Motorola IDEN I370XL User Manual

i370XL/ i470  
(4.2)  
Motorola  
iDEN  
Digital  
Portable  
Get t in g St a r t ed  
T able of Contents  
PRIVATE C ALL  
Making a Private Call ..............................................................17  
Direct Entry Method...........................................................17  
Scroll Method.......................................................................17  
Alpha Method.......................................................................17  
Receiving a Private Call ..........................................................18  
Call Alert™ ...............................................................................18  
Sending a Call Alert ............................................................18  
Receiving a Call Alert .........................................................18  
Call Alert Stacking....................................................................19  
Receiving a Call Alert with Stacking..................................19  
Responding to a Call Alert in a Stack................................19  
Private Call (Radio ID) List Programming ............................20  
M ESSAG IN G SERVICES  
Message Mail.........................................................................21  
Receiving New Message Mail ...........................................21  
Retrieving Stored/Unread Mail ..........................................21  
Saving/Erasing Mail ............................................................22  
Auto Call Back...........................................................................22  
Message Full .............................................................................22  
VO ICE M AIL  
Retrieving Voice Mail...............................................................23  
Viewing Voice Mail Status ......................................................23  
PRO G RAM M IN G  
Programming Menu..................................................................25  
TRO UBLESH O O TIN G  
Error Messages..........................................................................29  
SAFETY AN D G EN ERAL IN FO RM ATIO N  
Safety and General Information ..............................................31  
Cautions ....................................................................................33  
Warnings ...................................................................................34  
Cleaning Instructions................................................................35  
For Further Information...........................................................35  
, Motorola, iDEN, and Call Alert are all trademarks of Motorola, Inc.  
Message Mail is a service mark of Motorola, Inc.  
GETTING STARTED  
i370XL/i470  
Introduction  
Yo u r i370 XL/ i4 70 Po r t a b l e  
Your i370XL/i470 portable has features to keep you in contact  
with anyone at anytime. Its features make it the most versatile  
communication device on the market today. The main features  
are:  
Ph on e  
Gr ou p Cal l  
Pr ivat e Cal l  
Mes s age Mail  
Voice Mail  
Fax/Dat a (i470 on l y)  
This guide explains the features most people use every day. We  
describe these features as they were set up by Motorola.  
Your service provider and your organization may have customized  
your portable to optimize its use for your individual needs.  
Check with your service provider or organization to find out the  
differences from this guide. Additionally, your service provider  
may offer 9.6/4.8 kbs Fax and Data support. For information on  
the data functionality of your i470, please refer to the Circuit  
Data User’s Guide (publication number 68P81084C18).  
For more information on additional features, see the iDEN  
Digital Portable A to Z Reference Guide (publication number  
68P81084C80). The iDEN Digital Portable A to Z Reference  
Guide may be obtained by returning the postage-paid postcard  
enclosed or by accessing the web site.  
Additional information for your i370XL and i470  
Portable can be found on the  
iDEN web site:  
http://www.mot.com/LMPS/iDEN  
GETTING STARTED  
1
i370XL/i470  
Introduction  
FEATURE LO C ATO R  
1. Antenna  
2. Earpiece  
16. Volume  
Control  
Keys  
3. Alphanumeric  
Display  
15. Push-To-Talk  
(PTT) Button  
4. Option Keys  
14. MENU Key  
5. Scroll Keys  
6. SEND Key  
7. Mode Key  
13. LED  
MENU  
Mode  
Pwr/ END  
SEND  
12. Power/ END  
ABC  
DEF  
1
2
3
Key  
GHI  
JKL  
MNO  
4
5
6
11. Alphanumeric  
PQRS  
TUV  
WXYZ  
8
9
7
Keypad  
0
8. Group/ Private  
Speaker Key  
10. Speaker  
9. Microphone  
2
GETTING STARTED  
i370XL/i470  
Introduction  
1. Antenna - Extend for optimal signal.  
2. Earpiece - Use to listen during phone calls and Group/Private  
low-audio communication.  
3. Alphanumeric Display - A four-line display, providing up to 12  
characters per line.  
4. Option Keys  
- Lets you select the option that appears  
directly above the key on the fourth line of the display.  
5. Scroll Keys  
- Lets you scroll through options and  
lists that appear in the top three lines of the display, such as  
Phone, Group, or Private Call lists.  
SEND  
6. SEND Key  
- Initiates outgoing phone calls. Also used to  
answer an incoming phone call.  
Mode  
7. Mode Key  
- Used to change between Phone, Group, and  
Private modes.  
8. Group/Private Speaker Key  
- Lets you choose to hear  
audio through earpiece or speaker during Group and Private  
calls.  
9. Microphone - Speak into during communications.  
10. Speaker - Used to listen to high-audio Group and Private con-  
versations.  
11. Alphanumeric Keypad - Used to enter telephone numbers,  
Private Call IDs, and alpha-numeric characters.  
Pwr/ END  
12. Power/END Key  
- Used to turn the portable on and off  
and to end phone calls.  
13. LED - Indicates the service state. See page 6 for description  
of states.  
MENU  
14. MENU Key  
- Lets you scroll through the menu options  
available on the last line of the display within each mode.  
15. Push-To-Talk (PTT) Button - Lets you transmit a Group or  
Private call, or Call Alert. Press and hold the PTT to talk, release  
to listen.  
16. Volume Control Keys - Lets you adjust volume levels.  
GETTING STARTED  
3
i370XL/i470  
Introduction  
BATTERY  
Charging Your Battery  
You should charge your portable battery  
for at least 16 hours before initial use.  
This allows your battery to achieve its  
maximum capacity and life.  
Place the unit in the charger as  
illustrated. You can also place the porta-  
ble in the charger with the battery  
attached.  
Attaching Your Battery  
Engraved Arrows  
Attach the charged battery to  
your portable by aligning the  
battery with the engraved  
arrows on the portable. Slide  
the battery upward until you  
hear an audible click.  
Detaching Your Battery  
To detach the battery, pull  
back on the release button  
near the top of the battery and  
slide battery downward.  
4
GETTING STARTED  
i370XL/i470  
Introduction  
D ISPLAY ICO N S  
Display icons appear along the top of your display and show the  
following:  
Signal Strength Indicator  
Shows the signal strength. Calls and  
messages may not be sent or received in  
weak signal areas. Six bars indicates the  
strongest signal.  
Battery Strength Indicator  
Shows the remaining charge in your  
battery. Three bars show full charge.  
The indicator will flash when you have  
less than five minutes of talk time.  
Voice Mail  
Indicates that unplayed messages are  
waiting in your voice mail box.  
New Message Mail  
Indicates that you have new text  
messages in your mail box.  
Unread Message Mail  
Indicates that you have unread Message  
Mail.  
Silent Ringer  
Indicates that the phone ringer volume  
is off.  
Call Forward  
Shows that incoming phone calls are  
being forwarded.  
Group/Private Speaker  
Indicates that the Group/Private  
Speaker is off and audio will be heard  
through the earpiece.  
GETTING STARTED  
5
i370XL/i470  
Introduction  
PO WERIN G O N  
Pwr/ END  
Press  
until a set of icons and squares appears on your  
display (for a description of the icons, see page 5).  
“Please Wait” is displayed while the unit is registering on the  
system.  
Please Wait  
Pwr/ END  
The LED indicator located next to the  
in-service states of your portable:  
button shows the  
Fl as h in g r ed.............Regis t er in g  
Sol id r ed...................No s er vice  
as h in g gr een.........In s er vice  
Sol id gr een...............In u s e  
If registration is successful, the LED indicator will flash green  
and the “Phone Ready” message will be displayed.  
Phone Ready  
Spd#  
Mail  
You can now place and receive Phone, Group, and Private calls.  
If the unit cannot register on the system, the LED indicator will  
flash red. The unit will continue to attempt registration approxi-  
mately every two minutes as long as you keep the unit on.  
PO WERIN G O FF  
Pwr/ END  
Press and hold  
until you hear an audible beep and the mes-  
sage “Powering Off” is displayed.  
6
GETTING STARTED  
i370XL/i470  
Introduction  
MO D E  
Press  
modes.  
Mode  
to switch between Phone, Group, and Private Call  
Your display will appear similar to the following default screens  
for the Phone, Group, and Private Call modes when your  
portable is In Service. If the word Ready does not appear after the  
mode name in the display, your unit is Out of Service.  
Phone Mode  
Phone Ready  
Spd#  
Mail  
Group Call Mode  
Group Ready  
Plumbers  
Area  
Mail  
Private Call Mode  
Prvt Ready  
JUDY  
Alert  
Mail  
GETTING STARTED  
7
i370XL/i470  
Introduction  
M EN U  
Each mode has several menu options, e.g.  
Speed Dialing in Phone Mode, Area  
selection in Group Mode, and Call Alert  
in Private Mode.  
Phone Ready  
Spd# Mail  
These menu options appear in the last  
line of your display.  
M EN U O PTIO N S  
Selecting  
Press the Option Key located under the displayed menu  
option that you wish to select.  
Scrolling  
MENU  
Use the  
key to scroll through the features in each mode.  
The menu options appear in pairs with the exception of “Wait”  
in Phone Mode.  
Phone Mode Menu Options  
Spd#  
Mail  
Alpha  
Prgm  
Forwd  
Memo  
Wait  
Group Mode Menu Options  
Area  
Alert  
Mail  
Prgm  
Private Mode Menu Options  
Alert  
Alpha  
Mail  
Prgm  
8
GETTING STARTED  
i370XL/i470  
Phone  
PH O N E  
Mode  
Press  
until “Phone Ready” appears on your display.  
Phone Ready  
Spd#  
Mail  
This is known as Phone Mode and lets you place phone calls.  
Incoming phone calls may be received from any mode (Phone,  
Group, Private).  
M AKIN G A PH O N E C ALL  
There are four methods of entering a phone number:  
Direct Dial, Scroll, Speed Dial, and Alpha .  
Direct Dial Method  
1. You can make a phone call by dialing the number using the  
keypad. If you make a mistake, use the  
key.  
You can return to the “Phone Ready” mode at any time by press-  
ing the option key under the word “Cancl”.  
2. Press  
3. Press  
SEND  
to place the call.  
to hang up.  
Pwr/ END  
Scroll Method  
1. Press the scroll keys  
to scroll backwards or  
forwards through the stored list of numbers/names.  
SEND  
2. Press  
3. Press  
to place the call.  
to hang up.  
Pwr/ END  
GETTING STARTED  
9
i370XL/i470  
Phone  
Speed Dial Method  
1. Press the  
key under “Spd#”.  
2. Enter the assigned speed dial number (1-99).  
SEND  
3. Press  
4. Press  
to place the call.  
to hang up.  
Pwr/ END  
Alpha Method  
MENU  
1. Press the  
key until you see the “Alpha” menu option on  
the last line of your display.  
2. Press the  
key under “Alpha”.  
3. Press the numeric key with the first letter of the name.  
4. Press  
5. Press  
6. Press  
or  
to scroll through the list.  
SEND  
to place the call.  
to hang up.  
Pwr/ END  
AUTO M ATIC RED IAL  
If you encounter a “System Busy, Please Try Later” message,  
SEND  
press  
and your portable will automatically attempt to redial  
the number. You will hear a ring tone when the call is successful.  
LAST N UM BER RED IAL  
SEND  
If you want to redial the last number, simply press  
.
RECEIVIN G A PH O N E C ALL  
SEND  
1. Press  
2. Press  
when your phone rings to answer the phone call.  
to hang up.  
Pwr/ END  
10  
GETTING STARTED  
i370XL/i470  
Phone  
C ALL FO RWARD IN G  
Incoming phone calls may be forwarded to any number you  
specify.  
Selecting a Call Forward Number  
You can select the number by directly entering the number using  
the alphanumeric keypad, using the scroll  
keys to  
select the number, or by using Alpha Search (See pages 9 and 10  
for more information).  
Unconditional Call Forwarding  
1. Within Phone Mode, press  
last line of your display.  
MENU  
until you see “Forwd” on the  
Phone Ready  
Forwd  
Alpha  
2. Press  
3. Select the number where you want your calls forwarded.  
4. Press under “On”.  
under “Forwd”.  
5. After the “Please Wait” message on your display, press  
under “Exit”.  
Notice that the Call Forward icon  
appears on your display  
when Unconditional Call Forwarding is enabled.  
GETTING STARTED  
11  
i370XL/i470  
Phone  
Conditional Call Forwarding  
You may also want to forward your calls only if your unit is busy  
(Busy), there is no answer (NoAns), or you cannot be reached  
(NoRch).  
Note: Unconditional Call Forwarding must be turned off before  
Conditional Call Forwarding options are available.  
1. Press  
2. Press  
under “Forwd”.  
MENU  
until you see “Busy” and “NoAns” on the last line  
of your display. Press  
MENU  
again to see “NoRch”.  
3. Press  
under the desired option.  
4. Select the number where you want your calls forwarded.  
5. Press  
6. Press  
under “On”.  
under “Exit”.  
C ALL WAITIN G  
Call Waiting lets you answer an incoming call if you are on the  
phone. Call Waiting is On unless you turn it off for a particular  
call.  
1. You will hear a tone to alert you of an incoming call. Your dis-  
play reads “Accept Call?”. Press  
line of your display to accept the call.  
under “Yes” on the last  
Phone In Use  
555-1212  
Accept Call?  
No  
Yes  
12  
GETTING STARTED  
i370XL/i470  
Phone  
2. Press  
under “Hold” to place the second call on hold and  
return to the first call. Pressing “Hold” will toggle you between  
the two calls.  
Call 1-Hold  
Hold  
Pwr/ END  
3. Press  
to end the active call.  
C ALL H O LD  
“Hold” appears as an option on your display only while you are  
on an active call. You may make a second phone call by placing  
the initial call on hold.  
1. Press  
hold.  
under “Hold” on your display to place a call on  
2. Press  
under “Hold” again to remove the call from hold.  
REC ALLIN G YO UR O WN PH O N E N UM BER  
1. To recall the phone number of your unit, press  
,
,
.
1
2. Press  
under “Exit”.  
GETTING STARTED  
13  
i370XL/i470  
Phone  
PH O N E LIST PRO G RAM M IN G  
You can add up to 99 numbers to your phone list, store them with  
names or aliases, and assign them to speed dial numbers.  
ABC  
0
2
1. Press  
2. Press  
,
,
,
.
under “Ok”.  
3. Select the type of edit you want to perform:  
ADD To add a new entry press  
under “Ok”.  
once  
EDIT To edit an existing number, press  
and then press under “Ok”.  
ERASETo erase an existing number, press  
twice  
and then press  
under “Ok”.  
4. Enter the number and press  
under “Store”.  
5. Enter the name or alias you want associated with this number  
and press under “Store”.  
Pr es s t h e n u mber key on ce f or t h e fi r s t  
l et t er as s ociat ed wit h t h e key (2=A).  
For t h e s econ d l et t er of t h e key, pr es s t h e  
key t wice (2=B).  
For t h e t h ir d l et t er of t h e key, pr es s t h e  
n u mber key t h r ee t imes (2=C).  
For t h e n u mber of t h e key, pr es s t h e  
n u mber key f ou r t imes (2=2). For keys wit h  
f ou r l et t er s , pr es s t h e key fi ve t imes .  
Pr es s t h e s cr ol l keys t o move t o t h e n ext or  
pr eviou s l et t er .  
6. Enter the speed dial number you want for this number or  
accept the default number that is displayed.  
7. Press  
under “Store”.  
14  
GETTING STARTED  
i370XL/i470  
Group Call  
8. When you have entered all the new numbers that you want,  
press  
under “Exit”.  
9. Press  
under “Exit”.  
G RO UP C ALL  
A Group Call is an instant communication between you and  
others in a selected talkgroup.  
A talkgroup is a pre-defined set of individuals who share a  
common communication need. Talkgroups appear on your dis-  
play as names or numbers, e.g. SALES, SERVICE, ELECTRI-  
CIANS, Talkgrp10.  
M AKIN G A G RO UP C ALL  
Mode  
1. Press  
until “Group Ready” is dis-  
played. This is the Group Call mode default  
display.  
Your active talkgroup is displayed, such as  
“Sales” in this example.  
Group Ready  
Sales  
Area  
Mail  
2. To initiate the call to this talkgroup, press  
and hold the PTT (Push to Talk) button.  
Wait for the chirp sound and then speak into  
the microphone.  
3. Release the PTT to listen.  
CH AN G IN G TALKG RO UPS  
You may change talkgroups to reach talkgroups other than the  
one that is active. Your portable can store up to 30 pre-defined  
talkgroups.  
1. From the Group Call mode, press  
talkgroup.  
to select the  
2. Press  
under “Ok”.  
3. Press the PTT to initiate the call.  
GETTING STARTED  
15  
i370XL/i470  
Group Call  
RECEIVIN G A G RO UP C ALL  
No action is necessary to receive a Group Call as long as your unit  
is idle (not engaged in an active Phone or Private Call).  
Any communication activity within the talkgroup you’ve selected  
will cause your unit to automatically switch into Group Mode and  
receive the transmission as long as your portable is powered on.  
G RO UP/ PRIVATE SPEAKER  
Your portable lets you choose to hear the audio through the ear-  
piece or the speaker in Group and Private modes. If the Group/  
Private Speaker is set on, incoming audio will be heard through  
the speaker. This is helpful in monitoring talkgroup activity.  
If the Group/Private Speaker is set off, a brief alert tone will  
notify you of activity within the talkgroup or Private Call. Incom-  
ing audio will be heard through the earpiece.  
Press  
to turn the Group/Private Speaker on or off.  
AREA SELECTIO N  
When in Group mode, you may select to send your communica-  
tion to only those talkgroup members in a specific location. This  
is useful when you know where the individuals (you wish to  
reach) are located within the service area.  
Mode  
1. Press  
2. Press  
3. Press  
until you see “Group Ready” on your display.  
under “Area”.  
to scroll through the targeted areas specified by  
your local service provider.  
4. Press  
under “Ok” to select the targeted area. The area  
selected will appear on the last line of your display.  
SERVICE AREA RESTRICTIO N  
With the optional feature of Service Area Restriciton, you will see  
a “Service Restricted” message on your display in either Group or  
Private mode when you travel outside an authorized service area.  
Phone mode will display “Phone Only” and will be available  
even if you are outside an authorized service area.  
16  
GETTING STARTED  
i370XL/i470  
Private Call  
PRIVATE C ALL  
A Private Call is a one-to-one communication between two  
individuals instead of a talkgroup. Each unit is identified by a  
name or number up to 5-digits in length.  
M AKIN G A PRIVATE C ALL  
Direct Entry Method  
Mode  
1. Press  
until you see “Prvt Ready”  
on your display. This is the Private Call  
default display.  
Prvt Ready  
Alert Mail  
2. Enter the Private Call ID of the person  
you want to reach using the alpha-numeric  
keys.  
3. Press and hold the PTT (Push-To-Talk)  
button, wait for the chirp, and then speak  
into the microphone.  
Scroll Method  
1. Press  
have a Private Call.  
to select the person with whom you want to  
2. Press and hold the PTT (Push-To-Talk) button and speak into  
the microphone.  
Alpha Method  
MENU  
1. Press the  
key until you see the “Alpha” menu option on  
the last line of your display.  
2. Press the  
key under “Alpha”.  
3. Press the numeric key with the first letter of the name.  
4. Press  
or  
to scroll through the list.  
5. Press and hold the PTT (Push-To-Talk) button.  
GETTING STARTED  
17  
i370XL/i470  
Private Call  
RECEIVIN G A PRIVATE C ALL  
You will hear a brief alert tone when you have an incoming  
Private Call.  
Your unit will automatically switch to Private Call mode and the  
Private Call ID or name of the caller will be displayed.  
Wait for the caller to finish speaking, then press and hold the  
PTT. Begin speaking after you hear the chirp.  
C ALL ALERT  
You can access Call Alert from the Group and Private modes. Call  
Alert lets you privately page an individual by sending an audible  
page.  
Sending a Call Alert  
1. Press  
2. Press  
3. Press  
MENU  
until you see “Alert” on your display.  
under ”Alert”.  
to scroll to the person to whom you want to  
send the Call Alert. You may also select the person by using  
Alpha Search.  
4. Press the PTT to send the Call Alert.  
Receiving a Call Alert  
When you receive a Call Alert, you will hear a tone, and see a  
message on your display.  
1. Press the PTT to return the Call Alert.  
2. Press  
under “Clear” to clear the Call Alert, or press any  
key other than the PTT.  
NOTE: Until the Call Alert is cleared or returned, you will be blocked  
from receiving any additional Phone, Group, or Private Calls.  
18  
GETTING STARTED  
i370XL/i470  
Private Call  
C ALL ALERT STACKIN G  
Call Alert Stacking is an optional feature that allows you to save  
up to 8 Call Alerts in a stack.  
Receiving a Call Alert with Stacking  
With Call Alert Stacking, you have the option to Clear a Call  
Alert or to save the Call Alert to the Queue for later recall.  
To Clear a Call Alert, press  
“Clear”.  
under  
To place the Call Alert into the Queue,  
Alert  
DOUG NORDEM  
3 Que  
press  
under “Queue”. Pressing the  
Mode key will also stack the Call Alert.  
Clear  
Queue  
If you receive multiple Call Alerts, the last  
received Call Alert will be displayed and  
the remaining Call Alerts will be stacked  
at the beginning of the queue.  
Responding to a Call Alert in the  
Stack  
You can respond to the Call Alerts in any order. To select a Call  
Alert for response,  
1. Press  
2. Press  
under “Queue”.  
or to scroll to the desired Call Alert.  
3. Press the PTT to respond to the Call Alert. After you respond  
to the Alert, it is removed from the Stack.  
GETTING STARTED  
19  
i370XL/i470  
Private Call  
PRIVATE C ALL (RAD IO ID ) PRO G RAM M IN G  
You can add radio IDs to your Private Call list and store them  
with names or aliases.  
ABC  
1
1. Press  
,
,
,
.
2
2. Select the type of edit you want to perform:  
ADD To add a new entry press  
under “Ok”.  
once  
EDIT To edit an existing number, press  
and then press under “Ok”.  
ERASETo erase an existing number, press  
and then press under “Ok”.  
twice  
3.Enter the radio ID (up to 5 digits) and press  
“Store”.  
under  
4. Enter the name or alias you want associated with this radio ID  
and press under “Store”.  
5. When you have entered all the new radio IDs that you want,  
press  
under “Exit”.  
6. Press  
under “Exit”.  
20  
GETTING STARTED  
i370XL/i470  
Messaging Services  
M ESSAG IN G SERVICES  
Your portable provides full support for Messaging Services  
including Message Mail™ and Voice Mail capabilities. Access to  
these functions is available from any of the modes by pressing  
under the “Mail” menu option.  
M ESSAG E M AIL  
Message Mail can be either a numeric page or a text message of  
up to 140 characters. Your portable can receive and store 16 Mes-  
sage Mail messages at any one time.  
Receiving New Message Mail  
When a new message is received, the icon  
will appear  
and flash. The arrival of new mail, may also be accompanied by  
an audible alert.  
Press  
under “Now” to read your  
new mail immediately.  
New Mail  
Read?  
Press  
under “Later” to postpone  
reading your mail and to clear the display.  
The icon will stop flashing, but will  
remain on your display to remind you that  
you have unread messages.  
Now  
Later  
Retrieving Stored/Unread Mail  
You may access postponed or saved  
Message Mail from any mode.  
1. Press  
2. Press  
under “Mail”.  
under “Mesg”. A status screen, showing the  
number of new and saved messages will be displayed temporarily  
before the most recent message is displayed.  
3. Use  
to scroll quickly through the first screen of any  
unread or saved mail messages.  
4. Press  
under “Read” to read the entire message.  
GETTING STARTED  
21  
i370XL/i470  
Messaging Services  
Saving/Erasing Mail  
After you have viewed a text or numeric message, you may  
choose to either Save or Erase the message. Press  
the appropriate option.  
under  
AUTO C ALL BACK  
Your portable provides a way to easily respond to numeric pages  
and text messages containing a call-back number. To automati-  
cally dial a number contained within a Message Mail, press the  
SEND  
key.  
M ESSAG E FULL  
If all 16 message registers are full, your portable will display the  
message “Mail Waiting, Memory Full”. No new Message Mail  
can be received until saved or unread messages are erased.  
22  
GETTING STARTED  
i370XL/i470  
Messaging Services  
VO ICE M AIL  
Your portable can be set to alert you when new voice mail  
messages are received in your network-based voice mailbox.  
When new voice mail is received, the  
icon will appear on  
your display and the Mail alert tone will be heard.  
Retrieving Voice Mail  
If Mail Notification Display is turned on, you will also see the  
message “New Voice Mail Waiting”. To retrieve your voice mail  
immediately, press  
under “Dial”. This will automatically  
place a call to your voice mailbox.  
To clear your display, press  
under “Exit”.  
Viewing Voice Mail Status  
You may view the status of messages in your voice mailbox at  
anytime.  
1 . Press  
2. Press  
under “Mail” from any mode.  
under “Voice”.  
3. The display will show the number of New messages and the  
Total number of messages currently in your voice mailbox.  
! on the display, indicates that at least one of the new messages  
is urgent. Press  
voice mail messages.  
under “Dial” to retrieve your urgent  
GETTING STARTED  
23  
i370XL/i470  
24  
GETTING STARTED  
i370XL/i470  
Programming  
PRO G RAM M IN G  
The Programming Menu allows you to customize settings on  
your portable.  
You may access the Programming Menu from any Mode (Phone,  
Group, Private).  
1. Press  
2. Press  
3. Press  
4. Press  
MENU  
until you see “Prgm” on the display.  
under “Prgm”.  
under “Ok”.  
to scroll to the desired Programming Menu  
Option or enter the number of the Option if it is known.  
You may use a shortcut method of entering the  
Programming Menu by pressing  
,
then the  
number of the Programming Menu Option (See Table 1).  
Table 1:  
No. Feature  
Function  
1
Own Phone  
Number  
Displays the telephone  
number of your portable.  
3
Mail Notification  
Display  
Set On to Enable the New  
Mail message that is dis-  
played with incoming voice  
or Message Mail.  
4
5
Manual Lock  
Disables keypad to prevent  
unauthorized use.  
(Passcode must be entered  
to unlock).  
Automatic Lock  
Set ON to automatically  
lock your portable each  
time it is powered off to  
prevent unauthorized use.  
GETTING STARTED  
25  
i370XL/i470  
Programming  
Table 1:  
No. Feature  
Function  
6
9
Auto Answer  
Set ON to have your  
portable automatically  
answer incoming phone  
calls after 1-4 rings.  
Silent Group Mode  
Last Call Timer  
Silences all incoming Group  
Call Alerts and voice  
activity.  
10  
11  
Displays duration of the  
most recent phone call.  
Automatic Display  
Timer  
Set ON to automatically  
display the Last Call Timer  
at the end of each phone  
call.  
12  
Resettable Timer  
Displays cumulative airtime  
of all phone calls since last  
reset.  
13  
14  
Total Call Timer  
One Minute Beep  
Displays cumulative airtime  
of all phone calls.  
Set ON to have your  
portable automatically  
signal each minute of  
elapsed phone airtime with  
an audible beep.  
20  
21  
Phone List  
Programming  
Add/Edit/Erase up to 100  
frequently called phone  
numbers and associated  
name tags.  
Private ID List  
Programming  
Add/Edit/Erase up to 100  
Private Call Radio IDs and  
associated name tags.  
26  
GETTING STARTED  
i370XL/i470  
Programming  
Table 1:  
No. Feature  
Function  
22  
Talkgroup ID List  
Programming  
Add/Edit/Erase name tag  
identifiers for up to 30  
pre-programmed  
talkgroups.  
23  
30  
Area ID List  
Programming  
Add/Edit/Erase name tag  
identifiers for up to 50  
targeted areas.  
Ringer Volume  
Set default ringer volume  
using the volume control  
keys, or lower the volume to  
silence the ringer.  
31  
32  
33  
Earpiece Volume  
Keypad Volume  
Mail Volume  
Set default earpiece volume  
using the volume control  
keys.  
Set volume of keypad tones  
using the volume control  
keys.  
Set volume of incoming  
Message Mail and Voice  
Mail tones using the  
volume control keys.  
34  
Speaker Volume  
Temporarily adjusts  
Group/Private Speaker  
volume for noisy  
environments.  
36  
40  
Volume Set Tone  
Change Passcode  
Turn speaker volume set  
tones on or off.  
Change your secret 4-digit  
passcode from initial setting  
of 0000.  
GETTING STARTED  
27  
i370XL/i470  
Programming  
Note: Contact your service provider before performing  
the shaded programming menu features below:  
41  
42  
43  
44  
Feature Reset  
Return all feature settings  
to their original defaults.  
Master Clear  
Master Reset  
Perform Feature Reset and  
erase all stored lists.  
Resets the portables  
identification number.  
Change Service Key Changes or resets the Ki  
fraud prevention service  
key.  
50  
NAM Selection  
Select alternate Numeric  
Assignment Module  
(NAM). See local service  
provider for information.  
51  
60  
Preferred Network  
ID  
Edit the pre-programmed  
Network ID list and select  
roaming options.  
Set Baud Rate  
Set the modem baud rate  
between the radio and the  
PC for circuit data. (See  
Circuit Data Users Guide -  
publication number  
68P81084C18).  
61  
Data Ringer Volume Set default data ringer vol-  
ume using the volume con-  
trol keys. (See Circuit Data  
User’s Guide - publication  
number 68P81084C18).  
28  
GETTING STARTED  
i370XL/i470  
Troubleshooting  
TRO UBLESH O O TIN G  
You may encounter error messages under certain conditions. For  
descriptions of the error messages refer toTable 2. Before  
contacting your service provider, note the message and the  
conditions under which it appeared.  
Table 2:  
Error Messages  
Message Description  
Invalid Entry  
The entered number is not  
valid.  
Target Not Available  
The targeted unit of your call  
is either busy, out-of-range, or  
turned off. Please try again  
later.  
Target Not Authorized  
Network Trouble  
The targeted unit of your call  
has not purchased this  
service.  
The network is experiencing  
difficulty. Please try again  
later.  
Service Out of Order  
Target Busy in Private  
Service Restricted  
This service is temporarily  
not available. Please try again  
later.  
The targeted unit that you  
are trying to contact is busy in  
a Private Call.  
This service has been  
restricted by your service  
provider or it has not been  
purchased.  
Service Not Available  
This feature is not available  
on the current network.  
GETTING STARTED  
29  
i370XL/i470  
Troubleshooting  
Table 2:  
Error Messages  
Message Description  
System Busy Try Later  
The system is experiencing  
heavy traffic. Please try again  
later.  
Service Conflict  
This service cannot be  
enabled because an  
incompatible service has  
already been turned on.  
Please Try Again  
Self Check Error  
A general error has occurred.  
Please note the error code  
and contact your service  
provider.  
A fault has been detected  
with your portable. Should  
this error recur, note the error  
code and contact your service  
provider.  
Self Check Fail  
An operational fault has been  
detected with your portable.  
Turn your portable off and  
contact your service provider  
immediately.  
30  
GETTING STARTED  
i370XL/i470  
Safety and General  
SAFETY AN D G EN ERAL IN FO RM ATIO N  
IMPORTANT INFORMATION ON SAFE AND EFFICIENT  
OPERATION. READ THIS INFORMATION BEFORE USING  
YOUR INTEGRATED MULTI-SERVICE PORTABLE RADIO.  
For the safe and efficient operation of your radio, observe these  
guidelines.  
Your radio contains a transmitter and a receiver. When it is ON, it  
receives, and also transmits, radio frequency (RF) energy. The  
radio operates in the frequency range of 806MHz to 866MHz,  
and employs digital modulation techniques. When you use your  
radio, the system handling your call controls the power level at  
which your radio transmits. The power level may typically vary  
over a range from 0.01 of a watt to 0.6 of a watt.  
Expos u r e t o Radio Fr equ en cy En er gy  
In August 1996 the Federal Communications Commission (FCC)  
of the United States with its action in Report and Order FCC 96-  
326 adopted an updated safety standard for human exposure to  
radio frequency electromagnetic energy emitted by FCC regu-  
lated transmitters. In addition, the International Commission on  
Non-Ionizing Radiation Protection (ICNRP) has established  
standards containing RF exposure guidelines. Motorola iDEN  
products comply with these standards.  
Ef fi cien t Radio Oper at ion  
The following practices will enable your radio to operate at the  
lowest power level, consistent with satisfactory call quality.  
When placing or receiving a phone call, or using the group or pri-  
vate call functions with the Group/Private Speaker OFF (muted  
speaker icon visible in the display), hold the radio as you would a  
telephone. Speak directly into the mouthpiece and position the  
antenna up and over your shoulder.  
When using the radio as a traditional two-way  
radio while making group or private calls with  
the Group/Private Speaker ON (no speaker  
icon visible in the display), hold the radio in a  
vertical position with the microphone one to  
two inches away from the lips.  
GETTING STARTED  
31  
i370XL/i470  
Safety and General  
DO NOT hold the antenna when the radio is “IN USE”. Hold-  
ing the antenna affects call quality and may cause the radio to  
operate at a higher power level than needed.  
An t en n a Con s ider at ion s  
Use only the supplied or an approved antenna. Unauthorized  
antennas, modifications, or attachments could impair call quality,  
damage the radio, or result in violation of ICNRP or FCC regula-  
tions.  
In t er f er en ce t o Medical an d Per s on al  
El ect r on ic Devices  
Most electronic equipment is shielded from RF energy. How-  
ever, RF energy from the radio transmitter may affect inade-  
quately shielded electronic equipment.  
Consult the manufacturer(s) of your medical and personal elec-  
tronic device(s) (for example. - a pacemaker or a hearing aid) to  
determine if they are adequately shielded from external RF  
energy. Your physician may be able to assist you in obtaining this  
information.  
Turn your radio off in health care facilities when any regulations  
posted in the area instruct you to do so. Hospitals and health care  
facilities may be using equipment that is sensitive to external RF  
energy.  
In t er f er en ce t o Ot h er El ect r on ic  
Devices  
RF energy may affect improperly or inadequately shielded elec-  
tronic operating and entertainment systems in motor vehicles.  
Check with the manufacturer or representative to determine if  
these systems are adequately shielded from external RF energy.  
Also check with the manufacturer of any equipment that has  
been added to the vehicle.  
Turn your radio off before boarding any aircraft to prevent possi-  
ble interference to aircraft systems. Regulations of the United  
States Federal Aviation Administration prohibit use when the  
plane is in the air and require you have permission from a crew  
member to use your radio while the plane is on the ground.  
32  
GETTING STARTED  
i370XL/i470  
Safety and General  
Bat t er ies  
All batteries can cause property damage, injury  
or burns if a conductive material such as jewelry,  
keys or beaded chains touch the exposed termi-  
nals. The material may complete an electrical  
circuit (short circuit) and become quite hot.  
Exercise care in handling any charged battery,  
particularly when placing it inside your pocket,  
purse or other container. To protect against a  
short circuit when the battery is detached from  
the phone, keep the battery in the insulated pro-  
tective case provided with the battery.  
!
C a u t i o n  
Us e Wh il e Dr ivin g  
Check the laws and regulations on the use of telephones in the  
areas where you drive. Always obey them.  
When using the phone while driving, please:  
• give full attention to driving and to the road;  
• use hands free operation, if available; and  
• pull off the road and park before making or  
!
answering a call if driving conditions so  
require.  
C a u t i o n  
Ch il dr en  
Do not allow children to play with your radio. It  
is not a toy. Children could hurt themselves or  
others (by poking themselves or others in the  
eye with the antenna, for example). Children  
also could damage the radio, or make calls that  
increase your service bills.  
!
C a u t i o n  
GETTING STARTED  
33  
i370XL/i470  
Safety and General  
Bl as t in g Ar eas an d Expl os ives  
DO NOT operate your radio near electric blast-  
ing caps, or in a blasting area, to avoid the possi-  
bility of triggering an explosion. Turn your radio  
OFF when in a “blasting area” or in areas where  
such requirements are posted.  
!
W A R N I N G  
Pot en t ial l y Expl os ive At mos ph er es  
Turn your radio OFF and do not replace the  
battery when in any area with a potentially  
explosive atmosphere. It is rare, but your radio  
!
or its accessories could generate sparks which  
might trigger an explosion.  
W A R N I N G  
Areas with a potentially explosive atmosphere  
are often, but not always, clearly marked. They  
include areas such as below deck on boats, fuel  
or chemical transfer or storage facilities, and  
areas where the air contains chemicals or parti-  
cles, such as grain, dust, or metal powders.  
Do not transport or store flammable gas, liquid,  
or explosives in the compartment of your vehi-  
cle which contains your radio or accessories.  
Vehicles powered by liquefied petroleum gas  
(such as propane or butane) must comply with  
the National Fire Protection Standard (NFPA-  
58). For a copy of this standard, contact the  
National Fire Protection Association. One Bat-  
terymarch Park, Quincy, MA 02269, Attn: Publi-  
cations Sales Division.  
34  
GETTING STARTED  
i370XL/i470  
Safety and General  
For Veh icl es Equ ipped wit h an Air Bag  
An air bag inflates with great force. DO NOT  
place objects, including communication equip-  
ment, in the area over the air bag or in the air  
bag deployment area. If the communication  
equipment is improperly installed and the air  
bag inflates, this could cause serious injury.  
!
W A R N I N G  
Installation of vehicle communication equip-  
ment should be performed by a professional  
installer/technician qualified in the require-  
ments for such installations. An air bags size,  
shape, and deployment area can vary by vehicle  
make, model, and front compartment configura-  
tion (for example, bench seat vs. bucket seats).  
Contact the vehicle manufacturers corporate  
headquarters, if necessary, for specific air bag  
information for the vehicle make, model, and  
front compartment configuration involved in  
your communication equipment installation.  
CLEAN IN G IN STRUCTIO N S  
Clean the external surfaces with a damp cloth, using a mild  
solution of dishwashing detergent and water. Some household  
cleaners may contain chemicals which could seriously damage  
the unit. Avoid the use of any petroleum-based solvent cleaners.  
Also, avoid applying liquids directly on the portable unit.  
FO R FURTH ER IN FO RM ATIO N  
For more detailed information, see the iDEN Digital Portable  
A - Z Reference Guide (publication number 68P81084C80).  
Be sure to carry the Pocket Card with you so you can look up  
reminders about how selected features work.  
GETTING STARTED  
35  
i370XL/i470  
O WN ERS IN FO RM ATIO N  
Mobile Equipment Identifier (IMEI)  
_____________________________  
Personal Radio ID  
_____________________________  
Phone Number  
_____________________________  
Date Purchased  
______________  
Dealer Telephone Number  
_______________________  
Customer Service Number  
_______________________  
GETTING STARTED  
i370XL/i470  
RAD IO ID D IRECTO RY  
Radio ID  
Name  
1
2
3
4
5
6
7
8
9
TALKG RO UP ID D IRECTO RY  
Radio ID  
Name  
1
2
3
4
5
6
7
8
9
GETTING STARTED  
i370XL/i470  

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