TDK 3300 ICP User Manual

NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP with  
Mitel Networks 5220 IP Phone emulation  
Setup and Administration  
Part Number: 72-1084-02  
Issue B  
SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Table of Contents  
1. ABOUT THIS DOCUMENT  
1.1 Contacting SpectraLink  
1.2 Icons and Conventions  
4
4
4
2. SPECTRALINK E340/I640 WIRELESS TELEPHONE OVERVIEW  
2.1 Quick Start Guide  
5
6
7
8
2.2 System Diagram  
2.3 System Components  
3. THE NETLINK E340/I640 WIRELESS TELEPHONE  
3.1 Specifications  
10  
10  
11  
3.2 The Display  
4. NETLINK E340/I640 WIRELESS TELEPHONE CONFIGURATION  
4.1 The Admin Menu  
12  
12  
20  
4.2 User-defined Preferences  
5. LICENSE MANAGEMENT  
5.1 Requirements  
22  
22  
22  
5.2 Configuration Process  
6. MITEL NETWORKS VOIP INTEGRATION FACTORS  
24  
7. FEATURE PROGRAMMING  
7.1 Feature Assignment  
7.2 Feature Access  
26  
27  
28  
8. TESTING A WIRELESS TELEPHONE  
30  
9. CERTIFYING THE NETLINK E340/I640 WIRELESS TELEPHONES  
9.1 Site Certification  
31  
31  
31  
33  
9.2 Site Survey Mode  
9.3 Solving Coverage Issues  
10. SOFTWARE MAINTENANCE  
34  
10.1 Upgrading Wireless Telephones  
34  
11. TROUBLESHOOTING WIRELESS TELEPHONE PROBLEMS  
11.1 Access Point Problems  
36  
36  
36  
37  
11.2 Configuration Problems  
11.3 Wireless Telephone Status Messages  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
1. About This Document  
This document explains how to configure and maintain the SpectraLink e340/i640  
Wireless Telephone within the Mitel Networks 3300 Integrated Communications  
Platform (ICP).  
1.1 Contacting SpectraLink  
SpectraLink wants you to have a successful installation. If you have questions please  
contact our Customer Support Hotline at (800) 775-5330. The Hotline is open Monday  
through Friday, 6:00 AM to 6:00 PM Mountain Time.  
1.2 Icons and Conventions  
This manual uses the following icons and conventions.  
Caution! Follow these instructions carefully to avoid danger.  
Note these instructions carefully.  
This typeface indicates a key, label, or button on SpectraLink hardware.  
NORM  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
2. SpectraLink e340/i640 Wireless  
Telephone Overview  
The SpectraLink e340/i640 Wireless Telephone is a mobile handset for workplace IP  
telephone systems. The Wireless Telephone operates over an 802.11b wireless Ethernet  
LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly  
integrating with the Nortel IP telephony system, Wireless Telephone users are provided  
with high-quality mobile voice communications throughout the workplace. The Wireless  
Telephone gives users the freedom to roam throughout the workplace while providing all  
the features and functionality of an IP desk phone.  
The NetLink e340/i640 Wireless Telephone provides a wireless extension to the Mitel  
Networks 3300 ICP VoIP solutions. The Wireless Telephone supports the MiNET  
protocol, a proprietary protocol developed by Mitel Networks for communication  
between a Mitel Networks IP phone and a Mitel Networks PBX.  
The Wireless Telephones reside on the wireless LAN with other wireless devices using  
Direct Sequence Spread Spectrum (DSSS) radio technology. The handset radio transmits  
and receives packets at up to 11Mb/s. The SpectraLink e340/i640 Wireless Telephone  
supports Wired Equivalent Privacy (WEP) as defined by the 802.11b specification.  
SpectraLink offers the product with both 40-bit and 128-bit encryption. WEP increases  
the security of the wireless LAN to a level similar to a wired Ethernet LAN.  
IP multicast addresses are used by the SpectraLink i640 Wireless  
Telephone system. This requires that multicasting be enabled on the  
subnet used for the NetLink Wireless Telephones, SVP Server, and  
Telephony Gateways.  
Routers are typically configured with filters to prevent multicast traffic  
from flowing outside of specific domains. The wireless LAN can be  
placed on a separate VLAN or subnet to reduce the effects of broadcast  
and multicast traffic from devices in other network segments.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
2.1 Quick Start Guide  
1. A wireless LAN must be properly configured and operational through the use of  
802.11b wireless access points (APs) listed on the NetLink Wireless Telephone  
Access Point Compatibility matrix.  
2. A TFTP Server must be available on the network in order to load the appropriate  
software into the Wireless Telephones. See the License Management section for  
detailed instructions for loading software on Wireless Telephones.  
3. The supported Mitel Networks VoIP solution must be connected to your network  
and completely operational.  
4. The NetLink SVP Server, which facilitates the QoS on the wireless LAN for the  
Wireless Telephones, must be on the same subnet as the Wireless Telephones and  
have the proper versions of software.  
NetLink SVP Server software.  
Ensure you have the following versions:  
173 svp100.toc  
174  
zvmlinux  
175 flashfs  
5. Configure your Wireless Telephone to ensure that it is associated with the  
Wireless LAN, has the appropriate software, and has the correct IP Address for  
the supported Mitel Networks IP telephony system. See the License Management  
section for detailed instructions for loading software onto Wireless Telephones.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
2.2 System Diagram  
The following diagram shows the SpectraLink components residing on a network with  
the Mitel Networks IP telephony system, access points (APs), and wireless LAN Ethernet  
Switched Hub:  
Access Point  
TFTP Server  
SVP Server  
Ethernet switch  
Wireless  
Telephones  
Access Point  
Mitel IP system  
optional  
Wireless  
POS  
PSTN  
or  
PBX  
Mitel IP  
Phones  
Wireless  
Telephones  
Ethernet cable  
Phone cable  
Device supplied by  
SpectraLink  
(Mitel Networks IP telephony server architecture example)  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
2.3 System Components  
NetLink e340 Wireless Telephone – The NetLink e340 Wireless Telephone is a  
lightweight, durable handset specifically designed for mobile workplace use within a  
facility using the supported Mitel Networks IP telephony system and 802.11b APs in  
a wireless LAN.  
NetLink i640 Wireless Telephone – The NetLink i640 Wireless Telephone offers a  
durable design with push-to-talk functionality.  
Wireless Telephone functionality is provided by emulating the Mitel Networks 5220  
Internet Telephone. Among other features, the Wireless Telephone can receive calls  
directly, receive transferred calls, transfer calls to other extensions, and make outside  
and long distance calls (subject to the restrictions applied in your facility.) The  
Wireless Telephones are to be used on-premises; they are not cellular or satellite  
phones.  
NetLink e340/i640 Wireless Telephones use Direct Sequence Spread Spectrum radio  
technology (DSSS) to transmit audio packets over wireless LAN APs that support  
SpectraLink Voice Priority (SVP).  
NetLink SVP Server – SpectraLink Voice Priority (SVP) is the SpectraLink quality  
of service (QoS) mechanism that is implemented in the Wireless Telephone and AP  
to enhance voice quality over the wireless network. SVP gives preference to voice  
packets over data packets on the wireless medium, increasing the probability that all  
voice packets are transmitted efficiently and with minimum or no delay. SVP is fully  
compatible with the IEEE 802.11b standards.  
The NetLink SVP Server is an Ethernet LAN appliance that works with the AP to  
provide QoS on the wireless LAN. All MiNET packets to and from the SpectraLink  
e340/i640 Wireless Telephones pass through the NetLink SVP Server and are  
encapsulated for prioritization as they are routed to and from the supported Mitel  
Networks VoIP solution or other Wireless Telephone.  
SVP is required for QoS because the current IEEE 802.11b wireless LAN standard  
provides no mechanism for differentiating audio packets from data packets. This  
standard is undergoing revision to version 802.11e to provide all the functionality of  
SVP in an industry standard, thus ensuring high-quality voice in a mixed client  
environment. Once 802.11e is ratified, SpectraLink and its 802.11b technology  
partners will adopt the new specification.  
Mitel Networks IP System - Mitel Networks 3300 ICP VoIP solution.  
Access Points – supplied by third party vendors, access points provide the  
connection between the wired Ethernet LAN and the wireless (802.11b) LAN. Access  
points must be positioned in all areas where Wireless Telephones will be used. The  
number and placement of access points will affect the coverage area and capacity of  
the wireless system. Typically, the requirements for use of SpectraLink e340/i640  
Wireless Telephones are similar to that of wireless data devices.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Access points must utilize SpectraLink Voice Priority (SVP). Contact SpectraLink, or  
a certified SpectraLink distributor, for information about APs that support SVP.  
Ethernet Switch – interconnects multiple network devices, including the NetLink  
SVP Server, the supported Mitel Networks IP telephony system, Mitel Networks IP  
Phones and the access points. Ethernet switches provide the highest performance  
networks, which can handle combined voice and data traffic, and are required when  
using the NetLink e340/i640 Wireless Telephones.  
Although a single Ethernet switch network is recommended, the Wireless Telephones  
and the NetLink SVP Server can operate in larger, more complex networks, including  
networks with multiple Ethernet switches, routers, VLANs, and/or multiple subnets,  
as long as the SVP Server and access points are on the same subnet. However, in such  
networks, it is possible for the quality of service (QoS) features of the NetLink SVP  
Server to be compromised, and voice quality may suffer. Any network that consists of  
more than a single Ethernet switch should be thoroughly tested to ensure any quality  
issues are detected.  
Note that the SpectraLink e340/i640 Wireless Telephones cannot “roam” from one  
subnet to another. If routers and multiple subnets are in use, the Wireless Telephones  
must only use access points attached to a single subnet, or be powered off and back  
on to switch to a different subnet.  
Mitel Networks IP Phone – The wired LAN desksets provided by Mitel Networks  
for use with the supported Mitel Networks IP telephony system.  
TFTP Server – Required in the system to distribute software to the Wireless  
Telephones. May be on a different subnet than the supported Mitel Networks IP  
telephony device(s) and APs.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
3. The NetLink e340/i640 Wireless  
Telephone  
NetLink e340 Wireless Telephone  
NetLink i640 Wireless Telephone  
3.1 Specifications  
Radio frequency  
Transmission type  
Transmit data rate  
Radio QoS  
Wireless security  
FCC certification  
2.4000 – 2.4835 GHz  
Direct Sequence Spread Spectrum (DSSS)  
up to 11 Mb/s  
SpectraLink Voice Priority (SVP)  
Wired Equivalent Privacy (WEP), 40-bit and 128-bit  
Part 15.247  
Management  
Voice encoding  
VoIP Protocols  
DHCP, TFTP  
G.711, G.729a/ab  
MiNET  
Transmit power  
Display  
100 mW peak, < 10 mW average  
Pixel-based (up to 4-line x 18-character) alphanumeric,  
plus line and status indicators  
e340 Dimensions  
i640 Dimensions  
e340 Weight  
5.5” x 2.0” x 0.9” (14.0 x 5.1 x 2.3 cm)  
5.9” x 2.2” x 1.0” (15.0 x 5.6 x 2.5 cm)  
4.2 ounces (119.0 g)  
i640 Weight  
6.0 ounces (170.1 g)  
Battery capacity  
4 hours talk time, 80 hours standby  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
3.2 The Display  
Alphanumeric  
Display information provided by the supported Mitel Networks VoIP solution when the  
Wireless Telephone is off-hook will be passed directly to the Wireless Telephone display.  
The Wireless Telephone will display up to 18 characters of each line. Certain characters  
may be used by the supported Mitel Networks VoIP solution that are not implemented in  
the Wireless Telephone such as definable and special characters.  
Press the FCN key while off hook to scroll through features and emulated keys. Press the  
LINE key while off hook to scroll through the line/memory keys.  
Voicemail Icon  
The Voicemail icon is controlled only by the OAI application.  
Ringing and Tones  
The ringing types are programmed by the Wireless Telephone user into the Wireless  
Telephone and are not accessible or changeable by the supported Mitel Networks VoIP  
solution. Whenever possible the audible and vibrating ringer on the Wireless Telephone  
will follow the MiNET cadence commands provided by the supported Mitel Networks  
VoIP solution.  
Audio Features  
Speakerphone features such as paging, hands-free mode and voice announce are not  
available on the Wireless Telephone. The telephony switch should not be programmed to  
support such features on the Wireless Telephone.  
Line Indicators  
The line indicators on the Wireless Telephone will convert to a solid or flashing number  
to mimic the icons next to Line keys on the Mitel Networks 5220. The text that appears  
next to the line keys on the 5220 IP Phone is accessed on the Wireless Telephone by  
pressing the LINE key.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
4. NetLink e340/i640 Wireless Telephone  
Configuration  
The NetLink e340/i640 Wireless Telephones should be provisioned in the supported  
Mitel Networks VoIP solution in the same manner as the Mitel Networks 5220 Internet  
Telephones. Each Wireless Telephone may be configured for site-specific requirements  
by opening the Admin menu and selecting options or entering specific information. Any  
settings entered in the Admin menu must conform to system settings. Only the Wireless  
Telephone being configured is affected by the Admin menu settings.  
The Wireless Telephone user may select several usability options from the Standby  
menu, described below in the User-defined Preferences section. This information is also  
provided in the end user manual.  
4.1 The Admin Menu  
The Admin Menu contains configuration options that are stored locally (on each Wireless  
Telephone). Every Wireless Telephone is independent and if the default settings are not  
desired, the admin options must be set in each Wireless Telephone requiring different  
settings.  
Opening the Admin Menu  
1. With the Wireless Telephone powered OFF, simultaneously press and hold the  
Power On and Power Off keys.  
2. Release the Power On key, then release the Power Off key. The Admin Menu  
displays.  
If an admin password has been set, the display will require its entry before  
opening the Admin Menu. If no password is set, the display will proceed  
directly into the Admin Menu.  
Entering and editing Admin Menu options  
An asterisk (*) next to an option indicates that it is selected. The default settings are  
shown in the table below with an * prior to the option. Use the Up, Down, and Select  
side buttons and the softkeys to navigate and select:  
Up/Down buttons:  
Select button:  
OK softkey  
Save softkey:  
Bksp softkey:  
Cncl softkey:  
Up softkey:  
display previous/next menu item.  
selects the menu item or option.  
selects the menu item or option.  
saves the entry.  
backspaces to allow editing of entry.  
cancels edit and returns to previous menu level.  
returns to previous menu level.  
exits the menu (at the top level).  
exits to standby state (from any level)  
Exit softkey:  
END CALL key:  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Alphanumeric String Entry  
1. Press the first digit/letter. The digit displays. Press the key again to scroll through  
the letters associated with that key.  
Example: if you press 2 repeatedly, you will see 2, A, B, and C, a, b, and c.  
The following table shows which key will allow you to enter non-numeric  
characters or other characters not represented on the keypad.  
To Enter  
Press  
. - _ ! # $ % & ‘ ( ) , : ; / \ = @ ~  
1
0
7
9
Space  
Q,q  
Z,z  
2. When the correct entry displays, press Right Arrow to move on to the next  
character. Repeat for each digit/letter of the entry. To erase, press the Left Arrow  
or Bksp softkey to erase the previous character.  
3. Press the Save softkey to save the entry and return to the menu.  
Press the Up softkey to abort and return to the menu without saving any changes.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
The following table lists the Admin Menu items. Detailed descriptions of each item  
appear below the table.  
Admin Menu Items  
2nd Level  
3rd Level  
4th Level  
IP Address  
*Use DHCP  
Static IP  
Phone IP  
TFTP Server IP  
Default Gateway  
Subnet Mask  
SVP IP Addr  
RTC IP Addr  
OAI Server IP  
ESS ID  
Static Entry  
*Learn Once  
Learn Always  
Set Current  
License Management  
Restore Defaults  
Site Survey Mode  
Regulatory Domain  
Security  
*None  
WEP  
Authentication  
Open System  
Shared Key  
WEP On/Off  
Key Information  
Default Key  
Key Length  
Key 1-4  
Rotation Secret  
Cisco FSR  
Username  
Password  
Clear PIN number  
OAI on/off  
Enable OAI  
Disable OAI  
Admin PW  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
IP Address  
There are two modes in which the Wireless Telephone can operate: DHCP enabled or  
Static IP. Select the mode for operation from the IP Address menu:  
* Use DHCP: will use Dynamic Host Configuration Protocol to assign an IP  
Address each time the Wireless Telephone is turned on. If DHCP is enabled, the  
Wireless Telephone also receives all other IP Address configurations from the  
DHCP server.  
Static IP: allows you to manually set a fixed IP Address. If selected, the Wireless  
Telephone will prompt for the IP Addresses of each configurable network  
component. When entering addresses, enter the digits only, including leading  
zeroes. No periods are required.  
Regardless of the mode in which the Wireless Telephone is operating, the following  
components must be configured:  
Phone IP – the IP Address of the Wireless Telephone. This is automatically assigned if  
DHCP is used. If using Static IP configuration, you must obtain a unique IP Address for  
each phone from your network administrator.  
SVP Server IP – the IP Address of the NetLink SVP Server. If using Static IP  
configuration, this is simply the IP Address of the NetLink SVP Server. Note that the  
NetLink SVP Server must be statically configured to have a permanent IP Address. If  
DHCP is being used, the Wireless Telephone will try the following, in order: the DHCP  
option 151, then a DNS lookup of “SLNKSVP2” if the DHCP options 6 (DNS Server)  
and 15 (Domain Name) are configured.  
RTC IP Addr – the IP Address of the primary Mitel Networks device. If using Static IP  
configuration, this is simply the IP Address of the device. If DHCP is being used, the  
Wireless Telephone will try to obtain the device’s IP Address and port information using  
the following DHCP options: 129.  
The following components may be configured optionally:  
TFTP Server IP – the IP Address of a TFTP server on your network which holds  
software images for updating the Wireless Telephones. If this feature is configured (not  
set to 0.0.0.0 or 255.255.255.255) either via Static IP configuration or using DHCP  
option 66 (TFTP Server), or the Boot server/next server (siaddr) field, the Wireless  
Telephone will check for newer software each time it is powered on or comes back into  
range of your network. This check takes only a second and ensures that all Wireless  
Telephones in your network are kept up-to-date with the same version of software.  
OAI Server IP – the IP Address of the SpectraLink OAI Gateway (if applicable). If using  
Static IP configuration, this is simply the IP Address of the SpectraLink OAI Gateway. If  
DHCP is being used, the Wireless Telephone will try the DHCP option 152.  
Default Gateway and Subnet Mask – used to identify subnets, when using a complex  
network which includes routers. Both of these must be configured (not set to 0.0.0.0 or  
255.255.255.255) for the Wireless Telephone to contact any network components on a  
different subnet. They can be set using either Static IP configuration or via DHCP  
options 3 (Default Gateway) and 1 (Subnet Mask) respectively. Contact your network  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
administrator for the proper settings for your network. Note that the Wireless Telephones  
cannot “roam” across subnets, since they cannot change their IP Address while  
operational. Ensure that all your access points are attached to the same subnet for proper  
operation. The Wireless Telephone can change subnets if DHCP is enabled, and the  
Wireless Telephone is powered off then back on when within range of access points on  
the new subnet.  
ESSID  
Select the option that will enable the Wireless Telephone to acquire APs with the correct  
ESSID (Extended Service Set ID, aka SSID) each time it is turned on.  
Note about Automatic Learn options: Broadcast ESSID must be enabled in the access  
points for ESSID learning to function. Refer to the Configuration Note for your access  
point or call your access point vendor for specifics. Overlapping wireless systems  
complicate the use of ESSID learning as the Wireless Telephone in an overlapping area  
could receive conflicting signals. If this is the situation at your site, use Static Entry or  
Learn Once in an area without overlapping ESSIDs.  
* Learn Once: allows the Wireless Telephone to scan all ESSIDs for a DHCP  
server and/or TFTP server. Once either is found, the Wireless Telephone retains  
the ESSID from whichever access point it associates with at that point. When  
overlapping wireless systems exist, the Learn Once feature allows the Wireless  
Telephone to use only the ESSID established at first learn at all subsequent power  
ons. This ESSID is retained by the Wireless Telephone until the ESSID option is  
reselected.  
Learn Always: allows the Wireless Telephone to automatically learn the ESSID  
at each power on or loss of contact with the wireless LAN (out of range). This  
may be useful if the Wireless Telephone will be used at more than one site.  
Static Entry: If your access points do not accept broadcast ESSID or if there are  
overlapping wireless systems in use at the site, enter the correct ESSID manually.  
License Management  
License Management lets you select the VoIP protocol that your site is licensed to  
download and run. The MiNET protocol to use for the NetLink e340/i640 Wireless  
Telephones is 014. Any other protocol will cause the Wireless Telephone to malfunction.  
After selecting the correct protocol for your site, you should upgrade the software for the  
Wireless Telephones. See the Upgrading Wireless Telephones section for more  
information.  
Restore Defaults  
The Restore Defaults option will set all user and administrative parameters to their  
factory defaults.  
Site Survey Mode  
Site Survey Mode is used to check the signal strength from access points. When you  
select Site Survey Mode, the Wireless Telephone will remain in this mode until it is  
powered off. See the Certifying the NetLink e340/i640 Wireless Telephone section for  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
more information on this mode.  
Regulatory Domain  
The Regulatory Domain will default to North America on the Wireless Telephone  
display. FCC requirements dictate that the menu for changing the domain be available by  
password, which in our case is the LINE key. To change the domain, press LINE and then  
enter the digits that represent the site’s domain. Note that both digits must be entered.  
01 - North America  
02 - Europe (except Spain and France); Japan (channels 1-13)  
04 - Spain  
05 – France  
Note: as of this writing, Spain and France are adopting the general European Regulatory  
rules. Check with your wireless LAN administrator or supplier for which domain to enter  
in these countries.  
Security  
*NONE disables any 802.11 encryption or security authentication mechanisms.  
WEP (Wired Equivalent Privacy) is a wireless encryption protocol that encrypts data  
frames on the wireless medium allowing for greater security in the wireless network. If  
WEP/Encryption is required at this site, you must configure each Wireless Telephone to  
correspond with the encryption protocol set up in the access points. Select the entries  
from the options below to enable the Wireless Telephone to acquire the system.  
Set each of these options to match exactly the settings in your APs.  
Encryption codes display as they are entered. For security reasons codes  
will not display when a user returns to the Admin menu, Encryption  
options.  
Note that WEP may be set to “optional” at the AP if there are wireless  
devices in use that do not have WEP capability. All wireless devices must  
be upgraded to WEP capability for a fully secured WEP environment.  
Authentication  
Select either Open System or Shared Key.  
WEP On/Off  
Select either WEP Off or WEP On.  
Key Information  
Press the Right Arrow key to scroll through the options:  
Default Key: Enter the key # specified for use by the WTs. This will be 1  
through 4.  
Key Length: Select either 40-bit or 128-bit depending on the key length  
specified for use at this location.  
Key 1-4: Scroll to the key option that corresponds to the Default Key that  
was entered above. Enter the encryption key as a sequence of hexadecimal  
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Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
characters. (Use the 2 and 3 keys to access hexadecimal digits A-F, use the  
Right Arrow key to advance to the next digit, and the Left Arrow key to  
backspace.) For 40-bit keys you will need to enter 10 digits, for 128-bit  
keys you will need to enter 26 digits. The display will scroll as needed.  
Rotation Secret: This is used for proprietary WEP key rotation. Refer to your  
custom document if this feature is supported in your system.  
Cisco FSR (Fast Secure Roaming) In order to provide the highest level of security  
without compromising voice quality on Cisco Aironet wireless LAN access points,  
SpectraLink and Cisco Systems have cooperated to implement the Fast Secure Roaming  
mechanism. FSR is designed to minimize call interruptions for Wireless Telephone users  
as they roam throughout a facility. Existing Aironet 350, 1100, and 1200 APs may  
require a firmware upgrade to support FSR. Cisco FSR requires advanced configuration  
of the Cisco access points in your site. See your Cisco representative for detailed  
documentation on configuring your access points and other required security services on  
your wired network. To configure Cisco FSR in your Wireless Telephone, you must  
enter a Radius Server username and password into each phone.  
Username: Enter a username that matches an entry on your Radius server.  
Usernames are alphanumeric strings, and can be entered using the alphanumeric  
string entry technique.  
Password: Enter the password that corresponds to this Username.  
OAI On/Off  
SpectraLink’s Open Application Interface (OAI) enables third-party computer  
applications to display alphanumeric messages on the Wireless Telephone display and  
take input from the Wireless Telephone keypad. Refer to the Open Application Interface  
(OAI) Specification (Version 1.2) documentation for information about administering the  
OAI Gateway and the services it can provide.  
If you have an OAI Gateway installed in your system, OAI may be optionally enabled in  
each Wireless Telephone. You may select whether the Wireless Telephone should  
attempt to connect to the SpectraLink OAI Gateway by choosing either the Enable or  
Disable options in this menu.  
If OAI is enabled, and an OAI IP Address is available to the telephone (either via DHCP  
or Static IP configuration), the telephone will communicate with the OAI Server at power  
on, and periodically while it is powered on. If you don’t have a SpectraLink OAI  
Gateway installed at your site, you should disable the OAI feature to preserve network  
bandwidth and battery life.  
Admin PW  
The Admin PW (password) controls access to the administration functions in the Admin  
Menu. The password must be set in each Wireless Telephone for which controlled access  
is desired. Wireless Telephones are shipped without any Admin Menu password.  
If you exit with no entry, the password is erased and the display will not  
require it before displaying the Admin Menu.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
4.2 User-defined Preferences  
The following user-defined preferences are also covered in the NetLink e340/i640  
Wireless Telephone user guide. The system administrator can refer to this list for more  
information about customizing Wireless Telephone settings.  
To configure the following options, the Wireless Telephone must acquire the system (no  
error message may display) and be at the extension display. This is the standby state.  
While in the standby state, press and hold FCN briefly to open the user options menu.  
Use the following keys to display and select options:  
Up/Down buttons:  
Select button:  
OK softkey  
Save softkey:  
Bksp softkey:  
Cncl softkey:  
Up softkey:  
display previous/next menu item.  
selects the menu item or option.  
selects the menu item or option.  
saves the entry.  
backspaces to allow editing of entry.  
cancels edit and returns to previous menu level.  
returns to previous menu level.  
exits the menu (at the top level).  
exits to standby state (from any level)  
Exit softkey:  
END CALL key:  
Standby menu item  
2nd Level  
3rd Level  
Ring Type  
Telephone ring  
Normal Ring  
Vibrate Ring  
Vib/Norm Ring  
Auxiliary ring 1  
Auxiliary ring 2  
Noise Mode  
Normal  
High  
Severe  
Alias IP Addr  
Current IP Addr  
Extension  
Mitel options  
Current RTC IP  
Current TCP Port  
Current RTP Port  
Push-to-talk  
Channel  
1-8  
Enable/Disable  
Enable  
Disable  
Ring Type: Select Ring Type then Telephone Ring to change the standard ring used for  
normal operation. From the Telephone Ring menu, select either Normal Ring (an  
audible alert), Vibrate Ring or Vib/Norm Ring (vibrate for five seconds and then audible  
alert for subsequent rings). The Auxiliary Ring modes are reserved for future use. The  
ring type currently in use displays with an asterisk (*).  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Noise Mode: provides options that describe the noise level in your environment.  
Selecting the correct option will adjust the Wireless Telephone to account for background  
noise. Select Normal: for most office environments; High: for moderate background  
noise; or Severe: for extremely noisy conditions. Use of the non-Normal modes is not  
recommended unless you are in a loud environment or you may find it difficult to be  
heard on your Wireless Telephone.  
Alias IP Addr: displays the IP address currently assigned to this Wireless Telephone by  
the SVP Server.  
Current IP Addr: displays the IP address currently assigned to the Wireless Telephone.  
The IP address is not set here, it is merely displayed and may not be changed.  
Extension: allows you to enter the user extension for this Wireless Telephone. This  
number is for display purposes only, entering it does not assign the extension in the host  
telephone system.  
Mitel options: displays the ports being utilized for receiving data at the Wireless  
Telephone.  
Push-to-talk: displays the menu for the two way radio feature in the NetLink i640  
Wireless Telephone. The Channel option allows you to select a channel 1-8 to send and  
receive radio messages. The Enable/Disable option allows you to enable or disable the  
radio feature. See the NetLink i640 Wireless Telephone end user document for more  
information about push-to-talk.  
(Additional options may be present. Contact your system administrator for information.)  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
5. License Management  
The NetLink e340/i640 Wireless Telephone system supports a number of different IP  
protocol integrations. All NetLink e340/i640 series Wireless Telephones are shipped  
from SpectraLink with a generic software load that allows them to associate to a wireless  
LAN and download their functional software from a TFTP server. The Wireless  
Telephones will not function properly without downloading appropriate software.  
The following details the process to properly configure NetLink e340/i640 Wireless  
Telephones and download software via over-the-air file transfer.  
5.1 Requirements  
A wireless LAN must be properly configured and operational through the use of  
802.11b wireless access points.  
The supported Mitel Networks IP telephony system must also be connected to  
your network and completely operational.  
A TFTP Server must be available on the network in order to load the appropriate  
software into the Wireless Telephones.  
Finally, ensure that the Battery Pack on the Wireless Telephone is fully charged.  
5.2 Configuration Process  
1. Download the latest NetLink e340/i640 Wireless Telephone IP software from  
2. Load the latest version of the NetLink e340/i640 Wireless Telephone MiNET  
code and place it on the TFTP Server and ensure the TFTP Server is started. The  
three files that are needed must be named slnk_cfg.cfg, pd11usc.bin, and  
phintl24.bin.  
3. If statically assigning IP Addresses, ensure that the Phone IP Address, TFTP  
Server IP, Subnet Mask, and Default Gateway information are accurate in the  
Admin Menu. If using a DHCP Server, ensure that the DHCP options are set. See  
the NetLink e340/i640 Wireless Telephone Configuration section for detailed  
configuration instructions.  
4. Ensure the Wireless Telephone has properly configured ESSID and Reg Domain  
Information within the Admin Menu. If you are accepting broadcast ESSIDs at  
your access points, the handset will automatically learn the ESSID information  
when powering on. See the NetLink e340/i640 Wireless Telephone Configuration  
section for detailed configuration instructions.  
5. Using the Admin Menu on the Wireless Telephone, ensure the License  
Management menu option is set to 014. This ensures the handset will check for  
the proper MiNET files each time it powers on. See the NetLink e340/i640  
Wireless Telephone Configuration section for detailed configuration instructions.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
6. Power cycle the Wireless Telephone.  
7. The MiNET code will now download to the handset. The status bar will increment  
fully across the display for each function that is being performed in the download  
process. Upon completion of the update process, the handset will re-boot with the  
new firmware.  
8. If the Wireless Telephone is statically configured, you may now enter the SVP IP  
address and RTC address as detailed in the NetLink e340/i640 Wireless Telephone  
Configuration section above.  
9. Register the Wireless Telephone with the supported Mitel Networks VoIP  
solution as if it were a Mitel Networks 5220 IP Phone and properly label the  
handset with the appropriate extension.  
For future software upgrades, simply update the files that are stored on the  
TFTP Server. Each time the Wireless Telephone is powered on, it will  
check with the TFTP Server to ensure it has the proper software version.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
6. Mitel Networks VoIP Integration Factors  
This section describes the mapping between the emulated Mitel Networks 5220 IP Phone  
and the NetLink e340/i640 Wireless Telephone.  
Voice Messaging Access  
Voicemail access is obtained through the Message key which is assigned on the Wireless  
Telephone to FCN + 3.  
CODECs  
The NetLink e340/i640 Wireless Telephone is compatible with the G.711 and G.729a/ab  
CODECs. There is no setting required on the Wireless Telephone.  
DHCP  
Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables  
clients to be dynamically assigned with various configuration parameters, such as an IP  
Address, subnet mask, default gateway, and other critical network configuration  
information. DHCP servers centrally manage such configuration data, and are configured  
by network administrators with settings that are appropriate for a given network  
environment. The Wireless Telephone will search for Mitel Networks server  
configuration in the vendor specific and site-specific options listed in the table below.  
The Wireless Telephone will use the following DHCP options if DHCP use is enabled:  
Option Meaning  
1
3
6
Subnet Mask  
Default Gateway  
DNS Server  
15 Domain Name  
66 TFTP Server  
151 NetLink SVP Server  
152 SpectraLink OAI Gateway  
128 Mitel TFTP Server address (not currently  
used by Wireless Telephone)  
129 Mitel PBX RTC IP address  
130 String containing “MITEL IP PHONE”  
siaddr Boot server or next server  
TFTP  
The Wireless Telephone uses TFTP to update the Wireless Telephone software over the  
802.11b wireless LAN.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
DNS  
Domain Name System (DNS), an industry-standard protocol, locates computers on an IP-  
based network. IP networks rely on number-based addresses to move information on the  
network. However, users are better at remembering friendly names than number-based  
addresses, so, it is necessary to translate user-friendly names into addresses that the  
network can recognize. The Wireless Telephone will use DNS to automatically translate  
names into IP Addresses for these components: TFTP Server and the NetLink SVP  
Server.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
7. Feature Programming  
Softkey A  
Softkey B  
Softkey C  
Fcn6  
Fcn1  
Fcn2  
Fcn4  
Fcn3  
Softkey D  
14  
12  
10  
8
13  
11  
9
Programmable  
Line or Feature  
keys  
7
5
6
4
3
2
Line1  
The button mapping from the Mitel Networks 5220 IP Phone to the NetLink Wireless  
Telephone is designed to preserve nearly all of the functionality of the 5220 IP Phone  
within a small, mobile device. All telephone functions and messaging features are  
supported if possible. Speakerphone functions are not supported.  
The Wireless Telephone has four softkeys to the 5220’s three softkeys. The last or  
rightmost softkey on the Wireless Telephone, known as Softkey D, emulates the Hold  
key on the 5220. The other three softkeys emulate the functions of the three softkeys of  
the 5220.  
The Wireless Telephone uses “shortcut keys” to emulate the feature keys on the 5220.  
Pressing LINE, FCN, or MENU plus a shortcut key will activate the assigned line  
appearance or feature.  
Feature key number 1 on the 5220 is the Line 1 key in the Wireless Telephone. All other  
feature keys may be programmed to either line appearances or features. When the  
Wireless Telephone becomes active, it requests a label for each of the feature keys from  
the PBX which tells it whether the feature key is assigned to a feature or to a line  
appearance. If the key is assigned to a line appearance, the Wireless Telephone lists the  
line extension plus any shortcut key on the Line Appearance display, visible when the  
LINE key is pressed. If the key is assigned to a feature, the Wireless Telephone lists it and  
any shortcut key on the Feature display, visible when the FCN key is pressed. Each line  
or feature appears in feature key order. Its shortcut key is determined by this order. OAI  
programming will override any shortcut keys assigned by the Wireless Telephone.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
7.1 Feature Assignment  
The table below shows how the keys of the 5220 IP Phone are mapped to key sequences  
on the Wireless Telephone.  
Wireless  
Telephone  
Shortcut & Key  
Sequence  
5220 key  
Feature  
Trans/Conf  
Cancel  
Transfer or conference  
Cancel  
FCN + 1  
FCN + 2  
FCN + 3  
FCN + 4  
FCN + 5  
FCN + 6  
Line + 1  
Message  
Redial  
Voicemail  
Redial  
Mute/Unmute  
Superkey  
Superkey  
Feature Key #1  
Line appearance  
Programmable Feature Key 2-14 If Feature, the feature name  
FCN + 7  
Programmable to either line  
appearances or features.  
appears on the Feature menu  
with a shortcut key1 in the order  
of assignment to a feature key.  
8
9
*
0
#
If Line, the line extension  
appears on the Line  
Appearance list, with a line  
number that corresponds to the  
order of assignment to a  
feature key.  
Line + 2  
3
4
5
6
7
8
9
Softkey1  
Softkey2  
Softkey3  
Hold  
Phonebook (Phbk)  
Programmable  
Programmable  
Hold  
Softkey A  
Softkey B  
Softkey C  
Softkey D  
If an Open Application Interface (OAI) is operational, a function key  
sequence will be assigned in the OAI configuration and will override any  
function sequence established in the PBX.  
1
Note: There may be more features programmed than there are available shortcut keys. In this situation, the feature may be activated  
by using the Up, Down, Select buttons on the side of the Wireless Telephone.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
7.2 Feature Access  
In its standby state, the Wireless Telephone displays the extension assigned to this  
Wireless Telephone. The active state is initiated by pressing either the Start Call key or  
the MENU key. When the active state is initiated, the Wireless Telephone contacts the  
PBX and displays the data provided – the time, date, default line icon, any voicemail  
icon, and softkey and feature key labels. If the Start Call key has been pressed, the  
Wireless Telephone is off-hook and there is a dial tone. If the MENU key is pressed, there  
is no dial tone; pressing MENU again will bring up the Menu display.  
While in the active state, you may switch to any display – Line, Feature, or Menu – by  
pressing its corresponding key. Pressing a softkey will activate the feature displayed.  
Line Appearances  
While off hook, press the LINE key to view the shortcut keys and assigned extensions for  
line appearances. There are nine possible line appearances which correspond to the nine  
indicators at the top of the Wireless Telephone display. When a line is in use, the  
indicator converts to the line number and a + will appear after the shortcut key on the list,  
emulating a lit LED. Press the LINE key again to display the second page of the list if  
more than four line keys have been programmed. To use an extension, press the  
corresponding shortcut key. You may also use the Up, Down, and Select buttons to  
scroll through the displays and activate the line appearances on this list. Press the End  
Call key to exit the Line Appearance list.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Menu Display:  
The softkey labels on the Wireless Telephone are truncated to 4 characters. The complete  
text for each softkey may be displayed by pressing the MENU key from the standby state.  
The shortcut key assigned to the softkey feature and the complete text for each of the  
softkeys displays.  
Activate the softkey features while in the Menu display by pressing the softkey, pressing  
the shortcut key, or using the Up, Down, and Select buttons to scroll through and  
activate the features on this list. Press the End Call key to exit the Menu display.  
Feature List  
The 5220 IP Phone has several fixed feature keys. The SpectraLink implementation  
supports five fixed features that are suitable to a mobile user through the Function (FCN)  
key on the Wireless Telephone. When FCN is pressed, the display lists the first four fixed  
features and the assigned shortcut key. Pressing FCN repeatedly will display the  
remaining items on the list as programmed to the 5220 keys. These display in the order  
programmed to the corresponding keys on the 5220, along with any shortcut key, as  
available. A + will appear after the shortcut key, emulating a lit LED, indicating that the  
corresponding feature is turned on. OAI options appear at the end of the list. All OAI  
keys will preempt shortcuts assigned to other keys.  
Activate the fixed features on the off-hook Wireless Telephone by pressing FCN + the  
shortcut key. You may also use the Up, Down and Select buttons to scroll through and  
activate the features on this list. Press the End Call key to exit the list.  
1 Trans/Conf  
2 Cancel  
3 Message  
4 Redial  
5 Mute/Unmute  
6 Superkey  
7
First  
screen  
Second  
screen  
8
9
(feature)  
(feature)  
(feature)  
Third  
screen  
Fourth  
screen,  
etc.2  
* (OAI)  
0 (OAI)  
# (OAI)  
2
Note: There may be more features programmed than there are available shortcut keys. In this situation, the feature may be activated  
by using the Up, Down, Select buttons on the side of the Wireless Telephone.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
8. Testing a Wireless Telephone  
Verify proper registration and operation of each Wireless Telephone by performing the  
following tests on each Wireless Telephone in an active wireless area.  
1. Power on the Wireless Telephone by pressing Power On. You will see a series of  
messages displayed as the Wireless Telephone acquires the system. The Wireless  
Telephone should display the user extension or dashes if no extension is  
programmed. Any error messages should clear.  
2. Press the Start Call key. The extension number should be replaced by information  
from the supported Mitel Networks VoIP solution and you should hear dial tone.  
Place a call and listen to the audio quality. End the call by pressing the End Call  
key.  
3. Place a call to the Wireless Telephone and verify ring, answer, clear transmit, and  
clear receive audio.  
4. Go off-hook and use the FCN key to verify the Features list.  
5. Go off-hook and use the LINE key to verify the Line appearances / Line features  
list.  
6. Press the End Call key. Any line indicators should turn off and the extension  
number display will return.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
9. Certifying the NetLink e340/i640 Wireless  
Telephones  
Conduct a preliminary Site Survey Mode test according to the directions given below.  
Note any areas where coverage is conflicting or inadequate. Note any system difficulties  
and work with your wireless LAN and/or LAN system administrator to determine the  
cause and possible remedy. See the section Troubleshooting Wireless Telephone  
Problems for clues to possible sources of difficulties.  
9.1 Site Certification  
The installer should not leave the site before performing installation verification.  
These tests must be performed in typical operating conditions, especially if heavy loads  
occur. Testing sequence and procedure is different for every installation. Generally, you  
should organize the test according to area and volume, placing numerous calls to others  
who can listen while you perform coverage tests. Note any areas with excessive static or  
clarity problems and report it to Customer Service.  
The coverage test will also require you to put the Wireless Telephone in Site Survey  
Mode and walk the entire coverage area to verify all access points.  
The installation is not complete until these certification steps have been  
performed. Do not hand out Wireless Telephones at a site that has not been  
certified.  
9.2 Site Survey Mode  
Test signal strength in the covered area by performing a Site Survey. Put a Wireless  
Telephone in Site Survey Mode (see NetLink e340/i640 Wireless Telephone  
Configuration section) and walk the entire coverage area while viewing the display.  
The FCN key toggles between the three coverage modes described below. The Wireless  
Telephone will remain in Site Survey mode until it is powered off. When testing is  
complete, press Power Off to power off the Wireless Telephone.  
Numbers racing across the Wireless Telephone display indicate AP information is being  
obtained. A Waiting message indicates the system is not configured properly and the  
Wireless Telephone cannot find any APs.  
Detect dBm coverage  
As you walk the perimeter, the two-line display will show the top four access points that  
the Wireless Telephone can contact in a code as illustrated below.  
XXX1 YY XXX2 YY  
XXX3 YY XXX4 YY  
-dBm  
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Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
XXX1 through XXX4 are the last four digits of the access points’ MAC  
address. The primary access point (the access point which had the strongest  
signal to this Wireless Telephone) displays first, followed by the three access  
points with the next strongest signals.  
YY is the power level in dBm at which this Wireless Telephone heard the  
associated access point. Although shown as a positive number, YY represents  
negative dBm and lower numbers represent stronger signals. For example, a  
displayed value of 40 indicates -40dBm, and is therefore a stronger signal than  
a display of 50 (which indicates -50dBm). At least one access point’s reading  
should be stronger than -70 dBm in all areas.  
Note any areas that have inadequate dBm readings.  
Detect Overlap or Conflicts  
Press FCN to toggle to the Site Survey function that shows the channel number of the  
access points. Use this information to detect overlaps or conflicts in access point  
signaling.  
XXX1 ZZ XXX2 ZZ  
XXX3 ZZ XXX4 ZZ  
Chnl  
XXX1 through XXX4 are the last four digits of the access points’ MAC  
address.  
ZZ is the channel number that the access point is using.  
Note any areas that have access points that are in contention for the same channel.  
It is preferable that no overlaps exist anywhere in your facility. If the site survey mode  
indicates two APs using the same channel, then at least one other AP must be indicated at  
10 dBm stronger than those APs to avoid channel conflicts.  
Confirm Supported Data Rates  
Press FCN to toggle to the Detail function. Use this information to confirm signal  
strength and supported data rates.  
#:  
Full MAC  
dB Ch 1b2b5b11b  
Detl  
# is the number (1-4) of the AP  
Full MAC is the MAC address of the AP  
dB is the signal strength of the AP  
Ch is the channel of the AP  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
1b2b5b11b is an example of the data rate that may be displayed  
Walk around the site to determine supported data rates, one AP at a time. In any location  
you may use the Right Arrow key to display the second best AP, arrow again to the third  
best, and so on to the fourth best. The Left Arrow key steps you back to the first best.  
Each data rate (1,2,5.5, or 11Mb/s) that is supported by the AP is shown. Those rates that  
are in the Basic Rate set (sometimes referred to as “required” rates) are indicated by a ‘b’  
following the rate number. The Supported and Basic data rate(s) should be the same on  
all APs as is appropriate for your environment.  
9.3 Solving Coverage Issues  
Coverage issues are best resolved by adding and/or relocating access points.  
Overlap issues may be resolved by reassigning channels to the access points or by  
relocating the access points.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
10. Software Maintenance  
The NetLink e340/i640 Wireless Telephones use proprietary software programs written  
and maintained by SpectraLink Corporation. The software versions that are running on  
the Wireless Telephones can be displayed during power on by holding down the Power  
On key.  
SpectraLink or its authorized dealer will provide information about software updates and  
how to obtain the software (for example, downloading from a web site).  
10.1 Upgrading Wireless Telephones  
After software updates are obtained from SpectraLink, they must be transferred to the  
appropriate location in the LAN to update the code used by the Wireless Telephones.  
NetLink e340/i640 Wireless Telephones allow over-the-air transfer of software updates  
from the designated TFTP server to the Wireless Telephones. The downloader function in  
the Wireless Telephone checks its software version every time the Wireless Telephone is  
powered on. If there is any discrepancy, the Wireless Telephone immediately begins to  
download the update.  
Normal Download Messages  
When the Wireless Telephone is powered on, it displays a series of messages indicating  
that it is searching for new software, checking the versions, and downloading. The  
normal message progression is:  
Message  
Description  
Checking Code  
Wireless Telephone is contacting the TFTP Server to determine if it has a  
newer version of software that should be downloaded.  
Erasing Memory Wireless Telephone has determined that a download should occur and is  
erasing the current software from memory. This message also displays a  
progress bar. When the progress bar fills the display line the erase operation  
is complete.  
Updating Code  
Wireless Telephone is downloading new software into memory. This message  
also displays a progress bar. When the progress bar fills the display line the  
update operation is complete on that file.  
When the update is complete, the Wireless Telephone displays the extension number, and  
is ready for use.  
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Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Download Failure or Recovery Messages  
The following display messages indicate a failure or recovery situation during the  
download process.  
Message  
Description  
Server Busy  
Wireless Telephone is attempting to download from a TFTP Server that is  
busy downloading other phones and refusing additional downloads. The  
Wireless Telephone will automatically retry the download every few  
seconds.  
TFTP  
ERROR(x):yy  
A failure has occurred during the TFTP download of one of the files. (x) =  
The file number which was being downloaded; yy is an error code  
describing the particular failure. Possible error codes are:  
01 = TFTP server did not find the requested file.  
02 = Access violation (reported from TFTP server).  
07 = TFTP server reported "No such user" error. Check the TFTP server  
configuration.  
81 = File put into memory did not CRC. The Wireless Telephone will  
attempt to download the file again.  
FF = Timeout error. TFTP server did not respond within a specified  
period of time.  
Erase Failed  
Waiting  
Download process failed to erase the memory in the Wireless Telephone.  
This operation will retry.  
Wireless Telephone has attempted some operation several times and  
failed, and is now waiting for a period of time before attempting that  
operation again.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
11. Troubleshooting Wireless Telephone  
Problems  
Wireless Telephones can exhibit transmission problems in several ways. They can cease  
functioning properly, display error messages, or display incorrect data. When using and  
troubleshooting Wireless Telephones, consider the following problem sources to  
determine the best method of approaching any specific situation.  
11.1 Access Point Problems  
Most, but not all, Wireless Telephone audio problems have to do with access point range,  
positioning and capacity. Performing a Site Survey as described in Section 9.2 can isolate  
the AP causing these types of problems. If the Wireless Telephone itself is suspected,  
conduct a parallel Site Survey with a Wireless Telephone that is known to be properly  
functioning.  
In range/Out of range – service will be disrupted if a user moves outside the area  
covered by the wireless LAN access points. Service is restored if the user moves  
back within range. If a call drops because a user moves out of range, the Wireless  
Telephone will recover the call if the user moves back into range within a few  
seconds.  
Capacity – in areas of heavy use, the call capacity of a particular AP may be  
filled. If this happens, the user will hear three chirps from the Wireless Telephone.  
The user can wait until another user terminates a call, or move within range of  
another AP and try the call again. If a user is on a call and moves into an area  
where capacity is full, the system attempts to find another AP. Due to range  
limitations, this may be the same as moving out of range.  
Transmission Obstructions – prior to system installation, the best location for  
APs for optimum transmission coverage was determined. However, small pockets  
of obstruction may still be present, or obstructions may be introduced into the  
facility after system installation. This loss of service can be restored by moving  
out of the obstructed area, or by adding APs.  
11.2 Configuration Problems  
Certain problems are associated with improper configuration of either the supported  
Mitel Networks VoIP solution or the Wireless Telephone.  
Configuration problems are generally corrected by changing the configuration at the  
supported Mitel Networks VoIP solution or on the Wireless Telephone. There may also  
be incorrect programming of the AP. See the Configuration Note for the AP in use at the  
site.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
11.3 Wireless Telephone Status Messages  
Wireless Telephone status messages provide information about the NetLink e340/i640  
Wireless Telephone's communication with the AP and host telephone system. The  
following table summarizes the status messages, in alphabetical order.  
Message  
3 chirps  
Description  
Action  
Wireless Telephone is not able to  
communicate with the best AP,  
probably because that AP has no  
bandwidth available.  
None. This is only a warning, the  
call will handoff to the best AP  
once it becomes available.  
Bad Config  
Bad ESSID  
Some needed configuration  
parameter has not been set.  
Check all required Wireless  
Telephone configuration  
parameters for valid settings.  
The Wireless Telephone is  
configured for “static ESSID” (as  
opposed to “Learn once” or “Learn  
always” and no ESSID has been  
entered.  
Enter an ESSID in the  
configuration settings or change to  
one of the “Learn” modes.  
(battery icon), Low  
Battery and beep  
Low battery  
In call: the battery icon displays  
and a soft beep will be heard when  
the user is on the Wireless  
Telephone and the battery charge  
is low. User has 15–30 minutes of  
battery life left.  
Not in call: The battery icon  
displays whenever the battery  
charge is low The message Low  
Battery and a beep indicate a  
critically low battery charge when  
user is not on the Wireless  
Telephone. The Wireless  
Telephone will not work until the  
Battery Pack is charged.  
Can’t Renew DHCP The functional code is not able to get Configuration problem. Check the  
a lease renewal.  
gateway address in the DHCP  
server.  
Charging …  
The Wireless Telephone is charging  
in the Desktop Charger.  
No action needed.  
Charge Complete  
Checking Code  
The Wireless Telephone is now fully  
charged.  
No action needed.  
Wireless Telephone is contacting the None, this message should only  
TFTP Server to determine if it has a  
newer version of software that  
should be downloaded.  
last for approximately one second.  
If message remains displayed,  
power off and contact SpectraLink  
customer support.  
Checking DHCP IP  
The Wireless Telephone is retrieving None. This is informational only.  
DHCP information from the DHCP  
server.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Message  
Description  
Action  
CRC Code Error  
The software which has been TFTP  
downloaded has a bad redundancy  
code check.  
Try the download again, it is  
possible the software was  
corrupted during download. If the  
error repeats, check that the  
download image on the TFTP  
server is not corrupted.  
Code Mismatch!  
DHCP Error (1-4)  
The software loaded into the  
Wireless Telephone is incorrect for  
this model phone.  
Replace the software image on the  
TFTP server with software that is  
correct for the phone model.  
DHCP Error 1  
The Wireless Telephone cannot  
locate a DHCP server. It will try  
every 4 seconds until a server is  
located.  
DHCP Error 2  
The Wireless Telephone has not  
received a response from the  
server for a request to an IP  
Address. It will retry until a server  
is found.  
DHCP Error 3  
DHCP Error 4  
The server refuses to lease the  
Wireless Telephone an IP  
Address. It will keep trying.  
The server offered the Wireless  
Telephone a lease that is too short.  
The minimum lease time is 10  
minutes but SpectraLink engineers  
recommend at least one hour  
minimum lease time. The Wireless  
Telephone will stop trying.  
Reconfigure the server and power  
cycle the Wireless Telephone.  
DHCP Lease Exp  
The Wireless Telephone’s DHCP  
lease has expired, and the call (if  
any) cannot continue.  
The Wireless Telephone failed to  
renew its DHCP lease, either  
because the DHCP server is not  
running, or because the  
configuration has been changed by  
the administrator. The Wireless  
Telephone will attempt to negotiate  
a new lease, which will either work,  
or change to one of the above  
DHCP errors (1-4).  
DHCP NACK error  
A NACK (Negative ACKnowledge)  
The DHCP lease currently in use  
was received from the DHCP server. by the Wireless Telephone is no  
longer valid, which forces the  
Wireless Telephone to restart. This  
problem should resolve itself on  
the restart. If it does not, the  
problem is in the DHCP server.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Message  
Description  
Action  
DO NOT POWER  
OFF  
The Wireless Telephone is in a  
critical section of the software  
update.  
None. Do not remove the battery  
or attempt to power off the phone  
while this is displayed. Doing so  
may require the phone to be  
returned to SpectraLink to be  
recovered.  
Duplicate IP  
The Wireless Telephone has  
detected another device with its  
same IP Address.  
If using DHCP, check that the  
DHCP server is properly  
configured to avoid duplicate  
addresses.  
If using Static IP, check that the  
Wireless Telephone was assigned  
a unique address.  
Erase Failed  
Download process failed to erase the Operation will retry but may  
memory in the Wireless Telephone.  
eventually report the error "int.  
error: 0F" Power cycle the phone.  
Erasing Memory  
Wireless Telephone has determined  
that a download should occur and is  
erasing the current software from  
memory.  
None. When the progress bar fills  
the display line the erase operation  
is complete.  
Initializing …  
The Wireless Telephone is  
None. This is informational only.  
performing power on initialization.  
Internal Err. # #  
The Wireless Telephone has  
detected a fault from which it cannot  
recover.  
Record the error code so it can be  
reported.  
Turn the Wireless Telephone off  
then on again.  
If error persists, try registering a  
different Wireless Telephone to  
this telephone port.  
If error still persists, contact  
SpectraLink Technical Support and  
report the error.  
Network Busy  
No Host IP  
All APs are full or busy.  
Try call again later.  
The Wireless Telephone is  
Enter a valid IP Address in the  
configured for “static IP” (as opposed configuration settings or change to  
to “use DHCP”) and no valid host IP  
Address (the Wireless Telephone’s  
IP Address) has been entered.  
“use DHCP”.  
No IP Address  
Invalid IP.  
Check the IP Address of the  
Wireless Telephone and re-  
configure if required.  
No PBX Response  
The Wireless Telephone tried to  
send a message to the supported  
Mitel Networks VoIP solution and  
failed to get a response.  
Verify the supported Mitel  
Networks VoIP solution is  
operational and connected to the  
network.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Message  
Description  
The Wireless Telephone is  
Action  
No SVP IP  
Enter a valid NetLink SVP server  
configured for “static IP” (as opposed IP Address in the configuration  
to “use DHCP”) and no valid NetLink setting or change to “use DHCP.”  
SVP Server address has been  
entered.  
No SVP Response  
The NetLink SVP Server is not  
responding to requests from the  
Wireless Telephone.  
This may be caused by bad radio  
reception or a problem with the  
NetLink SVP Server. The Wireless  
Telephone will keep trying to fix the  
problem for 20 seconds, and the  
message may clear by itself. If it  
does not, the Wireless Telephone  
will restart. Report this problem to  
the system administrator if it keeps  
happening.  
No SVP Server  
Wireless Telephone can’t locate SVP IP Address configuration of  
Server.  
NetLink SVP Server is wrong or  
missing.  
SVP Server is not working.  
Check error status screen on  
NetLink SVP Server.  
No LAN connection at the SVP  
Server  
Verify NetLink SVP Server  
connection to LAN.  
No Net Access  
No Net Found  
Cannot authenticate / associate with  
AP  
Verify the AP configuration.  
This indicates any of the following:  
Verify that the AP is turned on.  
No radio link  
Verify the ESSID of the wireless  
LAN and enter or Autolearn it  
again if required.  
No ESSID – Autolearn not  
supported (or)  
incorrect ESSID  
Try getting closer to an AP. Check  
to see if other Wireless  
Telephones are working within the  
same range of an AP. If so, check  
the ESSID of this Wireless  
Telephone.  
Out of range  
Verify that all the WEP settings in  
the Wireless Telephone match  
those in the APs.  
Incorrect WEP settings  
No Reg Domain  
Not Installed!  
Regulatory Domain not set.  
Configure the Regulatory Domain  
of the Wireless Telephone  
A required software component is  
missing.  
Check that all required software  
files are on the TFTP server, if  
over-the-air downloading is being  
used. If the error repeats, contact  
SpectraLink Technical Support.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Message  
Description  
Action  
Press End Call  
Your call has ended.  
Press the Power Off / End Call key  
to return to standby mode.  
Restart Command  
The Wireless Telephone received a  
None. The Wireless Telephone  
restart command from the supported will automatically restart in a few  
Mitel Networks VoIP solution.  
seconds.  
Select License  
Server Busy  
The correct protocol has not been  
selected from the license set.  
Using the administrative menus,  
select one license from the set to  
allow the phone to download the  
appropriate software.  
Wireless Telephone is attempting to  
None, the Wireless Telephone will  
download from a TFTP Server that is automatically retry the download  
busy downloading other devices and  
refusing additional downloads.  
every few seconds.  
SVP Service Rej.  
The NetLink SVP Server has  
The Wireless Telephone will restart  
rejected a request from the Wireless and attempt to re-register with the  
Telephone.  
SVP Server, which should fix the  
problem. Report to your  
administrator if it keeps happening.  
System Locked  
(with Busy Tone)  
NetLink SVP Server is locked.  
Try call again later, system has  
been locked for maintenance.  
System Busy  
(with Busy Tone)  
NetLink SVP Server is busy or out of All call paths are in use, try call  
resources. again in a few minutes.  
TFTP ERROR(x):yy A failure has occurred during a TFTP Error code 01, 02 or 07 - check the  
software download. (x) = The file  
number which was being  
downloaded; yy is an error code  
describing the particular failure.  
Possible error codes are:  
TFTP server configuration.  
Error code 81, the Wireless  
Telephone will attempt to  
download the file again.  
For other messages, power off the  
Wireless Telephone, then turn it on  
again to retry the download. If the  
error repeats, note it and contact  
SpectraLink Technical Support.  
01 = TFTP server did not find the  
requested file.  
02 = Access violation (reported  
from TFTP server).  
07 = TFTP server reported "No  
such user" error.  
81 = File put into memory did not  
CRC.  
FF = Timeout error. TFTP server  
did not respond within a specified  
period of time.  
Updating Code…  
Updating …  
Wireless Telephone is downloading  
new software into memory.  
None. When the progress bar fills  
the display line the update  
operation is complete on that file.  
The Wireless Telephone is internally None. The Wireless Telephone  
updating its software images.  
may do this briefly after a  
download. This is informational  
only.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Message  
Description  
Action  
Waiting…  
Wireless Telephone has attempted  
some operation several times and  
failed.  
None. The Wireless Telephone is  
waiting for a specified period of  
time before attempting that  
operation again.  
Watchdog Timeout  
The Wireless Telephone failed to  
hear from the supported Mitel  
Networks VoIP solution within the  
watchdog timeout interval.  
Verify the supported Mitel  
Networks VoIP solution is  
operational and connected to the  
network.  
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SpectraLink Corporation  
Setup and Administration—NetLink e340/i640 Wireless Telephone  
Mitel Networks 3300 ICP and 5220 IP Phone emulation  
Index  
Access point  
Out of range, 35  
Coverage, 32  
Preferences, user-defined, 19  
Push-to-talk, 20  
Coverage test, 30  
Overlap, 32  
Regulatory Domain, 16  
Restore Defaults, 16  
Ring type, 19  
Access point, description, 8  
Automatic Learn, 15  
Capacity, 35  
Signal strength, 30  
Channel number, 31  
Checking code, 33  
Coverage test, 30  
Customer Support Hotline, 4  
Data rates, 31  
Site Certification, 30  
Site Survey, 16, 30  
Status messages, 36  
Status messages, 39  
Switched Hub, description, 9  
Transmission obstructions, 35  
Updating code, 33  
Download messages  
Failure or Recover, 34  
Normal, 33  
User Preferences, 19  
Wireless Telephone  
Erasing memory, 33  
Extension, 20  
Configuration problems, 35  
Display IP address of, 20  
Problems with, 35  
High noise option, 19  
Hotline, 4  
OAI On/Off, 18  
Obstructions, 35  
OEM SVP Server, 8  
Status messages, 36, 39  
Wireless Telephone, description, 8  
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