LG LRSOC2306 User Manual

OWNER'S MANUAL  
SIDE BY SIDE  
REFRIGERATOR  
Read this owner’s manual thoroughly before operating the  
appliance and keep it handy for reference at all times.  
ENGLISH  
LRSDS2706*, LRSXS2706*, LRSOS2706*, LRSOC2306*, LRSXC2306*, LHSXS2706*,  
LRSVS2706*  
MFL71823901  
Rev.06_021122  
Copyright © 2021-2022 LG Electronics Inc. All Rights Reserved.  
IMPORTANT SAFETY INSTRUCTIONS  
3
IMPORTANT SAFETY INSTRUCTIONS  
READ ALL INSTRUCTIONS BEFORE USE  
Safety Messages  
Your safety and the safety of others are very important.  
We have provided many important safety messages in this manual and on your appliance. Always read and  
follow all safety messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages  
will follow the safety alert symbol and either the word WARNING or CAUTION.  
These words mean:  
WARNING  
You may be killed or seriously injured if you do not follow instructions.  
CAUTION  
You may be injured or cause damage to the product if you do not follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,  
and tell you what may happen if the instructions are not followed.  
WARNING  
WARNING  
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this  
product, follow basic precautions, including the following:  
Installation  
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including  
the use of long-sleeved gloves and safety glasses.  
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has  
missing or broken parts, including a damaged cord or plug.  
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115  
V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard  
3-prong wall outlet.  
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.  
• The appliance must be positioned for easy access to a power source.  
• When moving the refrigerator, be careful not to roll over or damage the power cord.  
• Contact an authorized service center when installing or relocating the refrigerator.  
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.  
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.  
There is a risk of suffocation.  
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may  
deteriorate.  
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as  
stoves or heaters.  
     
4
IMPORTANT SAFETY INSTRUCTIONS  
• Do not bend or pinch the power cord excessively or place heavy objects on it.  
Operation  
• This appliance is intended to be used in household and similar applications such as:  
- staff kitchen areas in shops, offices and other working environments;  
- farm houses and by clients in hotels, motels and other residential type environments;  
- bed and breakfast type environments;  
- catering and similar non-retail applications.  
• This product is not to be used for special purposes such as the storage of medicine or test materials or  
for use on ships, etc.  
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the  
refrigerator. They could damage the refrigerator and seriously injure themselves.  
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.  
• Children should be supervised to ensure that they do not play with the refrigerator.  
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.  
Be careful closing doors when children are nearby.  
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing  
so may cause frostbite.  
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.  
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.  
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly  
qualified person in order to avoid a hazard.  
• Do not operate the refrigerator or touch the power cord with wet hands.  
• Do not modify or extend the power cord.  
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.  
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could  
result in personal injury or electric shock.  
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an  
authorized service center before resuming use. Do not touch the refrigerator or power cord of the  
refrigerator.  
• Disconnect the power cord immediately and contact an authorized service center if there is a strange  
noise, odor, or smoke coming from the appliance.  
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.  
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by  
the manufacturer.  
• Do not put animals inside the appliance.  
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable  
objects (such as candles and lamps) on the appliance.  
• If connected to a circuit protected by fuses, use time delay fuse.  
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.  
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those  
recommended by the manufacturer.  
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are  
of the type recommended by the manufacturer.  
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.  
IMPORTANT SAFETY INSTRUCTIONS  
5
Maintenance  
• Do not use a hair dryer to dry the inside of the refrigerator.  
• Do not light a candle to remove odors in the refrigerator.  
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is  
adequately ventilated and contact an authorized service center.  
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.  
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or  
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or  
instruction concerning use of the appliance by a person responsible for their safety.  
• Unplug the power plug before cleaning or repairing the refrigerator.  
• The refrigerator and freezer compartment lights are interior LED lighting, and service should be  
performed by a qualified technician.  
• Unplug the power plug immediately in the event of a blackout or thunderstorm.  
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.  
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,  
break the container and cause injury.  
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.  
Disposal  
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When  
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave  
the shelves in place so that children may not easily climb inside.  
• If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper  
disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you  
may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains  
flammable blowing gas.  
• When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and  
keep children away from the appliance.  
Grounding Instructions  
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check  
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly  
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper  
outlet installed by a qualified electrician.  
• Have a certified electrician check the wall outlet and wiring for proper grounding.  
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight  
out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric  
shock.  
6
IMPORTANT SAFETY INSTRUCTIONS  
Risk of Fire and Flammable Materials  
This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.  
When transporting and installing the appliance, care should be taken to ensure that no parts  
of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or  
cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of  
ignition and air out the room in which the appliance is standing for several minutes.  
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating  
circuit occurs, the size of the room in which the appliance may be sited depends on the  
amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for  
every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your  
particular appliance is shown on the identification plate inside the appliance. Never start up an  
appliance showing any signs of damage. If in doubt, consult your dealer.  
CAUTION  
CAUTION  
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or  
property when using this product, follow basic precautions, including the following:  
Installation  
• Do not install the refrigerator where there may be a danger of the unit falling.  
• The refrigerator must be properly installed in accordance with the Installation Instructions.  
Operation  
• Do not use aerosols near the refrigerator.  
• This appliance is intended to be used only in domestic and similar applications.  
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are  
cracked or broken.  
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or  
personal injury if items are removed with excessive force.  
Maintenance  
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.  
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do  
not use a wet or damp cloth when cleaning the plug.  
• Do not spray water directly on the inside or outside of the refrigerator.  
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to  
sudden temperature changes.  
SAVE THESE INSTRUCTIONS  
 
PRODUCT OVERVIEW  
7
PRODUCT OVERVIEW  
Product Features  
The images in this guide may be different from the actual components and accessories, which are subject  
to change by the manufacturer without prior notice for product improvement purposes.  
Exterior  
† This feature is only available on some models.  
a Dispenser Control Panel  
Sets the the dispenser mode.  
b Filtered Water and Ice Dispenser  
Dispenses purified water and ice.  
c Door in Door  
This is a convenient storage area for frequently-used items that require easy access.  
d Door in Door Lever  
Opens Door-in-Door.  
e InstaView  
Knock twice on the glass to turn the LED light inside the InstaView on or off.  
     
8
PRODUCT OVERVIEW  
Interior  
† This feature is only available on some models.  
Door in Door Model: LRSDS2706*  
Standard Door Model: LRSXS2706*, LRSXC2306*, LHSXS2706*  
 
PRODUCT OVERVIEW  
9
InstaView Door-in-Door Model: LRSOS2706*, LRSOC2306*, LRSVS2706*  
a LED Lamp  
The LED lamps inside the appliance light up when you open the door.  
b Temperature Sensor  
This sensor senses the temperature of the fridge compartment.  
• Maintain the distance between the sensor and food to accurately sense the temperature.  
c Automatic Icemaker  
This is where ice is automatically produced and stored.  
d Craft Icemaker  
This is where craft ice is automatically produced and stored.  
e Freezer Shelf  
Stores frozen food such as meat, fish, and ice cream.  
• To freeze food items quickly, store the food on a shelf other than the top shelf. Food items will freeze  
most quickly on any shelf except for the top shelf.  
f Freezer Door Bin  
Stores small packages of frozen food. Do not store ice cream or food which will be stored for a long  
period of time.  
g Freezer Drawer  
Stores frozen food for longer storage.  
h Fridge Shelf  
Stores refrigerated foods and fresh foods.  
• Store foods with higher moisture content at the front of the shelf.  
• Adjust the shelf height by inserting the shelf in another groove at a different height.  
• The actual number of shelves will differ from model to model.  
i Fridge Door Bin  
Stores small packages of refrigerated foods, drinks and sauce containers.  
10 PRODUCT OVERVIEW  
j Control Panel  
Sets the refrigerator and freezer temperatures or other functions.  
k Fridge Drawer  
Stores fruits and vegetables to keep fresh for as long as possible.  
l Bottom Drawer Cover  
CAUTION  
• Do not store any items at the front of the bottom shelf. The items may fall and cause an injury or  
appliance damage.  
m Door in Door Compartment  
Stores commonly used food items such as beverages and snacks.  
n InstaView  
Knock twice on the glass to turn the LED light inside the InstaView on or off.  
o Water Filter  
Purifies water. Replace the water filter every six months. See the Replacing the Water Filter section in  
this manual for details.  
Product Specifications  
The appearance and specifications listed in this manual may vary due to constant product improvements.  
Electrical requirements: 115 V, 60 Hz  
Min. / Max. water pressure: 20 - 120 psi (138 - 827 kPa)  
Model  
LRSDS2706*  
LRSXS2706*  
LRSOS2706*  
LRSOC2306*  
LRSXC2306*  
LRSVS2706*  
Description  
Net weight  
284 lb (129 kg)  
265 lb (120 kg)  
300 lb (136 kg)  
276 lb (125 kg)  
240 lb (109 kg)  
302 lb (137 kg)  
Standard-depth, Door-in-Door Side by Side Refrigerator, Craft Ice  
Standard-depth, Side by Side Refrigerator  
Standard-depth, Instaview Side by Side Refrigerator, Craft Ice  
Standard-depth, Door-in-Door Side by Side Refrigerator, Craft Ice  
Standard-depth, Side by Side Refrigerator  
Standard-depth, Instaview Door-in-Door Side by Side Refrigerator,  
Craft Ice  
LHSXS2706*  
Standard-depth, Side by Side Refrigerator, Craft Ice  
278 lb (126 kg)  
INSTALLATION 11  
INSTALLATION  
Before Installing  
Installation Overview  
Please read the following installation instructions first after purchasing this product or transporting it to  
another location.  
a Unpacking the Refrigerator  
b Choosing the Proper Location  
c Disassembling/Assembling  
d Connecting the Water Line  
e Leveling and Door Alignment  
WARNING  
• Connect to potable water supply only.  
   
12 INSTALLATION  
install a booster pump to compensate for the  
low pressure.  
Unpacking the Refrigerator  
WARNING  
• Use two or more people to move and install the  
refrigerator. Failure to do so can result in back  
injury or other injury.  
Electricity  
Use an individual, grounded outlet:115 Volts, 60  
Hz, AC, 15 amps minimum.  
• The refrigerator is heavy. Protect the floor when  
moving the refrigerator for cleaning or service.  
Always pull the refrigerator straight out when  
moving it. Do not wiggle or walk the refrigerator  
when trying to move it, as floor damage could  
occur.  
WARNING  
• Do not overload house wiring and cause a fire  
hazard by plugging in multiple appliances in the  
same outlet with the refrigerator.  
• Keep flammable materials and vapors, such as  
gasoline, away from the refrigerator. Failure to  
do so can result in fire, explosion, or death.  
• To reduce the risk of electric shock, do not install  
the refrigerator in a wet or damp area.  
NOTE  
Flooring  
• Remove tape and any temporary labels from  
your refrigerator before using. Do not remove  
any warning labels, the model and serial number  
label, or the Tech Sheet that is located under the  
front of the refrigerator.  
To avoid noise and vibration, the unit must be  
installed and leveled on a solidly constructed floor.  
If required, adjust the leveling legs to compensate  
for the unevenness of the floor.  
• To remove any remaining tape or glue, rub the  
area briskly with your thumb. Tape or glue  
residue can also be easily removed by rubbing a  
small amount of liquid dish soap over the  
adhesive with your fingers. Wipe with warm  
water and dry.  
NOTE  
• Installing on carpeting, soft tile surfaces, a  
platform or weakly supported structure is not  
recommended.  
• Do not use sharp instruments, rubbing alcohol,  
flammable fluids, or abrasive cleaners to remove  
tape or glue. These products can damage the  
surface of your refrigerator.  
Ambient Temperature  
Install this appliance in an area where the  
temperature is between 55 °F (13 °C) and 110 °F  
(43 °C).  
• Reinstall or adjust shelves as needed.  
Refrigerator shelves are installed in the shipping  
position. Reinstall shelves according to your  
individual storage needs.  
If the temperature around the appliance is too low  
or high, cooling ability may be adversely affected.  
Choosing the Proper  
Location  
Water  
The refrigerator must be located where a water  
supply can be connected for the automatic  
icemaker.  
NOTE  
• The water pressure must be 20 - 120 psi or 138 -  
2
827 kPa or 1.4 - 8.4 kgf/cm . If the refrigerator is  
installed in an area with low water pressure  
2
(below 20 psi or 138 kPa or 1.4 kgf/cm ), you can  
 
INSTALLATION 13  
Dimensions and Clearances  
• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to  
move the refrigerator through doors or narrow openings.  
• If an opening is too narrow to fit the refrigerator through, remove the refrigerator doors. See Removing/  
Assembling the Doors and Drawers in this manual.  
• The installation location chosen for the refrigerator should allow space behind the unit for connections  
and airflow and space in front to open the doors and drawers.  
• Too small of a distance from adjacent items may result in lowered freezing capability and increased  
electricity consumption charges. Allow at least 2 inches (50 mm) between the back of the refrigerator  
and the wall.  
• Remember to allow enough room in front of the refrigerator to fully open the doors and drawers.  
B
E
A
F
G
D
C
LRSDS2706*,  
LRSXS2706*,  
LRSOS2706*,  
LRSVS2706*,  
LHSXS2706*  
LRSOC2306*,  
LRSXC2306*  
-
Dimension/Clearance  
A
B
C
D
E
Depth  
Width  
33 7/16" (850 mm)  
35 7/8" (912 mm)  
68 7/8" (1750 mm)  
70 1/2" (1790 mm)  
2" (50 mm)  
28 15/16" (735 mm)  
35 7/8" (912 mm)  
68 7/8" (1750 mm)  
70 1/2" (1790 mm)  
2" (50 mm)  
Height to Top of Case  
Height to Top of Hinge  
Back Clearance  
F
Depth without Door  
28 7/8" (735 mm)  
51" (1295 mm)  
24 3/8" (620 mm)  
46 1/2" (1180 mm)  
G
Depth (Total with Door Open 90°)  
• Disconnect the electrical supply to the  
refrigerator before installing.  
Removing/Assembling  
Doors  
• Do not put hands, feet or other objects into the  
air vents or bottom of the refrigerator.  
If the entrance door is too narrow for the  
refrigerator to pass through, remove the  
refrigerator doors and move the refrigerator  
sideways through the doorway.  
• Be careful when handling the hinge and hinge  
lever.  
• Remove food and bins before detaching the  
doors.  
CAUTION  
• Do not hold the handle when removing or  
replacing the doors as the handle may come off.  
• Use two or more people to remove and install  
the refrigerator doors.  
 
14 INSTALLATION  
• Tools Needed  
- Flat-head screwdriver  
- Phillips screwdriver  
Removing the Hinge Cover  
Remove the screws from the hinge cover at the top  
of the refrigerator. Lift the hook (not visible),  
located at the bottom of the front side of the cover  
with a flat-head screwdriver.  
3
Pull out the water supply lines g. Disconnect  
all the wire harnesses h. Unscrew the ground  
wire i.  
Removing the Freezer Door  
1
The water supply is connected to the upper  
right part of the rear surface of the  
refrigerator. Remove the clip in the joint area.  
Hold the water supply connection and gently  
push the collet a to detach the water supply  
line as shown.  
NOTE  
• The number of wire harnesses may vary  
depending on the model.  
• Ground wire is only present on some models.  
4
Rotate the hinge lever j counterclockwise.  
Lift the top hinge k free of the hinge lever  
latch l.  
NOTE  
• Disassembling/Assembling the Water Lines  
CAUTION  
• When lifting the hinge free of the latch, be  
careful that the door does not fall forward.  
b Collet c Tube d Insert line e Clip  
5
6
Free the hinge from the water lines and wire  
harnesses and set it aside.  
2
Remove the screws from the water line cover  
f and detach the cover.  
Lift the door from the bottom hinge pin m  
and place it, inside facing up, on a non-  
scratching surface.  
INSTALLATION 15  
4
Place the door, inside facing up, on a non-  
scratching surface.  
Removing the Refrigerator Door  
1
Detach all the wire harnesses a. Unscrew the  
ground wire b.  
Assembling the Refrigerator Door  
1
Place the door onto the bottom hinge pin a.  
2
Rotate the hinge lever c clockwise. Lift the  
top hinge d free of the hinge lever latch e.  
2
Fit the hinge b over the hinge lever latch c  
and slot it into place. Rotate the lever d  
counterclockwise to secure the hinge.  
CAUTION  
• When lifting the hinge free of the latch, be  
careful that the door does not fall forward.  
NOTE  
• Align the refrigerator door with the cabinet to  
help fit the top hinge in place.  
3
Lift the door from the bottom hinge pin f.  
3
Connect all the wire harnesses e. Screw in  
the ground wire f.  
16 INSTALLATION  
4
Push the water supply lines into the hole on  
the top case and pull them through the  
backplate.  
NOTE  
• The number of wire harnesses may vary  
depending on the model.  
• Ground wire is only present on some models.  
Assembling the Freezer Door  
1
Install the freezer door onto the bottom hinge  
pin a.  
NOTE  
• The number of wire harnesses may vary  
depending on the model.  
• Ground wire is only present on some models.  
5
Hold the water supply connection and gently  
push in the collet e to connect the water  
supply lines as shown. Insert the tube at least  
5/8 inch (15 mm) into the connector. Insert  
the clip on the joint to fasten the tubes in  
place.  
2
Fit the hinge b over the hinge lever latch c  
and slot it into place. Rotate the lever d  
clockwise and fasten the hinge.  
NOTE  
• Disassembling/Assembling the Water Lines  
NOTE  
• Align the freezer door with the cabinet to help fit  
the top hinge in place.  
3
Connect all the wire harnesses and the  
ground wire.  
f Collet g Tube h Insert line i Clip  
INSTALLATION 17  
• Gently press the collet and insert the tube until  
only one line shows on the tube.  
Water Pressure  
You will need a cold water supply.  
Water Pressure  
Models with water filter:  
- 20 - 120 psi (138 - 827 kPa)  
Where reverse osmosis water filtration  
system is connected to a cold water supply:  
- 40 - 60 psi minimum to reverse osmosis  
system (2.8 kgf/cm - 4.2 kgf/cm , or less than  
2 - 3 seconds to fill a cup of 7 oz capacity)  
Assembling the Hinge Cover  
Position the hinge cover in its place. Insert and  
tighten the cover screws.  
2
2
If the water pressure from the reverse osmosis  
2
system is less than 20 psi or 138 kPa or 1.4 kgf/cm  
(takes more than 4 seconds to fill a cup of 7 oz or  
198 cc capacity):  
• Check to see if the sediment filter in the reverse  
osmosis system is blocked. Replace the filter if  
necessary.  
• Allow the storage tank on the reverse osmosis  
system to refill after heavy usage.  
Connecting the Water Line  
• If the water pressure remains low, call a  
licensed, qualified plumber.  
Before Beginning  
• All installations must be in accordance with local  
plumbing code requirements.  
This water line installation is not covered by the  
refrigerator warranty. Follow these instructions  
carefully to minimize the risk of expensive water  
damage.  
Supplies Needed  
If necessary, call a qualified plumber to correct  
water hammer before installing the water supply  
line to the refrigerator. Water banging in the pipes  
(water hammer) in residential plumbing can cause  
damage to refrigerator parts and lead to water  
leakage or flooding.  
Copper or PEX Tubing, ¼ in. outer diameter, to  
connect the refrigerator to the water supply. Be  
sure both ends of the tubing are cut square. To  
determine how much tubing you need, measure  
the distance from the water valve on the back of  
the refrigerator to the water supply pipe. Then,  
add 8 feet (2.4 m). Be sure there is sufficient  
extra tubing (about 8 feet [2.4 m] coiled into 3  
turns of about 10 in. [25 cm] diameter) to allow  
the refrigerator to move out from the wall after  
installation.  
• Turn the icemaker OFF if the refrigerator will be  
used before the water line is connected.  
• Do not install the icemaker tubing in areas  
where the ambient temperatures fall below  
freezing.  
Power drill.  
WARNING  
½ in. or adjustable wrench.  
Flat-blade and Phillips screwdrivers.  
• Connect to potable water supply only.  
Two ¼ in. outer diameter compression nuts  
and 2 ferrules (sleeves) to connect the copper  
CAUTION  
• To prevent burns and product damage, only  
connect the refrigerator water line to a cold  
water supply.  
• Wear eye protection during installation to  
prevent injury.  
 
18 INSTALLATION  
tubing to the shutoff valve and the refrigerator  
water valve.  
2
Choose the valve location.  
• Choose a location for the valve that is easily  
accessible. It is best to connect into the side  
of a vertical water pipe. When it is necessary  
to connect into a horizontal water pipe,  
make the connection to the top or side,  
rather than at the bottom, to avoid drawing  
off any sediment from the water pipe.  
• If your existing copper water line has a flared  
fitting at the end, purchase an adapter (available  
at plumbing supply stores) to connect the water  
line to the refrigerator OR cut off the flared  
fitting with a tube cutter and use a compression  
fitting.  
3
Drill the hole for the valve.  
• Drill a ¼ in. hole in the water pipe using a  
sharp bit. Remove any burrs resulting from  
drilling the hole in the pipe. Be careful not  
to allow water to drain into the drill. Failure  
to drill a ¼ in. hole may result in reduced ice  
production or smaller cubes.  
• Shutoff valve to connect to the cold water line.  
The shutoff valve should have a water inlet with  
a minimum inside diameter of 5/32 in. at the  
point of connection to the COLD WATER LINE.  
Saddle-type shutoff valves are included in many  
water supply kits. Before purchasing, make sure  
a saddle-type valve complies with your local  
plumbing codes.  
NOTE  
• The hookup line cannot be white, plastic tubing.  
Licensed plumbers must use only copper tubing  
(NDA tubing #49595 or #49599) or Cross Link  
Polyethylene (PEX) tubing.  
NOTE  
• A self-piercing saddle type water valve should  
not be used.  
4
Fasten the shutoff valve.  
• Fasten the shutoff valve to the cold water  
pipe with the pipe clamp.  
Water Line Installation Instructions  
Install the shutoff valve on the nearest frequently  
used drinking water line.  
NOTE  
• Commonwealth of Massachusetts Plumbing  
Codes 248CMR shall be adhered to. Saddle  
valves are illegal and use is not permitted in  
Massachusetts. Consult with your licensed  
plumber.  
WARNING  
• When using any electrical device (such as a  
power drill) during installation, be sure the  
device is battery-powered, double-insulated or  
grounded in a manner that will prevent the  
hazard of electric shock.  
1
Shut off the main water supply.  
• Turn on the nearest faucet to relieve the  
pressure on the line.  
INSTALLATION 19  
diameter) to allow the refrigerator to move out  
from the wall after installation.  
7
Connect the tubing to the valve.  
• Place the compression nut and ferrule  
(sleeve) for copper tubing onto the end of  
the tubing and connect it to the shutoff  
valve. Make sure the tubing is fully inserted  
into the valve. Tighten the compression nut  
securely.  
a Pipe Clamp  
b Saddle-Type Shutoff Valve  
c Vertical Cold Water Pipe  
5
Tighten the pipe clamp.  
• Tighten the clamp screws until the sealing  
washer begins to swell.  
NOTE  
• Do not over tighten the clamp or you may crush  
the tubing.  
a Saddle-Type Shutoff Valve  
b Compression Nut  
c Packing Nut  
d Outlet Valve  
e Ferrule (sleeve)  
8
Flush out the tubing.  
• Turn the main water supply on and flush  
out the tubing until the water is clear. Shut  
the water off at the water valve after about  
one quart of water has been flushed  
through the tubing.  
a Pipe Clamp  
b Inlet End  
c Clamp Screw  
d Washer  
6
Route the tubing.  
• Route the tubing between the cold water  
line and the refrigerator. Route the tubing  
through a hole drilled in the wall or floor  
(behind the refrigerator or adjacent base  
cabinet) as close to the wall as possible.  
9
Connect the tubing to the refrigerator.  
NOTE  
• Before making the connection to the  
refrigerator, be sure that the refrigerator power  
cord is not plugged into the wall outlet.  
NOTE  
• Remove the flexible plastic cap from the water  
valve.  
• Be sure there is sufficient extra tubing (about 8  
ft. coiled into three turns of about 10 in.  
• Place the compression nut and ferrule (sleeve)  
onto the end of the tubing as shown.  
20 INSTALLATION  
doors do not close easily, adjust the refrigerator’s  
tilt using the instructions below:  
NOTE  
• Insert the end of the copper tubing into the  
connection as far as possible. While holding the  
tubing, tighten the fitting.  
1
Turn the leveling leg to the left to raise that  
side of the refrigerator or to the right to lower  
it. It may take several turns of the leveling leg  
to adjust the tilt of the refrigerator.  
a Tubing Clamp  
b ¼ in. Tubing  
NOTE  
c ¼ in. Compression Nut  
d Ferrule (sleeve)  
• A flare nut wrench works best, but an open-end  
wrench will suffice. Do not over-tighten.  
e Refrigerator Connection  
2
Open both doors and check to make sure that  
they close easily. If the doors do not close  
easily, tilt the refrigerator slightly more to the  
rear by turning both leveling legs to the left. It  
may take several more turns, and be sure to  
turn both leveling legs the same amount.  
10 Turn the water on at the shutoff valve.  
• Tighten any connections that leak.  
CAUTION  
• Check to see if leaks occur at the water line  
connections.  
Door Alignment  
Both the left and right refrigerator doors have an  
adjustable nut, located on the bottom hinge, to  
raise and lower them to align properly.  
• Make sure the house water valve is fully open. If  
it is not open completely, the icemaker and  
dispenser may not work properly.  
If the space between the doors is uneven, follow  
the instructions below to align the doors evenly:  
Use the wrench (included with the owner's  
manual) to turn the nut in the door hinge to adjust  
the height.  
Leveling and Door  
Alignment  
Leveling  
1
Open the door and use the wrench to loosen  
the keeper nut by turning it to the left.  
The refrigerator has two front leveling legs. Adjust  
the legs to alter the tilt from front-to-back or side-  
to side. If the refrigerator seems unsteady, or the  
 
INSTALLATION 21  
Start the Icemaker  
• If the water line is connected, turn icemakers on.  
- To turn icemakers on, refer to Control Panel in  
the Operation section.  
• The icemaker will not begin to operate until it  
reaches its operating temperature of 15 °F (–9  
°C) or below. It will then begin operation  
automatically if the icemaker has been turned  
ON.  
2
3
Use the wrench to adjust the height by  
turning the adjustment hinge pin to the right  
to raise the door or to the left to lower it.  
Use the wrench to fasten the keeper nut by  
turning it to the right.  
CAUTION  
• Do not overtighten the door adjustment screw.  
The hinge pin can be pulled out and the  
adjustable range of height is a maximum of 2 in.  
(5 cm).  
Turning on the Power  
• After installing, plug the refrigerator’s power  
cord into a 3-prong grounded outlet and push  
the refrigerator into the final position.  
CAUTION  
• Connect to a rated power outlet.  
• Have a certified electrician check the wall outlet  
and wiring for proper grounding.  
• Do not damage or cut off the ground terminal of  
the power plug.  
Position the Refrigerator  
• Arrange the coil of tubing so that it does not  
vibrate against the back of the refrigerator or  
against the wall. Push the refrigerator back to  
the wall.  
 
22 OPERATION  
OPERATION  
Before Use  
Checklist  
Clean the refrigerator.  
Clean the refrigerator thoroughly and wipe off all dust that accumulated  
during shipping.  
CAUTION  
• Do not scratch the refrigerator with a sharp object or use a detergent that  
contains alcohol, a flammable liquid or an abrasive when removing any  
tape or adhesive from the refrigerator. Remove adhesive residue by wiping  
it off with your thumb or dish detergent.  
• Do not peel off the model or serial number label or the technical  
information on the rear surface of the refrigerator.  
Open doors and drawers to ventilate the interior.  
The inside of the refrigerator may smell like plastic at first. Remove any  
adhesive tape from inside the refrigerator and open the refrigerator doors  
and drawers for ventilation.  
Connect the power supply.  
Check if the power supply is connected before use.  
Turn off the icemaker.  
Turn off the icemaker if the refrigerator is not yet connected to the water  
supply.  
NOTE  
• The icemaker water valve may buzz if the icemaker is turned on while the  
refrigerator is not connected to the water supply.  
Wait for the refrigerator to cool.  
Allow the refrigerator to run for at least two to three hours before putting  
food in it. Check the flow of cold air in the freezer compartment to ensure  
proper cooling.  
CAUTION  
• Putting food in the refrigerator before it has cooled could cause the food to  
spoil, or a bad odor to remain inside the refrigerator.  
The refrigerator makes a loud noise after initial operation.  
This is normal. The volume will decrease as the temperature decreases.  
   
OPERATION 23  
Control Panel  
Depending on the model, some of the following functions may not be available.  
The actual control panel may differ from model to model.  
Control Panel Features  
Refrigerator Control Panel  
† This feature is only available on some models.  
a Refrigerator  
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F). The  
default refrigerator temperature is 37 °F (3 °C). Press the Refrigerator button repeatedly to select a  
new set temperature from 33 °F to 43 °F (1 °C to 7 °C).  
NOTE  
• To change the temperature mode from °F to °C (or vice versa) press and hold the Refrigerator and  
Freezer buttons simultaneously for approximately five seconds. The temperature indicator on the  
display window switches between Celsius and Fahrenheit.  
• The displayed temperature is the target temperature, and not the actual temperature of the refrigerator.  
The actual refrigerator temperature depends on the food inside the refrigerator.  
   
24 OPERATION  
b Water Filter  
Replace the water filter when the Replace Filter icon turns on. After replacing the water filter, press and  
hold the Water Filter button for three seconds to turn the icon light off. Replace the water filter  
approximately every six months.  
c Freezer  
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F). The default  
freezer temperature is 0 °F (-18 °C). Press the Freezer button repeatedly to select a new set  
temperature from - 7 °F to 5 °F (-23 °C to -15 °C) or - 4 to 4 .  
d Self Care  
UV light is used to keep the water outlet clean. UV clean function runs automatically for 10 minutes  
every hour or can be manually activated at any time.  
Press and hold this button for 3 seconds to activate it manually.  
NOTE  
• During operation, the function stops if the Water button is pressed. It resumes automatically after 1  
hour.  
• The function runs automatically for 10 minutes every hour without requiring you to press the Self Care  
button.  
• UVnano is a compound word derived from the words UV and its unit, a nanometer.  
e Craft Ice  
Press the Craft Ice button repeatedly to toggle between the 3 ICE, 6 ICE and OFF modes.  
After 5 seconds of idle time, the last mode will be saved, and the display will return to normal.  
• To turn off the Craft Ice maker, select the OFF mode.  
• To turn on the Craft Ice maker, select the 3 ICE or 6 ICE mode.  
NOTE  
• For more ice, select the 6 ICE mode. For clearer ice, select the 3 ICE mode.  
f Wi-Fi  
The Wi-Fi button, when used with the LG ThinQ app, allows the refrigerator to connect to a home Wi-Fi  
network. Refer to Smart Functions for information on the initial setup of the application.  
The Wi-Fi indicator shows the status of the refrigerator's network connection. The indicator illuminates  
when the refrigerator is connected to the Wi-Fi network.  
Press and hold the Wi-Fi button for 3 seconds to connect to the network. The indicator blinks while the  
connection is being made and then turns on once the connection is successfully made.  
g Smart Grid  
Press the Smart Grid button to turn the function On/Off. When the function is on, the indicator  
illuminates. The function automatically turns on when the refrigerator is connected to the Wi-Fi  
network. The Smart Grid function is only available if your electric utility company supports the function.  
When the refrigerator is responding to a Demand Response (DR) message from the electric company,  
the Grid On indicator illuminates.  
h Ice Plus  
This function increases both ice making and freezing capabilities.  
• Press the Ice Plus button to illuminate the icon and activate the function for 24 hours. The function  
automatically shuts off after 24 hours.  
• Stop the function manually by pressing the button once more.  
OPERATION 25  
i Ice On/Off  
Press and hold the Ice On/Off button for three seconds to turn the in-door icemaker on/off.  
j Lock  
The lock function disables every other button on the display.  
• When power is initially connected to the refrigerator, the lock function is off.  
• To lock the control panel buttons, press and hold the Lock button until the indicator appears in the  
display and the function is activated.  
• To disable the function, press and hold the Lock button for approximately three seconds.  
NOTE  
Display Mode (For Store Use Only)  
- The Display Mode disables all cooling in the refrigerator and freezer sections to conserve energy while  
on display in a retail store. When activated, OFF is displayed on control panels with LCD displays. On  
simplified control panels, the temperature indicators on the display will blink one row at a time from  
top to bottom.  
- To deactivate/activate:  
With either refrigerator door opened, press the Ice Plus button 3 times consecutively while pressing  
the Refrigerator button. The control panel beeps and the temperature settings display to confirm that  
Display mode is deactivated. Use the same procedure to activate Display Mode.  
Dispenser Control Panel  
Water & Ice Type  
Select the desired dispenser mode from the buttons on the dispenser control panel. From left to right, the  
icons indicate cubed ice a, water b, and crushed ice c. Press the dispenser switch with a glass or other  
container to dispense cubed ice, water or crushed ice.  
NOTE  
• When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a  
button is pressed. Once on, the display remains on for 20 seconds.  
until all the temperature indicators in the  
Sabbath Mode  
refrigerator display turn on.  
This feature is only available on some models.  
• To turn Sabbath mode off manually, press and  
hold the Freezer and Wi-Fi buttons for 3  
Using the Sabbath Mode  
Sabbath mode is used on the Jewish Sabbath and  
Holidays.  
seconds. For some models, press and hold the  
Freezer and Refrigerator buttons for 3 seconds  
until all the temperature indicators in the  
refrigerator display turn off.  
• To turn Sabbath mode on, touch the display to  
activate it, then press and hold the Freezer and  
Wi-Fi buttons for 3 seconds until sb appears in  
the display. For some models, press and hold the  
Freezer and Refrigerator buttons for 3 seconds  
NOTE  
• Sabbath mode automatically turns off after 96  
hours.  
 
26 OPERATION  
• Dispense ice into a glass before filling it with  
water or other beverages. Splashing may occur if  
ice is dispensed into a glass that already  
contains liquid.  
NOTE  
• Once turned on, Sabbath mode is maintained  
even after a power outage.  
• Some dripping may occur after dispensing. Hold  
the cup beneath the dispenser for a few seconds  
after dispensing to catch all of the drops.  
• Selecting Sabbath mode automatically turns off  
the alarm functions.  
• The dispenser and InstaView are disabled in  
Sabbath mode, on applicable models.  
• Keep containers at an appropriate distance from  
the dispensers. Tall, narrow glasses should be  
held far enough from the ice outlet to prevent  
ice from jamming in the ice chute. A container  
with a very small opening should be held as  
close to the dispenser as possible to avoid  
spilling.  
Ice and Water Dispenser  
Before Using the Ice and Water  
Dispenser  
Using the Ice and Water Dispenser  
CAUTION  
• Keep children away from the dispenser. Children  
may play with or damage the controls.  
1
Press the icon for the desired dispenser mode  
a. The LED over the selected icon turns on.  
• Throw away the first bin full of ice (about 140-  
160 cubes) after installation. The first ice and  
water dispensed may include particles or odor  
from the water supply line or the water tank.  
This is also necessary if the refrigerator has not  
been used for a long time.  
• Dispense and throw away 2.5 gallons of water  
(flush for approximately 5 minutes) after  
installation. Do not dispense the entire 2.5 gallon  
amount continuously. Press and release the  
dispenser pad for cycles of 30 seconds ON and  
60 seconds OFF. This is also necessary if the  
refrigerator has not been used for a long time.  
2
Press the dispenser paddle b with a glass or  
other container to dispense cubed ice, water  
or crushed ice.  
• If ice or water dispenses unexpectedly, turn off  
the water supply and contact an LG Electronics  
Customer Information Center.  
• Never use a glass that is exceptionally narrow or  
deep. Ice may jam in the ice passage and  
refrigerator performance may be affected.  
• When dispensing ice from the dispenser, do not  
use a fragile container.  
Cleaning the Dispenser  
• Do not hang on to or place heavy objects on the  
refrigerator’s dispenser.  
Cleaning the Ice and Water Outlet  
Wipe the water outlet a or ice outlet b frequently  
with a clean cloth as it may get dirty easily.  
NOTE  
• The dispenser will not operate when either of  
the refrigerator doors is open.  
• If discolored ice is dispensed, check the water  
filter and water supply. If the problem continues,  
contact an LG Electronics Customer Information  
Center. Do not use the water or ice until the  
problem is corrected.  
 
OPERATION 27  
• Never use thin crystal glasses or containers to  
collect ice. Such containers may chip or break  
resulting in glass fragments in the ice.  
NOTE  
• Lint from a cloth may adhere to the outlets.  
• The UV clean function runs automatically for 10  
minutes every hour to clean the dispenser  
outlet. Press and hold the Self Care button for 3  
seconds to manually activate it.  
To prevent ice cubes from melting and leaking  
from the dispenser, ALWAYS empty the ice bin  
when the icemaker is turned OFF for more than a  
few hours.  
The ice passage may become blocked with frost if  
only crushed ice is used. Remove the frost that  
accumulates by removing the ice bin and clearing  
the passage with a rubber spatula. Dispensing  
cubed ice can also help prevent frost buildup.  
Cleaning the Dispenser Tray  
Wipe the entire area with a damp cloth. The  
dispenser tray may become wet easily due to  
spilled ice or water.  
Detaching/Assembling the In-Door  
Ice Bin  
CAUTION  
• Only qualified service personnel from an LG  
Electronics service center should disassemble or  
repair the icemaker.  
• When handling the ice bin, keep hands away  
from the icemaker tray area to avoid personal  
injury.  
Locking the Ice and Water  
Dispenser  
Press and hold the Lock button for three seconds  
to lock the dispenser and all the control panel  
functions. Follow the same instructions to unlock.  
• Avoid touching the auto shutoff (feeler arm)  
when replacing the ice bin.  
In-Door Ice Bin  
Before Using the In-Door Ice Bin  
The icemaker stops producing ice when the in-  
door ice bin is full. To make room for additional ice,  
empty the ice bin into another location in the  
freezer compartment. During use, the ice may  
stack unevenly in the bin, causing the icemaker to  
misread the number of ice cubes and stop  
producing ice. Shaking the ice bin to level the ice  
within it can reduce this problem.  
CAUTION  
1
To detach, lift the ice storage bin slightly and  
pull it out as shown in the figure.  
• Keep hands and tools out of the in-door ice bin  
and dispenser chute. Failure to do so may result  
in damage or personal injury.  
• When handling the ice bin, keep hands away  
from the icemaker tray area to avoid personal  
injury.  
• Storing cans or other items in the ice bin will  
damage the icemaker.  
 
28 OPERATION  
• It takes about 12 to 24 hours for a newly  
installed refrigerator to begin making ice.  
• Ice-making stops when the in-door ice bin is full.  
When full, the in-door ice bin holds  
approximately 6 to 8 (12-16 oz.) glasses of ice.  
• Foreign substances or frost on the ice-detecting  
sensor can interrupt ice production. Make sure  
the sensor area is clean at all times for proper  
operation.  
• To increase ice production, use the Ice Plus  
function. The function increases both ice making  
and freezing capabilities.  
NOTE  
• Use both hands to remove the ice bin to avoid  
dropping it.  
In-Door Icemaker  
2
To assemble, carefully insert the in-door ice  
bin, slanting the top slightly to fit it under the  
icemaker.  
a Auto Shutoff (feeler arm)  
Before Using the Freezer Icemaker  
This feature is only available on some models.  
The feature may vary depending on model  
purchased.  
NOTE  
• Throw away the first bin full of ice after  
installation. This is also necessary if the  
refrigerator has not been used for a long time.  
Automatic Icemaker  
• The icemaker begins producing ice  
approximately 48 hours after the appliance is  
initially installed.  
WARNING  
• DO NOT place fingers in the automatic icemaker  
when the refrigerator is plugged in.  
• The sound of ice dropping into the ice bin is  
normal.  
• Avoid contact with any moving parts of the  
ejector mechanism or with the heater that  
releases the ice cubes.  
• If the ice bin is completely filled with ice, ice  
production will stop.  
• The amount and shape of ice may vary according  
to the environment (ambient temperature  
around the appliance, frequency of the door  
being opened, amount of food stored in the  
appliance, water pressure, etc.).  
Before Using the In-Door Icemaker  
NOTE  
• In the event of a power outage, throw away the  
ice stored in the ice bin.  
• Ice is made in the automatic in-door icemaker  
and sent to the dispenser. The icemaker  
produces 70 - 182 cubes in a 24-hour period,  
depending on freezer compartment  
temperature, room temperature, number of  
door openings and other operating conditions.  
 
OPERATION 29  
• The ice bin stores 20 - 30 pieces of round ice.  
TM  
Freezer Icemaker (Craft Ice  
)
This feature is only available on some models.  
Turning the Icemaker On/Off  
To turn icemakers On/Off, refer to Control Panel in  
the Operation section.  
Normal Sounds You May Hear  
• Keeping the power turned on to the icemaker  
before the water line is connected can damage  
the icemaker.  
a Feeler Arm  
• You will hear the sound of ice dropping into the  
bin and water running in the pipes as the  
icemaker refills.  
CAUTION  
• Do not insert round ice into the in-door ice bin,  
as it can damage the ice and water dispenser.  
• The icemaker water valve buzzes as the  
icemakers fill with water. If the icemakers are  
turned on, they will buzz even if they have not  
yet been hooked up to water.  
NOTE  
To stop the buzzing:  
• The icemaker begins producing ice  
approximately 48 hours after the appliance is  
initially installed. The first batches of ice may not  
be round and clear.  
- Turn icemakers off by refering to Control Panel  
in the Operation section.  
• Following installation or water filter  
replacement, the first few batches of ice may be  
semicircular or contain air bubbles.  
Preparing for Vacation  
Turn icemakers off and shut off the water supply  
to the refrigerator.  
• If the water pressure is less than 20 psi (138 kPa)  
or a reverse osmosis system is used, the shape  
of the ice may vary.  
To turn the icemakers off, refer to Control Panel in  
the Operation section.  
• The ice may look cloudy depending on the water  
quality in the installation location and the  
operating conditions.  
NOTE  
• The ice bin should be emptied any time  
icemakers are turned Off.  
• Throw away any shards of ice you may find in the  
ice bin, as they may stick to the ice stored in the  
ice bin.  
If the ambient temperature will drop below  
freezing, have a qualified technician drain the  
water supply system to prevent serious property  
damage due to flooding caused by ruptured water  
lines or connections.  
• After a short term power outage, it will take  
longer to make the first batch of ice, and the ice  
may not be round. If the power will be out for a  
longer period, throw away the ice stored in the  
ice bin.  
• The Craft Ice icemaker produces 1 batch of  
round ice (3 pieces) at a time.  
Storing Food  
• In 3 ICE mode, the Craft Ice icemaker produces  
1 batch of round ice (3 pieces) about every 24  
hours. In 6 ICE mode, the Craft Ice icemaker  
produces 2 batches of round ice (6 pieces total)  
in the same period.  
NOTE  
• If you are leaving home for a short period, like a  
short vacation, the refrigerator should be left on.  
Refrigerated foods that are able to be frozen will  
stay preserved longer if stored in the freezer.  
• For more ice, select the 6 ICE mode. For clearer  
ice, select the 3 ICE mode.  
• The time needed to make ice may vary according  
to operating conditions.  
 
30 OPERATION  
• If you are leaving the refrigerator turned off for  
an extended period, remove all food and unplug  
the power cord. Clean the interior, and leave the  
door open to prevent fungi from growing in the  
refrigerator.  
• Vegetables with skins (carrots, peppers)  
- Place in plastic bags or plastic container and  
store in crisper.  
• Fish  
- Freeze fresh fish and shellfish if they are not  
being eaten the same day purchased. Eating  
fresh fish and shellfish the same day  
purchased is recommended.  
• If doors are opened or closed too often, warm  
air may penetrate the refrigerator and raise its  
temperature. This can increase the running costs  
of the unit.  
• Leftovers  
- Cover leftovers with plastic wrap or aluminum  
foil, or store in plastic containers with tight  
lids.  
Food Storage Tips  
Wrap or store food in the refrigerator in airtight  
and moisture-proof material unless otherwise  
noted. This prevents food odor and taste transfer  
throughout the refrigerator. For dated products,  
check date code to ensure freshness.  
NOTE  
• Do not store food with high moisture content  
towards the top of the refrigerator. The moisture  
could come into direct contact with the cold air  
and freeze.  
CAUTION  
• Do not overfill or pack items too tightly into door  
bins. Doing so may cause damage to the bin or  
personal injury if items are removed with  
excessive force.  
• Wash food before storing it in the refrigerator.  
Vegetables should be washed, and food  
packaging should be wiped down to prevent  
adjacent foods from being contaminated.  
• Do not store glass containers in the freezer.  
Contents may expand when frozen, break the  
container and cause injury.  
• If the refrigerator is kept in a hot and humid  
place, frequent opening of the door or storing a  
lot of vegetables in the refrigerator may cause  
condensation to form. Wipe off the  
condensation with a clean cloth or a paper towel.  
How to Store Food  
• Butter or Margarine  
- Keep opened butter in covered dish or closed  
compartment. When storing an extra supply,  
wrap in freezer packaging and freeze.  
Storing Frozen Food  
Check a freezer guide or a reliable cookbook for  
further information about preparing food for  
freezing or food storage times.  
• Cheese  
- Store in original wrapping until used. Once  
opened, rewrap tightly in plastic wrap or  
aluminum foil.  
Freezing  
Your freezer will not quick-freeze a large quantity  
of food. Do not put more unfrozen food into the  
freezer than will freeze within 24 hours (no more  
than 2 to 3 pounds of food per cubic foot of freezer  
space). Leave enough space in the freezer for air to  
circulate around packages. Be careful to leave  
enough room at the front so the door can close  
tightly.  
• Milk  
- Wipe milk cartons. For coldest milk, place  
containers on an interior shelf.  
• Eggs  
- Store in original carton on interior shelf, not on  
door shelf.  
• Fruit  
Storage times will vary according to the quality  
and type of food, the type of packaging or wrap  
used (how airtight and moisture-proof) and the  
storage temperature. Ice crystals inside a sealed  
package are normal. This simply means that  
moisture in the food and air inside the package  
have condensed, creating ice crystals.  
- Do not wash or hull fruit until it is ready to be  
used. Sort and keep fruit in original container  
in a crisper, or store in completely closed  
paper bag on refrigerator shelf.  
• Leafy Vegetables  
- Remove store wrapping, trim or tear off  
bruised and discolored areas, wash in cold  
water, and drain. Place in plastic bag or plastic  
container and store in crisper.  
OPERATION 31  
2
To assemble drawers, slightly tilt up the front,  
insert into the frame and push back into  
place.  
NOTE  
• Allow hot foods to cool at room temperature for  
30 minutes, and then package and freeze.  
Cooling hot foods before freezing saves energy.  
CAUTION  
• Use both hands to remove and assemble  
drawers. The compartment is heavy when filled  
with food and may cause injury if dropped.  
Packaging  
Successful freezing depends on correct packaging.  
When you close and seal the package, it must not  
allow air or moisture in or out. If it does, you could  
have food odor and taste transfer throughout the  
refrigerator and could also dry out frozen food.  
• Open refrigerator doors fully when removing or  
assembling drawers.  
• You will see the water tank while removing the  
Fresh Zone drawer. Do not remove the water  
tank or water leakage may occur. The water tank  
is not a removable part.  
Packaging Recommendations  
• Rigid plastic containers with tight-fitting lids  
• Straight-sided canning/freezing jars  
• Heavy-duty aluminum foil  
• Plastic-coated paper  
• Non-permeable plastic wraps  
• Specified freezer-grade self-sealing plastic bags  
Follow package or container instructions for  
proper freezing methods.  
Do not use  
• Bread wrappers  
a Water tank (Type A)  
• Non-polyethylene plastic containers  
• Containers without tight lids  
• Wax paper or wax-coated freezer wrap  
• Thin, semi-permeable wrap  
b Water tank (Type B)  
Refrigerator Shelves  
The shelves in the refrigerator are adjustable to  
meet individual storage needs.  
Drawers  
Adjusting the shelves to fit items of different  
heights will make finding the exact item you want  
easier.  
Removing/Assembling Drawers  
1
To remove drawers, pull them out to full  
extension, lift the front, and pull straight out.  
Detaching/Assembling Shelves  
CAUTION  
• Do not clean glass shelves with warm water  
while they are cold. Shelves may break if  
exposed to sudden temperature changes or  
impact.  
1
Use safety gloves. To disassemble, remove all  
items from the shelf. Supporting the shelf  
from underneath, lift the back of the shelf and  
slide the shelf forward slightly to disengage  
the back stop a.  
NOTE  
• When removing or installing the drawer, lift the  
cover to help remove or insert the drawer.  
   
32 OPERATION  
4
To assemble, tilt one side of the shelf up and  
align the shelf with the shelf guides at the  
desired height. The back stop on the shelf  
should be facing down. Slide the shelf in until  
the back stop falls into place.  
CAUTION  
• Make sure that shelves are level from one side to  
the other. Failure to do so may result in the shelf  
falling or spilled food.  
2
Tilt one side of the shelf up slightly.  
InstaView  
This feature is only available on some models.  
InstaView Door-in-Door  
Knock twice on the glass to turn the LED light  
inside the InstaView on or off. The LED light turns  
off automatically after 10 seconds.  
3
Make sure the door is open as far as possible  
before pulling the shelf forward to remove it.  
If needed, have an assistant to fully open the  
door while you pull out the shelf.  
NOTE  
• The LED light does not turn on if either door is  
open.  
• The InstaView function will not activate for two  
seconds after closing the door.  
CAUTION  
• Be careful not to damage the door with the shelf.  
• The InstaView function is disabled when the ice  
dispenser is in use.  
Door-in-Door  
This feature is only available on some models.  
The Door-in-Door compartment allows for easy  
access to commonly used food items.  
   
OPERATION 33  
Door-in-Door Compartment  
To access the Door-in-Door compartment, pull the  
lever at the bottom of the door upwards until the  
Door-in-Door opens.  
Door Bins  
Detaching/Assembling Door Bins  
The door bins are removable for easy cleaning and  
adjustment.  
1
To remove the bin, simply lift the bin up and  
pull straight out.  
2
To assemble the bin, slide it in above the  
desired support and push down until it snaps  
into place.  
CAUTION  
• Regularly detach and wash the storage bins and  
shelves; they can become easily contaminated  
by food.  
• Do not apply excessive force while detaching or  
assembling the storage bins.  
• Do not use the dishwasher to clean the storage  
bins and shelves.  
 
34 SMART FUNCTIONS  
SMART FUNCTIONS  
Before Using LG ThinQ Application  
LG ThinQ Application  
This feature is only available on models with Wi-Fi.  
1
2
3
Use a smartphone to check the strength of  
the wireless router (Wi-Fi network) near the  
appliance.  
The LG ThinQ application allows you to  
communicate with the appliance using a  
smartphone.  
• If the distance between the appliance and  
the wireless router is too far, the signal  
becomes weak. It may take a long time to  
register or fail to install the application.  
LG ThinQ Application Features  
Smart Learner  
- Provides a more personalized experience  
based on an analysis of your usage patterns.  
Turn off the Mobile data or Cellular Data on  
your smartphone.  
Smart Sabbath  
- Activates or deactivates the Sabbath mode and  
sets the schedule for the mode activation.  
Energy Monitoring  
- This feature keeps track of the refrigerator’s  
power consumption and the number of door  
openings.  
Connect your smartphone to the wireless  
router.  
Remote Control  
- Controls the refrigerator temperature, air filter  
and Ice Plus from the smartphone app.  
Push Messages  
- If the door remains open for more than ten  
minutes, you will receive a push message.  
When Ice Plus is finished, you will receive a  
push message.  
NOTE  
• To verify the Wi-Fi connection, check that the Wi-  
Fi indicator on the control panel is lit.  
TM  
Smart Diagnosis  
- This function provides useful information for  
diagnosing and solving issues with the  
appliance based on the pattern of use.  
• The appliance supports 2.4 GHz Wi-Fi networks  
only. To check your network frequency, contact  
your Internet service provider or refer to your  
wireless router manual.  
Settings  
LG ThinQ is not responsible for any network  
connection problems or any faults, malfunctions,  
or errors caused by network connection.  
- Allows you to set various options on the  
refrigerator and in the application.  
† This feature is only available on some models.  
• The surrounding wireless environment can  
make the wireless network service run slowly.  
• If the appliance is having trouble connecting to  
the Wi-Fi network, it may be too far from the  
router. Purchase a Wi-Fi repeater (range  
NOTE  
• If you change your wireless router, Internet  
service provider, or password, delete the  
registered appliance from the LG ThinQ  
application and register it again.  
extender) to improve the Wi-Fi signal strength.  
• The network connection may not work properly  
depending on the Internet service provider.  
• This information is current at the time of  
publication. The application is subject to change  
for product improvement purposes without  
notice to users.  
• The Wi-Fi may not connect or the connection  
may be interrupted because of the home  
network environment.  
• If the appliance cannot be registered due to  
problems with the wireless signal transmission,  
     
SMART FUNCTIONS 35  
unplug the appliance and wait about a minute  
before trying again.  
Output Power < 30 dBm  
(Max)  
• If the firewall on your wireless router is enabled,  
disable the firewall or add an exception to it.  
• The wireless network name (SSID) should be a  
combination of English letters and numbers. (Do  
not use special characters.)  
FCC Notice  
The following notice covers the transmitter  
module contained in this product.  
• Smartphone user interface (UI) may vary  
depending on the mobile operating system (OS)  
and the manufacturer.  
This equipment has been tested and found to  
comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits  
are designed to provide reasonable protection  
against harmful interference in a residential  
installation. This equipment generates, uses, and  
can radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interference to  
radio communications. However, there is no  
guarantee that interference will not occur in a  
particular installation. If this equipment does  
cause harmful interference to radio or television  
reception, which can be determined by turning the  
equipment off and on, the user is encouraged to  
try to correct the interference by one or more of  
the following measures:  
• If the security protocol of the router is set to  
WEP, network setup may fail. Change the  
security protocol (WPA2 is recommended), and  
register the product again.  
Installing the LG ThinQ Application  
Search for the LG ThinQ application from the  
Google Play Store or Apple App Store on a  
smartphone. Follow instructions to download and  
install the application.  
• Reorient or relocate the receiving antenna.  
Connecting to Wi-Fi  
• Increase the separation between the equipment  
and the receiver.  
The Wi-Fi button, when used with the LG ThinQ  
application, allows the appliance to connect to a  
home Wi-Fi network. The Wi-Fi indicator shows the  
status of the appliance’s network connection. The  
Wi-Fi indicator illuminates when the appliance is  
connected to the Wi-Fi network.  
• Connect the equipment into an outlet on a  
circuit different from that to which the receiver is  
connected.  
• Consult the dealer or an experienced radio/TV  
technician for help.  
Initial Appliance Registration  
This device complies with part 15 of the FCC Rules.  
Operation is subject to the following two  
conditions:  
Run the LG ThinQ application and follow the  
instructions in the application to register the  
appliance.  
(1) This device may not cause harmful interference  
and  
Re-registering the Appliance or Registering  
Another User  
Press and hold the Wi-Fi button for 3 seconds to  
temporarily turn it off. Run the LG ThinQ  
application and follow the instructions in the  
application to register the appliance.  
(2) This device must accept any interference  
received, including interference that may cause  
undesired operation.  
Any changes or modifications in construction of  
this device which are not expressly approved by  
the party responsible for compliance could void  
the user’s authority to operate the equipment.  
NOTE  
• To disable the Wi-Fi function, press and hold the  
Wi-Fi button for 3 seconds. The Wi-Fi indicator  
will be turned off.  
FCC RF Radiation Exposure  
Statement  
This equipment complies with FCC radiation  
exposure limits set forth for an uncontrolled  
environment. This transmitter must not be co-  
located or operating in conjunction with any other  
antenna or transmitter.  
Wireless LAN Module Specifications  
Frequency  
Range  
2412 - 2462 MHz  
36 SMART FUNCTIONS  
This equipment should be installed and operated  
with a minimum distance of 20 cm (7.8 inches)  
between the antenna and your body. Users must  
follow the specific operating instructions for  
satisfying RF exposure compliance.  
Smart Grid Function  
When the refrigerator operates in Smart Grid  
mode, the Smart Refrigerator function can control  
energy usage or delay the operation of some  
functions to save energy during peak usage  
periods.  
• You can override the Smart Grid function any  
time (using the Smart Grid button or  
application).  
Industry Canada Statement  
This device contains licence-exempt transmitter(s)/  
receiver(s) that comply with Innovation, Science  
and Economic Development Canada’s licence-  
exempt RSS(s). Operation is subject to the  
following two conditions:  
• To use the Smart Grid function, you need to  
register your application with your electric utility  
company, provided that your electric utility  
company supports the function. In other words,  
the Smart Grid function will not be available if  
your electric utility company does not support  
the function or does not have the capability to  
support the function.  
(1) This device may not cause interference.  
(2) This device must accept any interference,  
including interference that may cause undesired  
operation of the device.  
Smart Grid Application Features  
• Smart Saving_Demand Response  
IC Radiation Exposure Statement  
This equipment complies with IC radiation  
exposure limits set forth for an uncontrolled  
environment.  
- You can lower energy usage based on Demand  
Response (DR) signals from the utility  
company. If the refrigerator is operating in  
Smart Saving mode according to the DR signal,  
you can see a pop up.  
This equipment should be installed and operated  
with a minimum distance of 20 cm (7.8 inches)  
between the antenna and your body.  
• Seasonal Energy Savings  
- Lower energy usage based on time period.  
NOTE  
• THE MANUFACTURER IS NOT RESPONSIBLE FOR  
ANY RADIO OR TV INTERFERENCE CAUSED BY  
UNAUTHORIZED MODIFICATIONS TO THIS  
EQUIPMENT. SUCH MODIFICATIONS COULD  
VOID THE USER’S AUTHORITY TO OPERATE THE  
EQUIPMENT.  
Using the Smart Grid Function  
This feature responds to notification events from  
your utility company to run high energy  
consuming tasks during off-peak periods when  
demand is lower. These notification events are  
known as Demand Response signals.  
If the refrigerator receives a Demand Response  
signal from the utility company, the refrigerator  
will turn on the Grid LED on the refrigerator  
display and control its power consumption  
according to the signal. The refrigerator will  
respond to the signals received from the utility  
company as long as product performance is  
maintained.  
Open Source Software Notice  
Information  
To obtain the source code under GPL, LGPL, MPL,  
and other open source licenses that have the  
obligations to disclose source code, that is  
contained in this product, and to access all  
referred license terms, copyright notices and other  
relevant documents please visit https://  
opensource.lge.com.  
If the refrigerator receives a Demand Response  
signal, the refrigerator will operate in Delay  
Appliance Load (DAL) or Temporary Appliance  
Load Reduction (TALR) mode.  
LG Electronics will also provide open source code  
to you on CD-ROM for a charge covering the cost  
of performing such distribution (such as the cost of  
media, shipping, and handling) upon email  
request to [email protected].  
Delay Appliance Load (DAL)  
The refrigerator responds to a DAL signal by  
providing a moderate load reduction for the  
duration of the delay period.  
This offer is valid to anyone in receipt of this  
information for a period of three years after our  
last shipment of this product.  
 
SMART FUNCTIONS 37  
This mode controls functions that consume a lot of  
energy such as adjusting the cooling system,  
running the defrost cycle, and making ice.  
• Energy Monitoring  
- Get door open event  
- Get energy consumption  
• When the refrigerator operates in DAL mode,  
the Grid LED is illuminated on the refrigerator  
display.  
• Delay Defrost Capability  
- Insert a delay defrost schedule event  
- Update a delay defrost schedule event  
- Delete a delay defrost schedule event  
- Get the delay defrost schedule  
• DAL mode is automatically deactivated after the  
period stipulated by the DAL signal (max. 4  
hours) or when you override the Smart Grid  
function.  
Temporary Appliance Load Reduction  
(TALR)  
The refrigerator responds to a TALR signal by  
aggressively reducing the load for a short time  
period, typically 10 minutes. This mode reduces  
energy consumption by stopping the compressor  
and controlling the functions that consume a lot of  
energy such as the defrost cycle and fan.  
TM  
Smart Diagnosis Feature  
This feature is only available on models with the c  
or d logo.  
Use this feature to help you diagnose and solve  
problems with your appliance.  
• When the refrigerator operates in TALR mode,  
the Grid LED is illuminated on the refrigerator  
display.  
NOTE  
• For reasons not attributable to LGE’s negligence,  
the service may not operate due to external  
factors such as, but not limited to, Wi-Fi  
unavailability, Wi-Fi disconnection, local app  
store policy, or app unavailability.  
• TALR mode is automatically deactivated after the  
received duration (max. 10 minutes), or when  
you override the Smart Grid function. The mode  
is immediately deactivated and the refrigerator  
returns to its normal state when the door is  
opened or closed, or the dispenser is used.  
• The feature may be subject to change without  
prior notice and may have a different form  
depending on where you are located.  
Override Smart Grid Mode  
To ignore the Demand Response signal from the  
utility company and override the Smart Grid  
function, push the Smart Grid button while the  
refrigerator is in Smart Grid mode.  
Using LG ThinQ to Diagnose Issues  
If you experience a problem with your Wi-Fi  
equipped appliance, it can transmit  
troubleshooting data to a smartphone using the  
LG ThinQ application.  
When you override the Smart Grid function, the  
refrigerator ignores the Demand Response signal  
and is no longer controlled by the utility company  
until the next Demand Response signal is sent. You  
can also override the Smart Grid function using the  
smart phone app.  
• Launch the LG ThinQ application and select the  
Smart Diagnosis feature in the menu. Follow  
the instructions provided in the LG ThinQ  
application.  
LG Open API  
You can manage Smart Grid features for the LG  
Smart Refrigerator.  
Using Audible Diagnosis to  
Diagnose Issues  
Follow the instructions below to use the audible  
diagnosis method.  
Please check the detailed specifications on the  
notice page on us.smartthinq.com.  
• Launch the LG ThinQ application and select the  
Smart Diagnosis feature in the menu. Follow  
the instructions for audible diagnosis provided  
in the LG ThinQ application.  
API List  
• Demand Response  
- Send demand response signal  
• Power Saving  
1
Open the right refrigerator door.  
- Set saving mode  
- Get schedule of DR/Delay Defrost  
 
38 SMART FUNCTIONS  
2
Hold the Lock button for three seconds.  
• If the display has been locked for over five  
minutes, you must deactivate the lock and  
then reactivate it.  
3
Hold the mouthpiece of your phone in front of  
the speaker that is located on the right hinge  
of the refrigerator door.  
4
Press and hold the Freezer button for three  
seconds while continuing to hold your phone  
to the speaker.  
5
6
After you hear three beeps, release the  
Freezer button.  
Keep the phone in place until the tone  
transmission has finished. The display will  
count down the time. Once the countdown is  
over and the tones have stopped, the  
diagnosis will be displayed in the application.  
NOTE  
• For best results, do not move the phone while  
the tones are being transmitted.  
MAINTENANCE 39  
MAINTENANCE  
To help remove odors, wash the inside of the  
Cleaning  
refrigerator with a mixture of baking soda and  
warm water. Mix 2 tablespoons of baking soda to 1  
quart of water (26 g soda to 1 liter water.) Be sure  
the baking soda is completely dissolved so it does  
not scratch the surfaces of the refrigerator.  
WARNING  
• Use non-flammable cleaner. Failure to do so can  
result in fire, explosion, or death.  
CAUTION  
Door Liners and Gaskets  
• Do not use an abrasive cloth or sponge when  
cleaning the interior and exterior of the  
refrigerator.  
Use a clean sponge or soft cloth and a mild  
detergent in warm water. Do not use cleaning  
waxes, concentrated detergents, bleaches, or  
cleaners containing petroleum on plastic  
refrigerator parts.  
• Do not place your hand on the bottom surface of  
the refrigerator when opening and closing the  
doors.  
Plastic Parts (Covers and Panels)  
General Cleaning Tips  
• Both the refrigerator and freezer sections  
defrost automatically; however, clean both  
sections once a month to prevent odors.  
Use a clean sponge or soft cloth and a mild  
detergent in warm water. Do not use glass  
cleaners, abrasive cleansers, or flammable fluids.  
These can scratch or damage the material.  
• Wipe up spills immediately.  
• Unplug the refrigerator or disconnect power  
before cleaning.  
Condenser Coils  
Use a vacuum cleaner with a brush or crevice  
attachment to clean the condenser cover and  
vents. Do not remove the panel covering the  
condenser coil area.  
• Remove all removable parts, such as shelves.  
• Use a clean sponge or soft cloth and a mild  
detergent in warm water. Do not use abrasive or  
harsh cleaners.  
• Hand wash, rinse and dry all surfaces  
thoroughly.  
Exterior  
For products with black stainless steel exterior,  
spray glass cleaner on a clean microfiber cloth and  
rub in direction of grain. Do not spray glass  
cleaner directly at the display panel. Do not use  
harsh or abrasive cleaners.  
For products with a standard stainless steel  
exterior, use a damp microfiber cloth and rub in  
the direction of the grain. Dry with a paper towel  
to avoid streaks. For stubborn stains and  
fingerprints, use a few drops of liquid dish soap in  
water, and rinse with hot water before drying. Do  
not use abrasive or harsh cleaners.  
Air Filter  
Reusing the Air Filter  
You can remove the odors absorbed by the air  
filter and reuse the filter.  
1
To remove the air filter, pull out the upper  
fridge drawer.  
Inside Walls  
• Allow freezer to warm up so the cloth will not  
stick.  
     
40 MAINTENANCE  
Water Filter  
Before Replacing the Water Filter  
WARNING  
• To reduce the risk associated with choking, do  
not allow children under 3 years of age to have  
access to small parts during the installation of  
this product.  
• To reduce the risk associated with the ingestion  
of contaminants, do not use with water that is  
microbiologically unsafe or of unknown quality  
without adequate disinfection before or after the  
system. Systems certified for cyst reduction may  
be used on disinfected water that may contain  
filterable cysts.  
2
3
Unscrew the screw at the air filter.  
• Use of unauthorized water filters may result in  
product malfunction, water leakage or water  
quality issues, which will not be covered under  
the product warranty.  
Press on the hooks at the air filter and then  
take it out.  
CAUTION  
• Read and follow Use Instructions before  
installation and use of this system.  
• Installation and use MUST comply with all state  
and local plumbing codes.  
• Do not install if water pressure exceeds 120 psi  
(827 kPa). If your water pressure exceeds 80 psi,  
you must install a pressure limiting valve.  
Contact a plumber if uncertain how to check  
your water pressure.  
4
Leave the filter in the sun to dry or use a hair  
dryer.  
• Do not install where water hammer conditions  
may occur. If water hammer conditions exist you  
must install a water hammer arrester. Contact a  
plumbing professional if you are uncertain how  
to check for this condition.  
• To increase deodorizing performance, a  
natural palm wood material is attached to  
the filter. If residue falls off, it will not harm  
you and can be wiped off easily with a towel  
or cloth.  
• Do not install on hot water supply lines. The  
maximum operating water temperature of this  
filter system is 100 °F (37.8 °C).  
• Protect filter from freezing. Drain filter when  
temperatures drop below 40 °F (4.4 °C).  
• The disposable filter cartridge MUST be replaced  
every 6 months, at the rated capacity or if a  
noticeable reduction in flow rate occurs.  
• To protect it from freezing, remove filter  
cartridge when temperatures are expected to  
drop below 33° F.  
• Do not install systems in areas where ambient  
temperatures may go above 110° F (43.3° C).  
• Where a backflow prevention device is installed  
on a water system, a device for controlling  
pressure due to thermal expansion must be  
installed.  
 
MAINTENANCE 41  
• Ensure all tubing and fittings are secure and free  
from leaks.  
water filter upright, once it is removed, to  
prevent any remaining water from spilling out of  
the water filter.  
Replacing the Water Filter  
• Replace the water filter:  
- Approximately every six months.  
- When the Water Filter LED turns on.  
- When the water dispenser output decreases.  
• To purchase a replacement water filter:  
- Visit your local dealer or distributor  
- Search using "water filter" on lg.com  
4
Replace with a new water filter.  
- Use replacement cartridge: LT1000P,  
LT1000PC, LT1000PCS or ADQ747935**  
• Take the new water filter out of its packing  
and remove the protective cover from the o-  
rings. With the water filter tabs in the  
horizontal position, push the new water  
filter into the manifold hole and turn it  
clockwise until it stops.  
1
If the top shelf, located below the water filter,  
is in the highest position, it will need to be  
removed prior to replacing the water filter.  
• To remove any shelf, tilt the one side of the  
shelf and lift it. Pull the shelf out.  
5
6
Close the water filter cover. The cover will click  
when closed correctly.  
2
3
Pinch the sides to open the water filter cover.  
After the water filter is replaced, dispense 2.5  
gallons of water (flush for approximately 5  
minutes) to remove trapped air and  
contaminants from the system.  
Pull the water filter downward and turn it  
counterclockwise before pulling it out.  
• Make sure to rotate the filter down  
completely before pulling it out of the  
manifold hole.  
NOTE  
• Do not dispense the entire 2.5 gallon amount  
continuously. Press and release the dispenser  
pad for cycles of 30 seconds ON and 60 seconds  
OFF.  
NOTE  
• Replacing the water filter causes a small amount  
of water (around 1 oz. or 25 cc) to drain.  
• Wrap a cloth around the front end of the water  
filter cover to collect any leaking water. Hold the  
42 MAINTENANCE  
7
After changing the filter, press and hold the  
Water Filter button for three seconds to reset  
the indicator light.  
CAUTION  
• LG strongly recommends that you use LG-  
authorized water filters to prevent water quality  
issues, water leakage and appliance  
malfunction.  
• For further assistance, call:  
- 1-800-243-0000 (USA)  
- 1-888-542-2623 (Canada)  
MAINTENANCE 43  
Performance Data Sheet  
Model: LT1000P, LT1000PC, LT1000PCS  
NSF System Trade Name Code: MDJ64844601  
The concentration of the indicated substances in water entering the system was reduced to a  
concentration less than or equal to the permissible limit for water leaving the system as specified in NSF/  
ANSI Standard 42, Standard 53 and Standard 401.  
System tested and certified by NSF International against NSF/ANSI Standard 42, Standard 53 and  
Standard 401 for the reduction of substances listed below.  
Max  
Average  
Average  
Influent  
Challeng  
e
Permissible  
Product  
Water  
NSF  
Reduction  
Requireme  
nts  
NSF Specified  
Challenge  
Concentration  
Avg %  
Reductio  
n
Product  
Water  
Substance  
Reduction  
Concentrati  
on  
Concentrati  
on  
Chlorine Taste  
and Odor  
2.0 μg/L  
2.0 μg/L± 10%  
>97.5%  
99.80%  
0.050 μg/L  
N/A  
2 50.00%  
Nominal  
12,000,00 At least 10,000  
24,000 pts/  
ml  
N/A  
2 85.00%  
Particulate Class 0 pts/mL  
I, , 2 0.5 to < 1.0  
μm  
particles/mL  
7
8
Asbestos  
180 MFL  
>99.00%  
< 1 MFL  
N/A  
2 99.00%  
10 to 10 MFL;  
fibers greater  
than 10 μg/Lin  
length  
Atrazine  
Benzene  
Carbofuran  
Lindane  
8.5 μg/L  
15.0 μg/L  
74.0 μg/L  
1.9 μg/L  
9.0 μg/L ± 10%  
15.0 μg/L ± 10%  
80.0 μg/L ± 10%  
2.0 μg/L ± 10%  
>94.10%  
>96.60%  
98.30%  
0.500 μg/L  
0.510 μg/L  
1.258 μg/L  
0.019 μg/L  
0.460 μg/L  
3.0 μg/L  
5.0 μg/L  
40 μg/L  
0.2 μg/L  
75.0 μg/L  
NA  
NA  
NA  
NA  
NA  
>99.00%  
>99.80%  
P-  
230.0 μg/  
L
225.0 μg/L ±  
10%  
Dichlorobenzen  
e
2,4-D  
210.0 μg/  
210.0 μg/L ±  
>99.90%  
99.60%  
>99.70%  
91.00%  
92.5%  
0.210 μg/L  
0.560 μg/L  
<0.500 μg/L  
0.531 μg/L  
0.420 μg/L  
10 cysts/L  
10.80 ng/L  
70.0 μg/L  
10.0 μg/L  
10.0 μg/L  
2.0 μg/L  
2.0 μg/L  
N/A  
NA  
NA  
NA  
NA  
NA  
L
10%  
Lead pH @6.5  
Lead pH @8.5  
140.0 μg/  
L
150.0 μg/L ±  
10%  
150.0 μg/  
L
150.0 μg/L ±  
10%  
Mercury @  
pH6.5  
5.9 μg/L  
6.0 μg/L ± 10%  
Mercury @  
pH8.5  
5.6 μg/L  
6.0 μg/L ± 10%  
Cyst*  
100,000  
cysts/L  
Minimum  
50,000 cysts/L  
>99.99%  
> 95.50%  
2 99.95%  
Atenolol  
240 ng/L  
200 ± 40% ng/L  
30 ng/L  
NA  
44 MAINTENANCE  
Max  
Permissible  
Product  
Water  
Concentrati  
on  
Average  
Product  
Water  
Concentrati  
on  
Average  
NSF  
Reduction  
Requireme  
nts  
NSF Specified  
Challenge  
Concentration  
Avg %  
Reductio  
n
Substance  
Reduction  
Influent  
Challeng  
e
Carbamazepine  
DEET  
1600 ng/L 1400 ± 40% ng/L 98.40%  
1600 ng/L 1400 ± 40% ng/L 97.10%  
25.60 ng/L  
46.40 ng/L  
5.44 ng/L  
5.44 ng/L  
10.40 ng/L  
22.00 ng/L  
5.46 ng/L  
4.68 ng/L  
22.00 ng/L  
46.40 ng/L  
200 ng/L  
200 ng/L  
20 ng/L  
20 ng/L  
30 ng/L  
60 ng/L  
20 ng/L  
20 ng/L  
300 ng/L  
200 ng/L  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
Trimethoprim  
Linuron  
170 ng/L  
160 ng/L  
200 ng/L  
400 ng/L  
140 ng/L  
120 ng/L  
140 ± 40% ng/L  
140 ± 40% ng/L  
200 ± 40% ng/L  
400 ± 40% ng/L  
140 ± 40% ng/L  
140 ± 40% ng/L  
>96.80%  
>96.60%  
>94.80%  
>94.50%  
>96.10%  
>96.10%  
Phenytoin  
Ibuprofen  
Naproxen  
Estrone  
Bisphenol A  
Nonyl Phenol  
2000 ng/L 2000 ± 40% ng/L >98.90%  
1600 ng/L 1400 ± 40% ng/L >97.10%  
* Based on the use of Cryptosporidium parvum oocysts.  
Guidelines for Application / Water Supply Parameters  
0.5 gpm (1.9 lpm)  
Service Flow  
Water Supply  
Water Pressure  
Water Temperature  
Capacity  
Community or Private Well - Potable Water  
20 – 120 psi (138 – 827 kPa)  
33 °F – 100 °F (0.6 °C – 37.8°C)  
200 gallons (757 liters)  
It is essential that the manufacturer’s recommended installation, maintenance and filter replacement  
requirements be carried out for the product to perform as advertised.  
NOTE  
• While the testing was performed under standard laboratory conditions, actual performance may vary.  
For replacement filters, visit your local dealer or distributor or search under "water filters" on the lg.com  
website.  
For further assistance, contact the LG Electronics Customer Information Center.  
USA: 1-800-243-0000  
Canada: 1-888-542-2623  
Replacement Cartridge: LT1000P, LT1000PC, LT1000PCS or ADQ747935**  
LG is a trademark of LG Corp.  
NSF is a trademark of NSF International.  
Manufactured by LG Electronics, INC:  
170, Sungsanpaechoungro, Seongsan-gu, Gyeongsangnam-do, THE REPUBLIC OF KOREA  
TROUBLESHOOTING 45  
TROUBLESHOOTING  
FAQs  
Frequently Asked Questions  
Q:  
What are the best temperature settings for my refrigerator and freezer?  
A:  
The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the  
freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired  
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream  
should be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to  
Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings  
in the display change.  
Q:  
How do I set the refrigerator and freezer temperatures?  
A:  
Continually press the Refrigerator or Freezer button on the control panel until the desired  
temperature appears. The numbers will cycle from highest to lowest and then return to the highest  
again with continuous pressing.  
Q:  
Why do I hear a buzzing noise from my refrigerator periodically?  
A:  
This may happen if you do not have a water source attached to your refrigerator and the icemaker is  
turned on. If you do not have a water source attached to the back of the refrigerator you should turn  
the icemaker off.  
Q:  
Why does the icemaker tray look crooked?  
A:  
This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt.  
The change in position is to assist in the freezing process.  
Q:  
My refrigerator is powered on and the controls are working, but it’s not cooling and the display  
shows “OFF” (see below). What is wrong?  
A:  
The refrigerator is in Display Mode. The Display Mode disables all cooling in the refrigerator and  
freezer sections to conserve energy while on display in a retail store. When activated, OFF is displayed  
on the control panel and the display remains on for 20 seconds. With either refrigerator door opened,  
press the Ice Plus button 3 times consecutively while pressing the Refrigerator button. The control  
panel beeps and the temperature settings display to confirm that Display Mode is deactivated. Use  
the same procedure to activate Display Mode.  
TM  
Q:  
How do I change the Craft Ice settings?  
A:  
Press the Craft Ice button repeatedly to scroll through the 3 ICE, 6 ICE and OFF modes. For clearer  
ice, select the 3 ICE mode. For more ice, select the 6 ICE mode.  
   
46 TROUBLESHOOTING  
Before Calling for Service  
Review this section before calling for service; doing so will save you both time and money.  
Cooling  
Problem  
Possible Cause & Solution  
Refrigerator is not  
cooling or has no  
power.  
A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is  
connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit  
breaker has tripped.  
• Check the main electrical box and replace the fuse or reset the circuit breaker. Do not  
increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified  
electrician.  
• Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.  
The refrigerator control is set to OFF (some models).  
• Turn the control ON. Refer to the Setting the Controls section for proper temperature  
settings.  
Refrigerator is set to Demo Mode.  
• Demo Mode allows the lights and control display to work normally while disabling cooling,  
to save energy while the refrigerator is on the showroom floor. See the FAQs section of  
this manual for instructions on how to disable Demo Mode.  
Refrigerator is in the defrost cycle.  
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30  
minutes and confirm the proper temperature has been restored once the defrost cycle has  
completed.  
Refrigerator was recently installed.  
• It may take up to 24 hours for each compartment to reach the desired temperature.  
Refrigerator was recently relocated.  
• If the refrigerator was stored for a long period of time or moved on its side, it is necessary  
for the refrigerator to stand upright for 24 hours before connecting it to power.  
Cooling system runs  
too much.  
Refrigerator is replacing an older model.  
• Modern refrigerators require more operating time but use less energy due to more  
efficient technology.  
Refrigerator was recently plugged in or power restored.  
• The refrigerator will take up to 24 hours to cool completely.  
The door is opened often or a large amount of food / hot food was added.  
• Adding food and opening the door warms the refrigerator, requiring the compressor to  
run longer in order to cool the refrigerator back down. In order to conserve energy, try to  
get everything you need out of the refrigerator at once, keep food organized so it is easy  
to find, and close the door as soon as the food is removed. (Refer to the Food Storage  
Guide.)  
Doors are not closed completely.  
• Firmly push the doors shut. If they will not shut all the way, the "Doors will not close  
correctly or pop open" section in Troubleshooting.  
Refrigerator is installed in a hot location.  
• The compressor will run longer under warm conditions. At normal room temperatures (70  
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer  
conditions, expect it to run even more often. The refrigerator should not be operated  
above 110 °F (43 °C).  
 
TROUBLESHOOTING 47  
Problem  
Possible Cause & Solution  
Condenser / back cover is clogged.  
Cooling system runs  
too much.  
• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not  
remove the panel covering the condenser coil area.  
Interior moisture  
buildup.  
Doors are opened often or for long periods of time.  
• When the doors are opened often or for long periods of time, warm, humid air enters the  
compartment. This raises the temperature and moisture level within the compartment. To  
lessen the effect, reduce the frequency and duration of door openings.  
Doors are not closed correctly.  
• See the "Doors will not close correctly or pop open" section.  
Weather is humid.  
• Humid weather allows additional moisture to enter the compartments when the doors are  
opened leading to condensation or frost. Maintaining a reasonable level of humidity in the  
home will help to control the amount of moisture that can enter the compartments.  
Defrost cycle recently completed.  
• During the defrost cycle, the temperature of each compartment may rise slightly and  
condensation may form on the back wall. Wait 30 minutes and confirm that the proper  
temperature has been restored once the defrost cycle has completed.  
Food is not packaged correctly.  
• Food stored uncovered or unwrapped, and damp containers can lead to moisture  
accumulation within each compartment. Wipe all containers dry and store food in sealed  
packaging to prevent condensation and frost.  
Food is freezing in  
the refrigerator  
compartment.  
Food with high water content was placed near an air vent.  
• Rearrange items with high water content away from air vents.  
Refrigerator temperature control is set incorrectly.  
• If the temperature is too cold, adjust the control one increment at a time and wait for the  
temperature to stabilize. Refer to the Control Panel section for more information.  
Refrigerator is installed in a cold location.  
• When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the  
refrigerator compartment. The refrigerator should not be operated in temperature below  
55 °F (13 °C).  
Refrigerator or  
Freezer section is too  
cold.  
Incorrect temperature control settings.  
• If the temperature is too cold, adjust the control one increment at a time and wait for the  
temperature to stabilize. Refer to the Control Panel for more information.  
Frost or ice crystals  
form on frozen food  
(inside of sealed  
package).  
Condensation from food with a high water content has frozen inside of the food  
package.  
• This is normal for food items with a high water content.  
Food has been left in the freezer for a long period of time.  
• Do not store food items with high water content in the freezer for a long period of time.  
Frost or ice crystals  
form on frozen food  
(outside of package).  
Door is opened frequently or for long periods of time.  
• When the doors are opened often or for long periods of time, warm, humid air enters the  
compartment. This raises the temperature and moisture level within the compartment.  
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the  
frequency and duration of door openings.  
Door is not closing properly.  
• Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.  
Refrigerator or  
Freezer section is too  
warm.  
Refrigerator was recently installed.  
• It may take up to 24 hours for each compartment to reach the desired temperature.  
48 TROUBLESHOOTING  
Problem  
Possible Cause & Solution  
Refrigerator or  
The air vents are blocked. Cold air circulates from the freezer to the fresh food section  
Freezer section is too and back again through air vents in the wall dividing the two sections.  
warm.  
• Locate air vents by using your hand to sense airflow and move all packages that block  
vents and restrict airflow. Rearrange items to allow air to flow throughout the  
compartment.  
Doors are opened often or for long periods of time.  
• When the doors are opened often or for long periods of time, warm, humid air enters the  
compartment. This raises the temperature and moisture level within the compartment. To  
lessen the effect, reduce the frequency and duration of door openings.  
Unit is installed in a hot location.  
• The refrigerator should not be operated in temperatures above 110 °F (43 °C).  
A large amount of food or hot food was added to either compartment.  
• Adding food warms the compartment requiring the cooling system to run. Allowing hot  
food to cool to room temperature before putting it in the refrigerator will reduce this  
effect.  
Doors are not closed correctly.  
• See the "Doors will not close correctly or pop open" section in the Troubleshooting.  
Temperature control is not set correctly.  
• If the temperature is too warm, adjust the control one increment at a time and wait for the  
temperature to stabilize.  
Defrost cycle has recently completed.  
• During the defrost cycle, the temperature of each compartment may rise slightly and  
condensation may form on the back wall. Wait 30 minutes and confirm the proper  
temperature has been restored once the defrost cycle has completed.  
Craft Ice  
Problem  
Possible Cause & Solution  
Icemaker is not  
making ice.  
Refrigerator was recently installed or icemaker recently connected.  
• The icemaker begins producing ice approximately 48 hours after the appliance is initially  
installed. The first batches of ice may not be round and clear.  
Icemaker is not  
making enough ice.  
In 3 ICE mode, the Craft Ice icemaker produces 1 batch of round ice about every 24  
hours.  
• For more ice, select the 6 ICE mode which produces 2 batches every 24 hours.  
Ice  
Problem  
Possible Cause & Solution  
Icemaker is not  
making enough ice.  
Demand exceeds ice production capacity.  
• Refer to the Automatic Icemaker section for ice production capacity to check the amount  
of ice produced in a 24 hour period.  
House water supply is not connected, valve is not turned on fully, or valve is clogged.  
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water  
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.  
TROUBLESHOOTING 49  
Problem  
Possible Cause & Solution  
Water filter has been exhausted.  
• Replacing the water filter is recommended:  
Icemaker is not  
making enough ice.  
-
-
-
-
Approximately every six months.  
When the water filter indicator turns on.  
When the water dispenser output decreases.  
When the ice cubes are smaller than normal.  
Low house water supply pressure.  
• The water pressure must be between 20 and 120 psi (138 and 827 kPa) on models without  
a water filter and between 40 and 120 psi (276 and 827 kPa) on models with a water filter.  
If the problem persists, it may be necessary to contact a plumber.  
Reverse osmosis filtration system is used.  
• Reverse osmosis filtration systems can reduce the water pressure below the minimum  
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)  
Tubing connecting refrigerator to house supply valve is kinked.  
• The tubing can kink when the refrigerator is moved during installation or cleaning  
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to  
prevent future kinks.  
Doors are opened often or for long periods of time.  
• If the doors of the unit are opened often, ambient air will warm the refrigerator which will  
prevent the unit from maintaining the set temperature. Lowering the refrigerator  
temperature can help, as well as not opening the doors as frequently.  
Doors are not closed completely.  
• If the doors are not properly closed, ice production will be affected. See the "Doors will not  
close correctly or pop open" section in Parts & Features Troubleshooting for more  
information.  
The temperature setting for the freezer is too warm.  
• The recommended temperature for the freezer compartment for normal ice production is  
0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.  
Icemaker is not  
making ice  
Refrigerator was recently installed or icemaker recently connected.  
• It may take up to 24 hours for each compartment to reach the desired temperature and  
for the icemaker to begin making ice.  
Icemaker is not turned on.  
• Locate the icemaker ON/OFF and confirm that it is turned on.  
The ice detecting sensor is obstructed.  
• Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make  
sure that the sensor area is clean at all times for proper operation.  
The refrigerator is not connected to a water supply or the supply shutoff valve is not  
turned on.  
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open.  
Icemaker shutoff (arm or sensor) obstructed.  
• If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely.  
If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is  
a clear path between the two sensors.  
Reverse osmosis water filtration system is connected to your cold water supply.  
• Reverse osmosis filtration systems can reduce the water pressure below the minimum  
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)  
50 TROUBLESHOOTING  
Problem  
Possible Cause & Solution  
Ice has bad taste or  
odor.  
Water supply contains minerals such as sulfur.  
• A water filter may need to be installed to eliminate taste and odor problems. NOTE: In  
some cases, a filter may not help. It may not be possible to remove all minerals/odor/taste  
in all water supplies.  
Icemaker was recently installed.  
• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale  
taste. Throw away old ice and make a new supply.  
The food has not been stored properly in either compartment.  
• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.  
The interior of the refrigerator needs to be cleaned.  
• See the Maintenance section for more information.  
The ice storage bin needs to be cleaned.  
• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry  
before reinstalling it.  
Icemaker is making  
too much ice.  
Icemaker shutoff (arm/ sensor) is obstructed.  
• Empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the  
arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor,  
make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait  
24 hours to confirm proper operation.  
Ice is not dispensing. Unable to hear the sound of ice coming out?  
• In the control panel, select the modes for cubed ice and crushed ice alternately to dispense  
the ice.  
Doors are not closed completely.  
• Ice will not dispense if any of the refrigerator doors are left open.  
Infrequent use of the dispenser.  
• Infrequent use of the ice dispenser will cause the cubes to stick together over time, which  
will prevent them from properly dispensing. Check the ice bin for ice cubes clumping/  
sticking together. If they are, break up the ice cubes to allow for proper operation.  
The delivery chute is clogged with frost or ice fragments.  
• Eliminate the frost or ice fragments by removing the ice bin and clearing the chute with a  
plastic utensil. Dispensing cubed ice can also help prevent frost or ice fragment buildup.  
The dispenser display is locked.  
• Press and hold the Lock button for three seconds to unlock the control panel and  
dispenser.  
Ice bin is empty.  
• It may take up to 24 hours for each compartment to reach the desired temperature and  
for the icemaker to begin making ice. Make sure that the shutoff (arm/sensor) is not  
obstructed. Once the ice supply in the bin has been completely exhausted, it may take up  
to 90 minutes before additional ice is available, and approximately 24 hours to completely  
refill the bin.  
TROUBLESHOOTING 51  
Water  
Problem  
Possible Cause & Solution  
Water filter has been exhausted.  
• Replacing the water filter is recommended:  
Water is dispensing  
slowly.  
-
-
-
-
Approximately every six months.  
When the water filter indicator turns on.  
When the water dispenser output decreases.  
When the ice cubes are smaller than normal.  
Reverse osmosis filtration system is used.  
• Reverse osmosis filtration systems can reduce the water pressure below the minimum  
amount and result in icemaker issues. If the problem persists, it may be necessary to  
contact a plumber.  
Low house water supply pressure.  
• The water pressure must be between 20 and 120 psi on models without a water filter and  
between 40 and 120 psi on models with a water filter. If the problem persists, it may be  
necessary to contact a plumber.  
Water is not  
dispensing.  
New installation or water line recently connected.  
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air  
and contaminants from the system. Do not dispense the entire 2.5 gallon amount  
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60  
seconds OFF.  
The dispenser panel is locked.  
• Press and hold the Lock button for three seconds to unlock the control panel and  
dispenser.  
The dispenser is not set for water dispensing.  
• The dispenser can be set for ice or water. Make certain that the control panel is set for the  
proper operation. Press the Water button on the control panel to dispense water.  
Refrigerator or freezer doors are not closed properly.  
• Water will not dispense if any of the refrigerator doors are left open.  
Water filter has been recently removed or replaced.  
• After the water filter is replaced, dispense 2.5 gallons of water (flush for approximately five  
minutes) to remove trapped air and contaminants from the system. Do not dispense the  
entire 2.5 gallon amount continuously. Depress and release the dispenser pad for cycles of  
30 seconds ON and 60 seconds OFF.  
Tubing connecting refrigerator to house supply valve is kinked.  
• The tubing can kink when the refrigerator is moved during installation or cleaning.  
Resulting in reduced water flow. Straighten or repair the water supply line and arrange it  
to prevent future kinks.  
The house water supply is not connected, the valve is not turned on fully, or the valve is  
clogged.  
• Connect the refrigerator to the water supply and turn the water shutoff valve fully open. If  
the problem persists, it may be necessary to contact a plumber.  
Dispensing warm  
water.  
Refrigerator was recently installed.  
• Allow 24 hours after installation for the water storage tank to cool completely.  
The water dispenser has been used recently and the storage tank was exhausted.  
• Depending on your specific model, the water storage capacity will range from  
approximately 20 to 30 oz.  
52 TROUBLESHOOTING  
Problem  
Possible Cause & Solution  
Dispensing warm  
water.  
Dispenser has not been used for several hours.  
• If the dispenser has not been used for several hours, the first glass dispensed may be  
warm. Discard the first 10oz.  
Refrigerator is connected to the hot water supply.  
• Make sure that the refrigerator is connected to a cold water pipe.  
WARNING: Connecting the refrigerator to a hot water line may damage the  
icemaker.  
Water has bad taste  
or odor.  
Water supply contains minerals such as sulfur.  
• A water filter may need to be installed to eliminate taste and odor problems.  
Water filter has been exhausted.  
• Replacing the water filter is recommended:  
-
-
-
-
Approximately every six months.  
When the water filter indicator turns on.  
When the water dispenser output decreases.  
When the ice cubes are smaller than normal.  
Refrigerator was recently installed.  
• Dispense 2.5 gallons of water (flush for approximately 5 minutes) to remove trapped air  
and contaminants from the system. Do not dispense the entire 2.5 gallon amount  
continuously. Depress and release the dispenser pad for cycles of 30 seconds ON and 60  
seconds OFF.  
Parts & Features  
Problem  
Possible Cause & Solution  
Doors will not close  
correctly or pop  
open.  
Food packages are blocking the door open.  
• Rearrange food containers to clear the door and door shelves.  
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of position.  
• Push bins all the way in and put crisper cover, pans, shelves and baskets into their correct  
positions. See the Operation section for more information.  
The doors were removed during product installation and not properly replaced.  
• Remove and replace the doors according to the Removing and Replacing Refrigerator  
Handles and Doors section.  
Refrigerator is not leveled properly.  
• See Door Alignment in the Refrigeration Installation section to level refrigerator.  
Doors are difficult to The gaskets are dirty or sticky.  
open.  
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or  
kitchen wax on the gaskets after cleaning.  
Door was recently closed.  
• When you open the door, warmer air enters the refrigerator. As the warm air cools, it can  
create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to  
equalize, then see if it opens more easily.  
Refrigerator wobbles Leveling legs are not adjusted properly.  
or seems unstable  
• Refer to the Leveling and Door Alignment section.  
Floor is not level.  
• It may be necessary to add shims under the leveling legs or rollers to complete installation.  
TROUBLESHOOTING 53  
Problem  
Possible Cause & Solution  
Lights do not work.  
LED interior lighting failure.  
• The refrigerator compartment lamp is LED interior lighting, and service should be  
performed by a qualified technician.  
Refrigerator has an  
unusual odor.  
The Air Filter may need to be set to the MAX setting or replaced.  
• Set the Air Filter to the MAX setting. If the odor does not go away within 24 hours, the filter  
may need to be replaced. See the Replacing the Air Filter section for replacement  
instructions.  
The interior of the  
refrigerator is  
covered with dust or  
soot.  
The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.  
• Make sure that the refrigerator is not located near a fire source, such as a fireplace,  
chimney or candle.  
Noises  
Problem  
Clicking  
Possible Cause & Solution  
The defrost control will click when the automatic defrost cycle begins and ends. The  
thermostat control (or refrigerator control on some models) will also click when cycling  
on and off.  
• Normal Operation  
Rattling  
Rattling noises may come from the flow of refrigerant, the water line on the back of  
the unit, or items stored on top of or around the refrigerator.  
• Normal Operation  
Refrigerator is not resting solidly on the floor.  
• Floor is weak or uneven or leveling legs need to be adjusted. See the Leveling and Door  
Alignment section.  
Refrigerator with linear compressor was jarred while running.  
• Normal Operation  
Whooshing  
Evaporator fan motor is circulating air through the refrigerator and freezer  
compartments.  
• Normal Operation  
Air is being forced over the condenser by the condenser fan.  
• Normal Operation  
Gurgling  
Popping  
Sizzling  
Refrigerant flowing through the cooling system.  
• Normal Operation  
Contraction and expansion of the inside walls due to changes in temperature.  
• Normal Operation  
Water dripping on the defrost heater during a defrost cycle.  
• Normal Operation  
Vibrating  
If the side or back of the refrigerator is touching a cabinet or wall, some of the normal  
vibrations may make an audible sound.  
• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall  
or cabinet.  
Dripping  
Water running into the drain pan during the defrost cycle.  
• Normal Operation  
54 TROUBLESHOOTING  
Problem  
Possible Cause & Solution  
Pulsating or high-  
pitched sound  
Your refrigerator is designed to run more efficiently to keep your food items at the  
desired temperature. The high efficiency compressor may cause your new refrigerator  
to run longer than your old one, but it is still more energy efficient than previous  
models. While the refrigerator is running, it is normal to hear a pulsating or high-  
pitched sound.  
• Normal Operation  
Wi-Fi  
Problem  
Possible Cause & Solution  
Trouble connecting  
appliance and  
smartphone to Wi- Fi  
network  
The password for the Wi-Fi network was entered incorrectly.  
• Delete your home Wi-Fi network and begin the registration process again.  
• If you are connecting to an iPhone, the password to connect to the module in the  
refrigerator is the last 4 characters of the network name, repeated twice.  
Mobile data for your smartphone is turned on.  
• Turn off the Mobile data on your smartphone before registering the appliance.  
The wireless network name (SSID) is set incorrectly.  
• The wireless network name (SSID) should be a combination of English letters and  
numbers. (Do not use special characters.)  
The router frequency is not 2.4 GHz.  
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and  
connect the appliance to the wireless router. To check the router frequency, check with  
your Internet service provider or the router manufacturer.  
The distance between the appliance and the router is too far.  
• If the appliance is too far from the router, the signal may be weak and the connection may  
not be configured correctly. Move the router closer to the appliance or purchase and  
install a Wi-Fi repeater.  
LIMITED WARRANTY 55  
LIMITED WARRANTY  
USA  
TERMS AND CONDITIONS  
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT  
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION  
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND  
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING  
DISPUTES” BELOW.  
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and  
proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.  
This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only  
when purchased lawfully and used within the United States including U.S. Territories.  
WARRANTY PERIOD  
Sealed System  
(Condenser, Dryer,  
Connecting Tube and  
Evaporator)  
Refrigerator/Freezer  
Compressor  
One (1) year from the  
date of original retail  
purchase  
Five (5) years from the  
date of original retail  
purchase  
Five (5) years from the  
date of original retail  
purchase  
Linear / Inverter  
Compressor Only : Parts  
Only for years 6-10 from  
the date of original retail  
purchase (Consumer will  
be charged for labor.)  
Parts and Labor (internal/ Parts and Labor  
functional parts only)  
Parts and Labor  
• Replacement Products and parts are warranted for the remaining portion of the original warranty period  
or ninety (90) days, whichever is greater.  
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory  
remanufactured.  
• Replaced Product or part(s) will be the property of LG.  
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain  
warranty service under this limited warranty.  
• Warranty start date will be ninety (90) days from manufacture date absent valid proof of purchase.  
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF  
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN  
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES  
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,  
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST  
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF  
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER  
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE  
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.  
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL  
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE  
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU  
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.  
THIS LIMITED WARRANTY DOES NOT COVER:  
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct  
unauthorized repairs.  
   
56 LIMITED WARRANTY  
• Damage or failure of the Product to perform during power failures and interrupted or inadequate  
electrical service.  
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted  
drain lines, inadequate or interrupted water supply or inadequate supply of air.  
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or  
contrary to the Product owner’s manual.  
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts  
of nature, or any other causes beyond the control of LG.  
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is  
used for other than the intended purpose, or any water leakage where the Product was not properly  
installed.  
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.  
• Damage or failure of the Product caused by transportation, storage, and/or handling, including  
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is  
reported within one (1) week of delivery.  
• Damage or missing items to any display, open box, or discounted Product.  
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.  
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.  
• Increases in utility costs and additional utility expenses.  
• Any noises associated with normal operation.  
• Products used for other than normal and proper household use (e.g., commercial or industrial use,  
offices, and recreational facilities or vehicles) or contrary to the Product owner’s manual.  
• Costs associated with removal and reinstallation of the Product for repairs.  
• Replacement of light bulbs, filters, or any consumable parts.  
• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed  
in accordance with the Product owner’s manual.  
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or  
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or  
maintenance includes installation or maintenance contrary to the Product owner’s manual.  
• Damage or failure of the Product caused by the use of parts, components, accessories (e.g., water filters,  
etc.), consumable cleaning products, any other products, or services that are not authorized by LG.  
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under  
this limited warranty.  
The cost of repair or replacement under these excluded circumstances shall be borne by You.  
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION  
Call 1-800-243-0000 and select the appropriate option from the menu.  
Or visit our website at http://www.lg.com  
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC  
PROCEDURE FOR RESOLVING DISPUTES:  
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED  
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND  
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH  
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.  
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its  
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,  
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include  
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,  
LIMITED WARRANTY 57  
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or  
relating in any way to the sale, condition or performance of the product or this Limited Warranty.  
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify  
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG  
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.  
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The  
notice must provide your name, address, and telephone number; identify the product that is the subject of  
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to  
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.  
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during  
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us  
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute  
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or  
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you  
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of  
arbitration, either party may bring an individual action in small claims court, but that small claims court  
action may not be brought on a class or representative basis.  
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written  
demand for arbitration. The arbitration will be administered by the American Arbitration Association  
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that  
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the  
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner  
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,  
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a  
conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will  
govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on  
the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,  
except that issues relating to the scope and enforceability of the arbitration provision and to the  
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this  
provision.  
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any  
disputes between us except to the extent that such law is preempted by or inconsistent with applicable  
federal law.  
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand  
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000  
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as  
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any  
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the  
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering  
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the  
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator  
can award them to the same extent that a court would. If the arbitrator finds either the substance of your  
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by  
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will  
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously  
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise  
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails  
in the arbitration.  
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration  
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic  
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the  
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a  
location within the federal judicial district in which you reside unless we both agree to another location or  
we agree to a telephonic arbitration.  
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can  
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no  
58 LIMITED WARRANTY  
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by  
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-  
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;  
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)  
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://  
Number”).  
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail  
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.  
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any  
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and  
do not opt out, then you accept all terms and conditions of the arbitration provision described above.  
LIMITED WARRANTY 59  
Canada  
TERMS AND CONDITIONS  
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT  
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,  
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER  
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS  
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”  
BELOW.  
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and  
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its  
option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This  
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product  
distributed, purchased from an authorized retailer and used within Canada, as determined at the sole  
discretion of LGECI.  
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will  
begin sixty (60) days from the date of manufacture)  
Sealed System (Condenser, Dryer, Connecting  
Tube and Evaporator)  
Linear / Inverter  
Compressor  
Refrigerator  
One (1) year from the  
date of original retail  
purchase  
One (1) year from the  
date of original retail  
purchase  
Seven (7) years from the  
date of original retail  
purchase  
Ten (10) years from the  
date of original retail  
purchase  
Parts and Labor (internal/ Parts and Labor  
functional parts only)  
Parts only (Consumer will Part only (Consumer will  
be charged for labor) be charged for labor)  
• Replacement products and parts are warranted for the remaining portion of the original warranty period  
or ninety (90) days, whichever is greater.  
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory  
remanufactured, all at the sole discretion of LGECI.  
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain  
warranty service under this Limited Warranty.  
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS  
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES  
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT  
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A  
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT  
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR  
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR  
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER  
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE  
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR  
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS  
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING  
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR  
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT  
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.  
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from  
province to province depending on applicable provincial laws. Any term of this Limited Warranty that  
negates or varies any implied condition or warranty under provincial law is severable where it conflicts  
with such provincial law without affecting the remainder of this warranty’s terms.  
 
60 LIMITED WARRANTY  
THIS LIMITED WARRANTY DOES NOT COVER:  
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or  
plumbing; or iii) correct unauthorized repairs or installations of the Product;  
• Damage or failure of the Product to perform during power failures and interrupted or inadequate  
electrical service;  
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,  
inadequate or interrupted water supply or inadequate supply of air;  
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the  
instructions outlined in the Product’s owner’s manual;  
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts  
of God, or any other causes beyond the control of LGECI or the manufacturer;  
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the  
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper  
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s  
manual;.  
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other  
than the intended household purpose/use of the Product, or damage or failure resulting from any water  
leakage due to improper installation of the Product;  
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;  
• Damage or failure caused by use that is other than normal household use, including, without limitation,  
commercial or industrial use, including use in commercial offices or recreational facilities, or as  
otherwise outlined in the Product’s owner’s manual;  
• Damage or failure caused by the use of any accessories, components or cleaning products, including,  
without limitation, water filters, that are not approved/authorized by LGECI;  
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating  
range or due to excessive sediment in the water supply;  
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other  
damage to the finish of the Product, unless such damage results from defects in materials or  
workmanship and is reported to LGECI within one (1) week of delivery of the Products;  
• Damage or missing items to any display, open box, refurbished or discounted Product;  
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;  
• Products with original serial numbers that have been removed, altered or cannot be readily determined  
at the discretion of LGECI;  
• Increases in utility costs and additional utility expenses in any way associated with the Product;  
• Any noises associated with normal operation of the Product;  
• Replacement of light bulbs, filters, fuses or any other consumable parts;  
• Replacement of any part that was not originally included with the Product;  
• Costs associated with removal and/or reinstallation of the Product for repairs; and  
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts  
covered under this Limited Warranty.  
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150  
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product  
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility  
to bring the Product, at your sole expense, to the ASC for in-warranty repair.  
All costs and expenses associated with the above excluded circumstances, listed under the heading,  
This Limited Warranty Does Not Cover, shall be borne by the consumer.  
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:  
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu,  
or visit our website at http://www.lg.com  
LIMITED WARRANTY 61  
PROCEDURE FOR RESOLVING DISPUTES:  
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING  
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH  
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED  
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING  
OR PARTICIPATE IN A CLASS ACTION.  
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its  
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,  
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include  
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,  
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or  
relating in any way to the sale, condition or performance of the product or this Limited Warranty.  
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify  
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal  
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG  
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must  
provide your name, address, and telephone number; identify the product that is the subject of the claim;  
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the  
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding  
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the  
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG  
will not be disclosed to the arbitrator until the arbitrator determines the dispute.  
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during  
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims  
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided  
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the  
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the  
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be  
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More  
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at  
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or  
representative action. Instead of arbitration, either party may bring an individual action in small claims  
court, but that small claims court action may not be brought on a class or representative basis except to  
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to  
the claims at issue between you and LG.  
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written  
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and  
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial  
commercial arbitration law and rules of the province or territory of your residence. You must also send a  
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20  
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable  
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s  
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues  
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute  
are for the court to decide. The arbitrator is bound by the terms of this provision.  
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty  
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent  
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,  
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the  
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or  
controversy between you and LG.  
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand  
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in  
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.  
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any  
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you  
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by  
62 LIMITED WARRANTY  
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding  
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an  
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the  
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose  
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the  
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously  
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as  
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if  
LG prevails in the arbitration.  
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration  
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic  
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim  
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-  
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location  
available within the province or territory in which you reside unless you and LG both agree to another  
location or agree to a telephonic arbitration.  
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)  
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent  
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited  
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived  
any provision or part of this Limited Warranty.  
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can  
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no  
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by  
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-  
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;  
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)  
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://  
Number”).  
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this  
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted  
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted  
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the  
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the  
claim, action, dispute or controversy between you and LG.  
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail  
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.  
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any  
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and  
do not opt out, then you accept all terms and conditions of the arbitration provision described above.  
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty  
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited  
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over  
the EULA.  
Memo 63  
LG Customer Information Center  
For inquiries or comments,  
visit www.lg.com or call:  
U.S.A.  
1-800-243-0000  
1-888-542-2623  
CANADA  
Register your product Online!  

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