Dell PowerEdge R320 Systems
Owner's Manual
Regulatory Model: E18S Series
Regulatory Type: E18S001
Contents
Front-Panel Features And Indicators....................................................................................................................... 9
LCD Panel Features.................................................................................................................................................12
Home Screen....................................................................................................................................................13
Setup Menu......................................................................................................................................................13
View Menu....................................................................................................................................................... 14
Diagnostic Indicators..............................................................................................................................................14
Hard-Drive Indicator Patterns................................................................................................................................ 16
Back-Panel Features And Indicators..................................................................................................................... 17
NIC Indicator Codes................................................................................................................................................18
Power Indicator Codes........................................................................................................................................... 19
Other Information You May Need...........................................................................................................................20
Choosing The System Boot Mode.......................................................................................................................... 21
Entering System Setup............................................................................................................................................22
Responding To Error Messages.......................................................................................................................22
Using The System Setup Navigation Keys....................................................................................................... 22
System Setup Options.............................................................................................................................................23
System Setup Main Screen..............................................................................................................................23
System BIOS Screen........................................................................................................................................23
System Information Screen..............................................................................................................................23
Memory Settings Screen................................................................................................................................. 24
Processor Settings Screen.............................................................................................................................. 24
SATA Settings Screen......................................................................................................................................26
Boot Settings Screen....................................................................................................................................... 26
Integrated Devices Screen.............................................................................................................................. 27
Serial Communications Screen........................................................................................................................28
System Profile Settings Screen........................................................................................................................28
System Security Screen...................................................................................................................................29
Miscellaneous Settings....................................................................................................................................30
System And Setup Password Features.................................................................................................................. 30
Assigning A System And/Or Setup Password..................................................................................................31
Deleting Or Changing An Existing Setup Password.........................................................................................32
Using Your System Password To Secure Your System....................................................................................32
Operating With A Setup Password Enabled.................................................................................................... 32
Boot Manager Screen......................................................................................................................................34
UEFI Boot Menu............................................................................................................................................... 34
Embedded System Management............................................................................................................................34
iDRAC Settings Utility..............................................................................................................................................34
Entering The iDRAC Settings Utility..................................................................................................................35
Changing The Thermal Settings....................................................................................................................... 35
Recommended Tools.............................................................................................................................................. 37
Front Bezel (Optional)............................................................................................................................................. 37
Installing The Front Bezel.................................................................................................................................37
Removing The Front Bezel................................................................................................................................38
Opening And Closing The System...........................................................................................................................38
Opening The System........................................................................................................................................ 38
Closing The System..........................................................................................................................................39
Inside The System...................................................................................................................................................39
Cooling Shroud....................................................................................................................................................... 41
Removing The Cooling Shroud......................................................................................................................... 41
Installing The Cooling Shroud.......................................................................................................................... 42
System Memory......................................................................................................................................................43
General Memory Module Installation Guidelines............................................................................................ 45
Mode-Specific Guidelines................................................................................................................................45
Sample Memory Configurations.......................................................................................................................46
Removing Memory Modules............................................................................................................................ 47
Installing Memory Modules............................................................................................................................. 48
Hard Drives............................................................................................................................................................. 49
Removing A 2.5 Inch Hard-Drive Blank............................................................................................................ 50
Installing A 2.5 Inch Hard-Drive Blank............................................................................................................. 51
Removing A 3.5 Inch Hard-Drive Blank............................................................................................................ 51
Installing A 3.5 Inch Hard-Drive Blank............................................................................................................. 51
Removing A Hot-Swap Hard Drive................................................................................................................... 51
Installing A Hot-Swap Hard Drive.................................................................................................................... 52
Removing A Cabled Hard Drive........................................................................................................................53
Installing A Cabled Hard Drive......................................................................................................................... 54
Removing A 2.5 Inch Hard Drive From A 3.5 Inch Hard-Drive Adapter............................................................ 54
Installing A 2.5 Inch Hard Drive Into A 3.5 Inch Hard-Drive Adapter...............................................................55
Removing A Hard Drive Or A Hard-Drive Adapter From A Hard-Drive Carrier................................................ 55
Installing A Hard Drive Or A Hard-Drive Adapter Into A Hard-Drive Carrier................................................... 58
Optical Drive (Optional)...........................................................................................................................................59
Removing The Optical Drive In Hot-Swappable Hard-Drive Systems............................................................. 59
Installing The Optical Drive In Cabled Hard-Drive Systems.............................................................................61
Cooling Fans............................................................................................................................................................62
Removing A Cooling Fan...................................................................................................................................62
Installing A Cooling Fan....................................................................................................................................63
Internal USB Memory Key (Optional)..................................................................................................................... 64
Replacing The Internal USB Key......................................................................................................................64
Expansion Cards And Expansion-Card Risers........................................................................................................ 64
Expansion Card Installation Guidelines............................................................................................................65
Removing An Expansion Card.......................................................................................................................... 66
Installing An Expansion Card........................................................................................................................... 67
Removing Expansion-Card Risers.................................................................................................................... 68
Installing Expansion-Card Risers..................................................................................................................... 69
iDRAC Ports Card (Optional)................................................................................................................................... 70
Removing The iDRAC Ports Card......................................................................................................................70
Installing The iDRAC Ports Card.......................................................................................................................71
SD vFlash Card........................................................................................................................................................71
Replacing An SD vFlash Card...........................................................................................................................71
Internal Dual SD Module........................................................................................................................................ 72
Removing The Internal Dual SD Module..........................................................................................................72
Installing The Internal Dual SD Module........................................................................................................... 73
Internal SD Card..................................................................................................................................................... 74
Removing An Internal SD Card.........................................................................................................................74
Installing An Internal SD Card..........................................................................................................................74
Integrated Storage Controller Card........................................................................................................................ 74
Removing The Integrated Storage Controller Card..........................................................................................75
Installing The Integrated Storage Controller Card...........................................................................................76
Processor................................................................................................................................................................76
Removing A Processor.....................................................................................................................................76
Installing A Processor......................................................................................................................................78
Power Supplies.......................................................................................................................................................79
Hot Spare Feature............................................................................................................................................ 79
Removing A Redundant Power Supply.............................................................................................................80
Installing A Redundant Power Supply..............................................................................................................81
Removing A Non-Redundant Power Supply.................................................................................................... 81
Installing A Non-Redundant Power Supply......................................................................................................82
Removing The Power Supply Blank................................................................................................................. 83
Installing The Power Supply Blank.................................................................................................................. 83
System Battery....................................................................................................................................................... 83
Replacing The System Battery.........................................................................................................................83
Hard-Drive Backplane............................................................................................................................................ 84
Control Panel Assembly..........................................................................................................................................89
Removing The Control Panel............................................................................................................................90
Installing The Control Panel............................................................................................................................. 91
Removing The Control-Panel Module.............................................................................................................. 92
Installing The Control-Panel Module............................................................................................................... 95
VGA Module............................................................................................................................................................96
Removing The VGA Module............................................................................................................................. 96
Installing The VGA Module...............................................................................................................................97
Power Distribution Board Shroud...........................................................................................................................97
Removing The Power Distribution Board Shroud............................................................................................ 97
Installing The Power Distribution Board Shroud............................................................................................. 98
Power Distribution Board....................................................................................................................................... 99
Removing The Power Distribution Board.........................................................................................................99
Installing The Power Distribution Board........................................................................................................100
System Board........................................................................................................................................................100
Removing The System Board......................................................................................................................... 100
Installing The System Board.......................................................................................................................... 101
Safety First—For You And Your System............................................................................................................... 103
Troubleshooting System Startup Failure.............................................................................................................. 103
Troubleshooting External Connections.................................................................................................................103
Troubleshooting The Video Subsystem................................................................................................................ 103
Troubleshooting A USB Device............................................................................................................................ 103
Troubleshooting A Serial I/O Device.................................................................................................................... 104
Troubleshooting A NIC..........................................................................................................................................104
Troubleshooting A Wet System............................................................................................................................105
Troubleshooting A Damaged System................................................................................................................... 105
Troubleshooting The System Battery................................................................................................................... 106
Troubleshooting Power Supplies..........................................................................................................................106
Troubleshooting Cooling Problems.......................................................................................................................107
Troubleshooting Cooling Fans.............................................................................................................................. 107
Troubleshooting System Memory.........................................................................................................................107
Troubleshooting An Internal USB Key..................................................................................................................108
Troubleshooting An SD Card................................................................................................................................ 108
Troubleshooting An Optical Drive.........................................................................................................................109
Troubleshooting A Tape Backup Unit...................................................................................................................110
Troubleshooting A Hard Drive.............................................................................................................................. 110
Troubleshooting A Storage Controller..................................................................................................................111
Dell Online Diagnostics.........................................................................................................................................113
Dell Embedded System Diagnostics..................................................................................................................... 113
When To Use The Embedded System Diagnostics........................................................................................ 113
Running The Embedded System Diagnostics.................................................................................................113
System Diagnostic Controls........................................................................................................................... 114
System Board Jumper Settings............................................................................................................................115
System Board Connectors....................................................................................................................................116
Disabling A Forgotten Password.......................................................................................................................... 117
LCD Messages......................................................................................................................................................125
Viewing LCD Messages................................................................................................................................. 125
Removing LCD Messages...............................................................................................................................125
System Error Messages........................................................................................................................................125
Warning Messages...............................................................................................................................................141
Diagnostic Messages........................................................................................................................................... 141
8
1
About Your System
Front-Panel Features And Indicators
Figure 1. Front-Panel Features and Indicators—Four 3.5 Inch Hard-Drive System
Item
1
Indicator, Button, or
Connector
Icon
Description
Power-on indicator, power
button
The power-on indicator lights when the system power is
on. The power button controls the power supply output to
the system.
NOTE: On ACPI-compliant operating systems, turning
off the system using the power button causes the
system to perform a graceful shutdown before power
to the system is turned off.
Used to troubleshoot software and device driver errors
when running certain operating systems. This button can
be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
2
3
NMI button
System identification button
The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pressed, the LCD panel on
the front and the system status indicator on the back
flashes until one of the buttons is pressed again.
Press to toggle the system ID on and off.
If the system stops responding during POST, press and
hold the system ID button for more than five seconds to
enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup) press
and hold the button for more than 15 seconds.
4
5
Video connector
Allows you to connect a VGA display to the system.
LCD menu buttons
Allows you to navigate the control panel LCD menu.
9
Item
6
Indicator, Button, or
Connector
Icon
Description
LCD panel
Displays system ID, status information, and system error
messages. The LCD lights blue during normal system
operation. The LCD lights amber when the system needs
attention, and the LCD panel displays an error code
followed by descriptive text.
NOTE: If the system is connected to a power source
and an error is detected, the LCD lights amber
regardless of whether the system is turned on or off.
7
8
USB connectors (2)
Information tag
Allows you to connect USB devices to the system. The
ports are USB 2.0-compliant.
A slide-out label panel which allows you to record system
information such as Service Tag, NIC, MAC address, and
so on as per your need.
9
Optical drive (optional)
Hard drives
One optional slim SATA DVD-ROM drive or DVD+/-RW
drive.
10
Up to four 3.5 inch or 2.5 inch hot-swappable hard drives,
or SSDs.
Figure 2. Front-Panel Features and Indicators—Eight 2.5 Inch Hard-Drive System
Item
1
Indicator, Button, or
Connector
Icon
Description
Power-on indicator, power
button
The power-on indicator lights when the system power is
on. The power button controls the power supply output to
the system.
NOTE: On ACPI-compliant operating systems, turning
off the system using the power button causes the
system to perform a graceful shutdown before power
to the system is turned off.
Used to troubleshoot software and device driver errors
when running certain operating systems. This button can
be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
2
3
NMI button
System identification button
The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
10
Item
Indicator, Button, or
Connector
Icon
Description
When one of these buttons is pressed, the LCD panel on
the front and the system status indicator on the back
flashes until one of the buttons is pressed again.
Press to toggle the system ID on and off.
If the system stops responding during POST, press and
hold the system ID button for more than five seconds to
enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup) press
and hold the button for more than 15 seconds.
4
5
USB connectors (2)
Allows you to connect USB devices to the system. The
ports are USB 2.0-compliant.
Optical drive (optional)
One optional ultra slim SATA DVD-ROM drive or DVD+/-
RW drive.
6
7
LCD menu buttons
LCD panel
Allows you to navigate the control panel LCD menu.
Displays system ID, status information, and system error
messages. The LCD lights blue during normal system
operation. The LCD lights amber when the system needs
attention, and the LCD panel displays an error code
followed by descriptive text.
NOTE: If the system is connected to a power source
and an error is detected, the LCD lights amber
regardless of whether the system is turned on or off.
8
Information tag
A slide-out label panel which allows you to record system
information such as Service Tag, NIC, MAC address, and
so on as per your need.
9
Video connector
Hard drives
Allows you to connect a VGA display to the system.
Up to eight 2.5 inch hard drives, or SSDs.
10
Figure 3. Front-Panel Features and Indicators—Four 3.5 Inch Cabled Hard-Drive System
Item
1
Indicator, Button, or
Connector
Icon
Description
Power-on indicator, power
button
The power-on indicator lights when the system power is
on. The power button controls the power supply output to
the system.
11
Item
Indicator, Button, or
Connector
Icon
Description
NOTE: On ACPI-compliant operating systems, turning
off the system using the power button causes the
system to perform a graceful shutdown before power
to the system is turned off.
Used to troubleshoot software and device driver errors
when running certain operating systems. This button can
be pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
2
3
NMI button
System identification button
The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
When one of these buttons is pressed, the system status
indicator on the back flashes until one of the buttons is
pressed again.
Press to toggle the system ID on and off. If the system
stops responding during POST, press and hold the system
ID button for more than five seconds to enter BIOS
progress mode.
To reset the iDRAC (if not disabled in F2 iDRAC setup)
press and hold the button for more than 15 seconds.
4
Video connector
Allows you to connect a VGA display to the system.
5
6
Diagnostic indicators
USB connectors (2)
The diagnostic indicators light up to display error status.
Allows you to connect USB devices to the system. The
ports are USB 2.0-compliant.
7
Information tag
A slide-out label panel which allows you to record system
information such as Service Tag, NIC, MAC address, and
so on as per your need.
8
9
Optical drive (optional)
Hard drives
One optional slim SATA DVD-ROM drive or DVD+/-RW
drive.
Up to four 3.5 inch cabled hard drives.
LCD Panel Features
NOTE: The LCD Panel feature is not available in a cabled hard-drive system.
The system's LCD panel provides system information and status and error messages to indicate when the system is
operating correctly or when the system needs attention. See System Error Messages for information about specific
error codes.
•
•
The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition.
The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select,
Left, or Right button on the LCD panel.
•
The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility, the LCD panel, or other tools.
12
Figure 4. LCD Panel Features
Item
1
Button
Left
Description
Moves the cursor back in one-step
increments.
2
3
Select
Right
Selects the menu item highlighted by
the cursor.
Moves the cursor forward in one-step
increments.
During message scrolling:
•
Press once to increase scrolling
speed
•
•
Press again to stop
Press again to return to default
scrolling speed
•
Press again to repeat the cycle
Home Screen
The Home screen displays user-configurable information about the system. This screen is displayed during normal
system operation when there are no status messages or errors. When the system is in standby mode, the LCD backlight
turns off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select,
Left, or Right) to view the Home screen.
To navigate to the Home screen from another menu, continue to select the up arrow
displayed, and then select the Home icon.
until the Home icon
is
From the Home screen, press the Select button to enter the main menu.
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next
action.
Option
Description
iDRAC
Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available
fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view
domain addresses. Two separate DNS entries are available.
Set error
Select SEL to display LCD error messages in a format that matches the IPMI description in the
SEL. This is useful when trying to match an LCD message with an SEL entry.
13
Option
Description
Select Simple to display LCD error messages in a simplified user-friendly description. See
System Error Messages for a list of messages in this format.
Set home
Select the default information to be displayed on the LCD Home screen. See View Menu to see
the options and option items that can be set as the default on the Home screen.
View Menu
NOTE: When you select an option in the View menu, you must confirm the option before proceeding to the next
action.
Option
Description
iDRAC IP
Displays the IPv4 or IPv6 addresses for the iDRAC7. Addresses include DNS (Primary and
Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC
Displays the MAC addresses for iDRAC, iSCSI, or Network devices.
Displays the name of the Host, Model, or User String for the system
Displays the Asset tag or the Service tag for the system.
Name
Number
Power
Displays the power output of the system in BTU/hr or Watts. The display format can be
configured in the Set home submenu of the Setup menu.
Temperature
Displays the temperature of the system in Celsius or Fahrenheit. The display format can be
configured in the Set home submenu of the Setup menu.
Diagnostic Indicators
The diagnostic indicators on the system front panel display error status during system startup.
NOTE: No diagnostic indicators are lit when the system is switched off. To start the system, plug it into a working
power source and press the power button.
The following section describes system conditions and possible corrective actions associated with these indicators:
Health indicator
Condition
Corrective Action
None required.
If the system is on,
and in good health,
the indicator lights
solid blue.
The indicator blinks
amber if the system
is on or in standby,
and any error exists
(for example, a failed
fan or hard drive)
See the System Event Log or system messages for the specific issue.
Invalid memory configurations can cause the system to halt at
14
Hard-drive indicator
Condition
Corrective Action
None required.
The indicator lights
green to indicate
hard-drive activity..
Electrical indicator
Condition
Corrective Action
The indicator blinks
amber if the system
experiences an
electrical error (for
example, voltage out
of range, or a failed
power supply or
See the System Event Log or system messages for the specific issue.
If it is due to a problem with the power supply, check the LED on the
power supply. Re-seat the power supply by removing and reinstalling
voltage regulator).
Temperature indicator
Condition
Corrective Action
The indicator blinks
amber if the system
experiences a
thermal error (for
example, a
Ensure that none of the following conditions exist:
•
•
A cooling fan is removed or has failed.
System cover, cooling shroud, EMI filler panel, memory-module
blank, or back-filler bracket is removed.
•
•
Ambient temperature is too high.
External airflow is obstructed.
temperature out of
range or fan failure).
Memory indicator
Condition
Corrective Action
The indicator blinks
amber if a memory
error occurs.
See the system event log or system messages for the location of the
failed memory. Reinstall the memory device. If the problem persists,
15
PCIe indicator
Condition
Corrective Action
The indicator blinks
Restart the system. Update any required drivers for the PCIe card.
experiences an
error.
Hard-Drive Indicator Patterns
Figure 5. Hard-Drive Indicators
1.
2.
hard-drive activity indicator (green)
hard-drive status indicator (green and amber)
NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side)
does not function and remains off.
Drive-Status
Indicator Pattern
Condition
(RAID Only)
Blinks green two
times per second
Identifying drive or preparing for removal
Drive ready for insertion or removal
Off
NOTE: The drive status indicator remains off until all hard drives are initialized after the
system is turned on. Drives are not ready for insertion or removal during this time.
Blinks green, amber, Predicted drive failure
and off
Blinks amber four
times per second
Drive failed
Blinks green slowly
Steady green
Drive rebuilding
Drive online
16
Drive-Status
Indicator Pattern
(RAID Only)
Condition
Blinks green three
seconds, amber three
seconds, and off six
seconds
Rebuild aborted
Back-Panel Features And Indicators
Figure 6. Back-Panel Features and Indicators—(With Redundant Power Supplies)
Figure 7. Back-Panel Features and Indicators—(With a Non-Redundant Power Supply)
Item
1
Indicator, Button, or
Connector
Icon
Description
PCIe expansion card slot 1
Allows you to connect one low-profile PCI Express
expansion card.
2
vFlash media card slot
(optional)
Allows you to insert an optional vFlash media card.
3
4
iDRAC port (optional)
Serial connector
Dedicated management port on the iDRAC Ports card.
Allows you to connect a serial device to the system.
5
PCIe expansion card slot 2
Allows you to connect a full-height PCI Express expansion
card.
6
7
8
Video connector
Allows you to connect a VGA display to the system.
Two integrated 10/100/1000 Mbps NIC connector.
Ethernet connectors (2)
USB connectors (2)
Allows you to connect USB devices to the system. The
ports are USB 2.0-compliant.
9
System identification
connector
Connects the optional system status indicator assembly
through the optional cable management arm.
17
Item
10
Indicator, Button, or
Connector
Icon
Description
System identification button
The identification buttons on the front and back panels
can be used to locate a particular system within a rack.
Hot-swappable
hard-drive
systems
When one of these buttons is
pressed, the LCD panel on the
front and the system status
indicator on the back flashes
until one of the buttons is
pressed again.
Cabled hard-drive
systems
When one of these buttons is
pressed, the system status
indicator on the back flashes
until one of the buttons is
pressed again.
Press to toggle the system ID on and off.
If the system stops responding during POST, press and
hold the system ID button for more than five seconds to
enter BIOS progress mode.
To reset iDRAC (if not disabled in F2 iDRAC setup) press
and hold the button for more than 15 seconds.
11
12
Power supply (PSU1)
Power supply (PSU2)
350 W and 550 W
NOTE: For non-redundant power supply units, there is
only one power supply socket.
NIC Indicator Codes
Figure 8. NIC Indicator
1.
2.
link indicator
activity indicator
Indicator
Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is
green
The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps).
18
Indicator
Indicator Code
Link indicator is
amber
The NIC is connected to a valid network at less than its maximum port speed.
Activity indicator is
blinking green
Network data is being sent or received.
Power Indicator Codes
Each power supply has an illuminated translucent handle that serves as an indicator to show whether power is present
or whether a power fault has occurred.
Figure 9. Power Supply Status Indicator
1.
power supply status indicator
Power Indicator
Pattern
Condition
Not lit
Green
Power is not connected.
The handle/LED indicator lights green indicating that a valid power source is connected to the
power supply and that the power supply is operational.
Flashing amber
Indicates a problem with the power supply.
CAUTION: When correcting a power supply mismatch, replace only the power supply with
the flashing indicator. Swapping the opposite power supply to make a matched pair can
result in an error condition and unexpected system shutdown. To change from a High
Output configuration to a Low Output configuration or vice versa, you must power down
the system.
CAUTION: AC power supplies support both 220 V and 110 V input voltages. When two
identical power supplies receive different input voltages, they can output different
wattages, and trigger a mismatch.
CAUTION: If two power supplies are used, they must be of the same type and have the
same maximum output power.
Flashing green
When hot-adding a power supply, this indicates that the power supply is mismatched with the
other power supply (in terms of efficiency, feature set, health status, and supported voltage).
19
Power Indicator
Pattern
Condition
Replace the power supply that has the flashing indicator with a power supply that matches the
capacity of the other installed power supply.
Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be
included within this document or as a separate document.
•
•
•
The Getting Started Guide provides an overview of setting up your system, and technical specifications. This
document is available online at www.dell.com/support/manuals.
The rack documentation included with your rack solution describes how to install your system into a rack, if
required.
Any media that ships with your system that provides documentation and tools for configuring and managing your
system, including those pertaining to the operating system, system management software, system updates, and
system components that you purchased with your system.
•
For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/support/
manuals.
NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often
supersede information in other documents.
20
2
Using The System Setup And Boot Manager
System Setup enables you to manage your system hardware and specify BIOS-level options.
The following keystrokes provide access to system features during startup:
Keystroke
<F2>
Description
Enters the System Setup.
Enters System Services, which opens the Dell Lifecycle
Controller 2 (LC2). The Dell LC2 supports systems
management features such as operating system
<F10>
deployment, hardware diagnostics, firmware updates, and
platform configuration, using a graphical user interface.
The exact LC2 feature set is determined by the iDRAC
license purchased. For more information, see the Dell LC2
documentation.
Enters the BIOS Boot Manager or the Unified Extensible
Firmware Interface (UEFI) Boot Manager, depending on
the system's boot configuration
<F11>
.
Starts Preboot Execution Environment (PXE) boot.
<F12>
From the System Setup, you can:
•
•
•
•
•
Change the NVRAM settings after you add or remove hardware
View the system hardware configuration
Enable or disable integrated devices
Set performance and power management thresholds
Manage system security
You can access the System Setup using the:
•
•
Standard graphical browser, which is enabled by default
Text browser, which is enabled using Console Redirection
To enable Console Redirection, in System Setup, select System BIOS → Serial Communication screen → Serial
Communication, select On with Console Redirection.
NOTE: By default, help text for the selected field is displayed in the graphical browser. To view the help text in the
text browser, press <F1>.
Choosing The System Boot Mode
System Setup enables you to specify the boot mode for installing your operating system:
•
BIOS boot mode (the default) is the standard BIOS-level boot interface.
21
•
UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI)
specifications that overlays the system BIOS.
You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup. Once you specify the
boot mode, the system boots in the specified boot mode and you then proceed to install your operating system from that
mode. Thereafter, you must boot the system in the same boot mode (BIOS or UEFI) to access the installed operating
system. Trying to boot the operating system from the other boot mode will cause the system to halt at startup.
NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit
operating systems do not support UEFI and can only be installed from the BIOS boot mode.
NOTE: For the latest information on supported operating systems, go to dell.com/ossupport.
Entering System Setup
1. Turn on or restart your system.
2. Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart
your system and try again.
Responding To Error Messages
If an error message is displayed while the system is booting, make a note of the message. For more information, see
System Error Messages.
NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start
your system.
Using The System Setup Navigation Keys
Keys
Action
Up arrow
Down arrow
<Enter>
Spacebar
<Tab>
Moves to the previous field.
Moves to the next field.
Allows you to type in a value in the selected field (if applicable) or follow the link in the field.
Expands or collapses a drop-down menu, if applicable.
Moves to the next focus area.
NOTE: For the standard graphics browser only.
<Esc>
<F1>
Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen
displays a message that prompts you to save any unsaved changes and restarts the system.
Displays the System Setup help file.
NOTE: For most of the options, any changes that you make are recorded but do not take
effect until you restart the system.
22
System Setup Options
System Setup Main Screen
NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.
Menu Item
Description
System BIOS
iDRAC Settings
Device Settings
This option is used to view and configure BIOS settings.
This option is used to view and configure iDRAC settings.
This option is used to view and configure device settings.
System BIOS Screen
NOTE: The options for System Setup change based on the system configuration.
NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable.
Menu Item
Description
System Information
Displays information about the system such as the system model name, BIOS version, Service
Tag, and so on.
Memory Settings
Displays information and options related to installed memory.
Processor Settings
Displays information and options related to the processor such as speed, cache size, and so
on.
SATA Settings
Boot Settings
Displays options to enable or disable the integrated SATA controller and ports.
Displays options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS
boot settings.
Integrated Devices
Displays options to enable or disable integrated device controllers and ports, and to specify
related features and options.
Serial Communication Displays options to enable or disable the serial ports and specify related features and options.
System Profile
Settings
Displays options to change the processor power management settings, memory frequency,
and so on.
System Security
Displays options to configure the system security settings like, system password, setup
password, TPM security, and so on. It also enables or disables the power and NMI buttons on
the system.
Miscellaneous
Settings
Displays options to change the system date, time, and so on.
System Information Screen
Menu Item
Description
System Model Name Displays the system model name.
23
Menu Item
System BIOS Version Displays the BIOS version installed on the system.
System Service Tag Displays the system Service Tag.
Description
System Manufacturer Displays the name of system manufacturer.
System Manufacturer Displays the contact information of the system manufacturer.
Contact Information
Memory Settings Screen
Menu Item
Description
System Memory Size Displays the amount of memory installed in the system.
System Memory Type Displays the type of memory installed in the system.
System Memory
Speed
Displays the system memory speed.
Displays the system memory voltage.
Displays the amount of video memory.
System Memory
Voltage
Video Memory
System Memory
Testing
Specifies whether system memory tests are run during system boot. Options are Enabled and
Disabled. By default, the System Memory Testing option is set to Disabled.
Memory Operating
Mode
Specifies the memory operating mode. The options available depending on the memory
configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode, Spare
Mode, Spare with Advanced ECC Mode, and Dell Fault Resilient Mode. By default, the Memory
Operating Mode option is set to Optimizer Mode.
NOTE: The Memory Operating Mode can have different defaults and available options
based on the memory configuration.
NOTE: The Dell Fault Resilient Mode establishes an area of memory that is fault resilient.
This mode can be used by an operating system that supports the feature to load critical
applications or enables the operating system kernel to maximize system availability.
Node Interleaving
If this field is Enabled, memory interleaving is supported if a symmetric memory configuration is
installed. If Disabled, the system supports Non-Uniform Memory architecture (NUMA)
(asymmetric) memory configurations. By default, Node Interleaving option is set to Disabled.
Processor Settings Screen
Menu Item
Description
Logical Processor
Allows you to enable or disable logical processors and display the number of logical
processors. If the Logical Processor option is set to Enabled, the BIOS displays all the logical
processors. If this option is set to Disabled, the BIOS only displays one logical processor per
core. By default, the Logical Processor option is set to Enabled.
QPI Speed
Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed
option is set to Maximum data rate.
24
Menu Item
Description
NOTE: The QPI speed option displays only when both the processors are installed.
Alternate RTID
(Requestor
Transaction ID)
Setting
Allows you to allocate more RTIDs to the remote socket increasing cache performance
between the sockets or work in normal mode for NUMA. By default, the Alternate RTID
(Requestor Transaction ID) Setting is set to Disabled.
Virtualization
Technology
Allows you to enable or disable the additional hardware capabilities provided for virtualization.
By default, the Virtualization Technology option is set to Enabled.
Adjacent Cache Line Allows you to optimize the system for applications that require high utilization of sequential
Prefetch
memory access. By default, the Adjacent Cache Line Prefetch option is set to Enabled. You can
disable this option for applications that require high utilization of random memory access.
Hardware Prefetcher Allows you to enable or disable hardware prefetcher. By default, the Hardware Prefetcher
option is set to Enabled.
DCU Streamer
Prefetcher
Allows you to enable or disable Data Cache Unit streamer prefetcher. By default, the DCU
Streamer Prefetcher option is set to Enabled.
DCU IP Prefetcher
Allows you to enable or disable Data Cache Unit IP prefetcher. By default, the DCU IP
Prefetcher option is set to Enabled.
Execute Disable
Allows you enable or disable execute disable memory protection technology. By default, the
Execute Disable option is set to Enabled.
Logical Processor
Idling
Allows you to enable or disable the OS capability to put logical processors in the idling state in
order to reduce power consumption. By default, the option is set to Disabled.
Number of Cores per Allows you to control the number of enabled cores in each processor. By default, the Number
Processor
of Cores per Processor option is set to All.
Processor 64-bit
Support
Specifies if the processor(s) support 64-bit extensions.
Processor Core
Speed
Displays the maximum core frequency of the processor.
Processor Bus Speed Displays the bus speed of the processors.
NOTE: The processor bus speed option displays only when both the processors are
installed.
Processor 1
NOTE: The following settings are displayed for each processor installed in the system.
Displays the family, model and stepping of the processor as defined by Intel.
Family-Model-
Stepping
Brand
Displays the brand name reported by the processor.
Displays the total L2 cache.
Level 2 Cache
Level 3 Cache
Number of Cores
Displays the total L3 cache.
Displays the number of cores per processor.
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SATA Settings Screen
Menu Item
Description
Embedded SATA
Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default, Embedded
SATA is set to AHCI Mode.
Port A
Port B
Port C
Port D
Port E
Auto enables BIOS support for the device attached to SATA port A. By default, Port A is set to
Auto.
Auto enables BIOS support for the device attached to SATA port B. By default, Port B is set to
Auto.
Auto enables BIOS support for the device attached to SATA port C. By default, Port C is set to
Auto.
Auto enables BIOS support for the device attached to SATA port D. By default, Port D is set to
Auto.
Auto enables BIOS support for the device attached to SATA port E. By default, Port E is set to
Auto.
NOTE: Ports A, B, C, and D are used for the backplane drives, and port E for the optical drive (CD/DVD).
Boot Settings Screen
Menu Item
Boot Mode
Description
Allows you to set the boot mode of the system.
CAUTION: Switching the boot mode may prevent the system from booting if the operating
system is not installed in the same boot mode.
If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS
allows compatibility with non-UEFI operating systems. By default, the Boot Mode option is set
to BIOS.
NOTE: Setting this field to UEFI disables BIOS Boot Settings menu. Setting this field to
BIOS disables the UEFI Boot Settings menu.
Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature. If this field is enabled and the
system fails to boot, the system reattempts the boot sequence after 30 seconds. By default, the
Boot Sequence Retry option is set to Disabled.
BIOS Boot Settings
Allows you to enable or disable BIOS Boot options.
NOTE: This option is enabled only if the boot mode is BIOS.
UEFI Boot Settings
Allows you to enable or disable UEFI Boot options. The Boot options include IPv4 PXE and IPv6
PXE. By default, the UEFI PXE boot protocol is set to IPv4.
NOTE: This option is enabled only if the boot mode is UEFI.
One-Time Boot
Allows you to enable or disable a one-time boot from a selected device.
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Integrated Devices Screen
Menu Item
Description
Integrated RAID
Controller
Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID
Controller option is set to Enabled.
User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On
Ports
disables the front USB ports and selecting All Ports Off disables both front and back USB ports.
By default, the User Accessible USB Ports option is set to All Ports On.
Internal USB Port
Allows you to enable or disable the internal USB port. By default, the Internal USB Port option
is set to On.
Internal SD Card Port Enables or disables the system’s internal SD card port. By default, Internal SD Card Port option
is set to On.
NOTE: This option is displayed only if IDSDM is installed on the system board.
Internal SD Card
Redundancy
If set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is
written to the active SD card. Data from this card is copied to the replacement SD card at the
next boot. By default, Internal SD Card Redundancy option is set to Mirror.
NOTE: This option is displayed only if IDSDM is installed on the system board.
Integrated Network
Card 1
Allows you to enable or disable the integrated network card 1. By default, the Integrated
Network Card 1 option is set to Enabled.
OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is enabled, the
operating system initializes the timer and the OS watchdog timer helps in recovering the
operating system. By default, the OS Watchdog Timer option is set to Disabled.
Embedded Video
Controller
Allows you to enable or disable the Embedded Video Controller. By default, the embedded
video controller is Enabled.
SR-IOV Global Enable Allows you to enable or disable the BIOS configuration of Single Root I/O Virtualization (SR-
IOV) devices. By default, the SR-IOV Global Enable option is set to Disabled.
Slot Disablement
Allows you to enable or disable available PCIe slots on your system. The Slot Disablement
feature controls the configuration of PCIe cards installed in the specified slot.
CAUTION: Slot disablement must be used only when the installed peripheral card is
preventing booting into the Operating System or causing delays in system startup. If the
slot is disabled, both the Option ROM and UEFI driver are disabled.
Memory Mapped I/O Allows you to enable support for PCIe devices that require large amounts of memory. By
above 4 GB default, the option is set to Enabled.
27
Serial Communications Screen
Menu Item
Description
Serial Communication Allows you to select serial communication devices (Serial Device 1 and Serial Device 2) in the
BIOS. BIOS console redirection can also be enabled and the port address used can be
specified. By default, Serial Communication option is set to On without Console Redirection.
Serial Port Address
Allows you to set the port address for serial devices. By default, the Serial Port Address option
is set to Serial Device 1=COM2, Serial Device 2=COM1.
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console
redirection by SOL, configure the same port address for console redirection and the serial
device.
External Serial
Connector
Allows you to associate the external serial connector to serial device 1, serial device 2, or
remote access device. By default, the External Serial Connector option is set to Serial Device1.
NOTE: Only Serial Device 2 can be used for SOL. To use console redirection by SOL,
configure the same port address for console redirection and the serial device.
Failsafe Baud Rate
Displays the failsafe baud rate for console redirection. The BIOS attempts to determine the
baud rate automatically. This failsafe baud rate is used only if the attempt fails and the value
must not be changed. By default, the Failsafe Baud Rate option is set to 115200.
Remote Terminal
Type
Allows you to set the remote console terminal type. By default, the Remote Terminal Type
option is set to VT 100/VT 220.
Redirection After
Boot
Allows you to enable or disable to the BIOS console redirection when the operating system is
loaded. By default, the Redirection After Boot option is set to Enabled.
System Profile Settings Screen
Menu Item
Description
System Profile
Allows you to set the system profile. If you set the System Profile option to a mode other than
Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the
options if the mode is set to Custom. By default, the System Profile option is set to Performance
Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller.
NOTE: The following parameters are available only when the System Profile is set to
Custom.
CPU Power
Management
Allows you to set the CPU power management. By default, the CPU Power Management option
is set to System DBPM (DAPC). DBPM is Demand-Based Power Management.
Memory Frequency
Turbo Boost
C1E
Allows you to set the memory frequency. By default, the Memory Frequency option is set to
Maximum Performance.
Allows you to enable or disable the processor to operate in turbo boost mode. By default, the
Turbo Boost option is set to Enabled.
Allows you to enable or disable the processor to switch to a minimum performance state when
it is idle. By default, the C1E option is set to Enabled.
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Menu Item
C States
Description
Allows you to enable or disable the processor to operate in all available power states. By
default, the C States option is set to Enabled.
Monitor/Mwait
Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/
Mwait option is set to Enabled for all system profiles, except Custom.
NOTE: This option can be disabled only if the C States option in Custom mode is disabled.
NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting
does not impact system power/performance.
Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub
option is set to Standard.
Memory Refresh Rate Allows you to set the memory refresh rate. By default, the Memory Refresh Rate option is set to
1x.
Memory Operating
Voltage
Allows you to set the DIMM voltage selection. When set to Auto, the system automatically sets
the system voltage to the optimal setting based on the DIMM capacity and the number of
DIMMs installed. By default, the Memory Operating Voltage option is set to Auto.
Collaborative CPU
When set to enabled, the CPU power management is controlled by the OS DBPM and the
Performance Control System DBPM (DAPC). By default, the option is set to Disabled
System Security Screen
Menu Item
Description
Intel AES-NI
The Intel AES-NI option improves the speed of applications by performing encryption and
decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by
default.
System Password
Setup Password
Password Status
TPM Security
Allows you to set the system password. This option is set to Enabled by default and is read-only
if the password jumper is not installed in the system.
Allows you to set the setup password. This option is read-only if the password jumper is not
installed in the system.
Allows you to lock the system password. By default, the Password Status option is set to
Unlocked.
Allows you to control the reporting mode of the Trusted Platform Module (TPM). By default, the
TPM Security option is set to Off. You can only modify the TPM Status, TPM Activation , and
Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On
without Pre-boot Measurements.
TPM Activation
Allows you to change the operational state of the TPM. By default, the TPM Activation option is
set to No Change.
TPM Status
TPM Clear
Displays the TPM status.
CAUTION: Clearing the TPM results in loss of all keys in the TPM. The loss of TPM keys
may affect booting to the operating system.
Allows you to clear all the contents of the TPM. By default, the TPM Clear option is set to No.
29
Menu Item
Intel TXT
Description
Allows you enable or disable Intel Trusted Execution Technology. To enable Intel TXT,
Virtualization Technology must be enabled and TPM Security must be Enabled with Pre-boot
measurements. By default, the Intel TXT option is set to Off.
BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For
environments that do not require local BIOS updates, it is recommended to set this field to
Disabled. By default, the BIOS Update Control option is set to Unlocked.
NOTE: BIOS updates using Dell Update Package are not affected by this option.
Power Button
NMI Button
Allows you to enable or disable the power button on the front of the system. By default, the
Power Button option is set to Enabled.
Allows you to enable or disable the NMI button on the front of the system. By default, the NMI
Button option is set to Disabled.
AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system. By default,
the AC Power Recovery option is set to Last.
AC Power Recovery Allows you to set how the system supports staggering of power up after AC power is restored
Delay
to the system. By default, the AC Power Recovery Delay option is set to Immediate.
User Defined Delay
(60s to 240s)
Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery
Delay is selected.
Miscellaneous Settings
Menu Item
Description
System Time
System Date
Asset Tag
Allows you to set the time on the system.
Allows you to set the date on the system.
Displays the asset tag and allows you to modify it for security and tracking purposes.
Keyboard NumLock
Allows you to set whether the system boots with the NumLock enabled or disabled. By default
the Keyboard NumLock is set to On.
NOTE: This field does not apply to 84-key keyboards.
Report Keyboard
Errors
Allows you to set whether keyboard-related error messages are reported during system boot.
By default, the Report Keyboard Errors field is set to Report.
F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is
set to Enabled.
In-System
Characterization
This field enables or disables In-System Characterization. By default, In-System
Characterization is set to Enabled.
System And Setup Password Features
You can create a system password and a setup password to secure your system. To enable creation of the system and
setup password, the password jumper must be set to enabled. For more information on the password jumper settings,
see System Board Jumper Settings.
30
System password
Setup password
This is the password that you must enter before you can boot your system.
This is the password that you must enter to access and make changes to the BIOS or UEFI
settings of your system.
CAUTION: The password features provide a basic level of security for the data on your system.
CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
NOTE: Your system is shipped with the system and setup password feature disabled.
Assigning A System And/Or Setup Password
NOTE: The password jumper enables or disables the System Password and Setup Password features. For more
information on the password jumper settings, see System Board Jumper Settings.
You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup
Password only when the password jumper setting is enabled and Password Status is Unlocked. If the Password Status
is Locked, you cannot change the System Password.
If the password jumper setting is disabled, the existing System Password and Setup Password is deleted and you need
not provide the system password to log on to the system.
To assign a system and/or setup password:
1. To enter System Setup, press <F2> immediately after a power-on or reboot.
2. In the System Setup Main Menu, select System BIOS and press <Enter>.
The System BIOS screen is displayed.
3. In the System BIOS screen, select System Security and press <Enter>.
The System Security screen is displayed.
4. In the System Security screen, verify that Password Status is Unlocked.
5. Select System Password , enter your system password, and press <Enter> or <Tab>.
Use the following guidelines to assign the system password:
–
–
–
–
A password can have up to 32 characters.
The password can contain the numbers 0 through 9.
Only lower case letters are valid, upper case letters are not allowed.
Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
A message prompts you to re-enter the system password.
6. Re-enter the system password that you entered earlier and click OK.
7. Select Setup Password, enter your system password and press <Enter> or <Tab>.
A message prompts you to re-enter the setup password.
8. Re-enter the setup password that you entered earlier and click OK.
9. Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the
changes.
NOTE: Password protection does not take effect until the system reboots.
31
Deleting Or Changing An Existing Setup Password
Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or
change the existing System and/or Setup password. You cannot delete or change an existing System password if the
Password Status is Locked.
To delete or change the existing System and/or Setup password:
1. To enter System Setup, press <F2> immediately after a power-on or reboot.
2. In the System Setup Main Menu, select System BIOS and press <Enter>.
The System BIOS screen is displayed.
3. In the System BIOS Screen, select System Security and press <Enter>.
The System Security screen is displayed.
4. In the System Security screen, verify that Password Status is Unlocked.
5. Select System Password, alter or delete the existing system password and press <Enter> or <Tab>.
6. Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>.
NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new
password. If you delete the System and/or Setup password, a message prompts you to confirm the deletion.
7. Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the
changes.
NOTE: You can disable password security while logging on to the system. To disable the password security, turn on
or reboot your system, type your password and press <Ctrl><Enter>.
Using Your System Password To Secure Your System
NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system
password.
1. Turn on or reboot your system.
2. Type your password and press <Enter>.
When Password Status is Locked, type the password and press <Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.
You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and must be powered down.
Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to protect your system from unauthorized changes.
Operating With A Setup Password Enabled
If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system displays the message
Invalid Password! Number of unsuccessful password attempts: <x> System Halted!
Must power down.
Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
The following options are exceptions:
32
•
•
If System Password is not Enabled and is not locked through the Password Status option, you can assign a system
password.
You cannot disable or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Entering The UEFI Boot Manager
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64
version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the
BIOS boot mode.
The Boot Manager enables you to:
•
•
Add, delete, and arrange boot options.
Access System Setup and BIOS-level boot options without restarting.
To enter the Boot Manager:
1. Turn on or restart your system.
2. Press <F11> after you see the following message:
<F11> = UEFI Boot Manager
If your operating system begins to load before you press <F11>, allow the system to finish booting, and then restart
your system and try again.
Using The Boot Manager Navigation Keys
Key
Description
Up arrow
Down arrow
<Enter>
Spacebar
<Tab>
Moves to the previous field.
Moves to the next field.
Allows you to type in a value in the selected field (if applicable) or follow the link in the field.
Expands or collapses a drop-down list, if applicable.
Moves to the next focus area.
NOTE: For the standard graphics browser only.
<Esc>
<F1>
Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen
exits the Boot Manager and proceeds with system boot.
Displays the System Setup help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
33
Boot Manager Screen
Menu Item
Description
Continue Normal
Boot
The system attempts to boot to devices starting with the first item in the boot order. If the boot
attempt fails, the system continues with the next item in the boot order until the boot is
successful or no more boot options are found.
BIOS Boot Menu
UEFI Boot Menu
Displays the list of available BIOS boot options (marked with asterisks). Select the boot option
you wish to use and press <Enter>.
Displays the list of available UEFI boot options (marked with asterisks). Select the boot option
you wish to use and press <Enter>. The UEFI Boot Menu enables you to Add Boot Option,
Delete Boot Option, or Boot From File.
Driver Health Menu
Displays a list of the drivers installed on the system and their health status.
Launch System Setup Enables you to access the System Setup.
System Utilities
Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and
reboot the system.
UEFI Boot Menu
Menu Item
Description
Select UEFI Boot
Option
Displays the list of available UEFI boot options (marked with asterisks), select the boot option
you wish to use and press <Enter>.
Add Boot Option
Delete Boot Option
Boot From File
Adds a new boot option.
Deletes an existing boot option.
Sets a one-time boot option not included in the boot option list.
Embedded System Management
The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The
Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller.
For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the
operating system, see the Lifecycle Controller documentation at dell.com/support/manuals.
iDRAC Settings Utility
The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You can enable or
disable various iDRAC parameters using the iDRAC Settings Utility.
NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License
upgrade.
For more information on using iDRAC, see the iDRAC7 User's Guide under Software → Systems Management → Dell
Remote Access Controllers, at dell.com/support/manuals.
34
Entering The iDRAC Settings Utility
1. Turn on or restart the managed system.
2. Press <F2> during Power-on Self-test (POST).
3. In the System Setup Main Menu page, click iDRAC Settings.
The iDRAC Settings screen is displayed.
Changing The Thermal Settings
The iDRAC Settings utility enables you to select and customize the thermal control settings for your system.
1.
2.
Enter the iDRAC Settings utility.
Under iDRAC Settings → Thermal → User Option, select between the following options:
–
–
–
Default
Maximum Exhaust Temperature
Fan Speed Offset
NOTE: When the User Option is set to the default Auto setting, the user option cannot be modified.
3.
4.
Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields.
Click Back → Finish → Yes.
35
36
3
Installing System Components
Recommended Tools
You may need the following items to perform the procedures in this section:
•
•
•
•
Key to the system keylock
#2 Phillips screwdriver
T10 and T15 Torx screwdrivers
Wrist grounding strap connected to ground
Front Bezel (Optional)
Installing The Front Bezel
1. Hook the right end of the bezel onto the chassis.
2. Fit the free end of the bezel onto the system.
3. Secure the bezel with the keylock.
Figure 10. Installing and Removing the Front Bezel
1.
2.
3.
4.
release latch
keylock
front bezel
locking hook
37
Removing The Front Bezel
1. Unlock the keylock at the left end of the bezel.
2. Lift the release latch next to the keylock.
3. Rotate the left end of the bezel away from the front panel.
4. Unhook the right end of the bezel and pull the bezel away from the system.
Opening And Closing The System
WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the
system by yourself.
WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric
shock.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.
Opening The System
NOTE: It is recommended that you always use a static mat and static strap while working on components in the
interior of the system.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Rotate the latch release lock counter clockwise to the unlocked position.
3. Lift the latch on top of the system and slide the cover back.
4. Grasp the cover on both sides and carefully lift the cover away from the system.
38
Figure 11. Opening and Closing the System
1.
2.
3.
system cover
latch
latch release lock
Closing The System
1. Lift the latch on the cover.
2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush
on the chassis.
3. Push down the latch to move the cover into the closed position.
4. Rotate the latch release lock in a clockwise direction to secure the cover.
5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Inside The System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: Components that are hot-swappable are marked orange and touch points on the components are marked
blue.
39
Figure 12. Inside the System—With Redundant Power Supplies
1.
2.
3.
4.
5.
6.
7.
8.
power distribution board shroud
cooling shroud
power supplies (2)
integrated storage controller card
expansion-card riser 2
expansion-card riser 1
expansion-card holder
processor heat sink
9.
DIMMs (6)
cooling fans (5)
hard drives (8)
control-panel board
hard-drive backplane
cable routing latch
power distribution board
10.
11.
12.
13.
14.
15.
40
Figure 13. Inside the System—With a Non-Redundant Power Supply
1.
2.
3.
4.
5.
6.
7.
cooling shroud
power supply
8.
9.
10.
11.
12.
DIMMs (6)
cooling fans (4)
hard drives (4)
control panel board
cable routing latch
integrated storage controller card
expansion-card riser 2
expansion-card riser 1
expansion-card holder
processor heat sink
Cooling Shroud
Removing The Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
41
CAUTION: Never operate your system without the cooling shroud. The system may get overheated, which may
result in loss of performance.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Lift the cooling shroud away from the system.
Figure 14. Removing and Installing the Cooling Shroud
1.
2.
3.
cooling shroud
cooling shroud tabs (4)
cooling-fan bracket
Installing The Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: For proper seating of the cooling shroud in the chassis, ensure that the cables inside the system are routed
through the cable routing latch.
1. Align the cooling shroud with the numbered fan bays as a guide.
2. Lower the cooling shroud into the chassis so that the four tabs on the cooling shroud rest on the cooling fan
bracket.
42
When firmly seated, the memory socket numbers marked on the cooling shroud align with the respective memory
sockets.
3. Close the system.
4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
System Memory
Your system supports DDR3 unbuffered ECC DIMMs (ECC UDIMMs) and registered DIMMs (RDIMMs). It supports DDR3
and DDR3L voltage specifications.
NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on:
•
•
•
•
•
•
•
DIMM type (UDIMM or RDIMM)
DIMM configuration (number of ranks)
maximum frequency of the DIMMs
number of DIMMs populated per channel
DIMM operating voltage
system profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized)
maximum supported DIMM frequency of the processor
The system contains six memory sockets organized into three channels. In each channel, the release levers of the first
socket are marked white and the second socket black.
43
Figure 15. Memory Socket Locations
Memory channels are organized as follows:
channel 1: memory sockets A1 and A4
channel 2: memory sockets A2 and A5
channel 3: memory sockets A3 and A6
The following table shows the memory populations and operating frequencies for the supported configurations.
DIMM Type DIMMs
Operating Frequency (in MT/s)
Maximum DIMM Rank/
Channel
Populated/
Channel
1.5 V
1.35 V
UDIMM ECC
RDIMM
1
2
1
1333, 1066, and 800
1333, 1066, and 800
1333, 1066 and 800
1066 and 800
Dual rank
Dual rank
1600, 1333, 1066 and 800 1333, 1066 and 800
1333, 1066, and 800 1066 and 800
Dual rank
Quad rank
44
DIMM Type DIMMs
Populated/
Operating Frequency (in MT/s)
Maximum DIMM Rank/
Channel
Channel
1.5 V
1.35 V
1600, 1333, 1066, and 800 1333, 1066, and 800
Dual rank
Quad rank
2
1066 and 800
1066 and 800
General Memory Module Installation Guidelines
NOTE: Memory configurations that fail to observe these guidelines can prevent your system from booting, hanging
during memory configuration, or operating with reduced memory.
This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset
architectural configuration. The following are the recommended guidelines for best performance:
•
•
•
•
•
•
UDIMMs and RDIMMs must not be mixed.
x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines.
A maximum of two UDIMMs can be populated in a channel.
A maximum of two single- or dual-rank RDIMMs can be populated in a channel.
Populate all sockets with white release tabs first, and then black.
Populate the sockets by highest rank count in the following order - first in sockets with white release levers, and
then black. For example, if you want to mix quad-rank and dual-rank DIMMs, populate quad-rank DIMMs in the
sockets with white release tabs and dual-rank DIMMs in the sockets with black release tabs.
•
•
•
Memory modules of different sizes can be mixed provided that other memory population rules are followed (for
example, 2 GB and 4 GB memory modules can be mixed).
Depending on mode-specific guidelines, populate two or three DIMMs per processor (one DIMM per channel) at a
time to maximize performance. For more information, see Mode-Specific Guidelines.
If memory modules with different speeds are installed, they will operate at the speed of the slowest installed
memory module(s) or slower depending on system DIMM configuration.
Mode-Specific Guidelines
The allowable configurations depend on the memory mode selected.
NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for
specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in
either memory optimized (independent channel) or Advanced ECC modes. x8 DRAM based DIMMs require
Advanced ECC mode to gain SDDC.
The following sections provide additional slot population guidelines for each mode.
Advanced ECC (Lockstep)
Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single
DRAM chip failures during normal operation.
Memory sockets A1 and A4 are disabled and you can populate DIMMs in memory sockets A2, A3, A5, and A6.
NOTE: Advanced ECC with Mirroring is not supported.
Memory Optimized (Independent Channel) Mode
This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot
population requirements.
45
Memory Sparing
NOTE: To use memory sparing, this feature must be enabled in the System Setup.
In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the
data from this rank is copied to the spare rank and the failed rank is disabled.
With memory sparing enabled, the system memory available to the operating system is reduced by one rank per
channel. For example, in a system with three 8 GB dual-rank DIMMs, the available system memory is: 1/2 (ranks/
channel) × 3 (DIMMs) × 8 GB = 12 GB, and not 3 (DIMMs) × 8 GB = 24 GB.
NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error.
NOTE: Both Advanced ECC/Lockstep and Optimizer modes support Memory Sparing.
Memory Mirroring
Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes, providing improved
uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of
the total installed physical memory. Half of the installed memory is used to mirror the active DIMMs. In the event of an
uncorrectable error, the system will switch over to the mirrored copy. This ensures SDDC and multi-bit protection.
Memory installation guidelines:
•
•
Memory sockets A1 and A4 are disabled and you can populate DIMMs in memory sockets A2, A3, A5, and A6.
DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets
with black release tabs. For example, DIMMs installed in sockets A1, A2, and A3 must be identical.
Sample Memory Configurations
The following table shows sample memory configurations that follow the appropriate memory guidelines stated in this
section.
NOTE: 16 GB quad-rank RDIMMs are not supported.
NOTE: 1R and 2R in the following table indicates single- and dual-rank DIMMs respectively.
Table 1. Memory Configurations
System Capacity (in
GB)
DIMM Size (in GB)
Number of DIMMs
DIMM Rank,
Organization, and
Frequency
DIMM Slot Population
A1
2
2
2
2
4
8
1
2
4
3
3
1R, x8, 1333 MT/s,
1R, x8, 1600 MT/s
1R, x8, 1333 MT/s,
1R, x8, 1600 MT/s
1R, x8, 1333 MT/s,
1R, x8, 1600 MT/s
2R, x8, 1333 MT/s,
2R, x8, 1600 MT/s
2R, x4, 1333 MT/s,
4
A1, A2
8
A1, A2, A3, A4
A1, A2, A3
A1, A2, A3
12
24
46
System Capacity (in
GB)
DIMM Size (in GB)
Number of DIMMs
DIMM Rank,
Organization, and
Frequency
DIMM Slot Population
2R, x4, 1600 MT/s
2R, x4, 1333 MT/s,
2R, x4, 1600 MT/s
2R, x4, 1333 MT/s,
2R, x4, 1600 MT/s
4R x4, 1066 MT/s
4R x4, 1066 MT/s
48
96
16
16
3
6
A1, A2, A3
A1, A2, A3, A4, A5, A6
128
192
32
32
4
6
A1, A2, A3, A4
A1, A2, A3, A4, A5, A6
Removing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components or metallic contacts on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is
not occupied. Remove memory-module blanks only if you intend to install memory modules in those sockets.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Remove the cooling shroud.
4. Locate the appropriate memory-module socket(s).
5. To release the memory-module blank from the socket, simultaneously press the ejectors on both ends of the
memory module socket.
CAUTION: Handle each memory module only on the card edges, making sure not to touch the middle of the
memory module or metallic contacts. To avoid damaging the memory module, handle only one memory
module at a time.
Figure 16. Ejecting The Memory Module
47
1.
2.
3.
memory module
memory-module socket ejectors (2)
memory-module socket
6. If a memory module or a memory-module blank is installed in the socket, remove it.
NOTE: Retain removed memory-module blank(s) for future use.
Figure 17. Removing The Memory Module
1.
memory module/memory-module blank
7. Install the cooling shroud.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components or metallic contacts on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is
not occupied. Remove memory-module blanks only if you intend to install memory modules in those sockets.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. If applicable, remove the cooling shroud.
4. Locate the memory-module sockets.
CAUTION: Handle each memory module only by the card edges, making sure not to touch the middle of the
memory module or metallic contacts. To avoid damaging the memory module, handle only one memory
module at a time.
5. If a memory module or a memory-module blank is installed in the socket, remove it.
48
NOTE: Retain removed memory-module blank(s) for future use.
6. Align the memory-module's edge connector with the alignment key of the memory-module socket, and insert the
memory module in the socket.
NOTE: The memory-module socket has an alignment key that allows you to install the memory module in the
socket in only one orientation.
CAUTION: To prevent damage to the memory-module socket during installation, apply pressure at both ends
of the memory module evenly. Do not apply pressure to the center of the memory module.
7. Press down on the memory module with your thumbs until the memory module snaps into place.
Figure 18. Installing The Memory Module
1.
2.
3.
4.
memory module
memory-module ejectors
memory-module socket alignment key
memory-module alignment key
NOTE: When the memory module is properly seated in the socket, the levers on the memory-module socket
align with the levers on the other identical sockets that have memory modules installed.
8. Repeat step 4 through step 7 of this procedure to install the remaining memory modules.
9. Replace the cooling shroud.
10. Close the system.
11. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.
12. Press <F2> to enter the System Setup, and check the memory settings.
The system should have already changed the value to reflect the newly installed memory.
13. If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 4 through
step 7 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.
14. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Hard Drives
Depending on the configuration, your system supports one of the following:
49
Four hard-drive
systems
Up to four 3.5 inch cabled hard drives, or
Up to four 3.5 inch hot-swappable SAS, SATA, or Nearline SAS hard drives, or
Up to four 2.5 inch hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard
drives
Eight hard-drive
systems
Up to eight 2.5 inch, hot-swappable SAS, SATA, SAS SSD, SATA SSD, or Nearline SAS hard
drives
NOTE: SSD/SAS/SATA hard drives cannot be mixed in a system.
The hot-swappable hard drives connect to the system board through the hard-drive backplane. Hot-swappable hard
drives are supplied in hot-swappable hard-drive carriers that fit in the hard-drive slots.
CAUTION: Before attempting to remove or install a hot-swappable hard drive while the system is running, see the
documentation for the storage controller card to ensure that the host adapter is configured correctly to support
hot-swap hard drive removal and insertion.
CAUTION: Do not turn off or reboot your system while the hard drive is being formatted. Doing so can cause a hard
drive failure.
NOTE: Use only hard drives that have been tested and approved for use with the hard-drive backplane.
When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard
drives can take a number of hours to format.
Removing A 2.5 Inch Hard-Drive Blank
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks installed.
1. If installed, remove the front bezel.
2. Press the release button and slide the hard-drive blank out until it is free of the hard-drive slot.
Figure 19. Removing and Installing a 2.5 Inch Hard-Drive Blank
1.
2.
hard-drive blank
release button
50
Installing A 2.5 Inch Hard-Drive Blank
1. If installed, remove the front bezel.
2. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place.
3. If applicable, install the front bezel.
Removing A 3.5 Inch Hard-Drive Blank
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed.
1. If installed, remove the front bezel.
2. Grasp the front of the hard-drive blank, press the release button and slide the blank out until it is free of the hard-
drive slot.
Figure 20. Removing and Installing a 3.5 Inch Hard-Drive Blank
1.
2.
hard-drive blank
release button
Installing A 3.5 Inch Hard-Drive Blank
1. If installed, remove the front bezel.
2. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place.
3. If applicable, install the front bezel.
Removing A Hot-Swap Hard Drive
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.
1. From the management software, prepare the hard drive for removal. Wait until the indicators on the hard-drive
carrier signal that the hard drive can be removed safely. For more information, see the documentation for the
storage controller.
If the hard drive is online, the green activity/fault indicator flashes as the drive is turned off. When the hard-drive
indicators are off, the hard drive is ready for removal.
2. Press the release button to open the hard-drive carrier release handle.
51
3. Slide the hard-drive carrier out until it is free of the hard-drive slot.
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks
installed.
4. Insert a hard-drive blank in the empty hard-drive slot.
Figure 21. Removing and Installing a Hot-Swap Hard Drive
1.
2.
3.
release button
hard drive
hard-drive carrier handle
Installing A Hot-Swap Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Use only hard drives that have been tested and approved for use with the hard-drive backplane.
CAUTION: Combining SAS and SATA hard drives in the same RAID volume is not supported.
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed
carrier's shield spring and make it unusable.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.
CAUTION: When a replacement hot-swappable hard drive is installed and the system is powered on, the hard drive
automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that
you wish to have over-written. Any data on the replacement hard drive is immediately lost after the hard drive is
installed.
1. If a hard-drive blank is installed in the hard-drive slot, remove it.
2. Install a hard drive in the hard-drive carrier.
3. Press the release button on the front of the hard-drive carrier and open the hard-drive carrier handle.
52
4. Insert the hard-drive carrier into the hard-drive slot until the carrier connects with the backplane.
5. Close the hard-drive carrier handle to lock the hard drive in place.
Removing A Cabled Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the
peripherals.
3. Open the system.
4. Disconnect the data/power cable from the hard drive.
5. Press the release tab on the hard-drive carrier and slide the hard drive out of the hard-drive bay.
CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks
installed.
6. Insert a hard-drive blank in the empty hard-drive slot.
Figure 22. Removing and Installing a Cabled Hard Drive
1.
2.
3.
4.
hard drive
power/data cable
release tab
hard-drive carrier
53
Installing A Cabled Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the
peripherals.
3. Open the system.
4. Press the release tab on the hard-drive carrier and slide the carrier out of the system.
5. Install the hard drive into the hard-drive carrier.
6. Insert the hard-drive carrier into the hard-drive slot till it clicks into place.
7. Connect the power/data cable to the hard drive.
–
–
If connecting to the integrated SATA controller (SATA hard drives only), connect the SATA data cable to the
SATA_A-D connector on the system board.
If connecting to a SAS RAID controller card (SAS or SATA hard drives), connect the data cable to the
connector on the card edge.
8. Close the system.
9. Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
10. Enter the System Setup and ensure that the hard drive's controller is enabled.
11. Exit the System Setup program and reboot the system.
12. Install any software required for the hard drive operation as described in the documentation for the hard drive.
Removing A 2.5 Inch Hard Drive From A 3.5 Inch Hard-Drive Adapter
NOTE: A 2.5 inch hard drive is installed in a 3.5 inch hard-drive adapter, which is then installed in the 3.5 inch hard-
drive carrier. This applies only for a four hard-drive system with hot-swappable hard drives.
1. Remove the two screws from the side of the 3.5 inch hard-drive adapter.
2. Remove the hard drive from the hard-drive adapter.
54
Figure 23. Removing and Installing a 2.5 Inch Hard Drive Into a 3.5 Inch Hard-Drive Adapter
1.
2.
3.
screws (2)
3.5 inch hard-drive adapter
2.5 inch hard drive
Installing A 2.5 Inch Hard Drive Into A 3.5 Inch Hard-Drive Adapter
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Align the screw holes on the 2.5 inch hard drive with the screw holes on the 3.5 inch hard-drive adapter.
2. Install the screws to secure the hard drive to the hard-drive adapter.
Removing A Hard Drive Or A Hard-Drive Adapter From A Hard-Drive Carrier
1. Remove the screws from the slide rails on the hard-drive carrier.
2. Lift the hard drive/hard-drive adapter out of the hard-drive carrier.
55
Figure 24. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier
1.
2.
3.
4.
hard-drive carrier
screws (4)
hard drive
screw holes (4)
56
Figure 25. Removing and Installing a Hard-Drive Adapter With a 2.5 Inch Hot-Swap Hard Drive Into a 3.5 Inch Hard-Drive
Carrier
1.
2.
3.
4.
hard-drive carrier
screws (5)
3.5 inch hard-drive adapter
2.5 inch hard drive
57
Figure 26. Removing and Installing a Cabled Hard Drive Into a Hard-Drive Carrier
1.
2.
3.
4.
screws (4)
hard drive
screw holes (4)
hard-drive carrier
Installing A Hard Drive Or A Hard-Drive Adapter Into A Hard-Drive Carrier
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Insert the hard drive/hard-drive adapter into the hard-drive carrier with the connector end of the hard drive toward
the back.
2. Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier.
When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier.
3. Attach the screws to secure the hard drive to the hard-drive carrier.
58
Optical Drive (Optional)
Removing The Optical Drive In Hot-Swappable Hard-Drive Systems
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
4. Disconnect the power/data cable from the back of the optical drive.
Note the routing of the power/data cable on the system as you remove them from the system board and the optical
drive. You must route these cables properly when you replace them to prevent them from being pinched or
crimped.
5. To release the optical drive, press and push the release tab toward the front of the system.
6. Slide the optical drive out of the system until it is free of the optical-drive slot.
7. If you are not adding a new optical drive, install the optical-drive blank.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10. If applicable, install the front bezel.
Figure 27. Removing and Installing the Optical Drive (Hot-Swappable Hard-Drive Systems)
1.
2.
3.
4.
optical drive
data cable
power cable
release tab
59
Installing The Optical Drive In Hot-Swappable Hard-Drive Systems
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
3. Open the system.
4. To remove the optical drive blank, press the blue release tab at the back of the blank and push the blank out of the
system.
5. Align the optical drive with the optical drive slot on the front of chassis.
6. Slide the optical drive into the slot until the latch snaps into place.
7. Connect the power/data cable to the back of the drive.
8. Route the power/data cable underneath the cable routing latch of the system.
9. Connect the power/data cable to the connectors on the system board.
10. Close the system.
11. If applicable, install the front bezel.
12. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Removing The Optical Drive In Cabled Hard-Drive Systems
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
4. Disconnect the power/data cable from the back of the optical drive.
Note the routing of the power/data cable as you remove them from the system board and the optical drive. You
must route these cables properly when you replace them to prevent them from being pinched or crimped.
5. Pull the release latch and disengage the optical drive from the notches on the metal standoffs.
6. Lift the optical drive out of the system.
7. If you are not adding a new optical drive, install the optical-drive blank.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10. If applicable, install the front bezel.
60
Figure 28. Removing and Installing the Optical Drive (Cabled Hard-Drive Systems)
1. data cable
5. metal standoffs (4)
6. notches (2)
2. power cable
3. optical drive
4. release latch
Installing The Optical Drive In Cabled Hard-Drive Systems
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
61
3. Open the system.
4. Align the two notches on the metal standoffs with the slots on the side of the optical drive.
5. Slide the optical drive into the notches until it is seated firmly and the release latch snaps into place.
6. Connect the power cable.
7. Connect the data cable to the back of the drive and to the SATA connector on the system board.
NOTE: Route and secure the cables using the cable routing latch on the system chassis to prevent them from
being pinched or crimped.
8. Close the system.
9. If applicable, install the front bezel.
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Cooling Fans
Your system supports:
•
•
Four cooling fans in a non-redundant power supply configuration.
Five cooling fans in a redundant power supply configuration.
NOTE: Fan 1 must be installed in a redundant power supply configuration.
NOTE: Hot-swap removal or installation of the fans is not supported.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management
software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling
shroud.
Removing A Cooling Fan
WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric
shock. Exercise utmost care while removing or installing cooling fans.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Do not operate the system with the cover removed for a duration exceeding five minutes.
NOTE: The procedure for removing each fan is identical.
1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
2. Open the system.
3. Remove the cooling shroud or power distribution board shroud as applicable.
4. Disconnect the fan's power cable from the power cable connector on the system board or power distribution board
as applicable.
5. Lift the fan out of the cooling-fan bracket.
62
Figure 29. Removing and Installing a Cooling Fan
1.
2.
3.
cooling fan
power cable connector
cooling-fan bracket
Installing A Cooling Fan
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
2. Open the system.
3. Remove the cooling shroud or power distribution board shroud as applicable.
4. Facing the front of the system, lower the fan into the cooling-fan bracket.
NOTE: When aligned correctly, the fan cable is on the left of the fan.
5. Connect the fan's power cable to the power cable connector on the system board or power distribution board as
applicable.
6. Replace the cooling shroud or power distribution board shroud as applicable.
7. Close the system.
8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
63
Internal USB Memory Key (Optional)
An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage
device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the
System Setup.
To boot from the USB memory key, configure the USB memory key with a boot image and then specify the USB memory
key in the boot sequence in the System Setup.
NOTE: The internal USB connector (INT_USB) is located on expansion-card riser 2.
Replacing The Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the USB connector (INT_USB) on the expansion-card riser 2.
4. If installed, remove the USB key.
5. Insert the USB key into the USB connector.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
8. Enter the System Setup and verify that the USB key is detected by the system.
Figure 30. Replacing the Internal USB Key
1.
2.
USB memory key
USB memory key connector
Expansion Cards And Expansion-Card Risers
NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from
powering on and no BIOS POST message or F1/F2 pause is displayed.
64
Expansion Card Installation Guidelines
Your system supports two PCI Express expansion cards.
The following PCI Express Generation 2 and 3 expansion cards are supported.
Table 2. Supported Expansion Cards
Riser
PCIe Slot
Generation
Height
Length
Link
Width
Slot Width
1
2
1
2
2
3
Low Profile
Half Length
Half Length
x4
x8
Standard Height
x16
x16
NOTE: The expansion-card slots are not hot-swappable.
The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The
expansion cards with the highest priority should be installed first using the slot priority indicated. All other expansion
cards should be installed in card priority and slot priority order.
Table 3. Expansion-Card Installation Order
Card Priority
Card Type
Height
Slot Priority
Max Allowed Per
Slot
1
2
3
Integrated RAID
RAID
Integrated Slot
Slot 2 (Riser 2)
Slot 2 (Riser 2)
1
1
1
Standard Height
Converged Network Adapters Standard Height
(CNAs)
Low Profile
Slot 1 (Riser 1)
Slot 2 (Riser 2)
Slot 1 (Riser 1)
Slot 2 (Riser 2)
Slot 1 (Riser 1)
Slot 2 (Riser 2)
Slot 1 (Riser 1)
Slot 2 (Riser 2)
Slot 1 (Riser 1)
Slot 2 (Riser 2)
1
1
1
1
1
1
1
1
1
1
4
5
6
7
8
10 Gb NICs
FC8 HBA
Standard Height
Low Profile
Standard Height
Low Profile
FC4 HBA
Standard Height
Low Profile
1 Gb NICs
Non-RAID
Standard Height
Low Profile
Standard Height
65
Removing An Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Disconnect any cables connected to the expansion card or expansion-card riser.
4. Lift the expansion-card latch.
5. To remove an expansion card from riser 2, slide the expansion-card holder by pressing on the tab.
6. Supporting the expansion-card riser by the touch points, hold the expansion card by its edges and remove it from
the expansion-card connector on the riser.
7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and
close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Figure 31. Removing and Installing the Expansion Card in Riser 1
1.
2.
3.
4.
expansion card
expansion-card latch
expansion-card riser touch points
expansion-card riser 1
66
Figure 32. Removing and Installing the Expansion Card in Riser 2
1. expansion-card riser 2
2. expansion-card riser touch points
3. expansion-card latch
4. expansion card
5. expansion-card holder
6. tab
Installing An Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Unpack the expansion card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
4. Locate the expansion-card connector on the riser.
5. Open the expansion-card latch and remove the filler bracket.
6. Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card
connector.
7. Align the expansion-card bracket with the hooks on the chassis.
8. Insert the card-edge connector into the expansion-card connector until the card is fully seated.
NOTE: Ensure that the expansion card is properly seated along the chassis, so that expansion-card latch can
be closed.
67
9. Slide the expansion-card holder by pressing on the tab, to support the expansion card on riser 2.
10. Slide the expansion-card latch into position.
11. If applicable, connect cables to the expansion card.
12. Close the system.
13. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
14. Install any device drivers required for the card as described in the documentation for the card.
Removing Expansion-Card Risers
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. If installed, remove an expansion card from the riser.
If installed, remove the iDRAC Ports card from expansion-card riser 1.
4. Holding the touch points, lift the expansion-card riser from the riser connector on the system board.
Figure 33. Removing and Installing the Expansion-Card Riser 1
1.
2.
3.
4.
expansion-card riser 1
expansion-card riser touch points (2)
guide pins (2)
expansion-card riser 1 connector
68
Figure 34. Removing and Installing the Expansion-Card Riser 2
1. chassis intrusion switch
2. expansion-card riser touch points (2)
3. expansion-card riser 2
4. expansion-card riser 2 connector
5. guide pins (2)
5. Replace the expansion-card riser.
6. Install an expansion card, if applicable.
If applicable, install the iDRAC Ports card on expansion-card riser 1.
7. Close the system.
8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing Expansion-Card Risers
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Align the expansion-card riser with the connector and the guide pins on the system board.
2. Lower the expansion-card riser into place until the expansion-card riser is fully seated in the connector.
3. If applicable, reinstall the expansion card into the expansion-card riser.
4. Close the system.
5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
6. Install any device drivers required for the card as described in the documentation for the card.
69
iDRAC Ports Card (Optional)
The iDRAC Ports card supports:
•
•
one 1GbE Ethernet port
SD vFlash card
Removing The iDRAC Ports Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Disconnect any cables connected to the iDRAC Ports card.
4. Lift the expansion-card latch.
5. If installed, remove the expansion card from expansion-card riser 1.
6. Supporting the expansion-card riser by the touch points, hold the iDRAC Ports card by its edges and remove it from
the iDRAC Ports card connector on the riser.
7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and
close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Figure 35. Removing and Installing the iDRAC Ports Card
70
1. expansion-card latch
5. SD card slot
2. expansion-card riser touch points (2)
3. expansion-card riser 1
6. RJ-45 Ethernet port
7. iDRAC Ports card
4. iDRAC Ports card connector
Installing The iDRAC Ports Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Unpack the iDRAC Ports card and prepare it for installation.
For instructions, see the documentation accompanying the card.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
4. Locate the iDRAC Ports card connector on expansion-card riser 1.
5. Open the expansion-card latch and remove the filler bracket.
6. Holding the card by its edges, position the card so that the card-edge connector aligns with the iDRAC Ports card
connector.
7. Align the iDRAC Ports card bracket with the hooks on the chassis.
8. Insert the card-edge connector firmly into the iDRAC Ports card connector until the card is fully seated.
9. Slide the expansion-card latch into position.
10. If applicable, connect cables to the iDRAC Ports card.
11. Close the system.
12. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
13. Install any device drivers required for the card as described in the documentation for the card.
SD vFlash Card
A vFlash SD card is a Secure Digital (SD) card that plugs into the vFlash SD card slot in the system. It provides persistent
on-demand local storage and a custom deployment environment that allows automation of server configuration, scripts,
and imaging. It emulates USB device(s). For more information, see the iDRAC7 User's Guide under Software → Systems
Management → Dell Remote Access Controllers, at dell.com/support/manuals.
Replacing An SD vFlash Card
1. Locate the vFlash media slot on the iDRAC Ports card.
2. To remove the installed SD vFlash card, push inward on the card to release it, and pull the card from the card slot.
71
Figure 36. Replacing the SD vFlash Card
1.
2.
SD vFlash card
SD vFlash card slot
3. To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into the card
slot on the module.
NOTE: The slot is keyed to ensure correct insertion of the card.
4. Press inward on the card to lock it into the slot.
Internal Dual SD Module
NOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup,
the information is replicated from one SD card to another.
Removing The Internal Dual SD Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the internal dual SD module installed on the IDSDM connector on the system board. See System Board
Connectors.
4. If applicable, remove the SD card(s).
5. Holding the tab, pull the dual SD module to remove it from the system board.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
72
Figure 37. Removing and Installing the Internal Dual SD Module
1. blue pull tab
2. SD card 1
3. SD card 2
4. dual SD module
5. connector on the system board
Installing The Internal Dual SD Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the IDSDM connector on the system board.
4. Align the connectors on the system board and the dual SD module.
5. Push the dual SD module until it is firmly seated on the system board.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
73
Internal SD Card
Removing An Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the SD card slot on the internal dual SD module and press inward on the card to release it from the slot and
remove the card.
4. Close the system.
5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Installing An Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: Ensure that the Internal SD Card Port is enabled in the System Setup.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the SD card connector on the internal dual SD module. With the label side facing out, insert the contact-pin
end of the card into the slot.
NOTE: The slot is keyed to ensure correct insertion of the card.
4. Press the card into the card slot to lock it into place.
5. Close the system.
6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Integrated Storage Controller Card
Your system includes a dedicated expansion-card slot on the system board for an integrated controller card that
provides the integrated storage subsystem for your system’s internal hard drives. The controller supports SAS and SATA
hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the
storage controller included with your system.
74
Removing The Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
NOTE: It is recommended that you remove the expansion-card riser 2, before removing the storage controller
card.
3. Push down the two release levers at the edge of the card to disengage the card from the connector.
4. Disengage the card from the storage-controller card holder on the system board.
5. Remove the card.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Figure 38. Removing and Installing the Integrated Storage Controller Card
75
1. touch-points (2)
4. release levers (2)
2. storage controller card
3. storage-controller card holder
5. storage-controller card connector
Installing The Integrated Storage Controller Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Align one end of the card with the card holder on the system board.
4. Lower the other end of the card into the storage-controller card holder on the system board.
5. Press the touch-points on the card and push the card down until it is fully seated.
When the card is fully seated, the release levers snap over the edge of the card.
6. Close the system.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Processor
Removing A Processor
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Before upgrading your system, download the latest system BIOS version from dell.com/support and follow the
instructions included in the compressed download file to install the update on your system.
NOTE: You can update the system BIOS using the Lifecycle Controller.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When
disconnected from AC power, press and hold the power button for three seconds to fully drain the system of stored
power prior to removing the cover.
3. Open the system.
4. Remove the cooling shroud.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been
powered down. Allow the heat sink and processor to cool before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat
sink is necessary to maintain proper thermal conditions.
5. Loosen the heat-sink retention sockets.
6. Lift the heat sink away from the processor and set the heat sink aside.
76
Figure 39. Removing and Installing the Processor Heat Sink
1.
2.
3.
retention sockets (4)
heat sink
retention screws (4)
CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can
spring up suddenly if not firmly grasped.
7. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position
by pushing down and out from under the tab. Rotate the lever upward.
8. Rotate the processor shield upward and out of the way.
CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the
socket when removing the processor out of the socket.
9. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new
processor.
77
Figure 40. Removing and Installing a Processor
1.
2.
3.
processor
processor shield
notches in processor (2)
NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage.
Do not touch the bottom of the processor. Touch only the side edges of the processor.
Installing A Processor
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Before upgrading your system, download the latest system BIOS version from dell.com/support and follow the
instructions included in the compressed download file to install the update on your system.
NOTE: You can update the system BIOS using the Lifecycle Controller.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When
disconnected from the power source, press and hold the power button for three seconds to fully drain the system
of stored power prior to removing the cover.
3. Open the system.
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4. Remove the cooling shroud.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been
powered down. Allow the heat sink and processor to cool before handling them.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat
sink is necessary to maintain proper thermal conditions.
5. Remove the heat sink and processor.
6. Unpack the new processor.
7. Align the processor with the socket keys on the ZIF socket.
CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor.
Be careful not to bend the pins in the socket.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages
easily into the socket.
8. With the release lever on the processor socket in the open position, align the pin of the processor, using the pin
position guide on the socket, as reference and set the processor lightly in the socket.
9. Close the processor shield.
10. Using a clean lint-free cloth, remove the thermal grease from the heat sink.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and
contaminating the processor socket.
11. Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to
the center of the topside of the new processor.
12. Place the heat sink on the processor.
13. Using a #2 Phillips screwdriver, tighten the heat-sink retention sockets.
14. Install the cooling shroud.
15. Close the system.
16. Reconnect your system and peripherals to their electrical outlets, and turn on the system.
17. Press <F2> to enter the System Setup and check that the processor information matches the new system
configuration.
18. Run the system diagnostics to verify that the new processor operates correctly.
Power Supplies
Your system supports the following power supplies:
•
•
350 W (redundant or non-redundant)
550 W (redundant)
When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant
mode, power is supplied to the system equally from both power supplies to maximize efficiency.
When only one power supply is installed, the power supply configuration is non-redundant (1 + 0). Power is supplied to
the system only by the single power supply.
NOTE: If two power supplies are used, they must be of the same type and have the same maximum output power.
Hot Spare Feature
Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power
supply redundancy.
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When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply
supports 100% of the load, thus operating at higher efficiency. The redundant power supply in the sleep state monitors
output voltage of the active power supply. If the output voltage of the active power supply drops, the redundant power
supply in the sleep state returns to an active output state.
The active power supply can also activate a sleeping power supply if having both power supplies active is more efficient
than having the redundant power supply in a sleep state. The power supply defaults are to wake both power supplies if
the load on the active power supply is greater than 50% and to sleep the redundant power supply if the load falls below
20%.
You can configure the Hot Spare feature using the iDRAC settings. For more information on iDRAC settings, see the
iDRAC7 User's Guide under Software → Systems Management → Dell Remote Access Controllers , at dell.com/support/
manuals.
Removing A Redundant Power Supply
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and
replace only one power supply at a time in a system that is powered on.
1. Disconnect the power cable from the power source.
2. Disconnect the power cable from the power supply and remove the straps that bundle and secure the system
cables.
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power-supply
removal. For information about the cable management arm, see the system’s rack documentation.
3. Press the release latch and pull the power supply straight out to release it from the power distribution board and
clear the chassis.
Figure 41. Removing and Installing a Redundant Power Supply
1.
2.
3.
redundant power supply unit
release latch
power supply handle
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Installing A Redundant Power Supply
1. Verify that both power supplies are the same type and have the same maximum output power.
NOTE: The maximum output power (shown in Watts) is listed on the power supply label.
2. If applicable, remove the power supply blank.
3. Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into
place.
NOTE: If you unlatched the cable management arm in step 2 of the previous procedure, relatch it. For
information about the cable management arm, see the system’s rack documentation.
4. Connect the power cable to the power supply and plug the cable into a power outlet.
CAUTION: When connecting the power cable, secure the cable with the strap.
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies,
allow several seconds for the system to recognize the power supply and determine its status. The power-
supply status indicator turns green to signify that the power supply is functioning properly.
Removing A Non-Redundant Power Supply
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals.
2. Disconnect the power cable from the power source.
3. Disconnect the power cable from the power supply and remove the straps that bundle and secure the system
cables.
NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with the power-
supply removal. For information about the cable management arm, see the system’s rack documentation.
4. Open the system.
5. Disconnect all the power cables from the power supply to the system board, hard drives, and optical drive.
6. Remove the screw securing the power supply to the chassis, slide and lift the power supply out of the chassis.
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Figure 42. Removing and Installing a Non-Redundant Power Supply
1. power supply
2. screw
5. standoff
6. SATA power cable
3. 24-pin power cable
4. 8-pin power cable
Installing A Non-Redundant Power Supply
NOTE: A hot-swappable non-redundant power supply must be installed in Slot 1 of the power supply bay.
1. Open the system.
2. Align the screw hole on the power supply with the standoff on the chassis.
3. Tighten the screw to secure the power supply to the chassis.
4. Connect all the power cables to the system board, hard drives, and optical drive.
5. Close the system.
6. Connect the power cable to the power supply and plug the cable into a power outlet.
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Removing The Power Supply Blank
CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply
bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power
supply.
If you are installing a second power supply, remove the power supply blank in the bay by pulling outward on the
blank.
Figure 43. Removing and Installing the Power Supply Blank
1.
power supply blank
Installing The Power Supply Blank
NOTE: Install the power supply blank only in the second power supply bay.
To install the power supply blank, align the blank with the power supply bay and insert it into the chassis until it clicks
into place.
System Battery
Replacing The System Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with
the same or equivalent type recommended by the manufacturer. See your safety information for additional
information.
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CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Remove the cooling shroud.
4. Locate the battery socket.
CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
5. To remove the battery, support the battery connector by pressing down firmly on the positive side of the connector.
Figure 44. Replacing the System Battery
1.
2.
3.
positive side of battery
system battery
negative side of battery connector
6. Lift the battery out of the securing tabs at the negative side of the connector.
7. To install a new system battery, support the battery connector by pressing down firmly on the positive side of the
connector.
8. Hold the battery with the "+" facing up and slide it under the securing tabs at the positive side of the connector.
9. Press the battery straight down into the connector until it snaps into place.
10. Install the cooling shroud.
11. Close the system.
12. Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals
13. Enter the System Setup to confirm that the battery is operating properly.
14. Enter the correct time and date in the System Setup Time and Date fields.
15. Exit the System Setup.
Hard-Drive Backplane
Your system supports:
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•
•
Four hard-drive backplane
Eight hard-drive backplane
Removing The Hard-Drive Backplane
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system
before removing the backplane.
CAUTION: You must note the number of each hard drive and temporarily label them before removal so that
you can replace them in the same locations.
4. Remove all hard drives.
5. Disconnect the SAS/SATA/SSD data, signal, and power cable(s) from the backplane.
6. Press the release tabs and slide the backplane upward.
Figure 45. Front View of the Four Hard-Drive Backplane
1.
2.
3.
hard-drive connectors (4)
SAS connector
power connector for optical drive
Figure 46. Rear View of the Four Hard-Drive Backplane
1.
2.
3.
hard-drive backplane
backplane signal connector
backplane power connector
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Figure 47. Removing and Installing the Four Hard-Drive Backplane
1.
2.
3.
4.
release tabs (2)
hard-drive backplane
guide pins (2)
chassis hooks (4)
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Figure 48. Cabling Diagram—Four Hard-Drive Backplane
1. system board
6. power cable connector
7. cable routing latch
8. power distribution board
9. cable retention latch
2. hard-drive backplane
3. SAS cable connector
4. cable routing guide
5. signal cable connector
Figure 49. Front View of the Eight Hard-Drive Backplane
1.
hard-drive connectors (8)
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Figure 50. Rear View of the Eight Hard-Drive Backplane
1.
2.
3.
4.
SAS B connector
SAS A connector
backplane power connector
backplane signal connector
Figure 51. Removing and Installing the Eight Hard-Drive Backplane
1.
2.
3.
hard-drive backplane
release tabs (2)
chassis hooks (4)
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Figure 52. Cabling Diagram—Eight Hard-Drive Backplane
1. system board
6. signal cable connector
7. cable routing latch
8. power distribution board
9. cable retention latch
2. hard-drive backplane
3. SAS B cable connector
4. SAS A cable connector
5. power cable connector
Installing The Hard-Drive Backplane
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Use the hooks at the base of the chassis as guides to align the hard-drive backplane.
2. Slide down the hard-drive backplane until the release tabs snap into place.
3. Connect the SAS/SATA/SSD data, signal, and power cable(s) to the backplane.
4. Install the hard drives in their original locations.
5. Close the system.
6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
7. If applicable, install the front bezel.
Control Panel Assembly
89
Removing The Control Panel
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
CAUTION: Do not use excessive force when removing the control panel as it can damage the connectors.
4. Release the locking tabs of the control panel by angling the control panel up and away from the system.
For an eight 2.5 inch hot-swappable hard-drive system, remove the screw (located at the bottom of the chassis)
that secures the control panel to the chassis.
Figure 53. Removing and Installing the Control Panel—Four Hard Drive System
1.
2.
3.
notches (6)
locking tabs (6)
control panel
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Figure 54. Removing and Installing the Control Panel—Eight Hard Drive System
1. control panel
4. screw
2. notches (4)
5. locking tabs (4)
3. LCD connector cable
Installing The Control Panel
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If applicable, insert the control panel cable through the slot on the chassis.
CAUTION: To avoid damaging the power LED, do not use excessive force.
2. Align the locking tabs on the control panel with the notches on the chassis and angle the control panel until it
snaps into place.
When properly seated, the control panel will be flush with the front panel.
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NOTE: For an eight 2.5 inch hard drive system, tighten the screw to secure the control panel to the bottom of
the chassis.
3. Close the system.
4. Reconnect the system and peripherals to their power sources, and turn them on.
5. If applicable, install the front bezel.
Removing The Control-Panel Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
4. Remove the control panel from the chassis.
5. Remove the screw(s) securing the control-panel module to the chassis.
6. For a 3.5 inch cabled hard-drive system:
a) Remove the screw(s) securing the LED panel to the chassis.
b) Remove the LED panel.
CAUTION: Do not use excessive force when removing the control panel as it can damage the connectors.
7. Remove all the cables connecting the control-panel module to the chassis.
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Figure 55. Removing and Installing the Control-Panel Module—3.5 Inch Cabled Hard Drive System
1. control-panel module
5. control panel
6. LED-panel screws (2)
7. LED panel
2. control-panel module screws (2)
3. control-panel module connector cable
4. USB connector cable
93
Figure 56. Removing and Installing the Control-Panel Module—3.5 Inch Hot-Pluggable Hard Drive System
1. control-panel module
2. screws (2)
4. USB connector cable
5. control panel
3. control-panel module connector cable
94
Figure 57. Removing and Installing the Control-Panel Module—2.5 Inch Hard Drive System
1. control-panel module
2. screws (2)
4. LCD connector cable
5. control panel
3. control-panel module connector cable
Installing The Control-Panel Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. For a 3.5 inch cabled hard drive system:
a) Insert the LED panel into the slot in the chassis.
b) Secure the LED panel with the screws.
2. Insert the control-panel module into the slot in the chassis and align the two screw holes on the control-panel
module with the corresponding holes on the chassis.
3. Secure the control-panel module with the screws.
4. Connect all the applicable cables to the control-panel module.
5. Close the system.
6. Install the control panel.
7. Reconnect the system and peripherals to their power sources, and turn them on.
8. If applicable, install the front bezel.
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VGA Module
NOTE: Only the 8-hard drive system has a VGA module on the front panel.
Removing The VGA Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: This procedure applies only to the 8-hard drive system.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
CAUTION: The display module connector is a ZIF (zero insertion force) connector. Ensure that the locking tab
on the connector is released before removal and insertion. The locking tab must be engaged after insertion.
4. Disconnect the display module cable from the control panel board.
5. Remove the control panel.
6. Disconnect the VGA module cable from the VGA module.
7. Using a #2 Philips screwdriver, remove the screw that secures the VGA module to the chassis.
8. Slide the VGA module out of the chassis.
Figure 58. Removing and Installing the VGA Module
1. control panel
3. screw (top)
2. display module cable
4. VGA module cable
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5. screw (bottom)
6. VGA module
Installing The VGA Module
NOTE: This procedure applies only to the 8-hard drive system.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Push the VGA module into the chassis and align the threaded screw hole on the VGA module with the screw hole
on the chassis.
2. Using a #2 Philips screwdriver, replace the screw (at the bottom of the chassis) that secures the VGA module to the
chassis.
3. Replace the control panel.
4. Connect the VGA module cable to the VGA module.
CAUTION: The display module connector is a ZIF (zero insertion force) connector. Ensure that the locking tab
on the connector is released before removal and insertion. The locking tab must be engaged after insertion.
5. Connect the display module cables to the control panel board.
6. Close the system.
7. If applicable, install the front bezel.
8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Power Distribution Board Shroud
Removing The Power Distribution Board Shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Never operate your system without the power distribution board shroud. The system may get
overheated, which may result in loss of performance.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Lift the power distribution board (PDB) shroud away from the system.
97
Figure 59. Removing and Installing the PDB Shroud
1.
2.
3.
4.
cooling-fan bracket
PDB shroud tabs (2)
PDB shroud
arrow marked on the PDB shroud
Installing The Power Distribution Board Shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: For proper seating of the power distribution shroud in the chassis, ensure that the cables inside the system
are routed through the cable securing latch.
1. Align the PDB shroud with the numbered fan bay and the arrow as the guide.
2. Lower the PDB shroud into the chassis so that the two tabs on the PDB shroud rest on the cooling fan bracket.
When firmly seated, the PDB shroud aligns flush with the power supply unit bracket and the arrow marked on the
shroud aligns with the arrow on the power supply bracket.
3. Close the system.
4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
98
Power Distribution Board
Removing The Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: The power distribution board is present only in systems that support redundant power supplies.
1. If installed, remove the front bezel.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
3. Open the system.
4. Remove the power supplies from the system.
5. Remove the PDB shroud.
6. Disconnect the power distribution cables from the system board.
7. Disconnect the fan cable.
8. Remove the two screws securing the power distribution board to the chassis and lift the board out of the chassis.
Figure 60. Removing and Installing the Power Distribution Board
99
1. screws (2)
2. power supply cables to the system board (3)
5. power distribution board
6. fan cable connector
3. power supply cable to the hard-drive
backplane
4. standoffs (2)
Installing The Power Distribution Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Align the power distribution board with the standoffs on the chassis.
2. Install the two screws that secure the power distribution board to the chassis.
3. Connect the power distribution cables to the system board and fan cable connector to the power distribution board.
4. Install the PDB shroud.
5. Close the system.
6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
System Board
Removing The System Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to
create a recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you
replace this system board, you must supply the recovery key when you restart your system or program before you
can access the encrypted data on your hard drives.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. If installed, remove the front bezel.
3. Open the system.
4. Remove the following:
a) cooling shroud
b) PDB shroud
WARNING: The memory modules are hot to the touch for some time after the system has been powered
down. Allow time for the memory modules to cool before handling them. Handle the memory modules by
the card edges and avoid touching the components.
c) memory modules
d) cooling fan cables
e) all expansion cards and expansion-card risers
f) integrated storage controller card
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WARNING: The heat sink is hot to touch for some time after the system has been powered down. Ensure
that you do not touch the heat sink while removing the system board.
g) heat sink and processor
h) internal dual SD module
NOTE: It is recommended that you remove the power distribution board before removing the system board
from the chassis.
5. Disconnect all other cables from the system board.
CAUTION: Take care not to damage the system identification button while removing the system board from
the chassis.
6. Remove the nine screws on the system board and slide the system board toward the front of the system.
7. Hold the system board by its edges and lift the system board out of the chassis.
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other
components.
Figure 61. Removing and Installing the System Board
1.
2.
screws (9)
system board
Installing The System Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Unpack the new system board assembly.
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other
components.
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CAUTION: Take care not to damage the system identification button while placing the system board into the
chassis.
2. Hold the system board by its edges and angle it toward the back of the chassis.
3. Lower the system board into the chassis till the connectors at the back of the system board align with the slots on
the rear wall of the chassis, and the screw holes on the system board align with the standoffs on the chassis.
4. Install the nine screws that secure the system board to the chassis.
5. Replace the following:
a) internal dual SD module
b) heat sink/heat-sink blank and processor/processor blank
c) expansion-card risers
d) all expansion cards and the integrated storage controller card
e) cooling fan cables
f) memory modules
g) PDB shroud
h) cooling shroud
6. Reconnect all cables to the system board.
NOTE: Ensure that the cables inside the system are routed through the cable routing latch.
7. Close the system.
8. If applicable, install the front bezel.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide under
Software → Systems Management → Dell Remote Access Controllers,at dell.com/support/manuals.
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4
Troubleshooting Your System
Safety First—For You And Your System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Troubleshooting System Startup Failure
If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the
system hangs. The reverse is also true. You must boot to the same boot mode in which you installed the operating
system.
For all other startup issues, note the system messages that appear on the screen.
Troubleshooting External Connections
Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting
any external devices.
Troubleshooting The Video Subsystem
1. Check the system and power connections to the monitor.
2. Check the video interface cabling from the system to the monitor.
3. Run the appropriate diagnostic test.
If the tests run successfully, the problem is not related to video hardware.
Troubleshooting A USB Device
Use the following steps to troubleshoot a USB keyboard/mouse. For other USB devices, go to step 7.
1. Disconnect the keyboard and mouse cables from the system briefly and reconnect them.
2. Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.
3. If the problem is resolved, restart the system, enter the System Setup, and check if the non-functioning USB ports
are enabled.
4. Replace the keyboard/mouse with another working keyboard/mouse.
5. If the problem is resolved, replace the faulty keyboard/mouse.
6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to
the system.
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7. Power down all attached USB devices and disconnect them from the system.
8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are
enabled on the Integrated Devices screen, in the System Setup options.
If your keyboard is not functioning, you can also use remote access. If the system is not accessible, reset the
NVRAM_CLR jumper inside your system and restore the BIOS to the default settings.
9. Reconnect and power on each USB device one at a time.
10. If a device causes the same problem, power down the device, replace the USB cable with a known good cable, and
power up the device.
Troubleshooting A Serial I/O Device
1. Turn off the system and any peripheral devices connected to the serial port.
2. Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable with a known good cable.
3. Turn off the system and the serial device, and swap the device with a comparable device.
4. Turn on the system and the serial device.
Troubleshooting A NIC
1. Run the appropriate diagnostic test. See Using System Diagnostics for available diagnostic tests.
2. Restart the system and check for any system messages pertaining to the NIC controller.
3. Check the appropriate indicator on the NIC connector:
–
–
If the link indicator does not light, check all cable connections.
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
–
–
If applicable, change the autonegotiation setting.
Use another connector on the switch or hub.
4. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
5. Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen.
6. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and
duplex. See the documentation for each network device.
7. Ensure that all network cables are of the proper type and do not exceed the maximum length.
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Troubleshooting A Wet System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Disassemble components from the system:
–
–
–
–
–
–
–
–
–
–
–
Hard drives
Hard-drive backplane
USB memory key
Cooling shroud
Expansion-card risers (if present)
Expansion cards
Power supply(s)
Cooling-fan assembly (if present)
Cooling fans
Processor(s) and heat sink(s)
Memory modules
4. Let the system dry thoroughly for at least 24 hours.
5. Reinstall the components you removed in step 3.
6. Close the system.
7. Turn on the system and attached peripherals.
8. If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed.
9. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Troubleshooting A Damaged System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Ensure that the following components are properly installed:
–
–
–
–
Cooling shroud
Expansion-card risers (if present)
Expansion cards
Power supply(s)
105
–
–
–
–
–
–
Cooling-fan assembly (if present)
Cooling fans
Processor(s) and heat sink(s)
Memory modules
Hard-drive carriers
Hard-drive backplane
4. Ensure that all cables are properly connected.
5. Close the system.
6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Troubleshooting The System Battery
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
1. Re-enter the time and date in the System Setup.
2. Turn off the system and disconnect it from the electrical outlet for at least one hour.
3. Reconnect the system to the electrical outlet and turn on the system.
4. Enter the System Setup.
If the date and time are not correct in the System Setup, check the SEL for system battery messages.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup, the problem may be caused by software rather than by a
defective battery.
Troubleshooting Power Supplies
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Reseat the power supply by removing and reinstalling it.
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply
and to determine if it is working properly.
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Troubleshooting Cooling Problems
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Ensure that none of the following conditions exist:
•
•
•
•
•
System cover, cooling shroud, EMI filler panel, memory-module blank, or back-filler bracket is removed.
Ambient temperature is too high.
External airflow is obstructed.
A cooling fan is removed or has failed.
The expansion card installation guidelines have not been followed.
Troubleshooting Cooling Fans
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Open the system.
2. Reseat the fan or the fan's power cable.
3. If the fan functions properly, close the system.
Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. If the system is operational, run the appropriate diagnostic test. See Using System Diagnostics for available
diagnostic tests.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.
2. If the system is not operational, turn off the system and attached peripherals, and unplug the system from the
power source. Wait at least 10 seconds and then reconnect the system to power.
3. Turn on the system and attached peripherals and note the messages on the screen.
If an error message is displayed indicating a fault with a specific memory module, go to step 12.
4. Enter the System Setup and check the system memory setting. Make any changes to the memory settings, if
needed.
If the memory settings match the installed memory but a problem is still indicated, go to step 12.
5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6. Open the system.
7. Check the memory channels and ensure that they are populated correctly.
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8. Reseat the memory modules in their sockets.
9. Close the system.
10. Enter the System Setup and check the system memory setting.
If the problem is not resolved, proceed with the next step.
11. Open the system.
12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module
with a known good memory module.
13. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a
module of the same type and capacity.
If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s),
incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem. For
more information, see General Memory Module Installation Guidelines.
14. Close the system.
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the
system.
16. If the memory problem is still indicated, repeat step 12 through step 15 for each memory module installed.
Troubleshooting An Internal USB Key
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Enter the System Setup and ensure that the USB key port is enabled from the Integrated Devices screen.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
4. Locate the USB key and reseat it.
5. Close the system.
6. Turn on the system and attached peripherals and check if the USB key is functioning.
7. If the problem is not resolved, repeat step 2 and step 3.
8. Insert a different USB key that you know works properly.
9. Close the system.
Troubleshooting An SD Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
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NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on
then the SD card is not writeable.
1. Enter the System Setup and ensure that the Internal SD Card Port is enabled.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
CAUTION: If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen
of the System Setup, you must follow the instructions in step 4 through step 7 to avoid loss of data.
NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next
reboot, the system displays a message indicating the failure.
4. If the Internal SD Card Redundancy option is set to Disabled, replace the failed SD card with a new SD card.
5. If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD card in SD
card slot 2 and proceed to step 7.
6. Remove the card present in SD card slot 2 and insert it into SD card slot 1.
7. Insert the new SD card into SD card slot 2.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is
enabled.
11. Check if the SD card is functioning properly.
Troubleshooting An Optical Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Try using a different CD or DVD.
2. Enter the System Setup and ensure that the integrated SATA controller and the drive's SATA port are enabled.
3. Run the appropriate diagnostic test.
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Open the system.
6. Remove the front bezel.
7. Ensure that the interface cable is securely connected to the optical drive and to the controller.
8. Ensure that a power cable is properly connected to the drive.
9. Close the system.
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Troubleshooting A Tape Backup Unit
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Try using a different tape cartridge.
2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape
drive documentation for more information about device drivers.
3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4. Ensure that the tape drive’s interface cable is fully connected to the external port on the controller card.
5. Check that the controller card is properly installed:
a) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b) Open the system.
c) Reseat the controller card in the expansion card slot.
d) Close the system.
e) Turn on the system and attached peripherals.
6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Troubleshooting A Hard Drive
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following
steps:
a) Restart the system and press <F10> during system startup to run the Lifecycle Controller, and then run the
Hardware Configuration wizard to check the RAID configuration.
See the Lifecycle Controller documentation or online help for information on RAID configuration.
b) Ensure that the hard drive(s) have been configured correctly for the RAID array.
c) Take the hard drive offline and reseat the drive.
d) Exit the configuration utility and allow the system to boot to the operating system.
3. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the
operating system documentation for more information.
4. Restart the system and enter the System Setup.
5. Verify that the controller is enabled and the drives are displayed in the System Setup.
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Troubleshooting A Storage Controller
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and
the controller.
1.
2.
3.
4.
5.
6.
7.
8.
Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system.
Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
Ensure that each expansion card is firmly seated in its connector.
Close the system
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the
electrical outlet.
9.
Open the system.
10. Remove all expansion cards installed in the system.
11. Close the system.
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see
14. For each expansion card you removed in step 10, perform the following steps:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b. Open the system.
c. Reinstall one of the expansion cards.
d. Close the system.
e. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Troubleshooting Expansion Cards
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
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4. Ensure that each expansion card is firmly seated in its connector.
5. Close the system.
6. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the
electrical outlet.
7. Open the system.
8. Remove all expansion cards installed in the system.
9. Close the system.
10. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
11. For each expansion card you removed in step 8, perform the following steps:
a) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b) Open the system.
c) Reinstall one of the expansion cards.
d) Close the system.
e) Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Troubleshooting Processors
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Run the appropriate diagnostics test. See Using System Diagnostics for available diagnostic tests.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Open the system.
4. Ensure that the processor and heat sink are properly installed.
5. Close the system.
6. Run the appropriate diagnostic test. For more information , see Using System Diagnostics.
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5
Using System Diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical
assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional
equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the
diagnostics results to help you solve the problem.
Dell Online Diagnostics
Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests
on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics
allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and
network interface cards (NICs). You can use the graphical user interface (GUI) or the command line interface (CLI) to run
diagnostic tests on the hardware that Online Diagnostics discovers on your system. For information about using
diagnostics, see the Dell Online PowerEdge Diagnostics User’s Guide under Software → Serviceability Tools, at
dell.com/support/manuals.
Dell Embedded System Diagnostics
NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to:
•
•
•
•
•
•
Run tests automatically or in an interactive mode
Repeat tests
Display or save test results
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
View status messages that inform you if tests are completed successfully
View error messages that inform you of problems encountered during testing
When To Use The Embedded System Diagnostics
If a major component or device in the system does not operate properly, running the embedded system diagnostics may
indicate component failure.
Running The Embedded System Diagnostics
The embedded system diagnostics program is run from the Dell Lifecycle Controller.
CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems
may cause invalid results or error messages.
1. As the system boots, press <F11>.
2. Use the up and down arrow keys to select System Utilities → Launch Dell Diagnostics .
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The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The
diagnostics starts executing the tests on all the detected devices.
System Diagnostic Controls
Menu
Description
Configuration
Results
Displays the configuration and status information of all detected devices.
Displays the results of all tests that are executed.
Provides the current overview of the system performance.
System Health
Event Log
Displays a time-stamped log of the results of all tests run on the system. This is displayed if at
least one event description is recorded.
For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at
dell.com/support/manuals.
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6
Jumpers And Connectors
System Board Jumper Settings
For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password.
Table 4. System Board Jumper Settings
Jumper
Setting
Description
PWRD_EN
The password feature is enabled (pins 2–4).
(default)
(default)
The password feature is disabled (pins 4–6). iDRAC local
access is unlocked at the next AC power cycle.
NVRAM_CLR
The configuration settings are retained at system boot
(pins 3–5).
The configuration settings are cleared at the next system
boot (pins 1–3).
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System Board Connectors
Figure 62. System Board Jumpers and Connectors
Item
1
Connector
INT_STORAGE
ID_BTN
CMA_JACK
USB 2
Description
Integrated storage controller card connector
System identification button
System identification connector
USB connector
2
3
4
5
USB 1
USB connector
6
IO_RISER2
NIC 2
Riser 2 connector
7
Ethernet connector
8
NIC 1
Ethernet connector
9
VGA
Video connector
10
11
12
13
14
COM
Serial connector
IO_RISER1
Fan5
Riser 1 connector
Cooling fan connector
Cooling fan connector
Cooling fan connector
Fan4
Fan3
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Item
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Connector
PWR_CONN_1
Fan2
Description
Power connector
Cooling fan connector
Memory module sockets
Backplane signal connector
Power connector
A1, A4, A2, A5, A3, A6
BP_SIG
PWR_CONN_2
CPU1
Processor socket
PDB_CONN
BATTERY
CTRL_PNL_MB
SATA_A-D
SATA_E
Power distribution board connector
Battery connector
Control panel interface connector
SAS connector
Optical drive SATA connector
SAS connector
SAS_A
FP_USB
Front-Panel USB connector
Internal Dual SD Module
SAS connector
IDSDM
SAS_B
Disabling A Forgotten Password
The system's software security features include a system password and a setup password. The password jumper
enables these password features or disables them and clears any password(s) currently in use.
CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Open the system.
3. Remove the jumper plug from the password jumper.
4. Close the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed.
However, before you assign a new system and/or setup password, you must install the jumper plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system
disables the new password(s) the next time it boots.
5. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
6. Open the system.
7. Install the jumper plug on the password jumper.
8. Close the system.
9. Assign a new system and/or setup password.
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7
Technical Specifications
Processor
Processor type
Intel Xeon processor E5-2400 and E5-2400 v2 product
family
Intel Xeon processor E5-1410 and E5-1410 v2 product
family
Intel Pentium processor 1400 and 1400 v2 product family
Expansion Bus
Bus type
PCI Express Generations 2 and 3
Expansion slots using riser card:
Riser 1
Riser 2
(Slot 1) One half-height, half-length x4 link
(Slot 2) One full-height, half length x16 link
Memory
Architecture
800 MT/s, 1066 MT/s, 1333 MT/s, or 1600 MT/s registered
or unbuffered Error Correcting Code (ECC) DIMMs
Memory module sockets
Memory module capacities
RDIMM
Six 240-pin
2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB
(dual-rank), 16 GB (dual-rank), and 32 GB (quad-rank)
UDIMM
2 GB (single-rank) and 4 GB (dual-rank)
Minimum RAM
Maximum RAM
2 GB
192 GB
Drives
Hard drives
Up to four 3.5 inch cabled hard drives, or
Four hard-drive systems
Up to four 3.5 inch hot-swappable SAS, SATA, or
Nearline SAS hard drives, or
Up to four 2.5 inch hot-swappable SAS, SATA, SAS SSD,
SATA SSD, or Nearline SAS hard drives
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Drives
NOTE: Four hard-drive systems support software
RAID. For more information on software RAID, see
the Dell PowerEdge RAID Controller (PERC)
documentation at dell.com/support/manuals.
Eight hard-drive systems
Up to eight 2.5 inch, hot-swappable SAS, SATA, SAS
SSD, SATA SSD, or Nearline SAS hard drives
Optical drive
Four hard-drive systems
One optional slim SATA DV-DROM or DVD+/-RW drive
NOTE: DVD devices are data only.
Eight hard-drive systems
One optional ultra slim SATA DV-DROM or DVD+/-RW
drive
NOTE: DVD devices are data only.
Connectors
Back
NIC
Two 10/100/1000 Mbps
Serial
9-pin, DTE, 16550-compatible
Two 4-pin, USB 2.0-compliant
15-pin VGA
USB
Video
iDRAC7
One optional 1 GbE Ethernet
One optional vFlash memory card
External vFlash card
NOTE: The card slot is available for use only if the
iDRAC7 Enterprise license is installed on your
system.
Front
USB
Two 4-pin, USB 2.0-compliant
15-pin VGA
Video
Internal
USB
One 4-pin, USB 2.0-compliant
Internal Dual SD Module (IDSDM)
Two optional flash memory card slots with the internal SD
module
NOTE: One card slot is dedicated for redundancy.
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Video
Video type
Video memory
Integrated Matrox G200
16 MB shared
Expanded Operating Temperature
NOTE: When operating in the expanded temperature range, system performance may be impacted.
NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on
the LCD and in the System Event Log.
< 10% of annual operating hours
5 °C to 40 °C at 5% to 85% RH with 26 °C dew point.
NOTE: Outside the standard operating temperature
(10 °C to 35 °C), the system can operate down to 5 °C
or up to 40 °C for a maximum of 10% of its annual
operating hours.
For temperatures between 35 °C and 40 °C, de-rate
maximum allowable dry bulb temperature by 1 °C per 175
m above 950 m (1 °F per 319 ft).
< 1% of annual operating hours
–5 °C to 45 °C at 5% to 90% RH with 26 °C dew point.
NOTE: Outside the standard operating temperature
(10 °C to 35 °C), the system can operate down to –5
°C or up to 45 °C for a maximum of 1% of its annual
operating hours.
For temperatures between 40 °C and 45 °C, de-rate
maximum allowable dry bulb temperature by 1 °C per 125
m above 950 m (1 °F per 228 ft).
Expanded Operating Temperature Restrictions
•
•
•
•
Do not perform a cold startup below 5 °C.
Allow processor performance degrade.
Non-redundant power supplies are not supported.
Non Dell qualified peripheral cards and/or peripheral
cards are not supported.
•
Maximum altitude for the operating temperature must
be 3050 m (10,000 ft).
Environmental
NOTE: For additional information about environmental measurements for specific system configurations, see
dell.com/environmental_datasheets.
Temperature
Maximum Temperature Gradient (Operating and Storage) 20 °C/h (36 °F/h)
Storage Temperature Limits
–40 °C to 65 °C (–40 °F to 149 °F)
Temperature (Continuous Operation)
121
Environmental
Temperature Ranges (for altitude less than 950 m or 3117 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on
ft)
the equipment.
Humidity Percentage Range
10% to 80% Relative Humidity with 26 °C (78.8 °F)
maximum dew point.
Relative Humidity
Storage
5% to 95% RH with 33 °C (91 °F) maximum dew point.
Atmosphere must be non-condensing at all times.
Maximum Vibration
Operating
0.26 Grms at 5 Hz to 350 Hz (all operation orientations).
Storage
1.87 Grms at 10 Hz to 500 Hz for 15 min (all six sides
tested).
Maximum Shock
Operating
One shock pulse in the positive z axis of 31 G for 2.6 ms
in all operational orientations.
Storage
Six consecutively executed shock pulses in the
positive and negative x, y, and z axes (one pulse on
each side of the system) of 71 G for up to 2 ms.
Maximum Altitude
Operating
3048 m (10,000 ft).
12,000 m (39,370 ft).
Storage
Operating Altitude De-rating
Up to 35 °C (95 °F)
Maximum temperature is reduced by 1 °C/300 m (1
°F/547 ft) above 950 m (3,117 ft).
35 °C to 40 °C (95 °F to 104 °F)
40 °C to 45 °C (104 °F to 113 °F)
Particulate Contamination
Maximum temperature is reduced by 1 °C/175 m (1
°F/319 ft) above 950 m (3,117 ft).
Maximum temperature is reduced by 1 °C/125 m (1
°F/228 ft) above 950 m (3,117 ft).
NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and
gaseous contamination. If it is determined that levels of particulates or gaseous pollution are beyond the limits
specified below and are the reason for the damage and/or failures to your equipment, it may be necessary for you
to re-mediate the environmental conditions that are causing the damage and/or failures. Re-mediation of
environmental conditions will be the responsibility of the customer.
Air Filtration
NOTE: Applies to data center environments only. Air
Data center air filtration as defined by ISO Class 8 per
ISO 14644-1 with a 95% upper confidence limit.
filtration requirements do not apply to IT equipment
designed to be used outside a data center, in
environments such as an office or factory floor.
NOTE: Air entering the data center must have
MERV11 or MERV13 filtration.
122
Environmental
Conductive Dust
NOTE: Applies to data center and non-data center
environments.
Air must be free of conductive dust, zinc whiskers, or
other conductive particles.
Corrosive Dust
•
•
Air must be free of corrosive dust.
Residual dust present in the air must have a
deliquescent point less than 60% relative humidity.
NOTE: Applies to data center and non-data center
environments.
Gaseous Contamination
NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
Copper Coupon Corrosion Rate
Silver Coupon Corrosion Rate
<300 Å/month per Class G1 as defined by ANSI/
ISA71.04-1985.
<200 Å/month as defined by AHSRAE TC9.9.
123
124
8
System Messages
LCD Messages
NOTE: Applicable only if your system has an LCD display.
The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For
information on the SEL and configuring system management settings, see the systems management software
documentation.
NOTE: If your system fails to boot, press the System ID button for at least 5 seconds until an error code is displayed
on the LCD. Record the code, then see System Error Messages.
Viewing LCD Messages
If a system error occurs, the LCD screen will turn amber. Press the Select button to view the list of errors or status
messages. Use the Left and Right buttons to highlight an error number, and press the Select button to view the error.
Removing LCD Messages
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically
removed when that sensor returns to a normal state. For other faults, you must take action to remove the message from
the display:
•
•
Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.
Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately 10 seconds,
reconnect the power cable, and restart the system.
System Error Messages
System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to
events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings,
see the systems management software documentation.
Some messages are also displayed in an abbreviated form on the system's LCD, if the system includes that feature.
NOTE: The LCD error messages listed here are displayed in the simple format. See Setup Menu to select the format
in which the messages are displayed.
NOTE: If you receive a system message not listed here, check the documentation of the application that was
running when the message was displayed or the operating system's documentation for an explanation of the
message and recommended action.
NOTE: In some messages, a particular system component is identified by name (“<name>”) component number
(“<number>”), or location (“bay”).
125
Error Code
AMP0302
Message Information
Message
The system board <name> current is greater than the upper warning
threshold.
Details
Action
System board <name> current is outside of the optimum range.
1.
2.
3.
4.
Review system power policy.
Check system logs for power related failures.
Review system configuration changes.
AMP0303
Message
The system board <name> current is greater than the upper critical
threshold.
LCD Message
Details
System board <name> current is outside of range.
System board <name> current is outside of the optimum range.
Action
1.
2.
3.
4.
Review system power policy.
Check system logs for power related failures.
Review system configuration changes.
ASR0000
ASR0001
ASR0002
Message
Details
The watchdog timer expired.
The operating system or an application failed to communicate within
the time-out period.
Action
Check the operating system, application, hardware, and system event
log for exception events.
Message
Details
The watchdog timer reset the system.
The operating system or an application failed to communicate within
the time-out period. The system was reset.
Action
Check the operating system, application, hardware, and system event
log for exception events.
Message
Details
The watchdog timer powered off the system.
The operating system or an application failed to communicate within
the time-out period. The system was shut down.
Action
Check the operating system, application, hardware, and system event
log for exception events.
126
Error Code
ASR0003
Message Information
Message
Details
The watchdog timer power cycled the system.
The operating system or an application failed to communicate within
the time-out period. The system was power-cycled.
Action
Check the operating system, application, hardware, and system event
log for exception events.
BAT0002
BAT0017
Message
LCD Message
Details
The system board battery has failed.
The system board battery has failed. Check battery.
The system board battery is either missing or bad.
Action
Message
LCD Message
Details
The <name> battery has failed.
The <name> battery has failed. Check battery.
The <name> battery is either missing, bad, or unable to charge due to
thermal issues.
Action
CPU0000
CPU0001
CPU0005
Message
LCD Message
Details
CPU <number> has an internal error (IERR).
CPU <number> has an internal error (IERR).
System Event Log and Operating System Logs may indicate that the
exception is external to the processor.
Action
Review System Event Log and Operating System Logs. If the issue
Message
LCD Message
Details
CPU <number> has a thermal trip (over-temperature) event.
CPU <number> has a thermal trip. Check CPU heat sink.
The processor temperature increased beyond the operational range.
Action
Review the logs for fan failures. If no fan failures are detected, check
inlet temperature (if available) and reinstall processor heat sink. If the
Message
CPU <number> configuration is unsupported.
LCD Message
CPU <number> configuration is unsupported. Check CPU or BIOS
revision.
Details
System is unable to boot or may run in a degraded state.
127
Error Code
CPU0010
Message Information
Action
Review the technical specifications for supported processor types.
Message
Details
Action
CPU <number> is throttled.
The CPU is throttled due to thermal or power conditions.
Review system logs for power or thermal exceptions.
CPU0023
CPU0204
Message
LCD Message
Action
CPU <number> is absent.
CPU <number> is absent. Check CPU.
Verify processor installation. If present, re-seat the processor.
Message
LCD Message
Details
CPU <number> <name> voltage is outside of range.
CPU <number> <name> voltage is outside of range. Re-seat CPU.
Voltages outside the allowable range may damage electrical
components or may cause the system to shutdown.
Action
1.
2.
3.
4.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
CPU0700
Message
LCD Message
Details
CPU <number> initialization error detected.
CPU <number> initialization error detected. Power cycle system.
System BIOS was unable to initialize the processor.
Action
1.
2.
3.
4.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
CPU0701
Message
LCD Message
Details
CPU <number> protocol error detected.
CPU <number> protocol error detected. Power cycle system.
System event log and operating system logs may indicate that the
exception is external to the processor.
Action
1.
Check system and operating system logs for exceptions. If no
exceptions are found, continue.
128
Error Code
Message Information
2.
3.
4.
5.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
CPU0702
Message
LCD Message
Details
CPU bus parity error detected.
CPU bus parity error detected. Power cycle system.
System event log and operating system logs may indicate that the
exception is external to the processor.
Action
1.
Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2.
3.
4.
5.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
CPU0703
Message
LCD Message
Details
CPU bus initialization error detected.
CPU bus initialization error detected. Power cycle system.
System event log and operating system logs may indicate that the
exception is external to the processor.
Action
1.
Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2.
3.
4.
5.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
CPU0704
Message
LCD Message
Details
CPU <number> machine check error detected.
CPU <number> machine check error detected. Power cycle system.
System event log and operating system logs may indicate that the
exception is external to the processor.
Action
1.
Check system and operating system logs for exceptions. If no
exceptions are found, continue.
2.
3.
4.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
129
Error Code
FAN0000
Message Information
5.
Message
Details
Action
Fan <number> RPM is less than the lower warning threshold.
Fan operating speed is out of range.
FAN0001
FAN1201
HWC1001
Message
LCD Message
Details
Fan <number> RPM is less than the lower critical threshold.
Fan <number> RPM is outside of range. Check fan.
Fan operating speed is out of range.
Action
Message
LCD Message
Details
Fan redundancy is lost.
Fan redundancy is lost. Check fans.
Fan has failed.
Action
Remove and reinstall failed fans or install additional fans.
Message
LCD Message
Details
The <name> is absent.
The <name> is absent. Check hardware.
The absent device may be necessary for proper operation. System
functionality may be degraded.
Action
Reinstall or reconnect the hardware.
HWC2003
Message
The storage <name> cable is not connected, or is improperly
connected.
LCD Message
Details
Storage <name> cable or interconnect failure. Check connection.
The cable may be necessary for proper operation. System
functionality may be degraded.
Action
Check if the cable is present, then reinstall or reconnect.
HWC2005
Message
The system board <name> cable is not connected, or is improperly
connected.
LCD Message
Details
System board <name> cable connection failure. Check connection.
The cable may be necessary for proper operation. System
functionality may be degraded.
130
Error Code
MEM0000
Message Information
Action
Check if the cable is present, then reinstall or reconnect.
Message
Persistent correctable memory errors detected on a memory device
at location(s) <location>.
Details
Action
This is an early indicator of a possible future uncorrectable error.
MEM0001
Message
Multi-bit memory errors detected on a memory device at location(s)
<location>.
LCD Message
Details
Multi-bit memory error on <location>. Re-seat memory.
The memory module has encountered an uncorrectable error. System
performance may be degraded. The operating system and/or
applications may fail as a result.
Action
MEM0007
Message
Unsupported memory configuration; check memory device at location
<location>.
LCD Message
Details
Unsupported memory configuration. Check memory <location>.
The memory may not be seated correctly, misconfigured, or has
failed. Memory size is reduced.
Action
Check the memory configuration. Re-seat the memory modules. If the
MEM0701
MEM0702
Message
Details
Correctable memory error rate exceeded for <location>.
The memory may not be operational. This an early indicator of a
possible future uncorrectable error.
Action
Message
Correctable memory error rate exceeded for <location>.
LCD Message
Correctable memory error rate exceeded for <location>. Re-seat
memory.
Details
Action
The memory may not be operational. This an early indicator of a
possible future uncorrectable error.
MEM1205
Message
Memory mirror redundancy is lost. Check memory device at
location(s) <location>.
131
Error Code
Message Information
LCD Message
Details
Memory mirror lost on <location>. Power cycle system.
The memory may not be seated correctly, misconfigured, or has
failed.
Action
Check the memory configuration. Re-seat the memory modules. If the
MEM1208
MEM8000
Message
Memory spare redundancy is lost. Check memory device at location
<location>.
LCD Message
Details
Memory spare lost on <location>. Power cycle system.
Memory sparing is no longer available.
Action
Message
Correctable memory error logging disabled for a memory device at
location <location>.
LCD Message
Details
SBE log disabled on <location>. Re-seat memory.
Errors are being corrected but no longer logged.
Action
Review system logs for memory exceptions. Reinstall memory at
location <location>.
PCI1302
Message
Details
Action
A bus time-out was detected on a component at bus <bus>
device<device> function <func>.
System performance may be degraded. The device has failed to
respond to a transaction.
Cycle input power, update component drivers, if device is removable,
reinstall the device.
PCI1304
PCI1308
Message
LCD Message
Action
An I/O channel check error was detected.
I/O channel check error detected. Power cycle system.
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
LCD Message
Details
A PCI parity error was detected on a component at bus
<bus>device<device>function <func>.
PCI parity error on bus <bus> device <device> function <func>.
Power cycle system.
System performance may be degraded, PCI device may fail to
operate, or system may fail to operate.
132
Error Code
PCI1320
Message Information
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
A bus fatal error was detected on a component at bus
<bus>device<device>function <func>.
LCD Message
Bus fatal error on bus <bus> device <device> function <func>. Power
cycle system.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable,
reinstall the device.
PCI1342
PCI1348
Message
Details
Action
A bus time-out was detected on a component at slot <number>.
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable,
reinstall the device.
Message
LCD Message
Details
A PCI parity error was detected on a component at slot <number>.
PCI parity error on slot <number>. Re-seat PCI card.
System performance may be degraded, or system may fail to operate.
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
PCI1360
Message
LCD Message
Details
A bus fatal error was detected on a component at slot <number>.
Bus fatal error on slot <number>. Re-seat PCI card.
System performance may be degraded, or system may fail to operate.
Action
Cycle input power, update component drivers, if device is removable,
reinstall the device.
PDR0001
Message
LCD Message
Details
Fault detected on drive <number>.
Fault detected on drive <number>. Check drive.
The controller detected a failure on the disk and has taken the disk
offline.
Action
Remove and re-seat the failed disk. If the issue persists, see Getting
Help.
PDR1016
Message
Drive <number> is removed from disk drive bay <bay>.
133
Error Code
Message Information
LCD Message
Details
Drive <number> removed from disk drive bay <bay>. Check drive.
The controller detected that the drive was removed.
Action
Verify drive installation. Re-seat the failed drive. If the issue persists,
PST0128
PST0129
Message
LCD Message
Details
No memory is detected.
No memory is detected. Inspect memory devices.
System BIOS was unable to detect memory in the system.
Action
Message
LCD Message
Details
Memory is detected, but is not configurable.
Memory is detected, but is not configurable. Check memory devices.
System BIOS detected memory, but was unable to configure the
memory for system operation.
Action
Compare system memory installation to supported system memory
configurations.
PSU0001
PSU0002
Message
LCD Message
Action
Power supply <number> failed.
PSU <number> failed. Check PSU.
Remove and reinstall the power supply. If the issue persists, see
Message
LCD Message
Details
A predictive failure detected on power supply <number>.
Predictive failure on PSU <number>. Check PSU.
System performance and power redundancy may be degraded or
lost.
Action
Remove and reinstall the power supply at the next service window. If
PSU0003
Message
LCD Message
Details
The power input for power supply <number> is lost.
Power input for PSU <number> is lost. Check PSU cables.
The power supply is installed correctly but an input source is not
connected or is not functional.
Action
Verify the input source is attached to the power supply. Verify the
input power is within the operating requirements for the power
supply.
134
Error Code
PSU0006
Message Information
Message
LCD Message
Details
Power supply <number> type mismatch.
Power supply <number> is incorrectly configured. Check PSU.
Power supplies should be of the same input type and power rating.
Action
Install matched power supplies and review proper configuration in
this manual.
PSU0016
Message
LCD Message
Details
Power supply <number> is absent.
PSU <number> is absent. Check PSU.
The power supply has been removed or has failed.
Action
1.
2.
Remove and reinstall the power supply.
Check cables and subsystem components in the system for
damage.
3.
PSU0031
Message
LCD Message
Details
Cannot communicate with power supply <number>.
Cannot communicate with PSU <number>. Re-seat PSU.
The power supply may operate, however power supply monitoring is
degraded. System performance may be degraded.
Action
Remove and reinstall the power supply. If the issue persists, see
PSU0032
PSU0033
Message
Details
Action
The temperature for power supply <number> is in a warning range.
System performance may be degraded.
Check the system operating environment, including airflow and inlet
temperature. Check system logs for temperature and thermal
component failures.
Message
The temperature for power supply <number> is outside of the
allowable range.
LCD Message
Details
PSU <number> temperature outside of range. Check PSU.
System performance may be degraded.
Action
Check the system operating environment, including airflow and inlet
temperature. Check system logs for temperature and thermal
component failures.
135
Error Code
PSU0034
Message Information
Message
An under voltage fault detected on power supply <number>.
LCD Message
An under voltage fault detected on PSU <number>. Check power
source.
Details
Action
This failure may be the result of an electrical issue with cables or
subsystem components in the system.
1.
2.
Remove and reinstall the power supply.
Check cables and subsystem components in the system for
damage.
3.
PSU0035
PSU0036
Message
LCD Message
Action
An over voltage fault detected on power supply <number>.
Over voltage fault on PSU <number>. Check PSU.
Check input power or reinstall the power supply. If the issue persists,
Message
LCD Message
Details
An over current fault detected on power supply <number>.
An over current fault detected on PSU <number>. Check PSU.
This failure may be the result of an electrical issue with cables or
subsystem components in the system.
Action
1.
2.
Remove and reinstall the power supply.
Check cables and subsystem components in the system for
damage.
3.
PSU0037
PSU0076
Message
LCD Message
Action
Fan failure detected on power supply <number>.
Fan failure detected on PSU <number>. Check PSU.
Message
A power supply wattage mismatch is detected; power supply
<number> is rated for <value> watts.
LCD Message
Details
PSU wattage mismatch; PSU <number> = <value >watts
Power supplies should be of the same input type and power rating.
Action
Install matched power supplies and review this manual for proper
configuration.
136
Error Code
PSU1201
Message Information
Message
Details
Power supply redundancy is lost.
The power supply tries to operate in a degraded state. System
Performance and power redundancy may be degraded or lost.
Action
Check input power. Reinstall the power supply. If the issue persists,
PSU1204
Message
The power supplies are not redundant. Insufficient resources to
maintain normal operations.
LCD Message
Details
PSU redundancy degraded. Check PSU cables.
The current power operational mode is non-redundant because of a
power supply exception, a power supply inventory change, or a
system power inventory change.
Action
Check the event log for power supply failures. Review system
configuration and power consumption.
PWR1004
Message
Details
Action
The system performance degraded because power capacity has
changed.
The system may power down or operate in a performance degraded
state.
Check the event log for power supply failures. Review system
configuration and power consumption and upgrade or install power
supplies accordingly.
PWR1005
PWR1006
Message
The system performance degraded because the user-defined power
capacity has changed.
Details
Action
The user-defined power settings have affected system operation.
If unintended, review system configuration changes and power
policy.
Message
LCD Message
Details
The system halted because system power exceeds capacity.
System power demand exceeds capacity. System halted.
The system halted because system power exceeds capacity.
Action
Review system configuration, upgrade power supplies or reduce
system power consumption.
RFM1008
Message
Failure detected on Removable Flash Media <name>.
Removable Flash Media <name> failed. Check SD Card.
LCD Message
137
Error Code
RFM1014
Message Information
Details
An error was reported during a SD card read or write.
Action
Message
LCD Message
Details
Removable Flash Media <name> is write protected.
Removable Flash Media <name> is write protected. Check SD Card.
The card is write-protected by the physical latch on the SD card. A
write-protected card cannot be used.
Action
If unintended, remove the media and disable write protection.
RFM1201
RFM2001
Message
LCD Message
Details
Internal Dual SD Module redundancy is lost.
Internal Dual SD Module redundancy is lost. Check SD Card.
Either one or both the SD cards are not functioning properly.
Action
Message
LCD Message
Details
Internal Dual SD Module <name> is absent.
Internal Dual SD Module <name> is absent. Check SD Card.
The SD card module is not detected or not installed.
If unintended, reinstall the SD module.
Action
RFM2002
RFM2004
Message
Details
Internal Dual SD Module <name> is offline.
The SD card module is installed but may be improperly installed or
configured incorrectly.
Action
Reinstall the SD module.
Message
LCD Message
Details
Failure detected on Internal Dual SD Module <name>.
Internal Dual SD Module <name> failed. Check SD Card.
The SD card module is installed but improperly configured or failed to
initialize.
Action
Reinstall the SD module and remove and reinstall SD cards.
RFM2006
Message
Details
Internal Dual SD Module <name> is write protected.
The module is write-protected. Changes may not be written to the
media.
Action
If unintended, remove the media and disable write protection.
138
Error Code
SEC0031
Message Information
Message
LCD Message
Details
The chassis is open while the power is on.
Intrusion detected. Check chassis cover.
The chassis is open. System performance may be degraded, and
security may be compromised.
Action
Close the chassis. Check system logs.
SEC0033
Message
LCD Message
Details
The chassis is open while the power is off.
Intrusion detected. Check chassis cover.
The chassis was opened while the power was off. System security
may have been compromised.
Action
Close the chassis and verify hardware inventory. Check system logs.
SEL0006
SEL0008
Message
Details
All event logging is disabled.
This message is displayed when all event logging has been disabled
by the user.
Action
If unintended, re-enable logging.
Message
Details
Log is full.
When the event log is full, additional events are not written to the log.
Older events may be overwritten and lost. This message may also
appear if the user disabled event logging.
Action
Backup and clear log.
SEL0012
Message
Details
Could not create or initialize the system event log.
If the system event log fails to initialize, platform status and failure
events are not captured. Some management software do not report
platform exceptions.
Action
Reboot the management controller or iDRAC. Cycle system input
power. If problem persists call support.
SEL1204
Message
LCD Message
Details
An unknown system hardware failure detected.
Unknown system hardware failure.
If the system event log failed to initialize, platform status and failure
events are not captured. Some management software do not report
platform exceptions.
139
Error Code
TMP0118
Message Information
Action
Re-configure system to the minimum supported configuration. If
issues persists, contact support.
Message
The system inlet temperature is less than the lower warning
threshold.
LCD Message
Details
System inlet temperature is outside of range.
Ambient air temperature is too cool.
Action
Check the system operating environment.
TMP0119
TMP0120
Message
LCD Message
Details
The system inlet temperature is less than the lower critical threshold.
System inlet temperature is outside of range.
Ambient air temperature is too cool.
Action
Check the system operating environment.
Message
The system inlet temperature is greater than the upper warning
threshold.
LCD Message
Details
System inlet temperature is outside of range.
Ambient air temperature is too warm or one or more fans may have
failed.
Action
Check the system operating environment and review event log for fan
failures.
TMP0121
Message
The system inlet temperature is greater than the upper critical
threshold.
LCD Message
Details
System inlet <name> temperature is outside of range. Check Fans.
Ambient air temperature is too warm or one or more fans may have
failed.
Action
Check the system operating environment and review event log for fan
failures.
VLT0204
Message
LCD Message
Details
The system board <name> voltage is outside of the allowable range.
System board voltage is outside of range.
System hardware detected an over voltage or under voltage
condition.
If multiple voltage exceptions occur consecutively the system may
power down in fail-safe mode.
140
Error Code
Message Information
Action
1.
2.
Review system logs for power supply exceptions.
Re-configure the system to minimum configuration, inspect and
reinstall system cables.
3.
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.
For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning
messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostic Messages
The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See “Using System
Diagnostics” chapter for more information about system diagnostics.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status,
warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems
management software documentation.
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Getting Help
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and
product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer
service issues:
1. Visit dell.com/support
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down menu at the top of page.
4. Select the appropriate service or support link based on your need.
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