Zebra Technologies 11280100200 User Manual

®
Zebra  
Xi4™/RXi4™  
User Guide  
P1009874-002  
Declaration of Conformity  
3
Declaration of Conformity  
We have determined that the Zebra printers identified as the  
Xi4™ Series  
110Xi4™, R110Xi4™, 140Xi4™, 170Xi4™, 220Xi4™  
manufactured by:  
Zebra Technologies Corporation  
333 Corporate Woods Parkway  
Vernon Hills, Illinois 60061-3109 U.S.A.  
Have been shown to comply with the applicable technical standards of the FCC  
For Home, Office, Commercial, and Industrial use  
If no unauthorized change is made in the equipment,  
and if the equipment is properly maintained and operated.  
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Declaration of Conformity  
Compliance Information  
4
Compliance Information  
FCC Compliance Statement  
This device complies with Part 15 rules. Operation is subject to the following two conditions:  
1. This device may not cause harmful interference, and  
2. This device must accept any interference received, including interference that may cause  
undesired operation.  
The user is cautioned that any changes or modifications not expressly approved by Zebra  
Technologies Corporation could void the user’s authority to operate the equipment. To ensure  
compliance, this printer must be used with Shielded Communication Cables.  
FCC Radiation Exposure Statement  
(for printers with RFID encoders)  
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled  
environment. This equipment should be installed and operated with minimum distance 20cm  
between the radiator and your body.  
This transmitter must not be co-located or operating in conjunction with any other antenna or  
transmitter.  
Canadian DOC Compliance Statement  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  
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Contents  
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Contents  
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Contents  
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P1009874-002  
About This Document  
Who Should Use This Document  
10  
Who Should Use This Document  
This User Guide is intended for use by any person who needs to perform routine maintenance,  
upgrade, or troubleshoot problems with the printer.  
How This Document Is Organized  
The User Guide is set up as follows:  
Section  
Description  
This section provides the tasks that you must  
complete and the issues that you must consider  
This section provides information about errors that  
you might need to troubleshoot. Assorted  
The glossary provides a list of common terms.  
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About This Document  
7
Contacts  
Contacts  
Technical Support via the Internet is available 24 hours per day, 365 days per year.  
Web Site: www.zebra.com  
E-mail Back Technical Library:  
E-mail address: emb@zebra.com  
Subject line: Emaillist  
Self Service Knowledge Base: www.zebra.com/knowledgebase  
Online Case Registration: www.zebra.com/techrequest  
Which Department  
Do You Need?  
Europe, Middle East,  
and Africa  
Asia Pacific  
and India  
The Americas  
Regional Headquarters Zebra Technologies Corporation  
475 Half Day Road, Suite 500  
Zebra Technologies Europe Limited Zebra Technologies Asia  
Dukes Meadow  
Pacific Pte. Ltd.  
Lincolnshire, IL 60069 USA  
Millboard Road  
Bourne End  
Buckinghamshire, SL8 5XF  
United Kingdom  
120 Robinson Road  
#06-01 Parakou Building  
Singapore 068913  
T: +1 847 634 6700  
Toll-free +1 866 230 9494  
F: +1 847 913 8766  
T: + 65 6858 0722  
F: +65 6885 0838  
T: +44 (0) 1628 556000  
F: +44 (0) 1628 556001  
Technical Support  
T: +1 877 ASK ZEBRA (275 9327)  
F: +1 847 913 2578  
T: +44 (0) 1628 556039  
F: +44 (0) 1628 556003  
T: +65 6858 0722  
F: +65 6885 0838  
For questions on the  
operation of Zebra  
equipment and software,  
please call your distributor.  
For additional assistance,  
contact us.  
All other areas:  
Kiosk printers:  
T: +1 866 322 5202  
E: kiosksupport@zebra.com  
Please have your model and  
serial numbers available.  
Repair Service  
Department  
T: +1 877 ASK ZEBRA (275 9327)  
F: +1 847 821 1797  
T: +44 (0) 1772 693069  
F: +44 (0) 1772 693046  
T: +65 6858 0722  
F: +65 6885 0838  
New requests: ukrma@zebra.com  
Status updates:  
All other areas:  
For back-to-base service and  
repair.  
To request a repair in the U.S.,  
Technical Training  
Department  
T: +1 847 793 6868  
T: +1 847 793 6864  
F: +1 847 913 2578  
T: +44 (0) 1628 556000  
F: +44 (0) 1628 556001  
T: + 65 6858 0722  
F: +65 6885 0838  
All other areas:  
For Zebra product training  
courses.  
Inquiry Department  
T: +1 877 ASK ZEBRA (275 9327)  
T: +44 (0) 1628 556037  
F: +44 (0) 1628 556005  
All other areas:  
For product literature and  
distributor and dealer  
information.  
Customer Service  
Department (US)  
T: +1 877 ASK ZEBRA (275 9327)  
T: +44 (0) 1628 556032  
F: +44 (0) 1628 556001  
T: +65 6858 0722  
F: +65 6885 0836  
All other areas:  
Internal Sales  
Department (UK)  
For printers, parts, media,  
and ribbon, please call your  
distributor or contact us.  
Key:  
T: Telephone  
F: Facsimile  
E: E-mail  
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About This Document  
Document Conventions  
8
Document Conventions  
The following conventions are used throughout this document to convey certain information.  
Alternate Color (online only) Cross-references contain hot links to other sections in this  
guide. If you are viewing this guide online in .pdf format, you can click the cross-reference  
(blue text) to jump directly to its location.  
LCD Display Examples Text from a printer’s Liquid Crystal Display (LCD) appears in  
Bubbledot ICGfont.  
Command Line Examples Command line examples appear in CourierNew font. For  
example, type ZToolsto get to the Post-Install scripts in the bindirectory.  
Files and Directories File names and directories appear in Courier Newfont. For  
example, the Zebra<version number>.tarfile and the /root directory.  
Icons Used  
Identifies features that are available in printers with firmware version X60.15.x, X50.15.x, or  
later.  
Caution • Warns you of the potential for electrostatic discharge.  
Caution • Warns you of a potential electric shock situation.  
Caution • Warns you of a situation where excessive heat could cause a burn.  
Caution • Advises you that failure to take or avoid a specific action could result in physical  
harm to you.  
Caution • (No icon) Advises you that failure to take or avoid a specific action could result in  
physical harm to the hardware.  
Important • Advises you of information that is essential to complete a task.  
Note • Indicates neutral or positive information that emphasizes or supplements important  
points of the main text.  
Example • Provides an example, often a scenario, to better clarify a section of text.  
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About This Document  
Document Conventions  
9
Illustration Callouts Callouts are used when an illustration contains information that needs  
to be labeled and described. A table that contains the labels and descriptions follows the  
graphic. Figure 1 provides an example.  
Figure 1 • Sample Figure with Callouts  
3
2
1
Clear plastic RF card cover  
(not used on all printers)  
Screw  
1
2
3
Wireless radio card  
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Notes • ___________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
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Introduction  
Printer Components  
16  
Printer Components  
Figure 2 shows the standard components inside the media compartment of your printer.  
Depending on the printer model and the installed options, your printer may look slightly  
different. Familiarize yourself with these components before continuing with the printer setup  
procedure.  
Figure 2 • Printer Components  
3
4
5
6
A
B
2
7
8
9
1
C
7
8
Platen roller  
Media supply guide*  
Media supply hanger*  
Media spindle*  
1
2
3
4
7
8
9
A
Control panel  
Printhead assembly  
Printhead-open lever  
Used in 110Xi4/R110Xi4 200 dpi and  
300 dpi models.  
Ribbon take-up spindle  
Ribbon supply spindle  
Used in 110Xi4/R110Xi4 600 dpi models.  
Used in all other Xi4 models.  
5
6
B
C
* Determined by printer model. See A, B, or C.  
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Introduction  
Control Panel  
17  
Control Panel  
All controls and indicators for the printer are located on the control panel (Figure 3).  
• The control panel Liquid Crystal Display (LCD) shows the operating status and printer  
parameters.  
• The control panel buttons are used to control the printer operations and to set parameters.  
• The control panel lights (LEDs) show the printer’s operating status or indicate which  
control panel buttons are active.  
Figure 3 • Location of Control Panel Buttons and Lights  
1
2
3
4
5
9
6
7
10  
11  
8
12  
13  
14  
Power light  
PAUSE light  
Error light  
On when the printer is on.  
1
2
3
On when the printer is paused.  
Off  
Blinking  
Normal operation—no printer errors.  
A printer error exists. Check the LCD for more  
information.  
Data light  
Off  
Normal operation. No data being received or  
processed.  
4
On  
The printer is processing data or is printing. No data is  
being received.  
Blinking quickly  
The printer is receiving data from or sending status  
information to the host computer.  
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Introduction  
Control Panel  
18  
LCD  
The control panel LCD functions differently in different printer modes.  
5
• In Operating mode, the LCD displays the printer’s status, sometimes in  
conjunction with a control panel light.  
• In Pause mode, the printer stops printing temporarily.  
• In Setup mode, you can use the control panel LCD to view or modify printer  
• In Error mode, the LCD may display an alert or error message (see LCD Error  
PLUS (+)  
Changes the parameter values. Common uses are to increase a value, to answer  
“yes,” to scroll through choices, or to change values while entering the printer  
password.  
6
PREVIOUS  
When in Setup mode, scrolls the LCD to the previous parameter. Press and hold to  
scroll quickly.  
Changes the parameter values. Common uses are to decrease a value, to answer  
“no,” to scroll through choices, or to change the cursor position while entering the  
printer password.  
7
8
MINUS (-)  
SETUP/EXIT  
NEXT/SAVE  
Enters and exits Setup mode.  
9
10  
• When in Setup mode, scrolls the LCD to the next parameter. Press and hold to  
scroll quickly.  
• When exiting Setup mode, saves any changes that you made in the configuration  
and calibration sequence.  
CALIBRATE  
Calibrates the printer for the following:  
11  
• Media length  
• Media type (continuous or non-continuous)  
• Print method (direct thermal or thermal transfer)  
• Sensor values  
PAUSE  
FEED  
Starts or stops printer operation, or removes error messages and clears the LCD.  
• If the printer is idle, it enters Pause mode immediately.  
• If the printer is printing, the label is completed before the printer pauses.  
Forces the printer to feed one blank label each time the button is pressed.  
• If the printer is idle or paused, the label is fed immediately.  
• If the printer is printing, the label is fed after printing finishes.  
Cancels print jobs when the printer is paused.  
12  
13  
14  
CANCEL  
Pressing CANCEL once has these effects:  
• Cancels the label format that is currently printing.  
• If no label format is printing, the next one to be printed is canceled.  
• If no label formats are waiting to be printed, CANCEL is ignored.  
Pressing and holding CANCEL clears the printer’s entire label format memory,.  
When the formats are cleared, the DATA light turns off.  
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2
Printer Setup  
This section provides the tasks that you must complete and the issues that you must consider  
before you load and configure your printer.  
Contents  
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Printer Setup  
Before You Begin  
20  
Before You Begin  
Review this checklist, and resolve any issues before you set up or use your printer.  
Unpack and Inspect the Printer Have you unpacked the printer and inspected it for  
damage? If you have not, see Unpack and Inspect the Printer on page 21.  
Select a Site Have you selected an appropriate location for the printer? If you have not,  
Connect to a Data Source Have you determined how the printer will connect to a  
data source (usually a computer)? For more information, see Select a Data  
Attach a Power Cord Do you have the correct power cord for your printer? If you are  
unsure, see Power Cord Specifications on page 29. To attach the power cord and connect  
the printer to a power source, see Connect the Printer to a Power Source on page 28.  
Select Media Do you have the correct media for your application? If you are unsure,  
Select Ribbon Do you need to use ribbon, and is the appropriate ribbon available, if  
needed? If you are unsure, see Ribbon Overview on page 33.  
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Printer Setup  
Handling the Printer  
21  
Handling the Printer  
This section describes how to handle your printer.  
Unpack and Inspect the Printer  
When you receive the printer, immediately unpack it and inspect for shipping damage.  
• Save all packing materials.  
• Check all exterior surfaces for damage.  
• Raise the media door, and inspect the media compartment for damage to components.  
If you discover shipping damage upon inspection:  
• Immediately notify the shipping company and file a damage report.  
• Keep all packaging material for shipping company inspection.  
• Notify your authorized Zebra reseller  
Important • Zebra Technologies Corporation is not responsible for any damage incurred  
during the shipment of the equipment and will not repair this damage under warranty.  
Store the Printer  
If you are not placing the printer into immediate operation, repackage it using the original  
packing materials. You may store the printer under the conditions shown in Table 1.  
Table 1 • Storage Temperature and Humidity  
Temperature  
Relative Humidity  
–40°F to 140°F (–40° to 60°C)  
5% to 85% non-condensing  
Ship the Printer  
If you must ship the printer:  
• Turn off (O) the printer, and disconnect all cables.  
• Remove any media, ribbon, or loose objects from the printer interior.  
• Close the printhead.  
• Carefully pack the printer into the original container or a suitable alternate container to  
avoid damage during transit. A shipping container can be purchased from Zebra if the  
original packaging has been lost or destroyed.  
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Printer Setup  
Select a Site for the Printer  
22  
Select a Site for the Printer  
Consider the following when selecting an appropriate location for your printer.  
Select a Surface  
Select a solid, level surface of sufficient size and strength to accommodate the printer and  
other equipment (such as a computer), if necessary. The choices include a table, countertop,  
desk, or cart. For the printer’s weight and dimensions, see General Specifications on page 166.  
Provide Proper Operating Conditions  
This printer is designed to function in a wide range of environmental and electrical conditions,  
including a warehouse or factory floor. For more information on the required conditions, see  
Table 2 shows the temperature and relative humidity requirements for the printer when it is  
operating.  
Table 2 • Operating Temperature and Humidity  
Mode  
Temperature  
Relative Humidity  
Thermal Transfer  
Direct Thermal  
41° to 105°F (5° to 40°C)  
32° to 105°F (0° to 40°C)  
20 to 85% non-condensing.  
20 to 85% non-condensing  
Allow Proper Space  
The printer should have enough space around it for you to be able to open the media door. To  
allow for proper ventilation and cooling, leave open space on all sides of the printer.  
Caution • Do not place any padding or cushioning material behind or under the printer  
because this restricts air flow and could cause the printer to overheat.  
Provide a Data Source  
If the printer will be located away from the data source (such as a computer), the selected site  
must provide the appropriate connections to that data source. For more information on the  
types of communication interfaces and their limitations, see Select a Data Communication  
Provide a Power Source  
Place the printer within a short distance of a power outlet that is easily accessible.  
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Printer Setup  
Select a Data Communication Interface  
23  
Select a Data Communication Interface  
Table 3 provides basic information about data communication interfaces that you can use to  
connect your printer to a computer. You may send label formats to the printer through any data  
communication interface that is available. Select an interface that is supported by both your  
printer and your computer or your Local Area Network (LAN).  
Table 3 also shows how to connect the different types of data cables to your printer and  
computer. The connectors on the back of your computer may be in different locations than on  
the sample computer shown in this section.  
Caution • Ensure that the printer power is off (O) before connecting data communications  
cables. Connecting a data communications cable while the power is on (I) may damage the  
printer.  
Table 3 • Data Communication Interfaces  
Standard or  
Description  
Optional  
Interface  
RS-232 Serial  
Standard  
Limitations and Requirements  
• Maximum cable length of 50 ft (15.24 m).  
You may need to change printer parameters to match the host  
computer.  
You need to use a null-modem adaptor to connect to the printer  
if using a standard modem cable.  
Connections and Configuration The baud rate, number of  
data and stop bits, the parity, and the XON/XOFF or DTR control  
must match those of the host computer. See Standard Control  
Panel Parameters on page 91 to view or change these parameters.  
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Printer Setup  
Select a Data Communication Interface  
24  
Table 3 • Data Communication Interfaces (Continued)  
Standard or  
Optional  
Interface  
Description  
IEEE 1284  
Standard  
Limitations and Requirements  
Bidirectional Parallel  
• Maximum cable length of 10 ft (3 m).  
• Recommended cable length of 6 ft (1.83 m).  
• No printer parameter changes required to match the host  
computer.  
Connections and Configuration No additional  
configuration is necessary. An Ethernet print server (if installed)  
takes up or covers this port on the printer.  
USB  
Standard  
Limitations and Requirements  
• Maximum cable length of 16.4 ft (5 m).  
• No printer parameter changes required to match the host  
computer.  
Connections and Configuration No additional  
configuration is necessary.  
Caution • Be careful not to plug the USB cable into the wired  
Ethernet print server connector on the printer because doing so  
will damage the connector.  
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Printer Setup  
Select a Data Communication Interface  
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Table 3 • Data Communication Interfaces (Continued)  
Standard or  
Optional  
Interface  
Description  
Twinax/Coax  
Optional  
Limitations and Requirements  
• Acts as an EBCDIC to ASCII converter.  
• Allows for the ability to communicate with the printer in an  
®
®
IBM AS/400 environment.  
Connections and Configuration No additional  
configuration is necessary. To purchase this option, contact your  
authorized Zebra reseller.  
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Printer Setup  
Select a Data Communication Interface  
26  
Table 3 • Data Communication Interfaces (Continued)  
Standard or  
Optional  
Interface  
Description  
Internal wired  
Standard  
Limitations and Requirements  
Ethernet print server  
• Can print to the printer from any computer on your LAN.  
• Can communicate with the printer through the printer’s web  
pages when in ZPL mode.  
• The printer must be configured to use your LAN.  
Connections and Configuration Refer to the ZebraNet  
10/100 Print Server User and Reference Guide for configuration  
instructions. A copy of this manual is available at  
http://www.zebra.com/manuals or on the user CD that came with  
your printer.  
Note • To use this connection, you may need to remove a  
factory-installed plug that is designed to keep someone  
from accidentally plugging a USB connector into this port.  
Wireless Ethernet  
print server  
Optional  
Limitations and Requirements  
• Can print to the printer from any computer on your Wireless  
Local Area Network (WLAN).  
• Can communicate with the printer through the printer’s web  
pages when in ZPL mode.  
• The printer must be configured to use your WLAN.  
Configuration Refer to the ZebraNet Wireless User Guide for  
configuration instructions. A copy of this manual is available at  
http://www.zebra.com/manuals or on the user CD that came with  
your printer.  
Note • This connection covers or takes up the parallel port.  
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Printer Setup  
Select a Data Communication Interface  
27  
Data Cables and Wireless Cards  
You must supply all data cables or wireless cards for your application.  
Data Cables Ethernet cables do not require shielding, but all other data cables must be fully  
shielded and fitted with metal or metallized connector shells. Unshielded data cables may  
increase radiated emissions above the regulated limits.  
To minimize electrical noise pickup in the cable:  
• Keep data cables as short as possible.  
• Do not bundle the data cables tightly with the power cords.  
• Do not tie the data cables to power wire conduits.  
Wireless Cards For supported wireless cards, refer to the ZebraNet Wireless User Guide. A  
copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came  
with your printer.  
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Printer Setup  
Connect the Printer to a Power Source  
28  
Connect the Printer to a Power Source  
The AC power cord must have a three-prong female connector on one end that plugs into the  
mating AC power connector at the rear of the printer. If a power cable was not included with  
your printer, refer to Power Cord Specifications on page 29.  
Caution • For personnel and equipment safety, always use an approved three-conductor  
power cord specific to the region or country intended for installation. This cord must use an  
IEC 320 female connector and the appropriate region-specific three-conductor grounded  
plug configuration.  
To connect the printer to a power source, complete these steps:  
1. Toggle the printer power switch to the off (O) position.  
2. Plug the power cord into the AC power connector (1) on the rear of the printer.  
1
3. Plug the other end of the power cord into a power outlet near the printer.  
4. Turn on (I) the printer.  
The control panel LCD and lights activate, indicating that the printer is booting up.  
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Printer Setup  
Connect the Printer to a Power Source  
29  
Power Cord Specifications  
Caution • For personnel and equipment safety, always use an approved three-conductor  
power cord specific to the region or country intended for installation. This cord must use an  
IEC 320 female connector and the appropriate region-specific, three-conductor grounded  
plug configuration.  
Depending on how your printer was ordered, a power cord may or may not be included. If one  
is not included or if the one included is not suitable for your requirements, see Figure 4 and  
refer to the following guidelines:  
• The overall cord length must be less than 9.8 ft. (3 m).  
• The cord must be rated for at least 10 A, 250 V.  
• The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic  
interference.  
Figure 4 • Power Cord Specifications  
2
3
1
4
AC power plug for your country—This should bear  
the certification mark of at least one of the known  
international safety organizations (Figure 5).  
3-conductor HAR cable or other cable approved for  
your country.  
IEC 320 connector—This should bear the  
certification mark of at least one of the known  
international safety organizations (Figure 5).  
Length 9.8 ft. (3 m). Rating 10 Amp, 250 VAC.  
1
2
3
4
Figure 5 • International Safety Organization Certifications  
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Printer Setup  
Install the Control Panel Keypad Cover  
30  
Install the Control Panel Keypad Cover  
A protective cover for the control panel keypad is provided with your printer (Figure 6). Install  
this optional cover if your printer will operate in a moist or dirty environment. This will help to  
protect the keypad from damage.  
Figure 6 • Control Panel Keypad Cover  
To install the control panel keypad cover, complete these steps:  
1. Remove the paper backing from the control panel keypad cover to expose the adhesive.  
2. Carefully align the cover over the keypad. Press to make the cover adhere to the printer.  
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Printer Setup  
Types of Media  
31  
Types of Media  
Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous  
high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has  
been specifically engineered to enhance the printing capabilities of the printer and to prevent  
premature printhead wear. To purchase supplies, go to http://www.zebra.com/howtobuy.  
Your printer can use various types of media:  
Standard media—Most standard media uses an adhesive backing that sticks individual  
labels or a continuous length of labels to a liner.  
Tag stock—Tags are usually made from a heavy paper. Tag stock does not have adhesive  
or a liner, and it is typically perforated between tags.  
Radio frequency identification (RFID) “smart” media—RFID  
media can be used in a printer that is equipped with an RFID  
reader/encoder. RFID labels are made from the same materials and  
adhesives as non-RFID labels. Each label has an RFID transponder  
(sometimes called an “inlay”), made of a chip and an antenna,  
embedded between the label and the liner. The shape of the transponder varies by  
manufacturer and is visible through the label. All “smart” labels have memory that can be  
read, and many have memory that can be encoded.  
Table 4 describes roll and fanfold media. Roll media is loaded into the printer while fanfold  
media may be located inside or outside of the printer.  
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Types of Media  
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Table 4 • Roll and Fanfold Media  
Media Type  
How It Looks  
Description  
Non-Continuous  
Roll Media  
Roll media is wound on a 3-in. (76-mm) core. Individual  
labels are separated by one or more of the following methods:  
Web media separates labels by gaps, holes, or notches.  
Black mark media uses pre-printed black marks on the back  
side of the media to indicate label separations.  
Perforated media has perforations that allow the labels or  
tags to be separated from each other easily. The media may  
also have black marks or other separations between labels  
or tags.  
Non-Continuous  
Fanfold Media  
Fanfold media is folded in a zigzag pattern. Fanfold media can  
have the same label separations as non-continuous roll media.  
The separations would fall on or near the folds.  
Continuous  
Roll Media  
Roll media is wound on a 3-in. (76-mm) core.  
Continuous roll media does not have gaps, holes, notches, or  
black marks to indicate label separations. This allows the  
image to be printed anywhere on the label. Sometimes a cutter  
is used to cut apart individual labels.  
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Ribbon Overview  
33  
Ribbon Overview  
Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is  
transferred to the media during the thermal transfer process. The media determines whether  
you need to use ribbon and how wide the ribbon must be.  
When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is  
narrower than the media, areas of the printhead are unprotected and subject to premature wear.  
When to Use Ribbon  
Thermal transfer media requires ribbon for printing while direct thermal media does not.  
To determine if ribbon must be used with a particular media, perform a media scratch test.  
To perform a media scratch test, complete these steps:  
1. Scratch the print surface of the media rapidly with your fingernail.  
2. Did a black mark appear on the media?  
If a black mark...  
Then the media is...  
Does not appear on the media  
Appears on the media  
Thermal transfer. A ribbon is required.  
Direct thermal. No ribbon is required.  
Coated Side of Ribbon  
Ribbon can be wound with the coated side on the inside or outside (Figure 7). This printer can  
only use ribbon that is coated on the outside. If you are unsure which side of a particular roll of  
ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is  
coated.  
Figure 7 • Ribbon Coated on Outside or Inside  
Outside  
Inside  
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Adhesive Test  
If you have labels available, perform the adhesive test to determine which side of a ribbon is  
coated. This method works well for ribbon that is already installed.  
To perform an adhesive test, complete these steps:  
1. Peel a label from its liner.  
2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.  
3. Peel the label off of the ribbon.  
4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?  
If ink from the ribbon...  
Then...  
Adhered to the label  
The ribbon is coated on the outside and can be used in  
this printer.  
Did not adhere to the label  
The ribbon is coated on the inside and cannot be used in  
this printer. To verify this, repeat the test on the other  
surface of the roll of ribbon.  
Ribbon Scratch Test  
Perform the ribbon scratch test when labels are unavailable.  
To perform a ribbon scratch test, complete these steps:  
1. Unroll a short length of ribbon.  
2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the  
ribbon in contact with the paper.  
3. Scratch the inner surface of the unrolled ribbon with your fingernail.  
4. Lift the ribbon from the paper.  
5. Observe the results. Did the ribbon leave a mark on the paper?  
If the ribbon...  
Then...  
Left a mark on the paper  
The ribbon is coated on the outer surface.  
Did not leave a mark on the The ribbon is coated on the inner surface and cannot be  
paper  
used in this printer. To verify this, repeat the test on the  
other surface of the roll of ribbon.  
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Operations  
This section provides the procedures for loading and calibrating the printer.  
Note • Complete the tasks and resolve the issues in Printer Setup on page 19 before  
operating the printer.  
Contents  
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Print Modes and Printer Options  
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Print Modes and Printer Options  
The printer can use different print modes and options for label removal (Table 5). Use a print  
mode that matches the media being used and the printer options available. For more  
information on the types of media, see Types of Media on page 31. To select a print mode, see  
Print Mode Descriptions and Printer Requirements  
Table 5 • Print Modes and Printer Options  
Print Mode  
When to Use/Printer Options Required  
Printer Actions  
Tear-Off  
Use for most applications. This mode can  
The printer prints label formats as it  
receives them. The printer operator can tear  
off the printed labels any time after they  
print.  
(default setting) be used with any printer options and most  
media types.  
Peel-Off  
Use only if the printer has the Peel-Off or  
Rewind option.  
The printer peels the label from the liner  
during printing and then pauses until the  
label is removed. The backing is wound on  
the rewind spindle, but the rewind plate is  
not used.  
Cutter  
Use if the printer has a cutter option when  
you want the labels to be cut apart.  
The printer prints a label and then cuts it  
free.  
Delayed Cut  
Use if the printer has a cutter option when  
you want the printer to cut the labels apart  
at a signal.  
The printer prints a label, pauses, and cuts  
the label when it receives the ~JK(delayed  
cut) ZPL command.  
Applicator  
Rewind  
Use only if the printer is used with a  
machine that applies labels.  
The printer prints a label when it receives a  
signal from the applicator.  
Use if the printer has the Rewind option and The printer prints without pausing between  
you want the labels to rewind onto a core.  
labels. The media is wound onto a core after  
printing. The rewind plate is used.  
If your printer has a cutter, the media is  
threaded through the cutter, but the labels  
are not cut.  
RFID  
Use when printing multiple RFID labels in The printer does not backfeed between  
Tear-Off mode to improve throughput time. labels. When the last label prints, the printer  
waits 1 second for another label format  
before feeding the last printed label to the  
tear-off position.  
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Media Paths  
Table 6 shows the media paths for print mode and printer option combinations using roll  
media. Fanfold media uses the same print modes and printer options as roll media. RFID  
printers can use all of these printer options and have the same media paths.  
Table 6 • Media Paths for Print Modes with Various Printer Options  
Print Mode  
Printer Option  
Media Path  
Tear-Off  
Printers with any  
printer options can  
use Tear-Off mode  
Peel-Off or  
Applicator  
Rewind (shown) or  
Peel (not shown)  
Red solid lines = media, Blue dotted lines = backing only  
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Table 6 • Media Paths for Print Modes with Various Printer Options (Continued)  
Print Mode  
Printer Option  
Media Path  
Cutter  
Cutter  
Rewind  
Rewind (without  
Cutter option)  
Red solid lines = media, Blue dotted lines = backing only  
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Prepare the Media for Loading  
You can use roll media or fanfold media in your printer. Roll media hangs on and is loaded  
from the media supply hanger. Fanfold media is stored away from or in the bottom of the  
printer and can drape across the media supply hanger.  
Roll Media  
To place roll media on the media supply hanger, complete these steps:  
1. Raise the media door.  
2. Remove and discard any tags or labels that are dirty or that are held by adhesives or tape.  
Tag Stock  
Labels  
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3. Follow the instructions for your printer model to insert media into the printer.  
110Xi4/R110Xi4 600 dpi  
a. Place the roll of media on the media supply spindle. Push the roll back as far as it will  
go.  
110Xi4/R110Xi4 200 dpi and 300 dpi  
Other Xi4 Models  
a. Pull out the media supply guide as far as it goes. a. Slide out and flip down the media supply guide.  
b. Place the roll of media on the media supply  
b. Place the roll of media on the media supply  
hanger. Push the roll as far back as it will go.  
hanger. Push the roll back as far as it will go.  
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110Xi4/R110Xi4 200 dpi and 300 dpi  
Other Xi4 Models  
c. Slide in the media supply guide until it touches  
c. Flip up the media supply guide.  
the edge of the roll.  
d. Slide in the media supply guide until it touches  
the edge of the roll.  
4. Continue with the media loading procedure for the desired print mode.  
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Fanfold Media  
You can store fanfold media behind the printer (rear feed) or under the printer (bottom feed).  
Using the media supply hanger is optional.  
To load fanfold media, complete these steps:  
1. Raise the media door.  
2. Thread the fanfold media through the bottom access slot (1) or the rear access slot (2).  
If using...  
Then use this access slot...  
Bottom feed  
1
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If using...  
Then use this access slot...  
Rear feed  
(shown using a media  
supply hanger)  
2
a. Slide out and, if applicable, flip down the media supply  
guide.  
b. Drape the media over the media supply hanger or media  
spindle.  
3. If applicable, flip up the media supply guide. Slide in the  
media supply guide until it touches the edge of the media.  
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Load Media in Tear-Off Mode  
Follow these instructions to operate the printer in Tear-Off mode.  
Caution • While performing any tasks near an open printhead, remove all rings, watches,  
hanging necklaces, identification badges, or other metallic objects that could touch the  
printhead. You are not required to turn off the printer power when working near an open  
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose  
all temporary settings, such as label formats, and you must reload them before you resume  
printing.  
1. Set the printer to Tear-Off mode. See Select Print Mode on page 92 for instructions.  
2. Insert media into the printer. See Prepare the Media for Loading on page 39 for  
instructions.  
3. Open the printhead assembly by rotating the printhead-open lever (1) counter-clockwise.  
1
4. Loosen the thumb screw (not visible from this angle) that is located on the bottom of the  
outer media guide (1).  
1
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5. Slide the outer media guide (1) all the way out.  
1
6. If your printer includes a media dancer assembly (1), thread the media under the media  
dancer assembly roller. For all printers, thread the media under the media guide roller (2)  
and then the upper media sensor (3).  
Important • Make sure that you thread the media under these components. If you thread  
the media over them, the media obstructs the ribbon sensor and causes a false  
RIBBON OUTerror.  
3
2
1
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7. Push the media forward until it passes under the printhead assembly (1), under the  
snap plate (2), and then over the platen roller (3).  
1
2
3
8. Align the media with the inner media guide (1). Slide in the outer media guide (2) until it  
just touches the edge of the media.  
1
2
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9. Tighten the thumb screw (not visible from this angle) that is located on the bottom of the  
outer media guide (1).  
1
10. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)  
clockwise until it locks into place.  
2
1
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Load Media in Peel-Off Mode  
Peel-Off mode (Figure 8) advances one label at a time. The printer does not print another label  
until the first label is removed. The TAKE LABEL light flashes until the label is removed. The  
backing is wound on the rewind spindle, but the rewind plate is not used.  
Figure 8 • Media Loaded in Peel-Off Mode  
5
1
2 3  
4
13  
6
12  
11  
7
10  
9 8  
Printhead-open lever  
Media guide  
1
2
Media guide roller  
Media supply guide  
Media  
3
4
5
Media supply hanger  
Guide plate  
6
7
Spindle hook  
8
Rewind spindle  
Label backing  
Rewind plate (removed)*  
Tear-off bar  
9
10  
11  
12  
13  
Printed label  
* In new printers, remove the protective plastic covering from the rewind plate  
before using.  
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Caution • While performing any tasks near an open printhead, remove all rings, watches,  
hanging necklaces, identification badges, or other metallic objects that could touch the  
printhead. You are not required to turn off the printer power when working near an open  
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose  
all temporary settings, such as label formats, and you must reload them before you resume  
printing.  
To set up the printer in Peel-Off mode, complete these steps:  
1. Remove the rewind plate (if installed) from the front of the printer. Store it on the two  
mounting screws on the inside of the printer base.  
2. Set the printer to Peel-Off mode. See Select Print Mode on page 92 for instructions.  
3. Insert media into the printer. See Prepare the Media for Loading on page 39 for  
instructions.  
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4. Open the printhead assembly by rotating the printhead-open lever (1) counter-clockwise.  
1
5. Loosen the thumb screw (not visible from this angle) that is located on the bottom of the  
outer media guide (1).  
1
6. Slide the outer media guide (1) all the way out.  
1
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7. If your printer includes a media dancer assembly (1), thread the media under the media  
dancer assembly roller. For all printers, thread the media under the media guide roller (2)  
and then the upper media sensor (3).  
Important • Make sure that you thread the media under these components. If you thread  
the media over them, the media obstructs the ribbon sensor and causes a false  
RIBBON OUTerror.  
3
2
1
8. Push the media forward until it passes under the printhead assembly (1), under the  
snap plate (2), and then over the platen roller (3).  
1
2
3
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9. Extend approximately 36 in. (920 mm) of media out of the printer. Remove and discard  
the labels from this exposed media.  
10. Remove the hook from the rewind spindle.  
11. If you are using a core, slide it onto the rewind spindle until it is flush against the guide  
plate.  
Note • A core is not required.  
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12. Wind the media liner counterclockwise around the rewind spindle.  
a. Reinstall the hook. Insert the short end of the hook into the hole in the center of the  
adjusting nut (1). Insert the long end of the hook into the small hole on the guide  
plate (2).  
2
1
b. Rotate the spindle counterclockwise several turns to wind the media liner over the  
hook and remove any slack.  
13. Align the media with the inner media guide (1). Slide in the outer media guide (2) until it  
just touches the edge of the media.  
1
2
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14. Tighten the thumb screw (not visible from this angle) that is located on the bottom of the  
outer media guide (1).  
1
15. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)  
clockwise until it locks into place.  
2
1
The backing winds on the rewind spindle or core.  
16. For instructions for removing the backing from the rewind spindle, see Remove Media  
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Load Media in Cutter Mode  
A cutter is a rotating knife with a self-sharpening blade that is attached to the front of the  
printer. The cutter is used to cut individual labels as they are printed.  
Figure 9 shows the printer loaded with labels in Cutter mode.  
Figure 9 • Media Loaded in Cutter Mode  
5
1
2
3
4
6
Printhead-open lever  
Media guide  
Media guide roller  
Media supply guide  
Media  
1
2
3
4
5
6
Cutter  
Caution • While performing any tasks near an open printhead, remove all rings, watches,  
hanging necklaces, identification badges, or other metallic objects that could touch the  
printhead. You are not required to turn off the printer power when working near an open  
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose  
all temporary settings, such as label formats, and you must reload them before you resume  
printing.  
To set up the printer in Cutter mode, complete these steps:  
1. Set the printer to Cutter mode. See Select Print Mode on page 92 for instructions.  
2. Insert media into the printer. See Prepare the Media for Loading on page 39 for  
instructions.  
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3. Open the printhead assembly by rotating the printhead-open lever (1) counter-clockwise.  
1
4. Loosen the thumb screw (not visible from this angle) that is located on the bottom of the  
outer media guide (1).  
1
5. Slide the outer media guide (1) all the way out.  
1
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6. If your printer includes a media dancer assembly (1), thread the media under the media  
dancer assembly roller. For all printers, thread the media under the media guide roller (2)  
and then the upper media sensor (3).  
Important • Make sure that you thread the media under these components. If you thread  
the media over them, the media obstructs the ribbon sensor and causes a false  
RIBBON OUTerror.  
3
2
1
7.  
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.  
Thread the media forward until it passes under the printhead assembly (1), under the  
snap plate (2), and through the cutter assembly (3).  
1
2
3
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8. Align the media with the inner media guide (1). Slide in the outer media guide (2) until it  
just touches the edge of the media.  
1
2
9. Tighten the thumb screw (not visible from this angle) that is located on the bottom of the  
outer media guide (1).  
1
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10. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)  
clockwise until it locks into place.  
2
1
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Load Media in Rewind Mode  
Rewind mode (Figure 10) allows the media to be wound on a core after printing. This section  
shows how to load media for Rewind mode in printers that do not have a Cutter option.  
Figure 10 • Media Loaded in Rewind Mode  
5
1
2
3
4
10  
9
6
8 7  
Printhead-open lever  
Media guide  
1
2
Media guide roller  
Media supply guide  
Labels  
3
4
5
Guide plate  
6
Spindle hook  
7
Rewind spindle  
8
Rewind plate (for Rewind mode only)*  
Printed labels  
* In new printers, remove the protective plastic covering from the rewind  
plate before using.  
9
10  
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Caution • While performing any tasks near an open printhead, remove all rings, watches,  
hanging necklaces, identification badges, or other metallic objects that could touch the  
printhead. You are not required to turn off the printer power when working near an open  
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose  
all temporary settings, such as label formats, and you must reload them before you resume  
printing.  
To set up the printer in Rewind mode, complete these steps:  
1. Remove the rewind plate from its storage location inside the printer.  
2. Position the rewind plate so that the lip on the attached hook plate points down.  
3
1
4
5
2
Upper slot  
Lower slot  
Rewind plate  
Lip  
Adjustable hook plate  
1
2
3
4
5
3. Insert the hook plate lip 1/2 in. (13 mm) into the lower slot in the side plate.  
4. Align the upper end of the rewind plate with the matching upper slot in the side plate.  
5. Slide in the rewind plate until it stops against the printer’s main frame.  
6. Set the printer to Rewind mode. See Select Print Mode on page 92 for instructions.  
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7. Insert media into the printer. See Prepare the Media for Loading on page 39 for  
instructions.  
8. Open the printhead assembly by rotating the printhead-open lever (1) counter-clockwise.  
1
9. Loosen the thumb screw (not visible from this angle) that is located on the bottom of the  
outer media guide (1).  
1
10. Slide the outer media guide (1) all the way out.  
1
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11. If your printer includes a media dancer assembly (1), thread the media under the media  
dancer assembly roller. For all printers, thread the media under the media guide roller (2)  
and then the upper media sensor (3).  
Important • Make sure that you thread the media under these components. If you thread  
the media over them, the media obstructs the ribbon sensor and causes a false  
RIBBON OUTerror.  
3
2
1
12. Push the media forward until it passes under the printhead assembly (1), under the  
snap plate (2), and then over the platen roller (3).  
1
2
3
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13. Extend approximately 36 in. (920 mm) of media out of the printer. Remove and discard  
the labels from this exposed media.  
14. Remove the hook from the rewind spindle.  
15. If you are using a core, slide it onto the rewind spindle until it is flush against the guide  
plate.  
Note • A core is not required.  
16. Wind the media liner counterclockwise around the rewind spindle.  
17. Reinstall the hook. Insert the short end of the hook into the hole in the center of the  
adjusting nut (1). Insert the long end of the hook into the small hole on the guide plate (2).  
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2
1
18. Rotate the spindle counterclockwise several turns to wind the media liner over the hook  
and remove any slack.  
19. Align the media with the inner media guide (1). Slide in the outer media guide (2) until it  
just touches the edge of the media.  
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2
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20. Tighten the thumb screw (not visible from this angle) that is located on the bottom of the  
outer media guide (1).  
1
21. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)  
clockwise until it locks into place.  
2
1
The labels wind on the rewind spindle or core.  
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Remove Media Liner from the Rewind Spindle  
Rewind mode uses the rewind spindle to wind media, while Peel-Off mode uses the rewind  
spindle to wind used liner. Remove the media or the liner from the rewind spindle each time  
that you change media.  
Important • It is not necessary to turn off the power to remove media or liner from the  
rewind spindle. If power is turned off, all label formats and images, as well as any  
temporarily saved parameter settings stored in the printer’s internal memory, are lost. When  
power is turned back on, these items must be reloaded.  
To remove media or liner from the rewind spindle, complete these steps:  
1. Has the media run out?  
If...  
Then...  
No  
a. Create slack in the media or liner by rotating the rewind spindle  
slightly clockwise.  
b. Cut or tear the media or liner at the rewind spindle.  
Yes  
Continue with the next step.  
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2. Pull out the spindle hook.  
3. Slide the media or liner off of the rewind spindle.  
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Load Ribbon  
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Load Ribbon  
Use the instructions in this section to load ribbon for use with thermal transfer labels. For  
direct thermal labels, do not load ribbon in the printer. The ribbon path is slightly different for  
printers with ribbon dancers (Figure 11).  
Important • Use ribbon that is wider than the media to protect the printhead from wear.  
Ribbon must be coated on the outside.  
Figure 11 • Ribbon Path  
Without Ribbon Dancer  
With Ribbon Dancer  
Caution • While performing any tasks near an open printhead, remove all rings, watches,  
hanging necklaces, identification badges, or other metallic objects that could touch the  
printhead. You are not required to turn off the printer power when working near an open  
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose  
all temporary settings, such as label formats, and you must reload them before you resume  
printing.  
To load ribbon, complete these steps:  
1. Align the arrow (1) on the ribbon take-up spindle knob with the notch (2) in the ribbon  
take-up spindle.  
2
1
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2. Align the segments of the ribbon supply spindle.  
3. Orient the ribbon with the loose end unrolling clockwise.  
4. Place the roll of ribbon on the ribbon supply spindle. Push the roll back as far as it will go.  
5. A ribbon leader makes ribbon loading and unloading easier. Does your roll of ribbon have  
paper or something else attached to the end to serve as a ribbon leader?  
If…  
Yes  
No  
Then…  
Continue with the next step.  
a. Tear off a strip of media (labels and liner) about 6–12 in. (150–305 mm)  
long from the roll.  
b. Peel a label from the media strip.  
c. Use this label (1) to attach the end of the ribbon (2) to the media strip (3).  
The media strip acts as a leader.  
3
1
2
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6. Open the printhead assembly by rotating the printhead-open lever counter-clockwise.  
7. Does your printer contain a ribbon dancer assembly? (See Figure 11 on page 69 for the  
ribbon dancer location.)  
If...  
Then...  
No  
Thread the ribbon over the media dancer assembly (1) and under the  
ribbon guide roller (2).  
1
2
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If...  
Then...  
Yes  
a. Thread the ribbon through the ribbon dancer. The ribbon must go  
under the upper roller (1) and then over the lower roller (2).  
b. Thread the ribbon under the ribbon guide roller (3).  
3
1
2
8. Push the ribbon leader forward until it passes under the printhead assembly (1), over the  
snap plate (2), and then over the platen roller (3).  
1
2
3
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9. Bring the ribbon leader over the upper ribbon roller (1) and then toward the ribbon take-up  
spindle (2).  
1
2
10. Wind the ribbon leader and attached ribbon counterclockwise around the ribbon take-up  
spindle.  
11. Rotate the spindle counterclockwise several turns to wind the ribbon and remove any  
slack.  
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12. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)  
clockwise until it locks into place.  
2
1
Remove Used Ribbon  
Remove used ribbon from the ribbon take-up spindle each time you change the roll of ribbon.  
To remove used ribbon, complete these steps:  
1. Has the ribbon run out?  
If the ribbon...  
Ran out  
Then  
Continue with the next step.  
Did not run out  
Cut or break the ribbon before the ribbon take-up spindle.  
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2. While holding the ribbon take-up spindle, turn the ribbon release knob clockwise until it  
stops.  
The ribbon release bars pivot down, easing the spindle’s grip on the used ribbon.  
3. Slide the used ribbon off of the ribbon take-up spindle and discard.  
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Calibrate the Printer  
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Calibrate the Printer  
Calibrate the printer when it is first put into service. Calibration allows the printer to establish  
the proper settings for the specific media and ribbon used in your application. You may  
calibrate the printer at other times as needed. Table 7 shows the different methods for  
calibration.  
Important • To retain calibration settings in the printer’s memory when the printer is power  
cycled, you must save the changes permanently. See Exit Setup Mode on page 87.  
Table 7 • Types of Calibration  
Type of Calibration  
Description  
When/How It Occurs  
Auto-calibration  
The printer automatically sets the value Occurs at the following times:  
it detects for the spaces between labels.  
• When the printer is first turned on if  
CALIBRATION is selected for  
MEDIAPOWERUP(see Select  
• When the printer feeds media after  
the printhead is closed if  
CALIBRATION is selected for  
HEAD CLOSE(see Select Head  
• As part of both the sensor profile and  
media and ribbon sensor calibration  
procedures.  
Long Calibration  
The printer does the following:  
• feeds media and ribbon  
To perform a long calibration, do one of  
the following:  
• Press PAUSE on the control panel to  
pause the printer, and then press  
CALIBRATE.  
• sets the values it detects for media  
length, media type (continuous or  
non-continuous), and print mode  
(thermal transfer or direct thermal)  
• Select CALIBRATION for the  
MEDIAPOWERUPor HEAD  
CLOSEparameter (see Select Media  
• updates the sensor values  
Short Calibration  
The printer calibrates using the current Select SHORT CAL for the MEDIA  
sensor values rather than detecting the POWERUPor HEADCLOSEparameter  
spaces between labels and resetting the (see Select Media Power-Up Option  
sensors. This calibration sequence uses on page 105 or Select Head Close  
fewer labels than the long calibration  
sequence, but it is less reliable because  
the values that are stored in the sensors  
could be incorrect.  
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Table 7 • Types of Calibration (Continued)  
Type of Calibration  
Description  
When/How It Occurs  
Sensor Profile  
Calibration  
The printer auto-calibrates and prints a Select the SENSOR PROFILEoption  
media sensor profile.  
on the control panel. See Print Sensor  
Profile on page 100 for instructions.  
Media and Ribbon  
Sensor Sensitivity  
Calibration  
One of the most common adjustments to Select the MEDIA AND RIBBON  
printer settings. The printer resets the CALIBRATEoption on the control  
sensitivity of the sensors to detect  
correctly the media and ribbon that you Sensor Sensitivity on page 101 for  
are using. If you change the type of  
ribbon and/or media, you might need to  
reset the sensitivity of the media and  
ribbon sensors. When the sensors are at  
their new sensitivity, the printer  
instructions.  
performs an auto-calibration.  
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Adjust Transmissive Media Sensors  
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Adjust Transmissive Media Sensors  
The transmissive media sensor assembly consists of two parts: a light source and a light  
sensor. The lower media sensor is the light source, and the upper media sensor is the light  
sensor. The media passes between the two parts.  
Adjust these sensors only when the printer cannot detect the top of the labels. In this situation,  
the control panel LCD displays ERROR CONDITION PAPER OUT, even though there are  
labels loaded in the printer. For non-continuous media with a notch or hole in the media, the  
sensor must be directly above the notch or hole.  
Upper Media Sensor  
For the 220Xi4 The upper media sensor can be positioned along the inner portion of the  
media (the side closest to the back frame of the printer).  
For all other Xi4 models The upper media sensor can be positioned along the inner  
portion of the media (the side closest to the back frame of the printer) or the outer portion of  
the media (the side farthest from the back frame of the printer). Moving the media sensor to  
the outer portion of the media should be performed only by a qualified service technician.  
To reposition the upper media sensor along the inside portion of the media,  
complete these steps:  
1. Remove the ribbon (if ribbon is used).  
2. Locate the upper media sensor adjustment screw (1). The upper media sensor eye is  
directly below the adjustment screw head.  
1
Y
Z
X
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3. Using a thin, flat-blade screwdriver, loosen the upper media sensor adjustment screw.  
Y
Z
X
4. Slide the upper media sensor along the slot to the desired position.  
Y
Z
X
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5. Tighten the adjustment screw to secure the upper media sensor in its new position.  
Y
Z
X
6. Adjust the lower media sensor to match the new position of the upper media sensor. See  
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Lower Media Sensor  
After you adjust the upper media sensor, adjust the lower media sensor to match its new  
position.  
To adjust the lower media sensor, complete these steps:  
1. Locate the lower media sensor assembly under the rear roller. The sensor is a spring clip  
holding a circuit board.  
2. Slide the lower sensor until it is under the upper media sensor. Use the light that shines  
from the lower sensor to help align it with the upper sensor. Gently pull the wires as  
needed (wires should have a little slack).  
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Adjust Printhead Pressure and Toggle Position  
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Adjust Printhead Pressure and Toggle Position  
Print quality depends on the labels and ribbon used as well as the toggle pressure and position.  
Make sure that your labels and ribbon are acceptable for your application. If they are, check  
the toggle position and then the printhead pressure.  
Toggle Position Adjustment  
You may need to adjust the toggles if printing is too light on one side or if thick labels are used.  
If the toggle pressure is too light or uneven, the labels and ribbon may slip.  
To position the toggles, complete these steps:  
1. Loosen the locking nuts (1) at the top of the toggle assemblies.  
1
2. Slide the toggles until they provide even pressure on the media. For extremely narrow  
media, position one toggle over the center of the labels, and decrease the pressure on the  
unused toggle.  
3. Tighten the locking nuts.  
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Printhead Pressure Adjustment  
If positioning the toggles properly does not solve a print quality problem, try adjusting the  
printhead pressure. Maximize printhead life by using the lowest pressure that produces the  
desired print quality.  
Caution • Observe proper electrostatic safety precautions when handling any  
static-sensitive components such as circuit boards and printheads.  
To adjust printhead pressure, complete these steps:  
1. Print some labels at 2.4 in. (61 mm) per second by running the PAUSE Self Test  
2. While printing labels, use the control panel controls to lower the darkness setting until the  
labels are printing gray instead of black.  
3. Loosen the upper knurled nuts on the toggle assemblies (1).  
1
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4. Some media types require higher pressure to print well. For these media types, increase or  
decrease pressure using the lower knurled nuts (1) until the left and right edges of the  
printed area are equally dark.  
1
5. Using the control panel, increase the darkness to the desired level.  
6. Tighten the upper knurled nuts.  
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Setup Mode  
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Setup Mode  
After you have installed the media and ribbon and the Power-On Self Test (POST) is complete,  
the control panel displays PRINTER READY. You may now set printer parameters for your  
application using the control panel display and the buttons directly below it. If it becomes  
necessary to restore the initial printer defaults, see FEED and PAUSE Self Test on page 159.  
Important • Certain printing conditions may require that you adjust printing parameters,  
such as print speed, darkness, or print mode. These conditions include (but are not  
limited to):  
• printing at high speeds  
• peeling the media  
• the use of extremely thin, small, synthetic, or coated labels  
Because these and other factors affect print quality, run tests to determine the best  
combination of printer settings and media for your application. A poor match may limit print  
quality or print rate, or the printer may not function properly in the desired print mode.  
Note • If the printer is operating on an IP network and you have a ZebraNet 10/100 Print  
Server or Wireless Plus Print Server, you can change the printer’s parameters in these  
additional ways:  
• with ZebraLink™ WebView. For information, see the appropriate print server user guide.  
• with ZebraNet Bridge. For information, see the ZebraNet Bridge Enterprise Printer  
Management User Guide.  
Enter and Use Setup Mode  
Use the LCD on the control panel to view and adjust printer settings through Setup mode.  
When a parameter is changed, an asterisk (*) appears in the upper left corner of the display to  
indicate that the value is different from the one currently active in the printer.  
Press this key...  
SETUP/EXIT  
SELECT  
To do the following...  
enter or exit Setup mode.  
select or deselect a parameter.  
continue to the next parameter.  
return to the previous parameter in the cycle.  
PLUS (+)  
MINUS (-)  
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Setup Mode  
Exit Setup Mode  
When you exit setup mode, you have several options for saving, changing, or not changing  
parameters.  
To leave Setup mode, complete these steps:  
1. While in Setup mode, press SETUP/EXIT.  
The LCD displays SAVE CHANGES.  
2. Press PLUS (+) or MINUS (-) to display the save options:  
LCD  
Description  
Stores values in the printer even when power is turned off.  
Saves the changes until power is turned off.  
PERMANENT  
TEMPORARY  
CANCEL  
Cancels all changes made since you entered Setup mode,  
except for changes made to the darkness and tear-off settings,  
which go into effect as soon as they are made.  
Restores all parameters other than the network settings back to  
the factory defaults. Use care when loading defaults because  
you will need to reload all settings that you changed manually.  
LOAD DEFAULTS  
Note • On non-RFID printers, loading factory defaults  
causes the printer to auto-calibrate.  
Loads values from the last permanent save.  
LOAD LAST SAVE  
DEFAULT NET  
Restores the wired and wireless network settings back to  
factory defaults.  
3. Press NEXT/SAVE to select the displayed choice.  
When the configuration and calibration sequence is done, PRINTER READYdisplays.  
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Change Password-Protected Parameters  
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Change Password-Protected Parameters  
Certain parameters, including the communication parameters, are password-protected by  
factory default.  
Caution • Do not change password-protected parameters unless you have a complete  
understanding of the parameters’ functions. If the parameters are set incorrectly, the printer  
may function unpredictably.  
The first time that you attempt to change a password-protected parameter, the printer displays  
ENTER PASSWORD. Before you can change the parameter, you must enter the four-digit  
numeric password. After you have entered the password correctly, you do not have to enter it  
again unless you leave Setup mode by pressing SETUP/EXIT or by turning off (O) the printer.  
To enter a password for a password-protected parameter, complete  
these steps:  
1. At the password prompt, use MINUS (-) to change the selected digit position.  
2. When you have selected the digit that you wish to change, use PLUS (+) to increase the  
selected digit value. Repeat these two steps for each digit of the password.  
3. After entering the password, press NEXT/SAVE.  
The parameter you selected to change is displayed. If the password was entered correctly,  
you can change the value.  
Default Password Value  
The default password value is 1234. The password can be changed using the Zebra  
Programming Language (ZPL) command ^KP(Define Password) or using the printer’s web  
pages (ZebraNet® 10/100 Print Server or Wireless Plus Print Server required).  
Disable the Password Protection Feature  
You can disable the password protection feature so that it no longer prompts you for a  
password by setting the password to 0000 via the ^KPZPL command. To re-enable the  
password-protection feature, send the ZPL command ^KPx, where xcan be any number from  
1 to 9999.  
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Print a Configuration Label  
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Print a Configuration Label  
A configuration label lists the printer settings that are stored in configuration memory. After  
you load the media and ribbon (if necessary), print a configuration label as a record of your  
printer’s current settings. Keep the label to use when troubleshooting printing problems.  
To print a configuration label, complete these steps:  
1. On the control panel, press SETUP/EXIT.  
2. Press NEXT/SAVE or PREVIOUS to scroll through the parameters until you reach  
LIST SETUP.  
3. Press PLUS (+) to confirm printing.  
A configuration label prints (Figure 12).  
Figure 12 • Sample Configuration Label  
Xi4  
RXi4  
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Print a Network Configuration Label  
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Print a Network Configuration Label  
If you are using a print server, you can print a network configuration label after the printer is  
connected to the network.  
To print a network configuration label, complete these steps:  
1. On the control panel, press SETUP/EXIT.  
2. Press NEXT/SAVE or PREVIOUS to scroll through the parameters until you reach  
LIST NETWORK.  
3. Press PLUS (+) to confirm printing.  
A network configuration label prints (Figure 13). An asterisk designates whether the  
wired or wireless print server is active. If no wireless print server is installed, the wireless  
portion of the label does not print.  
Figure 13 • Network Configuration Label (with a Wireless Print Server installed)  
asterisk  
indicating the  
active print  
server  
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Standard Control Panel Parameters  
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Standard Control Panel Parameters  
Table 8 shows parameters in the order in which they are displayed when you press  
NEXT/SAVE after entering Setup mode. For parameters that do not appear in this table, see  
Note • Your label preparation software or the printer driver may override adjustments made  
through the control panel. Refer to the software or driver documentation for more  
information.  
Table 8 • Printer Parameters (Sheet 1 of 22)  
Language/Parameter  
Action/Explanation  
Adjust Print Darkness  
Darkness (burn duration) settings depend on a variety of factors, including  
ribbon type, media type, and the condition of the printhead. You may adjust  
the darkness for consistent high-quality printing.  
Important • Set the darkness to the lowest setting that provides  
good print quality. If the darkness is set too high, the ink may  
smear, the ribbon may burn through, or the printhead may wear  
prematurely.  
If printing is too light or if there are voids in printed areas, increase the  
darkness. If printing is too dark or if there is spreading or bleeding of  
printed areas, decrease the darkness.  
The FEED Self Test on page 156 can be used to determine the best darkness  
setting. You may want to adjust darkness while performing the PAUSE Self  
Test on page 155. Because the darkness setting takes effect immediately,  
you can see the results on labels that are currently printing. Darkness  
settings also may be changed by the driver or software settings.  
Default Value: +4.0  
Range: 0 to +30.0  
To change the value shown:  
1. Press PLUS (+) to increase darkness.  
2. Press MINUS (-) to decrease darkness.  
Adjust Print Speed  
Adjusts the speed for printing a label (given in inches per second). Slower  
print speeds typically yield better print quality. Print speed changes take  
effect upon exiting Setup mode.  
Default Value: 2 IPS  
Range: Varies by printer type (see Print Specifications by Model  
on page 167 for values by model)  
To change the value shown:  
1. Press PLUS (+) to increase the value.  
2. Press MINUS (-) to decrease the value.  
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Table 8 • Printer Parameters (Sheet 2 of 22)  
Language/Parameter  
Action/Explanation  
Adjust the Tear-Off Position  
This parameter establishes the position of the media over the  
tear-off/peel-off bar after printing.  
See Figure 14. Higher numbers move the media out (the tear line moves  
closer to the leading edge of the next label), and lower numbers move the  
media in (the tear line moves closer to the edge of the label just printed).  
Figure 14 • Tear-Off Position Adjustment  
1
2
Media direction  
Factory-set tear line location at position 00  
1
2
Default Value: 0  
Range: -120 to +120  
To change the value shown:  
1. Press PLUS (+) to increase the value. Each press adjusts the tear-off  
position by four dot rows.  
2. Press MINUS (-) to decrease the value. Each press adjusts the tear-off  
position by four dot rows.  
Select Print Mode  
This parameter tells the printer how printed labels will be removed. Make  
sure that you select a print mode that is compatible with your printer and  
printer options. For information about how the print modes work with  
different printer options, see Print Modes and Printer Options on page 36.  
Default Value (non-RFID printers): TEAR-OFF  
Default Value (RFID printers): RFID MODE  
Selections: TEAR-OFF, PEEL-OFF, CUTTER, DELAYED CUT, RFID  
MODE, REWIND  
Note • RFID MODE should only be used with RFID media on  
RFID printers.  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
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Table 8 • Printer Parameters (Sheet 3 of 22)  
Language/Parameter  
Action/Explanation  
Set Media Type  
This parameter tells the printer the type of media that you are using (see  
Types of Media on page 31 for more information). Selecting continuous  
media requires that you include a label length instruction in your label  
format (^LLxxxxif you are using ZPL or ZPL II).  
When non-continuous media is selected, the printer feeds media to  
calculate label length (the distance between two recognized registration  
points of the inter-label gap, webbing, or alignment notch or hole).  
Default Value: NON-CONTINUOUS  
Selections: NON-CONTINUOUS, CONTINUOUS  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Set Sensor Type  
This parameter tells the printer whether you are using media with a web  
(gap/space between labels, notch, or hole) to indicate the separations  
between labels or if you are using media with a black mark printed on the  
back. If your media does not have black marks for registration on the back,  
leave your printer at the default (WEB).  
Default Value: WEB  
Selections: WEB, MARK  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to toggle between the options.  
Select Print Method  
The print method parameter tells the printer the method of printing that you  
want to use: direct thermal (no ribbon) or thermal transfer (using thermal  
transfer media and ribbon).  
Default Value: THERMAL-TRANS.  
Selections: THERMAL-TRANS., DIRECT THERMAL  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
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Table 8 • Printer Parameters (Sheet 4 of 22)  
Language/Parameter  
Action/Explanation  
Set Print Width  
This parameter specifies the printable area across the width of the label.  
Table 9 shows the ranges and default values for print width, which are  
based on the printer model and the printhead resolution.  
Table 9 • Print Width Ranges and Maximum Values  
Printer  
Printhead  
Resolution  
110Xi4/R110Xi4  
140Xi4, 170Xi4, 220Xi4  
200 dpi  
300 dpi  
600 dpi  
Default Value: 832  
Default Value: 1344  
Range: 2 to 832 dots  
Range: 2 to 1344 dots  
Default Value: 1248  
Default Value: 1984  
Range: 2 to 1248 dots  
Range: 2 to 1984 dots  
N/A  
Default Value: 2496  
Range: 2 to 2496 dots  
Note • Setting the width too narrow can result in portions of a label  
format not being printed on the media. Setting the width too wide  
wastes formatting memory and can cause printing off of the label  
and on the platen roller. This setting can affect the horizontal  
position of the label format if the image was inverted using the  
^POIZPL II command.  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to change the value shown.  
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Table 8 • Printer Parameters (Sheet 5 of 22)  
Language/Parameter  
Action/Explanation  
Set Maximum Label Length  
This parameter is used during the media portion of the calibration process.  
Always set maximum label length to a value that is at least 1.0 in.  
(25.4 mm) greater than the actual label length (Figure 15). If the value is set  
to a smaller value than the label length, the printer assumes that continuous  
media is loaded, and the printer cannot calibrate.  
For example, if the label length is 5.0 inches (126 mm) including the  
interlabel gap, set the parameter for 6.0 inches (152 mm). If the label length  
is 7.5 inches (190 mm), set the parameter for 9.0 inches (229 mm).  
Figure 15 • Label Length  
2
}
3
1
Label length (including interlabel gap)  
Interlabel gap  
Set maximum label length to approximately this value  
1
2
3
Default Value: 39.0 inches (988 mm)  
Selections: Values are adjustable in one-inch (25.4 mm) increments  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to change the value shown.  
Set Supplies Low Warning  
When this feature is enabled, the printer provides a warning when the  
media or ribbon level is low.  
Default Value: DISABLED  
Selections: ENABLED, DISABLED  
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Table 8 • Printer Parameters (Sheet 6 of 22)  
Language/Parameter  
Action/Explanation  
Set Early Warning for Maintenance  
When this feature is enabled, the printer provides warnings when the  
printhead needs to be cleaned.  
Default Value: MAINT. OFF  
Selections: MAINT. OFF, MAINTENANCE ON  
To change the Early Warning settings:  
1. When the LCD displays EARLY WARNING MAINTENANCE, press  
PLUS (+) or MINUS (-) to toggle between OFFand ON. (If you are  
prompted for a password, enter your password using the instructions in  
2. Exit Setup mode and save changes to enable additional parameters  
related to the early warning system.  
3. Enter Setup mode again and go to the following parameters to enter the  
printhead cleaning interval and the printhead life.  
Set Printhead Cleaning Interval for Early Warning  
This parameter appears only when Early Warning for Maintenance is  
enabled. This value should correspond to the length of the media or ribbon  
roll that you are using.  
Default Value: 450 M/1476 FT  
Selections: 0 M/0 FT to 450 M/1476 FT in 50 M increments  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to set the printhead cleaning interval to  
the desired number of inches of media or ribbon.  
When the printhead reaches the set length, WARNING CLEAN  
PRINTHEADappears on the LCD. If the alert function is enabled, the  
printer generates an alert.  
Reset Printhead Cleaning Counter for Early Warning  
This parameter appears only when Early Warning for Maintenance is  
enabled.  
To reset the printhead cleaning counter:  
1. Did you clean the printhead?  
• If you cleaned the printhead, press PLUS (+) to select YES.  
• If you did not clean the printhead, press MINUS (-) to select NO.  
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Table 8 • Printer Parameters (Sheet 7 of 22)  
Language/Parameter  
Action/Explanation  
Set Printhead Life for Early Warning  
This parameter appears only when Early Warning for Maintenance is  
enabled. Set this value to the number of inches of media that the printhead  
is expected to print.  
Default Value: 1,000,000 inches  
Range: 100 to 1,000,000 inches  
To change the value shown:  
1. Press MINUS (-) to move the cursor.  
2. Press PLUS (+) to increase the value of the digit.  
When the printhead reaches the set length, WARNING REPLACE  
HEADappears on the LCD. If the alert function is enabled, the printer  
generates an alert.  
Reset Printhead Life Counter for Early Warning  
This parameter appears only when Early Warning for Maintenance is  
enabled.  
To reset the printhead life counter:  
1. Did you replace the printhead?  
• If you replaced the printhead, press PLUS (+) to select YES.  
• If you did not replace the printhead, press MINUS (-) to select NO.  
View Non-Resettable Counter  
This parameter displays the total length of media that the printer has  
printed. You can use firmware commands to change the unit of measure  
and reset this counter. Refer to the Programming Guide for the printer  
language being used.  
View User-Controlled Counter 1  
This parameter displays the total length of media that the printer has printed  
since this parameter was last reset. You can use firmware commands to  
change the unit of measure and reset this counter. Refer to the  
Programming Guide for the printer language being used.  
View User-Controlled Counter 2  
This parameter displays the total length of media that the printer has printed  
since this parameter was last reset. You can use firmware commands to  
change the unit of measure and reset this counter. Refer to the  
Programming Guide for the printer language being used.  
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Table 8 • Printer Parameters (Sheet 8 of 22)  
Language/Parameter  
Action/Explanation  
Print Counter Readings  
Prints a label that lists the odometer readings for the following:  
• the non-resettable counter  
• the two user-controlled counters  
• the Early Warning for Maintenance counters, which indicate when the  
printhead was last cleaned and the printhead life  
If the Early Warning for Maintenance feature is disabled, the counters  
related to it do not print.  
To print a list of the odometer readings:  
1. Press PLUS (+) to print the odometer readings.  
List Fonts  
This option prints a label that lists the available fonts in the printer,  
including standard printer fonts plus any optional fonts. Fonts may be  
stored in RAM or Flash memory.  
To print a list of the available fonts:  
1. Press PLUS (+) to select PRINT.  
List Bar Codes  
This option prints a label that lists the available bar codes in the printer. Bar  
codes may be stored in RAM or Flash memory.  
To print a list of the available bar codes:  
1. Press PLUS (+) to select PRINT.  
List Images  
This option prints a label that lists the available images stored in the  
printer’s RAM, Flash memory, or optional memory card.  
To print a list of the available images:  
1. Press PLUS (+) to select PRINT.  
List Formats  
This option prints a label that lists the available formats stored in the  
printer’s RAM, Flash memory, or optional memory card.  
To print a list of the available formats:  
1. Press PLUS (+) to select PRINT.  
List Setup  
This option prints a configuration label (see Figure 12 on page 89), which  
lists the current printer configuration.  
To print a configuration label:  
1. Press PLUS (+) to select PRINT.  
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Table 8 • Printer Parameters (Sheet 9 of 22)  
Language/Parameter  
Action/Explanation  
List Network Settings  
This option prints a network configuration label (see Figure 13  
on page 90), which lists the settings for any print server that is installed.  
To print a network configuration label:  
1. Press PLUS (+) to select PRINT.  
List All  
This option prints labels that list the available fonts, bar codes, images,  
formats, and the current printer and network configurations.  
To print labels for all settings:  
1. Press PLUS (+) to select PRINT.  
Initialize Flash Memory  
This option erases all previously stored information from Flash memory.  
Caution • This option completely erases the Flash memory.  
To initialize Flash memory:  
1. If prompted for a password, enter the printer password. For  
The display shows INITIALIZE FLASH?  
2. Press PLUS (+) to select YES.  
The display shows ARE YOU SURE?.  
3. Do you want to continue?  
• Press MINUS (-) to select NOto cancel the request and return to the  
INITIALIZE FLASHprompt.  
• Press PLUS (+) to select YESand begin initialization.  
When initialization is complete, the control panel displays  
INITIALIZING COMPLETED.  
Note • Depending on the amount of free FLASH memory,  
initialization may take up to 1 minute to complete.  
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Table 8 • Printer Parameters (Sheet 10 of 22)  
Language/Parameter  
Action/Explanation  
Print Sensor Profile  
A sensor profile shows sensor settings compared to actual sensor readings.  
This label (which will extend across several actual labels or tags) can be  
used to troubleshoot printing problems. To interpret the results of the  
sensor profile, see Sensor Profile on page 161.  
To print a sensor profile:  
1. Press PLUS (+) to start this standard calibration procedure and print a  
media sensor profile.  
2. If the sensitivity of the sensors must be adjusted, perform Calibrate  
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Table 8 • Printer Parameters (Sheet 11 of 22)  
Language/Parameter  
Action/Explanation  
Calibrate Media and Ribbon Sensor Sensitivity  
Use this procedure to adjust sensitivity of media and ribbon sensors.  
Important • Follow this procedure exactly as presented. All of the  
steps must be performed even if only one of the sensors requires  
adjustment. You may press MINUS (-) at any step in this procedure  
to cancel the process.  
To perform a media and ribbon sensor calibration:  
1. Press PLUS (+) to start the calibration procedure.  
The LOAD BACKINGprompt displays.  
2. Open the printhead.  
3. Remove approximately 8 in. (203 mm) of labels from the backing, and  
pull the media into the printer so that only the backing is between the  
media sensors.  
4. Leave the printhead open.  
5. Press PLUS (+) to continue.  
The REMOVE RIBBONprompt displays.  
6. Remove the ribbon (if used).  
7. Close the printhead.  
8. Press PLUS (+) to continue.  
The message CALIBRATING PLEASE WAITdisplays.  
The printer adjusts the scale (gain) of the signals that it receives from  
the media and ribbon sensors based on the specific media and ribbon  
combination being used. On the sensor profile, this essentially  
corresponds to moving the peak of the graph up or down to optimize  
the readings for your application.  
When calibration is complete, RELOAD ALLdisplays.  
9. Open the printhead and pull the media forward until a label is  
positioned under the media sensor.  
10. Reload the ribbon (if used).  
11. Close the printhead.  
12. Press PLUS (+) to continue.  
The printer performs an auto-calibration. During this process, the  
printer checks the readings for the media and ribbon based on the new  
scale established, determines the label length, and determines the print  
mode. To see the new readings on the new scale, print a sensor profile.  
Set Parallel Communications  
Select the communications port that matches the one being used by the host  
computer.  
Default Value: BIDIRECTIONAL  
Selections: BIDIRECTIONAL, TWINAX/COAX, UNIDIRECTIONAL  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
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Table 8 • Printer Parameters (Sheet 12 of 22)  
Language/Parameter  
Action/Explanation  
Set Serial Communications  
Select the communications port that matches the one being used by the host  
computer. This setting applies only when the serial port is used.  
Note • Select RS232 if you are using an external adapter to enable  
RS422/485 operation.  
Default Value: RS232  
Selections: RS232, RS422/485, RS485 MULTIDROP  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Set Baud  
This setting applies only when the serial port is used. The baud setting of  
the printer must match the baud setting of the host computer for accurate  
communications to take place. Select the value that matches the one being  
used by the host computer.  
Default Value: 9600  
Selections: 300, 600, 1200, 2400, 4800, 9600, 14400, 19200, 28800,  
38400, 57600, 115200  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Set Data Bits  
This setting applies only when the serial port is used. The data bits of the  
printer must match the data bits of the host computer for accurate  
communications to take place. Set the data bits to match the setting being  
used by the host computer.  
Default Value: 8 BITS  
Selections: 7 BITS, 8 BITS  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to toggle between the options.  
Set Parity  
This setting applies only when the serial port is used. The parity of the  
printer must match the parity of the host computer for accurate  
communications to take place. Select the parity that matches the one being  
used by the host computer.  
Default Value: NONE  
Selections: EVEN, ODD, NONE  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
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Table 8 • Printer Parameters (Sheet 13 of 22)  
Language/Parameter  
Action/Explanation  
Set Host Handshake  
This setting applies only when the serial port is used. The handshake  
protocol of the printer must match the handshake protocol of the host  
computer for communication to take place. Select the handshake protocol  
that matches the one being used by the host computer.  
Default Value: XON/XOFF  
Selections: XON/XOFF, DSR/DTR, RTS/CTS  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Set Protocol  
Protocol is a type of error checking system. Depending on the selection, an  
indicator may be sent from the printer to the host computer signifying that  
data has been received. Select the protocol that is requested by the host  
computer. Further details on protocol can be found in the Programming  
Guide for ZPL, ZBI, Set-Get-Do, Mirror, and WML.  
Default Value: NONE  
Selections: NONE, ZEBRA, ACK_NAK  
Note • ZEBRAis the same as ACK_NAK, except that ZEBRA  
response messages are sequenced. If ZEBRAis selected, the printer  
must use DSR/DTRfor host handshake protocol.  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Set Network ID  
This parameter assigns a unique number to the printer when the printer is  
operating in an RS422/485 multi-drop network environment (an external  
RS422/485 adapter is required). This gives the host computer the means to  
address a specific printer. This does not affect TCP/IP or IPX networks.  
Default Value: 000  
Range: 000 to 999  
To change the value shown:  
1. Press MINUS (-) to move to the next digit position.  
2. Press PLUS (+) to increase the value of the digit.  
Set Communications Mode  
The communication diagnostics mode is a troubleshooting tool for  
checking the interconnection between the printer and the host computer.  
For more information, see Communications Diagnostics Test on page 160.  
Default Value: NORMAL MODE  
Selections: NORMAL MODE, DIAGNOSTICS  
To select communication diagnostics mode:  
1. Press PLUS (+) or MINUS (-) to toggle between the options.  
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Table 8 • Printer Parameters (Sheet 14 of 22)  
Language/Parameter  
Action/Explanation  
Set Control Prefix Character  
The printer looks for this two-digit hex character to indicate the start of a  
ZPL/ZPL II control instruction.  
Note • Do not use the same hex value for the control, format, and  
delimiter character. The printer must see different characters to  
work properly.  
Default Value: 7E ~  
Range: 00 to FF  
To change the value shown:  
1. Press MINUS (-) to move to the next digit position.  
2. Press PLUS (+) to increase the value of the digit.  
Set Format Prefix Character  
The format prefix is a two-digit hex value used as a parameter place marker  
in ZPL/ZPL II format instructions. The printer looks for this hex character  
to indicate the start of a ZPL/ZPL II format instruction. See the  
Programming Guide for ZPL, ZBI, Set-Get-Do, Mirror, and WML for more  
information.  
Note • Do not use the same hex value for the control, format, and  
delimiter character. The printer must see different characters to  
work properly.  
Default Value: 5E ^  
Range: 00 to FF  
To change the value shown:  
1. Press MINUS (-) to move to the next digit position.  
2. Press PLUS (+) to increase the value of the digit.  
Set Delimiter Character  
The delimiter character is a two-digit hex value used as a parameter place  
marker in ZPL/ZPL II format instructions. See the Programming Guide for  
ZPL, ZBI, Set-Get-Do, Mirror, and WML for more information.  
Note • Do not use the same hex value for the control, format, and  
delimiter character. The printer must see different characters to  
work properly.  
Default Value: 2C ,  
Range: 00 to FF  
To change the value shown:  
1. Press MINUS (-) to move to the next digit position.  
2. Press PLUS (+) to increase the value of the digit.  
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Table 8 • Printer Parameters (Sheet 15 of 22)  
Language/Parameter  
Action/Explanation  
Select ZPL Mode  
The printer remains in the selected mode until it is changed by this  
parameter or by using a ZPL/ZPL II command. The printer accepts label  
formats written in either ZPL or ZPL II, eliminating the need to rewrite any  
ZPL formats that already exist. See the Programming Guide for ZPL, ZBI,  
Set-Get-Do, Mirror, and WML for more information on the differences  
between ZPL and ZPL II.  
Default Value: ZPL II  
Range: ZPL II, ZPL  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to toggle between the options.  
Select Media Power-Up Option  
This parameter sets the action of the media when you turn on the printer.  
Default Value (non-RFID printers): CALIBRATION  
Default Value (RFID printers): FEED  
Selections: CALIBRATION, LENGTH, SHORT CAL, NO MOTION,  
FEED  
Calibration adjusts sensor levels and thresholds, determines length,  
and feeds the media to the next web.  
Short Cal sets media and web thresholds without adjusting sensor  
gain, determines length, and feeds the media to the next web.  
Length determines label length using current sensor values, and feeds  
the media to the next web.  
No Motion tells the printer not to move the media. You must  
manually ensure that the web is positioned correctly, or press feed to  
position the next web.  
Feed—feeds the labels to the first registration point.  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
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Table 8 • Printer Parameters (Sheet 16 of 22)  
Language/Parameter  
Action/Explanation  
Select Head Close Option  
This parameter sets the action of the media when you close the printhead.  
Default Value (non-RFID printers): CALIBRATION  
Default Value (RFID printers): FEED  
Selections: CALIBRATION, LENGTH, SHORT CAL, NO MOTION,  
FEED  
Calibration adjusts sensor levels and thresholds, determines length,  
and feeds the media to the next web.  
Short Cal sets media and web thresholds without adjusting sensor  
gain, determines length, and feeds the media to the next web.  
Length determines label length using current sensor values, and feeds  
the media to the next web.  
No Motion tells the printer not to move the media. You must  
manually ensure that the web is positioned correctly, or press feed to  
position the next web.  
Feed—feeds the labels to the first registration point.  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Select Backfeed Sequence  
This parameter sets when label backfeed occurs after a label is removed in  
some print modes. It has no effect in Rewind mode. This setting is  
superseded by ~JSwhen received as part of a label format (see the  
Programming Guide for ZPL, ZBI, Set-Get-Do, Mirror, and WML for more  
information).  
Default Value: DEFAULT (90%)  
Selections: DEFAULT, AFTER, OFF, BEFORE, 10%, 20%, 30%, 40%,  
50%, 60%, 70%, 80%  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Adjust Label Top Position  
This parameter adjusts the print position vertically on the label. Positive  
numbers adjust the label top position farther down the label (away from the  
printhead) by the specified number of dots. Negative numbers adjust the  
position up the label (toward the printhead).  
Default Value: +000  
Range: -120 to +120  
To change the value shown:  
1. Press PLUS (+) to increase the value.  
2. Press MINUS (-) to decrease the value.  
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Table 8 • Printer Parameters (Sheet 17 of 22)  
Language/Parameter  
Action/Explanation  
Adjust Left Position  
This parameter adjusts the print position horizontally on the label. Positive  
numbers adjust printing to the left by the specified number of dots.  
Negative numbers shift printing to the right.  
Default Value: 0000  
Range: –9999 to +9999 dots  
To change the value shown:  
1. Press MINUS (-) to move the cursor.  
2. Press PLUS (+) to change between +/- and to increase the value of the  
digit. For a negative value, enter the value before changing to the  
minus sign.  
Set the Head Test Count  
The printer periodically performs a test of the printhead functionality,  
called a printhead test or head test. This parameter establishes how many  
labels are printed between these internal tests.  
Note • On the 110Xi4, this parameter appears only if the Head Test  
Count option is installed. Check the printer configuration label for  
the option.  
Default: 0000 (disables the test)  
Range: 0000 to 9999  
To set the number of labels to print between head tests:  
1. Press MINUS (-) to move to the next digit position.  
2. Press PLUS (+) to increase the value of the digit.  
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Table 8 • Printer Parameters (Sheet 18 of 22)  
Language/Parameter  
Action/Explanation  
Set the Verifier Port  
The auxiliary port is used to determine how the printer reacts to an online  
verifier. For more information on the operation of the optional verifier,  
refer to the documentation provided with that option.  
Default: OFF  
Selections: OFF, VER-RPRNT ERR, VER-THRUPUT  
OFF: The verifier port is off.  
VER-RPRNT ERR: Label reprinted if verifier detects an error. If a  
bar code is near the upper edge of the label, the label is fed out far  
enough to be verified and then backfed to allow the next label to be  
printed and verified.  
VER-THRUPUT: Allows greatest throughput but may not indicate a  
verification error immediately upon detection. May print from one to  
three labels before an error is recognized and printing stops.  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Set Applicator Port Mode  
Determines the action of the applicator port.  
Note • Set this value as suggested by the applicator manufacturer.  
Default: OFF  
Selections: OFF, MODE 1, MODE 2, MODE 3, MODE 4  
OFF: The applicator port is off.  
MODE 1: Asserts the ~END_PRINT signal low while the printer is  
moving the label forward.  
MODE 2: Asserts the ~END_PRINT signal high while the printer is  
moving the label forward.  
MODE 3: Asserts the ~END_PRINT signal low for 20 milliseconds  
when a label has been completed and positioned. Not asserted during  
continuous printing modes.  
MODE 4: Asserts the ~END_PRINT signal high for 20 milliseconds  
when a label has been completed and positioned. Not asserted during  
continuous printing modes.  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
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Table 8 • Printer Parameters (Sheet 19 of 22)  
Language/Parameter  
Action/Explanation  
Set Applicator Error Signal When Printer Pauses  
When this option is enabled and the printer is paused, the printer sets the  
applicator error state.  
Default: ENABLED  
Selections: ENABLED, DISABLED  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to toggle between the options.  
Select Start Print Signal  
This parameter determines how the printer reacts to the Start Print Signal  
input on pin 3 of the applicator interface connector at the rear of the printer.  
Caution • Start Print Signal is set by the applicator manufacturer and  
should not be changed unless the factory defaults have been reloaded.  
Please make a note of it. While other choices are valid, the printer must  
be returned to its designated setting for it to work properly.  
Default: PULSE MODE  
Selections: PULSE MODE, LEVEL MODE  
PULSE MODE—Labels print when the signal transitions from  
HIGH to LOW.  
LEVEL MODE—Labels print as long as the signal is asserted LOW.  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to toggle between the options.  
Select Resynch Mode  
This parameter determines how the printer reacts if the label  
synchronization is lost and the label top is not where expected.  
Default: FEED MODE  
Selections: FEED MODE, ERROR MODE  
FEED MODE—If the label top is not where expected, the printer feeds  
a blank label to find the label top position.  
ERROR MODE—If the label top is not where expected, the printer  
stops, enters Pause mode, displays the message Error Condition  
Feed Label, flashes the ERROR light, and asserts the Service  
Required signal (pin 10 on the Applicator Interface Connector).  
To resynch the media to the top of the label in Error mode, press  
PAUSE to exit Pause mode. The ERROR light stops flashing, and the  
Service Required signal is deactivated. The action of the printer is  
determined by the Head Closeconfiguration selection (see Select  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to toggle between the options.  
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Table 8 • Printer Parameters (Sheet 20 of 22)  
Language/Parameter  
Action/Explanation  
Set Reprint Mode  
When reprint mode is enabled, you can reprint the last label printed either  
by issuing the ~PRZPL command or by pressing MINUS (-) on the control  
panel.  
Default Value: DISABLED  
Selections: ENABLED, DISABLED  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to toggle between the options.  
See next column  
View Sensor Settings  
These parameters are automatically set during the calibration procedure  
and should be changed only by a qualified service technician. Refer to the  
Programming Guide for ZPL, ZBI, Set-Get-Do, Mirror, and WML for  
information on these parameters.  
To skip these parameters:  
1. Press NEXT/SAVE to skip each of the following parameters:  
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Standard Control Panel Parameters  
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Table 8 • Printer Parameters (Sheet 21 of 22)  
Language/Parameter  
Action/Explanation  
Select Format Convert  
Selects the bitmap scaling factor. The first number is the original dots per  
inch (dpi) value; the second, the dpi to which you would like to scale.  
Default Value: NONE  
Selections: NONE, 150 300, 150 600, 200 600, 300 600  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Select Idle Display  
This parameter selects the LCD options for the real-time clock.  
Note • If the default value is not selected, pressing PLUS (+) or  
MINUS (-) briefly displays the firmware version of the printer.  
Default Value: FIRMWARE (FW) VERSION  
Selections: MM/DD/YY (24HR), MM/DD/YY (12HR),  
DD/MM/YY (24HR), DD/MM/YY (12HR), FW VERSION  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
Set Real-Time Clock (RTC) Date  
This parameter allows you to set the date following the convention selected  
in IDLE DISPLAY.  
To change the value shown:  
1. Press MINUS (-) to move to the next digit position.  
2. Press PLUS (+) to change the value of the digit.  
Set RTC Time  
This parameter allows you to set the time following the convention selected  
in IDLE DISPLAY.  
To change the value shown:  
1. Press MINUS (-) to move to the next digit position.  
2. Press PLUS (+) to change the value of the digit.  
Specify Password Level  
This parameter allows you to select whether certain factory-selected menu  
items or all menu items are password protected.  
Default Value: SELECTED ITEMS  
Selections: SELECTED ITEMS, ALL ITEMS  
1. Press PLUS (+) or MINUS (-) to toggle between the options.  
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Table 8 • Printer Parameters (Sheet 22 of 22)  
Language/Parameter  
Action/Explanation  
Select the Display Language  
This parameter changes the language displayed on the LCD. Each language  
selection is displayed in the language itself.  
Default Value: ENGLISH  
Selections: ENGLISH, SPANISH, FRENCH, GERMAN, ITALIAN,  
NORWEGIAN, PORTUGUESE, SWEDISH, DANISH, SPANISH 2,  
DUTCH, FINNISH, JAPANESE, KOREAN, SIMPLIFIED CHINESE,  
TRADITIONAL CHINESE, RUSSIAN, POLISH  
To change the value shown:  
1. Press PLUS (+) or MINUS (-) to scroll through the options.  
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Additional Control Panel Parameters  
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Additional Control Panel Parameters  
Additional parameters appear in the following situations:  
• When a Radio Frequency Identification (RFID) reader/encoder is installed.  
The R110Xi4 is equipped with an RFID reader/encoder. The 110Xi4 is RFID-ready, but it  
does not come with an RFID reader. For more information about purchasing the RFID  
option, contact your authorized Zebra reseller.  
• When a wired print server is installed in the printer.  
For more information, refer to the ZebraNet 10/100 Print Server User and Reference  
Guide  
• When a wireless print server is installed in the printer.  
Refer to the ZebraNet Wireless User Guide.  
Copies of the print server manuals and the RFID Programming Guide are available at  
http://www.zebra.com/manuals or on the user CD that came with your printer.  
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Notes • ___________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
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Routine Maintenance  
This section provides routine cleaning and maintenance procedures.  
Contents  
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Replacing Printer Components  
116  
Replacing Printer Components  
Some printer components, such as the printhead and platen roller, may wear out over time and  
can be replaced easily. Regular cleaning may extend the life of some of these components. See  
Cleaning Schedule and Procedures on page 117 for the recommended cleaning intervals.  
Ordering Replacement Parts  
For optimal printing quality and proper printer performance across our product line, Zebra  
strongly recommends the use of genuine Zebra™ supplies as part of the total solution.  
Contact your authorized Zebra reseller for part ordering information, or see Contacts  
on page 7 for contact addresses and telephone numbers.  
Recycling Printer Components  
The majority of this printer’s components are recyclable. The printer’s main logic board  
includes a battery that you should dispose of properly.  
Do not dispose of any printer components in unsorted municipal waste. Please dispose of the  
battery according to your local regulations, and recycle the other printer components  
according to your local standards. For more information, see  
Lubrication  
Other than lubricating the cutter blade after approximately 60,000 cuts, no lubrication is  
needed for this printer.  
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.  
Caution • Some commercially available lubricants will damage the finish and the  
mechanical parts if used inappropriately on this printer.  
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Cleaning Schedule and Procedures  
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Cleaning Schedule and Procedures  
Cleaning your printer regularly maintains print quality and may extend the life of the printer.  
The recommended cleaning schedule is shown in Table 10. See the following pages for  
specific procedures.  
Caution • While performing any tasks near an open printhead, remove all rings, watches,  
hanging necklaces, identification badges, or other metallic objects that could touch the  
printhead. You are not required to turn off the printer power when working near an open  
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose  
all temporary settings, such as label formats, and you must reload them before you resume  
printing.  
Caution • Use only the cleaning agents indicated. Zebra is not responsible for damage  
caused by any other fluids being used on this printer.  
Table 10 • Recommended Printer Cleaning Schedule  
Area  
Method  
Solvent*  
Solvent*  
Air blow  
Air blow  
Solvent*  
Air blow  
Air blow  
Solvent*  
Solvent*  
Solvent*  
Interval  
Printhead  
Perform these procedures at the following times:  
• When CLEAN HEAD NOWappears.  
Platen roller  
Direct Thermal Print Mode: After every roll of  
Transmissive (media) sensor  
Black mark sensor  
Media path  
labels or 500 ft (150 m) of fanfold labels.  
Thermal Transfer Print Mode: After every roll  
(1500 ft or 450 m) of ribbon.  
Ribbon sensor  
Label-available sensors  
Tear-off/peel-off bar  
Snap plate  
Every 6 months, or as needed  
As needed  
Cutter  
* Zebra recommends using Preventive Maintenance Kit (part number 47362). In place of this kit, you may use a clean swab  
dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%).  
† If using canned air, it is recommended that you turn off the printer before cleaning.  
Clean the Exterior  
Clean the outside surfaces of the printer with a lint-free cloth. Use a mild detergent solution or  
desktop cleaner sparingly, as needed.  
Caution • Do not use harsh or abrasive cleaning agents or solvents.  
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Clean the Media Compartment  
After every four rolls of media, inspect the media compartment. Use a soft bristle brush or a  
vacuum cleaner to remove any dirt and lint from the interior of the printer.  
Clean the Printhead and Platen Roller  
If print quality does not improve after you perform this procedure, clean the printhead with  
Save-a-Printhead cleaning film. This specially coated material removes contamination  
buildup without damaging the printhead. Call your authorized Zebra reseller or distributor for  
more information.  
Cleaning intervals are as follows, based on the printhead resolution:  
For 203 and 300 dpi printers Clean the printhead after every roll (1500 feet or 450 m) of  
thermal transfer ribbon or after every roll (500 feet or 150 m) of direct thermal labels or when  
CLEAN HEAD NOWappears on the LCD. Clean the printhead more often if you see  
inconsistent print quality, such as voids in the bar code or graphics.  
For 600 dpi printers Clean the printhead after each roll (500 feet or 150 m) of labels or  
when CLEAN HEAD NOWappears on the LCD. Clean the printhead more often if you see  
inconsistent print quality, such as voids in the bar code or graphics.  
If power is removed from a 600 dpi printer when cleaning the printhead, the  
CLEAN HEAD NOWwarning shown on the LCD will not disappear.  
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Caution • The printhead may be hot and can cause severe burns. Allow the printhead to  
cool.  
Caution • Before touching the printhead assembly, discharge any built-up static electricity  
by touching the metal printer frame or by using an anti-static wriststrap and mat.  
Caution • While performing any tasks near an open printhead, remove all rings, watches,  
hanging necklaces, identification badges, or other metallic objects that could touch the  
printhead. You are not required to turn off the printer power when working near an open  
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose  
all temporary settings, such as label formats, and you must reload them before you resume  
printing.  
To clean the printhead and platen roller, complete these steps:  
1. Open the printhead assembly by rotating the printhead-open lever (1) counter-clockwise.  
1
2. Remove the media and ribbon (if loaded).  
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3. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the  
brown strip on the printhead assembly from end to end. In place of the Preventive  
Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol  
(minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.  
3
4
1
2
Swab  
Platen roller  
Printhead print elements  
Printhead-open lever  
1
2
3
4
4. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the  
solvent to evaporate.  
5. Reload the media and the ribbon (if required).  
6. Push down the printhead assembly (1), and then rotate the printhead-open lever (2)  
clockwise until it locks into place.  
2
1
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Clean the Sensors  
Brush or vacuum any accumulated paper lint and dust off the sensors. Clean the sensors  
according to the recommendations in Cleaning Schedule and Procedures on page 117.  
Ribbon and Label-Available Sensor Locations  
The ribbon sensor and optional label-available sensor are shown in Figure 16.  
Figure 16 • Sensor Locations  
1
2
3
Label-available sensors  
Black mark sensor  
Ribbon sensor  
1
2
3
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Transmissive Media Sensor  
The upper and lower transmissive media sensors are show in Figure 17 and Figure 18.  
Figure 17 • Upper Media Sensor  
1
Y
Z
X
Upper media sensor adjustment screw  
1
Figure 18 • Lower Media Sensor  
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Media Out Sensor Location  
The location of the media out sensor is shown in Figure 19.  
Figure 19 • Media Out Sensor  
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Clean the Snap Plate  
Clean the snap plate when label adhesive or a label is stuck to the underside. Figure 20 shows  
the location of the snap plate. The snap plate is made of plastic in RFID printers and of metal  
in non-RFID printers.  
Figure 20 • Snap Plate Location  
Non-RFID Printers  
Important • Be careful not to bend or twist the metal snap plate as you remove it from or  
insert it into the printer.  
To clean a metal snap plate in a non-RFID printer, complete these steps:  
1.  
Caution • Turn off (O) the printer and disconnect it from the power source before  
performing the following procedure.  
Turn off (O) the printer, and disconnect the AC power cord and all data cables.  
2.  
Caution • While performing any tasks near an open printhead, remove all rings,  
watches, hanging necklaces, identification badges, or other metallic objects that could  
touch the printhead.  
Open the printhead and remove the media and ribbon (if used).  
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3. Insert a small-blade screwdriver or similar tool into the loop on the left side of the snap  
plate. Gently lift the left side of the snap plate slightly and, if necessary, support it with  
your left hand.  
4. Insert the small-blade screwdriver or similar tool into the loop on the right side of the snap  
plate. Gently lift the right side of the snap plate.  
5. Remove the snap plate from the printer.  
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6. Using the swab from the Preventive Maintenance Kit (part number 47362), clean the back  
of the snap plate. In place of the Preventive Maintenance Kit, you may use a clean swab or  
soft cloth dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water  
(maximum 10%). Allow the solvent to evaporate.  
7. To reinstall the snap plate, insert the two tabs on the bottom of the snap plate into the two  
slots of the media path.  
8. Press down on the loops to lock the snap plate into place.  
9. Reinstall the media and ribbon (if used).  
10. Reconnect the data cables and AC power cord, and turn on (l) the printer.  
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RFID Printers  
Important • Do not use a screwdriver or other metal objects when removing the plastic snap  
plate from an RFID printer. Doing so could damage the snap plate.  
To clean a plastic snap plate in an RFID printer, complete these steps:  
1.  
Caution • Turn off (O) the printer and disconnect it from the power source before  
performing the following procedure.  
Turn off (O) the printer and disconnect the AC power cord and all data cables.  
2.  
Caution • While performing any tasks near an open printhead, remove all rings,  
watches, hanging necklaces, identification badges, or other metallic objects that could  
touch the printhead.  
Open the printhead and remove the media and ribbon (if used).  
3. Press in the tabs on the sides of the snap plate.  
4. Rotate the front of the snap plate upward.  
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5. Remove the snap plate from the printer.  
6. Using the swab from the Preventive Maintenance Kit (part number 47362), clean the back  
of the snap plate. In place of the Preventive Maintenance Kit, you may use a clean swab or  
soft cloth dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water  
(maximum 10%). Allow the solvent to evaporate.  
7. To reinstall the snap plate, insert the snap plate into the printer until it hits the stops (1) on  
the back of the encoder plate.  
1
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8. Press down on the tabs to lock the snap plate into place.  
9. Reinstall the media and ribbon (if used).  
10. Reconnect the data cables and AC power cord, and turn on (l) the printer.  
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Clean the Cutter  
If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter.  
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.  
To clean the cutter, complete these steps:  
1.  
Caution • Turn off (O) the printer and disconnect it from the power source before  
performing the following procedure.  
Turn off (O) the printer, and disconnect the AC power cord and all data cables.  
2. Using the swab from the Preventive Maintenance Kit (part number 47362), clean the  
stationary cutter blade. In place of the Preventive Maintenance Kit, you may use a clean  
swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water  
(maximum 10%). Allow the solvent to evaporate.  
3. If cleaning does not remove label fragments and adhesive, contact an authorized service  
technician.  
4. Reconnect the data cables and AC power cord, and turn on (l) the printer.  
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Replace the Fuse  
Replace the Fuse  
The instructions that follow are for the 140Xi4, 170Xi4, and 220Xi4 printers only. Fuses are  
not user-replaceable in the 110Xi4.  
Caution • Turn the AC power switch off (O) and remove the power cord before performing  
this procedure.  
The printer uses a metric-style fuse (5 × 20 mm IEC) rated at F5A, 250 V. The AC power entry  
module comes with two approved fuses in the fuse holder: one is in-circuit, and the second is  
provided as a spare. The end caps of the fuse must bear the certification mark of a known  
international safety organization (see Figure 5 on page 29).  
To replace a faulty fuse, complete these steps:  
1.  
Caution • Turn off (O) the printer and disconnect it from the power source before  
performing the following procedure.  
Turn off (O) the printer, and disconnect the AC power cord and all data cables.  
2. Use a small-blade screwdriver or similar tool to remove the fuse holder.  
The fuse holder is part of the AC power entry module at the rear of the printer (Figure 21).  
Figure 21 • AC Power Entry Module  
1
2
3
4
Power switch  
Fuse holder  
AC power entry module  
Small-blade screwdriver  
1
2
3
4
3. Remove the faulty fuse and install a new fuse in the in-circuit position (Figure 22).  
Important • If you use the spare fuse, be sure to order a replacement fuse from an  
authorized Zebra distributor. The spare fuse should be the exact type and rating as the  
original in-circuit fuse.  
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Figure 22 • Fuse Locations  
1
2
3
In-circuit fuse  
Fuse holder  
Spare fuse  
1
2
3
4. Snap the fuse holder back into the AC power entry module.  
5. Reconnect the data cables and AC power cord, and turn on (l) the printer.  
Note • If the printer does not power on, an internal component failure may have occurred,  
and the printer requires servicing by an authorized service technician.  
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Troubleshooting  
This section provides information about errors that you might need to troubleshoot. Assorted  
diagnostic tests are included.  
Contents  
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Troubleshooting Checklists  
134  
Troubleshooting Checklists  
If an error condition exists with the printer, review this checklist:  
Is there an error message on the LCD? If yes, see LCD Error Messages on page 135.  
Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media  
Is the CHECK RIBBON light on when ribbon is loaded properly? If yes, see Calibrate  
Are you experiencing problems with print quality? If yes, see Print Quality Problems  
Are you experiencing communications problems? If yes, see Communications Problems  
If the labels are not printing or advancing correctly, review this checklist:  
Are you using the correct type of labels? Review the types of label in Types of Media  
Are you using a label that is narrower than the maximum print width? See Set Print Width  
Review the label- and ribbon-loading illustrations in Print Modes and Printer Options  
Does the printhead need to be adjusted? See Adjust Printhead Pressure and Toggle  
Position on page 82 for more information.  
Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity  
on page 101 for more information.  
If none of the above suggestions correct the problem, review this checklist:  
Perform one or more of the self-tests given in Printer Diagnostics on page 153. Use the  
results to help identify the problem.  
If you are still having problems, see Contacts on page 7 for customer support information.  
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LCD Error Messages  
The LCD displays messages when there is an error. See Table 11 for LCD errors, the possible  
causes, and the recommended solutions.  
Table 11 • LCD Error Messages  
LCD Display/  
Printer Condition  
Possible Cause  
Recommended Solution  
The printhead was replaced with  
one that is not a genuine Zebra™  
printhead.  
Install a genuine Zebra™ printhead.  
The ERROR light flashes.  
In thermal transfer mode, ribbon is Load ribbon correctly. See Load  
not loaded or incorrectly loaded.  
In thermal transfer mode, the  
ribbon sensor is not detecting  
ribbon.  
1. Load ribbon correctly. See Load  
2. Calibrate the sensors. See  
The printer stops; the  
RIBBON light is on; the  
ERROR light flashes.  
In thermal transfer mode, media is 1. Load media correctly. See Print  
blocking the ribbon sensor.  
2. Calibrate the sensors. See  
In thermal transfer mode, the  
printer did not detect the ribbon  
even though it is loaded correctly.  
1. Print a sensor profile.See Print  
ribbon out threshold (1) is likely  
too high, above the black area that  
indicates where the ribbon is  
detected (2).  
1
2
2. Calibrate the sensors or load  
printer defaults. See Calibrate  
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Table 11 • LCD Error Messages (Continued)  
LCD Display/  
Printer Condition  
Possible Cause  
Recommended Solution  
Ribbon is loaded, but the printer is Ribbon is not required with direct  
set for direct thermal mode.  
thermal media. If you are using direct  
thermal media, remove the ribbon. This  
error message will not affect printing.  
If you are using thermal transfer media,  
which requires ribbon, set the printer  
for Thermal Transfer mode. See Select  
The RIBBON light is on; the  
ERROR light flashes.  
The media is not loaded or is  
loaded incorrectly.  
Load media correctly. See Print Modes  
Misaligned media sensor.  
Check position of the media sensor.  
The printer is set for  
noncontinuous media, but  
continuous media is loaded.  
Install proper media type, or reset  
printer for current media type and  
perform calibration.  
The printer stops; the  
MEDIA light is on; the  
ERROR light flashes.  
The printhead is not fully closed.  
Close printhead completely.  
Call a service technician.  
The head open sensor is not  
working properly.  
The printer stops; the  
ERROR light flashes.  
The printhead has a faulty  
thermistor.  
Call a service technician.  
The ERROR light flashes.  
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Table 11 • LCD Error Messages (Continued)  
Possible Cause Recommended Solution  
LCD Display/  
Printer Condition  
Caution • An improperly connected printhead data or power cable  
can cause these error messages. The printhead may be hot  
enough to cause severe burns. Allow the printhead to cool.  
The printhead data cable is not  
properly connected.  
Caution • Turn off (O) the printer  
before performing this procedure.  
Failure to do so can damage the  
printhead.  
1. Turn off (O) the printer.  
2. Disconnect and reconnect the data  
cable to the printhead.  
3. Ensure that the cable connector is  
fully inserted into the printhead  
connector.  
4. Turn on (I) the printer.  
The printhead has a faulty  
thermistor.  
Call a service technician.  
The printer stops; the  
ERROR light is on; the  
printer cycles through these  
three messages.  
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Table 11 • LCD Error Messages (Continued)  
Possible Cause Recommended Solution  
Caution • An improperly connected printhead data or power cable  
LCD Display/  
Printer Condition  
can cause this error message. The printhead may be hot enough to  
cause severe burns. Allow the printhead to cool.  
The printhead temperature is  
approaching its lower operating  
limit.  
Continue printing while the printhead  
reaches the correct operating  
temperature. If the error remains, the  
environment may be too cold for  
proper printing. Relocate the printer to  
a warmer area.  
The printer prints while the  
ERROR light flashes.  
The printhead data cable is not  
properly connected.  
Caution • Turn off (O) the printer  
before performing this procedure.  
Failure to do so can damage the  
printhead.  
1. Turn off (O) the printer.  
2. Disconnect and reconnect the data  
cable to the printhead.  
3. Ensure that the cable connector is  
fully inserted into the printhead  
connector.  
4. Turn on (I) the printer.  
The printhead has a faulty  
thermistor.  
Call a service technician.  
Caution • The printhead may be hot enough to cause severe  
burns. Allow the printhead to cool.  
The printhead is over temperature. Allow the printer to cool. Printing  
automatically resumes when the  
printhead elements cool to an  
acceptable operating temperature.  
The printer stops; the  
ERROR light flashes.  
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Table 11 • LCD Error Messages (Continued)  
LCD Display/  
Printer Condition  
Possible Cause  
Recommended Solution  
The printer is defragmenting  
memory.  
Caution • Do NOT turn off the printer  
power during defragmenting. Doing so  
can damage the printer.  
Allow the printer to finish  
defragmenting. If you get this error  
message frequently, check your label  
formats. Formats that write to and erase  
memory frequently may cause the  
printer to defragment often. Using  
properly coded label formats usually  
minimizes the need for defragmenting.  
The printer stops.  
If this error message does not go away,  
contact Technical Support. The printer  
requires service.  
Caution • The cutter blade is sharp. Do not touch or rub the blade  
with your fingers.  
The cutter blade is in the media  
path.  
Turn off the printer power and unplug  
the printer. Inspect the cutter module  
for debris and clean as needed  
following the cleaning instructions in  
The printer stops; the  
ERROR light flashes.  
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Table 11 • LCD Error Messages (Continued)  
LCD Display/  
Printer Condition  
Possible Cause  
Recommended Solution  
There is not enough memory to  
perform the function specified on  
the second line of the error  
message.  
Free up some of the printer’s memory  
by adjusting the label format or printer  
parameters. One way to free up  
memory is to adjust the print width to  
the actual width of the label instead of  
leaving the print width set to the  
default. See Set Print Width  
Ensure that the device, such as FLASH  
memory or PCMCIA card, is installed  
and not write protected or full.  
Ensure that the data is not directed to a  
device that is not installed or is  
unavailable.  
Refer to the Maintenance Manual for  
more information about the specified  
function.  
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Print Quality Problems  
141  
Print Quality Problems  
Table 12 identifies problems with print quality, the possible causes, and the recommended  
solutions.  
Table 12 • Print Quality Problems  
Problem  
Possible Cause  
Recommended Solution  
General print quality The printer is set at the  
For optimal print quality, set the print speed to  
the lowest possible setting for your application  
via control panel, the driver, or the software. See  
Adjust Print Speed on page 91. You may want to  
issues  
incorrect print speed.  
You are using an incorrect  
combination of labels and  
ribbon for your application.  
1. Switch to a different type of media or ribbon  
to try to find a compatible combination.  
2. If necessary, consult for information and  
advice.  
The printer is set at an incorrect For optimal print quality, set the darkness to the  
darkness level.  
lowest possible setting for your application via  
the control panel, the driver, or the software. See  
Adjust Print Speed on page 91. You may want to  
determine the ideal darkness setting.  
The printhead is dirty.  
Clean the printhead. See Clean the Printhead  
Incorrect or uneven printhead  
pressure.  
Set the printhead pressure to the minimum  
needed for good print quality. See Adjust  
The printhead is improperly  
balanced.  
Call a service technician.  
Long tracks of  
missing print on  
several labels  
Print element damaged.  
Call a service technician.  
Wrinkled ribbon.  
See wrinkled ribbon causes and solutions in this  
table.  
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Table 12 • Print Quality Problems (Continued)  
Problem  
Possible Cause  
Recommended Solution  
Wrinkled ribbon  
Ribbon was fed through the  
ribbon system incorrectly.  
Load the ribbon correctly. See Load Ribbon  
Incorrect burn temperature.  
Set the darkness to the lowest possible setting for  
good print quality. See Adjust Print Darkness  
Incorrect or uneven printhead  
pressure.  
Set the printhead pressure to the minimum  
needed for good print quality. See Adjust  
Media not feeding properly;  
“walking” from side to side.  
Make sure that media is snug by adjusting the  
media guide, or call a service technician.  
The strip plate needs adjusting. Call a service technician.  
The printhead needs vertical  
adjustment.  
Call a service technician.  
Call a service technician.  
The printhead is improperly  
balanced.  
The printhead and platen roller Call a service technician.  
need to be realigned.  
Fine, angular gray  
lines on blank labels  
Wrinkled ribbon.  
See wrinkled ribbon causes and solutions in this  
table.  
Printing too light or  
too dark over the  
entire label  
The media is not designed for  
high-speed operation.  
Replace supplies with those recommended for  
high-speed operation.  
You are using an incorrect  
combination of media and  
ribbon for your application.  
1. Switch to a different type of media or ribbon  
to try to find a compatible combination.  
2. If necessary, consult your authorized Zebra  
reseller or distributor for information and  
advice.  
You are using ribbon with  
direct thermal media.  
Direct thermal media does not require ribbon. To  
check if you are using direct thermal media,  
perform the label scratch test in When to Use  
Incorrect or uneven printhead  
pressure.  
Set the pressure to the minimum needed. See  
Smudge marks on  
labels  
The media or ribbon is not  
designed for high-speed  
operation.  
Replace supplies with those recommended for  
high-speed operation.  
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Table 12 • Print Quality Problems (Continued)  
Problem  
Possible Cause  
Recommended Solution  
Misregistration/skips The printer is not calibrated.  
Recalibrate the printer.  
labels  
The media sensor is not  
positioned correctly.  
Place the media sensor in the proper position.  
Improper label format.  
Use correct label format.  
Misregistration and  
misprint of one to  
three labels  
The platen roller is dirty.  
The media sensor is not  
positioned correctly.  
Place the media sensor in the proper position.  
Media does not meet  
specifications.  
Use media that meets specifications.  
Vertical drift in  
The printer is out of calibration. Calibrate the printer. See Calibrate Media and  
top-of-form position  
Vertical drift occurs during  
normal printer operation.  
Calibrate the printer. See Calibrate Media and  
Note • A vertical drift of  
± 4 to 6 dot rows  
(approximately 0.5 mm)  
is within normal  
tolerances.  
The platen roller is dirty.  
Clean the platen roller. See Clean the Printhead  
Vertical image or  
label drift  
The printer is using  
non-continuous labels but is  
configured in continuous mode.  
Configure the printer for non-continuous and run  
calibration routine, if necessary.  
The media sensor is positioned Ensure that the media sensor is properly  
incorrectly.  
positioned to read a single/consistent interlabel  
The media sensor is calibrated  
improperly.  
The platen roller is dirty.  
Clean the platen roller. See Clean the Printhead  
Improper printhead pressure  
settings (toggles).  
Adjust the printhead pressure to ensure proper  
functionality.  
Improperly loaded media.  
Incompatible media.  
Verify that the printer is loaded properly.  
Ensure that the interlabel gaps or notches are 2 to  
4 mm and consistently placed. Media must not  
exceed minimum specifications for mode of  
operation.  
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Table 12 • Print Quality Problems (Continued)  
Problem  
Possible Cause  
Recommended Solution  
The bar code printed The bar code is not within  
Perform the FEED Self Test on page 156. Adjust  
on a label does not  
scan.  
specifications because the print the darkness or print speed settings as necessary.  
is too light or too dark.  
Not enough blank space around Leave at least 1/8 in. (3.2 mm) between the bar  
the bar code.  
code and other printed areas on the label and  
between the bar code and the edge of the label.  
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Calibration Problems  
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Calibration Problems  
Table 13 identifies problems with calibration, the possible causes, and the recommended  
solutions.  
Table 13 • Calibration Problems  
Possible Cause Recommended Solution  
Problem  
Loss of printing  
registration on labels.  
Excessive vertical  
drift in top-of-form  
registration.  
The platen roller is dirty.  
Clean the platen roller according to the  
Media guides are positioned  
improperly.  
Ensure that the media guides are properly  
positioned.  
The media type is set  
incorrectly.  
Set the printer for the correct media type  
(non-continuous or continuous). See Set Media  
Auto Calibrate failed. Media or ribbon is loaded  
Ensure that media and ribbon are loaded  
correctly.  
incorrectly.  
The sensors could not detect the Manually calibrate the printer. See Calibrate  
media or ribbon.  
The sensors are dirty or  
positioned improperly.  
Ensure that the sensors are clean and properly  
positioned.  
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Communications Problems  
146  
Communications Problems  
Table 14 identifies problems with communications, the possible causes, and the recommended  
solutions.  
Table 14 • Communications Problems  
Problem  
Possible Cause  
Recommended Solution  
A label format was sent to The communication  
Check the printer driver or software  
the printer but was not  
recognized. The DATA  
light does not flash.  
parameters are incorrect.  
communications settings (if applicable).  
If you are using serial communication, check  
the serial port setting in the control panel  
If you are using serial communication, make  
sure that you are using a null modem cable or a  
null modem adapter.  
Using the control panel menu, check the  
protocol setting. It should be set to NONE. See  
If a driver is used, check the driver  
communication settings for your connection.  
A label format was sent to The serial communication  
the printer. Several labels settings are incorrect.  
print, then the printer  
skips, misplaces, misses, or  
distorts the image on the  
Ensure that the flow control settings match.  
Check the communication cable length. See  
Table 3 on page 23 for requirements.  
Check the printer driver or software  
communications settings (if applicable).  
label.  
A label format was sent to The prefix and delimiter  
Verify the prefix and delimiter characters. See  
the printer but was not  
recognized. The DATA  
light flashes but no  
printing occurs.  
characters set in the printer  
do not match the ones in the Set Delimiter Character on page 104 for the  
label format.  
requirements.  
Incorrect data is being sent  
to the printer.  
Check the communication settings on the  
computer. Ensure that they match the printer  
settings.  
Ensure that ZPL II is being used.  
If the problem continues, check the ZPL II  
format for changes to ^CC, ^CT, and ^CD.  
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Ribbon Problems  
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Ribbon Problems  
Table 15 identifies problems that may occur with ribbon, the possible causes, and the  
recommended solutions.  
Table 15 • Ribbon Problems  
Problem  
Possible Cause  
Recommended Solution  
Broken or melted  
ribbon  
Darkness setting too high.  
1. Reduce the darkness setting.  
2. Clean the printhead thoroughly.  
The printer does not  
detect when the  
ribbon runs out.  
The printer was calibrated  
without ribbon. Later, ribbon  
was inserted without the user  
recalibrating the printer or  
loading printer defaults.  
Calibrate the printer, this time using ribbon, or  
load printer defaults. See Calibrate Media and  
In thermal transfer  
mode, the printer did  
not detect the ribbon  
even though it is  
loaded correctly.  
The ribbon light is on The printer was not calibrated  
even though ribbon is for the label and ribbon being  
Perform the calibration procedure in Calibrate  
loaded correctly.  
used.  
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RFID Problems  
148  
RFID Problems  
Table 16 identifies problems that may occur with RFID printers, the possible causes, and the  
recommended solutions. For more information about RFID, refer to the RFID Programming  
Guide. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD  
that came with your printer.  
Table 16 • RFID Problems  
Problem  
Possible Cause  
Recommended Solution  
The RFID-enabled  
printer voids every  
label.  
The printer is not calibrated for Manually calibrate the printer. See Calibrate  
the RFID label being used.  
The printer is set for the wrong Set the correct tag type. Refer to the RFID  
tag type.  
Programming Guide for instructions.  
The printer is unable to  
communicate with the RFID  
reader.  
1. Turn off (O) the printer.  
2. Wait 10 seconds.  
3. Turn on (I) the printer.  
4. If the problem persists, you may have a bad  
RFID reader or a loose connection between  
the RFID reader and the printer. Contact  
Technical Support or an authorized Zebra  
RFID service technician for assistance.  
The settings are incorrect in  
your label designer software.  
The software settings override the printer  
settings. Make sure that the software and printer  
settings match.  
You are using an incorrect  
programming position,  
particularly if the tags being  
used are within printer  
specifications.  
Do one or more of the following as necessary:  
• Check the programming position being used  
with the ^RScommand, or the program  
position setting in your label designer  
software. If the position is incorrect, change  
the setting. Refer to the RFID Programming  
Guide for more information.  
• Select RESTORE for the RFID TAG  
CALIBparameter (refer to the RFID  
Programming Guide for instructions).  
You are sending RFID ZPL or  
SGD commands that are  
incorrect.  
Refer to the RFID Programming Guide for more  
information about the ZPL and SGD commands  
for RFID.  
Radio frequency (RF)  
interference from another RF  
source.  
Do one or more of the following as necessary:  
• Move the printer away from fixed RFID  
readers or other RF sources.  
• Make sure that the media door is closed at all  
times during RFID programming.  
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RFID Problems  
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Table 16 • RFID Problems (Continued)  
Problem  
Possible Cause  
Recommended Solution  
Low yields. Too many The RFID labels are not within Make sure that the labels meet transponder  
RFID tags per roll  
are voided.  
specifications for the printer,  
which means that the  
transponder is not in an area  
that can be programmed  
consistently.  
placement specifications for your printer. See  
transponder placement information.  
Refer to the RFID Programming Guide or  
contact an authorized Zebra RFID reseller for  
more information.  
Some RFID tags are more  
sensitive than others and may  
require special printer settings.  
1. Verify that the printer is set for the correct  
write power. Refer to the RFID  
Programming Guide for instructions.  
2. If necessary, run the ^HRcommand to  
manually calibrate the transponder position.  
3. If the problem persists, consider using a  
different tag type.  
Refer to the RFID Programming Guide or  
contact an authorized Zebra RFID reseller for  
more information.  
Incorrect read and write power Change the RFID read and write power levels.  
levels for the RFID tag type.  
Refer to the RFID Programming Guide for  
instructions.  
Radio frequency (RF)  
interference from another RF  
source.  
Do one or more of the following as necessary:  
• Move the printer away from fixed RFID  
readers.  
• Make sure that the media door is closed at all  
times during RFID programming.  
The printer is using outdated  
printer firmware and reader  
firmware versions.  
updated firmware.  
The printer stops at  
the RFID inlay.  
The printer calibrated the label 1. Select FEED for the MEDIAPOWERUPand  
length only to the RFID inlay  
HEADCLOSEparameters (see Select Media  
instead of to the interlabel gap.  
2. Manually calibrate the printer. See  
The DATA light  
The download was not  
successful. For best results,  
cycle power on the printer  
before downloading any  
firmware.  
1. Turn off (O) the printer.  
2. Wait 10 seconds.  
flashes indefinitely  
after you attempt to  
download printer or  
reader firmware.  
3. Turn on (I) the printer.  
4. Attempt to download the firmware again.  
5. If the problem persists, contact Technical  
Support.  
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Table 16 • RFID Problems (Continued)  
Problem  
Possible Cause  
Recommended Solution  
RFID parameters do The printer was powered  
Wait at least 10 seconds after turning the printer  
not appear in Setup  
mode, and RFID  
information does not initialize properly.  
appear on the printer  
off (O) and then back on (I) too power off before turning it back on.  
quickly for the RFID reader to  
1. Turn off (O) the printer.  
2. Wait 10 seconds.  
3. Turn on (I) the printer.  
configuration label.  
4. Check for the RFID parameters in Setup  
mode or for RFID information on a new  
configuration label.  
The printer does not  
void RFID labels that  
are not programmed  
correctly.  
An incorrect version of printer 1. Verify that the correct firmware version is  
or reader firmware was loaded  
on the printer.  
loaded on your printer. Refer to the RFID  
Programming Guide for more information.  
2. Download the correct printer or reader  
firmware if necessary.  
3. If the problem persists, contact Technical  
Support.  
The printer is unable to  
communicate with the RFID  
subsystem.  
1. Turn off (O) the printer.  
2. Wait 10 seconds.  
3. Turn on (I) the printer.  
4. If the problem persists, you may have a bad  
RFID reader or a loose connection between  
the RFID reader and the printer. Contact  
Technical Support or an authorized service  
technician for assistance.  
The printer is RFID-ready, but  
no reader is installed.  
Contact an authorized Zebra RFID reseller to  
acquire a reader for your printer.  
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Miscellaneous Printer Problems  
151  
Miscellaneous Printer Problems  
Table 17 identifies miscellaneous problems with the printer, the possible causes, and the  
recommended solutions.  
Table 17 • Miscellaneous Printer Problems  
Problem  
Possible Cause  
Recommended Solution  
The LCD displays a  
language that I  
cannot read  
The language parameter was  
changed through the control  
panel or a firmware command.  
1. Press SETUP/EXIT to enter configuration  
mode.  
2. Press MINUS (-).  
The printer displays the LANGUAGE  
parameter in the current language. Even if  
you cannot recognize the characters  
displayed, you can still scroll to another  
language.  
3. Press PLUS (+) or MINUS (-) to scroll  
through the choices until you find a language  
that you can read.  
4. Press SETUP/EXIT.  
The LCD displays SAVE CHANGESin the  
original language.  
5. Press NEXT/SAVE to exit configuration  
mode and save the changes (if the language  
does not change, you may need to scroll to a  
different save option by pressing PLUS (+)  
or MINUS (-) in the previous step).  
6. Repeat this process, if necessary, until you  
reach the desired language.  
The LCD is missing  
characters or parts of  
characters  
The LCD may need replacing.  
Parameters are set incorrectly.  
Call a service technician.  
Changes in  
1. Set parameters and save permanently.  
parameter settings  
did not take effect  
2. Turn the printer off (O) and then on (I).  
A firmware command turned  
off the ability to change the  
parameter.  
Refer to the Programming Guide for the printer  
language being used, or call a service technician.  
A firmware command changed Refer to the Programming Guide for the printer  
the parameter back to the  
previous setting.  
language being used, or call a service technician.  
If the problem continues, there Call a service technician.  
may be a problem with the  
main logic board.  
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Table 17 • Miscellaneous Printer Problems (Continued)  
Problem  
Possible Cause  
Recommended Solution  
The printer fails to  
calibrate or detect the for the label being used.  
top of the label.  
The printer was not calibrated  
Perform the calibration procedure in Calibrate  
The printer is configured for  
continuous media.  
Set the media type to noncontinuous media. See  
The driver or software  
configuration is not set  
correctly.  
Driver or software settings produce commands  
that can overwrite the printer configuration.  
Check the driver or software media-related  
setting.  
Non-continuous  
labels are being  
treated as continuous  
labels.  
The printer was not calibrated  
for the media being used.  
Perform the calibration procedure in Calibrate  
The printer is configured for  
continuous media.  
Set the media type to noncontinuous media. See  
All lights are on, but  
nothing displays on  
the LCD, and the  
printer locks up.  
Internal electronic or firmware Call a service technician.  
failure.  
The printer locks up  
while running the  
Power-On Self Test.  
Main logic board failure.  
Call a service technician.  
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Printer Diagnostics  
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Printer Diagnostics  
Self tests and other diagnostics provide specific information about the condition of the printer.  
The self tests produce sample printouts and provide specific information that helps determine  
the operating conditions for the printer. The most commonly used are the Power-On and the  
CANCEL self tests.  
Important • Use full-width media when performing self tests. If your media is not wide  
enough, the test labels may print on the platen roller. To prevent this from happening, check  
the print width using Set Print Width on page 94, and ensure that the width is correct for the  
media that you are using.  
Each self test is enabled by pressing a specific control panel key or combination of keys while  
turning on (I) the printer power. Keep the key(s) pressed until the first indicator light turns off.  
The selected self test automatically starts at the end of the Power-On Self Test.  
Note •  
• When performing these self tests, do not send data to the printer from the host.  
• If your media is shorter than the label to be printed, the test label continues on the next  
label.  
• When canceling a self test prior to its actual completion, always reset the printer by turning  
it off (O) and then on (l).  
• If printer is in applicator mode and the liner is being taken up by the applicator, the  
operator must manually remove the labels as they become available.  
Power-On Self Test  
A Power-On Self Test (POST) is performed each time the printer is turned on (l). During this  
test, the control panel lights (LEDs) turn on and off to ensure proper operation. At the end of  
this self test, only the POWER LED remains lit. When the Power-On Self Test is complete, the  
media is advanced to the proper position.  
To initiate the Power-On Self Test, complete these steps:  
1. Turn on (I) the printer.  
The POWER LED illuminates. The other control panel LEDs and the LCD monitor the  
progress and indicate the results of the individual tests. All messages during the POST  
display in English; however, if the test fails, the resulting messages cycle through the  
international languages as well.  
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CANCEL Self Test  
The CANCEL self test prints a configuration label (Figure 23).  
To perform the CANCEL Self Test, complete these steps:  
1. Turn off (O) the printer.  
2. Press and hold CANCEL while turning on (I) the printer. Hold CANCEL until the first  
control panel light turns off.  
A printer configuration label prints (Figure 23).  
Figure 23 • Sample Configuration Label  
Xi4  
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Printer Diagnostics  
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PAUSE Self Test  
This self test can be used to provide the test labels required when making adjustments to the  
printer’s mechanical assemblies or to determine if any printhead elements are not working.  
Figure 24 shows a sample printout.  
To perform a PAUSE self test, complete these steps:  
1. Turn off (O) the printer.  
2. Press and hold PAUSE while turning on (I) the printer. Hold PAUSE until the first control  
panel light turns off.  
The initial self test prints 15 labels at the printer’s slowest speed, and then  
automatically pauses the printer. Each time PAUSE is pressed, an additional 15 labels  
print. Figure 24 shows a sample of the labels.  
Figure 24 • PAUSE Test Label  
While the printer is paused, pressing CANCEL alters the self test. Each time PAUSE is  
pressed, 15 labels print at 6 in. (152 mm) per second.  
While the printer is paused, pressing CANCEL again alters the self test a second time.  
Each time PAUSE is pressed, 50 labels print at the printer’s slowest speed  
While the printer is paused, pressing CANCEL again alters the self test a third time.  
Each time PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.  
While the printer is paused, pressing CANCEL again alters the self test a fourth time.  
Each time PAUSE is pressed, 15 labels print at the printer’s maximum speed.  
To exit this self test at any time, press and hold CANCEL.  
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Printer Diagnostics  
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FEED Self Test  
Different types of media may require different darkness settings. This section contains a  
simple but effective method for determining the ideal darkness for printing bar codes that are  
within specifications.  
During the FEED self test, labels are printed at different darkness settings at two different print  
speeds. The relative darkness and the print speed are printed on each label. The bar codes on  
these labels may be ANSI-graded to check print quality.  
The darkness value starts at three settings lower than the printer’s current darkness value  
(relative darkness of –3) and increase until the darkness is three settings higher than the current  
darkness value (relative darkness of +3).  
Depending on the dot density of the printhead, seven labels are printed at each of the following  
speeds:  
• 203 dpi printers: 2 ips, 6 ips, and 10 ips  
• 300 dpi printers: 2 ips, 6 ips, 8 ips  
• 600 dpi printers: 2 ips, 4 ips  
To perform a FEED self test, complete these steps:  
1. Print a configuration label to show the printer’s current settings.  
2. Turn off (O) the printer.  
3. Press and hold FEED while turning on (I) the printer. Hold FEED until the first control  
panel light turns off.  
The printer prints a series of labels (Figure 25) at various speeds and at darkness settings  
higher and lower than the darkness value shown on the configuration label.  
Figure 25 • FEED Test Label  
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4. See Figure 26 and Table 18. Inspect the test labels and determine which one has the best  
print quality for your application. If you have a bar code verifier, use it to measure  
bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your  
eyes or the system scanner to choose the optimal darkness setting based on the labels  
printed in this self test.  
Figure 26 • Bar Code Darkness Comparison  
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Table 18 • Judging Bar Code Quality  
Description  
Print Quality  
Too dark  
Labels that are too dark are fairly obvious. They may be  
readable but not “in-spec.”  
• The normal bar code bars increase in size.  
• The openings in small alphanumeric characters may fill in  
with ink.  
• Rotated bar code bars and spaces run together.  
Slightly dark  
Slightly dark labels are not as obvious.  
• The normal bar code will be “in-spec.”  
• Small character alpha numerics will be bold and could be  
slightly filled in.  
• The rotated bar code spaces are small when compared to  
the “in-spec” code, possibly making the code unreadable.  
“In-spec”  
The “in-spec” bar code can only be confirmed by a verifier,  
but it should exhibit some visible characteristics.  
• The normal bar code will have complete, even bars and  
clear, distinct spaces.  
• The rotated bar code will have complete, even bars and  
clear, distinct spaces. Although it may not look as good as  
a slightly dark bar code, the bar code will be “in-spec.”  
• In both normal and rotated styles, small alphanumeric  
characters look complete.  
Slightly light  
Too light  
Slightly light labels are, in some cases, preferred to slightly  
dark ones for “in-spec” bar codes.  
• Both normal and rotated bar codes will be in spec, but  
small alphanumeric characters may not be complete.  
Labels that are too light are obvious.  
• Both normal and rotated bar codes have incomplete bars  
and spaces.  
• Small alphanumeric characters are unreadable.  
5. Note the relative darkness value and the print speed printed on the best test label.  
6. Add or subtract the relative darkness value from the darkness value specified on the  
configuration label. The resulting numeric value is the best darkness value for that specific  
label/ribbon combination and print speed.  
7. If necessary, change the darkness value to the darkness value on the best test label. See  
8. If necessary, change the print speed to the same speed as on the best test label. See Adjust  
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FEED and PAUSE Self Test  
Performing this self test temporarily resets the printer configuration to the factory default  
values. These values are active only until power is turned off unless you save them  
permanently in memory. If the factory default values are permanently saved, a media  
calibration procedure must be performed.  
To perform a FEED and PAUSE self test, complete these steps:  
1. Turn off (O) the printer.  
2. Press and hold FEED and PAUSE while turning on (I) the printer.  
3. Hold FEED and PAUSE until the first control panel light turns off.  
The printer configuration is temporarily reset to the factory default values. No labels print  
at the end of this test.  
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Communications Diagnostics Test  
The communication diagnostics test is a troubleshooting tool for checking the interconnection  
between the printer and the host computer.  
When the printer is in diagnostics mode, it prints all data received from the host computer as  
straight ASCII characters with the hex values below the ASCII text. The printer prints all  
characters received, including control codes such as CR (carriage return). Figure 27 shows a  
typical test label from this test.  
Note • The test label prints upside-down.  
Figure 27 • Communications Diagnostics Test Label  
To use communications diagnostics mode, complete these steps:  
1. Set the print width equal to or less than the label width being used for the test. See Set  
Print Width on page 94 for more information.  
2. Set the printer to DIAGNOSTICS. For instructions, see Set Communications Mode  
3. Set the print width equal to or less than the label width being used for the test. See Set  
Print Width on page 94 for more information.  
The printer enters diagnostics mode and prints any data received from the host computer  
on a test label  
4. Check the test label for error codes. For any errors, check that your communication  
parameters are correct.  
Errors show on the test label as follows:  
FE indicates a framing error.  
OE indicates an overrun error.  
PE indicates a parity error.  
NE indicates noise.  
5. Turn the printer off (O) and then back on (I) to exit this self test and return to normal  
operation.  
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Sensor Profile  
Use the sensor profile label to troubleshoot the following types of problems:  
• If the media sensor experiences difficulty in determining gaps (web) between labels.  
• If the media sensor incorrectly identifies preprinted areas on a label as gaps (web).  
• If the ribbon sensor cannot detect ribbon.  
For instructions on printing a sensor profile, see Print Sensor Profile on page 100. If the  
sensitivity of the sensors must be adjusted, perform Calibrate Media and Ribbon Sensor  
Ribbon Sensor Profile (Figure 28) The bars (1) on the sensor profile indicate the ribbon  
sensor readings. The ribbon sensor threshold setting is indicated by the word RIBBON (2). If  
the ribbon readings are below the threshold value, the printer does not acknowledge that  
ribbon is loaded.  
Figure 28 • Sensor Profile (Ribbon Section)  
1
2
Media Sensor Profile (Figure 29) The media sensor readings are shown as bars and flat  
areas on the sensor profile. The bars (1) indicate gaps between labels (the web), and the low  
areas (2) indicate where labels are located. If you compare the sensor profile printout to a  
blank length of your media, the bars should be the same distance apart as the gaps on the  
media. If the distances are not the same, the printer may be having difficulty determining  
where the gaps are located.  
The media sensor threshold settings are shown by the words MEDIA (3) for the media  
threshold and WEB (4) for the web threshold. Use the numbers to the left of the sensor  
readings to compare the numeric readings to the sensor settings.  
Figure 29 • Sensor Profile (Media Section)  
1
2
3
4
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Notes • ___________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
__________________________________________________________________________  
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7
Specifications  
This section provides the features of and specifications for this printer.  
Contents  
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Specifications  
Features  
164  
Features  
This section lists the standard and optional features for the printer.  
Standard Features  
Note • Printer specifications are subject to change without notice.  
• Thermal transfer and direct thermal printing  
• 16 MB SDRAM (12 MB user-available)  
• ZebraNet 10/100 Print Server (internal)  
• USB 2.0 Port  
• RS-232 serial port  
• Bidirectional parallel port  
• Real-Time Clock  
• Advanced Counter  
• XML-enabled printing  
Optional Features  
• ZebraNet Internal Wireless Plus Print Server  
• RFID reader/encoder (110Xi4 models only, standard for R110Xi4 models)  
• IBM twinax/coax interfaces (internal)  
• Applicator port  
• Full-width rotary knife cutter and catch tray  
• 3 in. Media supply spindle (standard for 110Xi4 and R110Xi4 600 dpi printers)  
• Media rewind spindle  
• Bi-fold media door  
• Factory-installed 64 MB (61 MB user available) Flash memory option  
• Additional fonts  
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Features  
Zebra Programming Language (ZPL)  
ZPL II features include:  
• Downloadable graphics, scalable and bitmap fonts, • Controlled via mainframe, mini-computer, PC,  
and label formats  
portable data terminal  
• Object copying between memory areas  
• Programmable quantity with print, pause, and cut  
control  
• (RAM, memory card, and internal Flash)  
• Code page 850 character set  
• Data compression  
• Communicates in printable ASCII characters  
• Error-checking protocol  
• Status message to host upon request  
• Serialized fields  
• Automatic virtual input buffer management  
• Format inversion  
• In-spec OCR-A and OCR-B  
• UPC/EAN  
• Mirror image printing  
• Four-position field rotation  
(0°, 90°, 180°, 270°)  
• User-programmable password  
• Slew command  
Bar Codes  
Types of bar codes include:  
• Bar code ratios—2:1, 7:3, 5:2, 3:1  
• Codabar (supports ratios of 2:1 up to 3:1)  
• CODABLOCK  
• LOGMARS  
• MaxiCode  
• Micro PDF  
• Code 11  
• MSI  
• Code 39 (supports ratios of 2:1 up to 3:1)  
• Code 49 (two-dimensional bar code)  
• Code 93  
• PDF-417 (2-dimensional bar code)  
• PLANET code  
• Plessey  
• Code 128 (with subsets A, B, and C and UCC case • POSTNET  
codes)  
• Check digit calculation where applicable  
• Data Matrix  
• QR-Code  
• RSS code  
• EAN-8, EAN-13, EAN extensions  
• ISBT-128  
• Standard 2 of 5  
• TLC 39  
• Industrial 2 of 5  
• UPC-A, UPC-E, UPC extensions  
• Interleaved 2 of 5 (supports ratios of 2:1 up to 3:1,  
Modulus 10 Check Digit)  
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General Specifications  
166  
General Specifications  
Physical Specifications  
Dimensions  
Height  
110Xi4/R110Xi4  
140Xi4  
170Xi4  
220Xi4  
15.5 in (393.7 mm)  
15.5 in. (393.7 mm) 15.5 in. (393.7 mm) 15.5 in (393.7 mm)  
Width  
10.31 in. (261.9 mm) 11.31 in. (287.3 mm) 13.31 in. (338.1 mm) 15.81 in. (401.6 mm)  
20.38 in. (517.5 mm) 20.38 in. (517.5 mm) 20.38 in. (517.5 mm) 20.38 in. (517.5 mm)  
Depth  
Weight without 50 lb. (22.7 kg)  
options  
55 lb. (25 kg)  
67 lb. (30.5 kg)  
72 lb. (32.7 kg)  
Electrical Specifications  
Power  
110Xi4/R110Xi4  
140Xi4  
170Xi4  
220Xi4  
General  
90 to 264 VAC;  
48 to 62 Hz  
90 to 264 VAC;  
48 to 62 Hz  
90 to 264 VAC;  
48 to 62 Hz  
90 to 264 VAC;  
48 to 62 Hz  
Power  
121 W  
180 W  
220 W  
269 W  
consumption  
printing  
PAUSE test at  
slowest speed  
Printer idle  
20 W  
20 W  
20 W  
20 W  
Environmental Conditions for Operation and Storage  
Environment  
Mode  
Temperature  
Relative Humidity  
Operation  
Thermal Transfer  
40° to 105°F  
(5° to 40° C)  
20 to 85% non-condensing  
Direct Thermal  
32° to 105°F  
(0° to 40° C)  
Storage  
Thermal Transfer or  
Direct Thermal  
–40° to 140°F  
(–40° to 60° C)  
5 to 85% non-condensing  
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Print Specifications by Model  
167  
Print Specifications by Model  
Refer to the tables that follow for printer specifications.  
110Xi4 and R110Xi4  
Print Specifications  
200 dpi  
300 dpi  
600 dpi  
Printhead resolution  
203 dots/inch  
(8 dots/mm)  
300 dots/inch  
(12 dots/mm)  
600 dots/inch  
(24 dots/mm)  
Dot size  
(width×length)  
0.0049×0.0049 in.  
(0.125×0.125 mm)  
0.0033×0.0033 in.  
(0.084×0.084 mm)  
0.0016×0.0016 in.  
(0.042×0.042 mm)  
First dot location (measured from 0.10 ± 0.035 in.  
0.023 ± 0.035 in.  
(0.6 ± 0.9 mm)  
0.023 ± 0.035 in.  
(0.6 ± 0.9 mm)  
inside media edge)  
(2.5 ± 0.9 mm)  
4.0 in. (102 mm)  
39 in. (991 mm)  
Maximum print width  
4.0 in. (102 mm)  
39 in. (991 mm)  
4.0 in. (102 mm)  
39 in. (991 mm)  
Maximum print length  
(non-continuous)  
Maximum print length  
(continuous)  
150 in. (3810 mm)  
100 in. (3810 mm)  
39 in. (991 mm)  
1.5, 2, 3, 4, 5, 6  
Selectable print speeds (inches  
per second)  
2.4, 3, 4, 5, 6, 7, 8,  
9, 10, 11, 12, 13, 14  
2.4, 3, 4, 5, 6, 7, 8,  
9, 10, 11, 12  
Bar code modulus (X) dimension:  
Ladder (rotated) orientation  
4.9 mil to 49 mil  
4.9 mil to 49 mil  
3.9 mil to 39 mil  
3.33 mil to 33 mil  
1.6 mil to 16 mil  
1.6 mil to 16 mil  
Picket fence (nonrotated)  
orientation  
Thin film printhead with Element Yes  
Energy Equalizer (E3)®  
Yes  
Yes  
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Print Specifications by Model  
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140Xi4, 170Xi4, and 220Xi4  
Print  
Specifications  
140Xi4  
170Xi4 200 dpi 170Xi4 300 dpi 220Xi4 200 dpi 220Xi4 300 dpi  
Printhead resolution  
203 dots/inch  
(8 dots/mm)  
203 dots/inch  
(8 dots/mm)  
300 dots/inch  
(12 dots/mm)  
203 dots/inch  
(8 dots/mm)  
300 dots/inch  
(12 dots/mm)  
Dot size (width×length)  
0.0049×0.0049 in.  
(0.125×0.125 mm)  
0.0049×0.0049 in.  
(0.125×0.125 mm)  
0.0033×0.0033 in.  
(0.084×0.084 mm)  
0.0049×0.0049 in.  
(0.125×0.125 mm)  
0.0033×0.0033 in.  
(0.084×0.084 mm)  
First dot location  
(measured from inside  
media edge)  
0.10 ± 0.035 in.  
(2.5 ± 0.9 mm)  
0.10 ± 0.035 in.  
(2.5 ± 0.9 mm)  
0.10 ± 0.035 in.  
(2.5 ± 0.9 mm)  
0.10 ± 0.035 in.  
(2.5 ± 0.9 mm)  
0.10 ± 0.035 in.  
(2.5 ± 0.9 mm)  
Maximum print width  
5.04 in. (128 mm)  
39 in. (99 cm)  
6.6 in. (168 mm)  
39 in. (99 cm)  
6.6 in. (168 mm)  
39 in. (99 cm)  
8.5 in. (216 mm)  
39 in. (99 cm)  
8.5 in. (216 mm)  
39 in. (99 cm)  
Maximum print length  
(non-continuous)  
Maximum print length  
(continuous)  
150 in. (381 cm)  
100 in. (254 cm)  
100 in. (254 cm)  
150 in. (381 cm)  
150 in. (381 cm)  
Selectable Print Speeds  
(inches per second)  
2.4, 3, 4, 5, 6, 7, 8,  
9, 10, 11, 12, 13, 14 10, 11, 12  
2.4, 3, 4, 5, 6, 7, 8, 9, 2.4, 3, 4, 5, 6, 7, 8  
2.4, 3, 4, 5, 6, 7, 8, 9, 2.4, 3, 4, 5, 6  
10  
Bar code modulus (X)  
dimension:  
Ladder (rotated)  
orientation  
4.9 mil to 49 mil  
4.9 mil to 49 mil  
3.9 mil to 39 mil  
3.33 mil to 33 mil  
3.9 mil to 39 mil  
3.33 mil to 33 mil  
4.9 mil to 49 mil  
4.9 mil to 49 mil  
4.9 mil to 49 mil  
4.9 mil to 49 mil  
Picket fence  
(nonrotated) orientation  
Thin film printhead with  
Element Energy Equalizer  
(E3)  
Yes  
Yes  
Yes  
Yes  
Yes  
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Ribbon Specifications  
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Ribbon Specifications  
Refer to the following tables for ribbon specifications.  
Note • Consider the following when using ribbon:  
• Match the ribbon to the label width and printhead width that you are using. The ribbon  
should be at least as wide as the labels to protect the printhead from excessive wear.  
• Ribbon must be wound with the coated side out.  
110Xi4 and R110Xi4  
Ribbon Specifications  
200 dpi  
300 dpi  
600 dpi  
Printhead resolution  
203 dots/inch  
(8 dots/mm)  
300 dots/inch  
(12 dots/mm)  
600 dots/inch  
(24 dots/mm)  
Ribbon width Minimum  
Ribbon width Maximum  
0.79 in. (20 mm)*  
4.33 in. (110 mm)  
984 ft (300 m)  
0.79 in. (20 mm)*  
4.33 in. (110 mm)  
984 ft (300 m)  
0.79 in. (20 mm)*  
4.33 in. (110 mm)  
984 ft (300 m)  
Standard length with 2:1 label to  
ribbon ratio  
Standard length with 3:1 label to  
ribbon ratio  
1476 ft (450 m)  
1476 ft (450 m)  
1476 ft (450 m)  
Ribbon core inside diameter  
1.0 in. (25.4 mm)  
3.2 in. (81.3 mm)  
1.0 in. (25.4 mm)  
3.2 in. (81.3 mm)  
1.0 in. (25.4 mm)  
3.2 in. (81.3 mm)  
Maximum ribbon roll outside  
diameter  
*
For RFID labels, the minimum ribbon width is determined by the minimum label width for the transponder being used.  
140Xi4, 170Xi4, and 220Xi4  
Ribbon  
Specifications  
140Xi4  
170Xi4 200 dpi 170Xi4 300 dpi 220Xi4 200 dpi 220Xi4 300 dpi  
Printhead resolution  
203 dots/inch  
(8 dots/mm)  
203 dots/inch  
(8 dots/mm)  
300 dots/inch  
(12 dots/mm)  
203 dots/inch  
(8 dots/mm)  
300 dots/inch  
(12 dots/mm)  
Ribbon width Minimum  
1.57 in. (40 mm)  
2.0 in. (51 mm)  
6.7 in. (170 mm)  
984 ft (300 m)  
2.0 in. (51 mm)  
6.7 in. (170 mm)  
984 ft (300 m)  
4.25 in. (108 mm)  
8.60 in. (220 mm)  
984 ft (300 m)  
4.25 in. (108 mm)  
8.60 in. (220 mm)  
984 ft (300 m)  
Ribbon width Maximum 5.10 in. (130 mm)  
Standard length with 2:1  
label to ribbon ratio  
984 ft (300 m)  
Standard length with 3:1  
label to ribbon ratio  
1476 ft (450 m)  
1.0 in. (25.4 mm)  
3.2 in. (81.3 mm)  
1476 ft (450 m)  
1.0 in. (25.4 mm)  
3.2 in. (81.3 mm)  
1476 ft (450 m)  
1.0 in. (25.4 mm)  
3.2 in. (81.3 mm)  
1476 ft (450 m)  
1.0 in. (25.4 mm)  
3.2 in. (81.3 mm)  
1476 ft (450 m)  
1.0 in. (25.4 mm)  
3.2 in. (81.3 mm)  
Ribbon core inside  
diameter  
Maximum ribbon roll  
outside diameter  
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Media Specifications  
170  
Media Specifications  
Use the correct size and type of labels for best performance. Refer to the tables that follow for  
specifications.  
Important • Media registration and minimum label length are affected by label type and  
width, ribbon type, print speed, and printer mode of operation. Performance improves as  
these factors are optimized. Zebra recommends qualifying any application with thorough  
testing.  
110Xi4 and R110Xi4  
110  
Media Specifications  
200 dpi  
300 dpi  
600 dpi  
Minimum label length  
Tear-Off  
0.7 in.* (18 mm*)  
0.5 in.* (13 mm*)  
1.5 in.* (38 mm*)  
0.25 in.* (6 mm*)  
**  
0.7 in.* (18 mm*)  
0.5 in.* (13 mm*)  
1.5 in.* (38 mm*)  
0.25 in.* (6 mm*)  
**  
0.7 in. (18 mm)  
0.5 in. (13 mm)  
1.5 in. (38 mm)  
0.25 in. (6 mm)  
**  
Peel-Off  
Cutter  
Rewind  
RFID labels  
Minimum  
Maximum  
RFID labels  
Total media width  
(label + backing, if any)  
0.79 in.* (20 mm*)  
4.5 in.* (114 mm*)  
**  
0.79 in.* (20 mm*)  
4.5 in.* (114 mm*)  
**  
0.79 in. (20 mm)  
4.5 in. (114 mm)  
**  
Total thickness  
(includes backing, if any)  
0.003 in. (0.076 mm)  
0.012 in. (0.305 mm)  
0.009 in. (0.23 mm)  
3 in. (76 mm)  
0.003 in. (0.076 mm)  
0.012 in. (0.305 mm)  
0.009 in. (0.23 mm)  
3 in. (76 mm)  
0.003 in. (0.076 mm)  
0.012 in. (0.305 mm)  
0.009 in. (0.23 mm)  
3 in. (76 mm)  
Cutter maximum full-width media thickness  
Roll media core inside diameter  
Maximum roll diameter on 3 in. (76 mm) core  
8.0 in. (203 mm)  
0.079 in.* (2 mm*)  
0.118 in.* (3 mm*)  
8.0 in. (203 mm)  
0.079 in.* (2 mm*)  
0.118 in.* (3 mm*)  
8.0 in. (203 mm)  
0.079 in. (2 mm)  
0.118 in. (3 mm)  
Interlabel gap  
Minimum  
Preferred  
Maximum  
No more than the calibrated No more than the calibrated No more than the calibrated  
length of the label.  
length of the label.  
length of the label.  
RFID labels  
**  
**  
**  
Maximum internal fanfold media pack size  
(label + backing): L × W×H  
8.0×4.5×4.5 in.  
(203×114×114 mm)  
8.0×4.5×4.5 in.  
(203×114×114 mm)  
8.0×4.5×4.5 in.  
(203×114×114 mm)  
Ticket/tag sensing notch: L × W  
0.12×0.25 in. (3×6 mm)  
0.125 in. (3 mm)  
0.12×0.25 in. (3×6 mm)  
0.125 in. (3 mm)  
0.12×0.25 in. (3×6 mm)  
0.125 in. (3 mm)  
Ticket/tag sensing hole diameter  
Label registration tolerance (vertical)  
Label registration tolerance (horizontal)  
± 0.06 in. (± 1.5 mm)  
± 0.06 in. (± 1.5 mm)  
± 0.06 in. (± 1.5 mm)  
± 0.06 in. (± 1.5 mm)  
± 0.06 in. (± 1.5 mm)  
± 0.06 in. (± 1.5 mm)  
*
Does not apply to RFID labels.  
** This parameter varies for each transponder type.  
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Media Specifications  
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110Xi4 and R110Xi4 Black Mark Sensing  
Media Specifications  
200 dpi  
300 dpi  
600 dpi  
Mark length (measuring parallel Minimum  
0.12 in. (3 mm)  
0.43 in. (11 mm)  
0.43 in. (11 mm)  
Full media width  
0.12 in. (3 mm)  
0.43 in. (11 mm)  
0.43 in. (11 mm)  
Full media width  
0.12 in. (3 mm)  
0.43 in. (11 mm)  
0.43 in. (11 mm)  
Full media width  
to label/tag edge)  
Maximum  
Mark width (measuring to  
perpendicular  
label/tag edge)  
Minimum  
Maximum  
Mark location  
within 0.040 in. (1 mm) of  
the inside media edge  
within 0.040 in. (1 mm) of  
the inside media edge  
within 0.040 in. (1 mm) of  
the inside media edge  
Mark density in Optical Density Unit (ODU)  
>1.0  
>1.0  
>1.0  
140Xi4, 170Xi4, and 220Xi4 Printers  
Media Specifications  
140Xi4  
170Xi4  
220Xi4  
Minimum label length  
Tear-Off  
Peel-Off  
Cutter  
0.7 in. (18 mm)  
0.5 in. (13 mm)  
1.5 in. (38 mm)  
0.25 in. (6 mm)  
1.57 in. (40 mm)  
5.51 in. (140 mm)  
0.7 in. (18 mm)  
0.5 in. (13 mm)  
1.5 in. (38 mm)  
0.25 in. (6 mm)  
2.00 in. (51 mm)  
7.1 in. (180 mm)  
0.7 in. (18 mm)  
0.5 in. (13 mm)  
1.5 in. (38 mm)  
0.25 in. (6 mm)  
4.25 in. (108 mm)  
8.80 in. (224 mm)  
Rewind  
Total media width  
(label + backing,  
if any)  
Minimum  
Maximum  
Total thickness  
(includes backing, if any)  
Minimum  
Maximum  
0.003 in. (0.076 mm)  
0.012 in. (0.305 mm)  
0.009 in. (0.23 mm)  
3 in. (76 mm)  
0.003 in. (0.076 mm)  
0.012 in. (0.305 mm)  
0.007 in. (0.18 mm)  
3 in. (76 mm)  
0.003 in. (0.076 mm)  
0.012 in. (0.305 mm)  
0.005 in. (0.14 mm)  
3 in. (76 mm)  
Cutter maximum full-width media thickness  
Roll media core inside diameter  
Maximum roll diameter on 3 in. (76 mm) core  
8.0 in. (203 mm)  
0.079 in. (2 mm)  
0.118 in. (3 mm)  
8.0 in. (203 mm)  
0.079 in. (2 mm)  
0.118 in. (3 mm)  
8.0 in. (203 mm)  
0.079 in. (2 mm)  
0.118 in. (3 mm)  
Interlabel gap  
Minimum  
Preferred  
Maximum  
No more than the calibrated No more than the calibrated No more than the calibrated  
length of the label.  
length of the label.*  
length of the label.  
Maximum internal fanfold media pack size (label 8.0×5.5×4.5 in.  
8.0×7.1×4.5 in.  
8.0×8.8×4.5 in.  
+ backing): L×W×H  
(203×140×114 mm)  
0.12×0.25 in. (3×6 mm)  
0.125 in. (3 mm)  
(203×180×114 mm)  
(203×224×114 mm)  
Ticket/tag sensing notch: L×W  
Ticket/tag sensing hole diameter  
0.12×0.25 in. (3×6 mm)  
0.125 in. (3 mm)  
0.12×0.25 in. (3×6 mm)  
0.125 in. (3 mm)  
Effective leading edge registration accuracy  
(vertical)  
± 0.070 in. (± 1.8 mm)  
± 0.070 in. (± 1.8 mm)  
± 0.060 in. (± 1.5 mm)  
Effective leading edge registration accuracy  
(horizontal)  
± 0.070 in. (± 1.8 mm)  
± 0.070 in. (± 1.8 mm)  
± 0.060 in. (± 1.5 mm)  
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140Xi4, 170Xi4, and 220Xi4 Black Mark Sensing  
Media Specifications  
140Xi4  
170Xi4  
220Xi4  
Mark length  
(measuring parallel to label or tag  
edge)  
Minimum  
Maximum  
0.12 in. (3 mm)  
0.43 in. (11 mm)  
0.12 in. (3 mm)  
0.43 in. (11 mm)  
0.12 in. (3 mm)  
0.43 in. (11 mm)  
Mark width (measuring to  
perpendicular label or tag edge)  
Minimum  
Maximum  
0.43 in. (11 mm)  
Full media width  
0.43 in. (11 mm)  
Full media width  
0.43 in. (11 mm)  
Full media width  
Mark location  
within 0.040 in. (1 mm) of within 0.040 in. (1 mm) of within 0.040 in. (1 mm) of  
the inside media edge  
the inside media edge  
the inside media edge  
Mark density in Optical Density Unit (ODU)  
>1.0  
>1.0  
>1.0  
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End User License  
Agreement  
Please read the terms of this “End User License Agreement” (the “Agreement”) carefully. The  
Agreement is a legal agreement between you (either an individual or a single entity) and Zebra  
Technologies International, LLC (“Zebra”) for the Zebra computer software and/or firmware  
accompanying this End User License Agreement, and any associated media, printed materials  
and any “online” or electronic documentation (collectively, “Software”). By installing or  
using the Software, you agree to be bound by the terms of this Agreement. If you do not agree  
to the terms of this Agreement, you may not install or use the Software.  
1. Grant of License. The Software is protected by copyright and other intellectual property  
laws and international treaties. The Software is licensed to you, and not sold, subject to the  
terms of this Agreement. Subject to the terms of this Agreement, Zebra hereby grants you a  
limited, personal, non-exclusive license during the term of this Agreement to use the Software  
solely and exclusively for your internal use for the operation of your associated Zebra  
printer(s) and for no other purpose. To the extent that any portion of the Software is provided  
to you in a manner that is designed to be installed by you, you may install one copy of the  
installable Software on one hard disk or other storage device for one printer, computer,  
workstation, terminal, or other digital electronic device, as applicable (an “Electronic  
Device”), and you may access and use that Software as installed on that Electronic Device so  
long as only one copy of such Software is in operation. If you are an organization rather than  
an individual, you may authorize personnel associated with your business to use the Software,  
but only one person at a time on one Electronic Device at a time. You agree not to duplicate or  
copy the Software, except that you may make one back-up copy for archive purposes. The  
primary user of the Electronic Device on which installable Software is installed may also make  
a copy for his or her exclusive use on a portable computer, so long as such Software is being  
used only on one Electronic Device at a time.  
2. Storage/Network Use. In the alternative, you may install a copy of the Software on a  
storage device, such as a network server, used only to access and use the Software on your  
Electronic Devices over an internal network; however, you must acquire and dedicate a license  
for each separate Electronic Device on which the Software is accessed and used from the  
storage device. A license for the Software may not be shared or used concurrently on different  
Electronic Devices.  
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3. Documentation. If the Software contains documentation which is provided only in  
electronic form, you may print one copy of such electronic documentation. You may not copy  
the printed materials accompanying the Software.  
4. Limitations of Reverse Engineering, Decompilation and Disassembly. You  
may not reverse engineer, decompile, or disassemble the Software, except and only to the  
extent that such activity is permitted by applicable law notwithstanding this limitation.  
5. Transfer/Sublicense. You may not transfer, sublicense, distribute, rent, lease, supply,  
market or lend the Software to any other party.  
6. Confidentiality. You acknowledge that the Software embodies confidential information  
owned by Zebra and/or its suppliers and licensors. To the extent you have access to any such  
information, you agree to use such information only for the authorized use of the Software.  
You further agree not to disclose such confidential information to any other party and to use at  
least the same degree of care to maintain the confidential nature of such information as you use  
to maintain the confidentiality of your own confidential information.  
7. Intellectual Property. All title, copyrights and other intellectual property rights in and to  
the Software (including but not limited to copyrights, patents, trade secrets and trademarks)  
are owned by Zebra or its suppliers and licensors. You must maintain all copyright notices on  
all copies of the Software. All rights not expressly granted are reserved by Zebra. Without  
prejudice to any rights or remedies Zebra may have for your violation of this Software  
License, Zebra shall own all changes or modifications to the Software.  
8. Termination. Without prejudice to any other rights or remedies Zebra may have, Zebra  
may terminate this Agreement if you fail to comply with the terms and conditions of this  
Agreement. Zebra may terminate this Agreement by offering you a superseding Agreement for  
the Software or any replacement or modified version of or upgrade to the Software and  
conditioning your continued use of the Software or such replacement, modified or upgraded  
version on your acceptance of such superseding Agreement. In addition, either party may  
terminate this Agreement at any time. Subject to the foregoing, termination shall be effective  
upon notice to the other party. In the event that this Agreement terminates for any reason, your  
license to use the Software will terminate, and you must immediately stop using the Software,  
destroy all copies of the Software and all of its component parts, and, upon request, provide an  
affidavit certifying your compliance with the foregoing. The provisions of Sections 4, 5, 6, 7,  
12, 13, 14, 15, 16, 17, 18, 19 and 20 shall survive termination of this Agreement.  
9. U.S. Government Restricted Rights. You agree that the Software constitutes  
“commercial computer software” and/or “commercial computer software documentation”  
within the meaning of Federal Acquisition Regulation § 12.212 for civilian agencies and  
Defense Federal Acquisition Regulation Supplement § 227.7202. Accordingly, if you are an  
agency, department, employee, or other entity of the United States Government, the use,  
duplication, reproduction, release, modification, disclosure, or transfer of the Software,  
including technical data or manuals, is restricted by the terms, conditions and covenants  
contained in these EULA Terms and Conditions. All Software provided to the U.S.  
Government pursuant to solicitations issued prior to December 1, 1995 is provided with  
RESTRICTED RIGHTS as provided for in FAR, 48 CFR 52.227-19 (JUNE 1987) or DFARs,  
48 CFR 252.227-7013 (OCT 1988), as applicable.  
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10. Export Restrictions. You agree that you will not export or re-export the Software, any  
part thereof, or any process or service that is the direct product of the Software (the foregoing  
collectively referred to as the “Restricted Components”), to any country, person or entity  
subject to U.S. export restrictions. You specifically agree not to export or re-export any of the  
Restricted Components: (i) to any country to which the U.S. has embargoed or restricted the  
export of goods or services, which currently include but are not necessarily limited to Cuba,  
Iran, Iraq, North Korea, Sudan and Syria, or to any national of any such country, wherever  
located, who intends to transmit or transport the Restricted Components back to such country;  
(ii) to any person or entity who you know or have reason to know will utilize the Restricted  
Components in the design, development or production of nuclear, chemical or biological  
weapons; or (iii) to any person or entity who has been prohibited from participating in U.S.  
export transactions by any federal agency of the U.S. government. You warrant and represent  
that neither the U.S. Commerce Department, Bureau of Export Administration nor any other  
U.S. federal agency has suspended, revoked or denied your export privileges.  
Contractor/Manufacturer is Zebra Technologies Corporation, 333 Corporate Woods Parkway,  
Vernon Hills, Illinois 60061.  
11. Accessing Services Using the Software. Your use of any service accessible using  
the Software is not covered by this EULA and may be governed by separate terms of use,  
conditions or notices. Zebra and its suppliers and licensors hereby disclaim any such liability  
for any such services accessed.  
12. Your Security Responsibilities. Notwithstanding anything to the contrary in this  
Agreement, as between Zebra and you, you acknowledge and agree that you are solely  
responsible for maintaining and protecting all aspects of any network, systems, and data  
(including any Personal Information) of, relating to, possessed by, or maintained by you,  
including maintaining and protecting such things from or against any theft, loss, misuse,  
alteration, disposal, or unauthorized access. “Personal Information” means individually  
identifiable information from or about an individual consumer including, but not limited to:  
(a) a first and last name or first initial and last name; (b) a home or other physical address,  
which includes at least a street name and name of city or town; (c) an email address; (d) a  
telephone number; (e) a Social Security number; (f) credit and/or debit card information,  
including number, expiration date, security code, and/or track data; (g) date of birth; (h)  
driver's license number; or (i) any other information from or about an individual consumer that  
is combined with (a) though (i) above.  
13. Disclaimer. ZEBRA SUPPLIES THE SOFTWARE AS IS AND WITH ALL FAULTS  
AND DOES NOT MAKE ANY WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED,  
INCLUDING BUT NOT LIMITED TO WARRANTIES CONCERNING THE SOFTWARE  
OR ANY APPLICATION, OPERATION OR USE THEREOF, THE OUTPUT OR THE  
DATA GENERATED BY THE OPERATION OR USE THEREOF, OR ANY SUPPORT  
SERVICES RENDERED WITH RESPECT THERETO. ZEBRA HEREBY EXCLUDES  
ALL IMPLIED WARRANTIES TO THE MAXIMUM EXTENT AUTHORIZED BY LAW,  
INCLUDING, SPECIFICALLY, ANY IMPLIED WARRANTY ARISING BY STATUTE OR  
OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE,  
ALL IMPLIED WARRANTIES OF MERCHANTABILITY, OR OF MERCHANTABLE  
QUALITY, OR OF FITNESS FOR ANY PURPOSE, PARTICULAR, SPECIFIC OR  
OTHERWISE, OR OF TITLE, OR OF NONINFRINGEMENT. SOME JURISDICTIONS  
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO  
THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. WHEN THE  
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IMPLIED WARRANTIES ARE NOT ALLOWED TO BE EXCLUDED IN THEIR  
ENTIRETY, THEY WILL BE LIMITED TO THE DURATION OF NINETY (90) DAYS.  
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ZEBRA DOES NOT  
WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED  
OR ERROR FREE. To the extent that the Software covered by this EULA includes emulation  
libraries, sUCH emulation libraries do not work 100% correctly or cover 100% of the  
functionality of the printer language being emulated, are offered “as is” AND WITH ALL  
FAULTS, AND ALL THE DISCLAIMERS AND LIMITATIONS CONTAINED IN THIS  
PARAGRAPH AND THIS AGREEMENT APPLY TO SUCH EMULATION LIBRARIES.  
14. Limitation of Liability and Damages. ZEBRA DOES NOT ASSUME  
RESPONSIBILITY FOR ANY SPECIFIC APPLICATION OF THE SOFTWARE OR FOR  
COMPATIBILITY WITH OTHER SOFTWARE OR EQUIPMENT. TO THE FULL  
EXTENT ALLOWED BY LAW, ZEBRA EXCLUDES FOR ITSELF AND ITS LICENSORS  
AND SUPPLIERS ANY LIABILITY FOR ANY DAMAGES, INCLUDING WITHOUT  
LIMITATION DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL,  
EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE  
OR PROFITS, LOSS OF BUSINESS, DAMAGE TO GOODWILL, LOSS OF  
INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN  
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE,  
PERFORMANCE, FAILURE, OR INTERRUPTION OF ANY PRODUCTS, PARTS OR  
SOFTWARE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT  
LIABILITY OR OTHERWISE, EVEN IF ZEBRA OR ANY LICENSOR OR SUPPLIER  
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE  
MAXIMUM EXTENT AUTHORIZED BY LAW, THIS DISCLAIMER OF LIABILITY  
FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN  
SHALL FAIL OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW  
THE EXCLUSION OR LIMITATION OF DIRECT, INCIDENTAL, CONSEQUENTIAL OR  
OTHER DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY  
TO YOU. WHEN LIABILITY FOR DAMAGES IS NOT ALLOWED TO BE LIMITED OR  
EXCLUDED IN ITS ENTIRETY, ZEBRA LIMITS ITS LIABILITY TO REPAIR,  
REPLACEMENT, OR, AT ZEBRA'S OPTION, REFUND OF THE PRICE OF THE  
SOFTWARE. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS  
AGREEMENT, ZEBRA SHALL NOT, UNDER ANY CIRCUMSTANCE OR UNDER ANY  
LEGAL OR EQUITABLE THEORY (INCLUDING, WITHOUT LIMITATION, UNDER  
CONTRACT, TORT, CONTRIBUTION, OR INDEMNITY), BE LIABLE TO CUSTOMER  
OR TO ANY OTHER PARTY FOR ANY LOSSES, DAMAGES (WHETHER DIRECT,  
INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL), COSTS,  
EXPENSES, FINES OR FEES RELATING TO THE THEFT, LOSS, MISUSE,  
ALTERATION, OR DISPOSAL OF, OR UNAUTHORIZED ACCESS TO, ANY  
NETWORK, SYSTEM, OR DATA (INCLUDING PERSONAL INFORMATION) OF,  
RELATING TO, POSSESSED BY, OR MAINTAINED BY CUSTOMER.  
15. Zebra Suppliers and Licensors. Any release, disclaimer or limitation of Zebra's  
liability or damages pursuant to this Agreement shall be construed, in addition to Zebra's  
benefit, also to the benefit of Zebra's suppliers, licensors, employees, and contractors and,  
without limiting any other defenses that such suppliers, licensors, employees and contractors  
may have, you agree to release such parties from liability or damages in accordance with such  
release, disclaimer, or limitation of liability or damages to the same extent that such provisions  
apply to Zebra.  
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16. Governing Law. To the maximum extent permitted by law, the laws of the State of  
Illinois, U.S.A., without reference to its conflict of laws provisions, will apply to this  
Agreement. You irrevocably agree to submit to the exclusive jurisdiction and venue of the  
state or federal courts in the State of Illinois in the event of any litigation involving this  
Agreement or the Software. You agree that you shall not assert any claim that you are not  
subject to the jurisdiction of such courts, that the venue is improper, that the forum is  
inconvenient or any similar objection, claim or argument. Zebra may, in its sole discretion,  
choose to resolve any controversy or dispute between you and Zebra concerning this  
Agreement, or the existence, validity, breach or termination thereof, whether during or after  
the term by binding arbitration in accordance with the Commercial Arbitration Rules of the  
American Arbitration Association (“AAA”), as modified or supplemented under this Section  
15, by providing notice to you. In the event that Zebra provides such notice, you hereby waive  
any right to institute a court or other dispute resolution proceeding with respect to such  
controversy or dispute and acknowledge arbitration in accordance with this Section 15 as the  
sole and exclusive means of resolving such controversy or dispute. The arbitration proceeding  
will take place in Chicago, Illinois and be conducted in the English language. The arbitration  
panel will consist of 3 arbitrators, one arbitrator appointed by each party and a third neutral  
arbitrator appointed by the two arbitrators designated by the parties. Any communication  
between a party and any arbitrator will be directed to the AAA for transmittal to the arbitrator.  
The parties expressly agree that the arbitrators will be empowered to, at either party’s request,  
grant injunctive relief. The arbitral award will be the exclusive remedy of the parties for all  
claims, counterclaims, issues or accountings presented or pleaded to the arbitrators. Judgment  
upon the arbitral award may be entered in any court that has jurisdiction thereof. Any  
additional costs, fees or expenses incurred in enforcing the arbitral award will be charged  
against the party that resists its enforcement. Nothing in this Section will prevent Zebra from  
seeking interim injunctive relief against you or filing an action against you to collect unpaid  
and past due amounts in any court of competent jurisdiction.  
17. Injunctive Relief. You acknowledge that, in the event you breach any provision of this  
Agreement, Zebra will not have an adequate remedy in money or damages. Zebra shall  
therefore be entitled to obtain an injunction against such breach from any court of competent  
jurisdiction immediately upon request without posting bond. Zebra's right to obtain injunctive  
relief shall not limit its right to seek further remedies.  
18. Entire Agreement. This Agreement constitutes the entire understanding and agreement  
of the parties and supersedes any and all prior or contemporaneous representations,  
understandings and agreements between the parties with respect to the subject matter of this  
Agreement. If any provision of this Agreement is held invalid, the remainder of this  
Agreement shall continue in full force and effect.  
19. Assignment. You may not assign this Agreement or any of your rights or obligations  
hereunder (by operation of law or otherwise) without the prior written consent of Zebra. Zebra  
may assign this Agreement and its rights and obligations without your consent. Subject to the  
foregoing, this Agreement shall be binding upon and inure to the benefit of the parties to it and  
their respective legal representatives, successors and permitted assigns.  
20. Modification. No modification of this Agreement shall be binding unless it is in writing  
and is signed by an authorized representative of the party against whom enforcement of the  
modification is sought.  
21. Waiver. The failure by a party to exercise any right hereunder shall not operate as a  
waiver of such party's right to exercise such right or any other right in the future.  
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22. QUESTIONS. Should you have any questions, or if you desire to contact Zebra for any  
reason, please contact the Zebra subsidiary serving your country, or write:  
Zebra Technologies International, LLC  
333 Corporate Woods Parkway  
Vernon Hills, Illinois 60061  
REVISED MARCH 2008.  
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Glossary  
alphanumeric Indicating letters, numerals, and characters such as punctuation marks.  
backfeed When the printer pulls the media and ribbon (if used) backward into the printer so  
that the beginning of the label to be printed is properly positioned behind the printhead.  
Backfeed occurs when operating the printer in Tear-Off and Applicator modes.  
bar code A code by which alphanumeric characters can be represented by a series of  
adjacent stripes of different widths. Many different code schemes exist, such as the universal  
product code (UPC) or Code 39.  
black mark A registration mark found on the underside of the print media that acts as a start-  
of-label indication for the printer. (See non-continuous media.)  
calibration (of a printer) A process in which the printer determines some basic  
information needed to print accurately with a particular media and ribbon combination. To do  
this, the printer feeds some media and ribbon (if used) through the printer and senses whether  
to use the direct thermal or thermal transfer print method, and (if using non-continuous media)  
the length of individual labels or tags.  
configuration The printer configuration is a group of operating parameters specific to the  
printer application. Some parameters are user selectable, while others are dependent on the  
installed options and mode of operation. Parameters may be switch selectable, control panel  
programmable, or downloaded as ZPL II commands. A configuration label listing all the  
current printer parameters may be printed for reference.  
diagnostics Information about which printer functions are not working that is used for  
troubleshooting printer problems.  
direct thermal A printing method in which the printhead presses directly against the media.  
Heating the printhead elements causes a discoloration of the heat-sensitive coating on the  
media. By selectively heating the printhead elements as the media moves past, an image is  
printed onto the media. No ribbon is used with this printing method. Contrast this with thermal  
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dynamic RAM The memory devices used to store the label formats in electronic form while  
they are being printed. The amount of DRAM memory available in the printer determines the  
maximum size and number of label formats that can be printed. This is volatile memory that  
loses the stored information when power is turned off.  
Extensible Authentication Protocol over Flexible Authentication via Secure  
Tunneling (EAP-FAST) Extensible Authentication Protocol-Flexible Authentication via  
Secure Tunneling (EAP-FAST) is a publicly accessible IEEE 802.1X EAP type developed by  
Cisco Systems. It is available as an IETF informational draft. Extensible Authentication  
Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) is a publicly accessible  
IEEE 802.1X EAP type developed by Cisco Systems. It is available as an IETF informational  
draft. Cisco developed EAP-FAST to support customers who cannot enforce a strong  
password policy and wish to deploy an 802.1X EAP type that does not require digital  
certificates, supports a variety of user and password database types, supports password  
expiration and change, and is flexible, easy to deploy, and easy to manage. For example, a  
customer using Cisco LEAP who cannot enforce a strong password policy and does not want  
to use certificates can migrate to EAP-FAST for protection from dictionary attacks.  
Extensible Authentication Protocol  
over Transport Layer Security (EAP-TLS) Second generation Wi-Fi security. Current  
Wi-Fi security standards (802.1x) define the use of the TLS protocol encapsulated within the  
Extensible Authentication Protocol (EAP) as one of the strongest security mechanisms for  
Wi-Fi. Using EAP-TLS provides well-regarded, standards-based security between an access  
point and a Wi-Fi client. This is a Microsoft standard.  
• A form of 802.1X (EAP) authentication  
• Uses client and server certificates for mutual authentication (PKI)  
• TLS 1.0 (Transport Layer Security) is based on Secure Socket Layer (SSL) 3.0  
Extensible Authentication Protocol  
over Tunneled Transport Layer Security (EAP-TTLS) EAP-TTLS is an extension of  
EAP-TLS which provides for certificate-based, mutual authentication of the client and  
network. Unlike EAP-TLS, however, EAP-TTLS requires only server-side certificates,  
eliminating the need to configure certificates for each WLAN client. In addition, it supports  
legacy password protocols, so you can deploy it against your existing authentication system  
(such as tokens or Active Directories.) It securely tunnels client authentication within TLS  
records, ensuring that the user remains anonymous to eavesdroppers on the wireless link and  
the entire network to the RADIUS server.  
firmware This is the term used to specify the printer’s operating program. This program is  
downloaded to the printer from a host computer and stored in FLASH memory. Each time the  
printer power is turned on, this operating program starts. This program controls when to feed  
the media forward or backward and when to print a dot on the label stock.  
FLASH memory FLASH memory is non-volatile and maintains the stored information  
intact when power is off. This memory area is used to store the printer’s operating program. In  
addition, this memory can be used to store optional printer fonts, graphic formats, and  
complete label formats.  
Font A complete set of alphanumeric characters in one style of type. Examples include  
CG Times™, CG Triumvirate Bold Condensed™.  
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ips (inches-per-second) The speed at which the label or tag is printed. Zebra printers can  
print from 1 ips to 12 ips.  
Kerberos Network authentication protocol that uses the concept of a time-limited “ticket”  
for access to network resources. Kerberos uses key distribution and client/server  
authentication.  
light emitting diode (LED) Indicators of specific printer status conditions. Each LED is  
either off, on, or blinking depending on the feature being monitored.  
Lightweight Extensible Authentication Protocol  
(LEAP or Lightweight EAP) A non-standard Wireless Security protocol from Cisco.  
LEAP uses mutual authentication, meaning that both the user and the access point must be  
authenticated before access to the LAN is allowed. Mutual authentication can help protect  
wireless networks from rogue access points, man-in-the-middle attacks, sniffing attacks, and  
active attacks. Based on 802.1X EAP protocol.  
liquid crystal display (LCD) The LCD is a back-lit display that provides the user with  
either operating status during normal operation or option menus when configuring the printer  
to a specific application.  
media Material onto which data is printed by the printer. Types of media include: tag stock,  
die-cut labels, continuous labels (with and without media liner), non-continuous media,  
fanfold media, and roll media.  
media sensor This sensor is located behind the printhead to detect the presence of media  
and, for non-continuous media, the position of the web, hole, or notch used to indicate the start  
of each label.  
non-continuous media Media that contains an indication of where one label/printed  
format ends and the next one begins. Examples are die-cut labels, notched tag-stock, and stock  
with black mark registration marks.  
non-volatile memory Electronic memory that retains data even when the power to the  
printer is turned off.  
Protected Extensible Authentication Protocol (PEAP) A draft standard for a  
common approach to wireless-network user authentication.  
• A form of 802.1X authentication  
• Currently an IETF draft (still subject to change)  
• Performs mutual client/server authentication using transport layer security (TLS), but only  
requires a server certificate  
• With no client certificate, configuration is easier than EAP-TLS  
peel-off A mode of operation in which the printer peels a printed label away from the  
backing and allows the user to remove it before another label is printed. Printing pauses until  
the label is removed.  
print speed The speed at which printing occurs. For thermal transfer printers, this speed is  
expressed in terms of ips (inches per second).  
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printhead wear The degradation of the surface of the printhead and/or the print elements  
over time. Heat and abrasion can cause printhead wear. Therefore, to maximize the life of the  
printhead, use the lowest print darkness setting (sometimes called burn temperature or head  
temperature) and the lowest printhead pressure necessary to produce good print quality. In the  
thermal transfer printing method, use ribbon that is as wide or wider than the media to protect  
the printhead from the rough media surface.  
registration Alignment of printing with respect to the top (vertical) or sides (horizontal) of a  
label or tag.  
symbology The term generally used when referring to a bar code.  
tear-off A mode of operation in which the user tears the label or tag stock away from the  
remaining media by hand.  
thermal transfer A printing method in which the printhead presses an ink or resin coated  
ribbon against the media. Heating the printhead elements causes the ink or resin to transfer  
onto the media. By selectively heating the printhead elements as the media and ribbon move  
past, an image is printed onto the media. Contrast this with direct thermal.  
Wi-Fi Protected Access (WPA) WPA is a security protocol for wireless local area  
networks (WLANs) that includes encryption and user authentication.  
Wireless Encryption Protocol (WEP) WEP is a security protocol for wireless local area  
networks (WLANs) that secures data transmissions using 64-bit or 128-bit encryption.  
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Index  
Numerics  
B
110Xi4  
bar codes  
140Xi4  
170Xi4  
black mark media  
220Xi4  
C
calibration  
CANCEL button  
A
adjustments  
checklist  
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184  
cleaning  
D
data source  
coax option  
communications diagnostics test  
configuration  
configuration label  
Delayed Cut mode  
direct thermal mode  
display language  
contacts, 11  
E
continuous media  
control panel  
Ethernet  
customer service, 11  
cutter  
F
factory defaults  
fanfold media  
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185  
FEED button  
M
media  
ordering, 11  
H
I
L
media out sensor  
label top  
media sensor  
label-available sensor  
language  
LCD messages  
list settings  
N
network configuration label  
non-continuous media  
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Index  
186  
print quality  
O
print server  
ordering ribbon and media, 11  
P
printer options  
parallel port  
printer settings  
passwords  
PAUSE button  
Peel-Off mode  
platen roller  
power  
print configuration label  
print modes  
print network configuration label  
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printhead  
ribbon sensor  
roll media  
R
R110Xi4  
RTC (real-time clock) setting  
restore  
S
sales, 11  
scratch test  
Rewind mode  
sensor profile calibration  
RFID  
sensors  
ribbon  
ordering, 11  
serial port  
setup  
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Index  
188  
Setup mode  
troubleshooting  
shipping  
snap plate  
twinax/coax port  
types of media  
specifications  
U
USB port  
V
T
W
tag stock  
web media  
Tear-Off mode  
wired print server  
technical support, 11  
thermal transfer mode  
wireless print server  
top of label  
transmissive (media) sensor  
Z
Zebra Programming Language (ZPL)  
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Zebra Technologies Corporation  
Zebra Technologies Corporation  
475 Half Day Road, Suite 500  
Lincolnshire, IL 60069 USA  
T: +1 847 634 6700  
Toll-free +1 866 230 9494  
F: +1 847 913 8766  
Zebra Technologies Europe Limited  
Dukes Meadow  
Millboard Road  
Bourne End  
Buckinghamshire, SL8 5XF, UK  
T: +44 (0)1628 556000  
F: +44 (0)1628 556001  
Zebra Technologies Asia Pacific, LLC  
120 Robinson Road  
#06-01 Parakou Building  
Singapore 068913  
T: +65 6858 0722  
F: +65 6885 0838  
© 2010 ZIH Corp.  
P1009874-002 A  

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