Telecommunication Systems Division
Digital Business Telephone Systems
DKT/IPT Telephone
User Guide
October 2003
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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE
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FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR
DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,
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prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software.
You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not
to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License
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DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD
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OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.
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THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
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9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is
subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the
Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable.
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waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
TSD 081601
5932
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Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other
consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects
in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under
other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or
alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident,
(d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is
defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS
and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such
parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to
be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than
thirty (30) days after such malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of
TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time
results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems
Division.
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Contents
Introduction
Flexible Buttons................................................................................................................3
Important - Read First..........................................................................................................7
What’s My Line?..............................................................................................................7
Which Outgoing/Incoming Call Features Do I Have? .....................................................8
Making a Call.......................................................................................................................9
Hot Dialing .......................................................................................................................9
Spkr Button.......................................................................................................................9
Handset .............................................................................................................................9
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Contents
Chapter 3 – Advanced Operation
Handsfree Answerback...................................................................................................10
Switching Between Handset and Speakerphone.............................................................10
Turning On/Off MW LED on Another Extension..........................................................12
Microphone........................................................................................................................12
Conference Calls................................................................................................................14
Adding Voice Mail to a Conference...............................................................................15
Conference Split/Join/Drop ............................................................................................16
Consultation Hold...........................................................................................................17
Forced Account Codes....................................................................................................23
Voluntary Account Codes (Verified/Non-Verified).......................................................24
Automatic Busy Redial......................................................................................................25
Automatic Callback ...........................................................................................................26
Background Music.............................................................................................................27
Call Forward ......................................................................................................................28
System.............................................................................................................................28
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Station.............................................................................................................................28
Station Call Forward Procedures....................................................................................30
Call History........................................................................................................................35
Group Pickup..................................................................................................................36
Call Waiting.......................................................................................................................38
Door Lock(s)......................................................................................................................42
Off-hook Call Announce....................................................................................................46
Override Calls ....................................................................................................................47
Busy Override.................................................................................................................47
Do Not Disturb Override ................................................................................................47
Executive Override.........................................................................................................48
Destination Restriction/Traveling Class Override..........................................................48
Class of Service Override...............................................................................................49
Privacy Override.............................................................................................................49
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Contents
Speed Dial..........................................................................................................................52
Accessing System SD and Personal SD Directories.......................................................53
Storing a System/Station Speed Dial Number...................................................................53
Directory and Speed Dial Listings.....................................................................................64
Direct Station Selection..................................................................................................64
Internal Directory and External Directory......................................................................65
Storing Personal Speed Dial Names...............................................................................66
Setting/Changing a Flexible Button’s Function .............................................................71
One Touch Buttons ............................................................................................................72
Changing a One Touch Button .......................................................................................72
To Use a One Touch Button...........................................................................................73
Setting/Changing a Personal Speed Dial Code...............................................................73
Feature Codes.....................................................................................................................74
LED Indicator Details........................................................................................................78
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Transferring to an Idle Station........................................................................................82
Call Transfer with Camp-on...........................................................................................83
Night Transfer Button.....................................................................................................84
Appendix A – Centrex Application
Flexible Directory Numbering...........................................................................................85
Appendix B – Button Labels........................................................................................87
FB Buttons .........................................................................................................................92
Initializing the IPT1020-SD...............................................................................................94
IPT-to-IP Network Connection Instructions......................................................................94
IP Telephone Start Up Sequence....................................................................................96
IPT1020-SD Function Settings..........................................................................................97
Setting the IPT1020-SD Headset Transmit Volume..........................................................98
Viewing IPT1020-SD Terminal Information.....................................................................98
Index ......................................................................................................................................99
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Contents
Appendix C – IPT1020-SD Settings
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Introduction
This user guide describes how to use these Toshiba Strata series telelphone products
with Strata CTX 100-S, CTX100, and CTX670 telephone systems:
•
•
•
•
Strata 3000-series and 2000-series digital telephones
Strata IP telephone (IPT1020-SD)
Strata Digital Add-on Module (DADM)
Strata Direct Station Selection (DSS) console
Organization
•
•
•
Chapter 1 – The Grand Tour provides an overview of the digital telephones.
Chapter 2 – The Basics covers the basic telephone features that you need to know.
Chapter 3 – Advanced Operation includes an explanation of Soft Key
operations. Features are presented alphabetically and, when applicable, include
LCD information.
•
•
Chapter 4 – DKT3014 LCD Features explains how to use the DKT3014-SDL
features. It also includes a guide to the Stratagy ES voice mail Soft Keys.
Chapter 5 – User Programming explains how to program Flexible Button
features, set One Touch buttons, change Personal Speed Dial numbers, as well as
other user programmable functions.
•
•
Chapter 6 – DADM/DSS Console explains how to use these consoles with the
digital telephone.
Appendix A – Centrex Application describes the Centrex features which may be
available with your Strata CTX system.
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Introduction
How to Use This Guide
•
•
Appendix B – Button Labels lists the feature button designations of the 3000-
series digital telephone models.
Appendix C - IPT1020-SD Settings explains how to enter data for this telephone
if it wasn’t previously entered or if you need to change the settings.
How to Use This Guide
This guide provides in-depth instructions for the DKT3000- and DKT2000-series
digital telephones, IPT1020-SD telephones and their features. Most telephone users
can use the “Strata CTX DKT/IPT Quick Reference Guide” instead of this guide.
Conventions
Conventions
Description
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Note
Important!
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10’s extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Extension
Number
Note
The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the
terms Extension Number and Phantom Extension Number will be
used in this document in lieu of PDN and PhDN.
$ULDOꢀ%ROG
Represents telephone buttons.
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Introduction
Related Documents/Media
Conventions
Description
shows a multiple PC keyboard or telephone button entry. Entries without
spaces between them show a simultaneous entry.
Example: Delete+Enter.
+
Entries with spaces between them show a sequential entry.
Example: ꢁ + ꢂ.
Tilde (~)
Means “through.” Example: 350~640 Hz frequency range.
Grey words within the printed text denote cross-references. In the
See Figure 10 electronic version of this document (Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more information:
•
•
•
Strata CTX DKT3001/2001 Digital Single Line Telephone User Guide
Strata CTX DKT/IPT Telephone Quick Reference Guide
Strata CTX WinAdmin Application Software and CTX/DK/Partner Products
Documentation Library CD-ROM
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Introduction
Related Documents/Media
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The Grand Tour
1
This chapter familiarizes you with DKT3000-series digital speakerphones,
IPT1020-SD Internet Protocol Telephones (IPTs), and DKT2000-series digital
speakerphones (model numbers appear on the bottom of your telephone).
DKT3000-series Telephones
The DKT3000-series models include:
•
•
•
•
•
DKT3010-S 10-button
DKT3020-S 20-button (shown on the next page)
DKT3010-SD 10-button with two-line by 24-character LCD
DKT3020-SD 20-button with two-line by 24-character LCD
DKT3014-SDL 14-button with eight-line by 24-character tilting LCD and 16 Soft
Key buttons (shown on page 63)
All of the DKT3000-series Toshiba speakerphones enable you to place and receive
calls without lifting the handset.
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The Grand Tour
DKT3000-series Telephones
Toshiba LCD telephones provide easy access to frequently-used features. Prompts
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
The DKT3001 single line digital telephone is also available - see the Strata CTX
DKT3001/2001 Digital Single Line Telephone User Guide for more details.
LCD Display
LCD Control
Buttons/
Mode
Page
Scroll
Feature
Handset
Soft Keys
“StrataIP”
appears on
IP telephones
Red/Green
LED Indicators
Dial Pad
Q
Z
Flexible Buttons
(also known as
Programmable
Buttons - PB)
Msg
Mic
Spdial
Vol
Redial
Cnf/Trn
Spkr
Hold
6746
Fixed Buttons
Microphone Location
DKT3020-SD Telephone
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The Grand Tour
DKT3000-series Telephones
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.
Flexible Buttons
Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on
the previous page) that can be programmed to do many button functions, including:
•
•
•
Line is used to access an outside line.
Primary Extension is your extension button.
Pooled Line Group enables you to access available outside lines from a group of
lines appearing under one button.
•
•
Feature Access Buttons enables you to store features onto a single button.
One Touch Buttons are used for storing Speed Dial numbers or feature access
code sequences onto a single button.
Note See Table 15 on page 87 for a complete list of Feature Access Buttons and One
Touch Buttons.
Liquid Crystal Display
Your Liquid Crystal Display
(LCD) (shown right) shows:
CF-ALL 202-203+
•
•
•
Desk Clock and Calendar in
idle mode
AUG 08 MON 03:56
Mode Page Scroll Feature
LCD Control
Buttons/Soft Keys
Call Duration during an
outside call
5800
Operational, Advisory, and
Notification messages
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
The DKT3000-series and IPT1020-SD LCD Control Buttons consist of 0RGH, 3DJH,
6FUROO and )HDWXUH.
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The Grand Tour
IPT1020-SD Telephones
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 19 for more
information.
•
•
0RGH is generally used as a Soft Key.
Pressing 3DJH switches you from the Call Forward (CF) display to the User Name
display.
•
•
Pressing 6FUROO advances you through information.
)HDWXUH will be used in the future.
IPT1020-SD Telephones
IPT1020-SD 20-button with two-line by 24-character LCD. The Strata IPT1020-SD
telephone offers all of the same features of the DKT3000-series telephones, except
Speaker Off-hook Call Announce (OCA).
DKT2000-series Telephones
The following speakerphone models belong to the 2000-series:
•
•
•
•
•
•
DKT2010-S 10-button speakerphone
DKT2010-SD 10-button with LCD
DKT2020-S 20-button
DKT2020-SD 20-button with LCD (shown below)
DKT2020-FDSP 20-button with LCD and External Microphone jack
DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User
Guide).
An illustration of the DKT2020-SD is shown on the next page.
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The Grand Tour
DKT2000-series Telephones
LCD Display
Handset
LCD Control
Buttons/
Soft Keys
Red/Green
LED Indicators
Dial Pad
Flexible
Buttons
5972
Fixed Buttons
Location
DKT2020-SD Telephone
Fixed Buttons
The fixed buttons on your telephone enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.
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The Grand Tour
DKT2000-series Telephones
Flexible Buttons
All Flexible Buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your CTX System Administrator for button assignments.
Line Buttons
You may have buttons designated as /LQH and/or 3RROHGꢀ/LQHꢀ*US which enable
you to directly access outside lines. 3RROHGꢀ/LQHꢀ*US enables you to access
available CO Lines from a group of lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD)
(shown right) shows:
CF-ALL 202-203+
AUG 08 MON 03:56
•
Desk Clock and Calendar in idle
mode
Mode
Page
Scroll
LCD Control
Buttons/Soft Keys
•
•
Call Duration during an outside call
5909
Operational, Advisory, and
Notification messages
Important! The LCD width of the DKT2000-series telephones is shorter than the
DKT3000-series and IPT1020-SD LCDs. This difference causes some
features to display differently.
LCD Control Buttons
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
The DKT2000-series LCD Control Buttons consist of 0RGH, 3DJH and 6FUROO.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 19 for more
information.
•
•
0RGH is generally used as a Soft Key.
Pressing 3DJH switches you from the Call Forward (CF) display to the User Name
display.
•
Pressing 6FUROO advances you through information.
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The Basics
2
This chapter shows you the basic operation of your DKT3000-series telephone,
IPT1020-SD, or DKT2000-series telephone.
Important! The text in this chapter applies to the DKT3000-series telephones,
IPT1020-SD, and DKT2000-series telephones, unless otherwise noted.
Important - Read First
Be sure to check with your CTX System Administrator and make sure you know
which features are enabled on your system. Use the check boxes ❐ throughout this
book to mark which features you have.
Note LEDs on your telephone flash at different speeds depending on the function
performed. Flash rates can be found under “LED Indicator Details” on page 78.
What’s My Line?
Throughout this guide, the word “Line” is mentioned. For example, you will be
instructed to “select a Line.” “Line” can be:
❐ Lineꢀbutton
❐ Pooled Line Group button
❐ Group Line button
❐ Line out requiring an access code - where you enter an outside line or line group
access code (for example, dialing ꢃ to get an outside line).
Check mark which Line type you have, then use that selection when instructed to
“select a Line.”
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The Basics
Important - Read First
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
❐ Automatic Line Selection (ALS): When making outgoing calls, you have ALS if
when you lift the handset or press 6SNU you hear dial tone and the Line Light
Emitting Diode (LED) lights steady green. The LCD displays the station number
and the seized outside line.
❐ Ringing Line Preference: You answer an incoming line ringing your station by
lifting the handset or pressing 6SNU. You do not have to press an extension button
to answer.
❐ Tone Signaling: Internal incoming call – you hear successive ring tones, then lift
the handset or press 6SNU to answer the call.
❐ Voice First Signaling: Internal incoming call – your telephone does not ring;
instead you hear a long tone, then the caller’s voice. Talk in the direction of your
telephone, or answer the call as you normally would by lifting the handset or
pressing 6SNU.
❐ Switching Signaling: Check with your CTX System Administrator to see if you
have the ability to change between Tone and Voice Signaling on a call-by-call
basis. If you do, you can press ꢄ after dialing an internal telephone number to
change the signaling.
❐ Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have
to press 6SNU or lift the handset before dialing internal or external speakerphone
calls. When you dial a number, the speakerphone automatically turns on and the
Spkr and Mic LEDs light.
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The Basics
Making a Call
Making a Call
There are three ways to originate a call from your digital telephone:
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.)
play through the speaker.
2. When connected, you can continue speakerphone operation or lift the handset and
continue the conversation.
Spkr Button
1. To make a call, press 6SNU.ꢀ
A line may be automatically selected or you can manually choose a line. Your
extension or /LQH button lights (depending on system programming). Dial tone
plays through the speaker. The Spkr and Mic LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) play through the speaker.
3. When connected, you can continue to use the speakerphone or lift the handset and
continue the conversation.
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone
plays through the handset. The Spkr and Mic LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, you can continue to use the handset or switch to speakerphone by
holding down 6SNU and replacing the handset.
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The Basics
Answering a Call
Answering a Call
There are several ways to answer a call:
Handset
➤ If your telephone is programmed for Ringing Line Preference, pick up the handset
and the telephone automatically answers the ringing line.
➤ If not, press the button associated with the ringing line (flashing green LED).
Speaker
➤ If your telephone is programmed for Ringing Line Preference, press 6SNU and the
telephone automatically answers the ringing line.
➤ If not, press the button associated with the ringing line (flashing green LED). Once
connected, you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You
hear a single long tone, followed by the caller’s voice. The extension LED flashes
green (incoming call). The Mic LED lights steady red (microphone is active). The
Spkr LED flashes red.
1. Do not lift the handset; speak toward the telephone in a normal voice.
2. Press 6SNU or take the handset off-hook before transferring the call or placing it on
hold.
Switching Between Handset and Speakerphone
➤ Press 6SNU and place the handset on-hook to switch from handset to speakerphone
mode.
➤ Take the handset off-hook to switch from speakerphone to handset mode.
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The Basics
Message Waiting
Message Waiting
Use your 0VJꢀLED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and
LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message
Waiting buttons/LEDs. Check with your CTX System Administrator to see if these
buttons have been programmed on your telephone. If so, substitute them when the
0VJ button/LED is mentioned in the following steps.
Responding to a Lit Msg LED
1. On an LCD telephone, if you see a “+,” press 6FUROO to display additional
messages; otherwise, go to Step 2. The “+” indicates additional messages. The
LCD can show up to three station messages for your extension and three for each
additional (phantom) extension that you may have.
2. Press 0VJ, then lift the handset. Your telephone rings the extension or voice mail
device that sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3
above to retrieve them. Voice mail devices turn off the LED/LCD indications after
a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then press
ꢁꢅꢆꢃ. Do this step for each message received.
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The Basics
Microphone
Turning On/Off MW LED on Another Extension
If you call an extension and it’s busy or there is no answer, you may be able to light
that extension’s Message Waiting LED and enable that extension to call you back.
The ability to perform this feature is set in system programming.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press 0VJ or ꢇ. The Msg LED flashes red on the called telephone. At your
telephone, the Msg LED lights steady red and the LCD shows the station number
where you set a Message Waiting light. Example: “MW SET TO 3620.”
If you decide to cancel the Message Waiting light at this point, press 0VJ or ꢇꢀ
again while ring-over tone is playing and the light will be cancelled.
3. Press 6SNU. Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing 0VJ button which calls you back.
4. To turn Off a Message LED that you have set on another extension, press ꢁꢈꢅ plus
the extension number that has the message light set. Then press 6SNU or hang up to
release your telephone. Your LCD shows the extension and “MW CANCEL.”
...or dial the extension that you set the Message LED on, then press ꢇꢇ. Then press
6SNU or hang up to release your telephone.
Microphone
➤ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is
On), press 0LF.
When the Microphone is On, the Mic LED is On, steady red. When Mic is Off, the
LED is Off and you cannot be heard through the microphone.
The microphone and its LED are always On when you receive a Voice-first internal
call and Off when you receive a Ring-first call.
Each station’s microphone can be set in system programming to:
•
•
•
switch On/Off with one touch
switch Off only while pressed and held
either On/Off at the start of handsfree dialing.
➤ To talk back to a Handset Off-hook Call Announce call, press and hold 0LF and
talk over your telephone handset/headset. The LED and microphone remain Off.
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The Basics
Call Transfer
Call Transfer
1. While on a call, press &QIꢉ7UQ. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or immediately “blind transfer” the call.
Note If the privacy option has been disabled, then if you use a /LQH button when you
transfer the call, the LED will flash red until the receiving party answers. While
the LED is flashing, you can press /LQH button to return to the call. If the
receiving party answers the call, the LED turns solid red and you cannot
reconnect to the original caller.
During call transfer, you can connect all three parties by pressing your flashing
extension button or &QIꢉ7UQ.
•
If you get voice mail, you can leave a message or hang up and let the
transferred caller leave a message.
•
If you hear a long single tone, then announce the call over the called telephone’s
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QIꢉ7UQ.
2. Enter ꢁꢅꢆꢇ.
3. Enter the VM mailbox number (usually the same as the extension number) + ꢁ.
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind
transfer to VM.
➤
To perform Call Transfer Immediate
1. While on a call, press the TRNS Soft Key. The DKT3014 LCD shows
“TRANSFER.”
2. Dial the extension where you wish to transfer the call.The call rings the destination
station and your telephone returns to the idle state. If your telephone does not go
idle, the destination may be located in a remote node, so you need to hang up to
return to idle state.
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The Basics
Conference Calls
Conference Calls
You can conference together up to eight parties (including your own) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established and the Master exits the conference, the first station to have been added to
the conference becomes the Master.
➤ To conference calls
1. While on a call, press &QIꢉ7UQ. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press &QIꢉ7UQ. If you receive a busy tone or no
answer, press &QIꢉ7UQ again to return to the original connection.
All parties are conferenced. If the second call was placed on a /LQH that appears on
your telephone, the LED also flashes green.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.
Note When the “master” of the conference hangs up, the control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.
➤ To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference
control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the
conference “master” with the ability to add or delete parties.
➤ To hold a conference call
➤ If you are the Conference Master, press the +ROG key once (or twice for Executive
Hold) to place the conference call on hold. The other parties can continue with the
conference. Music-on-hold is suppressed and your extension LED flashes green.
You can rejoin the conference at any time by pressing your extension button. When
you return, you retain Master status.
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The Basics
Conference Calls
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during one
telephone call.
➤ To add Voice Mail to a conference call (performed by Conference Master)
1. Press &QIꢉ7UQ to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press &QIꢉ7UQ to reconnect to the original party. (You can continue to add
conference members by pressing &QIꢉ7UQ and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press &QIꢉ7UQ. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside line access code and outside telephone number.
3. After the party answers, press &QIꢉ7UQ. The extension LED flashes (in-use rate)
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing
extension button to return to the original connection, press &QIꢉ7UQ.
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are
connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished,
hang up...or if the parties are still talking, press &QIꢉ7UQ and hang-up. Both Line
LEDs turn Off and the connection is released.
If your telephone company provides auto disconnect, the connection may release
automatically when the parties hang up. If not, the lines must be supervised to be
disconnected.
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The Basics
Conference Calls
Conference Split/Join/Drop
This feature enables the conference master to add (Join) other phones to a conference.
The conference master and another member of the conference can leave (Split) the
conference for a private conversation. During this time, other conference members
remain connected.
The conference master can then Join both of the Split callers back into the conference,
or the master can Drop (disconnect) the member he/she is connected to. This feature
is performed with Soft Keys, so an LCD phone is required.
Note There are no feature access codes or feature keys for this feature.
Important! You must be a conference master to perform the Split and Drop
features.
➤ To Split from a conference
1. Press the SPLIT Soft Key. Your LCD shows first conference party member. Press
NEXT until you see the extension that you want to talk with privately.
...or if you want to return you back to the original conference, press RTRN.
2. Press the number of the party that you want to Split out
2:3388
of the conference. Example (shown right), if you want to
RTRN
NEXT
Split with extension 3388, press ꢊ on the dial pad.
3. You can return both yourself and the other Split party
3388
JOIN DROP
back into the conference by pressing JOIN.
➤ To Drop the Split party from a conference
➤ Press the DROP Soft Key. The party that you are talking to privately (the party
which you have Split from the conference) will be disconnected (Dropped) and
you will rejoin the conference.
Note If you are in a three-way conference and Split with one of the parties, the
remaining party will essentially be “on hold” until you return to the conference.
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The Basics
Hold
Hold
1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held
Line’s LED flashes green while appearances of the line at other stations flash red.
•
•
To return to the held call, press the held /LQHꢀbutton.
If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station indefinitely.
•
If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
➤ While on a call, press +ROG twice. That line’s LED flashes green while
appearances of the line at other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another /LQH button – no
need to press +ROG. Make sure this feature is programmed on your system; if not,
existing calls will drop.
➤ While on a call, press another extension button to receive/originate a new call. The
accessed line’s LED flashes (in-use). The first call is put on hold and your
extension’s LED flashes. You can also switch between calls without having to
press +ROG.
Consultation Hold
1. While on a call, press &QIꢉ7UQ. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its /LQH button.
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The Basics
Volume Control
Volume Control
➤ To adjust the handset volume
➤ Press the 9RO L to increase volume and 9RO M to decrease volume during the call.
When you hang up, the volume returns to the default setting.
➤ To adjust the speaker volume for internal/external calls and background music
1. Press 6SNU.
2. Press an extension button - you hear dial tone.
3. Press the 9RO L to increase volume and 9RO M to decrease volume. This volume
setting applies to all calls until changed.
➤ To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call
Announce
➤ Make sure the telephone is idle and the handset is on-hook. Press the 9RO L to
increase volume and 9RO M to decrease volume. This adjusts volume for your
telephone’s ring tone, Handsfree Answerback and Speaker Offhook Call Announce
simultaneously.
➤ To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code ꢁꢈꢄꢆꢄꢀ(default
code). You hear busy tone.
2. Press 9RO L or M to reach the desired level.
LCD Contrast Adjustments
➤ Press and hold down the 0LF button, and press and release 9RO L or 9RO M
repeatedly.
Each time you press 9RO L or 9RO M, the contrast increases or decreases. There
are eight steps in either direction. To return to the middle setting, repeat the above
step.
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Advanced Operation
3
This chapter gives you more details about your DKT3000-series telephone,
IPT1020-SD, or DKT2000-series telephone’s advanced functions.
Using Your LCD
If your telephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call,
the call duration displays.
A “+” on the LCD readout
(shown at right) indicates there
is more data to display.
CF-ALL 202-203+
AUG 08 MON 03:56
➤ Press 6FUROO to advance
through the information.
Mode
Page
Scroll Feature
LCD Control
Buttons/Soft Keys
➤ Press 3DJH to switch from
5800
the Call Forward (CF)
display to the User Name display.
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Advanced Operation
Soft Keys
Soft Keys
When Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUROO and
)HDWXUH buttons below the LCD. ()HDWXUH is a future feature for DKT3000-series
phones and the IPT1020-SD.) The following table defines Soft Key Prompts.
Table 1
Soft Key Prompts
Soft Key
ABR
Definition
Activates Automatic Busy Redial after dialing a busy outside telephone number.
Activates Automatic Callback after reaching a busy station, CO line, or CO Line
group.
ACB
BUSY
CONF
EXEC
EXIT
(Busy Override) Sends a call-waiting tone to a busy station.
Initiates or completes a conference.
(Executive Override) Breaks into the conversation of a busy called station.
Exits you from a conference; remaining parties are connected.
Joins all parties to a conference while on a conference call.
JOIN
Adds a CO line to an existing call while in the Conference mode. The LCD prompts
you to access a CO line after you press this key.
LINE
MESG
OVRD
PGE
Sets a message waiting indication at a busy or unanswered station.
Overrides options, busy mode, or overrides Do Not Disturb mode.
Enables you to enter a Page Group number (01~16).
RING
RLS
Makes a called station ring when making a voice announce call to the station.
Disconnects a call and returns telephone to the idle state.
RTRN
Terminates a feature operation and to return to a previously displayed state.
Adds a station to an existing call while in the Conference mode. The LCD prompts
you to dial a station number after you press this key.
STA.
TALK
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call. Press once for an
immediate or announced transfer, depending on system programming. Pressing
TRNS again completes the transfer.
TRNS
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Advanced Operation
Soft Keys
Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. Here’s an example of how Soft Keys work.
1. When an outside call is in
progress, the LCD appears as
00:01:01
shown on the right.
Soft Key
Prompts
ABR CONF PGE
ABR = Automatic Busy Redial
CONF = Conference
PAGE = Paging
Mode
Page
Scroll Feature
LCD Control
Buttons/Soft Keys
6060
2. If you select CONF (press 3DJH),
the display changes as shown right.
LINE OR STATION?
LINE STA. RTRN
LINE = Add an outside line to the conference
STA = Add another station
Mode
Page
Scroll Feature
RTRN = Return to the original caller without
making a conference
6061
3. You will be prompted to dial the desired station.
The RTRN Soft Key (press 6FUROO) enables you
to return to the original caller without making a
conference.
DIAL STATION NO.
RTRN
Mode
Page
Scroll Feature
6062
Until the call is answered, you see the screen
shown right.
CALLING
200
Mode
Page
Scroll Feature
6063
When the call is answered, you see the screen
shown right. TRNS = exit the call and transfer
the first party to the second. JOIN = create a
conference with you and both other parties.
RTRN = drop the second party and return to a
two-way conversation with the original party.
TALK WITH 200
TRNS JOIN RTRN
Mode
Page
Scroll Feature
6064
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Advanced Operation
Advisory Messages
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones
that call your telephone. The messages can be up to 16 characters long. The Strata
CTX provides a number of stored messages, shown in the table below. Message
numbers 5~9 can be defined by your CTX System Administrator.
Msg No.
Characters Displayed
OUT TO LUNCH
Additional Digits
0
1
2
3
4
5
6
7
8
9
IN A MEETING
CALL _____________
BACK AT __________
RETURN ON________
Directory Number 76345
Time (e.g., 1030)
Date (e.g., 10 20)
➤ To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
Note A phantom directory number button is similar to an extension button that is
shared on other telephones.
2. Press ꢁꢅꢄꢄ + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press 6SNU to release the line.
➤ To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
2. Press ꢁꢅꢄꢊ.
3. Go on-hook or press 6SNU to release the line.
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Advanced Operation
Account Code Calls
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CTX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CTX System Administrator.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.
➤ To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your CTX System Administrator for these numbers:
1) 911
2)
_______ 3)
_______
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Advanced Operation
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using Station Message Detail Report (SMDR) call detail
recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
➤ To dial using the Account Code button
1. After accessing a CO line, press the $FFRXQWꢀ&RGH button. LCD telephones
prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first
account code digit. After the account code is entered, the time indicator is restored
in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when
the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
➤ To enter an Account Code using access codes
Note It’s a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you will
be connected again.
1. After accessing a CO line, press &QIꢉ7UQ. Once you press &QIꢉ7UQ, your call is
interrupted; you and the other party cannot hear each other. You will hear feature
dial tone.
2. Dial ꢁꢅꢈ. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first
account code digit. After the account code is entered, the connection is restored
and the LCD shows the time.
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Advanced Operation
Automatic Busy Redial
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the destination is no longer busy. This feature may not be on some
telephones on your system.
Automatic Busy Redial is not attempted while your station is busy, but continues to
time-out. The system inserts a pause (P) on your LCD before redialing the number.
➤ To activate Automatic Busy Redial
1. When you reach a busy number, press $XWRꢀ%XV\ꢀ5HGLDO or &QIꢉ7UQ + ꢁꢅꢅꢄ.
The LED flashes red. You hear confirmation tone.
2. Hang up or press 6SNU. The system redials, up to five to 20 times, every 30 to 180
seconds (depending on system programming). Your telephone receives ring tone
when Automatic Busy Redial dials the number and it is available. The extension
and Spkr LEDs flash green.
3. Lift the handset or press 6SNU and wait for the party to answer. If you do not pick
up the handset or press 6SNU within recall timeout (five to 60 seconds) after a
connection is made, you hear a muted ring for another 30 seconds, then the call
disconnects.
➤ To cancel Automatic Busy Redial
➤ Press $XWRꢀ%XV\ꢀ5HGLDO or extension + ꢁꢅꢅꢊ.
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Advanced Operation
Automatic Callback
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you
reach a line group in which all lines are busy. When a station or line becomes
available, the system rings your telephone. Then when you answer, it automatically
rings the intended destination. The amount of time the system will wait for an idle
destination is set in system programming. Automatic Callback is also known as “CO
Line Queuing.”
➤ To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press $XWRꢀ&DOOEDFN or ꢅ. Busy tone stops, followed by success tone, then busy
tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings with a
fast LED.
•
If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
•
If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line’s number displays.
4. Answer within about three rings (five to 180 seconds, set in programming) to
prevent the callback from being cancelled. After you answer, you hear success
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.
➤ To cancel ACB
➤ Press $XWRꢀ&DOOEDFN or extension button + ꢁꢅꢋꢄ.
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Advanced Operation
Background Music
Background Music
You can set background music over your telephone speaker or over external speakers.
Up to 16 different music sources can be applied to the Strata CTX system: the first
source is Quiet Tone, all others can be music or recorded information.
➤ To enable background music on your telephone speaker
➤ Press %*0. LED turns on.
...or press an extension button + ꢀꢁꢂꢃ + n + ꢀ, where n is the music source 1~15.
➤ To cancel background music on your telephone speaker
➤ Press %*0. LED turns off.
➤ ...or press an extension button + ꢀꢁꢂꢄ.
➤ To change the BGM source (1~15) assigned to the BGM button
Press an extension button + ꢀꢂꢅꢆꢇ + %*0 + n + %*0, where n is the music
source 1~15.
➤ To enable background music over your external paging speakers
Press an extension button + ꢀꢁꢂꢈ + n + ꢀ, where n is the music source 1~15.
➤ To cancel background music over your external paging speakers
Press an extension button + ꢀꢁꢂꢉ + 6SNU.
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Advanced Operation
Call Forward
Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward
(set in system Programming) which automatically directs calls to a predefined
location, such as Voice Mail. See your CTX System Administrator to determine or
change your System Call Forward destination.
The other type is Station Call Forwarding. You can use Station Call Forwarding (CF)
to replace your System CF destination with a custom CF setting made from your
station.
System
System Call Forward directs calls to a destination preset by an Administrator for each
telephone, commonly set to voice mail.
➤ To turn on System Call Forward for your telephone, press ꢁꢈꢊꢆ. Confirmation
tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.
➤ To turn off System Call Forward for your telephone, press ꢁꢈꢊꢄ. Confirmation
tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone that will override the telephone’s System CF settings.
Each extension can be independently set Station Call Forward to a unique destination.
You can set a Flexible Button to perform any Call Forward function - see
“Programming Feature Buttons” on page 69 for more details. Call Forward must be
set prior to receiving the call.
The following calls to your station can be forwarded:
•
•
•
•
Internal calls
Auto Attendant calls
Outside lines that ring only your station
Transferred internal or incoming line calls
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Advanced Operation
Call Forward
Station Call Forward Categories
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings.
•
Call Forward Any Call – Forwards any call, whether an internal call or incoming
line call.
•
•
Call Forward - Incoming Line – Forward incoming line calls only.
Call Forward Any Call - Set for Another Station – Enables you set forwarding
of all calls for another telephone within your telephone system.
•
Call Forward - Incoming Line Set for Another Station– Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
Notes
•
Call Forward Any Call and CF-Incoming line can be set simultaneously on a
telephone. This allows incoming lines calls to be forwarded to a different
destination than all of the other types of calls.
•
•
Call Forward destinations can be to internal destinations and outside telephone
numbers.
You can change your forwarding destination from outside the system using the
DISA feature. See your CTX System Administrator for DISA telephone numbers
and security code access.
Call Forward Settings
•
Call Forward All Calls – Forwards all calls immediately.
•
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
•
Call Forward - No Answer – Forwards all calls to your station whenever you do
not answer the call within a designated time (set by you when you enable the
feature).
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Advanced Operation
Call Forward
•
•
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your
answer the call within a designated time (set by you when you enable the feature).
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
Table 2, “Call Forward Procedure” contains Call Forward Button sequences. You can
do a Call Forward function by, one, entering the button sequence as described, or two,
by programming a Flexible Button to perform the sequence. See “Programming
Feature Buttons” on page 69 for instructions on programming a Flexible Button.
➤ To use the Call Forward button sequence
➤ Follow the instructions in the following table, shown under “Button Sequence.”
Some features require additional input, such as:
•
Dest. Ext. or Telephone No. – CF destination numbers can be internal
extension numbers or outside telephone numbers. If the destination is an
outside number, enter the access code used for dialing out (such as ꢃ) + the
telephone number + . The CTX accepts destination numbers of up to 32 digits.
(See following examples).
•
•
before forwarding the call. (This is the CF-No Answer timer.)
CF Pass Code – A four-digit Call Forward (CF) pass code established by
system programming is required to allow one station to set CF for another
station. This code is also used to allow DISA callers to set CF for another
station. Users must enter the CF pass code for the station to be forwarded.
Note In Table 2, (tone) means that confirmation tone (three short tones) will play at
that point in the sequence to confirm your input was accepted.
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Advanced Operation
Call Forward
Call Forward Examples
➤ To set your telephone to CF Busy-No Answer to an internal extension number
➤ Press your extension button + ꢁꢈꢆꢅꢄ + ꢋꢆꢆꢆ + ꢄꢆ
ꢁꢈꢆꢅꢄ = Call Forward Access Code sequence
ꢋꢆꢆꢆ = Internal Extension Number
ꢄꢆ = Ring time in seconds before Call Forwards
➤ To set another telephone to CF Busy-No Answer to an outside destination
number after a set time
➤ Press your extension button + ꢁꢈꢆꢅꢊ +ꢀꢄꢊꢋꢅ + ꢄꢄꢄꢄꢀ+ ꢁꢀ+ ꢃ +ꢄꢀꢃꢅꢃꢀ
ꢂꢌꢇꢋꢆꢆꢆ + ꢁ +ꢀꢆꢌ
ꢁꢈꢆꢅꢊ = CF Busy No Answer Access Code sequence
ꢄꢊꢋꢅ = Other telephone’s extension number
ꢄꢄꢄꢄ = CF Passcode for other telephoneꢀ+ ꢁ
ꢃ = Outside Line Access Code
ꢄꢀꢃꢅꢃꢀꢂꢌꢇꢋꢆꢆꢆ = 1 + Area Code + Telephone Number
ꢁ = Must press after entering an outside destination number
ꢆꢌ = Ring time in seconds before Call Forwards
Table 2
Feature
Call Forward Procedure
Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls to an ext.
Press ext. button +
(tone) + dial the dest. ext. no. (tone)
All Calls to outside
telephone no.
Press ext. button +
telephone no. + (tone)
(tone) + outside line access code + dest.
Busy to an ext.
Press ext. button +
(tone) + dial the dest. ext. no. (tone)
Busy to outside
telephone no.
Press ext. button +
telephone no. + (tone)
(tone) + outside line access code + dest.
Press ext. button +
(tone)
(tone) + dial the dest. ext. no. + timer (
~
)
No Answer to an ext.
No Answer to outside Press ext. button +
(tone) + outside line access code + dest.
telephone no.
telephone no. + (tone) + timer (
~
) (tone)
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Advanced Operation
Call Forward
Table 2
Feature
Call Forward Procedure (continued)
Button Sequence
Busy No Answer to
an ext.
Press ext. button +
(tone)
+ dial the dest. ext. no. (tone) + timer (
~
)
Busy No Answer to
outside telephone no. no. + + timer (
Press ext. button +
+ outside line access code + dest. telephone
) (tone)
~
Cancel Press ext. button +
(tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls to an ext.
Press ext. button +
(tone) + dial the dest. ext. no. (tone)
All Calls to outside
telephone no.
Press ext. button +
telephone no. + (tone)
Press ext. button +
(tone) + outside line access code + dest.
Busy to an ext.
(tone) + dial the dest. ext. no. (tone)
Busy to outside
telephone no.
Press ext. button +
telephone no. + (tone)
(tone) + outside line access code + dest.
No Answer to an ext. Press ext. button +
+ dial the dest. ext. no. (tone) + timer (
~
)
)
No Answer to outside Press ext. button +
+ outside line access code + dest. telephone
)
telephone no.
no. + (tone) + timer (
~
~
Busy No Answer to
an ext.
Press ext. button +
(tone)
+ dial the dest. ext. no. (tone) + timer (
~
Busy No Answer to
Press ext. button +
+ outside line access code + dest. telephone
) (tone)
outside telephone no. no. + (tone) + timer (
Cancel Press ext. button +
Call Forward Any Call - Set for Another Station:
Enables you to set call forwarding for another telephone within your telephone system. You will
(tone)
need the other telephone’s CF pass code in order to do this. CF Pass Codes are created in system
programming.
Press ext. button +
enter other telephone’s CF pass code + + dest. telephone no. (tone)
Press ext. button + (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + + outside line access codeꢀ+
dest. telephone no. + (tone)
(tone) + dial the other telephone’s ext. no. +
All Calls to an ext.
All Calls to outside
telephone no.
Press ext. button +
enter other telephone’s CF pass code + + dest. telephone no. (tone)
(tone) + dial the other telephone’s ext. no. +
Busy to an ext.
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Advanced Operation
Call Forward
Table 2
Feature
Call Forward Procedure (continued)
Button Sequence
Press ext. button +
enter other telephone’s CF pass code + + outside line access codeꢀ+
dest. telephone no. + (tone)
(tone) + dial the other telephone’s ext. no. +
Busy to outside
telephone no.
Press ext. button +
No Answer to an ext. enter other telephone’s CF pass code (tone) + + dest. telephone no.
(tone) + timer ( ) (tone)
Press ext. button + (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code (tone) + + outside line access
codeꢀ+ dest. telephone no. + ꢀ(tone) + timer ( ) (tone)
Press ext. button + + dial the other telephone’s ext. no. + enter
other telephone’s CF pass code + (tone) + dest. telephone no. (tone) +
timer ( ) (tone)
Press ext. button +
other telephone’s CF pass code + (tone) + outside line access code +
(tone) + dial the other telephone’s ext. no. +
~
No Answer to outside
telephone no.
~
Busy No Answer to
an ext.
~
+ dial the other telephone’s ext. no. + enter
Busy No Answer to
outside telephone no.
dest. telephone no. +
+ timer (
~
) (tone)
Press ext. button +
enter other telephone’s CF pass code + (tone)
(tone) + dial the other telephone’s ext. no. +
Cancel
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Advanced Operation
Call Forward
Table 2
Feature
Call Forward Procedure (continued)
Button Sequence
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone
system
Press ext. button +
other telephone’s CF pass code + ꢀ(tone) + dest. telephone no. (tone)
Press ext. button + (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + ꢀ(tone) + outside line access
code + dest. telephone no. + (tone)
(tone) + dial the other telephone’s ext. no. + enter
All Calls to an ext.
All Calls to outside
telephone no.
Press ext. button +
other telephone’s CF pass code + ꢀ(tone) + dest. telephone no. (tone)
Press ext. button + (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + ꢀ(tone) + outside line access
code + dest. telephone no. + (tone)
(tone) + dial the other telephone’s ext. no. + enter
Busy to an ext.
Busy to outside
telephone no.
Press ext. button +
No Answer to an ext. enter other telephone’s CF pass code + ꢀ(tone) + dest. telephone no.
(tone) + timer (
Press ext. button +
enter other telephone’s CF pass code + ꢀ(tone) + outside line access
code + dest. telephone no. + (tone) + timer ( ) (tone)
Press ext. button + (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + (tone) + dest. telephone no.
(tone) + timer ( ) (tone)
Press ext. button + (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + (tone) + outside line access
code + dest. telephone no. + (tone) + timer ( ) (tone)
Press ext. button + (tone) + dial the other telephone’s ext. no. +
enter other telephone’s CF pass code + (tone)
(tone) + dial the other telephone’s ext. no. +
~
)
(tone) + dial the other telephone’s ext. no. +
No Answer to outside
telephone no.
~
Busy No Answer to
an ext.
~
Busy No Answer to
outside telephone no.
~
Cancel
Change Call Forward Pass Code:
Your telephone must be enabled in programming to have the ability to change pass codes.
Press ext. button +
code + ꢁ (tone) + new pass code (tone) +
(tone) + dial the dest. ext. no. (tone) + old pass
Change Pass Code
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Advanced Operation
Call History
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a
rolling list for the station where the call is ringing. The call is placed in the list along
with the number, name (if provided), time and date of the call, and status of the call
(answered, abandoned, or redirected). You can access this list from an LCD telephone
with a flexible &DOOHUꢀ,' button.
➤ To view Call History
➤ When your station is idle, press the &DOOHUꢀ,' button. The Caller ID LED lights
green and the latest record displays.
➤ Press 9RO L for the next record; press 9RO M for the previous record.
➤ To view the call date, time and status, press 3DJH (press again to toggle to call
name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These areas are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
•
•
•
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
•
If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
•
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.
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Advanced Operation
Call Pickup
➤ To park a call
1. While on a call, press 3DUNꢀLQꢀ2UELW
...or &QIꢉ7UQ + ꢁꢋꢋ. The LED flashes green (consultation-hold). If you were on
an extension during the call, and you have line button on your telephone, the line
LED will flash until the call is picked up (depending on programming).
2. Specify the Park Orbit using one of the following:
•
Press and the system automatically selects a General Park Orbit between
ꢇꢆꢆꢆꢍ~ꢇꢆꢄꢃ. The chosen orbit appears on the LCD.
•
•
Enter a valid extension.
Press ꢁ and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
telephone. When a parked call recalls your telephone, the LCD shows the line or
extension that is recalling and the orbit number.
➤ To retrieve a parked call
1. Press 3DUNꢀLQꢀ2UELW
...or press your extension button +ꢀꢁꢋꢊ.
2. Enter the Orbit Number where the call is parked or ꢁ for the extension from which
you are calling. You cannot use to retrieve a parked call. The extension LED
ꢍ
flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold
at another station and other types of calls. When you pick up an internal call, the
calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pick up held calls. You may belong to more than one group. See your
CTX System Administrator for group assignments.
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Advanced Operation
Call Pickup
Ringing, Page or Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call Page
calls. If these types of calls occur at the same time, the pickup priority is station-to-
station and then Page calls in the order of occurrence. In some systems, this feature
can be applied to pick up All Call Page exclusively.
➤ To perform Call Pickup
➤ Press the buttons shown in the table below for the desired Pickup feature.
Table 3
Call Pickup Feature Codes
Ringing or
Page Calls
Press Ext. Button, then dial
the access sequence below:
To Pick Up:
A call ringing or held at the Extension Number.
A call Ringing, held or parked at the Ext. No.
A call ringing a member of your pickup group.
A call ringing on any line of this Primary Ext. No.
+ Ext. No.
+ Ext. No.
Directed DN
Group
Directed Ext.
+ Primary Ext. No.
+ Group No.
Directed
Group
A call ringing an extension in this Pickup Group.
A call ringing this Ext. No. only. Other lines
ringing on the same phone are unaffected.
Ext. No.
+ Ext. No.
Outside Calls
Any incoming outside line call.
+ Page Zone No.
(01~08)
All Call,
Group, and/or
External Page
An All Call Page, Group Page and/or External
Page by Page Zone or by a specific Ext. No.
+ Ext. No. of another
phone being paged.
Press Ext. Button, then dial
the access sequence below:
Held Calls
To Pick Up:
Local Retrieve A call held on this telephone.
Remote
Retrieve
A call held on another Primary Ext. No.
+ Primary Ext. No.
A call held on this outside line only, regardless
of the phone that placed the call on hold. Must
enter a three digit outside line no. (e.g., 007).
Outside Line
Retrieve
+ Outside Line No.
(001~128)
Directed Ext.
Retrieve
A call held on for this Ext. No., regardless of
where this Ext. No. appears.
+ Ext. No.
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Advanced Operation
Call Waiting
Notes
•
The Primary extension number is the directory number by which the telephone set
is defined. Other, non-primary extension numbers may also appear on the
telephone. By convention, the Primary extension number is assigned to the first
button on a multi-button telephone.
•
•
If more than one call is on hold, the call on the telephone’s lowest button number is
picked up.
Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two Camp-on tone
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension
button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
➤ To answer a waiting call by placing the current call on hold
➤ Press +ROG.ꢀThe existing call is placed on hold. The camped-on line rings your
station (the Line LED flashes green - incoming call)....or if your telephone has the
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note See your CTX System Administrator to find out if you have Auto Hold.
➤ To answer a waiting call by disconnecting or transferring the current call
➤ Hang up or transfer the existing call; the camped-on call rings your station. The
camped-on line rings your telephone and the Line LED flashes green (incoming
call).
...or press the flashing extension or /LQH. The existing call is placed on hold. The
camped-on line rings your station (the Line LED flashes green - incoming call).
This disconnects the current call and connects you to the transferred call. The
extension or Line LED flashes green (in-use).
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Advanced Operation
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going
through an attendant or operator. See your CTX System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The
call will be answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided
to you by the CTX System Administrator. When you hear the tone, enter the
security code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is
still ringing, press and repeat Step 2.
ꢍ
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a '66 button to connect directly to another
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows
busy (light steady red) when the station is:
•
•
busy on a call on any button
idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
➤ To connect directly to another station’s extension
1. When connected to a line or another station, press '66.
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing 5HOHDVH.
Note You can transfer the call to an idle or busy station.
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Advanced Operation
Distinctive Ringing
Distinctive Ringing
➤ To set distinctive ringing (CTX software R1.2 or lower)
1. Press ꢁꢃꢌꢇꢈ to enter User Programming Mode.
2. Press a /LQH button. The Line LED is steady green.
3. Enter the ringing pitch number:
ꢄꢄ = Low, ꢄꢊ = Middle, ꢄꢋ = High, ꢄꢅ = Combination
4. Lift the handsetꢀto return to idle.
➤ To set distinctive ringing (CTX software R1.3 or higher)
1. Press ꢁꢃꢌꢇꢈ to enter User Programming Mode.
2. Press a /LQH or extension button. The LED is steady green.
3. You can press +ROG to switch between internal and external pitch. (Internal =
station calls within your system; external = outside line calls.)
4. Enter the two-digit pitch number (see table):
5. Press the same button that you pressed in Step 2 (/LQH or extension). Two beeps is
a confirmation tone and “DATA PROGRAMMED” displays on your LCD.
Table 4
Internal and External Call Ringing Tones
Tone No.
Frequency and Cadence
01
02
11
12
13
14
15
16
17
18
500 Hz 1 sec. On, 3 sec. Off, repeat
1300 Hz 1 sec. On, 1 sec. Off, repeat
500/640 Hz 1 sec. On, 3 sec. Off, repeat
500/640 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 1 sec. On, 3 sec. Off, repeat
860/1180 Hz 1 sec. On, 1 sec. Off, repeat
1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
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Advanced Operation
Do Not Disturb
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your telephone will be blocked. Appearances of that extension on other
telephones continue to ring.
➤ To activate DND on your Primary extension
➤ Press 'Rꢀ1RWꢀ'LVWXUE or ꢁꢈꢆꢃꢄꢀ(hear Success Tone). The LED lights steady red
and DND mode is activated for the entire station.
➤ To activate DND on a non-Primary extension
➤ Press the desired extension appearance and 'Rꢀ1RWꢀ'LVWXUE or ꢁꢈꢆꢃꢄꢀ(hear
Success Tone). The LED lights steady red and DND mode is activated for that
extension on your telephone.
➤ To deactivate DND
➤ Press 'Rꢀ1RWꢀ'LVWXUE or ꢁꢈꢆꢃꢊ (hear Success Tone). The LED lights goes out
and DND mode is de-activated.
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Advanced Operation
Door Lock(s)
Setting DND for Another Extension
➤ To activate DND for another extension
➤ Enter ꢁꢈꢄꢃꢄ (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + ꢁ (hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.
➤ To deactivate DND for another extension
➤ Enter ꢁꢈꢄꢃꢊ (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + ꢁ (hear Success Tone). This removes DND from the target
telephone.
➤ To change your DND Pass Code
➤ Enter ꢁꢈꢇꢆ (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + ꢁꢀ
(hear Entry Tone) + new pass code + ꢁꢀ(hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues
to flash on your telephone and ring on other appearances.
Door Lock(s)
Your telephone may have 8QORFNꢀ'RRU button(s). Each 8QORFNꢀ'RRUꢀbutton is
programmed to unlock a specific door. Check with your CTX System Administrator to
find out the locations of your system’s door phones and record them below.
Door Lock No.
Location
Door Lock No.
Location
0
1
2
3
4
5
6
7
8
9
10
➤ To unlock a door
➤ Press the specific 8QORFNꢀ'RRU button or ꢁꢄꢊ + the Door Lock Number (see
above table). The door unlocks for three~30 seconds (set in system programming).
The Unlock Door LED is lit while the door is unlocked.
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Advanced Operation
Door Phone(s)
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door
phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door
phones.
The number of possible door phones varies by Strata CTX system, 01~24 maximum
for larger systems. Check with your CTX System Administrator to find out the names
and locations of your system’s door phones and record them below.
Door Phone
Name/Location
Door Phone
Name/Location
➤ To answer a door phone call
➤ When you hear a door phone call ringing, lift the handset or press the ringing
button. A door phone call sounds like chimes (high/low). The extension LED
flashes green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press your
extension + ꢁꢂꢁꢂ + directory number of the ringing phone.
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Advanced Operation
Echo Cancellation
➤ To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the
LED flashes green (in-use).
2. Press ꢁꢄꢂ (hear three tone bursts), then enter the door phone number (01~24,
depending on system size). A two-way talk-path exists between your telephone
and the door phone. The door phone will not ring. You can audibly monitor the
area around the door phone.
➤ To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Echo Cancellation
➤ If you hear echo on your IPT1020-SD telephone, tap either 9RO L or 9RO M once
to cancel the echo.
Emergency Call
➤ To make an emergency call, dial ꢃꢄꢄ.
Emergency Monitoring Station
Your system may have one digital telephone assigned as an emergency monitoring
station. If your telephone has this assignment, your line LED will flash green when
someone makes a ꢃꢄꢄ call. When you answer the call, you can listen in and
participate in the conversation. See your System Administrator for more information
on this feature.
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Advanced Operation
Emergency Ringdown
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically
treated as an Emergency Call and directed to an emergency destination. The station
may have partially dialed a number or have dialed no digits at all. Each station is
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown
destination. In a private network, the station or pilot number must be in the same
network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or
from a PC. See your CTX System Administrator to find out if your telephone is
programmed with the ability to change languages.
➤ To change the Language Display
➤ Enter the Change Language access code ꢁꢅꢃꢂꢀ+ the Language Code (see below).
ꢄ: English date format – MM/DD (/YY)
ꢊ: British English – DD/MM (/YY)
ꢋ: French – DD/MM (/YY)
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when
your telephone receives a Handsfree Call or cuts-off the telephone microphone while
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights
steady red and the Mic and Spkr LEDs do not light when your telephone is called.
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone
works. The 0LFURSKQꢀ&XWꢎRII functions on Handsfree Answerback and speaker
OCA calls for privacy.
➤ To turn the microphone ON/OFF
➤ Press 0LFURSKQꢀ&XWꢎRII to toggle between ON/OFF.
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Advanced Operation
Off-hook Call Announce
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital
telephone. Your telephone must be programmed to either announce automatically or to
announce after you press a button on your dial pad. The destination telephone must be
programmed to accept an OCA. The announcement may be delivered over the handset
or the speaker.
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires
the addition of a special circuit board inside the DKT speakerphone.
➤ To make an OCA call
➤ Manual – Dial an extension. When you hear busy tone, press ꢂ and, after one long
tone, you can talk through the speaker of the destination telephone. The person you
are calling has answering options described below.
➤ Automatic – If your telephone and the extension you are calling have been
programmed for Automatic OCA, you can talk through the speaker of the
destination telephone without hearing the busy tone and without dialing ꢂ.
➤ To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a
second station is calling.
➤ Press 0LF to toggle between the new and original callers.
You talk to the new caller for as long as you hold down 0LF. When you release the
button, you return to the original caller. In both cases, neither caller can hear the
other. Your LCD indicates which station or CO line you are connected to.
➤ To answer a Speaker OCA call
Note This feature is not available on the IPT1020-SD telephone.
1. While you have a handset call in progress and you hear one tone, this indicates that
a second station is calling. The second caller connects to the speaker in your
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to
the first caller through your handset and the second caller through the microphone.
2. To turn off your microphone speaker to the second party, you can press 0LF or
0LFURSKQꢀ&XWꢎRII; the Mic LED turns Off. You will no longer be talking to the
second caller, although he/she can still speak through your speaker.
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Advanced Operation
Override Calls
3. Press 0LF or 0LFURSKQꢀ&XWꢎRII again to reconnect to the second caller. You can
toggle as often as you choose. If you do not want the first caller to hear your
conversation with the second caller, cover the mouthpiece of your handset.
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed
for each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted ring
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
➤ To use Busy Override
➤ After reaching a busy station, press ꢊ. A muted tone is heard at the busy station,
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may be
programmed to block DND Override from other telephones. Your station’s LCD
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
➤ To use DND Override
➤ After reaching a station in DND mode, press ꢊ. A tone signal is heard at the DND
station, indicating a call is coming in. On your station, the LCD shows the station
number you have overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND
Override.
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Advanced Operation
Override Calls
Executive Override
Executive Override enables you to enter an established conversation. Your telephone
can also be programmed to block Executive Override from other telephones.
➤ To perform Executive Override
➤ After reaching a busy station, press ꢋ
...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the
conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a
particular telephone by entering a pre-determined account code.
➤ To use Destination Restriction or Traveling Class Override
1. Press ꢅꢇꢄ. Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number.
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Advanced Operation
Paging
Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set of
privileges to one associated with the override code. When the call is terminated and
another is attempted from the same station, the original COS is applied. This allows
selected users to override restrictions that are placed on any telephone in the system.
➤ To perform Class of Service Override
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.
2. Press &QIꢉ7UQ + ꢁꢅꢇꢄ. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone. For security
reasons, the override codes are only available on a selected basis. See your CTX
System Administrator.
4. Dial a telephone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up
to three stations can be connected to a CO line). You can also use this feature if the
station that is already connected to the CO line is in the Privacy Release mode.
Station users with 3ULYDF\ꢀ5HOHDVH can allow stations with the shared button
appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see “Privacy” on page 51.)
Paging
Station users can make page announcements to telephones and external speakers.
Check with your CTX System Administrator to find out the zone numbers for various
paging groups.
➤ To make a Page Announcement to telephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up.
➤ To make a Group Page
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Advanced Operation
Paging
➤ Press *URXSꢀ3DJH and enter the Group number (01~16)
...or press extension + ꢁꢋꢄ and enter the zone number.
Answering a Page
➤ To answer a Group Page, lift the handset off-hook, press extension + ꢁꢂꢁꢋꢈꢀand
enter the Page Zone number (01~08, depending on your telephone system).
➤ To answer an External Page Zone, lift the handset off-hook, press extension +
ꢁꢂꢁꢋꢈꢀand enter the Page Zone number (01~08, depending on your telephone
system).
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.
➤ To make an All Call Page
1. With the handset off-hook, press $OOꢀ&DOOꢀ3DJH
...or extension + ꢁꢋꢆ. This pages all telephones in the All Call Page Group but,
depending on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
➤ To answer an All Call Page
1. Lift the handset off-hook, press extension + ꢁꢂꢁꢋꢈ.
2. Enter the Page Zone Number (01~08, depending on your telephone system).
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and
external paging devices.
➤ To make an Emergency Page, lift the handset off-hook, press extension + ꢁꢋꢇ.
➤ To make an Emergency Page to a group, lift the handset off-hook, press extension
+ ꢁꢋꢌ and enter the Group number.
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Advanced Operation
Privacy
Privacy
Privacy controls the ability of more than one person to use the same extension or CO
line at the same time. Privacy applies to multiple appearances of extensions, Phantom
extensions, outside Lines and outside Line Group buttons. The application of Privacy
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with
an appearance of the line on which you are talking cannot intrude unless that
telephone has been programmed for Privacy Override. In that event, the other
telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a 3ULYDF\ꢀ5HOHDVH and/or a 3ULYDF\ꢀRQꢀ
/LQH button. On a normally private telephone, 3ULYDF\ꢀ5HOHDVH allows other
appearances of you line to join the conversation. On a normally non-private telephone,
3ULYDF\ꢀRQꢀ/LQH allows you to exclude others. The Privacy condition may be
toggled at any time during a conversation. At the end of the conversation, the line’s
privacy condition returns to its original state.
➤ To use Privacy Release
➤ While on a CO line call, press 3ULYDF\ꢀ5HOHDVH. The LED lights red. The
outside line flashes at all appearances. When another station user enters the outside
line call by pressing a common outside /LQH, the Privacy Release LED turns Off.
To add a third station, press 3ULYDF\ꢀ5HOHDVH again; the process repeats.
➤ To set/cancel Privacy
➤ Press 3ULYDF\ꢀRQꢀ/LQH to set privacy. The LED lights steady red. Others are
blocked from entering your outside line calls when they press a common /LQH
...or press 3ULYDF\ꢀRQꢀ/LQH again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
➤ To redial the last number, press 5HGLDO or
ꢍꢆ.
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Advanced Operation
Speed Dial
Speed Dial
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code.
Dial sequences can include telephone numbers, authorization codes, passwords
feature activation codes and pauses. Speed Dial may be used to originate a call or
invoked after a call is established. There are two types of Speed Dial:
•
Station SD – Your CTX System Administrator allocates a block of up to 100
personal SD numbers (10 per telephone). You have exclusive use of them and you
can create and change them from your own telephone.If you have a DKT3014
telephone, you can assign names to your station SD numbers to appear on the
Personal SD Directory display (see your CTX System Administrator or use the
procedure for “Storing Personal Speed Dial Names” on page 66.)
•
System SD – All telephones in your system can share a list of up to 800 System
Speed Dial numbers under the exclusive control of the CTX System Administrator.
In some cases, System Speed Dial enables you to reach numbers that you would
not be allowed to dial directly from your telephone.
Making a Call Using Speed Dial
There are two ways to begin a Speed Dial Call.
1. Press 6SGLDO on a DKT3000-series digital telephone
...or press the button on any telephone.
ꢍ
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Table 5
Speed Dial Access Codes
Feature
Feature Access Code Sequences
Speed Dial (Dialing an SD number)
2
+
1
Station
nnn = 100~199 Station SD bin numbers
2ꢀ+
1
System
nnn = 200~999 System SD bin numbers
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
2. If your telephone does not have a
button, press the ꢍ button, then dial the three digit
Speed Dial bin number (nnn).
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Advanced Operation
Storing a System/Station Speed Dial Number
Accessing System SD and Personal SD Directories
Names can be assigned to System and Station (personal) Speed Dial numbers. These
directories appear on large screen (DKT3014-SDL) telephones only.
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. Press the MORE Soft Key to view following pages; press PREVIOUS to page back.
3. To dial from the list, press the Soft Key next to the name. The system calls the
number assigned to the name and displays the dialed number.
4. To assign names to your Personal (Station) SD numbers, see “Storing Personal
Speed Dial Names” on page 66.
Storing a System/Station Speed Dial Number
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number
(200~999). The LCD shows your digits and you hear Entry Tone.
3. Dial the telephone number to be stored + ꢁ. Include any required access and area
codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination +
#. You hear Success Tone.
4. Release the telephone. To enter another number, repeat the process, starting with
Step 1. Refer to Table 6 below.
Example: To store a Station Speed Dial number on Index 100, dial ꢁꢈꢈꢀ+ꢀꢄꢆꢆ +
ꢃꢃꢅꢃꢂꢌꢋꢋꢆꢆꢆ + ꢁ
Table 6
Feature Access Codes
Feature
Feature Access Code Sequences
Speed Dial (Storing an SD number)
+
+ Phone No.2 +
nnn = 100~199 SD bin numbers
1
Station
+
+ Phone No.2 +
nnn = 200~999 SD bin numbers
1
System
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
2.
into a speed dial phone number.
Refer to Table 7 on page 54 to see how to enterꢍand
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Advanced Operation
Storing a System/Station Speed Dial Number
DKT3014-SDL Name Storage
If you have a DKT3014-SDL phone, you can store names for Personal SD numbers
(see “Storing Personal Speed Dial Names” on page 66).
Advanced Speed Dial Operation
Special Characters
SD numbers may include ꢆ~ꢃ, ꢁ, and Pause.
ꢍ
Table 7
Entry
Phone Number Dial String Characters
Meaning
0~9
End of Speed Dial Number when entering via access code (
)
Escape. “ꢍ” functions as an escape key indicating that the number immediately
following represents something exceptional. When ꢍ is used as an escape
character, it consumes one Speed Dial digit. Entering ꢍ
ꢍ
ꢍ
to insert a seven-second
pause would use two of 32 characters.
A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause
escape sequences. Example: To insert a 17-second pause, press . A “P”
ꢍ ꢍ
displays denoting a pause in the SD number. In this example, you would see “PP.”
ꢍꢍ
ꢍ
ꢍis entered into the speed dial string.
is entered into the speed dial string.
Long SD Numbers
Up to 32 digits can be stored in one SD number bin. If you exceed 32 digits, the excess
are stored in the next higher bin and consume the next sequential SD number.
You can dial the entire string by entering the original SD number. All digits will be
sent, including those in excess of 32. If that were Speed Dial Number 100, Number
101 would no longer be available. You are not prevented from storing a new Number
101 but, if you do, Number 100 will be shortened to 32 digits.
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Advanced Operation
Tone/Pulse Dialing
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines
programmed for rotary dial pulses. This feature enables you, while on these lines, to
switch to tone dial to access remote equipment (such as an answering machine)
requiring touchtones.
Note With ISDN calls, when 7RQHꢀ'LDOꢀ6HOHFW is pressed, all of the digits entered
after that point will be sent with touchtones.
➤ To change Tone Dialing
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press 7RQHꢀ'LDOꢀ6HOHFW. Although the outside line is
programmed for rotary dial pulses, access the outside line and dial the telephone
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial
pad. The feature is cancelled when the call is completed.
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Advanced Operation
Voice Mail - Direct Transfer
Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first
ringing that person’s telephone.
➤
To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QIꢉ7UQ. You hear feature dial tone.
2. Enter ꢁꢅꢆꢇ. You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then
Voice Mail Soft Keys
This section provides simple definitions of the Stratagy ES (including the Stratagy
iES32) Voice Mail Soft Keys. Once your telephone is connected to your Stratagy ES
voice mailbox, the LCD displays the Stratagy ES Main Menu options shown in Table
8 below.
You are then able to perform many of the standard Stratagy ES voice mail functions
using the Soft Keys on your telephone. Table 9 shows a sample of some of the
available Soft Keys.
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice
Processing User Guide.
Table 8
Stratagy ES Main Menu Soft Keys for CTX Digital Telephones
DKT 3010 SD
DKT 2010 SD
DKT 3014 SDL
DKT 3020 SD
IPT1020 SD
Voice Mail Functions
DKT 2020 SD
PLAY MSGS
SEND
PLAY
PLAY
Play Messages
SEND
MGMT
SEND
MGMT
Send Messages
MANAGE MBX
EXIT
Manage Mailbox
Exit Mailbox
HANGUP
QUIT
Disconnect from Stratagy ES
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Advanced Operation
Voice Mail Soft Keys
Table 9
Soft Keys for CTX Digital Telephones
DKT 3010 SD
DKT 2010 SD
DKT 3020 SD
DKT 2020 SD
IPT1020 SD
DKT 3014 SDL
Voice Mail Functions
ACCEPT
Confirm automatic copy destination
Create a Guest Mailbox
Additional Destinations
Add a mailbox to the list
Copy All Messages
ADD
ADD
ADD
ADD
ADD
ADD DESTS
ADD MBX
ALL MSGS
AM?
AM
APPEND
APND
Append recording
AUTO COPY
BACK UP
BSY GRT REC
BUSY GREET
CALL SCREEN
CANCEL
Set Automatic Msg Copy
Backup (rewind)
Record Busy Greeting
Select Busy Greeting (toggle)
Change Call Screening (On/Off)
Cancel recording
Cancel message and select new
destination
CANCEL MSG
CHANGE
CANC
GRT
CNCL
GRT
Change notification digits
Change Greeting
CHG
GREETING
CONT DELETE
CONT PLAY
DATE & TIME
DELAY TIME
DELETE
Continuous Delete
Continuous Play
DATE
Message Date and Time
Set Delay Time
DEL
DEL
DEL
DEL
Delete the message/guest mailbox
Delete a mailbox from the personal
distribution list
DELETE MBX
DELETE MSG
Delete message (Future Delivery Review)
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Advanced Operation
Voice Mail Soft Keys
Table 9
Soft Keys for CTX Digital Telephones (continued)
DKT 3010 SD
DKT 3020 SD
IPT1020 SD
DKT 2010 SD
DKT 2020 SD
DKT 3014 SDL
Voice Mail Functions
DESTINATION
DIRECTORY
DND
Enter automatic copy destination
Directory plus name
DIR
DIR
DND
DND
Change Do Not Disturb (On/Off)
Enable/Disable:
ENABLE/
DISABLE
• Notification template (toggle)
• Automatic copy
END TIME
FOLDERS
FORWARD
Set copy End Time
FLDR
FWD
New/Saved message folder
Forward the current message
FWD
GST
Set Future Delivery, Future Delivery
Review
FUTURE DLVR
GO FORWARD
Go forward (advance)
GUEST MBXES GST
Manage Guest Mailboxes
Immediate Fax (all faxes in folder)
Immediate Fax (current fax doc)
Set Private status (On/Off)
IMM ALL FAX
IMM THS FAX
MARK PRIVAT
SNDN
SND1
PRV
PRV
URG
MARK
URGENT
URG
Set Urgent status (On/Off)
Manage Personal Folders
MSG
FOLDERS
FLDR
FLDR
MSG NOTIFY
MULTI ENTRY
Change message Notification
Multiple Destinations
MULTI
NAME
NEXT
MULTI
NAME
NEXT
NAME
RECORD
Record your Name
Play next message
NEXT
Play next message (Future Delivery
Review)
NEXT MSG
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Advanced Operation
Voice Mail Soft Keys
Table 9
Soft Keys for CTX Digital Telephones (continued)
DKT 3010 SD
DKT 2010 SD
DKT 3014 SDL
DKT 3020 SD
IPT1020 SD
Voice Mail Functions
DKT 2020 SD
NEXT NAME
PAUSE
NEXT
PAUS
NEXT
PAUS
Play next name
Pause recording
Pause playback
PAUSE PLAY
PER DST LST
LIST
LIST
LIST
LIST
Manage Personal Distribution Lists
Personal distribution list (1~25)
PERSONAL
LIST
PM?
PM
PREVIOUS
PREV MENU
Play the Previous message
Return to previous menu
PREV
COMM
REC
REC
COMMENT
COMM
REC
Record a list Comment
RECORD
Record
REENTER
Re-enter automatic copy destination
REENTER
NAM
REDO
REDO
Re-enter name or Exit
REPLAY
Replay current message
Reply to the current message
Re-record
REPLY
RPLY
RPLY
RE RECORD
RREC
RREC
RESET
PWORD
RSET
RSET
Reset Guest Password
RETRN RECPT RTRC
RTRC
REVW
REVW
Set Return Receipt request (On/Off)
Review recording/guest mailboxes
Review current list
REVIEW
REVW
REVW
REVIEW LIST
REV OPTIONS
SAVE
Review Option Settings
SAVE
SAVE
Save the message/recording/changes
Save message (Future Delivery Review)
SAVE MSG
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Advanced Operation
Voice Mail Soft Keys
Table 9
Soft Keys for CTX Digital Telephones (continued)
DKT 3010 SD
DKT 3020 SD
IPT1020 SD
DKT 2010 SD
DKT 2020 SD
DKT 3014 SDL
Voice Mail Functions
SECURITY
COD
CODE
CODE
Change Security Code
SELECT NAME
SEND MSG
SET DAY
PICK
PICK
Select name
SEND
SEND
Send and Return to Main menu
Set the Day (1~31)
SET HOUR
SET MINUTES
SET MONTH
SET YEAR
Set the Hour (1~12)
Set the Minutes (0~59)
Set up Month (1~12)
Set up Year (last two digits)
Special Functions
SPCL FUNCT
SND ALL FAX
SND THS FAX
SPCIAL SEND
START TIME
STOP
SPCL
FAXN
FAX1
SPCL
Send All Fax (in folder to fax dev)
Send Current Fax (to fax device)
Special Delivery Options
Set copy Start Time
SPCL
STOP
STOP
OPTN
End recording
URGENT
MSGS
Copy Urgent Messages
USER OPTNS
YES
OPTN
Change User Options
Resume playback
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Advanced Operation
Call Recording
Call Recording
While on an active call, a station user can record the conversation and store it in a
Stratagy voice mailbox. Recordings can also be paused or restarted. Depending upon
your System Administrator, you are given either a manual method of recording that
allows you to designate the mailbox where the recording will be sent or an auto
method that automatically sends the recording to a predefined mailbox that is assigned
to the phone you are using. This may be your personal mailbox.
Note Ask your System Administrator which method to use when recording a call.
This feature requires the presence of a 5HFRUG and a 36ꢉ5(6 (Pause/Resume)
button on your telephone. Feature codes are not available.
Important! Stratagy ES mailboxes have a definable limit on the length one message
can be. If you plan on making lengthy recordings, see your System
Administrator so your message recording time can be properly defined.
➤
To record a call
1. With a call in progress, press 5HFRUG.
If you are using the auto method, the Record LED flashes rapidly and there is
approximately a one second interval (in extreme busy conditions, up to five
seconds) before the recording starts and the Record LED changes to the in-use
interval flash rate. You are now recording. Continue to Step 3.
...or if you are using the manual method, the Record LED flashes green rapidly.
Continue to Step 2.
2. (Manual method only) If you want to record the call to the predefined mailbox
associated with the phone you are using, press ꢁ. The Record LED flashes rapidly
and there is approximately a one second interval (in extreme busy conditions, up to
five seconds) before the recording starts and the Record LED changes to the in-use
interval flash rate. You are now recording.
...or if you want to record this call to another mailbox, enter the mailbox number
(usually the extension number). Finish by pressing ꢁ.ꢀThe Record LED flashes
rapidly and there is approximately a one second interval (in extreme busy
conditions, up to five seconds) before the recording starts and the Record LED
changes to the in-use interval flash rate. You are now recording.
3. To stop recording, press 5HFRUG. The LED turns off and the recording stops. To
resume recording at this point, you need to begin a new recording, see Step 1.
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Advanced Operation
Call Recording
Notes
The following notes apply to telephone systems that are networked. For instance, if
your company is so large that some departments are connected to one system (node)
and others are on another (either in the same building or in another city), the
telephones on the other node are considered “remote” stations.
•
When a station that started voice recording puts a line on hold (consultation-hold
or line-hold), voice recording stops and cannot be resumed.
•
When a remote station (on another node in the telephone system) starts voice
recording, then puts the call on hold, if that call is picked up by another station,
voice recording continues.
•
•
When a local Attendant “splits” two callers that were conferenced, voice recording
stops. When a remote Attendant “splits” two callers, voice recording is unaffected.
If a recorded call is put on Line hold, voice recording stops when that held call is
picked up by another station. When the held call is in a different node, voice
recording is unaffected when the held call is picked up.
•
ACD or Attendant call monitoring cannot be used if voice recording is taking
place. Conversely, if ACD or Attendant call monitoring is taking place, you cannot
use voice recording.
Pause/Resume Recording
You can pause the recording while continuing the conversation by pressing 36ꢉ5(6.
To resume recording as part of the same message, press the 36ꢉ5(6 button again.
You can pause and resume indefinitely throughout the conversation. The only limit
may be a message length imposed by the voice mail system.
Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call.
See “Adding Voice Mail to a Conference” on page 15. For instructions on the Stratagy
Voice Mail features, refer to the Stratagy Voice Processing User Guide.
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DKT3014 LCD Features
4
This chapter shows how to use the DKT3014-SDL (shown below) large screen
directory display and individual name searches.
Mode
Page
Feature
Scroll
FRED S
FEB 19
NO. 3371
12:00
MONDAY
DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
Q
Z
Msg
Mic
Spdial
Vol
Redial
Cnf/Trn
Spkr
Hold
5908
DKT3014-SDL Telephone
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DKT3014 LCD Features
Directory and Speed Dial Listings
Directory and Speed Dial Listings
The directory menu (idle state) is shown below.
Mode
Feature
Scroll
FRED S
FEB 19
NO. 3371
12:00
Page
MONDAY
Direct Station Selection
System Speed Dial
DIRECT SS
Scrolling
Directories
SYSTEM SD
Personal Speed Dial
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
Direct Station Selection
System Speed Dial
Search by
Initials
5860
Soft Keys
Direct Station Selection
This option displays all named stations in alphabetical order.
1. Press the DIRECT SS Soft Key to view
FRED J
NO. 3371
01:35
the first screen.
MAR 18
MONDAY
BOB T
2. To view the following page, press the
DON U
MORE Soft Key; press PREVIOUS to
CAROL F
FRED M
GRAY W
MORE
page back.
CUST SERV
PREVIOUS
EXIT
3. To select someone from the list, press the
CALLING
Soft Key next to their name. The system
calls that number.
3200
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DKT3014 LCD Features
Directory and Speed Dial Listings
System Speed Dial and Personal Speed Dial
Using System Speed Dial and Personal Speed Dial is very similar to using Direct
Station Selection, described above.
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page
back.
3. To select someone from the list, press the Soft Key next to their name. The system
calls that number and displays its directory information.
Internal Directory and External Directory
External Directory enables you to search the System Speed Dial Numbers
alphabetically (typically, external destinations). Internal Directory enables you to
search all of the internal name extensions alphabetically. This saves time since you do
not have to step through the lists screen-by-screen.
See Table 10 on page 67 for instructions on entering letters, numbers and punctuation
from the dial pad.
1. Press the INTERNAL DIR or EXTERNAL
FRED J
NO. 3371
DIR Soft Key to view the first screen.
INPUT THE NAME?
EXIT
FIND
2. Begin by entering the name (see
Table 10 on page 67) and pressing the
FIND Soft Key.
FRED J
B
NO. 3371
LEFT
EXIT
RIGHT
FIND
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DKT3014 LCD Features
Directory and Speed Dial Listings
If you entered “B,” all names beginning
with “B” are listed. You can press the
MORE Soft Keys to view adjacent pages.
FRED J
B
NO. 3371
BAKER G
BAWLER S
BALL F
3. To select someone from the list, press the
Soft Key next to the name. The directory
information displays.
BRETON l
PREVIOUS
EXIT
MORE
FIND
4. Press the Soft Key next to the person or
dept. you wish to call. The system calls
and displays the directory information.
FRED J
NO. 3371
00:00:01
CONFERENCE
5. Press any key to return to the idle
screen...or, from the directory listing
screen, press EXIT to return to idle.
ABR
PAGE
Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as
Soft Keys, that can be used for dialing with the Personal SD directory on the
DKT3014-SDL telephone.
Note Speed Dial bins (locations) must be assigned to your DKT3014-SDL telephone
by your System Administrator before you can store names. Your CTX System
Administrator can also associate names with Station Speed Dial numbers.
➤ To assign Station Speed Dial names
1. From a digital telephone connected to the Strata CTX, enter User Programming
Mode by dialing ꢁꢃꢌꢇꢈ or, press 3URJUDP.
2. Press 6SGLDO. “SPEED DIAL MODE” displays on the LCD.
3. Enter a Speed Dial location number (100~199, depending on system
programming).
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DKT3014 LCD Features
Directory and Speed Dial Listings
4. Enter the telephone
number to be stored. If
you normally a dial line
access code (such as ꢃ)
and/or and area code, enter
the codes before the
Example:
Press the
Press the
for “A.”
telephone number.
again for “B,” etc.
name that will appear in
the Personal SD directory
(nine characters max).
Refer to the table for other characters.
5859
You can enter
alphanumeric characters
from the dial pad (shown
right and in Table 10).
•
To move one character
to the right, press the
RIGHT Soft Key. To
add a space, press the
RIGHT Soft Key twice.
Table 10
Dial Pad Alphanumeric Characters
Number of times to press
the dial pad button
Dial Pad
Buttons
1
2
3
4
5
ꢄ
ꢊ
ꢋ
ꢅ
ꢂ
ꢈ
ꢇ
ꢌ
ꢃ
ꢆ
-
A
D
G
J
.
:
,
‘
1
2
3
4
5
6
7
8
9
0
•
•
To backspace (delete
previous character),
press the LEFT Soft
Key.
B
E
H
K
N
Q
U
X
)
C
F
I
!
&
*
L
M
P
T
W
(
O
R
V
Y
&
#
S
?
Z
/
To cycle back to the first
letter, continue pressing
the LEFT Soft Key.
6. Press 6SGLDO. The Speed
Dial name is now
programmed.
7. Go off hook. The DKT exits User Programming Mode.
8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the
name in the entry and press the Soft Key associated with that name.
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DKT3014 LCD Features
Directory and Speed Dial Listings
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User Programming
5
User programming enables you to change your telephone’s layout/registration and
other settings. With user programming you can re-define Flexible Buttons to perform
other functions.
•
•
•
Enter numbers in your personal Speed Dial list
Program One Touch and Flexible Buttons
Register Call Forward assignments for easy use (max. of four buttons per
telephone)
•
•
Assign Message Waiting Keys
Assign the background music (BGM) source to be played over the telephone’s
speaker
Note User Programming applies to LCD telephones only.
Programming Feature Buttons
Digital telephone users can use the programming mode for customizing their Toshiba
telephones without the aid of an Administrator or Service Technician. The User
Programming mode is accessed with a 3URJUDP button assigned to a Flexible Button
or through an access code. User Programming enables users to customize these
features:
•
Flexible Buttons – Toshiba telephones have 10, 14, or 20 Flexible Buttons to
which the user can assign any one of approximately 50 different features (DND,
ACB, Release, etc.). Once assigned to a button, the feature is accessed by pressing
that button. Some of the types of feature buttons that users can set on their
telephones include:
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User Programming
Flexible Button Codes
•
•
•
Call Forward – Users can set the Call Forward (CF) destination and CF-No
Answer timer for the CF buttons.
One Touch – Users can set speed dial and custom feature access code
sequences for One Touch buttons.
Background Music – Users can select Quiet Tone or the music source (up to
15) that will play on their telephone’s speaker when they activate the %*0
button.
Note Directory number and external line buttons cannot be added or deleted, but their
ring tones can be individually changed.
In addition to the Programming Mode, an advanced programming function enables
your CTX System Administrator to individually turn On/Off the telephone’s beep
tone, handset call waiting tone, and microphone background noise cancellation option.
This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen.
User Programming Mode
➤ To enter User Programming Mode, press the 3URJUDP button
...or dial ꢁꢃꢌꢇꢈ. “USER PROG MODE” appears on your LCD. The Program
LED is steady green.
➤ To exit User Program Mode, press 3URJUDP
… or go off- and on-hook press ꢁꢃꢌꢇꢈ.
Note A DKT equipped with a headset adapter ignores the hookswitch. It can only
Flexible Button Codes
Flexible buttons are the unassigned buttons on your keystrip that can be used to store
features. The number of available Flexible Buttons depends on your telephone model
and how the buttons are preassigned by the CTX System Administrator. See pages 3
and 6 for the Flexible Button locations.
The following steps enable you to program features onto Flexible Buttons for one-
touch feature access.
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User Programming
Flexible Button Codes
Setting/Changing a Flexible Button’s Function
1. Press ꢁꢃꢌꢇꢈ to enter User Programming Mode.
2. Press +ROG.
3. Press the Flexible Button to set or change.
4. Enter the Flexible Button Code (see Table 11), plus any optional parameters.
5. Press the same Flexible Button (flashing) to save the setting. “DATA
PROGRAMMED” appears on your LCD.
Table 11
Flexible Button Codes
Code
Feature
Feature
Code
Account Code
Automatic Busy Redial - On
Automatic Callback
Background Music
Call Forward (CF) - Any Calls
All Call
Busy
No Answer
Busy No Answer
CF - External (Outside) Calls
All Call
Busy
No Answer
Busy No Answer
Call Park Orbit
Call Pickup
Incoming - Group Pickup
Incoming - Directed Extension Pickup
Incoming - Directed Group Pickup
Incoming - Directed Extension Pickup
On hold - Local Retrieve
On hold - Remote Retrieve
On hold - Outside Line Retrieve
On hold - Directed Extension Retrieve
On hold and Incoming
Incoming - Any External Call
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User Programming
One Touch Buttons
One Touch Buttons
One Touch buttons can be used for storing frequently used features or dialed numbers,
such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-
touch buttons can be preassigned to your telephone – your System Administrator can
help you identify them.
If you do not have a One Touch button, but you have an available Flexible button, you
can convert the Flexible button to a One Touch button. Perform the procedure called
“Setting/Changing a Flexible Button’s Function” on page 71 (in Step 4, enter the
access code for One Touch button). Once you have created a One Touch button, you
can change the function by using the following procedure.
Changing a One Touch Button
1. Press ꢁꢃꢌꢇꢈ to enter User Programming Mode.
2. Press the One Touch button to be set.
3. Enter the digits or special buttons for the function to be dialed. You can include the
following in the dial string:
•
•
•
Dial pad digits ꢆ~ꢃ.To program special characters, see Table 12.
A maximum of 32 characters.
Station and System Speed Dial index (or bin) numbers can be entered. The
Speed Dial index number will automatically dial out on the extension or Line
programmed on the One Touch button with the associated Speed Dial index
number.
•
•
Function buttons, except One Touch or a 3URJUDP button.
Handset hooking (on-hook/off-hook) cannot be recorded.
4. Press the One Touch button to save the entry.
We suggest writing the name or number of the One Touch button on your button
strip.
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User Programming
One Touch Buttons
Table 12
Entry
Special Characters
Meaning
Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of
the remaining digits in the string until it is pressed again. Multiple “stops” can be
programmed into one string.
ꢍ+
ꢍ
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter
additional pause escape sequences. For example, to insert a 17-second pause,
enter
. The display of a pause in the Speed Dial Number shows a “P”
without specifying the duration. In this example, you would see “PP.”
ꢍꢍ
ꢍ
ꢍ
To Use a One Touch Button
➤ Press the One Touch button.
Setting/Changing a Personal Speed Dial Code
See “Storing a System/Station Speed Dial Number” on page 53.
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User Programming
Feature Codes
Feature Codes
Feature Access Codes are entered as a sequence on your telephone to use a particular
feature. For an example of Call Forward, see “Call Forward Examples” on page 31.
Table 13
Feature
Feature Access Codes
Feature Access Code Sequences1
Account Code (while on a call)
Attendant Console
+
Ext. button +
+
, dial account code digits
Automatic Busy Redial - On
Automatic Busy Redial - Off
Automatic Callback (while on a call)
Automatic Callback Cancel
Background Music
, hangup
Ext. button +
when you hear busy tone
Telephone Speaker On
Telephone Speaker Off
External Speaker On
External Speaker Off
Ext. button +
Ext. button +
Ext. button +
Ext. button +
+ music source no. (1~15) +
+
+ music source no. (1~15) +
+
Call Forward - See Table 2 on page 31.
Call Park
+
ꢀ+ Orbit Number (
~
) or your
) or your
Activate (while on a call)
Ext. No.
Ext. button +
Ext. No.
ꢀ+ Orbit Number (
~
Retrieve (while on a call)
Call Pickup
Directed DN pickup of ringing or held
calls.
Ext. button +
Ext. button +
+ Ext. No
Directed DN pickup of ringing, held or
parked calls.
+ Ext. No. to be picked up
Incoming - Group Pickup
Ext. button +
Ext. button +
Ext. button +
Ext. button +
+ Group Number to be picked up
+ Primary Ext. No to be picked up
+ Group Number to be picked up
+ Ext. Number
Incoming - Directed Extension Pickup
Incoming - Directed Group Pickup
Incoming - Directed Extension Pickup
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User Programming
Feature Codes
Table 13
Feature
Feature Access Codes (continued)
Feature Access Code Sequences1
Ext. button + + Page Zone No. (01~08)
+ Ext. No. of another phone being paged.
All Call Page, Group Page and/or
External Page Pickup of page
Call Pickup for calls on Hold
Local Pickup (call held on this phone)
Ext. button +
Remote Pickup (pickup another
extension)
Ext. button +
ꢀ+ Primary Ext. No.
Pickup an Outside Line on Hold
Pickup a an on Hold
Ext. button +
Ext. button +
ꢀ+ Outside Line on hold (001~128)
ꢀ+ Ext. No. on hold
Conferencing - Three Way
Dialing Special Characters from a Rotary Phone
Dial
Simulate Dialing ꢍ
Simulate Dialing
Dial
Ext. button +
+ new Security Code (1~15 digits) +
ꢀ+ old Security Code (1~15 digits) +
ꢀ
DISA Security Code - Change
Distinctive Ringing - See “Distinctive Ringing” on page 40.
Do Not Disturb
Local - On
Local - Off
Ext. button +
Ext. button +
Ext. button +
ꢀ+ ext. no. of the phone where DND
Remote - On
will be set + Pass Code Numberꢀ+
Ext. button +
will be set + Pass Code Numberꢀ+
ꢀ+ ext. no. of the phone where DND
Remote - Off
Door Lock Control
Door Phone Calling
Ext. button +
+ Door Lock Number
Ext. button +
on system size)
+ Door Phone No. (01~24, depending
Emergency Call
Ext. button +
Ext. button +
Ext. button +
Ext. button +
Ext. button +
Flash - Short
Flash - Long
LCD Language (Change)
LCR (Outgoing Call)
Message Waiting (MW)
Manually turn off MW LED
+ Language No.
Ext. button +
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User Programming
Feature Codes
Table 13
Feature
Feature Access Codes (continued)
Feature Access Code Sequences1
Retrieve a received MW
Ext. button +
Activate MW at another Station
without Ringing
+ Ext. no. (where you want to light the MW LED)
+ Ext. no. (where you want to turn off the MW LED)
Cancel MW at another Station
without Ringing
Messaging - Advisory
Ext. or Phantom Ext. button +
table in “Advisory Messages” on page 22). Hang up.
+ Message No. (see
Advisory Message - Activation
Advisory Message - Cancellation
Ext. or Phantom Ext. button +
+ Private Network No.
Ext. button +
. Hang up.
Network Access Code (Private
Network)
Night Ring Answer
Off-hook Call Announce or Busy
Overide
Voice First: ; Tone First:
programming for your phone.
,
,
, or , depending on
Override
Busy, Do Not Disturb
After reaching a busy or DND station, press
After reaching a busy station, press
.
Executive
Paging
Page All Groups
Ext. button +
Page Individual Groups
Ext. button +
Ext. button +
Ext. button +
Ext. button +
+ Page Zone No. (01~08)
+ Group Number
Emergency Page - Individual Group
Emergency Page - All Groups
Answer for External Group Page
Repeat Last Number Dialed
+ Page Zone No. (01~08)
Ext. button +ꢍ
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User Programming
Feature Codes
Table 13
Feature
Feature Access Codes (continued)
Feature Access Code Sequences1
Speed Dial (Storing an SD number)
+
+ Phone No.3 +
nnn = 100~199 SD bin numbers
2
Station
+
+ Phone No.3 +
2
System
nnn = 200~999 SD bin numbers
Speed Dial (Dialing a stored SD number)
4
+
2
Station
nnn = 100~199 Station SD bin numbers
4ꢀ+
2
System
nnn = 200~999 System SD bin numbers
Start Application
Travelling Class Override
Enter Code
, then dial number (enter LCR code if required)
+ Index Number + old Code + + new Code +
Change Code
User Programming Mode
Voice Mail (VM)
While on a call, press
+
. Dial VM mailbox
Direct Transfer to Voice Mail
number (usually Ext. Number) +
With handset off-hook, press
With handset on-hook, press
.
Volume Control - Beep
. Press
. Press
L or M.
Volume Control - Ringing
L or M.
1. If you have “hot dialing,” you do not need to press Ext. button as part of the sequence.
2. Stations must be assigned/enabled SD capabilities in system programming by an Administrator in
Program 200-30 (System SD) and Program 200-35 (Station SD).
3.
into a speed dial number.
Refer to Table 7 on page 54 to see how to enter ꢍ and
4. If your telephone does not have a
Dial bin number (nnn).
button, press the ꢍ button, then dial the three digit Speed
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User Programming
LED Indicator Details
LED Indicator Details
Each line and feature button has a LED next to it which indicates the status of the line
or feature associated with the button. Line LEDs light red or green and flash at varying
rates to indicate call status (see Table 14).
Table 14
LED Indicators
Your Station (Green)
Interval Rates
Other Station (Red)
LED
Extension In-Use
(access outside line)
2 seconds On, 1/8 second Off
— 1/8 second On/Off
steady
Incoming Call
(while ringing)
1 second on at 10 pulses/
second —1 second Off
one second On/Off
Hold (outside line) If using 3RROHGꢀ
/LQHꢀ*US, the hold indication is only at
the station that places the call on hold.
4 pulses/second for 1/8
second On/Off
1/2 second On/Off
steady
Hold – Consultation
(during consultation/transfer to another
station)
10 pulses/second
Hold – Exclusive (outside line)
10 pulses/second
steady
flashes
Hold – Recall
1 second at 2 pulses/second,
(when held call recalls your idle station) 1 second at 10 pulses/second
1 second at 2 pulses/second,
Hold – Exclusive Recall
steady
1 second at 10 pulses/second
Your extension button flashes
10 pulses/second—1 second
(while station ringing)
Off
Internal Call
[SDN] red flashing or
green ringing
Busy Station Transfer
4 pulses/second, 1/8 second
(outside call transferred to your busy
On/Off
3/4 second on, 1/8
second Off
station from a designated station or AA)
After disconnecting first call...
10 pulses/second
10 pulses/second
2 pulses/second
steady
Conference
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DADM/DSS Console
6
This chapter provides an overview of the following two optional units and describes
the features, buttons and associated LEDs. It describes the various models for the
following two types of units.
•
Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital
telephones. Up to two DADMs can be connected to a telephone.
•
Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital
telephone. Available for system operators who do not have an attendant console.
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DADM/DSS Console
DADM
DADM
Digital add-on Modules (DADM) can be connected to 3000-, IPT, and 2000-series
telephones to provide additional buttons. Certain models are not interchangeable.
The DADM3120 works with the DKT3000-series telephones and the IPT1020-SD.
The DADM3020 works with 3000-series telephones only and the 2000-series
telephone requires a 2000-series DADM.
The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks
similar and has the same functions.
Buttons and LEDs
The DADM3120 and DADM3020 essentially look and operate the same way, each
providing 20 feature buttons to their respective telephones. These flexible feature
buttons can be assigned as CO line, Directory Number, DSS, One Touch Speed Dial or
any other flexible feature.
Up to two DADMs can be attached to a telephone to
provide 40 buttons to supplement the telephone’s 10
or 20 buttons.
Each DSS button and /LQH button has an LED that
provides a status of the outside line or station
assigned to it. The DSS button acts like a speed dial
button to a specific extension.
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
222
221
220
239
238
237
236
235
234
233
232
231
230
•
•
•
A station or line shows steady red when in use by
others; green when in use by the DADM.
A DSS LED will flash red while making a call
and turn intermittently green once connected.
An outside Line LED is green when the outside
line is in use by the DADM console user. It is red
if it is in use by another telephone user.
Note Button numbers in the figure to the right are
examples only.
First DADM
Second DADM
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DADM/DSS Console
DSS Console
DSS Console
The Direct Station Selection (DSS) console
operates alongside of a digital telephone to
provide 60 additional buttons. The 3000-
series telephone requires a 3000-series DSS;
the 2000-series telephone requires a 2000-
series DSS. A DDSS3060 example is shown
right. The DDSS2060 (not shown) looks
similar and has the same button/LED
functions.
209
208
207
206
205
204
203
202
201
200
219
218
217
216
215
214
213
212
211
210
229
228
227
226
225
224
223
221
221
220
239
238
237
236
235
234
233
232
231
230
249
248
247
246
245
244
243
242
241
240
NT
AC
257
256
255
254
253
252
251
250
Note The IPT1020-SD does not support a
DSS console.
The 60 flexible feature buttons can be
assigned as CO line, extension, DSS, One
Touch Speed Dial or any other flexible
feature.
The DDSS3060 console uses dual red and
green LEDs to show call and feature status.
2039
Note Button numbers in the above figure are examples only.
DSS Buttons
DSS buttons can appear on both the DADM and DSS Console. Each DSS button is
associated with a particular station in your telephone system. DSS buttons can transfer
an outside call to the associated station or make a direct call to the associated station.
The DSS LED lights steady red when the station associated with the DSS button is
ringing, busy on a call, or when the associated station is idle, but all appearances of the
station’s extensions are busy or in-use by other stations. When the associated DSS
button is in the Do Not Disturb mode, the LED blinks red at a slow rate.
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group
Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch
Buttons that may be programmed to call these destinations.
The LED colors described in this section apply to the DADM3020 and DDSS3060.
Described Flash conditions apply to all DSS console models and the DADM.
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DADM/DSS Console
DSS Console
Calling a Station
➤ To call a station’s extension from either a DSS console or a DADM, press the DSS
associated with the station.
A station call with a DSS button can be made on-hook or off-hook, and with Voice
First or Tone signaling. After pressing the button, treat the call like any other
station call made from a digital telephone.
DSS LEDs indicate whether the associated station is idle or busy. The LED is
steady red if the station is busy or ringing, and is not lit if idle. If all the station’s
PDN buttons are being used by other stations, the DSS LED of the station is lit
steady red, but the station may be idle. If the station is in the Do Not Disturb mode,
its DSS LED lights blinking red.
Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console
or a DADM.
➤ To transfer a call to an idle station
1. Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line or extension LED flashes green
at double the on-hold rate, and the DSS LED flashes green. You hear a single ring
tone. (If using the Tone signaling mode, you hear successive ring tones.)
2. Announce the call.
With Tone signaling, you would have to wait for the called station to answer before
announcing the call.
3. Hang up.
The call rings the called station when you hang up. While the called station is
ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold
rate or if on a extension button, it goes idle.
When the called station answers the call, the DSS LED stays steady red, and the
Line LED becomes steady red.
4. If the station does not answer before a period set in system programming, the call
recalls your station.
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DADM/DSS Console
DSS Console
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use
the DSS to transfer the call, even though the DSS LED associated with the station you
are “transferring to” is red.
➤ To transfer call to a busy station
1. Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The
Line or extension LED flashes green at double the on-hold rate, and the DSS LED
remains steady red.
2. Hang up.
The call rings the called station once with the camp-on tone. While the called
station is receiving this tone, the Line LED flashes green (on-hold rate) or if you
are on a extension button, it goes idle. The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line LED becomes steady
red. The [DSS] LED remains steady red.
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but
will recall your telephone immediately.
If the call is not answered after a specified Recall time set in system programming,
camp-on is cancelled and the transferred call rings back.
Call Answering (Outside Line)
If your DADM or DSS console is equipped with a /LQH button, you can answer
outside line calls from the DADM or DSS console as you would from a digital
telephone.
➤ To answer an incoming outside line call to a DADM or DSS Console, press the
flashing /LQH.
Speed Dial
Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can
be programmed to dial telephone numbers or to access features. 6' buttons on either
the DADM or DSS console function like 6' buttons on digital telephones.
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DADM/DSS Console
DSS Console
Paging
You can make an announcement page to a group of telephone speakers selected in
system programming with $OOꢀ&DOOꢀ3DJH on the DSS console. 6' (if programmed)
on either the DSS console or the DADM can be used for page announcements. See
“All Call Page” on page 50.
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in
system programming to ring stations that are in the Call Forward mode, instead of
being forwarded. Usually the console’s telephone is the unit activated to perform this
function. Among other applications, this feature can be used to notify a person who
forgets to deactivate the Call Forward feature after returning to the office.
➤ To override call forward with the console’s associated telephone
1. Press &QIꢉ7UQ or extension button.
2. Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your
station has a typical program setting.
➤ To override call forward with your DSS Console
➤ Press the station DSS button set for Call Forward.
Night Transfer Button
This button enables a pre-programmed station to place the system into Day, Day2 or
Night Mode. See your System Administrator for information on the settings for Day,
Day2 or Night Mode. Usually, these modes will transfer calls to a designated location
or voice mailbox, depending on programming.
1. Press 1LJKWꢀ7UDQVIHU.
2. Press the desired Mode number:
•
•
•
Press ꢄ for Day Mode (LED remains off).
Press ꢊ for Day2 Mode (LED flashes red).
Press ꢋ for Night Mode (LED is solid red).
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Centrex Application
A
Your system may be equipped with the Centrex Application, which enhances its
feature capability when installed behind a Centrex or PBX system. Your telephone
may have access to one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s extension can be three or four digits. It is, therefore, possible to match a
station’s extension and Centrex line extension number. Dial the entire station number
when indicated.
Note Some access code numbers may have been changed to avoid system numbering
plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a pre-programmed Flexible Button
on your telephone, instead of dialing a Centrex access code. The Centrex access code,
including the necessary flash and/or pause sequence, is activated when the button is
pressed. See your Centrex or PBX operations manual for specific details.
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically
repeated with your digital telephone, enabling you to answer appropriately for either
outside, inside or callback calls.
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Centrex Application
Delayed Ringing
Delayed Ringing
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second
ring delay at stations to permit alternate answering conditions. Answer the line when
your telephone is ringing.
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Button Labels
B
All Flexible Buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your CTX System Administrator for button assignments.
The button labels in Table 15 are for the Programmable Buttons on your telephone.
Programmable buttons are the unmarked buttons on your keystrip.
Table 15
Button
Feature Button Definitions
Definitions
Account Code – Press to enter a Voluntary Account Code anytime during a Central
Office (outside) line call without interrupting the conversation.
All Call Voice Page – Press to page all of the telephones in the All Call Page group.
Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy
tone on a dialed outside line call (not available when calling on Tie or Direct Inward
Dialing (DID) outside lines).
Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.
Also used for outside line queuing when all lines are busy.
Call Forward-All Calls – Press to forward all calls to another station or voice mail
device.
Call Forward-Busy – Press to forward calls immediately to another station or voice mail
device when your station is busy or in the Do Not Disturb mode.
Call Forward-Busy/No Answer – Press to forward calls immediately to another station
or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards
calls when your station is not answered after 8~60 seconds (set at your station).
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Button Labels
Delayed Ringing
Table 15
Button
Feature Button Definitions (continued)
Definitions
Call Forward-No Answer – Press to forward calls to another station or voice mail device
when your station is not answered after 8~60 seconds (set at your station).
Call Forward-External – Press to forward Private or DID line calls to an external or
internal telephone number.
Caller ID
Caller ID – Press to view the Call History list (may include name/number, date, status).
Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension,
and page calls.
Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode.
Direct Station Selection(s) – Press to ring a preselected station. The LED associated
with each DSS button provides the status (idle/busy) of the station assigned to the
button.
Flash – Press to perform the following functions: Disconnect and recall dial tone on a
outside line; access Centrex or PBX features; enter a pause or flash signal when
programming speed dial numbers.
Group Pickup – Press to pick up a call that is ringing a station that belongs to a Pickup
Group that your station is a member of.
Line – Press to answer or access an outside line.
Microphone Cutoff – Press to turn the microphone off/on while idle, providing privacy
when you receive handsfree internal calls. Also functional when your station receives
calls – The Mic button controls the microphone when you originate calls.
Additional Messages Waiting
Press to control the system’s outside line ringing pattern for after-hours incoming calls.
Park – Press to park internal or outside calls in an orbit. Call retrieval can be made
locally from the same parking telephone or remotely from a different telephone.
Pooled Line – Press to access an available outside line from a group of lines appearing
under one button.
Privacy – Press to block Privacy Override on common outside line buttons. This button
does not block Busy Override or Executive Override.
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Button Labels
Delayed Ringing
Table 15
Button
Feature Button Definitions (continued)
Definitions
Privacy Release – Press to release privacy on common outside line buttons, enabling
other station users to enter your conversations on those buttons. Privacy release does
not apply to common extension buttons which are always private.
Program – Press to enter User Programming mode, which enables you to re-define
Flexible Buttons to perform other functions, including programming One Touch and
Flexible Buttons, register Call Forward assignments, assign Message Waiting Keys
and assign BGM sources played over the telephone speaker.
Pause/Resume – Press to pause or resume recording a conversation to a voice
mailbox or when playing back the recording.
Record to Voice Mail – Press to record current conversation to voice mailbox.
Release and Answer – Press to disconnect or complete the transfer the current outside
or extension call and automatically answer the new incoming outside or extension call.
Release – Press to disconnect or complete the transfer of the current outside or
extension call and to place your station in the idle condition.
Speed Dial – Press to Speed Dial a telephone number or feature access codes. SD
buttons can be used as either System Speed Dial numbers or Station Speed Dial
numbers.
Pause (Long) – Press to insert a 10-second pause when programming Speed Dial
numbers.
Pause – Press to set either a one-half or two-second pause when programming Speed
Dial numbers. (The pause time is set in system programming).
Start – Press to make an outgoing call using an ISDN trunk.
Sub address – Press to enter a sub address on an ISDN trunk outgoing call.
Background Music – Press to turn Background Music on or off over your station
speaker.
Tone – Press to change the outgoing dialing of the outside line in use from dial pulse to
tone signaling.
Door Unlock – Press to unlock a door lock mechanism.
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Button Labels
Delayed Ringing
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IPT1020-SD Settings
C
This chapter explains how to enter data for your IPT1020-SD telephone if it was not
previously entered by the telephone installer or if you need to change this information.
You may also need to ask your Telephone System Administrator for the information
required for the following steps (IP address, subnet mask number, router address,
Station ID, CTX Strata Net node number, IP address for the BIPU-M1A, etc.).
Notes
You may want to enter a period or backspace when performing the following steps.
While in telephone programming mode (Press ꢋ+ꢈ+ꢃ++ROG (simultaneously) to
enter programming mode), you can use these buttons for the following functions:
•
•
•
Press to enter a period.
ꢍꢀ
Press 9RO M to backspace.
Press 6SNU to cancel entry and start over.
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IPT1020-SD Settings
FB Buttons
FB Buttons
When you press ꢋ+ꢈ+ꢃ++ROG (simultaneously) to enter telephone programming
mode, you may need to press Feature Buttons ()%). The following illustrations show
you the location of these )% buttons on 20, 10, and 14 button telephones.
FB buttons for 20-button phones
IPT1020-SD, DKT3020-S, DKT3020-SD
FB buttons for
10-button phones
Page
Scroll
Feature
Mode
DKT3010-S, DKT3010-SD
FB10
FB20
FB19
FB18
FB17
FB16
FB15
FB14
FB13
FB12
FB11
FB10
FB09
FB08
FB07
FB06
FB05
FB04
FB03
FB02
FB09
FB08
FB07
FB06
FB05
FB04
FB03
FB02
FB01
Q
Z
Msg
Mic
Spdial
Vol
Redial
FB01
Spkr
Cnf/Trn
Hold
6929
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IPT1020-SD Settings
FB Buttons
FB buttons for 14-button phones
DKT3014-SDL
Mode
Feature
Scroll
Page
FB07
FB06
FB05
FB04
FB03
FB02
FB01
FB14
FB13
FB12
FB11
FB10
FB09
FB08
Q
Z
Msg
Spdial
Redial
Cnf/Trn
Vol
Mic
Spkr
Hold
5442
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IPT1020-SD Settings
Initializing the IPT1020-SD
Initializing the IPT1020-SD
CAUTION! If you initialize the IP telephone, all settings return to default.
1. Press ꢋ+ꢈ+ꢃ++ROG (simultaneously).
2. Press 9RO L.
LED Off = don’t initialize). See “IPT1020-SD Function Settings” on page 97 for
details.
4. Press )%ꢆꢊ to initialize LCD contrast setting (LED On = initialize, LED OFF =
don’t initialize).
5. Press )%ꢆꢋ to initialize the telephone’s IP network connection settings (LED On =
initialize, LED Off = don’t initialize). See “IPT-to-IP Network Connection
Instructions” below for details.
6. Press +ROG again to complete the initialization process.
7. Go off-hook and hang up.
IPT-to-IP Network Connection Instructions
1. Press ꢋ+ꢈ+ꢃ++ROG (simultaneously).
2. Press ꢊ, then press +ROGꢀto select the Network Setting Mode.
3. Press )%ꢄ to see if the DHCP server is in use or not. Press one of the following
(normally, use ꢄ: manual setting):
ꢄ: manual setting, then press +ROG.
ꢊ: auto setting by DHCP server, then press +ROG.
4. Press )%ꢊ. Enter the IP address for this IPT and press +ROG. To enter the period in
an IP address, press the button on your dialpad (e.g., if the IP address is
ꢍꢀ
“192.168.1.241,” press ꢄꢃꢊꢍꢄꢈꢌ ꢄ ꢊꢅꢄ).
ꢍ ꢍ
5. Press )%ꢋ. Enter the subnet mask number and press +ROG. (e.g., if the subnet
mask address is “255.255.255.0, press ꢊꢂꢂꢍꢊꢂꢂ ꢊꢂꢂ ꢆ).
ꢍ
ꢍ
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IPT1020-SD Settings
IPT-to-IP Network Connection Instructions
6. If the IPT is connected to a router or other gateway device, press )%ꢅ. Enter the
router address, then press +ROG. Only used if Step 3, above, is set for manual
setting.
7. Press )%ꢂ. Enter a Station ID for the IPT and press +ROG. This is usually your
telephone’s primary number (PDN).
8. Press )%ꢈ to enter the CTX Strata Net node number of the CTX node that contains
the BIPU-M1A to which this IPT interfaces, then press +ROG. This FB setting is
for CTX networked systems only.
9. Press )%ꢄꢄ for BIPU IP address mode. Press one of the following:
ꢄ: manual setting, then press +ROG. Press )%ꢄꢊ and enter the BIPU IP address,
then press +ROG. (e.g., if the BIPU IP address is “192.168.1.241,” enter it in this
format ꢄꢃꢊꢍꢄꢈꢌ ꢄ ꢊꢅꢄ).
ꢍ ꢍ
ꢊ: auto setting by broadcast, then press +ROG.
release), then press +ROG.
10. Press +ROG again to set all the above data.
11. Go off-hook and hang up. The IPT will search for the BIPU-M1A, initialize and
then set the IP address (from 20 sec. to 60 sec.). Time, Date and PDN displays on
LCD when the information is set.
Note See “IP Telephone Start Up Sequence” below for an explanation of the LCDs
that you will see during this procedure.
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IPT1020-SD Settings
IPT-to-IP Network Connection Instructions
IP Telephone Start Up Sequence
After the IP telephone network setting has been programmed, the following displays
occur after the IP telephone is hung-up:
Action
1. IPT
LCD Indication
Remarks
INITIALIZING
PLEASE WAIT...
initializes.
2. IPT
Possible errors:
IPaddress setting...
searches
for IP
• IP address is not
set.
IPaddress setting...
Can’t set IPaddress
address.
• No DHCP server,
etc.
If error occurs, IP address setting is carried out
continuously.
3. IPT
Retries every 10 seconds.
Possible errors:
Searching BIPU...
searches
for BIPU.
• BIPU is not found
Searching BIPU..
BIPU not found
“time out.”
• BIPU is not found
(Station ID
automatic setting).
Searching BIPU..
Can’t get StationID
• BIPU is not found
(StationID manual
setting)
Searching BIPU..
StationID unmatch
• Multicast address is
not registered
Not exist Multicast addr
(BIPU IP address
setting mode is automatic setting by multicast)
• BIPU IP address is
not registered
(BIPU IP address
Not exist BIPU address
setting mode is manual setting.
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IPT1020-SD Settings
IPT1020-SD Function Settings
Action
LCD Indication
Remarks
4. Registering
to BIPU
When registering fails, IPT retries by starting at
Step 2 again.
Registering IPT
Error message:
Registering IPT
Can’t register IPT:EXXX
“Exxx” is error
number.
5. Registering LCD data is indicated from
completion
- normal
action.
CTX. Example:
NO. 205
FEB 28 THURSDAY 01:09
IPT1020-SD Function Settings
These steps enable you to turn On/Off button beeps, room noise cancellation, handset
Busy Override, and headset volume control. You can also adjust the setting for carbon
headsets vs. non-carbon headsets.
1. Press ꢋ+ꢈ+ꢃ++ROG (simultaneously).
2. Press ꢆ then +ROG.
3. Press the Feature Buttons to turn the LEDs On/Off (see Table 16).
Table 16
FB
FB1
IPT1020-SD Function Settings
LED ON
LED OFF
Buttons do not beep.
Buttons beep.
Speakerphone/Microphone sensitivity
is lower.
Speakerphone/Microphone sensitivity is
normal.
FB3
FB4
Enable handset Busy Override (BOV)
tone.
Disable handset BOV.
Turn LED On if carbon headset is
attached.
Turn LED Off if carbon headset is not
attached.
FB11
4. Press +ROG to set the above data.
5. Go off-hook and hang up.
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IPT1020-SD Settings
Setting the IPT1020-SD Headset Transmit Volume
Volume
1. Press ꢋ+ꢈ+ꢃ++ROG (simultaneously).
2. Press ꢁ.
3. Press the Feature Buttons to turn the LEDs On/Off for the desired volume
transmission level (see Table 17).
Table 17
Volume Level Transmitted from Headset Microphone
LEDS
Transmit Level
FB3
ON
FB2
ON
FB1
ON
Level 7 (min.)
Level 6
ON
ON
OFF
ON
ON
OFF
OFF
ON
Level 5
ON
OFF
ON
Level 4
OFF
OFF
OFF
OFF
Level 3 (initial value)
Level 2
ON
OFF
ON
OFF
OFF
Level 1
OFF
Level 0 (max.)
4. Press FB4 for handset voice output in speakerphone mode (LED On = with, LED
Off = without).
5. Press +ROG to set the above data.
6. Go off-hook and hang up.
Viewing IPT1020-SD Terminal Information
1. Press ꢋ+ꢈ+ꢃ++ROG (simultaneously).
2. Press ꢄ, then press +ROG.
3. Press )%ꢄ to view IPT firmware version (application and boot versions, read
only).
4. Press )%ꢊ to view IPT MAC address (read only).
5. Go off-hook and hang up.
98
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Index
A
History), 35
about this book
conventions, viii
how to use this guide, viii
organization, vii
related documents, ix
account codes, 23, 71, 74
calls, 23
FB, 92
forced, 23
verified/non-verified, 23
advisory messaging, 76
all call page, 50
alphanumeric entry, 67
ANI, 35
answer a call, 10
station, 28
answering calls, 9
attendant console, 74
automatic
busy redial, 71, 74
callback, 26
callback cancel, 71, 74
hold, 17
system, 28
call history, 35
call hold, 17
calling, 9
call park, 74
orbits, 35
line selection, 8
automatic busy redial, 25
automatic hold, 17
call pickup, 36, 71, 74
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Index
D ~ G
held calls, 75
DSS, 39
call recording, 61
call transfer, 13
call waiting, 38, 48
centrex
calling, 82
application, 85
CO line
call transfer, 13
CO line buttons, 7
CO line queuing, 39
conference
transferring, 82
calls, 14, 75
hold, 17
split/join/drop, 16
emergency
call, 75
page, 50
D
DADM, 80
delayed ringing, 86
dial pad, 67
direct inward system access (see DISA)
directories, 67
direct station selection, 64
buttons, 39
DISA
security code, 75
distinctive ringing, 40
do not disturb, 41, 75
override, 47
forced account codes (verified/non-
verified), 23
door lock, 42
G
control, 75
group line button, 7
group pickup, 36
door phone, 43
calling, 75
drop, 16
100
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H ~ P
message waiting, 11, 75
message waiting light
messaging
advisory, 76
H
handset calling, 9
hold, 17
line hold, 13, 36
hot dialing, 8, 9
Msg button/LED, 11
I
indicators
LED, 78
internal directory, 65
IPT1020-SD, 4, 44, 91
ISDN
names
network access, 76
buttons, 55, 89
J
join, 16
L
language changes, 75
language code, 45
LCD
one touch button, 72, 73
(large screen), 63
3000-series buttons, 3, 6
contrast, 18
busy, 47
executive, 48
LCR
dialing out, 75
LED indicators, 78
line
access, 7
automatic selection, 8
buttons, 7
travelling class, 77
override calls, 47
ringing preference, 8
line button, 7, 13
P
paging, 37, 84
access codes, 71, 76
park, 74
M
making a call, 9
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Index
R ~ V
personal speed dial, 53, 65
pickup, 36
answering, 10
pick up group calls, 37
pooled line group, 7
privacy, 51
override, 49
private network access, 76
programming
telephones
buttons, 71
FB buttons, 92
transfer, 13
travelling class override, 77
two (tandem) CO line connection, 15
R
redial, 13
repeat last number dialed, 76
ringing
line preference, 8
ringing repeat, 85
S
signaling
tone, 8
voice first, 8
soft keys, 20, 21
2000-phone location, 6
speakerphone, 10
speed dial, 52, 72
access codes, 52, 53, 71, 77
names, 66
personal, 53, 65, 73
system, 53, 65
speed dial (DADM or DSS), 83
Spkr button, 9
102
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