Sony Cordless Telephone SPP A972 User Manual
3-221-211-12 (1)  
2-Lin e Co rd le ss  
Te le p h o n e  
w it h An sw e rin g Syst e m  
US  
Operating Instructions  
SPP-A972  
©2000 Sony Corporation  
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8. Do not allow anything to rest on the  
power cord. Do not locate this  
product where the cord will be abused  
by persons walking on it.  
IMPORTANT  
SAFETY  
INSTRUCTIONS  
9. Do not overload wall outlets and  
extension cords as this can result in  
the risk of fire or electric shock.  
When using your telephone equipment,  
basic safety precautions should always  
be followed to reduce the risk of fire,  
electric shock and injury to persons,  
including the following:  
10. Never push objects of any kind into  
this product through cabinet slots as  
they may touch dangerous voltage  
points or short out parts that could  
result in a risk of fire or electric shock.  
Never spill liquid of any kind on the  
product.  
1. Read and understand all instructions.  
2. Follow all warnings and instructions  
marked on the product.  
3. Unplug this product from the wall  
outlet before cleaning. Do not use  
liquid cleaners or aerosol cleaners.  
Use a damp cloth for cleaning.  
11. To reduce the risk of electric shock,  
do not disassemble this product, but  
take it to a qualified service personnel  
when some service or repair work is  
required. Opening or removing  
covers may expose you to dangerous  
voltages or other risks. Incorrect  
reassembly can cause electric shock  
when the appliance is subsequently  
used.  
4. Do not use this product near water,  
for example, near a bath tub, wash  
bowl, kitchen sink, or laundry tub, in  
a wet basement, or near a swimming  
pool.  
5. Do not place this product on an  
unstable cart, stand, or table. The  
product may fall, causing serious  
damage to the product.  
12. Unplug this product from the wall  
outlet and refer servicing to qualified  
service personnel under the following  
conditions:  
6. Slots and openings in the cabinet and  
the back or bottom are provided for  
ventilation. To protect it from  
A. When the power cord or plug is  
damaged or frayed.  
overheating, these openings must not  
be blocked or covered. The openings  
should never be blocked by placing  
the product on the bed, sofa, rug, or  
other similar surface. This product  
should never be placed near or over a  
radiator or heat register. This product  
should not be placed in a built-in  
installation unless proper ventilation  
is provided.  
B. If liquid has been spilled into the  
product.  
C. If the product has been exposed to  
rain or water.  
D. If the product does not operate  
normally by following the operating  
instructions. Adjust only those  
controls that are covered by the  
operating instructions because  
improper adjustment of other controls  
may result in damage and will often  
require extensive work by a qualified  
technician to restore the product to  
normal operation.  
7. This product should be operated only  
from the type of power source  
indicated on the marking label. If you  
are not sure of the type of power  
supply to your home, consult your  
dealer or local power company.  
E. If the product has been dropped or  
the cabinet has been damaged.  
F. If the product exhibits a distinct  
change in performance.  
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3. This equipment is designed to be connected to  
the telephone network or premises wiring  
using a compatible modular jack that is Part  
68 compliant.  
13. Avoid using a telephone (other than  
a cordless type) during an electrical  
storm. There may be a remote risk of  
electric shock from lightning.  
The FCC compliant telephone cord and  
modular plug is provided with this  
equipment.  
14. Do not use the telephone to report a  
gas leak in the vicinity of the leak.  
4. The REN is used to determine the quantity of  
devices that may be connected to the  
telephone line. Excessive RENs on the  
telephone line may result in the devices not  
ringing in response to an incoming call.  
Typically, the sum of the RENs should not  
exceed five (5.0).To be certain of the number  
of devices that may be connected to a line, as  
determined by the total RENs, contact the  
local telephone company.  
SAVE THESE  
INSTRUCTIONS  
CAUTION:  
To reduce the risk of fire or injury to persons by  
battery, read and follow these instructions.  
5. If this equipment (SPP-A972) causes harm to  
the telephone network, the telephone  
company will notify you in advance that  
temporary discontinuance of service may be  
required. But if advance notice isn’t practical,  
the telephone company will notify the  
1. Use only the following type and size battery  
pack: Sony BP-T23.  
customer as soon as possible. Also, you will  
be advised of your right to file a complaint  
with the FCC if you believe it is necessary.  
2. Do not dispose of the battery pack in a fire.  
The cell may explode. Check with local codes  
for possible special disposal instructions.  
6. The telephone company may make changes in  
its facilities, equipment, operations or  
procedures that could affect the operation of  
the equipment. If this happens the telephone  
company will provide advance notice so you  
can make necessary modifications to maintain  
uninterrupted service.  
3. Do not open or mutilate the battery pack.  
Released electrolyte is corrosive and may  
cause damage to the eyes or skin. It may be  
toxic if swallowed.  
4. Exercise care in handling battery pack in  
order not to short the battery with conducting  
materials such as rings, bracelets, and keys.  
The battery or conductor may overheat and  
cause burns.  
7. If trouble is experienced with this equipment  
(SPP-A972), for repair or warranty  
information, please contact Sony Direct  
Response Center: Tel 1-800-222-7669. If the  
equipment is causing harm to the telephone  
network, the telephone company may request  
that you disconnect the equipment until the  
problem is resolved.  
5. Charge the battery pack provided with or  
identified for use with this product only in  
accordance with the instructions and  
limitations specified in the instruction manual  
provided for this product.  
6. Observe proper polarity orientation between  
the battery pack and battery charger.  
8. All repairs will be performed in an authorized  
Sony service station.  
9. This equipment cannot be used to party lines  
or coin lines.  
INFORMATION FOR  
GENERAL TELEPHONES  
1. This equipment complies with Part 68 of the  
FCC rules. On the bottom of this equipment  
is a label that contains, among other  
information, the FCC registration number and  
ringer equivalence number (REN) for this  
equipment. If requested, this information  
must be provided to the telephone company.  
10.This equipment is hearing aid compatible.  
If your telephone is equipped  
w ith automatic dialers  
When programming emergency numbers and  
(or) making test calls to emergency numbers:  
1. Remain on the line and briefly explain to  
the dispatcher the reason for the call.  
2. Perform such activities in the off-peak  
hours, such as early morning or late  
evenings.  
2. The applicable registration jack (connector)  
USOC-RJ11C/RJ14C are used for this  
equipment.  
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Caution  
You are cautioned that any changes or  
modifications not expressly approved in this  
manual could void your authority to operate this  
equipment.  
Note  
This equipment has been tested and found to  
comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules.  
These limits are designed to provide reasonable  
protection against harmful interference in a  
residential installation. This equipment  
generates, uses and can radiate radio frequency  
energy and, if not installed and used in  
accordance with the instructions, may cause  
harmful interference to radio communications.  
However, there is no guarantee that interference  
will not occur in a particular installation. If this  
equipment does cause harmful interference to  
radio or television reception, which can be  
determined by turning the equipment off and  
on, the user is encouraged to try to correct the  
interference by one or more of the following  
measures:  
– Reorient or relocate the receiving antenna.  
– Increase the separation between the  
equipment and receiver.  
– Connect the equipment into an outlet on a  
circuit different from that to which the  
receiver is connected.  
– Consult the dealer or an experienced radio/  
TV technician for help.  
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Ta b le o f co n t e n t s  
39  
To switch from the handset  
to the base unit  
Ge t t in g St a rt e d  
Read this first  
8
9
40 Talking between the phones  
Step 1: Checking the package  
contents  
(Intercom)  
40  
40  
41  
To talk from the handset to  
the base unit  
To talk from the base unit to  
the handset  
Receiving a call while using  
the intercom  
10 Step 2: Setting up the base unit  
14 Step 3: Preparing the battery  
pack  
17 Step 4: Entering the area code  
20 Identifying the parts  
42 Transferring a call  
42  
To transfer from the base  
unit to the handset  
Ba sics  
24 Making calls  
43  
To transfer from the handset  
to the base unit  
44 Having a conference call  
26  
27  
Redialing  
44  
Making another call while  
talking  
Making another call while  
talking  
45  
46  
Receiving a call while talking  
Switching conference from  
the handset to the base unit  
28 Receiving calls  
31 Receiving a call while talking  
46  
46  
Switching conference from  
the base unit to the handset  
To join on the base unit  
while the handset is talking  
on one line  
To join on the handset while  
the base unit is talking on  
one line  
To join three-way conference  
(four-way conference)  
Te le p h o n e Fe a t u re s  
32 Phone Directory  
32  
Storing phone numbers and  
names  
46  
46  
34  
Changing a stored name  
and/or phone number  
35  
35  
Erasing a memory location  
Making calls from the Phone  
Directory  
An sw e rin g Ma ch in e  
Fe a t u re s  
37 Setting the ringer type  
38 Turning off the ringer of the  
handset  
47 Setting up the answering  
machine  
39 Switching the phones during a  
47  
Setting the time and day of  
the week  
Recording the greeting  
call  
39  
To switch from the base unit  
to the handset  
48  
50  
Setting the number of rings  
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51  
52  
Setting the audible message  
alert  
Turning on the answering  
function  
Ad d it io n a l In fo rm a t io n  
70 Mounting the base unit on a wall  
71 Carrying the handset by the belt  
clip  
54 Playing back messages  
72 Notes on power sources  
73 Maintenance  
74 Troubleshooting  
78 Specifications  
79 Index  
55  
Adjusting the speaker  
volume  
Erasing messages  
55  
56 Selecting the Announcement  
Only Mode  
57 Screening calls  
57  
Turning on/ off the screening  
calls function  
Back cover LIMITED WARRANTY  
58 Recording a memo message  
59 Operating from an outside phone  
59  
Setting the remote ID code  
(security code)  
60  
Picking up new messages  
Ca lle r ID Fe a t u re s  
61 Understanding the Caller ID  
service  
61  
When you receive a call  
62 Looking at the Caller ID list  
62  
63  
Viewing the Caller ID list  
Erasing data from the Caller  
ID list  
65 Using the Caller ID list  
65  
Calling back a number from  
the Caller ID list  
66  
Storing a number of the  
Caller ID list into the Phone  
Directory  
67  
To change the number of  
digits of the phone number  
69 Using “Caller ID with call  
waiting” service  
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Ge t t in g St a rt e d  
Re a d t h is first  
Before you use your phone, you must first set it up. Here’s a quick way  
to set up your phone: Steps 1, 2, 3 and 4.  
St e p 1  
(p a g e 9)  
First, unpack the phone and the supplied  
accessories.  
St e p 2  
(p a g e s 10 t o 13)  
Next, you need to do three things to set  
up the base unit, including finding the  
best location for the base unit.  
Base unit  
St e p 3  
(p a g e s 14 t o 15)  
Then, insert the battery pack into the  
handset and charge it for more than 12  
hours.  
St e p 4  
(p a g e s 17 t o 19)  
Finally, enter the area code to use the  
Caller ID service.  
Handset  
Th a t ’s it !  
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St e p 1  
Ch e ckin g t h e p a cka g e co n t e n t s  
Make sure you have received the following items in the package.  
If anything is missing, contact your local Sony dealer.  
Base unit  
AC pow er adaptor (AC-T131)  
Handset  
Telephone line cords (3)  
Wall bracket for  
base unit  
Rechargeable battery  
pack (BP-T23)  
Belt clip  
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St e p 2  
Se t t in g u p t h e b a se u n it  
Do the following steps:  
• Choose the best location  
• Connect the base unit  
• Choose the dialing mode  
Ch o o se t h e b e st lo ca t io n  
Where you place the base unit affects the reception quality of the  
handset.  
Aw ay from noise sources such as a w indow  
by a street w ith heavy traffic  
Aw ay from television  
sets and other  
electronic equipment  
Aw ay from heat sources, such as radiators,  
airducts, and sunlight  
Aw ay from a microw ave  
oven  
Aw ay from excessive  
moisture, extremely low  
temperatures, dust,  
mechanical vibration, or  
shock  
Aw ay from a personal  
computer  
Ne a r a ce n t ra l lo ca t io n  
a n d o n a le ve l su rfa ce  
Aw ay from another  
cordless telephone  
CAUTION: • Should you experience intermittent loss of audio during a conversation, try  
moving closer to the base or move base unit aw ay from other noise sources.  
• The cordless telephone operates at a frequency that may cause interference to  
nearby TVs and VCRs; the base unit should not be placed near or on the top of  
a TV or VCR; and, if interference is experienced, moving the cordless telephone  
farther aw ay from the TV or VCR w ill often reduce or eliminate the  
interference.  
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Co n n e ct t h e b a se u n it  
If you want to hang the base unit on the wall, see page 70.  
To connect the base unit to a single outlet having tw o lines  
3
Hook the cord.  
To an AC outlet  
To DC IN 9V  
AC pow er adaptor  
(supplied AC-T131)  
2
DATA jack  
Telephone line cord  
(supplied)  
1
To L1/L1+L2  
To the  
telephone outlet  
1
2
3
Connect the telephone line cord  
to the L1/L1+L2 jack and to a  
telephone outlet.  
Connect the AC power adaptor  
to the DC IN 9V jack and to an  
AC outlet.  
Raise the antenna. Make sure it  
points towards the ceiling.  
co n t in u e d  
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St e p 2: Se t t in g u p t h e b a se u n it (co n t in u e d )  
To connect the base unit to tw o separate outlets  
3
Hook the cord.  
To an AC outlet  
To DC IN 9V  
AC pow er adaptor  
(supplied AC-T131)  
2
DATA jack  
To the  
telephone outlets  
To L1/L1+L2  
Telephone line cord (supplied)  
Line 1  
1
To L2  
Telephone line cord (supplied)  
Line 2  
1
Connect the telephone line  
cords to the L1/L1+L2 and L2  
jacks and to the telephone  
outlets.  
2
3
Connect the AC power adaptor  
to the DC IN 9V jack and to an  
AC outlet.  
Raise the antenna. Make sure it  
points towards the ceiling.  
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Notes  
Polarity of the plug  
• Use only the supplied AC-T131 AC power adaptor.  
Do not use any other AC power adaptor.  
• Connect the AC power adaptor to a continuous power  
supply.  
–
+
• Place the base unit close to the AC outlet so that you  
can unplug the AC power adaptor easily.  
Modular  
Tips  
• If your telephone outlet is not modular, contact your  
telephone service company for assistance.  
• L1 is the first phone line connected to center pair of  
wires. L2 is the second phone line connected to outer  
pair of wires.  
L1  
L2  
Connecting a computer or FAX  
You can connect a computer or FAX, etc. to the  
DATA jack.  
To L1/L1+L2  
and/or L2  
SPP-A972  
To DATA  
Notes  
• L2 jack is used for receiving or sending  
computer or FAX data in addition to making  
or receiving calls.  
If a call comes in on L2 jack with the “call waiting” service while a  
computer or FAX connected to the DATA jack is receiving or sending  
data, that data may be effected.  
Computer  
or  
If you have data communication frequently, we recommend that you  
and your callers use L2 jack for data communication only.  
FAX  
• If you have only single outlet having one line, connect the telephone  
line cord to the L2 jack.  
Ch o o se t h e d ia lin g m o d e  
For the telephone to work properly, select an appropriate dialing mode  
(tone or pulse).  
Depending on your dialing system, set the DIAL  
MODE switch as follows:  
If your dialing system is  
Set the sw itch to  
TONE  
Tone  
Pulse  
PULSE  
If you aren't sure of your dialing system  
DIAL MODE  
sw itch  
Make a trial call with the DIAL MODE switch set  
to TONE.  
If the call connects, leave the switch as is;  
otherwise, set to PULSE.  
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St e p 3  
Pre p a rin g t h e b a t t e ry p a ck  
Charge the battery pack for more than 12 hours before you start using  
your phone.  
1
2
Slide open the battery  
compartment lid of the handset.  
Insert the battery pack (with  
contacts facing down) into the  
battery compartment.  
BP-T23  
3
4
Close the battery compartment  
lid.  
Place the handset on the base  
unit.  
You can place it with either side  
facing up.  
The CHARGE lamp lights up  
when the handset is properly  
seated on the charge terminals  
of the base unit. Charge the  
battery pack for more than 12  
hours so that the battery is fully  
charged. The CHARGE lamp  
remains lit even after charging  
is completed.  
CHARGE lamp  
Getting Started  
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Battery duration  
A fully charged battery pack lasts for about:  
• Approx. 7 hours when you use the handset continuously  
• Approx. 7 days when the handset is in standby mode.  
Notes  
• The battery pack will gradually discharge over a long period of time, even  
when not in use.  
• If you leave the battery pack in the handset without charging it, the battery  
pack will be completely discharged.  
It may require several times of charging to recover to its full capacity.  
To obtain the best performance from the battery  
Do not place the handset on the base unit after each call. The battery  
works best if the handset is returned to the base unit after two or three  
calls. However, do not leave the handset off the base unit for a long  
period of time as this will completely discharge the battery pack.  
When to purchase a new battery pack  
If the battery lasts only a few minutes even after 12 hours of charging,  
the usable life of the battery has expired and needs replacement.  
Contact your local Sony authorized dealer or service center, and ask  
for a Sony BP-T23 rechargeable battery pack.  
Note  
Battery life may vary depending on usage condition and ambient temperature.  
co n t in u e d  
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St e p 3: Pre p a rin g t h e b a t t e ry p a ck (co n t in u e d )  
Ha n d se t sp a re b a t t e ry u sa g e  
As only one battery pack is supplied with this unit, it is necessary to  
purchase an additional battery pack (not supplied) for use as a handset  
spare battery pack.  
1
2
Open the battery compartment  
lid of the base unit.  
Insert the battery pack (with  
contacts facing down) into the  
battery compartment.  
BP-T23  
3
Close the battery compartment  
lid.  
The SPARE BATTERY lamp  
lights up. Charge the battery  
pack for more than 24 hours so  
that the battery is fully charged.  
The SPARE BATTERY lamp  
remains lit even after charging  
is completed.  
SPARE BATTERY lamp  
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St e p 4  
En t e rin g t h e a re a co d e  
When you use this phone for the first time, or move to an area that has a  
different area code, you must enter your home area code. Otherw ise, you  
cannot use some functions of this phone and the Caller ID functions.  
This is also necessary because the phone must be able to select an area code to  
properly dial call from the Caller ID list.  
Depending on your region, enter 3-digit area code as follows:  
Case 1.  
If 7-digit dialing (no area code) is accepted for local calls in your area, see “To enter  
your home area code” below.  
If you live in an area where calls from or to other local areas can also be made by 10-digit dialing  
(area code + number), you can register up to 5 local area codes with this telephone to take  
advantage of this system. See “To enter the local area code (For 10 digits phone number users)”  
on page 18.  
Case 2.  
If 10-digit dialing (area code + number) is required for all local calls in your area, at  
first, enter “000” in your home area code. See “To enter your home area code” below.  
Then see “To enter the local area code (For 10 digits phone number users)” on page  
18.  
To e n t e r yo u r h o m e a re a co d e  
1
2
Press (PGM).  
Turn  
Press  
Turn Jog Dial up to make “AREA”  
flash.  
DIRECTORY AREA  
RINGER  
3
4
Press Jog Dial.  
HOME LOCAL  
Press Jog Dial again.  
“ENTER AREA CODE” appears on  
the display.  
co n t in u e d  
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St e p 4: En t e rin g t h e a re a co d e (co n t in u e d )  
5
6
Enter three digits of your home area code using the dialing keys.  
Press (PGM).  
You will hear a long confirmation beep.  
Notes  
• If the home area code is already entered, it appears on the display in step 4. To enter a  
different home area code, see “To change the home area code” below.  
• Do not allow more than 20 seconds to elapse between each step of the procedure.  
Tips  
• You may press Jog Dial instead of (PGM) in step 6.  
• To check the current home area code, perform steps 1 to 4. The home area code appears on the  
display for about 20 seconds.  
To change the home area code  
1 Perform steps 1 to 4 on page 17.  
The current home area code appears on the display.  
2 Turn Jog Dial down to erase the current home area code.  
3 Enter a new home area code using the dialing keys.  
4 Press (PGM).  
You will hear a long confirmation beep.  
To e n t e r t h e lo ca l a re a co d e (Fo r 10 d ig it s p h o n e  
n u m b e rs u se rs)  
If a call matches one of the local area codes you entered, the phone number will be  
registered with 10 digits in the Caller ID list (area code + number). If a call does not  
match one of the local area codes you entered, the phone number will be registered  
with 11 digits in the Caller ID list (1 + area code + number). Some regions of the  
country allow you to have more than one local area code. (Up to five local area codes  
can be entered in this phone.)  
1 Perform steps 1 to 3 on page 17.  
2 Turn Jog Dial up to make ”LOCAL“ flash.  
HOME LOCAL  
3 Press Jog Dial.  
#1 #2 #3 #4 #5  
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4 Select the number (”#1“ to ”#5“) to enter the  
local area code by turning Jog Dial.  
5 Press Jog Dial.  
”ENTER AREA CODE“ appears on the display.  
6 Enter three digits of the local area code using the dialing  
keys.  
7 Press (PGM).  
You will hear a long confirmation beep.  
Notes  
• If the local area code is already entered, it appears on the display in step 5. To  
enter a different local area code, see “To change the local area code” below.  
• Do not allow more than 20 seconds to elapse between each step of the  
procedure.  
Tips  
• You may press Jog Dial instead of (PGM) in step 7.  
• To check the current local area code, perform steps 1 to 5. The local area code  
appears on the display for about 20 seconds.  
To change the local area code  
1 Perform steps 1 to 5 on pages 18 to 19.  
The current local area code appears on the display.  
2 Turn Jog Dial down to erase the current local area code.  
3 Enter a new local area code using the dialing keys.  
4 Press (PGM).  
You will hear a long confirmation beep.  
To erase the local area code  
You can erase the local area code. Perform steps 1 and 2 above, then  
press (PGM).  
The local area code will be erased, and you will hear a long  
confirmation beep.  
19US  
Getting Started  
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Id e n t ifyin g t h e p a rt s  
Refer to the pages indicated in parentheses for details.  
Base Unit  
1
qh  
qj  
2
3
4
5
6
7
8
qk  
ql  
w;  
wa  
9
0
qa  
qs  
qd  
ws  
wd  
wf  
wg  
wh  
wj  
qf  
qg  
1 Message counter (p. 54, 75)  
7 Battery compartment (p. 16)  
Indicates the number of new  
messages recorded. “A” appears in  
the announcement only mode. “F”  
appears when there is no space to  
record messages.  
8 SPARE BATTERY lamp (p. 16)  
Lights while the spare battery is  
being charged.  
9 CHARGE lamp (p. 14)  
2 REC/MEMO button (p. 48, 58)  
Lights while the battery is being  
charged.  
Records a greeting or memo  
message.  
0 HOLD button (p. 30)  
Puts a call on hold.  
3 ERASE button (p. 49, 55)  
Erases the recorded greeting or  
messages.  
qa MIC (microphone) (p. 48, 58)  
qs MUTING button (p. 30)  
4 SELECT button (p. 47)  
Mutes your voice during a  
conversation.  
5 TIME/SET button (p. 47, 59)  
Press when setting the day and  
time, or to check the current time.  
Also used when setting the remote  
ID code (security code).  
qd CONF (conference) button  
(p. 44)  
Lets you talk with two parties at the  
same time.  
6 REPEAT/SLOW button (p. 54)  
Press to repeat the current message  
or go back to the previous message.  
Keep the button pressed for slow  
playback of messages.  
qf LINE buttons (1, 2) (p. 29)  
Lets you receive a call.  
20US  
Getting Started  
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es  
wk wle; ea  
qg OFF button (p. 29)  
wf RINGER LEVEL sw itches  
(L1, L2) (p. 30)  
Allows you to disconnect the call.  
qh Antenna (p. 11, 70)  
qj MENU button (p. 47)  
qk Speaker  
Adjusts the ringer volume.  
wg FLASH button (p. 30)  
Switches to a second call if you  
have “call waiting” service.  
ql NEW CALL lamp (p. 62)  
wh PLAY/STOP (MAILBOX 1, 2, 3)  
Flashes when there is a “NEW”  
data in the Caller ID list.  
buttons (p. 54)  
Plays back the messages in each  
mailbox.  
w; ANSWER ON/OFF button  
(p. 52)  
wj INTERCOM button (p. 40)  
Turns the answering function on or  
off.  
Lets you talk by using the base unit  
and handset.  
wa VOLUME +/– buttons (p. 55)  
Adjusts the speaker volume.  
wk Hook for AC pow er adaptor  
cord (p. 11)  
ws DIAL MODE sw itch (p. 13)  
Selects pulse or tone dialing.  
wl DC IN 9V jack (p. 11, 70)  
e; L1/L1+L2 jack (p. 11, 70)  
ea L2 jack (p. 12, 70)  
wd SKIP/QUICK button (p. 54)  
Press to skip to the next message.  
Keep the button pressed for quick  
playback of messages.  
es DATA jack (p. 13)  
co n t in u e d  
21US  
Getting Started  
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Id e n t ifyin g t h e p a rt s (co n t in u e d )  
Handset  
1
2
0
3
4
5
qa  
qs  
6
7
8
9
qd  
qf  
qg  
qh  
qj  
1 Antenna  
9 CONF (conference) button  
(p. 44)  
2 Speaker  
Lets you talk with two parties at the  
same time.  
3 Jog Dial (p. 17, 32, 62)  
4 LINE buttons (1, 2) (p. 24, 28)  
q; Display w indow (p. 24, 61)  
Lets you make or receive a call.  
qa OFF button (p. 24)  
5 INTERCOM button (p. 40)  
Allows you to disconnect the call.  
Lets you talk by using the base unit  
and handset.  
qs FLASH/CALL WAITING button  
(p. 29, 69)  
6 HOLD button (p. 25)  
Switches to a second call if you  
have “call waiting” service, or lets  
you make a new call.  
Puts a call on hold.  
7 Battery compartment (p. 14)  
8
TONE button (p. 25)  
qd Dialing keys (p. 24)  
Allows you to switch temporarily to  
tone dialing.  
qf #button (p. 67)  
Used to change the number of  
digits of the phone number in the  
Caller ID list.  
22US  
Getting Started  
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qk  
ql  
qg REDIAL/PAUSE button  
(p. 26, 33)  
Redials the last number called/  
inserts a pause in the dialing  
sequence.  
qh PGM (program) button  
(p. 17, 32)  
Used to store numbers in Phone  
Directory.  
qj Microphone  
qk I (HEADSET) jack (p. 24, 28, 71)  
ql VOL (volume) sw itch (p. 25)  
Adjusts the handset volume.  
23US  
Getting Started  
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Ba sics  
Ma kin g ca lls  
1
2
Pick up the handset from the  
base unit.  
Press (LINE 1) or (LINE 2) to  
select the line.  
The corresponding line button  
lights up.  
I (HEADSET)  
jack  
“TALK” appears on the display  
and the display also shows the  
talk time in hours, minutes and  
seconds.  
VOL sw itch  
(HOLD)  
You will then hear a dial tone.  
The line button on the base unit  
double flashes in succession.  
(*TONE)  
If “CHANNEL SEARCHING...”  
appears on the display, move  
closer to the base unit.  
(REDIAL/PAUSE)  
3
4
Dial the phone number.  
When you’re done talking, press  
(OFF) or replace the handset on  
the base unit.  
The display and the LINE 1 or  
LINE 2 button go off.  
Making calls w hen the headset is connected  
When the TL-HD1 headset (not supplied) is connected to the I  
(HEADSET) jack, you can talk through the headset.  
Precaution  
Avoid listening your headset at so loud a volume that extended play might  
affect your hearing.  
24US Basics  
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Additional tasks  
To  
Do this  
Adjust the handset volume Set the VOL switch to H (high), M (middle) or L  
(low).  
Put a call on hold  
Press (HOLD).  
The LINE 1 or LINE 2 button will flash slowly.  
Press (LINE 1) or (LINE 2) to resume the  
conversation.  
Switch to tone dialing  
temporarily  
Press (*TONE) after you’re connected.  
The line will remain in tone dialing until  
disconnected.  
Notes  
• When you increase the sound volume, in some cases the back ground noise  
may be increased as well. You should adjust the volume accordingly.  
• If your conversation is muted and “CHANNEL SEARCHING...” appears on  
the display, move closer to the base unit; otherwise, the call will be  
disconnected after one minute.  
Tips  
• If you pick up another phone connected to the same phone line, the hold will  
be automatically released and you will be able to resume conversation on  
that phone.  
• The LINE 1 or LINE 2 button on the handset double flashes in succession,  
when the base unit is used. If you press (LINE 1) or (LINE 2) whichever  
button is flashing, you can talk to the base unit and to the line connected.  
If the battery becomes w eak during a call  
The handset will beep every three seconds five times and E and  
“BATTERY LOW” appears on the display. Finish your call and charge  
the battery pack.  
For optimum performance, charge the battery for a full 12 hours.  
Note that during the first 10 - 15 minutes of charging, the phone will be  
inactive, i.e., unable to make or receive a call.  
After this initial 10 - 15 minutes, you may be able to use the phone, but  
the battery duration will be very short; thus it is recommended that  
you fully charge the battery before the next usage.  
co n t in u e d  
Basics 25US  
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Ma kin g ca lls (co n t in u e d )  
If you have a spare battery  
You can replace the battery pack without disconnecting the call during  
a conversation. To replace the battery pack, perform the following  
procedure.  
1 Press (HOLD) on the handset.  
The call is on hold and “HOLD” appears on the display.  
2 Replace the battery pack.  
3 Press (LINE 1) or (LINE 2) to resume the conversation.  
Re d ia lin g  
1 Press (LINE 1) or (LINE 2) to select the line.  
The corresponding line button lights up.  
2 Press (REDIAL/PAUSE) to redial the last number dialed.  
Note  
If the number exceeds 32 digits or if it is erased, five short error beeps will alert  
you that the number cannot be redialed.  
To check the phone number before redialing  
While the handset is not in use, press (REDIAL/PAUSE).  
The last number dialed is displayed for five seconds.  
To dial the number, press (LINE 1) or (LINE 2) while the number is  
displayed.  
Note  
The number will not be displayed if the last number dialed exceeds 32 digits or  
if it is erased.  
To erase the last phone number dialed  
While the handset is not in use, press (REDIAL/PAUSE) twice within  
five seconds.  
The number will be erased from the memory, and you will hear a long  
confirmation beep.  
26US Basics  
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Ma kin g a n o t h e r ca ll w h ile t a lkin g  
Example: Making a call on line 2 w hile talking on line 1  
1 Press (HOLD) while talking.  
The line 1 is put on hold and the LINE 1 button flashes  
slowly.  
2 Press (LINE 2).  
3 Dial a phone number for the second party.  
Now you can talk to the second party on line 2.  
4 To put on hold line 2 and resume the conversation on line 1,  
press (HOLD), and then (LINE 1).  
or  
To disconnect line 2 and resume the conversation on line 1,  
press (LINE 1).  
Note  
If you do not press (HOLD) in step 1, line 1 will be disconnected.  
You can talk with two parties at the same time using both line 1 and  
line 2, see “Having a conference call” on page 44.  
Basics 27US  
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Re ce ivin g ca lls  
1
2
When you hear the phone ring, press  
(LINE 1) or (LINE 2) whichever button  
is flashing.  
The corresponding line button lights  
up.  
“TALK” appears on the display and  
the display also shows the talk time in  
hours, minutes and seconds.  
I (HEADSET)  
jack  
The line button on the base unit  
double flashes in succession.  
VOL sw itch  
(HOLD)  
When you’re done talking, press  
(OFF) or replace the handset on the  
base unit.  
(FLASH/CALL WAITING)  
The display and the LINE 1 or LINE 2  
button go off.  
Receiving calls w hen the headset is connected  
When the TL-HD1 headset (not supplied) is connected to the I  
(HEADSET) jack, you can talk through the headset.  
Precaution  
Avoid listening your headset at so loud a volume that extended play might  
affect your hearing.  
28US Basics  
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Additional tasks  
Do this  
To  
Adjust the handset volume Set the VOL switch to H (high), M (middle) or L  
(low).  
Put a call on hold  
Press (HOLD).  
The LINE 1 or LINE 2 button will flash slowly.  
Press (LINE 1) or (LINE 2) to resume the  
conversation.  
Press (FLASH/CALL WAITING).  
Press (FLASH/CALL WAITING) again to return to the  
first caller.  
Switch to another call  
(“call waiting” service*)  
See “Turning off the ringer of the handset” on  
page 38.  
Turn on/off the ringer of  
the handset  
* You need to subscribe to the service from your telephone company.  
Note  
If another call comes in by “call waiting” service while conversing with an  
outside caller, you will hear two short beeps.  
Tip  
To inform you of an incoming call, the display shows “** RINGING **” when  
ringing.  
If you have subscribed to the Caller ID service;  
• the caller’s number and/or name appears on the display when you receive a  
call (see page 61) or when another call comes in by “call waiting” service.  
• the ringer sound changes to a higher tone if the call matches the number  
stored in the Phone Directory (memory match function; see page 61).  
Receiving calls through the speakerphone  
(MUTING)  
MUTING  
lamp  
When you hear the phone ring, press  
(LINE 1) or (LINE 2) whichever button is  
flashing.  
The corresponding line button lights up.  
When you’re done talking, press (OFF).  
To obtain the best speakerphone  
performance, see page 30.  
(FLASH)  
(HOLD)  
L1 and L2 RINGER  
LEVEL sw itches  
(LINE 1)  
(LINE 2)  
(OFF)  
co n t in u e d  
Basics 29US  
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Re ce ivin g ca lls (co n t in u e d )  
Additional tasks  
To  
Do this  
Adjust the speaker volume See “Adjusting the speaker volume” on page 55.  
Adjust the ringer volume of You can adjust the ringer volume of line 1 and 2  
the base unit  
respectively.  
Set the L1 or L2 RINGER LEVEL switch on the  
base unit to HIGH, LOW or OFF.  
Put a call on hold  
Press (HOLD).  
The LINE 1 or LINE 2 button will flash slowly.  
Press (LINE 1) or (LINE 2) to resume the  
conversation.  
Mute your voice  
Press (MUTING) to disable the microphone.  
The MUTING lamp lights up.  
Press (MUTING) again to cancel.  
Switch to another call  
(“call waiting” service*)  
Press (FLASH).  
Press (FLASH) again to return to the first caller.  
* You need to subscribe to the service from your telephone company.  
Note  
Even when you set the L1 or L2 RINGER LEVEL switch on the base unit to OFF,  
the handset will ring when the ringer of the handset is turned on (see page 38).  
Tips  
• To inform you of an incoming call, the line button lights on and off according  
to the ring signal even when you set the L1 or L2 RINGER LEVEL switch on  
the base unit to OFF.  
• If there is an incoming call while on the intercom, the base unit will ring at a  
low level even when the L1 or L2 RINGER LEVEL switch on the base unit is  
set to OFF.  
To obtain the best speakerphone performance  
• You may not be able to hear the other party’s voice in a noisy place.  
Therefore, use the speakerphone in a quiet room.  
• Do not bring your hand or other object too close to the microphone  
or you will hear a shrill noise (“feedback”).  
• When the speaker volume is loud, or the base unit has been placed  
close to a wall, you may find that the volume drops suddenly. This  
is due to a circuit in the telephone designed to protect against  
feedback. In such cases, lower the speaker volume slightly.  
30US Basics  
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Re ce ivin g a ca ll w h ile t a lkin g  
If another call comes in while talking on the other line, the  
corresponding line button will flash.  
Example: Receiving a call on line 2 w hile talking on line 1  
1 Press (HOLD) while talking.  
The line 1 is put on hold and the LINE 1 button flashes  
slowly.  
2 Press (LINE 2).  
Now you can talk to another caller on line 2.  
3 To put on hold line 2 and resume the conversation on line 1,  
press (HOLD), and then (LINE 1).  
or  
To disconnect line 2 and resume the conversation on line 1,  
press (LINE 1).  
Notes  
• If you do not press (HOLD) in step 1, line 1 will be disconnected.  
• If another call comes in while talking on the base unit, a beep will be heard  
through the base unit and the corresponding line button on the base unit will  
flash.  
• If another call comes in while talking on the handset, a ringer tone will be  
heard once through the handset and the corresponding line button on the  
handset will flash. At this time, the base unit will ring and the corresponding  
line button will flash normally.  
You can talk with two parties at the same time using both line 1 and  
line 2, see “Having a conference call” on page 44.  
Basics 31US  
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Te le p h o n e Fe a t u re s  
Ph o n e Dire ct o ry  
You can dial a number by scrolling through the Phone Directory, in  
which up to 50 phone numbers can be stored.  
St o rin g p h o n e n u m b e rs a n d n a m e s  
Example: to store “SONY” “123-4567”.  
Turn  
Press  
1
Press (PGM).  
(Be sure not to press (LINE 1) and  
(LINE 2).)  
DIRECTORY AREA  
RINGER  
If “DIRECTORY” is not flashing, turn  
Jog Dial down to make it flash.  
2
3
Press Jog Dial.  
“ENTER NAME” appears.  
(REDIAL/PAUSE)  
Enter the name using the dialing keys.  
You can enter up to 16 characters.  
Press a dialing key until the desired  
character appears. (See the character  
table for details.)  
Character table  
Key  
(1)  
(2)  
(3)  
(4)  
(5)  
(6)  
(7)  
(8)  
(9)  
(0)  
(*)  
(#)  
Character  
1
Enter successive characters in the same  
way.  
A t B t C t 2  
D t E t F t 3  
G t H t I t 4  
J t K t L t 5  
M t N t O t 6  
P t Q t R t S t 7  
T t U t V t 8  
W t X t Y t Z t 9  
0
To enter two characters assigned to the  
same key, or to enter a “space”, turn  
Jog Dial up to move the cursor to the  
right.  
Example: to enter “SONY”, press (7)  
four times (S), press (6) three times  
(O), turn Jog Dial up to move the  
cursor, press (6) twice (N), and press  
(9) three times (Y).  
SONY  
*
& t ’ t , t – t . t #  
32US  
Telephone Features  
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4
5
Press (PGM).  
“ENTER NUMBER” appears.  
Enter the phone number.  
SONY  
1234567  
You can enter up to 32 digits, including a tone  
and a pause, each of which is counted as one  
digit.  
When the phone number of 17 digits or more  
has been entered, the phone number appears in  
two lines.  
1234567890123456  
1
2
6
Press (PGM).  
You will hear a long confirmation beep, and the  
name and the number are stored. The display  
goes off.  
Notes  
• If you intend to save a 51st phone number, you will hear five short error  
beeps and “MEMORY FULL” will be displayed. You cannot store the phone  
number. To store another phone number, erase one of the stored phone  
numbers (see page 35).  
• Do not allow more than 20 seconds to elapse between each step of the  
procedure.  
• The total number of phone numbers which can be stored into the Phone  
Directory varies according to the number of digits of each phone number. If  
all the phone numbers consist of up to 16 digits, you can store up to 50 phone  
numbers. However, as the Phone Directory uses two-phone number memory  
to store one phone number of 17 digits or more, the total number of phone  
numbers which can be stored in the Phone Directory decreases two by two  
every time you store a phone number of 17 digits or more.  
Tips  
• If you have entered a wrong name or number in step 3 or 5, turn Jog Dial  
down to erase it. Then enter the correct name or number.  
• You may press Jog Dial instead of (PGM) in steps 4 and 6.  
To store a number to be dialed via Private Branch Exchange  
(PBX)  
Before entering a phone number in step 5 above, do as follows:  
1 Enter the outside line access digit (e.g., 9).  
2 Press (REDIAL/PAUSE).  
co n t in u e d  
Telephone Features 33US  
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Ph o n e Dire ct o ry (co n t in u e d )  
Ch a n g in g a st o re d n a m e a n d /o r p h o n e  
n u m b e r  
1 Display the name and phone number you want  
to change by doing steps 1 and 2 in “Making  
calls from the Phone Directory” on page 35.  
SONY  
1234567  
DIAL EDIT ERASE  
1234567  
2 Press Jog Dial.  
3 Turn Jog Dial up to make “EDIT” flash and  
SONY  
1234567  
press Jog Dial.  
The cursor flashes at the last character of the  
name.  
4 Turn Jog Dial down to erase the characters and  
enter the new name.  
If you want to change only the number, skip this  
step.  
5 Press Jog Dial.  
SMITH  
123456  
7
The cursor flashes at the last digit of the phone  
number.  
6 Turn Jog Dial down to erase the number and  
enter the new number.  
If you don’t want to change the number, skip  
this step.  
7 Press Jog Dial.  
You will hear a long confirmation beep and the  
name and/or the number is changed.  
Tip  
When the phone number of 17 digits or more has been entered, “–” is displayed  
next to 15th digit and then the all digits are displayed in two lines after about  
two seconds.  
34US  
Telephone Features  
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Era sin g a m e m o ry lo ca t io n  
SONY  
1234567  
1 Display the name and phone number you want  
to erase by doing steps 1 and 2 in “Making calls  
from the Phone Directory”.  
DIAL EDIT ERASE  
1234567  
2 Press Jog Dial.  
3 Turn Jog Dial up to make “ERASE” flash and  
ERASE NO YES  
1234567  
press Jog Dial.  
4 Turn Jog Dial up to make “YES” flash, then  
press Jog Dial.  
You hear a long confirmation beep and the memory location is erased.  
Ma kin g ca lls fro m t h e Ph o n e Dire ct o ry  
1
2
Press Jog Dial.  
Turn  
Press  
“DIRECTORY” appears on the  
display.  
Display the name and phone number  
you want to call.  
To search in alphabetical order: Turn  
Jog Dial up or down.  
To search by entering the initial  
character: Press the dialing key of the  
desired character, then turn Jog Dial.  
(LINE 2)  
(LINE 1)  
SONY  
1234567  
3
4
Press Jog Dial.  
DIAL EDIT ERASE  
1234567  
Press Jog Dial again.  
The phone number will be  
dialed.  
co n t in u e d  
Telephone Features 35US  
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Ph o n e Dire ct o ry (co n t in u e d )  
Tips  
• You may press (LINE 1) or (LINE 2) to make a call instead of doing steps 3  
and 4.  
• When you press Jog Dial in step 4, the vacant line is automatically connected.  
When neither line is in use, line 1 is connected.  
About the search order  
The names appear in the following order when you turn Jog Dial up or  
down.  
• Alphabetical order: ABC...XYZ y symbols y *y #y 0 - 9  
• Initial character: To search for “SONY” for example, press (7) and  
then turn Jog Dial to search through the names starting with P, Q, R,  
S or 7.  
36US  
Telephone Features  
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Se t t in g t h e rin g e r t yp e  
You can select a ringer type of the handset from four type.  
1
2
Press (PGM).  
Turn Jog Dial up to make “RINGER”  
flash.  
Turn  
Press  
DIRECTORY AREA  
RINGER  
3
Press Jog Dial.  
LINE1 LINE2  
4
5
Turn Jog Dial to choose the line you  
want to set the ringer type.  
Press Jog Dial.  
The current ringer type appears.  
RINGER 1  
SELECTED  
6
7
Press one of the dialing keys ((1) to  
(4)) to select a ringer type.  
You will hear the corresponding ringer  
tone.  
Press (OFF).  
co n t in u e d  
Telephone Features 37US  
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Se t t in g t h e rin g e r t yp e (co n t in u e d )  
Tu rn in g o ff t h e rin g e r o f t h e h a n d se t  
1 Perform steps 1 to 5 on page 37.  
2 Press (0).  
RINGER OFF  
SELECTED  
You will hear a confirmation beep.  
3 Press (OFF).  
When “RINGER” is set to “RINGER OFF”  
The handset won’t ring. You can still make calls, and also receive  
calls if another telephone connected to the same line rings to inform  
you on incoming calls.  
To turn the ringer on again  
Follow the instructions described in “Setting the ringer type” on  
page 37.  
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Sw it ch in g t h e p h o n e s d u rin g a ca ll  
You can easily switch between the handset and speakerphone on the  
base unit without disconnecting the call. The call on line 1 will be  
switched to line 1 on another phone and that on line 2 is switched to  
line 2.  
To sw it ch fro m t h e b a se u n it t o t h e h a n d se t  
Example: While talking on line 1:  
1
2
Press (HOLD) on the base unit.  
The call is on hold and “HOLD”  
appears on the display of the  
handset and the LINE 1 button  
flashes slowly.  
Press (LINE 1) on the handset.  
The LINE 1 button on the handset  
lights up and the LINE 1 button on  
the base unit double flashes in  
succession.  
(LINE 1)  
You can continue talking to the  
caller through the handset.  
To sw it ch fro m t h e h a n d se t t o t h e b a se u n it  
Example: While talking on line 1:  
1
2
Press (HOLD) on the handset.  
The call is on hold and “HOLD”  
appears on the display of the  
handset and the LINE 1 button  
flashes slowly.  
Press (LINE 1) on the base unit.  
The LINE 1 button on the base unit  
lights up and the LINE 1 button on  
the handset double flashes in  
succession.  
(LINE 1)  
You can continue talking to the  
caller through the speakerphone.  
Tip  
While talking through the speakerphone on the base unit (or handset), if you  
press (LINE 1) or (LINE 2) which is flashing on the handset (or base unit), you  
can talk to the base unit (or handset) and to the line connected.  
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Ta lkin g b e t w e e n t h e p h o n e s (In t e rco m )  
You can converse using the base unit and the handset. You can start  
the intercom from either phone.  
To t a lk fro m t h e h a n d se t t o  
t h e b a se u n it  
Press (INTERCOM) on the handset.  
After the base unit rings twice, you  
will be connected automatically.  
When a person at the base unit  
answers, you can talk with each other.  
(OFF)  
“INTERCOM” appears on the display  
of the handset and the INTERCOM  
lamp on the base unit lights up.  
When you are done talking or if no  
one answ ers the phone  
Press (OFF) on the handset.  
To t a lk fro m t h e b a se u n it  
t o t h e h a n d se t  
Press (INTERCOM) on the base unit.  
The base unit and handset ring and  
“** PAGING **” appears on the  
display of the handset.  
When a person at the handset presses  
(INTERCOM), you can talk with each  
other.  
“INTERCOM” appears on the display  
of the handset and the INTERCOM  
lamp on the base unit lights up.  
INTERCOM lamp  
When you are done talking or if no  
(OFF)  
one answ ers the phone  
Press (OFF) on the base unit.  
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Note  
While conversing with an outside caller via the base unit or handset, you  
cannot make an intercom call. If you press (INTERCOM), you will hear a busy  
tone.  
Tips  
• You can receive an intercom call on the handset even when “RINGER” is set  
to “RINGER OFF”.  
• You can receive an intercom call on the base unit even when the L1 or L2  
RINGER LEVEL switch on the base unit is set to OFF. The base unit will ring  
at a low level.  
Re ce ivin g a ca ll w h ile u sin g t h e in t e rco m  
When a call comes in, “** RINGING **” appears on the display of  
the handset and only the base unit rings at a low level.  
The LINE 1 or LINE 2 button flashes.  
Press (LINE 1) or (LINE 2) whichever is flashing, then you can answer  
the call.  
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Tra n sfe rrin g a ca ll  
You can transfer a call between the handset and base unit without  
disconnecting the call.  
To t ra n sfe r fro m t h e b a se u n it t o t h e h a n d se t  
1
Press (INTERCOM) to page the  
handset.  
The call is put on hold on the  
base unit and the handset rings.  
“** PAGING **” appears on  
the display of the handset.  
(OFF)  
2
Press (INTERCOM) on the  
handset.  
INTERCOM lamp  
“INTERCOM” appears on the  
display of the handset and the  
INTERCOM lamp on the base  
unit lights up.  
You can talk between the base  
unit and the handset.  
3
Press (LINE 1) or (LINE 2)  
which is flashing on the handset  
to talk to the caller with the  
handset.  
(LINE 2)  
(LINE 1)  
“TALK” appears on the display  
of the handset.  
If no one answ ers the phone  
Press (OFF) on the base unit.  
Tips  
•
You can receive an intercom call on the handset even when “RINGER” is set  
to “RINGER OFF”.  
•
If you have accidentally pressed (HOLD) in step 1, just press (INTERCOM)  
and you will get the same result as by pressing (INTERCOM) only.  
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To t ra n sfe r fro m t h e h a n d se t t o t h e b a se u n it  
1
Press (INTERCOM) to page the  
base unit.  
The call is put on hold on the  
handset.  
After the base unit rings twice,  
you will be connected  
automatically.  
(OFF)  
When a person at the base unit  
answers, you can talk with each  
other.  
“INTERCOM” appears on the  
display of the handset and the  
INTERCOM lamp on the base  
unit lights up.  
2
Press (LINE 1) or (LINE 2)  
which is flashing on the base  
unit to talk to the caller with the  
base unit.  
The corresponding line button  
of the base unit lights up.  
(LINE 1)  
(LINE 2)  
If no one answ ers the phone  
INTERCOM lamp  
Press (OFF) on the handset.  
Tip  
You can receive an intercom call on the base unit even when the L1 or L2  
RINGER LEVEL switch on the base unit is set to OFF. The base unit will ring at  
a low level.  
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Ha vin g a co n fe re n ce ca ll  
You can talk on two lines at the same time and you can also talk on one  
line, the handset and the base unit at the same time.  
Ma kin g a n o t h e r ca ll w h ile t a lkin g  
You can talk with two parties at the same time using both line 1 and  
line 2. (Three-way conference)  
1
Press (HOLD) while talking on  
one line.  
The line in use is put on hold.  
2
3
4
Press (LINE 1) or (LINE 2),  
whichever is not used.  
(LINE 2)  
(LINE 1)  
(OFF)  
Dial a phone number for the  
second party.  
Press (CONF) (conference) after  
the second party is connected.  
“CONFERENCE” appears on  
the display.  
Now you can talk to both  
parties.  
(CONF)  
(HOLD)  
(LINE 1)  
(LINE 2)  
(OFF)  
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Re ce ivin g a ca ll w h ile t a lkin g  
If another call comes in while talking, the LINE 1 or LINE 2 button on  
which another call is coming will flash.  
1 Press (HOLD).  
The line in use is put on hold.  
2 Press (LINE 1) or (LINE 2), on which another call is coming.  
3 Press (CONF) (conference).  
Now you can talk to both parties. (Three-way conference)  
Note  
If you do not press (HOLD) in step 1, the first line will be disconnected.  
To disconnect the lines during a three-w ay conference  
To disconnect both lines at the same time, press (OFF).  
To disconnect line 1 and talk on line 2 only:  
Press (LINE 2).  
To disconnect line 2 and talk on line 1 only:  
Press (LINE 1).  
To put the lines on hold during a three-w ay conference  
Press (HOLD). Both lines are put on hold.  
To resume the conversations on both lines:  
Press (CONF).  
To resume the conversation only on one line:  
Press (LINE 1) or (LINE 2), for the line you want. (The other line is kept  
on hold.)  
Tip  
During a three-way conference, you cannot use “call waiting” service even if  
you press (FLASH/CALL WAITING) or (FLASH).  
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Ha vin g a co n fe re n ce ca ll (co n t in u e d )  
Sw it ch in g co n fe re n ce fro m t h e h a n d se t t o  
t h e b a se u n it  
1 Press (HOLD) on the handset to put both lines on hold.  
The LINE 1 and LINE 2 buttons on the handset and the base  
unit flash.  
2 Press (CONF) on the base unit to resume the conversation.  
Sw it ch in g co n fe re n ce fro m t h e b a se u n it t o  
t h e h a n d se t  
1 Press (HOLD) on the base unit to put both lines on hold.  
The LINE 1 and LINE 2 buttons on the base unit and the  
handset flash.  
2 Press (CONF) on the handset to resume the conversation.  
To jo in o n t h e b a se u n it w h ile t h e h a n d se t is  
t a lkin g o n o n e lin e  
Press the double flashing (LINE 1) or (LINE 2) on the base unit.  
Now you can talk to the handset and to the line connected.  
To jo in o n t h e h a n d se t w h ile t h e b a se u n it is  
t a lkin g o n o n e lin e  
Press the double flashing (LINE 1) or (LINE 2) on the handset.  
Now you can talk to the base unit and to the line connected.  
To jo in t h re e -w a y co n fe re n ce (fo u r-w a y  
co n fe re n ce )  
Press (LINE 1) or (LINE 2).  
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An sw e rin g Ma ch in e Fe a t u re s  
Se t t in g u p t h e a n sw e rin g m a ch in e  
Se t t in g t h e t im e a n d d a y o f t h e w e e k  
1
Press (MENU) repeatedly until  
you hear “Set day and time”.  
”- -” blinks on the display.  
2
3
Press (SELECT) repeatedly to  
select the day of the week.  
Press (TIME/SET).  
The day is set and the hour is  
announced.  
4
5
Press (SELECT) repeatedly to  
select the hour.  
Press (TIME/SET).  
The hour is set and the minute is  
announced.  
6
7
Press (SELECT) repeatedly to  
select the minute.  
Press (TIME/SET).  
The day and time you just  
entered is announced and the  
clock restarts.  
8
Press (PLAY/STOP) to exit the  
menu setup mode.  
You will hear a long  
confirmation beep.  
Notes  
• Press and hold (SELECT) to increase the minute setting by 10.  
• The time and day are preset to Monday, 12:00 AM.  
• “CL” flashes when the day and time is cleared or delayed due to a power  
interruption, or when you connect the base unit to the AC outlet for the first  
time.  
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Se t t in g u p t h e a n sw e rin g m a ch in e (co n t in u e d )  
Tip  
All the mailbox buttons ((MAILBOX 1), (MAILBOX 2) and (MAILBOX 3)) work as  
the (PLAY/STOP) button; press any of the three in this case.  
To hear the current time  
Press (TIME/SET). The current time setting is announced.  
Re co rd in g t h e g re e t in g  
You can record your own greeting for the “normal” and  
“announcement only” modes (see page 56).  
1
Press (MENU) repeatedly until  
“Set out-going message” is  
announced.  
“- -” blinks on the display.  
(ERASE)  
2
3
Press (REC/MEMO).  
“Now recording” is announced  
and a long beep sounds.  
Speak into the base unit  
microphone (MIC). The display  
starts counting. You can record  
up to 90 seconds.  
4
To stop recording, press  
(PLAY/STOP).  
Your greeting replays  
automatically.  
MIC  
Notes  
• If you do not record your own greeting, the prerecorded greeting will be  
assigned automatically (see page 49).  
• If your greeting is less than two seconds, the greeting is not recorded. The  
prerecorded greeting will be assigned automatically.  
• If a call comes in during recording, recording stops automatically.  
• If 90 seconds have passed or memory becomes full in step 3, recording stops  
automatically.  
• “Memory full” is announced if no recording space is available when you  
press (REC/MEMO). Erase unnecessary messages (see page 55).  
Tip  
To record a greeting for the “announcement only” mode, select the  
announcement only mode first (see page 56), then follow the instructions above.  
Otherwise, the normal greeting will be recorded.  
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To check the greeting  
Press (MENU) repeatedly until “Set out-going message” is announced.  
Then press (PLAY/STOP) to play back the greeting.  
To change the greeting  
Record a new greeting by following the instructions on the previous  
page. The new greeting replaces the old one.  
To erase the greeting  
1 Press (MENU) repeatedly until “Set out-going message” is  
announced.  
2 Press (ERASE).  
Notes  
• You can also erase the greeting during playback.  
• If you have erased your own greeting, the prerecorded greeting will be  
assigned automatically.  
Prerecorded greetings  
Normal mode:  
“Hello, I’m unable to answer your call  
right now. Please leave your name,  
number and message after the tone.”  
Announcement only mode: “Hello, I’m unable to answer your call  
right now. Please call again. Thank you.”  
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Se t t in g u p t h e a n sw e rin g m a ch in e (co n t in u e d )  
Se t t in g t h e n u m b e r o f rin g s  
You can select the number of times the phone rings before it answers  
to take a message.  
There are four modes: 2, 4, 6, and Toll Saver.  
1 Press (MENU) repeatedly until you hear “Set number of  
rings”.  
“- -” blinks on the display.  
2 Press (SELECT) repeatedly to select a ring duration (2, 4, 6,  
or Toll Saver).  
To answer after 2 rings, select “2”.  
To answer after 4 rings, select “4”.  
To answer after 6 rings, select “6”.  
Select “Toll Saver” to answer after 2 rings when there are  
new messages, and 4 rings where there are no new  
messages.  
3 Press (TIME/SET).  
The ring duration setting is announced.  
4 Press (PLAY/STOP) to exit the menu setup mode.  
Notes  
• When the number of rings is set to “Toll Saver”, the phone answers after 2  
rings if new messages are recorded. If no new message are recorded, it  
answers after 4 rings. When you hear 3 rings, you will know that there are no  
new messages. You can save the toll for the call when you pick up messages  
from an outside phone.  
• The number of rings is preset to 4 rings.  
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Se t t in g t h e a u d ib le m e ssa g e a le rt  
You have the option of having a beep to tell you if you have received  
any new incoming messages.  
1
Press (MENU) repeatedly until  
you hear “Set audible message  
alert”.  
(VOLUME)  
“- -” blinks on the display.  
2
3
Press (SELECT) to set the  
audible message alert on or off.  
Press (TIME/SET).  
The setting is announced.  
4
Press (PLAY/STOP) to exit the  
menu setup mode.  
Notes  
• When the audible message alert is turned on, you will hear a beep every 10  
seconds if there are any new messages.  
• To stop the beep, press any button related to the answering machine function  
or (VOLUME)(+)/(  
-).  
• The audible message alert is preset to off.  
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Se t t in g u p t h e a n sw e rin g m a ch in e (co n t in u e d )  
Tu rn in g o n t h e  
a n sw e rin g fu n ct io n  
Press (ANSWER ON/OFF) on the  
base unit.  
The ANSWER ON/OFF button  
lights up.  
Mailbox usage  
This phone offers you three voice mailboxes, providing a convenient  
way to share the mailbox feature with other members of your  
household or business.  
When a caller calls  
The caller can choose one of the two ways to leave a message:  
• If calling from a touch-tone phone, the caller select a mailbox by  
pressing (*)(1) (MAILBOX 1), (*)(2) (MAILBOX 2) or (*)(3)  
(MAILBOX 3) while the caller hears the greeting. The greeting stops  
and a beep will sound, then the caller can start recording a message.  
• Wait until the greeting finishes, then start recording a message.  
When the caller does not select a mailbox, the message is  
automatically recorded to MAILBOX 1.  
Notes  
• If four minutes have passed while recording the incoming message, the line  
will be disconnected automatically.  
• If the message is shorter than two seconds, it will not be recorded.  
To turn off the answ ering function  
Press (ANSWER ON/OFF) on the base unit.  
The ANSWER ON/OFF button goes off.  
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Note  
The answering function is preset to on.  
Tip  
The answering machine will automatically answer a call after 10 rings, even if  
the answering function is off and announces “Please enter your security code”  
to prompt the caller to turn on the answering function.  
When the memory is full  
The total recording time of this answering machine is approximately  
15 minutes (including the greeting, messages, and memo).  
When the remaining recording time becomes less than 30 seconds, “F”  
flashes on the display and the answering machine goes into the  
memory full status.  
In this status, the answering machine will not answer a call until after  
10 rings even if the answering function is on.  
To avoid this, erase unnecessary messages (see page 55). You can also  
erase the messages from an outside phone (see page 60).  
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Pla yin g b a ck m e ssa g e s  
If there are new messages, the display flashes the number of new  
messages.  
You will hear beeps if the audible message alert setting is on (see page 51).  
Message counter  
If the MAILBOX lamp flashes,  
press the mailbox button  
(REPEAT/SLOW)  
((MAILBOX 1), (MAILBOX 2) or  
(MAILBOX 3)) to play back new  
messages in the selected mailbox.  
(SKIP/QUICK)  
Additional tasks w hen playing back messages  
To  
Do this  
Stop playback  
Press a mailbox button ((MAILBOX 1),  
(MAILBOX 2) or (MAILBOX 3)).  
Repeat the current message  
Skip the current message  
Press (REPEAT/SLOW) during playback.  
Press (SKIP/QUICK).  
Go back to the previous message Press (REPEAT/SLOW) within the first two  
seconds of the current message playback.  
Play back slowly  
Play back quickly  
Press and hold (REPEAT/SLOW) during  
playback.  
Release (REPEAT/SLOW) to return to normal.  
Press and hold (SKIP/QUICK) during  
playback.  
Release (SKIP/QUICK) to return to normal.  
Notes  
• If a call comes in, the playback will stop.  
• A time and day stamp is announced after each message.  
Tips  
• If there are no new messages, all the previously reviewed messages are  
played back.  
• The messages are saved even after a power failure.  
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Ad ju st in g t h e sp e a ke r vo lu m e  
To adjust the speaker volume, press  
(VOLUME)(+) or ( ).  
-
Notes  
• When you have reached the minimum or maximum volume level, you will  
hear three short beeps.  
• You cannot adjust the speaker volume while the phone is ringing.  
Tip  
There are 8 steps for the volume level (1 to 8). The volume level is preset to 5.  
Era sin g m e ssa g e s  
1
2
Press and hold (ERASE) for  
more than two seconds.  
Press a button for the mailbox  
you want to erase ((MAILBOX 1),  
(MAILBOX 2) or (MAILBOX 3)).  
You will hear a long  
confirmation beep and all “old”  
messages in the selected  
mailbox are erased.  
To erase individual messages  
Press (ERASE) while playing back the message that you want to erase.  
Note  
The display shows the total number of “new” (i.e. unreviewed) messages.  
Therefore, the display is reset to “0” when you have played back all new  
messages, whether they have been erased or not. Be sure to erase unnecessary  
messages before the memory becomes full.  
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Se le ct in g t h e An n o u n ce m e n t On ly  
Mo d e  
You can set the answering machine to play the greeting without  
recording incoming messages (announcement only mode). You might  
want to select this mode when, for example, you expect to be away for  
a while and you cannot pick up messages.  
1
Press (MENU) repeatedly until  
2 you hear “Set announce only”.  
Press (SELECT) to set the  
announcement only mode on or  
3 off.  
Press (TIME/SET).  
The setting is announced.  
4
Press (PLAY/STOP) to exit the  
menu setup mode. The display  
shows “A” when the answering  
machine is set to the  
announcement only mode.  
Notes  
• To activate announcement only mode, you have to turn on the answering  
machine.  
• The announcement only mode is preset to off.  
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Scre e n in g ca lls  
You can screen calls by leaving the answering machine on while you  
are at home. When a call is answered, you can hear the message being  
recorded through the base unit. You can decide either to continue  
recording or to answer the call.  
Alternatively, you may select to mute the message (see “Turning on/  
off the screening calls function” below). The message will be recorded,  
but to hear it you will need to play back the message (see page 54).  
To answ er the call  
Press (LINE 1) or (LINE 2) whichever button lights up on the base unit.  
You can also answer the call by pressing (LINE 1) or (LINE 2) which is  
flashing on the handset.  
Notes  
• Press (VOLUME)(+) or (-) to adjust the speaker volume. If the speaker  
volume is set at its minimum level, you will not be able to hear incoming calls.  
• The answering machine will stop automatically when the handset or a parallel  
phone is picked up. If the answering machine does not stop, press either  
(PLAY/STOP) on the base unit, or (*)(0) on the handset or parallel phone.  
The recording will remain as a new message.  
Tu rn in g o n /o ff t h e scre e n in g ca lls fu n ct io n  
The screening calls function is preset to on at the factory.  
1
Press (MENU) repeatedly until  
2 you hear “Set call screening”.  
Press (SELECT) to set the  
screening calls function on or  
3 off.  
Press (TIME/SET).  
The setting is announced.  
4
Press (PLAY/STOP) to exit the  
menu setup mode.  
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Re co rd in g a m e m o m e ssa g e  
You can leave messages for other users of the unit.  
1
2
Press (REC/MEMO).  
Press a mailbox button  
((MAILBOX 1), (MAILBOX 2) or  
(MAILBOX 3)) to which you  
want to leave the message.  
“Now recording” is announced  
and counting starts.  
3
4
Speak into the base unit  
microphone (MIC) to record  
your message.  
MIC  
A memo can be up to four  
minutes in length.  
Press (PLAY/STOP) to stop  
recording.  
The message number on the  
display increases by one.  
Notes  
• If the memory becomes full, the answering machine will stop recording.  
• “Memory full” is announced if no recording space is available when you  
press (REC/MEMO).  
• If your message is shorter than two seconds, the recording will be canceled.  
• The display flashes “99” if you record a memo for more than 99 seconds.  
• If a call comes in during recording, the recording will be stopped.  
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Op e ra t in g fro m a n o u t sid e p h o n e  
Se t t in g t h e re m o t e ID co d e (se cu rit y co d e )  
To operate the answering machine from a touch-tone phone while you  
are away from home, you need to set the remote ID code (security  
code).  
1
Press (MENU) repeatedly until  
you hear “Set security code”.  
2
3
Press (SELECT) to change the  
remote ID code (security code)  
setting.  
Press (TIME/SET) to confirm  
your choice.  
The new remote ID code  
(security code) is announced.  
4
Press (PLAY/STOP) to exit the  
menu setup mode.  
Note  
Press and hold (SELECT) to increase the remote ID code (security code) by 10.  
Tip  
The remote ID code (security code) is preset to 19.  
co n t in u e d  
Answering Machine Features 59US  
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Op e ra t in g fro m a n o u t sid e p h o n e (co n t in u e d )  
Pickin g u p n e w m e ssa g e s  
1 Call your telephone number from a touch-tone phone.  
2 When you hear the greeting, press (#) and enter your remote ID code  
(security code).  
You will hear a confirmation beep.  
The number of new messages will be announced.  
3 Press the keys in the “Table of control codes” below for the desired  
operation command.  
4 When you are finished, disconnect the line.  
Notes  
• Do not let two seconds elapse between each digit of the remote ID code (security code) and  
the control code.  
• If you did not turn on the answering machine, your phone answers automatically after 10  
rings.  
• If the message recording memory runs out, the answering machine turns off automatically.  
“Memory full. Please enter your security code” is announced.  
• If you enter wrong remote ID code (security code) three times, the line will disconnect.  
• If no keys are pressed within 20 seconds, the line will disconnect.  
Tips  
• Press (*)(0) on the touch-tone keypad or (PLAY/STOP) on the base unit to disconnect the  
line.  
• Cut off the Remote Control Card and carry it with you to see how to operate from an outside  
phone.  
Table of control codes  
To  
Key  
Notes  
Play back messages in MAILBOX 1  
Play back messages in MAILBOX 2  
Play back messages in MAILBOX 3  
Repeat/skip backward  
(#)(1) Plays back from the first new message.  
(#)(2) Plays back from the first new message.  
(#)(3) Plays back from the first new message.  
(#)(4) Press during playback to repeat a message. To  
skip backward, press within two seconds after  
the current message starts.  
Get help  
(*)(5) Press to access simple voice menu. Press again  
to access advanced voice menu.  
Stop operation  
(#)(5) Stops every function  
Skip forward  
(#)(6) Press during playback to skip forward.  
(*)(7) “Now recording” is announced.  
(#)(7) Review your greeting  
Record greeting  
Check greeting  
Record a memo  
(*)(8) Select the mailbox by entering “1”, “2” or “3”.  
(#)(9) Press during playback  
Erase individual messages  
Turn answering machine on/off  
(#)(0) Turns the system on/off. “Answer machine on”  
or “Answer machine off” is announced.  
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Answering Machine Features  
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Ca lle r ID Fe a t u re s  
Un d e rst a n d in g t h e Ca lle r ID se rvice  
Caller ID allows the caller’s phone number to be shown on the display  
before the call is answered. In order to use this feature, you must first  
subscribe to the Caller ID service. The name of this service may vary  
depending on your telephone company.  
To use this feature, be sure to enter your home area code (see page 17).  
Wh e n yo u re ce ive a ca ll  
The phone number appears on the display with the date and time as  
shown in the following example.  
If your Caller ID service includes the caller name service, the caller’s  
name also appears on the display (up to 15 letters).  
Caller’s name  
SMITH JOHN  
Caller’s phone number  
The date and time received  
The line w hich received the  
Caller ID data  
1-201-123-4567  
When you answer the call, the Caller ID display changes to the  
“TALK” display.  
Notes  
• The caller’s phone number and/or name will not appear in the following cases:  
-
“OUT OF AREA”: when the call is made through a telephone company which  
does not offer Caller ID service (including international calls).  
-
“PRIVATE”: when the call is “blocked.” For privacy reasons, many states allow  
callers the option to prevent his or her telephone data from being displayed on  
the other party’s Caller ID display.  
• If the call is from an office which uses multiple lines, the displayed phone number  
may not match the number you use to call the extension.  
Tips  
• Even if the ringer of the handset is set to “RINGER OFF”, you can receive  
Caller ID data.  
• If a call comes in on both line 1 and 2 simultaneously, the display will show  
the data on line 1 and 2 alternately.  
About the memory match function  
If you receive a call from a phone number which is stored in the Phone  
Directory (see page 32), the ringer sound will change to a higher tone from  
the second ring.  
Note  
The memory match function does not work with “OUT OF AREA” or “PRIVATE”  
calls; and it may not work with calls made from an office which uses multiple lines  
because the number does not always match the one you stored in this phone.  
61US  
Caller ID Features  
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Lo o kin g a t t h e Ca lle r ID list  
The phone stores the data of the last 20 calls received including “OUT  
OF AREA” and “PRIVATE” calls. It keeps track of all calls received;  
even if they were not answered.  
Vie w in g t h e Ca lle r ID list  
You can look through the Caller ID list to check the phone number  
and/or name of the calls received.  
1
Turn Jog Dial.  
Turn  
The display shows the number  
of “NEW” (calls which you have  
not viewed) and “OLD” (calls  
which you have viewed) calls.  
NEW O8 OLD 12  
2
Turn Jog Dial down to display  
older data or up to display  
newer data.  
Note  
NEW CALL lamp  
If a 21st call is received, the oldest data is automatically  
erased.  
Tip  
If there is a “NEW” data, the NEW CALL lamp of the  
base unit flashes.  
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Caller ID Features  
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About the “*” mark  
“*” appears if there are more than two calls  
from the same phone number. The older data  
will be replaced by the new data, so the calls  
are counted as only one call.  
SMITH JOHN  
1-201-123-4567  
*
Era sin g d a t a fro m t h e Ca lle r ID list  
Old data will be erased automatically when a 21st call comes in, but  
you can also manually erase unnecessary data one by one or erase the  
entire list.  
To erase the phone number one by one  
SMITH JOHN  
1-201-123-4567  
1 Display the phone number you want to erase  
from the Caller ID list (see page 62).  
2 Press Jog Dial.  
DIAL PGM ERASE  
1-201-123-4567  
3 Turn Jog Dial up to make “ERASE” flash and  
ERASE NO YES  
1-201-123-4567  
press Jog Dial.  
4 Turn Jog Dial up to make “YES” flash, then  
press Jog Dial.  
You will hear a long confirmation beep and the  
data is erased.  
co n t in u e d  
Caller ID Features  
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Lo o kin g a t t h e Ca lle r ID list (co n t in u e d )  
To erase the entire list at once  
SMITH JOHN  
1-201-123-4567  
1 Display any Caller ID data.  
2 Press Jog Dial.  
DIAL PGM ERASE  
1-201-123-4567  
3 Turn Jog Dial up to make “ERASE” flash and  
ERASE NO YES ALL  
1-201-123-4567  
press Jog Dial.  
4 Turn Jog Dial up to make “ALL” flash, then  
ALL ERASE NO YES  
1-201-123-4567  
press Jog Dial.  
5 Turn Jog Dial up to make “YES” flash, then  
NEW OO OLD OO  
press Jog Dial.  
You will hear a long confirmation beep and the  
entire list is erased.  
Note  
“ALL” appears only when all the data has become “OLD” data. If there is any  
“NEW” data, you cannot erase the entire list.  
64US  
Caller ID Features  
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Usin g t h e Ca lle r ID list  
By using the Caller ID list, you can call back a phone number from the  
Caller ID list easily, or store numbers from the Caller ID list into the  
Phone Directory.  
Ca llin g b a ck a n u m b e r fro m t h e Ca lle r ID list  
1
Display the phone number you  
want to call from the Caller ID  
list (see page 62).  
Turn  
Press  
SMITH JOHN  
1-201-123-4567  
2
3
Confirm the number and press  
Jog Dial.  
DIAL PGM ERASE  
1-201-123-4567  
Press Jog Dial again.  
The phone automatically dials  
the displayed number.  
Notes  
• If the number displayed in step 1 is not the one you should call back, you can  
change the number of digits of the phone number as described on page 67.  
• If the phone is connected to a Private Branch Exchange (PBX), you may not  
be able to call back from the Caller ID list because an outside line access digit  
is necessary.  
• When neither line is in use, line 1 is automatically connected in step 3. If you  
want to select the line manually, press (LINE 1) or (LINE 2) after step 1. You  
will then be connected to the line you have chosen.  
co n t in u e d  
65US  
Caller ID Features  
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Usin g t h e Ca lle r ID list (co n t in u e d )  
St o rin g a n u m b e r o f t h e Ca lle r ID list in t o  
t h e Ph o n e Dire ct o ry  
1 Display the name and phone number you want  
SMITH JOHN  
1-201-123-4567  
to store from the Caller ID list (see page 62).  
2 Confirm the number and press Jog Dial.  
DIAL PGM ERASE  
1-201-123-4567  
3 Turn Jog Dial up to make “PGM” flash and  
SMITH JOHN  
12011234567  
press Jog Dial.  
The cursor flashes at the end of the name.  
Enter or change the name, if necessary (see page  
34).  
4 Press Jog Dial.  
SMITH JOHN  
12011234567  
The cursor flashes at the end of the phone  
number.  
Enter or change the phone number, if necessary  
(see page 34).  
5 Press Jog Dial again.  
You will hear a long confirmation beep and the  
name and number are stored.  
Notes  
• Do not allow more than 20 seconds to elapse between each step of the  
procedure.  
• If the number displayed in step 1 is not the one you should store, you can  
change the number of digits of the phone number as described on page 67.  
• If the phone is connected to a Private Branch Exchange (PBX), you may need  
to add an outside line access digit.  
66US  
Caller ID Features  
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To ch a n g e t h e n u m b e r o f d ig it s o f t h e p h o n e  
n u m b e r  
If the number of digits of the phone number in the Caller ID list is  
different from the actual phone number, you need to adjust the  
number of digits of the phone number to call back or store into the  
Phone Directory.  
1 While the phone number from the Caller ID list is displayed,  
press (#) repeatedly until the phone number with the  
correct number of digits appears on the display.  
Each time you press (#), the number of digits changes as  
follows.  
When the home area code and the local area code do  
not match  
SMITH JOHN  
201-123-4567  
SMITH JOHN  
1-201-123-4567  
SMITH JOHN  
123-4567  
SMITH JOHN  
1-123-4567  
When the home area code matches  
SMITH JOHN  
1-201-123-4567  
SMITH JOHN  
123-4567  
SMITH JOHN  
1-123-4567  
SMITH JOHN  
201-123-4567  
co n t in u e d  
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Caller ID Features  
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Usin g t h e Ca lle r ID list (co n t in u e d )  
When the local area code matches  
SMITH JOHN  
1-123-4567  
SMITH JOHN  
201-123-4567  
SMITH JOHN  
1-201-123-4567  
SMITH JOHN  
123-4567  
2 Continue the operation to call or store the phone number  
with the correct number of digits (pages 65 and 66).  
Notes  
• You need to adjust the number of digits each time you call back from the  
Caller ID list as the changes to the Caller ID data is not stored in memory.  
• You may not be able to change the number of digits depending on the Caller  
ID data.  
68US  
Caller ID Features  
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Usin g “ Ca lle r ID w it h ca ll w a it in g ”  
se rvice  
This telephone is compatible with the “Caller ID with call waiting”  
service. Make sure that your telephone company offers this service.  
Like the basic Caller ID service, you need to subscribe to “Caller ID  
with call waiting” in order to use this service.  
Even though you may have already subscribed to “Caller ID” and  
“call w aiting” as tw o separate services, you need to request a  
subscription to “Caller ID w ith call w aiting” as a single service.  
This is a new service that combines the two services.  
Even though you now have a “Caller ID w ith call w aiting”  
compatible phone, unless you subscribe to the combined “Caller ID  
w ith call w aiting” service, you w ill not be able to see the name  
and number of the second caller.  
When a new call comes in while you are talking, you hear two short  
beeps. The caller’s name and/or phone number of the new call appears  
on the display for about 20 seconds.  
To sw itch to another caller  
1
2
To switch to the new caller,  
press (FLASH/CALL WAITING).  
(If you’re at the base unit, press  
(FLASH).)  
To switch back to the first caller,  
press (FLASH/CALL WAITING) (or  
(FLASH)) again.  
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Caller ID Features  
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Ad d it io n a l In fo rm a t io n  
Mo u n t in g t h e b a se u n it o n a w a ll  
1
Hang-up tab  
1
2
Raise the hang-up tab.  
Plug the telephone line cord(s)  
to the L1/ L1+L2, and/ or L2,  
DATA jack(s) and the AC power  
adaptor to the DC IN 9V jack,  
and hook the cords.  
3
Attach the wall bracket to the  
center of the base unit.  
Align the f marks of the wall  
bracket with those of the base  
unit.  
2
4
5
Plug the telephone line cord(s)  
to the telephone outlet(s), and  
hook the base unit to the wall  
plate.  
AC pow er  
adaptor cord  
Telephone  
line cord  
Plug the AC power adaptor to  
an AC outlet. Then raise the  
antenna so that it points  
towards the ceiling.  
3
4,5  
Telephone  
line cord  
Wall  
plate  
Wall  
bracket  
AC outlet  
AC pow er  
adaptor  
Tip  
To remove the wall bracket, press the lower tabs.  
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Ca rryin g t h e h a n d se t b y t h e b e lt clip  
You can hang the handset on the belt by attaching the belt clip to the  
handset.  
At t a ch in g t h e b e lt clip  
Press the belt clip to the handset.  
Make sure that the side tabs click  
and go into the holes on the sides of  
the handset.  
Note  
To prevent the handset from dropping, make sure that each tab is completely  
inserted.  
De t a ch in g t h e b e lt clip  
While pressing the back of the belt  
clip, pull the sides one by one until  
the tabs come off from the holes.  
Note  
Remove the belt clip carefully to avoid breaking your fingernails.  
Using the headset  
You can talk on handset without using your hands by  
connecting Sony TL-HD1 headset (optional) to the  
I (HEADSET) jack on the handset.  
Additional Information 71US  
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No t e s o n p o w e r so u rce s  
On battery pack  
For the customers in the USA  
• Store the battery pack at a  
temperature between 41°F (5°C) and  
95°F (35°C) for best performance.  
RECYCLING NICKEL-CADMIUM  
BATTERIES  
Nickel-Cadmium batteries  
are recyclable. You can help  
preserve our environment  
by returning your  
unwanted batteries to your  
nearest point for collection,  
recycling or proper  
• If you do not use the handset for a  
long period of time, remove the  
battery pack from the handset after  
charging for more than 12 hours, and  
base unit after charging for more than  
24 hours when you have a spare  
battery. This maintains battery life.  
disposal.  
Note: In some areas the disposal of nickel-  
cadmium batteries in household or  
business trash may be prohibited.  
RBRC (Rechargeable Battery Recycling  
Corporation) advises you about spent battery  
collection by the following phone number.  
On pow er failure  
During a power interruption, you  
cannot make or receive calls, and you  
cannot use the answering machine.  
Call toll free number: 1-800-822-8837  
(United States and Canada only)  
Caution: Do not handle damaged or leaking  
nickel-cadmium batteries.  
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Ma in t e n a n ce  
• Clean the cabinets with a soft cloth  
slightly moistened with water or a  
mild detergent solution. Do not use  
any type of abrasive pad, scouring  
powder or solvent such as alcohol or  
benzine as they may damage the  
finish of the cabinet.  
• If the charge terminals of the base unit  
and handset are soiled, wipe them  
with a soft cloth.  
If you have any questions or problems  
concerning your phone, please consult  
your nearest Sony dealer.  
Additional Information 73US  
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Tro u b le sh o o t in g  
If you’ve experienced any of the following difficulties while using your  
phone, use this troubleshooting guide to help you remedy the problem.  
Should any problem persist, consult your nearest Sony dealer.  
Symptom  
Remedy  
You hear five short error  
beeps when you press (LINE 1)  
or (LINE 2).  
•
Make sure you have set up the base unit correctly  
(page 10).  
Move the handset closer to the base unit.  
•
•
You hear no dial tone.  
Make sure the telephone line cord is securely  
connected to the telephone outlet.  
•
•
Make sure the battery is fully charged (page 14).  
Make sure the dialing mode is set correctly (page 13).  
The phone does not connect at  
all, even though the number  
you dial is correct.  
•
•
Make sure the last dialed number is really the one you  
want to dial.  
The phone does not redial  
correctly.  
The number you last dialed exceeds 32 digits  
(including the tone and pause digits if used).  
The number you last dialed is erased.  
You hear five short error beeps  
when you try to redial.  
•
•
Move the handset closer to the base unit and perform  
the redial operations again.  
You cannot perform the redial  
operations (redialing, checking  
and erasing the phone  
number), and “CHANNEL  
SEARCHING...” appears on the  
display.  
•
•
Make sure the ringer is turned on (page 38).  
The battery may be weak. Charge the battery for more  
than 12 hours (page 14).  
The handset does not ring.  
•
Make sure you have set up the base unit correctly  
(page 10).  
•
•
Move the handset closer to the base unit.  
Set the L1 or L2 RINGER LEVEL switch on the base  
unit to HIGH or LOW.  
The base unit does not ring.  
•
Make sure the telephone line cord is securely  
connected to the telephone outlet.  
•
•
Move the handset closer to the base unit.  
Place the base unit away from noise sources  
(page 10).  
You hear interference during  
conversation.  
•
This is the out-of-range alarm. Move the handset  
closer to the base unit within one minute.  
Your conversation is muted  
and “CHANNEL  
SEARCHING...” appears on the  
display.  
•
The battery is weak. Charge the battery for more than  
12 hours (page 14).  
You hear a beep every three  
seconds and E and “BATTERY  
LOW” appear on the display.  
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Symptom  
Remedy  
•
Either the handset or the base unit is being used.  
LINE 1 or 2 button flashes  
when not in use.  
•
•
Make sure you follow the procedure for storing the  
number correctly (pages 32).  
Make sure the number (including the tone and pause  
digits) does not exceed 32 digits.  
You hear five short error beeps  
and cannot store a number in  
the Phone Directory.  
•
•
Store the correct number (pages 32).  
Phone Directory dialing is  
incorrect.  
The battery may be weak. Charge the battery for more  
than 12 hours (page 14).  
Move the handset closer to the base unit.  
Place the base unit away from noise sources  
(page 10).  
The handset does not ring  
when you use the intercom  
from the base unit, and the base  
unit does not ring when you  
use the intercom from the  
handset.  
•
•
•
•
Either the base unit or handset is being used to  
converse with an outside caller.  
When pressing (INTERCOM),  
you hear a busy tone and  
cannot make an intercom call.  
The remaining recording time is less than 30 seconds  
or 99 messages were recorded. The answering  
machine becomes “Memory full” status and does not  
record messages. Erase messages (page 55).  
The message is less than two seconds. The answering  
machine does not record messages less than two  
seconds in length.  
Message is not recorded.  
•
•
Adjust the speaker volume (page 55).  
No sound from the speaker of  
the base unit.  
•
•
The caller’s message is too long.  
The caller’s voice is too low. The unit disconnects the  
line when it detects seven seconds of silence.  
The caller’s message is  
interrupted.  
•
There was a power interruption. Reset the time  
(page 47).  
The clock is incorrect.  
•
•
Make sure you call from a touch-tone phone.  
Make sure the remote ID code (security code) is  
correct.  
The phone does not accept your  
remote ID code (security code).  
•
•
Make sure you entered the remote ID code (security  
code) within two seconds after you‘ve entered (#).  
You entered wrong remote ID codes (security codes)  
three times.  
The line is disconnected when  
you call your phone from a  
touch-tone phone.  
co n t in u e d  
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Tro u b le sh o o t in g (co n t in u e d )  
Symptom  
Remedy  
•
•
Make sure you have subscribed to Caller ID service.  
The caller’s name and/ or  
phone number does not appear  
on the display.  
Caller ID service may not work when the phone is  
connected to a Private Branch Exchange (PBX).  
The call is made through company which does not  
offer Caller ID service. “OUT OF AREA” will appear  
on the display.  
•
•
•
The call was “blocked”. “PRIVATE” will appear on  
the display.  
You have answered the call while “** RINGING **”  
was displayed. Be sure to answer after the Caller ID  
data is displayed.  
•
•
Make sure you have subscribed to “Caller ID with call  
waiting” service (page 69).  
Make sure nobody is talking with another phone on  
the same telephone line.  
The caller’s name and/ or  
phone number does not  
appear on the display during  
call waiting.  
•
•
•
Make sure you entered your home area code correctly  
(page 17).  
You may need to change the number of digits of the  
phone number (page 67).  
This function may not work when the phone is  
connected to a Private Branch Exchange (PBX).  
You cannot dial the number  
from the Caller ID list.  
•
•
If the call is from an office which uses multiple lines,  
the phone number may not match the number you  
put in the memory.  
If you have stored the phone number with an outside  
line access digit in the Phone Directory because the  
phone is connected to a Private Branch Exchange  
(PBX), the phone number will not match the Caller ID  
data.  
The memory match function  
does not work.  
•
•
Wipe the charge terminals of the base unit and the  
handset with a soft cloth for better contact of the  
charge terminals.  
Make sure the handset is placed on the base unit  
properly.  
The CHARGE lamp does not  
light up when you place the  
handset to charge.  
•
•
The battery pack was charged less than 12 hours (due  
to power failure, etc.).  
The usage life of the battery has expired and needs  
replacement.  
The battery duration is short.  
The CHARGE lamp flashes.  
•
•
•
Move the handset closer to the base unit.  
Make sure the battery is inserted in the handset.  
The battery may be completely discharged. Charge  
the battery for more than 12 hours (page 14). It may  
require several times of charging to recover to its full  
capacity.  
76US Additional Information  
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Me ssa g e co u n t e r  
The message counter on the base unit shows the following information.  
When the counter show s  
Flashing number  
CL  
It means  
Number of messages not yet played back.  
Flashes when the day and time is cleared or delayed due to a  
power interruption, or when you connect the base unit to the  
AC outlet for the first time. Reset the time correctly (page 47).  
The announcement only mode is selected (page 56).  
A
F
The recording area is full. Erase unnecesary messages (page 55).  
Additional Information 77US  
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Sp e cifica t io n s  
General  
Base unit  
Frequency band  
902 - 928 MHz  
Operating channel  
30 channels  
Power source  
DC 9V from AC power adaptor  
AC-T131  
Battery charging time  
Approx. 24 hours  
Dimensions  
Dial signal  
Tone, 10 PPS (pulse) selectable  
Supplied accessories  
See page 9.  
Approx. 185 x 70 x 225 mm (w/ h/ d),  
antenna excluded  
(approx. 7 3⁄ 8 x 2 7⁄8 x 8 7⁄8 inches)  
Antenna: Approx. 150 mm  
(approx. 6 inches)  
Handset  
Mass  
Power source  
Approx. 656 g  
(approx. 1 lb 7 oz), wall bracket excluded  
Rechargeable battery pack BP-T23  
Battery charging time  
Approx. 12 hours  
Battery life  
Standby: Approx. 7 days  
Talk:  
Dimensions  
Answ ering machine  
Maximum recording time  
About 15 minutes, using incorporated IC  
Greeting message  
Up to 90 seconds per each  
Incoming and Memo message  
Up to 4 minutes per message  
Approx. 7 hours  
Approx. 57 x 190 x 48 mm (w/ h/ d),  
antenna excluded  
(approx. 2 1⁄4 x 7 1⁄2 x 1 15⁄16 inches)  
Antenna: Approx. 87 mm  
(approx. 3 1⁄2 inches)  
Mass  
Design and specifications are subject to  
change without notice.  
Approx. 268 g  
(approx. 9.5 oz), battery included  
78US Additional Information  
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In d e x  
last phone number  
dialed 26  
local area code 19  
messages 55  
R
A
Receiving calls 28  
Recording  
greeting 48  
memo 58  
Adjusting volume  
handset volume 25, 29  
speaker volume 55  
Announcement only  
mode 56  
Answering machine  
playing back  
messages 54  
setting up 47  
turning on 52  
Area code 17  
Phone Directory  
35  
Redialing 26  
Remote ID code  
(security code) 59  
Ringer  
G
Greeting 48  
H
L1/ L2 RINGER LEVEL  
switch 30  
setting the ringer  
type 37  
Headset 24, 28  
Hold 25, 29  
Home area code 17  
Audible message alert 51  
I, J, K  
Identifying the parts 20  
Intercom 40  
turning on/ off 38  
B
S
Battery pack  
charging 14  
duration 15  
Belt clip 71  
Screening calls 57  
L
turning on/ off the  
screening calls function  
57  
Local area code 18  
Location, base unit 10  
Setting up  
C
M
answering machine 47  
base unit 10  
handset 14  
Call waiting service 29, 69  
Caller ID 61  
Mailbox 52  
Making calls 24  
Memo 58  
Caller ID list 62  
calling back 65  
memory match  
function 61  
storing in Phone  
Directory 66  
Caller ID with call  
waiting 69  
Conference 44  
Connection 11  
Control codes for remote  
operations 60  
Spare battery 16  
Speakerphone 29  
Stamping messages with  
day and time 47, 54  
Storing Caller ID data in  
Phone Directory 66  
Switching phones during a  
call 39  
Memory match  
function 61  
Messages  
pick up from an outside  
phone 60  
playing 54  
Mounting the base unit on  
a wall 70  
Muting 30  
T, U  
Talking between the  
phones 40  
Three-way conference 44  
Toll saver 50  
Tone dialing  
N
Number of rings 50  
D
O
Day and time stamp 47, 54  
Dialing mode  
Operating from an outside  
phone 59  
dialing mode 13  
switching to 25  
choosing 13  
switching to the tone  
temporarily 25  
OUT OF AREA 61  
Transferring a call 42  
Troubleshooting 74  
P, Q  
Directory  
Package contents 9  
Phone Directory 32  
Playing back 54  
PRIVATE 61  
Phone Directory 32  
V, W, X, Y, Z  
Volume  
E, F  
Erasing  
Caller ID data 63  
handset 25, 29  
speaker 55  
Pulse dialing 13  
79US  
Additional Information  
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For the customers in the USA  
Be sure to save the receipt and attach it to your WARRANTY card when having your  
equipment repaired at an authorized Sony service station.  
Sony Corporation Printed in China  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 

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