Sprint Nextel Modem MAX 206M2 User Manual

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Get to Know Your Device

Your XOHM Modem lets you connect to the XOHM WiMAX network to provide fast

and easy wireless connectivity to the Internet in your home or office.

WiMAX Overview

WiMAX

Tower

Computer or

Home Network

XOHM Modem

MAX-206M2 by ZyXEL

Internet

Telephones

[future service]

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Device Connectors (back of device)

Reset

Button

Power

Adapter

Remote

Antenna

Telephones

[future service]

Computer/

Wi-Fi Router

[coming soon]

1. Power jack (black): Connects the power adapter to power the modem.

2. Reset button (red): Resets the unit back to factory defaults (use ONLY as a last

resort).

3. Antenna connectors (gold): Connect a remote antenna (available separately) to extend

a signal from a strong area (such as near a window) to a weaker area where it may

be more convenient to place the modem. [Coming soon.]

4. Phone ports 1 / 2 (gray): Connect telephones to the modem. [Future service.]

5. Ethernet ports 1/2 (yellow): Connects the modem to computers and/or a Wi-Fi router.

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Modem LED Display (front panel)

WiMAX

Signal

Signal Strength

Indicator

Phone 1 & 2

[future service]

LAN 1 & 2

Power

1. WiMAX LEDs: The leftmost LED indicates WiMAX connectivity. A blinking LED

indicates that the unit is ranging, while a solid LED indicates that a connection has

been established and that the modem is ready to transmit and receive. The three

LEDs to the right indicate the signal strength of the reception (1-3). These LEDs

will be green when illuminated.

Signal Strength LEDs: The number of signal strength LEDs illuminated reflects the strength

of the WiMAX signal being received by the XOHM Modem; however, the strength of signal

does not affect the speed of your connection. As long as there is sufficient signal strength to

make a connection, you may achieve maximum connection speed. (For more information

about signal strength, see “XOHM WiMAX Signal Strength” on page 20.)

Note

2. Phone 1 / Phone 2 LEDs: Illuminates when the VoIP phone “line” is in use. If no voice

accounts are configured, the LED will be off. If a voice account is configured and

registered, the LED will be green. When the connected phone is off-hook, the LED

will blink. When there is new voicemail on the account, the LED will be amber

(optional). [Future service.]

3. LAN 1 / LAN 2 LEDs: Illuminates when the modem is connected to the computers or

other networking devices. This LED will be green, and will flash as data is sent

through the connection.

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4. Power LED: Indicates if the unit has power and is operating correctly. A blinking LED

indicates the unit is loading the firmware and configuration, while a solid LED

indicates the unit is ready for operation. This LED will be green.

Positioning Your Modem

Your XOHM Modem has a convenient, contemporary design that allows for simple

setup. When setting up your modem:

ⅷ Only use your XOHM Modem indoors. Avoid moisture or extreme temperatures.

ⅷ For improved reception, place the modem near a closed window.

ⅷ Position the modem within easy access of a reliable power supply.

ⅷ Make sure the modem is near enough to your

computer to easily connect the modem to the

computer using the supplied Ethernet cable.

ⅷ The unit’s omnidirectional antennas are built

into the sides (“handles”) of the modem case.

Make sure to provide ample space around the

device to ensure maximum WiMAX signals.

ⅷ The antennas must be installed to provide a

separation distance of at least 20cm from all persons

to satisfy Federal Communications Commission radio

frequency exposure compliance.

ⅷ Where possible, keep your modem at least

one foot away from other electronic devices,

such as Wi-Fi routers and cordless phones,

5dBi Omnidirectional Antennas

to avoid potential signal interference.

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Accessories: Various accessories for your device, such as remote antennas and battery

packs, will be available from XOHM in the future. Please visit www.xohm.com for details and

updates.

Note

Install Your XOHM Modem Using the XOHM Modem Setup Assistant

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Section 1B

Install Your XOHM Modem Using the

XOHM Modem Setup Assistant

This section outlines the basic steps to install your modem using the XOHM Modem

Setup Assistant included on the XOHM Modem Setup Assistant CD that came with

your modem.

You can set up your modem without running the XOHM Modem Setup Assistant, but we

recommend that you use the setup assistant for the sake of simplicity and to facilitate

future updates and diagnostics.

Note

Install the XOHM Modem Setup Assistant

1. Insert the XOHM Modem Setup Assistant CD into your computer’s

CD drive.

Ⅲ The installation should begin automatically. If your computer

does not launch the installation program, click Start >

My Computer and double-click on the CD Drive. From the

CD drive file list, click XOHM Modem Setup Assistant.exe to

begin the installation.

Depending on your system settings, you may be required to log in as an administrator to

install software on your computer.

Note

The screen images in this user guide are illustrative and may not reflect the final software.

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2. From the XOHM Modem Setup Assistant Welcome screen, click Next.

3. Follow the onscreen instructions to complete the installation wizard.

Ⅲ Accept the terms of the XOHM License Agreement.

● If you do not agree with the terms, click Cancel. Your installation will be

cancelled and the program will exit.

Ⅲ Select a destination folder for the program. (Default is C:\Program Files\XOHM\

Modem Setup Assistant.)

Ⅲ Click Install at the “Ready to Install the Program” prompt.

Ⅲ When the Completed screen appears, select Launch XOHM Modem Setup Assistant

and click Finish to complete the installation and launch the setup program.

If your computer has a current Internet connection, the program will automatically check

for a software update. If the New Software Found screen is displayed, click Next and follow

the onscreen instructions to update the XOHM Modem Setup Assistant software.

Note

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Install Your XOHM Modem

1. If it did not launch automatically, launch the XOHM Modem Setup Assistant by

clicking Start > (All) Programs > XOHM > XOHM Modem Setup Assistant. The Welcome

screen appears.

2. Follow the onscreen instructions to install your modem.

Ⅲ Insert the round end of the power adapter into the modem’s power port and plug

the other end into a power source. (The Power LED should illuminate.)

Ⅲ Insert one end of the supplied Ethernet cable to your computer and the other

end into the yellow LAN 1 port. (The LAN 1 LED should illuminate.)

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3. Use the Modem Setup Assistant to check your XOHM signal strength. It may take

a few moments for the signal to find your modem.

Ⅲ If the setup assistant displays any green circles (

, or ), you’re in fine

shape. Click Next and proceed to step 7.

Ⅲ If you do not have any green circles showing ( ), or if you would like to look for a

stronger signal, try moving the modem to a different location (nearer a window,

on a higher floor, or away from other electronic devices; for tips on locating your

modem, follow the onscreen instructions or see “Positioning Your Modem” on

page 6). Wait several seconds at each location and click Test to see if you’re

getting a signal.

Ⅲ If you cannot acquire a WiMAX signal, call XOHM Care at 877-333-XOHM (9646).

Signal

Strength

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4. Click Activate My Modem to connect to the XOHM activation site.

Your Web browser will launch and you will see an Activation in Progress screen. When

the XOHM site opens, follow the instructions to explore the XOHM service options,

choose the option that’s right for you, and activate XOHM. When complete, submit

your order.

5. Wait for activation and provisioning to complete. (Activation by XOHM is typically

fast but may take several minutes.)

Ⅲ During activation and provisioning, make sure that you do not disconnect your

modem. Disconnecting will interrupt the process.

Ⅲ When activation and provisioning have been completed, the Activation Complete

screen appears. The modem will disconnect and reconnect automatically and the

modem indicator lights (LEDs) will turn off and on in sequence (Power, LAN, and

Signal Strength).

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6. To use Modem Setup Assistant to help you set up a wireless network, click

Yes, Help Me Set Up My Router. (Go to “Set Up a Router (optional)” on page 14.)

– or –

If you are not setting up a wireless network, click No, I Will Not Use a Wireless Router.

You will proceed to the Setup Complete screen, where you can:

● Click Visit XOHM to go to the XOHM website to explore additional XOHM

features and personalize your XOHM WiMAX service.

– or –

● Click Finish to complete activation.

If activation is unsuccessful or if the operation times out, click Retry to retry.

If activation is still unsuccessful, refer to the Troubleshooting information on

page 40 for possible solutions. If none of those addresses the problem, call

XOHM Care at 1-877-333-XOHM (9646) for assistance.

Once the Setup Complete screen has been displayed, your modem setup is complete.

Click Finish and then launch your browser to surf the Web, check your email, and more,

all with the speed and reliability of the XOHM WiMAX network.

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Set Up a Router (optional)

If you want to set up a wireless router, the XOHM Modem Setup Assistant will take you

through a basic router setup and connection test. For advanced router configuration,

consult your router’s documentation.

1. From the Activation Complete screen (see step 6 above), click Yes, Help Me

Set Up My Wireless Router.

2. Follow the instructions to connect your router to the modem and test your

connection.

3. When you have successfully set up your router, Setup Complete is displayed.

● Click Visit XOHM to go to the XOHM website to explore additional XOHM

features and personalize your XOHM WiMAX service.

– or –

Click Finish to complete activation.

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the XOHM Modem Setup Assistant After

Installation

Using

Once your modem is activated, you can use the XOHM Modem Setup Assistant program

to access information about and links to online support and settings for your XOHM

Modem.

ᮣ

Click Start > (All) Programs > XOHM > Modem Setup Assistant or double-click on the

XOHM Modem Setup Assistant icon ( )on your computer’s desktop to launch

XOHM Modem Setup Assistant. The XOHM Modem Setup Assistant Current Status

screen appears (see below).

The XOHM Modem Setup Assistant Current Status Screen

This screen provides the following information and tools:

A Connection Status and Network Information.

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B Signal Strength (see “XOHM WiMAX Signal Strength” on page 20).

C Quick Links:

● My Account takes you to your online XOHM account page.

● XOHM Support launches the XOHM Support website.

● Settings launches your online modem settings tool, the Modem Configuration

Interface. See “Modem Configuration Interface Overview” on page 28 for

more information.

D General Information (WiMAX IP Address and Modem IP Address.

E Link to the Connection Details screen of the XOHM Modem Setup Assistant.

F Menu Bar:

● File > Exit exits the XOHM Modem Setup Assistant.

● Tools provides links to the XOHM coverage map and the XOHM speed test

site. Selecting Tools > Options displays a window that lets you select software

update options.

● Help lets you link to an online help file with a Modem Setup Assistant user

guide (Modem Setup Assistant Help) and display the XOHM Modem Setup

Assistant version information (About XOHM Modem Setup Assistant).

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The XOHM Modem Setup Assistant Connection Details Screen

ᮣ

Click Connection Details from the Current Status screen to display the XOHM

Modem Setup Assistant Connection Details screen.

Connection Details – XOHM WiMAX Status

Ⅲ Click XOHM WiMAX Status (see above) to display your current XOHM status,

including network name, signal strength, Ethernet 1 and 2 connections, and

phone line information (future use).

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Ⅲ Click Network Information (see below) to display network and connection details

including modem and WiMAX IP addresses, LAN IP subnet, packet error rate,

base station ID, frequency, data transmission and reception estimates, transmit

power, and connection duration.

Connection Details – Network Information

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Ⅲ Click About My Modem (see below) to display information about your XOHM

Modem, including model number, software and hardware versions, memory

usage, MAC Address, and the modem uptime.

Connection Details – About My Modem

ᮣ

Click Current Status from any of the Connection Details pages to return to the

Current Status screen.

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XOHM WiMAX Signal Strength

Signal

Strength

Modem Signal

Strength

Indicator LEDs

Modem Setup

Assistant Signal

Strength Icons

Description of the

Signal Strength Level

Inactive

No lights

Your connection to the

XOHM network is

> -90dBm

currently weak. This can

probably be solved by

placing your modem in a

better location. Once

moved, please test your

signal again.

Adequate

> -80dBm to

> -90dBm

You have an adequate

WiMAX signal, but it

could probably be

1 light

improved. Try placing your

modem closer to a closed

window and test your

signal again.

Good

You have a strong

> -70dBm to

connection to the XOHM

network. You can

experiment with modem

placement if desired.

2 lights

3 lights

> -80 dBm

Best

> -70dBm

You have the best

possible WiMAX

connection.

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Section 1C

Alternate Method: Install Without the

Modem Setup Assistant

If you do not wish to use the XOHM Modem Setup Assistant to set up your XOHM

Modem, you may set it up using the configuration interface.

Although you may set up your modem without using the XOHM Modem Setup Assistant,

we recommend that you use the setup assistant for the sake of simplicity and to facilitate

future updates and diagnostics through the XOHM Modem Setup Assistant.

Note

Set Up the Modem

1. Find a place for your XOHM Modem. See “Positioning Your Modem” on page 6 for

details and suggestions.

2. Disconnect any existing LAN (Ethernet) connections or routers from the computer

you are going to be using for your XOHM Modem. (Router setup will come later.)

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3. Plug in the modem and connect it to your computer.

Ⅲ Insert the round end of the power adapter into the modem’s power port and plug

the other end into a power source. (The Power LED should illuminate.)

Ⅲ Insert one end of the supplied Ethernet cable to your computer and the other

end into the yellow LAN 1 port. (The LAN 1 LED should illuminate.)

4. Check the modem’s indicator lights to confirm your WiMAX signal. It may take a

few moments for the signal to find your modem.

Ⅲ If the WiMAX Signal indicator is solid green, the modem is receiving a WiMAX

signal. Proceed to step 5.

Ⅲ If the WiMAX Signal indicator is blinking, try moving the modem to a different

location (nearer a window or away from other electronics). Wait several seconds at

each location to see if you’re getting a signal.

Ⅲ If you cannot acquire a WiMAX signal, call XOHM Care at 877-333-XOHM (9646).

WiMAX

Signal

LAN 1

Power

For more information about signal strength, see “XOHM WiMAX Signal Strength” on

page 20.

Tip

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5. Launch your Web browser.

Ⅲ The XOHM website will be displayed.

Ⅲ Follow the onscreen instructions to choose your XOHM service option and

activate XOHM. When complete, submit your order.

6. Wait for activation and provisioning to complete. (Activation by XOHM is typically

fast but may take several minutes.)

Ⅲ During activation and provisioning, make sure that you do not disconnect your

modem. Disconnecting will interrupt the process.

Ⅲ Your XOHM Modem will automatically power cycle (turn off and back on) during

provisioning. When the WiMAX Signal indicator returns to solid green, your modem

is active and ready to use.

7. To confirm your modem’s status, navigate to your favorite website. If you are able

to access the XOHM site but no other website, provisioning may not be complete.

Wait a few minutes and try again.

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Connect a Router (optional)

Once you have set up your XOHM Modem and confirmed your Web connection, you

can set up your router as needed.

1. Consult your router’s documentation for setup details.

2. Disconnect the Ethernet cable from your computer and connect it to the router’s

Internet port. (It will go directly from the XOHM Modem’s LAN 1 port to the router.)

Maintain a minimum distance of 1 foot between the XOHM Modem and your Wi-Fi router

to avoid signal interference.

Note

3. Connect an Ethernet cable from the router to your computer.

4. Make sure the modem’s LAN 1 indicator is illuminated and test connectivity by

launching the Web browser. If you are having difficulties, double-check your

router’s settings.

For added security, change your modem password after setting up your router.

See “Access the Modem Configuration Interface” on page 28 for more information.

Tip

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Section 1D

Telephone (VoIP) Settings

Your XOHM Modem is able to support VoIP (Voice over Internet Protocol) telephony,

meaning you will be able to use your XOHM WiMAX connection to provide both voice

and Internet services.

Coming soon: Telephone and voice (VoIP) service from XOHM will be available in the future.

Visit www.xohm.com frequently for details and announcements.

Telephone (VoIP) Settings

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Section 2

Your XOHM Modem Settings

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Section 2A

Modem Configuration Interface Overview

This section reviews all the basic settings options available through the XOHM

configuration interface.

The settings available through the Configuration Interface may also be accessed online

through the Settings link in the XOHM Modem Setup Assistant.

Note

The screen images in this user guide are illustrative and may not reflect the final software.

Access the Modem Configuration Interface

1. Open the computer’s Web browser, type http://192.168.100.1 in the address bar, and

press Enter. The Configuration Interface login screen will be displayed.

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2. Enter the User Name, enter 1234 in the Password field, and then click Login.

Ⅲ The default User Name is user. The default password is 1234.

3. You may be prompted to enter a new password.

Ⅲ To keep using the default password, click Ignore or Clear and continue to the

next steps.

Ⅲ To change the password, enter and retype a new password and click Apply to

change the password. You will need to complete step 2 again to log in with your

new password before continuing.

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4. The configuration interface Home screen appears.

Menu Bar

Home Area Icons

5. From the Home screen, access your settings options either through the Home

area icons in the middle of the window or through the menu bar options on the left

side of the window.

While it’s a good idea to familiarize yourself with these menus and options, rest

assured that you may never need to use any of them. Your XOHM Modem’s initial

setup, detailed in section 1, is designed to automatically detect and assign the correct

settings for the majority of installations.

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Menu Options

The menu bar and the Home area icons offer the same options. The only difference is

that the menu bar includes an option to return to the Home screen.

The options available include:

ⅷ Advanced – includes tabs for Port Forwarding and Trigger Port.

ⅷ Tools – includes tabs for Password Setup, Remote Access, and Software Update.

Using the Menus

The settings menus use just a few simple tools to help you make changes.

ⅷ Most of the menus allow you to enter or change values directly. If you’re satisfied

with the changes, click Apply at the bottom of the screen to save your settings. To

cancel your changes, click Cancel.

ⅷ Many settings options allow you to choose from drop-down lists. Click on the arrow

and select an option.

ⅷ Certain menus contain lists that allow you to edit, delete, or export settings. In

these cases you will highlight a line and click on the action you want to take:

Edit ( ), Delete ( ), or Export ( ).

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Section 2B

Advanced Menu

This section reviews all the settings options available through the menu bar’s Advanced

menu.

Display the Advanced Menu

1. From the Home screen (see “Access the Modem Configuration Interface” on

page 28), click Advanced in the menu bar on the left side of the screen to expand

the Advanced menu.

2. Click Port Forwarding or Trigger Port to display the corresponding menu.

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Port Forwarding

The Port Forwarding menu lets you forward outside ports to inside devices so that

users from the Internet can use shared resources such as Web servers, remote

workstations, gaming platforms, etc.

Port forwarding does NOT apply to normal browsing or downloading by users behind the

modem, and no additional settings are needed for those functions on this menu.

Note

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There are 11 configurable rules and one “Default Rule.” When the modem receives an

unsolicited packet from the Internet, it will first look at rules 1-11 to see if the traffic’s

port matches a rule. If not, the modem will see if a Default Server is present, and if so,

pass the packet to the Default Server. If no Default Server exists, the traffic is dropped.

The modem can use one port or a port range for forwarding traffic, depending on

which port(s) the application being forwarded uses. If only one port is needed, the Start

and End ports should be set to the same value.

Port forwarding entries can be edited by clicking on the Edit ( ) icon in the Action

column. You can also use the Delete ( ) icon to remove a port forwarding rule.

In the screenshot below, a user has Windows Remote Desktop set up on his computer,

which is assigned IP address 192.168.100.33. Rule 1 is Edited (opening the Edit menu

for the rule) and set to Active. A Service Name is given to it for reference. The Start

and End Ports specified at port 3389, the default communication port for Remote

Desktop. Finally, the Server IP Address of the computer is specified. Now, the user can

access their Remote Desktop from the Internet, so long as they know the WAN

(public) IP or DNS address that the modem is using.

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Trigger Port

The Trigger Port allows you to configure up to 12 “trigger” ports that can open and close

as necessary, instead of being always open.

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Section 2C

Tools Menu

This section reviews all the settings options available through the menu bar’s Tools

menu, including password setup, remote access, and software update.

Display the Tools Menu

1. From the Home screen (see “Access the Modem Configuration Interface” on

page 28), click Tools in the menu bar on the left side of the screen to expand the

Tools menu.

2. Select Password Setup or Software Update to display the corresponding menu.

Tools Menu

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Password Setup

The Password Setup screen lets you reset your XOHM Modem password.

Enter your old password, and then enter and reenter the new password. Click Apply to

save the new password.

Tools Menu

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Software Update

The Software Update tool lets you update your XOHM Modem software.

Only upload software updates provided by XOHM Care, and only after instructed to

do so by XOHM Care. Uploading unapproved software may damage your modem.

Important

1. When instructed to do so, download a software update from the XOHM website.

(If the file is compressed [zipped], you will need to extract it.)

2. From the Software Update screen, click Browse, select the update binary (.BIN) file,

and click Upload to update your software. Some updates may require you to

reconfigure your modem.

Tools Menu

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Section 3

Troubleshooting

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Section 3A

Troubleshooting

This section addresses common problems and solutions for use with your

XOHM Modem. For more information, visit www.xohm.com.

Frequently Asked Questions

System

What are the minimum system requirements to be able to run the XOHM Modem,

MAX-206M2 by ZyXEL?

The minimum system requirements are:

Ⅲ 32MB RAM (64MB recommended)

Ⅲ 20MB available hard disk space

Ⅲ Available 10/100Mbps Ethernet port

Ⅲ Web browser: XOHM Internet service has been tested with Internet Explorer 6 and 7,

Firefox 1.5 and 2.0, and Safari 2.0. Other browsers may also be compatible.

What operating systems are supported?

The XOHM Modem is designed to support any current operating system.

Can I use the XOHM Modem with my Wi-Fi router?

Yes. Most commercially available Wi-Fi routers can be connected to the XOHM

Modem. For information about connecting a router, see “Set Up a Router (optional)”

on page 14 for XOHM Modem Setup Assistant setup or “Connect a Router

(optional)” on page 24 for setup without the XOHM Modem Setup Assistant.

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Issues

My XOHM Modem is not working (lights are not coming on). What do I do?

ⅷ Make sure the modem’s power adapter is plugged into an active power outlet.

ⅷ If you are using a power strip or surge protector, make sure its switch is in the “ON”

position.

ⅷ Make sure the round end of the power adapter is firmly connected to the modem’s

power jack.

ⅷ Make sure you are using the power adapter that came with your modem. The correct

adapter for the MAX-206M2 provides output power of 12V AC at 1 Amp.

ⅷ If you still see no lights, call XOHM Care at 877-333-XOHM (9646).

WiMAX

Signal

Signal Strength

Indicator

Phone 1 & 2

[future service]

LAN 1 & 2

Power

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My XOHM Modem is not working properly (lights are coming on but I cannot connect).

What do I do?

ⅷ Your modem may not be receiving the proper voltage. Make sure you are using

the power adapter that came with your modem. The correct adapter for the

MAX-206M2 provides output power of 12V AC at 1 Amp.

ⅷ The WiMAX Signal LED should be illuminated if the modem is using default settings.

If it is not illuminated, make sure the Power LED is green. If the Power LED is red, call

XOHM Care at 877-333-XOHM (9646).

ⅷ If neither of the LAN LEDs is illuminated:

Ⅲ Make sure that your computer or router has the Ethernet cable connected to the

Ethernet port and that the cable is properly seated. (The cable should “click”

when it is connected.)

Ⅲ Make sure the other end of the Ethernet cable is properly connected to the

LAN 1 or LAN 2 port on the back of the XOHM Modem.

Ⅲ Ethernet cables usually have clips that help secure them to Ethernet ports. If

these clips are damaged or broken, the cable could slip out. If your Ethernet

cables or clips are damaged or broken, replace with a new cable.

Ⅲ If the cable is securely connected at both ends, but the corresponding LAN 1 or

LAN 2 LED is still not illuminated, try using the other LAN port on the XOHM

Modem.

Ⅲ The computer may have a faulty Ethernet adapter.

The lights on my XOHM Modem are on, but they are all red. What do I do?

ⅷ The LED indicators on the XOHM Modem should not be red if the modem is

functioning properly.

ⅷ Red LEDs may indicate faulty configuration. Press and hold the red Reset Button on

the back of the device for 10–15 seconds and then release the button to restore the

factory default settings. The modem will power cycle (turn off and on) during the

reset process.

ⅷ If the lights remain red after reset, call XOHM Care at 877-333-XOHM (9646).

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The lights on my XOHM Modem are on, but they are blinking. What do I do?

Blinking lights indicate that the modem is in a process. It may be powering up,

searching for a WiMAX connection, or connecting to an attached computer. For an

overview of the modem’s LEDs, see “Modem LED Display (front panel)” on page 5.

If blinking persists and you are not able to connect with your XOHM Modem, call

XOHM Care at 877-333-XOHM (9646).

What do I do if my browser is not working properly?

The Web interface for the XOHM Modem (http://192.168.100.1) should be accessible

to any computer connected to the modem. If you cannot display this page, you will

not be able to reach any network device or the internet.

Ⅲ First, check the LEDs on the modem and make sure the problem is not a basic or

wired problem. (See earlier FAQs.)

Ⅲ If you have other wired or wireless adapters (802.11a/b/g/n, Ethernet, cellular [3G

laptop adapters]) connected to other networks at the same time, your computer

may not be sending traffic to the XOHM Modem. If your computer has multiple

network adapters, try disabling or removing all except the XOHM Modem

connection.

Ⅲ Make sure that the computer is set to obtain an IP address automatically using

DHCP (Dynamic Host Control Protocol). These settings may vary by operating

system. By default, you should obtain an IP address from the XOHM Modem

starting at 192.168.100.33.

Ⅲ If your computer cannot obtain an IP address from the XOHM Modem, you may

try to set a static IP address on the computer to see if you can access the

modem. If the modem is using default LAN settings, the IP address on the client

computer will need to be 192.168.100.2–254, with a subnet mask of

255.255.255.0, and a gateway address of 192.168.100.1.

Ⅲ If all else fails, reset the modem to factory defaults by pressing and holding the

red Reset Button on the back of the device for 10 seconds.

“Modem LED Display (front panel)” on page 5.

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Ⅲ If the Reset option does not work, your XOHM Modem could have corrupted

firmware. You may need to replace the modem. Call XOHM Care at 877-333-XOHM

(9646)

My XOHM Modem is broken. How do I replace it?

ⅷ First, try the Reset Button. Press and hold the red Reset Button on the back of the

device for 10 seconds and then release the button to restore the factory default

settings. The modem will power cycle (turn off and on) during the reset process.

ⅷ If the Reset option does not work, please call XOHM Care at 877-333-XOHM (9646).

How do I reset my XOHM Modem?

Press and hold the red Reset Button on the back of the device for 10–15 seconds and

then release the button to restore the factory default settings. The modem will power

cycle (turn off and on) during the reset process.

Router

I am having trouble getting my router to work with my XOHM Modem. What do I do?

If the XOHM Modem’s lights are correct and you had successfully connected to

the XOHM WiMAX network before attaching your modem, the problem is likely

related to:

Ⅲ How the router is attached to the XOHM Modem, or

Ⅲ How your computer is communicating with your router.

To make sure your router is attached correctly to your XOHM Modem:

1. Check to make sure your router is plugged in and powered on.

2. Ensure the Ethernet cord connecting the router to the modem is securely

attached.

3. Check to make sure the XOHM Modem’s LAN light is illuminated green. See

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To make sure your computer is communicating with your router:

1. If your computer is connected via an Ethernet cord, ensure the cord is securely

attached both to the router and your computer.

2. If your computer is connecting via Wi-Fi, ensure you have the correct Wi-Fi

settings entered. You may want to try to connect your computer to the router

using an Ethernet cord first.

3. If you need assistance with the above, please consult your wireless router’s

instructions, since routers vary by manufacturer and model.

If you are still having trouble connecting, you can try to connect to the XOHM

network again without your router by connecting your computer directly to your

XOHM Modem. If this is successful, please consult your wireless router’s support

options.

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General

Can I use my XOHM Modem with more than one computer? Will that impact the quality of

the service I am receiving?

With XOHM, you can connect to the Internet in more than one location, and extend

your service to multiple users throughout your location. You can connect up to two

computers directly to the two Ethernet ports of the XOHM Modem, or you can attach

a standard Wi-Fi router to one of the Ethernet ports to create a wireless local area

network. Wi-Fi-enabled computers can connect to the modem over the Wi-Fi

connection. The use of more than one computer will not impact the speed of your

connection. Each user will be able to connect at the same speed.

Why does my XOHM WiMAX signal vary?

Interference due to materials between the cell tower and the modem, including

buildings and trees, could cause the signal to be weak in specific areas, even within

the coverage area.

How do I receive the strongest signal possible?

Use the signal strength LEDs on the modem to find the room or location with the

strongest signal. For more information about finding a location for your XOHM

Modem, see “Positioning Your Modem” on page 6.

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Section 4

User Information and

Warranty

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Section 4A

Important User Information

Regulatory Notices

The design of the ZyXEL MAX-206M2 Modem complies with U.S. Federal

Communications Commission (FCC) guidelines respecting safety levels of radio

frequency (RF) exposure for portable devices, which in turn are consistent with the

following safety standards previously set by U.S. and international standards bodies:

ⅷ ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human

Exposure to Radio Frequency Electromagnetic Fields, 3kHZ to 300 GHz

ⅷ National Council on Radiation Protection and Measurements (NCRP) Report 86, 1986,

Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields

ⅷ International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for

limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up

to 300 GHz)

FCC ID: I88MAX206M2

Caution: The ZyXEL MAX-206M2 Modem has been tested for compliance with FCC

RF exposure limits. The ZyXEL MAX-206M2 Modem should not be used with external

antennas that are not approved for use with this device. Use of this device in any other

configuration may exceed the FCC RF exposure compliance limits.

This device has been tested and found to comply with the FCC limits for a Class B

computing device peripheral, in accordance with the FCC’s Rules. These limits are

designed to provide reasonable protection against harmful interference in a residential

installation.

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The antennas must be installed to provide a separation distance of at least 20cm from all persons to

satisfy FCC RF exposure compliance.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference

to radio communication. There is no guarantee that interference will not occur in a

particular installation.

If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is encouraged

to try to correct the interference by one or more of the following measures:

ⅷ Reorient or relocate the receiving antenna

ⅷ Increase the separation between the equipment and receiver

ⅷ Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected

ⅷ Consult the dealer or an experienced radio or television technician for help

This device complies with Part 15 of the FCC’s Rules. Operation is subject to the

following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may

cause undesirable operation.

Caution: Any changes or modifications not expressly approved by XOHM could void the

user’s authority to use the equipment.

If you have purchased this product under a United States Government contract, it shall

be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal

Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense

contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-

19 for civilian agency contracts or any successor regulations. If further government

regulations apply, it is your responsibility to ensure compliance with such regulations.

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Important Notice

Because of the nature of wireless communications, transmission and reception of data

can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be

totally lost. Although significant delays or losses of data are rare when wireless devices

such as the ZyXEL MAX-206M2 Modems are used in a normal manner, they should

not be used in situations where failure to transmit or receive data could result in

damage of any kind to the user or any other party, including but not limited to

personal injury, death, or loss of property. User accepts responsibility for damages

of any kind resulting from delays or errors in data transmitted or received using the

ZyXEL MAX-206M2 Modem, or for failure of the ZyXEL MAX-206M2 Modem to

transmit or receive such data.

General Precautions

ⅷ Do not operate the ZyXEL MAX-206M2 Modem in areas where blasting is in

progress, where explosive atmospheres may be present, near medical equipment,

life support equipment, or any equipment which may be susceptible to any form of

radio interference. In such areas, the ZyXEL MAX-206M2 Modem MUST BE

POWERED OFF. It can transmit signals that could interfere with this equipment.

ⅷ Do not operate the ZyXEL MAX-206M2 Modem in any aircraft, whether the aircraft

is on the ground or in flight. In aircraft, the ZyXEL MAX-206M2 Modem MUST BE

POWERED OFF. When operating, it can transmit signals that could interfere with

various onboard systems.

ⅷ The driver or operator of any vehicle should not operate the ZyXEL MAX-206M2

Modem while in control of a vehicle. Doing so will detract from the driver or

operator’s control and operation of that vehicle. In some jurisdictions, operating such

communications devices while in control of a vehicle is an offense.

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Technical Specifications

Environmental Specifications

Operating Temperature

Storage Temperature

Humidity

0°C – 55°C

-30°C – 85°C

5% to 90% (non-condensing)

75cm drop, no damage – fully operational

Drop

Mechanical Specifications

Dimensions (W x D x H)

Weight

160mm x 118mm x 167mm

480g

Battery Pack

LED

n/a

Yes (see table below)

Antenna

Internal 5dBi omnidirectional (MIMO)

LED table

Interface

Power

Status

LED Color

Solid Green

Yellow

Power input low (Battery)

Modem Error

OFF

Red

OFF (no light)

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Interface

LAN

Status

LED Color

Not Connected

10 or 100Mbps (Ethernet)

Activity

OFF (no light)

Solid Green

Stay Solid Green

Solid Green

VoIP 1 & VoIP 2

When the phone port’s defined SIP account

for outgoing calls is registered

When the voice port is off-hook

Flashing Green (slow)

Solid Yellow

When the phone port’s defined SIP account

for outgoing calls is registered and there is a

voice message in the SIP account

When the voice port is off-hook and there is a

voice message in the SIP account

Flashing Yellow

OFF (no light)

No registered SIP accounts or device power

OFF

WAN

Signal Strength: RSSI (Power level reception)

0 LED: > 90dBm

1 LED: </= -90dBm - > 80dBm

2LED: </= -80dBm - > 70dBm

3LED: </= -70dBm

Green LED ON

indicates signal

strength level

LINK: WiMAX connection current

Searching for a channel

WiMAX network entry in progress (data being

transferred)

Solid Green

Flashing Green (slow)

Flashing Green (fast)

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Software Specifications

WiMAX Standard

PRL (preferred roaming list)

Authentication

IEEE 802.16e-2005

support

EAP-TLS, EAP-TTLS

support

Mobile IP

Transmitter Specifications

Normal Output Power

TX Max Power

33dBm

Frequency Range

Bandwidth

2.5GHZ – 2.7GHz

5M, 10M

Modulation Method

QPSK, 16QAM, 64QAM

Receiver Specifications

Frequency Range

Bandwidth

2.5GHZ – 2.7GHz

5M, 10M

Modulation Method

Receiver Sensitivity

QPSK, 16QAM, 64QAM

-99dBm at QPSK

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Hardware Specifications

Interface Type

Ethernet and VoIP

WiMAX

Common Air Interface

Channel Spacing

Supply Voltage

250 KHz

12 V DC

Communication Ports

Voice Capability

2 Ethernet

2 VoIP