Sprint Nextel ic502 User Manual

Phone Guide  
ic502 by Motorola®  
www.nextel.com  
© 2007 Sprint Nextel. All rights reserved. Sprint, the “Going Forward”  
logo, the NEXTEL name and logo, “NEXTEL only from Sprint,” and  
other trademarks are trademarks of Sprint Nextel.  
Printed in the U.S.A.  
Welcome to Nextel From Sprint . . . . . . . . . . . . . . . . . . . . . .i  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii  
Your Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii  
Section 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3  
Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4  
Account Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5  
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6  
1B. Your Phone: The Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . 8  
Your ic502 By Motorola . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9  
Getting Started With Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Finding Your Phone Number and  
Walkie-Talkie Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Basic Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Section 2: Using Your Phone . . . . . . . . . . . . . . . . . . . . . . . 33  
2A. Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . 34  
Types of Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Making and Answering Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Making and Answering Walkie-Talkie Calls . . . . . . . . . . . . . . . . . 45  
Making and Answering Talkgroup Calls . . . . . . . . . . . . . . . . . . . . . 54  
Making and Answering Direct Talk Calls . . . . . . . . . . . . . . . . . . . . 57  
Using Call Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Keeping Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
2B. Controlling Your Phone’s Settings . . . . . . . . . . . . . . . . 68  
Sound Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69  
Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Location Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76  
Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79  
TTY Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80  
Phone Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82  
Walkie-Talkie Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85  
2C. Setting Your Phone’s Security . . . . . . . . . . . . . . . . . . . . 87  
Accessing Your Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88  
SIM Card Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89  
Using Your Phone’s Lock Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 92  
Limiting Use of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94  
Erasing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
Security Features for Data Services . . . . . . . . . . . . . . . . . . . . . . . . . 98  
2D. Controlling Your Roaming Experience . . . . . . . . . . . . . 99  
Understanding Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100  
Setting Your Phone’s Roam Mode . . . . . . . . . . . . . . . . . . . . . . . . . 102  
Using Call Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
2E. Managing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . 105  
Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106  
Phone Call History Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Walkie-Talkie Call History Options . . . . . . . . . . . . . . . . . . . . . . . . . 112  
Erasing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114  
2F. Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115  
About Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116  
Finding Contacts Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118  
Creating a Contacts Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120  
Contacts Entries for Walkie-Talkie Groups and Talkgroups . . 125  
Managing Your Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128  
Using Your SIM Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130  
Dialing Nextel Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133  
2G. Using the Phone’s Calendar and Tools . . . . . . . . . . . . 134  
Using Your Phone’s Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135  
Using Your Phone’s Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139  
2H. Managing Voice Records . . . . . . . . . . . . . . . . . . . . . . . 141  
Voice Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142  
Section 3: Service Features . . . . . . . . . . . . . . . . . . . . . . .145  
3A. Service Features: The Basics . . . . . . . . . . . . . . . . . . . . . 146  
Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147  
Using SMS Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153  
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155  
Responding to Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155  
Making a Three-Way Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156  
Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157  
Voice Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158  
3B. Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161  
Data Services Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162  
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163  
Downloading Premium Services Content . . . . . . . . . . . . . . . . . . 167  
Exploring the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171  
Data Services FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176  
Section 4: Safety and Warranty Information . . . . . . .179  
4A. Important Safety Information . . . . . . . . . . . . . . . . . . . 180  
General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181  
Safety and General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 182  
Hearing Aid Compatibility With Mobile Phones . . . . . . . . . . . . 190  
Battery Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192  
Specific Absorption Rate Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193  
Information From the World Health Organization . . . . . . . . . . 194  
Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195  
Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195  
Phone Guide Proprietary Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . 195  
Export Law Assurances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196  
Wireless: The New Recyclable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196  
California Perchlorate Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197  
Smart Practices While Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198  
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200  
4B. Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . . . . 202  
Motorola Limited Warranty  
for the United States and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . 203  
Service and Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209  
Welcome to Nextel From Sprint  
Sprint and Nextel have come together offering you more choice  
and flexibility to do whatever you want, whenever you want.  
You can make both wireless phone calls on the Nationwide  
Sprint PCS Network and Nextel Walkie-Talkie calls on the  
Nextel National Network from the same phone, simplifying  
your calling experience while expanding the number of  
persons you can connect to. This combination gives you more  
of what you need to do more of what you want.  
Welcome to a future full of possibility. Welcome to Nextel  
only from Sprint.  
Welcome and thank you for choosing Nextel from Sprint.  
i
 
Introduction  
This Phone Guide introduces you to Sprint Nextel service and  
the features of your new phone. It’s divided into four  
sections:  
Section 1: Getting Started  
Section 2: Using Your Phone  
Section 3: Service Features  
Section 4: Safety and Warranty Information  
Throughout this guide, you'll find tips that highlight special  
shortcuts and timely reminders to help you make the most of  
your new phone and service. The Table of Contents and Index  
also help you quickly locate specific information.  
You'll get the most out of your phone if you read each section.  
However, if you'd like to get right to a specific feature, simply  
locate that section in the Table of Contents and go directly to  
that page. Follow the instructions in that section, and you'll  
be ready to use your phone in no time.  
Due to updates in phone software, this printed guide  
may not be the most current version for your phone.  
Visit www.nextel.com and sign on to access the most  
recent version of the phone guide.  
Phone  
Guide  
Note:  
Please refer to the Important Safety Information section  
on page 180 to learn about information that helps you  
safely use your phone. Failure to read and follow the  
Important Safety Information in this phone guide may  
result in serious bodily injury, death, or property  
damage.  
WARNING  
ii  
 
Your Phone’s Menu  
The following list outlines your phone’s menu structure. For  
more information about navigating through the menus,  
please see “Navigating Through Phone Menus” on page 26.  
CALL HISTORY  
1: ALL CALLS  
2: WALKIE-TALKIE  
3: MISSED CALLS  
4: INCOMING CALLS  
5: OUTGOING CALLS  
6: ERASE CALL HISTORY  
CONTACTS  
1: FIND ALL NAMES  
2: ADD NEW ENTRY  
3: FILTER NAMES  
4: SPEED DIAL #S  
5: MY INFO  
6: SERVICES  
1: Customer Solutions 2: Dir. Assistance  
3: Account Info.  
4: Sprint Operator  
5: Voice Command  
7: SIM MANAGER  
1: Copy to Contacts  
4: Help  
2: Copy to SIM  
3: Manage SIM  
8: MANAGE CONTACTS  
1: Add Category  
2: View Categories  
3: Delete All Contacts  
4: Memory Status  
iii  
     
MESSAGING  
1: SEND MESSAGE  
2: TEXT MESSAGING  
1: Inbox  
2: Outbox  
3: Sent Folder  
4: Drafts Folder  
5: Preset Messages  
6: Send Message  
3: VOICEMAIL  
4: SETTINGS  
1: Notification  
2: Callback Number  
MY CONTENT  
1: GAMES  
1: Get New  
2: My Content Manager  
2: My Content Manager  
2: My Content Manager  
2: My Content Manager  
2: RINGERS  
1: Get New  
3: SCREEN SAVERS  
1: Get New  
4: APPLICATIONS  
1: Get New  
WALKIE-TALKIE  
1: WLK-TLK CONTACTS  
2: DIRECT TALK  
WEB  
VOICE RECORDS  
iv  
TOOLS  
1: ALARM CLOCK  
1: Alarm 1  
4: Alarm 4  
2: Alarm 2  
5: Alarm 5  
3: Alarm 3  
2: CALCULATOR  
3: CALENDAR  
4: SIM MANAGER  
1: Copy to Contacts  
4: Help  
2: Copy to SIM  
3: Manage SIM  
5: PHONE UPDATE  
6: WORLD CLOCK  
SETTINGS  
1: SOUNDS  
1: Ringer Type  
1: Call with ID  
4: Voicemail  
7: Alarm  
2: Call without ID  
5: Call Alert  
8: Roam Ringer  
3: Text Message  
6: Calendar  
2: Volume  
1: Ringer  
4: Alarm  
7: Key Beep  
10: Call Alert  
2: Messaging  
5: Applications  
8: Voice Call  
3: Calendar  
6: Power On  
9: Speaker Phone  
11: Incoming WLK-TLK 12: Reset Volumes  
3: Indicators  
1: Service  
2: Minute Beep  
3: Call Lost  
4: Connect  
2: DISPLAY  
1: Screensaver  
4: Greeting Banner  
7: Set Time/Date  
2: Standby Display  
5: Menu Style  
8: Incoming Calls  
3: Light Control  
6: Assign Keys  
3: PCS VISION  
1: PCS Vision  
2: Net Guard  
v
3: Update Vision Profile  
4: WALKIE-TALKIE  
1: One Touch WLK-TLK  
2: Talkgroup Silent  
3: Talkgroup Area  
5: ROAMING  
1: Set Mode  
2: Call Guard  
3: Data Roam Guard  
6: LOCATION  
7: SECURITY  
1: Lock Phone  
2: Change Lock Code  
3: SIM PIN  
4: Change SIM PIN  
5: Limit Use  
1: Lock Contacts  
2: Lock Vision  
3: Restrict Outgoing Calls  
4: Restrict Incoming Calls 5: Restrict Walkie-Talkie  
6: Erase Contacts  
7: Erase My Content  
8: Reset Phone  
9: Special Numbers  
8: OTHERS  
1: Language  
2: Answer Options  
3: Speed Dial  
4: Abbreviated Dial  
5: Auto Redial  
6: Airplane Mode  
7: TTY  
vi  
8: Text Input  
1: Personal Dictionary 2: Word Pop-up List  
3: Word Completion  
3: Advanced  
9: PHONE INFO  
1: My Phone Numbers 2: Version  
vii  
viii  
Section 1  
Getting Started  
 
Section 1A  
Setting Up Service  
In This Section  
Getting Started  
Setting Up Your Voicemail  
Account Passwords  
Getting Help  
Setting up service on your new phone is quick and easy. This  
section walks you through the necessary steps to unlock your  
phone, set up your voicemail, establish passwords, and  
contact Nextel for assistance with your wireless service.  
2
Section 1A: Setting Up Service  
   
Getting Started  
Determining If Your Phone Is Already Activated  
If you purchased your phone at a Sprint Store, it is probably  
ready to use. If you received your phone in the mail, it  
probably has been activated; all you need to do is unlock it. If  
your phone is not activated, please call 1-866-398-0455.  
You must be in an area covered by the Nationwide Sprint PCS  
Network and the Nextel National Network when you first  
power up and unlock your phone.  
Tip:  
Unlocking Your Phone  
To unlock your phone, follow these easy steps:  
1. Press and hold e to turn the phone on.  
2. Press Unlock (right softkey).  
To select a softkey, press the button directly below the text  
appearing on the bottom left and right of your display screen.  
Softkey actions change according to screen.  
Note:  
3. Enter your four-digit lock code.  
If you can’t recall your lock code, try using the last four digits  
of either your Social Security number or phone number. If  
neither of these works, call Nextel Customer Service.  
Tip:  
When you power up your phone the first time, it performs a  
series of security checks. For example, it verifies the phone is  
Nextel-approved and the correct SIM card is installed. If you  
don’t pass the security checks, your phone displays messages  
and screen prompts showing what to do next. If you still  
encounter security messages, call Nextel Customer Service at  
1-800-639-6111.  
Section 1A: Setting Up Service  
3
   
Setting Up Your Voicemail  
Unanswered phone calls are automatically transferred to  
your voicemail, even if your phone is in use or turned off.  
Therefore, you may want to set up your voicemail and  
personal greeting as soon as your phone is activated.  
To set up your voicemail:  
1. From standby mode, press and hold 1.  
2. Follow the system prompts to:  
Create your passcode.  
Record your name announcement.  
Record your greeting.  
Choose whether to activate One-Touch Message  
Access (a feature that lets you access messages  
simply by pressing and holding 1, bypassing the  
need for you to enter your passcode).  
Voicemail Passcode  
Note:  
If you are concerned about unauthorized access to your  
voicemail account, Nextel recommends that you enable your  
voicemail passcode.  
For more information about using your voicemail, see “Using  
Voicemail” on page 147.  
4
Section 1A: Setting Up Service  
     
Account Passwords  
As a Nextel customer, you enjoy unlimited access to your  
personal account information, your voicemail account, and  
your data services account. To ensure that no one else has  
access to your information, you need to create passwords to  
protect your privacy.  
Account Password  
If you are the account owner, you have an account password  
to sign on to www.nextel.com and to use when calling Nextel  
Customer Service. Your default account password is the last  
four digits of your Social Security number or the password  
you selected when you purchased your phone. If you are not  
the account owner (if someone else receives the invoice for  
your Nextel service), you can get a sub-account password at  
Voicemail Password  
You create your voicemail password (or passcode) when you  
set up your voicemail. See “Setting Up Your Voicemail” on  
page 4 for more information on your voicemail password.  
Data Services Password  
With your ic502 by Motorola®, you may elect to set up a data  
services password. This optional password may be used to  
authorize purchase of Premium Services content and to  
protect personal information on multi-phone accounts.  
For more information, or to change your passwords, sign on  
to www.nextel.com or call Nextel Customer Service at  
1-800-639-6111.  
Section 1A: Setting Up Service  
5
   
Getting Help  
Visit www.nextel.com  
You can go online to:  
Access your account information.  
Check your minutes used (depending on your  
service plan).  
View and pay your bill.  
Enroll for online billing and automatic payment.  
Purchase accessories.  
Shop for the latest phones.  
View other service plans and options available.  
Learn more about data services and other great products  
like games, ringers, screen savers, and more.  
Reaching Nextel Customer Service  
You can reach Nextel Customer Service many different ways:  
Dial  
on your phone.  
* 2 s  
Sign on to your account at www.nextel.com.  
Call us toll-free at 1-800-639-6111.  
Receiving Automated Invoicing Information  
For your convenience, your phone gives you access to  
invoicing information on your account. This information  
includes balance due, payment received, invoicing cycle, and  
an estimate of the number of minutes used since your last  
invoicing cycle.  
To access automated invoicing information:  
Press  
.
* 4 s  
6
Section 1A: Setting Up Service  
         
This service may not be available in all Affiliate areas.  
Note:  
Sprint 411  
You have access to a variety of services and information  
through Sprint 411, including residential, business, and  
government listings; movie listings or show times; driving  
directions, restaurant reservations, and major local event  
information. You can get up to three pieces of information  
per call, and the operator can automatically connect your call  
at no additional charge.  
There is a per-call charge to use Sprint 411 and you are billed  
for airtime.  
To call Sprint 411:  
Press  
.
4 1 1 s  
Operator Services  
Operator Services provides assistance when placing collect  
calls or when placing calls billed to a local telephone calling  
card or to a third party.  
To access Operator Services:  
Press  
.
0 s  
For more information or to see the latest products and  
services, visit us online at www.nextel.com.  
Section 1A: Setting Up Service  
7
       
Section 1B  
Your Phone: The Basics  
In This Section  
Your ic502 By Motorola  
Getting Started With Your Phone  
Finding Your Phone Number and Walkie-Talkie Number  
Basic Phone Features  
Accessories  
Entering Text  
Your phone is packed with features that simplify your life and  
expand your ability to stay connected to the people and  
information that are important to you. This section gives you an  
overview of your phone, describes its basic features, shows  
you how to power it on and off, change your battery, and  
insert your SIM card.  
8
Section 1B: Your Phone: The Basics  
   
Your ic502 By Motorola  
Front View of Phone  
1. Audio Connector  
8. Smart Key  
2. Speaker Key  
3. Status Light  
7. Retractable  
Antenna  
4. Volume  
Controls  
5.Walkie-Talkie  
Button  
6. External  
Display  
Section 1B: Your Phone: The Basics  
9
   
Inside View of Phone  
9. Earpiece  
20. Display  
Screen  
c
19. Keypad  
Sensor  
10. Softkeys  
18. BACK Key  
11. WEB Key  
12. TALK Key  
17. END /  
Power Key  
16. OK Key  
15. Navigation  
Keys  
13. Microphone  
10  
Section 1B: Your Phone: The Basics  
 
Key Functions  
1. Audio Connector allows you to plug in an optional  
headset for convenient, hands-free conversations. Your  
Walkie-Talkie headset can only use this connector.  
The use of wireless phones while driving may cause  
distraction. Discontinue a call if you can’t concentrate on  
driving. Additionally, the use of wireless devices and their  
accessories may be prohibited or restricted in certain areas.  
Always obey the laws and regulations on the use of these  
products.  
Note:  
2. Speaker Key turns the speakerphone on and off during  
phone calls and Walkie-Talkie calls. You can also use it to  
answer phone calls in speaker mode.  
3. Status Light does the following –  
Flashes green to indicate you have both phone and  
Walkie-Talkie service or your battery is charging.  
Flashes orange to indicate you have either phone or  
Walkie-Talkie service.  
Flashes red to indicate you do not have service or  
your battery is low.  
Flashes red and green to indicate you have an  
incoming call.  
Flashes orange and green to indicate you have  
received a message or Call Alert, or that an alarm  
has expired.  
4. Volume Controls allow you to adjust the ringer volume in  
standby mode or adjust the voice volume during a call.  
To mute the ringer during an incoming call, press the  
volume key up or down.  
5. Walkie-Talkie button allows you to use your phone as a  
long-range, digital Walkie-Talkie.  
Section 1B: Your Phone: The Basics  
11  
   
6. External Display shows information about incoming  
calls, battery strength, signal coverage, today’s date and  
time, and more.  
7. Retractable Antenna can be extended to optimize your  
phone’s performance during phone calls, Walkie-Talkie  
calls, and data sessions.  
8. Smart Key ends a phone call or Walkie-Talkie call,  
forwards an incoming call to voicemail and dismisses a  
Call Alert.  
9. Earpiece lets you hear the caller and automated phone  
prompts.  
10. Softkeys let you select softkey actions or menu items  
corresponding to the bottom left and right of the  
display screen.  
11. WEB Key allows you to access the Internet.  
12. TALK Key allows you to place or receive phone calls,  
answer Call Waiting, and use Three-Way Calling.  
13. Microphone allows the other caller to hear you clearly  
when you are speaking to them.  
14. Accessory Connector allows you to attach the battery  
charger or other accessories to your phone.  
15. Navigation Keys scroll through the phone’s menu options  
and act as shortcut keys from standby mode. To assign  
shortcuts to the navigation keys, see “Shortcuts” on  
page 82.  
16. OK Key selects the highlighted choice when navigating  
through a menu. From standby mode, pressing takes  
O
you to the main menu.  
17. END / Power Key ends a call. Press and hold this key for  
two seconds to turn your phone on or off. You can also  
use it to end any task you are engaged in and return the  
phone to standby mode. When you receive an incoming  
12  
Section 1B: Your Phone: The Basics  
call, press it to mute the ringer; press it twice to forward  
the call to voicemail.  
18. BACK Key deletes characters from the display screen in  
text entry mode. When in a menu, press c to return to  
the previous menu. This key also allows you to return to  
the previous screen during a data session.  
19. Keypad Sensor detects ambient light. If Keypad Sensor is  
enabled, your phone measures the available light and  
determines if the keypad backlight needs to be turned  
on.  
20. Display Screen provides all the information you need to  
operate your phone, such as incoming call notification,  
Contacts, date and time, signal coverage, battery  
strength, and much more.  
Antenna  
To optimize your phone’s performance, extend the antenna  
during phone calls, Walkie-Talkie calls, and data sessions.  
To extend the antenna, pull gently on the rounded tip until  
the antenna is fully extended and clicks into position. When  
finished with a call, retract the antenna by pushing gently on  
the rounded tip until the antenna clicks into place.  
Section 1B: Your Phone: The Basics  
13  
 
Getting Started With Your Phone  
To start using your ic502 by Motorola phone:  
Make sure your SIM card is in place.  
Charge the battery.  
Turn on your phone.  
After you’ve completed these items, you are ready to begin  
using your new phone.  
Locating Your SIM Card  
Your SIM (Subscriber Identity Module) card is a small card  
with gold foil lodged within a larger card. This card is included  
in the shrink-wrap package that also contains the phone user  
guide and other documentation.  
If no SIM card came with your phone another, contact Nextel  
Customer Service at 1-800-639-6111.  
You may want to use an existing Nextel SIM card  
instead of the one provided with this phone.  
IMPORTANT  
If your existing NEXTEL SIM card is black or yellow,  
you can transfer Contacts entries stored in the SIM  
card to your phone. See “Copying Contacts Entries –  
SIM Card to Phone” on page 131 for an explanation  
of how to do this.  
After you begin using your phone with a SIM card, you cannot  
switch to a different SIM card with this phone. If you need to  
change SIM cards, or if you require assistance, contact Nextel  
Customer Service at 1-800-639-6111.  
14  
Section 1B: Your Phone: The Basics  
     
Inserting Your SIM Card  
To insert your SIM card:  
1. With your phone powered off, remove the battery door  
and battery. See “Removing the Battery” on page 19.  
2. With your fingers, carefully slide the SIM card in under  
the edge, and press it gently in place.  
Do not touch the gold-colored areas of your SIM card.  
Important:  
Section 1B: Your Phone: The Basics  
15  
 
Removing Your SIM Card  
To avoid losing information stored in your SIM card, do  
not remove it from your phone unless absolutely  
necessary.  
Important:  
To remove your SIM card:  
1. With your phone powered off, remove the battery door  
and battery. See “Removing the Battery” on page 19.  
2. With your fingernail, carefully slide the SIM card out  
from under the edge.  
Protect your SIM card as you would any delicate object. Store  
it carefully.  
Note:  
16  
Section 1B: Your Phone: The Basics  
 
Using Your Phone’s Battery and Charger  
Use only Nextel-approved or Motorola-approved  
batteries and chargers with your phone. The failure to use  
a Nextel-approved or Motorola-approved battery and  
charger may increase the risk that your phone overheats,  
catches fire, or explodes, resulting in serious bodily injury,  
death, or property damage.  
WARNING  
Nextel-approved and Motorola-approved batteries and  
accessories can be found at Sprint Stores, through Motorola,  
or by calling 1-888-242-4187 to order. They’re also available  
at www.nextel.com – just click the Accessories link.  
Battery Capacity  
Your phone is equipped with a Lithium Ion (Li-Ion) battery. It  
allows you to recharge your battery before it is fully drained.  
When the battery reaches 5% of its capacity, your phone  
makes a sound and displays a message. When there are  
approximately two minutes of talk time left, the phone  
sounds an audible alert and then powers down.  
Long light settings, searching for service, vibrate mode,  
browser use, and other variables may affect battery life.  
Note:  
Tip:  
Be sure to watch your phone’s battery level indicator and  
charge the battery before it runs out of power.  
You can purchase a larger battery with a longer battery life, if  
needed.  
Installing the Battery  
To install your battery:  
1. Make sure the phone is powered off.  
2. Slide the release button back until it releases the  
battery door.  
Section 1B: Your Phone: The Basics  
17  
     
3. Allow the battery door to pop up, and remove it from  
the back of your phone.  
4. Insert the top of the battery into the battery area. Be  
sure the gold-colored areas on the battery and on the  
phone are touching.  
5. Press the battery down to secure it.  
6. Replace the battery door and press it gently until you  
hear a click.  
18  
Section 1B: Your Phone: The Basics  
Removing the Battery  
Do not handle a damaged or leaking Li-Ion battery as you  
can be burned.  
WARNING  
To remove your battery:  
1. Make sure the phone is powered off.  
2. Slide the release button back until the battery door  
unlatches.  
3. Allow the battery door to pop up, and remove it from  
the back of your phone.  
4. Remove the battery by lifting it out from the side.  
Charging the Battery  
Your phone’s Li-Ion battery is rechargeable and should be  
charged as soon as possible so you can begin using your  
phone.  
Keeping track of your battery’s charge is important. If your  
battery level becomes too low, your phone automatically  
turns off, and you lose all the information you were just  
working on.  
For a quick check of your phone’s battery level, glance at the  
battery charge indicator located on your displays (both  
Section 1B: Your Phone: The Basics  
19  
     
internal and external). If the battery charge is getting too low,  
the phone makes a sound and displays a message.  
Always use a Nextel-approved or Motorola-approved charger,  
or vehicle power adapter to charge your battery.  
Using the Charger  
To use the charger provided with your phone:  
1. Plug the charger into an electrical outlet.  
2. Pull and rotate the connector cover.  
3. Plug the other end of the charger into the accessory  
connector.  
Your external and internal displays also let you know the  
battery is charging. Both the battery icon  
message show the charging status.  
and a text  
20  
Section 1B: Your Phone: The Basics  
You can also charge your phone using a Motorola-approved  
USB cable and a computer that supports charging through its  
USB port. You can only use a Motorola-approved USB cable.  
Tip:  
Battery Use and Maintenance  
Nextel-approved Li-Ion chargers provide optimum  
performance. Other chargers may not fully charge the  
Li-Ion battery or may yield a reduced number of lifetime  
charge cycles.  
Extreme temperatures degrade battery performance. Do  
not store the battery where temperatures exceed 140°F  
(60°C) or fall below -4°F (-20°C).  
Li-Ion batteries have a self-discharge rate and, without  
use, lose about 1% of their charge per day.  
Turning Your Phone On and Off  
To turn your phone on:  
1. Open the phone.  
2. Press and hold e for approximately two seconds.  
As your phone connects to the network, you see a connecting  
message. Your phone may require you to enter identifying  
information to use it or to access specific features. See  
“Setting Your Phone’s Security” on page 87 for more  
information.  
To power your phone off:  
1. Open the phone.  
2. Press and hold e.  
Section 1B: Your Phone: The Basics  
21  
     
Finding Your Phone Number and  
Walkie-Talkie Number  
My Info lets you view your phone number, Walkie-Talkie  
number, and other information.  
To view information about your phone:  
1. Press O > Contacts > My Info.  
2. Scroll to see your information:  
Mobile lists your phone number.  
Walkie-Talkie lists your Walkie-Talkie number.  
Press Options (right softkey) and select Edit. You can now  
enter your name, home and work numbers, and email, if you  
want. See “Entering Text” on page 29 for more instructions  
on how to do this.  
22  
Section 1B: Your Phone: The Basics  
     
Basic Phone Features  
Congratulations on purchasing your new ic502 by Motorola.  
Your phone is lightweight, durable, and easy-to-use. It offers  
many significant features and service options.  
The following list previews some of those features and  
provides page numbers where you can find out more:  
Dual-mode capability allows you to make both Nextel  
Walkie-Talkie calls on the Nextel National Network  
and traditional wireless phone calls on the Nationwide  
Sprint PCS Network. Walkie-Talkie calls include Walkie-  
Talkie, Group Walkie-Talkie, Talkgroup, and Direct TalkSM  
calls (page 35).  
External display gives you quick and easy access to  
information about incoming calls, battery strength, signal  
coverage, and more. When in standby mode, it  
conveniently displays today’s time and date (page 24).  
Walkie-Talkie button lights up whenever you receive a  
Walkie-Talkie call (page 47).  
The wireless browser provides access to the wireless  
Internet (page 161).  
Games, ringers, screen savers, and other applications can  
be downloaded to make your phone as unique as you are  
(page 167). Additional charges may apply.  
SMS Text Messaging (page 153) provides quick and  
convenient messaging capabilities.  
The Contacts list allows you to store up to 900 entries  
(page 115). Contacts stores Walkie-Talkie numbers, phone  
numbers, and other information in an easy-to-use,  
integrated format.  
The built-in Calendar offers several personal information  
management features to help you manage your busy  
lifestyle (page 134).  
Section 1B: Your Phone: The Basics  
23  
   
Your phone is equipped with a Location feature for use in  
connection with location-based services (page 76).  
Word English Text Input lets you quickly type messages  
with one key press per letter (page 30).  
Viewing Status Information  
Your phone shows status information on both the internal  
and external displays.  
The external display contain two lines of information – a  
status line showing symbols referencing your phone’s status,  
and a text line providing additional information. The status  
line displays battery strength, speakerphone use, signal  
coverage, alerts, roaming activity, and more. When in standby  
mode, the external display shows the current time and date.  
Here are some of your phone’s status indicators.  
indicates your current signal strength. (The more  
lines you have, the stronger your signal.)  
indicates you are in Airplane mode.  
indicates no service is available.  
indicates you have Walkie-Talkie coverage.  
indicates you are “roaming” off the Nationwide  
Sprint PCS Network.  
indicates the Walkie-Talkie speaker is on.  
indicates the Walkie-Talkie speaker is off.  
indicates your phone is operating in TTY (Text  
Telephone) mode.  
indicates your phone is set to ring for incoming  
calls.  
24  
Section 1B: Your Phone: The Basics  
     
indicates a Walkie-Talkie call is in progress.  
indicates a Talkgroup call is in progress.  
indicates a Group Walkie-Talkie call is in progress.  
indicates a Direct Talk call is in progress.  
indicates you have received a Call Alert.  
indicates a phone call is in progress.  
indicates you missed a phone call.  
indicates you missed a Walkie-Talkie call or a  
Talkgroup call.  
indicates you have voicemail messages. (Press and  
hold 1 to call your voicemail box.)  
indicates you have new text messages (icon flashes  
for urgent messages).  
indicates your phone’s location feature is on.  
indicates your phone’s location feature is off.  
indicates your data connection is established.  
When data is being transferred, the red arrows  
blink.  
indicates battery charge level (icon shown is full).  
Icons shown on the external display are in black-and-white,  
not in color.  
Note:  
Not all the icons listed above are shown on the external  
display.  
Section 1B: Your Phone: The Basics  
25  
Navigating Through Phone Menus  
The navigation key on your phone allows you to scroll  
through menus quickly and easily. The scroll bar at the right  
of the menu keeps track of your position in the menu at all  
times.  
To navigate through a menu, simply press the navigation key  
up or down. For a diagram of your phone’s menu, please see  
“Your Phone’s Menu” on page iii.  
Selecting Menu Items  
As you navigate through the menu, menu options are  
highlighted. Select an item by highlighting it and pressing O.  
For example, if you want to see your volume settings:  
1. Press O to access the main menu.  
2. Select Settings by pressing 9 or by highlighting it and  
pressing O.  
3. Select Sounds by pressing 1 or by highlighting it and  
pressing O.  
4. Select Volume by pressing 2 or by highlighting it and  
pressing O.  
For the purposes of this guide, the above steps condense into  
“Press > Settings > Sounds > Volume.”  
O
Note:  
Backing Up Within a Menu  
To go to the previous menu, press c.  
To return to standby mode, press e.  
26  
Section 1B: Your Phone: The Basics  
     
Help  
Your phone contains an in-device help program to help you  
understand complicated or seldom used features. When you  
access a feature, Help sometimes appears as a menu item or  
softkey. Select Help and read the text for a quick overview of  
the feature. For more information, refer to this guide.  
Section 1B: Your Phone: The Basics  
27  
Accessories  
Your phone comes with a Li-Ion battery, charger, and holster.  
Various accessories are available for use with your ic502  
phone, including a higher capacity battery (with a larger  
battery door), cases, vehicle power chargers, data cables,  
hands-free accessories, and more.  
To make communicating in Walkie-Talkie easier, the Motorola  
Walkie-Talkie headset allows hands-free operation. You can  
use it for phone calls as well as Walkie-Talkie calls.  
To order additional accessories, go to www.nextel.com or call  
1-888-242-4187. You can also contact your Nextel Authorized  
Representative or stop by any Sprint Store. For information on  
Sprint Store locations, go to www.sprintstorelocator.com.  
28  
Section 1B: Your Phone: The Basics  
         
Entering Text  
Selecting a Character Input Mode  
Your phone provides convenient ways to enter words, letters,  
punctuation, and numbers whenever you are prompted to  
enter text (for example, when adding a Contacts entry or  
when using SMS Text Messaging).  
To change the character input mode:  
1. When you display a screen where you can enter text,  
press Options (right softkey) to change the character  
input mode.  
2. Select one of the following options:  
Word English to enter text using a predictive text  
entering system that reduces the keys that need to  
be pressed while entering a word (see page 30).  
Multi-Tap to cycle through the alpha characters  
associated with the letters on the keypad (see  
page 31).  
Numbers to enter numbers by pressing the numbers  
on the keypad (see page 32).  
Symbols to enter symbols (see page 32).  
Word Spanish to enter Spanish text using predictive  
text like Word English (see page 30).  
When entering text, press * to change letter capitalization.  
Tip:  
An additional option (Insert Preset Msg) is available when  
using messaging. See “Using Preset Messages” on page 154.  
Section 1B: Your Phone: The Basics  
29  
   
Entering Characters Using Word English Text Input  
Word English Text Input lets you enter text into your phone  
by pressing keys just once per letter. (To select the  
Word English mode when entering text, see “Selecting a  
Character Input Mode” on page 29.)  
Word English Text Input analyzes the letters you enter using  
an intuitive word database and creates a suitable word. (The  
word may change as you type.)  
To enter a word using Word English Text Input:  
1. Select the Word English character input mode. (See  
“Selecting a Character Input Mode” on page 29.)  
2. Press the corresponding keys once per letter to enter a  
word (for example, to enter the word “Bill,” press  
). (If you make a mistake, press c to erase a  
2 4 5 5  
single character. Press and hold c to delete an entire  
entry.)  
If the word you want is not displayed after you have  
entered all the letters, press the navigation key down to  
scroll through other word options. A pop-up list appears  
with the word options.  
To keep this pop-up list from appearing, press O > Settings  
> Others > Text Input > Word Pop-up List > Manual (rather than  
Automatic).  
Tip:  
Tip:  
To accept a word and insert a space, press #.  
– or –  
To accept a word completion (such as “Billion” when you  
entered “Bill”), press the navigation key right.  
To turn word completion on or off, press O > Settings > Others  
> Text Input > Word Completion > On or Off.  
30  
Section 1B: Your Phone: The Basics  
   
Adding a Word to the Word English Database  
If a word you want to enter is not displayed as an option  
when you are using Word English Text Input, you can add it to  
the database.  
To add a word to the Word English Text Input database:  
1. Select the Multi-Tap character input mode. (See  
“Selecting a Character Input Mode” on page 29.)  
2. Enter the word using multi-tap text entry. (See  
“Entering Characters Using Multi-Tap Mode” on  
page 31.) The word appears as an option the next time  
you scroll through options during Word English Text  
Input.  
To turn the dictionary on or off, press O > Settings > Others  
> Text Input > Personal Dictionary > On or Off.  
Tip:  
Entering Characters Using Multi-Tap Mode  
To enter characters by tapping the keypad:  
1. Select the Multi-Tap mode. (See “Selecting a Character  
Input Mode” on page 29.)  
2. Press the corresponding keys repeatedly until the  
desired letter appears. (For example, to enter the word  
“Bill,” press 2 twice, 4 three times, 5 three times,  
and 5 three times again). If you make a mistake, press  
c to erase a single character. Press and hold c to erase  
an entire word.  
By default, the first letter of an entry is capitalized and the  
following letters are lowercased. After a character is entered,  
the cursor automatically advances to the next space after two  
seconds or when you enter a character on a different key.  
Section 1B: Your Phone: The Basics  
31  
 
Characters scroll in the following order:  
1
. ? ! , @ ' - _ : ; ( ) & " 1 0 ^ ` % $ + * / \ | ~ [ ] = >  
< #  
2
3
4
5
6
7
8
9
0
#
*
A B C 2  
D E F 3  
G H I 4  
J K L 5  
M N O 6  
P Q R S 7  
T U V 8  
W X Y Z 9  
0 (no letters)  
Space  
Shift  
Entering Numbers and Symbols  
To enter numbers:  
Select the Numbers mode and press the appropriate key.  
(See “Selecting a Character Input Mode” on page 29.)  
To enter symbols:  
Select the Symbols mode. (See “Selecting a Character  
Input Mode” on page 29.) To enter a symbol, press the  
appropriate key indicated on the display screen.  
32  
Section 1B: Your Phone: The Basics  
     
Section 2  
Using Your Phone  
 
Section 2A  
Making and Answering Calls  
In This Section  
Types of Calls  
Making and Answering Phone Calls  
Making and Answering Walkie-Talkie Calls  
Making and Answering Talkgroup Calls  
Making and Answering Direct Talk Calls  
Using Call Alerts  
Keeping Track  
Your ic502 by Motorola offers many different ways to connect to  
your family, friends, and associates. In addition to traditional  
wireless phone calls, you can make Walkie-Talkie calls to both  
individuals and groups, participate in Talkgroups, use  
Direct Talk, and send Call Alerts.  
34  
Section 2A: Making and Answering Calls  
   
Types of Calls  
With the Nationwide Sprint PCS Network, Nextel Walkie-  
Talkie, and your ic502 by Motorola, you have the following  
traditional wireless phone and Walkie-Talkie services  
available to you:  
Digital Wireless Phone Calls offer clear calls and many extra  
services, including missed call notification, three-way  
calling, speakerphone, and speed dialing (page 36).  
Digital Walkie-Talkie Calls allow two-way radio  
communication with other Nextel Walkie-Talkie users  
within the Nextel National Network (page 45).  
Group Walkie-Talkie Calls allow coast-to-coast two-way  
radio calling to up to 20 Nextel Walkie-Talkie customers  
simultaneously (page 50).  
Talkgroup Calls allow two-way radio calling to up to 100  
Nextel Talkgroup customers simultaneously (page 54).  
To learn more about the differences between  
Group Walkie-Talkie calls and Talkgroup calls, please see  
“Difference Between Group Walkie-Talkie and Talkgroup  
Calls” on page 54.  
Note:  
Direct Talk Calls allow two-way radio communication  
between two or more Direct Talk-capable phones. These  
calls are not made on the network (page 57).  
Please see your service plan for information on pricing.  
Note:  
Section 2A: Making and Answering Calls  
35  
     
Making and Answering Phone Calls  
Making Calls  
Placing a traditional, wireless phone call from your phone is  
as easy as making a call from any landline phone.  
To make a phone call using your keypad:  
1. Make sure your phone is on and open.  
2. Enter a phone number from standby mode. (If you make  
a mistake while dialing, press c to erase one digit at a  
time. Press and hold c to erase the entire number.)  
3. Press s. (To make a call when you are roaming and Call  
Guard is enabled, see “Using Call Guard” on page 103.)  
4. Press e or close the phone when you are finished.  
To redial your last outgoing call, press s twice.  
Tip:  
Answering Calls  
To answer an incoming call:  
1. Make sure your phone is on.  
When your phone is off, incoming phone calls go directly to  
voicemail.  
Note:  
If you are on another phone call or Walkie-Talkie call, or using  
data services, please see “Keeping Track” on page 65.  
2. Press s to answer an incoming call.  
—or —  
Press Answer (left softkey).  
When the phone is closed, you can answer a call by  
pressing t.  
Note:  
36  
Section 2A: Making and Answering Calls  
   
Depending on your phone’s settings, you may also answer  
incoming calls by opening the phone or by pressing any  
number key. See “Call Answer Mode” on page 82 for more  
information.  
Your phone notifies you of incoming calls in the following  
ways:  
The phone rings or vibrates.  
The status light flashes green and red.  
The backlight illuminates.  
The external and internal displays show an incoming call  
notification. If the incoming call is from a number stored  
in your Contacts, the entry’s name and/or number  
appears.  
Answering a Roam Call With Call Guard Enabled  
Call Guard is an option that helps you manage your roaming  
charges when making or receiving calls while outside the  
Nationwide Sprint PCS Network. Please see “Controlling Your  
Roaming Experience” on page 99 for more information about  
roaming.  
To answer a call when you are roaming and Call Guard is  
enabled:  
Press e and then select Yes (left softkey) to answer the  
call. (See “Using Call Guard” on page 103 for additional  
information.)  
Ending a Call  
To disconnect a call when you are finished:  
Close the phone or press e.  
When the phone is closed, you can end a call by pressing ..  
Note:  
Section 2A: Making and Answering Calls  
37  
 
Missed Phone Calls  
Missed phone calls are forwarded to voicemail.  
Calling Emergency Numbers  
You can place calls to 911 (dial 9 1 1 and press s), even if  
your phone is locked or your account is restricted.  
During an emergency call, press Options (right softkey) to  
display your options.  
When you place an emergency call, your phone automatically  
enters Emergency mode. Your phone exits Emergency mode a  
few minutes after you end the emergency call.  
To exit Emergency mode, do one of the following:  
Wait until your phone exits Emergency mode.  
Dial a non-emergency phone number.  
Emergency Mode and Walkie-Talkie Calls  
Your phone’s Walkie-Talkie functionality impacts Emergency  
mode as follows:  
If your phone has only been provisioned for Walkie-Talkie  
service, you cannot make emergency calls.  
You cannot make or receive any Walkie-Talkie calls when  
your phone is in Emergency mode.  
If you are on a Walkie-Talkie call, you must wait until the  
phone reconnects to a cellular network before attempting  
to make an emergency 911 call.  
You may be in an area that has Walkie-Talkie coverage,  
but no cellular network coverage. If so, you will not be  
able to make emergency calls.  
Emergency Mode With an Inactive SIM Card  
You can still make emergency calls if your SIM card is not  
working or if your SIM security code is not being accepted.  
38  
Section 2A: Making and Answering Calls  
   
Enhanced 911 (E911) Information  
This phone features an embedded Global Positioning System  
(GPS) chip necessary for utilizing E911 emergency location  
services where available.  
When you place an emergency 911 call, the GPS feature of  
your phone begins to seek information to calculate your  
approximate location. Depending on several variables,  
including availability and access to satellite signals, it may  
take up to 30 seconds or more to determine and report your  
approximate location.  
Always report your location to the 911 operator when  
placing an emergency call. Some designated  
IMPORTANT  
emergency call takers, known as Public Safety  
Answering Points (PSAPs) may not be equipped to  
receive GPS location information from your phone.  
In-Call Options  
Pressing Options (right softkey) during a call displays a list of  
features you may use during the course of a call. To select an  
option, highlight it, and press O. The following options are  
available:  
Select Speaker On to route the phone’s audio through the  
speaker. You can adjust the speaker volume using the  
volume keys on the side of the phone.  
Select Speaker Off to use the phone’s earpiece.  
You can also turn the speakerphone on or off by pressing t  
during a phone call.  
Note:  
Due to higher volume levels, do not place the phone near your  
ear during speakerphone use.  
Contacts opens your phone’s address book.  
Section 2A: Making and Answering Calls  
39  
 
3-Way Call lets you initiate a three-way call  
(see page 156).  
Record Recipient creates a Voice Record of the call.  
Phone Info. opens your Phone Info menu.  
Messaging opens your Messaging menu.  
Call History opens your Call History menu.  
Calendar opens your appointment Calendar.  
Tools opens your Tools menu.  
During a call, the left softkey button functions as the Mute  
button. Press it to mute the phone’s microphone for privacy.  
Press it again to Unmute the phone.  
End-of-Call Options  
After receiving a call from or making a call to a phone number  
that is not in your Contacts, the phone number and the  
duration of the call are displayed. After finishing the call,  
press Options (right softkey) and then select Save to store the  
number to Contacts.  
If you have just finished a call with someone listed in your  
Contacts, the entry’s name and the duration of the call are  
displayed.  
The End-of-Call options are not displayed for calls identified  
as No ID or Restricted.  
Note:  
Saving a Phone Number  
Your phone can store up to five phone numbers in each  
Contacts entry. Each entry’s name can contain 24 characters.  
Your phone automatically sorts the Contacts entries  
alphabetically. (For more information, see “Using Contacts”  
on page 115.)  
40  
Section 2A: Making and Answering Calls  
   
To save a number from standby mode:  
1. Enter a phone number.  
2. Press Options (right softkey).  
3. Select Save and press O.  
4. Select As New Entry and press O. Use the numeric  
keypad to enter the new contact name, then press Save  
(left softkey).  
– or –  
Select To Existing Entry and press O. Scroll to the existing  
entry where you want to save the number and press O,  
then press Save (left softkey).  
Dialing and Saving Phone Numbers With Pauses  
You can dial or save phone numbers with pauses for use with  
automated systems, such as voicemail or credit card billing  
numbers.  
There are two types of pauses available on your phone:  
Hard Pause sends the next set of numbers when you  
press the left softkey.  
2Sec Pause automatically sends the next set of numbers  
after two seconds.  
You can have multiple pauses in a phone number and  
combine two-second pauses with hard pauses.  
Note:  
To dial or save phone numbers with pauses:  
1. Enter the phone number.  
2. Press Options (right softkey) and select either Hard Pause  
or 2Sec Pause.  
3. Enter additional numbers.  
Press s to dial the number.  
– or –  
Section 2A: Making and Answering Calls  
41  
 
Press Options (right softkey) and select Save to save the  
number in your Contacts.  
When dialing a number with a hard pause, press  
OK (left softkey) to send the next set of numbers.  
Note:  
Plus (+) Code Dialing  
When placing international calls, you can use Plus Code  
Dialing to automatically enter the international access code  
for your location. From the United States, this number is  
usually 011.  
To make a call using Plus Code Dialing:  
1. Press and hold 0 until a “+” appears on your display  
screen.  
2. Dial the country code and phone number you’re calling  
and press s. (The access code for international dialing  
is automatically dialed, followed by the country code  
and phone number.)  
Abbreviated Dialing  
You can set up your phone to make calls using just the last  
four digits of the number. Your phone automatically prepends  
the first digits (for example, the area code and prefix).  
You must enable Abbreviated Dialing and define the first  
digits before you can use this feature. To set up Abbreviated  
Dialing, see “Calling Options” on page 83.  
To make a call using only the last four digits of the number:  
1. Enter the last four digits of a phone number.  
2. Press s.  
42  
Section 2A: Making and Answering Calls  
       
Dialing From Contacts  
To dial directly from a Contacts entry:  
1. Press Contacts (left softkey).  
2. Scroll to the phone number you want to call and  
press s.  
– or –  
To call another number from the entry, use the  
navigation keys to scroll left and right until you reach  
the phone number you wish to call and press s.  
To make a Walkie-Talkie call, press Contacts (left softkey),  
find the number you want to call, and press and hold the  
Walkie-Talkie button.  
Tip:  
Using Speed Dialing  
You can store up to 900 numbers in your phone’s speed dial  
memory. With this feature, you can speed dial entries using  
one key press for locations 2-9, two key presses for locations  
10-99, and three key presses for locations 100-900.  
You must enable speed dialing before you can use it. See  
“Calling Options” on page 83 for instructions.  
Note:  
Speed dialing is not available when you are roaming; when  
you are roaming off the Nationwide Sprint PCS Network, you  
must always dial using 11 digits (1 + area code + number).  
For Speed Dial locations 2-9 (One-Touch Dialing):  
Press and hold the appropriate key for approximately  
two seconds. The display screen confirms that the  
number has been dialed when it shows “Calling...”.  
Section 2A: Making and Answering Calls  
43  
   
For Speed Dial locations 10-99 (Two-Touch Dialing):  
1. Press the first digit.  
2. Press and hold the second digit for approximately two  
seconds. The display screen confirms that the number  
has been dialed when it shows “Calling...”.  
For Speed Dial locations 100-900 (Three-Touch Dialing):  
1. Press the first two digits.  
2. Press and hold the third digit for approximately two  
seconds. The display screen confirms that the number  
has been dialed when it shows “Calling...”.  
44  
Section 2A: Making and Answering Calls  
Making and Answering Walkie-Talkie Calls  
Making Walkie-Talkie Calls  
To make a Walkie-Talkie call:  
1. Enter the Walkie-Talkie number you want to call. (See  
“Dialing Walkie-Talkie Numbers” below.)  
2. Press and hold the Walkie-Talkie button on the side of  
your phone. Begin talking after your phone emits a  
chirping sound.  
3. Release the Walkie-Talkie button to listen.  
A Walkie-Talkie call ends automatically after there is no  
activity on the call for several seconds.  
When the phone is closed, you can end a call by pressing ..  
Note:  
Dialing Walkie-Talkie Numbers  
Every Walkie-Talkie number has three parts —  
An area ID.  
A network ID.  
A member ID.  
An asterisk separates each part (for example: 999*999*9999).  
When you enter a number containing all three parts, you  
must separate them with asterisks.  
The number of digits in each part of a Walkie-Talkie number  
may vary. For example, your Walkie-Talkie number may be  
formatted as 999*999*9999, while another valid number  
may appear as 555*555555*55.  
Note:  
Section 2A: Making and Answering Calls  
45  
       
When you store a Walkie-Talkie number in Contacts, it is good  
practice to include the whole number, including the asterisks.  
Tip:  
Using Just the Member ID  
If you are contacting someone sharing your network and area  
IDs, you only need to enter the member ID.  
To make a Walkie-Talkie call using only the member ID:  
1. Enter the member ID of a Walkie-Talkie number.  
2. Press and hold the Walkie-Talkie button on the side of  
your phone. Continue as you would on any Walkie-Talkie  
call.  
Using Stored Walkie-Talkie Numbers  
You can also make Walkie-Talkie calls using numbers stored in  
Contacts or Call History. Just access the appropriate  
Walkie-Talkie number and make the call. This makes it easy to  
call frequently-used Walkie-Talkie numbers.  
To access a Walkie-Talkie number from Call History:  
Press O > Call History > All Calls or Walkie-Talkie. Scroll to  
and highlight the Walkie-Talkie number you want.  
To access a Walkie-Talkie number from Contacts:  
1. Press Contacts (left softkey).  
2. Scroll to and highlight the contact you want to call.  
3. Use the navigation keys to scroll left and right to find  
the Walkie-Talkie number (if it is not the first number  
displayed).  
WLK-TLK Contacts  
WLK-TLK Contacts filters Contacts and Call History to display  
only Walkie-Talkie numbers.  
46  
Section 2A: Making and Answering Calls  
     
To access a Walkie-Talkie number using WLK-TLK Contacts:  
1. Press O > Walkie-Talkie > WLK-TLK Contacts.  
2. Use your left and right navigation keys to select  
Contacts or Call History.  
3. Scroll to and highlight the Walkie-Talkie number you  
want to call.  
Answering Walkie-Talkie Calls  
When you receive a Walkie-Talkie call, your phone emits a  
chirping sound or vibrates, and the Walkie-Talkie button  
lights up. You then hear the voice of your caller.  
To answer a Walkie-Talkie call:  
1. Wait for the caller to finish speaking.  
2. Press and hold the Walkie-Talkie button on the side of  
your phone. Continue as you would on any Walkie-Talkie  
call.  
3. Press e to end the call.  
A Walkie-Talkie call ends automatically after there is no  
activity on the call for several seconds.  
If your phone is closed, you can end a call by pressing ..  
Note:  
Sending Contact Information  
Use Send via WLK-TLK to send your own (or another’s) contact  
information to a Walkie-Talkie user.  
Setting Up Send via WLK-TLK  
By default, your phone automatically sends your personal  
information every time you make a Walkie-Talkie call. You can  
turn this functionality off or modify how much information  
you want to send.  
Section 2A: Making and Answering Calls  
47  
     
To setup Send via WLK-TLK:  
1. Press O > Contacts > My Info.  
2. Press Options (right softkey) and then select  
Setup Send via W-T.  
3. Clear or select Auto Send My Info as desired by  
pressing O.  
4. Clear or select the contact information you want to send  
Mobile, Home, Work, and E-mail — by pressing O  
after each selection.  
5. Select Save (left softkey).  
You will probably want to set up your My Info screen to  
contain other contact information, like your name and  
other phone numbers. See “Finding Your Phone Number  
and Walkie-Talkie Number” on page 22 for more details.  
Note:  
Using Send via WLK-TLK  
You can use Send via WLK-TLK during a Walkie-Talkie call to  
send contact information to the person you are speaking to.  
You can also initiate Send via WLK-TLK from Contacts or Call  
History.  
To send contact information using Send via WLK-TLK during a  
Walkie-Talkie call:  
1. Begin a Walkie-Talkie call in the regular manner.  
2. Release the Walkie-Talkie button.  
3. Press Options (right softkey).  
4. To send your own contact information to the caller,  
select Send My Phone Info.  
– or –  
To send another’s contact information to the caller,  
select Send A Contact, scroll to the contact you want to  
send, and then press Select (left softkey).  
48  
Section 2A: Making and Answering Calls  
     
5. Press and hold the Walkie-Talkie button to send the  
information.  
To send contact information from Contacts to a Walkie-Talkie  
user:  
1. Press O > Contacts > Find All Names.  
2. Highlight the Contacts entry you want to send.  
3. Press Options (right softkey) and then select  
Send via WLK-TLK.  
If you chose an entry that does not contain a Walkie-  
Talkie number, your phone displays a list of numbers  
capable of receiving Send via WLK-TLK information.  
If you chose an entry that is capable of receiving  
Send via WLK-TLK information, choose This Contact  
To.  
4. Scroll to the entry you want to send the information to,  
and then press O.  
5. Press and hold the Walkie-Talkie button to send the  
information.  
To send your own contact information from Contacts to a  
Walkie-Talkie user:  
1. Press O > Contacts > Find All Names.  
2. Highlight the Contacts entry you want to send your  
information to.  
3. Press Options (right softkey) and then select  
Send via WLK-TLK.  
4. Select My Phone Info.  
5. Press and hold the Walkie-Talkie button to send the  
information.  
Section 2A: Making and Answering Calls  
49  
You can also use the All Calls and Walkie-Talkie lists in Call  
History to Send via WLK-TLK. Press O > Call History > All Calls or  
Walkie-Talkie.  
Note:  
Group Walkie-Talkie Calls  
A Group Walkie-Talkie call is made to multiple Walkie-Talkie  
users at the same time. You can call up to 20 persons  
anywhere on the Nextel National Network on their Group  
Walkie-Talkie compatible phones.  
These Groups do not have established memberships. They are  
created by you or other Group Walkie-Talkie users. A Group  
can be set up for one-time use or it can be stored in Contacts  
for repeated use.  
For information on creating Groups and storing them in  
Contacts, see “Contacts Entries for Walkie-Talkie Groups and  
Talkgroups” on page 125.  
Making Group Walkie-Talkie Calls  
To make a Group Walkie-Talkie call:  
1. From Contacts or the appropriate Call History list, scroll  
to and select the Group you want to call.  
2. Press the Walkie-Talkie button and continue as if  
making a regular Walkie-Talkie call.  
You can also highlight a call from WLK-TLK Contacts. Press  
O > Walkie-Talkie > WLK-TLK Contacts > Contacts or Call History.  
Note:  
Creating a Group Using WLK-TLK Contacts  
Use WLK-TLK Contacts to create a Group and make a Group  
Walkie-Talkie call quickly. Or, you can save it to Contacts and  
then make the Group Walkie-Talkie call.  
50  
Section 2A: Making and Answering Calls  
       
To create a Group using WLK-TLK Contacts:  
1. Press O > Walkie-Talkie > WLK-TLK Contacts.  
2. Use the left and right navigation keys to select Contacts  
or Call History.  
3. Highlight each entry you want to call and press O to  
make each selection.  
4. To make a Walkie-Talkie Group call, press and hold the  
Walkie-Talkie button  
– or –  
To save the Group, press Options (right softkey) and  
select Save Group. Enter the Name, Category, and then  
press Save (left softkey). You can then make a Group  
Walkie-Talkie call.  
Answering Group Walkie-Talkie Calls  
When you receive a Group Walkie-Talkie call, the name of the  
Group appears on your internal and external displays. Answer  
a Group Walkie-Talkie call in the same way you answer a  
regular Walkie-Talkie call. Only one person may speak on a  
Group call at a time.  
Group Walkie-Talkie Call Information  
While you are on a Group Walkie-Talkie call, the following  
appears on the display screen:  
The name of the Group.  
The name or the Walkie-Talkie number of the person  
speaking.  
The number of participants in the Group Walkie-Talkie  
call.  
Section 2A: Making and Answering Calls  
51  
 
Group Walkie-Talkie Call Details  
During a Group Walkie-Talkie call, you can view details about  
the other Group members, such as their name, Walkie-Talkie  
number, and their status on the call.  
To view call details while on a Group Walkie-Talkie call:  
Press Details (right softkey).  
Your display screen shows the names of the Group members  
next to an icon identifying their status on the call.  
The Group member who is currently  
speaking.  
A Group member who is active on the Group  
call, but is not speaking.  
A Group member who has exited the call.  
A Group member who could not be reached  
on the Group call.  
A Group member whose status is unknown.  
Sharing Groups  
You share Groups by saving Groups from calls you  
participated in and by sending Groups to other callers.  
To store Groups from Call History:  
1. Press O > Call History > All Calls or Walkie-Talkie Calls.  
2. From the list, select the Group you want.  
3. Press Options (right softkey) and then select Save.  
4. Select As New Entry, complete the Contacts entry, and  
then press Save (left softkey).  
– or –  
Select Replace Entry and press O.  
52  
Section 2A: Making and Answering Calls  
 
Using Send via WLK-TLK  
Use Send via WLK-TLK to forward an established Group to  
another Walkie-Talkie user.  
To forward a Group using Send via WLK-TLK:  
1. Press O > Contacts > Filter Names > Walkie-Talkie Group.  
2. Scroll to the Group you want to send and then press  
Options (left softkey).  
3. Select Send via WLK-TLK.  
4. Select Yes or No to include or exclude yourself from the  
Group.  
If you choose to include yourself and the list already contains  
the maximum number of members, you will be prompted  
that the list is full. You will then be excluded from the list.  
Note:  
5. Use the left and right navigation keys to select Contacts  
or Call History.  
6. Highlight the caller you want to forward the Group to  
and press O.  
7. Push the Walkie-Talkie button to send the Group.  
Section 2A: Making and Answering Calls  
53  
Making and Answering Talkgroup Calls  
A Talkgroup is a predetermined group of Walkie-Talkie users,  
created by an account administrator. They can contain up to  
100 members.  
Difference Between Group Walkie-Talkie and  
Talkgroup Calls  
In a Group Walkie-Talkie call, you or another caller determines  
who can participate in the call. By contrast, participation in a  
Talkgroup is determined by an administrator. Here are the  
ways Group Walkie-Talkie and Talkgroup calls differ.  
Group  
Talkgroup  
Icon  
Nationwide.  
All users in a Talkgroup  
must share the same  
be physically present in  
their home market.  
Geography  
21  
(including  
originator).  
100.  
Maximum Size  
Set-up  
Dynamically,  
via your  
Predefined by an account  
administrator.  
phone.  
54  
Section 2A: Making and Answering Calls  
       
Joining a Talkgroup  
To participate in a Talkgroup, the account administrator must  
first add you to the membership and then you must “join”  
the Talkgroup.  
To join a Talkgroup:  
1. Press Contacts (left softkey).  
2. Scroll to the Talkgroup you want to join.  
3. Press Join (left softkey).  
You can now receive communications from other members of  
this Talkgroup.  
You will hear all active Talkgroup conversations on your  
phone. To silence them, go to O > Settings > Walkie-Talkie >  
Talkgroup Silent and then select On. See “Silencing Talkgroup  
Calls” on page 86 for more information.  
You can create a Contacts entry for the Talkgroup or save a  
Talkgroup from Call History. See “Creating Talkgroup Entries”  
on page 127 for more information.  
Note:  
Adding More Talkgroups  
You can be included in additional Talkgroups by doing one of  
the following:  
Using Talkgroup Management at www.nextel.com. You  
must be an account administrator to use Talkgroup  
Management.  
Contacting your Nextel Sales Representative at the time  
of activation.  
You can only in participate in (“join”) one Talkgroup at a time.  
Note:  
Section 2A: Making and Answering Calls  
55  
 
Making Talkgroup Calls  
To make Talkgroup calls:  
1. Press #and then enter the Talkgroup number using the  
keypad.  
– or –  
Select the Talkgroup from Contacts, the All Calls and  
Walkie-Talkie lists in Call History, or from  
WLK-TLK Contacts.  
2. Press the Walkie-Talkie button and continue as if  
making a Walkie-Talkie call.  
Receiving Talkgroup Calls  
To answer a Talkgroup call:  
Answer it as you would a regular Walkie-Talkie call.  
Only one person at a time may speak on a Talkgroup call. The  
Walkie-Talkie number or name of the person who is speaking  
appears on the display screen below the Talkgroup number.  
During and immediately after a Talkgroup call ends, press  
Options (right softkey). Your phone displays actions you can  
take at this time.  
56  
Section 2A: Making and Answering Calls  
 
Making and Answering Direct TalkCalls  
Direct Talk allows for two-way radio communication  
“off the network” between two or more phones equipped  
with this capability. This feature is very useful in areas  
without network coverage.  
You can make –  
Code calls – two-way radio calls conducted off the network  
and using open channels and codes. In these calls, anyone  
using your same channel and code can hear your  
conversation.  
Private calls – two-way radio calls conducted off the  
network and using the wireless phone numbers of the  
participants. In these calls, others using the same channel  
cannot listen in.  
When using Direct Talk mode, the two phones should be a  
minimum of six feet apart to maximize performance and  
improve transmission range. You can only make Direct Talk  
calls to users located within your range. This varies according  
to terrain, man-made structures, and atmospheric conditions.  
The following features are not available while in Direct Talk  
mode:  
On-network phone calls.  
On-network Walkie-Talkie, Group Walkie-Talkie, Talkgroup  
calls, and Call Alerts.  
Data Services.  
Sending and receiving messages.  
Call timer.  
Sending Call Alerts.  
Call forwarding.  
Section 2A: Making and Answering Calls  
57  
     
Setting Your Phone to Direct Talk  
Before you and another caller can use Direct Talk, both of your  
phones must be set to Direct Talk mode.  
To set your phone to Direct Talk:  
1. Press O > Walkie-Talkie > Direct Talk.  
2. Press Select (left softkey).  
After a few seconds, your channel and code appear on the  
display screen, and Direct Talk R... appears on the top of the  
screen. Your phone displays the last channel and code used  
for Direct Talk.  
To return to network mode from Direct Talk:  
In Direct Talk mode, press Options (right softkey) and  
then select Exit Direct Talk.  
After a few seconds, your phone returns to network service.  
Direct Talk Setup Options  
You can set up your phone to alert you and remind you  
whenever you are in Direct Talk mode.  
To determine whether your phone confirms a switch to and from  
Direct Talk:  
1. In Direct Talk mode, press Options (right softkey) and  
then select Direct Talk Setup.  
2. Check or clear Switch Confirmation as desired.  
3. Press Done (left softkey).  
To set your phone to remind you periodically that you are in  
Direct Talk mode:  
1. In Direct Talk mode, press Options (right softkey) and  
then select Direct Talk Setup.  
2. Check Reminder Tone.  
58  
Section 2A: Making and Answering Calls  
 
3. Press your navigation key down and press O.  
4. Select the time interval for the reminder tone.  
5. Press Done (left softkey)  
Code Direct Talk Calls  
Your phone has 10 channels and 15 codes within each  
channel. Channels represent the radio frequencies on which  
you make and receive Direct Talk calls. Codes allow you to  
minimize interference from others using the same channel as  
you.  
To make Direct Talk Code calls, both parties must be on the  
same channel and code and have their phones set to Direct  
Talk. Be aware that others using both your same code and  
channel can hear your conversation. And, you can hear their  
conversations as well.  
To set a channel and code:  
1. In Direct Talk mode, press Options (right softkey) and  
then select Edit Channel/Code.  
2. With Channel number field highlighted, use your up and  
down navigation keys to set a channel number and  
press O.  
3. Press your navigation key down.  
4. With Code number field highlighted, use your up and  
down navigation keys to set a code number and  
press O.  
5. Select Done (left softkey).  
Making and Receiving Code Calls in Direct Talk Mode  
To make a Code call using Direct Talk:  
In Direct Talk mode, make a Walkie-Talkie call in the  
regular way. Your phone displays Direct Talk Transmitting,  
along with the channel and code selected.  
Section 2A: Making and Answering Calls  
59  
 
The tone emitted from your phone when making a  
Direct Talk call is four beeps and sounds different from the  
tone heard on Walkie-Talkie calls conducted on the network.  
If you receive an error message, this means:  
There may be no parties on your channel or code.  
You are out of range.  
When you receive a Code call using Direct Talk, your phone  
displays Direct Talk Transmitting, along with the channel and  
code selected. Answer a Direct Talk Code call just like you  
would any other Walkie-Talkie call.  
Private Direct Talk Calls  
Private Direct Talk allows you to silence all the calls on a  
channel that are not directed specifically at you. To do this,  
you must first set your phone to Private Only.  
To set your phone to Private Only:  
1. In Direct Talk mode, press Options (right softkey) and  
then select Edit Channel/Code.  
2. With Channel number field highlighted, use your up and  
down navigation keys to set a channel number and  
press O.  
3. Select Private Only and press O.  
4. Select Done (left softkey).  
To reach you, other Direct Talk callers must be on your same  
channel and dial your 10-digit wireless phone number to  
reach you.  
Receiving a Private Direct Talk Call  
The number or name of the person who initiated the call  
appears on your display screen. Answer the call in the same  
way you answer a regular Walkie-Talkie call.  
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Section 2A: Making and Answering Calls  
 
A Private Direct Talk call ends a short time after the last party  
releases the Walkie-Talkie button. The display screen returns  
to Direct Talk standby mode.  
You do not need to set your phone to Private Only to  
receive Private calls. As long as you are on the same  
channel as your caller, you can receive Private Direct Talk  
calls.  
Note:  
Making a Private Direct Talk Call  
You can make Private Direct Talk calls to any person on your  
same channel. You do not need to set your phone to Private  
Only.  
To make a private Direct Talk Call:  
1. In Direct Talk mode, enter the 10-digit wireless phone  
number of the person you want to call on your channel.  
(You can also scroll to the number in Contacts or  
Call History.)  
2. Make the call in the same way you make a regular  
Walkie-Talkie call. The number or name of the person  
you are calling appears on your display screen.  
If you receive an error message, it means:  
You may not be using a valid wireless phone number.  
The person that you are trying to reach may not be in  
Direct Talk mode.  
The person that you are trying to reach is set to a different  
channel, or is out of range.  
Receiving All Calls on a Channel  
You can set your phone to receive all Direct Talk transmissions  
that are within range and set to the same channel. Do this by  
selecting Receive All, instead of a code.  
Section 2A: Making and Answering Calls  
61  
 
However, you cannot initiate a call when the code is set to  
Receive All. If you press the Walkie-Talkie button to initiate a  
Walkie-Talkie call and your code is set to Receive All, you  
receive an error message.  
To set the code to Receive All:  
1. In Direct Talk mode, press Options (right softkey) and  
then select Edit Channel/Code.  
2. With Channel number field highlighted, use your up and  
down navigation keys to set a channel number and  
press O.  
3. Select Receive All and press O.  
4. Select Done (left softkey).  
Making Emergency Calls While in Direct Talk Mode  
If you attempt to make an emergency 911 call while in Direct  
Talk mode, your phone automatically exits Direct Talk mode  
and attempts to find a network signal.  
If you are out of network coverage, your phone cannot make  
an emergency 911 call until you return to the network  
coverage area. You must wait until the phone reconnects to  
the network before attempting to make an emergency 911  
call.  
62  
Section 2A: Making and Answering Calls  
Using Call Alerts  
Sending a Call Alert lets the recipient know you want to talk  
to him or her on a Walkie-Talkie call. When you send a Call  
Alert, the recipient’s phone alerts them and displays your  
name or Walkie-Talkie number.  
Sending Call Alerts  
To send a Call Alert:  
1. Enter the Walkie-Talkie number you want to send the  
alert to.  
2. Press Alert (left softkey).  
3. Press the Walkie-Talkie button until Alert Sent to appears  
on the display screen.  
If the alert is not successful, this may mean the person you  
are trying to reach is on a call or has the phone turned off.  
You can send a Call Alert from Call History or Contacts. Find  
the Walkie-Talkie number you want to send a Call Alert to and  
continue as explained above.  
Note:  
Section 2A: Making and Answering Calls  
63  
       
Responding to a Call Alert  
You can set a distinctive ringer for Call Alerts. See “Ringer  
Types” on page 69.  
Note:  
To answer a Call Alert:  
Press the Walkie-Talkie button to make a Walkie-Talkie  
call to the sender.  
To clear a Call Alert, do one of the following:  
Press Dismiss (right softkey).  
If the phone is closed, press ..  
Viewing Call Alerts  
In Call History, the All Calls and Walkie-Talkie Calls lists store  
the Call Alerts you have received. Call Alerts are shown as  
regular Walkie-Talkie calls. Call Alerts remain on the  
appropriate Call History lists until you delete them or they  
reach the end of list.  
To view a Call Alert upon receiving it:  
Press View (left softkey).  
To view Call Alerts stored in Call History:  
1. Press O > Call History > All Calls or Walkie-Talkie Calls.  
2. Scroll through the list.  
3. Select a Call Alert to view detailed information about it.  
64  
Section 2A: Making and Answering Calls  
     
Keeping Track  
Your ic502 by Motorola allows you to contact your family,  
friends, and business associates in many different ways –  
phone calls, Walkie-Talkie calls, Group Walkie-Talkie calls,  
Talkgroup calls, and Call Alerts. Your phone tracks these  
communications through Call History and the Events list.  
The Events lists notifies you of incoming phone and  
Walkie-Talkie calls, Call Alerts, voicemail and text messages,  
meetings on the calendar, and more. When the Events list  
contains information, it appears dynamically or your phone  
displays an Events softkey.  
Your phone then offers easy-to-follow prompts that allow  
you to respond to the notification.  
Incoming Phone Calls  
If...  
Then...  
Your phone is turned off. Phone calls are sent to voicemail and are  
not listed in Call History.  
Your phone is in standby Your phone displays an incoming call  
mode or on another  
phone call.  
notification, lists the call in Call History,  
and, if unanswered, forwards the call to  
voicemail.  
Your phone is on a  
Walkie-Talkie call.  
Your phone neither alerts you to the  
incoming call nor lists it in Call History. It  
does forward the call to voicemail.  
Your phone is in a data  
session, but you are not  
transmitting data.  
Your phone displays an incoming call  
message, lists it in Call History, and  
forwards it to voicemail.  
Your phone is in a data  
session and you are  
transmitting data.  
Your phone neither displays an incoming  
call message nor lists it in Call History.  
It does forward the call to voicemail.  
Section 2A: Making and Answering Calls  
65  
     
Incoming Walkie-Talkie Calls, Talkgroup Calls, and  
Call Alerts  
If...  
Then...  
Your phone is turned off. Your phone does not list Walkie-Talkie calls,  
Talkgroup calls, or Call Alerts in Call History.  
Your phone is in standby You receive the Walkie-Talkie call,  
mode.  
Talkgroup call, or Call Alert, along with an  
appropriate notification. They are listed in  
Call History.  
Your phone is on a phone You receive notification of a missed  
call.  
Walkie-Talkie call, Call Alert, or Talkgroup  
call and they are listed in Call History.  
After you finish the phone call, the missed  
Call Alert is displayed.  
You are on a  
Walkie-Talkie call.  
Your phone does not display a notice for  
incoming Walkie-Talkie calls, Talkgroup  
calls, or Call Alerts.  
Walkie-Talkie calls, Talkgroup calls, and  
Call Alerts are not listed in Call History.  
Your phone is in a data  
session, but you are not  
transmitting data.  
Your phone displays a notice for incoming  
Walkie-Talkie calls and Talkgroup calls.  
If you receive a Call Alert, your phone  
displays the alert.  
It records these events in Call History.  
Your phone is in a data  
session and you are  
transmitting data.  
Your phone does not display a notice for  
incoming Walkie-Talkie calls, Talkgroup  
calls, or Call Alerts as long as you are  
actively transmitting data.  
It records these events in Call History.  
After you finish transmitting, your phone  
notifies you of these events.  
66  
Section 2A: Making and Answering Calls  
Group Walkie-Talkie Calls  
Your phone does not display an incoming call notification for  
Group Walkie-Talkie calls. It does display the calls in the Call  
History.  
Direct Talk  
Because Code calls do not take place on the network, your  
phone does not track them. However, you do receive  
notification of Private calls and they are listed in Call History.  
Section 2A: Making and Answering Calls  
67  
Section 2B  
Controlling Your Phone’s Settings  
In This Section  
Sound Settings  
Display Settings  
Location Settings  
Messaging Settings  
Airplane Mode  
TTY Use  
Phone Setup Options  
Walkie-Talkie Settings  
Using the menu options available on your phone, you can  
customize your phone to sound, look, and operate just the way  
you want it. This section describes how you can change your  
phone’s settings to best suit your needs. Take a few moments  
to review these options and to adjust or add settings that are  
right for you.  
68  
Section 2B: Controlling Your Phone’s Settings  
     
Sound Settings  
Ringer Types  
Ringer types help you identify incoming calls and messages.  
You can assign ringer types to individual Contacts entries,  
types of calls, and types of messages.  
Preprogrammed Ringers include a variety of standard  
ringer types and familiar music included with your phone.  
Vibrating Ringer alerts you to calls or messages without  
disturbing others.  
Downloaded Ringers can be downloaded right to your  
phone. (See “Downloading Premium Services Content” on  
page 167.)  
Selecting Ringer Types for Phone Calls  
Your phone provides a variety of settings that allow you to  
customize your ringer and volume settings. These options  
allow you to identify incoming calls by ring.  
To select a ringer type for voice calls:  
1. Press O > Settings > Sounds > Ringer Type.  
2. Select Call with ID or Call without ID and press O. The list  
of preprogrammed ringers is displayed.  
3. Use your navigation key to scroll through the available  
ringers. To hear a ringer, press Listen (right softkey).  
4. Press Assign (left softkey).  
Tip:  
If you want to hear a unique ringer whenever you are  
roaming, you can press O > Settings > Sounds > Ringer Type  
> Roam Ringer and choose Distinct. For information about  
roaming, see page 99.  
Section 2B: Controlling Your Phone’s Settings  
69  
     
Selecting Ringer Types for Messages  
To select a ringer type for messages:  
1. Press O > Settings > Sounds > Ringer Type.  
2. Select Text Message or Voicemail and press O. The list of  
preprogrammed ringers is displayed.  
3. Use your navigation key to scroll through the available  
ringers. To hear a ringer, press Listen (right softkey).  
4. Press Assign (left softkey).  
Tip:  
You can also select unique ringers for Call Alerts, calendar  
appointments, and alarms. Go to O > Settings > Sounds  
> Ringer Type and follow the prompts.  
Adjusting the Phone’s Volume Settings  
You can adjust your phone’s volume settings to suit your  
needs and your environment.  
To adjust your phone’s volume settings:  
1. Press O > Settings > Sounds > Volume.  
2. Select Ringer, Messaging, Calendar, Alarm, Applications,  
Power On, Key Beep, Voice Call, Speaker Phone, Call Alert,  
or Incoming WLK-TLK, and press O.  
3. Follow the prompts to choose a volume level and press  
Done (left softkey).  
Tip:  
You can adjust the ringer volume by using the volume keys on  
the side of your phone. However, if you are on a call, pressing  
the volume keys regulates the volume of the call.  
To reset your volume setting to factory defaults,  
press O > Settings > Sounds > Volume > Reset Volumes.  
70  
Section 2B: Controlling Your Phone’s Settings  
   
Sound Indicators  
Your phone can alert you with an audible tone when you  
change service areas, once a minute during a voice call, or  
when a call has been lost or connected.  
To enable or disable alert sounds:  
1. Press O > Settings > Sounds > Indicators.  
2. Select Service (Service Change), Minute Beep, Call Lost, or  
Connect (Call Connect) and press O.  
3. Select On or Off and press O.  
Silence All  
There may be times when you need to silence your phone  
entirely. The phone’s Silence All option allows you to mute  
sounds without turning your phone off.  
To activate Silence All:  
With the phone open, press and hold the volume  
key down until your phone displays Silence All.  
To deactivate Silence All:  
Press the volume key up repeatedly to select a desired  
volume level.  
Section 2B: Controlling Your Phone’s Settings  
71  
   
Display Settings  
Changing the Text Greeting  
The text greeting can be up to 12 characters and is displayed  
on your phone’s screen in standby mode. You may choose to  
keep the phone’s default greeting, or you may enter your own  
custom greeting.  
To display or change your greeting:  
1. Press O > Settings > Display > Greeting Banner.  
2. To change the greeting text, scroll to the greeting and  
enter text using your keypad.  
– or –  
To turn off the banner, scroll to the Greeting Banner  
check box and press O to clear it.  
3. Press Done (left softkey).  
Setting Light Controls  
You can determine whether, and for how long, to light the  
display screen, keypad, Walkie-Talkie button, or status light.  
Status Light or Walkie-Talkie Button Light  
To turn on or off the status light or the light behind the  
Walkie-Talkie button:  
1. Press O > Settings > Display > Light Control > Status Light  
or Walkie-Talkie Button.  
2. Select On or Off, as desired.  
3. Press O.  
72  
Section 2B: Controlling Your Phone’s Settings  
         
Backlight  
The Backlight Control setting lets you select for how long the  
display screen is backlit.  
To change the backlight setting:  
1. Press O > Settings > Display > Light Control >  
Backlight Control.  
2. Select how long the backlight should stay on. (If you  
choose Flip Open, the backlight stays on as long as the  
phone is open.)  
3. Press O.  
Keypad Sensor  
Your phone’s Keypad Sensor measures available light and  
determines if the keypad backlight needs to be turned on. If  
you turn Keypad Sensor on, the keypad is lit only when it is  
needed. If you turn Keypad Sensor off, the keypad stays lit  
whenever you are using your phone.  
To set Keypad Sensor to measure ambient light:  
1. Press O > Settings > Display > Light Control >  
Keypad Sensor.  
2. Highlight On.  
3. Press O.  
Note:  
Setting long light durations affects the life of the battery.  
Section 2B: Controlling Your Phone’s Settings  
73  
   
Changing the Phone’s Menu Style  
Your phone allows you to choose how the menu appears on  
your display screen.  
To select the display screen’s menu style:  
1. Press O > Settings > Display > Menu Style.  
2. Select Grid Menu, List Menu, or Tab Menu, and then  
press O.  
Grid Menu shows the main menu as icons only.  
List Menu shows the main menu as a list of icons  
and names.  
Tab Menu shows just the selected menu, with the  
remaining icons displayed as tabs. Use the left and  
right navigation keys to find the menu you want.  
Changing the Clock Display  
Choose whether you want your phone’s clock to be displayed  
in analog mode or digital mode.  
To change the clock’s appearance on the standby screen:  
1. Press O > Settings > Display > Standby Display  
> Clock Type.  
2. Select Analog or Digital, then press O.  
74  
Section 2B: Controlling Your Phone’s Settings  
     
Changing Other Display Settings  
To change additional display settings:  
1. Press O > Settings > Display.  
2. Select the display option you want to change. (See  
below for a list of options.)  
3. Follow the prompts to make your choice.  
4. Press O to save your settings.  
Screensaver  
Scroll through the screensavers.  
Set Time/Date  
Determines how the external and  
internal display screens show the time  
(12 or 24 hour) and the date formats.  
Incoming Calls  
Allows you to assign different images to  
calls with IDs and calls without IDs.  
Section 2B: Controlling Your Phone’s Settings  
75  
   
Location Settings  
Your phone is equipped with a Location feature for use in  
connection with location-based services.  
The Location feature allows the network to detect your  
position. Turning Location off hides your location from  
everyone except 911.  
Note:  
Turning Location on allows the network to detect your  
position using GPS technology, making some applications  
and services easier to use. Turning Location off disables the  
GPS location function for all purposes except 911, but does  
not hide your general location based on the cell site serving  
your call. No application or service may use your location  
without your request or permission. GPS-enhanced 911 is not  
available in all areas.  
To enable your phone’s Location feature:  
1. Press O > Settings > Location. (The Location disclaimer is  
displayed.)  
2. Read the disclaimer and press O.  
3. Select On or Off, and then press O.  
When the Location feature is on, your phone’s standby screen  
displays the  
is displayed.  
icon. When Location is turned off, the  
icon  
76  
Section 2B: Controlling Your Phone’s Settings  
   
Messaging Settings  
Staying connected to your friends and family has never been  
easier. With your phone’s advanced messaging capabilities,  
you can send and receive text messages without placing a  
voice call. (See “Using SMS Text Messaging” on page 153 for  
more information.)  
Your phone’s messaging settings make text messaging even  
faster and easier by letting you decide how you would like to  
be notified of new messages and what callback number to  
include with the message. You can even create your own  
preset messages.  
Displaying Pop-up Messages  
When you receive a text message, your phone notifies you by  
displaying an icon on your display screen. You can also choose  
to be notified with a larger pop-up message on your display  
screen.  
To display pop-up messages:  
1. Press O > Messaging > Settings > Notification.  
2. Select Msg and Icon and press O.  
Setting Message Alerts  
When new messages arrive, you can choose to have your  
phone notify you by playing an audible alert. See “Selecting  
Ringer Types for Messages” on page 70.  
Section 2B: Controlling Your Phone’s Settings  
77  
       
Managing Preset Messages  
Your phone is programmed with 15 preset messages to help  
make sending text messages faster and easier. These  
messages, such as “Let’s get lunch” and “Meet me at,” can be  
customized or deleted to suit your needs. You can also add  
your own preset messages to the list.  
To edit or delete a preset message:  
1. Press O > Messaging > Text Messaging > Preset Messages.  
(The list of preset messages is displayed.)  
2. To edit or delete a preset message, highlight it and press  
Options (right softkey).  
3. Highlight Edit and then press O. Use your keypad to edit  
the selected message and press Save (left softkey).  
– or –  
Select Delete to delete the selected message.  
To add a new preset message:  
1. Press O > Messaging > Text Messaging > Preset Messages.  
2. Scroll down, select New Preset Msg, and press O.  
3. Use your keypad to enter your message and press  
Save (left softkey).  
Your new message is added to the beginning of the list.  
78  
Section 2B: Controlling Your Phone’s Settings  
 
Airplane Mode  
Airplane Mode allows you to use many of your phone’s  
features, such as Games, Calendar, Voice Records, etc., when  
you are in an airplane or in any other area where making or  
receiving phone calls, Walkie-Talkie calls, or using data  
services is prohibited. When your phone is in Airplane Mode,  
it cannot send or receive any phone calls, Walkie-Talkie calls,  
or access online information.  
To set your phone to Airplane Mode:  
1. Press O > Settings > Others > Airplane Mode.  
2. Select On, Off, or On at Power Up and press O.  
While in Airplane Mode, your phone’s standby screen displays  
and No Service.  
Note:  
Selecting On at Power Up enables Airplane Mode only the next  
time you power up. Afterwards, your phone will power up  
normally.  
Section 2B: Controlling Your Phone’s Settings  
79  
   
TTY Use  
A TTY (also known as a TDD or Text Telephone) is a  
telecommunications device that allows people who are deaf,  
hard of hearing, or who have speech or language disabilities,  
to communicate by telephone.  
Your phone is compatible with select TTY devices. Please  
check with the manufacturer of your TTY device to ensure  
that it supports digital wireless transmission. Your phone and  
TTY device connects via a special cable that plugs into your  
phone's headset jack. If this cable was not provided with your  
TTY device, contact your TTY device manufacturer to purchase  
the connector cable.  
When establishing your wireless service, please call Nextel  
Customer Service via the state Telecommunications Relay  
Service (TRS) by first dialing 7 1 1 s. Then provide the  
state TRS with this number: 866-727-4889.  
To turn TTY Mode on or off:  
1. Press O > Settings > Others > TTY.  
2. Select Disable, TTY, VCO, or HCO.  
3. Read the disclaimer and then press Enable (left softkey).  
(If you select Disable, press Disable [left softkey] after  
reading the disclaimer.)  
Note:  
In TTY Mode, your phone displays the TTY access icon.  
If TTY mode is enabled, the audio quality of non-TTY devices  
connected to the headset jack may be impaired.  
80  
Section 2B: Controlling Your Phone’s Settings  
   
WARNING  
911 Emergency Calling  
Nextel recommends that TTY users make emergency  
calls by other means, including Telecommunications  
Relay Services (TRS) and landline communications.  
Wireless TTY calls to 911 may be corrupted when  
received by public safety answering points (PSAPs)  
rendering some communications unintelligible. The  
problem encountered appears related to TTY  
equipment or software used by PSAPs. This matter  
has been brought to the attention of the FCC, and the  
wireless industry and PSAP community are currently  
working to resolve this.  
Section 2B: Controlling Your Phone’s Settings  
81  
Phone Setup Options  
Shortcuts  
Your phone offers you the option of assigning shortcuts to  
favorite or often-used functions. Pressing the navigation key  
up, down, left, or right in standby mode launches your  
designated shortcuts.  
Note:  
You also can assign the One-Touch Walkie-Talkie option to the  
Walkie-Talkie button from this menu. See “Enabling One  
Touch Walkie-Talkie” on page 85 for a description of the  
settings.  
To assign your shortcuts:  
1. Press O > Settings > Display > Assign Keys.  
2. Select the navigation key direction and press O.  
3. Select the desired shortcut and press Select (left  
softkey).  
Tip:  
You can choose to show or hide the navigation keys on your  
screen. Go to O > Settings > Display > Standby Display >  
Navigation Key Display and select Hide or Show.  
Even if you hide the shortcuts, you can still use them by  
pressing the appropriate navigation key.  
Call Answer Mode  
You can determine how to answer incoming calls on your  
phone, whether by pressing s, pressing any number key, or  
simply by opening the phone.  
To set call answer mode:  
1. Press O > Settings > Others > Answer Options.  
2. To select an option, highlight it and press O.  
82  
Section 2B: Controlling Your Phone’s Settings  
     
Any Key allows an incoming call to be answered by  
pressing any key.  
Auto automatically picks up incoming calls when  
connected to an optional hands-free car kit.  
Remember, your phone answers calls in  
Auto-Answer mode even if you are not present.  
Open allows an incoming call to be answered by  
opening the phone.  
[Talk] Key allows an incoming call to be answered  
only by pressing s.  
Calling Options  
You can set up your phone to make dialing numbers even  
quicker and easier.  
To set special options to making dialing easier:  
1. Press O > Settings > Others.  
2. Select the calling option you want to use. (See below for  
a list of options.)  
3. Follow the prompts to make your choice.  
4. Press O to save your settings.  
Speed Dial  
Allows you to dial entries using just one,  
two, or three key presses.  
Abbreviated Dial  
Allows you to dial numbers sharing the  
same beginning digits by dialing only  
the last four. You need to enter the first  
six digits you want to prepend – for  
example, the area code and prefix.  
Auto Redial  
Redials a number if a call did not  
connect as a result of network  
difficulties.  
Section 2B: Controlling Your Phone’s Settings  
83  
         
Display Language  
You can choose to display your phone’s menus in English or in  
Spanish.  
To assign a language for the phone’s display:  
1. Press O > Settings > Others > Language.  
2. Select English or Español and press O.  
84  
Section 2B: Controlling Your Phone’s Settings  
   
Walkie-Talkie Settings  
Your phone offers you ways to manage your Walkie-Talkie  
calls. You may want to consider these options.  
One Touch Walkie-Talkie lets you quickly access frequently  
used functions with a press of the Walkie-Talkie button.  
Talkgroup Silent controls whether you hear active  
Talkgroup calls.  
Talkgroup Area lets you define your Talkgroup area.  
Enabling One Touch Walkie-Talkie  
To enable One Touch Walkie-Talkie:  
1. Press O > Settings > Walkie-Talkie > One Touch WLK-TLK.  
2. Select Enable by pressing O. (The Enable check box may  
already be selected.)  
3. Highlight Assign To, press O, and then select one of  
these options.  
Last Call allows you to call the last Walkie-Talkie call  
you made.  
W-T Contacts takes you to the WLK-TLK Contacts  
menu.  
Call History takes you to the Walkie-Talkie list in  
Call History.  
Number allows you call a specific number. (You are  
prompted to enter the number if you choose this  
option. You can also press Search [right softkey] and  
select Contacts or Call History to select a number to  
assign.)  
4. Press Done (left softkey).  
Section 2B: Controlling Your Phone’s Settings  
85  
   
Silencing Talkgroup Calls  
When you join a Talkgroup, you hear all the conversations  
among the different members. To mute the chatter, enable  
the Talkgroup Silent setting.  
To set how your phone deals with Talkgroup calls:  
Press O > Settings > Walkie-Talkie > Talkgroup Silent  
> On or Off.  
Setting Your Talkgroup Area  
To set your Talkgroup area:  
1. Press O > Settings > Walkie-Talkie > Talkgroup Area.  
2. Scroll and highlight one of the following options:  
Wide Area — to communicate with members inside  
and outside your Local Area.  
Local —to communicate only with members within  
your predefined community.  
New Area — to communicate with a custom set of  
members.  
3. Follow the prompts to make your choice.  
4. Press Save (left softkey).  
86  
Section 2B: Controlling Your Phone’s Settings  
 
Section 2C  
Setting Your Phone’s Security  
In This Section  
Accessing Your Security Menu  
SIM Card Security  
Using Your Phone’s Lock Feature  
Limiting Use of Your Phone  
Erasing Data  
Resetting Your Phone  
Security Features for Data Services  
By using the security settings on your phone, you receive peace of  
mind without sacrificing flexibility. This section will familiarize  
you with your phone’s security settings. With several options  
available, you can customize your phone to meet your  
personal needs.  
Section 2C: Setting Your Phone’s Security  
87  
       
Accessing Your Security Menu  
All of your phone’s security settings are available through the  
Security menu. You must enter your lock code to view the  
Security menu.  
To access the Security menu:  
1. Press O > Settings > Security.  
2. Enter your four-digit lock code.  
If you can’t recall your lock code, try using the last four digits  
of either your Social Security number or phone number. If  
neither of these works, call Nextel Customer Service.  
Tip:  
88  
Section 2C: Setting Your Phone’s Security  
 
SIM Card Security  
Except for making emergency calls, your phone does  
not function without the SIM card.  
Important:  
You can use your SIM card to store Contacts entries. When  
you first create an entry, it is stored in your phone. You can  
use your phone’s SIM Manager to copy the entry to your SIM  
card. You can also copy entries from your SIM card to your  
phone. See “Using Your SIM Manager” on page 130 for more  
information.  
SIM Card’s PIN  
You can protect access to your phone by using the SIM card’s  
PIN (Personal Identification Number). When you enable SIM  
PIN, you must enter the PIN each time you power up the  
phone. You can change or disable the SIM PIN.  
Turning SIM PIN On and Off  
To turn SIM PIN on or off:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select SIM PIN.  
4. Select On or Off.  
5. Enter the current SIM PIN.  
The default SIM PIN is 0000. Change your PIN to prevent  
fraudulent use of the SIM Card.  
Tip:  
6. Press OK (left softkey).  
Section 2C: Setting Your Phone’s Security  
89  
     
Entering the PIN  
To enter your PIN:  
1. Turn on your phone.  
2. When the SIM PIN screen appears, enter your SIM PIN.  
3. Press OK (left softkey).  
If you enter your PIN incorrectly three times, your SIM  
card is blocked. See “Unblocking the PIN” on page 91.  
Important:  
Changing the PIN  
SIM PIN must be turned on in order to access this feature.  
Note:  
To change your PIN:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Change SIM PIN.  
4. Enter the current SIM PIN and press OK (left softkey).  
5. Enter the new SIM PIN and press OK (left softkey).  
6. Reenter the new SIM PIN to confirm.  
7. Press OK (left softkey).  
90  
Section 2C: Setting Your Phone’s Security  
Unblocking the PIN  
If you enter your PIN incorrectly three times, your SIM card is  
blocked. To unblock your SIM card, you must contact Nextel  
Customer Service to get a PIN Unblock Code (PUK). Follow  
their instructions for unblocking your SIM PIN  
If you unsuccessfully enter the PUK code 10 times, your  
SIM card is permanently blocked and must be replaced.  
If this happens, you get a message to contact Nextel  
Customer Service. Except for making emergency calls,  
your phone does not function with a blocked SIM card.  
Important:  
Section 2C: Setting Your Phone’s Security  
91  
 
Using Your Phone’s Lock Feature  
Locking Your Phone  
Locking your phone secures it from unauthorized access.  
However, you can still receive incoming calls or make calls to  
911, Nextel Customer Service, or special numbers.  
To lock your phone:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Lock Phone.  
4. Highlight Lock Now and press O. (To set your phone to  
lock the next time it is turned on, select Lock on  
Power Up and press O.)  
Unlocking Your Phone  
To unlock your phone:  
1. From standby mode, press a navigation key.  
2. Enter your lock code.  
Changing the Lock Code  
To change your lock code:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Change Lock Code.  
4. Enter your new lock code.  
5. Re-enter your new lock code.  
92  
Section 2C: Setting Your Phone’s Security  
       
Calling In Lock Mode  
You can place calls to 911, Nextel Customer Service, and to  
your special numbers when in lock mode.  
To place an outgoing call in lock mode:  
To call an emergency number, special number, or Nextel  
Customer Service, enter the phone number and press s.  
Using Special Numbers  
Special numbers are important numbers that you have  
designated as being “always available.” You can call and  
receive calls from special numbers even if your phone is  
locked.  
Your phone can store up to three special numbers. These  
numbers are stored separately from your Contacts entries,  
and the same numbers may appear in both your Contacts and  
your Special Numbers.  
To add or replace a special number:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Special Numbers.  
4. Select a location for your entry.  
5. Enter the number and press Done (left softkey).  
You cannot assign speed dial numbers to special numbers.  
Note:  
Section 2C: Setting Your Phone’s Security  
93  
 
Limiting Use of Your Phone  
Limiting use of your phone protects specific parts of your  
phone from unauthorized use. You determine what is off-  
limits to other users.  
For example, you can set limitations before you loan your  
phone to someone, then turn the limitations off when you  
get your phone back.  
You can limit access to Contacts and data services. You can  
also restrict incoming and outgoing phone calls as well as  
Walkie-Talkie calls.  
Limiting Access to Contacts  
To limit access to your Contacts:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Limit Use > Lock Contacts.  
4. Choose one of the following options and press O:  
Unlock clears all limitations.  
Lock asks users to enter your lock code whenever  
they select Contacts.  
View Only lets users view your Contacts, but asks  
them to enter your lock code before they edit them.  
94  
Section 2C: Setting Your Phone’s Security  
   
Limiting Data Services Access  
To limit your Web access:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Limit Use > Lock Vision.  
4. Choose one of the following options and press O:  
Unlock clears all limitations.  
Lock asks users to enter your lock code whenever  
they select Web or try to launch the browser.  
Limiting Outgoing Calls  
To limit outgoing calls:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Limit Use > Restrict Outgoing Calls.  
4. Choose one of the following options and press O:  
All stops all outgoing calls.  
None allows all calls.  
Except Contacts allows outgoing calls only to people  
in the Contacts list.  
Section 2C: Setting Your Phone’s Security  
95  
Limiting Incoming Calls  
To limit incoming calls:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Limit Use > Restrict Incoming Calls.  
4. Choose one of the following options and press O:  
All stops all incoming calls.  
None allows all calls.  
Except Contacts allows incoming calls only from  
people in the Contacts list.  
Limiting Walkie-Talkie Calls  
To limit Walkie-Talkie calls:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Limit Use > Restrict Walkie-Talkie.  
4. Choose one of the following options and press O:  
All stops all Walkie-Talkie calls.  
None allows all Walkie-Talkie calls.  
96  
Section 2C: Setting Your Phone’s Security  
Erasing Data  
You can use your phone’s Security menu to erase all entries in  
your Contacts or all items you have downloaded to your  
phone.  
To erase all downloads or Contacts entries:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Erase My Content or Erase Contacts.  
4. If you are sure you wish to erase all your downloads or  
Contacts entries, press Yes (left softkey).  
Resetting Your Phone  
You can reset some or all of your settings to their factory or  
service defaults.  
Phone Setting – Restores all phone settings to their factory  
defaults.  
Walkie-Talkie Service – Allows Nextel Customer Service to  
reset your Walkie-Talkie service in the event of a security  
or provisioning issue.  
Reset All – Restores the factory defaults and resets the  
Walkie-Talkie service.  
To reset your phone:  
1. Press O > Settings > Security.  
2. Enter your lock code. (The Security menu is displayed.)  
3. Select Reset Phone > Phone Settings, Walkie-Talkie Service,  
or Reset All.  
4. If you are sure you wish to reset your phone, press Yes  
(left softkey).  
Section 2C: Setting Your Phone’s Security  
97  
         
Security Features for Data Services  
Net Guard  
The Net Guard option prompts you each time you connect to  
data services. When you access the browser, a screen is  
displayed with two choices:  
Connect to data services once. (You will be prompted  
again the next time you sign in.)  
Always Auto-Connect to data services from now on  
without being prompted.  
You can change your Net Guard settings at any time.  
To change your Net Guard settings:  
Press O > Settings > PCS Vision > Net Guard > On or Off.  
Update Data Profile  
Your data profile keeps maintains your user name and login  
information and allows you to connect to data services. It  
may be necessary to update your profile to maintain peak  
efficiency.  
To update your profile:  
Press O > Settings > PCS Vision > Update Vision Profile.  
Your phone will connect to the browser and update your data  
profile. When the update is finished, the phone returns to  
standby mode.  
98  
Section 2C: Setting Your Phone’s Security  
         
Section 2D  
Controlling Your Roaming Experience  
In This Section  
Understanding Roaming  
Setting Your Phone’s Roam Mode  
Using Call Guard  
Using Data Roam Guard  
Roaming is the ability to make or receive phone calls when you’re  
off the Nationwide Sprint PCS Network. Your new ic502 by  
Motorola works anywhere on the Nationwide Sprint PCS  
Network and allows you to roam on other networks where  
we’ve implemented roaming agreements with other carriers.  
(Nextel Walkie-Talkie calls are allowed anywhere on the  
Nextel National Network.)  
This section explains how roaming works as well as special  
features that let you manage your roaming experience.  
Section 2D: Controlling Your Roaming Experience  
99  
       
Understanding Roaming  
Recognizing the Roaming Icon on the Display  
Screen  
Your phone’s display screen always lets you know when  
you’re off the Nationwide Sprint PCS Network. Any time you  
are roaming, the phone displays the roaming icon ( ).  
Remember, when you are using your phone off the  
Nationwide Sprint PCS Network, always dial numbers using  
11 digits (1 + area code + number).  
Tip:  
Unless your service plan includes roaming, you will pay a  
higher per-minute rate for roaming calls.  
Note:  
Roaming on Other Digital Networks  
When you’re roaming on digital networks, your call quality  
and security will be similar to the quality you receive when  
making calls on the Nationwide Sprint PCS Network.  
However, you may not be able to access certain features, such  
as the browser or Messaging.  
If you’re on a call when you leave the Nationwide Sprint PCS  
Network and enter an area where roaming is available, your  
call is dropped. If your call is dropped in an area where you  
think Sprint service is available, turn your phone off and on  
again to reconnect to the Nationwide Sprint PCS Network.  
Note:  
Checking for Voicemail Messages While Roaming  
When you are roaming off the Nationwide Sprint PCS  
Network, you will not receive on-phone notification of new  
voicemail messages. Callers can still leave messages, but you  
will need to periodically check your voicemail for new  
100  
Section 2D: Controlling Your Roaming Experience  
 
messages if you are in a roaming service area for an extended  
period of time.  
To check your voicemail while roaming:  
1. Dial 1 + area code + your phone number.  
2. When you hear your voicemail greeting, press *.  
3. Enter your passcode at the prompt and follow the voice  
prompts.  
When you return to the Nationwide Sprint PCS Network,  
voicemail notification will resume as normal.  
Section 2D: Controlling Your Roaming Experience  
101  
Setting Your Phone’s Roam Mode  
Your phone allows you to control your roaming capabilities.  
By using the Roaming menu option, you can determine which  
signals your phone accepts.  
Set Mode  
Choose from three different settings to control your roaming  
experience.  
To set your phone’s roam mode:  
1. Press O > Settings > Roaming > Set Mode.  
2. To select an option, highlight it and press O.  
Sprint Only allows you to access the Nationwide  
Sprint PCS Network only and prevents roaming on  
other networks.  
Automatic seeks Sprint service. When Sprint service  
is unavailable, the phone searches for an alternate  
system.  
Roaming Only forces the phone to seek a roaming  
system. The previous setting (Sprint Only or  
Automatic) is restored the next time the phone is  
turned on.  
102  
Section 2D: Controlling Your Roaming Experience  
   
Using Call Guard  
Your phone has two ways of alerting you when you are  
roaming off the Nationwide Sprint PCS Network: the on  
screen roaming icon and Call Guard. Call Guard makes it easy  
to manage your roaming charges by requiring an extra step  
before you can place or answer a roaming call. (This  
additional step is not required when you make or receive calls  
while on the Nationwide Sprint PCS Network.)  
To turn Call Guard on or off:  
1. Press O > Settings > Roaming > Call Guard.  
2. Highlight On or Off and press O.  
Speed dialing is not available when you are roaming with  
Call Guard enabled.  
Note:  
If the Call Guard feature is set to On, you need to take extra  
steps to make and receive roaming calls.  
To place roaming calls with Call Guard on:  
1. From standby mode, dial 1 + area code + the seven-digit  
number and press s. (A message is displayed,  
informing you that you're making a roam call.)  
2. Press Yes (left softkey) to place the call.  
To answer incoming roaming calls with Call Guard on:  
1. Press s. (A message is displayed, notifying you that  
roaming charges apply.)  
2. Press Yes (left softkey) to answer the call.  
Section 2D: Controlling Your Roaming Experience  
103  
       
Using Data Roam Guard  
Data Roam Guard makes it easy to manage roaming charges  
incurred when accessing the Web through data services.  
Whenever you are outside the Nationwide Sprint PCS  
Network, Data Roam Guard alerts you to this and asks you  
whether you want to continue using the Web. (This  
additional step is not required when you connect to the Web  
while on the Nationwide Sprint PCS Network.)  
To turn Data Roam Guard on or off:  
1. Press O > Settings > Roaming > Data Roam Guard.  
2. Highlight Always Ask or Never Ask and press O.  
104  
Section 2D: Controlling Your Roaming Experience  
   
Section 2E  
Managing Call History  
In This Section  
Viewing Call History  
Phone Call History Options  
Walkie-Talkie Call History Options  
Erasing Call History  
Call History keeps track of incoming and outgoing phone calls,  
missed phone calls, Walkie-Talkie calls, and Call Alerts. This  
section guides you through accessing and making the most  
of your Call History.  
Section 2E: Managing Call History  
105  
     
Viewing Call History  
Call History makes returning phone and Walkie-Talkie calls,  
and responding to Call Alerts fast and easy. It lists the last 20  
numbers (or Contacts entries) of phone calls you have made,  
received or missed. Call History also lists Walkie-Talkie calls,  
Group Walkie-Talkie calls, Talkgroup calls, Call Alerts, and  
Private Direct Talk calls.  
Call History lists are continually updated as new numbers are  
added to the beginning of the list and the oldest entries are  
removed from the bottom of the list.  
Your phone tracks and displays the call histories of phone  
calls, Walkie-Talkie calls, and Call Alerts differently.  
Call History only records calls that occur while the phone is  
turned on. If a phone or Walkie-Talkie call is received while  
your phone is turned off, it does not appear in Call History.  
You can also access Walkie-Talkie call history by pressing  
O > Walkie-Talkie > WLK-TLK Contacts > Call History. Your phone  
displays a filtered Call History list that only contains  
Walkie-Talkie numbers.  
Tip:  
Viewing the Call History of Phone Calls  
If you return a phone call from the voicemail menu, it does  
not appear in your phone’s Outgoing Calls list.  
Note:  
Each entry contains the phone number (if it is available) and  
Contacts entry name (if the phone number is in your  
Contacts). Duplicate calls (same number and type of call) may  
only appear once on the list.  
106  
Section 2E: Managing Call History  
   
To view Call History entries for phone calls:  
1. Press O > Call History.  
2. Select All Calls, Missed Calls, Incoming Calls, or  
Outgoing Calls. Your phone calls are displayed in reverse  
chronological order.  
3. To view additional details about a call, press O.  
If the caller is listed in your Contacts, your phone displays the  
name, number and time/date when the call occurred.  
Press O to view the Contacts entry.  
If the caller is not listed in your Contacts, your phone only  
displays the number and time/date when the call occurred.  
Viewing the Call History of Walkie-Talkie Calls and  
Call Alerts  
Your phone tracks Walkie-Talkie calls, Group Walkie-Talkie  
calls, Talkgroup calls, and Call Alerts in the All Calls and  
Walkie-Talkie lists. They are identified by the following icons.  
Walkie-Talkie call.  
Group Walkie-Talkie call.  
Talkgroup call.  
Call Alert.  
Like all items in the Call History lists, they remain listed until  
you delete them or until they reach the end of the list.  
Section 2E: Managing Call History  
107  
 
The Walkie-Talkie list contains outgoing, incoming, and  
missed Walkie-Talkie calls as well as sent and received Call  
Alerts.  
Note:  
You cannot view Walkie-Talkie calls or Call Alerts on the  
Missed Calls, Incoming Calls, or Outgoing Calls lists. These  
only contain phone calls.  
To view Walkie-Talkie calls on the All Calls list:  
Press O > Call History > All Calls. The calls are listed in  
reverse chronological order, with Walkie-Talkie calls and  
Call Alerts mixed in with the phone calls.  
To view Walkie-Talkie calls on the Walkie-Talkie list:  
Press O > Call History > Walkie-Talkie. Your  
Walkie-Talkie calls and Call Alerts are displayed in  
reverse chronological order.  
To view details about a Walkie-Talkie call or Call Alert:  
1. Press O > Call History > All Calls or Walkie-Talkie Calls.  
2. Scroll through the calls listed and highlight the  
item you want contact information on.  
3. To view additional details about a call, press O.  
If the caller is listed in your Contacts, your phone displays the  
name, number and time/date when the call occurred. Press  
O to view the Contacts entry.  
If the caller is not listed in your Contacts, your phone only  
displays the number and time/date when the call occurred. If  
the caller sent you their contact information, press your right  
navigation key to view it.  
The All Calls and Walkie-Talkie lists also display Private Direct  
Talk calls. However, in the case of Private calls, the call detail  
contains the wireless phone number, not the Walkie-Talkie  
number.  
Note:  
108  
Section 2E: Managing Call History  
Phone Call History Options  
This feature displays the date and time of the call, the phone  
number (if available), and the caller’s name (if the number is  
already in your Contacts). By highlighting a Call History entry  
and pressing Options (right softkey), you can select from the  
following options:  
Send Message to send a text message to the number.  
Save to save the number if it is not already in your  
Contacts. This option only appears when the caller is not  
listed in Contacts. (See “Saving a Phone Number From Call  
History” on page 110.)  
View Contact to view the Contacts entry for the number.  
This option only appears when the caller is listed in  
Contacts.  
Delete to delete the entry.  
Delete All to erase all the entries in the Call History list you  
are viewing.  
Select Multiple to select multiple entries.  
Hide My Number to hide your Caller ID number for the  
next call.  
Prepend to add numbers to the beginning of the selected  
number.  
Making a Phone Call From Call History  
To place a phone call from Call History:  
1. Press O > Call History.  
2. Select All Calls, Incoming Calls, Outgoing Calls, or  
Missed Calls.  
3. Use your navigation key to select a Call History entry  
and press s.  
Section 2E: Managing Call History  
109  
   
Saving a Phone Number From Call History  
Your phone can store up to 900 numbers or electronic  
addresses. Individual Contacts entries can contain up to five  
separate phone numbers, a Walkie-Talkie number, an email  
address, and a Web address. (For more information, see  
“Using Contacts” on page 115.)  
To save a phone number from Call History:  
1. Select a Call History entry and press Options  
(right softkey).  
2. Select Save and press O.  
3. Select As New Entry to create a new Contacts entry.  
– or –  
Select To Existing Entry and then scroll to the entry you  
want to save the number to.  
4. Press O.  
5. Use the keypad to complete or edit the Contacts entry  
and press Save (left softkey).  
110  
Section 2E: Managing Call History  
   
Prepending a Phone Number From Call History  
If you need to make a call from Call History and you happen  
to be outside your local area code, you can add the  
appropriate prefix by prepending the number.  
To prepend a phone number from Call History:  
1. Select a Call History entry and press Options  
(right softkey).  
2. Select Prepend.  
3. Enter the prefix and press s.  
– or –  
Press Options (right softkey) and then select Save to save  
the amended number to your Contacts.  
Section 2E: Managing Call History  
111  
 
Walkie-Talkie Call History Options  
After viewing a Walkie-Talkie call in the All Calls or Walkie-  
Talkie lists, you can select from the following options:  
View Contact to view the Contacts entry of the caller. This  
option only appears when the caller is listed in Contacts.  
Save to save information from a Walkie-Talkie call. This  
option only appears when the caller is not listed in  
Contacts. (See “Saving Walkie-Talkie Information From  
Call History” on page 113.)  
Send via WLK-TLK to send contact information to the  
Walkie-Talkie caller. (See “Sending Contact Information”  
on page 47 for more details.)  
Delete to delete the entry.  
Delete All to erase all the entries in the Call History list you  
are viewing.  
Select Multiple to select multiple entries.  
To send a Call Alert from Call History, see “Using Call  
Alerts” on page 63.  
Note:  
Your phone offers different options after viewing Private  
Direct Talk calls.  
Making a Walkie-Talkie Call From Call History  
To place a Walkie-Talkie call from Call History:  
1. Press O > Call History > All Calls or Walkie-Talkie Calls.  
2. Scroll through the calls listed, highlight the  
Walkie-Talkie number you want to call.  
3. Press and hold the Walkie-Talkie button and speak.  
You cannot make Walkie-Talkie calls from Call History to  
entries with insufficient information.  
Note:  
112  
Section 2E: Managing Call History  
   
Saving Walkie-Talkie Information From Call History  
To save Walkie-Talkie information from Call History:  
1. Press O > Call History > All Calls or Walkie-Talkie Calls.  
2. Scroll through the calls listed, highlight the  
Walkie-Talkie call you want to save to Contacts, and  
then press Options (right softkey).  
3. Select Save and press O.  
4. Select Add New Entry to create a new Contacts entry  
– or –  
Select To Existing Entry and then scroll to the entry you  
want to save the number to.  
5. Use the keypad to complete or edit the Contacts entry  
and press Save (left softkey).  
After you have saved the number, the new Contacts entry is  
displayed.  
Section 2E: Managing Call History  
113  
   
Erasing Call History  
You can erase individual Call History lists or all of them at one  
time.  
To erase Call History:  
1. Press O > Call History > Erase Call History.  
2. Select the list you want to erase.  
3. If you are certain you want to erase the list, press  
Yes (left softkey).  
— or —  
Press No (right softkey) to return to the previous menu.  
114  
Section 2E: Managing Call History  
     
Using Contacts  
In This Section  
About Contacts  
Finding Contacts Entries  
Creating a Contacts Entry  
Contacts Entries for Walkie-Talkie Groups and Talkgroups  
Managing Your Contacts  
Using Your SIM Manager  
Dialing Nextel Services  
Now that you know the basics that make it easier to stay in  
touch with people and information, you’re ready to explore your  
phone’s more advanced features. This section explains how to  
use your phone’s Contacts and helps you make the most of  
your time when you are trying to connect with the important  
people in your life.  
Section 2F: Using Contacts  
115  
       
About Contacts  
Your phone can store up to 900 numbers or electronic  
addresses. Individual Contacts entries can contain up to five  
separate phone numbers, a Walkie-Talkie number, an email  
address, and a Web address.  
The total capacity (numbers and electronic addresses) is 900,  
meaning that if each Contacts entry has only one number or  
electronic address, you have space for 900 Contacts entries.  
Each number or electronic address you add to an individual  
entry reduces the remaining amount of available entries. For  
example, if you create 100 entries, each with three numbers  
for a total of 300 numbers, you only have space remaining for  
600 entries with one number (or electronic address) each.  
Each Contacts entry may contain:  
A name — The name of the person or organization whose  
contact information is stored in the entry. It is not  
required; you can create and store Contacts entries  
without a name.  
A number or electronic address — Each Contacts entry  
must contain a number or an electronic address. This may  
be a phone number, Walkie-Talkie number, email address,  
or Web address.  
A speed dial number — When you store a phone number,  
it is assigned a speed dial number. You can accept the  
default speed dial number or change it.  
A ringer — You can assign a ringer to each entry. This is  
the sound your phone makes when you receive a call from  
any of the phone numbers stored in the entry.  
116  
Section 2F: Using Contacts  
   
A picture — You can assign a picture to display whenever  
you receive a call from the Contacts entry.  
A date — You can assign a special date to a Contacts entry.  
Your phone reminds you of the date when it occurs.  
Entries for Group Walkie-Talkie and Talkgroups contain  
different information. See “Contacts Entries for Walkie-  
Talkie Groups and Talkgroups” on page 125.  
Important:  
Section 2F: Using Contacts  
117  
Finding Contacts Entries  
There are several ways to display your Contacts entries: by  
name, by speed dial number, by Category and Type, and by  
email address. Follow the steps outlined below to find entries  
in your Contacts.  
Finding Names  
To find Contacts entries by name:  
1. Press O > Contacts > Find All Names.  
2. Scroll through the entries using your navigation key and  
highlight the one you want.  
3. Highlight the phone number you want to call and  
press s.  
— or —  
To view the entry’s details, press O and then press the  
navigation key left or right.  
— or —  
To send a message, press Send Msg (left softkey), create  
the message, and then press Send (left softkey).  
You can also find an entry by entering the name in the  
keypad. Press Contacts (left softkey) and use your keypad to  
enter the name.  
Tip:  
Finding Speed Dial Numbers  
To find phone numbers by their assigned speed dial numbers:  
1. Press O > Contacts > Speed Dial #s.  
2. Scroll to an entry using your navigation key. Speed dial  
numbers are displayed in numeric order.  
118  
Section 2F: Using Contacts  
       
3. To display the entry details, select Options (right  
softkey), highlight View Contact, and then press O.  
— or —  
To dial the phone number assigned to a speed dial  
number, press s.  
Filtering Entries  
To filter Contacts entries by Category or Type:  
1. Press O > Contacts > Filter Names.  
2. Scroll to the Category or Type you want to filter by and  
press O.  
3. Scroll to an entry using your navigation key.  
4. To view the entry’s details, press O and then press the  
navigation key left or right.  
— or —  
Highlight the phone number you want to call and  
press s.  
— or —  
To send a message, press Send Msg (left softkey), create  
the message, and then press Send (left softkey).  
Finding Email Addresses  
To find phone numbers you have stored with email addresses:  
1. Press O > Contacts > Filter Names.  
2. Select Email, press O, and then highlight the entry you  
want.  
3. To view the entry’s details, press O and then press the  
navigation key left or right.  
— or —  
To send a message to the email address, press  
Send Msg (left softkey), create the message, and then  
press Send (left softkey).  
Section 2F: Using Contacts  
119  
   
Creating a Contacts Entry  
To add a new Contacts entry:  
1. Press O > Contacts > Add New Entry.  
2. Highlight Contact and press O.  
3. Enter the Contacts name and press O.  
4. To enter a Walkie-Talkie number, highlight  
Walkie-Talkie, enter the number, and press O.  
5. To enter a phone number, highlight Number 1, enter the  
number, and press O.  
6. Assign Mobile, Home, Work, or Pager to the number and  
press O.  
7. If you want to change the default speed dial number,  
highlight Speed Dial and press O.  
8. Select an available speed dial number and press  
Assign (left softkey).  
9. Select Save (left softkey).  
If you want, you can add a picture, a special ringer, additional  
phone numbers, an email or Web address, and an important  
date. Scroll left or right to view what other information you  
can assign to your Contacts entry.  
Adding a Phone Number to a Contacts Entry  
To add a phone number to an entry:  
1. Press O > Contacts > Find All Names.  
2. Scroll through the entries using your navigation key,  
highlight the one you want, and press O.  
3. Press Options (right softkey), select Edit, and press O.  
4. Scroll to an empty Number using your navigation key.  
5. Enter the new phone number.  
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6. Assign Mobile, Home, Work, or Pager to the number and  
press O.  
7. Press Save (left softkey).  
Assigning Speed Dial Numbers  
Default speed dial numbers are assigned when you add a  
new Contacts entry and when you add a new phone number  
to an existing entry. If you do not want to use the default  
speed dial number, you can change it.  
To assign a speed dial number to an existing phone number:  
1. Display a Contacts entry. (See “Finding Contacts Entries”  
on page 118.)  
2. Press Options (right softkey), select Edit, and press O.  
3. Highlight Speed Dial below the phone number you want  
to assign a speed dial number to, and press O.  
4. Select an available speed dial number and press Assign  
(left softkey).  
5. Press Save (left softkey).  
If you attempt to assign an already in-use speed dial number  
to a new phone number, a dialog appears asking if you wish  
to replace the existing speed dial number. Select OK (left  
softkey) to assign the location to the new phone number and  
move the old number to the next available speed dial  
number.  
Note:  
Assigning a Ringer or Picture to an Entry  
You can assign a ringer to a Contacts entry so you can identify  
the caller by the ring. (See “Ringer Types” on page 69.) When  
you assign a picture to an entry, your phone displays it  
whenever you receive calls from that number.  
Section 2F: Using Contacts  
121  
     
To assign a ringer or picture to an entry:  
1. Display a Contacts entry. (See “Finding Contacts Entries”  
on page 118.)  
2. Press Options (right softkey), select Edit, and press O.  
3. Use your navigation key to scroll right to the tab with  
the Add Picture and Assign Ringer options.  
4. Scroll down to Add Picture or Assign Ringer and press O.  
5. Use your navigation key to scroll through the available  
files. To hear a ringer, press Listen (right softkey).  
6. Highlight your desired picture or ringer and press O.  
7. Press Save (left softkey) to save the entry.  
Assigning an Email Address or Web Address  
To assign an email address or Web address to an entry:  
1. Display a Contacts entry. (See “Finding Contacts Entries”  
on page 118.)  
2. Press Options (right softkey), select Edit, and press O.  
3. Use your navigation key to scroll right to the tab with  
the Email and Web Address options.  
4. Scroll down to Email or Web Address.  
5. Use your keypad to enter the email or Web address you  
want to assign and press O.  
6. Press Save (left softkey) to save the entry.  
You can quickly visit the Web address associated with a  
Contacts entry by displaying the entry, highlighting the Web  
Address, and then pressing Go (left softkey).  
Tip:  
122  
Section 2F: Using Contacts  
   
Assigning a Date  
You can assign date to a Contacts entry and be reminded of it  
when it occurs. This is an easy way to remember birthdays or  
another important date associated with a Contacts entry.  
To assign a date to an entry:  
1. Display a Contacts entry. (See “Finding Contacts Entries”  
on page 118.)  
2. Press Options (right softkey), select Edit, and press O.  
3. Use your navigation key to scroll right to the tab with  
the Date option.  
4. Select Reminder to be reminded of the event.  
5. Highlight the date field, use your navigation keys to set  
the date, and then press O.  
6. Highlight Reminder Info, enter a brief message  
explaining the meaning of the date, and then press O.  
7. Press Save (left softkey) to save the entry.  
Creating Distribution Lists  
A Distribution List is a group of entries that you can send  
messages or emails to. You can communicate with all the  
members on the list at the same time.  
To create a Distribution List:  
1. Press O > Contacts > Add New Entry.  
2. Highlight Distribution List and press O.  
3. Enter the name of the list and press O.  
4. Highlight Category and assign one to the list.  
5. Highlight Add Members and press O.  
Section 2F: Using Contacts  
123  
   
6. Highlight each entry you want to include in the  
Distribution List and press O after each selection. A  
check mark appears next to each selected member.  
7. Press Done (left softkey) to save the membership.  
8. Press Save (left softkey) to save the entry.  
Editing a Contacts Entry or Distribution List  
To edit a Contacts entry or Distribution List:  
1. Display a Contacts entry or Distribution List.  
2. Press Options (right softkey), select Edit, and press O.  
3. Highlight the part of the entry you wish to edit and  
press O.  
4. Add and/or edit the desired information.  
5. Press Save (left softkey).  
124  
Section 2F: Using Contacts  
 
Contacts Entries for Walkie-Talkie Groups  
and Talkgroups  
Because Group Walkie-Talkie and Talkgroup calls  
communicate with more than one person, you create their  
Contacts entries differently.  
Creating Group Walkie-Talkie Entries  
You create a Group Walkie-Talkie entry by giving it a name  
and assigning it members that have Group Walkie-Talkie  
compatible phones. You can also add all the members in an  
existing Group by assigning it to your new Group.  
To create a Contacts entry for a Walkie-Talkie Group:  
1. Press O > Contacts > Add New Entry.  
2. Highlight Walkie-Talkie Group, and then press  
Select (left softkey).  
3. Enter a name for the new Group.  
4. Choose a Category for the entry.  
5. Highlight Add Members and press O.  
6. Use your left and right navigation keys to select Contacts  
or Call History.  
7. Highlight each Walkie-Talkie contact you want to add to  
this Group and press O after each selection. A  
checkmark appears next to each selected entry.  
8. Press Done (left softkey) to save the membership.  
9. Press Save (left softkey) to save the entry.  
Section 2F: Using Contacts  
125  
     
To add a member to an existing Group:  
1. Press O > Contacts > Filter Names > Walkie-Talkie Group.  
2. Scroll to the Group you want to add members to and  
press Options (right softkey).  
3. Select Edit > Edit Members.  
4. Highlight each member you want to add and press O  
after each selection. A checkmark appears next to each  
selected member.  
5. Press Done (left softkey) to save the membership.  
6. Press Save (left softkey) to save the entry.  
To remove a member from a Group:  
1. Press O > Contacts > Filter Names > Walkie-Talkie Group.  
2. Scroll to the Group you want to delete members from  
and press Options (right softkey).  
3. Select Edit > Edit Members.  
4. Highlight each member you want to delete and press O  
after each selection. The checkmark next to each  
selected member clears.  
5. Press Done (left softkey) to save the membership.  
6. Press Save (left softkey) to save the entry.  
To delete a Group from Contacts:  
1. Press O > Contacts > Filter Names > Walkie-Talkie Group.  
2. Scroll to the Group you want to delete.  
3. Press Options (right softkey) and then select Delete.  
4. Press Yes (left softkey).  
126  
Section 2F: Using Contacts  
Editing Walkie-Talkie Group Entries  
You can edit the name, Category, or membership of a Group  
entry.  
To edit Group entries:  
1. Press O > Contacts > Filter Names > Walkie-Talkie Group.  
2. Scroll to the Group you want to edit.  
3. Press Options (right softkey), select Edit, and press O.  
4. Highlight the part of the entry you wish to edit and  
make your changes.  
5. Press Save (left softkey) to save the entry.  
Creating Talkgroup Entries  
To create a Contacts entry for a Talkgroup:  
1. Press O > Contacts > Add New Entry.  
2. Highlight Talkgroup, and then press Select  
(left softkey).  
3. Enter a name for the Talkgroup. Each entry’s name can  
contain 24 characters.  
4. Enter the Talkgroup number.  
5. Choose a Category for the entry.  
6. Press Save (left softkey).  
Section 2F: Using Contacts  
127  
   
Managing Your Contacts  
Organize your Contacts entries by assigning them to  
Categories. Your phone has some already defined – General,  
Family, Friends, and Work. You can also create your own.  
To view your Categories:  
Press O > Contacts > Manage Contacts > View Categories.  
To create your own custom Category:  
1. Press O > Contacts > Manage Contacts > Add Category.  
2. Enter the name of the new Category.  
3. Highlight Add Members and press O.  
4. Highlight each entry you want to add to this Category  
and press O after each selection. A checkmark appears  
next to each selected entry.  
5. Press Done (left softkey) to save the membership.  
6. To assign a special ringer to this Category, highlight  
Assign and press O.  
7. Use your navigation key to scroll through the available  
files. To hear a ringer, press Listen (right softkey).  
8. Highlight your desired ringer and press O.  
9. Press Save (left softkey) to save the Category.  
128  
Section 2F: Using Contacts  
   
Erasing All Contacts  
To erase all the Contacts entries stored in your phone:  
1. Press O > Contacts > Manage Contacts > Delete All  
Contacts.  
2. Select Yes (left softkey).  
Viewing Memory Status  
To view how much memory you currently have available for new  
entries:  
Press O > Contacts > Manage Contacts > Memory Status.  
Section 2F: Using Contacts  
129  
   
Using Your SIM Manager  
When you create a new entry in Contacts, that information is  
stored in your phone, not on your SIM card. If you decide to  
save it on your SIM card, you must use the SIM Manager to  
copy it there. The SIM Manager also allows you to copy from  
the SIM card to your phone.  
You can access SIM Manager from both the Contacts and  
Tools menu.  
Tip:  
Viewing Entries Stored in Your SIM Card  
To view entries stored in the SIM card:  
1. Press O > Contacts > SIM Manager > Manage SIM.  
2. Scroll to view the list of entries.  
To view details, highlight the Contacts entry and press Details  
(left softkey). If you selected a Walkie-Talkie Group, pressing  
Details (left softkey) displays the members.  
Note:  
You cannot dial numbers directly from SIM Manager. You can  
do so from Contacts or the Call History lists.  
Deleting Entries Stored in Your SIM Card  
To delete entries stored in the SIM card:  
1. Press O > Contacts > SIM Manager > Manage SIM.  
2. Highlight each entry you want to delete and press O  
after each selection. A checkmark appears next to each  
selected entry.  
3. Select Options (right softkey) and then select Delete.  
4. Press Yes (left softkey).  
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Section 2F: Using Contacts  
     
To delete all the entries from the SIM Card, after selecting  
Options, choose Select > Select All.  
Note:  
Copying Contacts Entries – Phone to SIM Card  
To copy entries from your phone to your SIM card:  
1. Press O > Contacts > SIM Manager > Copy to SIM.  
2. Highlight the entries you want to copy and press O  
after each selection. A checkmark appears next to each  
selected entry.  
3. Select Copy (left softkey).  
4. Select OK (left softkey).  
Selecting a Group selects all its members.  
Note:  
To copy all the entries to the SIM Card, after selecting Copy to  
SIM, choose Select > Select All.  
Copying Contacts Entries – SIM Card to Phone  
To copy entries from a SIM card to your phone:  
1. Press O > Contacts > SIM Manager > Copy to Contacts.  
2. Highlight the entries you want to copy and press O  
after each selection. A checkmark appears next to each  
selected entry.  
3. Select Copy (left softkey).  
4. Select OK (left softkey).  
Selecting a Group selects all its members.  
Note:  
To copy all the entries to your phone, after selecting Copy to  
Contacts, choose Select > Select All.  
Section 2F: Using Contacts  
131  
       
While Copying...  
While attempting to copy information with your  
SIM Manager, you may encounter circumstances that prevent  
you from completing the task. Usually, your phone displays a  
message explaining what happened and screen prompts  
showing what to do next.  
When you copy a Contacts entry from your phone to your  
SIM card, the entry may not copy completely. For example,  
Contact classifications, such Mobile, Home or Work, may be  
different on your SIM Card. In addition, some fields, such as  
IP address, cannot be copied.  
Your Contacts entries may also display differently on a  
SIM Card. For example, the first and last name of an entry  
may be displayed in reverse order, or a very long name may be  
truncated.  
132  
Section 2F: Using Contacts  
Dialing Nextel Services  
Your Contacts contain entries for various Nextel services.  
To dial a service from your Contacts:  
1. Press O > Contacts > Services.  
2. Select Customer Solutions, Dir. Assistance, Account Info.,  
Sprint Operator, or Voice Command.  
3. Press s to place the call.  
To dial a service from standby mode using your keypad:  
1. Dial the appropriate service number:  
Customer Solutions * 2.  
Dir. Assistance 4 1 1.  
Account Info. * 4.  
Sprint Operator 0.  
Voice Command *.  
2. Press s to place the call.  
Section 2F: Using Contacts  
133  
     
Section 2G  
Using the Phone’s Calendar and Tools  
In This Section  
Using Your Phone’s Calendar  
Using Your Phone’s Tools  
Your phone is equipped with several personal information  
management features that help you manage your busy lifestyle.  
This section shows you how to use these features to turn your  
phone into a time management planner that helps you keep  
up with your appointments, schedules, and commitments. It  
takes productivity to a whole new level.  
134  
Section 2G: Using the Phone’s Calendar and Tools  
     
Using Your Phone’s Calendar  
Adding an Event to the Calendar  
Your Calendar helps organize your time and reminds you of  
important events.  
To add an event:  
1. Press O > Tools > Calendar.  
2. Using your navigation key, highlight the day to which  
you would like to add an event.  
To quickly go to a date, press Options (right softkey) and select  
Go To Date.  
Tip:  
3. Press Options (right softkey), highlight Add, and then  
press O.  
4. Enter the event title and press O.  
5. Select a time for the event by highlighting the time field  
and pressing O.  
Using your keypad and/or navigation keys, set the  
start and end time for the event, and press O.  
6. Select a repeating status for the event by highlighting  
the recurrence field and pressing O.  
Highlight Once, Daily, Mon - Fri, Weekly, Monthly, or  
Yearly and press O.  
7. Select an alarm time for the event by highlighting the  
reminder field and pressing O.  
Highlight On Time, 5 Minutes Before, 10 Minutes  
Before, 15 Minutes Before, 1 Hour Before, 1 Day Before,  
or 2 Days Before and press O.  
8. Select a ringer type for the alarm by highlighting the  
alarm field and pressing O.  
Section 2G: Using the Phone’s Calendar and Tools  
135  
   
Scroll to a ringer and press O.  
9. Press Save (left softkey) to save the event.  
To change your default event ringer type, from the standby  
screen, press O > Settings > Sounds > Ringer Type > Calendar  
and select a ringer.  
Tip:  
Event Alerts  
There are several ways your phone alerts you to scheduled  
events:  
By playing the assigned ringer type.  
By illuminating the backlight.  
By flashing the external display.  
Event Alert Menu  
When your phone is turned on and you have an event alarm  
scheduled, your phone alerts you and displays the event  
summary. To silence the alert, press O.  
You can do the following:  
Dismiss (right softkey) clear the alert.  
Snooze (left softkey) silences the alert and schedules it to  
replay again in 10 minutes.  
Viewing Events  
To view your scheduled events:  
1. Press O > Tools > Calendar.  
2. Using your navigation key, highlight the day for which  
you would like to view events and press O. (If you have  
events scheduled for the selected day, they are listed in  
chronological order.)  
3. To display the details of an event listed in the schedule,  
highlight it and press O.  
136  
Section 2G: Using the Phone’s Calendar and Tools  
Changing to Weekly View  
To go to the Weekly Calendar view:  
1. Press O > Tools > Calendar.  
2. Press Options (right softkey).  
3. Select Weekly.  
Going to Today’s Date  
To go to today’s date:  
1. Press O > Tools > Calendar.  
2. Press Options (right softkey).  
3. Select Go To Today.  
Erasing an Event  
To erase a day’s scheduled events:  
1. Press O > Tools > Calendar.  
2. Using your navigation key, highlight the day for the  
event and press O.  
In the calendar view, days with events scheduled are purple.  
Tip:  
3. Highlight the event, press Options (right softkey), and  
select Erase.  
4. Select Yes (left softkey) or No (right softkey).  
Section 2G: Using the Phone’s Calendar and Tools  
137  
Erasing Old Events  
To delete events scheduled before a specific time and date:  
1. Press O > Tools > Calendar > Options > Erase Old.  
2. Select the option to erase events older than Older than 1  
day, Older than 1 Week, Older than 1 Month, or Older than  
1 Year.  
Erasing All Events  
To delete all scheduled events:  
1. Press O > Calendar > Options > Erase All.  
2. Select Yes (left softkey) or No (right softkey).  
138  
Section 2G: Using the Phone’s Calendar and Tools  
 
Using Your Phone’s Tools  
In addition to helping you be more efficient and organized,  
your phone offers useful and entertaining tools.  
Using the Alarm Clock  
Your phone comes with a built-in alarm clock with multiple  
alarm capabilities.  
To use the alarm clock:  
1. Press O > Tools > Alarm Clock.  
2. Select Alarm 1, Alarm 2, Alarm 3, Alarm 4, or Alarm 5, and  
then press O.  
3. To enable the alarm, verify that On is checked.  
4. Select a time for the alarm by highlighting the time field  
and pressing O.  
Using your keypad and/or navigation keys, set the  
start and end time for the event, and press O.  
5. Select a repeating status for the alarm by highlighting  
the recurrence field and pressing O.  
Highlight Once, Daily, Mon - Fri, or Weekends, and  
then press O.  
6. Select a ringer type for the alarm by highlighting the  
alarm field and pressing O.  
Use your navigation key to scroll through the  
available files. To hear a ringer, press Listen (right  
softkey).  
7. Highlight your desired ringer and press O.  
8. Press Save (left softkey) to save the alarm.  
Section 2G: Using the Phone’s Calendar and Tools  
139  
   
To change your default alarm ringer type from the standby  
screen press O > Settings > Sounds > Ringer Type > Alarm and  
select a ringer.  
Tip:  
Using the Calculator  
Your phone comes with a built-in calculator.  
To use the calculator:  
1. Press O > Tools > Calculator.  
2. Enter numbers using your keypad.  
Press the navigation key to enter operators (+ ÷ - ×)  
as indicated in the display.  
Press * to enter a decimal.  
Press # to make the number to the left of the  
cursor positive or negative.  
Press Operator (right softkey) to enter parentheses  
or exponents.  
3. Press O to compute.  
Using the World Clock  
To view the time in different cities around the world:  
1. Select O > Tools > World Clock.  
2. Select Cities (right softkey) to choose a city.  
– or –  
Press the navigation key left or right to scroll through  
different time zones.  
3. When you see the city you want, press O.  
140  
Section 2G: Using the Phone’s Calendar and Tools  
   
Section 2H  
Managing Voice Records  
In This Section  
Voice Records  
Your phone’s Voice Records feature allows you to make recordings  
right on your phone. This section includes easy-to-follow  
instructions on managing Voice Records.  
Section 2H: Managing Voice Records  
141  
     
Voice Records  
You can record brief records to remind yourself of important  
events, phone numbers, or grocery list items.  
Recording Voice Records  
To create a new Voice Record:  
1. Press O > Voice Records.  
2. Press Record (left softkey) and begin recording after the  
prompt.  
3. To end the recording, press Stop (left softkey).  
If you want to review the recording, press Yes (left softkey).  
To record a conversation during a phone call:  
1. Make or answer the call.  
2. Press Options (right softkey), select Record Recipient, and  
press O.  
3. Press Record (left softkey).  
4. To end the recording, press Stop (left softkey).  
142  
Section 2H: Managing Voice Records  
   
Playing Voice Records  
To play the Voice Records you have recorded:  
1. Press O > Voice Records.  
2. Press Options (right softkey), select Voice Records List,  
and press O.  
3. Use the navigation key to scroll to a recording.  
To make finding Voice Records easier, select  
Sort By (Name, Date, Size, or Type).  
Tip:  
You can choose Play All (to play all the Voice Records) or  
Select Multiple (to play a several Voice Records  
consecutively).  
4. Press Listen (left softkey) to play the Voice Record.  
Changing Voice Record Settings  
To change your Voice Record maximum length and tone:  
1. Press O > Voice Records.  
2. Press Options (right softkey), select Record Settings, and  
press O.  
3. Scroll to Record Duration, and press O.  
Select a maximum length of 10 Seconds, 30 Seconds,  
or 60 Seconds and press O.  
4. Scroll to 10 Second Tone and press O. This tone beeps  
every 10 seconds during your Voice Record.  
Select Enable or Disable and press O.  
Section 2H: Managing Voice Records  
143  
     
Using Other Voice Record Options  
You can also rename your Voice Records, use them as ringers,  
or delete them.  
To rename, set as ringer, or delete a Voice Record:  
1. Press O > Voice Records.  
2. Press Options (right softkey), select Voice Records List,  
and press O.  
3. Use the navigation key to scroll to the recording you  
want to work with.  
4. Press Options (right softkey) and then choose Rename,  
Delete, or Set As (ringer).  
5. Follow the prompts to complete your task.  
144  
Section 2H: Managing Voice Records  
Section 3  
Service Features  
 
Section 3A  
Service Features: The Basics  
In This Section  
Using Voicemail  
Using SMS Text Messaging  
Using Caller ID  
Responding to Call Waiting  
Making a Three-Way Call  
Using Call Forwarding  
Voice Command  
Now that you’ve mastered your phone’s fundamentals,  
it’s time to explore the calling features that enhance your  
service. This section outlines your basic service features.  
146  
Section 3A: Service Features: The Basics  
   
Using Voicemail  
Setting Up Your Voicemail  
All unanswered phone calls to your phone are automatically  
transferred to your voicemail, even if your phone is in use or  
turned off. Therefore, you want to set up your voicemail and  
personal greeting as soon as your phone is activated. If you  
need to set up your voicemail, see “Setting Up Your  
Voicemail” on page 4.  
Voicemail Notification  
Your phone alerts you to a new voicemail message in several  
ways:  
By displaying a notification on the screen.  
By sounding the assigned ringer type.  
By displaying  
at the top of your screen.  
When you are roaming off the Nationwide Sprint PCS  
Network, you may not receive notification of new voicemail  
messages. It is recommended that you periodically check your  
voicemail by dialing 1 + area code + your phone number.  
When your voicemail answers, press (*) and enter your  
passcode. You will be charged roaming rates when accessing  
voicemail while roaming off the Nationwide Sprint PCS  
Network.  
Note:  
Your phone accepts messages even when it is turned off.  
However, you are only notified of new messages when your  
phone is turned on and you are in a Sprint service area.  
Section 3A: Service Features: The Basics  
147  
     
Sending an Incoming Call to Voicemail  
To send an incoming call directly to voicemail, do one of the  
following:  
With the phone closed, press ..  
With the phone open, press e twice.  
Retrieving Your Voicemail Messages  
You can review your messages directly from your phone or  
from any other touch-tone phone. To dial from your phone,  
you can either speed dial your voicemail or use the menu  
keys.  
To review your messages from your own phone, do one of the  
following:  
Press and hold 1.  
Press O > Messaging > Voicemail > Call Voicemail.  
You are charged for airtime minutes when you are accessing  
your voicemail from your phone.  
Note:  
Using Another Phone to Access Messages  
To review your messages from another phone:  
1. Dial your phone number.  
2. When your voicemail answers, press *.  
3. Enter your passcode.  
When you call into voicemail, you first hear the header  
information (date, time, and sender information) for the  
message. To skip directly to the message, press 4 during the  
header.  
Tip:  
148  
Section 3A: Service Features: The Basics  
 
Voicemail Options  
Your phone offers several options for organizing and  
accessing your voicemail.  
Using Expert Mode  
Using the Expert Mode setting for your personal voicemail  
box helps you navigate through the voicemail system more  
quickly by shortening the voice prompts you hear at each  
level.  
To turn Expert Mode on or off:  
1. Press and hold 1 to access your voicemail. (If your  
voicemail box contains any new or saved messages,  
press * to access the main voicemail menu.)  
2. Press 3 to change your Personal Options, following the  
system prompts.  
3. Press 3 for Expert Mode. Follow the prompts to turn  
Expert Mode on or off.  
Setting Up Group Distribution Lists  
Create up to 20 separate group lists, each with up to 20  
members.  
To create a Group List:  
1. Press and hold 1 to access your voicemail. (If your  
voicemail box contains any new or saved messages,  
press * to access the main voicemail menu.)  
2. Press 3 to change your Personal Options, following the  
system prompts.  
3. Press 1 for Settings.  
4. Press 5 for Group Lists.  
5. Follow the voice prompts to create, edit, rename, or  
delete group lists.  
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Callback  
Return a call after listening to a message without  
disconnecting from voicemail.  
To return a call directly from voicemail:  
Press 8 after listening to a message.  
Voicemail-to-Voicemail Message  
You can record and send a voicemail message to other  
voicemail system users.  
To record and send a voicemail message:  
1. From the main voicemail menu, press 2 to send a  
message.  
2. Follow the voice prompts to send your voice message.  
Voicemail-to-Voicemail Message Reply  
You can reply to a voicemail message received from another  
voicemail system user by sending your own voicemail  
message.  
To respond to a voicemail message with a voicemail message:  
1. After listening to a voice message, press 2.  
2. Follow the voice prompts to send your reply.  
Voicemail-to-Voicemail Message Forwarding  
You can forward voicemail messages to other voicemail  
system users, except those messages marked “Private.”  
To forward a voicemail message:  
1. After listening to a message, press 6.  
2. Follow the voice prompts to forward the voice message.  
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Voicemail-to-Voicemail Receipt Request  
You can request confirmation that your voicemail message  
has been listened to when you send, forward, or reply to  
other voicemail system users.  
To mark your message receipt requested:  
1. After you have recorded a message, press 1 to indicate  
you are satisfied with the message you recorded.  
2. Press 4 to mark receipt requested.  
3. Press 1 to send your voicemail message.  
Extended Absence Greeting  
When your phone is turned off or you are off the Nationwide  
Sprint PCS Network for an extended period, this greeting can  
be played instead of your normal personal greeting.  
To record an extended absence greeting:  
1. From the main voicemail menu, press 3 for Personal  
Options.  
2. Press 2 for Greetings.  
3. Press 3 to record an Extended Absence Greeting.  
Clearing the Message Icon  
Your phone may temporarily continue to display the message  
icon after you have checked your voice and text messages.  
To clear the icon from the display screen:  
Press O > Messaging > Voicemail > Clear Icon.  
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Voicemail Menu Key  
Following the prompts on the voicemail system, you can use  
your keypad to navigate through the voicemail menu. The  
following list outlines your phone’s voicemail menu structure.  
1Listen  
2Send  
3Personal Options  
1Settings  
1Skip passcode  
2Autoplay  
3Message Date & Time On/Off  
4Change Passcode  
5Group Distribution List  
6Numeric Paging toa Wireless Phone  
*Return to Personal Options Menu  
2Greetings  
1Main Greeting  
2Recorded Name  
3Extended Absence Greeting  
*Return to Personal Options Menu  
3Expert Mode (On/Off)  
*Return to Personal Options Menu  
8Place a Call  
*Exit  
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Using SMS Text Messaging  
With SMS Text Messaging, you can send instant text  
messages from your phone to other messaging-ready phones  
– and they can send messages to you.  
In addition, SMS Text Messaging includes a variety of preset  
messages, such as “I’m running late, I’m on my way,” that  
make composing messages fast and easy. You can also  
customize your own preset messages (up to 160 characters)  
from your phone.  
Composing SMS Text Messages  
To compose an SMS Text message:  
1. Press O > Messaging > Send Message.  
2. Enter the recipient’s phone number and press O.  
To add another recipient, press Options (right softkey) and  
select New Recipient. You can also press Options (right softkey)  
and select Insert Contact to select a recipient from your  
Contacts.  
Tip:  
3. Scroll to Message, compose your message text, and  
press O.  
To type a message, use your keypad to enter your  
message. Use the right softkey to select a character  
input mode.  
To use a preset message, press Options (right  
softkey), select Insert Preset Msg, highlight your  
desired message, and press O.  
4. To ask the recipient to call you back, select the Callback  
check box and enter the number you can be reached at.  
5. If your message is urgent, select the Urgent check box.  
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6. Review your message and press Send (left softkey).  
Accessing SMS Text Messages  
After your phone notifies you that it has received a message,  
follow the prompts to open and read it. You can also go to  
your Messaging Inbox by pressing O > Messaging > Text  
Messaging > Inbox.  
To reply to an SMS Text message:  
1. While the message is open, select Reply (left softkey).  
2. Compose your reply or use the preset messages.  
If you want to include the original message in your  
reply, select Yes (left softkey).  
To type a message, use your keypad to enter your  
message. Use the right softkey to select a character  
input mode.  
To use a preset message, press Options  
(right softkey), select Insert Preset Msg, highlight  
your desired message, and press O.  
3. To ask the recipient to call you back, select the Callback  
check box and enter the number you can be reached at.  
4. If your message is urgent, select the Urgent check box.  
5. Review your message and press Send (left softkey).  
Using Preset Messages  
See “Managing Preset Messages” on page 78 for information  
on how to add and edit your Preset Messages.  
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Using Caller ID  
Caller ID allows people to identify a caller before answering  
the phone by displaying the number of the incoming call. If  
you do not want your number displayed when you make a  
call, just follow these easy steps.  
To block your phone number from being displayed for a specific  
outgoing call:  
1. Press * 6 7.  
2. Enter the number you want to call.  
3. Press s.  
To permanently block your number, call Nextel Customer Service.  
Responding to Call Waiting  
When you’re on a call, Call Waiting alerts you to incoming  
phone calls. Your display screen alerts you that another call is  
coming in and shows the caller’s number (if it is available).  
To respond to an incoming call while you’re on a call:  
Press s. (This puts the first caller on hold and answers  
the second call.)  
To switch back to the first caller:  
Press s again.  
For those calls where you don’t want to be interrupted, you  
can temporarily disable Call Waiting by pressing * 7 0  
before placing your call. Call Waiting is automatically  
reactivated once you end the call.  
Tip:  
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Making a Three-Way Call  
With Three-Way Calling, you can talk to two people at the  
same time. When using this feature, the normal airtime rates  
will be charged for each of the two calls.  
To make a Three-Way Call:  
1. Enter a number you wish to call and press s.  
2. Once you have established the connection, press  
Options (right softkey), select 3-Way Call, and press O.  
3. Enter the second number you wish to call and press s.  
4. When you’re connected to the second party, press s  
again to begin your three-way call.  
If one of the people you called hangs up during your call, you  
and the remaining caller stay connected. If you initiated the  
call and are the first to hang up, all other callers are  
disconnected.  
Call Waiting and Three-Way Calling are not available while  
roaming off the Nationwide Sprint PCS Network.  
Note:  
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Using Call Forwarding  
Call Forwarding lets you forward all your incoming calls to  
another phone number – even when your phone is turned off.  
You can continue to make calls from your phone when Call  
Forwarding is activated.  
To activate Call Forwarding:  
1. Press * 7 2.  
2. Enter the area code and phone number to which your  
future calls should be forwarded.  
3. Press s. (You hear a tone that confirms the activation  
of Call Forwarding.)  
To deactivate Call Forwarding:  
1. Press * 7 2 0.  
2. Press s. (You hear a tone that confirms the  
deactivation of Call Forwarding.)  
You are charged a higher rate for calls you have forwarded.  
Note:  
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157  
   
Voice Command  
Voice Command allows you to:  
Store all your contacts’ phone numbers, so you can simply  
say the name of the person you want to call.  
Avoid having to punch in a lot of numbers, memorize  
voicemail passwords, or try to dial while you’re driving.  
Call anyone in your address book — even if you don’t  
remember their phone number.  
Stop worrying about losing your Contacts. This advanced  
service is network-based, so if you switch or happen to  
lose your phone, you won’t lose your Contacts.  
It’s Easy to Get Started  
There are two easy ways to sign up for Voice Command:  
Sign up when you purchase and activate your phone.  
Just dial * 2 s from your phone to contact Nextel  
Customer Service and sign up.  
There is a monthly charge for Voice Command.  
Creating Your Own Address Book  
You can program up to 500 names into your personal address  
book, with each name having up to five phone numbers.  
That’s 2,500 phone numbers, and with the advanced  
technology of Voice Command, you can have instant access  
to all of them.  
There are four ways to update your address book:  
On the Web. Go to www.talk.sprintpcs.com and sign on with  
your phone number and password to access a fully  
functional Web-based address book to create and update  
your contacts.  
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Use an Existing Address Book. Automatically merge address  
books from desktop software applications with Sprint  
SyncSM Services for no additional charge. Simply click on  
the “Click to synchronize” button within your Voice  
Command personal address book at www.talk.sprintpcs.com  
Use Voice Recordings. Simply dial * s and say, Add  
name.” You will then be asked to say the name and  
number you want to add to your personal address book.  
Your address book can store up to 20 voice recorded  
names at once.  
Call Sprint 411. If you don’t have a computer or Internet  
access handy, you can have Sprint 411 look up phone  
numbers for you and automatically add them to your  
address book. Just dial * s and say “Call operator” and  
we’ll add two names and all the numbers associated with  
those names to your address book for our standard  
directory assistance charge.  
Making a Call With Voice Command  
To make a call with Voice Command:  
1. Press * s and you’ll hear the “Ready” prompt.  
2. After the “Ready” prompt, simply say, in a natural voice,  
“Call” and the name of the person or the number youd  
like to call. (For example, you can say, “Call Jane Smith at  
work,” “Call John Baker on the mobile phone,” “Call 555-  
1234,” or “Call Bob Miller.”)  
3. Your request will be repeated and you will be asked to  
verify. Say “Yes” to call the number or person. (The  
number will automatically be dialed.) Say “No” if you  
wish to cancel.  
Keep in mind that Voice Command recognizes not only your  
voice, but any voice, so that others can experience the same  
convenience if they use your phone.  
Tip:  
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159  
 
For more helpful hints on Voice Command, including a list of  
recognized commands and an interactive tutorial, visit  
Accessing Information Using Voice Command  
To access information using Voice Command:  
1. Press * s.  
2. Say “Call the Web” and choose from a listing of  
information categories like news, weather, and sports.  
— or —  
Simply say “Call news room,” “Call the weather,” “Call  
Sports Central,” etc.  
Voice Command is not available while roaming off the  
Nationwide Sprint PCS Network.  
Note:  
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Section 3B  
Data Services  
In This Section  
Data Services Applications  
Getting Started  
Downloading Premium Services Content  
Exploring the Web  
Data Services FAQs  
Data services offers easy and amazing features you will really use.  
These features – including messaging, games, applications,  
downloadable ringers and screen savers, and portable Web  
access – let you have fun, stay in touch, and stay informed no  
matter where you go on the Nationwide Sprint PCS Network.  
This section introduces these advanced services and walks  
you through the necessary steps to start taking advantage of  
your data services. For complete details and instructions,  
please visit www.nextel.com.  
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161  
       
Data Services Applications  
Here is a brief list of the applications available through your  
phone. For more information, please visit www.nextel.com.  
Games – Play exciting games with full-color graphics, sound,  
and vibration. Choose from over hundreds of games to play  
anytime.  
Ringers – Personalize your phone by downloading and  
assigning different ringers to numbers in your Contacts.  
Screen Savers – Download unique images to use as screen  
savers, or make it easy to tell who’s calling by assigning  
specific images to numbers in your Contacts.  
Web – Experience full-color graphic versions of popular Web  
sites from your phone.  
Applications – Download useful tools and service applications  
to get more use from your handset, such as navigation  
applications.  
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Getting Started  
With your phone and Nextel service from Sprint, you are  
ready to start enjoying the advantages of data services. This  
section helps you learn the basics of using your data services,  
including managing your user name, launching a data  
connection, and navigating the Web with your phone.  
Your User Name  
When you buy a phone and sign up for service, you're  
automatically assigned a user name, which is typically based  
on your name and a number, followed by “@sprint.com.” (For  
example, the third John Smith to sign up for data services  
might have [email protected] as his user name.)  
When you use data services, your user name identifies you to  
the network. The user name is also useful as an address, as a  
way to personalize Web services, and as an online virtual  
identity.  
Your user name is automatically programmed into your  
phone. You don't have to enter it.  
Finding Your User Name  
If you aren't sure what your user name is, you can easily find  
it on your phone.  
To find your user name:  
Press O > Settings > Phone Info > My Phone Numbers.  
Launching a Data Connection  
To launch a data connection:  
Press O > Web. (Your data connection starts and the  
home page is displayed.)  
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If you have activated Net Guard, you are prompted to confirm  
the connection. See “Net Guard” on page 98 for more  
information.  
If you had a previous data connection, the last page you  
visited is displayed when you start your browser. Though the  
browser is open, you are not currently in an active data  
session—that is, no data is being sent or received. As soon as  
you navigate to another page, the active session begins.  
Connection Status and Indicators  
Your display screen lets you know the status of your data  
connection.  
Flashing arrows indicate that your phone is transmitting  
data.  
Indicates the connection has been established.  
See “Keeping Track” on page 65 for information on how your  
phone deals with incoming calls during data sessions.  
Navigating the Web  
Navigating through menus and Web sites during a data  
session is easy once you've learned a few basics. Here are  
some tips for getting around:  
Softkeys  
During a data session, the bottom line of your phone's display  
screen contains one or more softkeys. These keys are shortcut  
controls for navigating around the Web, and they correspond  
to the softkey buttons directly below the phone’s display  
screen.  
Depending on which Web sites you visit, the labels on the  
softkeys may change to indicate their function.  
Tip:  
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To use softkeys:  
Press the button directly below the softkey you want to  
use. (If an additional pop-up menu appears when you  
press the softkey button, select the menu items using  
your keypad [if they’re numbered] or by highlighting the  
option and pressing O.)  
Scrolling  
As with other parts of your phone's menu, you'll have to scroll  
up and down to see everything on some Web sites.  
To scroll line by line through Web sites:  
Press the navigation key up and down.  
To scroll page by page through Web sites:  
Press the volume buttons on the side of the phone.  
Selecting  
Once you've learned how to use softkeys and scroll, you can  
start navigating the Web.  
To select onscreen items:  
Use the navigation key to highlight the desired item,  
then press the desired softkey button (or press O).  
If the items on a page are numbered, you can use your keypad  
(number keys) to select an item.  
Tip:  
Links, which appear as underlined text, allow you to jump to  
Web pages, select special functions, or even place phone calls.  
To select links:  
Highlight the link and press the appropriate softkey.  
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165  
Going Back  
To go back one page:  
Press c on your phone.  
The c is also used for deleting text (like a BACKSPACE key)  
when you are entering text.  
Note:  
Going Home  
To return to the home page from any other Web page:  
Press and hold c.  
— or —  
Highlight Sprint Home and press Go (left softkey).  
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Downloading Premium Services Content  
With data services and your new phone, you have access to a  
dynamic variety of Premium Service content, such as  
downloadable Games, Ringers, Screen Savers, and other  
applications. (Additional charges may apply.) The basic steps  
required to access and download Premium Service content  
are outlined below.  
Accessing the Download Menus  
To access the download menus:  
1. Press O > My Content.  
2. Select the type of file you wish to download (Games,  
Ringers, Screen Savers, or Applications).  
3. Select Get New and press O.  
To access the download menus from the Web browser:  
1. From the home page, select Downloads.  
2. Navigate to find what you are looking for.  
Selecting an Item to Download  
You can search for available items to download in a number  
of ways:  
Featured displays a rotating selection of featured items.  
Categories allows you to narrow your search to a general  
category, such as Movie/TV Themes for Ringers or College  
Logos for Screen Savers. (There may be several pages of  
available content in a list. Select Next 9 to view additional  
items.)  
Search allows you to use your keypad to enter search  
criteria to locate an item. You may enter an entire word or  
title or perform a partial-word search. (For example,  
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167  
     
entering “goo” returns “Good Ol’ Boy,” “The Good, the  
Bad, and the Ugly,” and “Goofy - Club.”)  
Downloading an Item  
Once you’ve selected an item you wish to download,  
highlight it and press O or press OK (left softkey). You will see  
a summary page for the item including its title, the vendor,  
the download detail, the file size, the cost, licensing  
information and Terms of Use.  
To download a selected item:  
1. From the information page, select Buy. (The item  
downloads automatically. When the New Download  
screen appears, the item has been successfully  
downloaded to your phone.)  
If you have not previously purchased an item, you are  
prompted to create your purchasing profile.  
Note:  
2. Select an option to continue:  
Select Use/Run/View to assign the downloaded item  
(or to start, in the case of a game or application).  
Your data session ends and you are redirected to the  
appropriate phone menu screen.  
Select Set as to assign a ringer or screen saver to a  
phone function.  
Select Settings to configure downloaded games or  
applications.  
Select Shop to browse for other items to download.  
Press e to quit the browser and return to standby  
mode.  
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Using My Content Manager  
Whether you purchase your Premium Services content from  
your phone or from your online account management page at  
www.nextel.com, all of your purchases are stored in My Content  
Manager and may be downloaded to your phone from there.  
My Content Manager is a storage area on the Nationwide  
Sprint PCS Network that is assigned specifically to your  
account. It allows you to store all of your Premium Service  
downloadable files. The files remain in My Content Manager  
until their license terms have expired – even after you have  
downloaded the content to your phone. This provides you  
with a convenient place to access information about your  
downloaded files without having to store the information in  
your phone’s memory.  
To access My Content Manager from the Web:  
From the home page, select Downloads  
> My Content Manager. (A list of your purchased items is  
displayed.)  
You can also access My Content Manager through the  
phone’s main menu. Press O > My Content > [Games, Ringers,  
Screen Savers, or Applications] > My Content Manager. The  
browser starts and takes you to the corresponding content.  
Tip:  
To download purchased content from My Content Manager:  
1. From the My Content Manager display (see above),  
highlight the item you wish to download and  
press O. (The information page for the selected item is  
displayed.)  
2. Scroll to highlight Download and press O. (The item  
downloads automatically. When the New Download  
screen appears, the item has been successfully  
downloaded to your phone.)  
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169  
 
3. Select an option to continue:  
Select Use/Run/View to assign the downloaded item  
(or to launch, in the case of a game or application).  
Your Sprint data session ends and you are redirected  
to the appropriate phone menu screen.  
Select Set as to assign a ringer or screen saver to a  
phone function.  
Select Settings to configure downloaded games or  
applications.  
Select Shop to browse for other items to download.  
Press e to quit the browser and return to standby  
mode.  
For complete information and instructions on downloading  
Games, Ringers, Screen Savers, and Applications, please visit  
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Exploring the Web  
With Web access on your phone, you can browse full-color  
graphic versions of your favorite Web sites, making it easier  
than ever to stay informed while on the go. Follow sports  
scores and breaking news and weather and shop on your  
phone anywhere on the Nationwide Sprint PCS Network.  
In addition to the features already covered in this section, the  
home page offers access to these colorful, graphically rich  
Web categories, including News, Weather, Entertainment,  
Sports, Money, and Portals, as well as useful management  
options including My Account and Find It. Many sites are  
available under more than one menu — choose the one that's  
most convenient for you.  
Using the Browser Menu  
Although the home page offers a broad and convenient array  
of sites and services for you to browse, not all sites are  
represented, and certain functions, such as going directly to  
specific Web sites, are not available. For these and other  
functions, you need to use the browser menu. The browser  
menu offers additional functionality to expand your use of  
the Web on your phone.  
Opening the Browser Menu  
The browser menu may be opened anytime you have an  
active data session, from any page you are viewing.  
To open the browser menu:  
Press the right softkey. (The browser menu is displayed  
in a drop-down list.)  
Options available under the browser menu include:  
Home. Returns the browser to the home page.  
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Forward. Returns you to a previously viewed page (after  
having used ).  
c
Mark this Page. Allows you to bookmark the current site.  
(See “Creating a Bookmark” on page 173.)  
View Bookmarks. Allows you to access bookmarked sites  
and manage your bookmarks.  
Search. Launches a search.  
Send page to. Allows you to send the current URL as a text  
message.  
Go To URL. Allows you to navigate directly to a Web site by  
entering its URL (Web site address).  
View History. Keeps a list of links to your most recently  
visited sites. To navigate to a site, highlight it, and then  
press O.  
Refresh this page. Reloads the current Web page.  
Show URL. Displays the URL of the site you're currently  
viewing.  
Restart Browser. Refreshes the current browser session.  
About Browser. Displays technical information about the  
browser, its version, and the encryption version, and  
provides links to Certificate Information for the various  
components.  
Preferences. Displays additional options:  
Edit Homepage URL. Allows you to select your  
browser’s home page.  
Revert to Default Homepage URL. Restores your  
browser’s original home page URL setting.  
Color. Allows you to choose your browser’s  
background, link, plain text, and visited link colors.  
Show Image. Allows you to select whether your  
browser shows images or not (images can slow  
down response time).  
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Section 3B: Data Services  
Cookies. Deletes the “cookies” that Web sites have  
stored in browser memory.  
Title Tag. Allows you to display each site’s title  
information (when this is turned On).  
Send Referrer. Allows you to send referrer  
information to sites you visit (when this is turned  
On).  
Creating a Bookmark  
Bookmarks allow you to store the address of your favorite  
Web sites for easy access at a later time.  
To create a bookmark:  
1. Go to the Web page you want to mark.  
2. Press the right softkey to open the browser menu.  
3. Select Mark this Page, select Save (left softkey) and then  
press O to save the bookmark.  
Bookmarking a page does not store its contents, just the  
address.  
Note:  
Some pages cannot be bookmarked. Whether a particular  
Web page may be bookmarked is controlled by its creator.  
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Accessing a Bookmark  
To access a bookmark:  
1. Press the right softkey to open the browser menu.  
2. Select View Bookmarks.  
3. Scroll to highlight the bookmark youd like to access and  
press O to go to the Web site (or press the number  
corresponding to the bookmark you wish to access).  
Deleting a Bookmark  
To delete a bookmark:  
1. Press the right softkey to open the browser menu.  
2. Select View Bookmarks.  
3. Scroll to highlight the bookmark youd like to delete and  
press Options (right softkey).  
4. Select Delete.  
5. Select Yes (left softkey) to remove the bookmark.  
Going to a Specific Web Site  
To go to a particular Web site by entering a URL (Web site  
address):  
1. Press the right softkey to open the browser menu.  
2. Select Go to URL.  
3. Use your keypad to enter the URL of the Web site you  
wish to go to and press Go (left softkey).  
Not all Web sites are viewable on your phone.  
Note:  
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Reloading a Web Page  
To reload (refresh) a Web page:  
1. Press the right softkey to open the browser menu.  
2. Select Refresh this page. (The browser reloads the  
current Web page.)  
Restarting the Web Browser  
If the Web browser appears to be malfunctioning or stops  
responding, you can usually fix the problem by simply  
restarting the browser.  
To restart the Web browser:  
1. Press the right softkey to open the browser menu.  
2. Select Restart Browser.  
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175  
Data Services FAQs  
How will I know when my phone is ready for data services?  
Your user name (for example, [email protected]) will be  
displayed when you access O > Settings > Phone Info  
> My Phone Numbers.  
How do I sign in for the first time?  
You are automatically signed in to access data services when  
you turn on your phone.  
How do I know when my phone is connected to data services?  
Your phone automatically connects when data service is used  
or an incoming message arrives. Your phone will also display  
the  
indicator after it establishes the connection.  
Can I make calls and use data services at the same time?  
You cannot use voice and data services simultaneously. See  
“Keeping Track” on page 65 for information on how your  
phone handles incoming calls during data sessions.  
When is my data connection active?  
Your connection is active when data is being transferred.  
When active, the  
screen.  
indicator flashes on your phone’s display  
When is my data connection dormant?  
If no data is received for 10 seconds, the connection goes  
dormant. If no data is received for an extended period of  
time, the data connection will terminate.  
176  
Section 3B: Data Services  
   
Can I sign out of data services?  
You can sign out without turning off your phone; however,  
you will not be able to browse the Web or use other data  
services. While signed out, you can still place or receive phone  
calls, check voicemail, and use other voice services. You may  
sign in again at any time. To sign out, go to  
Settings > PCS Vision > PCS Vision > Disable in your phone’s  
menu.  
Section 3B: Data Services  
177  
 
178  
Section 4  
Safety and Warranty  
Information  
 
Important Safety Information  
In This Section  
General Precautions  
Safety and General Information  
Hearing Aid Compatibility With Mobile Phones  
Battery Tips  
Specific Absorption Rate Data  
Owner’s Record  
Phone Guide Proprietary Notice  
Information From the World Health Organization  
Product Registration  
Export Law Assurances  
Wireless: The New Recyclable  
Smart Practices While Driving  
Declaration of Conformity  
This phone guide contains important operational and safety  
information that will help you safely use your phone. Failure to read  
and follow the information provided in this phone guide may  
result in serious bodily injury, death, or property damage.  
180  
Section 4A: Important Safety Information  
     
General Precautions  
There are several simple guidelines to operating your phone  
properly and maintaining safe, satisfactory service.  
Hold the phone with the antenna raised, fully-extended, and  
over your shoulder.  
Try not to hold, bend, or twist the phone’s antenna.  
Don’t use the phone if the antenna is damaged.  
Speak directly into the mouthpiece.  
Avoid exposing your phone and accessories to rain or liquid  
spills. If your phone does get wet, immediately turn the  
power off and remove the battery.  
Do not expose your phone to direct sunlight for extended  
periods of time (such as on the dashboard of a car).  
Although your phone is quite sturdy, it is a complex piece of  
equipment and can be broken. Avoid dropping, hitting,  
bending, or sitting on it.  
Any changes or modifications to your phone not expressly  
approved in this document could void your warranty for this  
equipment and void your authority to operate this  
equipment.  
Note: For the best care of your phone, only authorized  
personnel should service your phone and accessories.  
Failure to do so may be dangerous and void your  
warranty.  
Section 4A: Important Safety Information  
181  
   
Safety and General Information  
This section contains important information on the safe and efficient  
operation of your mobile device. Read this information before using  
your mobile device.1  
AgION® Antimicrobial— Built-in Protection for Your  
Phone  
Motorola has incorporated AgION antimicrobial into the painted  
surfaces of your phone to help provide protection against a broad  
range of product damaging mold and mildew to help resist odor.  
Motorola is the first wireless phone manufacturer to incorporate  
AgION antimicrobial into the phone's painted surfaces.  
The antimicrobial technology is an example of Motorola's pursuit  
for innovation and creativity to produce the best quality wireless  
experience.  
The antimicrobial technology in the paint on Motorola phones  
helps provide protection against product damage caused by  
microbes, but does not extend such protection to the user.  
Versatile in application, the EPA-registered AgION additive is  
recommended for institutional, commercial and consumer  
applications. AgION antimicrobials are used in many settings  
including hospitals, offices, schools and food processing facilities.  
They can also be found in leading footwear, fabrics, appliances,  
water coolers and architectural hardware.  
1. The information provided in this document supersedes the  
general safety information in user’s guides published prior to  
May 1, 2006.  
182  
Section 4A: Important Safety Information  
 
Benefits of AgION1  
AgION antimicrobial technology helps provide protection  
against product damaging microbes on the painted surfaces  
of the phone.  
AgION antimicrobial is effective in protecting the product  
against a broad spectrum of microbes.  
AgION helps inhibit the ability of microbes to grow and  
spread on the painted surfaces of the phone.  
The active ingredient helps break down enzymes in the  
microbe, inhibiting its ability to reproduce and spread on the  
painted surfaces of the phone.  
Studies have shown that surfaces with AgION antimicrobial  
can reduce the amount of certain product damaging  
microbes by 99%.  
The AgION coating will protect the painted surfaces of the  
product against product damaging microbes for the life of  
the product.  
Safety  
AgION antimicrobial protection is based on silver, a safe, non-  
toxic additive to the phone paint. Silver is widely used as an  
antimicrobial agent in many environments and industries.  
AgION antimicrobial technology is safe to use. Thorough  
testing has shown the additive to be less toxic than table salt  
and less irritating than talcum powder.  
How It Works  
The technology continuously inhibits the growth of product  
damaging microbes on the phone's painted surfaces.The  
active ingredient helps break down enzymes in the microbe,  
inhibiting its ability to reproduce and spread on the painted  
surfaces on the phonee.  
The active ingredient in AgION is silver, in the form of silver  
ions.  
Accreditation  
The AgION antimicrobial compound is registered with the  
Environmental Protection Agency (EPA) as a preservative and  
bacteriostatic agent for use in the manufacturing of  
polymers and plastics.  
NSF, FDA-listed.  
1. The antimicrobial technology is applied only to the painted  
surfaces of the Motorola iDEN phones, thereby providing  
protection against damage to such surfaces caused by microbes,  
but does not extend such protection to the end user.  
Section 4A: Important Safety Information  
183  
Exposure to Radio Frequency (RF) Energy  
Your mobile device contains a transmitter and receiver. When it is  
ON, it receives and transmits RF energy. When you communicate  
with your mobile device, the system handling your call controls  
the power level at which your mobile device transmits.  
Your Motorola mobile device is designed to comply with local  
regulatory requirements in your country concerning exposure of  
human beings to RF energy.  
Operational Precautions  
For optimal mobile device performance and to be sure that  
human exposure to RF energy does not exceed the guidelines set  
forth in the relevant standards, always follow these instructions  
and precautions.  
External Antenna Care  
If your mobile device has an external antenna, use only a  
Motorola-supplied or approved replacement antenna. Use of  
unauthorized antennas, modifications, or attachments could  
damage the mobile device and/or may result in your device not  
complying with local regulatory requirements in your country.  
DO NOT hold the external antenna when the mobile device is IN  
USE. Holding the external antenna affects call quality and may  
cause the mobile device to operate at a higher power level than  
needed.  
Product Operation  
When placing or receiving a phone call, hold your mobile device  
just like you would a landline phone.  
If you wear the mobile device on your body, always place the  
mobile device in a Motorola-supplied or approved clip, holder,  
holster, case, or body harness. If you do not use a body-worn  
accessory supplied or approved by Motorola, keep the mobile  
device and its antenna at least 2.5 centimeters (1 inch) from your  
body when transmitting.  
184  
Section 4A: Important Safety Information  
When using any data feature of the mobile device, with or  
without an accessory cable, position the mobile device and its  
antenna at least 2.5 centimeters (1 inch) from your body.  
Using accessories not supplied or approved by Motorola may  
cause your mobile device to exceed RF energy exposure  
guidelines. For a list of Motorola-supplied or approved  
accessories, visit our Web site at www.motorola.com.  
RF Energy Interference/Compatibility  
Nearly every electronic device is subject to RF energy interference  
from external sources if inadequately shielded, designed, or  
otherwise configured for RF energy compatibility. In some  
circumstances your mobile device may cause interference with  
other devices.  
Follow Instructions to Avoid Interference Problems  
Turn off your mobile device in any location where posted notices  
instruct you to do so. These locations include hospitals or health  
care facilities that may be using equipment that is sensitive to  
external RF energy.  
In an aircraft, turn off your mobile device whenever instructed to  
do so by airline staff. If your mobile device offers an airplane  
mode or similar feature, consult airline staff about using it in  
flight.  
Implantable Medical Devices  
A minimum separation of six (6) inches should be maintained  
between a handheld wireless phone and an implantable medical  
device, such as a pacemaker or implantable cardioverter  
defibrillator, to avoid potential interference with the device.  
Persons who have such devices:  
Should ALWAYS keep the phone more than six (6) inches from  
their implantable medical device when the phone is turned  
ON;  
Should not carry the phone in a breast pocket;  
Section 4A: Important Safety Information  
185  
 
Should use the ear opposite the implantable medical device  
to minimize the potential for interference;  
Should turn the phone OFF immediately if there is any reason  
to suspect that the interference is taking place.  
Should read and follow the directions from the manufacturer  
of the implantable medical device. If you have any questions  
about using your wireless phone with such a device, consult  
your health care provider.  
For more information, see www.fcc.cellphones.gov.  
Driving Precautions  
Check the laws and regulations on the use of mobile devices in  
the area where you drive. Always obey them.  
When using your mobile device while driving, please:  
Give full attention to driving and to the road. Using a mobile  
device may be distracting. Discontinue a call if you can’t  
concentrate on driving.  
Use hands-free operation, if available.  
Pull off the road and park before making or answering a call if  
driving conditions so require.  
Responsible driving practices can be found in the “Smart  
Practices While Driving” section of this guide and/or at the  
Motorola Web site: www.motorola.com/callsmart.  
Operational Warnings  
Obey all posted signs when using mobile devices in public areas,  
such as health care facilities or blasting areas.  
Automobile Air Bags  
Do not place a mobile device in the air bag deployment area.  
Potentially Explosive Atmospheres  
Areas with potentially explosive atmospheres are often but not  
always posted, and can include fueling areas such as below decks  
on boats, fuel or chemical transfer or storage facilities, or areas  
186  
Section 4A: Important Safety Information  
where the air contains chemicals or particles, such as grain, dust,  
or metal powders.  
When you are in such an area, turn off your mobile device, and do  
not remove, install, or charge batteries. In such areas, sparks can  
occur and cause an explosion or fire.  
Damaged Products  
If your mobile device or battery has been submerged in water,  
punctured, or subjected to a severe fall, do not use it until you  
take it to a Motorola Authorized Service Center. Do not attempt  
to dry it with an external heat source, such as a microwave oven.  
Batteries and Chargers  
If jewelry, keys, beaded chains, or other conductive materials  
touch exposed battery terminals, this could complete an  
electrical circuit (short circuit), become very hot, and could cause  
damage or injury. Be careful when handling a charged battery,  
particularly when placing it inside a pocket, purse, or other  
container with metal objects. Use only Motorola Original batteries  
and chargers.  
Caution: To avoid risk of personal injury, do not dispose of your  
battery in a fire.  
Section 4A: Important Safety Information  
187  
Your battery, charger, or mobile device may contain symbols,  
defined as follows:  
Symbol  
Definition  
032374o  
Important safety information follows.  
Do not dispose of your battery or mobile device  
in a fire.  
Your battery or mobile device may require  
recyclinginaccordancewithlocallaws. Contact  
your local regulatory authorities for more  
information.  
032375o  
Do not throw your battery or mobile device in  
the trash.  
Your mobile device contains an internal lithium  
ion battery.  
Li Ion BATT  
032378o  
Donotletyourbattery,charger,ormobiledevice  
get wet.  
Listening at full volume to music or voice  
through a handset may damage your hearing.  
Choking Hazards  
Your mobile device or its accessories may include detachable  
parts, which may present a choking hazard to small children.  
Keep your mobile device and its accessories away from small  
children.  
Glass Parts  
Some parts of your mobile device may be made of glass. This  
glass could break if the product is dropped on a hard surface or  
receives a substantial impact. If glass breaks, do not touch or  
attempt to remove. Stop using your mobile device until the glass  
is replaced by a qualified service center.  
188  
Section 4A: Important Safety Information  
   
Seizures/Blackouts  
Some people may be susceptible to epileptic seizures or  
blackouts when exposed to flashing lights, such as when playing  
video games. These may occur even if a person has never had a  
previous seizure or blackout.  
If you have experienced seizures or blackouts, or if you have a  
family history of such occurrences, please consult with your  
physician before playing video games or enabling a  
flashing-lights feature (if available) on your mobile device.  
Discontinue use and consult a physician if any of the following  
symptoms occur: convulsion, eye or muscle twitching, loss of  
awareness, involuntary movements, or disorientation. It is always  
a good idea to hold the screen away from your eyes, leave the  
lights on in the room, take a 15-minute break every hour, and  
stop use if you are very tired.  
Caution About High Volume Usage  
Listening at full volume to music or voice through a  
headset may damage your hearing.  
Repetitive Motion  
When you repetitively perform actions such as pressing keys or  
entering finger-written characters, you may experience  
occasional discomfort in your hands, arms, shoulders, neck, or  
other parts of your body. If you continue to have discomfort  
during or after such use, stop use and see a physician.  
Section 4A: Important Safety Information  
189  
 
Hearing Aid Compatibility With Mobile  
Phones  
A number of Sprint Nextel phones have been tested for hearing  
aid compatibility. When some wireless phones are used with  
certain hearing aids, users may detect a noise which can interfere  
with the effectiveness of the hearing aid.  
Some hearing aids are more “immune” than others to this  
interference noise, and phones can also vary in the amount of  
interference noise they may generate. ANSI standard C63.19 was  
developed to provide a standardized means of measuring both  
mobile phone and hearing aids to determine usability rating  
categories for both.  
Ratings have been developed for mobile phones to assist hearing  
aid users find phones that may be compatible with their hearing  
aid. Not all phones have been rated for compatibility with  
hearing aids. Phones that have been rated have a label with the  
rating(s) located on the box, and at www.motorola.com/iden.  
These ratings are not guarantees of compatibility. Results will  
vary depending on the user's hearing aid and individual type and  
degree of hearing loss. If a hearing aid is particularly vulnerable  
to interference, even a phone with a higher rating may still cause  
unacceptable noise levels in the hearing aid. Trying out the phone  
with your hearing aid is the best way to evaluate it for your  
personal needs.  
“M” Rating: Phones rated M3 or M4 meet FCC requirements for  
hearing aid compatibility and are likely to generate less  
interference to hearing aids than unrated phones. (M4 is the  
“better” or higher of the two ratings.) On those models with an  
extendable antenna, this rating is determined only with the  
antenna extended.  
190  
Section 4A: Important Safety Information  
   
“T” Rating: Phones rated T3 or T4 meet FCC requirements and are  
likely to be more usable with a hearing aid's telecoil (“T Switch”  
or “Telephone Switch”) than unrated phones. (T4 is the “better”  
or higher of the two ratings.) On those models with a telecoil  
mode setting, this rating is determined only with the phone so  
set. For setting instructions, see “Features for the Hearing  
Impaired” in the section entitled Advanced Calling Features”.  
Note that not all hearing aids have telecoils in them.  
Hearing aids may also be measured for immunity to interference  
from wireless phones and may have ratings similar to wireless  
phones. Ask your hearing health care professional for the rating  
of your hearing aid. Add the rating of your hearing aid and your  
phone to determine the estimated usability:  
Any combined rating equal to or greater than six offers  
excellent use.  
Any combined rating equal to five is considered normal use.  
Any combined rating equal to four is considered usable.  
Thus, if you use an M3 phone with a M3 hearing aid you will have  
a combined rating of six for “excellent use.” This methodology  
applies equally for T ratings.  
Should you experience interference or find the quality of service  
unsatisfactory after purchasing your phone, promptly return it to  
the store within 30 days of purchase. With the Sprint 30-day Risk-  
Free Guarantee, you may return the phone within 30 days of  
purchase for a full refund.  
More information about hearing aid compatibility may be found  
at: www.motorola.com/accessibility, www.fcc.gov, www.fda.gov,  
and www.hearingloss.org/learn/cellphonetech.asp  
Section 4A: Important Safety Information  
191  
Battery Tips  
Battery life depends on the network, signal strength,  
temperature, features, and accessories you use.  
Always use Motorola Original batteries and  
chargers. The warranty does not cover damage  
caused by non-Motorola batteries and/or  
chargers.  
New batteries or batteries stored for a long time  
may take more time to charge.  
When charging your battery, keep it near room temperature.  
When storing your battery, keep it uncharged in a cool, dark,  
dry place.  
Never expose batteries to temperatures below -10°C (14°F) or  
above 45°C (113°F). Always take your phone with you when  
you leave your vehicle.  
It is normal for batteries to gradually wear down and require  
longer charging times. If you notice a change in your battery  
life, it is probably time to purchase a new battery.  
Contact your local recycling center for proper battery  
disposal.  
032375o  
Warning: Never dispose of batteries in a fire because they may  
explode.  
192  
Section 4A: Important Safety Information  
   
Specific Absorption Rate Data  
This model wireless phone meets the government’s requirements for  
exposure to radio waves.  
Your wireless phone is a radio transmitter and receiver. It is  
designed and manufactured not to exceed limits for exposure to  
radio frequency (RF) energy set by the Federal Communications  
Commission (FCC) of the U.S. Government and by the Canadian  
regulatory authorities. These limits are part of comprehensive  
guidelines and establish permitted levels of RF energy for the  
general population. The guidelines are based on standards that  
were developed by independent scientific organizations through  
periodic and thorough evaluation of scientific studies. The  
standards include a substantial safety margin designed to assure  
the safety of all persons, regardless of age or health.  
The exposure standard for wireless mobile phones employs a unit  
of measurement known as the Specific Absorption Rate, or SAR.  
The SAR limit set by the FCC and by the Canadian regulatory  
authorities is 1.6 W/kg.1 Tests for SAR are conducted using  
standard operating positions accepted by the FCC and by Industry  
Canada with the phone transmitting at its highest certified  
power level in all tested frequency bands. Although the SAR is  
determined at the highest certified power level, the actual SAR  
level of the phone while operating can be well below the  
maximum value. This is because the phone is designed to operate  
at multiple power levels so as to use only the power required to  
reach the network. In general, the closer you are to a wireless  
base station, the lower the power output.  
Before a phone model is available for sale to the public in the U.S.  
and Canada, it must be tested and certified to the FCC and  
Industry Canada that it does not exceed the limit established by  
each government for safe exposure. The tests are performed in  
positions and locations (e.g., at the ear and worn on the body)  
reported to the FCC and available for review by Industry Canada.  
1. In the United States and Canada, the SAR limit for mobile phones  
used by the public is 1.6 watts/kg (W/kg) averaged over one gram  
of tissue. The standard incorporates a substantial margin of  
safety to give additional protection for the public and to account  
for any variations in measurements.  
Section 4A: Important Safety Information  
193  
 
The highest SAR value for this model phone when tested for use  
at the ear is 1.24 W/kg, and when worn on the body, as described  
in this user guide, is 1.14 W/kg. (Body-worn measurements differ  
among phone models, depending upon available accessories and  
regulatory requirements).1  
While there may be differences between the SAR levels of various  
phones and at various positions, they all meet the governmental  
requirements for safe exposure. Please note that improvements  
to this product model could cause differences in the SAR value for  
later products; in all cases, products are designed to be within the  
guidelines.  
Additional information on Specific Absorption Rates (SAR) can be  
found on the Cellular Telecommunications & Internet Association  
(CTIA) Web site:  
or the Canadian Wireless Telecommunications Association  
(CWTA) Web site:  
Information From the World Health  
Organization  
WHO Information Present scientific information does not  
indicate the need for any special precautions for the use of  
mobile phones. If you are concerned, you may want to limit your  
own or your children’s RF exposure by limiting the length of calls  
or by using hands-free devices to keep mobile phones away from  
your head and body.  
Source: WHO Fact Sheet 193  
Further information: http://www.who.int./peh-emf  
1. The SAR information reported to the FCC includes the  
FCC-accepted Motorola testing protocol, assessment procedure,  
and measurement uncertainty range for this product.  
194  
Section 4A: Important Safety Information  
   
Product Registration  
Online Product Registration:  
Product registration is an important step toward enjoying your  
new Motorola product. Registering helps us facilitate warranty  
service, and permits us to contact you should your product  
require an update or other service. Registration is for U.S.  
residents only and is not required for warranty coverage.  
Please retain your original dated sales receipt for your records. For  
warranty service of your Motorola Personal Communications  
Product you will need to provide a copy of your dated sales  
receipt to confirm warranty status.  
Thank you for choosing a Motorola product.  
Owner’s Record  
The model number, regulatory number and serial number are  
located on a nameplate inside the battery compartment. Record  
the serial number in the space provided below. This will be  
helpful if you need to contact us about your phone in the future.  
Model: ic502 by Motorola  
Serial No.:  
Phone Guide Proprietary Notice  
CDMA Technology is licensed by QUALCOMM Incorporated under  
one or more of the following patents:  
4,901,307 5,109,390 5,267,262 5,416,797  
5,506,865 5,544,196 5,657,420 5,101,501  
5,267,261 5,414,796 5,504,773 5,535,239  
5,600,754 5,778,338 5,228,054 5,337,338  
5,710,784 5,056,109 5,568,483 5,659,569  
5,490,165 5,511,073  
Section 4A: Important Safety Information  
195  
     
Export Law Assurances  
This product is controlled under the export regulations of the  
United States of America and Canada. The Governments of the  
United States of America and Canada may restrict the  
exportation or re-exportation of this product to certain  
destinations. For further information contact the U.S.  
Department of Commerce or the Canadian Department of  
Foreign Affairs and International Trade.  
Wireless: The New Recyclable  
Your wireless phone can be recycled. Recycling your wireless  
phone reduces the amount of waste disposed in landfills and  
allows recycled materials to be incorporated into new products.  
The Cellular Telecommunications Industry Association (CTIA) and  
its members encourage consumers to recycle their phones and  
have taken steps to promote the collection and environmentally  
sound recycling of end-of-life wireless devices.  
As a wireless phone user, you have an important role in ensuring  
that this phone is recycled properly. When it comes time to give  
this phone up or trade it in for a new one, please remember that  
the phone, the charger, and many of its accessories can be  
recycled. It's easy. To learn more about CTIA's Recycling Program  
for Used Wireless Devices, please visit  
196  
Section 4A: Important Safety Information  
     
California Perchlorate Label  
Some mobile phones use an internal, permanent backup battery  
on the printed circuit board that may contain very small amounts  
of perchlorate. In such cases, California law requires the  
following label:  
“Perchlorate Material - special handling may apply. See  
www.dtsc.ca.gov/hazardouswaste/perchlorate.”  
There is no special handling required by consumer.  
Section 4A: Important Safety Information  
197  
 
Smart Practices While Driving  
Drive Safe, Call SmartSM  
Check the laws and regulations on the use of mobile devices and their  
accessories in the areas where you drive. Always obey them. The use  
of these devices may be prohibited or restricted in certain areas.  
Contact www.motorola.com/callsmart for more information.  
Your mobile device lets you communicate by voice and data—  
almost anywhere, anytime, wherever wireless service is available  
and safe conditions allow. When driving a car, driving is your first  
responsibility. If you choose to use your mobile device while  
driving, remember the following tips:  
Get to know your Motorola mobile device and its features such as  
speed dial and redial. If available, these features help you to  
place your call without taking your attention off the road.  
When available, use a handsfree device. If possible, add an  
additional layer of convenience to your mobile device with  
one of the many Motorola Original™ handsfree accessories  
available today.  
Position your mobile device within easy reach. Be able to access  
your mobile device without removing your eyes from the  
road. If you receive an incoming call at an inconvenient time,  
if possible, let your voicemail answer it for you.  
Let the person you are speaking with know you are driving; if  
necessary, suspend the call in heavy traffic or hazardous weather  
conditions. Rain, sleet, snow, ice, and even heavy traffic can be  
hazardous.  
Do not take notes or look up phone numbers while driving.  
Jotting down a “to do” list or going through your address  
book takes attention away from your primary  
responsibility—driving safely.  
Dial sensibly and assess the traffic; if possible, place calls when  
your car is not moving or before pulling into traffic. If you must  
make a call while moving, dial only a few numbers, check the  
road and your mirrors, then continue.  
198  
Section 4A: Important Safety Information  
   
Do not engage in stressful or emotional conversations that may  
be distracting. Make people you are talking with aware you are  
driving and suspend conversations that can divert your  
attention away from the road.  
Use your mobile device to call for help. Dial 911 or other local  
emergency number in the case of fire, traffic accident, or  
medical emergencies.  
If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different  
from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for  
help.  
Section 4A: Important Safety Information  
199  
Declaration of Conformity  
Per FCC CFR 47 Part 2 Section 2.1077(a)  
Responsible Party Name: Motorola, Inc.  
Address: 8000 West Sunrise Boulevard  
Plantation, FL 33322 USA  
Phone Number: 1 (800) 453-0920  
Hereby declares that the product:  
Product Name: ic502  
Model Number: H90XAH9JR7AN  
Conforms to the following regulations:  
FCC Part 15, subpart B, section 15.107(a), 15.107(d) and section  
15.109(a)  
Class B Digital Device  
As a personal computer peripheral, this device complies with Part  
15 of the FCC Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference,  
and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
Note: This equipment has been tested and found to comply  
with the limits for a Class B digital device, pursuant to  
part 15 of the FCC Rules. These limits are designed to  
provide reasonable protection against harmful  
interference in a residential installation. This equipment  
generates, uses and can radiate radio frequency energy  
and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that  
interference will not occur in a particular installation.  
200  
Section 4A: Important Safety Information  
 
Per FCC Rule Part 15.21, changes or modifications not expressly  
approved by Motorola could void the user's authority to operate  
this product.  
If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the  
equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different  
from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for  
help.  
Section 4A: Important Safety Information  
201  
Section 4B  
Manufacturer’s Warranty  
In This Section  
Motorola Limited Warranty for the United States and Canada  
Service and Repairs  
Your phone has been designed to provide you with reliable, worry-  
free service. If for any reason you have a problem with your  
equipment, please refer to the manufacturer’s warranty in this  
section.  
For information regarding the terms and conditions of  
service for your phone, please visit www.nextel.com or Nextel  
Customer Service at 1-800-639-6111.  
202  
Section 4B: Manufacturer’s Warranty  
     
Motorola Limited Warranty  
for the United States and Canada  
What Does this Warranty Cover?  
Subject to the exclusions contained below, Motorola, Inc.  
warrants its telephones, pagers, messaging devices, and  
consumer and professional two-way radios (excluding  
commercial, government or industrial radios) that operate via  
Family Radio Service or General Mobile Radio Service, Motorola-  
branded or certified accessories sold for use with these Products  
(Accessories”) and Motorola software contained on CD-ROMs or  
other tangible media and sold for use with these Products  
(“Software”) to be free from defects in materials and  
workmanship under normal consumer usage for the period(s)  
outlined below. This limited warranty is a consumer's exclusive  
remedy, and applies as follows to new Motorola Products,  
Accessories and Software purchased by consumers in the United  
States or Canada, which are accompanied by this written  
warranty:  
Products and Accessories  
Products Covered  
Length of Coverage  
Products and  
Accessories as  
defined above,  
unless otherwise  
provided for below.  
One (1) year from the date of  
purchase by the first consumer  
purchaser of the product unless  
otherwise provided for below.  
Decorative  
Limited lifetime warranty for the  
lifetime of ownership by the  
first consumer purchaser of the  
product.  
AccessoriesandCases.  
Decorative covers,  
bezels, PhoneWrap™  
covers and cases.  
Section 4B: Manufacturer’s Warranty  
203  
 
Products Covered  
Length of Coverage  
Monaural Headsets.  
Ear buds and boom  
headsets that  
Limited lifetime warranty for the  
lifetime of ownership by the  
first consumer purchaser of the  
product.  
transmit mono  
sound through a  
wired connection.  
Consumer and  
ProfessionalTwo-Way  
Radio Accessories.  
Ninety (90) days from the date of  
purchase by the first consumer  
purchaser of the product.  
Products and  
Accessories that are  
Repaired or Replaced.  
The balance of the original  
warranty or for ninety (90) days  
from the date returned to the  
consumer, whichever is longer.  
Exclusions  
Normal Wear and Tear. Periodic maintenance, repair and  
replacement of parts due to normal wear and tear are excluded  
from coverage.  
Batteries. Only batteries whose fully charged capacity falls below  
80% of their rated capacity and batteries that leak are covered by  
this limited warranty.  
Abuse & Misuse. Defects or damage that result from: (a) improper  
operation, storage, misuse or abuse, accident or neglect, such as  
physical damage (cracks, scratches, etc.) to the surface of the  
product resulting from misuse; (b) contact with liquid, water,  
rain, extreme humidity or heavy perspiration, sand, dirt or the  
like, extreme heat, or food; (c) use of the Products or Accessories  
for commercial purposes or subjecting the Product or Accessory  
to abnormal usage or conditions; or (d) other acts which are not  
the fault of Motorola, are excluded from coverage.  
Use of Non-Motorola Products and Accessories. Defects or damage  
that result from the use of Non-Motorola branded or certified  
Products, Accessories, Software or other peripheral equipment  
are excluded from coverage.  
Unauthorized Service or Modification. Defects or damages resulting  
from service, testing, adjustment, installation, maintenance,  
alteration, or modification in any way by someone other than  
204  
Section 4B: Manufacturer’s Warranty  
Motorola, or its authorized service centers, are excluded from  
coverage.  
Altered Products. Products or Accessories with (a) serial numbers  
or date tags that have been removed, altered or obliterated; (b)  
broken seals or that show evidence of tampering; (c) mismatched  
board serial numbers; or (d) nonconforming or non-Motorola  
housings, or parts, are excluded from coverage.  
Communication Services. Defects, damages, or the failure of  
Products, Accessories or Software due to any communication  
service or signal you may subscribe to or use with the Products  
Accessories or Software is excluded from coverage.  
Software  
Products Covered  
Length of Coverage  
Software. Applies only to  
physical defects in the media  
that embodies the copy of the  
software (e.g. CD-ROM, or  
floppy disk).  
Ninety (90) days  
from the date of  
purchase.  
Exclusions  
Software Embodied in Physical Media. No warranty is made that the  
software will meet your requirements or will work in  
combination with any hardware or software applications  
provided by third parties, that the operation of the software  
products will be uninterrupted or error free, or that all defects in  
the software products will be corrected.  
Software NOT Embodied in Physical Media. Software that is not  
embodied in physical media (e.g. software that is downloaded  
from the internet), is provided “as is” and without warranty.  
Who Is Covered?  
This warranty extends only to the first consumer purchaser, and  
is not transferable.  
Section 4B: Manufacturer’s Warranty  
205  
What Will Motorola Do?  
Motorola, at its option, will at no charge repair, replace or refund  
the purchase price of any Products, Accessories or Software that  
does not conform to this warranty. We may use functionally  
equivalent reconditioned/refurbished/pre-owned or new  
Products, Accessories or parts. No data, software or applications  
added to your Product, Accessory or Software, including but not  
limited to personal contacts, games and ringer tones, will be  
reinstalled. To avoid losing such data, software and applications  
please create a back up prior to requesting service.  
How to Obtain Warranty Service or Other  
Information  
USA  
Phones  
1-800-734-5580  
Pagers  
1-800-548-9954  
Two-Way Radios and Messaging Devices  
1-800-353-2729  
Canada  
TTY  
All Products  
1-800-461-4575  
1-888-390-6456  
For Accessories and Software, please call the telephone  
number designated above for the product with which  
they are used.  
You will receive instructions on how to ship the Products,  
Accessories or Software, at your expense, to a Motorola  
Authorized Repair Center. To obtain service, you must include: (a)  
a copy of your receipt, bill of sale or other comparable proof of  
purchase; (b) a written description of the problem; (c) the name  
of your service provider, if applicable; (d) the name and location  
of the installation facility (if applicable) and, most importantly;  
(e) your address and telephone number.  
206  
Section 4B: Manufacturer’s Warranty  
What Other Limitations Are There?  
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION  
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS  
FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE  
DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR,  
REPLACEMENT, OR REFUND AS PROVIDED UNDER THIS EXPRESS  
LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE  
CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER  
WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL  
MOTOROLA BE LIABLE, WHETHER IN CONTRACT OR TORT  
(INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE  
PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE,  
OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL  
DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS  
OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR  
APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN  
CONNECTION WITH THE ABILITY OR INABILITY TO USE THE  
PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT  
THESE DAMAGES MAY BE DISCLAIMED BY LAW.  
Some states and jurisdictions do not allow the limitation or exclusion  
of incidental or consequential damages, or limitation on the length of  
an implied warranty, so the above limitations or exclusions may not  
apply to you. This warranty gives you specific legal rights, and you  
may also have other rights that vary from state to state or from one  
jurisdiction to another.  
Laws in the United States and other countries preserve for  
Motorola certain exclusive rights for copyrighted Motorola  
software such as the exclusive rights to reproduce and distribute  
copies of the Motorola software. Motorola software may only be  
copied into, used in, and redistributed with, the Products  
associated with such Motorola software. No other use, including  
without limitation disassembly of such Motorola software or  
exercise of the exclusive rights reserved for Motorola, is  
permitted.  
Section 4B: Manufacturer’s Warranty  
207  
Service and Repairs  
Go to www.motorola.com/consumer/support, where you can select  
from a number of customer care options. You can also contact the  
Motorola Customer Support Center at 1-800-734-5580 (United  
States),  
1-888-390-6456 (TTY/TDD United States for hearing impaired), or  
1-800-461-4575 (Canada).  
208  
Section 4B: Manufacturer’s Warranty  
   
Call History 105–114  
Erasing 114  
Making a Walkie-Talkie 112  
Number 111  
Index  
A
Abbreviated Dialing 42  
Accessories 28  
Charger 28  
Holster 28  
110  
Li-Ion Battery 28  
Airplane Mode 79  
Alarm Clock 139  
Auto-Answer Mode 83  
Saving Walkie-Talkie  
Information 113  
Viewing Phone Calls 106  
107  
Call Waiting 155  
Caller ID 155  
Calling  
Abbreviated Dialing 42  
Direct Talk Calls 57  
Emergency Numbers 38  
End-of-Call Options 40  
Group Walkie-Talkie Calls  
50  
In-Call Options 39  
Keeping Track of Calls 65  
Missed 38  
B
Backlight 73  
Battery 17–21  
Capacity 17  
Care 21  
Charging 19  
Installing 18  
Removing 19  
Tips 192  
Bookmarks  
Accessing 174  
Creating 173  
Deleting 174  
Browser Menu 171  
Phone 36  
Phone Numbers With  
Pauses 41  
Plus Code Dialing 42  
Roam Call 37  
Speed Dialing 43  
Talkgroup Calls 54, 56  
Types of Calls 35  
Using the Member ID 46  
Using WLK-TLK Contacts 46  
Walkie-Talkie Calls 45  
Clock Display 74  
C
Calculator 140  
Calendar 135–138  
Call Alerts 63  
Answer 64  
Dismissing 64  
Sending 63  
Viewing 64  
Call Answer Mode 82  
Call Forwarding 157  
Call Guard 103  
Index  
209  
 
Contacts 115–133  
Adding a Phone Number  
120  
Adding an Entry 120  
Categories 128  
Net Guard 98  
User Name 163  
Direct Talk 57  
Code 59  
Private Only 60  
Channel 61  
Creating An Entry 120  
Date 123  
Distribution Lists 123  
Editing an Entry 124  
Email Address 119, 122  
Entry Consists Of 116  
Erasing 97, 129  
Setting Up 58  
Downloads  
Premium Services Content  
167  
E
Filtering 119  
Entering Text  
Numbers 32  
Symbols 32  
Finding Entries 118  
Finding Names 118  
Importing from SIM Card  
131  
Word English Text Input 30  
Memory Status 129  
Picture 121  
Ringer 121  
Saving a Number 40  
Services 133  
Speed Dial Numbers 118,  
121  
Talkgroup 127  
Walkie-Talkie Groups 125  
Web Address 122  
G
Group Walkie-Talkie Calls 50  
Details 51  
H
Hearing Aid Compatibility 190  
K
Key Functions 11  
Key Shortcuts 82  
Keypad Sensor 73  
D
L
Data Roam Guard 104  
Data Services 161–177  
Applications 162  
Data Profile 98  
Language 84  
Location Settings 76  
Lock Code  
Changing 92  
Locking Your Phone 92  
FAQs 176  
Launching 163  
My Content Manager 169  
Navigating the Web 164  
M
Menu iii  
210  
Index  
Navigating 26  
Selecting 26  
Style 74  
Plus Code Dialing 42  
Premium Services Content  
Downloading Content 167  
Messaging  
Displaying Pop-up  
Messages 77  
R
Ringer Types 69  
Roaming 99–103  
Setting Roam Mode 102  
Setting Alerts 77  
My Content Manager 169  
Erasing 97  
S
Safety  
Choking 188  
Driving 198  
N
Nextel Customer Service 6  
P
Glass 188  
Phone  
Antenna 13  
Basic Features 23  
Front View 9  
Inside View 10  
Key Functions 11  
Limiting Use 94  
On and Off 21  
Resetting 97  
medical devices 185  
Precautions 181  
Recyclable 196  
Seizures/Blackouts 189  
Screensaver 75  
Security 87–98  
Send via WLK-TLK 47  
Send Contact Information  
48  
Setting Up 14  
Send Own Info 48  
Setup 48  
Sharing Groups 52  
Service  
Status Information 24  
Your Numbers 22  
Phone Settings 68–84  
Any Key 83  
411 7  
Auto-Answer Mode 83  
Call Answer Mode 82  
Display Settings 72–74  
Location Settings 76  
Messaging Settings 77  
Open 83  
Account Passwords 5  
Activation 3  
Automated Invoicing 6  
Nextel Customer Service 6  
Operator Services 7  
Setting Up 2  
Shortcut 82  
Sprint 411 7  
Sound Settings 69–71  
Talk Key 83  
TTY Use 80  
Voicemail 4  
www.nextel.com 6  
Set Time/Date 75  
Index  
211  
Silence All 71  
SIM Card  
Menu Key 152  
Options 149  
Copying 131  
Importing Contacts 131  
Inserting 15  
Retrieving 148  
Setting Up 4, 147  
Volume 70  
Locating 14  
PIN 89  
W
Walkie-Talkie Button Light 72  
Walkie-Talkie Numbers 45  
Warranty 202–208  
WLK-TLK Contacts 46  
Creating A Group 50  
Word English Text Input 30  
World Clock 140  
Removing 16  
Security 89  
SIM Manager 130  
SMS Text Messaging 153  
Composing 153  
Preset Messages 154  
Special Numbers 93  
Speed Dialing 43  
Sprint 411 7  
World Health Organization  
194  
Status Indicators 24  
Status Light 72  
T
Talkgroup 54  
Join 55  
Text Greeting 72  
Three-Way Calling 156  
TTY Use 80  
U
Unlocking Your Phone 92  
V
Voice Command 158–160  
Address Book 158  
Making a Call 159  
Voice Records 141–143  
Playing 143  
Recording 142  
Settings 143  
Voicemail  
212  
Index  

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