EPSON DS 790WN User Manual

Setting a Password and Locking the Control Panel

Setting Up Epson Connect Services

Product Parts Locations

Using Power Saving Settings

Control Panel Buttons and Lights

Using the Control Panel

See these sections to learn about the control panel and select control panel settings.

LCD Screen

Status Icon Information

Navigating the LCD Screen

Customizing the Home Screen

Viewing Animations

Parent topic: Product Basics

Control Panel Buttons and Lights

power button and the power light

LCD screen

Parent topic: Using the Control Panel

LCD Screen

Displays various status information; select an icon to check its status or adjust its settings

Menu options

Displays the presets list; load your presets and register new presets

Select a tab to view different options and settings

Setting options

Select to perform an action

Parent topic: Using the Control Panel

Status Icon Information

Your product displays status icons on the LCD screen for certain product status conditions.

Icons

Description

Displays the home screen.

Returns to the home screen.

Displays the network connection status; select the icon to set up or change your network

connection.

•

The product is not connected to a wired (Ethernet) network.

The product is connected to a wired (Ethernet) network.

The product is not connected to a wireless network.

The product is searching for an SSID or experiencing a wireless network connection

issue.

•

The product is connected to a wireless network; the number of bars indicates the

connection's signal strength.

•

Wi-Fi Direct is not enabled.

Wi-Fi Direct is enabled.

The DFDS Function (Double Feed Detection Skip Function) is enabled or disabled. Select

the icon to change the setting.

This function skips double feed detection once and continues scanning. Enable DFDS

Function to scan originals (plastic cards or envelopes) that are detected as double feeds.

Icons

Description

The Slow function is enabled or disabled. Select the icon to change the setting.

This function slows down the scanning speed. Enable this function to scan originals (such

as thin paper) that are likely to jam.

Indicates that the user restriction feature is enabled. You need to select a user name and

then enter a password. Contact your administrator for login information. When enabled, a

user with access permission has logged in. Select the icon to logout.

Displays the previous screen.

Indicates that the settings have been changed from the user default or the factory default.

Displays additional information or instructions; select the icon to display the information.

There is a problem with the indicated setting; select the icon for information on resolving

the problem.

May appear when the authentication function is enabled. You can change the password or

the ID number of your authenticated account.

Parent topic: Using the Control Panel

Related concepts

Authentication Scanning

Navigating the LCD Screen

Follow these guidelines to navigate and use the menus on the LCD screen.

Tap or press the screen to select an item or icon

Flick the screen to scroll swiftly

Slide your finger across the screen to move items

To change a setting, tap anywhere on the setting.

To enter a value in a field, tap the field to display the on-screen keyboard.

Parent topic: Using the Control Panel

Entering Characters on the LCD Screen

Follow these guidelines to enter characters for passwords and other settings.

On-screen keyboard

Displays the character count

Moves the cursor left or right

Switches between uppercase and lowercase characters

Switches between characters and numbers or symbols

Switches the character type

Displays a list of common domain names to choose from

Enters a space

Select when you are finished

Deletes the previous character

Parent topic: Using the Control Panel

Viewing Animations

You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a

problem.

1. Select Help on the home screen.

2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on

common procedures.

3. Select a topic from the list of available topics and follow the on-screen instructions.

While viewing the topics, you may see screens like this:

Displays the current step number and the total number of steps

Select the left arrow to view the previous step

Indicates your overall progress through the animation

Select the right arrow to view the next step

Parent topic: Using the Control Panel

Adjusting the Screen Brightness

You can adjust the brightness of the LCD screen.

1. Select the home icon, if necessary.

2. Select Settings > Basic Settings.

3. Select LCD Brightness.

4. Select the – or + icon to decrease or increase the brightness.

5. Select OK to exit.

6. Select the return home icon to return to the home screen.

Parent topic: Product Basics

Adjusting Control Panel Sounds

You can adjust the sound level heard when you press buttons on the control panel.

1. Select the home icon, if necessary.

2. Select Settings > Basic Settings.

3. Select Sounds.

4. Do one of the following:

• To mute all control panel sounds, turn the Button Press setting off.

• To adjust the sound level for scanner errors, select Error Tone and tap the icons to select the

desired level.

5. Select OK to exit.

6. Select the return home icon to return to the home screen.

Parent topic: Product Basics

Changing LCD Screen Language

You can change the language used on the LCD screen.

1. Select the home icon, if necessary.

2. Select Settings > Basic Settings.

3. Scroll down and select Language.

4. Select a language.

5. Select the return home icon to return to the home screen.

Parent topic: Product Basics

Selecting the Date and Time

Select the current date, time, and daylight saving phase in your area, and choose your preferred date

and time format.

1. Select the

home icon, if necessary.

2. Select Settings > Basic Settings.

3. Select Date/Time Settings.

4. Select Daylight Saving Time.

5. Select the setting that applies to your area:

• Off: it is winter or your region does not use Daylight Saving Time (DST)

• Summer: it is spring or summer and your region uses Daylight Saving Time (DST)

Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the

season. When you change from Off to Summer, your product automatically sets its clock ahead one

hour. When you change from Summer to Off, it sets its clock back one hour.

6. Select Date/Time.

7. Select the date format you want to use.

8. Use the numeric keypad to enter the current date, then select OK.

9. Select the time format you want to use.

10. Use the numeric keypad to enter the current time, then select OK.

11. Select Time Difference.

12. Use the + and - buttons to enter the time difference between your time zone and UTC (Coordinated

Universal Time), then select OK.

13. Select the return home icon to return to the home screen.

Parent topic: Product Basics

Changing the Keyboard Layout

You can change the layout of the keyboard on the control panel.

1. Select the

home icon, if necessary.

2. Select Settings > Basic Settings.

3. Select Keyboard.

4. Select the layout you want to use.

5. Select the return home icon to return to the home screen.

Parent topic: Product Basics

Adjusting the Operation Time Out Setting

The Operation Time Out setting causes the LCD screen to return to the home screen after a few minutes

of inactivity. This feature is enabled by default, but you can turn it off.

1. Select the

home icon, if necessary.

2. Select Settings > Basic Settings.

3. Scroll down and select Operation Time Out.

4. Tap the setting to toggle it On or Off (On is the default).

5. If you want to increase or decrease the number of minutes, select Time and tap the + and – icons to

set the desired number.

6. Select OK to exit.

7. Select the return home icon to return to the home screen.

Parent topic: Product Basics

Preventing PC Connection via USB

You can disable access to your product from a USB-connected computer. This restricts non-network

access to the product.

1. Select the

home icon, if necessary.

2. Select Settings > Basic Settings.

3. Scroll down and select PC Connection via USB.

4. Select Disable.

5. Select Yes to restart the product.

Parent topic: Product Basics

Setting Direct Power On

You can turn on the product directly when the product is connected to the power source, without

pressing the power button.

Note: This setting can be locked by an administrator. If you cannot access or change this setting,

contact your administrator for assistance.

1. Select the

home icon, if necessary.

2. Select Settings > Basic Settings.

3. Scroll down and select Direct Power On.

4. Select On.

5. Select the return home icon to return to the home screen.

Parent topic: Product Basics

Customizing the Control Panel Display

You can register up to 48 frequently used scanning settings as Presets and add the icon of the

registered preset to the home screen. See these sections to learn about how to customize the control

panel display.

Registering Presets

Parent topic: Product Basics

Registering Presets

You can register up to 48 frequently used scanning settings as presets.

Note: This setting can be locked by an administrator. If you cannot access or change this setting,

contact your administrator for assistance. To register presets using Web Config, select Presets on the

Scan tab and follow the instructions on the screen.

1. Select the

home icon, if necessary.

2. Select Presets.

3. Select a + icon.

4. Select the scanning option you want to register as a preset.

Note: For some scanning options, it is best to configure the destination information (such as email

contacts or network folders) before registering the preset. You can still configure the destination

information while registering the preset, but if it is configured beforehand, you can simply make your

selections from the existing list.

Note: For the Scan to Computer option, select the computer on which Document Capture Pro is

installed, and then select a registered job. This option is available only for a computer connected

over a network.

5. Tap the

6. Enter the following settings:

• Name: Enter a name for the preset.

• Set Icon: Select an icon and background color for the preset.

• Quick Send Setting: Select On to start scanning immediately when the preset is selected.

Note: If you are using Document Capture Pro Server, the Quick Send preset takes priority over

other software settings.

• Contents: Change scan settings as necessary.

7. Select OK to save the preset settings.

8. Select the return home icon to return to the home screen.

Parent topic: Customizing the Control Panel Display

Related tasks

Changing the Sleep Timer Settings

Customizing the Home Screen

You can use the Edit Home option to customize the layout and appearance of the home screen and add

icons to the presets.

Note: This setting can be locked by an administrator. If you cannot access or change this setting,

contact your administrator for assistance.

1. Select the

home icon, if necessary.

2. Select Settings > Edit Home.

3. Choose from the following:

• Select Layout to change the layout of the home screen.

Select Line to display the icons in a horizontal line across the home screen.

Select Matrix to display the icons in a matrix on the home screen.

• Select Add Icon and choose Function to display icons for the default scanner functions, or

Presets to select a preset icon to display on the home screen.

• Select Remove Icon and select the preset you want to remove from the home screen.

• Select Move Icon to reorder presets on the home screen. Select the icon you want to move, and

then select the icon that is occupying the space you want to move the new icon to. The icons

switch positions.

4. When you are finished customizing the home screen, select the return home icon to return to the

home screen and view your changes.

Parent topic: Customizing the Control Panel Display

Changing Regular Cleaning Alert Settings

You can set an alert to appear to remind you to perform regular cleaning after a certain number of scans.

Note: This setting can be locked by an administrator. If you cannot access or change this setting,

contact your administrator for assistance.

1. Select the

home icon, if necessary.

2. Select Settings > Regular Cleaning Alert Settings.

3. Do the following:

• Set the Warning Alert Setting to On to receive a notification when it is time to clean inside the

scanner.

• On the Count Alert Setting screen, use the + and – icons to change the number of scans before

the notification appears.

4. Select OK to exit.

5. Select the return home icon to return to the home screen.

Parent topic: Product Basics

Changing Roller Replacement Alert Settings

You can set an alert to appear to remind you to replace the roller after a certain number of scans.

Note: This setting can be locked by an administrator. If you cannot access or change this setting,

contact your administrator for assistance.

1. Select the

home icon, if necessary.

2. Select Settings > Roller Replacement Alert Setting.

3. Select Count Alert Setting.

4. Use the + and – icons to change the number of scans (1,000 to 200,000) before the notification

appears.

5. Select OK to exit.

6. Select the return home icon to return to the home screen.

Parent topic: Product Basics

Setting a Password and Locking the Control Panel

You can set an administrator password to lock the following settings and prevent them from being

changed:

Note: You should set an administrator password and keep it in a safe place. You must know the

administrator password in order to change or delete it. If you forget the password or inadvertently set it,

the product will need to be sent to Epson for service.

• Scanner Settings

• Edit Home

• User Settings

• Network Settings

• Web Service Settings

• Contacts Manager

• System Administration

• Roller Replacement Alert Setting

• Regular Cleaning Alert Settings

• Reset the Number of Scans

• Change Settings

You can change the password using the product control panel.

Note: You can also change the password using Web Config or EpsonNet Config. See the online

Administrator's Guide for more information.

1. Select the

home icon, if necessary.

2. Select Settings.

3. Select System Administration.

4. Select Admin Settings.

5. Select Admin Password > Change.

6. Enter your current password.

Note: The default password is the product's serial number. To locate the serial number, check the

label attached to the back of your product.

7. Enter a new password.

8. Enter the new password again to confirm it.

Note: Keep a copy of your password in a safe place.

9. Select Lock Setting > On to enable access restriction.

When the control panel is locked, you must enter the password to access any of the locked settings. You

can reset the administrator password by selecting Reset on the Admin Password screen. To disable

access restriction, select Settings > System Administration > Admin Settings > Lock Setting > Off.

Parent topic: Product Basics

Setting Up Epson Connect Services

If you did not activate your product's email address for use with Epson Connect when you set up your

product, you can activate it using the product control panel.

1. Select the

home icon, if necessary.

2. Select Settings.

3. Select Web Service Settings.

4. Select Epson Connect Services.

5. Select Registration.

6. Follow the instructions on the screen to activate your product's email address.

Parent topic: Product Basics

Product Parts Locations

See these sections to identify the parts on your product.

Product Parts

Parent topic: Product Basics

Product Parts

Control panel

Edge guides

Input tray

Input tray extension

ADF (Automatic Document Feeder)

Output tray

Output tray extensions

Stopper

Kensington security slot

USB 3.0 port (Type B for computer)

External USB port (Type A for external USB device or IC card reader*)

Ethernet (LAN) port

Power inlet

* IC card reader is available only for authentication scanning using Document Capture Pro Server

edition.

Scanner cover

Pickup rollers

Separation rollers

AC adapter

Power cord

USB 3.0 cable

Parent topic: Product Parts Locations

User Replaceable Epson Product Parts

U.S. and Canada: You can purchase optional accessories and replacement parts at epson.com (U.S.

sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized

reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in

Canada.

Latin America: You can purchase optional accessories and replacement parts from an Epson

authorized reseller. To find the nearest reseller, go to latin.epson.com. Or you can contact your nearest

sales office as described in "Where to Get Help".

Note: Availability of accessories varies by country.

Part

Part number

B12B819051

B12B819671

B12B819711

B12B819291

B12B819691

Carrier sheet (5)

Roller assembly kit

Roller assembly kit 2

Cleaning kit

Paper alignment plate

Parent topic: Product Basics

Using Power Saving Settings

Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period

of time. You can make the time period shorter to save energy and resources.

Changing the Power Off Timer Settings

Parent topic: Product Basics

Changing the Sleep Timer Settings

You can adjust the time period before your product enters sleep mode and turns off the LCD screen.

1. Select the home icon, if necessary.

2. Select Settings > Basic Settings.

3. Select Sleep Timer.

4. Select the + and – icons to increase or decrease the number of minutes.

Note: You can also press the minutes field and use the displayed numeric keypad to enter the

number of minutes.

5. Select OK to exit.

6. Select the return home icon to return to the home screen.

Parent topic: Using Power Saving Settings

Changing the Power Off Timer Settings

You can have the product turn off automatically if it is not used for a specified period of time.

1. Select the home icon, if necessary.

2. Select Settings > Basic Settings.

3. Select Power Off Timer.

4. Select a time period between 30minutes and 12h (12 hours).

5. Select the return home icon to return to the home screen.

Parent topic: Using Power Saving Settings

Using the Epson Smart Panel Mobile App

Use this free Apple and Android app to scan with networked Epson products.

Note: Epson Smart Panel does not support scanning with a carrier sheet or scanning for originals that

are 15.5 inches (393.8 mm) or longer.

1. Connect your product to your wireless network. See the link below.

2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or latin.epson.com/connect

(Caribbean) to learn more about Epson Smart Panel and check the compatibility of your mobile

device.

3. Download Epson Smart Panel from the Apple App Store or Google Play.

4. Connect your mobile device to the same wireless network as your product.

5. Open Epson Smart Panel and select your Epson product, if necessary.

Now you are ready to scan with your mobile device and your Epson product.

Parent topic: Product Basics

Related tasks

Loading Originals in the Input Tray

Loading Originals

Follow the instructions here to load your originals into the product.

Loading Plastic and Laminated Cards in the Input Tray

Loading Special Originals

Loading Originals in the Input Tray

You can load originals that meet the document specifications in the input tray.

Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This

may wrinkle or damage the original. Load these originals using an optional carrier sheet.

Note: Photos scanned using a document scanner may not have the same color depth as the original.

Use a flatbed photo scanner to achieve the best color reproduction of photos.

The steps below describe loading originals of the same size. To load originals of multiple sizes at once,

see the link at the end of these steps.

1. Pull up the input tray extension.

2. Pull out the output tray and its extension, and open the stopper.

Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input

or output tray extensions and do not open the stopper.

3. Slide the input tray edge guides all the way out.

4. If you are loading a multi-page original, fan your stack of originals.

Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a

time.

5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an

angle as shown.

6. Do one of the following to load originals:

• Load standard originals into the input tray printed side down and top edge first, and guide them in

until they meet resistance.

• If you are loading paper business cards, load up to 30 cards (printed side down and long edge

first) into the input tray horizontally, and slide them in until they meet resistance.

• If you are loading hole-punched originals, load them with the holes facing down or to the side as

shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.

7. Slide the edge guides against the edges of the original.

Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as

it enters into and ejects from the product as shown and use the following resolutions:

• 15.5 to 53 inches (393.8 to 1346.2 mm): 600 dpi or less

• 53 to 215 inches (1346.2 to 5461 mm): 300 dpi or less

• 215 to 240 inches (5461 to 6096 mm): 200 dpi or less

8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the

ejected originals.

Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and

allow the originals to eject freely onto the surface below the product. If the scanned images are

affected by the originals ejecting below the product, try placing the product on the edge of a table

where the ejected originals can drop freely.

If scanning thin or wrinkled paper causes frequent paper jams or double feeds, slow down the feeding

speed by selecting Settings > Scanner Settings > Slow > On on the LCD screen.

If your scanned original contains staples, a paper feed error is detected and the Paper Protection feature

stops the scanning process automatically to reduce damage to the original. Remove the original from the

product, remove the staples, and try scanning again. If a paper jam still occurs, change the Paper

Protection detection level by selecting Settings > Scanner Settings > Paper Protection on the LCD

screen and selecting the desired level.

Note: The Paper Protection feature does not prevent all documents from being damaged. Paper feed

errors may not be detected depending on the paper feeding conditions.

Loading Multiple Sizes of Originals in the Input Tray

Parent topic: Loading Originals

Related references

Related topics

Loading Multiple Sizes of Originals in the Input Tray

You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just

make sure they meet the original document specifications.

Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray. This

may wrinkle or damage the original. Load these originals using an optional carrier sheet.

Note: Photos scanned using a document scanner may not have the same color depth as the original.

Use a flatbed photo scanner to achieve the best color reproduction of photos.

1. Pull up the input tray extension.

2. Pull out the output tray and its extension, and open the stopper.

Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input

or output tray extensions and do not open the stopper.

3. Slide the input tray edge guides all the way out.

4. Load the originals in the center of the input tray in descending order of paper size with the widest at

the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the

printed sides are facedown and the top edges are slightly angled in the input tray.

5. Slide the edge guides against the edges of the widest original.

6. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the

ejected originals.

Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and

allow the originals to eject freely onto the surface below the product. If the scanned images are

affected by the originals ejecting below the product, try placing the product on the edge of a table

where the ejected originals can drop freely.

If scanning thin or wrinkled paper causes frequent paper jams or double feeds, slow down the feeding

speed by selecting Settings > Scanner Settings > Slow > On on the LCD screen.

If your scanned original contains staples, a paper feed error is detected and the Paper Protection feature

stops the scanning process automatically to reduce damage to the original. Remove the original from the

product, remove the staples, and try scanning again. If a paper jam still occurs, change the Paper

Protection detection level by selecting Settings > Scanner Settings > Paper Protection on the LCD

screen and selecting the desired level.

Note: The Paper Protection feature does not prevent all documents from being damaged. Paper feed

errors may not be detected depending on the paper feeding conditions.

You can also scan originals of multiple sizes by loading them one by one using the Automatic Feeding

Mode setting in Epson Scan 2.

Parent topic: Loading Originals in the Input Tray

Related topics

Original Document Specifications

You can load original documents that meet these specifications in your product.

Paper type

Plain paper

Fine paper

Paper size

Paper weight

Loading capacity

Letter (8.5 × 11 inches

[216 × 279 mm])

7 to 110 lb

(27 to 413 g/m²)

21 lb (80 g/m²): 100

sheets

24 lb (90 g/m²): 86 sheets

A4 (8.3 × 11.7 inches

[210 × 297 mm])

Recycled paper

28 lb (104 g/m²): 74

sheets

A5 (5.8 × 8.2 inches

[148 × 210 mm])

34 lb (127 g/m²): 62

sheets

A6 (4.1 × 5.8 inches

[105 × 148 mm])

42 lb (157 g/m²): 50

sheets

B5 (7.2 × 10.1 inches

[182 × 257 mm])

56 lb (209 g/m²): 38

sheets

B6 (5 × 7.2 inches

[128 × 182 mm])

68 lb (256 g/m²): 30

sheets

A8 (2.1 × 2.9 inches

[52 × 74 mm])

34 to 110 lb

(127 to 413 g/m²)

110 lb (413 g/m²): 18

sheets

Loading capacity may

vary depending on the

paper type.

Width: 2.0 to 8.5 inches (50.8 13 to 35 lb

1 sheet

to 215.9 mm)

(50 to 130 g/m²)

Height: 15.5 to 240 inches

(393.8 to 6096 mm)*

Paper type

Plain paper

Fine paper

Paper size

Paper weight

Loading capacity

Legal (8.5 × 14 inches

[216 × 356 mm])

7 to 110 lb

(27 to 413 g/m²)

21 lb (80 g/m²): 80 sheets

24 lb (90 g/m²): 69 sheets

Recycled paper

28 lb (104 g/m²): 59

sheets

34 lb (127 g/m²): 50

sheets

42 lb (157 g/m²): 40

sheets

56 lb (209 g/m²): 30

sheets

68 lb (256 g/m²): 24

sheets

110 lb (413 g/m²): 14

sheets

Loading capacity may

vary depending on the

paper type.

Paper business cards Business cards

Up to 56 lb

(210 g/m²)

30 cards loaded

horizontally

* Supported only when scanning from a computer; see table below for more information.

Specifications for Long Paper

Scanning Option

Resolution

Maximum Length

Scanning from a computer

50 to 200 dpi

201 to 300 dpi

301 to 600 dpi

240 inches (6096 mm)

215 inches (5461 mm)

53 inches (1346 mm)

Scanning from the control

panel using the Computer

option

Scanning Option

Resolution

200 dpi

Maximum Length

Scanning from the control

panel using the following

options:

36 inches (914 mm)

300 dpi

600 dpi

Not supported

• Network Folder/FTP

• Email

• Cloud

• USB Drive

• Scan to My Email

• Scan to My Folder

Scanning from the control

panel using the WSD option

100 dpi

300 dpi

Not supported

Note: Epson Smart Panel does not support scanning for originals that are 15.5 inches (393.8 mm) or

longer.

The following types of originals may not be successfully scanned or may require special attention:

• Originals with uneven surfaces, such as embossed documents or letterhead

• Originals with wrinkles or fold lines

• Perforated originals

• Originals with labels or stickers

• Carbonless paper

• Curled originals

• Coated paper

Note: Lightly wrinkled paper may scan better if you slow down the feeding speed during scanning or

smooth out the wrinkles before loading. Use a carrier sheet to scan delicate originals or originals that are

easily wrinkled. To scan originals that are incorrectly detected as double feeds, select Settings >

Scanner Settings > DFDS Function on the LCD screen and set it to On to disable the Detect Double

Feed setting for the next scan, or set the Detect Double Feed setting to Off on the Main Settings tab in

the Epson Scan 2 window.

Caution: Do not load the following types of originals directly in the product, or they may be damaged or

may damage the product:

• Photos

• Originals that are bound

• Passports

• Thermal paper

• Fabric or other non-paper originals

• Originals containing staples or paper clips

• Originals with wet ink or glue

• Ripped originals

• Heavily wrinkled or curled originals

• Originals with holes on the bottom of them

• Transparencies

• Originals with carbon paper backing

• Originals with sticky notes attached

• Glossy originals

Note: Photos scanned using a document scanner may not have the same color depth as the original.

Use a flatbed photo scanner to achieve the best color reproduction of photos.

Parent topic: Loading Originals in the Input Tray

Loading Plastic and Laminated Cards in the Input Tray

You can load plastic and laminated cards that meet the card specifications in the input tray.

1. Pull out the output tray and open the stopper. Do not pull out the extensions.

2. Slide the input tray edge guides all the way out.

3. Load plastic or laminated cards (printed side down and long edge first) into the input tray

horizontally, and slide them in until they meet resistance.

Note: Do not load plastic cards vertically.

4. Slide the edge guides against the edges of the card.

5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning

the cards.

Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove

the plastic or laminated card from the input tray and reload it. Select Settings > Scanner Settings >

DFDS Function on the LCD screen and set it to On to disable the Detect Double Feed setting for

the next scan. The DFDS Function setting only disables the Detect Double Feed setting for one

scan.

Parent topic: Loading Originals

Related references

Related topics

Plastic and Laminated Card Specifications

You can load original plastic and laminated cards that meet these specifications in your product.

Note: You cannot scan laminated cards using Epson Smart Panel.

Paper type

Paper size

Paper thickness

capacity

Plastic cards,

embossed (ISO7810

ID-1 compliant)

2.1 × 3.3 inches

(54 × 85.6 mm)

0.05 inch (1.24 mm) maximum 1 card

(horizontal)

Plastic cards, standard

(ISO7810 ID-1

compliant)

0.03 inch (0.76 mm) to 0.04

inch (1.1 mm)*

5 cards

(horizontal)

smaller than 0.03 inch (0.76

mm)

Laminated cards

4.7 × 5.9 inches (120

× 150 mm) or smaller

0.03 inch (0.8 mm) maximum

1 card

* Resolution must be 300 dpi or less and Slow mode disabled

Note: Plastic cards with glossy surfaces may not scan properly.

Parent topic: Loading Plastic and Laminated Cards in the Input Tray

Loading Special Originals

You can load photos or large, thick, or folded originals in the input tray using one or more carrier sheets.

You can also load envelopes. Make sure the originals meet the specifications for special originals before

loading them.

Note: Photos scanned using a document scanner may not have the same color depth as the original.

Use a flatbed photo scanner to achieve the best color reproduction of photos.

1. Pull up the input tray extension.

2. Pull out the output tray and its extension, and open the stopper.

Note: If you are loading originals that are 15.5 inches (393.8 mm) or longer, do not pull out the input

or output tray extensions and do not open the stopper.

3. Slide the input tray edge guides all the way out.

4. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown.

Slide in the envelopes until they meet resistance. Skip to step 7.

5. Do one of the following to load photos, or folded or irregularly shaped originals using a carrier sheet:

Note: Use only the carrier sheet designed for your product. The carrier sheet is automatically

recognized by the product by the two small rectangular holes on the front edge, as shown. Keep the

holes clean and not covered. Do not load a carrier sheet that has scratches on it or one that has

been scanned more than 3,000 times.

• For a Letter- or A4-size or larger original, fold it as shown and place it in the center of an optional

carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up.

To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2.

• For a photo or an irregularly shaped original, load it in the center of an optional carrier sheet with

the printed side face down. Make sure the illustration on the front edge of the carrier sheet is

facing up. If you are loading originals that are 11.7 inches (297 mm) or shorter, place the leading

edge of the original against the binding of the carrier sheet, as shown. Otherwise, the product may

not detect the correct length of the original.

Note: Photos scanned using a document scanner may not have the same color depth as the

original. Use a flatbed photo scanner to achieve the best color reproduction of photos.

6. Load the carrier sheet in the input tray as shown until it meets resistance.

Folded original

Photo or irregularly shaped original

7. Slide the edge guides against the edges of the envelope or carrier sheet.

8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning

special originals.

Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect,

Paper Skew is automatically selected as the Correct Document Skew setting.

9. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the

ejected originals.

Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and

allow the originals to eject freely onto the surface below the product. If the scanned images are

affected by the originals ejecting below the product, try placing the product on the edge of a table

where the ejected originals can drop freely.

Parent topic: Loading Originals

Related references

Related topics

Network Security Recommendations

Special Original Specifications

You can load photos, envelopes, or large, thick, or folded originals that meet these specifications in your

product.

Note: Photos scanned using a document scanner may not have the same color depth as the original.

Use a flatbed photo scanner to achieve the best color reproduction of photos.

Paper type

Paper size

Paper thickness

Loading capacity

Large originals (plain Up to this size: A3 (11.7 × 16.5 0.012 inch (0.3 mm)

10 carrier sheets

paper, fine paper, or

recycled paper)

inches [297 × 420 mm])

B4 (13.9 × 9.84 inches

maximum

(excluding the

thickness of the carrier

sheet)

(load only in a carrier [353 × 250 mm])

sheet)

Legal (8.5 × 14 inches

[216 × 356 mm]); only load

above sizes if folded in half

Custom sizes up to 17 inches

(431.8 mm) wide and 11.7

inches (297 mm) long;

originals wider than 8.5 inches

(215.9 mm) must be folded in

half

Photos

Up to this size: A4 (8.3 × 11.7 0.012 inch (0.3 mm)

10 carrier sheets

inches [210 × 297 mm])

maximum

(load only in a carrier

sheet)

(excluding the

thickness of the carrier

sheet)

Envelopes

4.49 × 6.38 inches (114

× 162 mm)

0.015 inch (0.38 mm) 10 envelopes

maximum

4.33 × 8.66 inches (110

× 220 mm)

Irregularly shaped

originals

Up to this size: A4 (8.3 × 11.7 0.012 inch (0.3 mm)

10 carrier sheets

inches [210 × 297 mm])

maximum

(load only in a carrier

sheet)

(excluding the

thickness of the carrier

sheet)

Note: Carrier sheets can only be used when scanning from a computer, or scanning from the product

control panel using the Computer option. You cannot use a carrier sheet when scanning from the

control panel using the following options: Network Folder/FTP, Email, Cloud, USB Drive, WSD, Scan

to My Email, or Scan to My Folder.

Parent topic: Loading Special Originals

Wi-Fi or Wired Networking

See these sections to use your scanner on a Wi-Fi or wired network.

Connecting to an Existing Wi-Fi Network

Wi-Fi Direct (Simple AP) Mode Setup

Wi-Fi Protected Setup (WPS)

Configuring Email Server Settings

Changing or Updating Network Connections

Disabling Wi-Fi Features

Network Security Recommendations

To help deter unauthorized access to your product over a network, you should protect your network

environment using appropriate security measures.

Security measures such as these can help deter threats such as loss of user data, use of telephone and

fax lines, and other intrusions:

• Enable security on your wireless LAN

Enable the appropriate security on the wireless LAN you plan to use with your product. Network

security such as a network password can deter interception of traffic over the wireless LAN. Your

router may already have a default password enabled by your Internet service provider (ISP). See your

ISP and router documentation for instructions on how to change the default password and better

secure your network.

• Connect your product only to a network protected by a firewall

Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead,

connect it to a router or other network connection protected by a firewall. Your router may already

have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best

results, set up and use a private IP address for your network connection.

• Change the default administrator password on your product

If your product has an option to set an administrator password, change the default administrator

password to deter access by unauthorized users to personal data stored on your product, such as IDs,

passwords, and contact lists.

Parent topic: Wi-Fi or Wired Networking

Connecting to an Existing Wi-Fi Network

You can set up your product to communicate with your computer using a wireless router or access point.

The wireless router or access point can be connected to your computer over a wireless or wired network.

Epson product

Wireless router or access point

Computer with a wireless interface

Computer

Internet

Ethernet cable (used only for wired connection to the wireless router or access point)

Selecting Wireless Network Settings from the Control Panel

Parent topic: Wi-Fi or Wired Networking

Selecting Wireless Network Settings from the Control Panel

You can select or change wireless network settings using your product control panel.

To install your product on a wireless network, follow the instructions on the Start Here sheet and install

the necessary software by downloading it from the Epson website. The installer program guides you

through network setup.

1. Select the

2. Press the

home icon, if necessary.

icon.

3. Select Router.

4. Select Start Setup or Change Settings.

5. Select Wi-Fi Setup Wizard.

6. Select the name of your wireless network or select Enter Manually to enter the name manually. Use

the displayed keypad to enter your network name.

7. Select the Password field and enter your wireless password using the displayed keypad.

Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and

lowercase letters, and numeric or special characters.

• To move the cursor, press the left or right arrows.

• To change the case of letters, press

• To delete the previous character, press

• To enter numbers and symbols, press 123#.

• To enter a space, press Space.

8. Select OK when you finish entering your password.

9. Confirm the displayed network settings and select Start Setup to save them.

10. Select the return home icon to return to the home screen.

You see the

icon on the LCD screen and should be able to connect to your product directly from

your computer or device, and then scan. If you are scanning from a computer, make sure you

installed the network software.

Note: If you don't see the

icon, you may have selected the wrong network name or entered the

password incorrectly. Repeat these steps to try again.

Parent topic: Connecting to an Existing Wi-Fi Network

Related tasks

Connecting to a Mobile Device

Related topics

Using the Control Panel

Wi-Fi Direct (Simple AP) Mode Setup

You can set up your product to communicate directly with your computer or another device without

requiring a wireless router or access point. In Wi-Fi Direct (Simple AP) Mode, the product itself acts as a

network access point for up to 8 devices.

Epson product

Computer with a wireless interface

Other wireless devices

Note: Devices directly connected to the product cannot communicate with each other through the

product.

Modifying the Wi-Fi Direct Network Name or Password

Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel

Parent topic: Wi-Fi or Wired Networking

Connecting to a Mobile Device

You can connect a mobile device directly to the product without a wireless router or access point.

Note: Make sure the Epson Smart Panel app is installed on your mobile device before connecting to the

product.

1. Select the

2. Press the

home icon, if necessary.

icon.

3. Select Wi-Fi Direct.

4. Select Start Setup.

5. Select your product in the Epson Smart Panel app to complete Wi-Fi Direct setup.

6. Select Complete.

7. Select the return home icon to return to the home screen.

Parent topic: Wi-Fi Direct (Simple AP) Mode Setup

Modifying the Wi-Fi Direct Network Name or Password

You can modify the Wi-Fi Direct name and password to create a more descriptive and secure Wi-Fi

Direct network.

1. Select the

2. Press the

home icon, if necessary.

icon.

3. Select Wi-Fi Direct.

4. Select Start Setup.

5. Select Change.

6. Select one of the following:

• To change the Wi-Fi Direct network name (SSID), select Change Network Name and select Yes.

Select Change, then use the on-screen keyboard to enter the new network name.

Note: Your network name must be no more than 22 characters long.

• To change the Wi-Fi Direct password, select Change Password and select Yes. Use the on-

screen keyboard to enter your new Wi-Fi Direct password.

Note: Your password must be at least 8 and no more than 22 characters long.

Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will

be disconnected when you change the network name or password.

7. When entering your Wi-Fi Direct network name or password, do the following:

• To move the cursor, press the left or right arrow.

• To change the case of letters, select

• To delete the previous character, select

• To enter numbers and symbols, select 123#.

• To finish entering your network name or password, select OK.

8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the

LCD screen, then enter the password shown.

Note: Make a note of the SSID and password that appear.

9. Select the return home icon to return to the home screen.

Computers and wireless devices can now access your scanner using the new network name and

password.

Parent topic: Wi-Fi Direct (Simple AP) Mode Setup

Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel

You can use the Epson Smart Panel app to connect your Epson product to a wireless network or

connect your smart device directly to the product. Epson Smart Panel is available on iOS and Android

devices.

Make sure you have the following:

• A device that is connected to a wireless network

• The Epson Smart Panel app installed on the device

• The wireless network name (SSID) and password

1. Make sure the product is turned on and is ready to scan.

Note: You must perform initial setup before setting up wireless scanning.

2. Open the Epson Smart Panel app on your device.

3. Do one of the following:

• If the app automatically recognizes the product, follow the on-screen instructions to set up the

wireless connection.

• If the app does not automatically recognize the product, select the + icon and continue with the

next step.

4. On the next screen, select Connect to a New Product.

5. Select your product from the list.

Note: If your product is not listed, move closer to the product and try again. If the product is still not

shown, connect your scanner to the wireless network again and then select Connect to Existing

Product in the Epson Smart Panel app and follow the on-screen instructions. See the link below for

wireless setup instructions.

6. Select Next to select the current wireless network.

Note: If you want to connect the product to a different wireless network, select Change another Wi-

Fi SSID.

7. Enter the password for the wireless network and select OK.

The app starts configuring the product.

Your product is now connected to a wireless network and set up for use with the Epson Smart Panel

app.

Parent topic: Wi-Fi Direct (Simple AP) Mode Setup

Related tasks

Using WPS to Connect to a Network

Wi-Fi Protected Setup (WPS)

If your network uses a WPS-enabled wireless router or access point, you can quickly connect your

product to the network using Wi-Fi Protected Setup (WPS).

Note: To check if your router or access point is WPS-enabled, look for a button labeled WPS on your

router. If there is no hardware button, there may be a WPS setting in the software for the device. Check

your network product documentation for details.

Using WPS PIN Mode to Connect to a Network

Parent topic: Wi-Fi or Wired Networking

Using WPS to Connect to a Network

If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to

connect your product to the network.

1. Select the

2. Press the

home icon, if necessary.

icon.

3. Select Router.

4. Select Start Setup or Change Settings.

5. Select Push Button Setup (WPS).

6. Follow the instructions on the LCD screen to complete WPS setup.

Note: Make sure you press Start Setup within two minutes of activating WPS on your router.

7. Select the return home icon to return to the home screen.

The Wi-Fi icon displayed on the LCD screen indicates your wireless connection status. If the product

is not connected to the network, repeat these steps to try again.

Parent topic: Wi-Fi Protected Setup (WPS)

Related tasks

Using WPS PIN Mode to Connect to a Network

If you have a WPS-enabled wireless router that supports PIN mode, you can use Wi-Fi Protected Setup

(WPS) PIN mode to connect your product to the network.

1. Select the

2. Press the

home icon, if necessary.

icon.

3. Select Router.

4. Select Start Setup or Change Settings.

5. Select Others.

6. Select PIN Code Setup(WPS).

7. Follow the instructions on the LCD screen to complete WPS setup.

Note: Make sure you press Start Setup within two minutes of activating WPS on your router.

8. Select the return home icon to return to the home screen.

The Wi-Fi icon displayed on the LCD screen indicates your wireless connection status. If the product

is not connected to the network, repeat these steps to try again.

Parent topic: Wi-Fi Protected Setup (WPS)

Related tasks

You can set up network scanning to your product through a direct connection to your product.

First, manually configure your product to connect to your network. Then follow the instructions here to

set up your computer for network scanning using the Epson Scan 2 Utility. Your product must be turned

on and connected to the network.

Note: Make a note of the IP address or host name of the product so you can enter it in these steps.

1. Do one of the following to start the Epson Scan 2 Utility:

• Windows 11: Click

, then search for Epson Scan 2 Utility and select it.

• Windows 10: Click

> EPSON > Epson Scan 2 Utility.

• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.

• Windows 7: Click > All Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

• Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.

2. Select Settings from the Scanner drop-down list.

You see a screen like this:

Note: If you see an Enable Editing button (Windows) or the lock icon (Mac), click it so that you can

modify the product settings.

3. Select your product and click Add.

You see a screen like this:

4. Do one of the following:

• Under Search for Network, select the IP address of your Epson product and click Add.

• Select the Enter address setting, type in the IP address or host name of your Epson product, and

click Add.

5. Click OK to check the connection.

You see a confirmation message.

6. Click OK to save your settings and close the Epson Scan 2 Utility.

Accessing the Web Config Utility

Parent topic: Wi-Fi or Wired Networking

Determining the Product's IP Address

If you have multiple products on your network, you need to know the IP address of the product when

setting up network scanning.

1. Do one of the following to start EpsonNet Config:

• Windows 11: Click

, then search for EpsonNet Config and select it.

> EpsonNet > EpsonNet Config.

• Windows 10: Click

• Windows 8.x: Navigate to the Apps screen and select EpsonNet Config.

• Windows 7: Click

, and select All Programs. Select EpsonNet > EpsonNet Config >

EpsonNet Config.

• Mac: Open the Applications folder and select Epson Software > EpsonNet > EpsonNet Config

> EpsonNet Config.

2. Locate your product in the list and write down the IP address.

Parent topic: Setting Up Network Scanning

Configuring Email Server Settings

To use features such as scanning to email or forwarding faxes to email, you need to configure the email

server. You can select settings for the email server using the control panel on the product.

Note: See the online Administrator's Guide for more information.

1. Select the

home icon, if necessary.

2. Select Settings.

3. Select Network Settings.

4. Select Advanced.

5. Select Email Server.

6. Select Server Settings.

You see a screen like this:

7. Select one of the options shown above, then select the settings you want to use. Contact your

internet service provider if necessary to confirm the authentication method for the email server.

8. Select Proceed to save your settings.

9. Select Close to exit.

10. Select Connection Check to verify the connection to the email server.

Email Server Settings

Parent topic: Wi-Fi or Wired Networking

Related tasks

Scanning to an Email

Email Server Settings

Setting name

Available options

Off

Description

Authentication

Method

Selects the authentication method for the scanner to

access the mail server.

SMTP AUTH

POP before SMTP

SMTP AUTH: Authenticates on the SMTP server

(outgoing mail server) when sending the email. The mail

server needs to support SMTP authentication.

POP before SMTP Authenticates on the POP3 server

(receiving mail server) before sending the email. When

you select this item, set the POP3 server.

Authenticated

Account

—

Lets you enter a user name or email address for the mail

server. Used with the POP before SMTP and SMTP

AUTH methods.

Authenticated

Password

Lets you enter a password for the authenticated account.

Used with the POP before SMTP and SMTP AUTH

methods.

Sender's Email

Address

—

Lets you enter the email address to be displayed to the

sender

SMTP Server

Address

Lets you enter the address of the SMTP server

SMTP Server Port —

Number

Lets you enter the port number of the SMTP server. The

default port is 25.

Secure

Connection

None

Selects the encryption protocol used by the email server.

Used with the SMTP AUTH or Off authentication methods.

STARTTLS

SSL/TLS

Enable

Disable

—

Certificate

Validation

Determines whether the CA Certificate is validated. You

must import a CA certificate to use this setting.

POP3 Server

Address

Lets you enter the address of the POP3 server using IPv4

or FQDN format.

POP3 Server Port —

Number

Lets you enter the port number of the POP3 server. The

default port is 25.

Parent topic: Configuring Email Server Settings

Changing or Updating Network Connections

See these sections to change or update how your product connects to a network.

Changing a USB Connection to a Wi-Fi Connection

Changing a Wi-Fi Connection to a Wired Network Connection

Connecting to a New Wi-Fi Router

Parent topic: Wi-Fi or Wired Networking

Accessing the Web Config Utility

You can select your product's network settings and confirm its operating status using a web browser.

You do this by accessing your product's built-in Web Config utility from a computer or other device that is

connected to the same network as your product.

Note: You can also access the Web Config utility from the product information area in the Epson Smart

Panel app.

1. Check your product's network status on the LCD screen (Settings > Network Settings > Network

Status).

2. Note your product's IP address.

3. On a computer or other device connected to the same network as your product, open a web

browser.

4. Enter your product's IP address into the address bar.

You see the available Web Config utility options.

Parent topic: Changing or Updating Network Connections

Related tasks

Uninstalling Product Software - Windows

Changing a USB Connection to a Wi-Fi Connection

If you have already connected your product to your computer using a USB connection, you can change

to a Wi-Fi connection.

1. Disconnect the USB cable from your product.

2. Uninstall your product software.

3. Download and install your product software from the Epson website.

Parent topic: Changing or Updating Network Connections

Changing a Wi-Fi Connection to a Wired Network Connection

If you have already connected your product to your computer wirelessly, you can change to a wired

network connection if necessary.

1. Disable your product's Wi-Fi features.

2. Connect one end of an Ethernet network cable to the product's LAN port.

3. Connect the other end to any available LAN port on your router or access point.

4. Uninstall your product software.

5. Download and install your product software from the Epson website.

6. Follow the on-screen instructions to install the software.

7. When you see the Select Your Connection screen, select Wired network connection.

8. If you see a Select Setup Option screen, select Set up printer for the first time.

9. Continue following the rest of the on-screen instructions.

Parent topic: Changing or Updating Network Connections

Related tasks

Disabling Wi-Fi Features

Connecting to a New Wi-Fi Router

If you change the wireless router you have been using on your network, you need to update your

product's Wi-Fi connection to the new router.

Note: If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each

band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz.

See your router documentation for instructions.

1. Do one of the following:

• Windows: Uninstall your product software.

• Mac: Go to the next step.

2. Download and install your product software from the Epson website.

Parent topic: Changing or Updating Network Connections

Related tasks

Disabling Wi-Fi Features

You may need to disable your product's Wi-Fi features if you change your network connection type or

need to solve a problem with your network connection.

1. Select the

2. Press the

home icon, if necessary.

icon.

3. Select Router.

4. Select Change Settings.

5. Select Others.

6. Select Disable Wi-Fi.

7. Select Start Setup to disable Wi-Fi.

8. When finished, select the return home icon to return to the home screen.

Parent topic: Wi-Fi or Wired Networking

Scanning

You can scan your originals and save them as digital files.

Starting a Scan

After placing your originals on your product for scanning, start scanning using one of these methods.

Note: You can also scan using Document Capture Pro (Windows) or Document Capture (Mac).

Starting a Scan Using the Product Control Panel

Setting Up and Scanning to a Network Folder or FTP Server

Starting a Scan Using the Epson Scan 2 Icon

Starting a Scan from a Scanning Program

Scanning with Document Capture Pro or Document Capture

Scan Resolution Guidelines

Scanning Special Projects

Scanning with AirPrint

Authentication Scanning

Parent topic: Scanning

Starting a Scan Using the Product Control Panel

You can scan an image to a variety of destinations using your product's control panel.

1. Make sure you installed the product software and connected the product to your computer or

network.

Note: Restart your computer after installing the product software to enable scanning from the control

panel.

2. Place your original on the product for scanning.

3. Select the

home icon, if necessary.

4. Select one of the following options from the home screen:

• Computer lets you scan to a connected computer using your saved scan settings.

• Network Folder/FTP saves your scanned file to a pre-defined folder on a network computer or

FTP server. To use this feature, you must first create a shared network folder or obtain the FTP

site address, and optionally register the location to your product's contact list.

• Email lets you send scanned files through a pre-defined email server.

• Cloud sends your scanned files to a destination that you have registered with Epson Connect.

• USB Drive lets you save the scanned file directly to a USB device connected to the product.

• WSD lets you manage network scanning in Windows 11, Windows 10, Windows 8.x, or Windows

7. To use this feature on Windows 7, you must first set up a WSD (Web Services for Devices) port

on your computer (the port is set up automatically on Windows 11, Windows 10, and Windows

8.x).

5. Follow the instructions in the links below to complete your scan.

Scanning to a Connected Computer

Scanning to an Email

Scanning to the Cloud

Scanning to an External USB Device

Setting Up a WSD Port (Windows 7)

Scanning Using WSD - Windows

Adding and Assigning Scan Jobs with Document Capture Pro - Windows

Adding and Assigning Scan Jobs with Document Capture - Mac

Parent topic: Starting a Scan

Related topics

Scanning to a Connected Computer

You can scan an original from the control panel using jobs created in Document Capture Pro (Windows)

or Document Capture (Mac). Set the operation mode on the control panel before scanning.

1. Make sure you installed the product software and connected the product to your computer or

network.

Note: Restart your computer after installing the product software to enable scanning from the control

panel.

2. Place your original on the product for scanning.

3. Select the home icon, if necessary.

4. Select Computer.

5. Select the computer on which you created the jobs in Document Capture Pro or Document Capture.

Note: If the product is connected via USB or the operation mode is set to Server Mode, you do not

need to select a computer.

6. On the Select Job screen, select the job you want to use.

Note: If you have only created one job, you do not need to select the job.

7. If you want to change the scan settings, tap the

icon and select from the following options:

• To slow down the scanning speed, set the Slow setting to On.

• To stop scanning when a double feed is detected, select Double Feed Stop Timing and select a

timing option.

• To skip double feed detection when scanning originals such as envelopes or plastic cards, set the

DFDS Function setting to On.

• To stop scanning when an original containing staples is detected, select Paper Protection and

select the setting you want to use.

Note: Turning this function on will not always prevent damage to your originals.

• To detect dirt on the glass surface inside the product, select Glass Dirt Detection and select the

setting you want to use.

8. Select the icon to view the job settings.

9. Select the start icon to start scanning.

Document Capture Pro opens and your product scans the original and sends the scanned file to the

connected computer.

Parent topic: Starting a Scan Using the Product Control Panel

Related tasks

Scanning to the Cloud

Related topics

Scanning to an Email

You can scan an original and email the scanned file using your product's control panel. You need to

have a pre-defined email server before you can scan to email. You can either enter the email address

directly on the product's control panel or select an address from the Contacts list. Make sure the

Date/Time and Time Difference settings are set correctly so the time stamps on your emails are

accurate.

1. Place your original on the product for scanning.

2. Select the

home icon, if necessary.

3. Select Email.

4. Select a destination.

5. Do one of the following:

• To select frequently used addresses, tap the icons displayed on the screen.

• To enter the email address directly, select Keyboard, enter an email address, and select OK.

• To select a contact from the Contacts list, select Contacts, select a contact or group, and then

select Close. You can tap the

icon to create a new contact, or search for a contact in the

Contacts list. Enter the search keyword into the box at the top of the screen.

• To select a recently used contact, select History, select a contact, and then select Close.

Note: The number of recipients you selected is displayed on the right side of the screen. You can

send emails to up to 10 contacts and groups. If groups are included in the Contacts list, you can

select up to 200 individual addresses in total, taking addresses within the groups into account.

Select the address box at the top of the screen to display the list of selected addresses.

6. Select the Scan Settings tab, and select the desired settings.

Note: Tap the icon if you want to save your settings as a preset.

7. Tap the

icon and check the product's settings or make changes, if necessary.

8. Select the start icon to start scanning.

Parent topic: Starting a Scan Using the Product Control Panel

Related tasks

Registering Contacts for Email, Network, or FTP Scanning - Control Panel

Registering Contacts for Email, Network, or FTP Scanning - Web Config

Selecting the Date and Time

Related topics

Setting Up Epson Connect Services

Scanning to the Cloud

You can use the control panel to send your scanned files to a destination that you have registered with

Epson Connect.

Note: Make sure to set up your product using Epson Connect before using this feature.

1. Place your original on the product for scanning.

2. Select the

home icon, if necessary.

3. Select Cloud.

Note: You must register your product with Epson Connect to select a destination.

4. Tap the + icon at the top of the screen to select a destination.

5. Change any of the displayed settings on the Basic Settings tab as necessary.

6. Select the Advanced tab to view and change additional scan settings, if necessary.

Note: Tap the icon if you want to save your settings as a preset.

7. Tap the

icon and check the product's settings or make changes, if necessary.

8. Select the start icon to start scanning.

Your product scans your original and saves the scanned file to the selected destination.

Parent topic: Starting a Scan Using the Product Control Panel

Related tasks

Related topics

Scanning to an External USB Device

You can scan an original and save the scanned image to an external USB device.

1. Place your original on the product for scanning.

2. Select the

home icon, if necessary.

3. Insert a USB device into the product's external interface USB port.

Note: Your USB device must meet the following maximum capacity specification: 2 TB (formatted in

FAT, FAT32, or exFAT). Devices with security settings (such as password or encryption), or those

requiring a dedicated driver cannot be used.

4. Select USB Drive.

5. Change any of the displayed settings on the Basic Settings tab as necessary.

6. Select the Advanced tab to view and change additional scan settings, if necessary.

Note: Tap the icon if you want to save your settings as a preset.

7. Tap the

icon and check the product's settings or make changes, if necessary.

8. Select the start icon to start scanning.

Your product scans your original and saves the scanned file to the external USB device.

Parent topic: Starting a Scan Using the Product Control Panel

Related tasks

Related topics

Setting Up a WSD Port (Windows 7)

Setting Up a WSD Port (Windows 7)

You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first

set up a WSD port on your Windows 7 system (the port is set up automatically on Windows 11, Windows

10, and Windows 8.x).

Before you set up a WSD port, make sure you installed your product software, and connected your

product and computer to the same network.

1. Turn on your product.

2. Click

and select Computer.

3. On the left side of the window, select Network.

4. Locate your product on the Network screen, right-click it, and select Install.

5. When you see the User Account Control screen, click Continue.

Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary.

6. When you see the message Your device is ready to use in the Windows taskbar, click the

message.

7. On the Driver Software Installation screen, make sure your product is listed as Ready to use. Then

click Close.

8. Click

and select Devices and Printers.

9. Make sure that an icon appears for your product's name on the network.

When you use WSD, select your product name to scan over the network.

Parent topic: Starting a Scan Using the Product Control Panel

Scanning Using WSD - Windows

You can scan originals to a computer from the product control panel using WSD (Web Services for

Devices) for network scanning in Windows.

Note: To use this feature on Windows 7, you must first set up WSD on the computer. See Windows help

for instructions.

1. Make sure you installed the product software and connected the product to your computer or

network.

2. Place your original on the product for scanning.

3. Select the

home icon, if necessary.

4. Select WSD.

5. Select a computer.

6. Select the start icon to start scanning.

Your product scans your original and saves the scanned file to your computer.

Parent topic: Starting a Scan Using the Product Control Panel

Related tasks

Scanning Using Presets

You can select a registered preset and use it to scan images.

1. Select the home icon, if necessary.

2. Do one of the following:

• Select Presets on the home screen, and select a setting from the list.

• Select the icon on the Scan Settings screen, select Load Presets, and then select a preset

from the list.

• If you added the preset icon to the home screen, select the icon.

3. If you see a loading confirmation screen, select Close.

Note: If you enabled the Quick Send setting for the selected preset, loading is skipped and

scanning starts immediately.

4. If you see a loading confirmation screen, select Close.

5. Verify the settings for the selected preset and select the start icon to start scanning.

Parent topic: Starting a Scan Using the Product Control Panel

Related tasks

Registering Presets

Adding and Assigning Scan Jobs with Document Capture Pro - Windows

You can add scan jobs that contain specific scan settings and use the jobs when you scan from your

product control panel or the Job Scan option in Document Capture Pro. You can save up to 30 scan

jobs.

Note: Settings may vary depending on the software version you are using. Click the Help icon in

Document Capture Pro at any time for more information.

1. Do one of the following to start Document Capture Pro:

• Windows 11: Click

, then search for Document Capture Pro and select it.

• Windows 10: Click

and select Epson Software > Document Capture Pro.

• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.

• Windows (other versions): Click or Start, and select All Programs or Programs. Select

Epson Software > Document Capture Pro.

You see the Document Capture Pro window.

2. Select the Job Scan tab.

You see a screen like this:

3. Click the Job Settings button.

You see a screen like this:

4. To add a scan job, click the New Job icon.

5. Enter a name for the new job, and select any settings as necessary from the following options:

• Scan: select the size, color, or resolution

• Save: select the file name, file type, or destination folder

• Index: enable the index setting and choose output options for an index file

• Send: select the destination for the scanned file, or choose to email or print the file

• Confirm/Test: select the job button icon and color, choose display settings, and run a test scan if

necessary

6. Click Save when you are finished.

The new job appears in the Job Scan window.

7. To assign a scan job to the product control panel, click the Button Assignment icon.

You see a screen like this:

8. Select the jobs that you want to assign to the product control panel using any of the pull-down

menus.

Note: The number of pull-down menus available may vary, depending on your product and any

connected options.

9. Click OK, then click Back.

You can now use the added scan jobs when you scan from the product control panel.

Parent topic: Starting a Scan Using the Product Control Panel

Adding and Assigning Scan Jobs with Document Capture - Mac

You can add scan jobs that contain specific scan settings and use the jobs when you scan from your

product control panel or Document Capture. You can save up to 30 scan jobs.

Note: Settings may vary depending on the software version you are using. See the Help menu in

Document Capture at any time for more information.

1. Start Document Capture on a computer connected to the product.

2. Click the

Manage Job icon from the toolbar at the top of the window.

You see a window showing the current scan job list.

3. To add a scan job, click the + icon, enter a name for the new job, select settings as necessary, and

click OK.

You can now use the new scan job when you scan with Document Capture.

4. To assign a scan job to the product control panel, click the

settings icon at the bottom of the

window and click Event Settings.

5. Select the jobs that you want to assign to the product control panel using any of the pull-down

menus.

Note: The number of pull-down menus available may vary, depending on your product and any

connected options.

6. Click OK, then click OK again.

You can now use the added scan jobs when you scan from the product control panel.

Parent topic: Starting a Scan Using the Product Control Panel

Setting Up and Scanning to a Network Folder or FTP Server

Before you can scan to a network folder on your computer or on an FTP server, you need to create a

shared folder and optionally register its location to your product's Contacts list. Select the links below as

necessary to create and register the folder, and to scan to it over the network.

Creating a Shared Network Folder

Registering Contacts for Email, Network, or FTP Scanning - Control Panel

Registering Contacts for Email, Network, or FTP Scanning - Web Config

Scanning to a Network Folder or FTP Server

Parent topic: Starting a Scan

Creating a Shared Network Folder

You can create a shared network folder on your computer or an FTP site and register its location to your

product's Contacts list.

Note: If you are creating a shared network folder on a Mac, see your Mac documentation for instructions

on creating the folder. The instructions here are for Windows.

First make sure you connected your product and computer to the same network.

Note: If you are running a Home version of the Windows operating system, you cannot create a shared

folder on your Windows desktop or in the Documents or Pictures folder unless you have created a Home

Group Configuration for sharing. You can, however, create a shared folder in the root of the C: drive on

your system.

If you want to scan to a folder on an FTP server, contact the FTP server administrator for the server

address and authentication access to a shared folder on the server.

1. If you are scanning to a network folder on your computer, do one of the following to check the format

of your computer name:

• Windows 11, Windows 10, or Windows 8.x: Hold down the Windows key on your keyboard and

press the X key. Select System from the list that appears. Check the Computer Name or Device

Name listed for your computer on the System window.

• Windows 7: Click

, right-click Computer, and select Properties. Check the Computer Name

listed for your computer on the System window.

Note: The settings in these steps may vary, depending on your version of Windows. See Windows

Help for details on your operating system.

2. If the computer's name uses any characters that are not alphanumeric (letters or numbers), do one

of the following to change the computer's name:

• Windows 11, Windows 10, or Windows 8.x: Select Rename this PC and follow the on-screen

prompts.

• Windows 7: Select Change Settings, change the computer's name, and click OK. (See Windows

Help for instructions, if necessary.)

Note: You need to be logged into Windows as an administrator to change the computer's name.

After changing the name, restart your computer.

3. Start File Explorer or Windows Explorer.

4. Create a folder on the Windows desktop with a folder name of 12 characters or less; otherwise, your

product may not be able to access the folder.

Note: You need to be logged into Windows as an administrator to access the desktop folder and the

document folder under each User folder.

5. Right-click the folder you created and select Properties.

6. On the General tab, deselect the Read-only checkbox to allow users to access the folder over the

network.

7. Select the Sharing tab and click the Advanced Sharing button.

Note: You need to be logged into Windows as an administrator to select the Advanced Sharing

button.

8. On the Advanced Sharing screen, select the Share this folder checkbox.

9. Click the Permissions button and select the following on the Share Permissions tab:

• Select Everyone under Group or user names.

• Select the checkbox in the Allow column for the Change setting.

10. Click OK to save the settings, then click OK again to close the Advanced Sharing window.

11. Select the Security tab and check that the Group or user names list at the top includes the current

computer user and the administrators who can now access the folder.

12. Select the Sharing tab again and write down the Network Path listed under Network File and Folder

Sharing at the top. This is the path you will register to your product's Contacts list so you can select it

for network scanning.

13. Click OK or Close.

Now you can register the folder path to your product's Contacts list.

Parent topic: Setting Up and Scanning to a Network Folder or FTP Server

Related tasks

Registering Contacts for Email, Network, or FTP Scanning - Control Panel

Registering Contacts for Email, Network, or FTP Scanning - Web Config

Scanning to a Network Folder or FTP Server

Registering Contacts for Email, Network, or FTP Scanning - Control Panel

You can register a list of contacts for scanning to email or to a network folder or FTP server.

1. Select the

home icon, if necessary.

2. Select Settings.

3. Select Contacts Manager. Enter the administrator password, if necessary.

4. Select Register/Delete.

5. Select Add Entry.

6. Select Add Contact.

7. Do one of the following:

• To create a contact for scanning to email, select Email.

• To create a location for scanning to a network folder or FTP, select Network Folder/FTP.

8. Select the Registry Number you want to use for the contact you are adding.

9. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters),

and select OK.

10. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for

an entry (up to 30 characters), and select OK. (This field is optional.)

11. Do the following as necessary for your contact:

• If you want to identify the contact as a frequently used address, select the Assign to Frequent

Use field and select On. This makes it quicker to select the contact when you scan.

• For an email contact, select the Email Address (Required) field, use the displayed keyboard to

enter the address, and press OK.

• For a network folder or FTP location, select the Communication Mode field and select Network

Folder (SMB) or FTP. Then select the Location (Required) field, use the displayed keyboard to

enter the network path to the shared folder, and select OK.

Enter the folder path name for the Location setting in one of the following formats depending on

the Communication Mode setting you selected:

• Network Folder (SMB): \\host name\folder name

• FTP: ftp://host name/folder name

• FTPS: ftps://host name/folder name

• WebDAV (HTTPS): https://host name/folder name

• WebDAV (HTTP): http://host name/folder name

• For a network folder or FTP location with a password, select the User Name field and use the

displayed keyboard to enter the user name. Then select the Password field and enter the

password.

• For an FTP location, enter the FTP server port number in the Port Number field. If there is a

firewall between the product and FTP server, select the Connection Mode field and select

Passive Mode.

12. Select OK.

Parent topic: Setting Up and Scanning to a Network Folder or FTP Server

You can register a list of contacts for scanning to email or to a network folder or FTP server using Web

Config and your computer's internet browser.

Before you begin, make a note of the IP address or host name of the scanner so you can enter it in these

steps.

Note: These instructions use Internet Explorer as an example browser.

1. Start Internet Explorer on a computer that is using the same network as your product.

2. Type your product's IP address into the address bar and press Enter.

3. Click More Information.

4. Click Go on to the webpage (not recommended).

5. In the upper right corner of the screen, click Log in and enter the Administrator password.

6. Click on the Scan tab, then click Contacts.

7. Select the number you want to use for the contact you are adding and click Edit.

8. Do one of the following:

• To create a contact for scanning to email, select Email as the Type setting.

• To create a location for scanning to a network folder or FTP, select Network Folder (SMB) or FTP

as the Type setting.

9. Enter the following information as necessary for your contact:

• Name: The name to display in your product's contact list.

• Index Word: Enter a word to identify this entry when searching for it (up to 30 characters). This

field is optional.

• Assign to Frequent Use: If you want to identify the contact as a frequently used address, select

On. This makes it quicker to select the contact when you scan.

• Email Address: For an email contact, the contact's email address.

• Save to: For a network folder or FTP location, the network path to the shared folder.

Enter the folder path name in one of the following formats depending on the Type setting you

selected:

• Network Folder (SMB): \\host name\folder name

• FTP: ftp://host name/folder name

• FTPS: ftps://host name/folder name

• WebDAV (HTTPS): https://host name/folder name

• WebDAV (HTTP): http://host name/folder name

• User Name and Password: Enter only if you have set up a password on your computer.

• Connection Mode: For FTP locations, select Passive Mode if there is a firewall between the

product and FTP server.

• Port Number: For FTP locations, enter the port number.

• Proxy Server Settings: Select whether or not to use a proxy server.

10. Click Apply.

After a moment, you see a message telling you that contact registration is complete.

11. Close your web browser.

Parent topic: Setting Up and Scanning to a Network Folder or FTP Server

Creating a Shared Network Folder

Scanning to a Network Folder or FTP Server

You can scan an image and save it to a network folder on your computer or on an FTP server using your

product's control panel. You can either enter the folder path directly on the product's control panel or

select a folder from the Contacts list.

Note: Before scanning, make sure you set a network folder or FTP server, and check that the Date/Time

and Time Difference settings are correct.

1. Place your original on the product for scanning.

2. Select the

home icon, if necessary.

3. Select Network Folder/FTP.

4. Do one of the following to enter a folder location:

• To select frequently used addresses, tap the icons displayed on the screen.

• To enter the folder path directly, select Keyboard > Communication Mode, and enter the folder

path in the Location (Required) field. Select other options, as necessary.

• To select a contact from the Contacts list, select Contacts, select a contact, and then select

Close. You can tap the

icon to create a new contact, or search for a folder from the Contacts

list. Enter the search keyword into the box at the top of the screen.

5. Select the Scan Settings tab, and select the desired settings.

Note: Tap the icon if you want to save your settings as a preset.

6. Tap the

icon and check the scanner settings or make changes, if necessary.

7. Select the start icon to start scanning.

Parent topic: Setting Up and Scanning to a Network Folder or FTP Server

Related tasks

Registering Contacts for Email, Network, or FTP Scanning - Control Panel

Registering Contacts for Email, Network, or FTP Scanning - Web Config

Selecting the Date and Time

Starting a Scan Using the Epson Scan 2 Icon

You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a

file.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software

from the Epson website for use with Windows 10 S; you must obtain software only from the Windows

Store.

• Windows 11: Click

, then search for Epson Scan 2 and select it.

• Windows 10: Click

and select EPSON > Epson Scan 2.

• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.

• Windows (other versions): Click

or Start, and select All Programs or Programs. Select EPSON

> Epson Scan 2 > Epson Scan 2.

• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.

You see an Epson Scan 2 window like this:

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Parent topic: Starting a Scan

Starting a Scan from a Scanning Program

You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,

and open the scanned image in the program.

Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the

software described in this section. You also cannot download and install any Epson product software

from the Epson website for use with Windows 10 S; you must obtain software only from the Windows

Store.

1. Open your scanning program and select its scanning option. (See your scanning program help for

instructions.)

2. Select your product.

Note: In certain programs, you may need to select your product as the "source" first. If you see a

Select Source option, choose it and select your product. With Windows, do not select a WIA option

for your product; not all scan functions will be available.

101

You see an Epson Scan 2 window like this:

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Parent topic: Starting a Scan

Starting a Scan from a Smartphone or Tablet

You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device

over a direct Wi-Fi connection.

Note: Epson Smart Panel does not support scanning with a carrier sheet, or scanning originals longer

than 15.5 inches (393.8 mm).

1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See

the link below.

2. Place your original on the product for scanning.

3. Open the Epson Smart Panel app and select a scan menu on the home screen.

4. Follow the on-screen instructions to scan and save your original.

Parent topic: Starting a Scan

Related tasks

Setting the Operation Mode on the Product Control Panel

Scanning with Document Capture Pro or Document Capture

When you scan with Document Capture Pro (Windows) or Document Capture (Mac), the program

automatically saves your scanned file on your computer in the folder you specify. You can preview and

edit the scanned file, change the scanned file settings, and send to a destination if necessary.

Scanning with Simple Scan in Document Capture Pro - Windows

Scanning with Job Scan in Document Capture Pro - Windows

Scanning with Document Capture - Mac

Parent topic: Starting a Scan

Setting the Operation Mode on the Product Control Panel

Before scanning, set the operation mode on the control panel.

1. Make sure you installed the product software and connected the product to your computer or

network.

2. Select the

home icon, if necessary.

3. Select Settings.

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4. Scroll down and select Document Capture Pro.

5. Select Operation Mode.

6. Choose from the following options:

• Select Client Mode if your product is connected to the network with Document Capture Pro or

Document Capture software running on a Windows or macOS Client PC.

• Select Server Mode if your product is connected to the network with Document Capture Pro

Server (DCPS) running on a Microsoft-based Server OS. You need to enter the server address in

this mode.

7. Select OK > Close to return to the Settings menu.

Parent topic: Scanning with Document Capture Pro or Document Capture

Scanning with Simple Scan in Document Capture Pro - Windows

You can use the Simple Scan option in Document Capture Pro to quickly scan an original.

Note: Settings may vary depending on the software version you are using. Click the Help icon in

Document Capture Pro at any time for more information.

1. Load your original in the product.

2. Do one of the following to start Document Capture Pro:

• Windows 11: Click

, then search for Document Capture Pro and select it.

• Windows 10: Click

and select Epson Software > Document Capture Pro.

• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.

• Windows (other versions): Click or Start, and select All Programs or Programs. Select

Epson Software > Document Capture Pro.

You see the Document Capture Pro window.

Note: You may need to select your scanner from the list, if necessary.

3. Select the Simple Scan tab.

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You see a window like this:

4. Select the size of your original from the Document Size menu.

5. If you want to change specific settings for the scan, click the Scan Settings button. Change any of

the settings as necessary and click OK. For additional settings, click the Detailed Settings button

on the Scan Settings screen.

6. Do one of the following:

• To scan the front side of an original, select SCAN single-sided.

• To scan both sides of an original, select SCAN double-sided.

Your product scans the original and the image appears in the Edit Scanned Results window.

7. Review and edit the scanned image as necessary and click Next when you are finished.

8. Select a destination for the scanned image, change any settings as necessary, and click Complete.

Note: If you are sending the scanned image to a server or cloud destination, you need to enter your

Parent topic: Scanning with Document Capture Pro or Document Capture

105

Scanning with Job Scan in Document Capture Pro - Windows

You can create scan jobs in Document Capture Pro and use them to quickly scan originals and save

them to various destinations.

Note: Settings may vary depending on the software version you are using. Click the Help icon in

Document Capture Pro at any time for more information.

1. Load your original in the product.

2. Do one of the following to start Document Capture Pro:

• Windows 11: Click

, then search for Document Capture Pro and select it.

• Windows 10: Click

and select Epson Software > Document Capture Pro.

• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.

• Windows (other versions): Click or Start, and select All Programs or Programs. Select

Epson Software > Document Capture Pro.

You see the Document Capture Pro window.

Note: You may need to select your scanner from the list, if necessary.

3. Select the Job Scan tab.

106

You see a window like this:

4. Select one of the scan jobs (or click Job Settings to create a new scan job).

The product scans the loaded original and saves it according to the job settings.

5. Depending on the settings for the scan job you selected, you may be able to view and edit the pages

before saving them. If so, click Complete when finished.

The scanned image is saved according to the job settings.

Parent topic: Scanning with Document Capture Pro or Document Capture

Scanning with Document Capture - Mac

When you scan with Document Capture, the program automatically saves your scanned file on your

computer in the folder you specify. You can select settings, preview, and change the scanned file

settings as necessary. Document Capture also allows you to send the scanned file directly to an email

address or printer, or upload it to a server or cloud destination.

Note: Settings may vary depending on the software version you are using. See the Help menu in

Document Capture at any time for more information.

1. Load your original in the product.

2. Open the Applications folder, open the Epson Software folder, and select Document Capture.

107

You see a window like this:

Note: You may need to select your product from the drop-down list.

3. Click the

scan icon.

108

You see a window like this:

Note: If you want to use a scan job that you created instead, select it from the Job list in the

Document Capture window, click the

Start Job button, and skip the rest of these steps.

4. Select any displayed scan settings you want to use.

Note: See the Help information in Document Capture for details.

5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at

the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.

6. Click the

window.

Scan icon and select any detailed scan settings you want to use from the Epson Scan 2

7. Click Scan.

109

You see a preview of your scan in the Document Capture window.

Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture

window.

8. If you would like to scan additional originals and add them to the current captured images, click the +

icon, select Acquire from Scanner, and repeat the previous steps.

9. Check the scanned images and edit them as necessary.

10. Click one of the destination icons to choose where to send your scanned files. (If you cannot see all

of the icons, click the arrow next to the icons.) Change any settings as necessary.

Note: If you are sending the scanned image to a server or cloud destination, you need to enter your

from the Evernote Corporation website and install it before scanning.

11. Depending on the destination you chose, click OK or Send to complete the operation.

Parent topic: Scanning with Document Capture Pro or Document Capture

Scanning in Epson Scan 2

Epson Scan 2 gives you access to basic and advanced scanning features. You can scan your document

and save the scanned image in various file formats in your operating system's Documents or My

Documents folder, or open it in your scanning program. You can preview the scanned image and select

or change settings as necessary.

1. Load your original in the product.

2. Start Epson Scan 2.

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You see this window:

111

Note: The Document Source setting is automatically set to ADF for your product.

3. If you want to scan different size originals by loading them into the ADF one by one, check the

Automatic Feeding Mode checkbox. Scanning begins as soon as you load each original.

4. Select the Scanning Side setting that matches the sides of the original that you want to scan.

5. Select the Document Size setting that matches the size of your original, or select Auto Detect to

have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size,

if necessary.

6. Click on one of the orientation icons, if applicable.

7. Select your original image type and how you want it scanned as the Image Type setting.

8. Select the Resolution setting you want to use for your scan.

9. Select any of the additional settings that you want to use on the Main Settings tab.

10. Click the Advanced Settings tab and select any settings that you want to use.

11. To see a preview of your scan with the settings you selected, click the Preview button.

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Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.

12. Reinsert your original into the ADF.

13. If scanning an original in a carrier sheet or other special original, see the link below for other setting

requirements for special documents.

14. Select the format in which you want to save your scanned file as the Image Format setting. If

necessary, select Options and select any desired format options.

15. Select Settings to modify the file name settings. Enter the file name for your scanned file in the File

Name field.

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16. Select the location in which you want to save your scanned file as the Folder setting. If necessary,

select Select to choose an alternate folder or create a new folder.

17. Click Scan.

The product scans your original and saves the scanned file in the location you specified.

18. If you selected the Automatic Feeding Mode setting, place your next original in the ADF for

scanning. When you finish scanning originals, click Finish.

Additional Scanning Settings - Main Settings Tab

Additional Scanning Settings - Advanced Settings Tab

Scanning Settings for Special Documents

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2

Loading Originals in the Input Tray

Parent topic: Starting a Scan

Related tasks

Additional Scanning Settings - Main Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Main Settings tab.

Stitch Images

When scanning double-sided originals, lets you lay out images from both sides of the original onto

one scanned page.

Rotate

Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow

your product to automatically rotate the image based on the orientation of the text (may take longer to

scan).

Correct Document Skew

Corrects skewed originals, image contents, or both.

Add or edit pages after scanning

Lets you add, remove, or edit the pages in a scan, including rotating pages and changing the page

order.

Note: To save multiple pages in a single file, you must select a file format that supports multiple

pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is

saved as a separate file.

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Skip Blank Pages

If the scanner detects marks from the other side of a blank page and adds the marks to the scanned

image, adjust this setting to prevent this.

Detect Double Feed

Detects a double-feed paper error in the ADF. If you are scanning an original envelope or plastic card,

select Off.

Parent topic: Scanning in Epson Scan 2

Additional Scanning Settings - Advanced Settings Tab

You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all

adjustment settings may be available, depending on other settings you have chosen.

Remove Background

Removes the background of the originals.

Text Enhancement

Sharpens the appearance of letters in text documents.

Auto Area Segmentation

Makes black and white images clearer and text recognition more accurate by separating the text from

the graphics.

Dropout

The scan will not pick up the color you select. This setting is available only if you select Grayscale or

Black & White as the Image Type setting.

Color Enhance

Enhances the shades of the color you select in the scanned image. This setting is available only if you

select Grayscale or Black & White as the Image Type setting.

Brightness

Adjusts the overall lightness and darkness of the scanned image.

Contrast

Adjusts the difference between the light and dark areas of the overall scanned image.

Gamma

Adjusts the midtone density of the scanned image.

Unsharp Mask

Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.

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Descreening

Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This

option improves results when scanning magazines or newspapers. (The results of descreening do not

appear in the preview image, only in your scanned image.)

Threshold

Adjusts the level at which black areas in text and line art are delineated, improving text recognition in

OCR (Optical Character Recognition) programs.

Edge Fill

Corrects shadowing around the edges of the image by filling the shadows with black or white.

Remove Punch Holes

Removes the shadows caused by holes on the edges of the original.

Dual Image Output

Scans the original image twice using different output settings (Windows only).

Watermark

Adds text to the background of the scanned image.

Parent topic: Scanning in Epson Scan 2

Scanning Settings for Special Documents

You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special

originals.

Type of original

Envelope

Required settings

Select Off as the Detect Double Feed setting.

Select Plastic Card as the Document Size setting.

Plastic cards

Carrier sheet

If you select Auto Detect as the Document Size setting,

paper skew is automatically corrected even if the Correct

Document Skew setting is set to Off.

If you select a setting other than Auto Detect as the

Document Size setting, you can only use Contents Skew

as the Correct Document Skew setting. As paper skew is

not applied in this case, only contents skew is corrected

when you select the Paper and Contents Skew setting.

Large originals

If the Document Size list does not contain the document

size you want to scan, select Customize to create a custom

size.

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Type of original

Required settings

Long paper

If the Document Size list does not contain the document

size you want to scan, choose one of the following

depending on the length of the original:

If the paper length is 120 inches (3048 mm) or less, select

Auto Detect (Long Paper) to detect the size automatically.

If the paper length is more than 120 inches (3048 mm),

select Customize to create a custom size and either select

the Detect paper length checkbox if the paper length is

less than 215 inches (5461 mm), or enter a custom Width

and Length if the paper is 215 inches (5461 mm) or longer.

Laminated cards

To scan any transparent areas around the edges of the

card, select Settings as the Document Size setting and

either select the Scan laminated card checkbox or create a

custom size.

Parent topic: Scanning in Epson Scan 2

Saving Scanned Documents as a Searchable PDF Using Epson Scan 2

You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is

recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.

Note: The required Epson Scan 2 OCR Component is installed automatically when you install your

product software. If you install your scanner software programs individually, be sure to also install this

component if you want to perform OCR.

1. Load your original in the product for scanning.

2. Start Epson Scan 2.

3. Select your scan settings.

4. Click Preview and adjust the area you want to scan, if necessary.

5. Reload the ejected original in the scanner.

6. Select Searchable PDF as the Image Format setting.

7. Select Options from the Image Format list.

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You see this window:

8. Select any of the options on the General tab.

9. Select the Text tab.

10. Make sure the language used in the document text is selected as the Text Language setting.

11. Select the Security tab if you want to add a password to the PDF or protect printing or editing

properties.

12. Click OK.

13. Confirm the File Name setting and select a Folder setting for your document.

14. Click Scan.

The scanned image is saved as a searchable PDF.

Parent topic: Scanning in Epson Scan 2

Image Format Options

You can select different image formats and related options. For details on available options, click the ?

icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.

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BITMAP (*.bmp)

A standard image file format for most Windows programs.

JPEG (*.jpg)

An image format that lets you highly compress image data. However, the higher the compression, the

lower the image quality. (The TIFF format is recommended when you need to modify or retouch your

scanned image.)

PNG (*.png)

An image format that does not lose quality during editing.

TIFF (*.tif)

A file format created for exchanging data between many programs, such as graphic and DTP

software.

Multi-TIFF (*.tif)

A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images

using a compatible program.

PDF (*.pdf)

A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or

other programs. You can save multi-page documents in one PDF file.

Searchable PDF (*.pdf)

A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or

other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned

document can be searched.

Parent topic: Scanning in Epson Scan 2

Scan Resolution Guidelines

The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of

detail captured in your scans. Increasing the resolution raises the amount of detail captured but comes

with the following disadvantages:

• Larger file sizes

• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans

• The image may become too large to fit on your display or print on paper

If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the

resolution from the default resolution set by the software. Follow these guidelines to determine the

resolution setting you need:

• You will scan the image at its original size but enlarge it later in an image-editing program.

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Increase the resolution setting in your scanning software. Increase the resolution by the same amount

you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi

(dots per inch) and you will double the image size later, change the resolution setting to 600 dpi.

• You will scan the image at 100% or smaller size.

Select the resolution setting based on how you will use the scanned image:

• Email/view on a computer screen/post on the web: 96 to 200 dpi

• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi

Parent topic: Starting a Scan

Scanning Special Projects

Your product's scanning software offers various options to help you quickly complete special scan

projects.

Scanning Two Originals onto One Sheet (Stitching Images) - Windows

Scanning Multi-Page Originals as Separate Files - Windows

Saving a Scan as an Office Format File - Windows

Scanning to a SharePoint Server or Cloud Service - Windows

Scanning to a SharePoint Server or Cloud Service - Mac

Parent topic: Starting a Scan

Scanning Two Originals onto One Sheet (Stitching Images) - Windows

You can scan both sides of a double-sided or folded original in Document Capture Pro and combine

them into a single image with the Epson Scan 2 Stitch Images setting (not available for all products).

Note: Settings may vary depending on the software version you are using. Click the Help icon in

Document Capture Pro at any time for more information.

1. Load your original in the product.

Note: If an optional carrier sheet is included with your product, use it when scanning a folded original

or damage to the original may occur. Place the original into the carrier sheet with the folded edge

against the right side of the carrier sheet. Make sure to insert the carrier sheet into your product with

the white edge facing down.

2. Do one of the following to start Document Capture Pro:

• Windows 11: Click

, then search for Document Capture Pro and select it.

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• Windows 10: Click

• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.

• Windows (other versions): Click or Start and select All Programs or Programs. Select

and select Epson Software > Document Capture Pro.

Epson Software > Document Capture Pro.

3. Select the Simple Scan tab.

You see a window like this:

4. Click Scan Settings > Detailed Settings.

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You see an Epson Scan 2 window like this:

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5. Select Double-Sided as the Scanning Side setting.

6. Select the original document size or Auto Detect as the Document Size setting.

7. Select one of the following as the Stitch Images setting:

• Top & Bottom: Places the scanned images one above the other.

• Left & Right: Places the scanned images side by side.

8. Select the Advanced Settings tab and verify that the Edge Fill setting is set to None.

9. Click Save.

10. Click OK.

11. Click SCAN double-sided.

Your product scans the original and the image appears in the Edit Scanned Results window.

Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side

on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the

document.

12. Review and edit the scanned pages as necessary and click Next when you are finished.

13. Select a destination and any settings as necessary and click Complete.

Parent topic: Scanning Special Projects

Scanning Multi-Page Originals as Separate Files - Windows

You can use Document Capture Pro to scan multi-page originals as separate scanned files. You can

indicate how the separate files are created by defining a maximum page count per file or by inserting

blank pages, barcodes, or characters that can be detected by the software as separation markers.

Note: Settings may vary depending on the software version you are using. Click the Help icon in

Document Capture Pro at any time for more information.

1. Load your multi-page original in the product.

2. Do one of the following to start Document Capture Pro:

• Windows 11: Click

, then search for Document Capture Pro and select it.

• Windows 10: Click

and select Epson Software > Document Capture Pro.

• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.

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• Windows (other versions): Click

or Start, and select All Programs or Programs. Select

Epson Software > Document Capture Pro.

You see the Document Capture Pro window.

3. Select the Job Scan tab.

You see a window like this:

4. Click the Job Settings button.

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You see a window like this:

5. Select New Job and select the scan settings. Click Next when finished.

You see a window like this:

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6. Select the Apply job separation checkbox.

7. Select the method you want to use to separate the originals as the Separator setting. Click

Separation Settings to specify the settings for the selected option.

8. Finish creating the new scan job and click Save.

9. Click Back on the Job Settings screen.

Your originals are saved into separate files and folders as specified when the job is run.

Parent topic: Scanning Special Projects

Saving a Scan as an Office Format File - Windows

You can use Document Capture Pro (Windows) to save your scans in one of the following Microsoft

Office file formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx).

Note: The settings may vary, depending on the software version you are using. See the help information

in Document Capture Pro for details.

1. Load your original in the product.

2. Do one of the following to start Document Capture Pro:

• Windows 11: Click

, then search for Document Capture Pro and select it.

• Windows 10: Click

and select Epson Software > Document Capture Pro.

• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.

• Windows (other versions): Click or Start, and select All Programs or Programs. Select

Epson Software > Document Capture Pro.

3. Select the Simple Scan tab.

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You see a window like this:

4. If you want to select specific scan settings for the scan, click the Scan Settings button, select any

displayed settings you want to use, and click OK.

Note: See the help information in Document Capture Pro for details.

5. Do one of the following:

• To scan the front side of an original, select SCAN single-sided.

• To scan both sides of an original,select SCAN double-sided.

Your product starts scanning and you see the Edit Scanned Results window.

6. View and edit the scanned pages as necessary and click Next when you are finished.

Note: See the help information in Document Capture Pro for details.

7. Click one of the destination icons (except Print) to choose where to send your scanned files. You

see the settings window.

8. Select the Office format file you want to use from the File Type drop-down list.

9. Click Option to display additional settings.

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10. Select any additional settings as necessary and click OK.

Note: See the help information in Document Capture Pro for details.

11. Confirm your settings and click Complete.

Your originals are saved in the Office file format you selected.

Parent topic: Scanning Special Projects

Scanning to a SharePoint Server or Cloud Service - Windows

You can use Document Capture Pro (Windows) to upload scanned images to a SharePoint server or a

cloud service.

Note: The settings may vary, depending on the software version you are using. See the help information

in Document Capture Pro for details.

1. Load your original in the product.

2. Do one of the following to start Document Capture Pro:

• Windows 11: Click

, then search for Document Capture Pro and select it.

• Windows 10: Click

and select Epson Software > Document Capture Pro.

• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.

• Windows (other versions): Click or Start, and select All Programs or Programs. Select

Epson Software > Document Capture Pro.

3. Select the Simple Scan tab.

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You see a window like this:

4. If you want to select specific scan settings for the scan, click the Scan Settings button, select any

displayed settings you want to use, and click OK.

Note: See the help information in Document Capture Pro for details.

5. Do one of the following:

• To scan the front side of an original, select SCAN single-sided.

• To scan both sides of an original,select SCAN double-sided.

Your product starts scanning and you see the Edit Scanned Results window.

6. View and edit the scanned pages as necessary and click Complete when you are finished.

Note: See the help information in Document Capture Pro for details.

7. Click one of the cloud server or service destination icons. You see the settings window.

8. Enter any required information to set up the destination. You may need to log in to your cloud service

to authenticate the connection and allow Document Capture Pro to access the cloud service.

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9. Adjust any settings and click Complete.

Note: See the help information in Document Capture Pro for details.

Your originals are uploaded to the indicated server or cloud service.

Parent topic: Scanning Special Projects

Scanning to a SharePoint Server or Cloud Service - Mac

You can use Document Capture to upload scanned images to a SharePoint server or a cloud service.

Note: The screen shown may vary, depending on your OS version.

1. Open the Applications folder, open the Epson Software folder, and select Document Capture.

You see a window like this:

Note: You may need to select your product from the drop-down list.

2. Click the

scan icon.

3. Select any displayed scan settings you want to use.

Note: See the Help information in Document Capture for details.

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4. Click Scan.

You see a preview of your scan in the Document Capture window.

5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you

cannot see all of the icons, the service software may not be installed, the service may not be

available on your platform, or you need to click the arrow next to the icons.)

You see the Transfer Settings window.

6. Enter any required information to set up the destination. You may need to log in to your cloud service

to authenticate the connection and allow Document Capture to access the cloud service. If you have

previously created a saved setting for the destination, select it from the drop-down list.

7. Adjust any save settings, then click OK or Send, depending on the destination.

Your originals are scanned and uploaded to the indicated server or cloud service.

Parent topic: Scanning Special Projects

Scanning with AirPrint

AirPrint enables instant scanning from a Mac without the need to install drivers or download software.

Note: You can only scan using AirPrint on a macOS system. The iOS operating system does not support

scanning with AirPrint.

1. Load your originals.

2. Connect the product to the same network that your Mac is connected to, or connect the product to

your Mac with a USB cable.

3. On the System Preferences screen on your Mac, click Printers & Scanners.

4. Select your scanner from the list, then click Open Scanner.

5. Select scan settings as needed, then start scanning.

Note: For details, see the macOS User Guide.

Parent topic: Starting a Scan

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Related topics

Authentication Scanning

Your product comes with an authentication feature which provides standalone authentication without

using a server. A variety of authentication options are available, including scanning with an ID card. To

ensure a secure scanning environment, different preset settings can be registered on each user’s panel

display to prevent misuse of the product. When the authentication setting is enabled on the product, user

authentication is required in order to start scanning.

Note: You cannot scan from a computer or smart device when using authentication.

The following scanning options are available when authentication is enabled on your product. Some

options may be restricted by your administrator. For more information, contact your administrator.

• Scan to My Email sends the scanned file to the authenticated user's email address.

• Scan to My Folder saves the scanned file to the folder assigned to the authenticated user.

• Network Folder/FTP saves the scanned file to a pre-defined folder on a network computer or FTP

server.

• Email sends the scanned file directly from the product through a pre-defined email server.

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• Cloud sends the scanned file directly from the product to a destination that you have registered with

Epson Connect.

• USB Drive saves the scanned file directly to a USB device connected to the product. (This option is

not available if an authentication device is connected to the product.)

Note: For detailed information about enabling authentication on your product, see the online

Administrator's Guide.

Parent topic: Starting a Scan

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Cleaning and Transporting Your Product

See these sections if you need to clean or transport your product.

Cleaning Your Product

Checking the Roller Counter

Replacing the Rollers

Transporting Your Product

Cleaning Your Product

To keep your product working at its best, you should clean it several times a year.

Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.

Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product's

outer case.

1. Turn off the scanner and unplug the AC adapter.

2. Disconnect any connected cables.

3. Clean the outer case with a soft, dry cloth. Do not use liquid or chemical cleansers.

Note: If the outer case still requires additional cleaning, use a slightly damp cloth to wipe the outer

case. Then wipe the case with a soft, dry cloth.

4. Clean the LCD screen with a soft, dry cloth.

Parent topic: Cleaning and Transporting Your Product

Cleaning Inside Your Product

Clean your product regularly to make sure that no dust builds up on the glass scanning surfaces. Dust

can cause spots or lines in your scanned images. Clean the inside of the product every 5,000 scans. You

can check the latest number of scans using the Epson Scan 2 Utility.

Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.

Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product's

outer case.

134

1. Turn off the product and unplug the AC adapter.

2. Disconnect any connected cables.

3. Pull down on the cover open lever and open the scanner cover.

4. Use a genuine Epson cleaning kit or a soft cloth to wipe off any dust or dirt on the glass scanning

surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some

other hard-to-remove material, use a genuine Epson cleaning kit to remove stains. Use a small

amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid.

Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too

much force on the glass.

135

5. Use a cotton swab to wipe off any dust or dirt on the sensors shown here.

Caution: Do not use liquid or glass cleaner on the cotton swab.

6. Locate the separation roller.

136

7. Squeeze the tabs on the sides of the separation roller cover and open the cover.

Caution: Be careful not to apply too much force when opening the cover.

8. Slide the separation roller to the left and remove it.

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9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist

cloth.

Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry

cloth may damage the surface of the roller.

10. To replace the separation roller, insert the end of the roller into the hole on the right side and lower

the other end of the roller into place.

11. Close the separation roller cover until you hear it click into place.

Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and

reinstall it, then try to close the cover again.

138

12. Locate the pickup roller.

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13. Press down on the pickup roller cover latch and pull up the cover to remove it.

140

14. Pull down the tab on the pickup roller and slide the roller to the right to remove it.

Note: Do not use force to pull out the pickup roller; doing so may damage the inside of the product.

15. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth.

Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry

cloth may damage the surface of the roller.

16. To replace the pickup roller, align the notches on the roller unit and slide it to the left. Press up on the

tab to secure the roller.

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17. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it

clicks into place.

Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit

and reinstall it, then try to close the cover again.

18. Close the scanner cover.

19. Plug in the AC adapter and press the power button to turn on the product.

20. Select the

home icon, if necessary, and select Scanner Maintenance.

21. Select Roller Cleaning.

142

22. Pull down on the cover open lever and open the scanner cover.

The product enters roller cleaning mode.

143

23. Slowly rotate the rollers shown here by tapping anywhere on the LCD screen. Use a genuine Epson

cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the rollers as they rotate. Repeat this

step until the rollers are clean.

Caution: Be careful not to get your hands or hair caught in the rollers as they rotate.

24. Close the scanner cover.

The product automatically exits roller cleaning mode.

Parent topic: Cleaning and Transporting Your Product

Related references

Resetting the Roller Counter

144

Checking the Roller Counter

Check the product's roller counter to determine when your rollers need to be replaced. When you

replace the rollers, reset the roller counter so you know when you may need to replace the rollers again.

Note: To check the roller counter from the product's control panel, select the

home icon, if necessary,

and select Scanner Maintenance > Roller Replacement.

1. Make sure the product is turned on and connected to your computer.

2. Do one of the following to open the Epson Scan 2 Utility:

• Windows 11: Click

, then search for Epson Scan 2 Utility and select it.

• Windows 10: Click

and select EPSON > Epson Scan 2 Utility.

• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.

• Windows 7: Click > All Programs > EPSON > Epson Scan 2 Utility.

• Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.

3. Click the Counter tab.

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You see a screen like this:

4. If the number in the Number of Scans field exceeds the life cycle of the rollers, it is time to replace

the rollers.

Note: In the above screen, the life cycle of the rollers is the default number displayed in the Count

Alert Setting field. The life cycle may vary depending on the paper type.

5. Close the Epson Scan 2 Utility.

Parent topic: Cleaning and Transporting Your Product

146

Replacing the Rollers

Replace the product's rollers when the number of scans exceeds the life cycle of the rollers. Check the

roller counter to see when you need to replace the rollers.

Note: Frequent use of textured media may cause premature wear on the rollers. If frequent paper jams

occur before the life cycle of the rollers is exceeded, try cleaning the rollers. In some cases, the rollers

may need to be replaced before the number of scans exceeds the life cycle of the rollers.

1. Turn off the product.

2. Unplug the AC adapter.

3. Disconnect any connected cables.

4. Pull down on the cover open lever and open the scanner cover.

147

5. Press down on the pickup roller cover latch and pull up the cover to remove it.

148

6. Pull down the tab on the pickup roller and slide the roller to the right to remove it.

Note: Do not use force to pull out the pickup roller; doing so may damage the inside of the product.

7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on

the tab to secure the roller.

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8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it

clicks into place.

Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the

roller unit and reinstall it, then try to close the cover again.

150

9. Squeeze the tabs on the sides of the separation roller cover and open the cover.

Caution: Be careful not to apply too much force when opening the cover.

10. Slide the separation roller to the left and remove it.

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11. To install a new separation roller, insert the end of the roller into the hole on the right side and lower

the other end of the roller into place.

12. Close the separation roller cover until you hear it click into place.

Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and

reinstall it, then try to close the cover again.

13. Close the scanner cover.

14. Connect any disconnected cables.

15. Plug in the AC adapter and turn on the product.

16. Reset the roller counter.

Note: Make sure to dispose of the pickup roller and the separation roller following the rules and

regulations of your local authority. Do not disassemble them.

Parent topic: Cleaning and Transporting Your Product

Related references

Checking the Roller Counter

Related tasks

Checking the Roller Counter

152

Resetting the Roller Counter

When you replace the product's rollers, reset the roller counter so you know when you may need to

replace the rollers again.

1. Select the

home icon, if necessary.

2. Do one of the following:

• Select Scanner Maintenance > Roller Replacement > Reset the Number of Scans > Number

of Scans After Replacing Roller > Yes.

• Select Settings > Device Information > Reset the Number of Scans > Number of Scans After

Replacing Roller > Yes.

Note: You can also reset the roller counter from your computer using the Epson Scan 2 Utility.

Select the Counter tab and click Reset.

Parent topic: Replacing the Rollers

Related tasks

Solving Scanning Problems

Transporting Your Product

If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it

for transportation as described here.

1. Turn off the product and unplug the AC adapter.

2. Disconnect any connected cables.

153

3. Close the input tray extension and the output tray.

Note: Make sure the output tray is securely closed.

154

4. Push apart the latches on the back on the input tray and lift the input tray off of the product.

5. Place the product in its original packing materials, if possible, or use equivalent materials with

cushioning around the product.

Parent topic: Cleaning and Transporting Your Product

155

Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages

Solving Network Scanning Problems

Solving Scanned Image Quality Problems

Resetting the Epson Scan 2 Settings

Where to Get Help (U.S. and Canada)

Where to Get Help (Latin America)

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen. You

can also select the help icon to see help information and how-to instructions on the screen.

Note: If the LCD screen is dark, tap the screen to wake the product from sleep mode.

LCD screen message

Condition/solution

Check the following if a computer

is not found. - Connection between

the scanner and the computer

(USB or network) - Installation of a

necessary application - Application

version - Power supply to the

computer - Firewall and security

software settings - Group settings

of a scanner and Document

Try the following:

• Make sure the product is connected correctly and the latest

versions of Epson Scan 2 and Document Capture Pro

(Windows) or Document Capture (Mac) are installed on your

computer.

• Make sure the AC adapter is securely connected to the product

and an electrical outlet. Check that the outlet is working properly

by plugging another electrical device into it.

Capture Pro - Execution of re-

searching For details, see your

documentation.

• Check the firewall settings for Epson software.

• Make sure the Group setting is the same for the computer and

the product.

• Search for the computer again.

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LCD screen message

Condition/solution

The combination of the IP address There is a problem with the network connection to your product.

and the subnet mask is invalid.

See your documentation for more

details.

Check the solutions in this guide.

RECOVERY MODE

A firmware update has failed. Connect your product using a USB

cable and try updating the firmware again. If you still receive this

error message, contact Epson for support.

DNS error. Check DNS settings.

A communication error during scanning to a shared folder over a

network has occurred. Try the following:

• Make sure the computer you are scanning to is turned on and

not in sleep mode.

• Temporarily disable the computer's firewall and security

software, then try saving a scan over the network again. If

successful, check your security software settings.

• Check the computer's network type to make sure it is not set to

Public; you cannot save a scan to a shared folder over a public

network. Click the link to "Cannot Save a Scan to a Shared

Folder Over a Network" below for instructions.

• Make sure the shared folder path matches the path registered to

your product contacts list.

• Make sure the IP address of the computer is correct. If using

DHCP, obtain the IP address again. If using a static IP address,

change the computer name in the shared folder path to the IP

address and try again. (For example, change \\EPSON02\SCAN

to \\192.168.xxx.xxx\SCAN)

• Make sure the DNS setting is correct, and that the computer

name and IP address match when the DNS server management

table is updated. Contact your network administrator.

Authentication error. Check the

An authentication error during scanning to a shared folder over a

location, user name and password. network has occurred. Make sure the computer's user name and

password are correct and match those registered to your product

contacts list. Also make sure the password has not expired.

157

LCD screen message

Condition/solution

Communication error. Check the

Wi-Fi/network connection.

A wireless communication error during scanning to a shared folder

over a network has occurred. Try the following:

• Make sure the path to the shared folder matches the path

registered to your product's contact list.

• Make sure you enabled access rights to the shared folder in the

folder Properties when you created the shared folder. See the

link below for instructions on creating a shared folder using the

correct properties.

• Windows: Make sure the Use Microsoft network sharing

setting is enabled in Web Config. Select Network > MS

Network to access the setting. See the link below for

instructions on accessing Web Config.

The file name is already in use.

Rename the file and scan again.

A file of the same name already exists in the shared network folder

you are trying to scan to. Change the file name, or move or deleted

files as necessary and try scanning to the shared folder again.

Scanned file(s) are too large. Only The storage on the computer you are trying to scan to does not

XX page(s) have been sent. Check have enough space to store your scan. Increase the free space

if the destination has enough

space.

and try again.

Parent topic: Solving Problems

Related references

Where to Get Help (U.S. and Canada)

Where to Get Help (Latin America)

Related tasks

Replacing the Rollers

Setting a Password and Locking the Control Panel

Changing Regular Cleaning Alert Settings

Related topics

Product Does Not Turn On or Turns Off Unexpectedly

158

Solving Scanning Problems

Check these solutions if you have problems scanning with your product.

Forgot the Administrator Password

Scanner Button Does Not Work as Expected

Scanning Software Does Not Operate Correctly

Paper Feeding Problems

Paper Jam Problems

Paper Protection Does Not Work Correctly

Scanning is Slow

Cannot Send Scans to a Cloud Service

Cannot Send Scans to an Email

Parent topic: Solving Problems

Product Does Not Turn On or Turns Off Unexpectedly

If the product does not turn on or if it turns off unexpectedly, try these solutions:

• Make sure the AC adapter is securely connected to the product and to a working electrical outlet.

• If the product turns off unexpectedly, you may need to adjust the Sleep Timer and Power Off Timer

settings on the control panel.

Parent topic: Solving Scanning Problems

Related tasks

Changing the Sleep Timer Settings

Changing the Power Off Timer Settings

Forgot the Administrator Password

If you forget the password or inadvertently set it, the product will need to be sent to Epson for service.

Note: The default password is the product's serial number. To locate the serial number, check the label

attached to the back of your product.

Parent topic: Solving Scanning Problems

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Scanner Button Does Not Work as Expected

If the scanner button does not start the correct program or perform the correct action, try these solutions:

• Make sure your scanner is turned on and any interface cables are securely connected at both ends.

• Check the USB cable connection between the computer and scanner if you are connecting via USB.

• Check that the correct scanner is selected using the Epson Scan 2 Utility.

• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.

• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If

necessary, uninstall and reinstall it.

• Make sure you have assigned the correct job to the scanner button and change it, if necessary.

• Check the status of the lights and make sure the scanner is ready to scan.

• If you are connecting your scanner over a network, make sure the Wi-Fi connection is working

correctly. Try turning the wireless router off and on again, and make sure the router cable is securely

connected.

• If you are connecting your scanner via USB, use only the USB cable that came with the scanner.

Make sure it is connected directly to your computer and not to a USB hub.

• Make sure your scanner is not connected to another computer via USB. A USB connection takes

priority over a Wi-Fi connection.

• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and

reinstall it.

Parent topic: Solving Scanning Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• Make sure the product is turned on.

• Make sure the connection between the product and your computer is secure.

160

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

• In Windows, be sure that the product is listed under Imaging Devices in the Device Manager.

• Check that the correct product is selected using the Epson Scan 2 Utility.

• Check that the correct setting is assigned to the scanner button in Document Capture Pro (Windows)

or Document Capture (Mac).

• Make sure the scanning software is installed.

• Connect the product directly to the computer. The product may not work properly when connected

through a USB hub/switch.

• Plug the USB Type A connector into a USB 3.0 port on your computer, if available.

• Document Capture Pro (Windows) does not support Windows Vista or Windows server, so use Epson

Scan 2 for scanning instead.

• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the

Scanner or Source setting.

• Make sure the PC Connection via USB setting is not disabled on the control panel.

• Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on.

• If you are using the product over a network, make sure the network cable is securely connected.

• Make sure another computer is not connected to the scanner using a USB cable. A USB connection

takes priority over a Wi-Fi connection. If another computer is connected by USB, disconnect it.

• If you are using a Mac computer, make sure you select the network that has priority on it.

Parent topic: Solving Scanning Problems

Related concepts

Windows System Requirements

Related references

Mac System Requirements

Paper Feeding Problems

If you have problems feeding originals in your product, try these solutions:

• If multiple pages feed at once, try the following:

• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.

• Load fewer originals at a time.

161

• Load only originals that meet the specifications for your product.

• Clean inside the product and replace the roller assembly kit, if necessary.

• Check the pickup rollers and clean, if necessary.

• Select

on the product control panel to slow down the scanning speed.

• Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.

• Use the optional carrier sheet for thin, folded, or irregularly shaped originals.

• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start

Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.

Parent topic: Solving Scanning Problems

Related references

Related tasks

Related topics

Paper Jam Problems

If an original has jammed inside the product, follow these steps:

Note: Epson Smart Panel does not support scanning originals more than 15.5 inches (398.3 mm) in

length.

1. Turn off your product.

2. Remove all originals from the input tray.

3. Pull down the cover open lever and open the scanner cover.

162

4. Gently pull out any jammed originals from inside the product.

163

5. Gently pull out any jammed originals from the output tray.

6. Close the scanner cover.

7. Carefully follow all loading instructions when you reload originals.

If originals jam in the product frequently, try the following:

• Select

on the product control panel to slow down the scanning speed.

• Turn off the Detect Double Feed setting.

• Clean inside the product and clean the rollers.

• Close the output tray and let the originals fall freely onto the surface below the scanner.

• If the roller counter is nearing end of life, replace the roller assembly kit.

Parent topic: Solving Scanning Problems

Related references

Where to Get Help (U.S. and Canada)

Where to Get Help (Latin America)

164

Related tasks

Related topics

Windows System Requirements

Paper Protection Does Not Work Correctly

To reduce damage to the original, the Paper Protection feature immediately stops scanning if a paper

feed error is detected. If the Paper Protection feature does not work correctly, try these solutions:

• If your scanned original is damaged, make sure that the Paper Protection feature is enabled. Increase

the detection level, if necessary.

• If misdetection occurs frequently, lower the Paper Protection detection level.

• Set the Paper Protection feature to Off on the LCD screen (Settings > Scanner Settings > Paper

Protection > Off) when scanning plastic cards and thick originals.

• When scanning multiple originals, make sure that the leading edges of the documents are aligned. If

the leading edges of the documents are not aligned, they may be mistakenly detected as a paper feed

error even if they are scanned correctly.

• Make sure you align the edge guides with the original to avoid scanning at an angle.

Parent topic: Solving Scanning Problems

Scanning is Slow

If scanning becomes slow, try these solutions:

• Scan your original at a lower resolution, if possible.

• Make sure your system meets the requirements for your operating system. If you are scanning a high-

resolution image, you may need more than the minimum requirements. If necessary, increase your

system's memory or reduce the resolution.

• The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2.

• If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may

have automatically slowed down to protect the scanner mechanism from overheating or becoming

damaged. Let the scanner rest with the power on for 30 minutes, then try scanning again.

• Make sure the slow mode setting is turned off on the scanner control panel.

• If you are running virus protection or other security software, exclude the TWAIN.log files from

monitoring or set the TWAIN.log file as read only. See your virus protection or security software

instructions for details. The TWAIN.log file is saved in C:\Users\(user name)\AppData\Local\Temp.

165

Note: You may need to unhide system folders to view files in that location.

• If you are scanning over a network, factors such as interference, network traffic, or weak signal

strength may affect your scanning speed.

• Computers with USB 3.0 (SuperSpeed) or USB 2.0 (Hi-Speed) ports can scan faster than those with

USB 1.1 ports. If you are using a USB 3.0 or 2.0 port with the scanner, make sure it meets the system

requirements.

Parent topic: Solving Scanning Problems

Related references

Mac System Requirements

Cannot Send Scans to a Cloud Service

If you cannot send a scan to a cloud service, try these solutions:

• Make sure your computer is connected to the internet.

• Make sure the login information you entered for the cloud service is correct.

• Make sure the cloud service is not down for system maintenance. Check the cloud service website for

more information.

Parent topic: Solving Scanning Problems

Cannot Send Scans to an Email

If you cannot send a scan to an email address, try these solutions:

• Make sure the destination email address is working.

• Make the email server settings are correct.

• Contact the email server administrator to make sure the server is running.

Parent topic: Solving Scanning Problems

Solving Network Scanning Problems

Check these solutions if you have problems scanning over a network.

Product Cannot Connect to a Wireless Router or Access Point

Network Software Cannot Find Product on a Network

Wired Network Connection Becomes Unstable

166

Cannot Scan Over a Network

Cannot Save a Scan to a Shared Folder Over a Network

Parent topic: Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

• If you are connecting the product via Wi-Fi Protected Setup (WPS), make sure you activate WPS on

your product within 2 minutes of activating WPS discovery mode on the router by pressing the WPS

button or enabling the WPS setting in your router firmware.

• Make sure to place your product within contact range of your router or access point. Avoid placing

your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing

cabinet.

• Verify that your router or access point is operating correctly by connecting to it from your computer or

another device.

• You may need to temporarily disable your firewall and any anti-virus software on your wireless router

or access point. Then try scanning again. You can also unblock your product driver or network

address in your firewall or anti-virus software.

• Check to see if access restrictions, such as MAC address filtering, are set on the router or access

point. If access restrictions are set, add your product's MAC address to your router's address list. To

obtain your product's MAC address, check the label on the back or bottom of your product. Then

follow the instructions in your router or access point documentation to add the address to the list.

• If your router or access point does not broadcast its network name (SSID), follow the instructions that

came with your product to enter your wireless network name manually.

• If your router or access point has security enabled, determine the kind of security it is using and any

required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA

passphrase correctly.

• Check if your computer is restricting the available wireless channels. If so, verify that your wireless

access point is using one of the usable channels and change to a usable channel, if necessary.

• The product may not be able to communicate with a computer with both Ethernet and Wi-Fi adapters

enabled. Disable all network interfaces except for the interface connected to the product.

• Turn off all of the devices you are trying to connect to the network. Wait about 10 seconds, and then

turn on the devices in the following order; wireless router, computer or smart device, scanner. Move

the scanner and computer or smart device closer to the wireless router, and then try to make network

settings again.

167

• If you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs

and devices are connected to different SSIDs, you cannot connect to the wireless router. Connect the

computer or smart device to the same SSID as the scanner.

• Enable the DHCP function on the router or access point.

• Check that the product's IP address is set correctly.

• If you cannot start scanning from a smart device, make sure the product and smart device are

connected correctly. Use the Epson Smart Panel to check the connection status for the smart device

and the product.

Wi-Fi Direct (Simple AP) Mode Setup

Related concepts

Wi-Fi or Wired Networking

Related topics

Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:

• Make sure your product is turned on and connected to your network. Verify the connection using your

product control panel.

• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-

ASCII characters.

• Make sure your product is not connected to a guest network.

• If necessary, reinstall your software and try running EpsonNet Setup again:

1. Reset your product's network settings to their factory defaults.

2. Windows only: Uninstall your product software.

3. Restart your router following the instructions in your router documentation.

Note: If you are reading these instructions online, you will lose your Internet connection when you

restart your router, so note the next step before restarting it.

168

4. Download your product software from the Epson website using the instructions on the Start Here

sheet.

• If you have replaced your router, reinstall your product software to connect to the new router.

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing detection of your device over the network. See your router or access point documentation

for instructions on disabling the Privacy Separator function.

Related concepts

Wi-Fi Direct (Simple AP) Mode Setup

Wired Network Connection Becomes Unstable

When you connect your product to a wired network using a router or access point that supports IEEE

802.3az (Energy Efficient Ethernet), the connection may become unstable, you may be unable to

connect to the product, and the communication speed may become slow. If you experience any of these

issues, follow the steps below to disable IEEE 802.3az and then connect your product again.

1. Disconnect the Ethernet cables connected to the computer and your product.

2. Disable IEEE 802.3az for the computer's network adapter if it is enabled (check your operating

system's Ethernet connection settings).

3. Connect the computer and your product directly with an Ethernet cable.

4. Check the product's IP address on the LCD screen (Settings > Network Settings > Network

Status > Wired LAN/Wi-Fi Status > IP Address).

5. On the computer, open a web browser and enter your product's IP address.

6. Select Network > Wired LAN.

7. Select OFF for IEEE 802.3az. and click Next.

8. Click OK and remove the Ethernet cable connecting the computer and your product.

9. If you disabled IEEE 802.3az for your computer's network adapter, enable it.

10. Reconnect the Ethernet cables from the router or access point to your computer and product.

If problems still occur, other devices on the network may be causing them.

169

Cannot Scan Over a Network

If you have problems scanning over a network, try these solutions:

• Check the product control panel for error messages. If you have the notification email set when the

events occur, you can promptly learn the status.

• Make sure the computer and product are connected to the same network (or network subnet/VLAN).

• If the product and computer cannot communicate and are connected to the same network (or network

subnet/VLAN), check if your router or access point uses the privacy separator and disable it, if

necessary. Follow the instructions in your router or access point documentation to disable the privacy

separator.

• Move the product and computer or smart device closer to the router or access point.

• If you cannot scan from the start button on the product, make sure you restarted your computer

after installing the scanning software. Also start Epson Scan 2 before scanning with the start button.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few

seconds, and restart the program. If Epson Scan 2 cannot restart, turn off your product, turn it back on,

and try starting Epson Scan 2 again.

• Check the network connection setting in the Epson Scan 2 Utility.

• You may need to temporarily disable the firewall and any anti-virus software on your wireless router or

access point.

• If you see the message "Network product is not available: currently being used by user", there may be

a communication error between the product and computer. Restart the product.

• Epson Scan 2 does not support networks that use only IPv6. Use Epson Scan 2 on a network that

supports IPv4.

• If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open

the Epson Scan 2 Utility, enter the IP address for your product, and click Add.

• Restart the product and check the IP address on the product control panel.

• Make sure the router, switch, or hub is turned on.

• Restart the router, switch, or hub, wait for approximately one minute after restarting, then check the

connection again.

• The order in which the router, access point, switch, or hub and product are turned on may cause a

temporary connection error. Restart the product, wait for approximately one minute after restarting,

then check the connection again.

170

• Make sure the Ethernet cable is securely connected to your product and to your router, switch, or hub.

Check to see if the LED for the port to which your product is connected is on or flashing. If the link LED

is off, try connecting your product to a different port on the router, switch, or hub or try changing the

Ethernet cable.

• If you see a message telling you the product is not available, there may be a communication error

between the product and computer. Restart the product.

• If there is an IP address conflict, the network connection may become unavailable. Check the IP

address for each device and assign unique IP addresses.

• Restart the computer.

Starting a Scan Using the Epson Scan 2 Icon

Starting a Scan from a Scanning Program

Cannot Save a Scan to a Shared Folder Over a Network

If you cannot save a scan to a shared folder when scanning over a network, or saving takes a very long

time, try these solutions:

• Make sure that the computer is turned on and is not running in a power-saving mode, such as sleep or

standby.

• Make sure you created a shared folder on your computer (Windows).

• Make sure the network folder does not already contain a file of the same name. If so, rename the file

and try again.

• Make sure you added the correct user permissions.

• If you registered the shared folder path to your product's control panel contact list or entered the path

manually to scan, make sure you used the correct path.

• Make sure the address in your product's control panel contact list and the address of the shared folder

are the same.

171

• Make sure the user name and password are correct on the computer and product's control panel

Contacts list. Also, make sure that the password has not expired.

• If you are using a laptop and the IP address is set to DHCP, the IP address may change when

reconnecting to the network. Obtain the IP address again.

• Make sure your network type is not set to Public network. You cannot scan to a shared folder when

using a public network. Set the forward settings for each port.

• If saving your scan to a shared folder takes a very long time, make sure the DNS setting and the DNS

domain name are correct. Contact your network administrator for instructions.

Creating a Shared Network Folder

Related tasks

Registering Contacts for Email, Network, or FTP Scanning - Control Panel

Registering Contacts for Email, Network, or FTP Scanning - Web Config

Solving Scanned Image Quality Problems

Check these sections if a scanned image on your computer screen has a quality problem.

Note: For solutions when using Document Capture Pro (Windows) or Document Capture (Mac)

software, see the Document Capture Pro (Windows) or Document Capture (Mac) help utility.

Back of Original Image Appears in Scanned Image

Scanned Characters are Blurry

Characters are not Recognized During Conversion to Editable Text (OCR)

Ripple Patterns Appear in an Image

Spots or Lines Appear in All Scanned Images

Scanned Image is Cropped

Parent topic: Solving Problems

Back of Original Image Appears in Scanned Image

If an image from the back of a thin original appears in your scanned image, make sure you selected the

correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2.

You can also select the Remove Background setting in Epson Scan 2.

172

Note: If you select Color as the Image Type setting, you can change the level from Standard to High to

remove more of the background.

If the image is still visible, you can also try setting a lower level for Edge Enhancement or a higher level

for Noise Reduction.

Parent topic: Solving Scanned Image Quality Problems

Related references

Related tasks

Scanned Characters are Blurry

If characters in your scanned images are blurry, try these solutions:

• Make sure you do not move the product or original while scanning.

• Operate the product on a flat, stable surface.

• Make sure the originals are ejecting properly.

• Adjust these Epson Scan 2 settings (if available) and try scanning again:

• Select the Text Enhancement setting.

• If the Image Type setting is Black & White, adjust the Threshold setting or change the Edge

Enhancement and Noise Reduction Level settings.

• Increase the Resolution setting.

• Set the Image Type to Grayscale.

• If you are scanning in JPEG format, change the compression level. Click Options in the Image

Format menu and change the Image Quality setting.

Parent topic: Solving Scanned Image Quality Problems

Related references

Related tasks

173

Characters are not Recognized During Conversion to Editable Text (OCR)

If characters in your scanned images are not recognized during OCR conversion, try these solutions:

• Make sure your original is loaded straight on your product.

• Use an original with clear text.

• Adjust these Epson Scan 2 settings (if available) and try scanning again:

• Select the correct Image Type setting.

• Select or adjust the Text Enhancement setting.

• If the Image Type is set to Black & White, adjust the Threshold setting.

• Set the Image Type to Grayscale.

• Set the scanning resolution between 200 and 600 dpi.

• If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2.

• If you are using OCR software, check the manual for any additional adjustments.

• Scan thermal paper receipts as soon as possible. They may deteriorate due to age or friction.

• When saving to Microsoft Office or Searchable PDF files, check that the correct languages are

selected. Check the language in each save setting window.

Parent topic: Solving Scanned Image Quality Problems

Related references

Related tasks

Ripple Patterns Appear in an Image

You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused

by interference from differing pitches in the scanner's screen and your original's halftone screen. To

reduce this effect, adjust these Epson Scan settings (if available) and try scanning again:

• Select the Descreening setting.

• Select a lower Resolution setting.

Parent topic: Solving Scanned Image Quality Problems

Related references

174

Related tasks

Spots or Lines Appear in All Scanned Images

If spots or lines appear in all your scanned images, try the following solutions:

• Clean the rollers and glass scanning surfaces inside your product using a genuine Epson cleaning kit

or a soft, moist cloth.

• Remove any dirt from your original.

• Enable the Detect Glass Dirt setting in the Epson Scan 2 Utility. You can also enable Glass Dirt

Detection on the product's control panel (Settings > Scanner Settings > Glass Dirt Detection > On).

Note: If glass dirt detection does not work correctly, adjust the setting. If the glass dirt alert screen

appears after cleaning the inside of the product, check the glass surface again (scratches on the glass

may be detected as a glass dirt).

Parent topic: Solving Scanned Image Quality Problems

Related tasks

Scanned Image is Cropped

If the edges of a scanned image are cropped, try the following solutions:

• Select Auto Detect as the Document Size setting in Epson Scan 2, Document Capture Pro, or

Document Capture.

• If the document size is not detected correctly using the Auto Detect setting, select the size of your

original from the Document Size list.

Note: If the size you want to scan is not on the list, select Customize to create it manually (Windows

only).

• In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the

cropping area shown in the Crop Margins for Size "Auto" setting. In Document Capture Pro, select

Detailed Settings from the Scan window. Click Configuration and select the Document tab. Adjust

the cropping area shown in the Crop Margins for Size "Auto" setting.

• In Epson Scan 2, select the Advanced Settings tab. Make sure the Edge Fill setting is set to None.

Parent topic: Solving Scanned Image Quality Problems

175

Related tasks

Resetting the Epson Scan 2 Settings

If you continue to experience image quality problems after trying all possible solutions, you may need to

reset the Epson Scan 2 settings using the Epson Scan 2 Utility.

1. Do one of the following to start the Epson Scan 2 Utility:

• Windows 11: Click

, then search for Epson Scan 2 Utility and select it.

> EPSON > Epson Scan 2 Utility.

• Windows 10: Click

• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.

• Windows 7: Click

, and select All Programs. Select EPSON > Epson Scan 2 > Epson Scan

2 Utility.

• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2

Utility.

2. Click the Other tab.

3. Click Reset and confirm your choice.

Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall your scanner

software and re-install it.

Parent topic: Solving Problems

Related concepts