HANSGROHE AXOR MASSAUD 18743001 User Manual

Installation Instructions / Warranty  
Axor Citterio  
39384XX1  
39387XX1  
Axor Citterio  
39385XX1  
39386X1  
Axor Starck X  
10385XX1  
Axor Starck  
10375XX1  
10379XX1  
Axor Massaud  
18743001  
10386XX1  
18747001  
Axor Steel  
35375801  
35379801  
Axor Terrano  
37475XX1  
37374XX1  
Axor Terrano  
37375XX1  
37379XX1  
Axor Uno  
38475XX1  
38379XX1  
Axor Montreux  
16810XX1  
16815XX1  
Axor Carlton  
17375XX1  
17374XX1  
Axor Carlton  
17475XX1  
17379XX1  
Axor Phoenix  
17385XX1  
Axor Phoenix  
17384XX1  
Upgrade Kit  
06800XX3  
17386XX1  
17387XX1  
10385XX1  
10386XX1  
10375XX1  
10379XX1  
39384XX1  
39387XX1  
39385XX1  
39386XX1  
18743001  
18747001  
37475XX1  
37374XX1  
35375801  
35379801  
38475801  
38379801  
16810XX1  
16815XX1  
3
37375XX1  
37379XX1  
17375XX1  
17374XX1  
17475XX1  
17379XX1  
17384XX1  
17387XX1  
17385XX1  
17386XX1  
4
Installation  
Remove the flush insert and the o-rings. Do not  
discard the hex-head screws.  
Cut the installation box so that it is nearly flush  
with the finished wall. Seal around the installation  
box with waterproof bathroom sealant.  
Install the new o-rings included with the  
thermoelement. Install the thermoelement, using  
the saved hex-head screws. Turn on the water and  
check for leaks.  
Install the trim carrier plate with the enclosed  
carrier screws.  
5
Install the trim sleeve with the indexing mark at the  
1ꢀ:00 position.  
Push the escutcheon firmly over the carrier plate - the  
sealing ring around the carrier plate will hold it in  
place. Install the handle adapter with the screw.  
Install and justify the handle.  
indexing  
mark  
Massaud only:  
Install the two pieces of the sleeve -- the safety set  
and the cover. Orient the safety set as shown in the  
illustration.  
Install the escutcheon.  
Install the handle adapter and screw. Install and  
justify the handle.  
Justify the handle  
Tools required: small slot-head screwdriver, thermometer  
Loosen, but do not remove, the set screw on the handle.  
Turn the water on to one of the functions. Place the thermometer in the water stream. Turn the  
handle until the water is 100o F. Turn the water off, without moving the thermostatic mixer handle.  
Remove the thermostatic mixer handle. Replace it so that the safety stop override button is at the  
1ꢀ:00 position. Tighten the set screw.  
Reverse the Thermoelement  
If the EcostatTM or EcoMaxTM outputs both hot and cold water, but the water does not mix, the  
supply lines may have been crossed, or the rough valve or thermoelement may have been installed  
upside down. This is easily remedied .  
Turn the water off to the valve – do not use the stops on the thermoelement.  
Remove, reverse, and reinstall the entire thermoelement.  
6
User Instructions  
Turn the handle clockwise to make the water cooler, counter-clockwise to make it warmer.  
The handle will stop at the 100o safety stop. To obtain water hotter than 100o, push the safety  
stop override button and continue turning the handle counter-clockwise.  
Using the isolation stops  
Turn off the water using the isolation stops on the Ecostat or EcoMax  
instead of turning off the water to the whole house when making minor  
repairs to the shower.  
Use an 8 mm allen wrench to turn the isolation valve clockwise to close  
the stop. Be sure to close both the hot and cold stops before removing  
stops  
the cartridge, etc. Turn a volume control valve on to depressurize the system  
and to confirm that the water is off.  
The water must be turned off at the main before the entire thermoelement can be removed.  
EcoMaxTM Upgrade Kit 06800XX3  
Installation Considerations  
The EcoMaxTM upgrade kit contains an EcoMaxTM function block, trim sleeve, and screws. It is  
used to upgrade an existing EcostatTM installation.  
Install the EcoMaxTM Upgrade Kit  
Turn the water off to the valve before proceeding.  
Do not use the stops on the thermoelement.  
Remove the trim. Set it aside in a safe place.  
Remove the EcostatTM thermoelement and the o-rings.  
Install the EcoMaxTM thermoelement and o-rings Use  
the screws provided with the EcoMaxTM upgrade kit.  
Turn on the water to the valve and check for leaks.  
Replace the trim as shown in the previous instructions  
EXCEPT use the included EcoMaxTM trim sleeve.  
Justify the handle.  
7
Set the High Temperature Limit Stop (optional)  
IMPORTANT: Many municipalities have codes limiting the maximum discharge temperature of a  
shower valve to 110o F or less. Please know and follow all applicable local codes when setting  
the high temperature limit stop.  
Tools Required:  
Thermometer  
3 mm Allen wrench (included with trim kit)  
Turn the hot and cold supplies to the valve on.  
Turn the water on using the handle.  
Use the 3 mm Allen wrench to loosen the set screw on the bottom of the handle. Remove the  
handle.  
Remove the clip and stop ring from the thermostatic cartridge stem. Put them in a safe place.  
Turn the thermostatic mixer stem with your fingers, clockwise to make the water cooler, counter-  
clockwise to make the water warmer. Turn the stem until the water coming out is the desired  
maximum high temperature – 110o in most areas.  
Reinstall the stop ring so that it is against the stop. Reinstall the clip.  
Justify and reinstall the handle.  
8
Replacement Parts  
1g  
9
7
1e  
1d  
1f  
4b  
8
10  
4a  
11  
5
6
ꢀa  
3
1b  
ꢀb  
1i  
1a  
1k  
1ꢀ  
1c  
1h  
1j  
14  
ꢀd  
1m  
13  
1n  
ꢀc  
9
1a  
1b  
1c  
1d  
1e  
1f  
Citterio cross handle  
Citterio lever handle  
Starck handle  
39994XX1  
39391XX1  
10391XX1  
35391801  
37391XX1  
37994XX1  
38391XX1  
17994XX1  
17391XX1  
96631XX1  
96791XX1  
16594XX1  
18097000  
96749XX0  
9645ꢀXX0  
98648XX0  
98678000  
9503ꢀXX0  
96635XX0  
94ꢀ8ꢀ000  
96633000  
5
check valve  
isolation stop  
seals  
95033000  
95036000  
96364000  
95037000  
96636000  
96447000  
96454001  
97108000  
6
7
Steel handle  
8
seals  
Terrano handle, lever  
Terrano handle, cross  
Uno handle  
Carlton handle, cross  
Carlton handle, lever  
Phoenix handle, cross  
Phoenix handle, lever  
Montreux handle  
Massaud handle  
9
seals  
10  
11  
1ꢀ  
13  
14  
carrier plate  
carrier plate screw  
handle adapter  
1g  
1h  
1i  
Massaud handle adapter 98701001  
Massaud sleeve 98734001  
1j  
1k  
1m  
1n  
ꢀa  
ꢀb  
ꢀc  
ꢀd  
3
XX = color  
00 = chrome  
Escutcheon, square  
Escutcheon, round  
Escutcheon, Montreux  
Escutcheon, Massaud  
EcostatTM sleeve  
09 = chrome/gold  
4ꢀ = platinum  
80 = steel  
81 = satinox  
EcoMaxTM sleeve  
8ꢀ = brushed nickel  
83 = polished nickel  
93 = polished brass  
4a  
4b  
EcostatTM cartridge  
EcoMaxTM cartridge  
10  
Cleaning Recommendation for Hansgrohe Products  
Modern faucetry and shower products utilize a combination of materials to comply with the needs of the market with regard to  
design and functionality.  
To avoid damage, it is necessary to use some caution when cleaning. Damage caused by improper treatment is not covered  
under the Hansgrohe warranty.  
Cleaning Materials for Faucets and Showers  
To remove lime scale, use only products made specifically for that purpose. Always follow the manufacturer’s instructions  
when using.  
Do not use cleaners that contain hydrochloric, formic, acetic, or phosphoric acids, as these will cause considerable  
damage to finishes and to plastic components.  
Never mix cleaning materials.  
Never use cleaners containing abrasives. Do not use abrasive cleaning cloths, pads, or sponges.  
Cleaning Procedures  
Clean your faucets and shower products as and when required. Regular cleaning will prevent scale buildup and water  
spotting.  
Follow the label instructions. Do not allow any cleaner to remain on the product for longer than necessary.  
When using spray cleaners, spray first onto a sponge or cloth – do not spray directly onto the product.  
After cleaning, rinse thoroughly with clear water to remove any cleaner residue.  
Important  
Soap and shampoo residue can also cause damage to the product. Rinse well with clean water after use.  
If the surface is already damaged, harsh cleaning materials will cause further damage.  
Limited Lifetime Consumer Warranty  
This product has been manufactured and tested to the highest quality standards by Hansgrohe, Inc. (“Hansgrohe”). This warranty is limited to  
Hansgrohe products which are purchased by a consumer in the United States after March 1, 1996, and installed in either the United States or  
Canada.  
WHO IS COVERED BY THE WARRANTY  
This warranty extends to the original consumer purchaser only.  
WHAT IS COVERED BY THE WARRANTY  
This warranty covers only your Hansgrohe manufactured product. Hansgrohe warrants this product against defects in material or workmanship  
as follows: Hansgrohe will repair at no charge for parts only or, at its option, replace any product or part of the product which proves defective  
because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Hansgrohe is unable to provide a  
replacement and repair is not practical or cannot be timely made, Hansgrohe may elect to refund the purchase price in exchange for the return of  
the product.  
LENGTH OF WARRANTY  
Replacement or repaired parts of products will be covered for the term of this warranty as stated in the following two sentences. If you are a  
consumer who purchased the product for use primarily for personal, family, or household purposes, this warranty extends for as long as you own  
the product and the home in which the product is installed. If you purchased the product for use primarily for any other purpose, including, without  
limitation, a commercial purpose, this warranty extends only (i) for 1 year, with respect to Interaktiv and Retroaktiv products, and (ii) for 5 years,  
with respect to AXOR, ShowerPower and Pharo products.  
THIS WARRANTY DOES NOT COVER, AND HANSGROHE WILL NOT PAY FOR:  
A.  
B.  
Conditions, malfunctions or damage not resulting from defects in material or workmanship.  
Conditions, malfunctions or damage resulting from (1) improper installation, improper maintenance, misuse, abuse, negligence, accident  
or alteration, or (ꢀ) the use of abrasive or caustic cleaning agents or “no rinse” cleaning products, or the use of the product in any manner  
contrary to the product instructions.  
C.  
Labor or other expenses for the disconnection or return of the product for warranty service, or for installation or reinstallation of the product.  
11  
D.  
Accessories or related products not manufactured by Hansgrohe.  
TO OBTAIN WARRANTY SERVICE  
Contact your Hansgrohe retailer, or write to Technical Service at:  
Hansgrohe Inc.  
149ꢀ Bluegrass Lakes Parkway  
Alpharetta GA 30004  
Or, call Hansgrohe toll-free at (800) 334-0455.  
In requesting warranty service, you will need to provide  
1.  
ꢀ.  
3.  
The sales receipt or other evidence of the date and place of purchase.  
A description of the problem.  
Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to Hansgrohe Inc. 149ꢀ Bluegrass Lakes  
Parkway, Alpharetta, Georgia 30004, Attention: Technical Service, if required by Hansgrohe.  
When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.  
EXCLUSIONS AND LIMITATIONS  
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS  
THE EXCLUSIVE REMEDY OF THE PURCHASER. HANSGROHE NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY  
OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.  
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY PERSON FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES,  
ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY).  
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to  
you.  
This warranty gives you specific legal rights, and you may have other rights which vary from State to State.  
You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action in court  
against us under the Magnuson-Moss Warranty Act.  
PRODUCT INSTRUCTIONS AND QUESTIONS  
Upon purchase or prior to installation, please carefully inspect your Hansgrohe product for any damage or visible defect. Prior to installing,  
always carefully study the enclosed instructions on the proper installation and the care and maintenance of the product. If you have questions at  
any time about the use, installation, or performance of your Hansgrohe product, or this warranty, please call or write to us at the toll-free number  
and address printed above.  
Hansgrohe, Inc. 1490 Bluegrass Lakes Parkway Alpharetta, GA 30004  
Tel. 770 360-9880 Fax 770 360 9887  
www.hansgrohe-USA.com  

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