PROTEGÉ®
Digital Hybrid Key System
Keyset User Guide—without Display
Item Number 699030
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SPRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL
ACCURACY OF THIS GUIDE. FEATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE
WITHOUT NOTICE.
Copyright © 2000 North Supply Company. All Rights Reserved.
Sprint and the diamond logo are registered trademarks of Sprint Communications Company L.P., used under license.
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Contents
chapter
1. How To Use This Guide . . . . . . . .1
2. Your Keyset’s Parts . . . . . . . . . . . .2
3. Understanding the Lights . . . . . . .6
4. Understanding the Tones . . . . . . .7
5. Care Of Your Keyset . . . . . . . . . . .7
6. Your Protegé Phone System . . . . .8
Introduction
1
chapter
1. Answering Calls . . . . . . . . . . . . . .9
2. Call Pickup . . . . . . . . . . . . . . . . .10
3. Call Forward . . . . . . . . . . . . . . . .11
4. Avoiding Calls . . . . . . . . . . . . . . .16
Answering Calls
Making Calls
2
chapter
1. Placing Intercom Calls . . . . . . . .19
2. Off-Hook Voice Announce . . . . . .21
3. Placing Outside Calls . . . . . . . . .22
4. Redialing . . . . . . . . . . . . . . . . . .23
5. Dialing Speed Dial Numbers . . . .25
6. Special Dialing . . . . . . . . . . . . . .26
7. Callback . . . . . . . . . . . . . . . . . . .27
8. Camp On . . . . . . . . . . . . . . . . . .29
9. Authority Code . . . . . . . . . . . . . .30
3
chapter
1. Hold . . . . . . . . . . . . . . . . . . . . . .31
2. Transferring Calls . . . . . . . . . . . .33
3. Conference . . . . . . . . . . . . . . . . .36
Call Handling
4
chapter
1. Paging . . . . . . . . . . . . . . . . . . . .39
2. Messaging . . . . . . . . . . . . . . . . .41
Paging And
Messaging
5
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Contents
1. Mute . . . . . . . . . . . . . . . . . . . . . .43
2. Reminder Service . . . . . . . . . . . .44
3. Speed Dial Numbers . . . . . . . . . .45
4. Group Listen . . . . . . . . . . . . . . . .47
5. Hunt Group Features . . . . . . . . . .48
chapter
Convenience
Features
6
chapter
1. Three Features For Easier
Customizing
Your Keyset
Dialing . . . . . . . . . . . . . . . . . . . . .51
7
2. Three Features For Easier
Answering . . . . . . . . . . . . . . . . . .54
3. Security . . . . . . . . . . . . . . . . . . . .56
4. Cancel Operations . . . . . . . . . . . .58
5. Setting The Feature Keys . . . . . .59
6. Headset Operation . . . . . . . . . . .61
7. Background Music . . . . . . . . . . . .62
1. Voice Mail Features . . . . . . . . . . .63
chapter
Voice Mail
Features
8
Glossary . . . . . . . . . . . . . . . . . . . . .65
Index . . . . . . . . . . . . . . . . . . . . . . . .67
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chapter
one
Introduction
1. How to Use this Guide
Your Protegé keyset is the perfect tool for today’s workplace. This guide shows
you how to set and use the many advanced and labor-saving features available
to you. Some features are only available with specific software versions. If you
are not sure whether a feature is available to you, please see your system
administrator.
Getting Started
Read this chapter carefully; it contains some important safety instructions.
Then, flip through the rest of the guide to become familiar with how
information is organized. Study the features you will use on a daily basis. Keep
this guide handy so you can quickly refer to it as you need.
How to Locate Information
If You Want
Then Refer To
General information on using your keyset
To use a specific feature
Chapter 1, Introduction
Index to point you to the page
Glossary
A definition of a telecommunications term
Information on taking and avoiding calls
Chapter 2, Answering Calls
Chapter 3, Making Calls
Information on placing internal and
outside calls
Information on holding and transferring
calls, and on making conferences
Chapter 4, Call Handling
Information on paging and messaging
Chapter 5, Paging and Messaging
Chapter 6, Convenience Features
Information on labor-saving features
such as programming speed dial numbers
Information on performing keyset-specific
functions
Chapter 7, Customizing your
keyset
Information on using voice mail features
Chapter 8, Voice Mail Features
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1 / Introduction
2. Your Keyset’s Parts
Headset Jack (not all models)
Speakerphone
R
Sprint
Dual Function
Feature keys
Pull out tray
Speaker key
and light
VOL
VOL
SPEAKER
HOLD
XFR/CONF
ABC
2
D3EF
MNO
1
GHI
REDIAL
CLEAR
JKL
4
PRS
7
5
6
WXY
9
TUV
8
Volume keys
Dial pad
FUNCTION
OPER
#
[
0
Clear key
Xfr/Conf key
Redial key
Function key
Hold key
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1 / Introduction
Clear Key
Press the Clear key to cancel any task you are in the middle of performing, and
to terminate a call. Do not press the Clear key to cancel a programming task if
you are active on a call, as this will also disconnect you from your call.
Dial Pad
Use the dial pad to dial telephone numbers, and to enter feature codes.
Dual Function Feature Keys
These keys and their associated dual colored LEDs (Light Emitting Diode)
give you speedy access to outside lines, other extensions, frequently used
features, and speed dial numbers.
At default, the nine dual function feature keys are assigned as follows:
u Four outside line keys (labeled Line 1, Line 2, Line 3, and Line 4).
u One overflow key (labeled Overflow) for additional outside lines.
u One intercom key (labeled ICM) for dialing internal numbers.
u Three feature keys; Direct Call Forward, Do Not Disturb, and Mute
(labeled FWD, DND, and Mute)
However, each key can be reprogrammed as any one of the following:
u An outside line key. Press this for direct access to that line or group of
lines.
u A Direct Station Selection key. Press this to call a specific internal
resource, instead of dialing manually. A DSS key can connect with a
specific keyset, hunt group, paging group or voice mail general number.
u A frequently used feature such as Call Forward, Do Not Disturb or a
Message Waiting light. Press the key to activate and cancel the feature.
u A speed dial number. Press the key to dial the stored number.
See page 6 for a guide to what the associated LEDs signify.
Dual Function Feature keys have a second “level” of capacity. This upper level
can store speed dial numbers. Press the Function key followed by the
appropriate Feature key to dial these stored speed dial numbers.
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1 / Introduction
Function Key
Most feature codes are set and cancelled by pressing this key followed by
dialing one to four digits. Also use this key to access the speed dial numbers
stored in the “upper” level of the dual function feature keys.
Headset Jack (not all models)
Enables you to connect a headset to your telephone.
Hold Key
Press this key to place a call on hold. Also use this key to conclude
programming certain features.
Pull Out Tray
Contains a card for you to note frequently dialed numbers, or contents of dual
function feature keys.
Redial Key
The Redial key is programmable. It is usually programmed to redial the last
outside number dialed. For more information, see page 23.
Speaker Key and Light
The speaker key turns your speakerphone on and off. Use it to disconnect a
hands-free call. Your speakerphone is active when the light is lit.
This key also activates the Group Listen feature.
Pressing the Speaker key will answer or release a call on the spearkerphone.
Switching from the handset to the speakerphone is easy. Press the Speaker key
(it will light red) and then hang up the handset. To return to the handset, simply
lift it up and the speaker will automatically turn off.
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1 / Introduction
Speakerphone
The speakerphone enables you to make hands-free calls. If your company does
not have external paging equipment, pages may be broadcast over keyset
speakerphones.
Volume Keys
Use the volume keys to regulate the volume of the ringer, the speaker, the
handset, the headset, and of the group listen feature.
Xfer/Conf Key
Use this key when transferring calls, and when forming three- or four-party
conference calls.
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1 / Introduction
3. Understanding the Lights
The lights on your keyset indicate the status of lines, features, and other exten-
sions.
The table below describes what each light indicates. The lights are situated
beside each Feature key. Line keys are feature keys programmed to access out-
side lines. DSS keys are feature keys programmed to access other internal
resources. Feature keys are feature keys programmed to activate specific
features such as Do Not Disturb, Mute, and Call Forward.
Signal
Description
Dark
(Line) Trunk not in use
(DSS) Resource in idle state
(Feature) Feature not in use
Solid Red
(Line) Trunk (or trunk route) in use
(DSS) Resource is busy
(Feature) Feature activated
Slow Flash Red
Fast Flash Red
(Line) Trunk on hold by another extension
(DSS) Resource is in Do Not Disturb mode
(Feature) You have a message waiting
(Line) Incoming trunk call
(Feature) Incoming intercom call
(Line or Feature ) You have a transferred or recalled call
Twinkling Green
Fast Flash Green
(Line) You are on a trunk call
(Feature) You are on an intercom call
(Line) Trunk exclusively held by you
Hotel/Motel Specific Uses
Dark
(DSS) Room check-in
Slow Flash Green
Steady Green
Solid Red
(DSS) Room check-out
(DSS) Room clean
(DSS) Extension busy
Fast Flash Red
Slow Flash Red
(DSS) Extension ringing (MTX/LTX ONLY)
(DSS) Extension in Do Not Disturb
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1 / Introduction
4. Understanding the Tones
This table will help you distinguish between the different ring tones you hear
on your keyset. When setting and canceling features, listen carefully: a single
ring (confirmation tone) confirms that you have completed a task; a double ring
(error tone) alerts you that you have made a mistake.
Signal
Description
Single ring
Hold reminder tone
Confirmation tone
Two short rings
(Once) Error tone
(Twice) Callback
Continued single ring
Continued double ring
Incoming outside call
Trunk recall
Incoming intercom call
5. Care of Your Keyset
Care for your keyset as you would a precision instrument. Keep it clean, and
place it on a firm level surface, or affix it securely to a wall, to protect it from
being dropped. Periodic cleaning with a soft cloth dampened with glass cleaner
or mild solution of non-abrasive detergent will keep your telephone looking
new for years. Do not spray aerosol cleaner or pour any liquid directly into the
keyset. Doing so may cause severe damage to your telephone.
Warning
To prevent fire or shock hazard, do not expose this telephone to rain or any
type of excess moisture. If accidentally dropped in water, immediately unplug
this telephone from the wall outlet.
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1 / Introduction
6. Your Protegé Phone System
Access To Features
You may not be able to operate all the features in this guide exactly as written.
If your company’s telephone system uses an early version of software, some
features may offer fewer or different options, others may not be available at all.
Also, a particular feature option may be included in your company’s system,
but may not be programmed to operate at your extension.
If you attempt to use a feature that is not available to you, or make a mistake in
using the feature, you will hear an error signal. See your telephone system
administrator for further details regarding feature access.
Feature Interaction
When you are setting a feature, please read the introductory paragraphs care-
fully. They describe what the feature does, and, if applicable, how it interacts
with other features.
Protegé Flexibility
The Protegé phone system is highly flexible and can be customized to fit many
business needs. This guide has been written to accommodate the structure of
most companies. Your system administrator can tell you the numbers assigned
to resources such as hunt groups, and speed dial numbers. Write in this guide
any additional information that is relevant to your working environment.
Following the Instructions
The instructions in this guide often ask you to “press” a key. Throughout these
instructions, the word “press” means press and release, not press and hold. You
may be instructed to “dial” which means to press the desired numbers on the
dial pad. You may be required to dial [ (star) or # (pound) on the dial pad to
access certain features.
You should hear a confirmation tone when you have successfully set most
features. Consult with your telephone system administrator if you want this
tone disabled or reinstated.
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chapter
two
Answering Calls
1. Answering Calls
Answering Internal and Outside Calls
Answering internal and outside calls is as easy as picking up the handset or
pressing the Speaker key, if you have the Auto Answer feature set to “on” (see
page 54). Otherwise, to answer a call you will need to press a feature key
appropriate to the type of call: a line, line group, or overflow key for an outside
call; an intercom key for an internal call.
Intercom Key
A feature key programmed as an intercom key (labeled “ICM”) is useful for
processing internal calls. If you do not have an ICM key already allocated, you
can create one. The feature code is Function key, dial 65. For more information
on setting the feature keys, see page 59.
Your ICM key flashes when an internal party has “camped on” to your
extension while you are on an outside call. Press this key to speak to the
internal caller. Be sure to place the first call on hold if you do not have the
Automatic Hold feature enabled at your keyset or you will disconnect the
outside caller. See page 29 for more information on the Camp On feature, and
page 31 for more information on the Automatic Hold feature.
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2 / Answering Calls
2. Call Pickup
Call Pickup lets you answer calls that are ringing at another location. Simply
dial the loud bell directory number to answer a call at a ringing loud bell.
Use Directed Call Pickup to pick up another ringing extension or a ringing
virtual number. You specify (“direct”) the ringing location by dialing the direc-
tory number of the ringing extension or virtual number.
Use Group Call Pickup to pick up a ringing extension that is within your work
group. You do not specify the location. Your system administrator can tell you
if your extension is part of a work group, and what number to dial to pick up
calls.
Loud Bell Call Pickup
1. Keyset is in idle state.
8
1
2. Dial the ringing loud bell (810 or 811).
3. Call is connected. Pick up the handset or use
the keyset speaker to talk to the caller.
Directed Call Pickup
1. Press the Function key and then dial 53.
FUNCTION
2. Dial extension number ringing.
- or -
5
3
x
x
x
Dial virtual number ringing (830-859).
3. Call is connected. Pick up the handset or use
the keyset speaker to talk to caller.
Group Call Pickup
1. Dial your pickup group number.
2. Call is connected. Pick up the handset or use
the keyset speaker to talk to caller.
x
x
x
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2 / Answering Calls
3. Call Forward
Call Forward gives you the ability to redirect calls from your extension to other
extensions. Protegé gives you the flexibility to forward some or all of your
calls to one or more extensions depending upon the situation. An example
would be that you could set up your phone to forward all external calls directly
to voice mail with intercom calls going directly to the operator.
The three most commonly used forwarding options are Direct, Busy and No
Answer. Direct forwarding allows you to send calls to another extension
number before they ring at your extension. Busy forwarding sends a call to
another extension number when yours is busy. No Answer forwarding allows
you to send calls to another extension number if yours goes unanswered for a
specific period of time.
You are allowed to forward calls to either extensions or hunt group numbers.
The extensions can be at remote locations if your system supports them. You
are able to specify whether to forward just the intercom or external calls or to
forward all calls. For example, you might set Busy Call Forward to divert
intercom calls to a colleague's extension, and outside calls to a hunt group, and
set No Answer Call Forward to divert all calls to your voice mail box.
With No Answer Call Forward you can forward the first call after a different
length of time than the second and subsequent calls. Both No Answer timers
are independent and programmable from six to 30 seconds in increments of
two seconds.
Another forwarding feature is External Call Forward, which forwards inbound
of transferred external calls to a specified outside telephone number ECF does
not forward UCD Hunt Group calls. If your system requires an account code
when you make outbound calls, you must program the correct code to be able
to use this feature. Your system administrator can advise whether ECF is
available to you.
Use Follow Me Call Forward if you are moving temporarily to another
extension and would like to receive your calls there. The Preset option enables
you to place your forwarding instructions before you leave your desk. The
Remote option allows you to place your forwarding instructions from your new
location. Remote requires you enter your user password; consult your system
administrator if you are unsure what this is. You can cancel and reprogram
Remote Follow Me Call Forward from any display keyset on the system.
If any type of call forward is programmed under a feature key, the key will
light up when the forward is activated.
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2 / Answering Calls
Cancel All Call Forwards
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 20.
3. Receive confirmation tone.
FUNCTION
2
0
Direct Call Forward
To activate
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 22.
- or -
FUNCTION
2
2
Press the designated feature key (FWD).
3. Enter the extension number to which you want
to forward calls.
x
x
x
4. Dial 1 to forward outside calls only
- or -
1/2/3
Dial 2 to forward all calls
- or -
Dial 3 to forward intercom calls only
5. Receive confirmation tone.
To cancel
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial [ 22.
- or -
FUNCTION
2
2
[
Press the designated feature key.
3. Receive confirmation tone.
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2 / Answering Calls
Busy Call Forward
To activate
FUNCTION
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 21.
2
1
3. Enter the extension number to which you want
to forward calls.
x
x
x
4. Dial 1 to forward outside calls only
- or -
1/2/3
Dial 2 to forward all calls
- or -
Dial 3 to forward intercom calls only
5. Receive confirmation tone.
To cancel
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial [ 21.
2
1
[
3. Receive confirmation tone.
No Answer Call Forward
To activate
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 24.
2
4
3. Enter the extension number to which you want
to forward calls.
x
x
x
4. Dial 1 to forward outside calls only
- or -
1/2/3
Dial 2 to forward all calls
- or -
Dial 3 to forward intercom calls only
5. Enter a time for the first No Answer Call
Forward. For example, “08” is 8 seconds (two
ring cycles).
x
x
x
x
7. Enter a time for the second No Answer Call
Forward. For example, “08” is 8 seconds (two
ring cycles).
8. Receive confirmation tone.
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2 / Answering Calls
To cancel
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial [24.
2
4
[
3. Receive confirmation tone.
External Call Forward (ECF)
To activate
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 26.
2
6
3. Dial 1 followed by the outside telephone
number to which you want to forward calls.
1
4. Press the Hold key to save your entry.
5. Receive confirmation tone.
HOLD
For systems requiring account codes
1. Follow steps 1-5 above.
FUNCTION
2. Press the Function key and then dial 26.
2
6
3. Dial 2 followed by the appropriate account
code.
2
4. Press the Hold key to save your entry.
5. Receive confirmation tone.
HOLD
To cancel
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial [ 26.
2
6
[
3. Receive confirmation tone.
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2 / Answering Calls
Follow Me Call Forward - Preset
To activate
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 25.
2
5
3. Enter the extension number to which you want
to forward calls.
x
x
x
4. Dial 1 to forward outside calls only.
- or -
1/2/3
Dial 2 to forward all calls.
- or -
Dial 3 to forward intercom calls only.
5. Receive confirmation tone.
To cancel
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial [ 25.
3. Receive confirmation tone.
2
5
[
Follow Me Call Forward - Remote
To activate
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 23.
3. Enter your normal extension number.
4. Enter your user password.
2
3
x
x
x
5. Dial 1 to forward outside calls only.
- or -
1/2/3
Dial 2 to forward all calls.
- or -
Dial 3 to forward intercom calls only.
6. Receive confirmation tone.
To cancel
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial [ 23.
3. Enter your normal extension number.
4. Enter your user password.
2
x
3
x
[
x
5. Receive confirmation tone.
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2 / Answering Calls
3. Avoiding Calls
At times you may want to work at your desk without phone interruptions. In
addition to Call Forward, you can choose from the following features to block
some or all calls.
Do Not Disturb (DND) blocks all calls to your telephone, making it appear to
be busy to outside callers, and internal callers without display keysets. Internal
users with display keysets will see that you are in DND mode. Some users,
such as the attendant, may have the authority to override DND and force calls
through. Your system administrator can tell you if anyone has override
authority. If you set both DND and Call Forward at your station, calls will for-
ward as if your extension is busy.
Use the Forced Diversion feature to deflect an incoming call to the attendant.
If you are a member of a hunt group, you can use the Agent Log Off/Log On
feature to temporarily remove your extension from the hunt group. While you
are logged off, calls directed to the hunt group will not ring at your extension.
However, outside and intercom calls directed specifically to your extension
number will still ring through.
Do Not Disturb
To activate DND at your extension
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 4.
- or -
FUNCTION
4
Press the designated feature key (DND).
3. Receive confirmation tone.
To cancel
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 4.
- or -
FUNCTION
4
Press the designated feature key (DND).
3. Receive confirmation tone.
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2 / Answering Calls
Forced Diversion
1. An incoming call rings at your extension.
2. Press the Function key and then dial 4.
- or -
FUNCTION
4
Press the designated feature key (DND).
3. Call diverts to the attendant.
Agent Log Off/Log On
To log off
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 91.
3. Receive confirmation tone.
9
1
To log on
1. Keyset idle or in use.
FUNCTION
2. Press the Function key and then dial [ 91.
3. Receive confirmation tone.
9
1
[
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2 / Answering Calls
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chapter
three
Making Calls
1. Placing Intercom Calls
You can reach any individual extension or group of extensions by dialing the
appropriate directory number.
Use the Voice to Ring Interchange feature to force an extension that is in Voice
Call mode to ring. This is particularly useful in situations when the called
extension is unattended, as it enables you to use any available messaging
options, and to follow any No Answer Call Forwarding instructions that may
have been set. See page 54 for more information on the Voice Call feature.
If the extension you call is busy you may be able to intrude on the call. Your
ability to use this feature depends on your class of service, and that of the desti-
nation extension.
If the person you call has their keyset in Do Not Disturb mode, you may be
able to use the DND Override feature to force your call to ring through. Your
ability to use this feature depends on your class of service.
If your call to a specific extension goes unanswered, you can request a
Callback on page 27, or leave a “Call Me” message on page 41.
Calling an Extension
1. Dial the extension number.
x
8
x
x
Calling a Virtual Number
1. Dial the virtual number.
Calling the Attendant
1. Dial 0.
0
x
Calling a Hunt Group
1. Dial the hunt group number.
x
x
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3 / Making Calls
Voice to Ring Interchange (VRI)
1. Dial the extension number.
x
x
2
x
2. Receive confirmation “click” - no ring tone.
3. Dial 2. Your call overrides the Voice Call
Allow setting and rings through to the exten-
sion.
Intrusion
1. Dial an extension. Receive busy tone.
x
x
x
8
x
x
2. Dial 8. You intrude on the other extension’s
call. You can speak to and hear both parties.
Do Not Disturb Override
1. Dial an extension. Receive busy tone.
x
3
2. Dial 3. Your call overrides DND and rings
through to the extension.
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3 / Making Calls
2. Off-Hook Voice Announce
(OHVA)
Use the OHVA feature when you want to interrupt a busy extension. To be able
to perform an OHVA the called party must meet the following criteria:
1. The called extension must be an Executive or Executive Data keyset.
2. The called party must be using the handset. Your OHVA call will be con-
nected through the speakerphone.
3. The called party’s keyset must be programmed to permit OHVA calls.
Your system administrator can advise if this is the case.
OHVA is programmed at the system level to connect immediately or after a
specified period of time. This gives the called party time to reject the call
before being interrupted.
Note, therefore, that the called party may reject your OHVA. If this occurs, you
will receive an error tone.
If you attempt to place an OHVA call to a Business keyset or a plain single line
telephone, you will receive an error tone.
Placing an OHVA call
1. Dial the extension number.
2. Receive busy tone.
3. Dial 0.
x
x
0
x
4. You are connected through the speaker of the
called party.
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3 / Making Calls
3. Placing Outside Calls
If your company has different types of outside lines, your telephone system
may use the Least Cost Routing feature to ensure calls are made using the
cheapest possible route. You may be required to enter the Least Cost Routing
feature code on some or all of your long distance calls. Alternatively, your
system may be programmed to select the cheapest route automatically.
If your company wants to monitor outgoing calls for cost or billing purposes,
you may need to enter account codes for some or all of your calls. Depending
upon your system programming you may be required to enter account code or
it may be optional.
Emergency 911 calls that you may make from an extension are displayed on
the attendant’s keyset. The information on the display includes that it was an
emergency call and the extension number that placed the call. This allows the
attendant to direct emergency personnel to the exact location of the call.
Note: Consult your system administrator for any restrictions in your ability to
make outside calls, or features that are not available to you.
Placing Outside Calls
1. Press an available trunk or trunk group key.
- or -
Dial 9.
9
2. Dial the number.
Using Least Cost Routing
1. Lift the handset.
FUNCTION
2. Press the Function key and then dial 67.
3. Listen for special dial tone.
4. Dial outside number.
6
7
5. Press # to indicate dialing is complete.
#
Entering an Account Code
1. Access Trunk line.
FUNCTION
2. Press the Function key and then dial 71.
3. Enter account code.
7
1
4. Press the [ key to save the number.
5. Receive confirmation tone.
[
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3 / Making Calls
4. Redialing
Four redialing options are available to you; Last Number Redial, Automatic
Busy Redial, Saved Number Redial and User Saved Number Redial.
Last Number Redial (LNR) simply redials the last outside number dialed out
from your keyset. By default, the Redial key is programmed for LNR.
Automatic Busy Redial (ABR) also redials the last outside number dialed out
from your keyset. It does it repeatedly for a specified number of attempts, or
until it connects, whichever is shorter. Note that ABR will disconnect if you
operate any telephone feature while this function is invoked.
The Saved Number Redial (SNR) feature redials a telephone number which
you stored during an earlier call to that number. The saved number remains
stored until you save another number in its place. This is useful for occasions
when you need to make other outside calls between calls to a particular num-
ber. Note that to store a telephone number using SNR, you must have initiated
the call.
The User Saved Number Redial (USNR) feature redials a telephone number
which you stored during an earlier call. It offers a paper-free way of recording
a telephone number you want to dial at a later time. Press just three keys to
recall the number and dial it. The saved number remains stored until you save
another in its place.
Last Number Redial (LNR)
To activate
1. Keyset is idle.
2. Press the Redial key.
- or -
REDIAL
FUNCTION
8
Press the Function key and then dial 8.
To cancel
1. Press the Clear key.
CLEAR
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3 / Making Calls
Automatic Busy Redial (ABR)
To activate
FUNCTION
1. Keyset is idle.
2. Press the Function key and then dial 78.
7
8
To cancel
CLEAR
1. Press the Clear key.
2. Receive confirmation tone.
Saved Number Redial (SNR)
To save a number
1. Keyset is in use on a call.
FUNCTION
2. Press the Function key and then dial 51.
5
1
To dial the saved number
FUNCTION
1. Keyset is idle.
2. Press the Function key and then dial 51.
5
1
User Saved Number Redial
(USNR)
To save a number
1. Keyset is in use on a call.
FUNCTION
2. Press the Function key and then dial 5 [.
3. Dial the number to be stored.
5
[
4. Press the Hold key to save the number.
5. Receive confirmation tone.
HOLD
To dial the saved number
1. Keyset is idle.
FUNCTION
2. Press the Function key and then dial 5 [.
5
[
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3 / Making Calls
5. Dialing Speed Dial Numbers
Any frequently dialed telephone number can be stored as a Speed Dial
Number. Speed dial numbers are similar to the directory numbers you dial to
access hunt groups, and other extensions. When you dial a speed dial number,
Protegé dials out the corresponding telephone number.
System speed dial numbers are shared by many extension users. Individual
speed dial numbers are specific to your keyset. You can program speed dial
numbers on both “levels” of dual function feature keys. See Speed Dial
Numbers on page 45 for instructions on how to store individual speed dial
numbers, and Setting the Feature Keys on page 59 for how to program them
under feature keys.
To Dial on Any Available Outside Line
1. Dial the speed dial number.
- or -
x
x
x
Press the Function key followed by the desig-
nated feature key.
To Dial on a Specific Trunk or Trunk Route,
Or With LCR
1. Dial the trunk number or trunk route number.
- or -
Press the specific line key.
FUNCTION
1
2. Press the Function key and then dial 1, fol-
lowed by the speed dial number.
- or -
Press the Function key followed by the desig-
nated feature key.
x
x
x
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3 / Making Calls
6. Special Dialing
Your system administrator can confirm if your system uses pulse dialing, and
whether you need to add any of the special dial characters (pause, flash, and
wait-for-dial-tone).
If your system uses pulse dialing for outside calls, you may need to use the
Pulse to Tone Conversion feature to access remote equipment such as voice
mail systems.
Pulse to Tone Conversion
1. Access an outside line key.
2. Dial telephone number (in pulse).
[
3. Dial [.
4. Dial additional required digits (in tone).
Inserting Special Dial
Characters
To dial a pause
FUNCTION
1. Press the Function key and then dial 70.
2. Dial the remaining digits.
7
0
To insert a flash
1. Press the Function key and then dial 3.
FUNCTION
3
2. Dial the remaining digits.
To insert a wait-for-dial-tone
1. Press the Function key and then dial 79.
FUNCTION
2. Dial the remaining digits.
7
9
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3 / Making Calls
7. Callback
When you place an intercom call to a busy or unattended extension, you can
request a callback and hang up. You then receive a callback when the busy
extension becomes available, or when the unattended extension is next used
(goes off-hook and back on-hook).
You may also request a callback on a busy trunk or trunk route. Again, you
receive a callback when the trunk or trunk route becomes available.
The callback signal is two double rings.
Several parties may activate the callback feature on the same extension, trunk
or trunk route. Callers receive callbacks in the order in which they requested
them.
Placing a Callback to a Busy
Or Unattended Extension
To activate
1. Dial the extension number.
x
x
5
x
2. Receive busy tone.
- or -
Receive no answer.
3. Dial 5.
4. Receive confirmation tone.
To delete individual callback
1. Press the Function key and then dial [ # 5.
FUNCTION
#
x
5
x
[
2. Dial the extension number.
3. Receive confirmation tone.
x
To delete all callbacks
1. Press the Function key and then dial [ # 5 [.
FUNCTION
2. Receive confirmation tone.
#
5
[
[
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3 / Making Calls
Responding to a Callback
To activate
1. Your extension rings.
2. Lift the handset.
- or -
Press the Speaker key.
3. The call rings through to the extension.
To cancel
1. Press the Clear key.
CLEAR
Placing a Callback to a Busy
Trunk or Trunk Route
To activate
1. Dial the outside line number.
- or -
x
x
5
x
Dial the trunk route number.
2. Receive busy tone.
3. Dial 5.
4. Receive confirmation tone.
Responding to a Trunk
Callback
1. Your extension rings. The LED for the appro-
priate line key flashes red.
2. Press the line key. Receive dial tone.
3. Dial the outside number.
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3 / Making Calls
8. Camp On
When you call a busy extension, you can choose to use the Camp On feature,
remain off-hook, and wait for the busy extension to become available. You will
hear music on hold while waiting if your system is equipped with a music
source.
Only one extension can camp on to another at any one time. If you hear a
warning tone another extension user has already camped on to the busy exten-
sion. You can still use the Callback Busy feature, which will alert you when the
line becomes free.
Camp On is a useful feature for urgent calls. If two parties are competing for
the same busy extension, Camp On overrides Callback Busy even if the
Callback Busy feature was activated first.
To activate
1. Keyset is in idle state.
x
x
4
x
2. Dial extension number. Receive busy tone.
3. Dial 4.
4. Receive confirmation tone.
5. Music on Hold plays until the called extension
hangs up.
6. The call rings through.
To cancel while waiting for extension to
become available
1. Hang up.
To cancel while ringing
1. Press the Clear key.
CLEAR
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3 / Making Calls
9. Authority Code
Use the Authority Code feature to activate your extension’s class of service at
another extension to place an outgoing trunk call that would otherwise be toll-
restricted from that extension.
When you enter the authority code, Protegé activates your normal class of ser-
vice at that extension for a period of one minute, allowing you to place your
call.
This feature is also sometimes referred to as Travelling Class of Service.
Please note that the authority code will not override a locked keyset. See page
57 for information on the Lock feature.
To activate
1. Press the Function key and then dial 55.
FUNCTION
5
5
2. Enter your extension number.
3. Enter your password.
x
x
x
4. Receive confirmation tone.
5. Receive intercom dial tone.
6. Press an available outside line key.
- or -
Dial 9.
7. Dial outside number.
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chapter
four
Call Handling
1. Hold
You can place a trunk call on one of two types of hold; System or Exclusive.
A trunk call placed on System Hold is held at the system level. Any extension
keyset can retrieve the call.
A trunk call placed on Exclusive Hold is held specifically at your station. At
other extensions that held trunk will still appear busy. This prevents any other
extension from inadvertently picking up that call and gives you a certain level
of privacy on trunk calls. Calls placed on Exclusive Hold can be retrieved from
a different extension by using the Directed Call Pickup feature. After a time
period, a call placed on Exclusive Hold will revert to System Hold status.
You can place several different calls on both types of hold. Use the Hold
Retrieve function code to retrieve successive held calls. Calls are retrieved in
the order in which they were placed on hold; the first call held is the first one
retrieved.
The Protegé phone system generates a periodic tone over your keyset’s speaker
to remind you of a call you have placed on hold.
If you enable Automatic Hold on your keyset you can skate from one call to
another, automatically placing the first call on exclusive hold. This method
shortens the transfer process by allowing you to transfer an active trunk call to
another extension via a preprogrammed DSS key without first pressing the
Hold key.
System Hold
Placing a trunk call on system hold
1. Keyset is in use on an active call.
HOLD
2. Press the Hold key.
Retrieve
1. Press held outside line key (flashing green).
- or -
FUNCTION
Press the Function key and then dial 7 [.
7
[
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4 / Call Handling
Exclusive Hold
Placing a trunk call on exclusive hold
1. Keyset is in use on an active call.
FUNCTION
HOLD
2. Press the Function key followed by the Hold
key.
To retrieve
1. Press held outside line key (flashing green)
- or -
FUNCTION
7
[
Press Function key and then dial 7 [.
Holding an Intercom Call
HOLD
1. Press the Hold key .
To retrieve
1. Hang up, and return to idle state.
2. Pick up handset.
- or -
Press the Speaker key.
Automatic Hold
To activate
1. Keyset is idle or in use.
FUNCTION
9
4
2. Press the Function key and then dial 94.
3. Dial 1 to hold outside calls only.
- or -
1/2/3
Dial 2 to hold all calls.
- or -
Dial 3 to hold intercom calls only.
4. Receive confirmation tone.
To cancel
FUNCTION
1. Keyset is idle or in use.
2. Press the Function key and then dial [ 94.
9
4
[
3. Receive confirmation tone.
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4 / Call Handling
2. Transferring Calls
Use the Auto Transfer Mode to speed up transfers via a DSS key. Press the
DSS key to transfer the call immediately. Your keyset returns to idle stat. When
transferring to a voice mail hunt group number, you have the option to dial a
mailbox.
All transfers recall to your keyset automatically if they are unanswered.
Perform a blind transfer when you do not wish to notify the target extension or
hunt group member prior to redirecting a call. A screened transfer is when you
notify the target extension or hunt group member prior to redirecting the call.
The No Ring Transfer feature offers you a way to “park” a call so another
extension user can pick it up. Calls can be parked on a valid extension number
or on a number used exclusively for parked calls, if one has been assigned. The
call is placed on exclusive hold at both extensions when performing a No Ring
Transfer. Parked calls are retrieved using the Call Pickup feature.
Auto Transfer Mode
To enable
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 54.
5
4
To disable
1. Keyset is idle or in use on a call.
FUNCTION
5
4
2. Press the Function key and then dial 54.
Transferring A Call - Method 1
1. Keyset is active on a call.
XFR/CONF
2. Press the Xfr/Conf key.
x
x
x
3. Dial the destination extension.
4. Hang up to perform a blind transfer.
- or -
Stay off-hook to screen the transfer.
To cancel the transfer
1. Press the Xfr/Conf key.
XFR/CONF
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Transferring a Call - Method 2
1. Press the Hold key.
HOLD
2. Dial the extension number to which you wish
to transfer the call.
x
x
x
- or -
Press a DSS key (a designated feature key).
3. Press the Xfr/Conf key for a blind transfer.
- or -
XFR/CONF
Announce the call, then press the Xfr/Conf
key for a screened transfer.
4. Receive confirmation tone.
Cancelling the transfer of an outside call
1. Press the appropriate line key.
Cancelling the transfer of an intercom call
1. Press the ICM key.
- or -
Hang up, and then pick up the handset or press
the Speaker key.
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4 / Call Handling
No Ring Transfer
No Ring Transfers do not work with intercom calls.
To place a no ring transfer
Method 1
FUNCTION
1. Press the Function key and then dial 73.
7
3
2. Dial the extension number on which the call
will be parked.
x
x
x
3. Press the Clear key to complete the transfer.
CLEAR
Method 2
1. Press the XFR/CONF key.
XFR/CONF
2. Dial the extension number on which the call
will be parked.
x
x
x
3. Press the Hold key to complete the transfer.
HOLD
To retrieve a no ring transfer from another
extension
1. Press the Function key and then dial 53.
FUNCTION
2. Dial the extension number on which the call is
parked.
5
3
x
x
x
Note: Warning tone will sound when call is not
picked up within a period of time defined by
the System Administrator.
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4 / Call Handling
3. Conference
The Conference feature allows you to connect up to three additional parties in a
single conversation. The three additional parties can be any combination of
trunk or intercom callers.
Use the Private Talk feature to break out of the conference and talk with one of
the parties privately. Use the Forced Release feature to disconnect each of the
distant parties from the conference.
As the Conference Controller (the person who set up the conference), you can
exit the call at any time. If you are leaving a single inside party connected to
two external parties, simply hang up and control of the conference passes to
that internal party. If you want to leave two inside parties with an external
party, hang up and control of the conference passes to the first internal party
you brought into the conference. If you leave a three-way conference, the con-
ference reverts to being a simple two-way call.
Use the Unsupervised Conference feature to connect two external parties to
each other. First form a three party conference and then remove yourself by
entering the Unsupervised Conference feature code. You can rejoin the confer-
ence.
Note that an unsupervised conference disconnects automatically after a preset
time. See your telephone system administrator for the exact time length allocat-
ed in your system. A warning tone will be given 10 seconds prior to the call
disconnecting. Participants can extend the talk time by entering a code.
Forming a Conference
1. While active on a call.
HOLD
x
2. Press the Hold key.
3. Dial the extension number to be added to con-
x
x
ference.
- or -
Access an outside line, dial the telephone
number.
4. Press the Function key followed by the
Xfr/Conf key.
FUNCTION
XFR/CONF
5. Receive confirmation tone.
6. To add a fourth party, repeat steps 2 and 3.
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4 / Call Handling
Putting the Conference on Hold
1. Press the Hold key.
HOLD
To return to the conference
1. Press the Function key and then dial 7 [.
- or -
FUNCTION
7
[
Press the held trunk key.
- or -
Press the ICM key if the conference is with
internal parties only.
Private Talk
To activate
1. Press the Function key and then dial 57.
FUNCTION
2. Dial the trunk number with which you wish to
speak privately.
5
7
x
x
x
- or -
Dial the extension number with which you
wish to speak privately.
To release and resume conference
1. Press the Function key followed by the
Xfr/Conf key.
FUNCTION
XFR/CONF
Forced Release
1. Press the Function key and then dial 74.
FUNCTION
2. Dial the trunk or extension number to be
released.
7
4
x
x
x
3. Receive confirmation tone.
Unsupervised Conference
To conference two outside lines
1. Press the Function key and then dial 77.
FUNCTION
7
7
2. Receive confirmation tone.
To intrude on an unsupervised conference
1. Press the Function key and then dial 77.
FUNCTION
7
7
2. Receive confirmation tone.
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4 / Call Handling
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chapter
and
five
Paging Messaging
1. Paging
You can initiate a page from your keyset by dialing a paging group directory
number. The Protegé system will broadcast the page over the speakers of all
idle Protegé keysets within that group.
If your system is connected to any paging speakers, you can access external
paging equipment by dialing the appropriate directory number.
The Page Answer feature enables you to answer a page in progress. Dialing the
feature code will connect you immediately to the paging extension. Note that
this feature only works while the page is still in progress.
By using the Page Receive function, you can prevent pages from being broad-
cast over your keyset speakerphone. You can still answer a page using the Page
Answer feature code, even if your keyset is in “page deny” mode.
Group Page
1. Lift the handset.
- or -
Press the Speaker key.
2. Dial the group paging number.
- or -
Press the designated feature key.
3. Receive confirmation tone.
External Page
1. Lift the handset.
2. Dial the external page number.
3. Receive confirmation tone.
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5 / Paging and Messaging
Tenant Group Page
1. Lift the handset.
2. Dial 400.
4
0
0
3. Receive confirmation tone.
Page Answer
1. Press the Function key and then dial 59.
FUNCTION
2. You are immediately connected to the exten-
sion initiating the page.
5
9
Paging Receive Selection
To accept paging
FUNCTION
1. Press the Function key and then dial [ 99.
9
9
[
FUNCTION
To reject paging
1. Press the Function key and then dial 99.
9
9
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5 / Paging and Messaging
2. Messaging
You can send a “Call Me” message to another extension when you get no
answer or the line is busy. A Call Me message leaves a “message waiting” indi-
cation for the called party indicating that you were trying to reach them.
Keysets without display and single line telephones with message waiting lamps
can only receive Call Me messages.
In order to receive messages you will need to program one of the dual function
feature keys as a “Message Waiting” key. The associated LED will light if you
have a message waiting.
To extinguish the message waiting indication (lamp or stutter dial tone), the
reply call must be answered. If the call goes unanswered, the message waiting
indication continues.
For instructions on how to program a dual function feature key, see page 59.
The feature code is Function key, dial 96.
There are two ways to leave a call me message. The first is for leaving a mes-
sage at a busy or unattended extension. Use the second method to leave a mes-
sage at another extension without calling that extension.
Leaving a Message at Another
Keyset
Method 1
1. Dial the target extension number.
x
x
9
x
2. Dial 9.
3. Receive confirmation tone.
Method 2
FUNCTION
1. Press the Function key and then dial 96.
2. Dial the target extension number.
3. Receive confirmation tone.
9
6
x
x
x
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5 / Paging and Messaging
Answering a Message
1. Message Waiting key light is flashing quickly.
2. Press the Message Waiting key.
3. Call is placed to the extension that sent the
message.
4. If the Message Waiting key continues to flash,
you have at least one more message. Repeat
the process to reply to all your messages until
the Message Waiting key remains dark.
Deleting Messages
Deleting an individual message you sent
1. Press the Function key and then dial [ # 9.
FUNCTION
#
x
9
x
[
2. Dial the target extension number.
3. Receive confirmation tone.
x
Deleting all messages sent by you
1. Press the Function key and then dial [ # 9 [.
2. Receive confirmation tone.
FUNCTION
#
9
[
[
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chapter
Convenience Features
six
1. Mute
The Mute feature disables the handset transmitter and the speaker microphone.
Use the mute feature to permit a private conversation while on a call.
If you have a feature key preprogrammed as a Mute key, the light will be lit
while your keyset is muted. We recommend you program a Mute key if you
use the Group Listen feature on page 47 or are a Hunt Group Supervisor on
page 49.
The Mute feature is useful if you work in noisy environments when back-
ground noise becomes amplified over the transmitter or microphone and
impedes communications from the distant end.
To activate
1. Press the Function key and then dial 76.
FUNCTION
7
6
To cancel
1. Press the Function key and then dial 76.
FUNCTION
7
6
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6 / Convenience Features
2. Reminder Service
The Reminder Service feature acts like an alarm clock. Use it to remind your-
self of appointments.
Use the 24 hour clock format to record the time for the reminder. For example,
2:23 p.m. is recorded as 1423.
The attendant can program reminders for other keysets in the telephone system.
When the reminder time is reached, your keyset will ring to alert you, even if
you are active on a call.
To activate
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 92.
3. Enter time for reminder in 24 hour format.
4. Receive confirmation tone.
FUNCTION
9
x
2
x
x
x
To cancel
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial [ 92.
9
2
[
3. Receive confirmation tone.
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6 / Convenience Features
3. Speed Dial Numbers
A Speed Dial Number stores either an outside telephone number or an account
code. You may store a maximum of 20 digits (including special dialing charac-
ters) in a single speed dial number.
When storing an outside telephone number you can specify the trunk or trunk
route to be used. Refer to Special Dialing on page 26 if you need to include
dialing characters such as pause and flash.
Storing a Speed Dial Number
1. Keyset is in idle state.
FUNCTION
2. Press the Function key and then dial 1.
1
3. Dial the speed dial directory number.
x
x
x
4. Dial 1.
1
5. Enter the telephone number you wish to save.
6. Press the Hold key to save the number.
7. Receive confirmation tone.
HOLD
Deleting a Stored Number
1. Keyset is in idle state.
FUNCTION
1
2. Press the Function key and then dial 1.
3. Dial the speed dial directory number.
4. Dial 1.
x
x
1
x
5. Press the Hold key.
HOLD
6. Receive confirmation tone.
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Assigning a Trunk or Trunk Route
1. Keyset is in idle state.
2. Press the Function key and then dial 1.
3. Dial the speed dial number.
4. Dial 3.
5. Enter the number of the trunk or trunk route
you wish to use with the speed dial number.
FUNCTION
1
x
x
3
x
x
x
x
6. Press the Hold key to save the number.
7. Receive confirmation tone.
HOLD
Deleting a Trunk or Trunk Route
1. Keyset is in idle state.
2. Press the Function key and then dial 1.
3. Dial the speed dial number.
4. Dial 3.
FUNCTION
1
x
x
3
x
5. Press the Hold key.
6. Receive confirmation tone.
HOLD
Storing an Account Code
1. Keyset is in idle state.
FUNCTION
1
2. Press the Function key and then dial 1.
3. Dial the speed dial number.
4. Dial 2.
x
x
2
x
5. Enter the account code number.
6. Press the Hold key to save the number.
7. Receive confirmation tone.
HOLD
Deleting an Account Code
FUNCTION
1
1. Keyset is in idle state.
2. Press the Function key and then dial 1.
3. Dial the speed dial number.
4. Dial 2.
x
x
2
x
5. Press the Hold key.
HOLD
6. Receive confirmation tone.
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6 / Convenience Features
4. Group Listen
Your system administrator can confirm if the Group Listen feature is available
to you.
Activate the Group Listen feature to permit others in the immediate area to lis-
ten through the speakerphone to the distant side of a call, while you continue to
use the handset. The keyset microphone is muted so your audience can listen
but not participate. You can hang up the handset at any time to change to full
speakerphone operation. The volume control key on the keyset controls the
speaker volume.
Important Note
We recommend that you activate the Mute feature before returning the handset
to the cradle to avoid the possibility of an audible squeal, or “feedback.”
Activating Group Listen
1. While on an active call, press the Speaker key.
SPEAKER
3. Distant party is audible over microphone
speaker.
Changing to Full Speakerphone operation
1. Mute your keyset by pressing the Mute key.
2. Replace handset on cradle.
3. Press the Mute key again.
Returning to Handset Operation
1. From a Group Listen situation, press the
Speaker key.
SPEAKER
CLEAR
Terminating a Group Listen situation
1. Press the Clear key.
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6 / Convenience Features
5. Hunt Group Features
If you are a member (or “agent”) of a hunt group, you may have these
advanced features available to you.
The designated Supervisor of a hunt group can use the Hunt Group Monitor
feature to listen in on hunt group calls that are handled by agents. Note that
your keyset must be equipped with a Mute key (a feature key designated as a
Mute key) to use this feature effectively.
The Supervisor can also use the UCD Route Override feature code to redirect
all calls assigned to ring the hunt group, to hunt group 24. See your system
administrator for where these calls are directed.
If you are an agent, you can use the UCD Agent Help feature to request assis-
tance from your Supervisor while you are on an active call. This feature is
only available in hunt groups where the Supervisor has a display keyset.
UCD Agent Help
1. While on an active UCD hunt group call.
2. Press the Function key and then dial 61.
FUNCTION
3. A message is sent to your supervisor request-
ing assistance. You remain connected to your
hunt group call.
6
1
4. The supervisor answers the request, and is
connected to you in a Monitor (muted) capaci-
ty. You hear a single high pitch beep.
- or -
The supervisor rejects your request. You hear
nothing.
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6 / Convenience Features
Monitoring a UCD Call in
Progress (Supervisor only)
1. Press the Function key and then dial 58.
FUNCTION
2. Enter the extension number you wish to moni-
tor.
5
8
3. You are connected in a muted capacity: you
can hear but cannot participate.
x
x
x
4. To interrupt, press the Mute key (deactivate
the mute condition).
UCD Route Override (Supervisor only)
To activate
1. Press the Function key and then dial 6 #.
FUNCTION
2. Dial the extension number of the hunt group
you want to redirect to UCD group number.
6
#
x
x
x
3. Receive confirmation tone.
To cancel
1. Press the Function key and then dial R 6 #.
2. Dial the extension number of the hunt group
which has been redirected.
FUNCTION
6
x
#
x
[
3. Receive confirmation tone.
x
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chapter
Your Keyset
seven
Customizing
1. Three Features For Easier
Dialing
Hot Key Pad, Automatic Line Selection, and Hotline are three features you can
use to make dialing easier and faster.
Hot Key Pad
When you have the Hot Key Pad feature enabled, you can dial an extension or
outside line without lifting the handset or pressing the speaker key. The Protegé
system senses when any dial pad key is pressed, takes the extension off-hook,
studies the digits dialed to determine whether the call is for intercom or trunk
access, and routes it accordingly. At default, your keyset is programmed with
Hot Key Pad activated.
Automatic Line Selection
Automatic Line Selection allows you to choose which resource your keyset
accesses when you go off-hook at your extension; intercom dial tone, a specific
trunk, or a trunk route. Note that if you set both Automatic Line Selection and
Hotline, Hotline takes priority.
Hotline
With a Hotline programmed, you automatically dial another resource when you
lift the handset or press the Speaker key. This resource can be one of the fol-
lowing:
u An extension number
u A trunk directory number
u A trunk route number
u A system or individual speed dial number
u A pickup group, hunt group, or paging group
A Hotline can be dependent on the time of day. You specify whether the
Hotline operates all the time, just during the day, or just when your company’s
phone system is in Night mode.
In addition, you can specify whether the Hotline should access the resource
immediately, or wait between one and nine seconds. A delay allows you to dial
another resource before the Hotline takes effect.
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Hot Key Pad
To activate
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 93.
3. Receive confirmation tone.
9
3
To cancel
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial [ 93.
9
3
[
3. Receive confirmation tone.
Automatic Line Selection
To activate
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 95.
9
5
3. Dial 0 to select internal dial tone every time
you lift the handset.
0/1
- or -
Dial 1 followed by the appropriate directory
number to select a specific outside line every
time you lift the handset.
- or -
Dial 1 followed by the appropriate directory
number to select a specific trunk route every
time you lift the handset.
4. Receive confirmation tone.
To cancel
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial [ 95.
9
5
3. Receive confirmation tone.
[
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Hotline
To activate
FUNCTION
1. Keyset is idle or active on a call
2. Press the Function key and then dial 9[.
9
[
3. Enter the directory number of the resource you
wish to hotline (normally three digits).
x
x
x
4. Select the service mode. Dial 1 for day.
1/2/3
0-9
- or -
Dial 2 for night.
- or -
Dial 3 for always.
5. Dial 0 for immediate action.
- or -
Dial a digit between 1and 9 for delayed action
of the corresponding number of seconds delay
time you wish. Example: dial 3 if you want 3
seconds delay.
6. Receive confirmation tone.
To cancel
1. Keyset is idle or active on a call
FUNCTION
9
2. Press the Function key and then dial [ 9 [.
3. Receive confirmation tone.
[
[
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7 / Customizing Your Keyset
2. Three Features For Easier
Answering
Voice Call, Auto Answer, and Distinctive Ringing are three features that you
can use to make answering calls easier and faster.
Voice Call
When you set your keyset to allow voice calls, intercom callers are connected
immediately over the speakerphone, without requiring you to go off-hook. You
will hear a single tone to alert you. Outside calls continue to ring at your exten-
sion in the usual way, so too will blind transfer calls.
Note that when voice calls are allowed, no Call Forward instructions you have
programmed will be followed. Do Not Disturb, however, will continue to oper-
ate.
Auto Answer
Use the Auto Answer feature to select how incoming calls will be answered.
With Auto Answer set to “off” you must press an appropriate feature key to
answer an incoming call. This can be one of the following:
u An ICM key (a feature key designated for intercom calls)
u A Trunk or Trunk Group key
u An Overflow key (a feature key designated for all additional outside
lines).
With Auto Answer set to “on” you can answer ringing calls by lifting the hand-
set or pressing the Speaker key.
Distinctive Ringing
Distinctive Ringing allows you to choose from four different ring cadences to
distinuguish your phone’s ring from that of others in your immediate area. The
ring cadence you select works for all tones you hear on your keyset. See page 7
for a table of ring tones.
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Voice Calls
To receive
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 98.
9
8
To prevent
1. Keyset is idle or in use on a call.
FUNCTION
9
8
[
2. Press the Function key and then dial [ 98.
Auto Answer
To activate
1. Keyset is in idle state.
FUNCTION
2. Press the Function key and then dial 6 [.
6
[
To cancel
1. Keyset is in idle state.
FUNCTION
2. Press the Function key and then dial 6 [.
6
[
Distinctive Ringing
To change ring cadence
1. Keyset is in idle state.
FUNCTION
2. Press the Function key and then dial #7.
#
7
3. Dial 1, 2, 3, or 4 to listen to each ring cadence.
Stop when you have made your selection.
1/2/3/4
CLEAR
4. Press the Clear key to exit when completed.
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7 / Customizing Your Keyset
3. Security
For security reasons, you must enter a password in order to use three features:
Remote Follow Me Call Forward on page 15, Authority Code on page 30 and
Lock/Unlock on page 57.
Ask your telephone system administrator if you are unsure what your password
is. Use the Password Change feature to change your password. The temporary
password is 0000 at default.
The Lock/Unlock feature is designed to prevent unauthorized trunk calls from
your keyset while you are away from your desk. A locked extension will still
receive incoming trunk calls, and a user may still place and receive intercom
calls. You need a valid password to use the Lock/Unlock feature.
Caution
The Lock feature prevents all trunk calls, not just long-distance calls. Because
local calls - including 911 calls - are blocked by this feature, exercise caution in
using this feature.
Password Change
Changing your password
1. Keyset is idle or in use.
FUNCTION
9
7
2. Press the Function key and then dial 97.
3. Enter the old password.
4. Enter the new password.
5. Receive confirmation tone.
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Lock/Unlock
Locking your phone
FUNCTION
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 97.
3. Enter password.
9
7
4. Dial # to lock your keyset.
5. Receive confirmation tone.
#
Unlocking your phone
1. Keyset is idle or in use on a call.
FUNCTION
9
7
2. Press the Function key and then dial 97.
3. Enter password.
4. Dial [ to unlock your keyset.
6. Receive confirmation tone.
[
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7 / Customizing Your Keyset
4. Cancel Operations
The Cancel Operations feature can be useful for troubleshooting. If your keyset
seems to behave oddly, it is possible that a particular feature is set differently to
how you expect. Each of these features has a big impact on how your keyset
operates: Automatic Hold, Auto Transfer Mode, Hot Key Pad, Automatic Line
Selection, Hotline, Voice Call, and Auto Answer.
Use the Cancel Operations feature to terminate your current feature settings.
Doing so will reset your keyset to its default settings. It will not, however,
change the contents of dual function feature keys.
Cancel Operations
To cancel
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial 69 [.
6
9
[
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7 / Customizing Your Keyset
5. Setting the Feature Keys
Your keyset has a number of dual function feature keys that can be pro-
grammed to your requirements. You can program a speed dial number on the
“secondary level” of each Dual Function feature key. The “primary level” can
be one of the following:
u An outside line key
u A DSS key
u A feature such as Call Forward
u A speed dial number
When you program a speed dial number under a dual function feature key, note
that you enter the abbreviated number (normally three digits in length), not the
full number.
Programming a Feature Under
a Feature Key
1. Keyset is idle or in use on a call.
FUNCTION
2. Press the Function key and then dial # 3.
3. Press designated feature key to program fea-
ture to.
#
3
4. Dial 2.
2
5. Press the Function key and then enter the
appropriate feature code number.
FUNCTION
6. Press the Hold key to save your selection.
7. Receive confirmation tone.
HOLD
Programming a DSS Key
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial # 3.
3. Press the feature key you wish to program.
4. Dial 1.
5. Enter the extension directory number.
6. Press the Hold key to save your selection.
7. Receive confirmation tone.
FUNCTION
#
3
1
x
x
x
HOLD
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Programming a Speed Dial
Number Under a Feature Key
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial # 3.
3. Press the feature key you want to program.
4. Dial 1.
5. Enter the speed dial number.
6. Press the Hold key to save your selection.
7. Receive confirmation tone.
FUNCTION
#
3
1
x
x
x
HOLD
Programming the Secondary
Level of a Dual Function
Feature Key
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial # 1.
FUNCTION
#
1
3. Press the dual function feature key you want
to program.
4. Dial 1.
1
x
x
x
5. Enter the speed dial number.
6. Press the Hold key to save your selection.
7. Receive confirmation tone.
HOLD
Deleting a Feature Key’s Contents
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial # 1 if you
FUNCTION
# 1/3
are deleting the upper level of a dual function
feature key.
- or -
Press the Function key and then dial # 3 if you
are deleting a the contents of a feature key.
3. Press the dual function feature key whose con-
tents you want to delete.
HOLD
4. Press the Hold key.
5. Receive confirmation tone.
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7 / Customizing Your Keyset
6. Headset Operation
Models with headset jacks
If your keyset has a headset jack, simply plug a headset or headset amplifier
directly into the headset jack. Enter the Headset Function feature code. While
you have the Headset Function enabled, keep the handset in its cradle. Use the
Speaker key to answer and end calls.
Note that amplified headsets with their own power source disable the Mute fea-
ture on the Executive and Executive Data keysets. Refer to your system admin-
istrator for more information.
Models without headset jacks
If your keyset does not have a headset jack you will first need to unplug your
handset from the handset jack. Plug a headset amplifier into the handset jack,
and then plug the handset into the headset amplifier. Do not place the handset
in the cradle. Do not enter the Headset Function feature code. Use the Speaker
key to answer calls, and the Clear key to end calls. Using a headset amplifer in
this way does not affect the Mute function.
Headset Function
To enable
1. Press the Function key and then dial 9 #.
- or -
FUNCTION
9
#
Press the designated feature key.
To cancel
1. Press the Function key and then dial [ 9 #.
- or -
FUNCTION
9
#
[
Press the designated feature key.
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7 / Customizing Your Keyset
7. Background Music
With the Background Music feature you can play background music over the
speaker of your telephone while it is idle. You will normally hear the same
music source that callers hear when they are placed on hold.
The music stops when you operate your telephone and resumes when you hang
up. You still receive incoming intercom and outside calls, and can answer them
by going off-hook with the handset or speaker key.
To activate
1. Dial 800 or 801. (Check with your system
administrator to determine the correct
directory number.)
8
0
x
2. Music plays through your speakerphone.
CLEAR
To cancel
1. Press the Clear key.
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chapter
eight
Voice MailFeatures
1. Voice Mail
If you use your voice mail system on a regular basis, we recommend you des-
ignate a feature key as a voice mail “Message Waiting” key. This key lights
when you receive a voice mail message. Press the key to gain access to your
personal mail box so you can check your messages. The feature code for this is
Function key, dial 64.
If you call an extension that is unattended or busy you can access the associat-
ed voice mail box by dialing a single digit.
Your Protegé phone system offers two useful features to maximize the benefits
of your company’s voice mail system: Extinguish Lit Voice Mail LED, and
Auto Conversation Record.
Extinguish Lit Voice Mail LED
This feature turns off the LED associated with your voice mail Message
Waiting key. Use this feature if your company’s phone and voice mail systems
suffer some kind of connection interruption, and the LED fails to extinguish
after you have checked all your voice mail messages.
Auto Conversation Record
Press your voice mail Message Waiting key (see above) while you are on a call
to automatically form a conference with your voice mail box. This allows you
to record your conversation. Depending on system programming, you and the
distant party may or may not hear an alert tone. If the tone is not enabled, the
Auto Conversation Record feature is invisible to both parties.
Dialing Voice Mail
1. Dial the Voice Mail System general number.
4
Transferring to Voice Mail
1. Begin by using whichever transfer method you
prefer (see pages 33 and 34).
2. Dial the Voice Mail System general number.
3. Enter the appropriate extension number.
4. Conclude the transfer as appropriate to the
transfer method you are using.
4
x
x
x
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8 / Voice Mail Features
Forwarding to Voice Mail
1. Begin by using whichever call forward type
you prefer (see pages 11 - 15).
2. Enter the Voice Mail System general number.
4
3. Enter the extension number of the mailbox
where calls will be forwarded.
x
x
x
4. Conclude the forward by following the appro-
priate documentation (see pages 11 - 15).
Retrieving Your Voice Mail
Messages
1. Keyset is in idle state.
2. Press the voice mail Message Waiting key (a
designated feature key).
Calling Another Extension
1. Keyset is in idle state.
2. Dial extension number. Receive busy tone or
no answer.
x
x
x
3. Dial 7 to be transferred directly to the associ-
ated mailbox.
7
Extinguish Lit Voice Mail LED
FUNCTION
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial [ 64.
6
4
[
Auto Conversation Record
To activate
1. Keyset is in use on an active call.
2. Press the voice mail Message Waiting key.
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Glossary
Keyset
Class of Service
Another name for telephone.
Specifically, a phone with a number
of push buttons or “keys.”
Your level of access to certain fea-
tures. Your company’s phone system
may assign a different class of ser-
vice to particular extensions, to
restrict access to certain features.
See also Tenant Group.
LED
Light Emitting Diode. The lights
next to the feature and dual function
feature keys. Depending on the
model, your keyset has a number of
single- or dual-colored LEDs. Each
provides information on the status of
the associated feature or dual func-
tion feature key. See also page 6.
DSS
Direct Station Selection. Press a
DSS key to call or transfer to an
internal resource without dialing
manually. The internal resource can
be a single extension, or a group of
extensions such as a hunt group or
paging group. In a Protegé system, a
DSS key is a specially programmed
dual function feature key.
Off-Hook
When you lift the handset you are
“going off-hook.” Early telephones
had a metal hook on which the hand-
set hung. The modern technology of
the Protegé system means you can
now also go off-hook and on-hook
by pressing the Speaker key.
Hunt Group
A group of extensions with a com-
mon access number, organized in
such a way that calls “hunt” from
extension to extension to find a free
line. See also UCD.
On-Hook
When the phone handset is resting in
the cradle. See Off-Hook.
Idle state
The condition of your keyset when
you are not using it, and when a call
is not coming in.
Outside Line
See Trunk.
Intercom
An intercom call is a call between
extensions of your company’s phone
system.
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Glossary
Service Mode
Trunk
The way calls are handled depending
on the time of day. For example,
your company’s phone system may
be configured so that in Day Service
Mode all incoming calls are routed
through the attendant. In Night
Service Mode, incoming calls may
be broadcast over a loud bell for
anyone to answer.
A telephone line owned by the local
telephone company that connects
your office telephone system to the
outside world. Also known as an
“outside” line, or “c.o.line.”
UCD
Uniform Call Distribution. A Protegé
feature that accepts incoming calls
and routes them to a series or bank
of agents. See also Hunt Group.
Station
Another word for extension.
Virtual Number
System Administrator
An extension number that is not
physically connected to a specific
keyset. This number might be pro-
grammed under a feature key of one
or several extension keysets. This
Protegé feature has many possible
applications. If your company’s
phone system uses virtual numbers,
consult your system administrator
for an explanation of how they work
in your location.
The person responsible for your
company’s telephones. It may be an
outside business, or a person or
department at your company.
Essentially, whoever you go to to
report problems with your phone or
to request changes in your telephone
service.
Tenant Group
Tenant Groups are a way of grouping
groups of extensions in a Protegé
phone system. For example, if sever-
al companies in a building share a
common phone system, each compa-
ny’s extensions would form a Tenant
Group. See also class of service.
Tone
The audible sound your keyset
makes. There are many different
tones: for example, dial tone, ring
tone, busy tone, and error tone.
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Index
Abbreviated Numbers - see Speed
Dial Numbers
Class of Service 30, 65
Cleaning
7
ABR - see Automatic Busy Redial
Account Code 11, 14, 22
Agent Help 48
Clear Key 2, 3
Conference 36
Agent Log Off/Log On 17
Alarm Clock 44
Dialing Speed Dial Numbers 25
Dialing Voice Mail 63
Dial Pad 2, 3
Attendant, Calling the 19
Authority Code 30, 56
Auto Answer 9, 54
Direct Call Forward 11, 12
Directed Call Pickup 10
Distinctive Ringing 54
Diversion - see Call Forward
DND - see Do Not Disturb
DND Override 20
Auto Conversation Record 63
Auto Transfer Mode 33
Automatic Busy Redial 23
Automatic Hold 9, 31
Automatic Line Selection 51
Avoiding Calls 16
Do Not Disturb 16
- Voice Call 55
DSS 65
Background Music 62
BGM - see Background Music
Blind Transfer 33
Dual Function Feature Keys 2, 3,
25, 59
ECF - see External Call Forward
Exclusive Hold 32
Busy Call Forward 11, 13
Busy Trunk (route) 27
External Call Forward 11, 14
Extinguish Voice Mail Light 64
Call Forward 11-15
- Password 56
- Voice Call 54
Feature Access
8
Call Me Messages 41
Call Park - see Transfer, No Ring
Call Pickup 10, 33
Feature Interaction
Feature Keys 2, 3
8
Feature Code Settings 59
Flash 26, 45
Callback 27
Calling an Extension 19
Camp On 9, 29
Follow Me Call Forward 11, 15
Forced Diversion 17
Forced Release 37
Forward 11
Cancel All Call Forwards 12
Cancel Operations 58
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Index
Forwarding to Voice Mail 64
Function Key 2, 4
Lights, Understanding
6
LNR - see Last Number Redial
Lock/Unlock 30, 57
Loud Bell 10
Group Call Pickup 10
Group Listen 43, 47
Group Page 39
Messages 19, 41, 63
- call me messages 39
- deleting a message 42
- leaving a message 41
Headset Operation 61
Headset Jack 2, 4, 61
Message Waiting indication 41, 63
Music on Hold 29
Hold 31
- holding a conference 37
- holding an intercom call 32
- reminder 31
- retrieval order 31
- retrieval from 31
- system 31
Mute 43, 47, 48, 61
No Answer Call Forward 11, 13, 19
No Ring Transfer 35
Off-Hook 65
Hold Key 2, 4
Off-Hook Voice Announce 21
Hot Key Pad 51
OHVA - see Off-Hook Voice
Announce
Hotline 51
Hunt Group 11, 16, 43, 48, 65
Idle State 65
On-Hook 65
Outside Line 65
Inserting Special Characters 26
Instant Dialing - see Hotline
Intercom 65
Outside telephone numbers - storing
45
Intercom Key
Intrusion 20
9
Paging 39
Parked Calls 33
Password 11, 15, 30, 56
Pause 26, 45
Keyset 65
Pickup Group Number 10
Placing Outside Calls 22
Last Number Redial 23
LCR - see Least Cost Routing
Least Cost Routing 22, 25
LED 65
Preset Follow Me Call Forward 11,
15
Preventing Unauthorized Calls 56
Private Conversation 43
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Index
Private Talk 37
Transferring to Voice Mail 63
Programming Feature Keys 59
Pull Out Tray 2, 4
Travelling Class of Service - see
Authority Code
Trunk 66
Pulse Dialing 26
Trunk (Route) and Speed Dial
Numbers 25, 46
Recall, Automatic Transfer 33
Redial Key 2, 5, 23
Redialing 23
UCD Agent Help 48
Reminder service 44
UCD Route Override 49
Unlocking Your Phone 57
Unsupervised Conference 37
UCD 66
Remote Follow Me Call Forward
11, 15
Ring Cadences 54
Urgent Calls 29
Saved Number Redial 24
Screened Transfer 33
Security 56
User Password - see Password
User Saved Number Redial 24
USNR - see User Saved Number
Redial
Service Mode 66
- in hotline programming 51
Setting the Feature Keys 59
SNR - see Saved Number Redial
Speaker Key and Light 2, 4
Speakerphone 2, 5
Virtual Number 10, 19, 66
Voice Call 19, 54
Voice Mail 11, 63
Voice to Ring Interchange 19
Volume Keys 2, 5
Special Dialing 26, 45
Speed Dial Numbers 45, 59
Storing Telephone Numbers 45
Supervisor - Hunt Group 49
System Administrator 66
System Hold 31
Wait-for-Dial Tone 26
Work Group - Pick Up a Ringing
Extension 10
Xfr/Conf Key 2, 5
Tenant Group 66
Time Reminder 44
Toll Restriction 30
Tone 66
Tones, Understanding
Transferring Calls 33
7
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Index
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QUICK GUIDE TO NUMBERING
DEFAULT PROTEGÉ
YOUR COMPANY’S
DIRECTORY NUMBERS
RESOURCE
DIRECTORY NUMBERS
Extension Numbers
Trunk Numbers
Trunk Groups
Page Groups
External Paging
Pickup Groups
System Speed Dial Numbers
Individual Speed Dial Numbers 500 - 599
Hunt Groups
Background Music
Loud Bell
200 - 399
700 - 799
100 - 129
400 - 429
820 - 829
460 - 489
600 - 699
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
_______________
430 - 459
800 - 801
810 - 811
830 - 859
Virtual Numbers
Voice Mail Access
Night Ring Pick Up
Least Cost Routing
INDIVIDUAL SPEED DIAL NUMBERS
ACTUAL DETAIL
NUMBER
500
501
502
503
504
505
506
507
508
509
______
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
____________________________________
______
______
______
______
______
______
______
______
______
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QUICK GUIDE TO FEATURE CODES
Feature
ACCOUNT CODE ENTRY
Code
F71
Feature
INTRUSION
Code
8
AGENT LOG OFF/ON
F91 (OFF)
F*91 (ON)
F55
LAST NUMBER REDIAL (LNR)
LEAST COST ROUTING (LCR)
LOCK/UNLOCK
F8
F67
AUTHORITY CODE
F97
AUTO ANSWER
F6*
MESSAGES - DELETING
F*#9 (INDIV.)
F*#9*(ALL)
F96
AUTO TRANSFER MODE
AUTOMATIC BUSY REDIAL
AUTOMATIC LINE SELECTION
F54
F78
MESSAGES - SENDING
F95 (ON)
F*95 (OFF)
5
9
MUTE
F76
CALLBACK
OHVA
0
CALLBACK - CANCEL
F*#5 (INDIV.)
F*#5* (ALL)
F2X
PAGING - ANSWER
PAGING - RECEIVE SELECTION
F59
F*99 (ON)
F99 (OFF)
F97
CALL FORWARD
F20 (CANX ALL) PASSWORD CHANGE
CALL PICKUP
F53
4
PAUSE - INSERT A
F70
CAMP ON
PRIVATE TALK (CONFERENCE)
PULSE TO TONE CONVERSION
REMINDER SERVICE
F57
CANCEL OPERATIONS
DISTINCTIVE RINGING
DND OVERRIDE
F69*
F#7
3
*
F92 (ON)
F*92 (OFF)
F51
DO NOT DISTURB (DND)
F4
SAVED NUMBER REDIAL (SNR)
DUAL FUNCTION KEY PROGRAMMING F#1
SPEED DIAL NUMBER PROGRAMMING F1
EXTINGUISH LIT VOICE MAIL LED
FEATURE KEY PROGRAMMING
FLASH - INSERT A
F*64
TRANSFER
HOLD
F#3
XFR/CONF
F3
TRANSFER (NO RING), PLACING A
(TO RETRIEVE CALL)
F73
FORCED RELEASE (CONFERENCE)
HEADSET OPERATION
F74
F53
F9# (ON)
F*9# (OFF)
F94 (ON)
F*94 (OFF)
FHOLD (ON)
F7*
UCD AGENT HELP
F61
UCD MONITOR
F58
HOLD (AUTOMATIC)
UCD ROUTE OVERRIDE
F6#
F*6# (CANCEL)
F77
HOLD (EXCLUSIVE)
(TO RETRIEVE CALL)
HOLD (SYSTEM)
(TO RETRIEVE CALL)
HOT KEYPAD
UNSUPERVISED CONFERENCE
USER SAVED NUMBER REDIAL (USNR) F5*
HOLD
VOICE CALLS
F98 (ON)
F7*
F*98 (OFF)
F93 (ON)
F*93 (OFF)
F9* (ON)
F*9* (OFF)
F65
VOICE MAIL FROM BUSY OR
UNATTENDED EXTENSION
7
HOTLINE
VOICE TO RING INTERCHANGE
WAIT-FOR-DIAL-TONE - INSERT A
2
F79
INTERCOM ACCESS
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