Samsung SGH T899M User Manual

SGH-T899M  
User Guide  
About this manual  
Instructional icons  
Warning: situations that could cause injury to yourself or others  
Caution: situations that could cause damage to your device or other equipment  
Note: notes, usage tips, or additional information  
Copyright  
Copyright © 2012 Samsung Electronics  
This guide is protected under international copyright laws.  
No part of this guide may be reproduced, distributed, translated, or transmitted in any form or  
by any means, electronic or mechanical, including photocopying, recording, or storing in any  
information storage and retrieval system, without the prior written permission of Samsung  
Electronics.  
Trademarks  
SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.  
Bluetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.  
®
Wi-Fi , Wi-Fi CERTIFIED , and the Wi-Fi logo are registered trademarks of the Wi-Fi  
Alliance.  
®
All other trademarks and copyrights are the property of their respective owners.  
3
Getting started  
Device layout  
Earpiece  
Proximity/Light  
sensor  
Front camera  
Power button  
Touch screen  
Start button  
Camera button  
Back button  
Microphone  
Search button  
Multipurpose jack  
Headset jack  
Microphone for  
speakerphone  
Flash  
Volume button  
Back cover  
Rear camera  
Speaker  
Main antenna  
6
 
Getting started  
The microphone at the top of the device is active when you use the speakerphone.  
Do not cover the antenna area with your hands or other objects. This may cause  
connectivity problems or drain the battery.  
Do not use a screen protector. It may cause sensor malfunctions.  
Do not allow water to contact the touch screen. The touch screen may malfunction  
in humid conditions or when exposed to water.  
Buttons  
Button  
Function  
Press and hold to turn the device on or off.  
Press and hold for 9-10 seconds to reset the device if it has  
fatal errors or hang-ups, or freezes.  
Power  
Press to lock or unlock the device. The device goes into lock  
mode when the touch screen turns off.  
Back  
Tap to return to the previous screen.  
Press to return to the Start screen.  
Tap to launch Bing search.  
Start  
Search  
Volume  
Camera  
Press to adjust the device volume.  
Press to launch Camera  
.
7
 
Getting started  
Package contents  
Check the product box for the following items:  
Device  
Battery  
Quick start guide  
Use only Samsung-approved software. Pirated or illegal software may cause damage  
or malfunctions, which are not covered by the warranty.  
The items supplied with the device and any available accessories may vary  
depending on the region or service provider.  
The supplied items are designed only for this device and may not be compatible  
with other devices.  
Appearances and specifications are subject to change without prior notice.  
You can purchase additional accessories from your local Samsung retailer. Make  
sure they are compatible with the device before purchase.  
Other accessories may not be compatible with your device.  
Use only Samsung-approved accessories. Malfunctions caused by using  
unapproved accessories are not covered by the warranty service.  
Availability of all accessories is subject to change depending entirely on  
manufacturing companies. For more information about available accessories, refer  
to the Samsung website.  
8
 
Getting started  
Installing the SIM card and battery  
Insert the SIM card provided by the mobile telephone service provider, and the included  
battery.  
Only microSIM cards work with the device.  
Remove the back cover.  
1
Be careful not to damage your fingernails when you remove the back cover.  
Do not bend or twist the back cover excessively. Doing so may damage the cover.  
Insert the SIM card with the gold-coloured contacts facing downwards.  
2
3
Push the SIM card into the slot until it locks in place.  
9
 
Getting started  
Do not insert a memory card into the SIM card slot. If a memory card happens to  
be lodged in the SIM card slot, take the device to a Samsung Service Centre to  
remove the memory card.  
Use caution not to lose or let others use the SIM card. Samsung is not responsible  
for any damages or inconveniences caused by lost or stolen cards.  
Insert the battery.  
4
5
2
1
Replace the back cover.  
2
1
10  
Getting started  
Removing the SIM card and battery  
Remove the back cover.  
1
Pull out the battery.  
2
Push the SIM card until it disengages from the device, and then pull it out.  
3
11  
Getting started  
Charging the battery  
Charge the battery before using it for the first time. Use the charger to charge the battery. A  
computer can be also used to charge the device by connecting them via the USB cable.  
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or  
cables can cause the battery to explode or damage the device.  
When the battery power is low, the device emits a warning tone and displays a low  
battery power message.  
If the battery is completely discharged, the device cannot be turned on  
immediately when the charger is connected. Allow a depleted battery to charge for  
a few minutes before turning on the device.  
Charging with the charger  
Plug the small end of the charger into the multipurpose jack of the device, and plug the large  
end of the charger into an electric socket.  
The phone automatically turns on when the charger is connected and powered.  
12  
 
Getting started  
Connecting the charger improperly may cause serious damage to the device. Any  
damage caused by misuse is not covered by the warranty.  
The device can be used while it is charging, but it may take longer to fully charge  
the battery.  
If the device receives an unstable power supply while charging, the touch screen  
may not function. If this happens, unplug the charger from the device.  
While charging, the device may heat up. This is normal and should not affect the  
device’s lifespan or performance. If the battery gets hotter than usual, the charger  
may stop charging.  
If the device is not charging properly, take the device and the charger to a  
Samsung Service Centre.  
After fully charging, disconnect the device from the charger. First unplug the charger from the  
device, and then unplug it from the electric socket.  
Do not remove the battery before removing the charger. This may damage the  
device.  
To save energy, unplug the charger when not in use. The charger does not have a  
power switch, so you must unplug the charger from the electric socket when not in  
use to avoid wasting power. The device should remain close to the electric socket  
while charging.  
13  
Getting started  
Reducing the battery consumption  
Your device provides options that help you save battery power. By customizing these options  
and deactivating features in the background, you can use the device longer between charges:  
When you are not using the device, switch to sleep mode by pressing the Power button.  
Deactivate the Bluetooth feature.  
Deactivate the Wi-Fi feature.  
Deactivate auto-syncing of applications.  
Decrease the backlight time.  
Decrease the brightness of the display.  
Inserting a memory card  
Your device accepts memory cards with maximum capacity of 64 GB. Depending on the  
memory card manufacturer and type, some memory cards may not be compatible with your  
device.  
Some memory cards may not be fully compatible with the device. Using an  
incompatible card may damage the device or the memory card, or corrupt the data  
stored in it.  
Use caution to insert the memory card right-side up.  
The device supports the FAT and the exFAT file systems for memory cards. To  
ensure compatibility with your device, format your memory card using the device  
before using it in the device (see below). When inserting a card formatted in a  
different file system, the device may not recognize the card.  
Frequent writing and erasing of data shortens the lifespan of memory cards.  
14  
 
Getting started  
Insert a memory card with the gold-coloured contacts facing downwards.  
1
2
Push the memory card into the slot until it locks in place.  
Removing the memory card  
Before removing the memory card, first unmount it for safe removal. On the Start screen,  
scroll left, tap Settings, scroll to system, and then tap phone storage SD card remove  
SD card yes  
.
Push the memory card until it disengages from the device, and then pull it out.  
Do not remove the memory card while the device is transferring or accessing  
information. Doing so can cause data to be lost or corrupted or damage to the  
memory card or device. Samsung is not responsible for losses that result from the  
misuse of damaged memory cards, including the loss of data.  
Formatting the memory card  
A memory card formatted on a computer may not be compatible with the device. Format the  
memory card on the device.  
On the Start screen, scroll left, tap Settings, scroll to system, and then tap phone storage  
SD card format SD card yes  
.
Before formatting the memory card, remember to make backup copies of all  
important data stored on the device. The manufacturer’s warranty does not cover loss  
of data resulting from user actions.  
15  
Getting started  
Turning the device on and off  
When turning on the device for the first time, follow the on-screen instructions to set up your  
device.  
Press and hold the Power button for a few seconds to turn on the device.  
Follow all posted warnings and directions from authorized personnel in areas  
where the use of wireless devices is restricted, such as airplanes and hospitals.  
On the Start screen, scroll left, tap Settings, scroll to system, and then tap airplane  
mode to disable the wireless features.  
To turn off the device, press and hold the Power button, and then drag the lock screen  
wallpaper down.  
Holding the device  
Do not cover the antenna area with your hands or other objects. This may cause connectivity  
problems or drain the battery.  
16  
 
Getting started  
Locking and unlocking the device  
When not in use, lock the device to prevent unwanted operation. Pressing the Power button  
turns off the screen and puts the device into lock mode. The device is automatically locked if  
it is not used for a specified period.  
To unlock the device, press the Power button or the Start button when the touch screen is  
turned off, and then drag the lock screen wallpaper up.  
Adjusting the volume  
Press the Volume button up or down to adjust the ringtone volume, or to adjust the sound  
volume when playing music or video.  
Switching to silent mode  
Use one of the following methods:  
Press and hold the Volume button until the device switches to silent mode.  
Press the Volume button, and then tap  
.
Set the device to alert you to various events in silent mode. On the Start screen, scroll left, tap  
Settings, scroll to system, tap ringtones+sounds, and then drag the Vibrate switch to the  
right.  
17  
 
Basics  
Indicator icons  
The icons displayed at the top of the screen provide information about the status of the  
device. The icons listed in the table below are most common.  
Icon  
Meaning  
No signal  
Signal strength  
Roaming (outside of normal service area)  
Connected to EDGE network  
Connected to 3G (UMTS), HSDPA, HSPA or HSPA+ network *  
Connected to HSDPA, HSPA, or HSPA+ network *  
Connected to LTE network  
Wi-Fi connected  
Bluetooth feature activated  
No SIM card  
Silent mode activated  
Vibration mode activated  
Flight mode activated  
Battery power level  
* Depends on your service provider  
18  
 
Basics  
Using the touch screen  
Use only fingers to use the touch screen.  
Do not allow the touch screen to come into contact with other electrical devices.  
Electrostatic discharges can cause the touch screen to malfunction.  
Do not allow the touch screen to contact water. The touch screen may malfunction  
in humid conditions or when exposed to water.  
To avoid damaging the touch screen, do not tap it with anything sharp and do not  
apply excessive pressure to it with your fingertips.  
Leaving the touch screen idle for extended periods may result in afterimages  
(screen burn-in) or ghosting. Turn off the touch screen when you do not use the  
device.  
Finger gestures  
Tapping  
To open an application, to select a menu item, to press an on-screen button, or to enter a  
character using the on-screen keyboard, tap it with a finger.  
19  
 
Basics  
Dragging  
To move an icon, thumbnail, or preview to a new location, tap and hold it and drag it to the  
target position.  
Double-tapping  
Double-tap on a webpage, map, or image to zoom in on a part. Double-tap again to return.  
Flicking  
Flick left or right to see another panel. Flick up or down to scroll through a webpage or a list,  
such as contacts.  
20  
Basics  
Pinching  
Spread two fingers apart on a webpage, map, or image to zoom in on a part. Pinch to zoom  
out.  
Rotating the screen  
Many applications allow display in either portrait or landscape orientation. Rotating the  
device causes the display to automatically adjust to fit the new screen orientation.  
Some applications do not allow screen rotation.  
Some applications display a different screen depending on the orientation.  
21  
 
Basics  
Start screen  
The Start screen is the starting point to access all of the device’s features. It displays indicator  
icons, shortcuts to applications, and others.  
Rearranging items  
Adding an application tile  
On the Start screen, scroll left, tap and hold an application icon, and then tap pin to start  
.
Movinga tile  
Tap and hold a tile and drag it to a new location.  
Resizing a tile  
Tap and hold a tile, and then tap to enlarge it or to reduce it. To return it to the original  
size, tap  
.
Removing a tile  
Tap and hold a tile, and then tap  
.
Using applications  
This device can run many different types of applications, ranging from media to Internet  
applications.  
Opening an application  
On the Start screen or the Applications screen, tap an application icon to open it.  
Tap  
to search for an application.  
22  
 
Basics  
Switching between applications  
Tap and hold  
to view all running applications, and then select one from the applications.  
Closing an application  
Close applications not in use to save battery power and maintain device performance.  
Tap and hold , select an application, and then tap  
to close it.  
Applications screen  
The Applications screen displays icons for all applications, including any new applications  
installed.  
On the Start screen, scroll left to open the Applications screen.  
Installing applications  
Use application stores, such as Store, to download and install applications.  
Uninstalling applications  
Tap and hold an application, and then tap uninstall  
.
Default applications that come with the device cannot be uninstalled.  
23  
 
Basics  
Help+Tips  
Use this application to access help information and tips about how to use the device.  
Tap Help+Tips on the Applications screen.  
Use one of the following:  
help: Select a topic to access help information.  
tips: Select a topic to access useful tips.  
Entering text  
Use the Qwerty keyboard or the voice input feature to enter text.  
Text entry is not supported in some languages. To enter text, you must change the  
input language to one of the supported languages.  
Using the Qwerty keyboard  
Enter uppercase.  
Delete a preceding character.  
Break to the next line.  
Enter numerals and punctuation  
marks.  
Enter a space.  
Cycle through language  
keyboards.  
Enter emoticons.  
Entering uppercase  
Tap before entering a character. For all caps, tap it twice.  
24  
 
Basics  
Changing language keyboards  
You must add language keyboards to enter text in other languages. On the Applications  
screen, tap Settings, scroll to system, tap keyboard add keyboards, and then select the  
language keyboards you want to use.  
Tap the language key to change language keyboards.  
Entering text by voice  
Tap  
, speak into the microphone, and then tap go.  
or press and hold  
Copying and pasting  
Tap over text, drag to select more or less text, and then tap to copy. The selected text is  
copied to the clipboard.  
To paste it into a text entry field, place the cursor at the point where it should be inserted, and  
then tap  
.
Connecting to a Wi-Fi network  
Connect the device to a Wi-Fi network to use the Internet. (p. 61)  
Turning Wi-Fi on or off  
On the Applications screen, tap Settings, scroll to system, tap WiFi, and then drag the WiFi  
networking switch to the right to turn it on. Drag the switch left to turn it off.  
Turn off Wi-Fi to save the battery when not in use.  
25  
 
Basics  
Joining Wi-Fi networks  
On the Applications screen, tap Settings, scroll to system, tap WiFi, and then drag the WiFi  
networking switch to the right.  
Select a network from the list of detected Wi-Fi networks, enter a password if necessary, and  
then tap done. Networks that require a password are indicated as secured networks. After the  
device connects to a Wi-Fi network, the device will automatically connect to it any time it is  
available.  
Adding Wi-Fi networks  
If the desired network does not appear in the networks list, tap advanced at the bottom of  
the networks list. Tap , enter the network name in Network name, select the security type  
and enter the password if it is not an open network, and then tap add  
.
Setting up accounts  
Microsoft applications, such as Store, require a Microsoft account. Create Microsoft accounts  
to have the best experience with the device.  
Adding accounts  
Follow the instructions that appear when opening a Microsoft application without signing in  
to set up a Microsoft account.  
To sign in with a Microsoft account, on the Applications screen, tap Settings, scroll to system  
,
and then tap email+accounts add an account Microsoft account. After that, follow  
on-screen instructions to complete the account setup. More than one Microsoft account can  
be used on the device.  
Removing accounts  
On the Applications screen, tap Settings, scroll to system, tap email+accounts, tap and hold  
the account to remove, and then tap delete  
.
26  
 
Basics  
Transferring files  
Move audio, video, image, or other types of files from the device to the computer, or vice  
versa.  
The following file formats are supported by some applications. Some file formats are  
not supported, depending on the version of the device’s software.  
Music: m4a, m4b, wma, and mp3  
Image: bmp, gif, jpg, and png  
Video: m4v, mp4, avi, mov, dvr-ms, and wmv  
Document: doc, docx, xls, xlsx, ppt, pptx, pdf, and txt  
Connecting as a media device  
Connect the device to a computer via the USB cable. The device’s internal memory and the  
memory card in the device both appear on the computer as removable storage devices.  
Connect the device to the computer using the USB cable.  
1
Transfer files between your device and the computer.  
2
27  
 
Basics  
Securing the device  
Prevent others from using or accessing personal data and information stored in the device by  
using the security features. The device requires a preset password whenever unlocking it.  
Setting a password  
On the Applications screen, tap Settings, scroll to system, tap lock screen, and then drag  
the Password switch to the right. Enter four numbers, and then enter the password again to  
verify it.  
Unlocking the device  
Turn on the screen by pressing the Power button or the Start button, and enter the password.  
If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it.  
Updating the device  
The device is set to download and install updates automatically. To check for available  
updates manually, on the Applications screen, tap Settings, scroll to system, and then tap  
phone update check for updates  
.
28  
 
Communication  
Phone  
Use this application to make or answer a call.  
Tap Phone on the Applications screen.  
Making calls  
Making a call  
Use one of the following methods:  
history: Make a call from the history of incoming and outgoing calls.  
: Enter the number using the keypad, and then tap call  
.
: Make a call from the contacts list.  
Finding contacts  
Tap , enter a name, phone number, or email address to find a contact in the contacts list. As  
characters are entered, predicted contacts appear. Select one to place a call to it.  
Making an international call  
Tap and hold 0 until the  
+
sign appears. Enter the country code, area code, and phone  
number, and then tap call  
.
29  
 
Communication  
During a call  
The following actions are available:  
hold: Hold a call. Tap hold again to retrieve the held call.  
add call: Dial a second call.  
answer: Answer a second call. The first call is automatically placed on hold. This feature is  
available only if the call waiting service is active.  
: Open the keypad.  
speaker: Activate the speakerphone. Keep the device away from your ears when using  
the speakerphone.  
mute: Turn off the microphone so that the other party cannot hear you.  
merge calls: Make a multiparty call when connected to two calls. Repeat this to add more  
parties. This feature is available only if the multiparty call service is active.  
TAP TO SWAP: Switch between two calls.  
Adding contacts  
To add a phone number to the contacts list from the keypad, enter the number and tap save  
.
Receiving calls  
Answering a call  
When a call comes in, tap answer, or press the headset button.  
If the call waiting service is active, another call can be answered. When the second call is  
answered, the first call is put on hold.  
30  
Communication  
Rejecting a call  
When a call comes in, tap ignore, or press and hold the headset button.  
Automatically rejecting calls from unwanted numbers  
On the Applications screen, tap Settings, scroll to system, tap call blocking, and then enter a  
number or select one from the contacts list.  
Missed calls  
If you have missed calls, the number of missed calls appears on the Start screen. Tap the  
Phone tile to view the list of missed calls.  
Call waiting  
Call waiting is a service provided by the service provider. A user can use this service to  
suspend a current call and switch to an incoming call.  
To make use of this service, on the Applications screen, tap Settings, scroll to system, and  
then tap additional call settings call waiting  
.
Call forwarding  
The device can be set to send incoming calls to a specified number.  
On the Applications screen, tap Settings, scroll to system, tap additional call settings call  
forwarding. Fore each condition that you want calls to be forwarded, drag the switch to the  
right, enter a number and tap save  
.
31  
Communication  
Ending a call  
Tap end call to end a call. Or press the headset button.  
People  
Use this application to manage contacts, including phone numbers, email addresses, and  
others.  
Tap People on the Applications screen.  
Managing contacts  
Creating a contact  
In all, tap , and then enter contact information.  
Editing a contact  
Tap  
.
Deleting a contact  
Tap and hold the contact name and select delete  
.
Searching for contacts  
Use one of the following search methods:  
Scroll up or down the contacts list.  
Tap and enter search criteria.  
32  
 
Communication  
Once a contact is selected, tap a phone number to make a call, or take one of the following  
actions.  
text: Compose a message.  
send email: Compose an email.  
Importing and exporting contacts  
Syncing with Microsoft accounts or social network sites  
If a contact is added or deleted on the device, it is also added to or deleted from the Microsoft  
or SNS accounts, and vice versa.  
Importing contacts  
Tap  
settings import SIM contacts. Select contacts to import, and then tap import.  
Viewing posts from social network sites  
In what’s new, tap  
refresh, and then select a post.  
To add a comment, tap  
.
33  
Communication  
Contact groups  
Adding a new group  
In together, tap  
Group, enter a group name, and then tap  
.
Adding contacts to a group  
In together, select a group, and then tap  
.
Managing groups  
Select a group, and then take one of the following actions:  
: Add the group to the Start screen.  
rename: Rename the group.  
delete: Delete the group.  
Sending a message or email to a group’s members  
Select a group, and then tap text or send email  
.
Messaging  
Use this application to send text messages (SMS) or multimedia messages (MMS).  
Tap Messaging on the Applications screen.  
You may incur additional charges for sending or receiving messages while you are  
outside your home service area. For details, contact your service provider.  
34  
 
Communication  
Sending messages  
In threads, tap , add recipients, and then enter a message.  
Use the following methods to add recipients:  
Enter a phone number.  
Tap , and then select a contact.  
Use the following method to make a multimedia message:  
Tap , and attach pictures, videos, your location, voice notes or contacts.  
Viewing incoming messages  
Incoming messages are grouped into message threads by contact.  
Select a contact to view the person’s message.  
Listening to a voice message  
Tap phone  
, and then follow the instructions from your service provider.  
Email  
Use this application to send or view email messages.  
Setting up email accounts  
Set up an email account when opening Email for the first time.  
On the Start screen, tap , enter the email address and password, and then follow on-screen  
instructions to complete the setup. The new email account is added to the Start screen and  
the Applications screen.  
To set up another email account, on the Applications screen, tap Settings, scroll to system  
,
and then tap email+accounts add an account  
.
35  
 
Communication  
Sending messages  
On the Applications screen, tap the email account to use, and then tap . Enter recipients,  
subject, and message, and then tap  
.
Tap to add a recipient from the contacts list.  
Tap  
show cc & bcc to add more recipients.  
Tap to attach images.  
Reading messages  
On the Applications screen, select an email account to use, and new messages are retrieved.  
To manually retrieve new messages, tap  
.
Tap a message to read.  
Tap an attachment to open it. Tap  
save to phone to save it.  
ChatON  
Use this application to chat with any device that has a mobile phone number.  
Tap ChatON on the Applications screen.  
Create the buddies list by entering phone numbers or email addresses of Samsung accounts,  
or selecting buddies from the list of suggestions.  
Select a buddy to start chatting.  
36  
 
Web & network  
Internet Explorer  
Use this application to browse the Internet.  
Tap Internet Explorer on the Applications screen.  
Viewing webpages  
Tap the address field, enter the web address, and then tap  
.
Opening a new page  
Tap  
tabs  
.
To go to different page, tap  
tabs, and tap the page to select it.  
Bookmarks  
To bookmark the current webpage, tap  
add to favorites.  
To open a bookmarked webpage, tap  
favorites  
.
37  
 
Web & network  
History  
Tap  
recent to open a webpage from the list of recently-visited webpages. To clear the  
history, tap  
.
Links  
Tap and hold a link on the webpage to open it in a new page, share, or copy.  
Sharing webpages  
To share a webpage address with others, tap  
share page.  
Bluetooth  
Bluetooth creates a direct wireless connection between two devices over short distances. Use  
Bluetooth to exchange data or media files with other devices.  
Samsung is not responsible for the loss, interception, or misuse of data sent or  
received via the Bluetooth feature.  
Always ensure that you share and receive data with devices that are trusted and  
properly secured.  
If there are obstacles between the devices, the operating distance may be reduced.  
Some devices, especially those that are not tested or approved by the Bluetooth  
SIG, may be incompatible with your device.  
Do not use the Bluetooth feature for illegal purposes (for example, pirating copies  
of files or illegally tapping communications for commercial purposes). Samsung is  
not responsible for the repercussion of illegal use of the Bluetooth feature.  
To activate Bluetooth, on the Applications screen, tap Settings, scroll to system, tap  
Bluetooth, and then drag the Status switch to the right.  
38  
 
Web & network  
Pairing with other Bluetooth devices  
On the Applications screen, tap Settings, scroll to system, tap Bluetooth, drag the Status  
switch to the right, and detected devices are listed. Select the device you want to pair with,  
and then accept the auto-generated passkey on both devices to confirm.  
Sending and receiving data  
Many applications support data transfer via Bluetooth. An example is Photos. Open Photos  
,
select an image, tap  
share... Bluetooth, and then select one of the paired Bluetooth  
devices. After that, accept the Bluetooth authorization request on the other device to receive  
the image.  
When your device receives data from other devices, it saves the files to an appropriate  
application or folder according to their type.  
39  
Media  
Music+Videos  
Use this application to listen to music and play videos or podcasts.  
Tap Music+Videos on the Applications screen.  
Some file formats are not supported depending on the device’s software version.  
Some files may not play properly depending on the encoding used.  
Playing music  
Select a music category, and then select a song to play.  
Pause and resume playback.  
Restart the currently-playing  
song or skip to the previous  
song. Tap and hold to move  
backwards quickly.  
Skip to the next song. Tap and  
hold to move forwards quickly.  
Rate the current song.  
Turn on shuffle.  
Change the repeat mode.  
Open the playlist.  
Open the list of other options.  
40  
 
Media  
Creating music playlists  
Make a selection of songs to play.  
While playing a song, tap  
save as playlist, enter a title, and then tap  
.
Playing videos  
Select a video category, and then select a video to play.  
Playing podcasts  
Select a podcast category, and then select a podcast an episode.  
Camera  
Use this application to take photos or videos.  
Use Photos to view photos and videos taken with the device’s camera. (p. 45)  
Press the Camera button or tap Camera on the Applications screen.  
The camera automatically shuts off when unused.  
41  
 
Media  
Camera etiquette  
Do not take photos or videos of other people without their permission.  
Do not take photos or videos where legally prohibited.  
Do not take photos or videos in places where you may violate other people’s privacy.  
Taking photos  
Taking a photo  
Press the Camera button to take the photo.  
Change the camera  
settings.  
Switch to video  
mode.  
Open the image  
viewer to display  
photos.  
Switch between the  
front and rear  
camera.  
Change the flash  
setting.  
Use other lenses.  
Taking videos  
Taking a video  
Tap , and then press the Camera button to take a video. To stop recording, press the  
Camera button again.  
42  
Media  
Recording mode  
Change the camera  
settings.  
Swtich to still mode.  
Open the video  
player to play videos.  
Switch between  
front and rear  
camera.  
Use other lenses.  
Zooming in and out  
Spread two fingers apart on the screen to zoom in, and pinch to zoom out.  
The zoom in/out effect is not available while shooting video.  
43  
Media  
Configuring settings for Camera  
Tap  
photo settings or video settings. Not all of the following options are available  
in both still camera and video camera modes. The available options vary depending on the  
mode used.  
Focus Mode: Select a focus mode. Normal (default) is camera-controlled. Macro is for  
very close objects.  
Anti-Shaking: reduces image blur due to movement of the camera.  
White Balance: Select an appropriate white balance, so images have true-to-life colour.  
The settings are designed for specific lighting situations.  
ISO: Select an ISO value. This controls camera light sensitivity. It is measured in film-  
camera equivalents. Low values are for stationary or brightly-lit objects. Higher values are  
for fast-moving or poorly-lit objects.  
EV: Adjusts the brightness level of the image. Select 0 for normal, 1 or 2 to increase  
brightness, -1 or -2 to decrease brightness.  
Effects: Apply a special effect such as Sepia tone or Mono (black and white) .  
Auto Contrast: Improves clarity when illumination intensity varies excessively within the  
image.  
Photo resolution Video resolution: Select the resolution option.  
/
Using Bing Vision  
Tap  
Bing Vision to scan codes to view more information, or to extract text from  
documents.  
Scanning a code  
Aim the rear camera at a code. After the code is scanned automatically, tap the code number  
to view information.  
Scanning a document  
Aim the rear camera at a document, and then tap scan text. Select a word, and then tap  
translate to view the definition of the word.  
To search the web with a keyword, tap search  
.
44  
Media  
Photos  
Use this application to view images and videos.  
Tap Photos on the Applications screen.  
Some file formats are not supported, depending on the software installed on the  
device.  
Some files may not play properly depending on how they are encoded.  
Viewing images  
Launching Photos displays available folders. When another application, such as Email, saves  
an image, the download folder is automatically created to contain the image. Select a folder  
to open it, and then tap an image to view it in full screen.  
Scroll left or right to view the next or previous image.  
Zooming in and out  
Use one of the following methods to zoom in an image:  
Double-tap anywhere to zoom in.  
Spread two fingers apart on any area to zoom in. Pinch to zoom out, or double-tap to  
return.  
Playing videos  
Video files show the icon on the preview. Select a video to watch it, and Music+Videos  
launches.  
45  
   
Media  
Editing images  
When viewing images, tap  
and use the following functions:  
edit: Edit the image.  
add to favorites: Add the image to favourites.  
save to SkyDrive: Upload the image to the SkyDrive storage. This feature may be labelled  
differently depending on the account settings.  
apps...: See available image editors.  
Deleting images  
Use one of the following methods:  
In a folder, tap  
select images by ticking, and then tap  
.
,
When viewing an image, tap  
delete  
.
Sharing images  
Use one of the following methods:  
In a folder, tap , select images by ticking, and then tap to send them to others.  
When viewing an image, tap  
share... to send it to others.  
Setting as wallpaper for the lock screen  
When viewing an image, tap  
set as lock screen to set the image as wallpaper for the  
lock screen.  
46  
Media  
Live Wallpaper  
Use this application to allow the wallpaper to change periodically on the lock screen.  
Tap Live Wallpaper on the Applications screen.  
Tap choose picture, select a folder, select images, and then tap . To take a photo to add it to  
the slideshow, tap  
.
Tap yes to set the live wallpaper.  
Photo Editor  
Use this application to improve your images and apply various special effects.  
Tap Photo Editor on the Applications screen.  
To open an image, select one of the following:  
: Select from among the images saved in the device.  
: Take a photo to edit.  
To finish, tap  
ok.  
47  
 
Media  
Now  
Use this application to get weather forecasts, recent news articles, or stock information.  
Tap Now on the Applications screen.  
Viewing weather information  
Scroll to weather to view the current weather and forecast.  
To add the current location, tap  
Add a city  
.
To add other locations, tap  
Add a city.  
To update weather forecast, tap  
.
Reading news articles  
Scroll to news to view the news articles. Select an article to read.  
To add a news category, tap  
Add a category.  
Viewing stock information  
Scroll to stocks to view stock information. Select a stock to monitor.  
To add a stock item, tap  
Add a stock.  
Checking currencies  
Scroll to currency to view currency information. Select a currency to check.  
To add a currency, tap  
Add currency.  
Viewing top tweets  
Top Tweets algorithmically selects some of the most interesting tweets spreading across  
Twitter.  
Scroll to top tweets. Select a post to view.  
To select a region to view Twitter posts, tap  
Add a country.  
48  
 
Application & media stores  
Store  
Use this application to purchase and download applications and games that are able to run  
on the device.  
Tap Store on the Applications screen.  
This application may not be available depending on the region or service provider.  
Installing applications  
Browse applications by category, or tap to search with a keyword.  
Select an application to view information. To download it, tap install. If there is a charge for  
the application, tap buy, and follow on-screen instructions to complete the purchase process.  
When a new version is available for any installed application, an update icon appears  
at the top of the screen to alert you to the update.  
49  
 
Application & media stores  
Games  
Use this application to purchase and download games.  
Tap Games on the Applications screen.  
This application may not be available depending on the region or service provider.  
Scroll to collection, and then select a game. To download more games, tap get more games  
.
To access Xbox game services, scroll to xbox, and then sign in to your Xbox account.  
Music Hub  
Use this application to purchase and download songs.  
Tap Music Hub on the Applications screen.  
This application may not be available depending on the region or service provider.  
Tap , and then enter a keyword to search for. Select one from the list of search results.  
To buy an album, select an album, tap , and then follow on-screen instructions to complete  
the purchase process.  
50  
 
Utilities  
OneNote  
Use this application to create a note using images and voice recordings.  
Tap OneNote on the Applications screen.  
Composing notes  
Tap , and then enter a note.  
To create a task list, tap  
To create a bulleted list, tap  
To insert an image, tap  
To insert a voice recording, tap  
.
.
.
.
The note is automatically saved when you exit.  
Browsing notes  
Browse notes by scrolling up or down.  
To search for a note, tap  
To delete notes, tap  
.
select pages  
.
51  
 
Utilities  
Viewing a note  
Tap the note to open it.  
To send the note to others, tap  
share...  
To add the note to the Start screen, tap  
pin to start.  
To delete the note, tap  
delete.  
To edit the note, tap the screen.  
To play the voice recording, tap  
.
52  
Utilities  
Calendar  
Use this application to manage events and tasks.  
Tap Calendar on the Applications screen.  
Creating appointments or tasks  
In day or agenda, tap , and then enter the appointment details. Enter a Subject and  
Location, specify which calendar to use or sync with, and enter the appointment details. To  
add more details, such as how often the event repeats or when an advance alert for the event  
appears, tap more details  
.
In to-do, tap , and then enter a task.  
To add a brief event description directly in the calendar, tap a time slot.  
Deleting events  
Select an event, and then tap  
.
53  
 
Utilities  
Family Story  
Use this application to share your stories with people.  
Tap Family Story on the Applications screen.  
Adding members to your family  
Tap , and then invite members.  
Creating stories  
Tap , select a story category, enter details, and then tap to share the story.  
Viewing stories  
In Cover Story, select an image.  
Tap Go to story of the day to view stories by date.  
To add a comment on a story, tap Tap to add comment  
.
54  
 
Utilities  
MiniDiary  
Use this application to create a diary using images, text, and even geolocators.  
Tap MiniDiary on the Applications screen.  
Writing diary  
Tap to create a diary entry.  
Change today's date.  
Select weather type.  
Select or take an image to add.  
Select a place on the map to  
add.  
Enter text.  
Select or take an image to add.  
Insert a drawing.  
Insert a voice recording.  
Reading diary  
Tap an entry to read it.  
Scroll left or right to view the previous or next entry.  
To search for an entry, tap  
To sort entries by date or location, scroll to Date or Location  
To send diary to others or share it, tap the entry and then tap  
.
.
.
55  
 
Utilities  
Office  
Use this application to edit documents in various formats, including spreadsheets and  
presentations.  
Tap Office on the Applications screen.  
Creating documents  
In recent, tap , and then select a document type.  
Use the editing toolbar at the bottom of the screen to edit the document.  
To finish, tap  
save, enter a filename, select a storage location, and then tap save  
.
Reading documents  
In places, tap phone or email, and then select a file to open.  
Downloading documents  
Create a SkyDrive or Office 365 account to access online document storage.  
In places, tap SkyDrive or Office 365  
.
To download a document from the website, open the document, tap  
then save it to the device.  
save as..., and  
56  
 
Utilities  
Alarms  
Use this application to set wake-up calls and alarms for important events.  
Tap Alarms on the Applications screen.  
Turn this alarm on or off.  
Setting alarms  
Tap , set a time for the alarm to go off, select days for the alarm to repeat, select an alarm  
ringtone, and then tap  
.
Stopping alarms  
Tap dismiss to stop an alarm. Tap snooze to repeat the alarm after a specified length of time.  
Deleting alarms  
Select an alarm, and then tap  
.
57  
 
Utilities  
Calculator  
Use this application for simple or complex calculations.  
Tap Calculator on the Applications screen.  
Rotate the device to landscape orientation to display the scientific calculator.  
Wallet  
Wallet for Windows Phone lets you store digital versions of your credit or debit cards, loyalty  
cards, membership cards, and coupons.  
Tap Wallet on the Applications screen.  
Adding credit or debit card information  
In all, tap , select a card type, and then enter card information.  
Adding the purchase history  
In deals, tap  
add deal info, and then enter deal information.  
Setting a Wallet PIN  
Tap  
Enter at least four numbers and enter the password again to verify it.  
Tick Use Wallet PIN to protect music, app, and in-app purchases  
settings+pin drag the Wallet PIN switch to the right.  
.
58  
 
Travel & local  
Maps  
Use this application to pinpoint the location of the device, search for places, or get directions.  
Tap Maps on the Applications screen.  
This application may not be available depending on the region or service provider.  
Searching for locations  
Tap , enter an address, and then tap . Select a location to view the detailed location  
information.  
Once the location is found, use the following icons:  
: Get direction for the location.  
: View current location.  
Getting directions for a destination  
Tap , enter starting and ending locations, and then tap  
.
59  
 
Settings  
About Settings  
Use this application to configure the device, set application options, and add accounts.  
Tap Settings on the Applications screen.  
system  
Change the settings for the device’s system.  
ringtones+sounds  
Ringer: Activate silent mode to mute all sounds, except media sounds and alarm  
ringtones.  
Vibrate: Set when the device vibrates for notification events.  
Ringtone: Select a ringtone to alert you to incoming calls.  
get more: Opens website whre you can download additional ringtones.  
New text or IM: Select a ringtone to alert you to incoming text messages or instant  
messages.  
New voicemail: Select a ringtone to alert you to incoming voicemails.  
New email: Select a ringtone to alert you to incoming emails.  
Play a sound for: Set the device to sound for various events.  
theme  
Background: Select a background colour.  
Accent color: Select a colour for the highlight.  
60  
 
Settings  
email+accounts  
Add or view email and SNS accounts.  
internet sharing  
Use the portable Wi-Fi hotspot to share the device’s mobile network connection with  
computers or other devices through the Wi-Fi network.  
lock screen  
Background: Select an image to display when the screen is locked.  
Show artist when playing music: Set to show artist information of the currently-playing  
song on the lock screen.  
Choose an app to show detailed status: Select an application to display detailed status  
on the lock screen.  
Choose apps to show quick status: Select applications to display brief status on the lock  
screen.  
Screen times out after: Set the length of time the device waits before turning off the  
display’s backlight when inactive.  
Password: Set a password to unlock the screen.  
WiFi  
WiFi networking: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the  
Internet or other network devices.  
advanced  
:
Notify me when new networks are found: Set the device to detect open Wi-Fi  
networks and alert you when available.  
Automatically connect to Wi-Fi hotspots: Automatically connect to available Wi-Fi  
networks when available  
Send information about WiFi connections to help discover nearby WiFi: Set the  
device to send information about the current Wi-Fi network to Microsoft.  
61  
 
Settings  
Bluetooth  
Turn the Bluetooth wireless feature on or off.  
tap+send  
Activate the NFC sharing to send data, such as images, websites, and contacts, to NFC-  
enabled devices. When you touch the back of your device to the back of another device, the  
selected data is sent to the other device automatically.  
Your device also allows you to read near field communication (NFC) tags that contain  
information about products.  
The battery contains a built-in NFC antenna. Handle the battery carefully to avoid  
damaging the NFC antenna. .  
If the screen is locked, your device will not read NFC tags or receive data. .  
airplane mode  
This disables all wireless functions on your device. You can use only non-network services.  
cellular  
Data connection: Use to allow packet switching data networks for network services.  
Data roaming options: Use the device to connect to another network when you are  
roaming or your home network is not available.  
Highest connection speed: Select a speed for connecting to the mobile network.  
Network selection: Select a network selection method.  
add internet apn: Set up access point names (APNs) for the Internet.  
add mms apn: Set up access point names (APNs) for multimedia messages.  
sim applications: Access a variety of additional services offered by the service provider.  
Depending on your SIM card, this option may be available but labeled differently.  
62  
Settings  
location  
Activate the GPS feature and make your current location available to any apps you’ve allowed  
to access it.  
kid’s corner  
Set to limit children’s access to media files or applications.  
Activating kid’s corner  
Drag the Kid’s Corner switch to the right to activate kids corner. Select files or applications to  
use in children’s corner, and then tap  
.
Accessing kid’s corner  
On the Settings screen, tap launch kid’s corner. You can also scroll left on the lock screen, and  
then drag the lock screen wallpaper upwards. When the screen is turned off, kids corner is  
closed.  
battery saver  
Battery Saver: Activate power-saving mode to reduce battery consumption.  
advanced: Select a power level at which the device automatically switches to power-  
saving mode.  
phone storage  
View memory information for your device and memory card, format a memory card, and  
change storage locations for music, video and pictures.  
Formatting a memory card permanently deletes all data from it.  
The actual available capacity of the internal memory is less than the specified  
capacity because the operating system and default applications occupy part of the  
memory.  
63  
Settings  
backup  
Set to back up settings and application data to the Microsoft server.  
date+time  
Access and alter the following settings to control how the device displays the time and date.  
If the battery remains fully discharged or removed from the device, the time and date  
is reset.  
24-hour clock: Display time in 24-hour format.  
Set automatically: Automatically update the time when moving across time zones.  
Time zone: Select the home time zone.  
Date: Set the current date manually.  
Time: Set the current time manually.  
brightness  
Automatically adjust: Set to automatically adjust the brightness of the display.  
Level: Set the brightness of the display.  
64  
Settings  
keyboard  
Change the settings for text input. Some options may not be available depending on the  
selected language.  
Keyboard  
:
Suggest text: Set the device to predict words according to input and display word  
suggestions.  
Highlight misspelled words: Set the device to automatically highlight misspelt  
words.  
Correct misspelled words: Set the device to automatically correct misspelt words.  
Insert a space after selecting a suggestion: Set the device to insert a space after you  
select a word from the suggestions list.  
Insert a period after double-tapping the SPACEBAR: Set the device to insert a full  
stop when you double-tap the space bar.  
Capitalize the first letter of a sentence: Set the device to automatically capitalize  
the first character after a final punctuation mark, such as a period, question mark, or  
exclamation mark.  
advanced  
:
reset suggestions: Delete words added to the suggestions list.  
Improve suggestions by sending information about my keyboard usage to  
Microsoft: Set the device to send feedback about how you use the keyboard to  
Microsoft.  
65  
Settings  
language+region  
Phone language: Select a display language for all menus and applications.  
Country/Region: Select a country or a region for the display format.  
Regional format: Select a region for the display format. This option affects the time and  
date format or units.  
Browser & search language: Select a language for web browsing and searching.  
ease of access  
Text size: Change the font size.  
High contrast: Reverse the display colours to improve visibility.  
Screen magnifier: Magnify the screen by double-tapping with two fingers.  
TTY/TDD: Allows use of a special TTY text device by who are deaf or hard of hearing.  
speech  
Use Speech when the phone is locked: Set to activate the voice recogniser feature even  
if the device is locked.  
Play audio confirmations: Set the device to provide audible confirmation for voice  
recognition.  
Read aloud incoming text messages: Set the condition for activating the text-to-speech  
feature when you have an incoming message.  
Text to Speech voice: Select a voice type for the text-to-speech feature.  
Speech language: Select a language for the text-to-speech feature.  
Enable Speech Recognition Service: Set the speech synthesis engine to be used for  
spoken text.  
66  
Settings  
find my phone  
Set to allow control of your lost or stolen device remotely via the Internet. To use this feature,  
you must sign in to your Microsoft account.  
phone update  
check for updates: Check for new updates and update device software.  
Tell me when updates are available for my phone: Set the device to alert you when new  
updates are available.  
Automatically download updates if my data settings allow it: Set the device to  
automatically update software when new updates are available and the device’s network  
settings allow updates.  
company apps  
Set to allow access to business resources according to the security policy used by your  
company. When you set up an account, your company’s IT administrator will be able to  
encrypt your USB storage and memory card or delete sensitive data remotely if your device is  
lost or stolen.  
about  
Access device information, or reset settings to the factory default values and delete all data.  
Caution: performing a factory reset deletes all downloaded applications and data  
stored on your device.  
feedback  
Set the device to send phone usage feedback to help improve Windows mobile products.  
67  
Settings  
additional call settings  
call forwarding: Divert incoming calls to another number.  
call waiting: Allow incoming call alerts when a call is in progress.  
advanced text messages  
Set to receive cell broadcast messages.  
call blocking  
Reject calls from specified phone numbers automatically. Add phone numbers to the reject  
list.  
contacts import  
Import contacts from another device via Bluetooth.  
extra settings  
Auto display intensity: Set to save power by adjusting the background colour.  
Echo cancellation: Set to remove echoing to improve audio quality.  
Audio output mode: Set to use the dock speaker when the device is connected to a car  
or desktop dock.  
Haptic feedback: Set the device to vibrate when you tap the buttons on the keypad.  
68  
Settings  
applications  
Change the settings for managing applications.  
background tasks  
View a list of running applications, or set an application to stop running in the background.  
games  
Connect with Xbox: Set to upload game scores and achievements to Xbox Live.  
Sync game requests: Set to pair with other devices automatically for playing multiplayer  
games on Xbox LIVE.  
Show game notifications: Set the device to alert you when you receive notifications  
from Xbox LIVE.  
Internet Explorer  
Website preference: Select a display mode for the web browser.  
Use address bar button for: Select a function to launch with the address bar button.  
delete history: Delete the data, files, and history that have been saved while you were  
browsing the Internet.  
advanced settings: Configure advanced settings for the web browser.  
maps  
Use my location: Set to use the location information for better search results.  
download maps: Download the map to view it offline.  
check for updates: Check for map updates.  
delete history: Delete the data and history that have been saved while you were  
searching for locations.  
69  
 
Settings  
messaging  
Text message backup: Set to back up text messages to the Microsoft account.  
SMS delivery confirmation: Set the network to inform you when your text messages are  
delivered.  
MMS delivery confirmation: Set the network to inform you when your multimedia  
messages are delivered.  
Send MMS acknowledgement: Set the network to inform senders when you receive  
multimedia messages from them.  
Group text: Set to group messages into threads.  
SMS center number: Displays the number used to send and receive messages. Do not  
change the number unless advised to do so by your service provider.  
add mms apn: Set up access point names (APNs) for multimedia messages.  
music+videos  
Connect with Xbox Music: Set to synchronise music files with Xbox Music.  
Xbox Music cloud collection: Set to automatically download the Xbox music collection.  
suggestions: Set the device to suggest more applications from the Microsoft server.  
70  
Settings  
Office  
User name: Enter a user name to identify yourself in comments, notes and document  
tracking.  
Open SharePoint links in the Office hub: Set to open SharePoint links in Office.  
reset Office: Reset Office to the factory default values.  
people  
import SIM contacts: Import contacts from the SIM or USIM card.  
filter my contact list: Select a filter for contacts displayed in the contacts list.  
Hide posts from the contacts I’ve filtered: Set to show social network posts only from  
the contacts that are allowed in the contacts list.  
Sort list by: Set how to sort the contacts list.  
Display names by: Set how to display contact names.  
Use my location: Set to use the location information for better search results.  
Save check-in searches and locations with my Microsoft account to improve search  
results: Set to save the check-in searches and locations for your Microsoft account.  
accounts: Add, sync, or delete web accounts.  
phone  
Use default voicemail number: drag the switch to the right to use the default voicemail  
number. To enter a different number, drag the switch to the left.  
Call forwarding: Divert incoming calls to another number.  
Text reply: Reply to a call with a text message when you can’t talk.  
International assist: Activate or deactivate international assistance to automatically  
correct some common mistakes in international calls or calls while you are roaming.  
SIM security: Activate or deactivate the PIN lock feature to require the PIN before you use  
the device or access SIM data.  
71  
Settings  
photos+camera  
Tap screen to take pictures and videos: Set to tap the touch screen to take a photo and  
video.  
Press and hold camera button to wake up the phone: Set to turn on the touch screen  
by pressing the Camera button.  
Prevent accidental camera launch when phone is locked: Set not to turn on the camera  
by pressing the Camera button when the device is locked.  
Include location info in pictures I take: Attach a GPS location tag to the photos.  
To improve GPS signals, avoid shooting in locations where the signal may be  
obstructed, such as between buildings or in low-lying areas, or in poor weather  
conditions.  
Your location may appear on your photos when you upload them to the Internet.  
To avoid this, deactivate the GPS tag setting.  
Auto upload: Set to automatically upload taken photos and videos to the SkyDrive  
storage or send them to other applications.  
reset camera: Reset camera settings.  
72  
Settings  
search  
This feature may not be available depending on the region or service provider.  
Use my location: Set to use the location information for better search results.  
Send location information for Microsoft Tags: Set to use your location information for  
Microsoft Tags.  
SafeSearch: Set the device to filter explicit text and images from search results.  
Allow search button from lock screen: Set to use  
even if the device is locked.  
Get suggestions from Bing as I type: Set to show suggestions when you enter a  
keyword.  
Allow Microsoft to store and use images from vision searches: Set to allow Microsoft to  
save and use images from your device for Bing Vision searches.  
delete history: Clear the search history.  
store  
PIN: Activate the PIN lock feature to require the PIN before making a purchase.  
wallet  
Activate the PIN lock feature to require a PIN when using Wallet.  
73  
Troubleshooting  
When you turn on your device or while you are using the device, it  
prompts you to enter one of the following codes:  
Password: When the device lock feature is enabled, you must enter the password you set  
for the device.  
PIN: When using the device for the first time or when the PIN requirement is enabled, you  
must enter the PIN supplied with the SIM card. You can disable this feature by using the  
SIM security menu.  
PUK: Your SIM card is blocked, usually as a result of entering your PIN incorrectly several  
times. You must enter the PUK supplied by your service provider.  
Your device displays network or service error messages  
When you are in areas with weak signals or poor reception, you may lose reception. Move  
to another area and try again.  
You cannot access some options without a subscription. Contact your service provider for  
more details.  
The touch screen responds slowly or improperly  
If your device has a touch screen and the touch screen is not responding properly, try the  
following:  
Remove any protective covers from the touch screen. Protective covers may prevent the  
device from recognising your inputs and are not recommended for touch screen devices.  
Ensure that your hands are clean and dry when tapping the touch screen.  
Restart your device to clear any temporary software bugs.  
Ensure that your device software is upgraded to the latest version.  
If the touch screen is scratched or damaged, take it to your local Samsung Service Centre.  
74  
 
Troubleshooting  
Your device freezes or has fatal errors  
If your device freezes or hangs, you may need to close programs or reset the device to regain  
functionality. If your device is frozen and unresponsive, press and hold the Power button for  
10-13 seconds. The device reboots automatically.  
If this does not solve the problem, perform a factory data reset. On the Applications screen,  
tap Settings system about reset your phone yes yes  
.
Caution: performing a factory reset deletes all downloaded applications and data  
stored on your device.  
Calls are being dropped  
When you are in areas with weak signals or poor reception, you may lose your connection to  
the network. Move to another area and try again.  
Outgoing calls are not connected  
Ensure that you have pressed the Dial key.  
Ensure that you have accessed the right cellular network.  
Ensure that you have not set call barring for the phone number you are dialing.  
Incoming calls are not connected  
Ensure that your device is turned on.  
Ensure that you have accessed the right cellular network.  
Ensure that you have not set call barring for the incoming phone number.  
Others cannot hear you speaking on a call  
Ensure that you are not covering the built-in microphone.  
Ensure that the microphone is close to your mouth.  
If using a headset, ensure that it is properly connected.  
75  
Troubleshooting  
Audio quality is poor  
Ensure that you are not blocking the device’s internal antenna.  
When you are in areas with weak signals or poor reception, you may lose reception. Move  
to another area and try again.  
When dialing from contacts, the call is not connected  
Ensure that the correct number is stored in the contact list.  
Re-enter and save the number, if necessary.  
Ensure that you have not set call barring for the contact’s phone number.  
The device beeps and the battery icon is empty  
Your battery is low. Recharge or replace the battery to continue using the device.  
The battery does not charge properly or the device turns off  
The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean, soft  
cloth and try charging the battery again.  
If the battery no longer charges completely, dispose of the old battery properly  
and replace it with a new battery (refer to your local ordinances for proper disposal  
instructions).  
Your device is hot to the touch  
When you use applications that require more power or use applications on your device for an  
extended period of time, your device may feel hot to the touch. This is normal and should not  
affect your device’s lifespan or performance.  
76  
Troubleshooting  
Error messages appear when launching the camera  
Your Samsung device must have sufficient available memory and battery power to operate  
the camera application. If you receive error messages when launching the camera, try the  
following:  
Charge the battery or replace it with a battery that is fully charged.  
Free some memory by transferring files to a computer or deleting files from your device.  
Restart the device. If you are still having trouble with the camera application after trying  
these tips, contact a Samsung Service Centre.  
Error messages appear when opening music files  
Some music files may not play on your Samsung device for a variety of reasons. If you receive  
error messages when opening music files on your device, try the following:  
Free some memory by transferring files to a computer or deleting files from your device.  
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is  
DRM-protected, ensure that you have the appropriate licence or key to play the file.  
Ensure that your device supports the file type.  
77  
Troubleshooting  
Another Bluetooth device is not located  
Ensure that the Bluetooth wireless feature is activated on your device.  
Ensure that the Bluetooth wireless feature is activated on the device you wish to connect  
to, if necessary.  
Ensure that your device and the other Bluetooth device are within the maximum  
Bluetooth range (10 m).  
If the tips above do not solve the problem, contact a Samsung Service Centre.  
A connection is not established when you connect the device to a  
computer  
Ensure that the USB cable you are using is compatible with your device.  
Ensure that you have the proper drivers installed and updated on your computer.  
If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher  
installed on your computer.  
Ensure that you have Samsung Kies 2.0 or Windows Media Player 10 or higher installed  
on your computer.  
A small gap appears around the outside of the device case  
This gap is a necessary manufacturing feature and some minor rocking or vibration of  
parts may occur.  
Over time, friction between parts may cause this gap to expand slightly.  
78  
Some content in this guide may differ from your device depending on the region or service  
provider.  
English (CA). 10/2012. Rev. 1.0  

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