2-891-198-01(1)
Digital Photo Printer
Operating Instructions
UP-GR700
© 2007 Sony Corporation
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Table of Contents
Relationship Between the STATUS Indicator and
3
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Introduction
Location and Function
of Parts and Controls
For more details, see the reference pages (numbers
enclosed in parentheses).
Features
The UP-GR700 Digital Photo Printer is a dye
sublimation thermal transfer printer providing high
quality, high resolution (300 dpi), and high speed
printing of computer image data in full color (256
gradations and 16.7 million colors).
Front panel
Basic Application Example
Computer: provides
image data for printing
and printer control
signals
Rear panel
UP-GR700 Digital Photo Printer
Provided to prevent the printer from becoming
clogged with dust.
4
Features / Location and Function of Parts and Controls
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B Paper output slot
Relationship Between the STATUS
Indicator and the ERROR indicator
You can confirm the status of the printer according to the
lighting status of the STATUS and ERROR indicators
located on the front panel.
Printed pages are output from the printer here.
C Lock lever for the front door
Used to open the front door when loading or
replacing the ink ribbon and paper roll, or cleaning.
Caution
Indicator status
Printer status
The front door is very heavy. Be careful when
opening it.
STATUS
ERROR
Recoverable errors such as
“door open,” “replace
paper,” and so on. The error
message and error number
are displayed on the
monitor of the computer
connected to the printer.
Solve the problem,
While printing, a margin is left between printouts.
The excess portions of these margins are cut and
dropped into this paper scrap tray.
Not lit
Lit
(Red)
E STATUS indicator
Indicates the status of the printer.
For detailed information on how this indicator light
so, and its meaning, see “Relationship Between the
Errors requiring you to turn
the printer off and on. Turn
the printer off once, and
then on again. The error
message and error number
are displayed on the
Not lit
Blinks
(Red)
F ERROR indicator
monitor of the computer
connected to the printer.
Solve the problem,
and error messages
turned off and on” on page
Indicates the error status of the printer.
For detailed information on how this indicator light
so, and its meaning, see “Relationship Between the
Press this button using a sharp-pointed object such
as a tip of a mechanical pencil, while the STATUS
indicator is lit in blue to feed roll paper by about 10
cm (4 inches) and chop off the fed excess paper.
Means “Paper loading is
completed” when loading
or replacing the paper roll
and the ink ribbon.
Lit
(Blue)
Lit
(Red)
H !Power switch
Press this switch to turn the printer on or off.
Means paper roll or the ink
ribbon has been used up.
Load a new paper roll and
ink ribbon.
Use the proper power cord for your local power
supply (not supplied). Refer to “Warning on power
Blinks
(White)
Blinks
(Red)
Means image data is being
transferred.
Connects to a computer equipped with a USB
interface (USB 2.0), using a USB cable (not
supplied).
Blinks
Not lit
(White)
Means the printer is
printing.
Lit
Not lit
(White)
5
Location and Function of Parts and Controls
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Indicator status
Printer status
STATUS
ERROR
Means “Initializing
(Starting) Wait for a while.”
Blinks
(Green)
Not lit
Not lit
Not lit
Means the print head is
cooling or the print head is
warming.
Blinks
(Blue)
Print mode. The printer is
ready to print.
Lit
(Blue)
6
Location and Function of Parts and Controls
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Preparation
Installing the Printer
Before setting up the unit and using it, be sure to perform
the following installation.
Supplied Accessories
Placing the Printer
Make certain you have received the following
accessories.
Check the location where the printer is to be installed. A
space of about 25 cm (9 7/8 inches) is required as
illustrated, so that ejected printouts will not be dropped
on the floor.
Caution
The UP-GR700 is very heavy. The printer should be
carried by two persons. Be careful when taking the
printer out the shipping box.
About 25 cm (9 7/8 inches)
Feet (2)
CD-ROM (including the operating
instructions and printer driver)
Before Using this Printer (1)
Software License Agreement (1)
Warranty Card (1)
When the printer is unstable
If the printer is unstable when you open the front door,
attach the two feet (supplied) to the printer.
1
Insert the one foot along the rail located on one side
of the bottom of the printer.
Note
The packaging materials are needed when transporting
the printer, so we suggest you keep them.
Foot
Rail
7
Supplied Accessories / Installing the Printer
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2
Insert the other foot along the rail located on the
other side of the bottom of the printer.
Connections
After connecting a USB connecting cable (not supplied)
to the printer and the computer, connect the power cord.
For details about connecting the printer, refer to the
manuals for the computer or other peripheral devices.
Notes
• Before connecting the printer to the computer, be sure
to install the printer driver.
• Follow the connection procedures described in the
computer manual.
• Make sure that the interface cable is connected
securely at both ends.
• The printer driver software provided with the printer is
not suitable for using the printer connected to a
network.
• Operation of the printer is not guaranteed for
connection via a USB hub.
Installing the Printer Driver
Install the printer driver provided with the printer. For
detailed instructions on how to install the printer driver,
refer to the Readme.txt file and the installation manual
contained on the CD-ROM disc supplied.
USB Port Connection
UP-GR700
to
(USB)
connector
to - AC IN
connector
AC power
cord (not
supplied)
USB
connecting
cable (not
supplied)
to wall outlet
Computer
8
Connections
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• Stand the paper roll up vertically. If you place the
paper roll horizontally, the paper roll may roll around
and fall. This may cause an injury.
Operation
Loading the Paper Roll
and Ink Ribbon
Recommended printing pack
The following printing pack is made especially for
the UP-GR700.
Be sure to use the ink ribbon and the paper roll in the
carton as a set.
• Hold the paper roll with both hands so that you do not
drop it, because it is heavy. Dropping it may cause in
an injury.
2UPC-R710 Self-Laminating Color Printing
Pack
Ink ribbon for printing: 2
Paper roll: 2 rolls
One set of the ink ribbon and paper roll allows you to
print about 170 printouts of 203 × 254 mm size (8 × 10
inch size).
You can make printouts of either 203 × 254 or 203 × 305
mm size (8 × 10 or 8 × 12 inch size) using the 2UPC-
R710 Self-Laminating Color Printing Pack. 203 × 254
mm size (8 × 10 inch size) is the default setting.
You can select the desired size for your printouts using
the printer driver.
Hold the paper roll with both hands.
For detailed information, refer to the instructions for the
printer driver included on the CD-ROM disc supplied.
Loading the Paper Roll and Ink
Ribbon
Note
When you make only 203 × 254 mm size (8 × 10 inch
size) printouts, one set of the ink ribbon and paper roll
allows you to print about 170 printouts. However, if you
make printouts of 203 × 305 mm size (8 × 12 inch size)
too, using the same roll of ink ribbon, the total number
of printouts will decrease. Also, some portion of the ink
ribbon may be left over. Do not use this left-over ink
ribbon. Replace both the paper roll and ink ribbon at the
same time.
When you use the printer for the first time, load the
paper roll and ink ribbon.
If the paper roll or the ink ribbon runs out while printing
is in progress, replace both paper roll and ink ribbon at
the same time. When you replace the used up paper roll
and ink ribbon with the new ones, you have to remove
the old ink ribbon and paper roll first.
For detailed information on how to remove the paper roll
and ink ribbon, see “Removing the Ink Ribbon and
Notes on handling the paper roll and ink
ribbon
When using the printer for the first time
• One set of the ink ribbon and paper roll allows you to
print about 170 printouts of 203 × 254 mm size (8 × 10
inch size). Do not replace the printing pack if it has
only been partially used. The number of printouts that
can be printed may not be guaranteed if you replace
the ink ribbon and paper before they have run out.
• We recommend that you put on gloves when handling
the paper roll.
When you use the printer for the first time, be sure to
remove packing materials put in the printer before
loading the paper roll and ink ribbon.
9
Loading the Paper Roll and Ink Ribbon
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1
Pull the lock lever for the front door up to open the
front door.
Packing material such as the large cushion removed in
step 2 is needed when transporting the printer, so we
suggest you keep it.
Before loading the paper roll and ink
ribbon
Confirm that the printer is powered on. If not, turn the
printer power on. Otherwise, the automatic paper
feeding may not be done correctly after loading of the
paper roll and ink ribbon is completed.
Loading the paper roll and ink ribbon
Notes
• We recommend that you put on gloves when handling
the paper roll.
• Be careful that your fingers or clothing are not pinched
or caught by the front door or the protuberance on the
front door.
• Since the thermal head is still very hot just after
printing is finished, be careful not to touch the thermal
head when loading the paper roll and ink ribbon, and
be careful not to damage the thermal head.
If you release the lever after pulling it up, the front
door will come forward and open automatically.
Note
The front door is heavy. Be careful when opening it.
2
Remove the large cushion placed on the front door.
1
2
Turn the printer on.
The ERROR indicator lights in red.
Large cushion
Pull the lock lever for the front door up to open the
front door.
If you release the lever after pulling it up, the front
door will come forward and open automatically.
3
Remove the tape attached at the left side of the ink
ribbon base.
Tape
10
Loading the Paper Roll and Ink Ribbon
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3
Take out the paper core shaft stored inside the
printer.
Note
Pay attention to the direction of the seal attached to
the paper roll.
Paper core shaft
Seal
4
Remove the left plate of the paper core shaft as
illustrated.
Note
When attaching the paper roll, be sure not to
damage the paper roll with the paper core shaft.
6
Push the left plate removed in step 4 back onto the
shaft firmly.
Pushing the lever to the inside in
the direction of the arrow, remove
the left plate.
m
Left plate
Right plate
5
Insert the shaft attached to the right plate of the
paper core shaft into the center of the paper roll.
11
Loading the Paper Roll and Ink Ribbon
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7
Push the shaft coming out from the left plate in so
as to lock the right plate.
10 While holding both ends of the paper from the
paper roll, insert the paper between the guide
rollers, and feed it in with your hands until the
paper end appears on the other side.
Be careful not to push
this lever.
Guide rollers
Push here.
Confirm that the
white portion
appears through
these four holes.
Note
Confirm that the right plate is locked securely.
11 Insert the paper from the paper roll into the guide
plate until you can see the paper through the three
holes shown below.
8
While holding both ends of the paper core shaft
with the paper roll, insert it into the printer.
Three holes
9
Remove the seal attached at the end of the paper.
When the paper appears through the three holes, the
paper from the paper roll is set at the correct
position.
Seal
12
Loading the Paper Roll and Ink Ribbon
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Then, the STATUS indicator on the printer lights in
blue while the ERROR indicator is still lit in red.
black bobbin of the supply-side ribbon into the
black bobbin bearing.
Lit in blue
Lit in red
Load the ink ribbon after you finish loading
the paper roll.
White bobbin with a gear
Take-up ribbon
13 Push the bobbin with the gear of the take-up ribbon
into the ribbon gear of the take-up side, and then
insert the white bobbin of the take-up ribbon into
the white bobbin bearing.
White bobbin
Black bobbin with a gear
Supply-side ribbon
Black bobbin
12 Hold both spools with both hands. Push the bobbin
with the gear of the supply-side ribbon into the
ribbon gear of the supply side, and then push the
Note
After attaching the take-up ribbon, make sure that
the ink ribbon does not loosen or is not wrinkled. If
the ink ribbon is wrinkled, smooth it by turning the
13
Loading the Paper Roll and Ink Ribbon
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ribbon gear of the take-up ribbon in the direction of
the arrow.
performing the initial operation, the STATUS indicator
lights in blue, the ERROR indicator goes off, and the
printer is ready to print without feeding and chopping
the paper.
In this case, it is recommended to feed the paper and cut
it five times manually by pressing the cut button.
1
Press the cut button once, using a sharp-pointed
object such as a the tip of a mechanical pencil.
The paper is fed about 10 cm (4 inches) and
chopped off.
14 Close the front door by pushing it in the center of
the door.
2
Press the cut button four more times.
Removing the Ink Ribbon and
Paper Roll
When the STATUS indicator blinks in white and the
ERROR indicator blinks in red, the paper or ink ribbon
has been used up.
Also, on the monitor of the computer connected to the
printer, the error number “W51” and the error message
“Ink ribbon has run out. Please replace the ink ribbon”,
or “W55” and the error message “Paper roll is empty.
Please replace the paper roll” appears, when the paper or
ink ribbon has been used up.
Remove the ink ribbon and paper roll, and then load a
new set of ink ribbon and paper roll.
For detailed information on error numbers, see
Note
If you close the front door by pushing it on one side,
the front door may not be completely locked.
After the door is closed
Note
The printer performs the initial operation. Then, the
printer automatically feeds a certain amount of paper
(about 10 cm (4 inches)) and chops the fed part off five
times. After the printer performs additional movements
to set the paper straight, the STATUS indicator lights in
blue, the ERROR indicator goes off, and the printer is
ready to print.
If the paper roll or the ink ribbon runs out while printing
is in progress, replace both paper roll and ink ribbon at
the same time. Be sure not to turn the power off when
replacing them. Otherwise, data will be lost.
1
Open the front door.
If you loaded the paper roll and ink ribbon
without turning the power on
When you turn the printer on for the first time after
loading the new paper roll and new ink ribbon, after
Caution
Since the thermal head is still very hot just after
printing is finished, be careful not to touch the
14
Loading the Paper Roll and Ink Ribbon
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thermal head when removing the ink ribbon and the
paper roll.
1 Turn both side of the paper toward the inside to
wind the remaining paper.
2
3
4
Push the white bobbin to the left and pull it toward
you to remove the take-up side ribbon.
2 Remove the paper roll.
Push the black bobbin to the left and pull it toward
you to remove the supply-side ribbon.
3 Remove the left plate of the paper core shaft as
illustrated.
Remove the paper roll.
Pushing the levers inside to the direction of
the arrows, remove the left plate.
5
Load the new paper roll and ink ribbon.
15
Loading the Paper Roll and Ink Ribbon
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Notes on storage
• Avoid placing the bag in which the paper roll and the
ink ribbon are contained where it will be subject to
high temperatures, high humidity, dust, or direct
sunlight.
• After opening the bag, use the ribbon and the paper
roll as soon as possible
• When storing the remaining paper and ink ribbon after
partial use, put the ribbon and the paper roll back in
their respective bags.
Printing from the
Computer
Before starting to print
• Confirm that the printer and computer are connected
(page 6).
• Confirm that the paper roll and the ink ribbon are
correctly installed (page 11).
To adjust the picture quality of a printout
You can adjust the picture quality of a printout.
For detailed information, refer to the instructions for the
printer driver included on the CD-ROM disc supplied.
To select the lamination type of printout
The lamination can be selected between glossy and
matte type.
Glossy: Glossy surface
Matte: Foggy pattern surface
The default setting of the lamination type is “Glossy.”
For detailed information, refer to the instructions for the
printer driver included on the CD-ROM disc supplied.
To select the size of printouts
You can make printouts of either 203 × 254 or 203 × 305
mm size (8 × 10 or 8 × 12 inch size) using the 2UPC-
R710 Self-Laminating Color Printing Pack. 203 × 254
mm size (8 × 10 inch size) is the default setting.
You can select the desired size for your printouts using
the printer driver.
For detailed information, refer to the instructions for the
printer driver included on the CD-ROM disc supplied.
Printing
Notes
• Do not look into the paper output slot during printing.
The sharp edge of the printout may poke your eye or
face. This may cause loss of sight. Also, do not insert
a foreign object into the paper output slot. The cutter
may be damaged or broken and a piece of the cutter
can cut you.
• Make sure that the paper scrap tray is not full with the
excess portions of margins. If it is almost full, throw
the scraps away.
For detailed information, see “When the paper scrap
• The printout is ejected from the output slot. Be careful
to place the printer on a level surface so that the
ejected printout will not drop on the floor.
16
Printing from the Computer
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For detailed information on the installation of the
printer, see “Placing the Printer” on page 7.
If the paper or ink ribbon runs out while printing
If the paper or ink ribbon runs out while printing, the
ERROR indicator starts blinking in red and the error
message appears on the monitor of the computer.
For detailed information on how to replace the ink
ribbon and paper roll, see “Removing the Ink Ribbon
STATUS indicator
When the paper scrap tray is full
When printing, a margin is left between printouts. The
excess portions of these margins are cut and dropped
into the paper scrap tray.
Notes
• The capacity of the scrap tray is good for one roll of
paper only (for 170 printouts). However, the scrap tray
may fill up sooner for some reason. When the paper
scrap tray is full, throw the scraps of paper away.
• Be sure to throw the scraps of paper away each time
you have used up one roll of the paper.
1
1
2
Turn on the printer and computer.
The STATUS indicator blinks in green and the
printer is initializing. After a few seconds, the
STATUS indicator lights in blue. When the
STATUS indicator is lit in blue, the printer is ready
to print.
When it is full, throw these scraps of paper away as
follows.
1
Lift up the paper scrap tray first, and then pull it out.
Send the image data from the computer to be
printed.
The printer starts printing.
1 While the printer is receiving the image data,
STATUS indicator blinks in white.
2 The printer starts printing the transferred image
data as soon as the print command is sent from
the computer.
While the printer is printing, the STATUS
indicator is lit in white.
3 After printing is finished, the printed paper is
ejected from the output slot.
2
3
Throw the scraps of paper away.
The printing time depends on the image size.
Once printing has been completed, the STATUS
indicator turns to blue.
Push in the paper scrap tray back in, then insert the
protruding portions located at the bottom of the
Note
Do not open the front door while printing.
If the printer does not print
When the ERROR indicator is lit or blinks in red, you
cannot operate the printer. Also, an error message
appears on the monitor of the computer. Take remedies
according to the advice given in “List of Messages” on
17
Printing from the Computer
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paper scrap tray into holes on the paper scrap tray
receptacle part of the printer.
Notes on storing your printouts
• Avoid exposure to direct sunlight, or conditions of
high temperature and high humidity, which could
cause the colors to fade.
• Avoid applying tape to a printout, and avoid contact
with plastic objects such as erasers and desk mats.
• Do not allow alcohol or other volatile organic solvents
to come into contact with the printouts.
18
Printing from the Computer
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Note
Miscellaneous
If you obstruct the ventilation holes, the unit may not
offer full performance.
On condensation
Precautions
• If the printer is subjected to wide and sudden changes
in temperature, such as when it is moved from a cold
room to a warm room or when it is left in a room with
a heater that tends to produce quantities of moisture,
condensation may form inside the printer. In such
cases the printer may not work properly, and may even
develop a fault if you persist in using it. If moisture
condensation forms, turn off the power and leave the
printer standing for at least one hour.
Safety
• Operate the printer using the power source specified in
• Be careful not to damage the power cord by placing or
dropping heavy objects on it; it is dangerous to use the
unit with a damaged power cord.
• If the printing pack is subjected to wide and sudden
changes in temperature, condensation may form on
the ink ribbon or paper. This will cause the printer to
malfunction. Also if the printing pack is used in this
state, spots are likely to appear on the printout.
• To store a half-used printing pack, replace it in its
original packing and reseal the package. If possible,
keep the sealed printing pack in a cool, dark location.
To subsequently use the printing pack, place it, in its
sealed package, in a warm room for several hours.
Doing so prevents condensation from forming when
the printing pack is removed from its package.
• If you do not intend to use the unit for a long time,
disconnect the power cord.
• Unplug the power cord by grasping the plug, not the
cable itself.
• Do not disassemble the unit. There is a danger of
electric shock from the internal parts.
• Be careful not to spill water or other liquids on the
unit, or to allow combustible or metallic material to
enter the cabinet. If used with foreign matter in the
cabinet, the unit is liable to fail, or present a risk of fire
or electric shock.
• If the unit malfunctions or if a foreign body falls into
the cabinet, disconnect the power immediately and
consult your Sony service facility or your Sony dealer.
On Transporting the Printer
Do not transport the printer with the supplied
accessories attached. Doing so may cause malfunction.
Installation
• Avoid placing the unit in a location subject to:
– mechanical vibration
– high humidity
1
Remove the feet, if attached.
– excessive dust
– direct or excessive sunlight
– extremely high or low temperatures
• Ventilation holes are provided to prevent the unit from
overheating. Be careful not to obstruct them with other
objects or by covering the unit with a cloth etc.
2
3
Open the front door.
Remove the ink ribbon and the paper roll.
Note
When handling the paper roll, be sure to put gloves
on.
Ventilation holes
Ventilation holes
4
Remove the paper roll from the paper core shaft.
19
Precautions
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It is recommended that you store the ink ribbon and
paper roll in the package they came in after you
remove them.
Cleaning the thermal head and paper
feeding section
When a vertical white stripe appears on the printout or
the color distribution becomes uneven, clean the thermal
head and the paper feeding section, such as guide rollers,
bottom section and paper tray section.
5
Attach the tape next to the left side of the ink ribbon
base as illustrated.
Also, it is recommended that you clean the thermal
head and paper feeding section whenever you replace
the ink ribbon and paper roll.
Tape
To clean the thermal head
Note
Since the thermal head is still very hot just after printing
is finished, be careful not to touch the thermal head
when cleaning it. Touching the thermal head may burn
you and may cause damage to the thermal head.
6
Put the large cushion back in place in the front door.
Clean the thermal head with a soft cloth moistened with
ethyl alcohol.
Note
Do not use a fuzzy cloth.
To clean the paper feeding section
Paper tray section
Guide rollers
7
Put the paper core shaft, without a paper roll, inside
the printer.
8
9
Close the front door.
Bottom section
Put the printer back in its original packing material.
Cleaning
When the cabinet becomes dirty
Clean the cabinet with a soft dry cloth, or a soft cloth
lightly moistened with a mild detergent solution.
Do not use any type of solvent, such as alcohol or
benzine, or a chemical cloth, which may damage the
finish.
Clean the guide rollers gently with a soft cloth
moistened with water while turning them.
20
Precautions
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Clean the bottom section and paper tray section gently
with a soft cloth moistened with water.
4
Remove dust from the groove on the printer.
If it is difficult to remove dust such as the dust
from the ink ribbon
Clean the dirty parts with a soft cloth moistened with
ethyl alcohol.
Cleaning the filter
Ventilation holes are provided on the both sides of the
printer. Clean the filter on the side panel of the printer.
It is recommended that you clean the filter every month.
Or if the STATUS indicator blinks in blue frequently
(this indicates that the head is in the cooling state), clean
the filter. If the filter is dirty, the time required for
cooling the thermal head is lengthened and this causes
the printing time to become longer.
Groove
5
Reset the filter and the filter cover on the printer as
they were.
1
Remove the air filter cover.
If the dust can not be removed even by shaking
the filter or the filter is very dirty
Replace the filter with a new one.
For detailed information on the replacement air filter,
contact your Sony Service Center.
2
Remove the air filter, and then shake the air filter
gently to remove dust.
Air filter
Air filter cover
3
Clean the air filter cover.
21
Precautions
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Specifications
List of Messages
Error numbers and error messages appear on the monitor
of the computer connected to the printer. Please take the
remedial actions shown next to the message to correct
the problem.
Power requirements
100 to 240 V AC, 50/60 Hz
3 A to 1.3 A max. (while printing)
Operating temperature range
5°C to 35°C (35°F to 95°F)
Operating humidity range
20 % to 80 %
External dimensions
Approx. 370 × 350 × 400 mm (WHD)
Input current
Error numbers and error messages
requiring the printer to be turned off and
on
When the following error numbers and error messages
appear on the monitor, you should turn the printer off.
Please take the remedial actions shown next to the
message to correct the problem. Then turn the printer on
again. If the error message and the error number are still
displayed, and the problem has not been solved, contact
your nearest dealer.
(14 5/8 × 13 7/8 × 15 3/4 inches)
(including the maximum projecting
parts)
Mass
Approx. 30 kg (66 lb 2 oz) (printer
only)
Printing system Dye sublimation thermal transfer
Thermal head 11.8 dot/mm, 2560 elements (300 dpi)
Gradations
8 bits each for yellow, magenta and
cyan
Message
Description and Remedy
Picture size
203 × 254 mm (8 × 10 inches)
203 × 305 mm (8 × 12 inches)
E00
USB Communication Error.
Please Check USB Communication.
Printable pixels 2444 × 3044 dots (for printouts of 203
× 254 mm size (8 × 10 inch size))
2444 × 3644 dots (for printouts of 203
× 305 mm size (8 × 12 inch size))
Printing time Glossy laminating type:
203 × 254 mm size (8 × 10 inch size);
Approx. 43 sec.
E01
E02
E03
E04
E05
E06
E07
E08
E09
E10
E11
E12
Print head does not work. (up).
Please re-start the printer.
Print head does not work. (down).
Please re-start the printer.
Please check the position of the ink
ribbon and re-start the printer.
Error in head controller.
Please re-start the printer.
203 × 305 mm size (8 × 12 inch size);
Approx. 48 sec.
Matt laminating type:
203 × 254 mm size (8 × 10 inch size);
Approx. 53 sec.
203 × 305 mm size (8 × 12 inch size);
Approx. 58 sec.
Paper jam during feeding
Please re-start the printer.
Paper jam during rewinding.
Please re-start the printer.
Paper cutter is not working.
Please re-start the printer.
Input connector AC IN (for power)
Internal command error.
Please re-start the printer.
Interface
Accessories supplied
Feet (2)
Hi-Speed USB (USB2.0)
Error in writing flash ROM.
Please re-start the printer.
CD-ROM (1)
Failure in power supply.
Please re-start the printer.
Software License Agreement (1)
Before Using this Printer (1)
Warranty Card (1)
Failure in grip roller movement.
Please re-start the printer.
Please check the room-temperature
thermostat.
Please re-start the printer.
Optional accessories
Self-Laminating Color Printing Pack
2UPC-R710 series
E13
Please check the room-temperature
thermostat.
Air Filter
Please re-start the printer.
E14
E15
Please check the print-head thermostat.
Please re-start the printer.
Design and specifications are subject to change without
notice.
Please check the print-head thermostat.
Please re-start the printer
22
Specifications / List of Messages
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Recoverable error numbers and error
messages
When the following error numbers and error messages
appear, take the remedy next to each message.
Troubleshooting
Before submitting the product for repair, please recheck
the following. If the unit still does not operate properly,
contact your supplier or the nearest Sony Service Center.
Message
W50
Description and remedy
Printer not ready.
Problem
Cause and Remedy
W51
Ink ribbon has run out.
Please replace the ink ribbon.
Cannot load the paper
•
The paper roll is not load correctly
to the paper core shaft.
W52
Please place the proper size of paper
and ink ribbon in the printer.
Also, check the paper size setting of
the printer driver.
tLoad the paper roll to the paper
core shaft, paying attention to
the direction of the seal attached
to the paper roll. (page 11)
•
The paper leading edge of the paper
is not fed to the correct position.
tFeed the paper leading edge of
the paper to the correct position
where you can see it through the
three holes. (page 9)
W53
W54
W55
W56
Front door is open.
Please close the door.
Ink ribbon is not set.
Please set an ink ribbon.
Paper roll is empty.
Please replace the paper roll.
The paper is ejected
The left plate of the paper core shaft is
crookedly, or a blank not inserted firmly.
Paper is not loaded properly.
Please re-set the paper roll into the
printer.
portion that is not
printed appears on the
printout.
tInsert the left plate until the white
portion appears through the four
holes of the left plate. (page 12)
W57
Please place the proper size of paper
and ink ribbon in the printer.
Also, check the paper size setting of
the printer driver.
The printer did not
feed the correct
•
•
The printer is not turned on.
tTurn the printer on.
The front door is not closed.
tClose the front door firmly and
confirm that the STATUS
indicator is lit in blue.
amount of paper
automatically when
you closed the front
door after loading the
paper roll and ink
ribbon.
W58
W59
W60
W61
W73
Front door is open.
Please close the door.
Received an invalid command.
Please try printing again.
Cannot load the ink
ribbon
You may be trying to load the take-up
ribbon and supply-side ribbon
wrongly.
tLoad the ink ribbon after matching
the colors of the bobbins of the ink
ribbon and those of ribbon gears of
the printer correctly. (page 13)
Received an invalid parameter.
Please try printing again.
Printer is initializing.
Please wait a minute.
Failed to detect the ribbon mark.
Please check the ink ribbon.
Paper is left even
though the error
number “W55” and
the error message
“Paper roll is empty.
Please replace the
paper roll” are
This is not a malfunction. Extra sheets
of paper are provided with each roll of
paper.
tRemove the current paper roll and
load a new ink ribbon and paper
W74
W75
USB cable is not connected.
Data transfer failed.
Please try printing again.
W78
W79
Ink ribbon is not working.
Please try printing again.
Head unit position is abnormal.
Please try printing again.
displayed.
Ink ribbon is left even This is not a malfunction. Extra ink
though the error
ribbon is provided.
number “W51” and
the error message “Ink
ribbon has run out.
Please replace the ink
ribbon.” are displayed.
tRemove the current ink ribbon and
load a new ink ribbon and paper
A vertical white stripe Dust may have accumulated on the
appears on the
printout.
thermal head.
tClean the thermal head elements
with a soft cloth moistened with
alcohol. (page 20)
23
Troubleshooting
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ribbon, then attach the other edge of the adhesive
tape on the end of the take-up side ribbon.
If the Ink Ribbon Breaks during Use
The remaining ribbon can be used after repairing it with
adhesive tape.
Attach one edge of a strip of adhesive
tape over the entire end of the ribbon,
then attach the other edge of the
adhesive tape on the end of the take-up
side ribbon.
Note
Before starting to repair the broken tape, be sure to turn
the printer off. In this case, data will be lost.
Wind the spools to
feed the ribbon out.
1
2
3
Remove the torn ink ribbon, there may be a portion
of the paper half printed.
Take out the leading edge of the paper and cut off
the portion of the half printed paper, as required.
Set the paper roll back as it was.
Note
Be sure that you can see the leading edge of the
paper through the three holes.
Feed the paper until you
can see the leading
edge of the paper
through the three holes.
5
Turn the take-up side ink ribbon several times to
remove the slack from the ribbon.
Turn the spools of the take-
up side ribbon until the
ribbon is smoothed.
4
Pull out the supply-side ribbon, attach one edge of
a strip of adhesive tape over the entire end of the
6
Turn the power of the printer on.
After confirming that the red ERROR indicator
goes off, press the cut button using a sharp-pointed
object such as the tip of a mechanical pencil to chop
off the leading portion of the paper (about 10 cm (4
inches)).
24
Troubleshooting
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5
If the leading edge of the paper is bent or folded, cut
this portion off in a straight line using a pair of
scissors.
If the Paper Jams
When the ERROR indicator lights in red and on the
monitor of the computer connected to the printer, the
error number “E05” and the error message “Paper jam
during feeding,” are displayed, the paper jam has
occurred.
Proceed as follows.
It is recommended that you put on gloves when handling
a paper roll.
1
Confirm that the printer is turned on. If not, turn the
printer on.
2
3
4
Open the front door.
Remove the ink ribbon.
Take out the leading edge of the paper and check
whether or not a paper jam has occurred.
6
Wind back the leading edge of the paper back onto
the paper roll.
7
8
9
Turn the printer on again.
Set the roll paper and ink ribbon again.
After checking that the STATUS indicator is lit in
blue, press the cutter button to feed the leading edge
of the paper (about 10 cm (4 inches)), and then chop
off leading edge of the paper fed by about 10 cm (4
inches).
25
Troubleshooting
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when using the printer for the first
Index
Part Names and Functions
Precautions
A
Accessories supplied
B
Printer
C
Cleaning
Printouts
E
ERROR indicator
Relationship between the STATUS
5
S
STATUS indicator
Relationship between the STATUS
5
F
T
I
U
M
Messages
error message and error number
recoverable error message and
O
P
Paper and ink ribbon
26
Index
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Sony Corporation
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