TM
Owner’s Manual
for the turbochef high h conveyor 1618, 2020, and 2620 ovens
© 2008-2015 TurboChef Technologies, Inc.
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For further information, call
800.90TURBO
or
+1 214.379.6000
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The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking
results and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.
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Table of Contents
Safety Information
Important Safety Information - Please Read First
General Safety Information
Reducing Fire Risk
Preventing Oven Damage
Grounding Instructions
i
i
ii
ii
ii
ii
Power Cord Replacement
Specifications and Installation
HhC 1618 Dimensions
HhC 1618 Electrical Specifications
HhC 2020 Dimensions
HhC 2020 Electrical Specifications
HhC 2620 Dimensions
HhC 2620 Electrical Specifications
Packaging
Certifications
Construction
Installation Instructions
Delivery and Initial Inspection
Lifting the Oven
1
1
2
2
3
3
4
4
4
4
4
4
4
5
5
Oven Location and Placement
Installation Near Open Heat Source
Ventilation Requirements
Cleaning
Daily Cleaning Instructions
6
Weekly Cleaning Instructions
7-9
Standard Oven Operation
Oven Controls
Cooking
10
11
13
13
14
14
14
Editing a Cooking Profile
Changing a Cooking Profile Name
Adjusting the Belt Speed
Adjusting the Temperature
Adjusting the Top and Bottom Air
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Oven Modes
Config Mode
15
15
15
15
Smart Card Screen (Loading a Menu)
Accessing the Fault Count Screen
Accessing the Setup Mode
Setup Mode
15
16
16
16
16
17
17
Changing the Display Temperature
Changing the Belt Direction
Edit Options Screen
Changing the Speaker Volume
Info Screen
Updating the Firmware
Troubleshooting
Replaceable Parts
18
20
North America Limited Warranty
International Limited Warranty
21
24
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i
Important Safety Information – Please Read First
Improper installation, adjustment, alteration, service, or maintenance of this equipment can cause property
damage, injury, or death. Thoroughly read the installation, operating, and maintenance instructions
before installing or servicing this equipment. Strictly adhere to the following safety information to reduce
the risk of:
o
Damage to the oven
Damage to property near the oven
Personal injury
Burns
Fire
Electric shock
o
o
o
o
o
General Safety Information
o
Use this appliance only for its intended uses as described in this manual.
Only qualified service personnel should service this appliance. Contact the nearest authorized service
o
facility for examination, repair, or adjustment.
Always ensure the oven is disconnected from the power supply before servicing, repairing, or adjusting
o
any components or parts.
This appliance is not intended for use by persons (including children) with reduced physical, sensory
o
or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety.
DO NOT place the cord near heated surfaces.
DO NOT store or use flammable vapors or liquids (e.g., gasoline) in the vicinity of this appliance.
DO NOT allow children to use this appliance. Children should be supervised to ensure that they do
not play with the appliance
DO NOT place corrosive chemicals or vapors in this appliance. It is not designed for industrial or
laboratory use.
DO NOT operate this appliance if it:
Has a damaged cord or plug
Is not working properly
Has been damaged or dropped
DO NOT cover or block any openings on this appliance.
DO NOT store this appliance outdoors.
DO NOT use this appliance near water.
DO NOT immerse this appliance or any of its components (e.g., cord, plug, etc.) in water.
DO NOT let the cord hang over the edge of a table or counter.
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SAFETY INFORMATION
ii
Reducing Fire Risk
If materials inside the oven ignite or if smoke is observed,
1. Turn off the oven.
2. Disconnect the power cord or shut off power at the fuse/circuit breaker panel.
o
Carefully attend the oven if paper, plastic, or other combustible materials are placed inside the oven
to facilitate cooking.
DO NOT leave items in the cook cavity when the oven is not in use.
DO NOT cook items wrapped in cling wrap or plastic film.
DO NOT overcook food.
Preventing Oven Damage
o
When servicing this appliance, do not tear insulation to get to components. Rather, find the edge of
the insulation and remove the tape that holds it in place.
Clean the oven daily.
Clean the oven only with TurboChef Oven Cleaner.
DO NOT clean with a water jet.
o
o
DO NOT allow cleaning solution or water to remain in the cook cavity longer than necessary.
Grounding Instructions
WARNING: Improper grounding increases the risk of electric shock.
This appliance must be grounded. The cord is equipped with a grounding wire and plug, which in the
event of an electrical short circuit, reduce the risk of electric shock by providing an escape wire for the
electric current. The wire must be plugged into an outlet that is properly installed and grounded.
Consult a qualified electrician or serviceman to determine whether or not the appliance is properly
grounded.
DO NOT use an extension cord. If the power supply cord is too short, request a qualified electrician
or serviceman to install an outlet near the appliance.
Power Cord Replacement
To avoid potential hazards, only the manufacturer, its service agent, or a similarly-qualified person
should replace a damaged power cord.
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1
HhC 1618 Dimensions
Exterior
Height
8.5”
(216 mm)
13.0” (330 mm)
--with legs
17.0” (432 mm)
31.7”(805 mm)
Width
36.0” (914 mm)
Figure 1: HhC 1618 Oven Dimensions - Side
Depth
31.7” (805 mm)
48.1” (1222 mm) with 6”(152 mm) extensions
Conveyor
Length
36.0” (914 mm) or 48” (1219 mm)
Width
16.0” (406 mm)
Electrical Specifications
North America
1 Phase
208/240 VAC
Figure 2: HhC 1618 Oven Dimensions - Top
50/60 Hz
36”(914 mm)
37 amp current draw
Max Input: 7.5 kW
3-wire supply
17.0”
(432 mm)
13.0”
(330 mm)
NEMA 6-50P plug
50-amp max circuit breaker protection
4.0”(102 mm)
Europe/Asia (220-240 VAC)
3 Phase
Figure 3: HhC 1618 Oven Dimensions - Front (Single)
220-240 VAC
50/60 Hz
13.0”
(330 mm)
23 amp current draw
Max Input: 7.5 kW
4-wire supply
30.0”
(762 mm)
13.0”
(330 mm)
IEC60309 4-pin plug
30-amp max circuit breaker protection
Figure 4: HhC 1618 Oven Dimensions - Front (Double)
Europe/Asia (380-415 VAC)
3 Phase
380-415 VAC
50/60 Hz
13.0”
(330 mm)
12 amp current draw
Max Input: 7.5 kW
5-wire supply
43.0”
(1092 mm)
13.0”
(330 mm)
IEC60309 5-pin plug
30-amp max circuit breaker protection
13.0”
(330 mm)
Figure 5: HhC 1618 Oven Dimensions - Front (Triple)
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SPECIFICATION AND INSTALLATION
2
HhC 2020 Dimensions
Exterior
Height
8.5”
(216 mm)
13.0” (330 mm)
--with legs
17.0” (432 mm)
35.7”(907 mm)
Width
48.3” (1227 mm)
Figure 1: HhC 2020 Oven Dimensions - Side
Depth
35.7” (907 mm)
60.1”(1527 mm) with extensions
Conveyor
Length
48.3” (1227 mm)
Width (Single) 20.0” (508 mm)
Width (50/50) 9.5” / 9.5” (241 mm / 241 mm)
Width (70/30) 15” / 4” (381 mm / 102 mm)
Electrical Specifications
North America
Figure 2: HhC 2020 Oven Dimensions - Top
3 Phase
48.3”(1227 mm)
208/240 VAC
50/60 Hz
17.0”
(432 mm)
13.0”
40 amp current draw
Max Input: 14.4 kW
4-wire supply
(330 mm)
4.0”(102 mm)
NEMA 15-50P plug (4-pin IEC60309 available by
special order)
18.4” (467 mm)
Figure 3: HhC 2020 Oven Dimensions - Front (Single)
50-amp max circuit breaker protection
Europe/Asia (220-240 VAC)
3 Phase
13.0”
(330 mm)
220-240 VAC
50/60 Hz
30.0”
(762 mm)
13.0”
(330 mm)
40 amp current draw
Max Input: 14.4 kW
4-wire supply
IEC60309 4-pin plug
64-amp max circuit breaker protection
Figure 4: HhC 2020 Oven Dimensions - Front (Double)
13.0”
(330 mm)
Europe/Asia (380-415 VAC)
3 Phase
380-415 VAC
43.0”
(1092 mm)
13.0”
(330 mm)
50/60 Hz
20 amp current draw
Max Input: 14.4 kW
5-wire supply
13.0”
(330 mm)
IEC60309 5-pin plug
32-amp max circuit breaker protection
Figure 5: HhC 2020 Oven Dimensions - Front (Triple)
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3
HhC 2620 Dimensions
17.0”
(432 mm)
Exterior
Height
--with legs
8.5”
(216 mm)
4.0”
(102 mm)
13.0” (330 mm)
17.0” (432 mm)
4.0”
(112 mm)
24.0”(610 mm)
41.7”(1059 mm)
Width
48.3” (1227 mm)
Figure 6: HhC 2620 Oven Dimensions - Side
Depth
41.7” (1059 mm)
48.3”(1227 mm)
Conveyor
Length
48.3” (1227 mm)
Width (Single) 26.0” (660 mm)
41.7”
(1059 mm)
Width (50/50) 12.5” / 12.5” (318 mm / 318 mm)
Width (70/30) 17” / 8” (431 mm / 203 mm)
Electrical Specifications
North America
Figure 7: HhC 2620 Oven Dimensions - Top
3 Phase
48.3”(1227 mm)
208/240 VAC
50/60 Hz
17.0”
(432 mm)
13.0”
40 amp current draw
Max Input: 14.4 kW
4-wire supply
(330 mm)
4.0”(102 mm)
NEMA 15-50P plug (4-pin IEC60309 available by
special order)
18.4” (467 mm)
Figure 8: HhC 2620 Oven Dimensions - Front (Single)
50-amp max circuit breaker protection
Europe/Asia (220-240 VAC)
3 Phase
13.0”
(330 mm)
220-240 VAC
50/60 Hz
30.0”
(762 mm)
13.0”
(330 mm)
40 amp current draw
Max Input: 14.4 kW
4-wire supply
IEC60309 4-pin plug
64-amp max circuit breaker protection
Figure 9: HhC 2620 Oven Dimensions - Front (Double)
13.0”
(330 mm)
Europe/Asia (380-415 VAC)
3 Phase
380-415 VAC
43.0”
(1092 mm)
13.0”
(330 mm)
50/60 Hz
20 amp current draw
Max Input: 14.4 kW
5-wire supply
13.0”
(330 mm)
IEC60309 5-pin plug
32-amp max circuit breaker protection
Figure 10: HhC 2620 Oven Dimensions - Front (Triple)
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SPECIFICATION AND INSTALLATION
4
Upon removing the oven from its shipping carton,
check for damage. Make note of any damage and
contact the shipping company to file a claim.
Carriers will accept claims for concealed damage if
notified within fifteen days of the delivery and if the
shipping container is retained for inspection.
Packaging
All ovens are packaged in a double-wall corrugated
box with integrated wooden skids. All international
ovens shipped via Air or Less than Container Loads
are packaged in wooden crates.
TurboChef does not assume responsibility for
any loss or damage suffered in transit. The carrier
assumes full responsibility for delivery in good order
when the shipment is accepted. However, when
necessary, TurboChef can assist in filing a claim.
Certifications
Lifting the Oven
Construction
WARNING: Two or more people are
required to lift the the HhC 1618 (190 lb.
((86.2 kg)), the HhC 2020 (195 lb. (88.5
kg)), or the HhC 2620 (260 lb. (118 kg)).
- 430 stainless steel front, top, sides, and back
- Cool to touch covers and panels
- Stainless steel interior
- 20-inch-wide cook chamber
Position one or more people on either side of the
oven. Lift from the bottom. Never lift the oven from
the front and rear. The countertop must be at least
30” (762 mm) deep and capable of supporting 195
lb. (88.4 kg) for the HhC 1618, 200 lb. (90.7 kg)
for the HhC 2020, and 265 lb. (118 kg) for the
HhC 2620.
Installation Instructions
The oven is designed and certified for safe
operation when installed in accordance with
local and/or national codes. It is the owner and/
or installer’s responsibility to comply with any
codes that may exist. Install this oven according
to the policies and procedures outlined below and
throughout this manual.
Once properly positioned on the counter, plug the
oven into a wall mounted electrical receptacle. See
Electrical Specifications on page 1 for the HhC
1618, page 2 for the HhC 2020, and page 3 for the
HhC 2620.
WARNING: Death, injury, and equipment
damage can result from improper installation
of a unit damaged during shipment or storage.
Oven Location and Placement
WARNING: Do not install an oven suspected
of damage. Improper installation or the
installation of a unit damaged during shipment
or storage may void the Limited Warranty.
WARNING: Death, injury and equipment
damage may result from improper positioning.
WARNING: DO NOT stack ovens without
stacking brackets. Contact Customer Service
for more information.
Delivery and Initial Inspection
All TurboChef ovens are shipped so as to prevent
damage.
WARNING: DO NOT stack ovens more
than three high.
Upon delivery, inspect the shipping container for
external damage. Any evidence of damage should be
noted on the delivery receipt which must be signed
by the driver.
It is the operator’s responsibility to ensure the oven
is properly positioned on countertop. TurboChef
will not warrant any damage or injury to ovens that
fall off countertops due to improper placement.
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5
Proper placement of the oven will enhance
long-term operator convenience and satisfactory
performance. Be sure to place the oven in an area
accessible for proper operation and servicing.
Ventilation Requirements
The HhC 1618/HhC 2020/HhC 2620 should be
operated underneath a ventilation hood, except
where local laws or codes allow for use without a
ventilation hood, unless the oven is a UL®-certified
ventless model (available upon request). For more
information or to order a ventilation hood, contact
800.90turbo, +1 214-379-6000, or your local
distributor.
The surface on which the oven is placed must be at
least 30” (762 mm) deep and capable of supporting
195 lb. (88.4 kg) for the HhC 1618, 200 lb. (90.7
kg) for the HhC 2020, and 265 lb. (118 kg) for the
HhC 2620 (weights are per oven). The manufacturer
shall not assume liability for damage or injury
resulting from the improper installation of this
equipment including temporary or unstable work
stations or countertops.
The TurboChef HhC 1618/HhC 2020/HhC
2620 oven has been approved by Underwriter’s
Laboratory for ventless operation (UL® KNLZ
listing) for all food items except for foods classified
as “fatty raw proteins.” Such foods include bone-in,
skin-on chicken, raw hamburger meat, raw bacon,
raw sausage, steaks, etc. If cooking these types of
foods, consult local HVAC codes and authorities to
ensure compliance with ventilation requirements.
The oven must be installed level front to back and
side to side. For additional stability, the oven legs
may be bolted to the countertop if desired.
Installation Near Open Heat Source
The HhC 1618 and HhC 2020 are approved for
ventless operation while double or triple stacked.
The HhC 2620 is approved for ventless operation
while double stacked.
When placing a TurboChef oven near an open heat
source (see Figure 11), adhere to the following:
- If the oven is being placed near a grill or stove,
a divider must exist between the oven and the
open heat source, with a minimum of 6” (152
mm) between the oven and the divider.
- If the oven is being placed near a fryer, a divider
must exist between the oven and fryer, with a
minimum of 12” (305 mm) between the oven
and the divider.
- The height of the divider must be greater than
or equal to the height of the oven(s) - 13” (330
mm) without legs or 17” (432 mm) with legs.
- Verify oven location has a minimum 10”
(254 mm) clearance on top and minimum
2” (51 mm) of clearance on each side.
To ensure continued compliance with all health,
building, and fire codes, you are required to
maintain clean and sanitary conditions around your
oven at all times.
NOTE: In no event shall the manufacturer assume
any liability for damages or injuries resulting from
installations which are not in compliance with the
instructions and codes previously listed. Failure to
comply with these instructions could result in the
issuance of a temporary cease and desist order from
the local health department until the environment
concerns are addressed.
Partition
Partition
Counter Top / Table
Above Counter Top:
Above Counter Top:
Single Oven = 17.0”(432 mm)
Double Stack = 30.0”(762 mm)
Triple Stack = 43.0”(1092 mm)
Single Oven = 17.0”(432 mm)
Double Stack = 30.0”(762 mm)
Triple Stack = 43.0”(1092 mm)
Grill
Deep Fryer
12”
(305 mm)
Minimum
6”
(152 mm)
Minimum
Figure 11: Installation Near Open Heat Source
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CLEANING
6
Daily Cleaning Instructions
= Wash, rinse, sanitize.
= Completely dry with clean towel.
(Use only TurboChef-approved cleaner,
part number 103180).
WARNING: Always disconnect power before cleaning or servicing oven.
WARNING: DO NOT attempt to clean the oven until it has cooled (screen reads “Oven Off”).
WARNING: DO NOT use a water jet when cleaning the oven.
T
M
1
5
6
High h Conveyor
BREAKFAST
by TurboChef
BACK
OFF
TOP AIR 80%
IDLE
SET
475F
COOKING
BELT
10:00
BTM AIR 80%
G
T
M
High h Conveyor
BREAKFAST
by TurboChef
BACK
OFF
PIZZA
IDLE
COOLING DOWN
LUNCH
WINGS
T
M
High h Conveyor
by TurboChef
BACK
OFF
BREAKFAST
PIZZA
IDLE
OVEN OFF
LUNCH
WINGS
2
3
7
8
4
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7
Weekly Cleaning Instructions
= Wash, rinse, sanitize. (Use only
TurboChef-approved cleaner, part
number 103180).
= Completely dry with clean towel.
WARNING: Always disconnect power before cleaning or servicing oven.
WARNING: DO NOT attempt to clean the oven until it has cooled (screen reads “Oven Off”).
WARNING: DO NOT use a water jet when cleaning the oven.
Step 2: Remove Outer Oven
Step 1: Turn the Oven Oꢀ
Components
TM
High h Conveyor
BREAKFAST
by TurboChef
1.
1.
BACK
OFF
TOP AIR 80%
IDLE
SET
475F
COOKING
BELT
10:00
BTM AIR 80%
TM
High h Conveyor
by TurboChef
BACK
OFF
BREAKFAST
PIZZA
2.
3.
4.
5.
IDLE
COOLING DOWN
LUNCH
WINGS
TM
High h Conveyor
by TurboChef
BACK
OFF
BREAKFAST
PIZZA
IDLE
OVEN OFF
LUNCH
WINGS
2.
NOTE: Certain oven models are equipped with a
side-swing front hatch. To remove the side-swing
front hatch, unlatch and fully open it, then lift the
front hatch upwards and off its hinges.
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CLEANING
8
Step 3: Remove Inner Oven
Step 4: Clean Oven Components
1.
Components
1.
2.
3.
4.
5.
2
1
2.
2
1
1
Replace ꢀlters if damaged or torn.
3.
4.
5.
6.
2
1
1
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9
Step 5: Replace Oven Components
1.
9.
2.
2
2
1
Step 6: Verify Chain Tension
3.
4.
5.
6.
See detail below.
A
B
Acceptable - Chain (A) is tight and
easily clears crumb tray holder (B)
2
1
A
B
Call service to have link removed - Chain (A) is
loose and risks contact with crumb tray holder (B)
Step 7: Ready the Oven for Use
1.
Latch
7.
8.
2.
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STANDARD OVEN OPERATION
10
2
2
TM
High h Conveyor
by TurboChef
BACK
OFF
4
5
IDLE
3
6
1
Figure 12: Oven Controls
Oven Controls
Figure 12.
Oven Controls
Figure 19
1. Display
4. Back/Off Key
The display shows current oven operation and/or
user programming information.
Depending on the mode the oven is in, the back/
off key will return the oven to the previous screen or
turn the oven off (page 11).
2. Soft Keys
5. Idle Key
The idle key activates the idle mode (page 12).
Six soft keys are on the oven controls, three on the
left (L1, L2, L3, where L1 = top) and three on the
right (R1, R2, R3, where R1 = top). Use the soft
keys to select the option/command that is adjacent
to it.
6. Emergency Stop Key
The emergency stop key shuts down the conveyor
and heaters and returns the oven to the oven off
mode (page 11).
3. Up and Down Keys
When the oven is in the oven off mode, use the
up key to access the config mode (page 15). Use
the down key to access cooking profiles 5-8.
NOTE: Depending on the temperature within the
oven, the cooling fans will remain on to prevent
damage to critical oven components.
Also, press the up and down keys to adjust various
oven settings (see pages 13-17).
CAUTION: DO NOT use the emergency stop
key as a general on/off switch. Doing so can
damage the oven and shorten its life span.
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11
1
2
4
6
7
PROFILE 1
PROFILE 2
PROFILE 3
PROFILE 4
PROFILE 1
PROFILE 1
PROFILE 3
TOP AIR 80 %
BELT F
5:00
SET
475F
OVEN OFF
SOAKING
COOLING DOWN
OVEN TCC = 425F
TIME LEFT = 5:00
BELT R
3:20
BTM AIR 100 %
PROFILE 2
PROFILE 4
5
PROFILE 1
5:00
PROFILE 3
2:00
PROFILE 1
PROFILE 1
TOP AIR 80 %
TOP AIR 30%
3:20
4:00
BELT F
5:00
SET
475F
BELT F
5:00
SET
475F
COOKING
OVEN IDLE
BELT SPEED
PRESS ANY KEY
BELT R
3:20
BELT R
3:20
2:00
2:30
2:45
3:00
BTM AIR 100 %
BTM AIR 30%
PROFILE 2
PROFILE 4
3
PROFILE 1
TOP AIR 60 %
BELT F
5:00
SET
475F
WARMUP
OVEN TCC = 275F
BELT R
3:20
BTM AIR 60 %
Figure 13: Cooking Modes
Happens When...
Cooking
Figure 13.
-Power is supplied to the oven.
-The oven completes mode 6.
-The user presses the down key while-accessing
the config mode (refer to page 14 for more
information).
This section explains how to cook a food product by
describing the “standard operation” modes through
which the oven progresses (Figure 13).
-mode 1: Oven Off
-mode 2: Belt Speed Select
-mode 3: Warming
-mode 4: Soaking
-mode 5: Cooking
-mode 6: Cooling Down
-mode 7: Idle
Goes To...
-mode 2 when the user selects a cooking profile
(soft keys L1, L3, R1, or R3).
-config mode when the user presses the up key.
Mode 2: Belt Speed Select
Mode during which the user selects the desired belt
speed.
NOTE: mode 7 is not part of a “standard” cook-
ing cycle. It only occurs when the user intervenes as
described on page 12.
NOTE: If a different key is pressed, the oven will ask
if you wish to continue or return to the belt speed
select screen. If you select continue, the oven will not
save the belt speed.
Mode 1: Oven Off
Mode during which all cooking components are off
and the oven temperature has receded below 150°F
(66°C), but the display and keypad remain on. The
user can access cooking profiles 1-4 on this screen (1)
or press the down key to access cooking profiles 5-8.
Happens When...
-The user selects a cooking profile from mode
1 or 6.
Goes To...
-mode 3.
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STANDARD OVEN OPERATION
Mode 3: Warming
12
Mode 6: Cooling Down
Mode during which the oven warms to the preset
cooking temperature defined by the cooking profile
that was selected.
Mode during which the burner assembly shuts off to
allow the oven to cool.
Happens When...
Happens When...
- The user presses the back/off key from mode 3
(and the oven temperature is above 150°F [66°C]),
or from modes 4, 5, or 7.
- A selection is made from mode 2, and the oven’s
temperature at the beginning of warmup was not
within (less than) 25°F (14°C) of the oven’s set
temperature.
Goes To...
- mode 1 when the oven temperature has receded
below 150°F (66°C).
Goes To...
- mode 4 once the oven has reached the temperature
defined by the selected cooking profile.
- mode 6 when the user presses the back/off key
and the oven is above 150°F (66°C).
- mode 2 when the user selects a cooking profile.
Mode 7: Idle
Mode during which both blowers are reduced to
30% and the belt speed reduces to 15 minutes to
save power. All other oven components remain the
same.
Mode 4: Soaking
Mode during which the oven has completed
warming up and automatically allows an additional
five minutes for the oven cavity surfaces to warm.
If the Idle key is pressed once, a timer begins that
is twice as long as the longest belt speed time in the
menu (not necessarily the one currently selected to
cook), after which the oven goes into Idle mode.
Happens When...
- mode 3 completes (within 5°F [3°C] of set point).
Goes To...
To immediately enter Idle mode, press the Idle key
- mode 5 when soaking completes.
- mode 6 when the user presses the back/off key and
the oven is above 150°F (66°C).
twice.
Happens When...
-The user presses the idle key from mode 5.
Mode 5: Cooking
Goes To...
Mode during which the oven is ready to cook. The
user can place food on the conveyor to cook, or edit
cook settings if the full edit or flex option is enabled.
See page 13 for more information on full edit and
flex options.
-mode 5 when the user presses the idle key, up
key, down key, or any soft key.
-mode 6 when the user presses the back/off key.
Happens When...
- mode 4 completes.
- The user presses the idle key, up key, down
key, or any soft key during mode 7.
Goes To...
- mode 6 when the user presses the back/off key.
- mode 7 when the user presses the idle key.
- mode 3 if the temperature drops 25°F (14°C)
or more below the set point.
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13
Changing a Cooking Profile Name
Editing a Cooking Profile
1. From the cooking screen (Figure 14), press
L1 to access the name change screen
(Figure 15).
To edit a cooking profile, the oven must be in the
cooking mode and the full edit or flex option must
be enabled for each option to be edited. For more
information on selecting between full edit, rigid,
and flex options for each editable setting, see Edit
Options Screen on page 16.
2. Change the name of the cooking profile.
- The up key moves up through the available
characters. e.g. A,B,C…
When the rigid option is enabled for a given setting,
the soft key adjacent to that setting (Figure 14) is
disabled and no menu editing is allowed.
- The down key moves down through the
available characters e.g. A,+,-, ,9,8…
- INS (L1) inserts a space.
When the full edit option is enabled for a given
setting, that setting is fully customizable and chang-
es are saved once the oven returns to the oven off
or cooling down mode.
- DEL (R1) deletes the selected character.
- ---> (R1) moves the cursor to the right.
When the flex option is enabled for a given setting,
that setting is customizable within flex option
limitations (as described in the following sections),
and changes will reset when the oven returns to the
oven off or cooling down mode.
- <--- (L1) moves the cursor to the left.
3. Press save (R3) to save the changes or cancel
(L3) to cancel any changes.
NOTE: The flex option does not apply to editing a
profile name.
This section assumes that the full edit option is
enabled (except where otherwise noted) and that a
cooking profile and belt speed have been selected.
PROFILE 1
INS
DEL
--->
TOP AIR 80 %
L1
L2
L3
R1
R2
R3
L1
L2
L3
R1
R2
R3
BELT F
5:00
SET
475F
COOKING
<---
[PROFILE 1
]
BELT R
3:20
BTM AIR 100 %
CANCEL
SAVE
Figure 15: Name Change Screen
Figure 14: Cooking Screen
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OVEN MODES
14
Adjusting the Belt Speed
Adjusting the Top and Bottom Air
The oven can accommodate either one or two con-
veyor belts. The oven will automatically detect the
number of conveyor belts installed and display the
option to change the speed of each conveyor belt
independently.
1. Press R1 (Figure 14, page 13) to access the
top air controls, or R3 to access the bottom
air controls.
2. Adjust the air speed.
- Press the up key to increase the air speed in 5%
increments up to 100%.
1. From Figure 14, press the soft key adjacent
to the conveyor belt you wish to adjust
(press L2 for the front belt [Belt F] or L3
for the rear belt [Belt R]).
2. Adjust the time it takes for the conveyor
belt to completely cycle through the oven.
+Flex option enabled: the user can only
increase the air speed by up to an
additional 15%.
- Press the down key to decrease the air
speed in 5% increments down to 30%.
+Flex option enabled: the user cannot
decrease the air speed by more than
15%.
- The up key increases bake time in
5-second increments up to 15 minutes.
+ Flex option enabled: the user can only
increase the time up to an additional
15 seconds.
- Press the soft key again to exit the air
controls.
- The down key decreases bake time in
5-second increments.
+ Flex option enabled: the user cannot
decrease the time by more than 15
seconds.
3. Press the soft key adjacent to the belt that
was adjusted to exit the belt speed controls.
Adjusting the Temperature
1. Press R2 (Figure 14, page 13) to access the
temperature controls.
2. Adjust the temperature (range is 300-550°F
[149-288°C]).
- Press the up key to increase the
temperature in 5°F/5°C increments.
+ Flex option enabled: the user can only
increase the temperature up to an
additional 10°F/5°C.
- Press the down key to decrease the
temperature in 5°F/°5C increments.
+ Flex option enabled: the user cannot
decrease the temperature by more than
10°F/5°C.
3. Press R2 again to exit temperature controls.
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15
Accessing the Fault Count Screen
Config Mode
From the config mode (Figure 16), press R1 to
access the fault counts screen (Figure 20, page 16).
The oven will display the number of faults that
have occurred.
The config mode (Figure 16) serves four main
purposes:
1. To access the smart card screen.
2. To access the fault count screen.
3. To access the setup mode.
Accessing the Setup Mode
4. To access the test mode (service use only).
From the config mode (Figure 16), press L1 to
access the setup mode. The setup mode allows the
user to customize several oven settings - see below
for more details.
To access the config mode, press the up key from
the oven off mode.
Smart Card Screen (Loading a Menu)
The smart card screen allows the user to
-Load a menu from smart card to oven.
-Save a menu from oven to smart card.
Setup Mode
Figure 21, page 16.
The setup mode serves four main purposes:
1. To change the display temperature.
2. To access the edit option screen.
3. To change the display language.
4. To access the info screen.
To load or save a menu,
1. Press L3 (Figure 16) to access the smart card
screen (Figure 17).
2. Insert a smart card into the smart card slot
(Figures 18 and 19), with the gold chip
facing the front of the oven.
To access setup mode, press the up key from the
oven off or cooling down mode (to access the
config mode), and then press L1.
3. Load or save a menu.
- Press R1 to load a menu from the smart
card to the oven (Figure 17).
- Press R2 to save a menu from the oven to
the smart card (Figure 17).
SETUP
FAULTS
L1
L2
L3
R1
R2
R3
CONFIG MENU
SMARTCARD
TEST MODE
Figure 18: Loading a Smart Card
Figure 16: Config Mode
LOAD FROM CARD
L1
L2
R1
R2
R3
L1
L2
L3
R1
INSERT SMART CARD
SMARTCARD
SAVE TO CARD
R2
R3
PRESS [BACK] TO EXIT
L3
Figure 19: Insert Smart Card Screen
Figure 17: Smart Card Screen
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OVEN MODES
16
Changing the Display Temperature
FAULT
F1: 0
COUNTS
F6: 0
L1
L2
L3
R1
R2
R3
F2: 0
F7: 0
The oven can display the temperature in either
Celsius or Fahrenheit units. To change the display
temperature, press L1 in setup mode (Figure 21).
F3: 0
F4: 0
F5: 0
F8: 0
F9: 0
F10: 0
Figure 20: Fault Counts Screen
Changing the Belt Direction
The oven’s belt(s) can travel from left to right or
right to left. To change the belt direction, press
L2 in setup mode (Figure 21).
DEGS F
ENGLISH
L1
R1
R2
R3
SETUP MENU
BELT L-R
VOL 3
INFO
L2
L3
Edit Options Screen
EDIT/RIGID/FLEX
The edit options screen (Figure 23) allows the
user to switch between full edit, rigid, and flex
options for profile name, belt speed, temperature,
and % air. For more information on the different
edit options, see Editing a Cooking Profile on
page 13.
Figure 21: Setup Mode
1
4
5
6
L1
R1
R2
R3
ENTER PASSWORD
<6633>
2
L2
To access the edit options screen,
1. Press L3 (Figure 21) to access the password
screen (Figure 22).
3
L3
Figure 22: Password Screen
2. Input the password 6 6 3 3 by pressing the
soft keys adjacent to the numbers.
To change the edit option (Figure 23),
- Press L1 to select full edit or rigid for the
profile name.
- Press L3 to select full edit, rigid, or flex for
the belt speed.
- Press R1 to select full edit, rigid, or flex for
the profile cook temperature setting.
- Press R3 to select full edit, rigid, or flex for
the % air setting.
NAME: FULL
TEMP: FLEX
AIR: FLEX
L1
R1
R2
R3
EDIT MODES
SELECT
L2
L3
BELT: RIGID
Figure 23: Edit Option Screen
INFO
L1
R1
R2
R3
SERIAL_NUMBER
EC=82F 208V
RUN: 65432 HR
IDLE: 12345 HR
L2
Changing the Speaker Volume
SOFTWARE VERSION
Press R2 (Figure 21) to change the volume of the
speaker. The volume can be set to either 0, 1, 2,
or 3 (where 0 is mute and 3 is the loudest
setting).
L3
Figure 24: Info Screen
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17
Info Screen
The info screen (Figure 24, page 16) is used to
display the following information in an easy to
access place:
- Serial number
- Electrical compartment temperature
- Voltage
- Total time the oven has been on
- Total time the oven has been idle
- Firmware version
To access the info screen, press R3 within the setup
mode (Figure 21).
Figure 25: Updating Firmware
Updating the Firmware
From the oven off screen,
1. Insert the gray smart card (see Figure 25) with
the gold chip facing the front of the oven. If
multiple smart cards are required, they will be
labeled in sequence - ensure the correct
sequence is followed.
2. From the cooling down or oven off mode,
press and hold the idle key until the oven resets
(approximately 5 seconds). The display will go
blank until the upload is complete.
3. When the oven beeps one long high tone, the
load was successful. If a second card was
provided, insert it and repeat steps 1-3.
4. Remove the smart card from the oven. The
oven will restart.
NOTE: If the update is unsuccessful, the display
will remain off and the oven will beep one long,
low tone. If this occurs, repeat the above
procedure. If the update fails multiple times, a
smart card may be damaged. Please note that the
oven will be inoperable until a successful update is
performed. As such, TurboChef reinforces proper
handling of smart cards to help prevent static
damage, and recommends that each service
technician keep a backup copy.
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TROUBLESHOOTING
18
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the oven
may experience. Please attempt the recommended action before calling Customer Support (800.90TURBO,
+1 214.379.6000) or your Authorized Distributor.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO,
+1 214.379.6000).
WARNING: Food and oven cavity are hot! Use extreme caution when troubleshooting the
issues below.
Issue
Possible Cause(s)
Resolution
No power to oven. - Oven is not plugged in.
- Plug oven in.
- Main circuit breaker is
- Verify wall circuit breaker is on. Reset breaker
tripped.
and then power oven back on.
Oven is not warm- - Oven is in the off state.
- Select a cooking profile.
ing up properly.
- Oven has been switched off at - Press the back/off key until the oven is in the
the main circuit breaker.
off state – leave for two minutes. Unplug the
oven – leave for two minutes. Re-plug in the
oven, switch on the isolator/main power supply
and select a cooking profile.
- Oven display is in Celsius.
- Change back to Fahrenheit (page 16).
- Problem with the heater.
- Call customer service.
Oven is not cook-
ing properly
- Oven is not clean.
- Clean the oven following the weekly cleaning
instructions on pages 7-9.
- Cook settings were changed.
- Confirm correct settings (page 13 and 14).
- Incorrect cooking profile or
belt speed was selected for the
product.
- Ensure that the correct cooking profile is
selected for the product.
- Product was not cooked from - Ensure product is in the correct state before
correct starting state, e.g.
chilled, frozen, etc.
being placed in the oven.
F1: Blower Failure - Oven power interrupted.
- Verify wall circuit breaker is on. Reset breaker
and then power the oven back on. Press the
back/off key until the oven is in the off mode –
leave for two minutes. Unplug the oven – leave
for two minutes. Re-plug in the oven, switch
on the isolator/main power supply and select a
cooking profile.
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19
Issue
Possible Cause(s)
Resolution
F2: Low Temp
During Cook
- Oven power interrupted.
- Verify wall circuit breaker is on. Reset breaker
and then power oven back on.
- Excessive load.
- Reduce load.
- Oven is not clean.
- Clean the oven following the weekly cleaning
instructions on pages 7-9.
- Oven not fully warmed up.
- Press the back/off key until oven returns to the
oven off mode. Re-select the cooking profile
and allow oven to reheat.
- Defective heater.
- Call customer service.
- Blower motor not running.
- Call customer service.
- Low supply voltage.
- Call electrician to improve power supply.
- Check for and remove anything that may be
obstructing regular airflow into the oven.
F5: CC Over Temp - Blockage of airflow into the
oven.
- Problem with the blower
- Call customer service.
motors or heater.
- Defective SSR.
F6: EC Over Temp - Blockage of airflow into the
electrical compartment.
- Call customer service.
- Check for paper towels or anything that may
be obstructing cool air into the electrical
compartment.
- Problem with the cooling
- Call customer service.
fans.
F7: RTD Failure
- Damaged or defective oven
- Call customer service.
components.
F8: High Limit
Tripped
- Oven is not clean.
- Clean the oven following the weekly cleaning
instructions on pages 7-9. If problem persists,
call customer service.
F9: Belt Run
Failure
- Too much weight on belt.
- Ensure oven is in the off state and completely
cooled and belt is completely stopped. If belt is
overloaded, remove product from belt.
- Obstruction blocking belt
- Ensure oven is in the off state and completely
cooled and belt is completely stopped. Look
into oven cavity and remove any obstructions
that are blocking the belt’s rotation.
rotation.
- Damaged or defective oven
- Call customer service.
components.
- Overheated conveyor drives
- Ensure the filters are clean and fans are
running. Also ensure ambient temperature is
not excessive (greater than 100°F [38°C]).
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TROUBLESHOOTING
20
Replaceable Parts
The following is a list of parts that may need replacing during the life of the oven. For more information,
please contact TurboChef. (Within North America, call 800.90turbo. Outside North America, call
+1 214.379.6000 or your authorized distributor.)
Part Description
TurboChef Part Number
Air Filter
HCT-4067
HCT-3022
CON-3010
CON-3012-1
TC3-0433
100505
Blower Motor
Blower Motor Controller (BMSC)
Control Board
Cooling Fan
Display
EMI Filter
100539
Fuse, 20A
100599
Gear Drive
HHC-4120
HHC-1234
101211
Keypad
Power Supply
Relay, K3, 30A
Relay, SSR
101279
HCT-4213
HHC-6517-2
RTD Probe, 3-Inch
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21
North America Limited Warranty
e Limited Warranty outlined below for the TurboChef conveyor oven (model HhC 1618, HhC
2020, or HhC 2620) is activated upon shipment of your oven. Should you require additional
assistance after reviewing the warranty outlined below, please call TurboChef Customer Service at
800.90TURBO.
Limited Warranty
TurboChef Technologies, Inc. (“TurboChef ”) warrants to you, the purchaser, that under normal
use the TurboChef HhC 1618, HhC 2020, or HhC 2620 Conveyor oven you have purchased (the
“Equipment”) will be free from defects in material and workmanship during the Warranty Period,
subject to the terms and conditions set forth herein. e “Warranty Period” is twelve (12) months
from the date the Equipment is shipped from TurboChef’s U.S. factory or distribution center.
is warranty is conditioned upon you promptly notifying TurboChef of any claims, as provided
in the paragraph entitled “Warranty Claims” below, and providing TurboChef with all data and
information requested by TurboChef or its service agents in connection with such claims as well
as all necessary access to your premises and the Equipment. is warranty is made only to the
initial purchaser of the Equipment from TurboChef or its authorized dealer; it is not assignable to
subsequent purchasers unless TurboChef consents to such assignment in writing.
Disclaimer of Warranties
EXCEPT AS PROVIDED IN THE LIMITED WARRANTY ABOVE, THE EQUIPMENT
IS PROVIDED “AS IS”. THERE ARE NO WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND/OR FITNESS
FOR A PARTICULAR PURPOSE AND/OR ANY IMPLIED WARRANTY OF NON-
INFRINGEMENT. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS
WHICH MAY VARY DEPENDING UPON THE LAW OF YOUR STATE OR COUNTRY.
Warranty Exclusions
Improper Installation, Operation or Maintenance: Equipment that is not installed, operated and
maintained in accordance with the Equipment’s owner’s manual (as may be updated by TurboChef
from time to time, the “Manual”), a copy of which is provided to you with the Equipment or
otherwise will be furnished to you upon request, is excluded from this limited warranty. is limited
warranty shall not apply to damage to the product which results, in TurboChef ’s or its service
agent’s sole opinion, due to any of the following causes: failure to provide a suitable installation and
operating environment (including power and HVAC) and facilities as prescribed by the Manual;
misuse; abuse; accident; neglect; power failure or power surges (over or under voltage); flood, fire,
lightning, other natural or man-made disasters, or other Acts of God. is limited warranty shall
not apply to Equipment that has missing or altered serial numbers.
Conveyor Damage: Damage to the Equipment conveyor bed, chain(s), and belt(s) caused by external
sources is not covered under this warranty.
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NORTH AMERICA LIMITED WARRANTY
22
Modifications and Repair: Equipment that has been modified or altered by persons other than
TurboChef or its service agents, or Equipment that has had non-approved devices or connection items
attached thereto, is excluded from coverage under this warranty. Repair of the Equipment by anyone
other than TurboChef or its authorized service agents will void all warranties on the Equipment.
Accessories: Accessories and parts (collectively “Accessories”) that are consumed in the normal course
of Equipment operation or maintenance are excluded from this warranty. Failure of or damage to
Equipment or components from the use of non-approved cleaning chemicals, devices or processes is
also excluded from this warranty. Accessories may include, but are not limited to, ceramic cooking
platters, paddles and approved cleaning chemicals and devices.
Outstanding Invoices: If the full invoiced amount for Equipment purchased has not been paid within
forty-five (45) days from the invoice date, then TurboChef will have no obligation to honor this or any
other warranty on the Equipment until payment is received in full, including any accrued interest or
other charges, has been satisfied, at which time warranty coverage will be reinstated, but the Warranty
Period will not be extended.
Warranty Service, Exclusive Remedy
TurboChef will be solely responsible for determining whether or not the Equipment or any component
thereof is defective. Defective components covered by this warranty will be repaired or replaced at
TurboChef’s option without charge to you and such repaired or replacement components will be
covered by this warranty for the balance of the Warranty Period. Parts used in the repair of defective
components and replacement components may be new, recovered or rebuilt. At its sole option,
TurboChef may decide to replace defective Equipment covered by this warranty with new, recovered or
rebuilt Equipment of equal or greater capability, and such Equipment will be covered by this Limited
Warranty for the balance of the Warranty Period. Defective Equipment and components will become
the property of TurboChef. is paragraph states TurboChef’s sole and exclusive obligation and
liability and your sole and exclusive remedy under this warranty. TurboChef shall not be responsible for
a failure to provide warranty services due to causes beyond TurboChef ’s or its service agents’ control.
Warranty Claims
Claims under this warranty must be reported to TurboChef during our normal working hours at the
following number: 800.90TURBO, or such other reporting service as TurboChef may designate.
Upon receipt of the claim and related information and preliminary verification that the claim is valid,
TurboChef will promptly notify an authorized service agent to contact you and arrange for an on-site
repair visit during the service agent’s normal working hours. Any costs incurred by TurboChef or its
service agent associated with a service agent being refused or unable to gain access to the Equipment on
your premises, or a claim not covered by this warranty, will be charged to you.
Charges for Non-Warranty Service or Rejection of Service Visit
In the event that repairs, replacement or service are provided by TurboChef’s service agents for work
not covered by this limited warranty, customer agrees to pay the service agent directly according to
the service agent’s normal scale of charges. In the event TurboChef is invoiced by the service agent for
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23
services not covered under this limited warranty, TurboChef will invoice customer and customer
will pay such invoice based on terms of net 10 days. Customer also agrees to pay any cost incurred
by TurboChef or its service agent associated with a service agent responding to a call for service, but
then being refused or unable to gain access to the Oven on Customer’s premises. Failure to submit
payment may, at TurboChef ’s discretion, result in TurboChef voiding the balance of the warranty. In
no event will TurboChef authorize service to a store with an outstanding Non-Warranty invoice.
Disclaimer of Damages
TURBOCHEF DISCLAIMS ALL INCIDENTAL, SPECIAL AND CONSEQUENTIAL
DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, LOST REVENUE
OR PROFITS, OR SUBSTITUTE USE, SUFFERED BY YOU OR ANY THIRD PARTY,
WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE),
OR OTHERWISE, RESULTING FROM ANY BREACH BY TURBOCHEF OR ITS
SERVICE AGENTS OF THIS LIMITED WARRANTY, OR RESULTING FROM THE
MANUFACTURE, USE, OR DEFECTS, OF OR IN THE EQUIPMENT, EVEN IF
TURBOCHEF WAS APPRISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME
STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU.
Customer Indemnity
You agree to indemnify, defend and hold TurboChef harmless from all third party claims, demands,
judgments, fees and costs directly or indirectly arising out of or related to your use of the Equipment.
You further agree to indemnify and hold TurboChef harmless from any incidental, consequential
or special damages suffered by you, including lost revenue or profits, loss of use, or substitute use,
during periods of Equipment failure or loss of use.
Territory
is warranty is valid in the United States of America, Canada and Puerto Rico.
Governing Law, Entire Warranty
is warranty shall be governed and construed in accordance with the laws of the State of Texas,
USA (except with respect to its provisions regarding conflicts of laws). e warranty described herein
is the complete and only warranty for Equipment and supersedes all prior oral or written agreements
and understandings that may have existed between us relating to Equipment warranties. e terms of
this warranty may not be altered, amended or modified except by a signed writing from TurboChef.
Any purported alteration, amendment or modification by a service agent or anyone else will not be
enforceable against
TurboChef.
Waiver
Waiver by TurboChef of any default will not be deemed a continuing waiver of such default or a
waiver of any other default.
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INTERNATIONAL LIMITED WARRANTY
24
International Limited Warranty
is Limited Warranty shall apply to the sales of all TurboChef HhC 1618, HhC 2020, or
HhC 2620 Conveyor ovens (the “Equipment”) manufactured by TurboChef Technologies, Inc.
(“TurboChef”), and sold to purchasers outside of the United States, Canada, and Puerto Rico by an
Authorized Distributor of TurboChef International (the “Authorized Distributor”).
Limited Warranty
You, the purchaser (“You”) have entered into a sales contract with the Authorized Distributor for the
purchase of the Equipment. is Limited Warranty is made to you by the Authorized Distributor
from whom you purchased the Equipment with the support of TurboChef. Subject to the limitations
stated below, the Authorized Distributor warrants to You that the quantity and specification of
the Equipment delivered to You shall be as set out in the Authorized Distributor’s acceptance
of your order and that the Equipment will be free from any material defects in the product and
workmanship for twelve (12) months from the date of installation (the “Warranty Period”), subject
to the terms and conditions set forth herein.
Disclaimer
EXCEPT AS PROVIDED IN THE LIMITED WARRANTY ABOVE, THE EQUIPMENT IS
PROVIDED “AS IS”. THERE ARE NO WARRANTIES, EXPRESS, IMPLIED, COMMON
LAW OR STATUTORY, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE
HEREOF INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND/OR
FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY IMPLIED WARRANTY OF NON-
INFRINGEMENT. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS
WHICH MAY VARY DEPENDING UPON THE LAW OF YOUR STATE OR COUNTRY.
e TurboChef Global Warranty System
is Limited Warranty commences upon delivery of the Equipment to Your premises. e
Authorized Distributor will inspect and install the Equipment at Your premises in accordance with
TurboChef’s instructions and will record the serial number of the Equipment, Your contact details,
the date and location of installation and the results of the Authorized Distributor’s inspection. is
information will be entered by the Authorized Distributor into the TurboChef global warranty
system and will be used by TurboChef, the Authorized Distributor and its authorized service agents
for the provision of the warranty service.
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25
Warranty Service
During the Warranty Period, any materially defective Equipment will be repaired or replaced free of
charge at TurboChef ’s option provided that:
1. You notify the Authorized Distributor from whom You purchased the Equipment and/or
TurboChef as soon as reasonably possible after discovery of a defect and in accordance with the
warranty claims procedure set out below;
2. You provide the Authorized Distributor from whom You purchased the Equipment and/or
TurboChef with all data and information reasonably requested by TurboChef, the Authorized
Distributor or its authorized service agents in connection with Your warranty claim;
3. You make the Equipment available to TurboChef, the Authorized Distributor or its authorized
service agents;
4. e Equipment has been installed by an Authorized Distributor and you have provided
all necessary information for the Authorized Distributor to register the Equipment in the
TurboChef global warranty system;
5. e Equipment has been operated and maintained by You in accordance with TurboChef’s
“Owner’s Manual” provided with the Equipment (and as updated by TurboChef);
6. You have not used any non-approved devices, accessories, consumables or parts in conjunction
with the Equipment; and
7. Repairs, modifications or alterations have not been attempted other than by TurboChef, an
Authorized Distributor or its authorized service agent.
Neither TurboChef nor the Authorized Distributor assumes any liability for damage caused, in
TurboChef’s, its Authorized Distributor’s or its service agent’s sole opinion, by any of the following:
Your failure to provide a suitable installation and operating environment (including power and
HVAC) or facilities as prescribed by the Manual; misuse or abuse; accident; neglect; power failure
or power surges (over or under voltage); Acts of God; lightning, floods, or other natural disasters;
fire; or man-made disasters. is limited warranty shall not apply to Equipment that has missing or
altered serial numbers.
At its sole option, TurboChef may replace defective Equipment or components with new, recovered
or rebuilt Equipment of equal or greater capability, and such Equipment or components will be
warranted by the Authorized Distributor for the balance of the Warranty Period. Replaced defective
Equipment or components will become the property of TurboChef.
Warranty Claims
Any warranty claim must be made directly in writing either to the Authorized Distributor from
whom You purchased the Equipment or to TurboChef at the following address:
TurboChef Technologies, Inc.
2801 Trade Center Drive
Carrollton, Texas 75007
Phone: +1 214-379-6000
Fax: +1 214-379-6073
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INTERNATIONAL LIMITED WARRANTY
26
e claim must include the serial number of the Equipment and be received by TurboChef on or
before the last day of the Warranty Period. Upon receipt of Your claim, TurboChef will promptly
notify an Authorized Distributor or an authorized service agent to contact You, to verify Your claim
and, if necessary, to arrange for an on-site repair visit during normal working hours.
Conveyor Damage: Damage to the Equipment conveyor bed, chain(s), and belt(s) caused by external
sources is not covered under this warranty.
Consumables and Parts Used with e Equipment: Neither TurboChef nor the Authorized
Distributor assumes any liability for consumables and parts that are used in the normal course of
Equipment operation or for failure of or damage to Equipment or components from the use of non-
approved cleaning chemicals, devices or processes.
Charges for Service Not Covered by Limited Warranty: In the event that You request and receive
repairs, replacement or service not covered by this Limited Warranty, You will be invoiced and must
pay the Authorized Distributor or authorized service agent directly according to its normal scale of
charges and business terms.
Product Liability: NEITHER TURBOCHEF NOR THE AUTHORIZED DISTRIBUTOR
ASSUMES ANY LIABILITY FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOST REVENUE
OR PROFITS, OR SUBSTITUTE USE SUFFERED BY YOU OR ANY THIRD PARTY,
WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR
OTHERWISE RESULTING FROM ANY BREACH BY TURBOCHEF OR THE AUTHORIZED
DISTRIBUTOR OF THE LIMITED WARRANTY PROVIDED HEREIN, EVEN IF
TURBOCHEF AND/OR THE AUTHORIZED DISTRIBUTOR WERE APPRISED OF THE
POSSIBILITY OF SUCH DAMAGES. THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
COUNTRY TO COUNTRY. SOME COUNTRIES MAY NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, MAY NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, OR
ALLOW PROVISIONS THAT PERMIT THE WARRANTY TO BE VOIDED. THUS, SOME OF
THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Exclusive Remedy: is Limited Warranty states the Authorized Distributors and TurboChef’s sole
and exclusive obligation and liability and your sole and exclusive remedy under this Limited Warranty.
ird Party Rights: e UK Contract (Rights of ird Parties) Act 1999 is excluded from applying to
this Limited Warranty and nothing herein confers or purports to confer on any third party any benefit
or any right to enforce any term of this Limited Warranty.
Severability: If any item or provision contained in this Limited Warranty or any part of them (“an
offending provision”) is declared to be or becomes unenforceable, invalid or illegal for any reason
whatsoever in any jurisdiction, the other terms and provisions of this Limited Warranty shall remain
in full force and effect in that jurisdiction as if it had been executed without the offending provision
appearing in it and the entire Limited Warranty shall remain in full force and effect in all other
jurisdictions.
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27
Governing Law, Entire, Agreement: is Limited Warranty shall be governed by and construed
according to English law. e application of the United Nations Convention on International Sale
of Goods to this Limited Warranty is expressly excluded. is Limited Warranty may not be altered,
amended or modified by the Authorized Distributor or its service agent, and no representation,
alteration, amendment or modification by TurboChef shall be valid unless in a signed form from
TurboChef.
Waiver: Waiver by TurboChef or an Authorized Distributor of any default will not be deemed a
continuing waiver of such default or a waiver of any other default.
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For service or information:
within north america call
Customer Support at 1-800-90turbo or
outside north america call
+1 214-379-6000 or Your Authorized Distributor
Global Operations
Customer Support:
2801 Trade Center Drive
Carrollton, Texas 75007 usa
+1 214-379-6000 phone
+1 214-379-6073 fax
1-800-90turbo
+1 214-379-6000
turbochef.com
TM
Part Number: HCT-4201 / Rev. P / August 2015
Country Code: NA/EU
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