Telecommunication Systems Division
Digital Business Telephone Systems
DKT3000/2000-Series
Digital Telephone
User Guide
May 2002
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE
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FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR
DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,
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prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software.
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to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License
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Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable.
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AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
TSD 081601
5932
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Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other
consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects
in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under
other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or
alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident,
(d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is
defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS
and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such
parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to
be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than
thirty (30) days after such malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of
TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time
results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems
Division.
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Contents
Introduction
Fixed Buttons....................................................................................................................2
Important - Read First..........................................................................................................7
What’s My Line?..............................................................................................................7
Which Outgoing/Incoming Call Features Do I Have? .....................................................8
Making a Call.......................................................................................................................9
Hot Dialing .......................................................................................................................9
Spkr Button.......................................................................................................................9
Handset .............................................................................................................................9
Answering a Call................................................................................................................10
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Contents
Chapter 3 – Advanced Operation
Handsfree Answerback...................................................................................................10
Switching Between Handset and Speakerphone.............................................................10
Microphone........................................................................................................................12
Conference Calls................................................................................................................14
Adding Voice Mail to a Conference...............................................................................15
Connecting Two Outside Lines ......................................................................................15
Consultation Hold...........................................................................................................16
Voluntary Account Codes (Verified/Non-Verified).......................................................24
Automatic Busy Redial......................................................................................................25
Automatic Callback ...........................................................................................................26
Background Music.............................................................................................................27
Call Forward ......................................................................................................................28
System.............................................................................................................................28
Station.............................................................................................................................28
Call Forward Categories.................................................................................................28
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Call History........................................................................................................................32
Group Pickup..................................................................................................................33
Call Waiting.......................................................................................................................35
Door Lock(s)......................................................................................................................38
Executive Override.........................................................................................................43
Class of Service Override...............................................................................................44
Privacy Override.............................................................................................................44
Privacy ...............................................................................................................................46
Redial .................................................................................................................................46
Speed Dial..........................................................................................................................47
Making a Call Using Speed Dial ....................................................................................47
Storing a Station Speed Dial Number.............................................................................48
Advanced Speed Dial Operation ....................................................................................49
Tone/Pulse Dialing.............................................................................................................50
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Contents
Chapter 4 – DKT3014 LCD Features
Directory and Speed Dial Listings.....................................................................................58
Direct Station Selection..................................................................................................58
Internal Directory and External Directory......................................................................59
Setting/Changing a Flexible Button’s Function .............................................................65
To Use a One Touch Button...........................................................................................67
LED Indicator Details........................................................................................................73
DSS Buttons....................................................................................................................77
Features...........................................................................................................................77
Calling a Station .............................................................................................................78
Transferring to an Idle Station........................................................................................78
Call Transfer with Camp-on...........................................................................................79
Call Answering (Outside Line).......................................................................................79
Speed Dial.......................................................................................................................79
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Contents
Appendix A – Centrex Application
Night Transfer Button.....................................................................................................80
Appendix A – Centrex Application
Flexible Directory Numbering...........................................................................................81
Centrex Feature Buttons ....................................................................................................81
Ringing Repeat...................................................................................................................81
Delayed Ringing ................................................................................................................82
Appendix B – Button Labels........................................................................................83
Index ......................................................................................................................................87
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Contents
Appendix A – Centrex Application
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Introduction
This user guide describes how to use the 3000-series and 2000-series digital phones
for Strata CTX systems. Also discussed are Digital Add-on Modules (DADMs) and
the Direct Station Selection (DSS) Console.
Organization
•
Chapter 1 – The Grand Tour provides an overview of the digitial telephones.
•
•
Chapter 2 – The Basics covers the basic telephone features that you need to know.
Chapter 3 – Advanced Operation includes an explanation of Soft Key
operations. Features are presented alphabetically and, when applicable, include
LCD information.
•
•
Chapter 4 – DKT3014 LCD Features explains how to use the DKT3014-SDL
features. It also includes a guide to the Stratagy ES voice mail Soft Keys.
Chapter 5 – User Programming provides instructions on programming Flexible
Button features, setting One Touch buttons, changing Personal Speed Dial
numbers and other user programmable functions.
•
•
•
Chapter 6 – DADM/DSS Console explains how to use these consoles with the
digital telephone.
Appendix A – Centrex Application describes the Centrex features which may be
available with your Strata CTX system.
Appendix B – Button Labels lists the feature button designations of the 3000-
series digital telephone models.
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Introduction
How to Use This Guide
How to Use This Guide
This guide provides in-depth instructions for the DKT3000- and DKT2000-series
digital telephones and their features. Most telephone users can use the “Strata CTX
3000/2000-series Digital Telephone Quick Reference Guide” instead of this guide.
Conventions
Conventions
Description
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Note
Important!
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10’s extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Extension
Number
Note
The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the
terms Extension Number and Phantom Extension Number will be
used in this document in lieu of PDN and PhDN.
$ULDOꢀ%ROG
Represents telephone buttons.
shows a multiple PC keyboard or telephone button entry. Entries without
spaces between them show a simultaneous entry.
Example: Delete+Enter.
+
Entries with spaces between them show a sequential entry.
Example: ꢁ + ꢂ.
Tilde (~)
Means “through.” Example: 350~640 Hz frequency range.
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Introduction
Related Documents/Media
Conventions
Description
Grey words within the printed text denote cross-references. In the
See Figure 10 electronic version of this document (Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more information:
•
•
•
Strata CTX 3001/2001 Digital Single Line Telephone Guide
Strata CTX 3000/2000-series Digital Telephone Quick Reference Guide
Strata CTX WinAdmin Application Software and Documentation Library
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Introduction
Related Documents/Media
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The Grand Tour
1
This chapter familiarizes you with DKT3000-series and DKT2000-series digital
speakerphones (model numbers appear on the bottom of your telephone).
DKT3000-series Telephones
The DKT3000-series models include:
•
•
•
•
•
DKT3010-S 10-button
DKT3020-S 20-button (shown on the next page)
DKT3010-SD 10-button with two-line by 24-character LCD
DKT3020-SD 20-button with two-line by 24-character LCD
DKT3014-SDL 14-button with eight-line by 24-character tilting LCD and 16 Soft
Key buttons (shown on page 57)
All of the above Toshiba speakerphones enable you to place and receive calls without
lifting the handset.
Toshiba LCD telephones provide easy access to frequently-used features. Prompts
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
The DKT3001 single line digital telephone is also available - see the Strata CTX
3001/2001 Digital Single Line Telephone User Guide for more details.
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The Grand Tour
DKT3000-series Telephones
LCD Display
Mode
Page
Scroll
Feature
Handset
LCD Control
Buttons/
Soft Keys
Red/Green
LED Indicators
Dial Pad
Q
Z
Flexible Buttons
(also known as
Programmable
Buttons - PB)
Msg
Mic
Spdial
Vol
Redial
Cnf/Trn
Spkr
Hold
5649
Fixed Buttons
DKT3020-SD Telephone
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.
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The Grand Tour
DKT3000-series Telephones
Flexible Buttons
Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on
the previous page) that can be programmed to do many button functions, including:
•
•
•
Line is used to access an outside line.
Primary Extension is your extension button.
Pooled Line Group enables you to access available outside lines from a group of
lines appearing under one button.
•
•
Feature Access Buttons enables you to store features onto a single button.
One Touch Buttons are used for storing Speed Dial numbers or feature access
code sequences onto a single button.
Note See Table 12 on page 83 for a complete list of Feature Access Buttons and One
Touch Buttons.
Liquid Crystal Display
Your Liquid Crystal Display
(LCD) (shown right) shows:
CF-ALL 202-203+
•
•
•
Desk Clock and Calendar in
idle mode
AUG 08 MON 03:56
Mode Page Scroll Feature
LCD Control
Buttons/Soft Keys
Call Duration during an
outside call
5800
Operational, Advisory, and
Notification messages
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
The DKT3000-series LCD Control Buttons consist of 0RGH, 3DJH, 6FUROO and
)HDWXUH.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 19 for more
information.
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The Grand Tour
DKT2000-series Telephones
•
•
0RGH is generally used as a Soft Key.
Pressing 3DJH switches you from the Call Forward (CF) display to the User Name
display.
•
•
Pressing 6FUROO advances you through information.
)HDWXUH will be used in the future.
DKT2000-series Telephones
The following speakerphone models belong to the 2000-series:
•
•
•
•
•
•
DKT2010-S 10-button speakerphone
DKT2010-SD 10-button with LCD
DKT2020-S 20-button
DKT2020-SD 20-button with LCD (shown below)
DKT2020-FDSP 20-button with LCD and External Microphone jack
DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User
Guide).
An illustration of the DKT2020-SD is shown on the next page.
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The Grand Tour
DKT2000-series Telephones
LCD Display
Handset
LCD Control
Buttons/
Soft Keys
Red/Green
LED Indicators
Dial Pad
Flexible
Buttons
5972
Fixed Buttons
Location
DKT2020-SD Telephone
Fixed Buttons
The fixed buttons on your telephone enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.
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The Grand Tour
DKT2000-series Telephones
Flexible Buttons
All Flexible Buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your CTX System Administrator for button assignments.
Line Buttons
You may have buttons designated as /LQH and/or 3RROHGꢀ/LQHꢀ*US which enable
you to directly access outside lines. 3RROHGꢀ/LQHꢀ*US enables you to access
available CO Lines from a group of lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD)
(shown right) shows:
CF-ALL 202-203+
AUG 08 MON 03:56
•
Desk Clock and Calendar in idle
mode
Mode
Page
Scroll
LCD Control
Buttons/Soft Keys
•
•
Call Duration during an outside call
5909
Operational, Advisory, and
Notification messages
Important! The LCD width of the DKT2000-series telephones is shorter than the
DKT3000-series LCDs. This difference causes some features to display
differently.
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
The DKT2000-series LCD Control Buttons consist of 0RGH, 3DJH and 6FUROO.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 19 for more
information.
•
•
0RGH is generally used as a Soft Key.
Pressing 3DJH switches you from the Call Forward (CF) display to the User Name
display.
•
Pressing 6FUROO advances you through information.
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The Basics
2
This chapter shows you the basic operation of your DKT3000-series or DKT2000-
series telephone.
Important! The text in this chapter applies to both the DKT3000-series and
DKT2000-series telephones, unless otherwise noted.
Important - Read First
Be sure to check with your CTX System Administrator and make sure you know
which features are enabled on your system. Use the check boxes ❐ throughout this
book to mark which features you have.
Note LEDs on your telephone flash at different speeds depending on the function
performed. Flash rates can be found under “LED Indicator Details” on page 73.
What’s My Line?
Throughout this guide, the word “Line” is mentioned. For example, you will be
instructed to “select a Line.” “Line” can be:
❐ Lineꢀbutton
❐ Pooled Line Group button
❐ Group Line button
❐ Line out requiring an access code - where you enter an outside line or line group
access code (for example, dialing ꢃ to get an outside line).
Check mark which Line type you have, then use that selection when instructed to
“select a Line.”
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The Basics
Important - Read First
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
❐ Automatic Line Selection (ALS): When making outgoing calls, you have ALS if
when you lift the handset or press 6SNU you hear dial tone and the Line Light
Emitting Diode (LED) lights steady green. The LCD displays the station number
and the seized outside line.
❐ Ringing Line Preference: You answer an incoming line ringing your station by
lifting the handset or pressing 6SNU. You do not have to press an extension button
to answer.
❐ Tone Signaling: Internal incoming call – you hear successive ring tones, then lift
the handset or press 6SNU to answer the call.
❐ Voice First Signaling: Internal incoming call – your telephone does not ring;
instead you hear a long tone, then the caller’s voice. Talk in the direction of your
telephone, or answer the call as you normally would by lifting the handset or
pressing 6SNU.
❐ Switching Signaling: Check with your CTX System Administrator to see if you
have the ability to change between Tone and Voice Signaling on a call-by-call
basis. If you do, you can press ꢄ after dialing an internal telephone number to
change the signaling.
❐ Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have
to press 6SNU or lift the handset before dialing internal or external speakerphone
calls. When you dial a number, the speakerphone automatically turns on and the
Spkr and Mic LEDs light.
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The Basics
Making a Call
Making a Call
There are three ways to originate a call from your digital telephone:
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.)
play through the speaker.
2. When connected, you can continue speakerphone operation or lift the handset and
continue the conversation.
Spkr Button
1. To make a call, press 6SNU.ꢀ
A line may be automatically selected or you can manually choose a line. Your
extension or /LQH button lights (depending on system programming). Dial tone
plays through the speaker. The Spkr and Mic LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) play through the speaker.
3. When connected, you can continue to use the speakerphone or lift the handset and
continue the conversation.
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone
plays through the handset. The Spkr and Mic LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, you can continue to use the handset or switch to speakerphone by
holding down 6SNU and replacing the handset.
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The Basics
Answering a Call
Answering a Call
There are several ways to answer a call:
Handset
➤ If your telephone is programmed for Ringing Line Preference, pick up the handset
and the telephone automatically answers the ringing line.
➤ If not, press the button associated with the ringing line (flashing green LED).
Speaker
➤ If your telephone is programmed for Ringing Line Preference, press 6SNU and the
telephone automatically answers the ringing line.
➤ If not, press the button associated with the ringing line (flashing green LED). Once
connected, you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You
hear a single long tone, followed by the caller’s voice. The extension LED flashes
green (incoming call). The Mic LED lights steady red (microphone is active). The
Spkr LED flashes red.
1. Do not lift the handset; speak toward the telephone in a normal voice.
2. Press 6SNU or take the handset off-hook before transferring the call or placing it on
hold.
Switching Between Handset and Speakerphone
➤ Press 6SNU and place the handset on-hook to switch from handset to speakerphone
mode.
➤ Take the handset off-hook to switch from speakerphone to handset mode.
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The Basics
Message Waiting
Message Waiting
Use your 0VJꢀLED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and
LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message
Waiting buttons/LEDs. Check with your CTX System Administrator to see if these
buttons have been programmed on your telephone. If so, substitute them when the
0VJ button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1. On an LCD telephone, if you see a “+,” press 6FUROO to display additional
messages; otherwise, go to Step 2. The “+” indicates additional messages. The
LCD can show up to three station messages for your extension and three for each
additional (phantom) extension that you may have.
2. Press 0VJ, then lift the handset. Your telephone rings the extension or voice mail
device that sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3
above to retrieve them. Voice mail devices turn off the LED/LCD indications after
a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then press
ꢁꢅꢆꢃ. Do this step for each message received.
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The Basics
Microphone
Turning On/Off Message Waiting LED on Another
Extension
If you call an extension and it’s busy or there is no answer, you can light that
extension’s Message Waiting LED and enable that extension to call you back.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press 0VJ or ꢇ. The Msg LED flashes red on the called telephone. At your
telephone, the Msg LED lights steady red and the LCD shows the station number
where you set a Message Waiting light.
3. Press 6SNU. Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing 0VJ button - which calls you
back.
4. To turn Off a Message LED that you have set on another extension, press ꢁꢈꢅ plus
the extension number that has the message light set. Then hang up to release your
telephone.
Microphone
➤ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is
On), press 0LF.
When the Microphone is On, the Mic LED is On, steady red. When the
microphone is Off, the Mic LED is Off and you cannot be heard through the
microphone.
The microphone and its LED are always On when you receive a Voice-first internal
call and Off when you receive a Ring-first call.
Each station’s microphone can be set in system programming to:
•
•
•
switch On/Off with one touch
switch Off only while pressed and held
either On/Off at the start of handsfree dialing.
➤ To talk back to a Handset Off-hook Call Announce call, press and hold 0LF and
talk over your telephone handset/headset. The LED and microphone remain Off.
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The Basics
Call Transfer
Call Transfer
1. While on a call, press &QIꢉ7UQ. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or immediately “blind transfer” the call.
During call transfer, you can connect all three parties by pressing your flashing
extension button or &QIꢉ7UQ.
•
•
If you get voice mail, you can leave a message or hang up and let the
transferred caller leave a message.
If you hear a long single tone, then announce the call over the called telephone’s
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QIꢉ7UQ.
2. Enter ꢁꢅꢆꢇ.
3. Enter the VM mailbox number (usually the same as the extension number) + ꢁ.
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind
transfer to VM.
➤ To perform Call Transfer Immediate
1. While on a call, press the TRNS Soft Key. The DKT3014 LCD shows
“TRANSFER.”
2. Dial the extension where you wish to transfer the call.The call rings the destination
station and your telephone returns to the idle state.
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The Basics
Conference Calls
Conference Calls
You can conference together up to eight parties (including your own) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established and the Master exits the conference, the first station to have been added to
the conference becomes the Master.
➤ To conference calls
1. While on a call, press &QIꢉ7UQ. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press &QIꢉ7UQ. If you receive a busy tone or no
answer, press &QIꢉ7UQ again to return to the original connection.
All parties are conferenced. If the second call was placed on a /LQH that appears on
your telephone, the LED also flashes green.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.
Note When the “master” of the conference hangs up, the control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.
➤ To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference
control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the
conference “master” with the ability to add or delete parties.
➤ To hold a conference call
➤ If you are the Conference Master, press the +ROG key once (or twice for Executive
Hold) to place the conference call on hold. The other parties can continue with the
conference. Music-on-hold is suppressed and your extension LED flashes green.
You can rejoin the conference at any time by pressing your extension button. When
you return, you retain Master status.
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The Basics
Conference Calls
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during one
telephone call.
➤ To add Voice Mail to a conference call (performed by Conference Master)
1. Press &QIꢉ7UQ to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press &QIꢉ7UQ to reconnect to the original party. (You can continue to add
conference members by pressing &QIꢉ7UQ and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press &QIꢉ7UQ. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside line access code and outside telephone number.
3. After the party answers, press &QIꢉ7UQ. The extension LED flashes (in-use rate)
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing
extension button to return to the original connection, press &QIꢉ7UQ.
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are
connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished,
hang up...or if the parties are still talking, press &QIꢉ7UQ and hang-up. Both Line
LEDs turn Off and the connection is released.
If your telephone company provides auto disconnect, the connection may release
automatically when the parties hang up. If not, the lines must be supervised to be
disconnected.
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The Basics
Hold
Hold
1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held
Line’s LED flashes green while appearances of the line at other stations flash red.
•
•
To return to the held call, press the held /LQHꢀbutton.
If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station indefinitely.
•
If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
➤ While on a call, press +ROG twice. That line’s LED flashes green while
appearances of the line at other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another /LQH button – no
need to press +ROG. Make sure this feature is programmed on your system; if not,
existing calls will drop.
➤ While on a call, press another extension button to receive/originate a new call. The
accessed line’s LED flashes (in-use). The first call is put on hold and your
extension’s LED flashes. You can also switch between calls without having to
press +ROG.
Consultation Hold
1. While on a call, press &QIꢉ7UQ. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its /LQH button.
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The Basics
Volume Control
Volume Control
➤ To adjust the handset volume
➤ Press the 9RO L to increase volume and 9RO M to decrease volume during the call.
When you hang up, the volume returns to the default setting.
➤ To adjust the speaker volume for internal/external calls and background music
1. Press 6SNU.
2. Press an extension button - you hear dial tone.
3. Press the 9RO L to increase volume and 9RO M to decrease volume. This volume
setting applies to all calls until changed.
➤ To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call
Announce
➤ Make sure the telephone is idle and the handset is on-hook. Press the 9RO L to
increase volume and 9RO M to decrease volume. This adjusts volume for your
telephone’s ring tone, Handsfree Answerback and Speaker Offhook Call Announce
simultaneously.
➤ To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code ꢁꢈꢄꢆꢄꢀ(default
code). You hear busy tone.
2. Press 9RO L or M to reach the desired level.
LCD Contrast Adjustments
➤ Press and hold down the 0LF button, and press and release 9RO L or 9RO M
repeatedly.
Each time you press 9RO L or 9RO M, the contrast increases or decreases. There
are eight steps in either direction. To return to the middle setting, repeat the above
step.
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The Basics
LCD Contrast Adjustments
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Advanced Operation
3
This chapter gives you more details about your DKT3000-series or DKT2000-series
telephone’s advanced functions.
Using Your LCD
If your telephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call,
the call duration displays.
A “+” on the LCD readout
(shown at right) indicates there
is more data to display.
CF-ALL 202-203+
AUG 08 MON 03:56
➤ Press 6FUROO to advance
through the information.
Mode
Page
Scroll Feature
LCD Control
Buttons/Soft Keys
➤ Press 3DJH to switch from
5800
the Call Forward (CF)
display to the User Name display.
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Advanced Operation
Soft Keys
Soft Keys
When Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUROO and
)HDWXUH buttons below the LCD. ()HDWXUH is a future feature for DKT3000-series
phones only.) The following table defines Soft Key Prompts.
Table 1
Soft Key Prompts
Soft Key
ABR
Definition
Activates Automatic Busy Redial after dialing a busy outside telephone number.
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
(Busy Override) Sends a call-waiting tone to a busy station.
Initiates or completes a conference.
ACB
BUSY
CONF
EXEC
EXIT
(Executive Override) Breaks into the conversation of a busy called station.
Exits you from a conference; remaining parties are connected.
Joins all parties to a conference while on a conference call.
JOIN
Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to
access a CO line after you press this key.
LINE
MESG
OVRD
PGE
Sets a message waiting indication at a busy or unanswered station.
Overrides options, busy mode, or overrides Do Not Disturb mode.
Enables you to enter a Page Group number (01~16).
RING
RLS
Makes a called station ring when making a voice announce call to the station.
Disconnects a call and returns telephone to the idle state.
RTRN
Terminates a feature operation and to return to a previously displayed state.
Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a
station number after you press this key.
STA.
TALK
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call. Press once for an immediate or
announced transfer, depending on system programming. Pressing TRNS again completes the
transfer.
TRNS
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Advanced Operation
Soft Keys
Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. Here’s an example of how Soft Keys work.
1. When an outside call is in
progress, the LCD appears as
00:01:01
shown on the right.
Soft Key
Prompts
ABR CONF PGE
ABR = Automatic Busy Redial
CONF = Conference
PAGE = Paging
Mode
Page
Scroll Feature
LCD Control
Buttons/Soft Keys
6060
6061
6062
6063
2. If you select CONF (press 3DJH),
the display changes as shown right.
LINE OR STATION?
LINE STA. RTRN
LINE = Add an outside line to the conference
STA = Add another station
RTRN = Return to the original caller without
making a conference
Mode
Page
Scroll Feature
3. You will be prompted to dial the desired station.
The RTRN Soft Key (press 6FUROO) enables you
to return to the original caller without making a
conference.
DIAL STATION NO.
RTRN
Mode
Page
Scroll Feature
Until the call is answered, you see the screen
shown right.
CALLING
200
Mode
Page
Scroll Feature
When the call is answered, you see the screen
shown right. TRNS = exit the call and transfer
the first party to the second. JOIN = create a
conference with you and both other parties.
RTRN = drop the second party and return to a
two-way conversation with the original party.
TALK WITH 200
TRNS JOIN RTRN
Mode
Page
Scroll Feature
6064
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Advanced Operation
Advisory Messages
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones
that call your telephone. The messages can be up to 16 characters long. The Strata
CTX provides a number of stored messages, shown in the table below. Message
numbers 5~9 can be defined by your CTX System Administrator.
Msg No.
Characters Displayed
Additional Digits
0
1
2
3
4
5
6
7
8
9
OUT TO LUNCH
IN A MEETING
CALL _____________
BACK AT __________
RETURN ON________
Directory Number 76345
Time (e.g., 1030)
Date (e.g., 10 20)
➤ To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
Note A phantom directory number button is similar to an extension button that is
shared on other telephones.
2. Press ꢁꢅꢄꢄ + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press 6SNU to release the line.
➤ To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
2. Press ꢁꢅꢄꢊ.
3. Go on-hook or press 6SNU to release the line.
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Advanced Operation
Account Code Calls
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CTX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CTX System Administrator.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.
➤ To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your CTX System Administrator for these numbers:
1) 911
2)
_______ 3)
_______
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Advanced Operation
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using Station Message Detail Report (SMDR) call detail
recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
➤ To dial using the Account Code button
1. After accessing a CO line, press the $FFRXQWꢀ&RGH button. LCD telephones
prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first
account code digit. After the account code is entered, the time indicator is restored
in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when
the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
➤ To enter an Account Code using access codes
Note It’s a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you will
be connected again.
1. After accessing a CO line, press &QIꢉ7UQ. Once you press &QIꢉ7UQ, your call is
interrupted; you and the other party cannot hear each other. You will hear feature
dial tone.
2. Dial ꢁꢅꢈ. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first
account code digit. After the account code is entered, the connection is restored
and the LCD shows the time.
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Advanced Operation
Automatic Busy Redial
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the destination is no longer busy. This feature may not be on some
telephones on your system.
Automatic Busy Redial is not attempted while your station is busy, but continues to
time-out. The system inserts a pause (P) on your LCD before redialing the number.
➤ To activate Automatic Busy Redial
1. When you reach a busy number, press $XWRꢀ%XV\ꢀ5HGLDO or &QIꢉ7UQ + ꢁꢅꢅꢄ.
The LED flashes red. You hear confirmation tone.
2. Hang up or press 6SNU. The system redials, up to five to 20 times, every 30 to 180
seconds (depending on system programming). Your telephone receives ring tone
when Automatic Busy Redial dials the number and it is available. The extension
and Spkr LEDs flash green.
3. Lift the handset or press 6SNU and wait for the party to answer. If you do not pick
up the handset or press 6SNU within recall timeout (five to 60 seconds) after a
connection is made, you hear a muted ring for another 30 seconds, then the call
disconnects.
➤ To cancel Automatic Busy Redial
➤ Press $XWRꢀ%XV\ꢀ5HGLDO or extension + ꢁꢅꢅꢊ.
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Advanced Operation
Automatic Callback
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you
reach a line group in which all lines are busy. When a station or line becomes
available, the system rings your telephone. Then when you answer, it automatically
rings the intended destination. The amount of time the system will wait for an idle
destination is set in system programming. Automatic Callback is also known as “CO
Line Queuing.”
➤ To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press $XWRꢀ&DOOEDFN or ꢅ. Busy tone stops, followed by success tone, then busy
tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings with a
fast LED.
•
If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
•
If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line’s number displays.
4. Answer within about three rings (five to 180 seconds, set in programming) to
prevent the callback from being cancelled. After you answer, you hear success
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.
➤ To cancel ACB
➤ Press $XWRꢀ&DOOEDFN or extension button + ꢁꢅꢋꢄ.
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Advanced Operation
Background Music
Background Music
You can set background music over your telephone speaker or over external speakers.
Up to 16 different music sources can be applied to the Strata CTX system: the first
source is Quiet Tone, all others can be music or recorded information.
➤ To enable background music on your telephone speaker
➤ Press the %*0ꢀ+ n(ꢁ) + %*0, where n is the music sources 1~16
...or press an extension button + ꢁꢅꢃꢆ + n + ꢁ + 6SNU, where n is the music
source 1~16. If the music source is a single digit, press ꢁ before pressing 6SNU. If
the source is omitted, then the last selected music source is selected.
➤ To cancel background music on your telephone speaker
➤ Press %*0
...or press an extension button + ꢁꢅꢃꢄ + 6SNU.
➤ To enable background music over your external paging speakers
➤ Press %*0ꢀH[W and enter a source number (1~16) to select a music source
...or press an extension button + ꢁꢅꢃꢊ + n(ꢁ) + 6SNU, where n is the music source
1~16. If the music source is a single digit, press ꢁ before pressing 6SNU. If the
source is omitted, then the last selected music source is selected.
➤ To cancel background music over your external paging speakers
➤ Press %*0ꢀH[W
...or press an extension button + ꢁꢅꢃꢋ + 6SNU.
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Advanced Operation
Call Forward
Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a
determine which type of Call Forward you have, as well as the Call Forward location.
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone. Each extension can be independently set for a different
Call Forward feature. You can set a Flexible Button to perform any Call Forward
function - see “Programming Feature Buttons” on page 63 for more details. Call
Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
•
•
•
•
Internal calls
Auto Attendant calls
Outside lines that ring only your station
Transferred internal or incoming line calls
Call Forward Categories
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings.
•
Call Forward Any Call – Forwards any call, whether an internal call or incoming
line call.
•
•
Call Forward - Incoming Line – Forward incoming line calls only.
Call Forward Any Call - Set for Another Station – Enables you to forward all
calls for another telephone within your telephone system.
•
•
Call Forward - Incoming Line Set for Another Station– Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
Call Forward System – Forwards the calls to the destination preset for the entire
telephone system, commonly voice mail.
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Advanced Operation
Call Forward
•
Call Forward - External Location – Forwards incoming line calls that ring
directly to your extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA
feature. See your CTX System Administrator for DISA telephone numbers and
security code access.
Call Forward Settings
•
Call Forward All Calls – Forwards all calls immediately.
•
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
•
•
•
Call Forward - No Answer – Forwards all calls to your station whenever you do
not answer the call within a designated time (set by you when you enable the
feature).
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your
station whenever you are busy, in the DND mode, or after ringing and you do not
answer the call within a designated time (set by you when you enable the feature).
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
The following table contains Call Forward Button sequences. You can do a Call
Forward function by, one, entering the button sequence as described, or two, by
programming a Flexible Button to perform the sequence. See “Programming Feature
Buttons” on page 63 for instructions on programming a Flexible Button.
Some Call Forward features require a Pass Code entry. Use the following procedure to
change your Pass Code.
➤ To change your Pass Code
➤ Press Extension button + ꢁꢈꢇꢆꢀ+ ext. no. + old Pass Code (1~15 digits) + ꢁꢀ+ new
Pass Code (1~15 digits) + ꢁ.
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Advanced Operation
Call Forward
➤ To use the Call Forward button sequence
➤ Follow the instructions in the following table, shown under “Button Sequence.”
Some features require additional input, such as:
•
Destination – If the destination is an outside number, press after entering the
destination. The CTX accepts destination numbers of up to 32 digits.
•
Timer – This is a two digit entry representing how long (eight to 160 seconds)
your telephone should ring before forwarding the call. If you enter one digit,
you must press after entering the single digit.
•
Pass Code – A four-digit code established by system programming to prevent
unauthorized changes. The code applies to the station to be forwarded; not to
the station entering the code.
Note In the following table, (Tone) means that a confirmation tone will play at that
point in the sequence.
Table 2
Call Forward Procedure
Feature
Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls
Extension (Ext.) button +
(Tone) + Destination No. (Tone)
Busy
Ext. button +
Ext. button +
Ext. button +
Ext. button +ꢀ
(Tone) + Dest. No. (Tone)
No Answer
Busy No Answer
Cancel
(Tone) + Dest. No. (Tone) + Timer +
+ Dest. No. + Timer +
(Tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls
Ext. button +
Ext. button +
Ext. button +
Ext. button +
Ext. button +
(Tone) + Dest. No. (Tone)
(Tone) + Dest. No. (Tone)
+ Dest. No. (Tone) + Timer (Tone) +
+ Dest. No. (Tone) + Timer (Tone) +
(Tone)
Busy
No Answer
Busy No Answer
Cancel
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Advanced Operation
Call Forward
Table 2
Call Forward Procedure (continued)
Feature
Button Sequence
Call Forward Any Call - Set for Another Station:
Enables you to forward all calls for another telephone within your telephone system.
All Calls
Ext. button +
(Tone) + ext. no. + Pass Code (Tone) + ꢀ+ Dest. No. + (Tone)
Ext. button +
(Tone)
(Tone) + ext. no. + Pass Code (Tone) + ꢀ+ Dest. No. +
Busy
Ext. button +
ꢀ+ Timer + (Tone)
(Tone) + ext. no. + Pass Code (Tone) + ꢀ+ Dest. No. (Tone) +
+ ext. no. + Pass Code + (Tone) + Dest. No. (Tone) + Timer
(Tone) + ext. no. + Pass Code + (Tone)
No Answer
Ext. button +
Busy No Answer
Cancel
+
(Tone)
Ext. button +
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
All Calls
Busy
Ext. button +
Ext. button +
(Tone) + ext. no. + Pass Code + ꢀ(Tone) + Dest. No. (Tone) +
(Tone) + ext. no. + Pass Code + ꢀ(Tone) + Dest. No. (Tone) +
(Tone) + ext. no. + Pass Code + ꢀ(Tone) + Dest. No. (Tone) +
Ext. button +
+ Timer +
No Answer
Ext. button +
+ Timer +
(Tone) + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) +
Busy No Answer
Cancel
Ext. button +
(Tone) + ext. no. + Pass Code + (Tone)
Ext. button +
Code (Tone) +
(Tone) + ext. no. (Tone) + old Pass Code + ꢁ (Tone) + new Pass
Change Pass Code
Call Forward - System:
Forwards the calls to the destination preset for the entire telephone system, commonly voice mail.
Activate
Cancel
(Tone)
(Tone)
ꢁ
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Advanced Operation
Call History
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a
rolling list for the station where the call is ringing. The call is placed in the list along
with the number, name (if provided), time and date of the call, and status of the call
(answered, abandoned, or redirected). You can access this list from an LCD telephone
with a flexible &DOOHUꢀ,' button.
➤ To view Call History
➤ When your station is idle, press the &DOOHUꢀ,' button. The Caller ID LED lights
green and the latest record displays.
➤ Press 9RO L for the next record; press 9RO M for the previous record.
➤ To view the call date, time and status, press 3DJH (press again to toggle to call
name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These areas are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
•
•
•
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
•
If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
•
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.
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Advanced Operation
Call Pickup
➤ To park a call
1. While on a call, press 3DUNꢀLQꢀ2UELW
...or &QIꢉ7UQ + ꢁꢋꢋ. The LED flashes green (consultation-hold).
2. Specify the Park Orbit using one of the following:
•
Press and the system automatically selects a General Park Orbit between
ꢇꢆꢆꢆꢌ~ꢇꢆꢄꢃ. The chosen orbit appears on the LCD.
•
•
Enter a valid extension.
Press ꢁ and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
telephone. When a parked call recalls your telephone, the LCD shows the line or
extension that is recalling and the orbit number.
➤ To retrieve a parked call
1. Press 3DUNꢀLQꢀ2UELW
...or press your extension button +ꢀꢁꢋꢊ.
2. Enter the Orbit Number where the call is parked or ꢁ for the extension from which
you are calling. You cannot use to retrieve a parked call. The extension LED
ꢌ
flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold
at another station and other types of calls. When you pick up an internal call, the
calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pick up held calls. You may belong to more than one group. See your
CTX System Administrator for group assignments.
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Advanced Operation
Call Pickup
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls.
If these types of calls occur at the same time, the pickup priority is station-to-station
and then Page calls in the order of occurrence. In some systems, this feature can be
applied to pick up All Call Page exclusively.
➤ To perform Call Pickup
1. Press an extension button.
2. Enter a code from the following table.
Table 3
Call Pickup Feature Codes
For Incoming Calls: Dialing
Description
Group
Picks up a call ringing to a member of your pickup group.
+ Primary
Ext. No.
Picks up a call ringing on any line appearance of the telephone
specified by its Primary extension number.
Directed Extension
+ Group
Picks up a call ringing to a extension in the specified Pickup
Group.
Directed Group
No.
Picks up a call ringing to the specified extension number only.
Other lines ringing on the same telephone are unaffected.
Directory Number
+ Ext. No.
Any External Call
For Calls On Hold:
Local Retrieve
Picks up any incoming outside line call.
Description
Dialing
Picks up a call held on the telephone from which it is dialed.
+ Primary
+ Outside
Retrieves a call held on the telephone specified extension
number.
Remote Retrieve
Ext. No.
Picks up a call held on the specified CO line regardless of the
telephone placing the call on hold. Must enter three digits
(e.g., 007).
Outside Line Retrieve
Line No. (1~128)
Directed Extension
Retrieve
Picks up a call held on the specified extension number,
regardless of the instrument(s) on which it appears.
+ Ext. No.
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Advanced Operation
Call Waiting
Notes
•
The Primary extension number is the directory number by which the telephone set
is defined. Other, non-primary extension numbers may also appear on the
telephone. By convention, the Primary extension number is assigned to the first
button on a multi-button telephone.
•
•
If more than one call is on hold, the call on the telephone’s lowest button number is
picked up.
Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two Camp-on tone
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension
button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
➤ To answer a waiting call by placing the current call on hold
➤ Press +ROG.ꢀThe existing call is placed on hold. The camped-on line rings your
station (the Line LED flashes green - incoming call)....or if your telephone has the
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note See your CTX System Administrator to find out if you have Auto Hold.
➤ To answer a waiting call by disconnecting or transferring the current call
➤ Hang up or transfer the existing call; the camped-on call rings your station. The
camped-on line rings your telephone and the Line LED flashes green (incoming
call).
...or press the flashing extension or /LQH. The existing call is placed on hold. The
camped-on line rings your station (the Line LED flashes green - incoming call).
This disconnects the current call and connects you to the transferred call. The
extension or Line LED flashes green (in-use).
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Advanced Operation
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going
through an attendant or operator. See your CTX System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The
call will be answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided
to you by the CTX System Administrator. When you hear the tone, enter the
security code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is
still ringing, press and repeat Step 2.
ꢌ
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a '66 button to connect directly to another
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows
busy (light steady red) when the station is:
•
•
busy on a call on any button
idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
➤ To connect directly to another station’s extension
1. When connected to a line or another station, press '66.
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing 5HOHDVH.
Note You can transfer the call to an idle or busy station.
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Advanced Operation
Distinctive Ringing
Distinctive Ringing
1. Press ꢁꢃꢍꢇꢈ to enter User Programming Mode.
2. Press a /LQH button. The Line LED is steady green.
3. Enter the ringing pitch number:
ꢄ = Low, ꢊ = Middle, ꢋ = High, ꢅ = Combination
4. Lift the handsetꢀto return to idle.
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your telephone will be blocked. Appearances of that extension on other
telephones continue to ring.
➤ To activate DND on your Primary extension
➤ Press 'Rꢀ1RWꢀ'LVWXUE or ꢁꢈꢆꢃꢄꢀ(hear Success Tone). The LED lights steady red
and DND mode is activated for the entire station.
➤ To activate DND on a non-Primary extension
➤ Press the desired extension appearance and 'Rꢀ1RWꢀ'LVWXUE or ꢁꢈꢆꢃꢄꢀ(hear
Success Tone). The LED lights steady red and DND mode is activated for that
extension on your telephone.
➤ To deactivate DND
➤ Press 'Rꢀ1RWꢀ'LVWXUE or ꢁꢈꢆꢃꢊ (hear Success Tone). The LED lights goes out
and DND mode is de-activated.
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Advanced Operation
Door Lock(s)
Setting DND for Another Extension
➤ To activate DND for another extension
➤ Enter ꢁꢈꢄꢃꢄ (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + ꢁ (hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.
➤ To deactivate DND for another extension
➤ Enter ꢁꢈꢄꢃꢊ (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + ꢁ (hear Success Tone). This removes DND from the target
telephone.
➤ To change your DND Pass Code
➤ Enter ꢁꢈꢇꢆ (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + ꢁꢀ
(hear Entry Tone) + new pass code + ꢁꢀ(hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues
to flash on your telephone and ring on other appearances.
Door Lock(s)
Your telephone may have 8QORFNꢀ'RRU button(s). Each 8QORFNꢀ'RRUꢀbutton is
programmed to unlock a specific door. Check with your CTX System Administrator to
find out the locations of your system’s door phones and record them below.
Door Lock No.
Location
Door Lock No.
Location
0
1
2
3
4
5
6
7
8
9
10
➤ To unlock a door
➤ Press the specific 8QORFNꢀ'RRU button or ꢁꢄꢊ + the Door Lock Number (see
above table). The door unlocks for three~30 seconds (set in system programming).
The Unlock Door LED is lit while the door is unlocked.
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Advanced Operation
Door Phone(s)
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door
phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
The number of possible door phones varies by Strata CTX system, with up to 24 as the
maximum for larger systems.
LCD telephones display the door phone name ID when calls are made to or from door
phones. Check with your CTX System Administrator to find out the names and
locations of your system’s door phones and record them below.
Door Phone
Name/Location
Door Phone
Name/Location
➤ To answer a door phone call
➤ Lift the handset while the door phone is still ringing. The extension LED flashes
green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press extension
+ ꢁꢂꢁꢂ + directory number.
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Advanced Operation
Emergency Ringdown
➤ To call/monitor a door phone
1. With the handset off-hook, press a extension. You hear dial tone and the LED
flashes green (in-use).
2. Press ꢁꢄꢂ + extension for the door location. A two-way talk-path exists between
your telephone and the called door phone. You can audibly monitor the area around
the door phone.
➤ To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically
treated as an Emergency Call and directed to an emergency destination. The station
may have partially dialed a number or have dialed no digits at all. Each station is
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown
destination. In a private network, the station or pilot number must be in the same
network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or
from a PC. See your CTX System Administrator to find out if your telephone is
programmed with the ability to change languages.
➤ To change the Language Display
➤ Enter the Change Language access code ꢁꢅꢃꢂꢀ+ the Language Code (see below).
ꢄ: English date format – MM/DD (/YY)
ꢊ: British English – DD/MM (/YY)
ꢋ: French – DD/MM (/YY)
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Advanced Operation
Off-hook Call Announce
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital
telephone. Your telephone must be programmed to either announce automatically or to
announce after you press a button on your dial pad. The destination telephone must be
programmed to accept an OCA. The announcement may be delivered over the handset
or the speaker.
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires
the addition of a special circuit board inside the DKT speakerphone.
➤ To make an OCA call
➤ Manual – Dial an extension. When you hear busy tone, press ꢂ and, after one long
tone, you can talk through the speaker of the destination telephone. The person you
are calling has answering options described below.
➤ Automatic – If your telephone and the extension you are calling have been
programmed for Automatic OCA, you can talk through the speaker of the
destination telephone without hearing the busy tone and without dialing ꢂ.
➤ To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a
second station is calling.
➤ Press 0VJ to toggle between the new and original callers.
You talk to the new caller for as long as you hold down 0LF. When you release the
button, you return to the original caller. In both cases, neither caller can hear the
other. Your LCD indicates which station or CO line you are connected to.
➤ To answer a Speaker OCA call
1. While you have a handset call in progress and you hear one tone, this indicates that
a second station is calling. The second caller connects to the speaker in your
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to
the first caller through your handset and the second caller through the microphone.
Press 0LF; the Mic LED turns Off. You will no longer be talking to the second
caller, although he/she can still speak through your speaker.
2. Press 0LF again to reconnect to the second caller. You can toggle as often as you
choose. If you do not want the first caller to hear your conversation with the second
caller, cover the mouthpiece of your handset.
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Advanced Operation
Override Calls
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed
for each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted ring
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
➤ To use Busy Override
➤ After reaching a busy station, press ꢊ. A muted tone is heard at the busy station,
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may be
programmed to block DND Override from other telephones. Your station’s LCD
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
➤ To use DND Override
➤ After reaching a station in DND mode, press ꢊ. A tone signal is heard at the DND
station, indicating a call is coming in. On your station, the LCD shows the station
number you have overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND
Override.
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Advanced Operation
Override Calls
Executive Override
Executive Override enables you to enter an established conversation. Your telephone
can also be programmed to block Executive Override from other telephones.
➤ To perform Executive Override
➤ After reaching a busy station, press ꢋ
...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the
conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a
particular telephone by entering a pre-determined account code.
➤ To use Destination Restriction or Traveling Class Override
1. Press ꢅꢇꢄ. Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number.
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Advanced Operation
Paging
Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set of
privileges to one associated with the override code. When the call is terminated and
another is attempted from the same station, the original COS is applied. This allows
selected users to override restrictions that are placed on any telephone in the system.
➤ To perform Class of Service Override
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.
2. Press &QIꢉ7UQ + ꢁꢅꢇꢄ. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone. For security
reasons, the override codes are only available on a selected basis. See your CTX
System Administrator.
4. Dial a telephone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up
to three stations can be connected to a CO line). You can also use this feature if the
station that is already connected to the CO line is in the Privacy Release mode.
Station users with 3ULYDF\ꢀ5HOHDVH can allow stations with the shared button
appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see “Privacy” on page 46.)
Paging
Station users can make page announcements to telephones and external speakers.
Check with your CTX System Administrator to find out the zone numbers for various
paging groups.
➤ To make a Page Announcement to telephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up.
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Advanced Operation
Paging
➤ To make a Group Page
➤ Press *URXSꢀ3DJH and enter the Group number (01~16)
...or press extension + ꢁꢋꢄ and enter the zone number.
Answering a Page
➤ To answer a Group Page, lift the handset off-hook, press extension + ꢁꢂꢁꢋꢂꢀand
enter the Group number.
➤ To answer an External Group Page, lift the handset off-hook, press extension +
ꢁꢂꢁꢋꢈꢀand enter the Group number.
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.
➤ To make an All Call Page
1. With the handset off-hook, press $OOꢀ&DOOꢀ3DJH
...or extension + ꢁꢋꢆ. This pages all telephones in the All Call Page Group but,
depending on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
➤ To answer an All Call Page
➤ Lift the handset off-hook, press extension + ꢁꢂꢁꢋꢂ.
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and
external paging devices.
➤ To make an Emergency Page, lift the handset off-hook, press extension + ꢁꢋꢇ.
➤ To make an Emergency Page to a group, lift the handset off-hook, press extension
+ ꢁꢋꢍ and enter the Zone number.
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Advanced Operation
Privacy
Privacy
Privacy controls the ability of more than one person to use the same extension or CO
line at the same time. Privacy applies to multiple appearances of extensions, Phantom
extensions, outside Lines and outside Line Group buttons. The application of Privacy
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with
an appearance of the line on which you are talking cannot intrude unless that
telephone has been programmed for Privacy Override. In that event, the other
telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a 3ULYDF\ꢀ5HOHDVH and/or a 3ULYDF\ꢀRQꢀ
/LQH button. On a normally private telephone, 3ULYDF\ꢀ5HOHDVH allows other
appearances of you line to join the conversation. On a normally non-private telephone,
3ULYDF\ꢀRQꢀ/LQH allows you to exclude others. The Privacy condition may be
toggled at any time during a conversation. At the end of the conversation, the line’s
privacy condition returns to its original state.
➤ To use Privacy Release
➤ While on a CO line call, press 3ULYDF\ꢀ5HOHDVH. The LED lights red. The
outside line flashes at all appearances. When another station user enters the outside
line call by pressing a common outside /LQH, the Privacy Release LED turns Off.
To add a third station, press 3ULYDF\ꢀ5HOHDVH again; the process repeats.
➤ To set/cancel Privacy
➤ Press 3ULYDF\ꢀRQꢀ/LQH to set privacy. The LED lights steady red. Others are
blocked from entering your outside line calls when they press a common /LQH
...or press 3ULYDF\ꢀRQꢀ/LQH again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
➤ To redial the last number, press 5HGLDO or
ꢌꢆ.
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Advanced Operation
Speed Dial
Speed Dial
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial
sequences can include telephone numbers, authorization codes, passwords feature
activation codes and pauses. Speed Dial may be used to originate a call or invoked
after a call is established. There are two types of Speed Dial:
•
Station – Your CTX System Administrator allocates a block of up to 100 personal
speed dial numbers in increments of 10 per telephone. You can create and change
these numbers from your own telephone. You have exclusive use of them. If you
have a DKT3014 large display telephone and want your named station speed dial
numbers to appear on the display, see your CTX System Administrator.
•
System – All telephones in your system can share a list of up to 800 System Speed
Dial numbers under the exclusive control of the CTX System Administrator. In
some cases, System Speed Dial will allow you to reach numbers that you would
not be allowed to dial directly from your telephone.
Making a Call Using Speed Dial
There are three ways to begin a Speed Dial Call.
1. Dial ꢌꢀ
...or press 6SGLDO on a DKT3000-series telephone
...or press the 6SHHGꢀ'LDO feature key on any DKT.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
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Advanced Operation
Speed Dial
Storing a Station Speed Dial Number
There are three ways to store a Station Speed Dial number, including Programming
Mode, Access Codes and through system programming by your CTX System
Administrator.
➤ To store a Station Speed Dial Number using User Programming Mode
1. Press ꢁꢃꢍꢇꢈ to enter User Programming Mode. The LCD shows “USER PROG
MODE.”
2. Press the fixed 6SGLDO button or the Speed Dial feature button. The LCD shows
“SPEED DIAL MODE.” If this display does not appear, see your CTX System
Administrator to determine if Speed Dialing memory is assigned to your
telephone.
3. Press ꢄ. The LCD shows “INDEX NUMBER.”
4. Enter the two digits which, combined with the ꢄ, form the Station Speed Dial
Number.
Example: Entering ꢆꢃ would result in storing Station Speed Dial Number ꢄꢆꢃ.
The LCD shows this number in the upper left corner. If there is already a number
stored, it appears below the Speed Dial Number.
5. Enter the desired destination. It appears in the lower right of the LCD. Instructions
are given below for more complex dialing strings, usually telephone numbers.
6. Press the fixed 6SGLDO button or the Speed Dial feature button. The LCD shows
“DATA PROGRAMMED.”
7. If you want to enter another number, press the fixed 6SGLDO button or the Speed
Dial feature button. The LCD shows “SPEED DIAL MODE.”
8. Pressing 6SGLDO or the Speed Dial feature button again toggles you between User
Programming and Speed Dial mode. Lift and replace the handset to exit User
Programming altogether.
➤ To store a Station Speed Dial Number using an Access Code
1. Dial ꢁꢈꢈ. The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199). The LCD shows your digits and
you hear Entry Tone.
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Advanced Operation
Speed Dial
Note Selected telephones may have the ability to change System Speed Dial
numbers. Follow this procedure but specify a System Speed Dial number
(200~999) instead.
3. Enter the destination digits, then press ꢁ. The LCD shows “SPEED DIAL” + the
Speed Dial Number + destination + #. You hear Success Tone.
4. Release the telephone. To enter another number, repeat the process, starting with
Step 1.
CTX System Administration
The third method of storing station Speed Dial numbers is via your CTX System
Administrator, who can establish your Station Speed Dial number through
administrative software and associate a name with it. This name is used by the
Directory Dialing feature of DKT3014 large display telephones.
Advanced Speed Dial Operation
Special Characters
Speed Dial Numbers may include ꢆ~ꢃ, ꢁ, and Pause. When using the Access Code
ꢌ
input method (see above) it is also necessary to use ꢁ to indicate you have finished
entering the destination number. This creates 14 functions to be input from the 12
buttons on the dial pad.
Long Speed Dial Numbers
Speed Dial Numbers are stored sequentially in memory areas capable of holding 32
digits. If you exceed 32 digits, the excess are stored in the next higher area and
consume the next sequential Speed Dial Number.
You can dial the entire string by entering the original Speed Dial Number and all digits
will be sent, including those in excess of 32. If that were Speed Dial Number 100,
Number 101 would no longer be available. You are not prevented from storing a new
Number 101 but, if you do, Number 100 will be shortened to 32 digits.
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Advanced Operation
Tone/Pulse Dialing
The numbers are defined in Table 4:
Table 4
Entry
Dial String Characters
Meaning
0~9
End of Speed Dial Number when entering via access code (
Escape. “ꢌ” functions as an escape key indicating that the number immediately following
represents something exceptional. When ꢌ is used as an escape character, it consumes
characters.
to insert a seven-second pause would use two of 32
one Speed Dial digit. Entering ꢌ
ꢌ
ꢌ
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional
pause escape sequences. For example, to insert a 17-second pause, enter
. The
display of a pause in the Speed Dial Number shows a “P” without specifying the duration. In
this example, you would see “PP.”
ꢌꢌ
ꢌ
ꢌ
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines
programmed for rotary dial pulses. This feature enables you, while on these lines, to
switch to tone dial to access remote equipment (such as an answering machine)
requiring touchtones.
Note With ISDN calls, when 7RQHꢀ'LDOꢀ6HOHFW is pressed, all of the digits entered
after that point will be sent with touchtones.
➤ To change Tone Dialing
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press 7RQHꢀ'LDOꢀ6HOHFW. Although the outside line is
programmed for rotary dial pulses, access the outside line and dial the telephone
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial
pad. The feature is cancelled when the call is completed.
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Advanced Operation
Voice Mail - Direct Transfer
Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first
ringing that person’s telephone.
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QIꢉ7UQ. You hear feature dial tone.
2. Enter ꢁꢅꢆꢇ. You hear entry tone.
press ꢁ. The call transfers immediately and your extension becomes idle.
Voice Mail Soft Keys
This section provides simple definitions of the Stratagy ES Voice Mail Soft Keys.
Once your telephone is connected to your Stratagy ES voice mailbox, the LCD
displays the Stratagy ES Main Menu options shown in Table 5 below.
You are then able to perform many of the standard Stratagy ES voice mail functions
using the Soft Keys on your telephone. Table 6 shows a sample of some of the
available Soft Keys.
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice
Processing User Guide.
Table 5
Stratagy ES Main Menu Soft Keys for CTX Digital Telephones
DKT 3010 SD
DKT 3020 SD
DKT 2010 SD
DKT 2020 SD
DKT 3014 SDL
Voice Mail Functions
Play Messages
PLAY MSGS
SEND
PLAY
PLAY
SEND
MGMT
SEND
MGMT
Send Messages
MANAGE MBX
EXIT
Manage Mailbox
Exit Mailbox
HANGUP
QUIT
Disconnect from Stratagy ES
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Advanced Operation
Voice Mail Soft Keys
Table 6
Soft Keys for CTX Digital Telephones
DKT 3010 SD
DKT 3020 SD
DKT 2010 SD
DKT 2020 SD
DKT 3014 SDL
Voice Mail Functions
ACCEPT
Confirm automatic copy destination
Create a Guest Mailbox
Additional Destinations
Add a mailbox to the list
Copy All Messages
ADD
ADD
ADD
ADD
ADD DESTS
ADD MBX
ALL MSGS
AM?
ADD
AM
APPEND
APND
Append recording
AUTO COPY
BACK UP
BSY GRT REC
BUSY GREET
CALL SCREEN
CANCEL
Set Automatic Msg Copy
Backup (rewind)
Record Busy Greeting
Select Busy Greeting (toggle)
Change Call Screening (On/Off)
Cancel recording
Cancel message and select new
destination
CANCEL MSG
CHANGE
CANC
GRT
CNCL
GRT
Change notification digits
Change Greeting
CHG
GREETING
CONT DELETE
CONT PLAY
DATE & TIME
DELAY TIME
DELETE
Continuous Delete
Continuous Play
DATE
Message Date and Time
Set Delay Time
DEL
DEL
DEL
DEL
Delete the message/guest mailbox
Delete a mailbox from the personal
distribution list
DELETE MBX
DELETE MSG
Delete message (Future Delivery Review)
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Advanced Operation
Voice Mail Soft Keys
Table 6
Soft Keys for CTX Digital Telephones (continued)
DKT 3010 SD
DKT 3020 SD
DKT 2010 SD
DKT 2020 SD
DKT 3014 SDL
Voice Mail Functions
DESTINATION
DIRECTORY
DND
Enter automatic copy destination
Directory plus name
DIR
DIR
DND
DND
Change Do Not Disturb (On/Off)
Enable/Disable:
ENABLE/
DISABLE
• Notification template (toggle)
• Automatic copy
END TIME
FOLDERS
FORWARD
Set copy End Time
FLDR
FWD
New/Saved message folder
Forward the current message
FWD
GST
Set Future Delivery, Future Delivery
Review
FUTURE DLVR
GO FORWARD
Go forward (advance)
GUEST MBXES GST
Manage Guest Mailboxes
Immediate Fax (all faxes in folder)
Immediate Fax (current fax doc)
Set Private status (On/Off)
IMM ALL FAX
IMM THS FAX
MARK PRIVAT
SNDN
SND1
PRV
PRV
URG
MARK
URGENT
URG
Set Urgent status (On/Off)
Manage Personal Folders
MSG
FOLDERS
FLDR
FLDR
MSG NOTIFY
MULTI ENTRY
Change message Notification
Multiple Destinations
MULTI
NAME
NEXT
MULTI
NAME
NEXT
NAME
RECORD
Record your Name
Play next message
NEXT
Play next message (Future Delivery
Review)
NEXT MSG
NEXT NAME
NEXT
NEXT
Play next name
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Advanced Operation
Voice Mail Soft Keys
Table 6
Soft Keys for CTX Digital Telephones (continued)
DKT 3010 SD
DKT 3020 SD
DKT 2010 SD
DKT 2020 SD
DKT 3014 SDL
Voice Mail Functions
Pause recording
PAUSE
PAUS
PAUS
PAUSE PLAY
PER DST LST
Pause playback
LIST
LIST
LIST
LIST
Manage Personal Distribution Lists
PERSONAL
LIST
Personal distribution list (1~25)
PM?
PM
PREVIOUS
PREV MENU
Play the Previous message
Return to previous menu
PREV
COMM
REC
REC
COMMENT
COMM
REC
Record a list Comment
RECORD
Record
REENTER
Re-enter automatic copy destination
REENTER
NAM
REDO
REDO
Re-enter name or Exit
REPLAY
Replay current message
Reply to the current message
Re-record
REPLY
RPLY
RPLY
RE RECORD
RREC
RREC
RESET
PWORD
RSET
RSET
Reset Guest Password
RETRN RECPT RTRC
RTRC
REVW
REVW
Set Return Receipt request (On/Off)
Review recording/guest mailboxes
Review current list
REVIEW
REVW
REVW
REVIEW LIST
REV OPTIONS
SAVE
Review Option Settings
SAVE
SAVE
Save the message/recording/changes
Save message (Future Delivery Review)
SAVE MSG
SECURITY
COD
CODE
PICK
CODE
PICK
Change Security Code
Select name
SELECT NAME
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Advanced Operation
Call Recording
Table 6
Soft Keys for CTX Digital Telephones (continued)
DKT 3010 SD
DKT 3020 SD
DKT 2010 SD
DKT 2020 SD
DKT 3014 SDL
Voice Mail Functions
SEND MSG
SET DAY
SEND
SEND
Send and Return to Main menu
Set the Day (1~31)
SET HOUR
SET MINUTES
SET MONTH
SET YEAR
Set the Hour (1~12)
Set the Minutes (0~59)
Set up Month (1~12)
Set up Year (last two digits)
Special Functions
SPCL FUNCT
SND ALL FAX
SND THS FAX
SPCIAL SEND
START TIME
STOP
SPCL
FAXN
FAX1
SPCL
Send All Fax (in folder to fax dev)
Send Current Fax (to fax device)
Special Delivery Options
Set copy Start Time
SPCL
STOP
STOP
OPTN
End recording
URGENT
MSGS
Copy Urgent Messages
USER OPTNS
YES
OPTN
Change User Options
Resume playback
Call Recording
While on an active call, a station user can record the conversation and store it in a
Stratagy ES voice mailbox. Recordings can also be paused or restarted. Depending
upon your System Administrator, you are given either a manual method of recording
that allows you to designate the mailbox where the recording will be sent or an auto
method that automatically sends the recording to a predefined mailbox that is assigned
to the phone you are using. This may be your personal mailbox.
Note Ask your System Administrator which method to use when recording a call.
This feature requires the presence of a 5HFRUG and a 36ꢉ5(6 (Pause/Resume)
button on your telephone. Feature codes are not available.
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Advanced Operation
Call Recording
Important! Stratagy ES mailboxes have a definable limit on the length one message
can be. If you plan on making lengthy recordings, see your System
Administrator so your message recording time can be properly defined.
➤ To record a call
1. With a call in progress, press 5HFRUG.
If you are using the auto method, the Record LED flashes rapidly and there is
approximately a one second interval (in extreme busy conditions, up to five
seconds) before the recording starts and the Record LED changes to the in-use
interval flash rate. You are now recording. Continue to Step 3.
...or if you are using the manual method, the Record LED flashes green rapidly.
Continue to Step 2.
2. (Manual method only) If you want to record the call to the predefined mailbox
associated with the phone you are using, press ꢁ. The Record LED flashes rapidly
and there is approximately a one second interval (in extreme busy conditions, up to
five seconds) before the recording starts and the Record LED changes to the in-use
interval flash rate. You are now recording.
...or if you want to record this call to another mailbox, enter the mailbox number
(usually the extension number). Finish by pressing ꢁ.ꢀThe Record LED flashes
rapidly and there is approximately a one second interval (in extreme busy
conditions, up to five seconds) before the recording starts and the Record LED
changes to the in-use interval flash rate. You are now recording.
3. To stop recording, press 5HFRUG. The LED turns off and the recording stops. To
resume recording at this point, you need to begin a new recording, see Step 1.
Pause/Resume Recording
You can pause the recording while continuing the conversation by pressing 36ꢉ5(6.
To resume recording as part of the same message, press the 36ꢉ5(6 button again.
You can pause and resume indefinitely throughout the conversation. The only limit
may be a message length imposed by the voice mail system.
Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call.
See “Adding Voice Mail to a Conference” on page 15. For instructions on the Stratagy
Voice Mail features, refer to the Stratagy Voice Processing User Guide.
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DKT3014 LCD Features
4
This chapter shows how to use the DKT3014-SDL (shown below) large screen
directory display and individual name searches.
Mode
Page
Feature
Scroll
FRED S
FEB 19
NO. 3371
12:00
MONDAY
DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
Q
Z
Msg
Mic
Spdial
Vol
Redial
Cnf/Trn
Spkr
Hold
5908
DKT3014-SDL Telephone
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DKT3014 LCD Features
Directory and Speed Dial Listings
Directory and Speed Dial Listings
The directory menu (idle state) is shown below.
Mode
Feature
Scroll
FRED S
FEB 19
NO. 3371
12:00
Page
MONDAY
Direct Station Selection
System Speed Dial
DIRECT SS
Scrolling
Directories
SYSTEM SD
Personal Speed Dial
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
Direct Station Selection
System Speed Dial
Search by
Initials
5860
Soft Keys
Direct Station Selection
This option displays all named stations in alphabetical order.
1. Press the DIRECT SS Soft Key to view
FRED J
NO. 3371
01:35
the first screen.
MAR 18
MONDAY
BOB T
2. To view the following page, press the
DON U
MORE Soft Key; press PREVIOUS to
page back.
CAROL F
FRED M
GRAY W
MORE
CUST SERV
PREVIOUS
EXIT
3. To select someone from the list, press the
CALLING
Soft Key next to their name. The system
calls that number.
3200
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DKT3014 LCD Features
Directory and Speed Dial Listings
System Speed Dial and Personal Speed Dial
Using System Speed Dial and Personal Speed Dial is very similar to using Direct
Station Selection, described above.
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page
back.
3. To select someone from the list, press the Soft Key next to their name. The system
calls that number and displays its directory information.
Internal Directory and External Directory
External Directory enables you to search the System Speed Dial Numbers
alphabetically (typically, external destinations). Internal Directory enables you to
search all of the internal name extensions alphabetically. This saves time since you do
not have to step through the lists screen-by-screen.
See Table 7 on page 61 for instructions on entering letters, numbers and punctuation
from the dial pad.
1. Press the INTERNAL DIR or EXTERNAL
FRED J
NO. 3371
DIR Soft Key to view the first screen.
INPUT THE NAME?
EXIT
FIND
2. Begin by entering the name (see
FRED J
B
NO. 3371
Table 7) and pressing the FIND Soft Key.
LEFT
EXIT
RIGHT
FIND
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DKT3014 LCD Features
Directory and Speed Dial Listings
If you entered “B,” all names beginning
with “B” are listed. You can press the
MORE Soft Keys to view adjacent pages.
FRED J
B
NO. 3371
BAKER G
BAWLER S
BALL F
3. To select someone from the list, press the
Soft Key next to the name. The directory
information displays.
BRETON l
PREVIOUS
EXIT
MORE
FIND
4. Press the Soft Key next to the person or
dept. you wish to call. The system calls
and displays the directory information.
FRED J
NO. 3371
00:00:01
CONFERENCE
5. Press any key to return to the idle
screen...or, from the directory listing
screen, press EXIT to return to idle.
ABR
PAGE
Alphanumeric Entry
You can enter alphanumeric
characters from the dial pad
to refine a name search in the
Internal or External
Directory (see example
below and Table 7).
Example:
Press the
Press the
for “A.”
again for “B,” etc.
Refer to the table for other characters.
5859
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DKT3014 LCD Features
Directory and Speed Dial Listings
Table 7
Press Dial
Dial Pad Alphanumeric Characters
Number of times to press the dial pad button
Pad Buttons
1
-
2
.
3
:
4
,
5
1
2
3
4
5
6
7
8
9
0
ꢄ
ꢊ
ꢋ
ꢅ
ꢂ
ꢈ
ꢇ
ꢍ
ꢃ
ꢆ
A
D
G
J
B
E
H
K
N
Q
U
X
)
C
F
I
‘
!
&
*
L
O
R
V
Y
&
M
P
T
W
(
#
S
?
Z
/
➤ To add a space or move one character to the right, press the RIGHT Soft Key.
➤ To backspace (delete previous character), press the LEFT Soft Key.
➤ To cycle back to the first letter, continue pressing the LEFT Soft Key.
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DKT3014 LCD Features
Directory and Speed Dial Listings
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User Programming
5
User programming enables you to change your telephone’s layout/registration and
other settings. With user programming you can re-define Flexible Buttons to perform
other functions.
•
•
•
Enter numbers in your personal Speed Dial list
Program One Touch and Flexible Buttons
Register Call Forward assignments for easy use (max. of four buttons per
telephone)
•
•
Assign Message Waiting Keys
Assign the background music (BGM) source to be played over the telephone’s
speaker
Note User Programming applies to LCD telephones only.
Programming Feature Buttons
Digital telephone users can use the programming mode for customizing their Toshiba
telephones without the aid of an Administrator or Service Technician. The User
Programming mode is accessed with a 3URJUDP button assigned to a Flexible Button
or through an access code. User Programming enables users to customize these
features:
•
Flexible Buttons – Toshiba telephones have 10, 14, or 20 Flexible Buttons to
which the user can assign any one of approximately 50 different features (DND,
ACB, Release, etc.). Once assigned to a button, the feature is accessed by pressing
that button. Some of the types of feature buttons that users can set on their
telephones include:
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User Programming
Flexible Button Codes
•
•
•
Call Forward – Users can set the Call Forward (CF) destination and CF-No
Answer Timer for the CF buttons.
One Touch – Users can set speed dial and custom feature access code
sequences for One Touch buttons.
Background Music – Users can select Quiet Tone or the music source (up to
15) that will play on their telephone’s speaker when they activate the %*0
button.
Note Directory number and external line buttons cannot be added or deleted, but their
ring tones can be individually changed.
In addition to the Programming Mode, an advanced programming function enables
your CTX System Administrator to individually turn On/Off the telephone’s beep
tone, handset call waiting tone, and microphone background noise cancellation option.
This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen.
User Programming Mode
➤ To enter User Programming Mode, press the 3URJUDP button
...or dial ꢁꢃꢍꢇꢈ. “USER PROG MODE” appears on your LCD. The Program
LED is steady green.
➤ To exit User Program Mode, press 3URJUDP
… or go off- and on-hook press ꢁꢃꢍꢇꢈ.
Note A DKT equipped with a headset adapter ignores the hookswitch. It can only
Flexible Button Codes
Flexible buttons are the unassigned buttons on your keystrip that can be used to store
features. The number of available Flexible Buttons depends on your telephone model
and how the buttons are preassigned by the CTX System Administrator. See pages 3
and 6 for the Flexible Button locations.
The following steps enable you to program features onto Flexible Buttons for one-
touch feature access.
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User Programming
Flexible Button Codes
Setting/Changing a Flexible Button’s Function
1. Press ꢁꢃꢍꢇꢈ to enter User Programming Mode.
2. Press +ROG.
3. Press the Flexible Button to set or change.
4. Enter the Flexible Button Code (see Table 8), plus any optional parameters.
5. Press the same Flexible Button (flashing) to save the setting. “DATA
PROGRAMMED” appears on your LCD.
Table 8
Flexible Button Codes
Feature
Code
Feature
On hold and Incoming
Caller ID
Code
Account Code
Automatic Busy Redial - On
Automatic Callback
Background Music
Call Forward (CF) - Any Calls
All Call
Cancel
Do Not Disturb (On/Off)
Door Lock Cancel
DSS Button
Busy
Flash - Short
No Answer
Flash - Long
Busy No Answer
One Touch Button
Paging
CF - External (Outside) Calls
All Call
Page All Groups
Busy
Page Individual Groups
Emerg. Page - Individ. Group
Emerg. Page - All Groups
Answer Page - All Groups
Phantom Extension Message Waiting
Privacy
No Answer
Busy No Answer
Call Park Orbit
Call Pickup
Incoming - Group Pickup
Incoming - Directed Extension Pickup
Incoming - Directed Group Pickup
Incoming - Directed Extension Pickup
On hold - Local Retrieve
On hold - Remote Retrieve
On hold - Outside Line Retrieve
On hold - Directed Extension Retrieve
Incoming - Any External Call
Privacy Release
Night Transfer
Record to VM
Pause/Resume recording
Release Button
Release/Answer
Speed Dial
User Programming Mode
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User Programming
One Touch Buttons
One Touch Buttons
One Touch buttons can be used for storing frequently used features or dialed numbers,
such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-
touch buttons can be preassigned to your telephone – your System Administrator can
help you identify them.
If you do not have a One Touch button, but you have an available Flexible button, you
can convert the Flexible button to a One Touch button. Perform the procedure called
“Setting/Changing a Flexible Button’s Function” on page 65 (in Step 4, enter the
access code for One Touch button). Once you have created a One Touch button, you
can change the function by using the following procedure.
Changing a One Touch Button
1. Press ꢁꢃꢍꢇꢈ to enter User Programming Mode.
2. Press the One Touch button to be set.
3. Enter the digits or special buttons for the function to be dialed. You can include the
following in the dial string:
•
•
•
Dial pad digits ꢆ~ꢃ.To program special characters, see Table 9.
A maximum of 32 characters.
Station and System Speed Dial index (or bin) numbers can be entered. The
Speed Dial index number will automatically dial out on the extension or Line
programmed on the One Touch button with the associated Speed Dial index
number.
•
•
Function buttons, except One Touch or a 3URJUDP button.
Handset hooking (on-hook/off-hook) cannot be recorded.
4. Press the One Touch button to save the entry.
We suggest writing the name or number of the One Touch button on your button
strip.
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User Programming
One Touch Buttons
Table 9
Entry
Special Characters
Meaning
Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining
digits in the string until it is pressed again. Multiple “stops” can be programmed into one string.
ꢌ+
ꢌ
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause
escape sequences. For example, to insert a 17-second pause, enter
. The display of a
pause in the Speed Dial Number shows a “P” without specifying the duration. In this example, you
would see “PP.”
ꢌꢌ
ꢌ
ꢌ
To Use a One Touch Button
➤ Press the One Touch button.
Setting/Changing a Personal Speed Dial Code
See “Storing a Station Speed Dial Number” on page 48.
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User Programming
Feature Codes
Feature Codes
Feature Access Codes are entered as a sequence on your telephone to use a particular
feature.
Table 10
Feature Access Codes
Feature
Feature Access Code Sequences
Account Code
+
+ Account code digits
Attendant Console
Automatic Busy Redial - On
Automatic Busy Redial - Off
Automatic Callback Cancel
Background Music
Telephone Speaker On
Telephone Speaker Off
External Speaker On
Ext. button +
Ext. button +
Ext. button +
Ext. button +
+ source number +
+ source number +
External Speaker Off
Call Forward - Any Calls (Internal and External)
All Call
Ext. button +
+ Dest. No
Busy
Ext. button +
Ext. button +
Ext. button +
Ext. button +ꢀ
+ Dest. No.
No Answer
+ Dest. No. + Timer +
+ Dest. No. + Timer +
Busy No Answer
Cancel
Call Forward - Incoming Line Calls
All Call
Ext. button +
Ext. button + ꢁ
Ext. button +
Ext. button +
Ext. button +
+ Dest. No.
Busy
+ Dest. No.
No Answer
Busy No Answer
Cancel
+ Dest. No. + Timer +
+ Dest. No. + Timer +
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User Programming
Feature Codes
Table 10
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Call Forward Any Call - Set for Another Station
All Call
Busy
Ext. button +
+ ext. no. + Pass Code + ꢀ+ Dest. No. +
+ ext. no. + Pass Code + ꢀ+ Dest. No. +
+ ext. no. + Pass Code + ꢁꢀ+ Dest. No. + ꢁ
Ext. button +
Ext. button +
+ Timer +
No Answer
Ext. button +
+ Timer +
+ ext. no. + Pass Code + ꢀ+ Dest. No. +
Busy No Answer
Cancel
Ext. button +
+ ext. no. + Pass Code +
Call Forward - Incoming Line Call - Set for Another Station
All Calls
Busy
Ext. button +
Ext. button +
Ext. button +
+ ext. no. + Pass Code + ꢀ+ Dest. No. +
+ ext. no. + Pass Code + ꢀ+ Dest. No. +
+ Dest. No. + + ext. no. + Pass Code + ꢁꢀ
No Answer
+ Dest. No. + + Timer +
Ext. button +
+ Dest. No. + + Timer +
ꢅ + Dest. No. + + ext. no. + Pass Code +
ꢀ
Busy No Answer
Cancel
Ext. button +
+ ext. no. + Pass Code +
Ext. button +
Code +
+ ext. no. + old Pass Code + + new Pass
Change Pass Code
Call Forward - System
Activate
Cancel
Call Park
Activate
ꢀ+ Orbit Number
Retrieve
Ext. button +
+ Orbit Number
System Orbits
Call Pickup
Incoming - Group Pickup
~
Ext. button +
Incoming - Directed Extension Pickup Ext. button +
Incoming - Directed Group Pickup Ext. button +
+ Ext. Number to be picked up
+ Group Number to be picked up
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User Programming
Feature Codes
Table 10
Feature Access Codes (continued)
Feature
Incoming - Directed Extension Pickup Ext. button +
Feature Access Code Sequences
+ Ext. Number
On hold - Local Retrieve
Ext. button +
Ext. button +
Ext. button +
On hold - Remote Retrieve
On hold - Outside line Retrieve
ꢀ+ Remote Ext. No.
ꢀ+ Line on hold
On hold - Directed Extension Retrieve Ext. button +
ꢀ+ Ext. No. on hold
Incoming - Any External Call
Conferencing - Three Way
Dialing
Ext. button +
Dial ꢌ
Dial
ꢀ+ old Security Code (1~15 digits) + ꢀ+ new Security
Code (1~15 digits) +
DISA Security Code - Change
Do Not Disturb
Local - On
Local - Off
Remote - On
ꢀ+ ext. no. + Pass Code Numberꢀ+
ꢀ+ ext. no. + Pass Code Numberꢀ+
+ Door Lock Number
Remote - Off
Door Lock Control
Door Phone Calling
Emergency Call
Flash - Short
+ Door Phone No.
Flash - Long
LCD Language (Change)
LCR (Outgoing Call)
Message Waiting (MW)
Release a received MW
Retrieve a received MW
+ Language No.
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User Programming
Feature Codes
Table 10
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
+ Ext. no.
Activate MW at another Station
without Ringing
Cancel MW at another Station
without Ringing
+ Ext. no.
Messaging - Advisory
Advisory Message - Activation
Advisory Message - Cancellation
+ Message No.
+ Private Network No.
Network Access Code (Private
Network)
Night Ring Answer
Off-hook Call Announce (Manual
Mode)
Voice First: ; Tone First:
,
, or
Override
Busy, Do Not Disturb
Executive
Paging
Page All Groups
Page Individual Groups
Emergency Page - Individual Group
Emergency Page - All Groups
Answer Page - All Groups
Answer for External Group Page
Repeat Last Number Dialed
+ Group Number
+ Group Number
+ Zone Number
ꢌ
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User Programming
Feature Codes
Table 10
Feature Access Codes (continued)
Feature
Feature Access Code Sequences
Speed Dial Register
Station (00~99)
+ Index Number (00~99)
ꢌ
ꢌ
ꢌ
ꢌ
+ Index Number (000~099)
+ Index Number (100~199)
+ Index Number (200~299)
ꢌꢂ + Index Number (300~399)
System
+ Index Number (400~499)
ꢌ
ꢌ
ꢌ
ꢌ
+ Index Number (500~599)
+ Index Number (600~699)
+ Index Number (700~799)
Start Application
Substitution of Dial “ ”
Substitution of Dial “ꢌ”
Travelling Class Override
Enter Code
Change Code
+ Index Number + old Code + + new Code +
User Programming Mode
Voice Mail (VM)
Direct Transfer to Voice Mail
Volume Control - Beep
Volume Control - Ringing
+ Ext. Number
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User Programming
LED Indicator Details
LED Indicator Details
Each line and feature button has a LED next to it which indicates the status of the line
or feature associated with the button. Line LEDs light red or green and flash at varying
rates to indicate call status (see Table 11).
Table 11
LED Indicators
Your Station (Green)
Other Station (Red)
LED
Interval Rates
Extension In-Use
(access outside line)
2 seconds On, 1/8 second Off
— 1/8 second On/Off
steady
Incoming Call
(while ringing)
1 second on at 10 pulses/
second —1 second Off
one second On/Off
1/2 second On/Off
Hold (outside line) If using 3RROHGꢀ/LQHꢀ
*US, the hold indication is only at the station
that places the call on hold.
4 pulses/second for 1/8 second
On/Off
Hold – Consultation
(during consultation/transfer to another
station)
10 pulses/second
10 pulses/second
steady
Hold – Exclusive (outside line)
steady
flashes
Hold – Recall
(when held call recalls your idle station)
1 second at 2 pulses/second,
1 second at 10 pulses/second
1 second at 2 pulses/second,
1 second at 10 pulses/second
Hold – Exclusive Recall
steady
Your extension button flashes
10 pulses/second—1 second
Off
Internal Call
(while station ringing)
[SDN] red flashing or
green ringing
Busy Station Transfer
(outside call transferred to your busy station
from a designated station or AA)
4 pulses/second, 1/8 second
On/Off
3/4 second on, 1/8 second
Off
After disconnecting first call...
10 pulses/second
10 pulses/second
2 pulses/second
steady
Conference
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User Programming
LED Indicator Details
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DADM/DSS Console
6
This chapter provides an overview of the following two optional units and describes
the features, buttons and associated LEDs. There’s a 3000-series and 2000-series
model for each of these units.
•
Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital
telephones. Up to two DADMs can be connected to a telephone.
•
Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital
telephone. Available for system operators who do not have an attendant console.
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DADM/DSS Console
DADM
DADM
Digital add-on Modules (DADM) can be connected to both the 3000- and 2000-series
telephones to provide additional buttons.The 3000-series telephone requires a 3000-
series DADM; the 2000-series telephone requires a 2000-series DADM.
The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks
similar and has the same functions.
Buttons and LEDs
The buttons can be programmed for Direct
Station Selection (DSS), outside line access,
and Station or System Speed Dial. Directory
Numbers or other functions cannot be
assigned to DADMs.
Each DSS button and /LQH button has an
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
222
221
220
239
238
237
236
235
234
233
232
231
230
LED that provides a status of the outside line
or station assigned to it. The DSS button acts
like a speed dial button to a specific
extension.
•
•
•
A station or line shows steady red when in
use by others; green when in use by the
DADM.
A DSS LED will flash red while making a
call and turn intermittently green once
connected.
An outside Line LED is green when the
outside line is in use by the DADM
console user. It is red if it is in use by
another telephone user.
First DADM
Second DADM
Note Button numbers in the figure to the
right are examples only.
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DADM/DSS Console
DSS Console
DSS Console
The Direct Station Selection (DSS)
console operates alongside of a digital
telephone to provide 60 additional
buttons. The 3000-series telephone
requires a 3000-series DSS; the 2000-
series telephone requires a 2000-series
DSS. An example of the DDSS3060 is
shown right. The DDSS2060 (not
shown) looks similar and has the same
button/LED functions.
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
221
221
220
239
238
237
236
235
234
233
232
231
230
249
248
247
246
245
244
243
242
241
240
NT
AC
257
256
255
254
253
252
251
250
The buttons can be programmed as
DSS, outside Line, All Call Page, Night
Transfer, and Station or System Speed
Dial. LEDs on the DSS light or flash
red or green, depending on the status.
Note Button numbers in the above
figure are examples only.
2039
DSS Buttons
DSS buttons can appear on both the DADM and DSS Console. Each DSS button is
associated with a particular station in your telephone system. DSS buttons can transfer
an outside call to the associated station or make a direct call to the associated station.
The DSS LED lights steady red when the station associated with the DSS button is
ringing, busy on a call, or when the associated station is idle, but all appearances of the
station’s extensions are busy or in-use by other stations. When the associated DSS
button is in the Do Not Disturb mode, the LED blinks red at a slow rate.
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group
Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch
Buttons that may be programmed to call these destinations
Features
The LED colors described in this section apply to the DADM3020 and DDSS3060.
Described Flash conditions apply to all DSS console models and the DADM.
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DADM/DSS Console
DSS Console
Calling a Station
➤ To call a station’s extension from either a DSS console or a DADM, press the DSS
associated with the station.
A station call with a DSS button can be made on-hook or off-hook, and with Voice
First or Tone signaling. After pressing the button, treat the call like any other
station call made from a digital telephone.
DSS LEDs indicate whether the associated station is idle or busy. The LED is
steady red if the station is busy or ringing, and is not lit if idle. If all the station’s
PDN buttons are being used by other stations, the DSS LED of the station is lit
steady red, but the station may be idle. If the station is in the Do Not Disturb mode,
its DSS LED lights blinking red.
Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console
or a DADM.
➤ To transfer a call to an idle station
1. Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line or extension LED flashes green
at double the on-hold rate, and the DSS LED flashes green. You hear a single ring
tone. (If using the Tone signaling mode, you hear successive ring tones.)
2. Announce the call.
With Tone signaling, you would have to wait for the called station to answer before
announcing the call.
3. Hang up.
The call rings the called station when you hang up. While the called station is
ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold
rate or if on a extension button, it goes idle.
When the called station answers the call, the DSS LED stays steady red, and the
Line LED becomes steady red.
4. If the station does not answer before a period set in system programming, the call
recalls your station.
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DADM/DSS Console
DSS Console
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use
the DSS to transfer the call, even though the DSS LED associated with the station you
are “transferring to” is red.
➤ To transfer call to a busy station
1. Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The
Line or extension LED flashes green at double the on-hold rate, and the DSS LED
remains steady red.
2. Hang up.
The call rings the called station once with the camp-on tone. While the called
station is receiving this tone, the Line LED flashes green (on-hold rate) or if you
are on a extension button, it goes idle. The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line LED becomes steady
red. The [DSS] LED remains steady red.
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but
will recall your telephone immediately.
If the call is not answered after a specified Recall time set in system programming,
camp-on is cancelled and the transferred call rings back.
Call Answering (Outside Line)
If your DADM or DSS console is equipped with a /LQH button, you can answer
outside line calls from the DADM or DSS console as you would from a digital
telephone.
➤ To answer an incoming outside line call to a DADM or DSS Console, press the
flashing /LQH.
Speed Dial
Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can
be programmed to dial telephone numbers or to access features. 6' buttons on either
the DADM or DSS console function like 6' buttons on digital telephones.
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DADM/DSS Console
DSS Console
Paging
You can make an announcement page to a group of telephone speakers selected in
system programming with $OOꢀ&DOOꢀ3DJH on the DSS console. 6' (if programmed)
on either the DSS console or the DADM can be used for page announcements. See
“All Call Page” on page 45.
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in
system programming to ring stations that are in the Call Forward mode, instead of
being forwarded. Usually the console’s telephone is the unit activated to perform this
function. Among other applications, this feature can be used to notify a person who
forgets to deactivate the Call Forward feature after returning to the office.
➤ To override call forward with the console’s associated telephone
1. Press &QIꢉ7UQ or extension button.
2. Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your
station has a typical program setting.
➤ To override call forward with your DSS Console
➤ Press the station DSS button set for Call Forward.
Night Transfer Button
This button enables a pre-programmed station to place the system into Day, Day2 or
Night Mode. See your System Administrator for information on the settings for Day,
Day2 or Night Mode. Usually, these modes will transfer calls to a designated location
or voice mailbox, depending on programming.
1. Press 1LJKWꢀ7UDQVIHU.
2. Press the desired Mode number:
•
•
•
Press ꢄ for Day Mode (LED remains off).
Press ꢊ for Day2 Mode (LED flashes red).
Press ꢋ for Night Mode (LED is solid red).
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Centrex Application
A
Your system may be equipped with the Centrex Application, which enhances its
feature capability when installed behind a Centrex or PBX system. Your telephone
may have access to one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s extension can be three or four digits. It is, therefore, possible to match a
station’s extension and Centrex line extension number. Dial the entire station number
when indicated.
Note Some access code numbers may have been changed to avoid system numbering
plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a pre-programmed Flexible Button
on your telephone, instead of dialing a Centrex access code. The Centrex access code,
including the necessary flash and/or pause sequence, is activated when the button is
pressed. See your Centrex or PBX operations manual for specific details.
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically
repeated with your digital telephone, enabling you to answer appropriately for either
outside, inside or callback calls.
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Centrex Application
Delayed Ringing
Delayed Ringing
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second
ring delay at stations to permit alternate answering conditions. Answer the line when
your telephone is ringing.
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Button Labels
B
All Flexible Buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your CTX System Administrator for button assignments.
The button labels in Table 12 are for the Programmable Buttons on your telephone.
Programmable buttons are the unmarked buttons on your keystrip.
Table 12
Button
Feature Button Definitions
Definitions
Account Code – Press to enter a Voluntary Account Code anytime during a Central
Office (outside) line call without interrupting the conversation.
All Call Voice Page – Press to page all of the telephones in the All Call Page group.
Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy
tone on a dialed outside line call (not available when calling on Tie or Direct Inward
Dialing (DID) outside lines).
Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.
Also used for outside line queuing when all lines are busy.
Call Forward-All Calls – Press to forward all calls to another station or voice mail
device.
Call Forward-Busy – Press to forward calls immediately to another station or voice mail
device when your station is busy or in the Do Not Disturb mode.
Call Forward-Busy/No Answer – Press to forward calls immediately to another station
or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards
calls when your station is not answered after 8~60 seconds (set at your station).
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Button Labels
Delayed Ringing
Table 12
Button
Feature Button Definitions (continued)
Definitions
Call Forward-No Answer – Press to forward calls to another station or voice mail device
when your station is not answered after 8~60 seconds (set at your station).
Call Forward-External – Press to forward Private or DID line calls to an external or
internal telephone number.
Caller ID – Press to view the Call History list (may include name/number, date, status).
Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension,
and page calls.
Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode.
Direct Station Selection(s) – Press to ring a preselected station. The LED associated
with each DSS button provides the status (idle/busy) of the station assigned to the
button.
Flash – Press to perform the following functions: Disconnect and recall dial tone on a
outside line; access Centrex or PBX features; enter a pause or flash signal when
programming speed dial numbers.
Group Pickup – Press to pick up a call that is ringing a station that belongs to a Pickup
Group that your station is a member of.
Line – Press to answer or access an outside line.
Additional Messages Waiting
Press to control the system’s outside line ringing pattern for after-hours incoming calls.
Park – Press to park internal or outside calls in an orbit. Call retrieval can be made
locally from the same parking telephone or remotely from a different telephone.
Pooled Line – Press to access an available outside line from a group of lines appearing
under one button.
Privacy – Press to block Privacy Override on common outside line buttons. This button
does not block Busy Override or Executive Override.
Privacy Release – Press to release privacy on common outside line buttons, enabling
other station users to enter your conversations on those buttons. Privacy release does
not apply to common extension buttons which are always private.
Program – Press to enter User Programming mode, which enables you to re-define
Flexible Buttons to perform other functions, including programming One Touch and
Flexible Buttons, register Call Forward assignments, assign Message Waiting Keys
and assign BGM sources played over the telephone speaker.
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Button Labels
Delayed Ringing
Table 12
Button
Feature Button Definitions (continued)
Definitions
Pause/Resume – Press to pause or resume recording a conversation to a voice
mailbox or when playing back the recording.
Record to Voice Mail – Press to record current conversation to voice mailbox.
Release and Answer – Press to disconnect or complete the transfer the current outside
or extension call and automatically answer the new incoming outside or extension call.
Release – Press to disconnect or complete the transfer of the current outside or
extension call and to place your station in the idle condition.
Speed Dial – Press to Speed Dial a telephone number or feature access codes. SD
buttons can be used as either System Speed Dial numbers or Station Speed Dial
numbers.
Pause (Long) – Press to insert a 10-second pause when programming Speed Dial
numbers.
Pause – Press to set either a one-half or two-second pause when programming Speed
Dial numbers. (The pause time is set in system programming).
Start – Press to make an outgoing call using an ISDN trunk.
Sub address – Press to enter a sub address on an ISDN trunk outgoing call.
Background Music – Press to turn Background Music on or off over your station
speaker.
Tone – Press to change the outgoing dialing of the outside line in use from dial pulse to
tone signaling.
Door Unlock – Press to unlock a door lock mechanism.
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Button Labels
Delayed Ringing
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Index
A
History), 32
about this book
conventions, viii
how to use this guide, viii
organization, vii
related documents, ix
access codes, 65, 68
account codes, 23, 65, 68
calls, 23
forced, 23
verified/non-verified, 23
advisory messaging, 71
alert signaling, 25
all call page, 45
alphanumeric entry, 60
ANI, 32
answering calls, 9
attendant console, 68
automatic
C
station, 28
system, 28, 69
call history, 32
call hold, 16
busy redial, 65, 68
callback, 26
callback cancel, 65, 68
hold, 16
call park, 69
orbits, 32
call pickup, 33, 65, 69
call recording, 55
line selection, 8
automatic hold, 16
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Index
D ~ L
call transfer, 13
call waiting, 35, 43
centrex
application, 81
feature buttons, 81
change pass code, 29
CO line queuing, 36
conference
call, 70
page, 45
extension number, viii
external directory, 59
calls, 14, 70
hold, 16
verified), 23
D
DADM, 76
delayed ringing, 82
dial pad, 60
direct inward system access (see DISA)
directories, 60
direct station selection, 58
buttons, 36
DISA
security code, 70
distinctive ringing, 37
do not disturb, 37, 70
override, 42
indicators
LED, 73
ISDN
door lock, 38
buttons, 50, 85
control, 70
door phone, 39
L
calling, 70
language changes, 70
language code, 40
LCD
DSS, 36
buttons on ADMs and DSS consoles, 77
console, 75, 77
(large screen), 57
3000-series buttons, 3, 6
contrast, 17
E
emergency
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Index
LCR
dialing out, 70
LED indicators, 73
line
paging, 34
pass code, 29
pickup, 33
pick up group calls, 34
privacy, 46
access, 7
automatic selection, 8
buttons, 7
ringing preference, 8
M
message waiting, 11, 70
message waiting light
on another telephone, 12
on phantom ext/MW, 12
messaging
programming
buttons, 65
advisory, 71
Mic button, 12
microphone cut-off, 41
Msg button/LED, 11
redial, 13
repeat last number dialed, 71
ringing
N
names (entering), 60
network access, 71
night ring answer, 71
O
tone, 8
one touch button, 66, 67
outside line access, 7
override
DKT3014 LCD, 58, 59
Stratagy voice mail, 51
speakerphone, 10
speed dial, 47, 66
access codes, 65, 72
personal, 59, 67
system, 59
access codes, 71
busy, 42
do not disturb, 42
executive, 43
privacy, 44
travelling class, 72
override calls, 42
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Index
T ~ V
start application, 72
system speed dial, 59
T
tone⁄pulse dialing, 50
tone signaling, 8
transfer, 13
travelling class override, 72
two (tandem) CO line connection, 15
U
V
voice first signaling, 8
voice mail
access codes, 72
call record, 55
conference, 15
direct transfer, 51
volume control, 72, 73
voluntary account codes (verified/non-
verified), 24
90
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