by entering a number 1…60 or use the arrow keys.  
Melody: Unknown number  
Melody OK  
Unknown Number OK  
or  
1…60 OK  
Select the melody for calls without transmitting a phone number by entering a number 1…60 or  
use the arrow keys.  
Melody: VIP calls  
Melody OK  
VIP OK  
or  
1…60 OK  
Select the melody for priority calls by entering a number 1 ... 60 or use the arrow keys.  
Issue 4 October 2008 47  
         
Melody: Emergency Call  
Melody OK  
Emergency Call OK  
or  
1…60 OK  
Select the melody for Emergency Calls by entering a number 1 ... 60 or use the arrow keys.  
Note:  
Note:  
Calls from the telephone with the SOS number are always signalled with the  
emergency call melody.  
Melody: Alarm Call  
Melody OK  
Alarm OK  
or  
1…60 OK  
Select the melody for Alarm calls by entering a number 1 ... 60 or use the arrow keys.  
Type  
Type OK  
Play once OK  
This function is used to switch on the ringer signalling function with a chirp (short melody).  
When activated it is marked with ” ” on the right side.  
Type OK  
Repeat OK  
This function is used to switch on the ringer signalling function with a full melody. When  
activated it is marked with ” ” on the right side.  
Volume  
Volume Settings OK  
or  
1…8 OK  
The ringer signalling volume can be changed via digits 1 ... 8 or the arrow keys.  
(The ringer signalling volume for calls with VIP or Emergency Call ringing alert signal can not be  
disabled or turned off.)  
48 Avaya 3711 User Guide  
       
Menu: Volume Settings  
Device  
Device OK  
This activates/deactivates the buzzer. When activated it is marked with ” ” on the left side. If  
the buzzer is switched off, the bell symbol is shown on the idle display. To switch the buzzer  
on/off you can also use the -key in the idle state of the telephone.  
Device OK Vibrator OK  
This activates/deactivates the vibrator. When activated it is marked with ” ” on the right side.  
Device OK Headset OK  
Buzzer OK  
This activates/deactivates the headset alerting. When activated it is marked with ” ” on the  
right side.  
Menu: Volume Settings  
Earpiece  
Menu  
Volume Settings OK  
Earpiece OK  
OK  
The voice volume of the earpiece can be changed in 8 steps via the arrow keys.  
Hands-Free  
Menu  
Volume Settings OK  
Hands-free OK  
OK  
The voice volume of the loudspeaker can be changed in 8 steps via the arrow keys.  
Headset  
Menu  
Volume Settings OK  
Headset OK  
OK  
The voice volume of the headset can be changed in 8 steps via the arrow keys.  
Issue 4 October 2008 49  
         
Buzzer  
Menu  
Volume Settings OK  
Buzzer OK  
OK  
The voice volume of the Buzzer can be changed in 8 steps via the arrow keys.  
Menu: Caller Filter  
Via the caller filter it is possible to block or receive incoming calls if the calling phone number is  
stored in the caller filter. The phone numbers in question have to be stored in the caller filter,  
before it is possible to use the filter functions.  
Phone numbers can be entered manually or transferred from caller list, redial list or telephone  
book. An entry can consist of a maximum of 32 digits for the number and 16 characters for the  
name (refer to Entering Characters / Names on page 35). It is possible to store a maximum of  
10 numbers in the caller filter. The caller filter only works for calls not for messages.  
List of Numbers  
Menu  
Call Filter OK  
List of numbers OK  
Select an entry…  
Adding a new Entry  
Until New OK  
phone number OK  
name OK  
When entering the name, the keypad keys are automatically switched over to character input. It  
is not possible to store a phone number without an associated name.  
Editing an Entry  
Until Edit OK  
short/long  
new digits OK  
short/long  
new characters OK  
Select the entry to be changed with the arrow keys before choosing Options Edit. Changes can  
be made by moving the cursor to the beginning or end of the entry via the arrow keys. Press  
Esc if you do not wish to change a phone number or a name.  
50 Avaya 3711 User Guide  
         
Menu: Caller Filter  
Deleting an Entry  
Until Delete OK Sure? OK  
Use the arrow keys to select the entry to be deleted before choosing Options Delete.  
Deleting all Entries  
Until Delete All OK Sure? OK  
Filter Options  
The filter options menu provide blocking or receiving of incoming calls with the numbers from  
the list.  
Blocking or receiving calls  
Menu  
The selected mode is marked ” ” and the filter "Accept list" is activated! When the filter is  
active, the telephone is showing the ”icon filter active” ( ) on the idle display.  
Call Filter OK  
Filter Options OK... select  
Accept List or Block List OK  
!
CAUTION:  
CAUTION:  
If the filter mode is set to receive and the caller filter is activated, the numbers in  
the caller filter are the only numbers, from which the calls will be received by the  
phone!  
Example: if the characters ”0*” are entered as a number in the caller filter and the filter mode is  
set to receive, only calls beginning with the digits ”0” (external numbers) will be received by the  
phone.  
Note:  
Note:  
VIP calls or Emergency Call can’t be blocked.  
Deactivate Filter  
Until Filter off OK  
The deactivated caller filter is marked ” ”. To switch it on again you have to select “Accept List“  
or “Block List“.  
Issue 4 October 2008 51  
         
Wild Card Feature  
When entering numbers in the caller filter a wild card feature is provided, so that a group of  
numbers is selected as entries in the caller filter.  
Example - if the characters ”0*” are entered as a number in the caller filter, all numbers  
beginning with the digit ”0” (external numbers) are selected as entries in the caller filter.  
If only the character ”*” is entered as a number in the caller filter, all numbers are selected as  
entries in the caller filter.  
Remember - when using the wild card function, the ”*” character must always be the last  
character entered in the number.  
Transferring Phone Numbers to the Caller Filter  
For transferring phone numbers from the Telephone Book, the Redial List and the Caller List to  
the Caller Filter refer to:  
Menu: Telephone Book Settings on page 35  
Menu: Redial List on page 38  
Menu: Caller List on page 46  
52 Avaya 3711 User Guide  
   
Menu: System  
Menu: System  
Registration Code  
The telephone can be manually registered on up to 10 different DECT systems. Before you can  
make a call via the DECT system, the telephone has to be registered to the system. A system  
ID and registration code are necessary for the registration process. When the telephone is not  
subscribed to the system the display will show ”Please, subscribe”.  
This is for information only. Please contact your System Administrator to register the telephone.  
All settings in this chapter are started by pressing the softkeys:  
Menu  
System OK  
Registering the Telephone to the DECT System  
Subscription OK Options  
New / OK IPEI: 012......OK PARK OK  
System name OK Local phone number OK  
PIN Authentication code OK  
The following entries must be made when logging on:  
Enter PARK: A system ID should only be entered if you are at a location where two DECT  
systems overlap. If only one DECT system is available, then just press OK.  
Enter Auth.Code: This code is used to get access to register the telephone (authentication  
code). The DECT System supplies this code.  
Enter System Name: Enter the name of the DECT system which you are registering. This  
will be shown on the idle display. For information concerning the entry of characters, refer to  
Entering Characters / Names on page 35.  
Enter Local Number: the phone number, assigned to your DECT telephone can be  
entered here (ask your system administrator for the phone number).  
Selecting the DECT System  
Subscription OK  
select a System Options Select OK  
If the telephone has been registered to several DECT systems, then you can select which one  
the telephone is to be used with. Select the system via the arrow keys before confirming  
”Select”. By choosing Options Select, the function automatic search is disabled. The selected  
system is shown in the idle display.  
Issue 4 October 2008 53  
       
Automatic Search System  
Subscription OK  
Auto. Search Options Select OK  
If you have registered your telephone with several DECT systems and this function is active  
(” ”), then the telephone will automatically select one of the systems. Your telephone is  
automatically ”logged-in” to another of the registered DECT systems, as soon as you move out  
of the effective range of the current system. This function is disabled if a specific system is  
selected by the select option.  
Deleting a System  
Subscription OK  
select a System Options Delete OK Sure? OK  
Use the arrow key to select the system, before you choose Options Delete. This function  
removes subscription information from your telephone for the selected DECT system.  
Note that after execution of this function, the telephone cannot be used on that DECT system!  
To use it again, you must go through the registration procedure for the DECT system and the  
telephone.  
Changing a System´s Name and Phone Number  
Subscription OK  
select a System Options Edit OK  
System Name OK  
Local Phone number OK  
You can select a system and then edit the name of the system and your telephone number.  
Equipment ID  
IPEI OK  
You can read the international telephone identification.  
Version Number  
Version Number OK  
You can read the software and hardware version.  
54 Avaya 3711 User Guide  
         
Menu: Telephone Options  
Menu: Telephone Options  
All entries in this chapter are started by pressing the softkeys:  
Menu  
Telephone Option OK  
User Name  
User Name OK  
Name OK  
This function can be used to store the name of the telephone user which is set by your System  
Administrator. You can change the User Name on the telephone but this will revert to the  
System Administrator configured name upon a system reset. The user name consists of  
maximum 16 characters. The name is shown on the idle display. Further information concerning  
the input of characters can be found at Entering characters / names.  
Changing the Language  
Language OK  
English OK  
Sets the desired display language. It is possible to select from 10 different languages.  
Emergency Call SOS Number  
Emergency Call OK number OK  
The phone number for the SOS function can be stored here.  
Voice BOX No.  
Voice BOX No. OK  
OK  
This is the number used to connect to your Voicemail. (This Voicemail number can be centrally  
defined on IP DECT system, if not than the user can define it on the handset.)  
Issue 4 October 2008 55  
         
Attention tones  
Attention tones OK  
Key Click or Coverage Warn or Battery alarm or Confirm tones or End of Menu / OK  
If activated ” ” an acoustic warning signal is given when a key is pressed (Key Click), if a  
setting is confirmed (Confirm tones), if the end of a menu list is displayed (End of Menu), if the  
battery charge becomes too low (Battery alarm) or if there is a danger of losing the radio link  
(Coverage Warn).  
Silent Charging  
Silent Charging OK  
If activated ” ” the telephone does not setup and receive any calls while it is placed in the  
charger. The first display line shows ”Silent Charging” when placed into the charger. While on  
Silent Charge calls are directed to Voicemail (if configured). Calls are signalled again once it is  
taken out of the charger.  
Charger Answer  
Charger Answer OK  
When the function is enabled, you can answer incoming calls when the telephone is placed in  
the charger e. g. by lifting it off the charger. The ” ” is shown when activated. The call is ended  
and the telephone goes on hook by placing it on the charger again.  
Auto Quick Hook  
Auto.Quick Hook OK  
If activated ” ” a QuickCall-Number (see Menu: Telephone Book Settings on page 35) will be  
dialed immediately. If deactivated the number will be entered in pre-dial mode.  
56 Avaya 3711 User Guide  
       
Menu: Telephone Options  
Auto Answer  
Auto Answer OK  
When signalling an incoming call the telephone automatically goes off hook after one ringer  
alert signal and the call will proceed. The ” ” is shown when activated. To deactivate it press  
OK again. The Auto Answer function works regardless if the telephone is connected or not. The  
first line of the idle display shows ”Auto Answer” if activated. Auto answer can also be used in  
combination with a headset.  
Charging LED  
Charging LED OK  
Enables the charging LED indication on the telephone.  
Display Time  
Display Time OK  
The Display Time will show the Date/Time on the telephone when in the idle state. It will only be  
shown if the Date/Time is configured on the telephone or by your System Administrator.  
Display Contrast  
Disp. Contrast OK  
OK or  
1...8 OK  
The display contrast can be changed via digit 1-8 or the arrow keys.  
Time Format  
Time Format OK  
24h or 12h a/p OK  
The selected time format is marked.  
Date Format  
Date Format OK  
dd.mm.yy or mm/dd/yy OK  
The selected date format is marked.  
Issue 4 October 2008 57  
           
Menu: Security Functions  
The security functions are protected by a PIN code (4 digits).  
The PIN entry is only necessary when read only is switched on. In the delivery state the PIN is  
set to 0000. For additional security, **** is displayed when entering the PIN. Numbers which  
have been entered can be deleted by pressing  
consult your system administrator.  
. If you have forgotten your PIN, please  
All entries in this chapter are started by pressing the softkeys:  
Menu  
Security OK  
Enter PIN OK  
Then select…  
Changing the PIN  
Change PIN OK  
old PIN OK  
new PIN OK  
repeat new PIN OK  
For additional security, the new PIN must be entered twice. The numbers of the PIN are  
displayed as ****.  
Resetting the Telephone  
Default setting OK Sure? Yes  
All functions with the exception of the telephone book, the PIN and system registrations are  
deleted and reset to the delivery state.  
Menu: Shortcuts  
Several frequently used menu items can also be activated with shortcuts, so you do not have to  
scroll through the menu.  
When the telephone is idle, press one of the following key combinations within 3 seconds.  
58 Avaya 3711 User Guide  
       
Menu: Shortcuts  
Buzzer on / off  
Menu or  
Menu or  
switches the ringer signalling off. The bell symbol  
switches the ringer signalling back on.  
appears in the display.  
(The ringer signalling volume for calls with VIP ringing alert signal can not be disabled or turned  
off.)  
Silent charging on / off  
Menu or  
Menu or  
switches on your telephone for ”Silent Charging”.  
switches ”Silent Charging” off.  
User name  
Menu or  
allows you to change the user name.  
Registering / Deregistering  
Menu or  
activates the registration menu (for registering / deregistering the telephone  
with the DECT system.  
Toggles the Buzzer  
Menu or  
toggles the ringer on/off.  
(The ringer signalling volume for calls with VIP ringing alert signal can not be disabled or turned  
off.)  
Key Lock on  
Menu or  
switches the key lock on  
Issue 4 October 2008 59  
           
Accessories  
z Battery: NiMh (Nickel-Metal Hydride) rechargable AAA battery of 800 mAh, 1.2V (Not  
available from Avaya)  
z Avaya 3701 and 3711 Desktop Charger  
z Mains plug  
z Avaya 3701 telephone and Avaya 3711 telephone Charger Rack  
A maximum of eight telephones can be charged simultaneously. The charger rack is  
designed for desktop use and for wall mounting.  
z Belt Clip  
Belt clip and adapter for the telephone. The adapter is clipped onto the telephone.  
z Headset  
The headset in combination with the belt clip makes handsfree telephone usage possible.  
60 Avaya 3711 User Guide  
 
Care and Maintenance  
Care and Maintenance  
Your telephone is a product which meets high demands with regard to design. It should  
therefore be treated with care. We want this product to give you pleasure for a long time and  
therefore make the following suggestions.  
Pay attention to all safety instructions. These instructions apply to the telephone, charger,  
batteries (the whole telephone) as well as the accessories.  
To clean the telephone, first of all disconnect the mains plug on the charger. Wipe the device  
using an antistatic cloth or a slightly moistened soft chamois leather and then wipe with a dry  
cloth.  
Note:  
Note:  
Never spray the telephone with cleaning agents or solvents.  
Clean the charge contacts on the telephone and the charger by means of a fluff-free cloth.  
If the telephone or one of the accessory parties does not function perfectly, please contact your  
supplier‘s customer service.  
Menu Tree  
Key Lock  
Alarm  
Active  
Set  
Date/Time  
Melody  
Ringer Settings  
Internal  
External  
Unknown Number  
VIP  
Emergency Call  
Alarm  
Type  
Repeat  
Play once  
Buzzer  
Device  
Vibrator  
Issue 4 October 2008 61  
   
Headset  
Volume Settings  
Earpiece  
Volume Settings  
Call Filter  
Hands-free  
Headset  
Buzzer  
Filter Options  
Accept List  
Block List  
Filter off  
List of numbers  
Directory  
AVAYA  
External Dir  
Internal Dir  
Call Pickup  
Direct Call Pkup  
Directory  
User Input  
Selections  
Caller List  
Redial  
Telephone Book  
Send All calls  
Call forward  
Enable  
Cancel  
All  
Directory  
User Input  
Selections  
Caller List  
Redial  
Telephone Book  
Busy  
Directory  
User Input  
Selections  
Caller List  
Redial  
Telephone Book  
Cancel  
Priority Call  
Directory  
User Input  
Selections  
Caller List  
62 Avaya 3711 User Guide  
Menu Tree  
Redial  
Telephone Book  
External Dir  
Internal Dir  
Ride  
Directory  
User Input  
Selections  
Caller List  
Redial  
Telephone Book  
WML Portal  
Directory  
Transfer  
[predefined]  
[User Input]  
External Dir  
Internal Dir  
Directory  
(only during a call)  
External Dir  
Internal Dir  
User Input  
Selections  
Caller List  
Redial  
Telephone Book  
External Dir  
Internal Dir  
Conference  
Directory  
User Input  
Selections  
Caller List  
Redial  
Telephone Book  
Park  
WML Portal  
[predefined]  
[User Input]  
System  
IPEI  
Subscription  
<Options / New>  
Enter PARK  
Enter Auth.Code  
Enter System Name  
Enter Local Number  
…select DECT system  
<Options / New>  
Issue 4 October 2008 63  
<Options / Edit>  
<Options / Delete>  
Auto.Search  
Version Number  
User Name  
Telephone Options  
Language  
Emergency Call  
Voice BOX No.  
Attention Tones  
Key Click  
Coverage Warn  
Battery alarm  
Confirm tones  
End of Menu  
Silent Charging  
Charger Answer  
Auto.Quick Hook  
Auto Answer  
Charging LED  
Display Time  
Disp.Contrast  
Time Format  
Date Format  
Change PIN  
Read only  
Security  
Reset  
64 Avaya 3711 User Guide  
Menu Tree  
Performance figures and data quoted in this document are typical, and must be specifically  
confirmed in writing by Avaya before they become applicable to any particular order or contract.  
The company reserves the right to make alterations or amendments to the detailed  
specifications at its discretion. The publication of information in this document does not imply  
freedom from patent or other protective rights of Avaya or others.  
Intellectual property related to this product (including trademarks) and registered to Lucent  
Technologies have been transferred or licensed to Avaya.  
All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively,  
of Avaya Inc. All other trademarks are the property of their respective owners.  
This document contains proprietary information of Avaya and is not to be disclosed or used  
except in accordance with applicable agreements.  
Any comments or suggestions regarding this document should be sent to [email protected].  
© 2006 Avaya Inc. All rights reserved.  
Avaya Inc.  
1300 W. 120th Ave.  
Westminster, CO 80234  
Web: http://www.avaya.com  
Issue 4 October 2008 65  
66 Avaya 3711 User Guide  

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