HP EliteBook 740 G1 Notebook PC
HP EliteBook 840 G1 Notebook PC
HP ZBook 14 Mobile Workstation
HP EliteBook 750 G1 Notebook PC
HP EliteBook 850 G1 Notebook PC
Maintenance and Service Guide
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv
Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
v
vi
Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 8
3 Illustrated parts catalog .............................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 53
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 57
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 75
Base enclosure (HP EliteBook 840/HP ZBook14 models) ............................................. 79
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ...................................................... 115
viii
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 ................................................. 121
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ........................................................ 127
ix
10 Backup and recovery in Windows 8 ............................................................................................................ 133
11 Backup and recovery in Windows 7 ............................................................................................................ 138
12 Backup and Recovery in SUSE Linux ........................................................................................................... 144
13 Specifications .......................................................................................................................................... 147
x
14 Statement of Volatility ............................................................................................................................ 153
15 Power cord set requirements .................................................................................................................... 158
16 Recycling ................................................................................................................................................ 160
Index ........................................................................................................................................................... 161
xi
xii
1 Product description
Category
Description
HP
EliteBook
740/840
HP
EliteBook
750/850
HP ZBook
14
HP EliteBook 740 G1 Notebook PC
HP EliteBook 840 G1 Notebook PC
HP ZBook 14 Mobile Workstation
HP EliteBook 750 G1 Notebook PC
HP EliteBook 850 G1 Notebook PC
Offers the following processors:
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Product Name
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Processors
√
●
●
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Intel® Dual Core® i7-4600U 2.10-GHz processor (SC turbo
up to 3.30-GHz; 4.0-MB L3 cache, 15 W)
Intel Dual Core® i7-4510U 2.00-GHz processor (SC turbo
up to 3.10-GHz; 4.0-MB L3 cache, 15 W)
Intel Dual Core® i7-4500U 1.80-GHz processor (SC turbo
up to 3.00-GHz; 4.0-MB L3 cache, 15 W)
Intel Dual Core i5-4310U 2.00-GHz processor (SC turbo up
to 3.00-GHz; 3.0-MB L3 cache, 15 W)
Intel Dual Core i5-4300U 1.90-GHz processor (SC turbo up
to 2.90-GHz; 3.0-MB L3 cache, 15 W)
Intel Dual Core i5-4210U 1.70-GHz processor (SC turbo up
to 2.70-GHz; 3.0-MB L3 cache, 15 W)
Intel Dual Core i5-4200U 1.60-GHz processor (SC turbo up
to 2.60-GHz; 3.0-MB L3 cache, 15 W)
Intel Dual Core i3-4030U 1.90-GHz processor; 3.0-MB L3 cache,
15 W)
√
√
Intel Dual Core i3-4010U 1.70-GHz processor; 3.0-MB L3 cache,
15 W)
Chipset
Mobile Intel QM87 chipset
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Graphics
Switchable discrete graphics: AMD Radeon™ HD 8750M, with
support for up to 5 displays through the APR
Internal graphics:
●
Universal memory architecture (UMA) with shared video
memory with support for up to 3 displays through the APR
●
Intel HD Graphics 4400
Support dual-display ports through the dock
Supports hybrid (switchable) graphics
Switchable discrete graphics: AMD FirePro M4100, with
√
support for up to 5 displays through the APR
Support dual-display ports through the dock
1
Category
Panel
Description
HP
EliteBook
740/840
HP
EliteBook
750/850
HP ZBook
14
Supports hybrid (switchable) graphics
All display assemblies include two or three wireless local area
network (WLAN) antenna cables and two wireless wide area
network (WWAN) antenna cables
√
√
(35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200
nits display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits
display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080) 250 nits
capacitive touch display with webcam
(35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080) 300 nits
display with and without webcam
●
(39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080) 200 nits
display with and without webcam
√
√
●
(39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768) 300 nits
display with and without webcam
Memory
Two customer-accessible/upgradable memory module slots
with the following specifications:
√
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
●
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●
16384-MB (8192-MB×2)
12288-MB (8192-MB+4096-MB)
8192-MB (8192-MB×1 or 4096×2)
8192-MB (8192-MB×1 or 4096×2; not supported on
computer models equipped with a 32-bit
operating system)
●
●
●
6144-MB (4096-MB+2048-MB)
4096-MB (4096-MB×1 or 2048-MB×2)
2048-MB (2048×1)
Two customer-accessible/upgradable memory module slots
with the following specifications:
√
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the
following configurations:
●
●
●
16384-MB (8192-MB×2)
8192-MB (8192-MB×1 or 4096×2)
8192-MB (8192-MB×1 or 4096×2; not supported on
computer models equipped with a 32-bit
operating system)
●
4096-MB (4096-MB×1 or 2048-MB×2)
2
Chapter 1 Product description
Category
Description
HP
EliteBook
740/840
HP
EliteBook
750/850
HP ZBook
14
Primary storage
Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and
7.0-mm (.28-in) thicknesses (all hard drives use the
same bracket)
√
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Customer-accessible
Supports the following hard drives:
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●
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1-TB, 5400-rpm
500-GB, 7200-rpm, self-encrypting drive (SED)
500-GB, 7200-rpm
500-GB, 5400-rpm, self-encrypting drive (SED,
FIPS-140-2)
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500-GB, 5400-rpm
320-GB, 7200-rpm
320-GB, 5400-rpm
Supports the following SSDs:
●
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256-GB SATA III, SED
240-GB, SATA III
180-GB, SATA III
128-GB
Supports the following hard drives:
√
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1-TB, 5400-rpm
750-GB, 7200-rpm
500-GB, 7200-rpm, self-encrypting drive (SED)
500-GB, 7200-rpm
500-GB, 5400-rpm, self-encrypting drive (SED,
FIPS-140-2)
●
320-GB, 7200-rpm
Supports the following SSDs:
●
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512-GB
256-GB SATA III, SED
240-GB, SATA III
180-GB, SATA III
128-GB
Flash cache
M.2 (NGFF) module
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Intel SRT (Smart Response Technology)
32 GB
Supports "No Flash Cache" option
Not available with SSD or SED HDD
3
Category
Description
HP
EliteBook
740/840
HP
EliteBook
750/850
HP ZBook
14
Mini-card SSD
M.2 (NGFF) Solid State Drive
120 GB
√
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√
Not available if 32-GB flash cache is selected
Audio and video
Two stereo speakers
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HD audio with DTS Sound Studio
Integrated 720p HD webcam (supports no camera option)
Integrated dual-array microphone
Ethernet
Wireless
Intel® I218LM Gigabit Network Connection
S3/S4/S5 wake on LAN
Integrated wireless local area network (WLAN) options by way
of minicard
√
√
√
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●
Atheros WB225 1×1 802.11b/g/n Bluetooth
Combo Adapter
●
●
●
●
Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
Intel Centrino Advanced-N 6205 WLAN module
Intel Centrino Ultimate-N 6300 WLAN module
Intel Centrino Wireless-N 2200 802.11b/g/n 2×2
WiFi Adaptor
Supports no WLAN option
Integrated wireless wide area network (WWAN) options by way
of wireless module
√
√
√
Two world-wide/5-band WWAN antennas built into display
assembly
Secured by subscriber identity module (SIM, user-accessible
behind battery)
Support for the following WWAN formats:
●
●
●
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Mobile Broadband Module
HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
External media cards Media reader slot supporting the following digital card formats:
√
√
√
√
√
√
●
●
●
Secure Digital (SD) Memory Card
SDHC
SDXC
Ports
Offers the following ports:
4
Chapter 1 Product description
Category
Description
HP
EliteBook
740/840
HP
EliteBook
750/850
HP ZBook
14
●
●
●
●
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Headphone/microphone combo
Battery connector
DisplayPort 1.2
Docking connector
USB 3.0 ports (3)
USB 3.0 charging port
HP Smart AC adapter
RJ-45 (Ethernet)
Secondary battery connector
VGA (Dsub 15 pin) supporting: 1920×1200 external
resolution @ 75 Hz, hot plug and unplug and
autodetection for correct output to wide-aspect vs.
standard aspect video
Keyboard/pointing
devices
Glass with chemical etched surface, dual-point, spill-resistant
with drain, DuraKeys
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Gesture support: MultiTouch gestures enabled, two-finger
scrolling, and pinch-zoom as default
Taps enabled by default
Supports two-way scroll
On/off button
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Power requirements Supports the following HP Smart AC adapters:
●
●
●
65-W HP Smart AC adapter
65-W HP Slim Smart AC adapter
45-W HP Smart AC adapter
√
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Supports the following batteries:
√
●
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3-cell, 50-Wh, 4.45-Ah long-life battery
3-cell, 24-Wh, 2.2-Ah long-life battery
Secondary 6-cell, 60-Wh, 2.7-Ah battery
●
Secondary 6-cell, 60-Wh, 2.7-Ah battery
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√
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Security
Supports security cable lock
√
√
√
Supports fingerprint reader and no fingerprint reader option
Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered
down) and TPM Enhanced Drive Lock
Integrated Smart Card reader (active)
Full volume encryption
√
√
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√
Preboot authentication (password, Smart Card)
Windows 7, Service Pack 1
Operating system
5
Category
Description
HP
EliteBook
740/840
HP
EliteBook
750/850
HP ZBook
14
Windows 8 Multi-Language 64
Windows 8 Professional 64
√
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√
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√
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√
Windows 8 License with Win 7 Downgrade
Preinstalled:
√
√
√
●
●
●
●
●
Windows® 8 ML 64
Windows 8 CH
Windows 8 EM
Windows 8 Professional 64
Windows 8 Professional 64 DPK with Windows 7
Professional 64 and 32
●
Windows 7 Home Premium 64 and 32 (not available with
HP ZBook 14)
●
●
●
Windows 7 Professional 64 and 32
FreeDOS
SUSE Linux (SLED 11) SP2, 64-bit
Preinstalled:
√
√
●
●
Windows 8 Professional 64 with MSNA
Windows 8 Professional 64 DPK with Windows 7
Professional 64 and 32 with MSNA
●
Windows 7 Professional 64 and 32 with MSNA
Restore media—DR-DVD:
√
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√
√
●
●
Windows 8 (available with any Windows 8 operating
system and required with Windows 8 Professional
downgrade operating system)
Windows 7 (available with any Windows 7 or Windows 8
downgrade operating system)
Restore media—OS-DVD:
√
●
Windows 8 Professional 64-bit (only available and
required with Windows 8 Professional downgrade
operating system)
●
●
●
●
Windows 8 64-bit
Windows 8 Country-Specific 64-bit
Windows 8 Emerging Market 64-bit
Windows 7 Home Premium 64- and 32-bit (available with
any Windows 7 HP operating system except Asia-Pacific
countries and regions and the People's Republic of China)
●
Windows 7 Professional 64- and 32-bit (available with any
Windows 7 Professional or Windows 8 Professional
downgrade except Asia-Pacific countries and regions and
the People's Republic of China)
Certified:
√
√
√
6
Chapter 1 Product description
Category
Description
HP
EliteBook
740/840
HP
EliteBook
750/850
HP ZBook
14
●
●
Microsoft WHQL
SuSE Linux Enterprise (SLED) 64-bit Service Pack 2
Web-only support:
√
√
√
●
●
●
●
●
●
●
●
Windows 8.1 Professional 64
Windows 8.1 Enterprise 64
Windows 8.1 Multi-Language 64
Windows 8.1 Emerging Markets 64
Windows 8.1 Chinese Market 64
Windows 8 Enterprise 64
Windows 7 Enterprise 64 and 32
Windows 7 Ultimate 64 and 32
Serviceability
End user replaceable parts:
√
√
√
●
●
●
●
●
●
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●
AC adapter
Battery
Hard drive/Solid-state drive
Keyboard
Memory module
WLAN module
WWAN module
M.2 (NGFF) Flash cache / SSD
7
2 External component identification
Display
Component
(1)
Description
WLAN antennas (2)*
Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2)
WWAN antennas (2)* (select models only)
Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3)
(4)
(5)
Internal microphones (2)
Record sound.
Webcam light (select models only)
Webcam (select models only)
On: The webcam is in use.
Records video and captures still photographs.
For information on using the webcam, access HP Support Assistant.
To access HP Support Assistant in Windows 8, on the Start screen,
select the HP Support Assistant app. To access HP Support Assistant
in Windows 7, select Start > Help and Support > User Guides.
(6)
Internal display switch
Turns off the display or initiates Sleep (Windows)/Suspend (Linux) if
the display is closed while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the
8
Chapter 2 External component identification
Component
Description
Start screen, select My computer, and then select User guides. TO access the user guides in Windows 7, select Start > Help and
Support > User Guides.
Top
TouchPad
Component
Description
(1)
(2)
(3)
(4)
(5)
(6)
Pointing stick (select models only)
Left pointing stick button
TouchPad zone
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Functions like the right button on an external mouse.
Left TouchPad button
Right pointing stick button
Right TouchPad button
Top
9
Lights
Component
(1)
Description
●
●
Power light
On: The computer is on.
Blinking: The computer is in the Sleep state (Windows) or
Suspend state (Linux).
●
Off: The computer is off (Windows) or in Hibernation
(Linux).
(2)
(3)
Caps lock light
On: Caps lock is on.
●
●
Microphone mute light
Amber: microphone sound is off.
Off: microphone sound is on.
(4)
(5)
Num lock light
Wireless light
On: Num lock is on.
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●
Amber: All wireless devices are off.
●
●
(6)
Mute light
Amber: Computer sound is off.
Off: Computer sound is on.
10 Chapter 2 External component identification
Buttons and fingerprint reader (select models only)
Component
(1)
Description
●
●
●
●
Power button
When the computer is off, press the button to turn on the
computer.
When the computer is on, press the button briefly to initiate
Sleep.
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and operating system
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
Windows 8:
▲
From the Start screen, type power, select Settings, and
then select Power Options.
Windows 7:
▲
Select Start > Control Panel > System and Security >
Power Options.
Linux:
1. Select Computer > Control Center.
Top 11
Component
Description
2. In the left pane, click System, and then click Power
Management in the right pane.
(2)
(3)
Speakers (2)
Produce sound.
Wireless button
Turns the wireless feature on or off but does not establish a
wireless connection.
(4)
(5)
Volume mute button
Mutes and restores speaker sound.
Fingerprint reader (select models only)
Allows a fingerprint logon to Windows, instead of a password
logon.
Keys
Component
(1)
Description
esc key
fn key
(Windows only) Displays system information when pressed in
combination with the fn key.
(2)
(Windows) Executes frequently used system functions when
pressed in combination with a function key, the num lk key, or
the esc key.
(Linux) Executes frequently used system functions when
pressed in combination with a function key.
(3)
Windows button
(Windows only) Returns you to the Start screen from an open
app or the Windows desktop.
NOTE: Pressing the Windows button again will return you to
the previous screen.
(4)
(5)
Function keys
Execute frequently used system functions when pressed in
combination with the fn key.
Embedded numeric keypad
When the keypad is turned on, it can be used like an external
numeric keypad.
12 Chapter 2 External component identification
Component
(6)
Description
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
num lk key
Turns the embedded numeric keypad on and off when pressed
in combination with the fn key.
(Linux) Alternates between the navigational and numeric
functions on the integrated numeric keypad.
Front
Component
(1)
Description
●
Wireless light
White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●
Amber: All wireless devices are off.
On: The computer is on.
●
●
(2)
(3)
Power light
Blinking: The computer is in the Sleep state
(Windows) or Suspend state (Linux).
●
●
Off: The computer is off or in Hibernation (Linux).
AC adapter/Battery light
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
Front 13
Component
Description
●
Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the
battery light begins blinking rapidly.
●
Off: The battery is fully charged.
●
●
(4)
Hard drive light
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
14 Chapter 2 External component identification
Left
Component
(1)
Description
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3)
(4)
External VGA monitor port
USB 3.0 charging port
Connects an external VGA monitor or projector.
Connects optional USB 3.0 devices and provides enhanced USB
power performance. The USB charging port can also charge
select models of cell phones and MP3 players, even when the
computer is off.
(5)
(6)
USB 3.0 ports (2)
Connect optional USB 3.0 devices and provide enhanced USB
power performance.
Smart card reader (select models only)
Supports optional smart cards.
Left 15
Right
Component
(1)
Description
Audio-out (headphone) jack/Audio-in
(microphone) jack
Produces sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
Also connects an optional headset microphone.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access the user guides:
Windows 8: Select the HP Support Assistant app on the Start
screen, select My computer, and then select User guides.
Windows 7: Select Start > Help and Support > User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(2)
DisplayPort
Connects an optional digital display device, such as a high-
performance monitor or projector.
(3)
(4)
Memory card reader
USB 3.0 ports (2)
Reads data from and writes data to memory cards such as
Secure Digital (SD).
Connect optional USB 3.0 devices and provide enhanced USB
power performance.
(5)
RJ-45 (network) jack
Connects a network cable.
(6)
(7)
Docking connector
Power connector
Connects an optional docking device.
Connects an AC adapter.
16 Chapter 2 External component identification
Bottom
NOTE: Your computer may look slightly different from the illustration in this section.
Component
Description
(1)
(2)
Accessory battery connector
Service cover
Connects an optional accessory battery.
Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
HP Support Assistant. To access HP Support Assistant on
the Start screen, select the HP Support Assistant app.
(3)
(4)
(5)
Service cover release latch
Service cover release lock
Vents (2)
Releases the service cover on the computer.
Locks service cover.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(6)
SIM slot (select models only)
Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Bottom 17
Component
(1)
Description
Service cover
Provides access to the hard drive bay, the
wireless LAN (WLAN) module slot, the WWAN
module slot, and the memory module slots.
CAUTION: To prevent an unresponsive
system, replace the wireless module only with
a wireless module authorized for use in the
computer by the governmental agency that
regulates wireless devices in your country or
region. If you replace the module and then
receive a warning message, remove the
module to restore computer functionality, and
then contact support through HP Support
Assistant. To access HP Support Assistant on
the Start screen, select the HP Support
Assistant app.
(2)
(3)
(4)
Service cover release latch
Service cover release lock
Vents (3)
Releases the service cover on the computer.
Locks the service cover.
Enable airflow to cool internal components.
18 Chapter 2 External component identification
Component
Description
NOTE: The computer fan starts up
automatically to cool internal components and
prevent overheating. It is normal for the
internal fan to cycle on and off during routine
operation.
(5)
SIM slot (select models only)
Supports a wireless subscriber identity module
(SIM). The SIM slot is located inside the battery
bay.
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery
on page 59 for battery removal instructions.
Item
(1)
Component
Description
Product name
This is the product name affixed to the front of
the computer.
(2)
(3)
Serial number (s/n)
This is an alphanumeric identifier that is unique to
each product.
Part number/Product number (p/n)
This number provides specific information about
the product’s hardware components. The part number helps
a service technician determine what components and parts
are needed.
(4)
(5)
Warranty period
Model description
This number describes the duration of the warranty period
for the computer.
This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
Service tag 19
3 Illustrated parts catalog
Computer major components
IMPORTANT: For system board (16) replacement on serial numbers xxx501xxxx and below, you must use a
conversion kit (see product description for “(Gold Conversion Kit)” in the section marked 16a of the table
below). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for
“(Gold)”).
20 Chapter 3 Illustrated parts catalog
Item
(1)
Component
Spare part
number
Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more display assembly
Touch screen display assemblies are only spared as whole units.
Display assembly, 14-inch, HD+, for use in HP EliteBook 740/840 models
Display assembly, 14-inch, HD+, for use in HP ZBook 14 models
Display assembly, 15-inch, HD, for use in HP EliteBook 750/850 models
737735-001
739848-001
766680-001
(2)
(3)
Keyboard (includes cables)
With pointing stick; no backlight
730794-xx1
731179-xx1
Backlit, with pointing stick
Top cover (includes TouchPad):
For use on HP EliteBook 740/840 models
For use on HP ZBook 14
730964-001
730965-001
730800-001
For use on HP EliteBook 750/850 models
Power button board
(4)
For use on HP EliteBook 740/840/HP ZBook 14 models
For use on HP EliteBook 750/850 models
RTC battery
730959-001
730822-001
665733-001
(5)
(6)
Touchpad
For use in EliteBook 740/840 models
For use in ZBook 14 models
797437-001
797438-001
797431-001
For use in EliteBook 750/850 models
Card reader board (not illustrated)
For use on HP EliteBook 740/840/HP ZBook 14 models
For use on HP EliteBook 750/850 models
Speaker assembly (includes cable)
VGA/USB board
730955-001
730821-001
730798-001
(7)
(8)
For use in HP EliteBook 740/840/HP ZBook 14 models
For use in HP EliteBook 750/850 models
Fingerprint reader board (includes cable, bracket, and insulator)
For use in HP EliteBook 740/840/HP ZBook 14 models
For use in HP EliteBook 750/850 models
Battery (Li ion):
730966-001
730820-001
(9)
730956-001
730817-001
(10)
6-cell, 60-Wh, 2.7-Ah (for use in EliteBook 740/840 and ZBook 14 models)
719796-001
Computer major components 21
Item
Component
Spare part
number
3-cell, 50-Wh, 4.5-Ah
717376-001
717375-001
730792-001
3-cell, 24-Wh, 2.4-Ah
(11)
(12)
Fan (includes cable)
Heat sink (includes replacement thermal material):
Hard drive (does not include hard drive bracket or screws):
1-TB, 7200-rpm (for use in EliteBook 740/840 and ZBook 14 models)
1-TB, 5400-rpm, 2.5-inch
766644-001
676521-001
776476-001
1-TB, 5400-rpm hard drive, locked, for use in EliteBook 740/840 models (does not include hard drive
bracket or screws)
1-TB, 5400-rpm, locked
763529-001
633252-001
703268-001
683801-001
703267-001
782123-001
683802-001
730946-001
773555-001
776626-001
634862-001
789520-001
730793-001
730962-001
730963-001
732626-001
730815-001
750-GB, 7200-rpm, 2.5-inch, for use in EliteBook 740/840 and ZBook 14 models
500-GB, 7200-rpm, 7-mm, SED
500-GB, 7200-rpm, 2.5-inch, SED
500-GB, 7200-rpm, 7-mm
500-GB, 7200-rpm, 7-mm, locked (HGST), for use in EliteBook 740/840 and ZBook 14 models
500-GB, 5400-rpm, 7-mm
500-GB, 5400-rpm, 7-mm, FIPS
500-GB, 5400-rpm, 7-mm, locked (SGT), for use in EliteBook 740/840 and ZBook 14 models
500-GB, 5400-rpm, 7-mm, locked (SGT), for use in EliteBook 740/840 and ZBook 14 models
320-GB, 7200-rpm, 7-mm
320-GB, 5400-rpm, 7-mm, WD, locked, for use in EliteBook 740/840 and ZBook 14 models
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws)
For use only on HP EliteBook 740/840/HP ZBook 14 models with discrete graphics
For use only on HP EliteBook 740/840/HP ZBook 14 models with UMA graphics
For use only on HP EliteBook 750/850 models with discrete graphics
For use only on HP EliteBook 750/850 models with UMA graphics
Memory modules (PC3L, 12800, 1600-MHz):
(13)
(14)
(15)
(16)
8-GB memory module
693374-001
691740-001
4-GB memory module
System board (includes replacement thermal material):
System board for use in models with discrete graphics:
●
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system for use
in EliteBook 750/850 models (Gold)
802519-601
802519-501
●
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system for use in
EliteBook 750/850 models (Gold)
22 Chapter 3 Illustrated parts catalog
Item
Component
Spare part
number
●
Intel Core i7-4600U processor for use with models without the Windows 8 operating system for
use in EliteBook 750/850 models (Gold)
802519-001
●
●
●
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system (Gold)
802518-601
802518-501
802518-001
Intel Core i7-4600U processor for use with models without the Windows 8 operating system
(Gold)
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold)
802522-601
802522-501
802522-001
802536-601
802536-501
802536-001
802528-601
802528-501
802528-001
802524-601
802524-501
802524-001
802525-601
802525-501
802525-001
802534-601
802534-501
802534-001
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold)
Intel Core i7-4600U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold)
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold)
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold)
Intel Core i7-4500U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold)
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold)
Intel Core i7-4500U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold)
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4310U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold)
Computer major components 23
Item
Component
Spare part
number
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold)
802527-601
802527-501
802527-001
802512-601
802512-501
802512-001
802521-601
802521-501
802521-001
802532-601
802532-501
802532-001
802526-601
802526-501
802526-001
802517-601
802517-501
802517-001
802520-601
802520-501
802520-001
802530-601
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold)
Intel Core i5-4310U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 andv 750/850 models (Gold)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4200U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold)
Intel Core i5-4200U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold)
Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold)
24 Chapter 3 Illustrated parts catalog
Item
Component
Spare part
number
●
●
Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold)
802530-501
802530-001
Intel Core i3-4030U processor for use with models without the Windows 8 operating system
(Gold)
●
●
●
Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold)
802515-601
802515-501
802515-001
Intel Core i3-4010U processor for use with models without the Windows 8 operating system
(Gold)
System board for use in models with UMA graphics:
●
●
●
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system (Gold)
802535-601
802535-501
802535-001
Intel Core i7-4510U processor for use with models without the Windows 8 operating system
(Gold)
●
●
●
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system (Gold)
802523-601
802523-501
802523-001
Intel Core i7-4500U processor for use with models without the Windows 8 operating system
(Gold)
●
●
●
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system (Gold)
802533-601
802533-501
802533-001
Intel Core i5-4310U processor for use with models without the Windows 8 operating system
(Gold)
●
●
●
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system (Gold)
802511-601
802511-501
802511-001
Intel Core i5-4300U processor for use with models without the Windows 8 operating system
(Gold)
●
●
●
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system (Gold)
802531-601
802531-501
802531-001
Intel Core i5-4210U processor for use with models without the Windows 8 operating system
(Gold)
●
●
●
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system (Gold)
802516-601
802516-501
802516-001
Intel Core i5-4200U processor for use with models without the Windows 8 operating system
(Gold)
●
●
●
Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold)
802529-601
802529-501
802529-001
Intel Core i3-4030U processor for use with models without the Windows 8 operating system
(Gold)
●
●
Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold)
802514-601
802514-501
Computer major components 25
Item
Component
Spare part
number
●
Intel Core i3-4010U processor for use with models without the Windows 8 operating system
(Gold)
802514-001
(16a)
System board (Gold Conversion Kits) (includes replacement thermal material):
System board conversion kit for use in models with discrete graphics:
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold Conversion Kit)
802522-6C1
802522-5C1
802522-0C1
802518-6C1
802518-5C1
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold Conversion Kit)
Intel Core i7-4600U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold Conversion Kit)
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
Intel Core i7-4600U processor for use with models without the Windows 8 operating system (Gold 802518-0C1
Conversion Kit)
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold Conversion Kit)
802528-6C1
802528-5C1
802528-0C1
802536-6C1
802536-5C1
802536-0C1
802524-6C1
802524-5C1
802524-0C1
802525-6C1
802525-5C1
802525-0C1
802527-6C1
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold Conversion Kit)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold Conversion Kit)
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i7-4500U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold Conversion Kit)
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold Conversion Kit)
Intel Core i7-4500U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold Conversion Kit)
26 Chapter 3 Illustrated parts catalog
Item
Component
Spare part
number
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold Conversion Kit)
802527-5C1
802527-0C1
802534-6C1
802534-5C1
802534-0C1
802512–6C1
802512–5C1
802512–0C1
802521-6C1
802521-5C1
802521-0C1
802526-6C1
802526-5C1
802526-0C1
802532-6C1
802532-5C1
802532-0C1
802520-6C1
802520-5C1
802520-0C1
802516-6C1
802516-5C1
Intel Core i5-4310U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4310U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 andv 750/850 models (Gold Conversion Kit)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system for use
in ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system for use in
ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4200U processor for use with models without the Windows 8 operating system for
use in ZBook 14 models (Gold Conversion Kit)
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
Computer major components 27
Item
Component
Spare part
number
●
●
●
●
●
●
●
Intel Core i5-4200U processor for use with models without the Windows 8 operating system (Gold 802516-0C1
Conversion Kit)
Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
802530-6C1
Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
802530-5C1
Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold 802530-0C1
Conversion Kit)
Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
802514-6C1
Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
802514-5C1
Intel Core i3-4010U processor for use with models without the Windows 8 operating system (Gold 802514-0C1
Conversion Kit)
System board for use in models with UMA graphics:
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system for use
in EliteBook 750/850 models (Gold Conversion Kit)
802519-6C1
802519-5C1
802519-0C1
802535-6C1
802535-5C1
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system for use in
EliteBook 750/850 models (Gold Conversion Kit)
Intel Core i7-4600U processor for use with models without the Windows 8 operating system for
use in EliteBook 750/850 models (Gold Conversion Kit)
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system (Gold 802535-0C1
Conversion Kit)
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system(Gold
Conversion Kit)
802523-6C1
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system(Gold
Conversion Kit)
802523-5C1
Intel Core i7-4500U processor for use with models without the Windows 8 operating system(Gold 802523-0C1
Conversion Kit)
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
802533-6C1
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
802533-5C1
Intel Core i5-4310U processor for use with models without the Windows 8 operating system (Gold 802533-0C1
Conversion Kit)
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
802511-6C1
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
802511-5C1
28 Chapter 3 Illustrated parts catalog
Item
Component
Spare part
number
●
●
●
●
●
●
●
●
●
●
●
●
●
Intel Core i5-4300U processor for use with models without the Windows 8 operating system (Gold 802511-0C1
Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
802531-6C1
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
802531-5C1
Intel Core i5-4210U processor for use with models without the Windows 8 operating system (Gold 802531-0C1
Conversion Kit)
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system for use
in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
802517-6C1
802517-5C1
802517-0C1
802529-6C1
802529-5C1
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system for use in
EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4200U processor for use with models without the Windows 8 operating system for
use in EliteBook 740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold 802529-0C1
Conversion Kit)
Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold
Conversion Kit)
802515-6C1
Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold
Conversion Kit)
802515-5C1
Intel Core i3-4010U processor for use with models without the Windows 8 operating system (Gold 802515-0C1
Conversion Kit)
(17)
WLAN module:
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter
Intel Wireless-N 7260BN 802.11 b/g/n 2×2 WiFi + BT 4.0 combo adapter
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 (for use in Indonesia)
WWAN module:
710661-001
717381-001
717382-001
697316-001
717384-001
747832-001
(18)
(19)
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Gobi 4G Module
704030-001
704031-001
723895-001
HP hs3110 HSPA+ Mobile Broadband Module
Base enclosure (includes RJ-45 door with spring)
For use only on HP EliteBook 740/840 models
765809-001
765810-001
For use only on HP ZBook 14 models
Computer major components 29
Item
(20)
Component
Spare part
number
For use only on HP EliteBook 750/850 models
For use only on HP EliteBook 750/850 models, ESD
Rubber Kit (not illustrated; includes rubber screw covers):
Solid-state drive (SSD) (includes hard drive bracket and screws)
512-GB
730813-001
765811-001
730796-001
752240-001
731194-001
766013-001
766643-001
780090-001
799300-001
800584-001
732680-001
732678-001
786173-001
744483-001
766678-001
795941-001
732681-001
786035-001
743008-001
256-GB, Self-encrypting drive (SED)
256-GB, Self-encrypting drive (SED), OPAL
256-GB
256-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models)
256-GB, Self-encrypting drive (SED), locked
256-GB, locked, SMSG
240-GB
180-GB
180-GB, Self-encrypting drive (SED)
128-GB (for use only in HP EliteBook 750/850 models)
128-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models)
128-GB, locked, SanDisk
120-GB
120-GB, M.2 (for use only in HP EliteBook 750/850)
32-GB M.2
(21)
Service cover
For use only on HP EliteBook 840 models with a touch screen
For use only on HP EliteBook 740 models with a touch screen
For use only on HP EliteBook 840/HP ZBook 14 models; RCTO
For use only on HP ZBook 14 models
766324-001
784452-001
745311-001
730961-001
766327-001
784479-001
745310-001
For use only on HP EliteBook 850 models with a touch screen
For use only on HP EliteBook 750 models with a touch screen
For use only on HP EliteBook 850 models; for RCTO
30 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
HP EliteBook 740/840/ZBook 14 models
Item
(1)
Component
Spare part number
Display bezel:
For use only on HP EliteBook 840 models
For use in HP EliteBook 740 models
For use on HP ZBook 14 models
Webcam
730952-001
784451-001
730953-001
730542-001
730795-001
730947-001
730954-001
(2)
Microphone module (not illustrated)
Antenna cables and transceivers (WLAN and WWAN)
Display panel cable (includes webcam/microphone module cable)
(3)
(4)
Display assembly subcomponents 31
Item
(5)
Component
Spare part number
(35.6-cm) 14.0-in, LED, AntiGlare display panel:
HD, SVA (1366×768), 200 nits
737657-001
737658-001
737659-001
HD+, SVA (1920×1080), 250 nits
FHD, SVA (1920×1080) 300 nits
(6)
(7)
Display Hinge Kit (includes left and right hinges and hinge covers):
For use in HP EliteBook 740/840 models
For use in HP ZBook 14 models
730957-001
737660-001
Display enclosure (includes 4 transceivers with antennas)
For use in HP EliteBook 740/840 models
For use in HP ZBook 14 models
730949-001
730948-001
HP EliteBook 750/850 models
32 Chapter 3 Illustrated parts catalog
Item
(1)
Component
Spare part number
Display bezel
For use in HP EliteBook 850 models
For use in HP EliteBook 750 models
Webcam
730814-001
784478-001
730542-001
730795-001
(2)
(3)
Microphone module (not illustrated)
(39.6-cm) 15.6-in, LED, AntiGlare display panel:
FHD, SVA (1920×1080) 200 nits
733684-001
733685-001
730801-001
736678-001
730819-001
730811-001
HD, SVA (1368×768) 300 nits
(4)
(5)
(6)
(7)
Display panel cable (includes webcam/microphone module cable)
Antenna cables and transceivers (WLAN and WWAN)
Display Hinge Kit (includes left and right hinges and hinge covers):
Display enclosure (includes 4 transceivers with antennas)
Mass storage devices
Item
(1)
Description
Spare part number
Hard Drive Hardware Kit, includes bracket
730793-001
Mass storage devices 33
Item
(2)
Description
Spare part number
Hard drive (does not include hard drive bracket or screws):
1-TB, 7200-rpm (for use in EliteBook 740/840 and ZBook 14 models)
1-TB, 5400-rpm, 2.5-inch
766644-001
676521-001
776476-001
763529-001
633252-001
703268-001
683801-001
703267-001
782123-001
1-TB, 5400-rpm, locked (for use in EliteBook 750/850 models)
1-TB, 5400-rpm, locked
750-GB, 7200-rpm, 2.5-inch (for use in EliteBook 740/840 and ZBook 14 models)
500-GB, 7200-rpm, 7-mm, SED
500-GB, 7200-rpm, 2.5-inch, SED
500-GB, 7200-rpm, 7-mm
500-GB, 7200-rpm, 7-mm, locked (HGST)(for use in EliteBook 740/840 and ZBook 14
models)
500-GB, 5400-rpm, 7-mm
683802-001
730946-001
773555-001
500-GB, 5400-rpm, 7-mm, FIPS
500-GB, 5400-rpm, 7-mm, locked (SGT)(for use in EliteBook 740/840 and ZBook 14
models)
500-GB, 5400-rpm, 7-mm, locked (SGT)(for use in EliteBook 740/840 and ZBook 14
models)
776626-001
634862-001
320-GB, 7200-rpm, 7-mm
320-GB, 5400-rpm, 7-mm, WD, locked (for use in EliteBook 740/840 and ZBook 14 models) 789520-001
(3)
Solid-state drive (includes hard drive bracket and screws):
512-GB
752240-001
731194-001
766013-001
766643-001
780090-001
799300-001
800584-001
732680-001
732678-001
786173-001
744483-001
766678-001
795941-001
732681-001
256-GB, Self-encrypting drive (SED)
256-GB, Self-encrypting drive (SED), OPAL
256-GB
256-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models)
256-GB, Self-encrypting drive (SED), locked
256-GB, locked, SMSG
240-GB
180-GB
180-GB, Self-encrypting drive (SED)
128-GB (for use only in HP EliteBook 15 models)
128-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models)
128-GB, locked, SanDisk
120-GB
34 Chapter 3 Illustrated parts catalog
Item
Description
Spare part number
786035-001
120-GB, M.2 (for use only in HP EliteBook 750/850)
32-GB
743008-001
Plastics Kit
Item
Description
Spare part number
730958-001
Plastics Kit for use only on HP EliteBook 740/840 models
Plastics Kit for use only on HP ZBook 14 models
Plastics Kit for use only on HP EliteBook 750/850 models
SD card insert, illustrated
739558-001
730802-001
(1)
(2)
(3)
(4)
Fingerprint reader insert
RJ-45 spring
RJ-45 door
Plastics Kit 35
Miscellaneous parts
Component
Spare part number
AC adapter:
90-W HP Smart AC adapter (PFC) for use only in Elitebook 750/850 models
693712-001
742437-001
693716-001
693711-001
693710-001
45-W HP Smart AC adapter (non-PFC, EM, 3-wire)
65-W HP Smart AC travel adapter (non-PFC)
65-W HP Smart AC adapter (non-PFC, 3-wire)
65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of China
Power cord (3-pin, black, 1.83-m):
For use in Argentina
490371-D01
490371-011
490371-202
490371-081
490371-021
490371-D61
490371-BB1
490371-061
490371-291
490371-001
490371-AA1
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
For use in Australia
For use in Brazil
For use in Denmark
For use in Europe
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in North America
For use in the People's Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
Power cord (3-pin, black, 1.83-m):
For use in Argentina
755530-D01
755530-011
755530-202
755530-AA1
755530-081
755530-021
755530-D61
755530-BB1
For use in Australia
For use in Brazil
For use in the People’s Republic of China
For use in Denmark
For use in Europe
For use in India
For use in Israel
36 Chapter 3 Illustrated parts catalog
Component
Spare part number
755530-061
755530-291
755530-001
755530-AR1
755530-AD1
755530-111
755530-AB1
755530-201
755530-031
753361-001
762689-001
630380-001
575921-001
For use in Italy
For use in Japan
For use in North America
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
Power cord, 1.8 m, 2-pin, for use in Japan
Power cord, 1.0 m, 2-pin, for use in Japan
Travel Smart DC cable, 3 W
Cable lock
Mouse
USB, optical, travel
434594-001
674318-001
730797-001
USB, laser
Screw Kit
Cases
Professional top load case
Top load case
705621-001
679921-001
718549-001
718550-001
617450-001
HP Business Slim Top Load Case
HP Business Top Load Case
Display Port to HDMI adapter
Miscellaneous parts 37
Sequential part number listing
CSR flag designations:
A = Mandatory
B = Optional
C = Service technician recommended
N = Non-user replaceable
IMPORTANT: For system board replacement on serial numbers xxx501xxxx and below, you must use a
conversion kit (see product description for “(Gold Conversion Kit)”). For serial numbers xxx502xxxx and
above, use the standard spare kit (see product description for “(Gold)”).
Spare part
number
CSR
flag
Description
490371-001
490371-011
490371-021
490371-031
490371-061
490371-081
490371-111
490371-201
490371-202
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-AR1
490371-BB1
490371-D01
572511-001
575921-001
617450-001
630380-001
633252-001
634862-001
665733-001
674318-001
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
N
A
Power cord for use on all computer models in North America (3-pin, black, 1.83-m)
Power cord for use on all computer models in Australia (3-pin, black, 1.83-m)
Power cord for use on all computer models in Europe (3-pin, black, 1.83-m)
Power cord for use on all computer models in the United Kingdom and Singapore (3-pin, black, 1.83-m)
Power cord for use on all computer models in Italy (3-pin, black, 1.83-m)
Power cord for use on all computer models in Denmark (3-pin, black, 1.83-m)
Power cord for use on all computer models in Switzerland (3-pin, black, 1.83-m)
Power cord for use on all computer models in Thailand (3-pin, black, 1.83-m)
Power cord for use on all computer models in Brazil (3-pin, black, 1.83-m)
Power cord for use on all computer models in Japan (3-pin, black, 1.83-m)
Power cord for use on all computer models in the People's Republic of China (3-pin, black, 1.83-m)
Power cord for use on all computer models in Taiwan (3-pin, black, 1.83-m)
Power cord for use on all computer models in South Korea (3-pin, black, 1.83-m)
Power cord for use on all computer models in South Africa (3-pin, black, 1.83-m)
Power cord for use on all computer models in Israel (3-pin, black, 1.83-m)
Power cord for use on all computer models in Argentina (3-pin, black, 1.83-m)
Intel Centrino Ultimate-N 6300 WLAN module
Cable lock
Display Port to HDMI adapter
Travel Smart DC cable, 3 W
750-GB, 7200-rpm, 2.5-inch (for use in EliteBook 740/840 and ZBook 14 models)
320-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
RTC battery
Mouse, USB, laser
38 Chapter 3 Illustrated parts catalog
Spare part
number
CSR
flag
Description
676521-001
679921-001
683801-001
683802-001
691740-001
693374-001
693710-001
693711-001
693712-001
693716-001
697316-001
703267-001
703268-001
704030-001
704031-001
705621-001
710661-001
717375-001
717376-001
717381-001
717382-001
717384-001
718549-001
718550-001
719796-001
723895-001
730542-001
730792-001
730793-001
730794-001
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
N
C
1-TB, 5400-rpm, 2.5-inch hard drive (does not include hard drive bracket or screws)
Top load case
500-GB, 7200-rpm, 2.5-inch, SED hard drive (does not include hard drive bracket or screws)
500-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
4-GB memory module (PC3L, 12800, 1600-MHz)
8-GB memory module (PC3L, 12800, 1600-MHz)
65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of China
65-W HP Smart AC adapter (non-PFC, 3-wire)
90-W HP Smart AC adapter (PFC) for use only in Elitebook 750/850 models
90-W HP Smart AC travel adapter (non-PFC)
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter
500-GB, 7200-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
500-GB, 7200-rpm, 7-mm, SED hard drive (does not include hard drive bracket or screws)
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Gobi 4G Module
Professional top load case
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 WLAN module
3-cell, 24-Wh, 2.40-Ah, Li-ion battery
3-cell, 50-Wh, 4.50-Ah, Li-ion battery
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0
Intel Wireless-N 7260BN 802.11 b/g/n 2×2 WiFi + BT 4.0 combo adapter
HP Business Slim Top Load Case
HP Business Top Load Case
6-cell, 60-Wh, 2.7-Ah, Li-ion battery (for use in EliteBook 740/840 and ZBook 14 models)
HP hs3110 HSPA+ Mobile Broadband Module
Webcam module
Fan (includes cable)
A
B
Hard Drive Hardware Kit (includes the hard drive bracket and screws)
Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing
stick cable)
730794-031
730794-041
B
B
Keyboard with pointing stick for use in the United Kingdom and Singapore (includes keyboard cable and
pointing stick cable)
Keyboard with pointing stick for use in Germany (includes keyboard cable and pointing stick cable)
Sequential part number listing 39
Spare part
number
CSR
flag
Description
730794-051
730794-061
730794-071
730794-081
730794-091
730794-131
730794-141
730794-151
730794-161
730794-171
730794-201
730794-211
730794-251
730794-261
730794-271
730794-281
730794-291
730794-A41
730794-AB1
730794-AD1
730794-B31
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
Keyboard with pointing stick for use in France (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Italy (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Spain (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Denmark (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Norway (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Portugal (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Turkey (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Greece (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Latin America (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Saudi Arabia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Brazil (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Russia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in South Korea (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in the Netherlands (includes keyboard cable and pointing
stick cable)
730794-B71
B
Keyboard with pointing stick for use in Sweden and Finland (includes keyboard cable and pointing
stick cable)
730794-BA1
730794-BB1
730794-BG1
730794-D61
730794-DB1
730794-DD1
730794-FL1
B
B
B
B
B
B
B
Keyboard with pointing stick for use in Slovenia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Israel (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Switzerland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in India (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Canada (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Iceland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in the Czech Republic and Slovakia (includes keyboard cable and
pointing stick cable)
730794-FP1
730795-001
B
Keyboard with pointing stick for use in Northwest Africa (includes keyboard cable and pointing
stick cable)
N
Microphone module
40 Chapter 3 Illustrated parts catalog
Spare part
number
CSR
flag
Description
730796-001
730797-001
730798-001
730800-001
730801-001
730802-001
A
N
N
N
N
N
Rubber Kit (includes rubber screw covers)
Screw Kit
Speaker assembly (includes cable)
Top cover for use only on HP EliiteBook 750/850 models (includes TouchPad)
Display panel cable for use only on HP EliteBook 750/850 models
Plastics Kit for use only on HP EliteBook 850 models (includes SD card insert, RJ-45 door, fingerprint
reader insert, and RJ-45 spring)
730811-001
730813-001
730814-001
730815-001
N
C
Display enclosure for use in HP EliteBook 850 models (includes 4 transceivers with antennas)
Base enclosure for use only on HP EliteBook 750/850 models, ESD (includes RJ-45 door with spring)
Display bezel for use only on HP EliteBook 850 models
A
N
Heat sink for use only on HP EliteBook 750/850 models with UMA graphics (includes replacement
thermal material)
730817-001
730819-001
N
N
Fingerprint reader assembly for use in HP EliteBook 750/850 models (includes cable, bracket, and
insulator)
Display Hinge Kit for use only on HP EliteBook 750/850 models (includes left and right hinges and hinge
covers)
730820-001
730821-001
730822-001
730946-001
730947-001
730948-001
730949-001
730952-001
730953-001
730954-001
730955-001
730956-001
C
C
VGA/USB board for use in HP EliteBook 750/850 models
Card reader board for use in HP EliteBook 850 models
N
A
N
N
N
N
N
N
C
Power button board for use in HP EliteBook 750/850 models
500-GB, 5400-rpm, 7-mm, FIPS hard drive (does not include hard drive bracket or screws)
Antennas (WLAN, WWAN) for use only on HP EliteBook 740/840/HP ZBook 14 models
Display enclosure for use in HP ZBook 14 models (includes 4 transceivers with antennas)
Display enclosure for use in HP EliteBook 740/840 models (includes 4 transceivers with antennas)
Display bezel for use only on HP EliteBook 840 models
Display bezel for use only on HP ZBook 14 models
Display panel cable for use only on HP EliteBook 740/840/HP ZBook 14 models
Card reader board for use in HP EliteBook 740/840/ZBook 14 models
N
Fingerprint reader assembly for use in HP EliteBook 740/840/HP ZBook 14 models (includes cable,
bracket, and insulator)
730957-001
730958-001
N
C
Display Hinge Kit for use only on HP EliteBook 740/840 models (includes left and right hinges and hinge
covers)
Plastics Kit for use only on HP EliteBook 740/840 models (includes SD card insert, RJ-45 door,
fingerprint reader insert, and RJ-45 spring)
730959-001
730961-001
730962-001
N
A
N
Power button board for use in HP EliteBook 740/840/HP ZBook 14 models
Service cover for use only on HP ZBook 14 models
Heat sink for use only on HP EliteBook 740/840/HP ZBook 14 models with discrete graphics (includes
replacement thermal material)
Sequential part number listing 41
Spare part
number
CSR
flag
Description
730963-001
N
Heat sink for use only on HP EliteBook 740/840/HP ZBook 14 models with UMA graphics (includes
replacement thermal material)
730964-001
730965-001
730966-001
731179-001
N
N
C
Top cover for use only on HP EliteBook 740/840 models (includes TouchPad)
Top cover for use only on HP EZBook 14 models (includes TouchPad)
VGA/USB board for use in HP EliteBook 740/840/HP ZBook 14 models
B
Keyboard, backlit, with pointing stick for use in the United States (includes keyboard cable and pointing
stick cable)
731179-031
731179-041
B
B
Keyboard, backlit, with pointing stick for use in the United Kingdom and Singapore (includes keyboard
cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Germany (includes keyboard cable and pointing
stick cable)
731179-051
731179-061
731179-071
B
B
B
Keyboard, backlit, with pointing stick for use in France (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Italy (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in in Spain (includes keyboard cable and pointing
stick cable)
731179-081
731179-091
731179-131
B
B
B
Keyboard, backlit, with pointing stick for use in in Denmark (includes keyboard cable and pointing
stick cable)
Keyboard, backlit, with pointing stick for use in Norway (includes keyboard cable and pointing
stick cable)
Keyboard, backlit, with pointing stick for use in Portugal (includes keyboard cable and pointing
stick cable)
731179-141
731179-151
731179-161
B
B
B
Keyboard, backlit, with pointing stick for use in Turkey (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Greece (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Latin America (includes keyboard cable and pointing
stick cable)
731179-171
B
Keyboard, backlit, with pointing stick for use in Saudi Arabia (includes keyboard cable and pointing
stick cable)
731179-201
731179-211
B
B
Keyboard, backlit, with pointing stick for use in Brazil (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Hungary (includes keyboard cable and pointing
stick cable)
731179-251
731179-261
B
B
Keyboard, backlit, with pointing stick for use in Russia (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Bulgaria (includes keyboard cable and pointing
stick cable)
731179-271
731179-281
B
B
Keyboard, backlit, with pointing stick for use in Romania (includes keyboard cable and pointing
stick cable)
Keyboard, backlit, with pointing stick for use in Thailand (includes keyboard cable and pointing
stick cable)
731179-291
731179-A41
B
B
Keyboard, backlit, with pointing stick for use in Japan (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Belgium (includes keyboard cable and pointing
stick cable)
42 Chapter 3 Illustrated parts catalog
Spare part
number
CSR
flag
Description
731179-AB1
731179-AD1
731179-B31
731179-B71
731179-BA1
B
B
B
B
B
Keyboard, backlit, with pointing stick for use in Taiwan (includes keyboard cable and pointing
stick cable)
Keyboard, backlit, with pointing stick for use in South Korea (includes keyboard cable and pointing
stick cable)
Keyboard, backlit, with pointing stick for use in the Netherlands (includes keyboard cable and pointing
stick cable)
Keyboard, backlit, with pointing stick for use in Sweden and Finland (includes keyboard cable and
pointing stick cable)
Keyboard, backlit, with pointing stick for use in Slovenia (includes keyboard cable and pointing
stick cable)
731179-BB1
731179-BG1
B
B
Keyboard, backlit, with pointing stick for use in Israel (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Switzerland (includes keyboard cable and pointing
stick cable)
731179-D61
731179-DB1
B
B
Keyboard, backlit, with pointing stick for use in India (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Canada (includes keyboard cable and pointing
stick cable)
731179-DD1
731179-FL1
731179-FP1
B
B
B
Keyboard, backlit, with pointing stick for use in Iceland (includes keyboard cable and pointing
stick cable)
Keyboard, backlit, with pointing stick for use in the Czech Republic and Slovakia (includes keyboard
cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Northwest Africa (includes keyboard cable and pointing
stick cable)
731194-001
732626-001
A
Solid-state drive, 256-GB, Self-encrypting drive (SED) (includes hard drive bracket and screws)
N
Heat sink for use only on HP EliteBook 850 models with discrete graphics (includes replacement
thermal material)
732678-001
732680-001
732681-001
733684-001
733685-001
736678-001
737657-001
737658-001
737659-001
737660-001
737735-001
739558-001
A
A
A
C
Solid-state drive, 180-GB (includes hard drive bracket and screws)
Solid-state drive, 240-GB (includes hard drive bracket and screws)
Solid-state drive, 120-GB (includes hard drive bracket and screws)
Raw display panel, (39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 300 nits
Raw display panel, (39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 200 nits
Antennas (WLAN, WWAN) for use only on HP EliteBook 750/850 models
Raw display panel, (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits
Raw display panel, (35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits
Raw display panel, (35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits
Display Hinge Kit for use only on HP ZBook 14 models (includes left and right hinges and hinge covers)
Display assembly, 14-inch, HD+, for use in HP EliteBook 740/840 models
C
N
C
C
C
N
N
N
Plastics Kit for use only on HP ZBook 14 models (includes SD card insert, RJ-45 door, fingerprint reader
insert, and RJ-45 spring)
739848-001
N
Display assembly, 14-inch, HD+, for use in HP ZBook 14 models
Sequential part number listing 43
Spare part
number
CSR
flag
Description
742437-001
743008-001
744483-001
A
A
A
45-W HP Smart AC adapter (non-PFC, EM, 3-wire)
Solid-state drive, 32-GB (includes hard drive bracket and screws)
Solid-state drive, 128-GB (includes hard drive bracket and screws); for use only in HP EliteBook 15
models
745310-001
745311-001
747832-001
752240-001
753361-001
755530-001
755530-011
755530-021
755530-031
755530-061
755530-081
755530-111
755530-201
755530-202
755530-291
755530-AA1
755530-AB1
755530-AD1
755530-AR1
755530-BB1
755530-D01
755530-D61
762689-001
763529-001
765809-001
765810-001
765811-001
766013-001
766324-001
766327-001
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
N
N
N
A
A
A
Service cover for use only on HP EliteBook 850 models; for RCTO
Service cover for use only on HP EliteBook 840/HP ZBook 14 models; RCTO
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 (for use in Indonesia)
Solid-state drive, 512-GB, (includes hard drive bracket and screws)
Power cord, 1.8 m, 2-pin, for use in Japan
Power cord for use in North America (3-pin, black, 1.83-m)
Power cord for use in Australia (3-pin, black, 1.83-m)
Power cord for use in Europe (3-pin, black, 1.83-m)
Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
Power cord for use in Italy (3-pin, black, 1.83-m)
Power cord for use in Denmark (3-pin, black, 1.83-m)
Power cord for use in Switzerland (3-pin, black, 1.83-m)
Power cord for use in Thailand (3-pin, black, 1.83-m)
Power cord for use in Brazil (3-pin, black, 1.83-m)
Power cord for use in Japan (3-pin, black, 1.83-m)
Power cord for use in the People’s Republic of China (3-pin, black, 1.83-m)
Power cord for use in Taiwan (3-pin, black, 1.83-m)
Power cord for use in South Korea (3-pin, black, 1.83-m)
Power cord for use in South Africa (3-pin, black, 1.83-m)
Power cord for use in Israel (3-pin, black, 1.83-m)
Power cord for use in Argentina (3-pin, black, 1.83-m)
Power cord for use in India (3-pin, black, 1.83-m)
Power cord, 1.0 m, 2-pin, for use in Japan
1-TB, 5400-rpm hard drive, locked (does not include hard drive bracket or screws)
Base enclosure for use only on HP EliteBook 740/840 models (includes RJ-45 door with spring)
Base enclosure for use only on HP ZBook 14 models
Base enclosure for use only on HP EliteBook 750/850 models (includes RJ-45 door with spring)
256-GB, Self-encrypting drive (SED), OPAL
Service cover for use only on HP EliteBook 840 models with a touch screen
Service cover for use only on HP EliteBook 850 models with a touch screen
44 Chapter 3 Illustrated parts catalog
Spare part
number
CSR
flag
Description
766643-001
766644-001
766678-001
766680-001
773555-001
776476-001
A
A
A
N
A
A
Solid-state drive, 256-GB (includes hard drive bracket and screws)
Hard drive, 1-TB, 7200-rpm (for use in EliteBook 740/840 and ZBook 14 models)
Solid-state drive, 128-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models)
Display assembly, 15-inch, HD, for use in HP EliteBook 750/850 models
Hard drive, 500-GB, 5400-rpm, 7-mm, locked (SGT)(for use in EliteBook 740/840 and ZBook 14 models)
1-TB, 5400-rpm hard drive, locked, for use in EliteBook 740/840 models (does not include hard drive
bracket or screws)
776626-001
780090-001
782123–001
A
A
A
Hard drive, 500-GB, 5400-rpm, 7-mm, locked (SGT)(for use in EliteBook 740/840 and ZBook 14 models)
256-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models)
Hard drive, 500-GB, 7200-rpm, 7-mm, locked (HGST)(for use in EliteBook 740/840 and ZBook 14
models)
784451-001
784452-001
784478-001
784479-001
786035-001
786173-001
789520-001
795941-001
797431-001
797437-001
797438-001
799300-001
800584-001
802511-001
N
A
N
A
A
A
A
A
N
N
N
A
A
N
Display bezel for use in HP EliteBook 740 models
Service cover for use only on HP EliteBook 740 models with a touch screen
Display bezel for use in HP EliteBook 750 models
Service cover for use only on HP EliteBook 750 models with a touch screen
Solid-state drive, 120-GB, M.2 (for use only in HP EliteBook 750/850)
Solid-state drive, 180-GB, Self-encrypting drive (includes hard drive bracket and screws)
Hard drive, 320-GB, 5400-rpm, 7-mm, WD, locked (for use in EliteBook 740/840 and ZBook 14 models)
Solid-state drive, 128-GB, locked, SanDisk
Touchpad for use in EliteBook 750/850 models
Touchpad for use in EliteBook 740/840 models
Touchpad for use in ZBook 14 models
Solid-state drive, 256-GB, Self-encrypting drive (SED), locked
Solid-state drive, 256-GB, locked, SMSG
System board with UMA graphics and an Intel Core i5-4300U processor for use in models without the
Windows 8 operating system (Gold)
802511-0C1
802511-501
802511-5C1
802511-601
802511-6C1
802512-001
N
N
N
N
N
N
System board with UMA graphics and an Intel Core i5-4300U processor for use in models without the
Windows 8 operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8
Standard operating system (Gold)
System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8
Standard operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8
Professional operating system (Gold)
System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8
Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4300U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold)
Sequential part number listing 45
Spare part
number
CSR
flag
Description
802512-0C1
802512-501
802512-5C1
802512-601
802512-6C1
802514-001
802514-0C1
802514-501
802514-5C1
802514-601
802514-6C1
802515-001
802515-0C1
802515-501
802515-5C1
802515-601
802515-6C1
802516-001
802516-0C1
802516-501
802516-5C1
802516-601
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
System board with discrete graphics and an Intel Core i5-4300U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4300U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i5-4300U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4300U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i5-4300U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840 and
750/850 models without the Windows 8 operating system (Gold)
System board with UMA graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840 and
750/850 models without the Windows 8 operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840 and
750/850 models with the Windows 8 Standard operating system (Gold)
System board with UMA graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840 and
750/850 models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840 and
750/850 models with the Windows 8 Professional operating system (Gold)
System board with UMA graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840 and
750/850 models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i3-4010U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4200U processor for use in models without
the Windows 8 operating system (Gold)
System board with UMA graphics and an Intel Core i5-4200U processor for use in models without
the Windows 8 operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8
Standard operating system (Gold)
System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8
Standard operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8
Professional operating system (Gold)
46 Chapter 3 Illustrated parts catalog
Spare part
number
CSR
flag
Description
802516-6C1
802517-001
802517-0C1
802517-501
802517-5C1
802517-601
802517-6C1
802518-001
802518-0C1
802518-501
802518-5C1
802518-601
802518-6C1
802519-001
802519-0C1
802519-501
802519-5C1
802519-601
802519-6C1
802520-001
802520-0C1
802520-501
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8
Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4200U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i5-4200U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4200U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i5-4200U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4200U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i5-4200U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i7-4600U processor for use in models without
the Windows 8 operating system (Gold)
System board with UMA graphics and an Intel Core i7-4600U processor for use in models without
the Windows 8 operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i7-4600U processor for use in models with
the Windows 8 Standard operating system (Gold)
System board with UMA graphics and an Intel Core i7-4600U processor for use in models with
the Windows 8 Standard operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i7-4600U processor for use in models with
the Windows 8 Professional operating system (Gold)
System board with UMA graphics and an Intel Core i7-4600U processor for use in models with
the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4600U processor for use in EliteBook 750/850
models without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i7-4600U processor for use in EliteBook 750/850
models without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4600U processor for use in EliteBook 750/850
models with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i7-4600U processor for use in EliteBook 750/850
models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4600U processor for use in EliteBook 750/850
models with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i7-4600U processor for use in EliteBook 750/850
models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold)
Sequential part number listing 47
Spare part
number
CSR
flag
Description
802520-5C1
802520-601
802520-6C1
802521-001
802521-0C1
802521-501
802521-5C1
802521-601
802521-6C1
802522-001
802522-0C1
802522-501
802522-5C1
802522-601
802522-6C1
802523-001
802523-0C1
802523-501
802523-5C1
802523-601
802523-6C1
802524-001
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4300U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i5-4300U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4300U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i5-4300U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4300U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i5-4300U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4600U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i7-4600U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4600U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i7-4600U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4600U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i7-4600U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i7-4500U processor for use in models without
the Windows 8 operating system (Gold)
System board with UMA graphics and an Intel Core i7-4500U processor for use in models without
the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4500U processor for use in models with
the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i7-4500U processor for use in models with
the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4500U processor for use in models with
the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i7-4500U processor for use in models with
the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4500U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold)
48 Chapter 3 Illustrated parts catalog
Spare part
number
CSR
flag
Description
802524-0C1
802524-501
802524-5C1
802524-601
802524-6C1
802525-001
802525-0C1
802525-501
802525-5C1
802525-601
802525-6C1
802526-001
802526-0C1
802526-501
802526-5C1
802526-601
802526-6C1
802527-001
802527-0C1
802527-501
802527-5C1
802527-601
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
System board with discrete graphics and an Intel Core i7-4500U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4500U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i7-4500U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4500U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i7-4500U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4500U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i7-4500U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4500U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i7-4500U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4500U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i7-4500U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4210U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i5-4210U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4210U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i5-4210U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4210U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i5-4210U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4310U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i5-4310U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4310U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i5-4310U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4310U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold)
Sequential part number listing 49
Spare part
number
CSR
flag
Description
802527-6C1
802528-001
802528-0C1
802528-501
802528-5C1
802528-601
802528-6C1
802529-001
802529-0C1
802529-501
802529-5C1
802529-601
802529-6C1
802530-001
802530-0C1
802530-501
802530-5C1
802530-601
802530-6C1
802531-001
802531-0C1
802531-501
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
System board with discrete graphics and an Intel Core i5-4310U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4510U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i7-4510U processor for use in ZBook 14 models
without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4510U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i7-4510U processor for use in ZBook 14 models
with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i7-4510U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i7-4510U processor for use in ZBook 14 models
with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i3-4030U processor for use in models without
the Windows 8 operating system (Gold)
System board with UMA graphics and an Intel Core i3-4030U processor for use in models without
the Windows 8 operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i3-4030U processor for use in models with
the Windows 8 Standard operating system (Gold)
System board with UMA graphics and an Intel Core i3-4030U processor for use in models with
the Windows 8 Standard operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i3-4030U processor for use in models with
the Windows 8 Professional operating system (Gold)
System board with UMA graphics and an Intel Core i3-4030U processor for use in models with
the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i3-4030U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i3-4030U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i3-4030U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i3-4030U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i3-4030U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i3-4030U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4210U processor for use in models without
the Windows 8 operating system (Gold)
System board with UMA graphics and an Intel Core i5-4210U processor for use in models without
the Windows 8 operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4210U processor for use in models with
the Windows 8 Standard operating system (Gold)
50 Chapter 3 Illustrated parts catalog
Spare part
number
CSR
flag
Description
802531-5C1
802531-601
802531-6C1
802532-001
802532-0C1
802532-501
802532-5C1
802532-601
802532-6C1
802533-001
802533-0C1
802533-501
802533-5C1
802533-601
802533-6C1
802534-001
802534-0C1
802534-501
802534-5C1
802534-601
802534-6C1
802535-001
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
System board with UMA graphics and an Intel Core i5-4210U processor for use in models with
the Windows 8 Standard operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4210U processor for use in models with
the Windows 8 Professional operating system (Gold)
System board with UMA graphics and an Intel Core i5-4210U processor for use in models with
the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4210U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i5-4210U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4210U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i5-4210U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4210U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i5-4210U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4310U processor for use in models without
the Windows 8 operating system (Gold)
System board with UMA graphics and an Intel Core i5-4310U processor for use in models without
the Windows 8 operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4310U processor for use in models with
the Windows 8 Standard operating system (Gold)
System board with UMA graphics and an Intel Core i5-4310U processor for use in models with
the Windows 8 Standard operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4310U processor for use in models with
the Windows 8 Professional operating system (Gold)
System board with UMA graphics and an Intel Core i5-4310U processor for use in models with
the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4310U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i5-4310U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4310U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i5-4310U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4310U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i5-4310U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850
models without the Windows 8 operating system (Gold)
Sequential part number listing 51
Spare part
number
CSR
flag
Description
802535-0C1
802535-501
802535-5C1
802535-601
802535-6C1
802536-001
802536-0C1
802536-501
802536-5C1
802536-601
802536-6C1
N
N
N
N
N
N
N
N
N
N
N
System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850
models without the Windows 8 operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850
models with the Windows 8 Standard operating system (Gold)
System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850
models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850
models with the Windows 8 Professional operating system (Gold)
System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850
models with the Windows 8 Professional operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4510U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold)
System board with discrete graphics and an Intel Core i5-4510U processor for use in EliteBook 740/840
and 750/850 models without the Windows 8 operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4510U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold)
System board with discrete graphics and an Intel Core i5-4510U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Standard operating system (Gold Conversion Kit)
System board with discrete graphics and an Intel Core i5-4510U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold)
System board with discrete graphics and an Intel Core i5-4510U processor for use in EliteBook 740/840
and 750/850 models with the Windows 8 Professional operating system (Gold Conversion Kit)
52 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
●
●
Flat-bladed screwdriver
Magnetic screwdriver
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Tools required 53
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
54 Chapter 4 Removal and replacement procedures preliminary requirements
Typical electrostatic voltage levels
Relative humidity
40%
Event
10%
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
15,000 V
5,000 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
800 V
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
2,000 V
3,500 V
7,000 V
5,000 V
5,000 V
20,000 V
11,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
●
●
●
●
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-
safe materials.
●
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
Grounding guidelines 55
●
●
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with
the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
56 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not
supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine
if Customer Self-Repair is supported in your location.
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 15 screws that must be removed, replaced, and/or loosened when servicing
the Customer Self-Repair parts. Make special note of each screw size and location during removal and
replacement.
Service cover
Description
Spare part number
766324-001
784452-001
745311-001
730961-001
766327-001
784479-001
745310-001
Service cover for use only on HP EliteBook 840 models with a touch screen
Service cover for use only on HP EliteBook 740 models with a touch screen
Service cover for use only on HP EliteBook 840/HP ZBook 14 models; RCTO
Service cover for use only on HP ZBook 14 models
Service cover for use only on HP EliteBook 850 models with a touch screen
Service cover for use only on HP EliteBook 750 models with a touch screen
Service cover for use only on HP EliteBook 850 models; RCTO
Before removing the service cover, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the service cover:
1. Slide the service cover release latch (1), remove the screw (if the optional screw is being used) (2), and
then slide the release latch again (3) to release the service cover.
NOTE: If you do not want to use the optional screw, you can store it inside the service cover.
Component replacement procedures 57
2. Slide the service cover toward the front of the computer (4) and lift (5) to remove the service cover.
Reverse the removal procedures to install the service cover.
58 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description
Spare part number
719796-001
6-cell, 60-Wh, 2.7-Ah (for use in EliteBook 740/840 and ZBook 14 models)
3-cell, 50-Wh, 4.5-Ah
717376-001
3-cell, 24-Wh, 2.4-Ah
717375-001
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Slide the battery release latches (1), and then lift the battery (2).
2. Remove the battery from the computer (3).
Install the battery by inserting it into the battery bay until you hear a click.
Component replacement procedures 59
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws.
Description
Spare part number
766644-001
1-TB, 7200-rpm (for use in EliteBook 740/840 and ZBook 14 models)
1-TB, 5400-rpm, 2.5-inch
676521-001
1-TB, 5400-rpm hard drive, locked, for use in EliteBook 740/840 models (does not include hard drive
bracket or screws)
776476-001
1-TB, 5400-rpm, locked
763529-001
633252-001
703268-001
683801-001
703267-001
782123-001
683802-001
730946-001
773555-001
776626-001
634862-001
789520-001
730793-001
750-GB, 7200-rpm, 2.5-inch (for use in EliteBook 740/840 and ZBook 14 models)
500-GB, 7200-rpm, 7-mm, SED
500-GB, 7200-rpm, 2.5-inch, SED
500-GB, 7200-rpm, 7-mm
500-GB, 7200-rpm, 7-mm, locked (HGST)(for use in EliteBook 740/840 and ZBook 14 models)
500-GB, 5400-rpm, 7-mm
500-GB, 5400-rpm, 7-mm, FIPS
500-GB, 5400-rpm, 7-mm, locked (SGT)(for use in EliteBook 740/840 and ZBook 14 models)
500-GB, 5400-rpm, 7-mm, locked (SGT)(for use in EliteBook 740/840 and ZBook 14 models)
320-GB, 5400-rpm, 7-mm
320-GB, 5400-rpm, 7-mm, WD, locked (for use in EliteBook 740/840 and ZBook 14 models)
Hard Drive Hardware Kit (includes hard drive bracket and screws)
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
5. Disconnect the battery.
Remove the hard drive:
1. Turn the computer upside down on a flat surface.
60 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward, and then remove it (3).
3. If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to
the hard drive.
b. Slide the hard drive bracket (2) off the hard drive. The hard drive bracket and screws are available
in the Hard Drive Hardware Kit, spare part number 730793-001.
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 61
Solid-state drive (SSD)
Description
Spare part number
752240-001
731194-001
766013-001
766643-001
780090-001
799300-001
800584-001
732680-001
732678-001
786173-001
744483-001
766678-001
795941-001
732681-001
786035-001
743008-001
512-GB
256-GB, Self-encrypting drive (SED), SSD
256-GB, Self-encrypting drive (SED), OPAL
256-GB
256-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models)
256-GB, Self-encrypting drive (SED), locked
256-GB, locked, SMSG
240-GB
180-GB
180-GB, Self-encrypting drive (SED)
128-GB, SSD (for use only in HP EliteBook 750/850 models)
128-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models)
128-GB, locked, SanDisk
120-GB, SSD
120-GB, M.2 (for use only in HP EliteBook 750/850)
32-GB, SSD
Before removing the solid-state drive module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
5. Disconnect the battery.
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the drive to the computer.
62 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Slide the drive away to remove it from the socket (2).
Reverse this procedure to install the solid-state drive.
Component replacement procedures 63
RTC battery
Description
Spare part number
RTC battery (includes cable and double-sided tape)
665733-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
5. Disconnect the battery.
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Pull the battery out from under the computer case (2), and then remove the battery (3) from
the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape.)
3. Remove the RTC battery.
Reverse this procedure to install the RTC battery.
64 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Memory module
Description
Spare part number
693374-001
8-GB memory module (PC3L, 12800, 1600-MHz)
4-GB memory module (PC3L, 12800, 1600-MHz)
691740-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
5. Disconnect the battery.
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures 65
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
Reverse this procedure to install a memory module.
66 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description
Spare part number
704030-001
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Gobi 4G Module
HP hs3110 HSPA+ Mobile Broadband Module
704031-001
723895-001
Before removing the WWAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue
WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the base enclosure.
Component replacement procedures 67
3. Remove the WWAN module (3) by pulling the module away from the slot.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
68 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WLAN module
Description
Spare part number
710661-001
717381-001
717382-001
697316-001
717384-001
747832-001
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter
Intel Wireless-N 7260BN 802.11 b/g/n 2×2 WiFi + BT 4.0 combo adapter
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 (for use in Indonesia)
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
5. Disconnect the battery.
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled
“1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If
the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable
connects to the middle terminal on the WLAN module.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the base enclosure.
(The WLAN module tilts up.)
Component replacement procedures 69
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
70 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Keyboard
Description
Spare part number
731179-xx1
Keyboard, backlit, with pointing stick
Keyboard with pointing stick; no backlight
730794-xx1
Before removing the keyboard, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the keyboard:
1. Loosen the two Phillips captive screws that secure the keyboard to the computer.
2. Rest and secure the partially open computer on its side.
Component replacement procedures 71
3. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of
the keyboard until the keyboard disengages from the computer.
4. Position the computer right-side up with the front toward you.
5. Lift the rear edge of the keyboard upward.
NOTE: The backlight cable is present only on HP EliteBook 850 models.
6. To remove the keyboard from HP EliteBook 840/HP ZBook14 models:
a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest.
b. Disconnect the main keyboard cable from the zero insertion force (ZIF) connector (2) on the
system board.
72 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
c. Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the system
board.
d. Remove the keyboard (4).
7. To remove the keyboard from HP EliteBook 850 models:
a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest.
b. Disconnect the main keyboard cable from the zero insertion force (ZIF) connector (2) on the
system board.
c. Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the system
board.
d. Disconnect the backlight cable from the zero insertion force (ZIF) connector (4) on the system
board.
Component replacement procedures 73
e. Remove the keyboard (5).
Reverse this procedure to install the keyboard.
74 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Service tag and PCID label on page 21 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing
the Authorized Service Provider parts. Make special note of each screw size and location during removal and
replacement.
Display panel (non-touch)
NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared at
the subcomponent level only. Touch displays are only spared as a whole (touch display components are not
spared).
In non-touch models, you can remove the raw display panel with the display assembly still connected to the
computer. The following section shows how to remove the raw display panel without removing the display
assembly from the computer.
See Display assembly on page 108 later in this chapter to remove internal components that require that you
remove the display assembly.
Description
Spare part number
Display bezel
Display bezel for use in HP EliteBook 840 models
Display bezel for use in HP EliteBook 740 models
Display bezel for use in HP ZBook 14 models
Display bezel for use in HP EliteBook 850 models
Display bezel for use in HP EliteBook 750 models
Display panel
730952-001
784451-001
730953-001
730814-001
784478-001
(35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits
(35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits
(39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 300 nits
737657-001
737658-001
737659-001
733684-001
Component replacement procedures 75
Description
Spare part number
733685-001
(39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 200 nits
Webcam module
730542-001
Microphone module
730795-001
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
5. Disconnect the battery.
Remove the display panel:
1. Lift to disengage the bezel on the bottom (1), left and right sides (2), and top (3).
2. Remove the bezel from the display assembly (4).
3. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Lift and rotate the panel onto the computer (2).
5. On the back of the display panel, lift the tape that secures the display cable to the display panel (1), and
the disconnect the display cable from the panel (2).
Component replacement procedures 77
6. Lift the display panel from the display enclosure.
7. If it is necessary to replace the webcam/microphone module:
a. Release the tape that secures the webcam cable to the module (1).
b. Disconnect the cable (2) from the module.
CAUTION: Handle the module with caution. The module has a thin profile and is susceptible to
damage when not handled carefully.
c. Remove the module (3) from the display enclosure. (The module is attached to the display
enclosure with double-sided tape.)
Reverse this procedure to reassemble and install the display panel components.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Base enclosure
Base enclosure removal procedures for HP EliteBook 840/HP ZBook 14 models and HP EliteBook 15 models
are in separated in the following sections.
Base enclosure (HP EliteBook 840/HP ZBook14 models)
Description
Spare part number
765809-001
Base enclosure for use only on HP EliteBook 740/840 models
Base enclosure for use only on HP ZBook 14 models
765810-001
Before removing the base enclosure, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
Use the following image as an overview of all base enclosure screw locations.
Remove the base enclosure:
1. Position the computer upside down.
Component replacement procedures 79
2. Remove the seven rubber screw covers from the screws outside of the service cover.
NOTE: The eight screws outside of the service cover also have rubber covers.
3. Remove the 16 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.
4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the six Phillips PM2.0×5.0
broadhead screws (2) inside the battery bay that secure the base enclosure to the computer.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Lift the base enclosure off the computer.
Reverse this procedure to install the base enclosure.
Component replacement procedures 81
Base enclosure (HP EliteBook 850 models)
Description
Spare part number
730813-001
Base enclosure for use only on HP EliteBook 750/850 models (includes RJ-45 door with spring)
Base enclosure for use only on HP EliteBook 750/850 models, ESD (includes RJ-45 door with spring)
765811-001
Before removing the base enclosure, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
Use the following image as an overview of all base enclosure screw locations.
Remove the base enclosure:
1. Position the computer upside down.
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the seven rubber screw covers from the screws outside of the service cover.
3. Remove the 21 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.
4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the five Phillips PM2.0×5.0
broadhead screws (2) inside the battery bay that secure the base enclosure to the computer.
Component replacement procedures 83
5. Lift the base enclosure off the computer.
Reverse this procedure to install the base enclosure.
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Description
Spare part number
Fan (includes cable)
730792-001
Before removing the fan, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the fan:
1. Loosen the two captive Phillips screws (1) that secure the fan to the base enclosure.
2. Disconnect the fan cable (2) from the system board.
3. Remove the fan (3).
Reverse this procedure to install the fan.
Component replacement procedures 85
Card reader board
Description
Spare part number
730955-001
Card reader board for use in HP EliteBook 740/840/HP ZBook 14 models
Card reader board for use in HP EliteBook 750/850 models
730821-001
Before removing the card reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
Remove the card reader board:
1. Disconnect the larger card reader cable (1) and the smaller touchpad cable (2) from the the card reader
board.
2. Using a thin tool, pry up the left side of the board to disengage it from the top cover (3).
3. Remove the card reader board (4).
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the card reader board.
VGA/USB board
Description
Spare part number
730966-001
VGA/USB board for use in HP EliteBook 740/840/HP ZBook 14 models
VGA/USB board for use in HP EliteBook 750/850 models
730820-001
Before removing the VGA/USB board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
Remove the VGA/USB board:
1. Disconnect the cable from the VGA/USB board (1).
2. Remove the two Phillips PM2.0×5.0 screws (2) that secure the VGA/USB board to the top cover.
Component replacement procedures 87
3. Remove the VGA/USB board from the top cover (3).
Reverse this procedure to install the VGA/USB board.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Description
Spare part number
730962-001
For use only on HP EliteBook 740/840/HP ZBook 14 models with discrete graphics
For use only on HP EliteBook 740/840/HP ZBook 14 models with UMA graphics
For use only on HP EliteBook 750/850 models with discrete graphics
For use only on HP EliteBook 750/850 models with UMA graphics
730963-001
732626-001
730815-001
Before removing the heat sink, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the heat sink:
NOTE: Step 2 applies to computer models equipped with a graphics subsystem with discrete memory. See
step 3 for heat sink removal information for computer models equipped with a graphics subsystem with UMA
memory.
1. Following the 1, 2, 3, 4, 5, 6 sequence stamped into the heat sink, loosen the six captive Philllips screws
(1) – (6) that secure the heat sink to the system board, and then remove the heat sink (7).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to detach it.
Component replacement procedures 89
2. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1)
– (4) that secure the heat sink to the system board, and then remove the heat sink (5).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to detach it.
3. The following illustrations show the replacement thermal material locations. The thermal material
must be thoroughly cleaned from the surfaces of the heat sink and the system board components each
time the heat sink is removed. Replacement thermal material is included with the heat sink, processor,
and system board spare part kits.
a. Discrete models:
Thermal paste is used on the system board components (1) and (3) and on the heat sink areas (2)
and (4) that services them.
90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. UMA models:
Thermal paste is used on the system board component (1) and on the heat sink area (2) that
services it.
Reverse this procedure to install the heat sink.
Component replacement procedures 91
Power button board
Description
Spare part number
730959-001
Power button board for use in HP EliteBook 740/840/HP ZBook 14 models
Power button board for use in HP EliteBook 750/850 models
730822-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
f.
Remove the power button board:
1. Disconnect the power button board cable from the power button board (1).
2. Remove the broadhead Phillips PM2.0×3.0 screw that secures the board (2) to the top cover.
92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Slide the power toward the inside of the top cover, and then lift it off the top cover (3).
Reverse this procedure to install the power button board.
Component replacement procedures 93
Fingerprint reader assembly
Description
Spare part number
Fingerprint reader assembly for use in HP EliteBook 740/840/HP ZBook 14 models (includes cable,
730956-001
bracket, and insulator)
Fingerprint reader assembly for use in HP EliteBook 750/850 models (includes cable, bracket, and
insulator)
730817-001
Before removing the fingerprint reader assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
Remove the fingerprint reader assembly:
1. Turn the computer upside down.
2. Remove Mylar cover from atop the that secure the fingerprint reader assembly (1).
94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Slide the bracket from atop the fingerprint reader board (2), and the remove the fingerprint reader
board (3) from the computer.
Reverse this procedure to install the fingerprint reader assembly.
Component replacement procedures 95
System board
NOTE: The system board spare part kit includes replacement thermal material.
IMPORTANT: For system board replacement on serial numbers xxx501xxxx and below, you must use a
conversion kit (see product description for “(Gold Conversion Kit)”). For serial numbers xxx502xxxx and
above, use the standard spare kit (see product description for “(Gold)”).
Description
Spare part
number
System board for use in models with discrete graphics:
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system for use in EliteBook
750/850 models (Gold)
802519-601
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system for use in EliteBook 750/850 802519-501
models (Gold)
Intel Core i7-4600U processor for use with models without the Windows 8 operating system for use in EliteBook
750/850 models (Gold)
802519-001
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i7-4600U processor for use with models without the Windows 8 operating system (Gold)
802518-601
802518-501
802518-001
802522-601
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold)
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold)
802522-501
802522-001
802536-601
Intel Core i7-4600U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold)
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802536-501
and 750/850 models (Gold)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold)
802536-001
802528-601
802528-501
802528-001
802524-601
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold)
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold)
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802524-501
and 750/850 models (Gold)
Intel Core i7-4500U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold)
802524-001
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold)
802525-601
96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description
Spare part
number
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold)
802525-501
802525-001
802534-601
Intel Core i7-4500U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold)
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold)
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802534-501
and 750/850 models (Gold)
Intel Core i5-4310U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold)
802534-001
802527-601
802527-501
802527-001
802512-601
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold)
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold)
Intel Core i5-4310U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802512-501
andv 750/850 models (Gold)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold)
802512-001
802521-601
802521-501
802521-001
802532-601
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802532-501
and 750/850 models (Gold)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold)
802532-001
802526-601
802526-501
802526-001
802517-601
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802517-501
and 750/850 models (Gold)
Component replacement procedures 97
Description
Spare part
number
Intel Core i5-4200U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold)
802517-001
802520-601
802520-501
802520-001
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold)
Intel Core i5-4200U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold)
Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold)
Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i3-4010U processor for use with models without the Windows 8 operating system (Gold)
System board for use in models with UMA graphics:
802530-601
802530-501
802530-001
802515-601
802515-501
802515-001
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system (Gold)
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i7-4500U processor for use with models without the Windows 8 operating system (Gold)
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i5-4310U processor for use with models without the Windows 8 operating system (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i5-4200U processor for use with models without the Windows 8 operating system (Gold)
Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold)
802535-601
802535-501
802535-001
802523-601
802523-501
802523-001
802533-601
802533-501
802533-001
802511-601
802511-501
802511-001
802531-601
802531-501
802531-001
802516-601
802516-501
802516-001
802529-601
802529-501
98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description
Spare part
number
Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold)
Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold)
Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold)
Intel Core i3-4010U processor for use with models without the Windows 8 operating system (Gold)
System board (Gold Conversion Kits) (includes replacement thermal material):
802529-001
802514-601
802514-501
802514-001
System board conversion kit for use in models with discrete graphics:
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold Conversion Kit)
802522-6C1
802522-5C1
802522-0C1
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold Conversion Kit)
Intel Core i7-4600U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
Intel Core i7-4600U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
802518-6C1
802518-5C1
802518-0C1
802528-6C1
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold Conversion Kit)
802528-5C1
802528-0C1
802536-6C1
Intel Core i7-4510U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802536-5C1
and 750/850 models (Gold Conversion Kit)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
802536-0C1
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
802524-6C1
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802524-5C1
and 750/850 models (Gold Conversion Kit)
Intel Core i7-4500U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
802524-0C1
802525-6C1
802525-5C1
802525-0C1
802527-6C1
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold Conversion Kit)
Intel Core i7-4500U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold Conversion Kit)
Component replacement procedures 99
Description
Spare part
number
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold Conversion Kit)
802527-5C1
802527-0C1
802534-6C1
Intel Core i5-4310U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802534-5C1
and 750/850 models (Gold Conversion Kit)
Intel Core i5-4310U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
802534-0C1
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
802512–6C1
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802512–5C1
andv 750/850 models (Gold Conversion Kit)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
802512–0C1
802521-6C1
802521-5C1
802521-0C1
802526-6C1
802526-5C1
802526-0C1
802532-6C1
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold Conversion Kit)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold Conversion Kit)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802532-5C1
and 750/850 models (Gold Conversion Kit)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
802532-0C1
802520-6C1
802520-5C1
802520-0C1
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models
(Gold Conversion Kit)
Intel Core i5-4200U processor for use with models without the Windows 8 operating system for use in ZBook 14
models (Gold Conversion Kit)
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
Intel Core i5-4200U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
802516-6C1
802516-5C1
802516-0C1
100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description
Spare part
number
Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
Intel Core i3-4010U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
System board for use in models with UMA graphics:
802530-6C1
802530-5C1
802530-0C1
802514-6C1
802514-5C1
802514-0C1
Intel Core i7-4600U processor for use with the Windows 8 Professional operating system for use in EliteBook
750/850 models (Gold Conversion Kit)
802519-6C1
Intel Core i7-4600U processor for use with the Windows 8 Standard operating system for use in EliteBook 750/850 802519-5C1
models (Gold Conversion Kit)
Intel Core i7-4600U processor for use with models without the Windows 8 operating system for use in EliteBook
750/850 models (Gold Conversion Kit)
802519-0C1
Intel Core i7-4510U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i7-4510U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
Intel Core i7-4510U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
Intel Core i7-4500U processor for use with the Windows 8 Professional operating system(Gold Conversion Kit)
Intel Core i7-4500U processor for use with the Windows 8 Standard operating system(Gold Conversion Kit)
Intel Core i7-4500U processor for use with models without the Windows 8 operating system(Gold Conversion Kit)
Intel Core i5-4310U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i5-4310U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
Intel Core i5-4310U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
Intel Core i5-4300U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i5-4300U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
Intel Core i5-4300U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i5-4210U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
Intel Core i5-4210U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
802535-6C1
802535-5C1
802535-0C1
802523-6C1
802523-5C1
802523-0C1
802533-6C1
802533-5C1
802533-0C1
802511-6C1
802511-5C1
802511-0C1
802531-6C1
802531-5C1
802531-0C1
802517-6C1
Intel Core i5-4200U processor for use with the Windows 8 Professional operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
Intel Core i5-4200U processor for use with the Windows 8 Standard operating system for use in EliteBook 740/840 802517-5C1
and 750/850 models (Gold Conversion Kit)
Intel Core i5-4200U processor for use with models without the Windows 8 operating system for use in EliteBook
740/840 and 750/850 models (Gold Conversion Kit)
802517-0C1
Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
802529-6C1
802529-5C1
Component replacement procedures 101
Description
Spare part
number
Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit)
Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit)
Intel Core i3-4010U processor for use with models without the Windows 8 operating system (Gold Conversion Kit)
802529-0C1
802515-6C1
802515-5C1
802515-0C1
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
f.
When replacing the system board, be sure that the following components are removed from the defective
system board and installed on the replacement system board:
●
●
NOTE: You do not have to remove the heat sink to remove the system board.
●
●
●
Remove the system board:
1. Position the computer upright and open as far as possible.
102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect
the fingerprint reader cable (2) from the system board.
3. Close the computer and position it upside down.
4. Disconnect the smart card reader cable (1) from the smart card reader.
5. Disconnect the VGA/USB board cable (2) from the system board.
6. Disconnect the power button board cable (3) from the system board.
7. Release the display panel cable from the routing channel (4) attached to the system board, and then
disconnect the display panel cable (5) from the system board.
8. Disconnect the speaker cable (6) from the system board.
Component replacement procedures 103
9. Note the routing location of the antenna cables (7) when removing them.
10. Remove the three Phillips PM2.5×5.0 screws that secure the system board to the top cover.
11. Lift the left side of the system board (1).
104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
12. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 105
Speaker assembly
Description
Spare part number
Speaker assembly (includes cable)
730798-001
Before removing the speaker assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
f.
i.
Remove the speaker assembly:
1. Position the top cover upside down.
2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the speaker assembly to the base enclosure.
106 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the speaker assembly (2) from the top cover.
Reverse this procedure to install the speaker assembly.
Component replacement procedures 107
Display assembly
NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared at
the subcomponent level only. Touch displays are only spared as a whole (touch display components are not
spared).
In non-touch models, you can remove the raw display panel with the display assembly still connected to the
The following section shows how to remove the raw display panel without removing the display assembly
from the computer. See the display section later in this chapter to remove internal components that require
that you remove the display assembly.
Description
Spare part number
Display assembly, touch screen (whole assembly)
Display assembly, 14-inch, HD+, for use in HP EliteBook 740/840 models
Display assembly, 14-inch, HD+, for use in HP ZBook 14 models
Display assembly, 15-inch, HD, for use in HP EliteBook 750/850 models
Display enclosure (non-touch models) (includes 4 transceivers with antennas)
Display bezel for use in HP EliteBook 740/840 models
Display bezel for use in HP ZBook 14 models
737735-001
739848-001
766680-001
730949-001
730948-001
730811-001
Display bezel for use in HP EliteBook 850 models
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the following components:
Remove the display assembly:
1. Disconnect the display panel cable (1) from the system board.
108 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Release the wireless antenna cables (2) from the routing channel attached to the system board.
3. Remove the four Torx TM2.5×6.0 screws (1) that secure the display panel to the computer.
4. Rotate the display hinges upward to an angle (2) until the top cover is free for removal.
5. Separate the display from the top cover (3).
6. If you need to remove the bezel, lift to disengage the bezel on the bottom (1), left and right sides (2),
and top (3).
Component replacement procedures 109
7. Remove the bezel from the display assembly (4).
The display bezel is available using spare part number 730952-001 for HP EliteBook 840 models,
784451-001 for HP EliteBook 740 models, 730953-001 for HP ZBook 14 models, 730814-001 for HP
EliteBook 850 models, and 784478-001 for HP EliteBook 750 models.
NOTE: In these steps, the display assembly will not be connected to the computer as shown in the
illustration.
8. If you need to remove the raw display panel, remove the four Phillips PM2.0×3.0 screws (1) that secure
the display panel to the display enclosure.
9. Lift and rotate the panel onto the computer (2).
The raw display panel is available using the following spare part numbers:
●
●
●
●
●
737657-001: (35.6-cm) 14.0-in, HD (1366×768)
737658-001: (35.6-cm) 14.0-in, HD+ (1920×1080)
737659-001: (35.6-cm) 14.0-in, FHD (1920×1080)
733684-001: (39.6-cm) 15.6-in, HD (1368×768)
733685-001: (39.6-cm) 15.6-in, FHD (1920×1080)
NOTE: In these steps, the display assembly will not be connected to the computer as shown in the
illustration.
110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
10. Lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable
from the panel (2).
Component replacement procedures 111
11. Lift the display panel from the display enclosure.
12. If you need to replace the webcam/microphone module:
The webcam is available using spare part number 730542-001. The microphone module is available
using spare part number 730795-001.
a. Release the tape that secures the webcam cable to the module (1).
b. Disconnect the cable (2) from the module.
CAUTION: Handle the module with caution. The module has a thin profile and is susceptible to
damage when not handled carefully.
c. Remove the module (3) from the display enclosure. (The module is attached to the display
enclosure with double-sided tape.)
112 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
13. If you need to remove the display hinges, remove the six broadhead Phillips PM 2.0×2.0 screws (1), and
then lift the hinges from the display enclosure (2).
Display hinges are available using spare part number 730957-001 for HP EliteBook 740/840 models,
737660-001 for HP ZBook 14 models, and 730819-001 for HP EliteBook 750/850 models.
14. If you need to remove the display cable, lift the cable straight up and out of the display enclosure. Use
the following image to properly route the cable.
15. If you need to replace the WLAN antenna cables and transceivers:
a. Release the antenna cables from the clips (1) and routing channel built into the display enclosure.
Component replacement procedures 113
b. Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) from
the display enclosure.
The antenna cables and transceivers are included in the Cable Kits, spare part numbers
730947-001 (for use only on HP EliteBook 740/840/HP ZBook 14 models) and 736678-001 (for
use only on HP EliteBook 750/850 models).
Reverse this procedure to reassemble and install the display assembly.
114 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS), MultiBoot, and
System Diagnostics in Windows 8
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 115
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
To save your changes and exit Computer Setup menus:
●
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
116 Chapter 7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, select the HP Support Assistant app.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. From the Start screen, type e, and then click File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
HP Sure Start
Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware-based
assurance of the following:
Using Computer Setup 117
●
●
HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under
“BIOS Integrity Checking”
An HP-approved BIOS is running on the host processor
HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and
provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is
corrupted within the flash.
In conjunction with BIOS support, code running on the EC verifies the integrity of the following:
●
●
●
Subset of BIOS contents including the boot block portion and machine-unique data
Entire descriptor region
Entire Network Controller Configuration
The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and PS2
keyboard and mouse.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot
order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
118 Chapter 7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
Using MultiBoot 119
●
●
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the
operating system to isolate hardware failures from issues that may be caused by the operating system or
other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:
a. Connected USB drive
b. Hard drive
c. BIOS
2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
2. Click Support & Drivers, and then click the Drivers & Software tab.
3. Enter the product name in the text box, and then click Search.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
120 Chapter 7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8
8 Computer Setup (BIOS) and HP PC Hardware
Diagnostics (UEFI) in Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 121
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
To save your changes and exit Computer Setup menus:
●
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
122 Chapter 8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access Help and Support by selecting Start > Help and Support.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
HP Sure Start
Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware-based
assurance of the following:
Using Computer Setup 123
●
●
HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under
“BIOS Integrity Checking”
An HP-approved BIOS is running on the host processor
HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and
provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is
corrupted within the flash.
In conjunction with BIOS support, code running on the EC verifies the integrity of the following:
●
●
●
Subset of BIOS contents including the boot block portion and machine-unique data
Entire descriptor region
Entire Network Controller Configuration
The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and PS2
keyboard and mouse.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot
order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
124 Chapter 8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
Using MultiBoot 125
●
●
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the
operating system to isolate hardware failures from issues that may be caused by the operating system or
other software components.
To start HP PC Hardware Diagnostics UEFI:
1. Turn on or restart the computer, quickly press esc, and then press f2.
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:
a. Connected USB drive
b. Hard drive
c. BIOS
2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
2. Click Support & Drivers, and then click the Drivers & Software tab.
3. Enter the product name in the text box, and then click Search.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
126 Chapter 8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7
9 Computer Setup (BIOS) and Advanced
System Diagnostics in SUSE Linux
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if
USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Using Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Starting Computer Setup 127
Use the tab key and the arrow keys to select Menu > Ignore Changes and Exit, and then press enter.
– or –
●
To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Menu > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
128 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Menu > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow
the on-screen instructions.
– or –
Use the arrow keys to select Menu > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Menu > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Menu > Ignore Changes and Exit, and then press enter.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc
key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and
then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Updating the BIOS 129
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. Click the option for software and driver downloads, type your computer model number in the product
box, and then press enter. Follow the on-screen instructions to identify your computer and access the
BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
HP Sure Start
Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware-based
assurance of the following:
●
HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under
“BIOS Integrity Checking”
●
An HP-approved BIOS is running on the host processor
HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and
provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is
corrupted within the flash.
In conjunction with BIOS support, code running on the EC verifies the integrity of the following:
●
●
●
Subset of BIOS contents including the boot block portion and machine-unique data
Entire descriptor region
Entire Network Controller Configuration
The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and PS2
keyboard and mouse.
130 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot
order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the
operating system to isolate hardware failures from issues that may be caused by the operating system or
other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
Using MultiBoot 131
After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:
2. Click Support & Drivers, and then click the Drivers & Software tab.
3. Enter the product name in the text box, and then click Search.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
2. Click Support & Drivers, and then click the Drivers & Software tab.
3. Enter the product name in the text box, and then click Search.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
132 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux
10 Backup and recovery in Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant
app.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant on the Start
screen, select the HP Support Assistant app.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair
media and your initial backup immediately after initial system setup. As you add new software and data files,
you should continue to back up your system on a regular basis to maintain a reasonably current backup. The
system repair media (select models only) are used to start up (boot) the computer and repair the operating
system in case of system instability or failure. Your initial and subsequent backups allow you to restore your
data and settings if a failure occurs.
On Start screen, type backup, click Settings, and then select Save backup copies of your files with File
History.
You can back up your information to an optional external hard drive or a network drive.
Note the following when backing up:
●
●
●
Store personal files in the Documents library, and back it up regularly.
Back up templates that are stored in their associated programs.
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
To create a backup using Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1. From the Start screen, type backup, click Settings, and then select from the list of displayed options.
2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
Backing up your information 133
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 8 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 8 operating
Using the Windows recovery tools
To recover information you previously backed up:
▲
Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support
Assistant app.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you
have created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
From the Start screen, type e, and then click File Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your
operating system and programs using the Windows 8 operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows 8 operating system
3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After Windows
has loaded, press and hold the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP
Support Assistant app.
134 Chapter 10 Backup and recovery in Windows 8
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then
select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 8 operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows 8 operating system media (purchased
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC
key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows 8 operating system media (purchased separately)
To order a Windows 8 operating system DVD, contact support. See the Worldwide Telephone Numbers
booklet included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 8 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive before
the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 8 operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery 135
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system
at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way
to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional
applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
NOTE: You may be prompted for your permission or password when using Refresh. See HP Support
Assistant for more information. To access HP Support Assistant on the Start screen, select the HP Support
Assistant app.
To start Refresh:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC
settings screen.
4. Scroll the right-side choices down to display Refresh your PC without affecting your files.
5. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen
instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal
information before you give away or recycle your computer. The process described in this section provides a
speedy, simple way to return the computer to its original state. This option removes all personal data, apps,
and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up
any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2. Choose your language.
3. Choose your keyboard layout.
4. Select Troubleshoot from the boot options menu.
5. Select Reset your PC, and follow the on-screen instructions.
To use the Start screen:
1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2. Click Settings.
136 Chapter 10 Backup and recovery in Windows 8
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC
settings screen.
4. Scroll the right-side choices down to display Remove everything and reinstall Windows.
5. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen
instructions.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
1. From the Start screen, type HP Software Setup, and select Apps.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.
Performing a system recovery 137
11 Backup and recovery in Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
●
●
Creating recovery media and backups
Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specific drivers and applications. See Creating recovery media with HP Recovery Disc
2. Use Windows Backup and Recovery tools to perform the following:
●
●
●
Back up individual files and folders
Back up your entire hard drive (select models only)
Create system repair discs (select models only) with the installed optical drive (select models only)
or an optional external optical drive
●
Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and
Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See Backing
Guidelines
●
When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the
type of optical drive you are using.
●
Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media.
After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.
This recovery media allows you to reinstall your original operating system as well as select drivers and
138 Chapter 11 Backup and recovery in Windows 7
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
●
Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●
Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
●
●
Store personal files in the Documents library, and back it up regularly.
Back up templates that are stored in their associated directories.
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
Creating recovery media and backups 139
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to fix problems that might prevent
Windows from starting correctly.
●
f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard
drive image. The image includes the Windows operating system and software programs installed at the
factory.
f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard
drive image. The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 8 operating
Using the Windows recovery tools
Using the Windows recovery tools, you can:
●
●
●
Recover individual files
Restore the computer to a previous system restore point
Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To recover information you previously backed up:
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models only),
or your files.
To recover your information using Startup Repair, follow these steps:
140 Chapter 11 Backup and recovery in Windows 7
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
Performing a system recovery 141
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click
Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 7 operating system media and the Driver Recovery media. For additional
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC
key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
142 Chapter 11 Backup and recovery in Windows 7
After the repair is completed:
1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery 143
12 Backup and Recovery in SUSE Linux
Recovery after a system failure is as good as your most recent backup. As you add new software and data
files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever
needed.
Creating backups
1. Create restore media immediately after you set up the computer. For more information, see Performing
2. As you add files, routinely create a backup of your system and personal information.
Backing up your information
You should back up your computer files on a regular schedule to maintain a current backup. You can
manually back up your information to an optional external drive, a network drive, or discs. Back up your
system at the following times:
●
●
●
At regularly scheduled times
Before the computer is repaired or restored
Before you add or modify hardware or software
To back up your home directory files using Backup Manager Settings:
1. Select Computer > More Applications > Tools > Backup Manager Settings, and click Backup my home
directory.
2. Click Storage Destination Location, and then select a location to back up your information.
3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.
To immediately back up your information, click the Backup Now check box.
NOTE: Before you back up your information, be sure you have designated a location to save the
backup files.
4. Click Save and Backup to start the backup and to save the backup settings.
To restore backup files:
1. Select Computer > More Applications > Tools > Backup Manager Restore.
2. Click Backup Source, and then select the location of the backup files.
3. Click Restore Destination, and then select the destination to restore the files.
4. To restore all files from the selected location, click Restore all files. To restore select files only, click
Restore selected files, click Select Files and then select the files to be restored.
5. Under Restore Point, click the time and date of the backup.
144 Chapter 12 Backup and Recovery in SUSE Linux
NOTE: If multiple backups have been performed, click Use the latest version to restore the latest
version.
6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
Performing a system recovery
Recovery allows you to repair or restore the computer to its original factory state. You can create an HP
Factory Image, using an installed or an external DVD±RW optical drive.
NOTE: Your computer may not come equipped with an internal optical drive. In order to create the HP
Factory Image, you may need to plug in an external optical drive.
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you
have created and any software installed on the computer are permanently removed. The recovery tool
reinstalls the original operating system and HP programs and drivers that were installed at the factory.
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be
restored from a backup.
To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn
it to an optical disc.
NOTE: HP recommends that you create the HP Factory Image in the event of a system failure.
1. Select Computer > More Applications.
2. In the left pane, click Tools, and then click Create HP Factory Image in the right pane.
3. Enter the root password when prompted.
4. Right-click on the HP_Recovery.iso file and select Open with Brasero.
5. Insert a blank DVD disc and select Burn. This creates the HP Factory Image Restore DVD.
To restore the computer from the recovery disc, follow these steps:
1. If possible, back up all personal files.
2. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer.
3. As the computer is restarting, press f9 to open the Computer Setup boot option menu.
4. Select Optical Disk Drive from the Boot Options menu and press enter.
5. Press enter to select Restore System from Media.
6. At both of the System Recovery prompts, select Yes.
Remove everything and reinstall SLED
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal
information before you give away or recycle your computer. The process described in this section provides a
speedy, simple way to return the computer to its original state. This option removes all personal data,
applications, and settings from your computer, and reinstalls the Linux operating system.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up
any personal information you wish to retain.
You can initiate this option by using the f11 key.
To use the f11 key:
Performing a system recovery 145
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
Select System Recovery and follow the on-screen instructions.
146 Chapter 12 Backup and Recovery in SUSE Linux
13 Specifications
Computer specifications–HP EliteBook 840/HP ZBook 14 models
Metric
U.S.
Dimensions
Width
33.9 cm
23.7 cm
13.35 in
9.33 in
Depth
Height
2.1 cm
2.3 cm
0.83 in
0.89 in
Height (touch models)
Weight
Non-touch panel: Equipped with 3-cell (24 Whr) battery, UMA 1.62 kg
graphics, one memory module, WLAN module, and solid-
state drive
3.57 lbs
3.92 lbs
3.83 lbs
4.12 lbs
Touch panel: Equipped with 3-cell (24 Whr) battery, UMA
graphics, one memory module, WLAN module, and solid-
state drive
1.78 kg
Non-touch panel: Equipped with 3-cell (50 Whr) battery, UIMA 1.74 kg
graphics, one memory module, WLAN module, and solid-
state drive
Touch panel: Equipped with 3-cell (50 Whr) battery, UIMA
graphics, one memory module, WLAN module, and solid-
state drive
1.87 kg
Input power
Operating voltage and current
18.5 V dc @ 3.5 A - 65 W
– or –
19.0 V dc @ 4.74 A - 90 W
Temperature
Operating
5°C to 35°C
41°F to 95°F
-4°F to 140°F
Nonoperating
-20°C to 60°C
Relative humidity (noncondensing)
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Nonoperating
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specifications–HP EliteBook 840/HP ZBook 14 models 147
Computer specifications–HP EliteBook 850 models
Metric
U.S.
Dimensions
Width
37.6 cm
25.4 cm
2.2 cm
14.78 in
9.98 in
0.85 in
Depth
Height
Weight
Equipped with 3-cell (24 Whr) battery, UIMA graphics, one
memory module, WLAN module, and solid-state drive
1.97 kg
2.09 kg
4.35 lbs
4.61 lbs
Equipped with 3-cell (50 Whr) battery, UIMA graphics, one
memory module, WLAN module, and solid-state drive
Input power
Operating voltage and current
18.5 V dc @ 3.5 A - 65 W
– or –
19.0 V dc @ 4.74 A - 90 W
Temperature
Operating
5°C to 35°C
41°F to 95°F
-4°F to 140°F
Nonoperating
-20°C to 60°C
Relative humidity (noncondensing)
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
Nonoperating
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
35.6-cm (14.0-in) HD SVA display specifications
Metric
U.S.
Dimensions
Height
22.43 cm
8.83 in
14.17 in
0.15 in
15.6 in
Width
36.0 cm
Depth
0.38 cm
Diagonal
Weight
35.6 cm
< 1.1 lb (500 g) (max)
148 Chapter 13 Specifications
Metric
U.S.
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
300:1 (typical)
200 nits (typical)
60 Hz
Anti-glare
HD (1366 x 768)
RGB stripe
TN
Configuration
LCD Mode
PPI
101 PPI
Interface
eDP 1.2 (1 lane)
Viewing angle
SVA 40/40/15/30 (Left/Right/Down/Up)
35.6-cm (14.0-in) HD+ SVA display specifications
Metric
U.S.
Dimensions
Height
20.6 cm
8.09 in
12.6 in
0.14 in
14.0 in
Width
32.1 cm
Depth
0.36 cm
Diagonal
35.6 cm
Weight
0.72 lb (325 g) (max)
300:1 (typical)
250 nits (typical)
60 Hz
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
Anti-glare
HD+ (1600 x 900)
RGB stripe
TN
Configuration
LCD Mode
PPI
131 PPI
Interface
Viewing angle
eDP 1.2 (1 lane)
SVA 40/40/15/30 (Left/Right/Down/Up)
35.6-cm (14.0-in) HD+ SVA display specifications 149
35.6-cm (14.0-in) HD+ SVA display specifications
Metric
U.S.
Dimensions
Height
20.6 cm
8.09 in
12.6 in
0.14 in
14.0 in
Width
32.1 cm
Depth
0.36 cm
Diagonal
35.6 cm
Weight
0.75 lb (340 g) (max)
300:1 (typical)
300 nits (typical)
60 Hz
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
Anti-glare
FHD (1920 x 1080)
RGB stripe
Configuration
LCD Mode
PPI
IPS/FFS/VA
157 PPI
Interface
Viewing angle
eDP 1.2 (1 lane)
UWVA 85/85/85/85 (Left/Right/Down/Up)
39.6-cm (15.6-in) HD SVA display specifications
Metric
U.S.
Dimensions
Height
20.6 cm
8.09 in
12.6 in
0.14 in
14.0 in
Width
32.1 cm
Depth
0.36 cm
Diagonal
39.6 cm
Weight
< 1.1 lb (500 g) (max)
300:1 (typical)
200 nits (typical)
60 Hz
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
Anti-glare
HD (1366 x 768)
150 Chapter 13 Specifications
Metric
U.S.
Configuration
LCD Mode
PPI
RGB stripe
TN
125 PPI
Interface
Viewing angle
eDP 1.2 (1 lane)
SVA 40/40/15/30 (Left/Right/Down/Up)
39.6-cm (15.6-in) FHD SVA display specifications
Metric
U.S.
Dimensions
Height
20.6 cm
8.09 in
12.6 in
0.14 in
14.0 in
Width
32.1 cm
Depth
0.36 cm
Diagonal
39.6 cm
Weight
< 0.84 lb (380 g) (max)
400:1 (typical)
300 nits (typical)
60 Hz
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
Anti-glare
HD (1920 x 1080)
RGB stripe
TN
Configuration
LCD Mode
PPI
142 PPI
Interface
Viewing angle
eDP 1.2 (1 lane)
SVA 45/45/25/35 (Left/Right/Down/Up)
Hard drive specifications
1-TB*
500-GB*
320-GB*
Dimensions
Height
9.5 mm
70 mm
115 g
9.5 mm
70 mm
101 g
9.5 mm
70 mm
115 g
Width
Weight
39.6-cm (15.6-in) FHD SVA display specifications 151
1-TB*
500-GB*
320-GB*
Interface type
SATA
SATA
SATA
Transfer rate
Synchronous (maximum)
Security
Synchronous (maximum) 300 MB/s (Drive Capability)
ATA security
Seek times (typical read, including setting)
Single track
3 ms
1.5ms/3 ms
11 ms/13 ms
22 ms/24 ms
976,773,168
1.5 ms
Average (read/write)
Maximum
13 ms
11 ms
24 ms
22 ms
Logical blocks
1,953,525,168
5400 rpm
625,142,448
Disk rotational speed
5400 rpm or 7200
rpm
5400 rpm or 7200
rpm
Operating temperature
0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Solid-state drive specifications
128-GB*
180-GB*
240-GB*
256-GB*
Dimensions
Height
7 mm
7 mm
7 mm
7 mm
Width
70 mm
70 mm
70 mm
70 mm
Weight
73 g
78 g
78 g
73 g
Interface
SATA 3 (6 Gb/s)
SATA 3 (6 Gb/s)
SATA 3 (6 Gb/s)
SATA 3 (6 Gb/s)
Transfer rate
Maximum Sequential Read
Maximum Sequential Write
Total logical sectors
Features
415 MB/s
Up to 550 MB/s
Up to 520 MB/s
351,651,888
550 MB/s
Up to 460 MB/s
Up to 260 MB/s
500,118,192
ATA Security;
175 MB/s
520 MB/s
250,069,680
468,862,128
ATA Security;
ATA-8; SATA
3.0; DIPM; TRIM
ATA Security;
ATA-8; SATA 3.0;
DIPM; TRIM
ATA Security;
ATA-8; SATA 3.0; ATA-8 compliant;
DIPM; TRIM
SATA 3.0; DIPM;
TRIM
Operating temperature
0° to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
152 Chapter 13 Specifications
14 Statement of Volatility
The purpose of this document is to provide general information regarding non-volatile memory in industry-
standards based HP Business Notebook PC systems and provide general instructions for restoring
nonvolatile memory that can contain personal data after the system has been powered off and the hard drive
has been removed.
HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally
shipped from HP assuming that no subsequent modifications have been made to the system and assuming
that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the
nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed
in the Maintenance & Service Guides available for HP PC products available on the product support pages at
1. Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data.
Restoring or re-programming nonvolatile memory that does not store personal data is neither
necessary nor recommended.
a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the
bottom of the display, or press the ESC key to display the start up menu, then press F10 . If the
system has a BIOS administrator password, enter the password at the prompt.
b. Select the File menu, then Restore Defaults.
c. Select the System Configuration menu, then Restore Security Defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select the tag that has been set. Press the spacebar once to clear the
tag, then press Enter to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, select Hard Drive Tools, scroll down to
DriveLock, then select DriveLock password. Select the desired hard drive. Click Disable
protection, enter the existing master DriveLock password, then press Enter to confirm and return
to the prior menu. Repeat this procedure if more than one hard drive has a DriveLock password.
f.
If an Automatic DriveLock password is set, select the Security menu, select Hard Drive Tools,
scroll down to Automatic DriveLock, then select the desired hard drive and disable protection.
Repeat this procedure if more than one hard drive has an Automatic DriveLock password.
g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning
message.
h. Select the File menu, then Save Changes and Exit.
i.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor,
one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor;
press F1 to accept or F2 to reject.
If the HP notebook model number includes Intel® Centrino with VPro™, reboot the PC and enter
BIOS Setup by pressing F10 when prompted. Select System Configuration, then AMT Options.
153
Then select Un-configure AMT on next boot. Select Save then Yes. Select the File menu, and then
select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT.
j.
If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de-activate
it.
k. If the optional Absolute® Software Computrace® management and tracking service was activated
on the notebook PC, contact the provider to deactivate it.
l.
Remove all power and system batteries for at least 24 hours.
2. Remove and retain the storage drive or clear the contents of the drive.
a. Hard Disk Drive (HDD)
Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that,
ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when
prompted near the bottom of the display, or press ESC to display the start up menu, then press
F10. Select the Security menu and scroll down to the Utilities menu. Select Disk Sanitizer and
select the desired drive. For a higher level of protection, select Optimum.
NOTE: This process will take a long time, and the amount of time varies based on the hard drive
capacity.
b. Solid State Drive (SSD)
Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third
party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup by
powering on the system and pressing F10 when prompted near the bottom of the display. Select
the Security menu and scroll down to the Utilities menu. Select Secure Erase and select the
desired hard drive.
HP Sure Start
Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardware-based
assurance of the following:
●
HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under
“BIOS Integrity Checking”
●
An HP-approved BIOS is running on the host processor
HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and
provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is
corrupted within the flash.
In conjunction with BIOS support, code running on the EC verifies the integrity of the following:
●
●
●
Subset of BIOS contents including the boot block portion and machine-unique data
Entire descriptor region
Entire Network Controller Configuration
The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and PS2
keyboard and mouse.
154 Chapter 14 Statement of Volatility
Non-volatile memory usage
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this memory?
memory?
How is data input into this
How is this memory write
protected?
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
256 Bytes
No
No
Yes
Yes
Stores system
date and time
and limited
Using the F10 Setup utility or
changing the Microsoft®
Windows® date & time.
This memory is not write-
protected. HP
recommends password
protecting the F10 Setup
utility.
keyboard
memory (CMOS)
controller data.
Controller (NIC)
EEPROM
64 Kbytes
(not customer
accessible)
Store NIC
configuration
and NIC
Using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from NIC
vendor. Writing data to
this ROM in an
firmware.
inappropriate manner will
render the NIC non-
functional.
Keyboard ROM
64 Kbytes
(not customer
accessible)
No
Yes
Yes
Yes
Yes
Stores firmware Programmed at the factory.
code (keyboard, Code is updated when the
A utility is required for
writing data to this
memory and is available
on the HP website. Writing
data to this ROM in an
inappropriate manner can
render the PC non-
mouse, &
battery
system BIOS is updated.
management).
functional.
DIMM Serial
Presence Detect
(SPD)
256 Bytes per No
memory
module, 128
Stores memory Programmed by the memory
Data cannot be written to
this memory when the
module is installed in a
PC. The specific write
protection method varies
by memory vendor.
module
vendor.
information.
configuration data Bytes
programmabl
e (not
customer
accessible)
System BIOS
4 to 5 MBytes Yes
Store system
BIOS code and
PC
configuration
data.
System BIOS code is
A utility is required for
writing data to this
memory and is available
on the HP website. Writing
data to this ROM in an
inappropriate manner can
render the PC non-
programmed at the factory.
Code is updated when the
system BIOS is updated.
Configuration data and
settings are input using the
F10 setup utility or a custom
utility.
functional.
Intel Management 1.5 or 5MByte Yes
Engine Firmware
(present only in
models ending in a
‘p’ or ‘w’ or with
Intel Centrino Pro
technology)
Stores
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update
utility. Unique Provisioning
Data can be entered at the
The Intel chipset is
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
configured to enforce HW
protection to block all
direct read/write access
to this area. An Intel
utility is required for
third party data factory or by an administrator updating the firmware.
store.
using the Management Engine Only firmware updates
(MEBx) setup utility. The third digitally signed by Intel
party data store contents can can be applied using this
populated by a remote
utility.
management console or local
applications registered by an
Non-volatile memory usage 155
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
What is the
purpose of this memory?
memory?
How is data input into this
How is this memory write
protected?
memory
retain data
when power
is removed?
administrator to have access
to the space.
Bluetooth flash
2Mbit
No
No
No
Yes
Yes
Yes
Yes
Yes
Stores
Bluetooth
configuration
and firmware.
Programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained available through newer
from the silicon vendor.
A utility is required for
writing data to this
memory and is made
versions of the driver if
the flash requires an
upgrade.
802.11 WLAN
EEPROM
4kb to 8kb
Stores
Programmed at the factory.
Tools for writing data to this
memory are not made public. memory and is typically
not made available to the
A utility is required for
writing data to this
configuration
and calibration
data.
public unless a firmware
upgrade is necessary to
address a unique issue.
Web Camera
64K bit
Store Web Cam Using a utility from the device A utility is required for
configuration
and firmware.
manufacturer that can be run writing data to this
from Windows.
memory and is typically
not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint Reader 512kByte
Flash
Stores
fingerprint
templates.
By enrolling in HP
ProtectTools Security
Manager.
Only a digitally signed
application can make the
call to write to the flash.
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
a. Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b. Select File, then select Restore defaults.
c. Follow the on-screen instructions.
d. Select File, save changes and exit, then press Enter.
2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number,
data width, speed/timing, voltage and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. There are various third party tools available to read SPD memory.
3. Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so
how?
156 Chapter 14 Statement of Volatility
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the
write function.
4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can
be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.
6. Does resetting the CMOS configuration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will not
reset many of the system data and configuration defaults to their factory settings. To return these
system data and configuration defaults to factory settings, refer to question and answer 1 and follow
the instructions for returning the BIOS settings to factory defaults.
Questions and answers 157
15 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
Country/region
Accredited agency
EANSW
OVE
Applicable note number
Australia
1
1
1
2
1
1
1
1
1
3
1
1
5
4
Austria
Belgium
CEBC
Canada
CSA
Denmark
DEMKO
FIMKO
UTE
Finland
France
Germany
VDE
Italy
IMQ
Japan
METI
The Netherlands
Norway
KEMA
NEMKO
COC
The People's Republic of China
South Korea
EK
158 Chapter 15 Power cord set requirements
Country/region
Sweden
Accredited agency
Applicable note number
SEMKO
SEV
1
1
4
1
2
Switzerland
Taiwan
BSMI
BSI
The United Kingdom
The United States
UL
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must
be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 159
16 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/
160 Chapter 16 Recycling
Index
A
power 11
right pointing stick
right TouchPad
display enclosure, spare part
display hinge
accessory battery connector,
identifying 17
removal 113
C
card reader board
removal 86
chipset, product description
components
antenna
Display Hinge Kit, spare part
display panel
product description
removal 75
display panel cable
Driver Recovery DVD,
removal 113
audio, product description
audio-in (microphone) jack,
identifying 16
bottom 17
audio-out (headphone) jack,
identifying 16
display
front 13
B
backup 144
creating 138
backups
creating 139
recovering 140
base enclosure
base enclosure, 14-inch models
removal 79
base enclosure, 15-inch models
removal 82
battery
top
DVD-ROM Drive
precautions 54
DVD±RW Double-Layer with
SuperMulti Drive
Computer Setup
precautions 54
E
computer setup
embedded numeric keypad,
identifying 12
Ethernet, product description
connectors, service considerations
removal 59
BIOS
D
F
display
fan
removal 85
Blu-ray ROM DVD±RW SuperMulti DL
Drive
display assembly
removal 108
subcomponents 31
display bezel
fingerprint reader assembly
removal 94
fingerprint reader board
precautions 54
buttons
left pointing stick
left TouchPad
Index 161
fingerprint reader insert,
illustrated 35
flash cache
J
mini-card SSD
product description
model name
jacks
network 16
product description
N
K
G
keyboard
product description
removal 71
keypad
keys
O
graphics, product description
guidelines
operating system, product
description
optical drive
equipment 56
grounding 54
packaging 55
transporting 55
workstation 55
precautions 54
P
plastic parts, service
considerations 53
Plastics Kit
esc 12
fn 12
function 12
H
hard drive
contents 35
precautions 54
L
pointing device, product
product description
removal 60
lights
description
pointing stick
ports
specifications 151
hard drive bracket
removal 61
Hard Drive Hardware Kit
contents 33
heat sink
DisplayPort 16
product description
power button board
removal 92
webcam
wireless 10, 13
power cord
M
mass storage device
illustrated 33
precautions 54
memory module
removal 88
power requirements, product
product description
removal 65
description
processor
product description
product description
HP Recovery Disc Creator, using
HP Recovery partition
microphone
product description
audio
chipset
microphone (audio-in) jack,
identifying 16
microphone module
display panel
Ethernet
external media cards
flash cache
I
integrated webcam light,
identifying
internal display switch
graphics
internal microphones, identifying
hard drive
162 Index
keyboard
memory module
microphone
mini-card SSD
operating system
pointing device
S
system board
removal 96
system board, gold conversion kits
security, product description
service considerations
cables 53
connectors 53
service cover
ports
power requirements
processors
product name
security
serviceability
solid-state drive
video
wireless
T
TouchPad
buttons
removal 57
TouchPad zone
identifying
serviceability, product description
setup utility
U
R
recovery media, using for restore
recycle
computer 136
refresh 136
removal/replacement
preliminaries 53
procedures 57, 75
remove everything and reinstall
Windows 136
V
SLED
VGA/USB board
remove everything and reinstall
option 145
removal 87
slots
video, product description
solid-state drive
W
precautions 54
product description
removal 62
webcam
webcam light, identifying
webcam module
removal 78
webcam, identifying
webcam/microphone module
removal 112
Windows
reset
RTC battery
specifications 152
speaker assembly
removal 106
specifications
Refresh 136
reinstall 136
remove everything and reinstall
option 136
reset 136
removal 64
Windows 7 operating system DVD
creating 138
Index 163
Windows 7 operating system media
creating 138
Windows 8 operating system DVD
wireless antenna
removal 113
Wireless Antenna Kit, spare part
numbers 114
wireless antennas, identifying
wireless, product description
WLAN antennas, identifying
WLAN module
removal 69
WWAN antennas, identifying
WWAN module
removal 67
164 Index
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