Samsung TOUR 9630 User Manual

“Where can I buy accessories for my BlackBerry device?” on page 69.

Insert the Battery

Use only those accessories approved by Research In Motion (RIM). Using any

WARNING

accessories not approved by RIM for use with this particular BlackBerry device

model might invalidate any approval or warranty applicable to the device, might

result in the non-operation of the device, and may be dangerous. See the Safety

and Product Information Guide included on the BlackBerry^®User Tools CD that

was packaged with your BlackBerry device for more information about safe

battery usage.

For more information on purchasing RIM approved batteries and accessories, please see

To insert the battery:

1. Press and hold the release button (1) and slide off the battery cover (2).

2. Insert the battery so that the metal contacts on the battery align with the metal contacts

on your BlackBerry device.

3. Slide the metal notches on the battery cover into the slots at the top of the device and

push down until the battery cover clicks into place.

If the battery is charged, your BlackBerry device should turn on. If the BlackBerry device

does not turn on, charge the battery.

Charge the Battery

1. Connect the small end of the travel charger to the micro-USB port on the side of your

BlackBerry device.

2. Depending on the type of travel charger that you received with your BlackBerry device,

slide the plug blade attachment into the power adapter or pull the plug blades down.

3. Plug the power adapter into a power outlet.

4. Charge the battery to full power.

If you install the BlackBerry Desktop Software included on the BlackBerry^®

Note

User Tools CD that was packaged with your BlackBerry device, you can charge 

your BlackBerry device by connecting it to your computer. See “Can I charge my

BlackBerry device by connecting it to my computer?” on page 67 for more

information.

Turn Your BlackBerry 9630 On

ᮣ

To turn the BlackBerry^®device on or off, press and hold the End/Power key (

on the front of the device.

) 

End/Power key

Complete the Setup Wizard

Your BlackBerry device features a setup wizard which is designed to help you learn about

typing, change options to personalize your BlackBerry device, and set up one or more

supported email addresses. The setup wizard takes approximately ten minutes to complete.

1. On the Welcome screen, read the setup wizard introduction and then roll the trackball

to highlight Continue. Click (press) the trackball to continue.

If you do not see the Welcome screen, press the Menu key (

screen, click Setup ( ), and then click Setup Wizard ( ).

) from the Home

Note

“Setting Up Email on Your BlackBerry 9630” on page 1 1.

2. Read the setup wizard introduction.

3. Click Next to continue.

4. Follow the onscreen instructions to complete the setup wizard.

/PTIONS

(IGHLIGHT A FIELD AND CLICK THE

TRACKBALL TO VIEW AVAILABLE

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-ORE INDICATOR

2OLL THE TRACKBALL DOWN TO

VIEW MORE TEXT ON THE SCREEN

#LOSEꢀ "ACKꢀ AND .EXT BUTTONS

#LICK TO MOVE BETWEEN

SCREENS IN THE WIZARD

For more information about selecting and setting up your email options, please see

Note

Connect to the Nationwide Sprint Network

When you turn on your BlackBerry device by pressing and holding the End/Power 

key ( ), it should automatically connect to the Nationwide Sprint Network.

To connect to the network successfully, your Sprint service must be active, and you must 

be in a Nationwide Sprint Network service area. For more information about wireless

coverage indicators, please see the chart on page 62.

If your BlackBerry device is on but the wireless radio is turned off (the coverage indicator

reads

Connections (

), you can turn the radio on and connect to the network by clicking Manage

) and selecting Mobile Network.

Using Your BlackBerry 9630 Without a Wireless Connection

When your BlackBerry device is not connected to a wireless network (or if the wireless

radio is turned off) you can continue to use features that do not require a connection to a

network. For example, you can type and save draft email messages, manage tasks, or use

the calculator.

Set Up Your Sprint Voicemail

Sprint voicemail is designed to transfer all unanswered calls to your BlackBerry device 

to your voicemail, whether your BlackBerry device’s phone is in use or turned off. You

should set up your voicemail and personal greeting as soon as your BlackBerry device 

is activated.

1. From the Home screen, press and hold

2. Follow the system prompts to:

Ⅲ Create your passcode.

Ⅲ Record your name announcement.

Ⅲ Record your greeting.

Ⅲ Choose whether or not to activate One-Touch Message Access (a feature that lets 

you access messages simply by pressing and holding , bypassing the need for you

to enter your passcode).

Voicemail Passcode

Note

Sprint strongly recommends that you create a passcode when setting up your

voicemail to protect against unauthorized access. Without a passcode, anyone who

has access to your device is able to access your voicemail messages.

Setting Up Email on Your BlackBerry 9630

Choosing Your Email Setup Option

To begin sending and receiving email messages on your BlackBerry device, you must 

set up your BlackBerry device with a supported email account (up to 10 supported

accounts). The Setup Wizard (see “Complete the Setup Wizard” on page 8) guides you

through the process. The following options will be available:

BlackBerry Internet Service Option

Use this option to create a new email address for your BlackBerry device or to associate

your BlackBerry device with one or more (up to 10) existing email addresses. This option is

most common for individual users.

Select the I want to create or add an email address option in the setup wizard on your

BlackBerry device and follow the prompts.

BlackBerry Enterprise Server Option

Use this option to associate your BlackBerry device with a Microsoft^®Outlook^®work email

account, IBM^®Lotus Notes^®work email account, or Novell^®GroupWise^®work email account

and to take advantage of advanced capabilities for wireless data synchronization.

If your administrator has provided you with an activation password, select the I want to use a

work email account with a BlackBerry Enterprise Server option in the setup wizard on your

BlackBerry device. If you do not have an enterprise activation password, contact your

system administrator.

BlackBerry Desktop Redirector Option

Use this email setup option to associate your BlackBerry device with a Microsoft Outlook

(Workgroup Installation) email account. You can set up email using this option by installing

the BlackBerry^®Desktop Software and selecting the BlackBerry Desktop Redirector option. If

you use this email setup option, you must keep your computer turned on to receive your

email messages.

Using the BlackBerry Internet Service Option

You can set up for email using the setup wizard on your BlackBerry device.

To set up for email, you may be required to create a BlackBerry user name and password.

The first time that you log in, you can add a supported email address, create a BlackBerry

email address, or do both.

ⅷ Add an email address if you have an existing, supported email account (up to 10) that

you want to access from your BlackBerry device.

ⅷ Create a BlackBerry email address if you do not have another existing, supported email

account, or if you need an additional email address that you can use to send and receive

email messages.

To set up your email account(s) from your BlackBerry device:

1. In the setup wizard, on the email setup screen, select the I want to create or add an email

address option and then click Next.

2. Click Next to open the BlackBerry Internet Service setup application on your

BlackBerry device.

3. If necessary, click Create New Account.

4. Carefully review the Legal Terms and Conditions. If you agree, click Yes and then click 

I Agree.

5. If necessary, type the login information and click Next.

Ⅲ User name: Type a user name of your choice for the BlackBerry Internet Service setup

application.

Ⅲ Password: Type a login password of six or more characters, and repeat it in the

Confirm Password field.

6. Write down your user name and password and keep the information in a safe place.

7. Follow the onscreen prompts to add an email address and complete the setup.

8. To log out of the email setup website and return to the setup wizard, click Log Out 

or Close.

Using the BlackBerry Enterprise Server Option

If your system administrator has provided you with an Enterprise Activation password, you

can set up your supported email account directly from your BlackBerry device.

To use Enterprise Activation from your BlackBerry device:

1. In the setup wizard, on the email setup screen, select the I want to use a work email

account with a BlackBerry Enterprise Server option and then click Next.

2. Type your supported corporate email account address.

3. Type the Enterprise Activation password provided by your system administrator, and

then click Activate.

4. To log out of the email setup area and return to the setup wizard, click Log Out.

Using the BlackBerry Desktop Redirector Option

If you do not have access to a BlackBerry Enterprise Server and you want to associate your

BlackBerry device with a corporate Microsoft Outlook (Workgroup Installation) email

account, you can install the BlackBerry^®Desktop Redirector software on your computer to

associate your BlackBerry device with that email account.

ᮣ

To install the BlackBerry Desktop Redirector, select BlackBerry Desktop Redirector as

your message redirection option when installing the BlackBerry^®Desktop Software.

See “Installing the BlackBerry Desktop Software” on page 32 for more information

about installing the software.

When using the BlackBerry Desktop Redirector, your computer must be on and the

BlackBerry Desktop Redirector must be active to send and receive messages on

your BlackBerry device.

Note

Finding More Information

See the BlackBerry Internet Service Online Help for more information about adding

supported email accounts, creating a BlackBerry email address, or managing email

settings and message delivery options.

To view the BlackBerry Internet Service Online Help, log into the BlackBerry Internet

Service website at www.sprint.blackberry.com and click the Help link.

If you log into the BlackBerry Internet Service website using a browser on your

BlackBerry device, click the Help link on the Web page.

Note

Making and Answering Phone Calls (page 16)

Using Your BlackBerry 9630

Now that you have your BlackBerry^®device set up and ready to use, you can start taking

advantage of all the features of your BlackBerry device. This section outlines many of the

basic features of your BlackBerry device. For complete details, click Help (

) or access

your complete user guide on the BlackBerry^®User Tools CD that was packaged with your

BlackBerry device.

Here’s a list of basic features to get you started:

ࡗ

Voicemail (page 19)

Entering Text (page 20)

Sending Email Messages (page 21)

Sending Text Messages (SMS) (page 22)

Sending PIN Messages (page 22)

Contacts (page 23)

Calendar (page 23)

Camera (page 25)

Video Camera (page 26)

Going to Web Pages (page 27)

Setting a BlackBerry 9630 Password (page 27)

Locking and Unlocking the BlackBerry 9630 (page 28)

Inserting a microSD Card (page 29)

Location Settings (page 30)

Using Bluetooth With Your BlackBerry 9630 (page 31)

Installing the BlackBerry Desktop Software (page 32)

Finding Help With Other Features (page 34)

Making and Answering Phone Calls

Making a Phone Call

ᮣ

On the Home screen or on the phone screen, type a phone number and press the

Send key (

). To end the call, press the End/Power key (

Press the Send key on any screen to open the phone screen.

Note

ᮣ

Select a contact, call log, or phone number link on any screen and press the Send 

key ( ) to make a call.

Answering a Phone Call

ᮣ

To answer an incoming call, click Answer or press the Send key (

To end the call, press the End/Power key ( ).

). 

In-Call Options

During an active call, press

to display a menu of available in-call options, which may

include Hold, Add Participant, Swap, Join Conference, Enhance Call Audio, Mute, Notes, New

Call, Call Voice Mail, Activate Speakerphone/Handset, View Contacts, View Calendar, View

Messages, Switch Application, and Home Screen.

Using the Mute Option

ᮣ

To mute the microphone during a call, press the Mute key on the top of the BlackBerry

device or click the trackball and then click Mute. To turn the microphone back on, press

the Mute key again or click the trackball and then click Turn Mute Off.

Using the Speakerphone

ᮣ

To turn the speakerphone on or off during a call, press the Speakerphone key ( ).

Call Waiting

To answer an incoming call waiting call:

ᮣ

When you hear the tone and see the “Waiting Call” message, press the 

Send key ( ) to answer the incoming call and put the other call on hold.

To switch between calls:

Click the trackball and then click Flash.

ᮣ

Call Forwarding

To forward all incoming calls to another number:

1. Press > Options > Call Forwarding.

2. Do one of the following:

Ⅲ To forward all calls to a call forwarding number, click All Calls and then set the 

Forward All Calls field to a call forwarding number.

Ⅲ To forward only unanswered calls:

● Click All Calls and then set the Forward All Calls field to Do Not Forward.

● Click Busy, No Answer, or Unreachable, and then set the If Busy, If No Reply, or 

If Unreachable fields to a call forwarding number.

3. Press

To deactivate Call Forwarding:

1. Press > Options > Call Forwarding.

2. Click Forward All Calls > Do Not Forward,

and then click Save.

3. Press

and then click Save.

You are charged a higher rate for calls you have forwarded.

Note

Adding and Changing Call Forwarding Numbers

To add a call forwarding number:

1. Press

> Options > Call Forwarding.

2. Press

and then click New Number.

3. Type a phone number and press the Enter key (

4. Press and then click Close.

To change a call forwarding number:

1. Press

> Options > Call Forwarding.

and then click Edit Numbers.

> Edit.

4. Change the phone number and press the Enter key (

5. Press and then click Close.

2. Press

3. Highlight a number and press

Making Emergency Calls

Your BlackBerry device is designed to make emergency calls even when it is locked, when

your account is restricted, or, depending on the country you’re in, when no SIM card is

inserted, provided you are within range of a compatible wireless network.

To make an emergency call:

ᮣ

Dial the emergency access number for the country you are in (for example 911 in the

U.S. or 112 in countries that are part of the European Union), and then press

To make an emergency call if your BlackBerry device is locked:

Press , click Emergency, and then click Yes.

ᮣ

Enhanced 911 (E911) Information

Your BlackBerry device features an embedded Global Positioning System (GPS) chip

necessary for utilizing E911 emergency location services where available.

When you place an emergency 911 call, the GPS feature of your BlackBerry device begins

to seek information to calculate your approximate location. Depending on several variables,

including availability and access to satellite signals, it may take up to 30 seconds or more to

determine and report your approximate location.

Always report your location to the 911 operator when placing an

emergency call. Some designated emergency call takers, known as Public

Safety Answering Points (PSAPs) may not be equipped to receive GPS

location information from your BlackBerry device.

IMPORTANT

The GPS feature on your BlackBerry device can help emergency personnel

determine your location in instances where you are in a wireless coverage area, your

device is able to communicate with a GPS-enabled satellite, and your emergency

response center is equipped to process such information.

Note

Voicemail

For information about setting up voicemail on your BlackBerry device, see “Set Up

Your Sprint Voicemail” on page 10 for details.

Note

New Voicemail Message Alerts

When you receive a new voice message, your BlackBerry device alerts you and prompts

you to call your voicemail.

Retrieving Your Voicemail Messages

You can review your messages directly from your BlackBerry device or from any other

touch-tone phone.

Using Your BlackBerry 9630 to Access Your Voicemail Messages

ᮣ

From the phone screen, press

and then click Call Voice Mail. (Your BlackBerry

device will dial your voicemail box.) If prompted, enter the passcode to access your

voicemail.

Using Another Phone to Access Your Voicemail Messages

1. Dial your wireless phone number.

2. When your voicemail answers, press the asterisk key ( ).

3. Enter your voicemail passcode to access your voicemail.

Voicemail Options

When you are connected to your voicemail box, follow the spoken instructions to set your

voicemail options, including enabling or disabling Expert Mode, setting up group

distribution lists, selecting reply options, and recording an extended absence greeting.

Entering Text

Entering text on your BlackBerry device works the same as entering text on any full

keyboard. Here are a few tips to help you along the way.

Typing Tips

ⅷ To capitalize a letter, hold the letter key until the capitalized letter appears or press the

key and the letter key.

ⅷ To type the alternate character on a key, press the

example, to type a question mark (?), press the

key and the character key. For

key and then press

ⅷ To type a symbol, press the

Type the letter that appears below the symbol.

key. To view more symbols, press the

key again. 

ⅷ To type an accented or special character, press and hold the letter key and roll the

trackball left or right. Release the letter key when the accented or special character

appears. For example, to type ü, press and hold

and roll the trackball to the left until ü

appears.

ⅷ To turn on NUM lock, press the

press the key.

key and press the

key. To turn off NUM lock, 

Sending Email Messages

You must set up a supported email account (up to 10) to use with your BlackBerry device

before you can send and receive email messages. See “Setting Up Email on Your

BlackBerry 9630” on page 1 1 for more information.

1. Click Messages (

) to display a message list, and then press

2. Click Compose Email.

3. In the To field, type an email address or a contact name.

4. Type a message, click the trackball, and then click Send.

If you have set up more than one supported email account on your BlackBerry

device, you can select an account to send the message from. At the top of the

message, in the Send Using field, press the Space key until the preferred email

account appears.

Note

Accessing Email Messages

1. Click Messages (

) to display a message list.

2. Highlight a message and click the trackball to display the message.

Sending Text Messages (SMS)

You can send text messages (SMS) to up to 10 recipients.

1. Click Messages (

) and then press

2. Click Compose SMS.

3. In the To field, do one of the following:

Ⅲ Type an email address.

Ⅲ Type a compatible phone number (include country code and area code).

Ⅲ Type a contact name.

Ⅲ Type part of a contact name and then click the desired contact.

4. Type a message, and then press

and click Send.

Sending PIN Messages

A personal identification number (PIN) uniquely identifies each BlackBerry device on the

network. If you know the PIN of another BlackBerry device user, you can send a PIN

message to that person. To find your PIN, click Options (

) > Status from the Home

screen.

1. Click Messages (

) to display the messages list, and then press

2. Click Compose PIN.

3. In the To field, type a PIN or a contact name.

4. Type a message and then click the trackball.

5. Click Send.

Contacts

Adding Contacts

1. Click Contacts (

) to display the contacts list, and then press

2. Click New Contact.

3. Type the contact information, click the trackball, and then click Save.

If you have installed BlackBerry^®Desktop Manager software on your computer (see

Note

“Installing the BlackBerry Desktop Software” on page 32), you can also add Contacts

by connecting your BlackBerry device to your computer and synchronizing with a

compatible Personal Information Management (PIM) address book. See the

BlackBerry Desktop Manager Online Help for details.

If you have contacts saved on your SIM card, you can copy them to your BlackBerry

device’s contacts list. From the contacts list, press > SIM Phone Book >

Tip

Copy All To Contacts (to copy all entries) or Add to Contacts (to copy an individual

entry). To copy individual contacts from the BlackBerry device contact list to your SIM

card, highlight a contact and then press

> Copy to SIM Phone Book.

Calendar

Adding an Appointment

1. Click Calendar (

) to display the calendar view, and then press

2. Click New.

3. Type the appointment details.

4. Click the trackball, and then click Save.

Viewing and Editing Appointments

1. Click Calendar (

) to display the calendar view, and then press

2. Click the desired calendar view (View Week, View Month, or View Agenda).

If you are in Month view, you will need to click on a specific day to view appointments

for that day.

Note

3. Select an appointment, press

, and then click Open.

If the selected item is a recurring appointment, select Open the series to edit all

occurrences or Open this occurrence to edit only the selected occurrence.

Note

4. Confirm or edit the information as needed. When you have finished, click the trackball

and then click Save to save your changes.

Calendar Status Indicators

reminder set

meeting

recurring appointment or

meeting

exception to recurring

appointment or meeting

calendar entry with notes

Camera

1. Click Camera (

) to launch the camera.

2. Using the display screen as a viewfinder, click the trackball to take a picture.

3. Select an option to continue.

Ⅲ Click

to take another picture.

to delete the picture you just took.

and follow the onscreen instructions to assign the picture as Caller ID or as

the Home Screen Image.

Ⅲ Click

and follow the instructions to send the picture via email.

to rename and save the picture.

Ⅲ Click

Camera Status Indicators

flash is turned on

flash is turned off

automatic flash mode

slow shutter speed

Cameras are not available in all BlackBerry Tour 9630 smartphones.

Note

Video Camera

Before using the Video Camera, a microSD card must be inserted into the media card

holder. The microSD card is preinstalled in your BlackBerry device. See “Inserting a

microSD Card” on page 29 for details.

Note

1. Make sure a microSD card is present, and then click Video Camera (

video camera.

) to launch the

To make sure a microSD card is installed, click Options (

the bottom of the screen. If Media Card is shown along with Total Space and Free

) > Memory and scroll to

Tip

Space, the microSD card is properly installed and ready.

2. Using the display screen as a viewfinder, click the trackball to begin recording.

3. Select an option to continue.

Ⅲ Click the trackball to pause recording. Click the trackball again to resume recording.

Ⅲ Click

to stop recording and save the video.

to play the video.

to delete the video you just recorded.

and follow the onscreen instructions to send the video to an email address.

to rename the video.

Video cameras are not available in all BlackBerry Tour 9630 smartphones.

Note

Going to Web Pages

ᮣ

Click Browser (

) to display the browser, and then do one of the following:

Ⅲ If a Web address field appears, type a Web address (URL) and press

Ⅲ If no Web address field appears, press

highlight a Web address and press

, click Go To, and then either type or

To insert a period, press the Space key.

Tips

To insert a slash mark (/), press the Shift key + the Space key.

The Go To dialog box tracks the Web addresses that you type. To go to a Web page

on the list, click the Web address and then click OK.

Setting a BlackBerry 9630 Password

1. Click Options (

) > Password.

2. Click Set Password.

3. Type a password and then click the trackball.

4. Retype the password and then click the trackball again to save. (Setting and saving a

password automatically enables the password.)

To enable or disable the password:

1. Click Options (

2. Click Enabled (or Disabled), select an option, and click the trackball.

3. Press and click Save.

4. If prompted, enter the password and click the trackball.

) > Password.

Locking and Unlocking the BlackBerry 9630

To lock your BlackBerry device:

ᮣ

With a password set and enabled, on the Home screen, click Lock (

To unlock your BlackBerry device:

On the Lock screen, roll the trackball. Click Unlock. Type your password and then press

the Enter key ( ) or click the trackball.

ᮣ

When the BlackBerry device is locked, you should be able to make an emergency

call without dialing the emergency access number, provided you are within range of a

Note

compatible wireless network. Press

, click Emergency, and then click Yes.

For additional options and shortcuts, including locking the keyboard, see “Navigating

Screens” on page 57.

Tip

Inserting a microSD Card

Use an optional microSD^TMmedia card to extend the memory available on your BlackBerry

device for storing your media files such as videos, ring tones, pictures, or songs. Your

BlackBerry device comes with a microSD card preinstalled.

Your use of third-party products or services shall be governed by and subject to you

agreeing to the terms of separate licenses, if any, for those products or services. Any

third-party products or services that are provided (if applicable) with RIM's products

and services are provided “as is.” RIM makes no representation, warranty or

guarantee whatsoever in relation to the third-party products or services and RIM

assumes no liability whatsoever in relation to the third-party products and services

even if RIM has been advised of the possibility of such damages or can anticipate

such damages.

Note

1. Press the release button for the battery cover and slide the cover off. (See “Insert the

Battery” on page 5.)

2. Hold the media card so that the metal contacts on the media card face down and point

toward the right side of your device.

3. Slide the media card into the media card slot until it stops.

4. Slide the battery cover back onto the device and press down until it clicks into place.

Location Settings

Your BlackBerry device is equipped with a Location feature for use in connection with

location-based services that may be available.

Where services are available, the Location feature allows the network to detect your

position. Turning Location off will hide your location from everyone except 911 (where

compatible wireless coverage is available and the emergency response center is equipped

to process such information).

Turning Location on will allow the network to detect your position using GPS

technology, making some applications and services easier to use. Turning Location

off will disable the GPS location function for all purposes except 911, but will not hide

your general location based on the cell site serving your call. No application or service

may use your location without your request or permission. GPS-enhanced 911 is not

available in all areas.

Note

To enable your BlackBerry device’s Location feature:

1. Click Options ( ) > Advanced Options > GPS.

2. Click the option next to GPS Services.

3. Click Location ON, press , and then click Save.

For more information about location-based services, such as the BlackBerry^®Maps

application, please click Help ( ) or go online to see your complete user guide.

Note

Using Bluetooth With Your BlackBerry 9630

Turning the Bluetooth Radio On or Off

To turn the Bluetooth^®radio on or off:

ᮣ

Click Manage Connections (

), and then click the Bluetooth checkbox to turn

Bluetooth on or off. (A checkmark indicates that Bluetooth is enabled; no checkmark

indicates that Bluetooth is disabled.)

Pairing With a Bluetooth-Enabled Device

1. From the Manage Connections screen, click Set Up Bluetooth to display the Bluetooth

setup application.

2. Click Search or Listen.

3. If necessary, click the name of a Bluetooth-enabled device.

4. If necessary, type the passkey for the Bluetooth-enabled device on your 

BlackBerry device.

5. If necessary, type the passkey for the Bluetooth-enabled device on the 

Bluetooth-enabled device.

Verify that the Bluetooth-enabled device that you want to pair with is in the correct

mode for pairing.

Notes

The names of the Bluetooth-enabled devices with which you have already paired

appear in the list of paired Bluetooth-enabled devices. They do not appear in the list of

Bluetooth-enabled devices that appears when using the Bluetooth setup application.

Installing the BlackBerry Desktop Software

Install the BlackBerry^®Desktop Software on a computer to allow you to perform any of the

following actions:

ⅷ Synchronize organizer data such as contacts, calendar entries, tasks, and memos

between your BlackBerry device and your computer.

ⅷ Back up and restore BlackBerry device data.

ⅷ Transfer files between your BlackBerry device and your computer.

ⅷ Add applications to your BlackBerry device.

ⅷ Set up and manage email message forwarding or wireless calendar synchronization if

your system administrator has advised you to do so.

ⅷ Set up and manage email message forwarding using the BlackBerry^®Desktop

Redirector to forward email messages from a Microsoft^®Outlook^®(Workgroup installation)

email account that resides on a Microsoft Exchange Server version 5.5 or later.

To install the BlackBerry Desktop Software, the following system requirements apply:

ⅷ Intel^®-compatible 486 or higher computer that is compliant with USB 1.1 or later.

ⅷ Microsoft^®Windows^®2000 or later.

ⅷ CD drive.

ⅷ Available USB port.

To install the BlackBerry Desktop Software:

1. Verify that your BlackBerry device is not connected to your computer.

2. Insert the BlackBerry^®User Tools CD into your CD drive.

3. Click Begin > BlackBerry Desktop Software.

4. Follow the onscreen instructions to:

Ⅲ Select a language.

Ⅲ Select a country or region.

Ⅲ Carefully review the terms of the license agreement. If you agree, click the appropriate

button to accept the agreement.

Ⅲ Enter the requested customer information.

5. Perform one of the following actions:

Ⅲ If you do not want to use the BlackBerry Desktop Software to synchronize certificates

between your BlackBerry device and your computer, select the Typical option and

then click Next.

Ⅲ If you want to use the BlackBerry Desktop Software to synchronize certificates

between your computer and your BlackBerry device, select the Custom option and

click Next. in the Certificate Synchronization drop-down list, click This feature, and all

subfeatures, will be installed on local hard drive.

6. Complete the onscreen instructions.

7. When the installation is complete, connect the smaller end of the USB cable to the USB

port on the side of your BlackBerry device.

8. Connect the larger end of the USB cable to an available USB port on your computer.

9. If the BlackBerry Desktop Manager does not open automatically, on the Windows^®

taskbar, click Start > (All) Programs > BlackBerry > Desktop Manager.

To find more information about the features of the BlackBerry Desktop Software, click

Help > Desktop Help Contents.

Note

Finding Help With Other Features

ᮣ

To access a full list of help topics for your BlackBerry device, click Help (

Home screen.

) from the

To access a list of topics that are associated with the program that you are using, 

press and then click Help.

To open the main list of topics for all programs, click Index from any open Help screen.

User Guide

The full user guide for your BlackBerry device, can be found on the BlackBerry User Tools

CD that was packaged with your device.

Additional Resources

If you use the BlackBerry^®Internet Service, log in to your account using a desktop browser.

(See “Installing the BlackBerry Desktop Software” on page 32 for more information.) On the

menu bar, click Help to view the BlackBerry Internet Service Online Help for more information

about email message troubleshooting.

If you use the BlackBerry Desktop Software, on the menu bar, click Help to find the

BlackBerry Desktop Software Online Help and the BlackBerry User Guide.

Additional Sprint Services (page 42)

Using Advanced Sprint Services

With your BlackBerry^®device and advanced data services from Sprint, you have access to

a variety of entertaining and useful features – only on the Now Network^TM.

Advanced Sprint service features include:

ࡗ

Sprint TV (page 35)

Sprint Music (page 36)

Pocket Express (page 39)

GPS Navigation (page 41)

Sprint Software Store (page 42)

Your use of third-party products or services shall be governed by and subject to you

Notes

agreeing to the terms of separate licenses, if any, for those products or services. Any

third-party products or services that are provided (if applicable) with RIM's products

and services are provided “as is.” RIM makes no representation, warranty or

guarantee whatsoever in relation to the third-party products or services and RIM

assumes no liability whatsoever in relation to the third-party products and services

even if RIM has been advised of the possibility of such damages or can anticipate

such damages.

Sprint data service is not included. Depending on the plan and options selected,

additional charges may apply.

Sprint TV

With Sprint, you can watch live TV on the go right on your BlackBerry device. Accessing

your Sprint TV channels is as easy as using the remote control in your living room. Browse

through the available free channels or subscribe to one of the premium offerints. Wherever

you go on the Nationwide Sprint Network, you can get more out of your Sprint TV service.

To access your BlackBerry device’s Sprint TV channels:

1. From the Home screen, click Sprint TV (

). (The first time you use the application,

follow the prompts to download it to your BlackBerry device.)

2. Click Sprint TV, Sprint Radio, Sprint Movies, or Premium Channels to proceed to the

channel listings.

3. Browse through the available programming and click a clip or channel to view the

program.

The first time you access a channel that requires a subscription, you will be prompted

to purchase access. Select Subscribe to purchase access, or select Preview to see a

preview of the selected channel.

Note

Coverage not available everywhere. Content and lineup subject to change. Select

channels also available for casual usage. Go to sprint.com/tvguide for more

information.

Sprint Music

Sprint lets you use your BlackBerry device as a portable personal jukebox. With access to

the Sprint Music Store, you can purchase and download digital music files to play on your

BlackBerry device.

Accessing the Sprint Music Store

You can access the Sprint Music Store right from your BlackBerry device, anywhere on the

Nationwide Sprint Network. When you enter the store for the first time, you will be prompted

to set up your user identification and password.

1. From the Home screen, click Downloads (

) > Sprint Music Store (

2. The first time you access the service, follow the onscreen instructions to download the

application and set up your account.

Use of the Sprint Music Store requires that a microSD card is properly installed in your

device. Your BlackBerry device comes with a microSD card preinstalled. See page 29

for details.

Note

Tip

Your User ID for the Sprint Music Store is your 10-digit wireless phone number. The

password may be any 4-digit number.

3. After you have entered your password, scroll through the options to explore the store.

Purchasing and Downloading Music

Once you have entered the store, you can shop for songs to purchase and download to

your BlackBerry device’s microSD card.

1. From the Sprint Music Store opening page, select an option to browse the store:

Ⅲ Featured Music offersa revolving selection of highlighted songs and artists.

Ⅲ Categories allows you to choose from categories such as Top 10s, New This Week,

What’s Hot, Songs You Know, and specific musical genres.

Ⅲ Search gives you the option of searching for specific songs or artists. Just use your

keypad to enter your search criteria.

2. Select a song and click on it. (The song information screen is displayed.)

3. Select an option:

Ⅲ Preview to play an audio clip of the selected song.

Ⅲ Buy Song to purchase the song and download it to your BlackBerry device’s 

microSD card.

● When you select Buy Song, the file downloads to the microSD card. (If there is no

microSD card installed or if there is not enough free memory space on the card,

you will see an alert.)

● Once the song has been downloaded, options allow you to listen to the song, add

it to a playlist, or continue shopping.

Playing Music on Your BlackBerry 9630

Music downloaded through the Sprint Music Store may be organized and played using the

Sprint Music Store Player tab.

Accessing the Music Player

1. From the Sprint Music Store opening page, click the Player tab

2. From the Player display, select an option:

Ⅲ Playlists to select a customized playlist. Select Create Playlist... and add songs to

create a new playlist.

Ⅲ Artists to browse through your music by artist.

Ⅲ All Songs to browse through all of your saved music, including music purchased from

the Sprint Music Store and any additional songs you have loaded onto your microSD

card from your computer.

Ⅲ Albums to browse through your music by album.

Ⅲ Genres to browse through your music by genre.

3. To begin playing your music, select a song and click on the title.

Ⅲ To pause or resume playing, press the space key.

Ⅲ To skip to the next or previous song, roll the trackball right or left.

Ⅲ To view the current playlist, roll the trackball up or down. To begin playing another

song, highlight the title and click the trackball.

You can close the music player and continue listening to music while using other

features of your BlackBerry device. Press to exit the music player and

Note

display the Home screen. To stop playback, return to the Player screen and press

> Close.

If you make or receive a phone call while listening to music, playback will pause until

the call is over. Using certain applications, such as the Camera, will stop playback

altogether.

Backing Up Your Downloaded Music Files

Sprint recommends you back up your downloaded music files to your computer. Although

the downloaded files can only be played on your device and on your account, backing

them up to your computer lets you access the files in case your microSD card is lost or

damaged, or if you install a new microSD card.

To back up your downloaded music files:

1. Connect your BlackBerry^®device using the USB Sync cable.

2. Use your computer to navigate to the microSD card’s Music folder.

3. Select and copy the music files to a folder on your computer’s hard drive.

Although you can store files downloaded from the Sprint Music Store on your

computer, they will only be playable on your BlackBerry device and on your account.

If you copy the files to a new microSD card, you will need to create a folder on the card

called “MUSIC” to be able to play the music files.

Note

Pocket Express

With Pocket Express, you can personalize your data services to suit your needs. Pocket

Express makes it easier than ever to retrieve the most popular Web information and

categories instantly. It uses the ZIP code you provide to customize the content you receive,

so you can get the information you want right now.

Getting Started With Pocket Express

1. From the Home screen, click Pocket Express (

the application.

) and follow the prompts to download

2. Enter your preferred ZIP code and click Next.

3. Follow the onscreen instructions to accept the terms and conditions and set up your

account.

Accessing Pocket Express Information

1. From the Home screen, click Pocket Express (

2. Roll the trackball to scroll through categories (News, Sports, Weather, Stocks, Entertain,

Search, Travel, Maps, and Assist). Click on a category to select it.

As they’re highlighted, category names are expanded. For example, when highlighted,

the News category becomes Breaking News Photos & Opinion.

Note

3. Within the main category, click on a subcategory or an item to display more

information. Additional options such as Full Story or Picture may appear at the bottom

of the page.

4. For additional categories and premium options, click on the Extras tab on the left side

of the main Pocket Express page.

Navigation Tips

ⅷ To return to the previous screen, press the Escape key (

ⅷ To return to the Pocket Express main screen, press

> PageOne.

ⅷ To update any page, press

> Update or Update All.

GPS Navigation

Sprint Navigation gives you turn-by-turn directions onscreen and over speakerphone.

Depending on your service plan, Sprint Navigation may require a monthly

subscription. Contact Sprint for information and pricing.

Note

Getting Started With Sprint Navigation

1. From the Home screen, click Downloads (

) > Sprint Navigation (

2. The first time you access the service, follow the onscreen instructions to download and

Using Sprint Navigation

1. From the Home screen, click Downloads (

) > Sprint Navigation (

2. Select an option and follow the onscreen instructions to get directions or view maps.

Ⅲ Drive To lets you enter an address (vocally or using the keyboard) or select from

categories such as My Favorites, Recent Places, or Businesses to search for 

turn-by-turn directions.

Ⅲ Directory provides a categorized list of locations such as Gas Stations, Grocery Stores,

and Hospitals to help find local businesses and services.

Ⅲ Maps & Traffic lets you view maps and get traffic information for your current location

or for any other location. It uses the same categories as Drive To.

Ⅲ Tools/Extras provides access to additional services such as Record Location,

Compass, and Preferences.

For more information, visit www.sprint.com/navigation.

Note

Additional Sprint Services

More advanced services, including NASCAR Sprint Cup Mobile, NFL Mobile Live,

Facebook, and Flickr, are available for use on your BlackBerry device.

1. From the Home screen, click the icon for the feature you want to use, such as NASCAR

Sprint Cup Mobile or NFL Mobile Live. (Some available features may be found in the

Downloads

folder).

2. The first time you access the feature, follow the prompts to download and set up the

application.

3. Once you’re set up, follow the instructions to take advantage of your Sprint services.

Sprint Software Store

With Sprint, you have access to a variety of Premium Service content, such as

downloadable Games, Ringers, and other applications. (Additional charges may apply.)

The basic steps required to access and download content are outlined here.

Accessing the Download Menus

To access the download menus:

1. From the Home screen, click Sprint Software Store (

2. Select Applications, Games, Ringers, or Screen Savers to go to the corresponding

download menu.

Selecting an Item to Download

Browsing options help you find what you’re looking for:

ⅷ Featured displays a rotating selection of featured items.

ⅷ Search allows you to use your keypad to enter search criteria to locate an item. You may

enter an entire word or title or perform a partial-word search.

Downloading an Item

Once you’ve selected an item, click it to view a summary page.

To download a selected item:

1. From the information page, click Buy Now.

If you have not previously purchased an item, follow the prompts to create your

purchasing profile.

Note

2. Follow the onscreen prompts to download and assign or configure your purchase.

For information about using downloaded applications, visit www.sprint.com.

Note

Visit http://softwarestore.sprint.com for additional purchase and download options.

Sprint Worldwide^SMWireless Service

Your BlackBerry device allows you to roam throughout the world using both CDMA (Code

Division Multiple Access) and GSM (Global System for Mobile Communications) networks.

(Subject to network availability. For a complete list of countries, visit www.sprint.com/sww.)

To use Sprint international roaming services, you must be a current Sprint subscriber.

You must also meet international toll authorization and credit requirements to roam in

most places outside of the United States. Depending on your overseas location and

coverage, you may not have access to all features. Service may be interrupted if you

change phones or phone numbers before traveling abroad.

Note:

Getting Started With Sprint Worldwide Service

Before using your BlackBerry device in global roaming mode, you must activate Sprint

Worldwide service.

To activate Sprint Worldwide service:

ᮣ

Chat with or email an international support rep by visiting www.sprint.com/international

and clicking the Chat with us or Email us link on the right side of the screen.

– or –

Call Sprint Worldwide Customer Support at 1-888-226-7212, option 2.

Your BlackBerry device is compatible with European and worldwide voltage

standards; however, an additional power adapter is required. To purchase an

approved adapter, please visit www.shopblackberry.com.

Note:

Sprint Worldwide Wireless Service

Your SIM Card

Your BlackBerry device comes with a preinstalled SIM (Subscriber Identity Module) card to

support roaming on compatible GSM networks.

Your SIM card should be preinstalled. If you need to reinstall your SIM card, please

follow the instructions below.

Note:

The SIM included contains information specific to your BlackBerry device and should

be retained with the device for use on GSM networks.

1. Press and hold the release button (1) and slide off the battery cover (2).

2. If necessary, remove the battery.

3. Remove the SIM card from any packaging, and hold the card so that the metal contacts

on the SIM card face down and the cutoff corner points toward the top-left corner of the

BlackBerry device.

Sprint Worldwide Wireless Service

4. Slide the SIM card into the SIM card slot until it stops.

5. Replace the battery and battery cover. (See “Insert the Battery” on page 5.)

Sprint Worldwide Wireless Service

Activating Global Roaming Mode

Your BlackBerry device is designed to enter global roaming mode automatically when you

activate your Sprint Worldwide service, meaning that it should automatically connect to an

appropriate CDMA network or GSM network when you travel. You may also set global

roaming options by clicking the Manage Connections (

) icon on the Home screen.

To set your global roaming options:

1. Click Manage Connections (

) > Mobile Network Options.

2. Scroll to Network Technology and click the trackball.

3. Select an option and click the trackball:

Ⅲ GSM/UMTS to allow connections to GSM networks only.

Ⅲ 1XEV to allow connections to CDMA networks only.

Ⅲ Global to allow connections to available CDMA or GSM networks.

4. Press

and click Save to save the setting.

Making and Receiving Worldwide Calls

When traveling on international networks, you can place and answer calls as you would on

the Sprint network (see “Making and Answering Phone Calls” on page 16), although some

additional instructions may be required to place a call. Certain features and services are not

available in all countries. For more information on services that are available while roaming,

visit www.sprint.com/sww.

Making Calls Using Plus (+) Code Dialing

Placing calls from one country to another country is simple with the Plus (+) Code Dialing

feature. When placing international calls, you can use Plus Code Dialing to enter the

appropriate international access code for your location (for example, 011 for international

calls placed from the United States).

Sprint Worldwide Wireless Service

Plus Code Dialing is only available when roaming internationally on GSM networks

and on certain CDMA networks in the United States, Canada, and the Caribbean.

Note:

International access codes and dialing information are available online at

www.sprint.com/sww.

To use Plus Code Dialing to place an international call:

1. From the phone dial screen, press

to insert a “+” on the phone dial screen.

2. Enter the country code, city code or area code, and the phone number you’re calling,

and then press

(The access code for international dialing will automatically be dialed, followed by the

country code, city or area code, and the phone number.)

Direct Dial

ᮣ

Dial the international access code, the country code, the city or area code, and the

phone number, and then press to place the call.

Making Calls Within a Country (Local or Long Distance Dialing)

The steps for placing a call within a country are identical to those for calling country-to-

country, except it is not necessary to enter the country code.

Some countries require additional dialing steps for calling a mobile number; you will

need to verify you are dialing the number the same as you would from a wireline

phone in that country.

Note:

Always check the local requirements for placing emergency calls. When

traveling in GSM locations, the emergency number is 112. In CDMA mode,

the emergency number will vary by country.

IMPORTANT

Emergency 911 (E911) location services are not available when roaming

internationally.

Sprint Worldwide Wireless Service

Calling the United States From Another Country

To place a call to the United States from another country:

1. If you are on a GSM network, press

to insert a “+” on the phone dial screen. 

(The “+” symbol automatically inserts the international access code for the country

from which you are calling.)

– or –

If you are on a CDMA network outside Canada or the Caribbean, enter the international

access code for the country from which you are calling.

2. Press

to insert the U.S. country code, and then enter the area code and number.

to place the call.

3. Press

Sprint Voicemail Service

Your Sprint voicemail will follow you as you travel. All of your unanswered calls will be

forwarded to your Sprint voicemail. You will need to be sure your voicemail box is already

set up and that you know your voicemail passcode (see page 10).

In India, Sprint voicemail is not available while roaming on the GSM network; it does

work while on the CDMA network

Note:

Setting Up Your Voicemail Access Number

To simplify accessing your Sprint voicemail while traveling, you can set up your voicemail

access number as a Contacts entry. This will make it faster and easier to access your

messages while roaming internationally.

1. Click Contacts (

2. Type a name for the entry (for example, “Voicemail”).

3. Enter (+ 1), your area code, and your wireless phone number.

), press

, and click New Address.

Sprint Worldwide Wireless Service

4. Press

and click Save to save the entry.

Accessing Your Voicemail

New Message Indicators

Your voicemail message indicators may be displayed differently when roaming

internationally.

ⅷ A “Message Waiting” indicator icon or a text message is displayed when a voicemail

message is received.

ⅷ You may see “Missed Call” on your screen prior to receiving a message notification.

ⅷ You must call voicemail in order to retrieve messages. Follow the instructions on the

previous page to store your voicemail number for easy access.

Retrieving Voicemail Messages

The voicemail retrieval process while traveling is the same as on the Sprint network;

however, you will be required to enter your voicemail passcode.

To retrieve your voicemail messages:

1. Click Contacts (

), highlight the voicemail access entry (see “Setting Up Your

Voicemail Access Number” on page 49), and press

2. When your voicemail answers, press the asterisk key ( ), enter the passcode, and

press the pound key ( ) to access your voicemail.

Voicemail Troubleshooting

Please keep the following tips in mind when using Sprint voicemail while traveling:

ⅷ Some carriers may not support voicemail indicators. It may be necessary to call your

voicemail to see if you have any new messages.

ⅷ If you hear the message “Please enter the number of the subscriber you wish to call,”

enter your 10-digit wireless phone number.

Sprint Worldwide Wireless Service

International Data Roaming

Sprint Worldwide Wireless Service can also keep you connected via email 

and Web browsing when traveling in countries in which Sprint offers data 

service. Data services are available on both CDMA and GSM networks; check

www.sprint.com/sww to determine the services available where you are traveling.

Prior to using your Sprint Worldwide GSM Data Services, you must establish and

utilize your CDMA data services domestically on the Nationwide Sprint Network.

Note:

Getting Started With Data Services

To use Sprint Worldwide Data Services, you will need to have these services activated on

your account.

ᮣ

To activate, call Sprint Worldwide Customer Support at 1-888-226-7212, option 2.

Representatives are available 24 hours a day, 7 days a week to assist you.

Once your services are activated, you may need to select a GSM data services provider for

the country you’re in.

Accessing Your Email and Data Services on GSM Networks

To access your email and browse the Web when traveling, you may need to manually

select the carrier that provides Sprint service in your location. You can find a list of carriers

for each country where GSM data service is offered at www.sprint.com/sww. Then, follow the

instructions below to select the appropriate carrier network on your BlackBerry device.

To select a GSM data service carrier for a specific country:

1. Click Manage Connections > Mobile Network Options.

2. Select Network Mode > GSM.

3. Select Network Selection Mode > Manual. The BlackBerry device searches and lists the

available networks.

Sprint Worldwide Wireless Service

4. Select the network that supports Sprint International GSM Data Roaming. (Check

www.sprint.com/sww for a list of which carriers in which countries support GSM Data.)

When traveling, it may be necessary to select a new compatible GSM data service

carrier each time you enter a new country.

Note:

Accessing Your Email and Data Services on CDMA Networks

If data service is available on a CDMA network, then you only need to set the phone to

CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only

necessary for providers on the GSM network. If your device has automatically selected a

GSM network while traveling, then you will need to set the phone to CDMA to access

CDMA data services. (See “Activating Global Roaming Mode” on page 47.) Visit

www.sprint.com/sww for a list of services available for each country.

You will also want to periodically get the latest PRL (Preferred Roaming List) release by

either calling customer service or visiting a local retail store. The PRL provides your device

with information to select the optimal network for where you are traveling.

Sprint Worldwide Wireless Service

Understanding Status Messages

You may receive status messages under certain conditions. Before contacting Sprint Worldwide

Customer Support, note the message, numeric code, and the conditions under which it

appeared. The following table lists and describes the status messages.

Status

Message Description

Messages

Number Not in

Service

The number that you entered is not valid.

User Not

Available

The phone that you called is either busy, out-of-range, or turned off.

Please try again later.

User Not

Authorized

The party that you called has not purchased this service.

Please Try

Later

This service is temporarily not available. Please try again later.

Service

Restricted

Service may not be activated properly. Please contact Sprint

Customer Service to report the issue for resolution.

Service Not

Available

This feature is not available on the current network.

Emergency

Calls Only

Either the service is not activated properly or the current network is

available for emergency calling only. Adjust your network settings to

check for other available networks. See page 47 for details. If service

is still not available after adjusting settings, contact Sprint Customer

Service to report the issue for resolution

System Busy

Try Later

The system is experiencing heavy traffic. Please try again later.

Sprint Worldwide Wireless Service

Service

Conflict

This service cannot be enabled because an incompatible service

has already been turned on.

Please Try

Again

An error occurred. Note the error code and try again.

Self Check

Error

A fault was detected with your phone. If this error recurs, note the

error and contact Sprint Customer Service.

Self Check Fail

An operational fault was detected with your phone. Note the

numeric code, turn your phone off, and contact Sprint Customer

Service.

Wrong PIN

You have entered an incorrect SIM PIN number. You have only three

attempts to enter your PIN. After a third unsuccessful attempt, your

phone will be locked and you will have to call Sprint Customer

Service to have it unlocked. Sprint sets the default to PIN off; if you

elect to enable the PIN then you will need to contact Sprint for the

default PIN and PUK.

PIN Blocked

Call Your

Provider

An incorrect SIM PIN was entered three consecutive times. You will

be unable to send or receive calls on your phone. Contact Sprint

Customer Service to obtain the PIN Unblocked Key (PUK) code.

Sprint sets the default to PIN off; if you elect to enable the PIN then

you will need to contact Sprint for the default PIN and PUK.

Insert SIM

Your SIM Card is not being detected. Please check to ensure that

you have inserted the SIM Card.

Check SIM

Card

Please check your SIM card to make sure it is properly inserted.

Sprint Worldwide Wireless Service

Contacting Sprint

If you experience any issues with voice or data services while outside of the United States,

Sprint offers customer support 24 hours a day. In the event that you do experience an issue,

try the following actions:

ⅷ First try powering your device off and then back on; this will force your BlackBerry®

device to reregister with the network.

ⅷ Try manually selecting another network. Information for selecting networks can be found

in the phone guide.

If neither of these actions resolves your issue, you will need to contact customer service

(see below). When calling to report an issue the following information will be beneficial in

trying to resolve your issue as quickly as possible:

ⅷ Your wireless phone number.

ⅷ The city and country you are traveling in.

ⅷ Any error messages that display on your BlackBerry® device or that you heard when

trying to place a call.

ⅷ If the issue is with data, were you able to place voice calls?

ⅷ If the issue is with voice service were you able to access data?

Please call the numbers below if you need assistance:

While in the United States:

ⅷ Call 1-888-226-7212, option 2.

While traveling outside the United States:

ⅷ In GSM mode: press and hold

and then dial 1-817-698-4199, option 2.

ⅷ In CDMA mode: enter the country code and then dial 1-817-698-4199, option 2.

There is no charge for this call from your BlackBerry device.

Sprint Worldwide Wireless Service

From a landline phone when outside the United States:

Sprint Worldwide Customer Support can be reached from a landline phone at 

1-817-698-4199, option 2. Access or connection fees may apply. The toll free numbers below

can also be used to contact Sprint Worldwide Customer Support in the following countries:

Country

From Landline Phone

1-888-226-7212

0800-903200

Anguilla

Barbados

Cayman Islands

Dominica

France

Germany

0800-80-0951

Italy

800-787-986

Mexico

001-877-294-9003

1-800-201-7545

0808-234-6616

Trinidad and Tobago

United Kingdom

This toll-free service is available at ordinary landline and some public pay phones.

This service does not cover any hotel access charges.

Note:

Sprint Worldwide Wireless Service

BlackBerry 9630 Basics and Shortcuts

Navigating Screens

Lock the BlackBerry^®device keyboard

From the Home screen or Applications

list, click Keyboard Lock

Unlock the BlackBerry device keyboard

Lock the BlackBerry device

Press

and press

With a password set (see page 28), from

the Home screen or Applications list, click

Lock

Unlock the BlackBerry device

Return to the previous screen

Return to the Home screen

Click an item

Type your password and press

Press the Escape key (

)

Press the End/Power key (

)

Highlight the item and then click (press)

the trackball

Select multiple items

Press and hold

and roll the trackball

Switch between programs

Press and hold

and press the 

Escape key (

)

Turn the BlackBerry device on or off

Press and hold the End/Power key

(

)

Typing and Editing

Capitalize a letter

Insert a period

Press and hold the letter

Press

twice

Type the alternate character on a key

Insert a symbol

Press

and press the desired key

and type the letter that appears

below the desired symbol

Insert an accented character

Press and hold a letter and roll the

trackball left or right

Select text

Press

and roll the trackball

Select characters

Press and hold

Copy selected text

Cut selected text

Paste selected text

Cancel a selection

Click the trackball and click Copy

Click the trackball and click Cut

Click the trackball and click Paste

Press the Escape key (

)

Fields

To change values in a field, highlight the field, click the

trackball, and click a value.

On an option screen, you can also select an option and

click the trackball. Click Change Option, and then click a

value.

Menus

To view a menu, press

. If there is more than one

available action for the item, a short menu of available

actions is displayed.

To view more available actions for the selected item,

press

or click

Full Menu

Status Indicators

Shift mode

sending data

receiving data

Bluetooth^®on

filed message

Number lock mode

Alt mode

sent message

message is sending

message not sent

alarm set

paired with Bluetooth

device

missed call count

unopened message

opened message

draft message

missed call

unopened message

count

missed calendar

reminder

message with an

attachment

received call

placed call

voicemail message

message is high

priority

roaming

SMS text message

Battery Status Indicators

Full battery power

Low battery power

Charging

Battery Tips

Try the following tips to extend your BlackBerry device’s battery life:

ⅷ Set the BlackBerry device to turn on and turn off automatically.

ⅷ Turn off the connection to a wireless network when you are not in a wireless coverage

area.

ⅷ Delete the original message when you send a reply.

ⅷ Lower the brightness of the backlighting.

ⅷ Turn off the flash in the camera.

ⅷ Send messages to multiple contacts using Add To, Add Cc, or Add Bcc.

ⅷ Charge your BlackBerry device regularly.

ⅷ Store your BlackBerry device in the carry pouch that was included with your BlackBerry

device.

For information about these options, click Help (

) or access your complete user guide

on the BlackBerry^®User Tools CD that was packaged with your BlackBerry device.

Wireless Network Coverage

You must be connected to the Nationwide Sprint Network to begin using many of the 

features of your BlackBerry device. To connect to or disconnect from the network, click

Manage Connections (

). Indicators on the Home screen show the wireless coverage level

for the area in which you are using your BlackBerry device.

You can use the phone, send and receive email messages, PIN messages,

and SMS text messages. You can use the phone and send and receive

email messages or use the browser simultaneously.

You can use the phone, send and receive email messages, PIN messages,

and SMS text messages, and use the browser with a high-speed data

connection.

You can use the phone, send and receive email messages, PIN messages,

and SMS text messages, and use the browser.

You can use the phone and send and receive SMS text messages.

You can only make emergency calls.

Your connection to the wireless network is turned off.

You are not in a wireless coverage area

Shortcuts

Your BlackBerry device offers a number of keyboard shortcuts to help make navigating

your device easier and faster.

Phone Shortcuts

Open the phone screen or make a phone

call

Press

End a call

Press

Turn mute on or off during a call

Press the Mute key on the top of your

BlackBerry device

Turn speakerphone on or off during a call

Press

Change the volume during a call

Dial a letter in a phone number

Press the volume keys up or down

Press and hold

letter key

and then press the

and then type the

Add an extension to a number

Press

and

extension

Open the contact list from the phone

screen

Press and hold

Redial a number

Press

twice

Call voicemail access number

Press and hold

Assign speed dial to a number key

Press and hold an unassigned key and

then select a Contacts entry

Browser Shortcuts

Open a selected link

Press

or click the link

Go to a specific Web page

Insert a period in the Web address field

Press

Insert a slash mark (/) in the Web address

field

and

Go back one page

Exit the browser

Press the Escape key (

)

Press and hold the Escape key (

)

Open the bookmark list

Press

Add a bookmark

Press

Go down one page

Go up one page

Press

and

Message List Shortcuts

Open a selected message

Reply to sender

Press

Reply to all

Forward message

Move to the next unopened message

Press

Move down one screen

Move up one screen

and

Move to the top of the list

Move to the bottom of the list

Compose a message

Press

Display the phone call log

Display the Direct Connect call log

and

Calendar Shortcuts

Go to the next day, week, or month

Go to the previous day, week, or month

Press

and

Move the cursor horizontally in week view Roll the trackball left or right

Move the cursor vertically in month view

Roll the trackball up or down

For the Calendar shortcuts to work in Day view, in the calendar options, set the Enable

Quick Entry field to No.

Note

Frequently Asked Questions

Why does my BlackBerry device not turn on?

ⅷ The power might be off. Press and hold the End/Power key (

ⅷ The battery might not be charged. See “Charge the Battery” on page 7 for more

information.

Why does my BlackBerry device not charge?

ⅷ A connection might not be complete. Check that all cables and plugs are fully inserted

into ports and power outlets. See “Charge the Battery” on page 7 for more information.

ⅷ The battery might not be inserted properly. Remove and reinsert the battery. Verify that

the connectors align. See “Insert the Battery” on page 5 for more information.

ⅷ If you connect your BlackBerry device to your computer to charge (see below), verify that

the computer is turned on. If you connect your BlackBerry device to the computer using

a USB hub, the hub must be self powered to provide enough power to charge your

device.

Can I charge my BlackBerry device by connecting it to my computer?

If you have installed the BlackBerry^®Desktop Software or the BlackBerry^®Device Manager

on your computer, you can connect your BlackBerry device to the computer to charge the

battery.

1. Verify that the computer is turned on.

2. Connect the smaller end of the USB cable to your BlackBerry device.

3. Connect the larger end of the USB cable to an available USB port on your computer.

To find more help with connecting your BlackBerry device to the computer, click 

Help in the BlackBerry Desktop Software to view the BlackBerry Desktop Software

Online Help.

Note

Why can I not send or receive email messages?

Verify that your BlackBerry device is connected to the Nationwide Sprint Network and that

you are in a wireless coverage area. See “Connect to the Nationwide Sprint Network” on

page 9 for more information.

Verify that you have set up a supported email account for use with your BlackBerry device.

See “Choosing Your Email Setup Option” on page 1 1 for more information.

If you are using the BlackBerry^®Internet Service, see the BlackBerry Internet Service Online

Help for more information about email message troubleshooting.

If you continue to be unable to send and receive messages, reset your BlackBerry device

by removing and reinserting the battery.

To find more help with sending and receiving email messages, in the messages list,

click the trackball. Click Help > Email Messages.

Note

Can I integrate my BlackBerry device with a corporate email account if I do not have access to a

BlackBerry Enterprise Server?

If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft

Exchange Server version 5.5 or later and your BlackBerry device does not have access to a

BlackBerry^®Enterprise Server, your system administrator might permit you to install the

BlackBerry^®Desktop Redirector on your computer to integrate your BlackBerry device with

your supported email account.

To integrate your BlackBerry device with a supported email account using the BlackBerry

Desktop Redirector, when you install the BlackBerry Desktop Software, select BlackBerry

Desktop Redirector as your message redirection option. See “Installing the BlackBerry

Desktop Software” on page 32 for more information about installing the BlackBerry

Desktop Software.

Your computer must be on and the BlackBerry Desktop Redirector must be running to

send and receive messages on your BlackBerry device.

Can I set up for email using both the BlackBerry Enterprise Server and BlackBerry Internet

Service?

If your wireless service permits email setup using more than one service, first complete the

steps in “Using the BlackBerry Enterprise Server Option” on page 13, followed by the steps

in “Using the BlackBerry Internet Service Option” on page 12.

Contact Sprint Customer Service for more information about availability and the fees that

might be associated with email setup using both BlackBerry Enterprise Server and

BlackBerry Internet Service.

How do I reset my BlackBerry device?

To reset your BlackBerry device hardware and programs, remove and then reinsert the

battery.

How do I clean the screen?

Clean the screen and your BlackBerry device using only a soft dry cloth. Do not use liquid,

aerosol cleaners, or solvents on or near your BlackBerry device. Disconnect any cables

from the computer and unplug any charging accessories from the electrical outlet before

cleaning.

See the Safety and Product Information booklet for more information about caring for

your BlackBerry device.

Note

Where can I buy accessories for my BlackBerry device?

You can buy approved accessories, including batteries and chargers, for your BlackBerry

device at Sprint Stores or online at:

Ⅲ www.sprint.com – Click on the Accessories link.

Ⅲ www.shopblackberry.com.

Use only those accessories approved by Research In Motion (RIM). Using any

accessories not approved by RIM might invalidate any approval or warranty

applicable to your BlackBerry device, might result in the non-operation of the device,

and may be dangerous.

Note

Where can I download games and ring tones for my BlackBerry device?

Ring tones are available by clicking Media ( ) > Ring Tones > > Download Ring Tones.

Many third-party vendors offer games, ring tones, and other programs for your BlackBerry

device online. You can download new programs using your BlackBerry^®Browser, or

download them using your computer and load them onto your BlackBerry device using the

Application Loader tool of the BlackBerry Desktop Software.

For example, you can visit the following website using the browser on your BlackBerry

device: mobile.blackberry.com.

Your use of third-party products or services shall be governed by and subject to you

agreeing to the terms of separate licenses, if any, for those products or services. Any

third-party products or services that are provided (if applicable) with RIM's products

and services are provided “as is”. RIM makes no representation, warranty or

guarantee whatsoever in relation to the third-party products or services and RIM

assumes no liability whatsoever in relation to the third-party products and services

even if RIM has been advised of the possibility of such damages or can anticipate

such damages.

Note

Why does the screen on my BlackBerry device turn off?

When you do not use your BlackBerry device for a period of time, the screen turns off to

conserve battery power. Press any key to turn the screen on again.

BlackBerry Internet Service – Frequently Asked Questions

How do I change or update the BlackBerry device I want to use with the BlackBerry Internet

Service?

The BlackBerry Internet Service is associated with your particular BlackBerry device. If you

switch BlackBerry devices, you can log in to the BlackBerry Internet Service website at

www.sprint.blackberry.com to update the device PIN that is associated with the BlackBerry

Internet Service. See “Installing the BlackBerry Desktop Software” on page 32 for more

information. See the BlackBerry Internet Service Online Help or contact Sprint for more

information about changing or updating your BlackBerry device.

Why can I not add a supported email address?

Verify that the email account that is associated with the email address that you want to add

supports POP3 or IMAP4. Contact your email provider for more information about the

address types that you can add. See the BlackBerry Internet Service Online Help for more

information about adding supported email addresses.

When I add a supported email address, how does it work with the BlackBerry Internet Service?

When you add a supported email account (up to 10) to the BlackBerry Internet Service, a

link is established between the BlackBerry Internet Service and the email account that is

associated with the email address you have added. This link allows you to send and

receive email messages from your BlackBerry device using the email account that you

have added. Email messages continue to be delivered to the original email account as they

were before you added the email account to the BlackBerry Internet Service. You also see

email messages from the account that you have added in the message list on your

BlackBerry device. Email messages that you read, file, or delete on your BlackBerry device

should be reflected as read, filed, or deleted wirelessly in your email account. Changes that

you make to email messages from another access interface are not reflected on your

BlackBerry device. If you have a Microsoft Exchange or IBM Lotus Domino work email

account, or an IMAP personal email account, email messages that you send from the

BlackBerry device are copied to the Sent Items folder in your supported email account.

www.blackberry.com/support.

Likewise, email messages that you delete from the BlackBerry device are copied to the

Deleted Items folder.

Depending on your email account type or mail implementation, wireless email

reconciliation might not be available for your BlackBerry device.

Note

To synchronize personal information management (PIM) data such as contacts, tasks, and

appointments, you must install the BlackBerry Desktop Software. See “Installing the

BlackBerry Desktop Software” on page 32 for more information.

Where Can I Find More Information?

User Guide

The user guide is only a few clicks away on your BlackBerry device. To learn more about

how to use your BlackBerry device, click Help ( ) from the Home screen.

In any menu on your BlackBerry device, press

associated with the program that you are using.

and then click Help to see help topics

Additional Resources

If you use the BlackBerry Internet Service, log in to your account using a desktop browser.

(See “Installing the BlackBerry Desktop Software” on page 32 for more information.) On the

menu bar, click Help to view the BlackBerry Internet Service Online Help.

If you use the BlackBerry Desktop Software, on the menu bar, click Help to find the

BlackBerry Desktop Manager Help and the BlackBerry User Guide.

For additional BlackBerry device help and troubleshooting information, visit: