Maintenance and Service Guide
HP EliteBook x360 1040 G5 Notebook PC
IMPORTANT! This document is intended for
HP authorized service providers only.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii
iv
Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identification ......................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Lights ..................................................................................................................................................................... 8
Speakers and fingerprint reader ........................................................................................................................ 9
3 Illustrated parts catalog ........................................................................................................................................................................ 13
4 Removal and replacement procedures preliminary requirements ................................................................................................ 21
Service considerations .......................................................................................................................................................... 21
Cables and connectors ..................................................................................................................................... 22
Drive handling .................................................................................................................................................... 22
Electrostatic discharge damage .......................................................................................................................................... 23
5 Removal and replacement procedures .............................................................................................................................................. 26
Solid-state drive ................................................................................................................................................ 30
v
WWAN module ................................................................................................................................................... 31
Speakers ............................................................................................................................................................. 33
Fingerprint reader module cable .................................................................................................................... 34
NFC module ........................................................................................................................................................ 37
TouchPad ............................................................................................................................................................ 39
Audio jack board ................................................................................................................................................ 39
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 50
Using Computer Setup .......................................................................................................................................................... 50
Starting Computer Setup ................................................................................................................................. 50
Restoring factory settings in Computer Setup ............................................................................................. 51
Updating the BIOS ............................................................................................................................................. 52
TPM BIOS settings (select products only) .......................................................................................................................... 53
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 55
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 56
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ................................................... 56
8 Backing up, restoring, and recovering ................................................................................................................................................. 58
Backing up information and creating recovery media ..................................................................................................... 59
Restoring and recovery ......................................................................................................................................................... 60
vi
9 Specifications .......................................................................................................................................................................................... 61
Computer specifications ........................................................................................................................................................ 61
10 Power cord set requirements ............................................................................................................................................................ 62
Requirements for all countries ............................................................................................................................................ 62
Requirements for specific countries and regions ............................................................................................................. 63
11 Statement of memory volatility ........................................................................................................................................................ 65
Nonvolatile memory usage .................................................................................................................................................. 67
Using HP Sure Start (select models only) .......................................................................................................................... 70
12 Recycling ............................................................................................................................................................................................... 71
Index ............................................................................................................................................................................................................. 72
vii
viii
1 Product description
Category
Description
Product Name
Processors
HP EliteBook x360 1040 G5 Notebook PC (model number TBD; CTO model number TBD)
●
●
●
●
Intel® Core™ i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad-core processor (2400-MHz, 8.0 MB L3
cache, 15-W)
Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad-core processor (2400-MHz, 8.0 MB L3 cache,
15-W)
Intel Core i5-8350U 1.70-GHz (turbo up to 3.60-GHz) quad-core processor (2400-MHz, 6.0 MB L3 cache,
15-W)
Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad-core processor (2400-MHz, 6.0 MB L3 cache,
15-W)
Graphics
Panel
Internal graphics: Intel high-definition (HD) Graphics 620
●
●
●
●
●
14.0-inch, ultrahigh-definition (UHD) (3840×2160), BrightView, white light-emitting diode (WLED), UWVA,
72, 500 nits, eDP+PSR, ultraslim TouchScreen display assembly
14.0-inch, full high-definition (FHD) (1920×1080), AntiGlare, WLED, UWVA, 72, 700 nits, eDP+PSR,
ultraslim TouchScreen display assembly with privacy filter
14.0-inch, FHD (1920×1080), AntiGlare, WLED, UWVA, 72, 700 nits, eDP+PSR, ultraslim TouchScreen
display assembly
14.0-inch, FHD (1920×1080), AntiGlare, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim TouchScreen
display assembly
14.0-inch, FHD (1920×1080), BrightView, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim TouchScreen
display assembly
Memory
Support for DDR4-2400, 1.2V system memory
Support for up to 16-GB of system memory in the following configurations:
●
●
●
16384-MB (16-GB × 1 piece)
8192-MB (8-GB × 1 piece)
4096-MB (4-GB × 1 piece)
Storage
Support for the following solid-state drives:
●
2-TB, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe), solid-state
drive with triple level cell (TLC)
●
●
●
●
●
●
●
1-TB, PCIe, NVMe, solid-state drive with TLC
512-GB, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
256-GB, PCIe, NVMe, solid-state drive with TLC
256-GB, M.2, SATA-3, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
256-GB, PCIe, NVMe, value solid-state drive
128-GB, M.2, SATA-3 solid-state drive with TLC
118-GB, PCIe, NVMe, I/O, 3D X solid-state drive
Audio and video
Camera: HP FHD 1080p infrared camera
1
Category
Description
Audio and video
Microphones: Dual-array microphone
(continued)
Wireless
Near-field communcations (NFC) options:
NFC module attaches to keyboard/top cover
Single antenna built into TouchPad
Support for the Mirage WNC XRAV-1 NFC module with 1 antenna
Support for Out-of-Band Manageability and AMT enabled
Wireless local area network (WLAN) options:
WLAN module integrated onto the system board
Dual PCIe WLAN antennas built into display assembly
Support for the Intel 8265 ac 2×2 +Bluetooth® 4.2 M.2 non-vPro PCI-e+USB WW WLAN module with 2 antennas
Wireless wid area network (WWAN) options:
WWAN module slot built onto the system board
Dual PCIe WWAN antennas built into display assembly
Support for the following WWAN modules:
●
●
●
HP IT4210 LTE/HSPA+ M.2 WWAN module with GPS
Huawei ME9065 LTE M.2 WWAN module with GPS
Intel XMM 7360 LTE Advanced M.2 WWAN module with GPS
Power requirements
Support for a 4-cell, 56-Wh, 3.75-Ah, Li-Ion battery
Support for a 65-W (non-PFC, USB Type-C, RC, 1.8-m) AC adapter
Support for a 1.00-m, FDH, Prime, Sticker power cord with a C5 connector in 15 countries and regions
Support for a 1.00-m, FX, Prime, Sticker power cord with a C5 connector in Japan
2
Chapter 1 Product description
2 External component identification
The computer features top-rated components. This chapter provides details about the computer components,
where they're located, and how they work.
Locating hardware
To find out what hardware is installed on your computer:
▲
Type device managerin the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To find out what software is installed on the computer:
▲
Right-click the Start button, and then select Apps and Features.
Locating hardware
3
Right side
NOTE: Refer to the illustration that most closely matches the computer.
Component
Description
(1)
(2)
Volume button
Battery light
Controls speaker volume on the computer.
When AC power is connected:
●
●
●
White: The battery charge is greater than 90 percent.
Amber: The battery charge is from 0 to 90 percent.
Off: The battery is not charging.
When AC power is disconnected (battery not charging):
●
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
Off: The battery is not charging.
(3)
USB Type-C power connector and Thunderbolt™ Connect an AC adapter that has a USB Type-C connector,
ports with HP Sleep and Charge (2)
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: The computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(4)
(5)
HDMI port
Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High Definition Multimedia Interface
(HDMI) device.
USB SuperSpeed port with HP Sleep and Charge
Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
4
Chapter 2 External component identification
Left side
Component
Description
(1)
USB SuperSpeed port with HP Sleep and Charge
Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(2)
Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3)
Power button
●
●
●
●
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the button
briefly to exit Sleep (select products only).
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button down
for at least 5 seconds to turn off the computer.
(4)
(5)
Power light
●
●
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts off power to the display and
other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Security cable slot
Attaches an optional security cable to the computer.
Left side
5
Component
(6)
Description
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
Nano SIM card slot (select products only)
Supports a wireless subscriber identity module (SIM) card.
Display
Component
Description
(1)
(2)
(3)
(4)
(5)
WWAN antennas* (select products only)
WLAN antennas*
Send and receive wireless signals to communicate with WWANs.
Send and receive wireless signals to communicate with WLANs.
On: One or more cameras are in use.
Camera light(s)
Internal microphones (2)
Camera(s)
Record sound.
Allow(s) you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲
Select the Start button, select HP Help and Support, and then select HP Documentation.
6
Chapter 2 External component identification
Keyboard area
TouchPad
Component
(1)
Description
TouchPad zone
Reads your finger gestures to move the pointer or activate items
on the screen.
(2)
(3)
Left TouchPad button
Functions like the left button on an external mouse.
NFC tapping area and antenna*
(select products only)
Allows you to wirelessly share information when you tap it with an
NFC-enabled device.
(4)
Right TouchPad button
Functions like the right button on an external mouse.
Keyboard area
7
Lights
Component
(1)
Description
Caps lock light
Mute light
On: Caps lock is on, which switches the key input to all
capital letters.
(2)
(3)
(4)
(5)
On: Computer sound is off.
Off: Computer sound is on.
Microphone mute light
Num lock light
On: Microphone is off.
Off: Microphone is on.
On: Num lock is on.
Wireless light
On: An integrated wireless device, such as a WLAN device and/or a
Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
(6)
(7)
(8)
Sharing or presenting light
Call answer light
On: Sharing is on.
On: Call answer is on.
On: Call end is on.
Call end light
8
Chapter 2 External component identification
Special keys
Component
Description
(1)
(2)
esc key
fn key
Displays system information when pressed in combination with
the fn key.
Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3)
(4)
Windows key
Action keys
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
Execute frequently used system functions.
10 Chapter 2 External component identification
Bottom
Component
Description
(1)
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2)
Speakers (2)
Produce sound.
Bottom 11
Labels
The labels affixed to the computer provide information that may be needed when troubleshooting system
problems or traveling internationally with the computer. Labels may be in paper form or imprinted on
the product.
●
Service label—Provides important information to identify the computer. When contacting support,
the serial number, the product number, or the model number may be requested. Locate this information
before contacting support.
The service label will resemble the example shown below:
Item
(1)
Component
Model number
Serial number
(2)
(3)
Product identification
Warranty period
(4)
12 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.
NOTE: Details about the computer, including model number, serial number, product identification, and length
of warranty, are on the service tag at the bottom of the computer. See Labels on page 12 for details.
Computer major components 13
Item
Component
Spare part number
L42962-001
UHD (3840×2160), BrightView, 500 nits display assembly for use with computer models
equipped with WWAN capability (includes left and right WWAN antenna cables
and transceivers)
FHD (1920×1080), AntiGlare, 700 nits display assembly with privacy filter for use with
computer models equipped with WLAN capability (includes left and right WLAN antenna
cables and transceivers)
L42311-001
L41028-001
L42310-001
L42308-001
L42309-001
L41027-001
L42307-001
FHD (1920×1080), AntiGlare, 700 nits display assembly with privacy filter for use with
computer models equipped with WLAN capability (includes left and right WLAN antenna
cables and transceivers)
FHD (1920×1080), AntiGlare, 700 nits display assembly with privacy filter for use with
computer models equipped with WWAN capability (includes left and right WWAN antenna
cables and transceivers)
FHD (1920×1080), AntiGlare, 400 nits display assembly for use with computer models
equipped with WLAN capability (includes left and right WLAN antenna cables
and transceivers)
FHD (1920×1080), AntiGlare, 400 nits display assembly for use with computer models
equipped with WWAN capability (includes left and right WWAN antenna cables
and transceivers)
FHD (1920×1080), BrightView, 400 nits display assembly for use with computer models
equipped with WLAN capability (includes left and right WLAN antenna cables
and transceivers)
FHD (1920×1080), BrightView, 400 nits display assembly for use with computer models
equipped with WWAN capability (includes left and right WWAN antenna cables
and transceivers)
(2)
Keyboard/top cover with backlight and privacy filter (includes backlight cable and keyboard cable):
For use in Belgium
For use in Brazil
L41041-A41
L41041-201
L41041-261
L41041-DB1
L41041-FL1
L41041-081
L41041-DH1
L41041-051
L41041-041
L41041-151
L41041-041
L41041-DD1
L41041-D61
L41041-BB1
L41041-061
L41041-291
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
Computer major components 15
Item
Component
Spare part number
L41041-161
L41041-B31
L41041-FP1
L41041-091
L41041-B31
L41041-271
L41041-251
L41041-171
L41041-BA1
L41041-AD1
L41041-071
L41041-B71
L41041-BG1
L41041-AB1
L41041-281
L41041-141
L41041-541
L41041-031
L41041-001
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in Turkey-F
For use in the United Kingdom
For use in the United States
Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
For use in Brazil
L41040-201
L41040-261
L41040-DB1
L41040-FL1
L41040-081
L41040-DH1
L41040-051
L41040-041
L41040-151
L41040-041
L41040-DD1
L41040-D61
L41040-BB1
L41040-061
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
16 Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
L41040-291
L41040-161
L41040-B31
L41040-FP1
L41040-091
L41040-B31
L41040-271
L41040-251
L41040-171
L41040-BA1
L41040-AD1
L41040-071
L41040-B71
L41040-BG1
L41040-AB1
L41040-281
L41040-141
L41040-541
L41040-031
L41040-001
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in Turkey-F
For use in the United Kingdom
For use in the United States
(3)
SIM slot bezel (included in the Hardware Kit, spare part number L41024-001)
TouchPad (includes rubber padding, does not include cable):
Equipped with NFC module antenna (includes adhesive)
Not equipped with NFC module antenna
TouchPad cable (included in the Cable Kit, spare part number L41030-001; includes adhesive)
NFC module (does not include cable; includes adhesive)
NFC module cable (included in the Cable Kit, spare part number L41030-001; includes adhesive)
Fingerprint reader module (does not include bracket or cable)
(4a)
L41020-001
L42312-001
(4b)
(5a)
(5b)
(6a)
(6b)
(6c)
(7)
L41023-001
L41022-001
Fingerprint reader module bracket (included in the Hardware Kit, spare part number L41024-001)
Fingerprint reader module cable (included in the Cable Kit, spare part number L41030-001; includes adhesive)
Speaker Kit (includes left and right speakers, cables, and rubber isolators)
System board (includes processor and replacement thermal material):
L41021-001
(8)
Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad-core processor L41015-601
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 32-GB of system memory, and the Windows 10 and OSR operating systems
Computer major components 17
Item
Component
Spare part number
Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad-core processor L41015-001
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 32-GB of system memory, and the OSR operating system
Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad-core processor L41014-601
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 16-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad-core processor L41014-001
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 16-GB of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad-core processor L41016-601
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad-core processor L41016-001
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 8-GB of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad-core processor L41012-601
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 32-GB of system memory, and the Windows 10 and OSR operating systems
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad-core processor L41012-001
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 32-GB of system memory, and the OSR operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad-core processor L41011-601
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 16-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad-core processor L41011-001
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 16-GB of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad-core processor L41013-601
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad-core processor L41013-001
(2400-MHz, 8.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 8-GB of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-8350U 1.70-GHz (turbo up to 3.60-GHz) quad-core processor L41009-601
(2400-MHz, 6.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 16-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8350U 1.70-GHz (turbo up to 3.60-GHz) quad-core processor L41009-001
(2400-MHz, 6.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 16-GB of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-8350U 1.70-GHz (turbo up to 3.60-GHz) quad-core processor L41010-601
(2400-MHz, 6.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8350U 1.70-GHz (turbo up to 3.60-GHz) quad-core processor L41010-001
(2400-MHz, 6.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 8-GB of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad-core processor L41007-601
(2400-MHz, 6.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 16-GB of system memory, and the Windows 10 operating system
18 Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad-core processor L41007-001
(2400-MHz, 6.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 16-GB of system memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad-core processor L41008-601
(2400-MHz, 6.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad-core processor L41008-001
(2400-MHz, 6.0 MB L3 cache, 15-W), the Intel 620 graphics subsystem controller with
UMA memory, 8-GB of system memory, and a non-Windows 10 operating system
(9)
Power button board (includes cable and spacer)
Audio jack board (includes cable)
L41017-001
L41019-001
(10a)
(10b)
(11)
(12)
Audio jack board cable (included in the audio jack board spare part kit, spare part number L41019-001)
Fan/heat sink assembly (includes fan cables and replacement thermal material)
WWAN module:
L41018-001
HP IT4210 LTE/HSPA+ M.2 WWAN module with GPS
Huawei ME9065 LTE M.2 WWAN module with GPS
Intel XMM 7360 LTE Advanced M.2 WWAN module with GPS
Solid-state drive:
L15398-006
L29293-005
L27188-005
(13)
2-TB, PCIe, NVMe, solid-state drive with TLC
L41036-001
L41032-001
L41038-001
L41037-001
L41034-001
L41033-001
L41035-001
L41031-001
L41039-001
L07041-855
1-TB, PCIe, NVMe, solid-state drive with TLC
512-GB, PCIe, NVMe, solid-state drive with TLC
512-GB, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
256-GB, PCIe, NVMe, solid-state drive with TLC
256-GB, M.2, SATA-3, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
256-GB, PCIe, NVMe, value solid-state drive
128-GB, M.2, SATA-3 solid-state drive with TLC
118-GB, PCIe, NVMe, I/O, 3D X solid-state drive
(14)
(15)
Battery (4-cell, 56-Wh, 3.75-Ah, Li-Ion; includes cable)
Bottom cover (includes magnets and front and rear rubber foot strips):
For use only on computer models equipped with WLAN capability
For use only on computer models equipped with WWAN capability
L41026-001
L41025-001
Computer major components 19
Miscellaneous parts
Component
Spare part number
L32392-001
65-W AC adapter (non-PFC, USB Type-C, RC, 1.8-m)
Cable Kit (includes fingerprint reader module cable, NFC module cable, and TouchPad cable)
L41024-001
Duck head adapter:
For use in Europe and South Korea
For use in North America
For use in South Korea
854703-001
L44792-001
L44793-001
L854702-001
L41024-001
For use in the United States
Hardware Kit (includes fingerprint reader module bracket, SIM slot bezel, speaker insulator, and acetate
cloth tape)
Pen (Wacom AES 2.0 with application launch button)
Power cord (C5 connector, 1.00-m, FDH, Prime, Sticker):
For use in Argentina
L42306-001
L36815-001
L36816-001
L44789-001
L36817-001
L36818-001
L36820-001
L36819-001
L44788-001
L36822-001
L36823-001
L36824-001
L36825-001
L36827-001
L36826-001
L36828-001
L19347-001
L41029-001
For use in Australia
For use in Brazil
For use in Denmark
For use in Europe
For use in India
For use in Israel
For use in Italy
For use in North America
For use in the People’s Republic of China
For use in South Africa
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom
Power cord (C5 connector, 1.00-m, FX, Prime, Sticker) for use in Japan
Screw Kit
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
●
●
●
Flat-bladed screwdriver
Magnetic screwdriver
Phillips P0 and P1 screwdrivers
Torx T5 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic
Tools required 21
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”
22 Chapter 4 Removal and replacement procedures preliminary requirements
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe
these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
15,000 V
5,000 V
800 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
Electrostatic discharge damage 23
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
●
●
●
●
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
●
●
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
●
●
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to
connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive floors
or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between
the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
Equipment guidelines 25
5 Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing
Authorized Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
26 Chapter 5 Removal and replacement procedures
Bottom cover
NOTE: The bottom cover spare part kit includes magnets and front and rear rubber foot strips.
Description
Spare part number
L41026-001
For use only on computer models equipped with WLAN capability
For use only on computer models equipped with WWAN capability
L41025-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the bottom cover:
1. Turn the computer upside down with the front toward you.
2. Remove the six Torx5 M2.0×5.0 screws that secure the bottom cover to the computer.
3. Use a case utility tool (1) or similar thin plastic tool to separate the front edge of the bottom cover from
the keyboard/top cover.
Component replacement procedures 27
4. Remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
Battery
Description
Spare part number
L07041-855
4-cell, 56-WHr, 3.75-AHr, Li-ion battery (includes cable)
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the five Phillips M2.0×4.2 screws (2) that secure the battery to the keyboard/top cover.
28 Chapter 5 Removal and replacement procedures
3. Remove the battery (3).
Reverse this procedure to install the battery.
Component replacement procedures 29
Solid-state drive
Description
Spare part number
L41036-001
L41032-001
L41038-001
L41037-001
L41034-001
L41033-001
L41035-001
L41031-001
L41039-001
2-TB, PCIe, NVMe, solid-state drive with TLC
1-TB, PCIe, NVMe, solid-state drive with TLC
512-GB, PCIe, NVMe, solid-state drive with TLC
512-GB, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
256-GB, PCIe, NVMe, solid-state drive with TLC
256-GB, M.2, SATA-3, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
256-GB, PCIe, NVMe, value solid-state drive
128-GB, M.2, SATA-3 solid-state drive with TLC
118-GB, PCIe, NVMe, I/O, 3D X solid-state drive
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the solid-state drive:
1. Remove the slotted Torx M2.0×2.4 screw (1) that secures the solid-state drive to the system board.
2. Remove the solid-state drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to install the solid-state drive.
30 Chapter 5 Removal and replacement procedures
WWAN module
Description
Spare part number
L15398-006
HP IT4210 LTE/HSPA+ M.2 WWAN module with GPS
Huawei ME9065 LTE M.2 WWAN module with GPS
L29293-005
Intel XMM 7360 LTE Advanced M.2 WWAN module with GPS
L27188-005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country
or region. If you replace the module and then receive a warning message, remove the module to restore device
functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The WWAN antenna cable labeled "5/MAIN" connects to the WWAN module "Main" terminal. The
WWAN antenna cable labeled "6/AUX" connects to the WWAN module "Aux" terminal.
2. Remove the Phillips M2.0×2.4 screw (2) that secures the WWAN module to the system board. (The WWAN
module tilts up.)
Component replacement procedures 31
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with notches to prevent incorrect insertion.
Reverse this procedure to install the WWAN module.
32 Chapter 5 Removal and replacement procedures
Speakers
Description
Spare part number
L41021-001
Speaker Kit (includes left and right speakers, cables, and rubber isolators)
Before removing the speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Detach the speaker cable (2) from the keyboard/top cover. (The speaker cable is attached to
the system board with tape.)
3. Remove the four Phillips M2.0×2.4 screws (3) that secure the speakers to the keyboard/top cover.
4. Remove the speakers (4).
NOTE: When removing the speakers, make note of the location and condition of the four rubber
isolators (5). These isolators are critical to the performance of the speakers. The absence of these isolators
or damage to them can degrade the speaker performance.
Reverse this procedure to install the speakers.
Component replacement procedures 33
Fingerprint reader module cable
NOTE: The fingerprint reader module cable is included in the Cable Kit, spare part number L41024-001.
Before removing the fingerprint reader module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the fingerprint reader module cable:
1. Release the zero insertion force (ZIF) connector (1) to which fingerprint reader module cable is connected,
and then disconnect the fingerprint reader module cable from the system board.
2. Release the ZIF connector (2) to which fingerprint reader module cable is connected, and then disconnect
the fingerprint reader module cable from the fingerprint reader module.
3. Detach the fingerprint reader module cable (3) from the keyboard/top cover. (The fingerprint reader
module cable is attached to the system board with adhesive.)
4. Remove the fingerprint reader module cable (4).
Reverse this procedure to install the fingerprint reader module cable.
34 Chapter 5 Removal and replacement procedures
Fingerprint reader module
NOTE: The fingerprint reader module spare part kit does not include the fingerprint reader module cable. The
fingerprint reader module cable is included in the Cable Kit, spare part number L41024-001-001.
Description
Spare part number
L41022-001
Fingerprint reader module
Before removing the fingerprint reader module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the fingerprint reader module:
1. Release the ZIF connector (1) to which the fingerprint reader module cable is connected, and then
disconnect the fingerprint reader module cable from the system board.
2. Detach the fingerprint reader module cable (2) from the keyboard/top cover. (The fingerprint reader
module cable is attached to the keyboard/top cover with adhesive.)
3. Remove the Phillips M2.0×2.4 screw (3) that secures the fingerprint reader module and bracket to
the keyboard/top cover.
4. Remove the fingerprint reader module bracket (4).
The fingerprint reader module bracket is included in the Hardware Kit, spare part number L41024-001.
5. Remove the fingerprint reader module (5) and cable.
Reverse this procedure to install the fingerprint reader module.
Component replacement procedures 35
NFC module cable
NOTE: The NFC module cable is included in the Cable Kit, spare part number L41024-001.
Before removing the NFC module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the NFC module cable:
1. Release the ZIF connector (1) to which NFC module cable is connected, and then disconnect the NFC
module cable from the system board.
2. Release the ZIF connector (2) to which NFC module cable is connected, and then disconnect the NFC
module cable from the NFC module.
3. Detach the NFC module cable (3) from the keyboard/top cover. (The NFC module cable is attached to
the system board with adhesive.)
4. Remove the NFC module cable (4).
Reverse this procedure to install the NFC module cable.
36 Chapter 5 Removal and replacement procedures
NFC module
NOTE: The NFC module spare part kit does not include the NFC module cable. The NFC module cable is
included in the Cable Kit, spare part number L41024-001-001.
Description
NFC module
Spare part number
L41023-001
Before removing the NFC module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the NFC module:
1. Release the ZIF connector (1) to which the NFC module cable is connected, and then disconnect the NFC
module cable from the system board.
2. Detach the NFC module cable (2) from the keyboard/top cover. (The NFC module cable is attached to
the keyboard/top cover with adhesive.)
3. Release the ZIF connector (3) to which the NFC module antenna cable is connected, and then disconnect
the NFC module antenna cable from the NFC module.
4. Detach the NFC module (4) from the keyboard/top cover. (The NFC module is attached to the keyboard/
top cover with adhesive.)
5. Remove the NFC module and cable.
Reverse this procedure to install the NFC module.
Component replacement procedures 37
TouchPad cable
NOTE: The TouchPad cable is included in the Cable Kit, spare part number L41024-001.
Before removing the TouchPad cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the TouchPad cable:
1. Fold back the padding (1) the covers the TouchPad.
2. Release the ZIF connector (2) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
3. Release the ZIF connector (3) to which TouchPad cable is connected, and then disconnect
the TouchPad cable from the TouchPad.
4. Detach the TouchPad cable (4) from the keyboard/top cover. (The TouchPad cable is attached to
the keyboard/top cover with adhesive.)
5. Remove the TouchPad cable (3).
Reverse this procedure to install the TouchPad cable.
38 Chapter 5 Removal and replacement procedures
TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is included in
the Cable Kit, spare part number L41024-001-001.
NOTE: The TouchPad spare part includes rubber padding.
Description
Spare part number
L41020-001
Equipped with NFC module antenna (includes adhesive)
Not equipped with NFC module antenna
L42312-001
Before removing the TouchPad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the TouchPad:
1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
2. Detach the TouchPad cable (2) from the keyboard/top cover. (The TouchPad cable is attached to
the keyboard/top cover with adhesive.)
3. Release the ZIF connector (3) to which the NFC module antenna cable is connected, and then disconnect
the NFC module antenna cable from the NFC module.
4. Detach the NFC module antenna cable (4) from the keyboard/top cover. (The NFC module antenna cable is
attached to the keyboard/top cover with adhesive.)
5. Remove the six Phillips M2.0×2.4 screws (5) that secure the TouchPad to the keyboard/top cover.
Component replacement procedures 39
6. Remove the TouchPad (6).
Reverse this procedure to install the TouchPad.
40 Chapter 5 Removal and replacement procedures
System board
NOTE: The system board spare part kit includes a processor and replacement thermal material.
Description
Spare part number
L38130-601
Equipped with an Intel Core i7-8750H 2.20-GHz (turbo up to 4.10-GHz) six core processor (2666-MHz, 9.0
MB L3 cache, 45-W), the Intel HM370 chipset, an Nvidia GeForce GTX1050Ti graphics controller with 4096-
MB discrete memory, 16-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8750H 2.20-GHz (turbo up to 4.10-GHz) six core processor (2666-MHz, 9.0
MB L3 cache, 45-W), the Intel HM370 chipset, an Nvidia GeForce GTX1050Ti graphics controller with 4096-
MB discrete memory, 16-GB of system memory, and a non-Windows operating system
L38130-001
L38129-601
L38129-001
L38128-601
L38128-001
Equipped with an Intel Core i7-8750H 2.20-GHz (turbo up to 4.10-GHz) six core processor (2666-MHz, 9.0
MB L3 cache, 45-W), the Intel HM370 chipset, an Nvidia GeForce GTX1050Ti graphics controller with 4096-
MB discrete memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8750H 2.20-GHz (turbo up to 4.10-GHz) six core processor (2666-MHz, 9.0
MB L3 cache, 45-W), the Intel HM370 chipset, an Nvidia GeForce GTX1050Ti graphics controller with 4096-
MB discrete memory, 8-GB of system memory, and a non-Windows operating system
Equipped with an Intel Core i7-8565U 1.80-GHz (turbo up to 4.60-GHz) quad-core processor (2400-MHz,
8.0 MB L3 cache, 15-W), an Intel integrated SoC chipset, an Nvidia GeForce MX150 graphics controller with
2048-MB discrete memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8565U 1.80-GHz (turbo up to 4.60-GHz) quad-core processor (2400-MHz,
8.0 MB L3 cache, 15-W), an Intel integrated SoC chipset, an Nvidia GeForce MX150 graphics controller with
2048-MB discrete memory, 8-GB of system memory, and a non-Windows operating system
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
When replacing the system board, be sure to remove the solid-state drive (see Solid-state drive on page 30)
and the fan/heat sink assembly (see Fan/heat sink assembly on page 44) from the defective system board
and install them on the replacement system board.
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Webcam cable
(2) WLAN antenna cables
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
NOTE: Release the WLAN antenna cables from the retention clips (3) built into the fan/heat
sink assembly.
(4) WWAN antenna cables
Component replacement procedures 41
NOTE: The #5/blue WWAN antenna cable connects to the WWAN module "#5/Main" terminal. The #6/ red
WWAN antenna cable connects to the WWAN module "#6/Aux" terminal.
(5) Display panel cable cable
(6) Audio jack board ZIF connector cable
(7) Power button board ZIF connector cable
(8) Speaker cable
(9) TouchPad ZIF connector cable
(10) Keyboard backlight ZIF connector cable
(11) Keyboard ZIF connector cable
(12) NFC module ZIF connector cable
(13) Fingerprint reader module ZIF connector cable
2. Remove the six Phillips M2.0×4.2 screws (1) that secure the system board to the keyboard/top cover.
3. Remove the two Phillips M2.0×5.7 screws (2) that secure the system board to the keyboard/top cover.
42 Chapter 5 Removal and replacement procedures
4. Loosen the two Phillips M2.0×5.8 captive screws (3) that secure the system board to the keyboard/
top cover.
5. Lift the front edge of the system board (1) until it rests at an angle.
6. Slide the system board (2) up and forward until it is clear of the keyboard/top cover.
7. Remove the system board.
Reverse this procedure to install the system board.
Component replacement procedures 43
Fan/heat sink assembly
Description
Spare part number
L41018-001
Fan/heat sink assembly (includes fan cables and replacement thermal material)
Before removing the fan/heat sink assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
Remove the fan/heat sink assembly:
1. Disconnect the fan cables (1) from the system board.
2. Loosen the four Phillips M2.0×5.8 captive screws (2) that secure the fan/heat sink assembly to
the system board.
3. Loosen the four Phillips M2.0×3.4 captive screws (3) that secure the fan/heat sink assembly to
the system board.
4. Remove the fan/heat sink assembly (4).
44 Chapter 5 Removal and replacement procedures
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board components each time the fan/heat sink assembly is removed. Replacement
thermal material is included with the fan/heat sink assembly and system board spare part kits. Thermal paste is
used on the processor (1) and the fan/heat sink assembly section (2) that services it.
Reverse this procedure to install the fan/heat sink assembly.
Component replacement procedures 45
Audio jack board
Description
Spare part number
L41019-001
Audio jack board (includes cable)
Before removing the audio jack board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the audio jack board:
1. Remove the Phillips M2.0×2.4 screw (1) that secures the audio jack board to the keyboard/top cover.
2. Lift the left side of the audio jack board (2) until it rests at an angle.
3. Remove the audio jack board and cable.
Reverse this procedure to install the audio jack board and cable.
46 Chapter 5 Removal and replacement procedures
Power button board
Description
Spare part number
L41017-001
Power button board (includes cable and spacer)
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the power button board:
1. Remove the power button board spacer (1).
2. Remove the power button board (2) and cable.
Reverse this procedure to install the power button board.
Component replacement procedures 47
Display assembly
Description
Spare part number
L42962-001
14.0-inch, UHD (3840×2160), BrightView, WLED, UWVA, 72, 500 nits, eDP+PSR, ultraslim TouchScreen
display assembly for use with computer models equipped with WWAN capability (includes left and right
WWAN antenna cables and transceivers)
14.0-inch, FHD (1920×1080), AntiGlare, WLED, UWVA, 72, 700 nits, eDP+PSR, ultraslim TouchScreen
display assembly with privacy filter for use with computer models equipped with WLAN capability (includes
left and right WLAN antenna cables and transceivers)
L42311-001
L41028-001
L42310-001
L42308-001
L42309-001
L41027-001
L42307-001
14.0-inch, FHD (1920×1080), AntiGlare, WLED, UWVA, 72, 700 nits, eDP+PSR, ultraslim TouchScreen
display assembly with privacy filter for use with computer models equipped with WLAN capability (includes
left and right WLAN antenna cables and transceivers)
14.0-inch, FHD (1920×1080), AntiGlare, WLED, UWVA, 72, 700 nits, eDP+PSR, ultraslim TouchScreen
display assembly with privacy filter for use with computer models equipped with WWAN capability (includes
left and right WWAN antenna cables and transceivers)
14.0-inch, FHD (1920×1080), AntiGlare, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim TouchScreen
display assembly for use with computer models equipped with WLAN capability (includes left and right
WLAN antenna cables and transceivers)
14.0-inch, FHD (1920×1080), AntiGlare, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim TouchScreen
display assembly for use with computer models equipped with WLAN capability (includes left and right
WLAN antenna cables and transceivers)
14.0-inch, FHD (1920×1080), BrightView, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim TouchScreen
display assembly for use with computer models equipped with WLAN capability (includes left and right
WLAN antenna cables and transceivers)
14.0-inch, FHD (1920×1080), BrightView, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim TouchScreen
display assembly for use with computer models equipped with WWAN capability (includes left and right
WWAN antenna cables and transceivers)
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the display assembly:
1. Remove the six Phillips M2.5×5.7 screws that secure the display hinges to the keyboard/top cover.
48 Chapter 5 Removal and replacement procedures
2. Swing the display assembly (1) back and around until it is in the upright position, as shown in
the illustration below.
3. Separate the display assembly (2) from the keyboard/top cover and remove the display assembly.
Reverse this procedure to install the display assembly.
Component replacement procedures 49
6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system
and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first
disable FastBoot.
1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Clear the check box for Fast Boot.
3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow
the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
50 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
Navigating and selecting in Computer Setup
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use
the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
●
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults
and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow
the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 51
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on the computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type supportin the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to locate
the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.
52 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
NOTE: If you connect your computer to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is
complete. If no instructions are displayed, follow these steps:
1. Type filein the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not
be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 53
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for
attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
54 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must
use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
b. Hard drive
c.
BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-
screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
55
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe files
are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
2. Select Get software and drivers.
3. Enter the product name or number.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you
want.
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select
products only)
Your computer supports Remote HP PC Hardware Diagnostics (UEFI). This is a firmware (BIOS) feature that
downloads HP PC Hardware Diagnostics UEFI to your computer.
It executes the diagnostics on your computer, and then may upload results to a preconfigured server.
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:
●
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP
website or from a server that has been preconfigured for use. Your computer does not require
the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
●
●
Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
Display status information about the diagnostics run previously.
56 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for remote
diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) 57
8 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for
most products:
●
●
●
Backing up your personal information—You can use Windows tools to back up your personal information
Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools
Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (select
products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create
●
Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
58 Chapter 8 Backing up, restoring, and recovering
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and
recovery media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media
(select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive,
as follows:
2. Select Software and Drivers, and then follow the on-screen instructions.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Backing up information and creating recovery media 59
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, (see Using
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were installed
at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery
Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲
Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
– or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-
screen instructions.
60 Chapter 8 Backing up, restoring, and recovering
9 Specifications
Computer specifications
Metric
U.S.
Dimensions
Width
38.56 cm
25.8 cm
2.26 cm
15.18 in
10.15 in
.89 in
Depth
Height (front to back)
Weight
2.09 or 2.29 kg (depending on
4.61 lb or 5.05 (depending on
configuration)
configuration)
Input power
Operating voltage and current
19.5 V dc @ 3.33 A – 65 W
19 V dc @ 4.62 A – 90 W
19.5 V dc @ 2.31 – 45 W (select models only)
Temperature
Operating
5°C to 35°C
41°F to 95°F
Nonoperating
‑20°C to 60°C
‑4°F to 140°F
Relative humidity (noncondensing)
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
‑15 m to 3,048 m
‑50 ft to 10,000 ft
Nonoperating
‑15 m to 12,192 m
‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specifications 61
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac,
or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or
250 V ac, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
62 Chapter 10 Power cord set requirements
Requirements for specific countries and regions
Country/region
Argentina
Australia
Accredited agency
IRAM
SAA
Applicable note number
1
1
1
1
1
2
1
1
1
1
1
1
1
1
3
1
1
1
4
7
1
1
5
1
1
6
1
1
2
Austria
OVE
Belgium
CEBEC
ABNT
CSA
Brazil
Canada
Chile
IMQ
Denmark
DEMKO
FIMKO
UTE
Finland
France
Germany
VDE
India
BIS
Israel
SII
Italy
IMQ
Japan
JIS
The Netherlands
New Zealand
Norway
KEMA
SANZ
NEMKO
CCC
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
SASO
PSB
SABS
KTL
SEMKO
SEV
Switzerland
Taiwan
BSMI
TISI
Thailand
The United Kingdom
The United States
ASTA
UL
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
Requirements for specific countries and regions 63
Country/region
Accredited agency
Applicable note number
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be
on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL
and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
64 Chapter 10 Power cord set requirements
11 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system, personal
data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the computer, including the nonvolatile memory
found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then quickly press esc.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to
restore security level defaults.
The computer will reboot.
e.
f.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection
to return to the prior menu.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under
the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for
DriveLock password on restart. Select OK to proceed.
65
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning
message.
The computer will reboot.
i.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j.
Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one
or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or
tap F1 to accept or F2 to reject.
l.
Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then
follow the on-screen instructions to continue.
– or –
●
Clear the contents of the drive using the following Disk Sanitizer commands steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Utilities.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then
follow the on-screen instructions to continue.
66 Chapter 11 Statement of memory volatility
Nonvolatile memory usage
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose of
this memory?
Nonvolatile
Memory Type
How is data input into this
memory?
How is this memory write-
protected?
Amount (Size)
HP Sure Start flash 8 MBytes
(select models
No
Yes
Provides
protected
Data cannot be written to this This memory is protected
device via the host processor. by the HP Sure Start
only)
backup of
The content is managed solely Embedded Controller.
by the HP Sure Start
Embedded Controller.
critical System
BIOS code, EC
firmware,
and critical
computer
configuration
data for select
platforms that
support HP Sure
Start.
For more
information, see
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory
256 Bytes
No
No
Yes
Yes
Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS
is programmed using
the Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
This memory is not write-
protected.
Controller (NIC)
EEPROM
64 KBytes (not
customer
accessible)
Stores NIC
configuration
and NIC
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from
the NIC vendor. Writing
data to this ROM in an
inappropriate manner will
render the NIC non-
functional.
firmware.
DIMM Serial
Presence Detect
(SPD) configuration module, 128
data
256 Bytes per
memory
No
Yes
Yes
Stores memory DIMM SPD is programmed by
Data cannot be written to
this memory when
the module is installed in a
computer. The specific
write-protection method
varies by memory vendor.
module
the memory vendor.
information.
Bytes
programmable
(not customer
accessible)
System BIOS
9 MBytes
Yes
Stores system
BIOS code
and computer
configuration
data.
System BIOS code is
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the computer non-
functional.
programmed at the factory.
Code is updated when
the system BIOS is updated.
Configuration data
and settings are input using
the Computer Setup (BIOS) or
a custom utility.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
product, and then follow
Nonvolatile memory usage 67
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose of
this memory?
Nonvolatile
Memory Type
How is data input into this
memory?
How is this memory write-
protected?
Amount (Size)
the on-screen
instructions.
Intel Management 1.5 MBytes or 7 Yes
Yes
Stores
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update utility. block all direct read/write
Unique Provisioning Data can access to this area. An
be entered at the factory or by Intel utility is required for
The Intel chipset is
configured to enforce
hardware protection to
Engine Firmware
(present only in
select Elite or Z
models. For more
information, go to
support. Select
Find your product,
and then follow
the on-screen
MBytes
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data an administrator using
store.
updating the firmware.
Only firmware updates
digitally signed by Intel
can be applied using this
utility.
the Management Engine
(MEBx) setup utility. The third
party data store contents can
be populated by a remote
management console or local
applications that have been
registered by an administrator
to have access to the space.
instructions.)
Bluetooth flash
(select products
only)
2 Mbit
No
No
Yes
Yes
Stores
Bluetooth flash is
A utility is required for
writing data to this
Bluetooth
configuration
and firmware.
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
memory and is made
available through newer
versions of the driver
whenever the flash
requires an upgrade.
802.11 WWAN
EEPROM
4 Kbit to 8 Kbit
Stores
802.11 WWAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public. not made available to
the public unless a
A utility is required for
writing data to this
memory and is typically
configuration
and calibration
data.
firmware upgrade is
necessary to address a
unique issue.
Webcam (select
products only)
64 Kbit
No
Yes
Stores webcam Webcam memory is
A utility is required for
writing data to this
configuration
programmed using a utility
and firmware.
from the device manufacturer memory and is typically
that can be run from
Windows.
not made available to
the public unless a
firmware upgrade is
necessary to address a
unique issue.
Fingerprint reader
(select products
only)
512 KByte flash Yes
Yes
Stores
fingerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP ProtectTools the call to write to
Security Manager. the flash.
Only a digitally signed
application can make
68 Chapter 11 Statement of memory volatility
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question
and answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information
about resetting the keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select Main, and then select Apply Factory Defaults and Exit.
c.
Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between
the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but
supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information
and configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment,
you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make menu and configuration selections. The UEFI BIOS also contains basic system
diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment allows
the loading and execution of software programs from storage devices to provide more functionality, such
as advanced hardware diagnostics (with the ability to display more detailed system information)
and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by
the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How
would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number, data
width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory module
is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 69
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select Main, and then select Reset Security to Factory Defaults.
c.
Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure Boot
Keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c.
At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then
follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores
the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure
Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP
Sure Start default configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
70 Chapter 11 Statement of memory volatility
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
71
Index
A
left side
right side
Computer Setup
guidelines
equipment 25
antenna
grounding 23
packaging 24
transporting 24
workstation 24
locations
using a USB keyboard or USB
mouse to start Computer
Setup 50
audio jack board
removal 46
H
audio-in jack
hardware, locating
HDMI port
headphone jack
audio-out jack
B
D
HP PC Hardware Diagnostics (UEFI)
using 55
battery
display assembly
removal 48
removal 28
I
battery light
BIOS
display components
internal microphones
display panel, product description
duck head adapter, spare part
numbers 20
updating 52
J
jacks
audio-in
audio-out
headphone
microphone
E
boot order
bottom cover
removal 27
buttons
K
F
keyboard/top cover
keys
fan/heat sink assembly
removal 44
left TouchPad
power
right TouchPad
volume
action 10
esc 10
fn 10
fingerprint reader
fingerprint reader module
removal 35
Windows 10
fingerprint reader module bracket
removal 35
fingerprint reader module cable
removal 34
C
call answer light
call end light
camera
camera light
caps lock light
components
L
labels
service 12
left side components
lights
battery
bottom 11
display
keyboard area
call answer
G
call end
camera
graphics, product description
72 Index
caps lock
microphone mute
mute
num lock
requirements for specific countries
speakers
removal 33
power
presenting
sharing
power lights
power requirements, product
description
specifications
wireless
presenting light
computer 61
processor, product description
product description
Sure Start
using 54
system board
M
memory
nonvolatile 65
volatile 65
memory, product description
microphone
display panel
removal 41
graphics
memory
system memory, removing personal
power requirements
microphone jack
T
processors
microphone mute light
Thunderbolt port
TouchPad
product name
solid-state drive
model name
mute light
removal 39
storage
N
TouchPad buttons
TouchPad cable
removal 38
wireless
product name
product name and number,
computer 12
NFC antenna
location
NFC module
TouchPad zone
removal 37
NFC module cable
R
removing personal data from volatile
removal 36
NFC tapping area
U
right side components
USB Type-C power connector port
S
num locklight
security cable slot
V
P
vents 11
volume button
setup utility
ports
W
HDMI
wireless antenna
Thunderbolt
USB Type-C power connector
sharing light
SIM card slot
software
locating
software installed
locating
solid-state drive
product description
removal 30
locations
wireless light
power button
power button board
removal 47
wireless, product description
WLAN antenna
locations
power button board spacer,
removal 47
WWAN antenna
locations
power cord
Index 73
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