TTP-245 Plus / TTP-343 Plus
TTP-247 / TTP-345
THERMAL TRANSFER / DIRECT
THERMAL BAR CODE PRINTER
USER’S
MANUAL
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5.1 Cleaning.......................................................................................38
6. Troubleshooting................................................................................40
6.2 Print Quality.................................................................................41
7.1 LED...............................................................................................43
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Copyright Declaration
Information in this subject to change without notice and does not represent a
commitment on the part of TSC Auto ID Technology Co., Ltd.. No part of this
manual may be reproduced or transmitted in any form by any means, for any
purpose other than the purchaser’s personal use, without the expressed
written permission of TSC Auto ID Technology Co., Ltd..
Compliances
CE Class B:
EN55022: 1998+A1: 2000+A2: 2003
EN55024: 1998+A1: 2001+A2: 2003 IEC 61000-4 Series
EN61000-3-2: 2006 & EN61000-3-3: 1995+A1: 2001
FCC Part 15, Class B
UL, CUL
C-Tick:
CFR 47, Part 15/CISPR 22 3rd Edition: 1997, Class B
ANSI C63.4: 2003
Canadian ICES-003
TÜ V/Safety: EN60950: 2000
Wichtige Sicherheits-Hinweise
1. Bitte lesen Sie diese Hinweis sorgfältig durch.
2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.
3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen.
Verwenden Sie keine Flüssig-oder Aerosolreiniger. Am besten eignet
sich ein angefeuchtetes Tuch zur Reinigung.
4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und
leicht zugänglich sein.
5. Das Gerät ist vor Feuchtigkeit zu schűtzen.
6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein
Kippen oder Fallen könnte Beschädigungen hervorrufen.
7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.
8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃
betrieben werden.
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CAUTION
1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND
OTHER BODY PARTS AWAY.
2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM
BATTERY CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE.
3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER
INSTRUCTIONS.
B 급기기
(가정용 정보통신기기)
이 기기는 가정용으로 전자파 적합등록을 한 기기로서
주거지역에서는 물론 모든 지역에서 사용할 수 있습니다.
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1. Introduction
Thank you for purchasing the TSC TTP-245/343 Plus series, TTP-247/345 series
Thermal Transfer and Direct Thermal Bar Code Printers. Although the printer takes
only a small amount of space, it delivers reliable, superior performance.
This printer provides both thermal transfer and direct thermal printing at user
selectable speed of: 2.0, 3.0, 4.0 or 5.0 ips, for TTP-245/345 series; 2.0 or 3.0 ips
for TTP-343 series, .2.0, 3.0, 4.0, 5.0, 6.0 or 7.0 ips It accepts roll feed, die-cut, and
fan-fold labels for both thermal transfer and direct thermal printing. All common bar
codes formats are available. Fonts and bar codes can be printed in 4 directions, 8
different alphanumeric bitmap fonts and a build-in true type font capability. You will
enjoy high throughput for printing labels with this printer.
2. Getting Started
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping.
Please carefully inspect the packaging and printer upon receiving the bar code
printer. Please retain the packaging materials in case you need to reship the printer.
2.2 Equipment Checklist
Printer
BarTender UltraLite CD disk
Quick start guide
USB port cable
External universal switching power supply
Power Cord
Label Spindle, fixing tab x2, 1.5” core adapter x2
Ribbon spindle x2
Ribbon rewind spindle paper core
If any parts are missing, please contact the Customer Service Department of
your purchased reseller or distributor.
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Dealer option
Peel off module assembly
Guillotine cutter
Full cut:
Paper thickness: 0.06~ 0.19mm, 500,000 cuts
Paper thickness: 0.19mm 200,000 cuts
Partial cut:
Paper thickness: 0.06~0.12mm, 500,000 cuts
Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO
NOT cut on media with glue.
Main board integrated with internal Ethernet
Internal Ethernet print server module
User option
KP-200
KU-007 plus
External Ethernet print server
External wireless (802.11b/g) print server
External roll mount, media OD. 214 mm (8.4”) with 3” core label spindle
Contact CCD contact scanner
Long range linear image bar code scanner
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2.3 Printer Parts
Clear Window
Ribbon Access Cover
LED Indicator
Feed Button
Printer Top Cover
Top Cover Open Lever
Fig. 1 Top front view
1. USB Interface
2. Centronics Interface
3. RS-232C DB-9 Interface
4. Power Jack
5. Power Switch
6
6. Rear Paper Guide
2
3
4
5
1
Fig. 2 Rear view
Note:
The interface picture here is for reference only. Please refer to the product specification for
the interfaces availability.
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3. Setup
3.1 Setting Up the Printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer with the Centronics or USB cable.
4.Plug the power cord into the power supply connector at the rear of the printer,
and then plug the power cord into a properly grounded receptacle.
Plug
USB
Power Switch
Power Cable
Centronics
RS-232C
Power Supply
Fig. 3 Attach power supply to printer
Note:
Please switch OFF printer power switch prior to plug in the power cord to printer power jack.
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3.2 Loading the Ribbon
The printer will detect if the ribbon is installed after turning on power on and it will
set printing mode to thermal transfer or direct thermal printing mode automatically. If
printer does not detect the ribbon, the ribbon take up motor will be turned off.
Make sure the printer top cover is engaged properly at both sides prior to powering
up the printer.
Please follow the steps below to install the ribbon into printer.
1. Push down on the ribbon access window to unlatch and open the cover.
2. Place a paper core onto the ribbon rewind spindle.
3. Mount the ribbon rewind paper core on the front hubs.
4. Install a ribbon on the ribbon supply spindle.
5. Mount the ribbon supply spindle on the rear hubs.
6. Thread the ribbon leading tape downward pass the print head.
7. Attach the ribbon leader to the ribbon rewind paper core.
8. Rotate the ribbon rewind paper core until the ribbon leader is thoroughly, firmly
encompassed by the black section of the ribbon.
9. Close the ribbon access window.
Note:
Paper Core
Ribbon Access Cover
Ribbon Spindle
Back Hub
Front Hub
Fig. 4 Ribbon installation (I)
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3.3 Loading Label Stock
1. Insert a 1” label spindle into a paper roll ( * If your paper core is 1 inch, remove
the 1.5” core adapter from the fixed tab. If label width is 4 inch wide, two fixing
tabs are not required. ).
1.5” Core
Paper Roll
Adapter*
Fixed Tab
Printing Side
Face Up
1” Label Spindle
Fig. 6 Label roll installation (I)
2. Open the printer’s top cover by releasing the green top cover open levers
located on each side of the printer and lifting the top cover. A top cover support
at the rear of the printer will hold the printer top cover open.
Lower Cover
Fig. 7 Pull the lever to open the cover
3. Place a roll of paper onto the center of the paper roll mount.
4. Feed the paper, printing side face up, through the Teflon bar and the paper
guide and pass over the platen.
5. Adjust the green center-biased paper guides to slightly touch the edges of the
label backing.
6. To close the printer top cover, lift the cover to the ultimate open angle then use
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both hands to close the cover gently. Close the printer top cover slowly and
make sure the cover latches securely.
Note:
Make sure hands are not placed between printer top cover and lower cover when
close the top cover.
1. Do not free fall the top cover.
2. Failure to securely close and lock the cover will result in poor print quality.
Printer Top Cover
Top Cover Support
Paper Roll Mount
Teflon Bar
Paper Guide
Top Cover Open Lever
Fig. 8 Label installation (II)
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3.4 External Label Roll Mount Installation (Option)
1. Attach an external paper roll mount on the bottom of the printer.
Fig. 9 Attach the external roll mount to the printer
2. Open the printer top cover by releasing the top cover open levers. The top cover
support will hold the printer top cover.
Install a roll of paper on the external paper roll mount.
3. Feed the paper to the external paper feed opening through the rear paper guide.
External Paper Roll
Mount
External Paper Feed Opening
Fig. 10 External roll mount label installation (I)
4. Feed the paper, printing side face up, through the paper guide and pass over the
platen.
5. Adjust the paper guides to fit the paper width.
6. Close the printer top cover by lifting the top cover to the maximum opening angle
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3.5 Peel-off Module Installation (Option)
1. Open the top cover and remove the front panel from the printer.
Front Panel
Fig. 12 Remove the front panel
2. Open the top cover and hold it and push down and push backward the top cover
support then push backward the top cover.
3. Use a screwdriver to screw off 6 screws on the lower inner cover.
Top Cover
Top Cover Support
Screws
Flute
Lower Inner
Screws
Cover
Lower Cover
Fig. 13 Remove 6 screws from lower inner cover
4. Upside down the printer. Remove two screws at the hinge and remove one
screw at memory card cover.
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5. Hold the lower cover to lift up the top cover open levers to separate the lower
inner cover and the lower cover.
6. Arrange the cable through the bezel. Connect the peel-off panel cable to the
5-pin socket on printer PCB.
PCB
5-pin Socket
Peel-off panel
Cable
Peel-off
panel
Fig. 14 Connect peensor cable to main board
Tenon
Bezel
Mortise
Fig. 15 Peel-off sensor cable installation
7. Insert the peel-off tenons into the lower inner cover mortises until tenons snap
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into places.
Lower Inner Cover
Lower Cover
Roller
Tenon
Mortise
Fig. 16 Peel-off panel installation (I)
8. Arrange the lower inner cover back to the lower cover.
Peel-off
panel
Roller
Fig. 17 Peel-off panel installation (II)
9. Lift up the peel-off panel to the lower cover to close it.
10. Use a screwdriver to screw down whole screws on the lower inner cover and
the lower cover.
11. Close the top cover by arranging the top cover support back to the flute
and push it forward then close the top cover slowly.
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3.5.1 Loading the Paper in Peel-off Mode
1. Insert a 1” label spindle into a paper roll.
2. Open the printer top cover by pulling the top cover open levers. The top cover
support will hold the printer top cover.
Peel-off panel
Backing paper
Top Cover Open Lever
Opening
Fig. 18 Open the top cover
3. Install the paper roll on the paper roll mount.
4. Open the peel-off panel by pulling it out.
Peel-off
panel
Fig. 19 Open the peel-off panel
5. Feed the paper, printing side facing up, through the paper guide and pass over
the platen.
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6. Lead the paper through the backing paper opening, beneath the roller, and tear
off one piece of the label.
7. Adjust the paper guide by removing left or right to fit the paper width.
Top Cover
Top Cover Support
Roller
Peel-off panel
Fig. 20 Lead the paper through the backing paper opening, beneath the
roller
8. Push the peel-off panel back to the printer.
9. Close the top cover by lifting up the top cover support and close the top cover
slowly.
Note:
1. Pull the label outward tightly after closing the top cover.
2. Both thermal paper and plain paper apply for peel-off function but neither PVC
nor vynle work at peel-off function.
Fig. 21 Complete label installation for peel-off mode
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3.6 Cutter Module Installation (Option)
1. Pull the top cover open levers to open the top cover.
2. Remove the front panel from the lower cover.
Lower Cover
Fig. 22 Pull the lever to open the cover
3. Open the top cover and hold it and push down and push backward the top cover
support then push backward the top cover.
4. Use a screwdriver to screw off 6 screws on the lower inner cover.
Top Cover
Top Cover Support
Screws
Flute
Front Panel
Screws
Lower Cover
Lower Inner Cover
Fig. 23 Remove 6 screws from lower inner cover
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5. Place the printer upside down and unscrew the two screws of the hinge holder
on the lower cover.
6. Unscrew the screw of the memory card cover and remove the memory card
cover. Plug in the cutter driver IC at U14(TTP-245/343) / U30(TTP-245 Plus/343
Plus/247/345) socket on the main board.
7. Use both thumbs to hold the lower cover and index fingers to lift up the top cover
open levers to separate the lower inner cover and the lower cover.
8. Arrange the cable through the bezel. Connect the cutter module cable to the
4-pin socket on printer PCB.
PCB
4-pin Socket
Cutter Cable
Cutter
Fig. 24 Cutter module installation
Lower Inner Cover
Cutter Cable
Lower Cover
Bezel
Fig. 25 Cutter module cable arrangement
9. Arrange the lower inner cover back to the lower cover.
10.Install the cutter into the niches of the printer.
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Cutter
Niche
Fig. 26 Cutter module installation
11. Use a screwdriver to screw whole screws on the lower inner cover and the
lower cover.
12. Close the top cover by arranging the top cover support back to the flute
and push it forward then close the top cover slowly.
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3.6.1 Loading Label in Cutter Mode
1. Insert a 1” label spindle into a paper roll.
2. Open the printer top.
3. Install a paper roll on the paper roll mount.
4. Feed the paper, printing side face up, through the paper guide and pass over the
platen.
5. Lead the paper through the cutter paper opening.
6. Adjust the paper guide by removing left or right to fit the paper width.
Top Cover
Top Cover Support
Paper Guide
Platen
Cutter
Fig. 27 Label installation in cutter mode
7. Close the top cover by lifting up the top cover support and close the top cover
slowly.
Fig. 28 Complete label installation in cutter mode
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3.7 Instructions to Top Cover Operation
Please take care when opening or closing the printer’s top cover by carefully
following these instructions.
To Open:
1. When facing the front of the printer pull the cover release levers on both sides of
printer towards you.
2. Lift up the top gradually.
There are two stop positions for the top cover. Position 1 and 2 are indicated on
the label below.
Note: To hold the cover open at position 1, you must lift the cover higher
than the stopping point at position 1 and gently lower the cover to stop
position 1. DO NOT free fall the top cover!
3. Fully open the top cover and gently lower it to stop position 2.
Fig. 1 Top cover support is fixed at position 2
4. To close the cover, lift up the top cover to the ultimate angle then close the top
cover gently and it will be kept at a stop position between 1 and 2 for a while.
Use both hands to gently push down the top cover to close it and make sure the
cover is latched on both sides.
Note: DO NOT place your hands between top cover and lower cover
while close the top cover!
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Fig. 2 Top cover is fully open and ready to close
Fig. 3 Use both hands to close the top cover
5. Do not force the cover! If you are not sure if top cover is fixed at stop position,
please do not push top cover to close it or the top cover will be damaged.
Please open the top cover to the ultimate angle to close the top cover again.
Use both hands to push top cover to close it.
Note:
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3.8 Diagnostic Tool
The Diagnostic Utility is a toolbox that allows users to explore the printer’s
settings and status; change printer settings; download graphics, fonts, and
firmware; create printer bitmap fonts; and to send additional commands to the
printer. Using this convenient tool, you can explore the printer status and
settings and troubleshoot the printer.
Note: This utility works with printer firmware V6.00 and later versions.
3.8.1 Start the Diagnostic Tool
1. Double click on the Diagnostic tool icon
software.
to start the
2. There are four features (Printer Configuration, File Manager, Bitmap Font
Manager, Command Tool) included in the Diagnostic utility.
Features tab
Interface
Printer functions
Printer setup
Printer Status
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3.8.2 Printer Function (Calibrate sensor, Ethernet setup, RTC
setup………)
1. Select the PC interface connected with bar code printer.
2. Click the “Function” button to setting.
3. The detail functions in the Printer Function Group are listed as below.
Function
Description
Calibrate the sensor specified in the Printer Setup
group media sensor field
Calibrate Sensor
Setup the IP address, subnet mask, gateway for
the on board Ethernet (Please refer to next section)
Ethernet Setup
RTC Time
Synchronize printer Real Time Clock with PC
Print a test page
Print Test Page
Reset Printer
Reboot printer
Initialize the printer and restore the settings to
factory default.
Factory Default
Dump Text
To activate the printer dump mode.
Ignore AUTO.BAS
Ignore the downloaded AUTO.BAS program
Configuration Page Print printer configuration
Note:
For more information about Diagnostic Tool, please refer to the diagnostic utility quick
start guide in the CD disk \ Utilities directory.
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3.9 Setting Ethernet by Diagnostic Utility (Option)
The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use
Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The
following contents will instruct users how to configure the Ethernet by these three
interfaces.
3.9.1 Using USB interface to setup Ethernet interface
1. Connect the USB cable between the computer and the printer.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicking on the
icon.
Note: This utility works with printer firmware V6.00 and later versions.
4. The Diagnostic Utility default interface setting is USB interface. If USB
interface is connected with printer, no other settings need to be changed in
the interface field.
5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer
Configuration tab to setup the IP address, subnet mask and gateway for the
on board Ethernet.
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3.9.2 Using RS-232 interface to setup Ethernet interface
1. Connect the computer and the printer with a RS-232 cable.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the
icon.
Note: This utility works with printer firmware V6.00 and later versions.
4. Select “COM” as interface then click on the “Setup” button to setup the
serial port baud rate, parity check, data bits, stop bit and flow control
parameters.
5. Click on the “Ethernet Setup” button from printer function of Printer
Configuration tab to setup the IP address, subnet mask and the gateway for
the on board Ethernet.
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3.9.3 Using Ethernet interface to setup Ethernet interface
1. Connect the computer and the printer to the LAN.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the
icon.
Note: This utility works with printer firmware V6.00 and later versions.
4. Select “Ethernet” as the interface then click on the “Setup” button to setup
the IP address, subnet mask and gateway for the on board Ethernet.
5. Click the “Discover Device” button to explore the printers that exist on the
network.
6. Select the printer in the left side of listed printers, the correspondent IP
address will be shown in the right side “IP address/Printer Name” field.
7. Click “Change IP Address” to configure the IP address obtained by DHCP
or static.
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The default IP address is obtained by DHCP. To change the setting to static
IP address, click “Static IP” radio button then enter the IP address, subnet
mask and gateway. Click “Set IP” to take effect the settings.
Users can also change the “Printer Name” by another model name in this
fields then click “Set Printer Name” to take effect this change.
Note: After clicking the “Set Printer Name” or “Set IP” button, printer
will reset to take effect the settings.
8. Click “Exit” button to exit the Ethernet interface setup and go back to
Diagnostic Tool main screen.
Factory Default button
This function will reset the IP, subnet mask, gateway parameters obtained
by DHCP and reset the printer name.
Web setup button
Except to use the Diagnostic Utility to setup the printer, you can also
explore and configure the printer settings and status or update the firmware
with the IE or Firefox web browser. This feature provides a user friendly
setup interface and the capability to manage the printer remotely over a
network.
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3.10 Install Memory Card
1. Turn the printer upside down.
2. Remove the screw that fixes the memory card cover.
Screw
Memory Card Cover
3. Plug in the memory card on main board.
TTP-245/343 Model (Option)
TTP-245 Plus/343 Plus/247/345
Model (SD Card)
4. Close the memory card cover.
* Recommended SD card specification.
SD card spec
V1.0, V1.1
SD card capacity
128 MB
Approved SD card manufacturer
SanDisk, Transcend
V1.0, V1.1
V1.0, V1.1
V1.0, V1.1
256 MB
SanDisk, Transcend, Panasonic
SanDisk, Transcend, Panasonic
SanDisk, Transcend, Panasonic
512 MB
1 GB
V2.0 SDHC CLASS 4 4 GB
V2.0 SDHC CLASS 6 4 GB
SanDisk, Transcend, Panasonic
V1.0, V1.1
V1.0, V1.1
microSD 128 MB Transcend, Panasonic
microSD 256 MB Transcend, Panasonic
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V1.0, V1.1
V1.0, V1.1
microSD 512 MB Panasonic
microSD 1 GB Transcend, Panasonic
V2.0 SDHC CLASS 4 microSD 4 GB
V2.0 SDHC CLASS 6 microSD 4 GB
Panasonic
Transcend
V1.0, V1.1
V1.0, V1.1
V1.0, V1.1
V1.0, V1.1
miniSD 128 MB
miniSD 256 MB
miniSD 512 MB
miniSD 1 GB
Transcend, Panasonic
Transcend, Panasonic
Transcend, Panasonic
Transcend, Panasonic
Transcend
V2.0 SDHC CLASS 4 miniSD 4 GB
V2.0 SDHC CLASS 6 miniSD 4 GB
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format
- The miniSD/microSD card to SD card slot adapter is required.
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4. Power on Utilities
There are six power-on utilities to set up and test printer hardware. These utilities
are activated by pressing FEED button and by turning on the printer power
simultaneously. The utilities are listed as below:
1. Ribbon sensor calibration and Gap or black mark sensor calibration
2. Gap/black mark sensor calibration；Self-test and dump mode
3. Printer initialization
4. Set black mark sensor as media sensor and calibrate the black mark sensor
5. Set gap sensor as media sensor and calibrate the gap sensor
6. Skip AUTO.BAS
Note:
4.1 Ribbon and Gap/Black Mark Sensor Calibration
Gap/black mark sensor sensitivity should be calibrated at the following conditions:
1. A brand new printer
2. Change label stock.
3. Printer initialization.
Please follow the steps below to calibrate the ribbon and gap/black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3 Release the button when LED becomes red and blinking. (Any red will do during
the 5 blinks).
It will calibrate the ribbon sensor and gap/black mark sensor sensitivity.
The LED color will be changed as following order：
Amber red (5 blinks) amber (5 blinks) green (5 blinks)
green/amber (5 blinks) red/amber (5 blinks) solid green
Note:
Please select gap or black mark sensor by sending GAP or BLINE command
to printer prior to calibrate the sensor.
For more information about GAP and BLINE command, please refer to TSPL2
programming manual.
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4.2 Gap/Black Mark Calibration, Self-test and Dump Mode
While calibrate the gap/black mark sensor, printer will measure the label length,
print the internal configuration (self-test) on label and then enter the dump mode. To
calibrate gap or black mark sensor, depends on the sensor setting in the last print
job.
Please follow the steps below to calibrate the sensor.
1.Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes amber and blinking. (Any amber will do
during the 5 blinks).
The LED color will be changed as following order.
Amber red (5 blinks) amber (5 blinks) green (5 blinks)
green/amber (5 blinks) red/amber (5 blinks) solid green
2. It calibrates the sensor and measures the label length and prints internal
settings then enter the dump mode.
Note:
Please select gap or black mark sensor by Diagnostic tool or by GAP or
BLINE command prior to calibrate the sensor.
For more information about GAP and BLINE command, please refer to TSPL2
programming manual.
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Self-test
Printer will print the printer configuration after gap/black mark sensor calibration.
Self-test printout can be used to check if there is any dot damage on the heater
element, printer configurations and available memory space.
Self-test printout
Print head check pattern
Model name and F/W version
Printed mileage (meter)
Firmware checksum
Serial port configuration
Code page
Country code
Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor sensitivity
Numbers of download files
Total & available memory space
Self-test printout (with printer firmware V7.0 and later version)
Model name
F/W version
Firmware checksum
Printer S/N
TSC configuration file
System date
System time
Printed mileage (meter)
Cutting counter
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Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor intension
Code page
Country code
ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note:
ZPL is emulating for Zebra® language.
RS232 serial port configuration
Numbers of download files
Total & available memory space
Print head check pattern
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Dump mode
Printer will enter dump mode after printing printer configuration. In the dump mode,
all characters will be printed in 2 columns as following. The left side characters are
received from your system and right side data are the corresponding hexadecimal
value of the characters. It allows users or engineers to verify and debug the
program.
ASCII Data
Hex decimal data
related to left
column of ASCII
data
Fig. 30 Dump mode printout
Note:
Turn off / on the power to resume printer for normal printing.
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4.3 Printer Initialization
Printer initialization is used to clear DRAM and restore printer settings to defaults.
The only one exception is ribbon sensitivity, which will note be restored to default.
Printer initialization is activated by the following procedures.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green after 5 amber blinks. (Any green will
do during the 5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks)
green/amber (5 blinks) red/amber (5 blinks) solid green
Printer configuration will be restore to defaults as below after initialization.
Parameter
Speed
Default setting
203DPI :127 mm/sec (5 ips)
300DPI: 76 mm/sec (3 ips)
Density
8
Label Width
Label Height
Sensor Type
Gap Setting
Print Direction
Reference Point
Offset
4” (101.6 mm)
4” (101.6 mm)
Gap sensor
0.12” (3.0 mm)
0
0,0 (upper left corner)
0
Tear Mode
On
Off
Off
Peel off Mode
Cutter Mode
Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit
Code Page
850
001
Country Code
Clear Flash Memory No
IP Address DHCP
Note：
Always do gap/black mark sensor calibration after printer initialization.
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4.4 Set Black Mark Sensor as Media Sensor and Calibrate
the Black Mark Sensor
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green/amber after 5 green blinks. (Any
green/amber will do during the 5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks)
green/amber (5 blinks) red/amber (5 blinks) solid green
4.5 Set Gap Sensor as Media Sensor and Calibrate the
Gap Sensor
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any
red/amber will do during the 5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks)
green/amber (5 blinks) red/amber (5 blinks) solid green
4.6 Skip AUTO.BAS
TSPL2 programming language allows user to download an auto execution file to
flash memory. Printer will run the AUTO.BAS program immediately when turning on
printer power. The AUTO.BAS program can be interrupted without running the
program by the power-on utility.
Please follow the procedures below to skip an AUTO.BAS program.
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1. Turn off printer power.
2. Press the FEED button and then turn on power.
3. Release the FEED button when LED becomes solid green.
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks)
green/amber (5 blinks) red/amber (5 blinks) solid green
4. Printer will be interrupted to run the AUTO.BAS program.
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5. Maintenance
5.1 Cleaning
This session presents the clean tools and methods to maintain your printer.
3. Please use one of following material to clean the printer.
Cotton swab (Head cleaner pen)
Lint-free cloth
Vacuum / Blower brush
100% ethanol
4. The cleaning process is described as following
Printer Part
Method
Interval
1. Always turn off the printer
Clean the print head when
before cleaning the print head. changing a new label roll
2. Allow the print head to cool for
a minimum of one minute.
3. Use a cotton swab (Head
cleaner pen) and 100% ethanol
to clean the print head surface.
Print Head
1. Turn the power off.
Clean the platen roller when
changing a new label roll
2. Rotate the platen roller and
wipe it thoroughly with 100%
ethanol and a cotton swab, or
lint-free cloth.
Platen Roller
Tear Bar/Peel Use the lint-free cloth with 100% As needed
Bar
ethanol to wipe it.
Sensor
Exterior
Compressed air or vacuum
Wipe it with water-dampened
Monthly
As needed
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cloth
Interior
Note:
Brush or vacuum
As needed
Do not touch printer head by hand. If you touch it careless, please use ethanol
to clean it.
Please use 100% Ethenol. DO NOT use medical alcohol, which may damage
the printer head.
Regularly clean the print head and supply sensors once change a new ribbon
to keep printer performance and extend printer life.
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6. Troubleshooting
The following guide lists the most common problems that may be encountered
when operating this bar code printer. If the printer still does not function after all
suggested solutions have been invoked, please contact the Customer Service
Department of your purchased reseller or distributor for assistance.
6.1 LED Status
This section lists the common problems that according to the LED status and other
problems you may encounter when operating the printer. Also, it provides solutions.
LED
Status /
Color
Printer
Status
Possible
Cause
Recovery Procedure
OFF
No response No power
* Turn on the power switch.
* Check if the green LED is lit on power
supply. If it is not lit on, power supply
is broken.
* Check both power connections from
the power cord to the power supply
and from the power supply to the
printer power jack if they are
connected securely.
Solid Green
ON
The printer is
* No action necessary.
ready to use
The printer is
paused
Green with
blinking
Pause
Error
* Press the FEED button to resume for
printing.
Red with
blinking
The out of label or 1. Out of label or ribbon
ribbon or the
printer setting is
not correct
* Load a roll of label and follow the
instructions in loading the media then
press the FEED button to resume for
printing.
* Load a roll of ribbon and follow the
instructions in loading the ribbon then
press the FEED button to resume for
printing.
2. Printer setting is not correct
* Initialize the printer by instructions in
“Power on Utility” or “Diagnostic Tool”.
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Note:
Printer status can be easily shown on the Diagnostic Tool. For more information about
the Diagnostic Tool, please refer to the instruction in the software CD disk.
6.2 Print Quality
Problem
Possible Cause
Check if interface cable is well
connected to the interface
connector.
Recovery Procedure
Re-connect cable to interface.
The serial port cable pin
configuration is not pin to pin
connected.
Please replace the cable with pin
to pin connected.
The serial port setting is not
consistent between host and
printer.
Please reset the serial port
setting.
Not Printing
The port specified in the Windows Select the correct printer port in
driver is not correct.
The Ethernet IP, subnet mask,
gateway is not configured
properly.
the driver.
Configure the IP, subnet mask
and gateway.
Label or ribbon loaded not
correctly.
Follow the instructions in loading
the media or loading the ribbon.
Loading the ribbon.
No print on the
label
Ribbon run out.
Continuous
Please do the initialization and
gap/black mark calibration.
The printer setting may go wrong.
feeding labels
Calibrate the gap/black mark
sensor.
Gap/black mark sensor sensitivity
is not set properly (sensor
sensitivity is not enough)
Make sure label size is set
properly.
Set label size exactly as installed
paper in the labeling software or
program.
Paper Jam
Remove the stuck label.
Labels may be stuck inside the
printer mechanism near the
sensor area.
Close the top cover completely
and make sure the right side and
left side levers are latched
properly
Poor Print Quality Top cover is not closed properly.
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Check if supply is loaded
correctly.
Reload the supply.
Change the ribbon or label
combination.
Ribbon and media are
incompatible.
Clean the print head.
Check if dust or adhesives are
accumulated on the print head.
Check if print density is set
properly.
Adjust the print density and print
speed.
Run printer self-test and check
the print head test pattern if
there is dot missing in the
pattern.
Check print head test pattern if
head element is damaged.
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7. LED and Button Operation
7.1 LED
LED Color
Description
Green/ Solid
This illuminates that the power is on and the device is
ready to use.
Green/ Flash
Amber
This illuminates that the system is downloading data
from PC to memory and the printer is paused.
This illuminates that the system is clearing data from
printer.
Red / Solid
Red / Flash
This illuminates printer head open, cutter error.
This illuminates a printing error, such as head open,
paper empty, paper jam, ribbon empty, or memory error
etc.
7.2 Button Operation
Feed
Press the button when the LED is green.
It feeds the label to the beginning of the next label.
Pause
Press the feed button during printing
The printing job is suspended.
Ribbon Sensor and 1. Turn off the power switch.
Gap/Black Mark 2. Hold on the button then turn on the power switch.
Sensor Calibration 3 Release the button when LED becomes red and blinking.
(Any red will do during the 5 blinks).
It will calibrate the ribbon sensor and gap/black mark
sensor sensitivity.
The LED color will be changed as following order：
Amber red (5 blinks) amber (5 blinks) green
(5 blinks) green/amber (5 blinks) red/amber (5
blinks) solid green
Note:
Please select gap or black mark sensor by GAP or BLINE
command prior to calibrate the sensor.
For more information about GAP and BLINE command,
please refer to TSPL2 programming manual.
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Gap/Black Mark 1.Turn off the power switch.
Sensor Calibratio, 2. Hold on the button then turn on the power switch.
Label Length
Measurement,
Self Test and enter
Dump Mode
3. Release the button when LED becomes amber and
blinking. (Any amber will do during the 5 blinks).
The LED color will be changed as following order.
Amber red (5 blinks) amber (5 blinks)
green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
It calibrates the sensor and measures the label
length and prints internal settings then enter the
dump mode.
Note:
Please select gap or black mark sensor by GAP or BLINE
command prior to calibrate the sensor.
For more information about GAP and BLINE command,
please refer to TSPL2 programming manual.
1. Turn off the power switch.
Printer
Initialization
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green after 5 amber
blinks. (Any green will do during the 5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green
(5 blinks) green/amber (5 blinks) red/amber (5
blinks) solid green
Note:
Always do gap/black mark sensor calibration after printer
initialization.
Set Black Mark 1. Turn off the power switch.
Sensor as Media 2. Hold on the button then turn on the power switch.
Sensor and
3. Release the button when LED turns green/amber after 5
Calibrate the Black green blinks. (Any green/amber will do during the 5 blinks).
Mark Sensor
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green
(5 blinks) green/amber (5 blinks) red/amber
(5 blinks) solid green
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Set Gap Sensor as 1. Turn off the power switch.
Media Sensor and 2. Hold on the button then turn on the power switch.
Calibrate the Gap 3. Release the button when LED turns red/amber after 5
Sensor
green/amber blinks. (Any red/amber will do during the 5
blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green
(5 blinks) green/amber (5 blinks) red/amber (5
blinks) solid green
Skip AUTO.BAS 1. Turn off printer power.
2. Press the FEED button and then turn on power.
3. Release the FEED button when LED becomes solid
green.
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green
(5 blinks) green/amber (5 blinks) red/amber (5
blinks) solid green
4. Printer will be interrupted to run the AUTO.BAS program.
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Revise History
Date
Content
Editor
*Add section 3.8: Diagnostic Tool
*Add the IP Address default setting
*Revise section 2.2
Camille
2008/2/29
2008/3/6
2008/3/7
Camille
Camille
Camille
*Add section 3.9: Install memory card
*Revise the printer default setting
*Revise section 3.6, 4.2 and 5.1
Revise the section 6
2008/3/10
2009/3/11
2009/6/16
Revise section 3.9 (Recommended SD card specification) Camille
*Add TTP-247/345 model name
*Revise section 4.2
Camille
*Add caution to compliances section
*Revise section 3.8
2009/10/14
2010/11/23
Camille
Camille
Camille
*Add section 3.9
* Revise compliances section
* Revise section 2.3 and 3.1
Modify TSC address
2011/1/25
2013/4/2
Modify section 2.2(cutter spec) and 4.2(V7.0 F/W self test) Camille
Add TSC YouTube web address
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Corporate Headquarters
Li Ze Plant
9F., No.95, Minquan Rd., Xindian Dist.,
New Taipei City 23141, Taiwan (R.O.C.)
TEL: +886-2-2218-6789
No.35, Sec. 2, Ligong 1st Rd., Wujie Township,
Yilan County 26841, Taiwan (R.O.C.)
TEL: +886-3-990-6677
FAX: +886-2-2218-5678
FAX: +886-3-990-5577
E-mail: [email protected]
TSC Auto ID Technology Co., Ltd.
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