Lexmark All In One Printer X500n User Manual

7100-XXX  
1. General information  
The Lexmark™ X500n and X502n are color laser MFPs that combine print, scan, copy, and fax functions.  
The X500n and X502n are the ideal MFPs for presentations, business graphics, line art, and text. They use  
laser diode electrophotographic technology to deliver remarkable quality print images and text. The scan  
and copy functions work with A4 , letter, and legal (ADF only) size paper. Photographic quality images are  
possible with scan function. The FAX function delivers a wide range of functionality to the office user. The  
MFPs can be used as shared network or desktop devices.  
Models  
The Lexmark X5xx MFPs are available in the following models:  
Model  
Configuration  
Machine type  
X500n  
X502n  
Print, copy, scan, network  
7100-010  
7100-110  
Print, copy, scan, fax, network  
General information 1-1  
7100-XXX  
Micros oft Windows  
Microsoft Windows Me  
Microsoft Windows 2000 Professional  
Microsoft Windows 2000 Server  
Microsoft Windows 2000 Advanced Server  
Microsoft Windows XP Home  
Microsoft Windows XP Professional  
Microsoft Windows Server 2003  
Microsoft Windows Vista 32/64 bit  
The Windows software applications, which operate in the operating systems listed above, are best suited to  
run with the drivers supplied with this MFP. The drivers for Windows take advantage of the MFP’s functions  
and increase the MFP’s performance wherever possible.  
Memory configuration  
Standard DRAM  
Optional SDRAM  
Max DRAM  
128MB  
N/A  
128MB  
Phys ical s pecifications and weight (WIP)  
The following table contains the dimensions and weights for each MFP model and option. This does not  
include packaging but does include the print cartridge that ships with the MFP.  
2
Width  
inch  
mm  
Depth  
inch  
mm  
Height  
inch  
Weight  
lb  
mm  
kg  
MFP  
Lexmark X500n/  
X502n  
18.9  
480  
17.2  
437  
21  
77.0  
35.0  
1
531  
Paper options  
530-Sheet drawer  
18.1  
460  
11.2  
285  
10.8  
275  
10.8  
275  
18.5  
470  
14.4  
365  
13.0  
330  
15.9  
405  
7.3  
185  
4.5  
115  
2.2  
55  
13.3  
6.0  
4.2  
1.9  
2.2  
1.0  
2.4  
1.1  
530-Sheet tray  
Standard tray  
Tray set to legal  
2.2  
55  
1 Comes with standard input tray and starter cartridges.  
2 Weight does not include packaging or pubs.  
General information 1-3  
7100-XXX  
Operating clearances  
MFP s ides  
Left side  
Right side  
Front  
X5xxn  
X5xxn with 530-s heet tray  
8 in (203 mm)  
8 in (203 mm)  
20 in (508 mm)  
28 in (711 mm)  
10 in (254 mm)  
16 in (400 mm)  
20 in (508 mm)  
28 in (700 mm)  
Rear  
10 in (254 mm)  
Top  
16 in (400 mm)  
Packaging and s hipping dimens ions  
Width  
Depth  
Height  
Weight  
MFP*  
in  
in  
in  
lb  
mm  
23.4  
595  
mm  
22.6  
575  
mm  
29.9  
760  
kg  
X500n / X502n  
77  
42.0  
Options  
530-Sheet drawer  
21.9  
556  
22.4  
570  
10.9  
277  
18.7  
8.5  
* Includes start-up kit (supplies)  
Power and electrical s pecifications  
Printing states  
X5xxn  
Off  
0 W  
Average power while operating  
Continuous printing  
Power consumption, standby  
670 W  
Power saver on  
Power saver off  
35 W  
200 W  
Maximum current while operating  
115 Volts  
230 Volts  
11 A  
6 A  
Average current while operating  
115 Volts  
230 Volts  
6.0 A  
3.0 A  
1-4 Service Manual  
7100-XXX  
Environment  
Environment  
Specifications  
Operating  
Air temperatureproduct operating  
Air temperatureproduct power off  
Air relative humidity  
10 to 32.5°C (50 to 90.5°F)  
5 to 35°C (41 to 95°F)  
15 to 80%  
Altitude  
02,500 m (08,200 ft.)  
Ship / Storage  
Temperature-printer and supplies  
Relative humidity  
0 to 35°C (32 to 95°F)  
10 to 90% RH  
*
Atmospheric pressure  
613 to 1607 hPa (460 to 800 mm Hg)  
*Severe High 35 to 40°C (95 to 104°F), Severe Low -10 to 0°C (14 to 32°F). The period under severe shall not be deemed to be  
continuous, but rather a total of such intermittent periods (48 hours at most for any one period).  
General information 1-5  
7100-XXX  
Print engine s pecifications  
Print engine res olution  
600 x 600 dpi, 1200 x 600 dpi  
Color balance s ettings  
This MFP offers color balance control. It is a color correction option that allows you to increase or decrease  
the amount of toner going to the page for all four color planes. The scale ranges from -10 to +10.  
Emulations  
Raster Graphics (CMYK bi-tone JBIG Compressed)  
Print engine s peed and performance  
Pages /minute)  
Media s ize  
Standard tray  
Mono  
Color  
Letter  
Up to 31  
Up to 31  
Up to 16  
Up to 3  
Up to 3  
Up to 5  
Up to 8  
Up to 8  
Up to 8  
Up to 2  
Up to 2  
Up to 3  
A4  
Legal  
Transparencies  
Thick card stock  
Labels (letter &  
A4)  
Medium thick card  
stock (letter & A4)  
Up to 4  
Up to 5  
Up to 3  
Up to 3  
Envelopes  
Print engine time to firs t print  
Media type/Media s ize  
Firs t print time  
Mono  
Color  
Plain paper mode / A4, letter  
Transparency mode / A4, letter  
13 seconds  
23 seconds  
17 seconds  
16 seconds  
23 seconds  
18 seconds  
23 seconds  
19 seconds  
29 seconds  
23 seconds  
22 seconds  
29 seconds  
24 seconds  
29 seconds  
Labelmiddle thickness stock / A4, letter  
Middle thick stockglossy / A4, letter  
Thick stock / A4, letter  
Envelope (1) mode / Commercial #10, International DL  
Envelope (2) mode / Commercial #10, International DL  
Note: Note: Time to first page (TTFP) is the time from the moment when the host sends the print signal  
until the moment the trailing edge of the first page leaves the exit feed rollers. TTFP is measured using a  
simple text (single character) page.  
Note: Note: Warm up time, 60 seconds maximum, is the time elapsed from when the power is turned on  
to when the Ready status is reached.  
1-6 Service Manual  
7100-XXX  
Print engine paper and media s pecifications  
Print area  
The printable area is up to 4.0 mm (0.158 in) from the top and bottom of the media, and up to 3.0 mm (0.118  
in) from the left and right edges. Any information placed outside this specified printable area will not print.  
For envelopes, the printable area is up to 4.0 mm (0.158 in) of the left and right edges, and 3.0 mm (0.118  
in) of the top and bottom edges.  
Print engine input and output configurations  
The following table shows the standard number of input sources and output destinations, as well as the  
estimated capacity of each. Capacity may vary and is subject to media specifications and MFP operating  
2
environment. The capacities listed are based on plain paper at 75 g/m .  
Sources and capacities  
X500n / X502n  
Input sources  
Number of standard sources  
Number of optional input drawers  
Maximum number of input sources1  
Maximum input capacity  
1
1
2
780  
Input capacities2  
Standard input  
Primary tray capacity  
Total standard capacity  
Optional input  
250  
250  
Optional tray 1 capacity  
Optional tray 2 capacity  
250  
530  
Output destinations  
Number of standard destinations  
Output capacities  
1
Standard output bin capacity (top)  
Media up to 20 lb paper  
250  
1Optional input drawer is a 530-sheet capacity drawer. Only one optional drawer may be installed at any time.  
2The MFP supports top output (facedown) as standard. No additional output options are available.  
Note: All capacities are based on use of 20 lb paper.  
General information 1-7  
7100-XXX  
Media input types and weights  
Source  
Type  
Standard tray  
Legal tray  
530Sheet tray  
MFP menu Item  
Paper  
type  
Paper  
weight  
Paper1,2  
(grain long)  
Xerographic or bond  
paper  
6074  
g/m2  
(16-19 lb)  
6074  
g/m2  
(16-19 lb)  
Plain paper  
Light  
Xerographic or bond  
paper  
75120  
75120  
Plain paper  
Plain paper  
Normal  
Heavy  
g/m2 (20-32 lb)  
g/m2 (20-32 lb)  
100% Cotton  
75120  
75120  
g/m2  
g/m2  
(24-32 lb)  
(24-32 lb)  
Card stock  
Index  
Index  
163 g/m2  
(90 lb)  
164210 g/m2  
(91-110 lb)  
N/A  
N/A  
N/A  
Card stock  
Card stock  
Transparency  
Normal  
Heavy  
Transparency3  
PN 12A5940  
PN 12A5941  
Labels2  
N/A  
N/A  
Label  
Envelopes  
7590  
g/m2  
(2024lb)  
Envelope  
Normal  
1 Punched, embossed, water-marked, perforated, punched, inkjet paper or plastic-coated media should not be used.  
2 Only occasional use of paper labels in an office environment is supported.  
3 Only PN 12A5940 and 12A5941 should be used.  
There is no automatic paper type sensing. These settings should be manually set in the operator panel.  
1-8 Service Manual  
7100-XXX  
Media s izes  
Media sizes  
Dimensions  
Input  
Output  
mm  
in  
A4  
210 x 297  
148 x 210  
182 x 257  
216 x 279.4  
216 x 356  
184.2 x 266.7  
216 x 330  
139.7 x 215.9  
8.27 x 11.7  
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
A5  
5.83 x 8.27  
7.17 x 10.1  
8.5 x 11  
3
JIS B5  
Letter  
Legal  
X
X
X
X
X
X
8.5 x 14  
Executive  
Folio  
7.25 x 10.5  
8.5 x 13  
X
X
X
X
Statement  
5.5 x 8.5  
1
Universal  
X
Standard 250sheet letter tray  
Optional 250sheet legal tray  
Envelope s izes  
104.8 x 210 to 215.9 x 4.125 x 8.27 to 8.5 x  
297 11.7  
104.8 x 210 to 215.9 x 4.125 x 8.27 to 8.5 x 14  
355.6  
Dimens ions  
98.4 x 225.4  
104.8 x 241.3  
110 x 220  
Dimens ions  
3.875 x 8.9  
4.12 x 9.5  
2
9 Envelope  
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
COM 10 Envelope  
DL Envelope  
4.33 x 8.66  
6.38 x 9.01  
6.93 x 9.84  
2
C5 Envelope  
162 x 229  
2
B5 Envelope  
176 x 250  
1 Select Universal when using a non-standard size sheet of print material. The MFP formats the page for the maximum size 8.5 X 14  
in(215.9 X 355.6 mm). Set the actual size from your software application.  
2 Supported through the driver.  
3 B5 may be supported in optional tray 1, but size sensing must be turned off.  
Output capacity by media and s ource  
Source  
Media  
Capacity  
Orientation  
Standard output bin (top)¹  
Supports all sizes listed in the “Media  
sizes” table  
250 sheets (20 lb paper)  
50 Transparencies  
Collated  
Facedown  
General information 1-9  
7100-XXX  
Scan s pecifications  
Resolution  
1200 X 2400 dpi  
Scan size  
216mm X 297 mm (flatbed), Window size 220mm X 300mm  
Scan depth  
48 bits  
Lamp warm up time  
MTF  
Less than 3 seconds  
More than 30%  
Depth of focus  
-2 mm to +2 mm  
Magnification  
Less than 0.5%  
Scanning  
TWAIN  
Connectivity  
USB 2.0, and Ethernet (10/100 Base TX-TCP/IP only)  
Scan to E-mail, scan to FTP, scan to host PC  
Yes  
Push scan  
Web status monitor  
Scanner driver (TWAIN) features  
Scan mode  
True color, grayscale, black & white  
Contrast adjustment  
Brightness adjustment  
Color / Mono switch  
Scan to E-mail feature  
Network requirements  
Authorization function  
Register E-mail address  
Scan destination  
E-mail address maintenance  
Job Search  
Yes  
Yes  
Yes  
TCP/IP and an SMTP gateway  
SMTP authentication, POP3 before SMTP  
By Web page  
Set up in scan profile  
By Web page  
By profile name  
Subject input  
20 characters maximum. Entered by the Web page interface  
Maximum E-mail data size  
Supported file formats  
TIFF, JPEG, PDF  
1-10 Service Manual  
7100-XXX  
Copy s pecifications  
Resolution  
600 dpi X 600 dpi (flatbed), 600 X 300 dpi(ADF), Print from copy — 600 X 600 dpi  
9600 dpi X 9600dpi w/ software interpolation  
A4, Letter, Legal (ADF only), B5 (JIS), Executive  
Mono: up to 21, Color: up to 71  
Less than 30 seconds2  
Original paper sizes  
Copies per minute  
Time to first copy  
Multiple copies  
99 copies maximum  
Output paper sizes  
Image density adjustment  
Image quality modes  
Zoom  
A4, Letter, Legal (optional cassette only)  
5 levels, manual only  
Text, Photo, and Mixed  
25% to 400% in increments of 1%  
US: 25%, 65%, 78%, 93%  
Present reduction ratio  
EU: 25%, 71%, 86%, 93%  
Present enlargement ratio  
US: 129%, 155%, 200%, 400%  
EU: 122%, 141%, 200%, 400%  
Advanced copier features  
Combine multiple copies into one copy.  
Electronic sort  
2 into 1, 4 into 1. Can be toggled between landscape and portrait.  
Yes  
Scan once print many  
Limitless paper feed  
Memory copy  
Yes  
Yes  
Standard  
Standard  
For print jams only.  
Yes  
Copy counter indicator  
Jam recover auto restart  
Buzzer to finish job  
ADF  
ADF width  
5.5 to 8.5 inches (139.7 to 215.9 mm)  
5.5 to 14 inches (139.7 to 355.6 mm)  
35 sheets  
ADF length  
ADF capacity  
1 - assumes 50% coverage  
2 - Does not include scanner and printer warm-up time.  
Fax s pecifications  
Phone network connectivity  
Phone networks types supported  
Compatibility  
Both PSTN and PABX are supported.  
T30(ITU-T Super G3) is supported.  
Color fax is not supported.  
Modem speed  
Compression  
Automatic fallback: 33600 bps  
V34, V17, V29, and V27ter are supported for image  
transmission. V8, and V21 are supported for control channels.  
MH, MR, MMR, and JBIG  
General information 1-11  
7100-XXX  
Document Sizes s upported  
ADF width  
5.5 to 8.5 inches (139.7 to 215.9 mm)  
5.5 to 14 inches (139.7 to 355.6 mm)  
35 sheets  
ADF length  
ADF capacity  
Flatbed width  
Flatbed length  
Scanning width  
Printing width  
8.5 inches (216 mm)  
11.7 inches (297 mm)  
215.9 mm maximum  
Legal – 215.9 mm X 355.6 mm  
Letter – 215.9 mm X 279.4 mm  
A4 - 210.0 X 297.0 mm  
Fax s can res olutions  
Horizontal  
Fixation  
Vertical  
Standard  
Fine  
200 dpi  
8 dot/mm  
100 dpi  
200 dpi  
200 dpi  
3.85 dot/mm  
7.7 dot/mm  
7.7 dot/mm  
Photo  
Mis cellaneous FAX s pecifications  
Halftone/error diffusion  
Speed dial  
Error diffusion  
50 entries (name 20 characters, number 40 digits)  
Quick dial  
20 entries (name 20 characters, number 40 digits)  
On hook dial  
Yes  
Yes  
Yes  
Direct Fax number entry  
Re dial  
Trans mis s ion  
Immediate transmission  
Memory transmission  
Page retransmission  
Error correction mode  
Broadcasting  
Yes  
Yes  
Yes  
Yes  
Yes (100 entries)  
Reception  
FAX only mode  
Yes  
Manual mode  
Yes  
Auto reduction  
Yes (Threshold 74%)  
Yes  
Error correction mode  
Reports  
Activity report  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Transmission verification report  
Power failure report  
Phone book list  
Quick dial list  
Speed dial list  
Memory manage list  
User parameter list  
Clear memory trans mis s ion file  
Memory job clear  
All clear  
Standard  
Standard  
1-12 Service Manual  
7100-XXX  
Media guidelines  
Paper designed for use with xerographic copiers should provide satisfactory print quality and feed reliability.  
Other media types may be suitable. We recommend that users test any particular brand for suitability to  
their applications. Refer to the MFP User's Guide for additional media specifications.  
Paper  
Rough, highly textured, limp, or pre-curled papers will result in lower print quality and more frequent  
paper feed failures.  
Colored papers must be able to withstand 338°F (170°C) fusing temperature.  
Preprinted forms and letterheads should be selected using guidelines in the MFP User's Reference.  
The chemical process used in preprinting may render some papers unsuitable for use with the MFP.  
Unsuitable papers include punched, embossed, water-marked, perforated media, any kind of inkjet  
paper or plastic-coated paper.  
2
Recycled paper less than 75 g/m (20 lb) may cause unacceptable results.  
The laser printing process heats paper to high temperatures of 170°C (338°F). Use only paper able to  
withstand these temperatures without discoloring, bleeding, or releasing hazardous emissions. Check with  
the manufacturer or vendor to determine whether the paper you have chosen is acceptable for laser  
printers.  
Envelopes  
Should be fed with short edge first, flap down and to the right.  
If envelope wrinkling occurs, refer to the User's Reference for correct loading and stacking of  
envelopes.  
All envelopes should be new, unused, and without damage.  
Envelopes with excessive curl or twist exceeding 6.0 mm, those stuck together, those with bent corners  
or nicked edges, or those that interlock should not be used.  
2
Minimum weight: 90 g/m (24 lb).  
The following envelopes should not be used:  
— Envelopes with windows, holes, perforations, cutouts, or deep embossing  
— Envelopes with metal clasps, string ties, or metal folding bars  
— Envelopes with exposed flap adhesive when the flap is in the closed position  
— Self-seal envelopes  
Under high-humidity conditions (over 60%), the envelopes may seal during printing.  
2
For best results, print on new 90 g/m (24 lb) sulfite or 25% cotton-bond envelope.  
Trans parencies  
Use letter (12A5940) or A4-size (12A5941) sheets only.  
Transparencies are only supported in tray 1 (standard or legal trays).  
General information 1-13  
7100-XXX  
Labels  
Labels should be selected using guidelines found in the User's Guide, Complete Printer Guide, or the  
Vinyl labels are not supported.  
Labels are only supported in tray 1 (standard or legal trays).  
Glos s y Paper  
Use letter (12A5950) or A4-size (12A5951) sheets only.  
Glossy paper is only supported from tray 1 (standard or legal trays).  
Sens ing by s ource  
Input  
Paper s ize  
Paper out  
Tray pres ent  
Integrated 250-sheet  
Optional 530-sheet  
X
X
X
X
X
X
1-14 Service Manual  
7100-XXX  
Maintenance approach  
The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part.  
Use the error code charts, symptom index, and service checks to determine the symptom and repair  
the failure. The removals in the repair information chapter may help you identify parts.  
Printer messages  
Symptom tables  
Service checks  
Repair information  
After you complete the repair, perform tests as needed to verify the repair. See “Diagnos tic aids ” on  
page 3-1.  
Standard ins pection and cleaning procedure  
Switch off printer power, and disconnect the AC power cord from the electrical outlet.  
Remove and inspect the photodevelopers and toner cartridges, shielding them from strong light.  
Inspect the interior of the printer, removing foreign matter such as paper clips, staples, pieces of paper  
or transparencies, paper dust, hair, oil, grease, or toner.  
Clean the printer interior using a lint-free cloth. Do not use solvents or chemical cleaners to clean the  
printer interior.  
Use only the specified oil or lubricant on printer parts (some service parts are lubricated at the factory).  
Inspect and, if necessary, clean all rubber/plastic rolls with a lint-free cloth. Dry the rolls with a lint-free  
cloth.  
While cleaning, inspect the interior of the printer for damaged wires, loose connections, toner leakage,  
loose springs, and damaged or worn parts.  
Be sure the printer is on a single, flat, strong table or desk top.  
Inspect all supplies (OCR, cartridges, photodevelopers/toner cartridges, belts, fuser maintenance kits  
and paper sources (cassettes, trays, feeders, duplex drawers, finisher, mailbox trays) for obvious  
damage and proper installation (paper guides not too tight). Inspect for correct media usage (paper,  
transparencies, labels).  
Print demo page.  
If additional paper sources are installed, print a demo page from each of these (if possible).  
Failure to print from an additional tray or feeder may imply one or more pins are bent in the mating  
connector.  
General information 1-15  
7100-XXX  
Serial number  
Look for serial number information on the right cover and the inside of the front cover of your MFP.  
Tools required for s ervice  
The removal and adjustment procedures described in this manual require the following tools and  
equipment:  
Analog volt ohmmeter (A digital volt ohmmeter may also be used.)  
Flat-blade screwdrivers  
Needle-nose pliers  
#1 Phillips screwdriver  
#2 Phillips screwdriver  
Slotted screwdriver #1  
Slotted clock screwdriver #1  
Tweezers, C-ring pliers  
When you make voltage readings, always use frame ground unless another ground is specified.  
1-16 Service Manual  
7100-XXX  
Acronyms  
ADF  
Automatic document feeder  
Application specific integrated circuit  
Boot protocol  
ASIC  
BOOTP  
CCD  
DDNS  
DHCP  
DPI  
Charge coupled device  
Dynamic domain name service  
Dynamic host configuration protocol  
Dots per inch  
DRAM  
EP  
ESD  
Dynamic random access memory  
Electrophotographic process  
Electrostatic discharge  
FRU  
Field replaceable unit  
HTTP  
HV  
Hypertext transport protocol  
High voltage  
HVPS  
JBIG  
LAN  
High voltage power supply  
Joint Bi-Level Image Experts Group  
Local area network  
LASER  
Light amplification by simulated emission of  
radiation  
LCD  
Liquid crystal display  
LED  
Light emitting diode  
LV  
Low voltage  
LVPS  
MFP  
Low voltage power supply  
Multiple function printer  
NVRAM  
MH  
Nonvolatile random access memory  
Message handling  
MMR  
MR  
Modified modified read  
Modem ready  
OEM  
PABX  
POR  
POST  
PQET  
PSTN  
RIP  
Original equipment manufacturer  
Private automatic branch exchange  
Power-on reset  
Power-on self test  
Print quality enhancement technology  
Public switched telephone network  
Raster image processor  
SMTP  
SDRAM  
SNMP  
TAD  
TCP/IP  
VAC  
Simple mail transport protocol  
Synchronous dynamic random access memory  
Simple network management protocol  
Telephone answering device  
Transmission control protocol Internet protocol  
Volts alternating current  
VDC  
Volts direct current  
WINS  
Windows internet name service  
General information 1-17  
7100-XXX  
1-18 Service Manual  

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