Ultra electronic Printer Prima 2e User Manual

Instruction Manual  
Prima 2e Retransfer Printer  
See p.11~13,22  
See p.15~19  
See p.19~21  
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P o w e r O f f .  
MENU  
See p.23~35  
See p.36~40  
See p.42~43  
Thank for purchasing this product.  
Please read this manual carefully before use to ensure correct operation.  
It is particularly important to read the Safety Precautions for safe operation. After  
reading, retain this manual carefully for future reference.  
The product number is important for quality control. Upon purchase, check the back of  
the unit to make sure that the product number is correctly displayed.  
Notes about this manual  
(1) This manual may not be reprinted in any way without permission.  
(2) The contents of this manual, as well as the specifications and design of this product,  
may change without notice.  
(3) The illustrations used in this manual may differ slightly from the actual product.  
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Information for USA  
NOTE:  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursu-  
ant to part 15 the FCC Rules. These limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment generates, uses and can radiate radio  
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interference will not occur in  
a particular installation. If this equipment does cause harmful interference to radio or television recep-  
tion, which can be determined by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
– Reorient or relocate the receiving antenna.  
– Increase the separation between the equipment and receiver.  
– Connect the equipment into an outlet on a circuit different from that to which the receiver is con-  
nected.  
– Consult the dealer or an experienced radio/TV technician for help.  
Caution: Changes or modifications not approved by party responsible for compliance could void user's authority  
to operate the equipment.  
Information for Canada  
Operation is subject to the following two conditions:  
(1) this device may not cause interference, and (2) this device must accept any interference, including  
interference that may cause undesired operation of the device.  
Information for EU  
Machine noise  
Sound power level: less than 70dB(A) according to DIN45635 part 19 (EN27779).  
The measurements are to be made according to DIN45635 part 2019 or EN27779, respectively.  
3
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Contents  
Notes for safe operation................................ 5  
Operation ................................................................... 25  
Turning on the power........................................... 25  
Turning off the power........................................... 26  
About the RESET button ..................................... 26  
On Initialization when the retransfer film cassette  
and/or the ink ribbon cassette is loaded .............. 26  
User modes ......................................................... 27  
User mode screen flow........................................ 27  
User mode settings.............................................. 28  
Display mode settings ......................................... 29  
Clearing the free counter ..................................... 30  
Cleaning mode .................................................... 30  
Ink mode setting .................................................. 31  
Retransfer mode setting ...................................... 32  
Buzzer mode setting............................................ 33  
Power saving mode settings................................ 33  
Setting the bend remedy mode ........................... 34  
Card Thickness setting mode .............................. 34  
Coercivity setting mode ....................................... 35  
Non-contact IC antenna setting mode ................. 35  
IC contact setting mode....................................... 35  
Test print .............................................................. 35  
Unit No. setting .................................................... 35  
Transport mode ................................................... 35  
Before use.................................................................... 7  
Product features .................................................... 7  
Checking accessories............................................ 7  
Handling of transfer film, ink ribbons and cards .... 7  
Handling ............................................................. 7  
Storage .............................................................. 7  
Storing and handling cards after printing ........... 8  
Purchasing print media and cards ..................... 8  
Escape Clause ...................................................... 8  
Installation ............................................................. 9  
Installation diagram ............................................ 9  
Names of parts........................................................... 10  
Front................................................................. 10  
Rear ................................................................. 10  
When the printer door is open.......................... 10  
Set-up......................................................................... 11  
Connecting the IC unit (sold separately) ............. 11  
Large size IC unit (sold separately) ................. 11  
Compact IC unit (sold separately).................... 12  
Connecting the Laminator................................ 12  
Connecting the power cord.................................. 13  
Installing the card stacker.................................... 14  
Discharging the card ........................................ 14  
Setting the ink ribbon........................................... 15  
Setting the retransfer film .................................... 17  
Caution when loading the retransfer film cassette  
and/or the ink ribbon cassette ............................. 19  
Setting cards........................................................ 19  
Inserting cards ................................................. 19  
When using magnetic cards............................. 21  
When using contact IC cards ........................... 21  
Loading cards .................................................. 21  
Switching the card thickness............................ 21  
Connecting with a host computer ........................ 22  
Connecting Multiple Printers ............................... 22  
Care and cleaning ...................................................... 36  
Cleaning the cleaning rollers ............................... 36  
Cleaning the thermal head .................................. 37  
Cleaning the fan filter........................................... 37  
Cleaning the card feed rollers and heat rollers.... 38  
Cleaning the magnetic head................................ 39  
Cleaning of he bobbin holders............................. 40  
Once printer servicing and cleaning have been  
completed ............................................................ 40  
Periodical maintenance ....................................... 40  
Troubleshooting ......................................................... 41  
Layout of rollers inside the printer ....................... 41  
Error code listing.................................................. 42  
Stopping when printing ........................................ 44  
Mending broken ink ribbon and retransfer film .... 44  
About printing errors ............................................ 44  
When retransfer operation is not complete ......... 44  
Caution when printing characters ........................ 44  
Removing card jams............................................ 45  
Hopper jam ...................................................... 45  
Turnover section [Jam (turnover)] .................... 46  
Retransfer section [Jam (transfer)] .................. 46  
Before use.................................................................. 23  
Names of parts on the operation panel ............... 23  
Setting buttons ................................................. 23  
Operation display LED ..................................... 23  
LCD panel ........................................................ 23  
Operation display LED contents and  
the LCD panel...................................................... 24  
Initialization period ........................................... 24  
Preheating period............................................. 24  
LCD operation display content ............................ 24  
Specifications ............................................................. 47  
Main specifications .............................................. 47  
4
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Notesforsafeoperation  
Beforeyouuse  
Read these notes on safety thoroughly before operating your printer in order to use the unit properly. Once you  
start using the unit, this manual should be put aside the unit, or at a convenient place where you can look up the  
manual any time as you need.  
WARNING  
CAUTION  
If you ignore the warning with this mark, and handle  
the unit in a wrong way, death or serious injuries may  
occur.  
If you ignore the caution with this mark, and handle  
the unit in a wrong way, injuries or damages to  
properties may occur.  
WARNING  
If the abnormal phenomena as listed below are seen, Do not use a line voltage other than instructed.  
• Using a line voltage or power supply which is not specified  
may cause a fire or electric shock.  
immediately stop operating the unit. Continuing  
operation may cause a fire or electric shock.  
• Smoke or odd smell comes out from the machine.  
• Water or metal went into the machine.  
• The unit fell to the floor, or the cabinet was broken.  
• The power cable is damaged (exposed lead, broken cable,  
etc.)  
If you see these phenomena, turn off the power, pull out the  
power plug, and contact your dealer as soon as possible. Do  
not try to repair it by yourself. It is dangerous.  
Do not put foreign materials from the openings of the  
machine (e.g., vents, card slots, cassette inlet, etc.)  
• Metals, flammable things, and other foreign materials may  
cause a fire or electric shock if entering into the machine.  
• If these things went into the machine, immediately turn off  
the power, pull out the power plug, and ask your dealer to  
repair. Do not try to repair it by yourself. It is dangerous.  
Do not put a container with liquid in it, or small metal  
ornaments and the like on the machine.  
• The liquid or metal entering into the machine acts as a  
Do not remove the screws, or disassemble or alter  
the machine.  
• High-voltage components are contained in the unit.  
Touching these areas may result in an electric shock.  
• Ask your dealer if you want your printer inspected or  
repaired.  
conductor, causing a fire or electric shock.  
• If liquid or metal went into the machine, immediately turn off  
the power, pull out the power plug, and ask your dealer to  
repair. Do not try to repair it by yourself. It is dangerous.  
• Do not remove the external covers of the machine. You may  
get an electric shock.  
Do not place the machine on a rickety table or  
slanting places.  
• The machine may fall out of the table or fall over, which may  
Do not work on the power cable, or give excessive  
force on it. Do not put heavy objects such as furniture  
on the cable.  
• The cable may be damaged, causing a fire or electric shock.  
• When you find a defect on the power cable, such as  
exposed lead, stop using the unit, and consult your dealer.  
damage the machine or injure you.  
• If the machine is damaged by falling or turnover,  
immediately turn off the power, pull out the power plug, and  
ask your dealer to repair. Do not try to repair it by yourself. It  
is dangerous.  
Do not use the machine with the power plug inserted  
incompletely.  
• The machine generates heat due to incomplete contact,  
causing a fire or electric shock.  
• Do not put many cords on a single plug socket. The power  
cords also heats up.  
Do not wet the machine with water.  
• Using the machine at a place where water splashes on the  
machine, or wetting the machine with water (applying,  
throwing, or spilling water over the machine) may cause a  
fire or electric shock.  
• If water entered into the machine, immediately turn off the  
power, pull out the power plug, and ask your dealer to repair.  
Do not try to repair it by yourself. It is dangerous.  
Do not use the machine with dusts piled on the  
power plug. Do not put a metallic material adjacent to  
the power plug.  
• Dusts and metal are conductive, causing a fire or electric  
shock.  
Do not touch the machine with wet hands.  
• Touching the machine with wet hands may cause an electric  
shock.  
• Pull out the power plug from the outlet every six months, and  
clean the dusts piled on the legs and body of the plug.  
Do not touch the power plug during electrical storms.  
• Lightning may cause an electric shock.  
5
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Notesforsafeoperation(continued)  
Ground the machine with the attached electric cord  
when connecting it to the utility outlet.  
• Using a cord other than the one supplied for grounding may  
Do not use the machine while it has a fault.  
• Do not use the machine while it has a fault, as this may  
cause a fire or electric shock.  
• Immediately turn off the power, pull out the power plug, and  
ask your dealer to repair. Do not try to repair it by yourself. It  
is dangerous.  
cause an electric shock when the machine fails.  
Do not put your head or yourself into the packaging  
bag.  
• Do not play with the packaging bag. You may suffocate  
yourself.  
• Give close attention to small children who may want to play  
with the packaging bag.  
CAUTION  
Pull out the power plug before cleaning the machine. Do not put the machine at a place where it becomes  
• This is for preventing electric shocks.  
excessively hot.  
• The surface and internal components may deteriorate. Also  
there is a danger of a fire. Special care should be taken for  
exposure to direct sunlight or a heater adjacent to the  
machine.  
Pull out the power plug when you won’t use the  
machine for a prolonged period of time to assure  
safety.  
• Remove the power plug from the outlet for safety when you  
Hold the body of the power plug when pulling it out.  
• Do not pull out the plug by holding the cable. The cable may  
be broken or damaged which may in turn cause a fire or  
electric shock.  
won’t use the machine for a long time.  
Do not move the machine with the power cable and  
other electric cables connected.  
• The cables may be damaged while being moved, which may  
cause a fire or electric shock.  
• You may stumble over the cable and get injured.  
Do not touch the power plug with a wet hand  
• You may get an electric shock.  
Do not lay the power cable near the heating  
equipment.  
Do not move the machine with objects placed on it.  
• They may fall on you and hurt you.  
• The covering of the cable will melt due to heat from such  
equipment, which may cause a fire or electric shock.  
Do not put heavy objects on the machine.  
• They may fall on you and hurt you.  
The heat rollers and adjacent areas become hot  
during operation.  
• Be careful not to touch the heat rollers and adjacent areas  
when replacing the ink ribbon or retransfer film, or remove  
jammed cards.  
Do not block the vents.  
• Heat generated inside the machine cannot escape, which  
may cause a fire.  
Be sure to work with two persons when you unpack,  
move or lift the machine.  
• Wait until the heat rollers get cooled down to prevent burns.  
• If you work alone, you may be injured by the fallen machine  
or hurt your back by lifting a heavy machine by yourself.  
Be careful of jamming your hand or fingers in the card  
tray, card bracket on the hopper, or printer door.  
• Replace the ink ribbon or retransfer film, or remove jammed  
cards with care not to jam your hand or fingers in the  
mechanism, which may cause an injury.  
Inspection  
• Ask you dealer or a qualified person to inspect the machine,  
typically once every two to three years. Operating the  
machine with dusts piling on the components for a prolonged  
period of time may cause a fire or a malfunction of the  
machine. It will be particularly effective to inspect the  
machine before wet rainy season. Consult your dealer on  
the costs of inspection.  
Do not use a power cable other than the specified  
cable for connection.  
• If you use an unspecified power cable for connection or  
extension, heat may accumulate in the cable, causing a fire.  
Do not put the machine at a place where it will be  
wet with steam (e.g., from a humidifier), or at a  
excessively humid or dusty place.  
• The oil, water and dusts act as conductors, which may  
cause a fire or electric shock.  
6
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Before use  
Product features  
Handling of transfer film,  
ink ribbons and cards  
This card printer allows printing of high-quality, full-  
color images equivalent to photographic quality onto  
standard size (ISO 7810 compliance) plastic cards  
using sublimation type transfer printing.  
Handling  
Take note of the following points when handling print  
media (retransfer film and ink ribbons) and cards.  
Use of sublimation type retransfer printing enables  
printing of cards other than those made of PVC and  
non-contact IC cards, etc. with uneven surfaces that  
were previously difficult to print directly.  
• Use of bent or damaged cards may result in card feed  
error.  
• Do not touch the print media or the printed surface of  
cards directly with the hands as this may cause blurring  
of the print.  
Some card materials may not be suitable for printing. Consult  
your dealer regarding the materials to be used and  
specifications required before purchase.  
• Foreign materials on the printing area may result in  
misprints. Always load the print media and cards in a  
clean environment.  
Printing with no margins on all sides is possible.  
The host interface utilizes USB mode.  
This printer can automatically discern what type of ink  
ribbon is installed by meanss of RF-ID tag built  
inside.  
• Static build-up in the print media or cards can cause  
errors. To avoid causing static electricity, do not rub  
cards together.  
Checking accessories  
• When replacing or replenishing print media or cards  
that have been stored at low temperatures, let the print  
media or cards sit for at least one hour at the same  
temperature as location where the printer is to be used  
before use. Using print media or cards as they are may  
cause condensation and result in malfunction or print  
errors.  
Please check for any missing accessories when  
opening the box.  
Power cord  
AC 120V type(For North America) · · · · · · 1unit  
AC 200V type(For Europe) · · · · · · · · · · · · 1unit  
Instruction manual : English · · · · · · · · · 1 unit  
* The detached power cords and the Instruction  
manual vary according to model and country of  
purchase.  
Storage  
The storage condition of the print media (retransfer film  
and ink ribbons) and cards may have a strong influence  
on the print quality. Select a storage location that fits  
the following criteria:  
Cleaning card  
Card stacker  
: 1 unit  
: 1 unit  
: 1 unit  
: 1 unit  
Ink ribon cassette  
Storage environment  
Storage temperature  
Retransfer film  
: 5°C to 25°C  
cassette  
41°F to 77°F  
Storage environment relative humidity : 40% to 60%  
USB Cable  
: 1 unit  
Storage location  
To avoid deterioration of the ink ribbon and retransfer  
film, do not store in the following locations:  
Jog lever (inside the card tray)  
: 1 unit  
: 1 unit  
Groves  
• Locations exposed to direct sunlight  
• Locations with high temperature and high humidity  
• Locations near organic solvents or diazo copiers.  
Storage period  
Print media should be used within a half year of  
purchase. For cards, please consult the dealer from  
which they are purchased.  
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Before use (continued)  
Storing and handling cards after printing  
Escape Clause  
Avoid storing the cards in locations exposed to direct  
sunlight or with high temperature and high humidity.  
Furthermore, avoid contact with the following chemicals  
and stationery, as they can cause discoloration or  
fading of the cards:  
We do not provide compensation for any malfunction  
during card printing caused by breakdown of the  
machine, ink ribbon defects or card characteristics.  
In addition, we also do not provide compensation for  
insufficient print quality, which are not agreed in  
advance. Please evaluate carefully beforehand.  
Card Material  
• Organic solvents such as alcohol, film cleaner, diazo  
copies, etc.  
• Soft vinyl chlorides, document cases, pass holders,  
erasers, etc.  
Some card material may not be suitable for printing.  
Using a contact-type IC card other than those specified  
by the dealer, may cause damage to the thermal head.  
No compensation is made for the life reduction and  
failures that were caused by unsuitable card material.  
Warp of card or uneven thickness of IC cards, even  
though they are within the tolerance of JIS or ISO  
standards, may not be suitable for printing or feeding.  
For details on the specifications about card material  
or others, consult the dealer in advance  
• Hair-dressing products and cosmetics, etc.  
Purchasing print media and cards  
Contact your dealer regarding the purchase of print  
media (retransfer film and ink ribbons) and cards.  
Always use the products specified below.  
Print media  
Use only the ink ribbons and retransfer film specified  
for this unit. For the names of these products refer to  
“Main Specifications” on p. 47 of this manual.  
Version upgrade  
The following defects may occur as a result of the ver  
sion upgrade for the firmware of the printer or for the  
printer driver.  
We can accept no liability for any  
problems arising as a result of the use of media using  
materials other than those specified.  
Card printing is disabled for the appliation software that  
has been used.  
Card material  
ISO/IEC 7810 type ID1 (dimensions) :  
equivalent product  
ISO/IEC 7811-2 (Magnetic stripe) :  
equivalent product  
The operation of the printer or application software  
becomes unstable.  
Defects in print result occurs.  
ISO/IEC 7816 (IC card) :  
equivalent product  
Print color or shade differs.  
The materials of some cards may not be suitable for  
printing. Consult your dealer regarding the materials to  
be used and specifications required before purchase.  
The performance of reproducing fine letters, changes.  
Others  
Be sure to retain a copy of the current version when  
performing version upgrade. Reinstall the previous ver  
sion immediately if these problems occur. We are not  
liable for any damage such as defective cards or inter  
ruptions during printing as a result of the version up  
grade.  
8
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Before use (continued)  
Installation  
Installation diagram  
The performance of the card printer is strongly  
influenced by the installation location.Be careful of the  
following items as for installation location.  
• Install in the locations is not so much as to cause print  
defect due to dust adherence.  
Ventilation holes are provided for the cooling fan on the  
bottom and sides of the unit. Avoid inserting any object  
into the gap between the bottom of the unit and the top  
of the stand. Install the unit with its sides at least 20cm  
away from the surrounding wall as illustrated in the  
diagram, and keep the back of the unit at least 10cm  
away from the wall. Also, do not place any object on top  
of the unit.  
Dusty environment increases print defect. It is  
recommended that the card printer is used in the  
locations with the cleanness Class 8 or better of  
ISO14661-1. But at least avoid the following locations.  
(1) Carpeted room  
(2) Crowded locations  
(3) Locations where paper(corrugated etc.) is handled  
(4) Areas near copy machines  
When the card printer is not used, it is recommended  
that the power is turned off and the printer is covered  
by plastic sheet etc.(not textile).  
• Install in the locations where the printer performance is  
kept.  
Do not place objects on top  
20cm or more  
7.9 inches or more  
20cm or more  
7.9 inches or more  
Aviod the locations below where the performance or life  
of the printer is affected.  
(1) Locations where there is vibrations or shock  
(2) Locations exposed to direct sunshine.  
(3) Wet locations without ventilation  
(4) Unstable locations and sloped surface  
(5) Areas near air conditioners, humidifiers, stoves, etc.  
that may cause condensation within the printer .  
• Install in the environment that gives full play to the  
printer ability.  
The printer is to be installed in an environment  
with the following temperature and humidity.  
Temperature  
:
15°C to 30°C  
59°F to 86°F  
35% to 70%  
Humidity  
:
Use of the printer in an environment  
with temperatures lower than the above range may cause  
retransfer errors and use of the printer in an environment  
with temperatures higher than the above range may  
cause print errors from deformation of the cards and  
wrinkling of the film.  
9
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Names of parts  
Front  
When the printer door is open  
Control panel  
Slide knob  
Printer  
door  
Card tray  
Retransfer film cassette  
(Accessory)  
Power switch  
Ink ribbon cassette  
(Accessory)  
Rear  
External  
connection  
terminals  
Power input jack  
External connection terminals  
USB cable connection terminals  
10  
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Set-up  
Connecting the IC unit  
(sold separately)  
Large and compact size IC units are sold separately, as  
are specialized optional devices for the printer. Consult  
your dealer for more details.  
3.  
Connect the printer and IC unit.  
Connect the cable which comes with the IC unit to the  
OPTION 1 terminal.  
WARNING  
Make sure that the power switch is turned  
OFF and the AC cable is detatched from  
the plug, before connecting and  
disconnecting the IC units. Otherwise  
electric shocks, fires or malfunction of the  
Electric  
shock  
product may occur.  
Using IC units other than those specified  
may cause electric shocks, fires or  
malfunction of the product.  
Connecting to  
the PRT interface  
terminal  
Connection cable  
(Accessory)  
Large size IC unit (sold separately)  
Use the OPTION 1 side.  
If you use side 2 it does not  
function.  
1.  
A joint plate for an IC unit is provided as an  
accessory.  
Turn the power off before  
connecting the cable between the printer and IC Unit.  
Otherwise some malfunction may be caused.  
4.  
Connect the IC unit with the host computer.  
Connect interface cables which are commercially  
available.  
2.  
Fit the printer and IC unit into the holes as shown.  
The terminal is rotated 180°  
CX21ICL*  
CX21ICL* is manufactured by us.  
Commercial item  
Terminals on the rear of the IC unit  
SERIAL1:non-contact  
SERIAL2:contact  
Unstable locations and angled  
surfaces may cause card feeder malfunctions. Make sure  
to fit the devices into the holes securely.  
Furthermore, install the printer on a flat and hard surface.  
Make sure to tighten the screws of the interface cables.  
11  
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Set-up (continued)  
Compact IC unit (sold separately)  
Please ask your dealer for the Compact IC unit  
connection.  
Be careful not to pinch your finger when installing.  
Connect the compact IC unit to the host computer with  
the interface cables which are commercially available.  
2.  
install the laminator  
Laminator(ILU)  
Compact IC unit  
Interface cable  
(Commercial item)  
If the mounting is uneven, the card would not be  
transported smoothly. be sure to fit the units right  
in. Always install the unit at a holizontal and hard  
surface location  
Connecting the Laminator  
The laminator is sold separately, as a specialized  
optional device for the printer. Consult your dealer for  
more details.  
3.  
Install the unit connecting cable.(optional)  
WARNING  
As shown in the diagram, connect the cable to the  
OPTION 2 external connection terminal of the printer  
and the PRINTER external connection terminal of the  
laminator.  
Make sure that the power switch is turned  
OFF and the AC cable is detatched from  
the plug, before connecting and  
disconnecting the laminator. Otherwise  
electric shocks, fires or malfunction of the  
product may occur.  
Electric  
shock  
Using laminator other than those specified  
may cause electric shocks, fires or  
malfunction of the product.  
OPTION2  
PRINTER  
1.  
Set up the unit joint plate which comes with the  
laminator (optional). Mount the printeron to joint  
plate.  
9 pin  
9 pin  
Connecting cable  
F R O N T  
Tight the screw after connecting  
F R O N T  
XIDi  
Printer  
Make sure to tighten the screws of the interface cables.  
Joint Plate  
12  
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Set-up (continued)  
Connecting the power cord  
1.  
Check the plug.  
For AC 120V type  
(North America)  
For AC220-240V type  
(Europe)  
* The detached power cords vary according to model  
and country of purchase.  
2.  
Plug the power cable into the printer.  
Plug the power cable of the laminator if it is installed.  
Always use a grounded power outlet.  
Never share the outlet with other electrical equipment.  
Use an AVR (Automatic Voltage Regulator) if there  
is a possibility of voltage fluctuation. Use an  
uninterruptible power source rather than an AVR if  
there is the possibility of uninterruptible power  
source.  
13  
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Set-up (continued)  
Discharging the card  
Installing the card stacker  
When correctly printed, the cards are discharged from  
the left side.  
Hang the stacker claw on the stacker receptacle.  
If a card jam or a write error on magnetic stripes occurs  
on the way, results differ depending on the areas.  
Portion A: If a card jam , a write error on magnetic  
stripes or an IC unit encord error occurs on  
the way, press the RESET button, then the  
ENTER button. The printer is initialized,  
and the cards are discharged from the right  
side of the printer.  
Card discharge  
slot  
Portion B: See the description in Jam (Transfer) on  
p.46.  
Portion C: When correctly printed, the cards are  
discharged from the left side of the printer.  
The cards jamming around this area are  
also discharged from the left side.  
Retransfer film cassette  
Ink ribbon cassette  
Card stacker  
receptacle  
Claw  
Card stacker  
(accessory)  
The card stacker is capable of containing approximately  
100 0.76mm(0.03inches)-thick cards or 300 0.25mm  
(0.01inches)-thick cards at the maximum.  
Thermal head  
Magnetic head  
Card turnover  
table  
Feed roller  
Be sure to hang the card stacker claw  
NG card  
discharge slot  
on the card stacker receptacle, not the card discharge  
slot. If you mount the card stacker at a wrong place,  
cards are not discharged, resulting in a card jam.  
Cleaning roller  
Card feed roller  
When connecting the laminator, pull the tab of the card  
stacker at the stacker mount of the laminator card.  
Retransfer roller (heat roller)  
Bent remedial roller (heat roller)  
C
B
A
Card discharge slot  
Claw  
Card stacker  
receptacle  
Card Stacker  
(accessory)  
14  
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Set-up (continued)  
Setting the ink ribbon  
3.  
Insert the ink ribbon into the cassette.  
Do not touch the surface of the ink  
ribbon with your hands.  
Stretch the ink ribbon along three shafts with the ink  
face of the ribbon facing outside and insert the bobbins  
firmly into the bobbin holders.  
1.  
Activate the slide knob and open the printer door.  
Feed spool  
(yellow bobbin)  
When the slide knob is moved, the printer door opens  
downwards. Hold the door with your hand and open it  
slowly.  
Shaft  
Wind spool  
(black or dark  
gray bobbin)  
Bobbin holder  
(yellow)  
Ink face  
(do not touch  
the surface)  
Ink ribbon cassette (Orange)  
Bobbin  
holder (black)  
Do not put the ink ribbon or retransfer  
Place the cassette upright on a flat surface during set-up.  
film on the back of the door for mounting. Do not rest  
your elbows or put a heavy thing on the back of the door.  
The printer door may be broken.  
When you need to take out the  
cassette, for instance, to clean the printer, be sure to put  
the cassette upright as shown in the above illustration.  
When the ink ribbon is put on the table with its face down,  
dusts attach to the surface, causing a malfunction of the  
printer.  
2.  
Remove the ink ribbon cassette.  
When the lever is pressed, a small portion of the  
cassette pops out.  
Cushion  
Press the removal  
lever.  
When transporting the unit, remove  
the ink ribbon and the retransfer film, then place the  
cushion on the thermal head. Transporting without the  
cushion may cause the thermal head and roller to  
malfunction.  
Do not use cushion materials other than the transfer  
cushion that comes with the unit, as this may cause  
damage to the head.  
15  
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Set-up (continued)  
6.  
Close the printer door.  
4.  
Wind the ribbon, taking up the slack.  
If you want to mount the retransfer film, keep the door  
open and go to the next page.  
Turn the knob in the arrow direction to wind a small  
portion of the ink ribbon. If the ink ribbon does not wind  
up, go back to step 3, and insert the ink ribbon firmly  
into the bobbin holders.  
If the ink ribbon is not tightly wound,  
When the ink ribbon is wound up to the end,  
the slack may cause the ribbon to be caught in the parts  
of the printer when you set the cassette, or the card to be  
printed in uneven colors.  
I n k R u n O u t  
5.  
Insert the cassette along the guide rail.  
appears on the LCD panel.  
After replacement press the RESET button, then  
press the ENTER button.  
Insert the cassette until it clicks securely into position.  
The lever returns to its original position.  
Guide rail  
If the ink ribbon is not set properly,  
I n k S e a r c h  
or  
I n k B r o k e n  
appears on the LCD panel. When these messages  
are output, check:  
The ink ribbon is firmly inserted into the bobbin  
holders.  
The ink face of the ribbon is directed correctly.  
The feeding and winding bobbins are mounted  
correctly.  
• The cassette containing the ink  
ribbon is heavy. Hold the cassette with both hands  
when you set or take out the cassette.  
• If the cassette unit is not inserted until it clicks securely  
into position before printing, horizontal lines may be  
printed with the image.  
To mount the ink ribbon which is partially used, set  
the unused portion of the ribbon (yellow bobbin) on  
the bobbin holder indicated with an arrow on the seal  
of the cassette.  
Printing with the ink ribbon set improperly may cause  
the image to be faint.  
16  
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Set-up (continued)  
Setting the retransfer film  
3.  
Insert the retransfer film into the cassette.  
Do not touch the retransfer film  
Stretch the retransfer film along three shafts with the  
retransfer face of the film facing outside and insert the  
bobbins into the bobbin holders firmly.  
surface with your hands.  
At this time, perform setting so that the film is inside the  
guide. Wind the film to the wind spool more than three  
stripes (two frames).  
1.  
Activate the slide knob and open the printer door.  
When the slide knob is moved, the door opens  
downwards. Hold the door with your hand and open it  
slowly.  
Otherwise the printer may fail.  
Feed spool (green  
bobbin)  
Shaft  
Wind spool  
(black bobbin)  
Wind the film by about  
three stripes (two frames)  
on the winding bobbin.  
Guide  
Black stripes  
One frame  
Retransfer film cassette (yellowish  
green)  
Retransfer face  
(do not touch the  
surface)  
Bobbin holder (green)  
Bobbin holder (black)  
Do not put the ink ribbon or retransfer  
film on the back of the door for mounting. Do not rest  
your elbows or put any heavy object on the back of the  
door as it may break.  
Place the cassette upright on a flat surface during set-up.  
2.  
Remove the retransfer film cassette.  
When you need to take out the cassette, for instance, to  
clean the printer, be sure to put it upright as shown in the  
above illustration. When the film is put on the table with  
its retransfer face down, dusts attach to the surface,  
causing a failure of the printer.  
When you press the lever, a small portion of the  
cassette pops out.  
Press the cassette  
removal lever.  
17  
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Set-up (continued)  
6.  
Setting the number of frames to be used.  
4.  
Wind the retransfer film to take up the slack.  
The number of frames of the retransfer film being used  
Turn the knob in the arrow direction to wind a small  
portion of the retransfer film. If the film does not wind  
up, go back to step 3, and insert the bobbins firmly into  
the bobbin holders.  
is set.  
For details, refer to the “Media Type” setting on page  
32.  
This work must be done when the used film (number of  
frames) is changed.  
When the setting of number of frames  
is not correct, the printed picture may be entirely shifted  
on the card.  
7.  
Close the printer door.  
When the retransfer film is wound up to the end,  
M e d i a R u n O u t  
If the film is not tightly wound, the  
appears on the LCD panel.  
After replacement press the RESET button, then  
press the ENTER button.  
slack may cause the film to be caught in the parts of the  
printer when you set the cassette, or damaged due to  
wrinkles on the film. At this time, do not hold the film to  
remove slack. Winding deviation causes operation errors  
or defective prints.  
If the retransfer film is not set properly,  
M e d i a S e a r c h  
5.  
Open the printer door and insert the cassette.  
or  
Insert the cassette until it clicks securely into position.  
The lever returns to its original position.  
M e d i a B r o k e n  
appears on the LCD panel. When these messages  
are output, check:  
The retransfer film is firmly inserted into the bobbin  
holders.  
The retransfer face of the film is directed correctly.  
The feeding and winding bobbins are mounted  
correctly.  
To mount the retransfer film which is partially used,  
set the unused portion of the film on the bobbin  
holder indicated with an arrow on the seal of the  
cassette.  
Printing with the transfer film set improperly may  
cause the image to be faint.  
The cassette containing the retransfer  
film is heavy. Hold the cassette with both hands when  
you set or take out the cassette.  
18  
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Set-up (continued)  
Caution when loading the retransfer film  
cassette and/or the ink ribbon cassette  
Setting cards  
Please use cards specified by your dealer. This unit can  
take both 0.76 mm(0.03inches)-thick and 0.25 mm  
(0.01inches)-thick cards. The factory setting is for 0.76  
mm-thickness.  
The following caution shall be kept when the retransfer  
film cassette and/or the ink ribbon cassette is removed  
because of card jam or other trouble.  
Please pay enough attention so that the retransfer film  
and/or ink ribbon is maintained at the right position.  
Particulary, the ink ribbon is extremely thin, therefore it  
apt to slip down when the cassette is removed as  
shown in the illustration.  
Fingerprints, soiling, etc. on card surface can result in  
print errors. Wear lint-free gloves when handling.  
Improper Winding  
Inserting cards  
The unit can take about 300 0.76mm-thick cards.  
As for 0.25mm thick cards do not insert more than 300  
pcs.  
This 300 pcs. is not a guaranteed quantity.  
In the event of card feed failure, caused by card bending or  
others reduce card quantity.  
When removing new cards from the  
box, it is possible that cards may be stuck due to static  
electricity. In this case, peel the cards off one at a time  
before setting into position. Hold the edges of the card  
when carrying out these operations.  
Adjust the position with hands so  
that the media position of take-up  
side and supply side becomes parallel  
When loaded in this condition, it may cause improper  
printing such as INK RUNOUT error, improper color  
printing etc.  
To avoid this, please handle the ink ribbon and/or the  
retransfer film very carefully with hands so that the  
media position of take-up side become parallel.  
Please do not touch the print side of the ink ribbon and/  
or the retransfer film with your hands. Otherwise, it may  
cause improper printing.  
1.  
Open the card tray.  
Hold the lower part of the card tray and pull the tray  
toward you slowly until it no longer moves.  
When adjusting the print position of the retransfer film  
and/or ink ribbon, please follow the instruction label  
attached on the cassettes.  
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Set-up (continued)  
2.  
Pull the card bracket back.  
4.  
Close the card tray.  
The card bracket locks when it reaches the hole.  
Push the card tray back into the printer until it no longer  
moves.  
3.  
Insert the cards and move the bracket back into  
position.  
Limit the number of cards as the card bracket moves  
back slightly from the lock position.  
Setting the cards improperly can  
cause feed jams. Check that the cards are neatly  
arranged.  
To print pre-printed cards on this  
printer, determine print layout, color tone and card  
inserting direction by in advance consulting your  
dealear.  
Align the cards  
neatly with the  
side  
especially for card pre-printed in a dark color such  
as black, card positioning error may happen.  
And for a magnetic or IC card, encoding error may  
happen.  
Be sure that the  
tops of the cards  
are aligned  
properly  
When handling cards, avoid dusty  
environment and use the attached gloves.  
Dusty cards such as those fingermarked may cause  
improper printing.  
Consult your dealer to purchase new gloves.  
When moving the card bracket  
back into position, do this slowly to avoid jamming  
your fingers. Leaving the card bracket out of position  
may cause card jams.  
20  
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Set-up (continued)  
When using magnetic cards  
Loading cards  
When using cards with magnetic strips, set the cards in  
the following manner.  
Load cards when the printer’s LCD panel shows the  
message “Ready” or “No Card”, and not when printer  
operations have stopped due to an error. Cards can  
also be loaded when the power supply is not switched  
on. If there is a drop in the volume of remaining cards  
(under about 25 cards with a thickness of 0.76mm), the  
electronic beep sounds before every feeding.  
(See p.33 in this manual.)  
For JIS II cards:  
R e a d y  
N o C a r d  
OR  
L o a d i n g  
Place the card with its magnetic stripes upward and  
facing the card bracket.  
When “Loading” is displayed on the LCD panel, do  
not open the card tray under any circumstances.  
The unit is currently feeding cards. If a message  
other than the one above is displayed, cards can be  
loaded even while the unit is printing. However, you  
are recommended to load cards when the unit is not  
printing.  
For ISO cards:  
To prevent defective printing caused by  
suspended printing or vibration as a result of  
opening and closing the card tray, load cards  
with care.  
Place the card with its magnetic stripes downward and  
facing the card bracket.  
Switching the card thickness  
Printing on cards with magnetic strips  
is not guaranteed.  
Depending on the material, some 0.25mm(0.01inches)  
thick cards may not be suitable for printing. Consult  
your dealer regarding the materials and specifications  
of the card before purchasing.  
When using contact IC cards  
When using contact IC cards, set in the following  
manner.  
WARNING  
As for switching the card thickness,consult  
your dealer or the service personnel.  
Otherwise injuries or malfunction of the  
printer may be caused  
Electric shock  
Injury  
Place the IC card with its IC  
terminal inward and facing the card  
bracket.  
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Set-up (continued)  
Connecting with a host computer  
Connecting Multiple Printers  
When connecting a host computer to multiple printers,  
set different Unit Numbers from 1 to 7 for each printer.  
Refer to see the page 35 of the instruction manual  
Do not switch off the power of the  
host computer during printing.  
Do not use the sleep or the stand-by function on the host  
computer.  
If the power of the host computer is switched off during printing,  
or if the sleep or the stand-by function of the host computer is  
activated, the printer may stop with cards printed halfway remain  
in the printer. When this occurs, initialize the priner as “Slopping  
when printing”of page 44 on this manual.  
1.  
2.  
Check to ensure that the power of both the printer  
and host computer are switched off.  
Connect the printer and host computer with the USB  
cable.  
Insert the USB cable to the USB cable connection terminal  
at the back of the printer.  
USB cable  
(Accessories)  
Adjust orientation of the USB cable  
according to the terminal, and insert it all the way in.  
Consult your dealer on the cable  
connection if there are USB or serial cable connection  
terminal on the printer’s optional port.  
The location of terminals varies with the host computer.  
Please refer to the instruction manual of the host  
computer.  
When there are multiple USB cable comection terminal  
on the host computer, either one can be used.  
Do not connect to the USB comection terminal on the  
host computer’s monitor or keyboard. It may not be  
recognized correctly.  
When using a USB hub, connect to the hub that is directly  
linked to the host computer.  
22  
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Beforeuse  
Names of parts on the operation panel  
Operation display LED  
READY LED (green)  
LCD panel  
ON  
: unit ready, printer in operation  
Flashing : receiving image data  
OFF  
: unit stopped due to error, or unit being set,  
initialized or preheated.  
READY  
ERROR LED (red)  
ON : operation error  
OFF: normal status  
If an error occurs while the buzzer is set to ON, an  
alarm will sound. If this happens, the LCD background  
color will change to red.  
RESET  
EXIT  
MENU  
ERROR  
ENTER  
Buzzar  
Control buttons  
Operation display LED  
LCD panel  
During normal operation  
Upper line : operation status display  
(For details concerning the operation  
display, see p. 24 of this manual.)  
Lower line : counter display  
Setting buttons  
(Toggles between total counter/head  
counter/ free counter and roller counter.)  
Initializes the printer by the  
software when an error occurs or  
an error is cancelled.  
RESET  
MENU  
If an error occurs  
Displays the error status.  
(For details concerning the error display, see p. 42 -  
43 of this manual.)  
The user mode setting is  
displayed when the unit is in the  
Ready or Preheating status. The  
button is also used when  
canceling the operation lock  
during errors.  
During user mode  
Displays various setting modes.  
(For details concerning settings, see p. 27 in this  
manual.)  
Confirms the mode selected in  
the user mode setting.  
ENTER  
EXIT  
Display background color  
Bright green : OS booting up  
: Card feeding  
: Error  
The above background colors can be selected in user  
mode settings.  
The parameter setting for each  
mode can be adjusted during the  
user mode setting.  
Make sure to press the button to  
save the settings.  
Orange  
Red  
(For details concerning settings, see p. 29 in this  
manual.)  
Quits setting and returns to the  
upper level setting screen.  
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Before use (continued)  
Operation display LED contents  
and the LCD panel  
LCD operation display content  
OS booting up  
B o o t U p . .  
Printer status  
READYERROR  
LCD panel  
Initializing..  
Mechanism set  
period  
Preheating..  
Preheat period  
Ready period  
Ve r. x x x / x x / x x  
I n i t i a l i z i n g . .  
Ready  
* Firmware version  
Shows firmware  
version number.  
Printer operation  
period  
When an error  
occurs  
*Depends on the  
error content  
Error occur  
User mode  
Displayed during the  
initialization  
process.  
or  
Depends on the  
user mode content  
x x x x x  
P r e h e a t i n g . .  
x x x x x  
: LED on  
: LED off  
Displayed during  
preheating  
* Displays Total/Head/Free or  
Roller(Display is Roll.),  
according to the counter  
select setting.  
For details, see p. 42 – 43 of this manual.  
Initialization period  
R e a d y  
Ready status  
x x x x x  
x x x x x  
* Print counter  
When the power is turned on, the printer performs  
positioning of the ink ribbon and retransfer film. It also  
initializes the mechanisms of the printer and check their  
operations. “Initializing” is dispalyes on the LCD panel  
during this period.  
L o a d i n g . .  
P r i n t i n g . .  
E n c o d i n g . .  
Displayed during  
feeding  
Displayed during  
printing  
Preheating period  
x x x x x  
x x x x x  
When the initialization of the mechanisms completes  
normally, the printer increases the temperatures of the  
retransfer roller and bend remedial roller up to the  
specified levels. “Preheating” is dispalyes on the LCD  
panel during this period.  
Displayed during  
encoding  
R e t r a n s f e r. .  
x x x x x  
U n l o a d i n g . .  
x x x x x  
Displayed during  
retransfer  
Displayed when cards  
are discharged from the  
NG card outlet  
C l e a n i n g . .  
Displayed during  
cleaning operations  
When the heater  
status is OFF  
S l e e p i n g . .  
because of the power  
save function  
24  
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Operation  
Turning on the power  
1.  
2.  
Before turning on the power, check the following:  
Make sure that the printer door is completely  
closed.  
Make sure that the card tray is completely closed.  
Make sure that the host computer is correctly  
connected.  
Make sure that any peripheral equipment is  
correctly connected.  
Make sure that the power supply outlet is correctly  
connected.  
Making settings in the user modes  
When the LCD panel displays Ready or Preheating,  
R e a d y  
P r e h e a t i n g . .  
OR  
MENU  
press  
button.  
For details concerning each user mode setting, see p. 27 of  
this manual.  
(Power on the laminator first, if connected.)  
Only switch the unit on after checking the above  
points.  
4.  
Enter the control command from the host computer to  
print cards.  
Turn the power ON.  
The operation display LED (READY LED) will flash while the  
unit is receiving image data from the host computer.  
(I represents ON and O represents OFF.)  
READY  
RESET  
EXIT  
MENU  
ERROR  
ENTER  
3.  
The unit will be in the ready status approximately 4  
minutes after turning on the power.  
Be sure NOT to do any of the following during printing  
operations and initialization process :  
Do not open the printer door.  
The operation display LED (READY LED) will light up.  
Do not open the card tray.  
(while the LCD panel displays ‘Loading’)  
Do not turn off the power supply.  
Do not unplug the unit.  
Do not pull out the connection cable.  
Failure to observe the above points will cause printing  
to be aborted and may result in a malfunction of the  
unit.  
READY  
RESET  
EXIT  
MENU  
ERROR  
ENTER  
Do not turn the power off while the  
LCD panel displays ‘Boot up’ to ‘Initializing’, as this  
may cause malfunctions.  
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Operation(continued)  
On Initialization when the retransfer film  
cassette and/or the ink ribbon cassette  
is loaded  
When the printer was occured an  
error during printing operation caused by above-  
mentioned operation or others, the retransfer film was  
rewinded about 3 panels. If the printer is turned off and on  
the power or is initialized, the printer occur the printing an  
error which is “INK RUNOUT” or print results problem  
because of the printer try to print the used retransfer film.  
Wind up the retransfer film about 3 panels by unused  
panel. See p.19 “Caution when loading the retransfer film  
cassette and/or the ink ribbon cassette” and p.26 “On  
initialization when the retransfer film casstte and/or the  
ink ribbon cassette is loaded”.  
Dust or foreign particles may attach on the surface of  
retransfer film and ink ribbon when their cassette are  
removed from the printer.  
This may cause defective printing such as image void,  
defective retransfer etc.  
To Avoid this, it is recommended that the retransfer film  
and the ink ribbon are wound up one or two panels after  
they are reloaded.  
Please follow the initialization procedure described  
below:  
Turning off the power  
1.  
2.  
Turn the power switch on, and wait until the LCD  
panel displays “Preheat” or “Ready”.  
1.  
Check the printer status.  
RESET  
In ready, preheat or error status, check that printer  
operations are suspended.  
Depress the  
key.  
LCD panel displays:  
I n i t i a l i z e  
2.  
Turn off the power.  
O K ?  
Always wait 10 seconds or more before turning the  
power back on again.  
3.  
By depressing the  
key or the  
key, the  
LCD panel change accordingly as shown below.  
Select the wind-up condition, one or two panels.  
(This set up is not memorized.)  
About the RESET button  
RESET  
When an error occurs in the printer, press the  
ENTER  
button, then the  
button.  
I n i t i a l i z e  
The printer is initialized with this operation.  
If the error still persists, see p.42-43 and take the  
appropriate actions.  
2 ' n d P a n e l , O K ?  
RESET  
ENTER  
Initialized after two panels of the retransfer film  
and the ink ribbon are would up.  
Then, press the  
button, and the  
button  
again. The printer is initialized, and returns to the  
“Ready” state.  
I n i t i a l i z e  
(When you turn off the power, these procedures are not  
necessary.)  
N E X T P a n e l , O K ?  
Initialized after one panels of the retransfer film  
and the ink ribbon are would up.  
I n i t i a l i z e  
O K ?  
Initialized without winding up. (Default)  
ENTER  
4.  
By depressing the  
key, the printer is  
initialized according to the selected above set up  
condition.  
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Operation(continued)  
User modes  
When you change settings for the  
underlined submenu on the next page, (Setting the  
retransfer film, Setting the retransfer roller temperature  
and Bend remedy roller temperature setting),the message  
“Please Reset” will appear on the LCD panel.  
Then initialize the printer by pressing  
The settings for printing media, card, etc. can be made  
in the User mode.  
Press the MENU button when the unit is  
MENU  
in the Ready, Preheat or Error status to  
suspend printing operations.  
ENTER  
RESET  
key and next  
key.  
User mode screen flow  
MENU  
U s e r M o d e  
appears on the LCD panel.  
Press  
and  
After 0.5 seconds, the display will switch to  
the following items.  
MENU  
MENU  
MENU  
> D i s p l a y >  
> Tr a n s p o r t M o d e  
> C o u n t e r R e s e t  
See p. 29  
See p. 35  
See p. 30  
MENU  
MENU  
MENU  
MENU  
EXIT  
> C l e a n i n g >  
> U n i t N o .  
EXIT  
EXIT  
See p. 30  
MENU  
See p. 35  
EXIT  
MENU  
MENU  
EXIT  
> I n k >  
> Te s t P r i n t  
See p. 31  
MENU  
EXIT  
See p. 35  
EXIT  
MENU  
MENU  
End of user mode  
EXIT  
EXIT  
EXIT  
EXIT  
> R e t r a n s f e r >  
> I C C o n t a c t P o s .  
See p. 32  
See p. 35  
MENU  
MENU  
MENU  
EXIT  
> I C A n t e n n a P o s .  
> B u z z e r  
See p. 35  
EXIT  
See p. 33  
EXIT  
EXIT  
MENU  
MENU  
MMEENNUU  
> M G I S O Ty p e  
> P o w e r S a v i n g  
See p. 35  
See p. 33  
MENU  
> B e n d R e m e d y >  
MENU > C a r d T h i c k n e s s  
See p. 34  
MENU  
MENU  
MENU  
MENU  
See p. 34  
27  
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Operation(continued)  
User mode settings  
Factory setting  
Total  
Submenu  
Main menu  
> > C o u n t e r  
> D i s p l a y >  
4 counter type settings: [Total, Head, Free, Rollers]  
To t a l  
> > C o n t r a s t  
Display mode  
LCD panel contrast setting:  
7 gradations from –3 to +3, the higher  
the value the stronger the contrast.  
0
0 ( S t a n d a r d )  
> > B a c k C o l o r  
See p. 29  
LCD pamel background color setting: 8 options  
SKY BLUE  
S K Y B L U E  
> C o u n t e r R e s e t  
Counter reset mode  
See p. 30  
O K ?  
For free counter resetting: press the ENTER button.  
> C l e a n i n g >  
Cleaning mode  
See p. 30  
For cleaning mode setting: Magnetic head and card feeder roller execution  
> > I n k Ty p e  
Display on ink ribbon : the ink type being used is displayed  
> I n k >  
Display only because of automatic setting by RF-ID(Setting is not possible)  
Y M C K : 0  
> > B l a c k L e v e l  
0 ( S t a n d a r d )  
> > B l a c k M o d e  
Setting the black value K: 9 gradations can be set from –3 to +5, the  
larger the value the darker the printing.  
Ink mode  
0
Setting the K printing mode: 2 options [standard and fine]  
Standard  
0
S t a n d a r d  
> > S P - I n k 1 L e v e l  
0 ( S t a n d a r d )  
> > M e d i a Ty p e  
S t d ( 1 0 0 0 / r o l l ) : 0  
> > Te m p . L e v e l  
See p.31  
Setting the special ink SP-Ink 1, SP-Ink2 darkness:  
> > S P - I n k 2 L e v e l  
9 gradations can be set from –3 to +5, the larger the value  
0 ( S t a n d a r d )  
the darker the printing.  
Setting the retransfer film: setting the film type  
[1000,750] - two types  
Standard  
> R e t r a n s f e r >  
(1000/roll):0  
Setting the retransfer roller temperature:6 gradations can be set from –3 to +2,  
the larger the value the higher the  
temperature.  
Retransfer mode  
+1  
+ 1 ( H i g h )  
> > S p e e d ( F r o n t )  
+ 2 ( F a s t )  
> > S p e e d ( B a c k )  
+ 2 ( F a s t )  
> > M G P r i n t ( J I S )  
Setting the retransfer speed: 13 gradations can be set from –10 to +2,  
the larger the value the faster the speed.  
See p. 32  
+2  
+2  
Setting the rear retransfer speed: 13 gradations can be set from –10 to +2, the  
larger the value the faster the speed.  
Setting the way of peeling off the retransfer film: 2 settings [On and Off]  
Off  
O f f  
> > S t a n d b y m o d e  
F r o n t Wa i t  
Stand by selection: In case of both side printing with optional unit connected,  
select either one of the card sides for standby.2 Settings[Front Wait,Back Wait]  
Front Wait  
On  
Buzzer mode  
Setting the buzzer ON/OFF: 2 settings [on  
> B u z z e r  
See p. 33  
O n  
and off]  
Power saving mode  
> P o w e r S a v i n g  
See p. 33  
Setting the time for the power saving mode:9 options [off, 5, 10, 15, 20, 25, 30, 45 and  
60] (units: minutes)  
Off  
Off  
+2  
O f f  
Bend remedy roller temperature setting: 7 gradations can be set from –5 to 0 or  
off, the larger the value the higher  
> > Te m p . L e v e l  
> B e n d R e m e d y >  
O f f  
the temperature.  
Bend remedy speed setting: 5 gradations can be set from –2 to +2, the  
> > S p e e d  
See p. 34  
larger the value the faster the speed.  
+ 2 ( F a s t )  
> > C o o l i n g Ti m e  
Cooling time setting: 16 gradations can be set: none and 1–15 (units  
seconds).  
Bend Remedy  
mode  
None  
N o n e  
> C a r d T h i c k n e s s  
S t a n d a r d  
Card tickness setting mode:  
Card thickness setting: 2 options [Standard,Thin]  
See p. 34  
Standard  
Coercivity setting mode:  
ISO card coercivity setting:  
> M G I S O Ty p e  
H i - C o  
Hi-Co  
2 options [Lo-Co  
and Ho-Co]  
See p. 35  
> I C A n t e n n a P o s .  
N o n e  
Non-contact IC antenna setting mode:  
Non-contact IC antenna position setting: 3 options [None, Ext. Unit, Added on]  
See p. 35  
> I C C o n t a c t P o s .  
N o n e  
IC contact position setting mode:  
IC contact position setting: 3 options [None, Built-in, Ext. Unit]  
See p. 35  
See p. 35  
> Te s t P r i n t  
Test print mode:  
to carry out test printing: press the ENTER button.  
O K ?  
> U n i t N o :  
Unit No:  
Unit No. setting:  
7 options [No.1 to No.7]  
press the ENTER button.  
See p. 35  
See p. 35  
No.1  
N o . 1  
> Tr a n s p o r t m o d e  
Transfer Mode:  
Transfer mode setting:  
press the ENTER button.  
O K ?  
28  
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Operation(continued)  
Display mode settings  
The beep sounds when pressing the  
Enter button to save the settings in the user setting mode.  
The beep will not sound if the buzzer mode setting (see  
p.33) is set to off.  
The unit has the following three settings for the display  
mode. Allows selection of which counter value is  
displayed when the power is turned on.  
EXIT  
> D i s p l a y >  
Exit user  
mode.  
ENTER  
Counter select mode  
> > C o u n t e r  
4 options (Free, Head,Total ,Rollers)  
To t a l  
ENTER  
to select the setting and press to save.  
MENU  
EXIT  
Press  
(The electronic  
beep sounds  
.The beep will not  
sound if the  
buzzer mode  
setting is set to  
off.)  
Counter selection  
Total counter (Total)  
Displays the number of cards in total which  
have been printed correctly.  
The total counter cannot be reset.  
Head counter (Head)  
Displays the number of printing colors in one  
Head.  
The head counter cannot be reset.  
Free counter (Free)  
This allows the user to clear the counter.  
Displays the number of cards which have been  
printed correctly.  
Roller counter (Rollers)  
Roller counter is reset with be cleanning this  
roller  
> > C o n t r a s t  
LCD panel contrast setting There are 7 gradations  
(–3 to +3, the higher the value the stronger the contrast.)  
- 2  
ENTER  
EXIT  
MENU  
Press  
to select the setting and press  
to save.  
(The electronic beep sounds .The  
beep will not sound if the buzzer  
mode setting is set to off.)  
LCD panel background  
color settings:  
8 options  
SKY BLUE, BLUE, LIGHT BLUE,  
GREEN, BRIGHT GREEN,  
YELLOW, PURPLE, PINK  
> > B a c k C o l o r  
B L U E  
MENU  
ENTER  
EXIT  
Press  
to select the setting and press  
to save.  
(The electronic beep sounds .The  
beep will not sound if the buzzer  
mode setting is set to off.)  
29  
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Operation(continued)  
Clearing the free counter  
Cleaning mode  
Reset the free counter.  
The [Total] counter and [Head] counter cannot be reset.  
The printer is provided with an operation mode for  
cleaning the card feed roller and the magnetic head to  
keep the printer in the best condition.  
See p.38,39 and p.40 for executing the cleaning mode.  
EXIT  
> C o u n t e r R e s e t  
> C l e a n i n g >  
Exit user  
mode.  
O K ?  
ENTER  
Press  
to reset.  
ENTER  
(The electronic beep  
sounds .The beep  
will not sound if the  
buzzer mode setting  
is set to off.)  
Execution  
(The electronic  
beep sounds.  
The beep will  
not sound if the  
buzzer mode  
ENTER  
> > R o l l e r s  
O K ?  
To check that the counter is reset to zero, select “Free  
Counter” in “Setting the counter type” on p.29.  
setting is set to off.)  
for execution.  
ENTER  
Select the cleaning item with  
and press  
ENTER  
> > MG H e a d  
The head counter is cleared to zero  
each time the thermal head is replaced.  
O K ?  
(The electronic beep sounds .  
The beep will not sound if the  
buzzer mode setting is set to off.)  
To exit the cleaning mode, turn off the power after  
cleaning.  
30  
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Operation(continued)  
Ink mode setting  
Change settings according to the ink ribbon used.  
EXIT  
> I n k >  
Exit user mode  
ENTER  
Display the ink ribbon type.(YMCK:0, YMCKK:4 etc)  
Display only because of automatic setting by RF-ID  
(Setting is not possible)  
> > I n k Ty p e  
Y M C K : 0  
Yellow (Y), Magenta (M), Cyan (C) and Black (B)  
are provided as the standard ink ribbons. For the  
setting to YMCK+PO, consult with your dealer.  
EXIT  
MENU  
The YMCKK ink ribbon shall be  
used only when the face of card is printed by YMCK and  
the back by K,or the face by K and the back by YMCK.  
Otherwise some error may happen.  
Set the black value K  
> > B l a c k L e v e l  
0 ( S t a n d a r d )  
9 gradations can be set  
(from –3 to +5, the larger the value the darker the printing)  
Small characters printed in black ink may be blurred or  
partially darkened. If this is the case, change the setting.  
MENU  
EXIT  
ENTER  
Press  
to save.  
to select the setting value and press  
(The electronic beep sounds .The beep will not  
sound if the buzzer mode setting is set to off.)  
> > B l a c k M o d e  
S t a n d a r d  
Set the K printing mode:2 options (Standard and Fine)  
Set to “Fine”mode if blurring still occurs after an  
increase in “Black Level.” The printing time slightly  
becomes longer in this setting.  
EXIT  
MENU  
Set to “Fine” mode to avoid blurring  
when printing thin by 1 dot lines or small characters.  
ENTER  
Press  
to save.  
to select the setting value and press  
(The electronic beep sounds .The beep will not  
sound if the buzzer mode setting is set to off.)  
Special ink SP-Ink 1, SP-Ink 2 darkness level.  
9 gradations can be set  
(from –3 to +5, the higher the value the darker the printing.)  
> > S P - I n k 1 L e v e l  
> > S P - I n k 2 L e v e l  
o r  
- 2  
Set this darkness level when using a special ink  
- 2  
(not yet available).  
EXIT  
MENU  
ENTER  
Press  
to save.  
to select the setting value and press  
(The electronic beep sounds .The beep will  
not sound if the buzzer mode setting is set to off.)  
31  
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Operation(continued)  
Retransfer mode setting  
Change settings according to the retranfer film and card used.  
EXIT  
> R e t r a n s f e r >  
Exit user  
mode.  
ENTER  
Set retransfer film Set film type  
Two types of frame settings (1000 or 750 frames per film)  
> > M e d i a Ty p e  
Set to adjust the retransfer film specification.  
S t d ( 1 0 0 0 / r o lPl )re: 0ss  
to select the setting and press  
(The electronic beep sounds .The  
beep will not sound if the buzzer mode setting is set to off.)  
to save.  
ENTER  
EXIT  
MENU  
ENTER  
and then press  
RESET  
*After exiting the user mode, press  
to initialize.  
If initialization is not carried out, the film type setting will have no effect on  
the printer.  
Set the retransfer temperature.6 gradations can be set  
> > Te m p . L e v e l  
0 ( S t a n d a r d )  
(from –3 or +2, the larger the value the higher the temperature)  
Retransfer may be not performed well depending on the  
cards. Increase the temperature level step by step until the  
card can be printed clearly.  
EXIT  
ENTER  
to select the setting value and press  
(The electronic beep sounds .The beep will  
not sound if the buzzer mode setting is set to off.)  
Press  
to save.  
MENU  
RESET  
ENTER  
*After exiting the user mode, press  
to initialize.  
and then press  
If initialization is not carried out, the temperature will have no effect on the  
the printer.  
Set the retransfer speed: 13 gradations can be set  
(from –10 to +2, the larger the value the faster the speed)  
> > S p e e d ( F r o n t )  
- 2  
Partial incompletions may occur depending on the cards  
during retransfer. The performance is increased as the  
value is lowered. Specify the value mainly onthe retransfer  
roller temperature setting and use the speed setting for  
fine adjustments.  
MENU  
EXIT  
ENTER  
to save.  
Press  
to select the setting value and press  
(The electronic beep sounds .The beep will not sound if the buzzer  
mode setting is set to off.)  
Set the reverse retransfer speed:13 gradations can be set  
(from –10 to +2, the higher the value the faster the speed.)  
> > S p e e d ( B a c k )  
- 2  
Double-sided printing results in a warp depending on  
the cards. Change the speed to correct it.  
EXIT  
MENU  
Press  
to select the setting value and press  
ENTER  
to save.  
(The electronic beep sounds .The beep will not sound if the buzzer  
mode setting is set to off.)  
> > M G P r i n t ( J I S )  
Set the way of the peeling off the retransfer film  
2 settings[On and Off]  
Off  
Depending on the card used,peeling off the retransfer filmmay not be  
complete.  
For the cards with JIS magnetic stripes,setting "On" is recommended.  
EXIT  
MENU  
When setting "On",printing time will be longer by about1,5s  
No mprovement is expected for the cards with ISO magnetic stripes.  
Press  
to save.  
to select the setting value and press  
ENTER  
(The electronic beep sounds .The beep will not sound if the buzzer  
mode setting is set to off.)  
> > S t a n d b y MMo dEeNU  
Standby selection :2 settings[Front Wait and Back Wait]  
In case of both side printing with optional  
unit connected, select either one of the card sides for standby.  
Front Wait  
EXIT  
ENTER  
Press  
to select the setting value and press  
to save.  
(The electronic beep sounds .The beep will not sound if the buzzer  
mode setting is set to off.)  
32  
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Operation(continued)  
Buzzer mode setting  
Power saving mode settings  
The buzzer indicating errors can be turned on or off.  
The printer enters into the power save mode after a  
specified period of time if none of operation buttons are  
touched in the Ready state. The heat roller for  
retransfer, bend remedial roller, and back-light of the  
LCD panel are turned off in the power save mode.  
EXIT  
> B u z z e r  
Exit user mode  
O n  
Set the buzzer:  
there are two settings  
(On, off)  
EXIT  
> P o w e r S a v i n g  
Exit user mode  
o f f  
Power saving  
settings:  
there are 9 options.  
ENTER  
Press  
to select the setting and press  
to save.  
(The electronic beep sounds.The beep will not sound  
if the buzzer mode setting is set to off.)  
ENTER  
Press  
to select the setting and press  
to save.  
When Off is specified,  
(The electronic beep sounds.The beep will not sound  
electronic beep sound indicating an error,  
electronic beep sound indicating the number of cards,  
and  
electronic beep sound indicating settings saved with the  
ENTER button in the user mode are muted.  
if the buzzer mode setting is set to off.)  
Press the EXIT button to cancel the user mode, and the  
printer starts.  
Off:  
Not in power saving mode.  
Setting options: [5,10,15,20,25,30,45,60] (units: minutes)  
If printing is not to be carried out for a period longer than the  
set time, switch the unitís heater off. (Power save status)  
“Sleeping” appears on the LCD panel in the power save  
mode. The operation buttons are disabled in this mode.  
See step 2 in “Canceling the power save mode” to  
enable the operation buttons.  
S l e e p i n g  
The printer moves to the power save mode when the  
specified time arrives even if you turns off the printer  
and turn it on again.  
Canceling the power save mode  
1.  
From the host computer  
Enter a control command to print the card. The power  
save mode is cancelled, and printing automatically  
starts upon completion of preheating.  
2.  
Temporary cancellation  
To cancel the power save mode temporarily on the  
printer, press RESET, then ENTER to initialize the printer.  
3.  
Permanent cancellation  
Cancel the power save mode temporarily as described  
in step 2, and change the power save mode setting to  
OFF.  
33  
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Operation(continued)  
Setting the bend remedy mode  
Single-sided printing may cause a bend depending on the  
cards. Adjust the setting to get rid of the bend.  
When printing on both sides is done  
with “Remedy roller temperature setting” set to a high  
temperature, the cards may show a large deformation.  
Please set this item to OFF for printing on both sides.  
EXIT  
> B e n d R e m e d y >  
Exit user  
mode  
ENTER  
Set the bend remedy roller temperature  
There are 7 bend remedy roller temperature settings:  
(off and from –5 to 0 the larger the value the higher the temperature).  
> > Te m p L e v e l  
o f f  
ENTER  
Press  
to select the setting and press  
to save.  
MENU  
EXIT  
(The electronic beep sounds.The beep will not sound  
if the buzzer mode setting is set to off.)  
RESET  
ENTER  
to initialize.  
*After exiting the user mode, press and then press  
If initialization is not carried out, the temperature setting will have no effect on the printer.  
Bend remedy speed settings  
5 gradations can be set  
(from –2 to +2, the larger the value the faster the speed.)  
> > S p e e d  
- 2  
ENTER  
MENU  
EXIT  
Press  
to select the setting value and press  
to save.  
(The electronic beep sounds.The beep will not sound  
if the buzzer mode setting is set to off.)  
> > C o o l i n g T i m e  
Cooling time setting:  
16 gradations can be set (none and 1-15, unit: seconds).  
- 2  
MENU  
ENTER  
EXIT  
Press  
to select the setting value and press  
(The electronic beep sounds.The beep will not sound  
if the buzzer mode setting is set to off.)  
to save.  
If the bend remedy temperature  
Card Thickness setting mode  
setting is set to off from any other setting, the preheating  
status will remain the same until the roller temperature  
falls (for approximately 10 minutes).  
This is not a malfunction. Leave the unit in ready status  
and wait.  
The printer is designed to load only the 0.76mm or 0.25mm  
thick cards. So set card thickness depending on the card  
used.  
EXIT  
> C a r d T h i c k n e s s  
Exit user mode  
S t a n a r d  
1.Setting temperature and speed of the  
Set the card thickness:  
2 settings  
bend remedial roller. Adjust the “roller  
temperature” setting in principle to correct the  
bend of the card, and use the “correction  
speed” setting for fine adjustments.  
[Standard and Thin]  
ENTER  
Press  
to select the setting and press  
to save.  
2. Setting waiting time for cooling the card  
This provides the time for a special film, which  
will be marketed in the future, to cool down to  
prevent the card and retransfer film from  
sticking together after printing.  
(The electronic beep sounds.The beep will not sound  
if the buzzer mode setting is set to off.)  
Standard:0.76mm(0.03inches)-thick  
Thin: 0.25mm(0.01inches)-thick  
For changing card thickness, see “switching the card  
thickness” on Page 21 of this manual  
34  
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Operation(continued)  
Coercivity setting mode  
Test print  
Test print is provided for printing a test pattern  
contained in the printer (there is only one pattern).  
Operating the printer independent of the host computer  
enables you to find out the source of trouble if there is a  
problem in the system.  
Set coercivity for writing data on the ISO compatible  
magnetic stripe card.  
EXIT  
> M G I S O Ty p e  
Exit user mode  
ENTER  
L o - C o  
EXIT  
> Te s t P r i n t  
Exit user mode  
O K ?  
Press  
to select the setting and press  
(The electronic beep sounds.The beep will not sound  
if the buzzer mode setting is set to off.)  
to save.  
ENTER  
Press  
to carry out test printing.  
(The electronic beep sounds.The beep will not  
sound if the buzzer mode setting is set to off.)  
Lo-Co  
238×102 [A/m] (300 [Oe])  
Hi-Co  
P r i n t i n g . .  
218×103 [A/m] (2750 [Oe])  
A single-sided color pattern is printed. When test  
printing is completed, the unit will automatically return to  
ready staus.  
Non-contact IC antenna setting mode  
To use non-contact IC cards, set the antenna position  
at which the cards stop.  
Unit No Setting  
EXIT  
> I C A n t e n n a P o s .  
Set Unit No.of the printers to be connected  
Exit user mode  
N o n e  
EXIT  
> U n i t N o ;  
Non-contact IC  
antenna position:  
3 settings  
Exit user mode  
N o . 1  
Unit No:  
7 settings  
ENTER  
Press  
to select the setting and press  
to save.  
to select the setting and press ENTER  
(The electronic beep sounds.The beep will not sound  
if the buzzer mode setting is set to off.)  
Press  
to save.  
(The electronic beep sounds.The beep will not  
None  
No antenna  
Ext. Unit  
An IC unit antenna is being used  
Added on  
EXITsound if the buzzer mode setting is set to off.)  
After that press  
,Then the message is displayed as shown below.  
A compact IC unit is being used.  
Turn off the power  
P l e a s e ,  
And then by turning on the power,  
Unit No. setting mode is cancelled.  
P o w e r o f f  
IC contact setting mode  
Transport mode  
When using IC cards, specify the contact position to  
stop the cards.  
To set the transport mode.  
EXIT  
> I C C o n t a c t P o s .  
Exit user mode  
EXIT  
> Tr a n s p o r t m o d e  
N o n e  
Exit user mode  
Set IC contact  
position:  
O K ?  
ENTER  
3 settings  
Press  
to carry out transport mode.  
(The electronic beep sounds.The beep will not  
sound if the buzzer mode setting is set to off.)  
ENTER  
Press  
to select the setting and press  
to save.  
Please turn off the power.  
Turnning on the power, then the  
transport mode is canceled.  
(The electronic beep sounds.The beep will not sound  
if the buzzer mode setting is set to off.)  
P l e a s e ,  
P o w e r o f f  
None  
No contact  
Ext. Unit  
An IC unit contact is being used  
Built-in  
When shipping or moving the printer,  
you must set the transport mode. If the printer is not set  
the transport mode, it may have a damage.  
A built-in contact is being used  
35  
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Careandcleaning  
Always make sure that the printer is turned off before cleaning.  
(However, cleaning of the card feed rollers and magnetic head should be carried out with the power turned on.)  
To achieve the best performance from the printer, always check each part before use for dust and dirt and clean if necessary.  
The following explains the main rollers that require cleaning. For details about other rollers, see p.41 (Internal roller layout).  
Dust and dirt, particularly on the thermal head, rollers and cleaning rollers can cause print blurs and shifting of colors.  
Cleaning the cleaning rollers  
The cleaning rollers remove dust and dirt sticking to the card.  
3.  
Wash the rollers of the cleaning unit with water.  
Cleaning the cleaning rollers after every use is recommended  
if the printer is used almost everyday. Depending on the  
cards, there may be much dust and dirt. In such a case,  
perform cleaning every 100 to 200 cards. Do not do this,  
however, during printing operations.  
Wash out dirt on the roller surface with your fingers.  
Do not use alcohol or detergents. The cleaning unit  
should be cleaned only with running water.  
1.  
Open the card tray.  
After washing the cleaning unit with  
2.  
Remove the cleaning unit.  
Pull out the cleaning unit toward you as shown in the  
illustration below.  
water, wait until it completely dries up and set it in the  
printer.  
4.  
Push the cleaning unit back into the printer.  
Push the cleaning unit with the rollers facing upward  
until it is securely back into the place.  
5.  
Close the card tray.  
Deteriorated cleaning rollers may  
cause defects in the printed card. If the rollers begin to  
deteriorate, replace the cleaning unit.  
(We recommend replacement after a year)  
When you remove the cleanning unit,  
be careful not to injure your fingers by inner mechanism.  
36  
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Care and Cleaning (continued)  
Cleaning the thermal head  
Cleaning the fan filter  
When the thermal head gets dirty, defects such as  
unwanted lines appearing on the printed card may  
occur. It is recommended to clean the thermal head  
after printing about 10,000 frames. The thermal head is  
a consumable component, that is, it has a limited  
service life.  
When the fan filter gets dirty, partial omissions may  
occur on the printed cards, or the printing result looks  
dirty. It is recommended to clean the fan filter after  
printing about 10,000 cards.  
1.  
2.  
Open the printer door and remove the ink ribbon  
cassette and the retransfer film cassette.  
1.  
Remove the fan filters located in three positions on  
the sides of the printer.  
See p.15, 17 in this manual.  
Wipe the cleaning head with a cotton bud (sold  
separately), dipped in alcohol (sold separately).  
Cotton bud (sold separately)  
Thermal  
head  
2.  
3.  
Remove the card tray.  
See p.45 in this manual.  
Wipe the head indicated with  
horizontally.  
3.  
Insert the ink ribbon cassette and the retransfer  
film cassette, then close the printer door.  
Remove the fan filter located on the base of the  
printer (inside the unit).  
Bring down the fan filter(side 2) while pressing its side  
(side 1). The fan filter can be taken out. Mount the fan  
filter by pressing this side.  
• The thermal head may break if  
touched with an electrostatic charge. Discharge yourself  
by touching the printer frame (metallic part) with your  
hands before cleaning the thermal head.  
1
• Use a cotton bud soaked with absolute alcohol(ethanol).  
Be careful not to scratch the thermal head with hard  
materials like metal during cleaning.  
2
37  
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Care and Cleaning (continued)  
Cleaning the card feed rollers and heat  
rollers  
4.  
Remove dirt on the fan filter using a vacuum  
cleaner or other cleaning equipment.  
Hold the sponge with your hand so that it is not sucked  
into the cleaner.  
Dirty rollers are the major cause of jamming of the  
cards. It is recommended to clean the rollers once after  
printing about 1,000 cards. It is also recommended to  
carry out cleaning before the work, because the  
retransfer roller (heat roller) does not operate while it is  
hot.  
1.  
Remove the retransfer film cassette.  
See p.17 in this manual.  
2.  
Turn on the power of the printer.  
The printer initializes, and the [No Cassette] error is  
indicated.  
3.  
From user mode select cleaning mode.  
> U s e r M o d e  
If the sponge is removed, attach it again as shown  
below.  
MENU  
Side filter  
Press down the sponge into  
the dents at four corners, and  
set it under the tabs on the  
frame.  
Bottom filter  
> C l e a n i n g >  
Place the sponge  
under the tabs on the  
frame.  
4.  
Press the ENTER button. Select [Rollers] with  
and buttons, and press the ENTER button.  
See p.30 in this manual.  
> > R o l l e r s  
O K ?  
ENTER  
C l e a n i n g . .  
S t a r t O K ?  
Replace the fan filter when it begins to deteriorate.(the elasticity  
of the sponge is lost and the sponge tends to be broken into  
pieces.) It is recommended that fan filter should be replaced  
once a year. Contact your dealer for details of replacing the filter.  
ENTER  
C l e a n i n g . .  
5.  
Install the fan filters back to the original positions.  
Insert the cleaning card in about 10 seconds. If you fails  
to set the card within this time, the printer returns to  
“Start OK?” Press the ENTER button again to proceed.  
38  
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Care and Cleaning (continued)  
Cleaning the magnetic head  
5.  
Set a cleaning card.  
Peel off the protective paper of the cleaning card and  
insert it into the NG card discharge slot. The card will be  
drawn into the unit by the rollers and cleaning will then  
be carried out from card discharge slot on the left side  
of the printer. Insert the card with its adhesive face  
upside down to repeat the cleaning procedure once  
Dirty magnetic head will cause a write/read error. It is  
recommended to clean the magnetic head after printing  
about 1,000 cards. Cleaning the magnetic head is not  
necessary if the magnetic stripe card is not used.  
more.  
Cleaning card (accessory)  
1.  
Keep the ink ribbon and retransfer film cassettes in  
their mounting positions.  
2.  
3.  
Comfirm that the READY LED(Green) is lighted  
The cleaning card  
can be inserted only  
from the right side.  
Specify the “cleaning” mode in the user mode.  
See p.27 in this manual.  
> U s e r M o d e  
NG card discharge slot  
• If the retransfer roller (heat roller)  
MENU  
gets too hot,  
H R i s t o o h o t !  
> C l e a n i n g >  
appears on the LCD panel, and the printer returns to the  
Ready state.  
Turn off the power of the printer, and wait until the roller  
completely cools down before starting the work.  
Confirm that the retransfer film cassette has been  
removed.  
• The cleaning card does not go into the card discharge  
slot at the left side.  
4.  
Apply alcohol on the magnetic head cleaning card.  
Drip three or four drops of alcohol on the magnetic  
stripes.  
• If a card jam occurs, turn off the power, then turn on the  
power again. The jammed card will be discarded.  
Alcohol (sold  
separately)  
6.  
Turn off the power after the cleaning card is  
discharged.  
Wait for 10 seconds before turning on the power again.  
The cleaning card can be used only  
once and disposable after using. If you use the dirty  
cleaning card many times, the dirt on the card moves  
onto the rollers, causing damages to the rollers.  
Consult your dealer for the cleaning card.  
Magnetic head cleaning  
card (sold separately)  
39  
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Care and Cleaning (continued)  
Cleaning of the bobbin holders  
5.  
Set the card on the card tray.  
Place the card in right direction. See p.21.  
Dirt on the bobbin holders may appear on the card or  
the film, cause defects on the card. Clean the bobbins  
when replacing ink ribbon or retransfer film.  
6.  
Press the ENTER button, select “MG Head” with  
the or button, and press the ENTER button.  
1.  
2.  
Remove the cassettes of ink ribbon and retransfer  
film.  
> > M G H e a d  
See p.15 and 17 of this manual.  
O K ?  
ENTER  
Wipe 4 bobbin holders with “Kim-Wipe” soaked  
with absolute alcohol(ethanol)  
C l e a n i n g . .  
7.  
When the cleaning card is discharged from NG  
card discharge slot, turn off the power of the  
printer. Wait for 10 seconds before turning on the  
power again.  
Replace the magnetic head cleaning  
card when it gets dirty. A dirty card may pollute the head  
and cause damages to the head.  
Consult your dealer on the alcohol and cleaning card.  
Once printer servicing and cleaning  
have been completed  
Once servicing and cleaning of the printer have been  
completed, check to make sure that all parts have been  
replaced properly.  
Improper replacement of parts may result in the power  
not turning on or in operating errors.  
Periodical Maintenance  
Periodical maintenance by the service personnel is  
recommended to avoid print error and failure.  
Consult your dealer for maintenance period and cost.  
40  
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Troubleshooting  
Layout of rollers inside the printer  
Below is a diagram of the layout of rollers inside the printer. Refer to this diagram in the event of card jams and  
when cleaning the rollers.  
Retransfer film cassette  
Ink ribbon cassette  
Thermal head  
Magnetic head  
Card turnover table  
Card feed rollers  
Card jams (see p.46)  
J a m ( Tu r n O v e r )  
Card jams (see p. 46)  
J a m ( Tr a n s f e r )  
Cleaning rollers  
Card feed rollers  
Card jams (see p.45)  
J a m ( H o p p e r )  
Retransfer roller (heat roller)  
How to clean the feed roller  
Bend remedial roller (heat roller)  
1. Open the card tray, and take out the cards from the  
tray.  
2. Move the card bracket until it locks.  
3. Clean the feed roller with felt (sold separately)  
soaked with absolute alcohol(ethanol).  
All rollers require routine cleaning.  
• The card feed rollers, retransfer roller and  
bend remedial roller can be cleaned on  
cleaning mode.  
Feed roller  
(See p.38, 39 in this manual.)  
• The cleaning roller can be cleaned by water  
washing.  
(See p.36 in this manual.)  
41  
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Troubleshooting(continued)  
The meaning of “reset enter buttons” in the list is,  
after pressing the Reset button, press the Enter button  
to initialize the unit.  
Error code listing  
Error code  
Description of error  
Remedy  
The power must be turned off so  
that the unit can be initialized.  
Turn off the power and then on again.  
P l e a s e ,  
P o w e r O f f .  
P l e a s e R e m o v e  
M e d i a C a s s e t t e  
The cleaning mode can not be set  
because there is a retransfer film in  
the unit.  
Remove the retransfer film cassette, then press the “reset  
enter buttons” and set the cleaning mode again.  
H R i s t o o h o t .  
The cleaning mode can not be set  
because the temperature of the  
heat roller is too high.  
1.Turn off the power and allow about 20 minutes for the heat  
roller to cool. Then turn on the printer and set the cleaning  
mode again.  
2.Confirm that the retransfer film cassette has been removed.  
J a m ( H o p p e r )  
J a m ( Tu r n O v e r )  
J a m ( M G )  
Card jam  
(hopper section)  
Turn off the power and remove cards from the hopper.  
Turn on the power.  
See p.45  
9 0  
Card jam  
(turnover)  
Remove cards from the turnover section.  
Press the “reset enter buttons” and initialize the unit.  
See p.46  
9 1  
Card jam  
(encode section)  
Press the “reset enter buttons” and initialize the unit.  
If no cards are discharged, turn off the power and remove the  
cards. Turn on the power.  
9 2  
J a m ( Tr a n s f e r )  
J a m ( D i s c h a r g e )  
M e d i a B r o k e n  
M e d i a S e a r c h  
M e d i a R u n O u t  
Card jam  
(retransfer section)  
Turn off the power and remove the cards from the retransfer  
section. Turn on the power.  
See p.46  
9 3  
Card jam  
(card discharge section)  
Turn off the power and remove the cards from the paper  
discharge section. Turn on the power.  
9 4  
A 0  
A 1  
The retransfer film  
See p.44  
Mend the retransfer film.  
Press the “reset enter buttons” and initialize the unit.  
has broken  
Retransfer film search error  
Reset the retransfer film. Press the “reset enter buttons”.  
Call for service if the problem persists.  
The retransfer film has run out  
Replace the retransfer film.  
A 2  
B 0  
Press the “reset enter buttons” and initialize the unit.  
I n k B r o k e n  
The ink ribbon  
See p.44  
has broken  
Mend the ink ribbon.  
Press the “reset enter buttons”n and initialize the unit.  
I n k S e a r c h  
Ink ribbon search error  
(RF-ID read error)  
Reset the ink ribbon. Press the “reset enter buttons” and call  
B 1  
B 2  
for service if the problem persists.  
I n k R u n O u t  
The ink ribbon has run out  
Replace the ink ribbon.  
Press the “reset enter buttons” and initialize the unit.  
Tu r n O v e r U n i t  
Turnover  
mechanism error  
Press the “reset enter buttons” and call for service if the  
See p.46  
C 0  
C 1  
problem persists.  
H e a t e r C a m  
Turn the power off and then on again. Call for service if the  
problem persists.  
Heat roller operation error  
N o C a r d  
1. No card  
1. Replenish the cards.  
2. The card tray is open or has  
been removed.  
2. Close the tray correctly.  
D o o r O p e n  
The printer door is open  
Cleaning units missing  
Cassette missing  
Close the door.  
Press the “reset enter buttons” and initialize the unit.  
D 1  
N o C l e a n i n g U n i t  
Attach the cleaning units.  
Press the “reset enter buttons” and initialize the unit.  
D 7  
D 6  
N o C a s s e t t e  
Attach both the ink ribbon cassette and the retransfer film  
cassette.  
Press the “reset enter buttons” and initialize the unit.  
42  
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Troubleshooting(continued)  
Should your printer require servicing, turn it off and unplug it and make inquiries at the outlet  
where it was purchased.  
Error code  
Description of error  
Remedy  
H a r d w a r e  
Hardware error  
Turn off the power and then on again. Call for service if the  
problem persists.  
B 8  
* *  
T R O v e r h e a t  
Retransfer roller overheating  
Retransfer roller malfunction  
Turn off the power and then on again. Call for service if the  
problem persists.  
F 0  
T R B r o k e n  
Turn off the power and then on again. Call for service if the  
problem persists.  
F 1  
F 2  
F 3  
T R S e n s o r B r o k e n  
Retransfer roller thermister  
malfunction  
Turn off the power and then on again. Call for service if the  
problem persists.  
Turn off the power and then on again. Call for service if the  
problem persists.  
Bend remedy roller overheating  
error  
R R O v e r h e a t  
Turn off the power and then on again. Call for service if the  
problem persists.  
R R B r o k e n  
Bend remedy roller malfunction  
F 4  
F 5  
Turn off the power and then on again. Call for service if the  
problem persists.  
Bend remedy roller thermister  
malfunction  
R R S e n s o r B r o k e n  
The usage environment temperature is too low.  
Use at the specified usage environment temperature.  
(Call for service if the problem persists.)  
Overcool  
O v e r c o o l  
F 6  
Thermal head overheated  
Turn off the power and leave the unit for about 10 minutes before  
switching on again. (Call for service if the problem persists.)  
H e a d O v e r h e a r t  
F 8  
Turn off the power and then on again. Call for service if the  
problem persists.  
E E P R O M B r o k e n  
M G U n c o n n e c t e d  
EEPROM malfunction  
MG connection error  
MG mechanical error  
MG hardware error  
FA  
A 9  
Turn off the power and then on again. Call for service if the  
problem persists.  
Turn off the power and then on again. Call for service if the  
problem persists.  
M G M e c h a n i c a l  
A B  
A C  
Turn off the power and then on again. Call for service if the  
problem persists.  
M G H a r d w a r e  
Check the I/F cable connected correctly.Turn off the power and  
then on again. Call for service if the problem persists.  
MG communication error  
M G C o m m i n u c a t e  
A F  
Turn off the power and then on again. Call for service if the  
problem persists.  
Connected external device  
malfunctioning  
E X T. U n c o n n e c t e d  
B 9  
Turn off the power and then on again. Call for service if the  
problem persists.  
E X T. S W S e t t i n g  
External device switch setting error  
External retransfer unit jam error  
B A  
Press the “reset enter buttons” and remove cards if they are  
not discharged. Press the “reset enter buttons” and call for  
service if the problem persists.  
E X T. J a m  
B B  
E X T. C o m m i n u c a t e  
E X T 2 C o m m i n u c a t e  
Check the I/F cable connected correctly.Turn off the power and  
then on again. Call for service if the problem persists.  
External unit communications error  
B E  
B F  
4 4  
External unit2 communications  
error  
Check the I/F cable connected correctly.Turn off the power and  
then on again. Call for service if the problem persists.  
Turn off the power and then on again. Call for service if the  
problem persists.  
H a r d a r e  
Hardware error  
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Troubleshooting(continued)  
Stopping when printing  
About printing errors  
The printer may stop with no error messages If some  
failure with the connection to the host computer occur  
or the not proper ink ribbon is set.  
In this case, open and close the printer door at once,  
and then press “reset” and press “enter” to intialize the  
printer.  
If blurring or color shifts occur in your print results, clean  
all rollers starting with the cleaning rollers.  
Some image errors may depend on the design of the  
card to print.  
In particular, wrinkles can easily occur if large surfaces  
are printed with high density ink.  
To avoid such problems, contact the dealer where the  
printer was purchased concerning card designs.  
Mending broken ink ribbon and  
retransfer film  
When retransfer operation is not complete  
Depending on the cards used, retransfer operation may  
not be complete. In that case, try the following items.  
(See Page 32, “Retransfer mode setting”)  
1. Try to increase the retransfer temperature.  
2. Try to decrease the retransfer speed. For the reverse  
side of the card, try to decrease the reverse retransfer  
speed.  
3. Dust on the card surface. Use clean cards with no  
dust. Use the attached gloves to avoid fingermark on  
cards.  
If the ink ribbon or retransfer film is broken, mend it in  
the following procedures:  
1.  
2.  
Trim neatly the end of broken portions with a pair  
of scissors.  
Align both ends and apply the Scotch tape in the  
center of the aligned ends.  
4. Ambient temperature  
Please do not discard the used ink ribbon or  
retransfer film on the winding side.  
Retransfer operation may not be complete if the  
temperature of card surface is very low such as the  
card first printed in the cold morning. In that case, wait  
until the room becomes warm enough.  
3.  
Turn the ink ribbon or retransfer film to the winding  
side with your hand until the mended portion is  
completely wound up.  
Align both  
ends evenly  
Caution when printing characters  
When printing small characters or thin lines in black  
ink, the thickness of minimum 2 dots necessary for  
“Standard” mode.  
Printing small characters or thin lines by 1 dot tends to  
cause blurring.  
To avoid this tendency, following settings are  
recommended. See “Ink mode setting” on Page 31.  
1. Set the black value K:  
Winding  
side  
Try to increase setting value to more than 0 (Standard)  
Then darker printing is possible.  
2. Set the K printing mode:  
Change mode from “Standard” to “Fine”.  
Then thicker printing is possible.  
Scotch tape  
If blurring still appears after having tried the above  
setting , selecting more adequate character font is  
recommended.  
Set the ink ribbon and retransfer film  
with care. See p.15 and p.17.  
44  
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Troubleshooting(continued)  
Removing card jams  
If you cannot hold the jammed card:  
Pull out a small portion of the cleaning unit.  
To determine the part of the machine affected by a card  
jam refer to the error code on the operation panel LCD  
panel on the printer and the relevant page in this  
manual.  
When removing a jammed card, make sure that the  
printer is turned off before carrying out the following  
procedure.  
Hopper jam  
1.  
Pull out the card tray.  
To remove the card tray, pull it out toward you until it no  
longer moves and lift it.  
Turn the right knob to drop the jammed card. Remove  
the fallen card.  
3.  
Return the card tray to its original position.  
Push the card tray back into position on an angle.  
Push the card tray back  
into its position while  
placing the card tray tabs  
on the folded over metal  
plates.  
2.  
Remove the jammed cards.  
If you can hold the jammed card, pull it out.  
Pushing the tray with excessive force  
may cause a failure of the printer.  
45  
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Troubleshooting(continued)  
Turnover section [Jam (turnover)]  
Retransfer section [Jam (transfer)]  
1.  
2.  
Open the printer door and remove the ink ribbon  
cassette.  
1.  
2.  
Open the printer door and remove the retransfer  
film cassette.  
See p.17 in this manual.  
See p.15 in this manual.  
A jog lever are supplied as standard.  
The jog lever are attached to the center of the card tray  
Remove any jammed cards.  
.
Jog lever  
Turn the tabs in the arrow direction and take out the jog  
lever and removal stick.  
• If you can pull out the jammed cards, take them out.  
3.  
Turn the jog dial to move the card to the position  
where it becomes visible.  
Turn the jog dial with the attached jog lever.  
• If the jammed cards come out of the turnover table,  
push them back into the table, and rotate the table  
slowly (as it is positioned vertically) until the table is  
located so that the cards can be taken out.  
4.  
Remove the card.  
CAUTION  
Remove the card.  
When rotating the turnover table, be careful  
not to touch the metal edge. Wear a glove  
for this work.  
Injury  
Some parts inside the printer may be  
hot. Be careful when removing the card.  
46  
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Specifications  
CX21ICL Series (Large-type IC unit)  
Power supply : Fed from the printer.  
DC 5V±5%, DC 12V±5%, DC 24V±5%  
Current dissipation : 500mA, 300mA, 1A  
Main specifications  
Recording method : Sublimation type retransfer  
Feed format  
: Automatic feed  
Mass  
: 3.5kg  
Recording density : 300 dpi  
Expression gradation : 256 for Y, M, C and 2 for Bk  
Dimension  
Accessories  
(mm): 110(W) × 221(D) × 255(H)  
: Joint plate × 1  
Inter-unit cable × 1  
Interface  
: USB2.0(Hi-speed)  
CX21ICS Series (Compact IC unit)  
Operating environment conditions  
Power supply  
Mass  
Dimension  
Accessories  
: Fed from the printer.  
: 0.5kg  
(mm): 50(W) × 152(D) × 115(H)  
: Screw (with washer) × 3  
Screw (without washer) × 2  
Temperature: 15°C ~ 30°C  
Humidity: 35% ~ 70%  
(no condensation)  
Storage environment conditions  
Temperature: -15°C ~ 55°C  
Humidity: 20% ~ 80%  
Power supply  
: 100~120ACV/220~240ACV  
(allowance±10%)  
Current dissipation : 7.0A (for 100V system)/5.0A (for  
200V system)  
Mass  
: Standard 22kg  
Excluding the built-in magnetic  
encoder  
Accessories  
: Power cord for 120ACV  
(North America)..................... ×1  
for 220~240ACV  
(Europe)................................ ×1  
Manual(English).................... ×1  
Cleaning card  
Card stacker  
×1  
×1  
×1  
×1  
×1  
Ink ribbon cassette  
Retransfer film cassette  
USB cable  
Jog lever (contained in the  
card tray)  
×1  
×1  
Groves  
Products sold separately  
: Ink ribbon(YMCK)  
• 1,000 frames/set  
Model: DIC10216  
Ink ribbon(YMCKK)  
• 750 frames/set  
Model: DIC10217  
Retransfer film  
: Cleaning card  
10 cards/set  
Model: CX210-CC1  
: Compact IC unit  
Non-contact IC encoder  
: Large-type IC unit  
Mounts either a Non-contact or  
contact IC encoder.  
•1000 frames/set  
Model: DIC10085  
The specifications and external appearance of this product are subject to change for improvements without  
a prior notice.  
47  
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Specifications (continued)  
External appearance and dimensions  
343  
347  
Side view  
Front view  
unit/mm  
48  
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Software License Agreement  
The software covered by this document is the computer program developed by Victor Company of Japan  
Limited. a Japanese company, for certain card printer products (“Products”), and is composed of the “USB  
Driver”, “Status Monitor” and “Printer Driver”.  
The foregoing software, including the attached  
documentation such as its startup guide, user’s manual, etc. (“Documentation”), is referred to as “this  
Software” hereafter.  
The use of this Software is permitted only to you, the customer recognized as an “End User” thereof,  
solely according to the terms and conditions provided in this document. This document shall constitute  
a legal agreement between you and our Company (“this Agreement”) subject to your acceptance of such  
terms and conditions. You, as an individual End User or authorized representative of a corporate End  
User, shall implement by yourself the initial acts such as the opening of a tangible media package,  
program installation, downloading, etc. (“Initiation”) of this Software prior to the use thereof,  
understanding the terms and conditions in this document.  
The Initiation implemented by you is deemed as your unconditional acceptance of the terms and  
conditions in this document, and this Agreement shall come into effect upon such Initiation. You shall  
not use this Software if you do not accept the terms and conditions in this document.  
Article 1 Ownership of Rights  
The copyrights and the other intellectual property rights to this Software belong to our Company, its  
affiliates or the licensor of such intellectual property rights for our Company (“Licensor”). Our  
Company, its affiliates or Licensor retains all these intellectual property rights, none of which shall be  
assigned or otherwise transferred to you under this Agreement. This Software is protected by the  
copyrights law in Japan, other countries and related international treaties  
Article 2 Grant of License  
1. You are granted a non-exclusive license (“this License”) to use this Software as integrated with the  
Product in your possession, according to the restrictions and the other terms and conditions in this  
Agreement. You may use this Software for your own business purposes, implementing by yourself  
the Initiation of this Software on the PC you intend to use in connection with the Product. This  
License shall be nontransferable except based on Section 3 of Article 3.  
2. You may make the minimum number of copies necessary from this Software solely for backup or  
archival purposes, besides implementing the Initiation. In all such copies, you shall reproduce and  
keep the copyright notices and other legends as originally included in the media of this Software  
provided by our Company.  
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Article 3 Restrictions on Use  
1. You shall not adapt or modify this Software, nor shall you, except as permitted by applicable law,  
reverse-assemble, reverse-compile, reverse-engineer or in any way try to derive from this Software  
any source code.  
2. You are not granted the right to distribute or sublicense this Software to any third party. You shall  
not assign, lend, lease or otherwise transfer to any third party this License, this Software or any part  
thereof by itself or in combination with other products or software.  
3. You may transfer this Software along with this License to a third party as a new End User only when  
the possession of this Software and the Product is transferred together as a set by assignment, loan,  
lease, or the like. In the said case, you must present this document to such third party and obtain  
its consent to this Agreement beforehand, having such third party understand the terms and  
conditions herein. Our company may inquire of you to identify such third party. Upon such transfer,  
you are obliged to immediately destroy or delete this Software and all its copies, (which shall include  
erasing the copies stored or recorded on your PC, other hardware, memory, etc.) except those  
transferred to such third party in the tangible media like CD-ROM, printed materials, etc. (“Tangible  
Media”); and you shall submit a certificate of such destruction and deletion on our Company’s  
request.  
Article 4 Limited Warranty  
1. When this Software is provided in the form of Tangible Media, our Company warrants that such  
Tangible Media is free from the physical defects at the time of delivery. With respect to the “USB  
Driver” and “Status Monitor” of this Software, our Company warrants that they will materially operate  
in conformity to the main functional specifications expressed in the Documentation for ninety (90)  
days after the delivery date of this Software, provided that the Initiation thereof was proper and that it  
is operated correctly, according to the Documentaion.  
2. The limited warranty in Section 1 above is subject to the condition that the operating system (“OS”) of  
the PC you intend to use in connection with this Product must be of such types and versions as our  
Company stipulates in the Documentation. Our Company verifies that this Software will function  
when such stipulated OS is used in combination with then major PC models at the time of delivery,  
however does not warrant that it will function properly when used in combination with any and all PC  
models. It is recommended that you first check the functioning of this Software in the environment  
where you use it, according to the Documentation immediately after its delivery.  
3. This Software is provided “As Is” with no warranties except the limited warranty expressed in this  
Article. Our Company is not obliged to provide updates such as modified or enhanced versions of  
this Software. No warranties whether express or implied are made with respect to this Software in  
regards to its merchantability, fitness for a particular purpose, non-infringement of third party  
intellectual property rights, or any other matters not expressly provided for herein. Any problems  
occurring with respect to this Software shall be resolved at your sole responsibility and expenses.  
- 2 -  
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Article 5 Indemnification  
Our Company shall not be liable for any damages in connection with the use of this Software,  
including direct, incidental, consequential, special and punitive damages, etc., whether based on this  
Agreement or otherwise, even if our Company has been or could have been aware of such damages.  
Similarly our Company shall not be liable for any claims by any third party against you or your  
customers, nor shall our Company be obliged to compensate such third party or indemnify you or  
your customers for such claims. You shall indemnify and hold harmless our Company, its affiliates  
and Licensor worldwide from any claim, damage, loss, expense, including attorney’s fees, or liability  
in connection with your use of this Software.  
Article 6 Term  
1. This Agreement and this License shall come into effect when the earliest act of Initiation  
implemented on your certain PC occurs. Our Company may terminate this License without  
notification if you are in breach of any provision in this Agreement. Our Company further reserves  
the right to claim for any damages it may suffer arising from such breach by you.  
2. Upon termination of this License, you shall immediately destroy or delete this Software and all its  
copies, (which shall include erasing the copies stored or recorded on your PC, other hardware,  
memory, etc.) except those in the form of Tangible Media which shall be returned to our Company, at  
your responsibility, and shall submit a certificate of such destruction and deletion on our Company’s  
request.  
Article 7 Export Control  
You agree not to illegally export, re-export or otherwise ship this Software, or any part thereof,  
including the information or technology, etc. embodied in this Software, to any country, territory,  
organization or individual, the shipping to which is prohibited or restricted by Japan and the  
respective countries concerned.  
Article 8 Others  
1. Any modification, addition, deletion or other changes to this Agreement shall be invalid unless such  
changes are made in writing and affixed with the name and seal of or signed by the authorized  
representative of our Company.  
2. This Agreement shall be governed by and construed in accordance with the laws of Japan. Any  
disputes arising out of this Agreement shall be subject to the exclusive jurisdiction of the Tokyo  
District Court as the court of first instance.  
3. If any provision of this Agreement is held to be invalid according to the laws of Japan, the remaining  
provisions will still remain in effect.  
End of Agreement  
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Ultra Electronics Card Systems Inc. Ultra Electronics Card Systems  
North American Sales & Support Center Waverley House  
6711 - 176th Avenue NE Hampshire Road  
Redmond, WA 98052 Granby Estate  
USA Weymouth, DT4 9XD  
Tel: (425) 556 9708 UK  
Fax: (425) 556 3962 Tel: +44 (0) 1305 784 738  
Email: [email protected] Fax: +44 (0) 1305 777 904  
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