SERVIS™ IP-KVM
Installer/User Guide
SERVISTM IP-KVM
Installer/User Guide
© 2008 Fujitsu Component Limited. All rights reserved. 590-853-617B
Instructions
This symbol is intended to alert the user to the presence of important operating and maintenance (servicing)
instructions in the literature accompanying the appliance.
Dangerous Voltage
This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s
enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Power On
This symbol indicates the principal on/off switch is in the on position.
Power Off
This symbol indicates the principal on/off switch is in the off position.
Protective Grounding Terminal
This symbol indicates a terminal which must be connected to earth ground prior to making any other
connections to the equipment.
iii
TABLE OF CONTENTS
List of Tables................................................................................................................... xi
Features and Benefits ........................................................................................................................1
Intelligent cables.........................................................................................................................1
Virtual media ..............................................................................................................................2
On Screen Display graphical user interface ..............................................................................2
Video...........................................................................................................................................2
Flash upgradability ....................................................................................................................3
On-board web interface..............................................................................................................3
Authentication and authorization ...............................................................................................3
Video Viewer...............................................................................................................................3
FW Client Software Explorer .....................................................................................................3
Modem ........................................................................................................................................4
Installing and Setting Up the SERVIS IP-KVM.................................................................................5
Connecting the SERVIS IP-KVM................................................................................................5
Connecting an FW-DSM to each target device..........................................................................6
Setting up the network ................................................................................................................6
Connecting local peripheral devices ..........................................................................................7
Rack Mounting a SERVIS IP-KVM....................................................................................................8
Rack mount safety considerations ..............................................................................................8
Installing a rack mounting bracket.............................................................................................8
Controlling the Switching System From the Analog Port..................................................................9
Starting the OSD................................................................................................................................9
Connecting a User to a Target Device ............................................................................................10
Using the OSD .................................................................................................................................10
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SERVIS IP-KVM Installer/User Guide
Changing the display behavior.................................................................................................13
Selecting display language .......................................................................................................13
Controlling the status flag ........................................................................................................14
Setting the keyboard country code............................................................................................15
Setting KVM security................................................................................................................15
Setting the Preemption Warning......................................................................................................16
Managing Target Device Tasks Using the OSD..............................................................................17
Displaying version information................................................................................................17
Upgrading the firmware ...........................................................................................................18
Viewing the display configuration............................................................................................18
Viewing and disconnecting user connections...........................................................................18
Resetting the keyboard and mouse ...........................................................................................19
Power Controlling Devices..............................................................................................................19
Power window ..........................................................................................................................19
PDUs window...........................................................................................................................20
PDU Settings window...............................................................................................................20
PDU Inlets window...................................................................................................................21
PDU Outlets window................................................................................................................21
Scanning the Switching System........................................................................................................22
Running Switching System Diagnostics...........................................................................................23
Chapter 4: FW Client Software Explorer...................................................................... 25
Installing and Launching the FW Client Software ..........................................................................25
Supported operating systems....................................................................................................25
Hardware configuration requirements.....................................................................................25
Browser requirements...............................................................................................................26
Installing the FW Client Software ............................................................................................26
Uninstalling the FW Client Software........................................................................................27
Opening the FW Client Software..............................................................................................27
Setting up the FW Client Software ...........................................................................................28
Window Features .............................................................................................................................29
Customizing the window display ..............................................................................................31
Adding a SERVIS IP-KVM...............................................................................................................31
Table of Contents
v
Customizing Properties....................................................................................................................36
General properties....................................................................................................................36
Viewing and changing network properties for a SERVIS IP-KVM..........................................36
Viewing and changing network properties for a server ...........................................................37
Information properties..............................................................................................................37
Connections properties.............................................................................................................38
Customizing Options........................................................................................................................38
Viewing and changing general options ....................................................................................38
HTTP/HTTPS options...............................................................................................................40
Managing Folders............................................................................................................................40
Assigning Units................................................................................................................................41
Deleting............................................................................................................................................42
Renaming .........................................................................................................................................42
Target device naming ...............................................................................................................43
Managing the FW Client Software Database..................................................................................44
Saving and loading a database.................................................................................................44
Exporting a database................................................................................................................45
Installing and Launching the OBWI ................................................................................................47
Supported browsers ..................................................................................................................47
Launching the OBWI ................................................................................................................47
Accessing Servers From the OBWI..................................................................................................48
Viewing and Configuring SERVIS IP-KVM Settings.......................................................................48
Setting up user accounts...........................................................................................................49
Locking and unlocking user accounts.......................................................................................51
Enabling and configuring SNMP .............................................................................................52
Enabling individual SNMP traps..............................................................................................53
Viewing and resynchronizing server connections ....................................................................53
Modifying a server name ..........................................................................................................53
Viewing the FW-DSMs .............................................................................................................53
Viewing SERVIS IP-KVM Version Information...............................................................................54
FW-DSM Versions sub-category..............................................................................................54
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SERVIS IP-KVM Installer/User Guide
Rebooting Your System ....................................................................................................................56
Managing SERVIS IP-KVM Configuration Files ............................................................................56
Managing User Databases ..............................................................................................................57
Managing PDUs ..............................................................................................................................58
Chapter 6: Video Viewer................................................................................................ 61
About the Video Viewer ...................................................................................................................61
Video Session Types.........................................................................................................................62
Using Preemption ............................................................................................................................63
Preemption of a user by an administrator................................................................................63
Preemption of a local user/administrator by an administrator................................................64
Using Exclusive Mode .....................................................................................................................64
Digital Share Mode..........................................................................................................................65
Sharing a digital connection.....................................................................................................66
Using Stealth Mode..........................................................................................................................67
Using Scan Mode.............................................................................................................................68
Accessing scan mode ................................................................................................................69
Setting scan options..................................................................................................................69
Managing the scan sequence....................................................................................................69
Using the Thumbnail Viewer ...........................................................................................................70
Window Features .............................................................................................................................71
Adjusting the View ...........................................................................................................................72
Additional video adjustment .....................................................................................................73
Adjusting Mouse Options.................................................................................................................74
Cursor type ...............................................................................................................................74
Scaling ......................................................................................................................................75
Single cursor mode ...................................................................................................................75
Adjusting General Options ..............................................................................................................76
Adjusting the Video Viewer Toolbar................................................................................................76
Setting the Toolbar Hide Delay time ........................................................................................76
Using Macros...................................................................................................................................77
Sending macros.........................................................................................................................77
Selecting the macro group to display .......................................................................................77
Table of Contents
vii
Before You Begin .............................................................................................................................79
Virtual media constraints .........................................................................................................79
Booting a computer using virtual memory ...............................................................................80
Virtual media restrictions.........................................................................................................80
Connecting Local Virtual Media .....................................................................................................80
Configuring Virtual Media Remotely ..............................................................................................81
Enabling/disabling virtual media .............................................................................................81
Setting virtual media options....................................................................................................82
Connecting Virtual Media Remotely................................................................................................82
Requirements ............................................................................................................................82
Sharing and preemption considerations...................................................................................83
Virtual media sessions..............................................................................................................83
Resetting USB media devices....................................................................................................85
Closing a virtual media session................................................................................................86
LDAP Authentication Configuration Parameters............................................................................87
LDAP parameters.....................................................................................................................87
LDAP server parameters..........................................................................................................88
LDAP search parameters .........................................................................................................88
LDAP query parameters...........................................................................................................89
Appendix A: Flash Upgrades...........................................................................................................93
Appendix B: UTP Cabling ...............................................................................................................95
Appendix C: Keyboard and Mouse Shortcuts..................................................................................97
Appendix D: Sun Advanced Key Emulation ....................................................................................99
Appendix E: Ports Used by the Software.......................................................................................101
Appendix F: Product Specification................................................................................................102
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ix
LIST OF FIGURES
List of Figures
Figure 1.1: Examples of KVM FW-DSM Server Modules.................................................................1
Figure 1.2: Example SERVIS IP-KVM Configuration ......................................................................4
Figure 2.1: SERVIS IP-KVM Configuration Example ......................................................................7
Figure 4.1: Explorer Window..........................................................................................................30
Figure 6.1: Video Viewer Window ..................................................................................................71
Figure 6.2: Manual Video Adjust Window ......................................................................................74
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xi
LIST OF TABLES
List of Tables
Table 3.1: OSD Interface Status Symbols........................................................................................10
Table 3.2: OSD Navigation Basics..................................................................................................11
Table 3.3: Setup Features to Manage Routine Tasks for the Target Devices .................................12
Table 3.4: OSD Status Flags ...........................................................................................................14
Table 3.5: Commands to Manage Routine Tasks for the Target Device.........................................17
Table 3.6: Power Window Status Symbols ......................................................................................19
Table 3.7: PDUs WIndow Status Symbols.......................................................................................20
Table 3.8: Diagnostic Test Details ..................................................................................................24
Table 4.1: Explorer Window Areas .................................................................................................30
Table 5.1: OBWI Server Status Symbols .........................................................................................48
Table 5.2: User Access Level Rights ...............................................................................................49
Table 6.1: Video Session Types .......................................................................................................62
Table 6.2: Preemption scenarios.....................................................................................................63
Table 6.3: Video Viewer Window Areas..........................................................................................71
Table 6.4: Manual Video Adjust Window Areas..............................................................................74
Table 7.1: OBWI Virtual Media Options.........................................................................................82
Table 7.2: Virtual Media Session Settings.......................................................................................84
Table B.1: UTP wiring standards....................................................................................................95
Table C.1: Divider Pane Keyboard and Mouse Shortcuts ..............................................................97
Table C.2: Tree View Control Keyboard and Mouse Shortcuts......................................................97
Table C.3: Unit List Keyboard and Mouse Operations...................................................................98
Table D.1: Sun Key Emulation ........................................................................................................99
Table E.1: Ports Used by the FW Client Software ........................................................................101
Table F.1: FW-D1008NP SERVIS IP-KVM Product Specifications.............................................102
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1
CHAPTER
Product Overview
1
TM
The SERVIS IP-KVM integrates analog and digital keyboard, video and mouse (KVM)
switching technology with advanced cable management, access for two or four simultaneous users
®
and a user interface. The SERVIS IP-KVM has USB and PS/2 ports on the rear panel that support
all major target device platforms.
Features and Benefits
The SERVIS IP-KVM is a rack-mountable switch configurable for digital (remote) connectivity.
The SERVIS IP-KVM supports Universal Serial Bus (USB) and PS/2 virtual media (VM).Video
resolutions are supported up to 1280 x 1024 for remote users.
Intelligent cables
You can use the following KVM FW-DSM server modules with the SERVIS IP-KVM.
•
•
•
•
•
•
PS/2 FW-DSM (without VM capability)
USB FW-DSM (without VM capability)
SUN FW-DSM (without VM capability)
PS/2 VM FW-DSM (PS/2 and VGA connectors with VM capability)
USB VM FW-DSM (USB2 and VGA connectors with VM capability)
Serial FW-DSM
KVM USB server module
KVM PS/2 server module
Figure 1.1: Examples of KVM FW-DSM Server Modules
These intelligent FW-DSMs with CAT5 design reduce cable clutter while providing optimal digital
display resolution and video settings. The built-in memory of the FW-DSM simplifies
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SERVIS IP-KVM Installer/User Guide
configuration by assigning and retaining unique target device identification codes for each attached
target device. This integrated intelligence enhances security and prevents unauthorized access to a
target device through cable manipulation. The FW-DSM receives power directly from the target
device and provides Keep Alive functionality when the SERVIS IP-KVM is not turned on.
The FW-DSMs enable direct KVM connectivity to target devices attached to the SERVIS IP-
KVM. Each SERVIS IP-KVM has at least 8 target device interface ports for connecting FW-
DSMs.
The FW-DSMs that work with the SERVIS IP-KVM support target devices with PS/2 and USB
ports. When using the On Screen Display (OSD) graphical user interface in conjunction with
FW-DSMs, you can easily switch between platforms.
Virtual media
You can open a virtual media session to target devices connected to supported SERVIS IP-KVMs
with a USB VM FW-DSM or PS/2 VM FW-DSM. A media device can be attached to the SERVIS
IP-KVM and made available to any target device connected to the SERVIS IP-KVM with a USB
VM FW-DSM or PS/2 VM FW-DSM. Use virtual media to move data between a target device and
media devices connected to the SERVIS IP-KVM. You can install, upgrade, or recover the
operating system; update the BIOS code; or start the target device from a drive through the virtual
media capabilities of the SERVIS IP-KVM. Virtual media can be connected directly to the
supported SERVIS IP-KVM.
On Screen Display graphical user interface
The SERVIS IP-KVM uses the On Screen Display (OSD) graphical user interface, which has
menus to configure the switching system and select computers. You can list target devices by
unique name, EID (electronic ID) or port number.
Security
Use the OSD to protect the switching system with a screen saver password. After a
user-defined time, the screen saver mode engages and access is prohibited until the correct
password is entered to reactivate the switching system.
Operation modes
The OSD provides three operation modes for system administration of the SERVIS IP-KVM. Use
page 9 for more information.
Video
The SERVIS IP-KVM provides optimal resolution for VGA, SVGA, and XGA video. You can
achieve resolutions up to 1280 x 1024.
3
Flash upgradability
Upgrade the SERVIS IP-KVM at any time through the network port to ensure the SERVIS IP-
page 93 for more information.
On-board web interface
The on-board web interface (OBWI) is launched directly from the SERVIS IP-KVM, and any
servers connected to the SERVIS IP-KVM are automatically detected. You can use the OBWI to
configure SERVIS IP-KVMs. Launch the Viewer from the OBWI to establish KVM and virtual
media sessions to target devices.
Authentication and authorization
Depending on how each SERVIS IP-KVM is configured, you can authenticate and authorize users
by using either the SERVIS IP-KVM database or the Lightweight Directory Assistance Protocol
(LDAP). LDAP is a vendor-independent protocol standard used for accessing, querying and
updating a directory using TCP/IP. Based on the X.500 directory services model, LDAP is a global
directory structure that supports strong security features including authentication, privacy, and
integrity.
After users log in to a SERVIS IP-KVM, their credentials (user name and password) are cached for
the duration of the session.
Video Viewer
Control the keyboard, monitor, and mouse functions of individual target devices with the Video
Viewer. You can use predefined macros and choose which macro group is displayed on the Video
Viewer Macros menu.
The Video Viewer also provides access to the Virtual Media window. You can use the Virtual
Media window to map drives from a target device to physical drives, such as a disk, flash, CD or
FW Client Software Explorer
From the FW Client Software Explorer, you can view the SERVIS IP-KVMs and target devices
defined in the local database. Built-in groupings such as SERVIS IP-KVMs and devices provide a
way to list units. You can create custom groups of units by adding and naming folders. Other
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SERVIS IP-KVM Installer/User Guide
groupings are also available, based on custom fields that you assign to units. From the Explorer,
select a target device from a Unit list, then click an icon to open a video viewer session to it.
Local User
SERVIS IP-KVM
Ethernet
Rack of
target devices
Virtual media
device
Digital users
Figure 1.2: Example SERVIS IP-KVM Configuration
NOTE: Enable server access to USB media devices, utilize the LAN connection via the USB VM FW-DSM path.
Modem
The SERVIS IP-KVM supports v.90 modems at 57.6 kbits/s full-duplex connected to the modem
port. When using a modem-based connection, you can launch a Video Viewer to a server but virtual
media will not be available. When launched, the Video Viewer displays the server image in
grayscale at a resolution of 640x480 pixels to optimize responsiveness to mouse movements by the
user. You can not initiate a scan of multiple servers or initiate a firmware upgrade with a modem-
based connection.
5
CHAPTER
Installation
2
The SERVIS IP-KVM requires connectivity to a computer running the FW Client Software or a
computer with a web browser. Use the FW Client Software to view and control target devices (one
at a time) attached to the SERVIS IP-KVM. The analog port does not require the FW Client
Software for operation. The analog port uses the On Screen Display (OSD) graphical user interface.
information.
The SERVIS IP-KVM transmits KVM information between operators and target devices attached
to the SERVIS IP-KVM over a network using either an Ethernet or local connection.
The SERVIS IP-KVM uses TCP/IP for communication over Ethernet. Although 10BASE-T
Ethernet can be used, using a dedicated, switched 100BASE-T network or a 1000BASE-T network
will improve performance.
Installing and Setting Up the SERVIS IP-KVM
Connecting the SERVIS IP-KVM
To connect and turn on the SERVIS IP-KVM:
1. Turn off target devices that are part of the switching system. Connect one end of the power
cord to the rear of the SERVIS IP-KVM and connect the other end to an AC power source.
2. Connect a VGA monitor and either PS/2 or USB keyboard and mouse cables into the labeled
SERVIS IP-KVM ports. You must install both a keyboard and mouse on the local ports or the
keyboard will not initialize correctly. You cannot connect a DVI or EGA monitor to the
SERVIS IP-KVM.
3. Connect one end of a CAT5 cable into a target device interface port and connect the other end
into the RJ-45 connector of an FW-DSM. Plug one end of a CAT5 cable into the FW-DSM
port and plug the other end into the RJ-45 connector of an FW-DSM.
4. Connect the FW-DSM into the correct ports on the rear of the target device. Repeat this
procedure for all target devices to be connected to the SERVIS IP-KVM.
5. Connect a CAT5 cable from the Ethernet network into the LAN port on the rear of the SERVIS
IP-KVM. Network users will access the SERVIS IP-KVM through this port.
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SERVIS IP-KVM Installer/User Guide
6. If you are configuring the SERVIS IP-KVM using the console menu interface, connect a
computer running terminal emulation software to the SETUP port on the rear panel of the
SERVIS IP-KVM using a straight serial cable. If you configure the SERVIS IP-KVM using
the console menu interface, connect a terminal or PC running terminal emulation software to
the SETUP port on the back panel of the SERVIS IP-KVM using the supplied cable. The
terminal should be set to 9600 bits per second (bps), 8 bits, 1 stop bit, no parity and no flow
control. Otherwise, proceed to the next step.
7. Turn on each target device and then turn on the SERVIS IP-KVM. After approximately one
minute, the SERVIS IP-KVM completes initialization and opens the OSD Free tag on the local
port monitor.
8. Use the OBWI or the FW Client Software Explorer to configure the SERVIS IP-KVM.
WARNING: To reduce the risk of electric shock or damage to your equipment:
-
-
-
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.
Disconnect the power from the switch by unplugging the power cord from either the electrical outlet or the
SERVIS IP-KVM.
-
The AC inlet is the main power disconnect.
Connecting an FW-DSM to each target device
To connect an FW-DSM to a target device:
1. Attach the color-coded connectors of the FW-DSM to the keyboard, monitor and mouse ports
on the first target device you connect to the SERVIS IP-KVM.
2. Attach one end of the CAT5 cable to the RJ-45 connector on the FW-DSM.
3. Connect the other end of the CAT5 cable to a target device interface port on the rear of the
SERVIS IP-KVM.
4. Repeat steps 1 to 3 for all target devices to be attached.
Setting up the network
The SERVIS IP-KVM and FW-DSMs use IP addresses to uniquely identify the SERVIS IP-KVM
and target devices. The SERVIS IP-KVM supports both Dynamic Host Configuration Protocol
(DHCP) and static IP addressing. To avoid confusion, have IP addresses reserved for each SERVIS
IP-KVM and remain static while the SERVIS IP-KVM is connected to the network. For additional
information on setting up the SERVIS IP-KVM using the FW Client Software Explorer, and for
25.
7
Digital User
Modem
Ethernet
Telephone
Network
SERVIS
IP-KVM
1-16
PDU
FW-DSMs
Servers
Figure 2.1: SERVIS IP-KVM Configuration Example
Verifying Ethernet connections
The Ethernet connection has two LEDs. The green LED on the right is the Link indicator. It is lit
when a valid connection to the network is established, and it flashes when there is activity on the
port. The amber/green LED on the left indicates the device is communicating at 100 Mbps (amber)
or 1000 Mbps (green) when using the Ethernet connection.
Connecting local peripheral devices
To connect local peripheral devices to the SERVIS IP-KVM:
Connect a keyboard, monitor and mouse to each set of color-coded ports on the rear of the SERVIS
IP-KVM.
To connect local virtual media:
Connect the virtual media to any of the USB or PS/2 ports on the SERVIS IP-KVM. You must use
a USB VM FW-DSM or PS/2 VM FW-DSM.
Adjusting mouse settings
Before a computer connected to the SERVIS IP-KVM can be used for remote user control, you
must set the target mouse speed and turn off acceleration.
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SERVIS IP-KVM Installer/User Guide
If you are experiencing slow mouse response during a remote video session, deactivate mouse
acceleration in the operating system of the target device and set the mouse speed at 50%.
Rack Mounting a SERVIS IP-KVM
A rack mounting kit is supplied with each SERVIS IP-KVM. You may either place the SERVIS IP-
KVM on the rack shelf or mount the switch directly into an Electronic Industries Alliance (EIA)
standard rack.
SERVIS IP-KVMs may be rack mounted in a 1U configuration.
Rack mount safety considerations
Rack Loading: Overloading or uneven loading of racks may result in shelf or rack failure, causing
damage to equipment and possible personal injury. Stabilize racks in a permanent location before
loading begins. Mount components beginning at the bottom of the rack, then work to the top. Do
not exceed your rack load rating.
Power Considerations: Connect only to the power source specified on the unit. When multiple
electrical components are installed in a rack, ensure that the total component power ratings do not
exceed circuit capabilities. Overloaded power sources and extension cords present fire and shock
hazards.
Elevated Ambient Temperature: If installed in a closed rack assembly, the operating temperature
of the rack environment may be greater than room ambient. Do not exceed the rated maximum
ambient temperature of the switch.
Reduced Air Flow: Install the equipment in the rack so that the amount of airflow required for safe
operation of the equipment is not compromised.
Reliable Earthing: Maintain reliable earthing of rack-mounted equipment. Pay particular attention
to supply connections and other than direct connections to the branch circuit (for example, use of
power strips).
Installing a rack mounting bracket
To install a rack mounting bracket:
1. Attach the brackets to the SERVIS IP-KVM using the six provided screws.
2. Install the cable support rod on the lower side of the slide extensions.
3. Slide the extension assembly into the bracket assembly.
4. Place the complete bracket assembly into a level rack position and install the appropriate
hardware (not included) into each of the four bracket corners.
9
CHAPTER
Basic Operations
3
Controlling the Switching System From the Analog Port
The SERVIS IP-KVM includes ports on the rear panel to connect a keyboard, monitor and mouse
for direct analog access. The SERVIS IP-KVM uses the On Screen Display (OSD), which has
menus to configure the switching system and select target devices. Devices can be identified by
customizable names.
Starting the OSD
You can view, configure and control target devices in the switching system from the OSD interface
from a KVM connection to the analog port.
To start the OSD interface, press Print Screen. Alternatively, you can press the Control, Alt or
Shift key twice within one second to start the OSD interface. You can use any of these key
sequences instead of pressing Print Screen in any procedure in this document. To specify which key
sequences can be used to start the OSD interface, click Setup - Menu.
The OSCAR Main window lists the target devices in the switching system. You can sort the list by
clicking the Name, EID or Port button.
The Port column indicates the target device interface port to which each target device is connected.
The status of each target device in the switching system is indicated by one or more status symbols
in the right column. The following table describes the status symbols.
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SERVIS IP-KVM Installer/User Guide
Table 3.1: OSD Interface Status Symbols
Symbol Description
The FW-DSM is online (green circle).
The FW-DSM is offline or is not operating correctly.
The FW-DSM is being upgraded (yellow circle). When this symbol is visible, do not turn off and turn
on the SERVIS IP-KVM or connected target devices and do not disconnect the FW-DSM. Doing so
might damage the FW-DSM permanently.
The FW-DSM is being accessed by the indicated user channel (green channel letter).
The FW-DSM is blocked by the indicated user channel (black channel letter).
A remote virtual media connection is established to the target device connected to the indicated
user channel (blue letter).
Connecting a User to a Target Device
Use the OSCAR Main window of the OSD to select a target device to connect. When you select a
target device, the keyboard and mouse are automatically reconfigured to the correct settings for that
target device.
To select a target device:
1. Press Print Screen to start the OSD.
2. Double-click the target device name, EID number or port number in the OSCAR Main window
- or -
Type the port number and press Enter
- or -
Type the first few characters of the target device name or EID number, and press Enter.
You can also toggle between two selected target devices.
To select the previously selected target device:
Press Print Screen and then press Backspace.
To disconnect the user from a target device:
Press Print Screen and press Alt+0. A Free status flag in the OSD indicates the user is not
connected to a target device.
Using the OSD
Table 3.2 describes the keys, key combinations and mouse actions you can use in the OSD. Two or
more key names or mouse actions separated by commas indicate a sequence of actions. Two or
11
more key names or mouse actions separated by a plus sign (+) indicate a combination of actions;
they are performed simultaneously. You can use the main keyboard or the numeric keypad to type
numerals.
Table 3.2: OSD Navigation Basics
Key or key combination Result
Print Screen; Ctrl, Ctrl;
Shift, Shift; or Alt, Alt
Start the OSD. To specify which key sequences can be used to start the OSD, click
Setup - Menu.
Print Screen, Print
Screen
Send the Print Screen keystroke to the currently selected target device. A screen
capture will be performed for the target device.
If Print Screen is not selected as a startup key sequence in Setup - Menu, you only
need to press Print Screen once to take a screen capture of the target device.
F1
Display help for the current window.
Escape
In the OSD OSCAR Main window, close the OSD and return to the status flag on
the desktop. In all other windows, close the current window, without saving
changes, and return to the previous window. In pop-up windows, close the pop-up
window and return to the current window.
Alt+X
Close the current window, without saving changes, and return to the previous
window.
Alt+O
Enter
Click OK and return to the previous window.
Completes a SERVIS IP-KVM in the OSCAR Main window and exits the
OSD interface.
Print Screen, Backspace Return to the previously selected target device.
Print Screen, Alt+0
Disconnect the user from the selected target device. Note that the zero must be
typed on the main keyboard, not the numeric keypad.
Print Screen, Pause
Start the screen saver immediately and lock the user, if it is password-protected.
Up Arrow or Down Arrow Move the cursor from line to line in a list.
Right Arrow or Left Arrow When editing text in a field: Move within the text in the field.
Page Up or Page Down
Home or End
Delete
Page through a list or help window.
Move the cursor to the top or bottom of a list.
Delete the selected characters in a field or the selected item in the scan list. For
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SERVIS IP-KVM Installer/User Guide
Configuring the SERVIS IP-KVM and the OSD
To configure the SERVIS IP-KVM and the OSD:
Start the OSD and click Setup.
The following table describes the options in the Setup window.
Table 3.3: Setup Features to Manage Routine Tasks for the Target Devices
Option
Menu
Purpose
Order the list of target devices by target device name, EID number, or port number.
Set passwords to restrict access to the target devices. Enable the screen saver.
Change the display properties including timing, color, and location of the status flag.
Security
Flag
Language Specify the language in which the interface is displayed.
Devices
Names
Specify the number of ports that are on the attached tiered SERVIS IP-KVM.
Assign a unique name to each target device.
Keyboard Specify the keyboard country code.
Scan
Set up a custom scan pattern for target devices.
Preempt
Network
Specify preemption settings.
Specify the network speed and configuration, IP address, subnet mask, and gateway for the
switching system.
PDUs
View which PDUs are connected to your system.
Assigning target device names
Use the Names window to identify individual target devices by name rather than by port number.
The Names list is always sorted by port order. Names are stored in the FW-DSM, so even if you
move the cable or target device to another target device interface port, the name and configuration
are recognized by the SERVIS IP-KVM. If a target device is turned off, you cannot modify the
name of the FW-DSM.
To access the Names window:
1. Press Print Screen to start the OSD. The OSCAR Main window opens.
2. Click Setup - Names. The Names window opens.
If new FW-DSMs are discovered by the SERVIS IP-KVM, the on-screen list will be automatically
updated. The mouse cursor will change into an hourglass during the update. No mouse or keyboard
input will be accepted until the list update is complete.
13
To assign names to target devices:
1. In the Names window, select a target device name or port number and click Modify. The Name
Modify window opens.
2. Type a name in the New Name field. Names of target devices can be up to 15 characters long.
Valid characters are A-Z, a-z, 0-9, space and hyphen.
3. Click OK to transfer the new name to the Names window. The selection is not saved until you
click OK in the Names window.
4. Repeat steps 1 to 3 for each target device in the switching system.
5. Click OK.
If an FW-DSM has not been assigned a name, the EID is used as the default name. To list target
devices alphabetically by name, press Alt+N or click Name in the OSCAR Main window.
Changing the display behavior
Use the Menu window to change the order of the target devices for the OSD. The display order
setting affects the order in which target devices are listed in several windows, including the
OSCAR Main and Devices windows.
To access the Menu window:
1. Press Print Screen to start the OSD. The OSCAR Main window opens.
2. Click Setup - Menu. The Menu window opens.
To select the order of the target devices:
1. Select Name to list the target devices alphabetically by target device name.
- or -
Select EID to list the target devices numerically by EID number.
- or -
Select Port to list the target devices numerically by port number.
2. Click OK.
To select a key combination to start the OSD:
1. In the Invoke OSD section, select the key combinations that will start the OSD, then press your
selected combination.
2. Click OK.
Selecting display language
Use the Setup window to change the display language for the OSD.
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To select a language for the OSD:
1. Press Print Screen to start the OSD. The OSCAR Main window opens.
2. Click Setup - Language. The Language window opens.
3. In the Language window, select the language and click OK.
Controlling the status flag
The status flag is displayed on the desktop and indicates the name or EID number of the selected
target device or the status of the selected port. You can specify the information displayed in the
flag, the flag color, whether the desktop is visible through the flag, whether the flag is displayed all
the time and where the flag is displayed on the desktop. The following table shows examples of
status flags.
Table 3.4: OSD Status Flags
Flag
Description
Flag type by name.
Flag type by EID number.
Flag indicating that the user has been disconnected
from all systems.
To specify the status-flag settings:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Setup - Flag.
3. (Optional) Select Name or EID to specify the information displayed in the flag.
4. (Optional) Select Displayed to display the flag all the time, or select Timed to display the flag
for only five seconds after you select a target device.
5. (Optional) In the Display Color section, select the flag color.
6. (Optional) Select Opaque to make the flag solid, or select Transparent to make the desktop
visible through the flag.
7. (Optional) To specify the position of the flag:
a. Click Set Position.
b. Hold down the left mouse button on the title bar of the Set Position window and drag the
window to the new location.
c. Press the right mouse button to close the Set Position window.
8. Click OK to save the changes.
15
Setting the keyboard country code
By default, the SERVIS IP-KVM sends the US keyboard country code to USB cables attached to
target devices, and the code is applied to the target devices when they are turned on or rebooted.
Codes are then stored in the FW-DSM. Using a keyboard code that supports a language different
from that of the SERVIS IP-KVM firmware will cause incorrect keyboard mapping.
If multiple keyboards are connected to the local port, they must be of the FW-DSM type (PC or
Mac) and of the FW-DSM language. Only local users can view or change keyboard country code
settings.
Issues might arise when you use the US keyboard country code with a keyboard of another country.
For example, the Z key on a US keyboard is in the FW-DSM location as the Y key on a German
keyboard.
You can use the Keyboard window to send a different keyboard country code than the default US
setting.
To change the keyboard country code:
1. Press Print Screen to start the OSD. The OSCAR Main window opens.
2. Click Setup - Keyboard. The Keyboard window opens.
3. Select the country code for the keyboard and click OK. Confirm the change in the Keyboard
Warning window.
4. Click OK.
Setting KVM security
You can enable a screen saver to start if the user remains inactive for a specified length of time.
When the screen saver starts, the user is disconnected from any target device to which it was
connected. The screen saver stops when you press any key or move the mouse.
If you set a password, the keyboard and mouse are locked when the screen saver starts. When you
press a key or move the mouse while the screen saver is running, a Password window opens, and
you must type the password and click OK to unlock the keyboard and mouse.
NOTE: If you forget the password, you must call technical support.
To immediately start the screen saver:
Press Print Screen and click Pause.
To enable the screen saver:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Setup - Security. If a password is set, the Password window opens. Type the password
and click OK.
3. Select the Enable Screen Saver checkbox.
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4. In the Inactivity Time field, type the number of minutes (1-99) that must elapse before the
screen saver starts.
5. If the monitor is Energy Star compliant, select Energy; otherwise, select Screen.
6. (Optional) To run the screen-saver test, click Test. The screen-saver test runs for 10 seconds.
7. Click OK.
To disable the screen saver:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Setup - Security. If a password is set, the Password window opens. Type the password
and click OK.
3. Clear the Enable Screen Saver checkbox.
4. Click OK.
A password must contain both alphabetic and numeric characters and can contain up to 12
characters. Passwords are case-sensitive. Valid characters are A-Z, a-z, 0-9, space and hyphen.
To set or change a password:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Setup - Security. If a password is already set, the Password window opens. Type the
password and click OK.
3. Double-click the New field.
4. In the New field, type the new password.
5. In the Repeat field, type the password again.
6. Click OK.
To disable password protection:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Setup - Security. In the Password window, type the password and click OK.
3. Double-click the New field. Leave the field blank and press Enter.
4. Double-click the Repeat field. Leave the field blank and press Enter.
5. Click OK.
Setting the Preemption Warning
Administrators and users with certain access rights can preempt (disconnect) KVM sessions and
take control of the target device. You can choose whether to warn the first user the session will be
preempted and specify how long the SERVIS IP-KVM will wait for the first user to respond to the
warning.
17
To view or change the preemption warning settings:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Setup - Preempt.
3. Enter a number of seconds in the Timeout Seconds field.
NOTE: If you enter a value of 0-4 seconds, the first user will not be warned before the session is preempted. If
you enter a value of 5-120 seconds, the first user will be warned and will be allowed to continue using the target
device for up to the amount of time in the Timeout Seconds field. The session will be preempted when the user
clicks OK, or when the specified time elapses.
4. Click OK to save the settings.
Managing Target Device Tasks Using the OSD
From the Commands window, you can manage the switching system and user connections, enable
the Scan mode, and update the firmware.
Table 3.5: Commands to Manage Routine Tasks for the Target Device
Feature
Purpose
FW-DSM Status
Display Config
View the version and upgrade status of the FW-DSM.
View current display settings.
Run Diagnostics Configure and begin diagnostics on target devices.
Scan Enable
Begin scanning the target devices. Set up a target device list for scanning in the Setup
window.
User Status
View and disconnect users.
Display Versions View version information for the SERVIS IP-KVM as well as view and upgrade firmware
for individual FW-DSMs.
Device Reset
Power
Re-establish operation of the keyboard and mouse.
View which outlets control which devices and whether the outlet is on or off. Turn on,
turn off or cycle power to a selected device.
To access the Commands window:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Commands. The Commands window opens.
Displaying version information
You can use the OSD to view the versions of the SERVIS IP-KVM and the FW-DSM firmware.
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To view version information:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Commands - Display Versions. The Version window opens. The top pane of the window
lists the subsystem versions in the SERVIS IP-KVM.
3. Click the FW-DSM button to view individual FW-DSM version information. The FW-DSM
Select window opens.
4. Select an FW-DSM to view and click the Version button. The FW-DSM Version window
opens.
5. Click X to close the FW-DSM Version window.
Upgrading the firmware
You can also use the OSD to upgrade the firmware available for the SERVIS IP-KVM. For
optimum performance, keep the firmware current. For more information on upgrading firmware,
To upgrade firmware:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Commands - Display Versions - Upgrade. The Upgrade window opens.
3. Click Upgrade. A Warning window opens. Click OK to open the Upgrade Process window.
The progress of the upgrade is indicated in the Programmed field.
Viewing the display configuration
Use the Display Configuration window to view the current configuration of the switching system.
To view the current configuration:
Click Commands - Display Config. The Display Configuration window opens and lists the current
system configuration values.
Viewing and disconnecting user connections
You can view and disconnect users from target devices through the User Status window. You can
display either the target device name or EID number to which a user is connected. If there is no user
connected to a channel, the User and Server Name fields are blank.
To view current user connections:
Click Commands - User Status. The User Status window opens.
To disconnect a user:
1. From the User Status window, click the letter that corresponds to the user to disconnect. The
Disconnect window opens.
2. Click OK to disconnect the user and return to the User Status window.
19
If the User Status list has changed since it was last visible, the mouse cursor will turn into an
hourglass as the list is automatically updated. No mouse or keyboard input is accepted until the list
update is complete.
Resetting the keyboard and mouse
If the local keyboard and mouse are not responding, reset the local keyboard and mouse reset the
keyboard and mouse on the target device.
When you reset the keyboard and mouse on the target device, the keyboard and mouse settings are
sent to the SERVIS IP-KVM and communication is re-established between the SERVIS IP-KVM
and the target device.
NOTE: This function is for Microsoft Windows-based computers only. Resetting the keyboard and mouse on a
target device running any other operating system might require you to reboot that target device.
To reset the local mouse and keyboard
1. Press Print Screen. The OSCAR Main window opens.
2. Click Commands - Device Reset.
3. Click Version - Reset. A message is displayed stating the mouse and keyboard are reset.
4. Click OK.
Power Controlling Devices
Power window
Through the Power window, you can view which outlets control which devices and whether the
outlet is on or off. You can also turn on, turn off or cycle power to a selected device. The status of
status symbols.
Table 3.6: Power Window Status Symbols
Symbol
Description
Outlet is on.
Outlet is off.
Outlet is waiting to go on.
Outlet is waiting to go off.
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To turn on, turn off or cycle power to a device:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Commands - Power.
3. Select the device you wish to control.
NOTE: Multiple devices may be selected.
4. Click On, Off or Cycle, as appropriate.
PDUs window
Through the PDUs window, you can view which PDUs are connected to your system. The status of
status symbols.
Table 3.7: PDUs WIndow Status Symbols
Symbol
Description
Outlet is online.
Outlet is offline.
Outlet is overloaded.
To view connected PDUs:
Open the PDUs window. The window contains a listing of all PDUs attached to your system.
PDU Settings window
From the PDUs window, you can view the PDU Settings window, which allows you to view and
modify PDU parameters.
To view/modify PDU settings:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Setup - PDUs.
3. Complete one of the following steps:
Select a PDU name, then click Settings to open the PDU Settings window.
-or-
Select a PDU name, then press Enter to open the PDU Settings window.
-or-
21
Double-click on the PDU name to open the PDU Settings window.
4. Complete any of the following steps:
a. In the Name field, enter the PDU name.
b. In the Cycle Delay field, enter the number of seconds you want the SERVIS IP-KVM to
wait between turning off and turning on.
5. Click OK.
PDU Inlets window
From the Inlets window, you can view and modify inlet parameters.
NOTE: You can only modify inlet parameters on a PDU that is currently online.
To view/modify PDU Inlet settings:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Setup - PDUs.
3. Complete one of the following steps:
Select a PDU name, then click Settings to open the PDU Settings window.
-or-
Select a PDU name, then press Enter to open the PDU Settings window.
-or-
Double-click on the PDU name to open the PDU Settings window.
4. Click Inlets.
5. Enter an integer in the Minimum Amps or Maximum Amps fields.
6. Click OK.
PDU Outlets window
From the Outlets window, you can select an outlet and open the Outlet Settings window to set
outlet-specific parameters.
NOTE: You can only modify outlet parameters on a PDU that is currently online.
To view/modify PDU Outlet settings:
1. Press Print Screen. The OSCAR Main window opens.
2. Click Setup - PDUs.
3. Complete one of the following steps:
Select a PDU name, then click Settings to open the PDU Settings window.
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-or-
Select a PDU name, then press Enter to open the PDU Settings window.
-or-
Double-click on the PDU name to open the PDU Settings window.
4. Click Outlets.
5. Complete one of the following steps:
Select an outlet, then click Settings to open the Outlet Settings window.
-or-
Select an outlet, then press Enter to open the Outlet Settings window.
-or-
Double-click an outlet to open the Outlet Settings window.
6. Select the outlet you wish to modify.
7. Complete any of the following steps:
a. In the Name field, enter the Outlet name.
b. In the Power-On Interval field, enter the number of seconds you want the SERVIS IP-
KVM to wait between turning off and turning on.
NOTE: The Power-On Interval must be an integer between 0 and 7200.
8. Click OK.
Scanning the Switching System
In scan mode, the SERVIS IP-KVM automatically scans from port to port (target device to target
device). Use scan mode to monitor the activity of target devices and to specify which target devices
to scan and the number of seconds each target device will be visible. The target devices are scanned
in the order in which they are listed. You can choose to list the target devices by name, EID number
or port number by clicking the corresponding button.
To add target devices to the scan list:
1. Click Setup - Scan. The Scan window opens.
2. The window contains a listing of all target devices attached to the SERVIS IP-KVM. Select the
checkbox next to the target devices to scan.
- or -
Double-click on the target device name or port you to scan.
- or -
23
Press Alt and the EID number of the target device to scan.
3. In the Time field, type the number of seconds (from 3 to 255) of time before the scan moves to
the next target device in the sequence.
4. Click OK.
To remove a target device from the scan list:
1. In the Scan window, clear the checkbox next to the target device you want to remove.
- or -
Double-click on the target device name or port you want to remove.
- or -
Press Shift + Delete to remove the selected target device and all entries below it.
- or -
Click the Clear button to remove all target devices from the scan list.
2. Click OK.
To start the Scan mode:
1. Click Commands. The Commands window opens.
2. Select Scan Enable in the Commands window. Scanning will begin immediately.
3. Click X to close the Commands window.
To cancel Scan mode:
If the OSD is open, select a target device.
- or -
If the OSD is not open, move the mouse or press any key on the keyboard to stop scanning at the
currently selected target device.
Running Switching System Diagnostics
You can validate the integrity of the switching system through the Run Diagnostics command. This
command checks the main board functional sub-systems (memory, communications, KVM switch
control and the video channels) for each system controller.
The top section of the Diagnostics window displays the hardware tests. The bottom portion divides
the tested FW-DSMs into three categories: Online, Offline or Suspect. FW-DSMs might be listed
as offline while being upgraded.
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The following table details each of the tests.
Table 3.8: Diagnostic Test Details
Test
Description
Firmware CRCs
Reports on the condition of the main board RAM.
Remote User Video Reports on the condition of the remote user video.
LAN Connection
Online FW-DSMs
Offline FW-DSMs
Reports on the condition of the LAN connection.
Indicates the total number of currently connected and turned on FW-DSMs.
Indicates the number of FW-DSMs that have been connected successfully in the past
and are turned off.
Suspect FW-DSMs
Indicates the number of FW-DSMs that have been detected, but are either
unavailable for connection or have dropped packets during the ping tests.
To run diagnostic tests:
1. Click Commands - Run Diagnostics. A warning message indicates all users will
be disconnected.
2. Click OK to begin diagnostics.
All users are disconnected and the Diagnostics window opens. As each test is finished, a pass
(green circle) or fail (red x) symbol is visible to the left of the item. The test is complete when
the last test symbol is visible.
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CHAPTER
FW Client Software Explorer
4
Installing and Launching the FW Client Software
Supported operating systems
The following operating systems are supported by the FW Client Software:
•
•
•
•
•
•
•
•
•
•
Microsoft® Windows® Server 2003 (Web, Standard and Enterprise Editions) Service Pack 2
Microsoft Windows 2000 Professional Service Pack 4
Microsoft Windows XP Professional Service Pack 2
Microsoft Windows Vista Business Edition
Red Hat Enterprise Linux 3.0
Red Hat Enterprise Linux 4.0
Red Hat Enterprise Linux 5.0
SuSE Linux Enterprise Server 9
SuSE Linux Enterprise Server 10
Sun Solaris 10
Hardware configuration requirements
The FW Client Software is supported on the following minimum computer hardware
configurations:
•
•
•
•
•
•
500 MHz Pentium III
256 MB RAM
10BASE-T or 100BASE-T NIC
XGA video with graphics accelerator
Desktop size must be a minimum of 800 x 600
Color palette must be a minimum of 65,536 (16-bit) colors
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Browser requirements
You will need one of the following browsers installed on the computer to run the FW Client
Software:
•
•
•
Internet Explorer 6.0 or later (Microsoft Windows only)
Netscape 7.0 or later
Mozilla™ Firefox 2.0 or later
Installing the FW Client Software
To install on Microsoft Windows:
1. Insert the CD included with the SERVIS IP-KVM into the CD drive.
If AutoPlay is supported and enabled, the setup program starts automatically.
- or -
If the computer does not support AutoPlay, set the default drive to the CD drive letter and
execute the following command to start the install program (replace “drive” with the CD drive
letter on the system): drive:\FW Client Software\win32\setup.exe
2. Follow the on-screen instructions.
To install on Linux:
1. Insert the CD included with SERVIS IP-KVM into the CD drive.
When using Red Hat and SUSE Linux distributions, the CD will usually be mounted
automatically.
Continue with step 2 if the CD mounts automatically.
If the CD does not mount automatically, you might need to issue the mount command
manually. The following is an example of a typical mount command:
mount -t iso9660 device_file mount_point
where device_file is the system-dependent device file associated with the CD and mount_point
is the directory that will be used to access the contents of the CD after it is mounted. Typical
default values include "/mnt/cdrom" and "/media/cdrom".
See the Linux documentation for the specific mount command syntax to use.
2. Open a command window and navigate to the CD. For example:
cd /mnt/cdrom
3. Enter the following command to start the install program:
sh ./FW Client Software/linux/setup.bin
4. Follow the on-screen instructions.
27
During installation
You are prompted to select the location where the application will be installed. Select an existing
path or type a directory path. The default path for Microsoft Windows 2000, NT, and XP systems is
the program files directory. The default path for Linux systems is the usr/lib directory.
If you enter a path that does not exist, the installation program automatically creates it
during installation.
You can also indicate if you want a FW Client Software icon installed on the desktop.
Uninstalling the FW Client Software
To uninstall the FW Client Software on Microsoft Windows, starting at the Control
Panel:
1. Open the Control Panel and select Add/Remove Programs. A sorted list of currently installed
programs opens.
2. Select the FW Client Software entry.
3. Click the Change/Remove button. The uninstall wizard starts.
4. Click the Uninstall button and follow the on-screen instructions.
To uninstall the FW Client Software on Microsoft Windows, using a command
window:
1. Open a command window and change to the FW Client Software install directory used during
installation. The default path for win32 systems is the program files directory.
2. Change to the UninstallerData subdirectory and enter the following command (the quotation
marks are required):
“Uninstall FW Client Software.exe”
The uninstall wizard starts. Follow the on-screen instructions.
To uninstall the software on Linux:
1. Open a command window and change to the FW Client Software install directory used during
installation. The default path for Linux systems is the usr/lib directory.
2. Change to the UninstallerData subdirectory and enter the following command:
sh ./Uninstall_FW_Client_Software
The uninstall wizard starts. Follow the on-screen instructions.
Opening the FW Client Software
To open the FW Client Software on Microsoft Windows:
Select Start - Programs - FW Client Software.
-or-
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Double-click the FW Client Software icon.
To open the software on Linux:
Enter the command:
/FW_Client_Software
-or-
From (/user/bin), enter the following link:
/FW_Client_Software
-or-
If a desktop shortcut was created on installation, double-click the shortcut.
Setting up the FW Client Software
To set up the FW Client Software:
1. Install the FW Client Software on each computer.
2. From one computer, open the FW Client Software.
3. Click the New Appliance button to add a SERVIS IP-KVM to the software database. The New
Appliance Wizard opens.
- or -
Select Tools - Discover from the software menu to search for all SERVIS IP-KVM.
4. Use the FW Client Software Explorer to set unit properties, options and other customization as
needed.
5. Select a SERVIS IP-KVM and click the Manage Appliance button to create local user accounts
through the OBWI.
6. From the OBWI, set the names of all target devices.
7. Repeat steps 3 through 6 for each SERVIS IP-KVM you want to manage.
8. After one FW Client Software environment is set up, select File - Database - Save to save a
copy of the local database with all the settings.
9. From the FW Client Software on a second computer, select File - Database - Load and browse
to the file you have saved. Select the file and then click Load. Repeat this step for each client
computer you want to set up.
10. To access a target device attached to a SERVIS IP-KVM, select the target device in the
Explorer and click the Connect Video or Browse button to open a session.
NOTE: Only the corresponding button for the selected target device is visible. A URL must be associated with
the server for the Browse option to be available. To associate a URL with the server, right-click on a server in the
Server tab to open a pop-up menu. Click Properties, then select the Network tab, where you can specify a URL.
The Browse button will then be displayed for that server.
29
About the FW Client Software Explorer
The FW Client Software Explorer, or the Explorer, is the main graphical user interface for the
software. You can view, access, manage and create custom groupings for all supported units.
When you start the software, the main Explorer window opens.
Window Features
The Explorer window is divided into areas: the View Selector buttons, the Group Selector pane and
the Unit Selector pane. The content of these areas changes, based on whether a target device or a
Click one of the View Selector buttons to view the switching system organized by categories:
Appliances, Servers, Sites, or Folders. The Explorer’s default display is user-configurable. For
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A
B
C
E
F
G
H
D
Figure 4.1: Explorer Window
Table 4.1: Explorer Window Areas
Area
A
Description
Menu bar: Provides access to many of the features in the software.
View Selector pane: Contains View Selector buttons for choosing the Explorer view. Clicking a
B
button shows the switching system organized by the button category: Appliances, Servers, Sites or
Folders. You can configure which button is visible by default.
C
Group Selector pane: Tree selection structure that is displayed with the Sites or Folders tabs, or
the Appliance tab, when there is more than one product type of appliance to choose.
D
E
Status bar: Displays the number of units shown in the Unit list.
Unit Selector pane: Contains the Search bar, Unit lists and Task buttons that correspond to the
selected view or group.
F
Search bar: Gives you the ability to search the database for the text entered in the Search field.
31
Table 4.1: Explorer Window Areas (Continued)
Area
G
Description
Unit list: Displays a list of target devices, SERVIS IP-KVM and other selectable units contained in
the currently selected group or the results of the search executed from the Search bar.
H
Task buttons: Represent tasks that can be executed. Some buttons are dynamic, based on the unit
selected in the Unit list, while other buttons are fixed and always present.
Customizing the window display
You can resize the Explorer window at any time. Each time you start the application, the Explorer
window opens to its default size and location.
A split-pane divider that runs from top to bottom separates the Group Selector pane and the Unit
Selector pane. You can move the divider left and right to change the viewing area of these two
panes. Each time the Explorer is opened, the divider returns to its default location.
You can specify which view (Appliances, Servers, Sites or Folders) is visible on startup or you can
let the Explorer determine it.
You can change the order and sorting of the Unit list by clicking the sort bar above the column. An
upward-pointing arrow in a column header indicates that the list is sorted by that field name in
ascending order. A downward-pointing arrow indicates the list is sorted by that field name in
descending order.
Adding a SERVIS IP-KVM
Before you can access the SERVIS IP-KVM through the FW Client Software, you must add it to
the software database. After a SERVIS IP-KVM is added, it is visible in the Unit list. You can
either manually add or discover a SERVIS IP-KVM.
To manually add a SERVIS IP-KVM with an assigned IP address:
1. Select File - New - Appliance from the Explorer menu.
- or -
Click the New Appliance button.
The New Appliance Wizard opens. Click Next.
2. Select the type of SERVIS IP-KVM you are adding. Click Next.
3. Click Yes to indicate the SERVIS IP-KVM has an assigned IP address, then click Next.
4. Type the IP address and click Next.
5. The FW Client Software searches for the SERVIS IP-KVM.
The FW Client Software searches for the indicated unit as well as all the FW-DSMs and target
device names you associated with it in the OSD, if any. To search for FW-DSMs that are not
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receiving power, you can access the resync feature in the Servers category of the OBWI and
select the Include Offline Server Access Modules checkbox.
6. When you reach the final page of the Wizard, click Finish to exit the Wizard and return to the
main window. The SERVIS IP-KVM is now included in the unit list.
To discover a SERVIS IP-KVM by IP address:
1. Select Tools - Discover from the Explorer menu. The Discover Wizard opens. Click Next.
2. The Address Range page opens. Type the range of IP addresses to search on the network in the
To and From boxes. Use IP address dot notation. Click Next.
3. Complete one of the following steps:
The Searching Network progress window opens. Progress text indicates how many addresses
have been probed from the total number specified by the range, and the number of SERVIS IP-
KVMs found (for example, 21 of 100 addresses probed: 3 SERVIS IP-KVM found). If one or
more new SERVIS IP-KVMs are discovered, the wizard shows the Select Appliances to Add
page. From this page, you can select the SERVIS IP-KVMs to add to the local database.
-or-
If no new SERVIS IP-KVMs were found, the Wizard shows the No New Appliances Found
page. Enter a different range to search or add the SERVIS IP-KVM manually.
-or-
FW Client Software - The FW Client Software searches for the indicated unit as well as all the
powered FW-DSMs and server names you associated with it in the OSD, if any. To search for
FW-DSM adaptors that are not receiving power, access the resync feature in the Servers
category of the FW Client Software and enable the Include Offline FW-DSMs checkbox. Click
Next.
4. Select one or more SERVIS IP-KVMs to add and click the Add (-) icon to move the selection
or selections to the Appliance to Add list. When the Appliances to Add list contains all the
SERVIS IP-KVM you want to add, click Next.
5. The Adding Appliances progress bar window opens. Once all of the SERVIS IP-KVMs have
been added to the local database, the Discover Wizard Completed page opens. Click Finish to
exit the Wizard and return to the main window. The new SERVIS IP-KVM is now visible in
the Unit list.
If one or more SERVIS IP-KVMs cannot be added to the local database for any reason, the
Discover Wizard Not All Appliances Added page opens. This page lists all of the SERVIS IP-
KVMs you selected and the status for each. The status indicates if a SERVIS IP-KVM was
added to the local database and, if not, why the process failed. Click Done when you are
finished reviewing the list.
If a SERVIS IP-KVM already exists in the database with the FW-DSM IP address as a discovered
unit, then the discovered unit is ignored and is not listed on the next Wizard page.
33
The Discover Wizard does not automatically find target devices attached to the SERVIS IP-KVM.
After running the Discover Wizard, access the applicable OBWI and click the Resync button on the
Servers category to find target devices attached to the SERVIS IP-KVM.
To manually install a new SERVIS IP-KVM with no assigned IP address:
1. Select File - New - Appliance from the Explorer menu.
- or -
Click the New Appliance button.
The New Appliance Wizard opens. Click Next.
2. Click No to indicate the SERVIS IP-KVM does not have an assigned IP address, then click
Next.
3. The Network Address window opens. Type the IP address, subnet mask and gateway you want
to assign to the SERVIS IP-KVM and then click Next.
4. The software searches for any SERVIS IP-KVMs that do not have assigned IP addresses.
Select the unit to add from the list of new SERVIS IP-KVMs that were found and then
click Next.
5. The Configuring Appliance window indicates whether the IP information was configured. If
the configuration is complete, the software searches for the new SERVIS IP-KVM. Click Next.
The software also searches for all FW-DSMs and target device names associated with the
SERVIS IP-KVM.
6. When complete, click Finish to exit the Wizard and return to the main window. The SERVIS
IP-KVM is now included in the Unit list.
Accessing SERVIS IP-KVMs
Clicking the Appliances tab opens a list of the SERVIS IP-KVMs currently defined in the
local database. The Group Selector pane is visible if two or more SERVIS IP-KVM types are
defined. Click All Appliances or click on a folder to view all SERVIS IP-KVMs of a particular
type.
A user name and password prompt opens if this is the first unit access attempt during the FW Client
Software session. After a unit is accessed, subsequent access attempts for any unit that uses the
FW-DSM user name and password credentials during this FW Client Software session do not
require a user name and password. The FW Client Software provides credential caching that
captures credentials upon first use and automates the authentication of subsequent unit connections.
To clear login credentials, open the Explorer and go to Tools - Clear Login Credentials.
To log in to a SERVIS IP-KVM:
1. Click the Appliances button in the Explorer.
2. Complete one of the following steps:
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SERVIS IP-KVM Installer/User Guide
Double-click on a SERVIS IP-KVM in the Unit list.
- or -
Select a SERVIS IP-KVM, and then click the Manage Appliance button.
- or -
Right-click on a SERVIS IP-KVM. A pop-up menu opens. Select Manage Appliance from the
pop-up menu.
- or -
Select a SERVIS IP-KVM in the Unit list and press Enter.
3. If a user name and password prompt opens, type the user name and password. (If this is the
first SERVIS IP-KVM access since initialization or reinitialization, the default user name and
password are both “admin” - case sensitive.)
4. Click OK to access the SERVIS IP-KVM. This opens the OBWI for the SERVIS IP-KVM. For
Accessing Target Devices
Clicking the Servers button opens a list of target devices such as servers, routers and other managed
equipment that is defined in the local database. The Group Selector pane is visible if two or more
device types are defined. Click All Servers or click on a folder to view all target devices of a
particular type.
A user name and password prompt opens if this is the first unit access attempt during the FW Client
Software session. After a unit is accessed, subsequent access attempts for any unit that uses the
FW-DSM user name and password credentials during this FW Client Software session do not
require a user name and password. The FW Client Software provides credential caching that
captures credentials upon first use and automates the authentication of subsequent unit connections.
To clear login credentials, in the Explorer go to Tools - Clear Login Credentials.
Select a device and click the Connect Video button to launch the Video Viewer. The Video Viewer
allows you full keyboard, video and mouse control over a device. If a URL has been defined for a
given device, then the Browse button will also be available. The Browse button will launch the
configured Web browser, if any, or default browser to the defined URL for that device. For more
You can also scan through a customized list of devices using the Thumbnail Viewer. This view
contains a series of thumbnail frames, each containing a small, scaled, non-interactive version of a
To access a target device:
1. Click the Servers button in the Explorer.
2. Double-click on a target device in the Unit list.
35
- or -
Select a target device, and then click the connection button: Connect Video (or Browse if a
URL is configured). Only the applicable button or buttons for the selected target device are
visible.
- or -
Right-click on the target device. Select the connection entry from the pop-up menu: Connect
Video or Browse if a URL is configured. Only the applicable entry for the selected target
device is visible.
-or-
Select a target device in the Unit list and press Enter.
3. If a browser is used for access, no user name and password prompt opens.
If the Video Viewer is used for access, a user name and password prompt opens if this is the
first access attempt during the FW Client Software session.
After a unit is accessed, subsequent access attempts for any unit that uses the FW-DSM user
name and password credentials during this FW Client Software session do not require a user
name and password.
The configured access method for that target device opens in a new window.
To search for a target device in the local database:
1. Click the Servers button and insert the cursor in the Search field.
2. Type the search information. This could be a target device name or a property such as type
or location.
3. Click the Search button. The results are included in the Unit list.
4. Review the results of the search.
- or -
Click the Clear Results button to open the entire list again.
To auto search by typing in the Unit list:
1. Click the Servers button, then click on any item in the Unit list.
2. Begin typing the first few characters of a target device name. The highlight moves to the first
target device name beginning with those characters. To reset the search so you can find another
target device, pause for a few seconds and then type the first few characters of the next target
device.
If the target device you are attempting to access is currently being viewed by another user, you can
preempt the user so you can have access to that target device. For more information, see Using
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Customizing Properties
The Properties window in the Explorer contains the following tabs: General, Network, Information
and, if the selected unit is a network-enabled device, Connections. Use these tabs to view and
change properties for the selected unit.
You may alter certain properties of individual SERVIS IP-KVMs and servers using the Explorer.
The Properties dialog box in the Explorer contains four tabs: General, Network, Information and
Connections.
General properties
General properties describe the unit and its location. You may specify a unit’s Name, Type (server
only), Icon, Site, Department and Location. Network properties include the SERVIS IP-KVM’s
address to be used. For a server, network properties specify the URL to use when establishing a
browser connection to the server. When this field contains a value, the Browse button appears in
the Explorer task bar for servers.
To view or change general properties:
1. Select a unit in the Unit list.
Select View - Properties from the Explorer menu.
- or -
Click the Properties button.
- or -
Right-click on the unit. Select Properties from the pop-up menu.
The General Properties window opens.
2. In the Name field, type a 1-32 character unique name. (This name is local to the software
database; the SERVIS IP-KVM database might contain a different name for this unit.)
3. The Type field is read-only for SERVIS IP-KVMs. For a target device, select a type from the
drop-down menu or enter a 1-32 character type in the text field.
4. In the Icon field, select an icon from the drop-down menu.
5. In the Site, Department, and Location fields, select an entry from the drop-down menu or enter
a 1-32 character Site, Department or Location in the corresponding text field.
6. Click OK.
Viewing and changing network properties for a SERVIS IP-KVM
Network properties include the address of the SERVIS IP-KVM.
To view or change network properties for a SERVIS IP-KVM:
1. Select a unit in the Unit list.
37
2. Select View - Properties from the Explorer menu.
- or -
Click the Properties button.
- or -
Right-click on the unit. Select Properties from the pop-up menu.
The Properties window opens.
3. Click the Network tab.
4. In the Address field, enter the SERVIS IP-KVM address in IP dot notation or 1-128 character
host name. The address cannot be blank, a loopback address or all zeros. You cannot enter
duplicate addresses.
5. In the Browser URL field (devices only), enter a 1-to-256 character URL for establishing a
browser connection.
6. Click OK.
Viewing and changing network properties for a server
For servers, network properties specify the URL to use when establishing a browser connection to
the target device. When this field contains a value, the Browse button is visible in the Explorer task
bar. The steps to view or change network properties are the same as those for SERVIS IP-KVMs.
Information properties
Information properties include descriptive, contact and comment information; these fields may
contain any information you require.
To change information properties:
1. Select a SERVIS IP-KVM or server in the Unit list.
2. Select View - Properties from the Explorer menu.
- or -
Click the Properties task button.
- or -
Right-click on the unit.
Select Properties from the pop-up menu. The Properties dialog box appears.
3. Click the Information tab. You may enter any information in the following fields.
a. In the Description field enter 0-128 characters.
b. In the Contact field enter 0-128 characters.
c. In the Contact Phone Number field enter 0-64 characters.
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d. In the Comments field enter 0-256 characters.
4. Click OK.
Connections properties
Connections properties appear only for servers and are read-only. The display indicates the
physical connection path that will be used to access this server and the connection type, such as
serial or video.
To view connections properties:
1. Select a target device in the Unit list.
2. Select View - Properties from the Explorer menu.
- or -
Click the Properties button.
- or -
Right-click on the unit. Select Properties from the pop-up menu.
The Properties window opens.
3. Click the Connections tab.
Customizing Options
Set general options for the Explorer in the Options window. General options include custom field
names, selected view on startup, browser application and DirectDraw support.
Viewing and changing general options
You can customize options for the Explorer, including custom name fields, default view and
default browser.
Custom field names
In the Custom field labels area, you can change the Site, Department and Location headings that are
visible in the Group and Unit Selector panes. You can group units in ways that are meaningful to
you. The Department field is a subset of Site.
To change custom field names:
1. Select Tools - Options from the Explorer menu. The General Options window opens.
2. In the Custom field labels area, select a field label to modify and click the Modify button. The
Modify Custom Field Label window opens.
NOTE: The Department field is a subset of the Site field, even if it is renamed. Type the 1-32 character singular
and plural versions of the new field label. Embedded spaces are allowed. Blank field labels, leading spaces and
trailing spaces are not allowed.
39
3. Click OK.
Selected view on startup
The Selected view on startup option specifies the view that is visible when the software opens,
either Appliances, Servers, Sites or Folders. Select a view or let the Explorer determine the view.
When you let the Explorer determine the view, the Servers view is visible if you have one or more
target devices defined. If you do not, the Appliances view is visible.
To view or change the selected view on startup:
1. Select Tools - Options from the Explorer menu. The General Options window opens.
If you want the Explorer to determine the best view on startup, select the Default checkbox.
- or -
If you want to specify which view opens on startup, clear the Default checkbox and select
Appliances, Servers, Sites or Folders from the drop-down menu.
2. Click OK.
Default browser
The Browser option specifies the browser application that opens when you click the Browse button
for a target device that has URL defined or when the FW Client Software online help is opened.
You can either enable the default browser application of the current computer or select among other
available browsers.
To view or change the default browser:
1. Select Tools - Options from the Explorer menu. The General Options window opens.
2. In the Browser field, select the Launch Default Browser checkbox to specify the default
browser.
- or -
Clear the Launch Default Browser checkbox. Click the Browse button and select a browser
executable on the computer. You can also enter the full path name of the browser executable.
3. Click OK.
DirectDraw support (Microsoft Windows only)
The DirectDraw option affects operation of the Video Viewer when running on Microsoft
Windows. The software supports DirectDraw, a standard that you can use to directly manipulate
video display memory, hardware blitting, hardware overlays and page flipping without the
intervention of the Graphical Device Interface (GDI). This can result in smoother animation and
improvement in the performance of display-intensive software.
However, if the machine has a software cursor or pointer shadow enabled, or if the video driver
does not support DirectDraw, you can experience a flicker in the mouse cursor when over the title
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bar of the Video Viewer. You can either disable the software cursor or pointer shadow, load a new
target device driver for the video card, or disable DirectDraw.
To view or change DirectDraw support:
1. Select Tools - Options from the Explorer menu. The General Options window opens.
2. In the DirectDraw field, select or clear the DirectDraw checkbox.
3. Click OK.
HTTP/HTTPS options
The FW Client Software allows port numbers to be entered and stored with a SERVIS IP-KVM so
that subsequent requests can go to these ports on the SERVIS IP-KVM’s web server. You can
specify default HTTP and HTTPS ports to be used throughout the application.
To change HTTP/HTTPS options:
1. Select Tools - Options from the Explorer menu. The Options dialog box appears.
2. Click the HTTP/HTTPS Ports tab.
3. Enter the appropriate ports in the HTTP Port and HTTPS Port fields.
4. Click OK.
Managing Folders
Use folders to create a customized organizational system for groups of units. For example, you
might create a folder for critical target devices or for remote target devices. Folders are listed under
the Folders button in the Explorer. You can name and structure folders in any way you choose.
To create a folder:
1. Select the Folders button.
2. Click the top-level Folders node and select File - New - Folder.
- or -
To create a nested folder, click on an existing folder and select File - New - Folder in the
Explorer menu. The New Folder window opens.
3. Type a 1-32 character name. Folder names are not case sensitive. You can use embedded
spaces but not leading or trailing spaces. You cannot use duplicate folder names at the FW-
DSM level, but you can use duplicate folder names on different levels.
4. Click OK. The new folder is listed in the Group Selector pane.
41
Assigning Units
After you have created a new Site, Location or Folder, you can assign a unit to that organization.
The Assign menu item is only enabled when a single unit is selected in the Unit list (the custom
assignment targets are defined in the General Properties window).
There are three ways to assign a unit to a Site, Location or Folder: editing the unit Properties
window, using the Assign function or dragging and dropping.
To assign a unit to a Site, Location or Folder using the Properties window:
1. Select a unit in the Unit list.
2. Select View - Properties from the Explorer menu.
- or -
Click the Properties button. The Properties window opens.
3. Click the General tab. Select the Site, Department or Location to which you want to assign the
unit.
4. Click OK to save the assignment.
To assign a unit to a Site, Location or Folder using the Assign function:
1. Select a unit in the unit list.
2. Select Edit - Assign from the Explorer menu.
- or -
Click the Assign To button.
- or -
Right-click on a unit and select Assign To from the pop-up menu.
The Assign To window opens.
3. In the Category drop-down menu, select Site, Location or Folder.
4. In the Target list, select the assignment to designate. The target list is empty if no Site,
Location or Folder has been defined in the local database.
5. Click OK to save the assignment.
To assign a unit to a Site, Location or Folder using drag and drop:
1. To use drag and drop, click and hold the mouse button on a unit in the Unit list.
2. Drag the item on top of a folder icon (node) in the tree view of the Group Selector pane.
Release the mouse button.
3. The item is now visible in the Unit list when you click that node.
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A unit cannot be moved to All Departments, All Units or the root Sites node. Units can only be
moved one at a time.
Deleting
The delete function works according to what is currently selected in the Group and Unit Selector
panes. When you select and delete a unit in the Unit list, it is removed from the local database.
When you select and delete an item in the tree view of the Group Selector pane, you can delete
Server Types, Sites, Departments or Folders; however, none of the actions result in units being
deleted from the local database.
To delete a unit:
1. Select the unit or units to delete from the Unit list.
2. Select Edit - Delete from the Explorer menu.
- or -
Right-click on a unit and select Delete from the pop-up menu.
- or -
Press the Delete key on the keyboard.
3. A window prompts you to confirm the number of units to delete. If you are deleting a SERVIS
IP-KVM, the window includes a Delete Associated Servers checkbox. If you do not delete the
associated target devices, they are still visible in the target devices list but you cannot connect
to them unless they have a URL assigned, in which case you can connect to the target device
using a browser.
4. Click Yes to confirm or click No to cancel the deletion.
To delete a target device Type, Site, Department or Folder:
1. Select the target device Type, Site, Department or Folder to delete from the Group Selector
pane.
2. Select Edit - Delete from the Explorer menu.
- or -
Press the Delete key on the keyboard.
3. Click Yes to confirm or click No to cancel the deletion.
Renaming
The rename function works according to what is currently selected. You might select and rename a
SERVIS IP-KVM or a target device from the Unit list. You can select and rename unit Types,
Sites, Departments and Folder names in the tree view of the Group Selector pane.
43
To rename a unit Type, Site, Department or Folder:
1. Select a unit from the Unit list.
- or -
In the Group Selector pane, select the unit Type, Site, Department or Folder to rename.
2. Select Edit - Rename from the Explorer menu.
- or -
Right-click on the unit Type, Site, Department or Folder in the Unit list and select Rename
from the pop-up menu. The Rename window opens.
3. Type a 1-32 character name. You can use embedded spaces but not leading or trailing spaces.
(This name is local to the software database; the SERVIS IP-KVM database might contain a
different name for this unit.)
4. Click OK.
For a unit Type, Site, Department or Folder, you cannot use duplicate names, including the FW-
DSM name with different cases, with two exceptions: department names can be duplicated on
different sites and folder names can be duplicated on different levels.
Target device naming
The software requires each SERVIS IP-KVM and target device to have a unique name. To
minimize the need for operator intervention, the software generates a unique name for a target
device whose current name conflicts with another name in the database.
During background operations (such as an automated operation that adds or modifies a name or
connection), if a name conflict occurs, the conflicting name is automatically made unique. This is
done by appending a tilde (~) followed by a set of digits, if the digits are added in cases where
adding the tilde alone does not make the name unique. The digits start with a value of one and are
increased until a unique name is created.
During operations, if you specify an existing name, a message informs you that a unique name is
required.
Target device name displays
When a SERVIS IP-KVM is added, the target device names retrieved from the SERVIS IP-KVM
are stored in the software database. The operator can then rename a target device in the Explorer.
The new name is stored in the database and used in various component screens. This new target
device name is not communicated to the SERVIS IP-KVM.
Since the software is a decentralized management system, you can change the name assigned to a
target device on the SERVIS IP-KVM at any time without updating the software database. Each
operator can customize a particular view of the list of target devices being managed. The names for
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the servers on the separate FW Client Software installations can be different on each installation,
and different from what is stored on the SERVIS IP-KVM.
Since you can associate more than one name with a single target device - one on the SERVIS IP-
KVM and one in the FW Client Software. The FW Client Software only shows the target devices
listed in its database, with the name specified in the database and does not obtain target-device
information from the SERVIS IP-KVM.
Sorting
In certain displays, the software component displays a list of items with columns of information
about each item. If a column header contains an arrow, you can sort the list by that column in
ascending or descending order.
To sort a display by a column header, click the arrow in a column header. The items in the list are
sorted according to that column. An upward-pointing arrow indicates the list is sorted by that
column header in ascending order. A downward-pointing arrow indicates the list is sorted by that
column header in descending order.
Managing the FW Client Software Database
Each computer running the FW Client Software contains a local database that records the
information you enter about the units. If you have multiple computers, you can configure one
computer and then save a copy of this database and load it into the other computers to avoid
unnecessarily reconfiguring each computer. You can also export the database for use in another
application.
Saving and loading a database
You can save a copy of the local database and then load it back to the FW-DSM computer where it
was created, or onto another computer running the FW Client Software. The saved database is
compressed into a single zip file.
While the database is being saved or loaded, you cannot use or modify the database. You must
close all other windows, including target device session windows and OBWI windows. If other
windows are open, a message prompts you to either continue and close all open windows or quit
and cancel the database save process.
To save a database:
1. Select File - Database - Save from the Explorer menu. The Database Save window opens.
2. Enter a file name and select a location to save the file.
3. Click Save. A progress bar is visible during the save. When finished, a message indicates that
the save is complete and you are returned to the main window.
To load a database:
1. Select File - Database - Load from the Explorer menu. The Database Load window opens.
45
2. Browse to and select a database to load.
3. Click Load. A progress bar is visible during the load. When finished, a message indicates that
the load is complete, and you are returned to the main window.
Exporting a database
You can export fields from the local database to a Comma Separated Value (CSV) file or Tab
Separated Value (TSV) file. The following database fields are exported:
KVM switch flag,Type,Name
Address,Custom Field 1,Custom Field 2
Custom Field 3,Description,Contact Name
Contact Phone, Comments,Browser URL
The first line of the exported file contains the column names for the field data. Each additional line
contains the field data for a unit. The file contains a line for each unit defined in the local database.
To export a database:
1. Select File - Database - Export from the Explorer menu. The Database Export window opens.
2. Type a file name and browse to the location to save the exported file.
3. Click Export. A progress bar is visible during the export. When finished, a message indicates
the export is complete, and you are returned to the main window.
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47
CHAPTER
On-board Web Interface
5
Once you have installed a SERVIS IP-KVM, you have the ability to view and configure unit
parameters, determine who has access and control rights, view and control currently active video
sessions and execute a variety of control functions such as rebooting and upgrading your SERVIS
IP-KVM from the on-board web interface (OBWI). The OBWI has four tabs: Connections,
Configure, Status and Tools.
Installing and Launching the OBWI
Once you have installed a new SERVIS IP-KVM, you can use the OBWI to configure unit
parameters and launch video sessions.
Supported browsers
The OBWI supports the following browsers:
®
•
•
•
Microsoft Internet Explorer version 6.0 or later
Firefox version 2.0 or later
Netscape version 7.0 or later
Launching the OBWI
To launch the OBWI:
1. Open a web browser and type the IP address of the SERVIS IP-KVM. You can set the IP
address of the SERVIS IP-KVM using the OSD or the serial port.
2. The log in window opens. Type your user name and password and click OK.
3. The OBWI opens and displays the Connections tab.
NOTE: In order to use the OBWI, you need to install Java. You may also need to associate the JNLP file with
Java WebStart.
NOTE: Once you have logged in to the OBWI, you will not have to log in again when launching new sessions
unless you have logged out or your session has exceeded the inactivity timeout specified by the administrator.
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Accessing Servers From the OBWI
The Connections tab in the OBWI allows you to view the connected servers and their status. You
may click on a server name to launch the Video Viewer.
Table 5.1: OBWI Server Status Symbols
Symbol
Description
Server is online
Server is offline
Server is unavailable
Viewing and Configuring SERVIS IP-KVM Settings
The Configure tab displays a list of categories covering a wide range of parameters for your
SERVIS IP-KVMs. When a category is selected from the list, the settings associated with the
category are read from the unit. You can then modify the settings and send the changes securely
back to the SERVIS IP-KVMs.
To change the network settings:
1. In the OBWI, click the Configure tab.
2. Select Appliance - Network. The Network settings are displayed, including the MAC address.
3. Select the LAN speed from the menu.
4. Enter the IP address, subnet mask and gateway in the fields provided. You can also specify up
to three IP addresses for DNS servers.
- or -
For connections on which DHCP is supported, you may select Enable DHCP.
NOTE: After you change Network settings, the Reboot Required button displays on all pages, indicating the
SERVIS IP-KVM must be rebooted before the changes will take effect. Click the button to reboot the SERVIS IP-
KVM.
To change sessions settings:
1. In the OBWI, click the Configure tab.
2. Select Appliance - Sessions.
49
3. To enable a Video Viewer session time-out, select Session Timeout. Enter the time (1-60
minutes) after which an inactive session is closed.
4. To enable a preemption time-out, select Preemption Timeout. Enter the time (5-120 seconds)
for which a preemption warning message is displayed before the video session is preempted.
enabled, preemption occurs without warning.
5. Select all encryption levels to enable for video and keyboard/mouse sessions.You can select
multiple methods when a new client connection is requested. The SERVIS IP-KVM negotiates
for the highest enabled encryption method.
6. To enable session sharing, select Enabled in the Sharing section. You may select Automatic to
allow sessions to be shared without prompting the primary user for permission. Select
Exclusive to permit sessions that cannot be in shared normally. Select Stealth Mode to allow
exclusive sessions to be shared.
7. If sharing is enabled, you can specify the Input Control Timeout to control the time period
allowed for between inputs from an active session before another session gains control. To
enable the Input Control timeout, enter the time (1-5 seconds) in the field provided.
8. The Login Timeout option specifies the time period allowed for a LDAP server to respond to a
login request. To enable Login Timeout, enter the time (20-120) seconds in the field provided.
The default time is 30 seconds, but some WANs may require a longer time period.
9. To specify the time period allowed for an inactive OBWI session to remain open, enable
Inactivity Timeout. Enter the time (10-60 minutes) in the field provided. If the specified time
elapses without the user navigating to another web page or making changes, the session closes
and returns to the Log In window.
NOTE: Changes you make to session parameters affect future connection requests only, and not existing
connections.
Setting up user accounts
When you select the Users category, the OBWI will retrieve and display a list of user names and
current access levels from the SERVIS IP-KVMs. You can add, modify or delete users in this
listing. You can assign three access levels: Appliance Administrator, User Administrator and User.
The Appliance Administrator and User Administrator access levels allow you to assign individual
server access rights to a user.
Table 5.2: User Access Level Rights
Appliance
Operations
Administrator
User Administrator User
Preemption
All
Equal and lesser
No
No
No
Configure network & global settings
(security mode, time-out, Simple Network
Management Protocol (SNMP))
Yes
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Table 5.2: User Access Level Rights
Appliance
Operations
Administrator
User Administrator User
Reboot
Yes
Yes
Yes
Yes
Yes
No
No
FLASH upgrade
Administer User Accounts
Monitor server status
Target Device Access
No
No
Yes
Yes
Yes
No
No
Assigned by Admin
NOTE: Preemptions listed in the table only apply to remote clients. They do not apply to users accessing the
server locally.
To add or modify a user:
1. Click the Configure tab in the OBWI, then click the Users category in the left column.
2. Click the Add User button on the right side of the window to add a new user.
- or -
Click a user name in the Name column to modify an existing user.
The Add/Modify User window appears.
3. Type the user name and password to assign to the user and then verify the password by typing
it in the Verify Password field. The password must be 5-16 characters and contain alphabetical
characters of mixed case and at least one number.
4. Select the appropriate access level you wish for this user from the drop-down list. If you select
the User option, the Set User Access Rights button becomes active.
a. Click the Set User Access Rights button to select individual servers for that user. The User
Access Rights window appears.
b. To allow the user access to a server, select the checkbox next to the server name.
Alternatively, you may select the first checkbox to enable access on all servers.
c. To prevent the user from accessing a server, clear the checkbox next to the server name.
5. Click Save.
To change the user password:
1. Click the Configure tab in the OBWI, then click the Users category in the left column.
2. Click a user name in the Name column to modify an existing user. The Add/Modify User
window appears.
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3. Type the password for that user in the Password box and then repeat the password in the Verify
Password box. The password must be 5-16 characters and contain alphabetical characters of
mixed case and at least one number.
4. Click Save.
To delete a user:
1. Click the Configure tab in the OBWI, then click the Users category in the left column.
2. Select the checkbox next to the user name you wish to delete.
3. Click the Delete button on the left side of the window. A confirmation window appears.
4. Click Yes to confirm the deletion.
Locking and unlocking user accounts
If a user enters an invalid password five consecutive times, the Security Lock-Out feature, if
enabled, will temporarily disable that account. If a user attempts to log in again, the software client
application displays an appropriate error message.
NOTE: All accounts (Appliance Administrator, User Administrator, and User) are subject to this lock-out policy.
An Appliance Administrator can specify the number of hours (1-99) accounts will remain locked.
When the Enable Lock-outs checkbox is not checked, the security lock-out feature will be disabled
and no Device Users will be locked out.
If an account becomes locked, it will remain locked until the duration time has elapsed, the
SERVIS IP-KVM is power-cycled or an Appliance Administrator unlocks the account. A User
Administrator may unlock only user accounts, whereas an Appliance Administrator may unlock
any type of account.
To unlock an account:
1. Click the Configure tab in the OBWI, then click the Users category in the left column.
2. Select the checkbox next to the user name to unlock.
3. Click the Unlock button. The lock icon next to the user name will disappear.
To specify the length of time a user account remains locked:
1. Click the Configure tab in the OBWI, then click the Users category in the left column.
2. Mark the Enable Lock-outs checkbox.
3. Type the number of hours that a user will be locked out (1-99).
NOTE: Only Appliance Administrators may specify lock-out parameters.
To disable the Security Lockout feature:
1. Click the Configure tab in the OBWI, then click the Users category in the left column.
2. Mark the Enable Lock-outs checkbox. The Duration field is disabled.
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NOTE: Disabling Security Lock-Out will have no affect on users already locked out.
Enabling and configuring SNMP
SNMP is a protocol used to communicate management information between network management
applications and SERVIS IP-KVMs. Other SNMP managers can communicate with your SERVIS
IP-KVMs by accessing MIB-II and the public portion of the enterprise MIB. When you select the
SNMP category, the OBWI will retrieve the SNMP parameters from the unit.
In the SNMP category, you can enter system information and community strings. You may also
designate which stations can manage the SERVIS IP-KVMs as well as receive SNMP traps from
53. If you enable SNMP, the unit will respond to SNMP requests over UDP port 161.
NOTE: The OBWI does not use standard SNMP to control SERVIS IP-KVMs and therefore does not use UDP
port 161. The OBWI uses a secure, proprietary protocol to communicate with the SERVIS IP-KVM over a
different network port.
To configure general SNMP settings:
1. Click the Configure tab in the OBWI, then click the SNMP category in the left column.
2. Click to enable the Enable SNMP checkbox to allow the SERVIS IP-KVMs to respond to
SNMP requests over UDP port 161.
3. Type the system’s fully qualified domain name in the Name field and a a node contact person
in the System section.
4. Type the Read, Write and Trap community names. These specify the community strings that
must be used in SNMP actions. The Read and Write strings only apply to SNMP over UDP
port 161 and act as passwords that protect access to the SERVIS IP-KVMs. The values can be
as many as 64 characters in length. These fields may not be left blank.
5. Type the addresses of up to four management workstations that are allowed to manage this
SERVIS IP-KVM in the Allowable Managers fields. Alternatively, you may leave these fields
blank to allow any station to manage the SERVIS IP-KVMs.
6. Type the addresses of up to four management workstations to which this SERVIS IP-KVM
will send traps in the Trap Destination fields.
7. Click Save to save the settings and close the window.
- or -
Click Restore to cancel the changes and exit the window. The last saved settings will be
restored.
NOTE: After you change the SNMP settings, the Reboot Required button displays on all pages, indicating the
SERVIS IP-KVM must be rebooted before the changes will take effect. Click the button to reboot the SERVIS IP-
KVM.
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Enabling individual SNMP traps
An SNMP trap is a notification sent by the SERVIS IP-KVMs to a management station indicating
an event has occurred in the SERVIS IP-KVMs that may require further attention. You can specify
what SNMP traps are sent to the management stations by clicking the appropriate checkboxes in
the list. Alternatively, select or clear the checkbox next to Enabled Traps to select or deselect the
entire list.
Viewing and resynchronizing server connections
The Servers category retrieves and displays the servers that exist in the appliance database as well
as information on how the servers are connected to the selected SERVIS IP-KVMs.
The Path column displays the current server connection. This can be to either an FW-DSM or a
tiered switch. If connected to an FW-DSM, the FW-DSM’s ARI port is displayed. If connected to a
tiered switch, the switch channel is also displayed. Click a Server Name to change the name of the
server.
Modifying a server name
You can use the OBWI to rename a server from a remote workstation rather than from the OSD of
the SERVIS IP-KVMs.
To modify a device name:
1. In the Server category, click the name of the server you wish to change. The Modify Server
Name window appears.
2. Type the name to assign to the server. Names must be 1-15 characters, must include
alphabetical characters and may not include spaces or special characters with the exception of
hyphens.
3. Click Save. The name you have supplied is updated in both the SERVIS IP-KVMs and the
local client database.
Viewing the FW-DSMs
The Server - FW-DSMs category displays the FW-DSMs in your system, their port and Electronic
ID number (EID) as well as their type and connection device.
You can also view the FW-DSM status. A green circle indicates the FW-DSM is online. A yellow
circle indicates the FW-DSM is being upgraded, and a red X indicates the FW-DSM is offline. To
clear offline FW-DSMs, click Clear Offline FW-DSMs and click OK when prompted. The Clear
Offline FW-DSMs button is only available for Appliance Administrators.
Clicking the Clear Offline FW-DSMs will clear all offline FW-DSMs on the SERVIS IP-KVMs,
including those associated with any servers that are turned off.
User access rights will also be updated to remove the servers associated with the cleared offline
FW-DSMs.
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The FW-DSM Language drop-down menu allows you to set language and keyboard parameters for
all the FW-DSMs connected to the SERVIS IP-KVM. The FW-DSM Language drop-down menu is
only available for Appliance Administrators.
This SERVIS IP-KVM supports virtual media and non-virtual media FW-DSMs. Therefore,
although VM FW-DSMs are available with PS/2 and USB connections, the non-VM FW-DSMs
provide support serial connections.
NOTE: To determine if an item identified as PS/2 or USB is a VM FW-DSM or a non-VM FW-DSM, access the
Viewing SERVIS IP-KVM Version Information
The Versions category displays versions of the SERVIS IP-KVMs, FPGA and ASIC firmware.
FW-DSM Versions sub-category
The FW-DSM Versions sub-category allows you to view version information. Clicking on the EID
displays a window that allows you to upgrade the FW-DSM firmware and to reset the FW-DSMs.
Selecting the Enable Auto-Upgrade for all FW-DSMs checkbox causes all subsequently connected
FW-DSMs to have their firmware upgraded to that available on the SERVIS IP-KVMs. This
guarantees that FW-DSM firmware is compatible with SERVIS IP-KVM firmware.
To view version information for an FW-DSM:
1. Click the Configure tab in the OBWI, then click the FW-DSM Versions subcategory from the
Versions category in the left column.
2. Click the EID of the FW-DSM for which to view the firmware version.
Upgrading Firmware
You can upgrade the firmware for either the SERVIS IP-KVMs or the FW-DSMs. The FW-DSMs
can be upgraded individually or simultaneously. When an upgrade is initiated, a progress bar
displays. As long as an upgrade is in progress, you cannot initiate another.
The Enable Auto-Upgrade for All FW-DSMs checkbox allows you to enable an auto-upgrade for
FW-DSM firmware. You can override the auto-upgrade at any stage using the Load Firmware
button described in the next section.
NOTE: You can also upload new SERVIS IP-KVM firmware using ASMP (if supported) or TFTP file transfer
protocols. ASMP file transfer allows you to select the firmware from a local file system. The TFTP file transfer
allows you to specify the TFTP server address and the name of the firmware file.
To upgrade SERVIS IP-KVMs firmware:
1. Click the Tools tab in the OBWI. The Tools window opens.
55
2. Click the Upgrade Appliance Firmware button.
3. The Upgrade Appliance Firmware window appears. Select TFTP Server as the source, and
type the TFTP server IP address where the firmware is located as well as the filename and
directory location.
- or -
Click File System and browse to the location on your file system where the FLASH file is
located. Click Open.
4. Click the Upgrade button. The Upgrade button dims and a progress message and progress bar
appears.
5. When the upgrade is complete, the SERVIS IP-KVMs will reboot.
NOTE: Do not turn off the SERVIS IP-KVM while it is upgrading.
You can upgrade firmware for all FW-DSMs of a given type.
To simultaneously upgrade multiple FW-DSMs:
1. Click the Tools tab in the OBWI. The Tools window opens.
2. Click Upgrade FW-DSM Firmware. The Upgrade FW-DSM Firmware window opens.
3. Click the checkbox in front of each type (PS/2,USB, USB-L, PS/2-M, Sun or Serial) of the
FW-DSM you wish to upgrade.
NOTE: A disabled checkbox indicates all FW-DSMs of that type are running the correct firmware, or that no FW-
DSM of that type exists in the system.
4. Click Upgrade. The Upgrade button dims. The Last Status column will display either In
Progress or Succeeded, depending on the status of each FW-DSM upgrade. The message
“Firmware upgrade currently in progress” displays until all of the selected FW-DSM types are
upgraded.
5. When complete, a message appears prompting you to confirm the upgrade completion. Once
confirmed, the Upgrade button is again enabled.
6. Click Close.
To upgrade FW-DSM firmware individually:
1. Click the Configure tab in the OBWI.
2. Select the FW-DSM Versions sub-category under Versions in the left column.
3. Click the EID of the FW-DSM for which you wish to view firmware information. The FW-
DSM Version window opens.
4. Compare the current information to the Firmware Available field to see the firmware upgrade
available for the FW-DSM.
5. Click the Load Firmware button.
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6. The firmware upgrade begins. During the upgrade, a progress message is displayed below the
Firmware Available box and the Load Firmware button will dim. When the upgrade is
finished, a message appears indicating that the upgrade was successful.
7. Repeat steps 2-6 for each FW-DSM you wish to upgrade.
8. Click OK.
Controlling User Status
You may view and disconnect the current active user connections using the Status tab in the
OBWI. You can view the session type, the server name or FW-DSM to which they are connected
and their system address. In addition to disconnecting a user session, the FW Client Software
Explorer also allows one user to take control of a server currently being used by another user. For
To disconnect a user session:
1. Click the Status tab in the OBWI. A list of users and their connection information appears.
2. Click the checkbox for one or more users that you wish to disconnect.
3. Click the Disconnect Session button. A message appears prompting you to confirm the
disconnect command.
4. Click OK.
NOTE: The appropriate level of access is required to disconnect a user. If you do not have permission to
disconnect a user, the checkbox next to that user will be disabled.
Rebooting Your System
You can reboot the SERVIS IP-KVMs through the Tools tab in the OBWI. When clicked, the
Reboot Appliances button will broadcast a disconnect message to any active users, then log out the
current user and immediately reboot the SERVIS IP-KVMs.
To reboot your system:
1. Click the Tools tab in the OBWI. The Tools window opens.
2. Click the Reboot button. A message prompts you to confirm this reboot.
3. Click OK.
Managing SERVIS IP-KVM Configuration Files
Configuration files contain all of the settings for a SERVIS IP-KVM. This includes SERVIS IP-
KVM settings, SNMP settings, LDAP settings and NTP settings. You may save your configuration
file and, if you purchase another SERVIS IP-KVM, you can upload the configuration file to the
new SERVIS IP-KVM and avoid manually configuring it.
57
NOTE: User account information is stored in the user database, not in the configuration file. For more
To read and save a configuration file from a SERVIS IP-KVM:
1. Click the Tools tab in the OBWI. The Tools window appears.
2. Click the Save Appliances Configuration button. The Save Appliances Configuration window
opens.
3. (Optional) Enter a password in the Password field, then repeat the password in the Verify
Password field. This password is requested when you restore this database to a SERVIS IP-
KVM. Click OK.
NOTE: You may leave the password field blank if you do not want to require a password for accessing the
configuration file.
4. Click Browse and navigate to a location to save the Configuration file. The location appears in
the Save To field.
5. Click Save.
6. The configuration file is read from the SERVIS IP-KVMs and saved to the desired location. A
progress window opens.
7. When complete, a message appears prompting you to confirm the read completion. Click OK.
To restore a configuration file to a SERVIS IP-KVM:
1. Click the Tools tab in the OBWI. The Tools window appears.
2. Click the Restore Appliances Configuration button. The Restore Appliances Configuration
window box appears.
3. Click Browse and navigate to the location where you stored the saved configuration file. The
file name and location appears in the File name field.
4. Click Restore. The Enter Password window opens.
5. (Optional) Enter the password you created when the configuration database was saved. Click
OK. The configuration file is written to the SERVIS IP-KVMs. A progress window displays.
NOTE: You may leave the password field blank if you did not create a password for the configuration file.
6. When complete, a message appears prompting you to confirm the upload. Click OK.
Managing User Databases
User database files contain all user accounts assigned in SERVIS IP-KVMs. You can save your
user account database file and use it to configure users on multiple SERVIS IP-KVMs by
uploading the user account file to the new SERVIS IP-KVM.
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NOTE: The user account file is encrypted and you will be prompted to create a password when you save the file.
You will need to re-type this password when you write the file to a new unit.
To save a user database from a SERVIS IP-KVM:
1. Click the Tools tab in the OBWI. The Tools window opens.
2. Click the Save Appliances User Database button. The Save Appliances User Database window
appears.
3. Click Browse and navigate to a location to save the user database file. The location appears in
the Save To field.
4. Click Save. The Enter Password window opens.
5. Enter a password in the Password field, then repeat the password in the Verify Password field.
This password is requested when you restore this database to a SERVIS IP-KVM. Click OK.
The user database file is read from the SERVIS IP-KVMs and saved to a location you select. A
progress window opens.
6. When complete, a message appears prompting you to confirm the read completion. Once
confirmed, the Save Appliances User Database window closes, and you are returned to the
Tools window.
To restore a user database file to a SERVIS IP-KVM:
1. Click the Tools tab in the OBWI. The Tools window appears.
2. Click the Restore Appliances User Database button. The Restore Appliances User Database
window appears.
3. Click Browse and navigate to the location where you stored the saved user database file. The
file name and location appears in the File name field.
4. Click Restore. The Enter Password window opens.
5. Enter the password you created when the user database was saved. Click OK. The user
database file is written to the SERVIS IP-KVMs. A progress window opens.
6. When complete, a message appears prompting you to confirm the write completion. Click OK.
Managing PDUs
Users can control their Power Distribution Units (PDUs) via the OBWI. Chaining of up to nine
PDUs per appliance PDU port is supported. PDU support allows the user to turn on, turn off and
cycle any server or device connected to the PDU.
To configure a PDU:
1. Click the Configure tab in the OBWI, then click the PDUs category in the left column for a list
of PDUs.
2. Click the on the PDU you wish to access. The PDU settings window opens.
59
3. In the PDU settings box, change the PDU name, set the cycle delay time, enable or disable the
current protection, enable or disable the audible alarm and set the minimum amps and
maximum amps in the Inlet Parameters field.
To configure a device connected to a PDU:
1. Click the Configure tab in the OBWI, then click the PDUs category in the left column for a list
of PDUs.
2. Click on the PDU you wish to access. The PDU Settings window opens.
3. Click the Outlet Settings button at the bottom of the PDU Settings window for a list of devices
connected to the PDU. The Outlet Settings window opens.
4. To modify an outlet name, complete the following steps
a. In the Name column, click on the link for the outlet you wish to change. The Modify
Power Outlet Name window opens.
b. If the device is a server, click Server, then select the name by clicking on the appropriate
entry in the Server Name column of the table
-or-
If the device is not a server, click Other Device, then enter the appropriate text in the
Name text box.
c. Click Save, then click Close to return to the Outlet Settings window.
5. To modify, the power-on interval, enter the appropriate value in seconds in the text box in the
Power-On Interval column for the Outlet being configured.
6. Click Save, then click Close to return to the PDUs window.
To power-control a device connected to a PDU:
1. Click the Configure tab in the OBWI, then click the Outlets subcategory located under PDUs
in the left column for a list of available outlets.
NOTE: An outlet only appears in this list if a name has been associated with it.
2. Check the box next to the outlet(s) you wish to configure.
3. Click the On button to turn on the selected outlet(s).
- or -
Click the Off button to turn off the selected outlet(s).
- or -
Click the Cycle button to reboot the selected outlet(s).
4. Click Save.
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61
CHAPTER
Video Viewer
6
About the Video Viewer
The Video Viewer can be launched from the OBWI or the FW Client Software Explorer. When you
connect to a target device using the Video Viewer, the desktop of the target device is visible in a
separate Video Viewer window. You can see both the local cursor and the target device cursor.
NOTE: In order to use the OBWI, you need to install Java. You may also need to associate the JNLP file with
Java WebStart.
From this window, you can access all the normal functions of this target device. You can also
perform viewer-specific tasks such as sending macro commands to the target device.
If the target device you are attempting to access is currently being viewed by another user, you have
several options depending on your access rights. If you are an administrator, you can share the
session, preempt the session or observe the session in stealth mode.
To access the Video Viewer:
1. Click the Servers button in the Explorer.
2. Complete one of the following steps:
Double-click on the target device in the Unit list.
- or -
Select the target device, then click the Connect Video button.
- or -
Right-click on the target device. Select Connect Video from the pop-up menu.
- or -
Select the target device and press Enter.
If the target device is not being viewed by another user, the Video Viewer opens in a new window.
If the target device is being accessed by another user, you might have the option to preempt the
session, share the session or observe the session in stealth mode, depending on your access rights.
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If this is the first unit access of the FW Client Software session, a user name and password is
required.
NOTE: A user name and password is not required for any subsequent access attempts during the FW-DSM FW
Client Software session unless you clear the current cached credentials.
To close a Video Viewer session:
Select File - Exit from the Video Viewer menu.
- or -
Click X to close the Video Viewer session.
Video Session Types
When using the Video Viewer with SERVIS IP-KVMs, you can choose which type of session you
want to operate. In addition to operating a normal KVM session, administrators and users with
certain access rights can also operate a session in an exclusive mode, share the session with one or
more users, observe a session in stealth mode or scan multiple target devices. The current type of
session is indicated by an icon on the right side of the Video Viewer toolbar. Video session types
are outlined in the table below.
Table 6.1: Video Session Types
Session types Icons Description
Active (normal)
You are conducting a normal KVM session that is not exclusive but is not currently
shared. An active session icon is visible.
Locked
(normal)
Your administrator has configured the SERVIS IP-KVM to lock KVM and Virtual
Media (VM) sessions together. You have a normal KVM session and have opened a
VM session. Your KVM session cannot be shared or preempted, and it is not subject
to inactivity time-out. It can be terminated by an administrator.
Exclusive
You have exclusive control over the target device. During this KVM session the
connection to the target device cannot be shared, but it can be preempted or
observed in stealth mode by an administrator.
Active sharing:
(primary)
You are the first user to connect to the target device, and you have allowed other
users to share the KVM session.
Active sharing:
(secondary)
You can view and interact with the target device while sharing the KVM session with
a primary user and, possibly, other secondary users.
Passive
sharing
You can view the video ouput of the target device, but you are not allowed to have
keyboard and mouse control over the target device.
Stealth
You can view the video output of the target device without the permission or
knowledge of the primary user. You cannot have keyboard and mouse control over
the target device. This session type is available for administrators only.
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Table 6.1: Video Session Types (Continued)
Session types Icons Description
Scanning
You can monitor up to 16 target devices in thumbnail view. No status indicator icon is
visible when in scan mode.
Using Preemption
Preemption provides a means for users with sufficient privilege to take control of a target device
from another user with lesser or equal privilege.
All users sharing the connection that is being preempted are warned, unless the target device is
connected to a SERVIS IP-KVM. If the primary user has the corresponding access rights, they can
reject the preemption.
Table 6.2 outlines the preemption scenarios and detailed scenarios in which preemption requests
can be rejected.
Table 6.2: Preemption scenarios
Current user
User
Preempted by
Preemption can be rejected
Local user
No
User
User administrator
Appliance administrator
Local user
No
User
No
Appliance administrator
Appliance administrator
User administrator
User administrator
User administrator
Local user
Yes
Yes
No
Appliance administrator
Local user
User administrator
Appliance administrator
User administrator
Appliance administrator
Yes
No
Yes
Yes
Local user
Preemption of a user by an administrator
If an administrator attempts to access a target device being accessed by a user, a message requests
that the administrator wait while the user is informed the session will be preempted. The user
cannot reject the preemption request and will be disconnected. If the target device is attached to a
SERVIS IP-KVM, the user will not be warned. The time period given before disconnection is
defined by the Video session preemption timeout setting in the Global - Sessions category.
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Preemption of a local user/administrator by an administrator
If an administrator attempts to access a target device being accessed by the local user or by another
administrator with equal privileges, the currently connected user can accept or reject the
preemption request. A message asks the connected local user or administrator whether they want to
accept the preemption request. If the target device is attached to a SERVIS IP-KVM, the user will
not be given the option to accept or reject preemption. If the preemption request is rejected, a
message is displayed informing the administrator their request has been rejected and they cannot
access the target device.
In scenarios where a preemption request can be rejected, the Session Preemption Request window
opens. Use this window to accept the preemption request by clicking the Accept button, or reject
the preemption request by clicking the Reject button or by closing the window.
To preempt the current user:
2. When another user is viewing this target device, a message indicates the target device is
already involved in a KVM session. If the SERVIS IP-KVM has connection sharing enabled,
you are given the option to share the session. For information about connection sharing, see
user) allow it, you are prompted to either share or preempt the existing session. If the option is
available, select Preempt.
3. Click OK or Yes. A preemption notification is sent to the primary user. Depending on your
access rights, the primary user might be able to reject the preemption.
- or -
Click No to let the primary user retain the connection.
4. If the preemption completes, the Video Viewer of the target device session opens.
Using Exclusive Mode
When operating a video session in exclusive mode, you cannot receive any share requests from
other users. However, administrators can choose to preempt (or terminate) the session or monitor
the session in stealth mode.
You cannot use exclusive mode when connecting to a target device on a SERVIS IP-KVM.
To enable exclusive KVM sessions on a SERVIS IP-KVM:
1. Click the Appliances button in the Explorer.
2. Complete one of the following steps:
Double-click on a SERVIS IP-KVM in the Unit list.
- or -
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Select a SERVIS IP-KVM from the Unit list, then click the Manage Appliance button.
- or -
Right-click on a SERVIS IP-KVM in the Unit list. Select Manage Appliance from the pop-up
menu.
- or -
Select a SERVIS IP-KVM in the Unit list and press Enter.
3. Click the Settings tab in the OBWI.
4. Select the Global - Sessions subcategory.
5. Select the Enable Shared Sessions checkbox in the Connection Sharing area.
6. Select Exclusive Connections in the Connection Sharing area.
NOTE: Only the primary user of a shared connection or the only user of a session that is not shared can access
the Video Viewer in exclusive mode.
To access the Video Viewer in exclusive mode:
1. Open a KVM session to a target device.
2. Select Tools - Exclusive Mode from the Video Viewer toolbar.
3. If the KVM session is currently shared, only the primary user can designate the session as
exclusive. A message warns the primary user that secondary sessions will be terminated if an
exclusive session is invoked.
Select Yes to terminate the sessions of the secondary users.
- or -
Select No to cancel the exclusive mode action.
Secondary users cannot share the exclusive KVM session. However, administrators or users with
certain access rights can still terminate the session.
Digital Share Mode
Multiple users can view and interact with a target device using digital share mode. When a session
is shared, the secondary user can be an active user with keyboard and mouse control or a passive
user that does not have keyboard and mouse control.
You cannot use digital share mode when connecting to a target device on a SERVIS IP-KVM.
To configure a SERVIS IP-KVM to share KVM sessions:
1. Click the Appliances button in the Explorer.
2. Complete one of the following steps:
Double-click on a SERVIS IP-KVM in the Unit list.
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- or -
Select a SERVIS IP-KVM from the Unit list, then click the Manage Appliances button.
- or -
Right-click on a SERVIS IP-KVM in the Unit list. Select Manage Appliances from the pop-up
menu.
- or -
Select an SERVIS IP-KVM in the Unit list and press Enter.
3. Click the Settings tab.
4. Select the Global - Sessions subcategory.
5. Select Enable Share Mode in the Connection Sharing area.
6. You can choose to select Automatic Sharing. This enables secondary users to automatically
share a KVM session without first requesting permission from the primary user.
Sharing a digital connection
To share a digital connection:
1. Click the Servers button in the Explorer.
2. Complete one of the following steps:
Double-click on the target device in the Unit list.
- or -
Select the target device, then click the Connect Video button.
- or -
Right-click on the target device. Select Connect Video from the pop-up menu.
- or -
Select the target device and press Enter.
3. When another user is viewing this target device, a message indicates the target device is
already involved in a KVM session.
If connection sharing is enabled on the SERVIS IP-KVM and your access rights (as compared
with those of the primary user) allow it, you are prompted to either share or preempt the
existing session. If the option is available, select Share.
4. Click OK or Yes. If Automatic Sharing is not enabled, a share request is sent to the primary
user, who can accept the share request as either an active or passive (read-only) session, or
reject the share request entirely.
- or -
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Click No to cancel the share request.
If the primary user accepts the share request, or if Automatic Sharing is enabled, a KVM session to
the target device session opens, and the session type icon within the new Video Viewer window
indicates if the session status is active or passive. If the request is rejected, a message indicates the
request was denied. Administrators can try to connect again and preempt the session or connect in
stealth mode, or they can terminate the session entirely from the OBWI.
If you are not prompted to connect in share mode, either the SERVIS IP-KVM to which the target
device is connected is not configured to allow digital share mode sessions or it is not a SERVIS IP-
KVM.
Using Stealth Mode
Administrators can connect to a target device in stealth mode, viewing the video output of a remote
user undetected. When in stealth mode, the administrator does not have keyboard or mouse control
over the target device.
You cannot use stealth mode when connecting to a target device on a SERVIS IP-KVM.
To enable stealth KVM sessions on a SERVIS IP-KVM:
1. Click the Appliances button in the Explorer.
2. Double-click on a SERVIS IP-KVM in the Unit list.
- or -
Select a SERVIS IP-KVM from the Unit list, then click the Manage Appliance button.
- or -
Right-click on a SERVIS IP-KVM in the Unit list. Select Manage Appliance from the pop-up
menu.
- or -
Select a SERVIS IP-KVM in the Unit list and press Enter.
3. Click the Settings tab.
4. Select the Global - Sessions subcategory.
5. Select Stealth Connections in the Connection Sharing area.
To monitor a target device in stealth mode:
1. Click the Servers button in the Explorer.
2. Double-click on the target device in the Unit list.
- or -
Select the target device, then click the Connect Video button.
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- or -
Right-click on the target device. Select Connect Video from the pop-up menu.
- or -
Select the target device and press Enter.
3. If another user is already viewing this target device, a message indicates the target device is
already involved in a KVM session.
If connection sharing and stealth connections are enabled on the SERVIS IP-KVM and your
access rights (as compared with those of the primary user) allow it, you are prompted to either
share or preempt the existing session. If the option is available, select Stealth.
4. Click OK or Yes.
- or -
Click No to cancel the stealth request.
A KVM session to the target device opens, and the administrator can view all video output of the
target device while remaining undetected.
If Stealth is not listed as an option, one of the following conditions exist:
•
•
•
The SERVIS IP-KVM to which the target device is connected is not configured to allow
Stealth Connections.
You do not have the necessary access rights (stealth permissions follow Preemption
permissions).
The SERVIS IP-KVM the target device is connected to is not a digital SERVIS IP-KVM.
Using Scan Mode
You can view multiple target devices using the scan mode Thumbnail Viewer. This view contains a
series of thumbnail frames, each containing a small, scaled, non-interactive version of a target
device screen image. The target device name and status indicator are visible below each thumbnail
as follows:
•
•
A green circle icon indicates a target device is currently being scanned.
A red X icon indicates the last scan of the target device failed. The scan may have failed due to
a credential or path failure (for example, the target device path on the SERVIS IP-KVM was
not available). The tool tip for the icon indicates the reason for the failure.
You can set up a scan sequence of up to 16 target devices to monitor. The scan mode moves from
one thumbnail image to the next, logging into a target device and displaying an updated target
device image for a specified length of time (View Time Per Server), before logging out of that
target device and moving on to the next thumbnail image. You can also specify a scan delay
69
between thumbnails (Time Between Servers). During the delay, you can see the last thumbnail
image for all target devices in the scan sequence, but you will not be logged into any target devices.
When you first open the Thumbnail Viewer, each frame is filled with a black background until a
target device image is visible. An indicator icon at the bottom of each frame displays the target
device status. The default thumbnail size is based on the number of target devices in the scan list.
Scan mode has a lower priority than an active connection. If a user is connected to a target device,
that target device is skipped in the scan sequence and scan mode proceeds to the next target device.
No login error messages are visible. After the interactive session is closed, the thumbnail is
included in the scan sequence again.
You can disable a target device thumbnail from the scan sequence. The thumbnail image remains,
but it is not updated until it is once again enabled.
Accessing scan mode
To access scan mode:
1. Select the Appliances, Servers, Sites or Folders button in the Explorer window.
2. Select two or more target devices in the Unit list by pressing Shift or Control. The Scan Mode
button is visible.
3. Click the Scan Mode button. The Thumbnail Viewer window opens.
Setting scan options
To set scan preferences:
1. Select Options - Preferences from the Thumbnail Viewer menu. The Preferences window
opens.
2. In the View Time Per Server field, enter the time each thumbnail is active during the scan, in
the range of 10-60 seconds.
3. In the Time Between Servers field, enter the time the scan stops between each target device, in
the range of 5-60 seconds.
4. Click OK.
To change the thumbnail size:
1. Select Options - Thumbnail Size from the Thumbnail Viewer menu.
2. Select a thumbnail size from the cascaded menu.
Managing the scan sequence
To pause or restart a scan sequence:
1. Select Options - Pause Scan from the Thumbnail Viewer menu.
2. The scan sequence pauses at the current thumbnail if the Thumbnail Viewer has a scan in
progress or restarts the scan if currently paused.
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To disable a target device thumbnail in the scan sequence:
Select a target device thumbnail. Select Thumbnail -“target device name” - Enable from the
Thumbnail Viewer menu. (The Enable menu item state can be toggled from checked (enabled) to
unchecked (disabled) each time it is selected).
- or -
Right-click on a target device thumbnail and select Disable from the pop-up menu. Updating of that
thumbnail image stops until it is enabled again.
To enable a target device thumbnail in the scan sequence:
Select a target device thumbnail. Select Thumbnail -“target device name” - Enable from the
Thumbnail Viewer menu. (The Enable menu item state can be toggled from checked (enabled) to
unchecked (disabled) each time it is selected).
- or -
Right-click on a target device thumbnail and select Enable from the pop-up menu. Updating of that
thumbnail image resumes.
If a target device is currently being accessed by a user, the Enable Scan menu is disabled for that
target device thumbnail.
Using the Thumbnail Viewer
To open a session to a target device from the Thumbnail Viewer:
Select a target device thumbnail. Select Thumbnail -“target device name” -View Interactive
Session from the Thumbnail Viewer menu.
- or -
Right-click on a target device thumbnail and select View Interactive Session from the Thumbnail
Viewer menu.
- or -
Double-click on a target device thumbnail.
That target device desktop opens in a Video Viewer window.
To set target device credentials from the Thumbnail Viewer:
1. Select a target device thumbnail. Select Thumbnail -“target device name” - Credentials from
the Thumbnail Viewer menu.
- or -
Right-click on a target device thumbnail and select Credentials from the pop-up menu. The
Login window opens.
71
- or -
Double-click the thumbnail window.
2. Enter a user name and password for the target device.
Window Features
shows one way of arranging buttons on the toolbar. You can customize the buttons and display
position.
Figure 6.1: Video Viewer Window
Table 6.3: Video Viewer Window Areas
Area Description
A
B
C
Menu and toolbar: Provides access to many of the features in the Video Viewer.
Accessed target device desktop: Interact with the target device through this window.
Thumbtack button: Determines toolbar position. When locked, the toolbar remains fixed on screen.
When unlocked, the toolbar is visible only when the mouse hovers over the top of the window.
D
Single Cursor Mode button: Hides the local cursor and displays only the target device cursor.
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Table 6.3: Video Viewer Window Areas (Continued)
Area Description
E
F
Refresh Video button: Regenerates the digitized video image of the target device desktop.
Align Local Cursor button: Re-establishes true tracking of the local cursor to the target device cursor.
G
User-selected buttons: You can choose to display additional buttons and macro commands on the
toolbar.
H
information.
Adjusting the View
Using menus or buttons in the Video Viewer window, you can:
•
•
•
•
Align the mouse cursors.
Refresh the screen.
Enable or disable full screen mode.
Enable automatic or manual scaling of the session image. With automatic scaling, the desktop
window remains fixed and the target device image is scaled to fit the window. With manual
scaling, a drop-down menu of supported image scaling resolutions is visible.
To align the mouse cursors, click the Align Local Cursor button in the Video Viewer toolbar. The
local cursor aligns with the cursor on the target device.
If cursors drift out of alignment, turn off mouse acceleration on the target device.
To refresh the screen:
Click the Refresh Image button in the Video Viewer toolbar.
- or -
Select View - Refresh from the Video Viewer menu. The digitized video image is regenerated.
To enable full screen mode:
If you are using Microsoft Windows, click the Maximize button in the upper right corner of
the window.
- or -
Select View - Full Screen from the Video Viewer menu.
The desktop window is hidden and only the accessed target device desktop is visible. The screen is
resized up to a maximum of 1024 x 768. If the desktop has a higher resolution, then a black
background surrounds the full screen image. The floating toolbar is visible.
73
To disable full screen mode:
Click the Full Screen Mode button on the floating toolbar to return to the desktop window.
- or -
Select View - Full Screen from the Video Viewer menu.
To enable automatic or manual scaling:
To enable automatic scaling, select View - Scaling - Auto Scale from the Video Viewer menu. The
target device image is scaled automatically.
- or -
To enable manual scaling, select View - Scaling from the Video Viewer menu, then select the
dimension to scale the window.
Additional video adjustment
Generally, the Video Viewer automatic adjustment feature optimizes the video for the best possible
view. However, you can fine tune the video with the help of technical support. Video adjustment is
a global setting and applies to each target device you access.
To manually adjust the video quality of the window, complete the following steps:
1. Select Tools - Manual Video Adjust from the Video Viewer menu. The Manual Video Adjust
2. Click the icon corresponding to the feature you want to adjust.
3. Move the slider bar and then fine tune the setting by clicking the Min (-) or Max (+) buttons to
adjust the parameter for each icon pressed. The adjustments take effect immediately in the
Video Viewer window.
4. When finished, click Close to exit the Manual Video Adjust window.
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C
A
H
E
F
G
B
D
I
J
K
L
M
N
Figure 6.2: Manual Video Adjust Window
Table 6.4: Manual Video Adjust Window Areas
Area Description Area Description
A
B
C
D
E
F
Image capture width
H
I
Priority threshold
Pixel FW-DSM fine adjust
Image capture horizontal position
Image capture vertical position
Contrast
Automatic video adjustment
Refresh image
J
K
L
M
N
Adjustment bar
Video test pattern
Performance monitor
Close button
Brightness
G
Noise threshold
Adjusting Mouse Options
The Video Viewer mouse options affect cursor type, scaling, alignment, and resetting. Mouse
settings are device-specific; that is, they can be set differently for each target device.
NOTE: If the server does not support the ability to disconnect and reconnect the mouse (almost all newer PCs
do), then the mouse will become disabled and the server must be rebooted.
Cursor type
The Video Viewer offers five display choices for the local mouse cursor. You can also select no
cursor or the default cursor.
75
To change the mouse cursor setting:
1. Select Tools - Session Options from the Video Viewer menu. The Session Options
window opens.
2. Click the Mouse tab.
3. Select a mouse cursor type in the Local Cursor area.
4. Click OK.
Scaling
You can select any of three preconfigured mouse scaling options or set custom scaling. The
preconfigured settings are: Default (1:1), High (2:1) or Low (1:2).
•
In a 1:1 scaling ratio, every mouse movement on the desktop window sends an equivalent
mouse movement to the target device.
•
•
In a 2:1 scaling ratio, the FW-DSM mouse movement sends a 2X mouse movement.
In a 1:2 scaling ratio, the value is 1/2X.
To set mouse scaling:
1. Select Tools - Session Options from the Video Viewer menu. The Session Options
window opens.
2. Click the Mouse tab.
3. To use one of the preconfigured settings, check the corresponding radio button in the Mouse
Scaling area.
4. To set custom scaling, click the Custom radio button. The X and Y fields become enabled.
Type a mouse scaling value in the X and Y fields. For every mouse input, the mouse
movements are multiplied by the corresponding X and Y scaling factors. Valid input ranges are
0.25 to 3.00.
Single cursor mode
When using single cursor mode, the Video Viewer title bar will show the keystroke that should be
pressed to exit this mode.
To change the terminating keystroke for single cursor mode:
1. Select Tools - Session Options from the Video Viewer menu. The Session Options window
opens.
2. Click the Mouse tab.
3. Select the desired terminating keystroke from the drop-down menu in the Single Cursor Mode
area.
4. Click OK.
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Adjusting General Options
The General tab in the Session Options window allows you to control Keyboard Pass-through in
partial screen mode, Menu Activation Keystroke, and Background Refresh.
To adjust general options:
1. Select Tools - Session Options from the Video Viewer menu. The Session Options
window opens.
2. Click the General tab.
3. Select the Keyboard Pass-through checkbox to enable Keyboard Pass-through, or clear the
checkbox to disable Keyboard Pass-through. The Keyboard Pass-through checkbox is not
selected by default. When Keyboard Pass-through is selected, all keystrokes except for
Control-Alt-Delete are sent directly to the target device instead of the client computer.
4. Select a keystroke to use to activate the Video Viewer toolbar from the list in the Menu
Activation Keystroke area.
5. If you want the Video Viewer to receive a constant stream of video data from the target device,
select the Background Refresh checkbox. If you want the Video Viewer to receive data only
when a change has occurred on the target device, clear the Background Refresh checkbox.
Adjusting the Video Viewer Toolbar
You may add up to 10 buttons to the toolbar. Use these buttons to provide access to defined
function and keyboard macros. By default, the Align Local Cursor, Refresh Image and Single
Cursor Mode buttons are visible on the toolbar.
To add buttons to the toolbar:
1. Select Tools - Session Options from the Video Viewer toolbar. The Session Options
window opens.
2. Click the Toolbar tab.
3. Select the items you want to add to the Video Viewer toolbar.
4. Click OK.
Setting the Toolbar Hide Delay time
The toolbar disappears when you remove the mouse cursor unless the Thumbtack button has been
clicked. Change the interval between the removal of the mouse cursor and the disappearance of the
toolbar by adjusting the Toolbar Hide Delay time.
To change the Toolbar Hide Delay time:
1. Select Tools - Session Options from the Video Viewer toolbar. The Session Options
window opens.
2. Click the Toolbar tab.
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3. In the Toolbar Hide Delay field, type the number of seconds you want the toolbar to be visible
after the mouse cursor is removed.
- or -
Using the Up and Down buttons, click to increase or decrease the number of seconds you want
the toolbar to be visible after the mouse cursor is removed.
4. Click OK to accept the changes and return to the Video Viewer.
Using Macros
Use the Video Viewer macro function to:
•
Send a macro from a predefined macro group. Macro groups for Microsoft Windows and
Sun are already defined. Selecting from the available categories and keystrokes saves time
and eliminates the risk of typographical errors.
•
Change the macro group that is listed by default. This causes the macros in the specified group
to be available in the Video Viewer Macros menu.
Macro group selections are device-specific. The macro group can be set differently for each target
device.
Sending macros
To send a macro, select Macros from the Video Viewer menu and choose a macro from the list.
Selecting the macro group to display
Select the macro group applicable to the operating system of the target device.
To display macro groups in the Macros menu:
1. Select Macros - Display on Menu from the Video Viewer menu.
2. Select the macro group you want to list on the Video Viewer Macro menu.
3. The macro group you select will be displayed in the Video Viewer Macros menu the next time
you open the Macros menu.
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79
CHAPTER
Virtual Media
7
Virtual Media Overview
The 2x1x16 SERVIS IP-KVM supports virtual media when connected to a USB or PS/2 VM FW-
DSM. A media device can be attached to the SERVIS IP-KVM and made available to any target
device connected to the SERVIS IP-KVM with a USB VM FW-DSM or PS/2 VM FW-DSM. You
can use virtual media to move data between a target device and media devices connected to the
SERVIS IP-KVM. You can install, upgrade or recover the operating system, update the BIOS code
or start the target device from a drive through the virtual media capabilities of the SERVIS IP-
KVM.
Virtual media can be connected directly to the SERVIS IP-KVM using one the USB or PS/2 ports
on the SERVIS IP-KVM. In addition, virtual media can be connected to any remote workstation
that is running FW Client Software and is connected to the SERVIS IP-KVM using an Ethernet
connection. To open a virtual media session with a target device, the target device must first be
connected to the SERVIS IP-KVM using a USB VM FW-DSM or PS/2 VM FW-DSM.
Before You Begin
Virtual media constraints
With virtual media, a user located at the SERVIS IP-KVM or using the remote software can access
a local storage device, such as a CD drive, diskette drive or flash drive from an attached computer.
The virtual media enabled FW-DSMs are composite devices that addresses four functions:
keyboard, mouse, CD drive and mass storage device. The CD drive and mass storage device will be
present on the target device whether or not a virtual media session is mapped. If a media device is
not mapped, it is shown without media present. When a virtual media device is mapped to the target
device, the target device will be notified that media has been inserted. When the media device is
unmapped, the target device will be notified that media was removed. Therefore, the virtual device
is not disconnected from the target device.
The USB VM FW-DSM presents the keyboard and mouse as a composite USB 2.0 device.
Therefore, the BIOS must support composite USB 2.0 human interface device (HID). If the BIOS
of the connected computer does not support this type of device, the keyboard and mouse might not
work until the operating system loads USB 2.0 device drivers. Contact the computer manufacturer
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to determine whether a BIOS update exists that will provide support for a USB 2.0-connected
keyboard and mouse.
Booting a computer using virtual memory
In many cases the virtual media feature can boot an attached computer from a device attached to the
USB port on the SERVIS IP-KVM. Most computers with a USB port can use virtual media;
however, limitations in some media devices and the BIOS of some computers might prevent the
computer from booting from a device attached to the SERVIS IP-KVM.
To boot a computer from a virtual device, the target device must support booting from an external
composite device. This procedure also requires a CD of the operating system that supports external
booting.
To determine if your computer can be booted from virtual media:
1. Connect a CD drive to the SERVIS IP-KVM with an operating system installation CD that is
bootable, and map it to the target device. Reboot the target device to determine if it will boot
from this attached CD drive. The BIOS might need to be set to boot from an external device.
2. If the target device will not boot, connect the CD drive to a USB port on the target device and
reboot the target device. If the target device successfully boots from the CD drive, the BIOS is
not supporting booting. Check the support Web site from the target device manufacturer to
determine if a BIOS update is available that supports booting from a composite device. If so,
update the BIOS and retry.
3. If the target device is not capable of booting from an external device, try the following
methods to remotely boot this target device:
•
Some BIOS versions provide an option to limit USB speeds. If this option is available to
you, change the USB port setting to “USB 1.1” or “Full Speed” mode and try booting
again.
•
•
Insert a USB 1.1 card and try booting again.
Insert a USB 1.1 Hub between the KVM USB VM FW-DSM and the target device and try
booting again.
•
Contact the manufacturer of the target device for information on availability or plans of a
BIOS revision that will support booting from a composite USB 2.0 device.
Virtual media restrictions
The SERVIS IP-KVMs only support connection of USB 2.0 diskette drives, flash drives and CD
drives. In addition, the FW Client Software only supports mapping of USB 2.0 or USB 1.1 diskette
drives and flash drives connected to the client computer.
Connecting Local Virtual Media
You can connect virtual media directly to the SERVIS IP-KVM using the USB port on the SERVIS
IP-KVM.
81
NOTE: All ports are assigned to a single virtual media session and cannot be independently mapped.
To start a local virtual media session:
1. Press Print Screen to start the OSD. The Main window opens.
2. Connect the user to the target device with which you want to establish a virtual media session.
Use the arrow keys to highlight the target device name and then press Enter.
3. Press Print Screen to start the OSD again.
4. Click the VMedia button. The Virtual Media window opens.
5. Select one or more of the following checkboxes:
•
Locked - Select this checkbox to specify that when the user is disconnected from a target
device, the virtual media is also disconnected.
•
Reserve - Select this checkbox to specify the virtual media connection can be accessed
only by your user name and that no other user can connect to that target device. If both
Locked and Reserved are selected, the session will be reserved.
•
•
•
CD ROM - Select this checkbox to establish a virtual media CD connection to a target
device. Clear this checkbox to end the connection.
Mass Storage - Select this checkbox to establish a virtual media mass-storage connection
to a target device. Clear this checkbox to end the connection.
Write Access - Select this checkbox to enable the connected target device to write data to
the virtual media during a virtual media session. Read access is always enabled during
virtual media sessions.
6. Click OK.
Configuring Virtual Media Remotely
Virtual media can be configured using the OBWI. Users can enable or disable virtual media on any
server on a per FW-DSM basis. This control is also maintained in the SERVIS IP-KVM after a
power cycle.
Enabling/disabling virtual media
The OBWI virtual media configuration screen displays the EID, name and connection path of each
virtual media FW-DSM, as well as a checkbox that controls whether virtual media is enabled or
disabled for that individual FW-DSM.
To enable or disable virtual media:
1. Click the Configure tab, then click Appliance- Virtual Media.
2. Select the checkbox to enable virtual media for that FW-DSM.
- or -
Clear the checkbox to disable virtual media for that FW-DSM.
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3. Click Save.
Setting virtual media options
You can determine the behavior of the SERVIS IP-KVM during a virtual media session using the
options provided in the OBWI virtual media configuration screen. Table 7.1 outlines the options
that can be set for virtual media sessions.
Table 7.1: OBWI Virtual Media Options
Function
Purpose
Lock to KVM
Session
Synchronizes the KVM and virtual media sessions so that when a user disconnects a
KVM connection, the virtual media connection to that server is also disconnected. A
local user attempting to switch to a different server is also disconnected.
Allow Reserved
Sessions
Ensures that a virtual media connection can only be accessed with your user name
and that no other user can create a KVM connection to that server.
Read-Only Access Prevents a target server from writing data to the virtual media drive during the virtual
media session.
Encryption Levels Allows the user to chose which of the SSL encryptions (128-bit, DES, 3DES, or AES)
will be supported in the virtual media session.
To set virtual media options using the OBWI:
1. Click the Configure tab, then click Appliance - Virtual Media.
2. Mark the checkbox to enable or disable each option. For information about each setting, see
Table 7.1.
3. Click Save.
Connecting Virtual Media Remotely
Virtual media is launched remotely from the SERVIS IP-KVM using the Video Viewer, which may
be launched from the OBWI or the FW Client Software. With virtual media you can map a physical
drive on the local client machine as a virtual drive on a target device. You can also add and map an
ISO or diskette image file on the local client as a virtual drive on the target device.
You can have one CD drive and one mass storage device mapped concurrently.
•
•
A CD drive, DVD drive or ISO disk image file is mapped as a virtual CD drive.
A diskette drive, diskette image file, USB memory device or other media type is mapped as a
virtual mass storage device.
Requirements
The target device must be connected to the SERVIS IP-KVM with a USB VM FW-DSM or PS/2
VM FW-DSM.
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The target device must support the types of USB2or PS/2-compatible media that you virtually map.
In other words, if the target device does not support a portable USB memory device, you cannot
map the local device as a virtual media drive on the target device.
You (or the user group to which you belong) must have permission to establish virtual media
sessions or reserved virtual media sessions to the target device.
A 2x1x16 SERVIS IP-KVM or 2x1x32 SERVIS IP-KVM will support up to three concurrent
virtual media sessions. An 8x1x32 SERVIS IP-KVM will support up to eight concurrent virtual
media sessions. Only one virtual media session can be active to a target device at one time.
Sharing and preemption considerations
The KVM and virtual media sessions are separate; therefore, there are many options for sharing,
reserving or preempting sessions.
For example, the KVM and virtual media sessions can be locked together. In this mode, when a
KVM session is disconnected, so is the associated virtual media session. If the sessions are not
locked together, the KVM session can be closed but the virtual media session remains active.
After a target device has an active virtual media session without an associated active KVM session,
either the original user (User A) can reconnect or a different user (User B) can connect to that
channel. You can set an option in the Virtual Media window (Reserved) that lets only User A
access the associated target device with a KVM session.
If User B has access to that KVM session (the Reserved option is not enabled), User B could
control the media that is being used in the virtual media session. In some environments, this might
not be desirable.
Virtual media sessions
Virtual media window
Use the Virtual media window to manage the mapping and unmapping of virtual media. The
window displays all the physical drives on the client computer that can be mapped as virtual drives
(non-USB hard drives are not available for mapping). You can also add ISO and diskette image
files and then map them using the Virtual Media window.
After a target device is mapped, the Details View of the Virtual Media window displays
information about the amount of data transferred and the time elapsed since the target device was
mapped.
You can specify that the virtual media session is reserved. When a session is reserved, and the
associated KVM session is closed, another user cannot open a KVM session to that target device. If
a session is not reserved, another KVM session can be opened. Reserving the session can also be
used to make sure that a critical update is not interrupted by another user attempting to preempt the
KVM session or by inactivity time-outs on the KVM session.
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You can also reset the FW-DSM from the Virtual Media window. This action resets every form of
USB media on the target device, and should therefore be used with caution, and only when the
target device is not responding.
Virtual media session settings
Virtual media session settings include locking, mapped drives access mode and encryption level.
Table 7.2 lists and describes the virtual media session settings.
Table 7.2: Virtual Media Session Settings
Setting
Locked
Description
The Locked setting specifies whether a virtual media session is locked to the KVM session
on the target device. When locking is enabled (which is the default) and the KVM session is
closed, the virtual media session also closes. When locking is disabled and the KVM
session is closed, the virtual media session remains active.
Mapped
You can set the access mode for mapped drives to read-only. When the access mode is
drivesaccess read-only, you cannot write data to the mapped drive on the client computer. When the
mode
access mode is not set as read-only, you can read and write data from or to the mapped
drive. If the mapped drive is read-only by design (for example, certain CD drives, DVD
drives, or ISO images), the configured read-write access mode is ignored. Setting the read-
only mode can be helpful when a read-write drive such as a mass storage device or a USB
removable media is mapped, and you want to prevent the user from writing data to it.
Encryption
level
You can configure up to three encryption levels for virtual media sessions. Any combination
is valid. The choices are: DES, 3DES and 128-bit SSL. The highest level selected is used.
The default is no encryption (no encryption levels selected).
To open a virtual media session:
1. Open a Video Viewer session to the target device.
2. From the Video Viewer toolbar, select Tools - Virtual Media. The Virtual Media
window opens.
3. If you want to make this a reserved session, on the Virtual Media window click Details, then
select the Reserved checkbox.
To map a virtual media drive:
1. Open a virtual media session from the Video Viewer toolbar by selecting Tools - Virtual Media.
2. To map a physical drive as a virtual media drive, complete the following steps:
a. In the Virtual Media window, select the Mapped checkbox next to the drive or drives you
want to map.
b. To limit the mapped drive to read-only access, select the Read Only checkbox next to the
drive prior to mapping the drive. If the virtual media session settings were previously
configured so that all mapped drives must be read-only, this checkbox is already enabled
and cannot be changed.
85
Select the Read Only checkbox if the session settings enabled read and write access, but
you want to limit the access of a particular drive to read-only.
3. To add and map an ISO or diskette image as a virtual media drive, complete the following
steps:
a. In the Virtual Media window, click Add Image.
b. The Common File Chooser window opens, with the directory containing disk image files
(ending in .iso or .img) visible. Select an ISO or diskette image file and click Open.
c. The file header is checked to make sure it is correct. If it is, the Common File Chooser
window closes and the chosen image file opens in the Virtual Media window, where it can
be mapped by selecting the Mapped checkbox.
d. Repeat steps a through c for all ISO or diskette images you want to add. You can add any
number of image files (up to the limits imposed by memory), but you can only have one
virtual CD or virtual mass storage device mapped concurrently.
If you attempt to map too many drives (one CD and one mass storage device) or too many
drives of a particular type (more than one CD or mass storage device), a message is displayed.
If you still want to map a new drive, you must first unmap an existing mapped drive, then map
the new drive.
After a physical drive or image is mapped, it can be used on the target device.
To unmap a virtual media drive:
1. Eject the mapped drive from the target device.
2. Clear the mapped checkbox.
To display virtual media drive details:
1. In the Virtual Media window, click Details. The window expands to display the Details table.
Each row provided the following information about the virtual media drive:
•
•
•
•
Target Drive - Name used for the mapped drive, such as Virtual CD 1.
Mapped to - Identical to Drive information listed in the Client View Drive column.
Read Bytes and Write Bytes - Amount of data transferred since the mapping.
Duration - Elapsed time since the drive was mapped.
2. To close the Details view, click Details again.
Resetting USB media devices
NOTE: The USB reset feature resets every USB device on the target device, including the mouse and keyboard.
It should only be used when the target device is not responding.
1. In the Virtual Media window, click Details.
2. Click USB Reset.
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3. A warning message indicates the possible effects of the reset. Click Yes to confirm the reset or
No to cancel the reset.
4. To close the Details view, click Details again.
Closing a virtual media session
1. Click Exit or X to close the window.
2. If you have any mapped drives, a message indicates the drives will be unmapped. Click Yes to
confirm and close the window or click No to cancel the close.
If you attempt to disconnect an active KVM session that has an associated locked virtual media
session, a confirmation message indicates that any virtual media mappings will be lost.
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CHAPTER
Configuring LDAP
8
LDAP is a vendor-independent protocol standard used for accessing, querying and updating a
directory using TCP/IP. Based on the X.500 Directory Services model, LDAP is a global directory
structure that supports strong security features including authentication, privacy and integrity.
LDAP Authentication Configuration Parameters
If individual user accounts are stored on an LDAP-enabled directory service, such as Active
Directory, you can use the directory service to authenticate users.
The default values given for the LDAP search and query parameters are defined for use with Active
Directory.
The settings made in the Authentication subcategory of the Configure tab let you configure your
authentication configuration parameters. The software sends the FW Client Software user name,
password and other information to the SERVIS IP-KVM, which then determines whether the FW
Client Software user has permission to view or change configuration parameters for the SERVIS
IP-KVM in the OBWI.
NOTE: The LDAP default values should be used unless specified otherwise or Active Directory has been
reconfigured. Modifying the default values may cause LDAP authentication server communication errors.
LDAP parameters
Clicking the Authentication tab in the Appliance subcategory of the Configure tab displays the
parameters that define LDAP server connection information.
LDAP authentication priority
You can disable LDAP, or you can set the authentication priority by choosing whether local
authentication or LDAP authentication should happen first.
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To configure LDAP authentication priority parameters:
1. Select Configure - Appliance - Authentication - Authentication Settings.
2. Select either Use Local Authentication, Use LDAP Authentication, Use Local First or Use
LDAP First.
3. Click Save.
LDAP server parameters
The IP Address fields specify the host names or IP addresses of the primary and secondary LDAP
servers. The second LDAP server is optional.
The Port ID fields specify the User Datagram Protocol (UDP) port numbers used to communicate
with the LDAP servers. The default value is 389 for non-secure LDAP and 636 for secure LDAP.
The default Port ID is automatically entered by the software when an access type is specified.
NOTE: The Access Type radio buttons specify how a query is sent to each LDAP target device. You may choose
either LDAP or LDAPS. Choose LDAP to send all user names, passwords and other information as a non-secure
clear text between a SERVIS IP-KVM and LDAP server. Choose LDAPS for secure, encrypted communication
using a secure sockets layer (SSL).
To configure LDAP server parameters:
1. Select Appliance - Authentication - Server.
2. Identify the primary and secondary server addresses, port and access type in the appropriate
fields or radio buttons.
3. Click Save.
LDAP search parameters
Clicking the Search tab displays the parameters used when searching for LDAP directory service
users.
Use the Search DN field to define an administrator-level user that the SERVIS IP-KVM uses to log
into the directory service. Once the SERVIS IP-KVM is authenticated, the directory service grants
it access to the directory to perform the user authentication queries specified on the Query tab. The
default values are cn=Administrator, cn=Users, dc=yourDomainName and dc=com and may be
modified. For example, to define an administrator Distinguished Name (DN) for test.view.com,
type cn=Administrator, cn=Users, dc=test, dc=view and dc=com. This is a required field unless
the directory service has been configured to enable anonymous search, which is not the default.
Each Search DN value must be separated by a comma. The Search Password field is used to
authenticate the administrator or user specified in the Search DN field.
Use the Search Base field to define a starting point from which LDAP searches begin. The default
values are dc=yourDomainName, dc=com and may be modified. For example, to define a search
base for test.com, type dc=test, dc=com. Each Search Base value must be separated by a comma.
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The UID Mask field specifies the search criteria for User ID searches of LDAP target devices. The
format should be in the form <name-=<%1-. The default value is FW-DSM AccountName=%1,
which is correct for use with Active Directory. This field is required for LDAP searches.
To configure LDAP search parameters:
1. Select Appliance - Authentication - Search.
2. Enter the appropriate information in the Search DN, Search Password, Search Base and UID
Mask Fields.
3. Click Save.
LDAP query parameters
Clicking the Query Parameters tab displays the parameters used when performing user
authentication queries.
The SERVIS IP-KVM performs two different types of queries. Appliance query mode is used to
authenticate administrators attempting to access the SERVIS IP-KVM itself. Server query mode is
used to authenticate users attempting to access attached target devices.
Additionally, each type of query has three modes that utilize certain types of information to
determine whether a FW Client Software user has access to a SERVIS IP-KVM or to connected
target devices.
Configure the following settings in the Query tab:
•
The Appliance Query Mode determines whether a FW Client Software user has access to
the SERVIS IP-KVM.
•
The Server Query Mode determines whether a FW Client Software user has user access to
target devices connected to a SERVIS IP-KVM. The user does not have access to the SERVIS
IP-KVM.
•
•
The Group Container, Group Container Mask and Target Mask fields are only used for group
query modes and are required when performing a SERVIS IP-KVM or device query.
The Group Container field specifies the organizational unit (ou) created in Active Directory by
the administrator as the location for group objects. Group objects are Active Directory objects
that can contain users, computers, contacts and other groups. Group Container is used when
Query Mode is set to Group. Each group object is assigned members to associate with a
particular access level for member objects (people, KVM switches and target devices). The
access level associated with a group is configured by setting the value of an attribute in the
group object. For example, if the Notes property in the group object is used to implement the
access control attribute, the Access Control Attribute field in the Query tab should be set to
info. Setting the Notes property to KVM User Admin causes the members of that group to have
user administration access to the SERVIS IP-KVMs and target devices that are also members
of that FW-DSM group.
•
The Notes property is used to implement the access control attribute. The value of the Notes
property, available in group and user objects shown in Active Directory Users and Computers
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(ADUC), is stored internally in the directory, in the value of the info attribute. ADUC is a
Microsoft Management Console snap-in for configuring Active Directory. It is started by
selecting Start - Programs - Administrative Tools - Active Directory Users and Computers.
This tool is used to create, configure and delete objects such as users, computers and groups.
•
•
•
The Group Container Mask field defines the object type of the Group Container, which is
normally an organizational unit. The default value is “ou=%1”.
The Target Mask field defines a search filter for the target device. The default value is
“cn=%1”.
The Access Control Attribute field specifies the name of the attribute that is used when the
query modes are set to Attribute. The default value is info.
KVM switch and target device query modes
One of three modes can each be used for Appliance Query Mode and Server Query Mode:
•
Basic – A user name and password query for the FW Client Software user is made to the
directory service. If they are verified, the FW Client Software user is given administrator
access to the SERVIS IP-KVM and any attached target devices for Query Mode (Appliance),
or to any selected target device for Query Mode (Server).
•
•
Attribute – A user name, password and Access Control Attribute query for the SERVIS IP-
KVM user is made to the directory service. The Access Control Attribute is read from the user
object (the user account) in Active Directory.
If the value “Administrator” is found, the FW Client Software user is given SERVIS IP-KVM
administrator access to the SERVIS IP-KVM and any attached target devices for Query Mode
(Appliance), or to any selected target device for Query Mode (Server). If the value “Device
User” is found, the FW Client Software user is given User administrator access to the SERVIS
IP-KVM and attached target devices for Query Mode (appliance), or to any selected target
device for Query Mode (Server).
•
•
Access the ADUC by selecting Start - Programs - Administrative Tools - Active Directory
Users and Computers.
Use Query Mode (Appliance) to make a user name, password, and group query to the directory
service for a SERVIS IP-KVM and its attached target devices. If a group contains the user
name and SERVIS IP-KVM name, the FW Client Software user is given access to the SERVIS
IP-KVM or attached target devices, depending on the group contents.
•
•
Use Query Mode (Server) to make a user name, password, and group query to the directory
service for a selected target device connected to the SERVIS IP-KVM. If a group containing
the user name and target device ID is found, the FW Client Software user is given access to the
selected target device.
Groups can be nested to a maximum of 16 levels in depth. Use nesting to create groups within
other groups. For example, you may have a top-level group named Computers that contains a
member named R&D, which is a group. The R&D group may contain a member named
Domestic, which is a group, and so on.
91
To configure LDAP query parameters:
1. Select Appliance - Authentication - Query.
2. Select Basic, User Attribute or Group Attribute for the Appliance Query Mode and the Server
Query Mode.
3. Enter the appropriate information in the Group Container, Group Container Mask, Target Mask
and Access Control attribute fields.
4. Click Save.
NOTE: These options cannot be changed if the LDAP Priority is set to LDAP Disabled on the Overview screen.
Setting up Active Directory for performing queries
Before you can use any of the querying modes for units, you must first make changes to Active
Directory so that the selected querying mode can assign the applicable authorization level for the
FW Client Software user.
To set up group queries:
1. Log into Microsoft Windows with administrator privileges.
2. Open Active Directory software.
3. Create an organizational unit to be used as a group container.
4. Create an object in Active Directory with a name identical to the switching system name for
querying SERVIS IP-KVMs (specified in the Name field in the SNMP category of the
Configure tab), or identical to the attached target devices for querying servers (specified in the
Servers category). The name must match exactly and is case-sensitive.
5. The SERVIS IP-KVM names and server names used for group queries are stored in the
SERVIS IP-KVM. The SERVIS IP-KVM name and server names specified in the SNMP and
Servers categories must identically match the object names in Active Directory. Each SERVIS
IP-KVM name and target device name may be comprised of any combination of upper-case
and lower-case letters (a-z, A-Z), digits (0-9) and hyphens (-). You cannot use spaces and
periods (.) or create a name that consists entirely of digits.
6. Create one or more groups under the group container organizational unit.
7. Add the user names and server and SERVIS IP-KVM objects to the groups you created in Step
5.
8. Specify the value of any attribute being used to implement the access control attribute. For
example, if you are using info as the attribute in the Access Control Attribute field and using
the Notes property in the group object to implement the access control attribute, the value of
the Notes attribute in Active Directory may be set to one of the three available access levels
(Device User, Administrator, or Read-Only User) for the group object. The members of the
group may then access the SERVIS IP-KVMs and servers at the specified access level.
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93
APPENDICES
Appendices
Appendix A: Flash Upgrades
You can use the SERVIS IP-KVM flash upgrade feature to update the SERVIS IP-KVM with the
latest firmware available. This update can be performed using the FW Client Software, the OBWI
or a TFTP target device.
After the flash memory is reprogrammed with the upgrade, the SERVIS IP-KVM performs a soft
reset, which terminates all FW-DSM sessions. A target device experiencing an FW-DSM firmware
update might not be visible or might be listed as disconnected. The target device opens normally
when the flash update is completed. During an OSD initiated upgrade, the FW-DSM status
indicator in the OSD OSCAR Main window is yellow.
To upgrade the SERVIS IP-KVM firmware using the serial console:
1. Contact our technical support and get the latest flash firmware. Save the flash upgrade file to
the correct directory on the TFTP target device.
2. Connect a computer running terminal emulation software to the configuration port on the rear
panel of the SERVIS IP-KVM using a straight serial cable. The terminal should be set to 9600
bps, 8 bits, 1 stop bit, no parity and no flow control.
3. Turn on the SERVIS IP-KVM. After approximately one minute, press any key to access the
Console Main menu.
4. The Console Main menu opens. Select the Firmware Management option. The current version
of the firmware is opened on the Firmware Management menu.
5. Type 1 and press Enter to select FLASH Download.
6. Type the IP address of the TFTP target device and press Enter.
7. Type the name of the flash file and press Enter.
8. Confirm the TFTP download by typing a y or yes and pressing Enter.
9. The SERVIS IP-KVM will verify the file you downloaded is valid. Next, you are prompted to
confirm the upgrade. Type a y or yes and press Enter to confirm.
10. The SERVIS IP-KVM begins the flash upgrade process. On-screen indicators show the
upgrade progress. After the upload is complete, the SERVIS IP-KVM resets and upgrades the
internal subsystems.
11. After the upgrade is complete, a verification message is displayed.
Repairing damaged firmware
If the firmware is damaged after a firmware upgrade (for example, if the SERVIS IP-KVM is
turned off and turned on during the upgrade process), the SERVIS IP-KVM will remain in boot
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mode. In this mode, the Power LED at the rear panel flashes at about 1 Hz, and the SERVIS IP-
KVM attempts to restore the firmware over TFTP using the following default configuration:
•
•
•
TFTP client IP address 10.0.0.2
TFTP target device IP address 10.0.0.3
Upgrade file name equal to CMN-XXXX.fl, where XXXX is the 4-digit Compliance Model
Number (CMN) that is printed on the agency label of the SERVIS IP-KVM
To repair damaged firmware:
1. Connect the SERVIS IP-KVM to the TFTP target device (using a cross-over cable or hub),
which is set up with the default IP address (10.0.0.3).
2. Rename the upgrade file to the default file name (CMN-XXXX.fl).
The Power LED will flash at about 2 Hz when the SERVIS IP-KVM is downloading the upgrade
file, and it will flash at about 4 Hz when it is programming the downloaded file to flash. After it has
restored the firmware, the SERVIS IP-KVM reboots automatically and the Power LED is lit.
Updating Network Access Software
For optimal operation of the switching system, make sure that you have the latest version of FW
Client Software available from our technical support.
To update FW Client Software:
1. Contact our technical support and get the latest flash firmware.
2. Double-click on the installer. The installer determines if a previous version of the FW Client
software resides on the computer.
3. If no previous version has been detected and a window opens to confirm the upgrade, click
Continue.
- or -
If a previous version is detected and a window opens alerting you to another version of the
product, click Overwrite to confirm the upgrade.
- or -
Click Cancel to exit without upgrading the software.
4. Installation starts. The Program Files, Shortcuts, Environment Variables, and the Registry
Entries (for Microsoft Windows) are installed or overwritten with the new files and settings of
the current version.
Appendices
95
Appendix B: UTP Cabling
The performance of a switching system depends on high quality connections. Poor quality or
poorly installed or maintained cabling can diminish system performance. Consult with the local
code officials or cabling consultants prior to any installation.
UTP copper cabling
Switching systems utilize unshielded twisted pair (UTP) cabling. The SERVIS IP-KVM supports
three types of UTP cabling:
•
CAT5 UTP (4-pair) high performance cable consists of twisted pair conductors, used primarily
for data transmission. The twisting of the pairs gives this cable some immunity from the
infiltration of unwanted interference. CAT5 cable is generally used for networks running at
100 or 1000 Mbps.
•
•
CAT5E (enhanced) cable has the same characteristics as CAT5 cable but is manufactured to
higher standards.
CAT6 cable is manufactured to higher standards than CAT5E cable. CAT6 has higher
measured frequency ranges and significantly better performance requirements than CAT5E
cable at the FW-DSM frequencies.
Wiring standards
There are two supported wiring standards for 8-conductor (4-pair) RJ-45 terminated UTP cable:
EIA/TIA 568A and EA/TIA 568B. These standards apply to installations utilizing CAT5, CAT5E,
and CAT6 cable specifications. The switching system supports either of these wiring standards. See
Table B.1 for details.
Table B.1: UTP wiring standards
Pin
1
EIA/TIA 568A
white/green
green
EIA/TIA 568B
white/orange
orange
2
3
white/orange
blue
white/green
blue
4
5
white/blue
orange
white/blue
green
6
7
white/brown
brown
white/brown
brown
8
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Cabling installation, maintenance and safety tips
Review the following important safety considerations before installing or maintaining the cables:
•
Maintain the twists of the pairs all the way to the point of termination or leave no more that
one-half inch of cable untwisted. Do not remove more than one inch of jacket while
terminating the cable.
•
•
•
•
If bending the cable is necessary, make it gradual with no bend sharper than a one-inch radius.
Sharply bending the cable can permanently damage the interior of the cable.
Arrange the cables neatly with cable ties, using low to moderate pressure. Do not over
tighten ties.
Where necessary, cross connect the cables using rated punch blocks, patch panels, and
components. Do not splice or bridge cables at any point.
Keep the CAT5 cable as far away as possible from potential sources of electromagnetic
interference (EMI), such as electrical cables, transformers and light fixtures. Do not tie cables
to electrical conduits or lay cables on electrical fixtures.
•
•
Always test every installed segment with a cable tester. Toning alone is not an
acceptable test.
Always install jacks to prevent dust and other contaminants from settling on the contacts. The
contacts of the jack should face up on the flush mounted plates, or left, right, or down on
surface mount boxes.
•
•
Always leave extra slack in the cables, neatly coiled in the ceiling or nearest concealed
location. Leave at least five feet at the work outlet side and 10 feet at the patch panel side.
Choose either EIA/TIA 568A or EA/TIA 568B wiring standard before beginning. Wire all
jacks and patch panels for the FW-DSM wiring scheme. Do not mix EIA/TIA 568A and EA/
TIA 568B wiring in the FW-DSM installation.
•
Always follow all local and national fire and building codes. Be sure to firestop all cables that
penetrate a firewall. Use plenum rated cable where it is required.
Appendices
97
Appendix C: Keyboard and Mouse Shortcuts
This appendix lists the keyboard and mouse shortcuts that can be used in the Explorer.
Table C.1: Divider Pane Keyboard and Mouse Shortcuts
Operation
F6
Description
Navigates between the split-screens and gives focus to the last
element that had focus.
F8
Gives focus to the divider.
Left or Up Arrow
Right or Down Arrow
Moves the divider left if the divider has the focus.
Moves the divider right if the divider has the focus.
Gives the right pane of the split-screen all of the area (left pane
is hidden) if the divider has the focus.
Home
Gives the left pane of the split-screen all of the area (right pane
is hidden) if the divider has the focus.
End
Click + Mouse Drag
Moves the divider left or right.
Table C.2: Tree View Control Keyboard and Mouse Shortcuts
Operation
Description
Deselects the current focus point and selects the node the
mouse pointer is over.
Mouse Single-click
Toggles between the expand and collapse state of an
expandable node (a node with sublevels). Does nothing on a
leaf node (a node with no sublevels).
Enter
Deselects the current focus point and selects the next node
above the current focus point.
Up Arrow
Deselects the current focus point and selects the next node
below the current focus point.
Down Arrow
Spacebar
Alternately selects and deselects the node that currently has the
focus.
Alternately collapses and expands the node that has focus. Only
applies to nodes that have sublevels. Does nothing if a node
has no sublevels.
Enter
Home
Deselects the current focus point and selects the root node.
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Table C.2: Tree View Control Keyboard and Mouse Shortcuts (Continued)
Operation
Description
Deselects the current focus point and selects the last node
visible in the tree.
End
Table C.3: Unit List Keyboard and Mouse Operations
Operation
Description
Enter or Return
Up Arrow
Starts the default action for the selected unit.
Deselects current focus point and moves it up one row.
Deselects current focus point and moves it down one row.
Down Arrow
Deselects current focus point and scrolls up one page, then
selects the first item on the page.
Page Up
Page Down
Delete
Deselects current focus point and scrolls down one page, then
selects the last item on the page.
Performs the Delete function. For the FW-DSM, works as the
Edit - Delete menu function.
Ctrl + Home
Moves the focus and the selection to the first row in the table.
Moves the focus and the selection to the last row in the table.
Extends focus point up one row.
Ctrl + End
Shift + Up Arrow
Shift + Down Arrow
Shift + Page Up
Shift + Page Down
Extends focus point down one row.
Extends focus point up one page.
Extends focus point down one page.
Deselects any current focus point and selects the range of rows
between the current focus point and the row the mouse pointer
is over when the mouse is clicked.
Shift + Mouse Click
Toggles the selection state of the row the mouse pointer is over
without affecting the selection state of any other row.
Ctrl + Mouse Click
Mouse Double-click
Starts the default action for the selected unit.
Appendices
99
Appendix D: Sun Advanced Key Emulation
Certain keys on a standard Type 5 (US) Sun keyboard may be emulated by key press sequences on
a PS/2 keyboard. To enable Advanced Sun Key Emulation mode and use the keys, press and hold
Ctrl+Shift+Alt and then press the Scroll Lock key. The Scroll Lock LED blinks. Use the indicated
key in the following table as you would use the advanced keys on a Sun keyboard.
Table D.1: Sun Key Emulation
Sun Key (US)
PS/2 Key Combination
Compose
Application (*)
Compose
keypad *
Power
F11
Open
F7
Help
Num Lock
Props
F3
Front
F5
Stop
F1
Again
F2
Undo
F4
Cut
F10
Copy
F6
Paste
F8
Find
F9
Mute
keypad /
keypad +
keypad -
F12
Vol +
Vol -
Command (left) (**)
Command (left) (**)
Command (right) (**)
(*) Windows 95 104-key keyboard
Win (GUI) left (*)
Win (GUI) right (*)
(**) The Command key is the Sun Meta (diamond key)
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For example: For Stop + A, press and hold Ctrl+Shift+Alt and press Scroll Lock, then F1+A.
These key combinations will work with the USB FW-DSM adaptor (if your Sun system comes with
a USB port) as well as the Sun FW-DSM. With the exception of F12, these key combinations are
not recognized by Microsoft Windows. Using F12 performs a Microsoft Windows key press.
Appendices
101
Appendix E: Ports Used by the Software
Table E.1 lists the port numbers that the software uses to communicate with certain SERVIS IP-
KVMs. This information can be used to configure firewalls to let FW Client Software operate in
the networks.
Table E.1: Ports Used by the FW Client Software
Port Number KVM switch
Type
Purpose
3211
3211
2068
2068
2068
2x1x16
2x1x32
8x1x32
TCP
Proprietary management protocol
2x1x16
2x1x32
8x1x32
UDP
Proprietary installation and discovery protocol
Encrypted keyboard and mouse data
Digitized video data
2x1x16
2x1x32
8x1x32
TCP
2x1x16
2x1x32
8x1x32
TCP
2x1x16
2x1x32
8x1x32
TCP
Virtual media
2x1x16
2x1x32
8x1x32
HTTP
HTTPS
Discovers appliance information and launches browser
actions, the Video Viewer and Configuration
80
443
2x1x16
2x1x32
8x1x32
Discovers appliance information and launches browser
actions, the Video Viewer and Configuration
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Appendix F: Product Specification
Table F.1: FW-D1008NP SERVIS IP-KVM Product Specifications
Server Ports
Number
8
Type
PS/2, Sun, USB and Serial
8-pin modular (RJ45)
Separate horizontal and vertical
DDC2B
Connectors
Sync Types
Plug and Play
640 x 480 @ 60 Hz
800 x 600 @ 75 Hz
960 x 700 @ 75 Hz
1024 x 768 @ 75 Hz
1280 x 1024 @ 75 Hz
Video Resolution
Supported Cabling
Dimensions
4-pair UTP CAT 5, CAT5E or CAT 6, 50 meters maximum length
Form Factor
1-U rack mountable
1.72 x 17.00 x 8.08 in
(4.45 x 43.18 x 20.5 cm)
Height x Width x Depth
Weight (without cables)
SETUP Port
Number
5.3 lbs (2.4 kg)
1
Type
RS-232 serial
DB9 male
Connector
Network Connection
Number
1
Type
Ethernet 10/100/1000BASE-T/TX
8-pin modular (RJ45)
Connectors
Local Port
Number
1
Appendices
103
Table F.1: FW-D1008NP SERVIS IP-KVM Product Specifications (Continued)
Type
PS/2, USB and VGA
USB Device Port
Number
5
Type
USB 2.0
MODEM Port
Number
1
Type
RS-232 serial
DB9 male
Connectors
Serial Power Control (PDU) Port
Number
2
Type
RS-232 serial
Connector
8-pin modular (RJ45)
Power Supply
Type
Internal
Power
9.8 W
Heat Dissipation
AC-input Range
AC Frequency
AC-input Current Rating
AC-input Power
AC-input Cable
33.4 BTU/hr
100 - 240 VAC
50 - 60 Hz autosensing
0.5 A
25 W maximum
18 AWG three-wire cable, with a three-lead IEC-320
Ambient Atmospheric Condition Ratings
32 to 104 degrees Fahrenheit (0 to 40 degrees Celsius) operating;
-4 to 158 degrees Fahrenheit (-20 to 70 degrees Celsius) nonoperating
Temperature
Humidity
10% - 95% noncondensing
Safety and EMC
Approvals and Markings
UL, FCC, cUL, ICES-003, CE, C-Tick, VCCI, MIC
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Table F.2: FW-D2016NP and FW-D4016NP SERVIS IP-KVM Product Specifications
Target Device Ports
Number
16
Connectors
Sync Types
RJ45
Separate horizontal and vertical
Supported Cabling 4-pair UTP CAT5, CAT5E or CAT6, 45 meters maximum length
640 x 480 @ 60 Hz
Video Resolution
1280 x 1024 @ 75 Hz (Remote Port Maximum using a USB VM FW-DSM)
SETUP Port
Number
1
Type
Connector
Network Connection
Number
Serial RS-232
DB9 male
1
Type
Ethernet 10/100/1000BASE-T/TX
RJ45
Connector
Local Port
Number
1
Type
USB, PS/2, and VGA
Connectors
USB Device Port
Number
PS/2 miniDIN, 15 pin D, USB Type A
5
Type
USB 2.0
MODEM Port
Number
1
Type
RS-232 serial
DB9 male
Connectors
Serial Power Control (PDU) Port
Number
1
Appendices
105
Table F.2: FW-D2016NP and FW-D4016NP SERVIS IP-KVM Product Specifications (Continued)
Type
RS-232 serial
Connector
8-pin modular (RJ45)
Dimensions
Height x Width x
Depth
1.72 x 17 x 10.98 in; 1-U form factor
(4.37 x 43.18 x 27.98 cm)
Weight
7.3 lb (3.31 kg) without cables
Heat Dissipation
Airflow
105 BTU/hr
8 cfm
Power
30 W
consumption
AC-input power
40 W maximum
AC-input voltage
rate
100 to 240 V AC autosensing
AC-input current
rating
0.5 A RMS maximum
AC-input cable
AC frequency
18 AWG three-wire cable, with a three-lead IEC-320
50 to 60 Hz autosensing
Ambient atmospheric condition ratings
Temperature
0o to 50o Celsius (32o to 122o Farenheit) operating
-40o to 70o Celsius (-40o to 158o Farenheit) nonoperating
Humidity
20 to 80% noncondensing operating
5 to 95% noncondensing nonoperating
Safety and EMC approvals and markings
UL, FCC, cUL, ICES-003, CE, C-Tick, VCCI, MIC
User Consoles
Type
PC running Microsoft Windows NT, 2000 or XP OS and Network Access Software.
Minimum
300MHz Pentium III,
Configuration
64 MB RAM, 100BaseT NIC, XGA Video
Recommended
Configuration
450 MHz Pentium III,
128 MB RAM, 100BaseT NIC, SXGA Video
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Table F.3: FW-D2032NP and FW-D8032NP SERVIS IP-KVM Product Specifications
Target Device Ports
Number
32
Connectors
Sync Types
RJ45
Separate horizontal and vertical
Supported Cabling 4-pair UTP CAT5, CAT5E or CAT6, 45 meters maximum length
Video Resolution
640 x 480 @ 60 Hz
1280 x 1024 @ 75 Hz (Remote Port Maximum using a USB VM FW-DSM)
SETUP Port
Number
Type
1
Serial RS-232
Connector
Network Connection
Number
8-pin modular (RJ45)
2
Type
"Ethernet 10/100/1000BASE-T/TX"
RJ45
Connector
Local Port
Number
1
Type
USB, PS/2, and VGA
Connectors
USB Device Port
Number
PS/2 miniDIN, 15 pin D, USB Type A
5
Type
USB 2.0
MODEM Port
Number
1
Type
RS-232 serial
Connectors
8-pin modular (RJ45)
Serial Power Control (PDU) Port
Number
2
Appendices
107
Table F.3: FW-D2032NP and FW-D8032NP SERVIS IP-KVM Product Specifications (Continued)
Type
RS-232 serial
Connector
8-pin modular (RJ45)
Dimensions
Height x Width x
Depth
1.72 x 17 x 14.08 in; 1-U form factor
(4.37 x 43.18 x 35.75 cm)
Weight
10 lb (4.5 kg) without cables
Heat Dissipation
Airflow
105 BTU/hr
8 cfm
Power
30 W
consumption
AC-input power
40 W maximum
AC-input voltage
rate
100 to 240 V AC autosensing
AC-input current
rating
1.25 A RMS maximum
AC-input cable
AC frequency
18 AWG three-wire cable, with a three-lead IEC-320
50 to 60 Hz autosensing
Ambient atmospheric condition ratings
Temperature
0o to 50o Celsius (32o to 122o Farenheit) operating
-40o to 70o Celsius (-40o to 158o Farenheit) nonoperating
Humidity
20 to 80% noncondensing operating
5 to 95% noncondensing nonoperating
Safety and EMC approvals and markings
UL, FCC, cUL, ICES-003, CE, C-Tick, VCCI, MIC
User Consoles
Type
PC running Microsoft Windows NT, 2000 or XP OS and Network Access Software.
Minimum
300MHz Pentium III,
Configuration
64 MB RAM, 100BaseT NIC, XGA Video
Recommended
Configuration
450 MHz Pentium III,
128 MB RAM, 100BaseT NIC, SXGA Video
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Appendix G: Getting Help and Technical Assistance
Before you call
Before you call, take these steps to try to solve the problem:
•
•
•
Check all cables to make sure they are connected.
Check the power switches to make sure the system and any optional devices are turned on.
Use the troubleshooting information in your system documentation and use the diagnostic
tools that came with your system. Information about diagnostic tools is in the Hardware
Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide
on the SERVIS IP-KVM Documentation CD that comes with your system.
Using the documentation
Information about your SERVIS IP-KVM software is available in the documentation that comes
with the product. That documentation can include printed documents, online documents, readme
files and help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs.
Appendices
109
Appendix H: Notices
Trademarks
Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries,
or both.
Microsoft, Windows, Internet Explorer and Windows NT are trademarks of Microsoft Corporation
in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the
United States, other countries, or both.
Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States, other countries, or
both.
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Red Hat, the Red Hat “Shadow Man” logo, and all Red Hat-based trademarks and logos are
trademarks or registered trademarks of Red Hat, Inc., in the United States and other countries.
Other company, product, or service names may be trademarks or service marks of others.
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