Sony Photo Printer UP DR80 User Manual

4-153-309-11(1)  
Digital Photo Printer  
Operating Instructions  
UP-DR80  
© 2009 Sony Corporation  
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Table of Contents  
Front ....................................................................4  
Rear .....................................................................5  
USB Port Connection .........................................7  
Installing the Printer Driver ................................7  
Printing .................................................................13  
Removing Scraps ..................................................14  
Ink Ribbon and Paper .........................................19  
Explanation of Indicators ....................................22  
If a Paper Jam Occurs .........................................23  
3
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Introduction  
Location and Function of  
Parts and Controls  
Features  
The UP-DR80 Digital Photo Printer is a dye sublimation  
thermal transfer printer providing high quality and high  
resolution printing of computer image data in full color  
(256 gradations process and 16.7 million colors).  
Front  
System Configuration  
Computer  
Controls the printer  
operations.  
USB cable  
A 1 ON/STANDBY switch/indicator  
When this switch is pressed, the indicator lights, and  
the printer enters the ready state. When it is pressed  
again, the indicator flashes and then goes out, and the  
printer enters the standby state.  
B Paper cover  
Printouts stack here.  
The margins of empty space that are created between  
each printout are cut off during printing and dropped  
into the scrap receptacle at the back of the paper cover.  
Scrap receptacle  
UP-DR80 Digital Photo Printer  
C Paper outlet  
Printouts are ejected here.  
D Vent openings  
E Media tray (page 9)  
The ink ribbon and paper are loaded here.  
F Stopper (page 13)  
Flip this stopper up in order to prevent the ejected  
printouts from falling.  
4
Features / Location and Function of Parts and Controls  
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G Indicators  
The indicators are as shown below:  
Rear  
A CLEANING indicator  
Lights while cleaning is in progress.  
B RIBBON/PAPER indicator  
Lights when an error involving the ink ribbon or  
paper occurs.  
C ALARM indicator  
A
USB connector  
Lights when an error such as a paper jam occurs.  
Connects to a computer equipped with the USB  
interface (which conforms to USB 2.0), using a USB  
cable (supplied).  
D PRINT indicator  
Lights while printing is in progress.  
B Vent openings  
The location and cause of an error can be determined  
according to which of the indicators (PRINT,  
ALARM, RIBBON/PAPAER and CLEANING) are  
on or flashing. For details, refer to “Explanation of  
Indicators” on page 22.  
C ~AC IN connector (page 7)  
Use the power cord provided.  
D Security slot  
Used to attach a security cable.  
H STOP button (page 13)  
Press this button to stop a continuous printing  
operation.  
E USB cable stopper (page 7)  
Fixes the USB cable to prevent it from being  
disconnected.  
When this button is pressed, the printer returns to  
ready state after the current page is printed and  
ejected.  
Location and Function of Parts and Controls  
5
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Preparation  
Carrying the Printer  
Hold both sides of the printer as shown below when  
carrying the printer.  
Supplied Accessories  
This printer is packed together with the following  
accessories. Check that nothing is missing from your  
package.  
Paper holder  
(pink) (1)  
Paper holder  
(blue) (1)  
Note  
NEVER handle or lift the printer as shown.  
USB cable 1-824-211-41 (SONY) (1)  
Before Using this Printer (1)  
CD-ROM (1)  
Cleaning ribbon (1)  
Software License Agreement (1)  
Note  
Retain the original carton and packing materials in case  
you have to transport this unit in the future.  
6
Supplied Accessories / Carrying the Printer  
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Notes  
Connections  
After connecting a USB connecting cable (supplied) to the  
printer and the computer, connect the power cord. For  
details about the printer connection, refer to the manuals  
for the computer or other peripheral devices.  
• Follow the connection procedures described in the  
computer manual.  
• Make sure that the USB cable is connected securely at  
both ends.  
• The printer driver software provided with the printer is  
not suitable for using the printer connected to a network.  
• Operation of the printer is not guaranteed for connection  
to a USB hub.  
USB Port Connection  
UP-DR80  
Installing the Printer Driver  
After connecting the printer to your computer, turn on the  
printer. For details on installation, refer to the install guide  
and ReadMe file included on the supplied CD-ROM.  
to (USB)  
connector  
to ~AC IN connector  
Power cord  
to wall outlet  
USB connecting  
cable (supplied)  
Computer  
Securing the USB cable  
After you connect the USB cable to the printer, it is  
recommended that you use the cable stopper to secure the  
USB cable to prevent it from being accidentally  
disconnected.  
Connections  
7
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Handling paper rolls  
Operation  
• Place the paper roll vertically on the stable place, when  
opening the wrapping. If you open the wrapping holding  
it with hands or placing it horizontally, you may drop it.  
Dropping may result in an injury.  
• Be sure not to open the wrapping with a knife such as a  
cutter. This may damage a paper roll and ink ribbon and  
you may not be able to use them for printing.  
• Whenever you set down a paper roll, place it standing on  
its end as show in the figure below. If you place it on its  
side, it could roll of the surface and fall, possibly causing  
personal injury.  
Before Printing  
Once the printer is connected to the computer (page 7),  
before you can actually begin printing you must load the  
paper and the ink ribbon as described below.  
Notes on Handling the Ink Ribbon  
and Paper  
Compatible ink ribbon and paper  
• Be sure to use only ink ribbon and paper that is intended  
specifically for use with this printer.  
• Always use the ink ribbon and paper provided in the  
same package together. Each printing pack contains two  
ink ribbons rolls and two paper rolls.  
• For details on the ink ribbon and paper that can be used  
in this printer, see “Ink Ribbon and Paper” on page 19.  
• Always hold a paper roll securely with two hands.  
Dropping a paper roll could cause personal injury. Any  
dust on the printing surface will result in poor printout  
quality.  
Handling the ink ribbon  
• Do not separate the two spools of the ink ribbon before  
loading it in the printer.  
• An IC board is built into one of the spools. Do not touch  
the terminals of the IC board, and do not allow them to  
come into contact with metal objects, etc. Furthermore,  
do not strike, bend or drop the ink ribbon; doing so could  
make the ink ribbon unusable.  
Hold securely with two hands  
Notes on storing ink ribbons and paper  
• Do not store ink ribbons and paper in locations exposed  
to high temperatures, high humidity, dust, or direct  
sunlight.  
• Do not open the ink ribbon and paper packages until you  
are ready to use them.  
• If it is necessary to store a partially used ink ribbon or  
paper roll for an extended period of time, it is  
recommended that they be stored in their original bags.  
IC board  
• Do not attempt to re-use a used ink ribbon.  
• Do not rewind the ink ribbon.  
• Do not touch the surface of the ink ribbon, and do not  
leave it exposed in a dusty location. Fingerprints and  
dust on the surface of the ink ribbon can cause smudges  
in printed output, and can damage the thermal head.  
• Since, like other color dyes, the dyes used in this ink  
ribbon may discolor over time, the product will neither  
be replaced nor be warranted against any color change.  
8
Before Printing  
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3
Load the ink ribbon in the media tray.  
Place the ink ribbon in the media tray so that the IC  
board of the ink ribbon is positioned as shown in the  
figure below.  
Loading the Ink Ribbon and Paper  
When using the printer for the first time, it is necessary to  
first load the paper and ink ribbon.  
1
Make sure that the printer is not performing an  
operation, and then pull out the media tray.  
As shown in the figure below, hook your fingers under  
the bottom edge of the media tray and pull the tray  
out, using your other hand to support the media tray  
from the bottom.  
IC board  
Note  
If there is any slack in the cleaning ribbon after it is  
placed in the tray, take up the slack by turning the  
spool in the direction indicated by the arrow in the  
following figure.  
Lock released  
The media tray is normally locked in place when it is  
in the printer. The lever that releases the media tray is  
located behind the bottom edge of the tray. To unlock  
the tray, simply pull the lever with your fingers.  
Notes  
Direction to  
turn spool  
• Be careful not to drop the media tray when pulling  
it out. Dropping the media tray may result in an  
injury. When pulling out and inserting the media  
tray, hold the handle part with one hand and support  
the media tray from the bottom with the other hand,  
while making sure both of your hands are securely  
holding the media tray.  
4
Set the selector for the paper holder (blue).  
Turn the knob on the paper holder (blue) selector to  
match the size of the paper roll.  
Selector  
• Do not leave the media tray partially opened. When  
performing work on the media tray, pull it out of the  
printer completely.  
• Perform the work while the removed tray is placed  
on a stable surface.  
• Do not set the media tray down in a dusty location.  
Dust can cause smudges in printed output, and can  
damage the thermal head.  
2
Separate the two spools of the ink ribbon.  
Knob  
When using paper specifically made for the printer  
(2UPC-R810), set the selector to the 8" position.  
The selector positions correspond to paper sizes as  
follows.  
• 8":  
8 inch  
• A4: A4 size  
LT: Letter size  
Before Printing  
9
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1 As shown in the figure below, put the selector in  
the bobbin, line up the V mark on the selector  
with the arrow on the bobbin, and then push the  
selector into place.  
Note  
Do not turn the selector beyond the range of the paper  
size marks when setting it. Doing so may result in  
damage.  
The hook on the selector snaps into the notch on  
the bobbin marked by the arrow.  
5
Insert the paper holders into the paper roll.  
A pink paper holder and a blue paper holder are  
provided with the printer. Insert these paper holders  
into the ends of the paper roll as shown in the figure  
below, with the pink paper holder in the end closer to  
the pink adhesive label and the blue paper holder in  
the end closer to the blue label.  
Bobbin  
Label (blue)  
Label (pink)  
Selector  
Paper holder (blue)  
Note  
There are two hooks on the selector: one indicated by  
the V mark and the other on the opposite side of the  
selector. Do not install the selector so that the hook on  
the side opposite of the V mark is in the notch on the  
bobbin marked by the arrow, as doing so could result  
in damage to the paper holder.  
Paper holder (pink)  
Notes  
• If the edges of the paper on the ends of the paper roll  
are not even, it is necessary to make the edges even  
(being careful not to crumple the edges while doing  
so) before placing the paper roll in the media tray.  
Using a paper roll with uneven edges can cause a  
malfunction.  
2 Turn the selector in the direction indicated by the  
arrow in the figure below until it clicks into place.  
• Do not strike or squeeze the paper roll. Doing so  
could break or bend the paper roll, and could result  
in poor printing quality.  
• If inserting the paper holder into the paper roll is  
difficult when loading the paper roll, squeeze the  
roll from both sides to restore its shape.  
6
Load the paper roll in the media tray.  
1 Open the media tray cover.  
• Correctly insert the paper holders all the way.  
If the paper holder selector comes off  
The selector could come off if you drop the blue paper  
holder. Follow the procedure described below to  
reattach the selector to the paper holder.  
10  
Before Printing  
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2 Place the paper roll in the media tray so that the  
arrow on the label points toward the ink ribbon  
side. You can load the paper roll in the correct  
direction by matching the colors of the paper  
holders inserted into the paper roll with the colors  
on the media tray.  
Note  
Be certain to remove the labels completely. If the  
labels are not peeled off carefully, they can leave  
adhesive on the paper. Leaving any of the label in the  
printer can cause a malfunction.  
Blue  
8
Insert the media tray into the printer.  
Push the media tray in until it clicks into place.  
Pink  
3 Close the media tray cover so that it clicks into  
place.  
Notes  
• Dropping the media tray while it is loaded with  
paper and ink ribbon could cause personal injury.  
Always use two hands when carrying the media  
tray, supporting the media tray from the bottom.  
Note  
Once the paper roll has been loaded, do not touch the  
printing surface (the inner surface of the paper roll).  
Fingerprints or sweat on the surface of the paper, or  
even creases in the paper, could result in poor printing  
quality.  
7
Carefully peel off the adhesive labels from the paper  
roll in the direction indicated by the arrow.  
• Removing the adhesive labels before closing the  
cover can cause a malfunction.  
• Wind the paper roll if the leading edge of the paper  
is touching the ink ribbon. If the leading edge of the  
paper is left resting on the ink ribbon, malfunctions  
may occur.  
Before Printing  
11  
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2
3
Open the cover of the media tray and remove the  
paper roll.  
Leading edge of paper  
Remove the paper holders from the paper roll.  
Leading edge of paper  
If the ink ribbon becomes torn while still in use  
Cellophane tape, etc., can be used to repair a torn ink  
ribbon so that the remainder of the ribbon can be used.  
Note  
Be sure to retain the paper holders for use with the  
next paper roll. Do not discard the paper holders.  
Replacing the Ink Ribbon and Paper  
Once the ink ribbon or paper have been used to print the  
specified number of sheets, follow the procedure described  
below to replace the ink ribbon and paper.  
4
Remove the ink ribbon.  
Notes  
• Be sure to replace the ink ribbon and the paper roll at the  
same time.  
• The ink ribbon and paper roll both contain excess  
material. Even if there appears to be some excess ink  
ribbon or paper remaining, replace both with a new ink  
ribbon and paper roll. Attempting to use the remaining  
excess ink ribbon or paper can cause a malfunction.  
Roll together the two spools of the ink ribbon that you  
just removed.  
1
Make sure that the printer is not performing an  
operation, and then pull out the media tray.  
Notes  
• If the media tray does not pull out, do not force it  
out. Press the 1 ON/STANDBY switch to enter the  
standby state, and then press the switch again to turn  
the printer ON. Try pulling the media tray again  
after the printer finishes initializing.  
• After a printing operation is completed, the thermal  
head is very hot. When pulling out the media tray,  
be careful not to touch the thermal head. Touching  
the thermal head could result in a burn. Also, be  
careful not to scratch the thermal head.  
5
Load the new ink ribbon and paper.  
For details on how to load ink ribbon and paper, refer  
to step 2 onward for “Loading the Ink Ribbon and  
Paper” on page 9.  
12  
Before Printing  
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Do not open the media tray while printing is in  
progress.  
Printing  
Before printing  
• Is the printer connected to a computer? (page 7)  
• Has the printer driver been installed? (page 7)  
• Has the media tray been properly loaded? (page 9)  
If the media tray is opened, printing stops and the  
PRINT, ALARM, RIBBON/PAPER, and  
CLEANING indicators all light simultaneously. In  
such an event, press the 1 ON/STANDBY switch  
once to enter the standby state and then press the  
switch again to turn the printer ON, and check that  
there is no paper jam or the ink ribbon is not broken.  
Also, if printing was partway through, cut off the  
used part of the paper roll with a pair of scissors or  
the like before using the printer.  
1 ON/STANDBY switch  
Paper outlet  
Paper cover  
Notes  
Storing printed images  
• Avoid storing printouts in a location subject to high  
temperatures, high humidity, excessive dust or direct  
sunlight. Such conditions could result in fading.  
• Do not stick tape on a printout. Also, do not let printouts  
come into contact with materials which contain  
plasticizers, such as erasers or desk mats.  
• Do not allow volatile organic solvents, such as alcohol,  
to come into contact with printouts.  
Stopper  
STOP button  
Cancelling continuous printing  
Press the STOP button. Printing of the current item  
finishes, and then the printer enters the ready state once the  
printout is ejected.  
1
Press the printer 1 ON/STANDBY switch to turn on  
the power of the printer.  
The 1 ON/STANDBY indicator lights and  
initialization of the printer begins.  
When printing is disabled  
The PRINT, ALARM, RIBBON/PAPER, and  
CLEANING indicators light simultaneously during  
initialization of the printer, and go out when  
initialization is complete.  
PAPER or CLEANING indicator is on. For details, see  
“Explanation of Indicators” on page 22.  
If the ink ribbon runs out while continuous  
printing  
2
3
Turn the computer on.  
The printer terminates the printing operation. Once the  
new ink ribbon is loaded, the printing operation  
automatically resumes and the remaining images are  
printed.  
Using the computer, initiate a printing operation.  
The PRINT indicator flashes while the image data is  
being received, and then remains steadily lit while  
printing is in progress.  
Using the stopper  
To prevent ejected printouts from falling off of the paper  
cover, insert your finger in the depression on the edge of  
the stopper and then flip the stopper up in the direction  
indicated by the arrow in the diagram below.  
Notes  
• Do not place objects on the paper cover that will  
obstruct printing. Doing so may result in damage.  
• Although the paper being printed may come into  
view in the paper outlet while printing is in  
progress, do not touch the paper until printing is  
completed. Doing so could result in misoperation.  
• Do not allow more than 12 printouts to accumulate  
on the paper cover. Leaving too many printouts on  
the paper cover could cause a paper jam.  
• Do not press the 1 ON/STANDBY switch to enter  
the standby state while printing is in progress.  
Doing so may cause a paper jam or the ink ribbon to  
break.  
Printing  
13  
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When removing and then reloading a partially  
used paper roll  
If the paper roll is not tightly rolled, roll it up more tightly  
before reloading it.  
Removing Scraps  
In the following cases, pull out the paper cover and remove  
scraps that have accumulated in the scrap receptacle.  
• When replacing the ink ribbon and paper  
• When the CLEANING and ALARM indicators light  
Note  
When removing a partially used paper roll, be sure to place  
the media tray on a stable surface before beginning.  
If you drop the media tray while it contains a paper roll, it  
could cause personal injury.  
When removing and inserting the media tray, be sure  
to use both hands, with one hand holding the handle  
and the other hand supporting the media tray from the  
bottom.  
1
Pull out the paper cover horizontally as shown.  
Scrap receptacle  
Paper cover  
Notes  
• Always grasp the body of the paper cover when  
pulling it out. If you pull the paper cover by the  
stopper, the stopper may detach and the paper cover  
may fall off and cause injuries.  
• When you pull out the paper cover, be sure to  
remove any scraps that may have fallen onto the  
printer.  
2
Empty the scrap receptacle.  
Scrap receptacle  
Scraps  
Note  
Do not strike the paper cover with hard objects to  
remove the scraps. Doing so may result in damage.  
14  
Removing Scraps  
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3
Insert the empty paper cover horizontally to attach it.  
Note  
Be sure to insert the paper cover fully and attach it  
securely.  
Removing Scraps  
15  
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malfunction. Also, if the printing pack is used in this  
state, spots are likely to appear on the printout.  
• To store a half-used printing pack, replace it in its  
original packing and reseal the package. If possible, keep  
the sealed printing pack in a cool, dark location. To  
subsequently use the printing pack, place it, in its sealed  
package, in a warm room for several hours. Doing so  
prevents condensation from forming when the printing  
pack is removed from its package.  
Miscellaneous  
Precautions  
• Operate the printer using the power source specified in  
“Specifications” (page 20).  
• Be careful not to damage the power cable by placing or  
dropping heavy objects on it; it is dangerous to use the  
unit with a damaged power cable.  
• If you do not intend to use the printer for a long time,  
press the 1 ON/STANDBY switch on the printer to  
enter the standby state and then remove the power plug.  
• Unplug the power cable by grasping the plug, not the  
cable itself.  
Transportation  
When transporting the printer, be certain to first  
remove all accessories, including the ink ribbon and  
paper. Carrying the printer with accessories installed can  
later cause the printer to malfunction. It is recommended  
that the ink ribbon and paper roll be stored in their original  
bags.  
Transporting the printer with scraps (created during  
printing) inside the paper cover may also result in  
malfunction. Before transporting the printer, be sure to  
perform the procedure in “Removing Scraps” on page 14  
to remove the scraps.  
• Do not disassemble the unit. There is a danger of electric  
shock from the internal parts.  
• Be careful not to spill water or other liquids on the unit, or  
to allow combustible or metallic material to enter the  
cabinet. If used with foreign matter in the cabinet, the unit  
is liable to fail, or present a risk of fire or electric shock.  
• If the unit malfunctions or if a foreign body falls into the  
cabinet, disconnect the power immediately and consult  
your Sony service facility or your Sony dealer.  
Cleaning  
Note  
Before you clean the printer, be sure to press the 1 ON/  
STANDBY switch to enter the standby state and then  
remove the power plug.  
Installation  
• Avoid placing the unit in a location subject to:  
– mechanical vibration  
– high humidity  
– excessive dust  
– direct or excessive sunlight  
– extremely high or low temperatures  
Ventilation holes are provided on the back of the unit to  
prevent the unit from overheating. Be careful not to  
obstruct them with other objects or by covering the unit  
with a cloth etc.  
When the cabinet becomes dirty  
Clean the cabinet, panel and controls with a soft dry cloth,  
or a soft cloth lightly moistened with a mild detergent  
solution.  
Do not use any type of solvent, such as alcohol or benzene  
or chemical cloth, which may damage the finish.  
Cleaning the Internals of the Printer  
Perform thermal head cleaning if lines and marks appear  
on printouts, and perform roller cleaning if scratches  
appear at regular intervals.  
On condensation  
• If the printer is subjected to wide and sudden changes in  
temperature, such as when it is moved from a cold room  
to a warm room or when it is left in a room with a heater  
that tends to produce quantities of moisture,  
condensation may form inside the printer. In such cases  
the printer will probably not work properly, and may  
even develop a fault if you persist in using it. If moisture  
condensation forms, turn off the power and leave the  
printer standing for at least one hour.  
Thermal head cleaning  
To maintain print quality, we recommend that you perform  
regular thermal head cleaning once a month or once after  
every 10 printing packs used.  
1
2
Make sure that the printer is not performing an  
operation, and then pull out the media tray.  
• If the printing pack is subjected to wide and sudden  
changes in temperature, condensation may form on the  
ink ribbon or paper inside. This will cause the printer to  
Confirm whether there is paper inside.  
16  
Precautions  
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3
4
Notes  
For details on how to remove the ink ribbon, see step  
4 of “Replacing the Ink Ribbon and Paper” on  
page 12.  
• Store the cleaning ribbon in a location without dust (such  
as in a bag).  
• Place the removed media tray on a stable surface when  
loading and removing the cleaning ribbon.  
• Dropping the media tray while paper is loaded may  
result in an injury. When pulling out and inserting the  
media tray, hold the handle part with one hand and  
support the media tray from the bottom with the other  
hand, while making sure both of your hands are securely  
holding the media tray.  
Load the cleaning ribbon.  
For details on how to load the cleaning ribbon, see  
steps 2 and 3 of “Loading the Ink Ribbon and Paper”  
on page 9.  
Roller cleaning  
IC board  
On rare occasion, scratches may appear at regular intervals  
on printouts as shown in the following. These scratches  
appear when the rollers inside the printer are dirty and  
indicate that cleaning is necessary.  
Note  
If there is any slack in the cleaning ribbon after it is  
placed in the tray, take up the slack by turning the  
spool in the direction indicated by the arrow in the  
following figure.  
Regular intervals  
You can remove dust and other particles attached to the  
rollers by using a cleaning sheet*.  
* Cleaning sheets (Cleaning Sheet 80) are supplied with printing  
packs. They can also be purchased separately (page 20).  
The following describes the cleaning procedure.  
Direction to  
turn spool  
Notes  
• Perform roller cleaning while the cleaning ribbon is still  
inside the printer after thermal head cleaning.  
• Keep a scratched printout and remember the direction it  
was facing when ejected. You will need it later to  
confirm the position of the scratches.  
• Be sure to use only one cleaning sheet per cleaning  
procedure. Using more than one sheet for a single roller  
cleaning procedure may result in malfunction.  
5
6
Insert the media tray into the printer.  
When the printer finishes initializing, the  
CLEANING indicator flashes and cleaning starts  
automatically.  
When cleaning is completed, the paper that was used  
for cleaning is ejected and the CLEANING indicator  
remains lit.  
If thermal head cleaning has not been performed,  
perform steps 1 to 5 of “Thermal head cleaning” on  
page 16.  
If you want to clean the rollers, proceed to “Roller  
cleaning” on page 17.  
If you are not cleaning the rollers, continue with the  
steps below.  
Note  
Make sure that the printer is not performing an  
operation, and then pull out the media tray.  
When performing roller cleaning, do not pull out the  
media tray after thermal head cleaning is performed.  
7
8
9
Remove the cleaning ribbon.  
Load the ink ribbon.  
Insert the media tray into the printer.  
Precautions  
17  
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2
3
Remove the paper that is ejected after thermal head  
cleaning is performed.  
• Press the cleaning sheet with your finger to make  
sure that it is firmly affixed.  
Paper outlet  
• Make sure there is no air trapped under the cleaning  
sheet and the corners of the sheet are not curling up.  
Such cases will result in paper jams.  
• If air is trapped under the cleaning sheet, be sure to  
press it out.  
Press and hold the STOP button, and release the  
button when the CLEANING indicator flashes.  
About 20 cm of paper is fed out of the printer from the  
paper outlet.  
5
Press the STOP button.  
Roller cleaning with the cleaning sheet starts.  
Lit  
Flashing  
Flashing  
4
Attach the cleaning sheet to the partially ejected  
paper, and remove the backing paper.  
When cleaning finishes, the paper is ejected and the  
CLEANING indicator remains lit.  
Notes  
• The cleaning sheet is ejected with the paper.  
Discard the paper and do not reuse it.  
• To perform roller cleaning again, repeat the  
procedure from step 3.  
• If an error occurs, restart the procedure from step 1.  
6
Make sure that the printer is not performing an  
operation, and then pull out the media tray.  
7
8
9
Remove the cleaning ribbon.  
Load the ink ribbon.  
Paper  
outlet  
Attach the cleaning  
sheet vertically in the  
position where the  
scratches appeared.  
When attaching the cleaning  
sheet, align its edge with the  
edge of the paper outlet.  
Insert the media tray into the printer.  
This completes the cleaning procedure.  
Notes  
Notes  
• As paper is used during cleaning procedures, the  
specified number of prints possible with a paper roll may  
be reduced if the same roll is used for multiple cleaning  
procedures.  
• If there is not enough paper, the paper on which the  
cleaning sheet is attached may remain on the paper  
• Orient the scratched printout that you kept in the  
direction it was facing when ejected, and use it to  
align the position of the cleaning sheet with the  
position of the scratches.  
18  
Precautions  
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holder after cleaning is performed. In such cases, be sure  
to replace the paper roll.  
• If the cleaning sheet is not ejected despite sufficient  
paper, cut off the paper on which the cleaning sheet is  
attached from the paper holder, and repeat the procedure  
from step 2.  
Ink Ribbon and Paper  
Laminate Color Printing Pack 2UPC-R810  
Contains two color ink ribbons and two rolls of paper  
(8-inch width).  
Printable quantity  
The number of printouts that can be printed with a single  
set of ink ribbon and paper depends on the printout size as  
follows.  
Size  
Number of sheets  
8 × 10  
8 × 12  
8 × 10+  
4 × 8  
50 sheets  
42 sheets  
50 sheets  
126 sheets  
100 sheets  
84 sheets  
5 × 7  
6 × 8  
Notes  
• Do not change the ink ribbon and paper roll when they  
are only partially used. Doing so can cause problems.  
The number of printouts indicated above is not  
quarantined.  
• When the ink ribbon is used up, replace both the ink  
ribbon and the paper roll.  
• Depending on the size of printouts, the ink ribbon  
may not be used up entirely.  
Ink Ribbon and Paper  
19  
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Notes  
Specifications  
Power requirements  
Always verify that the unit is operating properly before use.  
SONY WILL NOT BE LIABLE FOR DAMAGES OF ANY  
KIND INCLUDING, BUT NOT LIMITED TO,  
COMPENSATION OR REIMBURSEMENT ON  
ACCOUNT OF FAILURE TO PRINT CONTENT OF ANY  
TYPE OR LOSS OF DATA DUE TO FAILURE OF THIS  
UNIT OR ITS PRINTING MEDIA, ASSOCIATED  
SOFTWARE, EXTERNAL STORAGE, OR OTHER  
EXTERNAL DEVICE.  
SONY WILL NOT BE LIABLE FOR DAMAGES OF ANY  
KIND INCLUDING, BUT NOT LIMITED TO,  
COMPENSATION OR REIMBURSEMENT ON  
ACCOUNT OF THE LOSS OF PRESENT OR  
PROSPECTIVE PROFITS DUE TO FAILURE OF THIS  
UNIT, EITHER DURING THE WARRANTY PERIOD OR  
AFTER EXPIRATION OF THE WARRANTY, OR FOR  
ANY OTHER REASON WHATSOEVER.  
100 to 240 V AC, 50/60 Hz  
3.4 to 1.4 A  
Operating temperatures  
5 °C to 35 °C (41 °F to 95 °F)  
Operating humidity  
20% to 80% (no condensation)  
Input current  
Dimensions  
Weight  
Approx. 317 × 425 × 207 mm (w × d × h)  
Approx. 11.5 kg  
Printing system Dye transfer sublimation thermal printing  
Thermal head 11.83 dot/mm, 2,560 dots (301 dpi)  
Gradations  
8-bit (256-level) processing each for  
yellow, magenta, and cyan  
Maximum print size  
8 × 10: 203 × 254 mm (8 × 10 inch)  
8 × 12: 203 × 305 mm (8 × 12 inch)  
8 × 10+: 203 × 259 mm (8 × 10.2 inch)  
4 × 8: 203 × 99 mm (3.89 × 8 inch)  
5 × 8: 203 × 128 mm (5.02 × 8 inch)  
6 × 8: 203 × 150 mm (5.92 × 8 inch)  
About the Self-Laminating Color  
Printing Pack (2UPC-R810)  
For the customers in Europe  
Picture elements  
The manufacturer of this product is Sony Corporation, 1-  
7-1 Konan, Minato-ku, Tokyo, Japan.  
The Authorized Representative for EMC and product  
safety is Sony Deutschland GmbH, Hedelfinger Strasse 61,  
70327 Stuttgart, Germany.  
8 × 10: 2,472 × 3,056 dots  
8 × 12: 2,472 × 3,660 dots  
8 × 10+: 2,472 × 3,116 dots  
4 × 8: 2,472 × 1,220 dots  
5 × 7: 2,136 × 1,558 dots  
6 × 8: 2,472 × 1,830 dots  
Approx. 65 seconds  
(when printing 8 × 10 size)  
(Printing time may vary depending on the  
conditions of use.)  
TEL: (0)711 5858 0 FAX: (0)711 5858 235  
Printing time  
Interface  
Precautions  
• Store unopened paper rolls in a cool dark place.  
• Open paper rolls only when ready to use.  
• Please refer to the printer’s instruction manual about  
how to load the paper roll.  
• Promptly load the paper roll into the tray and place into  
the printer.  
Hi-Speed USB (USB 2.0)  
Accessories supplied  
Paper holder (pink) (1)  
Paper holder (blue) (1)  
Cleaning ribbon (1)  
USB cable 1-824-211-41 (SONY) (1)  
Before Using this Printer (1)  
CD-ROM (1)  
• This paper roll is specifically designed for Sony printers.  
Do not use with printers from other manufacturers.  
Software License Agreement (1)  
Optional accessories  
Ink ribbon/paper roll  
Self-Laminating Color Printing Pack  
2UPC-R810  
Cleaning Sheet 80 Pack A-1737-055-  
Design and specifications are subject to change without  
notice.  
20  
Specifications  
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Symptom  
Possible causes and remedies  
Troubleshooting  
If a problem appears, check the following troubleshooting  
guide first and perform whatever action is necessary to  
solve the problem. If the problem persists, turn off the  
printer and consult with your Sony dealer.  
The media tray  
cannot be opened.  
The power may have been turned off  
during the printing operation.  
tPress the 1 ON/STANDBY switch  
to turn on the power of the printer  
and initialize the printer.  
The printer may not have been able to  
recover from an error.  
tPress the 1 ON/STANDBY switch  
to enter the standby state and then  
press the 1 ON/STANDBY switch  
again to turn on the power. If the  
media tray still cannot be opened,  
press the 1 ON/STANDBY switch  
to enter the standby state and then  
disconnect the power cord and  
contact your dealer.  
Symptom  
Possible causes and remedies  
The printer does not  
print even though  
images are being sent  
from the computer.  
The printer is in the standby state (the  
1 ON/STANDBY indicator is not lit).  
t Press the 1 ON/STANDBY switch.  
The printer is not connected properly.  
t Check the connections (page 7).  
The printer does not  
print.  
displaying an error status.  
tRefer to “Explanation of Indicators”  
on page 22 and take the appropriate  
action.  
The fan turns when  
the printer is in the  
ready state.  
The printer is performing temperature  
control. This is not a malfunction.  
The paper roll cannot  
be loaded in the  
media tray.  
The paper roll is being loaded with the  
colors of the paper holders and the  
colors on the media tray incorrectly  
matched.  
t Load the paper roll so that the  
colors of the paper holders and the  
colors on the media tray match  
(page 11).  
The paper does not  
feed.  
The paper roll is loaded with the colors  
of the paper holders and the colors of  
the labels affixed to the paper roll  
incorrectly matched.  
t Load the paper roll so that the  
colors of the paper holders and  
colors of the labels affixed to the  
paper roll match (page 10).  
The paper roll is loaded with the left  
and right reversed (when the paper roll  
has been reloaded).  
t Load the paper roll in the proper  
direction (page 11).  
The paper holder selector does not  
match the size of the paper roll.  
t Set the selector properly (page 9).  
The label affixed to the paper roll has  
not been peeled off.  
t Peel the label off properly  
(page 11).  
The paper roll is wound to loosely.  
t Rewind the paper roll and then load  
it (page 14).  
The leading edge of the paper roll is  
folded.  
t Cut off the folded part so that the  
paper becomes straight (page 23).  
The print area is  
printed offset.  
The paper holder selector does not  
match the size of the paper roll.  
tSet the selector properly (page 9).  
There are marks and  
stripes on the print  
side.  
The thermal head is dirty.  
t Perform thermal head cleaning  
(page 16).  
Scratches appear at  
regular intervals.  
The rollers inside the printer are dirty.  
t Perform roller cleaning (page 17).  
Troubleshooting  
21  
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Indicator  
Status  
Possible causes and remedies  
Explanation of Indicators  
All of  
On  
The printer is initializing.  
tAfter pressing the 1 ON/  
STANDBY switch to turn on the  
printer, this indicator remains lit  
while the printer is initializing.  
Wait until initialization is  
complete.  
CLEANING,  
RIBBON/  
PAPER,  
ALARM,  
and PRINT  
The meanings of the indicators on the printer when they  
are on or flashing are described below.  
Indicator  
Status  
Possible causes and remedies  
The media tray was opened during  
printing.  
1 ON/  
STANDBY  
(green)  
On  
The printer is turned on.  
Flashing The printer is entering the standby  
state.  
tPress the 1 ON/STANDBY  
switch to enter the standby state,  
press the 1 ON/STANDBY  
switch again to turn on the  
power, and then check the ink  
ribbon and paper roll.  
A serious failure has occurred.  
tPress the 1 ON/STANDBY  
switch to enter the standby state,  
and then press the 1 ON/  
STANDBY switch again to turn  
on the power. If the printer is still  
unable to recover from the  
failure, press the 1 ON/  
CLEANING On  
(orange)  
The cleaning ribbon is loaded.  
tRemove the cleaning ribbon.  
Flashing One of the following causes.  
Thermal head or roller cleaning is in  
progress.  
The printer is waiting to begin roller  
cleaning.  
tPress the STOP button to begin.  
RIBBON/  
PAPER  
(orange)  
On  
One of the following causes.  
1)  
A paper roll has not been loaded.  
t Load a paper roll (page 10).  
An ink ribbon has not been loaded.  
tLoad an ink ribbon (page 9).  
The ink ribbon has been used up.  
tLoad a new ink ribbon and paper  
roll (page 12).  
STANDBY switch to enter the  
standby state and then  
disconnect the power cord and  
contact your dealer.  
CLEANING/ On  
ALARM  
One of the following causes.  
A ribbon error has occurred.  
tCheck that an ink ribbon has  
been loaded properly.  
The paper roll is the wrong size.  
tSet the paper holder selector  
properly (page 9).  
The receptacle for scraps that are  
cut off during printing is full.  
tEmpty the scrap receptacle  
(page 14).  
A ribbon error occurred while  
cleaning was in progress.  
tCheck that the cleaning ribbon  
has been loaded properly.  
A paper jam occurred inside the  
printer while cleaning was in  
1)  
ALARM  
(orange)  
On  
One of the following causes.  
The media tray is not closed.  
tClose the media tray properly.  
A paper jam has occurred in the  
tRemove the jammed paper  
tRemove the jammed paper  
(page 23).  
(page 23).  
The paper roll ran out while  
cleaning was in progress.  
tLoad a new paper roll.  
A feed error occurred while  
cleaning was in progress.  
tCheck the cleaning ribbon and  
paper roll.  
An eject error occurred while  
cleaning was in progress.  
tCheck the cleaning ribbon and  
paper roll.  
The paper outlet is full of printouts.  
tRemove the printouts that are  
blocking the paper outlet.  
The paper cover is not attached.  
tInsert the paper cover fully and  
attach it securely.  
RIBBON/  
PAPER,  
ALARM  
On  
One of the following causes.  
The paper roll has run out.  
tLoad a new ink ribbon and paper  
roll (page 12).  
A paper feed error has occurred.  
tCheck the ink ribbon and paper  
roll.  
A paper eject error has occurred.  
tCheck the ink ribbon and paper  
roll.  
1)  
1)  
During continuous printing, the PRINT indicator lights at the  
same time if there are still images remaining.  
PRINT  
(green)  
On  
Printing is in progress.  
Flashing Image data is being received.  
Flashing The printer is waiting until the thermal  
slowly  
head reaches a temperature at which  
printing is possible. Once that  
temperature is reached, the PRINT  
indicator will light.  
22  
Explanation of Indicators  
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If there is no printing on the paper  
Make sure that the leading edge of the paper is not  
creased or wrinkled.  
If the leading edge is creased or the paper is wrinkled,  
cut off the leading edge or wrinkled portion with a  
pair of scissors or the like.  
If a Paper Jam Occurs  
While the printer is printing, if the ALARM indicator  
lights and any of the following messages appears on the  
computer monitor, it is possible that a paper jam has  
occurred in the printer:  
“A paper jam has occurred. Remove the jammed paper.”  
“A paper jam has occurred. Printing has stopped. Remove  
the jammed paper and then resume printing.”  
“There is a problem with a motor or a sensor. Printing has  
stopped. Turn the printer off and then back on again, and  
then resume printing.”  
If a paper jam has occurred, follow the procedure  
described below to check the status of the paper roll.  
3
4
Tighten any looseness in the paper roll (page 14), and  
close the media tray cover until it snaps into place.  
1
Make sure that the printer is not performing an  
operation, and then pull out the media tray.  
Insert the media tray into the printer.  
Lock released  
To the printer  
Note  
Notes  
If the media tray does not pull out, do not force it out.  
Press the 1 ON/STANDBY switch to enter the  
standby state, and then press the switch again to turn  
the printer ON. Try pulling the media tray again after  
the printer finishes initializing.  
• When removing the paper roll, be sure to place the media  
tray on a stable surface before beginning.  
• If you drop the media tray while it contains a paper roll,  
it could cause personal injury. When removing and  
inserting the media tray, be sure to use both hands, with  
one hand holding the handle and the other hand  
supporting the media tray from the bottom.  
• When cutting the paper roll, be sure to cut so that the  
leading edge of the paper is straight. Loading the paper  
into the printer with the leading edge cut as follows may  
result in damage to the printer.  
2
Open the media tray cover, check whether there is  
printing on the paper, and cut the paper.  
Cut the paper as follows.  
If there is printing on the paper  
Cut off the printed portion with a pair of scissors.  
If a Paper Jam Occurs  
23  
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Sony Corporation  
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