Tech Tips!
Kyocera Wireless Corp.
KWPST – QCP-6035 Upgrade KZ1.1.21 and SX1.1.12 (Verizon)
Overview
This document provides instructions on how to upload handset software into a QCP-6035
Smartphone. Upgrading the QCP-6035 is a two-part procedure, which updates the Personal
Data Assistant (PDA) and the phone module. The Kyocera Wireless Product Support Toolkit
(KWPST) is required. This document also includes instructions on updating the QCN file.
The QCN file enables MO-SMS activation, updates Preferred Roaming List (PRL) and
inputs the IP address to the handset.
MO-SMS is a feature that Verizon must simultaneously support on their network. MO-SMS
is the ability for the phone to send SMS text.
FYI
Note:
You must first upgrade the SW to version KZ1.1.21 and SX1.1.12 before loading the
QCN file. This latest software version supports Wireless Application Protocol (WAP).
Instructions
FYI
Note:
KWC recommends the you use KWPST version 3.1.70 or newer.
The order of executing the two upgrades does not matter. Confirm with end user that a
synchronization was performed recently on their computer. Tell the end user that all PDA
data will be lost at the completion of this software upgrade and that they will need to re-sync
with their computer to retrieve their PDA data.
!
Caution!
Perform a synchronization operation before the upgrade process, or loose all PDA
data!
Upgrading the PDA/PalmOS Software
This upgrades the portion of the phone that contains the Palm OS. Due to the nature of this
upgrade, ALL data within the PDA will be purged. This includes things as Address book and
Date book entries, as well as any installed third-party applications. Perform a
synchronization, or loose all PDA data!
80-B6013-10 Rev. B
April 2002
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Instructions
KWPST – SW Upgrade
10. Browse and select the appropriate
*.ROM file to place into the phone.
(SX1112.ROM)
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11. Press Start.
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12. Once complete, remove the phone
from the cradle.
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13. Perform a hard reset. Hold the
backlight button for five seconds and
press the reset button with the stylus.
14. Release stylus and continue to hold
the backlight button until you see the
PalmOS splash screen, and then text
will appear that reads “Erase all
data?”
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15. Press page-up to complete the
operation.
16. Programming is complete.
This upgrades the phone module of the Kyocera Smartphone. All phone related data is saved
by default by the KWPST.
1. Activate QCP-6035’s Service
Interface Mode by the following
steps:
2. Press and hold the LCD Backlight
button, and tap the Data/Fax icon
on the screen, then release the LCD
backlight button. Service Interface
mode is now activated and KWPST
will recognize the phone in the
following steps.
80-B6013-10 Rev. B
Kyocera Wireless Corp. Proprietary
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KWPST – SW Upgrade
Instructions
F Y I
Note:
Make sure that the HotSync Manager or another application is not occupying the
COM port to which the cradle is attached.
1. On the computer, launch the KWPST
Software Download application. To
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Start, select the W indows Start menu :
Programs : Kyocera Wireless PST :
Software Download.
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2. Select the “Software Download” tab.
3. The dialog should note that a QCP-
6035 has been detected.
4. Browse to select the appropriate *.hex
or *.hxb file to place in the phone.
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(KZ1.1.21.HEX)
5. Press Start button.
6. Once download is completed, leave
phone in service interface mode and
follow steps below (update QCN file.)
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Update QCN file
1. Select the “Restore” Tab.
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2. Browse to select the appropriate
*.qcn file.
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3. Press Start button
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Kyocera Wireless Corp. Proprietary
80-B6013-10 Rev. B
Instructions
KWPST – SW Upgrade
3. Once the Write process is complete,
you can exit KWPST.
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4. The phone must be reset from the
Service Interface mode, and you can
accomplish this by tapping the
“Reset” icon as shown in the picture
to the left.
FYI
NOTE:
Voice tags may need to be re-recorded by the end user after this upgrade is
completed, if software in the phone was SX1.0.10 or lower. Please see tech
tip,QCP-6035 – Voice Tags Not Registering (80-B6893-9) for details.
For more information, contact:
KWC Customer Care Center
KYOCERA WIRELESS CORP.
Toll-free: 1-(888) 236-2746 (US and Canada ONLY)
Direct: 1-(858) 882-1400
10300 Campus Point Drive
San Diego, CA 92121 USA
Fax: 1-(858) 882-1717
E-mail: [email protected]
The use of this document does not imply authorization to service product in warranty on KWC's behalf. Reimbursement for service on an in-
warranty product is provided only to Authorized Service Centers (ASC). Non-authorized facilities attempting to service Kyocera products will void
the consumer limited warranty.
DATA AND INFORMATION CONTAINED IN OR DISCLOSED BY THIS DOCUMENT IS PROPRIETARY INFORMATION OF KYOCERA
WIRELESS CORP. BY ACCEPTING THIS MATERIAL THE RECIPIENT AGREES THAT THIS MATERIAL AND THE INFORMATION
CONTAINED THEREIN IS HELD IN CONFIDENCE AND TRUST AND WILL NOT BE USED, COPIED, REPRODUCED IN WHOLE OR IN
PART, NOR ITS CONTENTS REVEALED IN ANY MANNER TO OTHERS WITHOUT THE EXPRESS WRITTEN PERMISSION OF KYOCERA
WIRELESS CORP.
This technology is controlled by the U.S. Government. Diversion contrary to U.S. law prohibited.
Copyright © 2001-2002 Kyocera Wireless Corp. All rights reserved. Printed in the United States of America.
80-B6013-10 Rev. B
Kyocera Wireless Corp. Proprietary
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