Table of contents
Before you begin 4
Parts checklist 4
Installation 5
Installing handset battery 5
Telephone base installation 6
Removable handset bracket and
Dial a speed dial number 18
Re-assign speed dial locations 18
Directory 19
Store a directory entry 19
Edit a directory entry 21
Delete a directory entry 22
Dial a directory number 22
Move a directory entry to speed dial 23
Caller ID 24
About caller ID information 24
Call log 25
Review call log 25
Remove records from call history 26
Dial a displayed number 26
Store a call log entry in the directory 27
Call log display screen messages 27
Headset operation 28
Belt clip 28
Troubleshooting 29
Battery 36
Important safety instructions 37
Maintenance 38
telephone base plate 7
Handset features 8
Telephone base features 9
Telephone operation 10
Make, answer and end a call 10
Call waiting 10
Set handset ringer 11
Set date and time 12
Dial mode 12
Temporary tone dialing 13
Language 13
Display screen messages 14
Speed dial 15
Store a speed dial entry 15
Edit a speed dial entry 17
Delete a speed dial number 17
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Congratulations
on purchasing your new VTech product
Before using this telephone, please read the
Important safety instructions
on page 35 of this manual
This manual has all the feature operations and troubleshooting necessary
to install and operate your new VTech telephone Please review this manual
thoroughly to ensure proper installation and operation of this innovative and
feature rich VTech product For support, shopping, and everything new at
VTech, visit our website at www vtechphones com
In Canada, please visit www vtechcanada com
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Before you begin
Parts checklist
1 Telephone base
2 Handset
•
To purchase
replacement
batteries or obtain
a replacement
power adapter,
visit our website at
www vtechphones
com or call
3 Color handset bracket and
telephone base plate
4 AC power adapter
5 Belt clip
6 Telephone line cord
7 Battery
8 User’s manual
9 Battery compartment cover
1 (800) 595-9511
In Canada, go to
www vtechcanada
com or call
2 Handset 3 Color handset bracket and
1 Telephone base
1 (800) 267-7377
telephone base plate
4 AC power adapter
5 Belt clip
6 Telephone line cord
7 Battery
8 User’s manual
9 Battery
compartment cover
4
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Installation
Installing handset battery
•
Plug the battery connector securely into the jack inside the battery compartment according to
the color-coded label
Insert battery in the center of the battery compartment
Press down on the wired side until the battery securely snaps into place
Neatly tuck the wires inside the battery compartment
•
Use only the
VTech battery (or
equivalent) supplied
with this telephone
To obtain a
•
•
•
•
•
replacement, visit
our website at
www vtechphones
com or call 1 (800)
595-9511
Position the battery compartment cover and slide it towards the unit until it clicks into place
Put the handset in the telephone base to charge the new battery for at least 16 hours
Place the handset in the telephone base when not in use to ensure optimum performance
In Canada, go to
www vtechcanada
com or call 1 (800)
267-7377
•
If the handset will
not be used for
a long period of
time, remove the
battery to prevent
possible leakage
5
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Installation
Telephone base installation
Install the telephone base and the power adapter as shown below Choose a location away from
any electronic equipment and appliances such as personal computers, computer routers, wireless
routers (wireless broadband, wi-fi, or 802.11), television sets, microwave ovens and refrigerators.
Avoid excessive heat, cold, dust or moisture
Plug the connector of the power adapter to the connector jack at the bottom of the telephone base
Then plug the power adapter into a standard electrical outlet not controlled by a wall switch
•
If you need
to install your
telephone within
the same room
as other cordless
telephones or
wireless products,
you may need to
select a different
channel for your
router or change
the channel on
your handset
•
•
Connect the telephone line cord to the jack at the bottom of the telephone base, and the other
end to the wall jack
If you receive high speed internet through your telephone line (commonly referred to as DSL) and
you are experiencing interference during telephone conversations and/or your caller ID features
are not functioning properly, install a DSL filter to the telephone line between the telephone base
and the telephone wall jack. Contact your DSL service provider for a DSL filter.
To power outlet
•
This power
adapter is
intended to be
correctly oriented
in a vertical
AC power adapter
or floor mount
position The
prongs are not
designed to hold
the plug in place if
it is plugged into a
ceiling, under-the-
table or cabinet
outlet
To single-line
telephone jack (RJ11C)
Telephone line cord
DSL filter
(optional for DSL
users)
6
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Installation
Removable handset bracket and telephone base plate
Your telephone comes with an additional handset bracket and telephone base plate Change the
bracket and plate to suit your mood or match your room decor
Handset bracket
1 Carefully remove the bracket by pressing and sliding it
1
2
downward to the bottom of the handset with both hands
2 Remove the bracket by pulling it downward
3 Insert the new bracket by aligning the two sides of the bracket
and pushing it upward to the top of the handset
4 Press the bracket on both sides towards the center of the
handset until it clicks securely into place
Telephone base plate
1 Insert your thumb in the slot at the back of the telephone base
and then lift the telephone base plate away from the slots on
the telephone base by pulling it upward
2 Align the tabs on the back of the new telephone base plate into
the slots on the telephone base until it clicks into place
2
1
3
7
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Handset features
SEL (select)
/
•
Press to store a programming option, or to
store a directory entry
•
•
When the telephone is not in use,
press to display directory entries
Press and hold for two seconds
during idle mode to adjust ringer
volume A double beep will
sound when the highest setting is
reached
/CID
•
•
When the telephone is not in use, press to
display caller ID information
Press and hold for two seconds while in idle
mode to adjust ringer volume A double beep
will sound at the lowest setting
During a call, press to lower listening
volume A double beep will sound at the
lowest setting
•
During a call, press to increase
listening volume A double beep
will sound when the highest
setting is reached
•
OFF
•
•
During a call, press to hang up
While the handset is ringing, press
to silence the ringer
Press and hold for two seconds
while in idle mode to erase the
MISSED CALLS display
During programming, press to exit
without making changes
•
•
Press this button to make or answer a
call
During a call, press to receive an
incoming call if call waiting is activated
•
•
CHAN/REMOVE
REDIAL/PAUSE
•
•
Switch to a clear channel while on a call
While handset is not in use, press and hold
to delete all records in the call log
When viewing the call log, press to delete
the current record
•
Press
, then press this button
to call the last number dialed
-OR-
Press this button, then press
to call the last number dialed
While handset is not in use, press
this button twice to delete the last
number dialed from this telephone
While dialing or entering numbers
into the directory, press to insert a
dialing pause
•
•
PROG
Press to enter programming mode while
the handset is in idle mode
•
8
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Telephone base features
CHARGE/IN USE
•
•
•
Flashes when the handset is in use
Flashes in unison with incoming ringing
On when the handset is charging in the
telephone base
FIND HANDSET
Press to page the handset for up to 60 seconds
Press FIND HANDSET, OFF, or place the
handset back in the telephone base to cancel
the paging
9
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Telephone operation
Make, answer, and end a call
•
Press
and then use the dial pad keys to dial a number
-OR-
•
Dial a number and then press
.
• Press
to answer an incoming call
•
Press OFF or put the handset back to the telephone base to end a call
• The call timer will be activated during a call to show call duration
• Press /CID or
/
to adjust the listening volume during a conversation
Call waiting
If you subscribe to call waiting service and you are on a call when a new call
comes in, you will hear a beep The caller ID information will be displayed if you
subscribe to caller ID service from your local telephone company
• Press
call on hold
• Press
on the handset to answer the incoming call and put the current
at anytime to alternate between calls
10
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Telephone operation
Set handset ringer
There are many ring tones to choose from To hear a sample of each and change the ringer
setting:
1 Make sure the handset is in idle mode
2 Press PROG
3 Press or until the screen displays RINGER: and the current setting
4 Press SEL. The current setting blinks, and you will hear a sample of the ring tone
5 Press or to hear samples of all of the available ring tones
6 Press SEL to choose the desired ring tone The screen will display:
•
If the ringer volume
is set to off, the
telephone will not
ring during an
incoming call but
the CHARGE/IN
USE indicator will
flash. The screen
will display
RINGER OFF and
a ringer off icon
will be shown
RINGER: Rotary
7 Press or to adjust the volume level
8 Press SEL to confirm the volume setting, you’ll hear a confirmation beep.
11
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Telephone operation
Set date and time
If you subscribe to caller ID service, the date and time will be set automatically with the first incoming
call If you do not have caller ID service, the date and time can be set manually
1 Make sure the handset is in idle mode
2 Press PROG
3 Press or until the screen displays DATE/TIME
4 Press SEL The current month blinks
5 Use
or to adjust the month, then press SEL
6 Repeat step 5 to adjust the day, hour, minute and
(indicates am) or (indicates pm) There
will be a confirmation beep.
Dial mode
The dial mode is preset to touch tone If you have touch tone service, the telephone is ready for use
as soon as the battery is charged
If you have pulse (rotary) service, the dial mode must be changed
1 Make sure the handset is in idle mode
2 Press PROG
3 Press or until the screen displays DIAL MODE: and the current setting
4 Press SEL The current setting blinks
5 Press or to select from TONE or PULSE
6 Press SEL to save your selection. There will be a confirmation beep.
12
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Telephone operation
Temporary tone dialing
If you have pulse (rotary) service, you can change from pulse to touch tone dialing during a call
by pressing *TONE This is useful if you need to send touch tone signals for access to telephone
banking or long distance services
1 Dial the number
2 Press *TONE Buttons pressed after this send touch tone signals
3 After you hang up, the phone automatically returns to pulse dial service
Language
You can select from English, Espanol or Francais
1 Make sure the handset is in idle mode
2 Press PROG
3 Press or until the screen displays LANGUAGE
4 Press SEL The current setting blinks
5 Press or to select among ENGLISH, ESPANOL or FRANCAIS When the desired language
is displayed, press SEL or PROG. There will be a confirmation beep.
13
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Telephone operation
Display screen messages
Screen displays:
** RINGING **
CONNECTING...
PHONE ON
When:
There is a incoming call
The handset is waiting for a dial tone
The handset is in use
The base is paging the handset
The battery needs to be recharged
** PAGING **
LOW BATTERY
The handset is changing to one of the 30 channels available for better
reception
SCANNING...
Together with an error tone when the base power is off and
is
pressed
CAN’T CONNECT
NEW VOICEMAIL
Displays when handset is out of range and an attempt to dial failed
There is telephone company voicemail
14
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Speed dial
You can store as many as nine frequently dialed telephone numbers with names (up to 15 characters
and 24 digits in each location) into the speed dial memory locations you assign in the handset
•
The entries stored in
speed dial memory
will be marked 1
through 9 in the
telephone directory
Press OFF anytime
to exit the speed dial
mode
When the memory
is full, the screen
displays
MEMORY FULL, an
error tone sounds
and no new entry
can be stored until
an entry is deleted
from the speed
dial memory or the
telephone directory
Take caution when
assigning speed dial
location numbers
in memory If the
location already
has an entry stored,
the new entry
will overwrite the
existing one Be
careful not to save
over entries you do
not wish to delete
from memory
Store a speed dial entry
1 Press PROG
2 Press or until the screen displays SPEED DIAL
3 Press SEL The screen displays ENTER 1-9
4 Press the key (1 through 9) for the memory location for the new entry
The screen displays ENTER NAME
5 Using the chart below, enter up to 15 characters for the name to be stored with the
number Press to backspace and make corrections; press to advance or add a space
6 After entering the name, press SEL or PROG The screen displays ENTER NUMBER
•
•
Press
Dial Key Once
Twice 3 Times 4 Times 5 Times 6 Times
1
1
•
A
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
2
D
3
G
4
J
L
5
M
O
R
V
Y
6
P
7
9
7
T
8
W
9
0
0
*
*
&
‘
,
-
#
#
15
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Speed dial
7 Enter the telephone number Press to backspace and make corrections Press REDIAL/PAUSE
to store a pause in the dialing sequence A P will be displayed to signify a dialing pause
-OR-
•
•
When an incoming
telephone number
matches an
existing number
in the directory
or speed dial, the
stored name will
be displayed on
the screen
Press REDIAL/PAUSE to display the last number dialed
8 Press SEL or PROG The screen displays DISTINCT RING? and the current setting
9 Press or
to change the setting Choose Y for a distinctive ring tone or N for a currently set
ring tone
10 Press SEL or PROG to confirm your selection.
If you choose Y, the screen displays:
If you choose N, skip to step 12
When a distinctive
ringer is chosen
for a specific
caller, you can
identify that caller
at once if that
11 The ringer name will blink Press or for the desired ring tone
12 Press SEL or PROG to confirm your selection and there will be a confirmation beep.
caller calls you
16
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Speed dial
Edit a speed dial entry
1 Press and hold the memory location key (1-9) of the entry to be
edited
2 When the screen displays the desired number, press SEL Then
press or until EDIT flashes, Press SEL
3 The screen displays the name and number The cursor appears
at the end of the name Press to backspace or to add a space
and the dial pad keys to edit the name Press SEL to move to
edit the number Press SEL to continue and edit the distinct ring
tone Follow steps 9-12 in Store a speed dial entry (page 15)
Delete a speed dial number
1 Press and hold the memory location key (1-9) of the entry to be
deleted
2 When the screen displays the number to be deleted, press SEL
Then press or
until ERASE flashes.
3 Press SEL The screen displays ERASE NO YES
4 Press or until YES flashes.
5 Press SEL and there will be a confirmation beep.
17
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Speed dial
Dial a speed dial number
1 Press and hold the memory location key (1-9) of the entry you
wish to dial
2 Press
to dial the displayed memory number
Re-assign speed dial locations
1 Press and hold the memory location key (1-9) of the entry you
wish to re-assign
2 When the screen displays the number you want to re-assign,
press SEL Then press
or
until SPEED flashes.
3 Press SEL The screen displays ENTER 1-9 and the
number
4 Press the keys (1-9) to re-assign this entry into another
memory location and there will be a confirmation beep.
18
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Directory
The directory can store up to 20 entries (including nine speed dial entries) Each entry may consist
of a number up 24 digits and a name up to 15 characters
•
Press OFF at
anytime to exit the
directory
Store a directory entry
1 Press PROG The screen displays DIRECTORY
2 Press SEL The screen displays ENTER NAME
3 Using the chart below, enter up to 15 characters for the name to be stored with the number Press
to backspace and make corrections, and press to advance or add a space
Press
Dial key Once
Twice 3 times 4 times 5 times 6 times
1
1
A
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
2
3
4
5
6
7
8
9
D
G
J
L
M
O
R
V
Y
P
7
9
T
W
0
0
*
*
&
‘
,
-
#
#
19
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Directory
4 After entering the name, press SEL or PROG The screen displays ENTER NUMBER
5 Enter the telephone number Press to backspace and make corrections Press REDIAL/PAUSE
to store a pause in the dialing sequence A P will be displayed to signify a dialing pause
-OR-
Press REDIAL/PAUSE to display the last number dialed
6 Press SEL or PROG The screen displays DISTINCT RING? and the current setting
7 Press or to change the setting Choose Y for a distinct ring tone or N for the currently set ring
•
When a distinctive
ringer is chosen
for a specific
caller, you can
identify that caller
at once if that
caller calls you
tone
8 Press SEL or PROG to confirm your selection.
If you choose Y, the screen displays:
If you choose N, skip to step 10
9 The ringer name will blink Press or for the desired ring tone
10 Press SEL or PROG to confirm your selection.
20
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Directory
Edit a directory entry
1 Press
/
The screen displays DIRECTORY
•
When memory is
full, the screen
displays
2 Press or to scroll alphabetically through the entries
-OR-
MEMORY FULL
There will be an
error tone and no
new entry can be
stored until an
existing entry is
deleted
Press the dial pad key for the first letter of the entry to be edited.
3 When the screen displays the desired entry, press SEL
Then press or until EDIT flashes.
����
����������
������
������
4 Press SEL The screen displays the name and number The cursor appears at the end of the
name Use to backspace, to add spaces and the dial pad keys to edit the name Press SEL
to move on to edit the number Use to backspace and make corrections Press SEL to move
on to edit the distinct ring tone Follow steps 7-10 in Store a directory entry (page 20)
21
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Directory
Delete a directory entry
1 Press
/
and the screen displays DIRECTORY
2 Press or to scroll alphabetically through entries
-OR-
Press the dial pad key for the first letter of the entry to be deleted.
3 When the screen displays the desired entry, press SEL
Then press or until ERASE flashes.
�����
�����������
����������
4 Press SEL The screen displays ERASE NO YES and the number. The current setting flashes.
5 Press or until YES flashes.
6 Press SEL and there will be a confirmation beep.
Dial a directory number
1 Press
/
The screen displays DIRECTORY
2 Press or to scroll alphabetically through the entries
-OR-
Press the dial pad key for the first letter of the entry to be dialed.
3 Press
to dial the displayed directory number
22
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Directory
Move a directory entry to speed dial
1 Press
/
The screen displays DIRECTORY
2 Press or to scroll alphabetically through the directory
-OR-
Press the dial pad key for the first letter of the entry to be moved.
3 When the screen displays the entry to be moved, press SEL. Then press or until SPEED
flashes.
����������������
����������
4 Press SEL The screen displays ENTER 1-9 and the number
5 Press the key (1-9) to move this entry from the directory into the speed dial and assign it to
memory. There will be a confirmation beep and the assigned speed dial location number will
displayed
23
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Caller ID
About caller ID information
If you subscribe to caller ID service from your local telephone company, this feature displays the
name and telephone number of the caller before answering a call (even when you are on another
call) The caller ID features of this product will work only if you subscribe to caller ID service and
both you and the caller are in areas offering caller ID service, and if both telephone companies use
compatible equipment
Contact your local telephone company if:
•
you have both caller ID and call waiting, but as separate services (you may need combined service),
• you have only caller ID service, or only call waiting service,
• you do not subscribe to caller ID or call waiting services but wish to try them
There may be fees for these services, and they may not be available in all areas
This product can be used without subscribing to either caller ID or combined caller ID with call waiting
service, although the caller ID features of this product will not function
24
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Caller ID
*
VTech
•
When repeat
caller ID (CID)
data arrives, the
newest date,
time and caller
ID information
overwrite the
old information,
and is displayed
during call log
review
Call log
•
Press OFF at
anytime to exit
the call log
The information of the caller will be displayed if you subscribe to caller ID service from your local
telephone company The call log can store up to 45 entries
When the memory is full, the oldest call information is deleted to make room for new incoming call
information. For each incoming call, the screen displays the following information between the first
and second rings:
•
•
•
•
The caller’s name (up to 15 characters are sent by your telephone company)
The caller’s area code and telephone number (up to 11 digits)
The time and date of the call
The repeat Tag (
) in the upper right corner indicates this party has called more than once
Review call log
1 Press /CID to view the call log
2 Use or to scroll through entries in the call log Press to scroll down for older entries Press
to scroll up for newer entries
25
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Caller ID
Remove records from call history
Remove a specific entry:
1 Locate the record to be deleted from the call log
2 Press CHAN/REMOVE and there will be a confirmation beep.
Remove all entries:
1 When the handset is in idle mode, press and hold CHAN/REMOVE The screen displays
ERASE ALL NO YES
2 Press or until YES flashes.
3 Press SEL and there will be a confirmation beep.
Dial a displayed number
1 Locate the desired record in the call log
2 If you wish to change how the number is dialed, press # The screen displays all dialing sequences
available for this entry (1 + area code + number; area code + number; number only; 1+ number)
The various dialing options are:
5959511
15959511
8005959511
18005959511
3 Press SEL Press or until DIAL flashes.
4 Press SEL again The number is automatically dialed
-OR-
When the number is correctly displayed for dialing, press
.
26
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Caller ID
Store a call log entry in the directory
1 Locate the desired entry in the call log to be stored in the directory
•
When the
2 If you wish to change how the number is stored, press # The screen displays all dialing
sequences available for this entry (area code + number; 1 + area code + number; number only;
1 + number)
memory is full, the
screen displays
MEMORY FULL
There will be an
error tone and no
new number can
be stored until an
existing entry is
deleted
3 Press SEL and then press or until PROGRAM flashes.
PROGRAM
DIAL
8005959511
OLD
28 5/01 5:40PM
4 Press SEL The screen displays the number and name The cursor appears at the end of the
name Use to backspace, to add a space and the dial pad keys to edit the name Press SEL
to edit the number Use to backspace and make corrections Press SEL to confirm.
5 Follow steps 7-10 in Store a directory entry (page 20).
Call log display screen messages
Display:
When:
The caller is blocking name information
PRIVATE NAME
PRIVATE NUMBER
PRIVATE CALLER
UNKNOWN NAME
UNKNOWN NUMBER
UNKNOWN CALLER
LONG DISTANCE
The caller is blocking telephone number information
The caller is blocking name and number information
This caller’s name is unavailable
This caller’s number is unavailable
No call information is available about this caller
This is a long distance call
27
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Headset operation
The handset is equipped with a 2 5mm headset jack for use
with an optional accessory headset for handsfree operation To
purchase a headset, visit our website at www vtechphones com or
call 1 (800) 595-9511 In Canada, go to www vtechcanada com or
call 1 (800) 267-7377
•
Whenever a
compatible
headset is
connected to the
cordless handset,
the microphone
on the handset
will be muted to
alleviate the effect
of background
noise
Once you have a compatible 2 5mm headset, locate the headset
jack on the side of the handset Connect the plug on the headset
cord to the jack (under a small rubber flap) on the cordless handset.
The plug should fit securely. Do not force the connection.
Belt clip
Your telephone is also equipped with a detachable belt clip Align
the pins on the inside edge of the clip with the notches on the sides
of the handset The belt clip should snap securely into place Do
not force the connection
28
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Troubleshooting
If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website
at www vtechphones com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377
Problem
Suggestion
My telephone does not • Make sure the battery is installed and charged correctly (page 5) For optimum daily
work at all
performance, return the cordless handset to the telephone base after use
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall
switch
• Make sure the telephone line cord is plugged firmly into the telephone base and the modular
wall jack
• Unplug the unit’s electrical power Wait for approximately 15 seconds, then plug it back in
Allow up to one minute for the cordless handset and telephone base to synchronize
• Charge the battery in the cordless handset for at least 16 hours
• Remove and re-insert the battery If that still does not work, it may be necessary to purchase
a new battery
• Disconnect the telephone base from the modular jack and plug in a working telephone If this
telephone does not work, the problem is probably in the wiring or the local service Call the
local telephone company
There is no dial tone
• First, try all the suggestions above
• Move the cordless handset closer to the telephone base It might be out of range
• The telephone line cord might be malfunctioning Try installing a new telephone line cord
•
Disconnect the telephone base from the telephone jack and connect a different telephone If
there is no dial tone on the other telephone either, the problem is in your wiring or local service
Contact your local telephone company
29
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Troubleshooting
Problem
Suggestion
I cannot dial out
• First, try all the above suggestions
• Make sure there is a dial tone before dialing It is normal if the cordless handset takes a second
or two to synchronize with the telephone base before producing a dial tone Wait an extra
second before dialing
• Make sure the telephone is set to the correct dial mode (pulse dial or tone dial) for the service
in your area Refer to the Dial mode section of this user’s manual (page 12) to set the dial
mode
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service Contact your local telephone company (charges may apply)
• Eliminate any background noise Noise from a television, radio, or other appliances may cause
the telephone not to dial out properly. If you cannot eliminate the background noise, first try
muting the cordless handset before dialing, or dialing from another room in your home with
less background noise
My cordless handset
beeps five times
and not performing
normally
• Make sure the power cord is securely plugged into the telephone base Plug the unit into a
different electrical outlet not controlled by a wall switch
• Move the cordless handset closer to the telephone base It might be out of range
• Reset the telephone base by unplugging the unit’s electrical power Wait for 15 seconds and plug
it back in again Allow up to one minute for the handset and telephone base to synchronize
• Other electronic products can cause interference to your cordless telephone Try installing
your telephone as far away from these electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless telephones
30
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Troubleshooting
Problem
Suggestion
Low Battery is
• Place the handset in the telephone base for recharging
displayed on screen
• Remove and re-install the battery and use it normally until fully discharged, then recharge the
handset on the telephone base for 16 hours
• If the above measures do not correct the problem, the battery may need to be replaced
The battery does not
charge in the handset
or the handset battery
does not accept
• Make sure the handset is placed in the charger correctly The CHARGE/IN USE light on the
telephone base should be on
• Remove the battery from the handset and then re-install it in the handset Put the handset
back to the telephone base and let it charge for 16 hours
charge
• If the cordless handset is in the telephone base but the CHARGE/IN USE light is not on, refer
to The CHARGE/IN USE light is off in this section
• It may be necessary to purchase a new battery Please refer to the Installing handset battery
section of this user’s manual (page 5)
• The telephone might be malfunctioning Please refer to the Warranty section of this user’s
manual (page 38) for further instruction
The CHARGE/IN USE • Clean the charging contacts on the cordless handset and telephone base each month using
light is off
a pencil eraser or a dry non-abrasive fabric
• Make sure the power adapter and telephone line cord are plugged in correctly and securely
• Unplug the power adapter Wait for 15 seconds before plugging it back in Allow up to one
minute for the cordless handset and telephone base to reset
• The telephone might be malfunctioning Please refer to the Warranty section of this user’s
manual (page 38) for further instruction
31
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Troubleshooting
Problem
Suggestion
•
Disconnect the telephone base from the telephone jack Plug in a different telephone If
there are still other calls, the problem is probably in the wiring or local service Call your local
telephone company
I hear other calls while
using the telephone
•
•
Press CHAN/REMOVE to switch to a clear channel when on a call
Make sure the telephone line cord is plugged in securely
I hear noise in the
cordless handset, and
none of the keys or
buttons work
32
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Troubleshooting
Problem
Suggestion
The telephone does not • Make sure the ringer is on (page 11)
ring when there is an
incoming call
• Make sure the telephone line cord and power adapter are plugged in properly (see page 6)
• The cordless handset may be too far from the telephone base Move it closer to the telephone
base
• There may be too many extension telephones on the telephone line to allow all of them to ring
simultaneously Try unplugging some of them
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service Contact the local telephone company (charges may apply)
• Other electronic products can cause interference to your cordless telephone Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones
• Test a working telephone at the telephone jack If another telephone has the same problem,
the problem is in the telephone jack Contact your local telephone company (charges may
apply)
• The telephone line cord might be malfunctioning Try installing a new telephone line cord
• Re-install the battery and place the cordless handset in the telephone base
• Wait for the cordless handset to synchronize with the telephone base Allow up to one minute
for this to take place
33
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Troubleshooting
Problem
Suggestion
There is noise
or interference
during a telephone
conversation
• The handset may be out of range Move it closer to the telephone base
• Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference Try moving the appliance or telephone base to another outlet
• Other electronic products can cause interference to your cordless telephone Try installing
your telephone as far away as possible from the following electronic devices: wireless routers,
radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, wireless routers, and
other cordless telephones
My calls cut in and out
when I am using the
cordless handset
• Microwave ovens operate on the same frequency as your telephone It is normal to experience
static on your telephone while the microwave oven is operating Do not install this telephone
in the same outlet or near a microwave oven
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location If this solves the problem, re-locate your
telephone or modem farther apart from each other, or use a different surge protector
• The layout of your home or office might be limiting the operating range. Try moving the telephone
base to another location, preferably a higher location for better reception
• Disconnect the telephone base from the modular jack and plug in a corded telephone If calls
are still not clear, the problem is probably in the wiring or local service Contact the local
telephone company (charges may apply)
• Press CHAN/REMOVE while on a call until the interference has been eliminated
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service Contact the local telephone company (charges may apply)
• Do you have DSL serviceꢀ If yes, you need to have a DSL filter installed at every telephone jack
that has a telephone connected to it. Contact your DSL service provider for filter information.
34
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Troubleshooting
Problem
Suggestion
MycallerIDfeaturesare • Caller ID is a subscription service You must subscribe to this service from your local telephone
not working properly
company for this feature to work on your telephone
• The caller may not be calling from an area which supports caller ID
• Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
The system does
• Make sure you subscribe to caller ID with call waiting features provided by the local telephone
not receive caller ID
or the system does
not display caller ID
during call waiting
company
• The caller may not be calling from an area which supports caller ID
• Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
Common cure for
• If the unit is not responding normally, try putting the cordless handset in the telephone base
electronic equipment
If it does not seem to respond, try the following (in the order listed):
• Disconnect the power to the telephone base
• Disconnect the battery on the cordless handset
• Wait a few minutes before connecting power to the telephone base
• Re-install the battery and place the cordless handset into the telephone base
• Wait for the cordless handset to synchronize its connection with the telephone base Allow up
to one minute for this to take place
35
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Battery
After the battery is fully charged for 16 hours, you can expect the following performance:
Operation
Operating time
5 hours
While in use (talking)
While not in use (standby*)
5 days
*Handset is off the telephone base but not in use
The battery needs charging when:
• A new battery is installed in the handset
• LOW BATTERY is displayed on the handset screen
CAUTION:
1 Use only the supplied battery (part number 80-5074-00-00) or equivalent To order a replacement, visit our website at
www vtechphones com or call 1 (800) 595-9511 In Canada, visit www vtechcanada com or call 1 (800) 267-7377
2. Do not dispose of the battery in a fire. Check with local waste management codes for special disposal instructions.
3 Do not open or mutilate the battery(ies) Released electrolyte is corrosive and may cause burns or injury to the eyes or
skin The electrolyte may be toxic if swallowed
4 Exercise care in handling batteries in order not to create a short circuit by letting them come into contact with conductive
materials such as rings, bracelets, and keys The battery and/or conductor may overheat and cause burns
5. Charge the battery(ies) provided with or identified for use with this product only in accordance with the instructions and
limitations specified in this manual.
WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE
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Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1 Read and understand all instructions
2 Follow all warnings and instructions marked on the product
3 Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning
4 Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool)
5 Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage
6 Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation To protect them from overheating, these openings
must not be blocked by placing the product on a soft surface such as a bed, sofa or rug This product should never be placed near or over a radiator or heat
register This product should not be placed in any area where proper ventilation is not provided
7 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home,
consult your dealer or local power company
8 Do not allow anything to rest on the power cord Do not install this product where the cord may have anyone walking on it
9 Never push objects of any kind into this product through slots in the telephone base or handset as they may touch dangerous voltage points or create a short circuit
that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
10 To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility Opening or removing parts of the telephone base
or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when
the product is subsequently used
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged
into a ceiling or an under-the-table/cabinet outlet
13 Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:
A When the power supply cord or plug is damaged or frayed
B If liquid has been spilled onto the product
C If the product has been exposed to rain or water
D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating
instructions, as improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore
the product to normal operation
E If the product has been dropped and the telephone base and/or handset has been damaged
F If the product exhibits a distinct change in performance
14 Avoid using a telephone (other than cordless) during an electrical storm There is a remote risk of electric shock from lightning
15 Do not use the telephone to report a gas leak in the vicinity of the leak
16 Only put the handset of your telephone next to your ear when it is in normal talk mode
SAVE THESE INSTRUCTIONS
37
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Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care
Avoid rough treatment
Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it
Avoid moisture
Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain, or handle it with wet hands Do not install your telephone base near a
sink, bathtub or shower
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety, take caution when using electric appliances during
storms
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do
not use excess water or cleaning solvents of any kind
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If your telephone base should fall into water, DO NOT
RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords
Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories
provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when
installed and used normally and in accordance with the Product operating instructions This limited warranty extends only to the Consumer for Products
purchased and used in the United States of America and Canada
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective
Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective
Product If we repair the Product, we may use new or refurbished replacement parts If we choose to replace the Product, we may replace it with a new
or refurbished Product of the same or similar design We will retain defective parts, modules, or equipment Repair or replacement of the Product, at
VTech’s option, is your exclusive remedy VTech will return repaired or replacement Products to you in working condition You should expect the repair or
replacement to take approximately 30 days
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase If VTech repairs or replaces a Materially Defective Product
under the terms of this limited warranty, this limited warranty also applies to repaired or replacement Product for a period of either (a) 90 days from the date
the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer
38
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Warranty
What is not covered by this limited warranty?
This limited warranty does not cover:
1
Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling,
neglect, inundation, fire, water or other liquid intrusion; or
2.
3
4
5
Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or
Product to the extent that the problem is caused by use with non-VTech accessories; or
Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered
illegible; or
6
Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or
institutional purposes (including but not limited to Products used for rental purposes); or
7
Product returned without valid proof of purchase (see item 2 below); or
8
Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit
How do you get warranty service?
To obtain warranty service in the United States of America, please call 1-800-595-9511; In Canada, please dial 1 (800) 267-7377 NOTE: Before calling for
service, please review the user’s manual - a check of the Product controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling
charges incurred in the transport of the Product(s) to the service location VTech will return repaired or replaced Product under this limited warranty to you,
transportation, delivery or handling charges prepaid VTech assumes no risk for damage or loss of the Product in transit If the Product failure is not covered
by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the
cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered
by this limited warranty
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
2 Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3 Provide your name, complete and correct mailing address, and telephone number
Other Limitations
This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product
VTech provides no other warranties for this Product The warranty exclusively describes all of VTech’s responsibilities regarding the Product There are no other
express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary
use) are limited to one year from date of purchase Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not
limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties)
resulting from the use of this Product Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you
Please retain your original sales receipt as proof of purchase.
39
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Operating range
This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC) Even so, this handset and telephone
base can communicate over only a certain distance — which can vary with the locations of the telephone base and the handset, the weather, and the construction
of your home or office.
If the handset receives a call while out of range, the handset might not ring — or if it does ring, the call might not connect well when you press
to the telephone base, then press to answer the call
Move closer
If the handset is moved out of range during a telephone conversation, there might be interference To improve reception, move closer to the telephone base
If the handset moves out of range without pressing OFF, the phone will be left off hook To hang up properly, walk back within range, periodically pressing OFF
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC)
rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications However,
there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
*
*
*
*
Re-orient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to
the intended usage of the product This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user
The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches)
or more If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA) The
label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to
your local telephone company upon request
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements
adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also
compliant An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines See Installation Instructions in the user’s manual
40
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FCC, ACTA and IC regulations
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called
The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas,
the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company.
This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this
equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified
installer
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be
made by the manufacturer or its authorized agents For repair procedures, follow the instructions outlined under the Limited Warranty
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service The telephone company is
required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct
the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its
facilities, equipment, operation, or procedures that could affect the proper functioning of this product The telephone company is required to notify you if such changes
are planned
If this product is equipped with a corded or cordless handset, it is hearing aid compatible
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or
test emergency numbers, please:
*
Remain on the line and briefly explain the reason for the call before hanging up.
*
Perform such activities in off-peak hours, such as early morning or late evening
Industry Canada
This equipment complies with regulations RSS210 and CS-03 of Industry Canada Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to
a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed five.
41
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The RBRC® Seal
The RBRC® Seal on the nickel-cadmium battery indicates that VTech Communications, Inc is voluntarily
participating in an industry program to collect and recycle these batteries at the end of their useful lives,
when taken out of service within the United States and Canada
The RBRC® program provides a convenient alternative to placing used nickel-cadmium batteries into the
trash or municipal waste, which may be illegal in your area
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the
RBRC® program or at authorized VTech product service centers Please call 1-800-8-BATTERYTM for information on Ni-Cd
battery recycling and disposal bans/restrictions in your area VTech’s involvement in this program is part of its commitment
to protecting our environment and conserving natural resources
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.
42
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Technical specifications
Frequency control
Crystal controlled PLL synthesizer
Transmit frequency
Telephone base: 912 75 - 917 10 MHz
Handset: 5863 8 - 5872 5 MHz
Receive frequency
Telephone base: 5863 8 - 5872 5 MHz
Handset: 912 75-917 10 MHz
Channels
30
Nominal effective range
Maximum power allowed by the FCC and IC Actual operating range
may vary according to environmental conditions at the time of use
Size
Handset: 196mm X 55mm X 40mm (including antenna)
Telephone base: 143mm X 124mm X 63mm
Weight
Handset: 126 grams
Telephone base: 167 grams
Power requirements
Memory
Handset: 400mAh Ni-Cd battery
Telephone base: AC9V @ 250mA
Directory: 20 memory locations including the nine speed dial
locations;
up to 24 digits and 15 characters
Caller ID: 45 memory locations;
up to 11 digits and 15 characters
43
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Index
A
E
Additional information 29-43
Answer a call 10
Edit a directory entry 21
Edit a speed dial 17
End a call 10
B
Basic operation 10-28
Battery 36
Belt clip 28
F
FCC, ACTA and IC regulations 40
G
C
Getting started 4-19
Call log 25
Call log display screen messages 27
Call waiting 10
Caller ID 24
H
Handset features
8
Headset operation 28
D
I
Date and time 12
Important safety instructions 37
Index 44
Delete a directory entry 22
Delete a speed dial entry 17
Dial a directory number 22
Dial a displayed number 26
Dial a speed dial number 18
Dial mode 12
Install handset battery
Installation 5-7
Internet
5
6
Directory 19
Display screen messages 14
DSL
6
44
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L
T
Language 13
Technical specifications 43
Telephone base features
9
Telephone base installation
Telephone operation
6
M
10-14
Maintenance 38
Temporary tone dialing 13
The RBRC® Seal 42
Troubleshooting 29
Make a call 10
Move a directory entry to speed dial 23
O
V
Operating range 40
Volume 11
P
W
Parts checklist
4
Warranty 38
R
Re-assign speed dial locations 18
Removable handset and telephone base plates
Remove records from call history 26
Review call log 25
7
Ringer options 27
S
Set handset ringer 11
Speed dial 15
Store a call log record in the directory 27
Store a directory entry 19
Store a speed dial entry 15
45
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VTECH TELECOMMUNICATIONS LTD
A member of THE VTECH GROUP OF COMPANIES
Distributed in the U S A by VTech Communications, Inc Beaverton, Oregon
Distributed in Canada by VTech Telecommunications Canada Ltd , Richmond, B C
Copyright ©2007 for VTECH TELECOMMUNICATIONS LTD
Printed in China
91-001083-010-100
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User’s manual
www vtechphones com
Model: gz5838
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