Sprint Worldwide Services Guide
HTC Touch Pro2
© 2009 Sprint. Sprint and the logo are trademarks of Sprint.
Other marks are the property of their respective owners.
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Table of Contents
Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Using Your Device in GSM Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Using Your SIM Card’s PhoneBook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting GSM Services Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contacting Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Selecting a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
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Sprint Worldwide Wireless Service
Your device allows you to roam throughout the world using both CDMA (Code Division Multiple Access)
and GSM (Global System for Mobile Communications) networks. For a complete list of countries and
To use Sprint international roaming services, you must be a current Sprint subscriber. You must
also meet international toll authorization and credit requirements to roam in most places outside
of the United States. Depending on your overseas location and coverage, you may not have
access to all features. Service may be interrupted if you change phones or phone numbers
before traveling abroad.
Note
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Your SIM Card
Your device comes with a preinstalled SIM (Subscriber Identity Module) card to support
roaming on compatible GSM networks. The SIM card must be activated for international
wireless service prior to its initial use (outside of the United States).
To activate Sprint Worldwide service:
ᮣ
● Click Chat with us to talk online with a Sprint representative
– or –
● Click Email us to send an email to a Sprint representative
– or –
ᮣ
Call 1-888-226-7212, option 2, to speak to a Sprint representative.
For more help with Sprint Worldwide international setup, tap Start > All Programs , scroll down
the All Programs screen, and then tap International Usage to display a brief set of onscreen
GSM setup instructions.
Your SIM card should be preinstalled. If you need to reinstall your SIM card, see “Removing Your
SIM Card” on page 3. The SIM card included with your device contains information specific to
your device and should be retained with the device for use on GSM networks.
Note
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Removing Your SIM Card
The SIM card comes preinstalled but can be removed if necessary.
1. Remove the back cover.
Ⅲ Remove the stylus. (You need to temporarily remove the stylus to be able to remove
the back cover.)
Ⅲ Hold the device with both hands and the front panel facing down.
Ⅲ Push the back cover up with your thumb until it disengages from the device
and then slide it up to remove.
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2. Remove the battery if it is installed. To remove, lift out the battery from the groove at the
upper right side of the battery compartment.
Groove
3. To remove the SIM card, first insert the tip of the
stylus into the small hole above the SIM card
slot, and then push the SIM card out with the
stylus. Slide the SIM card out from the slot with
your thumb or finger.
4. Press the Power button to turn the device on.
Ⅲ Your device will turn on, search for Sprint
service, and then enter standby mode.
Ⅲ If your device is not yet activated, see the
“Activating Your Device” section of the HTC
Touch Pro2 User Guide for more information.
Ⅲ By default, your device is set to Global mode.
If there is no SIM card on your device, your
device will display a message to inform you
that it will switch to CDMA mode.
Removing the SIM Card
Your device’s battery should have enough charge to turn on, find a signal, set up your voicemail,
and make a call. You should fully charge your battery as soon as possible. See the “Charging the
Battery” section of the HTC Touch Pro2 User Guide for details.
Note
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Using Your Device in GSM Mode
Entering GSM Mode
By default, your device operates in Global mode. With a SIM card installed, Global mode
allows your device to seamlessly switch from a CDMA network to a GSM network when you
are traveling in another country and there is no CDMA service available in your location.
If necessary, you can also manually change the network mode setting of your device to
GSM-only mode.
To change the network mode to GSM:
1. Tap Start > Settings > Menu > Phone Network Mode.
2. From the Mode of operation list, select GSM only.
3. Tap ok.
While in the United States, your device will operate only in CDMA mode; domestic GSM networks
will not be accessible via this device.
Note
Making and Answering Calls in GSM Mode
When traveling on international GSM networks while in GSM mode, you can place and
answer calls the same as in CDMA mode. Certain features and services are not available in
all countries.
Calling Emergency Numbers in GSM Mode
When traveling on international GSM networks while in GSM mode, you can place calls to
emergency services (even if your account is restricted or Call Barring is active.)
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To place calls to emergency services:
1. Press the Talk key to open the Phone screen.
2. Tap
.
Plus (+) Code Dialing and Global Smart Dialing
Placing calls from one country to another country is simple with the Plus Code Dialing. When
you place international calls, Plus Code Dialing automatically fills in the international access
code for your location (for example, 011 for international calls placed from the United States).
When the Global Smart Dialing feature is enabled, you can preconfigure the country to call.
Plus Code Dialing also becomes automatic when you use Global Smart Dialing. You simply
enter the 10-digit number when placing your international call. Both the “+” symbol and
country code will automatically be prepended to the number.
Configuring Global Smart Dialing in GSM Mode
1. Press the Talk key to open the Phone screen.
2. Tap Menu, scroll down the menu, and then tap Global Smart Dialing.
3. Select the Enable Global Smart Dialing check box.
4. Select the country to which you are calling from the Dial to list. The corresponding
country code will appear in the Country Code box. (You cannot change the country code.)
5. Tap Done.
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Using Plus Code Dialing with Global Smart Dialing in GSM Mode
1. On the Phone screen, directly enter the 10-digit number to call. This number includes
the area code (without the leading zero, if any) and phone number.
2. Tap
on the Phone screen or press the Talk key to place the call.
(The Phone screen will then display the complete number, including the “+” symbol
followed by the country code and the 10-digit number. The “+” symbol automatically
inserts the access code for international dialing.)
When Global Smart Dialing is not enabled, you need to manually enter the “+” symbol and the
country code of the person you are calling. Tap and hold to enter the “+” symbol, and
then enter the country code, followed by the city or area code and the phone number.
Note
Direct Dial in GSM Mode
When the number you want to call (area code and phone number) contains fewer than 10 digits,
you need to use direct dialing to place international calls.
Note
To use direct dialing to place an international call:
Enter the international access code, the country code, the city or area code, and the
ᮣ
phone number, and then tap to complete the call.
Making Calls Within a Country (Local or Long Distance Dialing)
The steps for making an international call within the same country are identical to those for
calling country-to-country, except it is not necessary to enter the country code.
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Calling the United States from Another Country in GSM Mode
To place a call to the United States from another country:
1. Follow the same steps in “Configuring Global Smart Dialing in GSM Mode” on page 6 to
enable Global Smart Dialing, making sure to select the United States in step 4 of that
sequence.
2. On the Phone screen, enter the area code without the leading zero, followed by the
number of the person you are calling. (The area code and phone number should
total 10 digits.)
3. Tap
on the Phone screen or press the Talk key to place the call.
(The “+” symbol and U.S. country code are automatically prepended to the dialed
number. Also, the “+” symbol automatically inserts the exit code for the country from
which you are calling.)
When Global Smart Dialing is not enabled, you need to manually enter the “+” symbol and the
U.S. country code to place the call. Tap and hold to enter the “+” symbol, tap to
insert the U.S. country code, and then enter the city or area code followed by the phone number.
Note
Calling Other Countries in GSM Mode
To place a call from one country to another country:
1. Follow the same steps in “Configuring Global Smart Dialing in GSM Mode” on
page 6.
2. On the Phone screen, enter the complete local number according to the dialing
sequence used by the country to which you are calling. For instance, the standard
dialing sequence used in many countries comprises the area code without the leading
zero, followed by the phone number. (The complete local number should total 10 digits.)
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3. Tap
on the Phone screen or press the Talk key to place the call.
(The “+” symbol and country code are automatically prepended to the dialed number.
Also, the “+” symbol automatically inserts the exit code for the country from which you
are calling.)
When Global Smart Dialing is not enabled, you need to manually enter the “+” symbol and the
country code of the person you are calling. Tap and hold to enter the “+” symbol, and
then enter the country code, followed by the city or area code and the phone number.
Note
Retrieving Voicemail Messages
Your device uses the same Voicemail box for both Sprint CDMA and GSM modes.
To retrieve voicemail messages:
1. Enter the international access code (or if in GSM mode, tap and hold
until a “+”
symbol appears on the Phone screen).
2. Enter
3. When you hear the voice greeting, tap
by
followed by your 10-digit phone number.
and enter your password, followed
.
International Data Roaming
Sprint Worldwide Wireless Service can also keep you connected via email and Web
browsing when traveling in countries in which Sprint offers data service. Data services are
the services available where you are traveling.
Prior to using your Sprint Worldwide GSM Data Services, you must establish and utilize your
CDMA data services domestically on the Nationwide Sprint Network.
Note
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Getting Started with Data Services
Before you can use Sprint Worldwide Data Services, you must first have these services
activated on your account.
ᮣ
● Click Chat with us to talk online with an International Services representative.
– or –
● Click Email us to send an email to an International Services representative.
– or –
ᮣ
Call 1-888-226-7212, option 2, to speak with an International Services representative.
Once your services are activated, you may need to select a GSM data services provider for
the country you’re in. (See “Selecting a Network” on page 20.)
Accessing Your Email and Data Services on CDMA Networks
Since your device is set to Global mode by default, it automatically detects CDMA
networks. If a data service is available on a CDMA network, you do not need to manually
set your device to CDMA mode. You also do not need to select the specific carrier.
Selecting a specific carrier is necessary only for providers on the GSM network.
If you changed the network mode setting of your device to GSM-only mode while you are
traveling, you need to set it back to Global mode or CDMA-only mode to access CDMA
data services.
To change the network mode from GSM to Global or CDMA-only mode:
1. Tap Start > Settings > Menu > Phone Network Mode.
2. From the Mode of operation drop-down list, select Global or CDMA only.
3. Tap ok.
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Using Your SIM Card’s PhoneBook
Your SIM card contains its own phone book that is separate from your device’s internal
Contacts list. You can update and maintain the SIM PhoneBook whenever your SIM card is
installed on your device, even if you are not in a GSM service area.
When saving a Contacts entry to your SIM card, note that only the name and number are
saved. Entries stored on the card do not contain any detailed information that may be stored
in the device's internal memory. To store additional information for a particular contact, such
as email addresses or dates, it is important to save that information to your device’s onboard
memory.
When a SIM card is active, the All Contacts screen that can be accessed from the TouchFLO
3D People tab will then display two types of entries:
Contacts entry — SIM card
Contacts entry — Phone
Each Contacts entry stored on the SIM card can use only one phone number, and the entry’s
name can be a maximum of 12 characters.
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Adding Entries to the SIM PhoneBook
There are two ways to add new entries to your SIM card’s phonebook. You can add contact
entries using the Windows Mobile Contacts program or the SIM Manager.
Adding Entries Using Windows Mobile Contacts
1. Tap Start > All Programs > Contacts.
2. On the Contacts screen, tap New, and then tap SIM Contact.
3. Enter a name and phone number for the new entry.
4. Tap ok.
Adding Entries Using SIM Manager
1. Tap Start > All Programs > SIM Manager and then tap New.
2. Enter a name and phone number for the new entry.
3. Tap Save.
Copying Contacts Entries to the SIM PhoneBook
You can also copy entries from your device’s Contacts to your SIM PhoneBook using either
Windows Mobile Contacts or the SIM Manager.
Copying Entries Using Windows Mobile Contacts
1. Tap Start > All Programs > Contacts.
2. Tap Menu, scroll down the menu, and then tap Select Contacts. Do one of the following:
Ⅲ Tap All to select all contacts.
– or –
Ⅲ Tap Several, and then in the contacts list, select only those contacts that you want to
copy to the SIM Phonebook.
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3. Tap Menu > Copy Contact and then select a copy option:
Ⅲ To SIM to copy the selected contacts from your device to your SIM card. Note that only
the name and number will be saved to the card.
Ⅲ To Contacts to copy the selected contacts from your SIM Card to your device's onboard
memory.
Copying Entries Using SIM Manager
To copy contacts to the SIM card:
When you copy a contact that has several phone numbers to your SIM card, SIM Manager
automatically saves each number as a separate entry on the SIM card. Each entry shows
the same contact name but with an indicator appended at the end of the name. By default,
/M, /W, and /H are appended to indicate mobile, work, and home phone numbers
respectively.
To edit the default indicators and to select which other types of numbers to save to the SIM card,
tap Menu > Tools > Options and change the indicators.
Tip
1. Tap Start > All Programs > SIM Manager.
2. Tap Menu > Contacts to SIM.
3. The check boxes of all available phone numbers stored on your device are selected.
Clear the check boxes of those phone numbers that you do not want to copy to your
SIM card.
4. Tap Save.
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To copy SIM contacts to your device:
If you have saved contacts on your SIM card, you can copy them to the contacts list on
your device.
1. Tap Start > All Programs > SIM Manager.
2. On the SIM Manager screen, you can:
Ⅲ Select all SIM contacts by tapping Menu > Select All.
– or –
Ⅲ Open the sliding QWERTY keyboard or an onscreen keyboard, and use the Up or
Down key of the keyboard to highlight and select a SIM contact.
3. Tap Menu > Save to Contacts.
Deleting SIM PhoneBook Entries
Use the SIM Manager to delete some or all SIM PhoneBook entries.
To delete some entries from the SIM Phonebook:
1. Tap Start > All Programs > SIM Manager.
2. Tap Menu > Delete Contacts.
3. Select the check boxes of the entries that you want to delete from the SIM Phonebook.
4. Tap Delete.
To delete all SIM Phonebook entries:
1. Tap Start > All Programs > SIM Manager.
2. Tap Menu > Select All.
3. Tap Menu > Delete.
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Copying Text Messages to the SIM Card
When your SIM card is installed on your device, you can save text messages to your
SIM card.
1. From the Home screen, slide to the Messages tab and then tap All Messages.
2. In the SMS / MMS inbox, tap a message thread.
3. The exchange of text messages between you and the sender is then displayed. Open
the sliding QWERTY keyboard or an onscreen keyboard, and use the Up or Down key of
the keyboard to highlight the text message that you want to copy to the SIM card.
4. Tap Menu > Copy to SIM.
• You cannot copy a sent text message from the thread to the SIM card.
Notes
• Copying text messages from your device to the SIM card results in duplicate messages
when you are viewing the Inbox.
Setting GSM Services Options
There are several user options available for GSM operation under your device’s Phone
settings. All these options require that your device be in Global or GSM-only mode and in a
international GSM coverage is available, and see “Entering GSM Mode” on page 5.)
To configure GSM services options:
1. Tap Start > Settings > All Settings.
2. Tap the Personal tab, and then tap Phone > GSM/UMTS Services tab.
3. Tap the service you want to configure and then tap Get Settings.
4. Choose your desired options, and then tap ok.
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The following are some of the GSM services that you can configure.
GSM Services
Usage
Call Barring
Allows you to block certain types of incoming and
outgoing calls on your device. This would be useful, for
example if you allowed someone to use your device for a
short period of time. (See “Using Call Barring (GSM)” on
Caller ID
Allows you to set caller ID options. (See “Caller ID” on page
19 for details.)
Call Waiting
Call Forwarding
Allows you to enable or disable call waiting. (See “Call
Waiting” on page 19 for details.)
Allows you to divert incoming calls to another specified
phone number.
Voice Mail and Text
Messages
Shows the text messages service center phone number and
your voicemail number for accessing voicemail messages
when you are roaming on GSM networks. (See “Voicemail
Location Setting
TTY Mode
Allows the GSM network to detect your current location via
your device’s built-in GPS chip. This is especially useful in
emergencies.
Allows the use of a TTY (teletypewriter) with the device for
users who are visually or hearing impaired. The available
modes are the same as in CDMA.
Time Synchronization
Allows you to choose whether to synchronize the time on
your device with the GSM network.
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Using Call Barring (GSM)
To activate Call Barring (GSM):
1. Tap Start > Settings > All Settings.
2. Tap the Personal tab and then tap Phone > GSM/UMTS Services tab.
3. Tap Call Barring and then tap Get Settings.
4. Under Block incoming calls and Block outgoing calls, choose when you want to block
phone calls.
5. Tap ok.
Contacting Sprint
Sprint Worldwide Customer Service is available to answer your questions 24 hours a day, 7
International Services representative; or click Email us to send an email to an International
Services representative; or you can call the numbers below if you need assistance.
While in the United States:
ᮣ
Call 1-888-226-7212, option 2.
While traveling outside the United States:
Call +1-817-698-4199, option 2.
ᮣ
There is no charge for this call from your Sprint wireless device.
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From a landline phone when outside the United States:
Sprint Worldwide Customer Service can be reached from a landline phone at +1-817-698-
4199, option 2. Access or connection fees may apply. The toll-free numbers below can also be
used to contact Sprint Worldwide Customer Service in the following countries.
Country
From Landline Phone
1-888-226-7212
1-888-226-7212
1-888-226-7212
1-888-226-7212
0800-903200
Anguilla
Barbados
Cayman Islands
Dominican Republic
France
Germany
0800-180-0951
800-787-986
Italy
Mexico
001-877-294-9003
1-800-201-7545
0808-234-6616
Trinidad and Tobago
United Kingdom
This toll-free service is available through ordinary landline phones and some public payphones.
Additional fees may be incurred if you call this service from hotels.
Note
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Services
Caller ID
Caller ID displays the number (and name, if in your PhoneBook) of incoming calls. Caller ID
in GSM mode must be enabled by the user.
To enable or disable caller ID:
1. Tap Start > Settings > All Settings.
2. Tap the Personal tab and then tap Phone > GSM/UMTS Services tab.
3. Tap Caller ID and then tap Get Settings.
4. Select Everyone, No one, or Only to contacts and tap ok.
Call Waiting
Call Waiting notifies you of an incoming call even while you’re in a call. You can then accept,
reject, or ignore the incoming call. Unlike Call Waiting in CDMA mode, Call Waiting in GSM
mode must first be activated.
To use Call Waiting Internationally:
1. Tap Start > Settings > All Settings.
2. Tap the Personal tab and then tap Phone > GSM/UMTS Services tab.
3. Tap Call Waiting and then tap Get Settings.
4. Select the Notify me option and tap ok.
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Voicemail and Text Messages
To activate voicemail settings:
1. Tap Start > Settings > All Settings.
2. Tap the Personal tab and then tap Phone > GSM/UMTS Services tab.
3. Tap Voice Mail and Text Messages and then tap Get Settings.
4. The text messages service center number and your voicemail number are then
displayed. To change the voicemail number, open the sliding QWERTY keyboard or an
onscreen keyboard, and then use the keyboard to enter a new number.
5. Tap ok.
The voicemail number is automatically set up when you receive your device. You will probably not
need to change it unless otherwise instructed by your carrier.
Note
Selecting a Network
To access your email and browse the Web when traveling, you may need to manually select
the carrier that provides Sprint service in your location. You can find a list of carriers for each
instructions below to select the appropriate carrier network on your device.
To select a GSM data service for a specific country:
1. Tap Start > Settings > Menu > Phone Network Mode.
Ⅲ On the Network tab of the Phone settings screen, the Current Network field displays a
description of the currently active network.
2. From the GSM Network selection field, select Automatic or Manual.
3. Tap Find Network.
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Ⅲ If you selected Automatic in step 2, the system will provide the best available network in
your area and then assign it to your device.
Ⅲ
If you selected Manual in step 2, you will need to choose from the onscreen list of
available networks and then manually make the assignment.
Ⅲ Tap to highlight an available network and then tap OK. The settings are then sent to the
network.
4. Tap ok to complete the process and save the new settings.
When traveling, it may be necessary to select a new compatible GSM data service carrier each
time you enter a new country.
Note
Viewing Your Preferred Networks
1. Tap Start > Settings > Menu > Phone Network Mode.
Ⅲ On the Network tab of the Phone settings screen, the Current Network field displays a
description of the currently active network.
2. From the GSM Network selection field, select Manual.
3. Tap Set Networks.
To add a new preferred network:
Preferred networks screen.
2. Tap New Network.
3. Select Add a network from the list, browse through the available list, and then tap a network.
4. Tap ok. (This newly added network then appears on the Phone: Preferred networks
screen.)
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