B-Series Touchcomputer User Guide
B-Series LCD Multi-function Touchcomputer
[15” and 17” model shown]
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Copyright © 2010 Tyco Electronics. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language, in any
form or by any means, including, but not limited to, electronic, magnetic, optical,
chemical, manual, or otherwise without prior written permission of Tyco Electronics
Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Tyco
Electronics Elo TouchSystems makes no representations or warranties with
respect to the contents hereof, and specifically disclaims any implied warranties of
merchantability or fitness for a particular purpose. References in this publication to
Tyco Electronics Elo TouchSystems products or services do not imply that Tyco
Electronics Elo TouchSystems intends to make them available in all countries in
which Tyco Electronics Elo TouchSystems operates. Tyco Electronics Elo
TouchSystems reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation of Tyco Electronics Elo
TouchSystems to notify any person of such revisions or changes.
Trademark Acknowledgments
Elo TouchSystems, IntelliTouch, AccuTouch, TE (logo), Tyco Electronics,
Microsoft and Windows are trademarks. Other product names mentioned herein
may be trademarks or registered trademarks of their respective companies. Tyco
Electronics claims no interest in trademarks other than its own.
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Table of Contents
Chapter 1: Setup.....................................................................................1
Unpacking Your Touchcomputer ....................................................................................................1
Adjusting the Display ......................................................................................................................2
Setting Up the Operating System.....................................................................................................2
Calibrating the Touchscreen ............................................................................................................9
Securing the Base...........................................................................................................................11
Chapter 2: Operation............................................................................12
On-Screen Display (OSD) .............................................................................................................13
L.E.D. Functionality ......................................................................................................................15
Using the Input/Output Panel.........................................................................................................16
Chapter 3: Options and Upgrades.......................................................17
Adding Optional Peripherals..........................................................................................................17
Magnetic Stripe Reader (MSR) .....................................................................................................18
Customer Display...........................................................................................................................20
Fingerprint Reader (FPR) ..............................................................................................................21
Powered USB + Cash Drawer Port Card .......................................................................................22
Second VGA Port Card..................................................................................................................22
Wireless Card.................................................................................................................................23
Second Hard Disk Drive................................................................................................................24
Solid State Drive............................................................................................................................24
Modem Card ..................................................................................................................................24
Parallel Port Card...........................................................................................................................25
RAID Controller Card....................................................................................................................25
Chapter 4: Safety and Maintenance ....................................................26
Safety .............................................................................................................................................26
Care and Handling .........................................................................................................................27
Recovering the Operating System .................................................................................................28
Chapter 5: Technical Specifications ...................................................36
Touchcomputer Specifications.......................................................................................................36
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Chapter 6: Technical Support..............................................................41
Technical Assistance......................................................................................................................41
Regulatory Information ..........................................................................42
Warranty..................................................................................................45
Index........................................................................................................47
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C H A P T E R
1
SETUP
This chapter discusses how to set up and test your touchcomputer. For information
on peripheral options, refer to Chapter 3, “Options and Upgrades.”
Unpacking Your Touchcomputer
Check that the following items are present and in good condition:
Power cable US/Canada
Power cable Europe
Touchcomputer
Recovery DVD and
Quick Install Guide
Power Adapter
Mounting Brackets
Power Adapter
Base Plate
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Adjusting the Display
The display screen can be adjusted from 0 to 70 degrees, as shown below.
0°
70°
CAUTION: To prevent tipping or dropping, be sure to hold the base when adjusting
the display.
Setting Up the Operating System
If configured with an operating system, the initial setup of the operating system
takes approximately 5-10 minutes. Additional time may be needed depending on
touchcomputer hardware configurations and connected devices.
To set up the Microsoft® Windows® Operating System for the touchcomputer, turn
on the touchcomputer by pressing the power button, and then follow the
instructions on the screen.
Selecting the Language (For Windows XP and POSReady 2009 Only)
Microsoft Windows® uses English as the default language in menus and dialog
boxes. You can change this language to suit your preferences at the screen below.
Note: If you choose to change the language after initial setup, you can follow steps
1-2 to arrive at the same screen below:
1. From the desktop, click Start > Control Panel
2. In the Control Panel screen, select Regional and Language Options.
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3. Click Customize. The Regional and Language Options window appears.
Select the Languages tab.
4. If required, check the boxes for “Install files for complex script and right-to-left
languages” and “Install files for East Asian languages.”
5. Select the Regional Options tab.
6. Select your preferred language from the drop-down list in the Standards and
formats pane.
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7. Click Apply.
8. Select your location from the drop-down list in the Locations pane.
9. Click OK.
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Selecting the Time Zone (For Windows XP and POSReady 2009 Only)
When the following window appears, you can change the time zone, date, and time
of the touchcomputer.
After making any changes, click Next to finish. Windows Setup completes the
installation of the touchcomputer.
Injecting the Languages (For Windows 7 Only)
Windows 7 Professional only allows the use of one language at one time. But you
can use the Elo TouchSystems language injection tool to update your language
preference. English is set as the default language, but you can change this
language to suit your preferences.
1. After the TE logo shows up, press F8 (frequently) to enter Advanced Boot
Options.
2. Select Repair your computer.
3. Click Next ꢀ OK (Shall not have password) ꢀ Click Elo Touch System Tool.
4. The following UI shall be presented.
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5. Click Inject, and the following window will pop out.
6. Click the drop-down list and select the preference language.
7. Click Inject Selected Language
8. The following window shall be presented.
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9. After the language package is installed correctly, press any key to exit this
window.
10. Click Exit ꢀ Exit ꢀ Restart
Selecting the Region (For Windows 7 Only)
When the following window appears, you can change the country, time and
currency, and keyboard layout of the touchcomputer.
After making any changes, click Next to continue.
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Choosing the Computer Name (For Windows 7 Only)
When the following window appears, you can choose a computer name of the
touchcomputer.
After making any changes, click Next to continue.
Selecting the Update Options (For Windows 7 Only)
When the following window appears, you can select one of the update options of
the touchcomputer. In general, you can choose Use recommended settings as
your default option.
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After making any changes, click Next to continue.
Reviewing the Time and Date Settings (For Windows 7 Only)
When the following window appears, you can set up the time and date of the
touchcomputer.
After making any changes, click Next to finish. Windows Setup completes the
installation of the touchcomputer.
Calibrating the Touchscreen
The touchscreen is pre-calibrated for accurate touch response.
If for any reason the touchscreen needs to be recalibrated, right-click the Elo icon
in the Taskbar and then click “Properties.” The following window opens.
NOTE: Calibration is not applicable on APR touchscreen models.
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Click the Align button. This launches the calibration program. The window shown
below opens. Follow the instructions to calibrate the touchscreen.
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Securing the Base
When mounting the B-Series touchcomputer, the baseplate must be removed and
mounted on a flat surface. Use the four pre-tapped holes to secure the baseplate
from below the mounting surface before reattaching the touchcomputer as shown
below. The holes are designed to work with ISO metric M6 screws. Mounting
screws are not included with the product. Refer to the figure below for the location
of the holes. All dimensions are in millimeters.
Mounting Diagram
1)
2)
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C H A P T E R
2
OPERATION
This chapter describes how to control the On-Screen Display (OSD), power
buttons, and I/O panel.
All adjustments made to the OSD and power controls are automatically saved.
User settings remain unchanged after powering off/on or in the case of a power
failure.
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On-Screen Display (OSD)
OSD Menu
1. To display the OSD Menu, press the Menu button.
Press the RIGHT button or LEFT button to toggle and the SELECT button to
select from the different OSD sub-menus and functions.
2. When the function you want to change is shown, press the SELECT button.
3. To adjust the value of the function:
4. Pressing the RIGHT button increases the value of the selected OSD control
option.
5. Pressing the LEFT button decreases the value of the selected OSD control
option.
The OSD provides the following settings.
Feature
Description
Auto adjust
Brightness
Automatically adjusts system clock.
Adjust brightness and contrast.
•
•
Brightness: Adjusts the backlight of the monitor.
Contrast: Adjusts the maximum luminance level of the monitor.
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Feature
Description
Image setting
Adjusts H position, V position, clock, and phase.
•
H position: Moves the screen horizontally right and left (1 pixel
pitch increment).
•
V position: Moves the screen vertically up and down (1 line
increment).
•
•
Clock: Adjusts the ratio of dividing frequency of the dot clock.
Phase: Adjusts the phase of the dot clock.
Color
OSD
Sets color temperature (9300K, 7500K, 6500K, 5500K, or User
Preset).
Adjusts H position, V position, and OSD timeout.
•
•
•
H position: Adjusts the OSD menu screen position left or right.
V position: Adjusts the OSD menu screen position up or down.
Timeout: Adjusts the amount of time that the OSD menu is
displayed.
Language
Changes language to English, French, Italian, German, Spanish,
Japanese, Simplified Chinese, or Traditional Chinese.
Recall
Sets color recall and recall defaults. Restores original factory settings.
Adjusts sharpness, enables/disables DDC/CI function.
Exits the OSD.
Miscellaneous
Exit
OSD and Power Button Control
The OSD menu and power button are enabled by default.
To enable or disable the OSD function:
1. Simultaneously press Menu/Exit and the Left (<-) key for two seconds. A
window appears displaying OSD ENABLE or OSD DISABLE.
2. When the OSD is disabled, the OSD menu is not visible.
To enable or disable the power button (PWR) lock function:
1. Simultaneously press Menu/Exit and the Right (->) key for two seconds. A
window appears displaying PWR ENABLE or PWR DISABLE.
2. When the power button lock feature is activated, the power button is disabled.
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L.E.D. Functionality
The B-Series base has a LED indicating the state of the touchcomputer. The table
below shows LED state and corresponding color.
LED Color to Observer
State
Off
No input power — Off mode
Input power present – Off mode or hibernation
Input power present — Standby
Input power present — Power On
Red
Orange
Green
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Using the Input/Output Panel
To access the input/output (I/O) ports, remove the cable cover at the bottom of the
unit. A security screw is included and may be used to secure the cable cover to the
touchcomputer. Below are the I/O descriptions by model:
B1 and B3 models
B2 models
Note: The DB9 Serial (COM) ports are defaulted (from left to right) COM5 and COM6
Note: As a safety precaution, always leave the cable cover door attached when the system is
powered on.
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C H A P T E R
3
OPTIONS AND UPGRADES
Adding Optional Peripherals
When adding a peripheral, complete installation and setup instructions are
provided with the field-installable kits. The following peripherals are available for
purchase separately as field-installable kits:
•
•
•
•
•
•
•
•
•
•
•
Magnetic stripe reader (MSR)*
Customer display*
Fingerprint reader (FPR)*
Wireless adapter
Powered USB + Cash drawer port expansion card**
Second VGA port expansion card**
Second hard disk drive (HDD)**
Solid State Drive**
RAID PCI-E***
Modem PCI-E***
Parallel Port PCI-E***
* External Elo Peripheral
** Elo Expansion Card
*** Elo PCI-E Expansion Card
Note: Software drivers and applications for all peripherals are located in the C:\EloTouchSystems
directory of the touchcomputer.
Note: Using the Powered USB + Cash Drawer Port Elo Expansion Card AND the Second VGA port
Elo expansion card limits the External Elo Peripherals to a maximum of two (2).
Note: May install up to two (2) Elo Expansion Cards OR one (1) Elo Expansion Card + one (1)
PCI-E Expansion Card.
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Magnetic Stripe Reader (MSR)
You can add a magnetic stripe reader (MSR) to the B-Series touchcomputer to any
of the 4 mounting locations located on the display head top, bottom, left, and right.
Software application and drivers can be found in the following directory or on
C:\EloTouchSystems\SetupFiles\Peripherals
The MSR is a USB 2.0 device that reads all three data stripes on standard credit
cards or driver’s licenses conforming to ISO/ANSI standards. The MSR has foreign
language capability. The credit card is read by sliding the credit card forward or
backward through the MSR, stripe side toward the display. The MSR is powered
from the USB port; no external power is needed. The MSR features are:
•
•
•
•
•
•
•
•
•
•
Reads up to 3 tracks of information
Bi-directional swipe reading
Superior reading of high jitter, scratched, and worn MagStripe cards
Reliable for over 1,000,000 card swipes
Reads ISO7811, AAMVA, and most other card data formats
PC software makes configuration changes easy
Swipe speeds from 3 to 60 inches per second
Interfaces: USB-KB and USB-HID
Fully supports USB 2.0
Part number: E545781
Testing the MSR
Testing in USB MSR Keyboard (KB) Emulation Mode
1. Open the Notepad application (click Start > Accessories > Notepad).
2. Slide the card through the MSR and verify that the data is displayed in the
application window.
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Testing in USB MSR Human Interface Device (HID) Mode
1. Double-click the MagSwipe HID Demo icon to start the test application.
2. Slide a card through the MSR and verify that the data is displayed in the
application window.
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3. If the card ID appears in the Reader Output window, the reader is functioning.
Customer Display
You can optionally add a customer display to the B-Series touchcomputer to any of
the four mounting locations located on the display head top, bottom, left, and right
of the touchcomputer. Software application and drivers can be found at the
following location www.elotouch.com
Feature
Description
Display type
Display color
Display pattern
Brightness
Vacuum fluorescent display
Green
5 x 7 dot matrix
350-600 cd/m2
Characters available
Dot size (X x Y)
Font size
95 alphanumeric & 32 international characters
0.86 x 1.2 mm
5.5(W) x 10.5(H)
Character number
Interface
20 characters by 2 lines, for a 5 x 7 dot matrix font
USB
Part number
E065040 or E879762
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Fingerprint Reader (FPR)
You can add a fingerprint reader to the B-Series touchcomputer to any of the four
mounting locations located on the display head top, bottom, left, and right.
Software application and drivers can be found in the following directory or on
C:\EloTouchSystems\SetupFiles\Peripherals
The fingerprint reader is powered by the USB bus. The reader optically scans the
fingerprint when the user touches the glowing window. Optical technology gives
the highest quality fingerprint scans and reliability.
Fingerprint reader specifications are shown in the table below.
Feature
Specification
Fingerprint reader
Power supply
DigitalPersona U.are.U 4000B
5.0VDC +/- 0.25V
190 mA (typical)
Current draw – scanning mode
Current draw – idle mode
Current draw – suspend mode
Image resolution
140 mA (typical)
1.5 mA (typical)
512 dpi
Image color
8-bit gray level
Scan capture size
Image capture speed
USB type
14.6mm (nominal width) x 18.1mm (nominal length)
100 ms
1.0, 1.1, or 2.0
Operating temperature
Electrostatic discharge (ESD)
Part number
0 to 40°C
Up to 15kV mounted in case
E375206
Testing the FPR
1. Double-click the Fingerprint Reader Test icon to start the test application.
2. Place your finger on the fingerprint reader sensor and verify that the image of
your fingerprint is displayed on the application window.
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Powered USB + Cash Drawer Port Card
A Powered USB + Cash Drawer Port Card can be installed in any available
expansion slot. This card provides:
•
•
2 x 12V Powered USB ports
1 x 12V or 24V selectable cash drawer RJ11 port. The voltage setting can
be set via jumper on the card prior to installing into the touchcomputer.
C:\EloTouchSystems\SetupFiles\Peripherals
Part number: E389690
Second VGA Port Card
A second VGA video card can be added to any available expansion slot. This card
provides a VGA port to drive another VGA display. Software application and
drivers can be found in the following directory or on www.elotouch.com
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C:\EloTouchSystems\SetupFiles\Peripherals
Part number: E017487
Wireless Card
A wireless adapter can be installed as an option in the B-Series touchcomputer in
the I/O area under the cable cover.
Typical specifications for the wireless card are:
•
•
•
•
•
•
•
USB dongle module
Compliant to USB 2.0 industry standards
IEEE 802.11b/g/n compliant
Two UFL connectors
Support for Windows XP, Windows POSReady 2009 and Windows 7
RoHS compliant
Part number: E249774
Testing the Wireless Card
To test the wireless card:
1. From the desktop, click Start > Control Panel > Network Connections.
2. Double-click the Wireless Network Connections icon to display available
networks and verify that the wireless network is detected.
NOTE: If a wireless network needs to be initialized, please see your system
administrator.
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Second Hard Disk Drive
A second hard disk drive can be added via the second hard drive mounting kit. This
addition provides extra data storage or can be used in conjunction with the RAID
controller card for RAID functionality. This option occupies a single expansion slot.
Part number: E109611
Solid State Drive
A solid state drive can be added to (or used to replace) the original hard disk drive.
This addition provides additional performance and more mechanically reliability in
harsh environments.
Part number: E561164
Modem Card
A modem card can be added to any expansion slot. This provides modem/fax
functionality. Software drivers can be found in the following directory or on
C:\EloTouchSystems\SetupFiles\Peripherals
Part number: E763313
Note: To use this option ALSO requires the purchase and installation of the Elo
PCI-E Expansion Card Option Kit. Part number: E827958
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Parallel Port Card
A parallel port card can be added to any Expansion slot. This option provides a
parallel port for printer interfaces only. Software drivers can be found in the
C:\EloTouchSystems\SetupFiles\Peripherals
Part number: E368899
Note: To use this option ALSO requires the purchase and installation of the Elo
PCI-E Expansion Card Option Kit. Part number: E827958
RAID Controller Card
A RAID controller card can be added when used in conjunction with a second HDD
kit to provide RAID 0 and 1 functionality. Software drivers can be found in the
C:\EloTouchSystems\SetupFiles\Peripherals
Part number: E383216
Note: To use this option ALSO requires the purchase and installation of the Elo
PCI-E Expansion Card Option Kit. Part number: E827958
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C H A P T E R
4
SAFETY AND MAINTENANCE
Safety
Important information regarding the proper setup and maintenance of your touchcomputer:
•
•
•
To reduce the risk of electric shock, follow all safety notices and never open the
touchcomputer case.
Turn off the product before cleaning (refer to “Care and Handling” on page 30 for
proper cleaning methods).
Your touchcomputer is equipped with a 3-wire, grounding power cord. The power cord
plug only fits into a grounded outlet. Do not attempt to fit the plug into an outlet that has
not been configured for this purpose. Do not use a damaged power cord. Only use the
power cord that comes with your Elo TouchSystems touchcomputer. Use of an
unauthorized power cord might invalidate your warranty.
•
•
The slots located on the sides and top of the touchcomputer case are for ventilation.
Do not block or insert anything inside the ventilation slots.
It is important that your touchcomputer remains dry. Do not pour liquid into or onto your
touchcomputer. If your touchcomputer becomes wet, do not attempt to repair it
yourself. Contact Elo Customer Service for instructions.
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Care and Handling
The following tips help keep your touchcomputer functioning at the optimal level.
To avoid risk of electric shock, do not disassemble the power adapter or display
unit cabinet. The unit is not user serviceable. Remember to unplug the display unit
from the power outlet before cleaning.
Do not use alcohol (methyl, ethyl, or isopropyl) or any strong solvent. Do not use
thinner or benzene, abrasive cleaners, or compressed air.
To clean the display unit cabinet, use a cloth lightly dampened with a mild
detergent.
Avoid getting liquids inside your touchcomputer. If liquid does get inside, have a
qualified service technician check it before you power it on again.
Do not wipe the screen with a cloth or sponge that could scratch the surface.
To clean the touchscreen, use window or glass cleaner. Put the cleaner on the rag
and wipe the touchscreen. Never apply the cleaner directly on the touchscreen.
Warning
This product consists of devices that might contain mercury, which must be
recycled or disposed of in accordance with local, state, or federal laws. (Within this
system, the backlight lamps in the monitor display contain mercury.)
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WEEE Directive
In the European Union, the Waste Electrical and Electronic Equipment (WEEE)
directive label shown to the left indicates that this product should not be disposed
of with household waste. It should be deposited at an appropriate facility for
recovery and recycling.
Recovering the Operating System
If for any reason the touchcomputer’s operating system and software need to be
recovered, there are two ways you can recover your system:
i. Insert the recovery disk into an external DVD-ROM drive and reboot the
touchcomputer. Follow the on-screen instructions to complete recovery.
ii. Use the included image to recover the touchcomputer (For POSReady
2009 Only.)
1. After the TE logo shows up, press DOWN (frequently) to enter
Windows Boot Manager.
2. Select OS Recovery
3. The following UI shall be presented
4. Click Recover ꢀ Start Recovery Process
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5. After finished, click Exit ꢀ Exit ꢀ System will restart automatically
iii. Use the included image to recover the touchcomputer (For Windows 7
Only.)
1. After the TE logo shows up, press F8 (frequently) to enter Advanced
Boot Options.
2. Select Repair your computer
3. Click Next ꢀ OK (Shall not have password) ꢀ Elo Touch System
Tool
4. The following UI shall be presented
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5. Click Recover ꢀ Start Recovery Process
6. After finished, click Exit ꢀ Exit ꢀ Restart
NOTE: All data is deleted during the recovery process. The user must back up
files when necessary. Elo TouchSystems does not accept liability for lost
data or software.
NOTE: If using POSReady 2009 or Windows 7 and your hard disk is corrupted,
you can request a Recovery DVD from Elo TouchSystems customer
service.
NOTE: The end user must adhere to Microsoft's Licensing Agreement.
NOTE: After you recovered your touchcomputer by using the included image,
the operating system might reassign your USB Serial Ports during the
first bootup. You can follow the instructions below to reassign it
manually.
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•
Instructions to reassign the USB Serial Port
1. For Windows XP or POSReady 2009, right click the “Computer” ꢀ Click
“Properties” ꢀ “Hardware” ꢀ “Device Manager”.
For Windows 7, right click the “Computer” ꢀ Click “Properties” ꢀ
“Device Manager”.
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2. Double click the “Ports (COM & LPT)” and check all of these “USB Serial
Port” settings must be IDENTICAL as the following table.
Description
Location
USB Serial Port (COM3)
USB Serial Port (COM4)
On USB Serial Converter A
On USB Serial Converter B
3. If you see a situation as below, it shows the operating system has
reassigned these serial ports. You need to correct it manually.
In usual, even if the operating system reassigns these serial ports, they
are still in order. In this case, you should change it as the following table.
Original one
USB Serial Port (COM5)
USB Serial Port (COM6)
Change to
USB Serial Port (COM3)
USB Serial Port (COM4)
Thus, the settings for these USB Serial Ports should begin at COM3 and
end at COM4 in order.
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4. To correct it, please follow the instructions below:
Double click the port you need to change. In this case, it is COM5.
COM5 is the 1st port of these USB serial ports so the “Location:” should
be “on USB Serial Converter A”. Please assign this serial port to COM3.
(COM4 for the USB Serial Converter B).
Change to COM3
Location Information
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Select “Port Settings” ꢀ Click “Advanced…”
In this case, select COM3 from the drop-down menu ꢀ click OK ꢀ OK
back to the Device Manager.
Follow the same steps to accomplish these settings for other ports.
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After finished, right click on “Ports (COM & LPT)” and click Scan for
hardware changes.
5. The outcome should be identical as the following diagram.
COM3 location: USB Serial Converter A
COM4 location: USB Serial Converter B
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C H A P T E R
5
TECHNICAL SPECIFICATIONS
Touchcomputer Specifications
NOTE: Not all operating systems or options are supported in all regions. Please
contact your local Elo TouchSystems representative for details.
FEATURE
B1 models
B2 models
B3 models
Case/Bezel color
Dark Grey
Intel Atom Dual Core
D510 1.66GHz
Intel Core 2 Duo
E8400 3.0GHz
6MB L2 Cache
Intel Celeron Dual Core
E1500 2.2GHz
Processor
512KB L2 Cache
1MB L2 Cache
RAM
(800MHz min)
Chipset
2GB DDR2 DIMM
on 1 of 1 slot
1GB DDR2 DIMM
on 1 of 2 slots
2GB DDR2 DIMM
on 1 of 1 slot
Intel G41 Express
Intel GMA X4500
Intel NM10 Express
Intel GMA 3150
Intel G41 Express
Intel GMA X4500
Video
Microsoft® Windows® XP Professional Service Pack 3
Microsoft® Windows® POSReady 2009
Operating System Options
Microsoft® Windows® 7 Professional
No Operating System
Serial Ports
USB Ports
2 x RS232
Type A: 4 x USB on I/O, 1 x USB Side Access, 1 x USB for Wireless
Header: 6 x USB for Elo optional peripherals
Ethernet Gigabit
Audio ports
1 x LAN RJ45
3.5mm jacks for: Audio-Out, Audio-In, Mic-In
2 x 2W
Speakers
Hard Disk Drive
160GB 2.5” SATA HDD.
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Real-time Clock
Replaceable lithium-ion battery for clock
Brightness, Contrast
Phase
Auto Adjust
H-position, V-position
Clock
Sharpness
RGB
OSD H-Position, OSD V-Position
Controls
OSD Time
OSD Language
(English, French, Italian, German, Spanish, Japanese, Simplified & Traditional
Chinese)
Recall
Power button
(All control buttons lockable)
15” models - 15.0 in. diagonal, Active matrix TFT LCD, 4 x 3
17” models - 17.0 in. diagonal, Active matrix TFT LCD, 5 x 4
Display
Win XP – 24 language groups: Arabic, Brazilian, Chinese (Simplified), Chinese
(Traditional), Chinese (Hong Kong), Czech, Danish, Dutch, English, Finnish, French,
German, Greek, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish,
Portuguese, Russian, Spanish, Swedish, Turkish
Windows POSReady 2009 – 32 language packs: Arabic, Bulgarian, Chinese –
Simplified, Chinese – Traditional, Croatian, Czech, Danish, Dutch, English, Estonian,
Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean,
Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak,
Slovenian, Spanish, Swedish, Thai, Turkish
Languages
Win 7 – 35 language packs: Arabic, Brazilian Portuguese, Bulgarian, Chinese –
Simplified, Chinese – Traditional – Hong Kong, Croatian, Czech, Danish, Dutch,
English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian,
Italian, Japanese, Korean, Lithuanian, Norwegian, Polish, Portuguese, Romanian,
Russian, Serbian Latin, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish,
Ukrainian
Acoustic Pulse Recognition
AccuTouch
Optional Touchscreens
IntelliTouch
MSR
Customer Display
Fingerprint Reader
Wireless 802.11b/g/n adapter
Powered USB + Cash Drawer
2nd VGA port
Optional Peripherals
RAID controller PCI-E
Modem PCI-E
Parallel Port PCI-E
2nd Hard Disk Drive
Solid State Drive
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15.0-inch diagonal TFT active matrix LCD
17.0-inch diagonal TFT active matrix LCD
LCD display
Pixel Pitch
15” models - 0.297mm (H) x 0.297mm (V)
17” models - 0.264mm (H) x 0.264mm (V)
Useful screen area
Horizontal x Vertical
15” models - 304.128mm x 228.096mm
17” models - 337.920mm x 270.336mm
15” models - 1024x768
Optimal (native) resolution
17” models - 1280x1024
15” models
VESA 640 x 480 (72 / 75Hz)
VESA 800 x 600 (56 / 60 / 72 / 75Hz)
VESA 1024 x 768 (60 / 70 / 75Hz)
17” models
Supported Resolutions
VESA 640 x 480 (72 / 75Hz)
VESA 800 x 600 (56 / 60 / 72 / 75Hz)
VESA 1024 x 768 (60 / 70 / 75Hz)
SXGA 1280x1024 (60 / 75Hz)
Note: If input fH>60kHz, or fV>75Hz, then OSD displays an out of range warning.
APR – 225 cd/m2
Brightness(Typical)
AT - 200 cd/m2
IT - 225 cd/m2
15” models - Total: 8ms (Typical)
17” models - Total: 5ms (Typical)
15” models – 16.2M (minimum)
17” models – 16.7M
Response Time
Colors
15” models -
70°looking left typical at a CR=10
70°looking right typical at a CR=10
600 looking up typical at a CR=10
65°looking down typical at a CR=10
Viewing Angle
(from center)
17” models -
80°looking left typical at a CR=10
80°looking right typical at a CR=10
800 looking up typical at a CR=10
80°looking down typical at a CR=10
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15” models - 700:1 (typical)
17” models - 1000:1 (typical)
15” models
Contrast Ratio
14 (W) x 14.3 (H) x 10.5 (D) in
354.4(W) x 363.5(H) x 267.0(D) mm
Maximum touchcomputer
dimensions with stand
17” models
Display at 0°tilt (vertical)
15.2 (W) x 14.2 (H) x 10.5 (D) in
386.4 (W) x 361.0 (H) x 267.0 (D) mm
15” models
14.0 (W) x 13.1(H) x 3.6 (D) in
354.4 (W) x 331.8 (H) x 91.3(D) mm
Maximum touchcomputer
dimensions without stand
17” models
15.2 (W) x 13.0 (H) x 3.8 (D) in
386.4 (W) x 329.5 (H) x 95.8 (D) mm
Max Power Consumption
(No Peripherals)
15” – 75 W
17” – 90 W
15” – 50 W
17” – 65 W
15” – 105 W
17” – 120 W
15” – 20.5lbs (9.3kg)
17” – 23.1lbs (10.5kg)
15” – 15.7lbs (7.1kg)
17” – 18.3lbs (8.3kg)
15” – 29.1lbs (13.2kg)
17” – 31.7lbs (14.4kg)
15” – 19.0lbs (8.6kg)
17” – 20.5lbs (9.3kg)
15” – 14.2lbs (6.4kg)
17” – 15.7lbs (7.1kg)
15” – 27.6lbs (12.5kg)
17” – 29.1lbs (13.2kg)
15” – 20.5lbs (9.3kg)
17” – 23.1lbs (10.5kg)
15” – 15.7lbs (7.1kg)
17” – 18.3lbs (8.3kg)
15” – 29.1lbs (13.2kg)
17” – 31.7lbs (14.4kg)
Weight with Stand
Weight without Stand
Shipping Weight
15” – 443mm (W) x 258mm (D) x 555mm(H)
17” – 443mm (W) x 258mm (D) x 555mm(H)
Shipping Box dimensions
Temperature
Operating - 0°C to 35°C
Storage - -20°C to 60°C
Operating - 20% to 80%
Storage - 5% to 95%
Humidity (non-condensing)
Operating
0 to + 12,000 feet [3,658m]
Equivalent to 14.7 to 10.1 psia
Altitude
Non-Operating
0 to + 40,000 feet [12,192m]
Equivalent to 14.7 to 4.4 psia
Warranty
3 years
Backlight Lamp Time to ½
brightness
Minimum 50,000 hours
50,000 hours
MTBF (mean time between
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failures)
Cables and Accessories
North American and European Power cables included
External 12VDC universal-type power supply brick
AC input voltage: 100-240V AC
Input frequency: 50-60Hz
Power Supply
Max output power: 240W
Dimensional drawing
number
15” models - MS600845
17” models - MS600846
1. With provided stand (on flat surface or bolted to surface via holes in base) in
landscape or portrait mode
Mounting Options
2. 100 mm VESA Mount
UL/cUL, CE, NOM, AR, CCC, GOST-R, RCM, C-Tick, VCCI
Serviceable internal components
Agency Certification
Other Features
Touchscreen Sealed to bezel and LCD for APR and AT models
Kensington Security Lock
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40
C H A P T E R
6
TECHNICAL SUPPORT
Technical Assistance
There are three methods to obtain contact information for technical assistance on
the touchcomputer:
•
•
•
The touchcomputer
The web
The phone
Using the Touchcomputer
You can access support information in System Properties by clicking the Support
Information button. You can get to System Properties by either of the following
methods:
Right-click My Computer and choose Properties.
OR
Click the Start button, select Control Panel, and double-click the System icon.
Using the Web
For current Elo news, product updates, and announcements, or to register to
Using the Phone
Call toll-free 1-800-ELO-TOUCH (1-800-356-8682).
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REGULATORY INFORMATION
I. Electrical Safety Information
A) Compliance is required with respect to the voltage, frequency, and current
requirements indicated on the manufacturer’s label. Connection to a different
power source than those specified herein may result in improper operation,
damage to the equipment, invalidation of warranty, or a fire hazard if the
requirements are not followed.
B) There are no operator-serviceable parts inside this equipment. There are
hazardous voltages generated by this equipment which constitute a safety hazard.
Service should be provided only by a qualified service technician.
C) This equipment is provided with a detachable power cord which has an integral
safety ground wire intended for connection to a grounded safety outlet.
1) Do not substitute the cord with other than the provided approved type. Under
no circumstances should you use an adapter plug to connect to a 2-wire outlet
as this defeats the continuity of the grounding wire.
2) The equipment requires the use of the ground wire as a part of the safety
certification. Modification or misuse can provide a shock hazard that can result
in serious injury or death.
3) Contact a qualified electrician or the manufacturer if there are questions
about the installation prior to connecting the equipment to main power.
II. Emissions and Immunity Information
A) Notice to Users in the United States: This equipment has been tested and found
to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC
Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential or commercial installation. This equipment generates,
uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications.
B) Notice to Users in Canada: This equipment complies with the Class A limits for
radio noise emissions from digital apparatus as established by the Radio
Interference Regulations of Industry Canada.
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C) Notice to Users in the European Union: Use only the provided power cords and
interconnecting cabling provided with the equipment. Substitution of provided
cords and cabling may compromise electrical safety or CE Mark Certification for
emissions or immunity as required by the following standards: This Information
Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s
label which means that the equipment has been tested to the following Directives
and Standards:
This equipment has been tested to the requirements for the CE Mark as required
by EMC Directive 89/336/EEC indicated in European Standard EN 55022 Class A
and the Low Voltage Directive 73/23/EEC as indicated in European Standard EN
60950.
D) General Information to all Users: This equipment generates, uses, and can
radiate radio frequency energy. If not installed and used according to this manual,
the equipment may cause interference with radio and television communications.
There is, however, no guarantee that interference will not occur in any particular
installation due to site-specific factors.
1) In order to meet emission and immunity requirements, the user must
observe the following:
a) Use only the provided I/O cables to connect this digital device with any
computer.
b) To ensure compliance, use only the provided manufacturer’s approved
power cord.
c) The user is cautioned that changes or modifications to the equipment not
expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
2) If this equipment appears to cause interference with radio or television
reception, or any other device:
a) Verify as an emission source by turning the equipment off and on.
b) If you determine that this equipment is causing the interference, try to
correct the interference by using one or more of the following measures:
i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected
receiver.
iii) Reorient the affected receiver’s antenna.
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iv) Plug the digital device into a different AC outlet so the digital device
and the receiver are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device does
not use. (Unterminated I/O cables are a potential source of high RF
emission levels.)
vi) Plug the digital device into only a grounded outlet receptacle. Do not
use AC adapter plugs. (Removing or cutting the line cord ground may
increase RF emission levels and may also present a lethal shock
hazard to the user.)
vii) If you need additional help, consult your dealer, manufacturer, or an
experienced radio or television technician.
III. Agency Certifications
The following certifications have been issued for the monitor:
•
•
•
•
•
Argentina S-Mark
Australia C-Tick
CE
•
•
•
•
FCC
•
•
•
•
Russia PCT
WEEE
UL
IMERC
Japan VCCI
Mexico NOM
China CCC
China RoHS
cUL
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44
WARRANTY
Except as otherwise stated herein or in an order acknowledgment delivered to
Buyer, Seller warrants to Buyer that the Product shall be free of defects in
materials and workmanship. With the exception of the negotiated warranty
periods; the warranty for the touchcomputer and components of the product is 3
years.
Seller makes no warranty regarding the model life of components. Seller’s
suppliers may at any time and from time to time make changes in the components
delivered as Products or components. Buyer shall notify Seller in writing promptly
(and in no case later than thirty (30) days after discovery) of the failure of any
Product to conform to the warranty set forth above; shall describe in commercially
reasonable detail in such notice the symptoms associated with such failure; and
shall provide to Seller the opportunity to inspect such Products as installed, if
possible. The notice must be received by Seller during the Warranty Period for
such product, unless otherwise directed in writing by the Seller. Within thirty (30)
days after submitting such notice, Buyer shall package the allegedly defective
Product in its original shipping carton(s) or a functional equivalent and shall ship to
Seller at Buyer’s expense and risk.
Within a reasonable time after receipt of the allegedly defective Product and
verification by Seller that the Product fails to meet the warranty set forth above,
Seller shall correct such failure by, at Seller’s options, either (i) modifying or
repairing the Product or (ii) replacing the Product. Such modification, repair, or
replacement and the return shipment of the Product with minimum insurance to
Buyer shall be at Seller’s expense. Buyer shall bear the risk of loss or damage in
transit, and may insure the Product. Buyer shall reimburse Seller for transportation
cost incurred for Product returned but not found by Seller to be defective.
Modification or repair, of Products may, at Seller’s option, take place either at
Seller’s facilities or at Buyer’s premises. If Seller is unable to modify, repair, or
replace a Product to conform to the warranty set forth above, then Seller shall, at
Seller’s option, either refund to Buyer or credit to Buyer’s account the purchase
price of the Product less depreciation calculated on a straight-line basis over
Seller’s stated Warranty Period.
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THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR
BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET
FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR
IMPLIED BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS,
THEIR FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR
MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE. NO
EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE
ANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET
FORTH HEREIN. SELLER’S LIABILITY UNDER THE WARRANTY SHALL BE
LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT. IN NO
EVENT SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR
INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller
harmless from all liability relating to (i) assessing the suitability for Buyer’s intended
use of the Products and of any system design or drawing and (ii) determining the
compliance of Buyer’s use of the Products with applicable laws, regulations, codes,
and standards. Buyer retains and accepts full responsibility for all warranty and
other claims relating to or arising from Buyer’s products, which include or
incorporate Products or components manufactured or supplied by Seller. Buyer is
solely responsible for any and all representations and warranties regarding the
Products made or authorized by Buyer. Buyer will indemnify Seller and hold Seller
harmless from any liability, claims, loss, cost, or expenses (including reasonable
attorney’s fees) attributable to Buyer’s products or representations or warranties
concerning same.
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INDEX
software, 28
address, Elo TouchSystems, 49
base power status, 15
base, securing, 11
box contents, 1
mounting options, 11
on-screen display (OSD)
enabling or disabling menu, 14
menu settings, 13
operating system
recovering, 28
cables
included, 1
calibration, 9
setting up, 2
certifications, 44
contact information, 41
controls, location diagram, 12
customer display
overview, 20
operation, 12
options, adding, 17
peripherals
adding, 17
phone number, Elo TouchSystems, 41, 49
ports
specifications, 20
customer support, 41
display screen
accessing, 16
power
adjusting, 2
base, 15
email, Elo TouchSystems, 49
enabling or disabling power, 14
fingerprint reader (FPR)
overview, 21
enabling or disabling button lock, 14
regulatory information, 42
safety, 26
setup
specifications, 21
testing, 21
display screen, 2
language selection, 2, 5
mounting options, 11
operating system, 2
time zone selection, 5, 7, 8, 9
touchscreen calibration, 9
unpacking, 1
input/output (I/O) panel
accessing, 16
language selection, 2, 5
LCD
adjusting, 2
LEDs
software
base, 15
recovery, 28
location diagram, 12
magnetic stripe reader (MSR)
overview, 18
specifications
customer display, 20
fingerprint reader, 21
magnetic stripe reader, 18
technical, 36
specifications, 18
testing, 18
maintenance
wireless card, 23
care and handling, 26
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technical specifications, 36
technical support, 41
time zone selection, 5, 7, 8, 9
touchscreen
calibrating, 9
care and handling, 27
upgrades, adding, 17
warranty, 45
website, Elo TouchSystems, 41, 49
WEEE directive, 28
wireless card
overview, 23
specifications, 23
testing, 23
Get the latest...
•
•
•
•
•
•
Product information
Specifications
News on upcoming events
Press release
Software drivers
Touch Monitor Newsletter
Getting in Touch with Elo
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simply call the office nearest you:
North America
Elo TouchSystems
301 Constitution Drive
Menlo Park, CA 94025
USA
Europe
Asia-Pacific
Tyco Electronics Raychem
B.V.B.A.
Sun Hamada Bldg. 2F
1-19-20 ShinYokohama
Kanagawa 222-0033
Japan
(Elo TouchSystems Division)
Diestsesteenweg 692
B-3010 Kessel-Lo
Belgium
(800) ELO-TOUCH
(800) 356-8682
Tel +81(45)478-2161
Fax +81(45)478-2180
Tel +32(0)(16)35 21 00
Fax +32(0)(16)35 21 01
Tel 650-361-4800
Fax 650-361-4747
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