Ultra electronic Printer ID Card Printer User Manual

Reverse Transfer  
ID Card Printer  
User Guide  
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Declaration of Conformity  
IDX380yyyyy(y=A-Z,0-9 or blank)  
Card Printer  
Model Number:  
Product name:  
We herewith declare that the above mentioned product complies with the following council  
directives and harmonized standards.  
Council Directives:  
89/336/EEC relating to electromagnetic compatibility.  
73/23/EEC relating to electrical equipment designed for use within  
certain voltage limits.  
Harmonized Standards: EN55022:1998+A1 2000 Class B  
EN55024:1998  
EN61000-3-2:1995+A1:1998+A2:1998+A14:2000  
EN61000-3-3:1995  
EN60950:2000  
Manufacture:  
Victor Data Systems Co., Ltd.  
1644, Shimotsuruma, Yamato-shi, Kanagawa-ken, 242-8514, Japan  
Importer and distributer:  
Digital Imaging International GmbH  
Buchenteich3, DE-73733 Aichwald Germany  
Tel.: (711)540 700, Fax: (711)540 70 555  
Year to begin affixing CE Marking: 2002  
Yamato-shi, March.21.2002  
Place, Date  
Tateki Hisanaga General Manager-Quality Control  
Victor Data Systems Co., Ltd.  
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For USA only  
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference when the equipment is operated in a commercial environment. This  
equipment generates, used, and can radiate radio frequency energy and, if not installed and used  
in accordance with the instruction manual, may cause harmful interference to radio  
communications.  
Operation of this equipment in a residential area is likely to cause harmful interference in which  
case the user will be required to correct the interference at his own expense.  
CAUTION: Changes or modifications not approved by party responsible for compliance could void user’s  
authority to operate the equipment.  
Machine Noise  
Sound power level: less than 70 dB (A) according to DIN45635 part 19 (EN27779).  
The measurements are to be made according to DIN 45635 part 2019 or EN27779, respectively.  
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Contents  
Before use.................................................... 7 Operation ................................................... 24  
Product features .................................................... 7  
Checking accessories............................................ 7  
Handling of transfer film, ink ribbons and cards .... 7  
Handling ............................................................. 7  
Storage .............................................................. 7  
Storing and handling cards after printing ........... 8  
Purchasing print media and cards ..................... 8  
Installation ............................................................. 8  
Installation diagram ............................................ 8  
Turning on the power ........................................... 24  
Turning off the power ........................................... 25  
About the RESET button ..................................... 25  
On Initialization when the retransfer film cassette  
and/or the ink ribbon cassette is loaded .............. 25  
User modes ......................................................... 26  
User mode screen flow ........................................ 26  
User mode settings.............................................. 27  
Display mode settings ......................................... 28  
Clearing the free counter ..................................... 29  
Cleaning mode .................................................... 29  
Ink mode setting .................................................. 30  
Retransfer mode setting ...................................... 31  
Buzzer mode setting ............................................ 32  
Power saving mode settings ................................ 32  
Setting the bend remedy mode ........................... 33  
Card size setting mode ........................................ 34  
Antimagnetic setting mode .................................. 34  
Non-contact IC antenna setting mode ................. 34  
IC contact setting mode....................................... 34  
Test print .............................................................. 34  
Transport mode ................................................... 34  
Names of parts ............................................ 9  
Front................................................................... 9  
Rear ................................................................... 9  
When the printer door is open ........................... 9  
Set-up ......................................................... 10  
Connecting with a host computer ........................ 10  
Connecting the IC unit (sold separately) ............. 11  
Large size IC unit (sold separately) ................. 11  
Compact IC unit (sold separately).................... 12  
Connecting the power cord.................................. 12  
Installing the card stacker .................................... 13  
Discharging the card ........................................ 13  
Setting the ink ribbon........................................... 14  
Setting the retransfer film .................................... 16  
Caution when loading the retransfer film cassette  
and/or the ink ribbon cassette ............................. 18  
Setting cards........................................................ 18  
Inserting cards ................................................. 19  
When using magnetic cards............................. 20  
When using contact IC cards ........................... 20  
Loading cards .................................................. 20  
Switching the card thickness............................ 21  
Care and cleaning ..................................... 35  
Cleaning the cleaning rollers ............................... 35  
Cleaning the thermal head .................................. 36  
Cleaning the fan filter........................................... 36  
Cleaning the fan filter on the back side ............... 37  
Cleaning the card feed rollers.............................. 38  
Cleaning the card feed rollers and heat rollers .... 39  
Once printer servicing and cleaning have been  
completed ............................................................ 39  
Troubleshooting ........................................ 40  
Layout of rollers inside the printer ....................... 40  
Error code listing.................................................. 41  
Mending broken ink ribbon and retransfer film .... 43  
About printing errors ............................................ 43  
Removing card jams ............................................ 44  
Hopper jam ...................................................... 44  
Turnover section [Jam (turnover)] .................... 45  
Retransfer section [Jam (transfer)] ................... 45  
Before use.................................................. 22  
Names of parts on the operation panel ............... 22  
Setting buttons ................................................. 22  
Operation display LED ..................................... 22  
LCD panel ........................................................ 22  
Operation display LED contents and  
the LCD panel...................................................... 23  
Initialization period ........................................... 23  
Preheating period............................................. 23  
LCD operation display content ............................ 23  
Specifications............................................ 46  
Main specifications .............................................. 46  
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Notes for safe operation  
(to the next page)  
Before you use  
Read these notes on safety thoroughly before operating your printer in order to use the unit properly. Once you  
start using the unit, this manual should be put aside the unit, or at a convenient place where you can look up the  
manual any time as you need.  
WARNING  
CAUTION  
If you ignore the warning with this mark, and handle  
the unit in a wrong way, death or serious injuries may  
occur.  
If you ignore the caution with this mark, and handle  
the unit in a wrong way, injuries or damages to  
properties may occur.  
WARNING  
If the abnormal phenomena as listed below are  
seen, immediately stop operating the unit.  
Continuing operation may cause a fire or electric  
shock.  
Smoke or odd smell comes out from the machine.  
Water or metal went into the machine.  
The unit fell to the floor, or the cabinet was broken.  
The power cable is damaged (exposed lead, broken cable,  
etc.)  
If you see these phenomena, turn off the power, pull out the  
power plug, and contact your dealer as soon as possible. Do  
not try to repair it by yourself. It is dangerous.  
Do not use a line voltage other than instructed.  
Using a line voltage or power supply which is not specified  
may cause a fire or electric shock.  
Do not put foreign materials from the openings of  
the machine (e.g., vents, card slots, cassette inlet,  
etc.)  
Metals, flammable things, and other foreign materials may  
cause a fire or electric shock if entering into the machine.  
If these things went into the machine, immediately turn off  
the power, pull out the power plug, and ask your dealer to  
repair. Do not try to repair it by yourself. It is dangerous.  
Do not put a container with liquid in it, or small  
metal ornaments and the like on the machine.  
The liquid or metal entering into the machine acts as a  
conductor, causing a fire or electric shock.  
If liquid or metal went into the machine, immediately turn off  
the power, pull out the power plug, and ask your dealer to  
repair. Do not try to repair it by yourself. It is dangerous.  
Do not remove the screws, or disassemble or  
alter the machine.  
High-voltage components are contained in the unit.  
Touching these areas may result in an electric shock.  
Ask your dealer if you want your printer inspected or  
repaired.  
Do not remove the external covers of the machine. You may  
get an electric shock.  
Do not place the machine on a rickety table or  
slanting places.  
The machine may fall out of the table or fall over, which may  
damage the machine or injure you.  
If the machine is damaged by falling or turnover,  
immediately turn off the power, pull out the power plug, and  
ask your dealer to repair. Do not try to repair it by yourself. It  
is dangerous.  
Do not work on the power cable, or give  
excessive force on it. Do not put heavy objects  
such as furniture on the cable.  
The cable may be damaged, causing a fire or electric  
shock.  
When you find a defect on the power cable, such as  
exposed lead, stop using the unit, and consult your dealer.  
Do not wet the machine with water.  
Do not use the machine with the power plug  
inserted incompletely.  
The machine generates heat due to incomplete contact,  
causing a fire or electric shock.  
Do not put many cords on a single plug socket. The power  
cords also heats up.  
Using the machine at a place where water splashes on the  
machine, or wetting the machine with water (applying,  
throwing, or spilling water over the machine) may cause a  
fire or electric shock.  
If water entered into the machine, immediately turn off the  
power, pull out the power plug, and ask your dealer to  
repair. Do not try to repair it by yourself. It is dangerous.  
Do not use the machine with dusts piled on the  
power plug. Do not put a metallic material  
adjacent to the power plug.  
Dusts and metal are conductive, causing a fire or electric  
shock.  
Do not touch the machine with wet hands.  
Touching the machine with wet hands may cause an  
electric shock.  
Do not touch the power plug during electrical  
storms.  
Lightning may cause an electric shock.  
Pull out the power plug from the outlet every six months,  
and clean the dusts piled on the legs and body of the plug.  
5
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Notes for safe operation (continued)  
Ground the machine with the attached electric  
cord when connecting it to the utility outlet.  
Using a cord other than the one supplied for grounding may  
cause an electric shock when the machine fails.  
Do not use the machine while it has a fault.  
Do not use the machine while it has a fault, as this may  
cause a fire or electric shock.  
Immediately turn off the power, pull out the power plug, and  
ask your dealer to repair. Do not try to repair it by yourself. It  
is dangerous.  
Do not put your head or yourself into the  
packaging bag.  
Do not play with the packaging bag. You may suffocate  
yourself.  
Give close attention to small children who may want to play  
with the packaging bag.  
CAUTION  
Pull out the power plug before cleaning the  
machine.  
Do not put the machine at a place where it  
becomes excessively hot.  
The surface and internal components may deteriorate. Also  
there is a danger of a fire. Special care should be taken for  
exposure to direct sunlight or a heater adjacent to the  
machine.  
This is for preventing electric shocks.  
Pull out the power plug when you won’t use the  
machine for a prolonged period of time to assure  
safety.  
Remove the power plug from the outlet for safety when you  
wont use the machine for a long time.  
Hold the body of the power plug when pulling it  
out.  
Do not pull out the plug by holding the cable. The cable  
may be broken or damaged which may in turn cause a fire  
or electric shock.  
Do not move the machine with the power cable  
and other electric cables connected.  
The cables may be damaged while being moved, which  
may cause a fire or electric shock.  
Do not touch the power plug with a wet hand  
You may get an electric shock.  
You may stumble over the cable and get injured.  
Do not lay the power cable near the heating  
equipment.  
The covering of the cable will melt due to heat from such  
equipment, which may cause a fire or electric shock.  
Do not move the machine with objects placed on  
it.  
They may fall on you and hurt you.  
Do not put heavy objects on the machine.  
They may fall on you and hurt you.  
The heat rollers and adjacent areas become hot  
during operation.  
Be careful not to touch the heat rollers and adjacent areas  
when replacing the ink ribbon or retransfer film, or remove  
jammed cards.  
Do not block the vents.  
Heat generated inside the machine cannot escape, which  
may cause a fire.  
Wait until the heat rollers get cooled down to prevent burns.  
Be sure to work with two persons when you  
unpack, move or lift the machine.  
If you work alone, you may be injured by the fallen machine  
or hurt your back by lifting a heavy machine by yourself.  
Be careful of jamming your hand or fingers in the  
card tray, card bracket on the hopper, or printer  
door.  
Replace the ink ribbon or retransfer film, or remove jammed  
cards with care not to jam your hand or fingers in the  
mechanism, which may cause an injury.  
Inspection  
Ask you dealer or a qualified person to inspect the machine,  
typically once every two to three years. Operating the  
machine with dusts piling on the components for a  
prolonged period of time may cause a fire or a malfunction  
of the machine. It will be particularly effective to inspect the  
machine before wet rainy season. Consult your dealer on  
the costs of inspection.  
Do not use a power cable other than the specified  
cable for connection.  
If you use an unspecified power cable for connection or  
extension, heat may accumulate in the cable, causing a fire.  
Do not put the machine at a place where it will be  
wet with steam (e.g., from a humidifier), or at a  
excessively humid or dusty place.  
The oil, water and dusts act as conductors, which may  
cause a fire or electric shock.  
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Before use  
(to the next page)  
Product features  
Handling of transfer film,  
ink ribbons and cards  
This card printer allows printing of high-quality, full-  
color images equivalent to photographic quality onto  
standard size (ISO 7810 compliance) plastic cards  
using sublimation type transfer printing.  
Handling  
Take note of the following points when handling print  
media (retransfer film and ink ribbons) and cards.  
Use of sublimation type retransfer printing enables  
printing of cards other than those made of PVC and  
non-contact IC cards, etc. with uneven surfaces that  
were previously difficult to print directly.  
• Use of bent or damaged cards may result in card  
feed error.  
• Do not touch the print media or the printed surface  
of cards directly with the hands as this may cause  
blurring of the print.  
Some card materials may not be suitable for printing. Consult  
your dealer regarding the materials to be used and  
specifications required before purchase.  
• Foreign materials on the printing area may result in  
misprints. Always load the print media and cards in  
a clean environment.  
Printing with no margins on all sides is possible.  
The host interface utilizes SCSI (asynchronous)  
mode. The unit has a built-in SCSI bus terminator.  
• Static build-up in the print media or cards can  
cause errors. To avoid causing static electricity, do  
not rub cards together.  
Checking accessories  
• When replacing or replenishing print media or  
cards that have been stored at low temperatures, let  
the print media or cards sit for at least one hour at  
the same temperature as location where the printer  
is to be used before use. Using print media or cards  
as they are may cause condensation and result in  
malfunction or print errors.  
Please check for any missing accessories when  
opening the box.  
Power cord: AC120V type: · · · · · · · · · · · 1 unit  
(For North America)  
AC220V-240V cord:· · · · · · · 1 unit  
(For Europe)  
Cleaning card  
: 1 unit  
: 1 unit  
Storage  
Card stacker  
The storage condition of the print media (retransfer film  
and ink ribbons) and cards may have a strong  
influence on the print quality. Select a storage location  
that fits the following criteria:  
Instruction manual : English · · · · · · · · · 1 unit  
Ink ribon cassette  
: 1 unit  
: 1 unit  
Retransfer film  
cassette  
Storage environment  
Storage temperature  
Storage environment relative humidity : 40% to 60%  
: 5°C to 25°C  
Ferrite core  
: 2 units  
(Standard model : 1 unit,  
built-in IC encoder model : 2  
units)  
Storage location  
To avoid deterioration of the print media, do not store  
in the following locations:  
Binder(for securing : 4 units  
the ferrite core) (Standard model : 2 units,  
• Locations exposed to direct sunlight  
• Locations with high humidity  
• Locations near organic solvents or diazo copiers.  
built-in IC encoder model : 4  
units)  
Jog lever (inside the card tray)  
Storage period  
Use within one year.  
: 1 unit  
7
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Before use (continued)  
Storing and handling cards after printing  
Installation  
Avoid storing the cards in locations exposed to direct  
sunlight or with high humidity.  
Furthermore, avoid contact with the following  
chemicals and stationery, as they can cause  
discoloration or fading of the cards:  
The performance of the card printer is strongly  
influenced by the installation location. Do not install in  
the following kinds of location:  
Dusty locations  
Use the card printer in clean locations such as general  
offices where no problems are encountered using  
computers. Using the printer in dusty locations can  
cause blurrings of the print and printing head  
malfunctions. Avoid the following kinds of location:  
Organic solvents such as alcohol, film cleaner,  
diazo copies, etc.  
Soft vinyl chlorides, document cases, pass holders,  
erasers, etc.  
Hair-dressing products and cosmetics, etc.  
Locations susceptible to strong vibration or shock  
Locations exposed to direct sunlight  
Purchasing print media and cards  
Locations where there is a possibility of metal  
objects and other foreign material entering the unit  
Contact your dealer regarding the purchase of print  
media (retransfer film and ink ribbons) and cards.  
Always use the products specified below.  
Areas near walls with little ventilation  
Unstable locations and angled surfaces  
Locations prone to static electricity, such as a  
carpeted room  
Print media  
Use only the ink ribbons and retransfer film specified  
for this unit. For the names of these products refer to  
Main Specificationson p. 46 of this manual.  
Areas near air conditioners, humidifiers, stoves,  
etc. that may cause condensation within the printer  
The printer is to be installed in an environment with the  
following temperature and humidity.  
We can accept no liability for any  
Temperature : 15°C to 30°C  
problems arising as a result of the use of media using  
materials other than those specified.  
Humidity  
: 35% to 70%  
Use of the printer in an  
Card material  
environment with temperatures lower than the above  
range may cause retransfer errors and use of the  
printer in an environment with temperatures higher  
than the above range may cause print errors from  
deformation of the cards and wrinkling of the film.  
ISO/IEC 7810 type ID1 (dimensions) :  
equivalent product  
ISO/IEC 7811-2 (Magnetic stripe) :  
equivalent product  
ISO/IEC 7816 (IC card) :  
equivalent product  
Installation diagram  
The materials of some cards may not be suitable for  
printing. Consult your dealer regarding the materials to  
be used and specifications required before purchase.  
Ventilation holes are provided for the cooling fan on the  
bottom and sides of the unit. Avoid inserting any object  
into the gap between the bottom of the unit and the top  
of the stand. Install the unit with its sides kept away from  
the surrounding wall as illustrated in the diagram, and  
keep the back of the unit at least 10cm away from the  
wall. Also, do not place any object on top of the unit.  
Do not place objects on top  
20cm or  
more  
20cm or  
more  
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Names of parts  
Front  
When the printer door is open  
Control panel  
Slide knob  
Printer  
door  
Card tray  
Retransfer film cassette  
(Accessory)  
Power switch  
Ink ribbon cassette  
(Accessory)  
Rear  
External  
connection  
terminals  
Power input jack  
BUS switch  
SCSI ID  
External connection terminals  
SCSI cable connection terminals  
9
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Set-up  
Connecting with a host computer  
This section describes the settings for connection with  
a host computer.  
2.  
Set the SCSI ID.  
Set the SCSI ID switch on the rear of the unit according  
to the usage environment (ID 0 7).  
(The factory setting is ID 0.)  
A screwdriver or  
similar tools is  
Make sure that the power switch is  
switched to OFF when connecting with a host  
computer or making settings.  
required for  
changing the switch  
settings.  
1.  
Set the BUS switches.  
Set the BUS switches on the rear according to the  
usage environment.  
SCSI ID  
4
0
OFF  
Make sure that there are no other  
devices with the same ID connected to the host computer,  
because this may cause a malfunction of the entire system.  
1
2
3
4
ON  
3.  
Connect the interface cable.  
A screwdriver or similar  
tools is required for  
changing the switch  
settings.  
Connect to the host computer by connecting the  
interface cable to the SCSI cable connection terminal  
on the rear of the unit. Connect the interface cable to  
the SCSI cable connection terminal on the rear of the  
unit, then secure the ferrite core close to the SCSI  
cable connection terminal.  
bit1: Parity check  
bit2: Termination  
bit3: Not in use (OFF)  
bit4: Not in use (OFF)  
ON/OFF  
ON/OFF  
Connect to either the SERIAL1 or 2 terminals  
Parity check switch (factory setting: OFF)  
Used to set the parity switch feature.  
ON: Parity check activated  
OFF: Parity check inactivated  
Termination switch (factory setting: ON)  
Set the termination switch to ON when using the unit as a end  
device.  
Core (Accessory)  
Binder (Accessory)  
Connect to either the  
SCSI A or B terminals  
Interface cable (Commercially available)  
Connection cable  
(Commercially available)  
Both SCSI A and SCSI B can be used.  
Connect contact-IC encoder cables, which are  
commercially available to the SERIAL1 and 2  
terminals. Consult your dealer regarding the details  
of the cables.  
Make sure to secure the filter ferrite  
core close to the SCSI cable connection terminal.  
Otherwise it does not take effect.  
10  
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(to the next page)  
Connecting the IC unit  
(sold separately)  
Large and compact size IC units are sold separately,  
as are specialized optional devices for the unit. Consult  
your dealer for more details.  
3.  
Connect the printer and IC unit.  
Connect the cable which comes with the IC unit to the  
OPTION 1 terminal.  
WARNING  
Make sure that the power switch is turned  
OFF and the AC cable is detatched from  
the plug, before connecting and  
disconnecting the IC units. Otherwise  
electric shocks, fires or malfunction of the  
product may occur.  
Using IC units other than those specified  
may cause electric shocks, fires or  
malfunction of the product.  
Electric  
shock  
Connecting to the  
PRT interface  
terminal  
Connection cable  
(Accessory)  
Large size IC unit (sold separately)  
Use the OPTION 1 side.  
If you use side 2 it does  
not function.  
1.  
A joint plate for an IC unit is provided as an  
accessory.  
4.  
Connect the IC unit with the host computer.  
Connect interface cables which are commercially  
available.  
The terminal is rotated 180°  
2.  
Fit the printer and IC unit into the holes as  
shown.  
CX21ICL*  
Commercial item  
Terminals on the rear of the IC unit SERIAL1:non-contact  
SERIAL2:contact  
CX21ICL* is manufactured by Victor Data Systems Company of  
Japan, Limited.  
Unstable locations and angled  
surfaces may cause card feeder malfunctions. Make  
sure to fit the devices into the holes securely.  
Furthermore, install the printer on a flat and hard  
surface.  
11  
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Set-up (continued)  
Compact IC unit (sold separately)  
Connecting the power cord  
Please ask your dealer for the Compact IC unit  
connection.  
1.  
Check the plug.  
1.  
Connect the compact IC unit to the host  
computer.  
Connect interface cables which are commercially  
available.  
Dark gray  
For AC220-240V type  
For AC 120V type  
(North America)  
(Europe)  
2.  
Plug the power cable into the printer.  
Interface cable  
(Commercial item)  
Always use a grounded power  
outlet. Never share the outlet with other electrical  
equipment.  
Use an AVR (Automatic Voltage Regulator) if there  
is a possibility of voltage fluctuation. Use an  
uninterruptible power source rather than an AVR if  
there is the possibility of uninterruptible power  
source.  
12  
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(to the next page)  
Discharging the card  
Installing the card stacker  
When correctly printed, the cards are discharged from  
the left side.  
If a card jam or a write error on magnetic stripes  
occurs on the way, results differ depending on the  
areas.  
1.  
Mount the card stacker on the printer.  
Hang the stacker claw on the stacker receptacle.  
Portion A: If a card jam or a write error on magnetic  
stripes occurs on the way, press the RESET  
button, then the ENTER button. The printer  
is initialized, and the cards are discharged  
from the right side of the printer.  
Card discharge  
slot  
Portion B: See the description in Jam (Transfer) on  
p.45.  
Portion C: When correctly printed, the cards are  
discharged from the left side of the printer.  
The cards jamming around this area are  
also discharged from the left side.  
Card stacker  
receptacle  
Claw  
Card stacker  
(accessory)  
The card stacker is capable of containing  
approximately 100 0.76mm-thick cards or 280 0.25mm-  
thick cards at the maximum.  
Be sure to hang the card stacker  
claw on the card stacker receptacle, not the card  
discharge slot. If you mount the card stacker at a  
wrong place, cards are not discharged, resulting in a  
card jam.  
Retransfer film cassette  
Ink ribbon cassette  
Thermal head  
Magnetic head  
Card turnover table  
Feed roller  
NG card  
discharge slot  
Cleaning roller  
Card feed roller  
Retransfer roller (heat roller)  
Bent remedial roller (heat roller)  
C
B
A
13  
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Set-up (continued)  
Setting the ink ribbon  
3.  
Insert the ink ribbon into the cassette.  
Do not touch the surface of the  
Stretch the ink ribbon along three shafts with the ink  
face of the ribbon facing outside and insert the  
bobbins firmly into the bobbin holders.  
ribbon with your hands.  
1.  
Activate the slide knob and open the printer  
door.  
Feed spool  
(yellow bobbin)  
When the slide knob is moved, the printer door opens  
downwards. Hold the door with your hand and open it  
slowly.  
Shaft  
Wind spool  
(black bobbin)  
Bobbin  
holder  
(yellow)  
Ink face  
(do not touch  
the surface)  
Ink ribbon cassette (yellow)  
Bobbin holder (black)  
Do not put the ink ribbon or  
Place the cassette upright on a flat surface during set-up.  
retransfer film on the back of the door for mounting.  
Do not rest your elbows or put a heavy thing on the  
back of the door. The printer door may be broken.  
When you need to take out the  
cassette, for instance, to clean the printer, be sure to  
put the cassette upright as shown in the above  
illustration. When the ink ribbon is put on the table  
with its face down, dusts attach to the surface,  
causing a malfunction of the printer.  
2.  
Remove the ink ribbon cassette.  
When the lever is pressed, a small portion of the  
cassette pops out.  
Cushion  
Press the removal lever.  
4.  
Wind the ribbon, taking up the slack.  
Turn the knob in the arrow direction to wind a small  
portion of the ink ribbon. If the ink ribbon does not  
wind up, go back to step 3, and insert the ink ribbon  
firmly into the bobbin holders.  
When transporting the unit, remove  
the ink ribbon and the retransfer film, then place the  
cushion on the thermal head. Transporting without  
the cushion may cause the thermal head and roller to  
malfunction.  
Do not use cushion materials other than the transfer  
cushion that comes with the unit, as this may cause  
damage to the head.  
If the ink ribbon is not tightly  
wound, the slack may cause the ribbon to be caught  
in the parts of the printer when you set the cassette,  
or the card to be printed in uneven colors.  
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5.  
Insert the cassette along the guide rail.  
When the ink ribbon is wound up to the end,  
Insert the cassette until it clicks securely into position.  
The lever returns to its original position.  
Guide rail  
I n k R u n O u t  
appears on the LCD panel.  
After replacement press the RESET button, then  
press the ENTER button.  
If the ink ribbon is not set properly,  
I n k S e a r c h  
or  
I n k B r o k e n  
appears on the LCD panel. When these messages  
are output, check:  
The ink ribbon is firmly inserted into the bobbin  
holders.  
The ink face of the ribbon is directed correctly.  
The feeding and winding bobbins are mounted  
correctly.  
The cassette containing the ink  
ribbon is heavy. Hold the cassette with both hands  
when you set or take out the cassette.  
If the cassette unit is not set properly into position  
before printing, horizontal lines may be printed with  
the image.  
6.  
Close the printer door.  
If you want to mount the retransfer film, keep the door  
open and go to the next page.  
To mount the ink ribbon which is partially used, set  
the unused portion of the ribbon (yellow bobbin) on  
the bobbin holder indicated with an arrow on the  
seal of the cassette.  
Printing with the ink ribbon set improperly may cause  
the image to be faint.  
15  
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Set-up (continued)  
Setting the retransfer film  
3.  
Insert the retransfer film into the cassette.  
Do not touch the retransfer film  
Stretch the retransfer film along three shafts with the  
retransfer face of the film facing outside and insert the  
bobbins into the bobbin holders firmly.  
surface with your hands.  
At this time, perform setting so that the film is  
inside the guide. Make sure to wind the film on to  
the wind spool for more than two frames.  
1.  
Activate the slide knob and open the printer  
door.  
Feed spool  
(green bobbin)  
When the slide knob is moved, the door opens  
downwards. Hold the door with your hand and open it  
slowly.  
Shaft  
Wind spool  
(black bobbin)  
Wind the film by  
about two frames on  
the winding bobbin.  
Guide  
One frame  
Retransfer face  
(do not touch  
the surface)  
Retransfer film cassette (green)  
Bobbin holder (green)  
Do not put the ink ribbon or  
Bobbin holder (black)  
retransfer film on the back of the door for mounting.  
Do not rest your elbows or put any heavy object on  
the back of the door as it may break.  
Place the cassette upright on a flat surface during set-up.  
When you need to take out the  
2.  
Remove the retransfer film cassette.  
cassette, for instance, to clean the printer, be sure to  
put it upright as shown in the above illustration.  
When the film is put on the table with its retransfer  
face down, dusts attach to the surface, causing a  
failure of the printer.  
When you press the lever, a small portion of the  
cassette pops out.  
Press the cassette  
removal lever.  
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6.  
Setting the number of frames to be used.  
4.  
Wind the retransfer film to take up the slack.  
The number of frames of the retransfer film being used  
Turn the knob in the arrow direction to wind a small  
portion of the retransfer film. If the film does not wind  
up, go back to step 3, and insert the bobbins firmly into  
the bobbin holders.  
is set.  
For details, refer to the Media Typesetting on page  
31.  
This work must be done when the used film (number of  
frames) is changed.  
When the number of frames is not  
changed, the entire picture after printing may be  
shifted.  
7.  
Close the printer door.  
When the retransfer film is wound up to the end,  
M e d i a R u n O u t  
If the film is not tightly wound, the  
appears on the LCD panel.  
After replacement press the RESET button, then  
press the ENTER button.  
slack may cause the film to be caught in the parts of  
the printer when you set the cassette, or damaged  
due to wrinkles on the film. At this time, do not hold  
the film to remove slack. Winding deviation causes  
operation errors or defective prints.  
If the retransfer film is not set properly,  
M e d i a S e a r c h  
5.  
Open the printer door and insert the cassette.  
or  
Insert the cassette until it clicks securely into position.  
The lever returns to its original position.  
M e d i a B r o k e n  
appears on the LCD panel. When these messages  
are output, check:  
The retransfer film is firmly inserted into the  
bobbin holders.  
The retransfer face of the film is directed  
correctly.  
The feeding and winding bobbins are mounted  
correctly.  
To mount the retransfer film which is partially used,  
set the unused portion of the film on the bobbin  
holder indicated with an arrow on the seal of the  
cassette.  
The cassette containing the  
Printing with the transfer film set improperly may  
cause the image to be faint.  
retransfer film is heavy. Hold the cassette with both  
hands when you set or take out the cassette.  
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Set-up (continued)  
Caution when loading the retransfer film  
cassette and/or the ink ribbon cassette  
Setting cards  
Please use cards specified by your dealer. This unit  
can take both 0.76 mm-thick and 0.25 mm-thick  
cards. The factory setting is for 0.76 mm-thickness.  
See p.21 to set the thickness switching plate to 0.25  
when using 0.25 mm cards.  
This describes the caution when the retransfer film  
casstte and/or the ink ribbon.  
Casstte is removed because of card jam or other  
trouble.  
Fingerprints, soiling, etc. on card  
Please pay enough attention so that the retransfer film  
and/or ink ribbon is maintained at the right position.  
Particulary, the ink ribbon is extremely thin, therefore it  
apt to slip down when the cassette is removed as  
shown in the illustration.  
surface can result in print errors. Wear lint-free  
gloves when handling.  
1.  
Open the card tray.  
Improper Winding  
Hold the lower part of the card tray and pull the tray  
toward you slowly until it no longer moves.  
Adjust the position with hands so  
that the media position of take-up  
side and supply side becomes parallel  
When loaded in this condition, it may cause improper  
printing such as INK RUNOUT error, improper color  
printing etc.  
To avoid this, please handle the ink ribbon and/or the  
retransfer film very carefully with hands so that the  
media position of take-up side become parallel.  
Please do not touch the print side of the ink ribbon and/  
or the retransfer film with your hands. Otherwise, it may  
cause improper printing.  
When adjusting the print position of the retransfer film  
and/or ink ribbon, please follow the instruction label  
attached on the cassettes.  
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Inserting cards  
3.  
Close the card tray.  
Push the card tray back into the printer until it no longer  
moves.  
The unit can take about 300 0.76mm-thick cards.  
When removing new cards from  
the box, it is possible that cards may be stuck due to  
static electricity. In this case, peel the cards off one at  
a time before setting into position. Hold the edges of  
the card when carrying out these operations.  
1.  
Pull the card bracket back.  
The card bracket locks when it reaches the hole.  
To print pre-printed cards on this printer, set the  
cards as indicated on the Software Operation  
Manual of the host computer.  
2.  
Insert the cards and move the bracket back  
into position.  
When a magnetic or IC card is pre-  
printed in a dark color such as black, errors in  
positioning may occur during encoding.  
Consult your dealer on this issue before printing pre-  
printed cards.  
Limit the number of cards as the card bracket moves  
back slightly from the lock position.  
Setting the cards improperly can  
cause feed jams. Check that the cards are neatly  
arranged.  
Align the cards  
neatly with the  
side  
Be sure that the  
tops of the cards  
are aligned  
properly  
When moving the card bracket  
back into position, do this slowly to avoid jamming  
your fingers. Leaving the card bracket out of position  
may cause card jams.  
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Set-up (continued)  
When using magnetic cards  
Loading cards  
When using cards with magnetic strips, set the cards in  
the following manner.  
Load cards when the printers LCD shows the message  
Readyor No Card,etc. and not when printer  
operations have stopped due to an error. Cards can  
also be loaded when the power supply is not switched  
on. If there is a drop in the volume of remaining cards  
(under 20 cards with a thickness of 0.76mm), the  
electronic beep sounds before every feeding.  
For JIS II cards:  
R e a d y  
N o C a r d  
OR  
L o a d i n g  
Place the card with its magnetic stripes upward and  
facing the card bracket.  
During printing, if there is a drop in the volume of  
remaining cards (under 20 cards with a thickness  
of 76mm) an electronic beep sounds.  
When Loadingis displayed on the LCD, do not  
open the card tray under any circumstances.  
The unit is currently feeding cards. If a message  
other than the one above is displayed, cards can  
be loaded even while the unit is printing. However,  
you are recommended to load cards when the unit  
is not printing.  
For ISO cards:  
To prevent defective printing caused by  
suspended printing or vibration as a result of  
opening and closing the card tray, load cards  
with care.  
Place the card with its magnetic stripes downward and  
facing the card bracket.  
Printing on cards with magnetic  
strips is not guaranteed.  
When using contact IC cards  
When using contact IC cards, set in the following  
manner.  
Place the IC card with its IC  
terminal inward and facing the  
card bracket.  
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Switching the card thickness  
3.  
Remove the card thickness switching plate and  
invert the direction.  
Depending on the material, some 0.25mm thick cards  
may not be suitable for printing. Consult your dealer  
regarding the materials and specifications of the card  
before purchasing.  
0 . 7 6  
0.25  
WARNING  
Before switching the thickness, turn off the  
printer and the devices connecting to the  
printer, and take off their power plugs from  
the outlet to prevent an electric shock.  
Electric shock  
CAUTION  
When switching the card thickness, be  
careful not to remove the screws except  
those instructed. Removing uninstructed  
screws may cause injuries or a  
Injury  
malfunction of the printer.  
Move the plate back into position securely and tighten  
the screw.  
1.  
Remove the blue securing screw.  
4.  
Checking card feed  
Do not remove the screws other  
Set a few cards on the card tray.  
than blue ones. Removing other screws may cause a  
malfunction of the printer.  
Turn the roller drive gear in the arrow direction, and  
check that only one card is fed at a time.  
Plate securing screw  
Roller drive gear  
The card having a thickness value  
written on this side is discharged.  
0 . 2 5  
0.76  
0 . 7 6  
0.25  
2.  
Remove the card thickness switching plate.  
Pull the plate up while pressing the left and right knobs  
toward the center.  
Thickness  
If the card thickness is not switching properly, or  
cards cannot be fed because of the dirt on the feed  
roller,  
switching plate  
0 . 2 5  
0.76  
J A M ( H o p p e r )  
appears on the LCD panel.  
Check the proper setting of the card thickness  
plate, and clean the feed roller (see p.40).  
21  
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Before use  
Names of parts on the operation  
panel  
LCD panel  
Operation display LED  
READY LED (green)  
ON  
: unit ready, printer in operation  
Flashing : receiving image data  
OFF  
: unit stopped due to error, or unit being  
set, initialized or preheated.  
READY  
RESET  
EXIT  
MENU  
ERROR  
READY LED (red)  
ON : operation error  
OFF : normal status  
ENTER  
If an error occurs while the buzzer is set to ON, an  
alarm will sound. If this happens, the LCD  
background color will change to red.  
Buzzar  
Control buttons  
Operation display LED  
LCD panel  
During normal operation  
Upper line : operation status display  
(For details concerning the operation  
display, see p. 23 of this manual.)  
Lower line : counter display  
Setting buttons  
Initializes the printer is reset by the  
software when an error occurs or  
an error is cancelled.  
RESET  
(Toggles between free counter/head  
counter and total counter.)  
The user mode setting is displayed  
when the unit is in the Ready or  
Preheating status. The button is  
also used when canceling the  
operation lock during errors.  
If an error occurs  
Displays the error status.  
(For details concerning the error display, see p. 41 ~  
43 of this manual.)  
MENU  
During user mode  
Confirms the mode selected in the  
user mode setting.  
Displays various setting modes.  
(For details concerning settings, see p. 26 in this  
manual.)  
ENTER  
The parameter setting for each  
mode can be adjusted during the  
user mode setting.  
Make sure to press the button to  
save the settings.  
Display background color  
Bright green : Initialization  
Orange  
Red  
: Card feeding  
: Error  
EXIT  
The above background colors can be selected in user  
mode settings.  
(For details concerning settings, see p. 28 in this  
manual.)  
Quits setting and returns to the  
upper level setting screen.  
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Operation display LED contents  
and the LCD panel  
LCD operation display content  
B o o t U p . .  
OS booting up  
(this may not be  
displayed.)  
Printer status  
READY ERROR  
LCD panel  
Initializing..  
Mechanism set  
period  
Preheating..  
Preheat period  
Ready period  
Ve r. x x x / x x / x x  
I n i t i a l i z i n g . .  
* Firmware version  
Ready  
Shows firmware  
version number.  
Printer operation  
period  
When an error  
occurs  
*Depends on the  
error content  
Displayed during  
the initialization  
process.  
Error occur  
User mode  
or  
x x x x x  
P r e h e a t i n g . .  
x x x x x  
Depends on the  
user mode content  
: LED on  
: LED off  
Displayed during  
preheating  
* Displays Free/Head or  
Total, according to the  
counter select setting.  
For details, see p. 41 – 43 of this manual.  
R e a d y  
Ready status  
x x x x x  
x x x x x  
* Print counter  
Initialization period  
L o a d i n g . .  
P r i n t i n g . .  
E n c o d i n g . .  
When the power is turned on, the printer performs  
positioning of the ink ribbon and retransfer film. It also  
initializes the mechanisms of the printer and check  
their operations. “Initializing” is dispalyes on the LCD  
panel during this period.  
Displayed during  
feeding  
Displayed during  
printing  
x x x x x  
x x x x x  
Preheating period  
When the initialization of the mechanisms completes  
normally, the printer increases the temperatures of the  
retransfer roller and bend remedial roller up to the  
specified levels. “Preheating” is dispalyes on the LCD  
panel during this period.  
Displayed during  
encoding  
R e t r a n s f e r. .  
x x x x x  
U n l o a d i n g . .  
x x x x x  
Displayed during  
retransfer  
Displayed when cards  
are discharged from  
the NG card outlet  
C l e a n i n g . .  
Displayed during  
cleaning operations  
When the heater  
status is OFF  
because of the  
power save function  
S l e e p i n g . .  
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Operation  
Turning on the power  
1.  
Before turning on the power, check the  
following:  
Make sure that the printer door is completely  
closed.  
Make sure that the card tray is completely closed.  
Make sure that the host computer is correctly  
connected.  
3.  
The unit will be in the ready status  
approximately 4 minutes after turning on the  
power.  
The operation display LED (READY LED) will light up.  
Make sure that any peripheral equipment is  
correctly connected.  
Make sure that the power supply outlet is correctly  
connected.  
Only switch the unit on after checking the  
above points.  
READY  
RESET  
EXIT  
MENU  
ERROR  
* When operating this unit in the stand-alone mode, or if this unit is  
turned ON when a connected host computer has not yet been  
turned ON,  
ENTER  
the LCD panel indication may freeze with Ver. xxx/xx/xx (the xx  
is varying according to the firmware version.)  
This occurs because the SCSI bus is locked. If this occurs, turn  
OFF the power and return the bit 2 on the BUS switch to on the rear  
of the unit to the factory settings. Then turn ON the power again.  
For the factory settings, refer to p. 10 of this manual or the  
indication on the rear panel of the unit.  
Do not turn the power off while the  
LCD panel displays ‘Boot up’ to ‘Initializing’, as this  
may cause malfunctions.  
2.  
Turn the power ON.  
Making settings in the user modes  
When the LCD panel displays Ready or Preheating,  
(I represents ON and represents OFF.)  
R e a d y  
P r e h e a t i n g . .  
OR  
MENU  
press  
button.  
For details concerning each user mode setting, see p.  
26 of this manual.  
4.  
Enter the control command from the host  
computer to print cards.  
The operation display LED (READY LED) will flash  
while the unit is receiving image data from the host  
computer.  
Before turning on the host computer, make sure that  
the LCD panel displays Preheat or Ready.  
READY  
RESET  
EXIT  
MENU  
ERROR  
ENTER  
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On Initialization when the retransfer  
film cassette and/or the ink ribbon  
cassette is loaded  
Be sure NOT to do any of the following during printing  
operations:  
Do not open the printer door.  
Do not open the card tray.  
(while the LCD panel displays Loading)  
Do not turn off the power supply.  
Do not unplug the unit.  
Do not pull out the connection cable.  
Failure to observe the above points will cause printing  
to be aborted and may result in a malfunction of the  
unit.  
Dust or foreign particles may attach on the surface of  
retranfer film and ink ribbon when their cassette are  
removed from the printer.  
This may cause defective printing such as image void,  
defective retransfer etc.  
To Avoid this, it is recommended that the retransfer film  
and the ink ribbon are wound up one or two panels  
after they are reloaded.  
Please follow the initialization procedure described  
below:  
When the printer was occured an  
error during printing operation caused by above-  
mentioned operation or others, the retransfer film  
was rewinded about 3 panels. If the printer is turned  
off and on the power or is initialized, the printer occur  
the printing an error which is INK RUNOUTor print  
results problem because of the printer try to print the  
used retransfer film. Wind up the retransfer film about  
3 panels by unused panel. See p.18 Caution when  
loading the retransfer film cassette and/or the ink  
ribbon cassetteand p.25 On initialization when the  
retransfer film casstte and/or the ink ribbon cassette  
is loaded.  
1.  
2.  
Turn the power switch on, and wait until the  
LCD indicate or displays Preheator Ready.  
RESET  
Depress the  
key.  
LCD indicator displays:  
I n i t i a l i z e  
O K ?  
3.  
By depressing the  
key or the  
key,  
the LCD indicator change accordingly as  
shown below.  
Turning off the power  
Select the wind-up condition, one or two panels.  
(This set up is not memorized.)  
1.  
Check the printer status.  
I n i t i a l i z e  
In ready, preheat or error status, check that printer  
operations are suspended.  
2 ' n d P a n e l , O K ?  
Initialized after two panels of the retransfer film  
2.  
Turn off the printers power.  
and the ink ribbon are would up.  
Always wait 10 seconds or more before turning the  
power back on again.  
I n i t i a l i z e  
N E X T P a n e l , O K ?  
About the RESET button  
Initialized after one panels of the retransfer film  
RESET  
and the ink ribbon are would up.  
When an error occurs in the printer, press the  
ENTER  
button, then the  
button.  
I n i t i a l i z e  
The printer is initialized with this operation.  
If the error still persists, see p.41 and take the  
appropriate actions.  
O K ?  
Initialized without winding up. (Default)  
RESET  
ENTER  
Then, press the  
button, and the  
button  
again. The printer is initialized, and returns to the  
Readystate.  
ENTER  
4.  
By depressing the  
key, the printer is  
initialized according to the selected above set  
up condition.  
(When you turn off the power, these procedures are not  
necessary.)  
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Operation (continued)  
User modes  
The settings for printing media, card, etc. can be  
made in the User mode.  
Press the MENU button when the unit  
MENU  
is in the Ready, Preheat or Error  
status to suspend printing  
operations.  
User mode screen flow  
MENU  
U s e r M o d e  
Press  
, and  
appears on the LCD.  
After 0.5 seconds, the display will switch  
to the following items.  
MENU  
> D i s p l a y >  
MENU  
MENU  
> Tr a n s p o r t m o d e  
> C o u n t e r R e s e t  
See p. 28  
See p. 34  
See p. 29  
MENU  
MENU  
EXIT  
EXIT  
EXIT  
> Te s t P r i n t  
> C l e a n i n g >  
See p. 34  
See p. 38, 39  
EXIT  
MENU  
EXIT  
MMEENNUU  
> I C C o n t a c t P o s .  
EXIT  
See p. 34  
EXIT  
> I n k >  
See p. 30  
MENU  
End of user mode  
MENU  
MENU  
EXIT  
EXIT  
EXIT  
> I C A n t e n n a P o s .  
See p. 34  
> R e t r a n s f e r >  
See p. 31  
MENU  
EXIT  
EXIT  
MENU  
EXIT  
EXIT  
> M G I S O Ty p e  
See p. 34  
> B u z z e r  
See p. 32  
MENU  
MENU  
> B e n d R e m e d y >  
> C a r d s i z e  
MMEENNUU  
MMEENNUU  
> P o w e r S a v i n g  
See p. 34  
See p. 33  
See p. 32  
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User mode settings  
Main menu  
Submenu  
Factory setting  
> > C o u n t e r  
> > C o n t r a s t  
> D i s p l a y >  
3 counter type settings: [Total, Head, Free]  
Total  
To t a l  
Display mode  
LCD contrast setting: 7 gradations from 3 to +3, the higher the value  
0
the stronger the contrast.  
- 2  
> > B a c k C o l o r  
LCD background color setting: 8 options  
See p. 28  
SKY BLUE  
B L U E  
> C o u n t e r R e s e t  
Counter reset mode  
See p. 29  
For free counter resetting: press the ENTER button.  
O K ?  
> C l e a n i n g >  
Cleaning mode  
See p. 29  
O K ?  
For cleaning mode setting: Magnetic head and card feeder roller execution  
> I n k >  
> > I n k Ty p e  
Setting the ink ribbon: set the ink type  
YMCK : 0  
0
Y M C K : 0  
Ink mode  
> > B l a c k L e v e l  
Setting the black value K: 7 gradations can be set from 3 to +3, the  
larger the value the darker the printing.  
0 ( S t a n d a r d )  
> > B l a c k M o d e  
S t a n d a r d  
Setting the K printing mode: 2 options [standard and fine]  
Standard  
See p. 30  
Setting the special ink SP-Ink 1, SP-Ink2 darkness:  
> > S P - I n k  
1
> > S P - I n k  
2
L e v e l  
7 gradations can be set from 3 to +3, the larger the  
0
- 3  
value the darker the printing.  
> R e t r a n s f e r >  
> > M e d i a Ty p e  
S t a n d a r d : 0  
> > Te m p . L e v e l  
0 ( S t a n d a r d )  
> > S p e e d ( F r o n t )  
Setting the retransfer film: setting the film type  
[1000, 250] - two types  
Standard : 0  
0
Retransfer mode  
Setting the retransfer roller temperature: 8 gradations can be set from 5 to  
+2, the larger the value the higher the  
temperature.  
See p. 31  
Setting the retransfer speed: 5 gradations can be set from 2 to +2,  
+2  
+2  
the larger the value the faster the speed.  
- 2  
> > S p e e d ( B a c k )  
Setting the rear retransfer speed: 5 gradations can be set from 2 to +2, the  
larger the value the faster the speed.  
- 2  
Buzzer mode  
> B u z z e r  
See p. 32  
On  
off  
Setting the buzzer ON/OFF: 2 settings [on  
O n  
and off]  
Power saving mode  
Setting the time for the power saving mode: 9 options [off, 5, 10, 15, 20, 25,  
> P o w e r S a v i n g  
See p. 32  
O f f  
30, 45 and 60] (units: minutes)  
Bend remedy roller temperature setting: 9 gradations can be set from 5 to  
+2, the larger the value the higher  
> > Te m p L e v e l  
> > S p e e d  
> B e n d R e m e d y >  
0
o f f  
- 2  
the temperature.  
Bend Remedy  
mode  
Bend remedy speed setting: 5 gradations can be set from 2 to +2,  
+2  
the larger the value the faster the speed.  
See p. 33  
> > C o o l i n g T i m e  
Cooling time setting: 16 gradations can be set: none and 115 (units  
None  
- 2  
seconds).  
Card setting mode:  
Card Size setting: 2 options [Standard and  
> C a r d S i z e  
S t a n d a r d  
See p. 34  
Standard  
Hi-Co  
Cybernetic]  
Antimagnetic setting mode:  
ISO card antimagnetic setting: 2 options [Lo-Co  
and Ho-Co]  
> M G I S O Ty p e  
L o - C o  
See p. 34  
Non-contact IC antenna setting mode:  
> I C A n t e n n a P o s .  
N o n e  
See p. 34  
See p. 34  
Non-contact IC antenna position setting:4 options [None, Built-in, Ext.  
Unit, Added on]  
> I c C o n t a c t P o s .  
N o n e  
IC contact position setting mode:  
IC contact position setting: 3 options [None, Built-in, Ext. Unit]  
> Te s t P r i n t  
Test print mode:  
to carry out test printing: press the ENTER button.  
See p. 34  
O K ?  
Tr a n s p o r t m o d e  
O K ?  
Transfer Mode:  
Transfer mode setting: press the ENTER button.  
See p. 34  
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Operation (continued)  
Display mode settings  
The beep sounds when pressing  
the Enter button to save the settings in the user  
setting mode.  
The beep will not sound if the buzzer mode setting  
(see p.32) is set to off.  
The unit has the following three settings for the  
display mode. Allows selection of which counter  
value is displayed when the power is turned on.  
EXIT  
> D i s p l a y >  
To exit user mode  
ENTER  
Counter select mode  
> > C o u n t e r  
3 options (Total, Head, Free)  
To t a l  
ENTER  
to select the setting and press  
MENU  
EXIT  
Press  
to save.  
(The electronic  
beep sounds .)  
Counter selection  
Free counter (Free)  
This allows the user to clear the counter.  
Displays the number of cards which have  
been printed correctly.  
Head counter (Head)  
Displays the number of printing colors in  
one Head.  
The head counter cannot be reset.  
Total counter (Total)  
Displays the number of cards in total  
which have been printed correctly.  
The total counter cannot be reset.  
LCD contrast setting  
> > C o n t r a s t  
There are 7 gradations  
(3 to +3, the higher the value the stronger the contrast.)  
- 2  
ENTER  
to select the setting and press to save.  
EXIT  
MENU  
Press  
(The electronic  
beep sounds .)  
SKY BLUE, BLUE, LIGHT BLUE,  
GREEN, BRIGHT GREEN,  
YELLOW, PURPLE, PINK  
LCD background  
> > B a c k C o l o r  
color settings:  
8 options  
B L U E  
MENU  
ENTER  
to select the setting and press to save.  
EXIT  
Press  
(The electronic  
beep sounds .)  
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Clearing the free counter  
Cleaning mode  
Reset the free counter.  
The [Total] counter and [Head] counter cannot be  
reset.  
The printer is provided with an operation mode for  
cleaning the magnetic head and card feed roller to  
keep the printer in the best condition.  
See p.38 and p.39 for executing the cleaning mode.  
EXIT  
> C o u n t e r R e s e t  
Exit user  
O K ?  
mode.  
> C l e a n i n g >  
ENTER  
Press  
ENTER to reset.  
(The electronic  
beep sounds .)  
ENTER  
Execution  
(The electronic  
beep sounds.)  
> > R o l l e r s  
To check that the counter is reset to zero, select Free  
Counterin Setting the counter typeon p.28.  
O K ?  
Select the  
cleaning item with  
ENTER  
for  
execution.  
and press  
The head counter is cleared to zero  
each time the thermal head is replaced.  
ENTER  
> > MG H e a d  
O K ?  
(The electronic  
beep sounds .)  
To exit the cleaning mode, turn off the power after  
cleaning.  
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Operation (continued)  
Ink mode setting  
Change settings according to the ink ribbon used.  
EXIT  
> I n k >  
Exit user mode  
ENTER  
Set ink ribbon  
> > I n k Ty p e  
Set ink type (YMCK:0, YMCK+HS:1)  
Y M C K : 0  
Yellow (Y), Magenta (M), Cyan (C) and Black (B) are  
provided as the standard ink ribbons. Change the setting to  
YMCK+HS when using a special panel ink ribbon (not yet  
available).  
EXIT  
MENU  
to select the  
setting and  
press  
ENTER  
to save.  
Press  
(The electronic  
beep sounds .)  
Set the black value K  
7 gradations can be set  
> > B l a c k L e v e l  
0 ( S t a n d a r d )  
(from 3 to +3, the larger the value the darker the printing)  
Small characters printed in black ink may be blurred or  
partially darkened. If this is the case, change the setting.  
EXIT  
MENU  
ENTER  
to select the setting  
to save.  
Press  
value and press  
(The electronic  
beep sounds .)  
Set the K printing mode:  
2 options (Standard and Fine)  
> > B l a c k M o d e  
S t a n d a r d  
Specify +gFine+h if blurring still occurs after an increase in +gBlack  
Level.+h The printing time slightly becomes longer in this setting.  
EXIT  
MENU  
to select the  
setting value  
and press  
ENTER  
Press  
to save.  
(The electronic  
beep sounds .)  
Special ink SP-Ink 1, SP-Ink 2 darkness level.  
7 gradations can be set  
> > S P - I n k 1 L e v e l  
> > S P - I n k 2 L e v e l  
(from 3 to +3, the higher the value the darker the printing.)  
o r  
- 2  
Set this darkness level when using a special ink (not yet  
available).  
- 2  
EXIT  
MENU  
ENTER  
Press  
to select the setting  
to save.  
(The electronic beep sounds .)  
value and press  
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Retransfer mode setting  
Change settings according to the retranfer film and  
card used.  
EXIT  
> R e t r a n s f e r >  
Exit user mode  
ENTER  
Set retransfer film  
Set film type  
Two types of frame settings (1000 frames per film,  
250 frames per film)  
> > M e d i a Ty p e  
S t d ( 1 0 0 0 / r o l l ) : 0  
In addition to setting the number of frames, change the  
setting when using special films (not yet available). To use  
these films, the firmware of this machine needs upgrading.  
Please consult your dealer.  
EXIT  
MENU  
to select the  
ENTER  
setting and  
to save.  
Press  
press  
(The electronic beep sounds .)  
Set the retransfer temperature.  
8 gradations can be set  
> > Te m p . L e v e l  
(from 5 to +2, the larger the value the higher the temperature)  
0 ( S t a n d a r d )  
Retransfer may be not performed well depending on the  
cards. Increase the temperature level step by step until the  
card can be printed clearly.  
EXIT  
MENU  
to select the  
setting value  
ENTER  
to save.  
Press  
and press  
(The electronic beep sounds .)  
and then  
press  
RESET  
ENTER  
to initialize.  
* After exiting the  
user mode, press  
If initialization is not carried out, the temperature setting will have no effect on the printer.  
Set the retransfer speed:  
> > S p e e d ( F r o n t )  
5 gradations can be set  
(from 2 to +2, the larger the value the faster the speed)  
- 2  
Partial incompletions may occur depending on the cards  
during retransfer. The performance is increased as the  
value is lowered. Specify the value mainly on the retransfer  
roller temperature setting and use the speed setting for fine  
adjustments.  
EXIT  
MENU  
ENTER  
to select the setting  
to save.  
Press  
value and press  
(The electronic beep sounds .)  
Set the reverse retransfer speed:  
5 gradations can be set  
> > S p e e d ( B a c k )  
(from 2 to +2, the higher the value the faster the speed.)  
- 2  
Double-sided printing results in a warp depending on the  
cards. Change the speed to correct it.  
EXIT  
MENU  
to select the  
setting value  
and press  
ENTER  
to save.  
Press  
(The electronic beep sounds .)  
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Operation (continued)  
Buzzer mode setting  
Power saving mode settings  
The buzzer indicating errors can be turned on or  
off.  
The printer enters into the power save mode after a  
specified period of time if none of operation buttons  
are touched in the Ready state. The heat roller for  
retransfer, bend remedial roller, and LCD back-  
panel are turned off in the power save mode.  
EXIT  
> B u z z e r  
Exit user mode  
O n  
Set the buzzer:  
there are two settings  
(On, off)  
EXIT  
> Po w e r S a v i n g  
Exit user mode  
o f f  
Power saving  
settings:  
there are 9 options.  
ENTER  
Press  
to select the setting and press  
to save.  
(The electronic beep sounds.)  
ENTER  
When Off is specified,  
to select the  
setting and press  
Press  
to save.  
electronic beep sound indicating an error,  
electronic beep sound indicating the number of cards,  
and  
(The electronic beep sounds.)  
Press the EXIT button to cancel the user mode,  
and the printer starts.  
electronic beep sound indicating settings saved with  
the ENTER button in the user mode  
are muted.  
Off:  
Not in power saving mode.  
Setting options: [5,10,20,25,30,45,60] (units:  
minutes)  
[5,10,15,20,25,30,45,60] (units: minutes)  
If printing is not to be carried out for a period  
longer that the set time, switch the unitís heater off.  
(Power save status)  
Sleepingappears on the LCD panel in the power  
save mode. The operation buttons are disabled in this  
mode. See step 2 in Canceling the power save mode”  
to enable the operation buttons.  
S l e e p i n g  
The printer moves to the power save mode when the  
specified time arrives even if you turns off the printer  
and turn it on again.  
Canceling the power save mode  
1.  
From the host computer  
Enter a control command to print the card. The power  
save mode is cancelled, and printing automatically  
starts upon completion of preheating.  
2.  
Temporary cancellation  
To cancel the power save mode temporarily on the  
printer, press RESET, then ENTER to initialize the printer.  
3.  
Permanent cancellation  
Cancel the power save mode temporarily as described  
in step 2, and change the power save mode setting to  
OFF.  
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Setting the bend remedy mode  
Single-sided printing may cause a bend depending on  
the cards. Adjust the setting to get rid of the bend.  
When printing on both sides is  
done with Remedy roller temperature settingset to  
a high temperature, the cards may show a large  
deformation.  
EXIT  
> B e n d R e m e d y >  
Exit user  
mode  
Please set this item to OFF for printing on both sides.  
ENTER  
Set the bend remedy roller temperature  
There are 9 bend remedy roller temperature settings:  
(off and from 5 to +2 the larger the value the higher the temperature).  
> > Te m p L e v e l  
o f f  
MENU  
EXIT  
ENTER  
Press  
to select the setting and press  
to save.  
(The electronic beep sounds.)  
RESET  
ENTER  
* After exiting the user mode, press  
to initialize.  
and then press  
If initialization is not carried out, the temperature setting will have no  
effect on the printer.  
Bend remedy speed settings  
> > S p e e d  
5 gradations can be set  
(from 2 to +2, the larger the value the faster the speed.)  
- 2  
ENTER  
MENU  
EXIT  
Press  
to select the setting value and press  
to save.  
(The electronic beep sounds.)  
Cooling time setting:  
> > C o o l i n g T i m e  
16 gradations can be set (none and 1-15, unit: seconds).  
- 2  
MENU  
ENTER  
EXIT  
Press  
to select the setting value and press  
to save.  
(The electronic beep sounds.)  
If the bend remedy temperature  
1. Setting temperature and speed of the bend  
remedial roller  
setting is set to off from any other setting, the  
preheating status will remain the same until the roller  
temperature falls (for approximately 10 minutes).  
This is not a malfunction. Leave the unit in ready  
status and wait.  
Adjust the roller temperaturesetting in principle  
to correct the bend of the card, and use the  
correction speedsetting for fine adjustments.  
2. Setting waiting time for cooling the card  
This provides the time for a special film, which  
will be marketed in the future, to cool down to  
prevent the card and retransfer film from sticking  
together after printing.  
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Operation (continued)  
Card size setting mode  
IC contact setting mode  
The printer is designed to load two sizes of cards.  
Set the card size according to the card to be printed.  
When using IC cards, specify the contact position  
to stop the cards.  
EXIT  
> C a r d S i z e  
EXIT  
> I C C o n t a c t Po s .  
Exit user mode  
Exit user mode  
S t a n a r d  
N o n e  
Set the card size:  
2 settings [Standard  
and Cybernetic]  
Set IC contact  
position:  
3 settings  
ENTER  
ENTER  
Press  
to select the setting and press  
to save.  
Press  
to select the setting and press  
to save.  
(The electronic beep sounds.)  
(The electronic beep sounds.)  
Standard:  
54.0mm × 85.6mm (complies with ISO7810)  
Cybernetic:  
57.5mm × 85.0mm  
None  
No contact  
Built-in  
A built-in contact is being used  
Ext. Unit  
An IC unit contact is being used  
Antimagnetic setting mode  
Set antimagnetic force for writing data on the ISO  
compatible magnetic stripe card.  
Test print  
Test print is provided for printing a test pattern  
contained in the printer (there is only one pattern).  
Operating the printer independent of the host computer  
enables you to find out the source of trouble if there is  
a problem in the system.  
EXIT  
> M G I S O Ty p e  
Exit user mode  
L o - C o  
EXIT  
> Te s t P r i n t  
Exit user mode  
ENTER  
to select the  
to save.  
O K ?  
Press  
setting and press  
(The electronic beep sounds.)  
Press  
to carry out test printing.  
(The electronic beep sounds.)  
ENTER  
Lo-Co  
238×102 [A/m] (300 [Oe])  
Hi-Co  
P r i n t i n g . .  
218×103 [A/m] (2750 Oe])  
Non-contact IC antenna setting mode  
A single-sided color pattern is printed. When test  
printing is completed, the unit will automatically  
return to ready staus.  
To use non-contact IC cards, set the antenna  
position at which the cards stop.  
Transport mode  
EXIT  
> I C A n t e n n a Po s .  
Exit user mode  
N o n e  
To set the transport mode.  
Non-contact IC  
antenna position:  
4 settings  
EXIT  
> Te s t P r i n t  
Exit user mode  
O K ?  
ENTER  
Press  
to carry out transport mode.  
(The electronic beep sounds.)  
ENTER  
to select the  
setting and press  
to save.  
Press  
(The electronic beep sounds.)  
None  
No antenna  
Built-in  
A built-in antenna is being used  
Ext. Unit  
An IC unit antenna is being used  
Added on  
A compact IC unit is being used.  
Please turn off the power.  
Turnning on the power, then the  
transport mode is canceled.  
P l e a s e ,  
P o w e r o f f  
When shipping or moving the  
printer, you must set the transport mode. If the printer  
is not set the transport mode, it may have a damage.  
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Care and cleaning  
Always make sure that the unit is turned off before cleaning.  
(However, cleaning of the discharge rollers and magnetic head should be carried out with the power turned on.)  
To achieve the best performance from the printer, always check each part before use for dust and dirt and clean if necessary.  
The following explains the main rollers that require cleaning. For details about other rollers, see p.40 (Internal roller layout).  
Dust and dirt, particularly on the thermal head, rollers and cleaning rollers can cause print blurs and shifting of colors.  
Cleaning the cleaning rollers  
The cleaning rollers remove dust and dirt sticking to the  
3.  
Wash the rollers of the cleaning unit with  
water.  
card. Cleaning the cleaning rollers after every use is  
recommended if the unit is used almost everyday.  
Depending on the cards, there may be much dust and  
dirt. In such a case, perform cleaning every 100 to 200  
cards. Do not do this, however, during printing  
operations.  
Wash out dirt on the roller surface with your fingers.  
Do not use alcohol or detergents. The cleaning unit  
should be cleaned only with running water.  
1.  
Open the card tray.  
After washing the cleaning unit  
with water, wait until it completely dries up and set it  
in the printer.  
4.  
Push the cleaning unit back into the printer.  
Push the cleaning unit with the rollers facing upward  
until it is securely back into the place.  
2.  
Remove the cleaning unit.  
Pull out the cleaning unit toward you as shown in the  
illustration below.  
5.  
Close the card tray.  
Deteriorated cleaning rollers may  
cause defects in the printed card. If the rollers begin  
to deteriorate, replace the cleaning unit.  
(We recommend replacement after a year)  
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Cleaning (continued)  
Cleaning the thermal head  
Cleaning the fan filter  
When the thermal head gets dirty, defects such as  
unwanted lines appearing on the printed card may  
occur. It is recommended to clean the thermal head  
after printing about 10,000 frames. The thermal  
head is a consumable component, that is, it has a  
limited service life.  
When the fan filter gets dirty, partial omissions may  
occur on the printed cards, or the printing result  
looks dirty. It is recommended to clean the fan filter  
after printing about 10,000 cards.  
1.  
2.  
Open the printer door and remove the ink  
ribbon cassette and the retransfer film  
cassette.  
1.  
Remove the fan filters located in two positions  
on the sides of the printer.  
See p.14, 16 in this manual.  
Wipe the cleaning head with a cotton bud (sold  
separately), dipped in alcohol (sold separately).  
Cotton bud (sold separately)  
Thermal  
head  
2.  
3.  
Remove the card tray.  
See p.44 in this manual.  
Wipe the head indicated with  
horizontally.  
3.  
Insert the ink ribbon cartridge and the  
retransfer film cassette, then close the printer  
door.  
Remove the fan filter located on the base of the  
printer (inside the unit).  
Bring down the fan filter while pressing its side (side  
1). The fan filter can be taken out. Mount the fan filter  
by pressing this side.  
• The thermal head may break if  
touched with an electrostatic charge. Discharge  
yourself by touching the printer frame (metallic part)  
with your hands before cleaning the thermal head.  
• Use a cotton bud soaked with absolute ethanol. Be  
careful not to scratch the thermal head with hard  
materials like metal during cleaning.  
1
2
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Cleaning the fan filter on the back side  
4.  
Remove dirt on the fan filter using a vacuum  
cleaner or other cleaning equipment.  
Hold the sponge with your hand so that it is not sucked  
into the cleaner.  
When the fan filter on the back side gets dirty,  
partial omissions on the printed cards may occur,  
or the printing result looks dirty. If you find the dust  
on the fan filter, you should clean the fan filter as  
follows.  
1.  
Remove the dust on this side vents using a  
vacuum cleaner or other cleaning equipment.  
5.  
How to attach the sponge  
Side filter  
Press down the sponge into  
the dents at four corners, and  
set it under the tabs on the  
frame.  
Bottom filter  
Place the sponge  
under the tabs on the  
frame.  
Replace the fan filter when it begins to deteriorate. Contact  
your dealer for details of replacing the filter.  
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Cleaning the card feed rollers  
5.  
Set a cleaning card.  
Peel off the protective paper from both sides of the  
cleaning card and insert it into the card discharge slot.  
The card will be drawn into the unit by the rollers and  
cleaning will then be carried out. Insert the card with its  
adhesive face upside down to repeat the cleaning  
procedure once more.  
Dirty rollers are the major cause of jamming of the  
cards. It is recommended to clean the rollers once  
after printing about 1,000 cards. It is also  
recommended to carry out cleaning before the  
work, because the retransfer roller (heat roller) does  
not operate while it is hot.  
Cleaning card (accessory)  
1.  
Remove the retransfer film cassette.  
See p.16 in this manual.  
2.  
Turn on the power of the printer.  
The printer initializes, and the [No Cassette] error is  
indicated.  
The cleaning card  
can be inserted  
only from the right  
side.  
3.  
From user mode select cleaning mode.  
> U s e r M o d e  
NG card discharge slot  
If the retransfer roller (heat roller)  
MENU  
gets too hot,  
H R i s t o o h o t !  
> C l e a n i n g >  
appears on the LCD panel, and the printer returns to  
the Ready state.  
Turn off the power of the printer, and wait until the  
roller completely cools down before starting the work.  
Confirm that the retransfer film cassette has been  
removed.  
The cleaning card does not go into the card  
discharge slot at the left side.  
4.  
Press the ENTER button. Select [Rollers] with  
and buttons, and press the ENTER button.  
See p.26 in this manual.  
If a card jam occurs, turn off the power, then turn on  
the power again. The jammed card will be  
discarded.  
> > R o l l e r s  
O K ?  
ENTER  
6.  
Turn off the power after the cleaning card is  
discharged.  
Wait for 10 seconds before turning on the power again.  
C l e a n i n g . .  
S t a r t O K ?  
The cleaning card can be used  
ENTER  
only once. If you use the dirty cleaning card many  
times, the dirt on the card moves onto the rollers,  
causing damages to the rollers.  
Consult your dealer for the cleaning card.  
C l e a n i n g . .  
Insert the cleaning card in about 10 seconds. If you  
fails to set the card within this time, the printer returns to  
“Start OK?” Press the ENTER button again to proceed.  
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Cleaning the card feed rollers and  
heat rollers  
5.  
Set the card on the card tray.  
Place the card in right direction. See p.20.  
Dirty magnetic head will cause a write/read error. It  
is recommended to clean the magnetic head after  
printing about 1,000 cards. Cleaning the magnetic  
head is not necessary if the magnetic stripe card is  
not used.  
6.  
Press the ENTER button, select MG Head”  
with the or button, and press the ENTER  
button.  
> > M G H e a d  
1.  
2.  
Keep the ink ribbon and retransfer film  
cassettes in their mounting positions.  
O K ?  
ENTER  
See p.14 to p.18 of this manual.  
Turn on the power of the printer.  
Go to the next step when the printer is in the Preheat or  
Ready state.  
C l e a n i n g . .  
3.  
Specify the cleaningmode in the user mode.  
7.  
When the cleaning card is discharged, turn off  
the power of the printer.  
See p.26 in this manual.  
Wait for 10 seconds before turning on the power again.  
> U s e r M o d e  
MENU  
Replace the magnetic head  
cleaning card when it gets dirty. A dirty card may  
pollute the head and cause damages to the head.  
Consult your dealer on the alcohol and cleaning card.  
> C l e a n i n g >  
Once printer servicing and cleaning  
have been completed  
4.  
Apply alcohol on the magnetic head cleaning  
card.  
Drip three or four drops of alcohol on the magnetic  
stripes.  
Once servicing and cleaning of the printer have been  
completed, check to make sure that all parts have  
been replaced properly.  
Improper replacement of parts may result in the power  
not turning on or in operating errors.  
Alcohol (sold  
separately)  
Magnetic head cleaning  
card (sold separately)  
39  
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Troubleshooting  
Layout of rollers inside the printer  
Below is a diagram of the layout of rollers inside the printer. Refer to this diagram in the event of card jams  
and when cleaning the rollers.  
Retransfer film cassette  
Ink ribbon cassette  
Thermal head  
Magnetic head  
Card turnover table  
Card feed rollers  
Card jams (card turnover unit) (see p.45)  
J a m ( Tu r n O v e r )  
Card jams (card turnover unit) (see p. 45)  
Cleaning rollers  
Card feed rollers  
J a m ( Tr a n s f e r )  
Card jams (card turnover unit) (see p.44)  
J a m ( H o p p e r )  
Retransfer roller (heat roller)  
How to clean the feed roller  
1.Open the card tray, and take out the cards from  
the tray.  
Bend remedial roller (heat roller)  
2.Move the card bracket until it locks.  
3.Clean the feed roller with felt (sold separately)  
soaked with absolute ethanol.  
All rollers require routine cleaning.  
The card feed rollers, bend remedial  
roller and retransfer roller can be  
cleaned on cleaning mode.  
Feed roller  
(See p.38 in this manual.)  
The cleaning roller can be cleaned by  
water washing.  
(See p.35 in this manual.)  
40  
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The meaning of reset enter buttonsin the list is,  
after pressing the Reset button, press the Enter button  
to initialize the unit.  
Error code listing  
Error code  
Description of error  
Remedy  
The power must be turned off so  
that the unit can be initialized.  
Turn the power off and then on again.  
P l e a s e ,  
Po w e r O f f .  
P l e a s e R e m o v e  
M e d i a C a s s e t t e  
The cleaning mode can not be set  
because there is a retransfer film in enter buttonsand set the cleaning mode again.  
Remove the retransfer film cassette, then press the reset →  
the unit.  
H R i s t o o h o t .  
The cleaning mode can not be set  
because the temperature of the  
heat roller is too high.  
1.Turn off the power and allow about 20 minutes for the heat  
roller to cool. Then turn the unit on and set the cleaning  
mode again.  
2.Confirm that the retransfer film cassette has been removed.  
J a m ( H o p p e r )  
J a m ( Tu r n O v e r )  
J a m ( M G )  
Card jam  
(hopper section)  
Remove cards from the hopper.  
Press the reset enter buttonsand initialize the unit.  
See p.44  
Card jam  
(turnover)  
Remove cards from the turnover section.  
Press the reset enter buttonsand initialize the unit.  
See p.45  
Card jam  
(encode section)  
Press the reset enter buttonsand initialize the unit.  
If no cards are discharged, remove the cards, press the reset  
enter buttonsand initialize the unit.  
J a m ( Tr a n s f e r )  
J a m ( D i s c h a r g e )  
M e d i a B r o k e n  
M e d i a S e a r c h  
M e d i a R u n O u t  
Card jam  
(retransfer section)  
Remove the cards from the retransfer section.  
Press the reset enter buttonsand initialize the unit.  
See p.45  
Card jam  
(paper discharge section)  
Remove the cards from the paper discharge section.  
Press the reset enter buttonsand initialize the unit.  
The retransfer film  
See p.43  
Rejoin the retransfer film.  
Press the reset enter buttonsand initialize the unit.  
has broken  
Retransfer film search error  
Reset the retransfer film. Press the reset enter buttons.  
Call for service if the problem persists.  
The retransfer film has run out  
Replace the retransfer film.  
Press the reset enter buttonsand initialize the unit.  
I n k B r o k e n  
The ink ribbon  
See p.43  
Rejoin the ink ribbon.  
Press the reset enter buttonsn and initialize the unit.  
has broken  
I n k S e a r c h  
Ink ribbon search error  
Reset the ink ribbon. Press the reset enter buttonsand  
call for service if the problem persists.  
I n k R u n O u t  
The ink ribbon has run out  
Replace the ink ribbon.  
Press the reset enter buttonsand initialize the unit.  
Tu r n O v e r U n i t  
Turnover  
mechanism error  
Press the reset enter buttonsand call for service if the  
problem persists.  
See p.45  
H e a t e r C a m  
Heat roller operation error  
Press the reset enter buttonsand call for service if the  
problem persists.  
N o C a r d  
1. No card  
1. Replenish the cards.  
2. The hopper tray is open or has  
been removed.  
2. Close the tray correctly.  
D o o r O p e n  
The printer door is open  
Cleaning rollers missing  
Cassette missing  
Close the door.  
Press the reset enter buttonsand initialize the unit.  
N o C l e a n i n g R o .  
Attach the cleaning rollers.  
Press the reset enter buttonsand initialize the unit.  
N o C a s s e t t e  
Attach both the ink ribbon cassette and the retransfer film  
cassette.  
Press the reset enter buttonsand initialize the unit.  
41  
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Troubleshooting (continued)  
Should your printer require servicing, turn it off and unplug it and make inquiries at the  
outlet where it was purchased.  
Error code  
Description of error  
Remedy  
H a r d w a r e  
Hardware error  
Turn the power off and then on again. Call for service if the  
problem persists.  
* *  
M G E n c o d e  
* *  
MG encode error  
Check the direction of the magnetic cards. Press the reset →  
enter buttonsand call for service if the problem persists.  
T R O v e r h e a t  
T R B r o k e n  
Retransfer roller overheating  
Retransfer roller malfunction  
Turn the power off and then on again. Call for service if the  
problem persists.  
Turn the power off and then on again. Call for service if the  
problem persists.  
Retransfer roller thermister  
malfunction  
Turn the power off and then on again. Call for service if the  
problem persists.  
T R S e n s o r B r o k e n  
R R O v e r h e a t  
Bend remedy roller overheating  
error  
Turn the power off and then on again. Call for service if the  
problem persists.  
R R B r o k e n  
Bend remedy roller malfunction  
Turn the power off and then on again. Call for service if the  
problem persists.  
Bend remedy roller thermister  
malfunction  
Turn the power off and then on again. Call for service if the  
problem persists.  
R R S e n s o r B r o k e n  
The usage environment temperature is too low.  
Use at the specified usage environment temperature.  
(Call for service if the problem persists.)  
O v e r c o o l  
Overcool  
H e a d O v e r h e a r t  
Turn the power off and leave the unit for about 10 minutes before  
switching on again. (Call for service if the problem persists.)  
Thermal head overheated  
EEPROM malfunction  
MG connection error  
MG mechanical error  
MG hardware error  
MG writing error  
Turn the power off and then on again. Call for service if the  
problem persists.  
E E P R O M B r o k e n  
M G U n c o n n e c t e d  
Turn the power off and then on again. Call for service if the  
problem persists.  
Turn the power off and then on again. Call for service if the  
problem persists.  
M G M e c h a n i c a l  
M G H a r d w a r e  
* *  
Turn the power off and then on again. Call for service if the  
problem persists.  
M G W r i t e  
Check the type and direction of the magnetic cards and press  
the reset enter buttons. Call for service if the problem persists.  
M G R e a d  
Check the type and direction of the magnetic cards and press  
the reset enter buttons. Call for service if the problem persists.  
MG reading error  
M G C o m m i n u c a t e  
E X T. U n c o n n e c t e d  
Turn the power off and then on again. Call for service if the  
problem persists.  
MG communication error  
Check that the cable linking the external unit and the printer is  
properly connected and press the reset enter buttons.  
Call for service if the problem persists.  
Connected external device  
malfunctioning  
42  
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(to the next page)  
Error code  
Description of error  
Remedy  
E X T. S W S e t t i n g  
External device switch setting error  
Turn the power off and then on again. Call for service if the  
problem persists.  
Press the reset enter buttonsand remove cards if they are  
not discharged. Press the reset enter buttonsand call for  
service if the problem persists.  
External retransfer unit jam error  
External unit communications error  
E X T. J a m  
Turn the power off and then on again. Call for service if the  
problem persists.  
E X T. C o m m i n u c a t e  
Mending broken ink ribbon and  
retransfer film  
About printing errors  
If blurring or color shifts occur in your print results,  
clean all rollers starting with the cleaning rollers.  
Some image errors may depend on the design of the  
card to print.  
If the ink ribbon or retransfer film is broken, mend it  
in the following procedures:  
In particular, wrinkles can easily occur if large surfaces  
are printed with high density ink.  
To avoid such problems, contact the dealer where the  
printer was purchased concerning card designs.  
1.  
2.  
Trim neatly the end of broken portions with a  
pair of scissors.  
Align both ends and apply the Scotch tape in  
the center of the aligned ends.  
Please do not discard the used ink or film on the  
winding side.  
3.  
Turn the ribbon or film to the winding side with  
your hand until the mended portion is  
completely wound up.  
Align both  
ends evenly  
Winding  
side  
Scotch tape  
Set the ink ribbon and retransfer  
film with care. See p.14 and p.16.  
43  
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Troubleshooting (continued)  
Removing card jams  
If you cannot hold the jammed card:  
Pull out a small portion of the cleaning unit.  
To determine the part of the machine affected by a  
card jam refer to the error code on the operation  
panel LCD on the printer and the relevant page in  
this manual.  
When removing a jammed card, make sure that the  
power switch is set off before carrying out the  
following procedure.  
Hopper jam  
1.  
Pull out the card tray.  
To remove the card tray, pull it out toward you until it no  
longer moves and lift it.  
Turn the right knob to drop the jammed card. Remove  
the fallen card.  
3.  
Return the card tray to its original position.  
Push the card tray back into position on an angle.  
Push the card tray back  
into its position while  
placing the card tray  
tabs on the folded over  
metal plates.  
2.  
Remove the jammed cards.  
If you can hold the jammed card, pull it out.  
Pushing the tray with excessive  
force may cause a failure of the printer.  
44  
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Turnover section [Jam (turnover)]  
Retransfer section [Jam (transfer)]  
1.  
2.  
Open the printer door and remove the ink  
ribbon cassette.  
1.  
2.  
Open the printer door and remove the  
retransfer film cassette.  
See p.16 in this manual.  
See p.14 in this manual.  
A jog lever are supplied as standard.  
The jog lever are attached to the center of the card  
Remove any jammed cards.  
tray.  
Jog lever  
Turn the tabs in the arrow direction and take out the jog  
lever and removal stick.  
If you can pull out the jammed cards, take them out.  
3.  
Turn the jog dial.  
Turn the jog dial with the attached jog lever.  
If the jammed cards come out of the turnover table,  
push them back into the table, and rotate the table  
slowly (as it is positioned vertically) until the table is  
located so that the cards can be taken out.  
4.  
Remove the card.  
Remove the card.  
CAUTION  
When rotating the turnover table, be careful  
not to touch the metal edge. Wear a glove  
for this work.  
Injury  
Some parts inside the printer may  
be hot. Be careful when removing the card.  
45  
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Specifications  
CX21ICL Series (Large-type IC unit)  
Power supply : Fed from the printer.  
Main specifications  
DC 5V 5%, DC 12V 5%, DC 24V 5%  
Recording method : Sublimation type retransfer  
Current dissipation : 500mA, 300mA, 1A  
Feed format  
: Automatic feed  
Mass  
: 3.5kg  
Recording density : 300 dpi  
Expression gradation : 256 gradations for each color  
Dimension (mm)  
Accessories  
: 110(W) × 221(D) × 255(H)  
: Joint plate × 1  
Printing time  
: Approx. 29 seconds (for single-  
sided printing, excluding data  
transfer time)  
Inter-unit cable × 1  
CX21ICS Series (Compact IC unit)  
Interface  
: Compliant with SCSI II (standard) Power supply  
: Fed from the printer.  
: 0.5kg  
: 50(W) × 152(D) × 115(H)  
: Screw (with washer) × 3  
Screw (without washer) × 2  
Operating environment conditions  
Temperature: 15°C ~ 30°C  
Mass  
Dimension (mm)  
Accessories  
Humidity: 35% ~ 70% (no  
condensation)  
Storage environment conditions  
Temperature: -15°C ~ 55°C  
Humidity: 20% ~ 80%  
Power supply  
: 100~120ACV/220~240ACV  
(allowance 10%)  
Current dissipation : 7.0A (for 100V system)/5.0A (for  
200V system)  
Mass  
: Standard 22kg  
Excluding the built-in magnetic  
encoder  
Accessories  
: Power cable for 120ACV ......... 1  
Dark gray (North America)  
for 220 ~ 240ACV.................... 1  
(Europe)  
Cleaning card  
Instruction manual English  
Card stacker  
Ink ribbon cassette  
Retransfer film cassette  
Ferrite core  
×1  
×1  
×1  
×1  
×1  
×2  
(Standard model: 1 unit, built-in  
IC encoder model: 2 units)  
Binder  
×4  
(Standard model: 2 units, built-in  
IC encoder model: 4 units)  
Jog lever (contained in the  
card tray)  
×1  
: Compact IC unit  
Products sold separately  
: Ink ribbon, retransfer film  
1,000 frames/set  
Non-contact IC encoder  
: Large-type IC unit  
Mounts either a Non-contact or  
contact IC encoder.  
: Cleaning card  
10 cards/set  
Model: CX210-CC1  
The specifications and external appearance of this product are subject to change for improvements  
without a prior notice.  
46  
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External appearance and dimensions  
343  
347  
Side view  
Front view  
unit/mm  
47  
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Ultra Electronics Card Systems  
Waverley House, Hampshire Road  
Granby Estate, Weymouth, Dorset DT4 9XD, UK  
tel: +44 (0) 1305 784 738 • fax: +44 (0) 1305 777 904  
email: UKsales@UltraMagicard.com  
Ultra Electronics Card Systems  
6711 - 176th Avenue NE, Redmond, WA98052, USA  
Tel: (425) 556 9718 • Fax: (425) 556 3962  
QUEENS AWARDS  
FOR INNOVATION  
2002  
email: USsales@UltraMagicard.com  
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