Sony Network Router PCWA C700 User Manual

4-668-802-11(1)  
Case 1 Cannot connect to the Internet  
The connection between the computer and Access Point or the link between the Access Point and Internet Service Provider (ISP) may not be established.  
1Check wireless link between computer and Access Point.  
Under the “Status” tab in Wireless Panel, is the Network Name shown as “Not Connected” ?  
z Hints  
• If the connection was established with a wrong encryption key (WEP key), the icon in the system tray may still indicate “Connected”. (If connection to an Access Point  
for which encryption is enabled was attempted with encryption set to Off, or vice versa, the connection will not be completed and the “Not Connected” icon will be  
shown in the system tray.)  
PCWA-C700 What to do if...  
• If the IP address shown in Wireless Panel under the “Status” tab starts with “169.254. ...” or is “0.0.0.0”, there may be a mismatch in the data encryption settings. Correct  
the settings as described below. If the IP address does not start with “169.254. ...” and is not “0.0.0.0”, communication between the computer and the Access Point is  
normal. Consult the section “3 Check wireless link between Access Point and Internet Service Provider (ISP)”.  
Troubleshooting Guide  
This document provides information related to some common  
problems and questions encountered by users of this product.  
Check the data encryption (WEP) setting at the Access Point to which you want to connect.  
1
2
3
Click the “Network List” tab in the Wireless Panel.  
Modify the settings for the network shown as “Not Connected”, and reconnect.  
• Windows Me, Windows 2000  
Refer to this guide before contacting Sony Customer Information  
Services.  
1 Select the wireless network to which you want to connect, and click “Edit”.  
Icon with key indicates network for which  
data encryption is enabled.  
Icon without key indicates network for  
which data encryption is not enabled.  
Sony Corporation © 2003 Printed in Japan  
The “Registering Network” dialog box appears.  
2 Change the settings according to the settings at the Access Point, and click “Connect”.  
How to resolve problems  
Introduction  
Make sure that the supplied Wireless Panel software is installed.  
When using Windows XP, wireless connection settings are made using the built-in functions of Windows XP, but the Wireless Panel software is still useful  
because it allows monitoring of network status and lets you selectively turn 802.11b (2.4 GHz) and 802.11a (5 GHz) transmission on/off.  
Encryption key (WEP key)  
If a problem occurs, answer the following questions in sequence to find a solution.  
Yes  
No  
Cannot connect to the Internet  
z Hint  
You can display the “Registering Network” dialog box by selecting “Dialog Format” on the “Setting” tab. If you select “Wizard Format”, follow the instructions  
of the wizard to change settings.  
Turn on the Access Point.  
Is the Access Point on?  
Access Point manuals  
c
The computer connects to the Access Point with the new settings.  
• Windows XP  
Under Windows XP, the setting is made in the “Connect to Wireless Network” dialog box. For details, refer to the “Operating Instructions”.  
Refer to Verifying Wireless LAN PC Card driver  
installationin the Operating Instructionto make  
sure that the driver is installed correctly. If the driver  
is not installed correctly, perform the procedure  
outlined in Uninstalling the Wireless LAN PC Card  
driverin the Operating Instructions, and then  
reinstall the driver. For details, visit  
Check the Wireless Panel icon in the taskbar. Was the driver  
installed correctly?  
Click the “Status” tab in the Wireless Panel and verify that the IP address does not start with “169.254. ...” and is not  
“0.0.0.0”.  
The connection between computer and Access Point should now be normal.  
4
: Driver is not installed or not installed correctly.  
: Driver is installed correctly.  
z Hint  
Access Point settings can be changed from the computer only after the connection between computer and Access Point has been established properly. If unable to  
connect to the Internet, perform the above steps first, to ensure that communication between computer and Access Point functions normally.  
Network Name indication does not show “Not Connected”, but IP address starts with “169.254. ...” or is  
“0.0.0.0”?  
If the IP address starts with 169.254. ...or  
is 0.0.0.0, there may be a problem with  
the settings for the wireless link between  
the Access Point and the computer.  
Is the IP address shown on the Statustab of the Wireless  
Panel not starting with 169.254. ...and not 0.0.0.0?  
There may be a mismatch in the data encryption settings. If connection to an Access Point for which data encryption is enabled was attempted with a  
wrong encryption key (WEP key), the Network Name will be shown under the “Status” tab of the Wireless Panel, but the actual connection is not  
established, because no IP address could be obtained (the IP address is shown as “169.254. ...” or “0.0.0.0”).  
Enter the correct encryption key (WEP key) as described in 1 above, and reconnect.  
Case 1 1 in this document  
c
2Is wireless link set up to act as network bridge? (Windows XP only)  
The wireless link between the computer and Access Point functions  
normally.  
Check this as follows.  
Click “Start”, point to “Connect To”, and click “Show all connections”.  
1
Confirm that the wireless network connection in question is not acting as a network bridge.  
2
3
If it is set up to act as a network bridge,  
delete the connection from the bridge list.  
Is the wireless link set up to act as a network bridge?  
(Windows XP only)  
If the wireless network connection is configured as a network bridge, right-click the corresponding icon, and click “Delete”.  
Case 1 1 in this document  
c
There may be a problem with the link between the Access Point  
and Internet Service Provider.  
When using the Wireless LAN Access Point PCWA-A500*, clicking the  
AP Settingbutton opens the Access Point home page (setup page). (*As  
of February, 2003). Make sure that the Access Point is configured  
correctly for Internet access. For details, refer to the manuals of the Access  
Point or to connection information supplied by the Internet Service  
Provider.  
Cannot open the Access Point home  
page (setup page)  
Clicking the AP Settingbutton does not open the Access Point  
home page (setup page).  
3Check wireless link between Access Point and Internet Service Provider (ISP).  
Refer to connection information provided by your ISP to configure the Access Point. For details, contact technical support of the ISP. Sony does not  
provide any support regarding this issue.  
Does the Access Point support the AP Settingfunction?  
Currently, the Sony 5GHz Wireless LAN Access Point PCWA-A500  
supports the AP Settingfunction (as of February, 2003).  
Case 2 Cannot open the Access Point home page (setup  
page)  
A change in proxy settings becomes  
effective only after restarting the browser.  
1The “AP Setting” button under the “Status” tab of the Wireless Panel can only be used in  
Has the browser been restarted?  
Is the Access Point on?  
conjunction with the Access Point PCWA-A500 (as of February, 2003).  
Turn on the Access Point.  
2Even when using the Access Point PCWA-A500, clicking the “AP Setting” button results in the  
message “There was no response from the access point. Possible reasons include: the access  
point is located too far away, the access point may not be configured to respond, the access  
Access Point manuals  
c
point may be turned off.”. In such a case, communication may be instable.  
Check whether the distance between computer and Access Point is not excessive, and whether there are any obstacles that may impair signal  
transmission. Ensure that the computer and Access Point can communicate and then click the “AP Setting” button again.  
Is the wireless link between the computer and Access Point  
established correctly?  
Case 1 in this document  
c
3When using Windows XP, opening the Access Point home page (setup page) may not be  
possible if the Internet Connection Firewall function has been enabled.  
Use the following procedure to check the firewall setting.  
When using Windows XP, has the Internet Connection Firewall  
function been enabled?  
Case 2 3 in this document  
c
Click “Start”, point to “Connect To”, and click “Show all connections”.  
1
Right-click the Wireless Network Connection icon to which you want to connect, and click “Properties”.  
2
Click the “Advanced” tab and (if selected) deselect the “Protect my computer and network by limiting or preventing  
access to this computer from the Internet” check box.  
3
Cannot connect to the Internet after  
changing Access Point settings  
Click “OK”.  
4
z Hint  
If the Network Name (SSID) or Data  
Encryption (WEP) settings were changed  
for the Access Point, the settings at the  
computer must also be changed  
accordingly.  
Refer to Windows XP Online Help for details about the Internet Connection Firewall.  
Were the Access Point Network Name (SSID) or Data  
Encryption (WEP) settings changed?  
Note  
Take appropriate precautions to ensure security when the “Internet Connection Firewall” function is disabled. Except when configuring the Wireless LAN Access  
Point, it is strongly recommended that you enable the Internet Connection Firewall function at all times.  
Case 3 1 in this document  
c
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States of America and other countries.  
In this manual, Microsoft® Windows® Millennium Edition is referred to as Windows Me.  
In this manual, Microsoft® Windows® 2000 Professional is referred to as Windows 2000.  
Printed on 100% recycled paper using VOC (Volatile Organic Compound)-free vegetable oil based ink.  
In this manual, Microsoft® Windows® XP Professional and Microsoft® Windows® XP Home Edition are referred to as Windows XP.  
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