™
WD Elements Play
Multimedia Drive
User Manual
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Table of Contents
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
TABLE OF CONTENTS – i
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Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
TABLE OF CONTENTS – ii
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WD ELEMENTS PLAY MULTIMEDIA DRIVE
USER MANUAL
Important User Information
1
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use
can result in electric shock or fire hazard. The safeguards incorporated into this unit
will protect you if you observe the following procedures for installation, use, and
servicing.
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Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
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Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
Do not expose the batteries or the remote control with batteries installed to
excessive heat (direct sunlight, fire, etc.).
Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
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Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
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Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when unused for long periods
of time.
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Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or
has been dropped.
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Carefully read and follow the Quick Install Guide and User Manual.
Do not operate this device outside the temperature range of 5°C–35°C
(41°F–95°F).
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Do not drop or shake the device.
Do not move the device when it is powered on.
Power supply cords should be routed so that they are not likely to be walked on
or pinched by items placed upon them or against them.
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Do not overload wall outlets.
IMPORTANT USER INFORMATION – 1
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USER MANUAL
Recording Your WD Product Information
In the following table, write the serial and model numbers of your new WD product.
You can find this information on the label on the bottom of the device. You should
also note the date of purchase. This information may be required when requesting
technical support.
Serial Number:
Model Number:
Purchase Date:
System and Software Notes:
Registering Your WD Product
Your WD product includes 30 days of free technical support during the applicable
warranty period for your product. The 30-day period commences on the date of
your first telephone contact with WD technical support. Register your WD product
Accessories
IMPORTANT USER INFORMATION – 2
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WD ELEMENTS PLAY MULTIMEDIA DRIVE
USER MANUAL
Product Overview
2
The WD Elements Play multimedia drive is an easy, affordable way to supersize your
movies and photos on your big-screen TV and play your music collection on your
home entertainment center. Save your media collection on the multimedia drive, then
simply connect the drive to your TV and you’re ready to enjoy all your digital media in
Full-HD 1080p resolution.
Full-HD 1080p resolution – Experience spectacular Full-HD video picture quality
and crystal-clear Dolby TrueHD and DTS 2.0 digital audio. The HDMI port lets you
connect to the highest quality HDTV or home theater.
Plenty of room for your media collection – The built-in high capacity hard drive
offers room for tons of media. If you need more space, plug USB drives into the
available ports.
Supports a wide variety of file formats – Most popular formats are supported
including RMVB, H264, DTS, Dolby TrueHD, and MKV.
Camera compatible – Connect your digital camera or camcorder and play or
transfer content from your camera to the drive.
Intuitive user interface – Simple, intuitive and beautiful, the user interface provides
the following navigation options:
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DVD navigation with complete menu navigation, chapter listings, special
features, and subtitles
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Photo slideshow with unique transitions and music on your HDTV
Supports photo thumbnails, video cover art and music album art
Music playlist support for PLS, M3U, WPL file types
Preview your video during navigation
Multi-language subtitle support for video playback
Automatic play – Set the player to play a selected media file automatically when
the unit is turned on. Perfect for living art on your HD TV or for digital signage.
Composite video connection – Composite (RCA) outputs ensure compatibility
with virtually all television sets.
Digital optical audio – High fidelity audio or pass-through digital audio signal to
your AV receiver for surround sound experience. Supports S/PDIF and Dolby Digital
native playback.
PAL and NTSC versions available.
Compatibility – DTS 2.0, AAC, MP3, JPEG, USB 2.0, Real Media, HDMI, H.264,
MKV, Dolby Digital, Dolby Digital Plus, Dolby TrueHD, Mac OS X, Win Vista/7.
Note: Compatibility may vary depending on the user's hardware configuration and operating system.
PRODUCT OVERVIEW – 3
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USER MANUAL
Features and Functions
Features
3
Audio/Video Interface
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HDMI interface for digital audio and high-definition video
Composite interface (RCA yellow/white/red) for analog AV connection
S/PDIF (optical) audio for high-fidelity digital audio
Video output resolution includes 480i and 576i (composite interface), or 480p,
576p, 720p, 1080i, and 1080p (HDMI interface)
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Stereo or multi-channel digital surround (pass through only) audio output
Advanced Navigation Options
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Thumbnail and list views—browse your content by filename or by thumbnails of
photos or album covers
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Search—search by filename and partial filename
Content Playback
The multimedia drive is capable of playing several different types of multiformat files.
For a detailed list of supported formats, go to “Supported Media File Formats” on
page 59. The included remote control lets you quickly browse through your media
and configure settings.
Photo Viewing
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Create custom slide shows with a variety of transitions
Zoom, pan, repeat, shuffle, and rotate
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Movie Viewing
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Fast forward, rewind, previous, next, pause, repeat, and zoom
View subtitles
View video menu (if supported by the file format)
Video preview (if supported by the file format)
Music Playback
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Fast forward, rewind, pause, shuffle, and repeat
View album art
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File Management:
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View all files together
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Copy or delete files directly from the TV
FEATURES AND FUNCTIONS – 4
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USER MANUAL
Additional Features
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Real Media (RMVB) playback
DTS 2.0
Dolby Digital (combo w/ DD+ and Dolby TrueHD)
Plug-and-play convenience
Popular media format support
Metadata support
Thumbnail support
Aggregated music/photo/video view
HDMI or composite video outputs
S/PDIF (optical) audio output
Plug-n-Play USB 2.0 Support
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USB storage device with a USB connector
Portable multimedia drives with USB connector
Digital cameras with USB connector
For a list of tested, compatible USB devices, see Article #5675 in our knowledge
USB Storage File System Support
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FAT/FAT32
NTFS
HFS+
HFS+Journaling (read only)
For instructions on how to disable Journaling, see Article #2615 in our knowledge
FEATURES AND FUNCTIONS – 5
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USER MANUAL
Connections
7
6
5
1
4
2 3
Item Component
Description
1
USB port
Supports connection of removable storage devices, portable
multimedia drives, and digital cameras with USB connectors
2
3
Power jack
Connects the power adapter
Mini USB port
Supports connection of the multimedia drive to a computer as
an external USB storage device for content transfer.
4
5
HDMI port
Connects to your TV’s HDMI port (HDMI cable sold separately)
Composite jacks
Connect to your TV’s analog video and audio jacks
(composite cable sold separately).
Note: When making an audio connection through the S/PDIF
(optical) port, only the composite video connection is required.
6
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S/PDIF(optical) audio port Connects to your AV receiver (S/PDIF cable sold separately)
Reset switch
Reset the multimedia drive to factory settings using a fine-
tipped stylus or the unfolded end of a paperclip. Do not use
any sharp objects that may damage the switch.
FEATURES AND FUNCTIONS – 6
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USER MANUAL
LED Indicator
1
2
Item
Component
Description
1
Infrared receiver
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Receives signals from the remote control. Point the tip of the
remote control toward the infrared receiver and ensure that the
path between the two is unobstructed.
2
Power/activity
LED
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On (steady blue)—The power cable is connected and the power is
on.
Off—The multimedia drive is in standby mode, turned off, or the
power cable is disconnected.
Three short flashes followed by three long flashes followed by
three short flashes—A system diagnostic failure has occurred.
FEATURES AND FUNCTIONS – 7
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Remote Control
CAUTION: Do not expose the batteries or the remote control with batteries
installed to excessive heat (direct sunlight, fire, etc.).
1. Infrared transmitter
2. HOME
3. POWER
4. Navigation buttons
5. ENTER
6. STOP
7. BACK
8. REV (rewind)
9. PREV (previous track)
10. SEARCH
11. OPTION
12. PAUSE/PLAY
13. FF (fast forward)
14. NEXT (next track)
15. EJECT (safe storage removal, see page 17)
FEATURES AND FUNCTIONS – 8
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USER MANUAL
Getting Started
4
Package Contents
Multimedia Drive
USB cable
Remote control and
Two AAA batteries
AC power adapter
Quick Install Guide
Installation Requirements
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Standard or HD TV with an HDMI or composite audio/video input
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Computer with a USB 2.0 connector
Optional: Stereo or AV receiver with a digital optical (S/PDIF) cable.
Operating System Compatibility
The multimedia drive is compatible with the following operating systems:
Windows®
Mac® OS X®
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Windows XP
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Tiger®
Windows Vista®
Windows 7
Leopard®
Snow Leopard™
Lion
Note: Compatibility may vary depending on user’s hardware configuration and operating system.
Important: For highest performance and reliability, it is recommended that
you install the latest updates and service pack (SP). For Windows, go to the
Start menu and select Windows Update. For Mac, go to the Apple menu
and select Software Update.
GETTING STARTED – 9
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USER MANUAL
Multimedia Drive Reformatting
The multimedia drive is preformatted as a single NTFS partition for compatibility with
Knowledge Base Answer ID 3865 for reformatting the drive to Mac OS X format. See
“Troubleshooting” on page 57 for more information about reformatting a drive.
Important: Reformatting the multimedia drive erases all its contents. If you
have already saved files on the multimedia drive, be sure to back them up
before reformatting it.
You may not be able to reformat a 3 TB drive and access the full capacity
due to a 2.19 TB capacity barrier encountered with some operating
Answer ID 2754 for details.
Installation Procedure
The multimedia drive installation procedure is outlined below:
1. Connect the power cable.
2. Transfer content from your computer to the multimedia drive.
3. Disconnect the multimedia drive from your computer, then connect it to your TV
or entertainment unit through the desired interface option.
4. Insert the batteries into the remote control.
5. Connect a USB device containing media content (optional).
GETTING STARTED – 10
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USER MANUAL
Step 1 - Connecting the Power Cable
1. Connect the power clip to the power cable plug.
The AC power adapter will vary, depending on your location. Some locations do
not require a power plug clip. Units sold in those locations will have a fixed power
plug. Refer to the illustration below.
US/JA/TW
EU/KO
EU/KO
US/JA/TW
Installing
Removing
Installing
Removing
2. Connect the power cable to the multimedia drive’s DC connector, and then plug
the opposite end into an AC power outlet. The multimedia drive powers up
automatically.
GETTING STARTED – 11
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USER MANUAL
Step 2 - Loading Content On Your Multimedia Drive
Transfer your favorite content from your computer to your multimedia drive. You can
also transfer files from your multimedia drive to your computer.
Windows
1. Turn on your computer.
page 11) and USB cable as shown below.
3. Drive utilities are installed automatically. If a security alert is displayed during this
installation, click Accept or Continue.
4. The multimedia drive appears as a new drive volume in Computer (Windows 7
or Windows Vista) or My Computer (Windows XP).
5. Drag and drop your media files from your computer to the multimedia drive or
from the multimedia drive to your computer.
6. When finished, right-click the Safely Remove Hardware icon in your system tray
and select Safely Remove Hardware.
Macintosh
Important: To transfer content to or from the multimedia drive using a Mac,
1. Turn on your computer.
page 11) and USB cable as shown below.
3. The drive mounts to the desktop and a WD Multimedia icon appears.
Double-click the WD Multimedia drive icon.
4. Drag and drop your media files from your computer to the multimedia drive or
from the multimedia drive to your computer.
5. When finished, drag the WD Elements Play icon to the Trash icon for proper
dismount.
GETTING STARTED – 12
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USER MANUAL
Step 3 - Connecting the Multimedia Drive
The following figures illustrate the cable connections supported by the multimedia
drive.
Note: Composite, HDMI, and S/PDIF (optical) cables are sold separately.
Choosing the Best Connection
The quality of the picture produced by your TV depends on the quality of your TV
and its connection to the multimedia drive.
Connection
Quality
Connectors
Composite
Good (480i/576i)
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Yellow = video
Red = right audio
White = left audio
HDMI
Best
Specialized, high-definition connector
(up to 1080p)
Composite (Standard Definition)
HDMI (High Definition)
GETTING STARTED – 13
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USER MANUAL
Composite AV Connection (Standard Definition)
To use a composite connection (composite cable sold separately):
1. Plug the composite connectors into the input ports on your multimedia drive,
yellow to yellow, red to red, and white to white
2. Plug the opposite ends into the composite input ports on your TV, yellow to
yellow, red to red, and white to white.
3. Select the appropriate TV input source.
Wait a few seconds for your TV to detect the multimedia drive. If the multimedia drive
is not detected, you may need to change the input source on your TV to HDMI or
composite, depending on your connection. Check the user documentation of your
TV for more information.
Once the multimedia drive is detected, the splash screen displays to indicate system
bootup, then the home screen of the user interface opens. Go to “Using the
GETTING STARTED – 14
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HDMI Video and Audio (High Definition)
HDMI combines high-definition video, multi-channel audio, and inter-component
control in a single digital cable. This interface provides video quality resolution of up
to 1080p.
To connect your multimedia drive using an HDMI cable:
1. Plug an HDMI cable (sold separately) into the HDMI connector on the multimedia
drive.
2. Plug the opposite end into the HDMI port on your TV or audio/video system (if
available).
Wait a few seconds for your TV to detect the multimedia drive. If the multimedia drive
is not detected, you may need to change the input source on your TV to HDMI or
composite, depending on your connection. Check the user documentation of your
TV for more information.
Once the multimedia drive is detected, the splash screen displays to indicate system
bootup, then the home screen of the user interface opens. Go to “Using the
GETTING STARTED – 15
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S/PDIF Digital Audio
An S/PDIF connection can send digital audio to a receiver capable of decoding
multi-channel audio through an AV receiver.
2. Plug a S/PDIF cable (sold separately) into the S/PDIF digital optical port on your
multimedia drive.
3. Plug the other end of the S/PDIF cable into the digital optical port on your AV
receiver.
4. Select the appropriate audio source on your AV receiver.
GETTING STARTED – 16
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Step 4 (Optional)- Connecting a USB Device
Transfer your favorite content from your computer to your external USB drive, such
as My Passport® or My Book® (external USB drive not included).
The multimedia drive has one USB port that supports playback from an external
USB storage device.
Note: Certain USB hubs have been tested to ensure compatibility. For a list of supported USB
1. Connect the USB device to the multimedia drive’s USB port. If the USB device is
screen keyboard:” on page 48). Enter the password to continue.
My Book external drive
(sold separately)
OR
My Passport portable drive
(sold separately)
2. Wait for a few moments while the multimedia drive scans the USB device for
media files. (Scanning is enabled by default). This may take several minutes,
depending on the storage capacity of the USB device and the number of
available media files. Press STOP to stop scanning storage if you do not want
the scan to complete.
For Apple Users
For HFS+, Journaling must be disabled on the storage device connected to the
multimedia drive. For instructions on how to disable Journaling, see Article #2615 in
Removing a USB Device
To prevent data loss, it is highly recommended that you first press the EJECT button
on the remote control before removing a USB device.
To remove a USB device:
1. Press the EJECT button on the remote.
2. Select the name of the storage device you want to eject, then press ENTER.
3. Disconnect the USB device from the multimedia drive.
GETTING STARTED – 17
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Operating the Multimedia Drive
5
Using the Remote Control
The multimedia drive remote control lets you navigate the Home screen, browse for
media files, enable playback options, and customize the system settings. The
infrared sensor detects infrared signals from the remote.
Important: Make sure there are no obstructions between the remote
control and the infrared sensor on the multimedia drive.
Button
Function
Home screen which displays Videos/Music/Photos/File Manager/Setup.
HOME
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Press once while browsing inside Videos/Music/Photos/File Manager
to bring up the quick menu at the bottom of the screen.
Press twice to return to the home screen while browsing inside Videos/
Music/Photos/File Manager.
Power on/off.
POWER
Navigate through Home options, menu screens, media libraries, and
toolbars, skip ahead during video and music playback.
Navigation
buttons
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Displays the media directories and Setup screens.
Begins playback of the selected media file.
ENTER
Enables the currently selected setting in a Setup option screen.
Discontinues playback and goes back to the previous screen.
Goes back to the previous screen.
STOP
BACK
Scans backward during audio/video playback. Supports the following
speeds: 1.5x, 2x, 4x, 8x, 16x, and 32x.
REV (rewind)
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Press once to jump to the start of the audio/video file.
Press twice to jump to the previous video file.
PREV
(previous track)
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Locates a media file in the current folder.
Enables File Operation in browse mode.
SEARCH
(current folder)
During playback, displays the toolbar for additional playback options.
Toggles between pause and playback.
OPTION
PLAY/PAUSE
Scans forward through the audio/video playback. Supports the
following speeds: 1.5x, 2×, 4×, 8×, 16×, and 32x for video. 2x, 4x, and 8x
for audio.
FF
(fast forward)
Skips to the next audio, video, or image file.
NEXT
(next track)
Switches to safe mode so you can safely remove a USB device.
EJECT
OPERATING THE MULTIMEDIA DRIVE – 18
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Using the Multimedia Drive Menu
The multimedia drive Home screen menu is displayed when you press HOME on the
remote control. The icons on this screen let you browse your media library and
configure the multimedia drive’s settings.
Home Screen Options
The five main Home options (icons) are:
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Videos
Music
Photo
File Manager
Setup
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The Videos, Music, and Photo icons represent folders for the different media
types. Media contents are displayed as files/file folders. Music files may contain
metadata information that gets picked up and compiled by auto scan (see “Auto
Scan Storage” on page 44). For example, media compilation by auto scan allows
music files with metadata to be searched based on genre or the artist’s name.
Setup lets you customize the way you use the multimedia drive and set
preferences for media playback. For more information, see “Setup and Advanced
Home Screen Navigation
Use the following keys to navigate through the menu screens.
Button
UP/DOWN arrow
Function
Select a media type (photos, video, or music) or settings
Moves within a category
Launches your selection
LEFT/RIGHT arrow
ENTER
OPERATING THE MULTIMEDIA DRIVE – 19
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File Manager
6
Operations
Copying Files
Follow the steps listed below to copy a file to or from an attached USB memory
device. The procedure is the same for all types of media files, movies, photos or
music.
1. Connect a USB storage device to the USB port on the multimedia drive.
The multimedia drive begins scanning the attached storage for media files
2. In the Home menu, browse to locate the File Manager category, then press
ENTER.
3. Press the left or right arrow to select HDD (multimedia drive) or the attached
USB storage device (location you want to copy files from), then press ENTER to
view the folders in the storage location selected.
FILE MANAGER – 20
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4. Press the navigation buttons to find the location of and select the folder or file
you want to copy, then press the SEARCH button. The list of operations
displays.
5. To copy your selection, select Copy, press ENTER, and proceed to step 7. To
select multiple files and folders, select Select Multiple then press ENTER.
6. Select multiple files using the buttons on the remote as shown on-screen. When
finished, press SEARCH. Select Copy, then press ENTER.
7. Select the destination (USB device or HDD), then press ENTER to start copying
the file.
8. Navigate to the directory where you want to copy the files/folders, then press
PLAY/PAUSE to confirm the copy.
FILE MANAGER – 21
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9. Press ENTER to finish the copy operation.
Moving and Deleting Files
To move a file on the multimedia drive or USB storage device, follow the steps above
for copying files, substituting Move for Copy in steps 5 and 6. The procedure is the
same for all types of media files, videos, photos or music.
To delete a file, follow steps 1-7 above, then select Yes to confirm file deletion. Press
OK.
Rename
You can rename files and folders using the Operations user interface. Follow steps 1-
4 above, select Rename, then use the on-screen keyboard to rename your files and
folders.
Save & Edit Playlist
You can save a playlist using the Edit Multiple function.
music files, use the buttons on the remote as shown on-screen. When finished,
press SEARCH, then select Save Playlist.
FILE MANAGER – 22
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2. Accept the default playlist name by selecting OK, then press ENTER. To rename
the playlist, select Rename, press ENTER, then enter the new playlist name
using the on-screen keyboard. When finished, select OK, then press ENTER.
3. To edit an existing playlist, select Edit Playlist with a playlist selected (*.m3u file).
4. Select files to add to the playlist using the buttons on the remote as shown
on-screen. Repeat step 2 above.
Save & Edit Photo Album
location containing photos. Select Save Photo Playlist and Edit Photo Playlist;
name, rename, and edit the *.alb file as needed.
FILE MANAGER – 23
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Options
Navigate to a location on the HDD internal drive or attached USB storage then press
OPTION to bring up the options menu.
View Options
Set your preferred view option by selecting Thumbnails, List, or Preview.
Thumbnails
List
Preview
Sort & Filter Options
You can sort and filter files in File Manager. Select Sort by name or Sort by date to
show files in ascending order based on the criteria selected.
All Media displays by default. You can filter media files by choosing only to view
Videos, Photos, or Music.
FILE MANAGER – 24
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Watching Video
6
You can watch videos on your TV using the multimedia drive.
Supported Video Formats
The following video file formats are supported. See “Supported Media File Formats”
on page 59 for the complete list of supported file formats and codecs.
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AVI (Xvid, AVC, MPEG1/2/4, VC-1)
MPG/MPEG/VOB/ISO/DAT (MPEG 1, MPEG 2)
MP4/MOV (Xvid, MPEG4, h.264)
MKV (h.264, x.264, AVC, MPEG1/2/4)
TS/TP/TRP/M2TS (MPEG 1/2/4, AVC, VC-1)
FLV (H.263, H.264)
WMV/ASF (Xvid, VC-1, WMV9)
RM/RMVB (RV8, RV9)
Video Playback
To play back video:
1. Browse to the Videos category, then press ENTER.
2. Use the navigation buttons on the remote control to scroll through the list of
videos. Press OPTION and select Preview to see a preview of the video on the
left side of the screen.
WATCHING VIDEO – 25
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3. Locate the video file you want to play.
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To begin playback of a single video file, highlight the file, and then press
ENTER.
Resuming Playback
If you try to open a video file that has been partially played before, the following
screen appears, prompting you to choose whether to play the file from the beginning
or resume playback from the last playback position if the the Resume Play function
Select OK to resume playback or Cancel to start playback from the beginning.
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Video Playback Controls
Use these buttons on the remote control to control video playback:
Button
Function
STOP
Discontinues video playback.
PAUSE/PLAY
Pauses or resumes video playback on the selected
position.
Press FF (fast forward) or REV
(reverse) to scan video (press
repeatedly to select the scan speed).
Scans the video playback forward or backward. The
following scan speeds are supported: 1.5x, 2x, 4x, 8x,
16x, and 32x.
Press NEXT once
Plays the next video file.
Press PREV (previous track) once
Press PREV (previous track) twice
Starts playback from the beginning of the current chapter.
Plays the previous chapter.
Press RIGHT arrow
Press LEFT arrow
Skip ahead 10 minutes.
Skip back 10 minutes.
Video Information Panel
Press ENTER during playback to display the Video Information Panel. This panel
shows the information about the current video, including the video file or movie
name, audio and video formats, elapsed and total playback time, playback progress
bar, title and chapter info, file size, and repeat option (Off
Chapter ):
, All
,Title
, or
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Video Menu Options
The video menu options allow you to search, sort, and filter your videos.
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To display the video options, press OPTION in a directory containing videos.
Press ENTER to select an option.
To hide options, press BACK or OPTION again.
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Filter videos by selecting All Videos, Video Files, or DVD files.
Select Go to Folder to view the folder where the selected video file is located.
Sort results by Name, Size, Most Viewed, and Recently Added.
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Video Playback Options
Video playback options allow you to customize the way you watch your videos.
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To display the video options, press OPTION during playback.
Press ENTER to select an option.
To hide options, press BACK or OPTION again.
Note: Video Menu, Main Menu & Chapter options will only display if supported by the video file type.
Subtitle
Use this option to set subtitle preferences during video playback. Make sure the
subtitle file is located in the same folder as the current video, and that it has the
same filename as the video file. Use the navigation buttons and the ENTER button
to select language, position, size, timing, encoding, and color of the subtitles.
Note: Subtitle files (specific types that are supported) need to have the exact same file name as the
media they are playing (the extensions will be different) and need to be located in the same folder as
the video file.
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Audio
Use this option to select the audio language used in the video playback. This option
is only available if the current video has more than one audio track. Make sure the
audio tracks are located in the same folder as the current video.
Go To
Use the navigation buttons to jump to a specific time, chapter, or title in the video.
Video & Main Menu
Use these options to view the video menu or main menu for the currently playing
video (if available).
Repeat Options
Repeat options are set to Off by default. You can choose to repeat all, chapter, or
title. Your selection is shown in the video information panel. See “Video Information
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Video Setting
Use the navigation buttons to set brightness, contrast, saturation, and hue of the
currently playing video. Press ENTER to confirm your settings.
Video Zoom
Use these options to change the viewing scale of the video playback screen. Press
ENTER repeatedly to cycle through the available zoom options. Press OPTION or
BACK to revert to the default viewing scale.
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Playing Music
With the multimedia drive you can copy your music library to a USB device and listen
to it from your entertainment unit. The following audio file and audio codec formats
are supported.
7
Audio
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MP3
WAV/PCM/LPCM
WMA
AAC
FLAC
MKA
OGG
APE
DTS 2.0/Dolby® Digital/Dolby Digital Plus/Dolby TrueHD (inside video file only)
Music Playback
1. Browse to the Music category, then press ENTER.
2. Use the navigation buttons on the remote control to scroll through the list of
audio files. Press OPTION and select Preview to see album art and info on the
left side of the screen.
3. Locate the audio file you want to play.
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To begin playback of a single audio file, highlight the file, and then press
ENTER.
To begin playback of a music playlist, highlight the playlist name, and then
press PAUSE/PLAY.
To begin playback of all audio files in a folder, highlight an audio file in that
folder, and then press PAUSE/PLAY.
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The music playback screen displays information about the currently playing audio
file including file, album, artist, and genre name, year, and playback progress bar
showing elapsed and total time.
Music Playback Controls
Use these buttons on the remote control to control music playback:
Button
Function
STOP
Stop audio playback.
PAUSE/PLAY
Pause or resume audio playback from the selected
position.
Press FF (fast forward) or REV
(rewind) to scan the audio file (press
repeatedly to select the scan speed)
Scan the audio playback forward or backward. The
multimedia drive supports the following scan speeds:
1.5x, 2x, 4x, 8x, 16x, and 32x.*
*Not all audio file formats support multiple scan speeds.
Press NEXT
Play the next audio track in the music folder/playlist.
Press PREV (previous track) once
Start playback from the beginning of the current audio
track.
Press PREV (previous track) twice
Play the previous audio track in the music folder/playlist.
Press RIGHT arrow
Press LEFT arrow
Skip ahead 30 seconds.
Skip back 30 seconds.
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Music Menu Options
The music menu options allow you to search, set view modes, sort, and filter your
music files.
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To display the music options, press OPTION in a directory containing music files.
Press ENTER to select an option.
To hide options, press BACK or OPTION again.
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Select Go to Folder to view the folder where the selected music file is located.
Filter music by selecting All Songs, Albums, Artists, Genres, Years or
Playlists.
„
Sort results by Recently Played, Recently Added, and Name.
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Music Playback Options
To set the music repeat mode:
1. During music playback, press OPTION.
2. Repeat Off is selected by default. You can also choose one of the following
options:
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Repeat One – The current audio track is played repeatedly until you press
STOP or BACK.
Repeat All – All the audio files in the current music folder/playlist are played
in sequence and repeatedly until you press STOP or BACK.
Shuffle – All the audio files in the current music folder/playlist are shuffled
(played repeatedly in random order) until you press STOP or BACK.
Make your selection and press ENTER.
Playing Music From Your iPod®
Apple® uses a proprietary naming scheme and because of this the multimedia drive
is unable to display the original names for the folders and files as they are in your
iPod. The multimedia drive instead reassigns new names for the folders and files, but
only while in use with the multimedia drive. The original file information is preserved in
your iPod. You can view the original file information when you play a file where the
screen displays the metadata.
Note: The multimedia drive does not support playback of protected premium content such as movies
or music from the iTunes® Store, Cinema Now, Movielink®, Amazon Unbox™, and Vongo®.
To use your iPod with the multimedia drive, simply plug your iPod in to the USB port
and navigate through the interface menu.
Note: The multimedia drive only supports USB mass storage mode. iPod Touch is not a USB mass
storage device and is therefore not supported.
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Viewing Photos
8
With the multimedia drive you can view your digital photo album in the comfort of
your living room. It’s perfect for sharing fun times with your friends and family. The
following image file formats are supported:
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GIF (Animated GIFs are not supported)
BMP (non-compressed)
JPEG (grayscale, RGB, YCbCy)
TIF/TIFF (RGB)
PNG (Non-alpha channel only)
Photo Display
1. Select the Photos icon, then press ENTER.
2. Use the navigation buttons on the remote control to scroll through the list of
photos. The screen displays thumbnails of all available picture files and photo
folders. Only image files supported by the multimedia drive are displayed.Press
OPTION and select Preview to see the photo and info such as resolution and
file size on the left side of the screen.
3. Locate the picture file you want to view.
„
To open a single picture file for viewing, select the file, and then press ENTER.
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„
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To view the next picture file in the photo folder, press NEXT (photo).
To view the previous picture file in the photo folder, press PREV (previous).
Photo Menu Options
The music menu options allow you to search, set view modes, sort, and filter your
music files.
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Press OPTION in a directory containing photos.
Press ENTER to select an option.
To hide options, press BACK or OPTION again.
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Filter photos by selecting Photo Directory (to only show photos in a directory),
All Photo Folders (to only show folders containing photos), Date View, All
Photos, or Photo Playlist.
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Sort results by Recently Played, Recently Added, and Name.
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Photo Playback Options
Photo playback options allow you to customize the way you watch your videos.
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To display the photo options, press OPTION during playback.
Press ENTER to select an option.
To hide options, press BACK or OPTION again.
Photo Slideshow
The multimedia drive lets you create a slideshow using the contents of a photo
folder.
To start a slideshow:
1. Locate the photo folder containing the image files you want in the slideshow.
2. Select the photo folder, then press PAUSE/PLAY.
3. Press OPTION to select Slide Timing, then press ENTER.
4. Slide timing is set to Off by default. Select a slideshow timing interval (from 3
seconds to 2 minutes), then press OK.
Slideshow Playback Controls
Use these buttons on the remote control to control slideshow playback:
Button
Function
Discontinue the slideshow
STOP
Pause or resume the slideshow
PAUSE/PLAY
NEXT (photo)
PREV (previous photo)
UP/DOWN buttons
Display the next picture file in the slideshow
Play the previous picture file in the slideshow
Rotate the currently playing photo
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Slide Transition
Use this option to select from a wide variety of slideshow transition effects.
Repeat and Shuffle Options
Use these options to set the slideshow to Repeat All, Repeat Off, or Shuffle.
Zoom & Pan
Use this option to change the viewing scale of the image display. Select Zoom, then
press ENTER repeatedly until the scale you want is shown. You can also use the
remote control navigation buttons (left, right, up, down) to pan the display.
Rotating the Photo
Select Rotate Left or Rotate Right to rotate the image clockwise or
counter-clockwise. These settings do not affect the original file’s orientation.
Background Music
Use this option to set background music for the slideshow.
1. Select Background Music, then press ENTER.
2. Select Select Music, then press ENTER.
3. Select a song or directory of music files you want to use for background music,
then press ENTER.
Video Setting
Use the navigation buttons to set brightness, contrast, saturation, and hue of the
currently playing photo or slideshow. Press ENTER to confirm your settings.
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Photo Info Panel
Press ENTER while displaying a photo or slideshow to bring up the photo info panel.
Info about the photo, slideshow, and photo equipment used displays.
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Setup and Advanced Features
9
Setup
The Setup menu lets you customize the way you use the multimedia drive and set
preferences for media playback.
To select a Setup category:
1. Press HOME, then select the Setup icon.
2. Press ENTER. The Setup menu opens.
3. Use the left and right navigation buttons to select a Setup category, then press
ENTER. Use the up and down navigation buttons to select options within each
category.
There are four Setup categories, including System, Audio, Video, and Others.
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Setup Navigation Buttons
Use these buttons on the remote control to navigate within and between the
Settings screens.
Button
Function
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Select a menu
Navigation
Select a menu setting in an option
screen
ENTER
Displays the option screen for the
selected menu
Press ENTER. A confirmation prompt appears.
If your entertainment unit cannot support the selected
setting, no change is made and the original setting is
retained.
Applies the selected menu setting
Displays the previous menu screen
BACK
System Setup
The following system setup options are available:
Menu Language
Use this menu to select the menu language for your multimedia drive user interface.
Language options may include:
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English (default)
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Simplified Chinese
Traditional Chinese
Albanian
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Hebrew
Polish
Czech
Slovak
Hungarian
Romanian
Bulgarian
Serbian
Croatian
Ukranian
Greek
Turkish
Hindi
Thai
Arabic
Text Encoding
Use this menu to select the text encoding for the multimedia drive user interface.
Encoding options include Unicode, Simplified Chinese, Traditional Chinese, Western
European, Turkish, Central European, Greek, Cyrillic, Hebrew, SE European,
Japanese, Korean, Arabic, and Thai.
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Autoplay DVD-ROM
Note: Autoplay does not support USB hubs.
Use this menu to turn Autoplay On or Off for a DVD ROM device connected to the
USB port. After it is set, and the multimedia drive restarted, Autoplay starts each
time the multimedia drive is powered on.
Note: Autoplay will ignore all unsupported files without displaying any system warning messages
during playback.
Autoplay USB Storage
Note: Autoplay does not support USB hubs.
Use this menu to set Autoplay to Autoplay Video (a video file must be stored in the
USB root directory), Autoplay Music+Photo (a music and/or photo file must be
stored in the USB root directory), or Off for a USB storage device connected to the
USB port. After it is set, and the multimedia drive restarted, Autoplay starts each
time the multimedia drive is powered on.
Save the media files at the root directory of the attached USB storage device.
Note: Autoplay will ignore all unsupported files without displaying any system warning messages
during playback.
Screen Saver
Use this menu to set screen saver options.
Screen Saver Timing
Set timing to Off (no screensaver), 2 Minutes, 5 Minutes, or 10 Minutes.
Screen Saver Options
Set screen saver options to Default (WD logo) or select a Photo Folder to use for
your screen saver.
Keyboard Language
Use this menu to set the language for the on-screen keyboard. Options include
English, Traditional Chinese (Zhu Yin), Traditional Chinese (Han-Yu), and
Simplified Chinese (Han-Yu).
Unlock External HDD
Use this menu to unlock an attached password-protected USB device. Enter the
password for the external drive using the on-screen keyboard, select OK, then press
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ENTER. The Unlock External HDD menu is grayed out after the external drive has
been unlocked or when a password is not being used.
Auto Scan Storage
When set to Auto Scan On (default setting), auto scan builds/updates a media
compilation/database file stored on the internal hard drive. Scanning allows content
browsing via the metadata in the Videos, Music, and Photos menus.
You can set the multimedia drive to Auto Scan Off, or press STOP on the remote
while in the Home screen to stop the database scan. Resume Scan lets you
resume the database scan that you stopped previously.
Resume Play
Use this menu to set the resume play function (see “Resuming Playback” on page
Format Storage
Important: Formatting a drive erases all its contents. If you have already
saved files on the drive, be sure to back them up before formatting it.
You may not be able to reformat a 3 TB drive and access the full capacity
due to a 2.19 TB capacity barrier encountered with some operating
Answer ID 2754 for details.
Use this menu to format the internal or external (attached) drive. Select Internal
HDD or External HDD, then press ENTER. Select OK, then press ENTER.
Device Auto Shut Down
Use this menu to shut down the multimedia drive after a certain period of time. This
works like the “SLEEP” function in your TV, which automatically turn offs the device
after the set timeframe. Options include: OFF, 10 Min, 30 Min, 1Hr, 3Hr.
Reset to Factory Default
Use this menu to restore all multimedia drive system preferences and playback
settings to their default factory values. This may correct problems caused by a failed
firmware upgrade or faulty configuration settings.
Note: Factory Default only clears user settings from the device. To clear all the data and content from
the internal drive, you need to reformat the drive. See “Format Storage” on page 44
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Audio Setup
The following audio settings are available:
Set Maximum Volume Limit
Use this menu to set the dynamic range control, which reduces or increases sound
levels. Options are Off, Medium, and High.
HDMI Output
Set the audio output for the HDMI connection to Downmix to Stereo (stereo,
composite connection), Uncompressed Digital Output, or Auto (auto-negotiates
with the connected TV to set up the HDMI connection automatically).
S/PDIF Output
Set the audio output for the S/PDIF connection to Downmix to Stereo (stereo,
composite connection) or Uncompressed Digital Output.
Surround Sound Output
Set your surround sound preferences. Options include Any Available Audio
Stream (auto-negotiate with your TV), 5.1 CH Only, or Dolby TrueHD Only.
HDMI A/V Sync
Use this menu to adjust timing so the audio can better sync up to the video. Options
include HDMI A/V (AUTO) (auto-negotiate with your TV), HDMI A/V (MANUAL)
(use the up navigation button on the remote to increase the sync value, and Off.
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Video Setup
The following video settings are available:
Aspect Ratio
Use this menu to select the way videos are displayed. Options include:
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Normal (Pan Scan 4:3, Letter Box 4:3)
Widescreen (16:9, 16:10)
Note: The media player’s default setting is 16:9. Make sure your TV can support widescreen
resolution, or this default setting can result in a distorted video display. See “Aspect Ratio” on page 62
in the Appendix for further details.
TV System
Use this menu to select a video signal. Default setting is HDMI Auto (auto-negotiate
with your TV). Highest resolution setting is 1080P 60Hz in this menu. After you finish
making your selection, press ENTER.
Note: The further down the list the setting, the higher the resolution and clearer the picture.
You can also use this menu to select the TV standard applicable to your device. This
setting depends on your regional location.
Options include:
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NTSC – United States, Canada, Japan, Mexico, the Philippines, South Korea,
and Taiwan.
PAL – Europe, Greenland, parts of Africa and South America, the Mideast,
China, India, Australia, and Indonesia
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Scale Video Output to 90%
Setting this menu to On shrinks the video output to 90% for better viewing on legacy
TVs that have a problem showing full resolution. Also, see “Video Zoom” on page
1080P 24Hz
1080P 24Hz improves video content playback on the TVs that support it. When set
to On, the option is applied only when the video content is 24Hz and the TV
supports 24Hz.
Others Setup
The following additional settings are available:
Version Info/About
Use this menu to display the current firmware version and serial number.
Firmware Upgrade
Use this menu to do a manual firmware upgrade. See “System Firmware Upgrade”
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Locating Media Content
To perform a media search:
1. If you want to search for particular type of media (for example, video files only),
go to the Home screen for that media type (i.e., select Videos in the main screen
then press ENTER).
2. Press SEARCH on the remote control. An on-screen keyboard displays.
To use the on-screen keyboard:
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Use the arrow keys to select a character, then press ENTER to copy it to
search field.
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Highlight the globe icon then press ENTER, or press NEXT to input
characters in a different language. Press NEXT again to cycle through the
input options.
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Highlight Move L or Move R then press ENTER, or press REW or FF to
move the cursor within the search field.
To erase the last character in the search field, highlight DELETE then press
ENTER, or press STOP.
Highlight Aa then press ENTER, or press SEARCH to input characters in a
different case.
Highlight @# then press ENTER, or press PREV to display the symbol
keyboard for inputting numbers, symbols, and special characters.
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Press Space to insert a space between search terms.
Press Clear to delete all text/characters in the search field.
Use the arrow keys to select a term in the Input history list, then press
ENTER to relaunch the search. Select Input history and press the right
arrow on the remote to clear input history.
3. Define the search parameters in the search field. The more information provided,
the better the search results. After you have defined the search term, highlight
OK on the bottom of the on-screen keyboard then press ENTER, or press
PLAY/PAUSE. The search results are shown, clearing the search field and
moving search term to input history.
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„
All files with filenames that begin with the characters entered in the search
field are included in the search results. For example, searching for ‘glo’ could
result in these matches:
Global party.jpg
Glow of the Field.jpg
Gloss.jpg
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All files with filenames that include the characters entered in the search field
are listed in the search results. For example, searching for ‘un’ provides could
result in these matches:
Land of the Rising Sun.jpg
shunt_1a.jpg
Unite.jpg.
If no media files match the search, press OPTION then select the search
function to display the on-screen keyboard again and redefine the search
parameters. If media files matching your search parameters are found, they will
be listed as shown below (the result of entering ‘bea’ in Photos).
4. Press the navigation buttons to select the media file you are looking for, then
press ENTER or PAUSE/PLAY to start playback.
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MediaInfo - Examining Your Files
MediaInfo (free software) can provide technical and tag information about your video
or audio files.
MediaInfo provides the following kinds of information:
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General—title, author, director, album, track number, date, and duration
Video—codec, aspect, fps, and bitrate
Audio—codec, sample rate, channels, language, and bitrate
Text—language of the subtitles
Chapters—number and a list of chapters
MediaInfo supports the following formats:
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Video—MKV, OGM, AVI, WMV, QuickTime, Real, MPEG-1, MPEG-2, MPEG-4,
DVD (VOB) (Codecs: XviD, MSMPEG4, ASP, H.264, AVC)
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Audio—OGG, MP3, WAV, RA, AAC, M4A, AU, AIFF
Subtitles—SRT, SSA, ASS, and SAMI
With MediaInfo, you can:
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Read many video and audio file formats
Use several methods of viewing information, such as text, sheet, tree, and HTML
Customize views
Export information as text, such as CSV and HTML
To examine your files:
2. Download the software and install it on your computer.
3. Follow the instructions as prompted.
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System Maintenance
10
The system firmware of your multimedia drive can be upgraded to the latest release,
which can improve support for media file playback and includes bug fixes and
product enhancements. To ensure that you receive the latest update, we
This chapter describes how to upgrade the system firmware and perform simple
troubleshooting. If you encounter an error message, refer to the “Common Error
Messages” on page 55 for possible corrective action.
Solutions to more serious problems may require contacting your dealer or an
authorized service center for assistance. For more information, refer to WD Service
and Support on the second page of this user manual.
System Firmware Upgrade
Firmware is an important set of instructions that tells your multimedia drive how to
operate, what the interactive screens look like, and how to do what you tell it to do.
Upgrading the firmware is important because WD is always developing newer, faster,
and more efficient ways of doing things that your multimedia drive needs to know.
Important: Make sure the multimedia drive’s AC power adapter remains
connected during the firmware update. A power disruption during the
update process can corrupt the system firmware. Also, make sure that you
do not unplug the USB storage device if it contains the firmware file.
Upgrade Firmware Using the Internal Drive
2. Click Downloads, then the multimedia drive name (or photo).
3. Copy the firmware update file to a location on your computer.
5. Using an unzip utility, extract the zip file contents to the root directory of the
multimedia drive’s internal HD.
6. Reconnect the multimedia drive to your TV if necessary, then turn it on. If the
multimedia drive is already on, be sure you are in the HOME screen.
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7. The firmware upgrade screen displays. Select OK, then press ENTER. This
restarts the system.
8. After restarting, the system automatically enters firmware upgrade mode.
9. Once the update process finishes, the multimedia drive restarts. The new
firmware loads automatically.
Upgrade Firmware Using USB Storage
2. Click Downloads, then the product name (or photo).
3. Copy the firmware update file to a location on your computer.
4. Using an unzip utility, extract the zip file contents to the root directory of a USB
device connected to your computer.
5. Safely remove the USB device from the computer.
6. Connect the USB device to the multimedia drive's USB port.
Storage” on page 43 for details). Proceed to step 10 below.
Manual firmware upgrade: Proceed to step 8.
8. Press HOME, then select Setup. Press ENTER.
9. Use the navigation buttons to select Others, select Firmware Upgrade, and
then press ENTER.
10.Select OK, then press ENTER again. This restarts the system.
11.After restarting, the system automatically enters firmware upgrade mode.
12.Once the update process finishes, the multimedia drive restarts. The new
firmware loads automatically.
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Troubleshooting
Problem
Solution
DISPLAY
The TV screen is blank and the
multimedia drive power LED remains
off.
„
„
Make sure the TV is turned on.
Make sure that the power adapter and power outlet
are okay.
„
Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the multimedia drive.
The TV screen is blank and the
A system diagnostic failure occurred. Turn off your
multimedia drive power LED is blinking. multimedia drive, wait 10 minutes, then turn it on again.
If the same thing happens, contact the WD Technical
Support for assistance (see WD Service and Support on
the second page of this user manual).
The TV screen is blank and the
multimedia drive power LED is on.
„
„
Make sure the TV is turned on.
Make sure that the interface cable is properly
attached to the correct terminals on both the TV and
the multimedia drive.
„
„
Make sure that the resolution setting is correct.
Press and hold the reset button for 10 seconds to
switch between PAL and NTSC modes.
The TV screen is blinking and fuzzy.
„
Make sure that the interface cable is properly
attached to the correct terminal(s) on both the TV
and the multimedia drive.
„
„
Make sure the multimedia drive power LED is on.
If you are using a CRT TV, navigate to the Home |
Settings | TV System screen and:
-
Make sure that the Composite option is
selected as the video output.
-
Make sure the TV system setting matches the
system used in your region. Press and hold the
reset button for 10 seconds to switch between
PAL and NTSC modes.
The video display is cut off or appears
in a sidebar.
Navigate to the Home | Settings | Display Mode screen
and make sure that aspect ratio is set as 4:3 or 16:9,
whichever is appropriate for your TV.
FILES
File does not play.
„
„
Verify compatibility. Refer to “Supported Media File
The list of files is blank.
Make sure that you are in the file folder containing the
type of files you are looking for and that scanning has
completed.
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Problem
Solution
AUDIO
There is no sound.
„
Make sure the volume on the entertainment unit is
not muted.
„
„
The audio codec might not be supported.
The wrong output mode is selected for your
connection type:
-
You have Stereo selected as your audio output
mode and have a S/PDIF cable connected.
-
You have Digital Ouput selected as your audio
output mode and have an RCA audio or
composite cable connected.
USB DEVICE
The attached USB device is not
detected.
„
The multimedia drive only supports mass USB
storage mode. Make sure that the USB device is
configured as a "mass storage device."
„
„
„
The USB drive may not appear in Video, Photo, or
Music while the drive during Auto Scan.
Make sure the USB device’s file system is supported
(NTFS, FAT/FAT32, or HFS+).
If using a USB hub, unplug the device from the hub
and connect it directly to the multimedia drive.
Files on the attached camera or other
USB device cannot be accessed via
the Video, Music, or Photo menus.
„
The device storage is set to read-only mode. Reset
the device storage mode or access files via the File
Manager menu.
REMOTE CONTROL
The multimedia drive remote control
does not work.
„
„
„
Press only one button at a time.
Make sure the batteries are properly inserted.
The batteries may already be drained. Replace
batteries with new ones.
„
Make sure that the path between the remote control
and the multimedia drive is not blocked.
FIRMWARE UPGRADE
The firmware upgrade is unsuccessful.
„
„
„
Make sure to download the latest firmware version.
Make sure all connections are correctly installed.
Make sure the firmware file is placed in the root
directory of the USB storage device.
„
Make sure that the firmware file name has not been
changed.
FILE MANAGEMENT
Unable to copy or delete file.
„
„
Make sure the file or storage device is not locked to
Read-only.
Verify that there is enough space on the destination
drive.
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Common Error Messages
If this message appears
Perform this action
HOME
Media drive is connected as a USB
client device.
The media drive is currently in USB client mode.
Disconnect the USB cable from the USB mini port to exit
this mode.
CONTENT PLAYBACK
Unable to play video of this corrupted
file.
The file is corrupt. You may need to use media editing
software to recreate the file in a compatible format.
Unable to play audio of this corrupted
file.
The file is corrupt. You may need to use media editing
software to recreate the file in a compatible format.
Unable to play the selected file. Please 1. Copy the file from the media drive’s internal hard
see the User Manual for a list of
supported file formats.
drive to your computer or a USB device (eject and
disconnect the USB device from the multimedia
drive and connect to your computer if necessary).
2. Use your computer to verify that the file format is
correct.
You can use media editing software to recreate the
file in a compatible format.
3. Copy the file from your computer’s hard drive to the
media drive’s internal hard drive or a USB device,
(eject and disconnect the USB device from the your
computer and connect to the multimedia drive if
necessary).
Installing, Partitioning, and Formatting the Drive
How to
Answer ID
3865
3865
3645
3647
„
„
„
„
„
„
Install, partition, and format the drive in Windows XP and Vista
Install, partition, and format the drive to Mac OS X 10.4.11 and 10.5+
Reformat from Mac GPT to Windows XP NTFS
Reformat the drive from Mac GPT to Windows Vista NTFS format
Format the drive to the FAT32 file system*
1364
291
Use the drive on a Mac and a PC simultaneously
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger
than 32 GB in Windows; however, Windows users can overcome these file size limitations by
formatting the drive to NTFS using the Disk Management utility. See answer ID 1287 at
further details. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download
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Frequently Asked Questions
Q: How do I play or modify media on my computer?
A: Several multimedia drive applications are currently available, such as Winamp and
iTunes, that let you play, arrange, and edit media files. These multimedia drives also let
you edit the metadata information for media files. You can search the Internet with your
browser to locate where these applications are available for download.
Q: How do I convert my media files?
A: Converting media files requires the use of a media converter application, many of which
are available for download. Search the internet with your browser to locate these
applications.
Q: How do I copy the files from my music CD to my computer?
A: Digital audio extraction, or Ripping, is the process of copying audio (or video) content to
a hard drive, typically from removable media, such as CDs or DVDs, or from media
streams.
To rip music from CDs to a computer:
1. Insert the CD into the optical drive of your computer.
2. Open the program that you use to rip the music to your computer, such as iTunes or
Windows Media Player.
3. Press the Import button (using iTunes),
- OR -
Press the Rip button (using Windows Media Player).
4. Click the music you want to copy (Windows Media Player) and note where the music
files are saved after they are copied. iTunes imports the entire CD into your iTunes music
library.
5. Click the Start Rip button (Windows Media Player).
6. When ripping is complete, remove the CD. The music is now on your computer.
Note: Some music may be covered by copyright laws which prevent its copying or distribution.
Q: Can I use a universal remote control with the multimedia drive?
A: You can use most popular universal remote control devices such as the Logitech
Harmony models.
Q: How do I determine whether or not my system supports USB 2.0?
A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 2.0 controller is built into the system motherboard, be sure to install the appropriate
chipset support for your motherboard. Refer to your motherboard or system manual for more
information.
Q: What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub?
A: USB 2.0 is backward compatible with USB 1.1. When connected to a USB 1.1 port or
hub, a USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps.
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Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation
of the USB 2.0 adapter card or a system that does not support USB 2.0.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by
installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation
procedures and more information.
Note: If an additional external drive is connected to the WD product, USB bandwidth is shared and
may affect performance.
Q: Why does the multimedia drive not power up?
A: Be sure the drive is plugged in to a power source. A special cable may be needed for
computers with limited bus power. For more information in the U.S., visit our website at
region.
Q: Why is the multimedia drive not recognized under My Computer or on the computer
desktop?
A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed
before connecting your WD USB 2.0 external storage product. The drive is not
recognized correctly unless USB 2.0 root hub and host controller drivers are installed.
Contact the adapter card manufacturer for installation procedures.
SYSTEM MAINTENANCE – 57
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Appendix
11
Product Specifications
Model Name
WD Elements Play Multimedia Drive
Description
USB 2.0 External HDD with Audio/Video Playback Functionality
R/N (Model Number)
Ports (Rear)
B9J
Power, mini-USB, HDMI, L/R Audio, Composite Video,
Optical Audio (S/PDIF)
Port (Side)
USB 2.0 (Type A)
Button (Rear)
LED (Front)
Reset (Factory Default/Switches between NTSC/PAL)
Power/Status
Certifications
OS Supports
System Storage
Dolby Digital Plus, Dolby Digital TrueHD, DTS 2.0, USB 2.0, HDMI
Win XP SP2 or higher, Win Vista, Win 7, Mac OS X
1 TB, 2 TB, or 3 TB
Environmental Specifications
Unit Dimension
225 mm x 149 mm x 41 mm (W x D x H)
8.86 in. x 5.87 in. x 1.61 in. (W x D x H)
Unit Weight
1.05 kg (2.31 lbs.)
Packaging Dimension
311 mm x 89 mm x 200 mm (W x D x H)
12.3 in. x 3.5 in. x 7.9 in. (W x D x H)
Packaging Weight
Power Adapter
1.68 kg (3.71 lbs.)
Input: 100-240 VAC, 50/60Hz, 0.5A Max
Output: 12VDC/1.5A (Max)
Power Consumption
18 Watts (Max)
Regulatory Compliance FCC Class B, UL/cUL, CE, C-Tick, VCCI, RoHS, KCC, BSMI, CCC,
GOST
Operating Temp.
Storage Temp.
41°F to 95°F (5°C to 35°C)
-40°F to 140°F (-40°C to 65°C)
10 to 90% Relative Humidity
10 to 95% Noncondensing
Operating Humidity
Storage Humidity
Note: Specifications are subject to change without notice. Weight info varies based on hard drive
capacity.
APPENDIX – 58
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Supported Media File Formats
Audio
Format
Supported? Supported file extensions Supported in video
container
MP3 (CBR, VBR
32~320kbps)
Yes
.mp3
Yes
MP2
Yes
Yes
.mp2
Yes
Yes
WAV/PCM/LPCM/
ADPCM
.wav/.wave/.adpcm
AAC (Mpeg 2/4)
Dolby Digital
Dolby Digital Plus
Dolby TrueHD
DTS 2.0
Yes
Yes
Yes
Yes
Yes
.aac/.m4a/.m4b/.m4v/.m4r/ Yes for 2 channel; No
.mp4
for 2+ channel, and
only pass-through
.ac3
Yes for 2 channel; No
for 2+ channel, and
only pass-through
.ac3
.ac3
—
Yes for 2 channel; No
for 2+ channel, and
only pass-through
Yes for 2 channel; No
for 2+ channel, and
only pass-through
Yes for 2 channel; No
for 2+ channel, and
only pass-through
FLAC
Yes
Yes
Yes
No
.flac
Yes
Yes
Yes
WMA
.wma
.wma
.wma
WMA Pro
WMA Lossless
No, only
pass-through
APE with Cue support
Yes
Yes
No
.ape
No
Yes
No
RA
.ra
ATRAC
.ult/.uwf
APPENDIX – 59
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Audio Containers/Codec
Format
Supported? Supported file extensions Supported in video
container
AIFF
Yes
Yes
Yes
Yes
.aiff/.aif/.aifc
.ogg
Yes
Yes
Yes
Yes
Ogg Vorbis
MKA
.mka
Real Audio
.ra
Playlist (for Audio)
Format
Supported? Supported file extensions Supported in video
container
PLS
Yes
Yes
Yes
.pls
N/A
N/A
N/A
M3U
WPL
.m3u
.wpl
Photo
Format
Supported? Supported file extensions Supported in video
container
GIF
Yes
Yes
Yes
Yes
Yes
.gif/.giff
N/A
N/A
N/A
N/A
N/A
BMP
JPEG
TIF/TIFF
PNG
.bmp
.jpg/.jpeg/.jpe/.jif/.jfif/.jfi
.tiff/.tif
.png
Video
Format
Supported? Supported file extensions Supported in video
container
Mpeg 1
Mpeg 2
Yes
Yes
Yes
.mpg/.mpeg/.mp2/.mlv/
.mla/.m2a/.mpa/.mpv/.dat
N/A
N/A
Yes
.vob/.mpg/.mpeg/.m2v/
.mpv/.m2p/.mkv/.ts/.tp/.trp
Mpeg 4
(ASP/AVC HD/H.264)
.mp4/.avi/.mkv/.m4a/.m4v/
.m2t/.m2ts/.xvid/.divx/.mov/
.qt
WMV9
mJpeg
VC-1
Yes
Yes
Yes
.wmv
N/A
.avi/.3gp
.wmv/.ts
Yes (MOV)
No (MKV or TS)
APPENDIX – 60
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Video Containers/Codec
Format
Supported? Supported file extensions Supported in video
container
AVI
Yes
.avi
N/A
N/A
M2TS/VOB/ISO/IFO (DVD Yes
format)
.m2ts/.vob/.iso/.ifo
Xvid
Yes
Yes
.avi/.xvid
.mkv
N/A
N/A
MKV (Native chapter and
subtitle support is
required)
DivX (3.11 and above)
ASF
Yes*
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
.divx/.avi
.wmv/.asf
.mov/.qt
.rm/.rmvb
.dat
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
MOV
Real Video
DAT (VCD/SVCD)
Ogg Vorbis Video
Nero Digital
Flash (FLV)
Img (DVD rip)
3GP
.ogm
.mp4
.flv
.img
.3gp
* Protected content is not supported (no logo).
Subtitle
Format
Supported? Supported file extensions Supported in video
container
SRT
Yes
Yes
Yes
Yes
Yes
.srt
N/A
N/A
N/A
N/A
N/A
SUB
.sub + .idx
SSA
.ssa
SMI
.smi
Native subtitles
.iso/.vob/.img/.avi/.mkv
APPENDIX – 61
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Aspect Ratio
Videoꢀoutput AspectꢀRatio Sourceꢀformat
LettorꢀBoxꢀ4:3 16:9
DisplayꢀOnꢀ16:9ꢀTV
DisplayꢀOnꢀ4:3ꢀTV
4:3
PanꢀScanꢀ4:3 16:9
4:3
SDꢀoutput
16:9
(16:9ꢀFixed)
16:9
4:3
16:9ꢀWide
16:9
4:3
LettorꢀBoxꢀ4:3 16:9
4:3
PanꢀScanꢀ4:3 16:9
4:3
HDꢀoutput
16:9
(16:9ꢀFixed)
16:9
4:3
16:9ꢀWide
16:9
4:3
APPENDIX – 62
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Regulatory Compliance
FCC Class B Information
This equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the manufacturer’s instruction
manual, may cause interference with radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, you are encouraged to try to
correct the interference by one or more of the following measures:
„
„
„
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
„
Consult the retailer or an experienced radio/television technician for help.
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60065:03, UL-60065,
7th Ed: Audio, Video and Similar Electronic Apparatus - Safety Requirements.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60065:03, UL-
60065 7th Ed. Appareils audio, vidéo et appareils électroniques analogues -
Exigences de sécurité.
This device is only for use with the compatible UL Listed AC adapter.
Cet appareil n'est destiné qu'a` des adaptateur compatibles marqués "UL Listed.”
本设备经过测试，结果表明符合 GB-8898 （安全）、GB13837 （电磁兼容性）和
GB17625 （谐波）。
本裝置通過測試並符合 CNS-13439 (EMC) 和 CNS-14408 (Safety) 規範。
CE Compliance for Europe
Marking by the CE symbol indicates compliance of this system to the applicable
Council Directives of the European Union, including the EMC Directive (2004/108/
EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in
accordance with the applicable directives has been made and is on file at Western
Digital Europe.
APPENDIX – 63
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Die Markierung mit dem CE-Symbol zeigt an, dass dieses Gerät mit den
anwendbaren Richtlinien der Europäischen Union übereinstimmt. Hierzu zählen auch
die EMV-Richtlinie (2004/108/EG) sowie die Niederspannungsrichtlinie (2006/95/
EG). Eine "Konformitätserklärung" in Übereinstimmung mit den anwendbaren
Richtlinien ist erstellt worden und kann bei Western Digital Europe eingesehen
werden.
Le symbole CE indique que ce système est conforme aux directives du Conseil de
l'Union Européenne, notamment à la Directive CEM (2004/108/CE) et la Directive
Basse tension (2006/95/CE). Une " déclaration de conformité " aux directives
applicables a été déposée auprès de Western Digital Europe.
I marchi con il simbolo CE denotano la conformità di questo sistema alle direttive del
Consiglio dell'Unione europea, ivi compresa la Direttiva EMC (2004/108/CE) e la
Direttiva Bassa Tensione (2006/95/CE). In adempimento con le vigenti direttive è
stata rilasciata una "Dichiarazione di conformità", depositata presso Western Digital
Europe.
La marca con el símbolo CE indica el cumplimiento de este sistema con las corre-
spondientes directivas del Consejo de la Unión Europea, que incluye la Directiva
CEM (2004/108/CE) y la Directiva de bajo voltaje (2006/95/CE). Se ha realizado una
"Declaración de conformidad" de acuerdo con las directivas correspondientes y se
encuentra documentada en las instalaciones de Western Digital en Europa.
Märkning av CE-symbolen anger att detta systemet uppfyller kraven enligt det Euro-
peiska Parlamentet och Rådets direktiv, inklusive EMC-direktivet (2004/108/EC) och
Direktivet om Lågspänning (2006/95/EC). En "Försäkran om Överensstämmelse"
har gjorts enligt de gällande direktiven och har registrerats hos Western Digital
Europa.
Merking med CE-symbolet indikerer dette systemets overholdelse av gjeldende
direktiver for EU, inkludert EMC-direktivet (2004/108/EC) og lavspenningsdirektivet
(2006/95/EC). En "samsvarserklæring" i henhold til gjeldende direktiver har blitt skre-
vet og finnes arkivert hos Western Digital Europe.
CE-merkintä osoittaa tämän järjestelmän yhdenmukaisuuden sovellettavissa olevien
Euroopan unionin neuvoston direktiivien kanssa, mukaan lukien EMC-direktiivi
(2004/108/EC), sekä alijännitedirektiivi (2006/95/EC). "Yhdenmukaisuusvakuutus"
sovellettavien direktiivien kanssa on tehty ja se on arkistoituna Western Digital
Europe:ssa.
Маркировка символом CE свидетельствует о соответствии настоящей
системы положениям применимых директив Совета Европейского Союза, в
том числе Директивы об электромагнитной совместимости (2004/108/EC) и
Директивы о низковольтном оборудовании (2006/95/EC). Заявление о
соответствии положениям применимых директив, сделанное компанией
Western Digital, находится в архиве её европейского подразделения
APPENDIX – 64
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KC Notice (Republic of Korea only)
기종별
사용자 안내문
B 급기기
이기기는가정용 (B 급 ) 전자파적합기기로서주로가
(가정용방송통신기자재) 정에서사용하는것을목적으로하며, 모든지역에서사
용할수있습니다
Environmental Compliance (China)
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Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of service. If this Product requires
maintenance, either contact the dealer from whom you originally purchased the Product or visit our product
support Web site at http://support.wdc.com for information on how to obtain service or a Return Material
Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and
instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued)
will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container,
prepaid and insured, to the address provided on your return paperwork. Your original box and packaging
materials should be kept for storing or shipping your WD product. To conclusively establish the period of
warranty, check the warranty expiration (serial number required) via http://support.wdc.com. WD shall have no
liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product placed in its
possession.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from
defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited
warranty depends on the country in which your Product was purchased. The term of your limited warranty is for
2 years in the Europe, the Middle East and Africa region, and 3 years in the Asia Pacific region, unless otherwise
required by law. The term of your limited warranty period shall commence on the purchase date appearing on
your purchase receipt. WD may at its discretion make extended warranties available for purchase. WD shall have
no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted
defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the
Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels
and opening or removing external enclosures, unless the product is on the list of limited user-serviceable
products and the specific alteration is within the scope of the applicable instructions, as found at http://
support.wdc.com), accident or mishandling while in the possession of someone other than WD. Subject to the
limitations specified above, your sole and exclusive warranty shall be, during the period of warranty specified
above and at WD’s option, the repair or replacement of the Product with an equivalent or better Product. The
foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period
of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product,
whichever is longer.
The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold as new. The
remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied
APPENDIX – 65
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WD ELEMENTS PLAY MULTIMEDIA DRIVE
USER MANUAL
or statutory, including but not limited to, any implied warranty of merchantability or fitness for a particular
purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental,
consequential, or special damages, or any financial loss, lost profits or expenses, or lost data arising out of or in
connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility
of such damages. In the United States, some states do not allow exclusion or limitations of incidental or
consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights which vary from state to state.
Manufactured under license under U.S. Patent Nos: 5,956,674; 5,974,380; 6,487,535 & other U.S. and
worldwide patents issued & pending. DTS, the Symbol, & DTS and the Symbol together are registered
trademarks & DTS 2.0+Digital Out is a trademark of DTS, Inc. Product includes software. © DTS, Inc.
All Rights Reserved.
Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are trademarks of
Dolby Laboratories.
Confidential unpublished work. © 1995-2005 Dolby Laboratories. All rights reserved.
© 2006-2007 Dolby Laboratories. All rights reserved.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI
Licensing LLC.
WD respects the rights of copyright owners to control the uses of their intellectual property.
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its
use nor for any infringement of patents or other rights of third parties which may result from its use. No license is
granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change
specifications at any time without notice.
Western Digital, WD, the WD logo, My Book, and My Passport are registered trademarks in the U.S. and other
countries; and WD Elements is a trademark of Western Digital Technologies, Inc. Other marks may be mentioned herein
that belong to other companies.
© 2011 Western Digital Technologies, Inc. All rights reserved.
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612
4779-705061-A00 Sep 2011
APPENDIX – 66
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WD ELEMENTS PLAY MULTIMEDIA DRIVE
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Index
Numerics
options 24
rename 22
A
accessories 2
normal 46
troubleshooting 53
widescreen 46
audio
file system
supported 5
firmware
upgrade 47, 51
firmware upgrade
procedure 51
troubleshooting 54
sync 45
audio/video
H
HD media player
HDMI
connection 15
connectors 6
Home
C
compatibility 9
button 18
D
overview 19
E
Eject function
button 18
procedure 17
I
HDMI 6
Toslink 6
installation
F
features 4
procedures 10
requirements 9
INDEX – 67
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WD ELEMENTS PLAY MULTIMEDIA DRIVE
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accessories 2
overview 3
L
language 42
registration 2
warranty 65
M
maintenance
system 51
media content
R
locating 48
MediaInfo 50
music
reformatting 10
regulatory compliance
notices 63
remote control
troubleshooting 54
rename 22
repeat mode
N
music 35
NTSC 46
RoHS 65
O
S
overview 3
scanning 44
Search function
P
PAL 46
button 18
photo
Settings
setting 39
about 47
photos
language 42
rotating 39
view 36
setup 41
playlist
audio 45
power
format 44
others 47
preferences 41
product
INDEX – 68
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WD ELEMENTS PLAY MULTIMEDIA DRIVE
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video 46
videos
audio 30
subtitle 29
sleep 44
slideshow
view 38
subtitle
enable 29
subtitles 29
System menus
W
warranty 65
system preferences
Z
zoom options
videos 31
T
Toslink
connectors 6
troubleshooting 53
audio 54
display 53
U
USB device
connection 17
removal 17
troubleshooting 54
V
video
INDEX – 69
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