HP EliteBook 1040 G4 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv
Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification .................................................................................................................. 6
Locating hardware ................................................................................................................................................. 6
Locating software .................................................................................................................................................. 6
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button, speakers, and fingerprint reader ......................................................................................... 12
Special keys ....................................................................................................................................... 14
Action keys ........................................................................................................................................ 15
Bottom ................................................................................................................................................................. 17
Locating system information .............................................................................................................................. 18
3 Illustrated parts catalog .............................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 28
Tools required ...................................................................................................................................................... 28
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 29
Equipment guidelines ..................................................................................................... 32
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 33
Base enclosure .................................................................................................................................. 34
System board .................................................................................................................................... 41
Fingerprint reader ............................................................................................................................. 44
Near Field Communication (NFC) module ......................................................................................... 45
TouchPad ........................................................................................................................................... 46
RTC battery ........................................................................................................................................ 47
Thermal vent ..................................................................................................................................... 50
Power button board .......................................................................................................................... 51
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 52
Starting Computer Setup .................................................................................................................. 52
Navigating and selecting in Computer Setup ................................................................................... 52
Restoring factory settings in Computer Setup ................................................................................. 53
Updating the BIOS ............................................................................................................................. 53
Downloading a BIOS update ........................................................................................... 54
TPM BIOS settings (select products only) ........................................................................................................... 55
Using HP Sure Start (select products only) ......................................................................................................... 55
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 56
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 57
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 57
8 Backing up, restoring, and recovering ........................................................................................................... 59
Creating recovery media and backups ................................................................................................................ 59
Using Windows tools ........................................................................................................................................... 60
vi
Changing the computer boot order ................................................................................ 63
Removing the HP Recovery partition (select products only) ......................................... 63
9 Specifications .............................................................................................................................................. 64
Computer specifications ...................................................................................................................................... 64
35.56 cm (14-in) display specifications .............................................................................................................. 65
M.2 solid-state drive specifications .................................................................................................................... 67
10 Power cord set requirements ...................................................................................................................... 69
Requirements for specific countries and regions ................................................................................................ 70
11 Statement of memory volatility .................................................................................................................. 72
Nonvolatile memory usage ................................................................................................................................. 74
Questions and answers ....................................................................................................................................... 76
12 Recycling .................................................................................................................................................. 78
Index ............................................................................................................................................................. 79
vii
viii
1 Product description
Category
Description
Product Name
HP EliteBook 1040 G4 Notebook PC
HP EliteBook 1040 G4
Processors
7th Generation Intel® Core™ i5 Processor, Kabylake U, dual-core, BGA
i5-7200U (Kit processor)
i5-7300U (Roadmap processor)
7th Generation Intel® Core™ i7 Processor, Kabylake U, dual-core, BGA:
i7-7500U (Kit processor)
i7-7600U (Roadmap processor)
7th Generation Intel® Core™ i7 H-Processor Line), Kabylake , Quad-core, BGA:
i7-7820HQ (Roadmap processor)
Chipset
Intel Kaby Lake Premium Chipset
Chipset - PCH QM175
Graphics
Intel UMA Graphics - with shared video memory
Panel
14.0" (LED backlight):
FHD (1920 x 1080) UWVA eDP 1.3 + PSR, AG, 72%, 340 nits with camera
FHD (1920 x 1080) UWVA eDP 1.3 + PSR, AG, 72%, 340 nits with camera, fWWAN
FHD (1920 x 1080) UWVA eDP 1.3 + PSR 72%, 340 nits with camera, touch
FHD (1920 x 1080) UWVA eDP 1.3 + PSR 72%, 340 nits with camera, fWWAN, touch
FHD (1920 x 1080) UWVA eDP 1.3 + PSR, AG, 72%, 300 nits with camera, fWWAN, PRIVACY
FHD (1920 x 1080) UWVA eDP 1.3 + PSR AG 72%, 300 nits with camera, fWWAN, touch, PRIVACY
UHD (3840 x 2160) UWVA eDP 1.3 + PSR, AG, 72%, 400 nits with camera, fWWAN
UHD (3840 x 2160) UWVA eDP 1.3 + PSR AG 72%, 400 nits with camera, fWWAN, touch
Memory
Memory soldered down
DDR4 PC4, system runs at 2133
Supports Dual Channel Memory
Supports up to 16GB
System Supports the following configurations:
DDR4 2400:
1
Category
Description
8192 MB Total System Memory (512Mx16) QTY 8
16384 MB Total System Memory (512Mx16x2) QTY 8
Primary M.2
Storage
M.2 (NGFF) 2280 Solid State Drive
128 GB SATA-3 SS TLC
256 GB PCIe Gen 3x4 NVMe SS TLC
256 GB SATA-3 SS TLC (Opal 2)
360 GB PCIe Gen 3x4 SS TLC (Intel)
512 GB PCIe Gen 3x4 NVMe SS TLC
512 GB PCIe Gen 3x4 NVMe SS MLC
512 GB SATA-3 SS TLC FIPS (test only)
1 TB PCIe Gen 3x4 NVMe SS TLC
Audio and video
HP Bang & Olufsen Audio
Microphone (Dual Array)
IR and RGB camera (720 p) camera (supports IR "Hello" facial recognition via Win 10 OS)
Premium Stereo Speakers (6)
Ethernet
Wireless
No direct Ethernet Support - Ethernet via accessories
Support HBMA (via UEFI PXE boot and Windows OS)
Support S3 wake on LAN
WPAN Bluetooth:
BT 4.2 supported via Windstorm Peak combo module
WLAN:
WLAN options via soldered assembly:
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) (Windstorm
Peak Vpro)
WLAN Antennas (2) (configured with panel on all units)
Supports Bluetooth Disabled IOPT
Support for Miracast
Support for S3/S4 wake on Wireless LAN
Support for WiFi SAR in BIOS
Support for HP Connection Optimizer
NFC:
NFC Mirage module (NXP NPC300 I2C 10mmx17mm)
NFC Antenna (configured on NFC SKU only)
Supports "No NFC" option
WWAN:
SIM Module (3FF/micro SIM): (user Accessible on side of unit)
WWAN options via connector:
2
Chapter 1 Product description
Category
Description
Foxconn HP It4120 LTE/EVDO/HSPA+ w/GPS M.2
Huawei HP It4132 - LTE/HSPA+ w/GPS M.2
Fibocom HP hs3210 WW HSPA+ w/o GPS
WWAN Antennas (2) (world wide 5 band, configured at top of panel on all units)
Supports "No WWAN" option
Ports
HDMI (1.4a)
(2) USB 3.0 Charging Ports
(2) USB-C Ports - Guest Protocol - USB 3.1, DP, PD (TI), Thunderbolt
Headphone/Microphone Combo
Docking
Dock support via Thunderbolt/USB Type C connector or USB Type C Connector
Keyboard/pointing Keyboard:
devices
Backlit
Backlit - Privacy
DuraKeys
Function Keys
F1 - Display Switch
F2 - Blank
F3 - Brightness Down
F4 - Brightness Up
F5 - Speaker Mute
F6 - Volume Down
F7 - Volume Up
F8 - Mic Mute
F9 - Keyboard Backlight
F10 - NumLock
F11 - Wireless
F12 - Calendar
Other top row function keys
Present/Share
Call Answer
Call Decline
Delete
ClickPad requirements:
ClickPad (Glass Cover)
Taps enabled as default
Gestures enabled by default
3
Category
Description
Power
Battery:
requirements
6-cell Long Life Polymer 67 WHr (2.90 Ahr)
AC adapter
65W USB-Type C AC Adapter
90W USB-Type C AC Adapter
Power Cord (localized)
65W USB-Type C Power cord:
Duckhead
Duckhead Power Cord Length: 1.0m
90W USB-Type C Power cord:
Standard Power cord Length 1.0m
Security
Support Kensington Security Lock
TPM 2.0 (Infineon; soldered down)
Drive encryption pre-boot (Password)
Power-on Authentication (Password)
Touch Fingerprint Sensor (Landed, Touch w/ 8x8 sensor)
Preboot Authentication (Password)
Operating system
Operating System Version:
Windows 10 (Redstone 2)
Preinstalled:
Win 10 Home 64 Plus
Win 10 Home 64 Plus Single Language
Win 10 Home 64 Chinese Market - CPPP Plus
Win 10 Pro 64
Win 10 Pro 64 StF MSNA Plus (Only available with (i7 processor AND more than 4 GB RAM) OR
more than or equal to 8 GB RAM)
FreeDOS 2.0
NeoKylin 64-bit, only available for the People’s Republic of China. Not available with Touch,
WWAN, or (2.5 inch HDD/SSD if M.2 SSD is selected)
Restore Media:
Win 10 DRDVD
NeoKylin Linux (Only available with NeoKylin OS)
Win 10 DRUSB
OSDVD:
Win 10 Pro 64
Microsoft WHQL: Win 10 64
Web Support:
4
Chapter 1 Product description
2 External component identification
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To find out what hardware is installed on your computer:
▲
Type device managerin the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
6
Chapter 2 External component identification
Right side
Component
Description
(1)
Micro SIM card slot
HDMI port
Supports a wireless subscriber identity module (SIM) card.
(2)
Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
(3)
(4)
USB 3.x SuperSpeed port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
Battery light
When AC power is connected:
●
●
●
White: The battery charge is greater than 90 percent.
Amber: The battery charge is from 0 to 90 percent.
Off: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
Off: The battery is not charging.
(5)
USB Type-C power connector and Thunderbolt
port with HP Sleep and Charge (2)
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt
docking station.
Right side
7
Left side
Component
Description
(1)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2)
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3)
(4)
USB 3.x SuperSpeed port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type supportin the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specifications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
8
Chapter 2 External component identification
Display
Component
Description
(1)
WWAN antennas*
Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2)
(3)
(4)
Camera lights
Internal microphones
Cameras
On: One or more cameras are in use.
Record sound.
Allow you to video chat, record video, and record still images.. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon. .
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5)
WLAN antennas*
Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type supportin the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specifications tab, and then select User Guides.
Display
9
Keyboard area
TouchPad
Component
(1)
Description
TouchPad zone
Reads your finger gestures to move the pointer or activate
items on the screen.
(2)
(3)
Left TouchPad button
Functions like the left button on an external mouse.
Near Field Communications (NFC) tapping area
and antenna* (select products only)
Allows you to wirelessly share information when you tap it with
an NFC-enabled device.
(4)
Right TouchPad button
Functions like the right button on an external mouse.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type supportin the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specifications tab, and then select User Guides.
10 Chapter 2 External component identification
Lights
Component
(1)
Description
●
●
Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts off power to the display and
other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2)
Caps lock light
On: Caps lock is on, which switches the key input to all capital
letters.
(3)
(4)
Privacy key light (select models only)
Fn lock light
On: Privacy screen is on, which helps prevent side-angle viewing.
●
●
(5)
(6)
(7)
(8)
Mute light
On: Computer sound is off.
Off: Computer sound is on.
●
●
Microphone mute light
Num lk light
On: Microphone is off.
Off: Microphone is on.
On: Num lock is on.
Wireless light
On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
(9)
Keyboard backlight
Illuminates the keyboard for higher visibility in low-light
conditions.
Keyboard area 11
Component
(9)
Description
Sharing or presenting light
Call answer light
On: Sharing is on.
(10)
(11)
On: Call answer is on.
On: Call end is on.
Call end light
Button, speakers, and fingerprint reader
Component
Description
●
●
●
●
(1)
Power button
When the computer is off, press the button to turn on the
computer.
When the computer is on, press the button briefly to initiate
Sleep.
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
12 Chapter 2 External component identification
Component
Description
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲
Right-click the Power meter icon
and then select
Power Options.
(2)
(3)
Speakers
Produce sound.
Fingerprint reader (select products only)
Allows a fingerprint logon to Windows, instead of a password
logon.
Keyboard area 13
Special keys
Component
Description
(1)
(2)
esc key
fn key
Displays system information when pressed in combination with
the fn key.
Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3)
Windows key
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)
(5)
Action keys
Execute frequently used system functions.
Embedded numeric keypad
A numeric keypad superimposed over the keyboard alphabet
keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is
turned back on.
(6)
(7)
Windows application key
num lk key
Displays options for a selected object.
Turns the embedded numeric keypad on and off when pressed in
combination with the fn key.
14 Chapter 2 External component identification
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
▲
To use an action key, press and hold the key.
Icon
Description
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.
Helps prevent side-angle viewing from onlookers (select models only). If needed, decrease or increase
brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.
NOTE: To quickly turn on the highest privacy setting, press fn+p.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
num lk key
Turns the embedded numeric keypad on and off.
Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Office
365® servers.
Keyboard area 15
Icon
Description
Turns the screen sharing function on or off.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
●
●
●
Answers a call.
Starts a call during a 1-on-1 chat.
Places a call on hold.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
●
●
●
Ends a call.
Declines incoming calls.
Ends screen sharing.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the shift key. The fn lock light will turn on. After you have disabled the action key feature, you
can still perform each function by pressing the fn key in combination with the appropriate action key.
Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Key
Description
C
Turns on scroll lock.
E
Turns on the insert function.
Turns on the highest privacy setting.
Breaks the operation.
P
R
S
Sends a programing query.
Pauses the operation.
W
16 Chapter 2 External component identification
Rear
Component
Description
Vents
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
18 Chapter 2 External component identification
Using Windows, briefly press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
Locating system information 19
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 18 for
details.
20 Chapter 3 Illustrated parts catalog
Item
(1)
Component
Spare part number
Computer major components 21
Item
(2)
Component
Spare part number
Keyboard with top cover
For use in Belgium
L02267-A41
L02267-201
L02267-261
L02267-DB1
L02267-FL1
L02267-081
L02267-DH1
L02267-051
L02267-041
L02267-151
L02267-211
L02267-DD1
L02267-D61
L02267-BB1
L02267-061
L02267-291
L02267-161
L02267-B31
L02267-FP1
L02267-091
L02267-131
L02267-271
L02267-251
L02267-161
L02267-BA1
L02267-AD1
L02267-071
L02267-B71
L02267-BG1
L02267-AB1
L02267-281
L02267-141
L02267-541
For use in Brazil
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in Turkey - F
22 Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
L02267-031
For use in the United Kingdom
For use in the United States
Top cover with privacy keyboard
For use in Belgium
L02267-001
L02268-A41
L02268-201
L02268-261
L02268-DB1
L02268-FL1
L02268-081
L02268-DH1
L02268-051
L02268-041
L02268-151
L02268-211
L02268-DD1
L02268-D61
L02268-BB1
L02268-061
L02268-291
L02268-161
L02268-B31
L02268-FP1
L02268-091
L02268-131
L02268-271
L02268-251
L02268-161
L02268-BA1
L02268-AD1
L02268-071
L02268-B71
L02268-BG1
L02268-AB1
L02268-281
For use in Brazil
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
Computer major components 23
Item
Component
Spare part number
L02268-141
L02268-541
L02268-031
L02268-001
L02249-001
L02238-001
L02242-001
L02244-001
918108-855
L02247-001
For use in Turkey
For use in Turkey - F
For use in the United Kingdom
For use in the United States
NFC module
(3)
(4)
RTC battery
(5)
TouchPad
(6)
NFC antenna
(7)
Battery
(8)
Fingerprint reader board
Speaker kit
(9)
(10)
(11)
(12)
(13)
(14)
(15)
L02246-001
Rear speakers
Thermal vent
L02241-001
L02251-001
Base enclosure
Miscellaneous parts
Component
Spare part number
860209-850
904144-850
710413-001
L02248-001
L02259-001
L02250-001
679921-001
L02240-001
L08856-001
857320-001
718548-001
718549-001
691922-001
65W Adapter nPFC RC USB-C 3-pin
90W Adapter PFC USB-C 3-pin
90W PFC Adapter S-3P 4.5 mm
Bracket kit
Cable kit
Dummy SIM card
Essential Top Load Case
Heat sink 45W
Heat sink 15W
HP 14.1 Privacy Filter for Touch
HP Business Backpack
HP Business Slim Top Load Case
HP Comfort Grip Wireless Mouse
24 Chapter 3 Illustrated parts catalog
Component
Spare part number
923236-001
920131-001
844550-001
701943-001
918431-001
849784-001
747080-001
829941-001
674318-001
757770-001
831751-001
831753-001
855560-001
L02252-001
L02245-001
HP Elite Thunderbolt 3 90W Docking Station with 90W adapter
HP Elite USB-C Desk Dock
HP Elite USB-C Docking Station
HP HDMI to VGA Adapter
HP Nano Lock
HP Thunderbolt 3 Dock
HP USB External DVDRW Drive
HP USB to Gigabit RJ45 Adapter
HP USB Laser Mouse
HP USB Travel Mouse
HP USB-C to VGA Adapter
HP USB-C to DisplayPort Adapter
HP USB-C to RJ45 Adapter
Miscellaneous kit
Plastics kit
Power cord
AC power cord, C5-DOM, black
AC line, C5-NEMA,1.00m
213349-001
213349-009
213349-015
For use in Europe
213350-001
213350-009
213350-014
For use in the United Kingdom and Singapore
213351-001
213351-008
213351-013
For use in Italy
213352-001
213352-008
213352-013
For use in Denmark
213353-008
213353-013
For use in Switzerland
213354-001
213354-008
213354-013
For use in Australia
213356-001
213356-008
Miscellaneous parts 25
Component
Spare part number
213356-013
For use in South Korea
267836-001
267836-008
For use in Thailand
285096-006
285096-012
For use in the People’s Republic of China
286497-001
286497-008
286497-013
For use in Japan
349756-001
349756-002
349756-006
Power cord , OPT-917 3-COND 1.0-M-LG ROHS
361240-001
361240-002
For use in South Africa
For use in Taiwan
361240-007
393313-001
393313-003
393313-007
For use in Israel
For use in Argentina
For use in India
398063-001
398063-003
398063-008
401300-001
401300-007
401300-011
404827-001
404827-003
404827-008
For use in Brazil
438722-001
438722-004
438722-008
Duck head
For use in the United States
For use in Europe and South Korea
For use in Australia
854702-001
854703-001
914724-001
914725-001
For use in the People’s Republic of China
26 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
●
●
●
Flat-bladed screwdriver
Magnetic screwdriver
Phillips P0 and P1 screwdrivers
Torx 8 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
28 Chapter 4 Removal and replacement procedures preliminary requirements
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 29
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
15,000 V
5,000 V
800 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from plastic foam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
30 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
●
●
●
●
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
●
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
●
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 31
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive equipment must be worn in contact
with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
1,500 V
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
32 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
authorized service provider parts
CAUTION: Components described in this chapter should be accessed only by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 18 for
details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing the parts
described in this chapter. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 33
Base enclosure
Description
Spare part number
Base enclosure
L02251-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the base enclosure, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Remove the base enclosure:
▲
Remove 8 T8 screws, and then lift the base enclosure to remove it.
Reverse this procedure to install the base enclosure.
34 Chapter 5 Removal and replacement procedures for authorized service provider parts
Battery
Description
Spare part number
Battery 6-cell Long Life Polymer 67 WHr (2.90 Ahr)
918108-855
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the battery, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Remove the battery:
1. Disconnect the battery cable from the system board (1).
2. Remove 6 M2.0x4 screws (2), and then lift the battery to remove it (3).
Reverse this procedure to install the battery.
Component replacement procedures 35
Front speakers
Description
Spare part number
Speaker kit (includes cable
L02246-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the speakers, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
▲
Remove the front speakers:
1. Disconnect the speaker cable (1).
2. Remove 4 M2.0 x L6.2 (5.2, 0.8 screws (2).
3. Release the speaker cable from the guides (3), and then lift the speakers to remove them (4).
36 Chapter 5 Removal and replacement procedures for authorized service provider parts
Reverse this procedure to install the front speakers.
Component replacement procedures 37
WWAN module
Description
Spare part number
800870-005
WWAN T77W595 LTE M.2 with GPS
WWAN HSPA+M.2
918670-855
WWAN WWAN ME906S LTE with GPS M.2
L04413-855
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the WWAN module, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
Remove the WWAN module:
1. Disconnect the antenna wires (1).
38 Chapter 5 Removal and replacement procedures for authorized service provider parts
2. Remove 1 M2*-I screw (2), and then remove the WWAN module from the connector (3).
Reverse this procedure to install the WWAN module.
Component replacement procedures 39
Solid-state drive
Description
Spare part number
L02260-001
L02262-001
L02263-001
L02266-001
L02264-001
L02261-001
128 GB M2 SATA 3 TLC
256 GB SATA 3 Self-encrypting drive OPAL2 TLC
256 GB Turbo drive G2 TLC
360 GB Turbo drive G2 TLC
512GB PCIE NVME TLC
1 TB PCIE NVME TLC
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the solid-state drive, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
Remove the solid-state drive:
▲
Remove 1 M2*2-I screw (1), and then remove the solid-state drive from the connector (2).
Reverse this procedure to install the solid-state drive.
40 Chapter 5 Removal and replacement procedures for authorized service provider parts
System board
Description
Spare part number
L02230-001
L02230-601
L02231-001
L02231-601
L02232-001
L02232-601
L02233-001
L02233-601
L02234-001
L02234-601
L02235-001
L02235-601
L02236-001
L02236-601
L02237-001
L02237-601
i7-7820HQ processor with 16 GB and UMA graphics
i7-7820HQ processor with 16 GB memory, UMA graphics, and the Windows operating system
i5-7200U processor with 8 GB memory and UMA graphics
i5-7200U processor with 8 GB memory, UMA graphics, and the Windows operating system
i5-7300U processor with 16 GB memory and UMA graphics
i5-7300U processor with 16 GB memory, UMA graphics, and the Windows operating system
i5-7300U processor with 8 GB memory and UMA graphics
i5-7300U processor with 8 GB memory, UMA graphics, and the Windows operating system
i7-7500U processor with 16 GB and UMA graphics
i7-7500U processor with 16 GB memory, UMA graphics, and the Windows operating system
i7-7500U processor with 8 GB and UMA graphics
i7-7500U processor with 8 GB memory, UMA graphics, and the Windows operating system
i7-7600U processor with 16 GB and UMA graphics
i7-7600U processor with 16 GB memory, UMA graphics, and the Windows operating system
i7-7600U processor with 8 GB and UMA graphics
i7-7600U processor with 8 GB memory, UMA graphics, and the Windows operating system
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the system board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
d. Disconnect the following cables from the system board:
i.
WLAN
ii. WWAN
iii. Solid-state drive
Component replacement procedures 41
iv. Display
v. Fan
vi. RTC battery
vii. NFC antenna
viii. Rear speaker
ix. TouchPad
x. Keyboard
xi. Front speakers
Remove the system board:
NOTE: The U series system board thermal solution has only a left-side fan and a dummy fan on the right
side.
1. Remove 5 M2.0*4 screws from the system board.
42 Chapter 5 Removal and replacement procedures for authorized service provider parts
2. Lift the right side of the system board (1), disconnect the battery cable (2), disconnect the rear speaker
cable (3), and then lift the system board to remove it (4).
Reverse this procedure to install the system board.
Component replacement procedures 43
Fingerprint reader
Description
Spare part number
Fingerprint reader
L02247-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the fingerprint reader, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
▲
Remove the fingerprint reader:
1. Remove 1 M2*2-I screw (1), and then lift the fingerprint reader cover to remove it (2).
2. Lift the fingerprint reader to remove it (2).
Reverse this procedure to install the fingerprint reader.
44 Chapter 5 Removal and replacement procedures for authorized service provider parts
Near Field Communication (NFC) module
Description
NFC module
Spare part number
L02249-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the NFC module, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
▲
Remove the NFC module:
1. Disconnect the NFC cable (1), and then disconnect the NFC module from the TouchPad (2).
2. Lift the NFC module to remove it (3).
Reverse this procedure to install the NFC module.
Component replacement procedures 45
TouchPad
Description
TouchPad
Spare part number
L02242-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the TouchPad, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
▲
Remove the TouchPad:
1. Disconnect the NFC cable (1) and the TouchPad cable (2).
2. Remove 5 M2*2-I screws (3), and then lift the TouchPad to remove it (4).
Reverse this procedure to install the TouchPad.
46 Chapter 5 Removal and replacement procedures for authorized service provider parts
RTC battery
Description
RTC battery
Spare part number
L02238-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the RTC battery, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
▲
Remove the RTC battery:
▲
Disconnect the RTC battery cable, and then lift the battery to remove it..
Reverse this procedure to install the RTC battery.
Component replacement procedures 47
Display assembly
Description
Spare part number
L02254-001
L02256-001
L04869-001
L04870-001
L02253-001
L02255-001
L02257-001
L04868-001
LCD HU 14 FHD LED with WWAN capability, HDC infrared camera, touch screen, and privacy panel
LCD HU 14 UHD LED with WWAN capability, HDC infrared camera, and touch screen
LCD HU 14 FHD LED with UWVA HDC infrared camera, and touch screen
LCD HU 14 FHD LED with WWAN capability, HDC infrared camera, and touch screen
LCD HU 14 FHD AG LED with WWAN capability, HDC infrared camera, and privacy panel
LCD HU 14 UHD AG LED with WWAN capability, HDC and infrared camera
LCD HU 14 FHD AG LED, UWVA, HDC, with WWAN capability, and infrared camera
LCD HU 14 FHD AG LED, UWVA, HDC, and infrared camera
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the display assembly, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
d.
Remove the display assembly:
▲
Open the display (1), remove 2 M2.5*4.5 screws from the left hinge, and 1 2 M2.5*4.5 screw from the
right hinge (2), and then slide the display assembly to remove it (3).
48 Chapter 5 Removal and replacement procedures for authorized service provider parts
Reverse this procedure to install the display assembly.
Component replacement procedures 49
Thermal vent
Description
Spare part number
Thermal vent
L02238-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the RTC battery, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
Remove the thermal vent:
▲
Remove 4 M2.5*4.5 screws (1), and then lift the thermal vent to remove it (2).
Reverse this procedure to install the thermal vent.
50 Chapter 5 Removal and replacement procedures for authorized service provider parts
Power button board
Description
Spare part number
Power button board
L02239-001
IMPORTANT: Make special note of each screw and screw lock size and location during removal and
replacement
Before removing the power button board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
components:
Remove the power button board:
▲
Remove 2 M2*2-I screws (1), lift the power button board (2), and then remove it (3).
Reverse this procedure to install the power button board.
Component replacement procedures 51
6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first
disable FastBoot.
1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Clear the check box for Fast Boot.
3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Navigating and selecting in Computer Setup
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
52 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
●
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
Using Computer Setup 53
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type supportin the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type filein the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
54 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 55
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
56 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
2. Select Get software and drivers.
3. Enter the product name or number.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Using Remote HP PC Hardware Diagnostics (UEFI) settings
(select products only)
Your computer supports Remote HP PC Hardware Diagnostics (UEFI). This is a firmware (BIOS) feature that
downloads HP PC Hardware Diagnostics UEFI to your computer.
It executes the diagnostics on your computer, and then may upload results to a preconfigured server.
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
●
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
●
●
Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
Display status information about the diagnostics run previously.
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 57
To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for
remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select
Find your product, and then follow the on-screen instructions.
58 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
8 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
●
Creating recovery media and backups
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type supportin the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 59. For information on the recovery options that are available using the recovery media, see
●
●
Use Windows tools to create system restore points and create backups of personal information.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
On select products, use the HP Cloud Recovery Download Tool to create a bootable USB drive for your HP
country or region, and follow the on-screen instructions.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start
menu, select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. You can find contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 59
You can use Windows tools to create system restore points and create backups of personal information,
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
–
–
–
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive.
–
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. You can find contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
–
–
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recoveryin the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get help app.
▲
Select the Start button, and then select the Get Help app.
60 Chapter 8 Backing up, restoring, and recovering
NOTE: You must be connected to the Internet to access the Get help app.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get help app.
▲
Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get help app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recoveryin the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
●
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
Restore and recovery 61
●
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. You can find contact information
on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recoveryin the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
62 Chapter 8 Backing up, restoring, and recovering
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recoveryin the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 63
9 Specifications
Computer specifications
Metric
U.S.
Dimensions
Width
32.89 cm
23.28 cm
1.59 cm
12.95 in
9.17 in
0.63 in
Depth
Height (front to back)
Weight
1.42 kg (depending on
3.14 lb (depending on
configuration)
configuration)
Input power
Operating voltage and current
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @
4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5
A / 20 V dc @ 4.5 A – 90 W USB-C
Temperature
Operating
5°C to 35°C
41°F to 95°F
Nonoperating
‑20°C to 60°C
‑4°F to 140°F
Relative humidity (noncondensing)
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
‑15 m to 3,048 m
‑50 ft to 10,000 ft
Nonoperating
‑15 m to 12,192 m
‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
64 Chapter 9 Specifications
35.56 cm (14-in) display specifications
14 inch LCD FHD (1920x1080) Anti-Glare WLED UWVA 72percent cg 340nits eDP 1.3 + PSR ultraslim 2.4mm
NB
Metric
U.S.
Active Area (W x H)
Dimensions (W x H)
Diagonal
309.37 x 174.02 (mm)
315.41 x 196.17 mm
35.56 cm
12.18 x 6.85 in
12.634 x 8.094 in
13.3 in
Weight
225 g max
Interface
eDP 1.3 + PSR
Anti-Glare (AG)
600:1 (typical)
60 Hz
Surface Treatment
Contrast Ratio
Refresh Rate
Brightness
340 nits
Format
RGB
Configuration
PPI
1920 x 1080 (FHD)
157
Viewing Angle
UWVA 85/85/85/85
14 inch LCD FHD (1920x1080) Anti-Glare WLED UWVA 72percent cg 700nits eDP 1.3+PSR ultraslim Privacy
Metric
U.S.
Active Area (W x H)
300.56 x 187.57 (max.) x2.2 (max)
(mm)
12.18 x 6.85 in
Dimensions (W x H)
Diagonal
293.76 x 165.24 mm
35.56 cm
12.634 x 8.094 in
13.3 in
Weight
160 g max
Interface
eDP 1.3 w/ PSR
BV
Surface Treatment
Contrast Ratio
Refresh Rate
Brightness
PPI
800:1 (typical)
60 Hz
301 nits (typical)
167
Format
RGB
Configuration
LCD Mode
1921 x 1080 (FHD)
IPS/FFS/AHVA
UWVA 85/85/85/86
Viewing angle
35.56 cm (14-in) display specifications 65
14 inch LCD UHD (3840x2160) Anti-Glare WLED UWVA 72percent cg 400nits eDP 1.3 + PSR ultraslim N.B.
Metric
U.S.
Active Area (W x H)
300.56 x 187.57 (max.) x2.2 (max)
(mm)
12.18 x 6.85 in
Dimensions (W x H)
Diagonal
293.76 x 165.24 mm
35.56 cm
3.0 mm max
290 g max
eDP 1.3 w/PSR
BV
12.634 x 8.094 in
13.3 in
Thickness
Weight
Interface
Surface Treatment
Contrast Ratio
Refresh Rate
Brightness
PPI
800:1 (typical)
60 Hz
400 nits
315
Format
RGB
Backlight
LED
Configuration
Viewing angle
Touch Enabled
3840 x 2160 (UHD)
UWVA 85/85/85/85
Yes
66 Chapter 9 Specifications
M.2 solid-state drive specifications
2280 M2 SATA-3 TLC
128-GB*
512-GB FIPS*
Dimensions
Height
0.09 in (2.3 mm)
0.87 in (22 mm)
0.02 lb (10 g)
0.09 in (2.3 mm)
0.87 in (22 mm)
0.02 lb (10 g)
Width
Weight
Interface type
Transfer rate
Maximum Sequential Read
Maximum Sequential Write
Logical blocks
Operating temperature
Features
SATA-8, SATA 3.0
ATA-8, SATA 3.0
Up to 520 MB/s
Up to 450 MB/s
250,069,680
Up to 530 MB/s
Up to 450 MB/s
1,000,215,216
0° to 70°C (32°F to 158°F)
DIPM; TRIM; DEVSLP
0° to 70°C (32°F to 158°F)
DIPM; TRIM; DEVSLP
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
2280 M2 SATA-3 Self-Encrypted OPAL2 TLC
256-GB*
Dimensions
Height
0.09 in (2.3 mm)
0.87 in (22 mm)
0.02 lb (10 g)
Width
Weight
Interface type
Transfer rate
ATA-8, SATA 3.0
Maximum Sequential Read
Maximum Sequential Write
Logical blocks
Operating temperature
Features
Up to 530 MB/s
Up to 515 MB/s
500,118,192
0° to 70°C (32°F to 158°F)
DIPM; TRIM; DEVSLP
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
2280 M2 PCIe-3x4 SS NVMe TLC
M.2 solid-state drive specifications 67
360-GB*
512-GB*
1-TB*
Dimensions
Height
0.09 in (2.3 mm)
0.87 in (22 mm)
0.02 lb (10 g)
0.09 in (2.3 mm)
0.87 in (22 mm)
0.02 lb (10 g)
0.09 in (2.3 mm)
0.87 in (22 mm)
0.02 lb (10 g)
Width
Weight
Interface type
Transfer rate
Maximum Sequential Read
Maximum Sequential Write
Logical blocks
Operating temperature
Features
PCIe NVMe Gen3X4
PCIe NVMe Gen3X4
PCIe NVMe Gen3X4
Up To 1700 MB/s
Up To 600 MB/s
703,282,608
Up to 2600 MB/s
Up to 1400 MB/s
1,000,215,216
Up to 2800 MB/s
Up to 1600 MB/s
2,000,409,264
0° to 70°C (32°F to 158°F)
TRIM; L1.2
0° to 70°C (32°F to 158°F)
TRIM; L1.2
0° to 70°C (32°F to 158°F)
TRIM; L1.2
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
2280 M2 PCIe-3x4 SS NVMe
512-GB*
Dimensions
Height
0.09 in (2.3 mm)
0.87 in (22 mm)
0.02 lb (10 g)
Width
Weight
Interface type
Transfer rate
PCIe NVMe Gen3X4
Maximum Sequential Read
Maximum Sequential Write
Logical blocks
Operating temperature
Features
Up to 3000 MB/s
Up to 1500 MB/s
1,000,215,216
0° to 70°C (32°F to 158°F)
TRIM; L1.2
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
68 Chapter 9 Specifications
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 69
Requirements for specific countries and regions
Country/region
Argentina
Australia
Accredited agency
IRAM
SAA
Applicable note number
1
1
1
1
1
2
1
1
1
1
1
1
1
1
3
1
1
1
4
7
1
1
5
1
1
6
1
1
2
Austria
OVE
Belgium
CEBEC
ABNT
CSA
Brazil
Canada
Chile
IMQ
Denmark
DEMKO
FIMKO
UTE
Finland
France
Germany
VDE
India
BIS
Israel
SII
Italy
IMQ
Japan
JIS
The Netherlands
New Zealand
Norway
KEMA
SANZ
NEMKO
CCC
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
SASO
PSB
SABS
KTL
SEMKO
SEV
Switzerland
Taiwan
BSMI
TISI
Thailand
The United Kingdom
The United States
ASTA
UL
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
70 Chapter 10 Power cord set requirements
Country/region
Accredited agency
Applicable note number
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 71
11 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then quickly press esc.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
72 Chapter 11 Statement of memory volatility
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j.
Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l.
Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
●
Clear the contents of the drive using the following Disk Sanitizer commands steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
73
Nonvolatile memory usage
Does this
memory
store
Does this
memory
retain data
What is the
Nonvolatile
Memory Type
customer
data?
when power purpose of this How is data input into this
is removed? memory? memory?
How is this memory
write-protected?
Amount (Size)
HP Sure Start flash 8 MBytes
(select models
No
Yes
Provides
protected
Data cannot be written to this This memory is protected
device via the host processor. by the HP Sure Start
only)
backup of
The content is managed
solely by the HP Sure Start
Embedded Controller.
Embedded Controller.
critical System
BIOS code, EC
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory
256 Bytes
No
No
Yes
Yes
Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS This memory is not write-
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
protected.
Controller (NIC)
EEPROM
64 KBytes (not
customer
accessible)
Stores NIC
configuration
and NIC
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
firmware.
inappropriate manner will
render the NIC non-
functional.
DIMM Serial
Presence Detect
(SPD)
configuration data Bytes
programmable
256 Bytes per
memory
module, 128
No
Yes
Yes
Stores memory DIMM SPD is programmed by Data cannot be written to
module
information.
the memory vendor.
this memory when the
module is installed in a
computer. The specific
write-protection method
varies by memory vendor.
(not customer
accessible)
System BIOS
9 MBytes
Yes
Stores system
BIOS code and
computer
configuration
data.
System BIOS code is
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the computer non-
functional.
programmed at the factory.
Code is updated when the
system BIOS is updated.
Configuration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
74 Chapter 11 Statement of memory volatility
Does this
memory
store
Does this
memory
retain data
What is the
Nonvolatile
Memory Type
customer
data?
when power purpose of this How is data input into this
How is this memory
write-protected?
Amount (Size)
is removed? memory?
memory?
product, and then follow
the on-screen
instructions.
Intel Management 1.5 MBytes or 7 Yes
Yes
Stores
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update
utility. Unique Provisioning
Data can be entered at the
The Intel chipset is
Engine Firmware
(present only in
select Elite or Z
models. For more
information, go to
support. Select
Find your
MBytes
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
configured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the firmware.
Only firmware updates
digitally signed by Intel
can be applied using this
utility.
third-party data factory or by an
store.
administrator using the
Management Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
product, and then
follow the on-
screen
instructions.)
administrator to have access
to the space.
Bluetooth flash
(select products
only)
2 Mbit
No
No
No
Yes
Yes
Yes
Yes
Stores
Bluetooth
configuration
and firmware.
Bluetooth flash is
A utility is required for
writing data to this
memory and is made
available through newer
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained versions of the driver
from the silicon vendor.
whenever the flash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kbit to 8 Kbit
Stores
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public. not made available to the
public unless a firmware
A utility is required for
writing data to this
memory and is typically
configuration
and calibration
data.
upgrade is necessary to
address a unique issue.
Webcam (select
products only)
64 Kbit
Stores webcam Webcam memory is
configuration
and firmware.
A utility is required for
writing data to this
memory and is typically
programmed using a utility
from the device
manufacturer that can be run not made available to the
from Windows.
public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte flash Yes
Stores
Fingerprint reader memory is Only a digitally signed
(select products
only)
fingerprint
templates.
programmed by user
enrollment in HP
ProtectTools Security
Manager.
application can make the
call to write to the flash.
Nonvolatile memory usage 75
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?
76 Chapter 11 Statement of memory volatility
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then quickly press esc.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 77
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
78 Chapter 12 Recycling
Index
A
components
bottom 17
F
action keys
fingerprint reader
removal 44
display
using 15
audio, product description
audio-out (headphone)/audio-in
(microphone) combo jack,
left side
rear 18
right side
top 10
fingerprint reader board
Computer Setup
G
identifying
using a USB keyboard or USB
mouse to start Computer
Setup 52
graphics, product description
B
H
backups 59
base enclosure
removal 34
battery
hard drive
product description
configurable software
HDMI port, identifying
HDMI to VGA adapter, spare part
numbers 25
product description
hot keys
removal 35
connector, power
HP PC Hardware Diagnostics (UEFI)
using 56
HP Recovery Manager
starting 62
battery light
BIOS
D
display
updating 53
removal 48
specifications 65
display panel
product description
docking
boot order
changing 63
changing using the f9 prompt
HP Recovery media
creating 59
product description
recovery 62
HP Recovery partition
recovery 62
removing 63
buttons
docking station, spare part
numbers 25
dummy SIM card, spare part
numbers 24
power 12
DVDRW
I
C
integrated camera light, identifying
internal microphones, identifying
E
embedded numeric keypad,
identifying 14
camera
camera light, identifying
camera, identifying
J
jacks
Ethernet, product description
audio-out (headphone)/audio-in
(microphone) combo
chipset, product description
Index 79
K
miscellaneous kit, spare part
number 25
processor
product description
product description
keyboard
product description
keyboard with top cover
keypad
keys
model name
mouse
audio
chipset
configurable software
display panel
N
docking
NFC antenna
NFC module
esc 14
fn 14
Ethernet
graphics
hard drive
keyboard
removal 45
NFC tapping area
memory module
microphone
operating system
pointing device
L
labels
lights
battery
ports
power requirements
processors
product name
security
serviceability
video
O
operating system, product
camera
description
power 11
wireless 11
wireless
product name
product name and number,
computer 18
P
pointing device, product
description
ports
HDMI
product description
R
locating information
rear speakers
hardware
software
recover
options 61
recovery
USB 3.x SuperSpeed port with HP
USB Type-C power connector and
Thunderbolt port with HP Sleep
M
M.2 solid-state drive
specifications 67
memory
media 62
starting 62
system 61
and Charge
power connector, identifying
power cord
nonvolatile 72
volatile 72
requirements for all countries
memory module
product description
microphone
recovery media
requirements for specific
product description
microphone mute key, identifying
microphone mute light, identifying
creating 59
creating using HP Recovery
Manager 60
power requirements, product
recovery partition
removing 63
description
privacy filter, spare part numbers
80 Index
removal/replacement
procedures 33
T
thermal vent
removing personal data from volatile
RTC battery
removal 50
Thunderbolt port with HP Sleep and
Charge
identifying USB Type-C
TouchPad
S
buttons 10
removal 46
security cable slot, identifying
security, product description
TouchPad zone
identifying 10
serviceability, product description
setup utility
U
USB 3.x SuperSpeed port with HP
USB to Gigabit RJ45 adapter
SIM slot, identifying
slots
USB Type-C power connector and
Thunderbolt port with HP Sleep and
security cable
SIM
Charge, identifying
solid-state drive
removal 40
speaker kit
speakers
USB-C to DisplayPort Adapter
USB-C to VGA adapter
V
removal 36
video, product description
specifications
W
computer 64
Windows
Windows application key,
identifying 14
display 65
Sure Start
using 55
Windows tools
using 60
wireless antennas, identifying
system board
removal 41
system information
locating 18
wireless, product description
WLAN antennas, identifying
WWAN antennas, identifying
WWAN module
system memory, removing personal
system restore point
creating 60
removal 38
Index 81
|
