DXP, DXP Plus, FXS, and FXT
Digital Communication Systems
Large Screen Display Speakerphone
Station User’s Guide
This publication supports the Impact
SCS Large Screen LCD Speakerphone
GCA70–349.04 08/00
printed in U.S.A.
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GCA70-349
Contents
About This Book
This user’s guide serves as both an introduction for new speakerphone users and
a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments
necessary to begin using your speakerphone.
1 Getting Started
The following chapters describe the basic and advanced features of the Common
Code Based DXP, DXP Plus, FXS and FXT Systems:
2 Answering Calls
3 Making Calls
4 Advanced Call Handling
5 Nonverbal Messaging
6 Programming
7 Other Advanced Features
Following the advanced feature descriptions are two reference tables, a glossary
that defines many general phrases and abbreviations which may not be familiar
to users , tips on speakerphone use for the new user described in Appendix D,
and all feature sets available for the DXP, DXP Plus, FXS and FXT systems.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations .
Appendix C Glossary
Appendix D Speakerphone Characteristics
Appendix E Feature Networking Support
Finally, at the end of the publication, an index provides a detailed reference to the
feature locations.
Index
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Contents
GCA70-349
NOTE: Throughout this book, all references to fixed buttons (keypad,
DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for
example, “PRESS INTERCOM .”
All references to interactive buttons (which are used to make selections on
the speakerphone display) are printed in upper case, bold italic type; for
example, “SELECT
.”
OPTIONS
Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or
symbols on the keypad.
System-to-System Network
The system also provides capabilities for either a local stand-alone system or a
system-to-system network. System-to-system networking connects several DXP,
DXP Plus, FXS and FXT systems together in an arrangement that allows unified
communications through the system. For a complete list of features and their
properties see Appendix E, Feature Networking Support.
ii
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Contents
Contents
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GCA70-349
Notes
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GCA70-349
Getting Started
Getting Started
1
Welcome
Congratulations and thank you for using a Comdial telephone! Your digital
speakerphone is supported by a communication system with hundreds of built-in,
standard features. This manual serves as a helpful guide for using these various
functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators. The
remaining sections are titled as follows:
Setting Up Your Speakerphone
•
Understanding the Basic Functions
•
Your Speakerphone’s Buttons
•
Your Speakerphone’s Display Lights
•
Setting Up Your Speakerphone
When your new speakerphone arrives, the
system installer unpacks your speakerphone
and connects the line to a system jack. The
following sections describe a few initial
adjustments that allow you to quickly begin
making and answering calls with some of the
most basic features.
Impact SCS 8412S Speakerphone
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Getting Started
GCA70-349
Positioning Your Speakerphone
You should adjust the position of the speakerphone on your desk or table to suit
your individual needs and maximize the performance of the sound activated
features. When using your speakerphone, the microphone and loudspeaker are
farther from you than when you use a handset. Some positioning tips to consider
include:
For the microphone to best detect your voice, speak within three feet of it
and face the speakerphone.
•
Background noise may prevent the sound-activated switches from operat-
•
ing properly. Avoid placing the speakerphone where it will detect sounds
from typewriters, keyboards, printers, paging systems, or other equip-
ment.
Place the telephone on a hard surface and away from table edges. Do not
place the telephone in corners or enclosures. Do not let obstructions come
between you and the microphone.
•
Your telephone has an adjustable pedestal to allow you to select the most
comfortable viewing angle. When you receive the telephone, the pedestal is in its
lowest position—flush against the pedestal.
•
To adjust the pedestal,
1. GRASP the rear of the pedestal base
firmly with one hand AND LIFT the
rear portion of the telephone upward
with your other hand.
Telephone
First Notch
Second Notch
Third Notch
(For Highest Position)
Supporting Arm
2. LIFT the telephone upward with one
hand AND RAISE the telephone
supporting arms upward with your other
hand. (Notice there are three sets of
notches under the telephone corre-
sponding to the three positions
available.)
PED01
Pedestal Base
Adjusting The Pedestal
3. When the telephone is at the desired
height, SELECT the closest pair of
notches AND INSERT the supporting arms in the notches.
PRESS DOWN slightly on the telephone until you feel the
supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your telephone may
be damaged by contact with liquids. Please try to place the telephone in an area
that is free from the danger of spills.
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Getting Started
Using Your Speakerphone
•
To manually place a call using your speakerphone,
1. PRESS INTERCOM or line button.
2. DIAL the number.
3. When party answers, SPEAK toward the telephone.
•
•
To automatically dial a number using your speakerphone,
1. PRESS the preprogrammed speed dial or DSS/BLF button and
SPEAK toward the telephone when your party answers.
To answer a call with your speakerphone,
1. PRESS the INTERCOM or line button with flashing red
or orange light.
2. SPEAK toward the telephone to answer the call.
3. PRESS SPEAKER top end.
NOTE:
For more tips and information on speakerphone use including the
use of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Charac-
teristic on page 107.
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GCA70-349
Getting Started
Setting Display Contrast
You can darken or lighten the contrast of the display for best viewing.
•
To adjust the display contrast,
1. SELECT
2. SELECT
3. SELECT
.
OPTIONS
Programming
Contrast Level
Background Music
1
.
Voice Announce Block
Do Not Disturb
OFF
OFF
6
.
Contrast Level
4. SELECT the
interactive
Contrast Level
EXIT
PREV
NEXT
button (to the right of the LCD, on the same
row as the words “Contract Level”) once for
each change of darkness you desire. Each
press of the button makes the display darker
until you go past level eight and return to level
one.
5. SELECT
to end.
EXIT
Setting a Personal Ringing Tone
You can choose one of eight different ring tones for your telephone. Often, when
several telephones are located close together, each user chooses a different
personal ring tone.
•
To select one of the ring tones, proceed
as follows:
Call Forwarding
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
OPTIONS
Reminder Alert
LCD Messaging
Ring Tone
Programming.
6
NEXT.
EXIT
PREV
NEXT
interactive button (to the
Ring Tone
right of the LCD) to scroll through the eight
ring tones.
5. SELECT
to end.
EXIT
The next time your telephone rings, you will hear the new ring tone.
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Getting Started
GCA70-349
Setting Volume Levels
The volume control on your telephone is a multipurpose
control you can use to set the volume (loudness) of the
ringer, the speaker, and the handset. There are four ringer
loudness levels (plus an off position).
•
To set the ringer loudness level,
1. While your telephone is on-hook and idle,
PRESS the VOLUME UP OR VOLUME DOWN
button once for each change in loudness you
desire. The ringer sounds once for each
change as an example of the current setting.
2. SELECT SAVE to end.
NOTE:
If you set the ringer to the
short ring burst once for each call you receive at your station.
position, your telephone sounds a
OFF
•
To set the speaker and handset
loudness levels,
1. PRESS INTERCOM button.
Ringer Volume
(
2. PRESS the VOLUME UP OR VOLUME DOWN
button once for each change in speaker
volume that you desire.
)
SAVE
EXIT
3. SELECT
SAVE.
PREV
NEXT
4. LIFT handset.
5. PRESS the VOLUME UP OR VOLUME DOWN
button once for each change in handset
volume that you desire.
6. SELECT
.
SAVE
NOTE:
When a call ends, the system resets the speaker and handset volume
of all future calls to the programmed setting. For instructions in setting your
speakerphone’s default volume, see Volume Control section in the system
specific Other Advanced Features chapter on page 78.
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GCA70-349
Getting Started
Answering and Making Calls
Your speakerphone is now properly configured to answer and make calls to both
stations within your system (intercom calls) and outside lines. Remember that
when dialing an outside number, you must first select a line to connect your
system to the local exchange.
•
•
•
When you hear outside ringing (long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 OR PRESS other line button to select line (See Line
Groups in the system specific Features chapters for more infor-
mation on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
•
To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will
be heard).
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.
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Getting Started
GCA70-349
Understanding the Basic Functions
Your speakerphone provides many versatile features for your use. These features
are explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal Display—LCD)
Displays time, day, date, and active call information.
•
Keeps you apprized of the status of your telephone.
•
Provides programming prompts.
•
Auxiliary Jack
Your Impact SCS LCD speakerphone may be equipped with an auxiliary
jack that provides an interface for a headset, a tape recorder, an external
ringer, or an external pager.
•
Message-Waiting Light
Indicates that a message awaits pick up.
•
Microphone Opening
Allows hands-free operation of speakerphone (speak clearly toward
microphone opening).
•
Speaker
Sounds distant party’s voice.
•
•
Sounds ringing and call-in-progress tones.
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GCA70-349
Getting Started
LCD Alphanumeric
Display
Interactive Buttons 1-5
Handset
Interactive Buttons 6-10
Interactive Buttons 11-13
Telephone Speaker
DSS/BLF Buttons
Intercom Button*
Message Waiting Light*
Shift Button*
MESSAGE
SHIFT
ABC
JKL
DEF
1
4
7
*
2
5
8
0
3
6
9
#
GHI
MNO
WXY
TAP
Dialpad
TAP Button*
TRNS/CONF
SPEAKER
MUTE
PRS
TUV
Transfer/Conference
Button*
R
Speaker Button*
HOLD
Impact
Mute Button*
Hold Button*
Volume Up
Volume Down
Microphone Opening
Connectors On Bottom Of Telephone
*NOTE:
These are default button locations.
!
Optional IMIST Module
Your system installer may have reprogrammed
these buttons to better suit your application.
Line Cord-Bottom
Handset or
Headset
Impact SCS 8412S and 8412F - LCD Speakerphone
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Getting Started
GCA70-349
Your Speakerphone’s Buttons
Hold Button (HOLD)
Places a line or intercom call on hold.
•
Stores pauses in number sequences during programming.
•
•
•
If available, scrolls through LCD response messages.
If multiple held calls feature is available, scans or scrolls through calls
placed on hold (when hold light is flashing).
Interactive Buttons (located below alphanumeric display)
Provide quick and easy access to system features.
•
•
Provide straightforward button programming without dialing codes (the
interactive buttons themselves, however, are not programmable).
Intercom Button (INTERCOM)
Selects an intercom line.
•
•
Allows you to initiate many of the telephone’s features.
Mute Button (MUTE)
Keeps the person on the line from hearing your conversation.
•
•
Allows reply to a Subdued Off-Hook Voice Announcement (SOHVA).
Direct Station Select/Busy Lamp Field (DSS/BLF)
Programmable Buttons
Allow you to store numbers for automatic dialing functions.
•
•
Allow you to store telephone extension numbers for Direct Station Selec-
tion (DSS).
May be programmed as a feature button.
•
•
May be designated a line button by your system installer.
Shift Button (SHIFT)
Allows you to enter a second tier for storing and/or automatically dialing
•
speed dial numbers. (That is, you can store two speed dial numbers at
every programmable button location—one in the regular tier and one in
the second tier). You activate the shift function by pressing this button
and turning the shift light on before storing or automatically dialing a
speed dial number from the second tier.
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Getting Started
Speaker Button (SPEAKER)
Turns your speaker on or off.
•
•
•
Disconnects a call when you are on a hands free call.
Ends or cancels programming.
Tap Button (TAP)
Recalls dial tone or generates a hookflash.
•
•
•
Retrieves held calls or last call placed on hold.
Places flash while programming speeddial number.
Transfer/Conference Button (TRNS/CONF)
Transfers calls.
•
•
Sets up conference calls.
Volume Control (VOLUME UP or VOLUME DOWN)
Regulates the volume of the ringer, speaker, handset, headset, background
music, and group listening mode.
•
LCD Alphanumeric
Display
Interactive Buttons 1-5
Handset
Interactive Buttons 6-10
Interactive Buttons 11-13
Telephone Speaker
DSS/BLF Buttons
Intercom Button*
Message Waiting Light*
Shift Button*
MESSAGE
SHIFT
ABC
JKL
DEF
1
4
7
*
2
5
8
0
3
6
9
#
GHI
MNO
WXY
TAP
Dialpad
TAP Button*
TRNS/CONF
SPEAKER
MUTE
PRS
TUV
Transfer/Conference
Button*
R
Speaker Button*
HOLD
Impact
Mute Button*
Hold Button*
Volume Up
Volume Down
Microphone Opening
Connectors On Bottom Of Telephone
*NOTE:
These are default button locations.
!
Optional IMIST Module
Your system installer may have reprogrammed
these buttons to better suit your application.
Line Cord-Bottom
Handset or
Headset
Impact 8412S and 8412F-** LCD Speakerphone
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Getting Started
GCA70-349
Your Speakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of lines,
features, and intercoms.
Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy
Lamp Field or DSS/BLF programmable button):
Steady red = station is in use.
•
Flashing red = station is receiving a call.
•
Winking/Fluttering red = message-waiting light set for you by station
associated with that DSS/BLF button.
•
Next to a line button:
Steady green = this is your line, either on-hook (in a hands free mode) or
off-hook, when the line is active.
•
Steady red = another station is using this line.
•
Flashing red = a call is coming in on this line.
•
Flashing orange = this line will be answered when you lift the handset.
•
Winking green = your line is on hold.
•
Winking red = the call has been placed on hold by another station.
•
Fluttering orange or green = your line has recalled from hold.
•
Fluttering red = the line put on hold by another station has recalled.
•
NOTE: You can find the programmable buttons that the installer designates
line buttons in the same location as the DSS/BLF buttons. Ensure that these
buttons are labeled correctly to indicate their unique features.
Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
•
•
Steady off = the feature is off.
NOTE:
You can find the programmable buttons that the installer designates
feature buttons through user programming in the same location as the
DSS/BLF programmable buttons. Ensure that these buttons are labeled cor-
rectly to indicate their unique features.
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Getting Started
The MUTE Button:
On steady = called party cannot hear your conversation.
•
The INTERCOM Button:
Steady green or red = you are using your intercom.
•
•
Fluttering red = an LCD message is set on your telephone for others to
receive when calling.
Flashing orange = someone is calling your extension or a call is being
transferred to you.
•
The HOLD Button:
Winking green = a line is on hold at your station (DXP, DXP Plus, FXS
and FXT only).
•
The MESSAGE-WAITING Button :
Winking red = message awaits pick up.
•
The SPEAKER Button:
On steady (with the telephone on hook and busy) = speakerphone mode
•
•
On steady (with telephone on hook and idle) = background music is
turned on.
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Getting Started
GCA70-349
Understanding The Large Screen Display
Your speakerphone has a large screen display consisting of six lines of 24
possible character positions per line. This provides you with much more system
information than can be presented on two-line displays. This large display allows
you many programming options as well as quick and easy selection of the many
features available on your speakerphone. Your speakerphone has 13 interactive
buttons for selecting or programming features.
When your speakerphone is idle, the first line in your
display shows the day, date and time while the sixth line
displays the word OPTIONS. If your system is using the
Wednesday 19 11:36am
voice mail option, this is also indicated in the sixth line by
the word VMAIL. If your voice mail has four messages
for you, for example, the VMAIL display is replaced by
4MSG.
Lines two through four are used on the idle display to
indicate features that may be active (flashing), enabled or
set.
VMAIL
OPTIONS
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Getting Started
GCA70-258
Notes
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Answering Calls
Answering Calls
2
Answering Outside Calls
When an outside call rings at your station, the LCD screen displays the system
line number of the incoming call (e.g., ) and any caller ID information that
L123
your ringing line is programmed to receive. In addition to simply lifting the
handset, your other options for answering the call are displayed above the
interactive buttons.
•
When you hear outside ringing (two long
bursts) and observe an orange flashing
light,
Wednesday 19
Do Not Disturb
11:36am
Divert
1. For speakerphone , PRESS flashing line
button OR SELECT
AND SPEAK
Answer
Answer
L339
Voice Mail
toward telephone.
2. For privacy, LIFT handset.
3. SELECT
if you do not wish
Do Not Disturb
to answer the call at this time. (Selecting Do
Not Disturb stops your telephone from ringing
but continues to send a ringing tone to the
caller.) The associated BLF will continue to
flash until the caller disconnects.
Outside Call On Line 123
•
When you hear outside ringing (two long bursts) and
observe a red flashing light,
1. PRESS flashing line button OR SELECT
.
Answer
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
3. SELECT
if you do not wish to answer the call
Do Not Disturb
at this time.
NOTE:
For more information on setting
section titled Do Not Disturb Condition on page 69.
at your station, see
Do Not Disturb
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Answering Calls
GCA70-349
•
After you have answered an outside call at your station,
your LCD will display HOLD, TRANSFER, CONFERENCE,
GROUP LISTEN, and RECORD
1. SELECT
station, or
to place the call on hold at your
Hold
Wednesday 19
11:36am
Group Listen
Record
Hold
2. SELECT
to initiate a transfer to
Transfer
another station, then dial the station number,
announce the call or hang up to complete the
transfer, or
Transfer
Conference
J Doe Ext 1234
3. SELECT
call.
to initiate a conference
Conference
4. SELECT
to activate the speaker
Group Listen
while using the handset or headset, so a group
can listen to the conversation but not interact
with the calling party.
Selecting Hold, Transfer, or
Conference
5. SELECT
Record
is installed).
to record the call (if VMAIL
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Answering Calls
Answering Intercom Calls
An intercom call is one that is made from one system telephone to another. Your
station receives intercom calls in one of two ways depending upon system
programming. In a voice-first setting, a short tone is followed by the caller’s
voice heard on the speaker. With a tone-first setting, the telephone rings in a
distinctive pattern and the user of the receiving station must take action to
answer.
As with an outside call, your LCD screen displays the line number of the
incoming call (e.g.,
) and any caller ID information that the ringing line is
L123
programmed to receive.
•
•
When you hear an intercom tone followed by a caller’s
voice,
1. SPEAK toward the telephone to answer, OR LIFT handset if
privacy is desired.
When you hear intercom ringing (two
short bursts),
1. PRESS INTERCOM OR SELECT
Wednesday 19
11:36am
.
Answer
Do Not Disturb
Answer
Divert
2. SPEAK toward telephone OR LIFT handset
if privacy is desired.
3. SELECT
Voice Messaging
Messages
if you do not wish
Do Not Disturb
to answer the call at this time.
J Doe Calling
Intercom Call From J Doe
NOTE:
For more information on setting
section titled Do Not Disturb Condition on page 69.
at your station, see
Do Not Disturb
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Answering Calls
GCA70-349
Night-Transferred Calls -
Line Access From Any Station
The system attendant can transfer incoming calls to a particular station or stations
for off-hour ringing.
•
•
If your telephone rings,
1. PRESS line button with flashing light.
2. LIFT handset to talk.
When you hear loud ringing anywhere in the system,
1. LIFT handset.
2. PRESS INTERCOM.
3. CHOOSE ringing zone:
DIAL 65 through
to select ringing zone (1-4).
•
•
68
DIAL 69 to answer for any zone.
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Answering Calls
Holding Calls
You can place a call on hold and retrieve it later. With a regular hold, you can
pick up the held call at your telephone or another user can pick the call up at a
telephone sharing the held call line appearance.
•
•
To place a call on hold,
1. PRESS HOLD (station button) OR SELECT
(interactive button).
Hold
Wednesday 19
11:36am
Group Listen
Record
Hold
Transfer
Conference
To retrieve a held call,
J Doe Ext 1234
1. PRESS line button of the held call (with
winking green light), OR INTERCOM for
intercom call held OR PRESS TAP.
2. SPEAK toward telephone OR LIFT handset
if privacy is desired.
Holding a Call
NOTE:
Unless you use your HOLD button to scroll through the calls on
hold, TAP always retrieves the last number placed on hold, regardless of
whether you have line appearance for the line on which the call is holding.
With an exclusive hold condition, you must pick up the held call at your
telephone; no other telephone has access to the call.
•
•
To place a call on exclusive hold,
1. PRESS HOLD twice.
To retrieve exclusive hold,
1. PRESS line button of held call (with winking green light), OR
PRESS TAP.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
After a call has been on hold for the period of time (set by the installer of your
system), the system causes four quick hold recall tone bursts to sound at your
telephone, the flash rate of the line button becomes faster and the light becomes
orange. If the call is on exclusive hold, it will revert to manual hold after the
hold recall period.
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Answering Calls
GCA70-349
•
If a held line is recalling, choose one of
the following:
Wednesday 19 11:36am
Hold RCL J Doe
1. SELECT
your station and restart hold timer.
to place the call on hold at
Hold
2. LIFT handset, PRESS line button (with
flashing orange light) OR SELECT
Answer
to retrieve the call.
HOLD
ANS
The installer can add a directed station hold feature to your
telephone. With this feature, you can place a call on hold
at another station. You can also pick up the held call that
has been waiting the longest length of time at another
telephone.
A Recalling Held Line
•
To place a call on directed station hold,
1. ANSWER call.
2. PRESS INTERCOM OR TRNS/CONF if intercom call.
3. DIAL *90.
4. DIAL extension number of station to receive held call.
5. HANG UP.
•
To retrieve a held call at another station,
1. PRESS INTERCOM.
2. DIAL #90.
3. DIAL extension number of station where call is currently on
hold.
4. PRESS TAP to answer call.
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Answering Calls
Often, you will have more than one call on hold at your station. You know you
can retrieve the last call placed on hold simply by pressing TAP; however, if you
do not have line appearance for a line on which another
call is holding, the system provides a way for you to
access that call before servicing the last call you placed
on hold.
Wednesday 19
11:36am
Calls on Hold
•
To scan your held calls and retrieve a
specific one:
1. REPEATEDLY PRESS HOLD to scan held
L339
call list.
2. PRESS TAP to retrieve call.
Scan Calls on Hold
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Answering Calls
GCA70-349
Call Pickup
The Impact system offers three distinct methods to answer incoming calls that are
ringing at other stations.
Group Call Pickup
The installer often arranges several telephones together in a user group. If your
telephone is so arranged, you can answer calls that are ringing at other stations
within your particular group.
•
To answer a call that is ringing within your group,
1. PRESS INTERCOM.
2. DIAL #4.
3. SPEAK toward telephone, OR LIFT handset if privacy is
desired.
Directed Call Pickup
Also, you can answer a call that is ringing at any telephone in the system if you
know the ringing telephone’s extension number.
•
To answer a call that is ringing at any telephone in the
system,
1. PRESS INTERCOM.
2. DIAL *4.
3. DIAL extension number of ringing telephone.
4. SPEAK toward telephone, OR LIFT handset if privacy is
desired.
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Answering Calls
Pickup For Monitored Stations
Your telephone may have the personal intercom number of another telephone
appearing at a programmable button location. You can use the light associated
with this button to monitor the status of that telephone, and you can press the
button to make a call to that telephone if you wish. The associated light is known
as the Busy Lamp Field (BLF) light, and the button is known as the Direct
Station Select (DSS) button. If the installer arranged for your telephone to have
the station monitoring feature, the BLF light shows activity status at the
monitored telephone.
•
To monitor another telephone,
1. OBSERVE the BLF light indications next to the Direct Station
Select (DSS/BLF) button:
Off = Station is idle
•
Flashing (if enabled) = Station has an incoming call
•
On = Station is busy
•
NOTE: If you do not have the station monitoring feature, the BLF light
shows just the following information: Off = idle, On = busy.
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Answering Calls
GCA70-349
•
To call an idle monitored station or to answer one that is
ringing,
1. NOTE the BLF light condition.
2. PRESS assigned DSS/BLF button.
3. SPEAK toward telephone, OR LIFT handset if privacy is
desired.
NOTE:
If you place this call on hold or if you transfer it to another tele-
phone, the BLF light flashes a hold signal. You can retrieve the call by
pressing TAP.
If ringing telephone
is within your designated
calling group...
...DIAL # 4
ABC
DEF
1
GHI
2
JKL
3
MNO
4
5
6
PRS
TUV
WXY
7
8
9
OPER
For any ringing telephone...
0
#
SHIFT
HOLD
TAP
...DIAL S 4 + extension code
Ringing
Station
Your
Station
...PRESS
flashing
DSS/BLF
button
If you have programmed
a DSS/BLF button for
the ringing telephone...
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Answering Calls
Receiving Subdued Off-Hook
Voice Announcements (SOHVA)
Handling an Incoming SOHVA
This feature allows an intercom caller to break into your call by making an
announcement through your handset receiver. The distant party that you are
currently talking to cannot hear the announcement made by the SOHVA caller.
•
•
To respond to a SOHVA verbally,
1. SELECT AND HOLD
.
REPLY
Wednesday 19 11:36am
2. SPEAK into handset. Distant party cannot
J Doe Ext 321 Calling
hear your response.
3. RELEASE
to return to distant party.
after response is complete
REPLY
BLOCK
MSG
REPLY
To respond to a SOHVA nonverbally
through Response Messaging,
1. SELECT
Message.
2. SELECT one of the messages appearing in
your LCD by SELECTING the corresponding
interactive button. (Message appears in the
display of the telephone making the SOHVA).
Wednesday 19 11:36am
J Doe Ext 321 Calling
3. CONTINUE your current call with distant
party. (SOHVA caller is automatically discon-
nected from your telephone).
HVHLD
TKMSG
CLBK
•
To respond to a SOHVA by blocking (see
Voice Announce Blocking for more
information),
1. SELECT
when you hear SOHVA
BLOCK
tone. (SOHVA call is disconnected).
NOTE: A station that is currently active in speakerphone mode or has Voice
Announce Block set CAN NOT receive a SOHVA.
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Answering Calls
GCA70-349
Voice Announce Blocking
If your system installer makes this feature available, you can prevent voice
announcements from sounding over your telephone speaker if you wish. This
feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and will
refuse any attempted SOHVAs.
•
To block (unblock) all voice-announced
calls,
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
Background Music
OFF
OFF
OPTIONS
Voice Announce Block
Programming.
Do Not Disturb
Contrast Level
OFF
4
.
Voice Announce Block
EXIT
PREV
EXIT
interactive button to block (OR
ON
to unblock).
OFF
5. SELECT
to end.
EXIT
Select Voice Announce Block
INCOMING
SOHVA
ABC
DEF
1
GHI
2
JKL
3
MNO
4
5
6
PRS
TUV
WXY
7
8
9
OPER
0
#
SHIFT
HOLD
TAP
SOHVA RESPONSES
SOHVA
Delivering
Station
Your
Station
Select and Hold REPLY
While Speaking
VERBAL
Select MSG And
Choose Message
To Deliver
NONVERBAL
Select BLOCK
To Disconnect
BLOCK
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Answering Calls
Caller ID (Automatic Number Identification)
When installed by system programming, the Caller ID feature allows you to view
incoming call numbers before you answer them. Incoming call numbers flash in
the left half of the LCD. If the name of the calling party is available it will
display in the second half on the right side of the LCD. If you answer the call, the
number appears steady in the left half of the LCD.
The system also stores numbers that ring on your line but receive no answer. The
system indicates that it has stored ring-no answer numbers by causing the
programmed Caller-ID (CID) light on your telephone to flash. Pressing the CID
button allows you to view the stored numbers one at a time. Pressing the
programmed SAVED NUMBER REDIAL button causes the system to dial the
displayed number. If the call has been returned by someone else, selecting the T
key reveals who returned the call. Everyone sharing your line can scroll through
the stored numbers and choose which calls to return.
•
To scroll through ring-no answer numbers stored on your
system (CID light is flashing),
1. SELECT the CID button on your telephone. Your LCD will
display the calling number, date, and time the call came in. The
most recent call appears first in the list.
2. SELECT the CID button each time you wish to display the next
most recent ring-no answer call to your line.
3. To dial one of the numbers in the redial queue, SELECT the
SAVED NUMBER REDIAL button. The system will automati-
cally dial the number.
Depending on your system programming, when a call is returned it might remain
in the ring-no answer queue or the system might delete it from the ring-no answer
queue. Your system installer can tell you how the feature is programmed. If the
system is programmed to leave a returned number in the redial queue, the display
will show a “S” next to numbers that have been returned.
•
To determine who viewed the number and returned the call,
1. DIAL *.
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Answering Calls
GCA70-258
Notes
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Making Calls
Making Calls
3
Making Outside Calls
You can manually dial a number over any telephone line you select. Or, if the
installer assigned a prime line or the idle line preference feature to your LCD
speakerphone, the system automatically selects a line for use when you lift the
handset or press the speaker button.
•
To dial an outside number manually,
1. PRESS INTERCOM AND DIAL 9 OR
SELECT a line button.
Wednesday 19
Dial Number
11:36am
2. LISTEN for dial tone.
3. DIAL number.
4. LIFT handset if privacy is desired.
CONF
ARDL
If your station has an assigned prime line, you will not
have to select a line before dialing outside your system.
•
To dial an outside number using your
prime line,
1. PRESS SPEAKER OR LIFT handset if privacy is desired.
Outside Dialing Display
Outside line is automatically selected.
2. LISTEN for dial tone (LCD displays “Dial Number”.)
3. DIAL number.
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Making Calls
GCA70-349
Making Intercom Calls
There are two methods for making an intercom call. One causes the called
telephone to ring (tone-first). The other causes your voice to sound out at the
called telephone (voice-first). Your installer can set the system to deliver either
tone-first or voice-first calling.
NOTE:
The following instructions assume a tone-first setting. You can
change a call to voice announce signaling for that call simply by pressing
the INTERCOM button again after dialing the extension number or by press-
ing the DSS/BLF button again.
•
To manually cause the other telephone
to ring (tone calling),
1. PRESS INTERCOM OR SELECT
Dial by
Wednesday 19
11:36am
Dial by Name
Voice Mail
.
Name
2. DIAL extension number (called telephone will
ring).
Dial Extension or Code
Ext.XXXX PXXX J Smith
•
To tone call automatically,
1. PRESS DSS/BLF button (called telephone will
ring).
NOTE:
The following instructions assume a voice-first default setting. Any
user can change a call to a tone signaling for that call simply by pressing the
INTERCOM button again after dialing the extension number or by pressing
the DSS/BLF button again.
•
To voice announce manually,
1. PRESS INTERCOM.
Wednesday 19
11:36am
Dial by Name
Voice Mail
2. DIAL extension number.
3. SPEAK your announcement.
Dial Extension or Code
Ext.XXXX PXXX J Smith
•
To voice announce automatically,
1. PRESS DSS/BLF button.
2. SPEAK your announcement.
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Making Calls
Automatic Dialing
This feature provides one- or two-button speed dialing using programmable
buttons at which you have previously stored numbers. Two levels of number
storage are available at each storage location, and you can use one or both levels
as needed. Further, since you usually store a line choice as part of a speed dial
number, line selection is automatic with speed dialing.
There are two types of speed dial numbers: (1) numbers that you store for your
own use (personal speed dial numbers), and (2) numbers that the system
attendant stores for everyone’s use (system speed dial numbers).
•
To automatically dial a number stored at one of the
programmable buttons on your station, choose one of the
following:
1. PRESS programmed speed dial button, OR PRESS SHIFT AND
programmed speed dial button.
•
•
To speed dial a personal speed dial number,
1. While on hook, DIAL speed dial number on dial pad ( 0 to 9).
To speed dial a system speed dial number,
1. While on hook, DIAL * AND system speed dial number.
NOTE:
personal or system speed dial numbers that are stored at the dial pad. Also,
if a speed dial’s preselected line is in use, the speed dial will not engage.
If you are already on a line, you must press SHIFT before dialing the
NOTE: On some systems, due to programming action, the available system
speed dial codes are S100 - S299 and S100 - S599.
Speed Dialing Options
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Making Calls
GCA70-349
Redialing
the Other Advanced Features chapter.
Redial - Last-Dialed Number
•
To redial the last-dialed number,
1. PRESS SPEAKER OR HANG UP handset to disconnect current
ringing or busy tone.
2. DIAL #.
3. LISTEN for ringing or busy tone over the telephone speaker.
Redial Programming (Storing Numbers)
•
To permanently store a number you’ve just dialed, choose
one of these methods:
1. While the number is still ringing, SELECT
, then SELECT
.
MORE
Save
Wednesday 19
11:36am
Call Timer
Group Listen
Call Cost
Save
2. PRESS an unused programmable button
location.
•
To store a number while you are on a call
(if available),
PREV
1. PRESS programmed SAVE NUMBER
REDIAL button twice (the display prompts
you to dial a number).
2. DIAL the number that you wish to save (the
system immediately saves the number for later redial; it does not
dial it over the line you are on now).
•
To redial the saved number,
1. PRESS line button to select a line.
2. PRESS programmed SAVE NUMBER REDIAL button (system
automatically dials the number that you saved earlier).
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Making Calls
Camping On - Busy Station,
Automatic Callback
If you call another station and receive a busy signal or a Do Not Disturb tone, you
can press a button that will cause the system to ring your telephone when the station
is available. This is called “camping on at a station.” Please note that you can camp
on to only one station at a time.
•
To camp on at any busy station,
Wednesday 19
11:36am
1. SELECT
.
Camp-On
CAMP On
Message
2. Your telephone immediately hangs up. When
the station you called becomes available, your
telephone will ring with five short tone bursts.
Voice Mail
J Doe Ext 321 Is Busy
•
When you hear five short tone bursts,
1. PRESS INTERCOM OR SELECT
.
Answer
The other telephone will start ringing.
NOTE: If you do not press INTERCOM after the ring back tones within the
time limit set by the installer, the call back is canceled.
•
To cancel the call back before your
telephone sounds the tone bursts,
Wednesday 19
11:36am
CLEAR
1. PRESS INTERCOM AND DIAL #6 OR
SELECT
.
CLEAR
Camp-On J Doe
•
To camp on at a station with a Do Not
Disturb condition set,
VMAIL
OPTIONS
1. SELECT
. A call back will occur
Camp-On
when called station is no longer set in the Do
Not Disturb mode.
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Making Calls
GCA70-349
Advanced Camping On Options
Camping On - Idle Station, Automatic Callback
If you call another station and hear ringing but receive no answer, you can press a
button that will cause the system to ring your telephone when any activity is
initiated at that station.
•
•
To camp on at a station for which you
hear ringing but receive no answer,
1. SELECT . Callback will occur
Call Back
after any activity is initiated at dialed station.
Wednesday 19
11:36am
Call Back
Message
Voice Mail
Voice Announce
Ringing j Doe
To cancel the camp-on condition,
1. PRESS INTERCOM and DIAL #6 OR
SELECT
.
CLEAR
Camping On - Busy Station, Wait For
An Answer (Call Waiting)
Wednesday 19
11:36am
CLEAR
If the telephone you have called is busy, you can send a
call-waiting tone to the telephone and wait on the line for
an answer (you must be using the handset for this feature
to work).
Camp-on J Doe
•
To activate call waiting when you hear a
busy signal,
VMAIL
OPTIONS
1. DIAL *6 (called party hears tone).
2. WAIT on line for reply.
3. Called party can place the current call on hold or disconnect from
the call to answer your call-waiting tone, or choose to ignore your
call-waiting tone and continue current conversation.
•
To cancel call waiting,
1. PRESS INTERCOM AND DIAL #6.
2. HANG UP OR PRESS SPEAKER to end.
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Making Calls
•
To answer a call-waiting tone if you receive one while on a
call,
1. HEAR short tone burst in receiver.
2. PLACE current call on hold, OR complete call AND HANG UP
(waiting call will ring at your telephone).
3. LIFT handset to answer call.
Your
Station
BUSY
NO ANSWER
To Wait For
Callback...
To Send Call
Waiting Tone...
To Wait For
Callback...
...Select
CALLBACK
...Dial S 6 and
...Select CAMP
and Disconnect
Wait For Reply
and Disconnect
Busy station
hears tone
and may respond
or ignore.
When idle,
your call
is connected.
When any activity
occurs at station,
your call is
connected.
ABC
DEF
1
GHI
2
JKL
3
MNO
ABC
DEF
4
5
6
1
GHI
Idle
Station
2
JKL
3
MNO
Busy
Station
PRS
TUV
WXY
7
8
9
4
5
6
OPER
PRS
TUV
WXY
0
#
7
8
9
OPER
SHIFT
HOLD
0
#
TAP
SHIFT
HOLD
TAP
Camping On Options
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Making Calls
GCA70-349
Sending Subdued Off-Hook
Voice Announcements (SOHVA)
You can make a private voice announcement to another station that is off-hook
and busy on a call if the installer has arranged the system to provide this feature.
•
Make a SOHVA announcement using the
SOHVA button as follows:
Wednesday 19 11:36am
J Doe Ext 321 Is Busy
1. MAKE intercom call AND HEAR busy tone.
If called station is on outside line, ring-back
tone is heard, but SOHVA is still available.
2. SELECT
SOHVA
tone bursts.
AND HEAR several quick
SOHVA
CAMP
NEXT
3. MAKE announcement.
4. WAIT on line for reply (either verbal or LCD
reply). If your station returns to idle, the
called party has blocked your SOHVA.
NOTE:
If the called station is currently in speakerphone mode or if the
SOHVA has been denied by system programming, interactive button selec-
tion for SOHVA will not be available.
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Advance Call Handling
Advanced Call Handling
4
Waiting For A Line (Queuing)
If all the lines in a line group are busy, you can place your telephone in a queue
to await an idle line.
•
To queue for a line group,
1. PRESS INTERCOM.
2. DIALthe line group access code (see Line Group Access code table
3. HEAR busy tone.
4. DIAL *6.
•
If you have line appearance for a particular line and wish to
queue for it,
1. OBSERVE the busy status light (LED).
2. PRESS INTERCOM.
3. DIAL *6.
4. PRESS line button.
5. When line group is free, your telephone sounds several short tone
bursts. When you hear this, lift handset, hear dial tone, and place
call.
•
To cancel line queuing or line group queuing,
1. PRESS INTERCOM.
2. DIAL #6.
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Advanced Call Handling
GCA70-349
Conferencing
When your telephone is joined together with several other telephones on the
same call, the effect is called conferencing. You can make conference calls that
involve up to five parties, including you as the originating party, in any
combination of outside lines and intercom parties.
NOTE: When setting up a conference call with outside lines and internal
telephones, you must call the outside lines first.
•
To set up a conference call that includes
any combination of outside lines and
intercom parties,
Wednesday 19
Hold
11:36am
Conference
Auto Redial
1. MAKE first call.
Transfer
2. SELECT
Conference
automatically.
. Call is placed on hold
Record
3. SELECT next line AND MAKE next call.
4. SELECT to establish
2441234
MORE
Conference
conference.
5. PRESS TRNS/CONF button to add more
parties.
Establishing a Conference
•
•
To continue conversation on remaining line after other
outside lines have dropped out of conference,
1. PRESS HOLD.
2. PRESS the line button of the remaining party.
To retrieve a line from hold and bring
that party back into the conference,
1. PRESS TRNS/CONF.
Wednesday 19 11:36am
J Doe
J Smith
2. PRESS line button.
3. PRESS TRNS/CONF.
Conference
A Conference
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Advanced Call Handling
If you are involved in a conference call with two outside lines, you can drop out
of this established conference call and leave the outside lines in the conference
with each other. This is known as an unsupervised conference call.
•
To drop out of a conference call you initiated involving
outside lines (creating an unsupervised conference),
1. DIAL # (lines remain lighted and in use until one or both
outside parties disconnect; when only one party drops out of an
unsupervised conference, the other party remains on hold until he
hangs up or the line is answered).
1.
•
•
To rejoin an unsupervised conference between two outside
lines,
1. PRESS TAP.
To drop a party out of a conference call,
1. SELECT
Drop Party.
2. SELECT the party you wish to drop from the conference call by
pressing the interactive button beside the appropriate line.
To Add a Caller
to a Conference...
Managing a
Other
Station
Conference
Call
...Select CONF
or Press TRNS/CNF.
To Drop Out of
A Conference...
ABC
DE
F
1
GHI
2
L
3
MNO
JK
4
5
6
PRS
TUV
WXY
7
8
9
OPER
To Remove a Caller
From A Conference...
0
#
SHIFT
HOLD
T
A
P
Your
Station
Other
Station
...Dial #.
...Select Line Button
and Disconnect Line.
ABC
DEF
1
GHI
2
JKL
3
MNO
4
5
6
PRS
TUV
WXY
7
8
9
OPER
0
#
SHIFT
HOLD
TAP
Conference Call Management
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Advanced Call Handling
GCA70-349
Call Forwarding
Forwarding a Call
You can forward the calls that normally ring at your telephone to another
telephone. To remind you that your calls are being forwarded, your telephone
will sound a short ring burst each time the system forwards a call.
You can forward calls that ring at your telephone but receive no answer; this
feature is valuable if you are frequently away from your desk for short periods of
time and find it inconvenient to permanently forward your calls every time you
leave.
•
To forward your calls,
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
OPTIONS
Programming.
Call Forwarding
Reminder Alert
LCD Messaging
.
NEXT
.
Call Forwarding
Ring Tone
4
5. Choose one of the following call forwarding
options:
EXIT
PREV
NEXT
SELECT
calls
to forward all
to forward
•
•
•
Forward All
Selecting Call Forwarding
SELECT
Forward Personal
prime line and intercom calls.
SELECT
to forward all
Forward RNA All
calls that ring at your station but receive no
answer after a programmed number of
rings.
Forward All
Forward Personal
Forward RNA All
Forward RNA Personal
CFOS
SELECT
to for-
•
•
Forward RNA Personal
ward your prime line and intercom calls
that ring at your station but receive no an-
swer after a programmed number of rings.
EXIT
PREV
SELECT
outside the system.
to forward your calls to
CFOS
6. DIAL extension number or PRESS DSS/BLF
button of telephone to receive your forwarded
calls.
Call Forwarding Options
7. SELECT
EXIT to end.
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Advanced Call Handling
•
To cancel call forwarding,
1. SELECT
to disable call forwarding.
FWD RNA to J Doe
CLEAR
CLEAR
Call Forwarding Active
Forward Only Your
Prime Line and
Intercom Calls
PERS
ABC
DEF
1
GHI
2
JKL
3
MNO
ALL
4
5
6
PRS
TUV
WXY
7
8
9
OPER
0
#
SHIFT
HOLD
TAP
Forward All Calls
That Ring At Your
Station
Your
Station
Caller
Forward
Station
Forward Only Calls
That Are Not Answered
At Your Station
NoANS
Call Forwarding Options
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Advanced Call Handling
GCA70-349
Diverting All Incoming Calls To Another Station
Call diverting permits you to send an incoming call to another station that you
have previously designated. You can divert an incoming call to the designated
station whether you are busy or idle.
•
•
To identify the station to receive diverted calls,
1. PRESS INTERCOM.
2. DIAL *55.
3. DIAL extension number of station to receive diverted call.
To divert calls to the designated station,
1. HEAR ringing AND/OR SEE flashing line
status light.
Wednesday 19
Do Not Disturb
11:36am
Divert
2. SELECT
(system immediately
Divert
forwards ringing call to station you
designated).
Answer
L339
Voice Mail
Diverting Incoming Calls
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GCA70-349
Advanced Call Handling
Call Forward Outside System (CFOS)
If enabled by your installer, the Call Forward Outside System (CFOS)* feature
allows you to forward incoming or transferred line calls to telephone numbers
outside the system
•
To activate CFOS with your LCD
speakerphone,
Forward All
Forward Personal
Forward RNA All
Forward RNA Personal
CFOS
1. SELECT
2. SELECT
3. SELECT
4. SELECT
5. SELECT
6. SELECT
.
OPTIONS
.
Programming
NEXT.
EXIT
PREV
.
Call Forwarding
CFOS.
Selecting CFOS
.
NEXT
7. CHOOSE a type of CFOS by SELECTING
the top right-hand interactive button to scroll
through the list of call types.
CFOS Type
Line
ARS 18042458028
SELECT
SELECT
code for outside calls.
for prime line calls.
•
•
Line
for and dial access
Line Group
NEXT
EXIT
PREV
SELECT Prime/Last Line for the last line
•
•
•
used for prime calls.
SELECT
costly line group available to route a call.
for calls utilizing the least
ARS
Choose CFOS Type
SELECT ARS programmed number for se-
lecting a programmed button for ARS
calls.
8. Follow instructions on LCD display and then
SELECT OR do nothing and let previ-
Select Line
DONE
ously selected destination remain in effect.
Select Line Group
Select Prime / Last Line
ARS
9. SELECT
.
EXIT
ARS 18042458028
PREV
OFF
EXIT
Selecting Line
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Advanced Call Handling
GCA70-349
•
•
To deactivate CFOS, choose one of the
following:
Wednesday 19
CFOS Item
11:36am
CLEAR
1. SELECT
.
CLEAR
To join an active CFOS call from the
CFOS-enabled station,
VMAIL
OPTIONS
1. Note flashing HOLD light indicating
active CFOS call, and press TAP. Join
CFOS-forwarded party and CFOS
destination in a conference call.
Deactivate CFOS
* Comdial has taken reasonable steps in the design of all product features, including
CFOS , which protect against unauthorized or fraudulent access to, or use of, a system, or
which protect against unauthorized, fraudulent or unaccounted-for access to, or use of,
long distance lines. However, no system is entirely invulnerable or immune from unau-
thorized or fraudulent access or use, or unaccounted-for access or use, and therefore
Comdial disclaims any and all liability, and makes no warranty, express or implied, relat-
ing to unauthorized or fraudulent access or use, or unaccounted-for access or use.
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Advanced Call Handling
Call Parking
Parking a Call
You can place an intercom or outside call on hold in the system so that it can be
answered from any station, even though it may not have a line appearance for the
call. You accomplish this by placing the call in one of many park orbits, where
the call remains until it is answered.
•
To park a call in orbit,
1. While on the call, PRESS INTERCOM and DIAL *OR
2. PRESS TRNS/CONF if intercom call.
3. DIAL code for park orbit (910 to 999 for orbit
10–99).
4. Rememberthecode for later use or make itknown to those who need
to know it in order to retrieve the call.
•
•
To park a call using a programmed PARK button,
1. While on the call, PRESS the programmed PARK button (the
system places the call in a preselected park orbit and lights the
PARK light).
To retrieve a call that was placed on hold in the system
(parked),
1. PRESS INTERCOM.
2. DIAL #.
3. DIAL code for orbit ( 910 to 999 for orbit 10–99),
OR PRESS programmed PARK button.
Handling Park Recalls
When a parked call times out of the system, it returns to your telephone in the
form of a park recall (you hear four short tone bursts at 12-second intervals).
•
To answer a park recall,
1. SELECT
. The call will then connect to your station.
Answer
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Advanced Call Handling
GCA70-349
•
•
To place a park recall on hold at your station,
1. SELECT
.. After the call remains on
Hold
hold for a period of time, it rings back to your
telephone as a hold recall.
Wednesday 19 11:36am
Prk 14 RCL J Doe
To re-park a park recall and restart the
park timer,
1. ANSWER/RETRIEVE call.
HOLD
ANS
PARK
2. SELECT
(the system places the call
Park
back in its original park orbit where it remains
until it is answered or recalls again).
A Park Recall
Your
Station
Caller
If the Parked Call
Is Not Answered
Within a Set Time,
It Recalls To Your
Station
To Place Call
In a Parking Orbit...
...DIAL S and
Orbit Number
(910-999)
ABC
DEF
1
GHI
2
JKL
3
MNO
4
5
6
PRS
TUV
WXY
7
8
9
OPER
0
#
SHIFT
HOLD
Parking
Orbit
TAP
To Retrieve a
Parked Call From
Any Other Station...
ABC
DE
F
1
GHI
2
JKL
3
MNO
4
5
6
PRS
TUV
WXY
7
8
9
OPER
0
#
SHIFT
HOLD
T
A
P
...DIAL # and
Orbit Number
(910-999)
ABC
DE
F
1
GHI
2
L
3
MNO
JK
4
5
6
PRS
TUV
WXY
7
8
9
OPER
ABC
DEF
0
#
1
GHI
2
JKL
3
MNO
SH
IFT
HOLD
TAP
4
5
6
PRS
TUV
WXY
7
8
9
Other
Stations
OPER
0
#
SHIFT
HOLD
TAP
Parking Calls
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Advanced Call Handling
Call Transferring
Screened Call Transfers
You can answer a call at your LCD speakerphone and transfer it to another
telephone. If you first identify the caller to the party receiving the transfer (giving
that user the opportunity to prepare for the call), you have made a screened
transfer.
•
To screen and transfer a call to another telephone in the
system,
1. ANSWER call.
Wednesday 19
11:36am
2. PRESS TRNS/CONF button or SELECT
(call is automatically placed on
Group Listen
Record
Hold
Transfer
hold).
Transfer
Conference
3. DIAL extension number of telephone to
receive transfer, OR PRESS DSS/BLF button
for that extension.
J Doe Ext 1234
4. ANNOUNCE call when intercom party
answers.
5. PRESS SPEAKER to disconnect (if in
speakerphone mode), OR HANG UP.
The intercom party then has the call (if he or she answered the screened transfer
with the handset). If you announce the transfer over the speaker, the intercom
party’s telephone will ring with the transferred call after you hang up.
•
If the intercom party is busy, take one of the following steps
(if made available at your telephone by
installer programming):
Wednesday 19
11:36am
1. SELECT
to reconnect the call to
Reconnect
your station.
Reconnect
Message
2. SELECT
to leave a message-waiting
Message
indication at the called station.
Callback
Voicemail
3. SELECT Callback to camp-on at the called
station.
Calling Ext: 12R3E4CON
MSG
4. SELECT Voicemail to connect the caller to the
busy party’s Voicemail.
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Advanced Call Handling
GCA70-349
•
If the intercom party does not answer their telephone when
ringing, take one of the following steps:
1. SELECT RECONNECT to reconnect the call to your station.
2. SELECT
station.
to leave a message-waiting indication at the
MESSAGE
3. SELECT
station.
to leave a message-waiting indication at the
CALLBACK
Unscreened Call Transfers
You can answer a call at your LCD speakerphone and transfer it to another
telephone. If you transfer the call without first announcing it, you have made an
unscreened transfer.
•
To transfer an unscreened call to another system
telephone,
1. ANSWER call.
2. PRESS TRNS/CONF OR SELECT
cally placed on hold).
(call is automati-
Transfer
3. DIAL extension number of telephone to receive transfer, OR
PRESS DSS/BLF button for that extension.
4. PRESS SPEAKER to disconnect (if in speakerphone mode), OR
HANG UP. The transfer will ring at the called telephone.
NOTE:
Unscreened transfers ring at busy telephones and wait to be
answered.
•
If an unscreened transfer call is not
answered and recalls to your telephone,
Wednesday 19 11:36am
RCL L123 J Doe Ext 321
you can take one of the following steps:
1. PRESS HOLD OR SELECT
to place the
Hold
call on hold at your telephone.
2. SELECT
ANSWER to return to the call.
SEND
HOLD
ANS
3. SELECT
to retry the transfer.
SEND
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Advanced Call Handling
Other Call Transferring Options
Hot Transfer
A hot transfer is a type of screened transfer. This feature is useful for transferring
calls to people who need to work in a hands free mode. Once you announce the
call and the system completes the transfer, the person receiving the transfer can
simply begin speaking toward his or her speakerphone to answer the call.
•
To make a hot transfer to another telephone in the system,
1. ANSWER call.
2. PRESS TRNS/CONF OR SELECT
matically places the call on hold).
(the system auto-
Transfer
3. DIAL extension number of the telephone to receive the transfer
OR PRESS DSS/BLF button for that extension.
4. ANNOUNCE call.
5. PRESS TRNS/CONF or SELECT
.
Transfer
6. PRESS SPEAKER to disconnect (if in speakerphone mode) OR
HANG UP. The person receiving the transfer then has the call
Quick Transfer
When the installer programs the quick transfer method on your telephone, you
can deliver an automatic transfer of an incoming line call without pressing the
TRNS/CONF button.
•
To do a quick screened transfer,
1. ANSWER call.
2. DIAL intercom number for transfer location.
3. When party at transfer location answers, ANNOUNCE call.
4. HANG UP, SELECT
, OR PRESS SPEAKER button.
RELEASE
•
To do a quick unscreened transfer,
1. ANSWER call.
2. DIAL intercom number for transfer location.
3. HANG UP, SELECT
, OR PRESS SPEAKER button.
RELEASE
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Advanced Call Handling
GCA70-349
Call Transferring Summary
What are the sender’s
Transfer Option actions after answering
original call?
How is the transferred call
delivered to the receiver?
Best suited for
Normal intercom ringing
(two short bursts) and the
introduction of the call; if Normal transfers
1. Press TRNS/CONF
2. Dial extension
3. Announce call
4. Disconnect
answered in
that require
introduction.
Screened Transfer
speakerphone mode,
ringing will also follow
the transfer.
1. Press TRNS/CONF
Unscreened
Transfer
Expected transfers
that need no
introduction.
Normal intercom ringing
(two short bursts)
2. Dial extension
3. Disconnect
1. Press TRNS/CONF
2. Dial extension
3. Announce call
4. Press TRNS/CONF incoming call
5. Disconnect
Personnel who must
receive
speakerphone calls
in a hands-free
mode.
Transfer introduction
followed directly by the
Hot Transfer
Intercom ringing (two
short bursts) and the
introduction of the call; if operators who
Normal transfers
from attendants and
1. Dial extension
2. Announce call
3. Disconnect
Quick Transfer
(with intro)
answered in
handle a large
speakerphone mode,
ringing will also follow
the transfer.
number of incoming
calls which require
transfer.
Expected transfers
from attendants and
operators who
1. Dial extension
2. Disconnect
Normal intercom ringing
(two short bursts)
Quick Transfer
(without intro)
handle a large
number of incoming
calls which require
transfer.
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Nonverbal Messaging
Nonverbal Messaging
5
LCD Message Delivery
You can set system-supplied messages at your station to be received and
displayed by a calling LCD speakerphone.
•
To turn on a message from your
telephone,
Back at
Call
out to lunch
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
OPTIONS
Take a message
I will call back
Programming.
NEXT.
EXIT
PREV
NEXT
.
LCD MESSAGING
5. SELECT the message you would like to appear
in a calling party’s LCD by SELECTING the corresponding
interactive button. In addition to the five options shown below,
there are 25 more options available to be programmed.
SELECT and enter the time you will be back to
Back at
display “Back at xxxx” on the LCD display.
•
For example: dial #00 01 29 0405
for the time 01:45).
SELECT to and enter the extension number to call to
display “Call and the extension number” on the LCD dis-
•
Call
play.
For example: DIAL #0907081502
0000 for the number 978-2200.
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Nonverbal Messaging
GCA70-349
SELECT
LCD display.
to display “ out to lunch” on the
to display “Take a message”
to display “I will be back” on
•
•
•
out to lunch
SELECT
on the LCD display.
Take a message
SELECT
the LCD display.
I will be back
6. SELECT
.
EXIT
•
To turn off the message and your intercom light,
1. SELECT
.
CLEAR
Dialing Code Table
Character
Dialing Code
Character
Dialing Code
1
2
3
4
5
6
7
01
02
03
04
05
06
07
8
08
09
00
12
15
29
9
0
space
–
:
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Nonverbal Messaging
LCD MESSAGE LIST
(Write the attendant supplied messages here)
Dial Code
Message
01
Back at
(default message 1)
(default message 2)
(default message 3)
(default message 4)
(default message 5)
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Call
Ask them to hold
Take a message
I will call back
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Nonverbal Messaging
GCA70-349
Message Waiting Light and Messaging
If the system installer designates your LCD speakerphone to have message-wait
originate ability, you can turn on the message-waiting light of any other
telephone.
•
To turn on the message-waiting light (and a broken dial
tone, if installer programmed) at another station that is idle
or busy,
1. PRESS INTERCOM.
2. DIAL *3.
3. DIAL extension number OR PRESS DSS/BLF button of station to
be alerted. The message-waiting light of called station will flash.
•
•
You can also turn on the message-waiting light and broken
dial tone at another station when that station is busy,
1. HEAR the busy tone AND REMAIN on the
line.
Wednesday 19 11:36am
Calling J Smith
2. SELECT
.
MESSAGE
3. HANG UP.
To turn off the message waiting light at a
busy or idle station,
CALLBK
MSG
1. PRESS INTERCOM.
2. DIAL #3.
3. DIAL extension number OR PRESS DSS/BLF
button of station that was alerted. The message-waiting light of
called station will turn off.
•
To turn off the message-waiting light during
message-delivering conversation,
1. PRESS INTERCOM once if off-hook, twice if on-hook.
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Nonverbal Messaging
•
To receive a message at an alerted
station,
Wednesday 19 11:36am
Call J Doe
1. OBSERVE flashing message waiting light and
the LCD message indicating who called for
you.
2. SELECT
CALL
automatically.
to dial the messaging station
CALL
CLEAR
3. SELECT
your station.
to clear the message from
CLEAR
Response Message Delivery
Receiving a Message
By programming one or more RESPONSE MESSAGE buttons on your LCD
speakerphone, you can respond with a variety of messages to many calling
situations. A scrolling RESPONSE MESSAGE button allows the sender to select
from several different messages which have been programmed by the system
attendant. A fixed RESPONSE MESSAGE button sends the same message you
programming a dedicated RESPONSE MESSAGE button.
•
•
To send an LCD message when you call and receive busy
signal or no answer,
1. While still on the call, PRESS the appropriate RESPONSE
MESSAGE button to send a preselected message to the other
telephone,
2. If a scrolling Response Messaging was programmed, continue to
PRESS RESPONSE MESSAGE button AND DIAL # when
your display shows the message you wish to send.
To send an LCD message to a caller who has initiated a
SOHVA or intercom call from another LCD telephone,
1. HEAR the SOHVA tone or voice announcement in your handset
or headset.
2. PRESS the appropriate fixed RESPONSE MESSAGE button to
send a preselected message to the calling telephone,
3. If a scrolling Response Messaging was programmed, continue to
PRESS RESPONSE MESSAGE button AND DIAL # when
your display shows the message you wish to send.
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Nonverbal Messaging
GCA70-349
Notes
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Programming
Programming
6
DSS Numbers
Storing another station extension number at a DSS/BLF programmable location
allows you to monitor that station, dial with the press of one button, or pick up or
hold calls at that station quickly and conveniently.
•
To store an intercom number as a DSS number,
NOTE:
Storing DSS numbers at button locations will overwrite any previously
stored numbers.
1. SELECT
.
OPTIONS
2. SELECT
3. SELECT
4. SELECT
.
Programming
until the DSS option appears.
Select a DSS Location
Show empty locations
Show all DSS locations
NEXT
.
DSS/BLF
DSS level
1
5. PRESS programmable button to choose
DSS/BLF button location.
EXIT
PARK
PREV
HOLD
6. DIAL extension number.
7. REPEAT the previous steps, OR SELECT
.
EXIT
Designating an Extension
8. PRESS SPEAKER to end.
CAUTION
Do not attempt to program interactive buttons; doing so can cause the sys-
tem to make features unavailable. If you inadvertently program interactive
buttons, you can retrieve their functions in the following manner:
1. PRESS INTERCOM **1
2. PRESS the interactive button to be reprogrammed
3. DIAL 91, 92, or 93 (for buttons from left to right).
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Programming
GCA70-349
Speed Dial Numbers
Speed dialing is a feature that lets you store and dial frequently called numbers
using one or two buttons. You can store numbers for speed dialing at any
programmable button that is not now assigned as a line button or other feature by
the system administrator or installer or at the keypad numbers.
NOTE: The Federal Communications Commission (FCC) requires that
when programming emergency numbers and/or making test calls to emer-
gency numbers:
1. Remain on the line and briefly explain to the dispatcher the reason for the
call.
2. Perform such activities in the off-peak hours, such as early morning or
late evening.
•
To store an outside number as a speed
dial number, follow the display prompts
and proceed as follows:
Select Location
Show Empty Locations
Show All Locations
1. SELECT
.
OPTIONS
2. SELECT
.
Programming
Autodial Level
3. SELECT
appears.
until
option
Speeddial
NEXT
EXIT
PARK
HPORLEDV
4. SELECT
programming.
to choose speed dial
Speeddial
Choosing a Button
5. PRESS programmable button OR dial pad
button (0–9) to choose storage location
(remember, to access second level storage at a
programmable button, press SHIFT first).
R
Speed Dialing Options
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Programming
6. SELECT
EDIT.
7. Make your speed dial route selection choice
from the list on the LCD by pressing the appro-
priate button.
Select Line
Select Line Group
Select Prime/Last Line
Select Intercom
ARS
PRESS line button to select outside line,
•
DIAL 00 to select prime line or last line
•
•
•
used.
EXIT
PREV
DIAL 01 to 16 to select line
group.
PRESS INTERCOM button or dial 8 to se-
Selecting Line or Intercom
lect intercom.
NOTE:
You may need a pause between numbers to compensate for differ-
ences in response time between your system and the host system (ask your
attendant about this). To store a pause, press HOLD, then continue dialing. If
your system is behind a host system that needs a hookflash to access a
feature, press TAP to store a hookflash, then continue dialing.
8. DIAL number (up to 16 digits long, include *
and # if needed).
0123456789*#
9. SELECT
to store the number.
DONE
Pause (p)
Flash (f)
10. REPEAT previous steps until all numbers are
.
stored, OR SELECT
EXIT
11. PRESS SPEAKER to end.
ENTER
ERASE
DONE
Dialing a Speed Number
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Programming
GCA70-349
Feature Access Codes
In addition to the system features which may be programmed using the
interactive buttons, several other features may be programmed by using their
access codes. The feature codes are programmed like speed dial numbers and
can occupy the same programmable buttons on your telephone. Access codes are
•
To store a system feature access code,
1. SELECT
2. SELECT
3. SELECT
OPTIONS
Select Feature Location
Show Empty Locations
.
Programming
until
NEXT
Feature Button
Show All Locations
Feature Level
option appears.
1
4. SELECT
Feature Button.
EXIT
PARK
HPORLEDV
5. SELECT the programmable button at which
you wish to store the feature (remember, if
there is anything else programmed at this
button, the new programming will overwrite
it). For help in selecting a button, SELECT
to display unused
SHOW EMPTY LOCATIONS
feature buttons (green lights). To display all
feature buttons (used and unused) (red lights),
SELECT
.
SHOW ALL LOCATIONS
6. The speakerphone will now display a list of
features which you can scroll through by
SELECTING
Account Code
.
NEXT
Auto Redial
Call Forward Entry
Call Forward Personal
7. SELECT the feature you want to assign to
the programmable button.
EXIT
PREV
NEXT
8. REPEAT previous steps until all numbers are
stored.
9. SELECT
.
EXIT
10.PRESS SPEAKER to end.
•
To clear a feature button assignment,
1. REPEAT the above procedure, but SELECT
have selected the feature button.
once you
EXIT
As you program numbers, fill in the identification strips on your telephone as
well as these tables.
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Programming
Speed Dial Numbers, Features or DSS/BLF Locations
(Programmable Buttons)
1
2
13
14
15
16
17
18
19
20
21
22
23
24
3
4
5
6
7
8
9
10
11
12
Personal Speed Dial Numbers
(Keypad Buttons)
1
2
3
4
5
6
7
8
9
0
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Programming
GCA70-349
LCD Feature Buttons
You can create feature access buttons to make operation easier. To do this, use the
interactive buttons to select the feature you want to store, and then store it on a
programmable button (see the instructions on page 60).
Account Code (
for call record purposes.
)—allows you to enter an account code
•
•
•
Account Code
Auto Redial (
number.
)—allows you to redial the last dialed
Auto Redial
Authorization Entry Code (
Authorization Entry
mobility to use your class of service features, prime line assignments, and
exception numbers on any telephone in the system.
)—allows you the
Auxiliary Pager (
auxiliary jack.
)—selects external pager operation through the
•
•
•
•
APAGE
Auxiliary Recorder (
the auxiliary jack.
)—selects tape recorder operation through
ARECD
Auxiliary Ringer (
the auxiliary jack.
)—selects auxiliary ringer operation through
ARING
Background Music ( )—allows you to enable or disable back-
ground music; also allows you to choose from two preprogrammed music
MUSIC
sources.
Call Forward All (
Call Forward All
your calls to another telephone.
)—allows you to forward all of
•
•
•
•
Call Forward Outside System (CFOS)— allows you to forward
incoming or transferred calls to telephone numbers outside the system.
Call Forward Personal (
forward all of your prime line calls to another telephone.
)—allows you to
Call Forward Personal
Call Forward Ring No Answer All (
you to forward all calls that ring at your station but receive no answer after
a preprogrammed number of rings.
)—allows
Call Forward RNA All
Call Forward Ring No Answer Personal (
Call Forward RNA
—allows you to forward all prime line calls that ring at your
•
•
•
•
Personal)
station but receive no answer after a preprogrammed number of rings.
Camp-On With Automatic Call Back (
)—allows you to camp
CAMP
on to a station. The system calls you back as soon as the called station
becomes idle or occupied.
Camp-On (Call Waiting)(
)—when calling a busy station, this
CAMP
feature allows you to send a call waiting tone to the station and to wait
on-line for a reply.
Clear Feature (
)—clears a currently active or engaged feature.
CLEAR
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Programming
Do Not Disturb ( )—prevents other telephones from ringing your
•
•
•
DND
telephone.
Executive Override (
)—allows overriding a call
Executive Override
or a Do Not Disturb condition at another telephone.
Group Listen (
)—allows others to hear a conversation
Group Listen
over the telephone speaker while you use the handset or headset; the
distant party can hear only the conversation transmitted through the
handset or headset microphone.
Headset (
Meet Me (
)—allows you to use the Headset.
•
•
Headset
)—provides the capability for you to page with the
Meet-Me
instruction to meet you on line.
Message Wait (
a message waiting.
)—allows you to be notified that there is
•
Message Wait
Page Zone (
Park Orbit (
Park Orbit
)—provides one-button access to paging.
•
•
•
Page Zone
)—parks calls in preselected park orbit.
Pick-Up Direct (
elsewhere in your system.
)—allows you to pick up a call ringing
Pickup Direct
Pick-Up Group (
in your group.
)—allows you to pick up a call ringing
•
•
•
Pickup Group
Privacy Release (
share a line appearance for current call to join.
)—allows other telephones which
Privacy Release
Response Messaging ( )—allows you to send
Response Messaging
an LCD message to a caller who has initiated a SOHVA or intercom call
from another LCD telephone.
Saved Number Redial (
number saved
)—redials the last
•
•
•
Saved Number Redial
Service Observe ( )—allows you to monitor a con-
Service Observe
versation or activity at another telephone in an undetected manner.
Tracker Paging System (Tracker Access)—allows you to enter
tracker pager numbers, pickup a tracker page, and either enable and/or
disable a pager number.
Voice-Announce Block (
announcements.
)—blocks voice
•
•
Voice Announce Block
Volume Save (
saved.
)—allows the preset volume level to be
Volume Save
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Programming
GCA70-349
Programming of the feature access buttons may require several selections
involving many LCD screens. If an abbreviation used is not familiar to you,
consult Appendix B, Display Abbreviations on page 93.
•
To create a feature access button,
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
OPTIONS
Programming
until the
.
option appears.
Feature Button
NEXT
.
Feature Button
5. SELECT the Feature Level interactive button
to toggle between 1 and 2.
6. SELECT one of the three options.
Select Feature Location
Show Empty Locations
•
•
•
- green lights
Show Empty Locations
Show All Locations
Feature Level
- red lights
1
Show All Locations
Feature Level
EXIT
PARK
HPORLEDV
7. SELECT the button you want to assign as a
feature button.
8. SELECT the feature you want to assign to by
SELECTING the corresponding interactive
Selecting a Feature
button. (SELECT
to scroll through the
NEXT
list of available feature.
9. REPEAT steps 1 through 7 for other features.
10.SELECT to end programming.
EXIT
•
To clear a feature button assignment,
1. REPEAT the above procedure, but SELECT
selecting storage location button.
before
CLEAR
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Programming
Reminder Alert
You can set up to two reminder alerts to sound at your LCD so that you will
remember important regular events or occasional events.
•
To set a reminder alert at your telephone,
Wednesday 19 11:36am
1. SELECT
2. SELECT
3. SELECT
.
OPTIONS
Programming.
until the
Reminder Alert 1
Reminder Alert 2
OFF
OFF
NEXT
Reminder Alert
option appears.
PREV
EXIT
4. SELECT
.
Reminder Alert
5. SELECT
OR
Reminder
to select available alert designation; if
Reminder Alert 1
Alert
2
Setting an Alert
you have already programmed an alert for 1,
select 2 to set a second alert condition.
6. DIAL reminder time using the numbers on the
dial pad (remember to add a zero [0] before
single digit times: 01 for one o’clock, 02 for 2
o’clock, etc.)
Wednesday 19 11:36am
Reminder Alert 1
ON
AM
Time:
04:00
7. Toggle interactive button between
or
PM.
AM
8. SELECT
select
ON.
t interactive button to
Reminder Aler
PREV
EXIT
9. SELECT
.
EXIT
When an alert sounds at the set time, you hear four short
tone bursts, which will continue until acted upon. If you
are not at your station to hear the alert when it sounds,
your telephone’s ring tone changes to the alert tone for
every incoming call until you respond to the alert.
Setting the Alert Time
Wednesday 19 11:36am
Wednesday 19
11:36am
CLEAR
Alert 1 4:00 AM
•
To respond to an alert after it sounds,
choose one of the following:
1. SELECT
to turn off the alert.
CLEAR
VMAIL
OPTIONS
2. SELECT
to reset the alert for the same
SET
time the following day.
Respond to an Alert
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Programming
GCA70-349
Response Message Button
You may program a RESPONSE MESSAGE button, which allows you to send
an LCD message to a caller who has initiated a SOHVA or intercom call from
another LCD speakerphone, or to send an LCD message to another LCD
speakerphone that you call and receive a busy signal or no answer.
•
To store a fixed RESPONSE MESSAGE button (delivers the
same message each time it is pressed),
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
OPTIONS
Programming
until the
.
option appears.
Feature Button
NEXT
.
Feature Button
5. SELECT the programmable button you wish to use as a response
message button.
6. SELECT
until the
option appears.
Response Message
NEXT
7. SELECT
.
Response Message
8. SELECT from the list of displayed messages. SELECT
to
NEXT
scroll through the list of messages. If you use the Back at or Call
options add to them as follows:
For Back at message, dial the code for the time numbers
and colon from dialing codes table.
•
For example, dial #0001290405
for time 01:45.
For the Call message, dial the code for telephone number
where you can be reached.
•
For example, dial
#090708150202
0000 for number 978-2200).
9. REPEAT steps 5 through 8 for other features, OR SELECT
to end programming.
EXIT
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Other Advanced Features
Other Advanced Features
7
Background Music
If the telephone system supplies background music, you can turn it on at your
LCD speakerphone while on-hook and idle. The system automatically turns
background music off during calls and voice announcements.
•
To turn the music on,
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
OPTIONS
.
Programming
Background Music
1
.
Voice Announce Block
Do Not Disturb
OFF
OFF
Background Music
Background Music
interactive
Contrast Level
6
button and toggle between or .
1
2
CLR
EXIT
SET
5. SELECT
.
EXIT
6. ADJUST music volume with the volume
buttons.
•
To turn the music off,
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
OPTIONS
.
Programming
.
Background Music
Background Music
interactive button and SELECT
.
OFF
5. SELECT
.
EXIT
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Other Advanced Features
GCA70-349
Line Groups
Some systems have telephone lines arranged into line groups which may be
accessed for outside calling instead of selecting an individual line button.
•
If your system has line groups, access them as follows:
1. PRESS INTERCOM.
2. DIAL desired line group access code,
Line Group Access Codes
Line Group
1
Default Code
Active Code*
9
2 through 11
12 through 16
80 through 89
60 through 64
* If your system attendant has reassigned your line group access codes, write them here for future
reference.
3. LISTEN for outside dial tone.
4. DIAL desired number.
5. LIFT handset to talk.
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Do Not Disturb Condition
This feature keeps calls from ringing at your LCD speakerphone and makes your
station appear to be busy to intercom calls. As a reminder, a station that is set in
Do Not Disturb mode will display this information on the LCD.
•
To enable DND, proceed as follows:
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
OPTIONS
Background Music
1
Voice Announce Block
Do Not Disturb
OFF
ON
Programming.
Do Not Disturb
Do Not Disturb
.
Contrast Level
6
interact button to
PREV
NEXT
EXIT
toggle between
and
.
OFF
ON
5. SELECT
.
EXIT
•
•
To disable the DND condition,
1. REPEAT the above procedure, BUT SELECT
at step 4.
ON
instead of
OFF
To set a Do Not Disturb condition at your telephone when a
call rings at your station,
1. Hear ringing and notice incoming call infor-
mation in display.
2. SELECT
3. SELECT
4. SELECT
5. SELECT
.
OPTIONS
Background Music
1
Programming.
Do Not Disturb
Do Not Disturb
Voice Announce Block
Do Not Disturb
OFF
ON
.
Contrast Level
6
interact button.
PREV
NEXT
EXIT
Ringing will stop, caller will hear the do not
disturb tone, and your telephone will remain in
DND until you disable the feature (described
above).
6. SELECT
.
EXIT
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Other Advanced Features
GCA70-349
Automatic Redial
If your station has the multiple automatic redial feature enabled, you can place up
to ten numbers in your telephone’s redial queue.
NOTE:
must be programmed by your system installer or attendant. Individual users
DO NOT have access to programming of this feature.
The AUTOMATIC REDIAL button described in the following steps
•
To use the automatic redial feature to redial a busy or
unanswered number,
1. While on the call, SELECT
OR
Auto Redial
PRESS the AUTOMATIC REDIAL button
programmed by your installer.
Wednesday 19 11:36am
L123
2. The system repeatedly dials the number until
you cancel the feature or the system has dialed
the number a preprogrammed number of times
(determined by your system installer).
3. The AUTOMATIC REDIAL light flashes
between redials and turns on steady during
redialing.
CONF
ARDL
4. IF your installer has enabled answer supervi-
sion on your line, the system automatically
cancels automatic redialing and turns the
AUTOMATIC REDIAL light off.
Initiating Auto Redial
5. IF answer supervision is NOT enabled, SELECT
OR the programmed AUTOMATIC REDIAL button while on
Auto Redial
the call to cancel automatic redialing,
6. IF your system installer has enabled the redial multiple numbers
feature, you can have up to ten numbers in your redial queue. To
add numbers to your redial queue, REPEAT step 1 in the above
procedure.
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Other Advanced Features
•
•
To scroll through numbers in your redial queue if your
telephone is currently idle,
1. SELECT OR the programmed AUTOMATIC
Auto Redial
REDIAL button. The display shows the last number dialed.
2. Choose one of the following:
SELECT
queue.
to remove the number from the redial
•
REMOVE
SELECT
SELECT
to scroll to the next number in the queue.
to exit from the redial queue.
•
•
NEXT
EXIT
To interrupt the redialing procedure so that you can scroll
through numbers in your redial queue,
1. While your telephone is in the process of dialing a number,
SELECT
or the programmed AUTOMATIC
Auto Redial
REDIAL button twice. This treats the number as answered,
cancels automatic redialing for that number, and puts the number
back in the automatic redial queue. The display shows the last
number dialed.
2. CHOOSE from one of the following:
SELECT
queue.
to remove the number from the redial
•
REMOVE
SELECT
SELECT
to scroll to the next number in the queue.
to exit from the redial queue.
•
•
NEXT
EXIT
•
To cancel the automatic redial feature, choose one of the
following:
1. PERFORM any user activity at the station (go on-hook, select
the speaker button, etc.),
2. DIAL #72 to delete all numbers from the redial queue,
3. SELECT
or the programmed AUTOMATIC
Auto Redial
REDIAL button while the number you wish to remove from the
redial queue is ringing.
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Other Advanced Features
GCA70-349
Tracker Paging System
When installed with your system, the Tracker Paging System option allows you
to send call back and parked call messages to Tracker pagers assigned to station
extension numbers. Along with the parked call message, the system parks the
call in orbit for retrieval by the paged party. The type of message that the system
delivers (either alphanumeric or numeric-only) is dependent upon the Tracker
pager model in use at the station.
When outside callers call into a system that has both a Tracker Paging option and
a voice mail option installed, the system gives these callers the option of either
leaving a message or tracking the person that they are calling.
•
To track a called party after receiving a
ring—no answer,
1. MAKE an intercom call to someone AND
Wednesday 19 11:36am
RECEIVE no answer.
Callback
Message
Track
2. SELECT
.
TRACK
3. HEAR confirmation beep (Tracker page
accepted) OR HEAR busy tone (Tracker
page not accepted).
Calling J Smith
4. PRESS SPEAKER to end.
Initiating a Tracker Page
•
To track a called party without first
calling them,
1. PRESS INTERCOM AND DIAL *8.
2. DIAL extension number OR SELECT the
interac-
LIST NAMES
tive button. The LCD display shows several letters beside each
interactive button. SELECT the interactive button next to the
letter of the person’s name whom you wish to call. The LCD
display shows the first existing name to match to the letters you
selected or shows a No Name Match message if the system
cannot find a match.
NOTE: All the names starting with the letters you selected will appear, but
they will not be in alphabetical order.
3. SELECT
to display the subsequent names in the index until
NEXT
you reach the name you need.
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Other Advanced Features
4. HEAR confirmation beep (Tracker page accepted) OR HEAR
busy tone (Tracker page not accepted).
5. PRESS SPEAKER to end.
•
To use Tracker to transfer a call to a park orbit for retrieval
and transmit the call’s park orbit code and caller ID
information (if available),
1. ANSWER call AND SELECT
.
Transfer
2. DIAL extension number.
3. If the called station does not answer or is busy, SELECT
.
TRACK
4. HEAR confirmation beep (Tracker page accepted) OR HEAR
busy tone (Tracker page not accepted).
5. PRESS SPEAKER button to end.
NOTE:
grammed time-out. You can either place the call into another Tracker page
orbit or retrieve the call.
Tracker parked calls will recall to your station after a prepro-
•
To retrieve a call that you parked using the Tracker option,
1. PRESS HOLD button to scroll your held calls, (display shows
and extension number of each parked call).
PAGE
2. PRESS TAP to retrieve the displayed parked call.
•
•
If you receive a parked call message on your Tracker pager,
1. GO to any system station.
2. PRESS INTERCOM.
3. DIAL Tracker pager orbit code ( #800 to #899 ).
4. RETRIEVE call.
To enable or disable a Tracker pager at your station,
1. PRESS INTERCOM.
2. DIAL #07 to enable, OR DIAL #06 to disable.
3. PRESS SPEAKER to end.
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Other Advanced Features
GCA70-349
Auxiliary Jack
Your Impact SCS LCD speakerphone may be equipped with an auxiliary jack
that provides an interface for a headset, a tape recorder, an external ringer or an
external pager. If your LCD speakerphone is so equipped, you must program one
of it’s programmable buttons to serve as an enable/disable button for each
auxiliary device you plan to connect. The system will activate only the device
that it identifies in the display, and will activate only one device at any time.
The following modes are programmable with the auxiliary jack:
The headset mode allows you to operate your telephone with a headset
instead of as a speakerphone or with the handset.
•
NOTE:
The recorder, external ringer, or pager requires external power.
The recorder mode allows you to send your voice and that of the distant
party to a tape recorder.
•
•
•
The ringer mode allows an external speaker to sound the ringing of your
telephone.
The pager mode allows an external paging device to sound all voice
announcements (all-call, zone paging, voice announced intercom calls)
sent to your telephone.
Auxiliary Jack Location
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•
Program the enable/disable buttons (at any blank
programmable button location) as follows:
1. SELECT
2. SELECT
3. SELECT
4. SELECT
.
OPTIONS
Programming
until the
.
option appears.
Feature Button
NEXT
.
Feature Button
5. PRESS blank programmable button location to serve as
enable/disable button for the feature you’ve
selected.
6. SELECT
appears.
until desired auxiliary feature
NEXT
Executive Override
Group Listen
to choose pager
•
APAGE
Headset
Meet Me
to choose recorder
to choose external ringer
to choose headset
•
•
•
ARECD
Message Wait
ARING
EXIT
PREV
NEXT
Headset
7. RETURN to previous steps to add another
device, OR SELECT SPEAKER to quit.
Programming Button
•
•
To enable an auxiliary mode,
1. SELECT enable/disable button to enable mode. Light associated
with button turns on and display denotes feature.
To disable an auxiliary mode,
1. SELECT enable/disable button. Light associated with button will
turn off and display no longer denotes the feature.
CAUTION
With the exception of a headset microphone, do not connect the audio out-
put of any external device to the auxiliary jack. Also, do not connect the tip
and ring leads of a telephone line to the auxiliary jack. Do not connect any
devices to the auxiliary jack other than those mentioned above.
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Other Advanced Features
GCA70-349
Account Codes
If the installer has arranged your system for account code entry, your display may
prompt you to enter an account code after answering a call.
•
To enter account code on an incoming call,
1. IF available, PRESS programmed
ACCOUNT CODE button (the call in
progress is not interrupted).
2. IF not available, PRESS INTERCOM AND
DIAL *04 (call is automatically placed
on hold).
Account Code
Auto Redial
Call Forward Entry
Call Forward Personal
3. DIAL account code. Your telephone automati-
cally returns to the call after you’ve dialed the
complete account code.
EXIT
PREV
NEXT
If the installer has arranged your system for account code
entry, your display may prompt you to enter an account
code before dialing. Depending upon how the installer
has programmed your system, these account codes may
be “forced”(mandatory) for dialing outside numbers
Account Code Entry
•
To enter account code on an outgoing call,
1. DIAL 9 OR other line button (the display will prompt for
if programmed to do so).
Account Code
2. PRESS INTERCOM (call is automatically placed on hold).
3. DIAL *04 AND account code, OR PRESS programmed
ACCOUNT CODE button.
4. LISTEN for dial tone AND DIAL number you are calling.
NOTE:
ACCOUNT CODE button.
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Dial By Name
The Dial By Name feature provides an index of names for you to search through.
When you select a name in the index, the system will automatically dial that
person’s extension number.
•
To use Dial By Name,
Internal Dial by Name
External Dial by Name
Programming
1. SELECT
menu.
to enter the dial by name
OPTIONS
2. SELECT
interactive
Internal Dial by Name
button for intercom calling, OR SELECT
for speed dial calling.
External Dial by Name
Call Log
EXIT
EXT
NEXT
3. SELECT to view all entries OR
ALL
SELECT interactive button corresponding to
the letters in the name you want to locate (for
example, dial for Comdial). There is no
Selecting Dial By Name
ABC
limit to the number of digits you can dial.
4. The display shows the first existing name
match to the dialed digits or shows a
NO
message if the system can not find a
QZ
MNO
MATCH
match.
ABC
DEF
GHI
JKL
PRS
TUV
WXY
5. SELECT
to display the subsequent
NEXT
OTHER
names in the index until you reach the name
you need.
ALL
EXT
EXIT
6. SELECT interactive button corresponding to
the name you want to call.
Entering Search
Alphanumeric Keypad
1
2
3
QZ
ABC
DEF
4
5
6
GHI
JKL
MNO
7
8
9
PRS
TUV
WXY
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Other Advanced Features
GCA70-349
Volume Control
Setting Current Volume Level
The volume control on your telephone is a multipurpose control you can use to
set the volume (loudness) of the ringer, the speaker, the handset, the headset,
background music, and the group listening mode.
•
There are four ringer loudness levels
(plus an off position). Set these levels
as follows:
1. While your telephone is on-hook and idle,
PRESS the VOLUME UP OR VOLUME
DOWN button once for each change in
loudness you desire. The ringer sounds
once for each change as an example of
the current setting.
Impact SCS 8412S and 8412F
Volume Buttons
NOTE:
If you set the ringer to the
position, your telephone will sound a
OFF
short ring burst once for each call you receive at your station while the
ringer is off.
•
There are eight speaker loudness levels. Set these levels
for the current call as follows:
1. While on a call and in speakerphone mode, PRESS the VOLUME
UP OR VOLUME DOWN button once for each change in loudness
that you desire.
•
There are at least eight handset loudness levels that you
can set for the current call as follows:
1. While on a call and in handset mode, PRESS the VOLUME UP OR
VOLUME DOWN button once for each change in loudness that you
desire.
NOTE:
to the programmed (default) setting. For instructions in setting your
speakerphone’s default volume, see the next section of this chapter.
When the call ends, the system resets the loudness of all future calls
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•
•
There are eight headset loudness levels that you can set for
the current call as follows:
1. While on a call and in headset mode,
PRESS the VOLUME UP OR VOLUME
DOWN button once for each change in
loudness that you desire.
There are eight group listening
loudness levels. Set the level for the
current call as follows:
1. While on a call and in the group listening
mode, PRESS VOLUME UP OR VOLUME
DOWN button once for each change in
loudness you desire.
Impact SCS 8412S and 8412F
Volume Buttons
•
There are eight background music
loudness levels. To set the level,
1. While background music is on at your station, PRESS VOLUME
UP OR VOLUME DOWN button once for each change in loudness
you desire. This level remains set for background music until you
change it again, even if you turn off the feature and then reacti-
vate it.
Muting Your Speakerphone
By using the MUTE button, you can block transmission of your voice to the
distant party. You can do this whether you are using the handset or the speaker.
•
•
To mute your station,
1. PRESS MUTE (mute function and light turn on). You can still
hear the distant party, but he or she cannot hear you.
To speak to the distant party,
1. PRESS MUTE again (mute function and light turn off).
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Other Advanced Features
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Programmed Button Display
Button Functions Display (Button Query)
You can cause the display to identify the function of each button on your
telephone.
•
To button query your telephone,
1. SELECT
2. SELECT
3. SELECT
.
OPTIONS
.
Speeddial
Programming
DSS
until the
NEXT
Button Query
Feature Button
Button Query
option appears.
4. SELECT
.
Button Query
PREV
EXIT
EXIT
5. PRESS the button in question.
6. READ the displayed information (display will
hold for few seconds before the telephone
returns to idle).
Button Query
Status Of Busy Lines and Stations (Busy DSS/BLF Button
Inquiry)
You can use this feature to identify the station that is busy on a line or the line on
which a station is busy.
•
•
To identify the station that occupies a busy line,
1. PRESS DSS/BLF button for busy line.
2. READ your display for intercom number of station that is busy
on line.
To identify the line that a busy station occupies,
1. PRESS DSS/BLF button for busy station.
2. READ your display for the busy station’s line number.
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Other Advanced Features
Automatic Set Relocation
If your installer has equipped your system with automatic set relocation, when
you move your telephone to a new location, the system gives you a choice
(through a display prompt) as to whether you want to keep your previous
programming or use the programming in the new location.
•
To maintain the extension number and programming
features from the old location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND PRESS HOLD while
the light is still flashing (your telephone immediately assumed the
features from the previous location).
NOTE:
system automatically defaults to the programming from the previous
location.
If you do not select a button after installing the telephone, the
•
To assume the extension number and programming
features from the new location,
1. CONNECT the telephone line cord to the new jack.
2. OBSERVE the flashing HOLD light AND DIAL # while the
light is still flashing (your telephone immediately assumes the
features from the new location).
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Other Advanced Features
GCA70-349
Paging
Your system provides an all-call or a zone page feature that you access by dialing
special codes. This arrangement sounds your voice announcement through the
telephone speakers or through an external paging unit.
•
To send a paging announcement,
1. LIFT handset.
2. PRESS INTERCOM.
3. DIAL 70 through 77 for zones 1–8.
NOTE:
mode.
Zone 1 (code 70) provides an all-call function in the default
4. MAKE announcement.
5. REMAIN on line if awaiting a reply (known as a Meet-Me page),
OR HANG UP handset.
At times other telephone users may page you with instructions to meet them on
line. This is known as a Meet-Me page. You can go to the nearest telephone, dial
a code, and be in contact with the paging party.
•
To reply to a Meet-Me page,
1. LIFT handset of nearest telephone.
2. PRESS INTERCOM.
3. DIAL 78.
4. MEET paging party on line.
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Other Advanced Features
Viewing The Call Log
The Call Log feature allows you to view the last 10 outgoing calls made from
your station. If you have caller ID, the LCD will also display incoming calls.
Incoming calls are designated with an I next to the number and outgoing calls
are designated with an O.
•
To view the call log,
1. SELECT
OPTIONS.
2. SELECT
Call Log.
Internal Dial by Name
External Dial by Name
Programming
The LCD displays the last 10 phone numbers
you dialed (or the numbers that called you, if
you have caller ID). Incoming calls are desig-
nated with an I to the left of the number and
outgoing calls are designated with an O.
Call Log
EXIT
EXT
NEXT
3. To scroll through the lists of numbers, press
the
or
buttons.
PREV
NEXT
Viewing the Call Log
4. To display the time of a call, press the corre-
sponding button to the right of the LCD.
5. Press when you are done.
EXIT
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Other Advanced Features
GCA70-349
IMIST Module
Impact SCS 8412F-** and 8412S-** speakerphones equipped with the optional
IMIST module can support an IST device (modem, FAX machine,
industry-standard telephone, etc.) in addition to the LCD speakerphone.
Depending on system programming, the IST device may be used to make
outgoing calls and receive incoming calls. The functionality of the IMIST
module depends on the type of system you are using:
The IMIST module functions on a DXP system with the appropriate
digital station board, but the IMIST module will not have its own exten-
sion number and will not function simultaneously with the speakerphone.
•
On a DXP Plus system, the IMIST module functions simultaneously with
the speakerphone and has its own extension number if your system has
the appropriate digital station board and memory board. If your system
does not have the optional enhanced memory board, the IMIST module
will function like the one on the DXP system described above. Check
with your system installer for complete details.
•
On a FXS or FXT system, the speakerphone and IMIST module can func-
tion simultaneously and the IMIST module has its own extension number.
•
NOTE:
The IMIST module does not provide voltage to light a message
waiting light. Message waiting lights on devices plugged into the IMIST
module will not function.
IMIST Module
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Other Advanced Features
DSS/BLF Console Operation
The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and
status lights that extend the memory button capability of an adjacent companion
telephone. The buttons can be programmed for automatic dialing (speed dial) or
direct station selection (DSS) with busy lamp field (BLF) using the instructions
provided previously in this guide.
When the installer assigns a DSS/BLF console to a station port, the system
recognizes it as such and automatically clears (blanks) the console buttons so that
you can store numbers at the buttons as you need them.
IB64X DSS/BLF Console
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Other Advanced Features
GCA70-349
Accessing The DSS/BLF Console Button Levels
The IB24X and IB48X DSS/BLF consoles have four levels of buttons,
quadrupling the consoles’ button capacity. The four buttons at the bottom of each
console allow you to select which button level is currently active. To change
button levels, press one of the buttons at the bottom of the console. The leftmost
button activates level 1, the next button activates level 2, etc. A light beside the
appropriate button lights to indicate which level is currently active.
IB24X DSS/BLF Console
IB48X DSS/BLF Console
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Feature Access Codes
Feature Access Codes
A
This chart provides you with a quick reference guide of the feature dialing codes.
If you wish, you can detach these pages and keep them near your telephone to
describes a method to program these codes on your telephone at unused
programmable buttons.
Feature
Enable Code
Disable Code
INTERCOM + *04 +
account code
Account Code
All Call
INTERCOM + 70
Attendant Calling
INTERCOM + 0
INTERCOM + #08 +
authorization code
Authorization Code
Automatic Callback and
Call Waiting
INTERCOM + *6
INTERCOM + #6
INTERCOM +
Background Music
Call Divert Station
Call Forward, Personal
INTERCOM + #1
11 or 12
INTERCOM + *55 +
extension number
INTERCOM + *51 +
extension number
INTERCOM + #5
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Feature Access Codes
GCA70-349
Feature
Enable Code
Disable Code
Call Forward, Ring-No
Answer, All Calls
INTERCOM + *54 +
extension number
INTERCOM + #5
INTERCOM + #5
INTERCOM + #5
Call Forward, Ring-No
Answer, Personal Calls
INTERCOM + *53 +
extension number
INTERCOM + *52 +
extension number
Call Forward, All Calls
Call Park, Orbit 910-990
INTERCOM + * +
910 to 999
INTERCOM + # +
Call Park, Pickup
910 to 999
INTERCOM + *4 +
extension number
Call Pickup, Directed
Call Pickup, Group
INTERCOM + #4
Clear Major Alarm Ring
DISA Access
INTERCOM + #09
Installer Assigned
INTERCOM + #01
(repeat)
Do Not Disturb
INTERCOM + #01
extension number +
Do Not Disturb Override
*03
DSS/BLF Programming
INTERCOM + **3
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Feature Access Codes
Feature
Enable Code
Disable Code
extension number +
Executive Override
*03
Hold, Manual
HOLD
Hold, Exclusive
HOLD + HOLD
Hold, Directed
INTERCOM + *90
Hold, Directed Pickup
INTERCOM + #90
INTERCOM + *02 +
message
LCD Messaging
Line Group 1
INTERCOM + #02
INTERCOM + 9
INTERCOM +
Line Groups 2-11
80 to 89
INTERCOM +
Line Groups 12-16
60 to 64
INTERCOM +
Line Pick Up From Any
Station, Zones 1-4
65 to 68
Line Pick Up From Any
Station, All Zones
INTERCOM + 69
Meet-Me Answer Page
Message Waiting
INTERCOM + 78
INTERCOM + *3 +
extension number
INTERCOM + #3 +
extension number
Message Wait Retrieval
#00
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Feature Access Codes
GCA70-349
Feature
Operator Access
Paging, All Call
Enable Code
Disable Code
INTERCOM + 0
INTERCOM + 70
INTERCOM +
Paging, Zones 2-8
Paging, Meet-Me
71 to 77
INTERCOM + 78
INTERCOM + # +
Park Orbit Retrieve
Park Orbit Send
910 to 999
INTERCOM + * +
910 to 999
INTERCOM + **4 +
Personal Ringing Tones
tone code ( 1 to 8 )
Redial Last Dialed Number
Remote Station Disable
#
INTERCOM + *05 +
extension number
INTERCOM + #05 +
extension number
INTERCOM + **6 +
Response Message
Service Observing
button + 01 to 30
INTERCOM + #03 +
extension number
Keypad
Speed Dial, Station
1 , 2 , 3 , 4 , 5 , 6 ,
7 , 8 , 9 , or 0
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Feature Access Codes
Feature
Enable Code
Disable Code
Speed Dial, System
*100 to *599
Speed Dial, Programming
INTERCOM + **1
INTERCOM + #04 +
code
Station Lock
Volume Save
INTERCOM + **7
Voice-Announce Block
INTERCOM + *2
INTERCOM + #2
NOTE: The dialing codes provided in this quick reference guide are default
values. Your system installer has the ability to renumber these codes.
The following table details several unique dialing codes that are only applicable
to single line proprietary and industry-standard telephones.
Feature
Enable Code
Pick Up Last Line
Broker’s Call
*08
*07
*01
*06
*09
##
Speed Dial Access Code
Saved Number Redial
Dial Saved Number
TAP Dialing Code
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Display Abbreviations
Display Abbreviations
B
This chart identifies the interactive button abbreviations that appear in your
display.
Abbreviation
ACCT
Feature
Definition
Account Codes
Stores a button that enables account code entry.
Sets two reminder alerts that will sound at your
station at specified times.
Set Reminder
ALERT
All Calls Forward
Answer
Route all of your calls to a different station location.
Answers any call ringing at your station.
ALL
ANS
Stores a button that selects auxiliary paging speaker
operation through the auxiliary jack.
*
*
Auxiliary Pager
APAGE
ARECD
Auxiliary
Recorder
Stores a button that selects tape recorder operation
through the auxiliary jack.
Stores a button that selects auxiliary ringer operation
through the auxiliary jack.
ARING*
Auxiliary Ringer
Automatic Redial
Erase
Redials a busy call once a minute for 10 minutes.
ARDL
While programming a speed dial number, erases an
incorrect entry.
ERASE
Calls a station that turned on your message waiting
light.
Call
CALL
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Display Abbreviations
GCA70-349
Abbreviation
Feature
Definition
Has system call you when busy station becomes idle.
When chosen as a feature, stores a button that enables
the function.
Camp On
CAMP
CFWD
Forwards all of your calls to a different station
location. When chosen as a feature, stores a button
that enables the function
Call Forward
I Will Call Back
Clear Features
Respond to a SOHVA call with a non-verbal message.
CALLBK
CLEAR
Stores a button that clears a currently active or
engaged feature.
Clear
Cancels a call forward condition.
Establishes a conference.
CLR
CONF
DARK
DISP
Conference
Dark (contrast)
Display
Makes LCD screen darker.
Adjusts the contrast of your LCD screen.
Makes your station appear busy to other stations.
When chosen as a feature, stores a button that enables
the function.
Do Not Disturb
DND
Direct Station
Select
Stores a personal intercom number at a DSS/BLF
button.
DSS/BLF
EXIT
Exit Selection
Ends a current programming session.
System Speed Dial
By Name
Selects system speed dial numbers to access through
the dial by name interface. (2 Line LCD)
EXT
Presents several different features you can store at
programmable buttons for later use.
Feature
FEAT
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Display Abbreviations
Abbreviation
GPLSN
Feature
Definition
When chosen as a feature, stores a button that enables
loud speaker broadcast of distant party’s voice.
Group Listen
When chosen as a feature, stores a button that enables
headset operation.
Headset
HDSET
Ask Caller To
Hold
Send a non-verbal response to a SOHVA caller so he
or she will know to place the outside caller on hold.
HAVE HOLD
INT
Internal Dial by
Name
Selects speed dial intercom numbers to access
through internal dial by name. (2 Line LCD)
Light (contrast)
Message
Makes the LCD screen lighter.
LIGHT
MSG
Turns on message waiting light at another station.
Turn on the background music at your station. When
chosen as a feature, stores a button that enables the
function.
Background Music
Next Display
MUSIC
Shows the next display.
NEXT
NoANS
OPTIONS
OVER
No
Answer/Forward
Forwards calls that ring at your station but receive no
answer.
Options
Selects interactive button features.
Overrides either a do-not-disturb condition or a busy
signal at a station you have called.
Override
When chosen as a feature, stores a button that
provides one-button access to paging.
Paging Zone
Park Orbit
PAGE
PARK
When chosen as a feature, stores a button that
provides one-button parking of calls.
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Display Abbreviations
GCA70-349
Abbreviation
Feature
Definition
When chosen as a feature, stores a button that allows
you to pick up a call ringing elsewhere.
Pick Up
PCKUP
PERS
PRIV
Route your personal intercom calls to a different
station location.
Personal
When chosen as a feature, stores a button that
releases privacy for a current call.
Privacy
Button Query
Reconnect
Ring Tone
Displays program status of any button.
Reconnect you to a transferred call.
Select different ringing tones.
QUERY
RECON
RING
Permanently saves last number you dialed. When
chosen as a feature, stores a button that provides the
function.
Save Number
SAVE
Speed Dial
Send Transfer
Set Feature
Programs a number for one-button calling.
SDIAL
SEND
SET
Re-transfers a previously transferred call that
returned to your station.
Enable call forwarding.
Secure Off-Hook
Voice
Announcement
Sends a subdued off-hook voice announcement to
another station.
SOHVA
SRC
Selects which music source will supply background
music.
Music Source
Send a non-verbal response to a SOHVA caller so he
or she will know to take a message from an outside
party.
Take A Message
TAKE MSG
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Display Abbreviations
Abbreviation
Feature
Definition
Inhibits your station from receiving a SOHVA. Also,
blocks voice calls sent over the speaker. When chosen
as a feature, stores a button that provides the function.
Voice Announce
Block
VAB
*Available only on Impact SCS 8412FJ and 8412SJ models only.
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Glossary
Glossary
C
A
Account Code
A group of numbers, up to 16 digits in length, entered by station users during
incoming or outgoing calls; the system uses account codes to identify the calls by
category, or special grouping, for call accounting purposes.
All-Call Paging
Paging through the intercoms of all stations in the system.
Assist Button
A button that you can program that will let you send a message requesting assis-
tance to the LCD of another telephone.
Attendant
Also known as the operator; typically, the first person to answer incoming calls
and responsible for directing calls to the proper person or department.
Automatic Callback
System will ring a calling telephone when a busy called telephone becomes idle.
Automatic Dialing (or Autodialing)
Using programmable buttons to store numbers for one- or two-button dialing.
Automatic Redialing
Turning on a program that automatically redials the last number dialed once a
minute for 10 minutes.
Automatic Route Selection (ARS)
ARS allows the system to automatically select the least costly line group
available to a station to route a call. The system modifies the dialed number, if
needed, to match the selected line group. ARS makes routing decisions (which
lines to route a call over, if and how to modify a number, and costing informa-
tion) based entirely upon the programming of the system.
Automatic Station Relocation
Process by which the system automatically recognizes particular stations if they
are relocated to a different station port; the same class of service and station
features are provided the station at the new port.
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Glossary
GCA70-349
B
Block Programming
To eliminate the need to program each station individually, programmers can
assign features or functions to groups of stations.
Button Query
Feature which allows users to display the functions of programmable buttons on
LCD telephones.
C
Call Forward
Designating another telephone to receive intercom calls normally directed to the
user’s telephone.
Call Forward Outside System (CFOS)
Allows station users to forward incoming or transferred line calls to telephone
numbers outside the system.
Call Park
Placing an active call at a particular telephone in system hold (park orbit) and
retrieving it by any telephone.
Call Pick-Up
Answering a call at one telephone when it is ringing at another telephone.
Call Transfer
Transferring a call from one station to another. The transfer can be screened, i.e.,
you find out who is calling and announce them to the party being called; or
unscreened, i.e., you transfer the call without identifying the calling party to the
called party.
Caller ID
Allows station users to view the originating line number of incoming calls before
they are answered.
Camp On
Process that allows a user to wait for a busy or idle line to become available and
immediately be called back by the system; also allows users to send a tone to
busy telephone to notify the station that a call is waiting.
Central Message Desk
A station that has been assigned to control message waiting lights and deliver
messages to other stations in the system.
Class Of Service (COS) Programming
Customized programming of your system by the installer that establishes the
basic operating parameters of the system and individual stations.
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Glossary
D
Data Interface Unit (DIU)
This optional unit provides connections for your standard multi-line digital telephone and
Industry Standard Telephone (IST) device such as a FAX machine or answering machine.
Departmental Station Operation
The operation of stations that are organized into departments.
Dial By Name
This feature allows users to employ any two-line display, LCD speakerphone and
its interactive buttons to search through an index of names, locate a desired
station name or system speed dial name, and automatically call the located item.
Digital Voice Announcing (DVA)
The DVA is a line-powered device that provides voice prompts for auto-attendant
and transfer, or you can use it to enhance the operation of DISA and Tracker.
Direct Inward System Access (DISA)
An enhancement option that allows outside callers to directly call a station or
access certain internal system features, including all line groups and ARS. To
prevent fraudulent access and unauthorized use, the caller must use an authoriza-
tion code and system access code to gain access to outside lines as well as many
of the advanced telephone features.
Direct Inward Station Dialing (DISD or DID)
This feature allows an outside party to call an intercom station directly without
an attendant’s assistance.
Direct Station Selection/Busy Lamp Field (DSS/BLF)
Programmable buttons which allow the user one button to place intercom calls to
other stations within your system; the button is sometimes referred to as a DSS
button. Busy lamp field or BLF is a term for a light that identifies current call
status of DSS station. See telephone layout drawings in Chapter 1 for location.
Do Not Disturb
A mode that disables incoming call ringing and intercom calling.
Dual Tone Multiple Frequency (DTMF)
The tones made by your telephone when you dial.
DXP, DXP Plus, FXS and FXT
Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial
Communication Systems so named because the programmed function codes of
these systems are interchangeable.
Dynamic Line Button
System temporarily assigns a normally unassigned line to an idle line button for
certain call handling operations.
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Glossary
GCA70-349
E
E&M Tie Lines
In telephony, a separate pair of leads to your station which are used by system
operators for signaling and supervisory purposes.
Exclusive Hold
Only the telephone placing the call on hold can retrieve it.
Executive Override
Breaking into a conversation at a busy called telephone. This intrusion is
announced by several quick tone bursts over the conversation.
H
Hands Free Answer Inhibit
A telephone can be set to block voice calls sent to it over the speaker.
Hookflash
Action that occurs when the TAP button is pressed. Needed for activating host
system features.
Hookswitch
The switch on a telephone which, when depressed manually or by the handset,
disconnects a call.
I
IMIST
Module which allows the connection of an external device to a Comdial digital
telephone.
Industry Standard Telephone (IST)
Analog telephone with only a basic 12 button keypad and no advanced features
Intercom
An internal communication system that allows you to dial another station at your
office or location without connecting to the outside telephone system.
K
Keypad
Buttons 0 through 9 , * and # used for dialing.
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Glossary
L
Last Number Redialing
Automatically dialing the last number dialed.
LCD
Liquid crystal display; the alphanumeric display of several Comdial Digital
Telephone models.
Line Groups
Programmers assemble and program outside lines into distinct line groups which
users must dial a certain code to access.
Line Queuing
When several telephones share a line and that line is busy, a user can dial a code
and hang up to wait for the line to become idle. When the line becomes idle, the
user’s telephone will ring.
M
Meet-Me Answer Page
Any user can dial a code in response to an all-call or zone page and be connected
to the paging party in a private conversation.
Messaging
Turning on a telephone lamp to let the user know that a message awaits pickup
and leaving a message on the display of a telephone that gives information on
your status.
Mute
A fixed feature button that keeps a distant party from hearing your conversation.
This button also lets you adjust the telephone display contrast from light to dark.
N
Night Transfer
Transferring incoming calls to a particular station(s) for off-hour answering.
O
Operator Station
Also known as the attendant station, this system station is programmed to ring
when users dial the operator; usually considered the central message desk of the
system although multiple attendant stations are possible.
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Glossary
GCA70-349
P
Paging
This feature allows station users to dial-up customer provided loudspeaker
paging equipment and page over externally placed loudspeakers and determines
what paging zones, if any, a station can page over.
Prime Line
A line designated to a particular telephone and automatically selected when the
handset is lifted.
Privacy
Line feature, assigned by the programmer, to allow only one station to access a
line at any time; no other station has access to the line unless the user makes it
available through conferencing.
Programmable Buttons
Each telephone or station has buttons that can be user-programmed for
autodialing numbers or feature codes, or other special purpose dialing require-
ments.
Pulse/Tone Switching
Changing from pulse/rotary dial signals to tone/DTMF signals.
Q
Queue
Method by which a station user waits for an available line by dialing a code and
waiting for the system to call back.
R
Response Messaging
Responding non-verbally to a calling station by pressing a programmed button
that sends a message to the calling station’s display.
Ringing Line Preference
An automatic connection to any outside line ringing at the station when the
station handset is taken off-hook.
Ringing Tones, Personal
A telephone can be arranged to ring in one of six distinctive tones.
S
Saved Number Redialing
Saving a last manually dialed number for later autodialing.
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Glossary
Screened Call Transfer
Allows users to first announce and then transfer both line and intercom calls from
one station or group to another.
Service Observing
Class of service programming option allows users to enter an in-progress call in
an unannounced muted mode to monitor the call.
Speed Dialing
Autodialing using the keypad buttons. Speed dialing can be station calls
(personal and accessed by only one specific user) or system calls (numbers used
and accessed by anyone in the system).
Station
A single system telephone with an individual identity and feature set assigned by
the programmer.
Station Message Detail Accounting (SMDA)
Station message detail accounting provides a record of the incoming and
outgoing calls handled by the system on selected lines. This record provides
information for accounting and traffic analysis studies.
Subdued Off-Hook Voice Announce (SOHVA)
A private announcement that can be made to a busy party which they hear
through the receiver of their handset.
System Alarm Reporting
Allows you to view (through the LCD telephone screen) the various system
alarms and the stations with which those alarms are associated.
System Speed Dial
System speed dialing provides system users with a repertory of up to 500
numbers that they can dial from any telephone in the system. The installer or the
attendant is responsible for storing the system speed dial numbers.
T
TAP (Flash/Recall)
Depending on your system’s programming, this button gives you a fresh dial tone
or activates a hookflash.
Toll Restriction
Class of service feature by which the system allows or denies outgoing calls to
selected users over selected lines.
Tone Call
A ringing intercom call.
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Glossary
GCA70-349
Tracker Pager
The Tracker optional pager system allows you to send and receive messages to
Tracker pagers assigned to station extension numbers.
TRNS/CONF
A fixed feature button that allows you to transfer outside calls and set up confer-
ence calls.
U
Unscreened Call Transfer
Allows users to transfer line or intercom calls from one station or group to
another without first announcing them.
Unsupervised Conference
After establishing a conference between two outside parties, the originator drops
out leaving a line to line unsupervised connection with the remaining parties.
V
Voice call
A verbal intercom call.
Voice Announce Blocking (VAB)
A telephone can be set to block voice calls sent to it over the speaker.
Z
Zone Paging
Paging through the intercoms of some stations or departments in the system.
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Speakerphone Characteristics
Speakerphone Characteristics
D
When using your speakerphone, the microphone and loudspeaker are farther
away from you than when you use a handset. Both the signal from the
loudspeaker and the signal to the microphone must be strengthened. When
microphones and loudspeakers are close together (such as in a speakerphone),
additional amplification typically generates a ringing sound (public address
systems do this if the volume is too high or the microphone is too close to a
loudspeaker).
NOTE:
The 8412F-** speakerphone can function in the full-duplex or
half-duplex mode. Both sets of guidelines are applicable to the 8412F-**.
The 8412S-**, however, can only function in half-duplex mode.
Full-Duplex Speakerphone Guidelines
The Impact SCS 8412F-** speakerphone uses the latest full-duplex speakerphone
technology. (Full-duplex technology enables both parties on a speakerphone call
to speak simultaneously—half-duplex speakerphones carry only one person’s
voice at a time.) The 8412F-** will operate in either full-duplex or half-duplex
mode depending on the current line conditions. For example, satellite calls or
calls with a delay involved may prevent the telephone from operating in
full-duplex mode.
To operate in full-duplex mode, the telephone must perform a “speech training”
test at the beginning of each call. To achieve optimum performance from the
full-duplex speakerphone, Comdial recommends that each user in turn speak
about 10 consecutive words to allow the telephone to “train” itself. Note that
during the “speech training” test, the speakerphone is operating in half-duplex
mode.
Depending on the telephone line conditions and the type of speakerphone at the
other end, it may not be possible for the 8412F-** to operate in full-duplex mode.
If the speakerphone at the other end is a half-duplex speakerphone and both
parties are in speakerphone mode, the half-duplex speakerphone is the
controlling factor, preventing the 8412F-** from operating in full-duplex mode.
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Speakerphone Characteristics
GCA70-349
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in
full-duplex mode causes the system to perform the “speech training” test
again. For example, if you press MUTE while in full-duplex mode, when
you release the call from mute, the system will perform the entire “speech
training” test.
To maximize the usefulness of your full-duplex speakerphone, take note of these
following observations about full-duplex speakerphone operation.
The full duplex operating mode requires a small amount of time to adapt
to changes in echo; therefore, you should avoid making any movements in
the vicinity—about a one-foot radius—of the speakerphone.
•
There are certain echo limits beyond which the speakerphone cannot
•
effect canceling. These limits are as follows: room echoes beyond 39 mil-
liseconds (standard configuration) and line echoes beyond 24 millisec-
onds (standard configuration).
The speakerphone may automatically reduce the volume in each direction
•
when both you and the distant party talk at the same time (double-talk).
This volume reduction is necessary to control the echoes at high volume
levels. It is possible for surrounding conversations and other sounds to
trigger double-talk even when you are not speaking. This condition may
lower the loudspeaker volume at your speakerphone.
You must adjust the loudness of your voice to match that of the distant
•
party’s voice. This action is necessary to cause full-duplex operation to
take place. Sustained double-talk or excessive echo may cause the
speakerphone to drop back into half-duplex operation. This happens
because the speakerphone’s echo cancel circuits cannot adapt during the
double-talk situation.
If both you and the distant party are using full-duplex speakerphones, the
•
sensitivity to both echo path changes and volume reduction during dou-
ble-talk is doubled from the sensitivity when just one full-duplex
speakerphone is involved.
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GCA70-349
Speakerphone Characteristics
Half-Duplex Speakerphone Guidelines
NOTE: The speakerphone user guidelines in this section do not apply to the
Impact SCS 8412F-** when it is operating in full-duplex mode. However,
when the 8412F-** is in half-duplex mode or in “speech training” mode, the
following guidelines are applicable.
These guidelines are also applicable to the 8412S-** whenever it is in
speakerphone mode.
Background noise may prevent the sound-activated switches from operat-
•
ing properly. Avoid placing the speakerphone where it will detect sounds
from typewriters, keyboards, printers, paging systems, and other equip-
ment.
Speak slightly louder than normal and in a clear voice. For the micro-
phone to best detect your voice, speak within three feet of it and face the
telephone.
•
•
Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the distant party’s
voice. Lowering the volume of the loudspeaker makes it easier for the
switches to select your voice.
Since the system takes several seconds to provide the best switching, con-
stant sound patterns—such as elongating your words and playing exter-
nally-supplied music—may prevent the sound-activated switches from
operating properly.
•
•
•
Place the telephone on a hard surface and away from table edges. Do not
place the telephone in corners or enclosures. Do not let obstructions come
between you and the microphone. Rooms with hard, flat surfaces that
reflect sound may affect the sound-activated switches.
If you are using a handset and the other party is using a speakerphone,
avoid breathing heavily into your microphone. Avoid other sounds that
may affect the distant telephone’s sound-activated switches.
In some situations, such as when either you or the distant party is in a noisy
environment, you may have to lift your handset to ensure a clear
conversation.When using your speakerphone, the microphone and loudspeaker
are farther away from you than when you use a handset. Both the signal from the
loudspeaker and the signal to the microphone must be strengthened.
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Speakerphone Characteristics
GCA70-349
Notes
110
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GCA70-349
Feature Networking Support
Feature Networking Support
E
The table below shows all the features available on Set 15A. It identifies whether
each feature is for a local stand-alone system or a system-to-system network.
System-to-system networking connects several DXP, DXP Plus, FXS and FXT
systems together in an arrangement that allows unified communications through
the system. Also provided is information on which features Comdial provides
remote networking support too.
Type
Originating/
Terminating/Both
Remote
Networking
Support
Feature
Parameters
Program
Feature
Feature Name
Abandoned
Hold Release
Across
Network
Terminating
Both
None
None
Across
Network
Account Code
Node/COS
Alarms
A-lead
Local
Local
Node
Node
Alternate
Attendant
Terminating
Terminating
Comdial
Local
Node
ANI (passed
across the
network but
must be
enabled per
node)
Local
(display
telephones)
Comdial/QSIG
Node
ANI DNIS
(passed across
the network but
must be
enabled per
node)
Local
(display
telephones)
Originating
Originating
Comdial/QSIG
Comdial
Node
Across
Network
ANS Detect
Across
Network
ARS
ASR
Both
N/A
Comdial
None
Node
Node
Local
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Feature Networking Support
GCA70-349
Type
Originating/
Terminating/Both
Remote
Networking
Support
Feature
Parameters
Program
Feature
Feature Name
Attendant
Programing
Both
Comdial
None
Local
Local
Node
Authorization
Code
Originating
Terminating
Terminating
Originating
Node
Node
Node
Node
Across
Network
Auto Hold
Auto Pause
Auto Redial
None
Across
Network
None
Across
Network
None
Across
Network
Aux Line
Node
Node
Aux Ring
Local
Across
Network
Incoming
DID Node
Block Program
Across
Button,
Programable
Network
(with
limitations)
Both
Comdial
None
Node/Station
Node/Station
Across
Network
(with
limitations)
Call Costing
Call Divert
Originating
Terminating
Terminating
Comdial
Comdial
Local
Node/Station
Node/Station
Call Forward
Default
Forward
Across
Network
Call Forward
All Immediate
Across
Network
Terminating
Terminating
Terminating
Terminating
Originating
Both
Comdial
Comdial
Comdial
None
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Node/Station
Call Forward
All RNA
Across
Network
Call Pickup
Directed
Across
Network
Call Pickup
Group
Local
Across
Network
Call Time
None
Across
Network
Call Transfer
Comdial
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GCA70-349
Feature Networking Support
Type
Originating/
Terminating/Both
Remote
Networking
Support
Feature
Parameters
Program
Feature
Feature Name
Call Waiting
Tone
Terminating
None
Local
Node/Station
Camp On
CFOS
Terminating
Both
None
None
Local
Local
Local
Node/Station
Node/Station
Node
Clock Set
Across
Network
(with
limitations)
Conference
COS
Both
Comdial/QSIG
Station
Local
Local
Node
Node
Day Night
Class of
Service
Both
Comdial
Delay Hot Line
Dist Ring
Terminating
Terminating
Originating
None
None
None
Local
Local
Local
Node/Station
Node/Station
Node/Station
Dial by Name
Directed
Station Hold
Both
None
Local
Local
Node/Station
Node/Station
Disable Station
Disconnect
Notification
Across
Network
Both
None
DND/inhibit/ov
erride
Terminating
Comdial/QSIG
Local
Node
Node
DNIS (passed
across the
Network but
must be
enabled per
node)
Local
(display
phones)
Both
Both
Comdial
Comdial
Across
Network
(with
limitations)
DSS/BLF
Node/Station
DTMF
Signaling
Across
Network
Both
None
None
None
Enhanced
Night Mode
Across
Network
Terminating
Terminating
Node
Node
Enhanced
Ringing
Across
Network
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Feature Networking Support
GCA70-349
Type
Originating/
Terminating/Both
Remote
Networking
Support
Feature
Parameters
Program
Feature
Feature Name
Executive
Override
Both
None
Extended
DTMF
Feature
Numbering
Local
Node
Across
Network
Group Listen
Hands Free
Hold
Terminating
Both
None
Node/Station
Node/Station
Node/Station
Across
Network
None
Across
Network
Terminating
Comdial/QSIG
Hunt Group
(can access
Hunt group
across Network
but members
must be local
to each other)
Across
Network
Terminating
Comdial
Node
Hunt List
Idle Line
Terminating
Both
None
None
Local
Local
Node/Station
Node
Incoming Call
Routing
Across
Network
Both
Comdial
Node
Node
Intercom
Numbering
Local
Intercom Speed
Dial Last
Number Dialed
Across
Network
Originating
None
Node/Station
Local
Station Only
LCD Contrast
Both
Both
None
None
Node/Station
Node
LCD
Messaging
Local
Local or
Network
Channels
Line Group
Both
None
Node
Line
Monitoring
Both
Both
Comdial
Local
Node
Node
Across
Network
Line Names
Comdial/QSIG
114
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GCA70-349
Feature Networking Support
Type
Originating/
Terminating/Both
Remote
Networking
Support
Feature
Parameters
Program
Feature
Feature Name
Line Queue
Lock
Both
Both
Both
Both
None
None
None
None
Local
Local
Local
Node/Station
Node
Location Codes
Mark
Node/Station
Message
Deposit
Both
Comdial
Comdial
None
Local
Node/Station
Node/Station
Message
Waiting
Across
Network
Terminating
Both
Music,
Background
Local
Local
Music, On
Hold
Both
None
Across
Network
Mute
Both
None
Node/Station
Hub
Operator/Netw
ork
Across
Network
Both
Comdial
Operator/Node
Page
Both
Comdial
None
Local
Local
Local
Node
Node
Node
Both
Park Orbit
Terminating
None
Personal Ring
Tone
Local
Station Only
Terminating
None
Node/Station
Prime Line
Privacy
Originating
Terminating
Originating
Originating
Terminating
None
Local
Local
Local
Local
Local
Node/Station
Node/Station
Node
None
Pulse Set On
Query (button)
Queue
None
None
Node/Station
Node/Station
Comdial
Across
Network
(with
limitations)
Quick Transfer
Terminating
Comdial
Node/COS
Across
Recall Call
Forward
Network
(with
limitations)
Node/Station
Recall Timing
(Hunt Group)
Across
Network
Terminating
Both
Comdial/QSIG
Comdial
Node
Across
Network
Record
Node/Station
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Feature Networking Support
GCA70-349
Type
Originating/
Terminating/Both
Remote
Networking
Support
Feature
Parameters
Program
Feature
Feature Name
Response
Message
Both
None
Local
Ring
Monitoring
Terminating
Terminating
Originating
Comdial
Local
Local
Local
Node/Station
Serial Transfer
Comdial/QSIG
None
Service
Observe
Node/Station
Node/Station
Node/Station
Shift for Speed
Dials
Across
Network
Both
None
None
None
None
None
None
None
Silent for
Ringing
Both
Local
Local
SLPS—Broker
s Mode
Both
SLPS—Dial
Saved Number
Across
Network
Originating
Terminating
Originating
Both
SLPS—Pick
Up Last Line
Across
Network
SLPS—Save
Number
Across
Network
Across
Network
SLPS—TAP
Across
Network
(with
limitations)
SMDA/SMDR
Both
Both
Comdial
Comdial
Node
Across
Network
(with
limitations)
Softkey
SOHVA
Terminating
Originating
Comdial
None
Local
Local
Node/Station
Node/Station
SOHVA
Service
Observe
Across
Network
Dial
Originating
Both
None
None
Node/Station
Node
System Speed
Dial
Across
Network
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GCA70-349
Feature Networking Support
Type
Originating/
Terminating/Both
Remote
Networking
Support
Feature
Parameters
Program
Feature
Feature Name
Across
Station
Monitoring
(DSS/BLF)
Network
(with
limitations)
Both
Comdial
Hub only
Across
Network
Station Names
Both
None
Node/Station
Node/Station
Node/Station
Station State
Query
Across
Network
Originating
Terminating
Both
Comdial
Comdial
None
Subdue
Ringing
Local
Local
Local
System
Manager Prog
System
Parameters
Both
None
Node
TAFAS (line
answer from
any station)
Both
None
Local
Node/Station
Node/COS
Across
Network
Toll Restriction
Both
Both
Both
None
Tracker
Comdial
Comdial
Local
Transfer to
Voice Mail
Across
Network
Node/Station
Trunk to Trunk
Transfer
Across
Network
Both
Comdial
Comdial
Voice
Announce
Block
Across
Network
Terminating
Node/Station
Serial WP
Integration
Across
Network
Hub and VM
Hub and VM
Across
Network
VVP
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GCA70-349
Index
Index
A
C
Account Codes
Call Forward
See Forwarding Calls
Call Log
Call Park
Answering Calls
See Parking Calls
Call Pick-Up
Call Waiting
See Also Speed Dialing
Automatic Number Identification
See Caller ID
See Camping On, busy station
Auxiliary Jack
Calling
B
Camping On
CFOS
Busy Lamp Field (BLF) Light
See Call Forward Outside System
Conferencing
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Index
GCA70-349
D
Dialing
See Calling
Direct Station Select (DSS) Button
G
Display
Group Listening
Do Not Disturb
H
Headset
Hold Button
E
Holding Calls
F
See Also Transferring Calls
Feature Access Codes
Flash Button
I
Interactive Buttons
See TAP Button
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GCA70-349
Intercom Button
Index
P
Paging
L
Parking Calls
LCD Messages
Privacy Release
Line Groups
Q
M
Making Calls
See Calling
R
Message Waiting Light
Redialing
Music
Response Messaging
N
Ringer
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Index
GCA70-349
S
T
Saved Number Redial
TAP Button
Shift Button
Transfer/Conference Button
Speaker Button
Transferring Calls
TRNS/CNF
Speakerphone
Speed Dialing
See Transfer/Conference Button
U
V
Subdued Off-Hook Voice Announcement
(SOHVA)
Voice Announce Block
Volume Control
See Also Response Messaging
System Speed Dial
VOLUME DOWN Button
VOLUME UP Button
Z
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This manual has been developed by Comdial
Corporation (the “Company”) and is intended for the
use of its customers and service personnel. The
information in this manual is subject to change
without notice. While every effort has been made to
eliminate errors, the Company disclaims liability for
any difficulties arising from the interpretation of the
information contained herein.
The information contained herein does not purport to
cover all details or variations in equipment or to
provide for every possible contingency to be met in
connection with installation, operation, or
maintenance. Should further information be desired,
or should particular problems arise which are not
covered sufficiently for the purchaser’s purposes,
contact Comdial, Inside Sales Department, P.O. Box
7266, Charlottesville, Virginia 22906.
Comdial ® strives to design the features in our
communications systems to be fully interactive with one
another. However, this is not always possible, as the
combinations of accessories and features are too varied and
extensive to insure total feature compatibility. Accordingly,
some features identified in this publication will not operate
if some other feature is activated.
Comdial ® disclaims all liability relating to feature
non-compatibility or associated in any way with problems
which may be encountered by incompatible features.
Notwithstanding anything contained in this publication to
the contrary, Comdial makes no representation herein as to
the compatibility of features.
CCB (15B)
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GCA70–349.04 08/00
Printed in U.S.A.
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