Table of Contents
Sync Your Smartphone with Your Computer
22
Sync Contacts, Calendar, Email, Music, & More
22
Use Your MOTO Q™ 9h global for More than Basics
Find Your Way With AT&T Navigator
AT&T Music™
Record a Video Clip
Play a Video Clip
24
24
26
27
28
29
29
30
31
32
33
Watch CV
Watch Live Video with MobiTV
Connect a Bluetooth® Wireless Headset
Store & Call Contacts
Add & View Calendar Events
Manage Finances With Mobile Banking from AT&T
Troubleshooting & FAQs
Tips & Tricks
34
36
The back cover has a fold-out panel with a control diagram of your smartphone. You can leave
the fold-out open to reference it as you look through this guide.
Welcome to AT&T
Welcome to AT&T
What’s in the Box?
Thank you for purchasing the MOTO Q™ 9h global.
Take note of the components in the box, pictured on
the right.
To get started, we recommend the following:
AT&T
12:00 PM
12/31/2009
Get Xpress Mail
•
Carefully follow the step-by-step instructions
in this guide to set up your
Messages (0)
No upcoming appointments.
Profile: Normal
BT60 Standard and
BT90 Extra
and
Start
Contacts
MOTO Q™ 9h global.
Battery
Cover
Capacity Battery cover
•
To learn more or if you need help with your
MOTO Q™ 9h global, review the user's guide
on the Getting Started Disc or
visit att.com/WirelessTutorials
.
Getting Started Disc
(includes User’s Guide and
synchronization software)
Charger
MOTO Q™ 9h
Micro USB Data Cable
Micro-to-Mini USB
Adapter
Micro USB to 3.5mm
Headset Adapter
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4
Insert the SIM Card & Battery
2 minutes
Caution: Don’t bend or scratch Subscriber Identity Module (SIM) card. Keep it away from static electricity, water, and dirt.
Your SIM card contains your phone number and information like your list of contacts. Your MOTO Q™ 9h global comes with two
batteries and two battery covers. The BT60 standard battery uses the narrow cover, while the BT90 extra capacity battery requires
the larger cover.
1.
2.
3.
4.
5.
6.
Charge the Battery
time varies
New batteries are not fully charged.
Plug the battery charger into your smartphone and an electrical outlet. It might take
several seconds for charging to start.
empty
During charging, you should see a light around the navigation key. When charging is
complete, your display shows a full battery icon ^. You can’t overcharge your battery.
charging
full
5
Welcome to AT&T
Insert a Memory Card
1 minute
You can use a removable microSD memory card to store music, pictures, videos, and other files. For the maximum card size your
smartphone supports, check att.com/devicesupport
.
1. Open the memory slot cover by gently lifting the cover away from the smartphone as shown. The cover
remains attached to the smartphone.
2. Insert the memory card into the slot, with the card’s metal contacts facing the front of the smartphone.
3. Put the memory slot cover back in place and push it to close it. The cover clicks into place.
Caution: Do not remove your memory card while your smartphone is using it. Don’t bend or scratch your
memory card. Keep it away from static electricity, water and dirt.
To see the files on your memory card, press Start, then All Programs > Applications > File Manager and navigate to the folder
called Storage Card.
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6
Turn On Your MOTO Q™ 9h global
1 minute
To turn on your smartphone, press and release O. If prompted, enter your password or SIM
unlock code.
To turn off your smartphone, press and hold O for 3 seconds, then release it.
Tip: To change how long your backlight stays on, see “extend battery life” on page 37.
7
Set Up Your MOTO Q™ 9h global
Set Up Your MOTO Q™ 9h global
Connect to AT&T
1 minute
To connect to the wireless network successfully, your MOTO Q™ 9h global must be powered on, your wireless service must be
active and you must be in a coverage area. On the top right corner of the home screen, you will find the network coverage
indicator:
0
Full coverage
5 No coverage
6 Wireless is turned off
Learn to Navigate & Type
Tip: If you need help while using your smartphone, visit att.com/WirelessTutorials
.
Home Screen
Press Start (the left soft
key) then All Programs
to open the main menu.
1
Navigation Key
Move up, down, left, or
right on the screen.
Center Key
Select a highlighted item
on the screen.
AT&T
12:00 PM
12/31/2009
Get Xpress Mail
Messages (0)
No upcoming appointments.
Profile: mal
Start
Contacts
Press the Navigation
Key up, down, left, or
right (S) to highlight a
menu feature.
2
Menu Screen
Left Soft Key
Select the action in the
bottom left of the screen
(like Start or Done).
Right Soft Key
Start
Select the action in the
bottom right of the screen
(like Contacts or Menu).
Messaging
Contacts
Calendar
ActiveSyn
Press the Center Key
s to select the
highlighted feature.
Cellular Video MEdia Net IM
More
&
Email l History
enu
3
Back Key
Go back to the previous screen.
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8
To go back one menu, press n. To exit any menu or view without saving any changes, press O.
To enter text (such as in a new text
message), press your letter keys.
Text Messages
Press H to switch
entry modes (abc,
Alt, or ALT). For
indicator descriptions,
see the following
section.
To:
To delete characters, press n.
Hold n to keep deleting. To start a
new line, press j.
0/160
As you enter letters, your smartphone
might try to predict the word.
Predictive text has an orange arrow
below it.
A flashing cursor indicates the insertion point.
Press Menu to open the sub-menu.
Send
Menu
program
To accept the prediction, press ] right. To see alternate predictions, hold the down arrow on ]. To turn off or configure
predictive text while you are writing a message, press H then k > Setup.
Á Enters the letter shown on a key (such as Q). To capitalize the next letter (Â), press k once. To capitalize all letters
(á), press k twice.
Ã
Enters a symbol or number on the next key pressed (such as !), then changes to the Á mode to enter letters.
Ä Enters only symbols and numbers on the keys until you press H again.
Tip: For international characters and other symbols, press H then k.
9
Set Up Your MOTO Q™ 9h global
Make Calls
1 minute
From the home screen, enter a phone number then press N to make a call.
To voice dial, press and hold h. When prompted, say “Call.” When prompted again, say a number or contact name.
When your smartphone rings and/or vibrates, press N to answer. To “hang up,” press O.
•
•
•
To send an incoming call directly to your voicemail, press Ignore or O.
To put a call on hold, press N. To take the call off hold, press N again.
To answer a second call and put the current call on hold, press N. Then press N to switch between the two calls. To
create a three-way conference call between these calls, press Menu > Conference.
•
To turn the speakerphone on or off, press h during a call. At the top of your display, % means the speaker is on. The
speaker won’t work when a car kit or headset is connected.
Set Up Voicemail
3 minutes
Press and hold 1 to call the voicemail system. The voicemail system asks you to create your password, record your name,
then record a greeting.
Check Voicemail
2 minutes
When you see the voicemail message indicator w at the top of your display, press and
hold 1 to check your voicemail.
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Text & MMS Messages
In addition to email, you can send and receive text (SMS) and multimedia (MMS) messages.
Send Text & MMS Messages
4 minutes
1. Press R > Messages.
2. Press Menu > New > Text Message.
3. Enter the contact phone number or email address, with a semicolon (;) between multiple
numbers or addresses. As you enter contacts, suggestions appear in a box below the To field.
Text Messages
To:
Tip: To open your contacts list, just press j when you’re in the To field.
j
j
4. Press the navigation key ] down to scroll to the message field, then use the keypad to
John Smith <2125551212>
0/
compose a message.
Jack Bradshaw <2154337215>
Tip: In the message area of an MMS message, you can press Menu > Insert and select an item
to insert.
5. Press Send.
11
Set Up Your MOTO Q™ 9h global
Take a Photo & Send It
3 minutes
1. Press e to open the camera viewfinder.
Pictures & Videos
2. Point the camera lens at the photo subject.
3. Press the center key s to take a photo.
IMAGE
AREA
4. Your smartphone saves the picture and shows it in the viewfinder.
•
To send the photo in a multimedia message, press Menu > Send > MMS, then
enter a phone number or email address, enter text, and press Send (for more
detail, see “Send Text & MMS Messages” on page 11).
877 1.0x
Thumbnails
Menu
•
•
To edit the picture, press Menu > Edit.
To view picture properties, like the filename, press Menu > Properties.
Before you take a picture, you can press
Menu to adjust picture settings.
To see the pictures stored on your smartphone, press e > Thumbnails, then
scroll to the picture and press View. To see pictures stored in another folder or on your
memory card, press e > Thumbnails, then press Menu > Folders > My Device and choose the folder.
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Read Text & MMS Messages
2 minutes
When you receive a message, your smartphone plays an alert and shows a message indicator, such as :.
1. On the home screen, press R > Messages.
If you do not see your messages, press Menu > Folders > Inbox.
2. Press the navigation key ] to select a message. Press the center key s to open it.
When you have a text message open, your cursor
Press H to switch
entry modes (abc,
Alt, or ALT).
11/160
blinks in a space at the bottom of the display. Here,
you can enter text and press Send to reply to the
message. If you have exchanged a few messages back
and forth in this conversation, you can scroll up to see
the previous messages. You can also press Menu and
choose to Delete the message, Copy/Paste message
text, or other options.
Conversation with John
John (12/31):
Hi! Where are you?
A flashing cursor indicates
the insertion point.
I’m at home
Press Menu to open the
Send
Menu
sub-menu.
13
Set Up Your MOTO Q™ 9h global
Instant Messaging
If you subscribe to an instant messaging (IM) service, such as Yahoo! Messenger, AOL® Instant Messenger™, or
Windows® Live Messenger, you can take the convenience and fun of IM on the go with your smartphone.
Sign In
2 minutes
1. On the Home Screen, press Start, then All Programs > IM & Email > IM.
2. Select the IM community where you are a member and press the center key s.
3. Enter your user name and password, then press Sign In.
To start a conversation, highlight a contact and press the center key s, enter text, and press Send Message. During a
conversation, press Menu to insert emoticons or end the conversation.
When you are signed in but not in a conversation, press Menu to manage your contacts or groups, change your status, or sign
out (to conserve battery life, be sure to sign off IM when not in use).
Add an IM Contact
2 minutes
1. On the IM main screen, press Menu > Add a contact or Add Buddy.
2. Enter the contact’s ID and press Add.
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Go to Web Pages
1 minute
To open your Web browser, press @.
Your browser homepage appears.
•
•
To go to a Web page, press Action > Go to. Enter the Web address and press OK.
1:MEdia Net Home
To go to a link in a Web page, use the navigation key ] to highlight the link and
then press the center key s.
MEdia Net Home
SEARCH
•
To add a Web address to your Favorites, open the Web page and press Action
> Bookmark this page.
Entertainment News
Gst Stock Quotes & News
Note: Not all Web file formats are supported.
My Links
EDIT
Weather
Tip: All finished? When you are done with the browser, press Menu > Exit to close the
Fort Lauderdale
Currently 83 more
browser and conserve battery life.
Action
Menu
Shop for Tones, Games, Graphics, &
Press Action to open
navigation options.
Press Menu to
change browser
settings and other
options.
More
3 minutes
You can purchase and download new ring tones, games, graphics, applications, and more
right from your smartphone.
Press Start, then All Programs > ATT Mall
Tip: To see the AT&T Media Mall from your computer, visit att.com/mediamall
.
15
Access Your Email
Access Your Email
Choose the Best Email Option for You
You can use your MOTO Q™ 9h global to access personal or corporate email:
• Personal email accounts pull email directly from your internet service provider (ISP) like Yahoo!, AOL or Hotmail to your
Windows® Mobile powered smartphone. To set up a personal email account on your MOTO Q 9h global, you can
use Xpress Mail™. Xpress Mail offers automated setup and synchronization so that changes and deletions on your
MOTO Q 9h global also appear in your ISP email account.
• Corporate email accounts like Microsoft® Exchange Server or IBM Lotus Domino, are typically managed by an
IT organization. To set up corporate email on your MOTO Q 9h global, you can use Xpress Mail for self-service or
Microsoft® Direct Push and Good Mobile Messaging for IT-managed service.
Note: For functions such as web browsing and email, AT&T recommends that you subscribe to an unlimited data plan. Call AT&T
at 611 to sign up for a data plan.
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16
Set Up Personal Email with Xpress Mail™
8 minutes
Xpress Mail™ works with most email services. If you complete this
setup process and your email does not start arriving on your
device, check with your email provider to validate eligibility.
2:Xpress Mail
Install Now
AT&T
12:00 P
12/31/209
1. On the home screen, scroll to and select Get Xpress Mail.
2. Scroll to and select Install Now.
Menu
Get Xpress Mail
2:Xpres
Messages (0)
No upcoming appointments.
3. Scroll to and select Download Now.
Download Now
4. Press Save (the Left Soft Key) to confirm the download.
Profile: Normal
Start
Contacts
Action
Menu
5. Press Save (the Left Soft Key) again to confirm the file
name and location for saving. Your smartphone downloads
Xpress Mail.
6. Press Install (the Left Soft Key) to install Xpress Mail.
7. Press OK (the Left Soft Key) to allow the the soft reset, which just makes your smartphone turn off and on again to finish
installing Xpress Mail.
8. Press OK (the Right Soft Key) to accept the license agreement.
17
Access Your Email
9. In Mobile Number, enter your 10-digit (mobile) phone number,
then press Next (the Right Soft Key).
Enter your
mobile phone
number.
Welcome to AT&T Xpress
Mail.
Mobile Number
10. For personal email, select Portal or ISP (and press Next), then
select your email provider (and press Next). If your provider is not
listed, select More to see more providers.
For corporate email, select Work (and press Next), then select
Professional Edition (and press Next), then select Sign up for
AT&T Xpress Mail (and press Next). Enter your email address to
receive an email with further setup instructions.
For personal
Email,
Exit
Next
choose Portal
or ISP.
11. If necessary, press Accept (the Right Soft Key) to accept your
email provider’s terms of use.
Select email account type:
Portal or ISP
12. Enter your User Name and Password (for your personal email, or
the user name and password you created for corporate
Xpress Mail), then press Next (the Right Soft Key).
For work Email,
choose Work.
Work
My email account is provided ortal or
internet service company, for e
yahoo.
13. Press Register (the Right Soft Key).
14. After successfully registering, you can press OK (the
Left Soft Key) to see the XM Settings section. Then, press Inbox
(the Left Soft Key) to open your mail.
Back
Next
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18
Set Up Self-Service Corporate Email with Xpress Mail™
5 minutes
To set up corporate Xpress Mail, you need to know our corporate email address and the type of mail server
(Microsoft® Exchange Server or IBM Lotus Domino). Once you know this, complete these steps on your work computer, with an
Internet connection:
2. Click on Register Now and fill in your information.
Note: You will create an Xpress Mail User Name and Password in this step. Please note these for future steps.
3. Click Next to go to the download page, then click Download.
4. Click the Open or Run button to download the software.
5. Click Yes to install the software.
6. Click Next to begin setup, and follow the on-screen instructions. When prompted for a user name and password, use those
created in step 2 of this procedure.
7. When Xpress Mail connects to your corporate email account, you will receive a message confirming it. Complete the setup
process with “Set Up Personal Email with Xpress Mail™” on page 17.
19
Access Your Email
Set Up IT-Managed Corporate Email
Time varies
To set up your IT managed corporate email account, you will need a PIN or server address from your corporate IT organization.
Contact your IT administrator for more information about Microsoft® Direct Push and Good Mobile Messaging support for the
MOTO Q™ 9h global.
Microsoft® Direct Push
4 minutes
Microsoft Direct Push provides wireless access to your corporate email, contacts, calendar and tasks for
Microsoft Exchange Server. Contact your IT administrator for set up instructions (such as server address). Before you use
Microsoft Direct Push, activate a “PDA Enterprise for Microsoft” data plan on your AT&T account.
Good® Mobile Messaging
Good Mobile Messaging provides wireless access to your corporate email, calendar, contacts, tasks and notes for
Microsoft® Exchange Server or IBM Lotus Domino. On your smartphone, select Start > All Programs > IM & Email
> Get Good to download Good Mobile Messaging to your MOTO Q™ 9h global. Your IT administrator can give you
the PIN you need in order to download and install Good Mobile Messaging. Before you use
Good Mobile Messaging, you must activate a “PDA Enterprise for Good” data plan on your AT&T account.
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20
Send & Receive Email
2 minutes
After email is set up, you can send and receive email from your MOTO Q™ 9h global. When you receive messages, C appears at
the top of your home screen.
1. Press R.
Xpress Mail (4)
Message 4 Sender
Message 4 Subject
Message 3 Sender
Message 3 Subject
Message 2 Sender
Message 2 Subject
Message 1 Sender
Message 1 Subject
6:00 PM
5:30 PM
2:00 PM
12:36 PM
2. Select your email account (your provider name, Outlook E-mail, or Xpress Mail).
To write a new message, press Menu > New. Compose a message (to insert items
in the message area, press Menu > Insert.), then press Send to send it.
To select several messages and delete, mark, or move them,
press Menu > Select Messages and follow the menu prompts.
To use the following shortcut keys: In the inbox, highlight a message and press the key.
When a message is open, press and hold the key.
Delete
Menu
21
Sync Your Smartphone with Your Computer
Sync Your Smartphone with Your Computer
Sync Contacts, Calendar, Email, Music, & More
You can use Microsoft® ActiveSync version 4.5 or above, or Windows® Mobile Device Center to synchronize your personal
information and files between your smartphone and desktop computer.
Installing & Setting Up ActiveSync
8 minutes
Note: Synchronization software is included on the Getting Started Disc packed with your smartphone. Before installing the
software, verify that your computer and operating system meet the minimum requirements stated at
1. Install Microsoft ActiveSync (for Windows® XP™ or earlier) or Windows Mobile Device Center (for Windows Vista) on your PC.
2. After setup completes, connect your smartphone to the PC using the USB data cable. The smartphone drivers install on your
computer and then the Sync Setup Wizard automatically starts.
3. Follow the instructions on the screen to complete the wizard. Once the wizard is complete, the items you have selected will
be synced. You can disconnect your smartphone from your PC, and you may need to restart your PC.
Note: If you have wireless ActiveSync set up with an Exchange Server, you cannot also sync email, contacts and calendar with a
PC running Microsoft Vista. However, you can synchronize media and transfer files through the cable connection.
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Sync Music & Other Files With Your Computer
5 minutes
Tip: For best results, choose media files that are 15 frames per second, 320x240 pixels, and 384 kbps.
You will need:
•
a computer with media files and a program that manages them. Your smartphone plays WMA, WMV, MP3, AAC, eAAC,
eAAC+, WAV, MP4, M4A, 3GP, MIDI, and Real Audio files. For more details, see att.com/music
.
•
•
a microSD memory card (see page 6).
a USB data cable, or a computer with Bluetooth® capability.
To connect your smartphone to your PC:
1. Turn on your smartphone and connect it with the data cable to the USB port on your computer.
2. In ActiveSync on your PC, select Explore and double-click My Windows Mobile device.
3. On your computer, find the files you would like to copy to your smartphone and drag them into
the folder where you want them (such as My Documents).
4. Your files are now available on your smartphone. In the media player,
press Menu > Update Library to see the files.
Note: For more detailed information, see “Connecting a mobile device to a PC” in ActiveSync Help on your PC, the Microsoft Web
Site for ActiveSync or visit att.com/WirelessTutorials
.
23
Use Your MOTO Q™ 9h global for More than Basics
Use Your MOTO Q™ 9h global for More than Basics
Find Your Way With AT&T Navigator
3 minutes
AT&T Navigator, with GPS enabled directions, is the fastest way to get where you are going - whether across town or
across the country. Find your way with turn-by-turn voice and on-screen driving directions, and navigate around traffic
congestion with automatic re-routing. Locate and navigate to restaurants, Wi-Fi hotspots, and more, from more than 10 million
business listings.
Note: This feature requires a subscription. For more details about AT&T Navigator, contact AT&T or visit att.com/navigator
.
Download and Install AT&T Navigator
1. On the home screen press Start, then All Programs > Applications > AT&T GPS > Get AT&T Navigator.
Your browser opens a Web page for AT&T Navigator.
2. Select Download.
Note: If you want to cancel the download and try again later, press Cancel. You will lose any progress up to this point.
Log Into AT&T Navigator
1. After you install AT&T Navigator, press Start, then All Programs > AT&T GPS > ATT Navigator.
AT&T Navigator asks you to enter your (mobile) phone number, name and AT&T Navigator PIN. You received your
AT&T Navigator PIN in a text message when you activated your subscription. To activate a subscription, visit att.com/navigator
.
2. Enter your information and press Login.
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Generate a Route with AT&T Navigator
1. After you log into AT&T Navigator, select Drive To.
2. Select Address and choose Type It.
3. Enter the address for your destination, then select Done. AT&T Navigator validates the address and generates your route.
Congratulations! You generated a route!
Close AT&T Navigator
To exit AT&T Navigator, go to the main AT&T Navigator menu and press Exit.
25
Use Your MOTO Q™ 9h global for More than Basics
AT&T Music™
AT&T Music™ is the ultimate, integrated, on-the-go music experience. Wherever you go, AT&T Music will connect you to your music
with a touch of a button. You can listen to your music, discover the latest songs, music news, concert updates, streaming music,
ringtones, Answer Tones™, and watch the latest music videos.
You can access all AT&T Music features by pressing Start, then All Programs > AT&T Music.
Note: The Streaming Music application uses a large amount of data, and you are responsible for all data charges incurred. AT&T
strongly recommends that you subscribe to an unlimited data plan in addition to this purchase. Call AT&T at 611 to sign
up for the appropriate unlimited data package.
To update your library after you sync or download music files to your smartphone (as
described on page 23), press [ > Windows Media Player, then press Menu
> Update Library, then press Done.
Windows Media
Song Title
Playing
To play music, press [ > Windows Media Player > My Music > All Music, then press
the center key s to choose a song. In the music player:
•
•
•
•
•
To mute and unmute sound, press #.
To skip to the previous or next file, press the navigation key ] left or right.
To increase or decrease the volume, press the navigation key ] up or down.
To fast forward or rewind, press and hold the navigation key ] left or right.
To play or pause, press the center key s.
00:00
Now Playing
70%
Menu
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Record a Video Clip
2 minutes
Pictures & Videos
1. Press e, then Menu > Video.
Tip: In the video viewfinder, press Menu to adjust video settings.
VIDEO
AREA
2. Point the camera lens at the photo subject.
3. Press the center key s to begin recording a video.
00:05
Stop
43:20
Pause
4. Press the center key s to stop recording and save the video, or press Pause to
pause recording. To continue a paused recording, press Resume.
Current recording
length
Remaining recording
time
Picture & Video Options
In the photo or video viewfinder press Menu > Options to open the options menu:
•
Camera: Set the save location, file name prefix, and compression for photo files.
Video: Set audio and time limit settings for video files.
•
Note: In this menu, the General and Slideshow options are for picture files.
27
Use Your MOTO Q™ 9h global for More than Basics
Play a Video Clip
1 minute
1. Press e > Thumbnails.
Windows Media
Adrenaline
2. Scroll to a video clip.
Playing
3. Press Play. The video clip plays in the Windows Media Player.
To play videos stored in another folder or on your memory card, press e
> Thumbnails, then press Menu > Folders > My Device and choose the location for the
folder.
00:00
70%
Note: To switch to full screen mode and back, press 0. Videos recorded in a low
resolution may not play in full screen mode. While watching a video you can change
your default view to full screen by pressing Menu > Options > Video. Then select
Always and check Scale to fit window.
Now Playing
Menu
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Watch CV
CV brings you quick, on-demand access to high quality news, sports, weather and entertainment video clips.
1. On the Home screen press Start, then All Programs > Cellular Video.
2. Select the show you want to watch.
Watch Live Video with MobiTV
Want video on your smartphone? You've got it. AT&T brings you news, sports, weather, entertainment and more.
To install MobiTV:
3 minutes
1. Press Start, then All Programs > Applications > Get MobiTV.
2. Download and install the MobiTV application on your AT&T smartphone.
To use MobiTV after you install it, press Start, then All Programs > Applications > MobiTV.
29
Use Your MOTO Q™ 9h global for More than Basics
Connect a Bluetooth® Wireless Headset
Your smartphone supports Bluetooth wireless pairing (also called linking or bonding). You can pair your smartphone with a
Bluetooth headset or car kit, or pair your smartphone with a computer to exchange and synchronize files.
Note: The use of wireless phones while driving may cause distraction. Discontinue a call if you can’t concentrate on driving.
Additionally, the use of wireless devices and their accessories may be prohibited or restricted in certain areas. Always obey the
laws and regulations on the use of these products.
Pair with a Headset or Handsfree Device
2 minutes
You can pair your smartphone with multiple devices, but you can only use it with one headset device at a time.
1. Press Start, then All Programs > Bluetooth > Bluetooth Manager > Hands-free.
If you are prompted to turn on Bluetooth power, press Yes.
2. Make sure the headset or handsfree device is turned on and in pairing or bonding mode (see the device user’s guide).
3. Press Add (or Menu > Add). The smartphone prompts you to verify the device is ready. Press Search.
4. Select the device from the list.
5. If prompted, enter the device passkey (such as 0000) and press Accept.
Tip: For specific information about the headset or handsfree device, refer to its instructions.
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Store & Call Contacts
Store a Phone Number
4 minutes
1. Press Start, then All Programs > Contacts and press New
2. Choose whether the contact will be stored on your smartphone (Outlook Contact) or on your SIM card. Contacts on the SIM
card can only include a name and number.
3. Enter information for the contact.
Tip: While you are entering the number, you can tell your smartphone to pause and then dial more digits (such as a voicemail
password or PIN). Press Menu > Insert Pause to insert a 2-second pause (shows as a p) or press Menu > Insert Wait to tell
your smartphone to wait for you to press the center key s before dialing the remaining digits (shows as a w). Insert Wait
does not work for contacts stored on your SIM card.
Tip: If you get a call from someone who isn't in your list of contacts, you can create a contact from Call History. Just highlight the
call and press Save.
To load the contacts from your last phone, just insert the SIM card from your last phone (see page 5). Your
MOTO Q™ 9h global reads any contacts your last phone stored on the SIM. If there aren’t any contacts on your SIM, check your
old phone’s manual to see if you can copy its contacts to the SIM or to Microsoft® Outlook on your computer.
To load Microsoft Outlook contacts from your computer, see page 22.
Call a Stored Number
1 minute
1. Press Start, then All Programs > Contacts
2. Scroll to the number.
3. Press N to call the contact’s default number, or select the contact to see the other numbers.
31
Use Your MOTO Q™ 9h global for More than Basics
Add & View Calendar Events
Add a New Calendar Event
2 minutes
Press Start, then All Programs > Calendar, then press Menu > New Appointment
Tip: In the Subject, you can enter text or press the center key s to choose from a list of subjects. To schedule an all-day event,
select the All day event check box under End time. All-day events do not occupy blocks of time in the calendar; instead, they
appear in banners at the top of the calendar.
View a Calendar Event
Press Start, then All Programs > Calendar to open the calendar for today.
1 minute
•
•
•
•
To see days before or after today, press the navigation key S left or right.
To quickly see a specific date, press Menu > Go to Date.
To see your whole week’s events, press Week.
To edit an event, scroll to it, press the center key s, then press Menu > Edit.
Shortcut: Today’s events appear on your home screen.
Set a Calendar Event Reminder
3 minutes
The default reminder time for tasks and calendar items is 15 minutes. To change this default:
Press Start, then All Programs > Calendar, then press Menu > Tools > Options > Set Reminders
MOTO
9h
global
32
Manage Finances With Mobile Banking from AT&T
With Mobile Banking, you can check your account balances, securely transfer funds between your eligible accounts, view and pay
bills, and review your transaction history. You can access multiple banks, accounts and financial services within one application. To
find out if your bank supports Mobile Banking from AT&T, visit att.com/mobilebanking or contact your financial institution.
To install Mobile Banking, press Start, then All Programs > Applications
> Get Mobile Banking and follow the directions to download the
application.
Mobile Banking
Initialize
Enter Initialization Code
To activate Mobile Banking after you install it:
1. On your computer visit your bank’s Web site and enroll in
12345678
Press
Options to
select
Mobile Banking. You will receive an initialization code.
2. On your MOTO Q™ 9h global press Start, then All Programs
Initialize
> Applications > Mobile Banking.
Exit
Options
3. Enter the initialization code when prompted.
4. Establish a six-digit PIN. You will need to enter this PIN every time you
access Mobile Banking.
Mobile Banking
Set PIN
Enter PIN
To use Mobile Banking after you activate it, press Start,
then All Programs > Applications > Mobile Banking.
(Must be 6 digits)
******
Press
Options to
select
Set PIN
Confirm PIN
******
Exit
Continue
33
Troubleshooting & FAQs
Troubleshooting
&
FAQs
My smartphone won’t turn on
To turn on your smartphone, press and release O. If your smartphone does not respond, try holding O. If that does not work,
be sure that the battery is fully charged. If it is, remove and replace the battery, then try to turn the smartphone on.
My smartphone’s display is frozen
In the event your smartphone does not respond for more than 30 seconds, be sure that the battery is fully charged. If it is, remove
and replace the battery, then turn the smartphone back on. If these do not help, you can do a hard reset to restart your
smartphone, but this erases your personalized settings and any content stored in smartphone memory. To perform a hard reset,
remove and replace the battery, then hold down the * and E keys for 5 seconds while turning the smartphone on.
I cannot connect to a wireless network
Try performing the following actions:
•
•
Verify that your SIM card is inserted correctly.
Press and hold X until the quick list appears, then select Wireless Manager > Phone > On.
I can’t hear sound on my smartphone
While you are on a call or playing a media file, press the up volume key (see “change your ringer and earpiece volume” on
page 36).
I can’t choose a song as my ringtone
Make sure the song file is 600kb or smaller and in one of these formats: MIDI, MP3, AAC, AAC+, or eAAC+.
MOTO
9h
global
34
I want to charge my device using my computer
If you have an available USB port on your computer and you install the MOTO Q™ 9h global Getting Started Disc software on your
computer to obtain the required USB drivers, you can connect your MOTO Q 9h global to your computer to charge the battery
when the computer is turned on. Connect the smaller end of the USB cable to the USB port on the side of your
MOTO Q 9h global. Connect the larger end of the USB cable to an available USB port on your computer.
What global networks will support my MOTO Q™ 9h global?
The MOTO Q 9h global is designed to work on GSM/GPRS/EDGE networks in the US (850/1900 MHz), Canada (1900 MHz), and
Europe/Asia (900/1800 MHz). It can also use UMTS/HSDPA “3G” networks in the US (850/1900 MHz).
What memory card can I use?
You can use microSD memory cards up to 32 GB.
35
Tips & Tricks
Tips
&
Tricks
To...
Do this...
open your music,
messages, and more
Use shortcut keys to access your AT&T Music [, camera and video e, contacts e,
calendar d, messages R, and MEdia Net @.
open the quick list
Press and hold X for quick access to your sound profiles, device lock and wireless manager.
change your ringer and Tip: To silence your smartphone when it’s ringing, just press
Volume Up
earpiece volume
the side volume keys.
To change the other caller’s voice volume, press volume
up/down during a call.
Side Select
Volume Down
Note: Bluetooth® accessories, such as headsets, have their
own volume controls.
Back Key
To change your ringer and sound profile from the
home screen, press and hold X to open the Quick List.
Then scroll to a profile, such as Normal, Silent, or Vibrate,
and press the center key s.
To change the sound for alerts or other events,
press Start, then All Programs > My Stuff
> Personalize My Q > Sounds and Ringtones. Highlight
the event and select the sound you want to associate with
it.
Quick List
1 Power off
2 Wireless Manager
3 Lock
4 Normal
5 Silent
6 Vibrate
7 More...
Select
Cancel
personalize your device Press Start, then All Programs > My Stuff > Personalize My Q to choose sounds and more.
MOTO
9h
global
36
To...
Do this...
lock the keypad
You can manually lock your smartphone to prevent accidental key presses
To lock your smartphone, press X then f. Your left soft key becomes Unlock.
To unlock your keypad, press Unlock and enter your password. Your smartphone uses * if you
have not set a password.
To change your password and lock settings, press the Left Soft key to select Start,
then All Programs > Settings > More > Security > Device Lock. Choose a password you will
remember. If you forget your password, you will have to perform a hard reset (see the note in
the section “Turn On Your MOTO Q™ 9h global”).
use voice commands
use the speakerphone
To activate voice commands, press and hold h. When prompted, say one of the commands
listed on the screen (such as “Call” followed by a number or contact name).
During a call, press h to turn the speakerphone on or off.
chcek your voicemail
from another phone
Call your 10-digit phone number. During your voicemail greeting, press * (# in Puerto Rico)
then follow the voice prompts.
play music or games on To keep using your games and music on a flight, turn off your network and Bluetooth® services.
an airplane
Press and hold X until the quick list appears, then select Wireless Manager > All.
extend battery life
To reduce the backlight time out, press Start, then All Programs > Settings > More...
> Power Management > Backlight time out on battery, then choose a short time.
To extend email send/receive intervals, press R, select an email account,
press Menu > Settings, and press Next until you can change the Automatic Send/Receive
interval. If you have more than one email account set up, choose only one account to
automatically send/receive messages.
To close unused programs, press Start, then All Programs > System Tools > Task Manager. Select
the unused program and press Menu > Kill.
37
Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your
service provider, and/or the provider’s network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality.
All features, functionality, and other product specifications, as well as the information contained in this user’s guide are based upon the latest available information and are
believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The
Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license. Microsoft, Windows and Windows Me are registered trademarks of Microsoft
Corporation; and Windows XP is a trademark of Microsoft Corporation.
AT&T, AT&T logo and Your World. Delivered. are trademarks of AT&T Knowledge Ventures.
© 2008 Motorola, Inc. All rights reserved.
Caution: Changes or modifications made in the radio phone, not expressly approved by Motorola, will void the user’s authority to operate the equipment.
Manual Number: 68000201025-A
1. Missed Call: Shows E when you missed a call.
2. Voicemail: Shows w when you have new voicemail.
3. Message / Bluetooth: Shows C for a new message, or E
when Bluetooth power is on.
4. Call Forward: Shows D when call forwarding is on.
5. Network: Shows whether your are using a 3G k, GPRS f, or
EDGE \ network.
6. Profile: Shows when your ring style is Silent (Q) or Vibrate
(<). No indicator appears for other ring styles. A % appears
when the speakerphone is on.
7. Battery Level: Shows the battery charge level
8. Signal Strength: Shows the strength of your network
connection. Letters or arrows can indicate when your phone
is using a 3G k, GPRS f, or EDGE \ connection to transfer
data.
Navigation Key
Left Soft Key
Center Select Key
AT&T
12:00 PM
12/31/2009
Get Xpress Mail
MEdia Net Key
Messages (0)
No upcoming appointments.
Right Soft Key
Call/Answer Key
Profile: Normal
Start
Contacts
Messaging Key
Power/End Key
Home Key
Enter Key
Caps Key
Function Key
Calendar Key
Contacts Key
Speakerphone / Voice Key
Camera Key
AT&T Music Key
Side Scroll Key (up)
microSD memory card slot
Side Select Key
Select highlighted items.
AT&T
12:00 PM
12/31/2009
Get Xpress Mail
Side Scroll Key (down)
Messages (0)
No upcoming appointments.
Profile: Normal
Start
Contacts
Back Keys
Micro-USB Connector
Microphone
Where can I find more information?
Interactive web tutorials, tips & tricks, and FAQs are available at att.com/WirelessTutorials
Select Manufacturer: Motorola and Model: MOTO Q 9h.
Detailed support including device specifications, user forums and knowledgebase articles are available
at att.com/DeviceSupport
For more information about your wireless service account, service plan or network, visit att.com/Wireless
For Microsoft® Windows® Mobile support, visit www.microsoft.com/windowsmobile/help/smartphone/
Help on the MOTO Q™ 9h global
To set up your phone and some basic preferences, press Start, then All Programs > System Tools
> Getting Started.
For more help, press Start, then All Programs > System Tools > Help and QuickStart.
Additional Help
•
Phone Support Help
Call AT&T Customer Care at 1-800-331-0500 or dial 611 from any AT&T mobile phone for assistance
with your phone or account.
•
On Your Computer
To view the User’s Guide for your phone, insert the Getting Started CD in your computer and open the guide file.
© 2008 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
MOTO Q™ 9h global 68000201025-A
05192008
|