Samsung E330 User Manual

the detail  
full user guide Samsung E330  
contents  
contents  
get to know your phone  
manage your contacts  
Text Messaging  
Orange World and multimedia  
services  
phone keys........................................10  
switch your phone on ........................12  
make your way around the menus .....12  
make your selection...........................12  
symbols on your display.....................13  
add a contact ...................................28  
search for a contact...........................29  
edit your phonebook .........................29  
delete contacts .................................30  
copy numbers from your SIM Card to  
your phone .......................................30  
Memory Mate ...................................31  
send a text message .........................44  
predictive text input ...........................44  
standard text input ............................46  
add a picture or sound ......................46  
text templates....................................47  
receive a text message ......................48  
Orange World ...................................54  
browser settings ................................55  
empty your cache .............................57  
resetting wap ....................................57  
bookmark your favourite sites ...........58  
Orange text media ............................59  
Orange voice media ..........................60  
Orange Plus menu.............................60  
access Orange Services from  
make calls  
Photo Messaging  
make a call........................................18  
avoid accidental calls.........................19  
listen to calls at the right volume ........19  
answer a call ....................................20  
redial a number..................................20  
call waiting ...............................................21  
mute a call ........................................22  
call back a missed number ................22  
conference calling..............................23  
line 2 .................................................24  
caller id ............................................26  
manage your calls  
take a photo......................................50  
take a self portrait .............................51  
multi media messages .......................51  
receive a photo message ...................52  
listening to your Answer  
your PC.............................................66  
register with Orange Services ............66  
Phone messages ...............................34  
personalise your Answer  
Phone greeting ..................................35  
set up an Answer Phone PIN .............36  
call divert ..........................................37  
call barring .......................................39  
call records .......................................40  
call length..........................................40  
personalise your phone  
change your ringtone and alert tones 68  
use shortcuts.....................................68  
set the phone language ....................68  
add a welcome message ...................69  
change your display settings..............69  
4
5
contents  
manage your time  
International services  
set the time and date ........................72  
view world times ...............................72  
use your phones organiser ...............73  
using the voice recorder.....................75  
Orange Answer Fax ...........................76  
calculator ..........................................76  
converter ...........................................77  
timer..................................................77  
stopwatch .........................................78  
Pay monthly customers......................84  
Pay as you go customers .................86  
select a network ................................88  
using your Answer Phone abroad .....89  
using GPRS abroad ..........................89  
ensure your phone  
is secure  
Orange Care .....................................92  
manufacturers warranty ....................94  
SIM Card PIN ....................................95  
security code.....................................96  
have fun on your phone  
games ...............................................80  
wap games .......................................81  
download games and applications ...81  
reference.........................................98  
contact Orange............................176  
index..............................................178  
6
7
with the Samsung E330  
you can...  
1  
integrated, good-quality  
digital camera with light  
for taking photos in  
gloomy conditions  
Photo Caller ID, shows  
you a picture of whos  
calling  
download ringtones and  
pictures with Orange  
World to personalise your  
phone  
Polyphonic ringtones, for  
a fuller, richer sound  
stay informed with the  
latest news and reviews  
using Orange Plus  
Java for playing bundled  
and downloaded games  
get to know your phone  
small, yet perfectly formed  
the Samsung E330  
get to know your phone  
get to know your phone  
i key  
from the main display,  
press this key to open  
Orange World  
headphone socket  
volume keys  
camera lens  
camera key  
soft keys  
the function of these  
change according to what  
you are doing  
end/power key  
to end a call or, if your  
phone is ringing, to reject  
a call and divert it to your  
Orange Answer Phone.  
Press and hold to switch  
your phone on.  
external display  
call key  
to answer a call or  
to make an outgoing call  
service light  
scroll keys  
to move through the menu  
options and to access your  
camera and other favourite  
menu options  
clear/cancel key  
to delete a character when  
entering text or to return to  
the previous screen  
charger socket  
10  
11  
get to know your phone  
get to know your phone  
switch your phone on  
make your selection  
How do I change my phone’s ring tone?  
Appears when you are out of your  
home area and have logged onto a  
different network; for example, when  
travelling in other countries.  
To switch your phone on,  
The soft keys control how you choose a  
function. On your display you will see what  
feature the soft key controls, depending on  
what you are doing at the time. So, for  
example, from the main display the left  
soft key will open your main Menu and the  
right soft key will open your Phonebook.  
1
2
Press Menu and select Sound settings.  
Select Incoming calls. Choose  
between Default melodies or My  
sounds.  
press and hold  
.
Appears when the Call diverting  
feature is activated.  
make your way around the menus  
3
Scroll through the available ringtones.  
Each tune will play as you scroll  
down. Press Select to choose the  
ringtone that you want.  
Appears when a new text message  
has been received.  
To enter the menus, press Menu. Use the  
scroll keys to find your way around the  
menus. Each menu has its own set of  
submenus. Have a look at the menu map  
overleaf for a breakdown of the submenus.  
Appears when a new voice mail  
message has been received.  
Appears when a new multimedia  
message has been received.  
Appears when you set an alarm to  
ring at a specified time.  
Use the scroll keys as shortcuts from the  
main display. See page 68 for more  
information on using your shortcut keys.  
symbols on your display  
Shows the received signal strength.  
The greater the number of bars, the  
stronger the signal.  
From inside the menus, press the left soft  
key to Select an option.  
Appears when Silent mode is active  
or you set the phone to vibrate when  
you receive a call. You set this option  
in the Alert type menu.  
Appears when a call is in progress.  
Appears when you are out of  
your service area. When it displays,  
you cannot make or receive a call.  
Appears when you are connected to  
the GPRS network.  
You can return to the main display at  
any time from any menu simply by  
Appears when Mute mode is active.  
Shows the level of your battery.  
The more bars you see, the more  
power you have remaining.  
pressing  
.
12  
13  
get to know your phone  
get to know your phone  
*only available to Pay as you go customers  
15  
14  
2
make calls  
16  
make calls  
make calls  
avoid accidental calls  
Its a good idea to keep the phone closed  
when you’re not using it to avoid pressing  
keys by mistake.  
listen to calls at the right volume  
When you are on a call use the volume  
keys to increase or decrease the earpiece  
volume. When you are not on a call, the  
volume keys will control how loudly the  
key tones sound when individual keys  
are pressed.  
1
2
press and hold this button  
to turn your phone on  
3
press  
to make the call  
dial the number you want  
to call, but don’t forget to  
use the full area or  
international code  
18  
19  
make calls  
make calls  
choose whether you answer a call  
or not  
To redial other numbers that were  
take two different calls at the  
same time  
To switch between calls, press Swap,  
previously dialled:  
which is the right soft key.  
When your phone rings, press  
to  
1
2
Press  
once.  
not available to pay as you go customers  
To reject the new call, press  
.
accept the call.  
Scroll through the phone numbers until  
you reach the number you want.  
To set up call waiting:  
To put an active call on hold, make a  
second call and then return to the  
original call:  
Press  
to busy the call to your  
3
Press  
to dial your selected  
Answer Phone.  
number.  
1
Press Menu, scroll to Network and  
press Select.  
To end a call, press  
redialling a number  
.
You can also set up Automatic Redial so  
that your phone continually redials a  
number if it has been unable to establish  
a connection.  
2
3
Scroll to Call waiting and press Select.  
Select the type of calls, voice or data  
to which you want to apply the call  
waiting option. Press Select to choose  
an option.  
1
While the call is active, enter the  
phone number of the second person  
you would like to call and press  
The first call is automatically put  
on hold.  
.
If you call someone and get disconnected  
or forget to tell them something, you can  
call them straight back by redialling the  
last dialled number.  
1
Press Menu, scroll to Phone settings  
and press Select.  
2
3
To return to the original call, press  
Swap. The current call is put on  
hold and you can speak to the first  
caller again.  
The sound of two beeps when you are on  
a call indicates you have a second  
incoming call.  
2
3
Scroll to and select Auto redial.  
On is highlighted. Press Select.  
To redial the phone number last called,  
To end either one of the calls, press  
while the call is active.  
press  
twice.  
To accept the new call press  
. The  
first call is automatically put on hold.  
20  
21  
make calls  
make calls  
speak to someone privately during  
a call  
call back a missed number  
speak with up to five other people  
at the same time  
To start a conference call:  
Whenever you miss a call, your phone will  
keep a record of who has called you so  
that you can call the person back.  
The number of calls missed will show in  
your main display.  
1
2
Call someone in the usual way.  
Sometimes you may need to say  
something to another person that you  
don’t want your caller to hear. In these  
cases, you can mute your call and  
preserve your privacy.  
not available to pay as you go customers  
Call the second person in the normal  
way. The first caller will automatically  
be put on hold.  
Conference Calling is a great way to chat  
with up to five other people while you’re  
out and about.  
3
4
5
To join the first caller to the call, press  
Options and select Join.  
1
2
Press View.  
To add more people to the conference,  
repeat steps 2 and 3.  
To mute your call:  
The number for the most recent  
missed call will appear. Other missed  
calls will be listed below.  
To activate Conference Calling, call  
customer services on 150 from your  
Orange phone or 07973 100 150 from any  
other phone.  
To add an incoming caller to the  
conference, answer the call in the  
normal way, then press Options and  
select Join.  
1
2
3
While the call is active, press Options.  
Scroll to and select Mute.  
3
Scroll to the number you want to call  
To return to the call, press Options and  
select Unmute.  
back and press  
.
There is no charge but you may be asked  
for a refundable deposit. You will receive a  
SIM update when the service has been  
activated. Turn your phone off and back  
on again.  
6
To end the conference call, press  
.
22  
23  
make calls  
make calls  
To have a private conversation with  
The call with that participant ends, but you  
will still be able to talk to the other callers.  
There is a one-off connection charge  
and you receive a reduced monthly charge  
on your Line 2 Service Plan. You will  
receive a SIM update when the service  
has been activated.  
When you receive a call on Line 2, your  
phone will ring without you having to have  
Line 2 selected. You receive a separate  
Answer Phone for your Line 2 which you  
can also personalise. Call your Answer  
Phone in the usual way but remember to  
switch to Line 2 first.  
one participant:  
1
2
Press Options and select Split.  
A list of participants will appear.  
Scroll to the person you want to  
have a private conversation with and  
press Select.  
Note: If you are abroad the availability of  
this service depends on the network you  
are using. You are charged your standard  
service plan rate for each call you make.  
For information about line 2 tariffs go to  
www.orange.co.uk or visit your nearest  
Orange shop.  
3
To return to the conference call, press  
Options and select Join.  
keep your business and personal  
lives separate by using two  
different lines  
If you call Answer Phone from Line 2 but  
have no messages, you will automatically  
be connected to your Line 1 Answer  
Phone if you have messages.  
The following tariffs are not available on  
Line 2:  
To drop one participant from the  
conference call:  
not available to pay as you go customers  
Orange Everytime 20 if it includes an  
To switch between Line 1 and Line 2:  
1
2
Press Options, then scroll to and select  
Remove.  
With Line 2 you can keep business and  
personal calls separate.  
option to call other networks  
Orange Everytime 400  
1
Press Menu, scroll to Network services  
and press Select.  
A list of participants will appear. Scroll  
to the person you want to remove from  
the conference and press Select.  
Orange Everytime 1000  
To activate Line 2, call customer services  
on 150 from your Orange phone or  
07973 100 150 from any other phone.  
Orange Talk 150  
2
3
Scroll to and select Active Line.  
Choose from Line 1 and Line 2.  
Orange Talk 200  
Orange Talk 500  
24  
25  
make calls  
3
Note: Line 2 does not support Fax and  
Data. You can receive but not send text  
messages from Line 2.  
know who is calling you, or hide  
your number when you make a call  
Your Caller id identifies you to a person you  
are calling and identifies a caller to you.  
To hide your number when calling another  
person, simply dial 141 before  
the number.  
To hide your number permanently, call  
customer services on 150 from your  
Orange phone or 07973 100 150 from any  
other phone. If you are a pay as you go  
customer, please call 450 from your  
Orange phone. While your number is  
hidden you will not be able to see the  
Caller id of any incoming calls.  
manage your contacts  
Note: If you are abroad the availability of  
the services described in this section  
depends on the network that you are using.  
26  
manage your contacts  
manage your contacts  
store the names and numbers of  
your friends, family and colleagues  
in your phonebook  
3
If stored to Phone, you will also need  
to choose a category for the number.  
Scroll to the one you want and press  
Select. Choose from:  
Orange Directory Enquiries  
search for a name in your  
phonebook  
The new number for Directory Enquiries is  
118 000. So save 118 000 to your phone  
now, and it’ll be there the next time you’re  
out and about and need a number in a hurry.  
The quickest way to find a name once you  
are in the phonebook is to press the key  
which corresponds with the initial letter of  
the name you are looking for. If you press  
a key twice, quickly, you will go to the  
names starting with the second letter on  
the key.  
To open your phonebook, press  
Phonebook, then press Select. This  
opens your phonebook at the first  
alphabetical entry.  
Mobile  
Home  
Office  
Fax  
Otherwise, its the same convenient service  
from Orange. Simply call 118 000 and tell  
the operator the name or place you are  
looking for and they will tell you the number  
(you can request three numbers per call).  
Then, they will send a text message to your  
phone at no extra cost, allowing you to call  
the number directly from the message or  
add it straight to your phonebook.  
Other  
To call an entry in your phonebook,  
scroll to the person you would like to talk  
4
5
Enter a name and press OK.  
to and press  
.
For a save to SIM select a location  
number. If you want to store the  
contact at a different location number,  
you can edit the contacts in your  
phonebook  
To add a new entry to your phonebook:  
press  
and enter another  
To edit contact details:  
1
2
Enter the phone number of the contact  
and press Save.  
location, then press OK. Otherwise just  
press OK. The contact will now be  
stored in your phonebook.  
1
2
Press Phonebook, then press Select.  
Scroll to the contact whose details you  
want to edit and press OK.  
Select where you want the contact to  
be stored, either on the SIM or Phone.  
3
4
Press Options and select Edit number  
or Change name.  
Make the changes and press OK to  
save the new details.  
29  
28  
manage your contacts  
manage your contacts  
delete a single contact from  
your phonebook  
It’s a good idea to copy numbers  
from your SIM Card to your phone  
backup your SIM Card address book  
And, if you’re joining Orange from another  
network, Memory Mate can be used to  
transfer the contacts and text messages  
saved on your old SIM Card to your new  
Orange SIM Card, keeping your move  
totally hassle-free.  
Make sure that losing your phone doesn’t  
mean losing all of the important contact  
information stored on your SIM Card.  
1
2
Press Phonebook, then press Select.  
Scroll to the contact whose details you  
want to delete and press OK.  
Press Options, scroll to Delete entry  
and press Select.  
This enables you to add extra information  
to, and personalise your contacts. Then,  
when you upgrade your phone you can  
easily copy key information to your SIM  
Card and move your contact details to  
your new phone.  
3
4
Memory Mate is a new service which  
ensures that the details you have stored  
on your SIM Card for all of your friends,  
colleagues and family are safely backed  
up. So, if the worst happens, they will still  
be available to you.  
For more information, visit your nearest  
Orange shop and one of our  
Press Yes to confirm the deletion.  
representatives will be happy to assist you.  
delete all your contacts from  
your phonebook  
To copy numbers between your phone  
and your SIM:  
1
2
3
Press Phonebook.  
1
2
Press Phonebook, then press Select.  
Scroll to the contact whose details you  
want to copy and press OK.  
Press Options, scroll to Copy and  
press Select.  
For a low one-off charge you can  
purchase a Memory Mate card from any  
Orange shop which will backup your SIM  
Card address book. Then, simply return  
to your Orange shop regularly to have any  
new information backed up at no  
additional cost.  
Scroll to Delete all and press Select.  
Choose to delete either All your  
contacts, your SIM contacts or Phone  
contacts. To select one of these  
categories, scroll to the corresponding  
box and press Select.  
3
4
5
Select either Copy to SIM or Copy to  
Phone.  
4
Press OK, then Yes to confirm.  
Press OK.  
30  
31  
manage your contacts  
4
When I save a contact in my  
phonebook where are the  
details stored?  
You can store up to 200 names and  
numbers on your SIM Cards memory.  
Your phones internal memory is  
dynamic, and is shared between the  
features of your phone.  
The advantage of storing contacts on  
your SIM Card is that if you change  
phones, all of the contacts on your SIM  
Card will move to the new phone.  
manage your calls  
32  
manage your calls  
manage your calls  
what happens when you get an  
Answer Phone message?  
Answer Phone Call Return  
use Answer Phone shortcuts to  
manage your messages efficiently  
personalising your Answer Phone  
greeting  
You can use Answer Phone Call Return  
to return a call after someone has left a  
message on your Answer Phone,  
without having to remember or make a  
note of their number.  
When someone leaves a message on your  
Your Answer Phone is quick to use as  
there are several single key presses to  
help you move through your messages.  
Your Answer Phone comes with a  
standard greeting but you can record your  
own personal greeting so your callers  
know they’ve got through to you.  
Answer Phone, the  
symbol will be  
highlighted on your phones display along  
with the words New Voice mail. This  
symbol will remain until the message has  
been saved or deleted. Answer Phone  
messages that have not been listened to  
will be saved for up to 21 days.  
When listening to your messages press:  
To use Answer Phone Call Return:  
1
Call your Answer Phone by pressing  
and holding the 1 key. Listen to the  
simple steps and select option 3, then  
option 1, then option 1 again.  
Record your greeting followed by the  
# key.  
1
Listen to your Answer Phone  
message as normal.  
1
2
3
7
8
9
#
0
to listen to your message again  
to save your message  
to delete your message  
to rewind 10 seconds  
to skip to the next message  
to fast forward 10 seconds  
to return the call  
2
When you have finished, if you want  
to return the call, simply press #  
while you are still connected.  
Orange Answer Phone will  
automatically dial the callers number  
and connect you.  
listening to your Answer  
Phone messages  
2
3
3
Press 2 to save it.  
To listen to your Answer Phone  
messages, press Connect when the  
message first arrives, or press and hold  
the 1 key. Listen to the simple steps to  
save, listen to or delete messages. You  
can save messages that you have listened  
to for up to seven days.  
for help  
Note: Answer Phone Call Return is only  
available if the network you are calling  
supports this service. You are charged  
your standard call rate.  
34  
35  
manage your calls  
manage your calls  
set up an Answer Phone PIN  
listen to your Answer Phone  
messages from any other phone  
and while abroad  
Note: The cost to call your Answer Phone  
To activate a divert:  
depends on your Service Plan.  
For added Answer Phone security, you  
can set your Answer Phone to request a  
PIN (Personal Identification Number) each  
time you want to listen to your messages.  
1
2
3
Press Menu, scroll to Network and  
press Select.  
when you can’t take your calls,  
why not divert them  
If you do not have access to your Orange  
phone, you can listen to your Answer Phone  
messages from any other phone even while  
abroad. To use this service you must set up  
an Answer Phone PIN.  
Call diverting is highlighted. Press  
Select.  
not available to pay as you go customers  
Choose a divert option from:  
To set up an Answer Phone PIN:  
Divert always  
Call Divert allows you to divert different  
types of calls to different numbers. So, you  
might choose to divert fax calls to your  
office fax machine, but voice calls to your  
Answer Phone. The availability of this  
facility depends upon the network that you  
are using.  
All calls are diverted.  
1
Call your Answer Phone by pressing  
and holding the 1 key.  
Busy  
To access your Answer Phone messages  
Calls are diverted when you are  
already on another call.  
2
3
Select option 3, then option 2.  
from any other phone or while abroad:  
Enter your chosen Answer Phone PIN  
which should be between 4 and 10  
digits long, followed by the # key.  
Press 1 to save your Answer Phone PIN.  
No reply  
1
2
Call +447973 100 123 from any phone.  
Enter your Orange number followed by  
the # key.  
Calls are diverted when you do not  
answer the phone.  
4
Unreachable  
3
4
Enter your Answer Phone PIN followed  
by the # key.  
You can set up call diverts for the following  
types of calls:  
Calls are diverted when you are not  
in an area covered by your service  
provider, or when your phone is  
switched off.  
Follow the simple steps to listen to  
your messages.  
voice calls  
data calls  
Cancel all  
All diverts cancelled.  
36  
37  
manage your calls  
manage your calls  
4
5
Choose whether you want to divert  
Voice calls or Data calls. Press Select.  
The status of the divert option will  
show. Press Change to activate the  
divert.  
To cancel your diverts:  
Call barring can be used selectively  
to bar outgoing and incoming calls  
All incoming  
You will be unable to receive any calls.  
Incoming while abroad  
1
2
3
Press Menu, scroll to Network and  
press Select.  
The call barring password is preset to 1111.  
Emergency calls to 999 or 112 can be  
made while Call barring is on.  
While abroad, you will not be able to  
receive any calls.  
Call diverting is highlighted.  
Press Select.  
6
To divert calls to your Orange Answer  
Phone, press OK. If you want to divert  
calls to another number, press and  
Scroll to Cancel all and press Select.  
4
Select the type of calls, voice or data  
that you want to bar.  
1
Press Menu, scroll to Network and press  
Select.  
hold  
and enter the alternative  
Note: There is no charge to set up or  
cancel a divert. You are charged your  
normal Service Plan rate and, if you are  
calling or diverting your calls abroad, the  
rate will vary depending on the service  
provider you are using.  
5
6
Press Activate to confirm your settings.  
Enter your call barring password, which  
is preset to 1111 and press OK.  
number, then press OK.  
2
3
Scroll to Call barring and press Select.  
Choose what type of calls you want to  
bar from:  
To check the divert status of a call  
type, select one of the divert options.  
The current divert status will display, along  
with the number to which calls are to be  
diverted if the divert is set.  
All outgoing  
To deactivate a call barring setting:  
You will not be able to make any calls.  
International  
1
Press Menu, scroll to Network services  
and press Select.  
You will only be able to make calls to  
numbers in your home country.  
2
3
Scroll to Call barring and press Select.  
Select the call barring option that you  
want to deactivate.  
International except to home  
While abroad, you will only be able to  
make calls to numbers in the country  
you are in and to numbers in your  
home country.  
4
Select the type of calls to which this  
option applies.  
38  
39  
manage your calls  
manage your calls  
5
Press Deactivate and enter your call  
barring password.  
keep an eye on how long you  
spend on your calls  
more information  
For more information call Orange  
customer services on 150 or, if you are a  
pay as you go customer, on 450 from  
your Orange phone.  
find out who has called you  
and when  
Your Orange phone allows you to keep  
track of the length of your calls and,  
consequently, to estimate how much  
you spend.  
Each time you make, receive or miss a  
call, your phone takes a note. At any time  
you can access a list of the last 20  
1
Press Menu, scroll to Call records and  
press Select.  
missed, dialled or received calls, to keep  
track of who you’re talking to and when.  
2
3
Scroll to Call time and press Select.  
Choose from:  
1
2
Press Menu, scroll to Call records and  
press Select.  
Last call time  
Total sent  
Choose from:  
Total received  
Missed calls  
Reset timers  
Received calls  
Dialled calls  
Note: For billing purposes the length of  
calls and service may be rounded off and  
subsequently differ slightly from the  
information supplied by this feature.  
Delete all  
Call time  
40  
41  
5
Text Messaging  
42  
Text Messaging  
Text Messaging  
text messages are fun, quick and  
convenient  
6
7
Enter a phone number or press  
Phonebook to get a number from your  
contacts list.  
and 3. You will see that the word does not  
appear on screen immediately - don’t  
worry, thats how it works.  
1
2
3
After you have finished pressing the  
keys corresponding to the word, press  
the 0 key repeatedly to view alternative  
words.  
When a phone call is inappropriate, or you  
only want to convey a short and simple  
message you can send a text message.  
Press OK to send the message.  
When you have finished pressing all of the  
keys, the word should appear on screen.  
Press # to accept the word or press the  
0 key repeatedly to view the alternative word  
options. When the right word appears press  
#. A space will automatically be added and  
you can start to enter the next word.  
When you reach the last alternative  
word option, your display will show  
Spell above the left soft key. Press  
Spell.  
save time using predictive text input  
1
2
Press Menu and select Messages.  
Short messages is highlighted.  
Press Select.  
Predictive text uses a dictionary to  
recognise certain combinations of letters  
to create words, allowing you to write text  
messages faster.  
Enter your new word using standard  
text input and press OK. The word will  
be added to your T9 dictionary and will  
become the first word for the  
associated key presses.  
3
4
Create is highlighted. Press Select.  
Your new message screen will appear  
with a flashing curser. Write your  
message. Your phone is preconfigured  
to use predictive text input. See below  
for details of how to use predictive text.  
When you have finished writing the  
message, press Options, then Select  
Send.  
If you are not already in T9 (predictive text  
mode), press the right soft key and select  
T9 mode.  
add your own special words to  
your dictionary  
Your predictive text dictionary contains  
thousands of words. However, sometimes  
when you are using predictive text, a  
special word may not be predicted.  
In this case, you can add a new word  
to the dictionary.  
5
To enter text using predictive input you  
only need to press the key for a letter  
once. So, for example, to write the word  
orange you would press 6, 7, 2, 6, 4  
44  
45  
Text Messaging  
Text Messaging  
switch to standard text input  
brighten up your text message  
with a picture or sound  
write messages faster using  
text templates  
To use a text template:  
If you are not already in standard input  
mode, press and hold the right soft key  
until A is displayed.  
1
2
Press Menu and select Messages.  
Short messages is highlighted. Press  
Select.  
With your Samsung E330 you can bring  
your text messages to life by adding a  
picture or sound to the text. Any  
Text templates save you having to key in  
messages that you send frequently. With  
your Samsung E330, you can create up to  
five text templates for messages that you  
frequently send.  
3
4
Create is highlighted. Press Select.  
Press Options and select Preset  
messages.  
To use standard text input mode, you will  
need to repeatedly press a key the  
compatible picture messaging phone will  
be able to receive these messages, so you  
can send and receive livelier messages.  
relevant number of times to get the letter  
that you need. So, for example, you will  
need to press the 4 key once for a G and  
the 7 key four times for an S. To insert a  
number, press and hold the number key.  
4
6
Scroll to the template you want to use  
and press Select.  
To write a text template:  
To add a picture or sound to a text  
Your new message screen will open with  
the template message. If necessary, edit  
the message. Send as usual.  
message:  
1
2
Press Menu and select Messages.  
Scroll to Preset messages and press  
Select.  
1
While you are writing the message,  
press Options.  
3
4
Scroll to a message or an empty space  
and press Select.  
2
3
Scroll to Add Media and press Select.  
Choose from:  
Write your message and press OK.  
The template will be saved.  
Add picture  
Add animation  
Add melody  
4
Press Select to choose an option.  
46  
47  
Text Messaging  
6
to read a text message  
view a list of options while writing  
your message  
1
When you receive a text message, 1  
New SMS is shown in the display,  
along with a phone number or  
contacts name if their number is  
stored in your phonebook.  
While writing a text message, press  
Options at any time and choose from:  
Send  
2
3
Press View.  
Text  
Scroll to the message you would like to  
read and press Select. The most  
recent message will appear at the top  
of the list.  
Add media  
Preset messages  
Save message  
4
Press Options and choose from:  
Delete  
Note: You can also set up e-mail on your  
phone by visiting the mail and messaging  
section within Orange World.  
Message reply  
Call back  
Cut address  
Send  
Photo Messaging  
Edit  
Extract media  
Transfer  
48  
Photo Messaging  
Photo Messaging  
explore a new world of messages  
with Photo Messaging  
take a photo  
4
Press the left soft key to take the  
photo. Your photo is automatically  
stored in the My photos folder unless  
you chose Delete.  
send your photos as multi media  
messages  
1
Press and hold the camera key on the  
right-hand side of your phone. Your  
camera viewfinder will open.  
Photo Messaging changes the way you  
message, allowing you to send and  
receive text and photos on one message  
to other mobile users and even to an email  
address.  
1
2
Press Menu and select Messages.  
Scroll to Multimedia messages and  
press Select.  
2
Press the right soft key to view a list of  
options including:  
Note: Your flash light can be found in your  
Settings menu.  
3
4
Create is highlighted. Press Select.  
Press Add to enter the subject of your  
message.  
Mode  
Frame  
take a self portrait using your  
phone’s self timer  
You can send photo messages to other  
phones that support Photo Messaging  
and also to phones which do not (all the  
features will only be available if it is a  
Photo enabled phone). A non-Photo  
Messaging phone will receive a text  
message containing a website address  
and the recipient can view the message  
on the website.  
Effects  
5
Scroll to Picture and press Add.  
Choose from:  
Rotation  
Timer  
1
When the flip is closed, press and  
hold the camera button on the right  
hand side of your phone.  
Create new  
Settings  
My photos  
Help  
My album1  
2
3
4
This activates the self-portrait mode. To  
zoom in or out, use the Volume keys.  
When you are ready, press the camera  
key to take a picture.  
My album2  
3
Aim the lens at the subject. Scroll up or  
down to zoom in or out. Scroll left or  
right to adjust the brightness of the  
picture.  
MMS images  
6
7
Scroll to the photo you want to add  
and press Select then Add.  
The picture is automatically saved in  
the My photos folder.  
Scroll to Message and press Add.  
Enter any text you would like to  
include. Press Opt. and select Done.  
50  
51  
7
8
9
Press Opt. and select Send.  
receiving a photo message  
Empty will be highlighted. Press Select  
and choose Number or Email to enter  
the recipients details manually, or  
choose Phonebo to send the message  
to a contact stored on your phone.  
When you receive a photo message,  
will show in your display along with the  
senders number.  
1
Press View. Information about the  
message such as the senders number,  
the message size and subject will  
show.  
2
Press View to read the message  
Orange World and  
multimedia services  
52  
Orange World and multimedia services  
Orange World and multimedia services  
Orange World  
how to access Orange World  
Keep up to date with Orange  
browser settings  
World  
You can use your Orange phone for so  
much more than just texting and talking.  
With Orange World you can get the  
To enter Orange World press  
.
choose from a list of options while  
you are browsing  
Orange World will open. Scroll down the  
page and press Select when you come to  
a link you want to visit.  
From Orange World you can:  
information you need when you need it,  
from cinema listings to football scores and  
train times to finding your nearest cashpoint.  
Check the weather forecast  
You can access the Options menu at any  
time by pressing Options.  
See football fixtures and results  
Fun with Orange World  
Get live train timetables and traffic  
reports  
The full list of Options is as follows.  
If you’ve got a few moments to spare,  
Orange World will keep you entertained with  
the latest games, music and celebrity  
gossip, or you could treat yourself to a new  
ringtone or wallpaper.  
From Orange World you can:  
Check cinema listings and reviews  
Home  
Get directions  
This takes you to the Orange World  
homepage.  
Download a ringtone  
Download a city guide  
Choose a colour wallpaper  
Reload  
Play a game  
Put Orange World to use  
Reload the current page refreshing any  
information that may have changed.  
Catch up on celebrity gossip  
For more information on Orange World and  
other multimedia features call Orange  
customer services on 150 if you are a pay  
monthly customer or 450 if you are a pay as  
you go customer and ask for the Orange  
World ‘How to’ guide, or visit  
Watch a video clip or trailer  
From Orange World you can:  
Bookmarks  
Listen to a music track  
Allows you to create a shortcut to your  
favourite sites.  
Remix your own ringtone  
Send and receive email  
Read your horoscope  
Find things nearby (cashpoints, cabs,  
Save as bookmark  
restaurants)  
Saves the address of the wap site you  
are browsing as a bookmark so you can  
access it easily in the future.  
Find a wap site  
54  
55  
Orange World and multimedia services  
Orange World and multimedia services  
Go to URL  
share information with  
empty your cache  
What are my GPRS wap settings?  
Allows you to enter the address of a site  
that you wish to visit.  
Orange World  
Option  
Setting  
Your phone has a cache to temporarily  
store wap files. To ensure your phone  
remains confidential should it be used by  
anyone else, or to free up memory space,  
you may wish to empty it.  
Provider title  
Homepage  
Orange GPRS Wap  
Clear cache  
Once you’re familiar with Orange World,  
why not let a friend know what they’re  
missing out on using the Mail and  
Delete the information in the cache.  
Preferred connect GPRS  
Note: The Options menu is dynamic in that  
its content may vary according to which  
wap site you are visiting.  
Messages menu? Click Your Orange Email  
to access an orange.net email account,  
which you can use on wap and the  
Internet. You can register for an orange.net  
email account at www.orange.co.uk.  
You can also access a list of alternate  
email providers, such as Freeserve and  
Yahoo! by clicking Other email services.  
GPRS parameters  
APN  
-
orangewap  
To empty your cache:  
Login  
-
1
2
3
Press Menu while in wap.  
Password  
IP Address  
Port Type  
-
Scroll to Clear cache and press Select.  
Press Yes to confirm.  
192.168.071.035  
9201  
resetting wap  
Note: You do not need to enter anything in  
the username and password fields. Your  
Access point name is case sensitive.  
In the unlikely event you lose your wap  
settings, copy them from the relevant  
table opposite or from the previous page.  
Dependent on whether you are using  
GPRS or GSM.  
56  
57  
Orange World and multimedia services  
Orange World and multimedia services  
What are my Orange wap settings?  
bookmark your favourite sites  
To go to a bookmark:  
You will receive a text, or multimedia,  
message every time theres an update on  
Option  
Setting  
When you find a site that you like you can  
bookmark it. This means that when you  
want to visit the site in the future you can  
shortcut to it from the Orange homepage.  
1
2
3
Press Menu to access your list of  
the subject you’ve chosen.  
Provider title  
Homepage  
Orange Wap  
options and select Bookmarks.  
Scroll to the Bookmark you would like  
to go to and press Options.  
1
2
Call 277 free.  
Follow the voice prompts.  
Preferred connect GSM  
Go to URL is highlighted. Press Select.  
GSM parameters  
Mode  
-
To bookmark a site:  
To cancel an alert dial 277 and follow  
the prompts.  
Digital  
set up text alerts for sports  
results, horoscopes, news and  
lottery numbers  
1
Go to the page that you would like  
to bookmark.  
Login  
Orange  
Note: You can receive text alerts when  
Password  
IP Address  
Port type  
Multimedia  
192.168.071.035  
9201  
2
3
Press Menu and select Bookmarks.  
Scroll to an Empty Bookmark and  
press Options.  
roaming but you cannot set them up.  
Need a giggle at a quirky news story?  
Want to find out how your local football  
team are doing? Set up Orange text alerts  
to stay updated on the subjects that  
interest you.  
Note: You will be charged 12p for each  
4
5
The current URL will display. Press Enter.  
Enter a name for the bookmark and  
press Enter.  
text alert received.  
Dial-up number  
+447973100500  
Note: Your username and password are  
case sensitive.  
To set up an Orange text alert simply call  
277 free from your Orange phone:  
58  
59  
Orange World and multimedia services  
Orange World and multimedia services  
voice services  
access information direct from  
How much does it cost?  
All future  
your phone’s Orange Plus menu  
Text messages to request information are  
free. Receipt of each Orange Information  
text message costs 12p.  
Requests that you are sent regular  
updates on your chosen subject.  
No more  
if you prefer to listen to the news  
rather than read it simply call 177  
Your additional options can be found by  
pressing the Menu button on your phone  
and choosing Orange Plus.  
Cancels the All future option.  
When you call 177 you can listen to up-to-  
date information on a variety of subjects  
including lotto results, the weather in your  
local area, your horoscope and a selection  
of topical information from around the UK.  
To access Orange Information:  
5
You will then have two further choices:  
You can:  
1
2
3
Press Menu, scroll to Orange Plus and  
press Select.  
Get information  
Requests information be sent to your  
phone immediately  
easily get in touch with Orange  
Choose or enter the subject you are  
interested in.  
always be up to date with Orange  
Add to menu  
1
2
Call 177.  
Information  
You will be offered a further list of  
options. Scroll to the one you want and  
press Select.  
Your SIM Card saves the information  
you’ve entered so you don’t need to  
re-enter it  
Simply follow the voice prompts to  
hear the information you want.  
Orange Plus  
4
Choose from the following three  
options:  
Note: You will be charged a set price of  
Orange Plus Information is a way to  
request text messages on:  
Orange Plus Call Orange enables  
you to…  
40p per minute to call 177.  
Latest  
Sends you a single text message  
with the latest information.  
sports, news and results  
speak to Customer Services  
lottery, horoscopes, weather and jokes  
listen to your Answer Phone messages  
stocks, indices and foreign exchange  
listen to traffic news using Text Alerts  
call Orange Directory Enquiries  
60  
61  
Orange World and multimedia services  
Orange World and multimedia services  
call Orange International Directory  
Enquiries  
4
Scroll to read the message from  
Orange, then press OK.  
How much does it cost?  
4
5
Choose Voucher.  
Balance and Top-up menu items are free,  
although some restrictions may apply.  
Enter your Orange Top-up Voucher  
number and press OK.  
request update of breaking news by  
setting up Orange Text Alerts  
Press Dial to call the number.  
6
You will receive a message asking if  
you want to proceed. Scroll to read  
the full message and press OK.  
Choose Yes to proceed.  
Orange Plus Payasyougo enables  
you to...  
To check your balance:  
To call Orange:  
1
Press Menu and select  
1
Press Menu, scroll to Orange Plus and  
press Select.  
only available to pay as you go customers  
Orange Plus.  
7
You will receive a text message.  
Press the Cancel key until you return to  
the main menu and choose Messages.  
The message in your inbox will tell you  
that your Voucher has been redeemed,  
and gives you your new balance.  
2
3
4
Choose Payasyougo.  
2
3
Select Call Orange.  
check your balance  
Choose Balance.  
Select one of the following:  
top-up your talk time by Orange Top-  
You will receive a text message. Press  
the Cancel key until you return to the  
main menu and choose Messages.  
The message in your inbox will tell you  
your balance.  
Customer Services  
up Voucher  
Answer Phone  
link your phone to an Orange Top-up  
Voice Media  
Swipe Card  
Traffic News  
To Top-up your talk time using your  
Text Media  
What can I do with Pay as you go?  
Pay as you go gives you control of your  
phone expenses, and provides flexible  
options for topping up your balance.  
credit or debit card:  
Directory Enquiries  
To top-up your talk time:  
International Directory Enquiries  
Use this to Top-up your talk time with a  
nominated credit or debit card.  
Breaking News  
1
Press Menu and select  
Orange Plus.  
2
3
Choose Payasyougo.  
Choose Top-up.  
62  
63  
Orange World and multimedia services  
Orange World and multimedia services  
To use the Top-Up service you will first  
need to nominate your card with Orange.  
To register call 450 and choose option 1.  
4
5
Scroll to Swipe Card and press OK.  
Enter your Orange Top-up Swipe Card  
number, which is the number following  
894412, and press OK.  
your account online  
display your Personal Unlocking Key  
(PUK) code – this will be required  
Your Account is a great way to manage  
your Orange account online. Simply go to  
account’ on the left of the screen.  
should your phone become blocked  
due to entering the incorrect PIN code  
three times in a row.  
1
Press Menu and select  
Orange Plus.  
6
7
A message will appear confirming the  
Orange Top-up Swipe Card number  
(scroll to read the full message), and  
asks if you want to proceed. Press OK  
and choose Yes to proceed.  
2
3
4
Choose Payasyougo.  
Choose Top-up.  
If you’re a pay as you go customer, there  
is now an easier way to manage your pay  
as you go phone. You now have the  
If you’re a pay monthly customer,  
Select credit or debit card as  
appropriate  
managing your Orange account has never  
been more straightforward. Through our  
easy to use website you can now:  
You will receive a text message.  
Press the Cancel key until you return to  
the main menu and choose Messages.  
The message in your inbox will tell you  
that your Orange Top-up Swipe Card  
has been linked to your Pay as you  
go account.  
freedom to do all your phone tasks online.  
5
You will automatically be connected to  
Customer Services to complete the  
transaction.  
top-up your credit using your credit or  
view and change your account details  
debit card, or an Orange voucher  
online  
view your remaining credit  
To link an Orange Top-up Swipe Card to  
view and change your talk plan  
view, register and delete the details of  
your account:  
view your current bill and the two  
your Orange Top-up swipe cards  
previous  
display your Personal Unlocking Key  
1
Press Menu and select  
Orange Plus.  
An Orange Top-Up Swipe Card enables  
you to Top-up your talk time at any  
registered outlet. For more information  
view your remaining inclusive minutes  
(PUK) code – this will be required  
should your phone become blocked  
due to entering the incorrect PIN code  
three times in a row.  
pay your bill by setting up a direct  
2
3
Choose Payasyougo.  
Choose Top-up.  
debit, or by using your credit or debit  
card  
64  
65  
Orange World and multimedia services  
8
Orange Email and other services from  
your PC  
Manage your Orange phone account  
online (not available to Pay As You Go  
customers): check how many inclusive  
minutes you have remaining, view your  
latest bill, set up a direct debit or pay  
by credit card securely, change your  
Service Plan.  
Register with Orange Services and you will  
be able to:  
Get your own Orange email address  
which comes with free email alerts.  
(When you're out and about, you can  
receive a text message on your Orange  
phone to alert you to emails you've  
received.)  
Registering with Orange Services  
To register with Orange Services from your  
Organise your personal diary which  
comes with free text message  
reminders for the important dates you  
want to remember.  
Read your email on Orange World  
Select ‘Email’ under ‘Tools’ and you can  
access email providers including Orange,  
AOL, Yahoo! plus many more.  
Send 30 free text messages when  
online every month to phones on any  
network.  
personalise your phone  
66  
personalise your phone  
personalise your phone  
change your ringtone and alert tones  
use shortcuts to quickly access  
your favourite features  
add a personal greeting message  
change your display settings  
1
2
Press Menu, scroll to Sound settings  
and press Select.  
When you switch your phone on, the  
display will show Welcome to Orange. You  
can however, change your greeting  
message to something more personal.  
1
Press Menu, scroll to Phone settings  
and press Select.  
The scroll keys provide shortcuts to  
frequently used functions on your phone.  
Scroll up to access your camera, left to  
write a text message, down to open your  
calendar and right to change your  
incoming call alerts.  
Choose from:  
2
2
Select Display.  
Incoming calls  
Choose from:  
Messages  
Wallpaper  
Power on/off  
1
2
3
4
Press Menu, scroll to Phone settings  
and press Select.  
Front LCD  
Connection tone  
Skin  
Key tone  
Scroll to Greeting message and press  
Select.  
Backlight  
Minute minder  
set the phone language  
LCD contrast  
Quiet mode  
Use the  
key to delete the old  
Service light  
Alerts on call  
You can change the text language and  
input mode of your phone.  
message.  
Enter your new greeting and press OK.  
1
Press Menu, scroll to Phone settings  
and press Select.  
2
3
Scroll to Language and press Select.  
Select Text language or Input mode.  
68  
69  
9
manage your time  
70  
manage your time  
manage your time  
set the time and date  
view world times  
4
Press Options and choose from:  
To add an appointment:  
Alarm day  
To set your phone’s time:  
1
Press Menu, scroll to Organiser and  
press Select.  
Alarm time  
1
Press Menu, scroll to Organiser and  
press Select.  
Alarm tone  
1
Press Menu, scroll to Organiser and  
press Select.  
2
3
Scroll to Clock and press Select.  
Scroll to Set world time and press  
Select.  
Remove alarm  
2
3
Scroll to Calendar and press Select.  
Select a date on the calendar by using  
the scroll keys. To skip to the previous  
or next month, press and hold up or  
down on your scroll keys. To skip to  
the previous or next year press and  
hold left or right on your scroll keys.  
Press Options and select Add memo.  
Enter your appointment details and  
press OK.  
2
3
4
Scroll to Clock and press Select.  
Set time is highlighted. Press Select.  
Enter the correct time and press OK.  
Note: If your phone is set to silent, it will  
vibrate not ring and if switched off, you  
need to switch it to autopower for the  
alarm to ring.  
4
Scroll left and right to see what time it  
is in different parts of the world.  
To set the date:  
To set your phone’s alarm clock:  
use your phone’s organiser to remind  
yourself of important events  
4
5
1
Press Menu, scroll to Organiser and  
press Select.  
1
Press Menu, scroll to Organiser and  
press Select.  
2
3
4
Scroll to Clock and press Select.  
Scroll to Set date and press Select.  
Enter the correct day, month and year  
and press OK.  
2
3
Scroll to and select Alarm.  
Select either Morning Call, Alarm1 or  
Alarm2 depending on when you want  
the alarm set for.  
Your Samsung E330 has a built-in  
calendar so you can keep track of  
important meetings you need to attend.  
You can save up to 25 appointments.  
6
7
Choose to save the memo to  
schedular, To do list, Call or  
Anniversary.  
Enter any further relevant details, for  
example the time for a meeting and  
press OK.  
72  
73  
manage your time  
manage your time  
To check your calendar settings:  
3
4
Enter a new memo or task and press  
OK.  
using the voice recorder  
Press Options to choose from:  
Send  
1
Press Menu, scroll to Organiser and  
press Select.  
Enter your deadline and press OK.  
You can use your Samsung E330 to  
record, save and listen to voice memos.  
You can record up to 5 voice messages  
which can each be up 30 seconds long.  
Send the voice recording as part of a  
multi media message.  
Rename  
2
3
Scroll to Calendar and press Select.  
Press Options and choose from:  
To manage your To do list:  
Rename the file.  
Add memo  
1
Press Menu, scroll to Organiser and  
press Select.  
Delete  
Go to date  
To record a voice memo:  
Delete the voice recording.  
Properties  
View all  
2
3
Scroll to To do list and press Select.  
Scroll to one of the tasks listed and  
press Select.  
Delete day  
1
2
Press Menu, scroll to Organiser and  
press Select.  
View the size and format information  
of the recording.  
Delete all  
4
Press Options and choose from:  
Scroll to Voice recorder and press  
Select.  
With your Samsung E330, keeping on top  
of your list of things to do is easy. Simply  
create a list of your tasks in the To do list,  
so that you are able to keep track of  
important deadlines.  
Add  
Note: Please obey all local laws. Do not  
Mark  
3
4
5
Record is highlighted. Press Select.  
To start the recording, press Select.  
Speak into the microphone on the  
bottom right hand side of your phone.  
The recording will automatically stop  
after 30 seconds. If you want to end it  
sooner, press Select.  
use this feature illegally.  
Edit  
Move  
Copy  
Delete  
6
1
2
Press Menu, scroll to Organiser and  
press Select.  
Delete all  
Scroll to To do list and press Select.  
74  
75  
manage your time  
manage your time  
keep track of your time and finances  
To use the converter:  
6
Select the new unit of measurement.  
Press OK. The amount you entered  
and its equivalent value will display.  
Orange Answer Fax  
not available to pay as you go customers  
Your Samsung E330 has built-in calculator  
and currency converter.  
1
2
3
Press Menu, scroll to Organiser and  
press Select.  
If you spend a lot of time away from the office,  
you can still keep on top of your faxes with  
Orange Answer Fax. This service enables your  
Orange phone to store faxes until it is  
Scroll to a Conversion and press  
Select.  
To use the Timer:  
To use the calculator:  
Choose from:  
1
Press Menu, scroll to Organiser and  
press Select.  
convenient for you to print them. Whenever a  
colleague or friend sends you a fax on your  
personal Answer Fax number, you will receive a  
text message that tells you how many pages  
there are and the number it was sent from. You  
can then use your Orange phone to retrieve  
and print your faxes using any fax machine that  
is convenient to you. Simply call your Answer  
Phone by pressing and holding the 1 key, and  
follow the simple prompts to retrieve your faxes.  
1
Press Menu, scroll to Organiser and  
press Select.  
Currency  
Length  
2
3
Scroll to Timer and press Select.  
Press Set and then enter the time you  
want to count down and press OK.  
Press Start. Even if you exit the timer it  
will still count down.  
2
3
Scroll to Calculator and press Select.  
Enter numbers using the keypad. Press  
Weight  
Volume  
to enter a decimal point. Press # to  
Area  
4
5
*
add, subtract, multiply or divide. To  
Temperature  
delete a character, press  
.
To stop the timer melody when it  
sounds open and close the phone or  
press any key.  
4
To perform a sum, press Equal.  
4
5
Enter the value to be converted and  
scroll down. To enter a decimal point,  
press the # key.  
To connect to Orange Answer Fax, call 150  
from your Orange phone.  
6
To stop the timer before the timer  
finishes press Stop on the timer  
screen.  
Scroll right to choose the original unit  
of measurement, then scroll down.  
Note: The availability of Orange Answer Fax  
when you are abroad is dependent upon the  
network you are using. You are charged a  
standard data call charge.  
77  
76  
manage your time  
10  
To use the Stopwatch:  
1
Press Menu, scroll to Organiser and  
press Select.  
2
3
4
Scroll to Stopwatch and press Select.  
To start the stopwatch, press OK.  
To check an interval time press OK, the  
stopwatch will continue to run.  
Pressing Reset clears the stopwatch or  
5
press  
to exit.  
have fun on your phone  
78  
have fun on your phone  
have fun on your phone  
when you have time to spare, why  
not test your gaming skills against  
your phone  
4
Scroll to the game you want to play  
and press Launch. The following  
options are available:  
wap games  
download games and applications  
You can access a great selection of  
Your phone is preconfigured with Java™  
technology. This allows you to download  
Java™ games and applications to your  
phone via Orange world, which you can  
then use and update wherever you are.  
START GAME  
games on your phone using your wap  
connection. These games are different to  
the downloadable games, as they require  
you to be connected while you are playing.  
With the full colour screen and excellent  
sound quality, gaming on your Samsung  
E330 is more fun than ever. You can also  
download new games to play from Orange  
using wap when you’ve completed the  
games we’ve already put on your phone.  
Start a new game.  
CONTINUE  
Continue the last game you were  
playing.  
HIGH SCORE  
To play games using your wap  
To download a Java™ application:  
Displays the high score table.  
Note: This option may not be  
available for some games.  
connection:  
1
2
3
Open the wap site with the application  
you want to download.  
To play a game:  
1
2
Open the Orange World homepage by  
pressing . Scroll to More fun and  
HOW TO PLAY  
Follow the on-screen prompts for  
downloading.  
1
Press Menu, scroll to Fun box and  
press Select.  
Instructions on how to play the  
game.  
press Options, then OK.  
Open the Games option and you will  
see a list of games that you can play.  
Once you have chosen which game to  
play you can open the instructions  
option to learn about the game.  
All downloading games will be stored  
in your Fun box menu.  
2
3
Scroll to JAVA world and press Select.  
Select Downloads and choose from:  
OPTION  
Switch the game sound on or off.  
SnowBall Fight  
BubbleSmile  
Note: You will be charged the standard  
Orange World access charge while you  
are connected and playing games.  
80  
81  
11  
International services  
82  
International services  
International services  
Orange International services for  
pay monthly customers  
Note: The availability of this service will be  
dependent on the partner network  
supporting Text Messaging and MultiMedia  
Messaging.  
What are the international dialling  
codes I need to add to numbers  
when I am calling to or from the  
UK?  
pay monthly check list before  
you travel  
Whether its two weeks in the sun or a  
quick business trip, take Orange with you  
when you go abroad and have the  
reassurance that its the affordable way to  
keep talking.  
1
Call customer services on 150 from  
your Orange phone or 07973 100 159  
from any other phone to activate your  
phone so you can make and receive  
calls abroad. Roaming needs to be  
activated at least 24 hours before  
travelling abroad and it only has to be  
activated once.  
country  
code  
+43  
When travelling abroad, always try to keep  
safety at the front of your mind.  
Austria  
Belgium  
+32  
Cyprus  
+357  
+45  
1
For safety and security, always pack  
your Orange phone in your hand  
luggage and switch it off before  
boarding a plane.  
Denmark  
France  
You can call or send text messages or  
photo messages from abroad by simply  
adding the international dial code before  
the number you call or text.  
+33  
Germany  
Greece  
+49  
+30  
2
If you want to use Answer Fax abroad  
you must have it activated on your  
account at least 24 hours before you  
leave the UK. Call 150 from your  
Orange phone or 07973 100 150 from  
any other phone for details. The  
availability of this service is dependent  
upon the partner network which you  
are logged into.  
2
Let others know you are abroad so  
they can expect a different ring tone  
when they call you or they might hear a  
recorded message in a foreign  
language if you are out of coverage.  
Italy  
+39  
Luxembourg  
Netherlands  
Northern Cyprus  
Portugal  
+352  
+31  
If you call or send a text or photo  
message abroad from the UK it makes  
sense to use your Orange phone.  
Oranges low fixed price rates make it  
simple to work out exactly what you will  
be charged, so now you can stay in touch  
around the world.  
+905  
+351  
+353  
+34  
Rep. of Ireland  
Spain and islands*  
Sweden  
+46  
UK  
+44  
*includes the Canary and Balaeric islands.  
84  
85  
International services  
International services  
3
If you have Line 2 we recommend that  
you divert all Line 2 calls to your  
Orange Answer Phone before you  
leave as this service is not available  
while you are abroad.  
7
Make sure that the frequently used  
numbers in your phonebook are saved  
with the International dialling codes you  
need, ie, +44 minus the leading zero  
from the area code for calls back to  
the UK.  
You can call or send text messages or  
photo messages from abroad by simply  
adding the international dial code before  
the number you call or text.  
How do I know which countries  
I can call from and to using my  
Orange phone?  
Call the Information line on 450 from  
your Orange phone or 07973 100 450  
from any other phone. You can also  
up-to-date list of roaming destinations.  
4
5
Remove any temporary bars on  
international calls using the menu  
options on your phone.  
If you call or send a text or photo  
message abroad from the UK it makes  
sense to use your Orange phone.  
Note: The availability of Orange products  
and services when roaming is dependent  
upon the partner network.  
Set up any diverts on your Orange  
phone before you leave the UK as you  
will not be able to do it when you are  
abroad. Refer to chapter 4 for more  
information on call diverts.  
When travelling abroad, always  
try to keep safety at the front of  
your mind  
Orange International services for  
pay as you go customers  
pay as you go check list before  
you travel  
6
Make sure you pack your charger and  
a three-pin adaptor so you can charge  
your phone while abroad.  
1
For safety and security, always pack  
your Orange phone in your hand  
luggage and switch it off before  
boarding a plane.  
Whether its two weeks in the sun or a  
quick business trip, take Orange with you  
when you go abroad and have the  
reassurance that its the affordable way to  
keep talking.  
1
Remove any temporary bars on  
international calls using the menu  
options on your phone.  
2
Let others know you are abroad so  
they can expect a different ring tone  
when they call you or they might hear a  
recorded message in a foreign  
language if you are out of coverage.  
2
Top up your Talk Time by:  
Credit or debit card  
Register your card 72 hours before  
you go and you can then call 450  
from your Orange phone to top up  
your talk time.  
86  
87  
international services  
international services  
Orange Top-up Swipe Card  
Note: The availability of Orange products  
and services when roaming is dependent  
upon the partner network.  
For more information call Orange customer  
services on 150 or, if you are a pay as you  
go customer, on 450 from your Orange  
phone.  
using GPRS abroad  
Before you go, use your Orange  
Top-up Swipe Card to top up; in the  
UK they’re available in any Orange  
shop and wherever you see the  
Top-up symbol.  
If you use GPRS abroad you may need to  
manually select the network you use to  
ensure that you are roaming on a network  
that supports GPRS Roaming.  
when you go abroad, you need to  
select the partner network to use  
using your Answer Phone abroad  
Orange vouchers  
Buy £20 and £50 vouchers from any  
Orange shop or high street stockist.  
Note: Orange Top-up vouchers are  
not currently available abroad. Only  
UK vouchers will be redeemed.  
Orange has partnerships with a range of  
networks in a variety of countries.  
When you go abroad, you need to tell your  
phone to select a network.  
While abroad, you can use your Answer  
Phone as easily as you do when in the UK.  
Call customer services on 150 from your  
Orange phone, or 07973 100 150 from  
any other phone, to get an up-to-date list  
of foreign operators that support GPRS  
Roaming and the tariffs applicable to the  
service plan.  
1
2
Simply press and hold the 1 key.  
You will be connected to your Answer  
Phone. Now just press:  
1
2
3
Press Menu, scroll to Network and  
press Select.  
3
4
Make sure you pack your charger and  
a three-pin adaptor so you can charge  
your phone while abroad.  
Scroll to Network selection and press  
Select.  
1
2
3
7
8
9
#
to listen to your message again  
to save your message  
You can connect to GPRS services as if  
you are in the UK when you use it  
abroad.Orange Care  
Make sure that the frequently used  
numbers in your phonebook are saved  
with the international dialling codes you  
need, ie, +44 minus the leading zero  
from the area code for calls back to  
the UK.  
Choose from:  
to delete your message  
to rewind 10 seconds  
Automatic  
You are connected to the first  
available network.  
to skip to the next message  
to fast forward 10 seconds  
to return the call  
Lifes difficult enough, without having to  
worry about the expense and hassle of  
replacing your phone.  
Manual  
Choose from a list of available  
networks  
88  
89  
12  
ensure your phone  
is secure  
90  
ensure your phone is secure  
ensure your phone is secure  
Orange Care  
To get Orange Care call customer services  
on 150 if you are a pay monthly customer  
or 450 if you are a pay as you go  
customer.  
If this can’t be avoided, please make  
sure its locked in the boot or locked in  
the glove compartment.  
information that Orange reasonably  
requests in connection with the  
replacement of your phone.  
Lifes difficult enough, without having to  
worry about the expense and hassle of  
replacing your phone.  
Never loan your phone to someone else.  
Remember, if your phone is stolen or  
maliciously damaged we need a crime  
reference number or a lost property  
number if it is lost.  
Note: Orange Care includes insurance and  
warranty which is subject to terms and  
conditions and exclusions as stated in the  
reference section. You should read these  
carefully.  
How to claim:  
With Orange Care you get:  
Worldwide cover for 12 months against  
Report the loss, theft or damage to  
Once your claim is agreed, and the  
loss, theft, accidental or malicious  
damage and handset breakdown.  
Orange as soon as possible.  
administration fee of £15 is paid,  
Orange will despatch your replacement  
phone. Please see the Orange Care  
terms and conditions in the reference  
section for more information.  
Loss, theft or malicious damage claims  
A replacement phone of the same  
must be reported to the police  
model despatched within 24 hours of  
our acceptance of your claim, to any  
UK address.  
Protecting your phone  
immediately (or as soon as possible  
within 24 hours of discovery).  
Accidents happen – which is why we offer  
Orange Care. However, we do ask that  
you take good care of your phone and  
follow just a few basic steps to help  
protect your phone:  
To make a claim or to have your phone  
The same number and the same service  
barred to prevent unauthorised use  
simply call Orange customer services.  
Small Business customers opening an  
Orange account receive Orange Care free  
of charge for the first 12 months. Small  
Business customers will receive a free  
replacement for their lost, stolen and  
damaged phones which will be sent out  
within 24 hours of our acceptance of your  
claim.  
on your replacement Orange phone that  
you enjoyed on your old one, so you’re  
never out of touch for long.  
To speed up your claim make a note of  
the key facts before calling, eg, time of  
theft, where you lost it, how it got  
damaged and what the damage is,  
steps taken to recover your phone and  
any other relevant details. You must  
provide any assistance and/or  
Great value cover for £5 per month.  
Don’t leave your phone unattended in  
a public place.  
Don’t leave your phone in a vehicle.  
92  
93  
ensure your phone is secure  
ensure your phone is secure  
manufacturer’s warranty  
What if I enter the wrong PIN?  
To activate your SIM Card PIN:  
To change your SIM Card PIN:  
If you enter an incorrect SIM Card PIN or  
PIN2 three times in a row, your SIM Card  
will block. You will need a PUK (personal  
unblocking key) to unblock your SIM  
Card.  
If you do not have Orange Care you still  
receive a 12-month manufacturers warranty  
which covers you against phone faults.  
Please call 0208 391 0168 for more details.  
1
Press Menu, scroll to Phone settings  
and press Select.  
1
Press Menu, scroll to Phone settings  
and press Select.  
2
3
4
5
Scroll to Security and press Select.  
PIN check is highlighted. Press Select.  
Enable is highlighted. Press Select.  
Enter your four-digit PIN code and  
press OK.  
2
3
4
Scroll to Security and press Select.  
Scroll to Change PIN and press Select.  
Enter your current PIN number and  
press OK.  
Call customer services on 07973 100  
150 if you are a pay monthly customer  
or 07973 100 450 if you are a pay as  
you go customer for details on how to  
unblock your phone.  
ensure that only authorised people  
can use your phone  
5
6
Enter your new PIN number and  
press OK.  
If your phones SIM Card PIN is activated a  
four-digit PIN (Personal Identification  
Number) will be requested each time you  
switch your phone on. This PIN is preset  
to 1111. To increase your phones security  
you can change the PIN to a number only  
you know.  
To turn your phone on once SIM Card  
Enter your new PIN number again to  
confirm.  
PIN is activated:  
Do not attempt to guess the PUK code.  
If you enter your PUK code incorrectly  
10 times in a row, you will permanently  
block your SIM Card and you may have  
to return your phone to Orange.  
1
2
When you switch your phone on, Enter  
PIN will show in your display.  
Enter your PIN code and press OK.  
94  
95  
ensure your phone is secure  
13  
security code protects your phone  
against unauthorised use  
What are the security codes for?  
Your Orange phone comes with a  
number of preset security codes.  
Each code controls one of your phones  
features. Use the table below to identify  
which code you need to activate  
each feature.  
The security code can be set to activate  
when a different SIM Card is used in your  
phone, to prevent unauthorised use. The  
security code is preset to 0000.  
1
Press Menu, scroll to Phone settings  
and press Select.  
security feature preset code  
2
3
4
5
Scroll to Security and press Select.  
Scroll to SIM lock and press Select.  
Enable is highlighted. Press Select.  
Enter your four-digit security code and  
press OK.  
SIM Card PIN (PIN1)  
Fixed dialling (PIN2)  
Call barring  
1111  
1111  
1111  
12345  
6
Re-enter the code and press OK.  
Lock code  
reference  
96  
reference  
safety  
reference  
operate at a higher power level than is  
needed. As with any other radio  
If you don’t have a personal handsfree  
kit or personal handsfree car kit, stop  
and park your vehicle safely with the  
engine off before using your phone,  
although never on a motorway slip road  
or hard shoulder even if it is urgent.  
Do not store or carry inflammable  
liquids, gases or explosive materials in  
the same compartment as your phone,  
its parts or accessories and always  
store your phone safely and securely.  
You should always use a phone holder  
in your car to secure your phone safely.  
Never place the phone on the  
Accessories Hotline on 0500 178 178 or by  
visiting your local stockist.  
1
network services  
transmitting equipment, you are advised  
that for the satisfactory operation of your  
phone and for your own safety, you should  
use your phone only in the normal  
operating position.  
The mobile phone described in this guide is  
approved for use on the Orange network. A  
number of features included in this guide  
are called Network Services. These are  
special services that you can arrange  
through Orange. Before you can take  
advantage of the Network Services, you  
must subscribe to them through Orange.  
Instructions for these services are included  
in this guide.  
4
car kit installation  
Only qualified personnel should install or  
service the personal handsfree car kit or  
the phone in a vehicle. Faulty installation  
or service may be dangerous and may  
invalidate any warranty which may apply  
to the unit.  
3
using your Orange phone in a  
vehicle  
Safety comes first, and is the ultimate  
responsibility of the driver. Therefore:  
For vehicles equipped with an air bag,  
remember that an air bag inflates with  
great force. Do not place objects,  
including both installed or portable  
wireless equipment, in the area over the  
air bag or in the air bag deployment  
area. If a personal handsfree car kit is  
improperly installed and the air bag  
inflates, serious injury could result.  
Check regularly that all mobile phone  
equipment in your vehicle is mounted  
and operating properly.  
Orange recommend that you do not use  
your phone when driving, unless you are  
using a wired personal handsfree kit or  
personal handsfree car kit.  
2
everyday use of your phone  
passenger seat or where it can break  
loose in a collision or sudden stop.  
Hold your phone as you would any other  
telephone, with the antenna pointing up  
and over your shoulder. If your phone has  
an extendible antenna, extend it fully. Do  
not touch the antenna unnecessarily when  
the phone is switched on, as this will affect  
call quality and may cause the phone to  
If you need to make or receive a call  
and you have a personal handsfree kit  
or personal handsfree car kit, make sure  
it is done sensibly using speed dialling  
or voice activation where possible, and  
keeping calls brief and to a minimum.  
Remember: Always give your full attention  
to driving. There is a personal handsfree kit  
and personal handsfree car kit available for  
most Orange phones which you can  
purchase separately by calling the Orange  
98  
99  
reference  
reference  
Your mobile phone is a low power radio  
transmitter and receiver. When it is  
switched on, it receives and sends out  
radio frequency (RF) signals. Most  
modern electronic equipment is shielded  
from RF signals. However, RF signals may  
affect improperly installed or inadequately  
shielded electronic systems in motor  
vehicles (eg electronic fuel injection,  
electronic anti-lock braking, electronic  
speed control or air bag systems, etc).  
Check with the manufacturer or its  
representative regarding your vehicle. You  
should also consult the manufacturer of  
any equipment that has been added to  
your vehicle.  
6
emergency calls  
When making an emergency call,  
999, 112 or other official emergency  
If your phone offers the features listed  
below, and if you have restricted or barred  
outgoing calls from your phone, calls to  
emergency numbers (999 or 112 in the UK)  
may still be possible. The features are:  
remember to give all the necessary  
number) may vary by location. However,  
only one official emergency number is  
programmed into your phone, which may  
be incorrect if you are using your phone  
overseas. Please check with our Partner  
Network abroad for the emergency number  
that is used in that location. Your Orange  
phone, like any mobile phone, operates  
using radio signals, mobile and fixed line  
networks which cannot always guarantee  
connection in all conditions. Therefore  
never rely solely upon your mobile phone  
for essential communication such as  
medical emergencies. Do not hang up  
during an emergency call until you are told  
to do so by the operator.  
information as accurately as possible.  
Remember that your phone may be the  
only means of communication at the scene  
of an accident - do not cut off the call until  
given permission to do so by the operator.  
Restricted dialling lists  
Call barring  
Fixed dialling lists  
7
one touch emergency dialling  
Calls to closed user groups  
If your phone supports preprogrammed  
one touch emergency dialling, using the 9  
key to call the emergency number may not  
be possible when you have restricted or  
barred outgoing calls from your phone. This  
depends on the type of restriction you have  
chosen, and the type of barring option you  
have selected.  
Keypad locking  
Ensure the phone is switched on and in  
service. Give your location to the operator.  
To make an emergency call:  
1
If the phone is not on, switch it on.  
Check for adequate signal strength.  
From the main display key in the  
emergency number for your location (eg  
999, 112 or other official emergency  
number).  
5
fuse replacement  
One touch emergency dialling does not  
operate when certain other features are in  
use (such as keypad locking and others).  
Always replace a blown fuse with a fuse  
of the same type and size. Never use a  
fuse of a higher rating.  
2
Note: When using voice dialling you must  
say the name exactly as you said it when  
you recorded it, which may be difficult in,  
for example, a noisy environment or during  
Note: Official emergency numbers (e.g  
100  
101  
reference  
reference  
an emergency. Do not rely solely upon  
voice dialling in all circumstances.  
9
pacemakers  
10 hearing aids  
mobile telephone network, and is illegal.  
Pacemaker manufacturers recommend  
that a minimum separation of 16 cm (6  
inches) be maintained between a  
handheld phone and a pacemaker to  
avoid potential interference with the  
pacemaker. These recommendations  
are consistent with the independent  
research of and recommendations of  
Wireless Technology Research. Users  
with pacemakers should therefore:  
Certain hearing aids can be interfered with  
by your mobile phone. If this occurs, please  
consult the hearing aid manufacturer.  
Note: Failure to observe this instruction  
may lead to suspension or denial of Orange  
phone services to the offender, or legal  
action or both.  
Note: A valid SIM Card must be inserted  
in your phone in order to make  
emergency calls. Pay as you go  
11 other medical equipment  
customers do not need to have talk time  
available, but need to have used the  
phone in the previous six months.  
Operation of any radio transmitting  
equipment, including mobile phones, may  
interfere with the working of other  
13 explosive materials  
You are advised to switch off your  
inadequately protected medical devices.  
Consult a physician or the manufacturer of  
the medical device if you have any  
phone when at a petrol station or other  
refuelling point. You must observe  
restrictions on the use of radio  
equipment in fuel depots (fuel storage  
and distribution areas); chemical plants  
or where blasting operations are in  
progress.  
8
operating environment  
Remember to follow any special regulations  
in force in any area, and always turn off  
your phone wherever it is forbidden to use  
it, or when it may cause interference or  
danger. When connecting the phone or any  
accessory to another device, read its user  
guide for detailed safety instructions.  
Always keep your phone at least 20  
cm (8 inches) away from your  
pacemaker when the phone is  
switched on.  
questions. Always switch off your phone in  
health care facilities when any regulations  
posted in these areas instruct you to do so.  
Never carry your phone in your  
breast pocket.  
12 aircraft safety  
Areas with a potentially explosive  
Use the ear opposite to the  
Using your phone while in the air is  
prohibited. Switch off your phone before  
boarding any aircraft. The use of mobile  
telephones in an aircraft may be dangerous  
to the operation of the aircraft, disrupt the  
atmosphere are often but not always  
clearly marked. They include: below  
deck on boats; chemical transfer or  
storage facilities; vehicles using liquefied  
petroleum gas (such as propane or  
Do not connect incompatible products.  
pacemaker to minimise the potential  
for interference.  
Switch off your phone immediately if  
you suspect that interference is  
being caused.  
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butane); areas where the air contains  
chemicals or particles, such as grain,  
dust or metal powders; and any other  
area where you would normally be  
advised to turn off your vehicle engine.  
Your phone must be switched on to  
access games, ring tone composer,  
calendar, calculator, wap, infrared, timer  
and other similar features. Do not  
switch your phone on when mobile  
phone use is prohibited or when it may  
cause interference or danger.  
information stored on them may be  
erased.  
areas. Its moving parts can be damaged.  
Your phone is powered by a  
Always switch your phone off in any  
facility where posted notices so require.  
rechargeable battery. Note that a new  
batterys full performance may only be  
achieved after two or three complete  
charge and discharge cycles.  
15 phone and battery care  
Note: The functioning of your phone can  
be affected by localised conditions, and we  
cannot guarantee coverage inside  
buildings. If you have difficulty in making or  
receiving calls, you should contact Orange  
customer services.  
Warning: Use only batteries, charger and  
accessories approved for use with this  
particular phone model. The use of any  
other types may invalidate any approval or  
warranty applying to the phone, and may  
be dangerous.  
The battery can be charged and  
discharged hundreds of times but it will  
eventually wear out. When the operating  
time (talk time and standby time) is  
noticeably shorter than normal, it is time  
to buy a new battery.  
The information or services you have  
accessed using wap are stored in the  
cache of your phone, which is a  
memory used to store data temporarily.  
You should empty the cache of your  
phone after each use to ensure that any  
confidential information cannot be  
accessed by anyone using your phone.  
Parts of the phone are magnetic.  
Do not charge the battery when either  
Temperature extremes may affect the  
ability of your battery to charge: allow it  
to cool down or warm up first.  
14 general safety information  
of your phones covers are removed.  
When changing your phones cover,  
Keep the phone and all its parts and  
always switch off the power and  
disconnect the phone from the charger  
or any other device. Always store the  
phone with the covers attached. Never  
use a phone without a cover.  
accessories out of childrens reach.  
Never use any charger or battery which  
is damaged or worn out.  
Metallic materials may be attracted to  
the phone. Always secure the phone in  
its holder because metallic materials  
may be attracted by the earpiece. Do  
not place credit cards or other magnetic  
storage media near the phone, because  
Your phone is not water resistant. Keep  
it dry. Precipitation, humidity and all  
types of liquids or moisture can contain  
minerals that will corrode electronic  
circuits.  
Always unplug the charger when not in  
use. Do not leave the batteries connected  
to the charger for longer than a week,  
since overcharging may shorten its  
lifetime. If left unused, a fully charged  
Remember to always make backup  
copies of all important data.  
Do not use your phone in dusty, dirty  
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battery will discharge itself over time.  
the + and - terminals of the battery).  
Therefore, always take adequate  
precautions when carrying a spare  
battery in a purse or pocket.  
Do not use harsh chemicals, cleaning  
solvents, or strong detergents to clean  
your phone. Wipe it with a soft cloth  
slightly dampened in a mild soap and  
water solution.  
radio waves and  
your phone  
Do not paint your phone as this can  
clog its moving parts and prevent  
operation.  
Specific absorption rate, or SAR, is an  
internationally accepted way of measuring  
how much radio frequency (RF) energy is  
absorbed by the body when a mobile  
phone is used.  
Only use the antenna supplied or an  
Batteries must be recycled or disposed  
of properly and according to your local  
regulations, and must never be  
disposed of in household waste. Never  
dispose of batteries in a fire.  
approved replacement antenna.  
Unauthorised antennae, modifications  
or attachments could damage the  
phone and may violate regulations  
governing use of mobile phones.  
Do not store it in hot areas. High  
temperatures can shorten the life of  
electronic devices, damage batteries  
and warp or melt certain plastics.  
Do not store your phone in cold areas.  
When it warms up (to its normal  
temperature) moisture can form inside  
the phone which may damage  
electronic circuit boards.  
When you disconnect the power cord of  
any accessory, including the charger,  
grasp and pull the plug, not the cord.  
For good operation times, discharge  
an NiMH battery from time to time by  
leaving your phone switched on until it  
turns itself off.  
All phones on the Orange network are  
designed by the phone manufacturers to  
comply with the relevant recommendations  
and standards. Orange believes that new  
and existing customers should be fully  
informed about SAR.  
Keep all SIM Cards out of childrens  
reach.  
Use your phone battery only for its  
intended purpose, and never use any  
charger or battery which is damaged or  
worn out.  
All of the above suggestions apply equally  
to your phone, battery, charger or any  
accessory. If any of them is not working  
properly, contact Orange customer services  
on 07973 100 150 or, if you are a pay as  
you go customer, on 07973 100 450, from  
any other phone for assistance.  
The SAR value for your Samsung E330 is  
0.903w/kg.  
Never allow the battery terminals to  
Do not attempt to open the casing on  
your phone or its battery. Non-expert  
handling may damage it.  
short circuit, as this can cause damage  
to the battery or to the connecting  
object (a short circuit can occur if a  
metallic object such as a coin, clip or  
pen causes direct connection between  
Note: The SAR value for your phone has  
been provided to Orange by the  
Do not drop, knock or shake the phone.  
Rough handling can break the internal  
circuit boards.  
manufacturer. By acting as facilitator for  
conveying this information to our  
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customers, Orange is fulfiling its duty as a  
responsible retailer.  
data protection  
direct debit  
you can choose to allow information only  
access and access which will allow  
changes to be made. Please call customer  
services who will send you a form.  
We will use the personal information you  
supply us to help manage your Orange  
account efficiently, for example, to assist in  
handling queries, sending bills (excluding  
pay as you go) or to send you information  
on products and services which may be of  
particular interest to you. From time to time,  
we may pass information about you to third  
parties or government agencies. Full details  
are given in the terms and conditions  
booklet.  
Paying by Direct Debit is a convenient way  
to pay. If you're a pay monthly customer  
you will still be sent a detailed monthly  
statement but won't have to remember to  
send a cheque each month. To set up a  
Direct Debit payment call 150 from your  
Orange phone.  
paperwork  
14-day phone return  
Orange useful booklets  
The 14-day phone return only applies to  
new phones and excludes upgrades and  
reconditioned phones. If you are unsatisfied  
with our service in any way, you can return  
your phone within 14 days of purchase,  
and we will reimburse you the cost of  
purchase and your connection charge. All  
we request is that you pay for the calls  
you’ve already made and a percentage of  
the monthly subscription. Simply fill in the  
form supplied with your phone and take it  
along with your phone to your stockist. You  
should retain the form for your records.  
If you would like to receive a free booklet  
containing useful information on an Orange  
product or service call Orange Customer  
services on 07973 973 150 or, if you are a  
pay as you go customer, 450 from your  
Orange phone.  
If you're a pay as you go customer you can  
combine control with peace of mind,  
topping up from as little as £10 a month to  
£100. You can change or cancel your  
Direct Debit anytime, just give 14 days  
notice. To set up a Direct Debit payment  
call 450 from your Orange phone .  
Please call Orange customer services on  
07973 100 150 or, if you are a pay as you  
go customer, on 07973 100 450 if you do  
not wish to receive any marketing materials  
related to Orange and its services, or if you  
do not wish us to pass on your details to  
any other reputable organisations for sales  
and marketing purposes.  
allowing access to your Orange account  
It can sometimes be useful for someone  
else to have access to your account, for  
example if you have more than one Orange  
phone in your name. As an account holder  
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Orange Care terms and  
conditions  
your Orange pay monthly phone or  
07973 100 150 from any other phone.  
Small Business customers should call  
345 from their Orange phone or  
07973 100 345 from any other phone  
and Business Solutions customers  
should call 158 from their Orange  
phone or 07973 100 158 from any  
other phone. Pay as you go  
claims, to arrange repairs and issue  
replacement phones on behalf of the  
insurer. For the purposes of this  
Insurance “phone" means handset,  
standard battery, SIM card and  
Brokers Limited. Requests should be  
made in writing, stating your Orange  
phone number.  
1
interpretation  
1.1 In these terms and conditions  
Insurance refers to the provisions of  
clause 3 and Warranty to the  
3
cover for lost stolen and damaged  
phones  
charger, originally supplied as part of  
the standard package.  
Your phone which must be in your  
provisions of clause 7, together  
Insurance and Warranty are referred to  
as Orange Care.  
2.3 The Insurance is arranged with an  
authorised insurer whose details are  
available upon request to HSBC  
Insurance Brokers Limited, Quay  
West, Trafford Wharf Road,  
possession or in the possession of an  
authorised user is insured worldwide  
subject to the terms and conditions of the  
Insurance policy (see clause 6.14 in respect  
of conditions outside the United Kingdom).  
If your phone (or parts there of) is lost,  
stolen or damaged you will be entitled to a  
replacement or repair “free of charge”  
subject to payment of the administration  
fee as detailed in clause 9.6, subject to  
compliance with all the following terms and  
conditions of the policy. For your  
customers can purchase Orange Care  
by calling 450 from their Orange  
phone or 07973 100 450 from any  
other phone.  
1.2 Orange Care is subject at all times to  
the provisions of these terms and  
conditions and does not apply and  
cannot be purchased in relation to any  
second line activated on your Orange  
phone. (Orange Care only applies to  
approved and Orange branded  
phones).  
Manchester, M17 1PL.  
2.4 The following paragraphs describe the  
conditions and cover provided under  
the terms of this Insurance which  
forms part of a master policy arranged  
by HSBC Insurance Brokers Limited  
on behalf of Orange. This Insurance is  
subject to the terms and conditions of  
the master policy, a copy of which can  
be obtained from HSBC Insurance  
2
insurance terms  
2.1 Orange Personal Communications  
Services Limited (Orange) is monitored  
by HSBC Insurance Brokers Limited  
which is a member of the General  
Insurance Standards Council.  
1.3 To check whether your chosen service  
plan includes Orange Care or requires  
Orange Care to be purchased as an  
optional extra please call 150 from  
information an authorised user is the  
Orange registered customer, other users  
officially notified to Orange by the customer  
2.2 Orange is authorised by the insurer to  
collect premiums, to accept or decline  
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and authorised by Orange, the registered  
customers spouse/partner, members of  
his/her immediate family, all of whom would  
normally reside at the registered customers  
address and employees of the registered  
customer who use the phone with  
you must provide the following:  
3.2.1 the crime reference number in  
respect of theft or malicious  
4
exclusions  
not impair the normal functions  
of the phone;  
4.1 A replacement or repair will not be  
provided under the terms of the  
Insurance where the loss or damage  
is caused by or consists of:  
4.1.1 normal wear and tear or  
deterioration, depreciation,  
rusting or oxidisation,  
4.1.8 loss of or theft of items left  
unattended in a public place;  
4.1.9 theft of items from an  
unattended vehicle unless the  
item was in a locked boot or  
locked glove compartment and  
the vehicle itself was securely  
locked;  
damage claims or the lost  
property reference number if  
the phone has been lost;  
permission of the customer.  
3.2.2 full details of how the loss, theft  
or damage occurred; and  
3.1 Loss, theft or malicious damage  
claims must be reported to the Police  
immediately but in any event within 24  
hours of discovery of the occurrence.  
In respect of claims arising outside the  
United Kingdom please refer to  
3.2.3 any other information and  
evidence as may reasonably be  
requested by Orange regarding  
the cause of loss or damage.  
atmospheric or climatic  
conditions or other gradually  
operating cause;  
4.1.10 any wilful act, neglect or failure  
to take reasonable care by you  
or any authorised user or any  
wilful act or neglect carried out  
at the direction or instigation of  
you or any authorised user;  
4.1.11 disregard of manufacturers  
and/or operating instructions;  
4.1.12 damage resulting from pressure  
waves caused by aircraft or  
other aerial devices travelling at  
sonic or supersonic speeds;  
4.1.2 confiscation or detention;  
4.1.3 improper maintenance, repair or  
modification;  
3.3 Orange will arrange repair or  
replacement on behalf of the insurers.  
3.4 Lost, stolen or damaged antennas will  
be repaired/replaced, where  
Clause 6.14.  
4.1.4 defective materials or  
workmanship covered by the  
manufacturers warranty;  
3.2 Your claim must be reported to  
Orange as soon as possible but in any  
event not more than 24 hours after  
you discover the loss, theft or  
appropriate, free of charge once only.  
3.5 You or any authorised user of the  
phone must at all times act with due  
care in looking after the phone and take  
all reasonable precautions to safeguard  
it against loss, theft or damage.  
4.1.5 breakdown of or interruption to  
the network service;  
damage. In respect of claims arising  
outside the United Kingdom please  
refer to Clause 6.14. To make a claim  
4.1.6 loss of use or consequential  
loss of any kind;  
4.1.7 cosmetic damage which does  
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4.1.13 war and hostilities;  
network in your name;  
4.2.4 at the time of loss, theft or  
damage the phone was not  
being used or in the possession  
of you or an authorised user.  
6.2 Replacement phones may be supplied  
from refurbished stock that have been  
tested and are fully functional.  
deliver the replacement.  
4.1.14 loss, destruction or damage in  
Northern Ireland due to civil  
commotion unlawful or wanton  
act committed maliciously in  
connection with any unlawful  
association;  
6.6 When a replacement phone has been  
supplied due to accidental or  
6.3 In the event of a claim you are only  
entitled to repair or replacement (at  
the option of Orange) of your phone.  
There is no entitlement to any  
malicious damage the original phone  
must be returned to Orange.  
6.7 When a replacement phone has been  
supplied because of loss or theft, if  
the original phone is subsequently  
recovered it must be returned to  
Orange as it is the property of the  
insurer.  
5
premium payment  
4.1.15 radioactive contamination;  
4.1.16 loss or theft of a phone from  
temporary premises is covered  
only where there is evidence of  
forcible and violent entry or exit.  
4.2 A replacement or repair will not be  
provided if:  
Insurance cover will cease if any premium is  
not paid on the due date unless such delay  
is due to a processing error by any clearing  
bank or similar. Your phone will not be  
replaced or repaired if any sum is due by  
you to Orange.  
monetary settlement under the terms  
of the Orange Care Insurance policy.  
6.4 The Insurance period will be  
unaffected by the replacement of your  
phone and will continue to apply from  
the date the Insurance first came into  
force.  
6.8 If there is reason to believe that you  
have not taken reasonable care of  
your phone any claim may be referred  
to Chartered Loss Adjusters in order  
to carry out a special investigation into  
the circumstances of the claim. No  
free replacement or repair will be  
provided unless and until the adjusters  
confirm your claim is acceptable  
under the terms of the policy  
4.2.1 Orange has reason to believe  
you have made a fraudulent  
claim;  
6
general  
6.5 Should you find a phone that you  
have reported lost or stolen before  
you have received a replacement, you  
must report this to Orange  
6.1 It is a condition of this policy that the  
replacement of any phone will only be  
made with an Orange product.  
Wherever possible, reasonable efforts  
will be made to ensure that the  
replacement phone is of the same or  
similar specification.  
4.2.2 you do not make reasonable  
efforts to recover any lost or  
stolen items;  
immediately so that the delivery of the  
replacement can be cancelled. If you  
fail to do so we reserve the right to  
impose a charge for any attempt to  
4.2.3 the phone is not registered and  
connected to the Orange  
6.9 If Orange believes that you have  
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persistently failed to take reasonable  
to Orange as soon as possible but in  
any event as soon as reasonably  
practicable after you discover loss  
theft or malicious damage. A  
these terms and conditions then  
Orange may entirely at its discretion  
agree to sell you a replacement phone  
at prevailing replacement phone  
prices. The charge for any  
6.20 Any replacement phone received  
care of your phone your cover will be  
cancelled.  
under either clause 3 or clause 7 will  
not attract a further period of  
6.10 Orange may at its option require you  
to return your phone for examination  
before a replacement is supplied.  
6.11 If Orange has reasonable cause to  
believe you have made a fraudulent  
claim your cover will be cancelled.  
6.12 You must provide any assistance  
and/or information that Orange  
Insurance or warranty. For the  
avoidance of doubt (subject to the  
provisions of clause 6) the periods  
stated in clauses 8.1, 9.1 and 10.2 as  
appropriate will continue to apply from  
the date such cover originally came  
into effect.  
replacement phone will not be sent to  
you until you return to the United  
Kingdom.  
replacement phone so supplied will be  
applied to your Orange account.  
6.18 Orange will use its reasonable  
endeavours to dispatch any  
6.15 Where a replacement phone is issued  
under the warranty the original phone  
must be returned to Orange.  
replacement phone to you within 24  
hours of agreeing to issue such  
replacement, however, for reasons  
beyond our control this may not  
always be possible.  
6.16 You may be charged the  
6.21 Any claim accepted under Orange  
Care purchased as an optional extra  
with your Pay Monthly service plan will  
be subject to an administration fee.  
See clauses 9.6, 9.6.1, and 9.6.2. for  
details  
reasonably requests in connection  
with the replacement of your phone.  
6.13 A replacement item will be refused or  
you will be charged for any  
recommended retail price of any  
battery charger or antenna returned to  
Orange which is shown not to be that  
originally supplied with the phone or of  
any phone returned to Orange which  
is shown to have been deliberately  
damaged.  
6.19 Orange will arrange with you a place  
and time period for any replacement  
phone to be delivered, on payment of  
the administration fee detailed in  
clause 9.6. We reserve the right to  
impose a delivery charge if you are  
unavailable for the delivery as agreed.  
replacement if you have not complied  
with the terms of the Insurance policy  
and of Orange Care.  
6.14 If your phone is lost or stolen or  
maliciously damaged whilst you are  
abroad you must report the loss or  
theft to the relevant local authority and  
6.17 If your phone is lost or stolen, or  
maliciously or accidentally damaged  
so that it is no longer operable and  
such lost theft or damage falls outside  
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warranty - defective materials or  
workmanship  
7.3 Batteries only have a 12-month  
warranty.  
9
term & payments – pay monthly  
Service Plan with optional Orange  
Care  
and will be effective 90 days after you  
have been notified in writing or other  
durable form, unless the premium is  
varied at the annual renewal date of  
the policy. If your premium is  
7.1 If your phone (or parts thereof)  
becomes defective due to faulty  
materials or workmanship Orange will  
(at its option) repair or replace it at no  
charge (on payment of the  
8
term & payments - Service Plan  
inclusive of Orange Care  
9.1 Where you are connected to a service  
plan which requires Orange Care to  
be purchased as an optional extra the  
Insurance and Warranty will come into  
force 24 hours after you call to  
8.1 Where you are connected to a service  
plan which includes Orange Care the  
Insurance and Warranty will come into  
force when you register the phone on  
the Orange network. The Insurance  
and Warranty will remain in effect for a  
period of 12 months, unless you  
switch to a different service plan as  
indicated in clauses 11.2 and 11.6.  
8.2 Orange Care cover may be purchased  
separately once the initial period of 12  
months has expired.  
increased you may terminate this  
policy on not less than 10 days notice  
(before your bill date). If you do not  
give notice within one month of  
administration fee, if applicable, as  
detailed in clause 9.6) provided that:  
7.1.1 it has been used in accordance  
with the operating instructions;  
7.1.2 any repairs which may have  
been, or are to be undertaken  
request cover or 24 hours after we  
receive your written request for cover  
and will each have a minimum term of  
12 months. Your confirmation of  
notification of any increase you will be  
taken to have accepted the increase.  
9.4 In the event that any tax payable on  
premiums should be increased or any  
new tax imposed then such increase  
or new tax may be passed onto you.  
9.5 Where phones share an Orange  
Group service plan then Orange Care  
must be purchased separately for  
each phone.  
Insurance cover will be sent to you  
within 30 working days after the end  
of the month in which cover becomes  
effective.  
have been arranged by Orange;  
7.1.3 you have complied with the  
foregoing terms and conditions;  
7.1.4 the Orange phone is registered  
and connected to the Orange  
9.2 Premiums will be invoiced monthly by  
Orange on behalf of the Insurer on  
your Orange account and must be  
paid along with your Orange charges.  
9.3 Premiums may be varied at any time  
8.3 Where phones share an Orange  
Group service plan then each phone  
will be covered separately.  
network in your name;  
7.2 This Warranty is an extra benefit and  
is additional to your legal rights;  
9.6 Any claim accepted under Orange  
Care will be subject to an  
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administration fee charged to your  
to Oranges attention within 6  
months of the date of purchase  
of the phone.  
you 90 days notice of any such  
card or debit card the policy will come  
into force 24 hours after your call to  
request cover. If you pay by cheque  
then the policy will come into force  
within 24 hours of clearance of your  
cheque. The Insurance and warranty  
within the policy will each have a term  
of 12 months. Your confirmation of  
Insurance cover will be sent to you  
within 30 working days after the end  
of the month in which cover becomes  
effective.  
account in advance of any repair or  
replacement being undertaken.  
Details of the current administration  
fee are available on request from  
Orange and are published in our  
periodically updated price guide. The  
administration fee is subject to change  
and is payable in respect of all  
accepted claims made under Orange  
Care with the exception of those set  
out in clause 9.6.1.  
changes. If your rights under the  
policy are restricted or removed you  
may terminate Orange Care on giving  
not less than 10 days notice ending  
on an invoice date. If you do not give  
notice within one month of notification  
of any changes you will be taken to  
have accepted the changes.  
9.6.2 For the avoidance of doubt the  
administration fee is not  
refundable.  
9.7 You may terminate Orange Care on or  
after the minimum term by giving not  
less than 10 days notice before a bill  
date. As a concession, if you are also  
terminating your Orange account then  
you may terminate Orange Care within  
the minimum term and it will not be  
necessary for the notice to expire on  
your bill date but in such event you  
will not be entitled to a refund of any  
premiums paid.  
10 term and payments – pay as you go  
Service Plan  
9.6.1 The administration fee will not  
be payable in respect of a claim  
for defective material or  
10.1 When you are connected to a pay as  
you go service plan which requires  
Orange Care to be purchased as an  
optional extra the premium must be  
paid in advance.  
10.3 You may request that the policy is  
terminated at any time during the 12  
month period in which event Orange  
will refund to you a pro rata proportion  
of the premium for the balance of  
each complete month remaining of  
that period unless you have already  
made a claim on the policy in which  
event no refund will be due.  
workmanship of a new phone  
(including standard battery and  
charging unit but excluding  
9.8 Orange will negotiate renewals of the  
Insurance policy on your behalf and  
may change Insurer. The Insurer and  
Orange may vary the terms of the  
policy from time to time but will give  
10.2 The policy only applies to approved  
and branded Orange pay as you go  
phones and may be purchased for  
any phone within the current pay as  
you go range. If you pay by credit  
reconditioned and/or second  
hand phones) where the  
defective material or  
workmanship has been brought  
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11 switching between Service Plans  
11.1 In the event that you wish to switch  
from one pay monthly service plan to  
another both of which include Orange  
Care, or, from one pay monthly  
switching takes effect you will be  
covered by Orange Care for the  
unexpired balance (if any) of any  
period under clause 8.1 calculated  
from the day your phone was first  
registered on the Orange network.  
11.4 In the event that you wish to switch  
from a pay as you go service plan for  
which Orange Care has been  
service plan which includes Orange  
Care then from the date such  
12 claims  
12.1 To make a claim under this Insurance  
you should call 150 from your Orange  
pay monthly phone or 07973 100 150  
from any other phone if you are a pay  
monthly customer. Pay as you go  
customers should call 450 from their  
Orange phone or 07973 100 450 from  
any other phone. Small Business  
customers should call 345 from their  
Orange phone or 07973 100 345 from  
any other phone and Business  
switching takes effect you will be  
covered by Orange Care for the  
unexpired balance (if any) of any  
period under clause 8.1 calculated  
from the day your phone was first  
registered on the Orange network.  
11.6 In the event you switch from a pay  
monthly service plan inclusive of  
Orange Care to a pay as you go  
service plan Orange Care will  
service plan to another both of which  
require Orange Care to be purchased  
as an optional extra then Orange Care  
will continue unaffected.  
11.2 In the event that you wish to switch  
from a pay monthly service plan which  
includes Orange Care to a pay  
purchased to a pay monthly service  
plan which requires Orange Care to  
be purchased as an optional extra  
Orange Care will automatically cease.  
Orange will refund to you a pro rata  
proportion of the premium for the  
balance of each complete month  
remaining of that period unless you  
have already made a claim on the  
policy in which event no refund will be  
due.  
monthly service plan which requires  
Orange Care to be purchased as an  
optional extra the inclusive Orange  
Care will automatically cease.  
automatically cease.  
Solutions customers should call 158  
from their Orange phone or  
11.7 In the event that you wish to switch  
from a pay monthly service plan for  
which Orange Care has been  
07973 100 158 from any other phone.  
Your claim will be handled fairly and  
promptly.  
11.3 In the event that you wish to switch  
from a pay monthly service plan which  
requires Orange Care to be purchased  
as an optional extra to a pay monthly  
service plan which includes Orange  
Care then from the date such  
purchased as an optional extra Orange  
Care will automatically cease but in  
such event you will not be entitled to  
any refund of premiums paid.  
12.2 In certain circumstances, particularly  
where there is a dispute over your  
claim Orange may refer the matter to  
independent Chartered Loss Adjusters  
for investigation and review.  
11.5 In the event you switch from a pay as  
you go service plan to a pay monthly  
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13 complaints  
13.3 If you are not satisfied with the way a  
complaint has been dealt with you  
should write to HSBC Insurance  
Brokers Limited, Quay West, Trafford  
Wharf Road, Manchester, M17 1PL.  
13.4 If you remain dissatisfied, HSBC  
Insurance Brokers as a member of the  
General Insurance Standards Council  
is also a member of a registered  
independent dispute resolution  
pay monthly terms and  
conditions  
to emergency services). It may include us  
restricting the Service whereby you will  
automatically be re-directed into Orange  
when you attempt to make an outgoing call  
from your Device  
13.1 If you have any queries or complaints  
regarding this Insurance you should in  
the first instance address this to  
Orange. Call 150 from your Orange  
pay monthly phone or 07973 100 150  
from any other phone. Pay as you go  
customers should call 450 from their  
Orange phone or 07973 100 450 from  
any other phone. Small Business  
customers should call 345 from their  
Orange Phone or 07973 100 345  
from any other phone and Business  
Solutions customers should call 158  
from their Orange phone or  
1
definitions  
The following words and expressions shall  
have the following meanings:  
Accessories  
Billing Date  
the day on which your billing statement will  
be issued after you have been connected.  
Charges  
Products approved by Orange which you  
use in conjunction with your Device. They  
include (without limitation) batteries,  
chargers, car kits, headsets and carry  
cases.  
all charges for Services, as published in our  
periodically updated Price Guide. These  
include any reasonable administration  
charges.  
scheme. They will advise you how you  
can contact this scheme.  
13.5 Insofar as general Insurance products  
are concerned Orange is monitored  
by HSBC Insurance Brokers Limited  
who are members of the General  
Insurance Standards Council.  
Account  
our records of your payments and  
outstanding Charges, plus your personal  
details.  
Connection  
the process of giving you access to a  
Service. "Disconnection" and "Re-  
connection" have corresponding meanings.  
Content  
07973 100 158 from any other phone.  
13.2 If your queries or complaints regarding  
this Insurance are not satisfied, you can  
in the second instance write to Product  
Insurance, Orange PCS, Senhouse  
Road, Darlington, DL1 4YG.  
Age Restricted Services  
any Services which are specified for use  
only by customers over a specific age.  
Bar  
information, communications, images and  
sounds, software or any other material  
contained on or available through the  
Services.  
a block placed by us on some or all of the  
Services you normally use (except for calls  
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Contract  
Line One and Line Two  
are supplied in conjunction with Service  
Plans or outside Service Plans.  
Orange  
Services  
these terms and conditions which are  
binding on both you and Orange for each  
Device you connect to the Orange  
Network.  
Line One is the primary means by which  
you have access to the Services. Line Two  
is a second line on the same Device with its  
own phone number.  
Network and other Services, including  
Orange Additional Services, provided or  
procured by us for you to use.  
Service Plan  
Orange Personal Communications Services  
Limited, or any organisation that may  
succeed it as the assignee of this Contract.  
Referred to in this Contract from time to  
time as “we” “us” or “our”.  
Customer Communication  
Minimum Term  
a number of products which shall include  
but not be limited to bundles of airtime,  
text, and/or Orange Additional Services  
and/or additional discounts offered by  
Orange for an agreed monthly or other  
periodic payment.  
information made available to you by  
Orange which provides information on  
Orange Services. It may be made available  
on your Device or provided electronically or  
distributed with new Devices or in mailings  
to some or all Orange Customers.  
Deposit  
the minimum period for the supply of  
Services as specified in your Service Plan  
commencing on the date of Registration;  
where no period is specified in the Service  
Plan a minimum period of 12 months from  
the date of Registration will apply.  
Network  
Price Guide  
a list of our current Charges which is  
updated from time to time and is available  
from us upon request.  
SIM  
Registration  
a card or other device which shall for the  
avoidance of doubt include a USIM which  
contains your personal telephone number  
and which is programmed to allow you to  
access the Network.  
refundable amount that Orange may ask  
you to pay before we Connect or Re-  
connect you to the Network or before  
providing any Service.  
the electronic communications system by  
which Orange makes Services available in  
the United Kingdom.  
our acceptance of your application for  
Services and our record of your data and  
any User data prior to Connection.  
"Register" has a corresponding meaning.  
Roaming  
Orange Additional Services  
Device  
optional Services (including but not limited  
to Roaming, International Calling, Premium  
Rate Services and Content provided by  
Orange) which may cost extra whether they  
Suspension  
a mobile telephone, device or data card  
(excluding Accessories) which is approved  
by Orange for connection to its Network.  
An optional Service that allows you to use  
your Device on other operators' networks,  
usually in foreign countries.  
the temporary disconnection of Services.  
“Suspend" has a corresponding meaning.  
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User  
as normal until your Contract is  
terminated in any of the ways  
described in Section 4.  
number of people trying to use  
the network at the same time,  
and faults in other  
Services may sometimes be  
you, or another person named by you, who  
is authorised to incur Charges to your  
Account.  
affected by maintenance and  
upgrading  
telecommunication networks to  
which the Network is  
3.4 The Network and the Services may  
from time to time require upgrading,  
modification, maintenance or other  
works. These may result in some or all  
of the Services becoming temporarily  
unavailable. In such cases, we'll do  
everything we can to keep the period  
of non-availability to a minimum.  
However, some interruption may be  
inevitable.  
3
provision of Services  
2
your Contract and the Minimum  
Term  
connected  
what we aim to provide in the UK  
3.1.2 the quality of our Services may  
not be at its best inside  
3.1 We will take all reasonable steps to  
make the Services available to you at  
all times. The Services are only  
available within the range of the base  
stations that make up our Network.  
We cannot guarantee a continuous  
fault-free service. Please note that:  
3.1.1 the quality and availability of  
Services may sometimes be  
your Contract runs for at least the  
Minimum Term  
buildings or below ground.  
3.2 When you move outside the Orange  
enhanced service area this may result  
in:  
2.1 For each Device you own, your  
Contract starts on the date of  
Registration and will continue for the  
Minimum Term and thereafter you  
have limited rights to terminate your  
Contract during the Minimum Term as  
described in Section 4.  
3.2.1 the call being terminated if you  
are on a video call  
3.2.2 the speeds at which data is  
downloaded being affected.  
3.3 Any coverage maps are our best  
estimate but not a guarantee of  
service coverage, which may vary  
from place to place.  
suspension of Services  
3.5 We may suspend some or all of the  
Services you use, without giving you  
notice, if:  
affected by factors outside our  
control, such as local physical  
obstructions, atmospheric  
what happens when the minimum  
term ends  
3.5.1 we have good reason to believe  
that you haven't complied with  
one or more of the terms of  
your Contract  
conditions, other causes of  
2.2 After the Minimum Term ends, we will  
continue to supply you with Services  
radio interference, features or  
functionality of your Device, the  
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3.5.2 you don't pay your bill within  
is being used for fraudulent or  
improper purposes  
suspension of Orange Additional  
Services  
roaming Services outside the UK  
3.9 Roaming relies on the  
the time stipulated in Condition  
6.2; we reserve the right to  
3.5.5 we suspect on reasonable  
grounds that information has  
been supplied to us without the  
knowledge of the person  
3.7 We reserve the right to change,  
suspend or withdraw part or all of any  
Orange Additional Service on giving  
reasonable notice.  
telecommunications systems of  
foreign networks, over which we have  
no control. We cannot therefore offer  
any guarantees about Roaming  
services.  
place a Bar on some or all of  
the Services from your Device  
(with the exception of calls to  
the emergency services). This  
Bar will remain in force until  
you've paid everything you owe  
us. At our discretion, we may  
charge you for Reconnection  
and removal of the Bar  
named or that an application is  
unauthorised or contains false  
particulars  
monitoring the Services you use  
3.8 For the purposes of good  
3.10 If you use Services from a country  
outside the UK your use of the  
Services may be subject to different  
laws and regulations that apply in that  
other country. Orange is not liable for  
your failure to comply with those laws  
or regulations.  
3.5.6 you notify us that your Device  
has been lost or stolen  
management and security and to  
make sure we follow your instructions  
correctly and to improve our service to  
you through training of our staff, or to  
monitor instances of unsolicited  
messages we may monitor or record  
communications. Where we have  
good reason to believe such  
3.5.7 we are required by the  
emergency services or other  
government authorities to  
3.5.3 a complaint has been made  
against you. The complaint will  
be thoroughly investigated, and  
Services will remain suspended  
until we know the results of that  
investigation. Any complaint  
you make will similarly be  
suspend your Services.  
3.6 You will remain liable for all monthly or  
other periodic Charges during any  
period of Suspension.  
Storage and transmission of  
information on our Network  
communication is unsolicited you  
agree we may but are not obliged to  
block such communication.  
3.11 We may establish limits concerning  
the use of the Services, for example  
the maximum size of an email  
thoroughly investigated  
3.5.4 we have good reason to believe  
that your mobile phone number  
message that may be sent or receive  
and the maximum capacity allocated  
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to you for storage of Content on the  
Content or the provision of Content.  
Orange agrees to rectify any such  
problems in the Content which are  
notified to Orange as soon as Orange  
reasonably can. If you do notice a  
fault or error in the Content, please  
notify the fault to Orange.  
access to the third party services  
and the Internet  
material or viruses that may be  
Network which you access via the  
Services.  
downloaded to your Device without  
your knowledge which may give  
unauthorised access to, or damage,  
your Device and the information  
stored on it. Orange is not liable or  
responsible in any way for such  
unauthorised access, damage to or  
loss of information on your Device.  
3.16 We have no control over the value or  
quality of goods, services or Content  
offered by third parties on or through  
the Services. As a result we cannot be  
responsible or liable in any way for,  
and do not endorse, any of these  
goods, services or Content.  
3.12 You agree that Orange has no  
responsibility for the deletion,  
corruption or failure to store any  
Content maintained or transmitted by  
the Network.  
3.15 Orange accepts no liability for the  
loss, late receipt or non-readability of  
any download, transmission or other  
communications. The Content, which  
is obtained from a large range of  
sources, is supplied to you on an “as  
is” basis and Orange does not warrant  
that the Content is of satisfactory  
quality, fit for a particular purpose,  
suitable, reliable, accurate, complete,  
secure or is free from error.  
3.13 While Orange has no responsibility to  
monitor the use of the Services if you  
exceed the use limits we reserve the  
right to refuse to store or send  
Content on your behalf.  
3.17 The Services may be used by you to  
access websites and networks  
worldwide. Orange accepts no  
responsibility for the Content or  
services in respect of these and you  
agree to conform with the instructions  
issued by those websites and  
Age Restricted Services  
3.19 You are not permitted to access our  
Age Restricted Services (if any) if you  
are below the age specified to access  
the Services. If you are allowed to  
access the Age Restricted Services by  
virtue of the fact that you are the  
specified age or older you must not  
show or send Content from the Age  
Restricted Services to anyone below  
the specified age. If you let anyone  
under the specified age use your  
access to the Services and Content  
3.14 Under no circumstances will Orange,  
or any of the other parties involved in  
the provision of Orange Content, be  
liable for any losses, damages, costs  
or expenses arising from or in any way  
connected with any errors, defects,  
interruptions, malfunctions or delays in  
networks relating to your use of those  
services.  
3.18 Accessing the Internet, which is not a  
secure environment, or using third  
party services may leave you  
vulnerable to unwanted programs or  
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Device, you must ensure you  
4.2.2 a lump sum equivalent to the  
total of all the monthly or other  
periodic Charges still remaining  
on your initial Minimum Term  
agreement (except in the  
your Billing Date (and within one  
month of us telling you about the  
changes). However this option does  
not apply if:  
accordance with Condition 15.1.  
deactivate access to the Age  
Restricted Services.  
terminating your contract because  
Orange is no longer able to provide  
access to the Network  
4
your rights to terminate this  
Contract  
4.3.1 we have increased the Charges  
by an amount equal to or less  
than the percentage increase in  
the All Items Index of Retail  
Prices published by the Central  
Statistical Office in the Monthly  
Digest of Statistics in any 12-  
month period; or  
circumstances set out in  
4.4 If, for reasons beyond our control, we  
are no longer able to provide Network  
Services, we will at our discretion  
either:  
Conditions 4.3 and 15.1). You'll  
be entitled to a rebate of 5% of  
that total if you terminate your  
Contract up to and including  
the first day of the last month of  
the Minimum Term.  
terminating your Contract after the  
Minimum Term  
4.1 You may terminate your Contract to  
expire at anytime after the Minimum  
Term by giving us at least one  
4.4.1 make arrangements for you to  
be supplied with equivalent  
Services by another network at  
no extra cost to you, or  
month's notice. You are free to restore  
your Contract throughout this notice  
period, should you change your mind.  
4.3.2 the variations we have made  
have been imposed on us as a  
direct result of new legislation,  
statutory instrument,  
terminating your Contract because  
Orange has changed its terms  
4.4.2 accept written notice from you  
that you wish to terminate your  
Contract. In such cases we will  
refund any pre-paid Charges  
that have not been used up.  
4.3 You may also terminate your Contract  
if we vary its terms, resulting in an  
excessive increase in the Charges or  
changes that alter your rights under  
this Contract to your detriment. In  
terminating your Contract during  
the Minimum Term  
government regulation or  
licence; or  
4.2 You may terminate your Contract  
before the Minimum Term has expired  
if you pay us:  
4.3.4 the variation relates solely to an  
Orange Additional Service, in  
which case you may cancel that  
Orange Additional Service in  
such cases you would need to give us  
at least 14 days’ written notice prior to  
4.2.1 all Charges that are due, plus  
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termination of your Contract by  
go into liquidation or become  
subject to an administration  
order or a receiver is appointed  
over any of your assets or if we  
have good reason for believing  
that you are unable to pay the  
Charges  
breached Conditions 6.4.2,  
6.4.3, 6.4.4, or 6.4.5, 6.4.8,  
6.4.9, 6.4.10, or 6.4.11 or  
what to do after Termination of your  
Contract  
Orange  
4.5 We may terminate your Contract  
immediately at any time in respect of  
any or all the Devices owned by you,  
in whole or in part, by giving you  
written notice if:  
5.2 Termination of your Contract is subject  
to you paying us any money you owe  
us and us paying you any money we  
owe you. After termination, it is your  
responsibility to cancel any direct  
debits, standing orders, credit card  
mandates or other authorisations you  
may have given for periodic payments  
to be made to us by third parties.  
4.6.2 you haven't complied with one  
or more of the terms of your  
Contract and do not correct the  
breach within 7 days of being  
asked by us in writing to do so.  
4.5.1 you fail to pass any credit  
assessments which we may  
reasonably consider to be  
necessary from time to time  
4.5.2 you fail to pay any of your bills  
from Orange on time  
4.5.5 in addition, we may terminate  
your Contract at any time after  
the Minimum Term has expired  
by giving you at least one  
termination and Line Two  
4.7 Termination of your Contract for any  
reason connected with Line One will  
result in automatic termination of Line  
Two.  
month's written notice.  
6
your responsibilities  
4.5.3 we have good reason for  
believing that any information  
you have given us is false or  
misleading  
termination of your contract by  
Orange without written notice  
4.6 We reserve the right to terminate your  
contract immediately at any time in  
respect of any or all of the Devices  
owned by you, in whole or in part  
without notice to you if  
when your payments are due  
5
effect of Termination of the  
Agreement  
6.1 Ordinarily we will invoice you monthly  
in advance for monthly charges which  
are non-refundable and monthly in  
arrears for call and message charges,  
but we reserve the right to amend the  
invoicing period and submit interim  
invoices to you. The Connection  
4.5.4 you become insolvent within  
the meaning of Section 123 of  
the Insolvency Act 1986, or  
bankrupt, or make any  
5.1 When this Agreement is terminated,  
your Device will be Disconnected and  
you will no longer be able to use the  
Services.  
4.6.1 we have good reason for  
believing that you have  
arrangement with creditors or  
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charge will be included on your first  
6.1.2 You must make your payment  
when you receive your invoice  
and by one of the payment  
methods stated on your invoice  
subject to clause 6.3. However  
we may also submit an interim  
bill or require an immediate  
payment if we think you have  
exceeded a reasonable limit on  
your Account.  
cheque, direct debit and electronic  
transfer, but we reserve the right to  
refuse any payment method if we  
have reasonable cause to believe  
such payment will be dishonoured.  
6.3.1 We reserve the right to charge  
an administration fee each  
things that you agree to do  
invoice. Charges in respect of  
Services not supplied directly by us,  
eg Roaming, may be invoiced several  
months in arrears. VAT will be added  
to all invoices at the relevant rate  
where applicable. Payment is due  
when you receive your invoice.  
6.1.1 You will be responsible for  
paying all Charges on your  
6.4 Recognising that good management  
and security of the Services is  
important to all Orange customers,  
you agree that you will:  
6.4.1 provide whatever proofs of your  
identity and address we  
month for payments not made  
by direct debit.  
consider reasonably necessary  
from time to time. While  
6.3.2 We may arrange for invoices to  
be issued by a third party on  
our behalf. Invoices issued by  
such third party shall be binding  
on you and payment of such  
invoices in full to the third party  
will be a valid discharge of your  
liability to pay such invoices  
photocopy or fax copies are  
usually acceptable we do  
Account, whether or not they  
have been accrued by you  
penalties for overdue payments  
6.2 If payment is not made within 14 days  
of its due date, we may charge  
interest on all sums outstanding at the  
rate of 2% above the base rate of  
National Westminster Bank. This  
interest will be charged on a per  
annum basis calculated daily.  
reserve the right to request the  
original document  
personally. You will also be  
responsible for any  
6.4.2 keep confidential, and not  
disclose to any third party, your  
Account password or any  
extraordinary costs incurred in  
administering your Account,  
including collecting any  
personal identification code,  
number or name issued by us  
permitting access to the  
payments. If your Service has  
been Disconnected, either at  
your request or ours, you will  
remain responsible for paying  
any outstanding Charges.  
under this Agreement.  
payment methods  
Services  
6.3 Ordinarily we will accept payment of  
Charges by credit card, debit card,  
6.4.3 not use the Services for any  
improper, immoral, fraudulent or  
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unlawful purposes or for the  
with the Network, and comply  
with all relevant legislation or  
regulation relating to their use  
6.4.7 comply with any reasonable  
instructions issued by us which  
concern your use of the  
distribute it commercially  
6.4.11not to re-sell, re-supply or  
otherwise distribute the Services  
or Devices without the prior  
written agreement of Orange  
6.4.12 not to circumvent the Age  
Restricted Service mechanisms.  
multiple users  
8
Line Two - limitations on usage  
sending of any communication  
or storing any data which is of  
an offensive, abusive, indecent,  
obscene or menacing nature  
6.4.4 not cause, nor knowingly allow  
others to cause, any nuisance,  
annoyance or inconvenience,  
whether to us or to any of our  
customers, by any means  
including the use of the  
Suspension of Services  
8.1 If we Suspend Services on Line One,  
Services on Line Two will automatically  
be Suspended also.  
Services, and co-operate with us  
in our reasonable security and  
other checks (which may include  
us making phone calls to you)  
6.4.8 not send or upload anything that  
is copyright protected (unless  
you have permission) or which in  
any way breaches the intellectual  
property rights of any third party  
6.4.9 not copy, modify, store, forward,  
publish or distribute the Services  
or their Content without our  
7
electronic messages  
8.2 It is not possible to send electronic  
messages on Line Two. This shall  
include but not be limited to, text,  
video and multi media messages.  
7.1 Where there are one or more Users  
other than you under your Contract,  
you remain responsible :  
Network for persistently  
sending unsolicited  
7.1.1 for ensuring the Services are  
used in accordance with this  
Contract; and  
communications without  
Service Plan  
reasonable cause  
8.3 You may not have a higher Service  
Plan on Line Two than you have on  
Line One.  
6.4.5 not act in a way, whether  
knowingly or otherwise, which  
will impair the operation of the  
Network or any part of it, or put  
it in jeopardy  
7.1.2 for all Charges incurred to your  
Account by those Users.  
express permission  
6.4.10only use Content for your own  
personal use and not for any  
commercial purposes or  
6.4.6 use only Devices and  
Accessories approved for use  
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9
information supplied by you  
what happens if we suspect the  
details you give us aren't correct  
9.2 If we suspect, on reasonable grounds,  
that information has been supplied to  
us without the knowledge of the person  
named, or that an application is  
10 credit assessments  
may ask you to lodge a Deposit with  
us before we Connect you. If you  
believe our assessment of you is  
incorrect, we will review your eligibility.  
However, we cannot accept  
the details you give us must be  
correct  
your application is subject to  
credit status  
9.1 By applying for Registration or for  
Orange Additional Services, you  
undertake to provide your correct  
name, address and other factual  
information. You also confirm that:  
9.1.1 the person stated to be  
authorised to sign for a  
10.1 All applications for Registration and  
Orange Additional Services are  
responsibility for the accuracy of  
information provided from the  
databases of credit reference  
agencies. Nor can we accept any  
liability for the consequences of our  
declining to Connect you.  
unauthorised or contains false  
subject to credit assessment before  
we can connect you to the Network.  
In considering your application we will  
search your record at the licensed  
credit reference agencies. They will  
add to your record details of our  
search and your application. We will  
use credit scoring or other automated  
decision making systems when  
assessing your application. If our  
assessment of you does not meet our  
normal requirements we reserve the  
right to decline to Connect you or to  
supply Orange Additional Services or  
to decide an appropriate credit limit  
on your Account. Alternatively, we  
particulars, we may delay Connection  
or Suspend Services to your Device  
while we investigate further. Following  
our investigation, we will Connect or  
reinstate the Services unless we have  
grounds to terminate. You acknowledge  
that you will have no claim against us in  
respect of any delay or Disconnection  
caused as a result of the operation of  
this Condition.  
company or firm is duly  
10.2 We will also check your details with a  
fraud prevention agency who will  
record details of any false or  
authorised  
9.1.2 any individual applying as a  
member of a company is of full  
contractual capacity and is able  
both to pay for the Services he  
or she has requested and to  
meet his or her other  
inaccurate information provided by  
you where we suspect fraud. We or  
other organisations may use and  
search these records to:  
10.2.1 help make decisions about  
credit and credit related  
obligations under your Contract  
9.1.3 You will also tell us if your  
details change.  
services, for you and members  
of your household  
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10.2.2 help make decisions on motor,  
make further searches. Although  
these searches will be added to your  
record they will not be shared by  
others.  
consider to be necessary from time  
to time  
be defective through faulty design or  
workmanship. In any other  
household, credit, life and other  
insurance claims, for you and  
members of your household  
11.2 Deposits will be held for 12 months  
from the date of receipt and then  
refunded upon request. We do not  
pay interest on Deposits. If you owe  
us money, we may set off Deposits  
against the amount due to us. If there  
is a balance left over in such cases,  
we will remit this to you or credit your  
Account.  
circumstances, however, we may  
charge for replacing it. We reserve the  
right to recall any SIM Card from you  
at any time to enhance or maintain the  
quality of the Services.  
10.2.3 trace debtors, recover debt,  
prevent fraud, and to manage  
your Accounts or insurance  
10.4 Please contact us if you would like  
details of these credit reference and  
fraud prevention agencies from whom  
we obtain and to whom we pass  
information about you. You have a  
legal right to this information.  
policies  
10.2.4 check your identity to prevent  
money laundering, unless you  
furnish us with other  
what to do if your SIM Card is lost,  
stolen or damaged  
12.2 You must inform us immediately if the  
SIM Card supplied to you is lost,  
stolen or damaged. You will remain  
liable for all Charges incurred until you  
do so. We will send you a  
satisfactory proof of identity.  
11 deposits  
10.3 We may also disclose details of how  
you conduct your Account to such  
agencies. The information will be used  
by other credit grantors for making  
credit decisions about you and the  
other members of your household, for  
fraud prevention, debt recovery,  
money laundering prevention, tracing  
debtors and Account management.  
For these purposes we or they may  
12 SIM Card  
deposits are held for 12 months  
11.1 We may request a Deposit from you:  
a) before Connection  
it's your responsibility to keep your  
SIM Card safe  
replacement SIM Card as soon as  
reasonably practicable, but we reserve  
the right to charge you for doing so.  
b) before making Orange Additional  
Services available to you, or  
12.1 Any SIM Card we supply to you  
remains our property, but it is your  
responsibility to keep it safe. SIM  
Cards are easily damaged and should  
be handled with care. We will replace  
free of charge any SIM Card found to  
c) before reinstating the Services after  
Suspension, or.  
your SIM Card and other networks  
12.3 The SIM Card supplied with your  
Device enables the Device to work on  
d) if you fail to pass any credit  
assessments which we reasonably  
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our Network only with the exception  
of your Orange number on receiving  
Devices. If you prefer not to allow  
either of these options, please let us  
know in writing. Your mobile phone  
number and the approximate location  
of your Device will always be sent if  
calling the emergency services.  
which Orange Additional Services you  
require. You may switch to a higher  
Service Plan at any time. You may  
switch to a lower Service Plan as  
often as you like after 6 months  
following your Connection to the  
Network. In the event you do switch  
Service Plan and add to or cancel  
Orange Additional Services you must  
give us not less than 10 days’ notice  
before your Billing Date (subject to the  
terms of any promotional offers you  
have accepted). We do, however,  
reserve the right to vary the terms of  
this Contract from time to time and to  
make changes to your Service Plan.  
We acknowledge that if we do  
terminate your Contract in accordance  
with Condition 4.3. If you do not give  
notice within one month of our  
notifying you of any change(s), you will  
be taken to have accepted the  
change(s).  
of Devices which can access  
Roaming Services. However, after the  
Minimum Term we will lift this  
restriction at your request, provided all  
your payments of Charges are up to  
date and you pay the current  
15.2 In exceptional circumstances a  
government authority may require the  
reallocation or change of phone  
numbers in which case we may have  
to change your mobile phone number  
for the Services  
administration charge. The software  
in the SIM Card and the Device is  
either owned by or licensed to Orange  
which grants you a non-exclusive  
licence to use it for accessing the  
Services for the duration of your  
Contract and not otherwise.  
14 Devices  
your Device is not a part of your  
Contract  
14.1 Your Device and Accessories are  
acquired by you outside the terms of  
your Contract.  
new services  
15.3 We are continuously enhancing our  
existing Services as well as adding  
new services, particularly Orange  
Additional Services. Charges for, and  
any special terms and conditions  
attached to, Orange Additional  
Services will be notified in Customer  
Communication. The terms of your  
13 directory and Caller id  
15 changes to your Contract  
what to do if you want your number  
to remain private  
increase the Charges, withdraw  
Orange Additional Services or  
we reserve the right to make  
changes to your Contract  
13.1 We will enter your Orange number in  
Orange and third party directories,  
and our Network will allow the display  
introduce new mandatory Charges -  
or if your contractual rights are  
15.1 When you Register you are asked to  
choose a Service Plan and to indicate  
affected to your detriment - you may  
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Contract, including Charges current  
a)  
b)  
included in a mailing addressed  
to you  
who has Connected the Device to  
our Network.  
loss or corruption of data whether  
caused to the other party through  
any breach of your Contract or any  
matters arising under it. Neither  
party excludes liability for negligent  
acts or omissions causing death or  
personal injury to any person.  
on the date when you take up the  
offer of any Orange Additional Service,  
will apply to it, subject to any special  
promotional offer made by us and  
accepted by you.  
by voicemail, email text or other  
form of electronic message  
sent by us to your Device  
communicated directly by any  
means.  
17.2 We may assign our rights to your  
Contract only if such assignment is on  
terms which are at least as  
c)  
advantageous to you as those set out  
in your Contract.  
16 Customer Communication  
17 assignment of Contract and change  
of ownership of Device  
18 liability  
maximum liability of Orange  
18.2 Subject to Condition 18.1, we limit our  
legal liability up to a maximum of three  
thousand pounds per claim or a series  
of related claims for any loss or  
damage which is:  
please read all the information we  
send you  
circumstances in which neither of  
us accepts liability  
16.1 We update our Customer  
Communication from time to time.  
Information on various topics is mailed  
to Customers with their monthly billing  
statements and is available on request  
from us. You are asked to read your  
Customer Communications and to  
keep those which are mailed to you  
until they are superseded. We regard  
you as having been given any  
information if it is:  
your Contract is personal to you  
17.1 Your Contract is personal to you and  
you may not assign it. However, we  
may at our discretion (not to be  
18.1 Except as provided in this Condition  
18, neither party shall be liable to the  
other, whether in contract or tort nor  
otherwise, for any loss or damage  
which is:  
a) direct financial loss  
unreasonably withheld) allow you to:  
a) nominate a User other than yourself  
while you remain primarily liable to  
us under your Contract  
b) direct physical damage to or loss of  
property resulting from our breach  
of contract or negligence while  
providing Services.  
a) not the fault of the other party  
b) indirect and/or not reasonably  
foreseeable  
b) terminate your Contract on short  
notice if you have transferred title to  
your Device to a new customer  
c) loss of business, profits, savings,  
revenue, use or goodwill, or for any  
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factors beyond our control  
19 general  
how you have performed in meeting  
your obligations under your  
Contract  
reasonable period after your contract  
with us has finished in case you decide  
to use our Services again and we may  
contact you about our Services during  
this time.  
18.3 We will not be liable to you if we are  
unable to perform an obligation or  
provide the Services to you because  
of any factor outside our control,  
including but not limited to Acts of  
God, industrial action, default or failure  
of a third party, war, terrorist act,  
governmental action, or by any act or  
decision made by a court of  
changes to your Contract  
19.1 Subject to Condition 15, your  
Contract may be varied or amended  
only by the express mutual agreement  
of both parties. A party seeking to rely  
on such variation or amendment must  
produce evidence of the other party's  
agreement to it.  
b) any disclosure as may be within our  
Data Protection Act registration  
c) any disclosure required as a result  
of an order of any court of  
competent jurisdiction or by  
statutory authority.  
19.4 You consent to us sharing your  
information with other companies in  
the Orange Group and companies  
outside the Orange Group who are  
our business partners. They or we  
may contact you by mail, telephone,  
electronic messaging services, fax or  
email to let you know about any  
goods, services or promotions which  
may be of interest to you. Please call  
customer services if you do not wish  
to receive such information from us, or  
if you do not wish to receive  
competent jurisdiction.  
Your information  
your maximum liability  
disclosure of information to third  
parties  
19.3 Orange or its Group companies will use  
your information which you provide to  
us together with other information for  
administration, marketing, credit  
18.4 Subject to Condition 18.1, your liability  
is limited to payment of all outstanding  
Charges due in accordance with the  
provisions of your Contract.  
19.2 You agree to the disclosure to any  
telecommunications company, debt  
collection agency, credit reference  
agency, credit or fraud monitoring  
scheme, security agency or credit  
provider of:  
scoring, customer services, tracking  
your Device and web use preferences,  
and profiling your purchasing  
preferences. We will disclose your  
information to our service providers and  
agents to help us with these purposes.  
We will keep your information for a  
information from our business  
a) any information relating to your  
Contract, including your personal  
financial information and details of  
partners, but remember that this will  
preclude you from receiving any of our  
special offers or promotions or those  
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reference  
of our business partners.  
protection notices.  
disputes between you and us  
19.10You may request that disputes  
between you and us are referred to  
arbitration under our Code of Practice  
for Consumer Affairs. We will supply a  
copy of our Code of Practice for  
Orange company details  
19.5 By registering your Device on the  
Network you consent to our  
19.8 For details of the Orange Group of  
Companies please visit our website.  
19.13 Our Company Registration Number is  
2178917 and our Registered Office is  
at St James Court, Great Park Road,  
Almondsbury Park, Bradley Stoke,  
Bristol, BS32 4QJ.  
transferring your information to  
countries which do not provide the  
same level of data protection as the  
UK if necessary for providing you  
services you require. If we do make  
such a transfer, we will put a contract  
in place to ensure your information is  
protected.  
delivering communications to you  
19.9 All notices to be served in  
accordance with your Contract must  
be served by post or facsimile. We  
can in addition serve notice to you  
by voicemail, email text or other form  
of electronic message. They will be  
deemed served 48 hours after they  
are sent, or on earlier proof of  
Consumer Affairs to you on request.  
governing law  
miscellaneous  
19.14 Your Contract is to be interpreted in  
accordance with the Laws of  
England and Wales.  
19.11 If either party delays or does not take  
action to enforce their rights under  
the contract this does not prevent  
either party from taking action later.  
19.12 If any of the terms in this contract are  
not valid or legally enforceable the  
other terms will not be affected. We  
may replace any term that is not  
legally effective with a similar term  
that is.  
19.6 You have a right to ask for a copy of  
your information (for which we charge  
a small fee) and to correct any  
inaccuracies.  
delivery. All invoices and notices  
served by post will be sent to the  
address given by you on Registration  
unless you notify us of a change to  
this address. Any waiver, concession  
or extra time we may allow you is  
limited to the specific circumstances  
in which it is given and does not  
affect our rights in any other way.  
19.7 When you give us information about  
another person you confirm that they  
have appointed you to act for them,  
to consent to the processing of their  
personal data, and to the transfer of  
their information abroad and to  
receive on their behalf any data  
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pay as you go terms and  
conditions  
distributed with new Phones or in mailings  
to Customers, whether or not supplied  
automatically to all Customers.  
pay as you go Voucher  
Price Guide  
as authorised to use your Phone.  
publication listing our current Charges,  
updated from time to time.  
Registration  
2
provision of services  
The following words and expressions shall  
have the following meanings:  
Accessories  
a voucher representing the cash value of  
airtime allowing access to the Services  
which must be paid for in advance which  
expression includes airtime purchased  
direct from Orange by credit or debit card.  
Network  
our acceptance of your application to  
register individual pay as you go Voucher,  
Register has a corresponding meaning.  
Roaming  
2.1 We will use reasonable efforts to make  
the Services available to you at all  
times. The Services are available only  
within the range of base stations  
goods designed for use with but not part of  
Phones and approved by Orange, including  
(without limitation) batteries, chargers, car  
kits, headsets and carry cases.  
Charges  
a service which allows you to use your  
Phone on other operators networks,  
usually in foreign countries.  
Services  
which form the Network. Quality and  
availability of the Services may be  
affected by factors outside our control  
such as local physical obstructions,  
atmospheric conditions and other  
causes of radio interference or faults  
in other telecommunication networks  
to which the Network is connected.  
2.2 The Network and the Services may  
from time to time require upgrading,  
modification, maintenance and other  
works (including but not limited to  
works required for security reasons),  
or may be affected by unforeseen  
the public telecommunications system by  
which Orange makes Services available in  
the United Kingdom.  
the charges for pay as you go as published  
in our periodically updated list of charges  
(defined herein as ‘Price Guide’)  
Connection  
Network and other services, provided by us  
and made available for your use.  
SIM  
Orange  
Orange Personal Communications Services  
Limited, and any successor in business or  
assignee.  
the process we carry out to enable your  
phone to access the Services.  
'Disconnection' and ‘Re-connection' have a  
corresponding meaning.  
card or other device, bearing a unique  
telephone number programmed to allow a  
Phone to access Network Services.  
Suspension  
Phone  
mobile telephone (excluding Accessories  
but including charging unit and SIM which  
remains the property of Orange) approved  
by Orange for connection to its Network.  
Literature  
the temporary discontinuance of Services.  
User  
printed matter providing information on  
Services published by Orange and  
you or another person notified by you to us  
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events which may result in the partial  
notice if you do not comply with any  
of these terms and conditions or if any  
money owed by you to us, whether in  
relation to Services or not, remains  
unpaid.  
given to a Customer in accordance  
with 3.1 above is not used within the  
relevant validity period stated in  
Condition 3.1 such unused airtime will  
be forfeited.  
voice calls, data calls and text  
or complete non availability of the  
Services.  
messaging. On disconnection your  
mobile telephone number will be  
reassigned. On reconnection you will  
be assigned a new mobile telephone  
number.  
We will use all reasonable efforts to  
provide back-up Services and to keep  
all such periods of non availability to a  
minimum but some interruption may  
be inevitable. You Register in the  
knowledge of this and accept our  
obligation to carry out works from  
time to time in the interests of all our  
customers.  
2.5 We shall investigate all complaints  
made whether by or against you and  
reserve the right to Suspend the  
Services if a complaint has been  
made against you pending the results  
of investigation of the complaint.  
3.3 Notwithstanding that you use all of a  
pay as you go Voucher or that the free  
airtime given to a Customer in  
Any remaining credit on your pay as  
you go Voucher will be reinstated if  
you reconnect. You can reconnect  
your phone without having credit on  
your pay as you go Voucher.  
accordance with 3.1 above expires  
your Phone will continue to be  
capable of receiving incoming calls for  
the periods set out in the Price Guide  
and/or Customer Literature current as  
at the date of expiry.  
3.5 No cash credits will be given for  
unused pay as you go Vouchers.  
Credit or Debit card payments are  
subject to our policy on acceptance in  
force from time to time.  
2.3 We may from time to time tape  
conversations between you and our  
customer services for training  
purposes only. For the purposes of  
good management and security, we  
may need to monitor the contents of  
any text message you send from time  
to time.  
3
pay as you go Vouchers  
3.1 Free airtime given to the customer on  
initial registration of their new pay as  
you go phone (if any) shall be valid for  
the periods set out in the Price Guide  
and/or Customer Literature current as  
at the date of Registration.  
3.4 We will disconnect your phone if  
during the previous six months you  
have not Registered a new pay as you  
go Voucher or you have not made  
chargeable calls from your phone or  
received incoming calls on your  
phone. For the avoidance of doubt  
calls shall include but not be limited to  
4
our rights to terminate your service  
4.1 We may Disconnect your phone and  
refuse to Re-connect it at any time in  
whole or in part immediately by notice  
in writing to you if:  
2.4 We may Suspend the Services in  
whole or part at any time without  
3.2 In the event that the cash value of  
airtime forming part of free airtime  
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4.1.1 you fail to comply with clause  
abusive, indecent, obscene or  
menacing nature;  
5.1.5 comply with any reasonable  
instructions issued by us which  
concern your use of the  
Customers and the Network, we may  
delay Connection or Disconnect  
Services to your Phone while we  
investigate further. If our suspicions  
prove groundless we will Connect or  
Re-connect Services immediately. You  
acknowledge that you will have no  
claim against us in respect of any  
delay or Disconnection caused as a  
result of the operation of this  
2.4, 2.5, 5 and 6 of these terms  
and conditions provided that  
where such failure is capable of  
remedy you have not taken  
such remedial steps as we shall  
have required within 7 days of  
our giving you notice of such  
failure; or  
5.1.2 not cause, nor knowingly allow  
others to cause, any nuisance  
annoyance or inconvenience  
whether to us or to any of our  
customers which shall include  
the use of the Network for the  
persistent sending of  
Services and co-operate with  
us in our reasonable security  
and other checks (which may  
include us making phone calls  
to you).  
4.1.2 for whatever reason we are  
unable to provide the Services.  
unsolicited communications  
without reasonable cause;  
5.1.3 not act in a way, whether  
knowingly or otherwise, such  
that the operation of the  
6
supplied by you  
Condition 6.2.  
6.1 By applying for Registration you  
represent to us that the name,  
5
your responsibilities  
7
SIM Card  
5.1 Recognising that good management  
and security of the Services is  
important to all Orange customers you  
agree that you will:  
address and other factual information  
which you provide to us are correct.  
6.2 You acknowledge that if we suspect  
on reasonable grounds that  
Network or any part of the  
Network will be jeopardised or  
impaired;  
7.1 Any SIM Card we supply to you  
remains our property but it is your  
responsibility to keep it safe. SIM  
Cards are easily damaged and should  
be handled with care. We will replace  
any SIM Card found to be defective  
by reason of faulty workmanship or  
design free of charge but may charge  
5.1.1 not use the Services for any  
improper, immoral, fraudulent or  
unlawful purposes or for the  
5.1.4 only use a Phone and  
Accessories approved for use  
with the Network and comply  
with all relevant legislation or  
regulation relating to its use;  
information has been supplied to us  
without the knowledge of the person  
named or that an application is  
sending of any communication  
which is of an offensive,  
unauthorised or contains false  
particulars, for the protection of our  
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for replacing or renewing a SIM card  
and provided you pay the current  
administration charge.  
conditions. Any insurance or warranty  
arranged by us of which you may  
previously have had the benefit will no  
longer be valid.  
30-day period if you do not during that  
period request the re-instatement of the  
pay as you go Voucher.  
in any other circumstances. We  
reserve the right to recall any SIM  
Card from you at any time to enhance  
or maintain the quality of the Services.  
7.2 You must inform us immediately in the  
event that a SIM Card is damaged.  
We will send you a replacement SIM  
Card as soon as reasonably  
8
directory and caller ID  
9.3 You must inform us immediately in the  
event that the SIM Card or your  
Phone is lost or stolen. In order to  
take advantage of the provisions of  
Condition 9.4 you may inform us if at  
any time your Phone requires repair.  
9.4 Upon receipt of notification under  
Condition 9.3 we may at your request  
Suspend Services for a maximum  
period of 30 days whilst you make  
arrangements to obtain an alternative  
phone.  
10 changes  
8.1 Unless you inform us otherwise when  
you Register your first pay as you go  
Voucher, we may make appropriate  
directory entries and our Network may  
allow the display of your telephone  
number on receiving handsets.  
10.1 We reserve the right to vary these  
terms and conditions and the Charges  
from time to time.  
practicable but we reserve the right to  
charge you for doing so.  
11 customer literature  
7.3 The software in the SIM and the  
Phone is either owned by or licensed  
to Orange which grants you a non-  
exclusive licence to use it for  
9
phones  
11.1 We update our Customer Literature  
from time to time. You are asked to  
read your Customer Literature and to  
keep it until it is superseded. We  
regard you as having been properly  
notified of any information if it is either  
included in a mailing addressed to you  
or in a text message sent by us to  
your Phone. You are asked to ensure  
that when contacting Orange  
9.1 Your Phone and Accessories are  
acquired by you outside of the  
accessing the Services and not  
otherwise.  
operation of these terms and  
9.5 In the event that you fail to make a  
request as permitted by Condition 9.4  
then any current pay as you go  
7.4 The SIM Card supplied with your  
Phone enables the Phone to work on  
our Network only. We will lift this  
restriction at your request, subject to  
our current policy relating to the same  
conditions and, as between you and  
Orange, are your property.  
9.2 Any insurance or warranty relating to  
your Phone must be purchased by  
you separately of these terms and  
Voucher will lapse when you report the  
loss or theft of your Phone or if you do  
so make a request on the expiry of the  
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customer services with queries you  
12 assignment and change of  
ownership of phone  
13 liability  
of related claims for any loss or  
rely on current Customer Literature.  
11.2 Orange cannot accept responsibility  
for offers related to the provision of its  
Services made elsewhere than in its  
own advertisements or publications or  
for any promises, representations,  
waivers, indulgences or other  
damage which is:  
13.1 Except as provided in this Condition  
13, neither party shall be liable to the  
other, whether in contract or tort or  
otherwise, for any loss or damage  
which is:  
13.2.1 direct financial loss.  
12.1 For your security, we will not  
knowingly Re-connect a Phone  
13.2.2 direct physical damage to or  
loss of property resulting from  
our breach of contract or  
owned by you to our Network at the  
request of someone other than you  
unless it is at least six months since  
you last Registered a pay as you go  
Voucher or the person requesting Re-  
connection is able to correctly identify  
your account password.  
negligence while providing  
13.1.1 not the fault of the other party;  
13.1.2 indirect and/or not reasonably  
foreseeable.  
Services.  
purported variations of these terms  
and conditions unless confirmed in  
writing by an authorised employee of  
Orange.  
13.3 We will not be liable to you if we are  
unable to perform an obligation or  
provide the Services to you because  
of any factor outside our control,  
including but not limited to Acts of  
God, industrial action, default or failure  
of a third party, war, governmental  
action, or by any act or decision made  
by a court of competent jurisdiction.  
13.4 Subject to Condition 13.1, your liability  
is limited to payment of all outstanding  
Charges due in accordance with the  
provisions of your Contract.  
13.1.3 loss of business, profits,  
savings, revenue, use or  
If you are in any doubt as to whether  
any statement or representation is  
properly authorised you should  
contact Orange customer services  
immediately.  
12.2 We may assign our rights and  
obligations under these terms and  
conditions only if such assignment is  
on terms which are at least as  
goodwill whether caused to the  
other party through any breach  
of your Contract or any matters  
arising under it.  
advantageous as those set out herein.  
Neither party excludes liability for  
negligent acts or omissions causing  
death or personal injury to any person.  
13.2 Subject to Condition 13.1, we limit our  
legal liability up to a maximum of three  
thousand pounds per claim or a series  
162  
163  
reference  
reference  
14 general  
14.2.2any disclosure as may be within  
our Data Protection Act  
under these terms and conditions in  
any other way.  
downloadable games  
terms and conditions  
14.1 Subject to Condition 10 these terms  
and conditions may only be varied or  
amended only by the express mutual  
agreement of both parties and the  
party seeking to rely on such variation  
or amendment must produce  
evidence of the other partys  
agreement to it.  
registration.  
14.6 You may request that certain disputes  
between you and us are referred to  
arbitration under our Code of Practice  
for Consumer Affairs, except for all  
disputes concerning the operation of  
Condition 10 of these terms and  
conditions which shall always be  
referred to arbitration. We will supply a  
copy of the Code to you on request.  
14.7 Our Company Registration Number is  
2178917 and our Registered Office is  
at St James Court, Great Park Road,  
Almondsbury Park, Bradley Stoke,  
Bristol, BS32 4QJ.  
14.2.3any disclosure required as a  
result of an order of any court  
1
eligibility  
of competent jurisdiction or by  
1.1 Each downloadable mobile phone  
game from Orange Games (“the  
Game”) is open to any UK resident  
age 16 years or over who has phone  
of a type which is both listed on the  
orange.co.uk/games website and  
registered on the Orange network in  
the United Kingdom (“the Phone”).  
1.2 Only one player can be registered for  
the Game per phone.  
statutory authority.  
14.3 All notices under these terms and  
conditions will be sent to the address  
given by you on Registration unless  
you notify us of a change to this  
address. Any notice from us to you  
will be deemed served 48 hours after  
posting or an earlier proof of delivery.  
14.4 All notices to be served in accordance  
with these terms and conditions must  
be served by text message, electronic  
mail or by post or facsimile.  
14.2 You agree to the disclosure to any  
telecommunications company, debt  
collection agency, credit reference  
agency, credit or fraud monitoring  
scheme, security agency or credit  
provider of:  
1.3 By downloading the Game the player  
agrees to be bound by these Terms  
and Conditions  
14.2.1any information relating to your  
Contract, including your personal  
financial information and details  
of how you have performed in  
meeting your obligations under  
your Contract;  
14.8 The operation of these terms and  
conditions shall be interpreted in  
accordance with the Laws of England  
and Wales.  
14.5 Any waiver, concession or extra time  
we may allow you is limited to the  
specific circumstances in which it was  
given. It does not affect our rights  
1.4 You can only download the Game in  
the United Kingdom, the Game may  
be downloaded in some foreign  
countries, however this is dependent  
164  
165  
reference  
reference  
on this service being supported by the  
outside the UK will be subject to  
additional charges at the foreign  
network rates. Similar charges may  
apply in respect of certain actions  
such as unlocking an individual  
character or feature.  
3
the prizes  
Orange reserves the right to offer an  
foreign network.  
alternative prize of equal or greater value at  
any time. The prizes may themselves be  
subject to other terms and conditions,  
depending upon their nature. No cash  
alternative is available in whole or part.  
Certain Games may have prizes for those  
with highest scores, or who win  
2
cost  
tournaments. Details of any such prizes will  
Oranges decisions regarding prize winners  
shall be final and no correspondence will  
be entered into by Orange. Details of  
winners will be made available by Orange  
on written request. You must not enter into  
any unlawful, inaccurate, vulgar or  
2.1 The cost of downloading each Game  
in its basic form is currently charged  
at £1.50. For certain games,  
2.3 Orange reserves the right to change  
these costs, and will publish any  
changes on  
5
general  
additional levels or stages may be  
available for download and these will  
be charged at 50p per level or stage,  
any downloading of the Game outside  
the UK will be subject to additional  
charges.  
continued use of the Game after such  
publication means that you will be  
deemed to have accepted such  
changes. You will only be charged for  
complete downloads. If your  
5.1 Under no circumstances will Orange or  
any of the other parties involved in the  
provision of the Game, be liable for any  
losses, damages, costs or expenses  
arising from or in any way connected  
with any errors, defects, interruptions,  
malfunctions or delays in the provision  
of the Game. We agree to rectify any  
such problems in the Game which are  
notified to us as soon as we reasonably  
can. If you do notice a fault or error in  
the Game, please notify Orange  
inappropriate detail at the point of  
registration for the prizes.  
2.2 The charges for submitting your high  
score are based on messages sent  
from the players phone, which are  
currently charged at 10p per message  
whilst in the UK. This charge will apply  
even if you have SMS remaining in a  
monthly or other bundle. Any  
download should not be completed  
you will not be charged.  
4
conditions attaching to Prizes  
Prizes are not transferable. All prize  
descriptions not illustrative and not  
definitive. Further details available on  
written request submitted to Orange with a  
stamped self-addressed envelope.  
submission of high score whilst  
customer services.  
166  
167  
reference  
reference  
5.2 Orange accepts no liability for the  
temporary non-availability of its  
network, loss, late receipt or non-  
readability of any transmission or other  
communications.  
5.6 The downloading of the Game is  
subject to availability and may be  
affected by the volume of users from  
time to time or by network  
Orange Value Promise  
Terms and Conditions  
outside competitor tariffs  
2
Scope  
1
Definitions  
congestion. Oranges Standard  
Network Terms and Condition  
2.1 OVP applies to Competitors' tariffs for  
voice, answerphone, standard WAP  
and standard person to person text  
messaging on other UK digital  
5.3 Orange reserves the right to amend  
these Terms and Conditions from time  
to time. Any alteration or addition to  
these Terms shall take effect  
Competitor tariff: A popular published,  
currently available, monthly paid contract  
digital tariff available in the UK from O2 (UK)  
Limited (formerly British  
continue to apply in parallel with these  
Terms and Conditions.  
5.7 You must only use the Game for your  
own personal use, and not for any  
commercial purpose.  
networks. It includes standard data  
calls at 9.6 kb per second. OVP  
excludes High Speed Data at 28.8 kb  
per second and GPRS calls.  
immediately once posted on  
Telecommunications Mobile  
continued use of the Game after such  
publication means that you will be  
deemed to have accepted such  
changes.  
Communications Ltd), Vodafone Retail Ltd  
& T-Mobile (formerly One 2 One). For the  
avoidance of doubt this excludes O2  
(Online) Limited tariffs.  
5.8 You agree only to access, download  
and use the Game in accordance with  
Oranges security measures relating to  
its network and billing, and the source  
code of the Game, and will not attempt  
to circumvent such security measures.  
2.2 Services will provide generally the  
same functionality of the Competitor's  
product but specifications may differ.  
Competitors own branded e-  
5.4 We reserve the right to cease  
provision of the Game at any time.  
5.5 Only one Game may be stored on  
your phone at any time, in addition to  
the Game already stored on your  
phone at the time it is registered to  
the Orange network.  
OVP: Orange Value Promise  
commerce and Additional Services are  
not offered with OVP  
Service Plan: The scale of charges for  
All trademarks and trade names are the  
properties of their respective owners.  
All rights are reserved by the respective  
owners.  
using a mobile phone  
2.3 For a list of current OVP tariffs please  
Additional Services: Optional services  
which cost extra whether they are supplied  
in conjunction with competitor tariffs or  
bin/ovp/costs.pl  
2.4 Once our Competitors close an OVP  
equivalent tariff for new connections,  
169  
168  
reference  
reference  
we may at our choice withdraw the  
2.8 OVP does not offer discounted rates  
or schemes for calls between  
nominated or frequently called  
numbers.  
3.2 In the event that a Competitor makes  
any changes to a Competitor tariff,  
subject to the provisions of these terms  
and conditions we will make reasonable  
endeavours to implement any published  
changes to existing OVP Plans as soon  
as is reasonably practical.  
3.7 OVP Plans will replicate the charging  
structure & minimum call charges of  
the Competitor's tariff including, but  
not limited to, service charges for  
itemised billing, non-direct debit  
payment, access charges for short  
message service, and charges for  
calls to Customer Service, 0800 &  
0500 numbers  
OVP Plan for new connections and  
close the Service Plan to customers  
switching Service Plan.  
2.5 We reserve the right to discontinue a  
currently available or a 'closed' OVP  
Plan and move existing customers to  
the nearest equivalent currently  
available Service Plan. We will write to  
the account holder to notify such  
changes.  
2.9 OVP does not apply to Competitor's  
promotional tariffs but we reserve the  
right to offer a competitor's  
promotional tariff and may, from time  
to time, offer our own promotional  
variants of OVP Plans.  
3.3 If you are connecting to Orange on an  
OVP Plan you will be charged the  
equivalent of the Competitor's  
3.8 International direct dialled and  
Roaming calls will be charged at  
standard Orange rates  
2.10 We reserve the right not to offer any  
Competitor tariff containing elements  
of services or functions that the  
Orange Network does not currently  
offer or to omit those elements of  
services or functions.  
standard connection charge.  
2.6 OVP Plans are not available on  
Orange Line Two.  
3.4 We reserve the right to apply  
Competitor's charges for changing  
OVP Service Plan.  
2.7 OVP does not apply to pay as you go,  
pay up front or shared tariffs.  
4
Charges for Mobile to Mobile calls  
3.5 Subject to point 3.4 above, you may  
switch between Orange Value Promise  
Service Plans, Orange Talk Plans or  
other Orange Service Plans  
4.1 OVP Plan charges, for calls entirely on  
the Orange Network, will be the  
3
Charges  
equivalent of the Competitor's tariff  
charges for calls made entirely on their  
network, subject to point 2.8 above.  
These are known as 'On Net calls'.  
4.2 OVP Plan charges, for calls made to  
3.1 We will make reasonable endeavours  
to ensure that OVP Plan charges are  
the equivalent of the Competitor tariff  
published charges.  
3.6 You may switch between OVP Plans  
or to an Orange Talk Plan by giving us  
at least 5 days notice before your  
Monthly Billing Date.  
170  
171  
reference  
reference  
phones on the Competitor's network,  
an inclusive bundle where the  
6
Insurance Products & Orange Care  
7.3 We reserve the right to vary these  
will be the equivalent of the  
competitor tariff offers rollover on  
minutes or text messages. Rollover on  
minutes or text messages is not  
available on Service Plans with an  
inclusive value bundle. Unused  
inclusive minutes and/or text  
terms & conditions at any time. Please  
call Orange Customer Services to  
confirm the current terms &  
conditions.  
Competitor tariff charges for calls  
made from their Network to phones  
on the Orange Network, subject to  
point 2.8 above. These are known as  
'Mobile to Mobile Off Net calls'. For  
example, if 'Y tariff', on ‘network X’,  
charges 25p per minute to call  
6.1 Competitors' insurance products are  
not offered under OVP.  
6.2 Orange Care is not included in any  
OVP Plan, but you may purchase it  
separately. If you do not purchase  
Orange Care then you will only get the  
benefit of the manufacturer's warranty  
on a new phone.  
messages from one month may be  
rolled over for use in the next. If the  
rolled over minutes and/or text  
messages are not used in that month  
they will be lost. We reserve the right  
to offer rollover as a promotion on  
certain OVP plans where rollover is  
not offered by the competition.  
another mobile phone on its network  
and charges 50p per minute to call a  
mobile phone on any other network,  
the OVP equivalent Plan will charge  
25p per minute to call another Orange  
phone and 50p per minute to call a  
mobile phone on 'network X' or any  
other mobile network.  
7
Final Points  
7.1 We reserve the right to move each  
phone on an OVP Plan to a separate  
account and to bill you separately for  
each such phone.  
.
5.2 The Orange Network Performance  
Promise applies to OVP Plans, subject  
to its terms and conditions.  
7.2 Service is subject to the Orange  
Terms & Conditions for the supply of  
Network Services, a copy of which  
can be found at the back of your  
Orange phone user guide.  
5
Other Benefits  
5.1 OVP offers rollover on minutes and  
text messages on all OVP Plans with  
172  
173  
reference  
Declaration of conformity  
We hereby declare that [all essential radio  
test suites have been carried out and that]  
the above named product is in conformity  
to all essential requirements of Directive  
1999/5/EC.  
For the following product:  
GSM900/GSM1800 Dualband Digital  
Portable Cellular Telephone SGH-D500  
Manufactured at: Samsung Electronics  
C0., Ltd, 94-1 Imsoo-Dong, Gumi City,  
Kyung-Buk, Korea, 730-350  
The conformity assessment procedure  
referred to in Article 10 and detailed in  
Annex[* *] of Directive 1999/5/EC has been  
followed with the involvement of the  
following Notified Body(ies):  
to which this declaration relates, is in  
conformity with the following standards  
and/or other normative documents.  
Safety: EN 60950:2000  
BABT, Claremont House,  
34 Molesey Road,  
EMC:  
EN 301 489-01 v1.3.1 (2001-09)  
EN 301 489-07 v1.1.1 (2000-09)  
EN 50360:2001  
Walton-on-Thames,  
KT12 4RQ, UK  
SAR:  
EN 50361:2001  
Identification mark: 168  
Network: EN 301 511 v9.0.2 (2003-03)  
0168  
174  
175  
contact Orange  
further information  
Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year.  
helpful booklets  
The three-digit numbers can be called from any phone by adding the prefix 07973 100.  
If you would like to receive a free booklet  
containing useful information on any  
Orange product or service call Orange  
Customer services on 07973 973 150 or,  
if you are a pay as you go customer, 450  
from your Orange phone. The following  
booklets are available:  
Visit the Orange website to find out more  
about Orange products and services, buy  
accessories from the Orange shop and if  
you are a pay as you go customer register  
with Orange online.  
pay monthly customers  
pay as you go customers  
Customer Services  
Billing Enquiries  
150†  
150†  
To top up your Talk Time  
450†  
Customer Services (Enquiries) 450*†  
International Calling Helpline 159  
Information Line  
Talk Time balance  
Orange Multi Media  
Lost or Stolen  
452  
Orange Multi Media  
Registration  
177* or 277*  
453  
980  
177* or 277*  
07973 100 450†  
0800 079 0006  
Orange Care  
150  
Services and Charges  
Lost or Stolen  
07973 100 250†  
Registration  
Orange Care  
Orange Value Promise  
Orange Business Solutions  
customers  
all Orange customers  
Terms and Conditions  
How to use Answer Phone  
Operator Services  
100†  
and manage your calls  
Orange Accessories Line  
Directory Enquiries  
0500 178 178  
118 000*  
businesses with 1-49 employees  
businesses with 50+ employees  
345  
158  
How to get fun, news  
International Directory  
Enquiries  
and information on your phone  
118 880*  
How to send messages, photos and more  
Emergency Services  
999 or 112  
How to use your phone abroad  
and call internationally  
Some calls are free from your Orange phone unless you  
have an Orange Value Promise Service Plan.  
Chargeable services available with your Orange phone.  
Charged at BT ‘F’ rate if you call from a BT fixed line phone.  
*
176  
177  
index  
index  
a
c
d
i
Answer Phone  
Calculator  
Calendar  
Calls  
76  
73  
Download applications  
Divert a call  
81  
37  
40  
Information menu  
see Orange Answer Phone  
Answer a call  
see Orange Plus  
20  
73  
20  
28  
68  
Dialled numbers  
International services  
pay monthly customers  
pay as you go customers  
network selection  
Appointments  
answering  
20  
39  
40  
18  
22  
21  
26  
84  
86  
88  
Automatic redial  
barring  
length  
make a  
mute  
Add an entry to your phonebook  
Alert tones  
f
Fax and data  
waiting  
see Orange Answer Fax  
Fun and games  
l
b
Caller id  
Care  
see Orange Care  
80  
Line 2  
24  
Busy a call  
Barring calls  
Bookmarks  
20  
39  
58  
g
Games  
Codes  
96  
23  
30  
77  
80  
57  
Conference calling  
Copy contacts  
Converter  
GPRS  
178  
179  
index  
index  
m
Orange Text Alerts services  
Orange Plus  
r
Shortcuts  
68  
31  
95  
60  
60  
59  
54  
SIM Card backup  
SIM Card PIN  
Memory mate  
Menu  
31  
12  
48  
40  
51  
22  
Orange 177  
Received calls  
Received messages  
Redialling  
40  
48  
20  
68  
Orange 277  
SMS  
Message alert  
Missed calls  
Multimedia messages  
Mute  
Orange World  
see text messages  
Standard text input  
Store a name and number  
Stopwatch  
Ring tone  
46  
28  
78  
68  
21  
13  
p
s
Sound settings  
Swap between calls  
Symbols on your display  
Phonebook  
o
add number  
28  
28  
29  
30  
28  
29  
10  
50  
52  
44  
Safety  
98  
96  
51  
51  
store a name and number  
edit  
Security codes  
Self-portrait  
Self-timer  
Settings  
camera  
clock  
Orange Answer Fax  
Orange Answer Phone  
Answer Phone Call Return  
Answer Phone PIN  
checking from any other phone  
messages  
76  
34  
34  
36  
34  
34  
35  
35  
92  
deleting  
make a call using your phonebook  
search  
50  
72  
68  
57  
Phone keys  
Photos  
sound  
personal greeting  
shortcuts  
Photo messages  
Predictive text  
wap  
Orange Care  
180  
181  
index  
t
v
Taking a second call  
Text entry  
21  
44  
Vibrating alert  
Voice recorder  
Voice Media  
see Orange 177  
Volume  
68  
75  
Text Alerts  
see Orange Text Media  
Text messages  
send  
19  
44  
44  
46  
47  
72  
77  
68  
write  
attach a picture  
Text templates  
Time and date  
Timer  
w
Wap  
57  
81  
72  
44  
Wap games  
World time  
Writing text  
Tones  
Travel abroad  
see International services  
182  
183  
For further information about Orange  
products and services please visit our  
website at the address below.  
The information contained in this user guide is  
correct at the time of going to press, but Orange  
reserves the right to make subsequent changes  
to it and services may be modified,  
supplemented or withdrawn. All trademarks are  
acknowledged. October 2004.  
© Orange Personal Communications Services  
Limited 2004. Orange and wirefree™ and any  
other Orange product or service names referred  
to in this user guide are trade marks of Orange  
Personal Communications Services Limited.  
Orange Personal Communications  
Services Limited.  
PO Box 10  
Patchway  
Bristol  
BS32 4BQ  
PCN –DO515 ISSUE 1 Z : h 15  
®
Produced by Clear the explanation agency  
GH68-06180A (Rev. 1.0)  

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