HP SureStore DAT
Internal Tape Drive
Installation
Guide
Tape 5000i, DAT8i
DAT24i, DAT40i
HP SureStore DAT
Installation Overview (Internal Drives)
Internal Drives—Installation Overview
Refer to:
page 1-2
Before you start:
Check the packing list inside this guide. Check system prerequisites.
page 1-6
page 1-10
page 1-11
Step 1: Check the Drive’s SCSI ID
Check the tape drive’s SCSI ID. If necessary change it from the default
of 3 by setting jumpers on the back of the drive.
Step 2: Set the Configuration Switches (UNIX Systems Only)
Check the UNIX configuration switches on the bottom of the drive.
Change the switch settings, if necessary.
Step 3: Prepare the Mounting Bay
Switch off the computer and remove its outer casing. Remove the cover
plate from an empty, 5¼-inch, half-height bays. (Keep the screws.) If
your computer has 3½ inch bays, fit the supplied 5¼ to 3½ conversion
kit to the drive.
page 1-14
Step 4: Attach Mounting Rails
Attach any mounting hardware (rails or tray) necessary for your
computer. In the box you will find mounting rails for use with
HP Kayak/Vectra/Brio/NetServer E-series, a tray for use with HP
NetServer L-series and mounting rails for non-HP systems.
page 1-16
page 1-17
page 1-19
page 1-20
Step 5: Install the Drive
Fit the power cable extension and slide the tape drive into the bay. To
aid fitting cables, do not secure the drive with screws yet.
Step 6: Attach Power and SCSI Cables
Attach a spare power cable from the computer ’s internal power supply.
Attach the drive to a spare connector on the SCSI ribbon cable.
Step 7: Secure the Drive
Secure the drive in place with the provided screws. Replace the
computer ’s cover and reconnect cables.
On Completion
Power on the system and check the tape drive is operational. Insert the
HP SureStore Tape CD-ROM. It contains drivers, backup software and
many useful utilities. Register your tape drive.
Copyright © 1998-1999 by Hewlett-Packard
Limited.
November 1999
Part Number: C1555-90909
Printed in the UK.
The information contained in this document is
subject to change without notice.
This document contains proprietary information
which is protected by copyright. All rights are
reserved. No part of this document may be
photocopied, reproduced or translated to another
language without the prior written consent of
Hewlett-Packard Limited.
Hewlett-Packard shall not be liable for errors
contained herein or for incidental or consequential
damages (including lost profits) in connection with
the furnishing, performance, or use of this material
whether based on warranty, contract, or other legal
theory.
Windows is a U.S. registered trademark of
Microsoft Corp.
UNIX is a registered trademark of X/Open
Company in the U.S. and other countries.
Product Details
Write your tape drive details here so you can find them easily if you need them. You will find the model
number and serial number on the bottom of the drive.
Model (type of drive):
Model (number):
Serial (number):
Date purchased/installed:
SCSI ID:
SCSI Host Adapter 1-3
SCSI Ribbon Cable 1-3
Step 6: Attach Power and SCSI Cables 1-17
Step 7: Secure the Drive 1-19
On Completion 1-20
Save Yourself a Call 2-2
Problems with Your Computer 2-2
Problems with Your Internal Tape Drive 2-3
Other Sources of Information 2-4
HP Tape Tools 2-4
HP SureStore Tape CD-ROM 2-4
HP Web Site 2-4
iii
In d ex
Regu la tor y In for m a tion
iv
HP SureStore DAT
Installation Guide
Before You Start: Check the Contents of the Box
The following equipment is supplied with your HP SureStore DAT drive.
❑ HP NetServer
L- se r i e s
tray
❑ HP SureStore
DAT drive
❑ HP Vectra/
❑ HP SureStore Tape
Kayak/Brio/
NetServer
CD-ROM containing:
E-series rails
• HP TapeAssure software
• TapeAlert utility
• Drivers
❑ Compaq rails
(with DAT8i,
DAT24i and
DAT40i
• Backup software
• HP Tape Tools
• Electronic User’s Guide
• Media and accessories
information
models only)
❑ Installation Guide
(Please discard
unneeded
❑ Set of four
screws (+ one
spare)
languages
in recycling bin.)
❑ Power
extension
cable
❑ Warranty Registration
Card and label
❑ DDS-format
❑ 5¼ to 3½-inch
data cartridge
conversion kit
❑ Cleaning cartridge
❑ 50-to-68-pin
adapter (not for use
with DAT40 drives)
If anything is damaged or missing, contact the delivery company or your
supplier. Spare jumpers for the drives’ SCSI ID switch may also be
supplied.
1-2
HP SureStore DAT
Installation Guide
Before You Start: Check System Prerequisites
To install and use your new tape drive, you will need the following:
•
•
•
•
•
SCSI host adapter
SCSI ribbon cable
Available 5¼-inch (or 3½-inch), half-height bay
Mounting hardware, if required
Backup software that supports the tape drive
SCSI Host Adapter
You need a properly installed and configured SCSI host adapter or a built-
in SCSI controller on your computer ’s motherboard (SCSI-2 or SCSI-3
compliant). Consult your supplier for details.
If you are installing on a Windows® 95, Windows 98, Windows NT or Novell
NetWare system, you can use HP TapeAssure to check your computer ’s
SCSI configuration, as directed on page 1-6.
HP SureStore DAT Drives and SCSI
All HP SureStore DAT drives, apart from the HP SureStore DAT40 are fast
narrow SCSI devices and should be connected to a single-ended (SE) host
bus adapter.
The HP SureStore DAT40 drive is an ultra wide SCSI device. For optimum
performance it should be connected to a low voltage differential (LVD) SCSI
host adapter. HP SureStore DAT40 drives may also be connected to SE
(single-ended) SCSI host adapters, but cable length will be restricted to the
SE rather than the LVD specification.
If you would like more information on SCSI specifications and configuring
your SCSI bus, read the “SCSI Background” topic in the “Before You Start”
section of the electronic User’s Guide on the HP SureStore Tape CD-ROM.
SCSI Ribbon Cable
You need a SCSI ribbon cable with the correct termination.
Tape 5000, DAT8 and DAT24 drives have a 50-pin narrow SCSI connector.
If your computer uses wide SCSI, use the supplied 50-to-68-pin adapter to
connect the drive (50 pins) into the wide SCSI bus (68 pins).
1-3
HP SureStore DAT
Installation Guide
The DAT 40 drive has a 68-pin wide, high-density SCSI connector. If your
computer uses narrow SCSI, use a 68-to-50-pin adapter to connect the
DAT40 drive (68 pins) into the narrow SCSI bus (50 pins). This adapter
must be purchased separately (part number C7423A). See the electronic
DAT Media and Orderable Accessories Guide on the HP SureStore Tape
CD-ROM for ordering information.
Half-Height Bay
You need a 5¼-inch, half-height bay in which to install the tape drive. If you
have 3½-inch bays, use the supplied 5¼ to 3½-inch conversion kit.
Mounting Rails
For many servers, no tray or rails are required. Devices simply slide into
the computer ’s chassis and are fixed with screws.
Some servers require special mounting tray or rails to fix the drive into the
empty bay. The drive comes with mounting hardware for HP NetServer L-
series, E-series, Kayak, Brio and Vectra computers and, for DAT8i, DAT24i
and DAT40i drives only, Compaq servers. (Not all HP NetServer E-series
and Compaq servers require rails.)
Rails for Dell servers may be ordered separately. Different models of server
require different rail kits.
•
•
•
Order HP accessory C5731A for Dell 2100/2200 servers
Order HP accessory C5732A for Dell 2300/4100/6100 servers
Order Dell accessory 86194 for Dell 4300/6300 servers
Other computers use non-standard mounting rails and do not include
spares. If this is the case with your system, you will have to order these
accessories from the computer manufacturer before you can install the tape
drive.
1-4
HP SureStore DAT
Installation Guide
Backup Software
You need backup software that supports the drive.
Applications usually recognize tape drives by their manufacturers’ internal
identifiers rather than their model numbers, so check the table below for
the appropriate reference for your model.
Internal Identifier
HP 35480A
HP SureStore Tape 5000
HP SureStore DAT8
HP SureStore DAT24
HP SureStore DAT40
HP C1533A
HP C1537A
HP C5683A
The HP SureStore Tape CD-ROM contains backup software, as well as
drivers, useful utilities and information about using your tape drive. See
page 1-22 for more information about using the HP SureStore Tape
CD-ROM.
1-5
HP SureStore DAT
Installation Guide
Step 1: Check the Drive’s SCSI ID
Note Your HP SureStore DAT drive is shipped with a default SCSI ID of 3, but
it can be assigned any unused ID between 0 and 6. Do not use SCSI ID 7,
which is reserved for the SCSI controller, or SCSI ID 0, which is typically
assigned to the boot disk.
and 15. Do not use SCSI ID 7 or SCSI ID 0.
1 Determine whether you need to change the SCSI ID from the default of 3.
If you are installing on a Windows 95/98, Windows NT or NetWare system,
install HP TapeAssure from the Software page on the HP SureStore Tape
CD-ROM and run it to check your computer ’s current SCSI configuration.
See “Installing and Using HP TapeAssure” on page 1-8 for more
information about installing and running HP TapeAssure.
If you are installing on a UNIX® system, check the electronic User’s Guide
on the HP SureStore Tape CD-ROM, for instructions on how to determine
the SCSI IDs of existing devices. See page 1-22 for instructions on using the
HP SureStore Tape CD-ROM.
2 Change the tape drive’s SCSI ID, if necessary.
ID you want. Do n ot remove the TERM PWR jumper. It should always be
set.
Spare jumpers will either be on switch itself (but only attached to a single
pin) or in the accessories box.
•
For HP SureStore Tape 5000i, HP SureStore DAT 8i and DAT24i
models, see figure 1.1.
•
For HP SureStore DAT40i models, see figure 1.2.
Caution Static electricity can damage electronic components. To equalize the
electromagnetic charges, touch a bare metal part of the computer (such as
the back plate) before you remove the tape drive from its bag.
1-6
HP SureStore DAT
Installation Guide
Figure 1.2 SCSI ID settings on back of HP SureStore DAT40i
13
5
2
9
3
Example
SCSI IDs
(Default)
Installing and Using HP TapeAssure
HP TapeAssure allows you to check your computer ’s current SCSI
configuration on a Windows or NetWare system. You cannot install HP
TapeAssure on Unix systems.
Installing HP TapeAssure
1 Select home.htmon the HP SureStore Tape CD-ROM and the required
language.
2 Select the “HP TapeAssure” topic and follow the instructions on the screen
to install HP TapeAssure.
In Windows 95/98 or Windows NT, you can install HP TapeAssure directly
on the system to which the tape drive is connected. In NetWare, you will
need to install HP TapeAssure on the server from a client workstation
running Windows 95/98 or Windows NT, and then run HP TapeAssure from
the NetWare server console.
1-8
HP SureStore DAT
Installation Guide
Using HP TapeAssure
Note If the program does not work correctly or hangs during processing, there
may be a compatibility problem with the SCSI card. The current version of
HP TapeAssure may not support Adaptec 1510 cards (6360 chip set) and
Symbios cards.
1 Once it is installed, run TapeAssure from the Programs menu in the
Windows Start menu. HP TapeAssure will check for the presence of a SCSI
controller and its driver software and identify the SCSI IDs of existing
SCSI devices.
2 View the current configuration and determine whether you need to change
the SCSI ID from the default of 3.
3 Exit TapeAssure after you view the SCSI configuration information.
1-9
HP SureStore DAT
Installation Guide
Step 2: Set the Configuration Switches
(UNIX Systems Only)
1 Check the “UNIX Configuration Instructions” in the electronic User’s
Guide on the HP SureStore Tape CD-ROM for specific advice for your
operating system. You will need web browser software to access the
electronic User’s Guide. See page 1-22 for more information about using the
HP SureStore Tape CD-ROM.
The following table summarizes the typical switch settings for different
types of computer, but further details are provided in the electronic User ’s
Guide.
Switch Number
System Type
Default and most PC systems
DEC systems
1
2
3
4
5
6
7
8
On
On
On
On
On
On
On
On
On
On
On
On
On
On
Off
Off
Off
Off
Off
Off
On
On
On
On
On
On
On
On
On
On
On
On
On
On
On
On
On
On
Off
On
Off
Off
On
On
On
Off
On
Off
Off
On
Off
On
On
On
On
On
HP systems (Series 700)
IBM RS/6000 systems
SCO/PC UNIX systems
Silicon Graphics systems
Sun systems
2 If your UNIX configuration requires it, change the configuration switches
located on the underside of the drive from the default settings shown in
figure 1.3.
Figure 1.3 Configuration switches (shown in default positions)
= ON
= OFF
1-10
HP SureStore DAT
Installation Guide
Step 3: Prepare the Mounting Bay
Caution To avoid damaging the computer or tape drive, ensure that the computer
is powered off while you install the drive.
Static electricity can damage electronic components. After you have
disconnected power from the computer and removed the cover, touch a
bare metal part of the chassis. Similarly, touch a bare metal part of the
drive before installing it.
1 Assemble the necessary tools and materials:
❑ Phillips screwdriver
❑ Flat-bladed screwdriver (if your computer uses slotted screws)
❑ Torx screwdriver (if your computer uses torx screws)
❑ Your computer manuals (for reference during installation)
2 Perform a normal system shutdown and turn off the computer and any
connected peripherals.
3 Remove the cover from the computer.
As you work inside the computer, you may have to disconnect the SCSI
cable or power cable from other devices to maneuver the new drive into
so you can put them back correctly later.
4 Remove the front cover plate from a spare 5¼-inch (or 3½-inch) bay of your
computer. Keep any screws for use in step 7 on page 1-19.
5 If you will be installing the tape drive in a 3½-inch bay, you need to use the
conversion kit as described below, so that the drive will fit into your
computer. If your computer has 5¼-inch bays, proceed to step 4 on page 1-14
now.
1-11
HP SureStore DAT
Installation Guide
Using the Conversion Kit
1 Unscrew the four screws and remove the rails from the tape drive.
Figure 1.4 Removing the drive rails prior to installation in a 3½-inch bay
2 Use a screwdriver to release the 5¼-inch front panel from the tape drive
and remove it. Fit the 3½-inch front panel and push firmly until the
panel clicks into place.
Figure 1.5 Removing the 5¼-inch panel
Note: Some drives have
clips on the sides of the
unit.
1-12
HP SureStore DAT
Installation Guide
3 Fit the 3½-inch front panel and push firmly until the panel clicks into
place.
Figure 1.6 Fitting the 3½-inch panel
Clips on side of tape
drive
Clips on top of tape drive
1-13
HP SureStore DAT
Installation Guide
Step 4: Attach Mounting Rails
drive, mount them on the tape drive in this step.
If your computer does not require special mounting hardware, proceed to
step 5 on page 1-16 now.
1 Attach the appropriate rails.
•
the mounting tray supplied, as shown in figure 1.7.
•
If you are installing in an HP NetServer E-series that requires mounting
rails, Vectra, Kayak or Brio, fasten the rails to the tape drive using the
four screws supplied, as shown in figure 1.8.
•
If you are installing in a Compaq computer that requires mounting rails,
fasten the rails to the tape drive using the four screws supplied, as
shown in figure 1.9. Compaq rails are provided with DAT8i, DAT24i and
DAT40i models only.
•
•
If you are installing in a IBM or Dell computer, refer to our World Wide
If your computer uses other mounting hardware, attach it to the tape
drive as directed in your computer documentation.
2 Secure the tape drive in the mounting tray using the four screws supplied
with the rail kit.
Figure 1.7 Attaching the tape drive to the HP NetServer L-series mounting tray
Use the four
screws
provided with
the rail kit
1-14
HP SureStore DAT
Installation Guide
Step 5: Install the Drive
Note Write the model name, product number, serial number, and SCSI ID of
your drive in the front of this guide for future reference. The model name
is on the front of the drive and the product and serial numbers are on a
label on the bottom of the drive.
1 Attach the power cable extension to the rear of the tape drive, as shown in
figure 1.10.
Figure 1.10 Attaching the power cable extension
2 Slide the tape drive into the open bay, aligning the tray or rails with the
slots in the bay, as shown in figure 1.11.
If your computer does not use mounting hardware, check that the holes in
the chassis are aligned with the holes in the side of the tape drive.
Do not secure the drive with screws at this point because you may have to
move the drive to get the cables into place.
1-16
HP SureStore DAT
Installation Guide
Figure 1.11 Sliding the tape drive into the empty bay
Step 6: Attach Power and SCSI Cables
1 Attach a spare power cable from the computer’s internal power supply to
the power extension cable, as shown in figure 1.12.
Figure 1.12 Attaching the power cable and SCSI cable
SCSI ribbon cable
Power cable
1-17
HP SureStore DAT
Installation Guide
2 Attach a spare SCSI cable to the SCSI connector.
If you are using an existing SCSI cable, simply attach the drive to a spare
connector on the computer ’s SCSI ribbon cable, as shown in figure 1.12.
DAT8i and DAT24i drives only: If your computer has wide SCSI, use the
supplied 50-to-68-pin adapter to connect the tape drive to the SCSI bus.
Plug the adapter into the 68-pin SCSI connector on the computer and then
connect the SCSI cable from the adapter to the 50-pin SCSI connector on
the tape drive.
If you are using a new SCSI cable, attach the end farthest from the
terminator block to the computer ’s internal SCSI connector, as shown in
figure 1.13, and attach one of the connectors to the tape drive.
Figure 1.13 Attaching the SCSI ribbon cable
Terminator block
Tape drive
SCSI ribbon cable
SCSI connection
1-18
HP SureStore DAT
Installation Guide
Step 7: Secure the Drive
1 Secure the tape drive into place with screws.
If you used mounting hardware that screws to the front of the computer,
use the screws you removed in step 3 to fix the drive in place.
If your computer does not require mounting hardware, check that the holes
in the chassis are aligned with the holes in the sides of the drive and use
the four screws provided with the rail kit to secure the drive, as shown in
figure 1.14.
Figure 1.14 Securing the drive into a typical PC chassis without the use of mounting rails
Use four
screws to
secure the
drive
2 Replace the cover on the computer.
1-19
HP SureStore DAT
Installation Guide
On Completion
Once you have completed the installation:
•
•
•
Make sure you have the correct media.
Power on and check that your new drive is operational.
Insert the HP SureStore Tape CD-ROM. It contains everything you will
need to use your tape drive—drivers, backup software, utilities and user
information.
•
Register your tape drive to ensure that you benefit from the full 3-year
warranty period.
Use Correct Media
For optimum performance and storage capacity, use tape cartridges that
match your drive's format, and normally use only one cartridge per day.
•
•
•
•
HP SureStore DAT40 drives work best with DDS-4 cartridges.
HP SureStore DAT24 drives work best with DDS-3 cartridges.
HP SureStore DAT8 drives work best with DDS-2 cartridges.
HP SureStore Tape 5000 drives use on ly DDS-1 ca r t r id ges (60-m eter
or 90-m et er ).
However, most HP SureStore DAT drives are fully backward compatible
(apart from the HP SureStore DAT40). The compatibility between drive
models and cartridges is summarized in the following table. Shaded boxes
show the recommended media for each tape drive.
DDS-1
DDS-1
DDS-2
DDS-3
DDS-4
60 meter
90 meter
120 meter
125 meter
150 meter
HP SureStore Tape 5000
HP SureStore DAT8
HP SureStore DAT24
HP SureStore DAT40
2.6 GB*
read/write
read/write
4 GB*
read/write
read/write
read only
8 GB*
read/write
read/write
24 GB*
read/write
40 GB*
* Capacity assumes 2:1 compression.
1-20
HP SureStore DAT
Installation Guide
Check Drive Operation
1 Switch on the computer. The tape drive will run its hardware self-test,
front panel lights should be off. Read more about the self-test and front
panel lights in the electronic User’s Guide on the HP SureStore Tape
CD-ROM.
2 Verify that the tape drive installation was successful.
For Windows and NetWare systems, select HP TapeAssure from the
Windows Start menu. (If you did not install HP TapeAssure at the start of
backup software should be running at the same time.
For UNIX systems, the configuration instructions in the electronic User ’s
procedure.
Note If you encounter a problem during this verification procedure, turn to
“Save Yourself a Call” on page 2-2 for help in diagnosing and fixing the
problem.
3 Install backup software, as required (see page 1-23). Use a blank cartridge
to carry out the backup and restore test, which you should perform to check
that the drive can write data to tape.
To load a cartridge:
To unload a cartridge:
Open the door flap, if fitted. Insert the cartridge
into the slot in front of the drive with the label
uppermost and apply gentle pressure until the
drive takes the cartridge and loads it. The Tape
light flashes green while the drive performs its
load sequence. When the cartridge is loaded, the
Tape light shows steady green.
Press the Unload button on the front panel.
The drive completes any task it is currently
performing, winds the tape to the beginning, and
ejects the cartridge. The sequence will take about
25 seconds for a write-enabled cartridge and 10
seconds for a write-protected cartridge.
Unload
button
1-21
HP SureStore DAT
Installation Guide
Insert the HP SureStore Tape CD-ROM
The HP SureStore Tape CD-ROM contains backup software, as well as
drivers, useful utilities and information about using your tape drive.
1 Load the CD-ROM and select home.htm.
Note If you do not have a web browser, see the Readme.txtfile.
2 Select the required language to display the Welcome page. You may like to
add this page to your Bookmarks/Favorites for easy, subsequent access to
items on the HP SureStore Tape CD-ROM.
3 Select the appropriate link from the Welcome page. You will find backup
software and drivers under the “Software” topic, and electronic User ’s
Guides, frequently asked questions and ordering information under the
“User Documentation” topic.
Note for UNIX Users
With some UNIX systems you may have problems reading the HTML files.
When you mount the CD-ROM, if the file names have a version number
and are all in capitals (for example, README.TXT;1), use the cdcopy.sh
utility that you can find in the UNIX directory on the CD-ROM. This utility
ensures that all file names and links work correctly in the HTML pages.
Run the command as follows: cdcopy.sh /mnt /toplevel
where /mnt is the CD mount point and /toplevelis a new directory in
which the files will be created.
Drivers
For detailed information about drivers, refer to the appropriate README
file in the DRIVERSdirectory on the HP SureStore Tape CD-ROM. There is
a separate sub-directory for each operating system. The tape drive must be
installed before installing the driver.
1-22
HP SureStore DAT
Installation Guide
Backup Software
To use the tape drive, you will need a backup application or utility that
supports your tape drive model. The HP SureStore Tape CD-ROM contains
free backup software for use with Windows 95, Windows 98, Windows NT
and Novell NetWare. This software also provides full support for
HP One-Button Disaster Recovery, which allows complete system recovery
at the touch of a button using only the latest backup cartridge.
Note Not all system configurations and backup software are capable of
supporting HP One-Button Disaster Recovery.
•
•
If you are installing the drive on a standalone PC or a client PC that
runs Windows 95/98, you can use the HP Colorado Backup II software.
If you are installing the drive on a PC that runs Windows NT Server or
Novell Netware, you can use Replica Single Server for HP SureStore
Tape. If using Replica with NetWare, please see the README file on the
HP SureStore Tape CD-ROM. Replica is not supported on NetWare 5.0.
•
The tape drive must be installed before installing the software.
For the latest list of backup packages that support HP SureStore DAT
drives and advanced features such as HP One-Button Disaster Recovery
and TapeAlert, refer to our World Wide Web site (http://
www.hp.com/go/connect). The Selection section of this web site lists
backup software solutions suitable for your tape drive model and
operating system (including Microsoft Windows, Novell NetWare, IBM
OS/2, various UNIX systems, and Apple Macintosh).
Note Once you have installed your backup software, remember to carry out a
trial backup and restore.
User Documentation
For more information about using your DAT drive, refer to the “User
Documentation” topic on the HP SureStore Tape CD-ROM. This provides
links to frequently asked questions about drivers and operating systems,
and, from the “DAT Drive Documentation” link, to three electronic User’s
Guides:
•
•
•
HP SureStore DAT User ’s Guide
HP One-Button Disaster Recovery Guide
Media and Orderable Accessories Guide
1-23
HP SureStore DAT
Installation Guide
Refer to your backup application’s documentation for instructions on how
to back up and restore data.
Viewing the Electronic User’s Guides
You can view the electronic User’s Guides with most current web browsers
on any platform.
To view all the features of the electronic User ’s Guide, including color and
animation, your system will need:
•
•
A CD-ROM drive
A super-VGA monitor configured to display at least 256 colors
HP SureStore DAT User’s Guide
This guide contains:
•
•
•
•
•
Features and specifications of HP SureStore DAT drive models
Operating instructions and how to interpret the front panel lights
Which tape cartridges to use and how to store them safely
Tape drive maintenance instructions
Customer support information, such as warranty details, how to get
service, and how to contact technical support
•
•
•
How to order parts and accessories
UNIX configuration instructions
Advice on backup strategies and SCSI bus configuration
HP One-Button Disaster Recovery User ’s Guide
This guide contains:
•
•
Instructions on using HP One-Button Disaster Recovery
Compatibility and troubleshooting advice
Media and Orderable Accessories Guide
This guide contains:
•
•
Recommended media for your tape drive
Details about orderable accessories
1-24
HP SureStore DAT
Installation Guide
Register Your Tape Drive
You must register with HP to ensure that you benefit from the full 3-year
Express Exchange1 warranty period. The second and third years of
warranty are subject to registration within 30 days.
using the reply card in the box. The first year of warranty is provided
automatically.
In order to ensure your registration is complete, there are a number of
questions on the registration card and electronic form that are mandatory.
Other questions are optional. However, the more you feel able to complete,
the better HP can meet your needs. (If you wish, you may register your
drive and choose NOT to receive any further information from HP.)
If you have internet access, register electronically as described below.
1 Select the “Warranty Registration” topic on the HP SureStore Tape
CD-ROM.
2 Select the “Register on the Web” link. This links you to HP’s Warranty
Registration web site.
3 Complete the registration form. Mandatory questions are shown in red
text.
4 Click on the Submit button to forward your registration immediately to
HP.
If you do not have internet access:
1 Complete the Warranty Registration card supplied with the drive.
Mandatory questions are in black, bold text.
2 Post or fax the completed form to HP.
Limited Warranty Statement for USA, Canada, Australia and
New Zealand
1
HP warrants to you, the end-user customer, that HP hardware, accessories and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or like-new.
1. Express Exchange is available in most countries. In those countries that do not currently
support Express Exchange, support is provided through either the Low End Support
Program or the local parts center. Years 2 and 3 are subject to Product Registration.
1-25
HP SureStore DAT
Installation Guide
2
3
HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due to
defects in material and workmanship when properly installed and used. If HP
receives notice of such defects during the warranty period, HP will replace
software media which does not execute its programming instructions due to such
defects.
HP does not warrant that the operation of HP products will be uninterrupted or
error free. If HP is unable, within a reasonable time, to repair or replace any
product to a condition as warranted, you will be entitled to a refund of the
purchase price upon prompt return of the product.
4
5
HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not
supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of
the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
6
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER
WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY
IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH
ABOVE. Some countries, states or provinces do not allow limitations on the
duration of an implied warranty, so the above limitation or exclusion might not
apply to you. This warranty gives you specific legal rights and you might also
have other rights that vary from country to country, state to state, or province
to province.
7
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries, states or provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Consumer Warranty Sept 16/97
1-26
HP SureStore DAT
Installation Troubleshooting
Save Yourself a Call
The first step in problem-solving is establishing whether the problem lies
with the cartridge, the tape drive, the host computer and its connections,
or with the way the system is being operated. If none of the following advice
helps you solve the problem, call for service. The HP technical support
numbers are listed in the “Customer Support” topic in the electronic User’s
Guide on the HP SureStore Tape CD-ROM.
Problems with Your Computer
Problem
Possible Cause
Potential Solution
The computer does not If you have just installed a SCSI
Refer to your host adapter
documentation to check that the
adapter is configured correctly.
boot up.
host adapter card in your
computer and the computer did
not boot up when you switched it
on, the new adapter is the likely
cause of the problem.
You may have disconnected the
power or SCSI cable from the
computer’s boot disk during the
tape drive installation process.
Check that the cables to all devices
are firmly connected.
The computer boots
but then hangs.
This might be caused by conflicts Make sure that each device
in your hardware or software connected to the SCSI controller
configuration, such as two devices has a unique SCSI ID. Check that
with the same SCSI ID or improper the SCSI bus is actively
termination of the SCSI bus.
terminated. (The electronic User’s
Guide on the HP SureStore Tape
CD-ROM provides information on
configuring your SCSI bus. Also
refer to the documentation for
your SCSI controller and any other
SCSI devices you may have.)
The computer does not The power cable or SCSI cable
recognize the tape drive. may not be connected properly.
Make sure that the power cable
and SCSI cable are firmly
connected.
2-2
HP SureStore DAT
Installation Troubleshooting
Problems with Your Internal Tape Drive
Problem
Possible Cause
Potential Solution
The tape drive does not The power cable may not be
Make sure that the power cable is
firmly connected. If it is, the device
has probably failed. Call for
service.
power up.
connected to the tape drive
properly.
TapeAssure does not
recognize the tape drive. may not be connected properly.
The power cable or SCSI cable
Make sure that the power cable
and SCSI cables are firmly
connected.
You cannot back up
or restore.
The SCSI connection may be
loose.
Check that all expansion boards
are fully seated and the SCSI cable
is connected properly. Run
TapeAssure to determine whether
the SCSI controller is functioning
properly.
The SCSI bus may not be properly Check that the SCSI terminator is
terminated.
installed and secure. The SCSI bus
must be terminated at both ends.
Most internal cables will have a
terminator plug on the end of the
cable farthest from the SCSI
controller. If there are no external
devices, the SCSI bus must be
terminated on the SCSI host
adapter or motherboard. If there
are external devices, the last
device in the external chain must
be terminated properly.
The tape drive’s SCSI ID may
conflict with another device.
Make sure that the tape drive SCSI
ID is not the same as that of any
other device attached to the same
SCSI controller. You can run
TapeAssure to check the SCSI IDs
of attached devices.
The Media Caution
(Clean) light shows
steady amber.
This is the error condition signal. Try powering the system off and
There may be a hard error on the then on again. If the error condition
tape drive.
signal still shows, call for service.
2-3
HP SureStore DAT
Installation Troubleshooting
Other Sources of Information
If you experience problems using your tape drive after installation, use HP
Tape Tools to help you diagnose the problem. You will also find
troubleshooting information on the HP SureStore Tape CD-ROM and the
HP web site.
HP Tape Tools
HP Tape Tools software provides the following functionality:
•
•
•
•
Dr ive In for m a tion Utilit ies that provide you with information about
your tape drive and system configuration.
Tr ou b lesh ootin g Dia gn ost ics that allow you to run different tests on
your tape drive to identify problems with your tape drive or media.
A F ir m w a r e Up gr a d e Utility that helps you find upgrade files for
your tape drive and allows you to perform the upgrade.
HP Cu st om er Su p p or t that gives you all the information you will
require should you need to contact us.
HP Tape Tools does not work on all operating systems. Refer to the HP
SureStore Tape CD-ROM for the latest compatibility information.
HP SureStore Tape CD-ROM
The HP SureStore Tape CD-ROM contains:
•
Troubleshooting information in the electronic User ’s Guide (this is
operational rather than installation troubleshooting)
•
Frequently asked questions when using tape drives on Windows NT,
NetWare or Unix operating systems
❑ Select the “User Documentation” topic on the Welcome page and follow the
appropriate links. See page 1-22 for more information about using the HP
SureStore Tape CD-ROM.
HP Web Site
The HP support web site contains two useful links:
web site for a wide range of up-to-date information about your product
directly to the Customer Care troubleshooting pages
2-4
In d ex
computer does not boot up 2-2
configuration switches 1-10
contacting HP See electronic
User’s Guide
HP NetServer
attaching mounting
hardware 1-14
mounting hardware 1-4
HP One-Button Disaster
Recovery 1-23
HP part numbers See electronic
User’s Guide
HP SureStore Tape CD-ROM
contents 1-2
A
accessories, ordering See
electronic User’s Guide
anti-static protection 1-6
applications, backup 1-5, 1-23
contents of box 1-2
conversion kit, fitting 1-12
customer support. See electronic
User’s Guide
B
backup applications
drives supported 1-5
installing 1-23
D
data cartridge See cartridge
data compression See electronic
User’s Guide
backup fails 2-3
backup strategies See electronic
User’s Guide
TapeAssure 1-6, 1-8, 1-21
HP Tape Tools 2-4
I
DDS formats supported See
electronic User’s Guide
default SCSI ID 1-6
Dell servers, mounting hardware
1-4
boot-up fails 2-2
browsers 1-10, 1-24
inserting a cartridge 1-21
installation
C
fitting conversion kit 1-12
prerequisites 1-3
problems 2-2
cables, SCSI
See SCSI cables 1-3
capacity, tape See electronic
User’s Guide
disaster recovery 1-23
drive
J
cannot back up or restore 2-3
does not power up 2-3
maintenance See electronic
User’s Guide
jumpers, SCSI ID 1-6
cartridge
choosing See electronic
User’s Guide
forcing ejection See electronic
User’s Guide
loading 1-21
ordering See electronic User’s
Guide
storing See electronic User’s
Guide
unloading 1-21
write-protection See
electronic User’s
Guide
L
LEDs See lights
lights
E
See also electronic User’s
Guide
Clean light 2-3
self-test 1-21
ejecting a cartridge 1-21
electrical cable 1-17
electrostatic discharge 1-6, 1-11
EMC certifications See back of
book
Tape light 1-21
loading a cartridge 1-21
loose connections 2-3
equipment supplied 1-2
Express Exchange Warranty See
electronic User’s Guide
M
maintenance instructions See
electronic User’s Guide
materials included 1-2
mounting hardware
attaching 1-14
F
CD-ROM
forcing ejection See electronic
User’s Guide
contents 1-2
changing SCSI ID 1-6
Clean light 2-3
front panel lights
See also electronic User’s
Guide
See also electronic User’s
Guide
supplied 1-4
N
H
cleaning instructions See
electronic User’s Guide
Colorado Backup 1-23
Compaq servers, mounting
hardware 1-4
narrow SCSI 1-3, 1-4
NetServer See HP NetServer
non-standard mounting rails 1-4
hang during boot-up 2-2
head cleaning See electronic
User’s Guide
host adapter See SCSI controller
Index-1
Novell NetWare
backup applications 1-23
TapeAssure 1-9
SCSI
internal connector 1-18
Tape light 1-21
See also electronic User’s
Guide
TapeAlert
See electronic User’s Guide
TapeAssure
LVD devices 1-3
narrow SCSI 1-3, 1-4
SE devices 1-3
termination 1-18
termination problems 2-2,
2-3
O
operating instructions See
electronic User’s Guide
ordering parts and accessories
See electronic User’s
Guide
checking configuration 1-8, 1-
21
wide SCSI 1-3, 1-4
purpose 1-3, 1-21
verifying installation 1-21
technical support See electronic
User’s Guide
telephone numbers See electronic
User’s Guide
termination problems 2-3
termination, SCSI See electronic
User’s Guide
terminator block 1-18
testing installation 1-21
tray, attaching 1-14
SCSI bus configuration See
electronic User’s Guide
SCSI cable
required for drive 1-3
SCSI controller
problems with 2-2
required for installation 1-3
SCSI ID
P
parts included 1-2
power cable, attaching 1-17
power-up failure 2-3
precautions against static 1-6, 1-
11
problems
SCSI termination 2-3
with computer 2-2
with tape drive 2-3
putting in a cartridge 1-21
checking existing devices 1-9
conflicting 2-3
default 1-6
troubleshooting 2-2
devices sharing 2-2
setting 1-6
self-test 1-21
service See electronic User’s
Guide
setting SCSI ID 1-6
software
U
R
ultra wide SCSI 1-3
UNIX systems
radio interference statements
See back of book
rails
See also electronic User’s
Guide
attaching 1-14
non-standard 1-4
supplied 1-4
backup applications 1-23
configuration switches 1-10
Unload button 1-21
unloading a cartridge 1-21
unpacking list 1-2
unpacking precautions 1-6, 1-11
usage instructions See electronic
User’s Guide
backup 1-5, 1-23
installing 1-23
read-write test 1-21
regulatory information See back
of book
removing a cartridge 1-21
repairs See electronic User’s
Guide
specifications, drive See
electronic User’s Guide
static protection 1-6, 1-11
support numbers See electronic
User’s Guide
resolving problems 2-2
restore fails 2-3
V
T
verifying installation 1-21
tape cartridge See cartridge
tape drive
S
W
safety certifications See back of
book
cannot back up or restore 2-3
does not power up 2-3
maintenance See electronic
User’s Guide
Warranty Registration 1-25
warranty See electronic User’s
Guide
scheduling backups See
electronic User’s Guide
SCSI
web browsers 1-10, 1-24
wide SCSI 1-3, 1-4
Windows systems 1-23
World Wide Web site 1-23
write-protection See electronic
User’s Guide
tape formats See electronic User’s
Guide
tape heads, cleaning See
electronic User’s Guide
tape life See electronic User’s
Guide
checking configuration 1-8
configuration See electronic
User’s Guide
connection loose 2-3
installation prerequisites 1-3
Index-2
Regu la tor y In for m a tion
TUV (In ter n a l Ta p e Dr ives On ly)
Eu r op e
This equipment must be supplied by a Safety-
Extra-Low-Voltage (secondary circuit in accordance
with DIN VDE 0805. During incorporation of the
equipment, all requirements of DIN VDE 0805
must be observed and obeyed.
Decla r a tion of Con for m ity (a ccor d in g to
ISO/IE C Gu id e 22 a n d E N 45014)
Manufacturer: Hewlett-Packard Company
Address:
Hewlett-Packard Company
Computer Peripherals Bristol
Filton Road
Gen er a l Ap p r ova l
NS/G/1234/J /100003
Stoke Gifford
Bristol BS34 8QZ
United Kingdom
This Hewlett-Packard tape drive meets the General
Approval NS/G/1234/J/100003 requirements.
declares that the following products
U.S.A.
Product Name: HP SureStore Tape 5000i
HP SureStore DAT8i
Notice (In ter n a l Ta p e Dr ives On ly)
HP SureStore DAT24i
HP SureStore DAT40i
For use only in UL® listed personal computers.
conform to the following product specifications
Ca n a d a
Safety: IEC 950:1991+A1,A2
EN 60950 (1992)+A1,A2
Ca n a d ia n Sta n d a r d s Associa tion
In for m a tion Sta t em en t
(In ter n a l Ta p e Dr ives On ly)
EMC: CISPR 22:1993/EN 55022 (1994)
EN50082-1:1992
IEC 801-2:1991/prEN 55024-2 (1992):
4kV CD, 8kV AD
INSTRUCTION TO USER:
IEC 801-3:1984/prEN 55024-3 (1991):
3V/m
WARNING: This component is only considered to
be approved when installed in CSA certified
IEC 801-4:1988/prEN 55024-4 (1992):
0.5 kV signal lines, 1.0kV power lines
equipment evaluated to the standards C22.2 No.
220-M1986 or C22.2 No. 950-M89. The operator
accessibility into the end use enclosure is defined
with strict accordance in the operator ’s manual for
the installation of components into the equipment.
LE D E m ission Level
INSTRUCTIONS AUX UTILISATEURS:
AVERTISSEMENT : Ce composant n’est considéré
agréé que s’il est installé dans un équipement
certifié CSA selon les normes C22.2 No. 220-M1986
ou C22.2 No. 950-M89. L’accessibilité de l’opérateur
à l’enceinte est définie en stricte conformité avec le
manuel de l’opérateur pour l’installation de
composants dans l’équipement.
This equipment has been tested and found to
comply with the limits for a Class 1 LED product,
set out in the international standard for safety of
laser products.
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