UTStarcom Shuttle CDM8964VM User Manual

Call setting....................................................19  
Checking all calls ..........................................19  
Using contacts ..............................................20  
Speed dialing................................................21  
Voice commands (VR)...................................21  
Using your headset ......................................24  
GETTING STARTED....................................03  
Package contents .........................................04  
Phone dimensions ........................................04  
Phone overview............................................05  
Menu overview.............................................07  
Charging the battery ...................................08  
Install/Remove the microSD card ................09  
Using sensitive touch keys...........................09  
Turn the phone on/off .................................09  
Display icons .................................................09  
Entering text.................................................10  
Activating your Virgin Mobile phone.........11  
Finding your phone’s serial number ...........11  
Programming your phone ...........................11  
MESSAGING..............................................25  
Messaging.....................................................26  
Create and send a new text message.........26  
Create and send a new picture message....26  
Create and send a new video message ......27  
Reading a message.......................................28  
Voicemail.......................................................28  
Sent message................................................29  
Message templates.......................................29  
Create and send new email message .........30  
Create and send new instant message.......30  
Virgin alerts ..................................................30  
Message settings ..........................................30  
Erase messages .............................................31  
MY ACCOUNT...........................................13  
Checking your Account Balance..................14  
Top-Up your account....................................14  
CALLS & CONTACTS .................................15  
Making, Receiving & Ending a call .............16  
Adjusting master volume.............................17  
Caller ID ........................................................17  
Call waiting function ...................................17  
Speakerphone...............................................17  
Vibrate mode on/off ......................................17  
Using auto keypad lock function................17  
Making an emergency call ..........................17  
Options during a call ...................................18  
MULTIMEDIA ............................................33  
Camera..........................................................34  
Video camera................................................35  
Pictures and image album...........................37  
Video album .................................................37  
Music and sound album...............................38  
Themes album ..............................................39  
Contents  
1
Other files.....................................................39  
Playing a game.............................................39  
Media player.................................................40  
12 Month limited warranty.........................58  
Safety information for wireless handheld  
phones...........................................................59  
Safety information for FCC RF exposure ....62  
SAR information...........................................62  
FDA consumer update .................................63  
Emergency calls ............................................68  
Compliance with other FCC regulations.....69  
General safety ..............................................69  
Antenna ........................................................69  
Battery...........................................................70  
Adapter/Charger...........................................71  
Recycle your cell phone!..............................71  
USEFUL FEATURES....................................41  
Calendar........................................................42  
Alarm clock...................................................42  
Tip calculator, Calculator, World clock &  
Stopwatch.....................................................43  
CHAPTER 1  
GETTING  
STARTED  
Voice commands...........................................43  
Voice memo..................................................44  
SETTINGS ..................................................45  
Change the display.......................................46  
Ringtones, Alerts & Tones............................47  
Call options...................................................48  
Security..........................................................48  
Msg settings..................................................49  
Game settings...............................................49  
Bluetooth......................................................49  
Memory.........................................................49  
To set other options.....................................49  
Phone info ....................................................50  
FCC Hearing-Aid Compatibility (HAC)  
regulations for wireless devices ..................72  
U.S.Federal Communications Commission  
radio frequency interference statement ....73  
FCC compliance information .......................74  
Package contents  
Phone dimensions  
Phone overview  
Menu overview  
Charging the battery  
Install/Remove the microSD card  
Using sensitive touch keys  
Turn the phone on/off  
Display icons  
CONNECTIVITY .........................................51  
Bluetooth......................................................52  
Using the internet........................................53  
VirginXL ........................................................55  
My stuff.........................................................56  
Entering text  
Activating your Virgin Mobile phone  
Finding your phone’s serial number  
Programming your phone  
APPENDIX .................................................57  
2
Contents  
H
PACKAGE CONTENTS  
H
PHONE OVERVIEW  
This package should include all items pictured below.  
If any items are missing or different from the pictured items, contact the retailer where you purchased  
the cellular telephone immediately.  
Open view of your phone  
Navigation and shortcut keys  
Scroll through the menu options.  
Left: Access VirginXL menu  
Earpiece  
Up: Access My Account menu  
Right: Access Send Text Msg page  
Down: Access My Stuff menu  
Main LCD display  
Displays the phone’s main menu,  
features, modes, etc.  
Right option button  
Perform the functions shown at the  
bottom right of the display.  
Left option button  
Perform the functions shown at the  
bottom left of the display.  
Standard Battery  
Phone  
END key/Power on and off key  
Press to end a call or to return to idle mode.  
Press and hold to turn phone On/Off.  
SEND key  
Press to make or receive a call and from  
idle screen, access All Calls page.  
User Guide  
Travel Charger  
BACK key  
H
PHONE DIMENSIONS  
Press to clear a digit from the display or to  
return to the previous page.  
Speaker key  
Press and hold to turn speakerphone On/Off.  
Dimensions: 1.86” x 3.90” x 0.69”  
Weight: 3.56 ounces  
Vibrate mode key  
Press and hold to turn Vibrate  
mode on/off.  
Microphone  
4
Getting Started  
Getting Started  
5
Closed view of your phone  
H
MENU OVERVIEW  
2ND LEVEL  
2ND LEVEL  
MAIN MENU  
1. Messaging  
3RD LEVEL  
MAIN MENU  
3RD LEVEL  
Speaker  
Camera lens  
1. Send text msg  
2. Send picture msg  
3. Send video msg  
4. Send IM  
5. Send email msg  
6. Inbox  
8. Surf the Web  
Music, Ringtones, and  
Sounds are played  
through the speaker.  
Lets you take pictures.  
9. Tools &  
Settings  
1. Tools  
1. Calendar  
Camera mirror  
2. Alarm clock  
3. Tip calculator  
4. Calculator  
Displays your reflection while taking  
a picture or recording video.  
7. Virgin Alerts  
8. Voicemail  
5. World clock  
6. Stopwatch  
7. Voice commands  
8. Voice memo  
1. Graphics  
2. Menu style  
3. Greeting banner  
4. Contrast  
9. Sent  
0. Saved  
*. Msg settings  
#. Erase msgs  
2. Display  
3. Sounds  
2. Contacts  
1. Find name  
2. Add new  
3. Groups  
5. Backlight  
6. Themes  
Antenna area  
Strap hole  
4. Speed dial  
1. My ringtones  
2. Msg tones  
3. Service alerts  
4. Volume  
5. Power tone  
6. Key tone  
3. Media Player  
1. My music  
2. My videos  
3. Settings  
Headset jack  
4. My Account  
5. VirginXL  
7. Dial sound  
8. Slide tone  
1. Call reminder  
2. Call answer  
3. Auto answer  
4. Keyguard  
1. Lock phone  
2. Change lock code  
3. Special numbers  
4. Erase contacts  
5. Erase downloads  
6. Reset phone  
1. Msg tones  
2. Reminder  
3. Text entry  
4. Auto text  
5. Save to sent  
6. Signature  
7. Group  
8. Auto erase  
VR key  
Accessory eyelet (for optional straps and  
lanyards).  
Press to enable voice recognition.  
4. Call options  
5. Security  
Charger jack  
Insert power cord to charge phone.  
6. My Stuff  
1. My ringtones  
2. My music  
Side volume key  
3. My videos  
On idle: Adjusts the ringtone  
volume. On a call: Adjusts the  
earpiece volume.  
4. My graphics  
5. My games  
6. My themes  
7. My other stuff  
Media Player key  
Press for quick access to media player func-  
tion.  
When phone is closed:  
Press Up to turn the backlight  
on. Press and hold to silence  
all sounds.  
Press Down to turn the  
ringtone off when receving  
an incoming call.  
Camera key  
Press for quick access to camera function.  
7. Pictures &  
Videos  
1. Take a picture  
2. Take a video  
3. Send picture msg  
4. Send video msg  
5. My pictures  
6. My videos  
6. Msg settings  
microSD card slot  
Insert a microSD card for  
use in data and media storage.  
7. Help  
6
Getting Started  
Getting Started  
7
3. To remove the battery, inserting your finger  
into the slot and pulling up from the back of  
the battery and slide it out.  
To turn off  
H INSTALL/REMOVE THE microSD CARD  
2ND LEVEL  
MAIN MENU  
3RD LEVEL  
The microSD card stores sounds, images, photos and  
videos, music, and other files. (microSD card sold sepa-  
rately). microSD is a trademark of SD Card Association.  
1. Press and hold [  
].  
9. Tools &  
Settings  
7. Game settings  
1. Volume  
2. Backlight  
8. Bluetooth  
9. Memory  
H
DISPLAY ICONS  
1. Save options  
2. Internal memory  
3. External memory  
1. Language  
2. Airplane mode  
3. TTY mode  
4. Location  
5. Touch key settings  
6. Media player  
1. My phone number  
2. Version info  
1. With the microSD card slot  
opened, and the gold  
Display indicators  
0. Others  
contacts facing down, insert  
the microSD card into the  
slot. Push the card in until  
it clicks into place. Close the  
microSD card slot.  
Icon  
Name  
4. Slide the battery cover back into the unit.  
Signal Strength  
Current signal strength: the more  
lines, the stronger the signal.  
*. Phone info  
2. To remove the microSD card,  
open the microSD card slot.  
Use your thumb to press and  
release the microSD card. It  
will pop-out to allow you to  
remove the card. Remove the  
card and close the microSD card slot.  
Phone Status (Normal Voice  
Call/No Service/Emergency  
Mode/Speakerphone Mode/1X  
data call/EVDO data call)  
H
CHARGING THE BATTERY  
To charge your battery  
To install/remove your battery  
1. Open the protective cover on the right side of  
the phone and connect the charger adapter.  
Plug the other end into a standard outlet.  
Normal Ring/Ring and Vibrate/  
Vibrate only/Vibrate mode/  
Silence All  
1. Remove the battery cover from the unit.  
Phone Message (SMS/MMS/Wap  
push/Voice Mail), Virgin Alert,  
Email, Instant Messenger  
H
USING SENSITIVE TOUCH KEYS  
,
,
,
are touch-key sensors and  
are sensitive to your light touch. When pressing  
these keys, use the tip of your finger to touch the  
center of each key. If you touch off-center, it may  
activate a nearby function instead.  
Alarm/Schedule is set  
2. Slide the battery into the slot located at the  
bottom of the unit and press until you hear  
the “click”.  
Bluetooth (On/Connected/Pairing)  
TTY/GPS (Location)/Lock Mode  
Battery (Strength/Charging)  
2. To remove the adapter connection press the  
adapter’s side buttons (1) and pull.  
Note:  
The touch sensor level can be adjusted to your preference.  
For Touch key settings, see page 50.  
H
TURN THE PHONE ON/OFF  
To turn on  
1. Press and hold [  
].  
8
Getting Started  
Getting Started  
9
downloading, you’ll need to activate service with  
Virgin Mobile. To activate online, write down your  
phone’s serial number (see below) and then go to  
www.virginmobileusa.com and click on ”Activate”.  
Or call Virgin Mobile at 1‐888‐322‐1122.  
For example, to write ‘hello’ press [  
] [ ] [ ] [ ].  
]
H
ENTERING TEXT  
Press to select a letter case of the  
standard text input or text input  
[
The input mode (Alpha editor) will automatically  
be activated when necessary to enter letters and  
numbers. As shown below, there are 4 available  
modes: Standard input mode (Abc), Input mode  
(T9Abc), Numeric mode (123) and Symbols. The  
input mode indicator appears on the upper right  
of the display when letters and numbers are  
entered. To select the desired input mode from  
the 4 modes below, press Options and then select  
input mode.  
mode.  
and  
3. Press [ ] to search for the word.  
indicate the standard text input.  
and  
Multi-tap input mode  
Press the key labeled with the target letter once for the  
first letter; press it twice for the second letter, and so on.  
indicate the predictive text input.  
H
FINDING YOUR PHONE’S SERIAL  
NUMBER  
To enter text using the keypad  
1. Press Options > change the mode to Abc.  
To activate your Virgin Mobile account, you need your  
phone’s serial number. To locate it:  
Key  
English  
Spanish  
2. Press [  
For example, to write the letter “C”,  
press [ ] 3 times.  
] to [  
] to repeatedly input text.  
1. In standby mode, press ##MEID#  
(that’s #-#-6-3-4-3-#).  
1 Key  
2 Key  
3 Key  
4 Key  
5 Key  
6 Key  
7 Key  
8 Key  
9 Key  
0 Key  
. @ ? ! - , & : ’ / 1  
a b c 2  
d e f 3  
g h i 4  
a á b c 2  
d e é f 3  
g h i í 4  
Useful keys  
2. The 18-digit serial number appears under the  
letters “MEID“.  
Numeric mode  
Number mode allows you to enter numbers.  
Key  
Function  
1. Press Options > change the mode to 123.  
H
PROGRAMMING YOUR PHONE  
Press to accept a word and add  
a space.  
j k l 5  
Once your account is active, you’ll receive your Virgin  
Mobile phone number. When you are ready, follow these  
steps to program it into your phone:  
2. Press [  
] to [  
] to input numbers.  
m n o 6  
m n ñ o ó 6  
In T9Abc Mode, press to view  
the next matching word if the  
highlighted word is not the word  
you intended.  
Symbol mode  
Allows you to enter symbols.  
p q r s 7  
t u v 8  
w x y z 9  
0
1. Press and hold [  
] to turn on your phone.  
2. Dial ##VIRGIN# (that’s #-#-8-4-7-4-4-6-#)  
1. Press Options > change the mode to Symbols.  
Press to delete a character to the  
left of the cursor. Press and hold to  
delete the entire word.  
3. You are now in the Programming menu. Scroll  
down to Edit > Select.  
Select MDN > Enter your cellular phone number  
supplied to you during activation. > Press OK  
key.  
Next scroll down to MSID > Enter your network  
ID supplied to you during activation. > Press OK  
key.  
Using the clr softkey back out and then select  
Done. The phone will turn off automatically,  
that’s how you know you are done.  
2. Use the Navigation and shortcut keys to scroll.  
Press the number for the symbol, and the  
symbol appears in the text input screen.  
Confirm the letters and numbers  
you entered.  
Predictive mode (T9Abc)  
3. To display more symbols, press the Navigation  
T9 mode automatically compares your keystrokes with an  
internal dictionary to “guess“ the word you want to type.  
The most commonly used word will appear first. To use  
T9Abc mode, press Options > T9Abc.  
keys  
[
] or [  
].  
HACTIVATING YOUR VIRGIN MOBILE  
PHONE  
1. Press Options > change the mode to T9Abc.  
Before you can start talking, messaging, or  
2. Press [  
] to [  
] to input text.  
10 Getting Started  
Getting Started 11  
4. “We’re getting your phone number for you”  
will appear on the display, then your phone will  
display your new Virgin Mobile phone number.  
Write it down.  
5. Scroll down to Finish > OK to complete the  
activation process. Your phone will turn off and  
back on by itself.  
Thats it:  
CHAPTER 2  
It might take Virgin Mobile a couple of hours to get you  
set up on their network. They will send your phone a text  
message to let you know when you can start talking.  
It may take up to 4 hours for VirginXL, voicemail, and  
Top-Up features to activate.  
MY ACCOUNT  
Checking your Account Balance  
Top-Up your account  
12 Getting Started  
say Edit, press the key and then use the Back/Clr button to  
clear the field. Re-enter the correct Account PIN.  
H
CHECKING YOUR ACCOUNT BALANCE  
You can check your Virgin Mobile account status  
two ways: In standby mode, press the Navigation  
Key up or in standby mode, select Menu > My  
Account. Your account information appears with  
Top-Up information for your selected plan.  
When your account is low or empty, you will  
receive notification to Top-Up.  
Top-Up with a Debit Card, Credit Card, or  
PayPal Account  
Before you can Top-Up from your phone with a debit card,  
credit card, or PayPal account, you need to register the  
card or PayPal account at www.virginmobileusa.com.  
CHAPTER 3  
CALLS &  
CONTACTS  
1. In standby mode, press Menu > My Account.  
2. Scroll down to the Top‐Up link and press OK  
key.  
H
TOP-UP YOUR ACCOUNT  
When your balance is low, you can Top-Up your  
account from your phone:  
3. Enter your Account PIN and press the  
Navigation Key down.  
Top-Up with a Top-Up Card  
4. Scroll down to select Login and press OK key.  
1. In standby mode, press Menu > My Account. Or,  
from idle screen, press the Navigation Key up.  
5. Scroll down and select Credit Card or PayPal.  
6. Enter the amount you want to Top-Up and  
press OK key. You can Top-Up in amounts of  
$10, $20 and up.  
2. Press Select to access the Top‐Up Now link.  
Making, Receiving & Ending a call  
Adjusting master volume  
Caller ID  
3. Enter your Account PIN and press the  
Navigation Key down.  
7. Scroll down to select Top‐Up Now and press  
OK key.  
4. With Login highlighted, press OK key, or press  
Select.  
Call waiting function  
Speakerphone  
8. At the confirmation screen, select Yes.  
5. Enter your Top-Up card’s PIN number and press  
OK key.  
Vibrate mode on/off  
Using auto keypad lock function  
Making an emergency call  
Options during a call  
Call setting  
9. You are now Topped-Up. Press [  
]
to exit.  
Note:  
6. Scroll down to select Top‐Up Now and press  
OK key.  
You can also Top-Up at www.virginmobileusa.com.  
For more Information  
7. You are now Topped-Up. Press [  
]
to exit.  
Checking all calls  
Using contacts  
Speed dialing  
Voice commands (VR)  
Using your headset  
For more information about your Virgin Mobile  
account or Virgin Mobile service, visit  
Note:  
If you made an error when entering your Account PIN,  
simply highlight the text field. The left soft key will then  
14 My Account  
2. Select a number.  
To answer another call while on the phone,  
press [ ]. This places the first call on hold. To  
switch back to the first caller, press [ ] again.  
To reply to a missed call  
H
MAKING, RECEIVING & ENDING A CALL  
3. Press [  
] to dial the selected number.  
1. Press Now to display the list of missed calls.  
To make a call  
Note:  
2. Select a number to call by using the navigation  
1. Enter the area code and phone number.  
To redial the last number in the All Calls list, press  
[ ] twice.  
H
SPEAKERPHONE  
key to scroll  
3. Press [  
[
] or [  
].  
2. Press [  
].  
The speakerphone feature lets you hear audio through the  
speaker and talk without holding the phone.  
].  
After 270 received, outgoing or missed calls, the oldest  
call will automatically be erased from the history.  
To answer a call  
1. Press [ ]. If your phone is set to “Slide  
To activate the speakerphone in idle mode, press  
To answer a second call  
[
]. To activate the speakerphone while on a  
To make a call using contacts  
1. Press [  
on hold.  
]. The first call is automatically put  
open” for “Call answer options”, simply open  
call, press [ ] first.  
1. In standby mode, press Contacts to access the  
Contacts list. Select the desired phone number  
then press [  
the phone to answer a call. If your phone is  
set to “Slide open+talk key” for “Call answer  
options”, simply open the phone or press  
H
VIBRATE MODE ON/OFF  
2. Press [  
] to end the second call.  
].  
The call on hold is automatically reconnected.  
In standby mode, press and hold [  
]
to turn  
[
] to answer a call. If your phone is set  
Vibrate mode On/Off. In Vibrate Mode, all phone  
sounds are turned off and the phone will vibrate  
to notify you of an incoming call or message.  
To adjust the call volume  
to “Slide open+any key” for “Call answer  
options”, simply open the phone or press any  
key to answer a call. For information on how to  
set your Call Options, see page 19.  
H
ADJUSTING MASTER VOLUME  
1. During a call, press Side volume key up or down  
to adjust the earpiece volume.  
To adjust the master volume:  
1. In standby mode, press Side volume key up or  
down.  
H
USING AUTO KEYPAD LOCK FUNCTION  
To insert a Time/Hard Pause feature  
To end a call  
When the slide is closed, the touch keypad and  
Navigation Key are automatically locked. If you  
want to use the touch keypad and Navigation  
Key, press and hold any side keys, then press and  
hold OK.  
Pauses are used for automated systems (i.e., Voicemail,  
calling cards). Insert a pause after a phone number then  
enter another group of numbers. The second set of  
numbers is dialed automatically after the pause.  
This feature is useful for dialing into systems that require a  
code.  
2. Select Silence All, Vibrate, Level 1 ~ Level 5 or  
Level 5 + Vibrate > Select.  
1. Press [  
].  
Once the call is completed, a call summary appears.  
H
CALLER ID  
Identifies caller by displaying their phone number.  
If the caller’s name and number are already stored in your  
contact list, their name will appear. The caller ID is stored  
in the Recent Calls Menu.  
To reject a call  
H
MAKING AN EMERGENCY CALL  
1. Enter a phone number and then press Options.  
Select either Hard pause (“P”) or Time pause  
(“T”).  
1. Press [  
] twice or Ignore.  
The 911 feature automatically places the phone in  
Emergency Call Mode when you dial the preprogrammed  
emergency number, 911.  
To make a call using call list  
Your phone logs up to 270 outgoing, received and missed  
call numbers.  
H
CALL WAITING FUNCTION  
2. Press [  
] to dial, or press Save to save the  
To make a 911 call in Lock Mode  
Notifies you of a received call when you are already on a  
call by sounding a beep tone and displaying the caller’s  
phone number.  
number.  
1. Enter “911” and then press [  
].  
1. In standby mode, press [  
] to display the  
To switch between two calls  
1. Press [ ].  
All Calls list.  
16 Calls & Contacts  
Calls & Contacts 17  
2. The phone will remain in Emergency Mode  
until you press Exit.  
2. Select 5 seconds, 10 seconds, 20 seconds or Off  
> Select.  
To return to the call on hold  
1. Press [ ] again.  
To read a message during a call  
1. Press Options > Messaging > Inbox > select a  
message.  
To make a 911 call using any available  
system  
To set the phone to Keyguard  
To save a number in the Contacts list during  
a call  
1. In standby mode, press Menu > Tools & Settings  
> Call options > Keyguard.  
To write a text message during a call  
1. Enter “911” and then press [  
].  
1. Press Options > Messaging > Send text Msg.  
1. Press Options > Save.  
2. Select On or Off > Select.  
2. The phone will stay in Emergency Mode until  
you press Exit. While the phone is in Emergency  
Mode, the phone can receive a call from any  
available system and you can make outgoing  
calls.  
For more information on creating a message, see  
page 26.  
To search for a number in the Contacts list  
during a call  
H
CHECKING ALL CALLS  
Note:  
You can view information about all Recent Calls. For more  
options for all, missed, received and outgoing calls press  
Options. Press Down Nav key for call history.  
1. Press Options > Contacts > Contact List.  
During the call, you can only send text messages.  
Multimedia messages cannot be sent or saved.  
To search for a name or group in the Contacts  
list  
H
OPTIONS DURING A CALL  
To view All calls  
H
CALL SETTING  
Note:  
Enter the first letters of the name for the Name  
Search. The entries are displayed starting with  
the first entry matching the letters you entered.  
1. In standby mode, press [  
] > All Calls.  
To set call reminder  
While on a call, long press the OK Key to unlock the  
keypad.  
2. Select a call entry and press OK to view the  
details.  
1. In standby mode, press Menu > Tools & Settings  
> Call options > Call reminder.  
Microphone off and on  
To switch your phone’s microphone off  
1. Press Mute.  
To find a name manually in the Contacts list  
2. Select Every 2 min, Every 10 min or Off > Select.  
To view Missed calls  
1. Scroll using the navigation key  
].  
[
] or  
1. In standby mode, press [  
] > Missed Calls.  
To answer a call by pressing any key  
[
2. Select the missed call entry and press OK to  
view the details.  
1. In standby mode, press Menu > Tools & Settings  
> Call options > Call answer.  
To view the details of a highlighted entry in  
the Contacts list  
To switch your phone’s microphone back on  
1. Press Unmute.  
2. Select Slide open, Slide open + talk key or  
Slide open + any key > Select.  
To view Received calls  
1. Press OK.  
To talk on speaker  
1. In standby mode, press [  
] > Received  
For more information on Contacts, see page 20.  
Note:  
Calls.  
1. Press Speaker.  
You can answer with any key except [  
] and Ignore.  
To search for a number in Recent Calls  
during a call  
2. Select the received call entry and press OK to  
view the details.  
To put a call on hold  
To set the phone to Auto answer  
To put a call on hold  
1. Press Options > Recent Calls.  
1. In standby mode, press Menu > Tools & Settings  
> Call options > Auto answer.  
1. Press [  
].  
18 Calls & Contacts  
Calls & Contacts 19  
3. Press OK to view the details.  
2. Select an empty entry > Edit.  
To view Outgoing calls  
To set speed dial  
3. Enter the appropriate information in each field.  
4. To save a groups option > Save.  
1. In standby mode, press Menu > Contacts >  
Speed dial.  
1. In standby mode, press [  
Calls.  
] > Outgoing  
To make a call from the Contacts list  
1. In standby mode, press Menu > Contacts > Find  
name.  
2. Select an empty entry > Assign.  
2. Select the dialed call entry and press OK to  
view the details.  
To send a group message  
3. Select a person > Select phone number > Done.  
2. Select a contact > [  
].  
1. In standby mode, press Menu > Contacts >  
Groups.  
To send a message from the Recent Calls list  
To update speed dial entry  
To send information from the Contacts list  
1. Select the call then press Options.  
2. Select an existing group and press Options >  
Send text msg, Send picture msg or Send video  
msg > Press OK.  
1. Select a number > Reassign > Yes.  
2. Select a person > Select phone number > Done.  
1. In standby mode, press Menu > Contacts > Find  
name.  
2. Select Send text msg, Send picture msg or Send  
video msg.  
2. Select a contact > Send msg.  
3. Write the message > Send.  
To remove from speed dial  
3. Write the message > Send.  
3. You can send the information via Send text  
msg, Send picture msg or Send video msg.  
1. Select a number and press Erase > Yes.  
To add a member to a group  
To delete a Call log  
4. Write the message > Send.  
1. In standby mode, press Menu > Contacts >  
Groups.  
H
VOICE COMMANDS (VR)  
1. Select the call then press Options.  
2. Select Erase > Yes.  
Your phone is equipped with a VR (Voice Recognition)  
feature. This feature allows you to make calls or use the  
phone’s functions by simply using your voice.  
To delete a contact  
2. Select an existing group and press Options >  
Add member.  
Note:  
1. In standby mode, press Menu > Contacts > Find  
name.  
All you have to do is talk into the phone, and the phone  
will recognize your voice and complete tasks by itself.  
If no logs exist, the message “All calls empty” appears.  
3. Select the entry you wish to add > Select.  
H
USING CONTACTS  
2. Select a contact > Options > Erase > Yes.  
To use VR (Voice Recognition)  
You can save names, phone numbers, and up to 500  
contacts in the phone.  
To erase a group  
To add a contact  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Voice commands. Or, in standby  
mode, press the Side VR Key located on the  
upper left side of the phone.  
1. In standby mode, press Menu > Contacts >  
Groups.  
1. In standby mode, press Menu > Contacts > Add  
new.  
To view the Contacts list  
1. In standby mode, press Contacts.  
2. Select a user customizable group and press  
Options > Erase > OK > Yes.  
2. Enter the appropriate information in each field.  
2. The phone displays the Command menu and  
prompts you to say the name of the command  
you want to use. To complete your task, simply  
follow the voice prompts. You can say the  
name of the command after you hear a beep.  
To search for a phone number  
3. To save a new contact > Save.  
H
SPEED DIALING  
1. In standby mode, press Menu > Contacts > Find  
name.  
You can dial quickly using speed dialing. Up to nine speed  
dial entries can be saved.  
To make groups  
1. In standby mode, press Menu > Contacts >  
2. Input a name, or select a name from the list.  
Groups.  
20 Calls & Contacts  
Calls & Contacts 21  
Call <Name or #>  
Send video <Name or #>  
Use the Send command to send a video message to a  
specified name or number.  
Check <Item>  
The Check command lets you check status information  
for your phone. You can say “Check” or “Check Status”  
to see and hear all status information.  
To set VR modes  
Use the Call command to voice dial a name from your  
contact list or a phone number. When dialing a number,  
pronounce each digit, but do not pause noticeably  
between the digits.  
1. Press Settings > Modes.  
2. You can control the level of audio guidance  
provided by the system. In prompt mode (the  
default), the system prompts for required  
information. In readout mode, the system  
prompts for required information and reads  
out the contents of the screen. In expert  
mode, audio guidance is provided by beeps  
only.  
1. Say Send video <Name>.  
(Examples: - Send video Tom Smith)  
1. Say Check followed immediately by one of  
the items: (Status, Voicemail, Messages, Time,  
Signal Strength, Network, Battery, My Phone  
Number, Volume)  
1. If calling a contact from your list, say Call  
<Name>. Your phone will ask you to con-  
firm the name you said. Say “Yes” if it was  
repeated correctly. That phone number will  
be dialed. If there is more than one number  
saved for that contact, you will be asked to  
confirm which number to dial.  
Follow instructions for sending a new message  
on page 27.  
Lookup <Name>  
Use the Lookup command to retrieve and display  
information for any name stored in your contact list.  
Tutorial  
1. For more information on using Voice  
Recognition (VR), press Tutorial.  
3. Select Expert Mode, Prompt Mode or Readout  
Mode > OK.  
(Examples: - Call Tom Smith,  
1. Say Lookup <Name>.  
(Examples: - Lookup Tom Jones)  
- Call 617 555-1212,  
- Call Bob Carson’s mobile,  
- Call Dee Harper at Home.)  
To set VR settings  
To set VR speakerphone  
2. The View Contact page will be displayed for  
that contact name.  
To set VR confirmation  
1. Press Settings > Speakerphone.  
1. Press Settings > Confirmation.  
Send text <Name or #>  
Use the Send command to send a text message to a  
specified name or number.  
2. You can control how the system uses the  
speakerphone. Select Always on to have  
outgoing audio play through the speaker-  
phone. Select Always off to have outgoing  
audio play through the internal speaker.  
Select Automatic to use the speakerphone  
setting of the phone.  
Go to <Menu>  
2. You can control when the system asks you to  
confirm a name or number.  
Use the Go To command to open an application on your  
phone. You can say ”Go To” by itself and be prompted  
to say the application name, or you can skip the prompt  
by saying ”Go To” followed by the application name.  
1. Say Send Text <Name>.  
(Examples: - Send Text Tom Smith)  
3. Select Automatic, Always Confirm or Never  
Confirm > OK.  
1. Say Go To followed immediately by  
one of the items: (Messaging, Contacts,  
Media Player, My account, VirginXL, My  
stuff, Pictures&Videos, Surf the Web,  
Tools&Settings)  
Follow instructions for sending a new message  
on page 26.  
To set VR adaptation  
3. Select Automatic, Always On or Always Off  
> OK.  
1. Press Settings > Adaptation > Adapt Voice.  
Send picture <Name or #>  
Use the Send command to send a picture message to a  
specified name or number.  
2. You can adapt the system to your voice for  
optimal recognition accuracy. During adapta-  
tion, the system will prompt you to speak a  
series of short phrases. If you need to erase  
adaptation data and set the system back to  
the factory default, select Reset Voice.  
To view VR about  
1. Say Send Picture <Name>.  
(Examples: - Send Picture Tom Smith)  
1. Press Settings > About.  
2. The Voice Signal or VSuite version appears.  
Follow instructions for sending a new message  
on page 26.  
3. Press Start to begin.  
22 Calls & Contacts  
Calls & Contacts 23  
H
USING YOUR HEADSET  
To send or receive a call using your headset, connect the  
headset to the jack located on the upper left side of your  
phone. Once connected, the button on the headset  
controls the following:  
While in standby mode  
1. Press the button once to list recent calls.  
2. Press the button twice to redial the last call.  
CHAPTER 4  
MESSAGING  
While the phone is closed  
1. Press the button once to answer a call.  
2. Press the button once to end the call.  
Note:  
Headset sold separately.  
Messaging  
Create and send a new text message  
Create and send a new picture message  
Create and send a new video message  
Reading a message  
Voicemail  
Sent message  
Message templates  
Create and send new email message  
Create and send new instant message  
Virgin Alerts  
Message settings  
Erase messages  
24 Calls & Contacts  
2. Enter phone number or press Options >  
Contacts.  
To add a new picture to a message  
H
MESSAGING  
H
CREATE AND SEND A NEW PICTURE  
MESSAGE  
The messaging feature is an integrated messaging  
application that lets you send and receive Text, Picture,  
Video, Email, and Instant Messaging (IM) messages.  
1. When composing a message, press the  
Navigation Key down to select the Image  
window.  
You can add picture and sound file to picture message.  
If message exceeds 512Kb an error message will pop up.  
3. Find the recipient and check the box by  
selecting Select > Done > Done.  
To delete a message  
4. Write the Subject > Text > Video > Send.  
2. Press Pictures > Camera.  
To send new picture message  
1. Select a message > Options > Erase > Yes.  
5. To view sent messages, press Menu > Messaging  
> Sent.  
3. Take the picture > Select a taken picture >  
Select.  
1. In standby mode, press Menu > Messaging >  
Send picture msg.  
To reply to a message  
Note:  
2. Enter phone number or press Options >  
Contacts.  
To add a saved sound to the message  
All successfully sent or failed messages will be saved in the  
1. Select a message > Select > View > Reply.  
Sent folder.  
1. When composing a message, press the  
Navigation Key down to select the Audio  
window.  
3. Find the recipient and check the box by  
selecting Select > Done > Done.  
H
C
REATE AND SEND A NEW TEXT  
To add a saved video in the message  
MESSAGE  
4. Write the Subject > Text > Image > Audio >  
Send.  
1. When composing a message, press the  
Navigation Key down to select the Video  
window.  
2. Press Audio.  
To send new text message  
3. Select a saved sound > Select.  
1. In standby mode, press Menu > Messaging >  
Send text msg.  
5. To view sent messages, press Menu > Messaging  
> Sent.  
2. Press Videos.  
To add a new sound to the message  
2. Enter phone number or press Options >  
Contacts.  
Note:  
3. Select a saved video > Select.  
1. When composing a message, press the  
Navigation Key down to select the Audio  
window.  
All successfully sent or failed messages will be saved in the  
Sent folder.  
3. Find the recipient and check the box by  
selecting Select > Done > Done.  
To add a new video to a message  
1. When composing a message, press the  
Navigation Key down to select the Video  
window.  
To add a saved picture in the message  
2. Press Audio > Record.  
4. Write the message > Send.  
1. When composing a message, press the  
Navigation Key down to select the Image  
window.  
3. Record the sound > Save.  
4. Choose a recorded sound > Select.  
5. To view sent messages, press Menu > Messaging  
> Sent.  
2. Press Videos > Camera.  
Note:  
3. Record a video clip > Stop > Save.  
4. Choose a recorded video > Select.  
2. Press Pictures.  
H CREATE AND SEND A NEW VIDEO  
MESSAGE  
All successfully sent or failed messages will be saved in the  
Sent folder.  
3. Select a saved image > Select.  
To send a new video message  
To view all sent messages  
1. In standby mode, press Menu > Messaging >  
Send video msg.  
1. In standby mode, press Menu > Messaging >  
Sent.  
26 Messaging  
Messaging 27  
To save an object that appears in a received  
multimedia message  
To access your voicemail box  
To save sent message  
H
READING A MESSAGE  
1. In standby mode, press Menu > Messaging >  
Voicemail or press and hold [  
1. In standby mode, press Menu > Messaging >  
Sent.  
To read new messages  
].  
1. Open the multimedia message.  
1. Press View.  
2. Select a sent message > View > Options > Save  
msg.  
2. Follow the system prompts to enter your  
password and retrieve your messages.  
2. Select the object > Options > Save attached.  
To read message using the Inbox  
Note:  
If you save an image, it will be saved in one of the  
categories in the My Stuff folder. If a sound file is saved, it  
will be saved in the Voice Memo folder.  
Note:  
1. In standby mode, press Menu > Messaging >  
Inbox.  
H
SENT MESSAGE  
It will be saved in Saved folder.  
To edit a message in the sent folder  
2. Select a message > View.  
To save new numbers from sent message  
For My Stuff, see page 37.  
1. In standby mode, press Menu > Messaging >  
1. In standby mode, press Menu > Messaging >  
Sent.  
To save new numbers from a received  
message  
Sent.  
To listen to voice messages  
2. Select a sent message > View > Options > Edit.  
1. In standby mode, press Menu > Messaging >  
Voicemail.  
2. Select a sent message > View > Options > Save  
Contact.  
1. In standby mode, press Menu > Messaging >  
Inbox.  
3. To send the edited message. > Send.  
It will automatically call the voicemail center.  
Note:  
3. Select New entry or Existing entry.  
2. Select a message > View > Options > Save  
Contact.  
This option is only available for pending or failed messages  
in your sent folder. You cannot edit messages that have  
successfully been sent.  
4. Edit contacts list > Save.  
H
VOICEMAIL  
Whenever you receive new voicemail, an alert will pop up  
on your phone’s screen.  
3. Select New entry or Existing entry.  
H
MESSAGE TEMPLATES  
To call a number in a sent message  
4. Edit contacts list > Save.  
If you often use the same words or phrases in your text  
messages, save them as a template to save time.  
To set up your voicemail  
1. In standby mode, press Menu > Messaging >  
To launch a URL address that appears in a  
received message  
Before your phone can receive voicemail messages, you  
must set up a 4-10 digit passcode and record a personal  
voicemail greeting. When you have set up your voicemail,  
all unanswered calls to your phone are automatically  
transferred to voicemail, even if your phone is in use or  
turned off.  
Sent.  
To save the message as a template  
2. Select a sent message > View > Options > Call  
1. In standby mode, press Menu > Messaging >  
Msg settings > Auto text > Options > New.  
1. Open the message that contains the URL  
address.  
or [  
].  
To forward message to another recipient  
2. Write a message > Save.  
2. Press Options > Launch URL.  
1. In standby mode, press Menu > Messaging >  
1. In standby mode, press Menu > Messaging >  
Sent.  
3. Select the URL address in the message.  
Voicemail or press and hold [  
].  
2. Follow the system prompts to setup your  
password and record a greeting.  
2. Select a sent message > View > Options >  
Forward.  
3. Enter phone number > Done > Send.  
28 Messaging  
Messaging 29  
To edit the saved template message  
To set Text Entry Mode  
To set Auto Erase  
H
VIRGIN ALERTS  
1. In standby mode, press Menu > Messaging >  
Msg settings > Auto text.  
1. In standby mode, press Menu > Messaging >  
Msg settings > Text entry.  
1. In standby mode, press Menu > Messaging >  
Msg settings > Auto erase.  
To review the Virgin Alerts you’ve received  
1. In standby mode, press Menu > Messaging >  
Virgin Alerts > View.  
2. Select the message.  
3. Press Options > Edit.  
4. Edit a message > Save.  
2. Select T9Abc, Abc, ABC or 123 > Select.  
2. Select Yes or No > Select.  
To create and edit the template message  
H
ERASE MESSAGES  
H
MESSAGE SETTINGS  
Erase old messages to free up memory in your phone.  
Customize your messages by adjusting the Message  
Settings.  
1. In standby mode, press Menu > Messaging >  
Msg settings > Auto text.  
H
C
REATE AND SEND NEW EMAIL  
To erase all messages in each folder  
Follow instructions for message templates on  
page 29.  
To set Message Tones  
MESSAGE  
You can send and receive email messages from your  
phone. Check Virgin Mobile’s web site at  
1. In standby mode, press Menu > Messaging >  
Erase msgs.  
1. In standby mode, press Menu > Messaging >  
Msg settings > Msg tones.  
To set Save to Sent message  
www.virginmobileusa.com for availability and pricing.  
2. Select Inbox, Saved, Sent or All > Yes.  
2. Select My ringtones or Vibrate mode.  
1. In standby mode, press Menu > Messaging >  
Msg settings > Save to sent.  
To launch mobile email  
My ringtones: Select desired ringtone >  
Assign. Select All alerts,  
Message alerts or Voicemail  
> Select.  
1. In standby mode, press Menu > My Stuff >  
My other stuff > Mobile Email. Or, in standby  
mode, press Menu > Messaging > Send email  
msg.  
2. Select Auto, Off or User confirmation > Select.  
To create a signature for messages  
Note:  
To play ringtone, press Play.  
1. In standby mode, press Menu > Messaging >  
Msg settings > Signature.  
H
CREATE AND SEND NEW INSTANT  
Vibrate mode: Choose On or Off > Select.  
MESSAGE  
You can send and receive instant messages (IMs) from  
your phone. Check Virgin Mobile’s Web site at  
2. Check Use signature > Enter your signature in  
the text field > Done.  
To set Reminder Message  
www.virginmobileusa.com for availability and pricing.  
1. In standby mode, press Menu > Messaging >  
Msg settings > Reminder.  
To create and edit the contacts group  
To launch instant messaging  
1. In standby mode, press Menu > Messaging >  
Msg settings > Group.  
2. Select On or Off > Select.  
1. In standby mode, press Menu > My Stuff >  
My other stuff > IM. Or, in standby mode,  
press Menu > Messaging > Send IM.  
2. For instructions on how to create a group, see  
page 20.  
30 Messaging  
Messaging 31  
CHAPTER 5  
MULTIMEDIA  
Camera  
Video camera  
Pictures and image album  
Video album  
Music and sound album  
Themes album  
Other files  
Playing a game  
Media player  
32 Messaging  
Settings for camera  
To take a picture  
H
CAMERA  
To delete the picture  
To take a new picture  
To rename the picture  
Options > Erase  
1. In standby mode, press Menu > Pictures &  
Videos > Take a picture.  
You can take pictures using the built-in camera.  
The photos can be saved and sent using  
multimedia messages.  
Options > Take pic  
Options > Rename  
Menu  
Sub Menu  
Options  
Take video  
To switch video mode.  
2. Focus on the object > OK.  
To lock/unlock the  
picture  
Off, 5 seconds,  
10 seconds, 15 seconds  
Options > Lock/Unlock  
Self timer  
Note:  
Self timer  
Your picture will be saved automatically to My Stuff > My  
graphics > My pictures or Menu > Pictures & Videos > My  
pictures.  
To view the  
information  
Normal, I love you,  
Options > File info  
Options > Erase all  
Clown, Mona Lisa, I miss  
you, Punch, Happy bus,  
Frame, Happy birthday,  
Monkey, Rabbit  
Memory gauge bar  
Remaining memory  
size will display.  
Fun frames  
To delete all pictures  
To view pictures you’ve taken  
Resolution  
To send pictures using multimedia message  
Picture mode  
1. In standby mode, press Menu > Pictures &  
Videos > My pictures.  
White  
balance  
Auto, Sunny, Cloudy,  
Tungsten, Fluorescent  
1. In standby mode, press Menu > Pictures &  
Image  
Brightness  
Zoom  
controls  
Videos > Send picture msg.  
2. Select the picture > View.  
Normal, Gray, Sepia,  
Negative  
Color effect  
2. Write the message > Send.  
3. To view more options > Options.  
To adjust the camera settings  
1280x960, 1024x768,  
640x480, 320x240,  
176x144, 160x120  
1. In standby mode, press Menu > Pictures &  
Videos > Take a picture.  
Resolution  
Quality  
My pictures option  
H
VIDEO CAMERA  
You can record videos using built-in camera.  
The videos can be saved and sent using  
multimedia message.  
Settings  
Functions  
Process  
Options > Send  
High, Medium, Low  
2. Press Options before you take a picture.  
To send picture  
message  
Shutter  
sound  
Default, Say “Cheese”,  
Ready! 123  
Icons for camera  
To set a photo for a  
specific contact  
Self timer  
Options > Assign > Caller ID  
Options > Assign > Wallpaper  
Icon  
Menu  
Options  
To increase or decrease the brightness  
Display photo resolution  
1280x960, 1024x768,  
640x480, 320x240,  
To set a photo as  
standby screen  
Memory gauge bar  
Remaining memory  
size will display.  
1. Scroll using the Navigation Keys  
].  
[
] or  
] or  
Resolution  
[
176x144, 160x120  
To set a photo as  
screensaver  
Options > Assign >  
Screensaver  
To zoom in and out  
File quality  
Video mode  
Zoom  
1x, 2x, 4x, 8x  
+2, +1 0 -1, -2  
To upload photo to a  
web site  
1. Scroll using the Navigation Keys  
[
Options > Upload to My Pix  
Options > Move to card  
[
].  
Brightness  
Zoom  
Brightness  
To move the picture to  
the microSD card  
34 Multimedia  
Multimedia 35  
To increase or decrease the brightness  
To set video camera settings  
To set as wallpaper in the display  
To set the video  
screensaver  
Options > Assign >  
Screensaver  
1. Scroll using the Navigation Keys  
].  
[
] or  
] or  
1. In standby mode, press Menu > Pictures &  
Videos > Take a video.  
1. In standby mode, press Menu > My Stuff > My  
graphics > Wallpapers.  
[
To move the video clip  
to the microSD card  
Options > Move to card  
Options > Take video  
Options > Rename  
2. Press Options before you take a video.  
2. Select a picture > Assign.  
To zoom in and out  
To record a new  
video clip  
Icons for video  
3. Choose Wallpaper or Screensaver > Select.  
1. Scroll using the Navigation Keys  
[
[
].  
To rename the video  
clip  
Icon  
Menu  
Options  
To set as screensaver in the display  
To take a video  
Display video resolution  
176x144  
1. In standby mode, press Menu > My Stuff > My  
graphics > Screensavers.  
To lock/unlock the  
video clip  
Resolution  
Options > Lock/Unlock  
1. In standby mode, press Menu > Pictures &  
Videos > Take a video.  
To view the  
information  
2. Select a picture > Assign.  
Zoom  
1x, 2x, 4x, 8x  
+2, +1 0 -1, -2  
Options > File info  
Options > Erase all  
2. Focus on the object > Record.  
3. Choose Wallpaper or Screensaver > Select.  
To delete all video clips  
Note:  
Brightness  
H
VIDEO ALBUM  
Your video will be saved automatically to My Stuff > My  
videos > All videos or Menu > Pictures & Videos > My  
videos.  
To send videos using multimedia message  
You can play or delete the saved videos or move them to  
external memory or to phone.  
Settings for video  
1. In standby mode, press Menu > Pictures &  
Videos > Send video msg.  
To view the recorded video  
To play the downloaded or saved video clip  
Menu  
Take pic  
Sub Menu  
Options  
2. Write the message > Send.  
1. In standby mode, press Menu > Pictures &  
Videos > My videos.  
1. In standby mode, press Menu > My Stuff >  
My videos.  
To switch camera mode.  
H
PICTURES AND IMAGE ALBUM  
You can view, assign or delete the saved pictures or move  
them to external memory or to phone. The supported  
formats are JPEG, GIF, BMP and PNG.  
Off, 5 seconds,  
10 seconds, 15 seconds  
Self timer  
2. Select the video clip > Play.  
3. To view more options > Options.  
My videos option  
2. Select All videos > Select the video > Play.  
White  
balance  
Auto, Sunny, Cloudy,  
Tungsten, Fluorescent  
To move videos to external memory  
Image  
controls  
1. In standby mode, press Menu > My Stuff >  
My videos.  
Normal, Gray, Sepia,  
Negative  
To view the downloaded or saved image  
and pictures  
Color effect  
Quality  
Functions  
Process  
Options > Send  
2. Select All videos > Select the video > Options >  
Move to card > Yes.  
High, Medium, Low  
To send video message  
To delete the video clip  
1. In standby mode, press Menu > My Stuff > My  
graphics > My pictures.  
Default, “Action” /“Cut”,  
“Ready” /“Stop”  
Cue sound  
Options > Erase  
Settings  
2. Select the picture > View.  
To set the video  
standby screen  
Mute/  
Unmute  
Options > Assign > Wallpaper  
To set mute On/Off  
36 Multimedia  
Multimedia 37  
Video player function key  
Music player function key  
4. Select MP3 file you want to add > Select > OK.  
1. In standby mode, press Menu > My Stuff > My  
ringtones.  
To delete a saved playlist  
Key  
Description  
Fast forward  
Key  
Description  
2. Select a sound > Assign.  
Press the navigation  
Press the navigation  
1. In standby mode, press Menu > My Stuff > My  
music > Playlists.  
Play next music file  
Fast forward  
3. Choose Contact, Group, All contacts or  
All callers > Select.  
key  
right  
key  
down  
Press the navigation  
key down  
Press the navigation  
key right  
2. Select a saved playlist > Options > Erase list.  
Play next video clip  
Fast rewind  
Ringtone: To Set as ringtone.  
Txt tone: Select All alerts, Message alerts or  
To delete a selected MP3 file  
Press the navigation  
key left  
Press the navigation  
key up  
Play previous music file  
Fast rewind  
Voicemail > Select.  
1. In standby mode, press Menu > My Stuff > My  
music > All songs.  
Press the navigation  
Press the navigation  
H
THEMES ALBUM  
Play previous video clip  
key  
left  
key  
up  
2. Select MP3 file > Options > Erase.  
To set as the theme  
OK  
Play/Pause  
OK  
Play/Pause  
To delete all saved MP3 files  
1. In standby mode, press Menu > My Stuff > My  
themes.  
Left Option Button  
Mute/Unmute  
Left Option Button  
Mute/Unmute  
1. In standby mode, press Menu > My Stuff > My  
music > All songs.  
Right Option Button  
(Options Menu)  
Play all/My music/My video/  
Shuffle/Repeat/Hide  
Right Option Button  
(Options Menu)  
Full screen/Repeat  
Volume Up/Down  
2. Select Red, Neutral or Black > Select.  
2. Press Options > Erase all.  
Side Volume Key  
Volume Up/Down  
Side Volume Key  
H
OTHER FILES  
To display information on the selected MP3  
file  
To view the list of files  
To create a new playlist  
H
MUSIC AND SOUND ALBUM  
1. In standby mode, press Menu > My Stuff > My  
other stuff.  
Saved sounds can be played, set, deleted or moved to  
external memory or the phone. Supported formats MIDI,  
AAC and MP3.  
1. In standby mode, press Menu > My Stuff > My  
music > Playlists.  
1. In standby mode, press Menu > My Stuff > My  
music > All songs.  
2. Press Options > Create new.  
H
PLAYING A GAME  
2. Select MP3 file > Options > File info.  
To listen to the saved music file  
Your phone comes preloaded with some demo games.  
To add MP3 file to selected playlist  
1. In standby mode, press Menu > My Stuff > My  
music.  
To listen to the recorded sound  
To play a game  
1. In standby mode, press Menu > My Stuff > My  
music > Playlists.  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Voice memo.  
2. Select All songs > Select a music file > Play.  
1. In standby mode, press Menu > My Stuff >  
My games.  
2. Select a saved playlist > Options > Add song.  
2. Select a sound > OK.  
2. Select a game > Play.  
3. MP3 file list will be displayed in alphabetical  
order.  
To set as a ringtone  
38 Multimedia  
Multimedia 39  
tory, or in the my_music folder that is created by insert-  
ing the card and running the media player.  
To end the game  
1. Press [  
] > Yes.  
This will not delete any of your existing data.  
If you transfer songs to your memory card from a Mac,  
they may not play correctly on your phone.  
To set the game options  
To set the game volume  
To play video clip in my videos folder  
1. In standby mode, press Menu > Tools &  
1. In standby mode, press Menu > Media Player  
Settings > Game settings > Volume.  
> My videos.  
CHAPTER 6  
USEFUL  
FEATURES  
2. Choose Silence All or Level 1 ~ Level 5 >  
Select.  
2. Choose Play all or All videos > Select.  
For video album, see page 37.  
To set the game backlight  
To set the play mode  
1. In standby mode, press Menu > Tools &  
Settings > Game settings > Backlight.  
1. In standby mode, press Menu > Media Player  
> Settings.  
2. Choose 5 seconds, 10 seconds, 30 seconds,  
Always on or Disable > Select.  
2. Choose Repeat All, Shuffle or Auto off >  
Select.  
H
MEDIA PLAYER  
Calendar  
Alarm clock  
Easy-to-use playback feature with the Media Player  
allows you to play video clip or music file.  
Tip calculator, Calculator, World clock & Stopwatch  
Voice commands  
To play music file in the my music folder  
Voice memo  
1. In standby mode, press Menu > Media Player  
> My music.  
2. Choose Play all or All songs > Select.  
For music and sound album, see page 38.  
Note:  
To load music onto your phone, you need a PC, Memory  
Card Reader and MicroSD memory card (not included).  
In order for the media player to find and play your  
music files, they must either be in the main root direc-  
40 Multimedia  
3. On the Edit Schedule screen, enter information  
into the appropriate fields. > Save.  
To use world clock  
H
CALENDAR  
H TIP CALCULATOR, CALCULATOR,  
WORLD CLOCK & STOPWATCH  
Calendar helps you manage your schedule. Enter events in  
the calendar and set a reminder using the alarm function.  
1. In standby mode, press Menu > Tools & Settings  
> Tools > World clock.  
To erase a saved event  
To use tip calculator  
The Tip Calculator helps you calculate how much tip to  
include with a bill.  
To view calendar  
2. Press [  
/
/
/
] to select different  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Calendar.  
cities.  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Calendar.  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Tip calculator.  
3. To set daylight saving, press DST.  
2. Select a saved event > Erase > Yes.  
Note:  
4. Complete the appropriate fields. > Save.  
Monthly view is displayed as the default.  
2. Enter the amount of your bill and move the  
next field Tip.  
H
ALARM CLOCK  
To use the stopwatch  
In the monthly view  
To set an alarm  
3. Enter the percentage amount to tip and move  
the next field Split.  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Stopwatch.  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Alarm clock.  
To  
Press  
4. Enter the amount of split number. The new bill  
amount is shown.  
[
[
]
]
for Previous day  
for Next day  
2. Press Start to start the stopwatch.  
Move to another day  
2. Select Alarm 1, Alarm 2 or Alarm 3. > Select.  
3. Press Cont to save Lap time and start counting  
another. Up to eight laps can be timed.  
3. Enter information into the appropriate fields.  
> Save.  
[
[
]
]
for Previous week  
for Next week  
To use the calculator  
Use the Calculator for basic mathematical equations.  
Move to another week  
4. Press Stop to stop the stopwatch.  
To view saved alarms  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Calculator.  
5. Press View to display the recorded lap time.  
6. Press Reset to reset the stopwatch.  
To create a new event  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Alarm clock.  
2. Enter the first number then press [  
](×), [ ](+) or [ ](–).  
](÷),  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Calendar.  
[
H
VOICE COMMANDS  
To edit existing alarms  
3. Enter the second number then press OK to  
calculate.  
2. Select a day > New.  
In standby mode, press Menu > Tools & Settings >  
Tools > Voice commands.  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Alarm clock.  
3. On the New Schedule screen, enter information  
Press [  
] to enter a decimal point and [  
]
into the appropriate fields. > Save.  
Follow instructions for Voice Commands (VR) on  
page 21.  
2. Select an existing alarm > Select > Edit an alarm  
> Save.  
to change the number from positive or negative.  
To edit an event  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Calendar.  
2. Select a saved event > Edit.  
42 Useful Features  
Useful Features 43  
To erase a saved voice memo  
H
VOICE MEMO  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Voice memo.  
To record a voice memo  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Voice memo > New.  
2. Select a voice memo > Options > Erase > Yes.  
2. To stop recording and save the voice memo >  
Save.  
CHAPTER 7  
To listen to a saved voice memo  
SETTINGS  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Voice memo.  
2. Select the voice memo > OK.  
To send a voice memo using multimedia  
message  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Voice memo.  
Change the display  
Ringtones, Alerts & Tones  
Call options  
2. Select a voice memo > Options > Send message.  
3. Write the message > Send.  
Security  
Msg settings  
Game settings  
Bluetooth  
To rename a saved voice memo  
1. In standby mode, press Menu > Tools & Settings  
> Tools > Voice memo.  
Memory  
2. Select a voice memo > Options > Rename.  
To set other options  
Phone info  
3. Edit name > Save.  
44 Useful Features  
Note:  
To set the caller ID  
To set the background image  
H
CHANGE THE DISPLAY  
To play/stop sound, press Play or Stop.  
1. In standby mode, press Menu > Tools &  
Settings > Display > Graphics > Caller ID.  
1. In standby mode, press Menu > Tools & Settings  
> Display > Themes.  
To set the graphics  
Vibrate mode: Select On or Off > Select.  
To set the wallpaper  
2. Select VMU default > Select.  
2. Select Red, Neutral or Black > Select.  
To set service alerts  
1. In standby mode, press Menu > Tools &  
1. In standby mode, press Menu > Tools & Settings  
> Sounds > Service alerts.  
Settings > Display > Graphics > Wallpapers.  
To change the menu style  
H
RINGTONES, ALERTS & TONES  
2. Select Picture or Video.  
1. In standby mode, press Menu > Tools & Settings  
> Display > Menu style.  
To set call ringtones  
2. Choose Minute beep or Call connect > On or  
Off > Select.  
3. Select the wallpaper image or video clip >  
1. In standby mode, press Menu > Tools & Settings  
> Sounds > My ringtones.  
Select.  
2. Select Graphic type or List type > Select.  
To set the ringer volume  
To set the screensaver timeout  
2. Select a ringtone > Assign.  
To enter a greeting message  
1. In standby mode, press Menu > Tools & Settings  
> Sounds > Volume.  
Note:  
1. In standby mode, press Menu > Tools &  
Settings > Display > Graphics > Screensavers >  
Timeout setting.  
1. In standby mode, press Menu > Tools & Settings  
> Display > Greeting banner.  
To play/stop sound, press Play or Stop.  
2. Select Ringer volume, Voice call or  
Speakerphone > Select.  
3. Select Contact, Group, All contacts or  
All callers > Select.  
2. Edit the greeting banner message, then press  
the Navigation Key down, to select the Font  
color, then press the Navigation Key down, to  
select the Outline color > Save.  
2. Select 5 seconds, 10 seconds, 20 seconds,  
30 seconds or Off > Select.  
Ringer volume: Select Silence All, Vibrate,  
Level 1 ~ Level 5 or  
Ringtone: To Set as ringtone.  
Txt tone: Select All alerts, Message alerts or  
To set the screensaver image  
Level 5 + Vibrate > Select.  
Voicemail > Select.  
To set the contrast display  
Voice call: Select Level 1 ~ Level 5 > Select.  
1. In standby mode, press Menu > Tools &  
Settings > Display > Graphics > Screensavers  
> Screensaver.  
To set msg tones  
Speakerphone: Select Level 1 ~ Level 5 >  
1. In standby mode, press Menu > Tools & Settings  
> Display > Contrast.  
Select.  
1. In standby mode, press Menu > Tools & Settings  
> Sounds > Msg tones.  
2. Select your screensaver image. > Select.  
2. Select Highest, High, Medium, Low or Lowest  
> Select.  
To set the power tone on/off  
Note:  
To preview image, press OK.  
2. Select My ringtones or Vibrate mode > Select.  
1. In standby mode, press Menu > Tools & Settings  
> Sounds > Power tone.  
My ringtones: Select the desired Msg tones  
> Assign. Select All alerts,  
Message alerts or Voicemail  
> Select.  
To set time for backlight  
To set the clock format  
2. Choose Power on tone or Power off tone >  
On or Off > Select.  
1. In standby mode, press Menu > Tools & Settings  
> Display > Backlight.  
1. In standby mode, press Menu > Tools &  
Settings > Display > Graphics > Clock format.  
2. Select LCD or Keypad > 5 seconds, 10 seconds,  
30 seconds, Always on or Disable. > Select.  
2. Select Digital, Analog, Digital+Analog or Off  
> Select.  
46 Settings  
Settings 47  
To lock your phone  
To set the key tone  
External memory  
H
MSG SETTINGS  
1. Press Lock phone.  
1. In standby mode, press Menu > Tools & Settings  
1. In standby mode, press Menu > Tools & Settings  
In standby mode, press Menu > Tools & Settings >  
> Sounds > Key tone.  
> Memory > External memory.  
Msg settings.  
2. Select Lock now, Lock on power on or Unlock  
> Select.  
2. Select Silence All, Level 1 ~ Level 5 > Select.  
2. View the External memory information. >  
For Msg settings, see page 30.  
Done.  
To change the password  
To set the dial sound  
H
GAME SETTINGS  
H
TO SET OTHER OPTIONS  
1. Press Change lock code.  
1. In standby mode, press Menu > Tools & Settings  
> Sounds > Dial sound.  
In standby mode, press Menu > Tools & Settings >  
Game settings.  
Language  
2. Enter New code > Enter again Confirm code  
> Save.  
2. Select DTMF or Instrument > Select.  
For Game settings, see page 40.  
1. In standby mode, press Menu > Tools & Settings  
> Others > Language.  
To edit special numbers  
To set the slide tone  
H
BLUETOOTH  
2. Select English or Español > Select.  
1. Press Special numbers.  
1. In standby mode, press Menu > Tools & Settings  
> Sounds > Slide tone.  
In standby mode, press Menu > Tools & Settings >  
Bluetooth.  
2. Select an existing special number. > Edit >  
Edit the special phone number. > Save.  
Airplane mode  
2. Select On or Off > Select.  
For Bluetooth, see page 52.  
1. In standby mode, press Menu > Tools & Settings  
> Others > Airplane mode.  
To erase special numbers  
H
CALL OPTIONS  
H
MEMORY  
2. Select On or Off > Select.  
1. Press Special numbers.  
In standby mode, press Menu > Tools & Settings >  
Call options.  
Save options  
2. Select an existing special number. > Erase  
> Yes.  
TTY mode  
1. In standby mode, press Menu > Tools & Settings  
For Call Options, see page 19.  
1. In standby mode, press Menu > Tools & Settings  
> Memory > Save options.  
> Others > TTY mode.  
To erase all contact lists  
2. Select Pictures or Videos > Select.  
H
SECURITY  
2. Select Enable TTY or Disable TTY > Select.  
1. Press Erase contacts > Yes.  
3. Select Internal memory or External memory >  
Select.  
To access security menus  
Location  
To erase all downloaded contents  
1. In standby mode, press Menu > Tools & Settings  
> Security.  
1. In standby mode, press Menu > Tools & Settings  
> Others > Location.  
Internal memory  
1. Press Erase downloads > Yes.  
2. Enter your password.  
1. In standby mode, press Menu > Tools & Settings  
> Memory > Internal memory.  
To reset your phone  
2. Select E911 only or Location on > Select.  
Note:  
1. Press Reset phone > Yes.  
The default lock code will be the last 4 digits of your  
phone number.  
2. View the Internal memory information. > Done.  
48 Settings  
Settings 49  
Touch key settings  
1. In standby mode, press Menu > Tools & Settings  
> Others > Touch key settings.  
2. Select Touch sensor level or Vibration.  
Touch sensor level: Select Low, Medium Low,  
Medium, Medium High, High.  
Vibration: Select On or Off.  
CHAPTER 8  
3. Press Select.  
CONNECTIVITY  
Media player  
1. In standby mode, press Menu > Tools & Settings  
> Others > Media player.  
2. Select Play after call or Slide.  
Play after call: Select Resume or Exit.  
Slide: Select Keep play or Exit.  
3. Press Select.  
Bluetooth  
Using the Internet  
VirginXL  
H
PHONE INFO  
My stuff  
To view my phone number  
1. In standby mode, press Menu > Tools & Settings  
> Phone info > My phone number.  
To view SW version info  
1. In standby mode, press Menu > Tools & Settings  
> Phone info > Version info.  
50 Settings  
To add a device  
Pairing is the process that allows the phone to locate,  
establish and register 1-to-1 connection with the target  
device.  
To turn on Discovery Mode  
To review information about the paired  
device  
H
BLUETOOTH  
Bluetooth® technology connectivity enables wire-  
less connections between electronic devices, like  
between your phone and a Bluetooth® headset  
(sold separately). Since devices with Bluetooth®  
connectivity communicate using radio waves, your  
phone and the other device do not need to be in  
direct line-of-sight. The two devices only need to  
be within 10 meters (30 feet) of each other. The  
connection can be subject to interference from  
obstructions such as walls or other electronic devic-  
es. If you want more information on this function,  
visit the Bluetooth® Technology organization  
Web site: https://www.bluetooth.org/. Bluetooth  
and the Bluetooth logo are trademarks owned by  
Bluetooth SIG, Inc.  
1. In standby mode, press Menu > Tools & Settings  
> Bluetooth > Options > Discovery Mode.  
1. In standby mode, press Menu > Tools & Settings  
> Bluetooth > Select device > Options >  
Device info.  
2. Select On or Off > Select.  
1. In standby mode, press Menu > Tools & Settings  
> Bluetooth > New device > OK.  
To name the phone  
To call using a hands-free headset  
Note:  
®
1. In standby mode, press Menu > Tools & Settings  
> Bluetooth > Options > My phone Name.  
If Bluetooth is set to off, “Turn Bluetooth power on?”  
1. Press the button once to call the last person.  
will appear. Press Yes.  
2. Instructions (Place device you are connecting  
to in discoverable mode) will be displayed. >  
Done. Highlight the device and press Pair.  
To answer a call using a hands-free headset  
To set the supported profiles  
1. Press the button once to answer the call.  
1. In standby mode, press Menu > Tools & Settings  
> Bluetooth > Options > Supported Profiles.  
3. In the case of a Bluetooth® headset or  
Bluetooth® carkit, your phone will attempt to  
auto pair with “0000” - 4 zeroes passcode.  
If that passcode is incorrect, your phone will  
prompt you for the correct passcode. Consult  
the Bluetooth® accessory instructions for the  
appropriate passcode.  
H
USING THE INTERNET  
2. Select Headset, Handsfree or Stereo > Select.  
To access the Internet  
To remove a device from the paired list  
1. In standby mode, press Menu > Surf the Web.  
To access the Bluetooth menu  
1. In standby mode, press Menu > Tools & Settings  
> Bluetooth > Select device > Options >  
Remove Device.  
To go to the homepage  
1. In standby mode, press Menu > Tools & Settings  
1. In standby mode, press Menu > Surf the Web >  
Options > Home.  
> Bluetooth.  
4. Enter the passcode and press OK.  
To rename the paired device  
To activate Bluetooth  
The Power feature allows you to turn the Bluetooth  
function on and off.  
Note:  
®
®
To set new bookmarks  
The default passcode may differ depending on Bluetooth  
devices. Please refer to the user guide of the Bluetooth  
device that you wish to use.  
1. In standby mode, press Menu > Tools & Settings  
> Bluetooth > Select device > Options >  
Rename device.  
®
1. In standby mode, press Menu > Surf the Web >  
Options > Mark this page.  
1. In standby mode, press Menu > Tools & Settings  
5. Once pairing is successful, select Yes and press  
OK to connect with the device.  
> Bluetooth.  
2. Press OK.  
To search the service discovery about the  
paired device  
2. Press On/Off.  
6. Once paired, you will see the device listed in  
1. In standby mode, press Menu > Tools & Settings  
> Bluetooth > Select device > Options >  
Service discovery.  
the “New Device” menu.  
52 Connectivity  
Connectivity 53  
To view bookmarks  
To refresh the current page  
To clear cache memory  
H
VirginXL  
1. In standby mode, press Menu > Surf the Web >  
Options > View Bookmarks.  
1. In standby mode, press Menu > Surf the Web >  
Options > Refresh this page.  
1. In standby mode, press Menu > Surf the Web >  
Options > More... > Privacy > Clear Cache.  
VirginXL lets you do all kinds of fun stuff on your  
Virgin Mobile phone. Download the latest games,  
videos, ringtones, and graphics. Keep in touch with  
Mobile IM and Email. Access your favorite  
websites. Connect to social networking sites and  
chat rooms through Social Scene. Even create,  
download, and sell your own ringtones and  
graphics with Studio V. Charges apply.  
2. Select saved Bookmarks by pressing the  
Navigation Key up or down.  
To show the URL on the current page  
To clear saved cookies  
1. In standby mode, press Menu > Surf the Web >  
Options > More... > Show URL.  
1. In standby mode, press Menu > Surf the Web >  
Options > More... > Privacy > Clear Cookies.  
To search web site  
1. In standby mode, press Menu > Surf the Web >  
Options > Search.  
To restart web browser  
To clear saved IDs and Passwords  
Visit www.virginmobileusa.com for details.  
1. In standby mode, press Menu > Surf the Web >  
Options > More... > Restart Browser.  
1. In standby mode, press Menu > Surf the Web  
> Options > More... > Privacy > Clear IDs and  
Passwords.  
To access VirginXL  
To send the current page’s URL information  
via text message  
1. In standby mode, press Menu > VirginXL.  
To view information about Surf the Web  
1. In standby mode, press Menu > Surf the Web  
> Options > Send page... > Select By MMS or  
By SMS.  
Note:  
To clear all saved Web memory  
1. In standby mode, press Menu > Surf the Web >  
Options > More... > About.  
A scroll bar on the right side of the screen indicates that  
there is more text. Scroll down to go to the next screen of  
text. Press the CLR key to move back one screen.  
1. In standby mode, press Menu > Surf the Web >  
Options > More... > Privacy > Clear All.  
To edit home page URL  
To access the web site directly by entering  
the address  
Ending a VirginXL session  
To save download objects  
1. In standby mode, press Menu > Surf the Web  
> Options > More... > Home Page > Edit Home  
Page URL.  
1. Press [  
].  
1. In standby mode, press Menu > Surf the Web >  
Options > More... > Save Item on this page.  
1. In standby mode, press Menu > Surf the Web >  
Options > Go to URL....  
2. Enter the web address > OK.  
To revert to default home page URL  
To select preferences settings  
1. In standby mode, press Menu > Surf the Web  
> Options > More... > Home Page > Revert to  
Default Home Page.  
1. In standby mode, press Menu > Surf the Web >  
Options > More... > Preferences > To set Look  
& Feel, Security, Certificates and Advanced.  
To view visited sites  
1. In standby mode, press Menu > Surf the Web >  
Options > View History.  
To clear saved history  
To exit out of the browser and return to idle  
mode  
2. Move the cursor up and down > Select.  
1. In standby mode, press Menu > Surf the Web >  
Options > More... > Privacy > Clear History.  
1. In standby mode, press Menu > Surf the Web >  
Options > Quit.  
54 Connectivity  
Connectivity 55  
H
MY STUFF  
To access My Ringtones  
1. In standby mode, press Menu > My Stuff >  
My ringtones > Get more ringtones > Go.  
To access My Music  
1. In standby mode, press Menu > My Stuff >  
My music > Select Play all, Playlists or All songs  
> Select.  
CHAPTER 9  
APPENDIX  
To access My Videos  
1. In standby mode, press Menu > My Stuff >  
My videos > Select Play all or All videos > Select.  
To access My Graphics  
1. In standby mode, press Menu > My Stuff >  
My graphics > Get more graphics > Select.  
12 Month limited warranty  
To access My Games  
Safety information for wireless handheld phones  
Safety information for FCC RF exposure  
1. In standby mode, press Menu > My Stuff >  
My games > Get more games > Go.  
SAR information  
FDA consumer update  
Emergency calls  
Compliance with other FCC regulations  
To access My Themes  
1. In standby mode, press Menu > My Stuff >  
My themes > Select Red, Neutral or Black >  
Select.  
General safety  
Antenna  
Battery  
Adapter/Charger  
Recycle your cell phone!  
To download other stuff  
1. In standby mode, press Menu > My Stuff >  
My other stuff > Get more stuff > Go.  
FCC Hearing-Aid Compatibility (HAC) regulations for wireless devices  
U.S.Federal Communications Commission radio frequency interference statement  
FCC compliance information  
56 Connectivity  
(d) Damage resulting from connection to, or use of  
any accessory or other product not approved or  
authorized by the Company;  
or memory data contained in, stored on, or inte-  
grated with any wireless device, whether under  
warranty or not, returned to UTStarcom Personal  
Communications for repair or service.  
ANY OTHER WARRANTY, EXPRESS OR IMPLIED,  
WHATSOEVER.  
H
12 MONTH LIMITED WARRANTY  
UTStarcom Personal Communications (the  
Company) warrants to the original retail purchaser  
of this UTStarcom handheld portable cellular  
telephone, that should this product or any part  
thereof during normal consumer usage and condi-  
tions, be proven defective in material or workman-  
ship that results in product failure within the first  
twelve (12) month period from the date of pur-  
chase, such defect(s) will be repaired or replaced  
(with new or rebuilt parts) at the Company’s  
option, without charge for parts or labor directly  
related to the defect(s).  
THE COMPANY SHALL NOT BE LIABLE FOR THE  
DELAY IN RENDERING SERVICE UNDER THIS  
WARRANTY OR LOSS OF USE DURING THE TIME  
THE PRODUCT IS BEING REPAIRED OR REPLACED.  
(e) Defects in appearance, cosmetic, decorative or  
structural items such as framing and non-opera-  
tive parts;  
To obtain repairs or replacement within the terms  
of this Warranty, the product should be delivered  
with proof of Warranty coverage (e.g. dated bill  
of sale), the consumer’s return address, daytime  
phone number and/or fax number and complete  
description of the problem, transportation  
prepaid, to the Company at the address shown  
below or to the place of purchase for repair or  
replacement processing. In addition, for reference  
to an authorized Warranty station in your area,  
you may telephone in the United States  
(f) Product damaged from external causes such as  
fire, flooding, dirt, sand, weather conditions,  
battery leakage, blown fuse, theft or improper  
usage of any electrical source.  
No person or representative is authorized to  
assume for the Company any liability other than  
expressed herein in connection with the sale of  
this product.  
The Company disclaims liability for removal or  
reinstallation of the product, for geographic  
coverage, for inadequate signal reception by the  
antenna or for communications range or operation  
of the cellular system as a whole.  
Some states or provinces do not allow limitations  
on how long an implied warranty lasts or the  
exclusion or limitation of incidental or consequen-  
tial damage so the above limitation or exclusions  
may not apply to you. This Warranty gives you  
specific legal rights, and you may also have other  
rights, which vary from state to state or province  
to province.  
The antenna, keypad, display, rechargeable bat-  
tery and battery charger, if included, are similarly  
warranted for twelve (12) months from date of  
purchase.  
(800) 229-1235, and in Canada (800) 465-9672  
(in Ontario call 416-695-3060).  
When sending your wireless device to UTStarcom  
Personal Communications for repair or service,  
please note that any personal data or software  
stored on the device may be inadvertently erased  
or altered. Therefore, we strongly recommend  
you make a back up copy of all data and software  
contained on your device before submitting it  
for repair or service. This includes all contact lists,  
downloads (i.e. third-party software applications,  
ringtones, games and graphics) and any other data  
added to your device. In addition, if your wireless  
device utilizes a SIM or Multimedia card, please  
remove the card before submitting the device and  
store for later use when your device is returned.  
UTStarcom Personal Communications is not respon-  
sible for and does not guarantee restoration of  
any third-party software, personal information  
THE EXTENT OF THE COMPANY’S LIABILITY UNDER  
THIS WARRANTY IS LIMITED TO THE REPAIR OR  
REPLACEMENT PROVIDED ABOVE AND, IN NO  
EVENT, SHALL THE COMPANY’S LIABILITY EXCEED  
THE PURCHASE PRICE PAID BY PURCHASER FOR  
THE PRODUCT.  
This Warranty extends only to consumers who  
purchase the product in the United States or  
Canada and it is not transferable or assignable.  
IN USA: UTStarcom Personal Communications  
555 Wireless Blvd.  
Hauppauge, NY 11788  
(800) 229-1235  
This Warranty does not apply to:  
(a) Product subjected to abnormal use or condi-  
tions, accident, mishandling, neglect, unau-  
thorized alteration, misuse, improper installa-  
tion or repair or improper storage;  
IN CANADA: UTStarcom Canada Company  
5535 Eglinton Avenue West  
Suite# 234 Toronto, ON M9C 5K5  
(800) 465-9672  
ANY IMPLIED WARRANTIES, INCLUDING ANY  
IMPLIED WARRANTY OF MERCHANTABILITY OR  
FITNESS FOR A PARTICULAR PURPOSE, SHALL BE  
LIMITED TO THE DURATION OF THIS WRITTEN  
WARRANTY. ANY ACTION FOR BREACH OF  
ANY WARRANTY MUST BE BROUGHT WITHIN A  
PERIOD OF 18 MONTHS FROM DATE OF ORIGINAL  
PURCHASE. IN NO CASE SHALL THE COMPANY BE  
LIABLE FOR ANY SPECIAL CONSEQUENTIAL OR  
INCIDENTAL DAMAGES FOR BREACH OF THIS OR  
(b) Product whose mechanical serial number or  
electronic serial number has been removed,  
altered or defaced.  
H
S
AFETY INFORMATION FOR WIRELESS  
HANDHELD PHONES  
(c) Damage from exposure to moisture, humidity,  
excessive temperatures or extreme environmen-  
tal conditions;  
Read This Information Before Using Your  
Handheld Portable Cellular Telephone  
58 Appendix  
Appendix 59  
signals from your wireless phone. Therefore, use of  
your phone must be restricted in certain situations.  
discuss alternatives).  
Always request and obtain prior consent and  
approval of an authorized airline representative  
before using your phone aboard an aircraft.  
Always follow the instructions of the airline  
representative whenever using your phone  
aboard an aircraft, to prevent any possible  
interference with airborne electronic equipment.  
Driving safety  
Other medical devices  
Talking on the phone while driving is extremely  
dangerous and is illegal in some states. Remember,  
safety comes first. Check the laws and regulations  
on the use of phones in the areas where you drive.  
Always obey them. If you must use your phone  
while driving, please:  
Pacemakers  
If you use any other personal medical device,  
consult the manufacturer of your device to  
determine if they are adequately shielded from  
external RF energy. Your physician may be able  
to assist you in obtaining this information.  
The Health Industry Manufacturers Association  
recommends that a minimum separation of six  
(6”) inches be maintained between a handheld  
wireless phone and a pacemaker to avoid poten-  
tial interference with the pacemaker.  
These recommendations are consistent with the  
independent research by and recommendations  
of Wireless Technology Research.  
Blasting areas  
Give full attention to driving. Driving safely is  
your first responsibility.  
Hospitals and health care facilities  
To avoid interfering with blasting operations,  
turn your phone OFF when in a “blasting area”  
or in areas posted “Turn off two-way radio”.  
Obey all signs and instructions.  
Turn your phone OFF in health care facilities  
when any regulations posted in these areas  
instruct you to do so.  
Use hands-free operation and/or one-touch,  
speed dialing, and auto answer modes.  
Never come closer than six (6) inches to a person  
with a heart pacemaker implant when using  
your phone. Doing so could result in interference  
with the function of the pacemaker.  
Pull off the road and park before making or  
answering a call.  
Hospitals or healthcare facilities may be using  
equipment that could be sensitive to external  
RF energy.  
Potentially explosive atmospheres  
An air bag inflates with great force. DO NOT place  
objects, including either installed or portable wire-  
less equipment, in the area over the air bag or in  
the air bag deployment area. If in-vehicle wireless  
equipment is improperly installed and the air bag  
inflates, serious injury could result.  
Turn your phone OFF when in any area with a  
potentially explosive atmosphere and obey all  
signs and instructions. Sparks in such areas could  
cause an explosion or fire resulting in bodily  
injury or even death.  
Persons with pacemakers:  
Vehicles  
ALWAYS keep the phone more than six inches  
from your pacemaker when the phone is  
turned on.  
RF signals may affect improperly installed or  
inadequately shielded electronic systems in  
motor vehicles. Check with the manufacturer or  
its representative regarding your vehicle. You  
should also consult the manufacturer of any  
equipment that has been added to your vehicle.  
Areas with a potentially explosive atmosphere  
are often, but not always, clearly marked. They  
include fueling areas such as gas stations; below  
deck on boats; fuel or chemical transfer or stor-  
age facilities; vehicles using liquefied petroleum  
gas (such as propane or butane); areas where the  
air contains chemicals or particles, such as grain,  
dust, or metal powders; and any other area  
where you would normally be advised to turn  
off your vehicle’s engine.  
WARNING!  
Failure to follow these instructions could lead to serious  
personal injury and possible property damage.  
Do not carry the phone in a breast pocket.  
Use the ear opposite the pacemaker to  
minimize the potential for interference.  
Electronic devices  
If you have any reason to suspect that  
interference is taking place, turn your phone  
OFF immediately.  
Posted facilities  
Your wireless handheld portable telephone is a  
low power radio transmitter and receiver. When  
it is ON, it receives and also sends out radio fre-  
quency (RF) signals.  
Turn your phone OFF where posted notices so  
require.  
Hearing aids  
Aircraft  
Some digital wireless phones may interfere with  
some hearing aids. In the event of such interfer-  
ence, you may want to consult your service  
provider (or call the customer service line to  
FCC regulations prohibit using your phone while  
in the air. Turn your phone OFF before boarding  
an aircraft.  
Most modern electronic equipment is shielded  
from RF energy. However, certain electronic  
equipment may not be shielded against the RF  
60 Appendix  
Appendix 61  
must be tested and certified to the FCC that it does  
not exceed the limit established by the govern-  
ment adopted requirement for safe exposure. The  
tests are performed in positions and locations  
(e.g., at the ear and worn on the body) as required  
by the FCC for each model.  
standard incorporates a substantial margin of  
safety to give additional protection for the public  
and to account for any variations in measurements.  
H
S
AFETY INFORMATION FOR FCC RF  
H
SAR INFORMATION  
EXPOSURE  
This model phone meets the government’s  
requirements for exposure to radiowaves.  
WARNING! Read this Information before Using  
Precautions  
H
F
DA CONSUMER UPDATE  
Your wireless phone is a radio transmitter and  
receiver. It is designed and manufactured not  
to exceed the emission limits for exposure to  
radiofrequency (RF) energy set by the Federal  
Communications Commission of the U.S.  
Government. These limits are part of comprehen-  
sive guidelines and establish permitted levels of RF  
energy for the general population. The guidelines  
are based on standards that were developed by  
independent scientific organizations through peri-  
odic and thorough evaluation of scientific studies.  
The standards include a substantial safety margin  
designed to assure the safety of all persons,  
regardless of age and health.  
U.S. Food and Drug Administration  
Cell Phone Facts Consumer  
Information on Wireless Phones  
In August 1996 the Federal Communications  
Commission (FCC) of the United States with its  
action in Report and Order FCC 96-326 adopted an  
updated safety standard for human exposure to  
radio frequency electromagnetic energy emitted  
by FCC regulated transmitters. Those guidelines are  
consistent with the safety standard previously set  
by both U.S. and international standards bodies.  
The design of this phone complies with the FCC  
guidelines and these international standards.  
The highest SAR value for this model phone when  
tested for use at the ear is 1.26 W/kg PCS Head  
SAR and when worn on the body, as described in  
this user guide, is 0.243 W/kg PCS Body SAR.  
(Body-worn measurements differ among phone  
models, depending upon available accessories and  
FCC requirements).  
1. What kinds of phones are the subject of this  
update?  
The term “wireless phone” refers here to handheld  
wireless phones with built-in antennas, often  
called “cell,” “mobile,” or “PCS” phones. These  
types of wireless phones can expose the user to  
measurable radiofrequency energy (RF) because  
of the short distance between the phone and  
the user’s head. These RF exposures are limited  
by Federal Communications Commission safety  
guidelines that were developed with the advice of  
FDA and other federal health and safety agencies.  
When the phone is located at greater distances  
from the user, the exposure to RF is drastically  
lower because a person’s RF exposure decreases  
rapidly with increasing distance from the source.  
The so-called “cordless phones,” which have a base  
unit connected to the telephone wiring in a house,  
typically operate at far lower power levels, and  
thus produce RF exposures well within the FCC’s  
compliance limits.  
While there may be differences between the SAR  
levels of various phones and at various positions,  
they all meet the government requirement for safe  
exposure.  
Body-Worn operation  
The FCC has granted an Equipment Authorization  
for this model phone with all reported SAR levels  
evaluated as in compliance with the FCC RF  
exposure guidelines. SAR information on this  
model phone is on file with the FCC and can be  
found under the Display Grant section of  
http://www.fcc.gov/oet/fccid after searching on  
PP4IM.  
This device was tested for typical body-worn  
operations with the back of the phone kept 2.2  
cm. from the body with a beltclip that contains  
metallic components. To maintain compliance with  
FCC RF exposure requirements, use only belt-clips,  
holsters or similar accessories with which this  
device was tested.  
The exposure standard for wireless mobile phones  
employs a unit of measurement known as the  
Specific Absorption Rate, or SAR. The SAR limit  
set by the FCC is 1.6 W/kg. * Tests for SAR are con-  
ducted with the phone transmitting at its highest  
certified power level in all tested frequency bands.  
Although the SAR is determined at the highest  
certified power level, the actual SAR level of the  
phone while operating can be well below the max-  
imum value. This is because the phone is designed  
to operate at multiple power levels so as to use  
only the power required to reach the network. In  
general, the closer you are to a wireless base sta-  
tion antenna, the lower the power output. Before  
a phone model is available for sale to the public, it  
The use of accessories that do not satisfy these  
requirements may not comply with FCC RF  
exposure requirements, and should be avoided.  
Additional information on Specific Absorption  
Rates (SAR) can be found on the Cellular  
Telecommunications & Internet Association (CTIA)  
For more information about RF exposure, please  
visit the FCC website at www.fcc.gov.  
* In the United States and Canada, the SAR limit  
for mobile phones used by the public is 1.6 watts/  
kg (W/kg) averaged over one gram of tissue. The  
2. Do wireless phones pose a health hazard?  
The available scientific evidence does not show  
62 Appendix  
Appendix 63  
that any health problems are associated with  
using wireless phones. There is no proof, however,  
that wireless phones are absolutely safe. Wireless  
phones emit low levels of radiofrequency energy  
(RF) in the microwave range while being used.  
They also emit very low levels of RF when in the  
standby mode. Whereas high levels of RF can pro-  
duce health effects (by heating tissue), exposure to  
low level RF that does not produce heating effects  
causes no known adverse health effects. Many  
studies of low level RF exposures have not found  
any biological effects. Some studies have suggest-  
ed that some biological effects may occur, but such  
findings have not been confirmed by additional  
research. In some cases, other researchers have had  
difficulty in reproducing those studies, or in deter-  
mining the reasons for inconsistent results.  
phone industry to take a number of steps, includ-  
ing the following:  
comply with FCC safety guidelines that limit RF  
exposure.  
that are needed. Lifetime animal exposure studies  
could be completed in a few years.  
Support needed research into possible biologi-  
cal effects of RF of the type emitted by wireless  
phones;  
FCC relies on FDA and other health agencies for  
safety questions about wireless phones.  
However, very large numbers of animals would  
be needed to provide reliable proof of a cancer  
promoting effect if one exists. Epidemiological  
studies can provide data that is directly applicable  
to human populations, but 10 or more years’ fol-  
low-up may be needed to provide answers about  
some health effects, such as cancer. This is because  
the interval between the time of exposure to a  
cancer-causing agent and the time tumors develop  
- if they do - may be many, many years.  
The interpretation of epidemiological studies is  
hampered by difficulties in measuring actual RF  
exposure during day-to-day use of wireless phones.  
Many factors affect this measurement, such as the  
angle at which the phone is held, or which model  
of phone is used.  
FCC also regulates the base stations that the  
wireless phone networks rely upon. While these  
base stations operate at higher power than do the  
wireless phones themselves, the RF exposures that  
people get from these base stations are typically  
thousands of times lower than those they can get  
from wireless phones. Base stations are thus not  
the primary subject of the safety questions  
discussed in this document.  
Design wireless phones in a way that minimizes  
any RF exposure to the user that is not neces-  
sary for device function; and  
Cooperate in providing users of wireless phones  
with the best possible information on possible  
effects of wireless phone use on human health.  
FDA belongs to an interagency working group  
of the federal agencies that have responsibil-  
ity for different aspects of RF safety to ensure  
coordinated efforts at the federal level. The fol-  
lowing agencies belong to this working group:  
4. What are the results of the research done  
already?  
The research done thus far has produced  
National Institute for Occupational Safety and  
Health  
conflicting results, and many studies have suffered  
from flaws in their research methods. Animal  
experiments investigating the effects of  
radiofrequency energy (RF) exposures characteristic  
of wireless phones have yielded conflicting results  
that often cannot be repeated in other labora-  
tories. A few animal studies, however, have sug-  
gested that low levels of RF could accelerate the  
development of cancer in laboratory animals.  
3. What is FDA’s role concerning the safety of  
wireless phones?  
6. What is FDA doing to find out more about the  
possible health effects of wireless phone RF?  
Environmental Protection Agency  
Under the law, FDA does not review the safety of  
radiation-emitting consumer products such as wire-  
less phones before they can be sold, as it does with  
new drugs or medical devices. However, the agen-  
cy has authority to take action if wireless phones  
are shown to emit radiofrequency energy (RF) at a  
level that is hazardous to the user. In such a case,  
FDA could require the manufacturers of wireless  
phones to notify users of the health hazard and  
to repair, replace or recall the phones so that the  
hazard no longer exists.  
Federal Communications Commission  
FDA is working with the U.S. National Toxicology  
Program and with groups of investigators around  
the world to ensure that high priority animal stud-  
ies are conducted to address important questions  
about the effects of exposure to radiofrequency  
energy (RF).  
Occupational Safety and Health  
Administration  
National Telecommunications and  
Information Administration  
The National Institutes of Health participates in  
some interagency working group activities, as well.  
5. What research is needed to decide whether RF  
exposure from wireless phones poses a health  
risk?  
FDA has been a leading participant in the World  
Health Organization International Electromagnetic  
Fields (EMF) Project since its inception in 1996.  
An influential result of this work has been the  
development of a detailed agenda of research  
needs that has driven the establishment of new  
FDA shares regulatory responsibilities for  
wireless phones with the Federal Communications  
Commission (FCC).  
A combination of laboratory studies and  
epidemiological studies of people actually using  
wireless phones would provide some of the data  
Although the existing scientific data do not justify  
FDA regulatory actions, FDA has urged the wireless  
All phones that are sold in the United States must  
64 Appendix  
Appendix 65  
research programs around the world. The Project  
has also helped develop a series of public informa-  
tion documents on EMF issues.  
the RF, since the exposure level drops off dra-  
matically with distance. For example, you could  
use a headset and carry the wireless phone  
away from your body or use a wireless phone  
connected to a remote antenna.  
9. Do hands-free kits for wireless phones reduce  
risks from exposure to RF emissions?  
ence (EMI) of implanted cardiac pacemakers and  
defibrillators from wireless telephones. This test  
method is now part of a standard sponsored by  
the Association for the Advancement of Medical  
instrumentation (AAMI). The final draft, a joint  
effort by FDA, medical device manufacturers, and  
many other groups, was completed in late 2000.  
This standard will allow manufacturers to ensure  
that cardiac pacemakers and defibrillators are safe  
from wireless phone EMI.  
Since there are no known risks from exposure to  
RF emissions from wireless phones, there is no  
reason to believe that hands-free kits reduce risks.  
Hands-free kits can be used with wireless phones  
for convenience and comfort. These systems reduce  
the absorption of RF energy in the head be believe  
that accessories that claim to shield the head from  
those emissions reduce risks. Some products that  
claim to shield the user from RF absorption use  
special phone cases, while others involve nothing  
more than a metallic accessory attached to the  
phone. Studies have shown that these products  
generally do not work as advertised. Unlike  
FDA and the Cellular Telecommunications  
& Internet Association (CTIA) have a formal  
Cooperative Research and Development  
Again, the scientific data do not demonstrate that  
wireless phones are harmful. But if you are con-  
cerned about the RF exposure from these products,  
you can use measures like those described above  
to reduce your RF exposure from wireless phone  
use.  
Agreement (CRADA) to do research on wireless  
phone safety. FDA provides the scientific oversight,  
obtaining input from experts in government,  
industry, and academic organizations. CTIA-  
funded research is conducted through contracts  
to independent investigators. The initial research  
will include both laboratory studies and studies of  
wireless phone users. The CRADA will also include  
a broad assessment of additional research needs  
in the context of the latest research developments  
around the world.  
FDA has tested hearing aids for interference from  
handheld wireless phones and helped develop  
a voluntary standard sponsored by the Institute  
of Electrical and Electronic Engineers (IEEE). This  
standard specifies test methods and performance  
requirements for hearing aids and wireless phones  
so that no interference occurs when a person uses  
a “compatible” phone and a “compatible” hearing  
aid at the same time. This standard was approved  
by the IEEE in 2000.  
8. What about children using wireless phones?  
The scientific evidence does not show a danger  
to users of wireless phones, including children  
and teenagers. If you want to take steps to lower  
exposure to radiofrequency energy (RF), the  
measures described above would apply to children  
and teenagers using wireless phones. Reducing  
the time of wireless phone use and increasing the  
distance between the user and the RF source will  
reduce RF exposure.  
“hand-free” kits, these so-called “shields” may  
interfere with proper operation of the phone.  
The phone may be forced to boost its power  
to compensate, leading to an increase in RF  
absorption. In February 2002, the Federal trade  
Commission (FTC) charged two companies that  
sold devices that claimed to protect wireless  
phone users from radiation with making false and  
unsubstantiated claims. According to FTC, these  
defendants lacked a reasonable basis to substanti-  
ate their claim.  
7. What steps can I take to reduce my exposure to  
radiofrequency energy from my wireless phone?  
If there is a risk from these products--and at this  
point we do not know that there is--it is probably  
very small.  
FDA continues to monitor the use of wireless  
phones for possible interactions with other medical  
devices. Should harmful interference be found to  
occur, FDA will conduct testing to assess the inter-  
ference and work to resolve the problem.  
Some groups sponsored by other national govern-  
ments have advised that children be discouraged  
from using wireless phones at all. For example,  
the government in the United Kingdom distrib-  
uted leaflets containing such a recommendation  
in December 2000. They noted that no evidence  
exists that using a wireless phone causes brain  
tumors or other ill effects. Their recommendation  
to limit wireless phone use by children was strictly  
precautionary; it was not based on scientific evi-  
dence that any health hazard exists.  
But if you are concerned about avoiding even  
potential risks, you can take a few simple steps  
to minimize your exposure to radiofrequency  
energy (RF). Since time is a key factor in how much  
exposure a person receives, reducing the amount  
of time spent using a wireless phone will reduce  
RF exposure.  
Updated July 29, 2003  
For more information, please visit the FDA website  
10. What about wireless phone interference with  
medical equipment?  
Radiofrequency energy (RF) from wireless phones  
can interact with some electronic devices.  
For this reason, FDA helped develop a detailed  
test method to measure electromagnetic interfer-  
If you must conduct extended conversations by  
wireless phone every day, you could place more  
distance between your body and the source of  
66 Appendix  
Appendix 67  
The UTStarcom CDM8964VM is an ALI-capable  
phone equipped with a GPS (Global Positioning  
System) receiver supporting a satellite-based GPS  
ALI-capable network to comply with the FCC’s ALI  
requirements.  
To call “911” in “Phone Lock” or “Restrict” mode  
H
E
MERGENCY CALLS  
H
GENERAL SAFETY  
1. Enter  
,
,
.
Never rely solely upon your wireless phone for  
essential communications (e.g., medical emergen-  
cies), if it can be avoided, since a wireless phone  
requires a complex combination of radio signals,  
relay stations and landline networks for its  
operation. Consequently, emergency calls may not  
always be possible under all conditions on all wire-  
less phone systems. Your wireless phone, however,  
may sometimes be the only available means of  
communication at the scene of an accident. When  
making an emergency call, always give the recipi-  
ent all necessary information as accurately as pos-  
sible. Never terminate an emergency call until you  
have received clearance to do so.  
PRECAUTIONS  
2. Press  
. “911” and “Emergency” will appear  
Your Handheld Portable Telephone is a high  
quality piece of equipment. Before operating, read  
all instructions and cautionary markings on the  
product, battery and adapter/charger.  
on the screen.  
The network compliance with the above FCC  
requirements is dependent on: (a) the use of  
digital technology by the wireless network; (b)  
GPS satellite signals being able to reach the phone  
(such transmissions do not always work indoors,  
for example) ; and (c) phone signals reaching  
wireless “base stations” (atmospheric and environ-  
mental conditions may cause variations in phone  
receiving signal strength).  
H COMPLIANCE WITH OTHER FCC  
REGULATIONS  
Failure to follow the directions below could result  
in serious bodily injury and/or property damage  
due to battery liquid leakage, fire or rupture.  
OPERATING PROCEDURES  
Never violate any of the following Rules and  
Regulations of the FCC when using your Cellular  
Phone. Such violations are punishable by fine,  
imprisonment or both.  
DO NOT use or store this equipment in a place  
where it will be exposed to high temperatures,  
such as near an open flame or heat-emitting  
equipment.  
Never use your Cellular Phone to send false  
distress calls.  
Also the transmission of the ALI information is  
subject, in part, to system constraints within the  
wireless network to which the E911 signal is trans-  
mitted and over which UTStarcom has no control.  
DO NOT drop your device or subject it to severe  
shock. When not using, lay down the unit to  
avoid possible damage due to instability.  
FCC ENHANCED 911 (E911) RULES  
Background  
Never wiretap or otherwise intercept a phone  
call, unless you have first obtained the consent  
of the parties participating in the call.  
DO NOT expose this equipment to rain or  
spilled beverages.  
Finally, customers are advised that the UTStarcom  
CDM8964VM ALI capability is to be used for E911  
purposes only.  
The Federal Communications Commission (FCC)  
requires wireless carriers to transmit specific lati-  
tude and longitude location (Automatic Location  
Identification = ALI) information as well as “911”  
calls to Public Safety Answering Points (PSAPs)  
to identify the location of the caller in case of  
emergency.  
Never make any anonymous calls to annoy,  
harass, or molest other people.  
DO NOT use unauthorized accessories.  
DO NOT disassemble the phone or its accesso-  
ries. If service or repair is required, return to an  
authorized UTStarcom cellular service center.  
If unit is disassembled, the risk of electric shock  
or fire may result.  
This feature allows you to place an emergency call  
even if your phone is in “Phone Lock” or “Restrict”  
mode when you dial the preprogrammed emer-  
gency number, 911, #911, or *911. It also operates  
in out-of-service areas.  
Never charge another account without  
authorization, to avoid payment for service.  
Never willfully or maliciously interfere with any  
other radio communications.  
Generally, the rules require that carriers identify  
an E911 caller’s location within 50 meters of the  
actual location for 67 percent of calls and within  
150 meters of the actual location for 95 percent  
of calls.  
Never refuse to yield the line when informed  
that it is needed for an Emergency Call. Also,  
never take over a line by stating falsely that it  
is needed for an emergency.  
The phone maintains emergency mode until you  
press after disconnecting an emergency call. In  
emergency call mode, the phone can receive an  
incoming call from any available system.  
H
ANTENNA  
ANTENNA SAFETY  
Use only the supplied or an approved replacement  
antenna. Unauthorized antennas, modifications, or  
attachments could impair call quality, damage the  
UTStarcom CDM8964VM ALI Capability.  
68 Appendix  
Appendix 69  
phone, or result in violation of FCC regulations.  
Please contact your local dealer for replacement  
antenna.  
Purchase a new battery when its operating time  
gradually decreases after fully charging.  
disconnect the charger from the power source  
when it is not in use.  
H ADAPTER/CHARGER  
CHARGER  
Properly dispose of the battery according to  
local regulations.  
H
RECYCLE YOUR CELL PHONE!  
The charger designed by UTStarcom for this unit  
requires the use of a standard 120 V AC power  
source for its operation.  
Do not use the phone with a damaged antenna. If  
a damaged antenna comes into contact with the  
skin, a minor burn may result. Please contact your  
local dealer for replacement antenna.  
Carriers marketing this cell phone have an in-store  
phone take-back program. Consumers can drop off  
their used wireless devices to specified carrier retail  
outlets for recycling purposes. For a list of carrier  
members and collection sites, visit the cellular  
industry’s recycling website  
DON’Ts  
Never attempt to disassemble or repair a  
charger.  
Don’t attempt to disassemble the battery – it is  
a sealed unit with no serviceable parts.  
H
BATTERY  
Never use a charger if it has a damaged or  
worn power cord or plug. Always contact a  
UTStarcom authorized service center, if repair  
or replacement is required.  
Don’t expose the battery terminals to any other  
metal object (e.g., by carrying it in your pocket  
or purse with other metallic objects such as  
coins, clips and pens). This can short circuit and  
critically damage the battery.  
BATTERY SAFETY  
Your device uses a removable and rechargeable  
lithium ion battery. Please contact customer service  
for assistance should you need a replacement  
battery.  
To mail in your old wireless device to UTStarcom  
Personal Communications for recycling purposes,  
simply package your old wireless device and any  
accessories (including discharged batteries) in  
appropriate shipping materials and mail to:  
Never alter the AC cord or plug on your char-  
ger. If the plug will not fit into the available  
outlet, have a proper outlet installed by a  
qualified electrician.  
Don’t leave the battery in hot or cold  
temperatures. This could significantly reduce  
the capacity and lifetime of the battery.  
DOs  
For Recycling UTStarcom Personal Communications  
LLC 555 Wireless Blvd. Hauppauge, NY 11788  
Wireless phones also can be donated to the  
Wireless Foundation’s DONATE A PHONE® CALL TO  
PROTECT® campaign. This charitable cause collects  
wireless phones to benefit victims of domestic vio-  
lence. All donated phones are tax deductible. You  
may mail the phone to:  
Never allow any liquids or water to spill on the  
charger when it is connected to an AC power  
source. Always use the authorized UTStarcom  
charger to avoid any risk of bodily injury or  
damage to your cellular phone or battery.  
Don’t dispose of the battery in a fire.  
Only use the battery and charger approved by  
the manufacturer.  
Lithium ion batteries are recyclable. When you  
replace your built-in battery, please request the  
repair center to recycle the battery in accordance  
with RBRC standards. When disposing of the bat-  
tery by yourself, please call RBRC at (800) 822-8837  
for proper disposal tips.  
Only use the battery for its original purpose.  
Try to keep batteries in a temperature between  
41°F (5°C) and 95°F (35°C).  
Never attempt to connect or disconnect the  
charger with wet hands. Always unplug the  
charger from the power source before attempt-  
ing any cleaning. Always use a soft cloth damp-  
ened with water to clean the equipment, after  
it has been unplugged.  
If the battery is stored in temperatures above  
or below the recommended range, give it time  
to warm up or cool down before using.  
Never touch any fluid that might leak from the  
built-in battery. Such liquid could cause injury  
to the skin or eyes. Should the liquid come into  
contact with the eyes, irrigate the eyes thoroughly  
with clean water and immediately seek medi-  
cal attention. In the event the liquid comes into  
contact with the skin or clothing, wash it away  
immediately with clean water.  
CALL TO PROTECT2555 Bishop Circle WestDexter,  
MI 48130 - or drop the phone off at a local col-  
lection center. For a list of collection centers, visit  
cfm  
Completely drain the battery before recharg-  
ing. It may take one to four days to completely  
drain.  
Handling the cord on this product or cords associ-  
ated with accessories sold with this product, will  
expose you to lead, a chemical known to the State  
of California to cause birth defects or other repro-  
ductive harm. Wash hands after handling. Always  
Store the discharged battery in a cool, dark,  
and dry place.  
© 2008 UTStarcom Personal Communications  
LLC. All rights reserved. UTStarcom is a registered  
trademark and the UTStarcom logo is a trademark  
70 Appendix  
Appendix 71  
of UTStarcom, Inc. and its subsidiaries.  
device users find phones that may be compatible  
with their hearing devices. Not all phones have  
been rated. Phones that are rated have the rating  
on their box or a label located on the box.  
this context is defined as a signal quality that is  
acceptable for normal operation.  
H
U.S.FEDERAL COMMUNICATIONS  
COMMISSION RADIO FREQUENCY  
INTERFERENCE STATEMENT  
VIRGIN and the Virgin Signature logo are  
registered trademarks of Virgin Enterprises Limited  
and are used under license.  
The M mark is intended to be synonymous  
with the U mark. The T mark is intended to  
be synonymous with the UT mark. The M and  
T marks are recommended by the Alliance for  
Telecommunications Industries Solutions (ATIS). The  
U and UT marks are referenced in Section 20.19 of  
the FCC Rules. The HAC rating and measurement  
procedure are described in the American National  
Standards Institute (ANSI) C63.19 standard.  
INFORMATION TO THE USER  
The ratings are not guarantees. Results will vary  
depending on the user’s hearing device and hear-  
ing loss. If your hearing device happens to be  
vulnerable to interference, you may not be able to  
use a rated phone successfully.  
Bluetooth is a trademark of Bluetooth SIG, Inc.  
Trademarks are owned by Bluetooth SIG, Inc. All  
other trademarks are the property of their  
respective owners.  
NOTE: This equipment has been tested and found  
to comply with the limits for a Class B digital  
device pursuant to Part 15 of the FCC Rules. These  
limits are designed to provide reasonable protec-  
tion against harmful Interference in a residential  
installation This equipment generates, uses, and  
can radiate radio frequency energy and, if not  
installed and used in accordance with the instruc-  
tions, may cause harmful interference to radio  
communications. However, there is no guarantee  
that interference will not occur in a particular  
installation. If this equipment does cause harmful  
interference to radio or television reception, which  
can be determined by turning the equipment off  
and on, the user is encouraged to try to correct  
the interference by one or more of the following  
measures:  
H
F
CC HEARING-AID COMPATIBILITY  
Trying out the phone with your hearing device  
is the best way to evaluate it for your personal  
needs.  
(HAC) REGULATIONS FOR WIRELESS  
DEVICES  
For information about hearing aids and digital  
wireless phones  
M-Ratings: Phones rated M3 or  
M4 meet FCC requirements and  
are likely to generate less inter-  
ference to hearing devices than  
THIS PHONE HAS A HAC RATING OF M3  
Fcc Hearing Aid Compatibility and Volume  
Control  
On July 10, 2003, the U.S. Federal Communications  
Commission (FCC) Report and Order in WT Docket  
01-309 modified the exception of wireless phones  
under the Hearing Aid Compatibility Act of 1988  
(HAC Act) to require digital wireless phones be  
compatible with hearing-aids. The intent of the  
HAC Act is to ensure reasonable access to telecom-  
munications services for persons with hearing  
disabilities.  
M3  
M2  
5
phones that are not labeled.  
M4 is the better/higher of the two ratings.  
Gallaudet University, RERC  
Hearing devices may also be rated. Your hearing  
device manufacturer or hearing health profes-  
Self Help for Hard of Hearing People Inc.  
[SHHH]  
sional may help you find this rating. Higher ratings  
mean that the hearing device is relatively immune  
to interference noise. The hearing aid and wireless  
phone rating values are then added together. A  
sum of 5 is considered acceptable for normal use.  
A sum of 6 is considered for best use.  
Reorient or relocate the receiving antenna.  
Increase the separation between the  
equipment and receiver.  
The Hearing Aid Compatibility FCC Order  
http://hraunfoss.fcc.gov/edocs_public/attach‐  
match/FCC‐03‐168A1.pdf  
While some wireless phones are used near some  
hearing devices (hearing aids and cochlear  
implants), users may detect a buzzing, humming,  
or whining noise. Some hearing devices are more  
immune than others to this interference noise, and  
phones also vary in the amount of interference  
they generate.  
Connect the equipment into an outlet of a  
circuit different from that to which the receiver  
is connected.  
In the above example, if a hearing aid meets the  
M2 level rating and the wireless phone meets the  
M3 level rating, the sum of the two values equal  
M5. This should provide the hearing aid user with  
“Normal usage” while using their hearing aid with  
the particular wireless phone. “Normal usage” in  
Consult the dealer or an experienced radio/TV  
technician for assistance.  
The wireless telephone industry has developed a  
rating system for wireless phones to assist hearing  
72 Appendix  
Appendix 73  
Changes or modifications not expressly approved  
by the party responsible for Compliance could void  
the user’s authority to operate the equipment.  
Connecting of peripherals requires the use of  
grounded shielded signal cables.  
H
FCC COMPLIANCE INFORMATION  
This device complies with Part 15 of FCC Rules.  
Operation is subject to the following two  
conditions:  
(1) This device may not cause harmful  
interference, and  
(2) This device must accept any interference  
received, including interference that may cause  
undesired operation.  
74 Appendix  
Appendix 75  

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