Avaya 1020 User Manual

Avaya 1010/1020  
User Guide  
Issue 1  
June 2010  
Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and conditions  
of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to  
the Software ("Shrinkwrap License"). (see "Third Party Components" for more information).  
Copyright  
Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s)  
and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by  
Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and  
is protected by copyright and other intellectual property laws including the sui generis rights relating to the  
protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any  
way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission,  
dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil,  
offense under the applicable law.  
Third Party Components  
Certain software programs or portions thereof included in the Product may contain software distributed under third  
party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain  
portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those  
Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party  
Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:  
Preventing toll fraud  
"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a  
person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be  
aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in  
substantial additional charges for your telecommunications services.  
Avaya fraud intervention  
If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call  
Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States  
and Canada. For additional support telephone numbers, see the Avaya Support Web site:  
Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to:  
Trademarks  
Avaya and Aura are trademarks of Avaya, Inc.  
Avaya is a registered trademark of Avaya Inc.  
Avaya Aura is a trademark of Avaya Inc.  
All non-Avaya trademarks are the property of their respective owners.  
Downloading documents  
For the most current versions of documentation, see the Avaya Support Web site:  
Contact Avaya Support  
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The  
support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see  
Patent Notice  
For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.  
Avaya 1010/1020 User Guide  
3
Using Avaya 1010/1020  
This guide explains how to administer, locally configure, and use the Avaya 1010 and 1020  
video conferencing systems.  
For information about administering Avaya 1030, 1040, and Avaya 1050 video conferencing  
systems, refer to the Avaya Video Conferencing Systems Administrator Guide for those  
systems.  
For information about how to install and physically connect an Avaya video conferencing  
system, refer to the installation guide for your Avaya video conferencing system model.  
Avaya 1010 and 1020 video conferencing systems connect to Avaya Aura™ Session  
Manager. Refer to Administering Avaya Aura Communication Manager for Avaya Aura  
Session Manager for details about how to administer these video systems on Avaya Aura  
Session Manager.  
Related documentation is available from the documentation CD included with the product  
and from support.avaya.com. Release Notes, technical notes and technical reference  
publications are available from support.avaya.com.  
Note: Avaya 1010 and 1020 video conferencing systems are not administrable on H.323  
video gatekeepers.  
System Components  
Before using Avaya 1010/1020, familiarize yourself with its components.  
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Avaya 1010/1020 User Guide  
Camera and Microphone  
An Avaya 1010/1020 system includes a high-definition video camera and a device with one  
or more microphones for audio input during a call. Avaya Video Camera 100 is a fixed-focus  
camera that includes two omni-directional microphones, providing audio and video input  
from the same device.  
Avaya Video Camera 100  
Avaya 1010/1020 User Guide  
5
Optionally, you can use a combination of an Avaya Video Camera 150 and Avaya Video  
MicPod 1000 for video input and audio input during a call. Avaya Video Camera 150 is a  
pan, tilt, zoom camera and Avaya Video MicPod 1000 includes a single omni-directional  
microphone, mute button and mute status LEDs.  
Avaya Video MicPod 1000  
Avaya Video Camera 150  
Codec  
The Avaya 1010/1020 codec compresses outgoing video and audio, transmits this  
information to the far end of a call, and decompresses incoming information. You should not  
need to interact with the codec once it has been properly installed in your environment.  
Avaya 1010/1020  
Third Party Display  
A third party display connected to the Avaya codec enables you to access the user interface  
and view video images during a video call.  
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Avaya 1010/1020 User Guide  
Remote Control  
The Avaya remote control provides wireless control of all Avaya 1010/1020 functions and  
enables you to navigate the user interface, place and receive calls, and control cameras  
connected to the system. The remote control is shown in the following illustration:  
Avaya 1010/1020 User Guide  
7
Navigating the User Interface  
When your Avaya system is idle, a screen saver appears on the display, or the screen is  
black. An incoming call or pressing any button on the remote control automatically invokes  
the system.  
The Main Screen  
Use the arrow keys on the remote control to navigate the main screen. As you navigate to  
different parts of the screen, the icons and their descriptions that appear in the navigation  
bar change to indicate what actions are available for a selected object or screen.  
The main screen includes the following features:  
The top right corner of the screen displays system information such as the system  
name, and video number. This information is hidden during a call.  
Video from the primary input, typically a camera connected to the system, appears in a  
small window below the system information.  
The center of the screen contains the REDIAL list and the Voice Call and Video Call  
buttons. From the REDIAL list you can place a call by selecting a number from a list of  
recently dialed numbers. Use the Voice Call and Video Call buttons to dial a number  
manually.  
The system status bar is a white bar that appears immediately below the REDIAL list.  
The system status bar indicates system and network status, including the number of  
voice and video calls, the time and date, or the duration of a call when a call is in  
progress. When the system is booting, status also appears at the top of the REDIAL list  
to indicate the current state of the system. The following table identifies the icons that  
can appear in the system status bar.  
Icon  
Condition  
Video  
Indicates a video call in progress. An orange circle appears to the right of  
the video icon to indicate a video call in progress.  
Voice  
Indicates a voice call in progress. An orange circle appears to the right of  
the voice icon to indicate a voice call in progress.  
Indicates that the communication subsystem is initializing. If this icon  
reappears after the system has booted, a problem has occurred and  
rebooting the system is necessary.  
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Avaya 1010/1020 User Guide  
 
Icon  
Condition  
Indicates that the system is initializing. When the system is initializing,  
functionality on the main screen is disabled and no entries appear in the  
REDIAL list. This icon also appears when a new device is connected to  
the system after the system boots and disappears when the device is  
ready. If the icon persists, a problem has occurred and rebooting the  
system is necessary.  
Indicates that the system does not have an active microphone. Contact  
your administrator.  
Network  
Status  
Identifies the network status, as follows:  
connected  
(green indicator)  
(yellow indicator)  
(red indicator)  
in progress  
disconnected  
System  
Overheating  
This yellow indicator warns you when the system temperature is  
above normal operating temperature. The codec adjusts fan  
speed automatically to cool itself.  
This red indicator warns that the system is overheated and  
approaching the maximum allowed operating temperature and  
will automatically reboot after reaching it.  
Warning: Temperatures that require the codec to reboot can  
permanently damage codec components. Ensure the room that  
houses the codec is properly ventilated and temperature controlled.  
SIP server  
registration  
status  
When SIP is configured as the protocol for placing calls, this indicator  
identifies the registration status of the Avaya system with the SIP server  
as follows:  
in progress  
(yellow indicator)  
registration failed  
(red indicator)  
Contact your administrator.  
The navigation bar is a grey bar that appears below the system status bar. The  
navigation bar contains icons that correspond to buttons on the remote control and text  
that describes the action a button performs. The icons and text change depending on  
how you use the system. The quick reference card Getting Started with your Avaya  
Video System shows you how to perform common tasks with the remote control.  
Note: Pressing and holding any button except the OK button on the remote control  
may cause the command associated with the button to repeat.  
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The System Menu  
To access the System Menu from the main screen, press the  
button on the remote  
control. From the System Menu you can do the following:  
View selected configuration and status information about your Avaya system in the  
System Information pages. Use the  
and  
buttons on the remote control to  
navigate the pages.  
Access User Preferences from which you can do the following:  
-
Change the appearance of the user interface, including the language, screen saver  
and screen saver timeout, system sleep timeout, and the duration of time that the  
user interface appears after a call connects.  
-
-
Change the background image or color.  
Choose the method the system uses for answering calls. For more information, refer  
-
-
Adjust settings for audio input and output devices connected to the system. For  
more information, refer to “Managing Audio” on page 18.  
Access diagnostic tools to adjust camera settings and reboot the system. For more  
When you select a preference, help text appears at the bottom of the screen to assist  
you in selecting an option for the preference.  
Note: Your administrator may require a password to access these preferences.  
Administrator Preferences is password protected and contains preferences for  
administrators only. Refer to “Accessing Administrative Features” on page 33.  
Activate the system Do Not Disturb feature. For more information, refer to “Answering  
Controlling Avaya Video Camera 150s  
Before placing a video call, become familiar with how to control your Avaya Video Camera  
150 using the remote control. To prevent far end users from controlling your near end  
camera during a call, contact your administrator. Avaya Video Camera 100 does not support  
camera control.  
To adjust Avaya Video Camera 150 at the near end when the system is idle, select the  
camera. Press the near/far  
camera button on the remote control.  
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Avaya 1010/1020 User Guide  
 
Use the following buttons on the remote control to adjust the camera angle:  
Remote Control Button  
Function  
Left and right arrows pan the camera.  
Up and down arrows tilt the camera.  
Zoom in and zoom out keys make objects appear closer or farther  
away.  
Configuring Avaya Video Camera 150 Presets  
A camera preset is a predefined camera position that is associated with a numeric key on  
the remote control. Camera presets enable you to quickly change the position of the near  
end PTZ camera during a call by pressing a single key on the remote control instead of  
using the arrow and zoom keys. Far end participants see the video image without the delay  
that is associated with using more than one key to position the camera.  
You can configure and use presets in the Primary Input and Presentation Input screens  
before placing a call and from any video screen during a call. To configure and use presets  
during a call, you must first select Presets from the Call Manager screen. For more  
information about using presets during a call, refer to “Using Avaya Video Camera 150  
You can save nine presets. When presets are available for use, icons for the numeric keys  
(0 through 9) followed by the word Presets appear in the navigation bar.  
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Configuring presets before placing a call ensures that you can quickly change the near end  
camera position during the call. To configure a preset for the near end camera before  
placing a call, follow these steps:  
1. Select the near end camera and adjust its position. Refer to “Controlling Avaya Video  
2. Press and hold a numeric key (1 through 9) on the remote control until you hear a beep.  
The current position of the camera is associated with the key. Preset x saved, where x  
is the numeric key associated with the preset, appears above the status bar.  
If you choose a numeric key that already has a preset configured, it is overwritten. An  
administrator can lock existing presets to prevent them from being overwritten. If an  
existing preset associated with the key is locked, Preset x locked appears on the  
screen. The 0 key, when used as a preset, always moves the selected camera to the  
default position and cannot be overwritten.  
3. To test the preset, use the arrow keys to move the camera to a different position, and  
press the numeric key associated with the preset to move the camera to the preset  
position. Preset x, where x is the numeric key associated with the preset, appears  
above the status bar.  
Managing Near End Video Quality  
Before you place a call, examine the near end video image from the camera connected to  
your Avaya system. If the image flickers, colors appear unbalanced, or the image appears  
too dark, you may need to adjust the room lighting or camera settings. For more information,  
Placing a Call  
You can place a video or voice call with your Avaya system in the following ways:  
Select a stored number from the REDIAL list on the main screen or from the directory.  
Manually dial a number using the Video Call or Voice Call buttons on the main screen  
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Placing a Call from the REDIAL List  
The REDIAL list on the main screen stores up to 15 recently dialed numbers. A scroll bar  
appears when more than five entries are available for selection. The oldest entry in the list is  
automatically removed when the system receives a call after the maximum number of  
entries has been reached.  
The last call placed always appears at the top of the list. The entry includes the name of the  
system called and an icon that indicates whether the call was a voice  
or video  
call.  
The entry’s number (and bandwidth if the entry is a video call) appears below the list when  
the entry is selected. If the system receives a call, but does not answer it, the call appears in  
the REDIAL list as a missed call. The  
symbol appears next to the name in the entry.  
Select the entry to display the date and time of the missed call below the REDIAL list.  
To place a call from the REDIAL list, use the arrow keys on the remote control to select an  
entry and press OK.  
To change the bandwidth for a video call on the REDIAL list before placing the call, select  
Video Call on the main screen, press OK twice, and use the right arrow key to select the  
desired bandwidth from the list.  
Note: Selecting Auto from the Video Call selection before placing a call does not change  
the bandwidth selection for an entry on the REDIAL list that does not have Auto as  
its last called bandwidth.  
You can adjust the maximum number of entries that appear in the REDIAL list by adjusting  
the Maximum Redial Entries preference in User Preferences : Calls.  
The None option for the Maximum Redial Entries preference removes existing entries from  
the REDIAL list and prevents new entries from appearing on the list.  
You can also add entries from the REDIAL list to the local directory and manually remove  
entries or lock them to prevent them from being automatically removed when the maximum  
number of entries is reached. For more information, refer to “Managing the REDIAL List” on  
Avaya 1010/1020 User Guide  
13  
Placing a Call from the Directory  
The directory stores a list of names and numbers from which you can place calls. The  
directory includes two subdirectories: the local and corporate directories. The corporate  
directory is read only and managed by your administrator.  
To place a call from the directory, follow these steps:  
1. From the main screen, press the  
directory.  
button on the remote control to access the  
2. Use the arrow keys to select either the Local (if available) or Corporate directory, and  
press OK.  
3. Use the arrow keys on the remote control to select the entry that you wish to dial.  
You can browse the directory using either the alphabetical or hierarchical method. When  
you use the alphabetical method, the entries appear in alphabetical order and you can  
select an alphabet group in the Browse column to quickly navigate to an entry.  
Hierarchies are predefined organizational units similar to folders or directories on a  
computer system. You can place an entry into a hierarchy when you create the entry or  
at any time by editing the Hierarchy field when editing the entry. For more information  
about creating hierarchies, refer to “Managing the Directory” on page 28. Using the  
hierarchical method, you can select a hierarchy in the Browse column to locate an  
entry. To move down one level in Browse, press OK. To move up one level, press the  
button. You can also use the  
and  
keys on the remote control to move up or  
down a page of entries when an entry is selected.  
4. Press OK on the remote control to place the call.  
Note: If an entry in the local or corporate directory has more than one number, the  
symbol appears in the NUMBERS column. Press OK and select the number you wish to  
call. Press OK to place the call.  
You can also add, remove, or edit entries in the directory. For more information, refer to  
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Avaya 1010/1020 User Guide  
 
Manually Dialing a Number from the Main Screen  
Use the Video Call and Voice Call selections on the main screen to dial a video or voice  
number manually, using the remote control.  
Manually Dialing a Video Number  
To dial a video number manually from the main screen, follow these steps:  
1. Use the arrow keys on the remote control to select Video Call and press OK.  
2. Enter the number you wish to call. The last manually entered number appears by  
default. To edit the number, use the following keys:  
-
The  
button changes the text entry method (indicated at the bottom of the  
screen).  
-
-
The  
The  
button behaves as backspace.  
button displays the keyboard from which you can enter alphanumeric  
characters. Use the arrow keys to navigate to the character you wish to enter and  
press OK.  
Press OK to exit the field.  
3. Optional: Navigate to the list that appears next to the entry box for numbers and choose  
a value for the maximum bandwidth for the call. Press OK to access the list, use the  
arrow keys to select a value, and press OK again to save your selection.  
4. Press the call  
button to dial the number.  
Avaya 1010/1020 User Guide  
15  
Manually Dialing a Voice Number  
To dial a voice number manually from the main screen, follow these steps:  
1. Use the arrow keys on the remote control to select Voice Call and press OK.  
2. Enter the number you wish to call. The last manually entered number appears in this  
field by default. To edit the number, use the following keys:  
-
The  
button changes the text entry method (indicated at the bottom of the  
screen).  
-
-
The  
button behaves as backspace.  
The  
button displays the keyboard from which you can enter alphanumeric  
characters. Use the arrow keys to navigate to the character you wish to enter and  
press OK.  
3. Press call  
to place the call.  
Answering or Rejecting a Call  
You can configure your system to automatically answer incoming calls by setting  
preferences in User Preferences : Calls as follows:  
Auto Answer—If set to Enabled, the system automatically answers the first incoming  
call. If set to Disabled (the default), you must manually answer incoming calls.  
If your system is configured for answering calls manually, choose one of the following  
options when an incoming call arrives:  
-
-
Select Answer and press OK to accept the call.  
Select Ignore and press OK to reject the call.  
Auto Answer Mute—If set to Enabled (the default), and the Auto Answer preference is  
set to Enabled, the system is muted when a call connects.  
Using System Do Not Disturb  
You can enable the system Do Not Disturb feature to show only the background image of  
the main screen with the status and navigation bars and a system Do Not Disturb  
message. When the system Do Not Disturb feature is enabled, the system responds only to  
the volume control buttons and the OK button on the remote control. Callers hear a busy  
signal and missed calls appear in the REDIAL list. Consider using this feature, for example,  
if you are using the meeting room for a purpose other than a video conference and do not  
wish to be disturbed by incoming calls.  
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To enable this feature, follow these steps:  
1. From the main screen, access the system menu by pressing the  
remote control.  
button on the  
2. Use the down arrow key to select Do Not Disturb.  
3. Click OK. A dialog box appears indicating that the system Do Not Disturb feature is  
enabled. Press OK to return the system to normal operation.  
Managing a Call  
During a call, you can view information about the status of the call and the identity of the  
connected caller. You can also manage audio output and video images, and control the PTZ  
camera.  
Call Status  
When you place a call with your Avaya system, a Call Status dialog appears. The Call  
Status dialog shows the number or IP address that you are attempting to call and the status  
of the call (for example, dialing, ringing, connecting, answered, or unavailable).  
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Caller ID  
When your video call is answered, video from the far end appears in your display. In the  
upper-left corner of the far video image, the caller ID (phone number or IP address) of the far  
end system appears. One or more of the following icons may appear next to the caller ID to  
represent information about the call.  
Icon  
Description  
Video call.  
Voice call.  
Microphones are muted on the far end system.  
A voice call that is encrypted.  
Note: The icon appears in the Call Status, Call Manager list, and  
Call Statistics list.  
Hiding or Showing User Interface Elements  
By default, the system information, status bar, and navigation bar fade from the screen after  
a call has been connected for 10 seconds. This interval resets after any interaction with the  
system. You can adjust the duration of the fade out interval by adjusting the Fade Out  
Timeout preference in User Preferences : Appearance. To hide or show these user  
interface elements at any time during a call, press the  
button.  
Note: The user interface does not hide if the system is overheating. System overheating  
icons appear in the status bar. Refer to “The Main Screen” on page 8 for more  
information about the system overheating icons.  
Managing Audio  
You can identify the video caller who is speaking in the call, adjust the volume of the audio,  
and mute the active microphone.  
Identifying the Dominant Speaker  
When a video participant in a call is speaking, the dominant speaker icon  
the display in the video image from that participant.  
appears in  
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Adjusting Volume  
To adjust the volume in a call, use the  
button on the remote control. You can also adjust  
the active microphone volume, or the treble and bass levels for audio out by adjusting  
preferences in User Preferences : Audio.  
Volume preferences for audio inputs appear with a bar graph audio meter next to the slider.  
The audio meter expands below the slider when you select the slider and press OK on the  
remote control.  
The audio meter displays the level of the transmitted voice. The meter is calibrated in  
decibels (dB) RMS below digital full scale (DFS). The meter is accurate to ± 1 dB.  
A level of 0 dB is the maximum.  
Levels below –50 dB are not displayed, and indicate a very quiet or inactive input.  
Typical levels during a call peak around –28 to –22 dB DFS. The AEC (Acoustic Echo  
Canceller) and AGC (Automatic Gain Control) In Avaya 1010/1020 attempt to keep the  
RMS transmit level below –20 dB DFS.  
To set the level for your audio input, position someone the same distance from the  
microphone as participants would be in the room during a video conference and have them  
speak at a normal volume. Green bars indicate an acceptable setting at normal speaking  
volume. Yellow bars are acceptable if you are shouting or speaking loudly. Avoid settings  
that produce red bars in the audio meter.  
Avaya recommends a volume setting of 5 to 8 for most Avaya Video MicPod 1000  
applications. Avaya recommends a volume setting of 5 to 10 for most Avaya Video Camera  
100 applications. Use the meter to visually verify that the transmit level peaks in the desired  
-28 to -22 dB range.  
When the user interface is visible during a call, a volume meter for the active microphone  
appears in the near video image next to the dominant speaker icon.  
Muting the Active Microphone  
Pressing the mute  
button on the remote control or Avaya Video MicPod 1000 mutes the  
active microphone. When the near side active microphone is muted in a call, the  
symbol appears.  
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Managing PIP  
Your display shows the far-end and near-end video conferencing sites in addition to the  
menus and video images from connected video sources.  
Picture-In-Picture (PIP) is a smaller window placed in one of the corners of the call screen.  
This second image is placed on top of the main image and always displays the primary  
(near) input by default. You can change the default setting so that PIP never appears or  
always appears by adjusting the User Preferences : Appearance : Picture in Picture  
preference.  
Managing Video Layout  
During a call, video from the connected caller appears in your display. You can change the  
screen layout of near and far end video that appear in the display.  
Understanding Screen Layouts  
Screen layouts appear as one of the following types:  
A far end participant or a presentation, when in progress, appears as the largest video  
image.  
Your site (the near end participant) appears as the largest video image.  
Both video images are the same size.  
If you choose a screen layout that shows both video images as the same size, only the  
dominant speaker icon moves to indicate which participant is currently speaking.  
Changing the Screen Layout of Video Images (No Presentation)  
To change the screen layout, press the screen layout button.  
The number of the selected screen layout (x) and the total number of screen layouts that are  
available (y) appear in the center of the screen above the status bar as x/y. Continue to  
press the screen layout button to show all available screen layouts.  
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Layouts 1/3 and 2/3 (No Presentation)  
Far End Video  
Layout 2: Far End  
and Near End  
video swap  
Near End Video  
(hides)  
positions  
Layout 3/3 (No Presentation)  
Far End Video  
Near End Video  
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Changing the Screen Layout of Video Images while Receiving a Presentation  
When you are receiving a presentation, you can choose from the following layouts:  
Layouts 1/6 and 2/6  
Far End Presentation  
Layout 2:  
Near End Video  
Far End presentation  
(hides)  
and Near End video  
swap positions  
Layout 3/6  
Near End Video  
Far End Presentation  
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Layouts 4/6 and 5/6  
Far End Video  
Layout 5: Far End  
and Near End  
video swap  
Near End Video  
(hides)  
positions  
Layout 6/6  
Far End Video  
Near End Video  
Controlling a Far End Camera  
You can control a far end PTZ camera during a video conference in the same way you  
control a near end PTZ camera if the far end camera is enabled properly. Avaya Video  
Camera 100 does not support camera control.  
During a video call, a camera icon appears in the video image of the participant whose  
camera you are controlling when the user interface is visible. An orange camera icon  
indicates control of the primary (near) input. A blue camera icon  
in a far end video  
image indicates control of the far end camera. By default, the near camera is selected.  
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To select a far end camera to control, do the following from any call screen:  
Press the near/far camera button on the remote control. The blue camera icon  
appears in the far end video image in the call. You can choose the far end input device to  
control by pressing the input button on the remote control. A menu of the input  
devices that are available for selection appears. Use the arrow keys on the remote control to  
select a device and then press OK.  
Using Avaya Video Camera 150 Presets During a Call  
You can configure an Avaya Video Camera 150 preset before placing a call or during a call.  
To configure a camera preset on the near camera before placing a call, refer to “Configuring  
Avaya Video Camera 150 Presets” on page 11. To configure a camera preset during a call,  
ensure that the numeric keys are functioning as presets as indicated in the following steps,  
select the camera you wish to control, and then configure the preset.  
To use a camera preset during a call, follow these steps:  
1. In the navigation bar from any call screen, Presets must appear to the right of the  
numeric keys icons in the navigation bar to indicate that the numeric keys on the remote  
control are functioning as presets. If Touch Tones appears instead, change the function  
of the keys to Presets by pressing the  
Access the Call Manager by pressing OK. Use the arrow keys to select Presets and  
then press the button to close the Call Manager.  
button.  
The Presets label appears next to the numeric key icons in the navigation bar of the  
user interface.  
Note: To use presets during a call, you must use the remote control.  
2. To use a preset, press the numeric key on the remote control that represents the preset  
you wish to use. Preset x, where x is the numeric key associated with the preset,  
appears on the screen.  
If you configured a preset for a far end camera of a participant in the call, you must  
select the far end camera to use the preset. Refer to “Controlling a Far End Camera” on  
Note: The numeric keys work as presets during a call only when you are in a call  
screen.  
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Viewing Call Statistics  
To view statistical information about a call, follow these steps:  
1. During a call, press the  
button.  
2. Audio and video statistics for the current call appear on the screen.  
Two columns of statistics, Receive and Transmit appear. The total bandwidth used for  
audio and video appear beside each column heading. Each column has a video and  
audio block.  
Video statistics include the following:  
-
resolution shows the resolution, in pixels, of the video image transmitted or  
received.  
-
-
-
codec shows the video codec used to compress and decompress the video.  
bandwidth shows the amount of video data transferred per second in kilobits.  
frame rate shows the video frame rate in frames per second.  
Audio statistics include the following:  
-
-
-
codec shows the audio codec used to compress and decompress the audio.  
bandwidth shows the amount of audio data transferred per second in kilobits.  
packet rate shows the amount of audio data packets transferred or received per  
second in kilobytes.  
Both the Audio and Video block include the following:  
-
jitter shows the variation, in milliseconds, in the time between packets arriving,  
caused by network congestion, timing drift, or route changes.  
-
packet loss shows the number of packets of data that fail to reach their destination.  
Packet loss can be caused by a number of factors, including signal degradation  
over the network medium, oversaturated network links, corrupted packets rejected  
in-transit, faulty networking hardware, maligned system drivers or network  
applications, or normal routing routines.  
-
-
cumulative shows the up to date count of packets lost in the call.  
percentage shows packet loss as a percentage of the total packets sent.  
The following additional information appears below the Audio statistics block:  
-
-
the call duration  
the make and model of the far end video communication device and the software  
version it is using  
Avaya 1010/1020 User Guide  
25  
3. To hide the statistics, press the  
seconds and hide after 5 minutes.  
button again. Statistics automatically refresh every 5  
Ending a Call  
You can end a call using any of the following options:  
hang up  
button on the remote control  
Call Manager dialog  
REDIAL list  
Ending a Call from the Call Manager  
To hang up a call from the Call Manager dialog, follow these steps:  
1. From any call screen, press OK.  
The Call Manager dialog appears.  
2. To hang up a call, press OK again to end the call.  
Ending a Call from the REDIAL List  
To hang up a call from the REDIAL list, follow these steps:  
1. Press the  
button to return to the main screen.  
2. On the REDIAL list, an orange LED indicator appears to the left of the voice or video  
number currently in the call. Use the arrow keys to select the entry.  
3. Press OK.  
Managing the REDIAL List  
You can perform the following tasks to manage the REDIAL list:  
Lock an entry to prevent it from being removed automatically from the list.  
Unlock a locked entry.  
Remove an entry.  
Add an entry to the local directory (if available).  
Adjust the maximum number of entries that can appear.  
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Avaya 1010/1020 User Guide  
 
Locking and Unlocking Entries in the REDIAL List  
You can lock and unlock entries in the REDIAL list. Locking an entry prevents it from being  
removed after the maximum number of entries in the list has been reached. The lock symbol  
appears next to the name in the entry when the entry is selected.  
Note: Locking an entry does not prevent it from being removed from the list manually.  
To lock or unlock an entry in the REDIAL list, follow these steps:  
1. Using the arrow keys on the remote control, select the entry you wish to lock or unlock.  
2. Press the  
button.  
3. Select Lock (or Unlock if the entry is locked) from the menu, and press OK.  
Removing an Entry from the REDIAL List  
To remove an entry from the REDIAL list, follow these steps:  
1. Using the arrow keys on the remote control, select the entry you wish to remove.  
2. Press the  
button.  
3. Select Remove from the menu, and press OK.  
Adding a REDIAL List Entry to the Directory  
You can add an entry from the REDIAL list to the local directory.  
Note: An administrator can choose to hide the local directory from users, in which case, a  
user cannot perform this task.  
1. Using the arrow keys on the remote control, select the entry you wish to add to the  
directory.  
2. Press the  
button.  
3. Select Save on the menu and press OK.  
4. Press OK again to close the confirmation dialog.  
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Managing the Directory  
If you have access to the local directory, you can add, remove, or edit entries.  
Adding an Entry to the Local Directory  
You can create up to 1000 entries in the local directory. To add an entry to the local directory,  
follow these steps:  
1. Access the directory by pressing the  
button from the main screen.  
2. Using the arrow keys, select the Local directory.  
3. Select the Add New Entry button and press OK.  
4. Use the arrow keys to select fields in the New Directory Entry screen. Press OK to  
enter a value in a selected field. Enter a system name, video and voice numbers, and IP  
address or ISDN numbers. If necessary, press the  
button to change the method of  
text entry for text fields or press to access the keyboard. After entering a value, hide  
the keyboard (if you used it to it enter the value) and press OK to exit the field.  
5. If a hierarchy has been predefined for the local directory, in the Hierarchy field, enter  
the path to the location in the hierarchy in which to place the entry. Hierarchies can be  
defined, for example, by location or department. You must identify the full path  
(separated by commas) of a predefined hierarchy in which to add an entry prior to  
completing the new entry screen. If you leave the Hierarchy field empty, the new entry  
is inserted at the top of the hierarchy (if defined) or is grouped alphabetically.  
For example, suppose your administrator defined a hierarchy by location where Home  
Office is the top of the hierarchy, and Sales Office 1 and Sales Office 2 are at the next  
level below the Home Office. To place an entry in Sales Office 2, the value for Hierarchy  
is Home Office,Sales Office 2.  
6. When you have completed the fields, select Add Entry and press OK.  
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Avaya 1010/1020 User Guide  
 
Copying an Entry from the Corporate to Local Directory  
You can copy an entry from the corporate directory to the local directory.  
1. Access the directory by pressing the  
button from the main screen.  
2. Select the Corporate directory.  
3. Select the entry you wish to copy to the local directory.  
4. Press the button.  
5. Select Copy to local and press OK.  
6. Press OK to save the entry.  
Removing an Entry from the Local Directory  
You can remove an entry from the local directory.  
1. Access the directory by pressing the  
2. Select the Local directory.  
button from the main screen.  
3. Select the entry you wish to remove.  
4. Press the  
button.  
5. Select Remove and press OK.  
6. Select Yes and press OK.  
Editing an Entry in the Local or Directory  
You can edit an entry in the local directory.  
1. Select the entry you wish to edit.  
2. Press the  
button.  
3. Select Edit from the menu, and press OK.  
Avaya 1010/1020 User Guide  
29  
4. Modify values in the Edit Directory Entry dialog.  
a. Press OK to select a field you wish to modify.  
Note: If necessary, press the  
button to change the method of text entry for text  
fields.  
b. After completing your changes, press OK to exit the field.  
5. Using the arrow keys, select Save Changes and press OK.  
Troubleshooting  
The following sections describe symptoms, possible causes, and potential solutions for  
common problems you may encounter with your Avaya system.  
When experiencing a problem, visually inspect the unit. Ensure the system has not been  
exposed to water or heat sources or appears physically damaged.  
Improperly connected or loose cables are common causes of problems with hardware units.  
When investigating a system problem, first inspect all the external controls and cable  
connections. Ensure that connections are correct and secure, and that nothing is obstructing  
the cables. Contact your administrator for information about proper cabling.  
Adjusting Room Lighting  
You can assist the system to maintain the best possible image quality by altering the  
environmental lighting and background colors of your environment. If light levels are too low  
you may consider adding artificial lighting. Indirect light from shaded sources or reflected  
light from pale walls often produces excellent results.  
Avoid the following:  
direct sunlight on the subject matter, the background, or the camera lens which creates  
harsh contrasts  
direct illumination of the subject matter and camera lens  
colored lighting  
harsh side lighting or strong light from above  
You can also improve dim scenes by adjusting the camera brightness. Refer to “Adjusting  
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Avaya 1010/1020 User Guide  
   
Camera Issues  
If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the  
remote control contains three AAA batteries that are in good working condition. Also verify  
that no objects are obstructing the sensor on the front of the camera and that the LED on  
front of the camera flashes bright blue when you use the remote control to perform a task.  
If no video displays from the camera, ensure the camera is connected to the Avaya system  
with a camera cable to the appropriate camera input or contact your administrator.  
Verify that the blue LED on the front of the camera is lit, indicating that power is active, and  
reboot the system if necessary to verify that the camera turns on. To reboot the system, refer  
Using Camera Diagnostic Preferences  
You can use the camera diagnostic preferences in User Preferences : Diagnostics to  
adjust camera brightness and white balance and correct for some types of flicker that may  
appear in the video. Diagnostic camera preferences for camera brightness and white  
balance are available only if the selected camera is connected to the codec and Ready  
appears as the status for the camera on the System Information page.  
Adjusting Camera Brightness  
Camera brightness refers to the amount of light received through the lens of the camera.  
You can improve dim scenes by adjusting room lighting and manually adjusting the camera  
brightness. To adjust camera brightness, set the HD Camera Brightness preference in  
User Preferences : Diagnostics : High Definition Camera.  
Adjusting Camera White Balance  
Camera white balance refers to how a camera references the color white, which is a mixture  
of all colors. Adjust the white balance when video color appears to be unbalanced. White  
balance is affected by the type of light source. To adjust the camera white balance adjust the  
HD Camera White Balance preference in User Preferences : Diagnostics : High  
Definition Camera.  
Adjusting the Camera Anti-Flicker Preference  
Lights powered by a 50 Hz power source can produce a flicker that the camera captures and  
transmits to the system. If you are using lights powered by a 50 Hz power source and  
observe a flicker in the video displayed in your system, select the 50 Hz option in User  
Preferences : Diagnostics : High Definition Camera : Camera Anti-Flicker. The default  
option is Auto.  
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31  
     
Some camera exposure settings designed to be used in rooms lit by sunlight may result in a  
flicker. To remove the flicker, increase the HD Camera Brightness setting in User  
Preferences : Diagnostics : High Definition Camera.  
Display Issues  
The following issues are related to the user interface or the display.  
Display Failures  
If data does not appear on the display, ensure cables are properly connected on the display  
and that the display cable is connected to the HD Display 1 output on the codec.  
If the video image and user interface appear washed out or too bright, examine the input  
settings of your HDTV to make sure the HDTV is displaying the appropriate resolution.  
Some HDTVs (particularly plasma displays) allow you to configure the native resolution of  
the input device from the HDTV administration interface.  
Poor Quality Display  
If the colors on the display appear incorrect, verify that the display cable is properly  
connected to the display.  
Poor Quality Far End Video  
During a call, the Avaya system automatically selects the best video algorithm based on the  
video source and capabilities of the remote system. If you experience poor motion handling  
or visible tiling in the far end picture during a video call, contact your administrator.  
Audio Issues  
An Avaya system automatically selects the best audio algorithm based on the call rate and  
the capabilities of the remote system. The following issues are related to the audio quality.  
Problematic Sound Quality  
If you are unable to hear the ringer when an incoming call arrives, adjust the Ring Tone  
Volume preference in User Preferences : Audio.  
Muffled audio reception from the far side may be caused by highly reverberant rooms. If you  
are experiencing poor audio reception, add more sound absorbency to the room and speak  
in close proximity to the microphone.  
Degradation in the audio quality can also be caused by faulty microphones or dust and  
debris on the microphones. Do not use any kind of liquid or aerosol cleaner on Avaya  
devices that include microphones. A soft, slightly damp cloth is sufficient to clean the top  
surface of the units if necessary.  
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Avaya 1010/1020 User Guide  
Distorted Audio  
Ensure that speakers are not obscured or damaged at either end of the call. Ensure both  
ends are not muted. Verify that the audio out cables are properly connected to the display  
and that any external speaker systems are powered and configured correctly.  
Power and Connectivity Issues  
If a call does not successfully connect, verify that you have dialed a working number and  
that the far end destination is powered on and available. Verify that the network is ready and  
available. Network status is indicated at all times in the status bar. If the Avaya system is  
connected to the local network, a green network status icon appears. A yellow or red  
network status icon indicates a problem with the network connection. Refer to “The Main  
Screen” on page 8 for a visual depiction and description of the network status icons.  
You may need to reboot a system that is not responding to commands from the remote  
control. To reboot the system, access User Preferences : Diagnostics : System Reboot.  
Accessing Administrative Features  
You can manage your Avaya video communications system using the remote control or  
remotely using a web browser, telnet session, or secure shell (ssh) session.  
Administration Using the Remote Control  
To access administrator preferences for configuring the system using the remote control,  
follow these steps:  
1. From the main screen of the user interface, press the  
button on the remote control  
to access the System Menu.  
2. Select Administrator Preferences and press OK.  
3. Enter the administrator password and press OK.  
Note: The default administrator password is 1 2 3 4. To change the administrator  
enter an incorrect password, press the  
button on the remote control to clear  
the Login Attempt Failed message.  
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33  
   
Administration from a Web Browser  
To configure your Avaya system from a web browser, you must have Adobe Flash Player  
installed and configured on your web browser. You can download the Flash Player from  
www.adobe.com. Refer to the Avaya 1010/1020 Release Notes for the supported Flash  
Player version. Release Notes are available from support.avaya.com.  
By default, remote access to an Avaya system through a web browser is enabled. To disable  
remote access through a web browser, select Disabled for the HTTP preference in  
Administrator Preferences : Security : General.  
To access the web administration interface, follow these steps.  
1. Open a web browser and enter the IP address of the Avaya system in the web address  
field. The IP address of the system appears at the top of the main screen in the user  
interface.  
A login screen appears.  
Note: This is a secure Internet connection, and you may receive an unknown  
certificate warning.  
2. In the login screen, do the following:  
a. Choose the language in which to display the interface.  
b. Enter the administrator password.  
c. Click Submit.  
3. When you are finished administering the system, click the Log out button at the bottom  
of the screen, and then close your web browser.  
Configuring Security Preferences  
You can set preferences in Administrator Preferences : Security to manage the  
administrator and user passwords and control remote access to the system through the  
web, telnet, SNMP and ssh.  
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Avaya 1010/1020 User Guide  
 
Changing the Administrator Password  
Avaya recommends that you protect the administrator preferences with a secure password  
to prevent occasional users from changing them. To change the administrator password,  
follow these steps:  
1. From the System Menu, access Administrator Preferences : Security : Passwords.  
2. Enter a new password in the New Password field below Administrator Password and  
press OK.  
Note: If you did not change the administrator password during initial configuration, the  
default password is 1 2 3 4.  
3. Re-enter the new password in the Confirm Password field and press OK.  
4. Select the Set New Password button and press OK.  
Setting the User Password  
You can set a user password to control access to User Preferences screens. By default, the  
user password is not set.  
Note: If you set a user password, you can also access the User Preferences screens with  
the administrator password.  
To set the user password, follow these steps:  
1. From the System Menu, access Administrator Preferences : Security : Passwords.  
2. Enter a new password in the New Password field below User Password and press  
OK.  
3. Re-enter the new password in the Confirm Password field and press OK.  
4. Select the Set New Password button and press OK.  
Controlling Remote Administration  
By default, remote access to an Avaya 1010/1020 system through the web (http), SNMP,  
and ssh is enabled; remote access through a telnet session is disabled. To enable or disable  
remote access through any of these mechanisms, configure preferences in Administrator  
Preferences : Security : General.  
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Specifying a Locally Configured IP Address  
Dynamic Host Configuration Protocol (DHCP) is used to dynamically allocate and assign IP  
addresses. DHCP allows you to move network devices from one subnet to another without  
administrative attention. You can choose to enable DHCP if a DHCP server is present. If you  
disable DHCP, you must enter an IP address (the locally configured IP address if not  
assigned by a DHCP server), subnet mask (used to partition the IP address into a network  
and host identifier), and gateway (IP address of the default gateway the system uses).  
Configuring Avaya Systems Using DHCP  
If an Avaya video communications system obtains its IP address using DHCP (the default), it  
can accept an option from the DHCP server that specifies a location and file from which the  
system can obtain configuration information. The file can be located on a web server, trivial  
file transfer protocol (TFTP) server, or file transfer protocol (FTP) server. Each time the  
system boots, it attempts to fetch the configuration file specified by the option. If the  
configuration file has changed since the last time it was applied, the system applies the  
configuration file before the boot process continues. The following prerequisites must be met  
to enable this feature:  
The DHCP preference in Administrator Preferences : Network : General on the  
Avaya system must be set to Enabled.  
An Avaya system accepts site-specific option 157 for this feature. You must configure  
this option on the DHCP server.  
Note: If you configure a system using DHCP option 157 and specify a TFTP server as  
the source from which to obtain the configuration file, the system accepts the download  
through port 5351. Ensure that firewalls between the system and the TFTP server are  
configured to allow the download through this port.  
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Avaya 1010/1020 User Guide  
Configuring the DHCP Option  
Specific configuration details of DHCP servers for use with this feature vary depending on  
the DHCP server used and your environment. The scope of this section is limited to  
describing the format of site-specific option 157.  
An Avaya system can accept site-specific option 157 from the DHCP server if you configure  
the option as a string with the following format:  
“Avaya: server=<path>”  
where <path> is one or more URLs separated by semicolons that specifies the location of a  
configuration file. Supported protocols include TFTP, FTP, and HTTP. If the path contains  
more than one URL, the Avaya system tries the URLs in the order listed and uses the first  
file that exists.  
Example:  
If the path is:  
the system attempts to obtain the configuration file fishtank.cfgfrom the web server at  
Note: If the server requires a username and password to access the file, for example to  
log into an FTP server, you can include the user name and password in the URL.  
For example:  
ftp://<username>:<password>@example/other/fishtank.cfg  
where <username> is the user name and <password> is the password required for  
the login. The user name and password must not contain a semicolon.  
Each URL can also contain the following escapes to make the configuration unique to the  
system:  
Escape  
Replacement Value  
#M  
Replaced with the MAC address using the underscore character to replace the  
colon between bytes. The MAC address resolves to a hexadecimal number with  
lower case letters.  
#S  
#I  
Replaced by the system model; passport.  
Replaced by the assigned IP address.  
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37  
If a machine name or IP address is used alone as a path element, then the following path is  
substituted:  
tftp://<name>/#M.cfg;tftp://<name>/#S.cfg  
where <name>is the IP address or DNS name in the path.  
Example:  
For an Avaya 1010/1020 system with a MAC address of 00:13:FA:00:12:33 and an IP  
address of 10.10.22.77, the path:  
resolves to search for a configuration file at the following locations:  
Note: The MAC address resolves to a hexadecimal number with lower case letters. In the  
previous example, the MAC address 00:13:FA:00:12:33 is replaced with  
00_13_fa_00_12_33. If you specify a path that uses the #M escape, ensure that the  
file name of the configuration file contains lower case letters.  
The first file found is used. If the checksum of the file is different from the last configuration  
file loaded into the system, then the new file is used.  
Note: Setting preferences that result in a system reboot, for example port ranges or SIP  
preferences, may cause the system to reboot once the configuration file is loaded  
into the system. Because the checksum for the configuration file in this case is the  
same, the file is not loaded again. The actual configuration changes are applied  
when the system is fully booted. This may cause previous configuration preferences  
to appear in the user interface, for example a previous system name, before the  
configuration takes effect.  
Specifying the Hostname and Domain Name Service (DNS) Servers  
You can enter the hostname of the system and the IP addresses to configure DNS servers.  
You can also enter the domain names to search when resolving hostnames. Domain Name  
System (DNS) translates names of network nodes into addresses; specify this preference to  
use DNS to resolve the hostnames of devices to IP addresses.  
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Avaya 1010/1020 User Guide  
Specifying Network Speed  
If you choose an option other than Auto for the Administrator Preferences : Network :  
General : Network Speed preference, ensure that it matches the speed and duplex  
configured on your network switch.  
Note: If your Ethernet switch is configured for half duplex, you may experience poor  
quality video when placing calls greater than 512 Kb/s.  
Specifying a VLAN Tag  
If you have static virtual local area networks (VLANs) configured in your environment, you  
can configure your Avaya system to apply a VLAN tag to outgoing packets and only accept  
incoming tagged packets that have the same VLAN identifier. To enable this feature,  
navigate to Administrator Preferences : Network : General : VLAN Tag and specify the  
VLAN identifier of the VLAN to which the system is assigned. The value is a number in the  
range 1 through 4094.  
Note: If you set or modify the VLAN Tag preference, the system reboots when you  
navigate to another screen.  
Specifying an NTP Server  
The system date and time that appear in the user interface are automatically set if one of the  
following conditions exists:  
The Administrator Preferences : Network : General : DHCP preference is set to  
Enabled, and the DHCP server can pass an NTP server address to your system.  
- or -  
The hostname or IP address of an NTP server is specified in Administrator  
Preferences : Network : General : NTP Server Hostname.  
Note: An NTP server address that a DHCP server passes to your system overrides an  
NTP server hostname or address specified in the NTP Server Hostname  
preference.  
The System Information page displays the IP address of the NTP server that the system  
uses.  
Note: The time zone is not set automatically. If you did not specify the time zone for your  
system during the initial configuration, the time that appears in the user interface  
may not be correct. To specify the time zone manually, refer to “Manually Setting  
Avaya 1010/1020 User Guide  
39  
Restricting Reserved Ports  
By default, Avaya systems communicate through TCP and UDP ports in the range 60000 -  
64999 for video, voice, presentations, and camera control. Avaya systems use only a small  
number of these ports during a call. The exact number depends on the number of  
participants in the call, the protocol used, and the number of ports required for the type  
(video or voice) of call.  
To minimize the number of UDP and TCP ports that are available for communication, you  
can restrict the range by entering values in Administrator Preferences : Network :  
Reserved Ports. Avaya recommends that the range you choose, if other than a subset of  
the default range, begins with a port number greater than 10000.  
Note: Changing the TCP range causes an automatic reboot of the system.  
SIP two-way call required ports:  
Call Type  
Video  
Number of Required UDP Ports  
6 UDP ports  
Voice  
2 UDP ports  
Configuring Quality of Service  
You can specify network Quality of Service (QoS) settings in the Administrator  
Preferences : Network : Network QoS preferences. Set these preferences according to  
the settings used in your network.  
Note: Network QoS preferences are supported with IPv4 addressing only.  
You can specify DiffServ (differentiated services) or IntServ (integrated services) values for  
audio, video, and data packets. You can also set the IntServ Type of Service (ToS)  
preference.  
Configuring Communications Preferences  
You can specify options that control which protocols the system uses during calls by  
configuring preferences in Administrator Preferences : Communications.  
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Avaya 1010/1020 User Guide  
Configuring Dialing Options  
You can choose voice and video dialing options during the initial configuration, when  
performing a system reset, or at any other time by accessing Administrator Preferences :  
Communications : General. Refer to the Avaya 1010/1020 Installation Guide for more  
information about these preferences.  
Receiving Presentations  
Avaya 1010/1020 can receive but not initiate presentations during a call through a  
secondary H.239 media channel. By default, the presentation function is enabled. To disable  
presentations access Administrator Preferences : Communications : General :  
Presentations.  
Consider disabling the presentation function if your system experiences interoperability  
issues with third party systems that do not support presentations.  
Configuring SIP Settings  
By default, support for Session Initiation Protocol (SIP) is enabled on Avaya systems. To  
configure SIP as the protocol to use for placing calls, configure SIP preferences in  
Administrator Preferences : Communications : SIP. You can also disable support for SIP  
by choosing Disabled for the SIP preference when the system is not in a call. If you choose  
Disabled for the SIP preference, the system cannot place or receive calls with the SIP  
protocol.  
For the server, enter the username, SIP server authorization name, and password for the  
device, if required.  
When you select the Register button and press OK, icons appear in the status bar to  
indicate the status of the registration process with the SIP server. The yellow SIP icon  
appears when your Avaya system is trying to register with the SIP server. If the registration  
fails, the red SIP icon  
appears.  
You can change the SIP UDP signaling port. You can also enable TCP signaling and change  
the TCP signaling port.  
Configuring System Settings  
You can change settings that identify the system to users in the user interface, set the  
system date and time, check for updates to license keys, and reset the system to its factory  
default settings by accessing Administrator Preferences : System.  
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41  
Identifying the System  
To change the system name, dialing numbers, and geographic location specified for the  
system, access Administrator Preferences : System : Identification.  
Manually Setting System Date and Time  
You can set the system date and time manually as follows:  
1. From the System Menu, access Administrator Preferences : System : Date and  
Time.  
2. Set the time zone.  
3. Set the month, day, and year for the date.  
4. Set the hour, minute, and second for the time.  
5. Select the Set Date and Time button and press OK to save your changes.  
Restoring Default Settings  
Administrator preferences contain the configuration of the entire system. You may need to  
reset the system to its default state to correct unknown problems you may be experiencing  
or to return to a known configuration. You can reset the system from the user interface or  
manually with the Reset button on the back of the codec.  
Resetting a System from the User Interface  
To reset the system from the user interface, follow these steps:  
1. From the System Menu, access Administrator Preferences : System : System  
Reset.  
2. Enter the administrator password.  
The system automatically reboots and the administrator password is reset to the default  
value (1 2 3 4). The user password also resets to a blank password, enabling users to  
access User Preferences without a password. The Initial Configuration screen appears.  
You must complete the initial configuration screens to complete the reset.  
Note: If you reset the system using a remote access method, you must complete the reset  
from the user interface by navigating the initial configuration screens and pressing  
OK on the remote control when prompted to save the configuration.  
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Resetting a System Using the Reset Button  
If this reset fails or if you do not have access to the user interface, you can manually reset  
the system using the Reset button on the back of the codec without removing power to the  
system.  
Press and hold the reset button. The blue LED on the front of the codec changes color or  
behavior approximately every five seconds until the LED turns solid blue. The following table  
indicates the sequence of color and behavior changes that the LED exhibits and the  
corresponding effect on the system when you release the reset button.  
When the LED is This Color:  
Release the Reset Button to Get This Result:  
blue and red  
The system reboots without changes to the configuration.  
Note: The LED may remain in this  
state for more than 5 seconds.  
Depending on your viewing angle,  
the LED may appear purple.  
solid red  
The system reboots without changes to the configuration.  
flashing blue (longer duration on than  
off)  
The system reboots and resets preferences to their default settings.  
flashing blue (shorter duration on  
than off)  
The system reboots at the initial configuration using the alternate  
software image installed on the system and resets values to default  
settings.  
solid blue  
If you release the reset button when the LED turns solid blue the  
system stops and does not reboot. Continue to hold the reset button  
until the system reboots (approximately 5 to 10 seconds after the LED  
turns solid blue). The system reboots without changes to the  
configuration.  
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43  
Configuring Call Preferences  
All users can set auto answer options for calls and specify the maximum number of entries  
to appear in the Redial list. Refer to “Placing a Call” on page 12 for more information.  
Administrators can configure the maximum call time and bandwidth in Administrator  
Preferences : Calls.  
Managing Bandwidth  
You can specify the maximum bandwidth that an outgoing or incoming call uses by setting  
the Outgoing Maximum Bandwidth and Incoming Maximum Bandwidth preferences in  
Administrator Preferences : Calls. The value that you choose for the Outgoing Maximum  
Bandwidth becomes the maximum value that users can choose in the user interface when  
placing a call by dialing a number manually or when specifying a bandwidth in a directory  
entry. If a user specifies Auto for the bandwidth when placing a call, the maximum outgoing  
bandwidth becomes the starting point for negotiating bandwidth when the call connects.  
If you choose Auto as the value for the Outgoing Maximum Bandwidth and Incoming  
Maximum Bandwidth preferences and the user chooses Auto for the bandwidth when  
placing the call, the system places the call at 1152 kb/s.  
The Auto Bandwidth preference addresses how the system responds to packet loss during  
a call. When set to Enabled, the default, the system attempts to use the best available  
bandwidth after the call connects.  
Selecting a Maximum Call Time  
You can control the amount of time that a call stays connected by selecting an option for the  
Maximum Call Time preference in Administrator Preferences : Calls.  
Controlling REDIAL List Entries and Auto Answer Options  
Users and administrators can control the number of entries that appear in the REDIAL list  
and how the system answers calls in User Preferences and Administrator Preferences :  
Calls. Refer to “Placing a Call” on page 12 for more information.  
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Avaya 1010/1020 User Guide  
Enabling Telepresence  
You can set Avaya 1010/1020 to telepresence mode in which a conference administrator  
controls calls from a control panel (such as Avaya System Manager or the Call Manager in  
the web administration interface).  
Enabling telepresence removes the user interface from view. When the system is idle, only  
the background image appears in the display. An administrator can access the user  
interface by pressing OK and entering the administrator password.  
During a call, users see the video from the call and the mute indicators. The navigation bar,  
PIP windows, caller ID information, and call status messages do not appear on the screen.  
Users can invoke the Call Manager dialog and call statistics and choose video inputs with  
the remote control. The numeric keys on the remote control play touch tones. Users can  
change this behavior from the Call Manager.  
To enable or disable telepresence and lock or unlock cameras, configure preferences in  
Administrator Preferences : Telepresence.  
Configuring Audio Behaviors  
You can adjust audio behaviors by configuring preferences in Administrator Preferences :  
Audio.  
Configuring Audio Codec Order  
To change the order of available audio codecs for the system to use to place calls, select the  
Audio Codec Order preference, select a codec, and press the right arrow to move the entry  
up in the list or press the left arrow to move the entry down in the list.  
Selecting the Active Microphone  
Avaya 1010/1020 can connect to more than one microphone device for audio input during  
calls (for example, Avaya Video Camera 100, and Avaya Video MicPod 1000). Only one of  
these devices can function as the active microphone during a call.  
To select a device to serve as the active microphone, navigate to Administrator  
Preferences : Audio and select a device in the Active Microphone preference. The  
options that are available for the Active Microphone are Auto (default), Microphone In, and  
Camera 1.  
Camera 1 specifies Avaya Video Camera 100 as the active microphone.  
When the Active Microphone preference is set to Auto (the default), or if the option  
selected is not connected to the codec, the system automatically attempts to select a  
Microphone In, and then Camera 1, in that order.  
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45  
Adjusting the Active Microphone Volume  
To control the volume of the active microphone, adjust the Active Microphone Volume  
preference in User Preferences or Administrator Preferences : Audio. For Information  
about using audio meters to set the volume, refer to “Managing Audio” on page 18.  
Checking Microphone Status  
The Active Microphone field in the System Information page shows which device is  
functioning as the active microphone. When the value is None, the No Active Microphone  
indicator  
appears in the status bar indicating that no active microphone is available.  
The Microphone In field appears in the System Information page for systems that have a  
microphone in connector on the codec and indicates the connection status of a device for  
the input (None, Ready, or Error).  
Testing Primary Audio Output  
You can send audio test tones to speakers that are connected to the codec as the primary  
audio output device. Navigate to Administrator Preferences : Audio : Primary Audio  
Output Test. Select a channel to test, or select Auto. The Auto option cycles through all  
available channels, playing the test tone for 5 seconds before moving to the next available  
channel. To end the test, choose Off or navigate to another preference or screen.  
Adjusting Audio Levels  
In addition to adjusting the audio volume for line in and the active microphone, you can  
adjust levels associated with the following preferences:  
Line Out Treble (dB)—Boost the higher frequencies in the sound range for audio  
output.  
Line Out Bass (dB)—Boost the lower frequencies in the sound range for audio output.  
Ring Tone Volume—Select the volume level of the ring and busy tones.  
DTMF Tone Volume—Select the volume level of the DTMF and key click tones.  
Status Tone Volume—Select the volume level of status tones.  
System Ringer Volume—Select the volume level of the system ringer.  
System Ringer Tone—Select one of five preset system ringer tones.  
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Avaya 1010/1020 User Guide  
Configuring Video Behaviors  
Administrators can adjust video behaviors to control cameras and video quality by  
configuring preferences in Administrator Preferences : Video.  
Controlling Avaya Video Camera 150 Use by Far End Users  
To prevent far end users from controlling your PTZ near end camera, including configuring  
and controlling camera presets, choose Disabled for the Administrator Preferences :  
Video : Video Control : Far Control of Near Camera preference. If you choose Enabled,  
you can still prevent far end users from configuring and using near end camera presets by  
choosing Disabled for the Far Set of Camera Presets and Far Move to Camera Presets  
preferences.  
Locking Avaya Video Camera 150 Presets  
By default, all users can configure PTZ camera presets. To prevent all users (near and far  
end) from configuring camera presets, select Locked for the Administrator Preferences :  
Video : Video Control : Camera Presets Lock preference. To prevent only far end users  
from configuring camera presets, choose Disabled for the Far Control of Near Camera or  
Far Set of Camera Presets preferences.  
Controlling Avaya Video Camera 150 Pan Direction  
You can define the pan direction of the PTZ camera relative to the physical arrangement of  
the camera by setting Administrator Preferences : Video : Video Control :  
Camera Pan Direction. Select Perceived for the camera to pan left or right from the user’s  
perspective, when facing the camera. Select Reversed for the camera to pan to the  
camera’s actual left or right.  
Customizing Input Device Names  
You can define a custom input name by changing the default value for HD Camera 1 Name  
in Administrator Preferences : Video : Video Control. Customized names are limited to  
16 characters. The default name is HD Camera 1.  
Selecting Priority of Quality Metrics for Source Video  
You can favor sharpness or motion as a priority for the quality of primary video that Avaya  
1010/1020 sends to the far end during a call. If you favor sharpness by selecting a smaller  
number for the Administrator Preferences : Video : Video Quality : Primary Video  
Motion preference, in lower bandwidth calls the system sends the primary video at a lower  
frame rate and a higher resolution. The default value (10) favors motion.  
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47  
Adjusting Video Encoder Quality  
You can adjust the quality of the video image sent to the far end during a call by specifying a  
relative lower or higher resolution in the Administrator Preferences : Video : Video  
Quality : Video Encoder Quality preference. Moving the slider to the right decreases the  
resolution of the video sent to the far end and improves the quality of the video image.  
Consider using this preference to make minor adjustments to the quality of the video image  
sent to the far end.  
Disabling Access to the Local Directory  
By default, users can place calls using entries in the local directory and add, remove, or  
modify these entries. For more information, refer to “Placing a Call from the Directory” on  
Administrators can disable user access to the local directory by setting Local Directory to  
Disabled in Administrator Preferences : Directory : General. Disabling access to the local  
directory also disabls the following:  
saving entries from the REDIAL list to the local directory  
copying corporate directory entries to the local directory  
Administrators maintain access to the local directory on the web administration interface  
Directory page when the Local Directory preference is set to Disabled. For more  
information about managing the local directory from the web administration interface, refer  
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Avaya 1010/1020 User Guide  
Populating the Corporate Directory  
Users can place calls from the directory by selecting a number to dial from a list of stored  
numbers. The corporate directory is H.350 compliant and can store up to 1000 entries in  
both an alphabetical and hierarchical format. All users can manage entries in the local  
directory. Only administrators can manage entries in the corporate directory.  
You can populate the corporate directory by configuring Auto Discovery preferences or  
Lightweight Directory Access Protocol (LDAP) preferences in Administrator Preferences :  
Directory. You can enable only one of these methods. The system automatically disables  
the other method to prevent duplicate entries from appearing in the corporate directory. The  
status of these methods, either enabled or disabled, appears on the Administrator  
Preferences : Directory screen. The connection status of the LDAP installation also  
appears on this page and on the System Information page. The values that can appear for  
the connection status include the following:  
LDAP Connection Status  
Unregistered  
Description  
LDAP preferences are not configured.  
Registered  
LDAP preferences are configured. The last attempt by the Avaya system to  
contact the LDAP server and receive data was successful.  
Unreachable  
LDAP preferences are configured, but the LDAP hostname is invalid or the  
service does not exist.  
Unauthorized  
Invalid Syntax  
LDAP preferences are configured, but the username or password is invalid.  
LDAP preferences are configured, but the base Distinguished Name (DN) is  
invalid.  
Failed  
LDAP preferences are configured, but an unexpected failure occurred.  
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Configuring Auto Discovery  
Auto discovery enables Avaya systems on your network to pass address information to  
other Avaya systems automatically. By default, when an Avaya system joins a network, it  
sends a broadcast packet to the local subnet to announce its presence. Any Avaya system  
on the local subnet that receives the packet and has Auto Discovery set to Enabled replies  
by sending address information about itself and a list of IP addresses of other Avaya  
systems that it has discovered.  
The Avaya system creates an entry in its corporate directory for every system on the local  
subnet from which it received a response. It then queries the list of other IP addresses that it  
received and the IP addresses that are stored in its own Redial list, but only if those  
addresses are allowed by the filters that you specify in the Auto Discovery Subnets and  
Auto Discovery Ignored Subnets preferences. By default, the system replies and sends  
queries to other Avaya systems in the local subnet only.  
Configure the Auto Discovery Subnets and Auto Discovery Ignored Subnets  
preferences to enable the system to discover other Avaya systems outside the local subnet  
and share that information with other Avaya systems. Specify subnet filters (separated by  
spaces) in the Auto Discovery Subnets preference to identify the subnets to which the  
Avaya system can send queries and replies. By default, the preference is empty; the system  
sends queries and replies to other Avaya systems on the local subnet only.  
To exclude subnets from auto discovery, specify subnet filters in the Auto Discovery  
Ignored Subnets preference. If a destination address does not match one of the filters in  
the Auto Discovery Subnets preference, or if it matches one of the filters in the Auto  
Discovery Ignored Subnets preference, then the Avaya system does not query or reply to  
the Avaya system at that address.  
For example, you can configure the Auto Discovery Subnets preference to include a large  
subnet and the Auto Discovery Ignored Subnets preference to exclude a subset of the  
subnet. Consider a network that has several subnets with the IP address 10.* and a slow  
network connection to devices that have a 10.85.* address. If you enter 10.* in the Auto  
Discovery Subnets and 10.85.* in the Auto Discovery Ignored Subnets preference, the  
Avaya system queries and replies to all Avaya systems that have a 10.* address, except  
those that have a 10.85.* address.  
If you set Auto Discovery to Disabled, the Avaya system does not send a broadcast  
message to the local subnet and cannot discover or be discovered by other Avaya systems.  
Reading from an LDAP Server  
When you enable and configure LDAP preferences to populate the corporate directory, you  
specify the hostname, login and query parameters, and the refresh interval for reading data  
from a preconfigured LDAP server. Avaya recommends that you use an LDAP server  
configured with an H.350 compliant schema.  
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Avaya 1010/1020 User Guide  
Configuring Appearance Preferences  
Users can configure preferences in User Preferences : Appearance and Backgrounds  
that affect the appearance or behavior of the following:  
screen saver that appears when the system is idle and the screen saver timeout  
system sleep timeout  
timeout interval for the appearance of the user interface after a call connects  
the language in which the user interface appears  
background image or color that appears in the user interface  
Help text appears at the bottom of the screen to assist users in selecting an option for each  
preference. Administrators can also access these preferences in Administrator  
Preferences : General, Backgrounds, and Layout.  
Only administrators can hide or show Avaya branding in the user interface and screen saver  
logo and add or remove custom background images. To hide or show Avaya branding,  
access Administrator Preferences : Appearance : General : Company Logo. Choose  
None to hide the branding. The Default option shows the branding. To add or remove  
Video Layout Preferences  
All users can configure the Picture In Picture video layout preference in User Preferences:  
Appearance. Refer to “Managing PIP” on page 20 for more information about setting this  
preference.  
Configuring Display Preferences  
Only administrators can configure preferences that affect display types, resolutions, and  
energy management options. Display preferences appear in Administrator Preferences :  
Appearance : Displays. Typically, you configure display resolutions when you install your  
system or change a display and to troubleshoot display issues. Refer to the Avaya 1010/  
1020 Installation Guide for more information.  
You can set the Display Energy Saver preference to Enabled for connected displays to turn  
off the signal that the Avaya system sends to the display when the system goes to sleep.  
Avaya recommends that you test this feature for compatibility with your display before using  
it in your environment. Some displays may appear black when the signal from the system is  
no longer received, but not enter an energy saving state. Other displays may recognize the  
loss of the signal and show text indicating this state. This may result in the text image  
burning into the screen. Some displays may recognize the loss of the signal and power off,  
but then not wake up when the Avaya system wakes up.  
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51  
Viewing Recent Configuration Changes  
As an aid to troubleshooting issues that you may encounter with your Avaya system or to  
quickly access a preference that has been recently changed, view the preferences in  
Administrator Preferences : Recent. Preferences that have dependencies on other  
preference settings may not appear in Recent.  
Note: Upgrading the system software removes all preferences from the Recent screen.  
Using Diagnostics Preferences and Tools  
Diagnostic preferences and tools that are available to all users include high-definition  
camera preferences and a system reboot option. For information about using these  
Administrators can access these preferences and tools through User Preferences or  
Administrator Preferences : Diagnostics.  
Note: In the web administration interface, to view the effect of changes made to camera  
diagnostic preferences on the Diagnostics : Cameras page, click Save Changes  
and then Refresh.  
Diagnostic preferences and tools available only to administrators in Administrator  
Preferences : Diagnostics include call counter statistics, color bar settings, and network  
utilities.  
Using Network Utilities  
You can troubleshoot network connection issues with your system using the ping and  
traceroute utilities in Administrator Preferences : Diagnostics: Network Utilities. The  
ping command tests responsiveness between two devices. The traceroute command tests  
responsiveness and traces the path of a packet from one device to the other.  
Rebooting the System  
The system reboots when you do any of the following:  
Reboot the system (Administrator Preferences or User Preferences : Diagnostics :  
System Reboot).  
Reset the system to its default state (Administrator Preferences : System : System  
Reset).  
Restore a system configuration using System Restore in the web administration  
interface (Preferences : System : System Reset : System Restore).  
Change the VLAN Tag preference (Administrator Preferences : Network : General).  
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Change TCP reserved ports (Administrator Preferences : Network : Reserved  
Ports).  
Change the UDP signaling port, enable or disable TCP or TLS signaling, or change the  
TCP or TLS signaling ports (Administrator Preferences : Communications : SIP.)  
Upgrade the system software from the web administration interface (Maintenance :  
System Upgrade).  
All users can reboot the system by accessing User Preferences : Diagnostics : System  
Reboot from the main screen. Administrators can also reboot the system by accessing  
Administrator Preferences : Diagnostics : System Reboot. Select Yes when prompted  
to confirm the reboot.  
To reset the system to its default state, refer to “Restoring Default Settings” on page 42.  
Note: If the user interface is not responding and you are unable to reboot the system by  
following these instructions, you can reboot the system by pressing the reset button  
on the back of the codec as described in “Restoring Default Settings” on page 42.  
Avaya recommends you do not unplug power from the codec to reboot it.  
Exclusive Web Administration Features  
You can perform the same administrative configuration from the web administration interface  
that is available from the user interface. The web administration interface contains the  
following additional features not available from the user interface.  
Adding or Removing Custom Background Images and Colors  
You can add or remove custom background images only from the web administration  
interface. Access Preferences : Appearance : Backgrounds and click Add at the bottom  
of the screen to add a new background image. To apply the new image, select it and then  
click the display. Images must be 1280 x 720, .jpg file type, and have unique display names.  
Note: Adding a new background image is not supported with the FireFox browser or other  
browsers based on Mozilla code.  
Users and administrators can specify a background color instead of a background image to  
appear in the display. Choose None for the Display Background Image preference in  
Administrator Preferences : Appearance : Backgrounds or in User Preferences :  
Backgrounds and then select a color for the Display Background Color preference.  
Only administrators can specify a custom background color in the web administration  
interface in Preferences : Appearance : Backgrounds. A color swatch appears next to the  
current background for each display. Click the color swatch. An eye dropper icon and a color  
wheel icon appear. Use these icons to do the following:  
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53  
 
Choose a Background Color from the Interface  
1. Click the eye dropper to choose a color from the web administration interface.  
2. Click the color you wish to apply from the interface.  
3. Click the display to apply the color.  
Specify a Custom Color  
1. Click the color wheel to access the color editor.  
2. Specify a custom color by supplying RGB values or a hexadecimal value. You can also  
choose a predefined color by clicking one of the color swatches that appears in the color  
editor.  
3. Click Save Changes to save the selection.  
4. Click the display to apply the color.  
Using Advanced Directory Features  
Advanced usage of the directory is available only from the web administration interface. On  
the Directory tab, the List All button retrieves the current directory data. You can import  
and export entries to and from the local directory using the Import and Export buttons; you  
can export entries from the corporate directory. Clear All deletes all entries in the local  
directory. Search enables you to locate a specific entry in the directory.  
When importing and exporting directory entries from the web administration interface, use a  
text editor that supports UTF-8 encoding to view or edit the data. Double-byte characters are  
not supported in directory entries imported using the web administration interface.  
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Saving and Restoring a System Configuration  
You can save and restore a system configuration only from the web administration interface.  
Note: System restore is not supported with the FireFox browser or other browsers based  
on Mozilla code.  
The System Save feature creates a text file that contains command line interface  
commands to restore a saved configuration. The saved configuration includes all the  
preferences that can be set through the command line interface, except the command line  
interface password and the password for the default SNMP user. You can edit the file  
manually to customize the configuration. The System Restore feature restores a system  
configuration using the saved configuration file.  
Note: Configuration preferences and options vary across Avaya system software  
releases. Restoring a system configuration using a file saved from a different model  
or software release may produce unexpected results. Avaya recommends that you  
restore a configuration that was saved from the same system or the same system  
model and software release.  
To save a system configuration from the web administration interface, follow these steps:  
1. In the web administration interface, navigate to Preferences : System : System Reset.  
If you wish to save system passwords in the file, select Save passwords. Passwords  
saved with this option are not encrypted.  
2. Click System Save.  
3. In the Download file dialog box, click Yes.  
4. When prompted, choose a location in which to save the configuration file and then click  
Save.  
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55  
To restore the system configuration from the web administration interface, follow these  
steps:  
1. Ensure that a saved configuration file exists before performing a restore.  
2. If you chose not to save passwords when you saved the configuration file, passwords  
appear in the file as tokens surrounded by ### characters and FIX: precedes the  
command in the configuration file, for example:  
FIX: set admin password ###Password###  
If you wish to replace these tokens with passwords before using the file to restore a  
system, delete FIX: and replace ###token### with the password. If you do not edit  
these lines, error 09 (invalid command) appears in the command output when you  
restore the system; the FIX: lines are ignored; and values previously set for the  
passwords remain unchanged.  
3. Hang up all calls connected to the system. If calls are connected when you perform a  
restore, a dialog appears prompting you to continue or cancel the restore. If you  
continue, the system restore process terminates the calls.  
4. In the web administration interface, navigate to Preferences : System : System Reset.  
5. Click System Restore.  
6. Click Continue. The Avaya system reboots and a dialog appears indicating that the  
restore succeeded.  
Copying Screen Text to the Clipboard  
The web administration interface supports copying data from most screens to the operating  
system clipboard. This feature facilitates troubleshooting by enabling you to paste  
configuration information into an email or text editing application. If a screen supports this  
feature, a Copy button appears in the lower right corner of the screen. Click the Copy button  
to copy the data on the screen to the clipboard.  
Downloading Call History  
You can download call history as a comma separated value file (.csv file extension) from the  
Diagnostics page in the web administration interface. Click Call History and then click  
Download Call History. When prompted, choose a location to save the file.  
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Managing Calls from the Web Administration Interface  
You can place calls from the Directory tab by selecting an entry and clicking Dial. Dialing an  
entry from the directory invokes the Call Manager. The Call Manager tab includes all call  
management features that are available to users. When you move the pointer over an  
interface element, a tool tip appears to assist you with identifying the call management  
feature associated with that element. Data that appears in the Call Manager refreshes  
every five seconds.  
Upgrading your System Software  
Before you upgrade your Avaya system software, ensure that the system meets the  
following prerequisites:  
The camera you intend to use with the system is connected to the codec properly.  
Note: A camera not connected to an Avaya system before an upgrade may not  
function properly after an upgrade.  
To upgrade the software for your system, follow these steps:  
1. Access support.avaya.com.  
2. Click the Download Software button.  
3. Enter your serial number (located on the bottom or back of your Avaya system codec  
and on the System Information page).  
4. Click the link for the software version you wish to download.  
5. Download it to a local directory on your system.  
6. Access the web administration interface for your system. Refer to “Administration from a  
7. Click the Maintenance tab.  
8. Click System Upgrade.  
9. If your upgrade requires you to reset the system to the original default settings, select  
the Reset to Default State check box.  
10. Browse for the upgrade file you downloaded in step 5.  
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57  
   
11. Click Upgrade.  
Note: If calls are connected to the system, a dialog appears prompting you to continue  
or cancel the upgrade. Click Yes, to continue with the upgrade and disconnect the active  
calls. The upgrade may take several minutes; do not disrupt the upgrade process.  
During an upgrade, a status screen appears in the display connected to the system.  
Users cannot cancel the screen, and the system rejects incoming calls.  
12. A system upgrade status message appears when the upgrade is complete. Close the  
status window and close the administrator configuration window.  
13. Your system is ready to use. If you selected the Reset to Default State check box in  
step 9, you must first reconfigure your system. Refer to the Avaya 1010/1020 Installation  
Guide for information about initial configuration.  
Troubleshooting Upgrade Failures  
If attempts to upgrade software for your Avaya system fail, follow these steps:  
1. Ensure you have a valid upgrade image.  
2. Reboot the system.  
3. Attempt the upgrade again.  
4. If a second attempt fails, note the error code returned.  
5. If problems persist, contact Avaya Technical Services or your Avaya Partner.  
Upgrade Error Codes  
Following are the error codes you may receive when an upgrade fails.  
Code  
Problem  
Description  
1
2
3
Internal error  
The system is missing critical files.  
The command to set the active partition failed.  
Switch to upgrade failed  
Write failed  
A write failure occurred during copying of the image to the  
upgrade partition. This typically occurs when using an upgrade  
image for another Avaya product.  
4
Read failed  
Reading incoming data failed during the uploading of the image.  
This typically occurs if the connection is broken during the  
upload.  
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Code  
Problem  
Description  
5
Upgrade script failed  
After the image has been successfully uploaded the system runs  
an upgrade script for final processing. This error indicates a  
failure in that script. This typically occurs when using an upgrade  
image for another Avaya product.  
6
7
Unable to run upgrade script  
The system was unable to run the upgrade script. This typically  
occurs when using an upgrade image for another Avaya product.  
Unable to mount upgrade  
partition  
After the image has been copied to the system, the system failed  
to mount the image. This typically occurs if the upgrade image is  
corrupt or when using an upgrade image for another Avaya  
product.  
8
9
No permission  
Corrupt image  
The system failed to read the upgrade partition.  
The upgrade image is corrupt and unusable. This typically occurs  
due to a bad image or errors during upload to the device.  
10  
Bad argument  
An invalid argument was submitted to the upgrade process. This  
typically occurs when using an upgrade image for another Avaya  
product.  
11  
12  
13  
14  
Invalid signature  
Decrypt failed  
The encryption signature is invalid. This typically occurs if the  
image is corrupt or compromised.  
The system was unable to decrypt the upgrade image. This  
typically occurs if the image is corrupt or compromised.  
Developer system  
Upgrade in progress  
The system is configured for development and can only be  
upgraded by an Avaya representative.  
An upgrade is already in progress. The system only supports one  
upgrade at a time.  
Avaya 1010/1020 User Guide  
59  

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