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Dell™ Studio 1535/1536
Quick Reference Guide
Model PP33L
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
Finding Information
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7
1
About Your Computer
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9
Front and Right View
Back and Left View
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Bottom View .
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Removing and Replacing the Base Cover
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Troubleshooting
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33
Dell Technical Update Service
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Pre-Boot Self-Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics
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33
37
Dell Support Center
Drive Problems
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38
Hard drive problems
Error Messages
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39
Contents
3
Lockups and Software Problems
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The computer stops responding
A program stops responding or
crashes repeatedly .
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44
® ®
Microsoft Windows operating system
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Memory Problems .
Power Problems .
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Troubleshooting Software and Hardware Problems
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Restoring Your Operating System .
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48
Using Windows Vista System Restore .
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4
Getting Help
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Obtaining Assistance
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53
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DellConnect .
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Online Services .
AutoTech Service .
Automated Order-Status Service
Problems With Your Order .
Product Information .
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Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
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4
Contents
A Appendix
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59
FCC Notice (U.S. Only) .
FCC Class B .
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59
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59
Macrovision Product Notice
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60
Index
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61
Contents
5
6
Contents
Finding Information
NOTE: Some features may be optional and may not ship with your computer. Some
features may not be available in certain countries.
NOTE: Additional information may ship with your computer.
Document/Media/Label
Contents
Service Tag and Express Service Code
• Use the Service Tag to identify your
computer when you use
You can find this at the bottom of your
computer.
support.dell.com or contact support.
• Enter the Express Service Code to direct
your call when contacting support.
Model Number
Model number of your computer.
You can find this at the bottom of your
computer next to the service tag.
Drivers and Utilities Media
• A diagnostic program for your computer
• Drivers for your computer
• Device documentation
• Notebook System Software (NSS)
Readme files may be included on your
Drivers and Utilities media to provide
last-minute updates about technical
changes to your computer or advanced
technical-reference material for
technicians or experienced users.
NOTE: Drivers and documentation updates
can be found at support.dell.com.
Setup Diagram
Service Manual
How to setup your computer
• How to remove and replace parts
• How to troubleshoot and solve
problems
Available at Dell Support Website -
support.dell.com
Dell Technology Guide
• About your operating system
• Using and maintaining peripherals
Available in Windows Help and Support
(Start →Help and Support) and at
• Understanding technologies such as
Internet, E-mail, and so on.
Dell Support Website - support.dell.com
Finding Information
7
Document/Media/Label
Contents
Microsoft Windows License Label
Your operating system product key.
NOTE: This label is available only for
systems with Microsoft operating system.
You can find this label in the battery
compartment.
Dell Support Center
• Self Help (Troubleshooting, Security,
System Performance, Network/Internet,
Backup/Recovery, and Windows Vista)
• Alerts (technical support alerts relevant
to your computer)
• Assistance from Dell (Technical
Support with DellConnect™, Customer
Service, Training and Tutorials, How-To
Help with Dell on Call, and Online
Scan with PC CheckUp)
• About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)
NOTE: The Dell Support Center features
available in your computer depends on the
configuration.
Dell QuickSet Help
Information on network activity, the
hotkeys, and other items controlled by
Dell QuickSet
To view Dell QuickSet Help, right-click
the Dell QuickSet icon in the Windows
notification area.
8
Finding Information
1
3
5
7
9
camera indicator (optional)
display
2
4
6
8
camera (optional)
media control buttons (9)
num lock light
keyboard
device status lights
AC adapter connector
power button
10 battery status light
11 optical drive
12 USB connectors (2)
14 fingerprint reader (optional)
16 analog microphone
13 IEEE connector
15 consumer IR
17 touch pad buttons (2)
19 caps lock light
18 touch pad
20 digital array microphones (optional)
CAMERA INDICATOR — Indicates that the camera is on. Based on configuration
selections you made when ordering your computer, your computer may not include a
camera.
CAMERA — Built-in camera for video capture, conferencing, and chat. Based on
configuration selections you made when ordering your computer, your computer may
not include a camera.
DISPLAY — For more information on the display, see Dell Technology Guide.
MEDIA CONTROL BUTTONS — Control CD, DVD, Blu-ray, and Media Player playback.
Launch Dell MediaDirect
Play the previous track
Stop
Mute the sound
Turn the volume down
Turn the volume up
Eject the disc
Play or pause
Play the next track
10
About Your Computer
KEYBOARD — Backlit keyboard is an optional feature. If you have purchased the
backlit keyboard, you can change the settings through Dell QuickSet.
See Dell Technology Guide for more information on keyboard.
NUM LOCK LIGHT — Turns on when Num Lock is activated.
DEVICE STATUS LIGHTS
The lights located on the palm rest towards the front of the computer
indicate the following:
WiFi status light – Turns on when wireless networking is enabled. To enable
or disable wireless networking, use the wireless switch (see "wireless on/off
switch" on page 17).
®
Bluetooth status light – Turns on when a card with Bluetooth wireless
technology is enabled.
NOTE: The card with Bluetooth wireless technology is an optional feature. The
light turns on only if you ordered the card with your computer. For more
information, see the documentation that came with your card.
To turn off only the Bluetooth wireless technology functionality, right-click the
icon in the notification area, and then click Disable Bluetooth Radio. To
turn it back on, right-click the
click Enable Bluetooth Radio.
icon in the notification area, and then
To quickly enable or disable all wireless devices, use the wireless switch.
Hard drive activity light – Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the
light is flashing.
POWER BUTTON — Press the power button to turn on the computer or exit a power
management mode.
NOTICE: If the computer stops responding, press and hold the power button until
the computer turns off completely (may take several seconds).
®
NOTICE: To avoid losing data, turn off your computer by performing a Microsoft
®
Windows operating system shutdown rather than by pressing the power button.
About Your Computer
11
AC ADAPTER CONNECTOR — Attaches an AC adapter to the computer.
The AC adapter converts AC power to the DC power required by the computer.
You can connect the AC adapter with your computer turned on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However,
power connectors and power strips vary among countries. Using an incompatible
cable or improperly connecting the cable to the power strip or electrical outlet
may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the
connector, not the cable itself, and pull firmly, but gently to help prevent damage to
the cable.
NOTE: Plug the power cord and the adapter firmly in, and ensure that the
green LED is on.
BATTERY STATUS LIGHT — Turns on steadily or blinks to indicate battery charge status.
If the computer is connected to an electrical outlet, the battery status light operates as
follows:
– Solid white: The battery is charging and has attained sufficient charge or the battery
is completely charged
– Off: The battery is adequately charged (or the computer is turned off).
– Solid orange: The battery charge is low.
– Flashing orange: The battery charge is critically low.
12
About Your Computer
OPTICAL DRIVE — For more information about the optical drive,
see Dell Technology Guide.
NOTE: The optical drive supports standard circular 12.7 cm discs. Irregularly
shaped discs or discs smaller than 12.7 cm are not supported.
USB CONNECTORS
Connect USB devices, such as a mouse, keyboard, or printer.
IEEE 1394 CONNECTOR — Connects devices supporting IEEE 1394a high-speed
transfer rates, such as some digital video cameras.
FINGERPRINT READER (OPTIONAL) — Helps to keep your Dell™ computer secure.
When you slide your finger over the reader, it uses your unique fingerprint to
authenticate your user identity. The controlling security management software,
DigitalPersona Personal, displays a fingerprint reader icon in the system tray that
shows whether the reader is ready for use, and provides convenient access to a few
major components and features on its menu. When the reader is ready to scan
fingerprints, the reader icon appears normally. Otherwise, a red X displays over the
reader icon. The icon also flashes in red color when a fingerprint scan is being
processed.
For more information on how to activate and use DigitalPersona Personal, click Start →
Programs →DigitalPersona Personal. The following sub-items are available in this
menu:
•
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Fingerprint Enrollment Wizard - To enroll your fingerprint
Fingerprint Logon Manager - To add, remove or modify properties related to
Fingerprint Logons
•
Import and Export Wizard - To export fingerprint information into a file for the further
import on another computer, or for the use as a user-level backup. This functionality
allows avoiding the need to re-enter the data when upgrading your computer or while
adding a fingerprint reader to a second computer. However, you need to enroll your
fingerprints on the computer that you are exporting the DigitalPersona Personal data to.
•
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Properties - To configure DigitalPersona Personal Settings and product behavior. For
more information, see DigitalPersona Online Help
Features General Settings
→
Using DigitalPersona Personal
→
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Check for Updates - To deliver and install software updates and also for updating
options. You must have an Internet connection to use this feature. You can either
check for updates manually or automatically.
About Your Computer
13
•
Help - HTML-based Help.
CONSUMER IR — Infrared sensor for using the Dell Travel Remote.
ANALOG MICROPHONE — Integrated single microphone for conferencing and chat.
NOTE: Analog microphone is present only when you have not ordered for the
optional camera and digital array microphones.
TOUCH PAD BUTTONS — Use these buttons much like the buttons on a mouse when
you use the touch pad to move the cursor on the display.
TOUCH PAD — Provides the functionality of a mouse.
CAPS LOCK LIGHT — turns on when Caps Lock is activated.
DIGITAL ARRAY MICROPHONES — Higher quality built-in microphones for
conferencing and chat. These microphones filter noise and provide better sound
quality
NOTE: Digital array microphones are optional and may not be present in your
computer unless you have ordered for the optional camera. Instead, your computer
will have an integrated single analog microphone.
14
About Your Computer
Back and Left View
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5
6
12
7
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10
11
1
3
5
7
9
ExpressCard slot
2
4
6
8
8-in-1 media card reader
microphone connector
USB connector
headphone connectors (2)
network connector (RJ-45)
eSATA connector*
VGA connector
HDMI connector
10 wireless switch
12 Wi-Fi catcher network locator
14 battery
11 security cable slot
13 air vents
* Studio 1535 systems have an additional USB connector instead of an eSATA connector.
About Your Computer
15
EXPRESSCARD SLOT — Supports one ExpressCard. The computer ships with a
plastic blank installed in the slot.
8-IN-1 MEDIA CARD READER — Provides a fast and convenient way to view and share
digital photos, music, and videos stored on a media memory card. The computer ships
with a plastic blank installed in the slot. The 8-in-1 memory card reader reads the
following digital media memory cards:
• Secure Digital (SD) memory card
• Secure Digital Input Output (SDIO) card
• MultiMediaCard (MMC)
• Memory Stick
• Memory Stick PRO
• xD-Picture Card
• Hi Speed-SD
• Hi Density-SD
AUDIO CONNECTORS
Attach headphones to the
Attach a microphone to the
connector
connector
NETWORK CONNECTOR (RJ-45)
Connects the computer to a network. The two lights next to the
connector indicate status and activity for wired network connections.
For information on using the network adapter, see the device user’s
guide supplied with your computer.
USB CONNECTORS
Connect USB devices, such as a mouse, keyboard, or printer.
16
About Your Computer
ESATA CONNECTOR
Connect eSATA compatible storage devices, such as external hard
disk drives or optical drives.
NOTE: The eSATA connector is available only in Studio 1536.
VGA CONNECTOR
HDMI CONNECTOR — HDMI (High-Definition Multimedia Interface) connector
carries an uncompressed all digital signal to produce hi-definition video and audio.
WIRELESS ON/OFF SWITCH — Use this switch to rapidly turn off or on any wireless
devices such as WLAN cards and internal cards with Bluetooth wireless technology.
The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher™ network
locator (see "Wi-Fi Catcher™ network locator" on page 18) to scan for wireless networks
in your vicinity. The wireless switch is enabled and configured for use when your
computer is shipped to you. You can change the settings through Dell QuickSet or the
BIOS (system setup program).
1
2
1
2
off
on
Disables wireless devices
Enables wireless devices
About Your Computer
17
SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device
to the computer.
WI-FI CATCHER™ NETWORK LOCATOR — Press this button for a few seconds to scan
specifically for wireless networks in your vicinity.
The Wi-Fi Catcher Network Locator has a light that operates as follows:
- Flashing white: Searching for networks
- Solid white for 10 seconds and then turns off: Network found
- Off (flashing white turns off after 10 blinks): No signal found
The Wi-Fi Catcher Network Locator is enabled and configured for use when your
computer is shipped to you. For more information on the Wi-Fi Catcher Network
Locator and to enable the feature through Dell QuickSet, right-click the QuickSet
icon in the notification area, and then select Help.
AIR VENTS — The computer uses an internal fan to create airflow through the vents,
which prevents the computer from overheating. The fan automatically turns on when
the computer gets hot. Fan noise is normal and does not indicate a problem with the
fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air
vents. Do not store your computer in a low-airflow environment, such as a closed
briefcase, while it is running. Restricting the airflow can damage the computer or
cause a fire.
18
About Your Computer
Bottom View
1
2
3
4
1
3
battery
2
4
battery charge/health gauge
base cover
battery release latch
BATTERY — When a battery is installed, you can use the computer without
connecting the computer to an electrical outlet.
NOTE: Connecting the computer to an electrical outlet through the AC adapter will
present the brightest picture as well as charge the battery.
BATTERY CHARGE/HEALTH GAUGE — Provides information on the battery charge.
BATTERY RELEASE LATCH — Releases the battery.
BASE COVER — Compartment that contains the processor, hard drive, memory modules,
WLAN, WWAN, or Ultra Wideband (UWB) cards.
About Your Computer
19
Removing and Replacing the Battery
CAUTION: Using an incompatible battery may increase the risk of fire or
explosion. Replace the battery only with a compatible battery purchased from
Dell. The battery is designed to work with your Dell computer. Do not use batteries
from other computers with your computer.
CAUTION: Before performing these procedures, turn off the computer, disconnect
the AC adapter from the electrical outlet and the computer, disconnect the modem
from the wall connector and the computer, and remove any other external cables
from the computer.
NOTICE: You must remove all external cables from the computer to avoid possible
connector damage.
NOTICE: If you choose to replace the battery with the computer in Sleep state, you
have up to 1 minute to complete the battery replacement before the computer shuts
down and loses any unsaved data.
To remove the battery:
1
2
3
Ensure that the computer is turned off.
Turn the computer over.
Slide the battery release latch toward the side of the computer until it is
engaged.
4
Slide the battery out of the bay.
2
1
1
battery
2
battery release latch
To replace the battery, slide the battery into the bay until it clicks into place.
20
About Your Computer
Removing and Replacing the Base Cover
CAUTION: Before working inside your computer, follow the safety instructions
that shipped with your computer.
CAUTION: Before performing this procedures, turn off the computer, disconnect
the AC adapter from the electrical outlet and the computer, disconnect the modem
from the wall connector and the computer, and remove any other external cables
from the computer.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist
grounding strap or by periodically touching an unpainted metal surface (such as a
connector on the back of the computer).
To remove the base cover:
1
2
3
Ensure that the computer is turned off.
Remove the battery (see "Removing and Replacing the Battery" on page 20).
Loosen the six captive screws on the base cover and lift the cover off the
computer at an angle as shown in the picture.
components should be removed only by trained support personnel.
For instructions on removal and replacement of parts, see the Service Manual
at support.dell.com.
To replace the base cover:
1
2
3
Align the tabs on the base cover to the bottom of the computer.
Replace and tighten the six captive screws on the base cover.
Replace the battery (see "Removing and Replacing the Battery" on page 20).
About Your Computer
21
1
2
3
4
1
3
base cover
tabs
2
4
captive screws (6)
SIM card slot
22
About Your Computer
Specifications
NOTE: Offerings may vary by region. For more information regarding the
configuration of your computer, click Start , click Help and Support, and then
select the option to view information about your computer.
Processor
Processor type
Studio 1535:
®
™
• Intel Celeron Processor
®
• Intel Pentium™ Processor
®
• Intel Core™ 2 Processor
Studio 1536:
®
• AMD Sempron™ Processor
®
• AMD Athlon™ Dual Core Processor
®
• AMD Turion™ Dual Core Processor
®
• AMD Turion™ Ultra Dual Core Processor
L1 cache
L2 cache
64 KB (Intel - 32 KB per core)
256 KB (AMD - 128 KB per core)
512 KB (AMD Sempron)
1 MB (Intel Pentium, Intel Celeron, AMD
Athlon, AMD Turion)
2 MB or 3 MB (Intel Core 2 Duo, AMD
Turion Ultra)
6 MB (Intel Core 2 Duo)
External bus frequency
HyperTransport (AMD)
533 MHz (Intel Celeron, Intel Pentium
Dual Core)
667 MHz/800 MHz (Intel Core 2 Duo)
2.66 GHz (AMD Turion Ultra Dual-Core)
Specifications
23
System Information
System chipset
Intel GM/PM 965 (Studio 1535)
AMD M780G (Studio 1536)
Data bus width
DRAM bus width
Processor address bus width
Flash EPROM
64 bits
dual-channel (2) 64-bit buses
32 bits
2 MB
Graphics bus
PCI-E X16
32 bits
PCI bus
ExpressCard
NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support
PC Cards.
ExpressCard controller
Intel ICH8M (Studio 1535)
AMD M780G (Studio 1536)
one ExpressCard slot (54 mm)
ExpressCard/34 (34 mm)
ExpressCard/54 (54 mm)
1.5 V and 3.3 V
ExpressCard connector
Cards supported
ExpressCard connector size
26 pins
24
Specifications
8-in-1 Memory Card Reader
8-in-1 memory card controller
8-in-1 memory card connector
Cards supported
Ricoh R5C833
8-in-1 combo card connector
• Secure Digital (SD)
• SDIO
• MultiMediaCard (MMC)
• Memory Stick
• Memory Stick PRO
• xD-Picture Card
• Hi Speed-SD
• Hi Density-SD
Memory
Memory module connector
Memory module capacities
Memory type
two user-accessible SODIMM connectors
512 MB, 1 GB, 2 GB
800 MHz SODIMM DDR2
512 MB (single channel)
Minimum memory
Maximum memory
4 GB (dual channel 2G x2)
NOTE: In order to take advantage of the dual channel bandwidth capability, both
memory slots must be populated and must match in size.
NOTE: The available memory displayed does not reflect the complete maximum
memory installed because some memory is reserved for system files.
Ports and Connectors
Audio
microphone connector, two stereo
headphone/speakers connector
IEEE 1394a
4-pin serial connector (optional)
Consumer IR
sensor compatible with Philips RC6
(receive only)
Mini Card
two Type IIIA Mini Card slots, one half-size
Mini Card slot
Network adapter
RJ-45 port
Specifications
25
Ports and Connectors (continued)
eSATA
one four pin eSATA/USB combo connector
(available only on Studio 1536)
USB
four 4-pin USB 2.0-compliant connector
(Studio 1535)
three 4-pin USB 2.0-compliant connector
(Studio 1535)
Video
15-hole connector
19 pin
HDMI
Communications
Modem:
Type
External V.92 56K USB Modem
Hardware modem
Controller
Interface
Universal Serial Bus (USB)
Network adapter
Wireless
10/100/1000 Ethernet LAN on system board
internal WLAN (half-size Mini-Card),
®
WWAN, Mini-Card with Bluetooth
wireless technology, UWB (optional) Mini-
Cards
WWAN ExpressCard
®
Bluetooth wireless technology
Video
Discrete:
Video type
Video controller
Video memory
integrated on system board
ATI Mobility Radeon HD 3450
GDDR2 256MB
26
Specifications
Video (continued)
UMA:
Video type
integrated on system board
Video controller
Mobile Intel GMA X3100, ATI Radeon™
HD 3200 Graphics
Video memory
Intel: Up to 358 MB of shared memory
AMD: Up to 256 MB of shared memory (32
MB dedicated local frame buffer)
LCD interface
TV support
LVDS
HDMI 1.2
Audio
Audio type
IDT 92HD73C High Definition Audio
codec
Audio controller
Stereo conversion
Interfaces:
5.1 channel High Definition Audio
24-bit (analog-to-digital and digital-to-analog)
Internal
Intel High Definition Audio
External
microphone-in connector, two stereo
headphones/speakers connector
Speaker
two 4-ohm speakers
Internal speaker amplifier
Volume controls
2 Watt per channel into 4 ohms
program menus, media control buttons
Specifications
27
Display
Type (TrueLife)
15.4-inch CCFL WXGA Anti-Glare
15.4-inch CCFL WXGA+ with TrueLife
15.4-inch CCFL WUXGA with TrueLife
15.4-inch WXGA+WLED with TrueLife
Dimensions:
Height
207 mm (8.14 in)
331.2 mm (13.03 in)
391.2 mm (15.4 in)
Width
Diagonal
Maximum resolutions:
WXGA AG
1280 x 800 at 262 K colors
1440 x 900 at 262 K colors
1600 x 1200 at 262 K colors
60 Hz
WXGA+ with TrueLife
WUXGA with TrueLife
Refresh rate
+
Operating angle
Viewing angles:
Horizontal
0° (closed) to 140°
40° (WXGA AG)
55° (WXGA+ with TrueLife
)
55° (WUXGA+ with TrueLife
)
Vertical
+15°/–30° (WXGA AG)
45° (WXGA+ with TrueLife
)
45° (WUXGA+ with TrueLife
)
Pixel pitch:
WXGA AG
0.258 mm
0.2304 mm
0.1725 mm
WXGA+ with TrueLife
WUXGA with TrueLife
Controls
+
brightness can be controlled through keyboard
shortcuts (see Dell Technology Guide for more
information.)
28
Specifications
Media
Drive
DVD+/-RW
Interface
Roxio Creator 10 DE and Roxio Creator 10
Premier - Ultimate
Dell MediaDirect™ 4.0
Keyboard
Number of keys
86 (U.S. and Canada); 102 (Europe); 105
(Japan); 104 (Brazil)
Layout
QWERTY/AZERTY/Kanji
NOTE: Backlit keyboard is optional
Camera (optional)
Pixel
2.0 mega pixel
Video Resolution
Diagonal Viewing Angle
320x240 ~1600x1200 (640x480 at 30fps)
66°
Touch Pad
X/Y position resolution
(graphics table mode)
240 cpi
Size:
Width
Height
73.09-mm (2.87-in) sensor-active area
40.09-mm (1.57-in) rectangle
Specifications
29
Battery
Type
9-cell "smart" lithium ion
6-cell "smart" lithium ion
4-cell "smart" lithium ion
Dimensions:
Depth
48.3 mm (1.9 in) (4/6/9 cell)
20.4 mm (0.8 in) (4/6 cell)
37.8 mm (1.5 in) (9 cell)
206.6 mm (8.13 in) (4/6 cell)
284.9 mm (11.2 in) (9 cell)
0.24 kg (0.54 lb) (4 cell)
Height
Width
Weight
0.34 kg (0.75 lb) (6 cell)
0.5 kg (1.1 lb) (9 cell)
Voltage
11.1 VDC (6/9 cell)
14.8 VDC (4 cell)
Charge time (approximate):
Computer off
4 hours
Operating time
Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions.
See Dell Technology Guide for more
information on battery life.
Life span (approximate)
Temperature range:
Operating
300 discharge/charge cycles
0° to 35°C (32° to 95°F)
–40° to 65°C (–40° to 149°F)
CR-2032
Storage
Coin-cell battery
30
Specifications
AC Adapter
Input voltage
Input current (maximum)
Input frequency
Output current
65 W
100–240 VAC
1.5 A
50–60 Hz
3.34 A (continuous)
4.34 A (peak for 4-second pulse)
4.62 A (continuous)
90 W
5.62 A (peak for 4-second pulse)
Output power
Rated output voltage
Dimensions:
65 W
65 W or 90 W
19.5 VDC
Height
28.2 mm (1.11 in)
57.9 mm (2.28 in)
137.2 mm (5.4 in)
Width
Length
90 W
Height
34.2 mm (1.35 in)
60.9 mm (2.39 in)
153.42 mm (6.04 in)
Width
Length
Weight (without cables)
65 W
0.29 kg (0.64 lb)
0.345 kg (0.76 lb)
90 W
Temperature range:
Operating
Storage
0° to 35°C (32° to 95°F)
–40° to 65°C (–40° to 149°F)
Connector types:
DC connector
AC connector
3 pin, 7.4 mm plug
2 pin - C7 (Japan only)
3 pin - C5
Specifications
31
Physical
Height
25.3 mm to 38.5 mm (1.0 in to 1.51 in)
355 mm (13.98 in)
Width
Depth
261.9 mm (10.31 in)
Weight (with 4-cell battery):
Configurable to less than
2.68 kg (5.91 lb)
Environmental
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity (maximum):
Operating
10% to 90% (noncondensing)
5% to 95% (noncondensing)
Storage
Maximum vibration (using a random
vibration spectrum that simulates
user environment):
Operating
Storage
0.66 GRMS
1.3 GRMS
Maximum shock (Measured with
hard drive in operating but not
accessing data status and a 2-ms half-
sine pulse for operating. Also
measured with hard drive in head-
parked position and a 2-ms halfsine
pulse for storage):
Operating
110 G
160 G
Storage
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
–15.2 to 10,668 m (–50 to 35,000 ft)
G2 or lower as defined by ISA-S71.04-1985
Storage
Airborne containment level
32
Specifications
Troubleshooting
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of
software and hardware updates for your computer. This service is free and can
be customized for content, format, and frequency of notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
Pre-Boot Self Assessment (PSA) Diagnostics and
Dell 32 Bit Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
Diagnostics Available
Depending on which Dell computer you have purchased there may be
additional extended Dell 32 Bit Diagnostics available on the hard drive in a
Utility Partition that provides additional troubleshooting.
When to Use PSA Diagnostics and Dell 32 Bit Diagnostics
If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 44 and run PSA Diagnostics and
Dell 32 Bit Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTE: PSA and 32 Bit Dell Diagnostics operate only on Dell computers.
Enter system setup, review your computer’s configuration information, and
ensure that the device you want to test displays in system setup and is active
(for more information on system setup, see Dell Technology Guide).
Start the Dell 32 Bit Diagnostics from your hard drive or from your Drivers and
Utilities media.
Troubleshooting
33
Starting PSA Diagnostics From Your Computer
NOTE: If your computer does not display a screen image, contact Dell (see
"Contacting Dell" on page 58).
NOTE: Troubleshooting using Dell 32 Bit Diagnostics through the Utility Partition,
referenced in this section, may or may not be available in your computer.
1
2
3
Ensure that the computer is connected to an electrical outlet.
Turn on (or restart) your computer.
Start PSA Diagnostics in one of the following two ways:
a
When the DELL™ logo appears, press <F12> immediately. Select
Diagnostics from the boot menu, and then press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue
®
®
to wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
NOTE: Before attempting option B, the computer must be turned off.
b
Press and hold the <Fn> key while powering the computer on.
Follow the prompts on the screen, select Diagnostics to start the PSA suite
of tests. The computer then runs the Pre-boot Self Assessment, a series of
initial tests of your system board, keyboard, hard drive, and display.
•
•
During the assessment, provide inputs when prompted.
If a failure is detected, the computer stops and beeps. To stop the
assessment and restart the computer, press <n>; to continue to the
next test, press <y>; to retest the component that failed, press <r>.
•
If failures are detected during the Pre-boot System Assessment, write
down the error code(s) and contact Dell.
If the Pre-boot System Assessment completes successfully and your system
has 32 Bit Diagnostics, you receive the message Booting Dell
Diagnostics Utility Partition. Press any key to
continue.
4
Press any key to start the Dell 32 Bit Diagnostics.
34
Troubleshooting
Starting the Dell 32 Bit Diagnostics From the Drivers and Utilities Media
NOTE: Depending on which Dell computer you have purchased there may not be
an additional extended Dell 32 Bit Diagnostics available on the Drivers and Utilities
media referenced in this section.
1
2
3
Insert your Drivers and Utilities media.
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTICE: Keyboard failure may result when a key on the keyboard is held
down for extended periods of time. To avoid possible keyboard failure, press and
release <F12> in even intervals until the boot device menu appears.
4
At the boot device menu, use the up- and down-arrow keys to highlight
CD/DVD/CD-RW, and then press <Enter>.
NOTE: The Quickboot feature changes the boot sequence for the current
boot only. Upon restart, the computer boots according to the boot sequence
specified in system setup.
5
Select the Boot from CD-ROM option from the menu that appears, and
then press <Enter>.
6
7
Type
1
to start the Drivers and Utilities menu, and then press <Enter>.
Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple
versions are listed, select the version appropriate for your computer.
8
9
At the Dell Diagnostics Main Menu, select the test you want to run.
NOTE: Write down the error codes and problem descriptions exactly as they
appear and follow the instructions on the screen.
After all tests have completed, close the test window to return to the Dell
Diagnostics Main Menu
.
10 Remove your Drivers and Utilities media and close the Main Menu
window to exit Diagnostics. Restart the computer.
Troubleshooting
35
Dell Diagnostics Main Menu
After the Dell Diagnostics loads and the Main Menu screen appears, click the
button for the option you want.
NOTE: It is recommended that you select Test Systemto run a complete test
on your computer.
Option
Function
Run the stand-alone memory test
Run System Diagnostics
Exit Diagnostics
Test Memory
Test System
Exit
After you have selected the Test Systemoption from the main menu, the
following menu appears.
NOTE: It is recommended that you select Extended Testfrom the menu
below to run a more thorough check of the devices in the computer.
Option
Function
Performs a quick test of system devices. The test typically
takes 10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Express Test
Performs a thorough check of system devices. The test
typically takes an hour or more and periodically requires your
input to answer specific questions.
Extended Test
customize the tests you want to run.
Custom Test
Symptom Tree
Lists a number of common symptoms and allows you to select
a test based on the symptom of the problem you are having.
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you
cannot resolve the problem, contact Dell (see "Contacting Dell" on page 58).
NOTE: The Service Tag for your computer is located at the top of each test screen.
When contacting Dell support, have your Service Tag ready.
36
Troubleshooting
The following tabs provide additional information for tests run from the
Custom Test or Symptom Tree option:
Tab
Function
Displays the results of the test and any error conditions
encountered.
Results
Displays error conditions encountered, error codes, and the
problem description.
Errors
Describes the test and any requirements for running the test.
Displays your hardware configuration for the selected device.
Help
Configuration
The Dell Diagnostics obtains configuration information for
all devices from system setup, memory, and various internal
tests, and it displays the information in the device list in the
left pane of the screen. The device list may not display the
names of all the components installed on your computer or
all devices attached to your computer.
Allows you to customize the test by changing the test settings.
Parameters
Dell Support Center
The Dell Support Center helps you find the service, support and system-specific
information you need. For more information about Dell Support Center and
available support tools, click the Services tab at support.dell.com.
Click on the
icon in the taskbar to run the application. The home page
provides links to access:
•
Self Help (Troubleshooting, Security, System Performance,
Network/Internet, Backup/Recovery, and Windows Vista)
•
•
Alerts (technical support alerts relevant to your computer)
Assistance from Dell (Technical Support with DellConnect™, Customer
Service, Training and Tutorials, How-To Help with Dell on Call, and
Online Scan with PCCheckUp)
•
About Your System (System Documentation, Warranty Information,
System Information, Upgrades & Accessories)
The top of the Dell Support Center home page displays your system’s model
number along with its service tag and express service code.
Troubleshooting
37
Guide. It is available in Windows Help and Support (Start →Help and
Support) and at Dell Support Website.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.
®
®
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE —
•
Click Start
→Computer.
If the drive is not listed, perform a full scan with your antivirus software to
check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE —
•
Insert another CD, DVD, or BD to eliminate the possibility that the
•
Insert a bootable media and restart the computer.
CLEAN THE DRIVE OR DISK — See Dell Technology Guide.
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES — See Dell Technology Guide for
instructions on troubleshooting software and hardware problems.
RUN THE DELL DIAGNOSTICS — See "Pre-Boot Self Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics" on page 33.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may
prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
RUN CHECK DISK —
1
2
Click Start
→Computer.
Right-click Local Disk (C:)
.
38
Troubleshooting
3
4
Click Properties→Tools→Check Now
.
administrator on the computer, click Continue; otherwise, contact your
administrator to continue the desired action.
Click to check Scan for and attempt recovery of bad sectors, and then
click Start
.
Error Messages
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
AUXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. If the problem persists,
contact Dell (see "Contacting Dell" on page 58).
BAD COMMAND OR FILE NAME — Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE — The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 58).
CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to
commands from the computer (see "Drive Problems" on page 38).
DATA ERROR — The hard drive cannot read the data (see "Drive Problems" on
page 38).
DECREASING AVAILABLE MEMORY — One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them (see Service Manual for instructions to replace memory
modules).
DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the
hard drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics" on page 33).
DRIVE NOT READY — The operation requires a hard drive in the bay before it
can continue. Install a hard drive in the hard drive bay.
Troubleshooting
39
EXTENDED MEMORY SIZE HAS CHANGED — The amount of memory recorded in
NVRAM does not match the memory installed in the computer. Restart the
computer. If the error appears again, contact Dell.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file
that you are trying to copy is too large to fit on the disk, or the disk is full. Try
copying the file to a different disk or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
GATE A20 FAILURE — A memory module may be loose. Reinstall the memory
command. The message is usually followed by specific information—for
example, Printer out of paper. Take the appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the
drive type. Shut down the computer, remove the hard drive, and boot the
computer from a CD. Then, shut down the computer, reinstall the hard drive,
Diagnostics" on page 33).
HARD-DISK DRIVE CONTROLLER FAILURE 0 — The hard drive does not respond
to commands from the computer. Shut down the computer, remove the hard
drive, and boot the computer from a CD. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem persists, try
another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see
"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on
page 33).
HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands
from the computer. Shut down the computer, remove the hard drive, and
boot the computer from a CD. Then, shut down the computer, reinstall the
hard drive, and restart the computer. If the problem persists, try another
drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot
Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).
40
Troubleshooting
HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut
down the computer, remove the hard drive, and boot the computer from a
CD. Then, shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics" on page 33).
INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP
PROGRAM — The system configuration information does not match the
hardware configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system setup program.
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on
page 33).
connection. Restart the computer, and avoid touching the keyboard or the
mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit
Diagnostics" on page 33).
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on
page 33).
KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the
cable connection. Restart the computer, and avoid touching the keyboard or
keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit
Diagnostics" on page 33).
LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT — DellMediaDirect™
cannot verify the Digital Rights Management (DRM) restrictions on the file,
so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —
A memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them.
Troubleshooting
41
MEMORY ALLOCATION ERROR — The software you are attempting to run is
conflicting with the operating system, another program, or a utility. Shut
down the computer, wait 30 seconds, and then restart it. Try to run the
program again. If the error message still appears, see the software
documentation.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —
A memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
VALUE — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING
VALUE — A memory module may be faulty or improperly seated. Reinstall the
memory modules and, if necessary, replace them.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —
A memory module may be faulty or improperly seated. Reinstall the memory
modules and, if necessary, replace them.
the hard drive is your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted.
Contact Dell (see "Contacting Dell" on page 58).
NO TIMER TICK INTERRUPT — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Pre-
Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on
page 33).
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —
You have too many programs open. Close all windows and open the program
that you want to use.
OPERATING SYSTEM NOT FOUND — Reinstall the hard drive. If the problem
persists, contact Dell (see "Contacting Dell" on page 58).
OPTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact
Dell (see "Contacting Dell" on page 58).
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
42
Troubleshooting
1
2
3
4
5
Click Start
→Control Panel
.
Under Programs, click Uninstall a Program
.
Select the program you want to remove.
Click Uninstall and follow the prompts on the screen.
See the program documentation for installation instructions.
SECTOR NOT FOUND — The operating system cannot locate a sector on the
hard drive. You may have a defective sector or corrupted FAT on the hard
drive. Run the Windows error-checking utility to check the file structure on
the hard drive. See Windows Help and Support for instructions (click Start
→Help and Support). If a large number of sectors are defective, back up
the data (if possible), and then reformat the hard drive.
SEEK ERROR — The operating system cannot find a specific track on the hard
drive.
SHUTDOWN FAILURE — A chip on the system board may be malfunctioning. Run
the System Set tests in the Dell Diagnostics (see "Pre-Boot Self Assessment
(PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).
corrupted. Connect your computer to an electrical outlet to charge the
battery. If the problem persists, try to restore the data by entering the system
setup program, then immediately exit the program. If the message reappears,
contact Dell (see "Contacting Dell" on page 58).
TIME-OF-DAY CLOCK STOPPED — The reserve battery that supports the system
configuration settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 58).
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM — The time
or date stored in the system setup program does not match the system clock.
Correct the settings for the Date and Time options.
TIMER CHIP COUNTER 2 FAILED — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Pre-Boot
Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).
UNEXPECTED INTERRUPT IN PROTECTED MODE — The keyboard controller may be
malfunctioning, or a memory module may be loose. Run the System Memory
tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self
Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33).
Troubleshooting
43
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the
drive and try again.
WARNING: BATTERY IS CRITICALLY LOW — The battery is running out of
charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
The computer does not start
CHECK THE AC ADAPTER — Ensure that the AC adapter is firmly connected to
the computer and to the electrical outlet.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system
shutdown.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off, then restart your computer.
A program stops responding or crashes repeatedly
END THE PROGRAM —
1
2
3
Press <Crtl><Shift><Esc> simultaneously.
Click the Applications tab and select the program that is no longer responding.
Click End Task
.
NOTE: The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its
documentation or on a DVD.
44
Troubleshooting
A program is designed for an earlier Microsoft® Windows®
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD — Program compatibility is a
mode in Windows that lets you run programs written for earlier versions of
Windows. For more information, search for the keyword program compatibility
wizard in Windows Help and Support.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Memory Problems
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
•
•
•
•
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
See the software documentation for minimum memory requirements. If
necessary, install additional memory.
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
Diagnostics and Dell 32 Bit Diagnostics" on page 33
).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
•
•
Ensure that you are following the memory installation guidelines.
Run the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics" on page 33
).
Troubleshooting
45
Power Problems
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer.
CHECK THE POWER LIGHT — When the power light is lit or blinking, the
computer has power. If the power light is blinking, the computer is in Sleep
state—press the power button to exit Sleep state. If the light is off, press the
power button to turn on the computer.
CHARGE THE BATTERY — The battery charge may be depleted.
1
2
3
Reinstall the battery.
Use the AC adapter to connect the computer to an electrical outlet.
Turn on the computer.
NOTE: Battery operating time (the time the battery can hold a charge) decreases over
time. Depending on how often the battery is used and the conditions under which it is
used, you may need to purchase a new battery during the life of your computer.
CHECK THE BATTERY STATUS LIGHT — If the battery status light flashes amber
or is a steady amber, the battery charge is low or depleted. Connect the
computer to an electrical outlet.
If the battery status light flashes blue and amber, the battery is too hot to
charge. Shut down the computer, disconnect the computer from the electrical
outlet, and then let the battery and computer cool to room temperature.
If the battery status light rapidly flashes amber, the battery may be defective.
Contact Dell (see "Contacting Dell" on page 58).
CHECK THE BATTERY TEMPERATURE — If the battery temperature is below 0°C
(32°F), the computer will not start.
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
CHECK THE AC ADAPTER — Check the AC adapter cable connections. If the
AC adapter has a light, ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power
protection devices, power strips, and extension cables to verify that the
computer turns on.
46
Troubleshooting
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights,
halogen lamps, or other appliances.
ADJUST THE POWER PROPERTIES — See Dell Technology Guide for power
management settings.
RESEAT THE MEMORY MODULES — If the computer power light turns on, but the
display remains blank, reinstall the memory modules.
Troubleshooting Software and Hardware Problems
in the Windows Vista® Operating System
If a device is either not detected during the operating system setup or is
detected but incorrectly configured, use Windows Vista Help and Support to
resolve the incompatibility. Windows Vista is a new operating system, so
many older devices may not have drivers or applications for Windows Vista.
Check with your hardware manufacturer for further information on their
device.
To start the Hardware Troubleshooter:
1
2
Click Start
→Help and Support
.
In the Find an answer section, click Troubleshooting
.
OR
Type hardware troubleshooter in the search field, then press
<Enter>.
3
In the search results, select the option that best describes the problem and
follow the troubleshooting steps.
NOTE: If you do not find the answer in the items categorized in Troubleshooting, you
can get Online Help by typing in your question in the Search Help field at the top of the
window.
Troubleshooting
47
Restoring Your Operating System
You can restore your operating system in the following ways:
®
•
Windows Vista has the Backup and Restore Center that can create
backups of important files on your computer, or backup the entire
computer. You may then restore your operating system or files if needed.
•
Microsoft Windows Vista System Restore returns your computer to an earlier
operating state without affecting data files. Use System Restore as the first
solution for restoring your operating system and preserving data files. For
instructions, see "Using Windows Vista System Restore" on page 48.
•
If you received an Operating System media with your computer, you can
use it to restore your operating system. However, using the Operating
System media also deletes all data on the hard drive. Use the media only if
System Restore did not resolve your operating system problem.
Using Windows Vista System Restore
The Windows Vista operating system provides System Restore to allow you to
return your computer to an earlier operating state (without affecting data
files) if changes to the hardware, software, or other system settings have left
the computer in an undesirable operating state. See the Windows Help and
Support Center for information on using System Restore.
To access the Windows Help and Support Center, click Start
Support.
→Help and
NOTICE: Make regular backups of your data files. System Restore does not
monitor your data files or recover them.
NOTE: The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell computer to the Windows Classic view.
Creating a Restore Point
You can automatically and manually create a restore point from the Windows
Vista Back Up and Restore Center. There are two ways to get to the Windows
Vista Backup and Restore Center:
1
2
Click Start
section, click Show all 14 items...→Back Up and Restore Center
Click Start
→Welcome Center. In the Get started with Windows
.
→All Programs →Maintenance →Back Up and Restore
Center. Under Tasks, click Create a restore point or change settings
.
48
Troubleshooting
For more information,
1
2
Click Start
→Help and Support
.
Type System Restorein the search field and press <Enter>.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback
to resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and
close all open files and exit any open programs. Do not alter, open, or delete any
files or programs until the system restoration is complete.
1
Click Start
→
Control Panel→System and Maintenance→Back Up and
Restore Center
.
2
3
In the Tasks list, click Repair Windows using System Restore.
Click Continue in the User Account Control (UAC) dialog box asking for
permission to run the application.
4
5
6
Click Next in the System Restore window to view the most recent restore
points in chronological order.
Select the Show restore points older than 5 days checkbox to view the
complete list of restore points.
Select a restore point. Try to restore from the most recent restore point. If
this fails to correct the problem, try the next oldest restore point until the
issue is resolved. Any software installed after the selected restore point will
need to be reinstalled.
7
8
9
Click Next→Finish
.
When prompted, click Yes
.
After System Restore finishes collecting data, the computer restarts.
10 After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different
restore point, or you can undo the restoration.
If you encounter any error messages during the restore process, follow the
prompts on the screen to correct the error.
Troubleshooting
49
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and
exit any open programs. Do not alter, open, or delete any files or programs until the
system restoration is complete.
1
2
3
Click Start
→Help and Support
Type System Restorein the search field and press <Enter>.
Click Undo my last restoration, and then click Next
.
.
Restoring the Computer to the Default Factory Configuration
The Dell Factory Image Restore option allows you to restore your hard drive
back to its original factory configuration as when you first ordered it from
Dell. This option appears on Dell computers that were originally pre-installed
®
with Windows Vista and does not include computers purchased through the
Express Upgrade promotion or computers that were upgraded to Windows
Vista from another version of Windows.
NOTICE: When you restore the computer to the default factory configuration, all
data on the C drive is deleted. Before performing this procedure, back up personal
files. If you do not back up personal files, the data is lost.
1
2
Restart the computer. To do this, click Start
→
→Restart
.
As the computer restarts, press <F8> until the Advanced Boot Options
menu appears on the screen.
NOTE: You must press the <F8> key before the Windows logo appears on the
screen. If you press <F8> after the Windows logo appears on the screen, the
Advanced Boot Options menu will not appear on the screen. If you do not see
the Advanced Boot Options menu, restart the computer, and then repeat this
step until you see the menu on the screen.
3
Press <Down Arrow> to select Repair Your Computer on the Advanced
Boot Options menu, and then press <Enter>.
4
5
Specify the language settings that you want, and then click Next.
Log in as a user who has administrative credentials, and then click OK
.
50
Troubleshooting
6
7
8
Click Dell Factory Image Restore
.
In the Dell Factory Image Restore window, click Next
.
Select the Yes, reformat hard drive and restore system software to factory
condition checkbox.
9
Click Next. The computer is restored to the default factory configuration.
10 When the restore operation is completed, click Finish to restart the computer.
Troubleshooting
51
52
Troubleshooting
Getting Help
computer power and modem cables from all electrical outlets.
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
2
See "Troubleshooting" on page 33 for information and procedures that
pertain to the problem your computer is experiencing.
See "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit
Diagnostics" on page 33 for procedures on how to run Dell Diagnostics.
3
4
Fill out the "Diagnostics Checklist" on page 57.
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com) for help with installation and troubleshooting
procedures. See "Online Services" on page 54 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 58.
NOTE: Call Dell Support from a telephone near or at the computer so that the
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel.
For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 54.
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Getting Help
53
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.
see the contact information for your region or go to support.dell.com.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through a broadband connection,
diagnose your problem and repair it all under your supervision. You can access
DellConnect from the Dell Support Center (see "Dell Support Center" on
page 37).
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail addresses:
•
Dell Support websites
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
Dell Support e-mail addresses
•
[email protected] (Latin America and Caribbean countries only)
[email protected] (Asian/Pacific countries only)
54
Getting Help
•
Dell Marketing and Sales e-mail addresses
[email protected] (Asian/Pacific countries only)
[email protected] (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to
the questions most frequently asked by Dell customers about their portable
and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the
for your region, see "Contacting Dell" on page 58.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service.
A recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 58.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 58.
Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see the "Contacting Dell" on page 58.
Getting Help
55
Returning Items for Warranty Repair or Credit
1
For the telephone number to call for your region, see "Contacting Dell" on
page 58.
2
3
Include a copy of the invoice and a letter describing the reason for the return.
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on
page 57), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics" on page 33).
4
5
Include any accessories that belong with the item(s) being returned (power
cables, software floppy disks, guides, and so on) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 57). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions
that shipped with your computer.
56
Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Getting Help
57
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, Contacting Dell techsheet,
or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1
2
Visit support.dell.com.
Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3
4
5
Click Contact Us on the left side of the page.
Select the appropriate service or support link based on your need.
Choose the method of contacting Dell that is convenient for you.
58
Getting Help
Appendix
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the manufacturer’s instruction
manual, may cause interference with radio and television reception. This
equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
•
•
This device may not cause harmful interference.
This device must accept any interference received, including interference
that may cause undesired operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly
approved by Dell Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference with radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:
•
•
•
•
Reorient the receiving antenna.
Relocate the system with respect to the receiver.
Move the system away from the receiver.
Plug the system into a different outlet so that the system and the receiver
are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced
radio/television technician for additional suggestions.
Appendix
59
The following information is provided on the device or devices covered in this
document in compliance with the FCC regulations:
Product name:
Model number:
Company name:
Dell™ Studio 1535/1536
PP33L
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock, TX 78682 USA
512-338-4400
Macrovision Product Notice
This product incorporates copyright protection technology that is protected
by method claims of certain U.S. patents and other intellectual property
rights owned by Macrovision Corporation and other rights owners. Use of this
copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited.
60
Appendix
Index
device status lights
description, 11
B
battery
diagnostics
Dell, 33
removing, 20
Bluetooth wireless technology
card
digital array microphones, 14
device status light, 11
display
description, 10
C
camera, 10
Check Disk, 38
drives
problems, 38
computer
crashes, 44-45
E
restore to previous operating
state, 48-49
error messages, 39
specifications, 23
stops responding, 44
H
hard drive
D
problems, 38
Dell Diagnostics
hardware
about, 33
Dell Diagnostics, 33
starting from the Drivers and
Utilities media, 35
Hardware Troubleshooter, 47
starting from your hard drive, 34
DellConnect, 54
device latch release
description, 19
Index
61
problems
I
blue screen, 45
IEEE 1394 connector
description, 16
computer crashes, 44-45
computer does not start up, 44
computer stops responding, 44
Dell Diagnostics, 33
drives, 38
M
media control buttons
description, 10
error messages, 39
hard drive, 38
lockups, 44
messages
error, 39
power, 46
power light conditions, 46
program stops responding, 44
programs and Windows
compatibility, 45
modem connector
description, 19
N
restore computer to previous
operating state, 48-49
restore operating system to
previous state, 48
network connector
description, 16
software, 44-45
O
operating system
R
reinstalling
Windows Vista, 48-50
P
power
S
problems, 46
security cable slot
description, 18
power button
description, 11
software
power light
problems, 45
conditions, 46
62
Index
software and hardware
incompatibilities, 47
specifications, 23
System Restore, 48-49
T
touch pad buttons
description, 14
track stick/touch pad buttons
description, 14
troubleshooting
Dell Diagnostics, 33
Hardware Troubleshooter, 47
restore computer to previous
operating state, 48-49
W
Windows Vista
Program Compatibility wizard, 45
reinstalling, 48-50
System Restore, 48-49
wizards
Program Compatibility wizard, 45
Index
63
64
Index
|