Polycom Rss 2000 User Manual

Polycom RSS 2000  
Getting Started Guide  
& Release Notes  
Version 3.0.2  
August 2008  
DOC2207C  
Regulatory Notices  
United States Federal Communication  
CE & UL Mark  
Commission (FCC)  
Part 15: Class A Statement. This equipment has  
been tested and found to comply with the limits for a  
Class A digital device, pursuant to Part 15 of the  
FCC  
Polycom Inc., declares that the Polycom RSS2000  
is in conformity with the following relevant  
harmonized standards:  
Rules. Test limits are designed to provide reasonable  
protection against harmful interference when the  
equipment is operated in a commercial environment.  
This equipment generates uses and can radiate  
radio-frequency energy and, if not installed and used  
in accordance with the instruction manuals, may  
cause harmful interference to radio communications.  
Operation of this equipment in a residential area is  
likely to cause harmful interference, in which case  
the user will be required to correct the interference at  
his or her own expense.  
EN 60950-1:2001  
EN 55022: 1998+A1:2000+A2:2003 class A  
UL Listed (USA)  
CUL Listed (Canada)  
Following the provisions of the Council Directive  
1999/CE on radio and telecommunication terminal  
equipment and the recognition of its conformity.  
Compliant with European Battery Directive 2006/66/EC  
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in accordance  
with local and national regulations.  
Table of Contents  
i
Polycom RSS 2000  
Getting Started Guide  
Version 3.0.2  
General Safety Precautions  
General Safety Precautions  
Follow these rules to ensure general safety:  
Keep the area around the Polycom RSS 2000 unit clean, free of clutter and well  
ventilated.  
Decide on a suitable location for the equipment rack that will hold the RSS 2000  
unit and is near a grounded power outlet.  
Use a regulating uninterruptible power supply (UPS) to protect the RSS 2000 unit  
from power surges and voltage spikes, and to keep it operating in case of a power  
failure.  
Table 1  
Hardware Specification  
Parameter  
Description  
Hardware Capability  
Form Factor  
Height  
Pentium 4, 2.8Mhz, 2G RAM, 250G Hardisk.  
1U 19” rack mount  
1.73” (44 mm)  
Width  
16.83” (430 mm)  
Depth  
15.35” (390 mm)  
Gross Weight  
Power Supply  
AC Voltage  
Operation System  
22.4 lbs (10.2 kg)  
Thermal controlled 220W ATX AC power supply w/PFC  
100 - 240 VAC, 60-50 Hz, 5-3 Amps  
Windows XPEK OS  
1
 
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
First Time Installation and Configuration  
Preparations  
Obtain the following information from your network administrator:  
RSS 2000 unit, Subnet Mask and Default Gateway IP addresses  
Gatekeeper IP address, Prefix, and E.164 of the RSS 2000.  
Unpacking and Installing the RSS 2000  
1
Place the RSS 2000 unit on a stable flat surface in the selected location.  
2
To connect to the power source, insert the power cable into the Power connector  
on the rear panel of the MGC+ unit and insert the Power cable into the power  
source socket.  
3
4
Connect the LAN cable to LAN1 in the back of the system.  
Turn on the power switch.  
Initial RSS 2000 IP Configuration  
The system is shipped with a default IP configuration:  
IP Address:192.168.1.254  
Subnet Mask: 255.255.255.0  
Gateway: 192.168.1.1  
There are two ways to change the initial IP address of the sytem:  
Via a cross over LAN cable  
Via a RS232 or Telnet Console.  
Changing the initial IP address via a cross over LAN cable  
1
Connect a cross over LAN cable to LAN1 in the RSS 2000.  
Set your laptop to the same segment of the RSS  
For example (in your laptop IP config setting):  
2
2
 
First Time Installation and Configuration  
3
4
Open a browser and go to: http://192.168.1.254  
Login to the system.  
User name: administrator  
Password: polycom  
3
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
5
Go to system configuration->IP setting and modify the IP address. You can set a  
static IP or choose DHCP. Click the save button and then reset the system.  
Changing the initial IP address via an RS232 Console or Telnet  
Another option to modify the IP address of the RSS 2000 is using the RS232 console.  
Connect to the RS232 port – and activate the console (9600, 8bits)  
Login: polycom (or any administrator password)  
When you first login to the console, you will see the current IP address of the system.  
Help  
# ? – show all available commands  
Changing the IP Address  
# set lan1 static 172.21.100.20 mask 255.255.224.0 [gw 172.21.96.254]  
Reset Password (back to polycom)  
A user may reset the password of the administrator to the default of ‘polycom’  
# reset password  
4
First Time Installation and Configuration  
The same process applies also for Telnet connections.  
Only one console session can be active at any given time (either Telnet or RS232, not both).  
The system is now ready for use. For additional configuration instructions, refer to  
the user guide.  
5
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
RSS 2000 Maximum Capacity  
Table 2  
Maximum Capacity  
Scenario  
Description  
Maximum Capacity  
2 conference recording links, or 2 endpoints  
dialing in the same time. Only 1 recording  
session at a time may utilize H.239.  
Conference  
Recording  
How many conferences can  
be recorded simultaneously?  
How many point to point calls  
can be recorded (if both are  
dialing into the POLYCOM ™  
RSS 2000)?  
1 point to point call can be recorded, as the  
two connections to the recording room  
utilize both available ports on the RSS  
2000.  
Point to Point  
recording  
How many recordings can be  
simultaneously played back in the local RSS 2000, or from other units in a  
H323?  
10 recordings. This includes playback from  
H323  
Playback  
clustering group.  
Archive  
playback  
(WMV  
How many streams/archives  
can be simultaneously viewed  
(unicast)?  
50 streams/archives. This is based on the  
Web Server’s capacity.  
Unicast)  
2 streams can be viewed using the RSS  
2000 Multicast Viewer. The archives must  
be enabled for multicast streaming. See the  
User Guide for details.  
Archive  
playback  
(Multicast)  
How many streams/archives  
can be simultaneously viewed  
(multicast)?  
There is no limitation for the amount of RSS  
2000 devices that can be in a single  
clustering group.  
1. In clustering mode, each RSS 2000 still  
supports 10 H.323 playback sessions.  
For example: One H.323 endpoint  
connects to RSS-A to playback an  
archive residing on RSS-B (B is in a  
clustering group with A in this example).  
The H.323 playback resource it occupies  
is taken from RSS-A, even though the  
archive resides on RSS-B. RSS-A has 9  
additional H.323 playback sessions  
available, while RSS-B still has all 10  
sessions available.  
How many RSS 2000 devices  
can be clustered in a single  
group?  
Clustering  
2. WMV playback via the archive list in the  
web UI of a clustered RSS 2000 will  
utilize unicast streaming resources from  
the RSS device where the archive  
actually resides, not from the clustered  
device that the user is connected to. Note  
this is the reverse of the resource usage  
behavior for H.323 playback.  
6
 
Network TCP/UDP ports used by RSS 2000  
Network TCP/UDP ports used by RSS 2000  
Table 3  
TCP/UDP ports used by RSS 2000  
Usage  
Manager  
Web  
Type  
TCP  
TCP  
TCP  
UDP  
Port Range  
81  
80  
https  
443  
Trace  
30011  
Gatekeeper  
UDP  
1719  
RAS  
UDP  
1720  
Q.931 Socket  
TCP  
1720  
Endpoint/  
H.323  
H.245 Socket  
TCP  
1730-1739  
Live Broadcast  
Audio / Video Data  
On demand Protocol  
On Demand Archive  
On Demand Archive  
TCP  
1800-1801  
UDP  
2000-2099  
TCP  
554  
Media  
TCP (optional)  
UDP(optional)  
554  
Random (for source port)  
7
 
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
Notes Regarding On Demand Archive  
The UDP ports used for on demand archives are randomly chosen. There are two  
ways to configure firewalls and Windows Media Player for usage with RSS 2000 on  
demand archives.  
1
Open an outbound UDP port range matching what is used by Windows Media  
Player, or open all UDP ports outbound from RSS 2000 to effectively bypass the  
firewall for outbound traffic. Also open the port range used by Windows Media  
Player for inbound traffic to the viewing PC. This range is configurable in  
Windows Media Player, as seen in Figure 1 (Windows Media Player defaults  
shown). The user can check RTSP/UDP, check ‘Use ports’ and define the port  
range.  
2
Disable UDP connections in Windows Media Player to force a TCP-only  
connection. This configuration utilizes only TCP port 554. As seen in Figure 2,  
unchecking RTSP/UDP removes the user’s ability to specify a port range and  
forces all connections to use TCP 554 only.  
8
 
Notes Regarding On Demand Archive  
9
10  
Polycom RSS 2000  
Release Notes  
Version 3.0.2  
11  
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
RSS 2000 V3.0.2 Upgrade Guide  
New Systems – New Installations  
For new installations, an activation keycode must be entered before attempting to use  
the RSS 2000.  
RSS 2000 V3.x includes two type of activation keys:  
Table 4  
Key Code Definition  
Package Name  
K-keycode  
Description  
Option Activation (Basic, Multicast, Clustering)  
New Version activation (Will not affect the current  
installed options)  
U-keycode  
To get K-keycode:  
1
Log into RSS and go to Product Activation  
2
Click Polycom Resource Center , go to the PRC and under product activation:  
12  
   
RSS 2000 V3.0.2 Upgrade Guide  
3
For a new installation, the system will be shipped with a K License. This will  
require the user to go to the PRC and receive a K Keycode from the Single License  
number screen as shown in the screenshots. Do not click ‘Retrieve Software Key  
Code’ in this step.  
4
The user will receive a K Keycode with the enabled options (Basic, Clustering  
and/or Multicast). Keep this keycode in your records.  
After entering the K Keycode in the RSS 2000 web UI activation screen, the user will  
need to go back to the PRC and generate a U Keycode to permit a software upgrade.  
This is done in the Single Upgrade Key Code page shown below, accessed by clicking  
the Retrieve Software Key Code button.  
Users upgrading from version 3.0 or 3.0.1 to version 3.0.2 do not require an upgrade keycode.  
To get U-keycode:  
Enter 3.0 in the Version field and enter the RSS 2000 Serial Number in the Serial  
Number field. The user will receive a U-Key code permitting activation of Version 3.x  
software. This keycode will also need to be entered in the product activation section on  
the RSS 2000 Web UI):  
13  
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
After entering both the K Keycode and the U keycode, the RSS 2000 will be ready for  
use with the enabled options:  
14  
RSS 2000 V3.0.2 Upgrade Guide  
Existing Systems (Software upgrade only, no new  
installation)  
Preparation before Upgrade  
Obtain the 3.0.2 upgrade package and activation keys from the Polycom website or  
your local service center. Save the software and keycodes on your PC (For more details,  
please see the RSS 2000 Version 3.0.2 User Guide).  
Table 5  
Upgrade package definition  
Package Name  
Description  
RSS 2000.3.0.2 . pkg  
RSS 2000 PHP V5.2.6. pkg  
With full function except PHP V5.2.6 .  
Running base on RSS 2000 V3.0.2 or above version.  
Table 6  
Keycode definition  
Package Name  
K-keycode  
Description  
Option Activation (Basic, Multicast, Clustering)  
New Version activation (Will not affect the current installed  
options)  
U-keycode  
For an RSS 2000 running version 1.0, K-keycode and U-keycode are both needed.  
For an RSS 2000 running version 2.0, only the U-keycode is needed. (The U-keycode  
permits the upgrade to the new software version, but does not control options activation. For  
additional options, an appropriate K-Keycode must be purchased).  
For an RSS 2000 running version 3.0 or 3.0.1, there is no need to perform any activations  
whatsoever in order to upgrade to version 3.0.2.  
How to generate keycodes:  
Please refer to the instructions and screenshots in the New Systems – New Installations  
section above.  
Before the upgrade, please check the currently installed software version. There is a different  
process for each upgrade as noted above.  
Keep the RSS 2000 powered on and connected to the network during the upgrade.  
15  
 
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
Upgrade from 1.0 to 3.0.2  
1
Download upgrade package to RSS  
a
Log in to the RSS and browse to the System Configuration > Upgrade/Reset  
System page.  
b
Download the “RSS 2000.3.0.2.pkg” to the RSS, wait 10 minutes, then restart  
the RSS from the web UI. Wait 5 minutes before attempting to log in.  
For more details on the file download process, please read the RSS 2000 Version 3.0.2 User  
Guide.  
2
Activate RSS Keycode  
a
After rebooting and waiting 5 minutes, log into the RSS and browse to the  
System Information > Product Activation page.  
b
c
Paste the U-Keycode and click save.  
Paste the K-Keycode and click save.  
There is no need to restart after entering keycodes.  
3
Check the software version and activation status  
Browse to the System Information > Product Information page  
16  
 
RSS 2000 V3.0.2 Upgrade Guide  
Ensure that the version number, Activation Status, V3.0 Key code activation, and any  
expected options are properly displayed. (Note on multicast and clustering options: If  
these options were not purchased, they will not display as activated.)  
17  
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
Upgrade from 2.0 to 3.0.2  
1
Download upgrade package to RSS  
a
Log in to the RSS and browse to the System Configuration > Upgrade/Reset  
System page.  
b
Download the “RSS 2000.3.0.2.pkg” to the RSS, wait 10 minutes, then restart  
the RSS from the web UI. Wait 5 minutes before attempting to log in.  
For more details on the file download process, please read the RSS 2000 Version 3.0.2 User  
Guide.  
2
Activate RSS Keycode  
a
After rebooting and waiting 5 minutes, log into the RSS and browse to the  
System Information > Product Activation page.  
b
c
Paste the U-Keycode and click save.  
Paste the K-Keycode and click save (If you have new option).  
There is no need to restart after entering keycodes.  
3
Check the status  
Go to System information > Product Information page  
18  
 
RSS 2000 V3.0.2 Upgrade Guide  
Ensure that the version number, Activation Status, V3.0 Key code activation, and any  
expected options are properly displayed. (Note on multicast and clustering options: If  
these options were not purchased, they will not display as activated.)  
19  
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
Upgrade from V3.0.0 or V 3.0.1 to V3.0.2  
1
Download upgrade package to RSS  
a
Log in to the RSS and browse to the System Configuration > Upgrade/Reset  
System page.  
b
Download the “RSS 2000.3.0.2.pkg” to the RSS, wait 10 minutes, then restart  
the RSS from the web UI. Wait 5 minutes before attempting to log in.  
For more details on the file download process, please read the RSS 2000 Version 3.0.2 User  
Guide.  
2
Check the status  
Go to System information > Product Information page.  
Ensure that the version number, Activation Status, V3.0 Key code activation, and  
any expected options are properly displayed. (Note on multicast and clustering  
options: If these options were not purchased, they will not display as activated.)  
20  
 
RSS 2000 V3.0.2 Upgrade Guide  
PHP V5.2.6 Upgrade  
For a new installation, PHP V5.2.6 is embedded, no need to upgrade.  
For an existing system, please upgrade this system to V3.0.2, then upgrade PHP V5.2.6  
version.  
Download upgrade package to RSS  
1
Log in to the RSS and browse to the System Configuration > Upgrade/Reset  
System page.  
2
Download the “RSS 2000 PHP v5.2.6 .pkg” to the RSS, wait 10 minutes, then  
restart the RSS from the web UI. Wait 5 minutes before attempting to log in.  
For more details on the file download process, please read the RSS 2000 Version 3.0.2 User  
Guide.  
.
21  
 
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
New Feature and Bug Fixes (Compare with  
V3.0.1)  
Table 7  
New Feature and Bug Fixes of Version 3.0.2  
#
Summary  
1
Notes v6.5.x client not able to use the email archive link function of RSSv3.0  
Multiple Vulnerabilities in PHP 5.2.5 and earlier version, need to upgrade PHP  
version.  
2
Playback has 'fuzzy' audio for the first 30 seconds or so when played back on a PC  
but not when played back to an endpoint  
3
4
Add a new telnet command to support software shutdown.  
Resolved integration issue with RMX2000 , the issue is if customer start recording  
an archive with content from RMX2000 after the endpoint start sending content ,  
customer will get poor video quality .  
5
22  
 
RSS 2000 Policies and Limitations  
RSS 2000 Policies and Limitations  
Table 8  
Policies and Limitations  
Subject  
Description  
H.323 Alias length  
The maximum length of the system H.323 alias name is 16 characters.  
RS232 configuration: Baud rate 9600, Data bits 8, Parity None, Stop  
bits 1, Flow control OFF.  
Console Service  
ONLY ONE connection to the Console service is allowed at any time,  
either by RS232 or by Telnet, but not both.  
ƒ
When scheduling a dial out & record from the Web UI, RSS will  
loopback the video and NEVER show the menu unless a menu  
operation command (FECC arrow keys or DTMF 2/4/6/8) is given  
from the endpoint.  
ƒ
ƒ
When a pre-defined endpoint dials into the RSS and the endpoint has  
the "immediate recording" option, RSS will never show the menu  
unless a menu operation command is given.  
Endpoint menu  
When inviting an endpoint to a P2P recording room (using E.164  
number of the P2P room followed by # or * and E.164 number of the  
invited endpoint), the inviting endpoint will view menu and the invited  
endpoint will not view the menu.  
ƒ
When two endpoints meet at a P2P recording room, only one of them  
can view the menu at a time.  
Maximum bandwidth for a P2P recording room is 1024K. If video  
protocol for P2P recording room is H.264, then the maximum  
bandwidth is 768K.  
P2P recording  
maximum bandwidth  
If the media file size exceeds 4GB, downloads from Web UI may be  
incomplete.  
Archive file size  
Windows Media Player 9 or above is required..  
RealPlayer can also be used if WMP is properly installed.  
QuickTime player is not supported.  
Media Player  
Support  
Some third party media player such as Media Player Classic (MPC)  
and VLC can also be used, but they were not tested and are not  
supported.  
Archive playback with WMP does not support playback controls:  
Pause/Resume/FF/Backward, etc  
Archive playback  
H.323 playback  
During H.323 playback, if there is packet loss and the endpoint  
requests an I-Frame, RSS cannot honor the request because all  
audio/video data are from the media file with I-Frames already set.  
Hard reset (power off and on) is not recommended.  
System Reset  
Reset should be done via the Web UI or Console service whenever  
possible.  
LDAP integration  
Only Microsoft Active Directory is supported.  
23  
 
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
Subject  
Description  
ƒ
Only two H323 devices can utilize archive Preview. This means when  
there are 2 endpoints previewing on RSS 2000, the third endpoint to  
connect to RSS 2000 will not receive preview. Even if the two  
endpoints stop receiving preview or disconnect the third endpoint still  
cannot receive preview images until it re-connects to the RSS.  
ƒ
ƒ
HD and SD archives cannot be previewed.  
H.323 preview  
No Transcoding for Preview. This means that an archive recorded in  
H263 will not be able to be previewed by an endpoint connected in  
H264 and vice versa. However, if the endpoint supports both H264  
and H263, archive preview will be available.  
ƒ
In a clustered configuration, H.323 endpoint cannot receive a preview  
image of an archive that is not stored on the RSS unit that the  
endpoint is directly connected to.  
Archive Converter  
When using the RSS 2000ArchiveConverter, the transcoded file loaded  
back to the RSS will be limited to 20 FPS.  
When working with a gatekeeper in routed mode, devices that are  
trying to call to the RSS using its IP address instead of its E.164 alias  
will be rejected if they are not registered to the same gatekeeper as the  
RSS.  
This is the right policy when working with routed mode on the GK  
ƒ
ƒ
When working with the MGC in Video switching mode – the RSS will  
indicate High Definition recording is occurring.  
MGC Integration  
HDX Interoperability  
Clustering  
You can disable HD or define the minimum rate for HD in the single  
point recording setting of the RSS, or as alternative disable HD in  
system.cfg of the MGC.  
Playback of H263 recordings by HDX endpoints may result in some  
video artifacts.  
ƒ
ƒ
Only archives with viewing rights configured for “Allow All”, can be  
shared using clustering.  
When clustering, archives that are not saved on the RSS 2000 being  
directly managed, can not be deleted or have their properties  
modified.  
Each RSS 2000 is capable of 2 recording and 8 H323 playbacks (total  
of 10 H323 Connections).  
ƒ
When using the RSS Hunting function with Cisco GK, the GK will  
hunt to the next available RSS after the RSS is full with 10 H323  
connections.  
Hunting  
ƒ
Hunting is only supported with PathNavigator/SE2000, RADVISION  
GK, and Cisco GK .  
Streaming without  
recording cannot  
pause.  
When using the Streaming Without Recording function, pause is not  
available. The stream can only be stopped.  
V3.0 has 2 separate upgrade packages. The language features can not  
be included in a single package, part 1 includes all basic functions, and  
part 2 includes additional languages. Some users will need to upload 2  
packages to achieve the required language functionality. For details,  
please read the version 3 User Guide.  
V3.0 upgrade  
24  
RSS 2000 Policies and Limitations  
Subject  
Description  
Image requirement – Languages (except  
ƒ
English/Japanese/Chinese) require base image V5.0 . For details,  
please read the Additional Languages section of this document.  
Multi language  
support  
IVR support – RSS 2000 version 3 only supports  
English/Chinese/Japanese IVRs by default. However, the user can  
manually upload customer IVRs if needed to accommodate local  
language requirements  
ƒ
Upload Utility  
H.263 / H.263+ 4CIF archives can not be uploaded to RSS.  
When moving the mouse cursor over the play button of an archive, if it  
is an HD archive in the process of WMV conversion, the play button will  
be in a special status which displays the percentage number of the  
conversion process completed thus far. The percentage converted will  
not update until the page is refreshed.  
HD archives  
transcode status  
25  
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
Known Limitations  
Table 9  
Known Limitations  
Description  
Subject  
The monitor screen displays an overlapping names of VSX8000 and  
RSS in a MGC meeting room  
Overlapping names  
VSX 5000-8000  
Interoperability  
The RSS 2000 support the VSX 5000-8000 when the VSX is set to  
motion (Not Sharpness nor Promotion)  
The RMX 2000 connects secondary to the RSS 2000 in the rate of  
64Kbps (No support for G.728 at the RMX 2000 (RMX 2000 connect  
to the HDX and VSX at G.729A in 64K which is not supported by the  
RSS 2000)) – recording at this low video rate is not recommended in  
any case.  
RMX 2000  
Interoperability  
RMX 2000  
While RSS 2000 is connected to RMX2000 in SIF when the RMX is  
set to Sharpness , an archive of it is tagged as H.264 SD.  
Interoperability  
ViewStation  
ViewStation show blue then green screen at the beginning of a  
connection to RSS 2000  
Interoperability  
When recording an IVR message – it’s require to add additional 1  
second of silence for each recording, to prevent message truncation  
with VSX and Viewstations  
IVRs  
Maximum frame rate for recording and playback in the recording room  
is 20 fps in H.264 and 25 fps in H.261/H.263  
Maximum frame rate  
for recording and  
playback  
HD is not supported in Point to Point recording. When using an HD  
endpoint it’s recommended to dial directly to the recording room [RSS  
2000 Prefix][Recording Room Prefix] and not to connect to the  
Recording room via the H323 Menu.  
Point to Point  
recording  
Embedded Multipoint  
on the VSX  
When recording a multipoint on a VSX – first connect the endpoint to  
the VSX and only than connect to the RSS 2000  
Sony HG90 version:  
Sony HG90 can connect in HD only. The RSS 2000 menu is in CIF  
(Not in HD) as so the HG 90 will connect as secondary.  
2.11 Beta  
Interoperability  
The RSS 2000 support H263 content (Not H264) – as most endpoint  
currently support H263 content – in order to prevent interoperability  
issue, when playing back the stream (In H323) the RSS will not  
support H264 content (Lower common nominator)  
H239 Content  
resolution  
Econf integration  
France Telecom eConf can not get video from RSS  
Connect Aethra X7 to RSS 2000 @1920K ,the X7 sends 720p, but  
receives CIF from the RSS 2000.  
Aethra X7 integration  
RSS 2000 can only support CIF/SIF for menu.  
HD Recording with the RMX 2000 is supported only on full screen  
layout.  
RMX 2000 integration  
26  
 
Known Limitations  
Subject  
Description  
RSS can not encode 2CIF/2SIF as a standard resolution when  
transforming to WMV file , the WMV file is not correct resolution , just  
keep same scale with 2CIF or 2SIF , so the anemographic video will  
be showed on PC .  
2CIF/2SIF support  
Disable promotion on the VSX when working with the VSX  
The same LAN Speed need to be forced on the RSS side and in the  
switch side.  
LAN Setting  
SIREN 22 Stereo is supported for H323 Playback. When playing the  
archive using windows media player - the archive will be played in  
mono.  
Stereo support  
RSS takes a while to respond to a "stop recording" action at endpoint,  
can not end and play IVR immediately.  
RSS 2000 Can not support 2CIF live streaming, will convert to WMV  
off line.  
There is a limitation here , if you enable HD capacity of RSS , when it  
become the first participant to connect HD endpoint with MP , HD  
endpoint will send HD video format , but once the second endpoint to  
join the conference , HD endpoint will send CIF format video to RSS ,  
if you start recording before changing to CIF format , it means RSS  
will save 720P and CIF format video in one WMV file , WMV file can  
not support this , it will encode error. It is a known limitation.  
HD Endpoint  
Embedded MP  
integration  
We have 2 option to avoid this :  
1 Disable HD capacity of RSS when connect to HD MP  
2 After HD MP sending CIF format vide, start to record, before  
other participants leave (if only leave RSS, will change to HD again)  
stop recording.  
I do recommend option 1.  
ƒ
When RSS dial into endpoint MP, only when RSS is speaker,  
customer can control RSS by FECC, but once speaker change to  
other participant, it will be back never, so customer can not control  
RSS by FECC.  
FECC control with  
Endpoint embedded  
MP  
ƒ
When RSS dial into endpoint MP, if you press left key to hide the  
menu, you will see the loop video on the screen, so don’t hide the  
menu in this situation.  
We recommend when working with endpoint embedded MP, please  
don’t use FECC control, please just use DTMF.  
Clustering  
Only support 10 H.323 playback, including local and remote playback.  
When use software shutdown command, customer need to turn on  
the power switch after 2 minutes at least , otherwise the system might  
not boot correctly .  
Software shutdown  
27  
RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2  
Pending issues  
Table 10 Pending issues  
Subject  
Description  
FF or REW action  
within HD archive  
When performing Fast Forward or Rewing when viewing an HD archive  
playback may cause using an HDX endpoint, some video artifacts may be observed.  
some video artifacts  
After converting an HD archive to H.263 using the media tool kit and  
uploading the converted file back to the RSS, playback from a  
ViewStation or VSX endpoint may result in some video artifacts being  
observed.  
Distortion/freezing  
in converted video  
using media tool kit  
28  
 

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