Soleus Air Air Conditioner Sg Wac 12ese C User Manual

Models  
SG-WAC-10ESE-C  
SG-WAC-12ESE-C  
Electronic Window Air Conditioner  
Operating Instructions  
V.121012  
ELECTRICAL REQUIREMENTS  
The electrical ratings for your air conditioner are listed on the model and serial  
number label located on the front left side of the unit (when facing the front).  
Specific electrical requirements are listed in the chart below. Follow the  
requirements below for the type of plug on the power supply cord.  
Wiring Requirements  
Power Supply Cord  
115 volt (103.5 min.—126.5  
max)  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
Do not remove the ground prong.  
Do not use an adapter  
0-12 amps  
15-amp time-delay fuse or  
circuit breaker  
Do not use an extension cord.  
Failure to follow these instructions can result in death,  
fire, or electrical shock  
Use on single outlet circuit only  
Recommended Ground Method  
For your personal safety, this air conditioner must be grounded. This air conditioner is equipped with a 3 prong power  
supply cord with a grounded plug. To minimize the possibility of electrical shock, the cord must be plugged into a 3 prong  
outlet and grounded in accordance with all local codes and ordinances. If a 3 prong outlet is not available, it is the cus-  
tomer’s responsibility to have a properly grounded 3 prong outlet installed by a qualified electrician.  
Copies of the standards listed may be obtained from:  
It is the customer’s responsibility:  
National Fire Protection Association  
To contact a qualified electrician  
One Batterymarch Park  
Quincy, Massachusetts 02269  
To assure that the electrical installation is adequate  
and in conformance with the National Electrical Code,  
ANSI/NFPA 70 - latest edition, and all local codes and  
ordinances.  
LCDI Power Cord and Plug  
This air conditioner is equipped with an LCDI (Leakage Current Detection and Interruption) power cord that is required  
by UL. This power supply cord contains state-of-the-art electronics that sense leakage current. If the cord is damaged  
and leakage occurs, power will be disconnected from the unit.  
The test and reset buttons on the LCDI Plug are used to check if the plug is functioning properly. To test the plug:  
1. Plug power cord into a grounded 3 prong outlet  
2. Press RESET (on some units a green light will turn on).  
3. Press the TEST Button, the circuit should trip and cut all power to the air conditioner (on some units a green light  
may turn off.  
4. Press the RESET button for use. You will hear a click and the A/C is not ready for use.  
NOTES:  
The RESET button must be engaged for proper use.  
The power supply cord must be replaced if it fails to trip when the TEST button is pressed and the unit fails to reset.  
Do not use the power supply cord as an ON/OFF switch. The  
power supply cord is designed as a protection device.  
A damaged power supply cord must be replaced with a new  
power supply cord from Soleus Air Powered by Gree.  
The power supply cord contains new user serviceable parts.  
Opening the tamper-resistant case voids all warranty and per-  
formance claims.  
NOTE: Your units power cord and plug may differ from the one  
shown.  
3
PACKING LIST  
Packing List:  
Sash Lock (1)  
Window Sash Seal  
3/4” Screw for Window Locking Bracket & Accordion  
Panels, and sash lock (6)  
Foam Top Window Gasket  
Owner’s Manual  
Window Air Conditioner  
Remote Control  
AAA Batteries (2)  
Top Mounting Rail  
Top Mounting Rail Seal Strip  
Lock Frame (2)  
Accordion Panels (Left & Right)  
4
SPECIFICATIONS  
Noise level is measured at a distance of 3.28 ft away from the front of the unit in cooling mode.  
Power consumption is measured when the fan runs at the highest speed setting.  
These specifications are for reference only. For actual data, please refer to the rating label on the back of the unit.  
Model  
SG-WAC-10ESE-C  
SG-WAC-12ESE-C  
Power Supply (Ph/V/Hz)  
Rated Cooling Capacity (BTU/h)  
Cooling Power Input (Watts)  
Rated Current Cooling (Amperage)  
EER/C.O.P  
1/115/60  
10,000  
940  
1/115/60  
12,000  
1130  
8.6  
10.3  
10.8  
10.8  
Noise Level dB(A) (H/M/L)  
Air Flow H/M/L (CFM)  
59/57/55  
300/280/260  
60 Pints per day  
19 x 21.25 x 14.625  
22 x 23 x 17.125  
61/68  
59/57/55  
290/270/250  
81 Pints per day  
19 x 21.25 x 14.625  
22 x 23 x 17.125  
69/76  
Dehumidifying Capacity  
Product Dimensions (W” x D” x H”)  
Package Dimensions (W” x D” x H”)  
Net/Gross Weight (Lbs)  
Refrigerant Type  
R-410A  
R-410A  
DISCLAIMER  
ALL INFORMATION AND THE TECHNICAL SPECIFICATIONS PRESENTED IN THIS USER’S MANUAL ARE THE  
PRESENTATION OF THE MANUFACTURER. SOLEUS INTERNATIONAL HAS NOT CONDUCTED INDEPENDENT  
TEST TO THE INFORMATION AND THE SPECIFICATIONS PRESENTED HEREWITHIN.  
5
INSTALLATION & ASSEMBLY INSTRUCTIONS  
Some assembly is required for your new air conditioner. Please read and follow these instructions carefully.  
1. This air conditioner is designed to be installed in a  
standard double-hung window with a window width  
between 22” and 36” (559 mm - 914 mm).  
FIG. 1  
2. The air conditioner can be installed without the  
accordion panels to fit in a narrow window opening.  
See the window dimensions.  
3. The Lower Sash (the lower part of the window that  
moves up and down) must allow for 15.4” of vertical  
clearance when open. (See FIG. 1).  
22" to 3 6"  
559mm to 914mm  
15 2/5"  
(392mm)  
4. All supporting parts must be secured to firm wood,  
masonry, or metal.  
5. The electrical outlet must be within reach of the power  
cord.  
NOTE: Save the product packaging and installation instruc-  
tions for future reference. Store the air conditioner in the  
product box when not in use for an extended period of time.  
When handling the unit, be careful to avoid cuts from  
the sharp metal edges and aluminum fins on the front  
and rear coils.  
6
Mounting Hardware  
Qty.  
3/4"screws  
6
lock frame  
sash lock  
2
1
FIG. 3A  
B. Slide the free end (“I”section) of the panel into the  
cabinet as shown in Figures 3A, 3B & 4. Slide the  
panel down. Be sure to leave enough space to slip the  
top and bottom of the frame into the rails on the cabinet.  
FIG. 3B  
TOOLS NEEDED:  
Phillips Screw Driver  
Drill (If pilot holes are needed)  
CAUTION  
When handling unit, be careful to avoid cuts  
from sharp metal edges and aluminum fins on  
front and rear coils.  
FIG. 4  
How to Install  
NOTE: Top Rail and Sliding Panels at each side are  
offset to provide the proper pitch to the rear of (5/16").  
This is necessary for proper condensed water utilization  
and drainage. If you are not using the Side Panels for  
any reason, this pitch to the rear must be maintained!  
Place unit on floor, a bench or a table. There is a  
Left and Right Window Filler Panel - be sure to  
use the proper panel for each side.When installed  
the flange for securing the panel in place to the window sill  
will be facing into the room.  
C. Once the panel  
has been  
1
installed on the  
side of the  
cabinet, make  
sure it sits  
securely inside  
the frame  
channel by  
making slight  
FIG. 5  
A. Hold the  
Accordion  
FIG. 2  
Panel in one  
hand and  
gently pull  
back the  
center to free  
the open end.  
See Figure 2.  
adjustments. Slide the top and bottom ends of the frame  
into the top and bottom rails of the cabinet. Figure 5.  
D. Slide the panel all the way in and repeat on the other  
side.  
7
Keep a firm grip on the air conditioner, carefully  
place the unit into the window opening so the  
bottom of the air conditioner frame is against the  
Drive 3/4(19mm) locking screws  
through frame holes into window sash  
(FIG. 10/11).  
2
5
window sill (FIG. 6 & FIG. 6A). Carefully close the  
window behind the top rail of the unit.  
FIG. 10  
FIG. 6  
FIG. 11  
FIG. 6A  
To secure lower sash in place, attach right  
angle sash lock with 3/4(19 mm) screw  
as shown (FIG. 12).  
6
7
Extend the side panels out against the window  
frame (FIG. 7).  
3
FIG. 12  
FIG. 7  
Place the frame lock between the frame  
extensions and the window sill as shown  
Cut foam seal and insert in the space  
between the upper and lower sashes  
(FIG. 13).  
4
(Fig. 8). Drive 3/4(19 mm) locking  
screws through the frame lock and into the sill  
(FIG. 9). NOTE: To prevent window sill from  
splitting, drill 1/8(3 mm) pilot holes before  
driving screws.  
1 1/2” MIN  
(38 mm)  
FIG. 13  
FIG. 8  
FIG. 9  
8
If AC is Blocked by Storm  
Window  
Add wood as shown in FIG. 14, or remove storm  
window before air conditioner is installed.  
AIR CONDITIONER USE  
Operating your air conditioner properly helps you to obtain the  
best possible results.  
This section explains proper air conditioner operation.  
IMPORTANT:  
If you turn off the air conditioner, wait at least 3 minutes  
before turning it back on. This prevents the air conditioner  
from blowing a fuse or tripping a circuit breaker.  
FIG. 14  
SASH  
Do not try to operate your air conditioner in the cooling  
mode when outside temperature is below 65°F (18°C).  
The inside evaporator coil will freeze up, and the air  
conditioner will operate properly.  
BOARD  
STORM WINDOW  
FRAME  
OR OTHER  
THICKNESS  
AS REQUIRED,  
FOR PROPER  
PITCH TO  
REAR, ALONG  
ENTIRE SILL.  
FASTEN WITH  
NAILS OR  
OBSTRUCTION  
NOTE: In the event of a power failure, your air conditioner will  
operate at the previous settings when the power is restored.  
SCREWS.  
If Storm Window Frame must remain, be sure the  
drain holes or slots are not caulked or painted  
shut.Accumulated Rain Water or Condensation  
must be allowed to drain out.  
Removing AC From  
Window  
Turn ACoff, and disconnect power cord.  
*
*
Remove sash seal from between windows,  
and unscrew safety lock.  
Remove screws installed through frame and  
frame lock.  
*
Close (slide) side panels into frame.  
*
*
Keeping a firm grip on air conditioner, raise  
sash and carefullyrockair conditioner  
backward to drain any condensate water in  
base of unit. Be careful not to spill any  
remaining water while lifting unit from  
window. Store parts WITH air conditioner.  
9
USING YOUR AIR CONDITIONER  
3. Temperature Set: Use these buttons on the con-  
trol panel and remote to increase or decrease the  
Set Temperature (the desired room temperature)  
in cooling,energy saver and dry mode. The SET  
light will light up when setting the temperature  
Electronic Control Panel & Remote Control  
NOTE: This display always shows the room temperature in Fan  
Mode except when setting the Set temperature or the Timer.  
4. Timer Set: Use these buttons on the control  
panel and remote to set the Timer. Each press of  
the Timer (DELAY) buttons will increase or de-  
crease the timer. For timer instructions see #7.  
When the light is on the unit is in  
temperature or timer set mode.  
5. Fan Speed & Auto Fan: Use the fan speed but-  
tons to change the fan speed. Choose between  
low, medium, high, and Auto.  
6. Mode Button: Press the mode button to cycle  
through the various modes: Cooling, Energy  
Saver, Fan only, Dry (Dehumidifier) and Auto.  
7. Auto-on Timer: When the air conditioner is off, it  
can be set to automatically turn on in 0.5-24 hours  
at the previous set mode and fan setting. To set  
the Auto-on Timer, press the TIMER button on the  
unit or remote control. The timer can be set in 0.5  
hour increment below 10 hours and in 1 hour  
Air Conditioner Controls  
Normal Operating Sounds  
You may hear a pinging noise caused by water  
hitting the condenser, on rainy days, or when the  
humidity is high. This design feature helps re-  
move moisture and improve efficiency.  
increment for 10 hours or above.  
The Set light will turn on while setting.  
You may hear the thermostat click when the com-  
pressor cycles on and off.  
Auto-off Timer: When the air conditioner is on, it  
can be set to automatically turn off in 0.5-24  
hours. To set the Auto-off Timer, press the TIMER  
button on the unit or remote control. The timer  
can be set in 0.5 hour increment below 10 hours  
and in 1 hour increment for 10 hours or above.  
The SET light will turn on while setting.  
Water will collect in the base pan during rain or  
days of high humidity. The water may overflow  
and drip from the outside part of the unit.  
The fan may run even when the compressor is  
not on.  
To see the remaining time, press the TIMER  
Button. To change the timer setting use the  
/on the unit or the +/- buttons on the  
remote.  
1. Power Button: Turns the air conditioner on and  
off  
During preview of timer or timer setting,  
press Timer button on the panel or remote  
controller to cancel the timer setting.  
2. Digital Display: Under ON status without timer  
setting,the operation mode is Auto, Cool, Energy  
Saver or Dry mode,and the set temperature will be  
displayed.  
8. Filter Check: After the fan rotates for 250 total  
hours, the filter check light will turn on to remind  
the user to clean the filter. Press the Filter check  
button once the filter is cleaned to reset the re-  
minder.  
Under ON status without timer setting, the  
operation mode is fan mode and the ambient  
temperature will be displayed.  
Time will be displayed under timer setting or timer  
preview.  
10  
OPERATING YOUR AIR CONDITIONER  
REMOTE CONTROL  
5. FAN - Press the FAN button to turn change  
the FAN options. You can choose between  
three speeds and auto mode. The fourth fan  
option is only available in cooling and energy  
saver modes.  
6. IFEEL MODE - Press the IFEEL button to  
change the thermostat sensor from the air  
conditioner to the remote location. The air con-  
ditioner will cool the area depending on the  
location and set temperature of the remote  
control. Take the remote control with you so  
the air conditioner cools the room to your loca-  
tion. The Remote must be in line of site of the  
A/C for iFeel to operate correctly.  
7. SLEEP MODE - Press the SLEEP button to  
turn SLEEP mode on or off. SLEEP mode is  
set to off automatically. When SLEEP mode is  
selected the timer can be adjusted. SLEEP  
mode is not available in Fan or Auto mode.  
Sleep mode automatically raises set tem-  
perature by 2°F after one hour and 4°F after  
two hours. This feature limits compressor us-  
age and in turn enhances energy saving while  
you are sleeping.  
8. TIMER - Press the TIMER button when the  
unit is off to set up the Auto-on timer. The Auto  
-on time can be set between .5 - 24 hours. The  
icons “T-ON” and “H” will flash for 5 seconds.  
Start selecting the time using the “+” and “-”  
buttons before the icons stop flashing. The  
time will increase/decrease in .5 hour incre-  
ments with each press of the “+” or “-” buttons.  
To cancel the Auto-on time, manually press  
the ON/OFF button to turn the unit on.  
1. ON/OFF - Press the ON/OFF button to turn  
the A/C on or off. When the unit is turned off,  
the Timer and sleep functions will be can-  
celled. The set temperature will be saved.  
2. MODE - Press the MODE button to change  
the operating mode. You can choose AUTO,  
COOL, SAVE (energy saver), FAN only, or  
Dry (Dehumidifier). The temperature will not  
be displayed when AUTO mode is selected.  
3. “—”- Press the “-” button to decrease the  
temperature when the unit is on. Press and  
hold the “-” button for more than 2 seconds to  
quickly cycle through the temperature op-  
tions. Stop pressing the button when the de-  
sired temperature is displayed. The tempera-  
ture cannot be set in auto mode. Temperature  
range: 61°F - 86°F.  
4. “+” - Press the “+” button to increase the  
temperature when the unit is on. Press and  
hold the “+” button for more than 2 seconds to  
quickly cycle through the temperature op-  
tions. Stop pressing the button when the de-  
sired temperature is displayed. The tempera-  
ture cannot be set in auto mode. Temperature  
range: 61°F - 86°F.  
Press the TIMER button when the unit is on to  
set up the Auto-off timer.The Auto-off time can  
be set between .5 - 24 hours. The icons “T-  
OFF” and “H” will flash for 5 seconds. Start  
selecting the time using the “+” and “-” buttons  
before the icons stop flashing. The time will  
increase/decrease in .5 hour increments with  
each press of the “+” or “-” buttons. To cancel  
the Auto-off time, manual press the ON/OFF  
button to turn the unit off.  
Once the Auto-on or Auto-off time is set, the “T  
-On” or “T-Off” and “H” will blink for 2 seconds.  
After 2 seconds the set temperature will be  
displayed.  
Battery Size: AAA - NOTE: Do not mix old and new batteries or different types of AAA batteries.  
11  
OPERATING YOUR AIR CONDITIONER  
REMOTE CONTROL  
9. LOCK/UNLOCK- Press the “+” and “—” buttons simultaneously to lock and unlock the remote control.  
When the remote is locked, none of the functions or setting can be changed using the remote.  
10. F° or C° - To switch between the F° or C° settings, press the MODE and “—” buttons at the same time.  
11. DISPLAY LIGHTS- Hold the “+” and FAN buttons to turn the lights on the display ON or OFF. This can  
be done when the unit is on or off.  
12. ENERGY SAVER MODE - When the unit is in energy saver mode, the Energy Saver light will turn on.  
Selecting Energy Saver mode will cycle the fan off and on with the compressor to limit energy  
consumption. Use this feature when the room is unoccupied and a greater range of room temperature  
is acceptable.  
13. AUTO MODE - The unit chooses between A/C, Dehumidifier, and fan mode based on the current room  
temperature.  
Battery Size: AAA - NOTE: Do not mix old and new batteries or different types of AAA batteries.  
12  
USING YOUR AIR CONDITIONER (Cont.)  
Freezing Conditions: This is a cooling only air  
conditioner. It is not designed for freezing outdoor  
conditions. It must not be used in freezing outdoor  
conditions.  
Fan Only Mode: Use Fan Only mode at Low,  
Med, or High fan speed to provide air circulation  
and filtering without cooling. Since fan only setting  
do not provide cooling, a Set temperature cannot  
be entered. The room temperature will appear in  
the display.  
Remote Control: To ensure proper operation  
when using the remote control, aim the remote  
directly at the signal receiver on the air condi-  
tioner.  
NOTE: Auto Fan Speed cannot be used in Fan  
Only mode.  
The remote control has a signal range up to  
20 feet.  
Loss of Power Protection: If power to the air  
conditioner is lost or interrupted, the air condi-  
tioner will automatically re-start in the setting last  
used prior to power loss. If the Timer was set to  
automatically turn the air conditioner off or on, it  
will resume countdown at the amount time left  
prior to power loss. You may need to set a new  
time if desired.  
Make sure nothing is blocking the remote con-  
trol signal from being received by the air con-  
ditioner.  
Make sure the batteries are installed correctly  
and still have power.  
Cooling Mode: Use the COOL mode at Low, Me-  
dium, High, or Auto Fan speed when cooling is  
needed. Use the temperature /buttons to set  
the desired temperature between 64°F and 86°F.  
Air Direction: Use the lever on the front air vents  
to adjust the direction of the airflow. You can di-  
rect the airflow left, right, up or down. The lever is  
located on the right side of the air vent.  
Once the temperature is set, the compressor  
will cycle on and off to keep the room  
temperature at the set temperature level. The  
lower the set thermostat temperature, the  
cooler the room will become. The higher the  
set thermostat temperature, the warmer the  
room will become.  
For Normal Cooling - Set the Mode to Cool  
and the Fan to High or Med with the  
termperature set in the middle.  
For Maximum Cooling - Set the Mode to Cool  
and the Fan to High with a lower set  
temperature.  
For Quieter & Nighttime Cooling - Set the  
Mode to Cool and the Fan to Low with the  
temperature set in the middle.  
NOTE: If the air conditioner is off and is then  
turned on while set to a Cool setting or if  
turned from a fan setting to a Cool setting, it  
may take approximately 3 minutes for the  
compressor to start and cooling to begin.  
Energy Saver Mode - Controls the Fan  
On - The fan will cycle on and off with the  
compressor. This results in winder variations of room  
temperature and humidity. Normally used with the  
room is unoccupied. NOTE: The fan may continue to  
run for a short time after the compressor cycles off.  
Off - The fan runs all the time in fan or cooling mode.  
13  
Cabinet Cleaning  
To clean the air conditioner cabinet:  
CARE AND CLEANING  
Clean your air conditioner to keep it looking new  
and to minimize dust build up.  
Unplug the air conditioner to prevent shock or  
a fire hazard. The cabinet and front panel of  
the air conditioner may be dusted with an oil-  
free cloth or washed with a cloth dampened in  
a solution of warm water and mild liquid soap.  
Rinse thoroughly with a damp cloth and wipe  
dry.  
Air Filter Cleaning  
The air filter should be checked at least once  
every month to see if it needs cleaning. Trapped  
particles and dust can build up in the filter and  
may decrease airflow as well as cause the  
cooling coils to accumulate frost. To clean the air  
filter:  
Never use harsh cleaners, wax or polish on  
the cabinet front.  
Be sure to wring excess water from the cloth  
before wiping around the controls. Excess  
water in or around the controls may cause  
damage to the air conditioner.  
1. Remove the filter by pulling down on the in-  
dents of the filter door on the front of the unit.  
(See FIG. 13)  
2. Wash the filter using liquid dish soap and  
warm water. Rinse the filter thoroughly. Gen-  
tly shake the filter to remove excess water.  
Winter Storage  
3. Let the filter dry completely before placing it  
into the air conditioner.  
4. If you do not wish to wash the filter, you may  
vacuum the filter to remove the dust and  
other particles.  
To store the air conditioner when it is not in use  
for an extended period of time, remove it care-  
fully from the window according to the installation  
instructions and cover it with plastic or place it in  
the original box.  
FIG. 13  
Wear and Tear  
To minimize wear and tear on the air condi-  
tioner, always wait at least 3 minutes before  
changing modes. This will help prevent the  
compressor from overheating and the circuit  
breaker from tripping.  
14  
TROUBLESHOOTING  
PROBLEM  
POSSIBLE CAUSES  
SOLUTIONS  
The Air Conditioner will not start  
The air conditioner is unplugged  
Make sure the air conditioner is  
plug is pushed completely into the  
outlet  
Check the house fuse/circuit  
breaker box and replace the fuse  
or reset the breaker.  
The fuse is blown/circuit breaker is  
tripped.  
The unit will automatically re-start  
when power is restored.  
There is a protective time delay  
(approx. 3 minutes) to prevent  
tripping of the compressor  
Power Failure  
overload. For this reason, the unit  
may not start normal cooling for 3  
minutes after it is turned back on.  
Press the RESET button located  
on the power cord plug.  
If the RESET button will not stay  
engaged, discontinue use of the  
air conditioner and contact a  
qualified service technician.  
The current interrupter device is  
tripped.  
The Air Conditioner does not cool  
as it should  
Airflow is restricted  
Make sure there are no curtains,  
blinds, or furniture blocking the  
front of the air conditioner  
Lower the set thermostat tempera-  
ture  
The temperature control may not be  
set correctly.  
The air filter is dirty  
Clean the filter. See the Cleaning  
and Care Section of the manual.  
Please allow time for the room to  
cool down after turning on the air  
conditioner.  
The room may be too warm  
Check for open furnace registers  
and cold air returns  
Cold air is escaping  
The Cooling Coils are frozen  
See “Air Conditioner Freezing Up”  
below.  
The Air Conditioner is freezing up  
Ice blocks the air flow and stops the air  
conditioner from cooling the room  
Set the MODE dial to HIGH FAN  
or HIGH COOL and set the ther-  
mostat to a higher temperature  
The Remote Control is not working The batteries are inserted incorrectly  
Check the position of the batteries.  
Replace the batteries  
The batteries may be dead  
15  
TROUBLESHOOTING (CONT.)  
PROBLEM  
POSSIBLE CAUSES  
SOLUTIONS  
Water is dripping outside  
Hot and Humid weather.  
This is normal  
Water is dripping inside the room  
Water collects in the base pan  
The air conditioner is not correctly  
tilted outside.  
For proper water drainage, make  
sure the air conditioner is slightly  
tilted downward from the front of  
the unit to the rear.  
Moisture removed from the air is  
draining into the base pan.  
This is normal for a short period in  
areas with low humidity and nor-  
mal for a longer period in areas  
with high humidity.  
16  
Warranty  
Soleus International Inc. warrants the accompanying Soleus Air Air Conditioner to be free of defects in mate-  
rial and workmanship for the applications specified in its operation instruction for the period of parts specified  
below.  
5 YEARS FOR COMPRESSOR  
1 YEAR FOR OTHER COMPONENTS  
This warranty shall not apply to broken or marred cabinets, accessories, knobs, filters or routine maintenance.  
This warranty does not apply to uncrating, setup, installation, removal of the product for repair or reinstallation  
of the product after repair.  
This warranty does not apply to repairs or replacements necessitated by any cause beyond the control of Soleus  
International including, but not limited to, any malfunction, defect or failure caused by or resulting from unau-  
thorized service or parts, improper maintenance, operation contrary to furnished instructions, shipping or tran-  
sit accidents, modification or repair by the user, abuse, misuse, neglect, accident, incorrect power line voltage,  
fire, flood or other Acts of God, or normal wear and tear.  
Warranty service must be performed by a qualified HVAC contractor. Soleus maintains a centralized service  
network to provide parts and assist in resolving service problems if difficulties are encountered. Soleus agrees  
to provide service information, sell repair parts and reimburse the dealer /serviceman for parts in accordance  
with Soleus International’s Policies and Procedures.  
SOLEUS INTERNATIONAL MAINTAINS THAT ALL WARRANTIES, INCLUDING IMPLIED WAR-  
RANTY OR MERCHANTABILITY ARE LIMITED TO THE TERMS AND CONDITIONS SPECIFIED  
ABOVE. SOLEUS INTERNATIONAL DISCLAIMS ANY LIBILITY FOR CONSEQUENTIAL OR INCI-  
DENTAL DAMAGES AND IN NO EVENT SHALL SOLEUS INTERNATIONAL INC.’S LIABILITY EX-  
CEED THE RETAIL VALUE OF THE AIR CONDITIONER.  
This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover  
internet sales, used, salvaged, or refurbished products.  
FOR TECHNICAL SUPPORT AND WARRANTY SERVICE, PLEASE CONTACT:  
Soleus International Inc. 20035 E Walnut Dr North, City of Industry, CA 91789. USA  
Tel: 1-888-8-SOLEUS Monday through Friday, 9:00 AM to 5:00 PM, PST  
Website:  
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