Blackberry 8730e User Manual

BlackBerry® 8703eTM, Powered by Sprint PCS  
Table of Contents  
Getting Started With Your BlackBerry® 8703eTM, Powered by Sprint PCS .ii  
Welcome to Sprint  
Sprint and Nextel have come together offering you more choice and flexibility to  
do whatever you want, whenever you want.  
This powerful combination brings you access to more products, more services,  
and more of what you need to do more of what you want. Welcome to a future  
full of possibility. Welcome to the new Sprint.  
i
 
Getting Started With Your BlackBerry® 8703eTM,  
Powered by Sprint PCS  
Congratulations on purchasing a BlackBerry® 8703eTM.  
This Getting Started Guide introduces you to Sprint PCS Service and all the features  
of your new BlackBerry 8703e. Whether you are a first-time BlackBerry device  
user or you are already familiar with BlackBerry device technology, this guide is  
designed to make getting started as easy as possible.  
Get introduced to your device in Getting to Know Your BlackBerry 8703e on  
1
Follow the easy set-up instructions and get connected to the Nationwide  
Sprint PCS Network in Setting Up Your BlackBerry 8703e on page 3.  
2
Select and configure your email options in Setting Up Email on Your  
BlackBerry 8703e on page 8.  
3
Learn how to use your device’s basic functions, from making a phone call  
and sending email to adding contacts and using Bluetooth, in Using Your  
BlackBerry 8703e on page 18.  
4
Get a brief tutorial on your device’s screen icons, navigation, and keyboard  
shortcuts in BlackBerry 8703e Basics and Shortcuts on page 30.  
5
Find answers to some of your questions – and find out how to learn even  
more – in Frequently Asked Questions on page 36.  
6
Because of updates in device software, this printed guide may not be  
the most current version for your device. Visit www.sprint.com and log  
on to My PCS Wireless to access the most recent version of the user  
guide.  
Reader’s  
Note:  
ii  
 
Getting to Know Your BlackBerry 8703e  
The BlackBerry 8703e  
Mute button  
Turn microphone on/off during a call  
Power button  
Notification LED  
Headset jack  
USB port  
Trackwheel  
Select or click an item  
Escape button  
Exit a screen  
Side Convenience key  
Opens the profile list  
Front Convenience key  
Open a list of useful  
links in the browser  
Send key  
Make a phone call  
End key  
End a phone call  
Return to the Home screen  
Backspace/Delete key  
Enter key  
Alt key  
Type the alternate  
character on a key  
Speakerphone/Currency  
key  
Turn speakerphone  
on/off during a call  
Type a currency symbol  
Symbol key  
Open the symbol list  
Shift key  
Type a capital letter  
Navigating With Your BlackBerry 8703e  
Roll the trackwheel to move the cursor and highlight items on the screen.  
Click (press) the trackwheel to open the menu or select items.  
Press the Escape button to exit a screen, cancel an action, or go back  
one page in the browser.  
1
     
Programs  
Explore the many useful programs that your BlackBerry 8703e has to offer.  
Here are a few to get you started:  
Click Messages to view the messages list, compose new messages, and set  
options for email messages.  
Click Browser to visit Web pages, browse for download items, and set  
browser options. Your BlackBerry 8703e might have more than one  
browser.  
Click Profiles to set and edit ring tone profiles or to manage downloaded  
ring tones.  
Additional programs appear on the home screen, including the task list,  
memos list, calculator, alarm, pictures list, help, and more!  
Click Options to find the main list of BlackBerry 8703e options (including  
setting the Convenience keys), Bluetooth settings, and wireless settings.  
To select items from the Home page, roll the trackwheel to highlight an  
item, and then click (press) the trackwheel.  
Note:  
2
 
Setting Up Your BlackBerry 8703e  
Set-Up Checklist  
Setting up your BlackBerry 8703e is quick and easy. Just follow these steps and  
you’ll be on your way:  
Insert the Battery (page 4).  
1
Charge the Battery (page 5).  
2
3
Turn Your BlackBerry 8703e On (page 5).  
4
Set the Date and Time (page 6).  
5
Connect to the Nationwide Sprint PCS Network (page 6).  
6
Set Up Your Sprint PCS Voicemail (page 7).  
7
Set Up Email on Your BlackBerry 8703e (page 7).  
3
     
Insert the Battery  
1
Use only those accessories approved by RIM. Using any accessories not  
WARNING  
approved by RIM for use with your BlackBerry 8703e may invalidate any  
approval or warranty applicable to your BlackBerry 8703e and may be  
dangerous. See the Safety and Product Information booklet that was  
packaged with your device for more information about safe battery  
usage.  
For more information on purchasing RIM approved batteries and accessories,  
To insert the battery:  
1. Press the battery cover release button.  
2. Slide off the battery cover.  
3. Insert the battery so that the connectors on the battery align with the  
connectors on your BlackBerry 8703e.  
4. Replace the battery cover.  
If the battery is charged, your BlackBerry 8703e turns on and the confirm date  
and time dialog box appears.  
If the date and time are incorrect, click Edit. (See “Set the Date and  
Time” on page 6 for more information.)  
If the date and time are correct, click OK.  
4
   
Charge the Battery  
2
1. Connect the small end of the USB cable to your BlackBerry 8703e.  
2. Depending on the type of travel charger that you received with your  
BlackBerry 8703e, slide the plug blade attachment into the power  
adapter or pull the plug blades down.  
PUSH  
3. Plug the power adapter into a power outlet.  
4. Charge the battery to full power.  
If you install the BlackBerry Desktop Software included on the CD, you can  
charge your BlackBerry 8703e by connecting it to your computer. See “Can I  
for more information.  
Note:  
Turn Your BlackBerry 8703e On  
3
To turn the BlackBerry 8703e on or off, press the Power button on top of  
the device.  
Power button  
5
     
Set the Date and Time  
4
1. From the Home screen, click Options > Date/Time.  
2. Set the Time Zone field.  
3. In the Date/Time Source field, set a date and time source and then click the  
trackwheel.  
4. Click Update Time and then click the trackwheel.  
5. Click Save.  
To set the date and time yourself, set the Date/Time Source to Off. Set the  
other fields on the Date/Time screen to display the correct date and time.  
Save your changes.  
Note:  
Connect to the Nationwide Sprint PCS Network  
5
When you turn on your BlackBerry 8703e by pressing the Power button, it should  
automatically connect to the Nationwide Sprint PCS Network.  
To connect to the network successfully, your Sprint PCS service must be active,  
and you must be in a Nationwide Sprint PCS Network service area. For more  
information about wireless coverage indicators, please see the chart on page 33.  
If your BlackBerry 8703e is on but the wireless radio is turned off (if the  
coverage indicator says  
), you can connect to the network by  
clicking Turn Wireless On.  
Using Your BlackBerry 8703e Without a Wireless Connection  
When your BlackBerry 8703e is not connected to a wireless network (or if the  
wireless radio is turned off) you can continue to use features that do not require a  
connection to a network. For example, you can type and save draft email  
messages, manage tasks, or use the calculator.  
If you use BlackBerry Internet ServiceTM, the account setup process may begin  
automatically the first time your BlackBerry 8703e connects to the  
Internet Service” on page 9 for more information.  
Note:  
6
     
Set Up Your Sprint PCS Voicemail  
6
All unanswered calls to your BlackBerry 8703e are designed to be automatically  
transferred to your voicemail, even if your device is in use or turned off. Therefore,  
you will want to set up your voicemail and personal greeting as soon as your  
BlackBerry 8703e is activated.  
1. From the main screen, press and hold  
.
2. Follow the system prompts to:  
Create your passcode.  
Record your name announcement.  
Record your greeting.  
Choose whether or not to activate One-Touch Message Access (a feature  
that lets you access messages simply by pressing and holding  
bypassing the need for you to enter your passcode).  
,
Voicemail Passcode  
Note:  
If you are concerned about unauthorized access to your voicemail account,  
Sprint recommends that you enable your voicemail passcode.  
Set Up Email on Your BlackBerry 8703e  
7
Set up a primary email account for your BlackBerry 8703e using either  
BlackBerry Internet Service (this account type is for individuals or small  
businesses that don’t have an existing corporate network or IT department-  
managed email account) or BlackBerry Enterprise ServerTM (for corporate and  
business accounts using a BlackBerry Enterprise Server). See “Setting Up Email on  
Your BlackBerry 8703e” on page 8 for information on selecting and initiating  
email on your BlackBerry 8703e.  
7
     
Setting Up Email on Your BlackBerry 8703e  
Choosing Your Email Setup Option  
To begin sending and receiving email messages on your BlackBerry 8703e, you  
must integrate your device with a supported email account (up to 10 supported  
accounts) using one of the following options:  
BlackBerry Internet Service Option  
Use this option if one or more of the following situations apply:  
You purchased your BlackBerry 8703e in a store.  
You want to set up a new email account for use with your BlackBerry 8703e.  
You want to send and receive email messages on your BlackBerry 8703e from  
one or more existing, supported email accounts.  
To use this option, you must subscribe to a wireless service that supports  
email setup using BlackBerry Internet Service.  
Note:  
If this setup option applies to you, see “Setting Up for Email Using BlackBerry  
Internet Service” on page 9 for more information.  
BlackBerry Enterprise Server Option  
Use this option if all the following situations apply:  
A system administrator is managing a BlackBerry Enterprise Server within  
your company.  
A system administrator has confirmed that you are permitted to use the  
BlackBerry Enterprise Server.  
You want to receive messages from a corporate Microsoft® Outlook®, IBM®,  
Lotus Notes®, or Novell® GroupWise® email account.  
Your supported email account resides on a Microsoft Exchange, IBM Lotus®  
Domino®, or Novell GroupWise email server.  
You subscribe to a wireless service that supports account setup using the  
BlackBerry Enterprise Server.  
If this setup option applies to you, see “Setting Up for Email Using BlackBerry  
Enterprise Server” on page 16 for more information.  
8
       
Setting Up for Email Using BlackBerry Internet Service  
You can set up for email using a Web browser on your BlackBerry 8703e or on a  
computer.  
To set up for email, you must create a login ID and password. The first time that  
you log in to the BlackBerry Internet Service Web site, you can add a supported  
email address, create a BlackBerry email address, or do both.  
Add an email address if you have an existing, supported email account that  
you want to access from your BlackBerry 8703e.  
Create a BlackBerry email address if you do not have another existing,  
supported email account, or if you need an additional email address that you  
can use to send and receive email messages.  
If you are adding a work email address, you might need to use a computer to  
information.  
Note:  
Setting Up for Email Using Your BlackBerry 8703e  
1. Verify that your BlackBerry 8703e is connected to the Nationwide Sprint PCS  
Network and that you are in a wireless coverage area. (See “Wireless  
2. Click Email Settings. (The Sign In screen will be displayed.)  
3. On the Sign In screen, click Create New Account and then click Get Link.  
To follow a link in the browser, click the link and then click Get Link.  
Note:  
4. Read the legal terms and conditions carefully. Perform one of the following  
actions:  
To decline the legal terms and conditions and stop the setup process,  
click No.  
To accept the legal terms and conditions and continue the setup  
process, click Yes.  
5. Type the login information.  
User ID: Type a login name of your choice for the BlackBerry Internet  
Service Web site.  
Password: Type a login password of your choice for the BlackBerry  
Internet Service Web site.  
Confirm Password: Retype your login password.  
9
   
6. Write down your user ID and password and keep the information in a safe  
place. You must type this information every time that you log in to the  
BlackBerry Internet Service Web site.  
7. Click Next.  
8. Select a language for the BlackBerry Internet Service Web site.  
9. Perform one of the following actions:  
To add an email address for an existing supported email account (up to  
10), type the full email address (for example, [email protected]).  
Type the password for your email account.  
To create a BlackBerry email address, click Create a BlackBerry email  
address. In the Username field, type the name that you want to appear  
before the at sign (@) in your new BlackBerry email address.  
10. Click Next.  
11. Click OK.  
Setting Up for Email Using a Computer  
To use this setup option, you require the following items:  
Internet browser: Microsoft® Internet Explorer version 6.0 (or later) or  
Netscape® Communicator 7.2 (or later) with JavaScriptTM enabled.  
Operating System: Microsoft Windows® 2000, Windows XP or Mac OS® 10.3  
(or later).  
To set up your email using your computer:  
1. Verify that the computer is connected to the Internet.  
2. In a Web browser, in the Web address field, type www.sprint.blackberry.com.  
3. Click Create New Account.  
4. Read the legal terms and conditions carefully. Perform one of the following  
actions:  
To decline the legal terms and conditions and stop the setup process,  
click I Disagree.  
To accept the legal terms and conditions and continue the setup  
process, click I Agree.  
5. Type the personal information number (PIN) and electronic serial number  
[ESN (dec)] for your BlackBerry 8703e.  
To find your PIN and ESN (dec) on your BlackBerry 8703e, click Options >  
Status.  
Note:  
10  
6. Click Continue.  
7. Type the login information.  
User ID: Type a login name of your choice for the BlackBerry Internet  
Service Web site.  
Choose Password: Type a login password of your choice for the  
BlackBerry Internet Service Web site.  
Confirm Password: Retype your login password.  
8. Write down your user ID and password and keep the information in a safe  
place. You must type this information every time that you log in to the  
BlackBerry Internet Service Web site.  
9. Click Sign Up.  
10. Perform one of the following actions:  
To add an email address for an existing supported email account (up to  
10), type the full email address (for example, [email protected]).  
Type the password for your email account.  
To create a BlackBerry email address, click Create a BlackBerry email  
address. In the Username field, type the name that you want to appear  
before the at sign (@) in your new BlackBerry email address.  
11. Click Next.  
12. Click OK.  
11  
About Adding an Email Address  
You can add up to 10 supported email addresses that are associated with the  
following email account types to the BlackBerry Internet Service:  
ISP (using POP or IMAP).  
Microsoft Exchange (using Microsoft Outlook Web Access or the BlackBerry  
Mail Connector).  
IBM Lotus Domino (using the mail connector).  
You can add most email addresses for most supported email accounts using your  
BlackBerry 8703e. However, as specified in the chart below, you must add email  
addresses for some types of supported email accounts using a computer.  
BlackBerry 8703e Computer Web  
Email Account Type  
Web Browser  
Browser  
Most Email Accounts  
ߜ
ߜ
ߜ
ߜ
Personal - Microsoft Outlook  
Personal - POP or IMAP  
ߜ
ߜ
Work - Microsoft Outlook Web  
Access  
ߜ
ߜ
Work - Microsoft Outlook  
Work - IBM Lotus Notes  
ߜ
ߜ
Depending on your email provider, you might not be able to add email addresses  
for certain email account types. Contact your email provider for more  
information.  
You might be prompted to install the BlackBerry Mail Connector on your  
computer when you add a supported work email address. The BlackBerry  
Mail Connector is designed to enable the BlackBerry Internet Service to  
retrieve email messages from a Microsoft Outlook or IBM Lotus Notes work  
email account from behind a company’s firewall.  
Note:  
12  
 
Logging In to the BlackBerry Internet Service Web Site  
Logging In Using Your BlackBerry 8703e  
You must log in to the BlackBerry Internet Service Web site to add or remove  
supported email accounts and to manage settings and message delivery options.  
To log in to your account:  
1. Verify that your BlackBerry 8703e is connected to the Nationwide Sprint PCS  
Network and that you are in a wireless coverage area.  
2. Click Email Settings.  
3. On the Sign In screen, type your login information.  
User ID: Type your login name for the BlackBerry Internet Service Web site.  
Password: Type your login password for the BlackBerry Internet Service  
Web site.  
4. Click Submit and then click Get Link.  
Logging In Using a Computer  
You must log in to the BlackBerry Internet Service Web site to add or remove  
supported email accounts and to manage settings and message delivery options.  
To log in to your account:  
1. Verify that the computer is connected to the Internet.  
2. In a Web browser, in the Web address field, type www.sprint.blackberry.com.  
3. Type your login information.  
User ID: Type your login name for the BlackBerry Internet Service Web site.  
Password: Type your login password for the BlackBerry Internet Service  
Web site.  
4. Click Login.  
Requesting Your Login Password  
If you forget your BlackBerry Internet Service Web site password, you can request  
that the password be sent to your BlackBerry 8703e.  
To request your login password using your BlackBerry 8703e:  
1. On the BlackBerry Internet Service Web site login screen, click Forgot your  
password.  
2. In the User ID field, type your login name for the BlackBerry Internet Service  
Web site.  
3. Click Submit.  
13  
 
To request your login password using a computer:  
1. On the BlackBerry Internet Service Web site login screen, click Forgot your  
password.  
2. Type the required information:  
In the User ID field, type your login name for the BlackBerry Internet  
Service Web site.  
In the PIN field, type the PIN for your BlackBerry 8703e.  
To find your PIN on your BlackBerry 8703e, click Options > Status.  
Note:  
3. Click Request Password.  
Finding More Information  
See the BlackBerry Internet Service Online Help for more information about  
adding supported email accounts, creating a BlackBerry email address, or  
managing email settings and message delivery options.  
To view the BlackBerry Internet Service Online Help, log into the BlackBerry  
Internet Service Web site and click the Help link.  
If you log into the BlackBerry Internet Service Web site using a browser on  
your BlackBerry 8703e, click the Help link on the Web page and then click  
Help (Get Link) in the menu.  
Note:  
14  
Installing the BlackBerry Desktop Software  
Install the BlackBerry Desktop Software on a computer to perform any of the  
following actions:  
Synchronize personal information management (PIM) data, such as contacts,  
tasks, and appointments.  
Backup and restore your BlackBerry 8703e data.  
Load new programs on your BlackBerry 8703e, such as updated system  
software, games, and third-party personal information management  
programs.  
Charge your BlackBerry 8703e using your computer.  
To install the BlackBerry Desktop Software, the following system requirements apply:  
Intel®-compatible 486 or higher computer that is compliant with USB 1.1 or later.  
Windows® 98, Windows ME, Windows 2000, or Windows XP.  
CD-ROM drive.  
Available USB port.  
If you use Windows 98 (not Windows 98 Second Edition), you must download  
the DCOM 98 version 1.3 update from www.microsoft.com/default.mspx for the  
USB driver to operate as expected.  
To install the BlackBerry Desktop Software:  
1. Insert the BlackBerry Desktop Software Installation CD into your CD drive.  
2. Complete the onscreen instructions.  
Select BlackBerry Internet Service as your account integration option.  
3. When the installation is complete, connect the smaller end of the USB cable  
to your BlackBerry 8703e.  
4. Connect the larger end of the USB cable to an available USB port on your computer.  
5. On the Windows taskbar, click Start.  
6. Click Programs > BlackBerry > Desktop Manager.  
To find more information about the features of the BlackBerry Desktop  
Software, click Help > Desktop Help Contents.  
Note:  
15  
   
Setting Up for Email Using BlackBerry Enterprise Server  
Your system administrator might set up your BlackBerry 8703e for email on your  
behalf, or you might need to integrate your BlackBerry 8703e with a supported  
email account yourself using one of the methods described here.  
Using Enterprise Activation  
If your system administrator has provided you with an Enterprise Activation  
password, you can integrate your supported email account (up to 10) directly from  
your BlackBerry 8703e.  
To use Enterprise Activation:  
1. Verify that your BlackBerry 8703e is connected to the Nationwide Sprint PCS  
Network and that you are in a wireless coverage area.  
2. On your BlackBerry 8703e, click Enterprise Activation.  
3. Type your supported corporate email account address.  
4. Type the Enterprise Activation password provided by your system  
administrator.  
5. Click Activate.  
Your system administrator might request that you install the BlackBerry  
Device Manager program on your computer to reduce the amount of data  
that is sent over the wireless network when your BlackBerry 8703e is  
connected to your computer.  
Note:  
Using the BlackBerry Desktop Software  
If your system administrator does not provide you with an Enterprise Activation  
password, you can install the BlackBerry Desktop Software on your computer to  
integrate your BlackBerry 8703e with your supported email account.  
To install the BlackBerry Desktop Software, the following system requirements apply:  
Intel®-compatible 486 or higher computer that is compliant with USB 1.1  
or later.  
Windows® 98, Windows ME, Windows 2000, or Windows XP.  
CD-ROM drive.  
Available USB port.  
If you use Windows 98 (not Windows 98 Second Edition), you must download  
the DCOM 98 version 1.3 update from www.microsoft.com/default.mspx for the  
USB driver to operate as expected.  
16  
     
To use the BlackBerry Desktop Software:  
1. Insert the BlackBerry Desktop Software Installation CD into your CD drive.  
2. Complete the onscreen instructions:  
Select BlackBerry Enterprise Server or BlackBerry Desktop Redirector as your  
account integration option.  
Select BlackBerry Enterprise Server as your email redirection option.  
3. When the installation is complete, connect the smaller end of the USB cable  
to your BlackBerry 8703e.  
4. Connect the larger end of the USB cable to an available USB port on your  
computer.  
5. On the Windows taskbar, click Start.  
6. Click Programs > BlackBerry > Desktop Manager.  
When you are prompted to generate an encryption key, complete the  
onscreen instructions.  
To find more information about the features of the BlackBerry Desktop  
Software, click Help > Desktop Help Contents.  
Note:  
BlackBerry Desktop Redirector  
Option:  
If you do not have access to a BlackBerry Enterprise Server and you want to  
associate your device with a corporate Microsoft Outlook (Workgroup  
Installation) email account, you can install the BlackBerry Desktop  
Redirector software on your computer to associate your device with that  
email account.  
To install the BlackBerry Desktop Redirector, when you install the  
BlackBerry Desktop Software, select BlackBerry Desktop Redirector as your  
message redirection option. See “Installing the BlackBerry Desktop  
Software” on page 15 for information about installing the software.  
Note: When using this option, your computer must be on and the  
BlackBerry Desktop Redirector must be running to send and receive  
messages on your device.  
17  
Using Your BlackBerry 8703e  
Now that you have your BlackBerry 8703e set up and ready to use, you can start  
taking advantage of all the features of your device. This section outlines many of  
the basic features of your BlackBerry 8703e. For complete details, click Help or go  
online to access your complete user guide.  
Here’s a list of basic features to get you started:  
18  
   
Making and Answering Phone Calls  
Making a Phone Call  
On the Home screen, type a phone number and press the Send key (  
To end the call, press the End key ( ).  
).  
Press the Send key on any screen to open the phone screen.  
Note:  
Select a contact, call log, or phone number link on any screen and press the  
Send key ( ) to make a call.  
Answering a Phone Call  
To answer an incoming call, click Answer or press the Send key (  
To end the call, press the End key ( ).  
).  
In-Call Options  
During an active call, clicking the trackwheel displays a menu of available in-call  
options, including Help, End Call, Flash, 3-Way Call, Mute, Notes, View Address Book,  
View Calendar, View Messages, and Home Screen.  
Using the Mute Option  
To mute the microphone during a call, press the Mute button or click the  
trackwheel and then click Mute. To turn the microphone back on, press the  
Mute button again or click the trackwheel and then click Turn Mute Off.  
Using the Speakerphone  
To turn the speakerphone on or off during a call, press the Speakerphone  
key ( ).  
Using Call Waiting  
To answer an incoming call waiting call:  
When you hear the tone and see the “Waiting Call” message, click  
Answer – Hold Current to answer the incoming call and put the other call  
on hold.  
To switch between calls:  
Click the trackwheel and then click Flash.  
19  
 
Making Emergency Calls  
You should be able to make emergency calls even if your BlackBerry 8703e is  
locked or your account is restricted.  
To make an emergency call:  
Dial  
To make an emergency call if your keypad or device is locked:  
Click the trackwheel, click Emergency Call, and then click Yes.  
and press  
.
Enhanced 911 (E911) Information  
This device features an embedded Global Positioning System (GPS) chip  
necessary for utilizing E911 emergency location services where available.  
When you place an emergency 911 call, the GPS feature of your device begins to  
seek information to calculate your approximate location. Depending on several  
variables, including availability and access to satellite signals, it may take up to  
30 seconds or more to determine and report your approximate location.  
Always report your location to the 911 operator when placing an  
emergency call. Some designated emergency call takers, known as  
Public Safety Answering Points (PSAPs) may not be equipped to  
receive GPS location information from your device.  
IMPORTANT  
20  
Using Voicemail  
For information about setting up voicemail on your BlackBerry 8703e, see  
Note:  
New Voicemail Message Alerts  
When you receive a new voice message, your BlackBerry 8703e alerts you and  
prompts you to call your voicemail.  
When you are roaming off the Nationwide Sprint PCS Network, you may not  
receive notification of new voicemail messages. It is recommended that you  
periodically check your voicemail by dialing 1 + area code + your wireless  
Note:  
phone number. When your voicemail answers, press ( ) and enter your  
*
passcode. You will be charged roaming rates when accessing voicemail  
while roaming off the Nationwide Sprint PCS Network.  
Your BlackBerry 8703e device’s phone accepts messages even when it is  
turned off. However, you are notified of new messages only when your  
phone is turned on and you are in a Sprint PCS service area.  
Retrieving Your Voicemail Messages  
You can review your messages directly from your BlackBerry 8703e or from any  
other touch-tone phone.  
Using Your BlackBerry 8703e to Access Your Voicemail Messages  
Press and hold . (Your BlackBerry 8703e will dial your voicemail box.)  
If you have not disabled your voicemail passcode, enter the passcode and  
press the pound key ( ) to access your voicemail.  
Using Another Phone to Access Your Voicemail Messages  
1. Dial your wireless phone number.  
2. Press the asterisk key ( ).  
*
3. Enter your voicemail passcode and press the pound key (#) to access your  
voicemail.  
Voicemail Options  
When you are connected to your voicemail box, follow the spoken instructions to  
set your voicemail options, including enabling or disabling Expert Mode, setting  
up group distribution lists, selecting reply options, and recording an extended  
absence greeting.  
21  
 
Sending Email Messages  
You must set up a supported email account to use with your BlackBerry 8703e  
before you can send and receive email messages. See “Setting Up Email on Your  
BlackBerry 8703e” on page 8 for more information.  
1. Click Messages to display the messages list, and then click the trackwheel.  
2. Click Compose Email.  
3. In the To field, type an email address or a contact name.  
4. Type a message and then click the trackwheel.  
5. Click Send.  
If your BlackBerry 8703e is integrated with more than one supported email  
account, you can select an account to send the message from. At the top of  
the message, in the Send Using field, press the Space key until the preferred  
email account appears.  
Note:  
Sending PIN Messages  
A personal identification number (PIN) uniquely identifies each BlackBerry device  
on the network. If you know the PIN of another BlackBerry device user, you can  
send a PIN message to that person. To find your PIN, in the BlackBerry 8703e  
options, click Status.  
1. Click Messages to display the messages list, and then click the trackwheel.  
2. Click Compose PIN.  
3. In the To field, type a PIN or a contact name.  
4. Type a message and then click the trackwheel.  
5. Click Send.  
22  
   
Sending SMS (Text) Messages  
1. Click Messages to display the messages list, and then click the trackwheel.  
2. Click Compose SMS.  
3. Click [Use Once].  
4. Click SMS.  
5. Click Phone.  
6. Type an SMS-compatible phone number and then click the trackwheel.  
7. Click Continue.  
8. Type a message and then click the trackwheel.  
9. Click Send.  
If you have added contacts to the address book, you can select a contact  
from the list after you click Compose SMS.  
Notes:  
To send an SMS message quickly from the phone screen, type an  
SMS-compatible phone number, click the trackwheel, and then click  
SMS <###########>.  
Adding Contacts  
1. Click Address Book to display the contacts list, and then click the trackwheel.  
2. Click New Address.  
3. Type the contact information and then click the trackwheel.  
4. Click Save.  
If you have installed BlackBerry Desktop Manager software on your  
can also add Contacts by connecting your BlackBerry 8703e to your  
computer and synchronizing with a compatible Personal Information  
Management (PIM) address book. See the BlackBerry Desktop Manager  
Online Help for details.  
Note:  
23  
   
Using the Calendar  
Adding an Appointment  
1. Click Calendar to display the calendar view, and then click the trackwheel.  
2. Click New.  
3. Type the appointment details.  
4. Click the trackwheel, and then click Save.  
Viewing and Editing Appointments  
1. Click Calendar to display the calendar view, and then click the trackwheel.  
2. Click the desired calendar view (View Week, View Month, or View Agenda).  
If you are in Month view, you will need to click on a specific day to view  
appointments for that day.  
Note:  
3. Select the appointment you wish to view or edit, click the trackwheel, and  
then click Open.  
If the selected item is a recurring appointment, select Open the series to edit  
all occurrences or Open this occurrence to edit only the selected occurrence.  
Note:  
4. Confirm or edit the information as needed. When you have finished, click  
the trackwheel and then click Save to save your changes.  
Going to Web Pages  
1. Click Internet Browser to display the browser, and then click the trackwheel.  
2. Click Go To.  
3. Type a Web address, click the trackwheel, and then click OK.  
To insert a period, press the Space key.  
Tips:  
To insert a slash mark (/), press the Shift key + the Space key.  
The Go To dialog box tracks the Web addresses that you type. To go to a  
Web page on the list, click the Web address and then click OK.  
24  
   
Setting a BlackBerry 8703e Password  
1. Click Options > Security Options.  
2. Click General Settings.  
3. Set the Password field to Enabled.  
4. Set the other security options and then click the trackwheel.  
5. Click Save.  
6. Type a password and then click the trackwheel.  
7. Retype the password.  
8. Click the trackwheel.  
Locking and Unlocking the BlackBerry 8703e  
To lock your BlackBerry 8703e:  
With a password set, on the Home screen, click Lock.  
To unlock your BlackBerry 8703e:  
On the Lock screen, roll the trackwheel. Click Unlock. Type your password.  
Press the Enter key ( ).  
When the BlackBerry 8703e is locked, you should be able to make an  
emergency call without dialing the emergency access number. Click  
Emergency Call. Click Yes.  
Note:  
Enabling Profiles  
Click Profiles to display the profiles page, click a notification profile, and  
then click Enable.  
To change the current notification profile quickly, select a profile and then  
press the Space key.  
Note:  
25  
     
Location Settings  
Your BlackBerry 8703e is equipped with a Location feature for use in connection  
with location-based services that may be available.  
The Location feature allows the network to detect your position. Turning Location  
off will hide your location from everyone except 911.  
Turning Location on will allow the network to detect your position using GPS  
technology, making some Sprint PCS applications and services easier to use.  
Turning Location off will disable the GPS location function for all purposes  
except 911, but will not hide your general location based on the cell site  
serving your call. No application or service may use your location without  
your request or permission. GPS-enhanced 911 is not available in all areas.  
Note:  
To enable your phone’s Location feature:  
1. Click Options, and then click Location Based Services.  
2. Click the trackwheel and click Change Option.  
3. Click Location ON, click the trackwheel, and then click Save.  
When the Location feature is on, the Home screen will display the  
icon.  
When Location is turned off, the  
icon will be displayed.  
26  
 
Using Bluetooth With Your BlackBerry 8703e  
Turning the Bluetooth Radio On or Off  
To turn on the Bluetooth® Radio:  
Click Options to display the BlackBerry 8703e options, and then click  
Bluetooth. Click the trackwheel. Click Enable Bluetooth.  
To turn off the Bluetooth radio:  
Click Options to display the BlackBerry 8703e options, and then click  
Bluetooth. Click the trackwheel. Click Disable Bluetooth.  
Pairing With Another Bluetooth-Enabled Device  
1. Click Options to display the BlackBerry 8703e options, click Bluetooth, and  
then click the trackwheel.  
2. Click Add Device.  
3. Click the name of a Bluetooth-enabled device.  
4. In the Enter passkey for <device name> field, type a passkey.  
5. Type the same passkey on the Bluetooth-enabled device with which you are  
pairing.  
Verify that the Bluetooth-enabled device that you want to pair with is in the  
correct mode for pairing.  
Notes:  
The names of the Bluetooth-enabled devices with which you have  
already paired appear in the list of paired Bluetooth-enabled devices.  
They do not appear in the list of Bluetooth-enabled devices that appears  
when you click Add Device.  
Using Your BlackBerry 8703e as a Modem  
The data capabilities of your BlackBerry 8703e allow you to use your data  
connection as a modem for your desktop or laptop PC. You’ll be able to send and  
receive email, browse the Internet, and access your company’s network anywhere  
on the Nationwide Sprint PCS Network.  
Setting Up a Data Connection With Your PC  
In order to use your BlackBerry 8703e as a modem, you’ll first need to load the  
Sprint PCS® Connection Manager Software on your PC, then use the USB cable to  
connect your BlackBerry 8703e to your PC.  
27  
   
To set up your device-to-PC data connection:  
1. From your computer’s traditional Internet connection, go to www.sprint.com/  
downloads, select your computer’s operating system, and download the  
“Sprint PCS Connection Manager for Phone as Modem/USB Cables.” (The  
software and drivers can be downloaded free of charge.)  
2. Double-click on the downloaded file and follow the onscreen instructions to  
install the Sprint PCS Connection Manager Software and drivers to your PC.  
When installing the software, in the “Custom Setup” window, select Install  
Blackberry Drivers in addition to the two default selections.  
Tip:  
3. Once the software has been fully installed, connect your BlackBerry 8703e  
to your PC using the supplied USB cable. (Your PC will detect the connection  
and a “Found New Hardware” icon may appear in your system tray.)  
Before using Sprint PCS Connection Manager with your BlackBerry 8703e,  
you must first install and connect with the BlackBerry Desktop Software  
page 15 for details.  
Note:  
4. Launch the Sprint PCS Connection Manager Software and click Go to  
connect.  
5. Once the connection is established, launch an Internet session, check your  
email, or do anything else you would do using a traditional data connection.  
6. When you’re ready to terminate the data connection, double-click on the  
Spring PCS Connection Manager icon in the system tray, then click Stop to  
end the session.  
7. Disconnect the USB cable from your BlackBerry 8703e and from your PC.  
While your data connection is active, incoming calls ring through and can be  
answered, interrupting the data session. During a call, the data session is  
suspended (you can’t access additional pages), but when the call is finished,  
you are returned to your active data session.  
Note:  
28  
Finding Help With Other Features  
To access a list of topics that are associated with the program that you are  
using, in a program, click the trackwheel and then click Help.  
To open the main list of topics for all programs, on any Help screen, click the  
trackwheel and then click Index.  
User Guide  
The user guide is only a few clicks away on your BlackBerry 8703e! To learn more  
about how to use your BlackBerry 8703e, click Help.  
In the menu on your BlackBerry 8703e, click Help to see help topics associated  
with the program that you are using.  
Additional Resources  
If you use the BlackBerry Internet Service, log in to your account using a desktop  
browser. (See “Logging In Using a Computer” on page 13 for more information.)  
On the menu bar, click Help to view the BlackBerry Internet Service Online Help for  
more information about email message troubleshooting.  
If you use the BlackBerry Desktop Software, on the menu bar, click Help to find  
the BlackBerry Desktop Software Online Help and the BlackBerry User Guide.  
29  
 
BlackBerry 8703e Basics and Shortcuts  
Navigating Screens  
Click Keyboard Lock. (Set a password  
for added security.)  
Lock the device/keyboard  
Unlock the device/keyboard  
Double-click the trackwheel.  
Move the cursor vertically or  
horizontally  
Roll the trackwheel. – or –  
Press  
and roll the trackwheel.  
Return to the previous screen  
Click an item  
Press the Escape button.  
Highlight the item and then click  
(press) the trackwheel.  
Press and hold  
trackwheel.  
and roll the  
Select multiple items  
Press and hold  
Escape button.  
and press the  
Switch between programs  
Go to the top of a screen  
Press  
Press  
.
.
Go to the bottom of a screen  
Turn the BlackBerry 8703e on or off  
Press and hold the Power button.  
Setting the Convenience Keys  
Your BlackBerry 8703e includes two Convenience keys – a front  
Convenience key located in the center of the device above the  
keyboard and a side Convenience key located on the left side of the  
device. These assignable keys allow you one-touch access to your  
selected programs.  
To program your Convenience keys:  
1. Click Options > Screen/Keyboard.  
2. Click Front Convenience Key Opens  
or Side Convenience Key Opens.  
3. Select the programs you want the  
keys to open, click the trackwheel,  
and then click Save.  
30  
     
Typing and Editing  
Capitalize a letter  
Press and hold the letter.  
Insert a period  
Press  
Press  
Press  
twice.  
Type the alternate character on a key  
Insert a symbol  
and press the key.  
.
Press and hold a letter and roll the  
trackwheel.  
Insert an accented character  
Select text  
Press  
and roll the trackwheel.  
Press and hold  
trackwheel.  
and roll the  
Select characters  
Press  
and click the trackwheel.  
Copy selected text  
Cut selected text  
– or –  
Click the trackwheel and click Copy.  
Press and . – or –  
Click the trackwheel and click Cut.  
Press  
and click the trackwheel.  
Paste selected text  
Cancel a selection  
– or –  
Click the trackwheel and click Paste.  
Press the Escape button.  
31  
 
Fields  
Press the Space key (  
) to change the value in a  
field.  
Press the Alt key ( ) to view all the values that are  
available in the selected field.  
On an option screen, you can also select an option and  
click the trackwheel. Click Change Option. Click a value.  
Menus  
Click the trackwheel to view the menu.  
On the menu, click standard menu items such as New,  
View, Edit, Delete, Save, Options, and Help. Additional  
menu items might appear depending on the item you  
have selected.  
Status Indicators  
roaming  
Alt mode on  
unread message  
filed message  
receiving data  
saved Web page  
message includes  
attachment  
transmitting data  
alarm set  
placed call  
missed call  
text (SMS)  
message  
voicemail message  
Bluetooth® on  
received call  
system is busy  
sent message  
notification LED  
Bluetooth  
connected  
message sending  
message not sent  
read message  
low battery LED  
wireless coverage  
LED  
Number mode on  
Shift mode on  
Bluetooth  
connection LED  
32  
     
Battery Status  
Full battery power  
Low battery power  
Charging  
Wireless Network Coverage  
You must be connected to the Nationwide Sprint PCS Network to begin using  
many of the features of your BlackBerry 8703e. To connect to or disconnect from  
the network, click Turn Wireless On/Turn Wireless Off.  
Indicators on the Home screen show the wireless coverage level for the area in  
which you are using your BlackBerry 8703e. A low level of wireless coverage  
might limit the use of some features, as shown in the chart below.  
Full wireless coverage  
No wireless coverage  
Wireless is turned off  
Emergency calls  
Text (SMS) messages  
Phone  
Email and PIN messages  
Browser  
High-speed data*  
*High-speed 1X EV (EVDO service) subject to availability.  
Contact Sprint Customer Service for more information.  
33  
   
Shortcuts  
Your BlackBerry 8703e offers a number of keyboard shortcuts to help make  
navigating your device easier and faster.  
Phone Shortcuts  
Open the phone screen or make a  
phone call  
Press  
Press  
.
.
End a call  
Press the Mute button on the top of  
your BlackBerry 8703e.  
Turn mute on or off during a call  
Turn speakerphone on or off during a  
call  
Press  
.
Change the volume during a call  
Dial a letter in a phone number  
Roll the trackwheel.  
Press and hold  
letter key.  
and then press the  
Open the contact list from the phone  
screen  
Press and hold  
.
Redial a number  
Press  
twice.  
Call voicemail access number  
Press and hold  
.
Press and hold an unassigned key  
and then enter a phone number.  
Assign speed dial to a number key  
Browser Shortcuts  
Go back one page  
Press the Escape button.  
Exit the browser  
Press and hold the Escape button.  
Search for a word on a page  
Open a selected link  
Press  
Press  
.
.
Switch between normal and full-screen  
view  
Press  
Press  
.
Go down one page  
.
34  
 
Go up one page  
Press  
Press  
+
.
Go to a specific Web page  
.
Message List Shortcuts  
Open a selected message  
Compose new message  
Reply to sender  
Press  
Press  
Press  
Press  
Press  
Press  
.
.
.
.
.
.
.
.
.
Reply to all  
Forward message  
Go to messages from the next day  
Go to messages from the previous day Press  
Go to the next unread message  
File a message  
Press  
Press  
Press  
Press  
View sent messages  
+
.
.
View received messages  
+
Calendar Shortcuts  
Go to the next day, week, or month  
Press  
.
Go to the previous day, week, or month Press  
.
.
Schedule an appointment  
Press  
Move the cursor horizontally in  
week view  
Press and hold  
trackwheel.  
and roll the  
and roll the  
Move the cursor vertically in  
month view  
Press and hold  
trackwheel.  
For the Calendar shortcuts to work in Day view, in the calendar options, set  
the Enable Quick Entry field to No.  
Note:  
35  
Frequently Asked Questions  
Why does my BlackBerry 8703e not turn on?  
The power might be off. Press the Power button on top of the device.  
The battery might not be charged. See “Charge the Battery” on page 5 for more  
information.  
Why does my BlackBerry 8703e not charge?  
A connection might not be complete. Check that all cables and plugs are fully  
inserted into ports and power outlets. See “Charge the Battery” on page 5 for  
more information.  
The battery might not be inserted properly. Remove and reinsert the battery.  
Verify that the connectors align. See “Insert the Battery” on page 4 for more  
information.  
If you connect your BlackBerry 8703e to your computer to charge (see below),  
verify that the computer is turned on. If you connect your device to the  
computer using a USB hub, the hub must be self powered to provide enough  
power to charge your device.  
Can I charge my BlackBerry 8703e by connecting it to my computer?  
If you have installed the BlackBerry Desktop Software or the BlackBerry Device  
Manager on your computer, you can connect your BlackBerry 8703e to the  
computer to charge the battery.  
1. Verify that the computer is turned on.  
2. Connect the smaller end of the USB cable to your BlackBerry 8703e.  
3. Connect the larger end of the USB cable to an available USB port on your  
computer.  
To find more help with connecting your BlackBerry 8703e to the computer,  
in the desktop software, click Help to view the BlackBerry Desktop Software  
Online Help.  
Note:  
Why can I not send or receive email messages?  
Verify that your BlackBerry 8703e is connected to the Nationwide Sprint PCS  
Network and that you are in a wireless coverage area. See “Connect to the  
36  
     
Verify that you have set up a supported email account for use with your  
information.  
If you are using the BlackBerry Internet Service, see the BlackBerry Internet  
Service Online Help for more information about email message troubleshooting.  
If you continue to be unable to send and receive messages, reset your  
BlackBerry 8703e by removing and reinserting the battery.  
To find more help with sending and receiving email messages, in the  
messages list, click the trackwheel. Click Help > Email Messages.  
Note:  
Can I integrate my BlackBerry 8703e with a corporate email account if I do not have  
access to a BlackBerry Enterprise Server?  
If you use Microsoft Outlook (Workgroup installation) with an email account on  
a Microsoft Exchange Server version 5.5 or later and your BlackBerry 8703e does  
not have access to a BlackBerry Enterprise Server, your system administrator  
might permit you to install the BlackBerry Desktop Redirector on your computer  
to integrate your device with your supported email account.  
To integrate your BlackBerry 8703e with a supported email account using the  
BlackBerry Desktop Redirector, when you install the BlackBerry Desktop  
Software, select BlackBerry Desktop Redirector as your message redirection  
information about installing the BlackBerry Desktop Software.  
Your computer must be on and the BlackBerry Desktop Redirector must be  
running to send and receive messages on your BlackBerry 8703e.  
Can I set up for email using both the BlackBerry Enterprise Server and BlackBerry  
Internet Service?  
If your wireless service permits email setup using more than one service, first  
complete the steps in “Setting Up for Email Using BlackBerry Enterprise Server”  
Contact Sprint Customer Service for more information about availability and the  
fees that might be associated with email setup using both BlackBerry Enterprise  
Server and BlackBerry Internet Service.  
How do I reset my BlackBerry 8703e?  
To reset your BlackBerry 8703e hardware and programs, remove and then  
reinsert the battery.  
37  
How do I clean the screen?  
Clean the screen and device using only a soft dry cloth. Do not use liquid, aerosol  
cleaners, or solvents on or near your BlackBerry 8703e. Disconnect any cables  
from the computer and unplug any charging accessories from the electrical  
outlet before cleaning.  
See the Safety and Product Information booklet for more information about  
caring for your BlackBerry 8703e.  
Note:  
Where can I buy accessories for my BlackBerry 8703e?  
You can buy approved accessories, including batteries and chargers, for your  
BlackBerry 8703e at Sprint Stores or online at:  
www.sprint.com – Click on the Wireless link under Personal, and then  
click Accessories.  
Use only those accessories approved by RIM. Using any accessories not  
approved by RIM for use with your BlackBerry 8703e may invalidate any  
approval or warranty applicable to your BlackBerry 8703e and may be  
dangerous.  
Note:  
Where can I download games and ring tones for my BlackBerry 8703e?  
Many third-party vendors offer games, ring tones, and other programs for  
your BlackBerry 8703e online. You can download new programs using your  
BlackBerry 8703e browser, or download them using your computer and load  
them onto your device using the Application Loader tool of the BlackBerry  
Desktop Software.  
For example, you can visit the following Web site using the browser on your  
BlackBerry 8703e: mobile.blackberry.com.  
Your use of third-party software shall be governed by and subject to you  
agreeing to the terms of separate software licenses, if any, for those  
products and services. Any third-party products or services that are provided  
with RIM’s products and services are provided “as-is.” RIM makes no  
representation, warranty, or guarantee whatsoever in relation to the third-  
party products and services even if RIM has been advised of the possibility of  
such damages or can anticipate such damages.  
Note:  
Why does the screen on my BlackBerry 8703e turn off?  
When you do not use your BlackBerry 8703e for a period of time, the screen  
turns off to conserve battery power. Roll the trackwheel or press any key to turn  
the screen on again.  
38  
 
BlackBerry Internet Service – Frequently Asked  
Questions  
How do I change or update the BlackBerry device I want to use with the BlackBerry  
Internet Service?  
The BlackBerry Internet Service is linked to your particular BlackBerry 8703e. If  
you switch BlackBerry devices, you can log in to the BlackBerry Internet Service  
Web site to update the device PIN that is associated with the BlackBerry Internet  
Service. See “Logging In Using a Computer” on page 13 for more information.  
See the BlackBerry Internet Service Online Help or contact Sprint for more  
information about changing or updating your BlackBerry device.  
Why can I not add a supported email address?  
Verify that the email account that is associated with the email address that you  
want to add supports POP3 or IMAP4. Contact your email provider for more  
information about the address types that you can add. See the BlackBerry  
Internet Service Online Help for more information about adding supported email  
addresses.  
When I add a supported email address, how does it work with the BlackBerry Internet  
Service?  
When you add a supported email account (up to 10) to the BlackBerry Internet  
Service, a link is established between the BlackBerry Internet Service and the  
email account that is associated with the email address you have added. This  
link allows you to send and receive email messages from your BlackBerry 8703e  
using the email account that you have added. Email messages continue to be  
delivered to the original email account as they were before you added the email  
account to the BlackBerry Internet Service. You also see email messages from  
the account that you have added in the message list on your BlackBerry device.  
Email messages that you read, file, or delete on your BlackBerry 8703e should be  
marked as read, filed, or deleted automatically in your email account. Changes  
that you make to email messages in your email account are not reflected on  
your BlackBerry 8703e. If you have a Microsoft Exchange or IBM Lotus Domino  
work email account, or an IMAP personal email account, email messages that  
you send from the BlackBerry 8703e are copied to the Sent Items folder in your  
supported email account. Likewise, email messages that you delete from the  
BlackBerry 8703e are copied to the Deleted Items folder.  
Depending on your email account type or mail implementation, wireless  
email reconciliation might not be available for your BlackBerry 8703e.  
Note:  
39  
 
To synchronize personal information management (PIM) data such as contacts,  
tasks, and appointments, you must install the BlackBerry Desktop Software. See  
Where Can I Find More Information?  
User Guide  
The user guide is only a few clicks away on your BlackBerry 8703e! To learn more  
about how to use your device, click Help.  
In the menu on your BlackBerry 8703e, click Help to see help topics associated  
with the program that you are using.  
Additional Resources  
If you use the BlackBerry Internet Service, log in to your account using a desktop  
browser. (See “Logging In Using a Computer” on page 13 for more information.)  
On the menu bar, click Help to view the BlackBerry Internet Service Online Help.  
If you use the BlackBerry Desktop Software, on the menu bar, click Help to find  
the BlackBerry Desktop Software Online Help and the BlackBerry User Guide.  
For additional BlackBerry help and troubleshooting information, visit:  
40  
 
Terms and Conditions of Services  
Thanks for choosing Sprint. These terms and conditions are part of  
your agreement with Sprint for PCS (CDMA) Services. Separate terms  
apply for any iDEN products or services.  
Please note these terms may not be the most current version. You  
can get a current version of the terms on our Web site at  
www.sprint.com or by requesting a copy from us at 1-888-211-4PCS.  
General. This agreement (Agreement”) covers the terms on which we  
agree to provide and you agree to accept any service or product we make  
available to you, including your wireless services, wireless devices, etc.  
(collectively “Services”). You accept this Agreement when you do any of the  
following: (a) provide your written or electronic signature; (b) accept  
through an oral or electronic statement; (c) attempt to or in any way use  
any of the Services; (d) pay for any Services; or (e) open any materials or  
package that says you are accepting when you open it. The Agreement  
includes the terms in this document together with the terms associated  
with the Services you select (as described in our marketing materials, e.g.,  
service plan brochures, or on our Website). You represent that you are at  
least 18 years old. In this document, we use the words “we,” “us,” “our” or  
“Sprint” to refer to Sprint Spectrum L.P. and its affiliates doing business as  
Sprint PCS.  
Agreement. We may change the Agreement at any time with notice. Any  
changes to the Agreement are effective when we publish them. If you use  
our Services or make any payment to us on or after the effective date of  
the changes, you accept the changes. If we change a material term of the  
Agreement and that change has a material adverse effect on you, you may  
terminate the Agreement without an Early Termination Fee by calling 1-  
888-567-5528 within 30 days after the changes go into effect. You  
understand and agree that taxes, Universal Service fees and other charges  
imposed by the government or based on government calculations may  
increase or decrease on a monthly basis, and that this paragraph does not  
apply to any increases in such taxes, Universal Service fees or other  
charges.  
41  
 
Activating Service. Before activation, we may check your credit and verify  
your identity. You must have and maintain satisfactory credit to receive  
and continue to receive Services. We may charge a nonrefundable  
activation fee, deposit, prepayment or other fee to establish or maintain  
Services.  
Term Commitments. Unless we specifically tell you otherwise, our service  
plans require that you maintain service for a minimum term (“Term Service  
Plan”), usually 1 or 2 years. After satisfying this minimum term, your service  
plan will continue on a month-to-month basis unless you have agreed to  
extend the term for additional period(s). Certain service, promotional or  
product offers may require that you agree to or extend a Term Service Plan.  
As discussed below, we may charge you an Early Termination Fee if you  
deactivate a Term Service Plan before the end of the term.  
Using Services. You agree to not use our Services in an unlawful,  
fraudulent or abusive manner. You may not resell or lease Services to  
anyone. Sprint is not responsible for any opinions, advice, statements,  
services applications or other information provided by third parties and  
accessible through our various Services, including the internet. Neither  
Sprint, its vendors or licensors guarantees the accuracy, completeness or  
usefulness of information that is obtained through these Services. You are  
responsible for evaluating such content.  
You are also responsible for any use of our Services through any wireless  
device on your account including, but not limited to, use by children or  
minors. We strongly recommend that you closely monitor any such usage.  
Changing Services. Changes to Services will generally be effective at the  
start of your next full invoicing cycle. In certain instances, the changes may  
take place sooner, in which case your invoice will reflect pro-rated charges.  
Certain changes may be conditioned upon payment of an Early  
Termination Fee or certain other charges.  
Termination of Services. Consistent with this Agreement: (a) we may  
terminate Services at any time with notice to you and, in certain instances,  
without notice; and (b) you may terminate Services at any time with prior  
notice to us. Except as otherwise provided in this Agreement, IF YOU  
TERMINATE YOUR TERM SERVICE PLAN EARLY, OR WE DO SO FOR GOOD  
CAUSE, YOU WILL BE REQUIRED TO PAY THE APPLICABLE EARLY  
42  
TERMINATION FEE ASSOCIATED WITH YOUR SERVICES. We will not charge  
an Early Termination Fee for deactivations consistent with our Return  
Policy or for service plans being provided on a month-to-month basis. If  
any Services are terminated before the end of your current invoicing cycle,  
we will not prorate charges to the date of termination, and you will not  
receive a credit or refund for any unused Services.  
Wireless Devices, Numbers & E-mail Addresses. We did not  
manufacture your wireless device and we are not responsible for any  
defects or for the acts or omissions of the manufacturer. The only  
warranties on your device are any limited warranties extended by the  
manufacturer directly to you or passed on to you through us. Your device  
may not accept Services directly from any other carrier. You do not have  
any rights to any number, e-mail address or other identifier we may assign  
to your device or account; you may not modify, change or transfer any of  
these except as we allow or as allowed for by law. In certain instances, you  
may transfer your number from another carrier to us, or from us to  
another carrier. We do not guarantee that transfers to or from us will be  
successful. If you transfer your number away from us, the terms of this  
Agreement (e.g., Early Termination Fee, etc.) still apply. If a transfer to  
Sprint is not successful, you will be responsible for any discounts provided  
to you with the purchase of your device. See our printed in-store materials or  
visit www.sprint.com for additional important information on number  
transfers.  
Coverage. Available coverage areas for Services are generally identified in  
our mapping brochures and at www.sprint.com. This may include coverage  
on our digital network (the “Nationwide Sprint PCS Network”) as well as  
coverage we make available to you through agreements with other  
carriers (“off network” or “roaming” coverage).  
All coverage maps are high level representations of outdoor coverage and  
there are gaps in coverage within areas shown as covered on the maps.  
Coverage is not available everywhere, nor can we guarantee you will receive  
coverage at all times, or without interruptions or delays (e.g., dropped calls,  
blocked calls, etc.) in the coverage areas we identify. Actual coverage and  
quality of Services may be affected by conditions within or beyond our  
control, including network problems, software, signal strength, your  
equipment, structures (including buildings in which you may be located),  
atmospheric, geographic, or topographic conditions.  
43  
Roaming Coverage. You are roaming anytime your phone indicates that  
you are roaming. Roaming coverage is only available with certain devices  
and, unless included as part of your Services, will result in additional  
charges. Roaming calls placed “manually” (through an operator or with a  
credit card) will always incur separate and additional charges. Depending  
on your phone settings, you may automatically roam if there is a gap or  
interruption in coverage within the Nationwide Sprint PCS Network  
coverage area and roaming coverage areas. See your phone guide for how  
to adjust phone settings. Certain features and services may not be  
available in roaming coverage areas (including Sprint PCS Vision, voicemail,  
call waiting, call forwarding, etc.).  
Charges. Carefully review the terms of your Services. You will be assessed  
charges based on the terms of your Services including, without limitation,  
monthly recurring charges and charges based on actual usage (e.g.,  
charges for long distance, roaming, call forwarding, directory assistance,  
etc.). Airtime and other time based usage charges are calculated from  
when your device first initiates contact with a network until the network  
connection is broken, whether or not you were actually successful in  
connecting to the intended destination. However, you will not be charged  
for voice calls that ring and do not pick up, or if you get a busy signal. For  
voice calls received by your device, you are charged from the time shortly  
before the phone starts ringing until the call is terminated. You are  
charged for an entire voice call based on the time period in which the call is  
initiated. Partial minutes of use are rounded up to the next minute.  
Sprint PCS Vision Charges. Vision usage is measured in bytes, not in  
minutes. Bytes are rounded up to kilobytes. Usage rounding occurs at the  
top of each clock hour while in a session and at the end of each session and  
is then charged to you based on the terms of your Services. Depending on  
your Services, usage may be charged against an allowance or on a fixed  
price per kilobyte. Usage charges may be rounded up to the next cent at  
monthly or other intervals. In certain instances, you may not know that  
your session has not ended. As long as your device is connected to our  
network, you will incur data usage charges. You will be charged for all data  
directed to the internet address (or “IP address”) assigned to your device,  
regardless of who initiates the activity or whether your device actually  
receives the data. This includes, but is not limited to, the amount of data  
associated with the particular information/item (e.g. game, ringer, email,  
44  
etc.), additional data used in accessing, transporting and routing this  
information/item on our network, data from partial or interrupted  
downloads, re-sent data, and data associated with unsuccessful attempts  
to reach Websites or use applications. Based on these and a number of  
other factors (e.g., the specific application, network performance, etc.)  
data used and charged to you will vary widely, even for the same activity.  
Estimates of data usage – for example, the size of downloadable files – will  
not be accurate or a reliable predictor of actual usage. Your invoice will not  
separately identify the number of kilobytes attributable to your use of  
specific sites, sessions or services.  
Taxes and Surcharges. We invoice you for taxes, fees and other charges  
levied by or remitted directly to federal, state, local or foreign governments  
including, without limitation, sales, gross receipts, Universal Service, use,  
and excise taxes. If you claim any tax exemption, you must provide us with  
a valid tax-exempt document. Tax exemptions are not applied  
retroactively. We also invoice you for surcharges that we collect and keep  
to pay for the costs of complying with government programs such as  
number pooling and portability, and Enhanced 911 service; these charges  
are not the taxes nor government imposed assessments.  
Invoicing & Payment. Invoicing cycles and dates may change from time  
to time. Monthly recurring and related charges for Services are generally  
invoiced one invoicing cycle in advance. Other charges are invoiced soon  
after they are incurred. Most usage is generally applied to the invoicing  
cycle in which they are incurred, but in some instances may be applied to  
subsequent invoicing cycles. You are responsible for all charges associated  
with any device activated on your account, regardless of who used the  
device. You must pay all charges by the due date on the invoice. Past due  
amounts accrue late charges until paid at the rate of 5% per month or at the  
highest rate allowed by law and may result in immediate suspension of your  
account. If you agree to any auto-payment option through banking or  
credit account, we may initiate payment from the account for all amounts  
we invoice you without additional authorization or notice. Based on your  
credit or payment history, we may require certain forms of guaranteed  
payment as a condition of maintaining Services. If we invoice you for  
amounts on behalf of a third-party, payments received are first applied to  
amounts due to us. You may be charged additional fees for certain  
methods of payment and for payments denied by a financial institution.  
45  
Acceptance of payments (even if marked “paid in full”) does not waive our  
right to collect all amounts that you owe us.  
Disputed Charges. Disputes concerning any charges invoiced must be  
raised within 60 days of the date of the invoice. You accept all charges not  
disputed in this time period. Disputes can only be made by calling or  
writing us as directed on your invoice.  
Account Spending Limit & Deposits. We may impose an account  
spending limit (ASL) on any account without notice. We will notify you of  
an ASL based on your credit or payment history and may reduce the ASL at  
any time with prior notice. An ASL should not be relied on to manage  
usage on your account. We may suspend an account without prior notice  
when the account balance reaches the ASL, even if the account is not past  
due. Services can be restored upon payment of an amount that brings the  
account balance below the ASL and any past due amounts. If we require a  
deposit for you to establish or maintain an account, we will hold the  
deposit as partial guarantee of payment for Services. We may change the  
deposit amount at any time with notice for good reason. Except as we  
allow, a deposit may not be used to pay any invoice or delay payment. The  
deposit amount, the length of time we hold the deposit and changes to  
the deposit amount are determined based on your credit and payment  
history. The rate of interest, if any, on the deposit is subject to change. We  
may mix deposits with our other funds. If your account is terminated for  
any reason, we may without notice apply your deposit to any outstanding  
charges. We may send any remaining deposit amounts to your last known  
address within 75 days after account termination. If the funds are returned  
to us, you may claim these funds for one year from the date of return. Any  
money held during this one-year period will not accrue interest for your  
benefit and are subject to a servicing fee charged against the balance. You  
forfeit any portion of the money left after the one-year period.  
Other Sprint PCS Vision Terms. You will not receive voice calls while  
using Vision. Vision is not available for use with server devices or host  
computer applications, other systems that drive continuous heavy traffic  
or data sessions, or as substitutes for private lines or frame relay  
connections. Unlimited Vision plans/options may not be used with Sprint  
PCS phones or smart phones being used as a modem in connection with  
other equipment (e.g., computers, etc.) through use of connection kits or  
46  
other phone-to-computer/PDA accessories, or Bluetooth or other wireless  
technology. We may terminate services without notice for any misuse. You  
may have access to certain games, ringers, screen savers and other items  
on our Vision site (“Premium Services”) that are available for an additional  
charge. You will be billed for Premium Service purchases on your Sprint PCS  
invoice based on the charges as specified at purchase. Subject to the terms  
of the content purchased, we may delete premium and non-premium  
items downloaded to any storage areas we may provide, including any  
pictures, games and other content. We may limit the amount of Premium  
Services you may purchase in a specific timeframe (month, week, day, or  
other time period).  
Voice Command. Calls to 911 or similar emergency numbers cannot be  
placed through the Voice Command feature. See our printed in-store  
materials or visit www.sprint.com for additional important information on  
this option.  
Wireless Web. Wireless Web Services may be available depending on  
your device and Service plan/option. This is not a Vision service. Usage is  
calculated on minutes used and generally deducts from your Service plan  
additional important information on this option.  
Lost or Stolen Equipment. If your device is lost or stolen, please notify us  
immediately by calling 1-888-211-4PCS. You are responsible for all charges  
incurred before you notify us of the loss or theft. You agree to cooperate  
reasonably with us in investigating suspected unlawful or fraudulent use.  
Messaging. You may incur charges in accessing, sending or receiving  
messages on your device. We may impose limits on the number of  
voicemail, text, email or other messages that can be retained through your  
account. Indicators of messages on your device, including mailbox icons,  
may not always provide an up to date indication of new messages and you  
may at times need to manually reset or clear your mailbox indicator.  
Legitimate messages may be interrupted by software aimed at prevention  
of SPAM or similar messages.  
Caller ID. If you do not want people you call to receive the number  
assigned to your phone, call us at 1-888-211-4PCS for information about  
automatic Caller ID blocking. The number assigned to your phone can be  
47  
blocked on a per-call basis by dialing *67 + Destination Number + TALK (or  
similar key). Caller ID blocking is not available when using Vision or  
Wireless Web services.  
TTY Access. A TTY (also known as TDD or Text Telephone) is a  
telecommunications device that allows people who are deaf or hard of  
hearing, or who have speech or language disabilities, to communicate by  
telephone. TTY doesn't work with all devices. If you have a TTY-capable  
device, it may not function effectively, or at all, when attempting 911 calls  
and should not be relied on for such calls.  
Disclaimer of Warranties. WE MAKE NO REPRESENTATIONS OF  
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT  
ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY OR  
FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES OR  
WIRELESS DEVICE. WE DO NOT PROMISE UNINTERRUPTED OR ERROR-FREE  
SERVICES AND YOU AGREE TO HOLD US HARMLESS FOR ALL SUCH  
PROBLEMS.  
Limitation of Liability. Neither we nor our vendors, suppliers or licensors  
are liable for any damages arising out of or in connection with any: (a) act  
or omission by your, or another person or company; (b) providing or failing  
to provide Services, including deficiencies or problems with your wireless  
device, our network coverage or Services (e.g., dropped, blocked,  
interrupted calls/messages, etc.); (c) traffic or other accidents, or any  
health-related claims allegedly arising from the use of Services, any  
wireless devices or related accessories; (d) content or information accessed  
while using our Services, such as through the internet; (e) interruption or  
failure in accessing or attempting to access emergency services from your  
phone, including through 911, E911 or otherwise; or (f) events due to  
factors beyond our control, including acts of God (including, without  
limitation, weather-related phenomena, fire or earthquake), war, riot,  
strike, or orders of governmental authority. In the event we are found to be  
responsible to you for monetary damages relating to the Services (including  
wireless devices), you agree that any such damages will not exceed the pro-  
rated monthly recurring charge for your Services during the affected period.  
NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO  
CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL,  
48  
PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING  
OUT OF OR IN CONNECTION WITH PROVIDING OR FAILING TO PROVIDE  
SERVICES, PHONES OR OTHER EQUIPMENT USED IN CONNECTION WITH  
THE SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF  
BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. THIS  
SECTION SURVIVES TERMINATION OF THIS AGREEMENT.  
MANDATORY ARBITRATION OF DISPUTES. INSTEAD OF SUING IN  
COURT, YOU AND SPRINT AGREE TO ARBITRATE ANY AND ALL CLAIMS,  
CONTROVERSIES OR DISPUTES AGAINST EACH OTHER ARISING OUT OF OR  
RELATING TO THIS AGREEMEN, INCLUDING, WITHOUT LIMITATION, THE  
SERVICES, ANY PHONES/EQUIPMENT, OR ADVERTISING, EVEN IF IT ARISES  
AFTER YOUR SERVICES HAVE TERMINATED, AND INCLUDING CLAIMS YOU  
MAY BRING AGAINST SPRINT'S EMPLOYEES, AGENTS, AFFILIATES OR OTHER  
REPRESENTATIVES, OR THAT SPRINT MAY BRING AGAINST YOU (“CLAIMS”).  
THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT AND ITS  
PROVISIONS, NOT STATE LAW, GOVERN ALL QUESTIONS OF WHETHER A  
CLAIM IS SUBJECT TO ARBITRATION. THIS PROVISION DOES NOT PREVENT  
EITHER YOU OR SPRINT FROM BRINGING APPROPRIATE CLAIMS IN SMALL  
CLAIMS COURT, BEFORE THE FEDERAL COMMUNICATIONS COMMISSION  
OR A STATE PUBLIC UTILITIES COMMISSION.  
YOU AND SPRINT FURTHER AGREE THAT NEITHER SPRINT NOR YOU WILL  
JOIN ANY CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY IN A  
LAWSUIT, ARBITRATION OR OTHER PROCEEDING; THAT NO CLAIM EITHER  
SPRINT OR YOU HAS AGAINST THE OTHER SHALL BE RESOLVED ON A  
CLASS-WIDE BASIS; AND THAT NEITHER SPRINT NOR YOU WILL ASSERT A  
CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE. IF  
FOR ANY REASON THIS ARBITRATION PROVISION DOES NOT APPLY TO A  
CLAIM, WE AGREE TO WAIVE TRIAL BY JURY.  
A single arbitrator engaged in the practice of law will conduct the  
arbitration. The arbitration will be filed with and the arbitrator will be  
selected according to the rules of either JAMS or the National Arbitration  
Forum (“NAF”), or, alternatively, as we may mutually agree. We agree to act  
in good faith in selecting an arbitrator. The arbitration will be conducted by  
and under the then-applicable rules of JAMS or NAF, wherever the  
arbitration is filed or, if the arbitrator is chosen by mutual agreement of  
the parties, the then-applicable rules of JAMS will apply unless the parties  
agree otherwise. All expedited procedures prescribed by the applicable  
49  
rules will apply. We agree to pay our respective arbitration costs, except as  
otherwise required by rules of JAMS or NAF, as applicable, but the  
arbitrator can apportion these costs as appropriate. The arbitrator's  
decision and award is final and binding, and judgment on the award may  
be entered in any court with jurisdiction.  
If any party files a judicial or administrative action asserting a claim that is  
subject to arbitration and another party successfully stays such action or  
compels arbitration, the party filing that action must pay the other party's  
costs and expenses incurred in seeking such stay or compelling arbitration,  
including attorneys' fees.  
If any portion of this Mandatory Arbitration of Disputes section is  
determined to be invalid or unenforceable, the remainder of the Section  
remains in full force and effect.  
Miscellaneous. You may notify us by calling us at 1-888-211-4PCS, or use  
that number to get our current address for written notice. We may send  
you notice to your last known address in our invoicing records, or by calling  
leaving you a voice message on your wireless device or home phone.  
Properly addressed written notice is effective three days after deposit in  
the U.S. mail, postage prepaid. This Agreement is governed by and must be  
construed under federal law and the laws of the State of Kansas, without  
regard to choice of law principles. If either of us waives or fails to enforce  
any requirement under this Agreement in any one instance, that does not  
waive our right to later enforce that requirement. If any part of this  
Agreement is held invalid or unenforceable, the rest of this Agreement  
remains in full force and effect. Section headings are for descriptive, non-  
interpretive purposes only. You may not assign this Agreement to any  
other person or entity without our prior written approval. This Agreement  
(including any referenced documents and attachments) makes up the  
entire agreement between us and replaces all prior written or spoken  
agreements.  
50  

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