Nec Univerge Sv8100 User Manual
NEC BSG Technical Assistance Centre  
Service Information Bulletin  
UNIVERGE SV8100  
SMB Communications Server  
Table of Contents  
Table of Contents .....................................................................................................................................................1  
Introduction..............................................................................................................................................................2  
What is included in Release 1?.................................................................................................................................3  
System Capacity........................................................................................................................................................4  
Feature Comparison.................................................................................................................................................5  
Software Versions.................................................................................................................................................. 10  
Documentation...................................................................................................................................................... 11  
Customer CD.......................................................................................................................................................... 12  
Application CD ....................................................................................................................................................... 12  
Licensing ................................................................................................................................................................ 13  
System Licenses..................................................................................................................................................... 16  
System Hardware .................................................................................................................................................. 19  
Terminal Hardware................................................................................................................................................ 23  
Installation of IP Terminals.................................................................................................................................... 28  
Auto Configuration............................................................................................................................................ 28  
IP DECT................................................................................................................................................................... 33  
Voice Mail.............................................................................................................................................................. 38  
VM8000 InMail.................................................................................................................................................. 38  
UM8000 Unified Messaging.............................................................................................................................. 39  
Specifications .................................................................................................................................................... 42  
Voicemail Comparison Chart............................................................................................................................ 43  
ACD‐MIS Application ............................................................................................................................................. 47  
PC Programming – PCPro ...................................................................................................................................... 48  
PC Programming – WebPro................................................................................................................................... 51  
NEC’s UNIVERGE®360............................................................................................................................................. 52  
Document No. SIB 244  
Page 1 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
What is included in Release 1?  
Platform:  
o
o
o
6 Slot 2RU Chassis, up to 4 per stack  
Choice of 19” Rack, Wall, Floor, or Stand mounting options  
Internal and External battery backup facilities  
Terminals:  
o
o
o
o
o
o
o
DT300 Digital Multiline Terminals  
DT700 SIP Multiline Terminals  
Standard SIP Terminals  
IP DECT Terminals  
SP310 Soft Phone  
Standard Analogue extensions (LC)  
Long Line Analogue extensions (OPX)  
Trunks:  
o
o
o
o
o
o
PSTN with Caller ID support (COT)  
Basic Rate ISDN (BRI)  
Primary Rate ISDN (PRI)  
E&M Tie Lines (ODT)  
SIP Trunks  
K‐CCIS Peer to Peer  
Applications:  
o
o
o
o
o
o
o
o
o
Automated Attendant / VRS  
VM8000 InMail  
UM8000 Mail (Unified Messaging)  
Hotel / Motel  
Mobile Extension  
ACD / MIS  
TAPI Compatibility  
PCPro ‐ PC Programming  
WebPro ‐ Browser Programming  
Document No. SIB 244  
Page 3 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
System Capacity  
The UNIVERGE SV8100 can be configured for one of three capacities, 64‐port, 256‐port, or the unlimited 712‐  
port system.  
The table below highlights the system capacity of the SV8100 depending how many chassis are installed:  
SYSTEM  
MAX.  
1 Chassis  
2 Chassis  
3 Chassis  
4 Chassis  
Universal Slots  
Time Slots  
TDM Ports  
6*  
111  
96  
80  
80  
12*  
222  
192  
160  
176  
48  
18*  
333  
288  
240  
272  
72  
24*  
444  
384  
320  
368  
96  
512  
MLT/DLC  
SLT/LC (‐24V)  
OPX/DIOP (‐48V)  
IP MLT Extensions  
SIP Extensions  
Analogue Trunks  
BRI ISDN Trunks  
PRI ISDN Trunks  
IP Trunks (SIP)  
VoIP Channels  
VM/VRS Channels  
V34 Modem  
24  
512  
512  
512  
40  
40  
90  
88  
88  
200  
136  
136  
200  
184  
184  
200  
200  
128  
128  
16  
1
Comparison with previous systems:  
IPK  
Basic  
IPK  
Expanded  
IPK II  
Basic  
IPK II  
Expanded  
SV8100  
Basic  
SV8100  
Expanded Unlimited  
SV8100  
Max. Port Capacity  
Universal slots  
Outside Lines  
48  
24  
16  
184  
24  
64  
64  
24  
456  
24  
200  
64  
24*  
256  
24*  
712  
24*  
200  
IP Handsets  
Digital Handsets  
Analogue Handsets  
Wireless Handsets  
CAR / VE  
64 max  
64 max  
256 max  
256 max  
512 max  
32 max  
120 max  
256 max 256 max 256 max 256 max 256 max  
DSS Modules  
Power Fail circuits  
In‐Mail Ports  
4 max  
3
N/A  
4 max  
3
N/A  
32 max  
32 max  
32 max  
44  
32 max  
44  
32 max  
44  
3
4
3
4
16  
16  
16  
Notes:  
•
•
•
•
The CD‐CP00‐AU (CPU) consumes one Universal Slot in the first chassis  
Without a PZ‐ME50 installed supports one chassis only with a maximum of 64 ports.  
Expanded or Unlimited requires the PZ‐ME50 and appropriate licensing.  
PFT requires use of the 4COT blade and provides 2 connections per blade.  
Document No. SIB 244  
Page 4 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Feature Comparison  
The following table provides a cross‐reference between the IPK II and SV8100 features. Further information can  
be found within the SV8100 Features & Specifications Manual.  
S = Supported  
X = Not Supported  
E = Enhanced  
IPK II  
IPK II  
IPK II  
SV8100  
R1  
IPK II Feature Name  
SV8100 Comments  
V1000 V2000 V2500  
Account Code –  
S
S
S
S
Forced/Verified/Unverified  
Account Code Entry  
Alarm  
S
S
X
S
S
S
E
S
S
S
S
S
S
S
S
S
Alarm Reports  
Alphanumeric Display  
Analogue Communications  
Interface (ACI)  
Backlit Display and Keypad  
S
S
S
S
Ancillary Device Connection  
Answer Hold  
Answer Key  
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
Attendant Call Queuing  
Able to download config data  
from CPU and to create reports  
in CSV format  
Automatic Call Distribution (ACD)  
S
E
S
S
Automatic Release  
S
S
S
S
S
S
S
S
Supports routing of digit "∗"  
through ARS  
Automatic Route Selection  
Background Music  
Barge In  
S
S
S
S
S
S
S
S
X
S
S
S
S
S
S
S
S
E
E
S
S
S
S
S
S
S
S
S
E
S
S
S
S
S
S
S
S
S
S
S
Battery Backup – System Memory  
Battery Backup – System Power  
Call Appearance (CAP) Keys  
Call Arrival (CAR) Keys  
Call Duration Timer  
Call Forwarding  
Call Forwarding ‐ Centrex  
Call Forwarding ‐ DND Override  
Supported by InMail and  
UM8000  
Call Forwarding ‐ Park and Page  
S
S
S
S
Call Forwarding ‐ Follow Me  
Call Forwarding ‐ Off‐Premise  
Call Monitoring  
Call Waiting/Camp On  
Callback  
S
S
S
S
S
S
S
E
S
S
S
S
S
S
S
S
S
S
S
S
Added "Flexible Ringing by  
Caller ID"  
Caller ID  
S
S
E
S
Document No. SIB 244  
Page 5 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Caller ID Call Return  
S
S
S
S
S
S
S
S
S
S
S
E
S
S
S
S
S
S
S
S
E
S
S
S
S
S
S
S
S
S
S
S
Central Office Calls, Answering  
Central Office Calls, Placing  
Class of Service  
Clock/Calendar Display  
Code Restriction  
Code Restriction Override  
Code Restriction, Dial Block  
Computer Telephony Integration  
(CTI) Applications  
S
S
S
S
Added the ability for "Silent  
Monitor” on a Conference  
Planned for Release 2  
Conference  
S
S
S
S
S
S
S
S
S
S
X
S
Conference Bridge  
Conference, Voice Call/Privacy  
Release  
Continued Dialling  
Cordless Telephone Connection  
Data Line Security  
Delayed Ringing  
Department Calling  
Department Step Calling  
Desktop Applications (SP310 Soft  
Phone, PC Attendant, PC Assistant)  
Dialling Number Preview  
Dial Pad Confirmation Tone  
Dial Tone Detection  
Digital Voice Mail  
Direct Inward Dialling (DID)  
Direct Inward Line (DIL)  
Direct Inward System Access (DISA)  
Direct Station Selection (DSS)  
Console  
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
E
E
S
S
S
S
S
S
S
S
S
S
S
S
E
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
E
S
S
Directed Call Pickup  
Directory Dialling  
S
S
S
E
S
S
S
S
Distinctive Ringing, Tones and Flash  
Patterns  
S
E
S
S
Do Not Disturb  
Door Phone  
Drop Key  
S
S
S
E
S
S
S
S
S
S
S
S
DTU/DTP models not  
supported  
Dterm Series E Multiline Terminals  
S
S
S
X
Dterm Series i Multiline Terminals  
Dterm Series U Multiline Terminals  
Facsimile CO Branch Connection  
Flash  
Flexible System Numbering  
Flexible Timeouts  
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
Forced Trunk Disconnect  
Document No. SIB 244  
Page 6 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Group Call Pickup  
Group Listen  
Handset Mute  
Handsfree and Monitor  
Handsfree Answerback/Forced  
Intercom Ringing  
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
DT300/DT700 telephones  
support Headset Ring  
Headset Operation  
Hold  
Hotel/Motel  
Hot Keypad  
Hotline  
Howler Tone Service  
In‐Mail  
Intercom  
IP MLT (ITH = MEGACO)  
IP MLT (ITL = i‐SIP)  
IP SLT (Standard SIP)  
IP Trunk (SIP)  
ISDN Compatibility  
ISDN Malicious Call Trace (MCT)  
ISDN Supplementary Services  
K‐CCIS over IP  
S
S
X
S
S
X
S
S
X
X
X
S
S
S
S
S
S
E
E
S
S
S
S
E
X
E
E
S
E
S
E
S
S
S
S
S
S
S
S
E
X
E
S
S
S
S
E
S
S
S
S
S
S
S
S
X
S
S
S
S
S
S
S
S
Last Number Redial  
All feature and application  
licensing is via the CP00  
Licensing  
S
E
S
S
Line Preference  
Long Conversation Cutoff  
Maintenance  
Meet Me Conference  
Meet Me Paging  
Meet Me Paging Transfer  
Memo Dial  
Message Waiting  
Microphone Cutoff (Mute)  
Migration Upgrade  
Mobile Extension  
Multiple Trunk Types  
Music on Hold  
S
S
X
S
S
S
S
S
S
S
X
S
S
S
S
S
X
S
S
S
S
S
S
S
S
S
S
S
S
E
S
S
X
S
S
E
S
S
E
S
E
S
S
S
S
S
S
S
S
S
S
S
S
S
X
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
X
S
S
S
S
S
S
S
S
S
S
S
S
Name Storing  
Night Service  
Off Hook Signalling  
One‐Digit Dial Option (ACD)  
One‐Touch Calling  
Operator  
Off‐Premise Extension (OPX)  
Paging, External  
Paging, Internal  
Document No. SIB 244  
Page 7 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Park  
S
S
S
S
S
S
S
S
S
E
S
E
E
E
S
S
S
E
S
S
S
S
E
S
S
S
S
S
S
S
S
S
S
S
S
S
PBX Compatibility  
PC Assistant  
PC Attendant  
PC Programming  
Power Failure Transfer  
Prime Line Selection  
Private Line  
Programmable Function Keys  
Programming from Multiline  
Terminal  
S
S
S
S
Pulse to Tone Conversion  
Quick Transfer to Voice Mail  
Redial Key  
Remote System Upgrade  
Repeat Redial  
Resident System Program  
Reverse Voice Over  
Ring Groups  
Save Number Dialled  
Secondary Incoming Extension  
Secretary Call (Buzzer)  
Secretary Call Pickup  
Selectable Display Messaging  
Selectable Ring Tones  
Serial Call  
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
E
S
S
S
S
S
E
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
Single Line Telephones (SLT)  
SLT Adaptor discontinued, in  
favour of CD‐LTA  
SLT Adapter  
S
S
E
S
E
X
X
SNMP (Simple Network  
Management Protocol)  
Softkeys  
Speed Dial – System/Group/Station  
Station Hunt  
Station Message Detail Recording  
Station Name Assignment  
Station Relocation  
Synchronous Ringing  
Tandem Ringing  
X
Not available at R1  
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
S
Tandem Trunking (Unsupervised  
Conference)  
S
S
S
E
S
S
S
S
Supports 1st & 3rd Party TAPI  
& ADA for Voice Path  
TAPI Compatibility  
Tone Override  
Traffic Reports  
Transfer  
Trunk Group Routing  
Trunk Groups  
S
S
S
S
S
S
S
E
S
S
S
S
S
S
S
S
S
S
S
S
PCPro provides Traffic Reports  
Document No. SIB 244  
Page 8 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Trunk Queuing/Camp On  
Unified Messaging  
Uniform Call Distribution (UCD)  
Uniform Numbering Network  
Universal Slots  
S
S
S
S
S
S
S
S
S
E
S
S
S
S
S
S
S
S
S
S
WebPro provides User  
Programming Ability  
User Programming Ability  
S
S
S
S
Virtual Extensions  
S
S
E
E
S
E
S
S
Voice Mail Integration (Analogue)  
Voice Mail Message Indication on  
Line Keys  
S
S
S
S
Voice Over  
S
S
S
S
S
S
X
S
S
S
S
S
S
X
S
S
S
S
S
S
X
S
S
S
S
S
X
S
Voice Over Internet Protocol (VoIP)  
Voice Response System (VRS)  
Volume Controls  
Warning Tone – Long Conversation  
Wireless – DECT (BSU)  
Wireless – DECT (SIP)  
VRS & In‐Mail are combined  
Document No. SIB 244  
Page 9 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Software Versions  
Package  
CD‐CP00‐AU  
CPU DSP  
Application  
Main Software  
Firmware  
Firmware  
Firmware  
Firmware  
Firmware  
Firmware  
Firmware  
Version  
1.00  
7920  
8320  
7915  
2.2  
2.5  
2.3  
2.2  
2.1  
Files  
PZ‐VM21  
PZ‐BS10/BS11  
CD/PZ‐8/16DLC  
CD/PZ‐4/8LC  
CD/PZ‐4/8COT  
CD‐4DIOP  
122211  
202511  
302311  
402211  
502111  
602313  
602323  
602333  
702413  
702423  
702433  
1B2313  
1B2323  
1B2333  
CD‐4ODT  
CD/PZ‐4BRI  
Firmware  
Firmware  
2.3  
CD‐PRT  
Firmware  
Firmware  
2.4  
2.3  
CD‐LTA  
PCPro  
PC Application  
PC Driver  
PC Driver  
PC Application  
PC Application  
PC Application  
1.00.00  
1.0.1  
1.0.1  
3rd Party TAPI Driver  
1st Party TAPI Driver  
ACD‐MIS  
SP310 Soft Phone  
SmartPhone  
1.00 RC2  
DT300 Digital Terminals Firmware  
1.35  
DT700 IP Terminals  
Firmware  
1.3.0.0  
CD‐CP00‐AU Main Software  
A single version of main software will be provided for the SV8100 CD‐CP00‐AU (CPU). Capacity, features and  
functionality provided by this software will be configured via activation codes (licenses).  
To increase capacity beyond a single chassis or 64 ports, the PZ‐ME50‐AU Memory Module and licensing is  
required. When this is installed, the CPU will run “mainex.bin” off the PZ‐ME50, rather than “main.bin” off the  
CP00. Both are provided within each software package.  
Software can be installed onto the CPU using one of the following methods:  
• Direct via USB Memory Stick  
• Remote via Dialup Modem (PZ‐VM21 required)  
• Remote via LAN (license may be required)  
Document No. SIB 244  
Page 10 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Documentation  
Title  
Document No.  
10557  
10534  
10536  
10533  
10555  
10568  
10561  
10597  
10600  
10556  
10601  
10595  
10574  
10573  
10577  
10569  
10572  
10565  
10566  
10596  
10594  
9783  
SV8100 General Description Manual  
SV8100 Features & Specifications Manual  
SV8100 Hardware Manual  
SV8100 Programming Manual  
SV8100 System Maintenance Manual  
SV8100 Hotel Motel Services Manual  
SV8100 Desktop Applications Manual  
SV8100 ACD Installation Manual  
SV8100 ACD Supervisor Manual  
SV8100 PC Programming Manual  
SV8100 Networking Manual  
SMB8000 PoE Gigabit Switch Manual  
VM8000 InMail System Guide  
VM8000 InMail User Guide  
VM8000 InMail QRG for Admin  
UM8000 Mail Installation Manual  
UM8000 Mail User Guide  
SIP DECT Solutions Administration Guide  
SIP DECT Solutions Technician Guide  
DT300/DT700 User Guide  
DT700 Resource Manual  
DT750 Users Guide  
UNIVERGE SV8100 Attendant User Guide  
UNIVERGE SV8100 Single Line Telephone User Guide  
9882  
10602  
Document No. SIB 244  
Page 11 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Customer CD  
The UNIVERGE SV8100 Customer CD is supplied with each SV8100 system.  
Stock Number: 4421018  
•
Manuals  
o
o
IPK II Features & Specifications Manual  
IPK II General Description Manual  
•
User Guides  
o
o
o
o
o
o
o
DT300/DT700 User Guide  
DT750 Users Guide  
SV8100 Attendant User Guide  
SV8100 Single Line Telephone User Guide  
UM8000 Mail User Guide  
VM8000 InMail User Guide  
VM8000 InMail Quick Reference Guide for Administrators  
•
Brochures  
Application CD  
The UNIVERGE SV8100 Application CD is supplied to order.  
Stock Number: 4421015  
•
•
SV8100 Desktop Suite  
SP310 Soft Phone  
UM8000 ViewApps  
o
o
o
o
o
o
o
View Mail  
View Mail for Microsoft Messaging  
View Fax  
View Mail for Groupwise  
View Mail for Lotus Notes  
ViewCall Plus  
•
ACD MIS  
o
o
o
o
o
o
ACD Agent Client  
ACD MIS Admin  
ACD MIS Monitor  
ACD MIS Reports  
ACD MIS Server  
dotnetfx  
•
•
•
ACD Agent Client  
PCPRO  
IP DECT DAP Manager  
Document No. SIB 244  
Page 12 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Licensing  
Licensing Server:  
™ This secure, web based tool has many benefits over the previous licensing mechanisms. These include:‐  
–
–
–
–
Fast turnaround time in receiving licenses,  
Greater control of distribution of these licenses,  
Tools for you to manage your customer data,  
Easy re‐issue of lost or misplaced codes.  
™ The system requires an email address. (A new email address specific to this purpose will assist in easier  
licensing administration for you.)  
™ The system relies on 3 main items.  
–
–
–
An email address for licensing purposes,  
A Hardware Key Code also known as HKC or Key (found on a CPU),  
A customer and location of where the system will reside.  
Hardware Key Code:  
™ HKC or Key also known as Hardware Key Code, can be found in the following places for the SV8100:  
–
–
–
On the side of a CD‐CP00 packing box,  
On the CD‐CP00 PCB,  
Or by dialling Feature 3 on a handset and reading from the display.  
Accessing the Licensing Server:  
™ You can access the Licensing Server via the following Link:  
–
–
–
http://www.nec.com.au/lic or by clicking on the link in any email from the License Server.  
Where you do not have access to the Licensing Server, please contact your account manager.  
Please note: You will need your NEC Customer Number for this registration. There will be only  
one login account created per Dealer location.  
License Logins:  
™ The local Licensing Administrator gets complete access to the functionality available for that  
dealership. This is done via a portal similar to the one in the below diagram.  
™ Each dealer will be required to communicate any required changes to their login (such as a new  
password) through their account manager.  
™ Technicians will not be given individual logins to the License Server at this time. Order entry staff will  
be providing their licenses to their own technical staff.  
Document No. SIB 244  
Page 13 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Dealer Portal:  
™ Each Dealer gets a secure login.  
™ Dealers can view the history of all their prior activations and systems.  
™ Dealers can create customers and their locations.  
™ Customer information storage abilities allow for better historical records and sales / marketing  
initiatives.  
™ Administrators can attach / detach licenses to customers and then register these against their  
Hardware Key Codes.  
Demo License:  
™ Demonstration licenses allow you to use all the system features for a fixed period of time.  
™ Demo license is available for every customer location but has a maximum use limit, depending on the  
system.  
™ There is a limit for the number of times you can get free licenses – these vary per product.  
™ The license server will keep count of the number demo license available and displays this information.  
Hardware Replacement:  
Please Note: Contact NEC customer service in advance to obtain a replacement code, prior to accessing the  
Replacement section.  
™ In the unlikely event that you will need to replace the CPU of a NEC System, you can move the licenses  
that existed on the old system to the new one.  
™ The Hardware Replacement function can be accessed by clicking on the Replacement Link from the  
drop down list under License Administration.  
™ The replacement code must be provide before you can validate the old Hardware Key Code.  
™ Once completed you may enter the new “Hardware Key Code” that you wish to transfer the licenses to.  
™ Click on the Replace Hardware button.  
™ At this point, you can download the new license file for the customer that pertains to the new  
Hardware Key Code.  
Process Summary:  
™ Order License part numbers from NEC Customer Service as per normal.  
™ Login to the NEC Licensing Server and access Licensing  
–
If you don’t have a login, please contact your NEC account manager for access.  
™ Create your Customers and locations  
™ Assign Licenses and activate these for your customer locations.  
™ Provide license/s to technical staff for system installation.  
Document No. SIB 244  
Page 14 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Flexible Methods for SV8100 Licensing:  
•
Automated 24/7 License Download  
NEC  
License  
Server  
Client PC with PC Pro  
Internet  
The License file is sent from  
the License Server to the  
SV8100 using PCPro/WebPro  
•
PC PRO Method  
Upload or  
Direct  
Connect  
SV8100  
PC Pro  
WAN  
The License file was stored on the PC  
and is sent to the SV8100 using  
PCPro/WebPro .  
•
Manual Method  
Enter the  
Software Key  
Code  
Enter  
Programming  
Mode  
PRG10-48-01  
SV8100  
PRG 10-49-01  
SV8100  
The License file was printed and the  
Software Key Code is manually  
entered to the SV8100 using  
Telephone Programming.  
The License file is stored on a USB drive  
and is sent to the SV8100 using  
Telephone Programming.  
‐OR‐  
Document No. SIB 244  
Page 15 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
System Licenses  
System Ports:  
Stock No.  
License Code  
Description  
System Port License ‐ 65 to 256 Port License supports flexible  
port configuration with a maximum of 256 system ports.  
Requires PZ‐ME50‐US Daughter Board.  
4426000 LK‐SYS‐256 PORT‐LIC  
System Port License ‐ 257 to 712 Port License supports  
flexible port configuration with a maximum of 712 system  
ports. Requires PZ‐ME50‐US Daughter Board.  
4426001 LK‐SYS‐UNLIM PORT‐LIC  
System Features:  
Stock No.  
License Code  
Description  
4426035 LK‐SYS‐SMDR‐LIC  
4426084 LK‐SYS‐HM‐LIC  
SMDR License ‐ Enables system SMDR Feature.  
Hotel/Motel License ‐ Enables Hotel/Motel system features.  
1st Party CTU (Ethernet) 1 Client License  
3rd Party CTI 10 Clients  
3rd Party CTI 20 Clients  
3rd Party CTI 50 Clients  
LK‐SYS‐1ST‐CTI 1‐LIC  
4426037 LK‐SYS‐3RD‐CTI 10‐LIC  
4426038 LK‐SYS‐3RD‐CTI 20‐LIC  
4426039 LK‐SYS‐3RD‐CTI 50‐LIC  
IP Trunks:  
Stock No. License Code  
Description  
4426002 LK‐SYS‐IP‐TRUNK1‐LIC  
4426003 LK‐SYS‐IP‐TRUNK4‐LIC  
4426004 LK‐SYS‐IP‐TRUNK8‐LIC  
4426005 LK‐SYS‐IP‐TRUNK16‐LIC  
1 SIP Trunk License.  
4 SIP Trunk Licenses.  
8 SIP Trunk Licenses.  
16 SIP Trunk Licenses.  
IP Extensions:  
Stock No. License Code  
Description  
1 NEC SIP Client license ‐ Support NEC MLT SIP (DT700)  
Terminal and/or NEC Softphone (SP310).  
4 NEC SIP Client license ‐ Support NEC MLT SIP (DT700)  
Terminal and/or NEC Softphone (SP310).  
8 NEC SIP Client license ‐ Support NEC MLT SIP (DT700)  
Terminal and/or NEC Softphone (SP310).  
16 NEC SIP Client license ‐ Support NEC MLT SIP (DT700)  
Terminal and/or NEC Softphone (SP310).  
32 NEC SIP Client license ‐ Support NEC MLT SIP (DT700)  
Terminal and/or NEC Softphone (SP310).  
4426006 LK‐SYS‐IP‐TERMINAL‐1‐LIC  
4426007 LK‐SYS‐IP‐TERMINAL‐4‐LIC  
4426008 LK‐SYS‐IP‐TERMINAL‐8‐LIC  
4426009 LK‐SYS‐IP‐TERMINAL‐16‐LIC  
4426010 LK‐SYS‐IP‐TERMINAL‐32‐LIC  
Document No. SIB 244  
Page 16 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
VRS/AA:  
Stock No.  
License Code  
Description  
2 Port License VRS ‐ supports general message, personal  
greeting, Automated Attendant, ACD messages.  
4 Port License VRS ‐ supports general message, personal  
greeting, Automated Attendant, ACD messages.  
8 Port License VRS ‐ supports general message, personal  
greeting, Automated Attendant, ACD messages.  
16 Port License VRS ‐ supports general message, personal  
greeting, Automated Attendant, ACD messages.  
4426016 LKS‐VM‐VRS2‐LIC  
4426017 LKS‐VM‐VRS4‐LIC  
4426018 LKS‐VM‐VRS8‐LIC  
4426019 LKS‐VM‐VRS16‐LIC  
VM8000 InMail:  
Stock No.  
License Code  
Description  
InMail 2 Port license ‐Approximate 32 Hours of storage and  
requires VM8000 InMail CF 512M (4422043).  
InMail 4 Port license ‐ Approximate 32 Hours of storage and  
requires VM8000 InMail CF 512M (4422043).  
InMail 8 Port license ‐ Approximate 32 Hours of storage and  
requires VM8000 InMail CF 512M (4422043).  
1 Language activation License ‐ Supports a maximum of 20  
Languages.  
4426020 LKS‐VM‐INMAIL2‐LIC  
4426021 LKS‐VM‐INMAIL4‐LIC  
4426022 LKS‐VM‐INMAIL8‐LIC  
4426023 LKS‐VM‐LANGUAGE‐LIC  
UM8000 Mail:  
Stock No. License Code  
Description  
2 UMS Lite port License ‐ The Lite port license does not  
support Text‐to‐speech or Networking.  
4 UMS Lite port License ‐ The Lite port license does not  
support Text‐to‐speech or Networking.  
8 UMS Lite port License ‐ The Lite port license does not  
support Text‐to‐speech or Networking.  
UM8000 LITE 2 to 4 Port Upgrade  
UM8000 LITE 4 Port Upgrade  
UM8000 LITE to UM8000 Upgrade  
4 UMS port License ‐ Supports Text‐to‐speech or  
Networking.  
8 UMS port License ‐ Supports Text‐to‐speech or  
Networking.  
4426024 LKS‐UMS‐PORT 2 LITE‐LIC  
4426025 LKS‐UMS‐PORT 4 LITE‐LIC  
4426026 LKS‐UMS‐PORT 8 LITE‐LIC  
4426071 LKS‐UMS‐2‐4PtoLITE‐LIC  
4426085 LKS‐UMS‐PORT 4 UPG‐LIC  
4426073 LKS‐UMS‐LItoUM8000‐LIC  
4426068 LKS‐UMS‐PORT 4‐LIC  
4426069 LKS‐UMS‐PORT 8‐LIC  
4426070 LKS‐UMS‐PORT 16‐LIC  
16 UMS port License ‐ Supports Text‐to‐speech or  
Networking.  
4426072 LKS‐UMS‐PORT 4 UPG‐LIC  
UM8000 4 Port Upgrade  
4426082 LKS‐UMS‐FAX‐LIC  
UM8000 and UM8000 LITE 1 Fax Port Upgrade  
1 Language activation License ‐ Supports a maximum of 24  
Languages.  
4426078 LKS‐UMS‐LANGUAGE‐LIC  
4426081 LKS‐UMS‐AMIS‐PLUS‐LIC  
4426080 LKS‐UMS‐HOTEL‐PMS‐LIC  
4426079 LKS‐UMS‐HOTEL‐LANGUAGE‐LIC  
AMIS/PlusNet Networking License  
Hospitality and PMS activation license  
1 Hospitality Language activation license  
Document No. SIB 244  
Page 17 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
1 Client View App Session ‐ Supports client View Mail, View  
Call Plus, VMM (Outlook), VML (Lotus Notes), VMG  
(GroupWise) and Web Mailbox Manager.  
4 Client View App Session ‐ Supports client View Mail, View  
Call Plus, VMM (Outlook), VML (Lotus Notes), VMG  
(GroupWise) and Web Mailbox Manager.  
8 Client View App Session ‐ Supports client View Mail, View  
Call Plus, VMM (Outlook), VML (Lotus Notes), VMG  
(GroupWise) and Web Mailbox Manager.  
16 Client View App Session ‐ Supports client View Mail, View  
Call Plus, VMM (Outlook), VML (Lotus Notes), VMG  
(GroupWise) and Web Mailbox Manager.  
4426024 LKS‐UMS‐CLIENT 1‐LIC  
4426040 LKS‐UMS‐CLIENT 4‐LIC  
4426041 LKS‐UMS‐CLIENT 8‐LIC  
4426042 LKS‐UMS‐CLIENT 16‐LIC  
4426043 LKS‐UMS‐CLIENT 32‐LIC  
32 Client View App Session ‐ Supports client View Mail, View  
Call Plus, VMM (Outlook), VML (Lotus Notes), VMG  
(GroupWise) and Web Mailbox Manager.  
InACD:  
Stock No. License Code  
Description  
Activation key supporting InACD – Provides 64 ACD Groups,  
256 ACD agents and 12 Supervisors (1 per Group and 1  
System Supervisor).  
4426028 LK‐SYS‐ACD‐LIC  
ACD MIS Basic License – Provides 1 Monitor License and 3  
Agent Client Licenses.  
4426030 LKS‐ACDMIS‐BASIC‐LIC  
ACD MIS additional Monitor Report License ‐ allows up to 4  
additional Monitor License to InACD. One is included with  
the ACD MIS with Max 5 Monitor Licenses per system.  
ACD MIS Agent Client License ‐ Three agent client licenses  
are included. A maximum of 512 additional licenses can be  
added in increments of five. The Agent Client main window  
combines real‐time data display with Agent control panel.  
4426032 LKS‐ACDMIS‐ADDMON‐LIC  
4426033 LKS‐ACDMIS‐AGENT‐LIC  
SoftPhone:  
Stock No.  
License Code  
Description  
LKS‐DESKTOP SUITE ‐SOFTPHONE 1 Desktop Suite ‐ Soft Phone (SP310) Client License. Note:  
1‐LIC The NEC SoftPhone SP310 requires a NEC SIP Client License.  
LKS‐DESKTOP SUITE ‐SOFTPHONE 4 Desktop Suite ‐ Soft Phone (SP310) Client License. Note:  
4‐LIC The NEC SoftPhone SP310 requires a NEC SIP Client License.  
LKS‐DESKTOP SUITE ‐SOFTPHONE 16 Desktop Suite ‐ Soft Phone (SP310) Client License. Note:  
16‐LIC The NEC SoftPhone SP310 requires a NEC SIP Client License.  
LKS‐DESKTOP SUITE ‐SOFTPHONE 32 Desktop Suite ‐ Soft Phone (SP310) Client License. Note:  
32‐LIC The NEC SoftPhone SP310 requires a NEC SIP Client License.  
LKS‐DESKTOP SUITE ‐SOFTPHONE 64 Desktop Suite ‐ Soft Phone (SP310) Client License. Note:  
64‐LIC The NEC SoftPhone SP310 requires a NEC SIP Client License.  
4426011  
4426012  
4426013  
4426014  
4426015  
Document No. SIB 244  
Page 18 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
System Hardware  
Chassis & Mounting Hardware:  
Stock No.  
Model Name  
Description  
Picture  
SV8100 Basic Package includes:  
SV8100 Basic Package ‐ CHS2U‐AU Chassis  
Kit ‐ CD‐CP00‐AU (Main Processor)  
8503017  
‐ CD‐8DLCA  
6 Blade 2RU Chassis, inc PSU &  
AC cable  
4422000 CHS2U‐AU  
CHS2U RACK MOUNT  
4422001 KIT  
19" Rack Mount bracket, one per  
chassis  
CHS BASE UNIT  
4422002 FLOOR MOUNT SET  
Floor mount base unit, one per  
system  
CHS2U JOINT BRACKET Floor mount inter chassis  
4422005 KIT  
bracket, one per additional  
Chassis  
CHS1U/2U WALL  
4422003 MOUNT KIT  
Wall Mount bracket, one per  
chassis  
CHS2U STAND KIT (K)  
Side stand mount kit for single  
Chassis  
4421000  
4422004  
CHS2U STAND KIT (EXT) Side Stand inter chassis bracket,  
one per additional Chassis  
Document No. SIB 244  
Page 19 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Blades and Options  
Stock No.  
Model Name  
Description  
SV8100 CPU providing the  
following functionality:  
Picture  
•
•
•
•
•
•
•
•
•
External Paging Output  
Internal MOH tone  
External MOH/BGM Input  
External Music Control  
USB Interface  
Ethernet Interface  
PZ‐VM21 Interface  
PZ‐ME50 Interface  
PZ‐32/64/128IPLA Interface  
4421004 CD‐CP00‐AU  
Provides additional memory for  
system expansion  
4421005 PZ‐ME50‐AU  
4421007 PZ‐32IPLA  
4422012 PZ‐64IPLA  
4422013 PZ‐128IPLA  
Provides the voice (RTP/RTCP)  
processing function for 32  
concurrent VoIP calls  
Provides the voice (RTP/RTCP)  
processing function for 64  
concurrent VoIP calls  
Provides the voice (RTP/RTCP)  
processing function for 128  
concurrent VoIP calls  
Provides Internal V34 Modem,  
InMail VM and VRS  
4422011 PZ‐VM21  
Expansion Bus Interface  
(CHS2U #1)  
4422014 PZ‐BS10  
Expansion Bus Interface  
(CHS2U #2,3,4)  
4422015 PZ‐BS11  
4421008 CD‐8LTA  
4422016 CD‐8DLCA  
4422017 PZ‐8DLCB  
4422018 CD‐16DLCA  
4422019 CD‐4LCA  
4422020 PZ‐4LCA  
Document No. SIB 244  
8 Digital / 2 Single Line / Option  
Digital Station Interface  
Expansion Digital Station  
Interface  
Digital Station Interface  
Single Line Interface  
Expansion Single Line Interface  
Page 20 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
4422021 CD‐8LCA  
4422023 CD‐4COTA  
4422024 PZ‐4COTG  
4422025 CD‐2BRIA  
Single Line Interface  
CO Trunk Loop Start  
Expansion CO Trunk Interface  
Basic Rate Interface  
4422026 PZ‐2BRIA  
4422027 CD‐PRTA  
4422029 CD‐4DIOPA  
4422030 CD‐4ODTA  
4422032 CD‐ETIA  
4422034 CD‐VM00  
Expansion Basic Rate Interface  
Primary Rate Interface  
DID/OPX (DID not supported)  
E&M Tie Line  
Gigabit Switch Unit  
(Master/Slave)  
Voice Mail / App Server  
Provides external paging zones ,  
music source inputs, door phone  
and door lock relay.  
8502831 PGD(2)‐U13 ADP  
800188  
DP‐D‐1D  
Door Phone Unit.  
Media:  
Stock No.  
Product Name  
Description  
Picture  
Compact Flash media 512MB for  
VRS and VM8000 InMail,  
providing 32 hours of Available  
AKS InMail‐512M‐APP  
CF  
4422043  
Recording Time  
Compact Flash Media 2GB for  
UM8000 Mail, providing 125  
hours of Available Recording  
Time  
4422048 AKS UM‐2G APP CF  
Compact Flash Media 8GB for  
UM8000 Mail, providing 550  
hours of Available Recording  
Time  
4422051 AKS UM‐8G APP CF  
Document No. SIB 244  
Page 21 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Battery Backup:  
Stock No.  
Product Name  
Description  
Picture  
4422010 CHS2U BATT MTG KIT  
4422038 CHS2U BATT CA INT  
2.3AH‐12V BATT  
4422049 CHS2U Internal Backup 2 required per CHS2U chassis.  
Battery  
4421001 CHS LARGE BATT BOX  
Required when using a third  
4422039 CHS BATT CA‐EXT‐A  
party external battery solution  
7AH‐12V BATT  
6 required per CHS LARGE BATT  
4391831 Battery for CHS LARGE  
BOX.  
BATT BOX  
Spare Parts:  
Stock No.  
Model Name  
CHS2U BLANK SLOT  
COVER KIT  
Description  
Blank Slot Cover  
Picture  
4422006  
CHS BLANK SLOT  
COVER KIT (BUS)  
4420020  
Blank Slot Cover for BS10/BS11  
Fan unit for CHS2U chassis  
4422007 CHS2U FAN BOX SET  
4422037 AC CORD (AU)  
Australian mains power cable 2m  
Power Supply Unit for CHS2U  
chassis  
4422008 MPS7101  
Document No. SIB 244  
Page 22 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Terminal Hardware  
DT300 Digital Multiline Terminals:  
Stock No.  
Model Name  
Description  
Picture  
4424009  
DTL‐2E‐1A(BK)TEL  
2‐Button without LCD Black  
4424010  
4424012  
DTL‐6DE‐1A(BK)TEL  
6‐Button with LCD Black  
DTL‐24D‐1A(BK)TEL  
24‐Button with LCD Black  
DT700 IP Multiline Terminals:  
Stock No.  
Model Name  
Description  
Picture  
DT700 2‐Button without LCD  
Black  
4424000  
ITL‐2E‐1A(BK)TEL  
DT700 6‐Button with LCD  
Black  
4424001  
4424003  
ITL‐6DE‐1A(BK)TEL  
DT700 24‐Button with LCD  
Black  
ITL‐24D‐1A(BK)TEL  
DT700 Sophisticated (with  
Colour Touch‐Sensitive  
320x240 pixel LCD)  
4424008  
ITL‐320C‐1A(BK)TEL  
Document No. SIB 244  
Page 23 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Consoles:  
Stock No.  
Model Name  
Description  
Picture  
DCL‐60‐1 (BK)  
CONSOLE  
60 Button DSS/BLF Console ‐  
Includes AC/DC Adapter  
4424022  
4424023  
8 button unit for DTL‐24D‐  
1(WH/BK)  
8LK‐L (BK) UNIT  
Adaptors:  
Stock No. Model Name  
Description  
Picture  
Analogue Port Adaptor (with  
Ringer)  
4424017 APR‐LA UNIT  
Analogue Device Adaptor  
(Voice Recording Interface)  
Wall Mount Unit  
4424018 ADA‐LA UNIT  
4424033 WM‐LA UNIT  
4424035 ILPA‐RA UNIT  
In‐Line Power Adaptor  
Panels:  
4424036 PANEL(Red‐Base)‐L UNIT  
Red Side Panel ‐ Base  
Red Side Panel ‐ LCD (DT330,  
DT730)  
4424037 PANEL(Red‐VLCD)‐L UNIT  
4424038 PANEL(Red‐SLCD)‐L UNIT  
4424039 PANEL(Blue‐Base)‐L UNIT  
Red Side Panel ‐ LCD (DT750)  
Blue Side Panel ‐ Base  
Blue Side Panel ‐ LCD (DT330,  
DT730)  
4424040 PANEL(Blue‐VLCD)‐L UNIT  
4424041 PANEL(Blue‐SLCD)‐L UNIT  
Blue Side Panel ‐ LCD (DT750)  
4424042 PANEL(Silver‐Base)‐L UNIT Silver Side Panel ‐ Base  
Silver Side Panel ‐ LCD (DT330,  
DT730)  
4424043 PANEL(Silver‐VLCD)‐L UNIT  
4424044 PANEL(Silver‐SLCD)‐L UNIT Silver Side Panel ‐ LCD (DT750)  
4424045 PANEL(Wood‐Base)‐L UNIT Wood Side Panel ‐ Base  
Clear  
PANEL(Wood‐VLCD)‐L  
UNIT  
Wood Side Panel ‐ LCD  
(DT330, DT730)  
4424046  
4424047 PANEL(Wood‐SLCD)‐L UNIT Wood Side Panel ‐ LCD (DT750)  
Wood grain  
4424049 PANEL(Clear‐Base)‐L UNIT  
Clear Side Panel ‐ Base  
Clear Side Panel ‐ LCD  
(DT330, DT730)  
4424050 PANEL(Clear‐VLCD)‐L UNIT  
4424051 PANEL(Clear‐SLCD)‐L UNIT Clear Side Panel ‐ LCD (DT750)  
Document No. SIB 244  
Page 24 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Modules:  
Stock No.  
Model Name  
Description  
Picture  
DT300 (Value) LCD Unit with  
Backlight  
4424032  
4424030  
LCD(BL)‐L (BK) UNIT  
DT300 (Value) DESI‐less  
LK/LCD Unit  
8LKD(LD)‐L(BK) UNIT  
DT700 (Value) DESI‐less  
LK/LCD Unit  
4424031  
4424020  
8LKI(LD)‐L(BK) UNIT  
PSA Cradle (Analogue PSTN  
Adapter)  
PSA‐LA(BK) UNIT  
Keypads:  
Stock No.  
Model Name  
Description  
Picture  
Standard BS(E)‐L(BK) KIT  
Ten Key Kit (English)  
Ten Key Kit (Retrofit)  
4424028  
4424026  
BS(Retro)‐L(BK) KIT  
Also used on DT300/DT700  
(Economy) w/o‐LCD  
BS(ACD)‐L(BK) KIT  
Ten Key Kit (ACD)  
4424024  
4424025  
4424027  
BS(F)‐L(BK) KIT  
BS(S)‐L(BK) KIT  
BS(Braille)‐L(BK) KIT  
Ten Key Kit (French)  
Ten Key Kit (Spanish)  
Ten Key Kit (Braille)  
Document No. SIB 244  
Page 25 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Terminal Overview:  
DT700 seriesdesktop IP terminals  
DT730  
DT300 seriesdesktop digital terminals  
DT750  
DT710  
DT330  
DT310  
Display  
Colour touch screen LCD  
DESI-less LCD  
Greyscale LCD  
Greyscale LCD (6 line key  
model only)  
Greyscale LCD  
Greyscale LCD (6 line key  
model only)  
Line keys on base  
terminal  
24  
2, 6  
24  
2, 6  
32 - DESI-less  
Line key extension  
add-on modules  
8 line key  
8 line key  
Not Available  
8 line key  
Not Available  
60 DSS console  
60 DSS console  
60 DSS console  
DESI-less console  
Standard  
DESI-less console  
Standard  
DESI-less console  
Standard  
Backlit LCD  
Not Available  
Not Available  
Standard  
Not Available  
Not Available  
Half Duplex  
Backlit dial pad  
Standard  
Standard  
Standard  
Future  
Standard  
Standard  
Standard  
Future  
Standard  
Full duplex speaker phone  
XML open interface  
Standard  
6 line key version only  
Not Available  
Not Available  
Not Available  
Bluetooth handset with hub  
adaptor  
Supported on the SV8100 only Not Available  
Recommended Headsets:  
DT310/DT330 Digital Terminals  
•
•
Plantronics SupraPlus, Model: P251N‐U10P (recommended)  
Plantronics Encore, Model: P91N‐U10P (supported)  
DT710 IP Terminal  
•
•
Plantronics SupraPlus, Model: P251N‐U10P (recommended)  
Plantronics Encore, Model: P91N‐U10P (supported)  
DT730/DT750 IP Terminals  
•
•
•
Plantronics SupraPlus Wideband, Model: HW251N‐A10‐NE (recommended)  
Plantronics SupraPlus, Model: P251N‐U10P (supported)  
Plantronics Encore, Model: P91N‐U10P (supported)  
Document No. SIB 244  
Page 26 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Legacy Terminal Compatibility  
The following models of Dterm Multiline Terminals are NOT supported by the SV8100.  
•
•
•
•
•
•
•
Dterm 85 IP (ITH, ITR, ITN, IP‐RA)  
Dterm 70 (DTU)  
Dterm 75 (DTP)  
Dterm 60 (ETW)  
Dterm 65 (ETJ)  
Xen Topaz (DTB)  
Xen Alpha  
The following models of Dterm Series i (Dterm 85) terminals and adaptors ARE supported on the SV8100.  
NEC/BS Model Name  
Stock No.  
Description  
8502532 DTR‐2DT‐1A(BK) TEL  
8502533 DTR‐8D‐1A(BK) TEL  
Digital Multiline Terminal with two programmable line keys  
Digital Multiline Terminal with eight programmable line keys & four  
soft keys  
8502534 DTR‐16D‐1A(BK) TEL  
8502535 DTR‐BA‐1A(BK) TEL  
8502536 L32(LED)‐RA(BK) UNIT  
8502549 16LCD(LK)‐RA(BK) UNIT  
Digital Multiline Terminal with sixteen programmable line keys & four  
soft keys  
Digital Multiline Terminal Base for L32 Module  
Digital Multiline Module with 16 programmable line keys and 16 one‐  
touch keys  
Line key Module for Base telephone  
24x3line LCD , two 8x8line LCD, 16 line buttons without LED  
8502537 DCR‐60‐1A(BK) CONSOLE The Attendant Console with 60 programmable line keys  
8502542 AD(A)‐RA UNIT  
Ancillary Device Adapter, allows connection of a tape recorder to all  
DTR Multiline Terminals except DTR‐2DT‐1.  
8502541 AP(A)‐RA UNIT  
Analogue Port Adapter without Ringer, is the interface for installing  
Single Line  
Telephones, Modems, Credit Card Readers, Wireless Headsets, NEC  
VoicePoint/VoicePoint Plus Conferencing unit, and other compatible  
analogue devices.  
8502540 AP(R)‐RA UNIT  
8502544 CT(A)‐RA UNIT  
8502548 CT(U)‐RA UNIT  
8502543 WM‐RA UNIT  
Analogue Port Adapter with Ringer with all AP(A) functionality.  
Computer Telephony Adapter allows a DTR Multiline Terminal  
connection to a PC via RS232 (25 PIN) connection.  
Computer Telephony Adapter allows a DTR Multiline Terminal  
connection to a PC via USB connection.  
Wall Mount Unit used for when adapters are used and the telephone is  
to be installed on the wall  
Document No. SIB 244  
Page 27 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Installation of IP Terminals  
Important Note  
Do not assign any of the following features to operate concurrently across more than 16 DT700 IP terminals.  
•
•
•
Internal Paging  
BGM  
Door phone  
Auto Configuration  
SV8100  
DHCP  
FTP  
Configuration  
File  
Required equipment:  
•
IP phone manager  
Free software available for download on NEC’s website.  
This software will be used to create the config file for the IP terminals.  
FTP server  
Free software available on the WEB.  
DHCP Server  
•
•
This DHCP server has to support the ability to define a “Vendor Class”. The DHCP server must  
also be able to define “Option Codes”.  
Process Overview:  
1. Use the AutoConfiguration Application to create a terminal configuration file with corresponding  
network and telephony data parameters that are needed to connect the DT700 IP Terminal to the  
Telephony Switch. This created AutoConfiguraiton file needs to be loaded onto a network accessible  
PC/Server with a FTP server running.  
2. Plug the DT700 into the local network (Factory Value Settings).  
3. Local DHCP server will provide Vendor Specific Options for the DT700.  
4. The DT700 will use DHCP Vendor Specific Options to communicate with local FTP Server.  
5. The DT700 will download the created AutoConfig file from the FTP Server.  
6. The DT700 will initialize with its new downloaded configuration and connect to the Telephony Switch.  
Document No. SIB 244  
Page 28 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Building the configuration file:  
Launch the IP phone manager software  
•
Once the software is launched click on  
the “Auto Config” tab.  
Click on Terminal  
The basic settings needed to get the  
phone working out of the box are:  
1st server address  
1st server port  
Assign the IP address programmed in  
PRG 10‐12‐09 to 1st server address.  
Assign port 5080 to first server port.  
Document No. SIB 244  
Page 29 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Click on the 1st server address to bring  
the window to the right up.  
Assign the IP address here and then  
click OK.  
Click on the 1st server port to bring the  
window to the right up.  
Assign the port number here and then  
click OK.  
After the changes have been  
made click on save below.  
It will bring up the save window  
to the right. In that window  
click on save as.  
2
1
Document No. SIB 244  
Page 30 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
•
•
After you click on Save as it will bring up a window asking you to name the file. Name the file as xxx.gz.  
For example if I wanted to name the file as test it would be test.gz  
This file needs to be placed in the FTP server.  
o
Configuring a FTP server:  
•
•
The FTP server must be configured with an anonymous login account.  
The file that was generated from the IP phone manager must be placed into anonymous login folder.  
Below is an example using Quick and Easy FTP server.  
o
Click on configure  
settings  
Click on the advanced tab to specify the  
directory to store the files.  
Document No. SIB 244  
Page 31 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
•
Place the file (for example: test.gz) into the default home directory.  
Once the file has been loaded to the proper directory start  
the FTP server.  
At this point the FTP server can be minimized to run in the  
background.  
Configuring a DHCP server using Windows 2003 Server:  
•
In the DHCP server highlight the server machine on the left hand side. Right click on the server and  
choose “Define Vendor Classes”.  
o
o
o
o
Click on ADD  
Display Name = NECDT700  
Description = auto config  
In the same window down below there is a section that shows ID, Binary, and ASCII. Click in  
that window under ASCII. Now type in NECDT700. This should have also added 4E 45 43 44 54  
37 30 30 under the binary section. Now click on OK and close.  
•
Highlight the server again then right click and choose “Set Predefined Options”.  
o
Change the option class to NECDT700.  
Click ADD and give the following info  
o
ƒ
ƒ
ƒ
ƒ
Name = FTP Address  
Data Type = IP address  
Code = 141  
Click on OK then start the process over again  
o
o
o
Click on ADD and give the following info  
ƒ
ƒ
ƒ
Name = Auto Config File Name  
Data Type = String  
Code = 151  
Click on ADD and give the following info  
ƒ
ƒ
ƒ
Name = Download Protocol  
Data Type = Byte  
Code = 163  
Click on OK  
•
Highlight scope options on the left hand side then right click and choose “Configure Options”.  
o
Click on Advanced and change the vendor class to NECDT700.  
Place a check mark next to 141 FTP Address. Down below assign the IP address of the FTP  
server then click apply  
o
ƒ
Place a check mark next to 151 auto config file name. Down below type the name of  
the config file that was built via IP phone manager. Then click on apply.  
E.g. Test.gz.  
ƒ
o
o
Place a check mark next to 163 download protocol. Down below change HEX address to 0x1.  
Click on apply and OK.  
Document No. SIB 244  
Page 32 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
IP DECT  
IP DECT terminals combine the benefits of IP telephony with the superior quality and features of DECT  
technology. This IP‐based wireless system provides perfect voice quality, seamless handover between access  
points and a secure air interface that protects your company’s investments in existing telephones, applications  
and the network infrastructure.  
With IP DECT, your data and network are secure. All communications are encrypted to protect privacy concerns  
for you and your customers. And installing IP DECT is simple. Connect DECT Access Points (multi‐directional  
radio base stations) directly to the LAN, and then set up IP DECT at remote locations. Depending upon building  
characteristics, each DECT Access Point can provide coverage over a wide area and enable users to move freely.  
IP DECT also provides feature transparency on NEC platforms as well as standard SIP functionality.  
G355 DECT Handset  
G955 DECT Handset  
AP200S SIP Access Point  
•
•
•
Supports standard DECT (GAP)  
compatible handsets  
Supports up to 11  
simultaneous calls per AP  
10/100Mbps Ethernet  
interface  
•
•
•
•
•
•
128x160 pixel, 262K colour LCD  
Backlit display and keypad  
Icon driven menu  
•
•
•
•
•
•
•
•
128x128 pixel, 64K colour LCD  
Backlit display  
Icon driven menu  
Seamless handover  
Memory card (optional)  
Standard headset connection  
Seamless handover  
Memory card (optional)  
Standard and (optional)  
Bluetooth headset connection  
Message Service (LRMS)  
Message broadcast support  
Hands‐free operation  
20 ringer melodies with  
distinction between type of call  
Built‐in vibrator alert  
Personal phone book (with  
multiple numbers per contact)  
Corporate directory support  
Call logging and filtering  
13 languages supported  
Incoming call filter  
•
•
•
•
Secure air interface  
Crystal clear speech  
Hands‐free operation  
20 ringer melodies with  
distinction between type of call  
Personal phone book  
Corporate directory support  
Call logging and filtering  
13 languages supported  
Incoming call filter  
•
•
•
•
Supports short messaging  
Connects directly to Ethernet  
(either dedicated for DECT  
support or to converged LAN)  
External power or Power Over  
Ethernet (IEEE802.3af Class 0)  
IP peer‐to‐peer communication  
Plug‐and‐play installation  
Compact unit (A5 size)  
Downloadable software  
LED status indicator  
Full non‐blind slot radio  
Secure DECT encryption  
Roaming and seamless  
handover  
Support for LRMS messaging  
(max. 160 characters)  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Date and time display  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Time stamps on caller lists  
Message‐waiting indicator  
Multiple DECT network subscr.  
GAP compatible  
Software update over air  
Up to 120 hours stand‐by time  
Up to 12 hours talk time  
Date and time display  
Time stamp (messages & lists)  
Message‐waiting indicator  
Multiple DECT network subscr.  
GAP compatible  
Software update over the air  
Up to 120 hours stand‐by time  
Up to 12 hours talk time  
•
Document No. SIB 244  
Page 33 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
AP200S Specifications:  
Air interface:  
•
•
•
•
•
•
Audio algorithm: G.726 ADPCM  
Full non‐blind slot DECT RF part, according to EN301406  
Frequency band: 1880 ‐ 1900 MHz, 10 carrier frequencies  
RF output: 20 to 24 dBm at antenna connection, Sensitivity: typical ‐90 dBm  
Dual omni‐directional internal antennas  
Typical range: indoor 20‐50 m, outdoor 300 m  
Physical characteristics:  
•
•
•
•
Size: 235 x 45 x 172 mm (WxDxH)  
Weight: 540 g (incl. packaging)  
Housing: ABS/polycarbonate, light grey (colour code 70109)  
Classification: IP40  
The DAP Manager:  
The DAP Manager Software is used during installation and maintenance to:  
• Subscribe Handsets  
• Perform DAP management  
The DAP Manager Software is used during operation to:  
• Facilitate Portable Sharing and Handset to Handset messaging  
• Allow DAPs to be connected in a Branch office  
• Capture debug / system information  
The DAP Manager is not required for normal, day‐to‐day operations (i.e. wireless communications), but should  
be running at all times that the DECT system is operational. The DAP Manager Software runs on a standard  
computer and can run alongside other applications, it does not require a dedicated server.  
SV8100  
DAP Manager  
WAN  
Head Office  
Branch Office  
DAP Manager PC platform:  
•
•
•
•
•
Windows 2000 Server or Professional, Service pack 4  
Windows 2003 Server  
Windows XP Professional SP2  
CPU: minimum 2.4 GHz  
RAM: minimum 256 Mb  
Document No. SIB 244  
Page 34 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
G355/G955 Quick Reference Guide  
Turning the phone on and off  
Mute a call  
Press and hold the Red phone key for a few seconds.  
Lock/unlock your phone  
In Idle mode, press the Ok key, and then press the  
Lock soft key. To unlock, press the Ok key, and then  
press the Unlock soft key.  
During a call, press the Mute soft key. To turn the  
microphone on again, press the Unmute soft key.  
Listen to voicemail messages  
In Idle mode, press the Menu soft key, choose  
Messaging, Inbox, select Listen to voicemail, and then  
scroll to the required message. Press the Select soft  
key. You may need to enter your VM number first.  
Make a shortcut  
In Idle mode, press the Menu soft key, choose  
Settings, General, and select Shortcuts. Now you can  
assign a function to one of the navigational keys.  
Make a speed dialling key  
Make a call  
In Idle mode, type the number you want to dial, and  
then press the Green phone key.  
Answer a call  
Press the Green phone key.  
End a call  
Press the Red phone key.  
Reject a call  
Press the Reject soft key.  
In Idle mode, press the Menu soft key, choose  
Contacts. Select the contact that you want to assign  
and press the More soft key. Choose Speed dial and  
press OK. Scroll to the speed dialling key number that  
you want and press the Add/Replace soft key. (If a  
number has already been assigned to this key, it will  
be replaced.)  
Make an enquiry call (broker call)  
During a call, press the Green phone key and dial the  
number of the party you want to consult. You can  
toggle between the two parties, by pressing the  
Green phone key. To transfer the first call to the  
enquiry call party, press the Red phone key.  
Change the volume  
During a call, press the volume up or volume down  
buttons on the side of the phone.  
Use the speakerphone  
Register the handset  
In Idle mode, press the Menu soft key, choose  
Settings, Connectivity, Register. Select the required  
base, OK. Enter the Park code, OK/Skip. Enter the PIN  
code, OK. The PIN is generated by the DECT Manager.  
Enter Network Name, Save. Enter Number, Save.  
This is the phone number assigned to the handset.  
During a call, press the Spk on soft key.  
To deactivate: press the Spk off soft key.  
Document No. SIB 244  
Page 35 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Registering IP DECT terminals:  
1. Run SV8100 PCPro  
2. Click Tools > PCPro Accounts and you will get the following screen.  
3. Select tech User Name and click Properties.  
4. Click the View tab  
Document No. SIB 244  
Page 36 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
5. In this window, uncheck the two available items, then OK.  
6. Connect to your SV8100 and download Database.  
7. Click Programming > Unregistered Phones > IP Phone List.  
8. Check required extensions to be used for IP DECT numbers. For example, extension 180 – 183 will be used.  
9. Set MB 15‐05‐18 = Group 1 for required extensions.  
10. Upload database changes.  
11. Register all IP DECT extensions on DAP Manager and all phones will function.  
Document No. SIB 244  
Page 37 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Voice Mail  
VM8000 InMail  
The VM8000 InMail Solution is ideal for SMBs wishing to ensure that all callers get to the people and  
information that they need without prohibitive hold times or dropped calls. It is an embedded solution for the  
UNIVERGE SV8100 that provides digitally‐integrated voice messaging capabilities and Automated Attendant  
features to meet a SMB’s communication needs both now and in the future.  
VM8000 InMail’s Automated Attendant feature set ensures customer calls are routed to the appropriate  
people and answered quickly and efficiently. When customers call in, an instruction menu announcement plays  
to provide them a choice of dialling options. They can direct themselves to the called party without being  
placed on hold or having their calls dropped.  
Employees can also efficiently manage their calls and messages with easy one‐touch access to voicemail  
features. With VM8000 InMail’s advanced call processing capabilities, employees no longer need to manually  
direct and route callers. The Automated Attendant routes each incoming call based upon the time‐of‐day and  
day‐of‐the‐week and can provide different announcements and dialling options for each number in the office.  
Key Features:  
Voicemail:  
•
•
•
•
•
•
•
•
•
Conversation Recording  
Answering Machine Emulation  
Fax Detection  
•
•
•
•
•
•
•
•
•
Auto‐Help Voice Prompts  
Auto‐Forward to Mailbox  
Programmable Individual Security Code  
Real Time and Date Stamp  
One‐Touch Forwarding  
One‐Touch Mailbox Access  
One‐Touch Message Retrieval  
One‐Key Call to Sender  
Interactive Softkeys  
Message Count Display  
Programmable Voice Prompts  
Three Personalized Mailbox Greetings  
Message Forwarding  
Announcement Mailbox for One‐Way  
Information  
Confidential/Urgent/Future Message  
Delivery Options  
•
•
Remote or Local Message Notification (on or  
offsite)  
Remote Programming via WebPro/PCPro Voice  
Mailbox  
•
Guest & Group/Department Mailbox Types  
Automated Attendant:  
•
•
•
•
Answer Schedule Tables  
Park and Page  
Capture Caller ID  
Flexible Answering Based on Trunk Time‐of‐Day  
•
•
•
Single Digit Transfer  
Individual Trunk Greetings  
Three Day, Night and Holiday Greetings  
and Day‐of‐Week  
Licensing controlled by CD‐CP00 for the following features:  
o
o
Number of Voice Ports  
Number of Languages  
Document No. SIB 244  
Page 38 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
UM8000 Unified Messaging  
The UM8000‐Mail solution is an enhanced, in‐skin unified messaging system that delivers abundant message  
storage, scalable port capacity and all the features you’ve come to expect from NEC, a leader in voice  
messaging products. UM8000‐Mail offers a reliable system with a smaller footprint and lower operating cost  
than other systems.  
The UM8000‐Mail system can store over 500 hours of messages and is scalable from 2 to 16 ports and provides  
support for up to 1000 mailboxes. It offers up to 4 optional fax ports. Because the UM8000‐Mail line card  
installs inside the SV8100 chassis, it uses less space and power than other stand‐alone messaging systems. If  
the system experiences a power failure, the UM8000‐Mail uses the same battery backup as the SV8100 system,  
adding another measure of reliability to the system.  
With feature‐rich Unified Messaging, all voice, fax and e‐mail messages are directed into one inbox. This  
enables users to keep track of all their messages more easily. Employees can easily prioritize their messages  
and streamline their workloads. With Unified Messaging users can:  
•
•
•
Set up their mailboxes to meet their personal needs  
Play and record messages using their multimedia PCs  
Send and receive secure faxes. Inbound and outbound documents are password‐protected and stored  
electronically until previewed and printed from a networked PC.  
Users can control and configure their personal mailbox settings using the Mailbox Manager’s graphical user  
interface (GUI). Greetings, security codes, notifications, groups, conversation preferences and more can all be  
modified through the Mailbox Manager. In addition, the user can handle messages via this interface. They can  
listen to, delete and archive messages. They can also choose to download selected messages to their PC in  
WAV file format.  
Key Features:  
•
•
•
•
•
•
•
•
•
•
•
Speed Keys  
•
•
•
•
•
•
Future, Urgent and Return Receipt Delivery  
Port Independence  
Cascade Notification  
Subscriber Controlled Groups  
Variable‐Length Security Codes/Passwords  
Live Record, Message Cancel and Redirect  
Caller Interviewing  
Soft‐Key Functionality and Trunk Mapping  
Remote Maintenance  
Date and Time Stamp  
Transfer to Attendant  
Urgent Message Count  
User‐Changeable Voice Prompts & Single‐Digit  
Dialling  
Menu Options  
Cut‐Through Paging and Message Editing  
Multilingual Capability and Multiple  
Personalized Greetings  
Extension Remapping  
Message Rewind, Pause and Fast Forward  
Alphanumeric Directory  
Supervised/Unsupervised Transfers  
Message Waiting Notification  
Guest Mailboxes and Call Screening  
Volume and Speed Control  
Holiday Schedules  
•
•
•
•
•
•
•
•
•
•
•
•
•
Fax Detect, Routing and Notification  
Subscriber Self‐Enrolment  
Reports  
Out‐Dial Notification to Pager  
Call Accept or Reject  
Document No. SIB 244  
Page 39 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
UM8000 Notes:  
•
•
Time, date and time zone information are set in and synchronized with the CCPU.  
There are no provisions for changing the time and date on the voice mail.  
IP Address, gateway and subnet mask set in CD‐CP00 programming:  
o
o
o
o
o
Only the DNS server information can be changed on the voice mail.  
10‐55‐01 – IP Address  
10‐55‐04 – Subnet Mask  
10‐55‐05 ‐ Gateway  
•
Licensing controlled by CD‐CP00 for the following features:  
o
o
o
o
o
o
o
Voice ports  
Fax Ports  
Number of View App Sessions  
Hospitality/PMS  
AMIS/PlusNet  
System Languages  
Hospitality Languages  
•
•
New Email Features: forwarding options for each mailbox, set via Web Mailbox Manager (WMM) or  
Web Admin Console (WAC):  
o
o
o
o
Forward message keep on voice mail as New.  
Forward message keep on voice mail as Old.  
Forward message delete from voice mail new.  
Customizable email forwarding template (System wide only)  
Additional Web Mailbox Manager Improvements:  
o
o
o
o
o
o
o
o
o
LIFO/FIFO settings for New and Old messages  
Message Playback  
Message Archive  
Delete Message  
Enter email address to forward to.  
Save to Inbox to PC as Wav file (Export)  
Add notes up to 60 characters long to messages  
First Time enrollment  
Auto Login from CID Number  
•
Improved GUI and System Management (WAC):  
o
o
o
o
Language administration  
Backup and Restore  
Setting trace and error logging levels.  
Scrolling menu in WAC, can jump from any area to any other area instead or returning to main  
menu first.  
o
o
o
Import and Export of Subscriber and Transaction boxes via CSV file.  
Mailbox message limit by drive space or number of messages.  
Call Park and Page.  
•
Backup destinations:  
o
o
o
Local VM drive  
Shared Windows drive  
USB drive  
Document No. SIB 244  
Page 40 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
UM8000 Service Conditions:  
The following is a list of features that are not supported at initial release of the UM8000 Mail or are in the  
process of being modified.  
Features that are not supported:  
•
Live Monitor  
•
All Fax Functions:  
o
o
o
Fax detect from main greeting.  
Personal Fax Box.  
Print‐to‐Fax  
•
•
•
•
•
Text‐to‐Speech (TTS).  
Desktop Call Control (View Call Plus).  
Constant Message Count.  
Modem access for remote programming.  
Pager Notification.  
Features with known issues:  
•
•
•
Live Record:  
The Live Record feature is supported however while recording several softkeys are displayed  
for pause, re‐record, done and more. Pressing any of these softkeys will put the caller on hold.  
Park and Page:  
If the caller is not taken off park when they recall to the voice mail they go back to the main  
greeting.  
The addition of the Voice Mail In‐Skin Blade (CD‐VM00) allocates 16 station ports regardless of ports  
licensed. This count affects overall station port capacity and therefore impacts the requirement for a  
Memory expansion board (PZ‐ME50) and 65 to 256 port license (LK‐SYS‐256 Port‐LIC).  
o
o
Document No. SIB 244  
Page 41 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Specifications  
VM8000 InMail  
VRS/AA InMail  
UM8000 Mail  
LITE  
STANDARD  
Hardware  
PZ‐VM21  
512MB = 32 Hours  
CD‐VM00  
Storage  
2GB = 125 Hours  
8GB = 550 Hours  
(Compact Flash)  
Voice Ports  
Fax Ports  
2, 4, 8, 12, 16  
2, 4, 8  
NIL  
2, 4, 8  
1, 2  
4, 8, 12, 16  
1, 2, 3, 4  
1000  
NIL  
NIL  
Mailboxes  
576  
250  
Languages  
Included  
English (Australian)  
Chinese (Mandarin)  
Japanese (Japanese)  
English (Australian)  
English (New Zealand)  
Chinese (Mandarin)  
Optional  
Languages NOT  
Included  
English (US‐Numeric, Mnemonic), English Chinese (Cantonese), English (US, UK), Italian,  
(UK), Japanese, Italian, French (Canadian), Japanese, French (Parisian, Canadian), Spanish  
Spanish (Madrid, Latin American,  
Mexican), German, Dutch, Norwegian,  
Brazilian Portuguese, Korean  
(Madrid, Latin American, Mexican, Catalan),  
German, Dutch, Norwegian, Danish,  
Argentinean, Portuguese, Iberian Portuguese,  
Russian, Hebrew, Swedish  
Licenses  
Included  
Upgrades  
Maximum  
Included  
Upgrades  
Maximum  
Languages  
Voice Ports  
Fax Ports  
3
2 VRS  
‐‐  
1
4
20  
3
0
0
5
0
0
1
1
21  
16  
4
16 VRS, 8 VM  
4
‐‐  
‐‐  
‐‐  
‐‐  
‐‐  
‐‐  
‐‐  
‐‐  
‐‐  
‐‐  
1
UM Seats  
‐‐  
1, 4, 8, 16, 32  
512  
1
Networking  
Hospitality  
Hospitality Lang.  
‐‐  
1
1
1
‐‐  
1
‐‐  
10  
Document No. SIB 244  
Page 42 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Voicemail Comparison Chart  
XenMail LX  
XenMail LX Lite  
Feature  
UM8000 Mail  
VM8000 InMail  
using CTP‐U13  
using VMS‐U43  
Announcement Mailbox  
Announcement Message  
Yes  
No  
Yes  
Yes  
Yes  
No  
Yes  
No  
Yes 3 tables with 3  
schedules each and 1 schedules each and 1  
Yes 3 tables with 3  
Yes (8 tables, 10  
schedules each)  
Answer Schedule Table  
Yes  
fixed schedule  
fixed schedule  
Answering Machine Emulation / Live  
Monitor  
Yes  
Yes  
Yes  
Yes  
(Delayed Release)  
Answering Schedule Override  
Auto Attendant Do Not Disturb  
Auto Erase or Save  
No  
No  
No  
Yes  
Yes  
Yes  
No  
No  
No  
No  
No  
No  
New ‐ Yes  
Auto Copy Message  
Can be set from TUI,  
WAC, WMM  
No  
Yes  
Yes  
Auto Login to voice Mail using Pre‐  
defined ANI Number  
Auto Time Stamp  
Automated Attendant  
Automated Attendant Transfer  
Automatic Routing for Rotary  
Dialling Callers  
New ‐ Yes  
No  
No  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Autosave  
Broadcast Message  
Call Announcing  
Call Blocking  
Call Forward to a Mailbox  
Call Holding  
Call Queuing  
Call Routing Mailbox  
Call Screening  
Caller ID  
Caller ID Automatic Transfer  
Caller ID with Return Call  
Calling the Automated Attendant  
Cascading Message Notification  
Centralized Voice Mail  
Centrex Transfer  
Yes  
Yes  
Yes  
No  
No  
No  
Yes  
No  
No  
Yes  
No  
Yes  
No  
Yes  
Yes  
No  
No  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes ‐ Idle only  
Yes ‐ Idle only  
No  
Yes ‐ Idle only  
No  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Checking / Deleting a Message  
Conversation Record / Live Record  
Yes  
Desktop Call Control  
Desktop Messaging  
Dial Action Table  
No  
No  
Yes  
Yes  
(Delayed Release)  
Yes  
Yes ‐ per  
mail/transaction box  
Yes  
Yes ‐ per  
mail/transaction box  
Yes  
Yes ‐ per  
mail/transaction box  
Yes ‐ 16  
Directory Dialing  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
Directory Dialing Mailbox  
Directory Dialing Message  
Distribution List  
Distribution Mailbox  
Enable/Disable MWI indications  
System Wide (Admin Function)  
Erasing All Messages (Admin  
Function)  
No  
New ‐ Yes  
No  
No  
No  
Yes  
Yes  
Yes  
Yes  
External Extension  
External Transfer  
Yes  
No  
No  
Yes  
Yes  
No  
Yes  
No  
Document No. SIB 244  
Page 43 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Fax Confirmation When Using Print‐  
to‐Fax  
New ‐ Yes  
(Delayed Release)  
Yes  
No  
Yes  
No  
No  
No  
No  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
No  
No  
No  
No  
Fax Detection  
Fax Distribution  
Fax Distribution Lists  
Fax Mail  
(Delayed Release)  
Yes  
(Delayed Release)  
Yes  
(Delayed Release)  
Yes  
(Delayed Release)  
Yes  
(Delayed Release)  
Fax Mailbox  
Fax Tone Detection From Within  
Subscriber Mailbox (Call is routed to  
suscriber fax box)  
New ‐ Yes  
(Delayed Release)  
No  
No  
No  
No  
No  
Yes  
Fax Messages  
Yes  
(Delayed Release)  
Fax Server  
Fax‐On‐Demand  
No  
No  
No  
No  
No  
No  
No  
No  
Yes ‐ Via TUI and HTML  
Desktop Manager  
First Time Tutorial  
No  
Yes  
Yes  
Flexible Answering Schedules  
Flexible Call Routing  
Flexible Mailbox Numbering Plan  
Forced Unscreened Transfer  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes ‐ if one of the  
active languages  
Yes ‐ if one of the  
active languages  
Yes ‐ if one of the  
active languages  
French (Canadian) User Interface  
No  
Future Delivery Message  
Getting Recorded Help  
Go to a Mailbox  
Yes  
No  
Yes  
No  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
No  
Yes  
Yes ‐ 3 are stored only Yes ‐ 3 are stored only 1 Yes ‐ 2 are stored only Yes ‐ 2 are stored only  
Greeting  
1 can be active  
can be active  
1 can be active  
1 can be active  
Group (Shared) Mailboxes  
Guest Mailbox  
Hang Up Option in Auto Attendant  
Hotel/Motel  
Instruction Menu  
Interview Mailbox  
Interactive Soft Keys  
Leaving a Message  
Listening to Messages  
Listening to Messages Options  
Local Backup  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
No  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Local Restore  
Log Onto Voice Mail, Internal  
Log Onto Voice Mail, Remote  
Mailbox Name  
Mailbox Security Code Delete  
(Admin Function)  
Mailbox Support for Extension  
Numbers 2‐8 Digits Long  
Main Menu  
Make Call  
Master Mailboxes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
No  
New ‐ Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
No  
256MB = 200  
512MB = 250  
2GB = 350  
Yes  
Maximum Extension Mailboxes per  
Media  
2GB = 1000  
8GB = 1000  
512MB = 128  
4GB = 2000  
Message Center Keys  
Message Center Mailbox  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Document No. SIB 244  
Page 44 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Yes  
(Delayed Release)  
Yes  
Message Count Display  
Message Delete  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes ‐ Forward without  
saving, single  
destination.  
Yes  
Message Forward  
Yes  
Yes  
Yes  
Message Length Limit  
Yes  
Yes  
Yes  
No  
Yes  
No  
Mailbox Storage Limit by Drive Space  
Mailbox Storage Limit by Number of  
Messages  
No  
Yes  
No  
Yes  
Yes  
No  
No  
Message Listen Mode  
No  
No  
Yes ‐ 4 cascading  
numbers  
Yes ‐ 4 cascading  
numbers  
Message Notification  
Yes  
Yes‐1 number only  
Message Notification Maximum  
Retrys  
New ‐ Configurable ‐  
Configurable ‐ System  
No  
No  
Per Mailbox  
Wide  
Message Notification for Urgent  
Messages  
Yes  
No  
Yes  
Yes  
New ‐ Yes  
Message Playback Direction  
LIFO/FIFO  
Can be set for old and  
new messages system  
wide or per mailbox  
Yes ‐ system wide  
Yes ‐ system wide  
Yes ‐ per mailbox setting  
setting  
setting  
Yes ‐ single destination  
Message Record  
Yes  
Yes  
Yes  
only.  
Yes  
No  
Message Reply  
Message Retention  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Message Sender Information  
Message Status Report  
Message Storage Limit  
Message Waiting Lamp  
Mnemonic English User Interface  
Modem Mailbox  
Yes  
No  
New ‐ Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
No  
Yes  
No  
No  
Yes  
Yes  
Yes  
Yes  
No  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes ‐ 16 languages,  
Yes ‐ 16 languages,  
Multilingual Voice Prompts  
Yes ‐ 24 languages.  
Yes  
max of 3 can be stored max of 3 can be stored  
on VM and active  
on VM and active  
Multiple Company Greetings  
Multiple Language Support  
Network Mailbox  
Networking (AMIS/PlusNet)  
Next Call Routing Mailbox  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
No  
No  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
No  
Yes ‐ if one of the  
active languages  
New ‐ Yes  
Yes  
Yes ‐ if one of the  
active languages  
No  
Yes ‐ if one of the  
active languages  
No  
Numeric English User Interface  
Paging Notification Retry Limit  
Park and Page  
Yes  
Yes  
No  
No  
No  
No  
Yes  
No  
No  
Yes  
No  
(Delayed Release)  
Ports In/Out of Service  
Pre‐Greeting Announcement  
Mailbox  
Yes  
No  
Private Message  
Yes  
No  
Yes  
Yes  
Yes  
Programming Voice Mail  
Yes ‐ HTML Based  
PC‐Pro, Web‐Pro,  
Telephone  
Yes ‐ HTML based  
Yes ‐ HTML based  
Yes  
PMS  
No  
Yes  
Yes  
(Delayed Release)  
Quick Message from Auto Attendant  
Quick Transfer to Voice Mail  
Recording Silence Elimination  
Remote Diagnostics  
Remote Programming  
Reports  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes ‐ with PC Pro  
No  
Document No. SIB 244  
Page 45 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Return Receipt  
Return to Automated Attendant  
Security Code  
Shutting Down the System  
Single Digit Dialing  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
N/A  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes ‐ if one of the  
active languages  
256MB = 10  
512MB = 32  
2GB = 165  
Yes  
Yes ‐ if one of the  
active languages  
Yes ‐ if one of the  
active languages  
Spanish User Interface  
No  
2GB = 110  
8GB = 550  
Storage Hours per Media  
512MB = 32  
4GB = 315  
Subscriber Mailbox  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Supervised Transfer  
System Administrator Mailbox  
System Reinitialization  
TeLANophy Capable  
Tenant Service  
Yes  
Yes  
Yes  
Yes  
No  
No  
Yes  
Text‐to‐Speech  
No  
Yes  
No  
(Delayed Release)  
Time and Date Stamp  
Trace Viewer  
Transfer Only Mailbox  
Transfer to a Mailbox  
Transfer to an ACD Group  
Trunk Mailbox  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
No  
Yes  
Yes  
Yes  
Yes (absolute)  
Yes (absolute)  
No  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
Trunk Mapping for 3‐Digit Trunk  
Numbers  
New ‐ Yes  
No  
No  
No  
Undefined Routing  
Unsupervised Transfer  
Urgent Message  
Voice Mail Overflow  
Volume Control  
Welcome Message  
Unified Messaging  
SMTP Messaging  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Yes  
No  
No  
No  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes, for Text‐to‐Speech  
(Delayed Release)  
Yes, for Text‐to‐Speech  
(Delayed Release)  
No  
POP3 Messaging  
IMAP4 Messaging  
No  
No  
No  
No  
Yes  
Yes  
Exchange MAPI  
No  
No  
No  
Ports  
4 ‐ 16  
2, 4 or 8  
4, 8, 12 or 16  
4 or 8  
Maximum Storage Space for  
Messages per Mailbox ‐ Admin  
Function  
New ‐ Yes  
No  
No  
No  
53856  
Maximum Number of Messages for  
System  
Limited by Available  
Recording Time  
(Limited by Available  
Recording Time and  
Messages per mailbox)  
No  
Limited by Available  
Recording Time  
Limited by Available  
Recording Time  
Web Mailbox Manager ‐ HTML  
Message handling from Web  
Mailbox Manager Inbox  
Yes  
Yes  
No  
Yes  
No  
New ‐ Yes  
No  
Mobile Access  
New ‐ Yes  
New ‐ Yes  
New ‐ Yes  
New ‐ Yes  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
No  
Access Voice/Fax Messages  
Urgent Message Indication  
Save Messages to Local PC Folder  
Document No. SIB 244  
Page 46 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
ACD-MIS Application  
The SV8100 ACD-MIS suite includes the following enhancements compared to the Xen IPK II:  
• Download configured data from the CPU rather than entering this manually.  
• Create text reports in CSV format.  
SV8100/SV8300 ACD MIS has five main system components:  
o ACD MIS Server  
o ACD MIS Monitor  
o ACD MIS Reports  
o ACD MIS Admin  
o ACD MIS Agent Client  
Supervisor MIS for historical reports, real-time queue status, and real-time agent views:  
Desktop client for real-time queue status and text messages between agents & supervisors:  
Document No. SIB 244  
Page 47 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
PC Programming – PCPro  
PCPro has the same look and feel as the Xen IPK II PCPro. The SV8100 PCPro is also fully compatible with Xen  
IPK II.  
Enhancements however have been applied to the following general areas:  
•
•
•
•
•
Alarm Reports  
Licensing  
Ability to register uninstalled DECT and IP telephone ports  
Filtering has been extended across all areas  
Home screen providing system information at a glance  
Document No. SIB 244  
Page 48 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
The PCPro software is provided on the SV8100 Application CD (4421018). Channel Partners may also download  
the SV8100 PCPro software from the KISS Website.  
There is no requirement to license the PCPro software to each individual Customer’s and Technician’s PC. It  
may be freely installed as required.  
Enhancement List:  
1. You can specify which unused telephone ports are reserved as Mobile extensions via the menu item.  
•
•
Programming > Unregistered Phones > Mobile Extension List  
Programming > Unregistered Phones > Unused Phone List  
2. Card Configuration now contains a new menu (via right mouse click). “Configure Card” will give a list of  
PRGs associated with the card. You can then jump directly to System Data Programming from the Card  
Configuration screen.  
3. Enhanced PCPro download error handling:  
a. Previously, when PCPro encountered an error on a download it would notify the user and then  
halt the download operation.  
b. Now, when PCPro encounters and error it will attempt to continue on and then display an error  
summary to the user. What this means is, if PCPro discovers an error with a card in some slot, it  
will now discard this card and continue downloading the remaining slot. At the end, it will  
display something like “Error download card in slot 1, this card has been deleted.”  
4. Additional support for Alarm reports.  
5. When taking a download of a system without a PZ‐ME50 or licensing and the cards in the system go  
over the 64 port limitation, PCPro will check the details and based on this will inform the port size  
limitations. PcPro will allow download and give a warning.  
6. Improved operation of the system data list navigation tree in WebPro so that it doesn't reset to the top  
when expanding a node.  
7. For trunk base assignments, only the correct type of trunks are listed and available to be assigned. E.g.,  
14‐02 Analogue Trunk assignments, Digital trunks are not listed.  
8. Add ability to customise the wizard sort order. Currently, wizards are sorted alphabetically.  
9. Add ability to apply telephone/trunk port filter on standard screens.  
10. InMail extensions are supported in MultiAssign for extensions.  
11. Updated entries in Search facility.  
12. Modification History report.  
13. Home screen has been updated to provide a summary of key system information.  
Document No. SIB 244  
Page 49 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
Remote Access via Dialup Modem:  
1. Setup the System  
•
•
•
Install CD‐VM21 daughter board onto the CD‐CP00 blade.  
Assign PSTN DIL or ISDN DID to modem number (PRG 11‐15‐14, Default = 740).  
On PC, install and configure modem with a connection to the PSTN.  
2. Create a PPP Dialup Connection Account (one per destination)  
•
•
•
•
•
•
•
•
•
Access Network Connections via Windows Control Panel.  
Select “ File “ and “New Connection”  
Select “ Connect to Network at my Work place “  
Select Dial up connection.  
Add Name for PPP setup.  
Add Phone number for dial up connection destination.  
Allow access rights, e.g. Anyone’s use.  
Click Next.  
Click Finish.  
3. Connect using PCPro  
•
•
•
•
•
Select Communications, Connect…  
Under Connection Type, select Dial‐up. The IP address is fixed for the system.  
Under Login, specify User Name, e.g. tech and Password, e.g. 12345678.  
Select Connect.  
From the Network Connections window that appears, select your PPP Dialup Connection Account  
for the appropriate SV8100 destination.  
•
•
•
•
Select Connect.  
From the Connect window that appears, select Dial.  
PCPro will now dialup and connect via the PPP account.  
When the PCPro connection is terminated the PPP dial up connection will also be terminated and  
the line dropped.  
Document No. SIB 244  
Page 50 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
PC Programming – WebPro  
The WebPro application is a web server running on the CD‐CP00 blade of the SV8100. No special installation  
program is required. A user programs the system using their standard web browser.  
WebPro provides access to all system programming parameters and includes some special features to help the  
technician during installation. However it does not provide all of the facilities of PCPro which is the premium  
programming and maintenance tool. See the table on the following page for a more detailed comparison  
between WebPro and PCPro.  
Document No. SIB 244  
Page 51 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  
NEC’s UNIVERGE®360  
UNIVERGE360 takes communicating beyond Unified Communications and provides true business benefit to our  
customers. It utilises NEC's wide range of solutions, services and abilities to tailor a communications offering  
that places the user back in control. It allows communications to be tailored to a customer’s business process,  
not forcing customers to bend to inflexible technologies.  
Benefits of UNIVERGE360  
Place people at the centre of communications  
Surround your teams with the means to communicate instantly whenever, wherever they need to be.  
Reduce costs, boost efficiency, shorten response times, and improve decision making.  
Fully integrate communications  
Boost productivity through the convergence of communication channels and business processes.  
Break down communication silos with Unified Infrastructure solutions for your network, data center,  
desktop and devices.  
Leverage open standards  
Integrate communication solutions quickly and easily into line of business and vertical applications.  
Operationsand Inventory Management  
s  
UserExperience  
Document No. SIB 244  
Page 52 of 52  
1st July 2008  
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.  
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products  
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.  
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC  
Australia Pty Ltd.  

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